Shark Vacuums Reviews

This seems to be a better brand than Dyson in terms of price was similar quality. Very effective and efficient and not terribly loud and the rollers work well. Good suction except that my cordless is not as strong as I would like and I suspect the Dyson might be a little bit stronger. Not sure. Overall everybody says this is a very good vacuum when they come to help me here. Meaning anything by Shark.

It's the best sweeper I ever owned. I have 2 of them. I had them for 8 years. Now they still work like the day they were bought. These sweepers get use several times a day with 4 kids. I had more expensive Dyson. Wasn't worth the money. So don't waste your money on a Dyson. The shark is actually better and the Dyson only lasted 3 years. Just go with the shark. You can't beat the price and durability.

I love this vacuum. Really cleans well and lift up the nap every time. Easy to clean. I just love it! It leaves my rugs fresh and hide pile again. Best machine I've ever owned and a great price. I will always own a Shark.

Well designed and practical vacuum, simple and easy to use and very durable, good suction power, comes well equipped and nice design. It also has a great warranty, and a customer service that is there to help you with any issues.

I own both a Shark powered lift-away and a Shark flex stick vacuum. I think they are both top quality vacuums. The flex is fantastic in that you can flex it in the middle of the vacuum to get under beds and other items and no need to bend over. Both work great for stairs though the flex is lighter. After I install new flooring in part of my house I will look into purchasing the shark duo next.

It works great on carpet or smooth floors. It is lightweight and easy to get under sofas, etc. I would definitely recommend. I am a senior citizen and is easy to use and easy to clean. I will purchase a replacement of this brand if ever needed. It is very sturdy.

We purchased a Shark vacuum several years ago and still have it. It is light weight and easy to use but has great suction power. I want a new Shark but this one works so well still I can't justify the purchase. I recommend this company and their products.

Lightweight and easy for multiple uses. We are able to easily switch from floor, to throw rug, to carpet. Lightweight for stairs and easy to connect attachments quickly. Because the rug attachment is smaller, I can vacuum in hard to get spots. Trade off is it might take longer to cover more carpet area but worth it.

I have 2 Shark vacuum cleaners and I love the strong suction and the ability to get the edges of the carpet. I find the hose to be a little short and when I have to reach the vacuum tends to fall over. I like the lift away styles and great for picking up pet hairs off furniture.

This vacuum works great. The suction is better than expected, I usually weaken it a little with the valve on the hose. It has more than enough attachments. The only issue is it falls over easily when the suction gets strong.

These vacuums are light enough to pick up. The lights on the head are really helpful. They have great suction. The wand can be use long or short. I like the way the canister can be emptied. It is nice that the filters are washable, keeps the dust under control.

I like the fact that it never loses suction. Cleaning the filter is pretty easy. Wish ours were a little lighter as I can't carry too much weight. The design is nice and sleek. I don't like cleaning the canister. I'm not too sure about the accessories that are available for my vacuum. Would love to know more. Overall I think it's the best purchase I've made.

This is a great vacuum but there is no storage for the attachments and pet hair gets caught in the roller/brushes. It is lightweight and maneuvers very well! I bought one for my elderly mom because it is so lightweight!

Cord comes from the bottom , giving less cord so you have to unplugged and plug in another outlet to finish job. Attachment are in a convenient location but to do furniture the suctioning hose isn’t long enough to do tops and backs of furniture without holding the unit up.

I bought a Shark navigator lift away deluxe last year to replace a ten year old Hoover wind tunnel vacuum. It is easy to use with the ball style steering, has very good suction. The lift away feature is very easy to use.

It cleans ok...just not real powerful but great prices and multi functional, lots attachments..and easy to clean it as well...great customer support, looks like it is not very sturdy but is better than I anticipated....plus relatively light and easy to use.

Sorry Shark, but the vacuum I just purchased cannot be compared to the one I purchased 3 years ago. What a piece of junk! The plastic is SO cheap. The CHEAP plastic barely lets the vacuum move with ease, making it a struggle to move it around. Also, trying to use your foot to move the vacuum into the cleaning position, well it takes about 5-10 tries.

I bought this vacuum nearly 6 years ago from a target!!!! It is the best one I have EVER had!!!! For several years my daughter would borrow it for her apartment and she has a Siberian Husky and a cat. When she finally got a vacuum of her own she got the exact one that I had because of how much she liked mine, I have to note that her boyfriend also has this vacuum.???

I wish the hose was longer. Would help vacuuming steps and hard to reach places. Otherwise it does do well picking up dog hair. Also makes it easier to vacuum with its lightweight. This was the biggest factor for me.

Buy a Shark vacuum! I really like my Shark vacuum! I like it so much when it was time to get another vacuum I bought another Shark. The price is reasonable compared with other vacuums. I will replace my Shark with another Shark. Thank you.

I am so happy with my Shark lift-away. I’ve had it for 4 years. It does the best job of any I’ve ever had. I’m 72, so I’ve had a lot of vacuums. On wood, carpet, and tile it does a stellar job. It’s light enough for this 113 pound gals to handle and yet substantial enough to do heavy duty cleaning.

I have have a robot vac that self docks and empties itself. It's a good vac. It keeps the floors pretty clean. I think it could use more help mapping floors. They could have crossed a functions with a remote control car to do that from the start. The device could also use more battery life. In the end after making a map they could even let a consumer fine tune it by giving it the finishing touches by using their finger. Then presto, the mapping would be complete. My floor had too many obstructions for it to ever complete. I have had it for 6 months. It is slightly worth buying. It does a good job kind of.

Every detail of the vacuum is thoughtfully designed. I especially love that it turns into a canister vacuum with the push of a button and can get under furniture with the brush roll. Plus, the suction is incredible. Our home has never been cleaner. My partner and I keep saying that it’s been 100% worth every penny we spent on it. It’s so good that we keep finding excuses to use it.

