SunSetter Awnings Reviews

Updated on 09/11/2023: I wrote my original review on 8/30/2023 and needless to say, the company sent me 1 brief email asking for my order number (I provided them the name of the installer and seller I used). They have not provided any insight as to why the product is delayed, how they're going to compensate, or any communication that makes a customer want to use them in the future. My original product, ordered June 5, 2023 , still has not arrived 3+ months later. My recommendation is to find another awning company. I regret ordering from SunSetter.

Bought 9 units and then 3 more from Costco as the first units functioned OK for the first 6 months. The installation from one of their dealers was outrageous as we had not bought the units from them, but we were stuck. At approximately 10 months, one of the solar panels failed and after trying all the suggested remedies, SunSetter, sent me a replacement unit under warranty. The second solar panel failed just past the first twelve months, and that is when I was told that years two and three of the warranty were pro-rated. So about 80 dollars later I received the replacement unit. (I was told by the support person that I could expect a failure every two to three years.)

I explained to them that I wanted to make sure I had the awning installed and able to be used by the 1st of June. They said, "No, that wouldn't be a problem." But we ran into a couple of hiccups trying to get an appointment for them to come out but because I called them early. The tech who was gonna come ended up getting COVID. But he got all the measurements. So, I picked everything and got a confirmation. But I did not realize the installation wasn't covered when I paid them. So, I was in shock when the techs said they were gonna need a check from me. But they were good and they knew what they were doing. It's just that I was not prepared to have a check ready for 699 for the installation. Other than that, I love the awning. It works great. I get a lot of compliments on it. I have full sun so I leave it up all the time unless we get really windy weather.

Ordered a retractable awning on May 25, 2023, and still have not received it over 2 months later. Some items are on back order and the available items have been sent to a carrier where I can expect another 6 week delay! This is frustrating and unacceptable. Will not order again.

The contractor that put the awning in was very helpful and informative. They explained the product. They got the awning onto the deck where it needed to be. I love the awning. But I don't know if we call the company that installed it if we have any kind of maintenance on it.

They delivered when they were supposed to. The price was what they said it was gonna be. It's a very nice-looking awning and I would recommend it to people. It's much better than what we had 'cause it rolls up. If it's gonna storm, I just roll it in then roll it out when the weather is nice. We love it. I've shown it to other people who have come to the house, and they're impressed with it.

I went online. SunSetter Awnings filled out their online form. They sent it to their dealer for my area. And the dealer called me to be able to set up an appointment. The person that came out to provide what SunSetter provides was very nice. The SunSetter product is amazing. I like it. It was the installation that was a problem. My only concern is whether I have a warranty with SunSetter for the product that was delivered. It’s no fault of SunSetter except for they aren't vetting their dealers well.

I was very happy with my experience with the reps. They made the appointment and showed me all my options. The installers were very nice and they did a good job. So far, the awning looks the way I expected to.

The reps who did the presentation were very fast. When I called them up to find out if the awning was in, they said it just came in. I told them that Friday was my 50th wedding anniversary and asked if they could have it done because we were having a party. They said it was no problem. They came out at noon on Friday and they were completely cleaned up by 1 o'clock. I was very pleased. Everybody loved the awning. It's 15 degrees cooler in the kitchen area and I can feel the temperature go down as the awning goes out. I'm very impressed with my electric awning.

We could not afford to put a back porch onto our house and we needed something to block the sun out. The awning sounded like it was the ideal thing which was a whole lot cheaper. The SunSetter team did their work and we love the awning. It works just fine with us. We're very happy that we made the decision to get one. It keeps the afternoon hot sun out and then we roll it back in at night or if the wind gets up. We protect it well. I told a friend of ours about SunSetter. She wanted something on the back of her house.

I did some research and saw the reviews on the SunSetter awning as opposed to some of its competitors. SunSetter seemed to have the highest quality so I went with them. Working with them was positive. A salesman came out and gave me a price. We agreed on the price and we got the order placed. He said it would be five to six weeks to get the awning in and everything. As promised, they delivered and set it up within that timeframe. They did a nice job and the awning works great. I would recommend SunSetter to anybody that was looking to get an awning.

We had a new deck put on about three years ago. It's in the back and the sun hits it directly. It gets a lot of sun throughout the day. We had a big portable awning but it was a hassle trying to open it and it broke several times. We decided that we'd like to go with an awning that was permanently built in that we could use. The SunSetter sales rep who came out had quite a bit of experience and he was very professional and friendly. He also didn't waste a lot of time either, which we appreciated, but he asked a lot of questions and led us into the material and how it was built. He did a good job of explaining the differences between our options, especially housing the awning.

SunSetter Awnings is a good product and I liked the warranty. We paid more than we should have paid because there were other specials going on that we weren't informed about. But I just wanted it done. The installers were very knowledgeable and they made it right. We love our awning. It was to keep the heat from coming in the house and the sun being bright coming to the kitchen. I like the remote because there's no way my mom could have cranked it. It's a push of a button. It's a great investment. It saves a lot in the long run.

SunSetter Awnings' reps were very knowledgeable. I got the light and the wind mechanism that would bring the awning in. It’s good and it's the perfect space to keep the sun away.

I ended up buying the side panels which are useless. I thought it would be something easy to use on the awning, but they're not. We put them up but took them down and after that, they're never gonna get used. It would be nice if SunSetter would give me a refund on those side panels. The rep's in sales, so I get it. But if I had known, I would never have spent the money for those things. But the install guy was fantastic. He and his helper put the awning up in record amount of time. He said, "Salesmen tell you a lot of things, but we're the guys that have to install it." But so far, I'm very happy with the awning. It looks good on the house.

I've tried several times to call SunSetter Awnings. It was hard to reach them. But I didn't give up. Once we got ahold of somebody, it was all automated, that said that we would have someone call us next day. He did, and that was the salesman. He made an appointment and he was here on time. He had all the answers. And we bought the awning on the spot. I purchased the one that it was remote, in and out. When it gets windy, the thing automatically contracts. I gave my neighbor the salesman's card. He's thinking about getting one too.

The first young man I had was excellent. He was very knowledgeable and polite. However, I wanted to see more fabric, so I asked to have somebody bring that out and the second gentleman that was out was horrible. He was belligerent, and everything about him was unprofessional, including the way he looked and acted. I have neighbors who also talked with him and canceled with SunSetter. I was going to cancel the entire order as well because he was so rude and badgering. This guy didn't even have all the fabrics. He left one of the books back in Columbus. It was an awful experience. I called their main place and spoke with the person who does the ordering directly and got things worked out that way. I would still recommend SunSetter, but I've made sure that people don't speak with the second person I talked to.

The sales rep was very good, knowledgeable, and went through all the options with us, motorized or crank. We did the motorized, and the installation crew came on time and told us about how long it would take. It took them less than they said it would. They were very professional, and I have no complaints about them. We had a bit of a problem with one of the side awnings that came undone, and they came right back, secured it and made it better than it was originally. The awning is very easy to use. We can put it out when it’s sunny and retract it when it's not. We're very pleased with it. We like the side panels too.

