About Oreck Vacuums
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I called, they were closed and sent me to chat. The lady on the chat Mary knew EXACTLY what part I needed and told me I needed a second part to make it work and sent me a link to that one as well. It's SO NICE to have someone who knows their products well. She said Oreck trains their staff well. Well it shows. I unreservedly endorse them.
Since September I've been waiting a $10 part I bought, and paid for shipping. After numerous follow-ups I'm told they won't send it! I have a $600 vacuum, 18 months old when the handle broke off & I can't get any help, they won't send, period! Disgusting company, liars about customer service and their people are useless or helpless.
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We've had three Orecks in 30 years - all are good. We recently had an issue with our newest one, and phoned Oreck. They hung up on my wife, twice. I e-mailed them, and was ignored. I then used their online contact page, and was, again, ignored - no acknowledgment, nothing. I then used their "chat". I have the transcript - I was assured the issue would be investigated, but, again, nothing. Their attitude is both unhelpful and insulting. We will not purchase from them again, despite the standard of their product, because they obviously have no interest in their customers once they've got the money.
I ordered some items online from Oreck.com and it's almost 3 weeks now and they haven't even shipped it. I paid to expedite these items because I needed them urgently. When I emailed customer service did refund the expedited fee but still couldn't provide a shipping date. When a company files for bankruptcy this is what you get. It's all my fault to think otherwise, since I knew about this prior. What a joke!
Their services was cool and great. I would recommend to anyone interested in using their product. It was of a great use and their services won't fail you anytime, any day anywhere. Vacuums have evolved from chunky, unreliable machines they used to be. Shopping for one can still be daunting but with more exciting and easy to use features rolling out, it's hard not to want in on the action of a light-weight or even cordless vacuum!
I have owned an Oreck vacuum for 3 years. It's good for cleaning carpets. However, it doesn't pick up on the edges too well. I have some wood and tile floors, the Oreck vacuum does an average job on those floors. This vacuum doesn't have any attachments for cracks and crevices, upholstery etc. Overall I would rate my experience a 5 out of 10 with the Oreck vacuum.
I have owned Oreck vacuums for 30 years with minor issues and good results getting service and maintenance. My problem now is that I can't find an Oreck store to fit my needs. The off brand repair shops just don't service like Oreck did in the past.
This is the best vacuum I have ever had, they are truly built to last. The upkeep is minimal common sense. The only thing is when they do go out it is hard to find parts and is usually cheaper to buy a new one. But overall they are the best to me. I use this brand at home and work.
No so crazy about the Ghostbusters shoulder strap vacuum. Just no like. The carpet vacuum is awesome. Really like that one. Lots of power, suction, very maneuverable.. All around , excellent vacuum. So all is good!
A while back I bought another Oreck (and my last Oreck) based on the reputation, quality, and promise of the first Oreck I bought around 1999. The promise was about quality and Made in the USA. My next Oreck purchase, they got me fooled, was a cheap poorly made plastic piece of junk made in China. Oreck lost my trust.
Oreck Vacuums author review by Sandy Baker
Oreck is an American vacuum manufacturer founded in 1923. It currently manufactures products in China and finishes most assemblies in the U.S.
Retail stores: Oreck sells many of its vacuums through local retail stores so consumers can inspect them before buying.
Online sales: A secure, convenient e-commerce site lets consumers purchase vacuums online if they prefer.
Free shipping: Vacuums sold on the Oreck website include free standard shipping.
Affordable prices: Most Oreck vacuums cost between 250 and 500 dollars.
Customer service: Oreck offers diverse customer service options that include Live Chat and a call center.
Oreck Vacuums Company Information
- Company Name:
- Oreck Vacuums
- Year Founded:
- 1400 Salem Rd
- Postal Code:
- United States
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