SunSetter Awnings Reviews

Staff members, Jamie & Ray, were professional, responsive and helpful through this process. Installation of product was disappointing. All parts for tie down not available. Edges of shades not centered with opening. Customer inspection after installation revealed fraying on some of the shade's edges. New product has been ordered for replacement. To be installed January or February. Our patio has a Western sun exposure and the "shade" provided by Easy Shade is much less than expected by customer.

Remote control is impossible to program with the written instructions enclosed with the shade. I had to seek outside help to program the remote control. Sunsetter does not have any direct or live contact to get help from a customer service agent for advice and support. There is no tech support help for commercial property managers and service technician installing the shade. This discourages me from considering Sunsetter purchases in the future.

We retired and now, we have more time. But there’s a lot of rain in Pittsburgh and we cannot enjoy summer. We have the grill and if we have the awning, even if it drizzles, we can enjoy the outdoors in 80 degrees weather. Other than the very delayed follow-up from Jeffrey, the rep, the experience with SunSetter was very good. Maybe they can make the website’s user interface friendlier. It would help with figuring out what would be the right size. Because I started out with one size and then I changed it after I measured everything.

I read about three vendors, and most of the feedback were leaning more towards SunSetter's quality. I picked that one and ordered what I needed. I decided I was gonna get two awnings, which was a lot. It was about $10,000 worth of stuff. I got the first awning and I liked it. I decided to get the second one, but it came in with the wrong color. I ordered a light beige color and it came in dark brown, which was a huge piece. That was no fault of the installer though. It was just the wrong cover, and I couldn't have it sitting there right beside of another one that was beige.

We've had an awning for a number of years and we wanted to add another one to another part of our backyard. I've used SunSetter before. Their sales team was great. They were very professional, kind, and nice. We recently got a 16-wide remote-controlled gray porch awning. It is not overly expensive, but it sure seems to be worth the product and the price seemed to be well-matched. The installation was efficient and well done. We love our new awning. It's made our outdoor space far more usable. It's year-round usable now. We're in a hot climate and the space without the SunSetter is simply not usable in the heat of the summer. We recommend SunSetter without hesitation.

We had put a deck on the back porch and it's so hot there. We're tired of using umbrellas. So, we called SunSetter up, we liked what they had, and they came and hooked us up quickly. We discussed everything and they told us exactly what they were gonna do and how long it was gonna take, and they kept their word. Everything was like they said. SunSetter is awesome. Everybody loves it.

Our SunSetter awning's quality is good. It was missing a part, but it took me a couple emails to get someone to send it out to me. I wish I would have been told when I first ordered it that they had a huge delay. Initially, when I ordered it, it said it would be four to six weeks. Then at the end of that, I emailed and they said, "Oh, there's a delay." But they didn't say how long it would be. After the third email of asking, I got something that said they were waiting on parts. It was gonna be another month. It ended up being an extra six weeks. So, it was twice as long as I thought. They should have said as I was ordering, "Hey, instead of six weeks, it's gonna be 13 weeks. Do you still want this product?"

We moved down here to Lincoln and we were downsizing because of our age. We had the patio extended and we're looking at extending the roof, but it was not worth the money. An awning would be a better alternative. We went online and one of SunSetter Awning’s local contractors came out. The guy is no longer with the company, but it seemed like he was a square guy. We had an issue with SunSetter because we were told that it was gonna be about eight weeks to get the awning manufactured and delivered. But we just never got it. The rep called and said there was something with the material. The crop of material that they had was not good so they will redo it. They were waiting for more material. So, it was delayed.

I couldn't attach the awning to my house because part of the yard that I wanted done was right off of my pool cage. Sunsetter could have attached it to the pool cage, but then it would've been too low because that part of the yard is actually higher. I knew what the problems were but I didn't know what the solution was. Sunsetter suggested we have this product as a freestanding awning. They had a magazine with pictures and I looked at it and told them that it was perfect. It was exactly what I needed. The awning is great. It opens and closes very well and it provides the shade that you would think it would. Sunsetter is the company I would use and I only go with the best of everything.

Sunsetter was the only company that could service my area. My experience with the sales team was good because of their communication. I got the motorized awning and it's good for now. It cost too much money. But I'm able to go outside when it rains now.

Initially, I called Sunsetter because I had some questions about what I wanted to do and whether it was possible. I had a sales rep that got back to me and that was who I worked with to make the purchase. The installation was with the local company, someone who was sort of contracted with SunSetter to do their installations in this local area. I love it all. The awning works for us. We're on a lake and the sun's beating all day in our sunroom and the awning just makes a world of difference.

I called SunSetter and then they farmed it out to contractors and Scott called me. He was very helpful and very, very nice. The price was reasonable and Scott knew what he was talking about so I decided to go with him. He explained which one would be good for our needs was and which wasn't. I was pleased with what he thought would best suit my needs. Everything went fine with the installation. When we had a problem with the shade, I called them and they came back in a reasonable amount of time. SunSetter approved to just re-order and give us a brand-new shade because they determined after they tried several things that it was in the manufacturing of the shade. So now, we're just waiting on to get the new shade. But I feel sure that they will follow up with replacing it. So I'm satisfied with it. The customer service reps were all very nice and helpful.

When I bought the house, it already had a SunSetter awning installed. I needed to replace it and we have a local agent that I'm working with. We're still waiting for it to be installed because we have other work going up.

We were talking about getting an awning and I Googled and SunSetter came up. I read some of the reviews and they had a local distributor somewhat nearby. They also seemed to be the most highly rated company in the area. My experience with them was very good. From the beginning, when I reached out to the office by email, the rep reached out the next day and was very polite, professional, and said that they had received our request for a proposal and that they would send someone out. It was immediately scheduled.

I needed an awning to dress up my building and to cut down on the amount of sun coming into the building. I went with SunSetter for the price, and the salesperson that took care of me was really nice. I spoke to her on the phone a couple of times, and she was very thorough and helped me out with the choice. It worked out really well. SunSetter had the fabric that I liked which was a black and white stripe.

The rep came, did a presentation, and brought samples with him. We have a homeowners group, and they have to approve the design so he suggested a solid color to match the shingles in my house instead of a striped circus tent sort of thing. That went through really easily. Then he came with his helper for the installation. They came at 5:30 at night and worked till 9:00. They were able to attach the awning to the joists and not have to build an additional lumber to secure it. They were real happy about the way the house was built. I was too, since it seemed very secure for the 275-pound awning.

Sunsetter was great. They were real helpful. Every step of the way, they called us up. I didn't even have to call them. They told us what it was gonna be. They explained everything. In about every two weeks, they would call us up and let us know where the awning was, and when it was gonna be delivered. They kept in touch with us. It was very good. The awning that I got is about 18x10 ft, and it works really well. Every question I asked, the installers answered it. If they couldn't, they said they'll get back to us, which they did. They put it up within a couple of hours. The cost is very nice. It's five-year guaranteed. The quality looks good. They opened it up and it works very well.

We removed a bunch of trees and we wanted to have more shade. We liked the product that we got from SunSetter and they were very professional. There was no high-pressure sales and they would custom design the products. The installation went very smoothly and it took less than a half a day to finish. The installers went to great lengths to make sure that the awning worked right and it wasn't hitting any trees when it went out. We've had the awning in place for a couple of months now and we really haven't used it a lot yet because it's at that time of year when it's windy. But the few times we've used it, the ease of use is really nice. We've got the remote control that moves it in and out and that works really well. The awning was expensive, but the value is there.

Their customer service was very good. The rep I worked with was very helpful in selecting the correct product, and very personable, professional, and very good. The installers were wonderful and helpful, too. They cleaned up and they were quick. Everything was great. I purchased exterior awnings. I live on a golf course, so I wanted something to protect the golf balls coming into the patio. They were great for that. I would recommend them.

I'd give SunSetter five stars for everything. It's a great company to deal with. This is the fourth blind I've ordered from them. On the latest one, the order was wrong and they didn't question it. They just sent me another one which arrived a few minutes ago. Everything is great. The products are super well made. They are very responsive when you have questions. One of my shades came back with a defective bracket. They shipped it out the next day by air.

We decided to put an awning rather than build a permanent structure on our patio. We started pricing around and SunSetter gave us the best price. Their rep was awesome. I can't say enough about him. He was so helpful. It was the first time we were ever purchasing something like this. So, we weren't sure of all the options and he really explained everything. Our awning is perfect because it covers the area that we wanted to cover. We even put the shades on it so if the sun comes in from underneath, we're protected from the sun that way, too. So, it's really everything we wanted. We have LED lights in it so, at night, we'll have lights. We have the wind sensor so that it automatically closes if the wind is too strong. Martin, the man who installed it, was so accommodating. He was really professional. I love SunSetter and I would definitely recommend it.

It was a gentleman with the company who came out and showed us colors and he was really helpful. He helped us choose the color and the idea. Then, the installers came in, were very professional, installed it in a pretty timely manner, and took all the trash out. I would recommend them. It took them a while to get everything, but when they did come here, they explained everything very clearly and I really enjoyed our product that we got from them.

We were looking for an exterior shade, and there aren't many options out there as far as solar powered shades. We ordered from SunSetter and we wish we would've ordered something different. We were looking for something to block the sun off our television set. And after we had the awning from SunSetter installed and everything got paid and we've used it, it doesn't really fulfill what we thought it was gonna do. It does block 90% of the light but we were looking for something darker. We didn't realize that when we spoke to the salesperson.

Ours is a tan awning. It's in three pieces for the big windows that are up high. The middle one is big. The two outside ones are smaller. We were told the awning was the only solar option that SunSetter had and that doing the wired options they had would be difficult. So we went with it, but we were also told that it would block sunlight but it doesn't. Also, every side had frain immediately after installation. SunSetter already had to come out to burn off all the frain that happened on the side. They said, "It shouldn't come back now. But if it does, give us a call." As far as the remote control part, two of them work consistently. But the third one, we have to hit the remote a couple of times for it to work. Do your research.

We just needed shade for our back porch and SunSetter was one of the recommended vendors in our neighborhood. SunSetter Awnings gave us what we needed, delivered the product and installed it fine. It works for what we need it to do. It's a very good product.

My sister-in-law has a SunSetter awning and it seems very nice. I liked it. The sales reps were very helpful, quick, easy and knowledgeable. The two guys who came out for the installation were very experienced and did a great job putting in the awning. It was smooth. The awning is electric and has a wind sensor. SunSetter is wonderful and I would recommend it.

Well, I was looking for some shades and I saw that SunSetter had them on sale with a discount through Costco. I decided to try it out and it looked good. So, I had one put on. The whole process has changed now and I’m very disappointed with it. If you go through Costco, and this is Costco probably demanding this, you have to have someone come out and do a presentation. Or when the reps come out and look at the situation, they decide exactly what to do. Then, they are going to do the installation for you and that is disturbing to me. I did not want that. So, I just recently purchased another shade and had them deliver it directly to me through SunSetter so that I didn't go through Costco because I have my own person to install these for me. It's awkward to install but it's straightforward. SunSetter has good products and customer service, and they’re reliable.

SunSetter looked like it was what we really wanted. When I looked at their site on the internet, it allowed me to simulate what it would look like. We used that as a guide and it turned out to work out perfectly. It fit the bill. The installers were very efficient and did it very quickly, too. They did it to perfection. Everything worked out exactly as we thought it would. We love the product and we're very pleased.

I built a new house and to have the additional coverage for the back patio, it was gonna be an extra $35,000. So, I started researching other ways to try to reduce the cost. I checked SunSetter and I saw they had the remote-controlled awnings. I felt good about the appointment. But the end result wasn't as great as I thought it was gonna be. The reps and I sat down and went through the fabric and the colors, and I gave them half upfront. But I got a call saying I need to pay the remainder. I didn't have the product yet. It was still in shipment and I don't believe in paying 100% for something that I don't have in my possession. So, I had a little battle with them about that.

The office of SunSetter was unresponsive and did not return calls in a timely manner. I got voicemail and no one returned my call for several days. I had to try three times any time I wanted to get in touch with someone. It was irritating. They were also supposed to call me and schedule a time to come out when the product was ready to be installed, but they never did. They just showed up. Their office scheduling system is broken. However, the people who came out to my house and did the work were excellent and the product is excellent, too. The installers were very knowledgeable and quick to do the installation. They answered questions and gave me a very good level of comfort while they were here. It's also a high-quality product. While it's very expensive, I find it's worth it.

We tried three different companies and we really liked Dave, the salesperson from Sunsetter. We purchased the motorized awning and the installers were great. Couldn't believe how fast they did it too. The installation was amazing. It's like adding a whole new room to our house, a new living space. We had gotten it towards the end of the summer, so we didn't get to use it as much as we wanted. But when we did, it was awesome. One of the best investments we've made since we've been here.

We enlarged our deck and we decided we wanted something out there for some shade. We got a SunSetter advertisement in the mail and decided it looked nice. So we tried it. We made our purchase over the phone directly with SunSetter and we ended up getting the powered awning. It was more expensive than what I thought it was going to be but overall, our experience with SunSetter was very good. As we received the awning, a guy was coming out the following week to put it up. But the weather turned raining and now we have snow on the ground. So we haven't put it up yet and we're going to have somebody else do it.

I saw the advertisement for SunSetter through Costco and I asked them to give us an estimate. Then they came out, assessed, made a proposal, and we accepted it. The installers did a wonderful job and were very efficient. But it took a while for the awning to be delivered. It was made to measure, but it took a few weeks for it to be manufactured. But once it was here, they did a great job installing it. They provided personal customer service and it seems like a real solid product. Also, since I got it through Costco, I got certain discounts on it.

We decided we wanted to have a little more shade on our back porch. I heard of SunSetter before, so I contacted them. They were very friendly and nice. They did a good job when they came out and did the install. And they followed up to see if we were happy with it. We chose a 15-foot wide normal awning with the hang down and it's top of the line. It wasn't cheap but you got to pay for quality. When it's sunny out, you can put the awning out and relax outside. So, it's very nice. We have the crank down shade on the end of the awning and we did the case that goes around. We had it put up in October, so we didn't get a ton of use out of it. But we're happy with it. It's very good quality and the process with SunSetter was easy.

I like SunSetter. I've heard it advertised and I finally made the decision to buy one. I had a tree that grew up through my deck. It was beautiful but I had to cut it down and my two little umbrellas didn't do the job. It gets very hot on my deck. They came and put my SunSetter up. They were very helpful. It was late in the year when they brought it so I haven't used it. But I will be using it first thing in the spring on a hot day, and I'm looking forward to it. I'm sure I'm gonna be happy. My only thing is they're way too expensive.

I had somebody from SunSetter come out and they did a good job of selling the product. But when it came to getting it installed and advising me on the electrical stuff, they didn't do a very good job. I was disappointed in the timing of when they said they were gonna come out, what they had to do and all the different things that had to be in place. Then I called the electrician they told me to call and they were bad. I had to have them come out three times. They didn't know where to put the box. The guy that came out and quoted me was supposed to take care of that, but he didn't do his job right. He didn't relate it to the electrical company and the installers. Their communication was bad. I'm happy with the product, but it wasn't a very great experience that I had, especially spending a lot of money with it.

I've been highly satisfied with SunSetter right from the get-go. I was given the recommendation from my neighbor and I would tell others the same thing. When you call, you get the most pleasant person on the phone who is knowledgeable about the product. Then within a week, a guy comes out on a very timely basis, tells you what you can and can't do and looks for feedback from you.

We got a SunSetter for our patio that gets direct sun all day. The gentleman that came out was very helpful. Although SunSetter is expensive, we would recommend them. They were all responsive.

It was a good experience with SunSetter and I would use them again or recommend them to somebody. The installer did a fine job. He had a little trouble with my siding and had to replace some siding. When he went to install the awning and remove it, whoever installed the siding on my home had glued it rather than tacking it on, so it tore on him. He was very good about coming back and getting it fixed for me. My daughter was there the day he came to repair it and he went over the remote with her again. I was perfectly happy with them.

Regret we waited till end of summer before ordering. It's now installed and ready for next summer. Looking forward to enjoying our back porch without baking in the sun. Looks great and the salesman/installer, Brodie ** was great to work with. He was patient and helpful.

The awning is perfect, exactly what I wanted. The installation was ridiculous. They attached an extension cord from the electric motor down the side of the house to the outlet. It looked terrible and not sure it would hold up through inclement weather. We have had it hard wired into the outlet, makes more sense.

Looks wonderful. Easy installation. Definitely a two person job. Arrived within easy to follow instructions. Perfect color match. Would highly recommend to any interested. Very easy to use the manual crank for lowering and raising the awning. Several color and configuration options Thanks. Made my own crank handle so that I can operate using my cordless drill If necessary.

Updated on 01//04/2025: My initial order for 4 Solar Easyshades was placed in early October: 3/4 arrived at the end of the October. After repeated calls to Sunsetter to check on the outstanding blind, and being given the story that there were "manufacturing issues", the last blind finally arrived in mid December. Until the last blind arrived, I could not even schedule an install date with my contractor. Thus, all four blinds now finally will be installed mid-January. I ask that all 4 blinds' warranty start times be updated to coincide with the time of the final delivered blind, please. That seems pretty fair, and I hope you will do so. Many thanks for your consideration.

Our SunSetter awnings work well when they were installed, but they were substantially narrower than we wanted. I never got back in touch with the installer again. The awnings don't block out all the sun because they're not wide enough. We have three awnings and they're about 4-foot awnings. They don't cover wide width ways the space we wanted them to. So, in that respect, we're not really happy. I'd recommend the product, but I'm disappointed in the installation. He installed the awnings correctly and they're a good product, but we're dissatisfied with the width problem.

The gentleman that came at the first trip was very knowledgeable on everything and talked about everything. I enjoyed that. He also made me feel comfortable that it would be like he said. There were two men that came to put it up. They both were very good. I thought, "This is gonna be an afternoon job." I bet it wasn't much over an hour and they had it all up and things cleaned up. I was happy with the whole thing. The only thing I noticed was the person that was here selling us explained how the electricity would go out. I didn't realize it would do that, but it came out just fine. It was a long ruler. I have SunSetter Awnings' number and can call them if I have a problem with it. They were very good about that.

