Shark Vacuums Reviews

I have my Shark Navigator Lift-Away for 2 yrs. I had to call customer service today for a part that broke and I must say on a scale of 1 to 10 I will give them a 10 for being the best service I ever had. Thank you Shark. Oh and by the way, best vac I ever had in the 51 yrs I'm married.

I bought this new vacuum about a year ago and thought I really liked it. Eventually hair got tangled in the wheels on the bottom and on the roller bar. There are 10 screws that need to be removed in order to clean the roller bar. Maybe that wouldn't be so bad but some of them are very deep and are not Philips like the instructions say. They are 6-sided star screws. The amount of time it takes to clean the roller bar is ridiculous. I would not recommend this vacuum.

I purchased Shark Vacuum Navigator Lift Away Professional August 31, 2016. On August 21, 2017 dust cup cracked. Plastic broke off that latch to hold in place attaches to. Had to replace. Only paid shipping. May 29, 2018 plug broke. Had to replace. July 24, 2018 plastic release on handle for attachments broke. I had to replace. Also again dust cup same thing happened; piece broke off and cracked. Had to replace also. I find this vacuum is made with cheap plastic parts and breaks easily. I'm very dissatisfied with vacuum.

I purchased a Shark handheld vacuum cleaner a little over a year ago. Several weeks ago it started losing its suction power. As of this week, it stays on for a second or two and shuts off. I have contacted Shark customer service about this issue several times. Their recommendation is to purchase a new battery for $40, which I feel is ridiculous given that a new one cost $60. The representatives that I have talked to have been unhelpful and the last one was downright condescending and rude.

The two year warranty is over on my vacuum and I called to get a part for my vacuum expecting to pay for it. They only charged me shipping which was only $7. Here I knew my warranty was up and I need a part and was expecting it to be more and they only charged $7 as a courtesy. They had awesome customer service.

Bought my Shark NV681 from Kohl's online in December 2016. Purchased based on reviews in CR and it really was - and still is - a pet hair eradicating machine... but I know I'm on borrowed time. First thing that breaks two weeks into use; part of the plastic on the dust bin cracks off simply bumping against a piece of furniture. This thing is built to "lift away" to be shoved under beds etc. - shouldn't it be a bit tougher? Being as I have two dogs and three cats, I clean the roller, dust bin and filters monthly; coil the cord etc. - I need vac power daily so I take care of my "tools".

I purchased a Shark a little over a year ago. A little over a week ago I noticed that the vacuum was no longer picking things up. I started checking everything to find what might be the problem and found that the flexible hose inside the part that runs over the floor had split. A hose inside the vacuum should not be splitting under regular use. Anyway, I call the company about this and they tell me that replacing the hose is not possible but that they will sell me the whole floor piece for $95 plus shipping. This is utterly ridiculous, that hose should NOT be splitting. DO NOT purchase this model and buyer beware if anything goes wrong.

I have had my Shark Professional Lift-Away for almost 3 years now. I loved this vacuum & even purchased one as a gift. Problem is, every time we use it lately, it trips breakers around the house. I have tried plugging other vacuums in to the same outlets & they all work fine. I had an electrician out too & he confirmed it is the vacuum. Has anyone else experienced this problem?

I called to purchase a tube adaptor. After talking to a CSR she said she had an accessory that met my need. I gave her my cc info and was happy with that experience. All was well until the purchase information arrived by email, it wasn't at all what I asked for. It was an accessory bag! I called at the next opportunity to cancel the order but was advised that the order had been picked and was on its way, that I should call back when the item arrived. I did that. Shark refunded the accessory price but refused to refund the shipping cost. I am not a happy customer.

I bought the Shark Rocket last April from the Shark website, in March I could smell burning then smoke. Called Shark. They sent a new motor which looked reconditioned. (Scratches, dents, etc.) The other day the second one from just a few months ago buggered. The motor was going fast then slow and I could smell burning. I took the filter off to look, turned it on and actual flames burst out. I completely ** myself. So I'm getting another new one tomorrow and when I asked if it was reconditioned like the other she was shocked and said they do not give reconditioned hoovers. They're new and when I got the one in March I should have called right away but I didn't know. I don't understand why this has happened twice in a year when they are confident enough to give a 5 year warranty. Please note by motor I mean the actual main unit. They don't replace it all unless they need to.

I have had the best experience with Shark customer service. They have helped me replace the parts I need without proof of purchased. I bought my vacuum a year ago and just now starting to have problems with it but the company is sending me a whole new one for shipping cost. I will be a Shark customer for life. The company is great.

I purchased a Shark duo clean cordless vacuum costing £350. It couldn’t cope with a long pile carpet and stopped working every few inches. The vacuum through the brush bar was blocked but it wasn’t, it just wasn’t big enough to cope with the long pile. To cut a very long story short, even though they say they will refund your money if it does not give satisfaction, they are extremely reluctant. You phone up and after waiting to speak to someone for ages you get cut off. When I did get through, as soon as I said I had a product which as not suitable I got cut off at that point several times. Eventually when they speak to you they try every ridiculous excuse to not give you a refund and when that fails they try to get you to buy a different product instead.

The Shark is lightweight. Suction is great and it's very easy to clean up and dump the bucket. The cost is very reasonable too. It's also easy to use by my entire family.

The Shark Navigator Vacuum has unsurpassed suction power. I would rate it a "5" except that it is slightly awkward to glide around and under furniture and its head is too narrow. Otherwise, this is a superior machine.

I purchased the Shark Rocket # HV302 26 at a retail store on 1/3/2015 and have loved it from day one. However recently I noticed it was not picking up as well as before. Upon examination of the powerhead I found that it had a large crack in the short hose that directs the section from the powerhead to the pipe up to the motor. So now no suction was reaching the floor. I tried to take it apart and could not get the hose out. I then went online to Shark and found no help. So I googled Shark Rockets Complaints and found a number of sites, including one where there were many people with the same complaint. Many of them had the same results that I did when I called. The powerhead is not included in the 5 year warranty, it is a normal wear & tear item??? But they would sell me a replacement for 90.00+ dollars.

I like it but not near the suction power I thought it would have. The bristles get clogged and have to clean them quite a bit. Overall it's good but at the same time disappointing.

Shark Vacuums works great actually sucks does what a vacuum should do! Would recommend this vacuum to all. Good vacuum cleaner, actually a great vacuum cleaner! Try this vacuum out. Won't be dissatisfied.

Shark Vacuum is flexible & easy to maneuver, lighter than some, simple to clean out. I've used many vacuums & stumbled onto this one second-hand. Now it's my favorite.

Had three corded Dysons that were junk! The Shark upright and the canister have both performed a lot better. Easy to maneuver and suction a lot better than the three Dysons I had purchased. I have a two story home so had to have a couple each time I bought! Very disappointed in The Dysons I have purchased!

Shark Rotator - This was one of the poorest purchases I ever made. Stuff gets stuck in it and I have to unscrew it to take it apart and get out the clog. Suction gets clogged up at times and when I have to clean it more stuff winds up on the floor than in the garbage and I have to vacuum it up again. To clean it thoroughly you have to open the top and bottom and clean it out with your hands. Yuck!

I get shocked every time I use my Shark vacuum because I think it is so cool. It is portable and not heavy and comes apart to use everyplace it works super on my hard floors as well as my carpet and even picks up kind of big stuff.

I really like the Dyson and the Shark Rocket. The Shark Rocket was recommended by friends and I gave it a try for our basement. It is great. I wish the dirt collector was larger but once you have your flooring well cleaned it would be fine.

Plastic casing clips on the Shark broke and needs tape to secure reducing suction. Manufacturer said I have to pay to ship and can pay to buy a new one. Customer service is crap and vacuum was expensive for cheap ** plastic. Garbage is what this is and I won't purchase another. To pay for shipping and receive a refurbished piece of crap I can buy a new vacuum. Not recommended. Save money. Buy Kirby.

This vacuum is our second Shark. It’s wonderful as it’s gotten our rugs much cleaner. It’s a smaller machine so it has to be emptied frequently but otherwise it’s terrific.

Shark Vacuum has had good suction since day one. It's got rinsable filters. The belt is really touchy so be careful not to run over anything other than dirt! It also has a easy to empty dust cup.

I was hoping the self-propel would be helpful, but you still have to pull it backwards and that takes strength I do not have. Otherwise Shark Vacuums has all the bells and whistles.

The suction hose from floor unit to motor head developed cracks & has reduced suction. This unit is less than two years old. Called Shark Rocket for warranty service. Manual indicates five years, however they said that is only for the motor & that a replacement part would cost just under a $100. When I objected they offered to let me have it for half plus shipping. I still didn't think this was good enough since it is suppose to be a five year warranty. They just hung up, no good bye, nothing. Just a dead line. I would not recommend this product based on their service.

Have owned Dyson but this Shark is better in every way!! Have also had other Shark vacuums but this Liftaway is the best. Owned it for about a year before I tried swapping the brush heads from carpet to hard floors and it is truly an amazing feature. Vacuuming under couch is easy since the Shark handle moves to a horizontal position, instead of having to use attachments.

Shark Rocket is by far my favorite vacuum ever. It swivels under the furniture and around corners easily. Picks up an unbelievable amount of dust. And cat hair!

I really LOVE my Shark vacuum for the cost and ease of use. However, there is a design flaw where it loses suction when the curvature at the hose joints get clogged. Also, I've had to dismantle it twice to clear clogs under the brush. It wasn't difficult, but a YouTube instructional video was required.

The Shark Rocket is lightweight & compact, easy to use, no vac bags to purchase, washable filter and a decent price with a good warranty. I had one problem with the hose and the company replaced the floor unit w/o any questions and had it within days. Great Customer Service.

