Shark Vacuums Reviews

The Shark robot vacuum is a pretty good machine. But, there is always a but, I spent a couple of hours on the phone with Shark support. I could not get this new machine to hook to my home wifi. So, at their prompt I returned it and received a replacement. This one didn't either. They couldn't figure it out for a very long time. Finally, the 3rd rep asked me what name of my home network was. It was three words, separated with spaces as words should be. This rep informed that the Shark could not recognize a wifi network that had spaces in it! Nowhere, I repeat, nowhere in the Shark literature or website was this information stated! All that hassle because they couldn't see that this info should be in the initial packet. Aaaach!!!

The manufacturer should allow the SAME battery to be used in other cordless vacs but don't. It's only about money and wanting you consumers to have to buy the same battery if needed..for example... DeWalt tools, batteries are all interchangeable with any tool and other tool companies have the same. This is a cordless vacuum for Pete's sake...not national security. Allow batteries to be swapped out! And the rotating brush...one Shark we have...we can remove the rotating brush and clean or replace it.

I received a cordless vac as a Christmas present. I really loved vacuuming with it. After 2 months, a piece broke off the dust cup. I went to their accessories page and saw it was in stock. So I ordered a replacement on 2/11. Imagine my surprise when I opened the package on 2/14 and instead of a dust cup there was a dust bin. 2 separate and very different pieces. One is for the vacuum and one is for the auto emptying device. So I called Shark and told them about the mistake. They put in a new order for the dust cup. ON 2/19, the new order arrived and inside was the another dust bin. So once again, I called to tell them about the incorrect shipment.

I bought my Shark stick vacuum back in September 2023. It just stopped working. I could not even turn it on. I called customer service. Did not get anywhere. You cannot even get it serviced. You have to ship it off which is completely ridiculous. I even emailed the CEO but never got a response back. I decided not to bother and went back and bought a Bissell vacuum.

Love the Shark Navigator. Clean a lot and it takes a lot of use and abuse on a daily basis. We have used many Shark vacuums similar to Navigators. The plug in stick vacuums, opinions could go either way. Better on bare floors than carpets. They did not belong to us so I can’t verify upkeep. Battery stick vacs. Not a lot of use but the little I’ve had I would never want one or have to depend on one. As far as Navigator and Shark vacs like it, very little negative to say about. But certain area in dust cup (not because overfull) easier/faster to just hand pull out. (Which leaves hand very dusty dirty. Not whatyo u want when cleaning someone’s house.)

I have owned a Shark vacuum for many, many years. Still going strong. I just purchased my son one and he loves it. My son and I both own the other popular brand and I would prefer Shark every day over the other for the performance and quality and most of all, the customer service. They are the best. Other brand, Go with a Shark.

It's rare to find a company willing to offer a free replacement part even when I broke it. Shark makes great products and the customer service on the phone was awesome. I called for help replacing a $100 part that I probably broke and they tell me they'll just send me one for free. Glad I didn't order it on Amazon and made an old school phone call. Sometimes online conveniences are costly.

Extremely disappointed! I will not waste my money again on this brand. I’ve had a cordless vacuum and a mop one, mopping has never worked, now it’s saying the brush roll is stuck, there is nothing in the way of it. Won’t buy anything with Shark on it!

My vacuum broke within after 10 month, so I contacted Shark robot customer service, they did several video session over couple of days and agreed to send me a replacement after I had to pay shipping. I have been waiting for over 14 days to get an replacement and when checking via email link it's backordered. I call to check on my replacement and they told me, that the system can't re-order or send a different model until a 30 day waiting period. Very bad Shark Customer Service and bad warranty service. All I can say, stay away from Shark products.

We bought a short matrix mop and sweep robot. When it works it's excellent. But it started running on its own all the time. After weeks of talking to customer service trying to troubleshoot the issue they finally agreed to a replacement. However, we had to pack and send the broken unit and wait until they received it until they would send a new one. After a few weeks, it never came and when we called, they gave some excuse about being out of stock. They placed a new order after we called and still took another week to come. I consider this unacceptable, they should have sent the replacement much sooner and not waited on me to call. Extremely disappointed with the way they handled this.

I have a Shark vacuum for about 4 yrs now. I called customer service due to the cord on the vacuum is cracked in 2 places exposing the white insulation. The customer representative told me there was no danger and to just tape the areas with electrical tape. This was a huge surprise. The company representative telling a customer to just tape it up. Extremely dissatisfied.

I bought my vacuum a year ago. It has broken twice now. They make you video call. Fine. Great. Then they make me pay for shipping!! After I paid the $400 for a Shark. Then paid for a 5 year warranty. They created a vacuum that constantly breaks and I now have to pay for shipping!? After being a loyal Shark customer for 15 years I’m done. Done with Shark. Don’t waste your money.

I ordered a Shark self cleaning cordless vacuum to replace our old one that we wore out after 14 months of heavy use. I also ordered a carpet shampooer for pet care as well. I placed the order, got a tracking number and a date it was to arrive. I didn't show up on the date given so I used the tracking number to find out where my order was. The tracking number didn't not work and had an error of some kind. I called the 877-581-7375 customer service number and they explained the order was cancelled.

My vacuum broke within 1 year, so I contacted Shark robot customer service, they did a video session and agreed to send me a replacement, I been taking to them every day for 2 weeks now and every time I call they would place a replacement order for me on the phone. Sent me an email for the order but next day they sent me another email saying that order is out of stock, then I call back the next day they would do the same. This is been going on for 1 more week now and they placed multiple orders for the replacement and canceled the order right after!!! Very bad after sale service, I don't know how much longer this is gonna go on for... very depressing.

I'm extremely disappointed with this vacuum cleaner. It stopped working after minimal use, and I'm still fuming about the horrible customer service experience that followed. Despite having a 5-year warranty, the company refused to replace or repair it. The vacuum itself is flimsy and poorly made, but what's even worse is the company's lack of accountability. When I called customer service, they were unhelpful and unresponsive. It's clear they don't stand behind their products. Save your money and avoid this vacuum like the plague. The hassle and frustration aren't worth it. Look elsewhere for a reliable and customer-friendly brand.

Very disappointed in the Shark Ultralight PetPro Hairpro corded stick vacuum. Although the suction and ability to clean is pretty good here are my issues. 1) Incredibly loud. 2) Top part, which you should be able to remove with a push of a button and a little tug and almost impossible to separate from the body of the vacuum. I am using all my might and usually have to give up. It’s that hard to remove. 3) the brush attachment is pretty much useless, unless you want to vacuum your keyboard. It is so small it is not even worth including with the product.

Do not buy a Shark! Limited warranty is garbage! My hose unthreaded from my vacuum not long after only a year and it’s not covered under warranty. I called shark and they said it would be 79.99 just for it! Should be made to last longer than 14 months! Complete garbage!

I purchased my over 500 dollar vacuum about 4 months ago. I really like the vacuum, but it quit working on me about a month ago. I called support and after troubleshooting was told to cut the cord on video call with them and that my new vacuum would be here in 3 to 5 days. 1 month and 4 canceled orders later I still have no vacuum. They tell me each time I call that my order keeps canceling on its own because something is wrong with my address. My original vacuum was shipped to said address so I am a bit confused by this. Each time I call to check on the status we have the same conversation, just with a different person saying they fixed the problem and expect my vacuum in 3 to 5 days. I would really like this resolved and would love to edit this review to something more positive, because as I said I did like the vacuum before it quit working.

I ordered a Shark Stratos with TruPet upgrade directly from the company. A week after purchasing and receiving the attachments, but not the vacuum, I checked the order status and it said shipping pending. I contacted customer service to determine the status of my order. They said it has been canceled because the vacuum was on backorder and it is now back in stock, so just order another one.

I purchased the Shark clean and empty cordless stick vacuum back on May 18, 2024. This is the worst vacuum cleaner Shark has made. It has terrible suction, the battery lasted 13 minutes, and it zig zags like a maniac on area rugs. I returned it on May 21, 2024 and Shark received it on May 22, 2024. It is now June 12, 2024 and I still haven't received a refund. I have called multiple times and spoken to several supervisors and still no refund!!! Every single customer service rep has told me a different excuse about the refund processing times. I have been told 2-3 business days, 3-5 business days, and 7-10 business days. The supervisors have no discretion to actually resolve the issue.

I have purchased several Shark vacuums in the last ten years. The first two were DUO Upright NV650 and NV750. I loved them for many years, that was until the vacuum began snagging my carpet. I looked to see where it was happening and noticed the plastic base near the wheels wore down leaving a gap between the plastic and wheel on both sides. I called Shark and they said my warranty expired the month previous. I was flabbergasted. I took excellent care of the vacuums and this was a result of their manufacturing and not something I could have prevented. That is, unless I never used it.

