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SunSetter Awnings
SunSetter Awnings
Overall Satisfaction Rating
4.42/5
  • 5 stars
    357
  • 4 stars
    49
  • 3 stars
    30
  • 2 stars
    16
  • 1 stars
    33
Based on 485 ratings submitted in the last year
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SunSetter Awnings

Malden, MA

ConsumerAffairs Accredited Brand

SunSetter Awnings offer both manual and motorized awnings that provide shade and protection, transforming your patio or deck. Our awnings provide cool shade that can help in those hot and humid months and helps keep the inside of your home cooler by blocking the sun's rays from coming in your windows and doors.

We want to provide you with the highest quality awnings at the absolute best prices. We provide a free in-home consultation and are committed to a long-term relationship with our customers.

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SunSetter Awnings Reviews

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5 featured reviews
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 28, 2019

SunSetter was highly recommended and advertised. It also seemed to suit the bill for what I needed. I had a slab that was already poured and was used, but nothing to keep the bright sun on that west side from coming in that’s why I went for it and called them and asked them to come out. They did the installation very quickly. It was done beautifully and I really enjoyed it.

The only thing was that when I paid it, I put SunSetter on my check and then it wasn’t SunSetter, it was somebody else and I didn’t realize it. The guy that did the work did not explain to me or look at the check. Kim, the one that handled it from this end right where I am, wanted me to put it on my card. I said no and that I'm going to wait until the check comes back so I don’t get confused and pay two or three times. She was a little upset about that. It took me a couple of weeks of waiting on the mail and to get that check back before I went to write another one. That was a nuisance having to go back and forth trying to get that check cleared up.

Right now, I'm waiting on somebody to come and shorten one side of the awning or raise it up or tighten it. It is lower by 10 inches than the west side is and then it seemed like after we had heavy rain, it came down more. I don't know what it takes and I have no idea. I hope this person comes and gets my thing fixed. It's been three weeks now. One week, the guy was out, and then he came back and this past Monday, but I haven't seen either a hair of him. But then the issue hasn't prevented me from using the awning. I got the adjustable one or the motorized and on the first night, my cat got up on the desk and rolled it up and I didn’t know it ‘cause I had the drape shut. When I woke up the next morning, it had rained all over everything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2019

We were looking for an awning for the front of our home and we were receiving little things in the mail from SunSetter. So I called them, and it was kind of strange because they would talk to you directly but you couldn't get any detail from them because the work is done by local contractor. So they contract with certain group to come and install and sell them to you. So it was a little bit hard because we had to hook up with the local person here.

There was a couple of things that made us want to buy SunSetter. One of them was a coupon for $250, and a free awning cover. It was really funny to me because the local company that we had to buy it by didn't want us to use that coupon. They didn't wanna discount it very much at all. They did finally do a little discount which was a weird a little thing they did to changing the tax thing, that we didn't really understand. We talked about the $200 coupon, and it was only at that point that they were willing to give us any kind of discounts. They also said that the coupon covers junk that SunSetter gives us. They literally told us it was junk, that no one's gonna use it. It's terrible. It was odd because they were supposed to be representing SunSetter and they didn't wanna deal with any of the offerings that SunSetter was giving. They just wanted to do their own thing.

We chose the 18x10 awning which had the nicer fabric. It’s motorized as well with the remote, so that was nice. The installers were really great with the installation. It was perfect. This acrylic awning is gorgeous and lovely, but underneath it is very, very warm. We chose it because it was going to be less fadable by the sun and their rep told us this was a much better choice. But I'm starting to wonder if maybe it would have been a better choice to do something that has a little more air throughout the fabric. It's pretty warm staying under there. So it makes a good shade, but we’re getting more heat. And that's something that people really should be told about if they choose this heavier acrylic fabric. In general, we're very satisfied with SunSetter.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2019

Our SunSetter awning came down with broken rafters. This has no reflection on the salesperson, but we've been waiting to repair and put it back up because of the rain. And it has not been done yet. It's laying in my garage. The thing that automatically recalls it did not work during a rainstorm. So, when I woke up in the morning, there was water on it, and it was standing about 3 feet above the ground instead of 6 or 7 feet up high. So, I called and the guy that installed it came out. When they installed it, they put two bolts and two rafters on one side. And they only used one on the other side instead of two on both sides. So, we both felt that it was not installed properly. But he tightened it to see if he could get it, and I was in the house when he was doing this. And when he tightened it, I could hear this sound and all three of the rafters that it was hooked to cracked. They can be replaced and Dan and I had talked about it a couple of times.

The last time I talked to him, I said, "I think I would just like to have my money back. I don't really like the experience." So, I don't know what he's doing about it. I don't know if he's even reported this. I don't know how to proceed. I didn't realize how windy it gets out here. I only moved here about eight months ago. And I couldn't tell them that because I hadn't experienced a winter here. But now that I have, I don't think I want it up. It just doesn't fit this type of area. And the salesperson has been very nice, but he's offering to come out and make the repairs himself. I don't want him to do that. I want a professional contractor to do it because I'm gonna sell this house in about three to four months, and I have to be able to say it's structurally sound.

If it wasn't in this area, I would tell a friend to get SunSetter. They responded to me. It hasn't been an unpleasant experience. It's just that the issue is not resolved. Now, that I've not had it up, and after this long timeframe, I would rather just have my money back. It's not SunSetter's fault. I think they're good company. I used them because I've heard of them before. And in fact, one of the houses I almost bought in Riverside instead of coming out here had one of the awnings. And I loved it. You just push a button. It goes out. You can pull it back if you want more light in the house. And that's one of the reasons why I did this. But, it doesn't work where I am. I'd recommend SunSetter to a friend.

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10 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 6, 2019

I needed an awning, and I've known a couple of people who have had SunSetter. They seemed to be a good product. I won't call it inexpensive, but it was affordable, so I decided to go with that. The guy who sold the awning to me was a great guy. He was also helpful and I had a very good experience overall. The same guy came out with the installers. They got the awning up there and got it done. I even bought the cover, which I thought was a bit pricey. But I bought it to go over the awning because that side of the house gets morning sun until 1:00. Even so, they did a great job and the awning works fine.

I've had to make some adjustments in the angle at which the top comes out. But that's not SunSetter's fault because I was having a patio put in. The patio got done a month later. There was back order on the pavers and so forth and so on, so there was no way to tell how high the thing could be. But that was not a problem. I had a buddy of mine come over. I called Randy and he explained again. He explained this to me before, wanted to be sure I understood how to adjust it, and got out there and adjusted it, and decided that wasn't enough and just did a little more. It can't be adjusted much more than it is, but unless somebody was pretty big and tall, over 6'5, they'd be able to walk underneath the thing.

The SunSetter awning is a very nice product and we're happy with it. The awning is brown and I just wanted something that would do well in the weather and wasn't going to fade. The size is 20 x 11.8, the biggest one SunSetter makes. And it's 20 feet wide by 15 feet deep so it covers the majority of that. The way our house is set up and the way that side is, once the sun gets to about the 4:00 pm position, it's really not even necessary to have the awning. But it's nice just to have there in case. We're down in Florida and it's subject to rain any time. I've already had people come over and look at it. I've told them I like it.

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Rated with 5 stars
Verified Reviewer
Original review: March 18, 2019

I researched this product quite a bit after trying other methods of shading our southwest facing rear deck with temporary and fixed structures which all had weather issues sails and canopies. A motorized awning with automatic wind protection seemed to me to be the best option short of a project to enclose a portion of the deck and modify our roof line. Awnings have some weather limits since they are not intended to be load bearing structures. But within those limits they could economically meet my need. To find out if this could work for you.

Number 1 the website will contain the answers to any questions you will have. Number 2 read as much on the web and YouTube videos as you can find. Number 3 look at your site and determine the size and model that would fit your needs, think about sightlines and sun angles to determine what is required. Number 4 after getting all the information decide whether you will need a contractor's help for install or if you will install or oversee the install. I am average at DIY projects and after some review of the mounting methods for the brackets was able to mount them in a couple of hours. If you select the right awning and locate the brackets level, plumb, and properly spaced per instructions you are >90% done. The actual install takes a no more than an hour with a couple of extra hands to lift and clamp the mounting bar into the brackets and adjusting the pitch.

The product is very well engineered, instructions are very detailed and hardware provided is first rate either hot dip galvanized or stainless steel. I did have to supplement the provided hardware for the brackets with some 1" long 1" diameter aluminium spacers with a slightly larger ID than the 3/8" lag bolts I found on Amazon. Because I had vinyl siding mounted on a compressible foam sheathing board. This also meant I used lag bolts 1" longer than normal for the bracket attachments.

Most of the complaints I read while researching revolved around the delivery process or a contractor install. This is a large piece of real freight not a 5 pound FedEx box, the delivery process can take 14 days after it leaves the factory and someone will need to be there when it arrives and sign for it. You also need to be able to shield it from weather until install day. It sat in my garage on a convertible hand cart for a month until I had time and weather to install it. Contractors are a mixed bag, I wouldn't think of getting one unless they had installed the product you have on the type of wall you have and you have spoken to that customer on their satisfaction.

They are a little more than than some of the other options but can be purchased with significant discounts during low demand periods of the year and larger discounts to Costco members, often with common options included for no additional costs such as the wind sensor. If a rain sensor was available I would be interested since I have low pitch installation but I can't find one yet.

