Shark Vacuums Reviews

We purchased a new Shark recently and the customer service to replace/exchange the unit was dismissive and very disappointing, truly my experience is unacceptable. I have owned Shark vacuums for years and have loved them. We recently moved and I ordered the Shark Apex DuoClean PLA with Zero-M from the TV info commercial. We received the vacuum before we received our furniture from the moving company. The first time I used the vacuum it was so heavy I could hardly move it. I thought it may be the exhaustion from the move, packing and unpacking for weeks, etc. After trying it now on 5 different occasions, I reached out to Shark to discuss the possibility of an exchange as I spent $491 on the package purchase! I was informed I would have had to call within the first 90 days to return it and now we are at 5 months, even though I explained I have only used it 5 times now.

Very disappointed with my Shark Rotator Lift Away. I have to cut the hair out of the roller regularly or the vacuum will not work. I have shoulder length hair which should not be an issue for a vacuum. I had my Dyson Animal for 10 years and it survived two labs that shed every day, teenager with long hair, me with shoulder length hair, my husband and boys with short hair. After our labs passed decided to try the Shark and am disappointed with the roller. I called Shark and was told to use my tweezers to dig out the hair - gross. I have owned this vacuum for less than 6 months and have had to clean hair out often. I have never had to do this with my Dyson or the Hoover I owned before that. I think Shark needs to improve this on their vacuums.

I've wanted a Shark for a long time but since I only have Social Security I didn't think I could ever get one. Then about a year ago, Macy's had them on sale. Mastercard and I bought a red Navigator. I have a very small house and no pets. The Shark worked fine at first. Then it just quit. I emptied the canister, though it wasn't full, and let it rest. As per instructions. It started but instead of cleaning, it DEPOSITED dirt. I got so frustrated I thumped it on the floor and a big pile of dirt fell out. From where?? Obviously, I can't just go buy another vacuum. I'm so very disappointed.

I had previously purchased a Shark vacuum and was very impressed and satisfied with both the performance and support for the unit. Because of this I purchased a second Shark vacuum. When the main hose split open on the new unit (Model #UV560 31, purchased on 3/6/16) I contacted customer service (9/6/19) and anticipated the same high level of support. Instead I was shocked and highly frustrated to hear that the 5 yr warranty “only covered the motor and nothing else”. I have read the warranty and this CLEARLY is not how the warranty is written.

I like my Shark handheld vac but I'm very disappointed in Shark. When product is older and not the newest model you can no longer get replacement parts for their vacuums. So I'm forced to purchase a new vac or use an old filter. Will never buy a Shark again. They force people to buy new instead of continue to use a good vac because I cant replace the filter. CRAP COMPANY THAT RIPS OFF CONSUMERS.

I have had 4 top of the line Shark vacs so far. Every single one develops the same problem - the lower hose in the powerhead separates in places after about a year and the vacuum ceases to function properly. You would think this known problem would have been corrected by now. Do not buy a Shark vacuum unless you plan on replacing it every year. I will never purchase another Shark product.

With seven dogs and three cats and a big pet hair problem, I was very excited to receive the Shark Ninja Apex Duo Clean vacuum cleaner. First, let me say that it really does clean as promised. It sucked up so much hair from my rugs that I was embarrassed. I have no problems with its ability to clean or the array of attachments that come with it.

This vacuum is very top heavy and anytime you try to use the hose and attachments the entire body wants to tip over. The unit tipped over three or more times the very first time I tried to vacuum the couch. The suction power was good for getting up lots of dust. When I used the hose to try and do stairs it’s not long enough to stretch to all of the stairs. I had to do bottom stairs first then do top stairs. I only went down to third step down and even propped the vacuum against the wall to keep from tipping. The entire unit fell on my head rapidly and busted my head open and cut me and dented my forehead. This vacuum weighs almost 20 pounds so it hurt a lot! My head was bleeding and I felt dizzy. It cut me pretty good. There is no possible way to complete the stairs doing from the bottom. The picture of lady with long hose on box is misleading. I returned the vacuum and have been icing my head since!

I absolutely love my Shark Duo Ultra lift pet vacuum. Unfortunately after owning for a year the bristle roll brush stopped spinning. When I looked at it, it seemed as though the wheel bearing had seized up. When researching I found that you can purchase a new bristle roll brush for $12.95. I called Shark customer service to see if this was under warranty but they claimed it was not because it was considered wear and tear. She had me run a series of tests with my vacuum while on the phone and then decided I would have to purchase a new part. So I asked them if I needed to purchase a new bristle roll brush.

Had a great customer service experience. My motor went on our Shark NV752 rotate powered lift away bagless pet vacuum. I called gave the model number and a couple other personal pieces of information. I was informed of the length of my warranty and they charged a $21 shipping and handling fee for the replacement piece. I received a new motor within 2 days. Quick, efficient, great customer service.

Little getting use to on how to take the handle off from dust collector to put stair attachment on. Emptying the dust collector not having a bag is little messy. But, it cleans carpet and wood flooring fine.

I purchased the Shark Stick vacuum because it was fairly lightweight and I thought it would be easy to handle because it was in the style of a stick. I found it top heavy and the area where you put your hand and thumb actually caused blisters. The overall cleaning at first was fast and very thorough. About a year later, I find myself looking at the Dyson vacuums. I find it a little cumbersome.

I bought the Shark Rocket TruePet Model HV322 in Aug. 2017. It is very lightweight, has amazing attachments & easy to remove dust cup & filters. The ONLY issue I have with this vacuum is that you have to go over things like short pet hair, sand, salt, etc. a few times to get all of it. Stronger suction would turn all those 4's to 5's!

Generally I am not one to rate a vacuum but I love my Shark! After two Orecks that were lightweight but lousy in performance, I got a Shark. It's versatile, no stinky bags to change, and works on everything. I'm completely happy!!

A heavy vacuum is hard to move. Hurts my back. I switched to the Shark and it's powerful and relatively lightweight. My housekeeper recommended it and she cleans 3-4 houses a day. She says it lasts a very long time even with heavy usage.

Good easy size, works well, easy to handle and empty. Until we got the hang of it, it would come apart when we tried to use the attachments. Doesn’t make me allergic, which is a huge plus. Light enough to make a kid do the vacuuming.

If I only go forward it works. If I go back and forth it drops what it picked up back on the carpet. Really not good for pet hair. But, works ok on hardwood and tile floors. Also, easy to clean out the dust bin.

Replaced Hoover upright. Shark upright, light weight, easy to push/pull, maneuvers around corners, carries all its devices on it. Love it. Would never go back to any other. Was also economical. HEPA filter, long cord, easy to empty. Nice looking.

The only issue I have is when I want to use tools versus regular vacuum. I've had the vacuum fall over on me and hurt me. Other than that, I have 2 Sharks and love them. I just think they need to add an extension hose to make it easier for non floor cleanup.

I have hardwood and tile floors with area rugs in the bedrooms. I love how it picks up from all edges of the vacuum. I can dust mops the hard to reach areas and bring it out so it can be vacuumed and it cleans very well.

I was surprised how nice this vacuum was when I bought it for my daughter. She liked it so much I bought one for myself. I love it and it didn't cost that much. Well worth the price. I plan on replacing it when it breaks with another one.

One of the best features is the ability to take the sections of the vacuum apart to use attachments and get to high places. The one drawback is that it can be difficult to hold the motor up while vacuum high places. It gets heavy. But I understand the need to keep the hose a manageable length. Perhaps an extension hose would be aement. Good attachment.

Love Shark vacuums. I had believed that my carpet was clean when I was using another brand vacuum. The day I brought my Shark Navigator Lift-Away Professional Model UV540 26. (That model number was made for Costco. But it is the same as models NV350 series.) I vacuumed the carpet again using the Shark and it picked up half a canister of dirt and hair. I was stunned. It is lightweight and excellent suction and the headlight is great. They are sometimes sold with extra extensions and tools, but I only have the minimal. My only wish is that the hose was a bit longer. I need to purchase the extension, want to do my cobwebs and vents. Be sure to empty the canister when it reaches about 3/4 full and clean the filters often. Love this vacuum and all Shark products I have tried.

My review is for the Shark cordless with two batteries. Perfect for everything! Goes everywhere. Easily breaks down for getting under furniture. Also has floor and carpet functions. Can be used as a big catcher, lightweight and perfect as a small hand-held vac as well. Quick work to vac, car or whatever.

I like it but I wish they are a bit cheaper. Mine broke one day and called customer service. They gave me an upgrade for a good price. I did receive it like they said and I love it. Would recommend it to my family and friends.

I've had my Shark broom vac. over 2 yrs. and it still picks up as being new. Just keep the filter clean. I've clean the dirt canister after each use. It's called the Roltor, replace the filter once. Very lightweight.

