Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About SunSetter Awnings Reviews
SunSetter Awnings is the largest American manufacturer of retractable patio, window and deck awnings. The company produces four different awning types, including motorized and manual hand-cranked models. Most of the awnings attach directly to a structure, but the company does have one freestanding model. The motorized models open and close using a remote control, and the manual model uses a hand crank.
Pros & Cons
- Wide fabric color selection
- Buy direct or work with a local dealer
- Option for DIY installation
- 5 to 10-year limited warranties
- Limited freestanding model options
- Installation not included
SunSetter Awnings offers many options to meet the needs of any customer or budget. Options include dozens of fabric choices, sizes from 8 feet to 20 feet wide and manual or remote retraction.
My father has a SunSetter awning and he gave us one as a gift. He enjoyed his so much that he thought we would enjoy it and we have… That deck was nearly unusable until almost dar...Read full review
We have some friends that have SunSetters and we decided to go with their recommendation. The installation of our awning went really well. So far, we love its reliability. So far,...Read full review
About SunSetter Awnings
SunSetter offers two product lines of awnings: The SunSetter Series and the Platinum Series. Awnings in the SunSetter Series come with a five-year limited warranty, and Platinum Series products come with a 10-year limited warranty.
Awnings are available in widths from 8 feet to 20 feet and extend from 7 feet to 13 feet, 1 inch out, depending on the model. Awnings from SunSetter are made from woven acrylic or laminated fabric and available in dozens of colors.
How does SunSetter Awnings work?
Customers can buy awnings directly from the company’s website or from a local SunSetter dealer. If you buy the product directly, you select the product line, model, fabric color and valence style: straight or wavy. You can also choose the awning’s size and type of mounting bracket.
Awnings bought directly from SunSetter come with a 30-day money-back guarantee. When you work with a local SunSetter dealer, you can get expert advice and a free in-home consultation.
SunSetter does not directly offer installation services. Customers can either install the awnings themselves by following the instructions in the booklet and DVD that came with their awning or have them installed professionally by a local SunSetter dealer or a third-party contractor.
SunSetter Awnings prices
SunSetter Awnings cost between $600 to $7,500. The price depends on several factors: size, retraction mechanism, fabric, shape and type.
SunSetter Series awnings are available in two fabric choices: waterproof laminated fabric or water-repellant woven acrylic fabric. All awnings in this product line come with a five-year limited warranty.
|Manual||$1,799 - $3,332|
|Motorized||$2,199 - $4,096|
|Pro||$2,905 - $4,534|
|Oasis Manual||$2,602 - $3,144|
|XL||$3,541 - $4,509|
|1000XT Manual||$799 - $2,638|
The Platinum Series awnings are made from Sunbrella acrylic fabric that is water repellent and resists mildew, mold and fading. The product line features models that retract into a permanently installed aluminum semi-cassette hood, which helps protect the awning from the elements. Awnings in the Platinum Series come with a 10-year limited warranty, and prices range from $3,000 to $7,000.
|Platinum||$3,356 - $5,855|
|Platinum Manual||$3,055 - $5,203|
|Platinum PRO||$3,511 - $6,326|
|Platinum Plus||$4,964 - $6,341|
|Platinum Plus PRO||$5,281 - $6,818|
|XL||$5,372 - $6,988|
SunSetter Awnings FAQ
How much are SunSetter awnings?
SunSetter Awnings range from $800 to $7,500. The price range for the SunSetter Series is $800 to $5,000, and awnings in the Platinum Series range from $3,000 to $7,500. Manual awnings run between $1,800 to $5,200.
How do you install a SunSetter awning?
For do-it-yourself installation, follow the instructions in the installation booklet and DVD that comes with the awning. Installation takes two to three hours, and all you need is a few simple tools.
- Unpack the awning and all its components from the packaging.
- Bolt the mounting brackets to a wall on the outside of your home.
- Lift the awning into the brackets and push the square bar attached to the awning into the brackets.
- Secure the square bar with a retaining bolt in each bracket.
- If you have a motorized awning, plug the power cord into your outdoor outlet and use the remote to open the awning. If you have a manual awning, open it using the hand crank.
How do you clean a SunSetter awning?
To clean a SunSetter awning, brush it when it’s dry and then wash it with mild soap and lukewarm water. If that doesn’t do the trick, follow the care and maintenance instructions included with the awning.
