Shark Vacuums Reviews

Do not buy. If you have animals or kids this vacuum is not for you. The dirt/hair never goes past first compartment, you need a stick to empty it as everything gets stuck around the bar in 1st dirty compartment, the duo rolls collect hair and dirt so when you shut it off dirt falls onto floor and you have to pull hair from rollers. Very unsanitary. Does not clean well at all. Clogs constantly and all the filters clog per use. Would never own another. Guess time to try Dyson.

2 complaints: hoses tend to crack at wear spots and have to be taped together; and unit can tip over easily when extra length hose attachment is used. Otherwise, unit cleans very well and no escape of dust particles in the air.

This vacuum cleaner picks up the animal hair along with everything else. It is super easy to empty into the outside trash bin and the filters are easy to clean the dustout and wash by hand. The beater bar is easy to clean and as long as you take care of it, it will take care of you. It has great suction and is easy to push around, almost self driven making it easier on those of us with joint and muscle problems. We have had other vacuums and the Shark is my favorite. We have owned this for more than 2 years and it works the same now as it did when we first got it. No bags, does not put dust into the air, washable filters...no complaints.

I love my Shark vacuum and in fact have gotten 3 others to buy the same one! It's great for picking up dog hair. I only have 1 dog and I have to empty the canister after almost each room I do. It has a movable head with makes it easy to get into corners. Filters are easy to replace as needed.

My Shark Navigator Freestyle has a recharge station and it worked fine for the first year or so, but lately it won't hold a charge. I don't know how to replace the batteries or if they are replaceable. It will start and work for a minute or two, then turn off. The machine's initial cleaning power was good, not great, and not very good picking up dog hair (we have 2 dogs and a lot of hair). If you have large seams in tile, for example, dust in the seams doesn't get picked up. It is basically light and relatively easy to maneuver.

I have 2 dogs that shed all year long. We need to vacuum almost every day. The Shark does a good job keeping the hair under control. I previously had a Dyson which worked well but didn't get under all the furniture as well as the Shark does.

My Shark Ultra Upright's overall performance and versatility is good. The greatest negative issue I experienced with the vacuum is the short hose length. Stretching the hose often results in the vacuum falling over which can damage home-furnishings walls etc.

I have had several Shark vacuum cleaners over the past few years. I think that Shark makes an excellent product. The Shark vacuum cleaner comes with a 5 year warranty. I will never buy anything but a Shark vacuum cleaner.

The Shark is light and easy to handle. It does a great cleaning job on both low pile rugs and wood floors. Also, it does an excellent job of sucking up cat hair, and the canister makes it easy to empty. I only wish the hose was a little longer for doing stairs.

We have both the Shark plug in multi use and the battery powered XL. They are both better than anything else on the market. Shark has the best products on the market. They pick up what others leave behind.

We bought our Shark Lift-Away even though we had much higher priced vacuums (Dyson, Rainbow and even a Roomba) because we had purchased a lake home and had taken our Dyson there. This Shark actually blew my mind! So easy to use, so portable with quick change features and above all so powerful! I asked a local vacuum repair shop about their thoughts on the Shark when I took a vacuum to them (3rd time) for warranty repair and they rated it low because of getting parts... That proved untrue when I broke one of the hose connectors (my fault) and went online to order. Not only fast service but the part was inexpensive. That is why the repair shop didn’t like Shark; they will sell you the part and at a decent price! Plus these parts are easy to attach. I would refuse ANY vacuum cleaner offered to me for my Shark! That is how I feel about Shark!

Rating is for the Shark Rocket stick vacuum. This was purchased 4 years ago for our RV. Absolutely love this vacuum. It picks up pet hair better than any other vacuum I have ever owned. It came with a number of useful attachments. The vacuum is easy to empty and the filter is washable. Also has a really long cord which is a nice convenience. The vacuum doesn't stand up by itself and that is the only complaint I have after 4 years.

Our second Shark upright. Newest one is the Shark Rocket DuoClean Ultra-Light Corded Stick Vacuum. Perfect for our two bedroom apartment. We have three rescue dogs and this Rocket is amazing with dog hair. Strong consistent suction, easy maneuverability, much easier to empty the dirt canister and long cord. Highly recommend.

This is a great little vacuum. The only negatives are it should last longer per charge than the 15 or 20 minutes when you use turbo boost. Also it is nice and small and fits in areas very well. The pocket that you change out to clean all the hair or dirt should be easier to use than it currently is. We have two dogs and it does a good job of removing the hair from the carpets however doing a 400 square-foot area almost completely fills the pocket.

I love my Shark vacuum, but my mistake was buying an older model and the tubing cracked. There was no way to fix it, and basically I have to buy a new vacuum. I called Shark and they indicated this malfunction has been fixed in the newer model. I could buy the piece that broke, but it was too expensive and it made more sense to buy another vacuum.

The Shark has really great suction, is lightweight and easy to handle. The dirt cup is easy to empty. The detachable rug beater head comes off quickly for getting into corners. The only negative I found was that the suction tube does clog but is easily cleared.

I like the weight of the Shark, heavy enough to stay on task, light enough so that I’m not tired after vacuuming. I have purchased several Sharks for gifts. Filters are easy to get to for cleaning. The pivoting head makes cleaning under tables and chairs possible.

Been using Shark vacs since they first came out. They are not heavy, can't beat the price for such good performance. Will never use another brand ever again! They have many different options, sizes and prices for just about everyone. They stand by their warranty also!

My Fiance bought me the Shark and I haven't looked back. It's amazing when you think there is nothing left on the carpet. The shark will continue to vacuum up dust etc. If you want a conventional upright with the few attachments that you really need then just do it...Buy the Shark. You will never regret it ever. I also have allergies and I truly believe they have been so much better since I have been using the Shark! Just do it!!

I replaced my Dustin, I have several Sharks and can not say Enough positive remarks on its performance. Hands down the best vacuum on the market for the price. The hose feature is easy and accessible.

The suction power is great and it is relative easy to assemble. The section to remove the dust is a two fold process. You have to remove the main canister then open the door to remove the dust. My only problem is that it’s on the heavy side and sometimes a little awkward to maneuver.

It's a great vacuum. I have the TruePet model. Holds up and performs well - it just has too many little parts to deal with. Probably why the stick vacuums are becoming so popular - effective/powerful but also simple and uncomplicated.

Good for a small house with no children. We also use it on our outside carpeted deck. Attachments are handy and convenient. Would definitely buy again and recommend to others. Look for it on sale.

The Shark we bought for our 1600 sq ft home suited us perfectly, until we removed all of the carpet due to allergies. Now with hard surface and a few area rugs, it rarely comes out of the closet. It worked great on the carpeting, easy to operate, but the cord could have been a little longer.

My new husband and I each had vacuums. When we combined households, we only needed one. He had a Dyson and I had a Shark. I used both for a couple of weeks and it was clear that the Shark did a better job and was easier to use.

Love my Shark. It is a handheld, with a rug beater and a shorter beater brushes. Only has minor design limits... a cord holder too low on it gets in the way of getting under furniture. In general attachments are great!

Recent purchase is the model NV501. Replacing the NV351 as a primary vac. Also have the NV26. The new NV501 has greater flexible in configuration and overall use in cleaning. One notable difference is a lower weight without loss in vac suction. The NV501 uses a lot more "plastic" in its build and accessories are not interchangeable with earlier series. Time will tell...

