SunSetter Awnings Reviews

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About SunSetter Awnings

SunSetter Awnings is the largest American manufacturer of retractable patio, window and deck awnings. The company produces four different awning types, including motorized and manual hand-cranked models. Most of the awnings attach directly to a structure, but the company does have one freestanding model. The motorized models open and close using a remote control, and the manual model uses a hand crank.

Pros
  • Wide fabric color selection
  • Buy direct or work with a local dealer
  • Option for DIY installation
  • 5 to 10-year limited warranties
Cons
  • Limited freestanding model options
  • Installation not included

Featured Reviews

Greensboro, NC
Verified purchase
My father has a SunSetter awning and he gave us one as a gift. He enjoyed his so much that he thought we would enjoy it and we have… That deck was nearly unusable until almost dar...

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Melbourne, FL
Verified purchase
We have some friends that have SunSetters and we decided to go with their recommendation. The installation of our awning went really well. So far, we love its reliability. So far,...

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About SunSetter Awnings

SunSetter offers two product lines of awnings: The SunSetter Series and the Platinum Series. Awnings in the SunSetter Series come with a five-year limited warranty, and Platinum Series products come with a 10-year limited warranty.

Awnings are available in widths from 8 feet to 20 feet and extend from 7 feet to 13 feet, 1 inch out, depending on the model. Awnings from SunSetter are made from woven acrylic or laminated fabric and available in dozens of colors.

How does SunSetter Awnings work?

Customers can buy awnings directly from the company’s website or from a local SunSetter dealer. If you buy the product directly, you select the product line, model, fabric color and valence style: straight or wavy. You can also choose the awning’s size and type of mounting bracket.

Awnings bought directly from SunSetter come with a 30-day money-back guarantee. When you work with a local SunSetter dealer, you can get expert advice and a free in-home consultation.

SunSetter does not directly offer installation services. Customers can either install the awnings themselves by following the instructions in the booklet and DVD that came with their awning or have them installed professionally by a local SunSetter dealer or a third-party contractor.

SunSetter Awnings prices

SunSetter Awnings cost between $600 to $7,500. The price depends on several factors: size, retraction mechanism, fabric, shape and type.

SunSetter Series

SunSetter Series awnings are available in two fabric choices: waterproof laminated fabric or water-repellant woven acrylic fabric. All awnings in this product line come with a five-year limited warranty.

ModelPrice Range
Manual$1,799 - $3,332
Motorized$2,199 - $4,096
Pro$2,905 - $4,534
Oasis Manual$2,602 - $3,144
XL$3,541 - $4,509
1000XT Manual$799 - $2,638

Platinum Series

The Platinum Series awnings are made from Sunbrella acrylic fabric that is water repellent and resists mildew, mold and fading. The product line features models that retract into a permanently installed aluminum semi-cassette hood, which helps protect the awning from the elements. Awnings in the Platinum Series come with a 10-year limited warranty, and prices range from $3,000 to $7,000.

ModelPrice Range
Platinum$3,356 - $5,855
Platinum Manual$3,055 - $5,203
Platinum PRO$3,511 - $6,326
Platinum Plus$4,964 - $6,341
Platinum Plus PRO$5,281 - $6,818
XL$5,372 - $6,988

SunSetter Awnings FAQ

How much are SunSetter awnings?

SunSetter Awnings range from $800 to $7,500. The price range for the SunSetter Series is $800 to $5,000, and awnings in the Platinum Series range from $3,000 to $7,500. Manual awnings run between $1,800 to $5,200.

How do you install a SunSetter awning?

For do-it-yourself installation, follow the instructions in the installation booklet and DVD that comes with the awning. Installation takes two to three hours, and all you need is a few simple tools.

  1. Unpack the awning and all its components from the packaging.
  2. Bolt the mounting brackets to a wall on the outside of your home.
  3. Lift the awning into the brackets and push the square bar attached to the awning into the brackets.
  4. Secure the square bar with a retaining bolt in each bracket.
  5. If you have a motorized awning, plug the power cord into your outdoor outlet and use the remote to open the awning. If you have a manual awning, open it using the hand crank.
How do you clean a SunSetter awning?

To clean a SunSetter awning, brush it when it’s dry and then wash it with mild soap and lukewarm water. If that doesn’t do the trick, follow the care and maintenance instructions included with the awning.

Where are SunSetter awnings made?

SunSetter Awnings assembles components manufactured in Europe, China and the US at its facility in McAllen, TX.

How much does it cost to install a SunSetter awning?

