Consumer Complaints and Reviews
I have called 14 times. Been on hold from 114 minutes to 40 min. They have never picked up their phone. Their call back request option does not work. I have emailed them several times from their website with my vacuum info and order receipt. The wheel fell off my vacuum after three months because a plastic piece broke off. I have had no response. I don't know what to do.
Dont waste your money. Within ONE HOUR of first use, the thing died. First let me state that the floor cleaning width is a joke (as is same with ALL newer vacs now. I am noticing they are MAYBE 10 inch and the amps were lowered to 9 or 10, NOT THE 12 all vacs used to have), so you have to make many more passes on a carpet/floor area. Next, the suction is horrible. I was doing the same AREA on carpet at least 3 times in order to get it clean. NO height adjustment for low pile/no pile carpet is part of the problem. The dust cup is very small, so you have to empty it more often. Very annoying/time consuming. NO EDGE CLEAN or handle height adjustment and the whole thing felt awkward to use/push.
Hoover has gone the way of all other brands though. Cheaply made product with less quality. The only GOOD feature: nice long cord. I wouldn't spend a dime for another 'NEW' hoover product. I have replaced it with a Bissell (I was fortunate to find an OLDER MODEL, wider cleaning path of 13 inches, super suction, easier to find and clean filters, LARGER capacity cup that also empties very simply, also with nice long cord and comparable price). Hoover... you have done a great disservice to former loyal consumers. Too bad you chose to go cheap instead of QUALITY and FUNCTION.
Two Hoover floormates have had the same problem in less than six months. First I bought a refurbished floormate in June this year from Walmart and after less than two months and very little usage one day I pushed the start button and the motor tried to start then died, then nothing. I thought that is what I get for buying refurbished and threw it away.
Apparently I don't learn from my mistakes. So off I went to another large retailer, Home Depot, and bought a new one. That was in August this year... it is now the middle of December and I went, once again to clean a very tiny area (doggie piddles), this thing has maybe cleaned 10 square feet ten times and that's a generous guess, and once again the starter tried to start the motor and like an old car it just died. Now I have the pleasure of taking it to be repaired at no cost to me, just the inconvenience. What a piece of garbage they are making. I bought two this year from two different retailers and both with the exact same malfunction! Obviously this is not rare. This is the last time I buy Hoover! I will provide an update if it ever gets fixed!
We had been very happy with the Flair Vacuum but when it broke I tried unsuccessfully to call Hoover's 1800 number. Never had a person answer but I agree with another caller that the classical music was enjoyable. Online I began a "chat" about the broken vacuum and wanted to know if parts were available to repair it ourselves. The operator typed that he could not understand my question and could only tell me to contact a repair store and abruptly ended our "chat." Needless to say that he didn't even say "goodbye." My assumption is that the operator was not capable in English and for that reason could not understand the question. I suggest that Hoover hire operators who have passed a customer training AND English course. We'll be replacing it with a non-Hoover product. I grew up with the Hoover name so it is sad and frustrating.
Hoover Cruise - Very disappointed!!! I dropped it and broke the dirt cup. I called and they said no parts were available!!! So that means I paid almost $200 and it can't be used. Now it's sitting in my closet.
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Have had this vacuum for one year. Got it as a Christmas present from my son. This thing overheats constantly at a very short period of use. The suction is terrible and the hose is useless. I'm trashing this thing, will not buy another Hoover!!! Ever! There are no bristles on the "brush" attachment. It doesn't pick up anything. I have a small dog that sheds, but not a lot. I try to vacuum about every 2-3 days. I borrowed my neighbor's vacuum because I was expecting company, and the bloomin' vacuum overheats after one room. I was so mad! Hate to tell my son it's a piece of trash!
I purchased a carpet cleaner from Hoover on 8-9-16, returned the machine on 8-9-16 because I didn't like it... The suction was not as good as my old Hoover (I paid the postage to return the cleaner myself.) (Hoover received it 8-12-16.) Despite multiple calls to customer service (I called 9-12-16, 9-13-16 (because I didn't receive promised return call), 10-17-16 (didn't receive promised call from Cassandra who said she would call me when the refund was issued) I never received my refund... 11-12-16 STILL NO REFUND. I sent Hoover Customer Service an e-mail today, posted a negative review on their website and am also mailing a letter. They could collect my money the day I ordered but cannot issue a refund in 3 months? Risking their reputation and losing a loyal Hoover customer all to keep less than $150?
Long Story Short, my house is ALL SOLAR. With that said I still have to clean/vacuum. After looking for a while, I finally decided on this HOOVER LINX CORDLESS VACUUM. WOW just love it. Charges fast and ready to go again. It's bagless, operates with an lithium-ion battery, wind tunnel, so easy to empty and clean. I also have 2 small dogs that do shed time to time. Who knew vacuuming could be fast and fun? Will be ordering a 2nd one later. THANK YOU HOOVER VACUUMS.
The products work when they are new. However since they are made in China, it take longer to get repair parts, if they are even kept in stock. They do not warehouse any of repair parts and rely on 3rd party dealers or distributors. This puts their dealer and distributors in the middle.
After nearly 40 years of using a Hoover Vacuum Cleaner, I am very dissatisfied with the design changes made in the hose and handle of canister models produced after Hoover was sold to Hong Kong-based Techtronic Industries. Two problems: 1) VERY POOR AND CHEAP CHOICE OF MATERIALS for the hose. I received my S3670 Wind Tunnel as a Christmas gift in 2013; it's hose is made of stiff plastic. It's like trying to clean with piece of jagged PVC attached to the wand. The outer tubing grinds away at corners on my furniture or walls as it passes; it doesn't twist and turn with my movements and it doesn't protect the wiring between the engine and the wand. I had to replace the hose after only 2 years of normal to light use at a cost of $80 because the internal wiring broke.
The pre-2006 USA-made models incorporated a durable and flexible-like-fabric material which never had these failures! I kept my old vacuum from the 1980's and even though it is consigned to the sporadic car and garage jobs, it is still a pleasure to use. 2) BAD DESIGN ON THE HAND GRIP. Who did you think was going to use your vacuum cleaners? André the Giant? The Hand Grip is far too large for a lady's grasp and ergonomically speaking (and I am a classical pianist; ergonomics matter!!) it is very awkward... forcing your hand into an uncomfortable angle. I have to walk away from cleaning after no more than 15 minutes so that I can massage my muscles out of a cramp.
The muscles to which I am specifically referring are the Lumbrical of the index finger, the Adductor pollicis, the Flexor pollicis brevis, Abductor pollicis brevis and the Opponens pollicis. I usually end up using both hands on the handle or trying to use the machine while avoiding the hand grip. It's really too bad that you were so foolish to shave off a few dollars in the cost of construction of this machine because I will, in the future, go out of my way to avoid purchasing any other appliance from Techtronic. (By the way, you ought to remove the "Hoover" name from your products. Own up to your own work and don't run down the reputation of folks who made excellent vacuum cleaners for 98 years.)
I am 55 years old. I remember when this great company used to make a great product. In the past twenty or more years they create and produce **. Nothing works longer than a few times, they should be ashamed of their horrible products. I have three dead soldier rug cleaners and two vacuums. I refuse my adult kids even look at anything they produce. We should all get a major consumer law suit against these thieves, maybe if they have a couple of million people go to court and sue these bastards for selling products that only work a couple of times and fail. They should be accountable!! DON'T BUY HOOVER!!!
Windtunnel3 Pro Pet - In less than two uses after purchased the belt failed to turn the brush agitator shaft. Ordered new belts, still fails to work. This is the worst vacuum I have ever bought. Never again will I buy a Hoover.
Purchased a Hoover Power Scrub Carpet cleaner on 12/07/2015. Model FH50150, Machine has been used 1.4 times (carpet cleaning) worked okay. Months later started cleaning a chair and the machine stopped ten minutes after turning on. Would not turn back on. Called Hoover's customer service line and was told to take my machine to a service center in Woodbridge, VA. Took the machine there and was contacted within three days on the status of the machine. The motor and the water turbine (sp) both stopped working.
Called the service center was on hold for 20 minutes, no one answered. I decided to try the web chat. I reached them and was told this was a warranty issue and they could not replace the machine until the warranty review phase was completed. I asked how long this would take and was told, 3 to 6 weeks and they would be repairing the machine, not replacing it. I also noticed when in the service center there were at least three more of the same machines in for repair. A motor and a water turbine (sp) both failing with 6 months of purchase sounds like a "lemon".
I bought a Hoover® SteamScrub™ 2-in-1 from hoover.com almost a month ago. They sent me a damaged product and it was in really bad condition too. I called them and they asked me to send the photos of damaged product. I didn't get any reply for 2-3 days after sending those photos. I contacted again and they asked me to cut the wire of the product and remove the label and they told me that they will ship the replacement. I did the same and send the photos again. Again no reply and sent so many follow-up emails. It's almost a month and still I didn't get any replacement, no reply, no refund and can't use the product the one I received. It was a totally rip-off. I never had this kind of bad customer experience in my life.
