SunSetter Awnings Reviews

We put in a pool and it needed some shade. We decided to get an awning and went with SunSetter. Our experience was satisfactory. Their guys came in for the installation and within about a half a day, they had it up. The only thing is their price is a little bit higher. In looking into subsequent companies or similar products, they were a bit higher than subsequent companies.

I would recommend SunSetter Awnings. Everything's fine.

I like my SunSetter awning. It does what it's supposed to do. The sales rep was very good. It took six weeks from my purchase to the installation and the installers did a great job. They were on time and very efficient.

My grandmother liked the features of the SunSetter. We decided to go ahead and have somebody come out and see if they could install one in front of our main window in front of the house 'cause the sun comes through there a lot. He was efficient, very educational and answered any questions we had the best that he could. However, we had an oopsy installation. The guy installed it on these wooden beams that are attached to our porch, and they weren't strong enough. They split two weeks ago and we had to have him come back out and remount it to a different section.

With all the research I'd done, SunSetter was the best product for our needs. The sales rep did an excellent job. The awning is simple to operate and performs to what it's built to do. There are lights up underneath it and it's standard for the automatic come in if it gets too windy. It's perfect like what we were expecting it to and we enjoy it.

SunSetter has good products. I ordered the same one as I had before. We installed it ourselves and it was easy.

We purchased a SunSetter awning here at my office as part of a remodeling job and I decided I wanted one for the house. The installers were efficient, quick, and good. They were very professional and knowledgeable and it didn't take them any time at all to get it up. They also came in a little earlier than we expected. And as soon as they came in, they put the awning up and showed me how to use it. It seems to be of good quality. We got the wind control at the office, but I did not get that for the one at home. I just got the remote. I was very satisfied with my experience with the one at home. The one at work was not a good experience. It took forever to get it. Overall, if someone is looking for that type of thing, I would recommend SunSetter.

I had the SunSetter salesman come out and we went over everything. I had a little bit of a complicated situation, but we worked it out. When he came up with the price, it was a little high so I told him to let me think about it for a minute. So a couple of days later, I called the salesman back and told him we'd go for it. When he was first here, he gave me a handwritten estimate with everything on it. So when he placed the order, he had to officially do it over the phone. Then, when the awning finally came and they put it up, a major piece was missing, which was the shade that pulls down to divert the sun on the front.

I purchased my home it had a SunSetter Motorized Awning. The installation of the Awning was installed on the roof of the house. Well years later I started to get water in my home. I got a roofer to check it out. The damage was beyond belief due to bad installation of the Awning. They drilled starter wholes in the roof to try to find a stud and left the wholes open. No sealer for years. The holes were 1/2" round and over 6 of them. They removed the Awning and mounting brackets. The plywood was damaged badly and the roof joists below the awning mounts. Very bad workmanship.

SunSetter is a well-known company with a fairly good reputation. Because of the size of my yard, I had no option other than to have some kind of an awning attached to my home that could cantilever out and be retracted. The experience with SunSetter was nothing but positive. The awning was delivered much more quickly than they had thought and that was a positive, too. It wasn't under the seller's control but it was up to where it got shipped from. The installation guys were professional and knew what they were doing. They explained the operation of the equipment to me well and let me know that I had options if it didn't cantilever quite out as low as I wanted it to and that I could call them and they would come and do a quick adjustment at no charge. I wouldn't hesitate to recommend SunSetter.

We redid our backyard, so we wanted to put an awning up. We were torn between putting up an umbrella on the table or putting out the awning and we started looking around. I had always thought about a SunSetter awning when I bought a house in Woodmore North over in Bowie 20 years ago and I never put it up. We punched in SunSetter on the internet and it came up, and then there's a company that does it, Beltway Blinds, and they came out and did it.

We needed an awning because I'm not able to be out in the sun. We thought SunSetter was gonna make a difference. The guy who came out to us told us a lot of untruths. We live in a mobile home. So, the SunSetter awning is too heavy for the trailer and it's causing part of our front door to come down. Then, he told us that it would withstand winds up to 35 miles an hour and it doesn't. Only you gotta put the awning up if it starts blowing more than 11 miles an hour. The installer was very nice. He put the awning up, attached it to our roof, showed us how to use it and left.

We had a room that was warm from the sun exposure in the morning and an awning would probably help out a lot with keeping the room cooler. It's not a room that we used before and I installed fans and screens, and the awning was part of that. We got one that would match our house best. We weren't happy with the color selections that SunSetter offered and didn't want anything too crazy. We just wanted the color to be right, and we found it. It was a blue color that matched the trim on our house and had been discontinued. It was one of the lesser grades but we wanted the color more than anything else. So we went with it rather than upgrading to a better quality fabric. The awning has a 10-year guarantee on it and we figured that it'll last more than 10 or SunSetter wouldn't offer a warranty.

We bought a SunSetter awning when we lived in Rochester, New York and we liked it so much. This year, my wife decided she wanted a place in the backyard so we had the back of our porch done. The guy who came with the two young guys to help him did a great job. They cleaned up everything when we were done and it was exactly what I expected. Everything was professional about it. One of the things that we like is the bars on the sides and we went with an electrical version where I can just push the button and it opens it and closes it. That was a big plus. Also, my wife liked the color that she picked, which matches with our house. The size was perfect and they put it in just slightly off to one side from where our entrance is and it was a great place for it.

SunSetter is a nationally recognized brand and they've been around for a long time. I also saw some products of theirs on different neighbors’ houses and they looked to be of high quality. I chose and installed the awnings myself. If you have a few basic carpentry skills, they're very easy to install. The installation was straightforward. I'm very pleased with the quality so far. I haven't tested them yet but there is a 10-year unlimited warranty on them.

Sunsetter came out and found out what we wanted and what size we needed. The installation was super simple. They came in and installed it. They were gone within a short time. They wanted to make sure it all worked and we were comfortable with it. They did a great job. So far, the quality has been great. It's done everything it's supposed to do and it seems to accomplish what we wanted to.

From SunSetter Awnings' salesperson to the installer, they were all fantastic. I had the SunSetter delivered to my house. The installers called the day before and showed up on time. They were very professional and nice people. They knew what they were doing. I watched them through most of the process and they were very good and everything turned out well. We had a choice of colors. We chose something to match our deck, and it has the remote retraction and extension on it, and the wind detector. We could open and close the awning with the push of a button, and it would cover the entire deck. And when it's out, we can finally enjoy our patio. The awning blocks the sun gives us a cooler temperature.

