SunSetter Awnings Reviews

We built a new deck and wanted an awning. SunSetter’s advertisements looked pretty good and they had reputation. We got an ad in the mail, and that was when we decided to do it. We got a motorized, attached one, a striped 20 feet wide by 13 long awning that was very expensive. We also bought some extra things with it. It seems very durable. We put it out when we’re out on the deck. Having sun exposure on the deck most of the day, it makes the deck a lot more usable.

I wanted an awning for a long time, and a friend got one. I loved it so much so I used the same people. SunSetter, to me, has always been the best product and so I had it installed. Their reputation and their customer service just hits the right spot.

I needed to replace the awning that was already in place at my home, which was also a SunSetter. So, I made a purchase through Costco. I customized the order through Costco and SunSetter. They then shipped it to the house in a timely fashion. The installation instructions were easy to follow, and we got it up and installed with relative ease. SunSetter is a high-quality product, and so far, I have no issues with it.

We've been fully satisfied with SunSetter Awnings. I got the it through a company in Jacksonville Florida, and the owner was awesome, and wonderful to deal with, and I got a $750 Costco gift card for getting SunSetter through them. She followed up and checked along the way, and that's how you want your people to be. Installation went on without incident, no problems.

We needed a retractable awning. SunSetter provided the width that we needed and could extend to the length that we needed. And we need the motorized one. They had the product we wanted, so that’s why we purchased it. And I did everything myself. I went online, ordered it, and they delivered everything that they said they're gonna deliver. The installation is easy if you read the whole manual.

We looked at two companies and were on the fence. The other person was a typical salesman and didn’t seem to care much. The other guy from SunSetter Awnings gave us a better price, not by a lot of money, and he recommended his product. We found the products very similar, but the mounting brackets were a little bit sturdier. That appealed to us because we were attaching it to the soffit. It seemed like a lot of money, but we really needed the product. If it works and it lasts us a long time, then it's worth it. We've already seen it as a big help.

My father has a similar awning, and since a spot at our house was too hot, we decided to get the same one he has. I just worked with the installers, who doesn't exclusively work for SunSetter's, and didn’t actually reach out to anyone at SunSetter. I got no complaints. It was good. They installed a blue-and-white striped motorized awning attached to our house, 20-feet wide and as deep as we could get it. The installation was smooth. Two guys showed up, we talked about the height, and they were done in a couple of hours. I've recommended SunSetter to other people that have a similar deck.

We have a SunSetter awning on our last house and we liked it. So, we had them do it again on this house. We've never had a problem with any of our SunSetter awnings and we're happy with it.

I saw SunSetter’s TV commercials and did some research online. The presentation was okay but I had an issue with the contracted installer. SunSetter sent somebody out and the guy did something. I had water leaking between the house and the awning because it appeared dented. It was dropping weight at the entrance way. I picked a bronze color flashing and when they bent it, it was white. It looked terrible. It was something they could have easily done, painting the backside of it. The guy who works for SunSetter ended up coming back and fixing it so it looks nice now. But when I was talking to the guy who did the installation, he screwed up. After I sent him photographs of what I was talking about, he recanted a little bit.

I needed some shade. I have looked into SunSetter several years ago and I had friends that had SunSetters who said that they really enjoyed them. So, I went to their rep in the Escanaba area and I talked to them. They were friendly and joking around about things. They took me into the shop and showed me different situations. They also had one up in their shop, so they could open it up to let people see how it was. Then they came out and measured everything for me. They told me what I needed and never pressured me into buying something I didn't need or want. They had to order my awning and after a couple of weeks, they installed the awning for me. In fact, I was one of the first people for that season to be installed. The representative of the company and his buddy came out, and they had it up within two hours. It went well.I got a 10 x 8 that has a wind sensor on it, and it's got a manual and automatic crank-out.

We had a SunSetter awning for over 20 years and it got damaged in the wind. It took two of us to put it up and put it down. So, I got a new one with the remote, and I love it. SunSetter's team was very good during my purchase. I called and talked to a person who was very helpful, Julie. Then I talked to somebody else that was on the other end and I was happy with that rep as well. They explained everything and helped me order the right one. And when it came, they put it right there where it needed to be put up, so we didn't have to haul it anywhere. I got the motorized one and it's blue. I've got a table and chairs in the area, and I sit out there and have coffee. When the sun comes up right out there on that side of the house, it blocks the sun. If anybody's thinking about getting one, I would tell them to go get a SunSetter.

The sales guy was very kind and very knowledgeable in his field. He suggested an awning, and I thought it would look nice, so that was what I got. The neighbors and my tenants even love the color that I chose. He gave me a cover and told me that this is what I have to do before winter. So I was adamant on my tenants to do this before winter. They even let it open and air dried it so there was no water in there, which was good.

We originally purchased our Sunsetter electric awning in 2003. Believe it or not it lasted until 2023. The motor finally gave up and the awning material was deteriorating so we decided to replace the motor and the awning canvas. What started as 5-8 weeks ended up being 5 months but ok it's up. We had issues from the get go with the motor tripping our breaker and after the contractor came out numerous times felt all was good. Fast forward to 2025 kept blowing the breaker, was told it was our wiring. After having an electrician troubleshoot our wiring, they said it was the motor. Called Sunsetter and even though I have paperwork that says the motor has a 5 year warranty apparently they were bought out and/or relocated and now only offer 1 year warranty. Today the contractor verified the motor was bad and would need to be replaced at our expenses. Not at all happy with their customer service. Used to be an excellent product, but not so sure now.

I ordered the awning through Costco and it has very good quality. It’s all remote control. It's an excellent and fair price.

I have SunSetter's multi-colored 16-foot wide electric awning. I had the professionals install it and I had a great time with the crew. Everything was good. When the sun is burning under the deck, I use it.

SunSetter was very great. They installed the product. They were perfect. The sales team was very professional. Our back patio gets the evening sun, so we put up the awning to shade us in the afternoon and evening. It was a great experience. I would definitely do it again. I’d definitely recommend them.

SunSetter was great. There were a few hiccups, but they fixed it. Everything was fine. We had a problem with the electricity, but it turned out to be it wasn't SunSetter's fault. They came out and looked at it and told us to call an electrician. It wasn't the unit. So they were really great about that. The only thing that I don't like about the awning is that for the cord to come down, there's a big metal and even though you can see it, it's a different color, and it's wide. Everyone has tripped over it. But there's no other way to do it because that's how it makes it sturdy. It comes out like a T on both sides on the bottom, and it's going to be a hazard that way. But that's just the way it's made.

When we bought the house, it already had SunSetter Awnings on it. So, we just replaced them after we lost it in the ice storm. We went with what we knew. We got the electric awning for the one over the deck for the convenience. We like it. The guy that came out and did the assessment for the awning did a really good job of assessing what we needed and what would hold up in a storm. My wife picked out the colors, and they match pretty well. It's what we were looking for. We're really happy with the awning. We also like the fact that it's protective of our ability to sit on our deck. The salesperson and the team that put it in did a really good job.

I got the biggest attached motorized awning from SunSetter. It was installed near the pool area. Overall, was an okay experience. The awning is great. I like the lights at the top of it. But once you set the awning, you have to pull it back in if it's high wind.

The salesperson and installers were very good. Everything was good, except that I have a small area and it was a lot of money for that. Sunsetter was pricey.

