Shark Vacuums Reviews

Terrible customer service. Spent 1200, anywhere, the base broke, they wanted to charge me shipping to replace it. When I asked for their complaint line, they said there was none. Talk to three people, none were helpful.

My name is Fredy **. I am not taking a dime for this review but I truly want to help people to know for about 15 years I own a Dyson dc24 and a dc40 and In my head they were the best vacuum ever, I was dusting 3 or 4 times per week, it took me many years to realize Dyson cyclones expelled dust back into the air and they don’t last long also is so hard to get help from customer service, this kids have no idea or they been trained to do that, in the meantime I own a Shark rotator profecional. All sealed, I didn’t use it thinking dyson was better but when my second dyson broke I was so struggling to get another looking into gen 5 detect absolute for 1000. Imagine. CRAZY.

NO! NO! NO! NO MORE! So Shark has joined the rest of what used to be "The Best" companies to put out a reputable, strong quality product. I went to buy a vacuum 2 months ago & obviously I bought a Shark! Got it home, immediately used it & my mouth dropped open in surprise!! It was like a toy vacuum. I was laughing my ** off as to what this vacuum DIDN'T DO & sounded like it was about to explode! It was so loud & horrible sounding my neighbors made a joke about it! So I took it back, ended up spending more money to get yet another Shark vacuum. So I took the chance & I bought now the cordless stick Shark. Stupid me & I already was aware that a corded vacuum has way more powerful suction. Especially I have a dog & a cat. HAIR!! The thing only will suck if you pull the added lever & by that meaning your battery charge is greatly reduced time to get it all vacuumed if at all. Then there's a switch for carpet mode. Oh God, hahaha....

Switch and Bait - The manual for the Shark Rocket HV322 states that a wall clip AND a On Board Clip (for the accessories) comes with this vacuum. Page 5, Assembly page 3. BUT IT DOES NOT. When I contacted Shark, I had to go through a big hassle just so they would send a Wall Clip. They refused to send me the On Board Clip and sent me a link so I could "purchase" one. I should NOT have to purchase if it is supposed to be included!

Terrible experience!! I know parts and customer service. I have been trying to order a simple attachment for my Shark cordless vac 3 times now and I still don’t have the part. I literally called each time, gave model code, great description, it’s a crevasse tool, straight attachment, 12 in long. Model code with customer service 3 time and entering info on website each time and I have 3 packages to return and still missing my part. I’ll never buy Shark product again.

Purchased a shark vacuum. First one lost suction immediately. Shark sent me a 2nd upgraded vacuum since the first was under warranty. 2nd vacuum lost suction and would lose power. Bad products. Save time and money and buy a quality product.

Worst vacuum I've ever used. No suction at all. If I take all the attachments off and use just the unit while duck walking around the house it works a little. I'm too old for that and why pay $200 to torture myself!

The cordless Vac Mop works great until it doesn't., x4! Going on #4 since 2022. Bought Two myself. Fails same way; Motor won't turn on. Admitted to me "It's a Problem" during a Warranty call. GO ELSEWHERE for this type of Vac/Mop

I have bought a few Shark products including vacuums mops and air purifiers and yes they are on the pricey side but it’s been well worth it. Having older models that have broken down after 10 years I’m impressed. I’ve replaced 2 parts on it within the ten years but that’s why I went ahead and upgraded to a new model and I’m even more impressed with the tangle free brush because my home is hairapolis and would burn out the old brushes even with daily care and maintenance to the roll brush. Simply put my home is cleaner and healthy even with two dogs who refuse to go outside and living In the desert with all the sand storms!

Coupon code was not applied to my order and I found this out when my credit card was charged as while placing order it was showing coupon discount was applied. So this means Shark is fraud company. Customer service did not help me to solve this issue and ultimately I had to return vacuum and get refund. Complete fraud. While never use Shark website. I have all records so will complaint to business bureau. I will continue to write bad review for this company on social media sites.

