Assurant Service Protection Advantage Reviews

Great experience! Immediately handled and reimbursed wholly for lost freezer food. The repair was completed timely and check came within a week. Every time I have needed this company they have come through with shining colors. I purchased an extended warranty on all my new appliances when renovating home, best money I ever spent. Great company, they definitely take care of their clients.

Purchased dishwasher with installation about 2 years ago. The fellow delivered from the store just dropped it off just went away! Then it wasn't installed very well... but we lived with it. When I realized I'd purchased Assurant service, I called them for help. They came out instantly, ordered parts and returned to install properly. Love it! Will never go without this service on any new appliance.

Service person was very excellent. Identified the problem. The Monogram range was installed 2/13/2019. The bake igniter has been replaced 6 times. GE Monogram Preferred, Special Programs & Recalls has NOT solved the problem. Monogram Preferred, Special Programs & Recalls.

Making a claim, arranging an appointment and ease of filing a claim was easy. Thank you. My washer is making an unusual loud noise when draining and spinning. The noise seems to tells me something needs oil or tightening. The noise drowns out the sound of my radio or TV.

No service, no solution and really no knowledge agents. I am 3 hours on the phone with different agents and everyone is telling me I am out of warranty, I am still without a solution to my problem and it is so hard to understand anyone who answer the phone, all of them showing the lack of ability to find the information necessary different systems and none showing the right information.

I filed for service on my GE Electric cook top covered under a service plan by Assurant, Service technician after looking at the cooktop ordered a new glass top. However refused to replace the glass top saying that it is cosmetic and not functional.

I have had to use your repair service twice now. Even paying for the protection for several years was cheaper than having to pay an individual person to come out and repair it. I highly recommend using this service. Done!

Had trouble with ice maker. Repaired with no problem. Never use after market water filters. Bought GE filters. Have no problem. Will change every 6 months or after heavy use. Serviceman also checked all Stripping around doors & freezer compartment.

We bought a warranty for our small refrigerator. It broke, and they couldn't find a repair person in our area. They offered to send us cash so we could repair it. We were excited. That is well worth the cost and a great response. Unfortunately, they never sent the check and they still haven't. We have called the escalation department EIGHT times over FIVE months. On the second call, the agent admitted the check was never sent. Basically, they lied to us and admitted it. They have repeatedly reassured us a check was in fact sent. Each time, saying they would email us tracking information that never shows up. This gives a whole new meaning to the "check is in the mail." I will never buy another warranty from this company and I don't think you should either. Unless you enjoy incessant hold times, bureaucratic nonsense and being blatantly lied to.

The customer service people with your firm were very helpful and I was delighted that the serviceman who came to do the repair, was a GE repairman. He had all necessary parts, answered all my question, was polite and efficient.

They said they sent the gift card, check my server record logs. Never received it. Chatted to have it reset, said they would within 24 hours. Got a survey, contacted again, chatted with somebody who said they would resend and then sent me an email saying it had been fulfilled and completed. Chatted again given a 1-800 number that after I followed all the prompts was told my plan had been canceled. Not very satisfied. I have sent an email and filled out a survey requesting they contact me. I never received the card I never redeemed the card and as far as I'm concerned this item is still open.

Had a sofa that developed a tear and when I put in a warranty claim it was initially approved, then denied a day later before a service technician could even evaluate the damage. After reaching out to Assurant all I receive is generic messages "Based on the information provided, it appears the damage you reported is not a covered issue." with zero helpful information.

A stone fell out of an earring and was lost. Assurant would not let me send earring for replace the one earring. All they gave me was a $10 gift card which doesn’t cover the cost of the earrings. I paid approximately $38 for them.

Filed a claim for a 1.5 year old washing machine that broke on 11/26/2022. It's now 1/12/2023 and I still have a broken washer. It's been escalated 4 times from a repair to a replace. Still no resolution. The local service provider explains that they will call when parts come in but I found out that one part is on backorder (as of 1/12/23). All I get is wait 2 days for the unreachable "higher department" to contact me.

The repairman was courteous and respectful of our residence. He quickly found the problem and repaired it. He also provided advice about the dryer operations. Should I ever have problems with my dryer in the future, I’d like to have the same repairman.

When I bought my RV, I was assured that the Assurant extended warranty would cover everything except tires and freeze damage. Over Thanksgiving weekend 2022, my RV's awning was out during light rain. The seam ripped that secured the awning to the motor. I took the RV in for repair and was told that Assurant denied the coverage due to it being cosmetic. The last time I checked the awning fabric was functional. I am spreading the word so others will not be ripped off by this company. When I was sold this extended warranty I was told it would even cover the paint/stickers on the RV if they faded. Misinformation is no good. It cost me over $100 for camping world to tell me Assurant was not going to cover the issue.

