Shark Vacuums Reviews

Customer service 10+. The hose cracked on my Shark vacuum (approx 2+ yrs). I contacted Customer service, sent in pics of the cracked hose. They sent me a replacement, lower unit. Thank you for a great product. Note, I use my vacuum daily, because I have 4 cats, 1 large lab, a parrot and grandkids, my vacuum is used a lot.

I would like to say a couple words about my recent experience. I can't thank this company enough for addressing the issue with my Shark stick vacuum I had purchased with an unexpected upgrade to the IP1000. This is by far the best and most efficient stick sweeper I ever used. I'm not sure how it's rated to others, but I couldn't imagine it not being in the top two for sure. We've owned shark sweepers for years and still use the larger model on big carpeted arears. We stick with this company because the standby their product and have great customer service period!! Thanks again!

I got this Shark robot vacuum after my boss recommended it, which I honestly half thought was a joke. I fully expected this thing to tap out immediately once introduced to my jobsite trailer. Imagine a construction site: muddy boots, dirt constantly getting tracked in, random debris appearing out of nowhere, and floors that lose the battle against chaos before noon every day. Honestly, I mostly bought it out of curiosity just to see how long it would survive before giving up and dramatically throwing itself out the door and down the stairs. Somehow… this little machine refuses to die. I genuinely underestimated it. I figured the first encounter with dried mud, gravel, dust, and whatever mysterious construction-site particles get carried into an office trailer would end its career instantly. Instead, this thing just keeps rolling around like a determined tiny blue-collar employee trying to earn overtime and a raise.

I bought the Shark vacuum with dirt detector. I absolutely love this vacuum. It makes me sick to think of the dirt that was left in my carpet. Each time I vacuum is less and less power activated for dirt. I have no regrets on this purchase. Well worth the money.

DO NOT WASTE YOUR MONEY ON SHARK ROBOT VACUUMS!! I have two different Shark robots, both with the self-emptying feature. I also have two Eufy robot vacuums (on different floors of the house so I don't have to constantly carry them up and down stairs...). The difference in quality of vacuum/cleaning experience is dramatic! The sharks (both under two years old) barely charge, barely clean and barely work.

Shark should have made the vacuum so customers can clean the clear second roller, the roller that promises to not collect hair or anything.

Bought my second Shark vacuum Dec 2024. Today March 14 the rotator brush quit working and could smell hot rubber. Belt needed to be changed. This is absolutely impossible to do. Spent 3 hours trying to take apart. Removed 10 screws and still couldn’t get to the belt. Paid $299 for vacuum. What a waste of money. Should be so much easier to replace belt.

I purchased 3 of these vacuums over the years. The 1st 2 were purchased directly with "lifetime warranty". They lost my account first the first one, refused to honor the lifetime warranty on the second one, and the third one died completely 4 days after the warranty ran out. This company doesn't deserve any more business since they refuse to keep their word.

Junk. I've had less than a year. Have only used maybe 10 times and it just died!!! Won't turn on. Will NEVER BUY ANOTHER SHARK. Don't waste money on junk!!! Going back to Dyson!!! Deserves 0 stars.

I purchased the Shark PowerDetect 2-in-1 Vacuum and Mop with NeverTouch Pro Base in November 2024, and it has been a continuous failure since. The base repeatedly leaks water, and even replacement units developed the exact same defect. Over the course of a year, I went through multiple warranty claims, replacements, and endless troubleshooting, yet the product never functioned reliably for any sustained period. Instead of offering a refund, customer service kept sending replacement units until the warranty expired. To make matters worse, during my last call, a representative made an inappropriate comment implying he would “help me like family” if I provided him a discount at my workplace. Completely unprofessional. For a product at this price point, this level of recurring defect and poor handling is unacceptable. I cannot recommend this model.