Was using a regular bag vacuum that went out. Got the Shark and do not like it. Is not light/messy/heavier than the regular bagged unit. But can't afford to replace just for my needs.

Shark is a great vacuum. Lightweight, easy to use, great suction! Easy to clean too. I had a Dyson, it was too hard to clean out and use... I would recommend Shark to anyone.

My 7 year old grandson is a vacuum cleaner fanatic. He suggested we get the Shark Rotator because it is lightweight and picks up the messes left by his 2 year old brother. This has worked well for us and I am very pleased with it.

My only complaint is that because of its size, the onboard canister fills up quick and has to be emptied often. On the other hand, it does a good job picking up dust and pet hair.

After decades with other brands I purchased a Shark Pro and love it. It is agile and cleans both hard & carpets extremely well. No bags, easy to clean collection bin and way less doggie mess.

After only a few weeks the battery of my Shark handheld vacuum died and I was told they were sending me a replacement. Despite having the model number, they sent the wrong battery. Upon calling I was told they would send the right one and honor my request for overnight delivery. Three days later I found out they used the slowest possible shipping method, FedEx smartpost, with a delivery date that may take 8 days. The Shark rep I spoke with outright lied to me and said the battery was sent overnight; FedEx said otherwise. I will never again deal with a company that lies to its customers.

I have owned every kind of high end vacuum, and the Shark is the best. It's easy to take apart to locate a clog, not loud, cleans everything from bare floor the medium height carpet pile. I've never had to change a fan belt on a Shark either!

I have owned a Kirby and thought they were the best.. NOT so... Shark vacuum has been the best vacuum I personally have ever used. Suction is unbeatable and ease of using is also unbelievable. It pulls itself and swivels nicely. It does all the work at a decent price.

The Shark Professional is a little heavy but MAN - this thing gets the dirt, especially when you turn on the power brush! New ones get under furniture better than this one, though. And their customer service is awesome! Thought we had a broken one and they just sent us a new one!

I have a Shark Lift Away and I absolutely love it. I have 2 dogs that shed a lot and it makes quick work of the dog hair. It's powerful and easy to use, easy to empty, has great attachments that are easy to change and I love the lift away feature. This is my second Shark vacuum and I will buy another one.

I just love it! It was certainly more expensive than any vacuum I've used before, but, it keeps things amazingly clean. I have two cats. The shedding is no longer visible. My Shark takes care of that!

Bought Shark vacuum Sept 15. Main hose split. Part no longer available. They are going to supply me with a replacement machine. Will it be as good? The environment aspects? I have the trouble of sending them the old machine, which they will then throw away!

I really love my Shark vacuum. The only thing better would be a I Roomba that vacuums your house by itself. If only vacuums did not cost as much nowadays.

I have had other brands, but Shark has best performance, durability and ease. I have recommended it to friends and family. I will stay with this brand.

Shark navigator is an excellent vacuum at the price range it's in. Also, it's a good weight. Very happy with it. We also have four long haired pets, and it picks all the fur up without any problem.

This is the best vacuum I have ever owned. It's lightweight and easy to clean. The suction is amazing. I first bought it for my 78 year old mother because her Hoover became too hard for her to change the pulley when it broke. She was able to manipulate the Shark with ease and it did not hurt her back. I immediately bought one for myself and am delighted.

I bought my Shark NV581 back on Jan 8th 2017. All was perfect I loved my Shark. Now let's go to the present day. I happened to notice that the brush roll has worn right down to nothing. Now this means it is not cleaning my carpet. Well I thought no biggie. I will call Shark. They will take care of me. Right? Wrong. I was on that one. So a lot of issues lets start with the obvious one. Why on earth in that short period of time is this already shot? But anyways when I called the rep did inform me that you cannot just buy a brush roll and change it. That you need a whole new power head 119.99 plus shipping! Are you freaking kidding me? I was at a lost for words and they do not cover that under warranty.

The Shark vacuum is great compared to others that I've had. It picks up good, easy to clean and cleans the rugs great. Picks up dog and cat hair like a breeze.

It is a really good vacuum cleaner but it is overpriced and you have to purchase the attachments separate and for the price you have to pay everything should come with it.

Very efficient and has tools for special areas and adjustable for hard floor or carpet. Also, easy to empty and no bags to buy. Easy clean filters when needed, too.

Bought Shark Rotator, love it. Have sold Electrolux, owned Dyson and Hoovers! Kirby is overpriced junk! Shark is well engineered, reasonably priced, great suction, lightweight! Dyson is also well engineered, price is ridiculous! Hoovers are reasonably priced and work well!

Best vacuum I have ever own. Shark Lift Away beat my own comparisons between Shark/Dyson ball. Also Shark has an exceptional customer service and effortless warranty claims.

I bought a Shark Rocket Advanced upright vacuum about a year ago. I have been more than pleased by the way it deep cleans my area rugs and the way it handles.

I have a Shark Rotator Lift Away and I absolutely love it. It's easy to clean the stairs, it's light, it's not too big for me and I can see when it's time to empty the dirt cup.

Really cleans my carpet areas, never realized how dirty they were until I started using my Shark. Took my 5 days of vacuuming every day until my canister stop filling up then I was able to resume my normal once a week vacuuming.

This Lift-Away Deluxe Vacuum works exceptionally well... that is until your warranty is expired. You will have max of 1 year of life with most of the Shark Vacuums. I have now owned (3!) Different vacuums from Shark. The first I purchased and they had to replace thanks to the limited warranty. Actually, Walmart replaced it. Every time that each vacuum died, it was apparently due to the tabs that release so you can empty the canister. So the vacuum that "never loses suction" provides no suction whatsoever! Please save your money and sanity, DON'T PURCHASE THIS or any of the Shark vacuums!

I have a Shark and love it! Lightweight, easy to handle. All attachments easy to change out and pet brush works perfect! First time owner of an upright.

I ditched my vacuums and bought a Shark. Best vacuum I have ever had. The suction never fails and it is very easy to clean when vacuuming is finished.

I just love Shark Vacuums. This is my 3rd one, and I wouldn't buy any other. The other brands can't compete against a Shark, they have the most suction, lightweight and easy to move around and all the attachments work great with the Shark. The quality is great for the price. You get your money's worth.

Great suction! Picks up cat & dog hair first time over even w/o pet vacuum attachment. Easy to empty and easy to clean dirt cup and filters once a month.

I literally love everything about my Shark vacuum... It vacuums carpets corners of the house crevices between the carpet and wall. It can vacuum my kitchen and bathroom tile. Easy empty access. Easy to put the empty cup right on.

I have owned a Hoover and a Dirt Devil vacuum cleaner and was never satisfied because actually they are not very good. I have 4 dogs and they could not keep my floors clean. I then started seeing ads about the Shark and let me tell you, it is everything the ad tells you that it is. I love it so much that I now have 2. They clean all the shedding. They do not have a bag, they are easy to clean out so they do not clog and the filters are washable very easily. I will never buy anything other than a Shark.

I needed a vacuum cleaner that would suck up sand and dog hair on carpet and no carpet areas. One that didn't spit the sand back at your feet and didn't throw dust around the house. My Shark did this and has lots of power. It is suppose to be just as good as the Dyson and I believe it is.

I bought two Shark IONFlex at the end of January 2018. I and my son were very unhappy with it because the battery was very short-lived. I returned them on February 1st. They were delivered to the Shark company on February 6th 2018. Till this day they have not refunded me my money it is now March 1st. I have spoken with countless people. Some had said I was credited on February 7th 2018 which my bank it said no such credit was sent to my account. On top of that they claimed it was $140 credit in which I spent $146.68. So somewhere along the line they are not good with refunding people their money in a timely manner. I will only buy a Shark vacuum from Costco or Walmart but never from the Shark company. Because they do not stand by what they say.

In an effort to purchase replacement filters for our Shark I called because they do not list them on their website for our model. The person asked so many questions including the numbers on the plug - yes the plug!! When I asked why all the questions she put me on hold and a minute later the call was dropped. Smug, arrogant and surely is no way to win customers. We are purchasing another vacuum for the upstairs and Shark WAS a contender. Now, this experience coupled to other complaints, I'm not sure we wish to do business with this company.

I was told that when I bought the Shark that it will never lose suction power. I haven't had the dang thing for but 3 months and it is by far the worst. If I didn't spend over $200 on it I would love to buy another one but I do not have the box anymore and I do not have my receipt. I want a refund or a replacement! This is not fair to do to people who splurge on getting a "Promised" product! So Disappointing.

I have received a Shark cordless sweeper model IF251 as a gift. Within less than a month, the roller brush was ruined. The fabric that was glued on to the roller brush peeled off and was unusable. The cheap plastic screw that holds it in the sweeper also broke. Desperate to replace the item, I had a heck of a time navigating their online store and didn't want to pay 17.99 plus shipping for this part. I called Shark and explained my situation, they gave me the part for the cost of shipping of 6.00.

I bought a Shark vacuum last summer. I have a very furry dog so it got clogged and stopped working. It worked great before. I brought it to a local business to fix it and was informed that Shark will not let them order replacement parts. I went to the Shark website to complain and found out that I can't even do that. I can't talk to anyone there unless I register my vacuum, which I failed to do at the time of purchase. This is not good practice and I will not purchase their products anymore unless they change this.

I have purchased a few of Shark's products. While there have been some issues that require a replacement piece, Shark has always sent the replacement piece without question. In fact, I have had to replace 2 different parts on my Shark Rotator Vacuum, I use it at minimum once per day so I needed a company that upheld their warranty. Shark does. I will continue to purchase their items.

