About SunSetter Awnings
SunSetter Awnings is the largest American manufacturer of retractable patio, window and deck awnings. The company produces four different awning types, including motorized and manual hand-cranked models. Most of the awnings attach directly to a structure, but the company does have one freestanding model. The motorized models open and close using a remote control, and the manual model uses a hand crank.
Overall Satisfaction Rating
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Pros
- Wide fabric color selection
- Buy direct or work with a local dealer
- Option for DIY installation
- 5 to 10-year limited warranties
Cons
- Limited freestanding model options
- Installation not included
Bottom Line
SunSetter Awnings offers many options to meet the needs of any customer or budget. Options include 28 fabric choices, sizes from 8 feet to 20 feet wide and manual or remote retraction.
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My father has a SunSetter awning and he gave us one as a gift. He enjoyed his so much that he thought we would enjoy it and we have… That deck was nearly unusable until almost dar...
Read full reviewWe have some friends that have SunSetters and we decided to go with their recommendation. The installation of our awning went really well. So far, we love its reliability. So far,...
Read full reviewAbout SunSetter Awnings
SunSetter offers two product lines of awnings: The SunSetter Series and the Platinum Series. Awnings in the SunSetter Series come with a five-year limited warranty, and Platinum Series products come with a 10-year limited warranty.
Awnings are available in widths from 8 feet to 24 feet and extend from 7 feet to 11 feet, 8 inches out, depending on the model. Awnings from SunSetter are made from woven acrylic or laminated fabric and available in 28 colors.
How does SunSetter Awnings work?
Customers can buy awnings directly from the company’s website or from a local SunSetter dealer. If you buy the product directly, you select the product line, model, fabric color and valence style: straight or wavy. You can also choose the awning’s size and type of mounting bracket.
Awnings bought directly from SunSetter come with a 90-day money-back guarantee. When you work with a local SunSetter dealer, you can get expert advice and a free in-home consultation.
SunSetter does not directly offer installation services. Customers can either install the awnings themselves by following the instructions in the booklet and DVD that came with their awning or have them installed professionally by a local SunSetter dealer or a third-party contractor.
SunSetter Awnings prices
SunSetter Awnings cost between $600 to $6,000. The price depends on several factors: size, retraction mechanism, fabric, shape and type.
The most popular model is the SunSetter motorized model, which has an average price of $2,800. The manual version has an average price of $2,300.
SunSetter Series
SunSetter Series awnings are available in two fabric choices: waterproof laminated fabric or water-repellant woven acrylic fabric. All awnings in this product line come with a five-year limited warranty.
Model | Price Range |
---|---|
Manual | $1,643 - $2,333 |
Motorized | $1,972 - $3,871 |
Pro | $2,563 - $4,250 |
Oasis Manual | $2,322 - $3,096 |
XL | $3,075 - $4,250 |
Laminated fabric | $599 - $2,980 |
Acrylic fabric | $1,855 - $4,250 |
Platinum Series
The Platinum Series awnings are made from Sunbrella acrylic fabric that is water repellent and resists mildew, mold and fading. The product line features models that retract into a permanently installed aluminum semi-cassette hood, which helps protect the awning from the elements. Awnings in the Platinum Series come with a 10-year limited warranty, and prices range from $2,600 to $6,000.
Model | Price Range |
---|---|
Platinum | $2,923 - $5,257 |
Platinum Manual | $2,676 - $4,196 |
Platinum PRO | $3,051 - $5,642 |
Platinum Plus | $4,245 - $5,663 |
Platinum Plus PRO | $4,506 - $6,051 |
XL | $4,186 - $6,051 |
SunSetter Awnings FAQ
How much are SunSetter awnings?
How do you install a SunSetter awning?
- Unpack the awning and all its components from the packaging.
- Bolt the mounting brackets to a wall on the outside of your home.
- Lift the awning into the brackets and push the square bar attached to the awning into the brackets.
- Secure the square bar with a retaining bolt in each bracket.
- If you have a motorized awning, plug the power cord into your outdoor outlet and use the remote to open the awning. If you have a manual awning, open it using the hand crank.
How do you clean a SunSetter awning?
Where are SunSetter awnings made?
How much does it cost to install a SunSetter awning?
Are SunSetter awnings waterproof?
Are SunSetter awnings any good?
SunSetter awnings are a good choice for those shopping for an awning. The company offers multiple models, varying widths and a wide selection of fabric colors to fit any customer's needs. Customers have the freedom to buy awnings directly from the company or work with a local dealer. Customers can install the awnings with easy-to-follow instructions, or a local dealer can provide professional installation.
SunSetter Awnings Reviews
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When I started researching SunSetter Awnings, they came up and there was a location close to me that they were able to send somebody out and take care of us. What I like is that the rep wasn't pushy. He just gave us the information and let us make the decision. He was friendly and knowledgeable. He had a book that showed all the different options and colors. He covered what was available. It was a good experience. After the installer was done, he visited with us on our deck and he was very friendly and interactive. We liked him.