After the very first opportunity to vacuum after purchase I noticed a much deeper clean to carpets, presumable because of higher suction than I was accustomed to. It is easy to switch from hardwood surfaces to carpet surfaces, right on the handle. I still need to use a swiffer after vacuuming the hardwood floor, but so easy to get just the last trace of dust under furniture. I love that the canister and wand detach from the upright so that I can get it under most furniture.

I bought my Shark over two years ago as an online purchase and have never regretted it. It is very easy to use and does a great job of getting little specks out of my carpet! My previous (major brand name) was always fighting with me and would leave wishing I hadn't started the chore! The final straw was when I was trying get the bag out of the old unit and it tore right in the middle of my living room --- ARRGGHH ... it went in the trash right then! I had seen some ads for the Shark and it's easy tank removal. It really is easy AND CLEAN! I had told my girlfriend about it and she ordered one for herself after seeing the Shark in action. For her the major factor was that is was so light compared to her "Major Brand Name" clunker!!!

I've had this vacuum for a few years now. It's worked consistently, picks up dog hair - never a problem. It's easy to clean the the vacuum out when it fills and the brush attachments work well on fans, baseboards and furniture trim.

This is a great machine. So much better than my previous vacuum. Found a great deal of a sale. Works really well on both carpet and hardwood floors. Attachments are good but lack a convenient storage design. Would still highly recommend this machine.

The shark has gone beyond what expected. I owned Bissell, Hoover, and Red Devil and none even comes close to what the Shark has done and the others are now trying to do what shark has already been doing in the power area of the vacuum system.

The Shark vacuum we have has been absolutely excellent. We have had our vacuum for 4 years and it continues to function excellently. The suction on the vacuum is very powerful and the stair attachment is perfect for steps.

Shark is on a par with Dyson only a lot less expensive. This is my second shark product and I will stay with them. The vacuum's suction is great, picks up anything on bare floors as well as my rug. It cleans up and the filter is washable, which saves money.

Easy to handle and clean. The swivel handle is great for under tables. The tank for dirt is easily emptied and easy to wash. You can wash the filters. Steps are easily cleaned by carrying the tank only. The only problem, can't find replacement filters or hepa filter where Shark vacs are sold.

I have had and used numerous vacuums during the last 20 plus years, I love the way it looks once finished, and the Shark is wonderful, easy to do steps, under furniture and odd places. I had owned a Dyson, and 100% prefer the shark, out cleans, works, better than anything I have purchased.

I purchased the Shark IQ Robot Self Empty directly from the SharkClean.com website. Since the product did not live up to my expectations, I visited the site, clicked on "Return" and followed the instructions. The item was received and signed for at the Shark specified address on 03/23/2020. One week later (today) I called their Customer Service to ensure the return was in their system. I was asked to provide my tracking # and the representative confirmed receipt.

Bought this vacuum 3 years ago for 400 bucks at Best Buy. Has 5 year warranty. One of the belts that runs the brushbar somehow worked its way over the lip of the gear plate and started rubbing up against the plastic of the motorhead assembly and melted its way through. I called customer service (not in country, of course SHARK outsources, perfect for not getting issues resolved and not accepting responsibility for a cheaply made product) and was told I had a warranty but it was still going to cost 90 bucks to fix, not including shipping costs.

I bought this product because friends and family recommended the Shark brand and I am utterly disgusted at the lack of customer service and the lack of their desire to "make it right". I have used this vacuum since December 2018, and I have been extremely happy with the results but while I was cleaning, there was debris that I knew the vacuum couldn't handle, so I rested the vacuum against the wall to pick up the debris, and within the 10 seconds it took to move the debris, the vacuum cleaner rolled down and fell and the mechanisms that connect and hold together the "dirt compartment" completely shattered. I even tried to superglue it.

What can I say? After owning three Dysons that eventually lost their suction, I purchased a Shark Apex for my birthday last year (2019) and I love it...except for the length of the hose. How can such a great vacuum have such a short and annoying hose? The frustration I feel every time I use the hand-held part of the vacuum kills my overall love for the vacuum, itself. The hose is too short and if you pull it the vacuum will always fall over on its side. It makes me want to chuck the vacuum out a closed window. It never fails. The vacuum has to be right up next to whatever you are cleaning with the hand-held part of the vacuum to keep it from tipping over. HOW ** STUPID.

I purchased a Shark Rotator NV680 series swivel vacuum. It came with a 7 year warranty. Within a couple months it had a lot of air leakage from the hose nozzle part. I've inquired about replacement & was told it was a normal wear and tear item and not covered under warranty. This part cost $80 plus tax & shipping & handling to replace. I think is very unfair. There's no way this could be normal wear and tear. I use the vacuum two or three times a week. I take very good care of the vacuum. I clean it. Maintenance it after each use. There's no reason for a vacuum of this cost to only work properly for a couple of months and then start seperating & leaking air which affects the suction strenghth. I cannot believe that I would have to replace this out of my own pocket within a couple months after buying it.

Waste of money especially if you have dogs. I wished I had never purchased this vacuum because the hair gets balled up on the roller and if you have a dog like a German Shepherd it's not going to work. I wished I had stuck with a canister vacuum because this is a waste of money for a widow woman living on Social Security. It also moves forward very well but it's hard to move backwards because it wants to continue moving forward so when you pull it backwards they had lifts up off the floor. This is a waste of money.

I was so excited when I received my vacuum cleaner. I ordered it from QVC. I put it together without issues. It does clean my door carpets which are made of stiff yarn. It is power propelled! It will pull you with it when you are vacuuming. You have to pull back hard with every stroke and it wears a person out. Ok, so it helps me exercise! Then I try to use the extension to clean my walls, etc. Nope. Can’t do it. The hose to the the extension is short and stiff. There is no way I can use it to clean anything on walls, fan blades, windows. When you use the extension wand you do have to carry the lift away part (motor with dust cup) or else it will fall over. If the hose was longer, and more playable it would help.