I had an existing awning and it was over 10 years old and had mold and holes in it. I got a new one from SunSetter. I like it. Sales was really good. Implementation was really good as well. There are no issues that I can tell since they've left. From purchase, installation was exactly as they advised me and it was about six weeks. Everything was smooth and it was a good experience.

We bought the awning online and had them shipped. Their website was user-friendly and you could customize because you can choose your size and color. We got the motorized solar and manual model. The installation was super easy for me because my husband did it. There were a couple nuances getting things leveled, but otherwise, it was pretty easy.

We wanted to cut down on the sun on our deck. We wanted shade on our deck. We bought an awning from SunSetter. My father has a SunSetter. It's 15 years old and still in very good shape. The SunSetter team was very good and very professional. We got a 14 foot. We got the upgrade of Sunbrella fabric. We had experience with that on our boat covers and on the canopy on our boat. We know that that does not fade and it's durable. The awning has a remote to open and close. I would recommend SunSetter.

The awning does what it's supposed to do. It reduces the sun. It’s cool as I sit on the deck. I installed it myself and it was extremely easy to do. I would recommend them.

Beware... If you do not order straight from Sunsetter.com and request a quote, it is a third-party dealer that doesn't use Sunsetter's own policies and use their own. We ordered an oasis from a company that gave us a quote from Sunsetter.com and we decided on an oasis. The protective cover for the off-season for the oasis canopy is such a poor design that the clips that hold it on don't even have enough tension to hold the cover on itself with no wind. Overall, very disappointed with the purchase and would not recommend getting.

SunSetter seemed like a good way to go. So, we contacted them. And then Shane, their representative here in Reno, Tahoe area, came out and can't say enough good things about him or the experience. We wound up ordering an additional awning after the first two. We have three powered units. Two of them are solar and one of them is direct power. They cover the entire length in the back of the house, floor to ceiling. We did a major remodel. And when we did that, we had added these big sliders across the back of the house and then over the kitchen window. So, we decided at that point that we would like to look at these. Potentially, we started with them and Shane on putting in a retractable awning, which we had moved into a rental for a year while we remodeled this house, and the house around the corner had this umbrella extended awning. We couldn't do it here because of the structure of the house. And Shane and us came up with this plan and we couldn't be happier.

I've been thinking about getting an awning for a couple of years and the back of my house faces directly the setting sun so, I wanted to curb that sunshine a little bit. I looked at a couple of different ones and was happy with SunSetter’s product and the price. It was a little high but it was worth it. The installers did a good job. They were quick and didn't have any issues. They were friendly and it took a lot less time than I thought it might, so I was happy with it. The awning is the color I wanted and it’s all electric and automated with the lights. I inspected it afterward and I've used it several times. I didn't have too much warmth and sunshine left, but I got some use out of it. I would encourage people to check into the awning. My neighbor came over and saw it. I showed her and she wound up getting the same ones.

SunSetter was fabulous. We added windows to our family room, and we do not have space to stack window panels on either side of the windows, and we wanted to block the sun so we can see the TV in the winter when the sun is lower in the sky and not as over top. I purchased our awning online. It was very easy to do it through their website. I used the SunSetter installation team. Their work was excellent. The awning is working as expected. Overall, not only is the quality really good, but the SunSetter installers as well, and the salesperson is excellent. He answers his phone. He's been very helpful in guiding the purchasing process. I had contacted him several times, once for a screened-in porch, once when I was down by my mother-in-law to ask him questions about SunSetter products for her down in Florida, and then once when I realized I needed to purchase the SunSetter outdoor vinyl shades.

Our awning is fantastic. We went through SunSetter who directed us to a dealer in the area. The consultation was great. They did a great job explaining everything to us, helped us pick everything out, and then they sent their install team once the awning arrived. They put it up and did a great job. Everything went really well.

SunSetter fit the need that we were looking to fill and I was able to get the awning through Costco. It was super easy. I looked on their website and had them send me some samples so I could make sure I got the right color. We installed it and the quality has been great.

Sunsetter is the best and we wanted something really good that's gonna last. The sun hits my back patio all day long. We've got a screened-in front little porch, but the back porch needed something. So, we got the biggest awning they had and the installers came right when they said they would be here. I had a few questions and all my questions were answered thoroughly. The awning was up in almost no time at all. It was efficient. The awning is beautiful. It matches the house, the roof and the decor. We had a bit of high winds and it automatically rolled up for us. We've only had it a short time, so I don't know the long term yet, but we're very happy with it.

A SunSetter rep came and gave a nice speech. I told him I had the other company coming, and he said, "They're not as great as ours." I called a few of my neighbors that had SunSetter and they all raved about it. I went with SunSetter, and the sales rep helped me pick the fabric. I didn't get the best but I got in between.

I had a SunSetter and got another one when we bought a new home. The sales rep was an honest guy. He pointed out some things when we were looking at the potential area. The installation was very good as well. They were in and out and cleaned up. As for the quality of the awning, so far, so good. My only concern has been here in Georgia, we're having some pretty high winds. The awning is at the back of the house, protected somewhat. I rolled it in because I was a little worried about these high winds. Other than that, it's in a spot that I need to leave it out as much as I can ‘cause it helps keep that area dry, and that seems to be doing fine.

We have sun in the afternoon at the back of our house and wanted an awning. We live in Park Springs and they referred us to SunSetter. Everything went smoothly. SunSetter was on schedule and everything went as expected. I'd recommend them.

SunSetter Awnings had the product I wanted, and the folks who did the installation did a good job. My only complaint was the scheduling for the installation. It took a month and a half.

SunSetter's price seemed reasonable and it looked like their product would meet my needs. So, I purchased a shade screen directly from them and the reps I talked to were knowledgeable. But I received the product way too long after my purchase, which was eight weeks later. I recall receiving information that it had shipped earlier than expected. But from that point, it took four weeks to receive it and I had to call them a couple times. Once I got the shipping information that was emailed, the communication was perfect and I got frequent updates. But there was a low period where I didn't get anything and I couldn't find any information. The screen is for a patio opening, so it's placed on the exterior of the home. But I have not yet installed it.

It was relatively easy to purchase the awning from SunSetter and the process was pretty straightforward. But my awning still isn't installed. They've tried twice to install it and the installation crew hasn't had the right equipment. They came out once and they couldn't fit it up in the elevator, even though they've been to that building multiple times. The second time, they needed a crane, but the crane never showed up. The third time, they tried to reschedule for this week, but they canceled on us. We're in communication with them and the last thing we said was we'd like it done this week. But they said they could only do one day this week on which day we're going to be out of town. So, we said we need another time, probably after Thanksgiving. So far, we haven't heard back and this has been going on for about a month now.

We purchased the sun shades during the Labor Day sale. We really wanted to do zipper-type shades, but it was way more money than we expected. So, these shades ended up working out. I liked its price point and the five-year built-in warranty for the motors. It gave me the confidence that it's gonna last. But right off the rip, our experience with Sunsetter wasn't really good. We ordered all of those shades and I didn't agree with the shipping being a hundred and something dollars per shade when they all come together at one time. So, instead of it being $100 to ship all six, I've had to pay six different shipping prices. That was frustrating for me.

I had a SunSetter awning in my previous home and I was satisfied with it. I live in a strange part of California. SunSetter had to come a bit of distance. Everything was fine. We went through all the options for types of awnings and materials. So, it took some time. But the rep was knowledgeable and very patient. The installers put in the awning yesterday. They were very efficient. I tried to stay out of the way but I was always interested. I would go out, take a look, and ask questions. Anything that was brought up, they showed and explained.

I would caution people to think about what they are buying. We bought the smaller awning two years ago, and in that short period of time, SunSetter Awnings dropped the color. I was surprised to see that such a neutral color would be discontinued. We tried to pick the color that we thought would look closest. It doesn't. That was a disappointment. We bought the smaller awning for the side of the house. It's half the size of what we bought to the back. To not have it match was not good. I should have asked, "How long is this fabric gonna be available?" The side of the house isn't the major sun problem. It was the back, depending on the time of year. It was not good. Other than that, the quality is great.

This is our third SunSetter awning. They are durable and a great filter. We're very happy.

Our contractor said he had two SunSetter awnings. They're very reliable and work well. The buying process went well. We have some problems with the installation because our contractor had installed five of them and he said that he would install ours. He had worked for several hours, but couldn't get it done. I've called them and then he called them because I didn't know what I was talking about, and found out that the instructions that we had with our unit had not been updated. Essentially, after he got that, talked to the technician and found out what the changes were, it only took him less than a half an hour to get it done. It was just a pain in the neck with receiving instructions that were not valid.

What I like about the awning from SunSetter is it’s retractable and that's a good thing. Also, the service people who did the installation were excellent. I had great communication with the team. They were very flexible. They were very clear and thorough, and made sure I completely understood exactly what I was getting. So, they have full disclosure. They were easy to work with, too.