I sent in my Shark Navigator as the connection between the vac head and the body lost its connection. I was sent a Shark Lift-Away as a replacement and I absolutely hate it. If I wanted a Lift-Away I would've bought one. There isn't anything about this vac that I like. I've contacted the company and spoke to a supervisor who basically said 'Too bad'. The warehouse gets to decide what they are sending out as a replacement. Terrible customer service.

I purchased two Shark vacuum cleaners one in Feb. 2017, and one earlier. The handle snapped in two pieces. It is made of plastic. I called Shark and got a customer service representative. I explained my problem. The operator said to me read the warranty on parts are covered except the motor. You cannot find out what is covered until you open the box. Both models are the same. The part is available with shipping for about $27.00. I will never purchase another Shark product. Terrible customer service.

Don’t buy a Shark vacuum. The worst vacuum I ever owned. Front roller always clogging up. Have to stop vacuuming. Clean roller won’t even pick up cat litter. Sucks up then when you turn off vacuum all falls out. Took all apart. No clogged tubes. Very weak suction. Also very small collection container.

Shark Rotator Professional Vacuum - This is my second one - a $300 vacuum should last more than 2 years. It starts to overheat and then the motor gets really high pitched whiney sounds and conks out. No authorized dealers in case you don't know that. I clean it regularly!!! We are going to try to fix it ourselves if not - another new vacuum but this time NO MORE SHARKS!! Also having trouble with brand new steam mop that craps out after 10 minutes. Shark if you are listening, you need to make better products and better service options!

I have a Shark HV300 Rocket Ultralight that I've owned for 8 months and used as my everyday house vacuum. The small 6 inch hose in the brushroll attachment cracked unexpectedly when vacuuming recently. The design of the attachment is flawed as any hose that bends constantly simply from using the vacuum is going to crack. I called Shark as I believed I was under a 1 year warranty. They did not ask any information about a warranty and instead attempted to sell me a whole new attachment for $100 as the hose is not replaceable by itself. I was firm and stated that I would not be purchasing anything as the hose should not have cracked from normal use after 8 months.

They claim this Shark Rocket Ultra Light w/ TruePet vacuum will last 5 years with no problems. Well mine lasted less than 2. I spent $299 plus tax for this vacuum thinking it would last for a long time. I was so wrong. I use this vacuum daily to clean my living room area and once a week clean the rollers and empty the canister daily. Imagine my surprise when I turned the vacuum on and it started smoking on the side and the belt came thru the plastic! No warning light. Nothing. Now I have a $300 piece of crap and have to go buy another vacuum. Don't waste your money.

Love my little Rocket Shark vacuum till the inner hose that sucks up broke in half. I try getting it at vacuum stores to find out nobody sells Sharks parts. They're not allowed to. Then I tried calling Shark several times had no luck. Kept getting cut off. So, I gave up and went on the Internet and found one that said it would fit on my vacuum on eBay. I looked at the reviews. They were good reviews, hose came and did not fit to wide. Finally after several attempts I called Shark to find out that they don’t sell the parts. They only sell the whole bottom part. They don’t sell the hose. It’s a little 6 inch hose. They can only sell me the bottom part for $100. So after talking to her for a good while she said, "Well I can make the exception to sell it to you for $19.95 this time." Not sure if I would ever buy a vacuum from Shark anymore if you can’t buy small parts like that.

I have only had Multi flax cordless IF 201 vacuum for 20 days and the headlights went out on left side. I called Shark and they wanted 79.00 to replace the head. When I said no, the lady said, "Well I can offer it to you for 40.00." Their warranty sucks. So, if you buy a Shark, just know you are buying it, AS IS!

One of my primary reasons for purchasing a Shark Vacuum is their claim that if ANYTHING goes wrong with the vacuum within 5 years they will service it at their expense, including shipping. In September of 2017 my 2 year old Shark Vacuum stopped picking up anything and emitted a terrible burning smell. I contacted Shark via email and after about 5 emails back and forth they asked me to call them. By that point, I didn't want to waste more time "discussing" the issue and ordered a vacuum from their competitor. But I really want to use the Shark and so having a day off I finally had the time to sit down to call Shark and discuss the problem.

This is our 3rd Navigator we had for the year 2017! We absolutely loved it the 1st couple of 2 months then it stops the suction and won't suck up anything. We take the whole thing apart and it's not clogged with anything. I'm very disappointed that we yet again chose to buy the same vacuum 3x already.

My wife bought this. Didn't use this for awhile being that we have hardwood floors, but we used the handheld nozzle part like twice, 2x, 2 times only, & then this conks out. Tried off/on, unplugging, & still nothing. Looks like everything made today is on a 50/50 basis. It may last, or it may not.

In using my Shark Navigator Vacuum, within weeks after having it, the vacuum cuts off because motor constantly overheats. Therefore not able to finish the job at hand. Must wait as little as 1/2 hr for vacuum to cool down. With I would have bought a different vacuum.

I was impacted by the Harvey flood and my shark vacuum (~6 mo old) went under 4 ft of water. Called Shark and was told not covered by warranty, but that I could purchase a new Shark vac at 50% off. I told the Shark rep that I would check back later. Called back about a month later and was told that I had to send the inoperative vac back to shark. I was not informed of that in the original call and had thrown the vac away. If informed that the vac had to be returned to Shark, I would not have thrown it away.

Went online on Saturday, 2 Dec 2017 and ordered a Shark IONFlex 2X Duo Clean vacuum cleaner. Was so excited that I was finally getting a cordless/lightweight house cleaning tool. I received an email receipt and it showed the purchase on backorder. No date was given for future shipment. My order included my additional purchase for priority processing of 5-7 days. I checked my online bank statement this morning and saw that a deduction of $470.51 was already made. I contacted Sharks customer service center immediately. The receipt states that I would not be charged until the items are shipped.

SHARK ROCKET HV293QBL 26 - I've owned this unit for less than a year. The unit worked very well and I had little concerns about's functionality. We have cats and recently the motorized brush attachment failed to spin. Assuming it was clogged, and as a retired engineer, I tried to find a manual online which could help with the disassembly. I couldn't find the unit anywhere, even on the Shark site. Thus, I called Shark. They couldn't find my model either. The model is clearly displayed on my unit. The lady I spoke with suggested I purchase a new motorized brush end for a similar model Shark Rocket HV292. Cost about $50. Note whole new vacuum would be about $100. In the end, and with some difficultly, I took it apart with no instructions or assistance from Shark. It now is working. No thanks to Shark. Their website and support sucks, but they do make a fairly good unit.

I have 3 Shark Vacuums and am a strong believer in their products. I had an issue with our newest model the Rocket. Their customer service was phenomenal and a new replacement part is on its way at no cost. You get what you pay for and when it comes to Shark this is very apparent. They stand behind their product and have the very best customer service. I would never consider any other brand.

I have replaced 3 Shark vacuums in 4 years. It starts off very powerful, but loses its power within months. God forbid you accidentally get a shoelace or something you did not see under your couch caught in the roller. You can remove it but your roller will never work right again. Sure they will send you a replacement after you ship the old one back. Who enjoys that type of hassle? I will not buy another vacuum from Shark. I am investing in a vacuum that will last.

I went on the Shark website and ordered a Ionflex DuoClean cordless vacuum. 24 hours later my order was canceled with no explanation. I called customer support and spoke with Mona. She told me there is nothing I could do and to go to a retail store. I asked why my card was rejected - could not tell me. I asked to use a different card - would not take it. 24 hours earlier I ordered a $1,000.00+ generator online with this card and it has over $15K credit remaining. Going to a retail store (e.g. Walmart or Target) means I would pay approx $100.00 more.

I bought my Shark NV801 in Aug. of this year, here we’re in November and it stopped suctioning. I troubleshooted and then I called customer service and they did all the same troubleshooting I did. They said I most likely got a defective hose. She said they can send me a new hose but I would have to pay for 19.99 for shipping. Why should I have to pay for shipping? Unreal, I had a Dyson since 2007/2008 and it barely gave out this year 2017. I decided to buy a Shark and I haven't even had it a year and it stopped working. I will never buy a Shark again.

I loved Shark so much and then... I'm on my 3rd Shark in 3 years. For this Navigator from Lowe's only 2 months ago and it's overheating. No receipt or box now so no idea if I can exchange. Seems to me that 3 in 3 years is extreme. I vacuum daily, but seems we should be able to. Shad is the deal Shark?!!

I tried several times to order a vacuum as a gift for my daughter. Three times the order was cancelled with no explanation given to me except that 'my credit card was rejected'. My credit card was NOT rejected as I carry no balances. I left it alone and went to the store and purchased the vacuum for her. Some months later I 'attempted' to replace the hose on my Shark Vacuum. I went online and tried to place the order, again being rejected.

Do not buy or get for free--this is the worse experience I ever got... No help. Never will buy again any products and I am IT professional, will go online and chat room to display my runaround and troubles and denial for warranty repairs. I was denied repairs under warranty. Did not allow to speak to supervisor. It's less than 1 year and broke and no repairs. Supposed to be 5 years warranty. And they sent wrong parts, and when you speak to them they cannot help. Said cannot find my model number, they find when they diagnosed using me for 2 hours on phone, and ask for supervisor they hang up... I will be contacting attorney general office in all states including Consumers Affairs for this frauds. Lady denied to speak to supervisors.

This vacuum lasted 15 months. Within the first few months the plastic vent on the front broke off and I rigged it. Then the whole brush broke off all the plastic on the side cracked. I clean the brush with each use because hair would get caught. I bought it at Walmart and the model number is NV351.

