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Hoover Vacuum Cleaners
Hoover Vacuum Cleaners
Overall Satisfaction Rating
3.10/5
  • 5 stars
    15
  • 4 stars
    11
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    26
Based on 65 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Hoover Vacuum Cleaners

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Last updated: April 12, 2018

288 Hoover Vacuum Cleaners Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: April 12, 2018

I purchased the Hoover React in late 2017 and used it about every other week until Jan 2018 when the beater quit working. I called Hoover customer service and got an immediate runaround. After a couple of calls I got them the serial number off the label, they could see it was manufactured in 2017. Their warranty states 5 years. I have manuals, everything for the vacuum except I can't locate the sales receipt.

First they said they would ship me parts, then they said they wanted to troubleshoot, then on call #4 they said they won't do anything without receipt. Really? Warranty is 5 years, they say it can't be fixed but I felt once they found out that I can't remember where I placed the receipt (it was a working machine and I didn't think I needed to worry about receipt) they decided they would do nothing for me. This has made me realize that I will never do business with Hoover or purchase anything. I can't believe for a $150.00 (roughly) purchase they won't stand behind their product after about 3 months of use. They are aware of the problem with the beater but it seems like their customer service was constantly trying to get out of repairing or replacing my new vacuum. I wouldn't purchase this product or after dealing with Hoover, any other product of theirs in the future.

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Verified Reviewer
Original review: April 3, 2018

Pet Pro WindTunnel3 - My automatic cord rewind went out within 2 months of use, and the suction seems to not be that great, so I emailed customer service and they said. “Your cleaner, model number has a 24 month warranty for manufacturing defects.” Gave me a list of authorized dealers in my area which are repair places that sell used electronics btw. What I don't get is why can't they send me a new one and I send this one back? It's frustrating and the lack of responses the customer support will give as well. I'm about done with this brand and their customer support people.

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Verified Reviewer
Original review: March 29, 2018

Best vacuum I have ever owned. Have had this vacuum for 16 years and have absolutely no problem. Purchased it on reviews and ratings in Consumer Reports and this Hoover has never let me down. Does an excellent job of cleaning, the bags have HEPA liners and the vacuum has HEPA dust filters on the exhaust. Never fails to pick up pet hair, powder residue from carpet flea treatments or things as big as rice, broken glass and other larger objects. In 16 years replaced the brush belt once. Fantastic vacuum. Unfortunately because of its longevity I don't have experience with the new Hoovers to make a good comparison to the new brands on the market claiming best cleaning like Dyson, Shark and others. However I would not be afraid of buying another Hoover.

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Verified Reviewer
Original review: March 29, 2018

My older vacuum quit working around Christmas 2017 so my asked me what kind of new vacuum would I like for a gift. I told him that Hoover is & always has been my favorite!!! He bought me a Hoover upright & it's the best vacuum that I ever had!!! It was on sale as well!!!

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Verified Reviewer
Original review: March 28, 2018

Hoover is still the best and easiest to use!!! Mine is an old Concept 1 and I have two of them in case I need a part. My cleaner man was able to repair it for years.

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Verified Reviewer
Original review: March 27, 2018

There is a lip around the inside center of the canister that stops it from emptying without putting your hand up inside. UGH! And there is only a small amount of suction so it doesn't clean as well as it should. Last it just slowly stopped working in THREE months. I wasn't too sorry though because I could replace it. The WORST vacuum that I have EVER had in 50 years!

2 people found this review helpful
Verified Reviewer
Original review: March 26, 2018

Does not do well on hard floors. It picks up 50% of the dirt and throws the other 50% behind it. But it looks good and does well on most carpets. Has lasted 5 years.

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Verified Reviewer
Original review: March 25, 2018

Doesn't hold up as well as I thought. Required a lot of maintaining. Plastic parts fell apart especially around the motor assembly. The cyclone cylinder holes stop up and not sealed very well. I taped it up solid at bottom.

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Verified Reviewer
Original review: March 25, 2018

I have been nothing but bad experiences with it. Quits working. It's only 2 years old and has been replaced 3 times by the company and still having problems again with it.

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Verified Reviewer
Original review: March 24, 2018

WindTunnel pet model does the job well and doesn't clog. It has a self winding cord. I have no complaints as to the quality or performance. 5 years old and works fine.

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Verified Reviewer
Original review: March 23, 2018

A low end model but overall performance is very good. But it is way too small. It takes forever to vacuum a large room, maybe 8 inch strips. Size does matter.

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Verified Reviewer
Original review: March 23, 2018

I've had this vacuum a few years and it's lost suction. The cord is too short as well and that's probably my biggest complaint, but overall it's been a pretty good vacuum for what I used it for.

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Verified Reviewer
Original review: March 22, 2018

Hoover Vacuum Cleaner has a nice size for a petite person but heavier than expected. Comes with attachments. However, does not fit under all furniture. But they're good on both carpet & bare floors. Easy to empty with large dirt canister. Very affordable too. Would buy something lighter and more maneuverable if I were to buy another cleaner.

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Verified Reviewer
Original review: March 22, 2018

The vacuum cuts off if I vacuum for over 10 minutes. I then have to wait an hour to start vacuuming again. This vacuum clogs too easy for the amount of money paid.

