Hoover Vacuum Cleaners

Hoover Vacuum Cleaners

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating1.1 out of 5
See all 471 reviews & ratings

About Hoover Vacuum Cleaners

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Hoover Vacuum Cleaners Reviews

ConsumerAffairs has collected 471 reviews and 564 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Hoover?
  • 4,309,121 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Verified purchase

Reviewed Sept. 24, 2023

This product is a waste of money. This is my second attempt at this product after the first one did the same thing. Company has been unresponsive and website they claim is available to assist. Is crap and also not user friendly.

Thanks for your vote! Report

Reviewed Sept. 22, 2023

How can people say that steaming works and is faster. It is been taking me 1 hour to steam clean when I can wipe things down faster. It takes me 5 minutes to steam one spot like the corner instead of a few seconds.

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Vacuum Cleaners delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Reviewed Sept. 21, 2023

    After less than a month from purchase and normal use for only 3 times, the belt broke and melted the plastic rod in the roller brush (replacement cost $50.00). Am concerned that a brand name appliance was made so poorly (and without any way of getting my money back).

    Thanks for your vote! Report

    Reviewed Sept. 21, 2023

    I purchased a carpet cleaner. We have used it a 1/2 dozen times. It's okay you get what you pay for. However I needed a replacement filter and it is not listed on their website.. So I tried to do a virtual agent that turned out to be a robot. It said it would contact me back. It never has. I called the company be a telephone. I was put on hold and then put on a list to call back. No one has called back. I will never buy another Hoover product especially after Reading these reviews.

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Aug. 31, 2023

    Purchased at Kohl's. Used about 6 to 10 times. Lack of sucking pr vacuum power. Hoover calls it "dirt cup". It holds dirt as there are no bags. The connection of the "dirt cup" to the body of the machine is weak (unsecure). There is an opening or space between the hose and the rest of the machine. Obviously that opening reduces the power of the vac. The owner's manual has drawings vs actual pictures. There is no parts list. Customer reviews are mentioned & shown. There is NO place for any customer to provide a review of any HOOVER product. Are "reviews" from employees? Actual customers can not enter a review.

    Thanks for your vote! Report

    Reviewed Aug. 29, 2023

    The WORST ever!!! The WORST customer service I have ever experienced. Never buying from Hoover ever again & will always discourage people from buying. Still waiting on my refund, going on 10 weeks now. I have only gotten the run around & passed on to other people. I mean is this company BROKE?? What is $242.44 to a million dollars company. Not to mention I had to pay $50 just to ship it back & deal with a headache. I should have just kept the vacuum & never dealt with HOOVER ever again in my life. I’m telling EVERYONE about my experience. This is definitely NOT like NORDSTROM’S EXCELLENT CUSTOMER SERVICE. Very disappointing!!! And they still want me to wait another 4-6 weeks bring the total of weeks to 15 weeks just for a return. I have ALL my receipts to back up my claims.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Aug. 23, 2023

    Item purchase in January 2023,, used 4 times and in August 2023 it would not even power on,, I contacted Hoover and discussed what was going or rather not going on and explained I bought it new on eBay,, customer service looked up the numbers and told me it was under a two year warranty and instructed me to take it to a service center and produce my receipt showing date of purchase and have it repaired,, I promptly did so only to get a call from the service center telling me Hoover was refusing to honor the warranty! I contacted Hoover again and a very condescending company again refused to stand by their product!!

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Aug. 16, 2023

    I purchased from Amazon a Hoover steam vac. When it broke, I contacted the extended warranty people. They said it was under manufacturer's warranty. I contacted Hoover, and after many copies of the transaction and three weeks of waiting, they said it was sold by an "unauthorized reseller" (Amazon! Really?) and would not honor the warranty. Avoid these products like the plague.

    Thanks for your vote! Report

    Reviewed Aug. 9, 2023

    This is the very worst company I have ever dealt with. I bought a product that did not do what they said it would do, so the next day decided to return it, followed their instructions for the return, cost me $43.90 to return it, have all my return receipts and they would not refund our money, we called the credit card company and they are fighting the credit card company, I now have to send all receipts and copies to my credit card company to fight them, they want it sent priority mail another $10.00 to do that. Amazon never, ever gives you a hard time, do yourself a favor and DO NOT DEAL WITH HOOVER VACUUM CLEANERS ONLINE... STAY WITH AMAZON AND YOU WILL NEVER HAVE A PROBLEM....

    Thanks for your vote! Report
    Verified purchase

    Reviewed July 2, 2023

    The worst customer service ever. I purchase the vacuum from this company. It came with broken charger. I called customer service with hope that they send me good one. No way! You made claim in one department. Then you wait for the few days for email that states that company is ready to accept the broken part. Promised to send prepaid label in 24 hours. Few 24 hours passed after their email. I still have not received it. I guess it has to be some kind of responsibility from seller’s side. For the couple weeks I can not use my vacuum. And now I am waiting for prepaid label to send it back. Even do not want to think how much time they need to send a new one. Absolutely disrespectful and irresponsible company. Very dissatisfied with their service.

    Thanks for your vote! Report
    Loading more reviews...

    Hoover author review by Sandy Baker

    Hoover is a large manufacturing company that has been making vacuum cleaners since 1908. The American segment of the company was owned by the Whirlpool Corporation until 2006.

    • Free shipping: All vacuums sold through Hoover's website include free shipping.

    • Diverse designs: Hoover has a range of designs, including upright, canister and stick vacuum options.

    • Affordable prices: Most Hoover vacuum cleaners cost less than 500 dollars.

    • Numerous attachments: Consumers who purchase Hoover vacuums can expect numerous attachments that help them clean upholstery, vehicles and stairs.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Hoover Vacuum Cleaners Company Information

    Company Name:
    Year Founded:
    7005 Cochran Road
    Postal Code: