SunSetter Awnings Reviews

The men who installed my SunSetter were excellent in their knowledge and mechanical ability. They did the task in jig time, were polite and agreeable and a pleasure to have around. We are very well pleased. They showed upon at the time they said they would and left with all of the packing material. They spent their time efficiently and expertly.

The sales team was very good and the installation was easy. We got a motorized awning and the quality has been good so far.

The awning works fine. It has good quality. However, I thought it was getting a cover, and it had no storage cover when it's up against the house. Now I got to order another part. That should’ve come with it.

We got a SunSetter awning through a dealer here in the local area and he did a good job of explaining it. But he didn't ever tell us about the emails we would be getting from SunSetter offering rebates on this and that. I'm a little bit disappointed with SunSetter in that they don't pass all these deals through on their dealers. They said, "We can get you $900 off on the SunSetter awning." This was after we had the awning already installed. They don't even know I have an awning put up so something's slipping in their system. They can't give me any rebate anymore according to them, even after I called them up and talked to them. Others should contact SunSetter first and get the rebate before they send it over to a dealer 'cause sometimes the dealers don't pass that rebate through. Other than that, the quality of the awning is great.

We searched around for someone that could be there quickly and SunSetter was. The guys were excellent and set it up right. They hung out in my powder room for a little bit till the rain eased off but they worked and finished it. They did a nice job and the quality of the awning is fine. It's lighted and full length.

Easy appointment ability, sale rep. on time and very knowledgeable of product. Waiting time 6-8 weeks for custom manufactured and installed as stated. Spot-on at 8 weeks. Installation crew paid close attention to details, very nice to talk with and spent time with me demonstrating operate and answering all questions. Scheduling worked great with us to pick a dated that worked for us. We needed a small adjustment; company came back out with no problem. Awning works great. Very pleased.

The installation was quick. So far, the awning has been performing well. It’s pretty expensive, but I love it. It's electric and got lights in it.

The sales visit was very good. However, the handle already fell apart. Other than that, it's very good quality. It's made real well. I was worried about high winds the other day, but I got it put up quite fast.

I love the awning and the company that installed it was wonderful to work with. My only complaint is I paid for the upgrade to have the drop-down extension to block the sun as it is setting thinking it would be the same gray color of the awning. However, it is a cream color and does not block the sun at all. I am disappointed. I paid extra for this feature. Is it is very misleading. I was also disappointed at all the offers I keep receiving of free items with a purchase (grill, wind sensor, etc.) yet I do not qualify through the vendor and would have had to buy direct.

I got an 8 feet by 8 feet awning from SunSetter. The quality is fine but everyone tells me that it's overpriced. I would not do it again ‘cause it's very expensive. Also, it's much smaller than I expected it to be.

I had an awesome experience. SunSetter did what they said they were gonna do. Everything was presented and options were given to me, and everything went smoothly. The installation team made sure that they were connecting the awning to something solid. I had pre-located the studs in the wall and where the solid headers were for them so it made their job a lot easier. They were cool and did a good job.

I would never order something from SunSetter again in any capacity. The awning I ordered was lost (either by SunSetter or the shipping company - no one would tell me who screwed up) and it took weeks of calling SunSetter (and multiple hours on the phone) to finally get them to admit it was lost and to manufacture a new one. During these many phone calls, the call center individuals were not helpful, indifferent or in some cases rude and laughed at me for wanting this awning so I can protect my new son from sun exposure. After the second awning was manufactured, it was not trackable during shipping for most of June and I had to again spend hours on the phone and calling the shipping company again to find out when the second one would be delivered. It finally got here beginning of July after ordering it in April. The worst home improvement experience ever. Do not do business with SunSetter ever!!

It's been great with SunSetter. The person that I dealt with made the experience simple and easy. I was surprised how quickly the installation team completed the work. They cleaned up afterwards which was perfect. You couldn't even tell that they were there. The awning fit our budget and we've been happy with it since then.

The salesperson helped me along. About a couple of weeks into the sale, we decided to move the awning from the overhang to underneath. They made that adjustment with no problem. It was a great installation as well. The guys came out and were friendly, very professional and knowledgeable. I liked them. They brought the awning and the boxes in the backyard. They got it up there, showed me how to operate it, and cleaned up the mess. We like the SunSetter awning. It's keeping our back wall nice and cool. The only problem I have with it is if it gets windy, I won't have it fully extended. I'll drop it down a few feet so it doesn't rattle. I wish I had gotten the electric one.

The awning that was installed was exactly what I needed. The awning itself is handsome and looks really good both extended and not extended. It covers my patio very well and provides much needed shade. I extend it even when I am not sitting outside to deflect the sun that comes in strongly from the patio direction. Very happy with it and now awaiting a privacy screen to complete the picture. Great product!

We love our Sun Setter awning, it is just wonderful!!! We have been using it every day and have had many compliments on it from family as well as neighbors. The only thing we feel bad about is that we should have doubled the size!! Perhaps we may add another one alongside this one in the future.

Expressing my delight in my SunSetter Awning! It was delivered as promised... And then installed w/ the Business Owner on site working w/ others to make everything right! Instructions were carefully explained... I'm enjoying the lights from dusk into the evening... Really cooler in that afternoon sun!... A Treat for myself... An Asset for my Home!

The rep was very informative, kind and understanding. He explained the whole process to me. The installation was seamless. The guys had it up in an hour. I have been telling my neighbors around that I love my SunSetter awning. It's a great product. It meets everything that I was expecting from it.

SunSetter always sent us mails regarding them. We were gonna go to the store and buy a store brand awning, but we had heard people say that SunSetter is a really great awning with good price and good installation team. The salesperson came in, sat with us, showed us all the fabrics and helped us make decisions on which one was best for us. The only hiccup was the installation team thought that the awning was being delivered to us but it got delivered to them. They had to drive it over to us. They said it wasn't our fault so they'd call SunSetter and figure it out with them. They figured it out without having to bother us. The SunSetter awning has been a wonderful purchase. It's something that we use almost every day at this point in the summer.

North Baldwin Animal Shelter was pleased with the entire experience. The wonderful salesperson answered all our questions and was extremely knowledgeable of the product. He took time to survey our needs and had lots of samples and suggestions to best suit of particular situation. Installation was fast, professional and they made sure that we were satisfied with the finished product. They were on time and cleaned up as if they were never there. We would definitely recommend their product and professionalism. We may be calling again!

I like my Sunsetter solar shade, needed to replace the solar panel assembly, it has been three weeks now and it still has not shipped. They are in the business of awnings and shades, you would think they would have repair parts in stock to ship, customer service is no help.

Disappointed in the delay of arrival. I had to follow up on the status on my own. I think salesperson should have been thorough on his follow up. Product arrived but was missing the wind sensor, the valance needs replaced, and I had ordered an extra controller and it was not sent. I am very happy with my awning and the installation went well. I just assumed customer service would be topnotch which it wasn’t.

Even tho I signed off accepting the install, I may have had too much belief that the installers were professional. Since then I have saw there is some problems that I would like to have taken care of! I have contacted the installer and he has agreed to come back when he is in my area! Hopefully this happens!! I have been in construction all my life and do know when things have not been installed correctly!

Love our Platinum Plus SunSetter awning! We ordered a motorized 20’ Sunbrella in Bay Crest Sky to over our back addition. This room has 6 windows and, because of new construction behind us no longer is mostly shaded - we now get full sun. Without the awning we’d have to keep our shades drawn and our mini-split system would have to work much harder to keep the room cool in summer. One touch up/down is so convenient. It has added a new outside living area for us. Installation was done by our contractor quickly and easily. Very happy with this purchase.

The incorrect size awning was sent, which our rep didn't realize until the day they were supposed to install the awning. This install was already delayed because the awning went 'missing' while being shipped. So now we were told we have to wait another month (which already being delayed almost a month because of the shipping 'misplacement') because it can't be shipped more quickly. Beyond disappointing as summer will be more than half over by the time we are able to get the correct awning.

My experience with them was good. I purchased the motorized one.

I usually try to get the best quality and went with SunSetter. Everything was done according to what they said. They were very ethical. The salesperson was very accommodating and answered all of our questions. The installation team was on time and left the area clean. We've had the awning for a few weeks now and we got all the bells and whistles so there are a lot of things that I like about it. It's electric and lights are controlled by electric. I have a shield that comes down if it gets very windy. It's everything that I could possibly want.

The SunSetter awning works great. I also like that the people putting them together are local and they have a better reputation. It was an easy experience. There was no hard sell. I was perfectly happy.

The installer knew what he was doing. However, we got flyers for all these discounted things for SunSetter after we ordered the awning. When we called to see if we could get it off, they said we couldn't so that was annoying and a little frustrating. I would tell others to look for discounts before they order it because a lot of discounts come in the mail if you order it.

