SunSetter Awnings Reviews

The installers were very efficient. The only thing we don't like is the wind out here that makes it noisy all day, rolled up.

I wanted an awning to shade part of the lanai that's exposed to the sun. The installation with SunSetter was very well done and efficient and they cleaned everything. The material itself is good and it's very secure to the building. It's locked underneath the eaves. I'm real happy with it.

The initial salesperson was nice, but he was inappropriate. He was asking too many personal questions about pictures in the house and then he gave me wrong prices. I followed up with the manager and the manager was excellent. He rectified the situation and made sure everything was right. I would rate the awning top quality. It's a motorized with the automatic wind detection close. In the summer, it's all sunny in our deck area and we would use it every day. Otherwise, I wouldn't be able to sit out there. Also, it adds space to the living area.

The first time we chose SunSetter, they had an outstanding reputation and we were satisfied with it. So, we went with them again for the second one. This time, we have the awning all over our back patio and it is exactly what we wanted. Before, we wanted it to fit over a deck that we had so, it met our specific needs. The awning has a remote control. We can use that versus the crank.

The salesman from SunSetter and the guys who installed the awning were great. The installers were a little late in showing up but they came, got it set up and took all their trash away. I got a motorized awning and the quality seems good. It needs some adjusting and I’ve contacted the salesman to maybe have it adjusted where it's lower. I heard back from him initially, but no one's ever contacted me that they'll be back to do that.

We have used SunSetter before and I was quite satisfied with them before, unlike this last time where I'm not satisfied at all. We ordered an awning that's operated by a solar battery. First, it took over a month to receive the awning, then the solar battery came broken. We've called SunSetter and they said they'll send a replacement. Now, two months later, nothing has come. They're not very responsive, and we have to keep calling them back.

I was thinking about getting an awning and there was a sale at Costco. It took a long time for the SunSetter installers to call and set up the appointment and do the installation, which was slightly disappointing. But once they got here, they were very nice and efficient. They did a good job. I didn't sign off on it because we didn't have the right cord. The guy said it would get ordered and they'd come back and put it in. The other thing was I hadn't gotten the rebate from Costco. So, I was asking them about that. Eventually, I got the rebate and forgot that I was still waiting for the cord. So, I signed off on it but I still haven't gotten the correct cord. I was using it with a long extension cord and I ended up having a handyman put an electrical outlet there. It's working okay with the short cord.

The SunSetter distributor was very close to my place and I could get the appointment right away. The other competitors were giving me an appointment for three weeks later. Installation was good, but one of the shades is not working. They told me that they were gonna be here between four to six weeks and it took them almost eight weeks. So, they were very late according to what they originally offered me. I bought four of them and one of them is not working. The motor to retract the shade is not working. I have already gotten the commitment that it's gonna be exchanged, but it will take two to three weeks or maybe more. The quality of the shades is good except for the motor. They should try it before they send it to the customer. They should have tested it before sending it.

I got a Sunsetter awning from somebody. She was residing her house, and she said, "Would you be interested in an awning for your backyard?" I said, "Sure." We took the awning and put it up ourselves. The only reason we replaced it was because of a storm. Because it was with our insurance company, the installation process was a pain in the butt, but otherwise, we got it taken care of.

The reps were very nice and installation was good. It was quick and easy, and I didn't do anything. The installer did it all. I really like SunSetter, and I've been wanting them since I bought the house 10 years ago. My husband finally agreed to let me get them. The awning was expensive, but it's great. I love it.

We had Sunsetter in the past, and our experience with them was good at the time. When we moved to a new location, we purchased an awning but we haven't gotten our product yet. We ordered it last June 1.

I looked up SunSetter online and found the dealer in Kokomo. It took forever for them to install the awning but they said the installer was in the hospital for a week so I understood. Other than that, everything's been great so far.

I read about SunSetter about a year ago in some magazines, then it occurred to me I wanted to get an awning. Their name rang a bell, so I called them and the sales rep did a good job. I ordered two shades, but the installers came out with only one shade. So I had to wait another two weeks, then they said they could order it with the black electrical cord. However, the second guys that came out said there was no such thing. They taped it up in black electrical tape, which I'm not happy with. Besides that, the quality of the awning is good. The awning keeps the sun off us when we want the sun off of us.

I've always wanted some shade on my patio. It was always too hot. I got an awning and I was happy with everything SunSetter did. Installation took a bit longer than they thought, but it was a couple of obstacles in the way. They did good, and I can sit outside now. Bottom line, I would highly recommend them again.

We have Eastern exposure on the mornings so our room is getting heated. I purchased the sunshade product as a test. It worked well so I bought two other ones. It's high quality and I'm very happy with the purchase. The ordering process was smooth as well. I had to do a change-over for the first one, but the team was great. I was kept informed of the purchase process.

We already owned a couple of SunSetter products and they're good. We had another window we wanted to protect, and so we got a window shade for that. It's solar-powered and there's a remote that I hang on the wall. I get up in the morning before sun up and I hit the down button, and it goes down. After the sun's off the back of the house, I hit the up button and it goes up. It works every day. You can see through it, so I have my view still, but it blocks out a lot of the sun. The back of our house is all glass. So, I've got three windows with those SunSetters on them and I run them down in the morning till about 2:00 in the afternoon when the sun goes around to the front of the house and it keeps the rooms cooler. The SunSetter team was great. Every time I've talked to them, it's been very good. Overall, it's been a good experience and people should look into it if they want.

I had a SunSetter installed and recently, I ordered another one online. The quality is not very good. Of the three four and a half foot awnings, it appears to be a bad motor. It took countless phone calls to customer service to try to get a resolution. Every time you call, you get a different person and you start all over again with the troubleshooting procedures. Finally, I got down to one person who decided the awning was bad. They submitted a work order to ssend me a new awning. When they did that, they canceled my three and a half foot awning order mistakenly. When I called to get that straightened out, they said, "We're not gonna send you the one we were gonna send you anymore 'cause now it's been over six months. All we'll do is send you a motor replacement." It was terrible customer service.

I bought a SunSetter awning for a project. The quality was exactly what I wanted, but they're not high-end shades. They're positioned to be mid-grade. SunSetter is an economical quality choice if you're trying to do a mid-range project.

The team from SunSetter was very good. They did a two-part deal for the back deck to cover up two different areas of the deck. Our back is facing into the sun and the sun comes in at 3:00. We can't use the back that well unless we have an awning to block the sun. I like that the awning tucks away and not too visible, and when it's needed, it does its job.

