SunSetter Awnings Reviews

This house used to be my mom and dad's, and I grew up here. It's an 1850s house, and we have a back room that doesn't have a whole lot of insulation. Last summer, it was super hot back there. We don't have central air, and the sun comes down through the back of the house in the evening, so it gets really hot. If we could take some of the heat off, it would be more bearable, so we decided to get an awning. SunSetter’s advertisement caught my eye and I decided to go with them. The salesperson who came out was nice, knowledgeable, and friendly. He let us talk it over and decide what we wanted, and there was no pressure. We didn't even have to pay for it when we ordered it. We paid when it came in and was installed.

We spent so much money on our patio and getting it all fixed up, but the sun is so hot all day long that we don't go out there. It's like a wasted space. So, we always wanted an awning to shield from the sun. Our neighbor has a SunSetter awning. When we had enough money, we bought a SunSetter awning for ourselves.

We had been looking for a solution to a unique problem. The sun around dinner time comes directly at our deck just straight on. We didn't buy a SunSetter earlier because they just block the sun above you, but then they added that thing where you get the drop-down blind at the end of it. You have to use the crank, but a shade comes down vertically at the end of it. When I saw that in a magazine, I thought that was the solution we've been looking for because we didn't want to deal with a big old umbrella. They're kind of clumsy and take up a lot of space, but that shade coming down vertically was perfect for us.

Our neighbor had a SunSetter awning, and it was nice because it was automatic. You push the button and it goes out, and they look attractive. Our experience with the installer wasn't very good. It wasn't SunSetter, but Gibson, an installer for them. They measured wrong and installed the wrong size. They left it up because it was too big, so that we had something, but it took them a couple of months to get the right size in. They also didn't credit us until I threw a hissy fit at them because, when they installed the new one, they didn't have our credit for the difference in the size. But SunSetter was very responsive when I was very unhappy about not getting the credit from their distributor.

The sun really cooks our deck in the back part of the house in the afternoon, so I wanted to get something that wasn't permanent because I like seeing the sky once in a while. I checked around, and SunSetter seemed to have the best high-quality awning out on the market. I went online and pulled up awnings and did a little research. After doing the research and reading a lot of things that people had written about them, I chose from that. I got the automatic awning. It has remote control. It's 13 feet out. Sunsetter was one of the only companies that had one that comes out away from the house 13 feet. That's the width of my deck, and it's 17 feet wide. It's big, and the arms are made out of steel, and it's heavy duty.

Very professional and thorough sale and installation. The products and the installation team are good quality. What a dramatic difference the awning and shades make for my very exposed home! Well worth the cost.

I found the awning crew to be very professional and prompt. Pleasant to be around and very tidy, cleaning up after themselves and covering the surfaces to avoid debris. Great job; extremely happy with end result.

Love awning. I ordered my awning from Trim-A-Seal in Gary, IN. Very friendly people, but when I asked about the awning cover I seen in ad before I ordered, he said I would of had to order directly from Sun Setter for that. I don't think that is fair since I called the number where that ad was. Other than that, all went well.

This is the second time they worked for me, both times have been absolutely perfect. Thank you.

I placed my order August 17, and I still don't have the awning. The company you ship with, RXO, is terrible with communication and I would recommend you use a different company. September 7th, the day before the awning was to delivered, I get an email saying it would be delayed. I contacted RXO by phone the 8th and 9th.

Martin and his crew were excellent. The process was easy and painless. Everything was explained clearly and was very easy to understand. The awning and accessories were great. Thank you, Martin.

The awning and cover were installed by a professional carpenter. It is secure and level. But when the awning is extended, it is lopsided.

Great intro marketing materials. Perhaps a tad too many emails; installation went perfect.

We are on our THIRD SunSetter awning in less than two months. Each one they sent us had a hole in the fabric, necessitating THREE installs. We are still waiting for the return authorization to send back the SECOND one and have been charged for the third despite its damage. We placed a call to Sunsetter again and still are waiting for a call back (and the return authorizations). At this point, we cannot simply remove the entire awning because of the holes it will leave in our siding. We've even gotten to the point where we will accept a partial refund and a patch, but still no word from them. This company has failed us.

Pleased with looks and quality of shades. Installation was good. Dealing with mooreshade4less terrible. 5 month wait, lies, demanded final payment before installation, ordered wrong size would not refund my money until corrected, no compensation for their screw up.

Do not buy this awning. I have owned the Sunsetter retractable awning for the past five years and the arms have broken 2× when retracting from the wind. Even though the awning was still under warranty, I had to pay $950 to have it repaired. When I investigated this company further, I found out that they had a lawsuit where people were injured and one was even killed from a defect in their product. Given the fact that Sunsetter took 7 years to correct a defect that killed someone costing the company 9.5 million in lawsuits I would think they would reimburse me for the total amount of what it cost me to fix it. Here’s the defect that caused the death: removing the defective awning cover could cause the retractable awning to unexpectedly spring open with enough force to knock over anyone in its path, and multiple consumers were injured and one was killed as a result.