Shark Vacuum model UV560 (Rotator Professional) has cracked on a flexible host near the handle. On the box and their website said this product carries 5 years warranty that is not include wearable parts like HEPA filter, sponge filter, etc. To most consumers, I'm sure they think vacuum host is under the warranty. Guess what? Shark Rep I talked to said that it's not cover. I search and see that many people encounter the same problem as Shark Rep told everyone who want to claim warrant that only the Motor is covered. What's a JOKE and MISLEADING. BTW, this model is not pet hair friendly vacuum. I have to stop in between my vacuum to manually pull out pet hair from brush head all the time.

I got a cordless Shark Duo Clean the 29th of November and on January 26 the roller stopped working! Called customer service and they would not honor the warranty (5) yrs or (3) yrs. The 3 yr. warranty was for it being purchased at Kohl's. We had to pay $79.95 for a new head! What a rip-off!.

I spent 279.99 on a Shark Duoclean. It was great at first, then after only 6 months, the brush motor died. The product came with a 5-year warranty, so I called the company. They said I have to pay 89.99 for a replacement part! What a rip off. Their warranties are a scam.

I purchased the Shark Rocket at BigLots black Friday sale originally for my neighbor. Receding it for about $80.00 off reg price was fantastic. When she purchased one online, gave this back to me. I LOVE IT! Best vacuum ever in all aspects of cleaning, filters, emptying. After young man used it to clean up broken glass suction diminished. Cleaned and followed all DIY online. Finally called customer service. 5 year warranty. Answered promptly. Professional and friendly. Sending a new base in 3 to 4 days. No need to send original back and no charge!

We love the Shark and its performance. However, when it needs repair your local service centers are unable to purchase parts from Shark. Customer Service is completely ignorant of their own product. What a shame. I don't want a disposable vacuum. I'm afraid I need to look elsewhere for my Shark replacement.

I loved my Shark. No wires - great suction. Carpets look like new. What's not to love? Until it doesn't work anymore. 18 months old and no suction and cuts out after a minute. Checked the troubleshooting site and cleaned all filters thoroughly and checked wand for obstructions. No joy. So called customer service who promised to send a new part by Tuesday - arrived on Saturday and it was a new filter! Unsurprisingly it didn't work. Complained to customer service who stated they always 'start' with a replacement filter. Nice to know they consider their customers to be idiots. New part arrived today and still doesn't work. So now without a vacuum for three weeks and very fed up. Had a Dyson before and at least they send some around to fix it. Guess I'll be on hold for another fifteen minutes tomorrow. Wonder what part I'll get this time.

Finally decided to upgrade my vacuum from a cheap Bissell and bought a Shark. The belt broke and I tried to replace but could not find that info in the owners manual. Call customer disservice only to find out you can not replace the belt, you can only replace the whole lower unit for $80 plus shipping. NEVER again will I buy a a shark, I'm going to pick up a new Bissell and replace the parts as needed. Never had a Bissell last less that 8 years (replacing belts, brush bar when needed) and this Shark lasted just over 1 1/2 years??? No thanks!!! I am letting all I know to stay away from this POS company.

I owned a Dyson Pet Vacuum for 14 years until it finally stopped performing. I decided to give the Shark vacuum a try because of its lower price from a Dyson. As the old saying goes, "You get what you paid for!" That is so true!! There are more negatives I have on rating this vacuum cleaner than positives. Here are my pros vs. cons list:

I purchased a Shark vacuum on 9/30/2019 and all of a sudden I have lights flashing and my brushes are not working. So I call and tell them what is going on and they troubleshoot it, but to my surprise it still dont work. Then the lady tells me I need to pay for a new floor part because it is not covered in the warranty and I also needed to pay for shipping. I told the lady absolutely not am I paying anything on a 3 month old vacuum that should not have broken in the first place. Then she said she would waive the fee for the floor part if I would pay for shipping... Are you kidding me right now.

I have gone through two vacuums in a year and a half. The first one I returned to the store and was given another new one. I have had the same issue again less than 8 months with the new one. I called customer service to find where I could purchase a belt to replace the one that is worn out. Much to my amazement they do not sell the belt but the entire head. And to top it off the 5 year warranty does not cover the most important part of the vacuum. What are they warrantying the plastic? Will never again purchase from this company and will try to avoid as many people as possible from having to deal with the same poor quality and customer service.

Two Customer service agents after checking with supervisors have come back to say they do not show this on their records. I called today 1-2-2020.. I find no way of speaking with anyone else to show them proof nor are they interested in seeing what I have. Even without the VIP Warranty my unit should still be covered for the bad part and I would pay a $19.95 shipping fee for them to send me a new part and they will not honor this either. No more Sharks for me or anyone I can influence.

Ordered a Shark APEX from company website in early December 2019. After waiting for delivery notification for over a week, I called the company. Their Security Department cancelled my order, and the agent had no further explanation. My credit card was perfectly valid. She also told me that I could not place another order with a different credit card, because their system blocked my name and address. I demanded an explanation for the cancellation, and was told that their Security Dept would get back to me within 2 days... that never happened. Filed complaint with BBB, seeking detailed explanation of erroneous cancellation. Company's response was useless, stating "we are unable to provide exact details in regards to your order not going through. We were unable to validate the information that was provided, therefore we are unable to process any further orders for you."

I have been a loyal Shark owner for many years. Sadly, that is about to end. I have two robots and a rechargeable stick vacuum that are all shark. Although I have had several problems with the vacuums themselves I ALWAYS received great service until today. I called in several days ago because my RV85 would not hook up to the app (the only way you can schedule cleanings). I was told after multiple attempts that it would need to be researched. Waited three days for my call back but was not near my robot.

I purchased a Shark about a 1 1/2 yrs ago. Started making a horrible sound and realized the rotator brush cracked on one end. Customer service offered to send me the part for a mere $100. Really? I vacuum my fairly small house maybe once a week or so? Certainly no abuse. Their warranty only applies when purchased extra at the store or thru them. Save yourself a headache and go with a different brand. Not impressed at all with the vacuum or their customer service.