Our friend in Clear Lake had gotten an awning and we called her to see where she got hers. The rep came down right away and measured and showed us different fabrics. We got the awning in green and tan and the installers did the installation perfectly. They told me what the cost would probably be by what we were looking at. And that was what they did. We love SunSetter. We just got the awning not too long ago so now, we don't sit outside. We were able to use it just a few times because the weather changed quickly. But it was good when we were out there.

SunSetter had a great reputation, which was why we landed with them. The team was awesome. The reps were very friendly, honest and I felt good about the whole situation. We got a motorized awning and it’s a sand color. It's got the straight fringe. We didn't want the curvy fringe. So, we like it. We were surprised that the installers were a couple of young kids, a guy and a gal. They were helpful, showed us how it works and left with everything in place. We love SunSetter. We like to sit out on the deck every morning so, we'll be using the awning every day unless it's raining. Even if it's raining, we probably will. Our daughter is getting married on our porch in our backyard in the spring. So, we're happy to have it.

We replaced the original awning we had and it cost a little more than I anticipated, but it's a good awning. The installers were cordial and did fine work.

We've had SunSetters in the past. We originally purchased one that used solar, but it didn't work. We had it for a few years, and we always had to replace the solar collector, and it became a pain in the butt, so we ended up buying a new one that was a direct plug-in to electricity. It was a weird thing when we were going through the process of trying to send back the solar panels. It was as if SunSetter Awnings' person did not understand language. We repeated 15 times, “No, we don't want this. We want to send it back to you.” He couldn't get it. Even though we had trouble with the solar thing, the service has been good.

Awning and shade ordered in April 2024. Received order in Sept 2024. Was misled by salesperson on several times on this order. It was a very bad and I would not order again from company or recommend it. Just an experience that was would not wish on any purchaser!!!!

The team that installed our awning was GREAT! Very professional, efficient and neat. Our only complaint was that we had to wait so long for the awning! But it is very nice and worth the wait. The awning looks great on the house, and we love the LED lighting. We would highly recommend SunSetter Awnings.

We have a new patio home and we were looking for some shade. We didn't want to have anything permanent like railings or holes obstructing our view. I purchased a motorized awning from SunSetter. The two people who installed the awning were efficient, professional, knowledgeable, and took great pains to make sure that we were satisfied. They have a lot of different features like the motion sensor and wind sensor. We're very satisfied.

This was a disaster. Started with local dealer. Quoted $850 to install. We looked at Costco and found better product prices. Local dealer said they could match Costco prices as they did it all the time. They could not come close. Ordered thru Costco on 7/2/24. First part arrived in a few weeks and was stored in our living room. Received delay notice for the 2 window shades on 7/10. Received window shades on 9/16/24. First part sat in our house for 3 months. Basically missed the summer. Ended up paying $1375.00 for install. Will NEVER buy from SunSetter again and will advise friends/family of this mess.

The woman who came initially was very competent, but not friendly. The installers and products were great. But there were long delays. I ordered a sun shade for my living room and by the time it arrived I didn't need it. But I look forward to using it next year.

Both Ken and the installers were great. They were prompt and professional. Product works great and does the job of keeping sun off our back porch. They finished the job sooner than expected and took away all trash. Installer did a thorough job of demonstrating the product and how to take proper care of it.

This product was ordered 6/10/2024 and finally installed on 10/22/2024, way beyond the time it could be utilized during the hottest 4 months we’ve ever experienced. I was told that the delay was due to the solar panel company being unable to supply the item. However, when the installers arrived at my home, the box the screen was in was tattered and lacking a label with my order on it. The installers said the screen had been in the warehouse for quite awhile and was deteriorating due to that. They had to remove the screen (with attached solar panel) and have me identify the color and fabric I had ordered. I was extremely disappointed with this order through Costco and even more so with your company.

Love the outdoor blinds. Perfect color match to our house. Keeps the heat out but can still see out. In fall they protect the birds from crashing into windows. Our first ones are almost 20 years old and still work and look great. Highly recommend. Thank you for this great product!

The dealer said that the awning would be installed in 4-6 weeks. It has been 7&1/2 weeks now. He said he thought the freight company had it in Nashville last week and he hoped to get it yesterday. But I guess he didn’t get it and I called and left a message about 2pm today and I never heard from him. I’m not impressed with this experience.

We had a lot of heat coming in in our patio area. We needed to have something there and we saw a person across the street had one of these awnings. I looked it up and SunSetter looked like the best one online. We wanted the awning to be wide enough for our patio. We got a 16 foot awning, and we like the darker color because it matched our siding a little better. The salesperson said it was rated up to 50 mile an hour winds, which seems awfully high to me. Still, our experience with SunSetter was easy. They came in, installed the awning really quick and now, it's up and ready to go. I like it that we can take it out to any level we want and stop it anywhere we want. I would recommend SunSetter. We're pleased with what we've got and people could come and see it.

I would recommend SunSetter Awnings. They were all nice people. We waited six weeks from the time we ordered the awning until it came in. The work only took two hours the most. It was good.

The installers were great. It was windy as all heck when they came out to do the installation. They got it up and got it set, and showed me what I had to do. They were very smooth. The awning I chose has a 10-year warranty. It's brown stripes. It's got a remote control that I know how to operate. If anything goes wrong, I call the people who installed it and they fix it. SunSetter is great. It's well worth it. I'll know in five years if it was worth the money I spent on it. But it looks solid. It feels solid. I would recommend it.

I talked to a lady from Northern Minnesota and she was nice. She did a professional job. The awning that I got is a real big one. The wind kinda can come through there and move it around pretty good. But I expected it to be a little bit more stable. The wind catches it pretty good.

I got a shade from SunSetter and what was cool about it is, not only is it a shade, but it's motorized. So it has its remote control. You don't have to go roll it up and roll it down manually. You don't have to be outside and push a button. You have a remote. You can do it from inside the house. I would recommend the product. It's durable. I've got two shades. I bought one and then about nine months later, I bought a second. So I've had one for a little over a year now. It's not a cheap product. The material, it lasts. It has not broken down by the elements.

I liked the actual product that SunSetter Awnings provided in line with what my requirements were. Sunsetter had a solution that would accommodate what I was looking for. From the time that it was delivered to installation was great. Sunsetter works with the local vendor to procure the awning and install it. The rep came out and did the measurements, which was great. We decided on a solar one, and he made the order. The vendor that installed the awning did a good job. It took him less than three hours to install it. It was easy. The awning works as expected and looks good. It goes up and down. It performs what I want to do.

We have a new home that gets a lot of afternoon sun in the rear windows, and that heats up the house. We wanted an awning to better be able to use the porch area that we have. We wanted something that would knock down the heat coming in on the back windows. SunSetter had products for both of those. So, we purchased a 12-foot awning and a special window outside shades that are solar panel.

We've had SunSetter awnings in the past at several of our other houses and the sales and purchase were fine. I have no problem with that, and also with the ability to order the correct size and the color and the fabric. We bought motorized awnings. We found them very acceptable and they've been working just fine. The installation was very easy. I was able to do it with a friend of mine. We were able to measure out, put the brackets up, follow the instructional video, and put all the brackets in place. Once they were up, it was pretty easy to set up. The only thing that was a little difficult for us was we had to route some power for the motors and some outside weather-tight plugs. We love the SunSetter awnings that we've had here at our house in Pismo Beach. They're great. The only thing is that we've had nothing but problems with the shipping company that they use.

They did an excellent job. I'm very pleased with Sunsetter. I haven't used the awning yet because I've got to replace my receptacle, and I hadn't been back down there to do it. But we tested it all and everything was fine.

I called SunSetter Awnings and they directed me towards this company here. I called them. The rep was very good and quick. When they got the awning, they called me the next day. They were here to install it. The installer was knowledgeable and in and out. It worked out well.

I bought a SunSetter awning 10 years ago. That one did so well for so long. The quality couldn't be much better. It finally died so I got another one. I look forward to the same thing on this one that it was. I've been real pleased with SunSetter.

SunSetter Awnings has a good reputation. Sales was great. Came out. No nonsense. “This is what it's gonna cost you.” We talked a bit, and there was no hard pressure sale. However, the installation was far from foolproof. They pulled in, and the tech plugged something in and we lost electricity. He started going through the fuse box. And it was, “I don't want those guys in my fuse box. If they pop something, I don't want them to come back, if we've got issues.” I had to fix a couple of things after they left. Also, the only way to get white was a power awning. That was what we had to do. Everything is working. It meets our needs. It is one way that we were able to cover the hot tub on either very hot days, light rain or light snow.

We have purchased two awnings from SunSetter, one about 15 years ago and it started to malfunction. We purchased another one to replace it, which is exactly like the old one. It's electrical and it goes up and down vertically to shade the window. I installed it, and it was easy. The only thing was I had a difficulty with the company they used ship their product. They contacted me an hour before they said they were gonna make delivery. There was some issue with us being at home in an hour, and it took them another week to get back.

The first fellow from SunSetter Awnings who came and talked to our association was okay. He was a little weak in terms of describing things. We had a staff of our board members here to listen to his presentation. The questions that he responded to were not as thorough as we expected. Nonetheless, doing our own research, we proceeded. The installation team was good and were very thorough. Once they got things installed, they told us exactly what we were to expect and how to operate things.

A SunSetter Awnings salesperson came and we were happy with what we saw. We had solar originally when we bought them but this time we went with the electric. It's a 12-foot sun shade. My son-in-law and I put it up. It was easy. I'm happy with everything. Get it.

We have four identical sunshades and there's a part that keeps breaking. It's the little loop that you hook into and use to turn. I replaced the whole shade because I didn't know what else to do. Since then, another shade has that same part broke. They had been just ordering new shades and it was getting expensive and we were at a point where we were looking for other options. That's when I found out that we could just order that piece. I called and got that piece replaced. But it didn't have the piece that connects that loop into the actual shade so it's incomplete for what I need. Other than that, the shade itself is a little pricey but it works very well and as long as the replacement pieces are available and they aren't expensive, that's fine.

We had another quote and told SunSetter what we had gotten from another competitor on the web. They came out, spent quite a bit of time, and were the lowest bid. But the rep got the width wrong for the size of awning that we needed. It was a foot off. But we weren't in a hurry at that point as it was already past the summer months. We knew it would take a month or two to get it ordered and they provided all the information we needed. The installation was a few days ago. It took about two hours, which was quick, and they kept me informed, especially when it went up. They expanded it out so I could see what it looked like. We made a few adjustments on the angle it went out but other than that, it worked well.

Awning was damaged in shipment. A deep gash in the holding canister. Photo attached. The installer filed a report but I have not seen any response. I am expecting the unit to be repaired or replaced. I would like to redo this survey after the problem is resolved. The installer (W **) did a great job.

We needed some shade and went with SunSetter for their reputation. They did everything right and answered all the questions I asked them. They were fast and cleaned up after everything as well. The awning is great. I like it and would highly recommend it.

We just finished an outdoor structure. I needed some sun coverage, so we got an awning installed. The process was a little challenging to a certain extent about the length of the awning in comparison to where each attachment was, whether it was a 16-foot or 18 or 20-foot, where each individual places are for holding it in place. Also, there was an issue with the adjustment part once it's in place. It was very heavy for three people to put in. So, consequently, now that it's time to make the adjustments, that part is still vague and I'm still having a little bit of an issue where the extending arms don't tuck up back nice and tight when the awing has retracted.

First of all the quality of the product is excellent that’s why I choose SunSetter. However, the time it took to complete my order was extremely long. The installer was outstanding and did all he could. The first order was the wrong color and the motor was on the wrong end. When the second shipment arrived the fabric was the wrong color. Finally on the third shipment SunSetter got it right.

Because of Ian, I lost my entire screened-in lanai. I'm on the second floor and that got wiped away. I wanted to be out there and not in the sun. I purchased an awning from SunSetter. Their team was great. The actual awning gives me shade. It's automated and I love it.

I have a driveway over the side of my house and I wanted to cover it from foul weather. I also have a little front porch and I want to sit on the front porch and be able to enjoy the rain. But the borough wouldn't allow me to put a wooden roof down the side of the driveway and across the front of the house, because it encroached my property line. I said I'd put retractable awnings and SunSetter had a good reputation. I called them, they came out, and the installers did an excellent job and the electrician did a fabulous job wiring them up. Kudos to the electrician who came out and did a fine job of running all the wires and not seeing any outside of the building.

We purchased the EasyShades and they're nice. I put the EasyShades down and I can still see out, not really well, but I can still see outside, which is nice. I have had one problem with them. Had to reorder one part and it was expensive. The solar part had bit the dust. I had to reorder a new solar. But other than that, I haven't had any problems.

We have a west exposure on the back of our house, and we have a little awning attached to our house, but we've had a little too much sun at certain times of the day. We needed to get some shade and when we checked around in some of the places local, we couldn't find a place that we could get a custom size from, so we did the SunSetter. We have friends who have a SunSetter awning on the back of their house and they've been satisfied with it.

Keith's cousin that lives in Palmerton three blocks away from us had SunSetter do his awnings a couple of years back and they were very pleased. So, we called that number and they came right away. The man that came to show us things was nice. He was very friendly. We asked if they would give a little discount if we gave cash money, which they did. We were happy with that. I would recommend SunSetter to anybody.

SunSetter Awnings sent somebody out. We had a meeting with them. We told them what my wife wanted out in the back, and the rep ordered it and got it. The installers showed up, put it up, and left. It's a nice product. We had it up late. It covers our deck nicely with the sun. We have a pool in the backyard. It's nice to get out of the sun.

I wanted to get an awning on this house for the last three years. When SunSetter was running a deal, we moved forward with them and our experience has been wonderful. They showed up on the day they were supposed to and everything went great. The awning was all they described and I would tell others to get one for sure.

The installation took a little bit longer than implied and I wasn't happy about that. It was implied we'd have it in four weeks, but it was eight weeks. Also, we got the wrong shade. We bought three shades but one of them had the motor on the wrong end. They installed it and I put an extension cord up and used it anyhow until yesterday when they brought one with the motor on the correct end. They took the one down and took it with them. I put my extension cord away because I have a a pie in the soffit of the house. Now, I don't need an extension cord to reach that outlet. The correct one is working properly and I'm happy with it. The price was as promised and the quality and aesthetics are what I expected. I also like that when you extend the shade, it has a preset stop and it will stop automatically like a garage door.

SunSetter sent a representative to our house. He went outside with us and measured. We had already looked online because they sent us a packet that had the catalog. We already had chosen the things that we wanted. So, we told him all the things we were interested in and then he wrote us up a quote and left. We called them the next day and told them to go ahead with it. When he came back, we paid half down. Then two young men came and installed. There was a missing part or something that wasn't right. So, they came back a couple weeks ago and finished that up. The two gentlemen that came back with the part and got all of that installed were very knowledgeable. They showed my husband how to take care of it. We were pleased.

I filled out an inquiry on the website of SunSetter and one of the local sales reps reached out. I reached out with the intention of getting an awning, and then they showed me the roll-up shades, which I decided was a better option. The presentation was good. The rep did some measurements and showed me the different products and we picked one out. I like the remote control function, it's nice. There were some issues with the order getting screwed up on two of the four shades. I had to wait another six to eight weeks for the other two to come in. But I'm happy with the end result.

We had a SunSetter that we purchased several years ago and we've been very happy with it. We had a new SunSetter awning put in and the quality is great. The only thing was, from five years ago when we did the first one, the pricing went up significantly, but such is life. Other than that, everything went smoothly. We would buy SunSetter again.

We had a representative come out. He was an independent contractor. He was very low key, and no pressure. He was very helpful with questions. He did a real good sales pitch and a lot of really good follow-up. The installation went really well. The awning was installed much faster than we anticipated. It turned out great. It works wonderfully and we're real happy with it. It was expensive. But we feel really good about the awning. We have a south-facing patio that it's over, and it's gonna make a huge difference in keeping the sun out. So we'll get a lot of good use out of it.

My experience with SunSetter took longer than I thought, and there was not a lot of communication via email, but it ended up being fine. The awning is still in its tube in my garage. I waited too long. So, by the time we got it, the sun was so far down on the horizon that it was like, “Well, it's not gonna matter till next year.” So, it's a spring project. I took it out of the tube and inspected it. It looked okay. It looks beefy and the hardware that I looked at looked like it was good quality. So, I'm confident that it's gonna be decent quality. SunSetter sent the awning through a courier service, and that went well. Those guys were good about it.

I have been wanting an awning for a long time. SunSetter was the first one I called, and I felt like they gave me a good price, so I went with them. A guy came to my house to do the presentation. He was no pressure. He said the installation would be within a month, but it was about six weeks. It went very well though, and they got the awning up and going a whole lot quicker than I thought they would. I was impressed with the product itself.

The SunSetter rep I worked with was nice and knowledgeable. The installers were also nice and did a good job. We were happy with them. I also like the quality of the awning and it's sturdy.

I was looking to fix a mechanical sunscreen that had broken. When the guy came to tell me what he could do for sunscreen, he talked to me about an awning. I was like, "Yeah, that makes even more sense." We went ahead and went that route. The sales rep of SunSetter did a really nice job. The installers were pleasant as well. They were quick and neat too. My awning is mechanical, it retracts. It has a screen that drops down, and it covers my entire back deck. It gives me a whole other living space outside. It also has a good price, and it seems like a good product so far.

When I bought an awning from Sunsetter before for the previous house, we were happy with it. Also, I like that Costco sells them. The price was good too so I went back to them. I've installed them before and it was pretty easy to do.

We were having terrible heat gain problems in the house so the awning was a good solution for it. We got the exterior mounted awning system that retracts with a remote control. There's a power line that goes down the side of the windows, down to an outlet, and down at the base of the house. It's a remote-control operated system. The price seemed a reasonable price for what was involved. SunSetter was real solid all the way across from sales through installation. They passed that critical test of, "Is this a team you would send to your mother's house?"

