Shark Vacuums Reviews

Bought 4 months ago brush stopped working, 1800# busy 24 hrs a day. After a week gave up, chat line always 20 to 100 people ahead. Never connected. Gave up after another week, emailed several times - never a response. These people are scam artist. DON'T buy this piece of crap!!! You will be sorry.

Have a similar unit to the Navigator, the Rotator. Brush roller motor now faulting out within seconds after I activate it. Found the motor has gone bad after 1.5 years use. Called local vacuum repair shops and learned that repair parts can only be bought from Shark, and nowhere else. No local vacuum shops will repair Sharks. I called Shark to get the price of that little brush roller motor, which is super easy to access with just a single Phillips head screwdriver. Turns out they only sell the whole bottom section of the Rotator unit at appx $70 + tax + shipping.

I received this vacuum as a gift 12 months ago and I actually have loved the product until now. The brush stopped rotating about a week ago and since then I have had terrible experience with this company's customer service. I have attempted many times to contact them via the internet and each time I had to sit on hold for over 30 minutes to be disconnected when I got to be #3 in queue. I finally got a 800# for customer service.

This is a piece of junk! I have used it once and it worked and then it clogs every time I use it and now after 4 uses will not work. Do not buy this crappy vacuum!!!

Last night I was at my local Goodwill and bought the Shark Pocket Mop. It was a brand new, sealed salvage item from Target. My local Goodwill carries many salvage items for Target. Most of the items are discontinued or slightly damaged that's why they're salvage items. When I got home I realized why it was a salvage item, the three pads were missing... No big deal I paid sixty dollars less I'll buy the pads... Today when I called to register my steam mop I was told the warranty would not be honored because it was bought at a place like Goodwill... The mop is brand new... It's the newest pocket mop on the market.

This unit will never work as advertised, that info commercial is the best fiction on TV. The CEO "Mark" should be sued for all the inappropriate statements and the performance of the Shark/Ninja, which is pure fiction. Please note: I'm one of the victims of the Shark/Ninja product. BUYER BEWARE!!!

It's November and I bought the shark professional lift away last May. I paid $350 for the vacuum and all accessories, most of which you will never use. There is a little red plastic piece that is on the elbow that connects the hose to the vacuum. It broke. I called to order a new piece and I got the hose and handle in the mail. That took a little over a week. I called back and told that that was not what I needed and I was sent the elbow. That took again a little over a week. The elbow piece would have been great if it had had the little red connecting piece but it didn't. Turns out that piece is irreplaceable. How stupid is that.

First Shark vacuum that we bought was Navigator Lift Away 5 years ago, the best vacuum cleaner ever. Gave it to our daughter when she moved out last year. She loves it, still works great. Then we needed a new vacuum and wanted only Shark. We bought a new Shark Rotator, model nv510 which came with a steam mop at Sam's Slub in September 2014. Little more heavier than Navigator but was performing great. Later my wife wanted something lighter, so we bought a Rocket which she loves it so much, Rotator we use in the basement.

On the 22nd of September 2015, my 4 and a half year old daughter decided to help me out with the cleaning of the house so I suggested that she could do the vacuuming with the Shark Navigator. As I had no reason to be concerned with this as I had thought it was a simple task with just a vacuum cleaner, and she enjoyed helping me out, I let her proceed. After about 5 minutes, I heard the Shark make that noise it does when it has something big go up through the foot of it. Then a couple of seconds later, my daughter came in to where I was doing the dishes with a pale and sweaty face and her left hand shaking. After closer inspection I found 2 of her fingers ripped raw, swollen and bleeding. She was in agony, as you can expect with the damage.

I am trying to order a battery for shark SV800 which I bought about 5 or 6 years ago, only to be told "you don't make those anymore." When I asked what I can do, just throw it away? I was told yes or buy a new one. I liked this vacuum because it's light and easy to use. I am 87 yrs old and can't handle any big ones - also, I can't afford to buy a new one. The man I talked to made it very clear that he could care less what I do. I hope people are aware of the callus way you treat customers. I would never again buy anything from Shark. Yes I know you don't give a darn what I think.

I got a shark rotator lift away vacuum (the newest one out) and I got it right after Christmas of 2015. It's almost been a year and it doesn't work right. It doesn't suck up dust or cat litter on the hard floors!! It is very frustrating.

I cannot turn off the vacuum. Must unplug it. Then you can't turn it on. Call Shark and let them know that the unit is less the 60 days old. I was told that I could pay to ship it to and from them and they would look at it, OR I could purchase a new one at a discounted price. What kind of warranty is that. While I did like the vacuum, it's only good if it works. I should not have to get a new one every 60 days. I bought this thru Amazon, and while it had only 30 day return, Amazon waived this and took the purchase back. I will never deal with shark again.

I have called for a week. I have warranty on my Shark. Can't get through for help. I want replacement. I loved my Shark. Send me a new one. I paid for extended warranty so help me asap. Have receipt!

I bought my shark in January of 2015. I had talked to people and was told it was a good vacuum. When I saw that it had a five year warranty I was impressed. It is now August 13 and my husband just informed me that the motor has burnt out. After reading the other reviews, I am very disappointed with your business practices.

Shark rotator nv 650 lift away - I can not pick hardly anything up off the floors with it - carpet or bare floors even after going over and over the same area. It is truly an awful vacuum and it was so expensive. I can not afford to replace it after saving for months to buy it. I am stuck with it.

Walmart and Target sells Shark vacuum cleaners but not belts? Wth?? I travel 8 miles to one store and 15 to another store and no Shark belts on the rack. REALLY!! What's up with that???

Bought my 1st Shark vacuum beginning of last year. Lasted for about 6 months. Gave benefit of the doubt thinking It was just my "luck" and got a 2nd more expensive one. It's been 9 months and "surprise"! It doesn't work anymore. I called and they sent a replacement part that didn't fix the problem. Now my ONLY option is to PAY to send it back, wait 3-6 weeks for them to fix it and PAY AGAIN for them to send it back. They had the nerve to say "It's only ~$20 each way," so $40 or more out of my pocket not even after a year, and it's "COVERED" under the warranty!

My Shark vacuum last for 6 months and after 6 months no power to clean the rugs, and the red power light to floor brush would not come on and roller brush stopped working. My old vacuum cleaner has been working forever. Called the company and they sent me a replacement. I was so excited that here was a company that stood behind their product. Well new roller brush replacement arrived and that one didn't work either. So now it is either send the whole vacuum to the company (my expense) or get new vacuum for half the price??? Does nothing last anymore?? What is happening to the consumer???