SunSetter's sales rep was honest about what he thought we needed in our backyard and he didn't try to upsell us. We talked about the sizing we needed and what we got was the right size. Also, we had good communication with the installers. They answered the phone when I called and if not, they would always get back within 24 hours. They would keep me updated on when the order was placed, when it was delivered to their warehouse, and about scheduling the installation. So, they kept me in the loop and I never had to chase them down. So far, the awnings are great and they cover a good amount of patio. They are also super easy to use. You press the button and they open or close.

Their rep Charlie was very responsive in getting back to us once we reached out. He came at a time that worked for us to take measurements and suggestions. He was very helpful with setting up the installation. The installers were there at the time they said they were gonna be there. They were very easy to work with. The awning has been exactly what we needed. It's a high-quality product.

The rep was a very nice older gentleman. He drove up here on a Saturday from South Carolina to meet with us. He did the initial measurements and talked to us about our options with the awning. He made some suggestions and he was very knowledgeable about the product. We went with a motorized crank with lights and all the bells and whistles. The installers were very quick and thorough. It looks beautiful and all our customers love the awning. It makes the patio much more enjoyable in the middle of the day. People wanna sit outside without the sun so it has allowed us to expand a bit outside.

The rep was great. He listened to us. He made suggestions that were great. They put the awning up and there's not been a problem. There were two guys and it was easy. It was up before I knew it. The installers were nice and polite too. We're very happy with it. It's on our deck and the deck gets so hot. I love the remote control, so easy. It's quiet, sturdy, and beautiful. I love the colors we picked too.

We like our SunSetter a lot. We use it quite a bit. We're happy that we did it. It didn't take long to get it up and it is quite nice. The sales rep was very informative about it and showed us how to use it. Plus, we came in and we won a prize of a barbecue grill. They had things that you could get if you ordered it this month. They have a great deal. You also have a choice of colors, fabric and manual or automatic.

The sales rep had an English accent, and he did a good job. Everything went well the installation too. The awning is in our back patio, and it has a motor and a remote control. We chose the blue and white stripes with some gray color, and it matches our house perfectly. We don't need the shade as much, but it takes away the glare and makes it a little cooler out there. It's a nice experience. All in all, we would recommend Sunsetter.

I went on the SunSetter website and found a local dealer. The rep had an appointment soon after I called him, and he came with a fabric book, so we were able to pick from there. He was very friendly and knowledgeable about what we would need specifically for our space. He had everything needed on that first day for us to make a decision about what we wanted. It was very easy, and it didn't feel like there was a lot of decision-making. The presentation was excellent and we got told honestly about how to pick between the different products. We got a large, custom-fit awning with performance fabrics, a white trimming and an aluminum hood. It's motorized and we got the lights as well.

I was wanting to enjoy my new deck, but it's on the southwest side of the house, so I get the afternoon deadest dead heat. I wasn't looking forward to that part, so my mom suggested that I look into getting an awning. I looked up awnings and SunSetter was a recommended brand. It was expensive, but they were having a sale. I looked at other stuff that were more expensive as well. For what I was getting, I got a good price and I would be able to use my deck in the heat.

I reached out to SunSetter and it was short and sweet. Within a couple of days, I had my SunSetter up. Two reps came out for the installation and they were telling me what I wanted to hear. They were really concerned about what they were doing and before they left, they had me get out in the yard and look up. They asked me what I thought about the awning and I told them it was what I needed. Then, they gave me things I could put in front of it if the sun was there but I haven't taken the time to put that up yet. I also had a lot of my friends who have asked how I got my awning up and I gave them SunSetter's number.

There was an address listed for the sales rep's company and we first thought we'd drive over there and pop in. We could not find that particular address, but when we used the phone number, he just came over. He answered all the questions we had about SunSetter awnings and shared the samples with us. His presentation was excellent. We got the big motorized awning that has the roll-down screen on the edge, which is a manual part of it and I don't like that it has to be manual. But I like the idea of the features. The installation went good, too. We had to have an electrician come afterwards because we needed an outlet closer up to where the awning was, but the installers did their job and it was pretty effortless on our part.

My order from Sunsetter is delayed by weeks and no one provides any information whatsoever. The franchisee is a rude person that talks over and does not listen, repeating over and over that she has emailed corporate, as if that is a solution. Deplorable service.

Working with SunSetter was an easy process. I contacted the local person who came out and gave us some information on it. We liked what we saw and decided to go ahead and have it installed. The installation went very well. No problems. The head of the construction group and two assistants came in, and within an hour and a half to two hours, they were in and out. And it was a roof mount, so I'd imagine it was a little bit more complicated than if it was not a roof mount.

It was too hot on our deck to sit out there. I did a SunSetter based on a recommendation and quality ratings. The rep that came seemed like someone I could trust and seemed pretty fair. The installers did a good job. I got a gray awning that is about 12' by 10' and I got a remote. So far, so good. We're pleased with the awning. We'll be putting it out when we're planning on having family and friends over and having some meals out on our deck.

The experience was a good one. But I wish SunSetter Awnings employed SunSetter employees to do SunSetter business. It was a bit confusing for me because I had to go through an intermediary to get everything done. It was a strange way of business plan that there was nobody from SunSetter taking care of business. It could have been streamlined if SunSetter itself sent SunSetter personnel out to give me the estimate, and tell me about it. But the guys who I dealt with were great.

It was super simple ordering and having the guys come out. The rep who came out was a super nice guy. He was very knowledgeable and professional. We chose a roof mounted automatic awning with the electric extension and auto retraction during a storm. Three guys showed up for the installation and they did a very quick and clean job.

The reps were very professional. We picked out what we wanted and the techs were very quick to come out and install it. They cleaned up after themselves. The awning is very protective from the sun and heat.

Updated on 07/18/2023: Following up: Yesterday I left a review regarding their bad control systems (remotes, wind sensors, motors). They immediately attach a nice "ooooh, we are sooooo sorry" note. I missed the call when it came, but in her message, Angela just reiterated that my replacement motor order was in process (6 weeks of cranking a 20' awning). She mentions nothing about the hours upon hours I have spent in the last three years trouble-shooting and repairing various control systems on my awning or that the Easy Shade was broken upon delivery (I returned it immediately). They charge thousands for this product. Then drain you a little at a time as their poorly designed gear fails (the warranty 'discounts' the part you need). THEN, you get to spend even MORE of your time fixing it (or paying someone to do so). This company owes me at least a thousand dollars in wages! DO NOT BUY THEIR JUNK!!!!

I inquired in the SunSetter website and got a phone call within an hour from the local rep, and I was impressed with that. He came and talked to us, and we didn't see any need to go anywhere else. When the awning came in after about five weeks, he called. He came over with his son, and they installed the awning in about three hours. They had to do some adaptation to the ends of the eaves. I was there all the time watching the local rep and he knew what he was doing. The automatic awning is excellent, and we have the wind sensor and the roll down sunscreen as well. The local rep was very good. Also, I've already sold three other ones for him just by virtue of the fact that I'm the president of our homeowner’s association, and people have seen the awning. They've bought at least two more from him, so I keep kidding him, "Hey, look, you gotta help me out here."