I placed an order for a dust cup where the lever to secure the lit to the dust cup failed after 7 months. The day after I ordered it I called to cancel the order they said it cannot be done. I called today after 6 days after I placed the order since it still showing processing. They said on their end it says it shipped on my end it says is processing which means it has not even been packaged as there is no carrier or expected delivery date. The support personnel said give another 7 days then we may be able to do something. I think this is wrong.

Had the Shark Vertex Pro for six months and vacuum head started having problems. This is after I noticed the suction was not as powerful as my four year old DuoFlex power clean. They cheapened the model, removed the toe release for the cleaning head. Now have to bend over and wrestle the head off by hand and wrestle it back on while bent over. Called customer service and while she was pleasant and helpful in determining the power head needed to be replaced, I was informed that was not covered by the warranty---which is insane since that is where the moving parts are. And they redesigned it so there is little you can do to access any of the parts. So while I have been a fan of shark for years---I am done. Cheaply made product and no meaningful customer support.

1 star is too big. It should be a zero. Their customer service is absolutely horrible! I will never buy another Shark product from them again! Called them about honoring the new reduced price for the Stratos that I overpaid for and never used and they said too bad it's past the grace period so I will never buy a single product from them ever again! And their crappy products are too expensive and they are charging people way too much!

I've opened the dual Shark robot that vacuums and mops. And I have to say I was truly disappointed. I'm on robot number 3 in that year and they keep breaking. I have a small one bedroom apartment for it to clean.

I am an elderly lady with cats and I bought this vacuum because it was supposed to be good for pet hair. By the third use which was about 2 months after I purchased this vacuum all of a sudden the on/off button did not work properly. It will not turn off. It only starts and stops with the plug. Recently I call Amazon customer service to see what could be done. After waiting for 5 minutes I finally asked if anyone was there and he answered and said he had no recourse for me or the product since I only had 28 days for issues. Now this was unacceptable reply as far as I was concerned. I have shopped for years with Amazon and never had issues. Till now. If this had been a cheap product I would have just said oh well. But it wasn't cheap and came with good reviews.

I ordered today, and five minutes later, I noticed they had the wrong delivery address, and they refused to help me change it. It was their fault since it is right in my profile. Five minutes. I tried everything. Now I have to stop payment, and they are spending money by sending it to the wrong address. I tried everything and asked to speak to a manager, but they refused to let me. TERRIBLE Service. I was so loyal before today. Do not order through this company.

Up until the Stratos I would have given them 10 stars. I was so in love with all the Shark products. I have been using the Shark products for a very long time. I have almost everything that they offer. I would swear by them and pick them over that other one. Anytime I bought a new one it was because I wanted the new feature offered, it was never because mine wasn’t working anymore.

This robot vacuum has very limited sucked power and does not compare to much cheaper models. It gets stuck over the tiniest differences like air vent which no other vacuum has done before. The wi-fi functions are a joke and every 2 or 3 days it will disconnect itself and need a full setup to be redone. Attaching the mop function is a chore and it's unlikely that people would switch between the two models. Lastly within 6 months it completely stopped working. I called the customer support and they saw it was not working. They said they would send back only the robot and none of the accessories so I would have to disassemble and reassemble the new one. Also I would have to pay for the shipping for a non working product. I honestly wish we never bought this it was a complete waste of money. I don't even think I want the replacement after the disrespect of them charging more money for a product that stopped working in 6 months.

Do not purchase a Shark Vacuum. I have a 5-year warranty and am having problems with the motorized head attachment. Went through the troubleshooting with the rep who said I need a new vacuum head. Unfortunately, it is not covered under warranty. I asked them how can the vacuum head not be covered. She said it is a wearable item. What nonsense. I will never purchase another Shark Vacuum again.

DO NOT BUY. Bought a Shark Cordless Vacuum and the battery charger cord broke within 6 months of using it. I called to see if they would replace it. Nope. Not covered under warranty. They wanted 20 bucks PLUS 100 for shipping plus its not in stock and they don't know when it will be, 4-6 weeks. Seriously? I am ordering one from Amazon. Hoping this is actually what's wrong with it. Thank goodness I kept my Inse cordless vac which was less than a third of the price and works just as good and still kicking after 3 years.

Our Shark robot kept saying there was something stuck in it. My fiance and I took it apart many times. Called customer service on a Saturday. They fixed the problem very quickly. So happy with them.

I ordered the self emptying 2 in 1 robot vacuum/mop. The mop didn't work. They sent a "warranty pod" which happened to be a grill/smoker. I had to argue with them and video chat to prove it was a grill and not a vacuum. Then the 2nd replacement came. COMPLETELY different model number and again I had to argue that my attachments wouldn't fit and video chat to prove that they had the wrong connector pieces.

I bought the shark cleaning robot with base and it lasted me 2 years. Broke down and the company offered to sell me another one which I promptly refused. When I tried to call vacuum repair experts they all told me that shark did not have replacement parts. Shark leans heavily on the consumers' habit of not repairing but replacing.

I purchased Shark Stratus Vacuum cleaner. Its is "flex" part broke in less than a year. I called Shark CS and was told that I need to pay $39 for a part that is also on back order and also pay $30 for shipping. I paid $400 for this poorly made vacuum, did not even cover part although unit itself is still covered. Stay away from vacuum cleaners made by Shark

Heads up everyone. Don’t buy SHARK products especially their vacuums/sweepers. I had gotten a shark sweeper that I absolutely loved until it died on my 7-8 months of having it. I called shark they said it’s the battery. Then when it wasn’t the battery they replaced it we only had to pay shipping of 11$ on the new product that was in oct/nov.. I absolutely use to LOVE ALL MY SHARK PRODUCTS until now.

I have had 2 Shark Rotators. They are great until they break. First one stopped working and because warranty was for 5 years. It was 4 years and 7 months and they wanted me to pay shipping there and back to fix it $112. Then second one I bought has 7 year warranty. Only 3 years in now is discontinued so they want me to purchase the whole bottom of the vacuum to replace the floor hose as it is of course not cover at $130. So the vacuum is now worthless and so is the warranty. No offer to replace the vacuum at all because it still turns on!!! Seriously??? I will never buy another as the warranty they say covers everything covers nothing unless the motor goes out!!

Purchased a Shark Stain Striker portable wet vac, the hose cracked within a month with very light use. Contacted Shark customer service, after waiting 1/2 hr the rep picked up, hooked me up to a video link and I showed him the (very obvious) crack in the hose. 4 days later and out $31, I received a small crappy little plastic hose CLEANER! Have to say, I plan to closely monitor my credit card account because why else would this goofball ask for my credit card info to pay for a part that clearly had 0 to do with the cracked hose he clearly saw and acknowledged!

I bought the cordless "pet vacuum " as I've been a dog owner most of my adult life. I used dyson usually but decided to try Shark as I'd heard they were comparable to the dyson. I was disappointed from the beginning with the fact the dog fur stuck to bottom of vaccum and constantly needed cleaning also the wheels picked up fur also but, unlike dyson you cannot remove cover to clean the wheels!!!

I bought a Shark Vacuum model LA455. I tried to order some of the accessories from the owner's manual, accessories they usually come with a vacuum. Their website they provided tells me they zero result for that model. So I called them at the phone number provided. After 15 minutes the recording said, "If you would like a call back press the #key." I did and the elevator music just continued to play, after 20 minutes someone finally answered and they told me that they didn't have the accessories listed in the owner's manual and for me to try back.

If you buy direct you better not be in a hurry! Customer service when you call will take the better half of your day. Nothing like listening to elevator music for an extended amount of time only to hang up in the long run.

I am incredibly disappointed in my Shark vacuum cleaner and its failure to operate properly. I purchased a Shark vacuum a year and some months ago and spent several hundred dollars. It lasted for three months before the motor burnt out. I returned it to the store where I purchased it and they gave me a new replacement of the same model. Five months later the roller in the floor nozzle wouldn't turn so I called as it was still under warranty and I was very disappointed to learn that the floor nozzle was not covered under the warranty! I reluctantly bought another floor nozzle for $100 from Shark.

I purchased a Shark Vacuum. After 6 months it broke down They give you a 6 month warranty. HOWEVER when you call about where to bring in for repair they give you a song and a dance. They make you jump through hoops. I ended up throwing this piece of junk in the garbage and will never ever purchase ANY Shark vacuum system of any kind ever again.

I have had two bad experiences with Shark vacuum. The money you pay for them you shouldn't have issues with parts sent out. Customers service saying will fix the problem now. I have a vacuum not even a year old and the carpet bar isn't working. Part they sent me out didn't fix issues. Now I have two bad Shark and never again will I purchase again.