SunSetter had attachments so you could add a wall that slides on. We got that. When the sun starts to go down, the sun gets in under the awning. There's no getting around it. So, it's almost like hanging a sheet on one side of it to keep that sun out. But it attaches to the awning so we can put that up if we want to avoid the sun coming in. It seems like a good quality. The times we've used it, it was good.
I wish I got that sensor that causes it to close up when the wind gets strong because we've noticed if the wind kicks up, the awning can blow. There's a remote that they gave us that we use and we just press the button and it closes it up. But there is a crank that comes with it if you ever have to crank it if there was a problem with the remote.
The awning has made it more comfortable for me to sit outside on my deck. We were sitting on our deck in the evening, just relaxing, and we didn't have the sun in our eyes. It also helps to keep our house cooler because the sun beats in. It comes through the windows, it heats up the house, and we have to close their blinds, which I don't like to do because it darkens the house. So, this way, my blinds open, keeps some daylight coming in the house without heating it up too much.
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We had a SunSetter awning in our prior house in New Jersey and on my rental home down here in Florida. Then, I called them again because I wanted two awnings at our main home here. One over the garage and one over my table under my birdcage. I wanted the one from the garage to go out into the driveway so when the car is outside, it's not under the sun. It's under the the awning which keeps the car cool. The guys from SunSetter came and measured. They came when they said they would, then they got the awnings up.
But the one over the garage sunk a little bit and I had them come back three months later. The woman I talked to was giving me a hard time because she wanted to charge me $150 for them to come out but I told her that I've only had it for three months. And I didn't even put the awning out much because it was raining and we weren't in the pool. The awning is 19 feet wide and after a while, it sinks because it's heavy when they first put it in. So the guy has to come back and make it tighter. He also said that they're having trouble with a lot of the big awnings sinking. But once he comes and refixes it, it's fine. We shouldn't have to pay $150 for him to come out to do that though. Finally, the woman and I agreed that I would just tip them when they came to change the awning. Other than that, if it's too windy, that awning automatically retracts.
As for the smaller one, it's12 foot wide and when it's windy, it automatically retracts, too. We have a pool area that's under a birdcage, so it's right over the glass sliding door and it goes out over the six-person table that we have outside. We use the awning all the time during the day and the sun is beating down. We use it when we sit out, read magazines at the table, and eat lunch. It's nice and it keeps the sun off of you. A lot of people would stop and ask about our awnings. They'd say getting them is a great idea and I'd tell them that it's SunSetter's.
We have a screened-in porch with a side that was sunnier where I had outside furniture. It was too hot to sit. I wanted to check the SunSetter awning so I called and got a nice woman. The awning is fine. But it took forever to get it because of some snafu in the electronics of things. It was on a truck that it wasn't on. Initially, it showed to be in Manchester. It took two weeks for them to locate it somewhere else. And that was only through a phone call because a poor woman wanted to know how come in her truck was something that she didn't have paperwork for. It wasn't what I expected as a happy experience.
The other thing is they didn't explain to somebody who doesn't realize you need to check and see exactly where your sun is before you get one of these things. The location that you're putting the awning in for the sun has got a big impact on how it's gonna work to be productive for you. I spent $2,500 to purchase the awning and another $1,200 to have it installed. Basically, it's worthless. I get an hour of SunSetter shade. And because of the way the sun goes around the cottage and starts to set, the sun is pouring in on the angle on the side.
I had to get the 8-foot one because of the location that it's in. I couldn't get anything any wider. But that wouldn't have done the trick. The location of where the sun is that when it comes around to the front of the cottage, it just goes right in. The seat that I wanna sit in is covered a little bit. But as it goes around to the side where the side is, where the arms are, that just pours right in all afternoon. I get zero benefits from the SunSetter.
Next summer, what I can do is get some type of material. We have the New England Cloth Company that's really got everything known to man. I can get something very similar that I can attach to the scalloped-in that will drop the curtain down some way and that will give me some help. But as far as the right-hand side where the sun comes pouring in, I gotta get a little bit more creative. Maybe I could use the same material that wouldn't cut the wind. All in all, I love the awning. But they should be really clear about the location of the sun so the customer doesn't get stuck like I did.
Thank you for your correspondence. We are pleased to hear of the overall satisfaction you have received from your SunSetter product. We do offer a Front or Side Weatherbreaker Panel that may offer added relief. The Panels extends down 5ft to help block out up to 90% of sun and wind and drizzle. You can order online at www.sunsetter.com or call our customer service 1-800-876-2340. We hope you to enjoy your awning for many summers to come. Thank you for your business, we appreciate it.
I had an awning and it was quite small. It's only 10 x 12. When I moved into my condo, the Sunsetter was already on here and it seemed to be very reliable and good, so I stuck with them. I was also hoping that I could use the motor that I already had. I added another awning to my patio. I spend a lot of time out there, so I wanted to go further out and wider. I got an awning that's 12 x 14. It's a canvas one and it's beige with a thin stripe.