The men who came and installed our SunSetter awning were very nice. The only feedback I would give is to watch when you go through a third party like we did. We went through the SunSetter website and inquired about it, but you can't get it directly from SunSetter. You have to go through a third party and our third party did not abide by SunSetter rules. SunSetter had something where if you were dissatisfied, you had a return window. Ours did not and we didn't find out about that until later. They also don't honor the warranties. It was very disappointing. We felt misled. But the product is very good. We got an Oasis which is very nice. It's just a retracting umbrella when it comes down to it but we like it.

I know it is a cliche but Sun Setter does not even deserve this one star. I had a Sun Setter rep Sarah ** sell me an Awning. She under-spec the awning to the point that it only covered half of my porch. I told Sarah she sold shade not awnings and one of the reason that I bought the awning was according to the website it states that "Professional in-home consultation. Our dealers provide a full consultation in the comfort of your home to help you select the right model and size to fit your needs." Her answer is that she sells awnings not shade.

Had several issues, but after a few visits, along with Murphy’s law haunting me and this awning. Everything has been repaired. Thank you to Josh, and our Salesman Ralph!

I ordered my electric retractable Sun Setter awning the end of April 2024 and the delivery and coordination experience with Sun Setter has been a big disappointment. This is a second home and I have coordinated two deliveries that they have not fulfilled. Unfortunately, I have spent money on flights to ensure I was at the house, and these will never get reimbursed, and I have lost my installers. The communication has been horrible as they didnt even have the courtesy to call me and tell me they were not showing up for the scheduled deliveries. At this point, I call every day and still I have no firm delivery date and the only feedback is that the awning is sitting in a local shipping facility. I'm aware that there are multiple parties in this transaction, but I blame Sun Setter for not helping facilitate the delivery of my product. As of 6/21/24, I have no answers.

The supplied instructions for my SunShade were substandard to say the least. Even after talking to the first customer service agent she couldn’t take the time to explain anything. The second one did and sent me details on how I was doing it wrong. I can’t believe your company hasn’t spent the time to make a simple installation video.

Your installer says you lost the order... How do I know but one of you did. He refunded our deposit and we bought from a competitor. How many times do I need to say how disappointed I am with your Customer Service. One Star should say it.

I'm a little bit disappointed with my SunSetter awning. The size might be too big. My backyard gets a little gust and it looks like a kite. And I don't know if I got the right style. I'm also not thrilled with it because I have to baby it. If I am leaving for the house then I put it in because I never know if it's going to be windy later. It just didn't dawn on me it would come with that kind of responsibility to take care of it that way. It was awfully expensive, too.

The awning was installed on time and so far, it's been terrific. The local dealer was terrific. Eric was great and the people that installed it were terrific as well. I would recommend Sunsetter highly.

We use the awning a lot. It's very easy to use and the quality is very good. Our experience with Sunsetter from the beginning to the end has been really good.

Our experience with SunSetter has been great. It works perfectly. It was easy to put up. I got it because it was in a decent price range and it was a decent size that we're looking for. So far, so good. We like it.

We decided to upgrade the awnings that we had and we've always wanted a SunSetter. SunSetter is highly recommended. They're beautiful, stable and sturdy. When the design consultant came out, it was excellent. He took his time, did lots of measuring and discussion. The installers were wonderful as well.

I didn't realize that the awning was being delivered and I had to contact SunSetter to say it was and I had to schedule the installation. I thought they would take care of all of that and just notify me. So, that was weird. I'm a little concerned because the awning doesn't drain water. Even when it rains a little bit, it pools on top. So, I need to remember to shut it. One time, we had a downpour and there was a big pool on top of it. But the quality is good. I got the premium fabric and that's supposed to last 10 years.

The young man that was our salesman did an excellent job, communicated very well, and shared great insight. Also, the installation guys did a great job. We love the awning and it has a feature in the front where there is a screen that comes down to help block a little bit more sun. We sit out on the back porch and it's been really nice. We like the appearance and we like how it handles. But for the first time, just last night, it started squealing when we went to reel it back in. I told them about it and the rep immediately said she'll have somebody call me to come and check that out.

We got an electric awning and we have a remote that we use to extend and retract. We usually put it out at least halfway four days a week and in the evenings, we retract it. Also, we have the higher end fabrics and a 10-year warranty. It's a great product.

SunSetter seemed to be the best and like everybody else, we were looking for a discounted price. At that time, there was a Costco promotion that lowered the price of the awning. I got a motorized one and after I ordered it, I called SunSetter. We live right in the suburb of Atlanta and I asked if they had somebody they could recommend to install it. To my shock, the girl said no. She told me to check with Home Depot or Ace and ask if they have an installer. The guy in Home Depot said he didn’t have anybody he could trust to be able to put his name on. So I went to Ace and the guy said he had a guy who does the job himself. He uses pulleys and ladders. It took the guy a long time and when he was done, the awning looked good but it didn't look right. I did some research and found out that there were a bunch of things he didn't do right. When he opened it up, it was straight across. It wasn't in an angle.

We contacted SunSetter in February and that was when they were just starting to go around to your house and measure it and give you a quote. We were their second customer for this year. We had talked on the phone with some of the people but we didn't know what we were doing in terms of measuring it so the gentleman came out and did a great job. He gave us some ideas that we didn't even think of in terms of the size. We got the electric part and everything came together beautifully. The guys who did the work had it done in four hours and they suggested having our electrician come in after it's up. Their workers wouldn't know what to do with so that was a good idea. Then, I got the LED lights that go underneath it and it's just beautiful.

The awning is very good quality. We live in the Pacific Northwest, and we have used it a bit. It goes in and out fine. However, there was a bit of an issue. The plug-in for the electric motor on the awning ran down the side of the house. They put two nails with a connector in it (like staples). They go around the corner, and they hammered them in. They didn't use a staple gun, but when they were doing that, it was close and tight. They damaged some of the trim work there and knocked off some of the paint. I was a little upset about that. I contacted SunSetter, and they made that good, so we're satisfied. My neighbor put in an awning next door, and they had the same company put it in, but they didn't ask us. They must have saw them when they were here a month ago.

SunSetter's team did a good job. The awning is very good quality but it doesn't cover the whole patio. And it doesn't do a good job when the sun is full up. But it's okay. It's just the way that the house is situated and where the sun goes down. And that's the way it is.

I called SunSetter and they came down. They measured then said I could get the 20 footer and that I could do it electrically. I said yes to that it because I didn't want to sit here and start opening up an awning by hand that size. When their techs had it put in, they did a really good job doing it. Yesterday was the first time it rained on our awning. It was just a quick shower and when it was done, I could see the water pooled a little bit in the middle, but towards the end because it is on a slope. I took a broom in the soft part, pushed it up, and got the water out. And I kept it out a little bit longer, maybe a quarter of the way out, just for the sun to get it dry it up and it did okay. Then I put it back in. It's a great awning. I got the color that I wanted and they put it up very professionally.

SunSetter lost our order and they delivered it six weeks later than when they said they were going to deliver it. We ordered it at the beginning of February and we got it two weeks ago. I wanted to cancel the order and they wouldn't let me cancel it because they said it was a special order. But they had no idea where the awning was and it kept going on and on. In the meantime, I contracted a different awning company to put an awning in for me, but SunSetter wouldn't give me my money back and the dealer wouldn't cooperate. So I had no choice but to wait it out.

Luke came right out to the farm and measured and took us through everything. He was a super nice guy. He was down to earth and real personable. He laid everything out and gave us the best deal he could. He gave us our best option and we picked what we picked and it went well. The installers were in and out of here fairly quick. It took them less than three hours. We got that sensor that pulls the awning in automatically if it's too windy. The handful of times we've had the awning out, it's been pretty good.

We have a large deck that faces west and we couldn't use the area because of the sun and the heat. And with the SunSetter, now we've been able to set out and enjoy the time out there. We got a 12-foot awning. We love it. We upgraded to the better material. So, we got a longer term warranty on it. I would recommend SunSetter. We enjoy it and use it almost every day if we're gonna be outside. As far as their price, it was a little high, but you get what you're paying for.

The installation was good. The awning was professionally installed.

After everything was done, I'm very happy. I purchased an awning from Sunsetter a long time ago. I wanted to expand that and I needed another awning for more coverage, so I purchased another one from them. Then I'm gonna be purchasing another one within four months in a different property because I like the way they work. Their people were very knowledgeable and offered me the choices. They provided me with a choice that was acceptable to me. When I had to call the office for different issues, the people in the office were also very helpful. Whatever they communicated with me was definitely within the time frame that they said.