While each local dealer sets their own pricing, typically installation can range from $750-$1,500 depending on awning size and location.

Are SunSetter awnings waterproof?

Yes, many of SunSetter’s products are waterproof or water repellant.

Are SunSetter awnings any good?

SunSetter awnings are a good choice for those shopping for an awning. The company offers multiple models, varying widths and a wide selection of fabric colors to fit any customer's needs. Customers have the freedom to buy awnings directly from the company or work with a local dealer. Customers can install the awnings with easy-to-follow instructions, or a local dealer can provide professional installation.

SunSetter Awnings Reviews

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    How do I know I can trust these reviews about SunSetter Awnings?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Jan. 7, 2025

    We had a new kitchen and we looked at multiple different options and SunSetter seemed to be the most ideal choice to shade off part of our deck. There were two separate local installers and they did not communicate, and it may be that one of them poached on the other one. We asked for one company and ended up with the other one. I didn't find out that we were dealing with the other company until I went to write the check for the deposit. But it all worked out fine. The experience was great with the people who installed it. It took eight weeks for the awning to be made and it went from being fall to early winter. We bought the awning to help shade the deck for when we use it and it became too cold to do that. We also used the awning to shade the kitchen windows when the full sun was on in the morning. But in the winter, we didn't want to do that because it warmed the room, so we've used the awning exactly once since it was installed.

    There was a question of location in terms of whether the awning was centered on the window or the side, and we told the installers what we were trying to do. But we haven't had a chance to test the awning in the time when we are most likely to be using it and it may well be that it's fine where it is. But the one day we used it, we were putting it up to help block the sun in the morning because it was low and coming in the north, but it didn't block it because the shade was a little too far in one direction. I would have hoped that it would have been more all-season, that it would have worked in the winter when you wanted to shade out the lights. If we wanted it to be more of the sunblock in the kitchen, it probably should have been lined up about a foot further to the right.

    We had a little problem with the remote activating the one time we used it, but it may have been that we weren't giving it enough time to respond. Overall, the product seems to be fine but we didn’t get strong enough support at the time of installation to get it in the right place. The price was good though. I might have expected it to be more expensive than it was.

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      Verified purchase
      Staff

      Reviewed Oct. 2, 2024

      I'm very happy with the quality of the awning. It has a warranty of tornadoes, hurricanes, and a tree falling. It didn't matter what happened. The rep told us 100% guaranteed, which fortunately, we haven't had to deal with that yet. But when there is a lot of rain and the awning is out, there'll be some sagging, holding that water. So, then when we pull that awning in, it's just a river flowing off of it. That's not a big deal. But I am concerned, is it gonna stretch that canvas? For example, if we're gone all day, and it pours down rain all day, and the awning is out, I'm not there to put it in to prevent that from happening. So, that would be the only design flaw. Apparently, there is a slant there. It might just be that the canvas part needs to be tightened up because it is on a slope where the water should just run right off. But it does collect. You don't realize it because it's not dropping down. The water can collect 2 or 3 inches deep on it, though.

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      SunSetter Awnings
      Response from SunSetter Awnings

      Hello Chichi,

      Thank you for your review, your feedback is very important to us. Our records show that you purchased a 14ft Platinum (10 year warranty) awning with All Weather Warranty through local independent dealer Total Home Solutions. We are happy to hear that your purchasing experience was enjoyable and will pass along the compliments to the dealer.

      Please be advised, we do not recommend using the awning for rain protection, or to leave it open unattended. Please review your user manual and guide for proper care and use, please refer to pages marked 17 and 26. Our awnings are designed for sun protection as a primary use and may offer rain protection in light rains or short showers, but not prolonged light rain or heavier rain. Please also be sure to review the warranty details located on the last pages of your user manual. Please note, your All Weather Warranty coverage follows the same guidelines, but includes weather and damages due to negligence, please review section F for what is not covered under warranty. You may be interested in some of our accessories that will automatically close your awning in the events of high winds or rain, please visit our website or contact us at 1800-670-7071 to speak to one of our product specialists or visit our website for additional information on our Wind Sensor or Rain Sensor.

      Thank you and have a great day,
      SunSetter Customer Care Team
      1800-670-7071

      contactus@sunsetter.com

      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 7, 2024

      I had a SunSetter awning from a previous purchase years ago and I was satisfied with it. So, this time, I just replaced it. I purchased an awning earlier this spring and the salesperson that I had didn't order the right one. After it got here, and I realized that it wasn't what I wanted, it was returned. I was grateful for that. I recontacted SunSetter, and we started over again. Sunsetter ordered me another one that was the correct model that I wanted. I waited and waited. Finally, I got ahold of the trucking company. They gave me a tracing number and I said, "Where is it?" The rep said, "We've lost it."

