SunSetter Awnings Reviews

We've had SunSetter awnings in the past at several of our other houses and the sales and purchase were fine. I have no problem with that, and also with the ability to order the correct size and the color and the fabric. We bought motorized awnings. We found them very acceptable and they've been working just fine. The installation was very easy. I was able to do it with a friend of mine. We were able to measure out, put the brackets up, follow the instructional video, and put all the brackets in place. Once they were up, it was pretty easy to set up. The only thing that was a little difficult for us was we had to route some power for the motors and some outside weather-tight plugs. We love the SunSetter awnings that we've had here at our house in Pismo Beach. They're great. The only thing is that we've had nothing but problems with the shipping company that they use.

They did an excellent job. I'm very pleased with Sunsetter. I haven't used the awning yet because I've got to replace my receptacle, and I hadn't been back down there to do it. But we tested it all and everything was fine.

I called SunSetter Awnings and they directed me towards this company here. I called them. The rep was very good and quick. When they got the awning, they called me the next day. They were here to install it. The installer was knowledgeable and in and out. It worked out well.

I bought a SunSetter awning 10 years ago. That one did so well for so long. The quality couldn't be much better. It finally died so I got another one. I look forward to the same thing on this one that it was. I've been real pleased with SunSetter.

SunSetter Awnings has a good reputation. Sales was great. Came out. No nonsense. “This is what it's gonna cost you.” We talked a bit, and there was no hard pressure sale. However, the installation was far from foolproof. They pulled in, and the tech plugged something in and we lost electricity. He started going through the fuse box. And it was, “I don't want those guys in my fuse box. If they pop something, I don't want them to come back, if we've got issues.” I had to fix a couple of things after they left. Also, the only way to get white was a power awning. That was what we had to do. Everything is working. It meets our needs. It is one way that we were able to cover the hot tub on either very hot days, light rain or light snow.

We have purchased two awnings from SunSetter, one about 15 years ago and it started to malfunction. We purchased another one to replace it, which is exactly like the old one. It's electrical and it goes up and down vertically to shade the window. I installed it, and it was easy. The only thing was I had a difficulty with the company they used ship their product. They contacted me an hour before they said they were gonna make delivery. There was some issue with us being at home in an hour, and it took them another week to get back.

The first fellow from SunSetter Awnings who came and talked to our association was okay. He was a little weak in terms of describing things. We had a staff of our board members here to listen to his presentation. The questions that he responded to were not as thorough as we expected. Nonetheless, doing our own research, we proceeded. The installation team was good and were very thorough. Once they got things installed, they told us exactly what we were to expect and how to operate things.

A SunSetter Awnings salesperson came and we were happy with what we saw. We had solar originally when we bought them but this time we went with the electric. It's a 12-foot sun shade. My son-in-law and I put it up. It was easy. I'm happy with everything. Get it.

We have four identical sunshades and there's a part that keeps breaking. It's the little loop that you hook into and use to turn. I replaced the whole shade because I didn't know what else to do. Since then, another shade has that same part broke. They had been just ordering new shades and it was getting expensive and we were at a point where we were looking for other options. That's when I found out that we could just order that piece. I called and got that piece replaced. But it didn't have the piece that connects that loop into the actual shade so it's incomplete for what I need. Other than that, the shade itself is a little pricey but it works very well and as long as the replacement pieces are available and they aren't expensive, that's fine.

We had another quote and told SunSetter what we had gotten from another competitor on the web. They came out, spent quite a bit of time, and were the lowest bid. But the rep got the width wrong for the size of awning that we needed. It was a foot off. But we weren't in a hurry at that point as it was already past the summer months. We knew it would take a month or two to get it ordered and they provided all the information we needed. The installation was a few days ago. It took about two hours, which was quick, and they kept me informed, especially when it went up. They expanded it out so I could see what it looked like. We made a few adjustments on the angle it went out but other than that, it worked well.

Awning was damaged in shipment. A deep gash in the holding canister. Photo attached. The installer filed a report but I have not seen any response. I am expecting the unit to be repaired or replaced. I would like to redo this survey after the problem is resolved. The installer (W **) did a great job.

We needed some shade and went with SunSetter for their reputation. They did everything right and answered all the questions I asked them. They were fast and cleaned up after everything as well. The awning is great. I like it and would highly recommend it.

We just finished an outdoor structure. I needed some sun coverage, so we got an awning installed. The process was a little challenging to a certain extent about the length of the awning in comparison to where each attachment was, whether it was a 16-foot or 18 or 20-foot, where each individual places are for holding it in place. Also, there was an issue with the adjustment part once it's in place. It was very heavy for three people to put in. So, consequently, now that it's time to make the adjustments, that part is still vague and I'm still having a little bit of an issue where the extending arms don't tuck up back nice and tight when the awing has retracted.

First of all the quality of the product is excellent that’s why I choose SunSetter. However, the time it took to complete my order was extremely long. The installer was outstanding and did all he could. The first order was the wrong color and the motor was on the wrong end. When the second shipment arrived the fabric was the wrong color. Finally on the third shipment SunSetter got it right.

Because of Ian, I lost my entire screened-in lanai. I'm on the second floor and that got wiped away. I wanted to be out there and not in the sun. I purchased an awning from SunSetter. Their team was great. The actual awning gives me shade. It's automated and I love it.

I have a driveway over the side of my house and I wanted to cover it from foul weather. I also have a little front porch and I want to sit on the front porch and be able to enjoy the rain. But the borough wouldn't allow me to put a wooden roof down the side of the driveway and across the front of the house, because it encroached my property line. I said I'd put retractable awnings and SunSetter had a good reputation. I called them, they came out, and the installers did an excellent job and the electrician did a fabulous job wiring them up. Kudos to the electrician who came out and did a fine job of running all the wires and not seeing any outside of the building.

We purchased the EasyShades and they're nice. I put the EasyShades down and I can still see out, not really well, but I can still see outside, which is nice. I have had one problem with them. Had to reorder one part and it was expensive. The solar part had bit the dust. I had to reorder a new solar. But other than that, I haven't had any problems.

We have a west exposure on the back of our house, and we have a little awning attached to our house, but we've had a little too much sun at certain times of the day. We needed to get some shade and when we checked around in some of the places local, we couldn't find a place that we could get a custom size from, so we did the SunSetter. We have friends who have a SunSetter awning on the back of their house and they've been satisfied with it.

Keith's cousin that lives in Palmerton three blocks away from us had SunSetter do his awnings a couple of years back and they were very pleased. So, we called that number and they came right away. The man that came to show us things was nice. He was very friendly. We asked if they would give a little discount if we gave cash money, which they did. We were happy with that. I would recommend SunSetter to anybody.

