SunSetter Awnings Reviews

There was a question of location in terms of whether the awning was centered on the window or the side, and we told the installers what we were trying to do. But we haven't had a chance to test the awning in the time when we are most likely to be using it and it may well be that it's fine where it is. But the one day we used it, we were putting it up to help block the sun in the morning because it was low and coming in the north, but it didn't block it because the shade was a little too far in one direction. I would have hoped that it would have been more all-season, that it would have worked in the winter when you wanted to shade out the lights. If we wanted it to be more of the sunblock in the kitchen, it probably should have been lined up about a foot further to the right.

We had a little problem with the remote activating the one time we used it, but it may have been that we weren't giving it enough time to respond. Overall, the product seems to be fine but we didn’t get strong enough support at the time of installation to get it in the right place. The price was good though. I might have expected it to be more expensive than it was.

Sunsetter's shipping leaves a lot to be desired. And during this debacle, I mentioned that to one of the people I had on the phone, and the lady said, "We know it's very hard to get a shipper to ship that kind of a product because it is in a big round tube." It's not like UPS could walk in with a little box and drop it on our porch. I got ahold of SunSetter again and they sent out another awning, which I got.

The first wrong awning came quickly compared to what Sunsetter said it would take. My thoughts were, "It's not a popular model and you probably had it in stock." When I wound up seeing what it was, I assumed that that was what it was. The second one, I didn't get. And the third one came within weeks. I was pleased that came as quick as it did and I got it right up and I've been able to use it. I thought I would get it up by Labor Day. But it came quickly.

The 11-foot motorized is what I picked this time. It's a good quality. I noticed a fold in the awning, and I thought, "As soon as it gets in the sun, it'll go away." It didn't. So, I alerted the company to the fact that it has a wrinkle. It was folded somewhere along the line before it was on the roller. And when it went on the roller, the fold didn't come out, and I thought it would in the sun, but it still doesn't. It's nothing that I was concerned about except my luck is the four years and 11 months and something will happen to it after the warranty is gone. And my only concern was to notify somebody to make them aware of the situation. That's all. Right now, it doesn't do anything other than when it rolls out and I look up at it, I could see where it was folded down the middle. Other than that, the quality of the merchandise is very good. It's well-built.

Meanwhile, as soon as I hired this guy and he started, I got an email from SunSetter saying that they passed my name onto a local installer that they use. They called me and I told them to send me their information if I needed any service, and they did. This past Monday, an installer came over and he had a SunSetter T-shirt on. It took him half an hour to fix the awning. I had to pay a little more money to get it fixed correctly, but it's fine now.

The only thing is, the installer lost a magnet that they need to use. So I called SunSetter yesterday and they're sending me that whole piece to install it. That installer lives 10 minutes from our house and told us to call him if we don’t want to put the magnet in. He’d be happy to come and do it again. It's like a little box that you have to put on. There's a certain spot that you put it on the awning where if the wind gets too violent, that closes it up. We don't leave the awning open anyway and we're not there, but just in case. That's part of what we paid for. I'm gonna try to set it myself. If I can't, the installer will come out and do it. By getting the awning, we can bring the kids out there now because the sun doesn't beat the heck out of them. I also got a whole new deck because we had some bad wood. I did that at the same time. So, it's fun. I would buy from SunSetter again and I would recommend them to my friends and family.

The only thing I had to call SunSetter on was that I couldn't remember and it doesn't say it in the manual on how to turn on those LED lights. You get a remote but I may have to call them again because I didn't write it down. We got to take the shade that comes down in the front. We got a few bells and whistles but everything that SunSetter promised came true. I got all the pros and I got no cons. The customer service has been wonderful and they're not gonna make you feel stupid. They were very good at explaining things to us.

SunSetter gives you a pamphlet of the expensive one and looking at the sizes, we thought we should be having a smaller one. But if we put up the size that we originally looked at, which was cheaper, we would never be able to get a table in here. When we looked at it initially and we saw the pricing, we never thought we would need something this big. So, we looked at a less expensive one. Once we saw what we had bought, we recognized that the advice they gave us in terms of getting our location was more what we needed than what we had initially been looking at. And we both said to ourselves if we had gone with that original thing that we would have been dissatisfied and then it was too late to do anything about it once you get to it. So, I'm happy with it. This is what we wanted. All of our neighbors who came over and looked at it loved it too. We've invited them for drinks and they will come. So, it works out well with our house.

Everything about the awning is fabulous. When we were looking at it, the way we pictured it was different than what came out, and what came out was better. We're loving our new awning. It’s a quality material. I watched the installers put it up and they were masterful. They got it all up there very quickly and took their time making sure they hit all the studs with the lag bolts. We bought it with the 10-year warranty because with our due self-exposure, we'd be better off with a 10-year warranty rather than a 5. And the choices of the colors were even better with the 10. So, we're happy campers.

The installation process was also impressive, as the team worked efficiently and did a great job installing the awnings. Overall, my experience with SunSetter Awnings has been outstanding.

The purchase and installation process went smoothly with no surprises. I appreciated the straightforward and transparent sales process as promised. It's reassuring to know that SunSetter products are made in the U.S., adding to my confidence in their quality. Although I can't yet comment fully on value versus the long-term cost, what I’ve experienced thus far has been satisfactory.

Having worked in construction, I understand that installations don't always go as planned, but SunSetter's team delivered on their promises. The sales rep arrived on time, and the installation was completed within the expected timeframe. For now, based on these positive interactions, I’d rate my experience as excellent, with everything meeting my expectations. It’s been a pleasant experience thus far.

The installation took about six weeks from the day of purchase. It was a couple of hours to complete on the day. After installation, I must say, we're very happy with the quality. Both the awning and the shades they installed for us work exceptionally well.

Overall, the quality seems to be top-notch, and we're quite pleased with our choice.

What stood out during my dealings with SunSetter was their efficiency. They handled the installation for me, completing the work promptly. If a friend were to ask about my experience, I would certainly speak highly of their professionalism and punctuality.

I opted for motorized shades, which I've found to be of excellent quality. They function very well, and I appreciate the remote controlling both shades seamlessly. Overall, I couldn't be happier with my experience and would definitely recommend SunSetter to others seeking dependable, quality awnings.