We have been waiting for months for a part to come in on one of our awnings. We're not happy about that. That's not our representative's fault, but it's quite frustrating that we've waited three months for a part when we need a repair. We can't use the awning, which is not cool.

SunSetter's always made good stuff. We saw that we could get their product through Costco and we felt comfortable ordering through them. We had to block the west sun from coming in the living room area, and we liked the way the awning was going to fit in our application and how it worked. It seemed like it took quite some time once our order was shipped. It was four weeks before we got it. But when SunSetter said it was shipped, they did mention that it could take up to three weeks and it took all of that.

I got SunSetter before and recently, I had two other awnings up from them. They did a nice quality job and they were all very good. I didn't have a problem. The awnings that I got are big enough to cut out the light where I needed it cut out. They're very nice awnings. I've also used SunSetter in my house up in Yankton. They have very good quality products. Don't use anybody else. I told my next-door neighbor about them and she went and bought one because of me.

We have a SunSetter awning and we bought it through Costco. We love it and we're very happy with it. We put it out every morning on the back deck because that gets tremendous sun exposure. We then bought a SunSetter shade not too long ago because we knew their products were great. It's a pulldown shade and we use that also to block the sun. I would tell my neighbors to get a SunSetter through Costco and to make sure it's on sale.

The crew that came to put our pergola up knew exactly what they were doing. They were able to get it up in about four hours. They were efficient, kind courteous, cleaned up after themselves. The Pergola provides the shade we needed with the west exposure we have. We love our new pergola and would highly recommend them to anyone. In fact, our neighbors saw ours and order one from you.

I would definitely order this online again. The awning is beautiful and works perfectly where I needed it. The delivery was prompt. I particularly like the wind sensor. It works great. The company was great to work with on payments at no interest. This is the Best deal available anywhere on a quality awning.

If you're looking for an awning, this is an option you should consider. It was a positive experience. The sales fellow and installers all did a good job. They were all pleasant people to deal with. The product has worked as advertised. The rep went over all the options, took measurements, looked the area over, explained what we could do, and that is what we did. The install took a couple of hours, and they cleaned everything up. We're satisfied with that. It required several men to do and it was a second balcony. They had to bring the awning over the railing instead of going through the house and I'm sure it was not an easy install. Once they got it up, it was an easier install, but they had to get up to that level. It's heavy.

I'm very happy with the quality of the awning. It has a warranty of tornadoes, hurricanes, and a tree falling. It didn't matter what happened. The rep told us 100% guaranteed, which fortunately, we haven't had to deal with that yet. But when there is a lot of rain and the awning is out, there'll be some sagging, holding that water. So, then when we pull that awning in, it's just a river flowing off of it. That's not a big deal. But I am concerned, is it gonna stretch that canvas? For example, if we're gone all day, and it pours down rain all day, and the awning is out, I'm not there to put it in to prevent that from happening. So, that would be the only design flaw. Apparently, there is a slant there. It might just be that the canvas part needs to be tightened up because it is on a slope where the water should just run right off. But it does collect. You don't realize it because it's not dropping down. The water can collect 2 or 3 inches deep on it, though.

We went online to see who the nearest dealer was. That turned out to be SunSetter Awnings. The installers could have been more knowledgeable. My husband who is very savvy in that kind of stuff had to give them a couple of pointers here and there because he was concerned about how it would come together. We had to have the contractor come back because when we tried to close it, one of the arms would get stuck and wouldn't close. They came back out and made some adjustments to that. The awning could have been a little cheaper. But we’re happy with it.

We bought the awning through Costco. It was on sale. It's very well put together, and it has good quality material as well. We installed the awning and the instructions about how to do things were clear.

We wanted to cover our deck up north and when I went on the internet, SunSetter's name popped up. They have a good product and we like the quality of their work. The installers were very explanatory of how the awning worked. I have a wind sensor and a rain sensor on the awning, and they both work.

The salesperson was very forthright. He told us about what SunSetter can offer and what they can do like it was. We wanted the awning and we were an easy sell but there was a little bit of a speed bump on the installation. It was supposed to be on a certain day. Some guy that seemed to deal out of his trunk came out, which was a turn-off. I wasn't impressed with his personality at all. Also, he didn't have all the equipment, which I couldn't understand. If you have an appointment to install something, you check your stuff to make sure you have everything. But that didn't happen so he had to come back. It was another three weeks because stuff had to be ordered.

There were a lot of difficulties with the delivery of our SunSetter awning. Ours was delivered to someone else and luckily, it was in our area. But when we said we'd go pick it up, we were told we couldn't go pick it up because they needed to pick it up and deliver it to us. So, it took longer. Other than that, everything was great. My husband installed the awning and he didn't have any difficulty. We love the awning quite well and it keeps the house cooler. I would also recommend SunSetter as long as they use a different company to deliver.

My backyard gets pretty hot. I have umbrellas but they weren't as effective as the SunSetter awning. It's great and it helps. It's electric and I like it. But I don't feel like it's worth the money. I paid over five grand for it and we have a really big one. I would think it was worth it if I paid 3,500. So it's a little bit overpriced and I don't think any paid structure is worth eight grand, which is a lot of money. The other thing is, one of the features it has is a wind sensor and when I have to troubleshoot it, it does not seem to work. So I have to figure that out. I just haven't had time.

We have a western exposure on our patio, and so I started looking for some alternative. I purchased a SunSetter awning with a striking golden brown and a beige-type stripe. It is motorized and it works very well. It was also a pleasure working with the team that ordered our awning and installed it. We waited several weeks after they ordered it. Then the company of the guy that installed it ran a check on where it was, and they couldn't find it. So they ordered it again and it took about 10 weeks. So I wasn't real happy about that.

The SunSetter awning looked like a great product and a good fit for the space that we had. Plus, we could really customize it. The installation was quicker than they originally estimated and so far, we really enjoy the awning. It's great quality. After seeing it, my sister thought it might be something for them as well. But they live on the other side of the state so they might be getting theirs next year.

My SunSetter awning is high quality and I like it a lot. There were cheaper awnings I could buy at the box stores, but I didn't want to install it myself. I also like SunSetter's installation team and they did a great job.

We've had SunSetter awnings all our lives. Unfortunately, I won't ever have SunSetter again. It was horrible with them. They came out and gave us a price for the awning. I told the gentleman I didn't think we could afford it. He said, "Let me go to my car, call one of my other reps and see if I can get you a better deal." He came back in, said he had a better deal for us and we signed to have it done. When the installers came to put the awning in, they were having trouble getting it into our fascia and soffits. They made at least 15 holes in our fascia. We made them come take the awning down. They gave us a refund, but I had to pay $2,000 to have new fascia, soffits, and gutters put on. We went with a different brand awning and we are happy as can be with it.