I’ve been seeing SunSetter over the years in the area and when I called, I was ready to purchase an awning. I was visited by an installer who took the order and then later came back and installed it. The installation was very quick and efficient, and the installer explained things. There was a missing hand crank, which they got to me late so, it was fine. It’s an automatic one but I wanted the backup of a hand crank to have available and it should have been there and it wasn't. They did what they needed to do. The awning gives a nice shade to the room that it's outside of and it also shades a table and chairs area so that we can now use the deck at mid-day, which we couldn't do before. The awning was expensive and I wasn’t offered as many reductions as I might have gotten if I'd been aggressive about the cost. But I'm satisfied with the work and I got some discounts and we're enjoying it.

We needed something because we have a bar and every time I entertain, the sun would burn the person that is serving the drinks. We had shade from the tree before but we had to bring that down and now, we don’t have a shade. We did a SunSetter and had a wonderful sales rep. She took the time to explain things to me. She also told me that I had to hire a carpenter to add another piece. I was afraid that my carpenter was gonna make a mistake because I’m in a historical landmark. She was on the phone with him, sent texts, and did a drawing. She is really nice.

The SunSetter Awnings dealer kept his word about when my awning would be ready and installed. And whenever he had a reason to call me, he did it. He always remembered to do it, was right on top. The installation took less than two hours. It went smoothly. The awning does exactly what I wanted. It makes my deck cooler so I can sit outside. Because it's getting to the point where it's too hot to sit outside. It's exactly what I wanted.

We're happy with the awning. It's been a good purchase. They were competitively priced and there are five different accessories of the awning as well. This awning is exactly what we wanted. We have the end shade that we can hang on it to block the sun in the evenings.

It's been a year or two ago that I inquired with SunSetter and just dropped it. They sent me more information through the mail and I thought I was gonna look into the matter and that was what I did. I had a great saleslady and she was so kind. Her husband was the one that installed the awning for me and he did a great job. I love it. I just rolled it up because it's getting ready to rain here and I don't want it out in the rain. The awning looks fine. Just by curiosity, it was out the other day and I looked up and rubbed the canvas and it felt pretty doggone tough. The canvas was very nice quality. I could leave it out in the rain and still be all right. But I wouldn't put it up until it dried. If you can use a SunSetter, get it.

Our SunSetter Awning has an electric motor. It's exactly what we wanted. We like it. We have a patio. It faces south and west so we get the sun during the day and we get the sun at night or in the evening just before it sets. That was the reason for having the awning. It overhangs the patio quite a bit to keep the sun off the patio. The only problem I had was the installers left all the packaging for me to dispose of. I would have thought they'd have taken all that away. The awning arrived on a truck and it came in a couple of long cardboard sleeves. They just cut the cardboard sleeves up and left them by the side of the garage for me to dispose of.

When we first reached out to SunSetter, our experience was good. But during installation, there was a defect, so my mom wasn't able to use it. We had to wait on a part to get delivered and we had to keep following up on it because they forgot to order it. The waiting took over a month and when it was delivered, we had to again follow up to schedule a time because they said they'd get back to us on the time, and they never got back to us. So I had to call several times to follow up on an appointment. Other than that, my mom likes the awning.

When I called SunSetter, they right away connected me with a local vendor. So I reached out to the local vendor. His name is Charlie and I didn't hear from him initially right away. It took him a couple of days to get back to me. I called the second time and he did get back to me. But every time I would call him, he wouldn't call me back, but he would say, “Text me. Don't call me.” I don't really care for that. I prefer phone calls. I'm not impressed with him at all. When I needed a copy of my bill because I couldn't find my copy, I had to go through the texting back and forth, but I would rather pick up the phone and call. But once I texted him, he was very responsive. So that's a little bit of a peeve of mine.

The sales rep was nice and the installation was good. I definitely can sit outside now and enjoy my back porch when I couldn't before, and the awning does keep our house cooler. But it was overpriced. When I think about it, it makes me sick. It was a lot more than I anticipated.

We got a 14 foot wide awning and it's motorized. We use it for shade. It was installed only a couple of weeks. It was still operating but it didn't close fully. My issue is with the installer who is a separate company. He didn't have anyone in the area so I had to wait a month for him to come and fix the awning. And I'm still not 100% satisfied. The installation company's phone number is out of Mississippi. They probably have different local people in different areas. It seemed to me that they weren't gonna just send somebody out if no one was around. I wasn't happy with that. They're installing thousands of awnings just in this area. The unit itself seems to be okay. But there are adjustments to it and the installers don't seem to be too familiar with it.

The rep was very pleasant. He answered questions without being pushy. The awning is what we wanted it to be. It's a great addition and been perfect ever since.

Ordered an awning. Decided to change fabric within a couple of days. Certainly before production. Charged full bore $700 for change. Wanted the change, so paid ransom. Installed and we’re not even offered the original fabric we paid for. Rip off! Good product. Poor service.

The rep from SunSetter was very competent. The awning’s very nice. We have the wind sensor on it. That's the one thing that I hesitate with sometimes because it is very wind-sensitive. It does not stay out as what we thought. It's probably for good reason but at the same time, that sometimes is a little bit more frustrating. Also, they didn't put the awning in where we had designed it to go. It didn't line up with the sketch.

The customer service rep did a great job. He was very informative, communicated very well and delivered everything he promised us. It was a good experience with SunSetter.

We put a SunSetter awning on my mother's old home. Then when we moved her here, we put one on her new home, and we put one on ours, too. The sales rep was a nice guy, and the crew that put it on was very good, too. They were very quick. We only used the awning a few times but it's worked. It did what it was supposed to do, and we were happy with it. The only thing we're waiting for is backorder on the lighting. They called me today, and they’ve been checking weekly on the part. They were gonna try to let me know if they can get any word on when they can get the part.

I had the platinum motorized awning installed over 20 YEARS ago and it is still performing flawlessly! I live in Texas and use it nearly every day. As the sun rolls around and begins to shine in, I hit the button, shade rolls out the desired length and I swear, it immediately feels like the temp near the window drops 10 degrees! Best decision (outside of marrying my husband of course) I have ever made!

On May 28, 2023 I had a Sunsetter Awning professionally installed and paid for on the spot. Unfortunately the manual closure was not included and they assured me one would be shipped. It has now been over 6 weeks and the item is still in Texas. Even though my Sunsetter is electric with a wind sensor to close automatically in high wind gusts if there's a power outage that no longer works. The manual closing device would allow me to close the Sunsetter without electricity. Now I'm afraid to use my Sunsetter if storms are a possibility which is almost every day. I'm sure if the awning was damaged due to wind it would be on me. My advice to you would be to check that everything is included before the Sunsetter being installed or paying in full. Although I was told by a representative at Shade One Awning they would've taken it back if I hadn't paid. I should add that it works great when I can use it.

The awning has a shade that you can manually lower at the end. But the problem for us is that it's only available on the right-hand side. We were not told about that. The contractor measured and knew exactly where the awning was going. They told me that it was a top-of-the-line awning and that if I wanted the privacy screen to be able to drop down, I could get that motorized. But I said that was fine. But the problem is that it's in the furthest corner away from where my hot tub sits. So I can't walk around my hot tub to access the crank for it. The angle is wrong for the little hook that comes with it. So we wasted money on it. I was looking at getting a second awning. But now we are not going to go that route because we didn't get the discount. The sales guy wasn't great. He actually ended up installing it and the installation wasn't very good. So it's disappointing.

The only complaint we would have would be sometimes, when we extend the awning, it would start to, but it would abruptly stop and start retracting without us even pressing anything. It was the day it was installed, because we tried it a couple of times, and it would go out and come back in. It does it mostly with the remote. If we use the app, it's not as bad, but it still does it.

We have had a horrible experience with Sunsetter Awning. The salesperson did a good job of explaining the product. We decided to buy two awning. We purchased it in March 2023 and was told we would have them installed by Memorial Day. That’s when the lies started. We had big Memorial Day plans and was looking forward to utilizing our deck. Memorial Day came and went and no Awning. We called, emailed and text SunSetter with no response. Finally around the end of June one of the Awning was located and was delivered and installed. We asked the installer about our other Awning. He had no clue!

I knew SunSetter Awnings was a good quality shade. It's working well. The only thing is the communication. I tried to call a couple of times to let them know that I was at an appointment. And they had left me a message that they were able to come early. I tried to get them and I couldn't get ahold of anybody to tell them that I wasn't there yet. They went to my neighbor, which I didn't appreciate. I wanted the installer to wait for me. It was a matter of minutes. Also, the installers forgot to install the lights, but they came back to do it.

Just had my new Sunsetter Platinum Series 16 foot awning installed at a cost of $6300 and I couldn’t be more disappointed in the quality and workmanship. The semi-cassette housing is bent, the valance is not what I ordered. I ordered the wave style and it came with a straight valance. The material on the valance is so wrinkled it does not lay straight, not at all like the pictures on their website. The material on the awning itself is tight on one side and sagging on the other side. Just wish I would have known how poor their quality is, I would have gone with another company.

I called the SunSetter Awnings guy. He was great. The awning came with motor installation. We had to pay the installer extra, but it was all done and I never had to worry one second about it. It was a lot cheaper price than doing the permanent cover, too. The installers cleaned up after themselves and hauled off the boxes, and everything was great. All we had when they were done was the awning that worked. The installer gave me his personal card and said if I ever had any trouble, to call him. He said, “If something goes wrong, call me. I want to know. We want to keep people happy. Here's my number. If you want to put it on one of your rental properties, call me.” He was a very impressive guy. I liked him a great deal. He did exactly what he said he would do when he said he would do it. And that means a lot to me.

SunSetter Awnings did a beautiful job. And they were very nice. Because I live up on a hill, we get a bit of wind. One of the installers asked if would I like to have a wind sensor put on that. I didn't know they had such a thing, because we have an RV and we have a wind sensor on it. I said, “Yes.” And he said, “I have one in the truck.” And they installed it. Go with SunSetter.

SunSetter Awnings' reps were very friendly, professional, responded quickly to my initial call, and came to see me. The whole process went smooth and quickly. The installation person was the same person who came to meet with me when I indicated that I wanted to look into them. He came when we said he was supposed to. The installation was quick. I'm very happy with it.

Everything went well. The installer came out and installed everything, and it was good. There were a couple of things they needed to come back for, which they did. And it has been fine ever since. The awning made a big difference on our deck. Purchase one.

Our safari with SunSetter awnings started on 4 April 2022, with two mechanized awnings; one 4' X 7' and one 13' X 18'. They arrived about two months later and the 18' was dropped from the delivery truck and bent. Installers said it wasn't bent. However, when operating, it was obvious the big tube was bent. I contacted the retailer and got into the biggest denial storm one can imagine. I contacted the company, sought resolution and got it. A new tube was installed and everything worked fine.

The rep was very helpful and explained everything from top to bottom. The awning was installed within two weeks, which was quick, and the quality is very good. SunSetter had different incentives. We ended up getting a free retractor when the wind blows up, which was an extra that they threw in.

Everyone was cordial and I appreciated them. The installers did a great job. They laid their stuff out and cleaned up afterwards. They touched up the frame of the awning with paint and gave us instructions on how to use the remote and which screws we had to adjust if we had to pivot it up. We like how the awning looks. But based on the way that the sun goes down at the back of our house, I thought we would get a little bit more shade than what we are getting.

The installers were very courteous and conscientious and they did a really good job. The awning they installed is 18 feet wide and 10 feet extended. It's striped and it's automatic. We like it a lot.

The rep was very thorough in explaining what the awning did. The techs came to install it right away and it works great. They completed the installation in less than two hours. We're very happy with the retractable awning. If you're looking for an awning, then you ought to consider the SunSetter.

Working with the rep was very positive and the timeline for installation was very good. It took six weeks which was very doable for us. The quality is great and the awning is working really well. If you need an awning, SunSetter is a good one to go with.

I needed something here for our new house and used SunSetter. I had them before. Everything went fine with the installation. The awning keeps the sun out. SunSetter is very good.

I had always wanted an awning and in the last house I lived in, one couldn't be installed because of the height involved. This house that I just moved to had the perfect height for it, so I was excited. I had SunSetter come and assess in my former home and I liked their overall manner and honesty so I went with them when I did it out here. The installers were fabulous. They were bright and capable, and spoke English. It was excellent. The awning is motorized and has lights on it. I’m very happy with it. I would recommend SunSetter. They did a good job when they came to assess in the beginning. They were prompt and efficient. Everything about it was good.

The SunSetter awning is not as good as I thought it would be. I'm not happy at all because I barely use it. The only time I can use it is when the sun is directly over and it's not over very long because it's in the back of my house and that's when the sun sets and it comes in the side. Also, I'm not happy with the price. It's false advertising. I wasn't happy with the salesman because he kept saying that I was lying when I said it was 1,700. It says that right on TV you can get them as low as 1,700. He said they don't have anything like that. But I'm wondering if he overcharged me. 4,400 is a lot of money just for that. He said if I don’t make up my mind, he couldn’t give me the same deal. I don't like to be pressured like that either. I didn't like him at all. But the guy that installed the awning was a nice guy and did a good job.

The sales rep was very helpful and the timeline was pretty much what they expected. Also, the installers did a great job.

I contacted SunSetter and they sent somebody out in two days. They gave me a price to replace the awning that I had. It was a price that was affordable for me, so I went with it. They gave me a delivery time that it could be done and they did everything they said. It was perfect. The guys who came out for the installation were good and knew what they were talking about.

The local SunSetter representative came and did the installation. They cleaned up after themselves and showed me how to use the remote. I had two awnings put up and they're perfect.

Our backyard in the afternoon gets really hot. We thought the SunSetter would cover our whole backyard, but it doesn't. When we roll it down in the afternoon, there's still sun in the backyard. The sun seems like it comes right underneath, and we still get sun on the concrete. My wife said it was a waste of my money. But we had a great experience with the team while purchasing it. The installation team showed us how it would work. But my wife said they didn't let us know about the way the direction of the sun. They just told her there would be shade.

SunSetter Awnings' rep showed us what options were available and the fabric. It was a great experience. Our awning is perfect. We like it a lot. We have lights and the extended apron.

SunSetter Awnings answered some questions, submitted what we wanted, and directed us to an installer. Ours is the largest awning. It has the motion detection and the color is mushroom. It matches our home well. The other option that was offered to me was the bronze trim, which is an extra in some installers. But it was available and we got it. And it makes a big difference. The installers kept in touch with me about when they were coming. And when they got here, they were pleasurable gentlemen. They did what they needed to do, and in a very timely manner. They were neat. And the installation was flawless. They did instructional and made sure everything worked properly, asked if we had any questions. The installers had trouble getting matching flashing, but they accomplished that. It was a very nice experience. The awning is expensive but worth it.

I wanted something automatic, push a button and go in and out. SunSetter was more reputable so I chose their awning. Purchasing it went pretty smoothly. It was a good experience. My awning is beige and it's 16 by 13. A contractor was hired for the installation and he was awesome. He set that thing up in less than an hour. He cleaned up too. He had to come back later and install the LED lights. That was cool. The lights are on the arms when the awning folds in and out. The light is bright and it's like daylight back there on the porch. I can enjoy it longer especially in the wintertime because that's when I'm down there the most. I can stay out there when it gets hot a little longer as well. Get a SunSetter. I love mine.

The sales rep of SunSetter had samples and we took them outside. We undid them from his binder and we held them up to the house and they were good. I liked that the awning was attached to the roof. It has an automatic remote control. We just push a button and it comes down. We also like the vertical shade that comes down from the awning. The installation was very good. He took the time to show us, and then we got to operate the controls ourselves. He watched as we tried it out. Our kitchen is attached to the deck that the awning is on, and it's making our kitchen cooler, also.

I like their price. The sales rep was really good. He was excellent. Gave us all the information that we had looked into. Our contractor installed it, but then we were having problems with the motor. So we had some install guys come by to look at it, and they were awesome. We're very well pleased with the quality of the awning as well.

I had to follow up with them for install dates after they have received the awning on hand. They didn't call me. But that would be more of the install people than SunSetter specifically. When they did the installation, they showed up on time. They pretty much asked me where I wanted it to make sure it was proper with the specifications that it was ordered. They proceeded to then try to mount the awning and drill holes in my house and realized that they weren't going to hit the studs. So they had to move the location, and then left holes in my house. But the guys were nice and polite.

I had an awning for about 20 years and it finally gave in. I got a new one from SunSetter and everything was fine. I gave them a phone call to the phone number that was on the internet and they got me somebody in the area that was a dealer, then they made an appointment and came out to see me and everything went from there. The only thing is it showed on the internet all these things like a gas grill and the lights and stuff that were included for free, but when I got mine, I didn't get anything like that and I couldn't figure out why. So, I called them and they said because it was a dealer and not the direct business. I spent over $5,000 and it was $830 for installation and labor, which I didn't mind. Then, I see again on the internet about all this free stuff that you can get if you just call. I thought, "Well, I called, but I didn't get anything like that."

SunSetter Awnings went above and beyond what they had to do. They had a little problem with my electrical outlet that was dead there. And they searched and found out what the problem was and fixed that for me. I'm 80 years old, I was a little cloudy on the instructions, and they went over them until I understood them. They were good guys. And in the whole installation, they found that my sump pump was not working correctly and they told me about that. Experience was great. Go to these people that I used.

With what's been happening with my build in the past two years, SunSetter is the only ones that have come through with doing exactly what they told me they were gonna do, and I am enjoying it immensely. Everything went smoothly with the gentleman who came out and gave me the information. He did the measurements. He gave me all the information that I needed to know. Overall, the SunSetter team was very informative. We seem to have gotten along really fine. The installation went smoothly. They came in, put the awning up, gave me the information, and told me how to maintain it. It went like clockwork. I use the awning down all the time. I got a 12x12 new deck that was put in that needed cover. Everything else is under cover. I use it for entertaining. I used to sit out in the afternoon, having a drink with friends, and that's how I use it. I would tell others to go with SunSetter because it's worth the money.

I had a horrible experience with SunSetter. They sent me to Suncraft, who, with their installer The Awning Boys, are not doing their work. The awning doesn't work the way I paid for it and what's most frustrating is I can't deal with anybody. The salesperson was terrific but the second the sale was made, she disappeared on me and won't communicate with me. One of my prerequisites was I had to be able to operate this device on my mobile phone. She said they have this wonderful system called Somfy and I paid $250 for it but they never got it set up. There are problems with it and no one seems to know anything about how to get it working.

The rep from SunSetter was very pleasant and prompt. We had to wait to get approval because we had to submit to a certain process with our HOA. Once we got that, he had to order it. There was a little bit of a waiting period for him and then, he came. His workmen were very prompt in terms of when they said they would show up. They weren't there that long and their work was done neatly.

We wanted more shade on our deck so we got an awning from SunSetter. We liked the name and the quality. The sales rep was good. The people that came and installed the awning was quick. The only thing is we got one balance that was wrong, but they're fixing that. We ordered additional parts, too. I ordered the metal awning, the metal cover and side panels. So, they're gonna come all at once and do it.

We're good with SunSetter other than they keep sending us emails, offering us discounts. We can get a free grill if we do it. But we've already got a SunSetter and we didn't get anything free. We spent almost $5,000. It's an expensive and pretty product. We get lots of compliments on it. But you see this white cord hanging. It has to be seen from where the plug is. It's on the same side, but it's way up there. I would think that there'd be a way of hiding that. Also, the plug takes up so much room that we can't use the other outlet without using an extension cord to put in it.

SunSetter's rep, Mike, was excellent and he didn't waste time. He laid out all the things I needed to know and answered all my questions. When I called for different things before they even put my awning in, the person who answered the phone was excellent as well. Then, two guys came out for the installation and they installed it when they said they would. They were very nice and very professional. They did exactly what they were supposed to do and there was no chit-chat or messing around. They were really good and they cleaned up after themselves. I've also loved the awning ever since. It's electric and has a blue-grayish stripe of color. It looks beautiful. In fact, we had company last week and they were completely taken aback because it has lights and we also have a fire pit. We were out there at night and it was great.

We originally ordered a retractable SunSetter awning back in March and we were told that it could be four weeks or so before the awning came in and before the installers could come out and install it. So we had a time line, but the time line came and went with no awning. When we called, they said the manufacturer was moving from Massachusetts to Texas, so they were experiencing a delay. We waited a couple of weeks, then we called the provider back and they said our awning arrived, but one of the arms was bent, so they were going to reorder

SunSetter said what they were gonna do and they did what they said. The installation was very smooth and easy. They were in and out within an hour. We have the awning open every day when the sun's out. It keeps the kitchen cool. It's a good product.

I was very pleased with SunSetter. The team that came out was excellent. They jumped in there and had the awning put up within an hour. However, I didn't like that it came with an 18-foot cord and they had to run it up to the top of my overhang then run it down 'cause there was already an electrical outlet there. Also, it took quite a while. I thought it was gonna be four to five weeks before they came but it was ten. The guy did not call me. I called him because I paid half of it down, where I had to pay the other half when they installed, which was what we did. Apparently, he had to come in the next day. He said that there was slow shipping.