Dyson cost too much, I refuse to pay that much for a vacuum cleaner. Dirt Devil picks up well but too many things can go wrong with it - belt breaking/pieces are cheap and can be easily damaged/hard to find parts. The Shark I have has a pleasant sound to it while using it/easy to empty/very user friendly/has a light on the suck up mechanism - so you can see the area you are vacuuming/lightweight/cord is longer than other vacuum cleaners - can go to several rooms without plugging in and out of outlet.

It is a powerful vacuum. Great for people with animals. The lower price one works just as great as the more expensive one. I have always been happy with the performance of the Shark's vacuum. And will always stick with this brand.

It seems to be top heavy! The brush casing is small compared to the weight of the tank and just a touch in walking past it causes it to fall over. Also the travel path of the dirt must make a sharp turn at some point, because I have had to take it apart twice, to clear the blockage. This is normal dirt with cat hair and regular carpet fuzz. I make sure there are no items that you could pick up by hand. I like the ease of emptying the container, I just think the overall design of the vacuum could be improved. I gave up a new Kirby because of the weight.

Reasonable cost, great performance, really like. The Shark also lifts off the base for easy cleaning the stairs.Glad I got rid of that Dyson. I also have an Electrolux that I like better than that Dyson.

I HAVE A 5 YEAR WARRANTY THAT DOES NOT COVER HOSES!!!! BECAUSE ITS A WEARABLE PART!!!! Here is what the warranty states!!! "Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty." It does not say hoses!!!! It says parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit!!!! Hoses are not parts that require regular anything other than use!!! WHAT A SCAM!!!! When asked if I could talk to someone else about my dissatisfaction I was told no!!! I am not sure how they consider a hose the same as a part that need to changed like filters and pads!!! So I had to but the part!!

It took 6 calls and over 2 hours to get someone to send me the part to my vacuum that had been recalled due to possible shock. The first person I spoke with said he did not understand what "product recall" meant and could I please spell it for him....he explained that he is from another country and didn't understand. I in turn said that not only should he NOT be working in any sort of customer service if he has no understanding of the English language, but the fact that he didn't get it was a "You Problem and should not be a me problem". He would not allow me to speak to a supervisor and as I continued to insist to do so he came back to the phone and said the supervisor was ready for him to transfer the call and speak to me. Well, after waiting for 67 minutes they hung up on me. I knew they put me on hold just to mess with me, but I was prepared to wait as long as it took....I have unlimited minutes and another phone. I would have waited all day.

Good product, horrible service. They sent me the wrong replacement pads. Now I have to pay shipping to return it plus have a 10% restocking fee deducted because of an employee's mistake. You're better off ordering off-brand pads instead of dealing with this bs.

Failure of brush head within 2 years. Soft roller quit. Settings on low floor, head/shaft tilted. Rollers clean and clear. Lights on vacuum body and green light on roller head on. Brush head is not covered by warranty. Replacement head $89 USD, works fine.

This is absolutely the worst. You are better off crawling around on your hands and knees and picking up the dirt because as soon as it picks up anything, it shoots it back out. It was the biggest waste of money. I am extremely disappointed.

We have bought several Shark products. Our newest is a Shark Navigator SV1106. It is a great vacuum but the battery is ancient history. They need to use NIMH or Lith batteries. It is a nuisance to have to wait until the battery is totally discharged to recharge it. You should be able to bring a battery up to charge without the total discharge. I'd happily buy an aftermarket one that can be charged anytime.

I have purchased 5 Shark stick vacuums within the last year... for my kids and myself. I have been totally happy with the product, but my daughter who has had hers the shortest time and uses the least had the lower unit quit working last month (unit was literally just 1 year old last month). She contacted them to request a repair under warranty (5-year) and was told the entire lower unit was a "wearable part not covered by the warranty". I couldn't believe it so I contacted Shark myself and was told the same thing. Basically EVERYTHING on ANY shark except the motor in the top IS CONSIDERED A WEARABLE part and not covered by the warranty.

I’m giving 2 stars because I like the self cleaning brush roll and the vacuum’s power but this vacuum is heavy, difficult to maneuver, and the most awkward I’ve ever owned. Do not buy this if you are not strong or have a bad back because it’s extremely heavy. The hose is not long enough when lifted off the base so you cannot roll it around with you, you have to carry it (even the lift away is heavy and awkward). If I didn’t like the self cleaning brush I would have returned it after the first use.

I bought my Shark NV501 in 2016 and it worked fine for about a year and a half. Suddenly, the brush roll stopped working. I followed the manufacturer's recommendations to fix the problem (clean the brush roll, check for clogs, be sure that the green brush roll light is on, good electrical connection, etc). Still the brush roll would not work. I attempted to return the part on the Shark website, as it has a 5 year warranty. I found out that I cannot return the defective brush roll because I don't have the original receipt for the purchase. The manufacture date is on the plug and it is clearly within the warranty period. I even tried a fix from the internet whereby I changed the relay switch on the brush roll. That did not work either. Now I have a vacuum that doesn't work and can't be returned even though it is within the warranty period.

My initial vac had lifetime warranty. Just found out it did not transfer to replacement. All was offered were filters. Vac needs replaced, suction is weak and all checks were done, but nothing replaced. I thought and was assured that lifetime meant just that but nope. Now I have a Shark that's more of a guppie or plankton. I have medical issues and 3 animals that shed and I need to get it cleaned up and the way I did that was with the vac.

I will never buy another Shark. We had ours for 4 years without issue, then noticed that it was not sucking up anything more than light dust. Upon inspection I noticed that a flexible hose in the main motor unit was torn, likely due to constant flexing. The head was easy to take apart so I called Shark to order the part. THEY WILL NOT SELL IT TO YOU. They want to sell me an entire new motorized head unit. Total BS. Why throw away something that could work with a simple part replacement? I am done with Shark, I hope this review convinces others to avoid their products.

The Shark Duo Clean vacuum falls over when you use the wand -- which is much of the time, since it is too big to fit under furniture. I crashes to the floor if you're more than 2 feet away. Their suggestion? Detach the canister and carry it around or put it on the wheeled caddy they provide. IF I HAD WANTED A CANISTER VAC I WOULD HAVE BOUGHT ONE. They should refund or replace since this is a design flaw. I have since found MANY complaints about this issue, so they should warn you upfront or FIX THE PROBLEM.

I've called their customer support numerous times. Numerous times they had me take the vacuum cleaner apart which I did. Numerous times they told me it was fixed. Every time I call back I tell them it's still not working. Either it's making a loud noise or it has no suction so I call today one more time to get them to make it right and they told me that I need to buy the bottom piece. That piece will cost me $71.99 and I asked them why they are not supporting their product when it's their product that has a malfunction because to get it to do any suction I had to cover the intake valve even though the bottom piece is not sucking any longer.

Great vacuum but terrible customer service. I ordered two vacuums valuing $700 total. Waited two weeks and the order has not shown up. Called customer service to be told that one vacuum was on backorder. How long is backorder? Was told they don't know. Could be anywhere from one to two months. Really!! Asked what my options are and told cancel order or wait. That is terrible customer service. Asked to send the unit not on backorder and told can't separate orders!! Again, terrible customer service. Company obviously has lots of business and could care less if they lose a $700 order!!!! Give your business to a company that can give you customer support!! I guess next time order on Amazon!!

