
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
- Wide range of services
- Re-treatment guarantee
- Not available in every state
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Terminix Reviews
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Reviewed Dec. 23, 2015
The technician is always clean and polite. This was a normal appointment and we had no complaints before or after.
Reviewed Dec. 23, 2015
I've had a great experience with Terminix. Scheduling our service works great. They're always here on time and when we're scheduled, they do a good job of spraying. The technician is very nice and does a wonderful, thorough job. He comes and sprays the outside and then he'll come in and spray the inside. I asked if they could spray for fleas at one time and they did. I haven't seen any bugs or anything ever since they came the first time. Highly recommendable! I've recommended them to my daughter across the street and my brother next door.
Reviewed Dec. 23, 2015
The Terminix technician was here just the day before yesterday for a routine service. Their technicians have always been professional, courteous and knowledgeable. They were always real friendly and we would talk a little bit for a couple of minutes. Since our service with them, we don't have any pest activity. My experience with them has been good.
Reviewed Dec. 23, 2015
The tech was very well knowledgeable of how to do the treatment around our because he has been here on many occasion.
Reviewed Dec. 23, 2015
We have a triplex rental unit and one of the units had cockroaches. Terminix had done my own personal house for spiders and ants so I called them and set it up. The guy was there right on time and took care of all three units. The one unit the roaches came from was empty and a week later I noticed they were still around so I called Terminix up. They came back out, re-treated that unit and then came the next Monday and retreated it again. Right on time, fast, friendly service. Since then, we've had no pest activity and I’ve already recommended them to a friend that was talking about having some pests taken care of.
Reviewed Dec. 22, 2015
Robert always does a great job and very attentive to what's happened over the past 2 months as far as critters. Very thorough and cautious about my dog.
Reviewed Dec. 22, 2015
Excellent service. Being in Florida of course there are constant insects around. Treatment curtails any infestation. Courteous representative.
Reviewed Dec. 22, 2015
Paul, the regular serviceman from Terminix, came over a couple of weeks ago. He's the greatest guy in the world and does the best job. The experience with Terminix has been excellent.
Reviewed Dec. 22, 2015
My tech guys are on time and efficient. I've used Terminix for years and have little negative - EXCEPT Your database gives me a date when I'm due without asking and it's never convenient so I ALWAYS have to reschedule.
Reviewed Dec. 22, 2015
I would highly recommend Terminix. I tried every home remedy to keep ants out of my home without success. I signed up for the Terminix Quarterly Pest Control and have been "Ant-Free" for years. Thank you Terminix.
Reviewed Dec. 22, 2015
I love my Terminix technician. He's delightful and takes care of me. He comes scheduled but for some reason, I didn't get a call. Last time, Terminix called and he said that they weren't supposed to call me as he was off that week. There might be a communication breakdown somewhere. I have two dogs and I want to make sure that they're secure. I am also trying to make sure that barricades are unlocked for him and things are pulled away from the house so he can spray, so it is helpful to have notice.
I tell him that we haven't seen spiders. Usually they start to come in the wintertime. We were also talking about ants because the rains will drive them in and out. It's always a challenge for everybody. I'm not having the ants so maybe the barrier he's spraying up is detouring the little buggers. The experience has been real positive except the other day where they were a little pushy with the phone calls trying to get me to buy additional services. I hate sales calls. I often don't answer the phone if it's not identified. Other than that, I'm very happy with the service. I like that they only come every ninety days, which works well for me and for the insects versus every two months which I had with Clark.
Reviewed Dec. 22, 2015
I love Brian, our bug guy! He goes above & beyond and always takes care of the bugs & answers our questions!
Reviewed Dec. 22, 2015
Roger ** is our technician, and he is always thorough, nicely dressed in his Terminix uniform. We know when he leaves the job is done to our satisfaction.
Reviewed Dec. 22, 2015
My brother and I live at this house and I'm his 24/7 caregiver so I take care of dealing with Terminix. Our most recent experience with them was fine except that they came on a different day than they were supposed to. I set up quite a few appointments for my brother and always keep the morning of the fourth Monday of the month open for the pest control. That's what I did all the time with Team Too, and so Terminix said they'd do the same. But out of the four times they've come, they've only come once on that day. They take care of things and leave and I give them a check when they come and they're always courteous and friendly. Things have been fine since the service. Only one time they sprayed for ants and the ants were worse after they left, but I understand what happened because it rained and the ants came off the soil and came up on the flowers.
Reviewed Dec. 22, 2015
Service providers and staff are courteous and helpful. Pest issues are addressed quickly and with the goal of controlling problem areas at all times.