SunSetter is a good, respectable company and my experience was very good. The installers were very courteous. They worked fast and cleaned up. But you could never get the salesperson to call you back. I left messages because I wanted a status on what was going on and I had a hard time getting one. But I finally did. When installing the awning, SunSetter’s guys need to take into account where the sun is in relation to where they're installing the awning. Because when my awning goes up in the morning, it's shading half my grass and not the patio. The awning is great. It’s automatic and functioning well. The wind sensor works perfectly but the remote is impossible to use because the lights are so little you can't see them. And if you're outside, well, you can't see them in the sun. It would be much better to have words.

The best thing I've done is to have the SunSetter installers come. I'm more than happy with them. They were wonderful. No mess and no fuss. They sent me a bottle of wine and a thank you note. The company that installed my awnings from whom we purchased was incredible. I love my awning. I love to be outside but the sun bears down on my patio area. Now, I can go out and I can even sit out there when it's raining. It's perfect.

There's a lot of wind at the moment and it's rare that we can have the awning out until next month. But right now, we have used it and it's great. I'm not very happy with SunSetter though. Their ability to ship things from their factory in Texas to Colorado Springs is awful. I ordered the awning at the end of January and I was told it would be put up by the end of March. At the end of March, the contractor hadn't heard anything from SunSetter and they'd lost the shipment. They didn't know where it was. And it took me phoning the contractor and the contractor phoning SunSetter and giving them three days to find it or they'd have to replace it.

So far, we like our SunSetter awning. We haven't got to use it much due to the weather, but we have had no problems installing it ourselves. So, all is well.

I moved into a new house and I had a deck. It got really hot and it was limiting my outdoor time. I looked at a number of companies, and SunSetter wasn't the cheapest, but their quality and warranties were the best. The installation was very easy. The awning helps me not only outside by using my deck space more, but also inside, it keeps my house a lot cooler. Everything has been great so far.

I've had SunSetter for 20 years. I purchased a new one because I moved to a new house. I have sun all day in the backyard and I got a SunSetter Awning to get shade. I love it and it's made well. The material is great. I don't have any problems with it.

We really like the SunSetter Awning. Their customer service was good too. I just wish it was cheaper than what it was.

I bought a SunSetter seven years ago for the one side of my porch and we really love it. We ended up getting one for the other side of the porch because we get full sun on our porch all day long. The first one we got was 12-foot and this one's 11-foot and it's a motorized one. The quality of the product is very good. It's definitely worth the money. It provides a lot of shade. Whenever we're having company or dinner out on the porch, we use it. I also use it sometimes to open it just to cut down on all the sun and heat that come in on our big window.

The salesperson that I spoke to knew what she was talking about. She made perfect recommendations. She was pleasant. She answered the phone. She was awesome. I bought the awning from Costco instead of from Sunsetter directly. It's a motorized 20-foot XL. I did the installation myself. It was challenging and frightening. But when I did it, I got the brackets up and then got a couple other guys to help me put the awning in the brackets. Thankfully, they were installed perfectly. Everything went together great. The only thing is that the brackets are not made to be installed on vinyl siding. They told me that I gonna need shims but it's more than just shims. It needs to stand off the wall by a half an inch. I bought stainless steel washers to get it to straddle the hump and the final siding, and that worked. So, they ought to have something for that.

The Sunsetter rep came out and gave us a price. It was a little pricey but we accepted it. They put a team out and they did the installation in a reasonable amount of time. She told us it would take five weeks but it was about three weeks. We told her that if she couldn't get it in by the end of April, we were flying back north, and it wouldn't happen then. So, she must have lit a fire under somebody. The young fellow that came in and put the awning in was in and out of there in about two hours. He was quick. He said he's been doing it for a good many years. We like the awning a lot. It sits along the side of our house where the sun beats down in the morning. We can now sit out there in comfort. It worked out great. I'm very happy with it.

I had a SunSetter years ago at another house. I got another one this time and the installation was great. I found my own guys to hang it. The awning is nice-looking. It works. I never had a problem with SunSetter, and I would highly recommend them.

I would recommend SunSetter Awnings to friends and family. It's something that every homeowner should have in order to enjoy their summers out there barbecuing and enjoying with the family. We found someone local who was authorized to purchase and install the SunSetter. His guys did a fantastic job installing it, and it works fabulously. When the arms extend, they're very sturdy. The wind monitor is also a great plus. In case the winds pick up, it would retract on its own.

I hired somebody to do the installation and they had no problem with it. It took a couple of hours. I've only used the awning a couple of times but it's perfectly fine. It works as we had hoped it would. It's by the pool. We stood under it and it blocked the sun. I'd recommend SunSetter if people need something like that.

The salesperson was very nice, friendly and informative. He knew what he was talking about and answered all our questions. I would recommend SunSetter. The quality of the awning has been good so far. It's over a seating area that we have on our deck and we also have a TV out there so it provides the appropriate shade. It's great. It comes out and goes back in very quickly. We never leave it open if it's windy or we're not around.

I went through Costco for the purchasing process and it went great. Then, I had somebody install it and he said it wasn't too bad. So far, the quality seems great.

We did everything online with SunSetter and we had somebody else do the install. They recommended people who would install for you, but we already knew somebody else who could do it for us. The awning is good quality and it looks good, so we're happy. We also had a SunSetter previously and that one lasted a while until my house burned down.

The guys who put my SunSetter awning together did a great job and they put it up rapidly. It's up now and it's doing its job. I'm just a little concerned about the pricing because I didn't see the complete pricing list, but the awning is a great investment. It keeps the whole back side cool. It's electric-powered. It's made of good material. I let it sit out one time during the rain to see how the rain would affect it and it stopped the rain coming in. So, it's not bad.

I had ordered the first shade a year or two ago from Costco, had to pay someone $250 to install it. This year I ordered another shade and my installer again, charged $250, but was unable to get the shade to extend fully. I called Customer service and that was the problem. The agent was not only surly, speaking to me as though I was stupid. I told her the problem and she continued to rattle on, referring to what I needed to do - plug it in. No, I kept saying. It's solar. We had power. Then she told me to climb up and disconnect it-12-15 feet off the patio. I told her that because of my age, this was not possible but she continued. Finally I realized I was getting nowhere with her and asked if she could refer me to a local company. I was sure I'd pay an additional service call, but what choice did I have?

To date I've purchase one 19' wide retractable awning and eight retractable window sunshades. They were delivered fast and were easy to install. The shipper tore open one shipping container and SunSetter immediately replaced missing items, no questions asked. Best of all, they work as described and collectively lower my indoor summertime house temperature about 15 degrees, passively! I definitely recommend these products to anyone - they're attractive, look and work exactly as described on the Sunsetter website.

Ordered (3) SunSetter motorized Easy Shades through John ** of "MooreShade4Less" on March 03, 2024. (5) Weeks later, April 08, 2024 received (1) 11.5ft shade, and (1) 7.5ft shade. The third 7.5ft shade was lost, or not known where it was in communications with **, (Sun Setter dealer) his company, and SunSetter. No one knew anything, no tracking number, etc. Mr. ** said he could only order another 7.5 ft. Easy Shade, have it made at Sun Setter and they would ship it again to his company's shipping hub. He could not expedite the shipment, as it was Sun Setter's shipping in control.

When my new auto shade could not be programmed to open and close correctly, the customer service representative was patient and helpful in trying to solve the problem. In the end it just was not allowing me to program it. I was sent another shade that worked perfectly. I was so satisfied with their support and the shade. I would recommend this product to anyone.

Northern Arizona Patio Solutions installed a retractable shade over my bedroom window. It has made a huge, HUGE, difference in the afternoon heat. The installation was 5 stars. Fast and Professional. Color match was 100%! It's Solar so no cord needed. Comes with a remote I can work from inside.

Our experience was professional, accurate, and efficient. The salesman told us how the process would work and it happened as explained. The blind was delivered in 3 weeks and the installation was done approximately one week from then. The installation was done in less than an hour.. We were very pleased.

Love my awnings. The two gentlemen that installed them were very nice. They did come late it was getting dark would have appreciated a phone call after I left a couple messages. I would recommend your company to all my friends. I do have to call because I forgot to ask how to clean them.

The door is running into our SunSetter awning and I need it adjusted. I'm waiting for them to come back out to make an adjustment. Maybe this will take five months to get somebody back out here too. They told us the awning was supposed to be in by the end of December but they got it installed in February. That was upsetting. My friend and I ordered on the same day. He hounded them every week and after, I learned he got his so I decided I had to hound them every week as well which I did. They blamed it on the Texas suppliers and I thought we were buying it from a Florida company.

I talked to SunSetter and they directed me to the local person who does the installations. I ordered the awning from them and they did a good job. I like the awning a lot.

The installation of our SunSetter was easy, quick and simple. I love the quality of the awning.