SunSetter Awnings sent somebody out. We had a meeting with them. We told them what my wife wanted out in the back, and the rep ordered it and got it. The installers showed up, put it up, and left. It's a nice product. We had it up late. It covers our deck nicely with the sun. We have a pool in the backyard. It's nice to get out of the sun.

I wanted to get an awning on this house for the last three years. When SunSetter was running a deal, we moved forward with them and our experience has been wonderful. They showed up on the day they were supposed to and everything went great. The awning was all they described and I would tell others to get one for sure.

The installation took a little bit longer than implied and I wasn't happy about that. It was implied we'd have it in four weeks, but it was eight weeks. Also, we got the wrong shade. We bought three shades but one of them had the motor on the wrong end. They installed it and I put an extension cord up and used it anyhow until yesterday when they brought one with the motor on the correct end. They took the one down and took it with them. I put my extension cord away because I have a a pie in the soffit of the house. Now, I don't need an extension cord to reach that outlet. The correct one is working properly and I'm happy with it. The price was as promised and the quality and aesthetics are what I expected. I also like that when you extend the shade, it has a preset stop and it will stop automatically like a garage door.

SunSetter sent a representative to our house. He went outside with us and measured. We had already looked online because they sent us a packet that had the catalog. We already had chosen the things that we wanted. So, we told him all the things we were interested in and then he wrote us up a quote and left. We called them the next day and told them to go ahead with it. When he came back, we paid half down. Then two young men came and installed. There was a missing part or something that wasn't right. So, they came back a couple weeks ago and finished that up. The two gentlemen that came back with the part and got all of that installed were very knowledgeable. They showed my husband how to take care of it. We were pleased.

I filled out an inquiry on the website of SunSetter and one of the local sales reps reached out. I reached out with the intention of getting an awning, and then they showed me the roll-up shades, which I decided was a better option. The presentation was good. The rep did some measurements and showed me the different products and we picked one out. I like the remote control function, it's nice. There were some issues with the order getting screwed up on two of the four shades. I had to wait another six to eight weeks for the other two to come in. But I'm happy with the end result.

We had a SunSetter that we purchased several years ago and we've been very happy with it. We had a new SunSetter awning put in and the quality is great. The only thing was, from five years ago when we did the first one, the pricing went up significantly, but such is life. Other than that, everything went smoothly. We would buy SunSetter again.

We had a representative come out. He was an independent contractor. He was very low key, and no pressure. He was very helpful with questions. He did a real good sales pitch and a lot of really good follow-up. The installation went really well. The awning was installed much faster than we anticipated. It turned out great. It works wonderfully and we're real happy with it. It was expensive. But we feel really good about the awning. We have a south-facing patio that it's over, and it's gonna make a huge difference in keeping the sun out. So we'll get a lot of good use out of it.

My experience with SunSetter took longer than I thought, and there was not a lot of communication via email, but it ended up being fine. The awning is still in its tube in my garage. I waited too long. So, by the time we got it, the sun was so far down on the horizon that it was like, “Well, it's not gonna matter till next year.” So, it's a spring project. I took it out of the tube and inspected it. It looked okay. It looks beefy and the hardware that I looked at looked like it was good quality. So, I'm confident that it's gonna be decent quality. SunSetter sent the awning through a courier service, and that went well. Those guys were good about it.

I have been wanting an awning for a long time. SunSetter was the first one I called, and I felt like they gave me a good price, so I went with them. A guy came to my house to do the presentation. He was no pressure. He said the installation would be within a month, but it was about six weeks. It went very well though, and they got the awning up and going a whole lot quicker than I thought they would. I was impressed with the product itself.

The SunSetter rep I worked with was nice and knowledgeable. The installers were also nice and did a good job. We were happy with them. I also like the quality of the awning and it's sturdy.

I was looking to fix a mechanical sunscreen that had broken. When the guy came to tell me what he could do for sunscreen, he talked to me about an awning. I was like, "Yeah, that makes even more sense." We went ahead and went that route. The sales rep of SunSetter did a really nice job. The installers were pleasant as well. They were quick and neat too. My awning is mechanical, it retracts. It has a screen that drops down, and it covers my entire back deck. It gives me a whole other living space outside. It also has a good price, and it seems like a good product so far.

When I bought an awning from Sunsetter before for the previous house, we were happy with it. Also, I like that Costco sells them. The price was good too so I went back to them. I've installed them before and it was pretty easy to do.

We were having terrible heat gain problems in the house so the awning was a good solution for it. We got the exterior mounted awning system that retracts with a remote control. There's a power line that goes down the side of the windows, down to an outlet, and down at the base of the house. It's a remote-control operated system. The price seemed a reasonable price for what was involved. SunSetter was real solid all the way across from sales through installation. They passed that critical test of, "Is this a team you would send to your mother's house?"

I had the awning installed on the back deck. During the summertime, you couldn't stand sitting back there. It was so hot so the awning is a good investment. It was very easy to have them install it. They had a certified electrician come in and wire it directly to an outlet. I'd highly recommend SunSetter.

The installation went smoothly. They were quick and professional. Whatever they did was worth the money. I would recommend them.

We have a heavy sunset sun that comes into the house and we needed shading. We went with SunSetter which the neighborhood had. There were two of them that helped and install it. They were great. But we still have one issue with the awning and I have to call them to take care of it. It needs to have an adjustment to it because it doesn't always stay open. It closes on its own right after we open it.

We had a SunSetter in our previous home and had good experiences with it. The rep was easy to talk with. He answered all our questions. What he told us was true. Everything was fine.

SunSetter has a good reputation. The purchase was satisfactory. Right now, our awning is still brand new. We're still moving things into our house. We opened it up a few times, but we haven't had the chance to sit out and relax in a good warm day as yet. It might be next spring before we do that.

All of SunSetter Awnings' reps did a very good job. They were very nice to talk to and accommodating. The girl that answered the phone to make the appointment was nice. SunSetter did everything on schedule like they said they would. The gentleman came to the house, showed us all the samples and answered all our questions. We had a SunSetter awning over 30 years ago. We had to put it out by hand and that was a lot of work. This one would be we just push the button and it's much better. We like the awning very much. It's easy to operate and it works.

We purchased some exterior shades. They're of very good quality. My husband installed them himself and they work well to keep the sun out.

We were looking for a rather large sized awning. One shade needed to be 12-foot and quality-wise, the local stores, Lowe's and Home Depot, didn't have anything that size. We went with Sun Setter and we ordered the awning ourselves. We measured, picked it out, and ordered online. We ordered a 12-foot and an 8-foot and they sent two 8-foots. Our 12-foot is on back order and we are expecting it in another three or four weeks. I don't know how that happened. But we do like them. They not only are making the correction but they did not require us to return the wrong one. So, I didn't have to deal with any of that.

The awning is beautiful. It works well. I didn't do the lights on it. I didn't see that was necessary. I tried to keep the price down because it's a little expensive. But the only thing I got extra is when it gets too windy, it automatically retracts.

Costco had a SunSetter available and they had a discounted price. So, we bought one for our patio, which we really like. We got the electric one, which is super nice. We got a lot of sun on the other side of the patio. So, we ordered another one just like it. It's electric. It's 16-footer. They have the standard, bronze housing, and the standard screen. We jus bought what they had. We picked our color. The quality, so far, is nice. Everything about it is awesome. It looks great. It works great. We have the little remote. When people come over, I wanna demonstrate it. They go, "Oh, this is nice." I'm like, "Oh, yeah, this is how it works."

We looked SunSetter up on the web. It looked like they have a reasonable product. It was one of the cheaper options that we found. We tried to purchase online but there was some complication. I had some questions anyway about the product, so we talked to a rep. Installation was easy. I have problems with one of them at the moment, but I'm still trying to resolve with SunSetter. It wasn't manufactured correctly. We bought a total of seven. I'm still waiting for one to show up. Five of them went in without any problems. There was one that was installed okay, but it didn't go up and down correctly. As far as I can see, the product is good. It seems to work. It's fairly easy to install. I'd just like to have some resolution on this one that has a problem at the moment.

I have an existing SunSetter awning and we're installing it in another part of the patio. It’s an eight-foot motorized, up and down shade and I chose the color. It’s expensive but it’s just the same as the competitors. I did the installation and it was easy. It's a little bit cooler with the awning.

We tried to get umbrellas and couldn't find one big enough, then we finally decided we were gonna have to go with an awning. We used an installer of SunSetter, Moore, to purchase the XL awning. The one we got is electric and it's the one with the best fabric and the wind detector. It's awesome. It's a pricey awning, but it seemed very much in line with Costco. Costco's got special pricing and even though their pricing was cheaper, they did not offer installation. We went with these folks from Moore because they had installation as well.

Sunsetter was recommended from family and their awning suited our needs the best. It gave us the shade coverage without the poles and everything else in the way. We worked through a secondary company and the expectation we were given was the shipping would take three weeks, but it took at least twice as long as expected. We got the highest end one Sunsetter makes, the Premium Plus Ultimate XL. We did the the top of the line cassette reel as well as just a gray cover. It's got all the bells and whistles. It has two types of lights and a French shade on it as well.

All of my interactions with Sunsetter was good. Even the delivery people were really good. I like the way they have their awnings come out and the motorized and the wind. I usually extend it on out and use it in the morning time into the afternoon because the sun at this house comes up in the east naturally, and that's where the awning is at. The whole process went extremely smooth. I was able to put it up myself. It was a big, big awning, but it only took one hand to get it up. It was very easy directions to follow.

Sunsetter had was a 20% discount at the time through Costco since they're one of their vendors. We purchased an eight-feet wide awning with a seven-foot projection. If we sent emails or called the people dealing with us, they responded usually within 24 to 48 hours. When the installers came, they did what they were supposed to do, but there was one problem. The original guy who came out to measure messed up on a couple of our windows. We also got shades to go over our windows in the back of the house instead of just replacing the existing shades that we had that were above the window.

Our deck was too hot in the summer. We got an XL motorized awning from SunSetter because of their price and experience with the quote. The awning is 14 feet wide and they installed it in about an hour. We use our deck all the time for dinner now.

The installers were very efficient. The only thing we don't like is the wind out here that makes it noisy all day, rolled up.

I wanted an awning to shade part of the lanai that's exposed to the sun. The installation with SunSetter was very well done and efficient and they cleaned everything. The material itself is good and it's very secure to the building. It's locked underneath the eaves. I'm real happy with it.

The initial salesperson was nice, but he was inappropriate. He was asking too many personal questions about pictures in the house and then he gave me wrong prices. I followed up with the manager and the manager was excellent. He rectified the situation and made sure everything was right. I would rate the awning top quality. It's a motorized with the automatic wind detection close. In the summer, it's all sunny in our deck area and we would use it every day. Otherwise, I wouldn't be able to sit out there. Also, it adds space to the living area.

The first time we chose SunSetter, they had an outstanding reputation and we were satisfied with it. So, we went with them again for the second one. This time, we have the awning all over our back patio and it is exactly what we wanted. Before, we wanted it to fit over a deck that we had so, it met our specific needs. The awning has a remote control. We can use that versus the crank.

The salesman from SunSetter and the guys who installed the awning were great. The installers were a little late in showing up but they came, got it set up and took all their trash away. I got a motorized awning and the quality seems good. It needs some adjusting and I’ve contacted the salesman to maybe have it adjusted where it's lower. I heard back from him initially, but no one's ever contacted me that they'll be back to do that.

We have used SunSetter before and I was quite satisfied with them before, unlike this last time where I'm not satisfied at all. We ordered an awning that's operated by a solar battery. First, it took over a month to receive the awning, then the solar battery came broken. We've called SunSetter and they said they'll send a replacement. Now, two months later, nothing has come. They're not very responsive, and we have to keep calling them back.

I was thinking about getting an awning and there was a sale at Costco. It took a long time for the SunSetter installers to call and set up the appointment and do the installation, which was slightly disappointing. But once they got here, they were very nice and efficient. They did a good job. I didn't sign off on it because we didn't have the right cord. The guy said it would get ordered and they'd come back and put it in. The other thing was I hadn't gotten the rebate from Costco. So, I was asking them about that. Eventually, I got the rebate and forgot that I was still waiting for the cord. So, I signed off on it but I still haven't gotten the correct cord. I was using it with a long extension cord and I ended up having a handyman put an electrical outlet there. It's working okay with the short cord.

The SunSetter distributor was very close to my place and I could get the appointment right away. The other competitors were giving me an appointment for three weeks later. Installation was good, but one of the shades is not working. They told me that they were gonna be here between four to six weeks and it took them almost eight weeks. So, they were very late according to what they originally offered me. I bought four of them and one of them is not working. The motor to retract the shade is not working. I have already gotten the commitment that it's gonna be exchanged, but it will take two to three weeks or maybe more. The quality of the shades is good except for the motor. They should try it before they send it to the customer. They should have tested it before sending it.

I got a Sunsetter awning from somebody. She was residing her house, and she said, "Would you be interested in an awning for your backyard?" I said, "Sure." We took the awning and put it up ourselves. The only reason we replaced it was because of a storm. Because it was with our insurance company, the installation process was a pain in the butt, but otherwise, we got it taken care of.

The reps were very nice and installation was good. It was quick and easy, and I didn't do anything. The installer did it all. I really like SunSetter, and I've been wanting them since I bought the house 10 years ago. My husband finally agreed to let me get them. The awning was expensive, but it's great. I love it.

We had Sunsetter in the past, and our experience with them was good at the time. When we moved to a new location, we purchased an awning but we haven't gotten our product yet. We ordered it last June 1.

I looked up SunSetter online and found the dealer in Kokomo. It took forever for them to install the awning but they said the installer was in the hospital for a week so I understood. Other than that, everything's been great so far.

I read about SunSetter about a year ago in some magazines, then it occurred to me I wanted to get an awning. Their name rang a bell, so I called them and the sales rep did a good job. I ordered two shades, but the installers came out with only one shade. So I had to wait another two weeks, then they said they could order it with the black electrical cord. However, the second guys that came out said there was no such thing. They taped it up in black electrical tape, which I'm not happy with. Besides that, the quality of the awning is good. The awning keeps the sun off us when we want the sun off of us.

I've always wanted some shade on my patio. It was always too hot. I got an awning and I was happy with everything SunSetter did. Installation took a bit longer than they thought, but it was a couple of obstacles in the way. They did good, and I can sit outside now. Bottom line, I would highly recommend them again.

We have Eastern exposure on the mornings so our room is getting heated. I purchased the sunshade product as a test. It worked well so I bought two other ones. It's high quality and I'm very happy with the purchase. The ordering process was smooth as well. I had to do a change-over for the first one, but the team was great. I was kept informed of the purchase process.

We already owned a couple of SunSetter products and they're good. We had another window we wanted to protect, and so we got a window shade for that. It's solar-powered and there's a remote that I hang on the wall. I get up in the morning before sun up and I hit the down button, and it goes down. After the sun's off the back of the house, I hit the up button and it goes up. It works every day. You can see through it, so I have my view still, but it blocks out a lot of the sun. The back of our house is all glass. So, I've got three windows with those SunSetters on them and I run them down in the morning till about 2:00 in the afternoon when the sun goes around to the front of the house and it keeps the rooms cooler. The SunSetter team was great. Every time I've talked to them, it's been very good. Overall, it's been a good experience and people should look into it if they want.

I had a SunSetter installed and recently, I ordered another one online. The quality is not very good. Of the three four and a half foot awnings, it appears to be a bad motor. It took countless phone calls to customer service to try to get a resolution. Every time you call, you get a different person and you start all over again with the troubleshooting procedures. Finally, I got down to one person who decided the awning was bad. They submitted a work order to ssend me a new awning. When they did that, they canceled my three and a half foot awning order mistakenly. When I called to get that straightened out, they said, "We're not gonna send you the one we were gonna send you anymore 'cause now it's been over six months. All we'll do is send you a motor replacement." It was terrible customer service.

I bought a SunSetter awning for a project. The quality was exactly what I wanted, but they're not high-end shades. They're positioned to be mid-grade. SunSetter is an economical quality choice if you're trying to do a mid-range project.

The team from SunSetter was very good. They did a two-part deal for the back deck to cover up two different areas of the deck. Our back is facing into the sun and the sun comes in at 3:00. We can't use the back that well unless we have an awning to block the sun. I like that the awning tucks away and not too visible, and when it's needed, it does its job.

We have been waiting for months for a part to come in on one of our awnings. We're not happy about that. That's not our representative's fault, but it's quite frustrating that we've waited three months for a part when we need a repair. We can't use the awning, which is not cool.

SunSetter's always made good stuff. We saw that we could get their product through Costco and we felt comfortable ordering through them. We had to block the west sun from coming in the living room area, and we liked the way the awning was going to fit in our application and how it worked. It seemed like it took quite some time once our order was shipped. It was four weeks before we got it. But when SunSetter said it was shipped, they did mention that it could take up to three weeks and it took all of that.

I got SunSetter before and recently, I had two other awnings up from them. They did a nice quality job and they were all very good. I didn't have a problem. The awnings that I got are big enough to cut out the light where I needed it cut out. They're very nice awnings. I've also used SunSetter in my house up in Yankton. They have very good quality products. Don't use anybody else. I told my next-door neighbor about them and she went and bought one because of me.

We have a SunSetter awning and we bought it through Costco. We love it and we're very happy with it. We put it out every morning on the back deck because that gets tremendous sun exposure. We then bought a SunSetter shade not too long ago because we knew their products were great. It's a pulldown shade and we use that also to block the sun. I would tell my neighbors to get a SunSetter through Costco and to make sure it's on sale.

The crew that came to put our pergola up knew exactly what they were doing. They were able to get it up in about four hours. They were efficient, kind courteous, cleaned up after themselves. The Pergola provides the shade we needed with the west exposure we have. We love our new pergola and would highly recommend them to anyone. In fact, our neighbors saw ours and order one from you.

I would definitely order this online again. The awning is beautiful and works perfectly where I needed it. The delivery was prompt. I particularly like the wind sensor. It works great. The company was great to work with on payments at no interest. This is the Best deal available anywhere on a quality awning.

If you're looking for an awning, this is an option you should consider. It was a positive experience. The sales fellow and installers all did a good job. They were all pleasant people to deal with. The product has worked as advertised. The rep went over all the options, took measurements, looked the area over, explained what we could do, and that is what we did. The install took a couple of hours, and they cleaned everything up. We're satisfied with that. It required several men to do and it was a second balcony. They had to bring the awning over the railing instead of going through the house and I'm sure it was not an easy install. Once they got it up, it was an easier install, but they had to get up to that level. It's heavy.

I'm very happy with the quality of the awning. It has a warranty of tornadoes, hurricanes, and a tree falling. It didn't matter what happened. The rep told us 100% guaranteed, which fortunately, we haven't had to deal with that yet. But when there is a lot of rain and the awning is out, there'll be some sagging, holding that water. So, then when we pull that awning in, it's just a river flowing off of it. That's not a big deal. But I am concerned, is it gonna stretch that canvas? For example, if we're gone all day, and it pours down rain all day, and the awning is out, I'm not there to put it in to prevent that from happening. So, that would be the only design flaw. Apparently, there is a slant there. It might just be that the canvas part needs to be tightened up because it is on a slope where the water should just run right off. But it does collect. You don't realize it because it's not dropping down. The water can collect 2 or 3 inches deep on it, though.