We wanted to spend more time on our back deck and decided to go with SunSetter for their name brand. We got the 12 x 19 top-of-the-line model, which is motorized. The installers were punctual, clean, very nice and professional. I love my awning. It was well worth the price. We spent more time on the deck this year than we had in the previous 10 years. SunSetter has a great product and highly recommended. It’s the best that can be expected.

We live where it's very windy and we needed something durable and sturdy. We saw SunSetter Awnings on a commercial on TV and decided to go with them. The customer service was wonderful and we had a great experience. We’re very happy with SunSetter.

They did a nice job in the installation of our SunSetter Awning. It's expensive, but it's nice. It also works well.

We had an awning that we purchased five years ago. We decided that we had another area that needed to be covered from the sun. We went ahead and ordered another one. I also had one put up in Alaska and I got it up there, and it worked really well. So we decided we’d do that here. Sunsetter did their work well, and they did what we wanted to do. I installed them up there in Alaska. They were fairly easy to install. I didn't read the instructions twice. But down here in Arizona, they were so long. I had to hire somebody and that guy is out of Tucson. He came down here on time. They shipped them to him. He brought them down. All the parts were there. Everything was there at one time. The ones up north are manual. The ones down here, we put the electric control on them. He set all that up and had it all done. It took him about six hours to get it all done. They've been working perfectly since then.

We were doing a home expansion and put a new patio on, and we decided to add awnings to it. My wife found SunSetter on the internet and we purchased two of the cantilever type on our property. We put one over our picnic area and the other over our hot tub. The automatic retraction was a big feature because we live in a windy area and we didn't want the awnings to get destroyed. We love it. It’s excellent.

When we moved to Florida, we had seen some advertising about SunSetter. We called a number that we got and they sent a representative out. As a matter of fact, they were an installer representative. They did the installation and it went very well. It was seamless at that point. We really enjoy the product. We really like it. We bought one for the front and one for the back. We got them installed in late May. We went away for five weeks and it was sunny when we left and we forgot to close them, actually. When we came back, the front one was closed and the back one was broken. So, we called.

The guy from SunSetter who came out was very nice and great, but it was just weird because the bid that he gave me was way more expensive than me just buying it online directly from SunSetter. So, I never called him back, and I just bought it directly from SunSetter. It was really weird. It was like a couple of thousands more. Maybe he just tried to sell me something I didn't want. It wasn't a big deal. I still went with SunSetter. I just thought maybe it just costs more to have somebody come out and do it all. I was able to have somebody install it for me for $300. So, it didn't really make sense to pay for their installation. Other than the confusion with the guy coming here, it's been great. I've had to call because I had some user error issues on my part. They've been really great about sending the information right away. They emailed me within two minutes with the answers to how to fix it.

It's really hot in Las Vegas, and I have a patio in the backyard and it needed shade. I dealt with SunSetter's sales person and it was easy peasy. I've had the awning since March and I certainly appreciate it. I love that it's retractable at a push of a button. Every time we push the button and we go in the backyard, it brings the exact kind of joy that the commercials convey. We sit out there with a cocktail or coffee and have our barbecue in the shade.

I had a terrible experience with SunSetter. I hope it doesn't happen to somebody else. We were buying an awning for my parents who are in their 80s. They live about two hours from me, and they love the outdoors. They have a very hot patio. So, we wanted to get them some cover. I saw SunSetter on Home Depot, and saw some great reviews on it. It was powered, which is wonderful, and what they needed. So, I went in with it with my siblings, four of us pitched in, and we bought it for our parents. Home Depot said that it would be delivered within a four-day window. So, the fifth day worked out perfectly for us because we were gonna go up there and install it for them. My brother, my sister and I were to meet up there on that fifth day. We made the trip up, stayed overnight, and it was not delivered.

We had an awning in Minnesota and we enjoyed it so much that we decided to put one on our second property. We bought our second awning this summer and we really enjoyed the gentleman and his son who installed it. They did a great job and made everything look beautiful. They were very careful in their work and made sure that the awning was gonna last us a long time. It's electric and has a remote.

There was a SunSetter here when we moved in that was old and decrepit. So, I did a bunch of reading and SunSetter seemed to be the choice for a new one. So, I had it replaced. I got a 20-foot x 13-foot extended, with an electric remote, and a wind sensor on it. Its performance is awesome. I like it. The sun is in my back deck a lot. So, we have it out quite a bit when the sun's out and I sit under it for shade.

We've had good luck with SunSetter and like it very much. We've had the awning for a long time and I like it.

We have a deck that we don't use often because of the weather. We had one gentleman from SunSetter come out after we contacted the company and he told us what it all involved. We went with it and the installers who came out to put it in were great. It didn't take them very long to do. The awning is automatic and we have a remote for it. We bought the medium material and it's heavy duty. It seems to be fairly sturdy and we got it in a tan color that matches our house.

SunSetter was good. They were fast and efficient. They installed the awning very nicely. I have the remote control to make it go in and out. If it's windy, I could pull it in to make it flush. I have the backup arm thing to manually put it out as well. It was a good experience.

We put a new deck up and decided we wanted an awning. We used to have a camper and people could buy awnings for that, so I looked it up. We purchased an automatic awning from SunSetter and it fits over the deck well, so we like it. It goes in and out, which is on a remote, and if the wind comes up through the sensor, that makes it come back in. We've only had it up since the beginning of this year, but it looks sturdy and it's good quality so far. Whenever we go out on the deck, if there's the sun, we put the awning out.

I had a new deck put on the back of my house and wanted to make sure that it was shaded properly. So, I got on the internet and started doing some searching. We found the product we wanted from SunSetter Awnings and also saw an ad on TV. They were great, very professional and polite. They came to work on time and they put everything together really well. They gave great instructions on how to work it and set everything up. We chose the highest grade that SunSetter had and the material is great. It hasn't faded since we had it put up.

SunSetter's presentation was thorough enough that we bought from them, and the installation went well. The presentation took half an hour, and the installation took half a day. We got the automatic awning with a remote control. We really like it.

I know a lot of people who have SunSetter. I needed one, and I saw that Costco had them on sale. We installed the awning ourselves. It was bought through Costco. SunSetter could include a couple of tips. Other than that, it was very good.

My last awning was a SunSetter, and I had great luck with it. I had to replace it with a very similar model. The difference is this new one is motorized, which is life-changing. It was fairly priced and has good quality. So far, so good. We've had it for one season and it hasn't been through a winter yet, but so far, we're very happy.

I wanted an awning because I'm on a lakefront and my trees were all gone because I did some construction. The dealer that I went with recommended the SunSetter awning. It seems to be of nice quality. It has the automatic retractable from wind and rain, but pulling in from the wind doesn't always seem to work. Other than that, it's a nice feature. I'm gonna put the awning out if I'm sitting in the hot sun. I am sometimes concerned about the rain issue because if it retracts wet, you need to remember to put it back out to dry it. It would also be nice if I could tilt it as the sun moves, but I can't have it all. It provides.

About 30 years ago, I had a SunSetter awning at a house and then I moved to Florida. I moved back up here and I wanted another one on my back deck because I had such good luck with it. I got the Platinum series. It has a remote control. It's great. Everybody that comes over loves it. Everything's perfect, and the guys that installed it were so amazing.

SunSetter's reps were very knowledgeable. Communication was okay. It took eight weeks from the time we ordered the awning to the time we got it. Other than that, it was a good purchase experience. The awnings are the wind sensor ones and are striped which were gray, black, and white. We got three awnings and two of them went in well. One of them sticks a bit now, but it's not a big deal. When you put it all the way in, there's a little bit of a hitch, but it's still moving. It's a worthwhile investment.