A representative came out and measured and two guys did the installation. They did it very efficiently. We're pleased with how the transaction proceeded and with the quality of the awning as well.

The rep with SunSetter was very informative and answered my questions. She also helped me with the colors. The installers has asked me where to put the awning, put it up and waited around till I got back to show me how to use the remote and what each one of them did. When they came back up to do the lights, they showed me how to use the lights as well. We've used the lights once, and it's been great. It's almost like being in daylight. They also demonstrated how the wind would retract the awning when it got to be to a certain level. I like the retractability of it, being able to put it in and out. I could put it at different stages so it doesn't have to be all the way out. SunSetter is an expensive product, but it's good. I've got lots of family members that would like to have one, but it's out of their price range to be able to do.

So far, so good. The gentlemen that came did a good job. He showed us how to use the awning. We use it when the sun hits a certain way, and it does what it's supposed to do.

The presentation was very well done. I like their knowledge of the product. The installation was quick, and they walked me through every step of the process of how to operate it. We're very happy with the product.

I have a Sunsetter Awning since 2002, it's worked great. Needed to replace the motor twice. Once in 2012 and now in 2024. However in 2024, I can't get an order placed since May 22, 2024, I have a part# and placed an order 3 times, each time they tell me my card got declined. That's not true, used a different card each time and I have no balance on the cards. It seems since 201 when Sunsetter was bought out by Spring window fashions this has been a problem with customer service. The last time I called I wanted to make sure the credit card went thru, I was told I can't do that, then I asked to speak with a manager, I was told no managers are there. It seems everyone is working from home, I get calls from all over the country.

I reached out online and immediately got a response back from a local distributor. They were very good. I would give very high marks to the local installer. Meanwhile, I would give zero stars to SunSetter, the corporation. We're not in a COVID situation, but the initial delivery of the large SunSetter product took longer than promised. The distributor said that was from SunSetter. When the awning came, part of it was missing and it took another over a month to receive it. I tried to get an understanding on when this piece will be in, and they would give me no information.

I was looking for an awning and when I googled it, SunSetter popped up. The reps were efficient and on time, which is big for me. And the quote that they gave me was somewhere where I was looking for. The presentation was short, sweet, and to the point. They didn't pressure you into anything. The installation was very quick and I'm very pleased with the product. It's a manual awning and gray in color. It’s very easy to use.

We would recommend SunSetter Awnings to our family. The installation guys were efficient. I couldn't believe how quick they were. They weren't there for 20 minutes and it was installed right. They got it done.

We were aware of SunSetter Awnings as a brand. The awning was a wonderful deal. We paid good money, but it was worth it. After the installation, I needed to make a slight adjustment to make sure when the thing came out it was nice and taut. I went online and that was solved easily. I now have it working perfectly.

We remodeled our patio in the previous couple of years and we decided to put a SunSetter awning up. The person that I spoke with was very knowledgeable. They guided me in the right direction. The installation was enlightening. I ended up having to buy a motorized winch. I was happy. We had four people putting it up. It definitely was a little bit of a learning curve, but not that it was hard. It was just I had to figure out how many people to get to hold it up and put it in the brackets. I love the awning. Even when the sun isn't out, it's the ambiance of having it over you.

I gave SunSetter a call. We were happy with their response time. My experience with their rep went really well. However, it seems like the sensor doesn't go off. The one awning upstairs that we've been using was really blowing out and it was like the metal things were almost bending in it. But that's the only thing I'm worried about.

We have been enjoying our SunSetter awning. We really like it. It went up really fast. The installation was easy. We did it ourselves.

Our awning was about 25 years old and it broke on one side. So, I asked around and SunSetter was recommended. That was what we did. The SunSetter team was wonderful. The fellow came out with all the books. We went through everything, and he was explaining all of the various kinds of fabrics and was very knowledgeable. It took quite a while to get it because I picked an expensive one. It's an $8,000 job. About two and a half months later, they came and they were really good. They took away the old one and they put in the new one and all the new arms. The experience was great, very simple and very nice.

I wanted some sun protection on an east-facing deck. I went with SunSetter due to the reputation of the company. The team I worked with was very good. They produce what they said they would in the time frame that they said they would produce it and they did a good installation. It was three week between purchase and install, and it took them about two hours to put it up. I got a motorized awning and it's on the side of the house. It's about 17 feet x 12 feet. It's much nicer being out here around noon time for lunch than it was before.

I needed sun coverage for my balcony for my house. I went through a local installer. I got a SunSetter awning that retracts. It has a motor. I have a wind sensor and I just made sure that it was something I could connect the hub to so I can program it where it automatically opens and closes at a set time. It's working as expected. Sometimes, it does not open or close according to the schedule. According to the hub that's connected where I'm able to schedule when it opens and closes, it doesn't always open or close according to schedule.

SunSetter Awnings communicated with me well. The installer showed up on time. They were very nice. They were only there for three hours and it was done. The awning has worked good ever since. I got the biggest awning. It covers our hot tub and furniture. They're all automatic. It has the wind sensor on it. One day, the wind kicked up and it started going in. That's good.

When we were ordering the awning, the rep asked what color. My house is green, so I wanted something green. "And do you want stripes or do you want solid?" He showed me and I got stripes. "The little part flap that hangs down, do you want that straight or do you want that scalloped?" Everything he asked me, I would ask him, "Is one cheaper than the other? Is it cheaper to go straight instead of scallop? Is it cheaper to go solid?" "Everything, nope, nope, nope." I got to choose what I wanted. I asked because I know how they could add things and it would make our price jump up. But it was just like what I wanted it.

The sales process and installation went well.

My experience with the SunSetter Awning was very positive. The salesperson was thorough and the installation people were efficient and experienced. We were very pleased with the whole situation. The awning is about 18 inches wide and it reaches out 10 feet and the quality is very good. The patio is in the sun in the afternoon. If it's a sunny day, we put the awning down, because it's cooler for us and it keeps the house cooler even if we're not out there.

I needed an awning to cover my deck. I had one many years ago where I used to live and very much enjoyed it. I found we couldn't sit out on the deck in the sun. So, we needed an awning. I needed a retractable one. We got a retractable, roof-mounted one from SunSetter. It's black brown color, 18 foot wide, and about 12 foot reach. I'm 100% satisfied with it. I recommended SunSetter to a friend, and he also had one installed. The only thing I don't like about them is they promised me a $100 gift card for a referral, and I've been waiting for three months for it.