We went online to see who the nearest dealer was. That turned out to be SunSetter Awnings. The installers could have been more knowledgeable. My husband who is very savvy in that kind of stuff had to give them a couple of pointers here and there because he was concerned about how it would come together. We had to have the contractor come back because when we tried to close it, one of the arms would get stuck and wouldn't close. They came back out and made some adjustments to that. The awning could have been a little cheaper. But we’re happy with it.

We bought the awning through Costco. It was on sale. It's very well put together, and it has good quality material as well. We installed the awning and the instructions about how to do things were clear.

We wanted to cover our deck up north and when I went on the internet, SunSetter's name popped up. They have a good product and we like the quality of their work. The installers were very explanatory of how the awning worked. I have a wind sensor and a rain sensor on the awning, and they both work.

The salesperson was very forthright. He told us about what SunSetter can offer and what they can do like it was. We wanted the awning and we were an easy sell but there was a little bit of a speed bump on the installation. It was supposed to be on a certain day. Some guy that seemed to deal out of his trunk came out, which was a turn-off. I wasn't impressed with his personality at all. Also, he didn't have all the equipment, which I couldn't understand. If you have an appointment to install something, you check your stuff to make sure you have everything. But that didn't happen so he had to come back. It was another three weeks because stuff had to be ordered.

There were a lot of difficulties with the delivery of our SunSetter awning. Ours was delivered to someone else and luckily, it was in our area. But when we said we'd go pick it up, we were told we couldn't go pick it up because they needed to pick it up and deliver it to us. So, it took longer. Other than that, everything was great. My husband installed the awning and he didn't have any difficulty. We love the awning quite well and it keeps the house cooler. I would also recommend SunSetter as long as they use a different company to deliver.

My backyard gets pretty hot. I have umbrellas but they weren't as effective as the SunSetter awning. It's great and it helps. It's electric and I like it. But I don't feel like it's worth the money. I paid over five grand for it and we have a really big one. I would think it was worth it if I paid 3,500. So it's a little bit overpriced and I don't think any paid structure is worth eight grand, which is a lot of money. The other thing is, one of the features it has is a wind sensor and when I have to troubleshoot it, it does not seem to work. So I have to figure that out. I just haven't had time.

We have a western exposure on our patio, and so I started looking for some alternative. I purchased a SunSetter awning with a striking golden brown and a beige-type stripe. It is motorized and it works very well. It was also a pleasure working with the team that ordered our awning and installed it. We waited several weeks after they ordered it. Then the company of the guy that installed it ran a check on where it was, and they couldn't find it. So they ordered it again and it took about 10 weeks. So I wasn't real happy about that.

The SunSetter awning looked like a great product and a good fit for the space that we had. Plus, we could really customize it. The installation was quicker than they originally estimated and so far, we really enjoy the awning. It's great quality. After seeing it, my sister thought it might be something for them as well. But they live on the other side of the state so they might be getting theirs next year.

My SunSetter awning is high quality and I like it a lot. There were cheaper awnings I could buy at the box stores, but I didn't want to install it myself. I also like SunSetter's installation team and they did a great job.

We've had SunSetter awnings all our lives. Unfortunately, I won't ever have SunSetter again. It was horrible with them. They came out and gave us a price for the awning. I told the gentleman I didn't think we could afford it. He said, "Let me go to my car, call one of my other reps and see if I can get you a better deal." He came back in, said he had a better deal for us and we signed to have it done. When the installers came to put the awning in, they were having trouble getting it into our fascia and soffits. They made at least 15 holes in our fascia. We made them come take the awning down. They gave us a refund, but I had to pay $2,000 to have new fascia, soffits, and gutters put on. We went with a different brand awning and we are happy as can be with it.

A representative came out and measured and two guys did the installation. They did it very efficiently. We're pleased with how the transaction proceeded and with the quality of the awning as well.

The rep with SunSetter was very informative and answered my questions. She also helped me with the colors. The installers has asked me where to put the awning, put it up and waited around till I got back to show me how to use the remote and what each one of them did. When they came back up to do the lights, they showed me how to use the lights as well. We've used the lights once, and it's been great. It's almost like being in daylight. They also demonstrated how the wind would retract the awning when it got to be to a certain level. I like the retractability of it, being able to put it in and out. I could put it at different stages so it doesn't have to be all the way out. SunSetter is an expensive product, but it's good. I've got lots of family members that would like to have one, but it's out of their price range to be able to do.

So far, so good. The gentlemen that came did a good job. He showed us how to use the awning. We use it when the sun hits a certain way, and it does what it's supposed to do.

The presentation was very well done. I like their knowledge of the product. The installation was quick, and they walked me through every step of the process of how to operate it. We're very happy with the product.

I have a Sunsetter Awning since 2002, it's worked great. Needed to replace the motor twice. Once in 2012 and now in 2024. However in 2024, I can't get an order placed since May 22, 2024, I have a part# and placed an order 3 times, each time they tell me my card got declined. That's not true, used a different card each time and I have no balance on the cards. It seems since 201 when Sunsetter was bought out by Spring window fashions this has been a problem with customer service. The last time I called I wanted to make sure the credit card went thru, I was told I can't do that, then I asked to speak with a manager, I was told no managers are there. It seems everyone is working from home, I get calls from all over the country.

I reached out online and immediately got a response back from a local distributor. They were very good. I would give very high marks to the local installer. Meanwhile, I would give zero stars to SunSetter, the corporation. We're not in a COVID situation, but the initial delivery of the large SunSetter product took longer than promised. The distributor said that was from SunSetter. When the awning came, part of it was missing and it took another over a month to receive it. I tried to get an understanding on when this piece will be in, and they would give me no information.

I was looking for an awning and when I googled it, SunSetter popped up. The reps were efficient and on time, which is big for me. And the quote that they gave me was somewhere where I was looking for. The presentation was short, sweet, and to the point. They didn't pressure you into anything. The installation was very quick and I'm very pleased with the product. It's a manual awning and gray in color. It’s very easy to use.

We would recommend SunSetter Awnings to our family. The installation guys were efficient. I couldn't believe how quick they were. They weren't there for 20 minutes and it was installed right. They got it done.

We were aware of SunSetter Awnings as a brand. The awning was a wonderful deal. We paid good money, but it was worth it. After the installation, I needed to make a slight adjustment to make sure when the thing came out it was nice and taut. I went online and that was solved easily. I now have it working perfectly.

We remodeled our patio in the previous couple of years and we decided to put a SunSetter awning up. The person that I spoke with was very knowledgeable. They guided me in the right direction. The installation was enlightening. I ended up having to buy a motorized winch. I was happy. We had four people putting it up. It definitely was a little bit of a learning curve, but not that it was hard. It was just I had to figure out how many people to get to hold it up and put it in the brackets. I love the awning. Even when the sun isn't out, it's the ambiance of having it over you.

I gave SunSetter a call. We were happy with their response time. My experience with their rep went really well. However, it seems like the sensor doesn't go off. The one awning upstairs that we've been using was really blowing out and it was like the metal things were almost bending in it. But that's the only thing I'm worried about.

We have been enjoying our SunSetter awning. We really like it. It went up really fast. The installation was easy. We did it ourselves.

Our awning was about 25 years old and it broke on one side. So, I asked around and SunSetter was recommended. That was what we did. The SunSetter team was wonderful. The fellow came out with all the books. We went through everything, and he was explaining all of the various kinds of fabrics and was very knowledgeable. It took quite a while to get it because I picked an expensive one. It's an $8,000 job. About two and a half months later, they came and they were really good. They took away the old one and they put in the new one and all the new arms. The experience was great, very simple and very nice.

I wanted some sun protection on an east-facing deck. I went with SunSetter due to the reputation of the company. The team I worked with was very good. They produce what they said they would in the time frame that they said they would produce it and they did a good installation. It was three week between purchase and install, and it took them about two hours to put it up. I got a motorized awning and it's on the side of the house. It's about 17 feet x 12 feet. It's much nicer being out here around noon time for lunch than it was before.

I needed sun coverage for my balcony for my house. I went through a local installer. I got a SunSetter awning that retracts. It has a motor. I have a wind sensor and I just made sure that it was something I could connect the hub to so I can program it where it automatically opens and closes at a set time. It's working as expected. Sometimes, it does not open or close according to the schedule. According to the hub that's connected where I'm able to schedule when it opens and closes, it doesn't always open or close according to schedule.

SunSetter Awnings communicated with me well. The installer showed up on time. They were very nice. They were only there for three hours and it was done. The awning has worked good ever since. I got the biggest awning. It covers our hot tub and furniture. They're all automatic. It has the wind sensor on it. One day, the wind kicked up and it started going in. That's good.

When we were ordering the awning, the rep asked what color. My house is green, so I wanted something green. "And do you want stripes or do you want solid?" He showed me and I got stripes. "The little part flap that hangs down, do you want that straight or do you want that scalloped?" Everything he asked me, I would ask him, "Is one cheaper than the other? Is it cheaper to go straight instead of scallop? Is it cheaper to go solid?" "Everything, nope, nope, nope." I got to choose what I wanted. I asked because I know how they could add things and it would make our price jump up. But it was just like what I wanted it.

The sales process and installation went well.

My experience with the SunSetter Awning was very positive. The salesperson was thorough and the installation people were efficient and experienced. We were very pleased with the whole situation. The awning is about 18 inches wide and it reaches out 10 feet and the quality is very good. The patio is in the sun in the afternoon. If it's a sunny day, we put the awning down, because it's cooler for us and it keeps the house cooler even if we're not out there.

I needed an awning to cover my deck. I had one many years ago where I used to live and very much enjoyed it. I found we couldn't sit out on the deck in the sun. So, we needed an awning. I needed a retractable one. We got a retractable, roof-mounted one from SunSetter. It's black brown color, 18 foot wide, and about 12 foot reach. I'm 100% satisfied with it. I recommended SunSetter to a friend, and he also had one installed. The only thing I don't like about them is they promised me a $100 gift card for a referral, and I've been waiting for three months for it.

The awning is retractable and super helpful. It provides a lot of good shade from the sun and covers more of the porch than what was covered before. The porch faces towards the evening sun so any time you're eating dinner out there, there's direct sunlight even with the roof. The awning extends the shade and it's held up well in the rain. It dries out well. It's working great.

The awning was the one that was electrically powered so you could put it out and take it in easily, and that was something I was looking for. I didn't want something that was permanent. I wanted something that I could use when I needed it. It performed the way SunSetter advertises it, and it works fine for me.

The first time we dealt with SunSetter was a couple of years ago. The guy made a good presentation, but we weren't ready to get it then. The weird thing was, there was no follow-up. I was really surprised at that, then a year and a half later, we decided we wanted to go ahead and get an awning. I called the company, and they had no information that we had spoken to them before, so we started from scratch. The guy who came out and did a presentation evidently had some family problems, so I couldn't get in touch with him, so the company assigned somebody else to me. He came out, and we got everything set up. It rocked along, then the company called and they wanted payment before we had ever even received the awning, much less had it installed. That was ridiculous.

We've seen the advertising on TV, and when we started looking into awnings, the one Sunsetter offered seemed to be exactly what we needed. The sales reps were very nice and helpful, and everything was fine with the install. We got the adjustable awning that opens and closes, and we have a remote. It works very nicely. We've had no problems with it and we're very happy. The awning was expensive, but everything's expensive these days. I would like it to be cheaper, but it is what it is.

I heard about SunSetter through Costco and after doing some research, I liked the features that they had on their unit. The fabric availability, the width, and the features that the awning had encouraged me to go with that particular model, and with the Costco pricing, it made it very affordable. Even though I had looked up online the SunSetter direct website, my dealings were all through Costco. I dealt directly via online order with Costco, and my order was delivered in a timely fashion. It included the product, the instructions and all the other details as well as the installation hardware, which made it very do-it-yourself-friendly. I did the install, and my son helped me.

We wanted enough clearance to walk under the awning, and our contractor said that he couldn't accommodate us like that, so we decided to go with one that would come out and go in at our discretion. The SunSetter rep went through everything and told us exactly what was gonna be done, how everything would work, and the pricing. He was excellent. We love the awning and being able to go out when the weather is cool enough to do so. I like the quality too. Time will tell, but right now, I'm enjoying it.

I built a second floor deck and I wanted an awning over the deck. I bought one from a third party salesperson of SunSetter, MooreShade4Less, and they sold me something that they should have never sold me, because on the second floor, they didn't take the wind into consideration. The installer was fine but he wasn't part of SunSetter either. He was subcontracted by MooreShade4Less and I paid him directly. MooreShade4Less doesn't respond to emails and phone calls. The finance company that I'm financed through is having trouble and they had my account on hold until they rectify the situation with wind for the awning.