I've seen SunSetter on TV and I liked it and I got it. I needed one on my modular trailer home. The installers were really cool. The installation took about a couple of hours. My awning is beautiful. It's great, but it was a lot of money.

We bought the SunSetter awning with the 10-year warranty. We'd rather get good quality so it lasts. We chose the scallop for the little edging, and we picked out the colors that we wanted to match our home. We got the one with gray and black and white stripes because our home is white with gray shutters. So, we wanted it to match.

We needed something to cover our porch, and we wanted to replace the umbrella. Costco has a SunSetter awning on sale. It's a power model and has the wind sensor. We're super happy with it. It was a game-changer for us on our deck. We've recommended it.

The development that I live in only allows us to pick from two companies. I went with SunSetter. There's a local company that sells SunSetter's products and they came out and showed me what the product would be and how it would look. The reps were friendly and very laid back. No pressure at all. Also, the installers were out there, installed the awning efficiently, and did a great job with it. It went seamlessly. There was no disruption to me. The awning is really good, and it's exactly what I was hoping for. It's been great.

It's striped, and beige-ish in colors. It has a remote, which makes it nice. We paid extra for certain things, like a shade that is across the whole awning. That is on the south side. We had to order an additional shade material that we could put on east or west to keep the sun from coming in. We decided to keep it up on the west side where we get the afternoon sun instead of switching it back and forth because that will be a bit of trouble. We don't usually sit out there during the daytime when the sun comes in from the east. I tell people it's expensive when I say how good it is.

We selected Sunsetter because they were way better priced than another brand. I had both people out here and the Sunsetter salesman was wonderful. He helped me pick out the design. That was great. I picked out the stripes and the awning was measured for size, 'cause that's what they do. We've enjoyed the awning this summer. We really made use of it and it's great. It's done well. If it's windy, from previous experience when we had a camper, we know we have to pull the awning in, so we've been on the light side and doing it where they would take more than what we're giving it.

Purchasing an awning was something that I wanted to do. I went online and looked at what was available. I saw SunSetter, so I pursued it. The installers are great guys. You couldn't ask for nicer people. They worked very hard. The awning we got is an electrical retractable with a remote control and it has a wind sensor on it. When they first put it in, there was a problem with the motor. They had to replace it. After that, it was fine. It came out of the factory with a faulty motor, but they had another one to replace it and it was working by the end of the day. If people I know are looking for an awning such as mine, I would definitely recommend SunSetter.

My father had a Sunsetter awning installed years ago and I enjoyed that it held up very well. I didn't want to get a permit and build a full-scale patio, so I decided to go with the awning. It was delivered and everything was in good shape. It's a very high-quality product and relatively easy to install. I did everything myself. It's easily adjustable for the amount that it leans down. They supplied the Allen wrench and I was able to make the adjustments very easily. I like the automatic retractor when it gets windy. It comes in very handy.

I needed shade so I wanted an awning. It's just I'm in an HOA so the choices were very limited as far as color or type. I like the quality of my SunSetter awning. It's good quality so far. It works well. It's very convenient to have it electrically open and shut, and so far, there are no issues with performance.

We don't have any trees in our backyard and our backyard gets full sun, so we had to do something out there. We purchased a SunSetter awning from Shade One Awnings and it's motorized. We hardly used it this year because initially, they sent an 18 ft. awning and they only had 3 brackets for it. They said they wanted more support for it but said it was fine and we could use it. But they were going to come back while we waited over two weeks. And they didn't come back, so we called. Then they came back and put in a total of six brackets on it. They adjusted it and did everything for us. I asked how the drop-down shade that's in there can be worked and they said we didn't have a drop-down shade. But I told them that we ordered one. We then called the owner who pulled up the invoice and confirmed that we did order it. So that had to be ordered and they had to come back again.

The SunSetter salesman was good and pretty honest. Then, when they came out and installed my order, they did a great job. They did what they said they were going to do and they strengthened up the overhang where they were going to hang it. They beefed it up so it's ready if some winds came along. I got the motorized awning that's wind resistant and it would retract if the wind came. It has the 10-year warranty and it was the better one. I'm a Costco person, so I went through Costco when I ordered it. It's expensive but my overall experience was good.

Everything works the way it's supposed to with my SunSetter awning. It keeps the sun off my head and it does exactly what it's advertised to do. I went with a SunSetter awning because of their reputation over the years and when their rep came out, the presentation was fine. I'd already done my research and reached out to them, so I knew what to expect when they got here. I already knew the whole portfolio, the specs, and everything that I was looking for. The only reason I had the person come out is because I needed to know the difference height-wise between a roof mount and an under awning thing mount. Since my son's 6'4, wound up doing a roof mount, so he wouldn't bang his head anywhere.

I got quotes from three different companies, and Gibson was selling the Sunsetter awning. That awning would work best for our porch 'cause we needed two, one next to each other. I got a motorized awning with the sunblock at the outside edge, and I got it with the lights also. The rolls are completely metal-covered and the awning goes out 13 feet. The only problem we've had is they had to come back and reattach it to the roof.

It’s very hot in my backyard. We were looking at gazebos and pergolas. We had the SunSetter Awnings team come in, and they did it. It was quite quick. Overall, it was a good experience.

We didn't have an awning, and our windows face to the west. So, the setting sun was a problem for us. We reached out to SunSetter, and they explained options. We were interested in what we were wanting. We discussed colors, prices and different options. The installation was flawless. They explained how to use the mechanisms like the remote for some of the awnings, and they talked a little bit about procedures. We heard about the warranty before that, too. So, we had everything explained to us. Overall, SunSetter did what they said they were going to do and we were satisfied with the pricing and the services that we received from them. I would recommend them.

I like the look of the product, and that is what I was looking for. We installed it ourselves. I have very able sons and son-in-laws who have built a house. However, we had to bounce around and find possibilities online, and we called them and got somebody who handled all kinds of products and didn't try to sell anything to us. We went knowing what we wanted, so we hunted around until we found somebody we could get the awning from and ended up ordering it directly online, but we had no help in finding vendors in the area. We were led to believe one vendor of another product could help us because we weren't sure how to install it until we picked up more information. That was quite a drive away from where we were even though we're next to a big metropolitan area. That part was frustrating.

I went with SunSetter Awnings because they got a name and the awning is retractable. The only thing I found weird was the guy who sold it to me is the same guy who installed it, and the install was charged separately. I paid almost $800 for an install to this salesman who sold me the actual SunSetter. It was a lot considering I spent almost 5,000 on the awning. He and his son came. I guess this SunSetter is a privately-owned one. They are a franchise and he does the installs and the sales for SunSetter. But the awning works great. It's exactly what I wanted. It does what I expect it to do. I wanted something that could retract and I could see the stars when I'm in my hot tub, and cover me when it's raining and I wanna be in my hot tub. I got what I paid for.

SunSetter Awnings is excellent. Years and years ago, I worked with a well-known company in Delray and I was very satisfied. That was decades ago and when the gentleman came back, it was obvious that he was ready to retire. His estimate was a large amount. I went online and decided to check what were my other options. I came up with SunSetter, and the gentleman who came, a young man, was very professional, gave me a quote, and took measurements. We talked about colors, and he was part of the installation team as well.

We got the awning months ago. It was one of the projects we wanted to tackle and it met our needs. Our installers were fine.