I purchased 2 Shark vacuums and in less than a year I am on my 3rd one being replaced. They leave you with no vacuum for 2 week. Wishing I had my Dyson back!!! They are a joke! No suction and very bulky and break down every 6 months!

So I just got screwed by the warranty policy like so many others. The 2 clips that hold the dust canister in place broke, thin plastic is the only thing that holds the whole vacuum when you lift it with the handle. Anyway they are not screwed in place so the 50 cent plastic parts are not replaceable. Option one replace the entire vacuum for $60 and throw away the old one!!! What a wasteful world we live in. :/ Option 2 send it in for 6 to 8 weeks and pay $40 shipping and hope they can glue it up nice and tight. >:| I can't believe because 2 little plastic clips broke my entire vacuum is junk. Everything else works great, such a waste.

My Shark vacuum last for 6 months and after 6 months no power to clean the rugs, or hardwood floors. My old Dyson after 8 years still worked. I never get a Shark vacuum again, and tell to all my family and friends. The advertisement on TV is just not true, they just lies about the product.

I ordered a vacuum cleaner from a well-known US-based company Shark. The agent who took my order had difficulty comprehending what I meant by #2-then the street number followed by the street name. So I said, "Look, just put the street FIRST followed by the apartment number." Somehow, the agent managed to omit the word 'street'. The package arrives in Vancouver and is ALLEGEDLY sent out for delivery, and my tracking assures me it will be delivered on June 26. I stay at home, and when it does not arrive at end of day, I check the tracker. It says it was unable to deliver because the address was incorrect. Apparently the word 'street' was absent. But my address is one of the best known in the city, and there are only two possibilities, really: 'street' or 'avenue' and there's only ONE street in Vancouver with this name in any case.

I feel the product was grossly oversold, we have very heavy carpets and this vacuum was very difficult to use. Instead of being easy to use, it took two hands to move it on carpet with a great deal of physical effort. I sent it back to company, they received it on 6-19-15, but today 6-26-15 they said it would be at least an additional 49 hours till I would receive my refund. I was in sales for 30 years, never charged tax on freight, but Shark does. Consumers need to be aware.. This company has Shark Like policies, overstating the product and dragging their feet when it comes to refunding consumers their money.

I hate having to deal with warranty issues because they are usually such a hassle and it is becoming extremely rare to end up feeling good after these types of calls. WOW WAS I AMAZED by my experience with a kind lady named **! She understood my issues and resolved them within seconds! SHARK/EuroPro is a company I will remain DEEPLY LOYAL to and HIGHLY RECOMMEND! ***** FABULOUS 5+ stars!

I purchased this Shark Navigator Vacuum for my wife's birthday on 10/25/2013. I registered the purchase on 10/31/2013. It has a 5-year warranty. It's been about a week now that the brush stopped rotating. I followed the manual and did everything that was suggested. However, the brush still would not rotate. I called the chat line on Shark website and talked with a person named **. She said that my warranty was up already and I would have to call their consumer department. Again, I have a 5-year warranty, so ** either gave out bad information or she just doesn't know what she's talking about. I would like to find out where the Shark Repair Centers are located. Also, all the information on my warranty.

Purchased vacuum and within two months, the roller brush would not rotate. They diagnosed the problem over the phone and sent me a new brush attachment for free. The new one did not work either. I called and they said under my warranty (a five-year warranty, of which only 3 months had lapsed) that I could either return the vacuum, with me paying the shipping both ways, and they would attempt to repair in 4 to 6 weeks or I could pay a pro-rata cost for a new vacuum, in which case I would receive it within 3 business days. The cost was approximately 1/3 of what I paid for the vacuum just three months before. I have never heard of a warranty on a major appliance that required you to pay a pro-rated cost within 3 months of purchase. I spoke to a supervisor and he kept repeating this was their warranty policy and he could do nothing.

I bought a Shark Navigator at the end of February. Its power brush roller stopped working in the end of May. I called Shark and they sent me a new brush roller. The new roller did not work either. I called them back and they suggested I take the whole thing back to Walmart where I bought it. Walmart will not take it back because it's outside of their 90 day return policy. Now Shark either wants me to buy a new vacuum from them at a reduced price (not sure how much) or pay to ship the vacuum to them to have them fix it. I wouldn't get the vacuum back for a month or so. I don't like either option!

With the floor attachment the hose stretches and retracts so when you stop pulling it, it hits your heels. This is painful if wearing sandals and in the south I always wear sandals. In addition the wheels on the floor attachment came off and would not stay on. If removed the head becomes detached from the wand. This was after only a few months of use. Also could not figure out how to assemble for carpet cleaning so that it was higher than only a few feet tall. A real pain to pull off the floor attachment from the wand. Has to be twisted with a lot of force. Between the negative experiences with customer service written about Shark and very poor design I would not recommend this vacuum.

I bought my Shark Rotator in Feb 2015. The brush stopped spinning and there's no clicking noise when I put it in park. So after looking it up I thought maybe my belt broke so I took the top off and the belt was fine. Called Shark and they voided my warranty after only 4 months because I took screws out. Are you kidding me??? I said that's BS because in order to clean the plastic guard or check the belt you have to take the top off and they said they don't allow you to change the belt. That they just send you a replacement head. I said that is the most ridiculous thing I've ever heard cause every vacuum I've ever owned I've replaced belts on before. They absolutely refuse to help me and no repair shop will work on it cause it's junk. I only need the connector that clicks replaced.

My wonderful Dyson was getting old and I watched late night TV with the CEO of Shark raving about his machine. It was so much cheaper than buying a new Dyson, so I thought, "Why not?" He said it had better suction than the Dyson, so I thought I'd give it a try. After using it for nearly two weeks, the suction was gone. I was having a party and needed to vacuum but it didn't work. My Dyson was on its last legs but did the job perfectly. What a disappointment. I will write them a letter of complaint, but from what I understand their customer service leaves much to be desired. I'm getting the Dyson repaired and will only buy Dyson products in the future.

Caution -- Don't be fooled by the countless amount of "ratings" and "review" sites raving about this cheap vacuum. Once you begin to actually read the review, it's obvious these are paid marketeers whose sole purpose is to get you to buy this inferior product. We purchased one 1 1/2 years ago and it just stopped working yesterday. So, I called the manufacturer since it's in the warranty period. They of course would attempt to repair it (or replace, if irreparable). All I had to do was pay the $20.00+ shipping to the repair facility AND the $20.00+ to get it back!

