Shark Vacuums Reviews

I like the power of the new vacuum power detect but the cord sucks. It's stiff and keeps the memory of being wrapped up on the storage place on the handle and wish the attachments would fit tighter on the storage spot. They fall off to easy. This my third Shark that I've owned. They all worked well

I recently called Shark about the Shark Lift-Away Navigator vacuum I had that stopped working consistently for some reason, but the wand worked very well even though the main part of the vacuum was no longer picking up. The customer service was great and sent me a brand new Shark Vertex. The new vacuum makes my carpet look better than I have ever seen it. The suction works great, it is easy to maneuver and it feels more solid than the Shark Navigator that I had before. I appreciated how easy they handled my call and didn't charge me for shipping the new vacuum.

The amount of money I’ve spent on plastic is ridiculous. I have a husky. I bought the corded pet one which is more expensive. The small roller gets clogged every two minutes and then the pieces that hold it together the clips and everything all broke. It’s all taped up. I’ll never buy another one again.

I have purchased Shark sweepers in the past and have absolutely love them. I bought a newer shark deluxe lift away, and I paid a lot of money for it and it is the worst sweeper I have ever owned in my entire life. It’s heavy on the backside so it falls over anytime you’re using the hose or if you just walk away, it falls over. I know they won’t return it and it’s too much money just to get rid of, but it is awful.

I ordered my Shark POWERDETECT AZ4000 series through Amazon, and as luck would have it, the thing completely stopped working 3 days past the return window, after only 9 uses. I called Shark, who sent me a new roller assembly. Was not able to install it even with the aid of Shark tech support. Now they are reportedly sending me a whole new vacuum. This is a lot of trouble for $500 - I'd rather have my money back, as I believe this is a faulty design.

If you want an expensive piece of plastic, then this is the product for you! If you want to clean your carpet and hard surfaces then buy a Vacuum cleaner. You are constantly cleaning filters and removing the front roller because they are always blocked. It would be easier with a brush and pan. I've never cleaned a vacuum cleaner as much as this.... I clean this thing more than I actually get to clean the one thing I bought it for... Clean the carpet. Best advice... Go on the internet and try find the old vacuum cleaning your Mother used to have. The one with the bag on the outside and noisy as hell, but it did the job.

In 6 months I've bought 3 and all of them broke down within 60 days. Vet here. No money to send your product back to you and waiting is not an option.. So I won't be buying your vac. Anymore and I'll be sure to tell others why.

Customer service 10+. The hose cracked on my Shark vacuum (approx 2+ yrs). I contacted Customer service, sent in pics of the cracked hose. They sent me a replacement, lower unit. Thank you for a great product. Note, I use my vacuum daily, because I have 4 cats, 1 large lab, a parrot and grandkids, my vacuum is used a lot.

I would like to say a couple words about my recent experience. I can't thank this company enough for addressing the issue with my Shark stick vacuum I had purchased with an unexpected upgrade to the IP1000. This is by far the best and most efficient stick sweeper I ever used. I'm not sure how it's rated to others, but I couldn't imagine it not being in the top two for sure. We've owned shark sweepers for years and still use the larger model on big carpeted arears. We stick with this company because the standby their product and have great customer service period!! Thanks again!

I got this Shark robot vacuum after my boss recommended it, which I honestly half thought was a joke. I fully expected this thing to tap out immediately once introduced to my jobsite trailer. Imagine a construction site: muddy boots, dirt constantly getting tracked in, random debris appearing out of nowhere, and floors that lose the battle against chaos before noon every day. Honestly, I mostly bought it out of curiosity just to see how long it would survive before giving up and dramatically throwing itself out the door and down the stairs. Somehow… this little machine refuses to die. I genuinely underestimated it. I figured the first encounter with dried mud, gravel, dust, and whatever mysterious construction-site particles get carried into an office trailer would end its career instantly. Instead, this thing just keeps rolling around like a determined tiny blue-collar employee trying to earn overtime and a raise.