I installed the SunSetter awnings myself. It was easy. They do what they're supposed to do. They protect the rain from me. I had to put a pole in the ground there to tie them to because it gets windy, and I don't trust that they're not gonna be blown away.

I have had SunSetter for years. It's been a very good awning and very effective. When we wanted to put a third one in on the other side of the house, a set of windows, we called them because we'd had good results. It was the same type we had before -- top-of-the-line awning. It functions very well and it works very well with our particular house.

I was very happy with the sales rep of SunSetter. He explained everything about the system, all the options and helped me decide on colors. The awning looks very nice. It has a wind safety feature. It has LED lights, remote control and an electric motor. It's a good investment and good quality equipment and materials. Top-of-the-line motors and I had a good experience.

We got an awning for our church. We wanted something that has protection and wouldn't get torn up in wind. The reps measured it up, did a good job on the installation, and cleaned up. The awning has the automatic retractor and lights on it and we like it. We open it up during our service times and it provides shade and protection from rain elements. I've already recommended it to friends. There are people who see it in our church and say, “Wow. We need to put one of these in our house.”

I arranged the purchase for my customer's awning. There was an existing awning in her house that was a SunSetter, and we replaced that with another Sunsetter. The guys came from Eric's Awning put it in. It was all very well done. We watched them install it, and it seems to be working fine. That was a good experience. The installers were excellent.

SunSetter's sales rep was very knowledgeable and he answered all of our questions. The installers were really good too. They were fast and they knew exactly what they were doing. We got the awning with the remote control and the screen down the front, if we want that one. We have it out almost every day so we can sit outside and not get burnt by the sun. Or we can sit out there if it's raining.

Our experience with SunSetter originally was terrible. The person came and took our order in October and the awning was supposed to be installed by Christmas but we never heard from him. I got busy during Christmas and just thought he couldn't install it. When I tried to contact the salesman after New Year's, we had great difficulty getting ahold of someone. And sadly, he had died. That is quite understandable, except SunSetter had no provision for a situation like that and they completely offered us no help at all. They're a national company and they advertise all the time, which was why I went with them. Because when you're hiring people for construction, you're always worried that somebody's gonna go away. Using them as a national company didn't prove so truthful because it's left up to the salesperson who is a SunSetter dealer.

SunSetter did a good job. The installers installed the awning quickly and it looks great. The quality looks good. It keeps the patio cooler.

A SunSetter awning goes on my front porch. It's a regular one and it performs really well. I work outdoors and I use it. I like its materials. The only thing that’s confusing is the arms don't stretch all the way out, but I have seen on other pictures that they don't stretch out. It works fine though. Also, the awning agent was good and really nice. He knew everything.

My house faces due west. We have a large wraparound front porch that is the center of our activity in the summertime. So, we had to have some help there. We went online and looked and decided on SunSetter. From our research, in terms of features, reliability, selection of fabrics, which was very important, both in the kind of fabric and in the color patterns, SunSetter had a full array, and the company that was their representative in our area had good reviews for the installation. We did buy through them. We didn't buy directly from SunSetter. We've been quite pleased.

I bought an awning previously from SunSetter and then, I redid my backyard to add a second patio so I needed a second awning. The guy came out and took the measurements and he was really professional. He was the same person that came out for the first one so he already knew I wanted it to match and it was a quick visit. He set everything up and everything worked out well. The awning is great quality and it provides the shade that they promised, where it's much cooler under the awning. It seems pretty sturdy and it can go out and retract done by remote. I would recommend SunSetter. It seems a little pricey, but the quality is good.

SunSetter Awnings came out and the guy was very nice and gave us the best warranty. He said if we have a problem with it, his company would come out and fix it directly. We got the awning and the thing was already custom-made. The installers came out and they were here for about an hour. They mounted the brackets and got the awning up without an issue. After seeing how easy it went in, I thought of getting another one for another area on my patio. It has a strong motor and it has a remote. We hit one click and it goes right out. I would encourage others to get it. It's worth the money and it's the best quality for warranty-wise that they're gonna find.

The crew from SunSetter was professional. They did what they needed to do and left. I've only had the awning a few weeks. I haven't really had an opportunity to use it because the plug that I had outside is not working. So, I'm waiting on an electrician to come and fix that. But the guys from SunSetter plugged it up inside my house so I could see how it worked and they showed me how to work it. I haven't had a problem with the quality of it yet. SunSetter is overpriced for what you're getting. One thing I didn't like about it is the arms of the product would stretch straight out, but the arms bend. The only other issue I had with install was I didn't think I'd be able to open my door, but they adjusted it so I could open it. They made it higher so I could open the door. They were concerned that the person who came out and measured it had not measured it correctly, but they were able to adjust it.

The reps were fairly friendly and attentive and they got back to me quickly. Also, they did a pretty good job with the install. They took down the old awning and had the new one up within two hours. The only downside to it is that they left the old arms but it's not a big deal. They mostly left it pretty clean, although there was a little bit of random things such as a couple of screws and little pieces of plastic. One of my little LED lights is kind of coming off the arm, though. But other than that, I'm pretty happy with it. Overall, it seemed like it was a pretty decent experience.

The SunSetter team was very helpful and answered all my questions about the shipment and when it was coming. The awning is the color and length we wanted and we have a remote with it, which is very important to us because we're elderly. Also, the retractability is great.

SunSetter’s team was great. The reps were professional, polite and quick. We live in a community that has an HOA and we had to select within a color range. There are limitations in the things that you can and can't do here. So, we just followed what the other folks in the neighborhood who had the awnings had done. The first one we chose was striped awnings but the Homeowners Association wouldn't allow us to have them. There are very strict rules here but that's why we chose this community because everything looks nice. And it's a senior community. We had to take a sample of the awning and show the Homeowners Association but SunSetter doesn’t give out samples as a rule. The guy who installed it got us one anyway and then we had to return it to him. SunSetter worked it out for us. But they might wanna consider making it a little easier to do. Because anybody that puts one up in this neighborhood doesn't have to have a sample.

I liked the way that I was forwarded an assessment for what the value was going to be on the SunSetter unit installed in my home timeframe. The owner called me from the company and explained to me what the cost was going to be. I had questions about electrical installation for an outlet to plug the unit into, and he was very accommodating and professional. He said the deposit did not accrue a fee for the transaction but the remainder of the balance would incur a fee if it was paid by credit card. I asked him if he would trust me to write him a check to prevent any additional charges from the remaining balance, put it in the mail, and if he would please order the unit prior to him receiving my check. He assured me that he would.

From the point of me calling and getting help in terms of the size that I was looking for and the material to get, I felt I was coached well. You get these huge packages in the mail and you take it out, and you get someone there to help you install it. I wasn't surprised that when I got it and installed it, it was exactly what we had discussed. I was happy with that as anyone would be. The awning looks great. We're excited to use it.

It was an excellent experience. A rep came out and measured out where I wanted the awning and we put the biggest one we can put in there. He called me before he came and called me when the SunSetter was in. He told me he'd be out Monday and was out that day. He picked up the garbage and went over the instructions on the remote. All the wiring was hooked up and out of the way. There was nothing hanging. He left me his card if I have any questions or problems. Everything is working fine on the awning and it also has a five-year warranty on it. I got a lot for what I spent.

I have a lot of sun from the afternoon on my back porch, so I got a SunSetter awning as an extension to the back porch to block some of the sun in the afternoons. Our experience with them was good. They came out and did the work. They did a good job and were really efficient. They're supposed to come back to change the valance on it, but I haven't heard from them yet. I ordered a straight valance and they brought it with a sculpted valance.

The SunSetter rep was good. Took a little while to get it, but it was good. Our awning comes with a remote control and it's got a wind sensor. In case it's too windy, it automatically rolls up.

Our SunSetter awning works well. It’s doing what it's supposed to do. It's automatic, remote control, automatic wind up if it gets too windy, side or a little end flap. I can crank it down if the sun's too bright. I just wish the rep could have explained a little bit more about them. As long as we went that far, we could have gone 2 feet farther out and covered the whole deck. But that's the way it goes.

We wanted an awning and got one, and we like it. The rep was also very nice, friendly, and knowledgeable. We picked what SunSetter had and didn't upgrade the cover. It's roof-mounted, and it functions well. It's hot where we live, and we're gonna put it out when it's hot. We’re satisfied. We were talking to our neighbor about it already, but what they wanna do first is get a shed before they get an awning.

The awning I have has a fabric material that's waterproof. I bought that so that if it was raining, the material won't absorb water and get heavy. It's not the most expensive awning, but it's automatic. It has a feature where if it gets really windy, it'll automatically retract. I like the way it works, and the price versus the features was the right one for me.

SunSetter Awnings' rep explained everything. She was very good. Took the time to measure everything and how it would work. I'm very happy with the awning. It operates as Sunsetter said it would. It works great.