I purchased a vacuum mop combo. I haven’t used it, but just after reading the instructions realised it was more complicated than expected. Requested a return label with tracking number. They have received my product. I’ve called three times to receive my refund first time. They said they will email me once it’s given. Second time they said that they will call me when they’re about ready to give it and the third time they said sorry immediately. It’s been two weeks and I still haven’t received a refund. I don’t suggest you buy from their website.

I ordered a 40.00 part and ended up not needing it so I returned it in one week. I waited 2 weeks and called in and they verified I returned the part and said refund will take 3-5 days. I waited 2 more weeks no refund I called in and they are always very nice and she verified return and said refund will come 3-5 days and that a mgr. would contact me by phone in 2-4 hours. That never happened. I waited another week and same story from operator. At this point I don’t need the money it’s just the principle of what a bad company this is and terrible customer relations. There are plenty of other vacuum out there to use and at this point I fill out terrible surveys and report them. I give them a 1 cause a 1 counts on a survey vs a zero.

Ok, I'm a glutton for punishment. This is my 3rd one in like a decade. It vacuums good. BUT the hose is too short so if ANY accessories are used, forget about it, that thing is slamming over onto your leg or foot. It just got me SO bad I have a raised 4" bruise forming over my Achilles tendon. I complained to Shark about this yrs ago. The design remains unchanged. It's actually absurd because there is absolutely no way to avoid the tip over. IT HURTS!!!

I have a steam floor Machine which is not working after 2 years and when I asked to replace it they told me that I have to pay. It is not fair for the price that I paid. I really disappointed and nervous.

We love Shark vacuums when they work. They are always wonderful when new. The first couple we had only lasted 2-3 years. Then we bought this most recent one and said if it doesn't last longer we won't get Shark again. After 8 months of regular use (once a week or less), it just stopped working. Shark said that the roller brush was the issue and that it was not covered by warranty --they seem to say that whatever is wrong is not covered by warranty and wanted to charge us close to $100 to send a new piece that MIGHT fix it. No thank you. Fortunately we had bought the vacuum at Sam's Club and they gave us a refund. Shark's customer service stinks and it's a shame they can't make a product that works well for more than a few months.

They resolved a delivery problem in a most fantastic way. They stand by their word and much more! There were mix-ups, but they were so kind and rewarded me far beyond any CS they needed to. They sent me, free of charge many additional products without me asking. The robot itself is amazing.

After three years of ownership trying two other models and manufacturers I chose a Shark robot with vacuum debris storage compartment for my household setup. Sadly the software is subpar. After countless calls with various reps from everywhere but the United States which makes the entire experience very sad. Not only communication as one would expect, but overall ability to solve problems. I love automation and that’s the key to a smoother lifestyle.

I called customer service for a new part for my vacuum. They sent me 2 accidentally and told me they were gonna send me a return shipping label for the second one... 5 phone calls later! I still do not have the return shipping label on my credit card has been charged for the 2 parts. I also Provided a second email address just in case that was the problem...

I have had my Shark up right for a couple years and today it just died. I always register my products and buy warranties. I contacted Shark today to let them know what happened and after a video call on my product they still didn’t believe something was wrong and told me to call back in an hour. This is ridiculous, why pay for warranty when the company makes you jump through hoops to get a replacement. I will no longer purchase any Shark products.

"Pet brush" for stairs worn out within the warranty period. Belt not turning. After lengthy phone call, I was told it was under warranty. Received "floor brush" in error. Sent it back as requested. They won't send the correct part until they receive it. 3 months later, four calls and explaining with pictures almost everytime, I'm told accessories are not covered under warranty!! Don't waste your time and money! I bought a Dyson and love it. Totally worth the extra $. Dyson warranty is fabulous.

Bought a Shark Lift-Away Duo NV771 on October 3, 2018. My wife and I love it. The suction is better than any other vacuum we have owned and pulls out dust efficiently from an old shag carpet. The filters work well and the removed dirt/dust/hair which was visible in the clear collector. No vacuum bag necessary. Filters easy to clean.

I was double billed. The charge immediately posted to my bank account. I have called every day since to get my money back. "It will be in your account today." Lie!!! "We will escalate...." Lie!!! "It will take 3 to 7 days." -- every time they have not initiated a credit. "I will call you back in 24 to 48 hrs." Lie!!! "I will call you back in 48 hrs." Lies! Lies! Lies! Where is my money? You run a charge same day but never have respect for someone whose money you wrongfully took to immediately send it back. A week already -- and still the runaround. You are using my money for free!!!

We purchased a Shark vertex cordless vacuum for just under $400. After 11 months of use, the entire wand where the vacuum bends broke and was unusable. Shark's website claims that parts are under warranty with the exception of: Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit. The wand is not a 'wearable' part so this should be included in their 1 year warranty.

I spent $786 on the Shark AI Ultra 2-in-1 Robot Vacuum and Mop & was disappointed. So, I got a return label on January 8, 2023 & about 20 other return labels & none of them would open. The attachment on preview was a bunch of gibberish & when I downloaded the label it would say sorry something went wrong. They blamed it on YAHOO & then they tried to send to GMAIL account & that label would not open with either. So, I called FedEx & they said have them email them the label & it did open for them. But finally after about 100 hours (literally) of my time I got it returned on March 4, 2023. I am now submitting the dispute paperwork with my credit card because Shark has yet to refund the money as promised + they did not sent me the Wandvac which I was charged for in the same purchase. 90 day trial & I originally called them on January 8, 2023 (ordered on 12/14/22). So, warning everyone do not buy the product online because they do not do anything they promise you.

I bought their top end Robot Vacuum, but wrong item was sent to me; it took significant amount of back and forth to even get that recognized, then despite the major inconvenience, no form of compensation was even offered. When I had initially thought I had made a mistake and ordered the wrong one myself, I was immediately offered a 20% discount just to keep the one I received. Then when I discovered that they in fact sent me the cheaper version, not the one I had requested and paid for, at no point did anybody offer me any sort of compensation or discount, to make up for the time wasted and inconvenience caused by their mismanagement. I find this to be very poor customer service, I took my refund and bought a Roomba.

I read the reviews and thought this would be a great vacuum. It is fairly lightweight and it has good maneuverability. It has a lot of suction, too much even, it's hard to vacuum a rug as it will lift it right off the floor, but good on carpet. The two tools that come with it do not have a way to sink/click into the wand and come off while using them. The power cord comes from the bottom of the motor area and is always in the way, have to hold it up when using the vacuum. It is very easy to pull the vacuum over when using the wand. Emptying the canister is tricky, the debris collects at the back of the canister and you have to pull it out by hand most of the time as it gets a bit stuck behind the interior canister. Okay but not great vacuum.

We bought a cordless Shark Vacuum which at first we loved. It was very powerful. Then it literally stopped working. It was under warranty but the company totally ignored us. NOT one response after countless e-mails. We tried calling in and the girl assured me we would get help. NONE given. It is now 1.5 YEARS later and NOT one e-mail or call back. This company should be avoided at all costs. The machine was something like $500 if I recall so not a cheap vacuum.

No way to communicate with them. I been calling for a week by phone and takes over an hour and after that calls drops. I like this brand but service is the VERY BAD now. I turned to another brand. Stay away from this terrible bad customer service,,, good product but very disappointed service.

I bought a Shark Clean Vacuum Robot around 4 months ago via Amazon. It stopped working after 4 months. So I contacted customer care where I spent around 40 minutes which included troubleshooting effort with the customer support person. After that they offered me (as this was still under warranty) a new device (of same model) but they charged me shipping charges of USD $ 25 (I live in Canada so CAD $40). So now I am like why I am being charged as it is not my fault that robot stopped working. I do not recommend this further.

I purchased a Shark Wet/Dry mop machine less than 2 years ago, and the product no longer wet mops. I spent the money to purchase a new water reservoir which apparently wasn't the problem. It is an inside defect which should be the manufacturer's responsibility. I called customer service and because it is out of warranty (90 days) they would not replace the product, or repair it. For the amount of money I spent on this product ($399.00,) it should have lasted more than 1 year or so. They did offer 30% off to purchase another one, but since it was a defective product that failed me, I am not about to spend money over money for another product that may or may not be defective. Very poor responsibility on the manufacturer's side. I would at least have expected them to allow me to return this defective product for a new product since it was a manufacturer's issue and not owner misuse whether it is in or out of warranty. Very disappointed customer.

Not a very good customer service experience. Wanted to return, despite four calls was unable to get return voucher on email. Explain to representative with no help, comments that I will get in 1 hour.