I was forced to get a Sunsetter awning by my homeowner association and while it didn't work properly for the first few weeks we had it, Sunsetter came back out and fixed it all.

We've had awnings in our previous home and we knew the benefit of having one. We have the same sun exposure in this location which we've only been at for 2.5-3 years. We realized that we could benefit by having an awning, and SunSetter was a recommendation of the other residents near us that use them. We talked to them and talked to the other company, and we liked SunSetter’s awnings and their plan better. The presentation and the installation went very well. The sales person was quite knowledgeable, friendly, helpful, and answered all our questions. We got an electric awning and it has a manual. I would recommend SunSetter, and I believe that people would choose them as well. They should certainly talk with them.

SunSetter had really good customer service. They came to our house, and they seemed really knowledgeable and friendly. They were easy to work with and their price was comparable to the other companies. The awning was a striped, beige fabric, retractable, fairly large in size, and has a remote that comes with it. We've used it a handful of times for one summer and it was good. The look and quality of the awning seems really, really nice. I would recommend SunSetter based on their customer service, availability, the speed of installation, and the price.

We had moved to a new house and I had owned a SunSetter awning before in my old house. We got a motorized one for our new house. The first one I owned was a manual. The model that we got now is exactly what I expected

We had a good experience with SunSetter Awnings. The cost was a little high, but we like the awning.

We have a nice deck, which is all fine and well, but when the sun's directly above us, it's hot to sit on there. We used to have a gazebo at our previous home, so having an awning is kind of a replacement to that. I looked at several different companies and it looked like SunSetter Awnings is the expert. Their presentation was good and the installation was fine. Overall, I had nothing but good experience with them. I would recommend it.

SunSetter's presentation was very good, and we wanted to have a little shade in the back porch. We purchased an electric awning with a remote, and it's great. I love it. All in all, my experience with SunSetter Awnings was excellent.

We like our Sunsetter awning. Initially, I bought something that we put up and we had it there about eight years before the canvas wore out. I got somebody to make me another one, and we decided to quit it and start with something new. The guy that sold the Sunsetter awning to us also does the installation separately and everything was fine. He was honest. However, the awning cost over $6,000, which was way more than I anticipated, but I hadn't bought one before.

I purchased an awning because I had a big tree in my backyard that got cut down and I needed the shade. I picked SunSetter because they were cheaper than the other brand, Sunesta. The retractable awning has fine quality.

SunSetter Awnings was great. My house is located in an area with no trees and the sun was melting the siding. I previously had a SunSetter at my previous house and I went with them because of their reputation. They were very quick to get back to me and I was very happy with their service. The installation team was good too. I've had the motorized awning for about 4 months and it works as well as I hoped.

We have a deck on the back of our townhouse that faces west. We like to cook out in the summertime, and it's not practical at 4:00 or 5:00 when it's 80 or 90 degrees back there. So, we investigated getting an awning. I know that SunSetter has the various products available, so we got a hold of them. We enjoyed the salesman that came over and made a presentation before we bought one. Two guys came to install. They pulled up and contacted us. We showed them the deck and where we wanted it to go, and they went to work. It was that simple. When they were done, they handed me the remote and they showed me how to use it. Then they demonstrated opening and closing it. We also wanted to get that additional 5 foot curtain that hangs down. So, that was attached. They demonstrated how that works with the hand crank. Things went well. We're quite pleased with the awning.

We were using umbrellas on our deck, and now that we're older, it's not as easy to get them up and down, so we decided to go with a motorized awning. SunSetter Awnings is local and we saw an advertisement for them, so we thought we'd check them out. Their office people, the salespeople, and the installers were all really good. We had hail damage to our roof and they had to come out, remove the awning and put it back on. They worked right along with us to coincide it with the roofing company.

We spend so much more time outside on the deck because of our awning. Working with the salesman, who comes to you to explain everything, to the professional instillation, there is no reason to wait to order your awning. Instillation took maybe 2 hrs! They picked up, showed me everything I needed to know and they were gone. Wonderful experience. Should have done this SOONER!

Last Spring, we had a Sunsetter awning installed on one of our porches that gets quite a bit of sun throughout the day. It has changed how we spend our summer evenings. We have a small screened-in gazebo that is about 20 steps from the porch that we used to use quite often, but since we have gotten the awning, we seldom make the trip because the porch is so comfortable. We have only had it for a year, so I can't speak for its durability, but I will say that it looks great on our house. I know that the Sunsetter company gets little credit for this, but the local company that sold and installed it was fantastic. No upselling, on time, efficient, polite, and they left the porch cleaner than when they arrived. We are very pleased with our purchase.

I really like my awning! It is very well constructed, stronger than I thought it would be, and works flawlessly! Just watching it extend and retract is impressive every time you see it. I also love the wind sensor that safely retracts the awning when a storm creeps up. The patio lights are great and the remote function is very good. I really have no complaints and think I may put another unit over my garage in spring.

I love the Sunsetter product; however the company selling and installing the product is very poor in the customer service department. The awning was initially installed too low and when properly installed holes in my siding were visible. Repeated requests to fix were ignored. I had to wait over 3 months for my referral check. I was told repeatedly the check was in the mail, which it was not. Only when my daughter threatened to come to their office and pick it up did they finally put it in the mail. I would not recommend this company.

I purchased an Oasis Freestanding Awning in May 2025 delivered on 6/11/2025. At that time the installers set it up very quickly with no direction really as how to open and close the awing.. I later that day called the installer and he helped me over the phone as to how to open and close the unit. The awing is almost impossible for me to close easily. I made several calls to the office and spoke to Jamie (414 810 8833). I was then sent in the mail some type of u-joint that I had no idea what it was for. Again call Jamie... She had the installer come again on Sept 9 to look at the awning... I was then told by the installer that I should attach a drill to the handle that you crank the unit closed with.. Maybe that would help me.. The installer told me someone from SunSetter would be calling me.... I FINALLY JUST GAVE UP!!!!

We had a new deck, but we didn’t take into account how warm it was going to be, so we had to either do something or make it into a three-season room. And we decided that getting an awning was the best option for us at this point.

SunSetter is expensive but it’s good quality for the price. When the installers arrived, there was a problem with the motor, but it was promptly replaced, so everything went fine.

I was building a new patio and I wanted protection from sun and rain part of the years, so I decided to get an awning and it seemed to be the best option.

I'm very happy with SunSetter. The duplex I bought had a SunSetter, but it wasn't automatic and using it would be hard for me because I'm 87 years old. So we changed everything over to automatic and put a new one on. The customer service and installation process was awesome. I'm enjoying the awning every single day. The price was a little bit high for me, but I had some savings and it was something that I did need.

I knew SunSetter was a good awning and I liked the quality of what they produce. My parents actually had one years ago, so I'm familiar with them. I needed an awning because I have a pool and, when my grandchildren are over for lunch, we couldn't sit out back because it was too hot.

I just liked the product that SunSetter was offering. Their customer service was wonderful. They were really efficient doing the installation, and it's a nice product and I enjoy it. Overall, I’m very satisfied.

I had a SunSetter for 20 years and I liked it. It finally disintegrated, so I had to get a new one. A man and a woman came out to talk to me about the awning. They were very nice and they explained everything very well. I liked what they said and I decided to get the another SunSetter awning. Everything they explained happened exactly the way it was supposed to. The timing was perfect and I enjoyed their company. Everything went well. The installers did their job, I paid them, and they left.