Reviewed Dec. 22, 2015
We've been using Terminix for some time now and they've done a good job for us. They recently came to our home and did a very thorough inspection. We had a problem with roaches in the kitchen and the guy really went out of his way to show us how to combat that. We don't have any pests since the service. Overall, we were very pleased with them.
Reviewed Dec. 22, 2015
The experience with Terminix is okay and I am very satisfied. Routine service went as expected. The technician comes to our house and fixes what he needs to. He comes inside the house to check for something he had put under the sink to see if anything was going on under there. He said everything looked fine. On the outside, he checks for roaches and rats. After that, I thanked him and he went on his way.
Reviewed Dec. 22, 2015
I bought the house 1991, started my Terminix service the same year and have not ever been disappointed with the service. I am a strong supporter of Terminix!
Reviewed Dec. 22, 2015
6 different workers were set out to fix my rat problems. 3 said they didn't understand why they were sent out because they didn't do this type of work so it was a waste of my time waiting for Terminix and the company's time. I signed and paid $500.00 to have Terminix seal any holes and get rid of the rat under my sink area in the kitchen. The young man was very polite and sealed around the drain pipes and outside. The rat showed up again. This time he pulled out the dishwasher and wired a big hole in the wall that the rat was coming in.
I went away on a trip for a week. When I came home, droppings were again under my sink along with water leaking from plastic tubing that the rat had chewed and destroyed along with plastic bottles of soap, dog medicine, etc. Called Mike who sold me the contract and showed him. He sent the young man out again, pulled dishwasher out and another hole beside the wired hole was chewed as well as my now 2 year old Bosch dishwasher that I just finished paying for. I made the young man wire again the hole and install two pieces of wood that I provided on the entire wall behind the dishwasher. He also set more rat traps under the sink. Mike told me to call a plumber, cost of $148.00 and he could not fix the dishwasher because the rat had chewed the plastic hole and part of the actual dishwasher.
I called a Bosch repairman at $60.00 who told me that the dishwasher could not be repaired. $600.00 plus to buy a new one and have it installed. Now my cost is up to $1400.00. I called Mike again to tell him I was not happy with the service and he told me that the rat had chewed the plastic between the 1st and 2nd time which was not true because I used the dishwasher and garbage disposal before the third time the rat showed up. He hung up on me which I feel is very unprofessional. I called the main Terminix and told them what happen, they listen and said he would notify the claims department. I never received a callback and finally called them.
I depended on Terminix to get rid of the rat as they have been my insect prevention service for approximately 5 years now. NOT OVER ALMOST 2 MONTHS AND ALL THE DAMAGE IT COST ME. I am pretty sure what probably killed the rat was he chewed the small tube of dog treatment for fleas, ticks, etc that I put on my dog. I also was told that someone would contact me again but since it all started late September and now the year is almost over, I will not be hearing from them. I have pictures of the damage as well as one of the Terminix men sent by mistake took pictures. I feel with all the extra I had to pay there should be some compensation.
I just received a letter that there will be another increase in the quarterly service of $6.00 but I have had enough dealing with Terminix so I will be discontinuing my service with them but I still have at least 10 months contract if I have any other rats. This review probably won't get any notice but I am contacting the Better Business Bureau with my complaint.
Reviewed Dec. 21, 2015
I like Terminix service. The technician always come within the time scheduled. I can always call them back if more problem arises.
Reviewed Dec. 21, 2015
I love the customer service that I get from my technician Tyler (don't know his last name but he is Japanese). Whenever, I have a pest problem, Tyler is quick to respond to my pest control needs. My previous technician was Tyler ** and his service was also excellent. In fact, even the one before that, Troy **, was great. That says a lot about the company. My ant problem has totally gone away since staying on pest control maintenance.
Reviewed Dec. 21, 2015
I'm regularly scheduled for four times a year with Terminix. They call and let me know when they will be coming. The young man who comes to our home for the service was very good and he has done a good job. I recommend them.
Reviewed Dec. 21, 2015
I still have german roaches. I think a change of spray needs to be improved. What is being used is not working.
Reviewed Dec. 21, 2015
Terminix's pest control service is second to none. I attribute that to our agent, TAMMY **. Tammy's ability to work with the customer and provide HIGH LEVEL QUALITY CUSTOMER SERVICE is exceptional.
Reviewed Dec. 21, 2015
Service Tech- Prompt and easy to talk with issues and service dates.
Reviewed Dec. 21, 2015
Always very friendly and does a good job.
Reviewed Dec. 21, 2015
I was very pleased with the customer service and the prompt service. The customer satisfaction guarantee gave me peace of mind. I feel very comfortable with the service and I know that if there is an issue down the road, Terminix has me covered.