Where are SunSetter awnings made?
SunSetter Awnings assembles components manufactured in Europe, China and the US at its facility in McAllen, TX.
How much does it cost to install a SunSetter awning?
While each local dealer sets their own pricing, typically installation can range from $750-$1,500 depending on awning size and location.
Are SunSetter awnings waterproof?
Yes, many of SunSetter’s products are waterproof or water repellant.
Are SunSetter awnings any good?
SunSetter awnings are a good choice for those shopping for an awning. The company offers multiple models, varying widths and a wide selection of fabric colors to fit any customer's needs. Customers have the freedom to buy awnings directly from the company or work with a local dealer. Customers can install the awnings with easy-to-follow instructions, or a local dealer can provide professional installation.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,315,640 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 13, 2022
I love everything about the SunSetter Awning. It's great. I totally would recommend it to anybody. The installers were also very professional.
We are very pleased to hear about your positive experience and the overall satisfaction you have received from your SunSetter product. We take great pride in our product quality, our service, and especially in the satisfaction of our customers. We will be sharing your feedback with your SunSetter Authorized Dealer and our dedicated associates here at SunSetter, all of whom make this possible.
Reviewed March 28, 2022
I got excellent service from SunSetter in a timely manner. I got the Sunbrella material, which I love. I had to get special approval for that because it wasn't one of the standards that we use here in our neighborhood. I got the LED lights, which I love too. The wind sensor is wonderful ‘cause it works. It's well worth it. The aesthetics are great. I've had other people across the lake tell me how nice the awning looks.
Reviewed March 25, 2022
We're very happy with SunSetter. We bought three motorized awnings. Two of them have motion and rain sensors and one is under cover, so it does not. The installers were wonderful. I would certainly recommend SunSetter and the gentleman that we purchased the awnings from.
Reviewed May 12, 2023
I looked at SunSetter's pricing range and they called me back probably within 15 minutes when I just putting an online request. It was quick. They came out and gave me estimates for free. The rep brought a sample book out with the material and showed us the different samples and the actual colors, so that we knew it was gonna go well with the house color. He gave me the price and he took all these measurements. They were so easy to deal with. I was somewhere when they installed it. I said, "I have a vacation scheduled. But you can go and install it while I'm gone if you want." I got cameras on my back porch. I can see what I want. They installed it the day or so after we left, and they took pictures and emailed them to me. Then we got home, got to use it ourselves, and we haven't had a problem with it at all.
The awning got stripes. They had a whole different pattern of different colors and different designs that you could have on it. So, we went through his book and we could feel the material. So, we selected what we got based on what we saw in the book. It's wireless, so I got a little remote control. I just control from inside the house but it also gives you a backup rod to reel it out, and if you lost power or you had a motor failure, you can still reel it in and out. We went with a 16 footer. We were thinking about 20 footer, but then there was a lot of weight out there. We live in a manufactured home. So, there was concern there.
SunSetter did a good job. I also have the type of downspouts that you never have to clean. Water drains through them. So, I don't have to worry about anything coming off my roof on top of it. We were looking at something that goes out far enough, and our awning goes out 10 foot, to also keep the sun coming in those windows as well. That does a good job. Out of caution, we make sure, when we leave, we have it pulled in. The only place they could improve is a bridge for the WiFi because I'm a techie. I'm retired IT and I control my lights and all that stuff, either verbal or on my phone while I'm gone. So, that would be a nice feature for it.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed May 11, 2023
We went to a Regional Lawn and Garden Show, and there were a couple of different products like that represented. The gentleman they had working in the booth was a lovely gentleman who was in his retirement years, and he said to us that he got a SunSetter Awning for his home and liked it so much, he decided and offered to the owner of this local company, The Awning Team, to work with them. So, he made a really great impression and he made us feel like he was really credible. Plus, he spoke from personal satisfaction and that was a pretty strong testament to say he liked it so much, he thought he would enjoy introducing the product to other people and supporting it in the Charlotte region.
He had a great style of follow through, was willing to drive a long way to come look at our deck personally, spend time, measure, and walk through the fabric selection in our home. So the custom attention and service were part of why we purchased the SunSetter awning. And then, looking at The Awning Team, specifically, they had good reviews on Google. I did some research in that way, and comparing the SunSetter to other products similar in the Charlotte area that were for sale, they didn't seem to offer the same caliber or product, or they had a pitiful little showroom. So we went with it for those reasons, that it had some cool features that we liked, with the wind sensor and lighting.