We're repeat customers from SunSetter. We have two awnings. One is a simple motorized awning and the other one is a Platinum Series, where it's similar to the first one, but it also includes a drop-down awning in the front. The price was fair for the products. We were replacing the motorized awning from them. I just ordered it directly from them and installed it myself. It was very easy to do. SunSetter is a very good product. I recommended a neighbor and he ordered one himself when he saw the drop-down and how it worked.

We had a SunSetter awning for 30 years. When we wanted to replace it, we went with SunSetter again because it was a good product. The customer service was excellent and the installer was great. I like the quality of the replacement awning and the fact that it's made in the USA. It just lasts a long time and it's durable. We've been pleased with it for as long as we've owned the awnings.

I've had a SunSetter before and they are areat quality. They not only are functional, but they beautify the area as well. Recently, I purchased the biggest awning they had. We had the automated open and close and the lights. Everything's been performing perfect. Whenever we want to sit outside, we put it up. We also use it sometimes to give shade around the windows so it cools the house as well.

I purchased the motorized awning from SunSetter. I had a team come out to install it. They were pretty friendly and professional. The awning is working well. The price was a little more than what I wanted to put out, but we got it mostly for my mom because she sits on the porch a lot. I had no problems. The product's been great and very convenient. I would recommend them.

I had a SunSetter awning for years in my previous home. The awning is excellent. I did have a problem shortly after the installation, but it was nothing. They came out and they fixed it up. But the awning itself is quality. We don't use it too often, but on those hot, sunny days, it's a lifesaver.

We love our SunSetter awning. We went with SunSetter, because it is well-known and trusted. I certainly knew that name. And we were thinking of purchasing it, and looked into it. And whenever we looked for an awning, SunSetter always came up.

We had the SunSetter awning installed at our lake house where we host lots of visitors, family, friends, and lots of gatherings on our deck that overlooks the lake. But we had to cut down a bunch of trees and that made our deck so hot we couldn’t sit out there, so we needed an awning. The installer was amazing, and he did a terrific job. Having the SunSetter there has been one of the best things.

The salesperson from SunSetter was the same guy that did the installation along with his crew and he was really nice, knew the product, and very professional. They had to do a little bit of modification, but they knew what they were doing, and they were great. I also had a problem with the remote, where it kept closing on its own and everything was getting wet. I was back and forth with customer service, but they rectified it quickly, and it was resolved.

My wife lives and breathes on our back deck during the warm months. It’s her haven. We have a composite deck that gets hotter than Hades if we don’t have something to cool it down, so we use the SunSetter to keep half of the deck cool and give her relief from the sun. At the same time, if it gets too windy, it retreats on its own. I’m glad we got SunSetter. It’s worked every single time, and it’s done its job. No complaints.

This was my second SunSetter awning. I had the other awning for many years. They have good customer service. The installer was knowledgeable and polite.

The quality of the SunSetter awnings is 10 out of 10. My husband and my son-in-law installed it because it was a Christmas gift for our daughter and her husband.

I had EasyShades installed back in April, and it was fine. We haven’t had any issues with it.

The representative came to my home and made a presentation. The awning I purchased was the widest one, with a manual crank and it is motorized. We didn’t want to build a roof structure over our deck, so SunSetter Awning is a great option. Their team was very efficient and did the job well. Everything was great.

about 13 feet long and stretches out to 10 feet distance. We use it to shade the deck and a part of the sliding door in the summertime when it’s really hot.

The SunSetter awning was delivered first, but I didn’t connect with the installers until later on, so it wasn’t installed until very close to the end of the season. Because of that, I haven’t used it very much yet. However, it functions well in terms of opening and closing. The technicians were great and did a good job with installation.

We love our awning installed by SunSetter. Since we don’t have any roof over at the back of our house. We like how the awning saves us.

We decided to go with Sunsetter mainly because of a friend of ours who had one. We actually didn't price around too much before we called SunSetter. I might have if I realized a local company did them, but I didn't.

Our previous awning wore out. So we decided to purchase a new awning from Sunsetter again because that’s who we had before and we like it. We also like the fabric itself and the colors that they offer. The awning we chose was motorized.

We were looking for the retractable awnings at Costco and selected SunSetter. We chose the standard one that comes with the wind protector and remote. We open it during the daytime and it’s useful and good, but the pricing is very expensive. Everyone likes it but the price is very high for them.

I had a freestanding for over 20 years so I decided it’s time for us to get a motorized one. The installation was very good. When I thought I had a problem, I called and they came right over. At one point, the installer said that they might have a backup because it comes from San Antonio. But it got in on time and they were efficient putting it in. They were very friendly and they cleaned up after themselves.

The awning is great. However, the cover would never work. The installer just took it off, and he said he'd come back and put it on for us in the winter because it would never lay down. Supposedly they are going to put the cover on. Hopefully, they follow through with it. Other than that, everything was good.

We purchased a house where the back of the house got a lot of sun, so we were in need of getting some shade from a sliding glass door area. After I did a little research, I wanted to work with SunSetter Awnings. The installation process was very effective for my manual crank-in and crank-out awning. I use a battery-powered cordless drill to wind and unwind it very well. It's a whole lot less expensive, but it works fine.

I just moved to a new house and the patio needed cover. I usually had a private company do it, but I decided to try SunSetter at that time. I like the gentlemen who came to install it. They were there when I needed them and they appeared when we had an appointment. So, everything was good. I also like the quality, it's a good product.

I've been very pleased with SunSetter. They were the way to go when I was looking for something to shade me and close when the wind comes. They had a booklet and I could choose what I wanted and have the board approve it, I had to have a color that was similar to my outside siding, so I chose a striped tan awning. The install was perfect. They just came and got it done in an hour and a half. Its quality is 100%. I tell my neighbors about the awning all the time and I know a couple of them have already ordered them.

The guy who came for the presentation of SunSetter Awnings was very thorough. He brought his material with him as far as the booklets so that I could pick which awning I wanted, the fabric, the type. It was seamless and pleasant. I got the automatic one and the installation was quick and easy.

When we purchased our town home, there was already an awning attached but it was wearing out and getting old. I was gonna replace it last year and never got around to it. And then we were at Costco and SunSetter had a 20% discount, so I got the premium awning with the remote and the sunshade that rolls down. I love it. It's been great. The squeaky noise when I was rolling down the screen in the beginning finally went away, but when it rains, the water just pools up on top of it. I didn't even have it out that far, just a little bit to cover my patio and keep it from getting wet. It was sagging in the middle and I had to take a handle of a broom and just pour it off of it. I called the project manager and left her a voicemail but she never did get back to me. Overall, my experience has been wonderful. I'm also the HOA president and I would like to get one out at our pool area.

I've heard SunSetter was the best and I have family that have bought SunSetter in the past. They were the perfect choice. I got an automatic awning and it has a wind guard. It’s very nice and I love it. It works when it's supposed to work and comes in when it's supposed to come in. Our house has a very sunny exposure in the summertime, and it just heats up the whole house. The awning just takes it down about five degrees and we use it every day.

The experience with SunSetter was the first time we purchased an awning. We didn't really know what to expect. Unfortunately, the salesperson who came just didn't really know a lot. We ended up just trusting their judgment, which didn't work out for the best experience. But we did pick an awning and took a few months before it got installed and we had it. We're still missing one piece right now, but it worked out okay.