I would recommend Sunsetter. But I hope that the communication is a bit better. The first time, everything went flawlessly and we didn't have any issues. We got SunSetter Awnings in 2021. We had a great experience. Any time we called, we were able to get a quick answer. But this last time was not a good experience. We ordered another set for our deck off of our bedroom. We're still waiting to get our lighting. And they brought the wrong one out the second time. So, they had to take that back again. The accuracy and getting it right has been an issue. We had to have them come out. I had to call a couple of times. It was the owner and his wife who takes care of the back end business part of it. But it was harder to get ahold of them than it was the people who whoever they contracted to do the installation. Their communication between the installers and the company owners was a little off.

SunSetter has the best reputation. When we called them and asked all kinds of questions about the retractable part and the wind, they were very responsive. We live in Florida, and that's important. We had our handyman install it. My daughter's fiance has a friend who installs shutters and he came and helped. It needed two or three people 'cause it's huge. They called and got some advice from SunSetter directly. The quality is great and we're super happy with it. We'd highly recommend it.

It was a good experience with Sunsetter. I liked their cost. Two people came and got the installation done in a small amount of time.

Sunsetter Awnings' customer service was helpful and they sent me a brochure. Also, I liked cost. We installed the awning ourselves. It went well. Doing the mounts wasn't bad. It took three of us to get it up there. It's heavy and awkward. I contacted customer service that despite all the adjustments they suggested, the two arms were never equal. When we close it, one is higher than the other. But it seems to work fine. The awning itself is level.

The awning is broken. They installed it 2 months ago but it didn't work too well. It doesn't like rain and collapsed. They said they'd try to do it some time next week. I'd like if they could get out here faster.

We went with SunSetter Awnings for their reliability. They had a reputation. The only shortfall was it took them a long time to get the awning. It was three months. But it was a good deal. I got a 10 by 10 and if I had to do it again, I would have made it slightly larger. But it's good for what it does. The windows leading out to the patio are always very hot, but since the shade's been up, it reduced the temperature indoors a little bit, and it also slowed the air conditioner coming on.

I had a very good friend that had an awning and it wasn't working right. So, I worked on it and repaired it for him. That was a couple of years ago and after that, I was sitting out here and I thought I'd like to have one for my deck. I'd like to sit out underneath the shade. The salesman from SunSetter was good and the boys who came over and put it up for me were excellent. They were here, done, and gone. I was very impressed. The awning is 14 feet by whatever goes out to extend it. It works. I push the button and it goes the other way, and that was all I was after. I'm impressed with the quality of it too. So far, it hadn't ripped. If people want to do the awning on their house, I would recommend SunSetter highly. It supports itself and it's quite well. I also have the sensor on mine. In case it gets windy, it comes in by itself.

They were very cordial and likeable couple of guys! Answered all our questions and explained everything. I would definitely recommend them! We love our awning and recommended it to our friends. The awning is very sturdy and well made. We are now enjoying our south-facing deck - due to the new awning..

The awning appears to be well made and operates as advertised. The problem arises if you need service to remedy a problem. When I contacted the customer service department about a problem when the awning opened and closed. The service rep. attempted to diagnose the problem (which was incorrect) because it is a DIY repair. I informed the service rep. that I will not repair the awning myself, which is less than one year old, that I had contacted the installation company two times without any results, the installation contractor had made an appointment that was not kept without a phone call. I was told that by the service rep "Sunsetter has no control over the installation company's". I stated I want to talk to a supervisor, none were available, I received a voicemail a week later stating that I should contact the customer service department.

Installer brought the wrong awning to begin with, we ordered the streamlined cover and the one they brought didn't have anything. Installer did not have fasteners for the lights and used our black zip ties on the white arms. Installer said no way to hook up side panel. I had to complain and finally someone came out and the side panel is held on with zip ties. Sad this beautiful awning has so many zip ties.

The SunSetter awning is a very good product. My father-in-law knew an elderly person that had one on her house that she no longer used and she wanted it removed. My father-in-law removed it for her and he thought he could use it on his house, but it was too big. He asked us if we wanted it, and it sat on our deck perfectly. It was great, and we had it there for 15 years. It might have been 10 years old already as far as we could figure out, and finally, it faded out completely. We got a hailstorm one day and got some holes in it, and we still had it another year after that. We were doing our deck over, and we decided to buy another awning 'cause we liked the first one so much.

5/7/24 Wrote Check. When ordered I thought 4-6 wks. But closer to 8 wks. When they did come motor was on wrong side. So another 4 wks. Came and put up TOO LOW being 6'-4" I was hitting the arms even on a breezy day. Would hit my head on the fabric. They have plenty of room to go up with it and I told them. Still waiting for them to come back and raise it up. This is as of 9/9/24. Also two different crews came and there was a difference in work technique.

We were so happy with our Sunsetter that we ordered a larger one to replace the original one and had that one moved to our lake home. We love all 3 sunsetters we have. It has made such a difference in the temperature of our home and the ability to use our deck all summer.

I placed my order in May 2024 and I was told it shipped June 6 with delivery around June 24th. Each week I was given a 1 week delay from RXO who needed to perform an ‘dock search’ each time which would take 72 hours each. I finally received a refund from Costco last week (Sept). I’ll find a company who delivers on their commitments. Truly disappointed.

I bought the awning for my mother-in-law. She needed shade on her patio. Lewis was a real nice guy. There was no pressure. He asked us the questions we needed to answer and gave us some guidance on what we should think about. He told us that the awning will not give us shade all the time when the sun gets low in the sky. We got the 12 x 10 with the higher grade canvas, the electric thing to move it in and out, and a wind sensor to bring it in when it gets windy. My mother-in-law is very happy with it.

The Sunsetter has allowed me to enjoy my deck and outdoor time with family and friends. The product is well made and the installation people were very skilled. Prior to the Sunsetter installation, I was not able to be outside because of the heat from the sun. In the future, I would consider purchasing other products made by Sunsetter.

SunSetter's team was very good and overall, my experience was fantastic. I got the motorized awnings and they're sitting out on the patio. They're working good and I don't have a problem with them at all.

I searched and ordered online, then Sunsetter shipped the awning and I installed it myself. It happened to be in an area where no installers are coming out. It's a second home, so it's far out in the forest. This is not typical do-it-yourself type of job, but my husband and I are handy, and so far, I've had no problem with the product. It works great.

We have a new patio that we were installing and we have four umbrellas across our patio that we use. I'm tired of using umbrellas and our best friends have awnings that they had installed on their house. So, we asked them about it and they said it was SunSetter. We had a guy come out and he was a typical salesperson trying to do a fast sales pitch. So, we slowed him down and told him we needed some questions answered. And he had an answer for every question that I had.

