SunSetter Awnings Reviews

The awning got stripes. They had a whole different pattern of different colors and different designs that you could have on it. So, we went through his book and we could feel the material. So, we selected what we got based on what we saw in the book. It's wireless, so I got a little remote control. I just control from inside the house but it also gives you a backup rod to reel it out, and if you lost power or you had a motor failure, you can still reel it in and out. We went with a 16 footer. We were thinking about 20 footer, but then there was a lot of weight out there. We live in a manufactured home. So, there was concern there.

SunSetter did a good job. I also have the type of downspouts that you never have to clean. Water drains through them. So, I don't have to worry about anything coming off my roof on top of it. We were looking at something that goes out far enough, and our awning goes out 10 foot, to also keep the sun coming in those windows as well. That does a good job. Out of caution, we make sure, when we leave, we have it pulled in. The only place they could improve is a bridge for the WiFi because I'm a techie. I'm retired IT and I control my lights and all that stuff, either verbal or on my phone while I'm gone. So, that would be a nice feature for it.

He had a great style of follow through, was willing to drive a long way to come look at our deck personally, spend time, measure, and walk through the fabric selection in our home. So the custom attention and service were part of why we purchased the SunSetter awning. And then, looking at The Awning Team, specifically, they had good reviews on Google. I did some research in that way, and comparing the SunSetter to other products similar in the Charlotte area that were for sale, they didn't seem to offer the same caliber or product, or they had a pitiful little showroom. So we went with it for those reasons, that it had some cool features that we liked, with the wind sensor and lighting.

The installation worked great, too. We got our scheduling a little off, so I would have liked to have been there the whole time, but I really only got to welcome the installers and leave. The owner and I were not on the same page as it related to my availability and that getting transferred to the install team. But everything was perfect from the quick overview I was able to get of it before the install was finished. And the guy seemed irritated. He had a little bit of an attitude when he got there, because he didn't realize how far it was and his GPS took him took to the wrong place. He was a little ill, and I was a little ill, but it worked out okay. The install guy was not as nice as the sales guy. But he did the installation well and the awning works fine.

The awing totally changed the feel of the back of our house. It covers the section outside our bedroom, outside some sliding glass doors, and it gives a different vibe for that space when it's open, with the shadiness. And I can grow different plants in that section of the deck that I couldn't grow before. It also looks beautiful from a distance, looking back at the house when the awning is up. We haven't gotten to use it just yet in the super hot summer, but we've had it installed for a couple months now, and we're very satisfied. They had lots of good choices for the fabric, the frame, and color. We also really like the remote control aspect. And it's a very sturdy and well-built product. They custom-built it based on our requests and it seems like an A+ product.

Another week or so went by and nobody called. I called SunSetter and they looked into it. They said it was in Denver. After another day or so, the freight company called and we arranged for delivery. The awning was delivered two weeks ago. Tom cancelled the first schedule because he had to have a medical procedure done. He started not calling me back. It was all great when Tom was out here selling us everything. But he wouldn't call back and I would call and call. He said we were too anxious. We spent $4,200 on this. We didn't want it sitting in our garage for two weeks.

We had a little bit of snow on Tuesday but it wasn't very much. I told Tom, "Wednesday, Thursday, and Friday are going to be beautiful. I want it up by Easter," He said, "I'll try. I can't control the weather, and I can't control the fact that now I have colon cancer." I asked SunSetter, "Is there another dealer you can put me in touch with?" I talked to a lady and she said, "If you don't get it up this week, we will put you in touch with another dealer." But we still owed Tom money because we paid half down and the other half was due upon completion.

I started having my husband call Tom because he would always return his phone calls but not mine. Finally, he spoke to my husband and said he could install the awning. We ordered this awning on February 14th and the installation got completed Wednesday. I really don't want to ever have to deal with this dealer again. He said, "If you have any questions, any problems you call me." But I want to try to find someone else if there's any warranty work.

So far, the awning is good. This patio faces north so when the sun goes down in the evening, we still get the sun coming in on the west side. It goes down past the house across from us and then it's blocked. Tom told us that there is a screen that you can have hanging down from the side. That is another option. I was gonna go to SunSetter's website and see about that. Tom said the screen has to be taken off and put on every time because you can't roll up the awning with that screen on. That's a little tedious so I'm gonna see how it is without the screen. All in all, everything was fine, except for the freight company and the dealer. I asked Tom if there were other people on his team and it was just him and another guy. As far as the product, we're happy with it. It rolls in well and it has a remote. It's got the hood on it too.