Shark has to be the VERY WORST company to patronize. Customer service is dismal at best (actually non-existent) and when called, refused to give any information concerning tracking. Purchased a brand new cordless from shark and upon receiving, would not even turn on. Then have to wait indefinitely for them to replace. Subsequently will most happily refuse the replacement if they happen to ever get around to sending it. Do what you like...but...be wise and do not patronize this company under any circumstances.

All Shark vacuums are junk. I have had 4 that are crap in the last 4 years. They are junk. Don't buy any shark vacuums. They are junk. Don't buy anything from shark. All they sell is junk. Don't buy anything from them.

I do not recommend the shark vacuum, or any shark product for that matter. I received this as a gift from my children. They purchased it from Bed Bath and Beyond. I called customer service and my children have called in regards to this matter. When I spoke to customer the first time. The representative actually sighed. I was being respectful and cooperative as I’ve been in sales for over 20 years. Customer service says nothing is covered because the vacuum itself was not purchased directly through Shark. I’ve had the vacuum less than a year. Doesn’t keep a charge. Roller doesn’t stay in, and it sounds horrible. The vacuum sucks. The Warranty doesn’t cover anything. Shark customer service is awful!!!!

I bought a Shark rotator for my wife. What a fool I was. I bought a $250 toy. My wife found that the only suction in the head was about an inch and a half wide in the center of the head. And the suction wasn't much, picking up a small ball of cotton but not much more than that. I took the shark back to the store and got my money back. Then I ended up spending about seven times more and bought a Kirby. My wife was so pleased that she allowed me to vacuum our hardwood floors throughout the home. Nothing on the floor escaped the Kirby. I can only imagine how much dirt is embedded into carpet after a Shark run through. I gave a one-star rating to the Shark. A zero star would be accurate.

I called to report a issue with my Rocket vacuum cleaner that wasn't working. Up on completion of the troubleshooting the unit, the call was disconnected and wasn't able to get resolution. When I called back customer service was closed. I called the next morning and was greeted by a representative who wasn't very friendly and her tone was unwelcoming. I had to repeat myself. She was unapologetic for the previous experience, and it seemed she didn't care about my issue or previous drop call. Which led me to asking for a supervisor. One wasn't available and I did not receive a callback as promised within the 2 to 4 hours. I called back a 3rd time, and my issue was resolved by a representative. However, I still wasn't able to speak to a supervisor regarding the past experience and to provide a feedback or coaching opportunities for the first two representatives. One call resolution should be the goal.

I have had a Shark vac mop for over a year and used to love it. I live in an RV and it was perfect for what I needed. However, they have changed the pad and it is terrible. It doesn’t pick up, it folds up and rips up. I have experienced this sort of thing with big business so many times you get a product you like and then they change it and make it cheaper without lowering the price. I called customer service and they said there was nothing they could do because I didn’t order it from them directly! It is their brand there’s no excuse for this. They just want more profit. I have to use three of these to the one I used to need for a week's worth of vacuuming. The pads aren’t cheap so I will be finding a different product to use. I will be telling others. I used to boast to fellow rv owners. Not anymore. PS, this is actually the first review I have ever done online but the change in the pads was so obvious I had to do it!

Purchased 3 years ago. The lights indicating suction selection (hard floor, rug, etc) went out. 7 year Warranty does NOT cover this. Must purchase new handle for $80. Seriously? Housekeepers complain of this machine being very hard to clean under bed and furniture, despite having purchase all the attachments. I would not recommend this cleaner.

I hate that you can’t go flat to the floor, you can’t go more than couple inches under furniture before the tank rams into furniture. Even with detachable handle you can’t suck anything up under stuff because it doesn’t get flat to floor either. Has a felt pad on back of floor thing so when you go back/forth it collects and shoves debris all over so you have to go over the space so many times to get it all picked up. The tank is very large in diameter and sticks out a great amount. It says you can go flat to floor to vacuum under things, but when you try, like I said - either the tank hits the furniture and stopped it from going under, or the hose and handle clasps cause it to not go down all the way. The attachments it comes with are absolute crap, and no other vacuum attachments nor adapters, will fit on the detachable hose ends either so reaching under furniture is literally impossible without moving it entirely.

POOR CUSTOMER SERVICE. I can't get replacement filters to fit the NZ850UKTDB. The replacement filters Shark supply for this machine are too big, the sponge filters are always out of stock too. A Shark advisor confirmed the item was indeed the right filter for my machine but it's the wrong size. She saw this for herself on a video call. Obviously a manufacturing problem. I was told if the filter issue could not be resolved, they would look into changing my machine. Today I was advised they couldn't do this. The machine is only 5 months old!! The vacuum is amazing but so disappointed with the Customer Service

This is an amazing 'work horse' of a vacuum. Only thing (until recently) ever replaced were filters. Last week - 7 years after purchase - the dust bin broke. Keith in Customer Service was super helpful. Through the use of my cell phone's camera, he figured out what was wrong & ordered a new 'bin' & filter for me. It arrived 4 days later (on Sunday!!) and all's good. With 3 shedding animals in the family, this does a remarkable job on our thick-pile carpet. Also on hard surfaces. Highly recommend this brand. Best one I've ever used.

This vacuum is great for picking up dirt. I use it every day. After 4 years they just replaced the handle because the roller quit working. This vacuum is not convenient for the elderly. I have hurt my thumb using the on and off switch. It is so hard to push it has hurt my whole thumb area and it has been bad for a couple of years. The wand when taken off to go into areas that are hard to reach, I find the handle gets in the way due to the wraps on the side to put the cord away. Just difficult and time consuming when working with this vacuum. Older persons need easier parts to work with. Don't get me wrong it works wonders on picking up dirt even after 4 years with this brand. This is my second one thru the years. The last product was easier to handle though. Would I do it again, of course.

The worst vacuums on the planet...this is a money grab disposable, eco destructive piece of China crap! Come on America why do we keep making China rich on this crap. Attachments should be universal throughout the entire product line, and designed by a professional house cleaner...smh!

Customer service is brutal. The docking station motor smells burning every time it's offloading the dirt from the Shark AI XL robo-hoover. Called customer service within 14 days of receiving the unit and in a roundabout way said they won't cover replacement. Customer service looks for every way to get away from their warranty obligations. Also, I can't buy a replacement docking station, no way to do that and customer service not willing to help in any way. Avoid like the plague. By your robohoover elsewhere.

I have a Shark SK460, which works fine, but Shark does not sell the cleanser bottle that is needed to operate the cleaner anymore. Instead of throwing away a perfectly good cleaner and buying another one, I called Shark customer service to see what they would do in this situation. Twice I was told a supervisor would call me back - never did. With such poor service, I will not buy another Shark product and am ordering a Bissell cleaner.

I called the support center about a Shark vacuum I purchased in the UK. I have since moved to the US and so I need to purchase a different wall plug style for this unit. I tried to register the unit online using the model and serial number, I tried the QR code and both gave me an incorrect model number. So I called the support center and the person I spoke to kept telling me that I needed to call when I was in front to the unit so they can help me find the model number. Well I told them I have a picture of the model number on the box, the number on the vacuum head, and the QR code and she said there is nothing she could do until I was with the unit. There is nothing different on the unit. Absolute waste of time after paying so much money for this appliance. I am not going to sort this issue on my own.

I purchased the Vacuum cleaner within the last six months at a Walmart store. I needed a new dust bin as it was destroyed accidently. Shark said it was discontinued and they could not help me other than to purchase another vacuum. Since that is a removable part of the vacuum it seems that I should be able to get another one! What kind of service is that.? Why spend over $200 for no service!!! I suggest you not buy one of their products!!! Jeanne **.

I have recently had a fault with my hoover. I started the return process via email. This went on for 2 month requesting videos etc. Then went to phone as fed up with being fobbed off. Now 2 months later hoover returned but not replaced and no sign of a delivery date. Keep saying, "Give us 72 hrs." Really not impressed. I have had to go out and buy a smaller Shark Hoover so I can hoover up. The product is good but service really bad.

After all the good views about Shark vacs I thought I'd get a Shark hand-held vac (CH950UKT). After a 4-hour charge, I got 8 minutes of weak suction life before the vac 'died' on me. This is a rubbish product and after using it twice (total use, about 14 minutes), I tried to return to vendor without success so I've given the vac away and I'm looking for a new one again. I'd advise you not to buy this unless you can vac your house in less than 8 minutes.

We bought the Shark RV 700 in 2020 and after about 8 months it broke. They sent us another one and after about 8 months it broke. So I call customer service and they said it out of warranty. These are supposed to last 4 years. Well they don't last 1 year and they refuse to fix any problems with it.

I ordered a filter for my Shark. The parts department sent me something totally different. After weeks of them playing stupid. They finally told me they are out of stock. It's been 2 months and still no part.