Reviewed Dec. 21, 2015
Terminix has a regular service with us and they come and spray around the outside of the house. The technician that comes out arrived on time, did a very good job, talked with us, told us what he was doing, and was very nice and congenial. Terminix has done everything they said they were gonna do.
Reviewed Dec. 21, 2015
We had problems with ants in our backyard. Terminix did an excellent job and now the issue has been resolved.
Reviewed Dec. 21, 2015
Our service technician is kind, on time and always there when we need him. Great Service. We have recommend this company to all our neighbors. Always satisfied with the service we receive.
Reviewed Dec. 21, 2015
Joel has been our technician since we signed up for services. He is friendly and always willing to accommodate us on our very limited schedule. We always recommend your service to everyone.
Reviewed Dec. 21, 2015
Have used Terminix for 25 years. Have always been effective and provided great service and technicians.
Reviewed Dec. 21, 2015
The service person is experienced, courteous and trustworthy. I love him! He is great and I know I will get excellent service.
Reviewed Dec. 21, 2015
Most techs use very little of the spread to kill ants in the yard.
Reviewed Dec. 21, 2015
In 2014, we had an invasion of mice and Terminix was called to help us out. We suffered through it for a few months, but following the suggestions of Terminix, we made it. Now we have moved and continue to have them inspect our home every two months. It gives us a comfortable feeling to still have them on board.
Reviewed Dec. 21, 2015
Terminix is the most expensive of the service providers in the area and every year they add another $5-$6 to the service contact per visit... that's the bad. The good is that every service technician I've had had been knowledgeable, polite and very conscientious. They guarantee the work, so if you need an additional service, they will come out at no additional charge. You can also arrange appointments on Saturdays within a two-hour window... a convenience that I appreciate. I'd have given them 5 stars if their rates were more comparable.
Reviewed Dec. 21, 2015
Terminix has excellent technicians that are professional, knowledgeable, and dedicated to providing the best possible customer service.
Reviewed Dec. 21, 2015
Greg ** always does a great job - no insects!
Reviewed Dec. 21, 2015
We were overran with ants. After 1 application we haven't seen an ant in the house. I would recommend Terminix to anyone.
Reviewed Dec. 21, 2015
We had a scheduled treatment done last week. The technician is a very nice gentleman and always been very professional. Whenever I have a problem, which is very rare, he responds instantly.
Reviewed Dec. 21, 2015
I love the service and the staff of Terminix! However, I am not happy when a tech enters my house and does not put on shoe covers. Surely a multi-million dollar company can afford to have their employees put on shoe covers before entering a customer's house?
Reviewed Dec. 21, 2015
Terminix is great! The guy did his job and was really professional. Before the service, we had mice everywhere. They were eating the wires in the walls. Then we got Terminix and two months later, we don't have mice and bugs. We love it and we're very satisfied.
Reviewed Dec. 21, 2015
I called Terminix when we had an ant problem that was out of control. Nothing I sprayed got rid of the ants. I haven't had a problem in years. My family suggested I cancel. I told them my neighbors on each side struggle with finding the right product to get rid of their ant problem. The only reason we no longer have ants is BECAUSE we have Terminix.
Reviewed Dec. 21, 2015
Inspection done very well by inspector.
Reviewed Dec. 20, 2015
Thomas is always so professional -- alerting me when he'll be at my home and confirming that the service has been done when he's finished. I appreciate the service I've received from Terminix for the last ten years.
Reviewed Dec. 20, 2015
My recent experience with Terminix was very good. The technician told me what he was going to do and did it. Also, he's always friendly and he's here when he says he's going to be. We have seen a couple of bugs or spiders in the last six months and that's it. Fantastic.
Reviewed Dec. 20, 2015
I am dissatisfied with the service.
Hello Bridell, We sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Can you please give us more information regarding your dissatisfaction with Terminix.
Reviewed Dec. 20, 2015
I ended up with a roach problem after the neighbors across the street were forced out and the landlord had to bomb many times for roaches. Last summer they just seemed explode with the warmer weather. I tried bug bombs, foggers, roach motels, and paste. They always came back. After the first treatment I had to sweep and clean out cabinets and drawers but it was worth it. The roaches I did see were dead. The treatment killed 95% of them. I am very happy with the results.
Reviewed Dec. 20, 2015
The service has always been excellent.
Reviewed Dec. 20, 2015
My experience with Terminix has been totally good. Their technicians who came out were always friendly, very thorough and thoughtful. I had a terrible time with mites but they've got it under control now. Also, I have a pet dog and they always help me make sure she's up.
Reviewed Dec. 20, 2015
Dennis came last week to exterminate my house. Thus far, I haven't seen any of these hard to kill German roaches. I feel relief knowing that Terminix would be available at no additional cost should these roaches reappear. Thank you.