Shark Navigator Liftaway Model 550 - Very disappointed in product. Over engineered and too heavy. Too many buttons and releases, too many accessories. Purchased at Bed Bath and Beyond. My wife is unable to handle it. Some of the releases didn't work so I called the company. Rep was very helpful. He had me disconnect several things and then reconnect them which allowed them to work. Like most companies, the survey after the call dealt with the representative's response rather than the product. Engineers should work with consumer in designing product.

Received first shark rotator 3-15-15. Worked great almost four weeks, then no suction at all. Called and advised new shark in five days. Took eighteen days. Received second shark and sent first back. Plugged in second shark and no forward gear. First shark had excellent pull forward. Called warranty. They wanted to send a replacement part (for a shark that was three days old). I would not accept. They send third shark and I returned second. Third shark has no forward pull. Very dissatisfied.

Purchased Shark vacuum this evening, got home, assembled it and it would not work. While inspecting it my husband found old dried dirt in hose, on vacuum head and other areas, also scuff marks on vacuum head. We thought we purchased a brand new vacuum but instead we were sold broken used one. DISGUSTING... This will be going back and we better get a full refund, won't be purchasing another one there. Sad thing is, this experience will have me double checking any future purchases anywhere.

I purchased this vacuum based on reviews and I was tired of the problems I had with my Dyson. I was never really happy with the suction - it would spit dirt and dust out of the back of the head. So today I turn it on and there is NO POWER. I contact Shark who advised that I would need to ship it to their repair facility but I would have to pay for the shipping to get it there and pay $19.99 for them to ship it back to me. I told her it was still under warranty, not even 3 months old and I did not think it was fair I had to pay the postage to have it shipped. Well I got nowhere so I boxed it up and took it to the post office and was going to be charged 92.50 to have it sent.

My Shark sweeper has blown 3 outlets in my house in the same day. The outlets sparked and smoked. Smelled awful. My husband has called at least 4 times now w/ NO call back. They keep telling us they are submitting it to CLAIMS and we will get a call back w/in 24-48 hrs. NOT 1 RETURN CALL. At this point I'm calling the BBB and my friend who is a local news reporter. I will show EVERYONE thru the media what this product is doing and how horrible customer service is while this product could have burnt my house down!

For the past 2 days I have attempted to purchase a Shark Rotator Lift Away Vacuum Cleaner (as seen on TV!). I initially made the attempt on my phone, it wouldn't properly process (Hum). The next day I attempted on my computer, again it wouldn't process properly, so I attempted a "Live Chat." When I advised the agent that I was attempting to make the order with the 5 payment offer but the invoice would ONLY process the full payment, I was given the Customer Service number. When I contacted them I was offered the "world in a hand basket" deal BUT NOW I was expected to pay the shipping! When I advised the agent I was currently looking right at my computer where it clearly states the deal consisted of "Free Shipping" she (** at 1-800-798-7398) me the customer service via phone orders DID NOT have the same deals as the internet.

Purchased a NV510 last May. The electric floor nozzle stopped working at the end of February. I called and was to get a replacement nozzle under warranty. Almost two months later I am still waiting and now I have been told I have to wait another 6 to 8 weeks! That's 4 months without being able to use this vacuum. I asked for a replacement vacuum or my money back so that I can purchase another one. I was told there was nothing I could do but wait. Why pay so much money for a vacuum with a supposedly great warranty, when you can't use it? A $50.00 dollar store vacuum is more reliable! Consumers, please think twice before being sucked in!!

This is a great vacuum supposedly with a 5 year warranty. It broke after 2 months. I called Shark, was told they'd replace it. They sent an entirely different (cheaper) model which I didn't want. I told them this, they said, "it's in the warranty; we can replace it with a similar vacuum if the first one isn't made anymore". I told them "this isn't the one I bought, it doesn't have the features I need. The new and improved replacement model for the one I bought does but is more expensive." They said "too bad that's all we can do". Their vacuums are great, their customer service and warranty are totally worthless. I brought it back to the Costco where I bought it - they had more in stock and replaced it. Even though I love the vacuum, I will never deal with this company or buy a Shark again. They have no integrity.

Shark rotator lift vacuum - Everything about the vacuum sucks! It tilts so easily on you! It looks like it was made for a child, plastic piece of garbage! I wouldn't buy this product if it was free! Total $249.00 waste! I would not recommend this piece of crap to no one! Don't waste your money!

I bought this vacuum cleaner in August 2014. It was doing good 'til this month April 2015. It just completely stop working. I called Customer Service. So we were told to send our vacuum to Shark Pro North Carolina and mail it to any carrier of my choice. I went to USPS and got charged $85+ for shipping. On top of that Shark customer service have already charged $19.99 for shipping when my vacuum is repaired. My vacuum cleaner is on warranty, what I don't understand is why Shark is not responsible for shipping (repair). I have called their Customer Service several times. Unfortunately what I got is just a very poor response. I'm very unsatified with my Shark vacuum and the customer service.

My review is about the quality of the Shark vacuum in general. It is a poor product. The suction is excellent and the vacuum is lightweight. But the head (is that what it's called?) is too big/tall so it doesn't fit underneath anything like the couch, low cabinets and maybe not even under a low platform/futon type bed. After fewer than 6 months of use, the hose cracked and got tears between the spirals since it is made of poor quality plastic. Customer representative said that hose is not under any type of warranty because they consider that type of damage the result of normal wear and tear. They should consider using a stronger material, since it is the extension-reaching part of the vacuum and is, yes, used very frequently. I eventually dumped it after only 2 years and several taped up jobs later. Put your $110 towards a slightly higher end vacuum that is made of better materials.

I called for a replacement part in January, they told me 3 weeks. No follow-up call. Three weeks came and went. Then I was told 6 weeks. 6 weeks came and went, now here we are in March and the new "real confirmed" date is April 8th?! The customer agent said "sorry, nothing we can do, there was a union strike and that delayed the parts." Completely unacceptable. When I had the Dyson I got my parts within days, no hassles. Never buying Shark again!!

I purchased a Shark Navigator Professional Series vacuum in December 2013. It is now March 2015 and the brush stopped working. This is not a belt issue. There's a switch in the beater brush assembly that fails and needs to be ordered online. I had a Hoover for YEARS and the only thing I ever needed to replace was the brush unit belt... and that was about 5 years after I purchased it. Really Shark? Only 15 months since I purchased your product and I already need to repair the electronics? Folks... don't waste your money on this product.