Went online to order a pet vacuum from them. Input my credit card and it said they wouldn't accept it. Tried half a dozen times to no avail. I know my card is good and had plenty of money to pay for it. When I went to my card statement online to make sure they didn't do numerous charges I find that they charged my card 25 cents five different times for fees. Just because their site was screwed up and didn't accept my card they charged me a "fee". This is total unsatisfactory customer service. I sent them a message telling them to refund my 1.25 total fee charge and also to make sure the 1 dollar pending fees DO NOT come out of my card. This company has a total lack of proper customer support. If you're looking to buy a vacuum I highly recommend going somewhere else. This company stinks!

Bought from Amazon. On unpacking dismayed to find it was flimsily made with brittle plastics and many of the interconnecting sealing rings damaged or displaced. Although nominated at 750 watts motor power, because of the restrictions and convolutions this equates to only 80 watts at the business end! The motor, wand and dust box clip together with small flimsy brackets and hopeless small springs. Very little suction and on switching off, the fluff and dust was trapped in all the pipes and fell out of the bottom of the machine! I live in the UK. The customer service centre is in Canada. Summary, badly designed, poorly made, hopeless after sales service. It has gone back to Amazon.

I have a Shark Rotator Professional sweeper NV400. Called to get a belt and they want me buy a whole new bottom. They have belts for other Shark sweepers. Hoover is looking good. Belt will not go around and light will not work. Needed for suction. HOOVER here I come.

After using Shark Vacs for about 10 years, my the brush roller on my 3 year old Shark Rotator stopped working in December of 2017. I could vac bare floors but carpets were left dirty. On March 16th of 2018 my husband and I decided to buy the newest Shark Duo Clean. Paid $465 at Lowe’s Home Improvements. On March 20th of this year, my husband was using our one year old Shark Duo Clean to vac an oriental rug that we had vacuumed many times before using the new vacuum.

I have now purchased two Shark nv650 models. I was so excited to get my first Shark. I had it no more than 5 months when the head of the vacuum broke at the swivel. We looked into getting a replacement head but the part is not available. So we bought a new one and kept the old one for parts. Now a little more than 6 months after purchasing the second vacuum it needs new parts. The hose has had multiple holes where it connects to the vacuum. I have replaced it and again the hose is broken at the base of the hose that connects to the vacuum. It is not worth the problems. It does have amazing suction but the durability is horrible. I have had cheap vacuums from Walmart last longer.

We bought a professional Shark vacuum and one of their steamers a few years ago. And we liked them even though we had to replace the hose and main pet hose attachment which they charged us for but we brushed it off because it worked way better than our Bissell. It does have some weight to it and was no fun carrying downstairs so we bought a lighter separate one for basement which was a waste of money. We used it maybe 20 times before it stopped working. The brush stopped rolling and they refuse to replace it without a 69 dollar fee plus shipping and will be only warranted for three months.

After 1 year of use, the roller brush quit working. My husband was able to access the area and found that a small belt had stretched and would no longer turn the brush. Called Shark and was told the bottom of the vacuum was made in China and they did not provide parts. I had to buy a complete bottom in order to use a VERY EXPENSIVE vacuum. Needless to say, I would not recommend this vacuum to anyone!!! This should be covered under warranty.

I own a cleaning company. I use my Shark quite frequently, it picks up really well and I recently noticed a hole in the hose. I called the company and they are sending a shipping label. It cost 20$ and I’m getting a new vacuum, I am waiting on the Shark duo, and I think it will be even better than the model I currently use, very excited!

Be careful. False advertising. These vacuums are no good? Don't work on dogs or house only singles with no life, no pets and no shoes and exceptional. They don't work with kids. Kids meaning more than 1. Don't get this vacuum. Go to Walmart, Target, anywhere else. This vacuum did not last 10 mins. These people are trying to make quick dollar false advertising a vacuum and will not speak to me. I have been on the phone all day and they can't get even their talk together. It's not the money. The vacuum is sucky. I have dogs. They advertising as it being a good vacuum. It sucks. My experiences is that they don't want to talk to me because they know I am right and they are false advertising this vacuum to millions. Be careful and good luck. I return this vacuum within my first 10 days and know they won't communicate. They have hung up the phone 30 times and iI think this is scam. Just go to walmart if you are smart.

I bought a Shark rotator lift away 7 months ago. The post that plugs into the lift away is burnt out. The rollers only work sometimes. Called the warranty department and they wanted to charge me to ship me a new part. I spent 350.00 for a new vacuum cleaner. I shouldn't have to pay for anything else. I spoke with a supervisor and he advised everyone has to pay for shipping. I loved the vacuum cleaner but I will never buy another Shark again. Terrible warranty.

If I could give negative stars for this vacuum I would. Please dont buy. I owned a Shark Vacuum before this purchase and decided to stay with the brand because I liked my old vacuum so much. The Duo Clean cordless however is just the opposite. Literally every 5 minutes it shuts off because the filter needs cleaned or it is clogged. I have to clean the filters after every use just to ensure I can sweep my whole carpet. Also larger than dust and this sweeper will get clogged inside the stick which I find ironic because they show a picture of the vacuum sweeping up cereal in their ad on website. Forget about sweeping up cereal. I spent 350.00 on this vacuum one year ago and now I am going to have to buy a new vacuum again. When I do purchase a new vacuum it won't be a Shark.

I like my Shark vacuum; however I have experienced the canister tipping over many times while trying to extend the hose using an attachment. Today I was using one of the attachments and the canister fell over striking me on the back of my lower leg and scraped a size of flesh about the size of a half dollar. The flesh was hanging off while I tried to stop the bleeding. What a mess and this wound being on my lower leg will take a while to heal. Something is very wrong with this hose that should be easier to use and not so dangerous to the consumer.

I'll give this vacuum one this. It definitely sucks. It'll clean the floor and all that but here's the main beef I have with it, It can hardly stand up on Its own in upright mode and It falls over or almost falls over multiple times every time I use it. I have countless dents and chips in my walls and furniture just from letting it sit for a moment or while using the attachments. Having said that, I've used it as a canister vacuum. Same issue, the the hose and vacuum head fall over even more often but thankfully it causes less damage when it falls. I've even leaned it up against the wall just to hear it fall over in the middle of the night. I swear, a fly could knock this thing over.

Purchased 95 days ago. Roller with brush starts and stops at will. Doesn't pick up well. No recourse with 60 day warranty. Do not recommend. I'm stuck. PROBABLY WILL YARD SALE. Company consumer dept. was no help and he hung up on me as I was talking.

We have purchased this Shark Rotator Powered Lift-Away some time ago, and spent $400 dollars, and as elderly people who do not have a lot of money to spend on things like vacuum cleaners, we have had enough of this Shark. It only worked well for about 4 months, then after that the rollers that are supposed to pick up pet hair constantly were getting clogged, and you could clean it and clean it, and still it never worked well, and now here in 2019, it just does not pick up anything, and puts out this awful smell every time it is used. I can assure you, we will never buy another Shark product. Our belief is that this company is corrupt in producing a product which they claim is superior to other brands, when in every way it fails to live up to the company's hype.