Reviewed Dec. 20, 2015
We are very satisfied with Terminix and the technicians in their employ.
Reviewed Dec. 20, 2015
Terminix insect care and termite care. Both do a great job.
Reviewed Dec. 20, 2015
The guys from Terminix have got a real good personality. They know what they're doing. They get in there, do a good job, and get out. They've been efficient. Overall, it has been a good experience.
Reviewed Dec. 20, 2015
I have a very good experience with Terminix. They have very nice people. I only call if something happens all of a sudden because they do a regular check on the house for anything. In fact, they recently closed some holes on the outside, so that was great.
Reviewed Dec. 20, 2015
Terminix is excellent, and their people were wonderful. They usually call me and say "Your service is coming up. If you need anything, in or out, let us know or let the man know when he comes." If I can't be there that day and he has to come inside, I let him know. I had sugar ants here and it was about to drive me crazy. Now they're very quiet. I'm quite happy and I don't foresee me leaving Terminix. I recommend them very highly to anybody I know that doesn't have them. I have recommended them, and quite a few of my friends have Terminix.
Reviewed Dec. 20, 2015
Service has always been available whenever I need it and it is always prompt. Service techs are always courteous and take care of business. I'm a long time customer and have always been dealt with fairly. Terminix is so reliable. I have never considered another company. The local manager has been a long time friend and I appreciate his service and loyalty.
Reviewed Dec. 20, 2015
We had those small roaches that seems to come out of nowhere. We tried and tried to get rid of them on our own but were unsuccessful, so we call Terminix and after two treatments, roach-free! Thanks. Glad you are here for me. Will continue to use you now and in the future.
Reviewed Dec. 19, 2015
Terminix recently came for a standard application for insect control. Scheduling my service is super easy. Usually, Brad, their serviceman, gives me a call and says, “I’m coming out Thursday between 12 and 2. Does that work for you?” And since getting their service, pest activity has been decreased. Whenever they come, even in the middle of summer, I don’t have a problem with the insects inside the house. That’s what they’re there for.
Reviewed Dec. 19, 2015
The technician arrived within the time frame quoted. He did a thorough job of applying pesticides to the outside of our house plus the inside of our garage, as we requested. When he was ready to leave, he told us when he had done, what he had found and how he had treated for it.
Reviewed Dec. 19, 2015
The service is excellent.
Reviewed Dec. 19, 2015
I have been happy with the promptness, courtesy and knowledge of Terminix employees who visit our home. I would like to end my Pest Exclusion service now since I have not noticed any evidence that squirrels had re-entered our attic. Please let me know how I can stop exclusion service now. Thanks!
Reviewed Dec. 19, 2015
I've always been very satisfied with Terminix. They call and schedule their service, and if it doesn't agree with my schedule, I can call back and reschedule. This week, someone did a termite inspection and seemed very thorough when he was looking through the house. He took his time and he didn't just breeze through.
Reviewed Dec. 19, 2015
Service was excellent.
Reviewed Dec. 19, 2015
Since I have moved to Green Valley, our service representative has been Enrique ** and he has been a very pleasant, friendly, respectful and professional person throughout our association with him. His work and advice has been detailed, clear and easy to follow. He has handled our concerns and provided clarification on any and all issues addressed.
Reviewed Dec. 19, 2015
We called Terminix in the AM and received service on the same day from our Technician Fred - the ant problem was solved!
Reviewed Dec. 19, 2015
I depend on Terminix to keep my home pest-free, and I have never been disappointed. My regular service man works diligently to arrange the service calls around my teaching schedule, and I especially appreciate him doing this. I could not be more pleased, and I recommend Terminix to my friends and neighbors who are looking for pest control services.
Reviewed Dec. 19, 2015
Steve has done a very good job and he is very helpful.
Reviewed Dec. 19, 2015
The service is terrific and fast. They are always on time and the service man is friendly. He makes good suggestions as to how to help prevent the field mice from trying to find a warm home in winter. Have recommended the service to a friend.
Reviewed Dec. 19, 2015
Terminix called me up and said it was time for one service and I said "Come on out." When I came home from work, the bill was in the door and that's all I had to worry about. The one time I interacted with their technician, he was very friendly. I showed him some walls missed that were very high that I wanted taken cared of and he did. The other times he's been out here, we've not been there. He does his thing that he's supposed to do. As far as in the house, there's very little problem. But outside, there's water around the house, the garden and spiders. Also, I don't want everything dead out there. We need outside bugs so I'm not worried about the spiders as that's part of nature and having a garden. Overall, Terminix is dependable. They contact me and tlet me know. I don't have to worry and that's the way I like it.