DO NOT WASTE YOUR MONEY ON SHARK ROBOT VACUUMS!! I have two different Shark robots, both with the self-emptying feature. I also have two Eufy robot vacuums (on different floors of the house so I don't have to constantly carry them up and down stairs...). The difference in quality of vacuum/cleaning experience is dramatic! The sharks (both under two years old) barely charge, barely clean and barely work.

I bought the Shark vacuum with dirt detector. I absolutely love this vacuum. It makes me sick to think of the dirt that was left in my carpet. Each time I vacuum is less and less power activated for dirt. I have no regrets on this purchase. Well worth the money.

Shark should have made the vacuum so customers can clean the clear second roller, the roller that promises to not collect hair or anything.

Bought my second Shark vacuum Dec 2024. Today March 14 the rotator brush quit working and could smell hot rubber. Belt needed to be changed. This is absolutely impossible to do. Spent 3 hours trying to take apart. Removed 10 screws and still couldn’t get to the belt. Paid $299 for vacuum. What a waste of money. Should be so much easier to replace belt.

I purchased 3 of these vacuums over the years. The 1st 2 were purchased directly with "lifetime warranty". They lost my account first the first one, refused to honor the lifetime warranty on the second one, and the third one died completely 4 days after the warranty ran out. This company doesn't deserve any more business since they refuse to keep their word.

Junk. I've had less than a year. Have only used maybe 10 times and it just died!!! Won't turn on. Will NEVER BUY ANOTHER SHARK. Don't waste money on junk!!! Going back to Dyson!!! Deserves 0 stars.

I purchased the Shark PowerDetect 2-in-1 Vacuum and Mop with NeverTouch Pro Base in November 2024, and it has been a continuous failure since. The base repeatedly leaks water, and even replacement units developed the exact same defect. Over the course of a year, I went through multiple warranty claims, replacements, and endless troubleshooting, yet the product never functioned reliably for any sustained period. Instead of offering a refund, customer service kept sending replacement units until the warranty expired. To make matters worse, during my last call, a representative made an inappropriate comment implying he would “help me like family” if I provided him a discount at my workplace. Completely unprofessional. For a product at this price point, this level of recurring defect and poor handling is unacceptable. I cannot recommend this model.

I had the Shark HV30126 and had excellent use from it for many years, the brush wore out and the hose cracked in a couple places so I purchased the Shark Rocket Pro DLX which looks identical. The Rocket has half the suction and a much shorter cord. Suction is so bad it is useless. Designed a terrible replacement. The cost of a new brush and hose for the old one is more than a new vacuum so thought I would upgrade to the new model. Was not an upgrade! The old one picks up dirt better without a brush and cracks in the hose than the new one does. I wanted to complain so am past warranty so will need to by a new vacuum.

I have a small company and I brag about my Shark tools to each one. My Shark Stratos has been with issues one year almost exact. It begins to make a horrible squeaking sound that is unbearable. I have already replaced it twice. When the third one did the same thing I called to get it repaired or replaced. I was told by the rep that it was not going to be replaced or repaired because I used it in my client's home. And it was only meant for "household" use. I expressed that I do not use it commercially. He was not concerned and unwilling to assist. Sad to say that I will no longer purchase another Shark tool. Ever. I also have a total of 7 other shark items. I'm highly disappointed that I can not use the same tools that I brag on to my clients.. I have shown pics if email communications with rep they are to show that my vacuum is still in new status and well cared for with no clogs.

If there were ZERO stars, I would select that. I have purchased 5 Shark vacuums in the past 4 years. My fiancé raves about their suction power. And while their suction power is good, it is only a good thing IF the vacuum works and operates. On average, I will spend the majority of my time FIXING the vacuum rather than actually vacuuming. And this is EVERY time I use it. I cannot remember a time, other than the VERY FIRST time using them, that I haven't had to spend time FIXING their vacuum. If I have a 15 minute vacuum job, it can take me weeks to find the 60-90 minutes I need to do a 15 minute vacuum job. I know now that there is no such thing as a quick vacuum with SHARK. Instead, you vacuum for five minutes, spend 20 minutes fixing it, vacuum another 5 minutes, spend another 20 minutes fixing it, and so on. These are the worst vacuums I have ever used and I will NEVER, EVER waste my time and money on SHARK again!