We have a lake house in Florence on Siltcoos Lake, and the west exposure sun is feeding into our house. I wanted an awning and saw the product on another construction site and really liked it. We ordered two 10-foot units, and they were shipped in March. One worked, and one didn't so they shipped a replacement for the one that didn't work in June. But that one got lost in shipment. They shipped us another one to replace the one that didn't work in July, and it arrived at the end of summer. We have a maintenance guy, Andrew, and he installed them. He didn't have any trouble putting them up. I now have two of the awnings that work properly, but the summer sun has gone south.

We got a new gazebo and we needed extra shade. We purchased a shade from SunSetter, and we did our own installation. The quality is great. We haven't had any problems with it. I'm happy with the product. If you're looking for something similar, SunSetter is the way to go.

We had an area on our deck where we were getting very hot afternoon sun and we weren't able to use the deck for about an hour of time. With the sunscreen from SunSetter, we were able to use the deck throughout the afternoon. We love it, but we need to have a rep come back out. They weren't able to attach it correctly that day. So, it has come loose several times, and we don't want that to happen over the winter. We just tied it back up but I don’t know where to contact SunSetter to have somebody come back out and take care of the problem. We like the sunscreen and it looks good. It would also work well if it could be taken care of on the other end. It has helped our activities, and the fabric is nice.

We had purchased the awning from SunSetter before at our other house. It's the one that comes right off the house. The other one we had was a standalone. The quality is very nice. The awning is off a deck that's in a fenced-in area that my dogs go out. So whenever we go out with the dogs or we're using the deck, we open it up and use it because there's sun on that side of the house a good portion of the day. We are able to use our deck more because it changes the temperature significantly when you're underneath the awning as opposed to sitting out in the sun. The installers did a really good job. They were only here for about 45 minutes to an hour and it looks really nice.

We have sunlight coming from the front and side on the porch, and we needed some shade. SunSetter had been at Costco and letting customers know about them. We have a Costco card and we got a percentage off when we got the awning. The sales rep from SunSetter did a good job and it was a great experience. I’m very happy with the installation. We just ordered the size and what we needed. The awnings were special-made, and the installers came out on time and did the installation. The quality is good and I would recommend SunSetter.

I was looking for an addition for my deck last fall and got five quotes, and I decided to go with SunSetter's. I needed some protection for the backyard where the sun goes. The sales guy who came out was okay. I just didn't like how long the process took. There were some confusion because I thought I ordered the model where the privacy screen automatically came out, and the awning came out. But I have to manually let the screen down in the front.

I've known of Sunsetter Awnings and their products for years. When I needed an outside shade on a deck overhang, the outlet I purchased it through, Designing Windows, did the installation and it was fine. The only issue I had was it took a long time for the shade to be shipped. I waited four months. Other than that, it's a good product and it's the right one for those external applications. So, from a product standpoint, I would highly recommend it. The product itself is 5 stars. On the other hand, whether it was a Sunsetter issue in terms of production and shipping or Designing Windows and communications and the time frame, that service part of is a 2.

SunSetter Awnings' salesperson was great. We're still in contact. However, I paid full price but I didn't receive all the goods. It's not the installer's fault, but the awning came with a cover to cover the awning when it's retracted and that's on backorder until the end of September. I asked Costco for a credit of two months because I paid for it but I didn't get it. They said I got the $820 discount credit, but I don't see it in my account. When the cover comes in, they will come and install it at no charge.

We have a deck that nobody uses and it was too hot to sit out there. We decided to go with a SunSetter awning. We liked their pricing. Their sales rep was very good. He explained everything and it went very well. We got an electronic awning. It goes in and out on its own. Installation went well. We didn't have any problems with the company. I would recommend SunSetter.

We were very happy with our first SunSetter awning. However, I have a major complaint on the second one. I don't have a problem with the product itself but it's their customer service and their dealers that they've decided to subcontract with. The dealer did not install everything that was ordered and as a result, there was a lot of damage two weeks in. It's been a nightmare. SunSetter's customer service was very difficult to deal with ‘cause I couldn't get the same person every time. They're shipping the parts but we're gonna have to put them on ourselves because the dealer is so far away. We also had such a bad experience that we're not gonna let them do it. They don't pay for installation even though this was not our fault so we're gonna have to either pay for it or do it ourselves. I'm very unhappy with that whole situation and I probably won't ever buy SunSetter again because they don't have a local dealer that I can depend on. I will go to another brand.

I liked the SunSetter Awnings team's transparency and integrity. We're still using the awning. It works well. The only thing I saw that gave me a bit of pause is the shade that goes down when you wind it down. It was fraying on the end. I was going to call about to see if that's normal. Other than that, the installation was a perfect job and it looks good on my home as well.