We have not received our awning, the order was placed 2/17/2024. Still no awning. The first call to Overhead Door was not returned, the second call I spoke with a woman who did return my call and said it had not arrived and would call me when it does. I am also being charged $539.00 more, so I am not receiving the incentives being offered. Please help with that. Thank You!

Try to get service on a SunSetter. Good LUCK! We purchased a home with a Sunsetter already installed! And none of the "authorized" dealers will provide service unless the unit was installed by them! Lousy situation!

I love the products and am enjoying my patio. My reason for the 4 stars is that I was delivered the wrong sunscreen. My issue is that I had to return it to the FedEx location which was hard for me. The item was heavy and barely fit in my SUV. All said and done returning the item was burden for me.

I was disappointed that there were 3 parts missing in my Sunshade box when I had an authorized dealer come to install it. When I called SunSetter to ask to send the parts, I had the names of the parts, but they were asking me to provide the part numbers before they could help me; it was frustrating. They should have the part numbers. It’s been 9 weeks since I placed the order, they are sending a whole new shade, I still don’t have it.

I ordered the SunSetter from Wayfair. This would have been season 15 for my old one. I just took it down this past Friday. The fabric was in good condition except for the first 18 inches or so. It hung on the north wall. Too much weather abuse, but that's where I needed it. The Sunsetter allowed us to use our deck. Without it, not so much. I insisted on Sunbrella fabric this time. I'll be more diligent to take better care of the exposed fabric. I bought the LED lights this time. I also bought the cord and a remote. I trust SunSetter. That's the bottom line. Great service. Pleasant. Fair price. Speedy delivery.

Bought our Sunsetter XL 12’ wide Awning through Costco. It was a pleasant and seamless experience. Costco saved us almost 20%. Package arrived in excellent condition and packaged in a heavy duty cardboard tube. Well done. My son and I did the installation. Caution: this is not for the weak or inexperienced. This awning weighs over 120 lbs. The bolts that hold the brackets to the brick did not thread properly and broke the brick where they were supposed to grip. We used the correct bits and hammer drill according to the instructions provided. Gorilla Construction Adhesive was used to hold the bolts in place overnight until cured. Problem solved. Once installed the awning operated flawlessly. We use it every single day on our deck. Would absolutely buy it again!

The girl that sold me the awning was not only very receptive, but she was also understanding. She tolerated me putting her on and telling her that I needed to call back because I needed to get more information. She was very congenial to my schedule and extremely customer-focused. The team was outstanding. Everything that they said that they were gonna do, they did. However, I was disappointed that SunSetter doesn't have a distributor close to me. I had to figure out how to get it installed on my own but the install was no challenge. They did really good with the instructions. I used the resources a lot. It would be nice though if they had an option for the cord length to be determined. For the cord for the power, I had to run it through my ceiling. I had to do some gerrymandering because they only gave me a certain amount of footage on the cord.

I liked SunSetter Awnings' reputation and what we read about them. SunSetter overall is expensive. But it goes with the flow of the older we get, the more expensive things look compared to what they were when we were young. Ray, our salesman, told us about the different accessories we could do. So, we did the lights on it and they work great. When I forget how to use the controller, I go online, no problem.

The awning is absolutely fabulous. We got all the bells and whistles and so far, so good. We got the wind sensor and it worked. The other day, it was out and it got real windy and it rolled in by itself. Also, with the remote, we just press the button and it'll open and close the awning and we can stop it to where we want it to if we don't want it to open all the way. SunSetter is fantastic but I had a terrible experience with the third-party company I went through. The rep promised the world and delivered nothing. But I did get the awning and the awning is installed, which is all I care about at this point.

SunSetter set my expectations when to expect the awning and they were prompt. I love the awning. I go out there in the morning, have coffee and put the awning out. Periodically, through the day, I go out on the deck and put the awning out. We live in South Carolina where it's very sunny and hot usually. We enjoy having people over and sometimes we eat on the deck under the awning. It’s very expensive but worth it.

SunSetter was awesome. They knew what they were doing. The awning is very durable and we're very happy.

I like that the SunSetter awning is motorized. It fits the area and my needs. They did a good job installing the awning.

I called on the phone and talked to a lady, then we ordered the awning, and it arrived. I had a contractor install the awning, and with my assistance, it was easy. The only problem I ever had with the awning is one of the out-lashes on the leg didn't function properly. I called SunSetter and told them I was having a little problem with that go handle, and the lady said it was $39. I said, "I'm ain't gonna do that," so she said, "Oh, no, all you gotta do is pay for shipping." I told her to ship it and it cost me $7. I would definitely recommend SunSetter Awnings. The awning is a good deal, and we're enjoying it. I haven't had this thing two months yet, but so far, it's outstanding. When we stretch it out and there's a heavy wind, I have to roll it up because all of them are the same way. We have another one in another house, and it's like that as well.

I like SunSetter Awnings. They were great people, and everything was fine with the installation. So, I'm happy.

I wanted something that I could take down or pull in and put out as needed. So, I went with the awning instead of something that was permanently out there. SunSetter Awnings' rep said he could do it, and found a way to do it with the surface I had on my home. He went out of his way to get the materials that were required, which didn't come along with the SunSetter materials itself. So, he had to get specific materials that would work with my home. That was good. And he got it done sooner than I thought.

Everybody from the front office with doing the scheduling to the folks that came out and put the awning up was professional, as well as the instructions on how to use it. The installers came out on a schedule, did their measurements, and started doing the install. It was starting to get dark and they had everything up. Before he rolled out, he gave us the instruction manuals and showed us how to operate it. It even came with a hand crank and he showed us how we could do that. It had like a valance in front of it and he showed us how we could remove and take care of that too. SunSetter was efficient and by their word.

We got a SunSetter awning and they really did a good job. We got it right when they said and it worked well. At night time when it's cold, we put them down, and they help keep the cold air out. The one thing that I don't like about them is on one window, it still lets a little bit of sunlight in. It doesn't block it totally like the other ones. Also, I noticed that when it got 10 below zero, they just wouldn't come down. I had to go out and pull on them just a little bit. But as cold as it was, it really made a difference in keeping the cold air out. Other than those, I'm pretty pleased with them. I like the fact that they're solar and I don't have to plug them in. The one thing I was worried about, which wasn't a problem, is we have two of them and we were afraid that one remote might cause both of them to go but it didn't do that.

The SunSetter team was polite and efficient. We got an electric awning that goes out by remote control. Then, another one that unrolls straight down. We like the hand-cranked ones a lot and they’re better than the ones you buy at the big box stores. It works great except that it doesn't take much wind, and then it automatically comes in. So, like today, we can't even have it out at all. But everything's fine. It's just that in the spring time, it's windy a lot here and I can't use it much.

It's been a great experience with SunSetter and it's a great product. Their team was very good. They came out, knew what they were talking about and knew what I wanted. Gave me the best price possible and installed as quickly as they could.

Everything has been fine in my experience with SunSetter. My wife is handicapped and we needed to have something to cover our handicap ramp. And having an awning is one of the best things that we could think of. We also had a SunSetter awning when we lived in another area. We went with them again and the installers came in and in a couple hours, they had it installed and so far, it's been working fine. They did a really good job.

We reached out to SunSette and the salesperson was great. We ordered and they shipped it. We did the installation ourselves and it works fantastic.

I've been complaining about the sun on my deck. We looked into extending the roof out but getting an awning is less expensive plus it's prettier. The team at SunSetter was very good. The two times I pulled the awning out, it came out and went back in perfectly. We have noticed it dropped a little bit, but the rep said that would happen. He said that we could go through the book and do it. But if we had trouble, I could call him. He gave me his number. The rep also showed us everything. He was thorough with it. He gave us instructions and showed us how to raise it up, lower it, and if the power went out, how we could manually do it. I'm very pleased.

I wanted my SunSetter Awning installed instead of installing it myself. At first, they wanted to put it up on a Sunday. I said, "No way." Then they said they were coming at 3:00 on a Friday. I said, "Okay." But they ended up not getting there until 5:30 on a Friday. They were pressed for time to get it done. But the installer was a nice guy.

SunSetter is a good company. They did a good job installing our awning. They explained the whole process and they delivered. They followed through with what they told us that they would do. They also cleaned up very well. I love my awning. The operation of the unit seems to be working well and it really helps with the sun.

SunSetter fits our needs and price. They provided a manual option, an electric option, and a solar option. The manual option fits our needs and it was available through Costco. Installation was difficult for me. I installed it upside down, and that resulted in some issues. Once I understood what the proper installation process was, I can put them up and down now. You've gotta be very specific in terms of how you orient the roller shade on the wall and therefore where the handle comes out. So, if that would have been clearly explained, that would have saved me some time. Other than that, we use the awning as a sun shade. We use it mostly in the afternoon when it's sunny, and it works quite well. I'd recommend SunSetter. It does what it needs to do at the right price.