My Shark vacuum had a motor failure after 16 mos. While looking for warranty info online, I was disappointed to see so many negative reviews about warranties not backed up, back ordered parts or never arriving. I called Shark, explained what our vacuum was doing and was told to put the vacuum parts in a box, send it with a prepaid label they emailed me and once it was scanned by FedEx, an entire new vacuum would be shipped. That was on a Tuesday. My new vacuum arrived in my driveway 4 days later, on Saturday. I am very pleased with the customer service and support Shark provided.

I bought this vacuum cleaner, which am very disappointed. I had to wait 2 weeks to replace a part. Still am waiting. Wouldn't give me a refund. I had to go and buy another vacuum cleaner. Had I have a dog. Told me part wasn't in, that would take 24 hours to 48 hours. Rang them again still part wasn't available and told them wanting a refund. Wouldn't give money back, so I told them wanting a new Hoover as this wasn't my fault... guess what, wait for it... had to wait 3 working days, But yet. You buy a new vac. They send it out next day. Shame on you, SHARK. Not very good customer service... PLEASE REMEMBER WE DO HAVE RIGHTS.

Have had the Shark vacuum for less than a year. It stopped working today. We called customer service and the only way to fix it is to have it replaced due to some sort of manufacturing issue. So WE have to pay to have it shipped to us, but have to wait until after we find a box big enough to ship this beast back to Shark. It's horrible customer service to force people to jump through hoops to have a product they spent hundreds of dollars on replaced because the product failed to meet basic expectations. Never again will I buy any kind of Shark product. I asked to speak to a manager or have an exception since we can't afford to pay to have it shipped and the customer service rep said there is no chance of a supervisor approving that, but I can still wait two or four hours to have one call me back.

I ordered everything they offered me, as I am doing renovations on my home. Lots of dust and no large debris. I received the Shark duo vacuum one evening, was too tired to open, so I did so the next day. The power for the agitator did not work. I called SHARK. I was then told I would need to pay to have replacement shipped, as well as pay to return unused vacuum to SHARK! OUTRAGEOUS! I then called Wells Fargo credit card services, and was sent to a specialist, and informed that he has dealt with SHARK dozens of times, and they are horrible to deal with.

I bought a Shark handheld vacuum a few months ago, and it just stop working. I call Shark customer service line, and they employ the worst customer service agents ever. They are very rude, they hang up in your face and refuse you the right to speak to a manager. The agent Lashawna ** employee I'd **, she told me... “We are out of those vacuums and you will need to visit a retailer and buy another one.” I said, “What are you talking about. I'm under warranty,” and she thought it was funny and laughed. This is the worst experience with a company ever! I want my money back or the unit replaced.

I tried placing two orders from Sharkclean.com, but Shark canceled both orders with no explanation. They won't allow me to purchase directly from them like I am some sort of criminal. They won't allow me to speak to anyone in management or any other department to try to get this rectified. I spoke to customer service two times trying to get to the bottom of the issue and all I get is they don't have information as to why, just that the orders are cancelled and I am able to purchase from a retailer but not them directly as they will just automatically cancel anything I try to order from them.

I contacted Shark and let them know that my steam mop was no longer heating. They told me as a 1 time "courtesy" they'd send me a new mop for $1 plus shipping once I returned the old one back. I was told that as soon as the tracking number was scanned, they'd send out a new one. I called last week to ask what my tracking number was for the new mop since they'd be getting it the next day, and they said I'd have it in 2-4 days. Fast forward to today, and I was told they are doing inventory and won't get my mop until 10/16. A MONTH after I sent the mop back.

After reading nothing but negative reviews on Consumer Affairs, I was rather surprised. I'm not surprised by the number of manufacturing flaws that lead to bad experiences being posted, but I am surprised to ONLY find negative reviews. My Shark experience has been the opposite, with all of the Shark products I've purchased, including Euro Pro and Ninja. In every case, I've had no issues with performance or warranty.

Purchased Shark Rotator NV680. The power button stuck after 2 months usage. I got around to mailing it back for a replacement a month later. It was a lot of trouble to package it up and mail it back but Shark told me it was my only option and they paid the postage. A new vacuum arrived and that one had a faulty motor which stopped working after 4.5 months. When I called Shark they will not give me a refund and want me to pay postage ($19.95) to send it back to be fixed. I don't want to send it back; I just want my money back because their products are junk and I can't keep sending them back every few months (at my expense). No one is able to be flexible in any way at Shark. This is a fraudulent company and I am a victim of it. I don't know where to take this but this is wrong. What can I do?

Shark Rotator Professional NV510 31 Model - I purchased this unit about 2 years ago and have not used it very much since I have a cleaning lady who brings her on supplies and vacuum. I got it out today to vacuum and the brush will not turn. Called Shark Clean and was told I would have to buy another brush attachment as this is not covered under warranty. I paid $249 for this piece of junk. Warranty does not state this part is now covered but customer service person said it was not covered. What a rip off.

Paid for express delivery of a new Shark Rocket vacuum, received the box on our front porch and brought it in about 10-15 minutes later. It felt very light, upon opening we found attachments and a roll of AMC Theater posters, no vacuum. I called the customer service but they were closed so I sent an email with pictures of the box. Called customer service the next morning and was treated like I lived in the slums. They will send out another vacuum but not refund my express delivery fee. Was told they didn't know what happened to the vacuum in the minutes it sat outside of my house.

In 2012 I upgraded my vacuum to the Shark Rotator Pro Lift Away and there were no shipping fees with this order. Since 2012 I have had the entire vacuum cleaner replaced more than once and the motorized floor nozzle replaced more than once and the dust cup replaced more than once. I have also had the flexible hose replaced as well. All these items were shipped without any shipping fees due to my extended 10 year transferable warranty that was on this product.

I am unhappy with the excuses this company gives for the lack of honoring the warranty. The vacuums are cheaply made and don't last. My vacuum has a manufacturer defect and they offered to sell me new power head for 119. 00. I will never be a Shark person again.

My belt continues to break. I have had to have repaired 6xs. every time is a problem. This time they tried to charge me 85.00 to fix. I told them I'd throw in the garbage so they said they will waive one more time. I said good because you are not standing behind your warranty of 5 years and next time it will hit the garbage. Worst vacuum cleaner I have ever had.

5 Year Warranty worthless - I just got off of the phone with Shark after being told by vacuum retailer that Shark doesn't allow warranty work done by others. The brush roll motor is dead and costs $100 for part, shipping and handling -- not really worth it on a $160 vacuum. The service person had a very "I don't really care, that's just the way it is" attitude. A most unpleasant experience so I will not replace either the brush roll nor the entire vacuum with a Shark. I wish I had read reviews on this site before purchasing.

I have tried multiple times to order from the Sharkclean.com website. They are currently offering deals on the website you cannot find in stores. My orders have gone cancelled without notification or as to a reason why. Not only did they cancel my order but they flagged my account to never allow me to purchase from the company website. I tried paying both through PayPal and with my credit card as well. The customer service would also not allow me to speak to anyone to clarify why the order was cancelled and to fix the issue. They said I am welcome to go purchase at a retailer but never from their site.

I ordered the Shark Rotator power lift 3-in-one vacuum from QVC. This has to be one of the worst purchases I have ever made. I have no pets and only a few area rugs. The vacuum got so clogged after about 3 uses that it could no longer be used when the motor shut down. This was in spite of cleaning out the dust collector after each use. I called Shark and got a gal with an attitude that kept saying what a wonderful machine it is. After all her suggestions the machine still did not work. She suggested that I wash the filter but then said I would have to wait at least 45 minutes for it to dry before I tried to make the machine work again. This vacuum is going into the trash since I cannot plan on a refund because Shark does not stand behind their products. The next vacuum I can promise you will not be a Shark. Buyer beware, and stay away from Shark.

I had my husband, on my urging, purchase a SharkNinja Vacuum for Christmas 2016. By February 2017, I had been in countless phone conversations with unskilled customer service reps and their management just to get a replacement for the less than stellar product we got, it did not work at all. We then get a replacement, you have to do all the legwork by the way (they will not have their defective product picked up, you must take it to a FedEx).

Purchased Shark Vacuum cleaner Professional approximately two years ago. The entire metal hose pipe connected to the container completely broke off. I've never been pleased with this vacuum cleaner since day one as it is difficult to maneuver around furniture and the cord is cumbersome to manipulate. This is definitely a manufacturer's defect and I should receive complete refund for the equipment. I purchase machine at a discount store and most likely can retrieve credit card receipt if necessary. Please let me know how to go about obtaining compensation for this worthless product! Pictures are available of the default!

I have called in the Shark three times for two weeks trying to get a replacement part and every time I called and they told me they don't find the order. So I reorder again and tell me it's going to be five days, and still no part has come in. I am going on my third week with still no part and every time I asked to be transferred to a manager they say one moment and hang up on me. Very poor customer service.

We bought the Shark Rotator NV500 on 02/2013. In October 2014, the power head quit working. We called and they sent us a new power head. It arrived in November 2014 and was installed on November 10, 2014. Now, a little over two years later the power head has once again quit working. At the time we got the new power head in November 2014, the person we talked with told us this would be the ONLY TIME they would replace it. I guess we are now stuck with a useless $300 ($200 for the Rotator, $60 for the dust eliminator pack & $46 shipping) unit that only has suction (which is now less than when new). I have put in a request for a replacement under the 5 year warranty, but based on the previous experience and comments from others, I am not holding my breath to get it. That is, unless I pay $84 plus S&H for it. I would not recommend this to company to anyone!

Spoke to customer service about my clogged Shark Ninja and they were able to diagnose that it was obstructed and offered to send me another of $50. I agreed and with shipping and tax it came to $79. BUT the caveat is that it is on backorder and will not arrive for 4 - 6 weeks. Not sure how a vacuum cleaner company can be out of a vacuum cleaner and it ships from Chino, CA. When I complained because one cannot live without a vacuum for 4 - 6 weeks, the rep said there is nothing she can do. Does not sound right to me, they could have offered another vacuum or a solution. Felt calling them was a waste of time.