The installers weren't here more than an hour and a half so they made it easy. So many times, when you get something in your house, it becomes a pain. To get it installed, and then something's wrong and they need to come back. But that was not the case. This was a perfect installation. We love our SunSetter awning. Everything seems to be in good working order at this point and I didn't even know how much we needed it. This awning gives us almost an additional room on our house. That's how nice it is.

The rep from SunSetter came out to the house and showed us samples, and the installers who came were good. I sat and watched them all the time, and I'm satisfied with the awning. It's good so far. However, I'm dissatisfied with the $700 price. It's not worth that much money. Four years ago, I could buy that for half that. Also, in my area, the average wind is about eight miles an hour and we get gusty stuff. The awning sticks out 13 feet, and I've thought about putting a support by the pool here and it would come in and out. As I put the awning out, I would just clip it in the groove and that would help it from jerking if the wind blew. Because even though they have the monitor on there, if you get a big gust, by the time the monitor says too much wind, it could rip the awning right off the house.

SunSetter Awnings gave me an appointment. They told me when they would be here with us. They came out and put the awning up. They were very nice and we were happy. Anybody that comes to the house, we always show the awning to them.

So far, so good. The awning works. However, the delivery was very poor. They came out with the incentives after I ordered my SunSetter but the local distributor would not apply those, so I didn't get any.

Working with the rep was a positive experience. The installers were here when they said they were gonna be and they did a nice job installing the awning. I like the shade it provides. My SunSetter works for me.

The gentleman that came out seemed very knowledgeable. He measured, answered my questions, and that's why I went with SunSetter. They were good with the installation, but there were two small holes in the fabric of the awning cover. They said the fabric would just be tossed anyway and I could use the awning. Meanwhile, they submitted a request for a replacement cover. They have no control over when I get the replacement though. I called last week and Ariel at SunSetter called the manufacturer again and they said that it was being shipped, but I still haven't received it.

I dealt with the owner of the branch that did the installation of my SunSetter awning and when he came out, he gave me a quote. He also brought a book of all the choices for the materials and there were samples, so you could feel them. He explained the differences between different types of materials, and their pros and cons. We agreed to move forward, then I got a call from a woman from the office who scheduled the appointment for the installation. After that, the installers showed up as scheduled and the work was completed. They came when I wasn't available, which was fine with me. But by the time I got home, everything was installed and cleaned up. There were no issues and so far, the awning is good. It's motorized, so you press the button on the remote and it opens and closes. I was very happy with my experience and I would recommend SunSetter.

The rep was very thorough and he completely explained everything to us. We got a 16-foot beige awning. The installation went fine until they were completely done when my wife noticed that it wasn't the right awning. The installers left the one we got and said they would order the right one. We've been using this one and when it's rolled up, you can see the roll. But we had purchased the semi-cassette cover with our awning.

I got online and put in my name and email address, and then I was contacted by Archer, a guy in Ohio from the SunSetter distributor. Then they sent a fellow out, and I sat down and talked with him, and ended up purchasing an awning. He was very nice and he seemed knowledgeable enough. The only complaint I had was that after I purchased it and I gave him half down, it took about eight weeks before it was installed.

It was very good with SunSetter when we reached out to them and the man that put it in was excellent. The whole thing was seamless and from the time that I called to the time that he came, it was very quick. I would recommend him to anybody.

Everything was positive with SunSetter. The guys who came in for installation were real professional and did a good job. They were quick and they cleaned up. We had an issue with the motor where the awning was going in and out when it was new. They got a new one and put it back up. Everything was fine. If you can afford a SunSetter awning, buy one.

Purchasing the SunSetter awning from the dealer was a very positive experience. The fellow came out and went through the options and the different fabrics. He was very polite and kind. During the installation, the main fellow, Jim, and his coworker arrived a little bit early. My husband was here and showed them where everything was going and got the garage open so they could get to the awning. They were super polite, great to work with, very informative and showed us all the things that we needed to do or be aware of. They have an annual cleaning service that they provide which I was super grateful to hear about, so I told them to put me on their call list. They make sure that there's no mold and mildew and my impression was there's a protective type cleaner on it and it helps the fabric last longer. They check on the mechanics of it and make sure everything looks like it's working well.

They were good at listening to what I needed and it was a quick process. I went with a motorized awning and it matches well with the house. It turned a normal pool area where there's no shade to somewhere we can hang out and people are comfortable.

I purchased a very expensive umbrella, and then it wasn't gonna work, and I thought, “Rather than spend that much for it, I'm gonna look into getting one of those awnings." All my neighbors here have SunSetter, and that's what I ended up with. The SunSetter team was really awesome. I was totally pleased. There are not many purchases that I make that I'm super happy with, but this is one of them that I have been. They had sent a salesman out because I had no idea what these things ran. I didn't know if it was gonna cost me $2,000 or $5,000. So, they sent a person out here, and it was more money than I had wanted to spend. Then he said, “Well, we have one in stock.” It wasn't the style and size I wanted. I initially said yes. Then when the kid left, I called the company and I got the owner. I said, “I don't wanna get something that I'm not gonna be completely happy with.”

The Sunsetter Awning has awesome quality. Not cheap, but that's okay. You get what you pay for. They also put it in when they said it was gonna be put in.

The salesperson from SunSetter who came out seemed knowledgeable. He was a good person and that was one of the reasons why we went with them. Their price was good, too. The installation went well but they didn't put the awning exactly where I wanted them to, so I may have them come out and move it a little bit. Other than that, the awning provides shade and it's doing what I wanted it to do. But I was expecting something a little more attractive when they were rolled up. SunSetter should have versions that are more expensive, but would look better. They're called a cassette where it rolls up and hides the whole thing better. But it was my fault because I just assumed that what I ordered was a cassette type and I never really asked for a picture of what it was going to look like when it was installed. And SunSetter didn't offer various types. But I'm still happy with them.

I heard that Sunsetter was a good company, and they proved to be a good company. The rep was a very nice man. He came out and showed us everything that we needed to look at. He showed us colors and gave us his opinion on some of the different things that we didn't need that we thought we needed. He steered us away from getting too much on it that we wouldn't use. The installation was great. They came in, told us what they were gonna do, and within two and a half hours at the most, they had everything done and were explaining the remote to me. We thought they were ridiculous saying that it would lower the temperature by 10 to 20 degrees when you put the awning out, but it actually does lower the temperature quite a bit.

The crew that came to install did a good job. They came in and did what they needed to do. They were thorough. We got the one with the lights, the remote, and the wind sensor. However, I don't know what wind speed would trigger it. I've had it half open and I'd see the flags and the trees blowing but it was not closing.

We were gonna get an awning up in New York, but my house wasn't configured right, then we moved to North Carolina. We have a nice large patio, and we needed something to cover it. To build a screen room was a lot more expensive, so we decided to go with an awning. The SunSetter team was fantastic. They suggested a different way to the way I wanted it mounted, and it looks much better than I visualized. They have a lot of experience. They knew exactly how to mount it and they had it centered just right. I'm very meticulous and these guys said, "Don't worry, we're very meticulous too." It was perfect. About a week later, they passed by, knocked on the door and said, "We're in the neighborhood. We just wanna make sure everything's adjusted right." They came back here and made a couple of adjustments without me even calling them. They were very good.