But the one over the garage sunk a little bit and I had them come back three months later. The woman I talked to was giving me a hard time because she wanted to charge me $150 for them to come out but I told her that I've only had it for three months. And I didn't even put the awning out much because it was raining and we weren't in the pool. The awning is 19 feet wide and after a while, it sinks because it's heavy when they first put it in. So the guy has to come back and make it tighter. He also said that they're having trouble with a lot of the big awnings sinking. But once he comes and refixes it, it's fine. We shouldn't have to pay $150 for him to come out to do that though. Finally, the woman and I agreed that I would just tip them when they came to change the awning. Other than that, if it's too windy, that awning automatically retracts.

As for the smaller one, it's12 foot wide and when it's windy, it automatically retracts, too. We have a pool area that's under a birdcage, so it's right over the glass sliding door and it goes out over the six-person table that we have outside. We use the awning all the time during the day and the sun is beating down. We use it when we sit out, read magazines at the table, and eat lunch. It's nice and it keeps the sun off of you. A lot of people would stop and ask about our awnings. They'd say getting them is a great idea and I'd tell them that it's SunSetter's.

The other thing is they didn't explain to somebody who doesn't realize you need to check and see exactly where your sun is before you get one of these things. The location that you're putting the awning in for the sun has got a big impact on how it's gonna work to be productive for you. I spent $2,500 to purchase the awning and another $1,200 to have it installed. Basically, it's worthless. I get an hour of SunSetter shade. And because of the way the sun goes around the cottage and starts to set, the sun is pouring in on the angle on the side.

I had to get the 8-foot one because of the location that it's in. I couldn't get anything any wider. But that wouldn't have done the trick. The location of where the sun is that when it comes around to the front of the cottage, it just goes right in. The seat that I wanna sit in is covered a little bit. But as it goes around to the side where the side is, where the arms are, that just pours right in all afternoon. I get zero benefits from the SunSetter.

Next summer, what I can do is get some type of material. We have the New England Cloth Company that's really got everything known to man. I can get something very similar that I can attach to the scalloped-in that will drop the curtain down some way and that will give me some help. But as far as the right-hand side where the sun comes pouring in, I gotta get a little bit more creative. Maybe I could use the same material that wouldn't cut the wind. All in all, I love the awning. But they should be really clear about the location of the sun so the customer doesn't get stuck like I did.

We have a planned trip that has been scheduled since July and informed Sales we would be gone for 3 to 4 weeks, leaving in mid-September. We have delayed our trip, however, after being informed that the awning is still in Denver, we decided to proceed with our plans. We were told the longest it would take would be 6 or 7 weeks. It has now been over 8 weeks. My mistake was paying in full. I would not recommend doing this. Now I just want my money refunded! How does SunSetter continue to do business like this? I do have a call into Sun Setter but have not yet talked with Customer Service to figure out a resolution.

Like a dummy I went in for more and ordered the blinds again, this time they arrived after 6 weeks. Once I determined Sunsetter used T force again I let them know I was not happy with that shipping decision, just responded, "We're sorry"? Once I finally received the 3rd order I Installed blinds only to find they put shorter cable guides than the 84" length blind of they clearly advertised this length size. Only reason I ordered from this company was because the width size and length size I needed and they failed at that too.

I contacted them via phone to have them send me replacement cables at a longer length so my blinds would reach their full extension, they refused and said they would only send the same size cable (no resolve) so I had to resort to modify and replace the cable on my own in order for my blinds to work properly. My experience with Sunsetter and their carrier T force. I will not buy from them again.

According to the shipping company, sunsetter didn't send the awnings as they supposed; sending only 4 boxes with some hardware. I spoke with a sunsetter representative explaining the situation and learned that it will take several business days for them to investigate and then another 6-8 weeks to receive the missing parts. Of course, as I still have a little decency and respect for myself, I canceled the order and initiated a return for the few pieces of hardware I received. Now I have to deal with a return and wait until they think it is ok to return the payments I did. If this were the only awning company, I would understand. But there are many awning companies in my city willing to do whatever it takes to earn my business. Lesson learned!

Original Review: I placed my order with a dealer/installer on June 5th. I was supposed to have my awning at the end of July, early August (I was told roughly 8 weeks). I heard nothing. My installer mentioned he tried reaching out to SunSetter several times and he received no responses. Then, SunSetter informed the installer, who informed me, the warehouse moved and they're shipping orders from the end of June and orders made in July. I was informed today (August 29) that my awning is now being fabricated and manufactured.

Why were orders placed in July shipped already, when my order placed on June 5th is JUST being manufactured 3 months later? I tried reaching out to SunSetter and received no responses. I reached out via email and social media (because they're actively posting) and no responses. Absolutely horrible customer service and no reasoning why my product wasn't even being made until 3 months later when other orders have just shipped. I do not recommend this company at all.