THE dust cover hinge broke on my Shark Rocket. Thanks to CONSUMERAFFAIRS I was able to email them. Happy to tell you they sending me a new base unit even though mine is over 2 years old. They have an outstanding customer service dept.

I purchased a Shark NV360 Lift-Away Navigator. It will not work on carpet with any amount of pile. On the carpet setting, as soon as I tilt the handle to start the roller it immediately gets stuck. There is no height adjustment and I have the suction release all the way open. I do not have any overly thick carpets. I have emailed with the company several times and they answered around my question... Telling me to check different parts that had nothing to do with the roller getting stuck. I finally called and was told by a CS Rep and a Supervisor. "I'm sorry it doesn't work but there's nothing we can do." The Supervisor told me I could buy a different Shark item but there would be no trade in value. Bottom line is I am out the money for the unit which does not work on carpet.

As a consumer I wasn't impressed by the Shark vacuum. The ad is misleading and would the promoter of this product even use it or the owner himself. Mark ** is the one who promotes it. When I started making my payments to Shark it went sour from the beginning and I've kept notes. I've filed a c/o with the BBB and Attorney General and I'm sending it back. All I can think of is that this company and the employees and the owner and the tv promotions really need the money to not care for its customers. Well SHAME ON YOU!?? What comes around goes around. Customers are the hold of any co. I will not buy or promote this or any Shark product. If enough people put the pressure on the co. It will belly up and maybe they will be investigated. I have my documentation and photos as well. I give this product an FF RATING.

This vacuum is a piece of **. I received this Shark Navigator Professional Bagless Upright Vacuum Cleaner as a birthday gift on July 5, 2016, and it is going in the trash today. The motor is going out and your website says it is the same price to just buy a new vacuum, ARE YOU KIDDING ME. Your company markets itself on a bunch of lies. 'Never loses suction' my ass. 'Anti-allergen Complete Seal' **. I have had this vacuum for 10 months and it doesn't function the way it should. I will never recommend this vacuum to anyone. That is $200 in the drain...

I have a Shark Rotator for less than its 5-year warranty. It stank from the get-go, but my husband went and bought it 'cause we had a tight budget. He's a disabled vet and we have limited income. (Otherwise I would have gone back to my life-long affair w/ Electrolux.) I was just vacuuming and it caught its own cord in the suction. I've had this happen many times growing up with my Mom's vacuum and others we owned before this big deal. I turn off the machine, pull out the cord... and it's frayed! The copper is showing! Of course I know I can't use it anymore! What the heck do we do? We can't afford another vacuum. I'd put a negative star up if I could. I hate this company.

To say this company was run by idiots would be an insult to idiots. Two weeks after ordering a Shark vacuum, I am still waiting for confirmation that it has been shipped from the warehouse. The Stepford people at customer service have no ability to do anything at all and half the time there isn't a supervisor to talk to and even if there is they are of no help. DO NOT DO BUSINESS WITH THIS COMPANY! It is not worth the aggravation.

Bought a Navigator Lift-Away (NV350w) 08/2012. Light-weight, easy to use. Great on my hardwood floors and easy to switch between floors and carpet. I have three dogs, and it worked great sweeping-up the dog hair on the floors. Glad the steam mop was free with my purchase, as it is not something that I would pay for. The attached hose on the sweeper separated - using duct tape on it now, but still in service. Then purchased Rotator Powered Lift-Away (NV750w) in 10/2016. Extremely bulky and heavy, the on-off switch is temperamental at best. The bare floor setting (wood) does not pick-up anything, and I use a dust mop instead. Bigger is not always better. I'd prefer to have a new "old" model, than what I have now.

If you live in Canada, read this. I purchase the Shark Navigator from a retail store (Toronto). The vacuum cleaner worked fine however, the foam filter needed to be replaced due to the dog ripping it up while I was cleaning the unit. I placed an order March 6th with Shark, but got an email a few days later saying that the part was out of stock and would not be available till March 21st. I called again on March 30 and they said they had the items in stock and can ship...

I have owned a ninja NV22LC vacuum since 2009 and am generally pleased with it. The small hose on the base of the machine (which bends constantly when in use) eventually split. No problem (you'd think), but NO. They don't support their products with parts past the warranty period. Gosh, a good product is undermined by poor parts support. I won't buy the Shark again so I guess the bigger brands are, in the long term, more reliable.

I own a Shark Vacuum and have used it for a while. Everything was working OK until recently when I noticed the two little wheels under the head were bad. I tried to look up these wheels to replace them by the website, Amazon, and local vacuum dealers around my home town with no luck. I was wondering what the heck was going on. Two of the dealers told me that Shark was totally impossible to either deal with or get parts from. I called the main customer service number on their website and talked to someone named Richard and he told me that those little wheels were not available and never have been. That for me to have working wheels that I would have to buy a whole new control head, you know that thing that actually picks up the dirt and dust. I about flip out. So the moral of this story is "BE SMART, BUY SOMETHING ELSE".

I thought I had mad a good choice in buying a shark. However the roller bar is inaccessible unless you unscrew the entire bottom to remove all the hair. I am disappointed that I did not check this out closer at time of purchase and I can assure you I will never buy another one. Poor design with no way to completely clean the roller bar unless you take the entire bottom apart. Disappointed is an understatement.

Well I bought this vacuum and after 2 months it blew out. And supposedly it has a lifetime warranty so I had to send them my old unit. And the staff didn't send my new unit. Shark is full of crap. I will never buy a vacuum from them again. I'd rather use a broom than to use a Shark Vacuum???

I have owned my Shark NV42 for two years. I would say the first year it worked very good. Now I have cleaned it and cleaned the filter. It loses suction within vacuuming 1/4 of a room. I have to empty the vacuum body all the time. I check the hose to see if I have suction and I don't. I do not recommend buying a Shark vacuum. I will be buying something else soon. I have a two bedroom apartment and it doesn't even keep that cleaned.

About three years ago I purchased a Shark vacuum cleaner from a discount department store. When I opened the box I noticed some attachments were missing. I called the CS number on the instruction sheet and was surprised to get a live person right off the bat, unheard of these days. They were very courteous and professional and sent me exactly what I needed. They asked me to make sure there wasn't anything else missing. The parts arrived within the week, no charge! No receipt needed or proof of purchase, they just asked me some info over the phone. Could not be happier. Incidentally the vacuum works perfectly and I have since purchased one for my parents as well. Great company with great products.

I received a Shark Navigator lift away as a gift a few months ago. After only using it for about a month I started to get shocked. I contacted customer service and all they could tell me was to wipe it down with a dryer sheet and dont wear wool while vacuuming. I have never in my life had to wear a certain type of clothing to vacuum. That is the most ridiculous thing I have ever heard. Apparently they arent too worried about fixing anyones problem.

Extremely high-pressure sales people that will not take no. It was definitely the worst experience I have ever had in ordering a product. She continued to talk very fast and go on and on about all these free trials and extra products when I kept telling her no I was interested in nothing but the sweeper itself. She continued to go on and on about free stuff and memberships that were automatically going to happen and I had to call back to cancel them. I told her if she did not stop after about 30 to 40 minutes I was going to hang up and not order the sweeper... Will never order a Shark off of the phone again!!!

We purchased our Shark vacuum to help keep up with our two labs and their shedding. Less than 6 months after purchasing the vacuum we noticed a significant leap as of suction. We cleaned the beater bar, the canister and filters but the problem continued. Upon further examination my husband discovered cracks and holes in the tube connected to the head. We contacted Shark and we're told that although the vacuum was under warranty, the replacement part was back ordered until January 30 (6-week wait). When we still hadn't received the part by mid-February we called back and were told by an automated recording that the part was now back ordered until April. When I complained to a customer support representative I was told that the shipment with the replacement part had arrived that very day (a Sunday...?) and we would receive it in 3-5 days.

I purchased a Shark NVS360 vacuum and shortly after it stopped operating. When we called the company we were told that they would replace the malfunctioning part. It has been months and we keep getting the classic runaround. They keep you on the phone on hold for a very long time with hopes that you will just go away. Every agent keeps repeating the script. That the part is in back order. Buyer beware. There are a lot of bad reviews on this company -just check around. Please don't purchase any of their items since they do not stand behind their product. Avoid being taken advantage of by this company as we were.

Shark Navigator Lift-Away Professional - My wife had bought a Shark vacuum cleaner from Walmart several months ago. Maybe about 7-9 months ago. It's a very well vacuum until the shocking has become more persistent. She had mentioned to me several months ago that the vacuum had shocked her and I thought nothing of it that maybe it was a freak one time thing. About month ago I was home with her while she was using the vacuum and came into the living room and said it's doing the shocking again and to look at it to prove she wasn't crazy. As I turned it on nothing happened, no shock. As I went to engage the floor brush I started to feel the shocking. I also could see the arcing coming from the hinge of the canister on top arcing to the pipe (which is stainless steel). The arcing look liked something you would see a spark plug do on an engine.

I ordered a replacement roller for my parents (in their 90's) Shark vacuum back in November. I was assured shipping within 2 weeks. I have contacted Shark once a month since then, same response, part is being shipped from China, and I will be notified when it ships. Great, except it never ships, and the vacuum is useless without it. Strange that you can still buy the vacuum at almost any retailer, and any tv channel. Buy another brand, something that has good service even if it costs more, learn from the mistakes of those that have already messed up and purchased Shark.

My Shark Rocket stopped working after one month. I contacted customer service. The young man said my replacement parts would take three weeks to arrive. I thought that was a long time, being the beginning of January 2017. However, better than buying a new one. When I did not receive the replacement by February 1, I called them back. They said the item was back ordered until mid-April. I don't believe a company that intended to stand behind a vacuum cleaner can expect you to wait four months for the item. Nor do I believe they ever intended to satisfy me. Better to continue selling disposable products to Home Depot, Target, Walmart...

When ordering by web few items not discussed or mention. Set up payments... when took first one out charged my account 3.99... not going for it. Called customer service and what a waste of time. Also didn't know this is evidently made in Canada... am planning on returning, turning in payment as a scam, and letting my enormous Facebook friends. What a bunch of crap.

I purchased the Shark Vacuum 2 months ago. In 3 weeks I couldn't get the power to start. No power. Called customer service. After doing the troubleshooting they said to send back. They would send a replacement. I sent the vacuum back 3 weeks ago. Still no replacement, now they tell me it's backordered. But they still sell them on QVC. I can't reach anyone to get assistance. Very poor quality to have loss of power in 3 weeks. Very poor customer service. Buy another brand.

I bought a new Shark Navigator Vacuum in 2015 with a lifetime warranty. Their warranty is a joke. The plastic hose in the vacuum has several holes in the base. When I called and told Shark about this I was told a replace part would be shipped within 9 days. I now have a notice that this part is backordered and will take 3 months to be shipped to me. The interesting part is that Shark has at least 4 channels on DirecTV to sell their Shark Vacuum but it takes a 3 months waiting period before they can replace and deliver a defective part? I don't care how good any product is if the manufacturer can not stand behind what they sell. NO MORE SHARK VACUUMS for me. My advice look somewhere else for a Vacuum that the warranty is honored by the company that makes it.

I bought the Shark vacuum from Target for quite a hefty price thinking that it would last for years. It lasted well for a couple months and degraded rapidly. It wasn't even six months later and it clogged almost each time I vacuumed! The worst part was the suction loss it simply wasn't doing its job anymore. I like to use carpet powder and the Shark could not even suction it at all! I literally would put the Shark on top of the powder and wait a whole minute and it would barely get any off my carpet! We called Shark customer care, and like many other unfortunate Shark customers received terrible Shark customer service. The representative said to us to check for clogs, we did and there was none, his next answer was pretty much we were explicit out-of-luck. Luckily for us, my boyfriend's parents gave us their 20 YEAR OLD Miele vacuum. That old Miele got the job done.

This company is the absolute worst. I bought the vacuum and it was defective. They ordered me a replacement part that still hasn't been delivered... I have been waiting for 2 months already. I called customer no service and he said he couldn't help me that I could order a new one, but not return, no credit, no help whatsoever!!! Very frustrating. Do not purchase from this company!

I bought my Shark Rotator Lift-Away just over two years ago. I gave my previous vacuum, a Shark Navigator, to my aunt because it was light and easy for her to use (she's 81). My current Shark has more suction than any other vacuum I've used including my sister's Dyson. It has been very reliable and durable with one small exception, and Shark's customer service made that a non-issue. The carpet sweeper was causing the circuit breaker in my basement to trip. It didn't happen when I used it upstairs. Shark sent me a new one under warranty without hesitation. I couldn't ask for more.

I had been very happy with my Shark Vacuum, and even recommended it to others. I bought directly from the company because they provided a Lifetime Warranty. Well, after about 1 year, the vacuum lost suction and the roller stopped rotating. I called the company and they said they'd send replacement parts. A few weeks later I still hadn't received the parts. An email said they were on back order but no date. Today (1 month after my first call) I called the company and the automated system said I can expect to receive the parts in MARCH!! 4 months from now.

I purchased this vacuum on April 15 2015. It no longer works and in order to get any warranty you must purchase a box, take time off work to ship this and then be without it for who knows how long. What a rip off. Was a long time Shark user and now 2 out of our three Shark products do not work properly. Well will not make the mistake of buying any other Shark products.

I bought a vacuum from Shark that is supposed to be a "Lift-Away." It says that on the vacuum itself. However, it does not do what they show on commercials. I have written to Shark a couple times and they are not interested in helping me. You see, the vacuum has started clogging. I have to lay the machine down, turn the two plastic locks on the beater/roller bottom to allow the vacuum tube to straighten, and then pull all the clog (dog hair, dirt, whatever) out as best I can. It then runs ok until the next time. I am so tired of unclogging a vacuum that is not suppose to lose suction, but it does every time it clogs which is most every time I use it.

My wife was going to buy another Shark vacuum after a 1 1/2 years when the vacuum motor quit. I call Shark customer service and they sent a replacement unit fast no hassle. NO charge. My wife really likes her Shark and was prepared to buy a new one but that didn't happen because of the great customer service. Thanks Shark.

In November of 2016 I purchased a new vacuum. I chose the Shark Lift Away due to the lightness of the vacuum and the seemingly easy options for use. The price was also not bad and comparable to others. I'd seen Sharks products advertised on TV and felt it was a safe buy. I was wrong. When I got home my children used the vacuum to clean their rooms. They told me that the vacuum had shocked them. They didn't want to use it anymore. I brushed it off thinking that maybe it had just been once and they just didn't really want to vacuum their rooms. Tonight I used the vacuum for the first time and felt for myself that this was NO joke!

I bought the Lift-Away professional 3 years ago for about $200. I never spent so much on a vacuum cleaner, but given the good reviews, I thought it was worth it. True, the vacuum has a lot of functions. I like that it cleans well and comes with many attachments. However, the design is flawed. It is top-heavy when you use the roller as a base. When you use the attachments while using the roller base at the same time, the vacuum would fall over. I hold onto it as much as I can while using the attachments, but it still falls sometimes.

I do NOT recommend this vacuum for anyone with long hair or pets as you cannot remove the roller bar for cleaning. I have 4 girls and 2 dogs. Trying to clean that bar while still in the machine is crazy. If you must make it where it cannot be removed at least make it accessible without the divider bars across the bottom. VERY poor design for anyone with a need to clean regularly.

I have only had this vacuum for 18 months. Already I have to buy a new vacuum. The handle has broken twice now, the hose broke a few weeks ago and the canister clip broke the first month I had it. I would NOT recommend this vacuum to anyone. It is made poorly.

I bought this vacuum for my wife about a year and a half ago, before that she's always had an OREC. Not even two years later this SHARK product doesn't work half as good as our 10 yr. old OREC. I paid over 300.00$ for it, on payments, and it not even picking up cat hair anymore. As far as I'm concerned we were ripped off. I don't get no response from anyone. I will never buy another one of these. Again total disappointed. Over charged and under quality.

I have owned this sweeper for approx 3 months. From the first day I had issues with the top handle that has the hose attached to it - would not stay attached to the sweeper. When the concern become so constant that the only way I could use the sweeper was by tying it together I called and registered a complaint. They diagnosed the problem over the phone and I have found their shipping practices with FedEx have been terrible. No parts yet even though tracking number at one point showed it should arrive 3 days ago. Now number shows no current information. I contacted Shark today and requested a new sweeper. Needless to say I was blown off and told parts should arrive in 3 more days.

I bought this Shark 4 month ago. I do look at reviews to make a decision. At first it was fine. Here the problem. It's only clean so much. It's doesn't get the job done so I purchased a Kirby and the sell guy and I did a test. The Kirby pick up dirt I did even know that was. They disgusting. I am extremely disappointed with this Shark vacuum for the reason people go out and spend their money think they are getting a good product. Nope. Here pictures from the new vacuum. Thanks a lot Shark family.

I bought this vacuum about 6 months ago and the internal hose that is in the power head cracked and the suction is weak because of it. It is under warranty and they said they would send a new power head to me. I waited 10 days and called them and was told it would be 6 weeks and then I get an email it would be around February 17. That is 8 more weeks??? I have 2 dogs and no vacuum for 8 weeks??? Beware when you think of buying a Shark vacuum.

Last fall we purchased our first Shark Navigator. We had had two Dyson's animals (we have Labs, who shed a lot) and we were not happy with them. They are very clumsy to use, no light on it and above floor is almost impossible to do. Had seen the Shark Navigator and said "Let's try it". Well we had vacuumed the house with the Dyson then went over it with the Shark... wow. Could not believe all the dirt and dust we got in the Shark. It is so easy for me to do the stairs with the Shark because the canister comes off. Yes I would recommend this vacuum to anyone. As a matter of fact we told our daughter, who also had a Dyson, about the Navigator and she did buy one. Glad we switched. Satisfied customer.

I had my Shark replaced after years of use. Now the new one shocks us every time we use it. I called Shark. They say rub it with a dryer sheet. Still months later no better. They say no electrical going in the handle so should not shock.

Got home with my new Rotator Speed. Brush roll not working. Went through the troubleshooting steps twice, still nothing. Called Shark "customer support". Service rep insisted on walking me through all the steps I had already done. At one point, she asked me to let her know when I turned on the vac. I said "ready" and she said in a rude tone "I don't hear a vacuum running." Well lady, I'm standing right here and it IS running. So let's proceed. Long story short, like I thought, it was defective. I was told to return to store. Gee, thanks. I could have done that without 15 minutes on the phone.

My son bought me this vacuum from Amazon in January 2016. The bottom wheels disintegrated in 10 months time. I called customer service which I might add has to be the rudest customer service I've ever dealt with. I explained I needed the wheels and was told that I have to pack up the vacuum and send it back. They will send me a mailing label but I have to pay for the vacuum to be shipped back which will be 19.95 not to mention what it will cost me for the packing of a large vacuum to send it to them. My vacuum is still under warranty so this is ridiculous for wheels that cost maybe a dollar. I refused to send my vacuum back. It would cost me entirely too much. I will never buy another Shark product.

Shark Navigator Lift-Away Professional (NV356E) - I bought this in February of 2016 from Amazon and it just stopped working on me last week. I bought a warranty with it. I called the warranty company who referred me to the manufacturer Shark. Customer service was horrible. They told me I would get a replacement part in 2 day. Never got a replacement part. Called back and they said the part is on back order til December. So I have to be without a vacuum for 3 months. I asked for a supervisor 'cause that was unacceptable and they said someone will call me back but they still haven't. So pissed I spent close to $200 for this vacuum cleaner and it just stop working and I can't even get it fixed or get a replacement. Don't buy from Shark. The vacuum is crap and the customer service is crap.

I received a Shark professional rotator vacuum as a gift 2 years ago... LOVE this vacuum and LOVE Sharks customer service. I dropped the vacuum twice over the past few months and called Shark directly. They immediately sent me replacement parts, for FREE, no questions asked! This company truly backs their products!

I ordered a vacuum directly from Sharkclean.com. I subsequently received an email letting me know they order had been cancelled. I contacted them via chat and they indicated Scot. "Thank you for your patience. I'm so sorry, for our mutual protection your order has been cancelled as the billing information on file was deemed invalid. I am afraid that I must inform you that no further orders will be processed for your account. This is a security procedure in place to protect card holders. For privacy reasons I am unable see the specific error which triggered this security software, however I would have to direct you to purchase this unit at a retail store as further orders on your account will be cancelled automatically."

I've never received better customer service than I did today, when I called Shark. The wheel fell off my Shark Rotator vacuum. To start with, I was put through right away to service rep Gage. He was knowledgeable, polite and efficient. He said that because my vacuum was within the five year warranty, they would gladly replace the floor nozzle unit. Not only is Shark paying for the shipping cost but they also emailed a convenient return label. And I'm not even required to send in my original purchase receipt (they confirmed my purchase by looking it up on their computer). Thankfully, their label is designed to mail your parcel at any of the well known package delivery companies, which means I can mail it at the post office, (there are no UPS or FedEx stores here in the boondocks). I'm so pleased that I'll able to keep my Shark. I've become spoiled in owning such a versatile machine and have no desire to own any another brand. It does it all!

I had a fault with my Shark Vacuum cleaner (which I purchased an year ago) and it stopped working since June/July 2016. I called in customer service and was able to speak to them after several attempts. The customer service person told me that I need to return my unit so they can ship me a new one in a week or so. I was told there will be $20 shipping charge to send the non-working unit but I ended up paying $20 more for wrapping the product to FedEx it. I am still waiting for more than a month to get my new unit yet and when I called in couple of weeks ago, they said the product is in warehouse picking status (as the product may be no more in stock) and they will escalate and send a product which is similar or greater in value.

I have had a Shark NV3598E for about 4 years and it has worked flawlessly. I vac just about everyday having 5 cats and a dog. My daughter has a Shark powered Lift-Away TruePet and we could not find the number on her machine, only a serial number. Her dog ate her brush and we wanted to replace it with something a little stiffer. There are 4 models of this Lift-Away TruePet and we did want a pet tool brush, how difficult can it be? I called without having the machine in front of me, I know my fault. She does live 5 hrs away and neither her nor her husband could find the model number, maybe the dog chewed that off too? Not knowing if this pet tool fits a TruePet or just a Rotator or maybe a 57 Chevy.

I really loved my Shark rotator, & would recommend shark to everyone. Until about a year after I received my vac or steam shark the steam quit heating, so when I called the Customer Support # I was told to return the vac & steam & it would be replaced. Afraid I would not get the same or equal to in return, I asked how this worked & what would I be getting in return? At which time I was told that the rotator vac or steam was no longer available, so I would get the rotator Lift away and a steam mop of equal or greater value. Which I would of been happy with that. If that would of been what I received.

Have 2 Shark sweepers, paid $36.00 each, very good sweepers. Worked great for the money I paid. The battery packs went out and they wanted $28.95 per battery pack. Telling me that the sweeper rest of the sweeper was only worth $7.05. However if you looked for another replacement part on the same sweeper it was over $30.00 - something wrong with their math. Again the sweepers worked fine for the 9 months before the battery pack went out. No one in customer support knew anything, was informed to buy new sweepers. I'll just go back to the broom and dust pan. Would advise anyone buying from Shark to review their replacement parts first. The battery pack I needed was XB2700 = 4 aa rechargeable battery pack.

Well my last vacuum, green cleaning machine from Shark, that I had for a long time, decided it was time to die, I didn't even check if I could fix it, and I'm sorry for that. The suction on this machine was unbelievable. I researched a lot for a new good vacuum, wanted to find an equal suction vacuum. The rotator was praised highly and was compared to Dyson (that is considered a great vacuum and it was double the price), plus I was happy with my previous Shark, why change? That is what I thought. I was wrong.

Same exact experiences as other customers, purchased (wasted my hard earned money) on the Navigator swivel. Had it 3 months and the motor (that turns the rollers) burnt out. How nice they replaced a cheap $1.00 belt for a $70.00 part!!! Called customer service, that's a joke, customer service. The only service I received was from behind with no lube!!! My question is this, with all the complaints how or why is this so called company still in business or at least not being held accountable? Very angry hard working consumer!!!

I bought a shark navigator vacuum a year ago. A few weeks ago it just wouldn't turn on. I am constantly cleaning the rolls, filters, and canister as I use it for work. So, it had been well maintained. Anyway, disappointed I called Shark and was told it has a 3 year warranty. They sent me a label, I packed, sent original receipt and shipped last saturday and today Saturday one week later my new Shark is here! I am so happy they stand by their products! I call it my little buddy because it is so lightweight and easy to clean. Very happy. Now the test to see how long this one will last. Happy for now though. It was an easy process... start to finish!

I purchased a Shark 500 3 years ago and never had a problem. It totally quit working last week. Customer service was excellent! I had a choice of sending the old one back at their expense or purchase a new one at a greatly discounted price. I chose the discounted price. They sent the Shark 700 at a price of 100.00, although I didn't get the small rotating brush I like to use on the stairs. When I called again they sent one at no charge.

I have used this vacuum cleaner a total of 10 times. Now, the brush roll will not work. I have cleaned out the hair and debris and it still will not work! I watched a ridiculous Youtube video with a lady taking about 15 screws out of the head, unplugging a small digital wire, taking more screws out and then finally, ''carefully" pulling the head apart, then more screws and finally, you can check to see if the belt is ok.

I bought the Shark Professional Rotator model NV501 4 years ago. In that time I have had to replace the floor nozzle, the piece the tank attaches to when used as an upright, 2 times. The hot wheel tires they use on the floor nozzle are cheap and fall after 1.5 years or so. I try to reattach to no avail. Once rod that holds the wheel on the floor nozzle falls off, there is no way to reattach. I have tried on both. Each time Shark charges you $90 to replace the floor nozzle. The motor still works great, the plastic parts just fall apart.

I've only had the Shark DC41 for 1 year. The roller does not work. According to the comments this seems to be a problem with this vacuum. Why does it not work and how do I fix it without paying 50 $100.00 to repair?

We made the mistake of buying this at a retail store, and when the roller stopped working, we took it to a local Shark repair shop. They said they could not get the parts to repair it, and charged $50 for this information. The repair shops are as broken as the Shark company itself.

I had only emptied the collection chamber once since I purchased my Shark Professional Vacuum circa summer 15' where the handle snapped off while I was using the vacuum in my apartment. And because it has been over 60 days since I purchased my Shark I will not be getting a refund/exchange. The machine seems to be designed well excluding the toy like thickness of the plastic handle ;( It is almost as if it was intentionally designed to break keeping demand up?

I bought a Shark vacuum and loved it at first but I have had it less than 1 year and have taken good care of it and one day it just broke no reason at all. The rotation device just stopped rotating. I am very disappointed in this product and will NEVER buy another Shark product!! When you pay almost $200, it should last more than one year.

Bought a shark cordless hand vacuum model SV75Z_N14. Barely used it a dozen times before the vacuum could not be recharged and needed to buy a new battery. Guess how much Shark's replacement battery costs? $36. The vacuum itself costs about $34 from Wal-Mart. So the replacement battery costs more. And what does the replacement battery look like? A collection of 6 AA batteries tied together with electrical cords running out of it. Do not buy! Terrible quality and terrible company!

I bought two of the Shark Rotator Lift Aways. When the cord separated from the vacuum I thought it was just a fluke but when it happened with the second one I realized this may be a problem with their vacuums. The second one even sparked. Paying over $250.00 for a vacuum cleaner you would think would last over 6 months and the manufacturer would back up their product. Very unhappy customer...

I cannot recommend the vacuum or the company. Please do not waste time or money on them. First, the vacuum is overpriced, very heavy, cumbersome, difficult to use, and poorly made -- in China. I do not like to struggle with a heavy item, that works poorly before I even begin cleaning. The customer service and ordering department is awful! The rep spoke very quickly in an effort to sell more items, sign me up for magazines, and confuse me. I also had to pay $58.00 to ship the junk to my home, then another $53.00 to send it back! Since Shark REFUSED to send a shipping label, I had to transport the heavy item to a UPS location 20 miles away to have it weighed and shipped. They do not refund shipping and charged a 10% restocking fee. I will never ever buy from them.

I have been super impressed with how the Shark upright vacuum works, and satisfied with the handheld cordless's performance. The upright is light, has several functions, great suction, easy maneuverability, etc. The problem is - they don't last. I have now owned three uprights and four cordless Shark products in about 3 years. They have so many problems and as far as I can tell, an average lifespan of about six months with normal use. Each time I have declined the store warranty, believing a product should work without needing the warranty necessarily. I believe the Shark policy is "if you want this to actually serve you for a fair amount of time, you will have to pay extra."