Reviewed Dec. 19, 2015
We paid $1500 for a yearly service with Terminix because we have a mouse problem in our new house. Terminix has a very nice employee, Jay -- but Jay says he is the ONLY ONE who works with mouse problems, in the whole Tri-state area, so the wait for him is very loooooong!!! Not only that, several times we have been stood up by Jay. He doesn't come within the time frame that Terminix gives us, and he doesn't call to say he will be late! In fact, sometimes he leaves us waiting and doesn't come AT ALL! (But how can you blame the guy for being bogged down with work, if he is the only one doing this kind of work in such a large area?) Terminix told me I should reschedule, one day, after waiting for 4 hours!!! Reschedule? So I called to reschedule, and they could not offer me a single date in December! This is PATHETIC!!!
Thank you for bringing this to our attention, Janet Schwartz. We will definitely be looking into this, and hope this has not discouraged you from calling us in the future. Thanks again!
Reviewed Dec. 19, 2015
Our area technician, Kendrick, is the best. My wife has a severe phobia of roaches and he makes sure they are nonexistent. Thanks Kendrick for the great service.
Reviewed Dec. 19, 2015
Couldn't be happier! Never ever see any bugs in the house after years. Only bug I see now is outside and upside down dead.
Reviewed Dec. 19, 2015
I can look back at the whole experience, and realize how easily Terminix helped rid our house of bedbugs, ants, spiders. We are set up on the maintenance program which is very convenient and worth my sense of well being. The service techs are polite and friendly. They get their work done quickly and will answer any questions you have. What a quality company.
Reviewed Dec. 19, 2015
We've had two experiences on the same day from Terminix. We had a regular service and then I'd gotten a phone call about another guy coming down and doing a free general inspection. He came the next day. Terminix scheduled their service and they gave me phone calls saying who's coming at that time, and they came when they were supposed to.
Reviewed Dec. 19, 2015
For many years my pest control has been done by Terminix. I have always been pleased by their performance. Since I have wooded areas near my home, I feel I would probably have many spiders, scorpions, etc. without their services. The technicians have always been courteous and professional. I would, and have, recommend them.
Thank you for bringing this to our attention, Terra Manton. We will definitely be looking into this, and hope this has not discouraged you from calling us in the future. Thanks again!
Reviewed Dec. 19, 2015
I've been using Terminix for years. I rarely see any annoying bugs inside my house anymore. As a result, I haven't had to spray inside my house for quite some time. The work that Terminix is doing is wonderful.
Reviewed Dec. 19, 2015
Terminix was very helpful and I'm happy with it. They did a good job and they always do. Pest activity in our house since has improved.
Reviewed Dec. 19, 2015
I am very pleased with the pest control service I receive quarterly, but I was disappointed to find that I could not get the free termite inspection that was advertised.
Reviewed Dec. 19, 2015
My experience with Terminix, up to my last service visit, had been a great experience. My last visit was not satisfactory. Jeremy has serviced us very well but for my last visit, two men came out and were here all of 15 minutes. They did not cover my whole premise and when I looked, they were leaving. I've had spiders in the house since then. Please have only Jeremy come out to service us.
Thank you for bringing this to our attention, Sandra Barrow. Would you please contact us at 1800-837-6464 to schedule extra service with Jeremy for the spider issues so we can help straighten this out?
Reviewed Dec. 19, 2015
Terminix has made a huge difference, eliminated a cricket infestation, keeps the spiders down, and the ants. And when mice were getting in my house, they took care of that too.
Reviewed Dec. 19, 2015
Great service. Thanks.
Reviewed Dec. 19, 2015
We live in a condo and our Terminix person is the best of the best. We have not had a problem in several years and we are 100% pleased.
Reviewed Dec. 19, 2015
Every time I have my house sprayed the Terminix employee is very nice and informative. I never have any issues. Service is exactly what I want every time. Great service, reasonable price, friendly staff.
Reviewed Dec. 19, 2015
I've been using Terminix for years. Every time I've called them, they're Johnny on the spot and they fix the problem and everybody's happy. Most recently I got a lot of ants so I called them and they came out and it's fine now.
Reviewed Dec. 19, 2015
When first hired Terminix, had fast and complete results. See a few insects once in a while, make sure the sticky insect traps are periodically changed. The house is way better.
Reviewed Dec. 19, 2015
I am happy with my service.
Reviewed Dec. 19, 2015
Great work. I have always had the best services for a number of years.
Reviewed Dec. 19, 2015
I love the warmth of your very thorough service tech. We simply forget about pests because they simply are not present. Please keep up the good work. Thank you.