I am a disabled senior citizen on a very tight budget. I bought this Shark vacuum a while ago after seeing it on TV. I am 65 years old and decided to splurge after moving into a senior apartment. I paid $69.99 for 6 months. I spent more time cleaning the rollers by hand than I did vacuuming. I have a cat who sheds from time to time. But instead of vacuuming the hair up, it just wrapped around the roller brushes. And it was a beast to get the hair unwrapped. And I had to clear these brushes about 4 or 5 times in the time it took to vacuum my very small apartment. So now it sits in a corner in my bedroom and I borrow a vacuum when I need one. You're probably thinking that I'm exaggerating, but believe me, I'm not. I was never one to splurge in my past, but I let my guard down and now I have a vacuum that cost me over $400.00 sitting in a corner in my bedroom. Please think twice before dealing with this company.

After much deliberation and consideration, I bought my Shark DuoClean Lift Away as a Christmas present and wish that I had never wasted the £250.00 I spent. It is quite possibly the worst hoover I have ever had.If I can offer one word of advice it is DON'T!!! It does not suck anything up properly at all. It scoops up bits of debris in the rollers and brush system, and then spits everything back out again. Using the handheld wand (trust me there is no magic here)...anything that it may pick up, and it's very choosy, it just drops back out again!

Do not EVER order online from this company. After never receiving my order and going back and forth with the company, I was told they would really. I got the item completely torn up and told they would not refund the shipping. They mailed a piece with a hollow middle with nothing to hold the shape in an envelope. Of course it was flattened. So now I paid shipping for an item I ordered a month ago that I can’t use.

Mere months after purchasing my Shark Apex, the roller brush portion quit working. There is a cover that snaps into place. That was always very finicky, but not the problem this time. The entire floor assembly Kaput. Not covered under warranty. Cost over $100 and took approximately SIX weeks. The first backorder was already spoken for. Yeah. They break that regularly. The part showed up when they said it would. I got to use it EXACTLY one time. One time. Dead again. Same issue. I am livid. I will never buy one of their products again.

I am 73 years old and have owned many vacuums over the years. This Shark which cost $250 is the worst I have ever owned. It is HEAVY! Suction is almost non-existent. Do not waste your money! Stuck with it.

I purchased the Shark NV752 in May 2016. It retails for close to $400, and claims to have a 7-year limited warranty. The warranty information states that it covers defects in workmanship and non-wearable parts. In the exclusion section, it lists several of the "wearable" parts. After 2.5 years, a section of hose that is almost fully encased at the bottom of the vacuum suddenly developed slits, and therefore the vacuum would not suction properly. It is not a "wearable" portion, as it is at the base of the unit, protected by plastic housing, and not the portion of hose that is stretched or handled with use. It appears as though the plastic used in that portion of the hose became hardened and brittle, causing the cracking.

It all started when my wife washed the entire vacuum. I came home from work not knowing it had water in it. I tried to start it up and sparks flew so I shut it off. Waited 2 days, started it up again, sparks flew and this time It smelled like I burnt the motor up, after taking it apart the fuse wasn't blown and when I ohmed out the motor checked out good so I hooked it all back together and it's been running good ever since. The kicker is Shark told me it was shot and needed replaced with a new vacuum. They are quick to make you buy a new one when there is a safety somewhere in it that makes it act as if it's shot. Don't trust the company. Take it apart and fix it yourself.

Shark why would you take the LED light off of the Handheld part of the Shark F80 MultiFlex Cordless Stick Vacuum. Honestly, this feature on my old corded Shark Rocket HV324Q. I like the cordless feature of the new Shark vacuum and the suction seems to be powerful enough to get the job done. Quite a lot of my house cleaning would entail detaching the floor nozzle from the wand. When I would do this to clean along baseboards or hard to reach areas I still had the bright LED light to help me to find the dirty places. I miss this feature quite a bit! Too bad something so small that is missing could make such a large impact on the overall enjoyment and usability. Big mistake Shark for such a little feature.

After 4 months the power head stopped working. Called for service and offered to replace powerhead for 100+ shipping. When I questioned about 5 year warranty I was told the warranty didn't cover wearable parts. The owner's manual only referred to wearable parts at the filters. No mention was made in owner's manual about not covering powerhead. After I complained they offered 50% off on a new power head. Still not in spirit of warranty. Am buying a Dyson.

The brush on my Shark Navigator NV353 stopped working and I am within the 5 year warranty period. I was surprised to learn the warranty only covers not moving parts so I had to pay for a new brush head unit (the entire lower part of the vacuum). It was 50% off and only cost me $35 so I wasn't that upset. I received the unit quickly and found out that wasn't the issue with the vacuum as the brush still did not engage.

Let me start by saying that for 10+ years, I have been a loyal Shark Vacuum cleaner customer. I have purchased several vacuums, not only for myself but also as gifts for family and friends. Not only was the product superior to all others I have owned (including Dyson), but the customer service was second-to-none. I can recall numerous times calling about issues with my vacuums, and was always pleased with the response – and it was usually above and beyond. However, my recent experience with their off-shore customer service call center was not only less than I am accustomed to, but was absolutely insulting. I purchased the Shark Powered Lift-Away Speed DuoClean Vacuum (NV801) on May 12, 2017 at Kohl's. It was on sale for $279.99. I purchased this model because I have both hardwood floors and carpet, and several pets.

I purchased this vacuum 1/16/2018. The brushroller stopped working on 1/15/2019. I called and talked to the supervisor and their answer was for me to pay $54 for a new part. They were not helpful at all. Not happy!

About a month ago, my husband purchased a Shark Navigator. The first time I used it, I was amazed!! Then I noticed as the month went on that it was starting to clog behind the roller brush every time I used it. I took it apart accordingly and made sure there were no other clogs in the rest of the hose as well. My house is pretty clean and it's not like I am vacuuming up anything huge. If you vacuum up a little fuzz or just every day vacuuming, it clogs. Doesn't even make it to the dirt cup. We have a 7-month-old Lab and even the tiniest bit of dog hair clogs the vacuum. For the amount paid for it, I expected a better product.

I bought the Shark Navigator Professional Lift-Away. The belt broke, so when we went to replace it, it's like trying to get into Fort Knox. We have to special order screwdrivers that would fit this thing! I'm so disappointed. I will never buy a Shark product again.

I had an issue with my Shark Ion flex unit. The unit was not suctioning properly. Followed the steps on the troubleshooting guide, no luck, called the shark service department, followed the phone instructions, they determined that the issue was with the motor. Since it was less than 6 months old, the tech advised that it needed to be replaced and had to pay $19.95 for shipping. I proceeded to provide my CC info and a return label was supposed to be issued by email, waited a couple days since I didn't receive the label, called again, a new customer service person said that they were having issues with the labels. Called a 3 time and I finally received the label, shipped the unit on December 12th.

Purchased Rocket TruePet in 2016 via company direct hotline. Used it about 4 months then it stopped working. Called company and they sent me a whole new vac including the head and accessories. Great...so I thought. Plugged in new vac...it was substantially louder in operation but whatever. Fast forward 2 years and I noticed the flexible corrugated pickup tube on the vac head was halfway severed. Called company directly and they stated that the vac head is not covered under warranty but they would give me 50% off a new vac head totaling $50 not including shipping. For the amount of money I spent originally adding $50 to replace the head seemed a bit unfair as they claim to have a "LIMITED lifetime Warranty". I guess we know what "Limited" entails now! Would NEVER purchase from Shark again. Buyer Beware!

Third time using my Apex Shark vacuum the front roller stopped working and it started making a horrendous squealing noise. I called Shark and they said I had to pay to have it fixed because the warranty only covers the motor? If you buy an Apex Shark vacuum hope that it doesn't malfunction or you'll be stuck with a paperweight unless you want to pay for it twice.

