Oreck Vacuums Reviews

Marianne **. I had a very good customer service experience at the Oreck store in Jacksonville, FL, 32223. The manager, Jonathan **, was professional and friendly. He patiently answered all my questions. He even assembled my vacuum and carried it to my car!

I purchased a Oreck air 12gu in August of 2024 from Ebay. I started to use it in October and December 1st it's not working. I contacted Ebay. They said to get in touch with Oreck since it's a recent purchase and has a manufacturer warranty. I'm very disappointed in the way I'm being treated by Oreck. They don't seem to care about my broken machine. I'd not recommend anyone to buy something from them because they are very unprofessional and keep ignoring the situation. I've had several older air purifiers from their company and never had a issue.

I will never buy from a company that doesn't use normal screws (like Phillips head) to change the belt. I have to go to the hardware store and buy special tools just to change the belt. The extra belt is stored on the bottom of the vacuum cleaner so when purchasing it looks easy-peesy, but it's not!! There are 5 awkward 6 sided head screws to remove, and three smaller in yet another type that is a 4 sided head, and though I could find the adapters in my tool kits it's now a project as the sockets need to be narrow and at least 3" deep. Ridiculous! I'm glad I had a back-up vacuum on my other floor or I would have been set-back very badly with my Airbnb hosting.

I have owned several vacuums over the last 20 years. I ordered a new one online. When I received it, the belt came off and it started stinking my first vacuum. There is no phone number to contact anyone. Via email I began communicating only to discover my carpet is too long for the vacuumwqw4. I was sent a return label and chose to return it. Its been 2 months and I still have not received my refund. They will not answer my e-mails and no phone numbers to contact anyone. A store that used to deal with them said they sold the company and have stopped selling them because of such issues.

I called, they were closed and sent me to chat. The lady on the chat Mary knew EXACTLY what part I needed and told me I needed a second part to make it work and sent me a link to that one as well. It's SO NICE to have someone who knows their products well. She said Oreck trains their staff well. Well it shows. I unreservedly endorse them.

Since September I've been waiting a $10 part I bought, and paid for shipping. After numerous follow-ups I'm told they won't send it! I have a $600 vacuum, 18 months old when the handle broke off & I can't get any help, they won't send, period! Disgusting company, liars about customer service and their people are useless or helpless.

We've had three Orecks in 30 years - all are good. We recently had an issue with our newest one, and phoned Oreck. They hung up on my wife, twice. I e-mailed them, and was ignored. I then used their online contact page, and was, again, ignored - no acknowledgment, nothing. I then used their "chat". I have the transcript - I was assured the issue would be investigated, but, again, nothing. Their attitude is both unhelpful and insulting. We will not purchase from them again, despite the standard of their product, because they obviously have no interest in their customers once they've got the money.

I ordered some items online from Oreck.com and it's almost 3 weeks now and they haven't even shipped it. I paid to expedite these items because I needed them urgently. When I emailed customer service did refund the expedited fee but still couldn't provide a shipping date. When a company files for bankruptcy this is what you get. It's all my fault to think otherwise, since I knew about this prior. What a joke!

Their services was cool and great. I would recommend to anyone interested in using their product. It was of a great use and their services won't fail you anytime, any day anywhere. Vacuums have evolved from chunky, unreliable machines they used to be. Shopping for one can still be daunting but with more exciting and easy to use features rolling out, it's hard not to want in on the action of a light-weight or even cordless vacuum!

I have owned an Oreck vacuum for 3 years. It's good for cleaning carpets. However, it doesn't pick up on the edges too well. I have some wood and tile floors, the Oreck vacuum does an average job on those floors. This vacuum doesn't have any attachments for cracks and crevices, upholstery etc. Overall I would rate my experience a 5 out of 10 with the Oreck vacuum.

I have owned Oreck vacuums for 30 years with minor issues and good results getting service and maintenance. My problem now is that I can't find an Oreck store to fit my needs. The off brand repair shops just don't service like Oreck did in the past.

This is the best vacuum I have ever had, they are truly built to last. The upkeep is minimal common sense. The only thing is when they do go out it is hard to find parts and is usually cheaper to buy a new one. But overall they are the best to me. I use this brand at home and work.

No so crazy about the Ghostbusters shoulder strap vacuum. Just no like. The carpet vacuum is awesome. Really like that one. Lots of power, suction, very maneuverable.. All around , excellent vacuum. So all is good!

A while back I bought another Oreck (and my last Oreck) based on the reputation, quality, and promise of the first Oreck I bought around 1999. The promise was about quality and Made in the USA. My next Oreck purchase, they got me fooled, was a cheap poorly made plastic piece of junk made in China. Oreck lost my trust.