Assurant is terrible. Terrible repair company selected by Assurant. Pay more and go elsewhere. Repair company didn't show up and said Assurant was to blame for setting up bad appointment dates. Missed a day of work. Bought a five-year protection policy and after 4 years my washing machine lid lock seized and wouldn't allow me to close the door and when I first attempted to close the door when the arm seized it cracked the lid. I was told that the repair would be made after parts came in. Four days later I recieved an email saying my claim was denied due to customer damage and technician's report. Will not take my money to Best Buy with Geek Squad protection. Neighor has it and no issues with repairs ever. Will pay the extra money for peace of mind.

My GE wall oven needed an igniter - I called and received an appointment the same day! The service tech arrived at the specified time, and repaired the oven in record time. I am totally satisfied with everything that was involved!

I was having an issue with my washer, I filed a claim with Assurant. The process was easy and simple. The experience was enjoyable. I hope the tech will be able solve the problem with the washer. I look forward to seeing the tech perform his duties.

A very good item. Will definitely recommend it to anyone. It's a no hassle service plan extended warranty that's offered with it. Am definitely well satisfied with the experience I have had. Every time I have ever had a problem with this item they always satisfy me as a customer

The questions were easy to answer. My information was already pretty much accurate. It was very quick and easy. Answering the questions was not overwhelming. It wasn't confusing either. I'd highly recommend the plan and the claims department to my friends.

My refrigerator ice maker stopped working. I did not know there was a place on front of it you could press to stop making ice cubes. Accidentally pressed it since it was so dark. Repairman knew immediately what the problem was and waited till started making ice cubes. Repairman was very courteous.

I purchased a Whirlpool Cabrio washer, codes popped up and quit working, I contacted Assurant to have it fixed or replaced like the salesperson told me they would do if something happens to it, it's been 2 months and neither one has happen. They had a 3rd party come and "fix" it and they never did show up after they "ordered the part for it". I have called Assurant multiple times and they said they won't replace it, they can have someone come fix it but the 3rd party they hired never show up. So I threw away my money I paid to Assurant for a service that I did not receive. But they have been emailing me to renew my contract for fast and knowledgeable technicians and if they can't fix it they will replace it, good luck with that.

These generators are only good for about one year. I have returned four. My extended warranty went from $135 up to $300. The generators run good for a while and then all of a sudden they won’t start. Harbor freight is making their money back by charging $300 for an extended warranty.

What happened to the washer with the neck in the middle of the washer? Please go back to that type of washer that would make a lot of customers happy. I believe not having the neck in the washer causing shakiness.

Terrible experience. Was sold on a 5 year plan by a GE rep. Call for service and they send a third party to service my refrigerator. Third party just turns unit on/off & says it’s fixed. Scratches floor while pulling refrigerator out. Service Advantage refuses to send certified GE Rep out. Total scam. Calling customer service is beyond awful - after waiting on hold for 30 mins, no one seems to understand the issue. Will never purchase protection plan from this company again!

Icemaker on our GE Refrigerator Model No. PFE28KYNBFS was not ejecting cubes. Kurt, the GE repairman was very pleasant and fixed our problem in minimum time. This was our first repair call with Assurant and we are very happy the way it was resolved.

Great service and well trained technicians, service was performed and completed in the promised window of time, all the process was seamless from the beginning to the end and the technicians were very professional, I will recommend this service to everybody.

This company is your typical USA company after pandemic. Greed, money, and sending tax free writable paychecks to foreign banks. Refuses and will not communicate, respond, email or take consideration of the customer's time that paid in to have this company represent them on purchases. The foreign employees have no idea what your talking about and only take their onscreen steps to handle a phone call.

Resolved even if not ideal. They found a solution with a third party. Glad to have a resolution.

I purchased an add on warranty for my Bean Bag Chair and I am really glad I did. Less than a year after purchasing my Bean Bag Chair, I unzipped it as it needed more shredded foam added to the inside, the zipper broke and I couldn't close it back up, thus the shredded foam went everywhere… I spoke to a representative at Assurant about this, the whole process took less than 10 minutes. In about two hours, I had an Amazon gift card in my email for the full purchase price of the Bean Bag Chair! SO happy that I purchased the add on warranty!

Dryer won't turn on. I tried the usual things, checked the circuit breaker and the plug. I also found a suggestion on youtube.com. They suggested to see if the large Temperature control was cracked, it's made of plastic. It was not cracked. It was suggested that I might need a new temperature control panel.