I called and ordered the Shark Powered Lift-Away on the 2nd of this month and all went just fine. I even got an email telling me how to track my new Shark so a day later, I looked to see if it had shipped yet suspecting that they couldn't move that fast but I was still interested to see. I went to the site to track my Shark and it was back ordered, so I called to ask why and I was told that it was because they were out of stock. I told the lady that I wished I had known that when I ordered and asked when it would be shipped, and she told me that we're expecting the next shipment to be around the 26th of this month (March). And I asked how long it would be until it ships after they receive it, and they said 3 to 5 business days.

I ordered parts for my shark nv352 upright vacuum cleaner on 1/30/2015 and have been waiting patiently. Now it’s 02/21/2015 and the second time I called for the status on the parts only to find out it won't be shipped until 03/27/2015.

Got a vacuum and the head stopped spinning. Called and got a new head sent out free of charge. Turns out, the second one stopped working too and after 30 seconds later, we have a whole new vacuum on the way. Honestly, this is the best customer service I have ever experienced.

I am amazed every time I use my Shark Navigator by the amount of dust and dirt it picks up from what I think to be a clean carpet. I bought one for myself and talked my father in law into purchasing one for their home as well and he is amazed when I clean his house weekly at just how much stuff ends up in the canister. I love the way the head swivels to easily get under furniture and the ease of use. Also, love the fact that I can lift off the canister and carry it with the tools to get in hard to reach places. I could do my own info commercial on this product. In fact, I bought a 2nd one that I'm keeping in the box just in case something goes wrong with my first one.

I loved my Shark. It really picked up the dirt deep in the carpet. I know because it took no time to fill up the canister. The Shark began to give me electrical shocks and I really thought maybe it had something to do with static in the air but it got worse. I had to be careful where I touched the vacuum when vacuuming. Then one day it stopped shocking me - the same day the roller brush stopped working. I have contacted the company with no response. I owned my vacuum for only 3 months. This is the first expensive vacuum I have owned and what a waste of money. I will return to buying less expensive vacuums. Would rather have 3 $60.00 vacuums than one good one that is defective. Wish I had kept the receipt.

My husband and I purchased a Shark Navigator Lift-Away Pro, Model Number NV355 approximately nine months ago. Within only a few months, the brush roll began to rattle and even when completely cleaned, the vacuum would only work on carpets for a few minutes. I called on January 7th to use the warranty to replace or repair the unit. I was notified at the time that my only two options were to either spend an additional $100 for a new vacuum, or pay nearly that same amount in shipping and handling for the vacuum to be sent to the ONLY repair location in the country, California. My husband and I are both military, and money is extremely tight. I fail to see the value of a warranty that penalizes customers after less than a year of owning a vacuum that DOES NOT WORK.

I had a shark navigator. It was only a couple years old. I found it had a 5 year warranty. Something inside broke (I could hear it rattling); it's the 'kickstand' feature that allow the vacc to 'click into place' and (for lack of a better description), pop a wheelie so you can wheel it around. The bottom part (called the power nozzle) just kind of flopped off the end of the unit. You have to pick the whole thing up to move from room to room. So... trying to first take care of it myself (rather than, I presumed, ship it somewhere and leave me without a vacc for x# of days), I brought it to my local vacc repair shop. They couldn't fix it but showed me the part that had cracked, and advised me to contact the manufacturer for repair. So I called... and (trying to be helpful) told them I knew what was wrong with it - I had saved them some time and brought it somewhere. DEAD SILENCE.

I ordered the Shark Rotator Power Lift-away vacuum online directly from Shark on 1/15/15. I immediately received an email stating my order was on backorder with no estimate for delivery given. Today almost two weeks later I called phone number in my email, was only able to use the automated system still on backorder with no estimated delivery date. I tried several times to speak to a human but my call would somehow always end before I was connected.

My first review of the product was favorable...my review of the customer service to initiated the repair of my Shark Navigator, not so much.

Bought a Shark Rotator Pro (NV502Q) about 6 months ago. The suction elbow release latch that holds the elbow in place vanished and needs to be replaced with about a 10 cent replacement piece. Went to the Shark online Chat and told them what I needed. I got the same response that another reviewer previously got and that was, for the 10 cent piece, I either needed to box up the unit and send it to them for repair and then pay the freight both ways - for them to snap on a clip! Of course, my other choice was to buy a new unit (REALLY?! ) at a discount. This is **! I WOULD NEVER RECOMMEND A SHARK UNIT TO ANYONE AS A RESULT OF THIS EASILY AVOIDABLE SITUATION. THIS is what is wrong with the world. Poor judgement, poor diagnosis and solution to the problem. Wonder why things cost so much? I don't!

I ordered the vacuum the first of October. They said the first payment and shipping and handling would be taken out in the first 24 hours and the vacuum would be delivered in 4 to 6 weeks. Well, I waited and waited for the $105.00 to be taken out. So by December, when it still wasn't taken out, I decided I wasn't going to be getting it, so I used the money for Christmas. December 24th I got a surprise. I was overdrawn in my bank like $95.00. They had finally taken out the money without any warning. But on the bright side, I got the vacuum a few days later.

A small red button on the nv-501 model broke. It holds the hose elbow in place but with out it, the hose just comes out making the rather expensive vacuum nonfunctioning. I called customer support. They informed me that the small button was not a replacement price they offered. Now this small button could not cost 1/2 to 1 cent to make. So their solution was offer me a discount on a new unit of 75 dollars off. The vacuum is less then 6 months old. This is ridiculous and now I wish I would have popped the extra money for the dyson.

After 7 months the motorized floor brush rollers on my NV 355 failed to function. I called SHARK Tech Support and after several attempts to get the brush roller to work I was told that I would need a new motorized brush roller and it was NOT covered under warranty. $59.99 plus shipping and handling for a total of $75.00. 5-year warranty on what?

I contacted Euro (Shark) to purchase a vacuum for my daughter for xmas. I told them I was on a fixed income and wanted the payment deducted from my account on or around the 1st of the month, I was assured this would be the case. After receiving the email notification (3) out of the (4) months was before the 1st. I contacted Euro with my concern. I was told to cancel the order and replace it as this would reset the days so the payment would be deducted as I specified. I told the rep this was going to be a xmas gift and I had to have it arrive before xmas; "no problem," I was told. I contacted Euro on (3) occasions and each time I was reassured there would be no problem. I contacted them today xmas eve after discovering FedEx said it was shipped 12/22/14 @ 2:00 pm.