Reviewed Dec. 19, 2015
I have been highly pleased with the customer service I have received from our rep, Johnny. He has been professional and extremely easy to work with!
Reviewed Dec. 19, 2015
Great job. But I am still seeing few small roaches.
Thank you for bringing this to our attention, Shirley Grant. Would you please contact us at 1866-869-2273 option 3 ext. 734 we can help straighten this out?
Reviewed Dec. 19, 2015
Terminix is a good company.
Reviewed Dec. 19, 2015
The quarterly pest control is scheduled and then completed. The Terminix employee is prompt, efficient and effective. Have had no problems or complaints in the couple years I have been using them. I find dead bugs around the front porch, patio and in the garage long after the solution has dried up.
Reviewed Dec. 19, 2015
Always professional, on time, courteous and knowledgeable. Due to my schedule, if I need in home service, always willing to accommodate me.
Reviewed Dec. 19, 2015
This was the worst year-2015, that I can remember reference the insects that came into my home this year. Generally it's a once a summer call to Terminix for silverfish, but this year them, spiders, ants and things that look like a mixture came in. For me it was Terminix to the rescue not once but total of 3 times for inside spraying. Thank you Terminix and Mr. ** for being here for me.
Reviewed Dec. 19, 2015
Terminix service was prompt and effective. No more bugs. Service is prompt and courteous.
Reviewed Dec. 19, 2015
Tech arrived on time and quickly discovered the source of the problem. He placed baits in trouble areas and sprayed in others. Very, satisfied!
Reviewed Dec. 18, 2015
My tech is very friendly, does an efficient job and asks us the kinds of pest we are experiencing each time he arrives on time at our house.
Reviewed Dec. 18, 2015
Apart from 1 really unacceptable incident, I had always been very happy with Terminix until I moved last year and signed new contracts. The latest incident was 18th November, when I was given time for home inspection, but phoned to cancel. You may think my time is not valuable, but it is to me, added to which I command $80 an hour for my skills. So why then did I spend 20 minutes calling Terminix to arrange another day as I was working the 18th November, giving 2 weeks of my schedule so that it could be retimed? Why then was I assured I would be notified of another day, to get the same time and day rescheduled? Your franchisee was less than impressed by turning up to be turned away, so I arranged a day and time with him at my convenience. He is GREAT.
Thank you for bringing this to our attention, Linda Ryder. Would you please contact us at 1866-869-2273 option 3 we can help straighten this out?
Reviewed Dec. 18, 2015
I'm perfectly happy with Terminix. They do a good job and I have their service as a routine. I always get along with their technician who comes to spray all around the house and he does what I ask him to do. We haven't had any pest activity since having Terminix.
Reviewed Dec. 18, 2015
Always shows up on time and very professional and friendly. Great after report on any bugs found on property.
Reviewed Dec. 18, 2015
We have been happy with the rep from Terminix. Always willing to do what is necessary. Comes on time.
Reviewed Dec. 18, 2015
Our service tech exhibits qualities of a true professional and has a friendly disposition.
Reviewed Dec. 18, 2015
I have had Terminix for years with complete satisfaction. No bugs or termites, etc! Keep appointments on time. Every representative has been thorough and I would recommend Terminix to anyone interested in excellent service.
Reviewed Dec. 18, 2015
Carpenter ants no longer a problem.
Reviewed Dec. 18, 2015
In addition to Terminix being responsible for keeping pests *away* for the last 7 years they are also very responsive to customers' wants and needs.
Reviewed Dec. 18, 2015
I've been a customer for over 10 years. I haven't had any pests since I started the service.
Reviewed Dec. 18, 2015
Very thorough and knowledgeable.
Reviewed Dec. 18, 2015
Everyone whether over the phone or when they are serving my home is always very nice and prompt.
Reviewed Dec. 18, 2015
Gary was thorough and very polite. I am glad he is the one that comes to my house for inspection. So far Terminix has been nice to have to check for bugs and termites. Thank you for the services you offer.
Reviewed Dec. 18, 2015
I am satisfied with the service I receive and the service man is very accommodating and knowledgeable.
Reviewed Dec. 18, 2015
We have used Terminix for many years with great success. Roger ** has been our technician for much of that and we would heartily recommend his work. If you wish to get rid of spiders etc. call Terminix. You will not be sorry.
Reviewed Dec. 18, 2015
David is the BEST!!!
Reviewed Dec. 18, 2015
Your Terminix serviceman was very thorough, polite and concerned about our property and to his work to our satisfaction.
Reviewed Dec. 18, 2015
Our Terminix technician Fred, is superlative. He not only does his job with expertise and efficiency, he is friendly, helpful, always cheerful, very knowledgeable about his work. In general he is the best.