I had a Dyson that quit working after 2 years. I did my research and bought a Shark Rotator and it does a better job than the Dyson. I have cats and a dog and it picked up their hair and the litter with no problems. It works well on all surfaces and it isn’t heavy. This vacuum is perfect for my needs.

The base swivels so it gets in between chair legs and the like. My only complaint about this vacuum is the when you take the hose off to clean areas such as inside furniture arms, etc., the hose assembly is unwieldy. Now we use a Shark Hand vac for that and problem solved.

It's very light, manageable, yet has great cleaning power. It's very easy to handle. The cord on the rocket needs to not be attached to the part that holds the dirt collecting canister. Makes it difficult to dump.

Overall it’s a mighty little vacuum, lightweight and gets into most areas with ease. I’ve only run into a slight problem when trying to find the replacement filter that should be replaced occasionally. It would seem the point of purchase would have small display of that type of item.

Shark makes the rocket, it’s a great little vacuum! I use it all over the house! I cannot believe how it picks up! Empty often! It is sure worth its money! Around $125, at Home Depot, I would buy this vacuum again!

While it does a good job the canister is too small. We have 2 dogs, one that sheds terribly therefore requires frequent emptying of the canister. Also the head is small so takes longer to get the house cleaned.

I actually have 2 Sharks. Both of them work well. One of them broke down after two years, but Shark honored the warranty and sent a new motor very quickly without any hassle. One of them is rather heavy, but great on carpets.

I don't have one and want one. But I have used someone else's. I found it to vacuum better than any other I have ever used. I guess you would have to try one for yourself to see why I believe it is a good vacuum.

Shark Navigator bought from QVC -- really hyped it up undeservedly. Find it has totally wrong diagram in their owner's manual, causing me to have the filters in all backwards. Needed to spend $50+ to get it working again and find out the right way to put in the filters!

As a senior with shoulder problems this vacuum is light enough for me to use. Its performance is excellent and easy to empty. It picks up everything no matter the type of floor. The price was reasonably and affordable.

My Mom bought me an Ion Robot for my birthday to help me around the house and I was so excited. It worked great and saved me so much time cleaning. A week into use, one of the wheels locked up. My mom offered to return it to the store but I saw it had a warranty so I decided to call Shark. They gladly warrantied it and sent out another robot. Unfortunately, after about a week of use, the replacement robot had the same problem. I called Shark again and they had me send the whole unit back for a full replacement, which I received 5 days ago. Since then, this robot has ran 6 cycles, gotten stuck over 45 times, with a total of 3 times that it was legitimately stuck. The other 40ish times it got stuck was against an open wall, and it's doing it as I write this. It stays in one part of the house, even leaving a room I physically put it in, it has plowed over bot boundary strips, ran over my foot and slammed into furniture, but slows down for something like a dog bed.

The Shark Lift-Away is the best vacuum cleaner with great suction. I also have the Dyson Animal and it doesn't have the power that the Shark has. I'd highly recommend the Shark. It can reach tight places under furniture easily.

My Shark is 5 years old and still works perfectly. Only replaced the foam air filter once. Unit is versatile, and a great value for the money. Mine is the Shark Navigator and comes with all the attachments.

It's heavy and sometimes won't go to the direction I want it to go. I dread vacuuming with it. I wish it was more lightweight but still has that cool appearance. It also gets clogged up easily. At least emptying it out is easy. I suggest not to keep a Shark over a 5 year period.

Great sweeper for daily sweeping on hard floors & carpets. Suction is great. Lightweight & easy to use on steps & carry between floors. Easy to empty. Many attachments included. Breaks down for use in car. Great sweeper.

I have a Shark Navigator Lift-away and it never lost suction for the past 5 years and I love that you don't have to buy any bags for this vacuum. It's very lightweight and to clean it is very easy. Just empty out the container.

It's relatively lightweight for what it does and can be disassembled for easier carrying. It does a great job and it easy to clean. Just empty the canister, no bags needed. We've had two for several years.

Let me start off by saying this is the best vacuum cleaner I have ever purchased! Great suction, all the additional parts work fantastic. I would like to say if you are looking for a vacuum cleaner that is perfect I suggest Shark.

This cordless vacuum picks up daily stuff without much effort. It's easy to empty & filter washes easily too (cleaning up cat litter means it gets full of dust). I wish it had a little more power, but that's not to say it's not powerful for what it is. It runs just long enough to do a couple rooms & charges up within a few hours. I have used it more than once to suck up a spider or other bug during the night, so appreciate how it comes apart quickly too!

I have a total of 3 vacuum cleaners, they are all Sharks. The most recent I bought was the canister model. I have been very happy with them all. They have all been a very good value for the price paid.

My Shark vacuum cleaner is the best that I have ever used. It is lightweight yet very durable. Easy to clean and use! I would recommend this vacuum cleaner to anyone that may have difficulty with other heavy vacuum cleaners.

I haven't had any problems with my Shark. They are good about replacing parts free and free shipping. I've had my Shark for six years. Still working real well. It's a good vacuum. You get what you pay for.

Vacuum works very well except for the fact that my dog's hair badly tangles in the roller brush requiring me to cut out the hair to unblock the intake. This is very frustrating and time consuming. I wish I had a way to replace this brush from the company.

Terrible service. ION screw broke at wand and brush attachment bought. Received 9/12/18 five year warranty for the birds. Will not cover to replace the part. Have to pay. Will never buy Shark products again.

I have the Shark professional. The vacuum is lightweight, easy to carry up and downstairs. It did an amazing job vacuuming up my small dog's hair. Easy to empty out and clean. The attachments work great on step and corners.

It actually works the same as the commercial! Great on hardwood, tile and carpet. Easy to clean and empty. Shop online sometimes. It is a better value. The only downside is no place for all of your tools.

I love love love my Shark vacuum. I have used it to death do us part as rental homes for friends that do not live here, I have used Vacuum and Shark steam mop to death. I need new ones, soon as I can. Please keep up the good products as so few companies do not, they cut corners and merchandise fails to meet customer expectations, Shark go. Thanks.

Wearable parts break easily. Suction is great! The latches that hold collection tank on snapped within 9 months of purchase. Still a good buy for cost vs value. Did not try pro models. I'd buy again.

I bought my first Shark when my wife was ill and I wanted a cordless. I found that the cordless worked as well as the corded. Because of this, I purchased one with a cord and found that although being lightweight it worked better than the big boys. We were able to reach into tight spaces that were not accessible without moving furniture with our old vacuum. We would not use anything else.

I am happy with my Shark vacuum cleaners' features and the price. It does what it advertises and I love that you can easily separate the sections for use and cleaning.

I have the Shark Ion and it fulfills all my vacuuming needs. Its most attractive feature is it's lightweight. I can lift it with one hand easily and it takes no effort to push it across the carpet.

Really works fantastic and is a great buy for what it does and all the attachments! It’s lightweight, easy to carry and store and you can actually see the dirt it picks up in the clear canister which is so easy to clean. My husband loves this vacuum!

It’s light that you could move it easily while doing your cleaning , suction is great and this vacuum last more than 5 yrs. The price is competitive especially that the vacuum could last more than 5 years. It’s a good investment for your house.

We use ours in our RV which we use the hanger that comes with it that is mounted on the wall out of the way. It is compact, powerful and does a great job. Picks up the cat fur from 3 cats and a dog. It is also easy to clean and maintain.

A vacuum for all needs, bare floor to high pile. It is lightweight and has a streamlined appearance. It weighs considerably less than its competitors and provides a quiet roar to the cleaning. When using, it is almost malleable in one’s hands and turns on a dime. It requires little strength and can easily pickup dropped items in high pile. The power cord retracts into the belly of this red beast.

The Shark Navigator Lift-Away Deluxe NV360 Upright Vacuum, vacuum cleaner virtually picks up everything in its pathways. It's extremely lightweight and durable. I find the suction is really powerful with the attachments. The bagless vacuum really comes in handy and great for the environment.

Great vacuum. Very lightweight, easy to move from room to room, cleans all floors with no much effort. Love the compact size, can be store anywhere. The on-board attachment make cleaning hard to reach areas so much easier.

I think the Shark is one of the best vacuums out there. I’ve had a few including Dyson but the Shark is definitely the best value and performance. It is amazing what it picks out of the throw rug. I also have a Shark rechargeable for my hardwood and it is also amazing.

It’s great and works perfectly. The cleaning is phenomenal. It cleans my carpet really well. Have no problem storing it after use. The canister is easily emptied. Quiet and runs really well. The attachment are very useful.

Shark: Hands down, the best vacuum/cleaning products you can buy.. Easy to use, sturdy, versatile, great useful features and unbelievable sucking power and best bang for the price. I own 3 Shark products. Forget Dyson! I HAD one. Dyson is an overpriced piece of plastic with terrible suction. Go with Shark. You won't be disappointed.