Ease of scheduling repair. The technician should have tested the repair but failed to and as a result, he has to come back to fix the loud, banging noise after the spin cycle is ran. The washer was retaining water after the spin cycle is ran but that was fixed successfully but a new loud, banging drum issue resulted.

The 1/4 crown stapler quit functioning 1/2 through a project. Went to local harbor freight, very nice manager, but they did not have one in stock. Computer showed they had two but they could not find them. Told me to check on Tuesday. Their shipment comes in on Monday. I did for 8 weeks, no stapler. I was out of town in Hobbs, 75 miles away they had 5. No problem exchanging except I had to pay sales tax. I asked why and was told because I was in a different town and it counts as a sale so I had to pay sales tax. I paid sales tax on the original purchase. So I paid twice the sales tax because the Carlsbad store could not get a replacement after two months.

Assurant has no authorized repair relationships...Sent gift card...Does not cover actual cost only original purchase price, does not include taxes or cost of new extended warranty for replacement machine....Wasted my time of over 2 hours trying to get more satisfaction..waste of time... BB, FTC, others should be notified of the fraudulent business practices of Assurant.

Company is a scam. Appliances were returned in May, it's almost November and I'm still trying to get the warranty refund. After hours of phone calls and a dozen emails, I'm getting more run around, excuses and empty promises of a refund check, that never comes. Nothing but lies.

The site was user friendly, but there were several errors in my original data that I know I didn’t make. Part of my address was missing and my area code was wrong. When I discovered this and selected edit, I had to re-enter all my data. I also noticed the company chosen to repair my dryer is a thousand miles away. I am hopeful they have a satellite company that services my area. I am nervous.

My dryer would not start when start button pressed. Tried all the google suggestions without success. Placed a service order online with a 2 day option. Service tech came out with an accurate diagnosis and prompt and courteous service and repair of my dryer happened the next business day of the part being received.

Scheduling was simple and easy to do. Took little time. One negative is the wait time for the scheduled date. It is unreasonable to ask a customer to possible sit home for 9 hours (8-5 only option offered) to wait for a technician to arrive.

I purchased a sewer camera (first time) when my RIDGID unit broke, while waiting for repair I purchased a weak inexpensive knockoff (kinda) online and opted for the $50 3yr warranty. ! Year later the unit failed. I contacted Assurant, answered a dozen questions and was emailed a return credit in the amount of the unit I purchased, It took all of 5 minutes- turned around and bought the same unit (different name this time..) and another warranty. Again, 1yr later, unit failed... Return process the same, 5 minutes, return credit in hand (the return credit was credit from the store I purchased from..) This was a week ago.... Went to purchase a third unit and unfortunately had no option to purchase the warranty a third time.... But it was great while it lasted.

I am satisfied with the service provided by Imran the technician arrived on time & completed the task efficiently. The experience was very professional. I am happy the company was able to service my appliance and I will continue to contact Assurant Service Protection for any future repairs.

Submitting a claim has been simple and not overly time consuming. Response time for actual arrival of repairman is also acceptable. I recommend Assurant Service coverage to anyone owning an appliance. The deductible is more than reasonable. I am a first time claim customer and am pleasantly surprised at the good service.

My experience with Assurant was quick and easy. In my life, I always go by the KISS method, keep it simple stupid, this way anyone with any degree of sense can figure it out. That's what it was like filing a claim with this company. I recommend them to anyone looking for a warranty company.

Assurant was very knowledgeable and the claim was fast and painless. If you have all your information you will have no problems whatsoever. I almost instantly had my refund and could order a new replacement. I will definitely be using this company for future purchases.

Alexander ** was extremely helpful and did what no one else was able to do. Thank you Alexander.

It's been terrific for me. It was super easy to schedule a repairman to come out. Everything went well. Now I'm making an appointment for a different problem. Their website is the best. It's simplified. It's very clear, and couldn't be easier, to make an appointment, even easier than calling.

My representative who came to work on my dryer was efficient, timely and did a splendid job of correcting the problem that my dryer was not giving enough heat to dry my clothes. Problem was solved a huge build up of lint beyond the lint trap. All was cleaned and now my duet emits great heat and my clothes dry wonderfully.

I have been put off twice by service provider, A & E. Today, 10/4/2022, was the second scheduled appt for service on a double oven because A & E didn't keep the first appt. I just got an update that they now can only be here on 10/20. I called A & E, and they basically told me tough **.

Plastic lines were broken or about to break - serviceman replaced them and vacuumed out around the motor which was very dirty. He took his time and did a good job. I'm glad we had the warranty insurance that we pay for each month.