I wanted shade. I purchased an awning from SunSetter. They have a good price and the motorized awning that I bought was terrific. The installation went very smoothly too.

We were pleased with SunSetter. I would recommend it. I felt like they were the best, and they have the best price. Their team was excellent. As far as the installation process, they measured and did all the stuff they were supposed to do. The only thing is the awning's length. It's picky, but it does make a little bit of a difference. It was four inches short than what was ordered. It was supposed to be 23 feet. It wasn't a huge deal but I called and no one returned and give me any feedback. They said, "Well, it must come from the manufacturer. I'll follow up with it." I never got a follow-up from anyone on it. I was pleased but I was a little disappointed in that I did not receive a call back on something that was deficient and shorter than what it's supposed to be.

My experience with the SunSetter Awnings team was excellent. The installation was good, too. They explained what they did and what they were going to do.

I had explored several options on making my patio more accessible during the heat of the summer, including putting a roof over there. I just couldn't figure out how to do it. It was very expensive and the logistics of making the roof line were just impossible. I had an offset base umbrella out there which took up so much floor area on the patio that that was not satisfactory. So, the SunSetter awning seemed like the very best option.

SunSetter seemed like a really high-quality product and they had the exact size that I needed. I got a motorized screen. It's not an awning, it's an up-and-down screen to cover a window. It goes up and down via remote. The installation was super easy. Just drilled a few screws and mounted it. The instructions were super clear. It's a great product and I have recommended it to friends.

We're happy with our SunSetter awning. It was installed a couple of months ago. I went online and said what I wanted and it put me in contact with a local contractor, Gene, who then called me, came and gave me a quote, and gave me options to look at. We chose, and then within about six weeks, they installed it. We got the 18-foot wide, 13-foot long with a window shade that comes out at the end of it, but it goes to the end of the deck to block the sun. It is motorized, but to take the shade down is manual.

The installation was easy but I was a little disappointed in cutting of the sides of the shade that we bought. It left frayed parts and I had to address those. But other than that, it seems like just what I ordered.

The product came in damaged. It was installed about five weeks ago and Sunsetter told me it'd be two weeks to replace the cover that got damaged by some forklift, and it's still radio silence. It's not been replaced and there's no date for replacement. I've been texting the installer and the salesperson. So that's unfortunate, especially since they cost us pretty much money. On March 2, I spoke with the rep, Sally. I asked her when the replacement cover was arriving and she responded back, "Send me your name. What are you waiting for?" Then the installer responded that the fabric was damaged. She said she was checking with Brian. Then on March the 5th, I put a question mark, and she said, "That's the top manager. Waiting to hear back from him."

I am a contractor and I purchased a SunSetter for a customer. I gave her a couple of options and SunSetter was one of the ones that I have purchased and installed in the past. But it was my first time not having a good experience with SunSetter. I went through Home Depot for this particular transaction. They ordered the stuff. But the stuff came in damaged. I had a hard time getting them to get SunSetter to deal with the situation and call back. So I started calling SunSetter myself and took care of the situation. I got the items I needed to repair. But I was out of pocket because I'm the contractor and I had to pay to do whatever needed to be changed or fixed.

I purchased a SunSetter in 2005 and the awning was finally old enough where I had to replace it. So, I got online and ordered it straight from SunSetter. I got the one I wanted. Back in 2005, there was no distributors or help. You just had to put it together. So, I bought a manual one and put it together. The instructions are good. But it takes up a lot of room in your yard while you're putting it together and then takes two people to lift each side to go up on the deck or wherever you want it and then screw it into the house. But I did in '05, and I'm doing it again. I couldn't afford the size that I bought in ’05 because that was big. So, I bought a 7x8 manual awning because I could afford it. When I measured my atrium door off the deck, it's the perfect amount of size. The cost had gone up enough where the 7x8 was affordable for me.

Sunsetter did an awning for us, and they were really good. We ordered it when they had a promotion to get the pricing. We were in the middle of a construction project, and when we were ready, we called them and they came out. We haven't used the awning much because it's cold, but it works fine when we use the remote to open and close it.

The SunSetter Awnings salesman was very helpful in picking out the fabric, color and which awning I needed. And the installation guys were quick and did a nice job. We got the electric awning. It works well. It is worth the money to utilize your outdoor space.

The experience with SunSetter has always been good. We’ve had some of the products for nine years and they seem to hold up very well. We installed it, especially the first time. We've had to change a couple over the years just because after a while, they get harsh. It's in the sun a lot where we live.

The installation of my SunSetter Awning went smoothly. The rep came and did a good job. We're happy customers and the quality looks good. I would recommend them.

The sales team is very professional. They answered questions and gave me options on what I could have. They gave me different colors and sizes. The installers did the installation in a timely basis and even if I have any issues, I’m able to contact the installer directly. On a day I don't want a roof when it's not too hot, I’m still able to have a grill out there and if I wanna cover it up and enjoy my hot tub, I can. I'm very happy with SunSetter. I’ll recommend people to purchase an awning.

SunSetter's product came quickly and I was pretty impressed with the packaging. It looked like it was packaged very well and there wasn't any damage in shipping. The installation was easy and the instructions were clear. So far, it's down most of the time and it's doing what it's supposed to do, blocking the sun.

We were looking for some kind of awning to put inside the lanai and instead of doing something permanent, we decided to go with the SunSetter that retracts back and forth. They came out, talked to us and showed us the different options, sizes and colors, and all the information that we needed. The rep was good. The people that came and installed it were very nice. They did a good job of putting up the awning. So we're happy with it. We've enjoyed it.

Our purchasing experience with SunSetter was easy. The awning performs well. I probably would get an electric one reconsidering 'cause it takes a lot to crank it up and down. But the awning itself, so far, has been okay. We got two. One of them is 7 feet, the other one is 12 feet, and they both go to the same length. One is electric and one isn't and the electric is so much easier. It's not even a question of spending the extra few dollars. It's worth it. However, I called and I could not upgrade from manual to electric once I had it. You would think you'd be able to buy an attachment but you couldn't.

The SunSetter sales guy was honest and forthright. Our awning is a 20-feet wide canopy. It's retractable with a remote. It's electric and made of fabric. It was put in a couple of weeks ago. I've only used it three or four times. So far, it's working well. It's definitely a quality product.

I've had two SunSetter awnings installed. One went without a hitch, and it's several years old and still works perfectly. The cloth is still good. There's no deterioration. Nothing's wrong with it. So, it's a good product. The other one, I somehow misplaced the part. I called them up. They sent me a part, and it works fine now. SunSetter's customer service is very good. When I called and said, "Hey, I misplaced this one, this bracket, and I can't find it. I don't know if the cat dragged it away or what happened to it." And they said, "No problem. They normally cost us much money. But you bought this within 30 days. We'll just ship you out a new piece and no cost for nothing."

I called them in December. The rep came down in a week and ordered the awning. Five weeks later, it came and they put it up. The installers were very neat. It's been great ever since. I'm happy with it.

I had a good experience with SunSetter Awnings. The awning that I purchased is 12 feet long and it's striped. And it's over my double-sliding door. It's doing well. I was very satisfied with it.

I needed a vertical roll-up blind for my house on the water up in the panhandle and SunSetter had someone get in touch with me. We agreed to meet when I was up at that house. The man who came out turned out to be a musician also in Pensacola and knew some of the people that I knew up there. So, we got on the subject of music and hit it all off. But he showed up on time, was well-versed in the product and concluded business quickly. He did a good job. The product was what appeared to be the nicest one out there. It was delivered in January but it's still sitting unpacked in my garage here because we haven't been up to the house yet. The one that I got is 11 feet long. I've got a long trailer and I'm gonna load it when I transport it to the house. I just didn't want to do anything that would upset the way it was packed.

I purchased an awning from SunSetter about five years back. I enjoy it a lot so I purchased another one for my business. It works well and I'm happy with the product. The installer and I couldn’t see eye to eye on when to install it though. He had another job and he didn't get done in time and then there was another excuse that he couldn't make it down. He cancelled a couple of times and SunSetter didn't do anything about the problem because I still had to wait to have it done. But they were apologetic.

Everything's been good with SunSetter. I had a previous experience with a SunSetter awning and it was good, so I bought another one. What I ordered was what I got, and it was easy to install.

One would think it best to go with the 10-year warranty fabric. NO! Not if you may have any unpredictable wind gusts from time to time and or might have the awning out when there is "any" rain. Go with the 5-year laminated fabric for its stiffness. The 10-year fabrics luff and pop like a flag in even minor wind. Worse, the spring-loaded arms don’t pull the fabric tight enough to carry the extra weight of rain, so water stretches the canvas forming a bag between the arms collects and ponds. If you don’t catch it “like we didn’t” the arms will buckle and there is risk of pulling the awning off the house!

It's been a problem since it was installed besides it took 6 to 8 weeks just to get it.. Everybody I know or talk to that comes to the house I tell him! Oh I also did call SunSetter. Oh I forgot to say it only opened a few times with the remote and I did call SunSetter but nothing was done. I forgot about that one.

I contacted Sunsetter and after speaking to Brandy I have to change my review. They offered free replacement part with free shipping, and free return shipping on broken part. You can't ask for better than that, at least I can't. Brandy was great. Wasn't on hold all day, call was answered in less than 5 seconds. She resolved issue in a few minutes. Great service. Glad I bought American.

f you are considering purchasing an awning, either direct from Sunsetter, or through an authorized reseller, I ask that you please read about our experience with this company before making your final decision. As with most people, I don't typically take the time to write a lengthy review of a product, or a company, unless I have had either a really good experience... or a really bad experience. Unfortunately, our experience with SunSetter is the latter.

On June 18, 2021, I purchased two Sunsetter Easy Shades for my patio. On or about August 2023 one shade failed due to a solar panel defect. I paid over $2000 for both shades and the cost was not divided between the two. The 5-year limited warranty was not discussed with me, a copy was not sent to me as part of the transaction. So the limitations were not disclosed to me. I spoke to a representative on 10/19/2023 and he told me the warranty limits for the 5 year period. When I asked him the limits of the equipment, he explained that the life expectancy was 3-5 years.

Caveat Emptor.... Latin for "Let the Buyer Beware". When I was in the purchasing mode they were very attentive and all over me. . Within one year, I have had issues with LED lighting and unfilled promises around support for cleaning the awning. The distributor passed me off as not their problem to corporate office. Can't get anyone at corporate office to even answer the phone. It's a solid product unless you have an issue. If you do good luck. This is a product that you buy once every 5-7 years and they know that. . Once they have your sale. They could care less about you. Very disappointing as I spent nearly $10,000.

We ordered a SunSetter 20ft Motorized Pro Awning, which was paid in full on 7/22/23. As of today, we still have not received the awning. We have been calling weekly for updates and were told on 9/11/2023 that the awning arrived in Denver. We called again this morning 9/18/23, to find out the awning is still in Denver! What? Why? We were told that SunSetter has problems with their shipping company TForce. Are there no other companies? We did consider driving to Denver ourselves from Grand Junction to pick it up.

Ordered $2500 in two outdoor motorized shades. 132" and 144". The first order was damaged which took 7 weeks to receive and return. The second replacement order was completely lost, took Sunsetter 8 weeks to determine they were lost. Of course that was after I had to contact the shipping company T Force freight and chase the order for over two weeks with zero assistance from Sunsetter. All to determine Tforce lost them.

Sunsetter customer number **. There are many LOCAL awning companies that are good and better than sunsetter willing to do whatever it takes to earn your business, do yourself a favor; support your local awning company and save yourself the bad experience and the unnecessary waste of time. Sunsetter marketing is the best in human history, nothing else from this company is good. I ordered 2 awnings and together with it I waited my 8 weeks to receive them. After waiting the 8 weeks the order was missing 75% of the pieces, basically they just sent the lateral arms.

Updated on 09/11/2023: I wrote my original review on 8/30/2023 and needless to say, the company sent me 1 brief email asking for my order number (I provided them the name of the installer and seller I used). They have not provided any insight as to why the product is delayed, how they're going to compensate, or any communication that makes a customer want to use them in the future. My original product, ordered June 5, 2023 , still has not arrived 3+ months later. My recommendation is to find another awning company. I regret ordering from SunSetter.

Bought 9 units and then 3 more from Costco as the first units functioned OK for the first 6 months. The installation from one of their dealers was outrageous as we had not bought the units from them, but we were stuck. At approximately 10 months, one of the solar panels failed and after trying all the suggested remedies, SunSetter, sent me a replacement unit under warranty. The second solar panel failed just past the first twelve months, and that is when I was told that years two and three of the warranty were pro-rated. So about 80 dollars later I received the replacement unit. (I was told by the support person that I could expect a failure every two to three years.)

I explained to them that I wanted to make sure I had the awning installed and able to be used by the 1st of June. They said, "No, that wouldn't be a problem." But we ran into a couple of hiccups trying to get an appointment for them to come out but because I called them early. The tech who was gonna come ended up getting COVID. But he got all the measurements. So, I picked everything and got a confirmation. But I did not realize the installation wasn't covered when I paid them. So, I was in shock when the techs said they were gonna need a check from me. But they were good and they knew what they were doing. It's just that I was not prepared to have a check ready for 699 for the installation. Other than that, I love the awning. It works great. I get a lot of compliments on it. I have full sun so I leave it up all the time unless we get really windy weather.

Ordered a retractable awning on May 25, 2023, and still have not received it over 2 months later. Some items are on back order and the available items have been sent to a carrier where I can expect another 6 week delay! This is frustrating and unacceptable. Will not order again.

The contractor that put the awning in was very helpful and informative. They explained the product. They got the awning onto the deck where it needed to be. I love the awning. But I don't know if we call the company that installed it if we have any kind of maintenance on it.

They delivered when they were supposed to. The price was what they said it was gonna be. It's a very nice-looking awning and I would recommend it to people. It's much better than what we had 'cause it rolls up. If it's gonna storm, I just roll it in then roll it out when the weather is nice. We love it. I've shown it to other people who have come to the house, and they're impressed with it.

I went online. SunSetter Awnings filled out their online form. They sent it to their dealer for my area. And the dealer called me to be able to set up an appointment. The person that came out to provide what SunSetter provides was very nice. The SunSetter product is amazing. I like it. It was the installation that was a problem. My only concern is whether I have a warranty with SunSetter for the product that was delivered. It’s no fault of SunSetter except for they aren't vetting their dealers well.

I was very happy with my experience with the reps. They made the appointment and showed me all my options. The installers were very nice and they did a good job. So far, the awning looks the way I expected to.

The reps who did the presentation were very fast. When I called them up to find out if the awning was in, they said it just came in. I told them that Friday was my 50th wedding anniversary and asked if they could have it done because we were having a party. They said it was no problem. They came out at noon on Friday and they were completely cleaned up by 1 o'clock. I was very pleased. Everybody loved the awning. It's 15 degrees cooler in the kitchen area and I can feel the temperature go down as the awning goes out. I'm very impressed with my electric awning.

We could not afford to put a back porch onto our house and we needed something to block the sun out. The awning sounded like it was the ideal thing which was a whole lot cheaper. The SunSetter team did their work and we love the awning. It works just fine with us. We're very happy that we made the decision to get one. It keeps the afternoon hot sun out and then we roll it back in at night or if the wind gets up. We protect it well. I told a friend of ours about SunSetter. She wanted something on the back of her house.

I did some research and saw the reviews on the SunSetter awning as opposed to some of its competitors. SunSetter seemed to have the highest quality so I went with them. Working with them was positive. A salesman came out and gave me a price. We agreed on the price and we got the order placed. He said it would be five to six weeks to get the awning in and everything. As promised, they delivered and set it up within that timeframe. They did a nice job and the awning works great. I would recommend SunSetter to anybody that was looking to get an awning.

We had a new deck put on about three years ago. It's in the back and the sun hits it directly. It gets a lot of sun throughout the day. We had a big portable awning but it was a hassle trying to open it and it broke several times. We decided that we'd like to go with an awning that was permanently built in that we could use. The SunSetter sales rep who came out had quite a bit of experience and he was very professional and friendly. He also didn't waste a lot of time either, which we appreciated, but he asked a lot of questions and led us into the material and how it was built. He did a good job of explaining the differences between our options, especially housing the awning.

SunSetter Awnings is a good product and I liked the warranty. We paid more than we should have paid because there were other specials going on that we weren't informed about. But I just wanted it done. The installers were very knowledgeable and they made it right. We love our awning. It was to keep the heat from coming in the house and the sun being bright coming to the kitchen. I like the remote because there's no way my mom could have cranked it. It's a push of a button. It's a great investment. It saves a lot in the long run.

SunSetter Awnings' reps were very knowledgeable. I got the light and the wind mechanism that would bring the awning in. It’s good and it's the perfect space to keep the sun away.

I ended up buying the side panels which are useless. I thought it would be something easy to use on the awning, but they're not. We put them up but took them down and after that, they're never gonna get used. It would be nice if SunSetter would give me a refund on those side panels. The rep's in sales, so I get it. But if I had known, I would never have spent the money for those things. But the install guy was fantastic. He and his helper put the awning up in record amount of time. He said, "Salesmen tell you a lot of things, but we're the guys that have to install it." But so far, I'm very happy with the awning. It looks good on the house.