Our Sunsetter Awning was installed in 2019 in a home in Northeastern Pennsylvania. The SECOND motor needs to be replaced at a cost of approximately $600 w/o installation. At best, we open the awning 20 times a summer. We've just been told that we should have covered the motor to protect it from the weather (first time we heard this recommendation). Very unhappy with Sunsetter.

When the rep came to the house, he showed all the models and warranties. The installers did a good job. I asked him about getting the LED light and he said that I was supposed to receive something in the mail about the discounts. But I haven't received anything.

The awning that we got is 11-feet off the ground, and it goes up 14-feet wide, and 11-feet deep. It is remote controlled and we got lights on it. We love it. The installation guys were very friendly and professional. They did a really nice job. They cleaned up after themselves. The salesman was also the installer. So we had a really good relationship with him. The awning has excellent quality. We use it to block the sun, and it gives us some more shade in that one part of the house. We have a dock with a nice view of the lake. So it gives us the ability to sit out there when the sun is really, really hot.

The sales representative, Brian, was good. The installer called and asked if he could bring his eight-year old son with him. He came and did a great job installing the awning. It works great. It's got a remote control. It looks good and it's what we expected.

Overall, I was not happy. The awning they installed at my house has a very short cord. They had to bring another guy to have an extension cord and put it outside. They told me SunSetter doesn't provide longer cords, which for the outdoor is a little bit cumbersome because not everywhere in the house you have an outdoor outlet. They connected a few parts of the cords, taped it and installed it like that. I told the guy who installed it that it was not acceptable to me and he had to fix it. I contacted the guy who I bought the awning from. They were his team. I said, "I don't accept it. It has to be changed. It's a very dangerous thing that they put in there." Finally, he sent another person yesterday and fixed that problem.

My sales experience with Sunsetter was excellent. The installers were very clean and efficient. We got everything that was offered including the wind sensor, the side screen, the front screen, the remote, the lights and the extended care. I would have gotten the cassette, but I was unaware that it was available. That was the only disappointment in it.

My experience with SunSetter was a little rocky in the middle. When I met with the agent, he was great, very kind, pleasant, and full of knowledge and information. I picked my awning, made the order, and paid the first part of it. Then, we had some issues. For whatever reason, it took a long time to get the product. He originally told me it would be maybe five to six weeks after I purchased it and I ended up calling six weeks after I purchased it to see when could I expect them to set it up.

SunSetter's team was just great. The person that sold it to us was from the area and he was honest and down to earth. Also, the installers were terrific. They were willing to answer questions and explained how to do it and how to work the system. We even had a question about four weeks after and called them and he called back. We did have one little problem, though. When I first contacted SunSetter, I got a salesperson from Crestview Florida. We didn't hear anything for a while so I had to call back and I finally got in touch with the salesperson out of Foley. He didn't know we called the person in Crestview. There was a lack of communication between the initial call and the salesperson that works out of Foley.

When the rep came, my husband had kind of said we would get it and I was surprised at the price. It was a lot more expensive than I thought it was going to be. It was awfully expensive. But if I get several years out of it and enjoy it, it's worth it. Also, I thought SunSetter would install the awning and I was expecting somebody who work for them but they do contractors. I was very happy with the end result, though. We don't have as many electrical outlets as the new homes do so to get to the one electrical outlet, the guy was supposed to put the wiring in a conduit and he didn't. The wire was very ugly and stretched all over the bricks to get to this plug. But they fixed it for me. It's not invisible but I'm quite happy with it.

We love the SunSetter Awning. There was an old one. They replaced it and put a new one. They were quick.

I had a bad experience with SunSetter many years ago on a mooring cover for my boat. And then they were very helpful then and resolved it. I got an awning recently and the company did a nice job with the installation. So far, the awning is of good quality. I have issues with the installation company that I'm working on. There's an issue with the wind sensor. A gust of wind came up that wasn't really strong and it went wild. It fluctuated at least three feet up and down before it started coming in. The installation company didn't know what to do. The tech said, “We have to buy an aftermarket wind sensor. And we'll see somehow if we can mount it.” I said, “All right. This doesn't sound right, but do what you gotta do.”

Although my SunSetter awning is brand new, it's making some clicking noises. My husband's gonna call the people who installed it and ask them to fix it. Other than that, it's great and I'm happy with it. The awning has changed our outdoor experience. Being in South Florida, if you don't already have a built-in cover in your backyard, it's something that you have to have. It's become a little outdoor room that's groovy. The awning is worth it.

The price of SunSetter was fair with others. They also gave us quite a variety of fabrics to choose from. They also explained how it would work, how it folds out and back in. We're happy with the quality of the awning. We got LED lighting with it too. It works by remote control and that works well. The installation took less than a day. It was very easy. We didn't have to wait a long time for it to be installed. The awning is everything we wanted.

The sales rep was a nice guy. The installation went off without a hitch. The one guy wasn't supposed to be there, but he showed up and he put the wind sensor on and explained everything. Everything went great. The day the awning was put in, I had it open and my wife wasn't home. She said, “How do we know the wind sensor works?” As she said that, a wind gust came, and it closed. So far, so good. I like it. It's doing a great job. It looks great. It adds a little panache to the front of the house. I wish it was cheaper, but that is what it is. SunSetter are good people to work with.

The rep was very personable and she helped us decide what we wanted. She had a great personality and she was very friendly. The techs showed up exactly when they said they were going to. They were very professional about what they were doing. They also had the electrician come at the same time they were there to put in the electrical outlet. They took the time to show us how it operates. Don't go anywhere else, go with SunSetter. Everything went very smoothly when we worked with them.

I didn't really care for SunSetter's sales methodology and I think I overpaid by a couple thousand dollars. When the young man came to my house and measured, we talked through things. He may have been new but it was a ridiculously high price point and I didn't really understand all of the words. In the end, I went ahead and accepted their offer. But if I would have had more information, I would have gotten a different size of the awning and I would have gotten the drop-down screen that goes in the front. Because I went out and bought a canopy thing, like a camper RV sliding thing, to Velcro to the front bar so that you don't get blinded with the sun that comes underneath the awning.

We had a SunSetter awning installed in an area of 14 feet on our back porch and it was perfect for that section. It breaks the morning sunlight coming up and gives us a cooler time. The installation team had it up in no time and they were friendly. The guys were very polite and they routed some wiring, which really helped me a great deal. And the electrician just came along and fixed it. So far, the awning has been working great. It's motorized and has a little wand extension for a little curtain at the end. So, it'll come down about 2 feet, but it goes out about 12 feet. I had to learn a little bit about the remote because you have to have it in the right zone. But we're using it right now, this morning up until noon, and we're very pleased with it. I'd be glad to recommend SunSetter to anybody who has questions.

Sunsetter was perfect. They did what they said they were gonna do. Two guys came out, and three hours later, they were done with the install. The awning is easy to operate, and I'm loving it. I'm under it right now. Originally, I thought I might have skimped on it, but now that I've got it in, I think it's the right size.