The installation worked great, too. We got our scheduling a little off, so I would have liked to have been there the whole time, but I really only got to welcome the installers and leave. The owner and I were not on the same page as it related to my availability and that getting transferred to the install team. But everything was perfect from the quick overview I was able to get of it before the install was finished. And the guy seemed irritated. He had a little bit of an attitude when he got there, because he didn't realize how far it was and his GPS took him took to the wrong place. He was a little ill, and I was a little ill, but it worked out okay. The install guy was not as nice as the sales guy. But he did the installation well and the awning works fine.
The awing totally changed the feel of the back of our house. It covers the section outside our bedroom, outside some sliding glass doors, and it gives a different vibe for that space when it's open, with the shadiness. And I can grow different plants in that section of the deck that I couldn't grow before. It also looks beautiful from a distance, looking back at the house when the awning is up. We haven't gotten to use it just yet in the super hot summer, but we've had it installed for a couple months now, and we're very satisfied. They had lots of good choices for the fabric, the frame, and color. We also really like the remote control aspect. And it's a very sturdy and well-built product. They custom-built it based on our requests and it seems like an A+ product.
Reviewed March 25, 2023
I wanted some shade on the back patio instead of using an umbrella. I went with SunSetter and when I went online, they said to find a dealer near me. I checked the dealer in Longmont. Tom was our guy from TCS Solutions and he brought out fabric samples and pictures and how it would look. It came with a motor. Everything was fine with getting the awning ordered. He told us it would take about six to eight weeks because they make them. That was all fine. When we never heard from him, we contacted him and he said, "Yes, I just did look into it. It is in Denver. The freight company needs to call you and deliver it to your house, then you call me I'll come and install it."
Another week or so went by and nobody called. I called SunSetter and they looked into it. They said it was in Denver. After another day or so, the freight company called and we arranged for delivery. The awning was delivered two weeks ago. Tom cancelled the first schedule because he had to have a medical procedure done. He started not calling me back. It was all great when Tom was out here selling us everything. But he wouldn't call back and I would call and call. He said we were too anxious. We spent $4,200 on this. We didn't want it sitting in our garage for two weeks.
We had a little bit of snow on Tuesday but it wasn't very much. I told Tom, "Wednesday, Thursday, and Friday are going to be beautiful. I want it up by Easter," He said, "I'll try. I can't control the weather, and I can't control the fact that now I have colon cancer." I asked SunSetter, "Is there another dealer you can put me in touch with?" I talked to a lady and she said, "If you don't get it up this week, we will put you in touch with another dealer." But we still owed Tom money because we paid half down and the other half was due upon completion.
I started having my husband call Tom because he would always return his phone calls but not mine. Finally, he spoke to my husband and said he could install the awning. We ordered this awning on February 14th and the installation got completed Wednesday. I really don't want to ever have to deal with this dealer again. He said, "If you have any questions, any problems you call me." But I want to try to find someone else if there's any warranty work.
So far, the awning is good. This patio faces north so when the sun goes down in the evening, we still get the sun coming in on the west side. It goes down past the house across from us and then it's blocked. Tom told us that there is a screen that you can have hanging down from the side. That is another option. I was gonna go to SunSetter's website and see about that. Tom said the screen has to be taken off and put on every time because you can't roll up the awning with that screen on. That's a little tedious so I'm gonna see how it is without the screen. All in all, everything was fine, except for the freight company and the dealer. I asked Tom if there were other people on his team and it was just him and another guy. As far as the product, we're happy with it. It rolls in well and it has a remote. It's got the hood on it too.
Reviewed Jan. 24, 2023
We had a SunSetter awning in our prior house in New Jersey and on my rental home down here in Florida. Then, I called them again because I wanted two awnings at our main home here. One over the garage and one over my table under my birdcage. I wanted the one from the garage to go out into the driveway so when the car is outside, it's not under the sun. It's under the the awning which keeps the car cool. The guys from SunSetter came and measured. They came when they said they would, then they got the awnings up.