I purchased a Shark cordless upright vacuum. After a few weeks the battery died. They sent me a new battery of the wrong size. I called and they sent me a new battery of the correct size. I used it for a few weeks and the battery died again. I called and they could not help me because my vacuum was out of warranty. I will never buy another Shark product.

I purchased a Shark (stick) Rocket Cordless Vacuum. Within one year, the roller on the nozzle seized. After calling them, they charged me half price for a replacement nozzle. This one failed after 8 months. Same problem. Seized. When I requested warranty they told me this part was not covered since it was a "wearable" part. Then asked what parts were non-wearable, I was told that the wand was the only part. they advertise a 5 year warranty but they get to tell you which parts are covered. Apparently all moving parts are not covered because they are "wearable".

We own both a corded and a cordless Shark vacuum. When working, they are amazing. Never, however, have we been able to use it without disassembling it to clear blockages in the cleaning head or vacuum tubes. The battery for the cordless lasts, at best, two years. Replacement batteries from Shark cost half the price of a new machine. Generic replacement batteries do not work.

I purchase a Shark Navigator Lift Away less than a year ago. It has fallen apart everywhere. Numerous part that's falling everywhere. The dust cup has broken three times. The buttons have broke off and the top of the vacuum itself is being held together by duct tape. This vacuum is less than 8 months old. Customer service has told me to go ahead and buy another desk cut myself since they have fulfilled their end of replacing it one time. I find this Beyond ridiculously absurd that such an expensive vacuum did not even last a year. I registered it and they are telling me to go on to their website to buy their product. I will not be doing so.

This cordless vacuum has good suction and holds the charge well. It is compact and easy to handle and stores in a small space. The attachments are well designed to get into hard to reach spaces. It is designed so that a hand held vacuum detaches for quick clean up jobs. Additionally, it does not require separate filters and is easy to clean.

I really love the Shark for the 2 options of hardwood floors and deep cleans carpet, picks up way more than my old red devil vacuum. I just wished I would've checked further for cordless vacuum by shark.

We have a Shark upright that is 3 years old. It has had no problems. It is easy to use. It separates easily to use for portable use on things like stairs. Cleaning is a breeze. The Shark has a reputation for cleaning carpets and floors as well as picking up animal hair. We have a dog and a cat. It works well on all of these. Highly recommended. Price was reasonable too. Compared to our old Hoover, the Shark is miles better. I am not a paid shill or a robot. Just like the Shark.

I have been buying vacuums for 37 years and I have never been disappointed with a Shark product. I have a shark upright vacuum and a cordless rechargeable vacuum for my home. I gave my son the pet vac for Christmas and he loves it. A shark product is hard to beat. My home is a shark home.

We bought this machine 5 years ago. It had been super easy to clean and even when it fills up with dirt it still has suction. You can wash or replace the 2 filters that it has. I like that it disconnects to use on stairs. However the tube is a little stiff, need to be more flexible.

Comprises of different part which can be checked and cleaned when need arises. Shark company has great costumer service. On other side vacuum cannot handle heavy debris or things like spider webs which get stuck in its hose.

I've used Shark vacuums for years. They're great for pet hair, last forever, and so affordable! I love how lightweight they are and the included attachments are perfect for stairs or furniture. The filters are very easy to remove and clean as well. I recommend the brand to all my friends and often purchase them for wedding gifts.

"Higgins" is awesome! Truthfully, I've spent too much time watching him because he is so fascinating. He stops and goes to his dock to empty the dust cup and then resumes where he left off! He needs to stop, go to his dock and recharge because of the size of our house, but again, he knows where he left off and goes back. He fits under my kitchen cabinets and even gets into the corners. He vacuums under the beds, he even got under our couch and love seat and found his way back out again. His mapping of our home is right on! We are very impressed! One of our best ever purchases!!

This vacuum is heavy on top. It is very thorough in corners, however. I use it with my Bot which cannot really clean corners that well. My Samsung Bot is better on carpet. My Shark is really better on floors.

This is one of the best vacuums I have used. It is very consistent in picking up and cleaning. I’ve tried several different brands of vacuum cleaners and they all burned out within a few months. But the Shark brand has not and I’ve had well over a year.

Satisfied with my Shark vacuum purchase, especially with the price that was given on Amazon Prime Day. It had a lot of functions and has a powerful suction. Would definitely recommend to a friend/family.

I have tried Dyson, Hoover and some others but I always came back to Shark. I find they are very dependable and work as advertised; in fact as a BNB owner I bought 6 of them and placed one in each room. I had to retire the business due to ill-health but I still have the Shark vacuums and they all work great.

I love my Shark wand chargeable vacuum way better than the Dyson wand vacuum I first had. The shark has a power button opposed to a trigger. Shark is so light weight and very easy to handle. One thing I really don't like is where Shark put the canister eject button too close to where your second hand rests when you're short. Always accidentally popping it out while vacuuming.

Shark is awesome, powerful, gets the dirty up, not too heavy.. easy to lift. Shark allows you to save gas by using it to vacuum your car out! I love shark. Long lasting! I wish other vacuum were not so heavy. Shark needs to make different colors. The upright vacuums are little heavy. So we stick with the shark's lighter vacuum!

There's no vacuum that has performed like my Shark, forever a customer. I have wasted money on different brands none has held up to the task, I have an Oreck for sale. It has out performed a Dyson, Bissell, Oreck and a Kenmore.

I recently purchased the Shark brand Navigator vacuum. I have only used it a few times but I have to say I’m very very pleased. The suction power is excellent and it removed A LOT of dirt, dust, and hair from our carpets. Again, the strong suction seems to work very well. It’s also very lite, and guiding it around was very easy. Lifting to bring upstairs was very easy. If I want to vacuum the carpeted stairs I can remove the canister, and hold it while doing each step. It’s also very easy to open and remove all the dirt from the holding canister.

Love the Shark vacuum. The charging cord is difficult to get into the receptacle. It picks up well on hard wood however on carpet not so good. The dirt chamber and rolling cylinder sometimes get clogged and it will not pick up.

I recently bought a Shark mop-vac and I love it. We have a large house and the entire 1st floor is tile. Add the two labradors and various ages of grandchildren, the floor gets pretty messy, pretty quickly. I just get out the mop-vac and the mess is gone in quick time!!

I had to contact the company for a broken part and they were very helpful in getting it to me in a timely manner. We use it every day and it does everything we want it to. We would recommend this vacuum to anyone who is looking for a great vacuum to clean with.

My Shark vacuum had issues from day one. I pay a lot for it but it doesn't work. The rollers wouldn't roll so it picked up nothing, the light was suppose to come on to indicate it was working but didn't, so I'm left with a vacuum that never worked & cannot afford to buy another. So I got rid of the carpets in my rooms to eliminate vacuuming.

Love, love LOVE my Shark Robot Vac! I can set it all from my phone, so it will run while I'm away. Gets up any of the fine dirt/sand that my dog brings in. Recharges quickly, always ready when I am! Super easy to clean - just pop out, empty and go!

For the price I believe the product lasts an adequate amount of time. Although I have had issues with clogging despite my specific model saying it is made for pet hair. Overall I have been very happy with my purchase so far.

I was doubtful at first but after others I knew bought this and liked it I followed suit and I found it worked well and the beautiful part is it came apart easily for an easy cleaning. Now I am a believer

Great vacuums that are half of the price as the others. Super lightweight, great suction, easy to clean, lots of accessories, great customer support, easily found replacements parts if needed. I can't say enough about these vacuums. You will not be disappointed with your purchase.

I bought a Shark about a year ago & had to replace the (HEAD). Shark wouldn’t fully refund me my money but sold me at discount a new Head part for pretty cheap. I like the lightweight of the vacuum but I wish it was built better & had to be cleaned & maintained less.

It's a Shark rocket deluxe pro model. Price was great. Works fine and is lightweight. It's easy to use and maneuver. It does the job and I'm very happy not to need paper bags. The features of the vacuum are fantastic!

They are both very lightweight, easy to maneuver, pick up the smallest particle and keeping the dust down, hands down the best at keeping pet hair up, easy to clean, I have used mine to clean ceiling fans, get into the smallest places easily and under furniture pick up is amazing. I would recommend both vacuums hands down. They are the best

The Shark vacuum is a very good product at a great price! I have use their vacuums, and also their steam Mop which is also a great product. I have used other products at three times the price and I will stick with shark.

I love it. Best than ever. I will buy it again and recommend this to everyone. At first I wasn't sure, now it's my bestfriend. My dog is the only one who does not like it. She barks when it's cleaning.

We have had ours not quite a year and has already tore up. Don’t know what happened to it. It’s like the motor quit working. Was going to try and check it out but the screws are like a star head with a nipple in the middle so now I have to get a special tool just to take it apart. A bunch of bull. But it worked great up until then.