SunSetter Awnings' rep was knowledgeable. I called him and told him what I wanted. He came to show me the patterns in person so I could see what the fabric was, but I already knew what I wanted. Also, I installed the awning myself and it was very easy. Go ahead and call Sunsetter. It was a great experience.

I had a SunSetter awning from a previous purchase years ago and I was satisfied with it. So, this time, I just replaced it. I purchased an awning earlier this spring and the salesperson that I had didn't order the right one. After it got here, and I realized that it wasn't what I wanted, it was returned. I was grateful for that. I recontacted SunSetter, and we started over again. Sunsetter ordered me another one that was the correct model that I wanted. I waited and waited. Finally, I got ahold of the trucking company. They gave me a tracing number and I said, "Where is it?" The rep said, "We've lost it."

We're very happy with our SunSetter at this point. We have the wind sensor on it and there was one time where the wind came up and we didn't realize it and, all of a sudden, it was retracting. Our awning has given us much more use of our patio because of the sun hitting it directly most of the day. So on nice days, we have it out. We enjoy it. I'm not sure whether it's good or not if there's gentle rain because I always worry about it starting to mold. So, I'd like to pull it in when I think it's gonna rain. I missed the first five minutes of a little shower we had one time and I quickly started rolling it up and I noticed it was rolling up wet. So the very next day, when the sun came out, I extended it and it's dried. Other than that, we like it. It gives us much more use of the patio. We've had card games under it already. Early in the morning, we sit under it sometimes, especially during these hot days.

The Sunsetter team did a good job and they were gone in about four hours. The awning I got is motorized and has a remote, and I stick it out when I use it and suck it back in when I don't. The quality is very good, and I have recommended Sunsetter to friends.

When we bought our house, there was a SunSetter awning on it, which then got broken. It was left out in a thunderstorm. It was an old one, so SunSetter doesn't make the parts anymore. We opted to get a new one with wind control and lighting, but I'm not entirely happy with it. It's noisy when it starts. The awning we had tucked in under the eaves and the little flap on the awning didn't blow around much because it was in under the eaves. The new one has a six-inch flap that hangs out, which is very much in the wind and flaps rather noisily.

The installation was good, but I'm waiting for the awning to be repaired. Don't have it tilted because it's bad.

I have a deck, and it was extremely hot. I didn't wanna buy a hard cover, so I bought a soft cover. I wanted something simple. The awning is excellent. I use it when it's sunny outside. I like the shade. The SunSetter Awnings team was excellent. They were in and out quickly. I would recommend the company highly.

The team was very helpful and efficient, and they got it done very quickly. We got an awning that was a little narrower than the 20-foot width. We got an 18-quarter that fit exactly where we wanted it to be. It's automatic and it has the shade that pulls down on the front of it. It works great. We had our neighbors over one night and we had a party of 12 people come over and enjoy the SunSetter. We had a great time sitting out in the late afternoon when the sun was right there. Everybody's been very positive about the SunSetter and we let them know that it is SunSetter.

I went through Costco and the only option they had for awnings was SunSetter. So, I went with that and had the awning installed. It worked out really well.

I contacted a local company and the service was excellent. The SunSetter awning is beautifully made and I love it, but I wish it was less expensive.

I love Sunsetter. I have the shades that I bought from them a long time ago, so when I thought about putting up an awning, I just went with them. Installation was painless, and I've had the awning three months now. It's made a lot of difference because I have it on my back deck and it shades the sun coming in in the mornings on the east side. I'm satisfied with what I've had before and I'm also totally satisfied now.

Sunsetter sent me an advertisement in the mail, and I didn't know there were other awning companies. The awning is way too expensive. My husband was mad as heck because I got it. I went into that stupidly, and I won't do that again.

Love it! Best money I've spent in years. Remote control was a no brainer. Alexander, salesman-installer, was very nice and answered every question and put it up within days after it was received. I have had no trouble with it and have a good warranty. I also feel I can call Alexander if any need arises. I recommend this to everyone, so happy I have it.

I first bought a large awning for my sister's new home and loved it so much that I bought a smaller one for the balcony on my condo. Then my parents built a new deck and I surprised them with a new awning and they love it too! These awnings are game-changers for allowing you to be outside...it's like adding another room onto your home!

We had an automatic awning installed over our deck. It has made all the difference this super hot summer. It's so great! We have a lot of wind here and it's so nice to know that it will come in if it gets too intense. We really love the awning. And the Jackson men who installed it were so professional and thorough. Absolutely top notch all around.

Great product however could have been better designed. The awning works well except for the LED lights that are not part of the extended bar but rather are adhered by tape. In hot weather the lights fall off and hang from the bars. Notified the agent who advised us to zip tie them on. Not the greatest look to a $$$$ awning.

Purchasing an awning from Sunsetter has been an absolute nightmare. We ordered the awning the first week of May. It is August 4th and it still has not arrived. In addition we have no idea when it will. I have spoken with customer service a few times and all I get are apologies and excuses. $5,700.00 for a cheap flimsy BBQ so far. People that buy $5,700.00 awnings do not have much use for a $50.00 BBQ. We gave it away. BUYER BEWARE with these guys! They SUCK!

Ordered my spendy awning in May. Was told repeatedly that RXO would have it to my place. It took 3 months. Very disgusting and would never recommend. Was told 3-4 weeks and ended up 3 months. Never received anything. I refused to pay the delivery. That was the only compensation we received.

My new SunSetter Awnings have added an additional room to my house. They have made my patio area usable during the summer months. Our installer, A to Z Shades and Shutters were professional, timely and cost effective. I would highly recommend SunSetter Awnings and A to Z Shades and Shutters without reservation.

We ordered our product almost 2 months ago and it was shipped a few days later according to the e mails we have been sent, but we have not received the product yet. Just be aware the delivery company is very slow. I hope the product is worth the wait.

I like the SunSetter. But I didn't like how long it took to get it and install it. The shipping was delayed several times. It was not SunSetter's fault. It was the company that they used to deliver. The delivery company left it sitting on a bay in Texas for nearly a month. Sunsetter contacted me about the installation because the installer wouldn't install the awning till it was there. Even though we knew when it was coming, he wouldn't even schedule it. By the time it got here, the installer kept delaying. When he scheduled it, he didn't show up. I got a call from the rep guy after that saying they fired him and that they were bringing somebody out immediately. The second installer came out overnight and drove all the way from California to install it. None of it was SunSetter's fault and I love my SunSetter. I would've liked to have paid less. But now I stay outside a lot longer during the day.