Cleaner has many attachments which are easy to use. It is lightweight which helps as I am 81 years old and have 12 stairs to clean. I have other brands, but they are too heavy for me to handle and change filters.

Vacuum is very good. It's a Shark Apex DuoClean. It performs well and moves very easy. Containers easy to empty and the filter is washable. It switches automatically between hard floor and carpet. Worth buying that's for sure.

The machine does a great job every time and is easy to use. My only complaint is that my wife and daughter leave a lot of hair on our carpet that the vacuum cleaner picks up but I find it very awkward and time consuming to clean the hair out of the machine.

Terrible design with the detachable hose not long enough and impossible to get back in the older, sponge filter and HEPA filter are impossible to find and when I did was way too expensive, collection container is small.

I have had a Dyson and a Kirby. I decided to buy a Shark and was so surprised that it works better than the ones I had. Not so expensive. Great job it does. Lightweight. Dyson and Kirby were very heavy and expensive!

My Shark Rocket is wonderful! It is lightweight, easy to handle and very easy to clean. I don't have to go over and over to pick up dirt. It is convertible which makes doing my stairs a snap. You don't need to buy filters which saves money. The cord is long enough that I can do my stairs without having to plug and unplug to get them done.

Suck is an understatement for this piece of equipment. This is the best sucking vacuum I have ever known. It picked up debris that my other vacuum left over. I would definitely recommend this to anyone who wants a vacuum that really sucks.

The one I have does not hold much dirt. Also is top heavy and falls over if you don't lean it on something. The suction is not as good as advertised. Dirt gets stuck in the hose. The vacuum is difficult to hold and manage. The attachments are difficult to attach. It is heavier than they say. They are constantly making a different model right after you buy one that you think will be good.

My Shark has powerful suction—as good or better than any vac I’ve had (and I’ve had quite a few). My only gripe is that it is heavy. Guess that is where the power comes from... I think it is a great value for the money—and I got it on sale. Bought another one, the Lift-Away, for my son and his wife. I don’t think you can beat a Shark at any price.

The Shark vacuum swivels to get in every crevice and has plenty of attachments that allow you to reach the hard to clean areas like the top of the drapes or down in the cushions. It comes apart easily for using the extension pole - you can use a short reach or a long reach.

I love my Shark vacuum cleaner. I love how it rebuffs floors, cleans the carpet really well, and overall does the best job I've ever seen in a vacuum cleaner. From now on I'll only buy a Shark vacuum cleaner.

I love my Shark pet Rocket vacuum. I had a car wreck and lost my hip sac, I needed a lightweight vacuum and this fit the bill. It gets the pet hair and dander, cleans right up to the base boards. Easy empty. What can I say. This will be my vac for good.

The only downfall is the size...I am under 5' ft. Tall and it is sometimes hard to handle (carry upstairs because of its size not weight). Other than that, I love it! Gets all the pet hairs up from our 3 German shedders!

It is supposed to be especially for pet hair, but my dog's hair is always wrapping around the roller brush. I have to flip it over and take a scissors to cut the hair wound around the roller. Ciao.

Do not buy. If you have animals or kids this vacuum is not for you. The dirt/hair never goes past first compartment, you need a stick to empty it as everything gets stuck around the bar in 1st dirty compartment, the duo rolls collect hair and dirt so when you shut it off dirt falls onto floor and you have to pull hair from rollers. Very unsanitary. Does not clean well at all. Clogs constantly and all the filters clog per use. Would never own another. Guess time to try Dyson.

This vacuum cleaner picks up the animal hair along with everything else. It is super easy to empty into the outside trash bin and the filters are easy to clean the dustout and wash by hand. The beater bar is easy to clean and as long as you take care of it, it will take care of you. It has great suction and is easy to push around, almost self driven making it easier on those of us with joint and muscle problems. We have had other vacuums and the Shark is my favorite. We have owned this for more than 2 years and it works the same now as it did when we first got it. No bags, does not put dust into the air, washable filters...no complaints.

2 complaints: hoses tend to crack at wear spots and have to be taped together; and unit can tip over easily when extra length hose attachment is used. Otherwise, unit cleans very well and no escape of dust particles in the air.

My Shark Navigator Freestyle has a recharge station and it worked fine for the first year or so, but lately it won't hold a charge. I don't know how to replace the batteries or if they are replaceable. It will start and work for a minute or two, then turn off. The machine's initial cleaning power was good, not great, and not very good picking up dog hair (we have 2 dogs and a lot of hair). If you have large seams in tile, for example, dust in the seams doesn't get picked up. It is basically light and relatively easy to maneuver.

I have 2 dogs that shed all year long. We need to vacuum almost every day. The Shark does a good job keeping the hair under control. I previously had a Dyson which worked well but didn't get under all the furniture as well as the Shark does.

I love my Shark vacuum and in fact have gotten 3 others to buy the same one! It's great for picking up dog hair. I only have 1 dog and I have to empty the canister after almost each room I do. It has a movable head with makes it easy to get into corners. Filters are easy to replace as needed.

The Shark is light and easy to handle. It does a great cleaning job on both low pile rugs and wood floors. Also, it does an excellent job of sucking up cat hair, and the canister makes it easy to empty. I only wish the hose was a little longer for doing stairs.

We have both the Shark plug in multi use and the battery powered XL. They are both better than anything else on the market. Shark has the best products on the market. They pick up what others leave behind.

My Shark Ultra Upright's overall performance and versatility is good. The greatest negative issue I experienced with the vacuum is the short hose length. Stretching the hose often results in the vacuum falling over which can damage home-furnishings walls etc.

I have had several Shark vacuum cleaners over the past few years. I think that Shark makes an excellent product. The Shark vacuum cleaner comes with a 5 year warranty. I will never buy anything but a Shark vacuum cleaner.

We bought our Shark Lift-Away even though we had much higher priced vacuums (Dyson, Rainbow and even a Roomba) because we had purchased a lake home and had taken our Dyson there. This Shark actually blew my mind! So easy to use, so portable with quick change features and above all so powerful! I asked a local vacuum repair shop about their thoughts on the Shark when I took a vacuum to them (3rd time) for warranty repair and they rated it low because of getting parts... That proved untrue when I broke one of the hose connectors (my fault) and went online to order. Not only fast service but the part was inexpensive. That is why the repair shop didn’t like Shark; they will sell you the part and at a decent price! Plus these parts are easy to attach. I would refuse ANY vacuum cleaner offered to me for my Shark! That is how I feel about Shark!

This is a great little vacuum. The only negatives are it should last longer per charge than the 15 or 20 minutes when you use turbo boost. Also it is nice and small and fits in areas very well. The pocket that you change out to clean all the hair or dirt should be easier to use than it currently is. We have two dogs and it does a good job of removing the hair from the carpets however doing a 400 square-foot area almost completely fills the pocket.

The Shark has really great suction, is lightweight and easy to handle. The dirt cup is easy to empty. The detachable rug beater head comes off quickly for getting into corners. The only negative I found was that the suction tube does clog but is easily cleared.

Our second Shark upright. Newest one is the Shark Rocket DuoClean Ultra-Light Corded Stick Vacuum. Perfect for our two bedroom apartment. We have three rescue dogs and this Rocket is amazing with dog hair. Strong consistent suction, easy maneuverability, much easier to empty the dirt canister and long cord. Highly recommend.

I love my Shark vacuum, but my mistake was buying an older model and the tubing cracked. There was no way to fix it, and basically I have to buy a new vacuum. I called Shark and they indicated this malfunction has been fixed in the newer model. I could buy the piece that broke, but it was too expensive and it made more sense to buy another vacuum.

Rating is for the Shark Rocket stick vacuum. This was purchased 4 years ago for our RV. Absolutely love this vacuum. It picks up pet hair better than any other vacuum I have ever owned. It came with a number of useful attachments. The vacuum is easy to empty and the filter is washable. Also has a really long cord which is a nice convenience. The vacuum doesn't stand up by itself and that is the only complaint I have after 4 years.

Been using Shark vacs since they first came out. They are not heavy, can't beat the price for such good performance. Will never use another brand ever again! They have many different options, sizes and prices for just about everyone. They stand by their warranty also!

I like the weight of the Shark, heavy enough to stay on task, light enough so that I’m not tired after vacuuming. I have purchased several Sharks for gifts. Filters are easy to get to for cleaning. The pivoting head makes cleaning under tables and chairs possible.

I replaced my Dustin, I have several Sharks and can not say Enough positive remarks on its performance. Hands down the best vacuum on the market for the price. The hose feature is easy and accessible.