My vacuum's motor started to go out and I called customer support - no resolution. And then it completely went out so I called customer support again and ask them what can I do about it. They asked me to send the vacuum back and my own expense. Then they offered me to get a discounted vacuum cleaner for $100 and I just felt as though why would I pay for another vacuum when there's clearly something wrong with my vacuum cleaner. I think their services suck and it's a rip off. I paid 200 dollars only to pay another hundred dollars. That's ridiculous.

I ordered a Shark Navigator Vacuum after watching the infomercial on television. I ordered it over the phone and ask for the six monthly installments of $49.95. I was told I would be charged the first monthly payment of 4995 before the vacuum would be shipped. I agreed and they assured me back it would be shipped within nine business days. The vacuum was delivered within the nine business days. When I receive my credit card bill I was charged the full amount of $389.50. I notified Shark of the error and was informed by Shark that there was nothing they could do to correct the problem. They told me that because it was already charged they could not correct the problem. They said the only thing they could do was give me a 20% discount off the total.

On Dec 2, 2014 the beater bar on my Shark professional Euro pro vacuum stopped turning. I called customer service and they asked me to turn it off/ then back on and press a button on the top. The beater bar still was not working. They said that they would send me a new motor/ beater bar unit. It arrived on Dec 19, 2014 and I put the top part of my vacuum cleaner onto it and it cranked right up! I just got finished vacuuming my whole house. They did not want me to ship the old unit to them. It seems that the problem is not a broken belt, but rather an electrical switch that fails over time. I'm sure they have had to replace enough of these units to cause them to find another switch provider. Great vacuum!!! The only improvement I would suggest is for them to sell replacement filters at Walmart.

I was watching a info commercial advertising the Shark Vacuum Pro vacuum sweeper. They advertise all the great extras you will get with the offer, but hurry in the next 3 minutes or you "will miss out" on this offer. I got online, ordered the vacuum for $300. I got my email confirmation and discovered they charge you $56 to ship your vacuum and oh by the way....back ordered for 6 weeks. I got on the live chat and the lady tells me it will ship on the 17th of December. Checked today. 6 Weeks. What a rip off to advertise this awesome deal and hurry, but you will have to wait 6 weeks. I guess I need to go to Home Depot and buy a $39 shop vac and clean up the house.

I have had my $200.00 vacuum for about 2 years and have thought I made a good purchase until now. The brush stopped rotating so I took it in to be repaired. Well Shark only sells parts to consumers. What good does that do me? I don't fix vacuums! Not to mention the fact that it needed repaired anyway. So when I went to pick it up they said that the motor that turns the brush had gone out, so I have to call the company and order the new $70.00 part and fix it myself. IF I choose to do that I will have almost spent $300.00 for this vacuum because I also had to replace the furniture attachment because it broke also. I SHOULD HAVE BOUGHT A DYSON.

I have a Shark hand held vacuum, similar to the Dirt Devil. This thing is a piece of junk. (Language filter fully on!) I can only use it for five minutes before it overheats and stops. The Shark customer service contact told me to make sure the filter is clean. What? Every time I use the damn thing? (Language filter only working at 50% level.) I also complained about my upright vacuum and Shark immediately sent a replacement end for the vacuum. Kind of leads me to believe that there was a problem and Shark only dealt with it when confronted by a customer. These things are pieces of CRAP! YOU DO NOT WANT ONE!

I have been watching the TV commercials and felt this was the right vacuum to purchase. I went online to make the purchase and was wanting model NV650. It said it came with the following: (cut and pasted) Powered Lift-Away, Vacuum pod detaches allowing you to reach under the lowest spaces with a powerful motorized floor nozzle, TruePet Mini Motorized Brush Attachment, 3 Vacuums In One, Hard-Floor Genie Attachment, Shark Anti-Allergen Complete Seal Technology + HEPA / Washable Filters, and Cleans Bare Floors.

Shark cordless 18-volt less than 9-months old. The rotator attachment stopped rotating so I removed the four screws to identify any problems. Just like any standard upright vacuum that has a rotating brush, it was manufactured with a BELT to rotate the brush head. Any other vacuum offers replacement belts. It's normal wear and tear as they begin to stretch out. I called the Mfg direct and they do not sell the belts alone, instead they only offer a replacement rotator assembly for 27.95 which includes shipping. The whole vacuum itself only cost $60. I feel that this is fraudulent marketing of a product and will be forwarding to the Attorney General's office for investigation.

I purchased my shark on 5/18/2013 for $297 and it has already stopped working on 11/21/2014. A little over 1 year and the vacuum is broke. I contacted Shark about their 5 yr VIP warranty and was told that I have 2 options: 1.) to ship it back to them and have a new one returned to me at my own expense or 2.) they will give me a discount on the purchase of a new vacuum. I'm sorry but what good is a warranty if I have to pay for shipping which will most likely cost me $80+. I would strongly recommend buying a vacuum from a local retailer and purchasing their extended warranty. That way, you can bring it back whenever there's an issue.

I used the carpet cleaner once. Hated it. It didn't really clean my carpet and left it wet. The Navigator the hose isn't long so when I use it, the vacuum falls on me. Anyone interested in the carpet cleaner, let me know all chemicals included.

Do not buy this product!! You cannot change a broken belt. Instead you have to replace the lower part of the vacuum. $59.95 for the assembly and you pay shipping too. Rip off! Buy a $50 Bissell...they last about a year. And you can actually replace the belt.

DO NOT BUY!! I ordered the Shark Rotator vacuum, it was OK price & came with the steam mop. This vacuum is brand new from manufacturer & it shocks me when I try to use it. It is the vacuum, not the outlet. I've read similar complaints & plan on contacting the BBB about this, Shark pretends not to know about this problem.

I purchased the vacuum cleaner one year ago. It had from the beginning some suction problems but yesterday it blow up with sparks flying everywhere. If we did not have a circuit switch I would have been electrocuted!!!! It is suppose to have a ten year guarantee and we have sent off the warranty. Now I just want my money back, it is just not good business to claim what a great product you are buying and I am disappointed in myself for even getting now. Trying to get hold of the company and as usual cannot get hold of anyone. I need to have the warranty and docket that I sent to claim money back! I am fed up with advertising of how great items are and I have never brought anything before until the Shark hit Big W.

I purchased the Navigator layaway from an infomercial and all of the extra attachments were included. Now for the past 2 months they are charging me what I paid the previous 4 months and when I called she told me I ordered the professional model. I told the lady on the phone when I ordered it I didn't want anything extra than what was offered on the tv special. I'm really upset and asked the company what I can do and they said nothing.....

The unit has a serious flaw regarding its upright stability if you are using it only as a carpet cleaner. It works fine but if you disconnect the suction hose from the base and start using an attachment it will fall straight over and often will bash you on the back of the head along with anything else in its reach.