I was a Bissell user all my life until I bought a Shark. Now I am rehabilitated and I’ll never go back. I love the way it handles in the turns. The suction is amazing! I didn’t know, I didn’t know

We had a Dyson for years. It was a very good vacuum however I would rate the Shark vacuum higher. Excellent suction and it is not as loud. It is easier to maneuver and operate. It does a better job of vacuuming.

My household is using Shark Navigator Vacuum for the last 7 years. That's a nice piece of machinery working absolutely in perfect condition over all these years. It works fine, cleans perfectly leaving no trace of removable dirt. I have used it on dirtiest carpets and it works excellently. At the end of the day I feel it's worth the money I spent on still running.

Love the Shark rocket. Much easier to use than our old Kirby. A lot less maintenance and seems to pick up as much dirt. No bags. Even though the Shark is a older plug in model it's easier to use. Love it.

I have just purchased a new Shark upright in last 6 month to replace my old shark of 3 yrs. I started out with Rainbow and then Kirby which were heavy vacuums. I have 2 small indoor dogs and part time in house cat. These vacuums help keep allergens down. My daughter took my old shark and is very happy with it.

Doesn’t pick up well, have to go over and over the same spots to get all the dirt and debris up. Takes a lot of time and effort that really should not be necessary, my arms and shoulders often get tired and my husband has to take over!

Very pleased with Shark vacuums. Powerful suction easy to maneuver with the rotating head. Easy to remove canister for cleaning with attachments & to dump contents. No bags required! Easy transition from carpet to hard flooring. The only thing that would improve this vacuum would be a retractable power cord.

Great Vacuum. I have had it 5 plus years and is the best and they most durable for the price I paid for it. Has worker 100% with no maintenance. I had a Kirby for 10 years then COST 4 times what I paid for my Shark. It didn't pick up a good and was VERY HEAVY.

I have no words to describe how happy I am. It is a cordless machine which I especially like because there is no more tripping and flipping the cord out of the way. Plus it easy to keep it charged during non use..

I am very satisfied with my Shark vacuum. It has been a good one and if I were to buy another vacuum I'd buy another shark vacum. It pucks up all the dirt, has never failed me at all.

Great suction, compact, nice long cord, easy to clean, compact so makes it easy to store, the vacuum comes with a tote bag full of quite a variety of attachments. Easy to switch from bare floors to carpeting

Our Electrolux starter stopped and could not be repaired. So far the Lift Away model by Shark has shown to very good. It is light weight, easy to move when humid, but the cord is shorter. We think the suction is less, but not enough to worry about. It cost less than Electrolux model.

It's lightweight, easy to dump dust container, I can take apart the inside and wash it. It's easy to reassemble. This is my second Shark, same design and it won't be my last. Love its powerful suction.

I have never been more happy with a vacuum than with the Shark Lift-Away vacuum. The suction is far superior to any other vacuum in the same price range. It is easy to empty and clean. I have had it for several years now and it has never given me a drop of trouble. I would highly recommend this product. Once I misplaced the brush attachment so I called the company to inquire about a replacement and they sent me a new one free.

Love that it picks hair & I DON'T have to cut it off the roller brush anymore!! Best thing ever. It's lightweight & can be configured in so many ways to clean stairs or car, extension hose & brush to clean ceiling fans or blinds.

I needed a vacuum with good power but lightweight and easy to push for health reasons. My Shark does exactly that and with a white, long-haired cat who sheds constantly, the Shark takes care of all that white on my red rug quickly and easily!

We have a Shark vertex lift away and the suction is incredible. The self cleaning brush has also impressed us as we have two family members with long hair and a very fluffy cat. We always had to cut the hair off of the brush on the old one but the Shark has been squeaky clean. The lift away feature is handy for maneuvering on the stairs too. Our previous vacuum was a Dyson and it was very heavy. This shark is a breeze to bring up and down from first to second floor. Overall 5 stars and I hope it lasts.

I bought it because of the price hoping that it would do its job and it really doesn’t. It probably picks up about half of what I would expect and that’s after several tries. Before I had a better one and it just took one try and it would do the job. Not this one at all.

Hi, my vacuum is Shark! It's cute, cool, and medium weight! Which is very important to me 'cause I am a lupus patient, which involves my muscle skeleton! So it needs to be light, light as a feather that is!

I have order a few Shark products. I recently purchased the Robot AI Vac. I have not had it but a few months and already have to replace the side brushes. Since I was ordering I decided to buy the Wall Mount Charging Dock for my upright. My first package came and the only thing in it was the wall mount sans charger. I called customer service and they are sending the side brushes BUT not the charger. The product says wall mount to charge while storing but you actually have to purchase the charger separately, another $39.95 for that.

Never purchase or deal with this company again. They overcharged my credit card and 5 phone calls and numerous emails later, nothing! It’s like dealing with an unknown company. The worst customer service, basically there is none from my experience. I will never buy from Shark again and would rather pay more and deal with a more reputable honest company.

I had bought my daughter this vacuum for Christmas a few years ago. Since then, I personally have used it at her house. We both have large dogs that are constantly shedding. The way this sweeper is constructed, it makes sweeping an easy chore. I can easily lift the canister to sweep the steps. When I am staying at my daughter’s house I sweep almost daily because of the dogs. It is durable as well. There isn’t one problem I have had with this sweeper. I had to buy one for myself. Easily 5 stars!!

This vacuum is horrible. This is the second vacuum I bought. The first one I just thought was defective so I tried another more expensive upright. Big mistake!!! All the little buttons that are supposed to make your product easy to use break. I have only had my vacuum three months and probably vacuum twice a week a two bedroom apartment. The button that holds the handle to the upright portion broke so you have to hold the two pieces together (the handle and upright) in order to vacuum. It is insane. I called customer support and of course this is not covered under the warranty... I had to pay another 70.00 for a new hose.. So I now have a crappy $400.00 vacuum...I'll never buy another Shark vacuum again!!!!

We've had our robot vacuum for about 2.5 years now, and overall have been fairly happy with it. It's not as smart as some others we've seen at friends' houses, but it does a pretty good job of keeping the dog hair picked up on a daily basis. A couple days ago it stopped charging completely, and after a call with customer support they informed us we'd have to buy a new charging dock. Fair enough, we were way out of warranty on the product.

About 4 months after I purchased the vacuum, it wasn't picking up. I called customer service and they took me through the steps of cleaning it. They told me if that didn't fix the problem, to call back and they would have me cut the cord and send me a new vacuum. It worked better but after a few months it wasn't picking up at all. I considered getting rid of my area rug or buying a new, better vacuum. Then I read some reviews on this vacuum that said it picked up dog hairs better than their Dyson and so I called them back. They said they would replace vacuum after I cut cord. The wand was working perfectly so that would have left me without a vacuum for 10 days! This was not acceptable to me. I told them I would cut the cord after I received the new one. They said they couldn't do that.

This company has designed some truly terrible products that break consistently by design. It's extortion to design them to break and then try to get the customer to pay for the replacement part stating the brush head is not under warranty! What?! That's ridiculous. My devices broke in less than 6 months and hardly any use. I foolishly purchased their commercial model after the first one quickly broke thinking that would hold up but it lasted even less time that the first unit and they tried to extort me again.

I have owned many vacuum cleaners over the years, all which last about a year or so if you vacuum daily due to pets and husband who tracks in a lot of dirt. The Shark duo clean is an average vacuum cleaner but it is disappointing. With 4-5 swipes it generally gets the dirt and pet hair up into the vacuum. The cord is not long enough and is not at all pliable which makes it extremely difficult to maneuver around without untangling the cord all the time and it is extremely annoying when you are just trying to get things cleaned up.

I bought a Shark Ninja HV 301 vacuum in December 2019. In January 2020, the motorized floor nozzle quick working. There was no warning that anything was wrong. The vacuum was supposed to have a 5 year warranty on non-wearable parts. I contacted Shark for a warranty replacement on the floor nozzle and they said that it was considered by them at their discretion to be a wearable part (e.g. bag, belt, filter) so they would not cover the product failure under the 5 year warranty. The floor nozzle is a part of the vacuum itself and clearly not a wearable part. After many calls and emails, they still would not cover the replacement. Without the floor nozzle the unit is useless. So much for a five year warranty and Sharks customer service.

We have used our Shark Navigator Powered Lift-Away Upright Vacuum approximately six times. It worked great. The sixth time we used it, the brush roller indicator light switched from green to red. It would not vacuum; the roller would not move. We followed directions in the manual, on YouTube, and from Shark Customer Service and nothing changed. Vacuum was clean with no clogs and it would not work. Shark Customer Service said I needed to buy a new part, the floor nozzle, at over $119 plus shipping (they later agreed during my second phone call to Customer Service to lower the amount to $59.50). This was a vacuum that cost over $340 and used six times. My expectation for a vacuum at that price was that it would work for at least a year.