The awning is retractable and super helpful. It provides a lot of good shade from the sun and covers more of the porch than what was covered before. The porch faces towards the evening sun so any time you're eating dinner out there, there's direct sunlight even with the roof. The awning extends the shade and it's held up well in the rain. It dries out well. It's working great.

The awning was the one that was electrically powered so you could put it out and take it in easily, and that was something I was looking for. I didn't want something that was permanent. I wanted something that I could use when I needed it. It performed the way SunSetter advertises it, and it works fine for me.

The first time we dealt with SunSetter was a couple of years ago. The guy made a good presentation, but we weren't ready to get it then. The weird thing was, there was no follow-up. I was really surprised at that, then a year and a half later, we decided we wanted to go ahead and get an awning. I called the company, and they had no information that we had spoken to them before, so we started from scratch. The guy who came out and did a presentation evidently had some family problems, so I couldn't get in touch with him, so the company assigned somebody else to me. He came out, and we got everything set up. It rocked along, then the company called and they wanted payment before we had ever even received the awning, much less had it installed. That was ridiculous.

We've seen the advertising on TV, and when we started looking into awnings, the one Sunsetter offered seemed to be exactly what we needed. The sales reps were very nice and helpful, and everything was fine with the install. We got the adjustable awning that opens and closes, and we have a remote. It works very nicely. We've had no problems with it and we're very happy. The awning was expensive, but everything's expensive these days. I would like it to be cheaper, but it is what it is.

I heard about SunSetter through Costco and after doing some research, I liked the features that they had on their unit. The fabric availability, the width, and the features that the awning had encouraged me to go with that particular model, and with the Costco pricing, it made it very affordable. Even though I had looked up online the SunSetter direct website, my dealings were all through Costco. I dealt directly via online order with Costco, and my order was delivered in a timely fashion. It included the product, the instructions and all the other details as well as the installation hardware, which made it very do-it-yourself-friendly. I did the install, and my son helped me.

We wanted enough clearance to walk under the awning, and our contractor said that he couldn't accommodate us like that, so we decided to go with one that would come out and go in at our discretion. The SunSetter rep went through everything and told us exactly what was gonna be done, how everything would work, and the pricing. He was excellent. We love the awning and being able to go out when the weather is cool enough to do so. I like the quality too. Time will tell, but right now, I'm enjoying it.

I built a second floor deck and I wanted an awning over the deck. I bought one from a third party salesperson of SunSetter, MooreShade4Less, and they sold me something that they should have never sold me, because on the second floor, they didn't take the wind into consideration. The installer was fine but he wasn't part of SunSetter either. He was subcontracted by MooreShade4Less and I paid him directly. MooreShade4Less doesn't respond to emails and phone calls. The finance company that I'm financed through is having trouble and they had my account on hold until they rectify the situation with wind for the awning.

I would recommend Sunsetter. But I hope that the communication is a bit better. The first time, everything went flawlessly and we didn't have any issues. We got SunSetter Awnings in 2021. We had a great experience. Any time we called, we were able to get a quick answer. But this last time was not a good experience. We ordered another set for our deck off of our bedroom. We're still waiting to get our lighting. And they brought the wrong one out the second time. So, they had to take that back again. The accuracy and getting it right has been an issue. We had to have them come out. I had to call a couple of times. It was the owner and his wife who takes care of the back end business part of it. But it was harder to get ahold of them than it was the people who whoever they contracted to do the installation. Their communication between the installers and the company owners was a little off.

SunSetter has the best reputation. When we called them and asked all kinds of questions about the retractable part and the wind, they were very responsive. We live in Florida, and that's important. We had our handyman install it. My daughter's fiance has a friend who installs shutters and he came and helped. It needed two or three people 'cause it's huge. They called and got some advice from SunSetter directly. The quality is great and we're super happy with it. We'd highly recommend it.

It was a good experience with Sunsetter. I liked their cost. Two people came and got the installation done in a small amount of time.

Sunsetter Awnings' customer service was helpful and they sent me a brochure. Also, I liked cost. We installed the awning ourselves. It went well. Doing the mounts wasn't bad. It took three of us to get it up there. It's heavy and awkward. I contacted customer service that despite all the adjustments they suggested, the two arms were never equal. When we close it, one is higher than the other. But it seems to work fine. The awning itself is level.

The awning is broken. They installed it 2 months ago but it didn't work too well. It doesn't like rain and collapsed. They said they'd try to do it some time next week. I'd like if they could get out here faster.

We went with SunSetter Awnings for their reliability. They had a reputation. The only shortfall was it took them a long time to get the awning. It was three months. But it was a good deal. I got a 10 by 10 and if I had to do it again, I would have made it slightly larger. But it's good for what it does. The windows leading out to the patio are always very hot, but since the shade's been up, it reduced the temperature indoors a little bit, and it also slowed the air conditioner coming on.

I had a very good friend that had an awning and it wasn't working right. So, I worked on it and repaired it for him. That was a couple of years ago and after that, I was sitting out here and I thought I'd like to have one for my deck. I'd like to sit out underneath the shade. The salesman from SunSetter was good and the boys who came over and put it up for me were excellent. They were here, done, and gone. I was very impressed. The awning is 14 feet by whatever goes out to extend it. It works. I push the button and it goes the other way, and that was all I was after. I'm impressed with the quality of it too. So far, it hadn't ripped. If people want to do the awning on their house, I would recommend SunSetter highly. It supports itself and it's quite well. I also have the sensor on mine. In case it gets windy, it comes in by itself.

They were very cordial and likeable couple of guys! Answered all our questions and explained everything. I would definitely recommend them! We love our awning and recommended it to our friends. The awning is very sturdy and well made. We are now enjoying our south-facing deck - due to the new awning..

The awning appears to be well made and operates as advertised. The problem arises if you need service to remedy a problem. When I contacted the customer service department about a problem when the awning opened and closed. The service rep. attempted to diagnose the problem (which was incorrect) because it is a DIY repair. I informed the service rep. that I will not repair the awning myself, which is less than one year old, that I had contacted the installation company two times without any results, the installation contractor had made an appointment that was not kept without a phone call. I was told that by the service rep "Sunsetter has no control over the installation company's". I stated I want to talk to a supervisor, none were available, I received a voicemail a week later stating that I should contact the customer service department.

Installer brought the wrong awning to begin with, we ordered the streamlined cover and the one they brought didn't have anything. Installer did not have fasteners for the lights and used our black zip ties on the white arms. Installer said no way to hook up side panel. I had to complain and finally someone came out and the side panel is held on with zip ties. Sad this beautiful awning has so many zip ties.