I had received a notice from a collection agency saying that I had a past due amount of $99.88. I called the Shark customer service center in an attempt to correct the mistake that they had made. I made four calls each time asking the CSR to speak with a supervisor and 4 times I was given excuses and never was able to speak with a supervisor to clear up the mistake that they had made.

Very unhappy with Shark not replacing my NP 320 Lift-Around® Portable Vacuum, it's under warranty and they got the broke one back. I can't get them to tell me where I can buy another one. This is the best little vac I have ever owned - it's lightweight and has the floor attachment, had a 3-5 year warranty, but they quit making them I assume since I can't seem to find them anywhere. No other product can replace this vacuum. I am very upset that you can't let me know if and when I will get it replaced. I own several Shark products and highly recommend them to others, always leave a 5 star rating, can't believe your customer service is looking like all the other companies who just don't care about their customers.

Heavy vacuum. Very noticeable over my last cheap Eureka. I can easily deal with the weight, however someone older or with less muscle would have to wrangle this vacuum whether in normal vacuum mode or detached. After vacuuming the house twice I had to sit down, take a knife and cut off all the hair that was heavily wrapping around the brush. I called about the problem, waited on long time to speak to someone and the girl basically said "Oh, well, that is too bad", no way to fix that. There must be a trick to this or I am just out of luck. I no longer have the box to return and I hate the fact of paying shipping for something that doesn't work.

Well I have called 6 times and nothing has been done correctly. I just need a shipping label sent to my email but that is way to hard for any of them to handle. I got hung up on by Brier after I ask to send me to the survey line. I called back again to speak to a manager but it's a 4-hour wait. I will never buy a Shark again. I knew I should just stick with my Kirby, their customer service is there for you and not just taking up space and hating their job. I would save the time and stress of dealing with this company and their ** employees.

Shark needs to offer a 6 month online course in the confusing array of options and WHAT IS INCLUDED in the model you might be considering. If you look at the infomercials available on YouTube, you'll likely be very excited. You'll see folks using this vacuum in "lift-away" mode, taking off the canister and using the vacuum with just the wand."Oh that looks great" you think. Wrong!!! This model doesn't have that option!!! It's touted as a wonderful thing!!! I'm sure it is!!! Why sell a model that doesn't do what it's advertised to do??? The people at Shark are liars!!! They're thieves!!! You'll see folks using the vacuum in "canister mode". You'll see them vacuuming under appliances. You'll see them vacuuming upholstery. You'll hear them say "this vacuum can do anything". Bull!!!

I purchased a Shark Navigator on February 25th. The vacuum worked for 2 weeks. After 2 weeks, the rotating brush began to intermittently stop working during use. By March 20th, the vacuum was completely inoperable. On March 27th, I contacted customer service. They determined that troubleshooting did not resolve the problem and I needed a new floor nozzle. They advised it would be at my door within 3 - 5 business days. I requested a supervisor callback, and never heard from a supervisor.

Last June, I bought a shark vacuum. It was put on autopay for a period of 4 payments. This week I received a bill for the price of the sweeper and was told it had been turned into a credit bureau. After calling the company, I was told no payments had been taken out of my account. I was informed that the bank rejected the payment. After calling my bank, I found out that no attempt on Shark was made to autopay from my account. I ask why from the company and received a, "I don't know".

I purchased my vacuum from QVC in Sept. 2014. I received it 2 days after placing my order. March 2016 it stopped working. I called customer service and we did a troubleshoot--did not work. They emailed me the necessary paperwork to return for replacement. I returned it on March 3. I checked the status of my order and is on backorder. Today is April 6 and it is still on backorder. What is going on? When I ordered it, I received it within 48 hours. I am sitting here using an old vacuum that this new one was to replace. I'm sitting here for going on 5 weeks waiting. If I had not needed this vacuum, I would not have ordered. What good is this warranty? I'M WAITING FOR MY REPLACEMENT. PLEASE HELP. If you aren't going to replace it, please refund my money. This is an awful experience!

After reading bad reviews and owning this unit for over a year, I felt I'd give a say about Shark vacuum. It's the best vacuum I've ever owned. We have dogs. It sucks hair out of places my old vacuum would not and the filters it used cost a lot to buy. So far we have had good luck with it after a year or so but we do not have carpet in every room. It works on hardwood floors real good. We got ours from Shark direct. It took a while for them to send the unit. We're completely happy with it. I make sure and clean to last stage motor filters. It's simple to work however my wife gets confused on how to lift off the canister to empty it.

Horrible!!! The worst customer service ever. This machine is all hype. It did work decent when it worked. Had it less than 8 months and the roller brush quit working. When you call customer service you get the runaround. They do not stand behind their product at all. Needless to say I will never purchase another Shark.

Ok, the Shark is a great vacuum while it lasts. We had the vacuum for about 8 months before the motor went on the roller. The common problem seems to be customer support. Here's the solution. There's a warning tag on the instruction booklet that says "Not to return to store... To call customer service." IGNORE IT. We bought the product at Bed Bath & Beyond, and their policy is to take it back and exchange for a new one. We didn't even have the receipt! They were able to look it up and made sure we bought it at their store. Gave us a gift card for the exact amount. We came home with a new one. No questions asked. Couldn't be happier with BBB! So we will see how long this one last and if we have a problem we can just return it again. BBB believe to deal with the warranty themselves and keep the customers happy. Don't deal with SHARK directly. They will be no help.

I broke the hose off my Shark Rotator, took it to a reputable service center, and when they tried to get the replacement part from the company, Shark wouldn't send it. This went on for three months. Online chats about the situation were of NO help whatsoever, and though I was told to call the number on the website to register my complaint, I was informed by a recorded message to go online, which I had already done twice. When I purchased the vacuum, I did not know that Shark will not send replacement parts to qualified vacuum service centers if anything goes wrong. I will never purchase another Shark product, and have already urged anyone I know never to purchase one, either. I am now stuck with a shoddy product that apparently is unfixable. I was willing to pay to have it fixed since the break in the hose was my fault, but if I can't get a part, this is a totally useless alternative.

To start Shark doesn't participate in this consumer affair program because they know they are horrible. The vacuum is fine, the fact I called 4 times to follow up on replacement parts for the NV752 filters and was lied to twice about the filters being shipped and that they were in fact in the warehouse for delivery. I get an email stating that they are currently restocking their shelves and that my filters I purchased won't be available till April and this email I received twice after they assured me my order was in their warehouse and being shipped. All the negative comments ever written by consumers has got to be at least 95% accurate. I would never recommend Shark to anyone, knowing the service is nearly 100% horrible and the fact they lie to customers to get them off their backs for at least a week at a time. Anyone else that writes a review about Shark should also complain to the BBB.

Wow. What can I say? The most God awful customer service nightmare I've ever had in my entire life. I got this piece of garbage and at first it was great... Like four times it was great then it quit working didn't pick anything up on the floor. So finally I called these people and they were finally willing to help me out. Or so I thought! Then I get a brand new supposedly brand new vacuum...THAT WOULDN'T EVEN TURN ON! Tried multiple outlets.

I ordered the Shark Rotator Lift Away vacuum, however they sent me the Shark Rotator. I called to return the product, however they state it cannot be returned even though the commercials say you can return for whatever reason no questions asked. Now I am out of pocket over $200 have a vacuum sweeper that I am emptying 18 times to vacuum my home (the container is very small) with 3 pets. So, false advertising? Yes, I believe so. I will NEVER purchase anything from this guy ever again.

I purchased a Shark 18V Cordless vacuum in the summer of 2014. I following the initial charging instructions, yet the vacuum never held a charge for very long. The vacuum also lost suction frequently because the channels became easily clogged. I'd have to take it apart with a screwdriver to clean it. Several months ago the vacuum stopped holding a charge at all. The battery was completely dead. Replacement batteries cost almost as much as the vacuum itself. The directions on the unit say to return the vacuum to the charging station after every use. The new online instruction manual says to not do that because it will ruin the battery. When I contacted customer service via email, they lead me to believe that I would receive a new battery. After half a dozen emails back and forth, I was sent a link to purchase a new one. Further attempts to email them all bounced back with a message that their inbox was full.

I purchased the Rotator Powered Lift-away 8/27/15. The first one worked for about a month and the brush roll quit working. The customer service is very nice and has shipped four different vacuums back and forth ever since all at their cost. However, when I inquired about just getting a refund they said that was only for 60 days even though after 5 months I have not had a running vacuum for 60 days total!

About 6 months ago I purchased a Shark Navigator/Lift Away... About 2 months ago I noticed it wasn't picking up kitty litter nor shredded paper (that had gone through shredder). Now today in the middle of vacuuming, the vacuum just quit working... vacuuming normal dirt on a carpet... And I did attempt Customer Service. Never answered. Should I assume I am out of luck because I bought it at Bed, Bath & Beyond and do not have the receipt??? Needless to say, I am not happy.

If you order this on automatic payments, be careful. The company stopped taking payments after three withdrawals and we were not aware. They emailed but, the emails say Consumer-Service so they go to spam. Next thing we knew, they sent our account to collections without so much as a phone call. I tried to call the Shark company and could not get a person. I did finally get someone on chat but, they were no help at all. Very poor customer service and a marginal product. Don't bother with company!

Shark's 'warranty' is hardly a warranty - they make you pay for shipping on the base unit. There are no service centers in any major city in the US. You have to mail the vacuum to them and pay for shipping. Shark manufactured a defective vacuum that was missing a part on the hose assembly. Shark refuses to replace the product or send the part unless I pay for it. Attached is a picture of the location of the missing part. The last vacuum we owned was a Hoover that lasted 15+ years. Shark is a joke.