The Shark robot vacuum is a pretty good machine. But, there is always a but, I spent a couple of hours on the phone with Shark support. I could not get this new machine to hook to my home wifi. So, at their prompt I returned it and received a replacement. This one didn't either. They couldn't figure it out for a very long time. Finally, the 3rd rep asked me what name of my home network was. It was three words, separated with spaces as words should be. This rep informed that the Shark could not recognize a wifi network that had spaces in it! Nowhere, I repeat, nowhere in the Shark literature or website was this information stated! All that hassle because they couldn't see that this info should be in the initial packet. Aaaach!!!

The manufacturer should allow the SAME battery to be used in other cordless vacs but don't. It's only about money and wanting you consumers to have to buy the same battery if needed..for example... DeWalt tools, batteries are all interchangeable with any tool and other tool companies have the same. This is a cordless vacuum for Pete's sake...not national security. Allow batteries to be swapped out! And the rotating brush...one Shark we have...we can remove the rotating brush and clean or replace it.

I received a cordless vac as a Christmas present. I really loved vacuuming with it. After 2 months, a piece broke off the dust cup. I went to their accessories page and saw it was in stock. So I ordered a replacement on 2/11. Imagine my surprise when I opened the package on 2/14 and instead of a dust cup there was a dust bin. 2 separate and very different pieces. One is for the vacuum and one is for the auto emptying device. So I called Shark and told them about the mistake. They put in a new order for the dust cup. ON 2/19, the new order arrived and inside was the another dust bin. So once again, I called to tell them about the incorrect shipment.

I bought my Shark stick vacuum back in September 2023. It just stopped working. I could not even turn it on. I called customer service. Did not get anywhere. You cannot even get it serviced. You have to ship it off which is completely ridiculous. I even emailed the CEO but never got a response back. I decided not to bother and went back and bought a Bissell vacuum.

Love the Shark Navigator. Clean a lot and it takes a lot of use and abuse on a daily basis. We have used many Shark vacuums similar to Navigators. The plug in stick vacuums, opinions could go either way. Better on bare floors than carpets. They did not belong to us so I can’t verify upkeep. Battery stick vacs. Not a lot of use but the little I’ve had I would never want one or have to depend on one. As far as Navigator and Shark vacs like it, very little negative to say about. But certain area in dust cup (not because overfull) easier/faster to just hand pull out. (Which leaves hand very dusty dirty. Not whatyo u want when cleaning someone’s house.)

I have owned a Shark vacuum for many, many years. Still going strong. I just purchased my son one and he loves it. My son and I both own the other popular brand and I would prefer Shark every day over the other for the performance and quality and most of all, the customer service. They are the best. Other brand, Go with a Shark.

It's rare to find a company willing to offer a free replacement part even when I broke it. Shark makes great products and the customer service on the phone was awesome. I called for help replacing a $100 part that I probably broke and they tell me they'll just send me one for free. Glad I didn't order it on Amazon and made an old school phone call. Sometimes online conveniences are costly.

Extremely disappointed! I will not waste my money again on this brand. I’ve had a cordless vacuum and a mop one, mopping has never worked, now it’s saying the brush roll is stuck, there is nothing in the way of it. Won’t buy anything with Shark on it!

My vacuum broke within after 10 month, so I contacted Shark robot customer service, they did several video session over couple of days and agreed to send me a replacement after I had to pay shipping. I have been waiting for over 14 days to get an replacement and when checking via email link it's backordered. I call to check on my replacement and they told me, that the system can't re-order or send a different model until a 30 day waiting period. Very bad Shark Customer Service and bad warranty service. All I can say, stay away from Shark products.

We bought a short matrix mop and sweep robot. When it works it's excellent. But it started running on its own all the time. After weeks of talking to customer service trying to troubleshoot the issue they finally agreed to a replacement. However, we had to pack and send the broken unit and wait until they received it until they would send a new one. After a few weeks, it never came and when we called, they gave some excuse about being out of stock. They placed a new order after we called and still took another week to come. I consider this unacceptable, they should have sent the replacement much sooner and not waited on me to call. Extremely disappointed with the way they handled this.

I have a Shark vacuum for about 4 yrs now. I called customer service due to the cord on the vacuum is cracked in 2 places exposing the white insulation. The customer representative told me there was no danger and to just tape the areas with electrical tape. This was a huge surprise. The company representative telling a customer to just tape it up. Extremely dissatisfied.

I bought my vacuum a year ago. It has broken twice now. They make you video call. Fine. Great. Then they make me pay for shipping!! After I paid the $400 for a Shark. Then paid for a 5 year warranty. They created a vacuum that constantly breaks and I now have to pay for shipping!? After being a loyal Shark customer for 15 years I’m done. Done with Shark. Don’t waste your money.

I ordered a Shark self cleaning cordless vacuum to replace our old one that we wore out after 14 months of heavy use. I also ordered a carpet shampooer for pet care as well. I placed the order, got a tracking number and a date it was to arrive. I didn't show up on the date given so I used the tracking number to find out where my order was. The tracking number didn't not work and had an error of some kind. I called the 877-581-7375 customer service number and they explained the order was cancelled.

My vacuum broke within 1 year, so I contacted Shark robot customer service, they did a video session and agreed to send me a replacement, I been taking to them every day for 2 weeks now and every time I call they would place a replacement order for me on the phone. Sent me an email for the order but next day they sent me another email saying that order is out of stock, then I call back the next day they would do the same. This is been going on for 1 more week now and they placed multiple orders for the replacement and canceled the order right after!!! Very bad after sale service, I don't know how much longer this is gonna go on for... very depressing.

I'm extremely disappointed with this vacuum cleaner. It stopped working after minimal use, and I'm still fuming about the horrible customer service experience that followed. Despite having a 5-year warranty, the company refused to replace or repair it. The vacuum itself is flimsy and poorly made, but what's even worse is the company's lack of accountability. When I called customer service, they were unhelpful and unresponsive. It's clear they don't stand behind their products. Save your money and avoid this vacuum like the plague. The hassle and frustration aren't worth it. Look elsewhere for a reliable and customer-friendly brand.

Very disappointed in the Shark Ultralight PetPro Hairpro corded stick vacuum. Although the suction and ability to clean is pretty good here are my issues. 1) Incredibly loud. 2) Top part, which you should be able to remove with a push of a button and a little tug and almost impossible to separate from the body of the vacuum. I am using all my might and usually have to give up. It’s that hard to remove. 3) the brush attachment is pretty much useless, unless you want to vacuum your keyboard. It is so small it is not even worth including with the product.

Do not buy a Shark! Limited warranty is garbage! My hose unthreaded from my vacuum not long after only a year and it’s not covered under warranty. I called shark and they said it would be 79.99 just for it! Should be made to last longer than 14 months! Complete garbage!

I purchased my over 500 dollar vacuum about 4 months ago. I really like the vacuum, but it quit working on me about a month ago. I called support and after troubleshooting was told to cut the cord on video call with them and that my new vacuum would be here in 3 to 5 days. 1 month and 4 canceled orders later I still have no vacuum. They tell me each time I call that my order keeps canceling on its own because something is wrong with my address. My original vacuum was shipped to said address so I am a bit confused by this. Each time I call to check on the status we have the same conversation, just with a different person saying they fixed the problem and expect my vacuum in 3 to 5 days. I would really like this resolved and would love to edit this review to something more positive, because as I said I did like the vacuum before it quit working.

I ordered a Shark Stratos with TruPet upgrade directly from the company. A week after purchasing and receiving the attachments, but not the vacuum, I checked the order status and it said shipping pending. I contacted customer service to determine the status of my order. They said it has been canceled because the vacuum was on backorder and it is now back in stock, so just order another one.

I purchased the Shark clean and empty cordless stick vacuum back on May 18, 2024. This is the worst vacuum cleaner Shark has made. It has terrible suction, the battery lasted 13 minutes, and it zig zags like a maniac on area rugs. I returned it on May 21, 2024 and Shark received it on May 22, 2024. It is now June 12, 2024 and I still haven't received a refund. I have called multiple times and spoken to several supervisors and still no refund!!! Every single customer service rep has told me a different excuse about the refund processing times. I have been told 2-3 business days, 3-5 business days, and 7-10 business days. The supervisors have no discretion to actually resolve the issue.

