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I purchased a Hoover hardwood floor cleaner off Amazon back in June. I noticed that the cleaner was using more and more liquid each time I used it. The last time I had the item on DRY which should not produce any liquid and it still leaked. I contacted Hoover as my return and service window with Amazon is up. Hoover will not warranty my 6 month old unit due to having purchased from a 3rd party seller. Best they would offer me is to call their customer support directly to receive a discount on a new item. The one I have is very new!! Hoover does not stand by their products and does not offer the same one year warranty that everyone else does. I want everyone to know not to buy their crap products; that they don't last. Hoover doesn't stand by the products they sell and they don't offer a warranty.
I purchase the Rouge Vacuum at Target almost a year ago. The front brushes stop spinning. Knowing there is a year warranty, I reached out to Hoover to replace. Could not get anyone to answer customer service line. Sent an email with issues that no one responded to. Went to nearest repair shop on Hoover’s website. Was charged 60 dollars, then told they could not fix it. Motor for brushes burned out and Hoover told them they would not warranty it. Called Hoover. Had to wait almost 20 minutes on hold to be told unless I can get the receipt they will do nothing. Told them I bought it on my red card from Target, have statement. Still refuse to do anything without the receipt. Called Target, requested a copy of my receipt. They refused stating they can only go back 90 days. So out 600 hundred dollars, and still don’t have a working vacuum.
I have purchased the Hoover - WindTunnel 3 Pro Bagless Pet Upright Vacuum less than a year ago, it stopped working so I contacted the customer service. Item is still under company’s warranty however they were not accommodating by fixing or replacing. Terrible customer service, not only they will not assist or transfer me to a manager they said my only option (if I choose not to travel to a service center 2 hours away from where I reside) is to ship the vacuum to them - shipping charges on me and even then they’re not sure they’ll be able to replace it. Absolutely unacceptable. Mind you there’s still 1 year plus left for warranty. I’m stuck with a broken vacuum and feel completely cheated! Don’t waste your money, poor quality of items (nothing like what they seem to advertise). It’s not worth the headache. Plenty other brands I’m sure will have a better customer service and of course a product that works.
I purchased a Hoover Cordless FloorMate. 6 months later it quits working and makes loud grinding noises. Contacted Hoover since it was under warranty. After sending videos and emails and a couple of phone calls they agree to replace the unit if I return it at my cost. I have never had to pay shipping to return a defective item that is under warranty. Shipping for a vacuum is not cheaper. Poor customer service. This is the 3rd FloorMate I have owned. They all broke under 2 years. Hoover makes throw away products. After this experience I will not buy another Hoover product.
I used this vacuum once a week for 11 weeks, 11 times. It is now separating at a place where it is not supposed to come apart. I would think that since they have a manufacturer's warranty that this would be covered. I submitted a claim to them, pictures and receipt, per their email, I should hear back in 2-3 days. 12 days later and 6 requests for an update and still nothing. Should have purchased another SHARK, but that's what I get for trying to save some money. It is unacceptable for a company to completely ignore their customers and I will make sure that everyone I know never even considers purchasing a Hoover.
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I bought a Hoover UH72630 Windtunnel 3 High performance. The latch that hold the bottom canister came off and I called Hoover and they were very abrupt about not cover a dirt cup assembly. When I looked at their warranties it doesn't cover bags, lights or belts. Well this is bagless and they won't cover their products when it malfunctions. So here is to Hoover. You suck. I advise anyone that buys a Hoover don't not unless it’s a cheap one so you don't mind threw 30.00 away. When you spend 200.00 you expect more than a, "Well we got another sucker."
I argued with my husband about not buying a cordless stick vac for weeks. I finally gave in and we bought one. ABSOLUTELY loved it, then within a year of buying it, it quits working. I have looked for receipt, contacted Hoover and went to Target where I bought it (like Hoover said) with no luck of getting the receipt. Contacted Hoover several times and tried to get it fixed and they refuse to even discuss that with me. I have always liked Hoover but after spending $200 and not even getting a year's worth out of my vac, I will never by Hoover again and I will make sure I share my dissatisfactory with anyone looking to buy a vacuum.
I had a Dirt Devil Breeze for 25 yrs. It finally broke down after a lifetime of messes and dirt. I tried to replace my "dirt devil" but oh my gosh the new ones are more trouble than the cost for sure. After two attempts to replace my vacuum with a "dirt devil" both machines ended up being taken back to the store. I thought I was really going to have a challenge finding a proper vacuum. WELL!! I thought wrong! I seen an ad on Amazon for a Hoover canister bag-less vacuum w/ power-head for carpet and floors. I took a chance that this machine would perform better than my previous vacuum had. AGAIN, WELL!! This Hoover machine out-performed in every way. Strong suction, light-weight, easy-to-use, strong power-head, great for carpets, great for pet hair and last but not least really easy to empty. I give this Vacuum an 11 outta 10. Great job Hoover!!! My floors and carpets are cleaner than ever.
I have been a housekeeper for 25 years. I did a lot of research before buying the Hoover Windtunnel 3. I found out it has 3 air chambers to keep it from clogging the filters as fast. The Shark, Dyson, and Eureka vacuums only have 1 air chamber. They clog up fast, requiring constant emptying of the canister, and the filter too often. I give the Hoover Windtunnel 3 5 stars all across the board.