Bought my mom a Hoover nano cyclonic vacuum and on second day use the belt burned. It overheats and I do not, DO NOT RECOMMEND THIS PRODUCT!
My vacuum stopped working and I needed to talk to customer service. They Literally never answer the phone. I called and recalled and left the phone on speaker for hours at a time for 2 days. Never did they answer. The number was correct they do not stand behind product or service. I also emailed them and still no reply.
This vacuum is awful. It is very heavy and hard to lift. It does not work well on hard floors. Vacuuming a staircase is almost impossible. The attachments do not stay on while in use. To empty it is not easy and to put back together is time-consuming. I have to empty it before I finish using it in my upstairs only. If something small gets ducked up, I have to get a wire hanger and dug it out because you can't take it apart. Not to mention it's not cheap. It's the worse I have ever used.
This is the worst product I have ever bought in my life. It doesn't work, doesn't suck and I have wasted my money for buying a piece of rubbish. The salesperson said this is the best product in the market and I don't think I will trust this company anymore. BAD DESIGN!!!
My son punched me an Hoover vacuum cleaner. I just took it out of the box to use it and plugged it up. I decided to use it on the rug to vacuum the carpet but noticed some smoke coming from the left hand or bottom where a gray piece is located from inside of the hole.
Hoover WindTunnel - The pulley that runs the belt burns up and smokes. Also it left burnt rubber on my carpet. Hoover replaced it once and it did it again. This is not safe. Don't buy this vacuum, it could start a fire.
This is the worst product of any kind that I have ever bought from anyone. The belt broke within the first two weeks, and I have replaced it three times total in less than a year. But that really doesn't matter because it does not get suction when using it in normal mode. Detaching the hose and using the hand cleaner does get suction, but that is no way to vacuum an entire room.
Bought a Hoover WindTunnel air bagless upright mid Dec 2015 and have to dump in the trash after 3 months. I would never recommend anybody to buy Hoover products again. When starting the vacuum, the fire would start from the lower end of the suction hose. I would not use it again as it is just a crap. The tech guy and the repair store guy was telling that they had lots of complaints about Hoover. Stay away from Hoover. Save your money.
Was advised to buy a new vacuum by store that we purchased flooring for a new home. Our carpeting is Mohawk and was advised to check their website to choose a machine that was user friendly to carpet. Unfortunately we picked Hoover due to their longevity and reputation. As the other reviews state it shuts off after 1 and 1/2 rooms. The setting was on its highest. This Hoover wind tunnel 3 machine was not even 5 months old. I'm putting in trash and going back to our 25 year old Royal Classic.
I purchased a Hoover WindTunnel Pet vacuum early November. It hasn't worked well from the very first time I used it. I've tried calling multiple times but seems I work the same hours customer service is open. They are not available on weekends. I had the day off yesterday so I called. Being on hold for 25 minutes before being able to speak to someone was ridiculous! My vacuum only runs 10 minutes at a time then shuts off automatically. 10 minutes!!! I'm not able to vacuum my entire living area.
They stated the vacuum has a automatic shutdown so it's not allowed to overheat. Okay, I get that but 10 minutes of use only. Obviously there's a problem making it too easy to overheat. Offered me nothing! No replacement vacuum. No new filters. NOTHING! Said to check the hoses & filters. DUH! This has been a problem since day 1. Said I could take it to a repairman (an hour away) but he would tell me the same thing!! NEVER will I buy a HOOVER vacuum again.
First machine - I used it 3 times. Initially, it was leaking water already and the lever to keep it upright was broke so the machine wouldn't stand up. I fixed that part but not the slow leak from the water tank. So back to my 3rd time cleaning, it made a bizarre sound like when the belt breaks in a vacuum cleaner so when I took the bottom off belt was fine but the metal post that it rolls around on, it's surrounding plastic and it had spun into itself and was completely melted and in the wrong spot. I only live in a small apartment, and I vacuumed before I cleaned. So it was gone for at least 5 weeks and when I go pick it up he tells me he told them to give me a new for a fresh start. Got one cleaning done. Cleaned it out with water like I normally do, you just pour a cup or 2 of water on the kitchen floor and let it suck it and it is suppose to keep it in good shape.