We wanted some shade on our pool deck. I called SunSetter in for an estimate and I liked their product. The quality of the awning is very good. The installers were excellent too. The product is a little expensive. But other than that, I'm very happy with it.

SunSetter is the gold standard from all the research I did. They weren't the cheapest but they had the best reviews. I found them and then, I found a local dealer because I like dealing with local companies. They were close by and I called them directly. Eric's Awnings did a fantastic job. They explained the process as they went along and did a nice job explaining how to operate the awning but more importantly, when they weren't here, if there was bad weather, how to retract it manually if we needed to and the awning sensor. It was well-executed. So far, based on what I see and the material I feel, it seems like the awning is very top quality.

We had the right place for an awning. I added my dad a sun deck and it was getting too hot. So, the Sunsetter awning was for that. We used Overhead Door in Medford. They came out and gave us an estimate. After we paid, they came and installed it in five weeks and everything was in good shape. The awning is used daily now in the summertime. It works fine. It's everything we expected.

I've seen SunSetter's commercials on television for years and I decided to do it because our patio is in the back of the house and it was incredibly hot to sit out there in the summer. We wanted something with a shade. Two representatives came and they showed me different options and the pricing. They were knowledgeable and I had a good idea of what I was expecting. I've had the awning since May and so far, everything is fine. It makes a difference because it doesn't reflect the sun off the concrete on the patio so, it's much cooler out there. We use it every day.

I ordered a SunSetter awning through Costco, and it's exactly what I expected. It wasn't cheap, but it's a nice awning and we're happy. I would recommend it.

Sunsetter's customer service is great. We contacted a rep to come speak to us, and he came, took measurements and gave us a quote. It's expensive and I know a lot of people who would not be able to do it just because of the cost. However, we knew we wanted it, so we put it into the budget to be able to do it and the installation was great. The rep who came was also the install person, and we love the awning. It's perfect for the back of our house. It's near our pool, and it's wonderful for a sun shade. We wish we would have done it years ago. I love how they look when they're out and that they are electric. That's very convenient. We have the wind thing on it as well. That's great even though I'm afraid to take advantage of that. I put them in when it gets windy.

The install was quick and efficient, and it was very good. The awning is beautiful. It's over a patio, so when we get the afternoon sun, we put it out and it shades the patio.

I've heard about SunSetter Awnings and I figured they were a good product. So far, so good. We're getting shade. But the arms flop back and forth. I've had some problems with it that they would correct next week. We're not happy with the fact that it doesn't take very much wind. I would like to know exactly how many miles per hour wind it would take. I've read all kinds of things about how many miles per hour the wind could be, but I didn't find that true.

We had been trying to figure out what to do on our deck porch and we couldn't figure out the right solution. We decided that if we could get an awning that's a natural fit for it, it would be perfect. When the gentleman from SunSetter came to do the measurement, he said they got a size that would fit that and it would fit perfectly without any additional work. That was a big incentive for us. He carried it all the way through and answered all of our questions. He was patient with us and wanted to make sure we had everything taken care of. Also, the price fit our budget and we were happy with that.

We've had a SunSetter awning for 30 years and we needed to replace it. We ordered a new one online. It's a 20-something foot by 14 foot basic awning. It came in and we put it up. I think the fabric on the original one that we bought 30 years ago was better. It was thicker. It's on my deck in full sun and it's open all the time in the summer. We don't let it back. We only close it up in the fall. If it's gonna rain, we put it at a tilt. We lower one side down so that if we get a chance of rain and we're not home, it won't collapse it if it rains hard, and the rain just drains off of it. I always recommend SunSetter.

The rep with SunSetter did a fantastic job. He showed me some different samples and I was giving him my feelings of what was the best for the money that I could afford. He directed me and gave me the options, and I liked it. The awning matches the house, and it looks very nice. I love that it's automatic. I go out there and let it stretch out and retract. The fabric is nice as well. I had asked questions about when it gets wet. When they installed it, it was drizzling a bit. I asked about mildew and they assured me that mildew wouldn't set in. They said to stretch it out on any day that as though it had gotten dirty during the time it was extended. It's easily cleaned with a water hose. Also, it's a good value. If it's raining outside, I could still stay outside and breathe in some of that good fresh air. The other value that I like is if I should ever decide to move, I can take it with me.

We already have a SunSetter awning and we decided to add a second one. We got a motorized, wall-mounted awning and I installed it myself. It wasn’t the greatest but it was okay. It was just the instructions for where to mount the brackets were very vague. There could have been more instruction for the size of the awning that I had where those brackets needed to be. The awnings have only been up for maybe two months and we've already noticed a pinhole in the awning. This is the new one. I've had the other one up since 2016 and there are no holes in that awning. I was made aware of that pinhole being in there just last Friday. It has nothing to do with the installation. It’s under the roof when it's rolled up. So, I don't know what caused that and I will look into the warranty.

SunSetter had just two guys come out and they did a great job. So far, we like the quality well. We got the automatic awning and we ordered the wind sensor but we haven't had it put on yet. We decided after the sales guy had sold us on that but some guys are gonna fix that for us.

The sales rep had good follow-through. I was pleased with the service, and I'm very happy with the awning as well. Overall, my experience with Sunsetter was wonderful, and I have absolutely no complaints.

I got an awning from SunSetter back in 1999. It was a manual one and got damaged by hail. I got another one but it was destroyed by hail again. I replaced it again with another SunSetter, but I got a little better SunSetter this time. I got one that's automatic. I ordered it through Costco and hired a guy to help me put it up. So far, so good. I got a five-year warranty on it. My only issue is it's got a wind sensor in it and I've shaken that thing and done all kinds of things to it but it doesn't do anything.

The SunSetter shade I put on the front porch was not going up evenly. They ripped out paper towels and stuffed them in the blind to make it even. It was the cheesiest thing I've ever seen and I don't know if that's the way it's supposed to work. If they stick paper towels in one side, it evens it off but that's not a fix. It wasn't cheap either. I was upset that, for all the money I paid for it, they stick paper towels in one corner to make it better. Other than that, it's been a couple of months and the quality of the product has been fantastic so far.

We're happy with the purchase. We needed shade from the blazing hot sun on our deck and the installation of the SunSetter awning went perfectly. Eric's Awnings, a contractor out of Woodbury, Connecticut, took care of it for us. SunSetter is highly recommended. We've recommended them to a friend of ours, and they have already had theirs installed also.

It was super easy with SunSetter. A young man measured then the guy showed up, and I didn't have to pay anything ahead of time. They installed the awning in a very short order. I love the awning. It's a great product. It's a light color, very streamlined and not clunky. I love the operator too. The whole thing is well-designed. Not that they misrepresented, but it was a lot of money though. It was more than I had thought it would be. It would have been nice if it was a little less expensive, but it's a quality product. I'm assuming it's gonna last for a long time.