I love my Shark Detect vacuum except for one thing. You would think Shark could spend just a little more money to put a cord on it that’s flexible. The one that comes with it is almost as stiff as a wire and to wind it back up after use and hang it from the hook on the side is a real pain in the butt.

I ordered one part, the head and rotor for the cleaner. The order was processed timely however, the part arrived incomplete. The cover and the front rollers were missing. The product was sent without any consideration for protection (not in any original packaging). The part was packaged in a flimsy box at least twice the size required with two pieces of paper as packaging material. The part appeared dirty and not new.

I purchased the Shark Steam Pickup 3 in 1 corded steam vac and because it was a SHARK I thought the higher price was worth it. It will not stay on. I google and see this is a common issue. Given that why has Shark not recalled or fixed? Still unsure of Sharks quality I purchased a cheaper Shark Corded Steam Mop and guess what? It will not heat. I will go Bissell. I called customer service but unable to connect every single time....

First time buyer and now last time buyer. I purchased a ZD550 upright vacuum approximately a year ago, to replace an aged out Oreck vacuum, which was a good vacuum but I was intrigued with the removable canister aspect of dumping the debris after every use. To start with with the for being mostly plastic the unit is heavy and does operate the rotary brush while in certain positions, also the power cord is quite short and should be at least another 5 to 10 feet longer.

Actually a decent product. But their customer service and support is a joke. If you need parts or accessories and they are out of stock they tell you 4 weeks and put you on the list. 4 weeks later you call and they are out of stock and will contact you by email in 4 weeks. This is for a simple thing like FILTERS and without filters the vacuums are worthless.

I have bought many Shark vacuums over the past couple of decades. I was always happy with them until this last one I bought. It makes a terrible noise and the dust bin has to be emptied so much!!! Their customer service is terrible. They strung me along and kept asking for more information and finally told me I had to pay to send it in for a replacement. That’s terrible customer service. Not to mention, they were going to give me a refurbished one in its place. I will be moving on and looking for a new brand. Customer service and backing their product is key to keeping people happy.

I had the best customer service experience I’ve ever had, and the representative was Gabrielle. I’m literally upset I can’t put a written review anywhere that will be directly seen by the company. I TALKED TO HER MANAGER deadass. And talked her up. Shark's warranty is apparently better than my home warranty because they won’t even call me back. Never talked to someone’s manager just to tell them how good of a job they were doing before but Gabrielle was literally 🔥

We bought a 546.00 vacuum through Amazon. The mop mechanism did not work, tech suggested I “swish” the canister with vinegar, then shove a needle in two holes, then she watched it still not work and said, “looks like it doesn’t work, send it back.” Then they charged me 250.00 to restock an item that didn’t work.

All I ever heard was how I had to get a Shark vacuum because they are the best vacuums out there. So I went to my local Walmart and purchased a brand new Shark Navigator Swivel Pro and took it home excited to give it a go. I must say I was very impressed vacuuming basic everyday type dirt from my carpet. I never vacuumed up any large messes whatsoever so I was extremely surprised when after 2 1/2 weeks of owning the Shark vacuum using it a grand total of maybe 5 to 6 times, it completely crapped out and stopped working altogether. I tried everything the website suggested I do with absolutely no luck. It is dead to the world and there is no bringing it back. Even though I purchased it at Walmart it still cost me $148 plus tax. That's a ton of money for only 5 to 6 uses. I will never purchase another Shark vacuum and I suggest that the people reading this review doesn't either. Huge waste of money!!!

I purchased the Shark Matrix 2 in 1 robot vacuum in Oct 2023. I loved this vacuum. It mopped and vacuumed and picked up a good amount of pet hair. Now it is having power issues after finally getting it reconnected in my home and it needs a replacement and the company warranty was for 1 year. This vacuum is about $400 give or take and to have so much trouble with the app connecting and now would have to pay out of pocket ~$200 for an obvious product failure is a bit extreme. I loved this vacuum and am devastated that I now have to find a new company and vacuum. I only use Shark because they have always been the best but this vacuum and situation makes me rethink that.