Shark is saying the wand is a wearable part like a filter and therefore is not under warranty. Are you kidding me? With that logic nothing on it would be under warranty. Here is the language from the 7yr Limited Warranty: What is covered by this warranty? The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to seven (7) years from the original purchase date. What is not covered by this warranty? Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. If things like the wand are considered wearable they should be listed above along with the filters. Totally misleading. In reality the warranty is non-existent and a marketing SCAM.

My old vacuum quit working, I bought a Shark. I could not believe how much better it worked than my old vacuum. I loved it so much, I have since bought a 2nd shark vacuum for upstairs. I also have the shark mop and vac and the shark steamer. It is so easy to keep the house clean. I cannot say enough on how wonderful and dependable these shark products are. I truly appreciate the craftsmanship that goes into Shark. Customer for life!

I’ve had Roombas since they came out over a decade ago. I have been wanting to upgrade to the newest Roomba that had the dust storage bin as well, the idea of only needing to empty my vacuum dust bin about once a month versus every other day was very appealing. I started researching and saw that Shark also offered a monthly dust bin, and this dustbin did not use filters and bags, meaning that there would not be near as much waste involved. The one thing I hate is when a company sells you a product that makes you buy more products to continue using the original product. So I decided I would go with the shark so I wouldn’t have to buy dust bins for the Roomba. Boy, was that a mistake.

Shark rocket beater nozzle has a plastic hose that has cracked in both my vaccums. Company wants me to replace whole beater nozzle at $119.95 on each nozzle. True pet vacuum even has a 5 year warranty they won't stand behind. My sweeper was only 2 years old. Don't buy Shark vacuums.

So I got this Shark steamer as a gift 10 months ago. It was bought with a 5 year warranty and care and maintenance says to clean the little steamer piece inside the water tank with a paper. Are you serious? So I did it and it fell off. So I was told it's useless. What a scam. This is not what I expected from shark. I'm so upset about this. I noticed many others are having the same problem.

I do not usually write reviews, because nobody usually is a 10, but Shark ranked a 10 today. After 5 years of ownership of a Shark Rotator TruePet my brush head stopped picking up. Come to find out the flexible hose line in the head had split. Thinking the worst and most likely many excuses I called the warranty line and they were GREAT!.. I had bought this unit thru Shark directly with a VIP Lifetime warranty and very glad I did! I had my receipt so they pulled up my order number, confirmed it, video chatted me to confirm the product had faltered and within 2 minutes had a NEW brush head on order and shipping to me. This is the kind of service you pay a little more for and worth every penny! (And the person actually spoke English!!!!)

I contact customer service and spoke to an agent named Thomas with regards to my faulty hoover. I have only had my hoover for 3 weeks, I requested to speak to a manager who refused to speak to me and refused to give me his or her name! I have never dealt with a customer service department that was so unhelpful before!

When using my Rocket Ultra-Light Upright Vacuum Cleaner, I am disappointed every Tuesday and Thursday. The cord is the worst feature of this product in that it winds around itself and becomes entangled so that it pulls the cord out of the socket. I am left to constantly (every 10 minutes) replug the cord and resume my vacuuming. The cord has become so brittle in places that I have had to tape it up with electrical tape in order to avoid getting electrocuted. This version is not very expensive - but please save your money and invest in a better product.

I purchased the Shark Navigator Vacuum a year ago. It came with a five year warranty. After troubleshooting for a month I called their helpline to be told that the issue is with the main base and that they would need to replace it. Sadly in addition to the cost of the product I am also required to pay for replacement parts with no guarantee that they would work. The machine has not been damaged, but stopped working and the company will only replace parts that are free as long as I pay for shipping, taxes, and fees.

Shark has been my vacuum of choice for many years, in fact I recommended them to my mom, sister, brother, two sons, friends etc. For the most part they have been excellent, but seem to have went downhill in the last two years. So when My APX952 DuoClean started having the wheel fall off I called Shark, since I had a seven (7) year warranty. Looking at the problem the wheel isn’t held on by a screw, but is friction forced, and I noticed the lock washer holding the wheel on was missing.

Stay the hell away from Shark. This vacuum is just over 30 days old and they won't cover the wand part of this machine and apparently expects me to vacuum like this. They just told me they won't replace the longer wand as it's not covered under warranty and if I need it replaced I need to pay for this. I literally just bought this on Sept 27th this year and it broke on October 31st. STAY AWAY FROM THEM AS THEY DON'T BACK THEIR PRODUCTS!!!!

I had purchased a Shark vacuum about 4 years ago, at that time on their box, it had said they have a 10 year warranty. It finally bit the bullet and doesn't work anymore. I had called customer service to get some help. They told me that the vacuum was discontinued and that I would not be able to get a piece to replace it because it was discontinued. They also told me that when I got it 4 years, the box said a 10 year warranty, but currently they have changed it to a 5 year warranty. They informed me that they would not honor their old 10 year warranty when I bought it. So just a heads up to anyone.

I have had the most amazing customer experience with this company I have ever had with any company. To say that I am beyond satisfied and impressed with their product, customer service and tech support is an understatement. To start from the beginning. I purchased a Shark vacuum a few years ago. I was so amazed behind the power, maneuverability, and function in this machine. I have used it A LOT and put it to the test, never once had an issue. Here we are now a few years later and unfortunately the brush and suction started not to work. I almost ran out to go spend money on buying a new vacuum but decided to first call customer service and see if perhaps they could help troubleshoot it before determining it was completely broken.

I bought the Shark vacuum duo upright self-cleaning. It is not as powerful as they make it out to be. The accessories were cheaply made and the Vacuum is NOT cordless. I cannot stand the vacuum up and a base pod did not come with it so if I don't mount it on the wall then it has to be laid on the floor because it is so top-heavy. I find myself stopping as much as my other cheaper brands to get stuff out of the so-called best suction and clean brush. It did not come with any wall mounts or base station, unlike just about every vacuum I have bought. For the price, I will take a Dyson over this thing. I had a Dyson for 10 years and it still is going strong. I gave it to my son. Wish I would of gone that way!!!

Based on great experience and long life with first 2 purple Sharks, I expected nothing less from the green powered Lift-Away I bought last year. Died after 14 months. Called customer service; grilled then curtly told I can pay $20 for them to ship me just a new motor. 7 year warranty is limited, you see. I found a consumer services email; reached out and got a free replacement pod/lower assembly shipped to me free. Died after 15 minutes. Emailed again, now they point to the limited warranty as justification I pay shipping for a new 1. Pathetic. Bye Shark, wish it could have been on better terms..sure started great.

We purchased a new Shark rotator vacuum in April of 2019 because they had good reviews. We got it and I loved it, it worked well. Went away for 5 months over the winter and last week the roller brush stopped working. Went online to troubleshoot it and found out you cant fix it. My wife called shark and since it was over a year old they would send us out a whole new roller brush assembly because you cant access the belt that is broken. They said we could replace it for only $89.00. We have used it for less than a year, since we were away for 5 months. We have no children, just the 2 of us. I wont be buying another shark since now I have to go purchase another vacuum.

I purchased a Shark Rotator powered lift away speed vacuum, model # NV682, less than 3 years ago. The roller brush stopped working. I could hear plastic pieces moving around in the head compartment, and saw that they had chipped away from the roller brush. I called 2 weeks ago to get it replaced. They can’t just replace the roller itself, they have to replace the whole head. It has a 7 year warranty.... And it looks like that’s how long it’s going to take to receive the part! I received an email stating "due to the popularity of this part, It is out of stock and they are unable to say when they expect to get them." Yes, it’s popular because they break in all their machines! Almost all reviews I’ve read, have the same issue. I have 2 very furry cats, new carpets, and NO VACUUM for an undetermined amount of time!!?? They offered NO SOLUTION other than to wait! I will never purchase from them again!

So disappointed with my vacuum. I should have stuck with Bissell. It picks up everything. The battery life is only 10 minutes and when I was emptying it out the plastic parts of the filter broke. Don't buy Shark.

Our cordless machine stopped working. We called the company and we were given instructions on how to receive a new machine. After sending in a photo of the serial number via e-mail... we received a complete replacement machine the next day... Thank you Shark... We are customers for life!

If I could choose zero stars, I would. I ordered accessories and parts for my vacuum on March 15, 2020. It was delayed as they said one item was out of stock. Do to COVID, I understood that it would take longer, I waited one month and called the call center- outsourced in another country. They informed me it was still out of stock and my other needed parts would not be shipped separately. I called again in May and was told it would ship June 9th. My order still has Not shipped as of June 20th. I checked their website and they are still selling the out of stock item!!! Saying limited quantities, order soon!! I am soo frustrated and disappointed with this company. Extremely POOR customer service. I love my vacuum but will not buy any more Shark products.