I have purchased several Shark vacuums in the last ten years. The first two were DUO Upright NV650 and NV750. I loved them for many years, that was until the vacuum began snagging my carpet. I looked to see where it was happening and noticed the plastic base near the wheels wore down leaving a gap between the plastic and wheel on both sides. I called Shark and they said my warranty expired the month previous. I was flabbergasted. I took excellent care of the vacuums and this was a result of their manufacturing and not something I could have prevented. That is, unless I never used it.

I placed an order for a dust cup where the lever to secure the lit to the dust cup failed after 7 months. The day after I ordered it I called to cancel the order they said it cannot be done. I called today after 6 days after I placed the order since it still showing processing. They said on their end it says it shipped on my end it says is processing which means it has not even been packaged as there is no carrier or expected delivery date. The support personnel said give another 7 days then we may be able to do something. I think this is wrong.

Had the Shark Vertex Pro for six months and vacuum head started having problems. This is after I noticed the suction was not as powerful as my four year old DuoFlex power clean. They cheapened the model, removed the toe release for the cleaning head. Now have to bend over and wrestle the head off by hand and wrestle it back on while bent over. Called customer service and while she was pleasant and helpful in determining the power head needed to be replaced, I was informed that was not covered by the warranty---which is insane since that is where the moving parts are. And they redesigned it so there is little you can do to access any of the parts. So while I have been a fan of shark for years---I am done. Cheaply made product and no meaningful customer support.

1 star is too big. It should be a zero. Their customer service is absolutely horrible! I will never buy another Shark product from them again! Called them about honoring the new reduced price for the Stratos that I overpaid for and never used and they said too bad it's past the grace period so I will never buy a single product from them ever again! And their crappy products are too expensive and they are charging people way too much!

I've opened the dual Shark robot that vacuums and mops. And I have to say I was truly disappointed. I'm on robot number 3 in that year and they keep breaking. I have a small one bedroom apartment for it to clean.

I am an elderly lady with cats and I bought this vacuum because it was supposed to be good for pet hair. By the third use which was about 2 months after I purchased this vacuum all of a sudden the on/off button did not work properly. It will not turn off. It only starts and stops with the plug. Recently I call Amazon customer service to see what could be done. After waiting for 5 minutes I finally asked if anyone was there and he answered and said he had no recourse for me or the product since I only had 28 days for issues. Now this was unacceptable reply as far as I was concerned. I have shopped for years with Amazon and never had issues. Till now. If this had been a cheap product I would have just said oh well. But it wasn't cheap and came with good reviews.

I ordered today, and five minutes later, I noticed they had the wrong delivery address, and they refused to help me change it. It was their fault since it is right in my profile. Five minutes. I tried everything. Now I have to stop payment, and they are spending money by sending it to the wrong address. I tried everything and asked to speak to a manager, but they refused to let me. TERRIBLE Service. I was so loyal before today. Do not order through this company.

Up until the Stratos I would have given them 10 stars. I was so in love with all the Shark products. I have been using the Shark products for a very long time. I have almost everything that they offer. I would swear by them and pick them over that other one. Anytime I bought a new one it was because I wanted the new feature offered, it was never because mine wasn’t working anymore.

This robot vacuum has very limited sucked power and does not compare to much cheaper models. It gets stuck over the tiniest differences like air vent which no other vacuum has done before. The wi-fi functions are a joke and every 2 or 3 days it will disconnect itself and need a full setup to be redone. Attaching the mop function is a chore and it's unlikely that people would switch between the two models. Lastly within 6 months it completely stopped working. I called the customer support and they saw it was not working. They said they would send back only the robot and none of the accessories so I would have to disassemble and reassemble the new one. Also I would have to pay for the shipping for a non working product. I honestly wish we never bought this it was a complete waste of money. I don't even think I want the replacement after the disrespect of them charging more money for a product that stopped working in 6 months.

Do not purchase a Shark Vacuum. I have a 5-year warranty and am having problems with the motorized head attachment. Went through the troubleshooting with the rep who said I need a new vacuum head. Unfortunately, it is not covered under warranty. I asked them how can the vacuum head not be covered. She said it is a wearable item. What nonsense. I will never purchase another Shark Vacuum again.