I bought and immediately returned a refrigerator to Lowe’s. I’ve been trying over 2 months to get a refund from Assurant on the protection plan. What is the holdup? I do not recommend this company. Please refund me.

The insurance is good because the fridge sucks. Well the drawers don't stay shut and fridge door squeaks. There is no way to get the bottom water filler thing out to clean and it is too big on the side to fit things. They fall through the hole.

I am in a nightmare trying to acquire repair assistance through an expensive 3-year extended warranty with Assurant for my LG Refrigerator/Bottom Freezer. On August 31, 2022 the deposit deductible was paid and what became 1st of now (12 days later) up to 5 FIVE tickets to acquire repair was opened. I am heading in to two weeks now with Refrigerator in my home! Every time I call or chat with Assurant to report that ticket was incorrectly closed, the claims people keep telling me they will open a new ticket and escalate to their regional service team. I have been told that same canned response now 4 times. I am now going into week two of having no one come to my home to repair my appliance! No one from Assurant has apologized for this highly upsetting, time consuming, frustration and as I said I have still not received what I paid for August 31st which is a repair of completely broken refrigerator/freezer appointment - - which should have occurred 8-10 days ago!

I contacted GE about a washer repair and I was told I had registered with Assurant. The letter I received when I purchased the repair contract made me think I was dealing with GE. Assurant sent a repairman from Axis Appliance Repair who could not communicate in English. He messed with the dishwasher said something and left without it working. I called GE and a repairman showed up with GE on his shirt, a proper truck and tools. He had the dishwasher working before he left. I received a call for Axis about three weeks after the first call and they said they were coming with parts. I told them the machine was working and not to come. Today I received an email from Assurant saying Axis Appliance had billed for the repair. This is false. Axis did nothing to repair the machine. Dealing with Assurant is a mess.

Extremely disappointed with the service provided by Assurant. I’ve had my GE washer/dryer combo unit for less than 4 years. Recently I scheduled a repair because my washer was making a loud noise while spinning. Assurant sent in a third party company “Total Appliances” and the tech guy came to look at my machine, he was here for less than 5 mins. Guy seemed annoyed after I kindly asked to remove his shoes and wear a mask (just had a baby). Not only that he was in and out and complained that the location where my unit is located is tight and that he needed another tech to come in with him and that he would order the parts needed for the repair.

We were not looking for a refund. We just wanted a replacement knob and still would like to purchase one but we can't find the parts so if we can get help finding the part please let me know. We are very pleased with the washer though.

Exchange of a water pump that had an extended warranty. I had used the pump for almost a year on my pond, and I had a 2-year extended on it. It failed so I took it back to get an exchange for it to keep my pond running.

Love the protection plan. I would purchase several more if I bought idea in Amazon. I have 3 Tineco mop vacuum. I have a warranty for each mop vacuum that I own. The best protection plan around. I would recommend it to anybody

In warranty compressor exchange at Harbor freight Was the most seamless experience I have had regarding an after purchase warranty exchange. I had no receipt nor did I have any idea when I had purchased the item. I knew I had purchased an additional warranty but I didn’t know if it was for one year or two.

I could go all day speaking about how satisfied I am with the replacement plan. It literally keeps my business going. I'm on call 24/7 and to have a plan like this keeps me going. Thank you so much for helping my business stay in business.

Been WITHOUT a clothes washing machine FOR A MONTH. BTW- we are a family of 5...so that's fun. Assurant warranty continues to stall, asking OVER & OVER for me to submit proof of purchase & warranty, (both I have & done already) only to say they can't find either & will get back to me. 20+ phone calls later & 3 "escalations" & I'm NOWHERE near getting a working washing machine. I HATE LOWE'S. Absolutely LOTHE the place. Their products are cheaply made, overpriced, unreliable & their "warranty" is laughable.

Process was fairly quick and easy but the gift card I received less the tax for an item purchased almost 3 years ago will not replace the item. Would have liked to receive the option for a replacement unit or the Amazon card.

I received a call from Kam at the corporate executive office and he was able to locate my protection plan fairly easy. I appreciate him taking the time to call me and help me out. He also apologized for the laziness and rudeness of the staff.

I have had a malfunctioning refrigerator for almost a month. Each time I call service protection advantage I am told that (1) I cannot speak with a supervisor and (2) there is a 3 day business wait to address my inquiry. My incident # is not recognized by the main call in number. The vendor I was outsourced to has not been in contact in about 1.5 to 2 weeks and they are not always answering the phone when I call. I am a senior citizen with health issues, no working refrigerator that I trust to store my food. I have had to purchase the large majority of my meals. My service plan is suppose to fix or replace my refrigerator. If you have this contract note that it is an extended GE warranty plan. Everyone is sympathetic but my refrigerator issues have not been resolved. Please keep your sales slip handy and know your model and serial number.