My Fiance bought me the Shark and I haven't looked back. It's amazing when you think there is nothing left on the carpet. The shark will continue to vacuum up dust etc. If you want a conventional upright with the few attachments that you really need then just do it...Buy the Shark. You will never regret it ever. I also have allergies and I truly believe they have been so much better since I have been using the Shark! Just do it!!

It's a great vacuum. I have the TruePet model. Holds up and performs well - it just has too many little parts to deal with. Probably why the stick vacuums are becoming so popular - effective/powerful but also simple and uncomplicated.

The suction power is great and it is relative easy to assemble. The section to remove the dust is a two fold process. You have to remove the main canister then open the door to remove the dust. My only problem is that it’s on the heavy side and sometimes a little awkward to maneuver.

My new husband and I each had vacuums. When we combined households, we only needed one. He had a Dyson and I had a Shark. I used both for a couple of weeks and it was clear that the Shark did a better job and was easier to use.

Good for a small house with no children. We also use it on our outside carpeted deck. Attachments are handy and convenient. Would definitely buy again and recommend to others. Look for it on sale.

The Shark we bought for our 1600 sq ft home suited us perfectly, until we removed all of the carpet due to allergies. Now with hard surface and a few area rugs, it rarely comes out of the closet. It worked great on the carpeting, easy to operate, but the cord could have been a little longer.

Dyson cost too much, I refuse to pay that much for a vacuum cleaner. Dirt Devil picks up well but too many things can go wrong with it - belt breaking/pieces are cheap and can be easily damaged/hard to find parts. The Shark I have has a pleasant sound to it while using it/easy to empty/very user friendly/has a light on the suck up mechanism - so you can see the area you are vacuuming/lightweight/cord is longer than other vacuum cleaners - can go to several rooms without plugging in and out of outlet.

Love my Shark. It is a handheld, with a rug beater and a shorter beater brushes. Only has minor design limits... a cord holder too low on it gets in the way of getting under furniture. In general attachments are great!

Recent purchase is the model NV501. Replacing the NV351 as a primary vac. Also have the NV26. The new NV501 has greater flexible in configuration and overall use in cleaning. One notable difference is a lower weight without loss in vac suction. The NV501 uses a lot more "plastic" in its build and accessories are not interchangeable with earlier series. Time will tell...

It seems to be top heavy! The brush casing is small compared to the weight of the tank and just a touch in walking past it causes it to fall over. Also the travel path of the dirt must make a sharp turn at some point, because I have had to take it apart twice, to clear the blockage. This is normal dirt with cat hair and regular carpet fuzz. I make sure there are no items that you could pick up by hand. I like the ease of emptying the container, I just think the overall design of the vacuum could be improved. I gave up a new Kirby because of the weight.

It is a powerful vacuum. Great for people with animals. The lower price one works just as great as the more expensive one. I have always been happy with the performance of the Shark's vacuum. And will always stick with this brand.

Reasonable cost, great performance, really like. The Shark also lifts off the base for easy cleaning the stairs.Glad I got rid of that Dyson. I also have an Electrolux that I like better than that Dyson.

I HAVE A 5 YEAR WARRANTY THAT DOES NOT COVER HOSES!!!! BECAUSE ITS A WEARABLE PART!!!! Here is what the warranty states!!! "Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty." It does not say hoses!!!! It says parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit!!!! Hoses are not parts that require regular anything other than use!!! WHAT A SCAM!!!! When asked if I could talk to someone else about my dissatisfaction I was told no!!! I am not sure how they consider a hose the same as a part that need to changed like filters and pads!!! So I had to but the part!!

It took 6 calls and over 2 hours to get someone to send me the part to my vacuum that had been recalled due to possible shock. The first person I spoke with said he did not understand what "product recall" meant and could I please spell it for him....he explained that he is from another country and didn't understand. I in turn said that not only should he NOT be working in any sort of customer service if he has no understanding of the English language, but the fact that he didn't get it was a "You Problem and should not be a me problem". He would not allow me to speak to a supervisor and as I continued to insist to do so he came back to the phone and said the supervisor was ready for him to transfer the call and speak to me. Well, after waiting for 67 minutes they hung up on me. I knew they put me on hold just to mess with me, but I was prepared to wait as long as it took....I have unlimited minutes and another phone. I would have waited all day.

Good product, horrible service. They sent me the wrong replacement pads. Now I have to pay shipping to return it plus have a 10% restocking fee deducted because of an employee's mistake. You're better off ordering off-brand pads instead of dealing with this bs.

Failure of brush head within 2 years. Soft roller quit. Settings on low floor, head/shaft tilted. Rollers clean and clear. Lights on vacuum body and green light on roller head on. Brush head is not covered by warranty. Replacement head $89 USD, works fine.

This is absolutely the worst. You are better off crawling around on your hands and knees and picking up the dirt because as soon as it picks up anything, it shoots it back out. It was the biggest waste of money. I am extremely disappointed.

We have bought several Shark products. Our newest is a Shark Navigator SV1106. It is a great vacuum but the battery is ancient history. They need to use NIMH or Lith batteries. It is a nuisance to have to wait until the battery is totally discharged to recharge it. You should be able to bring a battery up to charge without the total discharge. I'd happily buy an aftermarket one that can be charged anytime.

I have purchased 5 Shark stick vacuums within the last year... for my kids and myself. I have been totally happy with the product, but my daughter who has had hers the shortest time and uses the least had the lower unit quit working last month (unit was literally just 1 year old last month). She contacted them to request a repair under warranty (5-year) and was told the entire lower unit was a "wearable part not covered by the warranty". I couldn't believe it so I contacted Shark myself and was told the same thing. Basically EVERYTHING on ANY shark except the motor in the top IS CONSIDERED A WEARABLE part and not covered by the warranty.

I’m giving 2 stars because I like the self cleaning brush roll and the vacuum’s power but this vacuum is heavy, difficult to maneuver, and the most awkward I’ve ever owned. Do not buy this if you are not strong or have a bad back because it’s extremely heavy. The hose is not long enough when lifted off the base so you cannot roll it around with you, you have to carry it (even the lift away is heavy and awkward). If I didn’t like the self cleaning brush I would have returned it after the first use.

I bought my Shark NV501 in 2016 and it worked fine for about a year and a half. Suddenly, the brush roll stopped working. I followed the manufacturer's recommendations to fix the problem (clean the brush roll, check for clogs, be sure that the green brush roll light is on, good electrical connection, etc). Still the brush roll would not work. I attempted to return the part on the Shark website, as it has a 5 year warranty. I found out that I cannot return the defective brush roll because I don't have the original receipt for the purchase. The manufacture date is on the plug and it is clearly within the warranty period. I even tried a fix from the internet whereby I changed the relay switch on the brush roll. That did not work either. Now I have a vacuum that doesn't work and can't be returned even though it is within the warranty period.

My initial vac had lifetime warranty. Just found out it did not transfer to replacement. All was offered were filters. Vac needs replaced, suction is weak and all checks were done, but nothing replaced. I thought and was assured that lifetime meant just that but nope. Now I have a Shark that's more of a guppie or plankton. I have medical issues and 3 animals that shed and I need to get it cleaned up and the way I did that was with the vac.

I will never buy another Shark. We had ours for 4 years without issue, then noticed that it was not sucking up anything more than light dust. Upon inspection I noticed that a flexible hose in the main motor unit was torn, likely due to constant flexing. The head was easy to take apart so I called Shark to order the part. THEY WILL NOT SELL IT TO YOU. They want to sell me an entire new motorized head unit. Total BS. Why throw away something that could work with a simple part replacement? I am done with Shark, I hope this review convinces others to avoid their products.

The Shark Duo Clean vacuum falls over when you use the wand -- which is much of the time, since it is too big to fit under furniture. I crashes to the floor if you're more than 2 feet away. Their suggestion? Detach the canister and carry it around or put it on the wheeled caddy they provide. IF I HAD WANTED A CANISTER VAC I WOULD HAVE BOUGHT ONE. They should refund or replace since this is a design flaw. I have since found MANY complaints about this issue, so they should warn you upfront or FIX THE PROBLEM.

I've called their customer support numerous times. Numerous times they had me take the vacuum cleaner apart which I did. Numerous times they told me it was fixed. Every time I call back I tell them it's still not working. Either it's making a loud noise or it has no suction so I call today one more time to get them to make it right and they told me that I need to buy the bottom piece. That piece will cost me $71.99 and I asked them why they are not supporting their product when it's their product that has a malfunction because to get it to do any suction I had to cover the intake valve even though the bottom piece is not sucking any longer.

Great vacuum but terrible customer service. I ordered two vacuums valuing $700 total. Waited two weeks and the order has not shown up. Called customer service to be told that one vacuum was on backorder. How long is backorder? Was told they don't know. Could be anywhere from one to two months. Really!! Asked what my options are and told cancel order or wait. That is terrible customer service. Asked to send the unit not on backorder and told can't separate orders!! Again, terrible customer service. Company obviously has lots of business and could care less if they lose a $700 order!!!! Give your business to a company that can give you customer support!! I guess next time order on Amazon!!