Reviewed Dec. 18, 2015
Derek is always very thorough and always does a great job, especially details.
Reviewed Dec. 18, 2015
I have a HUGE fear of bugs. When my 2 boys left for college, I was alone so I called Terminix. I sleep better, live better and am amazed that I hardly see ANY bugs at all! The boys are back and I still continue to use Terminix because I feel so much more at ease knowing that I am bug-free! That is why I call Harry my HERO! Thank you for all you have done to make my life better!
Reviewed Dec. 18, 2015
After many years with Terminix, I have no complaints. Serviceman is very friendly and does his job. Thank you.
Reviewed Dec. 18, 2015
Termite inspection was good, tech knew his stuff.
Reviewed Dec. 18, 2015
I was very dissatisfied with Terminix. First of all, this is the third time you've asked me for my opinion. POOR communication between company and exterminators. POOR scheduling. Thanks for getting rid of the pests, but I will not be back because of the service. The phone calls are recorded. You can pull them up and listen to your "liaison" tell me to calm down after I got upset. I took off 4.5 hours off work, no one showed up on the scheduled day. I ended up having to call to make sure someone was going to show up, and apparently no one knew the person scheduled was on vacation. I was told, "Sorry, there's nothing we can do. We have rescheduled you for tomorrow."
Seriously? It took an hour and me getting furious for someone to actually show up. I have no issues whatsoever with Merle or the other guy who came to treat my house. Those two guys were very nice. It's when I call and get transferred to "the branch" 4 times and each time, have to re-explain what's going on, be told there's nothing that can be done and then the liaison told me she was going to make sure I was compensated? Really? How and when? So yeah, I'm dissatisfied.
Your feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service, and regret the experience you’ve had. If you would please send an e-mail to Socialmediasupport@terminix.com listing your full service address or the phone number associated with the account, we will make sure that your concern is addressed in a timely manner.
Reviewed Dec. 18, 2015
Tim ** is always very professional & knowledgeable. He does a fantastic job.
Reviewed Dec. 18, 2015
We've just had our three-month service from Terminix and it was great. The Terminix servicemen come routinely. I've scheduled a service in between our three months and they work within that day or the following day. We've had a couple of servicemen come and they've been wonderful. They've listened and done exactly what we've asked, and we haven't had any problems. The pest activity here has been under control since their service.
Reviewed Dec. 18, 2015
We have always been pleased with the agents who provide regular treatments although the email notice of when they will arrive is rarely accurate. Billing is a nightmare. A nationwide company should be able to handle one person with multiple accounts, but they cannot. Customer service phone agents are always nice and always convince us that they have solved the latest billing question/problem, but problems continue to occur. I really dislike calling someone in another state when I have dialed a local number. That's just trying to fool me.
Kenneth Woods, Thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience. If you are still having billing concerns please contact us by email at Socialmediasupport@terminix.com and include your full service address or the phone number associated with the account.
Reviewed Dec. 18, 2015
Did I mention I have no roaches?? When I first moved to Florida in 2007, the only thing I insisted on was that I not have to see any roaches (there really aren't any in Alaska where I lived before). I called Terminix as soon as I got here and you guys have kept roaches away since then, nearly nine years. Thank you.
Reviewed Dec. 18, 2015
I have contracted with Terminix for the last 9 years for my house pest control and termite protection warranty. I have been very pleased with their service and with the professionalism and efficiency of their technicians in keeping the outside and inside of my home pest and termite free. :)
Reviewed Dec. 18, 2015
Joel is professional, thorough and punctual. He always calls in advance and is available when I need him to come to the house in between scheduled service. He's a great guy and all the ants are gone. I have recommended friends to Terminix.
Reviewed Dec. 18, 2015
Service was very good. Service tech was there when he said he would with the service being thorough and complete.
Reviewed Dec. 18, 2015
I had mice in the basement. I called Ben ** and he came soon after. He checked outside and in the basement. He found spots to plug and placed traps in the basement. I was called by Terminix and I was to have an appointment Saturday, Dec. 19 at 3-5:00. The inspector called me today, Friday and told he may be here in 2-3 weeks. I was not happy about this. So I called Ben ** and he is a great asset to Terminix and me.
Reviewed Dec. 18, 2015
Our tech was great, but we saw 6 spiders after the service. I called 3 times over the span of 2 weeks to get someone out here to spray again free of charge as their policy says because they didn't fix the problem. Every time I was told we'd be called back the next day and never heard from anyone. When I called again, the 4th time now, the lady indirectly called me a liar and said there was absolutely no record of us calling and told me our next service (which was in 4 days from me calling the FOURTH time) would still be charged the full price of $89. That really pissed me off because I had been trying to get someone out here and was never contacted back. So I cancelled my service. We contacted Clark and they assisted us right away. If you don't want to lose business you should teach your customer service the proper skills to handle customers and follow through with call backs if they say someone will contact the customer.