      Sunsetter's shipping leaves a lot to be desired. And during this debacle, I mentioned that to one of the people I had on the phone, and the lady said, "We know it's very hard to get a shipper to ship that kind of a product because it is in a big round tube." It's not like UPS could walk in with a little box and drop it on our porch. I got ahold of SunSetter again and they sent out another awning, which I got.

      The first wrong awning came quickly compared to what Sunsetter said it would take. My thoughts were, "It's not a popular model and you probably had it in stock." When I wound up seeing what it was, I assumed that that was what it was. The second one, I didn't get. And the third one came within weeks. I was pleased that came as quick as it did and I got it right up and I've been able to use it. I thought I would get it up by Labor Day. But it came quickly.

      The 11-foot motorized is what I picked this time. It's a good quality. I noticed a fold in the awning, and I thought, "As soon as it gets in the sun, it'll go away." It didn't. So, I alerted the company to the fact that it has a wrinkle. It was folded somewhere along the line before it was on the roller. And when it went on the roller, the fold didn't come out, and I thought it would in the sun, but it still doesn't. It's nothing that I was concerned about except my luck is the four years and 11 months and something will happen to it after the warranty is gone. And my only concern was to notify somebody to make them aware of the situation. That's all. Right now, it doesn't do anything other than when it rolls out and I look up at it, I could see where it was folded down the middle. Other than that, the quality of the merchandise is very good. It's well-built.

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      Verified purchase
      Customer ServicePriceMaintenanceStaff

      Reviewed May 27, 2024

      SunSetter seemed to be the best and like everybody else, we were looking for a discounted price. At that time, there was a Costco promotion that lowered the price of the awning. I got a motorized one and after I ordered it, I called SunSetter. We live right in the suburb of Atlanta and I asked if they had somebody they could recommend to install it. To my shock, the girl said no. She told me to check with Home Depot or Ace and ask if they have an installer. The guy in Home Depot said he didn’t have anybody he could trust to be able to put his name on. So I went to Ace and the guy said he had a guy who does the job himself. He uses pulleys and ladders. It took the guy a long time and when he was done, the awning looked good but it didn't look right. I did some research and found out that there were a bunch of things he didn't do right. When he opened it up, it was straight across. It wasn't in an angle.

      Meanwhile, as soon as I hired this guy and he started, I got an email from SunSetter saying that they passed my name onto a local installer that they use. They called me and I told them to send me their information if I needed any service, and they did. This past Monday, an installer came over and he had a SunSetter T-shirt on. It took him half an hour to fix the awning. I had to pay a little more money to get it fixed correctly, but it's fine now.

      The only thing is, the installer lost a magnet that they need to use. So I called SunSetter yesterday and they're sending me that whole piece to install it. That installer lives 10 minutes from our house and told us to call him if we don’t want to put the magnet in. He’d be happy to come and do it again. It's like a little box that you have to put on. There's a certain spot that you put it on the awning where if the wind gets too violent, that closes it up. We don't leave the awning open anyway and we're not there, but just in case. That's part of what we paid for. I'm gonna try to set it myself. If I can't, the installer will come out and do it. By getting the awning, we can bring the kids out there now because the sun doesn't beat the heck out of them. I also got a whole new deck because we had some bad wood. I did that at the same time. So, it's fun. I would buy from SunSetter again and I would recommend them to my friends and family.

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      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed May 27, 2024

      We contacted SunSetter in February and that was when they were just starting to go around to your house and measure it and give you a quote. We were their second customer for this year. We had talked on the phone with some of the people but we didn't know what we were doing in terms of measuring it so the gentleman came out and did a great job. He gave us some ideas that we didn't even think of in terms of the size. We got the electric part and everything came together beautifully. The guys who did the work had it done in four hours and they suggested having our electrician come in after it's up. Their workers wouldn't know what to do with so that was a good idea. Then, I got the LED lights that go underneath it and it's just beautiful.

      The only thing I had to call SunSetter on was that I couldn't remember and it doesn't say it in the manual on how to turn on those LED lights. You get a remote but I may have to call them again because I didn't write it down. We got to take the shade that comes down in the front. We got a few bells and whistles but everything that SunSetter promised came true. I got all the pros and I got no cons. The customer service has been wonderful and they're not gonna make you feel stupid. They were very good at explaining things to us.

