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SimpliSafe vs. Xfinity

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by Jessica Render ConsumerAffairs Research Team

How are SimpliSafe and Xfinity different?

Xfinity and SimpliSafe provide customizable options for home security systems. Both have preselected equipment packages to choose from — SimpliSafe offers five packages and Xfinity offers three, but both make it easy to purchase additional equipment.

Installation and cost

simplisafe logoxfinity logo
Installation typeDIYProfessional
Installation feeFree$100
Upfront costBuild-your-own systems start at $129 with interactive monitoringEquipment cost of $360 to $600+; financing available
Trial period60-day return window30-day money-back guarantee
Contract termsNo-contract options availableTwo years
simplisafe logoDIYFreeBuild-your-own systems start at $129 with interactive monitoring60-day return windowNo-contract options available
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years

Monitoring plans and pricing

simplisafe logoxfinity logo
Monitoring price range$15 to $25/month$30+
Monitoring optionsProfessional or self-monitoredProfessional and self-monitored
Self-monitoringFreeSelf protection feature available (live recorded video) for $10/month
Upgraded self-monitoringNot offered
24/7 professional monitoring$15/month$30+
Upgraded professional monitoring$25/month$40+
simplisafe logo$15 to $25/monthProfessional or self-monitoredFreeNot offered$15/month$25/month
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+

Security equipment

simplisafe logoxfinity logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot specified
Panic buttonVia touch-screen control panel
Yard sign
simplisafe logoWirelessIndoor and outdoor cameras
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel

Smart-home features

simplisafe logoxfinity logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlCompatible with Chamberlain LiftMaster
Temperature sensor
Water sensor
Smoke detector
CO2 detector
simplisafe logo
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster

Technology

simplisafe logoxfinity logo
Mobile app
Mobile app monitoring
iOS rating4.84.4
Android rating4.34.5
Notification/alert optionsPush, text and emailText, email, push and TV
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other integrationsApple Watch, August LocksNot specified
simplisafe logo4.84.3Push, text and emailApple Watch, August Locks
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified

Reputation on ConsumerAffairs

simplisafe logoxfinity logo
Overall star rating2.881.61
Verified customer reviewsSimpliSafe reviewsXfinity reviews
simplisafe logo2.88SimpliSafe reviews
xfinity logo1.61Xfinity Home reviews

All information accurate as of publishing date.

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    SimpliSafe highlights

    SimpliSafe is known for easily integrating with home automation equipment and smart devices, including Alexa and Google Home. It also provides five equipment package options to meet a variety of budget needs.

    Much of SimpliSafe’s equipment can be self-installed, but you can choose to have it professionally installed for $79 if you prefer. As of the time of publication, you receive a 25% discount on equipment if you opt in to 24/7 interactive monitoring.

    SimpliSafe plans

    • The Foundation ($229): The Foundation includes a base station, one entry sensor, a keypad and one motion sensor.
    • The Essentials ($259): The Essentials is SimpliSafe’s most popular package. It includes the base station, one motion sensor, three entry sensors and a keypad.
    • The Hearth ($374): The Hearth includes one base station, a keypad, one motion sensor, a siren, a key fob, three entry sensors and a smoke detector.
    • The Knox ($449): The Knox includes a base station, six entry sensors, two motion sensors, a keypad, a key fob, a siren and a smoke detector.
    • The Haven ($489): The Haven has the most equipment of SimpliSafe’s packages — it includes the base station, a key fob, a siren, a panic button, four entry sensors, a keypad, a smoke detector, two motion sensors, a temperature sensor and a water sensor.
    • Build Your Own System ($184+): The Build Your Own System starts with a keypad and base station. More equipment can be added for an extra cost.

    What SimpliSafe customers say

    Many SimpliSafe customers mention the ease of setup and installation in reviews left on ConsumerAffairs. Users enjoy monitoring their system remotely through the app and mention positive experiences with the SimpliSafe customer service team. Some customers did experience issues, with a few mentioning equipment not functioning properly and needing to be fixed.

    I’ve had them for many years. The system is easy to install yourself, the people are wonderful, very helpful and they work with you to figure out any problems you may have. Customer service is alive and well with Simpli Safe!

    Terry of Philadelphia, PA

    Xfinity highlights

    Xfinity provides home security systems with two monitoring options. You don’t need to sign a contract for monitoring, and you can self-monitor through the phone app. There are three equipment packages to choose from, and you can easily add on equipment. Xfinity partners with several companies to provide smart-home integration.

    Xfinity plans

    • Base Home System: The Base Home System includes a touch-screen controller, three door/window sensors, one pet-friendly motion sensor and a battery/cellular system backup. Pricing is $15 a month for 24 months or an upfront payment of $360.
    • Complete Home System: The Complete Home System is $20 a month for 24 months or $480 upfront. This system includes the touch-screen controller, five door/window sensors, a wireless keypad, a pet-friendly motion sensor, one HD indoor/outdoor camera and a battery/cellular system backup.
    • Ultimate Home System: The Xfinity Ultimate Home System has the most equipment included for $25 a month for 24 months or an upfront cost of $600. This package includes the touch-screen controller, 10 door/window sensors, a pet-friendly motion sensor, two HD indoor/outdoor cameras and a battery/cellular backup.

    What Xfinity customers say

    Xfinity Home has mixed feedback on ConsumerAffairs. Customers who enjoy the system like the HD cameras, mobile app and quality and price of the service. Customers who left negative feedback recount difficulty getting issues resolved via customer service.

    I am pleased with the way my home is monitored and I haven't had any issues with false alarms like many people experience. [The] system is fully operational. I experienced NO glitches or service interruptions so far, and I couldn't be happier."

    Karen of Philadelphia, PA

    Bottom Line: SimpliSafe or Xfinity?

    SimpliSafe and Xfinity are both great options for customers who are looking for equipment packages with the option to add on devices. Both provide multiple options for different budget types and have equipment that can be installed by the customer or by a professional for an additional fee.

    • SimpliSafe is best for customers who want more equipment package options with the ability to add more equipment.
    • Xfinity is best for customers who need the home security system to integrate with other smart devices.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.