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About Shark Vacuums
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Shark Vacuums Reviews
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We purchased a Shark vertex cordless vacuum for just under $400. After 11 months of use, the entire wand where the vacuum bends broke and was unusable. Shark's website claims that parts are under warranty with the exception of: Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit. The wand is not a 'wearable' part so this should be included in their 1 year warranty.
I contacted Shark and spent 20 mins on the phone to register the vacuum then submit a claim only to be told the wand is not under warranty and had to spend an additional $40 for a new wand. I'm guessing nothing is under warranty. I would purchase a vacuum from a different company going forward. We have an LG cordless vacuum and that has worked great without any issue for the last 3 years. We also use our vacuums every day and have 3 dogs. I really wanted this vacuum because it bends so I can get under furniture.
I spent $786 on the Shark AI Ultra 2-in-1 Robot Vacuum and Mop & was disappointed. So, I got a return label on January 8, 2023 & about 20 other return labels & none of them would open. The attachment on preview was a bunch of gibberish & when I downloaded the label it would say sorry something went wrong. They blamed it on YAHOO & then they tried to send to GMAIL account & that label would not open with either. So, I called FedEx & they said have them email them the label & it did open for them. But finally after about 100 hours (literally) of my time I got it returned on March 4, 2023. I am now submitting the dispute paperwork with my credit card because Shark has yet to refund the money as promised + they did not sent me the Wandvac which I was charged for in the same purchase. 90 day trial & I originally called them on January 8, 2023 (ordered on 12/14/22). So, warning everyone do not buy the product online because they do not do anything they promise you.
One other thing, Americans answer the phone when you want to purchase & foreigners for any other reason. I let the robot vac run about 8 times on my rug. It looked like it was vacuumed but then I pulled out my bagless vacuum & from one small room it was filled so I decided for the money I did not want it the robovac. I have 4 cats and 2 small dogs. So after wasting more time to write this review I have to spend another 30 minutes getting the dispute paperwork faxed to the credit card company. What a time consuming nightmare this has been. So, I rate the vacuum cleaner a 2-3 but the rest a zero, only gave a one because no zero. So it has been a month and I still have not received my refund.
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I bought their top end Robot Vacuum, but wrong item was sent to me; it took significant amount of back and forth to even get that recognized, then despite the major inconvenience, no form of compensation was even offered. When I had initially thought I had made a mistake and ordered the wrong one myself, I was immediately offered a 20% discount just to keep the one I received. Then when I discovered that they in fact sent me the cheaper version, not the one I had requested and paid for, at no point did anybody offer me any sort of compensation or discount, to make up for the time wasted and inconvenience caused by their mismanagement. I find this to be very poor customer service, I took my refund and bought a Roomba.
I read the reviews and thought this would be a great vacuum. It is fairly lightweight and it has good maneuverability. It has a lot of suction, too much even, it's hard to vacuum a rug as it will lift it right off the floor, but good on carpet. The two tools that come with it do not have a way to sink/click into the wand and come off while using them. The power cord comes from the bottom of the motor area and is always in the way, have to hold it up when using the vacuum. It is very easy to pull the vacuum over when using the wand. Emptying the canister is tricky, the debris collects at the back of the canister and you have to pull it out by hand most of the time as it gets a bit stuck behind the interior canister. Okay but not great vacuum.
We bought a cordless Shark Vacuum which at first we loved. It was very powerful. Then it literally stopped working. It was under warranty but the company totally ignored us. NOT one response after countless e-mails. We tried calling in and the girl assured me we would get help. NONE given. It is now 1.5 YEARS later and NOT one e-mail or call back. This company should be avoided at all costs. The machine was something like $500 if I recall so not a cheap vacuum.
No way to communicate with them. I been calling for a week by phone and takes over an hour and after that calls drops. I like this brand but service is the VERY BAD now. I turned to another brand. Stay away from this terrible bad customer service,,, good product but very disappointed service.
I bought a Shark Clean Vacuum Robot around 4 months ago via Amazon. It stopped working after 4 months. So I contacted customer care where I spent around 40 minutes which included troubleshooting effort with the customer support person. After that they offered me (as this was still under warranty) a new device (of same model) but they charged me shipping charges of USD $ 25 (I live in Canada so CAD $40). So now I am like why I am being charged as it is not my fault that robot stopped working. I do not recommend this further.
I purchased a Shark Wet/Dry mop machine less than 2 years ago, and the product no longer wet mops. I spent the money to purchase a new water reservoir which apparently wasn't the problem. It is an inside defect which should be the manufacturer's responsibility. I called customer service and because it is out of warranty (90 days) they would not replace the product, or repair it. For the amount of money I spent on this product ($399.00,) it should have lasted more than 1 year or so. They did offer 30% off to purchase another one, but since it was a defective product that failed me, I am not about to spend money over money for another product that may or may not be defective. Very poor responsibility on the manufacturer's side. I would at least have expected them to allow me to return this defective product for a new product since it was a manufacturer's issue and not owner misuse whether it is in or out of warranty. Very disappointed customer.
Not a very good customer service experience. Wanted to return, despite four calls was unable to get return voucher on email. Explain to representative with no help, comments that I will get in 1 hour.
Shark has to be the VERY WORST company to patronize. Customer service is dismal at best (actually non-existent) and when called, refused to give any information concerning tracking. Purchased a brand new cordless from shark and upon receiving, would not even turn on. Then have to wait indefinitely for them to replace. Subsequently will most happily refuse the replacement if they happen to ever get around to sending it. Do what you like...but...be wise and do not patronize this company under any circumstances.
Shark author review by Sandy Baker
Shark is a family business in its third generation of ownership. The company makes a diverse range of household products and appliances.
Lightweight design: Shark Navigator vacuums have lightweight designs that make cleaning easier.
Customer reviews: Customer reviews on the Shark website help potential buyers decide which models are right for them.
Available accessories: There are plenty of accessories that make Shark Navigator vacuums useful for cleaning vehicles, stairs, furniture and hard-to-reach surfaces.
Customer service: Shark has strong customer services that include a lengthy online FAQ, live chat and Web support.
VIP Warranties: Buyers can add five-year or lifetime warranties to their orders.
Shark Vacuums Company Information
- Company Name:
- 180 Wells Ave Suite 200
- Postal Code:
- United States
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