I have had a recurring problem with my handle on my Oreck upright coming loose and won't tighten. In the past they have repaired it under warranty, but now they won't fix it under warranty. They say their warranty policy has changed and that is now a wearable item. It is clearly a defect since it keeps happening. Terrible customer service. Won't be buying another Oreck ever again.

4 years ago we traded in our older Oreck for the new Magnesium model, for which we also got an extended warranty which was supposed to provide us with annual maintenance cleanings. Our local store closed down and now the closest store is 2 hours away in Cleveland Ohio. When I called Oreck's corporate Customer Service we were told that we would need to provide our receipt of purchase. After 4 years I wasn't sure that we still had it. As a matter of fact when we had returned to the local store for service, all we needed to do was provide our phone number and they were able to locate our account.

We have had Oreck vacuums before and it was good, few years ago we went to the Oreck store to get it serviced and they convinced us to "upgrade" to the graphite model, we did. Big mistake! This vacuum never worked right and the belt keeps breaking, it collects so much hair on the side of the roller which makes it seize to role freely and hence cut the belt. We went to the store many time and all they can say is you need to keep cleaning.. Honestly? We have other things to do. At any rate they were very unhelpful trying to sell us new rollers ($30 each) and trying to upgrade us again. This vacuum is just about 4-5 years old and we don't use it too much. Reason I gave two stars is because the older one worked well, we had for 10 years NEVER changed the roller or cleaned once!! We are done with Oreck..

We purchased an Oreck vacuum from Costco just before the company filed for chapter 11. Unfortunately, the vacuum is built very cheap and cannot suck anything out of shag or thick pile carpeting. The aluminum telescopic wand cracked where it is attached to the plastic handle and later snapped. The bag every now and then gets dislodged from the hook and spews dust and dirt everywhere. My cheap Eureka vacuum did way better than this vacuum.

Very light and easy to handle. Turns on a dime. Very powerful and multiple levels of suction. Can be used on hardwood floor and carpets without any adjustments. Came with a five year warranty and five years of free service.

I have been an Oreck customer since 1992. My job required staying in numerous hotels and noted the maids used Oreck vacuums. I am only on my second Oreck and I have dogs that shed. I have had the second Oreck for nine years. The vacuum bags are easy to find and the customer service is great.

It was purchased because it is lightweight to use. However it is pricey and not really worth the extra money. There are lots of other possibilities on the market now. I do think that it being lightweight makes to good for us.

Love this vacuum. It does a great job cleaning carpet and hard surfaces. It is lightweight and moves and maneuvers well. Will lay flat to go under furniture. Has a very long cord. Would highly recommend.

Light weight and sucks up the debris well. Easy to pick up. Remove filter bag easily. Attachments are functional. Gets the debris out from the corners of a room. The attachments correspond with the cleaning of my apartment. Love the color.

This one doesn't have attachments. It does a great job on carpet, wood, vinyl, and ceramic floors. Automatically adjusts to floor type. Uses disposable bags. It is very lightweight. As a bonus I also received their canister vacuum with attachments. It is small and lightweight but powerful with all the attachments included. Their products are a little expensive but well worth it. Have also purchased their carpet cleaner and received the cordless iron. All exceptional products that last.

Oreck upright is powerful, cleans thoroughly, has stood the test of time from other newcomers. A little expensive but worth it in the long run. Has a good warranty, local vendors where you can bring it in instead of shipping it and waiting weeks for repairs.

I was introduce to the Oreck company about 20 years ago. But after 13 years of my first Oreck my daughter broke. It just could not be repaired at the time. So from 2008 till 2016 I purchase very cheap vacuums. Don't forget the recession at that time. But in 2017 I was able to afford an Oreck and bought two. One was Oreck Magnesium Blue in color and a Black Oreck Gold.

I had an Oreck for over 20 years so of course when it came time to update, I bought another. This vacuum has been nothing but a disappointment. In a very short time, it needed repair, big and small repairs. The rubber guards near the edges fell off, it spewed dust and dirt on the insides of the outer bag and around the neck. Then, it decided to shut off after it ran for 3 seconds. I turn it back on, and it shut right off. I took it to the store I bought it from (it used to be an Oreck store, now they told me Hoover bought out Oreck) and they quoted me $189 so far to repair it. NO WAY! It was trouble from the start, not worth putting more money back into junk. It couldn't hold a candle to my old Oreck. That quality is no more. Don't waste your money.

I took our five year old Oreck Miele Upright Twist to the My Oreck Store repair center in Conroe Texas on June 26, 2019 because the brush would not engage. After two weeks with no word from the store on the problem or any solution, I began making a weekly calls to the store to inquire regarding the status. The store was unable to provide any updates as to the status of the repair and implied that it was unreasonable to expect such reports. After 11 weeks, my weekly call on September 5, 2019 revealed that our vacuum was returned to the store without resolving the problem.