Went online to order a pet vacuum from them. Input my credit card and it said they wouldn't accept it. Tried half a dozen times to no avail. I know my card is good and had plenty of money to pay for it. When I went to my card statement online to make sure they didn't do numerous charges I find that they charged my card 25 cents five different times for fees. Just because their site was screwed up and didn't accept my card they charged me a "fee". This is total unsatisfactory customer service. I sent them a message telling them to refund my 1.25 total fee charge and also to make sure the 1 dollar pending fees DO NOT come out of my card. This company has a total lack of proper customer support. If you're looking to buy a vacuum I highly recommend going somewhere else. This company stinks!

Bought from Amazon. On unpacking dismayed to find it was flimsily made with brittle plastics and many of the interconnecting sealing rings damaged or displaced. Although nominated at 750 watts motor power, because of the restrictions and convolutions this equates to only 80 watts at the business end! The motor, wand and dust box clip together with small flimsy brackets and hopeless small springs. Very little suction and on switching off, the fluff and dust was trapped in all the pipes and fell out of the bottom of the machine! I live in the UK. The customer service centre is in Canada. Summary, badly designed, poorly made, hopeless after sales service. It has gone back to Amazon.

I have a Shark Rotator Professional sweeper NV400. Called to get a belt and they want me buy a whole new bottom. They have belts for other Shark sweepers. Hoover is looking good. Belt will not go around and light will not work. Needed for suction. HOOVER here I come.

After using Shark Vacs for about 10 years, my the brush roller on my 3 year old Shark Rotator stopped working in December of 2017. I could vac bare floors but carpets were left dirty. On March 16th of 2018 my husband and I decided to buy the newest Shark Duo Clean. Paid $465 at Lowe’s Home Improvements. On March 20th of this year, my husband was using our one year old Shark Duo Clean to vac an oriental rug that we had vacuumed many times before using the new vacuum.

I have now purchased two Shark nv650 models. I was so excited to get my first Shark. I had it no more than 5 months when the head of the vacuum broke at the swivel. We looked into getting a replacement head but the part is not available. So we bought a new one and kept the old one for parts. Now a little more than 6 months after purchasing the second vacuum it needs new parts. The hose has had multiple holes where it connects to the vacuum. I have replaced it and again the hose is broken at the base of the hose that connects to the vacuum. It is not worth the problems. It does have amazing suction but the durability is horrible. I have had cheap vacuums from Walmart last longer.

We bought a professional Shark vacuum and one of their steamers a few years ago. And we liked them even though we had to replace the hose and main pet hose attachment which they charged us for but we brushed it off because it worked way better than our Bissell. It does have some weight to it and was no fun carrying downstairs so we bought a lighter separate one for basement which was a waste of money. We used it maybe 20 times before it stopped working. The brush stopped rolling and they refuse to replace it without a 69 dollar fee plus shipping and will be only warranted for three months.

After 1 year of use, the roller brush quit working. My husband was able to access the area and found that a small belt had stretched and would no longer turn the brush. Called Shark and was told the bottom of the vacuum was made in China and they did not provide parts. I had to buy a complete bottom in order to use a VERY EXPENSIVE vacuum. Needless to say, I would not recommend this vacuum to anyone!!! This should be covered under warranty.

I own a cleaning company. I use my Shark quite frequently, it picks up really well and I recently noticed a hole in the hose. I called the company and they are sending a shipping label. It cost 20$ and I’m getting a new vacuum, I am waiting on the Shark duo, and I think it will be even better than the model I currently use, very excited!

Be careful. False advertising. These vacuums are no good? Don't work on dogs or house only singles with no life, no pets and no shoes and exceptional. They don't work with kids. Kids meaning more than 1. Don't get this vacuum. Go to Walmart, Target, anywhere else. This vacuum did not last 10 mins. These people are trying to make quick dollar false advertising a vacuum and will not speak to me. I have been on the phone all day and they can't get even their talk together. It's not the money. The vacuum is sucky. I have dogs. They advertising as it being a good vacuum. It sucks. My experiences is that they don't want to talk to me because they know I am right and they are false advertising this vacuum to millions. Be careful and good luck. I return this vacuum within my first 10 days and know they won't communicate. They have hung up the phone 30 times and iI think this is scam. Just go to walmart if you are smart.

I bought a Shark rotator lift away 7 months ago. The post that plugs into the lift away is burnt out. The rollers only work sometimes. Called the warranty department and they wanted to charge me to ship me a new part. I spent 350.00 for a new vacuum cleaner. I shouldn't have to pay for anything else. I spoke with a supervisor and he advised everyone has to pay for shipping. I loved the vacuum cleaner but I will never buy another Shark again. Terrible warranty.

If I could give negative stars for this vacuum I would. Please dont buy. I owned a Shark Vacuum before this purchase and decided to stay with the brand because I liked my old vacuum so much. The Duo Clean cordless however is just the opposite. Literally every 5 minutes it shuts off because the filter needs cleaned or it is clogged. I have to clean the filters after every use just to ensure I can sweep my whole carpet. Also larger than dust and this sweeper will get clogged inside the stick which I find ironic because they show a picture of the vacuum sweeping up cereal in their ad on website. Forget about sweeping up cereal. I spent 350.00 on this vacuum one year ago and now I am going to have to buy a new vacuum again. When I do purchase a new vacuum it won't be a Shark.

I like my Shark vacuum; however I have experienced the canister tipping over many times while trying to extend the hose using an attachment. Today I was using one of the attachments and the canister fell over striking me on the back of my lower leg and scraped a size of flesh about the size of a half dollar. The flesh was hanging off while I tried to stop the bleeding. What a mess and this wound being on my lower leg will take a while to heal. Something is very wrong with this hose that should be easier to use and not so dangerous to the consumer.

I'll give this vacuum one this. It definitely sucks. It'll clean the floor and all that but here's the main beef I have with it, It can hardly stand up on Its own in upright mode and It falls over or almost falls over multiple times every time I use it. I have countless dents and chips in my walls and furniture just from letting it sit for a moment or while using the attachments. Having said that, I've used it as a canister vacuum. Same issue, the the hose and vacuum head fall over even more often but thankfully it causes less damage when it falls. I've even leaned it up against the wall just to hear it fall over in the middle of the night. I swear, a fly could knock this thing over.

Purchased 95 days ago. Roller with brush starts and stops at will. Doesn't pick up well. No recourse with 60 day warranty. Do not recommend. I'm stuck. PROBABLY WILL YARD SALE. Company consumer dept. was no help and he hung up on me as I was talking.

We have purchased this Shark Rotator Powered Lift-Away some time ago, and spent $400 dollars, and as elderly people who do not have a lot of money to spend on things like vacuum cleaners, we have had enough of this Shark. It only worked well for about 4 months, then after that the rollers that are supposed to pick up pet hair constantly were getting clogged, and you could clean it and clean it, and still it never worked well, and now here in 2019, it just does not pick up anything, and puts out this awful smell every time it is used. I can assure you, we will never buy another Shark product. Our belief is that this company is corrupt in producing a product which they claim is superior to other brands, when in every way it fails to live up to the company's hype.

I am a disabled senior citizen on a very tight budget. I bought this Shark vacuum a while ago after seeing it on TV. I am 65 years old and decided to splurge after moving into a senior apartment. I paid $69.99 for 6 months. I spent more time cleaning the rollers by hand than I did vacuuming. I have a cat who sheds from time to time. But instead of vacuuming the hair up, it just wrapped around the roller brushes. And it was a beast to get the hair unwrapped. And I had to clear these brushes about 4 or 5 times in the time it took to vacuum my very small apartment. So now it sits in a corner in my bedroom and I borrow a vacuum when I need one. You're probably thinking that I'm exaggerating, but believe me, I'm not. I was never one to splurge in my past, but I let my guard down and now I have a vacuum that cost me over $400.00 sitting in a corner in my bedroom. Please think twice before dealing with this company.

After much deliberation and consideration, I bought my Shark DuoClean Lift Away as a Christmas present and wish that I had never wasted the £250.00 I spent. It is quite possibly the worst hoover I have ever had.If I can offer one word of advice it is DON'T!!! It does not suck anything up properly at all. It scoops up bits of debris in the rollers and brush system, and then spits everything back out again. Using the handheld wand (trust me there is no magic here)...anything that it may pick up, and it's very choosy, it just drops back out again!

Do not EVER order online from this company. After never receiving my order and going back and forth with the company, I was told they would really. I got the item completely torn up and told they would not refund the shipping. They mailed a piece with a hollow middle with nothing to hold the shape in an envelope. Of course it was flattened. So now I paid shipping for an item I ordered a month ago that I can’t use.