The SunSetter awning is a very good product. My father-in-law knew an elderly person that had one on her house that she no longer used and she wanted it removed. My father-in-law removed it for her and he thought he could use it on his house, but it was too big. He asked us if we wanted it, and it sat on our deck perfectly. It was great, and we had it there for 15 years. It might have been 10 years old already as far as we could figure out, and finally, it faded out completely. We got a hailstorm one day and got some holes in it, and we still had it another year after that. We were doing our deck over, and we decided to buy another awning 'cause we liked the first one so much.

5/7/24 Wrote Check. When ordered I thought 4-6 wks. But closer to 8 wks. When they did come motor was on wrong side. So another 4 wks. Came and put up TOO LOW being 6'-4" I was hitting the arms even on a breezy day. Would hit my head on the fabric. They have plenty of room to go up with it and I told them. Still waiting for them to come back and raise it up. This is as of 9/9/24. Also two different crews came and there was a difference in work technique.

We were so happy with our Sunsetter that we ordered a larger one to replace the original one and had that one moved to our lake home. We love all 3 sunsetters we have. It has made such a difference in the temperature of our home and the ability to use our deck all summer.

I placed my order in May 2024 and I was told it shipped June 6 with delivery around June 24th. Each week I was given a 1 week delay from RXO who needed to perform an ‘dock search’ each time which would take 72 hours each. I finally received a refund from Costco last week (Sept). I’ll find a company who delivers on their commitments. Truly disappointed.

I bought the awning for my mother-in-law. She needed shade on her patio. Lewis was a real nice guy. There was no pressure. He asked us the questions we needed to answer and gave us some guidance on what we should think about. He told us that the awning will not give us shade all the time when the sun gets low in the sky. We got the 12 x 10 with the higher grade canvas, the electric thing to move it in and out, and a wind sensor to bring it in when it gets windy. My mother-in-law is very happy with it.

The Sunsetter has allowed me to enjoy my deck and outdoor time with family and friends. The product is well made and the installation people were very skilled. Prior to the Sunsetter installation, I was not able to be outside because of the heat from the sun. In the future, I would consider purchasing other products made by Sunsetter.

SunSetter's team was very good and overall, my experience was fantastic. I got the motorized awnings and they're sitting out on the patio. They're working good and I don't have a problem with them at all.

I searched and ordered online, then Sunsetter shipped the awning and I installed it myself. It happened to be in an area where no installers are coming out. It's a second home, so it's far out in the forest. This is not typical do-it-yourself type of job, but my husband and I are handy, and so far, I've had no problem with the product. It works great.

We have a new patio that we were installing and we have four umbrellas across our patio that we use. I'm tired of using umbrellas and our best friends have awnings that they had installed on their house. So, we asked them about it and they said it was SunSetter. We had a guy come out and he was a typical salesperson trying to do a fast sales pitch. So, we slowed him down and told him we needed some questions answered. And he had an answer for every question that I had.

I had to wait for a very long time for my SunSetter awning because of one of the sales people, and I didn't like that part because they should have just gotten the job done. I was supposed to have a party on the 8th, and it didn't come through because I couldn't get the awning out. But SunSetter eventually came out on the 7th and put it in. That was the day before the party because they rushed it to get it out to me to have the party, but the venue had been changed already. Despite that, they really did a fantastic job in putting it in and the guys were great. I was very happy and it made up for a lot of things. So, I would recommend them.

On the back of our house we have a four season sunroom. The house is built on a slope overlooking a small lake to the west. Because of the slope, the sunroom is at the second floor. The room overheats in summer. For several years, without success, I searched for a vendor who could provide a shade. None wanted to design a shade for a sunroom with a curved front located above ground level. I first encountered Sun Setter in an advertisement in a magazine. Our procedure to purchase followed. The sunroom, when subject to noon sun, is 10 - 15 oF cooler with the awning extended. Installation was flawless. The only problem we have is wind. Located in N. Illinois, facing west, the wind may blow for days at 20+mph gusting to 30mph. The awning will retract at these speeds.

Painless start to finish. My awning was custom-made, 15-foot by 12-foot over my existing deck. It has automatic retract. I got the remote control, motorized, in and out. I also got the crank down sun shield. Everything is good.

Updated Review on 09/17/2024: Customer service a big problem. Delivered wrong awning first then took many, many weeks to deliver the correct one. Wouldn't give us straight answers, would not give any discounts or delivery dates. It is well known that since a corporation bought out this wonderful [used to be] company now their service went in the swamp. Then on top of it all, they respond to my complaint through Consumers Affairs and I am not able to get into their response because of a poor "Consumer Affairs" website that will not allow me to see their response to my review.

Product good customer service terrible. Sent us wrong item took multiple calls and emails to correct issue and if I would not have been persistent it seemed like it was forgot about. I would wait a week and call again but it was like starting over each time. Took over 3 months in total to receive correct item.

Due to a poor installation I’ve gone for over a month and two weeks without being able to use my new SunSetter awning along with the installation company or Sunsetter contacted me to let me know what the status is of repairs needing to be done. I asked for a refund from the installers. They refuse to do it. They are going to send out a senior installer and still have yet to hear from the company but what does it matter for the Sunsetter company? Nothing. You guys cannot refund it. You guys cannot do anything about it so why are you concerned with a review.

First the awning was wrong color, so had to wait 2 to 3 weeks to get correct fabric. Ordered full screens, did not get. Asked where the manual rod was to lower the awning and never was told and still don't have one. Tried to call Chad ** several times since install and left messages. No response.

Our awning is great. Perfect colors to go with our house. Easy to use. We have been able to open it each day. Our 1st reason for buying one was to keep the house from absorbing the sun heat into the dining room doorwall. It does a great job. We have been able to sit outside under it and stay cooler and protected. We even sat under it during a recent smaller rain event. A+

We absolutely love our retractable awning. Brodie ** from Window Source Great Lakes in Erie helped us through each step to make sure we were getting the best awning for our space. He completed the installation for us in time for the 4th of July and even came back to make a quick adjustment a month later.

We have been so enjoying our deck remote control awning. On HOT SD days, it has been nice to have the awning out---not only to help our deck, but it shades our dining room windows as well. We love it and the two men from Brookings did a fantastic job--clean, neat, told us how to run it, and boom...it was installed in a few hours. I would recommend to others. It is a Spendy investment but it increases our house value.