So got to use it about 3 weeks later, turn it on and the engine tries to start and just shut off, dead. Lovely, I just got it back. Now it's going to be about 6 months into my warranty and I've been able to use it 4 times and it's going to be gone again another 6 weeks. Take it in. Guy calls me the next day and said they "kicked it back" denied it. "Why?" I asked. He says "I don't know" so I got no callback yesterday. When you call them the recording asks you if you'd rather have a callback then wait on hold. I had already waited 30 minutes. So no callback yesterday. So called again. Took too long again so requested another callback and I'm waiting.
DO NOT BUY THIS CARPET CLEANER. TOO SMALL AND FRAGILE. Can't handle being rolled to the next room. It might break, so you better carry it! ACTUALLY DON'T BUY FROM HOOVER. Can't believe I spent over $100 on a machine that states has a year warranty, and I'm being denied my warranty with no reason.
Motor went out after 5 months. Called the company, they said to take it to a Hoover repair shop, we did. It's over a month now and it still is not fixed. The company that we took it to said Hoover still has not sent a new motor to them. And Hoover has nothing but excuses when they call them. Will never buy another Hoover product!!!
Was very excited when I bought his vacuum. For around $300 this vacuum is a complete joke as is their customer service. I have a small 950sq ft condo and this vacuum broke twice now. I bought it right before moving in here which is exactly a year now. The brush head has broken off twice now and again I don't have a lot to vacuum. Before that I've had issues with the batteries staying connected to the vacuum. Any little bump like you hit into a table, it will shut the vacuum. As for their customer service, they replaced the brush head for me once but they were very rude and acted like they were doing me a favor since that piece was not under warranty. Less than a year and they gave me a problem about replacing a horribly made major piece of this machine. Even before any issues, this vacuum is very weak!
I'm 40 and have had a bunch of vacuums. This was by far the most expensive and the absolute worst I've ever had. I don't even have a dog. I was going to call and try to get another part replacement but I think the same will happen. So after one year and $300, I'm just going to chuck it out or try to return it. Anyone in the market please read this. Horrible warranty, no suction, bad customer service and made out of plastic and glue. If I could share a picture I would. DO NOT BUY THIS VACUUM!
So a year after buying this vacuum I now have to buy another one tomorrow... Thank you Hoover! Never again! This is a defective vacuum. They can send me a third replacement brush head which they haven't offered yet but same thing will keep happened. Had to go out and buy another vacuum to replace a very expensive vacuum that lasted less than a year in a tiny condo! They should recall this vacuum. A lot of the complaints I've read are the same or worse!
Tried to order parts for my machine. After delivery of two different order for the same part, neither one will fit the machine. I provided the make and model and still got the wrong part. Received a phone call today and was informed that because the machine is RM they cannot provide parts for this type of machine. So stuck with a Hoover that is junk that I purchase at a Hoover dealer. Never again will I purchase from this manufacturer.
I purchased an ~$200 carpet shampooer & after 4 months the motor stopped working. I contacted Hoover & they told me where to take it for repairs, as it was still under warranty. It has been 30 days now & I still haven't gotten it repaired (parts not shipped). The store told me that they also have 6 other Hoover machines waiting on parts. I was told by repair shop that since they sold to Hong Kong China do not expect repairs to be done quickly, as they are very slow to ship parts. I will never buy another Hoover product!!!
I purchased a Hoover Air Cordless 1 year ago that had a 5-year warranty. The vacuum stopped working and I contacted Hoover. After following all the necessary steps to obtain a replacement vac, I am still waiting on my vacuum to arrive. It's been nearly a month since my complaint was filed. The last time I spoke with a "supervisor", I was told the replacement would be shipped via FedEx 2nd day delivery. They lied. They shipped it regular FedEx Ground which meant ANOTHER week. They want you to buy their vacs, but when it's time to honor a warranty, they really drag their feet! Never again! Not this girl!
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Hoover is a large manufacturing company that has been making vacuum cleaners since 1908. The American segment of the company was owned by the Whirlpool Corporation until 2006.
- Free shipping: All vacuums sold through Hoover's website include free shipping.
- Diverse designs: Hoover has a range of designs, including upright, canister and stick vacuum options.
- Affordable prices: Most Hoover vacuum cleaners cost less than 500 dollars.
- Numerous attachments: Consumers who purchase Hoover vacuums can expect numerous attachments that help them clean upholstery, vehicles and stairs.
- Best for Hoover makes durable vacuums that homeowners, renters, landlords and drivers should find useful.
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Hoover Vacuum Cleaners Company Profile
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