Mere months after purchasing my Shark Apex, the roller brush portion quit working. There is a cover that snaps into place. That was always very finicky, but not the problem this time. The entire floor assembly Kaput. Not covered under warranty. Cost over $100 and took approximately SIX weeks. The first backorder was already spoken for. Yeah. They break that regularly. The part showed up when they said it would. I got to use it EXACTLY one time. One time. Dead again. Same issue. I am livid. I will never buy one of their products again.

I am 73 years old and have owned many vacuums over the years. This Shark which cost $250 is the worst I have ever owned. It is HEAVY! Suction is almost non-existent. Do not waste your money! Stuck with it.

I purchased the Shark NV752 in May 2016. It retails for close to $400, and claims to have a 7-year limited warranty. The warranty information states that it covers defects in workmanship and non-wearable parts. In the exclusion section, it lists several of the "wearable" parts. After 2.5 years, a section of hose that is almost fully encased at the bottom of the vacuum suddenly developed slits, and therefore the vacuum would not suction properly. It is not a "wearable" portion, as it is at the base of the unit, protected by plastic housing, and not the portion of hose that is stretched or handled with use. It appears as though the plastic used in that portion of the hose became hardened and brittle, causing the cracking.

It all started when my wife washed the entire vacuum. I came home from work not knowing it had water in it. I tried to start it up and sparks flew so I shut it off. Waited 2 days, started it up again, sparks flew and this time It smelled like I burnt the motor up, after taking it apart the fuse wasn't blown and when I ohmed out the motor checked out good so I hooked it all back together and it's been running good ever since. The kicker is Shark told me it was shot and needed replaced with a new vacuum. They are quick to make you buy a new one when there is a safety somewhere in it that makes it act as if it's shot. Don't trust the company. Take it apart and fix it yourself.

Shark why would you take the LED light off of the Handheld part of the Shark F80 MultiFlex Cordless Stick Vacuum. Honestly, this feature on my old corded Shark Rocket HV324Q. I like the cordless feature of the new Shark vacuum and the suction seems to be powerful enough to get the job done. Quite a lot of my house cleaning would entail detaching the floor nozzle from the wand. When I would do this to clean along baseboards or hard to reach areas I still had the bright LED light to help me to find the dirty places. I miss this feature quite a bit! Too bad something so small that is missing could make such a large impact on the overall enjoyment and usability. Big mistake Shark for such a little feature.

After 4 months the power head stopped working. Called for service and offered to replace powerhead for 100+ shipping. When I questioned about 5 year warranty I was told the warranty didn't cover wearable parts. The owner's manual only referred to wearable parts at the filters. No mention was made in owner's manual about not covering powerhead. After I complained they offered 50% off on a new power head. Still not in spirit of warranty. Am buying a Dyson.

The brush on my Shark Navigator NV353 stopped working and I am within the 5 year warranty period. I was surprised to learn the warranty only covers not moving parts so I had to pay for a new brush head unit (the entire lower part of the vacuum). It was 50% off and only cost me $35 so I wasn't that upset. I received the unit quickly and found out that wasn't the issue with the vacuum as the brush still did not engage.

Let me start by saying that for 10+ years, I have been a loyal Shark Vacuum cleaner customer. I have purchased several vacuums, not only for myself but also as gifts for family and friends. Not only was the product superior to all others I have owned (including Dyson), but the customer service was second-to-none. I can recall numerous times calling about issues with my vacuums, and was always pleased with the response – and it was usually above and beyond. However, my recent experience with their off-shore customer service call center was not only less than I am accustomed to, but was absolutely insulting. I purchased the Shark Powered Lift-Away Speed DuoClean Vacuum (NV801) on May 12, 2017 at Kohl's. It was on sale for $279.99. I purchased this model because I have both hardwood floors and carpet, and several pets.

I purchased this vacuum 1/16/2018. The brushroller stopped working on 1/15/2019. I called and talked to the supervisor and their answer was for me to pay $54 for a new part. They were not helpful at all. Not happy!

About a month ago, my husband purchased a Shark Navigator. The first time I used it, I was amazed!! Then I noticed as the month went on that it was starting to clog behind the roller brush every time I used it. I took it apart accordingly and made sure there were no other clogs in the rest of the hose as well. My house is pretty clean and it's not like I am vacuuming up anything huge. If you vacuum up a little fuzz or just every day vacuuming, it clogs. Doesn't even make it to the dirt cup. We have a 7-month-old Lab and even the tiniest bit of dog hair clogs the vacuum. For the amount paid for it, I expected a better product.

I bought the Shark Navigator Professional Lift-Away. The belt broke, so when we went to replace it, it's like trying to get into Fort Knox. We have to special order screwdrivers that would fit this thing! I'm so disappointed. I will never buy a Shark product again.

I had an issue with my Shark Ion flex unit. The unit was not suctioning properly. Followed the steps on the troubleshooting guide, no luck, called the shark service department, followed the phone instructions, they determined that the issue was with the motor. Since it was less than 6 months old, the tech advised that it needed to be replaced and had to pay $19.95 for shipping. I proceeded to provide my CC info and a return label was supposed to be issued by email, waited a couple days since I didn't receive the label, called again, a new customer service person said that they were having issues with the labels. Called a 3 time and I finally received the label, shipped the unit on December 12th.

Purchased Rocket TruePet in 2016 via company direct hotline. Used it about 4 months then it stopped working. Called company and they sent me a whole new vac including the head and accessories. Great...so I thought. Plugged in new vac...it was substantially louder in operation but whatever. Fast forward 2 years and I noticed the flexible corrugated pickup tube on the vac head was halfway severed. Called company directly and they stated that the vac head is not covered under warranty but they would give me 50% off a new vac head totaling $50 not including shipping. For the amount of money I spent originally adding $50 to replace the head seemed a bit unfair as they claim to have a "LIMITED lifetime Warranty". I guess we know what "Limited" entails now! Would NEVER purchase from Shark again. Buyer Beware!

Third time using my Apex Shark vacuum the front roller stopped working and it started making a horrendous squealing noise. I called Shark and they said I had to pay to have it fixed because the warranty only covers the motor? If you buy an Apex Shark vacuum hope that it doesn't malfunction or you'll be stuck with a paperweight unless you want to pay for it twice.

We purchased a Shark Navigator in 2014, within a few months the power nozzle stopped working. I called about it I was told I had to purchase this piece because it was not covered under the 5 year warranty that Shark brags about. I did buy this piece at that time. The following year we had to replace the canister and hose, the canister fell apart and the hose developed several holes in it. Now the power nozzle has stopped working again, I called and I was told that I would have to pay for this piece again. I tried to talk to two different people and explain I shouldnt need to pay AGAIN for the same piece that failed previously, I was told that I couldnt be help. One of the customer service people (Robert) hung up on me and the next time I called the female customer service rep would not let me talk to a supervisor. SHARK VACUUMS ARE JUNK... I will never buy another one... BUYER BEWARE. THE WARRANTY DOESNT MEAN A THING!

We enjoyed this vac but in turbo mode. It stopped working after 11 months. So sent it back to Very. They refunded straight away and we purchased a new one as when it worked it was very good. This one has lasted only 26 days with same problem so it’s going back and we need to purchase something else. Anyone got recommendations?

Several years ago, we replaced our vacuum with a Shark Lift-Away Navigator and it was fantastic for the first year. Fortunately, before the warranty ended, our vacuum would not turn on and Shark replaced it. That vacuum is still working, thankfully. Shark products are phenomenal within the first year but with each of our Shark products (vacuum, hand-held vac, and professional floor steam cleaner) after the warranty expires, the products also either expire or they don't work properly. This is the case with our steam cleaner. I loved this product until it failed to produce steam. I called Shark and also contacted the company through Facebook and they refused to replace the cleaner because the warranty expired. Instead, they offer me a discount on a new steam mop. The hand-held vac runs but the dog hair remover attachment also stopped working. I'm "underwhelmed" by the products' durability and the company's return policy.

I bought the hand vac to clean furniture, hard to reach places. I can't even finish two cushions on the sofa without the vac shutting off because it is overheating and it takes at least 45 minutes to an hour to cool down. I will never waste money on a Shark product again.

Despite excellent customer service and warranty processes in the past SHARK now claims that their advertised warranties are only for customers purchasing directly from Shark contrary to the language in the included documentation and on their website which states "The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC". In my case the brush head stopped turning although the remainder of the unit works correctly and Shark concluded the brush assembly was defective through their own troubleshooting processes. They would only offer me a discount on the purchase of a replacement assembly.