I've tried several times to call SunSetter Awnings. It was hard to reach them. But I didn't give up. Once we got ahold of somebody, it was all automated, that said that we would have someone call us next day. He did, and that was the salesman. He made an appointment and he was here on time. He had all the answers. And we bought the awning on the spot. I purchased the one that it was remote, in and out. When it gets windy, the thing automatically contracts. I gave my neighbor the salesman's card. He's thinking about getting one too.

The first young man I had was excellent. He was very knowledgeable and polite. However, I wanted to see more fabric, so I asked to have somebody bring that out and the second gentleman that was out was horrible. He was belligerent, and everything about him was unprofessional, including the way he looked and acted. I have neighbors who also talked with him and canceled with SunSetter. I was going to cancel the entire order as well because he was so rude and badgering. This guy didn't even have all the fabrics. He left one of the books back in Columbus. It was an awful experience. I called their main place and spoke with the person who does the ordering directly and got things worked out that way. I would still recommend SunSetter, but I've made sure that people don't speak with the second person I talked to.

The sales rep was very good, knowledgeable, and went through all the options with us, motorized or crank. We did the motorized, and the installation crew came on time and told us about how long it would take. It took them less than they said it would. They were very professional, and I have no complaints about them. We had a bit of a problem with one of the side awnings that came undone, and they came right back, secured it and made it better than it was originally. The awning is very easy to use. We can put it out when it’s sunny and retract it when it's not. We're very pleased with it. We like the side panels too.

SunSetter's sales rep was honest about what he thought we needed in our backyard and he didn't try to upsell us. We talked about the sizing we needed and what we got was the right size. Also, we had good communication with the installers. They answered the phone when I called and if not, they would always get back within 24 hours. They would keep me updated on when the order was placed, when it was delivered to their warehouse, and about scheduling the installation. So, they kept me in the loop and I never had to chase them down. So far, the awnings are great and they cover a good amount of patio. They are also super easy to use. You press the button and they open or close.

Their rep Charlie was very responsive in getting back to us once we reached out. He came at a time that worked for us to take measurements and suggestions. He was very helpful with setting up the installation. The installers were there at the time they said they were gonna be there. They were very easy to work with. The awning has been exactly what we needed. It's a high-quality product.

The rep was a very nice older gentleman. He drove up here on a Saturday from South Carolina to meet with us. He did the initial measurements and talked to us about our options with the awning. He made some suggestions and he was very knowledgeable about the product. We went with a motorized crank with lights and all the bells and whistles. The installers were very quick and thorough. It looks beautiful and all our customers love the awning. It makes the patio much more enjoyable in the middle of the day. People wanna sit outside without the sun so it has allowed us to expand a bit outside.

The rep was great. He listened to us. He made suggestions that were great. They put the awning up and there's not been a problem. There were two guys and it was easy. It was up before I knew it. The installers were nice and polite too. We're very happy with it. It's on our deck and the deck gets so hot. I love the remote control, so easy. It's quiet, sturdy, and beautiful. I love the colors we picked too.

We like our SunSetter a lot. We use it quite a bit. We're happy that we did it. It didn't take long to get it up and it is quite nice. The sales rep was very informative about it and showed us how to use it. Plus, we came in and we won a prize of a barbecue grill. They had things that you could get if you ordered it this month. They have a great deal. You also have a choice of colors, fabric and manual or automatic.

The sales rep had an English accent, and he did a good job. Everything went well the installation too. The awning is in our back patio, and it has a motor and a remote control. We chose the blue and white stripes with some gray color, and it matches our house perfectly. We don't need the shade as much, but it takes away the glare and makes it a little cooler out there. It's a nice experience. All in all, we would recommend Sunsetter.

I went on the SunSetter website and found a local dealer. The rep had an appointment soon after I called him, and he came with a fabric book, so we were able to pick from there. He was very friendly and knowledgeable about what we would need specifically for our space. He had everything needed on that first day for us to make a decision about what we wanted. It was very easy, and it didn't feel like there was a lot of decision-making. The presentation was excellent and we got told honestly about how to pick between the different products. We got a large, custom-fit awning with performance fabrics, a white trimming and an aluminum hood. It's motorized and we got the lights as well.

I was wanting to enjoy my new deck, but it's on the southwest side of the house, so I get the afternoon deadest dead heat. I wasn't looking forward to that part, so my mom suggested that I look into getting an awning. I looked up awnings and SunSetter was a recommended brand. It was expensive, but they were having a sale. I looked at other stuff that were more expensive as well. For what I was getting, I got a good price and I would be able to use my deck in the heat.

I reached out to SunSetter and it was short and sweet. Within a couple of days, I had my SunSetter up. Two reps came out for the installation and they were telling me what I wanted to hear. They were really concerned about what they were doing and before they left, they had me get out in the yard and look up. They asked me what I thought about the awning and I told them it was what I needed. Then, they gave me things I could put in front of it if the sun was there but I haven't taken the time to put that up yet. I also had a lot of my friends who have asked how I got my awning up and I gave them SunSetter's number.

There was an address listed for the sales rep's company and we first thought we'd drive over there and pop in. We could not find that particular address, but when we used the phone number, he just came over. He answered all the questions we had about SunSetter awnings and shared the samples with us. His presentation was excellent. We got the big motorized awning that has the roll-down screen on the edge, which is a manual part of it and I don't like that it has to be manual. But I like the idea of the features. The installation went good, too. We had to have an electrician come afterwards because we needed an outlet closer up to where the awning was, but the installers did their job and it was pretty effortless on our part.

My order from Sunsetter is delayed by weeks and no one provides any information whatsoever. The franchisee is a rude person that talks over and does not listen, repeating over and over that she has emailed corporate, as if that is a solution. Deplorable service.

Working with SunSetter was an easy process. I contacted the local person who came out and gave us some information on it. We liked what we saw and decided to go ahead and have it installed. The installation went very well. No problems. The head of the construction group and two assistants came in, and within an hour and a half to two hours, they were in and out. And it was a roof mount, so I'd imagine it was a little bit more complicated than if it was not a roof mount.

It was too hot on our deck to sit out there. I did a SunSetter based on a recommendation and quality ratings. The rep that came seemed like someone I could trust and seemed pretty fair. The installers did a good job. I got a gray awning that is about 12' by 10' and I got a remote. So far, so good. We're pleased with the awning. We'll be putting it out when we're planning on having family and friends over and having some meals out on our deck.

The experience was a good one. But I wish SunSetter Awnings employed SunSetter employees to do SunSetter business. It was a bit confusing for me because I had to go through an intermediary to get everything done. It was a strange way of business plan that there was nobody from SunSetter taking care of business. It could have been streamlined if SunSetter itself sent SunSetter personnel out to give me the estimate, and tell me about it. But the guys who I dealt with were great.

It was super simple ordering and having the guys come out. The rep who came out was a super nice guy. He was very knowledgeable and professional. We chose a roof mounted automatic awning with the electric extension and auto retraction during a storm. Three guys showed up for the installation and they did a very quick and clean job.

The reps were very professional. We picked out what we wanted and the techs were very quick to come out and install it. They cleaned up after themselves. The awning is very protective from the sun and heat.

Updated on 07/18/2023: Following up: Yesterday I left a review regarding their bad control systems (remotes, wind sensors, motors). They immediately attach a nice "ooooh, we are sooooo sorry" note. I missed the call when it came, but in her message, Angela just reiterated that my replacement motor order was in process (6 weeks of cranking a 20' awning). She mentions nothing about the hours upon hours I have spent in the last three years trouble-shooting and repairing various control systems on my awning or that the Easy Shade was broken upon delivery (I returned it immediately). They charge thousands for this product. Then drain you a little at a time as their poorly designed gear fails (the warranty 'discounts' the part you need). THEN, you get to spend even MORE of your time fixing it (or paying someone to do so). This company owes me at least a thousand dollars in wages! DO NOT BUY THEIR JUNK!!!!

I inquired in the SunSetter website and got a phone call within an hour from the local rep, and I was impressed with that. He came and talked to us, and we didn't see any need to go anywhere else. When the awning came in after about five weeks, he called. He came over with his son, and they installed the awning in about three hours. They had to do some adaptation to the ends of the eaves. I was there all the time watching the local rep and he knew what he was doing. The automatic awning is excellent, and we have the wind sensor and the roll down sunscreen as well. The local rep was very good. Also, I've already sold three other ones for him just by virtue of the fact that I'm the president of our homeowner’s association, and people have seen the awning. They've bought at least two more from him, so I keep kidding him, "Hey, look, you gotta help me out here."