SunSetter had good reviews on the internet and got back to me promptly. We decided to go with an awning because we weren't sure whether we wanted it enclosed or left open. But the sun was quite hot, so this afforded us the in-between where you can have both.

I love the SunSetter product. I never had an issue with it. SunSetter did the installation and it was a good experience.

We wanted a SunSetter awning for years, but put off buying one until now. It's so good and beautiful. Everybody loves it. We use it all the time. The installation was easy. There were no problems and it was faster than I thought. I would recommend anybody to go for SunSetter. The only downside was the price. We just weren't used to spending that much money. It was expensive, but it's been worth every penny.

SunSetter has a pretty good name as far as awnings. We searched the internet and we wanted a good quality one since we only wanted to buy it once. It's fairly expensive, but we're very happy with the quality we got with the awning. The customer service was delightful.

I always wanted a SunSetter and I was able to do it this time. The presentation of their products went fine and they were in and out during the installation process. The only thing is they're coming out to replace the canopy because it ripped on the seam.

We went with SunSetter for an awning replacement just because they were there at Costco. The installation went pretty smoothly. They set up the time and came in and they did it within an hour. I've only used twice so far and it's been good. The experience was good. All of that has been excellent.

The installation of my SunSetter went well. The guy gave me his contact information so if I have any problems, I could call him. And he's been very professional and very helpful. When I called him to come back over and adjust something, he came over promptly and took care of it. His assistant, the one I met in the store was very helpful too. I didn't expect my SunSetter awning to be that pricey, but the quality so far has been good.

We have always wanted to get an awning. SunSetter had a sale at Costco, so we decided to get it. They were offering a good incentive and we inherited a little money. I knew what I wanted and I saw it. The marketing team only had to help me with which one to get.

I was looking for a way to use my outdoor deck more in the spring and fall. I looked at permanent structures and they were cost-prohibitive. I thought about getting an awning instead, so I researched. I googled different awning providers, and SunSetter came up as one of the most frequently used with the most options and competitive pricing.

The SunSetter presentation was fine. He was very polite, nice, and informative enough that I bought it. The install was nothing. They came, they did it and they left. I didn't have to do anything. It's an automatic and they showed me how to use it. The price was a lot more than I thought it would be, but I thought it would be worth it. So far, I like it. I haven't had any problems.

Purchasing the SunSetter awning was wonderful. Very nice and quick. After the purchase, they came and installed it and it was perfect. The crew was wonderful. They were quick, polite, and very nice.

I wanted to cover a section of my deck, so I put a SunSetter awning there. The features are really nice, and it goes out quite a ways too, and I like it. The mechanism that holds it up is very strong, and it feels safe because they put big brackets on it to hold it up. I don’t use it out there when there’s heavy wind and rain because I don’t think it would be able to hold the pressure, and water is heavy. And I got no reason to go out in the rain anyway. But if it’s just drizzling, it’d probably be good to do that. I’ve already told my next door neighbor about SunSetter and I show it to the people that come into my yard and brag about it.

Thanks to SunSetter Awnings, we can enjoy breakfast out there with that morning sun. The sales rep was absolutely great, and the quality of the awning is very good. It’s sturdy, works great, and it serves the purpose of blocking out sun during those hot summer mornings.

We couldn’t spend a lot of time on our deck because it was so sunny and hot. SunSetter was a well-known name to use, so that’s why we picked their awning. Two young men came and did a very nice job installing it. Now it's shady on the deck. It functions well, and we haven't had any issues with it. Now we can sit outside more and use our deck with our family. We’ve been enjoying using it with them, whether it’s sitting outside, reading, or having some snacks or a drink in the evening, playing with our grandchildren and playing games on the picnic table.

I wasn't aware that we were getting the awning and I wasn't in the home when it was done since it was a surprise for me. Since getting the awning from SunSetter, it’s made a big difference in our deck because it used to get full sun from 10:00 in the morning until sundown. Seeing it was a nice surprise.

SunSetter is a known brand. And when I bought my house here, there was an old SunSetter on the back. Apparently, I bought the house with a manual crank model, and it was stuck open and jury-rigged all kinds of ways. And when the wind would blow hard, it would just beat my house to death.

SunSetter is everywhere, and I just wanted a SunSetter. Everything was good with them.

We needed something that protected the west side of our house, where our patio was, to keep a bit of the heat off. After a lot of work, we decided to buy SunSetter because of the quality, even though it was considerably more expensive than some alternatives. We chose a 16-foot awning. It goes out to 112 with a speckled gray color. There is not a SunSetter installation company in our area, so I had to have local contractor do it. Once he figured things out, he installed it quickly. Functionality is great. It deflects the beating sun, which is what we try to keep away from. I would recommend it.

We had Sunsetter awning installed at my mom’s house but it was old. So after she passed away, I became the owner of the house and I decided to replace it because it started ripping. It was the same awning as previous. Same color, size and it was remote controlled.

I bought a house that has an awning and after a couple of years, the aluminum arm on the awning broke and we can’t weld aluminum so we needed to replace the awning. I got in touch with a business located in Mooresville and they do a lot with SunSetter Awnings.

We moved into a new condo complex, where SunSetter was the only approved awning. It had to be a specific pattern, which was what we chose, the river rock. We ended up getting the installation and purchase through Costco, and they gave us a shopper's credit.

Entire process from consultation through installation was very professionally handled. A few suggestions for better shade coverage were presented that had not occurred to us. Personnel were friendly, knowledgeable, on time and easy to work with. Love our new retractable awning over our back patio! I would highly recommend this company to anyone looking for a quality solution for additional shade on their patio.

The guy from SunSetter was a nice young man came out and did a presentation. I wasn’t thrilled as I had a problem with high-pressure sales tactics. He was that came was very polite but he would not leave my table, and I was ready for him to leave. It was not my intention to purchase anything that day. I was going to get several other quotes but I ended up with SunSetter Awning. A local company did the installation and I got bad advice on where to hang it. During the day, sometimes it blocks the sun.

Everything was fine with SunSetter. Somehow I got connected to someone that used them in my development. The service was excellent. They had to come out one time, but they solved the problem.

SunSetter has been excellent. I chose a 16-foot awning and it goes out eight feet. We paid for the one with an automatic where you can open and close it with an opener. We also paid for the sensor so if the wind gets up 15 miles an hour, the awning senses the wind and it goes back in. The installer was a super good guy. I knew him and he was in and out in about three hours. He did a good job.

I saw SunSetter ads on TV and liked some of the features, so I purchased it. My son-in-law installed the awning, and it went better than I thought it would.

The SunSetter awning has done exactly what we wanted it to do, and it has held up well. The installation was done by a local contractor, they did a nice install and explained everything. I was very happy with it. I do have one issue. We haven’t used the awning in high wind, but the little drop-down shade at the end of it slides down. I wrote to SunSetter about it and they sent me a little repair kit to fix it. Everything has worked out well other than that.

We are super happy with our new deck shade from SunSetter. We love the wind sensor option as we are in a mountainous canyon with ever changing winds. The shade has made our deck much more useable in the heat of the day, as well as helping to keep our home noticeably cooler in the summer.

1. Overall, very pleased (5) with the product. 2. Assembly was not as seamless as I would have liked. Bolt holes were tight, Bolts were hard to insert and fasten. Instructions not great. I had to watch on YouTube. 3. Strongly suggest adding optional side end curtains for late afternoon use.