Cherie Moore, Thank you for providing feedback about your service! We appreciate the opportunity to improve our customer experience.
Reviewed Dec. 18, 2015
Rep is very knowledgeable and has very good customer service skills. Always prompt. Treatments are preventative and we continue to have no issues.
Reviewed Dec. 18, 2015
My experience with Terminix has been a good one. The young man that comes to my home to spray is very polite, professional and helpful in every way... Thank you.
Reviewed Dec. 18, 2015
Fast, efficient, friendly work. Friendly worker.
Reviewed Dec. 18, 2015
Technician has always been professional and thorough. In instances (rare) where follow-up was needed, response was always prompt, courteous, and efficient.
Reviewed Dec. 18, 2015
I love Terminix! Always friendly, on time, courteous and polite. If I need to reschedule it's so easy. We also appreciate the peace of mind knowing we are fully protected against termite damage. A small price to pay to rest easy.
Reviewed Dec. 18, 2015
Service reps are always willing to explain anything in more detail or come back if necessary.
Reviewed Dec. 18, 2015
Excellent and thorough. Could not ask for better.
Reviewed Dec. 18, 2015
Been with Terminix for over 20 years now. Always prompt and they provide a detailed service. Better yet, no bugs.
Reviewed Dec. 18, 2015
Pest treatment works as we see big roaches - either dead or hardly able to move, before we whack them. Too bad treatment does not apply to lizards. Do you apply orange treatment? See that treatment on TV.
Reviewed Dec. 18, 2015
Terminix has kept me bug-free, & when I have to call between visits, because of ants, they come right out & take care of it.
Reviewed Dec. 18, 2015
We have been using Terminix for many years now. They offer a great service for a reasonable price as compared with other large companies and independent service providers. My technician is always kind and respectful, even warm and personable. They are interested in keeping my business and have worked to keep the ever rising costs down. Best of all, no bugs!
Reviewed Dec. 18, 2015
Mike ** performed the service. He was very courteous and deserves a 10 for the visit.
Reviewed Dec. 18, 2015
Johnny is always prompt and does a great and thorough job.
Reviewed Dec. 18, 2015
My appointment was scheduled for between 8-10 am yesterday, December 17. By the time I left home at 10:45, the technician had not come. My daughter left home at 12:00 and he was still not there. There is no indication that he ever arrived. Have emailed Terminix, but there has been no response.
When our customers are unhappy, we’re unhappy... Let us make it up to you! Please contact us by email at Socialmediasupport@terminix.com and include your full service address or the phone number associated with the account or by phone at (866)869-2273 and select option 3
Reviewed Dec. 18, 2015
Servicemen are always helpful and willing to spray wherever I might also want treated. I am very pleased with all the service people I meet. Phone service people are also very helpful. I would recommend to everyone.
Reviewed Dec. 18, 2015
Still have bugs.
Reviewed Dec. 18, 2015
Awesome service. We've been using Terminix for several years and we're very happy. Thanks!
Reviewed Dec. 18, 2015
My house has a lots of trees around it so I have all kind of critters coming out of the woods. I have spiders, lizards, mosquitoes, all kind of bugs before Terminix started to spray. They come and treat the outsides and insides if I need it. I have learned that if keep them from coming in helps. The lizard don't come in anymore. I was surprised of that. Using Terminix has really helped.
Reviewed Dec. 18, 2015
Renewal & Service - Quick response time on all my inquires.
Reviewed Dec. 18, 2015
I give the same review every time we have our quarterly service--Garth does a great job. I really appreciate that he goes the extra mile every time he comes. He cleans up cobwebs before he sprays, he's very personable, he always asks about our daughter, he can answer every question we have--he does everything right. Every time we get in a discussion about pest control with friends, neighbors and strangers (not an uncommon conversation), we wholeheartedly recommend Terminix just because of the service we've received from people like Garth. He has been doing our service pretty regularly over the last couple of years, but we've never had someone from Terminix that we didn't like. The local office must recruit good employees. Keep it up and we'll continue to tell people about how much we like the company. Thanks Garth.
Reviewed Dec. 18, 2015
We are always pleased when James ** comes to inspect and treat our property. It's always a pleasure when he tells us a rat has been caught. We see very few spiders and bugs in the house. He's pleasant to talk to and he takes care around our property. We can barely tell he's been here. We are very thankful he does a thorough job.
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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