Make no mistake, the Shark Vacuum does deep clean your carpet. The issue is that at the same time it breaks the fibers of your carpet. For years we would see the canister full of sand but then realized our carpet fibers (thousands to be exact) were also in the canister. Our carpet was once plush but now there are little fibers left for any type of plushness. So powerful can also be very destructive. Most people probably don't even realize this. They see the canister full of dirt never realizing this is mostly carpet fibers. Terrible! I am surprised more people have not caught on to the destruction of their carpets due to the Shark Vacuum. Hopefully Shark will also catch on and design a vacuum that is not destructive. They should also be responsible for any damage done to one's carpet due to their product.

The hose on my Shark Rotator UV 795 broke within the 7 year warranty period after 2 years. I was surprised to learn the warranty does not cover the hose because it's a wear and tear part?? I should pay approx. $ 95 for a new brush unit including the hose (the entire lower part of the vacuum). After I got upset they offered me a 50% discount. I didn't buy the part. I paid more for the Shark vacuum because of the 7 year warranty. Seems like, it didn't paid off. I bought brand new vacuum this time for less - and NOT a Shark.

I was told my problem with my Shark Lift Away vacuum would require that I purchase the replacement part at a cost of 96.35 plus shipping. When I said that at that cost I would probably just go out and buy another vacuum the agent offered 40% off with free shipping. That didn't seem right for them to do but I put the thought aside since I thought Shark was a reputable company. I should have known something wasn't right when I had to ask him how much he was charging me at the end of the call and he didn't give me a order number. He said the charge was $48.00. I knew this was a little more than 40% off but I figured I misheard due to his thick accent. After checking my bank account this morning I was charged $96.35. I feel I was purposely lied to so the agent could make a sale. I am very unhappy with Shark as this seems to be a shady way to do business.

Products are made to break. I've had one from 2014 stop suction (although it was weak to begin with) that I exchanged for the same one at bed bath and beyond within 2 years. That one was a junk model so I got another from Sam's Club where the brush roll stopped within 3 months. They exchanged it for NV642. The Nv642 had a hose crack in the bottom within 6 months. Every time I called about the "5 year" warranty they wanted $80 for a new head and lowered the price to 40 after "talking to their manager". These vacuums are made to break. Do not buy them!

This vacuum is a piece of crap other than it does vacuum decently. The model is top heavy and will fall over on you or into a wall damaging furniture and drywall (and even you) along the way. The cord is not as long as the Shark Rocket cord was either. Where the vacuum hose meets the base creates a bulky right side that will not allow you to go under cabinets or get close to things when you are on that side of the vacuum. The dust container has stupid plastic pieces in it that prevent the dust and dirt from all coming out because it gets caught up on these pieces of plastic and then you have to use your hands/fingers to dislodge it. PAIN IN THE **!! The cord is attached at the bottom too which makes you constantly step on it and trip on it. HORRIBLE DESIGN and ENGINEERING on this model. I HATE IT!!!

I purchased this vacuum 9 months ago and at first it was acceptable. After 9 months of moderate use in a clean house with no pets the suction is completely gone. I thoroughly cleaned the filters and checked the vacuum for obstructions, but still no suction. This thing is junk. Previously I had a popular brand that starts with a D and it did fine for 5+ years of heavy use (we had a shedding dog then.) I'm going back to my old brand.

I bought my first Shark sweeper when they first came out! My mom in-law is using that one and it still works like a charm! My daughter surprised me with a new Shark on Christmas 2017. It worked great until the air was blowing out everywhere and we confirmed no obstruction anywhere. Called Shark and after some home testing via the call, they immediately sent me a new motor. The new motor did not fix the problem so they asked us to ship the old sweeper back to them at their expense and told me to keep the new motor! Shark is shipping me a new sweeper at their expense. Meanwhile, I’m using the Shark stick sweeper that is picking up like a dream! So if you haven’t decided on a Shark yet, I hope this review helps you make a decision to buy a Shark! I can’t say enough about their sweepers and their customer service! They stand by their products—you won’t be disappointed!

5 years warranties is trash. I paid over 200 for Shark Navigator Lift Away Vacuum and the motor broke down and suction loses after a year. I decided to call the customer service and told us I have pay for the parts in discounted price even with it is within timeframe. Calling and trying to understand the customer service agent is pain in the butt since representative has this thick accent and not a English speaker. I asked to transfer to manager or supervisor, turned down my request. I will never ever buy shark vacuum and will not recommend anyone to purchase base on their warranty, which is totally garbage. I hope no one has to go thru what I been thru with shark.

I like the cleaning quality of my Shark Lift-Away Pro vacuum. But, there is big and costly drawbacks of weak, thin plastic locking clips and hinge tabs. A slight bump from my foot while the opened dust cup is drying on the floor or bumping on sink edge during cleaning stuck-on dust cracks and breaks the snap locks and the hinge tabs! I am on my fifth dust cup/bin! On one dust bin, the side handle broke off. This is a terrible design flaw and poor quality plastic. Vacuum cleaners should be made of steel metal or tin. Shark vacuum, like the car industry, designs products with brief life spans to make more money off of replacement parts. In a few months, I will purchase a different brand vacuum.

I have personally bought 2 Shark vacuums in the last 6 years. The first, a Rocket was an exceptional vacuum as far as suction goes. Its problem was with the actual plastic parts that are essential breaking. Last year age and a broken plastic piece that was just not important enough to replace mainly because of age and cost of the part I tossed it and got this ION Duo Multiplex Cordless and I am happy to say that for the actual suction - again - Shark hits it perfectly. As for the wheels - both have fallen off, rendering this Shark now useless as well. I forgot to mention that the first one had a 5 year full warranty *(which Shark has discontinued) and I actually got a new one every year I owned it except for the last 2 and it was done after that. This one - same thing.

I received my Shark Christmas 2018. I used it the first time Jan 30. I waited for our new carpet to be installed. Two days ago the head stopped spinning. I called Shark. They told me that part would cost me $79 plus tax and shipping. I said no it has a five-year warranty. It's only 10 months old. I was told they don't cover wearable parts. The only thing covered is the motor and refused to do anything else. I was furious. I called back the next day and was told the same thing. Well I insisted they do something. He put me on hold and came back and agreed to send me a new head but I had to pay $20 shipping. I had no choice. I received the package but when I opened it it was lavender. My vacuum is brown. I was told that's all they had. That it would fit.

I recently bought a Shark NV 680 vacuum from Walmart this past June. I paid over $200 for this unit based on reviews. I used it primarily for hardwood floors and had no issues. It wasn't until I used it on an area rug that I realized the roller head part of the unit wasn't working. When I contacted Shark to get the head replaced, they wanted to charge me $90 plus shipping and handling for the head unit. My argument was that it was supposed to be under warranty per the warranty card in my hand. They came back with another offer of no shipping and handling and only &45 for the unit.

I bought this vacuum in August 2019. The handheld wouldn't detach to use without the brush stick. Now the compartment won't open to empty. I called the company and the only help they offer is I have to pay them $20.00 to ship a new vacuum. They don't even offer suggestions as to how to fix this vacuum. I will not buy another Shark product. Terrible customer service.

Called Shark Vacuum after my last vacuum broke in just three years. After speaking to sales and describing what I needed, they changed my card. I received the vacuum and it was completely the wrong vacuum. The vacuum they sent was a very small vacuum for a small apartment, not a house. Called customer service and Shark said to order another vacuum to replace the one they got wrong. How can they ask me to pay for another unit when they screwed up the current order. Their customer service is just horrible. Why not fix what they screwed up on the first order? Now I need to send this vacuum back, wait for a refund and hope they get the next order correct.

I bought the Shark Navigator last year December. Within 3 months the wheel would occasionally fall off. I called them as this should be under warranty and was told that I would have to pack up my old unit and once it scanned at FedEx they send new one arriving in a week or so. I decided to not do it at that point but note the wheel falls off every time and I'm losing suction as well. I call back today and I was told that I would have to pack it up and send it to them with the shipping label that they will send me but I have to provide the Box and it'll take 4 to 6 weeks. What am I supposed to do without a vacuum. So now they said they will send me the motors and the parts but I have to assemble it myself. I will never buy another shark item again. Read the fine print, on the warranty just because it's covered doesn't mean it's covered.

I love Shark vacuums and have had many. Just bought a Shark Powerhead Vacuum. It works fine but unless you have an empty room it really isn't the great product they make it out as. The vacuum doesn't come apart at all so doing stairs, couches or chairs is a big problem, anything that requires vacuuming with an attachment is out of the question. The "powerhead" doesn't fit under the cupboards so unfortunately you need 2 vacuums to do this. I feel that Shark blew it! Why would you make a vacuum that only does half the job?!

We purchased a new Shark recently and the customer service to replace/exchange the unit was dismissive and very disappointing, truly my experience is unacceptable. I have owned Shark vacuums for years and have loved them. We recently moved and I ordered the Shark Apex DuoClean PLA with Zero-M from the TV info commercial. We received the vacuum before we received our furniture from the moving company. The first time I used the vacuum it was so heavy I could hardly move it. I thought it may be the exhaustion from the move, packing and unpacking for weeks, etc. After trying it now on 5 different occasions, I reached out to Shark to discuss the possibility of an exchange as I spent $491 on the package purchase! I was informed I would have had to call within the first 90 days to return it and now we are at 5 months, even though I explained I have only used it 5 times now.

Very disappointed with my Shark Rotator Lift Away. I have to cut the hair out of the roller regularly or the vacuum will not work. I have shoulder length hair which should not be an issue for a vacuum. I had my Dyson Animal for 10 years and it survived two labs that shed every day, teenager with long hair, me with shoulder length hair, my husband and boys with short hair. After our labs passed decided to try the Shark and am disappointed with the roller. I called Shark and was told to use my tweezers to dig out the hair - gross. I have owned this vacuum for less than 6 months and have had to clean hair out often. I have never had to do this with my Dyson or the Hoover I owned before that. I think Shark needs to improve this on their vacuums.

I've wanted a Shark for a long time but since I only have Social Security I didn't think I could ever get one. Then about a year ago, Macy's had them on sale. Mastercard and I bought a red Navigator. I have a very small house and no pets. The Shark worked fine at first. Then it just quit. I emptied the canister, though it wasn't full, and let it rest. As per instructions. It started but instead of cleaning, it DEPOSITED dirt. I got so frustrated I thumped it on the floor and a big pile of dirt fell out. From where?? Obviously, I can't just go buy another vacuum. I'm so very disappointed.

I had previously purchased a Shark vacuum and was very impressed and satisfied with both the performance and support for the unit. Because of this I purchased a second Shark vacuum. When the main hose split open on the new unit (Model #UV560 31, purchased on 3/6/16) I contacted customer service (9/6/19) and anticipated the same high level of support. Instead I was shocked and highly frustrated to hear that the 5 yr warranty “only covered the motor and nothing else”. I have read the warranty and this CLEARLY is not how the warranty is written.

I like my Shark handheld vac but I'm very disappointed in Shark. When product is older and not the newest model you can no longer get replacement parts for their vacuums. So I'm forced to purchase a new vac or use an old filter. Will never buy a Shark again. They force people to buy new instead of continue to use a good vac because I cant replace the filter. CRAP COMPANY THAT RIPS OFF CONSUMERS.

I have had 4 top of the line Shark vacs so far. Every single one develops the same problem - the lower hose in the powerhead separates in places after about a year and the vacuum ceases to function properly. You would think this known problem would have been corrected by now. Do not buy a Shark vacuum unless you plan on replacing it every year. I will never purchase another Shark product.