      SunSetter gives you a pamphlet of the expensive one and looking at the sizes, we thought we should be having a smaller one. But if we put up the size that we originally looked at, which was cheaper, we would never be able to get a table in here. When we looked at it initially and we saw the pricing, we never thought we would need something this big. So, we looked at a less expensive one. Once we saw what we had bought, we recognized that the advice they gave us in terms of getting our location was more what we needed than what we had initially been looking at. And we both said to ourselves if we had gone with that original thing that we would have been dissatisfied and then it was too late to do anything about it once you get to it. So, I'm happy with it. This is what we wanted. All of our neighbors who came over and looked at it loved it too. We've invited them for drinks and they will come. So, it works out well with our house.

      Everything about the awning is fabulous. When we were looking at it, the way we pictured it was different than what came out, and what came out was better. We're loving our new awning. It’s a quality material. I watched the installers put it up and they were masterful. They got it all up there very quickly and took their time making sure they hit all the studs with the lag bolts. We bought it with the 10-year warranty because with our due self-exposure, we'd be better off with a 10-year warranty rather than a 5. And the choices of the colors were even better with the 10. So, we're happy campers.

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      Verified purchase
      PricePunctuality & Speed

      Reviewed May 15, 2025

      SunSetter Awnings is a good company. We purchased their awnings about 12 years ago and the quality is good. We always kept them out, never rolled them up, and they lasted that long. When one of them fell apart during a storm, we had it replaced and while the price had gone up, it was still in that range and the insurance paid for part of it.

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      Verified purchase
      Installation & SetupPunctuality & SpeedStaff

      Reviewed May 15, 2025

      I went with SunSetter Awnings and my experience with setting up an appointment was seamlessly smooth; the team was prompt and sent a representative to assess our specific needs efficiently. The product they recommended has been a perfect fit for us.

      The installation process was also impressive, as the team worked efficiently and did a great job installing the awnings. Overall, my experience with SunSetter Awnings has been outstanding.

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      Installation & SetupPricePunctuality & SpeedMaintenanceStaff

      Reviewed May 14, 2025

      I was impressed by how the Sunsetter product looked and how well it matched my vision for our backyard. What caught my attention was the ease of maintenance and the auto-retraction feature—ideal for dealing with the frequent breezes at our place. Unlike the noisy gazebo we used to have, the SunSetter awning offers peace of mind since it retracts automatically with high winds, even if we're not home.

      The purchase and installation process went smoothly with no surprises. I appreciated the straightforward and transparent sales process as promised. It's reassuring to know that SunSetter products are made in the U.S., adding to my confidence in their quality. Although I can't yet comment fully on value versus the long-term cost, what I’ve experienced thus far has been satisfactory.

      Having worked in construction, I understand that installations don't always go as planned, but SunSetter's team delivered on their promises. The sales rep arrived on time, and the installation was completed within the expected timeframe. For now, based on these positive interactions, I’d rate my experience as excellent, with everything meeting my expectations. It’s been a pleasant experience thus far.

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      Verified purchase
      Installation & SetupStaff

      Reviewed May 14, 2025

      I initially looked into purchasing an awning because I needed more sun protection. When the sales representative came to our home, they were excellent—extremely knowledgeable about what would work best for us.

      The installation took about six weeks from the day of purchase. It was a couple of hours to complete on the day. After installation, I must say, we're very happy with the quality. Both the awning and the shades they installed for us work exceptionally well.

      Overall, the quality seems to be top-notch, and we're quite pleased with our choice.

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      Verified purchase
      Installation & SetupPunctuality & Speed

      Reviewed May 14, 2025

      One of my shades, installed back in 2011, stopped functioning. With two 12-foot shades in need of replacement, I decided to replace both on the end of my house. I came across SunSetter while shopping at Costco, which sealed the decision for me.

      What stood out during my dealings with SunSetter was their efficiency. They handled the installation for me, completing the work promptly. If a friend were to ask about my experience, I would certainly speak highly of their professionalism and punctuality.

      I opted for motorized shades, which I've found to be of excellent quality. They function very well, and I appreciate the remote controlling both shades seamlessly. Overall, I couldn't be happier with my experience and would definitely recommend SunSetter to others seeking dependable, quality awnings.

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      SunSetter Awnings Company Information

      Social media:
      Company Name:
      SunSetter Awnings
      Address:
      184 Charles Street
      City:
      Malden
      State/Province:
      MA
      Postal Code:
      02148
      Country:
      United States
      Website:
      www.sunsetter.com

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