Our awnings are doing what we expected of them. SunSetter worked with us. The representative came out to explain the product to us and took a look at our home. We were looking for two awnings, one on our patio and one on an elevated deck. He helped us understand the various products that were offered. The installation was also very good. The two installers came out. They had had done some work previously in other locations. They were able to answer our questions. Then a couple of days after sunny day, we let the awning out, and realized that the profile wasn't exactly the best to give us the best shade. We gave the installer a call, and they came right out and made an adjustment. It’s worked fine since.

SunSetter's rep, Dennis, was good and when I received my awning, I was impressed with the packaging. I was worried that it was going to be in a cardboard box but they put it in a round tube and that was excellent. Other than that, I ordered my awning in February and I just received it yesterday. Initially, they made one for me and allegedly, they sent it to our installer who said that he never received it. Then it took weeks of tracing before SunSetter finally gave up and made another awning. At least, that was the story that I got. I'm not sure exactly who to blame but life is too short to get that upset about things. After all this time, I went ahead and decided to have them direct ship the replacement to me and I'm going to do the install myself. But at the time, it was easier to have somebody else do the install because I was going to be out of town.

The rep explained everything and the installers were really quick. The awning works so they must have done a good job. But the cost was awfully high. It went up $2,200 from when I could have bought it two years earlier.

SunSetter was awesome. I am very pleased. I had a patio built. So, I wanted an awning so you're not sitting in full sun. SunSetter's price was better and the salesperson was a little more well-mannered than the other people. The installers were very professional. They walked me through, showed me how to use the awning, and were very patient.

An awning was a much more cost-effective option for us than a patio with our new home. There were a couple of companies and SunSetter seemed to have the best warranty and reviews. Customer service was great. They were supposed to get back to us a little bit sooner than they did, but that was okay. Our issue is really on the installation piece. There was a fair amount of cracked siding when the crew installed the piece of equipment. One guy came back and caulked the cracked siding. He’s supposed to come and repaint it. Cosmetically, there are still large areas of cracked siding on the side. Other than that, the awning is fantastic and we love it. We've recommended SunSetter to a couple of friends. If we decide to move from the home, the awning is something that we can take with us.

I have a new house in the desert that I needed some protection on a window. I have a lot of friends and family that have SunSetter that have liked them. I reached out to three different companies. SunSetter was the only ones that got back to me, and they were incredibly great when it came to the sales side, the installation side and the quality side. So, they were Johnny-on-the-spot and did a good job. I got a roller shade 12-foot awning. With the wind, it will automatically close, and it can open up to 12 feet out and 12 feet wide. The installers did a great job. They were very much in touch and let me know what was going on. So, I really appreciated that, especially because it's a house I'm not at very often.

The sales rep was pleasant and not pushy. He explained the pros of going with SunSetter. Once they got the awning installed, they showed me how to operate it with a remote control and how it would retract itself if a high wind came along. We've seen it do that on a number of occasions.

My deck is full of the sun from 2 o'clock to about 8 o'clock at night. With me being almost 75, I couldn't sit out there. I'm in an over-55 community and some of my neighbors have SunSetter. The one that came out and helped me pick out stuff and sold the awning to me was wonderful. I have an 18-foot awning and the color is saddle. There are just four or five in here that we're allowed to get.

I had a good experience with the installers. They put a wind sensor on my awning. I had an alignment issue with one of the arms and I called my installer. He said he'd be here this week.

Their team was very nice. They came when they said they were gonna come and did a great job. The tech put concrete around poles because he didn't want to put the awning on my metal roof. He came back two weeks later with another guy and put it up within three hours. The awning has a remote with it and I love it. Go with SunSetter. You will be happy with them.

The sales rep was very nice. But we bought our SunSetter with the $200 discount and before we got delivery, they were giving out a $700 discount. I was taken aback. I asked about it and they said they couldn't do anything. I felt like the 700 should have been honored. Other than that, the installation went great. Two guys came - the salesman and a helper. They were very polite. They had to come in the house to figure out where the beams were and they were excellent. We've encouraged people to check out SunSetter.

The sun sets directly on my garage where I spend my evenings and afternoons. I like the SunSetter brand, the service quality, and the warranty on their work. I read the reviews. I got a 10 foot wide by 15 foot long awning. It's the machine one. The installers said they would be here at 8 o'clock in the morning. Three guys showed up at that time and they were done within two hours. I got the roof mount install kit so there was already a roof lip there. They just had to put two brackets on the roof and make sure it was level and adjust the pitch.

The sales rep was a very amenable, professional, and likable guy. Installation-wise, there was a snafu because we ordered two of different sizes and the second awning that came in was not the correct awning. We had to send it back and that created a delay of an additional three weeks. But the installation went very well. The first awning went in very quickly and when he brought in the second one, he and his partner got it in fine. Also, they took the time to show us and explain things. He's a local distributor and I'm very confident that if I pick up the phone and have a problem he'd be here.

The gentleman who came out and his kindness in showing us how it goes made me go ahead and purchase an awning with SunSetter. The installers were even better. They were very professional and did a great job. It took all day, but I had no complaints. I love the awning. We sit on the back in the evening and it stops the leaves from falling in our food. The whole experience took longer than expected, but everything went pretty well.

I recently bought SunSetter awnings with the wind sensor and the electric opener. It's a little pricey, but you get what you pay for.

We got an upgrade compared to the one we had before from SunSetter because the model has changed. It’s the same size but this awning has under carriage LED lights and wind control in case you're not home and the wind picks up. The wind sensor brings it back automatically. In the day time, whenever you have direct sunlight for long periods of time, it gets extremely warm and towards the evening, the way it's facing. The awning makes it more comfortable that you could use it for longer seasons. The cost is a large difference from the last but everything has gone up in cost so that was probably understandable. SunSetter is a good product and I didn't have any problems up at the other residence, which was why we went back to them. I talked to the installers for about two minutes before they started and they explained how they were gonna do the installation. It was done in two and a half hours. They were fast.

I've always wanted an awning. SunSetter looked like they would do the trick of what I needed. I liked the shade. I chose the size I needed. The sales rep was really good at first. But he did say that he would call me back when it was ready. I haven't had any more interaction with him at all. I was a little bit disappointed that he said he was gonna email me but in the end, it wasn't him that did it. He was gonna tell me a few things more about cleaning the awning. He mentioned how I could clean it with something. When he left, I felt I was gonna have more communication with him about the certain thing.

The SunSetter salesman was great. The customer service was great. Installers were awesome. Overall, everybody was good. We got an automatic awning and it's great. We use it every day.

The guy who came and gave me the estimate, Tim, was great and very informative. Also, the installers installed the awning well but the way they went about it, they cut my internet and lied about it. I wasn't too happy about that. They offered to reimburse me for when the cable guy had to come later in the week and fix it for me.

SunSetter Awnings did a great job. Everything went fantastic. The salesman was great. And the installation people were fantastic. Super friendly. The awning is high quality. We opted for the SunSetter fabric and the cassette. We're happy with the performance. It has been holding up well.

Shade started malfunctioning 2 weeks after installation. Texted salesman Bob, who read each text, only responded, he will call service. Now today, 5/23/23, shade is not operating. Still no service call.