I have had 3 Sunsetter over a 30 year span and they are worth every penny, our deck gets the evening sun, and in Georgia, the heat is crazy hot, that sunsetter has kept it away from the deck and kept that sun shining in the deck door, which keeps down the air condition from running all the time, save money on power bill..So does a sunsetter help with power bill, yes absolutely..It makes BIG difference..Do yourselves a favor buy sunsetter, it will be the best thing you ever did. My dog and cat also loves to stay on the deck during the night hours and they love the sunsetter, it's great when it rains, we can set on the deck and watch the rain come down and not get wet, our pets love that also..Like I said best money we ever spent.

Excellent product, very well made. Color swatch matched very well compared to online. Perfect addition to our patio grilling area. Instructions for installation were very good as well. Definitely recommend this product for your patio needs. Having the motor makes it an easy addition, but also the ability to use it manually if necessary.

The installation was very quick. The guys were very nice and they got it done nonstop quickly. The awning didn't give me quite as much sun protection as I wanted, but it was great. The features are great. It was a very good experience.

I have a deck and I was using gazebos on it. But the gazebos would run two years and then I'd have to replace it. We wanted something more permanent and we found a local dealer. When they came out and did the presentation, it was informative and the rep was very straight up. He told me how he was gonna do it and we decided we like the way it was gonna go, so we went ahead and ordered the awning. We have the motorized awning and it works well. I'm pleased with the product and the quality of it.

We ordered through Costco, and selected a 20’ platinum plus motorized xl with white frame and storm stripe fabric. We are very pleased with our purchase. It provides shade on our deck, which is on the west side of our home. Our composite decking gets really hot for our feet or paws of our dogs. This is a game changer. We now enjoy more time outside. It was a challenge to install, with a weight over 200 lbs, but with the help of our neighbors, it was installed without issues. We know we will enjoy it for years to come. Thank you for such a great quality product.

The awning is a great product and we love it. On the first installation, the techs found out something was wrong with the SunSetter awning. They found some deficiency though from my view, it was completely fine. But they said they found some error when it was extending and they generously offered to replace it. And they did it. They quickly produced a new one for us. We appreciate it and we're very happy with the generosity of SunSetter. The first delivery was good and quick. But the second delivery was a mess. The delivery company lost the product completely and was not delivered until now. We will put it up on our own or hire the installation. We haven’t done it yet because it's the end of the summer.

We definitely use our deck more now that we have the awning. And not because it blocks the sun but because it makes our deck feel like another room. It’s so cozy and pleasant. We love it. Some minor miscommunication between salesperson and the installer but everything worked out in the end.

In Feb 2024, a SunSetter Cust Svc rep advised that we contact Georgetown Awnings LLC for a SunSetter awning. We gave Georgetown Awnings LLC $5,000 for a 17’ x 10’ motorized awning, and they never delivered the order we paid for. We since found out Georgetown Awnings LLC never placed our order with SunSetter. We are now taking Georgetown Awnings LLC to court to have our $5,000 returned. This was all due to a SunSetter Cust Svc representative recommending Georgetown Awnings LLC.

Just purchased and installed a new 16’ wide awning - went great - looks great - and works great!!! Only minor issue is rain bounces off roof and goes under roof mount brackets so we get a bit wet - I’m going to add a screen to help resolve this issue so we can stay dry when it rains.

The product and the installation went well. My only regret is the salesman should be able with tech to show where the sun will travel as late afternoon the coverage with what we got doesn't cover it but excellent midday. I like that it is retractable which makes it nice on some of the days you want to see the sky.

The whole experience was 5+stars. The salesman, the office staff and the installer were very professional. We did have a wait to have the awning installed but we ordered it during the busy time, summer. The awning was installed to give us some protection from the afternoon heat and it does make it cooler.

My salesman was very helpful. The installation crew arrived when you said they would. They took down my old awning and had my new awning installed quicker than the estimated time. One of the crew demonstrated and explained all details about my new awning. I am very pleased with my new awning.

Installers were in too much of a hurry, it wasn’t properly adjusted nor were we instructed on its proper operation. I had to schedule a service call to fix it, and no one came until after weeks we could use the awning. I am very dissatisfied with Sunsetter and their service installers.

This product is overrated. It is Very difficult to install and challenging to set the remote. I can't use it in the rain. Bad design! I wish the product had a bit of a slope so I could use it in the rain. I like the color and the look of the product! ****

To start off, my salesperson did not listen to what I wanted, but what he suggested. I’m a retiree and wanted the 10 year warranty material, so I wouldn’t have to worry about anything in the near future. I was told that all I had to do was take care of awning and it would last. So I ended up with the lesser. Also I think that customers should have better choices if they choose the manual.

Worst salesman I’ve ever had. Took my money and never done what he’s said he would do. I was told it would be here and installed by late June. I just received awning 2 days ago and still not installed. I contacted Sunsetter and told them I wanted my money back and never heard from them. The whole thing was a terrible experience.

We were very happy with the guy who sold the awning to us. He was wonderful. We did one purchase and then a year later, we had him come back and we did a second purchase. I love the awning but SunSetter was pricey and we were having discussions about going with another company.

I was doing my homework and SunSetter was more professional on the phone. I got a motorized awning. Installation was good except they were putting it in the wrong spot. I called them just in time. They put it down on the invoice wrong but we got it corrected before that. We had a little problem with the awning. It was leaning too low. I called SunSetter. Somebody was out here the next day. They fixed it. I'm glad I can call and say, “Hey, they'd be out here in a minute.” Overall, it was a great experience.

I've used SunSetter before in a previous home and it worked out well. I'm in a different home now and I really didn't think twice about calling them again. They did a great job the first time around. The person I spoke with through email was great. The service was great. I had no issues from start to finish. The awning is functioning well. The only problem I'm having is the wind sensor doesn't seem to be working properly. I'm sure it's something that I just didn't set up correctly. I have to contact SunSetter to have them troubleshoot it. But other than that, it's working exactly as I had anticipated. I'm very satisfied.

SunSetter was awesome. They didn't try to upsell me. They were very honest about pricing and what would benefit us the most. I was very pleased with that. They also came right out. They gave us an estimate and a couple of different options to choose from, and they installed it in a couple of hours. They were very friendly, fast and cleaned up everything afterwards. They did everything and we have a really difficult backyard. It’s a straight uphill, and they brought everything in the house and were very respectful. Our SunSetter awning is a motorized one with a remote, and it also has lights outside that you can adjust so that you can read and do stuff outside. We definitely spend a lot more time out there, especially at night. I cannot remember what kind of lights they were, but they don't attract bugs and that was a big bonus.