The sales rep came out to the house and I had a long discussion with her. She showed me all kinds of samples, and she was very nice and good. The installer was awesome as well. He was quick, neat, cleaned up everything, and explained everything. The awning came in the projected timeframe. There were no delays, too. Overall, I'm very happy with SunSetter's product and my contacts. It's a good company, and the quality of the awning is very good. I can't tell how long it's gonna last because I've only just installed it recently, but it looks good.

I had a very good experience with SunSetter. I saw them online and contacted the number, then I got this person that installs SunSetter awnings. The awning was quite expensive, but I got all the bells and whistles. Installation went very well. As matter of fact, they scheduled me two weeks out. I really wanted it a week sooner, and they rescheduled their other job to accommodate me.

I called Sunsetter and the lady told me how much everything was and it was pricey. But I decided to go with them because you get what you pay for. I was pleasantly surprised with my experience because the gentleman who sold me the SunSetter showed up when they were coming to install it. I didn't know he was gonna do that. That was so awesome. He wanted to make sure everything was great. He was there hanging out and making sure the guys did what they were supposed to. Everything was beautiful. I got the retractable electrical awning and it is amazing.

I was hooked up by doing a SunSetter search and they directed me to the closest dealer in my area. I called them and then somebody came to my house and showed me all the different options and all the choices. So that was all good. The installation was incredibly fast. It was less than an hour. They came when they said they were going to come. They were fast and efficient. It was two men. They were really nice. They left everything neat, clean, and orderly. It was great. We had a party yesterday and the kids were all under the awning. They were very happy.

The awning is nice looking. It's stripes. We got the Sunbrella material which was an upgrade. It's very nice. It's got the lights in it. The lights are beautiful. It's nice in the day and also at night. The Sunsetter rep that I dealt with was nice. He was very helpful and knowledgeable. He explained to us the things that we didn't even think of. The installation was quick and painless too. They did a good job. They put it right up. Sunsetter is a little pricey, but they're good quality.

SunSetter was good. I saw them in an ad and called them up for a quote and a gentleman came out and did a good job for us. The installation was a little messy and difficult for him. He had a tough time trying to find some studs to put it in, but he and his partner were very polite and did a nice job and came back and finished it up the next day. The awning seems to be working fine. So, I'm happy with it. It's done everything I thought it would do.

The SunSetter team was were very knowledgeable and they took care of everything. They installed the awning very quickly and made sure that I was satisfied. They also gave me some instructions and made sure that I understood how to open and close it and change certain things if I needed to. I got the motorized model and it's worth the money.

We got a SunSetter through a local contractor. That was a very smooth process other than it was extremely difficult to get fabric samples. We ended up never getting the fabric samples until after we'd ordered the awning. They finally arrived in the mail five or six weeks after we ordered them. When a customer asks for a fabric sample, SunSetter should send them out to them. But the awning is great and the wind sensor good. However, the lights are inferior for the money. I wouldn't spend that money again. The light temperature is completely wrong for the mood that you're trying to create. A bright white LED is not what you want in an evening when you're trying to relax. Also, when you look at the price of the LED light strips versus the benefit, it's not to be repeated by us.

I had a deck that the sun was rough on, and it's an area that we enjoy using. We looked out to all that was available to us and SunSetter was the one that met our requirements. I needed one that I could mash a button and it would open and close the top of the deck. I also needed something that was sun-resistant. The fabric SunSetter uses met that requirement, and they also had the color my wife wanted. It's a combination with the two different colors of blue and a light gray stripe.

We had had a SunSetter at our old house and we enjoyed it. When we got up here, we had a deck put on the house. We didn't want my husband sitting out there in the sun all the time so we called SunSetter. I had seen they were having a special on TV. However, I was not impressed with the first gal that I talked to. I was quite angry because she said there's no one in the area to put it up and that we couldn't get it. I knew that was a lie because I'd already had one. I waited a couple of days and called again. I told them I wanted to talk to a supervisor. I didn't wanna talk with somebody in between. I didn't get a supervisor but got this other guy who took my order. We set it up that I was to get a certain one and a grill.

I had someone install a SunSetter awning. He called in, got some answers and seemed happy with who he talked to. I like the awning. So far, so good. It's guaranteed for 10 years.

I live in a 55 and older community where a lot of the homeowners have gotten an awning for their decks. It's been so hot, and anything that might provide some shade outside is attractive right now. I heard of the name SunSetter as being a quality product, and the contractor that we approached about installing an awning recommended that we do SunSetter. I got a retractable awning with a remote that goes with it, and it's really convenient. It covers our deck, and in my opinion, quality is measured over time, but right now, it definitely seems like a quality product.

We got good feedback from people I've known who had SunSetter, so we went with the product, and everything was great. SunSetter has really good people. They were on time, did great communication, and let us know when the awning arrived and when it would be installed. The guys were here for four and a half hours. We're very happy with the product. It's well-made, it does what it says it's gonna do, and we've had no issues. The awning definitely improved our outdoor space, and we have the option to remove the sun.

I have friends that have SunSetter and they love it. We've seen it in person at our friend's house, and I asked them where they got it from. The sales rep was thorough, and installation was great. They were right on time, and they said they'd take up to two hours but it was just a little over an hour. SunSetter was easy to work with and prompt. The awning is high end, and it's great quality. I'd buy again. We love our awning. We can stay outside longer, and it's about 20 degrees cooler. I give people cards about SunSetter 'cause they left me some cards.

We called SunSetter and had them come out and take a look at our backyard. The rep measured everything, gave us a good quote, and explained everything. We got some incentives that they had going on at the time so it helped. It's still an expense but the SunSetter awning is perfect. We have a little remote that we can open and close it with. If others need something like this, SunSetter is the place to go.

I was looking for an awning and knew that Costco sold awnings. I looked at them first and saw SunSetter Awnings, but it was like I had to find my own installer. I said, "I'm not going to do that." I reached out to SunSetter and found an installer. I hooked up with them, and everything went well. It's a power awning and that works well. We've had it for about a month, and we're pleased with it.

We ordered a 20' SunSetter Platinum Motorized awning from Mike at Bast Awnings in Lincoln, CA. We ordered a custom color, so it took almost a month for the awning to arrive. Mike installed it in about 3 hours and it's perfect. The mounts are under the eves so the awning fits flush with the gutter. I'm so impressed that I want to order another awning at a different location in Lake County, CA. My thanks to Sunsetter and to Mike, the installer/salesperson.