We purchased a Shark Navigator in 2014, within a few months the power nozzle stopped working. I called about it I was told I had to purchase this piece because it was not covered under the 5 year warranty that Shark brags about. I did buy this piece at that time. The following year we had to replace the canister and hose, the canister fell apart and the hose developed several holes in it. Now the power nozzle has stopped working again, I called and I was told that I would have to pay for this piece again. I tried to talk to two different people and explain I shouldnt need to pay AGAIN for the same piece that failed previously, I was told that I couldnt be help. One of the customer service people (Robert) hung up on me and the next time I called the female customer service rep would not let me talk to a supervisor. SHARK VACUUMS ARE JUNK... I will never buy another one... BUYER BEWARE. THE WARRANTY DOESNT MEAN A THING!

We enjoyed this vac but in turbo mode. It stopped working after 11 months. So sent it back to Very. They refunded straight away and we purchased a new one as when it worked it was very good. This one has lasted only 26 days with same problem so it’s going back and we need to purchase something else. Anyone got recommendations?

Several years ago, we replaced our vacuum with a Shark Lift-Away Navigator and it was fantastic for the first year. Fortunately, before the warranty ended, our vacuum would not turn on and Shark replaced it. That vacuum is still working, thankfully. Shark products are phenomenal within the first year but with each of our Shark products (vacuum, hand-held vac, and professional floor steam cleaner) after the warranty expires, the products also either expire or they don't work properly. This is the case with our steam cleaner. I loved this product until it failed to produce steam. I called Shark and also contacted the company through Facebook and they refused to replace the cleaner because the warranty expired. Instead, they offer me a discount on a new steam mop. The hand-held vac runs but the dog hair remover attachment also stopped working. I'm "underwhelmed" by the products' durability and the company's return policy.

I bought the hand vac to clean furniture, hard to reach places. I can't even finish two cushions on the sofa without the vac shutting off because it is overheating and it takes at least 45 minutes to an hour to cool down. I will never waste money on a Shark product again.

Despite excellent customer service and warranty processes in the past SHARK now claims that their advertised warranties are only for customers purchasing directly from Shark contrary to the language in the included documentation and on their website which states "The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC". In my case the brush head stopped turning although the remainder of the unit works correctly and Shark concluded the brush assembly was defective through their own troubleshooting processes. They would only offer me a discount on the purchase of a replacement assembly.

Terrible Customer Service! Purchased the blue lift away three years ago with five year warranty. Recently quit working. Brush quit working, grinding and black soot from motor. Contacted Customer Service, three orders later and many Shark customer Reps later, all these promises were given, but never honored and I still have no vacuum or a shipment of one! I was told today, for the third time, that a new vacuum will ship. They haven’t stood behind their own warranty, as of yet. I haven’t had my vacuum in over a month. We have had family here for the holidays, we have animals, small kids and a secondary carpet is growing over the real carpet.

I have owned Shark Vacuums in the past. I have also owned two Dysons. We have a big family and two dogs, so LOTS of vacuuming goes on at our house! Anyway, I have always loved my Shark Vacuums and they consistently outperformed and lasted longer than my Dysons. I told my husband, “why spend the money on a Dyson, when a Shark is SO much better” However, a few months ago, we purchased a Shark DuoClean and loved the promises behind it. (Deep cleaning with double roller bars). We bought it at Target. Within three weeks, the bars quit working and although we could get it going for a little bit, but it quickly cut out. We returned it to Target and decided to give it another go. Awful, this time the vacuum broke down within 10 days. We returned it again. So sad, I used to love the quality of the Shark.

I bought the Shark DuoClean Lift-Away 6 months ago. Small front roller brush quit working. Large roller makes a horrible noise. I am really disappointed at calling Shark and like everyone else on here they do not want their product. Same song and dance about half off roller assembly which will likely break in 3 months again. You pay over $300 for a vacuum and expect it to last a little longer. Biggest piece of junk ever. Never again shark. Will be filling a consumer complaint with the attorney general and BBB. Sickening. Here's a clue shark... if the replacement part is on backorder for the past several months for 4-6 weeks, you've got Problem. HONOR YOUR PRODUCT.

I googled to see how to try to fix my vacuum as it wasn’t picking up and after watching the tutorial. I had found the root of the problem within two minutes and resolved issue. Love my Shark Vacuum, had it two years and would never consider buying anything else. Thank you Shark for developing such a fabulous vacuum. My two daughters both have one now, one is the cordless and the other same as mine and they love them???

I bought a Shark ION in March of 2018 and thought it was the bomb until...uh...4 months later it started shutting itself off with a fully charged battery. I went thru all the maintenance procedures but nothing changed. I called Shark and they sent me a replacement two months ago. One month later...same issues. I loved the thing when it was working but it just don't work now do it. Looking for a new vac now and as a guy who works with power tools daily, I want a tool that works.

I purchased a Shark vacuum in the summer of 2017. I was not displeased with the performance of the vacuum itself. However when the product stopped working and literally would not turn on, I called customer service. My purchase included a full seven year replacement warranty. My experience has gone as follow; First phone call, the CSR couldn’t find my information under my phone or email address. I provided a second email address and he was able to find my info. Although I told the rep that my unit would not turn on, he asked me what kind of sound the motor was making and what color was the light, was it green or was it red.

We purchased this vacuum in May 2018. Warranty is awful and powerhead is poorly made. We have several cats and dogs and noticed that the despite cleaning the accumulation of hair on the vacuum head that the vacuum pushes dirt around. We noticed the roller was not spinning. We gently took the roller off to clean and noticed that one of the circular pieces that hold the roller on to the assembly had crumbled. We contacted the company and after a song and dance about how even though it wasn't a year old and was still under warranty, we would have to pay for an entire powerhead as it was not covered under warranty and was subjected to wear and tear. The price was 99.00$ with shipping, they would waive shipping and sell us it to us at 50% $42.77. Prior to this we had a Dyson and they replaced the entire powerhead.

Mid-September we purchased the IONFlex 2X directly from Shark's website and it was delivered a little over a week later. We tried the vacuum once and were highly dissatisfied with the product's quality and performance. The two fully charged batteries barely lasted 10 minutes each regular speed on a mix of carpet and vinyl floors. Not even enough time to clean our small 1000 sq ft home. It also overheated and kept shutting itself down. We didn't pay $400/$500 for something that can only be used as a handvac. The advertisements all claimed whole house cleaning without the cord. Per the 60 Day Money Back Guarantee, we returned it via USPS, paying postage ourselves. There was no damage to the vacuum, having only used it once. We boxed it in the original vacuum box with all its accessories (none of which were used), as well as included the emailed receipt and the list of reasons for the return.

I have a Shark rotator vacuum. I had it for a few years now and within the 1st year the motor stopped working and I called Shark and they sent me the new part that was working but now the button on the wand broke off. I have called the Shark customer service and paid for them to send the new wand because the lady told me they don't sell the button by itself. So I went ahead and purchase what I thought was the wand and a few days pass and I receive the hose and the handle a completely different part than the one I was calling for.

Rubber gasket fell out from canister/container when lower lid was opened to empty collected debris. Didn't realize gasket has fallen out until today when less suction was noticed. Called Manufacturer, they don't sell or make or provide gaskets. Their only remedy was for me to buy another canister because they don't have gaskets to provide. THIS IS SO ABSURD!!! I regret owning this vacuum when got can't replace a gasket! To me, it's more about this company dipping their hands into your hard earned money. Incomprehensible!