I ordered my SunSetter back in March of this year. It installed late April to May time frame. However, I have still yet to receive my cover for it and this is now October. I've reached out to the company who sold me the unit and the representative only not to receive any replies as of 10/08/2025. At this point, I'm really disgusted!

Overall, I am very pleased with the awning and would definitely purchase it again. It was a rough start because there are various ways to attach it to the house and they automatically sent option 1 instead of discussing it prior to purchase. Once we finally had all the correct parts the process was very smooth. It does a great job of keeping out the heat during the summer. The remote control was a great decision. I also purchased the wind sensor and highly recommend it also. My deck is very elevated and catches a lot of wind.

We bought a Sun Setter awning for our back patio, had it installed 11/23. I live in Chicago, so did not use the awning during the winter. Used it without issue the following spring. The motor went out at the end of the season, we called for service the following spring. We did not purchase the extended warranty. The service man came out and told us the company had a bad batch of motors in 2023, and he has been busy replacing them. While on the phone with customer service to address the motor issue as they were charging 250.00 for the service call and 500.00 for the motor, the motor being replaced was spring loaded and flew off its mounting onto our new customer pool cover, putting a hole in the cover.

Sunsetter has been around a long time and they have a good reputation. I got one of those little packets in the mail and I made a purchase. The installation process was seamless and carefree, and the product is of excellent quality. People get what they pay for.

When the SunSetter team came out to do the presentation, it was awesome. The rep was very professional and knowledgeable of his product. The only problem was when they ordered it and put it together, they put the motor on the wrong side of where my outlet was. They just had to run a longer cord. So far, the awning is good. I like the remote and it also has the wind sensor on there. All in all, the price was a little high, but still fair.

I had someone from Costco come out and install my SunSetter awning. It was also there where I first heard about them. The installation was very good and overall, I would recommend SunSetter to friends and family members.

The installation of our SunSetter was great. However, eight weeks in to my SunSetter, it began to come off the wall on one side. It was dragging down. There was a need to come back and add extra supports on that particular side. And they came out and fixed it.

I live on a lake and have afternoon sun all day because I'm in Michigan. I get the hot sun on my desk and umbrellas just got too old. I decided to get a SunSetter awning and it was expensive. I would have rather paid half. But I love it. They installed it for me and they did a nice job. They were out of Indiana and they were very professional, friendly, and respectful. I haven't had my awning that long, but I haven't had any problem and I hope it stays that way. This will be my first winter with it and I'm not going to have it open, just to make sure that everything goes good for the spring.

I'm putting up the house for rent, and I need an additional living space outside the house, where it didn't have a roof. A SunSetter awning was a quick way of providing something. It was costly but the workmanship is good and I'm happy with it.

I've used some of the SunSetter products before and they're a good name brand. This time aroung, I needed an awning on my deck and I got an XL awning from them. The installation went perfectly. The awning is pretty wide. It goes out to 11 feet. It's on a motor. It also has a wind sensor on it. They're very expensive, but I would recommend them.

Sunsetter's price is high, but people get what they pay for. Their contractor was first class and the product is very high quality. Everything was fine. I also bought a Sunsetter product over 15 years ago. Now, my daughter has the house and it's still there.

I bought a Sunsetter awning from Costco 25 years ago and I've since bought a couple more. It's been an excellent experience from the get-go. I did the installation myself and this last one that I put in, I had some trouble getting things to go in. I had to use a hammer. It seemed like the tolerances were a little too tight, but it was more about the enclosure cover 'cause I bought one of those aluminum ones, not the cloth. It could be how I installed the awning too. It would help with a little slack here and there, but that's not even a big concern. Other than that, the awning is an excellent product and I really like it.

I'm a repeat customer. Over the years, I’ve bought a couple of awnings and replacement awnings from SunSetter, and other than brand familiarity, another reason why I used them again was I had a good experience the first time. They're reliable. I get my product shipped quickly and I don't have any surprises with pricing. Everything is straightforward. The quality of the awning I bought seems good as well. I don't have any qualms with what I purchased in terms of what I paid and what I got, so I'm satisfied. In terms of the website though, there were a few things that weren't terribly easy to find out when I navigated it, like the help install videos.

When we had new siding put on our townhouse, we had a permanent awning and we didn't want the poles any longer. So, we purchased an EasyShade from SunSetter. They came highly recommended and I didn’t need another estimate. When their reps came out, we had a positive experience with them. Then during the installation, it was pouring rain but the installers did it anyway. They were under a tent while they did it and they were very efficient. They were done in a few hours and they did a great job.

We got a Sunsetter about 21 years ago and we loved it. When it was time to replace it, I called The Blind Guy, a company here, and told them I wanted another Sunsetter. They came out and measured, then we looked at the colors and upgraded stuff. When they came out and installed the product, they walked through everything with us. I'm very happy and excited with it.

The only thing I'm not happy about with SunSetter is that the Awning Solutions people that put it up do not have a maintenance agreement. They installed it. They put everything in. They showed me how it works. Then when I went to them in order to get it winterized, they just told me I'm on my own. So, once they sell the product, you're left. It's like buying a new car and there's not a dealership that will change your oil.

When the installers put the awning in, they didn't put any batteries in it. I had to call them out to look at it 'cause it wasn't working properly. When their service person came out, he said, “There are no batteries in it, that's why it's not working." But I like our SunSetter awning.

Several other people that we know had a SunSetter awning and when we decided to get one, we got the EasyShades. The process was great. The two guys who came out for the installation knew what they were doing. My parents love the new awning and they were happy with the price.

I learned about SunSetter from their commercials on TV and online. Their salesperson was excellent, so I decided to purchase from them. Their installation team was also very good.

SunSetter's salesperson was very personable and helpful in selecting what route we would want to take. The installation was unbelievable, too. We went from having a comparatively small nine-foot-wide awning in the front, to getting a 20-foot awning in the back. I can't believe that they did a job like that, because they were putting up two awnings so fast and so well. I have everything good and nothing bad to say about SunSetter. We were given a very good price and we've been very happy with our awning.

The SunSetter installers who came out were great and friendly. They showed me everything it needed. If I had any more questions, they gave me a phone number I could call. It was a great experience. The awning is a very nice product and it’s well made. I really like the automatic feature that you can push the button and it opens up. Then, if the wind starts to get a little bit rambunctious, it folds itself back up. That's pretty nice. I don't have to worry about it getting torn off my roof.

I ordered an easy shade on 8/14/2025. The email confirmation I received for the order stated "Delivery and Order Tracking. Your order will be delivered to you within the next 2 weeks. You will receive a shipment notification email from us when your order ships that will include tracking information." It's been 5 weeks now and I keep checking on the order status which still shows "In Production". I called customer service and they told me it's still "In Production". No help on when it may be shipped, etc. I am losing patience.

Terrible company. Absolutely non-responsive. Initially sent wrong awning as to size and color. Left it on my deck in its shipping container for six weeks. Stenciling on my deck as a result required Painting. Have not received reimbursement from either SunSetter or the installer more shades for less. Customer service was not helpful at all and cannot provide any useful information. The white glove delivery I was to receive is essentially nonexistent. I am very satisfied by the installer Junior Hammock from more shades or less. He has been a blessing and very helpful. If this company, SunSetter awnings has an executive committee then they are doing a very poor job.

I originally worked with Tyler **. He was on maternity leave when they came and installed it. My only problem is that sometime it come down part way and then goes back up right away. I felt like I didn't get good instructions on how to operate it. Would be glad to have someone come and review with me how to operate it correctly. Thank you.