My wife decided to go with Sunsetter, but we didn't get the awning, because when it got out here, the installers couldn't put it in. Apparently, they measured wrong. Sunsetter is a good company, but a lot of their stuff is done third party as far as installation is concerned. They're not a company that knows how to think out of the box because all they had to do was put a couple of 2 x 4s up there to bring it out over. I would have went with Sunsetter if they could have figured the stuff out, but they couldn't. That drove me to just cancel the contract, ‘cause it was just ridiculous.

Sunsetter seemed to be a good company that would come through with what we needed. I'm disabled now and I'm not able to hang an awning, so I needed the full service of a good company to do it. I was in the hospital when the awning was put up, but my wife was here and she didn't have any problems with the installers at all. The awning is just what we wanted too. However, we paid a bit more than we did in the past. We've had awnings before that we bought and installed ourselves. Other than that, our experience was all good.

I decided to purchase an awning because we had to remove some trees in my backyard, and it was so hot on my deck, so we were looking for something that could give us some shade. I'm a Costco member, and Costco advertised a sale on Sunsetter. So, I was able to get a discount and use the Costco Sunsetter thing. I purchased the awning online, then we put it up ourselves. It was a bit of a struggle because it's heavy and we didn't quite know what went where. It was a matter of trial and error, but it went okay.

I went online to look for awnings. Sunsetter had a sale going on, and unfortunately, I should have gone with the other company. They would have come out, measured and helped me get the correct sizing. With Sunsetter, the onus is on the consumer. They don't do anything. All they do is take people's money, and that's it. They don't come out for the sizing. I had to get the sizing correct myself, figure things out and get somebody to put the awning up. They're horrible.

I had them out here when I had a problem with the awning I had and used them when I needed to replace it. It was over 20 years old and was worn out. I got a motorized awning, and it was done in no time. The team was very professional.

Our experience was mixed. I like my awning but it seems like we didn't get what we ordered. The salesperson was nice, showed us a lot of things, talked very fast. She never said there would be an issue and when the installer came he said he had to put that awning up in a certain spot and part of the area is not totally covered or in the shade. The salesperson never said anything like that. The awning valance we chose was wavy. A straight one was installed. When we called about that, the person we spoke with was not very pleasant when she informed us that the awning pattern we chose only comes with straight valances. It changes the entire look. The lights that came with the awning are ugly. We do not remember being shown these lights as we would never have chosen them. Now we woo have the added expense of buying different lights.

I purchased a new home and I knew the direction the home was facing and that there was simply no escaping the sun on our back porch. I reached out to SunSetter and there was a sales representative that came out. He was experienced. Install went okay. We're very happy with the awning. There are some challenges since we live in an area where there is wind. So, we have the wind sensor. Sometimes it's a little frustrating that whenever there's wind, the wind sensor likes to retract the awning. But I understand it's for the safety of the awning. One thing where it was oversold a little bit was that down at the beach, a lot of people have these awnings and I know there's a strong breeze down there. I can imagine our breeze is not much stronger than what's down at the beach. It's a big awning and it's a big sale. It is what it is.

We have half the Sunsetter awning. We don't have the cover yet. We've been waiting for about six weeks for that to arrive. The awning was delayed prior to summer for a while. It's been a long haul trying to get it all put together. I had good service from my local company. I'm happy enough with them, but the factory where they're coming from caused the delays. Sunsetter's prices are reasonable. They're fair for the quality of the material. I'm very happy with the awning. It's just getting it all together before the snow flies in Maine.

The installation of our awning took longer than I wanted. The guy who gave me the estimate was super nice and knew his job, but he ordered the wrong type. Then we had to wait again while the other parts were ordered and it took a long time. The installers were great. The process just finished this week with the final piece of the awning installed, and I was not very happy about that. It was the beginning of the summer when I ordered it.

SunSetter seems to have been able to maintain their reputation and quality unlike a lot of other companies who tend to go for short-term gain and profits at the cost of losing the reputation and quality. SunSetter seems to have been able to maintain that, which is becoming more rare in this country. Purchasing from them was very straightforward. There was good communication and notifications about the order itself and when it was going to arrive.

A guy came and measured, and eight weeks later, the awning was delivered. A few days after that, the installers came and put it up. It was quick. They were done in three hours. They used the racks that were already there so they didn't have to drill new racks up. It's a solid awning. It was pricey, but we got what we paid for. It's a SunSetter.

We had a SunSetter awning for 25 years prior, then I bought another one that was exactly the same. We couldn't replace the material, so we ended up with the whole thing and my purchase experience was very good. We did the installation ourselves. It was a multi-personnel effort 'cause it's a large awning. It took five of us, and we did it in stages. My brother, a neighbor, my husband, my dad and I helped with the installation. I was always curious if a handyman came, how they would have done it because it's something that people never know what they're gonna get themselves into. We knew because we had put the other one up prior 20 something years ago. So, a lot of the material in the back to put in the screws were already there.

Our deck is very hot in the summertime, so we can't stand outside. I've always heard good reviews about SunSetter, so we had a gentleman come out and measure our deck. He helped us pick out a material, pattern, and explained to us all the different features of the SunSetter, and we were very pleased. The installer came out, installed the awning all in one day and then showed us how to use the SunSetter. They're great.

I needed something to shade my back deck. I've known about SunSetter from a few commercials and I started checking them out. It seemed like the quality was good and I used Costco where they had a 20%, which gave me a pretty good deal. I got a 17-footer and it goes out to 12 feet. The install wasn't bad when I figured out how to do it and I did it by myself. It works fine but it seems like it loses its pre-programmed settings. You get it all set up so it stops where you want it to stop, and you set the distances and when it retracts, but that goes away sometimes just out of the blue. When that happens, I'd have to reprogram it. Also, it's a little pricey, but you get what you pay for.

The installation went great. It was one of the hottest days of the summer. I felt sorry for those poor guys. But they did a great job. The awning covers my whole deck and still allows for, in the morning, the sun to come in on the sides and give plenty of sunshine to my plants and along the edges. And I can be in the shade. It's great.

One of my neighbors had a SunSetter and since I needed shade, I decided to purchase one. We had a couple of problems in the beginning that it wasn't secured tight enough to the house. So, the guys came back and they made sure that they had it really secured to the house. They were cohesive and the installation was really only a few hours. It's just that they had to come back because the bolts to the house weren't strong enough. So far, I love the awning.