My experience with SunSetter was good. I had a local guy come and measure. He sat down with me and answered questions. The installation went well. As long as the wind's not too crazy, we put the awning out and put some shade on our deck so we can sit out there and relax. We're pleased with the awning. It does what it's supposed to do.

The team was excellent. They came and did their job without a whole lot of foolishness. They were out there and did it in three hours. They also showed me how to work it. I would recommend SunSetter. It's an excellent awning.

We are very happy with our new SunSetter awning. Both our salesman and the customer service team at Shade One Awnings were great to work with. And the installers were very efficient and knowledgeable. Michael, our sales rep, provided recommendations and advice to ensure our awning met our expectations. Overall great experience and great awning!

SunSetter is one of the better companies to look at. After my contractor showed me the difference between SunSetter and a couple of others that were comparable, I agreed with him that this SunSetter was the best way to go. They did an excellent job during the installation. I like my experience with SunSetter but I have a bit of problem at the moment. Part of the awning has been damaged because of wind, and I had been told that wouldn't happen. I've been trying to get the guy who installed it but he's been super busy.

When you think of awnings, you think of SunSetter. At first, they were hard to get ahold of. But once I got ahold of them, they came out and gave the estimate. They had to order the awning, so it took about eight weeks. Then, we got the wrong one. But they put it up and let us use it for four to five weeks until the right one came in. So that was very good customer service there. The G&H Designs that installed and we bought our SunSetter awning through was also very professional to deal with, friendly, and courteous. They also lived up to their words.

SunSetter is very expensive, but I would recommend them. Their reps were very polite and three weeks or so after I talked to their sales team, my awning was installed. The installers weren't there more than a couple of hours and the awning was good quality. I enjoyed it.

When I contacted SunSetter, they said they would send somebody to the house so I could pick out the stuff. They sent the contractor to the house and the contractor had his own plan on what he was going to do. I'm still getting stuff online from SunSetter about free this, 200 off this, 500 off this. SunSetter is out of the loop after they send the contractor to the house. But the guys who came for the installation did a great job. They were quick and very professional. They showed me everything I needed to know.

SunSetter had better quality and price, so it was an easy decision to go with them. The installation was very quick and efficient. But we had one little issue with a cap that came off on the end, so I had to have their team come back to replace that with something that couldn't just be snapped back on. Also, since I wasn't there when they finished, there were a couple of things that they were not able to explain to me like how to operate the awning as far as dimming the lights because I had lights attached to it. But I happened to see that in the instruction book when I wanted to call them and have them come back. So, when I had them come back, they talked to me about that as well as how to adjust the sensitivity for that wind sensor. So I was glad that they talked to me about it because I didn't know that the sensitivity was adjustable. Their tech showed me that as well.

We ordered a SunSetter awning over the phone then they shipped it. We had it for over a month before we could get it up because in the packaging, they sent the wrong brackets. I called them and ordered some more brackets but they sent the wrong ones again. I kept having to do this little dance with the installer trying to work with his schedule and mine. It was a big inconvenience because we got some other stuff going on and we didn't need to deal with all that. We also had to pay for the shipping. I ended up getting a discount on the original shipping of the awning, which was a pretty good chunk, for my inconvenience. But we should have gotten a little more discount than what we got.

By and large a very good product and we're very happy with our purchase. One disappointment, the end caps will not hold without the use of zip ties. Both ends don't fit to the same degree, the caps would need another 1/8" in depth to clip on and hold themselves in position.

Everything went well. The sales rep was very polite and did a good job, and the installers finished very promptly. We like the awning very well. It seems sturdy and a good product. I would recommend it.

The guy who came in and gave me the estimate was great. The guys that put up the awning were great as well. I have recommended SunSetter to my neighbor. Various people had it and said that they liked it.

We’re starting to use our SunSetter awning more 'cause the weather here is getting warm. But it is upsetting that it doesn't have a side shade that you can block off the sun. 'Cause it's coming in big time. Maybe during the daytime, early day, it's in the front of the house and the sun is being blocked. But when it comes all the way around to the side of the house, the sun comes right into the area where we are. It's a roof mount because we don't have the height and it was very expensive. It was almost $7,000. If I had to do it over again, I probably wouldn't do it. We looked at it three years ago. The same person came down three years ago and the price is $3,700 more in three years. He was giving us 4,200. “Let’s do it for 4,000,” he said. Now it's $6,700.

We moved into this house and the deck is on the side. In the afternoons, it's intolerable unless you have awning to help shade the deck. A representative came and looked at what we wanted, measured it and gave us the price. Then the installation team showed up, put it up, and it worked. We have two SunSetter awnings, and they both have remote controls. They both retract if the wind gets extreme. It's much more convenient. We had a SunSetter awning in our previous home for 20 years and it was manual. We had to manually extend it and roll it up.

The men who installed my SunSetter were excellent in their knowledge and mechanical ability. They did the task in jig time, were polite and agreeable and a pleasure to have around. We are very well pleased. They showed upon at the time they said they would and left with all of the packing material. They spent their time efficiently and expertly.

The awning works fine. It has good quality. However, I thought it was getting a cover, and it had no storage cover when it's up against the house. Now I got to order another part. That should’ve come with it.

The sales team was very good and the installation was easy. We got a motorized awning and the quality has been good so far.

We searched around for someone that could be there quickly and SunSetter was. The guys were excellent and set it up right. They hung out in my powder room for a little bit till the rain eased off but they worked and finished it. They did a nice job and the quality of the awning is fine. It's lighted and full length.

We got a SunSetter awning through a dealer here in the local area and he did a good job of explaining it. But he didn't ever tell us about the emails we would be getting from SunSetter offering rebates on this and that. I'm a little bit disappointed with SunSetter in that they don't pass all these deals through on their dealers. They said, "We can get you $900 off on the SunSetter awning." This was after we had the awning already installed. They don't even know I have an awning put up so something's slipping in their system. They can't give me any rebate anymore according to them, even after I called them up and talked to them. Others should contact SunSetter first and get the rebate before they send it over to a dealer 'cause sometimes the dealers don't pass that rebate through. Other than that, the quality of the awning is great.

Easy appointment ability, sale rep. on time and very knowledgeable of product. Waiting time 6-8 weeks for custom manufactured and installed as stated. Spot-on at 8 weeks. Installation crew paid close attention to details, very nice to talk with and spent time with me demonstrating operate and answering all questions. Scheduling worked great with us to pick a dated that worked for us. We needed a small adjustment; company came back out with no problem. Awning works great. Very pleased.

