SunSetter Awnings Reviews

I also told them I needed to know what they had to offer as far as payment terms without interest. They had a plan that worked out well for me. It came in right where I wanted to be. They broke it up into five payments and automatically took it out. Shipping came out a little ahead of schedule and the two shippers were able to drop it right back to where I needed it. I did the installation myself with a couple of friends. Before I had any help, I looked at the instructions and put all the brackets in place. The brackets were a really nice bracket system. I'd never put anything like that up myself but I was able to do it. That saved me thousands of dollars. Before I did this, I got a quote from a company who wasn't gonna use SunSetter and it was actually twice the money that I spent.

On the day we were gonna take it out of the shipping container and put it up, I had a couple of extra hands and it popped right in place. We tightened everything down. I already had my outlet right next to where it needed to be. We plugged it in, pressed the button and ran it out. It ran out smoothly. We ran it back in and it's been great ever since. I am happy with the quality of the awning. It's electric but it also has a manual control for it. Having the awning has been great with the grandkids. They built a new deck where it covers and we put their little swimming pool out there. Everything worked out really well with SunSetter. It was one of the smoother things on all the things that I was doing to the house that went really well.

The SunSetter Awnings team was amazing and very efficient. I'm business-minded and when somebody tells me they set up an appointment with me, I expect to be treated like their time is important to them, too. And they were on time, they answered all of our questions, and they delivered the product they promised. So, I can't say enough good about them. Installation was awesome. The guy definitely knew what he's doing. The process took an hour and that was from him getting out of his truck to him getting back in his truck. The guy definitely knew what he needed to do and he made sure that we understood what to do and how to operate it. He said they made sure that we could operate the controls and felt comfortable with it. I definitely recommend SunSetter for retractable awnings.

We have the retractable awning that also is influenced by the wind. So if the wind starts blowing, it'll automatically retract. It has an electrical backup and a hand crank as well. It's a 20-foot long by 14. We got the plaid one. It's tans and greens and a little bit of red in there. The craftsmanship is very good and I haven't had a lick of problem out of it. We use it about every day. In the morning, the sun hits right at our lanai. The awning definitely keeps the sun from heating that room up too much. It does exactly what it's supposed to do when it's supposed to do. Overall, SunSetter is a company that truly delivers on their product and their product is the quality they represent it to be. They're definitely professional. We're satisfied with what they did for us.

We couldn't just buy the SunSetter awning at Costco. We had to set up an appointment, and they came out. The opportunity to discuss the options and the choices helped us decide because we were not just gonna buy it because of price. We also want to make sure that the service was also a good level. Costco is known for advocating for their customers. We've done business in the past like this before. It's almost like they hold companies to a higher standard, and they know that they can't really mess up because Costco has our back before they're gonna have their back. The experience was great with the team. The person that came explained everything in detail. So, it gave us confidence, and we were happy with it.

The awning we got is motorized. I have a remote that extends it and then a remote contracts it back into place. I spared the expense to get the highest level of fabrics to ensure that the longevity of that fabric was gonna be around for a long time and the guarantee that comes with it. We have a really pretty blue color for the fabric, so it really makes the pool come out and stand out. We love it.

Everything went great with the installation. We did have some issues with it but not because of them. Life is life, and things happen. They took the time to come out, and make sure it was done right. They didn't ask me for any additional money, too. The staff was incredible, always friendly, always professional, and cleaned up after themselves. They know how to take care of their customers. I told them it looked like they could just connect it. They said they were gonna put a brand-new component in just to be sure everything is right, and they did. So, they weren't nickel-and-diming me. They went above and beyond to make sure that everything was right. Overall, there was full transparency on everything. They never once said one thing and then change tactics to get us to go to a higher level. They told us it's our choice what we want to do, but they told us what this can do and what that can't do.

I had a black and white stripe picked out for the pine. Their rep said that was was really nice but he told me to keep in mind that if a bird flies over and poops, the white part will have a couple of splotches. We have a pond nearby with Canadian geese and when they poop, they poop. He said he was only telling me that because he'd been selling these for a long time and it was what he learned over the years. So I changed my mind because what he told me made perfect sense and he was a big help. I picked out a different one, which I love and adore. For the price, I expected it to be 3,000 three to 4,000, and it was 8,000, so it was twice as much as I had planned on. But I'm glad I did it. I thought about it overnight, and the rep called me the next morning to see what I had decided. I told him that would do it.

In the afternoon, we use the awning when I have a couple neighbors who come over and we often have cocktails on the deck. Also, I work a lot in my garden. So when I put it up in the morning, if it's a nice day, it's pretty much up all day. It's really hot at noon, but by the time 4:00 and 5:00 roll around, it's really warm. So, we just sit and enjoy the flowers under the awning. I've had no problems with it whatsoever.

When it's windy, you either draw it in closer to the house or roll it all the way up. But it did it on its own and that was really great, because their rep said it would do that. I thought it could be years before that happened, but I was glad that it happened in the first year. We're still under warranty, so my builder was working on my new deck, and he had it out to keep cool while he was nailing boards, and all of a sudden, zip! It rolled itself up. So my first year with my SunSetter awning was glorious. It's winter now so I haven't rolled it out yet, but if I have any issue, I'll find my customer service number and give them a buzz. And because SunSetter is SunSetter, top of the line, I will expect them to be just as wonderful as everybody else has been.

The service was quick. They had everything here in a short period of time and ready to put it on. Four guys come out and installed it, and they were in and out in two, three hours. I had one problem with the motor though. They had to replace the drive motor and they came back right out for that. It was noisy from the start, but I thought it was the way it sounded. Then, it started catching, going in and out, and finally, it just stopped. I couldn't get the awning to retract once it was out because the motor pretty much was just stuck where it was at. When I called and explained it, they sent someone out in a day. He said I needed a new motor and he had one on the truck. He replaced it for free.

That was at the end of the summer so I haven't gotten a lot of use out of the awning since then, but it's way quieter. I can tell there's a big difference between that motor and the one that came in it. However, I had to jump through some hoops when I tried to get ahold of customer service when the motor stopped. When I called the customer service number, it was more like a corporate number and they had to get me the information. They got me through but that could be a little simpler so you know exactly who to call.

The contractor seemed to take some cost off but it still seemed a little more than I thought I was gonna pay. But they upgraded me to one size longer and gave me the rooftop mount free for the cost of one size smaller in width. Hopefully, the awning holds up over time. If someone wanted an awning, I'd recommend SunSetter if they didn't want to put up a permanent one.