With seven dogs and three cats and a big pet hair problem, I was very excited to receive the Shark Ninja Apex Duo Clean vacuum cleaner. First, let me say that it really does clean as promised. It sucked up so much hair from my rugs that I was embarrassed. I have no problems with its ability to clean or the array of attachments that come with it.

This vacuum is very top heavy and anytime you try to use the hose and attachments the entire body wants to tip over. The unit tipped over three or more times the very first time I tried to vacuum the couch. The suction power was good for getting up lots of dust. When I used the hose to try and do stairs it’s not long enough to stretch to all of the stairs. I had to do bottom stairs first then do top stairs. I only went down to third step down and even propped the vacuum against the wall to keep from tipping. The entire unit fell on my head rapidly and busted my head open and cut me and dented my forehead. This vacuum weighs almost 20 pounds so it hurt a lot! My head was bleeding and I felt dizzy. It cut me pretty good. There is no possible way to complete the stairs doing from the bottom. The picture of lady with long hose on box is misleading. I returned the vacuum and have been icing my head since!

I absolutely love my Shark Duo Ultra lift pet vacuum. Unfortunately after owning for a year the bristle roll brush stopped spinning. When I looked at it, it seemed as though the wheel bearing had seized up. When researching I found that you can purchase a new bristle roll brush for $12.95. I called Shark customer service to see if this was under warranty but they claimed it was not because it was considered wear and tear. She had me run a series of tests with my vacuum while on the phone and then decided I would have to purchase a new part. So I asked them if I needed to purchase a new bristle roll brush.

Had a great customer service experience. My motor went on our Shark NV752 rotate powered lift away bagless pet vacuum. I called gave the model number and a couple other personal pieces of information. I was informed of the length of my warranty and they charged a $21 shipping and handling fee for the replacement piece. I received a new motor within 2 days. Quick, efficient, great customer service.

Little getting use to on how to take the handle off from dust collector to put stair attachment on. Emptying the dust collector not having a bag is little messy. But, it cleans carpet and wood flooring fine.

I purchased the Shark Stick vacuum because it was fairly lightweight and I thought it would be easy to handle because it was in the style of a stick. I found it top heavy and the area where you put your hand and thumb actually caused blisters. The overall cleaning at first was fast and very thorough. About a year later, I find myself looking at the Dyson vacuums. I find it a little cumbersome.

I bought the Shark Rocket TruePet Model HV322 in Aug. 2017. It is very lightweight, has amazing attachments & easy to remove dust cup & filters. The ONLY issue I have with this vacuum is that you have to go over things like short pet hair, sand, salt, etc. a few times to get all of it. Stronger suction would turn all those 4's to 5's!

Generally I am not one to rate a vacuum but I love my Shark! After two Orecks that were lightweight but lousy in performance, I got a Shark. It's versatile, no stinky bags to change, and works on everything. I'm completely happy!!

A heavy vacuum is hard to move. Hurts my back. I switched to the Shark and it's powerful and relatively lightweight. My housekeeper recommended it and she cleans 3-4 houses a day. She says it lasts a very long time even with heavy usage.

Good easy size, works well, easy to handle and empty. Until we got the hang of it, it would come apart when we tried to use the attachments. Doesn’t make me allergic, which is a huge plus. Light enough to make a kid do the vacuuming.

If I only go forward it works. If I go back and forth it drops what it picked up back on the carpet. Really not good for pet hair. But, works ok on hardwood and tile floors. Also, easy to clean out the dust bin.

Replaced Hoover upright. Shark upright, light weight, easy to push/pull, maneuvers around corners, carries all its devices on it. Love it. Would never go back to any other. Was also economical. HEPA filter, long cord, easy to empty. Nice looking.

The only issue I have is when I want to use tools versus regular vacuum. I've had the vacuum fall over on me and hurt me. Other than that, I have 2 Sharks and love them. I just think they need to add an extension hose to make it easier for non floor cleanup.

I have hardwood and tile floors with area rugs in the bedrooms. I love how it picks up from all edges of the vacuum. I can dust mops the hard to reach areas and bring it out so it can be vacuumed and it cleans very well.

Love Shark vacuums. I had believed that my carpet was clean when I was using another brand vacuum. The day I brought my Shark Navigator Lift-Away Professional Model UV540 26. (That model number was made for Costco. But it is the same as models NV350 series.) I vacuumed the carpet again using the Shark and it picked up half a canister of dirt and hair. I was stunned. It is lightweight and excellent suction and the headlight is great. They are sometimes sold with extra extensions and tools, but I only have the minimal. My only wish is that the hose was a bit longer. I need to purchase the extension, want to do my cobwebs and vents. Be sure to empty the canister when it reaches about 3/4 full and clean the filters often. Love this vacuum and all Shark products I have tried.

My review is for the Shark cordless with two batteries. Perfect for everything! Goes everywhere. Easily breaks down for getting under furniture. Also has floor and carpet functions. Can be used as a big catcher, lightweight and perfect as a small hand-held vac as well. Quick work to vac, car or whatever.

I was surprised how nice this vacuum was when I bought it for my daughter. She liked it so much I bought one for myself. I love it and it didn't cost that much. Well worth the price. I plan on replacing it when it breaks with another one.

One of the best features is the ability to take the sections of the vacuum apart to use attachments and get to high places. The one drawback is that it can be difficult to hold the motor up while vacuum high places. It gets heavy. But I understand the need to keep the hose a manageable length. Perhaps an extension hose would be aement. Good attachment.

I like it but I wish they are a bit cheaper. Mine broke one day and called customer service. They gave me an upgrade for a good price. I did receive it like they said and I love it. Would recommend it to my family and friends.

I've had my Shark broom vac. over 2 yrs. and it still picks up as being new. Just keep the filter clean. I've clean the dirt canister after each use. It's called the Roltor, replace the filter once. Very lightweight.