I had the awning installed on the back deck. During the summertime, you couldn't stand sitting back there. It was so hot so the awning is a good investment. It was very easy to have them install it. They had a certified electrician come in and wire it directly to an outlet. I'd highly recommend SunSetter.

The installation went smoothly. They were quick and professional. Whatever they did was worth the money. I would recommend them.

We have a heavy sunset sun that comes into the house and we needed shading. We went with SunSetter which the neighborhood had. There were two of them that helped and install it. They were great. But we still have one issue with the awning and I have to call them to take care of it. It needs to have an adjustment to it because it doesn't always stay open. It closes on its own right after we open it.

We had a SunSetter in our previous home and had good experiences with it. The rep was easy to talk with. He answered all our questions. What he told us was true. Everything was fine.

SunSetter has a good reputation. The purchase was satisfactory. Right now, our awning is still brand new. We're still moving things into our house. We opened it up a few times, but we haven't had the chance to sit out and relax in a good warm day as yet. It might be next spring before we do that.

All of SunSetter Awnings' reps did a very good job. They were very nice to talk to and accommodating. The girl that answered the phone to make the appointment was nice. SunSetter did everything on schedule like they said they would. The gentleman came to the house, showed us all the samples and answered all our questions. We had a SunSetter awning over 30 years ago. We had to put it out by hand and that was a lot of work. This one would be we just push the button and it's much better. We like the awning very much. It's easy to operate and it works.

We purchased some exterior shades. They're of very good quality. My husband installed them himself and they work well to keep the sun out.

We were looking for a rather large sized awning. One shade needed to be 12-foot and quality-wise, the local stores, Lowe's and Home Depot, didn't have anything that size. We went with Sun Setter and we ordered the awning ourselves. We measured, picked it out, and ordered online. We ordered a 12-foot and an 8-foot and they sent two 8-foots. Our 12-foot is on back order and we are expecting it in another three or four weeks. I don't know how that happened. But we do like them. They not only are making the correction but they did not require us to return the wrong one. So, I didn't have to deal with any of that.

The awning is beautiful. It works well. I didn't do the lights on it. I didn't see that was necessary. I tried to keep the price down because it's a little expensive. But the only thing I got extra is when it gets too windy, it automatically retracts.

Costco had a SunSetter available and they had a discounted price. So, we bought one for our patio, which we really like. We got the electric one, which is super nice. We got a lot of sun on the other side of the patio. So, we ordered another one just like it. It's electric. It's 16-footer. They have the standard, bronze housing, and the standard screen. We jus bought what they had. We picked our color. The quality, so far, is nice. Everything about it is awesome. It looks great. It works great. We have the little remote. When people come over, I wanna demonstrate it. They go, "Oh, this is nice." I'm like, "Oh, yeah, this is how it works."

We looked SunSetter up on the web. It looked like they have a reasonable product. It was one of the cheaper options that we found. We tried to purchase online but there was some complication. I had some questions anyway about the product, so we talked to a rep. Installation was easy. I have problems with one of them at the moment, but I'm still trying to resolve with SunSetter. It wasn't manufactured correctly. We bought a total of seven. I'm still waiting for one to show up. Five of them went in without any problems. There was one that was installed okay, but it didn't go up and down correctly. As far as I can see, the product is good. It seems to work. It's fairly easy to install. I'd just like to have some resolution on this one that has a problem at the moment.

I have an existing SunSetter awning and we're installing it in another part of the patio. It’s an eight-foot motorized, up and down shade and I chose the color. It’s expensive but it’s just the same as the competitors. I did the installation and it was easy. It's a little bit cooler with the awning.

We tried to get umbrellas and couldn't find one big enough, then we finally decided we were gonna have to go with an awning. We used an installer of SunSetter, Moore, to purchase the XL awning. The one we got is electric and it's the one with the best fabric and the wind detector. It's awesome. It's a pricey awning, but it seemed very much in line with Costco. Costco's got special pricing and even though their pricing was cheaper, they did not offer installation. We went with these folks from Moore because they had installation as well.

Sunsetter was recommended from family and their awning suited our needs the best. It gave us the shade coverage without the poles and everything else in the way. We worked through a secondary company and the expectation we were given was the shipping would take three weeks, but it took at least twice as long as expected. We got the highest end one Sunsetter makes, the Premium Plus Ultimate XL. We did the the top of the line cassette reel as well as just a gray cover. It's got all the bells and whistles. It has two types of lights and a French shade on it as well.

All of my interactions with Sunsetter was good. Even the delivery people were really good. I like the way they have their awnings come out and the motorized and the wind. I usually extend it on out and use it in the morning time into the afternoon because the sun at this house comes up in the east naturally, and that's where the awning is at. The whole process went extremely smooth. I was able to put it up myself. It was a big, big awning, but it only took one hand to get it up. It was very easy directions to follow.

Sunsetter had was a 20% discount at the time through Costco since they're one of their vendors. We purchased an eight-feet wide awning with a seven-foot projection. If we sent emails or called the people dealing with us, they responded usually within 24 to 48 hours. When the installers came, they did what they were supposed to do, but there was one problem. The original guy who came out to measure messed up on a couple of our windows. We also got shades to go over our windows in the back of the house instead of just replacing the existing shades that we had that were above the window.

Our deck was too hot in the summer. We got an XL motorized awning from SunSetter because of their price and experience with the quote. The awning is 14 feet wide and they installed it in about an hour. We use our deck all the time for dinner now.

The installers were very efficient. The only thing we don't like is the wind out here that makes it noisy all day, rolled up.

I wanted an awning to shade part of the lanai that's exposed to the sun. The installation with SunSetter was very well done and efficient and they cleaned everything. The material itself is good and it's very secure to the building. It's locked underneath the eaves. I'm real happy with it.

The initial salesperson was nice, but he was inappropriate. He was asking too many personal questions about pictures in the house and then he gave me wrong prices. I followed up with the manager and the manager was excellent. He rectified the situation and made sure everything was right. I would rate the awning top quality. It's a motorized with the automatic wind detection close. In the summer, it's all sunny in our deck area and we would use it every day. Otherwise, I wouldn't be able to sit out there. Also, it adds space to the living area.

The first time we chose SunSetter, they had an outstanding reputation and we were satisfied with it. So, we went with them again for the second one. This time, we have the awning all over our back patio and it is exactly what we wanted. Before, we wanted it to fit over a deck that we had so, it met our specific needs. The awning has a remote control. We can use that versus the crank.

The salesman from SunSetter and the guys who installed the awning were great. The installers were a little late in showing up but they came, got it set up and took all their trash away. I got a motorized awning and the quality seems good. It needs some adjusting and I’ve contacted the salesman to maybe have it adjusted where it's lower. I heard back from him initially, but no one's ever contacted me that they'll be back to do that.

We have used SunSetter before and I was quite satisfied with them before, unlike this last time where I'm not satisfied at all. We ordered an awning that's operated by a solar battery. First, it took over a month to receive the awning, then the solar battery came broken. We've called SunSetter and they said they'll send a replacement. Now, two months later, nothing has come. They're not very responsive, and we have to keep calling them back.

I was thinking about getting an awning and there was a sale at Costco. It took a long time for the SunSetter installers to call and set up the appointment and do the installation, which was slightly disappointing. But once they got here, they were very nice and efficient. They did a good job. I didn't sign off on it because we didn't have the right cord. The guy said it would get ordered and they'd come back and put it in. The other thing was I hadn't gotten the rebate from Costco. So, I was asking them about that. Eventually, I got the rebate and forgot that I was still waiting for the cord. So, I signed off on it but I still haven't gotten the correct cord. I was using it with a long extension cord and I ended up having a handyman put an electrical outlet there. It's working okay with the short cord.

The SunSetter distributor was very close to my place and I could get the appointment right away. The other competitors were giving me an appointment for three weeks later. Installation was good, but one of the shades is not working. They told me that they were gonna be here between four to six weeks and it took them almost eight weeks. So, they were very late according to what they originally offered me. I bought four of them and one of them is not working. The motor to retract the shade is not working. I have already gotten the commitment that it's gonna be exchanged, but it will take two to three weeks or maybe more. The quality of the shades is good except for the motor. They should try it before they send it to the customer. They should have tested it before sending it.

I got a Sunsetter awning from somebody. She was residing her house, and she said, "Would you be interested in an awning for your backyard?" I said, "Sure." We took the awning and put it up ourselves. The only reason we replaced it was because of a storm. Because it was with our insurance company, the installation process was a pain in the butt, but otherwise, we got it taken care of.

The reps were very nice and installation was good. It was quick and easy, and I didn't do anything. The installer did it all. I really like SunSetter, and I've been wanting them since I bought the house 10 years ago. My husband finally agreed to let me get them. The awning was expensive, but it's great. I love it.

We had Sunsetter in the past, and our experience with them was good at the time. When we moved to a new location, we purchased an awning but we haven't gotten our product yet. We ordered it last June 1.

I looked up SunSetter online and found the dealer in Kokomo. It took forever for them to install the awning but they said the installer was in the hospital for a week so I understood. Other than that, everything's been great so far.