Placed an order for this infomercial and 55.95 shipping and they cannot find my order! No contact available, no order number supplied, credit card charged $225.95.

I will say on the positive side of this issue, that I have loved the performance of my Shark Navigator. I need a replacement belt, and they are not available! This is the first vacuum I have owned where I could not replace a simple belt!! I can't even buy one. I was told by a company rep. that I would need to replace the whole bottom part of the unit, and at $59.95, plus shipping and ten days wait period to have it delivered, I may as well buy a new one. I will be buying a vacuum with replaceable belts this time....not a Shark. I also said I wanted to answer the survey at the end of the call, and the rep. said that she was transferring me, and I was disconnected!!....Imagine that!!

I bought the Shark Navigator off an infomercial after needing to invest in a good vacuum and investigating several on the market at the time. I thought it would lose suction which, it's claim to fame is it would not lose suction, but when it would not even pick up a piece of popcorn, I was severely disgusted. I did not have a lot of money and really splurged to get my family something that would last. Now a year later after babying it through all this time I was bent down vacuuming the sideboards and noticed a rip in the hose? We taped it up with duct tape and went on my way.

I am furious. I have called Customer Service several times. Spoke with 4 people. I requested a supervisor call me. The manager called while I was at work. I called her back within minutes. I was told I COULD NOT speak with the manager and would be another 24-48 hours before a supervisor would call me. Are you kidding me? Well, I am still waiting on a call from a supervisor. Has been a week. My shark is only used by myself and never been abused. Light cleaning once a week. The Navigator just stopped working, no suction. I have regularly cleaned the filters per the owners guide. The vacuum is still under warranty.

I loved this vacuum, the Shark Navigator Lift-Away Professional Upright, Premium Brush Roll, out of the box. It was the most powerful vacuum I'd ever had, in terms of lifting dirt and dog hair out of old wall-to-wall carpets. It beat my more expensive Dyson. It was fun while it lasted. After two months of very light use (once or twice a week), the carpet brush function died. Only the red indicator came on, and there was no suction. I have cleaned the filters many times and also cleaned the carpet brushes, to no avail. I just used the vacuum on a hard surface, and all of the dog hair got caught up in the brushes; it was never sucked into the container. I am very disappointed and would never buy another Shark again. I will be contacting Shark for a refund.

We bought 2 Shark vacuum cleaners both have hit the dust in 2 years. Either buy really cheap or go better. Cheaper in long run. My 500.00 Riccar lasted 20 years. My 70.00 vacuum, don't remember the brand, lasted a while; got rid of it before it didn't work. The 2 Sharks that were a few amount of money are really bad. Yay, just before guests I can't vacuum - no suction. Maybe I did something wrong who knows, but a vacuum cleaner shouldn't be complicated. I took the little hose off to clean a corner. When I tried to put back on wouldn't stay and no suction on the end - tried and tried. I had done the same thing for the 2 years I had it. Whatever, don't buy Shark.

I can't believe how much pain I am on the 4th of July. I was cleaning the house up for the holiday weekend and was using the wand for the corners. The vacuum fell over and as I was trying to avoid getting hit, I tripped over the darn thing. I got hit in the leg, aggravated my ACL injury, sciatic nerve is inflamed to the point of extreme pain. I also have a sprained foot. This thing has fallen over so many times with little tension on the hose. I have so many dings in my floor and prior bruises on my body. Was this not tested for counter weight balance? The hose should be more flexible as to not pull the whole vacuum over. Instead of sending me a steam mop when I purchased this, they should have provided me with protective gear while using. I'm not happy for all this pain and suffering. I should be compensated with a new cleaner that is safer, easy to use and doesn't physically attack me. So much for mowing my lawn and preparing for the weekend. Thanks

After using lightly for household carpet and bare floor cleaning for about 3 weeks, maybe longer, the head lights quit working and when turning to the right, sweeper motor would quit. Returned for refund which the company did do and paid return shipping. Got to keep free steam mop which was damaged in original shipping, that was never replaced.

On 5/16/2014 after reading good reviews at Amazon and watching the Rotator Lift Off infomercial I call the number (by the way I recorded two if the infomercials on different channels for the same vacuum and offer but with different phone numbers). I was told that there was a shipping charge for each of the so called free accessories. So the $199.00 offer would turn out to be $280.49. The person told me that it would arrive within five to seven business days. Even though I live in Hawaii. Well I knew better than this because shipping to Hawaii always takes a few more days.

I bought a Shark and cut my vacuuming time in half. This is a great vacuum. I've had it three years with zero complaints. I'm probably going to get a lift away model and pass mine on to my brother.

I currently own a Shark Cordless 12-Volt Hand Vac that was purchased in 2009. Last week, my husband and I noticed smoke and a terrible smell in our house. We discovered it was the Shark Vac that was burning. I had plugged it in to charge, and the unit itself (not the plug or outlet) was burning and melting right where the button is to turn it on. Thank goodness we were home because only a few short hours later, I went into labor and would not have been home to prevent anything from happening.

I have purchased 3 Shark products in the past 2 years. I bought the navigator vacuum which broke in 2 months. The latches for the container are not a in a convenient spot and therefore if you are in a tight space you can bid farewell to the latch. The hose is the worse hose on any vacuum I have ever had. It is so rigid and tight that after 2 months it cracked and I loss suction on a vacuum that claims to "never lose suction". I called the company since this vacuum was 189.00, and they wanted us to pay to have it shipped. I took it to a local repair shop and they do not repair Sharks. So we used duct tape!

Shark np350 series - In the last two years I purchased 2 navigators, 1st on the belt broke & the switch went out. Shark said I would have to return it & send $20.00 for return postage. Also the plastic clip to hold the dust catcher broke. I asked for a new belt and they don't sell them?? 2nd one - I only had this one for 6 months and the switch went out again for the carpet. Its back to sending it back to them & $20.00 return Postage.

I have never ever submitted a review on a product or service before this one. I hate this excuse for a vacuum cleaner. I actually despise this thing. I am not stupid, but you almost have to be an engineer to figure out how to put it together and how to use it. Once you have that accomplished your job is to watch it break. I tried to be patient. I accepted the fact that the thing was mine. I tried to use it just for the stairs. The belt broke almost immediately. I didn't give up. I tried to use the main vacuum on the floors. Guess what? The rotators quit working. I threw the thing into the garage so I wouldn't have to look at it. I bought a $100.00 vacuum. Is it great? No, but at least I can vacuum the floor without it breaking. In closing allow me to say, "I will never ever buy another Shark product. I hate this thing."

How can I rate customer service when they have none!? All started about 2:00 pm on March 31st, 2014 when I attempted to get some assistance with my Shark vacuum cleaner. I had never used the feature of using the hose with wands since I'd had the unit and the first time I tried it didn't work. The first time I called I got someone trying to sell me gift cards. When I refused this offer they hung up! Obviously I dialed a wrong number so I called back. El wrongo, I had not dialed a wrong number that I had googled for Shark Customer Service, so obviously I got hung up again. Okay then, let's look up another number for customer service. Aha, another number. Called that number and they asked for my last name which I gave, my first name which I gave, and then they repeated it back, "** with a street address of ** and a phone number of **,” and then of course they hung up! Voila, online chat.

I placed an order with Shark on 3/12/14 for a replacement part. I was immediately billed and have yet to receive the product on 3/29/14. They ship via UPS through US Post Office. Will never ever buy another product from them. Service Stinks!

I purchased the Motorized Hand Tool from Shark for the Shark Rocket online. The site had issues and kept throwing error codes so I had to keep working at it. The order finally went through. The next day I saw that the site had omitted my Promo Code and I therefore had paid the full price. I called Shark and they refused to do anything about the problem, even though their website had problems with my order. They said I would have had to call them immediately to get the discount fixed, thus blaming the customer for Shark's website issues. This is very poor customer service.

What is frustrating about Shark vacuums is that once you purchase a Shark vacuum-there is no customer support. You have to buy all parts & accessories directly from Shark's website. Once a vendor sells you a shark vacuum, they are unable to offer anything else because Shark does not allow them to. You can go to Walmart, Target, Bed Bath & Beyond-etc. I wanted a spare filter for my Rotator Lift away--the ONLY way you can purchase any part or accessory is directly from Shark. They let stores sell the vacuums but they do allow those same stores to carry & sell any parts or accessories.

I have 2 Shark products and they both quit working just after 1 year, neither one of them has any suction. I called customer service and they tell me I have to pay to ship them to them and they will pay to ship them back after repairs. They told me it would only be $19.95 for the Navigator and $11.95 for the Stick hand held vacuum. This is a LIE all around! First of all it still says on their commercials that they have a 5-yr warranty and that they also pay any shipping cost for repairs! I just read another consumer's experience that says it cost $63.00 to ship the Navigator and then they wanted $20.00 to ship it back to her. Hmm. Never another Shark product in my house!

I hate this vacuum. I damn it into the pits of Hell. It will not stay upright. It is so ungainly and unbalanced the least touch topples this thing right on top of you and it is painful! I am sitting here with blood dripping down my face from a cut on my scalp. I was seated on the floor vacuuming at the corners on the floor and I put absolutely no tension on the hose and it fell down on top of my head nearly knocking me unconscious. I saw stars. Mine must be tougher than others because through my tears of pain I kicked it has hard as I could across the room. I hate this thing so bad. I would rather use my poor 10 year old Dyson than this thing. Unfortunately, I can no longer afford such a quality item as a Dyson. Stay far away from this horrible product! Definitely do not let children operate!

This vacuum was the best!! Until I started having issues with it. First the hose on the handle broke. Then the hose on the bottom broke. Then the hose on the handle broke again. Now the clips to hold the canister to the vacuum have broken off and the canister falls off leaving a filthy mess. I am trying to return and it costs $63 to return and on top of that I have to send a check for $20 to get it back!!! This company is a fraud. The customer service reps are rude, and there are mysteriously no supervisors available. BEWARE OF BUYING ANYTHING FROM SHARK. IF IT BREAKS, YOU’RE STUCK. SAVE YOUR MONEY AND PAY THE EXTRA BUCKS FOR QUALITY.

To start off with, their Customer Service person was polite and as helpful as she could be. The product is not what I expected and I am throwing it in the garbage. I called Customer Service because my year old hand vacuum won't take a charge anymore. The Customer Service lady told me that the battery needs to be replaced about every 9 months. The battery costs $29.95 and shipping is another $7.95. Keeping my $59.95 Cordless hand vacuum running will cost me $37.90 every 9 months to keep it running. As I said, I am trashing this one and won't buy Shark again.

I have the UV420 Navigator Pro, purchased a few months ago. The beater bar broke. I called and got (finally) a service representative who told me I can't get just a beater bar. I have to buy the whole power head. Really? They wear out often, and I can't buy a beater bar? Good-bye, Shark. You won't be around too long.

I called on November 30 and ordered two vacuums as Christmas gifts. Was told they could not place two at the same time and I would have to do separate order so I did. Received one box and I will admit my fault that I didn't open it until now but when we did I realized that I had only one vacuum. Called to find out the shipment status and was told my order had been placed on hold because they don't ship at the same time. I then asked if there was in any way they could ship the order overnight, was told no. Asked the agent to speak to a supervisor and was told Harry was in a meeting.

Beware! Hose rips very quickly & easily and vacuum falls over while in use unless you hold the body. I have tape running up and down the hose to cover multiple rips but this doesn't last long before another rip follows. Reviews on other sites show this is a very common problem. I am reluctant to pay more money for a replacement hose that will just tear again. The vacuum also falls over repeatedly while in use and is very heavy when it falls on you. You must hold the vacuum at the top handle while vacuuming to keep the vacuum from falling on you & to prevent it from falling and damaging furniture. Considering the amount of advertising and the price of this vacuum, it is surprising that the manufacturer has done nothing to correct these problems. I would not recommend this product to anyone.

Shark Lift-Away. Turns itself off after just a few minutes! Seems to be a sensor problem because it doesn't seem to be overheating, yet it turns itself off repeatedly. Company says to "reset the thermostat" you let it sit for 45 minutes. Great cure! They don't really say what CAUSES the infernal thing to turn off! Cup's not full, filters are not clogged. Runs for a few minutes and then it turns off, necessitating another 45-minute rest. Whoever heard of a vacuum that has to rest periodically? Makes it pretty much useless! You have to vacuum like mad because it may quit at any time.

I purchased a Shark Navigator Model NV356E approx. 14 months ago. The electrical system recently went out on it so I called Euro-Pro to see how to proceed with having it repaired, as it is still under warranty. The Customer Service representative typed up a Transaction Confirmation and was supposed to email a repair return label to me, well that never happened.