I had a Dyson that quit working after 2 years. I did my research and bought a Shark Rotator and it does a better job than the Dyson. I have cats and a dog and it picked up their hair and the litter with no problems. It works well on all surfaces and it isn’t heavy. This vacuum is perfect for my needs.

The base swivels so it gets in between chair legs and the like. My only complaint about this vacuum is the when you take the hose off to clean areas such as inside furniture arms, etc., the hose assembly is unwieldy. Now we use a Shark Hand vac for that and problem solved.

Shark makes the rocket, it’s a great little vacuum! I use it all over the house! I cannot believe how it picks up! Empty often! It is sure worth its money! Around $125, at Home Depot, I would buy this vacuum again!

Overall it’s a mighty little vacuum, lightweight and gets into most areas with ease. I’ve only run into a slight problem when trying to find the replacement filter that should be replaced occasionally. It would seem the point of purchase would have small display of that type of item.

It's very light, manageable, yet has great cleaning power. It's very easy to handle. The cord on the rocket needs to not be attached to the part that holds the dirt collecting canister. Makes it difficult to dump.

While it does a good job the canister is too small. We have 2 dogs, one that sheds terribly therefore requires frequent emptying of the canister. Also the head is small so takes longer to get the house cleaned.

As a senior with shoulder problems this vacuum is light enough for me to use. Its performance is excellent and easy to empty. It picks up everything no matter the type of floor. The price was reasonably and affordable.

I don't have one and want one. But I have used someone else's. I found it to vacuum better than any other I have ever used. I guess you would have to try one for yourself to see why I believe it is a good vacuum.

Shark Navigator bought from QVC -- really hyped it up undeservedly. Find it has totally wrong diagram in their owner's manual, causing me to have the filters in all backwards. Needed to spend $50+ to get it working again and find out the right way to put in the filters!

I actually have 2 Sharks. Both of them work well. One of them broke down after two years, but Shark honored the warranty and sent a new motor very quickly without any hassle. One of them is rather heavy, but great on carpets.

My Mom bought me an Ion Robot for my birthday to help me around the house and I was so excited. It worked great and saved me so much time cleaning. A week into use, one of the wheels locked up. My mom offered to return it to the store but I saw it had a warranty so I decided to call Shark. They gladly warrantied it and sent out another robot. Unfortunately, after about a week of use, the replacement robot had the same problem. I called Shark again and they had me send the whole unit back for a full replacement, which I received 5 days ago. Since then, this robot has ran 6 cycles, gotten stuck over 45 times, with a total of 3 times that it was legitimately stuck. The other 40ish times it got stuck was against an open wall, and it's doing it as I write this. It stays in one part of the house, even leaving a room I physically put it in, it has plowed over bot boundary strips, ran over my foot and slammed into furniture, but slows down for something like a dog bed.

My Shark is 5 years old and still works perfectly. Only replaced the foam air filter once. Unit is versatile, and a great value for the money. Mine is the Shark Navigator and comes with all the attachments.

It's heavy and sometimes won't go to the direction I want it to go. I dread vacuuming with it. I wish it was more lightweight but still has that cool appearance. It also gets clogged up easily. At least emptying it out is easy. I suggest not to keep a Shark over a 5 year period.

The Shark Lift-Away is the best vacuum cleaner with great suction. I also have the Dyson Animal and it doesn't have the power that the Shark has. I'd highly recommend the Shark. It can reach tight places under furniture easily.

Great sweeper for daily sweeping on hard floors & carpets. Suction is great. Lightweight & easy to use on steps & carry between floors. Easy to empty. Many attachments included. Breaks down for use in car. Great sweeper.

This cordless vacuum picks up daily stuff without much effort. It's easy to empty & filter washes easily too (cleaning up cat litter means it gets full of dust). I wish it had a little more power, but that's not to say it's not powerful for what it is. It runs just long enough to do a couple rooms & charges up within a few hours. I have used it more than once to suck up a spider or other bug during the night, so appreciate how it comes apart quickly too!

Let me start off by saying this is the best vacuum cleaner I have ever purchased! Great suction, all the additional parts work fantastic. I would like to say if you are looking for a vacuum cleaner that is perfect I suggest Shark.

It's relatively lightweight for what it does and can be disassembled for easier carrying. It does a great job and it easy to clean. Just empty the canister, no bags needed. We've had two for several years.

I have a Shark Navigator Lift-away and it never lost suction for the past 5 years and I love that you don't have to buy any bags for this vacuum. It's very lightweight and to clean it is very easy. Just empty out the container.

My Shark vacuum cleaner is the best that I have ever used. It is lightweight yet very durable. Easy to clean and use! I would recommend this vacuum cleaner to anyone that may have difficulty with other heavy vacuum cleaners.

I have a total of 3 vacuum cleaners, they are all Sharks. The most recent I bought was the canister model. I have been very happy with them all. They have all been a very good value for the price paid.

I haven't had any problems with my Shark. They are good about replacing parts free and free shipping. I've had my Shark for six years. Still working real well. It's a good vacuum. You get what you pay for.

Vacuum works very well except for the fact that my dog's hair badly tangles in the roller brush requiring me to cut out the hair to unblock the intake. This is very frustrating and time consuming. I wish I had a way to replace this brush from the company.

Terrible service. ION screw broke at wand and brush attachment bought. Received 9/12/18 five year warranty for the birds. Will not cover to replace the part. Have to pay. Will never buy Shark products again.

I have the Shark professional. The vacuum is lightweight, easy to carry up and downstairs. It did an amazing job vacuuming up my small dog's hair. Easy to empty out and clean. The attachments work great on step and corners.

I bought my first Shark when my wife was ill and I wanted a cordless. I found that the cordless worked as well as the corded. Because of this, I purchased one with a cord and found that although being lightweight it worked better than the big boys. We were able to reach into tight spaces that were not accessible without moving furniture with our old vacuum. We would not use anything else.

It actually works the same as the commercial! Great on hardwood, tile and carpet. Easy to clean and empty. Shop online sometimes. It is a better value. The only downside is no place for all of your tools.