Terrible Customer Service! Purchased the blue lift away three years ago with five year warranty. Recently quit working. Brush quit working, grinding and black soot from motor. Contacted Customer Service, three orders later and many Shark customer Reps later, all these promises were given, but never honored and I still have no vacuum or a shipment of one! I was told today, for the third time, that a new vacuum will ship. They haven’t stood behind their own warranty, as of yet. I haven’t had my vacuum in over a month. We have had family here for the holidays, we have animals, small kids and a secondary carpet is growing over the real carpet.

I have owned Shark Vacuums in the past. I have also owned two Dysons. We have a big family and two dogs, so LOTS of vacuuming goes on at our house! Anyway, I have always loved my Shark Vacuums and they consistently outperformed and lasted longer than my Dysons. I told my husband, “why spend the money on a Dyson, when a Shark is SO much better” However, a few months ago, we purchased a Shark DuoClean and loved the promises behind it. (Deep cleaning with double roller bars). We bought it at Target. Within three weeks, the bars quit working and although we could get it going for a little bit, but it quickly cut out. We returned it to Target and decided to give it another go. Awful, this time the vacuum broke down within 10 days. We returned it again. So sad, I used to love the quality of the Shark.

I bought the Shark DuoClean Lift-Away 6 months ago. Small front roller brush quit working. Large roller makes a horrible noise. I am really disappointed at calling Shark and like everyone else on here they do not want their product. Same song and dance about half off roller assembly which will likely break in 3 months again. You pay over $300 for a vacuum and expect it to last a little longer. Biggest piece of junk ever. Never again shark. Will be filling a consumer complaint with the attorney general and BBB. Sickening. Here's a clue shark... if the replacement part is on backorder for the past several months for 4-6 weeks, you've got Problem. HONOR YOUR PRODUCT.

I googled to see how to try to fix my vacuum as it wasn’t picking up and after watching the tutorial. I had found the root of the problem within two minutes and resolved issue. Love my Shark Vacuum, had it two years and would never consider buying anything else. Thank you Shark for developing such a fabulous vacuum. My two daughters both have one now, one is the cordless and the other same as mine and they love them???

I bought a Shark ION in March of 2018 and thought it was the bomb until...uh...4 months later it started shutting itself off with a fully charged battery. I went thru all the maintenance procedures but nothing changed. I called Shark and they sent me a replacement two months ago. One month later...same issues. I loved the thing when it was working but it just don't work now do it. Looking for a new vac now and as a guy who works with power tools daily, I want a tool that works.

I purchased a Shark vacuum in the summer of 2017. I was not displeased with the performance of the vacuum itself. However when the product stopped working and literally would not turn on, I called customer service. My purchase included a full seven year replacement warranty. My experience has gone as follow; First phone call, the CSR couldn’t find my information under my phone or email address. I provided a second email address and he was able to find my info. Although I told the rep that my unit would not turn on, he asked me what kind of sound the motor was making and what color was the light, was it green or was it red.

We purchased this vacuum in May 2018. Warranty is awful and powerhead is poorly made. We have several cats and dogs and noticed that the despite cleaning the accumulation of hair on the vacuum head that the vacuum pushes dirt around. We noticed the roller was not spinning. We gently took the roller off to clean and noticed that one of the circular pieces that hold the roller on to the assembly had crumbled. We contacted the company and after a song and dance about how even though it wasn't a year old and was still under warranty, we would have to pay for an entire powerhead as it was not covered under warranty and was subjected to wear and tear. The price was 99.00$ with shipping, they would waive shipping and sell us it to us at 50% $42.77. Prior to this we had a Dyson and they replaced the entire powerhead.

Mid-September we purchased the IONFlex 2X directly from Shark's website and it was delivered a little over a week later. We tried the vacuum once and were highly dissatisfied with the product's quality and performance. The two fully charged batteries barely lasted 10 minutes each regular speed on a mix of carpet and vinyl floors. Not even enough time to clean our small 1000 sq ft home. It also overheated and kept shutting itself down. We didn't pay $400/$500 for something that can only be used as a handvac. The advertisements all claimed whole house cleaning without the cord. Per the 60 Day Money Back Guarantee, we returned it via USPS, paying postage ourselves. There was no damage to the vacuum, having only used it once. We boxed it in the original vacuum box with all its accessories (none of which were used), as well as included the emailed receipt and the list of reasons for the return.

I have a Shark rotator vacuum. I had it for a few years now and within the 1st year the motor stopped working and I called Shark and they sent me the new part that was working but now the button on the wand broke off. I have called the Shark customer service and paid for them to send the new wand because the lady told me they don't sell the button by itself. So I went ahead and purchase what I thought was the wand and a few days pass and I receive the hose and the handle a completely different part than the one I was calling for.

Rubber gasket fell out from canister/container when lower lid was opened to empty collected debris. Didn't realize gasket has fallen out until today when less suction was noticed. Called Manufacturer, they don't sell or make or provide gaskets. Their only remedy was for me to buy another canister because they don't have gaskets to provide. THIS IS SO ABSURD!!! I regret owning this vacuum when got can't replace a gasket! To me, it's more about this company dipping their hands into your hard earned money. Incomprehensible!

The gentleman I spoke with at Shark was kind, but the warranty for a the Shark product is very poor. I purchased a Shark Rotator in 1/2017 because they stated on QVC that it was a great product for pet hair, and it was for the first few months. About four months in it started not picking up the pet hair anymore but sweeping it into a pile and backing up into the beater bar. I finally had a chance to call Shark today, and they told me that they would have to replace the beater bar unit and they would only charge me $95.00. When I explained that this item should work longer than 11 months when you spend over $400, he offered to give me a 50% discount. REALLY!!! If I am going to pay that kind of money for an item it better last more than one year, or they better replace it for free. I will not be purchasing another Shark item and I will be letting people know about my experience with Shark.

If anyone is shopping for a new vacuum cleaner, based on my recent experience with Shark, I would NOT recommend them. ONE OF THE WORST! I should have gone with my gut and stuck with Dyson. Shark sent the wrong cleaner (after spending over an hour on the phone trying to decide the best cleaner to fit my needs). Called 3 different times to let them know I received the wrong cleaner. Long story short, after 5 days of calling, still wasn't resolved. Sent it back, hoping I get a refund... Dyson came through in a pinch... Getting it Friday. :D

Hate this vacuum cleaner. This vacuum is heavy, will not stand by itself. Very very annoying. I have tried since April 2018 to like this product, I am now trying to sell it for a cheap price, will never buy another Shark product.

Purchased the UV795 at Costco November 2016 and by November of 2017 the power head brush roller was practically useless. At that time under the 5 year warranty, they did replace the whole floor power unit for shipping only. Well, here it is November 2018, and of course the brush roller is practically useless again since it is worn out. I tried again to get another warranty replacement, but was told that their "policy" has changed and that the roller unit is a "wear & tear" item not covered by warranty, and that I would have to purchase a new one for $95. UNACCEPTABLE! If they would design this unit so that the brush roller could be replaced (a usually $20 item on most vacuums) it would make better sense than ripping customers off for a wear and tear item. NO MORE SHARKS!!!

November 2018. Completely dissatisfied! Not only with Product, Product Warranty, also with customer service after sale! We purchased this Duo Clean vacuum after researching warranties. We decided to purchase because of the 5-year v.i.p warranty. The vacuum worked for 4 months. The power head stopped working. The 5-year v.i.p warranty is a scam! After owning this vacuum for 4 months, we are told the power head is a “wear & tear” item. Which means it is not covered by warranty.

We bought this vacuum 2 years ago at Best Buy. Within the first 12-14 months, the lower power head failed. We weren't overly concerned because the warranty covered 5 years. Today, Nov. 12, 2018 I called the customer service department and was told that the power head unit is classed as a part subject to "normal wear", which is excluded by the warranty. Well, I wonder what parts on a vacuum are not subject to "normal wear"? Everything is making the 5 year warranty worthless. Not happy with this vacuum and will not buy another Shark.

Having bought my Shark Lift Away 14 months ago, it has stopped working in hard floor or lift away mode, I contacted Shark customer's service and was told it sounded like the motor had gone and because they no longer produce that model, I was entitled to a new replacement. All I had to do was forward proof of purchase, and return the offending vacuum, I should then expect a brand new vacuum in 48 hours. Can’t fault customer service, just waiting for my new vacuum which is actually £100 more than I paid for my original vacuum.

I purchased a Shark vacuum in May 2018 and it stopped working recently. I was shipped a part that was to fix the problem and it didn’t. I have since called and spoken with 2 representatives that tell the vacuum needs to be replaced, but unfortunately they informed me it’s out of stock and won’t be in stock for 4 to 6 weeks. I’m to be without a vacuum for this long. Their only other advice was to call Best Buy or wait until the vacuum is in stock. No other options for us. It’s very disappointing because the vacuum was great when it worked. I won’t buy any Shark products in the future.