The gentleman I spoke with at Shark was kind, but the warranty for a the Shark product is very poor. I purchased a Shark Rotator in 1/2017 because they stated on QVC that it was a great product for pet hair, and it was for the first few months. About four months in it started not picking up the pet hair anymore but sweeping it into a pile and backing up into the beater bar. I finally had a chance to call Shark today, and they told me that they would have to replace the beater bar unit and they would only charge me $95.00. When I explained that this item should work longer than 11 months when you spend over $400, he offered to give me a 50% discount. REALLY!!! If I am going to pay that kind of money for an item it better last more than one year, or they better replace it for free. I will not be purchasing another Shark item and I will be letting people know about my experience with Shark.

If anyone is shopping for a new vacuum cleaner, based on my recent experience with Shark, I would NOT recommend them. ONE OF THE WORST! I should have gone with my gut and stuck with Dyson. Shark sent the wrong cleaner (after spending over an hour on the phone trying to decide the best cleaner to fit my needs). Called 3 different times to let them know I received the wrong cleaner. Long story short, after 5 days of calling, still wasn't resolved. Sent it back, hoping I get a refund... Dyson came through in a pinch... Getting it Friday. :D

Hate this vacuum cleaner. This vacuum is heavy, will not stand by itself. Very very annoying. I have tried since April 2018 to like this product, I am now trying to sell it for a cheap price, will never buy another Shark product.

Purchased the UV795 at Costco November 2016 and by November of 2017 the power head brush roller was practically useless. At that time under the 5 year warranty, they did replace the whole floor power unit for shipping only. Well, here it is November 2018, and of course the brush roller is practically useless again since it is worn out. I tried again to get another warranty replacement, but was told that their "policy" has changed and that the roller unit is a "wear & tear" item not covered by warranty, and that I would have to purchase a new one for $95. UNACCEPTABLE! If they would design this unit so that the brush roller could be replaced (a usually $20 item on most vacuums) it would make better sense than ripping customers off for a wear and tear item. NO MORE SHARKS!!!

November 2018. Completely dissatisfied! Not only with Product, Product Warranty, also with customer service after sale! We purchased this Duo Clean vacuum after researching warranties. We decided to purchase because of the 5-year v.i.p warranty. The vacuum worked for 4 months. The power head stopped working. The 5-year v.i.p warranty is a scam! After owning this vacuum for 4 months, we are told the power head is a “wear & tear” item. Which means it is not covered by warranty.

We bought this vacuum 2 years ago at Best Buy. Within the first 12-14 months, the lower power head failed. We weren't overly concerned because the warranty covered 5 years. Today, Nov. 12, 2018 I called the customer service department and was told that the power head unit is classed as a part subject to "normal wear", which is excluded by the warranty. Well, I wonder what parts on a vacuum are not subject to "normal wear"? Everything is making the 5 year warranty worthless. Not happy with this vacuum and will not buy another Shark.

Having bought my Shark Lift Away 14 months ago, it has stopped working in hard floor or lift away mode, I contacted Shark customer's service and was told it sounded like the motor had gone and because they no longer produce that model, I was entitled to a new replacement. All I had to do was forward proof of purchase, and return the offending vacuum, I should then expect a brand new vacuum in 48 hours. Can’t fault customer service, just waiting for my new vacuum which is actually £100 more than I paid for my original vacuum.

I purchased a Shark vacuum in May 2018 and it stopped working recently. I was shipped a part that was to fix the problem and it didn’t. I have since called and spoken with 2 representatives that tell the vacuum needs to be replaced, but unfortunately they informed me it’s out of stock and won’t be in stock for 4 to 6 weeks. I’m to be without a vacuum for this long. Their only other advice was to call Best Buy or wait until the vacuum is in stock. No other options for us. It’s very disappointing because the vacuum was great when it worked. I won’t buy any Shark products in the future.

We bought 2 Shark vacuums (Canister and Stick) and the results were terrible. 'Exercise in Futility' best describes both of them. The filters plug in the first minutes of use and (once plugged) there's no cleaning them. The 'Hepa' filter is nothing more than a piece of dense foam with a felt pad beneath it and it's disgusting to service. Opening the vacuum to empty it means - you need a shower. The dirt goes everywhere as soon as the compartments are opened (there's no containment system). These vacuums won't even pick up a pine nut or dried garden pea let alone heavy dirt like sand. DON'T WASTE YOUR MONEY!

This vacuum did not work from the day I received it. I phone customer service and was assured I would receive a replacement. The replacement never came. Shark Ninja was charging my card $19.99 for a return sticker. I stated I should not have to pay for a return sticker. They continued to charge my credit card. I phoned my credit card company disputing the charge. I stopped paying for the Shark Ninja due to not having a new replacement like promised and still not having a $387.00 vacuum that did not work.

I bought the Shark Lift Away because of the 5 year warranty that they offer for their products. However, they really do not offer a 5 year warranty! I have been completely dissatisfied with the vacuum ever since I purchased it. It has very low suction and 2 different parts on the unit broke, 1 being the floor nozzle & the other was the little button on the handle that releases the hose to use the attachments. When I called Customer Service to file a warranty claim, she informed me that it was not covered & I would need to pay $69.95 + shipping just for the floor nozzle and that it was on back order for 6-8 weeks! I don’t know how they are getting by with their bogus claim of a 5-year warranty! Wish I would have returned the unit the day I bought it! Complete JUNK!

I bought this vacuum from Bed, Bath and Beyond 3 months ago. Now the floor nozzle stopped working. It seems to get no power, but the light on the wand never turns off, even after putting it back into the nozzle. I called customer service and they made me go through all the troubleshooting steps, which by the way are completely asinine. When they decided it was the floor nozzle that needed to be replaced (I'm not even sure that's what wrong, as the customer service representative had the hardest time understanding what we were trying tell her, as if shes never even seen one of these vacuums).

I bought a Shark Rocket Deluxe Pro 2 years after I had bought a Navigator Lift Away. I love the Lift Away. Still have and use. I've only had the Pro about 6 months. It's broke. Unusable. The roller brush is broke and makes a horrible noise! Warranty only covers the motor is what they are telling me. I bought because it lightweight. I wish I had kept my money. Biggest mistake I've made. These are made cheap. Don't last. Very disappointed with this Shark vacuums.

Bought a Shark NV95 upright vacuum cleaner, very poor suction from day one. Cleaned the lines and emptied the dust collector, no help. Checked the technical help section on their website and followed all the recommended steps, no help. Called them up, told them the vacuum was only 4 months old, has no suction, and the switch on it (for carpet to bare floors) only worked for carpets and did nothing in bare floor mode. Not even lights came on. A woman stayed on the phone with me for 45 minutes while I went through all the procedures on the web page that I'd already done, to prove it still didn't work. Eventually they said I could send it back (on my dime) and they'd replace it. They took my credit card number to pay for the shipping, and told me they'd send me a shipping ticket (return goods authorization) for it. Never happened. Called a 2nd time and got less satisfaction from a rude customer service rep. Piece of junk, don't buy one.