The installation was quick. So far, the awning has been performing well. It’s pretty expensive, but I love it. It's electric and got lights in it.

The sales visit was very good. However, the handle already fell apart. Other than that, it's very good quality. It's made real well. I was worried about high winds the other day, but I got it put up quite fast.

I love the awning and the company that installed it was wonderful to work with. My only complaint is I paid for the upgrade to have the drop-down extension to block the sun as it is setting thinking it would be the same gray color of the awning. However, it is a cream color and does not block the sun at all. I am disappointed. I paid extra for this feature. Is it is very misleading. I was also disappointed at all the offers I keep receiving of free items with a purchase (grill, wind sensor, etc.) yet I do not qualify through the vendor and would have had to buy direct.

I got an 8 feet by 8 feet awning from SunSetter. The quality is fine but everyone tells me that it's overpriced. I would not do it again ‘cause it's very expensive. Also, it's much smaller than I expected it to be.

I had an awesome experience. SunSetter did what they said they were gonna do. Everything was presented and options were given to me, and everything went smoothly. The installation team made sure that they were connecting the awning to something solid. I had pre-located the studs in the wall and where the solid headers were for them so it made their job a lot easier. They were cool and did a good job.

I would never order something from SunSetter again in any capacity. The awning I ordered was lost (either by SunSetter or the shipping company - no one would tell me who screwed up) and it took weeks of calling SunSetter (and multiple hours on the phone) to finally get them to admit it was lost and to manufacture a new one. During these many phone calls, the call center individuals were not helpful, indifferent or in some cases rude and laughed at me for wanting this awning so I can protect my new son from sun exposure. After the second awning was manufactured, it was not trackable during shipping for most of June and I had to again spend hours on the phone and calling the shipping company again to find out when the second one would be delivered. It finally got here beginning of July after ordering it in April. The worst home improvement experience ever. Do not do business with SunSetter ever!!

The salesperson helped me along. About a couple of weeks into the sale, we decided to move the awning from the overhang to underneath. They made that adjustment with no problem. It was a great installation as well. The guys came out and were friendly, very professional and knowledgeable. I liked them. They brought the awning and the boxes in the backyard. They got it up there, showed me how to operate it, and cleaned up the mess. We like the SunSetter awning. It's keeping our back wall nice and cool. The only problem I have with it is if it gets windy, I won't have it fully extended. I'll drop it down a few feet so it doesn't rattle. I wish I had gotten the electric one.

It's been great with SunSetter. The person that I dealt with made the experience simple and easy. I was surprised how quickly the installation team completed the work. They cleaned up afterwards which was perfect. You couldn't even tell that they were there. The awning fit our budget and we've been happy with it since then.

The awning that was installed was exactly what I needed. The awning itself is handsome and looks really good both extended and not extended. It covers my patio very well and provides much needed shade. I extend it even when I am not sitting outside to deflect the sun that comes in strongly from the patio direction. Very happy with it and now awaiting a privacy screen to complete the picture. Great product!

We love our Sun Setter awning, it is just wonderful!!! We have been using it every day and have had many compliments on it from family as well as neighbors. The only thing we feel bad about is that we should have doubled the size!! Perhaps we may add another one alongside this one in the future.

Expressing my delight in my SunSetter Awning! It was delivered as promised... And then installed w/ the Business Owner on site working w/ others to make everything right! Instructions were carefully explained... I'm enjoying the lights from dusk into the evening... Really cooler in that afternoon sun!... A Treat for myself... An Asset for my Home!

SunSetter always sent us mails regarding them. We were gonna go to the store and buy a store brand awning, but we had heard people say that SunSetter is a really great awning with good price and good installation team. The salesperson came in, sat with us, showed us all the fabrics and helped us make decisions on which one was best for us. The only hiccup was the installation team thought that the awning was being delivered to us but it got delivered to them. They had to drive it over to us. They said it wasn't our fault so they'd call SunSetter and figure it out with them. They figured it out without having to bother us. The SunSetter awning has been a wonderful purchase. It's something that we use almost every day at this point in the summer.

The rep was very informative, kind and understanding. He explained the whole process to me. The installation was seamless. The guys had it up in an hour. I have been telling my neighbors around that I love my SunSetter awning. It's a great product. It meets everything that I was expecting from it.

North Baldwin Animal Shelter was pleased with the entire experience. The wonderful salesperson answered all our questions and was extremely knowledgeable of the product. He took time to survey our needs and had lots of samples and suggestions to best suit of particular situation. Installation was fast, professional and they made sure that we were satisfied with the finished product. They were on time and cleaned up as if they were never there. We would definitely recommend their product and professionalism. We may be calling again!

I like my Sunsetter solar shade, needed to replace the solar panel assembly, it has been three weeks now and it still has not shipped. They are in the business of awnings and shades, you would think they would have repair parts in stock to ship, customer service is no help.

Disappointed in the delay of arrival. I had to follow up on the status on my own. I think salesperson should have been thorough on his follow up. Product arrived but was missing the wind sensor, the valance needs replaced, and I had ordered an extra controller and it was not sent. I am very happy with my awning and the installation went well. I just assumed customer service would be topnotch which it wasn’t.

Even tho I signed off accepting the install, I may have had too much belief that the installers were professional. Since then I have saw there is some problems that I would like to have taken care of! I have contacted the installer and he has agreed to come back when he is in my area! Hopefully this happens!! I have been in construction all my life and do know when things have not been installed correctly!

Love our Platinum Plus SunSetter awning! We ordered a motorized 20’ Sunbrella in Bay Crest Sky to over our back addition. This room has 6 windows and, because of new construction behind us no longer is mostly shaded - we now get full sun. Without the awning we’d have to keep our shades drawn and our mini-split system would have to work much harder to keep the room cool in summer. One touch up/down is so convenient. It has added a new outside living area for us. Installation was done by our contractor quickly and easily. Very happy with this purchase.

The incorrect size awning was sent, which our rep didn't realize until the day they were supposed to install the awning. This install was already delayed because the awning went 'missing' while being shipped. So now we were told we have to wait another month (which already being delayed almost a month because of the shipping 'misplacement') because it can't be shipped more quickly. Beyond disappointing as summer will be more than half over by the time we are able to get the correct awning.

I usually try to get the best quality and went with SunSetter. Everything was done according to what they said. They were very ethical. The salesperson was very accommodating and answered all of our questions. The installation team was on time and left the area clean. We've had the awning for a few weeks now and we got all the bells and whistles so there are a lot of things that I like about it. It's electric and lights are controlled by electric. I have a shield that comes down if it gets very windy. It's everything that I could possibly want.