Could you please get in touch with me as Vacuum does not work. Shark Ion Robot. Rv720 robotics has not worked right since about 2 weeks after I purchased it. Will you help me with this problem. Thanks.

The motor went out on my vacuum on June 4 and I called the customer support number. I purchased 3 1/2 years ago and my product had never been registered. The representative went ahead and registered it for me. She charged me $22 for shipping and sent me out a brand new vacuum!!! I just got it today. I am shocked at how quickly, how expediently, how cost effective, and how wonderfully I have been treated by this company. I already loved their products, but now I am a LIFE LONG customer without a doubt!

I have a Shark Vacuum and within a year the bottom piece eject button broke. I replace that. The warranty was out of your slave. Cost me $95 and within the next 10 months the same exact part broke and they want to charge me the same amount. Obviously there is a problem with that same piece that it keeps breaking so why not replace it for me as a customer but instead want to charge me almost $100 for the part that I have to replace the whole bottom.

Customer service and warranty are second to none. Product is excellent. I Would not buy any other brand! After six years our hose cracked, we called Shark and they promptly sent a brand new hose, arrived within ten days. We have since purchased a new Shark but our daughter is still using that same Shark and it is now over ten years old and still running like new!

I like that it is light and small which makes it easy to store. The cord it long which I like. But, it is a little louder than I would have like. I would consider sound level with the next vacuum that I get.

Our home Shark vacuum has been wonderful. I like that the attachments assist in getting dust off of our trims and window sills around the house. It’s lightweight and conveniently store away in our small cleaning closet.

Company offers a extended 4 year warranty if you register your product. They would not honor it. Says directly on their website that it is a total of 5 years. Will never buy Shark again. This is deliberate false advertising.

The Shark Duoclean is an excellent vacuum. From its strong suction to its ability to self-clean its roller/brush, the Shark Duoclean is a well-made piece of equipment. The fact that you can remove the canister from the upright to clean under beds and sofas is one its smart and use-friendly features. Love this vacuum!

I have had several different vacuums and none of them lasted more than 2 years. I tried a Kenmore (it lasted 1 and 1/2 years), I tried a Bissell (it lasted 2 years), I tried a Dirt Devil (it lasted 1 year). I now have a Shark and it is going on 4 years with no problems. The shark is the best when it comes to performance and longevity. Now other family members and friends have purchased one. They all have bragged about the high performance and how long they have had it as well. I have continued to receive calls from individuals that have purchased the shark vacuum and now they are telling others. I am sure that I have helped to increase the sales of this product.

I love the vacuum cleaner because it's light, has a swivel head which makes it very easy to maneuver, and excellent suction power. It's also very easy to empty And the light helps to see the area prior to cleaning.

We have never owned a lightweight vacuum until we bought this Shark. It has been the best vacuum we have ever owned! It picks up better than any of our previous vacuums. It is easy to maneuver. Makes vacuuming a breeze and that is not easy to say in a 3500 sq. ft. house! It is corded so I can not compare it to a cordless but it has a lot of suction power! It picks up all of our dog's fur, gets underneath all of the furniture. It is easy to maneuver with the twist of the wrist. I do wish I could disconnect the cord to empty it but that is the only thing that is a minor nuisance. I would buy another one when this one dies.

One of my best investment was purchasing a Shark Apex Duo Clean vacuum! It cleans all hard flooring and all types to every type of carpet! I highly recommended this vacuum if you have pets or allergies!

There are 2 reasons this is my favorite vacuum,1st it's lightweight so it's easy to move and 2nd it has a very long hose attachment allowing you to stand in one place and reach everywhere. Model NV500.

I have had many vacuums due to my job. Shark does it all. If you need to vacuum high low in tight spaces the shark vacuum does. It never loses such in. It is very easy to maneuver. It has many attachments. It has it all. You will never need another vacuum. It does hardwood floors. It's got a switch for carpet.

I had an old Hoover seems like forever, I bought the Shark from a TV advertisement and from day one I knew I had a winner. I could not believe the pickup power this machine had. It was like I hadn't vacuumed the carpets for a year. The ease to navigate was also very good compared to my last machine.

I have the upright, bagless vacuum. All the cleaning tools are on board at your reach. I like that there's 2 motors. One motor does hardwood floors, ceramic tile or any hard surface. The other motor has a beater bar for your rugs. It's a very nice vacuum for the price. It's also very light and easy to push.

I purchased the Shark Navigator and I love it. I've never had such a great vacuum that is so lightweight and cleans so well. I'm 73 so I don't like heavy vacuums and all the fuss trying to attach multiple attachments. This vacuum is great!

I am a professional maid and have tried several many other different brands of vacuums including Dyson and most of them clog up but Shark Duo Clean doesn't clog up that much and has the best suction out of all of them! I LOVE my Shark Duo Clean. It has amazing suction power and handles all kinds of tough jobs. I use it every day and never had a problem with it.

I own 3 Sharks and love how lightweight and effective they are. They also store easily and are easy to clean. Plus they are very economical and can be purchased anywhere. A single female can bring it home in the car and start using it right away.

Best vacuum I ever had! Filters and accessories easy to clean and change. It's a Shark Rotator Professional. I have tough tested it on the carpet in my garage ManCave. It cleans debris large or the smallest dust.

The hose from the handle to the vacuum is not long enough. The suction is very good. I like the fact that the most used attachments can be stored on the unit itself. It would be nice to have a self rewinding electric cord.

My Shark is lightweight enough to push anywhere needed but does the work of a heavy duty/commercial vacuum cleaner. It's easy to empty and a breeze to clean the filter. I used to use Dirt Devil and had for almost 30 years... I'm happier with the Shark.

My husband & I have been so impressed with our Shark, that I found myself telling a couple about it & it’s featured in the vacuum department in Target. My husband teased me about not being a vacuum salesman, & how embarrassing that I went on about it to strangers. I’ve talked the Shark up to so many of my clients too, one of them telling me her own love affair with the vacuum, saying she was on Shark “crack”! We both agree, once we start vacuuming, we can’t stop cause we love the vacuum.

I love my Shark Rocket. It is worth the money. I have back problem and the vacuum is perfect for me. Not too heavy or nothing. I can't wait to maybe eventually upgrade to the one that the brushes don't catch up on hair and stuff. But this product is amazing!!!!

I have blown through a couple of Dysons and a Bissell Pet vacuum. The Dyson's both broke, and the Bissell Pet was unwieldy and IMHO poorly designed. The Shark I have now is nimble, with incredibly strong suction. I love that the filters are right below the canister: I wash them every time I empty the canister.

Very impressed with the design for easy cleaning pull apart and put back together all the parts, interchanging attachments, the clicking in and out to go under furniture. Good suction and easy emptying. Easy to remove blockages and stringy things wound around roller brush. It is better for a clean house maintenance with small debris entering house but not so good with larger debris/ grass/ paper bits. Smooth running, light to use, very maneuverable and gets right up to corners of skirting, sleek, attractive design, lights up ahead of dark areas being cleaned.

Shark Rotator is a good strong vacuum but very heavy and at times difficult to use in tight areas. If I were to buy another vacuum it would definitely be a cordless and lighter with easier to use controls.

Years ago I had a Kirby. It vacuumed and shampooed the carpet. Paid a lot of money for it. Now I have a Shark Navigator lift away. It's the best vacuum cleaner I've ever owned. No bags to mess with. Just push a button and the hatch or the opening opens up and there goes the crap that came out of the carpet or a flat surface into the trash. I love it and it does what I need it to do.

Would love it if it had more features and add-ons, almost as much suction as my Kirby had when it was new and less than half the weight. I don't think it'll last as long but neither do newer kirbys. The convenience of smaller, lighter and cheaper vacuum has paid off the replacement already. I think the next step is keeping in getting smaller and lighter, thinking a small Dyson.

I now have three Shark vacuums. I had four, but gave my daughter the first one I bought. I would never buy another brand vacuum. I have had issues with other vacuums that did not pick up all strings, crumbs, etc. Shark never lets me down.

Worked for 8 years very well but is now getting tired, like me at 85. I will be happy to purchase this Brand and Model vacuum again. Shark has always made a good product as far as I am concerned. And I have never been disappointed in their vacuums.

It was supposed to be lightweight, but it is top heavy. It works great and really picks up well. Picks up great on tile, wood floors, rugs and carpet. The hose attachment is easy to use for hard to reach spaces. If can also be used similar to a dust buster, but haven't tried that yet. I rarely use though because of the weight.