My (wonderful) Electrolux is 23 years old and still in excellent condition. However, because my husband said it hurts his back to use it (canister), we decided to invest in an upright and decided on the Shark because I had read the (rave) reviews and my girlfriend said she has 3 Shark vacuums (she has a split level) and would never be without a Shark vacuum. So, in September 2016, we purchased the Shark Upright Lift-Away from the QVC Channel for $279, which included all the attachments including the roll-about caddy upon which you put the canister and which rolls around with you so that you don't have to hold the canister while you vacuum under beds, tables, etc.

Parts not covered under warranty. The Shark model NV803 that I purchased 15 months ago has a five year warranty they say but after having a problem and calling customer service or five, they tell me that the powerhead which is the brush assembly that contacts the floor, the motor has gone bad and that is not covered under warranty. It is called a consumable parts by them or $90 plus shipping. They will sell me one but since I paid $350 for what I thought was going to be a five year warranty product very unhappy to be told that I need to be spending money on parts I feel should be covered under the warranty.

I like the Shark nv360 vacuum and its accessories, but dislike the dust cup design and low quality plastic latch hinges. The hinges crack and break off while I am cleaning the dust cup. After which the latches have to be taped to prevent the dirt/dust from leaking out while vacuuming. The way that the dust cup's 2 lids are hinged on same side makes it clumsy to wash. The canister/cup lids are hinged on with good quality and design hinges which should also be used for the dust cup latches that lock the dust cup to the vacuum system. I have had to replace the dust cup twice in three years since I purchased the vacuum new. That is three dust cups for one vacuum! I will give away my unit and buy another brand because of the dust cup lid design and breakage of dust cup latch hinges.

I really loved this light, easy to use, vacuum until after about two years I noticed the coil hose inside the power attachment was rotting away and splitting between the metal parts. According to the website only the motor is guaranteed and the replacement part would be 68 dollars not including shipping etc. I will never purchase another one of these vacuums for this reason.

Bought the Shark Duo that came with two batteries. After several months, one of the batteries will not hold a charge and lasts only a few minutes in the machine. Called for warranty replacement and they told me it would cost me $20.00 to ship another battery to me. Plus the other one had to be shipped back! No wonder it comes with two batteries, you get one good one and an obvious reject battery for the second one! Don't bother buying from this company, they don't stand behind their "warranty."

Previously owned a Dyson, bought Shark to save a little money. DuoClean broke after 1 month. Replacement has been a nightmare, after 2 months I still don't have a vacuum. Save the trouble, BUY THE DYSON! And for the record, my Dyson broke after a year. Dyson overnighted me the replacement part at no cost with zero questions.

I bought a Shark vacuum. It works well, however, eventually you need new filters, attachments, etc. Well, after ordering the parts I needed numerous times, the wrong parts were sent to me. Good luck getting a hold of someone to talk to. Live chat is non existent. The wrong part was sent to me twice, although, I had the orders saved, screenshot. I paid to send the parts back and received less than half refund for each part that was sent (not what I had ordered). Never will I ever buy a Shark vacuum again. Customer service is completely horrendous.

I had a different kind of Shark Vacuum which I loved, too bad it did not even last 2 years. So, this time, I bought the model that was a little more expensive, thinking it would be better than the first. Wrong! This one feels like a whole different vacuum cleaner, the detachments are bulky, heavy, do not stretch, I cannot reach the ceiling without picking the whole thing up, and that bothers my arms. The upright vacuum, just rolling it on the carpet works good, but the cord is too short, I have to unplug it from room to room. I am disappointed.

I bought this product specifically because it looked like the lady in the photo on the box was cleaning her staircase with ease. Guess what? The part she is using doesn't come with this product!!! Misleading and false advertising! When I spoke with the phone representative, he said it was a common problem people experienced! Change it Shark! Sheesh!!! Hey investors, don't invest here, the company must be broke if they can't afford to make a different box for each product!!! $200 mistake!!!

DON'T BUY THIS VACUUM. I bought the vacuum for 400 dollars and tried it. The batteries will not charge. The vacuum will not turn on and they will not refund me my money. I hope that someone can do something about these people ripping people off. I live on a very limited income and bought the vacuum because I thought it would be lighter and I could vacuum my couch by myself. But if a vacuum doesn't work what good is it. I just don't want to see others taken advantage of.

There is a warranty but the parts they replace with may not match in color. My vacuum is red and gray and they can only get me a purple base. This is not right at all. Will file with the BBB for misleading in warranty.

I have had my Shark since May. At first it was okay, now it isn't anything more than a piece of junk, a very expensive piece of junk that is. I have spent two days pulling every filter and piece that detaches to clean and still I can't use it. I wouldn't suggest this vacuum to anyone. I have had several expensive vacuums in the past and never had an issue, they just wore out but this is nothing but a joke.

Belt broke on vacuum. Called customer service and they don't have replacements; can only replace/sell base! I might as well just buy a brand new vacuum. The product itself is pretty good but the customer service sucks! Won't be buying another Shark product! Buyer beware!!

Bought vacuum Nov 2017. Belt broke Aug 2018. You need special tools to replace belt. Customer service said only alternative is to buy the basic vacuum part for $89, with shipping and tax, $111. I have owned many vacuums which all lasted for more than 10 years. I would donate them in good working condition, when I wanted an updated model. This is the first time I have ever had this problem and having to replace the vacuum for a belt seems Ridiculous. It would be the perfect vacuum if they did not make it cheap. If they made it where the consumer could replace minor parts like the belt, they might sell more. I am very disappointed. I really liked the vacuum until this problem.

I have my Shark Navigator Lift-Away for 2 yrs. I had to call customer service today for a part that broke and I must say on a scale of 1 to 10 I will give them a 10 for being the best service I ever had. Thank you Shark. Oh and by the way, best vac I ever had in the 51 yrs I'm married.

I bought this new vacuum about a year ago and thought I really liked it. Eventually hair got tangled in the wheels on the bottom and on the roller bar. There are 10 screws that need to be removed in order to clean the roller bar. Maybe that wouldn't be so bad but some of them are very deep and are not Philips like the instructions say. They are 6-sided star screws. The amount of time it takes to clean the roller bar is ridiculous. I would not recommend this vacuum.

I purchased Shark Vacuum Navigator Lift Away Professional August 31, 2016. On August 21, 2017 dust cup cracked. Plastic broke off that latch to hold in place attaches to. Had to replace. Only paid shipping. May 29, 2018 plug broke. Had to replace. July 24, 2018 plastic release on handle for attachments broke. I had to replace. Also again dust cup same thing happened; piece broke off and cracked. Had to replace also. I find this vacuum is made with cheap plastic parts and breaks easily. I'm very dissatisfied with vacuum.

I purchased a Shark handheld vacuum cleaner a little over a year ago. Several weeks ago it started losing its suction power. As of this week, it stays on for a second or two and shuts off. I have contacted Shark customer service about this issue several times. Their recommendation is to purchase a new battery for $40, which I feel is ridiculous given that a new one cost $60. The representatives that I have talked to have been unhelpful and the last one was downright condescending and rude.

The two year warranty is over on my vacuum and I called to get a part for my vacuum expecting to pay for it. They only charged me shipping which was only $7. Here I knew my warranty was up and I need a part and was expecting it to be more and they only charged $7 as a courtesy. They had awesome customer service.

Bought my Shark NV681 from Kohl's online in December 2016. Purchased based on reviews in CR and it really was - and still is - a pet hair eradicating machine... but I know I'm on borrowed time. First thing that breaks two weeks into use; part of the plastic on the dust bin cracks off simply bumping against a piece of furniture. This thing is built to "lift away" to be shoved under beds etc. - shouldn't it be a bit tougher? Being as I have two dogs and three cats, I clean the roller, dust bin and filters monthly; coil the cord etc. - I need vac power daily so I take care of my "tools".