I read about SunSetter about a year ago in some magazines, then it occurred to me I wanted to get an awning. Their name rang a bell, so I called them and the sales rep did a good job. I ordered two shades, but the installers came out with only one shade. So I had to wait another two weeks, then they said they could order it with the black electrical cord. However, the second guys that came out said there was no such thing. They taped it up in black electrical tape, which I'm not happy with. Besides that, the quality of the awning is good. The awning keeps the sun off us when we want the sun off of us.

I've always wanted some shade on my patio. It was always too hot. I got an awning and I was happy with everything SunSetter did. Installation took a bit longer than they thought, but it was a couple of obstacles in the way. They did good, and I can sit outside now. Bottom line, I would highly recommend them again.

We have Eastern exposure on the mornings so our room is getting heated. I purchased the sunshade product as a test. It worked well so I bought two other ones. It's high quality and I'm very happy with the purchase. The ordering process was smooth as well. I had to do a change-over for the first one, but the team was great. I was kept informed of the purchase process.

We already owned a couple of SunSetter products and they're good. We had another window we wanted to protect, and so we got a window shade for that. It's solar-powered and there's a remote that I hang on the wall. I get up in the morning before sun up and I hit the down button, and it goes down. After the sun's off the back of the house, I hit the up button and it goes up. It works every day. You can see through it, so I have my view still, but it blocks out a lot of the sun. The back of our house is all glass. So, I've got three windows with those SunSetters on them and I run them down in the morning till about 2:00 in the afternoon when the sun goes around to the front of the house and it keeps the rooms cooler. The SunSetter team was great. Every time I've talked to them, it's been very good. Overall, it's been a good experience and people should look into it if they want.

I had a SunSetter installed and recently, I ordered another one online. The quality is not very good. Of the three four and a half foot awnings, it appears to be a bad motor. It took countless phone calls to customer service to try to get a resolution. Every time you call, you get a different person and you start all over again with the troubleshooting procedures. Finally, I got down to one person who decided the awning was bad. They submitted a work order to ssend me a new awning. When they did that, they canceled my three and a half foot awning order mistakenly. When I called to get that straightened out, they said, "We're not gonna send you the one we were gonna send you anymore 'cause now it's been over six months. All we'll do is send you a motor replacement." It was terrible customer service.

I bought a SunSetter awning for a project. The quality was exactly what I wanted, but they're not high-end shades. They're positioned to be mid-grade. SunSetter is an economical quality choice if you're trying to do a mid-range project.

The team from SunSetter was very good. They did a two-part deal for the back deck to cover up two different areas of the deck. Our back is facing into the sun and the sun comes in at 3:00. We can't use the back that well unless we have an awning to block the sun. I like that the awning tucks away and not too visible, and when it's needed, it does its job.

We have been waiting for months for a part to come in on one of our awnings. We're not happy about that. That's not our representative's fault, but it's quite frustrating that we've waited three months for a part when we need a repair. We can't use the awning, which is not cool.

SunSetter's always made good stuff. We saw that we could get their product through Costco and we felt comfortable ordering through them. We had to block the west sun from coming in the living room area, and we liked the way the awning was going to fit in our application and how it worked. It seemed like it took quite some time once our order was shipped. It was four weeks before we got it. But when SunSetter said it was shipped, they did mention that it could take up to three weeks and it took all of that.

I got SunSetter before and recently, I had two other awnings up from them. They did a nice quality job and they were all very good. I didn't have a problem. The awnings that I got are big enough to cut out the light where I needed it cut out. They're very nice awnings. I've also used SunSetter in my house up in Yankton. They have very good quality products. Don't use anybody else. I told my next-door neighbor about them and she went and bought one because of me.

We have a SunSetter awning and we bought it through Costco. We love it and we're very happy with it. We put it out every morning on the back deck because that gets tremendous sun exposure. We then bought a SunSetter shade not too long ago because we knew their products were great. It's a pulldown shade and we use that also to block the sun. I would tell my neighbors to get a SunSetter through Costco and to make sure it's on sale.

The crew that came to put our pergola up knew exactly what they were doing. They were able to get it up in about four hours. They were efficient, kind courteous, cleaned up after themselves. The Pergola provides the shade we needed with the west exposure we have. We love our new pergola and would highly recommend them to anyone. In fact, our neighbors saw ours and order one from you.

I would definitely order this online again. The awning is beautiful and works perfectly where I needed it. The delivery was prompt. I particularly like the wind sensor. It works great. The company was great to work with on payments at no interest. This is the Best deal available anywhere on a quality awning.

If you're looking for an awning, this is an option you should consider. It was a positive experience. The sales fellow and installers all did a good job. They were all pleasant people to deal with. The product has worked as advertised. The rep went over all the options, took measurements, looked the area over, explained what we could do, and that is what we did. The install took a couple of hours, and they cleaned everything up. We're satisfied with that. It required several men to do and it was a second balcony. They had to bring the awning over the railing instead of going through the house and I'm sure it was not an easy install. Once they got it up, it was an easier install, but they had to get up to that level. It's heavy.

I'm very happy with the quality of the awning. It has a warranty of tornadoes, hurricanes, and a tree falling. It didn't matter what happened. The rep told us 100% guaranteed, which fortunately, we haven't had to deal with that yet. But when there is a lot of rain and the awning is out, there'll be some sagging, holding that water. So, then when we pull that awning in, it's just a river flowing off of it. That's not a big deal. But I am concerned, is it gonna stretch that canvas? For example, if we're gone all day, and it pours down rain all day, and the awning is out, I'm not there to put it in to prevent that from happening. So, that would be the only design flaw. Apparently, there is a slant there. It might just be that the canvas part needs to be tightened up because it is on a slope where the water should just run right off. But it does collect. You don't realize it because it's not dropping down. The water can collect 2 or 3 inches deep on it, though.

We went online to see who the nearest dealer was. That turned out to be SunSetter Awnings. The installers could have been more knowledgeable. My husband who is very savvy in that kind of stuff had to give them a couple of pointers here and there because he was concerned about how it would come together. We had to have the contractor come back because when we tried to close it, one of the arms would get stuck and wouldn't close. They came back out and made some adjustments to that. The awning could have been a little cheaper. But we’re happy with it.

We bought the awning through Costco. It was on sale. It's very well put together, and it has good quality material as well. We installed the awning and the instructions about how to do things were clear.

We wanted to cover our deck up north and when I went on the internet, SunSetter's name popped up. They have a good product and we like the quality of their work. The installers were very explanatory of how the awning worked. I have a wind sensor and a rain sensor on the awning, and they both work.

The salesperson was very forthright. He told us about what SunSetter can offer and what they can do like it was. We wanted the awning and we were an easy sell but there was a little bit of a speed bump on the installation. It was supposed to be on a certain day. Some guy that seemed to deal out of his trunk came out, which was a turn-off. I wasn't impressed with his personality at all. Also, he didn't have all the equipment, which I couldn't understand. If you have an appointment to install something, you check your stuff to make sure you have everything. But that didn't happen so he had to come back. It was another three weeks because stuff had to be ordered.

There were a lot of difficulties with the delivery of our SunSetter awning. Ours was delivered to someone else and luckily, it was in our area. But when we said we'd go pick it up, we were told we couldn't go pick it up because they needed to pick it up and deliver it to us. So, it took longer. Other than that, everything was great. My husband installed the awning and he didn't have any difficulty. We love the awning quite well and it keeps the house cooler. I would also recommend SunSetter as long as they use a different company to deliver.

My backyard gets pretty hot. I have umbrellas but they weren't as effective as the SunSetter awning. It's great and it helps. It's electric and I like it. But I don't feel like it's worth the money. I paid over five grand for it and we have a really big one. I would think it was worth it if I paid 3,500. So it's a little bit overpriced and I don't think any paid structure is worth eight grand, which is a lot of money. The other thing is, one of the features it has is a wind sensor and when I have to troubleshoot it, it does not seem to work. So I have to figure that out. I just haven't had time.

We have a western exposure on our patio, and so I started looking for some alternative. I purchased a SunSetter awning with a striking golden brown and a beige-type stripe. It is motorized and it works very well. It was also a pleasure working with the team that ordered our awning and installed it. We waited several weeks after they ordered it. Then the company of the guy that installed it ran a check on where it was, and they couldn't find it. So they ordered it again and it took about 10 weeks. So I wasn't real happy about that.

The SunSetter awning looked like a great product and a good fit for the space that we had. Plus, we could really customize it. The installation was quicker than they originally estimated and so far, we really enjoy the awning. It's great quality. After seeing it, my sister thought it might be something for them as well. But they live on the other side of the state so they might be getting theirs next year.

My SunSetter awning is high quality and I like it a lot. There were cheaper awnings I could buy at the box stores, but I didn't want to install it myself. I also like SunSetter's installation team and they did a great job.