Purchased a hv301 vacuum during Prime days. Works nice except the LED lights in the lower brush assembly do not come on. My product is registered on the Shark site. I called the Warranty dept and they told me the lower brush unit is not covered. I told him it will it was faulty out of the box. There is nothing in the Warranty document about the lower brush assembly. Amazon gave me a credit for it and told me to keep it.

Purchased Shark robot vacuum from Kohl's about 2years ago for about $400 and now I have a error code for vacuum motor, called customer service. Said they would give me 30% off if I bought one from website. Shark is junk. Stay away. They don’t stand behind the product so if you want a robot vacuum don’t buy shark!!

While I enjoy Shark vacuums while they work, the planned obsolescence and the impossibility of doing otherwise simple repairs like changing out a roller has made me decide to never buy another one. Cheating the consumer by forcing them to buy new machines rather than being able to repair the ones we have to extend the item's life is a terrible policy and basically, I believe it to be anti-American. It used to be that American-built meant something good, and now it means you're buying garbage that's designed to fail you. No more Sharks for me ever simply due to that company decision.

As other reviewers have explained, the company does everything they can to avoid honoring warranties and the products are both expensive and faulty. Our Ninja blender suddenly caught fire, our vacuum keeps breaking (see pic) and our hydrovac mop grew mold the first week—mold that NOTHING can keep at bay for long. As an example, the company refused to replace the mop because we tried to wipe out the mold and they said that voided the warranty!! Unbelievable.

We purchased the cordless Pro/ Pet Plus Clean Sense from Costco after doing some research and pre owning an older model Pet Shark for years and LOVING IT! We are disappointed with the battery length (doesn't last like advertised). Does not pick up Pet hair very good from rugs/ carpet. Thankfully I only have area rugs, while the rest of our home is ceramic tile & laminate flooring. The only thing I like with this vacuum is it has a light so you can see the debris on the floor when dark or poor lighting & the bendable stick which allows for easier access under furniture. Other than that I would never recommend this vacuum or purchase again. Do not buy this vacuum unless you only need a light job done, no Pet hair & have a very small space to clean as the battery will die before the job is done. Very disappointing!

Customer Service is above and beyond, any questions or problems and they got your back. I own several Shark products and they are all great. You can't go wrong with this company. My last purchase was the portable stain striker and I absolutely love it.

I have tried numerous times to have customer service take care of issues with my Shark RV 1000 IQ robot vacuum. They have done everything they can to NOT take care of the issue. They have gone as far as asking for a video then ignored it all together and we have to start from scratch. Several times they have told me it is under warranty then refuse to get it fixed or send me a replacement. If I was looking for a robot vacuum, I would look elsewhere because even if they say they have a warranty they DON'T honor it.

I have been purchasing Shark vacuums for years and have always been happy. But July 2024 I purchased a new vacuum for our new home and in under 10 months I’ve had to call to have parts replaced, including the motor! The most recent broken part I called about I was told isn’t covered under the warranty, even though the vacuum isn’t even a year old. Being that the vacuum has broke 3x in under a year is crazy for the price that is charged for these vacuums. I have since started researching new vacuum brands because I can no longer use my vacuum that is not even a year old.

Terrible customer service. Spent 1200, anywhere, the base broke, they wanted to charge me shipping to replace it. When I asked for their complaint line, they said there was none. Talk to three people, none were helpful.

My name is Fredy **. I am not taking a dime for this review but I truly want to help people to know for about 15 years I own a Dyson dc24 and a dc40 and In my head they were the best vacuum ever, I was dusting 3 or 4 times per week, it took me many years to realize Dyson cyclones expelled dust back into the air and they don’t last long also is so hard to get help from customer service, this kids have no idea or they been trained to do that, in the meantime I own a Shark rotator profecional. All sealed, I didn’t use it thinking dyson was better but when my second dyson broke I was so struggling to get another looking into gen 5 detect absolute for 1000. Imagine. CRAZY.