We bought 2 Shark vacuums (Canister and Stick) and the results were terrible. 'Exercise in Futility' best describes both of them. The filters plug in the first minutes of use and (once plugged) there's no cleaning them. The 'Hepa' filter is nothing more than a piece of dense foam with a felt pad beneath it and it's disgusting to service. Opening the vacuum to empty it means - you need a shower. The dirt goes everywhere as soon as the compartments are opened (there's no containment system). These vacuums won't even pick up a pine nut or dried garden pea let alone heavy dirt like sand. DON'T WASTE YOUR MONEY!

This vacuum did not work from the day I received it. I phone customer service and was assured I would receive a replacement. The replacement never came. Shark Ninja was charging my card $19.99 for a return sticker. I stated I should not have to pay for a return sticker. They continued to charge my credit card. I phoned my credit card company disputing the charge. I stopped paying for the Shark Ninja due to not having a new replacement like promised and still not having a $387.00 vacuum that did not work.

I bought the Shark Lift Away because of the 5 year warranty that they offer for their products. However, they really do not offer a 5 year warranty! I have been completely dissatisfied with the vacuum ever since I purchased it. It has very low suction and 2 different parts on the unit broke, 1 being the floor nozzle & the other was the little button on the handle that releases the hose to use the attachments. When I called Customer Service to file a warranty claim, she informed me that it was not covered & I would need to pay $69.95 + shipping just for the floor nozzle and that it was on back order for 6-8 weeks! I don’t know how they are getting by with their bogus claim of a 5-year warranty! Wish I would have returned the unit the day I bought it! Complete JUNK!

I bought this vacuum from Bed, Bath and Beyond 3 months ago. Now the floor nozzle stopped working. It seems to get no power, but the light on the wand never turns off, even after putting it back into the nozzle. I called customer service and they made me go through all the troubleshooting steps, which by the way are completely asinine. When they decided it was the floor nozzle that needed to be replaced (I'm not even sure that's what wrong, as the customer service representative had the hardest time understanding what we were trying tell her, as if shes never even seen one of these vacuums).

I bought a Shark Rocket Deluxe Pro 2 years after I had bought a Navigator Lift Away. I love the Lift Away. Still have and use. I've only had the Pro about 6 months. It's broke. Unusable. The roller brush is broke and makes a horrible noise! Warranty only covers the motor is what they are telling me. I bought because it lightweight. I wish I had kept my money. Biggest mistake I've made. These are made cheap. Don't last. Very disappointed with this Shark vacuums.

Bought a Shark NV95 upright vacuum cleaner, very poor suction from day one. Cleaned the lines and emptied the dust collector, no help. Checked the technical help section on their website and followed all the recommended steps, no help. Called them up, told them the vacuum was only 4 months old, has no suction, and the switch on it (for carpet to bare floors) only worked for carpets and did nothing in bare floor mode. Not even lights came on. A woman stayed on the phone with me for 45 minutes while I went through all the procedures on the web page that I'd already done, to prove it still didn't work. Eventually they said I could send it back (on my dime) and they'd replace it. They took my credit card number to pay for the shipping, and told me they'd send me a shipping ticket (return goods authorization) for it. Never happened. Called a 2nd time and got less satisfaction from a rude customer service rep. Piece of junk, don't buy one.

My (wonderful) Electrolux is 23 years old and still in excellent condition. However, because my husband said it hurts his back to use it (canister), we decided to invest in an upright and decided on the Shark because I had read the (rave) reviews and my girlfriend said she has 3 Shark vacuums (she has a split level) and would never be without a Shark vacuum. So, in September 2016, we purchased the Shark Upright Lift-Away from the QVC Channel for $279, which included all the attachments including the roll-about caddy upon which you put the canister and which rolls around with you so that you don't have to hold the canister while you vacuum under beds, tables, etc.

Parts not covered under warranty. The Shark model NV803 that I purchased 15 months ago has a five year warranty they say but after having a problem and calling customer service or five, they tell me that the powerhead which is the brush assembly that contacts the floor, the motor has gone bad and that is not covered under warranty. It is called a consumable parts by them or $90 plus shipping. They will sell me one but since I paid $350 for what I thought was going to be a five year warranty product very unhappy to be told that I need to be spending money on parts I feel should be covered under the warranty.

I like the Shark nv360 vacuum and its accessories, but dislike the dust cup design and low quality plastic latch hinges. The hinges crack and break off while I am cleaning the dust cup. After which the latches have to be taped to prevent the dirt/dust from leaking out while vacuuming. The way that the dust cup's 2 lids are hinged on same side makes it clumsy to wash. The canister/cup lids are hinged on with good quality and design hinges which should also be used for the dust cup latches that lock the dust cup to the vacuum system. I have had to replace the dust cup twice in three years since I purchased the vacuum new. That is three dust cups for one vacuum! I will give away my unit and buy another brand because of the dust cup lid design and breakage of dust cup latch hinges.

I really loved this light, easy to use, vacuum until after about two years I noticed the coil hose inside the power attachment was rotting away and splitting between the metal parts. According to the website only the motor is guaranteed and the replacement part would be 68 dollars not including shipping etc. I will never purchase another one of these vacuums for this reason.

Bought the Shark Duo that came with two batteries. After several months, one of the batteries will not hold a charge and lasts only a few minutes in the machine. Called for warranty replacement and they told me it would cost me $20.00 to ship another battery to me. Plus the other one had to be shipped back! No wonder it comes with two batteries, you get one good one and an obvious reject battery for the second one! Don't bother buying from this company, they don't stand behind their "warranty."

Previously owned a Dyson, bought Shark to save a little money. DuoClean broke after 1 month. Replacement has been a nightmare, after 2 months I still don't have a vacuum. Save the trouble, BUY THE DYSON! And for the record, my Dyson broke after a year. Dyson overnighted me the replacement part at no cost with zero questions.

I bought a Shark vacuum. It works well, however, eventually you need new filters, attachments, etc. Well, after ordering the parts I needed numerous times, the wrong parts were sent to me. Good luck getting a hold of someone to talk to. Live chat is non existent. The wrong part was sent to me twice, although, I had the orders saved, screenshot. I paid to send the parts back and received less than half refund for each part that was sent (not what I had ordered). Never will I ever buy a Shark vacuum again. Customer service is completely horrendous.

I had a different kind of Shark Vacuum which I loved, too bad it did not even last 2 years. So, this time, I bought the model that was a little more expensive, thinking it would be better than the first. Wrong! This one feels like a whole different vacuum cleaner, the detachments are bulky, heavy, do not stretch, I cannot reach the ceiling without picking the whole thing up, and that bothers my arms. The upright vacuum, just rolling it on the carpet works good, but the cord is too short, I have to unplug it from room to room. I am disappointed.

I bought this product specifically because it looked like the lady in the photo on the box was cleaning her staircase with ease. Guess what? The part she is using doesn't come with this product!!! Misleading and false advertising! When I spoke with the phone representative, he said it was a common problem people experienced! Change it Shark! Sheesh!!! Hey investors, don't invest here, the company must be broke if they can't afford to make a different box for each product!!! $200 mistake!!!

DON'T BUY THIS VACUUM. I bought the vacuum for 400 dollars and tried it. The batteries will not charge. The vacuum will not turn on and they will not refund me my money. I hope that someone can do something about these people ripping people off. I live on a very limited income and bought the vacuum because I thought it would be lighter and I could vacuum my couch by myself. But if a vacuum doesn't work what good is it. I just don't want to see others taken advantage of.

There is a warranty but the parts they replace with may not match in color. My vacuum is red and gray and they can only get me a purple base. This is not right at all. Will file with the BBB for misleading in warranty.

I have had my Shark since May. At first it was okay, now it isn't anything more than a piece of junk, a very expensive piece of junk that is. I have spent two days pulling every filter and piece that detaches to clean and still I can't use it. I wouldn't suggest this vacuum to anyone. I have had several expensive vacuums in the past and never had an issue, they just wore out but this is nothing but a joke.

Belt broke on vacuum. Called customer service and they don't have replacements; can only replace/sell base! I might as well just buy a brand new vacuum. The product itself is pretty good but the customer service sucks! Won't be buying another Shark product! Buyer beware!!

Bought vacuum Nov 2017. Belt broke Aug 2018. You need special tools to replace belt. Customer service said only alternative is to buy the basic vacuum part for $89, with shipping and tax, $111. I have owned many vacuums which all lasted for more than 10 years. I would donate them in good working condition, when I wanted an updated model. This is the first time I have ever had this problem and having to replace the vacuum for a belt seems Ridiculous. It would be the perfect vacuum if they did not make it cheap. If they made it where the consumer could replace minor parts like the belt, they might sell more. I am very disappointed. I really liked the vacuum until this problem.