Hoover Vacuum Cleaners Reviews

The customer service rep, Joseph **, listened to my issue with attachment hose to my Hoover Carpet Cleaner machine and tried to get the hose to work but was able to correct the problem. He was able to get me a new hose at no charge. That being said it says a lot about Hoover standing behind their product.

Recently bought a Hoover cordless vacuum. After I recycled all the packaging and box, discovered that the hand held brush will not rotate. Tried contacting customer service. Had to send $5 and then to confirm said word charge $65 which I could later cancel. What ridiculous customer service is that? Now I'm stuck with it. Would not recommend.

Absolutely horrible! This is the second vaccum I’ve owned from Hoover and it’s the second time it’s happened. The chord constantly gets stuck and gets run over by the wheels and it’s now exposed causing it to spark. Uh hello. Talk about a fire hazard! I spoke with Martin in customer service, who a) doesn’t know how to pronounce people’s names correctly or b) what to say besides "The team is reviewing it and will get back to you." Absolutely not! Could have burnt my house down. Thankfully the retailer agreed to let me bring it back to exchange for a different brand and a full refund. Save your money, and sanity.. Go with a different brand that will last you more than a month and a half.

Poor quality product had one given as a Christmas gift and within a year, the brush stopped working started making a horrible noise. I did not have the original receipt because it was a Christmas gift. Hoover did send me a replacement for it however, less than a year later, that brush stopped working and because I don’t have the original original receipt, they’re not going to look at replacing the one they sent me, which also broke within a year. I will not be buying a Hoover again. They used to be a good name, but they are no longer a good name.

I received a Hoover upholstery cleaner as a christmas gift in 2024. I used it only a few times. I turned it on and it started to smoke. I called and spoke to MArtin on 7/24. While I was on the phone he told me to plug it in again to see if it will smoke again. I said, "Are you crazy. You want me to start a fire." After the call going nowhere he finally said I can bring it to a dealership 1 and 1/2 hours away for them to look at it. I said no it is too far with gas and my time. I said it is still under warranty. He then said, "I need a receipt," which I do not have since it was a gift and the person has passed a few months ago. He then said, "Sorry we will not help." I tried to call back for a supervisor and they said they do not have any that can help. They said Hoover does not have supervisors. I said send me the new one and I will give the delivery driver the old one to look at to why it was smoking. No resolution on my issue. Horrible customer service.

They are the worst. I purchased Hoover ONEPWR cordless in December 2024 then found out the suction not working properly, for the last 3 month am emailing them to replace the unit and I only get emails from them asking me about videos to explain the issue. Disappointed and I do not recommend them.

I am writing to express my frustration regarding the ongoing issue with my Hoover carpet cleaner, and the lack of resolution despite multiple calls to your customer service team. On January 13, 2025, I contacted Hoover customer service regarding my carpet cleaner, which is still under warranty. I was informed that I would need to provide the receipt, so I went to Canadian Tire and obtained it. I called back on the same day and explained that the machine was spreading water but not sucking it up or drying. I was asked if I used any cleaning solution other than Hoover’s, and I confirmed I did not. The machine suddenly stopped working properly, and I sent an SMS that day as well.

I purchased the Hoover All Terrain Wind Tunnel. The only positive remarks I can give is that it has excellent suction, it's very quiet, and the wands and cords extensions are long enough. however; these are my negative remarks: The vacuum is NOT self-propelled which makes it very hard to push, especially if you have pulmonary issues; the vacuum is very heavy and clumsy. There is no side-suction, you must remove the wand to vacuum along the walls, etc. The swivel feature is NOT helpful, especially if you do not have control over it - it bumps into furniture, walls and doors. It would be great if you could turn off that feature, there is no way to stop the swivel action. Overall, I would only recommend this vacuum if you can stand the swivel action, have the stamina to push the vacuum, and do not mind lifting out the want to vacuum along the wall.

I bought a Hoover shampooer and it was not the same as what was pictured on the box nor were the instructions correct. I returned it to the store (London Drugs) they were very understanding and asked me to contact Hoover. Let me just say in summary (the whole nightmare is just too long to reasonably write) the entire ordeal lasted a total of 3 hours on the phone between 3 different telephone conversations and 2 emails.

We purchased a Hoover because they have been around forever. We thought we would have a nice product. Sadly that is not truth. From having to return it and getting another to the handle coming off, to bottom panel coming off, to the power button not working. Only 2 years old. Customer service is never open even on times they say they are.