Hoover Vacuum Cleaners

I bought a Hoover Windtunnel in 2021 at Kohl's. I used it only a few times since it is too bulky. In Sept 2022 there was suction only from the hose, not the floor plate. Cust Serv said I did not have the cord extended far enough, or maybe too far. "That model was temperamental." In Oct. I called again with the same problem. When I said the brushes were not spinning, they said I must need a new belt and they would send me one. It never arrived, although they did send an email showing it was sent. In Nov. I called again. This time I received the belt that they sent out. I replaced the belt and the vacuum seemed to work for a short test run.

Bought steam cleaner for 5x7 rug. Cleaned it once as I was away for 7 months. When I used it again it was dead. It was only 8 months old. Called customer service and a rude woman told me to take it to a repair shop and pay for it.

I bought Hoover Vacuum cleaner Model 9001PH about a year ago! It continuously blocks and it’s almost impossible to unblock it due to the design! I have taken the vacuum to the shop in Ellenbrook a few times to help me unblock it! It has been sent out to the factory to recheck but no solution! I cannot rely on it at all, the suction is much less than when we first bought it! We spent almost $1000 on a piece of rubbish!

I've had my Hoover carpet cleaner for 10 months and have a 2 year warranty on it. The belt broke and bristles are all messed up. I contacted Walmart and All State about getting a replacement and they said to contact Hoover. So I left a message to Hoover, called 3 different times and waited for a contact back. Hoover did call back but when I answered the line would just drop. They emailed me back and I answered with what was wrong with the machine asking for help getting a replacement. It's been about a week and they still have yet to answer anything I've sent them or call back and actually speak to me. I personally do not recommend and I will not be purchasing any other Hoover products from here on out. Worst customer support ever...

I wrote two times in interval days customer service explaining that my vac. cleaner bought just 9 months ago, used just for home not working. Last Friday I contacted them over the phone (working hours 9am-3 pm). Customer rep got my reference ID number, told me to wait couple seconds to look for that and after 35 min on hold dropped the line with no explanation.

I purchase this Hoover Maxlife Total Home Pet. I purchased August 2021. One thing DO NOT LIKE IS THE POWER CORD. Seems Cheap. Doesn't coil smoothly, and I have had to repair the cord 2x's with electrical tape. I wish the hose was longer. Otherwise, this machine performs well.

Ordered products from them and changed my mind. Next day I called to cancel and they said it was too late, even though a shipping label had not been created yet. I refused the shipment and it was sent back to Hoover. A week later I had to call and check on my refund. Their response 4-6 weeks to be refunded back to my card. What!?!! Why?!?!

We purchased a brand new Hoover Multi Floor Carpet and Tile Cleaner machine from Amazon. The squeegee tool would not stay on the scrubber so we contacted Hoover to see if they could send us a fix/new squeegee. They emailed us back that they don't honor warranties unless purchased by authorized dealer. They offered NO other help, nor a fix solution for the machine other than sending it back to the vendor. Terrible, terrible customer service on their own equipment.

Purchased a SmartWash Hoover product six months ago. Used less than 5 times. It already isn't working properly and Hoover said it was not covered under warranty because it was used in an apartment, which is a "commercial/business" setting. This was never mentioned prior to purchase, but the customer service agent said it's in the manual, and that using another brand of soap would disqualify a warranty as well. I don't think many people read through the manual when they purchase a product assuming that manufacturers will stand behind their products for normal usage (less than 5 times seems less than normal to me). I am surprisingly disappointed because my opinion prior was that Hoover was a good brand to purchase for vacuums and vacuum products.

So, I bought my OnePwr Cordless Vacuum cleaner somewhat late of July 2020 when we moved province. It has a 2 year warranty. Middle of July 2022 vacuum cleaner broke (battery is okay because you can switch it on but when you start using it just died) so I called customer service and explain everything and asked if I can claim a warranty repair. Well they asked for a receipt which I could no longer provide. Even the store where I bought the vacuum could not provide me a copy. I can't provide a CC or Debit purchased in the statement either because they want to see the name of the vacuum in the receipt. So it was a dead end. I just wish they have something else to offer other than a discount on my next purchase of their product which is NOT GONNA HAPPEN ANYMORE.