My experience with them was good. I purchased the motorized one.

The SunSetter awning works great. I also like that the people putting them together are local and they have a better reputation. It was an easy experience. There was no hard sell. I was perfectly happy.

The installer knew what he was doing. However, we got flyers for all these discounted things for SunSetter after we ordered the awning. When we called to see if we could get it off, they said we couldn't so that was annoying and a little frustrating. I would tell others to look for discounts before they order it because a lot of discounts come in the mail if you order it.

The men who came and installed our SunSetter awning were very nice. The only feedback I would give is to watch when you go through a third party like we did. We went through the SunSetter website and inquired about it, but you can't get it directly from SunSetter. You have to go through a third party and our third party did not abide by SunSetter rules. SunSetter had something where if you were dissatisfied, you had a return window. Ours did not and we didn't find out about that until later. They also don't honor the warranties. It was very disappointing. We felt misled. But the product is very good. We got an Oasis which is very nice. It's just a retracting umbrella when it comes down to it but we like it.

I know it is a cliche but Sun Setter does not even deserve this one star. I had a Sun Setter rep Sarah ** sell me an Awning. She under-spec the awning to the point that it only covered half of my porch. I told Sarah she sold shade not awnings and one of the reason that I bought the awning was according to the website it states that "Professional in-home consultation. Our dealers provide a full consultation in the comfort of your home to help you select the right model and size to fit your needs." Her answer is that she sells awnings not shade.

Had several issues, but after a few visits, along with Murphy’s law haunting me and this awning. Everything has been repaired. Thank you to Josh, and our Salesman Ralph!

I ordered my electric retractable Sun Setter awning the end of April 2024 and the delivery and coordination experience with Sun Setter has been a big disappointment. This is a second home and I have coordinated two deliveries that they have not fulfilled. Unfortunately, I have spent money on flights to ensure I was at the house, and these will never get reimbursed, and I have lost my installers. The communication has been horrible as they didnt even have the courtesy to call me and tell me they were not showing up for the scheduled deliveries. At this point, I call every day and still I have no firm delivery date and the only feedback is that the awning is sitting in a local shipping facility. I'm aware that there are multiple parties in this transaction, but I blame Sun Setter for not helping facilitate the delivery of my product. As of 6/21/24, I have no answers.

The supplied instructions for my SunShade were substandard to say the least. Even after talking to the first customer service agent she couldn’t take the time to explain anything. The second one did and sent me details on how I was doing it wrong. I can’t believe your company hasn’t spent the time to make a simple installation video.

Your installer says you lost the order... How do I know but one of you did. He refunded our deposit and we bought from a competitor. How many times do I need to say how disappointed I am with your Customer Service. One Star should say it.

I'm a little bit disappointed with my SunSetter awning. The size might be too big. My backyard gets a little gust and it looks like a kite. And I don't know if I got the right style. I'm also not thrilled with it because I have to baby it. If I am leaving for the house then I put it in because I never know if it's going to be windy later. It just didn't dawn on me it would come with that kind of responsibility to take care of it that way. It was awfully expensive, too.

The awning was installed on time and so far, it's been terrific. The local dealer was terrific. Eric was great and the people that installed it were terrific as well. I would recommend Sunsetter highly.

We use the awning a lot. It's very easy to use and the quality is very good. Our experience with Sunsetter from the beginning to the end has been really good.

Our experience with SunSetter has been great. It works perfectly. It was easy to put up. I got it because it was in a decent price range and it was a decent size that we're looking for. So far, so good. We like it.

We decided to upgrade the awnings that we had and we've always wanted a SunSetter. SunSetter is highly recommended. They're beautiful, stable and sturdy. When the design consultant came out, it was excellent. He took his time, did lots of measuring and discussion. The installers were wonderful as well.

I didn't realize that the awning was being delivered and I had to contact SunSetter to say it was and I had to schedule the installation. I thought they would take care of all of that and just notify me. So, that was weird. I'm a little concerned because the awning doesn't drain water. Even when it rains a little bit, it pools on top. So, I need to remember to shut it. One time, we had a downpour and there was a big pool on top of it. But the quality is good. I got the premium fabric and that's supposed to last 10 years.

The young man that was our salesman did an excellent job, communicated very well, and shared great insight. Also, the installation guys did a great job. We love the awning and it has a feature in the front where there is a screen that comes down to help block a little bit more sun. We sit out on the back porch and it's been really nice. We like the appearance and we like how it handles. But for the first time, just last night, it started squealing when we went to reel it back in. I told them about it and the rep immediately said she'll have somebody call me to come and check that out.

We got an electric awning and we have a remote that we use to extend and retract. We usually put it out at least halfway four days a week and in the evenings, we retract it. Also, we have the higher end fabrics and a 10-year warranty. It's a great product.

SunSetter seemed to be the best and like everybody else, we were looking for a discounted price. At that time, there was a Costco promotion that lowered the price of the awning. I got a motorized one and after I ordered it, I called SunSetter. We live right in the suburb of Atlanta and I asked if they had somebody they could recommend to install it. To my shock, the girl said no. She told me to check with Home Depot or Ace and ask if they have an installer. The guy in Home Depot said he didn’t have anybody he could trust to be able to put his name on. So I went to Ace and the guy said he had a guy who does the job himself. He uses pulleys and ladders. It took the guy a long time and when he was done, the awning looked good but it didn't look right. I did some research and found out that there were a bunch of things he didn't do right. When he opened it up, it was straight across. It wasn't in an angle.

We contacted SunSetter in February and that was when they were just starting to go around to your house and measure it and give you a quote. We were their second customer for this year. We had talked on the phone with some of the people but we didn't know what we were doing in terms of measuring it so the gentleman came out and did a great job. He gave us some ideas that we didn't even think of in terms of the size. We got the electric part and everything came together beautifully. The guys who did the work had it done in four hours and they suggested having our electrician come in after it's up. Their workers wouldn't know what to do with so that was a good idea. Then, I got the LED lights that go underneath it and it's just beautiful.

The awning is very good quality. We live in the Pacific Northwest, and we have used it a bit. It goes in and out fine. However, there was a bit of an issue. The plug-in for the electric motor on the awning ran down the side of the house. They put two nails with a connector in it (like staples). They go around the corner, and they hammered them in. They didn't use a staple gun, but when they were doing that, it was close and tight. They damaged some of the trim work there and knocked off some of the paint. I was a little upset about that. I contacted SunSetter, and they made that good, so we're satisfied. My neighbor put in an awning next door, and they had the same company put it in, but they didn't ask us. They must have saw them when they were here a month ago.

SunSetter's team did a good job. The awning is very good quality but it doesn't cover the whole patio. And it doesn't do a good job when the sun is full up. But it's okay. It's just the way that the house is situated and where the sun goes down. And that's the way it is.

I called SunSetter and they came down. They measured then said I could get the 20 footer and that I could do it electrically. I said yes to that it because I didn't want to sit here and start opening up an awning by hand that size. When their techs had it put in, they did a really good job doing it. Yesterday was the first time it rained on our awning. It was just a quick shower and when it was done, I could see the water pooled a little bit in the middle, but towards the end because it is on a slope. I took a broom in the soft part, pushed it up, and got the water out. And I kept it out a little bit longer, maybe a quarter of the way out, just for the sun to get it dry it up and it did okay. Then I put it back in. It's a great awning. I got the color that I wanted and they put it up very professionally.

SunSetter lost our order and they delivered it six weeks later than when they said they were going to deliver it. We ordered it at the beginning of February and we got it two weeks ago. I wanted to cancel the order and they wouldn't let me cancel it because they said it was a special order. But they had no idea where the awning was and it kept going on and on. In the meantime, I contracted a different awning company to put an awning in for me, but SunSetter wouldn't give me my money back and the dealer wouldn't cooperate. So I had no choice but to wait it out.

Luke came right out to the farm and measured and took us through everything. He was a super nice guy. He was down to earth and real personable. He laid everything out and gave us the best deal he could. He gave us our best option and we picked what we picked and it went well. The installers were in and out of here fairly quick. It took them less than three hours. We got that sensor that pulls the awning in automatically if it's too windy. The handful of times we've had the awning out, it's been pretty good.

We have a large deck that faces west and we couldn't use the area because of the sun and the heat. And with the SunSetter, now we've been able to set out and enjoy the time out there. We got a 12-foot awning. We love it. We upgraded to the better material. So, we got a longer term warranty on it. I would recommend SunSetter. We enjoy it and use it almost every day if we're gonna be outside. As far as their price, it was a little high, but you get what you're paying for.

The installation was good. The awning was professionally installed.

After everything was done, I'm very happy. I purchased an awning from Sunsetter a long time ago. I wanted to expand that and I needed another awning for more coverage, so I purchased another one from them. Then I'm gonna be purchasing another one within four months in a different property because I like the way they work. Their people were very knowledgeable and offered me the choices. They provided me with a choice that was acceptable to me. When I had to call the office for different issues, the people in the office were also very helpful. Whatever they communicated with me was definitely within the time frame that they said.

SunSetter is a good, respectable company and my experience was very good. The installers were very courteous. They worked fast and cleaned up. But you could never get the salesperson to call you back. I left messages because I wanted a status on what was going on and I had a hard time getting one. But I finally did. When installing the awning, SunSetter’s guys need to take into account where the sun is in relation to where they're installing the awning. Because when my awning goes up in the morning, it's shading half my grass and not the patio. The awning is great. It’s automatic and functioning well. The wind sensor works perfectly but the remote is impossible to use because the lights are so little you can't see them. And if you're outside, well, you can't see them in the sun. It would be much better to have words.

The best thing I've done is to have the SunSetter installers come. I'm more than happy with them. They were wonderful. No mess and no fuss. They sent me a bottle of wine and a thank you note. The company that installed my awnings from whom we purchased was incredible. I love my awning. I love to be outside but the sun bears down on my patio area. Now, I can go out and I can even sit out there when it's raining. It's perfect.

There's a lot of wind at the moment and it's rare that we can have the awning out until next month. But right now, we have used it and it's great. I'm not very happy with SunSetter though. Their ability to ship things from their factory in Texas to Colorado Springs is awful. I ordered the awning at the end of January and I was told it would be put up by the end of March. At the end of March, the contractor hadn't heard anything from SunSetter and they'd lost the shipment. They didn't know where it was. And it took me phoning the contractor and the contractor phoning SunSetter and giving them three days to find it or they'd have to replace it.

So far, we like our SunSetter awning. We haven't got to use it much due to the weather, but we have had no problems installing it ourselves. So, all is well.

I moved into a new house and I had a deck. It got really hot and it was limiting my outdoor time. I looked at a number of companies, and SunSetter wasn't the cheapest, but their quality and warranties were the best. The installation was very easy. The awning helps me not only outside by using my deck space more, but also inside, it keeps my house a lot cooler. Everything has been great so far.

I've had SunSetter for 20 years. I purchased a new one because I moved to a new house. I have sun all day in the backyard and I got a SunSetter Awning to get shade. I love it and it's made well. The material is great. I don't have any problems with it.

We really like the SunSetter Awning. Their customer service was good too. I just wish it was cheaper than what it was.

I bought a SunSetter seven years ago for the one side of my porch and we really love it. We ended up getting one for the other side of the porch because we get full sun on our porch all day long. The first one we got was 12-foot and this one's 11-foot and it's a motorized one. The quality of the product is very good. It's definitely worth the money. It provides a lot of shade. Whenever we're having company or dinner out on the porch, we use it. I also use it sometimes to open it just to cut down on all the sun and heat that come in on our big window.

The salesperson that I spoke to knew what she was talking about. She made perfect recommendations. She was pleasant. She answered the phone. She was awesome. I bought the awning from Costco instead of from Sunsetter directly. It's a motorized 20-foot XL. I did the installation myself. It was challenging and frightening. But when I did it, I got the brackets up and then got a couple other guys to help me put the awning in the brackets. Thankfully, they were installed perfectly. Everything went together great. The only thing is that the brackets are not made to be installed on vinyl siding. They told me that I gonna need shims but it's more than just shims. It needs to stand off the wall by a half an inch. I bought stainless steel washers to get it to straddle the hump and the final siding, and that worked. So, they ought to have something for that.

The Sunsetter rep came out and gave us a price. It was a little pricey but we accepted it. They put a team out and they did the installation in a reasonable amount of time. She told us it would take five weeks but it was about three weeks. We told her that if she couldn't get it in by the end of April, we were flying back north, and it wouldn't happen then. So, she must have lit a fire under somebody. The young fellow that came in and put the awning in was in and out of there in about two hours. He was quick. He said he's been doing it for a good many years. We like the awning a lot. It sits along the side of our house where the sun beats down in the morning. We can now sit out there in comfort. It worked out great. I'm very happy with it.