My cordless vacuum, which I bought 3 years ago at Wal-mart, was broken on the handle that is attached to the dust container. I called up their customer service here in Chino, CA. All I got was an old lady order taker and would not even help customers how to remedy the product. I ordered a handle and dust container attachment because I explained several times why I am doing this. When I got the replacement accessory, it is only the handle. There is no way I can attach this on the dust container because the part is broken on the dust container itself.

I watched the info commercial for the Shark Sonic Duo. While it was still on TV, I contacted to order as I liked the deal. It states that for four payments of $49.95 plus shipping, you will get the following: The Shark Sonic Duo, one year of cleaning supplies, 5-year warranty, return after 60 days and as a "special incentive the Shark Navigator Lift-Away Vacuum. When placing the order, I was told it would be an extra $49.95 for the Navigator. I explained that is not what the info commercial says. I even watched it later that day to make sure I was correct. I contacted Shark and all I get is "we don't have that offer as mentioned." This is false advertising and I want the products as implied in the info commercial. They refuse to accommodate.

Shark NV35 series - I purchased the vacuum in Nov. 2012. In April, the clip on the dust catcher broke off. I contacted Euro Pro on 4/9 to get a replacement for the vacuum. On April 17th, I was advised the part was on backorder and would not ship until April 29th. On the email, a charge of $0.00 was noted with no shipping and handling; however, a $21.60 tax charge was on the invoice. When calling customer service, I was told, "Sorry, sorry, sorry; however the part was on backorder from China." For a $200 vacuum, the parts should be readily available. Inventory levels are not my problem. I am now without a vacuum for 4 weeks. Shark should have offered to replace the vacuum or something. I would never recommend this product. Cost is high, customer service stinks, and plastic is cheap.

The hose that goes to the removable handle to clean steps keeps tearing and I have to keep taping it. I went online and ordered a new handle and hose for $30. Then I got an email saying the item is on backorder. The hose has ripped 3 more times. The item has been on backorder for 4 weeks. Today, the lower hose cracked and split open. I tried over and over again to call and cancel the backordered hose. Finally, I spoke to someone. She told me that she would cancel the order. I asked her for a confirmation. She said she cannot do that. I asked if she could send me an email saying she cancelled the order. She said she could not do that either. She told me to go back to the site and check to see if it no longer shows up as backordered. It is still on the site as backordered. I will have to go to the bank and cancel the payment. By the way, the vacuum is only 6 months old. I guess we now know why it is so much cheaper than Dyson.

resolved

Please note, because they will not tell you when ordering, that you must call them every month and give them permission to take the funds from your account if using a debit Visa card if you opt for the payment plan. Otherwise, they will send you emails and nothing else, and then turn you over to collections. Can't wait to see the "hidden collection fees" on this one (LOL)! Also note, if you're family member that ordered the product was admitted to the hospital and unable to answer their emails (the only way they communicate with the customer) while they were in CCU, they do not care; they want that collection fee even if you try to give them proof.

False Advertising - I was interested in purchasing the new Shark Rotator Navigator Pro. It is advertised as a 3 in 1 vacuum: upright, handheld, and canister. However, when you purchase the vacuum, you do not receive the caddy to make the vacuum a canister vacuum. You have to purchase the caddy at an additional $79. So you are really purchasing a 2 in 1 vacuum. Also, I called the only toll-free number for Shark and was told it was only an agent for them. I asked for management and was giving a number that was not in service. I can find no number or way to contact the management of Shark to resolve this (or get my questions answered about the product features). Thank you.

I have had at least a dozen or so Shark products, about eight have been Shark navigators. Each one quit working within months. I don't know why I keep buying them. Maybe it's the price or that when it works, it is a great machine. After just a few months, either the cord becomes defective or the motor just quits all together. They say they have a five-year warranty, but don't believe it. I am so dissatisfied and angry. I will never purchase another vacuum made by Shark. I have also owned the Shark steam mop and it also quit making steam after about 10 uses. Their battery operated machines are also made shotty. I hope this helps people when shopping for vacuums.

My Shark Euro-Pro X has disconnected at the bottom of the machine. There is a red button that will not stay connected; therefore, I cannot use the vacuum. I have only used it for one month. What should I do?

I purchased the Shark Navigator from the television sales commercial. Delivery was slower than promised. I have not had the time to explore all that it can do but will state it is a super duper flat floor and carpet vacuum. The instructions say to remove contents at the canister's mid level and this is where I am disappointed with the Shark Navigator. The canister is easy enough to remove but its contents prefer to clump up and/or pack in places that will not simply drop out. I have to carry it outside the house and dump the contents into a large paper bag to control the dust from applying to me.

I ordered a Shark Navigator vacuum and received everything but the vacuum. I called Customer Service, got India, got nowhere! I found corporate number and called. Now, my vacuum is being sent and I'm receiving free stuff with it for my troubles.

Shark 13" cordless sweeper. After 2nd recharge of battery and I began using sweeper (which I lived up until this point), the sweeper began shooting out sparks and little flames. The battery melted and I discovered that a replacement (7 battery core) battery with shipping is nearly $30.00. Too bad. It should be improved because it would be a nice household item.

On the 19th of October, I called the company and told them that I was using my unit and and it just shut off, and wouldn't turn back on. The gentleman told me that the unit probably overheated, and to let it set for 45 minutes then turn the unit back on. I told the gentlemen that I had only just started to vacuum, when the unit turned off.

On May 25, 2010, I ordered the Shark Navigator vacuum that has been on the infomercials. I received it and started using it right away. I did not have it for one month when it quit working. I called the customer service number. Together, over the phone we did some trouble-shooting. It was determined that the power nozzle, the main part of the vacuum, was the problem. At first, they wanted to charge me $99.99 for this new part. I told them it was supposed to be under warranty for five years.

On May 16, 2010, I ordered the Shark Navigator vacuum cleaner from an infomercial on TV and the infomercial "special" was a free Shark steam floor cleaner. The vacuum cleaner was shipped on 5/18/10 and I received the vacuum cleaner. On 5/18/10, I also received an email that the steam floor cleaner was backordered.

In September '08, I bought a Euro-Pro Shark Vacuum from an infomercial for $108. They said you could try it for 30 days and return it if not satisfied for full refund. Okay, it was a cute little thing but it didn't pick up pet hair so I called them to tell them I was sending it back. They gave me a number to put on the outside of the package for return, which I did put on. I then sent it back UPS. I printed from the Internet the receipt that the package was received by **, Chico California on September 29. Okay, good. Now, in November, I see that my credit card still has the $108 charge on it. I called the vacuum people back and they said they never received it. Well, I said, "I have the receipt and it was received by ** on 9/29." He hesitated and mumbled that the charge would be removed immediately.