Efficient but the Cleaner is very noisy, a tad on the heavy side for a slender or more Senior woman this could be an issue. But cleans good and has many good tools.
Hoover has great suction power, easy to push. But I get upset at times when canister won’t stay locked. I still haven’t been able to get to be more steady. Best for bad back.
It is an upright. It has no attachments. It did not cost as much as the more expensive models. It is too heavy to carry upstairs. Bags are expensive too.
Hoover Elite is affordable and sleek with a self-wind cord pick up could be better but for under a 100 bucks it does the job. Also has bagless and accessories.
The only reason for not give them 5 is because there is not too much places in Mexico where I can buy filters. I bought it 7 years ago and, so for me the performance is great, sometimes I used for industrial purpose.
We have owned Hoover vacuums for many years. They have worked well for allergies, pets, and kids. I would love to buy the new Hoover. We are rugged on our appliances. I really like uprights, they seem to have great suction power.
Hi this my second vacuum and I love it how they clean my carpets. The only complaint is hard to found the piece, but overall is good quality. I will recommend it Hoover to my friends and families.
I have been through 3 of these Hoovers. One actually caught fire and burned plastic and blistering my hand! Do you know I had video and showed them vacuum was willing to shop to them to test it. No one cared. It hurt me but they sent someone back and it is junk and I’m scared to plug it in a lot. If my product didn’t work and caught fire I’d sent something else anything to the person and say sorry for causing bottle harm.
I like the convenience of the size. It can fit behind small spaces and corners. The color is red. Matches my decor and the empty rewashable and refillable filter is cost effective and convenient.
This vacuum represents cheap, and not worth buying. I had to buy it because I did not have the money at the time. It so easy to clog this machine, and it is a pain to unclog. When I get more money, this vacuum will be heading to the dumpster and out of my sight.
I have the Hoover WindTunnel and love it! The suction on it is fantastic! The only thing is that I wish they gave more tools with it. I have had other vacuums and the WindTunnel is the one that I like.
The Hoover Vacuum is lightweight and easy to maneuver. It has attachments for curtains, crevices and dog grooming. It doesn’t use bags so there’s no extra cost. I love my Hoover.
I am an older lady, and even though mine is a self propelled, machine is a little heavy for me to push around, but it is very easy to use.
I purchased the Hoover Quest 1000 robotic vacuum. I just loved it UNTIL the battery overheated and could have burnt my house down. Luckily I came into the room, smelled the burning and removed the vacuum from the house. The customer service of Hoover was HORRIBLE. Called numerous times, long hold times and both times I spoke to reps they did not follow through with what they were supposed to do. Second woman was very obnoxious to me. Returned vacuum to place of purchase and bought another brand.
I have the Hoover WindTunnel Air. It is light weight and vacuums very good. The only problem is the attachment hose has broken and I have to use my old Hoover to reach under places.
I got the Hoover steam mop and really like it. Especially that I CAN use a cleaning solution in it. I am a senior and needed a lightweight floor cleaner for bigger jobs. I have a sunroom that really needed cleaning after x-mas and this one worked well.
The main problem with the Hoover vacuum is the suction hose clogs easily and you have to clean it out. Very labor intensive. I have multiple pets, this is not the vacuum for pet owners.
Cost of Hoover over Dyson and the others is so much more affordable. Does the job too for me. Keeping an eye on the filter for emptying helps any vacuum do a better job. Most people don't and then complain about the vacuum not doing a good job or that it stopped working for them.
I have used other high end expensive brands and found my Hoover brand work just as well and held up better in most cases. Some of the features like the automatic cord retract was an excellent feature.
Worst product and customer service. I bought my vacuum a little over three months ago. At the 3 month mark it stopped working. Called the company for a replacement and I was told that I had to go to a service center for repairs. The service center is located 20 minutes away from me, that's if there is no traffic and only open from 10-530pm and Saturdays. I informed the agent that I work every day until 5 and wouldn't be able to make it to the service center. In addition I am observant so I do not drive on Saturdays. They would not be accommodating at all. They told me that they can find me a service center further away. How does that help? I then asked if it could be shipped to the service center and they said that I would have to pay for shipping. They were not helpful at all. Vacuums should not be breaking at the 90 day mark. Product was made like garbage and customer service was even worse. I will never buy a Hoover Vacuum again!!!
I have an upright Hoover with a bag-- it has become too cumbersome for me to push around and store. Having difficulty finding right sized bag for machine and spits out dirt when not even full-- I'm looking for a newer bagless vacuum that is lightweight.
Hoover expert review by ConsumerAffairs
Hoover is a large manufacturing company that has been making vacuum cleaners since 1908. The American segment of the company was owned by the Whirlpool Corporation until 2006.
Free shipping: All vacuums sold through Hoover's website include free shipping.
Diverse designs: Hoover has a range of designs, including upright, canister and stick vacuum options.
Affordable prices: Most Hoover vacuum cleaners cost less than 500 dollars.
Numerous attachments: Consumers who purchase Hoover vacuums can expect numerous attachments that help them clean upholstery, vehicles and stairs.
Best for: Hoover makes durable vacuums that homeowners, renters, landlords and drivers should find useful.
Hoover Vacuum Cleaners Company Information
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- Year Founded:
- 7005 Cochran Road
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