We bought a new house and it has a sunroom that gets very hot. So, we wanted some shades put in. We've known about SunSetter for several years, so we reached out to them. I was just familiar with the product. So, we decided to use them. My husband interacted with them. The gentleman that came out and sold the products took the wrong measurements. The installer came out and when he went to install them, he said he couldn't install them. He was going to return the two shades and reorder the correct size. We still have yet to receive them and we've called and left several messages and tried to get ahold of them and they have not called us back. It's been two months and we can't get them to return our calls. So, we're not sure what happened. They installed one shade, which was correct, but the other two were not correct. We just didn't pay for the installation, but we paid for the shades.

SunSetter awnings are overpriced, but we recently made our second purchase from them. We bought the automatic awning and this time, we already knew what we were getting, but the sales rep who came out did a good job. His name was Chris and he was honest. He wanted to make sure we got what we thought we were wanting.

I had bought something from SunSetter before at another house and I had a good experience with it. The salesperson explained everything very well. It was very good and professional. The installation was fast and easy. The installers were in and out of here. They cleaned up and didn't leave a mess. They explained how it worked before they left. So it was a very good experience. I would recommend SunSetter to somebody. I put the awning on the outside of my porch. It blocks the sun out for me. It has a crank if I want to open it up. But right now, it's been too hot and too sunny. So I haven't even used the crank yet.

We put a beautiful deck on and the sun is constantly on our backyard and you can't even sit out there. I've seen SunSetter on TV, and when I saw that I could go through Costco, I figured I'd try it. The sales visit was good. But I'm not too overly thrilled with the side panel because it was not told to me the right way. I thought it would match my awning more. The rep said it would give me privacy from my neighbors and it really doesn't. It doesn't even hook onto the awning very well. It sags down. So I was a little disappointed in that presentation. The awning itself is beautiful and I'm happy with it, except for the fact it doesn't stay open. Every hour, it closes. We have changed the batteries, we have unplugged it, and, within an hour, it closes on itself.

I didn't want any columns in my backyard, as you would have with a gazebo, and with the SunSetter awning, you don't have legs to hold it up because it's attached to your walls. You can open and close it, and the bottom is still free. I got the residential one and I just installed it a month ago. So far, it’s been good. But when I ordered the awning, they told me it was going to take six weeks max, including installation. It took me almost three months to get my awning, and I don’t want to recommend SunSetter because I experienced that with them. Whatever they promised, they never stayed behind its back.

We've seen SunSetter's advertisements for years and we were ready for one, so we reached out to them by phone. Then, somebody came out and he was awesome. He covered everything and answered every question. After that, the installation was fast and on time. The installers finished in three hours and they cleaned up. Overall, it was a great experience. The awning covers our deck, not totally, but the main part of it, and it's automatic.

We called SunSetter and we made an appointment. The appointment was delayed once, but they did come within a couple of weeks. They did the measurements and found out what we wanted. It wasn't long that the awning was installed. It's electric and it's exactly what we were looking for. It's attached to the home. The installation took very little time. The installers were quick, worked hard, got it done, and did not leave a mess. It works fine. We're very happy with it.

The owner ordered the SunSetter awning and had it shipped to my house. We were going to install it, but it doesn't fit, so we're trying to figure out what we can do. But the awning was delivered on time, and everything appears to be in good shape.

We just moved into a new house and decided we wanted an awning. We have some family members that have an older Sunsetter and they were really happy with it, so we went ahead and based on the brand's reputation. Our experience was really positive and we're very happy. We purchased a motorized awning and everything was smooth and went well.

I had investigated the awning situation two or three years ago in relation to another project I was assisting someone with, and I’d seen that the SunSetter awning was well built and it worked. I have a 10-acre field to build the house on and I turned the house and sited it such that I could sit on the back porch and watch the sun come up and watch the sun go down on the front porch.

I received a call to schedule delivery for my Easy Shade. Delivery company contacted me late last night to cancel delivery because they did not have the shade. Called Sunsetter this morning and they told me the delivery company has the shade….where is my shade. Sorry I placed this order.

My wife wanted shade on her patio. We saw Sunsetter ads on TV, then I got online and ordered an awning. It showed up in the driveway, then I put it up and it works great. No issues at all. Now, it's a bit cooler sitting on the patio.

My experience with SunSetter was a little frustrating. I felt like I had to chase around to get answers. There was some sort of a delay in shipping due to some problem with the shipping company. It wasn't entirely clear to me, but our job was delayed multiple times. I didn't really get a call from anybody. Then I'd call again, and they’d be like, “Oh, there's still a delay.” I felt I just had to keep calling. Then, at one point, the rep told me to call the installer. So, I called the installer. He was like, “I don't know why she's telling you to call me. I can't do anything till the awning's here.” I was like, “I don't know either, but she told me to call you.” She seemed like if something went wrong, she really didn't know what to do. So, that was frustrating.