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Verified Reviewer
Original review: March 21, 2018

This Hoover sucks up dirt like nobody's business! However it's slightly bulky for an upright. It has a "speed" button to make it go with only a little pushing. On a flat surface it runs away with me. What bothers me is when it's running, it whistles. Ouch! I purchased it from Amazon and did not want to return it. I've only tried one other brand in my life, Bissell, I gave it away and got a Hoover. The price Hoover has charged through the years has always reasonable. And my mom gave me a new Hoover as a wedding gift in 1960 and I've had them since.

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Verified Reviewer
Original review: March 20, 2018

Hoover Vacuum cleans okay and price is cheap. Easy to take apart for cleaning and put back together. However, I always have hard time with figuring out how to take it apart to clean certain parts.

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Verified Reviewer
Original review: March 20, 2018

Hoover vacuum picked up the small amount of dirt but left the medium size dirt on the floor. I am not too happy with Hoover’s performance.

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Verified Reviewer
Original review: March 19, 2018

Love Hoover. But not so much this one. Too heavy. Cord is retractable but too short. Dust cup is great but filter's too hard to put back on. On board attachment great though.

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Verified Reviewer
Original review: March 18, 2018

Ours is a battery-powered 'stick-type' vacuum, and it works great. The ONLY drawback we have found is that the batteries don't last very long and they are overly expensive.

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Verified Reviewer
Original review: March 17, 2018

The Hoover Windtunnel vacuum cleaner is bulky and cumbersome. Very difficult to clean under any type of furniture. Hose isn't long enough even with the attachments and is very loud.

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Verified Reviewer
Original review: March 16, 2018

When my old Hoover finally died, I considered getting a Shark. They were all the rage. When I started looking I soon discovered it would be much more expensive than they advertised. Then I thought. Why would I switch when the last Hoover had FANTASTIC SUCTION, LASTED FOR AT Least 6 years and came in under 100.00 dollars. I happily purchased a Hoover Windtunnel. I like it VERY MUCH.

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Verified Reviewer
Original review: March 15, 2018

I always liked the Hoover Vacuum. It picks up pretty well and easy to keep clean. I just wish that the brand I had went from different thickness of carpet to bare linoleum floors in a more fluid manner.

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Verified Reviewer
Original review: March 14, 2018

It's easy to use and clean. It comes apart easily as well. It goes from upright to canister vacuum which is handy and it has a lot of neat attachments.

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Verified Reviewer
Original review: March 12, 2018

I bought a Hoover carpet cleaner (Turbo 50) less than a year ago for the purpose of cleaning 2 small area rugs and after about 6 times of usage I noticed the brushes not spinning. I did some research and this is a common defect with this item. I called Hoover who stated no receipt no luck. Typical company who won't back their product after getting your money. Item is junk. Do yourself a favor. Learn from me and put your money to another company.

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Verified Reviewer
Original review: March 1, 2018

The Hoover works extremely well. Given its performance, the size is tolerable but not ideal. Also, the noise level on the Hoover is extreme, almost shrill. I have been known to wear headphones to protect my hearing.

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Verified Reviewer
Original review: March 1, 2018

The vacuum itself works great just a little heavy if you have to carry it upstairs. I like having the bag to lock the dirt away instead of emptying the canister.

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Verified Reviewer
Original review: Feb. 28, 2018

Have always owned a Hoover. All the women in our family only use Hoover. They are both reliable and dependable. Love my Hoover!! Don't know what I'd do without it.

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Verified Reviewer
Original review: Feb. 27, 2018

I love it. It has great suction power. Lightweight and easy to use, no bags, empty with ease and has little or no mess. Lots of extensions, too. Useful for everywhere and everything. I've had it a year and runs as good as first day I got. Highly recommend Hoover Vacs.

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Verified Reviewer
Original review: Feb. 26, 2018

I have been through several Hoover vacuums over the years and to me they almost disposable. They work great at first but then they begin to fall apart. It's almost cheaper to just buy a new one.

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Verified Reviewer
Original review: Feb. 25, 2018

My Hoover Wind Tunnel is extremely heavy. Carrying it up and downstairs is unpleasant for me. But it has very good suction on carpets, floors, draperies and upholstery.

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Hoover expert review by ConsumerAffairs

Hoover is a large manufacturing company that has been making vacuum cleaners since 1908. The American segment of the company was owned by the Whirlpool Corporation until 2006.

  • Free shipping: All vacuums sold through Hoover's website include free shipping.

  • Diverse designs: Hoover has a range of designs, including upright, canister and stick vacuum options.

  • Affordable prices: Most Hoover vacuum cleaners cost less than 500 dollars.

  • Numerous attachments: Consumers who purchase Hoover vacuums can expect numerous attachments that help them clean upholstery, vehicles and stairs.

  • Best for: Hoover makes durable vacuums that homeowners, renters, landlords and drivers should find useful.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Hoover Vacuum Cleaners Company Information

Company Name:
Hoover
Year Founded:
1827
Address:
7005 Cochran Road
City:
Glenwillow
State/Province:
OH
Postal Code:
44139
Phone:
(800)944-9200
Website:
hoover.com

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