My vacuum is lightweight and cleans very well. I have had it for about two years and the only problem I have had is the belt. The Oreck I bought about five years ago. It has a 20 year warranty. I take it in yearly to get checked.

The unit was purchased in the summer of 1994. The only problems was lights and power cord (replaced the brush, just wear). Very satisfied. The cost for maintenance is next to nothing. This is a example that the price equals quality. John **

Purchased in the 80s. Used in four residences over the years. Replaced the drive belt several times and the roller brush once. Always does a thorough job on all surfaces. Light enough for stairs. Low enough to get under most furniture. Perhaps best investment of my life. The free hand-held that came with it. Is still sucking away as well.

Oreck is not the vacuum they made 20 years ago. The purpose of the company is to tell you that your vacuum is on its last legs and you need to spend $400 for another one that will have the same death sentence in two years.

I bought an Oreck 10 years ago, when I had more carpet, due to my vacuum being so heavy to push, I was almost in tears trying and I have a bad back. I read Oreck had one that was like 5lbs with a bag. I do not like the canister ones. All the dust to me is kind of messy to clean. I have had no problems, it still works great, so easy to push. The canister is seperate, so you do not have the heavy parts attached and I got the 5 year plan. You take in yearly for tune up and check. So love LIGHT ORECK!

My last Oreck XL lasted 18 yrs with no major issues. I just purchased another Oreck and shocked because both the quality and quantity have decreased. Oreck eliminated its vacuum light which I miss and there’s a flaw with their new Eurobelt which is guaranteed to last 10 yrs - mine broke after 6 months. Also don’t like how they attached a 40 foot cord. Definitely times have changed at Oreck except the price tag which cost more while giving you less options. I always bought Oreck due to its longevity, closed bag system and its minimal weight but will be buying another brand. Spending $200 on a vacuum that last 6 months is a rip off.

Disgusted in Augusta,Ga!!! I purchased this very expensive Oreck Elevate vacuum a year ago. It just quit working. There is supposed to be a 5 year warranty but the only Oreck store here in Augusta is now closed. I called the 800 number for Oreck and told them, only to be told I have to ship the vacuum to the nearest store for repairs. WHAT??? I WILL NOT pay to ship this vacuum, I should not have to. A year old $600.00 vacuum should not need warranty work after a year! DO NOT BUY AN ORECK, run far, far away. Now I am stuck with a year old broken vacuum. Oreck does not stand by their word!!!

DO NOT BUY AN ORECK VACUUM! I began my marriage 30 years ago with an old, heavy Kirby vacuum. It was extremely heavy and bulk, but it worked great! No problems! Several years ago, my husband thought he would do me a favor and buy me a good, new, lightweight vacuum. He bought an Oreck. This, indeed, has been the worst purchase we have ever made.

This is the second Oreck I have owned. The first was a gift and broke frequently. I went to the Oreck store in Cookeville TN where I decided to trade it in and maybe I just has a lemon. I have had the second one now for 5 years and I hate it. First of all it has only ever cleaned in a very average fashion and actual takes me longer to vacuum since it slings more dirt and debris than it sucks up. I have had to have it repaired 3 times. The last time they had it for 5 weeks which was only about 4 months ago. It is now doing the same thing again. It runs for maybe 10 seconds and then shuts off. I am done. What a waste of money and what a piece of junk!!! You could not give me one for free.

The old Oreck are the best. The new XL extended life vacuum does not suck or clean the way the company promised. In my mind after buying the Oreck brand for over 30 years, I will never buy an Oreck again. Too expensive, no backing from the company WHEN PROBLEMS happen, very pushy sales staff, cheaply made, and simply does not work the as great as the company CLAIMS it should.

I bought a Hoover FloorMate for $160 in April 2017, which was used only a handful of times. On the most recent occasion that I attempted to use it in July 2018, it no longer worked. Having had such little use of such an expensive machine, I took my Hoover FloorMate to the Oreck storefront on Polaris Parkway for assistance. The representative at Oreck accepted my defective machine, and set my mind at ease, stating that 95% of his customers receive a new unit as replacement.

I think that the Oreck personnel are trained to convince you to buy an "upgrade" and that the repair promise is a joke. I brought in a carpet shampoo device to the local Oreck dealer where I purchased it. The very prickly person managing the store IMMEDIATELY started on the worst case scenario. But first, she had to plug in the hose used to clean the couch and she didn't even know where to plug it in. "Well, I have NEVER seen one of these units because we discontinued this style..." (I have owned the machine for four years. I purchased it NEW!) I showed her how to put the hose on. Then, she plugged it in and sadly said that, "The motor is loud, it will probably have to be replaced and this model is discontinued..." I reminded her that it is loud because there is no detergent or water in the tank.