The SunSetter salespeople were wonderful to work with. There were two of them because one was training. The trainee saved us $800, because he recommended that we use another kind of cover on the awning. He was very knowledgeable. That was great. The installation team that came out was excellent. They're very concerned about cleanliness, so they wore shoe covers on their shoes, and they cleaned everything up when they were done. The installation went fine. They were really good, and it was a good experience all the way around.

We had SunSetter Awnings before, and we just changed the size of the patio, so we had to get a bigger one. It took some time to get there ‘cause it was a wide length, and they custom-made it, but the quality is good so everything’s cool. We just leave it down all the time for privacy, keep the neighbors from looking in.

When we built our new house, we needed some blinds on our surrounding deck. We knew someone else who had bought SunSetter through Costco in Canada so we phoned them up, ordered a whole bunch and they sent them up here. I installed it myself and I’m glad.

We had an outstanding experience from start to finish. We purchased remote exterior shades for our sliding glass windows. We use it when we’re in that room with the remote and when somebody’s occupying that room. The quality has been very fine and we’re very pleased with it. Two of our friends from Church also had SunSetter Awning so that’s why we ended up with them. I would also tell people to give it consideration.

I saw SunSetter online and it looked like it would be a good match for what we needed. The representatives were friendly and gave good information when I called originally. The quality of the EasyShades was good. It went up fairly easy and it looks durable.

I came across a Costco flyer for products they were selling. I thought Costco was selling it at a discount with installation included. It seemed like a generous discount and it was something we’d always wanted for our backyard. So we decided to move forward.

I decided to purchase a SunSetter awning after seeing an advertisement through Costco. The awning I selected is approximately 14 feet x 12 feet and includes a wind sensor. It hasn't been installed yet, so I can’t speak to how it performs.

We wanted to get a real good awning and picked SunSetter for being the leader of awnings. We purchased a 20 x 10 motorized that fits perfectly on our deck. The install took less than an hour and it functions excellently. We love it.

The SunSetter awning has exceeded our expectations. We saw SunSetter at Costco, they sent somebody out to do a presentation and we liked it, and they had a professional installer do it. Customer service was excellent, the price was reasonable, and we were very happy with our dealings with the company.

We enjoy the awning. The price was right in the ballpark with most other brands. It might have been a little higher, but I thought the quality was there. I know a few people that have SunSetter and they were happy with them. I was already sold on them. The installation was quick. It was faster than I expected. I would recommend.

We installed the SunSetter awning ourselves. The only thing that bothered me was we had to order and pay for extra parts to make it work because it was 14 feet and it didn't come with enough brackets. I feel like it could have come with more brackets in the beginning. Other than that, it was really easy and the quality is great. I would recommend it.

I made my decision to go with SunSetter after I called the representative. They came by and showed me what they had and they seemed knowldgeable. It's an awesome awning. It works perfectly, does exactly what I want it to do, and I'm very happy with it.

I would recommend SunSetter Awnings. They've got a quality product. Originally, I purchased through Costco and then I recently purchased directly from them. I got shades that come down over my windows. They're solar solar-powered shades, and there's no setup for it. I'm really pleased with their product and the customer service.

I found the SunSetter product being sold at Costco, so I bought it. I was impressed by the ease of use. I love it so far.

Everybody was very nice and good during the installation. Clear explanations and things. The SunSetter awning is on my pool patio and it really provides a lot of shade. I can definitely feel it's cooler underneath there than it is on the rest of the patio.

The guy from SunSetter was very nice. He showed us the different things SunSetter had. I told him what I was looking for, and so then he directed me and said, "Okay, then this is what you need." He measured and it went fine.

I’ve always wanted an awning. I already have one on my camper, and I decided to get another because the sun beats down on that one spot. I didn’t get a big one, just something small to block the sun when it comes out.

Horrible customer service!! Will not install the wind sensor we paid for back in May, 2025. This is August! Company will NOT call us back, nor the installer, yet we understand he has our sensor. Wish we had never let the salesman in our home!! It appears we have lost $400 for a sensor. They've ghosted our calls. Keep going... they'll honor their commitments!!!!

I've heard so much about SunSetter and I like it so far. I like the color and the fabric is good. This is my first summer using it and I love it.

SunSetter seemed to be the best reputable brand out there. We needed an awning because we wanted to use our outside deck more often. It just seemed to be the most cost-effective for our needs. It’s good. I would tell others that it's just a great product.

I installed myself, they work great! They do a good job of making shade and the instructions were fairly easy to follow. I really have no complaints. It is windy where we are and they do billow when down. I do wish they extended more than the 8 foot limit, but they do what is basically needed, block out deck from being in direct sun.

From the initial contact with SunSetter Awnings through installation, I was impressed with their professionalism, customer service, communication, and friendliness. The many color options made it easy to find complementary blinds for my house. The blinds are quiet when they raise and lower. The handheld controls are easy to use. They sell a quality product. I highly recommend SunSetter Awnings.

I went with SunSetter because I needed a 9-ft wide, hand-cranked, and less expensive option than some of the specialized ones. I bought it through Home Depot, and then I had somebody else do the installation for me. But there were parts missing. One of the arms was missing. And two straps that held the screen from moving were missing. I called into SunSetter to try to get those pieces sent to me, and they wouldn’t send them. They said that they can’t just send us parts. And so, I had to reorder a whole new shade from Home Depot, some $600 or whatever the price was, which was ridiculous. And I took out those pieces, and then I returned the shade to Home Depot, saying there were missing parts. Because I already had the screen up and I wasn’t gonna take it down. So, I thought that was terrible on SunSetter’s part not to send out pieces.

We have an area on our patio that was really hot and the southern sun was coming in our window. We couldn't really use our patio because it would get really hot. It would also rain on our patio even though we had a high elevated structure. It was more decorative than it was functional.

The quality of the installation team was very bad because the awning collapsed in June, considering that it was installed by end of May. The SunSetter product is not bad, but the installation is absolutely poor. They came back and fixed it. I do not want to use the installation team again.

I have had SunSetter for years, where I have put in a number of their remote-operated shades, and I have always been happy with it. The automatic withdrawal for high wind is my favorite feature. I have done all the installations, and they have always been very simple and straightforward. Overall, everything has been positive. It is a great product.

I want SunSetter, a friend told me about it. I looked online and I found the name SunSetter and I called the number. The installation process was good, they did a great job.

We needed something for the front door because when the sun shines on it, it makes the handle and the inside of the house really hot. We saw the ad for SunSetter, and then we had Overhead Door, a supplier, do it. They were great. Everything went right the first time. The quality has been great so far, and it’s working good. So, we’re satisfied.

I bought a SunSetter for my primary residence five years ago from Costco. Couldn’t beat the sale at the time. We really enjoyed the awning there. And then for our beach place, it was really not much to think about.

We had had one before and we wanted to get another one for another home. We went with SunSetter because of the previous pick plus current recommendations. It’s a great retractable awning, the fabric is great and it's even got the lights.

I really like SunSetter's guarantee for fading and stuff like that. We ended up getting the extra large retractable one to cover our patio, and it has that extra piece that rolls up and comes down to block the nasty Virginia sun. They’re not cheap, but they’re worth every penny.

I’ve known about SunSetter for a while, and since my brother had the same shade, I decided to order one for my house. I had someone come out from a company that distributes them to measure and install it, and that install went very well. The awning is a shade to block the sun, and I am satisfied with the one we got.