But the one over the garage sunk a little bit and I had them come back three months later. The woman I talked to was giving me a hard time because she wanted to charge me $150 for them to come out but I told her that I've only had it for three months. And I didn't even put the awning out much because it was raining and we weren't in the pool. The awning is 19 feet wide and after a while, it sinks because it's heavy when they first put it in. So the guy has to come back and make it tighter. He also said that they're having trouble with a lot of the big awnings sinking. But once he comes and refixes it, it's fine. We shouldn't have to pay $150 for him to come out to do that though. Finally, the woman and I agreed that I would just tip them when they came to change the awning. Other than that, if it's too windy, that awning automatically retracts.
As for the smaller one, it's12 foot wide and when it's windy, it automatically retracts, too. We have a pool area that's under a birdcage, so it's right over the glass sliding door and it goes out over the six-person table that we have outside. We use the awning all the time during the day and the sun is beating down. We use it when we sit out, read magazines at the table, and eat lunch. It's nice and it keeps the sun off of you. A lot of people would stop and ask about our awnings. They'd say getting them is a great idea and I'd tell them that it's SunSetter's.
Reviewed Oct. 28, 2022
We have a screened-in porch with a side that was sunnier where I had outside furniture. It was too hot to sit. I wanted to check the SunSetter awning so I called and got a nice woman. The awning is fine. But it took forever to get it because of some snafu in the electronics of things. It was on a truck that it wasn't on. Initially, it showed to be in Manchester. It took two weeks for them to locate it somewhere else. And that was only through a phone call because a poor woman wanted to know how come in her truck was something that she didn't have paperwork for. It wasn't what I expected as a happy experience.
The other thing is they didn't explain to somebody who doesn't realize you need to check and see exactly where your sun is before you get one of these things. The location that you're putting the awning in for the sun has got a big impact on how it's gonna work to be productive for you. I spent $2,500 to purchase the awning and another $1,200 to have it installed. Basically, it's worthless. I get an hour of SunSetter shade. And because of the way the sun goes around the cottage and starts to set, the sun is pouring in on the angle on the side.
I had to get the 8-foot one because of the location that it's in. I couldn't get anything any wider. But that wouldn't have done the trick. The location of where the sun is that when it comes around to the front of the cottage, it just goes right in. The seat that I wanna sit in is covered a little bit. But as it goes around to the side where the side is, where the arms are, that just pours right in all afternoon. I get zero benefits from the SunSetter.
Next summer, what I can do is get some type of material. We have the New England Cloth Company that's really got everything known to man. I can get something very similar that I can attach to the scalloped-in that will drop the curtain down some way and that will give me some help. But as far as the right-hand side where the sun comes pouring in, I gotta get a little bit more creative. Maybe I could use the same material that wouldn't cut the wind. All in all, I love the awning. But they should be really clear about the location of the sun so the customer doesn't get stuck like I did.
Thank you for your correspondence. We are pleased to hear of the overall satisfaction you have received from your SunSetter product. We do offer a Front or Side Weatherbreaker Panel that may offer added relief. The Panels extends down 5ft to help block out up to 90% of sun and wind and drizzle. You can order online at www.sunsetter.com or call our customer service 1-800-876-2340. We hope you to enjoy your awning for many summers to come. Thank you for your business, we appreciate it.
Reviewed Sept. 22, 2023
Caveat Emptor.... Latin for "Let the Buyer Beware". When I was in the purchasing mode they were very attentive and all over me. . Within one year, I have had issues with LED lighting and unfilled promises around support for cleaning the awning. The distributor passed me off as not their problem to corporate office. Can't get anyone at corporate office to even answer the phone. It's a solid product unless you have an issue. If you do good luck. This is a product that you buy once every 5-7 years and they know that. . Once they have your sale. They could care less about you. Very disappointing as I spent nearly $10,000.
Reviewed Sept. 18, 2023
We ordered a SunSetter 20ft Motorized Pro Awning, which was paid in full on 7/22/23. As of today, we still have not received the awning. We have been calling weekly for updates and were told on 9/11/2023 that the awning arrived in Denver. We called again this morning 9/18/23, to find out the awning is still in Denver! What? Why? We were told that SunSetter has problems with their shipping company TForce. Are there no other companies? We did consider driving to Denver ourselves from Grand Junction to pick it up.
We have a planned trip that has been scheduled since July and informed Sales we would be gone for 3 to 4 weeks, leaving in mid-September. We have delayed our trip, however, after being informed that the awning is still in Denver, we decided to proceed with our plans. We were told the longest it would take would be 6 or 7 weeks. It has now been over 8 weeks. My mistake was paying in full. I would not recommend doing this. Now I just want my money refunded! How does SunSetter continue to do business like this? I do have a call into Sun Setter but have not yet talked with Customer Service to figure out a resolution.
Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with SunSetter Products. We certainly take your concerns seriously. We have reached out to your place of purchase which is accepting the delivery of your awning, and one of their associates will attempt to contact you in the next few days to follow up directly with you.
Reviewed Sept. 9, 2023
Ordered $2500 in two outdoor motorized shades. 132" and 144". The first order was damaged which took 7 weeks to receive and return. The second replacement order was completely lost, took Sunsetter 8 weeks to determine they were lost. Of course that was after I had to contact the shipping company T Force freight and chase the order for over two weeks with zero assistance from Sunsetter. All to determine Tforce lost them.
Like a dummy I went in for more and ordered the blinds again, this time they arrived after 6 weeks. Once I determined Sunsetter used T force again I let them know I was not happy with that shipping decision, just responded, "We're sorry"? Once I finally received the 3rd order I Installed blinds only to find they put shorter cable guides than the 84" length blind of they clearly advertised this length size. Only reason I ordered from this company was because the width size and length size I needed and they failed at that too.
I contacted them via phone to have them send me replacement cables at a longer length so my blinds would reach their full extension, they refused and said they would only send the same size cable (no resolve) so I had to resort to modify and replace the cable on my own in order for my blinds to work properly. My experience with Sunsetter and their carrier T force. I will not buy from them again.
Thank you for your correspondence. We are very sorry to hear about the difficulties you recently experienced with SunSetter Products. We take great pride in our product quality, our service, and especially in the satisfaction of our customers. We regret any unpleasant experience that our customers may have. We appreciate you taking the time to contact us and provide us your feedback, giving us the opportunity to learn from your experience with our product in the field. It is only through this valuable feedback that we can continue to improve the quality, service, and value of our product.
Reviewed Sept. 6, 2023
Sunsetter customer number **. There are many LOCAL awning companies that are good and better than sunsetter willing to do whatever it takes to earn your business, do yourself a favor; support your local awning company and save yourself the bad experience and the unnecessary waste of time. Sunsetter marketing is the best in human history, nothing else from this company is good. I ordered 2 awnings and together with it I waited my 8 weeks to receive them. After waiting the 8 weeks the order was missing 75% of the pieces, basically they just sent the lateral arms.
According to the shipping company, sunsetter didn't send the awnings as they supposed; sending only 4 boxes with some hardware. I spoke with a sunsetter representative explaining the situation and learned that it will take several business days for them to investigate and then another 6-8 weeks to receive the missing parts. Of course, as I still have a little decency and respect for myself, I canceled the order and initiated a return for the few pieces of hardware I received. Now I have to deal with a return and wait until they think it is ok to return the payments I did. If this were the only awning company, I would understand. But there are many awning companies in my city willing to do whatever it takes to earn my business. Lesson learned!
Reviewed Aug. 30, 2023
Updated on 09/11/2023: I wrote my original review on 8/30/2023 and needless to say, the company sent me 1 brief email asking for my order number (I provided them the name of the installer and seller I used). They have not provided any insight as to why the product is delayed, how they're going to compensate, or any communication that makes a customer want to use them in the future. My original product, ordered June 5, 2023 , still has not arrived 3+ months later. My recommendation is to find another awning company. I regret ordering from SunSetter.
Original Review: I placed my order with a dealer/installer on June 5th. I was supposed to have my awning at the end of July, early August (I was told roughly 8 weeks). I heard nothing. My installer mentioned he tried reaching out to SunSetter several times and he received no responses. Then, SunSetter informed the installer, who informed me, the warehouse moved and they're shipping orders from the end of June and orders made in July. I was informed today (August 29) that my awning is now being fabricated and manufactured.
Why were orders placed in July shipped already, when my order placed on June 5th is JUST being manufactured 3 months later? I tried reaching out to SunSetter and received no responses. I reached out via email and social media (because they're actively posting) and no responses. Absolutely horrible customer service and no reasoning why my product wasn't even being made until 3 months later when other orders have just shipped. I do not recommend this company at all.
SunSetter Awnings Company Information
- Social media:
- Company Name:
- SunSetter Awnings
- 184 Charles Street
- Postal Code:
- United States