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7 people found this review helpful
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Rated with 2 starsResolution In Progress
Verified Reviewer
Original review: Sept. 26, 2019

Awning was delivered without the cover. Which was part of the original order. I contacted SunSetter at 3 different times since May to check on my cover. Each time I was assured it would be delivered once they were finished with the redesign. Now, today I’ve been told that it was never part of my order. I was NEVER told this before and I distinctly remembering making that part of my order. My sister and niece were listening to my whole conversation. Someone is not standing behind their word. It’s principle of the matter here. SunSetter I thought you would stand behind your product and customer.

SunSetter Awnings response

Dear Maria,

We are sorry to hear of your disappointment regarding a cover for your SunSetter. At SunSetter, we take great pride in our product quality, our service, and especially in the satisfaction of our customers.

Your original order did not include a cover. You took advantage of a promotional offer that included a significant discount off your Awning and your choice of free Patio Lights or a reduced price on our Dimming LED Lights, but did not offer a free or discounted cover.

We will reach out to you privately regarding a solution.

We hope that you have otherwise been enjoying your new Awning, and that you continue to enjoy it for years to come.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 26, 2019

My wife and I bought my mother and father's home from her estate for my two sisters and myself, and we put a front awning at the front of the house. We purchased the awning from a SunSetter distributor, and they came to the home and brought samples. The installation was very good. We had to go out of town for a few days, and we contacted them and told them what our plans were. They said, "When you get back, just contact us and we'll set up a date". We did that, and they were very efficient. They came on the day that we had settled on. The remote control did not come in the package, so we had to have it mailed to us. They came back and programmed it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 19, 2019

I have had SunSetter for years. If I didn't want them, I wouldn't have got another brand-new one. With the other one, you have to take out and you pull out, and I wanted the automatic one. So I gave the other one to a friend of mine and I bought the automatic one which is beautiful. I just have to push the button and it comes out. Jimmy, the guy who installed it, was a great guy. He did a nice job. He gave me everything I wanted and he helped me out a lot. He was very good.

SunSetter Awnings response

Dear Paul,

We are very pleased to hear about your great experience with your SunSetter Awning and your local independent SunSetter dealer. At SunSetter, we take great pride in our product quality, our service, and especially in the satisfaction of our customers.

Please don't hesitate to contact us should you need assistance with your SunSetter. We hope you enjoy your awning for years to come!

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Sept. 18, 2019

I purchased a 12 foot awning about 5 years ago, I think. The 3rd time we had a heavy rain, the support post on one side broke. I now have it propped up with a 2x4. The problem: the fabric acts as a huge bowl, and it sags from the weight of so much water. Never again.

SunSetter Awnings response

Dear Joe,

We are very sorry to hear of your disappointment with your new awning. At SunSetter, we take great pride in our product quality, our service, and especially in the satisfaction of our customers.

To prevent fabric stretching and other issues, we always suggest that SunSetter owners retract their awnings should water start pooling in the fabric. Your XT model allows you to angle one arm against the wall to improve drainage during rainstorms. It also has the optional Rain Away Arches accessory for owners who want extra rain protection.

We would appreciate it if you would call our Customer Service department at 800-670-7071 t your earliest convenience regarding replacement parts, as we want you to be satisfied with your Awning. We don't see that you contacted us regarding this issue, and we would appreciate the opportunity to help you repair your awning. Customer Service is open daily from 8:00 AM to 10:00 PM Eastern time, and we welcome the chance to help you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

I've had a SunSetter before and I like my new SunSetter awning. It’s very pretty and does what I want. The installation took a couple of hours and the SunSetter team was very good, but they never took away the old awning. I'm very happy and I'd recommend SunSetter. If anybody looks into them, it’s a good company.

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SunSetter Awnings expert review by ConsumerAffairs

SunSetter Products is America’s largest awning manufacturer. They specialize in retractable deck and patio awnings, freestanding awnings, window awnings and vertical solar shades. Customers can either buy awnings and install it themselves or have a free in-home consultation with SunSetter dealers who can install the awnings.

  • Free consultation: The free consultation gives customers a chance to work directly with a SunSetter dealer and get expert advice on awnings and installation.

  • Toll-free customer service line: Customer with issues or questions can receive support from their customer service hotline.

  • Wide selection: Being the largest manufacturer of deck and patio awnings in America, SunSetter has a wide selection of awnings, fabrics and colors to choose from.

  • Customer service: Because they are a national company with many different offices, their customer service varies depending on location.

  • Best for: Homeowners, Business Owners

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

SunSetter Awnings Company Information

Social media:
Company Name:
SunSetter Awnings
Address:
184 Charles Street
City:
Malden
State/Province:
MA
Postal Code:
02148
Country:
United States
Phone:
1-800-876-2340
Website:
www.sunsetter.com
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