Oreck Vacuums Reviews

I purchased a Oreck air 12gu in August of 2024 from Ebay. I started to use it in October and December 1st it's not working. I contacted Ebay. They said to get in touch with Oreck since it's a recent purchase and has a manufacturer warranty. I'm very disappointed in the way I'm being treated by Oreck. They don't seem to care about my broken machine. I'd not recommend anyone to buy something from them because they are very unprofessional and keep ignoring the situation. I've had several older air purifiers from their company and never had a issue.

I will never buy from a company that doesn't use normal screws (like Phillips head) to change the belt. I have to go to the hardware store and buy special tools just to change the belt. The extra belt is stored on the bottom of the vacuum cleaner so when purchasing it looks easy-peesy, but it's not!! There are 5 awkward 6 sided head screws to remove, and three smaller in yet another type that is a 4 sided head, and though I could find the adapters in my tool kits it's now a project as the sockets need to be narrow and at least 3" deep. Ridiculous! I'm glad I had a back-up vacuum on my other floor or I would have been set-back very badly with my Airbnb hosting.

I have owned several vacuums over the last 20 years. I ordered a new one online. When I received it, the belt came off and it started stinking my first vacuum. There is no phone number to contact anyone. Via email I began communicating only to discover my carpet is too long for the vacuumwqw4. I was sent a return label and chose to return it. Its been 2 months and I still have not received my refund. They will not answer my e-mails and no phone numbers to contact anyone. A store that used to deal with them said they sold the company and have stopped selling them because of such issues.

I called, they were closed and sent me to chat. The lady on the chat Mary knew EXACTLY what part I needed and told me I needed a second part to make it work and sent me a link to that one as well. It's SO NICE to have someone who knows their products well. She said Oreck trains their staff well. Well it shows. I unreservedly endorse them.

Since September I've been waiting a $10 part I bought, and paid for shipping. After numerous follow-ups I'm told they won't send it! I have a $600 vacuum, 18 months old when the handle broke off & I can't get any help, they won't send, period! Disgusting company, liars about customer service and their people are useless or helpless.

We've had three Orecks in 30 years - all are good. We recently had an issue with our newest one, and phoned Oreck. They hung up on my wife, twice. I e-mailed them, and was ignored. I then used their online contact page, and was, again, ignored - no acknowledgment, nothing. I then used their "chat". I have the transcript - I was assured the issue would be investigated, but, again, nothing. Their attitude is both unhelpful and insulting. We will not purchase from them again, despite the standard of their product, because they obviously have no interest in their customers once they've got the money.

I ordered some items online from Oreck.com and it's almost 3 weeks now and they haven't even shipped it. I paid to expedite these items because I needed them urgently. When I emailed customer service did refund the expedited fee but still couldn't provide a shipping date. When a company files for bankruptcy this is what you get. It's all my fault to think otherwise, since I knew about this prior. What a joke!

Their services was cool and great. I would recommend to anyone interested in using their product. It was of a great use and their services won't fail you anytime, any day anywhere. Vacuums have evolved from chunky, unreliable machines they used to be. Shopping for one can still be daunting but with more exciting and easy to use features rolling out, it's hard not to want in on the action of a light-weight or even cordless vacuum!

I have owned an Oreck vacuum for 3 years. It's good for cleaning carpets. However, it doesn't pick up on the edges too well. I have some wood and tile floors, the Oreck vacuum does an average job on those floors. This vacuum doesn't have any attachments for cracks and crevices, upholstery etc. Overall I would rate my experience a 5 out of 10 with the Oreck vacuum.

I have owned Oreck vacuums for 30 years with minor issues and good results getting service and maintenance. My problem now is that I can't find an Oreck store to fit my needs. The off brand repair shops just don't service like Oreck did in the past.