The installation was good and I like the shade from the awning. But I wish SunSetter talked to me a little bit more about a covering for the awning because I didn't realize that that didn't come with it. I need it so it's looking like I'm gonna have to order that and that'll be an additional cost and delivery fee. I'm not thrilled about that. But as far as the way the SunSetter works, it works fine.

My experience with SunSetter has been excellent. The installers were right on time. We're very pleased with the quality of the awning and we are enjoying it.

The motor on the awning wasn’t working and SunSetter sent me a new motor. But I had to pay the guy twice. He charged me another $200 to come back from where he was at to put the motor in. Other than that, it was good. I had an awning before and it had better material but this one is a little bigger and there is more control. There's a wind sensor on it. I use the awning every day to block out the sun. I barbecue there and I have my couch. People should get an awning from SunSetter.

Mike, the salesperson, did the presentation and it was very good. He was down to earth and answered all of my questions. The men who installed the awning went about their business the way they were paid to do and I was very impressed with that. They didn't dilly-dally. They just moved in, set up their staging and had at it. The cost of the awning was kind of high but I'm not gonna be on this Earth all that much longer and I might as well spend a few pennies I got. But SunSetter should lower the price on my second awning. If I wanna put an awning on the front of my house, people driving by are gonna see it and that's about as good as advertising they're ever gonna get. So the price should be within reason.

The SunSetter salesperson came out. He was a nice guy and reviewed everything. We weren't sure whether we were gonna go with one. But he did his job. The installers set a date on when they were coming. They showed up when they said they were gonna come and installed it in a couple of hours. I did the initial woodworking for them because we had to do some woodworking to hang it. But they put it up. It was very easy. The price was high. But you get what you pay for too. It was more than we thought it was gonna be. Our awning is big and we have the wind sensor on there. Plus, we put the lights on. The only thing we didn't do was put a rain sensor.

SunSetter talked a good show when I went in to check the awnings and my wife and I decided to go with them. It was an excellent experience. The guys who did the installation were professionals. They came out and were gone in 45 minutes, and the awnings looked and worked good. My neighbor has something up their old den that he got from Home Depot and this looks altogether different than what he has. I paid a little more than what he did, but it was worth it.

The installing guys of our SunSetter were top-notch. They were very helpful, cordial and concerned. We got two 19-footers and they're fastened to the side of the house and they're motorized and we got the light to go with it. We had ordered them in April but the lights came in just a week ago. I was disappointed in the shipping. They shipped them without the lights and we had to wait for quite a while.

I had a great experience with SunSetter. They were really fast. I called for them to come and give me a quote. They gave me a great quote. I ordered the awning and as soon as the awning was delivered to my house, I called them and they came the next day and installed it. The installation was great. I liked the price and the value of what I was getting. Also, the salesperson didn't seem to be pushing something just for the money. He listened to what I needed and gave me the best solution. Everybody was also very nice. I'm also enjoying my awning this season, definitely.

My previous SunSetter awning was 15 years old and it was time to replace it. It’s very high quality because it lasted that long. The customer service was a lot smoother than last time because this time, I had internet. I did the installation myself and it was no problem at all after looking at YouTube videos, especially when I had my son-in-law and his friend over to help me lift the awning up. It's very easy to use because I just push a button.

We replaced our old awning that was about 80 years old. We found somebody online who serviced our area and had reasonable prices, and they carried SunSetter. Someone came to our home and measured the area and then they gave us a brochure of the different materials and laid out the different features, and then I chose the features I wanted. It has a motorized retraction ability and I really like that a lot. The fabric was the vinyl that was gonna last longer. There were two options and I chose the one that was gonna last longer. It was a little bit more expensive, but our last outing was 80 years old. So, I thought a few hundred dollars is worth it. We use the awning every morning when we have coffee on our outdoor couch.

I called SunSetter and they came outright. They were here very quickly and were able to give me exactly what I was looking for. My experience was easy. They did great. The prices were a little high. But for what I got, it's worth what I paid.

Everything turned out great in the installation of our SunSetter. After the order came in, the installation was within a week. The quality of the awning is great, too.

We've been in this house for a couple years and we hadn't been sitting out on our deck ‘cause it was hot. We looked between SunSetter and putting up a pergola and other alternatives. SunSetter was the easiest and the least expensive. They also got back to me quicker than some other companies and the sales rep who came out was good. He was responsive. The installation went fine as well. However, I'm getting way too many marketing things from them.

I had a good experience with SunSetter. The installation went fine. They were able to install it quickly. The awning works as expected, too.

SunSetter has an affordable price. I also like the way it retracts. I have a dog business so I needed some shade. It worked out well and they were very nice to work with. They spent a good four hours on the first one. I don't mind how much time they spent because they did a very nice job. It was very clean, professional and even. I was watching them as they were doing it. There were three guys in the first awning, and then I added two more awnings after that.

I like the SunSetter Awning. I've seen it. I have friends that have it. And the way my place sits, I needed it. Their customer service was very good when I purchased. It's expensive but everything's expensive now. I also wanted the best and I got it.

The quality of my SunSetter Awning is good. I have the wind control on my awning. However earlier, when I opened it, it was making a certain noise when it was rolling. It's also pricey. I bought it through Costco online and I did the installation myself. It was delivered by the door outside.

My experience with SunSetter wasn't good. When they left here, after they installed it, for one thing, it hesitates before it comes down. It comes down part way, goes back up. And I have to do it again. Maybe sometimes two or three times. They need to come back and fix this thing why it doesn't go back and forth. Also, when they installed the awning, I don't know what kind of oil they used, but I've got these black spots all over my pavers and I couldn't get them off. Not very professional.

The installation people of SunSetter were wonderful. It was him and his son. They did a great job. I've told a whole bunch of people already about them and I would recommend them to anyone. It took three weeks to a month to get the awning. Once it got in, they did it within three days. The awning is very quiet. It does a good job. It's exactly what I wanted. I'm very satisfied. The only thing, I wish I would have gotten a scallop instead of a straight across. That was my mistake.

I had Chris from SunSetter come out and he was absolutely wonderful. I ordered from him and I've been very happy with the awning. He was very knowledgeable about SunSetter awning. He was a really nice guy and personable. He was not pushy. I don't like pushy salesmen. He was very good and he's from River Falls. They had ordered the wrong size housing box, but they said, "No problem." They reordered the right one. When it came, they came out and installed it. It was fine. The awning is expensive but it's good quality. It's electric and I like it.

SunSetter is a brand name that I heard of and I got the awnings through a local distributor. The installation was fast and quick. The installers were able to show me how to do everything before they left and didn’t leave a mess so I was happy.