I purchased a Shark a little over a year ago. A little over a week ago I noticed that the vacuum was no longer picking things up. I started checking everything to find what might be the problem and found that the flexible hose inside the part that runs over the floor had split. A hose inside the vacuum should not be splitting under regular use. Anyway, I call the company about this and they tell me that replacing the hose is not possible but that they will sell me the whole floor piece for $95 plus shipping. This is utterly ridiculous, that hose should NOT be splitting. DO NOT purchase this model and buyer beware if anything goes wrong.

I have had my Shark Professional Lift-Away for almost 3 years now. I loved this vacuum & even purchased one as a gift. Problem is, every time we use it lately, it trips breakers around the house. I have tried plugging other vacuums in to the same outlets & they all work fine. I had an electrician out too & he confirmed it is the vacuum. Has anyone else experienced this problem?

I called to purchase a tube adaptor. After talking to a CSR she said she had an accessory that met my need. I gave her my cc info and was happy with that experience. All was well until the purchase information arrived by email, it wasn't at all what I asked for. It was an accessory bag! I called at the next opportunity to cancel the order but was advised that the order had been picked and was on its way, that I should call back when the item arrived. I did that. Shark refunded the accessory price but refused to refund the shipping cost. I am not a happy customer.

I bought the Shark Rocket last April from the Shark website, in March I could smell burning then smoke. Called Shark. They sent a new motor which looked reconditioned. (Scratches, dents, etc.) The other day the second one from just a few months ago buggered. The motor was going fast then slow and I could smell burning. I took the filter off to look, turned it on and actual flames burst out. I completely ** myself. So I'm getting another new one tomorrow and when I asked if it was reconditioned like the other she was shocked and said they do not give reconditioned hoovers. They're new and when I got the one in March I should have called right away but I didn't know. I don't understand why this has happened twice in a year when they are confident enough to give a 5 year warranty. Please note by motor I mean the actual main unit. They don't replace it all unless they need to.

I have had the best experience with Shark customer service. They have helped me replace the parts I need without proof of purchased. I bought my vacuum a year ago and just now starting to have problems with it but the company is sending me a whole new one for shipping cost. I will be a Shark customer for life. The company is great.

I purchased a Shark duo clean cordless vacuum costing £350. It couldn’t cope with a long pile carpet and stopped working every few inches. The vacuum through the brush bar was blocked but it wasn’t, it just wasn’t big enough to cope with the long pile. To cut a very long story short, even though they say they will refund your money if it does not give satisfaction, they are extremely reluctant. You phone up and after waiting to speak to someone for ages you get cut off. When I did get through, as soon as I said I had a product which as not suitable I got cut off at that point several times. Eventually when they speak to you they try every ridiculous excuse to not give you a refund and when that fails they try to get you to buy a different product instead.

The Shark is lightweight. Suction is great and it's very easy to clean up and dump the bucket. The cost is very reasonable too. It's also easy to use by my entire family.

The Shark Navigator Vacuum has unsurpassed suction power. I would rate it a "5" except that it is slightly awkward to glide around and under furniture and its head is too narrow. Otherwise, this is a superior machine.

I purchased the Shark Rocket # HV302 26 at a retail store on 1/3/2015 and have loved it from day one. However recently I noticed it was not picking up as well as before. Upon examination of the powerhead I found that it had a large crack in the short hose that directs the section from the powerhead to the pipe up to the motor. So now no suction was reaching the floor. I tried to take it apart and could not get the hose out. I then went online to Shark and found no help. So I googled Shark Rockets Complaints and found a number of sites, including one where there were many people with the same complaint. Many of them had the same results that I did when I called. The powerhead is not included in the 5 year warranty, it is a normal wear & tear item??? But they would sell me a replacement for 90.00+ dollars.

I like it but not near the suction power I thought it would have. The bristles get clogged and have to clean them quite a bit. Overall it's good but at the same time disappointing.

Shark Vacuums works great actually sucks does what a vacuum should do! Would recommend this vacuum to all. Good vacuum cleaner, actually a great vacuum cleaner! Try this vacuum out. Won't be dissatisfied.

Shark Vacuum is flexible & easy to maneuver, lighter than some, simple to clean out. I've used many vacuums & stumbled onto this one second-hand. Now it's my favorite.

Had three corded Dysons that were junk! The Shark upright and the canister have both performed a lot better. Easy to maneuver and suction a lot better than the three Dysons I had purchased. I have a two story home so had to have a couple each time I bought! Very disappointed in The Dysons I have purchased!

I get shocked every time I use my Shark vacuum because I think it is so cool. It is portable and not heavy and comes apart to use everyplace it works super on my hard floors as well as my carpet and even picks up kind of big stuff.

Shark Rotator - This was one of the poorest purchases I ever made. Stuff gets stuck in it and I have to unscrew it to take it apart and get out the clog. Suction gets clogged up at times and when I have to clean it more stuff winds up on the floor than in the garbage and I have to vacuum it up again. To clean it thoroughly you have to open the top and bottom and clean it out with your hands. Yuck!

Plastic casing clips on the Shark broke and needs tape to secure reducing suction. Manufacturer said I have to pay to ship and can pay to buy a new one. Customer service is crap and vacuum was expensive for cheap ** plastic. Garbage is what this is and I won't purchase another. To pay for shipping and receive a refurbished piece of crap I can buy a new vacuum. Not recommended. Save money. Buy Kirby.

I really like the Dyson and the Shark Rocket. The Shark Rocket was recommended by friends and I gave it a try for our basement. It is great. I wish the dirt collector was larger but once you have your flooring well cleaned it would be fine.

This vacuum is our second Shark. It’s wonderful as it’s gotten our rugs much cleaner. It’s a smaller machine so it has to be emptied frequently but otherwise it’s terrific.

Shark Vacuum has had good suction since day one. It's got rinsable filters. The belt is really touchy so be careful not to run over anything other than dirt! It also has a easy to empty dust cup.

I was hoping the self-propel would be helpful, but you still have to pull it backwards and that takes strength I do not have. Otherwise Shark Vacuums has all the bells and whistles.

The suction hose from floor unit to motor head developed cracks & has reduced suction. This unit is less than two years old. Called Shark Rocket for warranty service. Manual indicates five years, however they said that is only for the motor & that a replacement part would cost just under a $100. When I objected they offered to let me have it for half plus shipping. I still didn't think this was good enough since it is suppose to be a five year warranty. They just hung up, no good bye, nothing. Just a dead line. I would not recommend this product based on their service.

Have owned Dyson but this Shark is better in every way!! Have also had other Shark vacuums but this Liftaway is the best. Owned it for about a year before I tried swapping the brush heads from carpet to hard floors and it is truly an amazing feature. Vacuuming under couch is easy since the Shark handle moves to a horizontal position, instead of having to use attachments.

I really LOVE my Shark vacuum for the cost and ease of use. However, there is a design flaw where it loses suction when the curvature at the hose joints get clogged. Also, I've had to dismantle it twice to clear clogs under the brush. It wasn't difficult, but a YouTube instructional video was required.

Shark Rocket is by far my favorite vacuum ever. It swivels under the furniture and around corners easily. Picks up an unbelievable amount of dust. And cat hair!