My sales rep was okay but I could have used a little bit more information. The one I had was vinyl and he said this was a better material. I was pressured a little because he said he drove so far and if I could make my choice that day. I knew what product I wanted and I wanted to get done so we can enjoy it this summer. The only thing was I thought we had a local dealer. But when I called, they sent me somebody that was two and a half hours away. That aside, the installation was fine and quick. But I was not happy with the fact that the awning was not really tight. It seemed to have some wrinkles at the seam. When it's rolling up, it should go in closer. It sticks out from the house further than my other one did, which makes me nervous. This winter, I don't want it to build up with snow, and I'm not taking it down. That's my concern.
I had somebody come back out. With this second guy, SunSetter could have sent me Mickey Mouse. All I heard from the guy was, “I know what I'm doing. I'm really good at this. I can do this. I can do that.” But I'm not sure that the awning was any different than it was before he came. I figured I'll just accept it the way it is because it has a five-year warranty. If this thing doesn’t hold up, that's on SunSetter. I'm in a condo association and a lot of people are interested and they wanted to see the awning. I already had a couple come over and look at it. It looks fine other than it has wrinkles.
I have a couple of people that I knew that had the awning and my grandmother wanted one. I didn't know any awning companies and I asked those people where they got it from and they told me. I contacted the distributor of SunSetter and went from there. The rep told me it was gonna be a lot longer than it was for the awning to come through. It was gonna be five weeks but it was there in two. So, they had to sit on it for a little bit because I wasn't going up there for five weeks. The rep let me know when everything was in and picked it up.
There were some people I know who had a company install the awning but where I was bringing the awning was five hours away from SunSetter. So, they weren't going to install that so I installed it myself. It went up fairly easy. I'm just gonna have to address the light situation. They gave double-sided sticky tape to put on the LED lights that are on the arms and the wind blew them off. I was gonna call them and see if there's a different system other than double-sided sticky tape. That's what came in the package for it and the direction for them to use that. But in the DVD, they had these metal clips that you drill into the arms. You just put the clips in there. But when we went to put it in, there were no clips. Everything else went well. But I talked to my grandmother who was up there this weekend and she said the lights were off and they put them back up. They'll probably be off by the time I get there next weekend, but I'll do something to fix them.
The customer service of the local dealer and the installer was amazing. The guy who measured the house was very efficient. The owner of the franchise here came with the installers and supervised it. They did a very good job of putting it up and showing me how to run it. The awning is of excellent quality. It has a heavy-duty metal frame and the fabric is good. I got LED lights under the awning and it also has a wind sensor. If the wind is too high, it closes up.
We are very pleased to hear about your positive experience and the overall satisfaction you have received from your SunSetter product. We take great pride in our product quality, our service, and especially in the satisfaction of our customers. We are always happy to hear from customers that enjoy their SunSetter products.
The SunSetter tech was good and he finished the installation within an hour. He said that if it's windy, I should put it in and I'm not taking a chance. The awning is what I wanted and I'm satisfied. I mostly got it to keep the sun off the front of my house and so far, it does that.
The customer service team was terrific. I was impressed with the rep's knowledge of the product. The installation went all good. It took about three hours.

SunSetter has now charged my card again. Their response is full of demonstrable falsehoods. There is a reason they have so many dissatisfied customers.
These folks over at SunSetter have absolutely no idea what they're doing. They called me several times in a row from someone's cell phone (a 413#) at 6:30pm on a Friday to say there's a problem with my credit card. Well, not giving that info over the phone to some random guy just because he's from SunSetter. I explain that I'll re-place the order tomorrow with a different card, he says ok. I do that. Original order status still says "Call" so, we should be good, right? Nope. They then (as I understand it) process both orders... despite never receiving updated card info for the first order and not that anyone reached out and told me they were going to re-attempt the card charge.
I call ASAP and am told by a snarky supervisor that he's "looking forward to canceling my orders" and that it will be taken care of the same day. Instead of that happening THEY SHIPPED THE AWNING. I call AGAIN and get told no supervisor is available to speak to me (surprise, surprise) and there's nothing else support can do... I mean, what did they do in the first place? The way I finally got this resolved was by PAYING for executive email addresses and reaching out to them directly. This is not the way to treat customers, SunSetter.
This was a misunderstanding as multiple orders were in play and the second order was cancelled, but not the first.
2 charges were made as the customer placed two orders (5 days apart) on the SunSetter website.
Within hours of the report directly to SunSetter, the return was rectified.
All calls and communication are made directly from SunSetter agents, no cell phones are used.
We wish you all the best in your future awning endeavors.
I got a retractable motorized awning. The installation was simple and quick. We use the awning almost every day. It's fantastic. If a retractable awning is something you are looking for, SunSetter is the way to go.
SunSetter Awnings Company Information
- Social media:
- Company Name:
- SunSetter Awnings
- Address:
- 184 Charles Street
- City:
- Malden
- State/Province:
- MA
- Postal Code:
- 02148
- Country:
- United States
- Website:
- www.sunsetter.com
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