I had to wait for a very long time for my SunSetter awning because of one of the sales people, and I didn't like that part because they should have just gotten the job done. I was supposed to have a party on the 8th, and it didn't come through because I couldn't get the awning out. But SunSetter eventually came out on the 7th and put it in. That was the day before the party because they rushed it to get it out to me to have the party, but the venue had been changed already. Despite that, they really did a fantastic job in putting it in and the guys were great. I was very happy and it made up for a lot of things. So, I would recommend them.

On the back of our house we have a four season sunroom. The house is built on a slope overlooking a small lake to the west. Because of the slope, the sunroom is at the second floor. The room overheats in summer. For several years, without success, I searched for a vendor who could provide a shade. None wanted to design a shade for a sunroom with a curved front located above ground level. I first encountered Sun Setter in an advertisement in a magazine. Our procedure to purchase followed. The sunroom, when subject to noon sun, is 10 - 15 oF cooler with the awning extended. Installation was flawless. The only problem we have is wind. Located in N. Illinois, facing west, the wind may blow for days at 20+mph gusting to 30mph. The awning will retract at these speeds.

Painless start to finish. My awning was custom-made, 15-foot by 12-foot over my existing deck. It has automatic retract. I got the remote control, motorized, in and out. I also got the crank down sun shield. Everything is good.

Updated Review on 09/17/2024: Customer service a big problem. Delivered wrong awning first then took many, many weeks to deliver the correct one. Wouldn't give us straight answers, would not give any discounts or delivery dates. It is well known that since a corporation bought out this wonderful [used to be] company now their service went in the swamp. Then on top of it all, they respond to my complaint through Consumers Affairs and I am not able to get into their response because of a poor "Consumer Affairs" website that will not allow me to see their response to my review.

Product good customer service terrible. Sent us wrong item took multiple calls and emails to correct issue and if I would not have been persistent it seemed like it was forgot about. I would wait a week and call again but it was like starting over each time. Took over 3 months in total to receive correct item.

Due to a poor installation I’ve gone for over a month and two weeks without being able to use my new SunSetter awning along with the installation company or Sunsetter contacted me to let me know what the status is of repairs needing to be done. I asked for a refund from the installers. They refuse to do it. They are going to send out a senior installer and still have yet to hear from the company but what does it matter for the Sunsetter company? Nothing. You guys cannot refund it. You guys cannot do anything about it so why are you concerned with a review.

First the awning was wrong color, so had to wait 2 to 3 weeks to get correct fabric. Ordered full screens, did not get. Asked where the manual rod was to lower the awning and never was told and still don't have one. Tried to call Chad ** several times since install and left messages. No response.

Our awning is great. Perfect colors to go with our house. Easy to use. We have been able to open it each day. Our 1st reason for buying one was to keep the house from absorbing the sun heat into the dining room doorwall. It does a great job. We have been able to sit outside under it and stay cooler and protected. We even sat under it during a recent smaller rain event. A+

We absolutely love our retractable awning. Brodie ** from Window Source Great Lakes in Erie helped us through each step to make sure we were getting the best awning for our space. He completed the installation for us in time for the 4th of July and even came back to make a quick adjustment a month later.

We have been so enjoying our deck remote control awning. On HOT SD days, it has been nice to have the awning out---not only to help our deck, but it shades our dining room windows as well. We love it and the two men from Brookings did a fantastic job--clean, neat, told us how to run it, and boom...it was installed in a few hours. I would recommend to others. It is a Spendy investment but it increases our house value.

I have had 3 Sunsetter over a 30 year span and they are worth every penny, our deck gets the evening sun, and in Georgia, the heat is crazy hot, that sunsetter has kept it away from the deck and kept that sun shining in the deck door, which keeps down the air condition from running all the time, save money on power bill..So does a sunsetter help with power bill, yes absolutely..It makes BIG difference..Do yourselves a favor buy sunsetter, it will be the best thing you ever did. My dog and cat also loves to stay on the deck during the night hours and they love the sunsetter, it's great when it rains, we can set on the deck and watch the rain come down and not get wet, our pets love that also..Like I said best money we ever spent.

Excellent product, very well made. Color swatch matched very well compared to online. Perfect addition to our patio grilling area. Instructions for installation were very good as well. Definitely recommend this product for your patio needs. Having the motor makes it an easy addition, but also the ability to use it manually if necessary.

The installation was very quick. The guys were very nice and they got it done nonstop quickly. The awning didn't give me quite as much sun protection as I wanted, but it was great. The features are great. It was a very good experience.

I have a deck and I was using gazebos on it. But the gazebos would run two years and then I'd have to replace it. We wanted something more permanent and we found a local dealer. When they came out and did the presentation, it was informative and the rep was very straight up. He told me how he was gonna do it and we decided we like the way it was gonna go, so we went ahead and ordered the awning. We have the motorized awning and it works well. I'm pleased with the product and the quality of it.

We ordered through Costco, and selected a 20’ platinum plus motorized xl with white frame and storm stripe fabric. We are very pleased with our purchase. It provides shade on our deck, which is on the west side of our home. Our composite decking gets really hot for our feet or paws of our dogs. This is a game changer. We now enjoy more time outside. It was a challenge to install, with a weight over 200 lbs, but with the help of our neighbors, it was installed without issues. We know we will enjoy it for years to come. Thank you for such a great quality product.

The awning is a great product and we love it. On the first installation, the techs found out something was wrong with the SunSetter awning. They found some deficiency though from my view, it was completely fine. But they said they found some error when it was extending and they generously offered to replace it. And they did it. They quickly produced a new one for us. We appreciate it and we're very happy with the generosity of SunSetter. The first delivery was good and quick. But the second delivery was a mess. The delivery company lost the product completely and was not delivered until now. We will put it up on our own or hire the installation. We haven’t done it yet because it's the end of the summer.

We definitely use our deck more now that we have the awning. And not because it blocks the sun but because it makes our deck feel like another room. It’s so cozy and pleasant. We love it. Some minor miscommunication between salesperson and the installer but everything worked out in the end.

In Feb 2024, a SunSetter Cust Svc rep advised that we contact Georgetown Awnings LLC for a SunSetter awning. We gave Georgetown Awnings LLC $5,000 for a 17’ x 10’ motorized awning, and they never delivered the order we paid for. We since found out Georgetown Awnings LLC never placed our order with SunSetter. We are now taking Georgetown Awnings LLC to court to have our $5,000 returned. This was all due to a SunSetter Cust Svc representative recommending Georgetown Awnings LLC.