Wearable parts break easily. Suction is great! The latches that hold collection tank on snapped within 9 months of purchase. Still a good buy for cost vs value. Did not try pro models. I'd buy again.

I love love love my Shark vacuum. I have used it to death do us part as rental homes for friends that do not live here, I have used Vacuum and Shark steam mop to death. I need new ones, soon as I can. Please keep up the good products as so few companies do not, they cut corners and merchandise fails to meet customer expectations, Shark go. Thanks.

I am happy with my Shark vacuum cleaners' features and the price. It does what it advertises and I love that you can easily separate the sections for use and cleaning.

A vacuum for all needs, bare floor to high pile. It is lightweight and has a streamlined appearance. It weighs considerably less than its competitors and provides a quiet roar to the cleaning. When using, it is almost malleable in one’s hands and turns on a dime. It requires little strength and can easily pickup dropped items in high pile. The power cord retracts into the belly of this red beast.

Really works fantastic and is a great buy for what it does and all the attachments! It’s lightweight, easy to carry and store and you can actually see the dirt it picks up in the clear canister which is so easy to clean. My husband loves this vacuum!

I have the Shark Ion and it fulfills all my vacuuming needs. Its most attractive feature is it's lightweight. I can lift it with one hand easily and it takes no effort to push it across the carpet.

It’s light that you could move it easily while doing your cleaning , suction is great and this vacuum last more than 5 yrs. The price is competitive especially that the vacuum could last more than 5 years. It’s a good investment for your house.

We use ours in our RV which we use the hanger that comes with it that is mounted on the wall out of the way. It is compact, powerful and does a great job. Picks up the cat fur from 3 cats and a dog. It is also easy to clean and maintain.

Great vacuum. Very lightweight, easy to move from room to room, cleans all floors with no much effort. Love the compact size, can be store anywhere. The on-board attachment make cleaning hard to reach areas so much easier.

I think the Shark is one of the best vacuums out there. I’ve had a few including Dyson but the Shark is definitely the best value and performance. It is amazing what it picks out of the throw rug. I also have a Shark rechargeable for my hardwood and it is also amazing.

Shark: Hands down, the best vacuum/cleaning products you can buy.. Easy to use, sturdy, versatile, great useful features and unbelievable sucking power and best bang for the price. I own 3 Shark products. Forget Dyson! I HAD one. Dyson is an overpriced piece of plastic with terrible suction. Go with Shark. You won't be disappointed.

It’s great and works perfectly. The cleaning is phenomenal. It cleans my carpet really well. Have no problem storing it after use. The canister is easily emptied. Quiet and runs really well. The attachment are very useful.

The Shark Navigator Lift-Away Deluxe NV360 Upright Vacuum, vacuum cleaner virtually picks up everything in its pathways. It's extremely lightweight and durable. I find the suction is really powerful with the attachments. The bagless vacuum really comes in handy and great for the environment.

I have had a Dyson and a Kirby. I decided to buy a Shark and was so surprised that it works better than the ones I had. Not so expensive. Great job it does. Lightweight. Dyson and Kirby were very heavy and expensive!

Cleaner has many attachments which are easy to use. It is lightweight which helps as I am 81 years old and have 12 stairs to clean. I have other brands, but they are too heavy for me to handle and change filters.

The machine does a great job every time and is easy to use. My only complaint is that my wife and daughter leave a lot of hair on our carpet that the vacuum cleaner picks up but I find it very awkward and time consuming to clean the hair out of the machine.

Vacuum is very good. It's a Shark Apex DuoClean. It performs well and moves very easy. Containers easy to empty and the filter is washable. It switches automatically between hard floor and carpet. Worth buying that's for sure.

Terrible design with the detachable hose not long enough and impossible to get back in the older, sponge filter and HEPA filter are impossible to find and when I did was way too expensive, collection container is small.

My Shark has powerful suction—as good or better than any vac I’ve had (and I’ve had quite a few). My only gripe is that it is heavy. Guess that is where the power comes from... I think it is a great value for the money—and I got it on sale. Bought another one, the Lift-Away, for my son and his wife. I don’t think you can beat a Shark at any price.

Suck is an understatement for this piece of equipment. This is the best sucking vacuum I have ever known. It picked up debris that my other vacuum left over. I would definitely recommend this to anyone who wants a vacuum that really sucks.

The Shark vacuum swivels to get in every crevice and has plenty of attachments that allow you to reach the hard to clean areas like the top of the drapes or down in the cushions. It comes apart easily for using the extension pole - you can use a short reach or a long reach.

My Shark Rocket is wonderful! It is lightweight, easy to handle and very easy to clean. I don't have to go over and over to pick up dirt. It is convertible which makes doing my stairs a snap. You don't need to buy filters which saves money. The cord is long enough that I can do my stairs without having to plug and unplug to get them done.

The one I have does not hold much dirt. Also is top heavy and falls over if you don't lean it on something. The suction is not as good as advertised. Dirt gets stuck in the hose. The vacuum is difficult to hold and manage. The attachments are difficult to attach. It is heavier than they say. They are constantly making a different model right after you buy one that you think will be good.

It is supposed to be especially for pet hair, but my dog's hair is always wrapping around the roller brush. I have to flip it over and take a scissors to cut the hair wound around the roller. Ciao.

The only downfall is the size...I am under 5' ft. Tall and it is sometimes hard to handle (carry upstairs because of its size not weight). Other than that, I love it! Gets all the pet hairs up from our 3 German shedders!

I love my Shark vacuum cleaner. I love how it rebuffs floors, cleans the carpet really well, and overall does the best job I've ever seen in a vacuum cleaner. From now on I'll only buy a Shark vacuum cleaner.

I love my Shark pet Rocket vacuum. I had a car wreck and lost my hip sac, I needed a lightweight vacuum and this fit the bill. It gets the pet hair and dander, cleans right up to the base boards. Easy empty. What can I say. This will be my vac for good.