We've had SunSetter awnings all our lives. Unfortunately, I won't ever have SunSetter again. It was horrible with them. They came out and gave us a price for the awning. I told the gentleman I didn't think we could afford it. He said, "Let me go to my car, call one of my other reps and see if I can get you a better deal." He came back in, said he had a better deal for us and we signed to have it done. When the installers came to put the awning in, they were having trouble getting it into our fascia and soffits. They made at least 15 holes in our fascia. We made them come take the awning down. They gave us a refund, but I had to pay $2,000 to have new fascia, soffits, and gutters put on. We went with a different brand awning and we are happy as can be with it.

A representative came out and measured and two guys did the installation. They did it very efficiently. We're pleased with how the transaction proceeded and with the quality of the awning as well.

The rep with SunSetter was very informative and answered my questions. She also helped me with the colors. The installers has asked me where to put the awning, put it up and waited around till I got back to show me how to use the remote and what each one of them did. When they came back up to do the lights, they showed me how to use the lights as well. We've used the lights once, and it's been great. It's almost like being in daylight. They also demonstrated how the wind would retract the awning when it got to be to a certain level. I like the retractability of it, being able to put it in and out. I could put it at different stages so it doesn't have to be all the way out. SunSetter is an expensive product, but it's good. I've got lots of family members that would like to have one, but it's out of their price range to be able to do.

So far, so good. The gentlemen that came did a good job. He showed us how to use the awning. We use it when the sun hits a certain way, and it does what it's supposed to do.

The presentation was very well done. I like their knowledge of the product. The installation was quick, and they walked me through every step of the process of how to operate it. We're very happy with the product.

I have a Sunsetter Awning since 2002, it's worked great. Needed to replace the motor twice. Once in 2012 and now in 2024. However in 2024, I can't get an order placed since May 22, 2024, I have a part# and placed an order 3 times, each time they tell me my card got declined. That's not true, used a different card each time and I have no balance on the cards. It seems since 201 when Sunsetter was bought out by Spring window fashions this has been a problem with customer service. The last time I called I wanted to make sure the credit card went thru, I was told I can't do that, then I asked to speak with a manager, I was told no managers are there. It seems everyone is working from home, I get calls from all over the country.

I reached out online and immediately got a response back from a local distributor. They were very good. I would give very high marks to the local installer. Meanwhile, I would give zero stars to SunSetter, the corporation. We're not in a COVID situation, but the initial delivery of the large SunSetter product took longer than promised. The distributor said that was from SunSetter. When the awning came, part of it was missing and it took another over a month to receive it. I tried to get an understanding on when this piece will be in, and they would give me no information.

I was looking for an awning and when I googled it, SunSetter popped up. The reps were efficient and on time, which is big for me. And the quote that they gave me was somewhere where I was looking for. The presentation was short, sweet, and to the point. They didn't pressure you into anything. The installation was very quick and I'm very pleased with the product. It's a manual awning and gray in color. It’s very easy to use.

We would recommend SunSetter Awnings to our family. The installation guys were efficient. I couldn't believe how quick they were. They weren't there for 20 minutes and it was installed right. They got it done.

We were aware of SunSetter Awnings as a brand. The awning was a wonderful deal. We paid good money, but it was worth it. After the installation, I needed to make a slight adjustment to make sure when the thing came out it was nice and taut. I went online and that was solved easily. I now have it working perfectly.

We remodeled our patio in the previous couple of years and we decided to put a SunSetter awning up. The person that I spoke with was very knowledgeable. They guided me in the right direction. The installation was enlightening. I ended up having to buy a motorized winch. I was happy. We had four people putting it up. It definitely was a little bit of a learning curve, but not that it was hard. It was just I had to figure out how many people to get to hold it up and put it in the brackets. I love the awning. Even when the sun isn't out, it's the ambiance of having it over you.

I gave SunSetter a call. We were happy with their response time. My experience with their rep went really well. However, it seems like the sensor doesn't go off. The one awning upstairs that we've been using was really blowing out and it was like the metal things were almost bending in it. But that's the only thing I'm worried about.

We have been enjoying our SunSetter awning. We really like it. It went up really fast. The installation was easy. We did it ourselves.

Our awning was about 25 years old and it broke on one side. So, I asked around and SunSetter was recommended. That was what we did. The SunSetter team was wonderful. The fellow came out with all the books. We went through everything, and he was explaining all of the various kinds of fabrics and was very knowledgeable. It took quite a while to get it because I picked an expensive one. It's an $8,000 job. About two and a half months later, they came and they were really good. They took away the old one and they put in the new one and all the new arms. The experience was great, very simple and very nice.

I wanted some sun protection on an east-facing deck. I went with SunSetter due to the reputation of the company. The team I worked with was very good. They produce what they said they would in the time frame that they said they would produce it and they did a good installation. It was three week between purchase and install, and it took them about two hours to put it up. I got a motorized awning and it's on the side of the house. It's about 17 feet x 12 feet. It's much nicer being out here around noon time for lunch than it was before.

I needed sun coverage for my balcony for my house. I went through a local installer. I got a SunSetter awning that retracts. It has a motor. I have a wind sensor and I just made sure that it was something I could connect the hub to so I can program it where it automatically opens and closes at a set time. It's working as expected. Sometimes, it does not open or close according to the schedule. According to the hub that's connected where I'm able to schedule when it opens and closes, it doesn't always open or close according to schedule.

SunSetter Awnings communicated with me well. The installer showed up on time. They were very nice. They were only there for three hours and it was done. The awning has worked good ever since. I got the biggest awning. It covers our hot tub and furniture. They're all automatic. It has the wind sensor on it. One day, the wind kicked up and it started going in. That's good.

When we were ordering the awning, the rep asked what color. My house is green, so I wanted something green. "And do you want stripes or do you want solid?" He showed me and I got stripes. "The little part flap that hangs down, do you want that straight or do you want that scalloped?" Everything he asked me, I would ask him, "Is one cheaper than the other? Is it cheaper to go straight instead of scallop? Is it cheaper to go solid?" "Everything, nope, nope, nope." I got to choose what I wanted. I asked because I know how they could add things and it would make our price jump up. But it was just like what I wanted it.

The sales process and installation went well.

My experience with the SunSetter Awning was very positive. The salesperson was thorough and the installation people were efficient and experienced. We were very pleased with the whole situation. The awning is about 18 inches wide and it reaches out 10 feet and the quality is very good. The patio is in the sun in the afternoon. If it's a sunny day, we put the awning down, because it's cooler for us and it keeps the house cooler even if we're not out there.

I needed an awning to cover my deck. I had one many years ago where I used to live and very much enjoyed it. I found we couldn't sit out on the deck in the sun. So, we needed an awning. I needed a retractable one. We got a retractable, roof-mounted one from SunSetter. It's black brown color, 18 foot wide, and about 12 foot reach. I'm 100% satisfied with it. I recommended SunSetter to a friend, and he also had one installed. The only thing I don't like about them is they promised me a $100 gift card for a referral, and I've been waiting for three months for it.

The awning is retractable and super helpful. It provides a lot of good shade from the sun and covers more of the porch than what was covered before. The porch faces towards the evening sun so any time you're eating dinner out there, there's direct sunlight even with the roof. The awning extends the shade and it's held up well in the rain. It dries out well. It's working great.

The awning was the one that was electrically powered so you could put it out and take it in easily, and that was something I was looking for. I didn't want something that was permanent. I wanted something that I could use when I needed it. It performed the way SunSetter advertises it, and it works fine for me.

The first time we dealt with SunSetter was a couple of years ago. The guy made a good presentation, but we weren't ready to get it then. The weird thing was, there was no follow-up. I was really surprised at that, then a year and a half later, we decided we wanted to go ahead and get an awning. I called the company, and they had no information that we had spoken to them before, so we started from scratch. The guy who came out and did a presentation evidently had some family problems, so I couldn't get in touch with him, so the company assigned somebody else to me. He came out, and we got everything set up. It rocked along, then the company called and they wanted payment before we had ever even received the awning, much less had it installed. That was ridiculous.

We've seen the advertising on TV, and when we started looking into awnings, the one Sunsetter offered seemed to be exactly what we needed. The sales reps were very nice and helpful, and everything was fine with the install. We got the adjustable awning that opens and closes, and we have a remote. It works very nicely. We've had no problems with it and we're very happy. The awning was expensive, but everything's expensive these days. I would like it to be cheaper, but it is what it is.

I heard about SunSetter through Costco and after doing some research, I liked the features that they had on their unit. The fabric availability, the width, and the features that the awning had encouraged me to go with that particular model, and with the Costco pricing, it made it very affordable. Even though I had looked up online the SunSetter direct website, my dealings were all through Costco. I dealt directly via online order with Costco, and my order was delivered in a timely fashion. It included the product, the instructions and all the other details as well as the installation hardware, which made it very do-it-yourself-friendly. I did the install, and my son helped me.

We wanted enough clearance to walk under the awning, and our contractor said that he couldn't accommodate us like that, so we decided to go with one that would come out and go in at our discretion. The SunSetter rep went through everything and told us exactly what was gonna be done, how everything would work, and the pricing. He was excellent. We love the awning and being able to go out when the weather is cool enough to do so. I like the quality too. Time will tell, but right now, I'm enjoying it.