Refrigerator is set at 41 degrees but ice forms on water in refrigerator at times. I set at 42 degrees today and it went up to 50 degrees. Then Turbo Cold setting took it down to 30 degrees. Have up to 20 insulin pens requiring refrigeration but cannot freeze. Extremely costly to replace. Prior visit by technician cannot determine why this occurs as nothing unusual registers on computer at time of checking.

Very easy reporting the need for repair. Since the air conditioner hasn't been repaired yet, I will refrain from further comments. This is something that should have been completed "after" the job was finished. I repeat this is something that should be completed after the job is finished. If I am understanding this improperly, my apologies.

I bought a generator 6 months ago. It quit working. I had the 2 year guarantee. I took it back.. They didn't have one to replace it, said they had no idea when they would have.. Said there were none in Denver, Colorado Springs, Pueblo, or Colorado. They wouldn't exchange it for the floor model.. They tried to sell me a bigger one, one, that was too big for my needs.

Bought a TV from Walmart. 6 months later it went out. No picture but sound. Bought the extended warranty and they push me off to the manufacturer Haier. Would not cover the warranty that they guaranteed me. All I had to do was take it back to the store. Thank you.

Pd for ext GE appliance service coverage in 2019; Assurant kept denying my coverage. 2022(!): Found! Appt made for repair; waited 8 hrs: No-show tech after messages at 4:21, 4:31 pm, and Online ETA updated from 12:45 to 5:00 pm, to 5:21 to 7:30 pm. No call, no real courtesies. Washing dishes by hand for years; still washing by hand. What to do about $$ spent and wasted, and time wasted, and being stood up by service tech?! Ext Warranties are a scam. So are home warranties. Keep your money.

When the Schraiber pump 4" Deep Well Submersible Pump we had purchased from Amazon [with Assurant warranty] back in June of 2020 failed it Only took a few minutes to file the warranty claim. Very easy to file my claim..Took less time than writing this review.

The phone you sent me malfunctions all the time. I would like a brand new phone. This one never powers on and always powers off while using it. I'm unhappy 100 percent. This isn't right you would send me a broken phone.

It's an extremely slow process. It takes days or weeks to get responses. I submitted two claims at the same time and am still waiting for the second one because nobody noticed there WAS a second one. Doubt I'll be doing this again.

Resolved!

The machine would not come on at all. Suddenly happened. No warnings. Otherwise I love this dishwasher, it even has a tray to separate the silverware at the top. It can be set to a time you want for lite wash to heavy duty wash. Has a steam cycle, the dry cycle is determined by the amount of time set to wash.

I purchased a $2,900 LG Refrigerator and purchased the extended warranty. Worst make of my life to purchase the extended warranty! One year in my ice maker quit working. Called to have it repaired and it went smoothly to have it fixed, as it was still under the manufacturer warranty. Here we are a year later and ice maker don’t work again! I call Assurant Extended Warranty and what a nightmare it has been. First time I called I had to wait 1 hour and 20 minutes on hold to talk to someone to schedule an appointment. The repairman they scheduled never showed up, this is after I took four hours off work because they give you a window timeframe.

I needed to have my washer repaired. I went to the website and was able to schedule from there. It was very easy and quick. I scheduled today (5/23/2022) and a repairman will be here Friday (5/27/2022) afternoon. Couldn’t ask for better service!

I am beyond exasperated at my experience with this company! Every time I interact with someone there I am told a different story. I am still waiting to get a straight answer and as of my last contact I'm told it has yet to be reviewed and authorized (which could take up to 90 days), even though at the time my car went in to service, Jan. 17, 2022 I did call and get pre-authorization. I am told I can't talk to the same person twice and every person that tries to pick up from where the last customer service agent left off has a completely different spin on the status. I just want to know what is going on and yet hang up more confused than ever.

I was contacted finally by a claims department agent Miss Carolyn **. She was able to assisted me within 48 hours of my review. She contacted on 5/23/22 about 11am by cell phone. I told her all the things I have been dealing with the dishwasher. She very understanding and listening to all the issues I been dealing with since January. She stated she was going to make a full inquiry in to my case and get back with me within 24 hours. Which she did call me back the next day, and offer me a settle for my dishwasher where I could replace the one I have. That really made my day in resolving this matter.

This new replacement phone I received isn't anything compare to the brand new phone I had bought. I think this is a used phone. The battery doesn't last as long, the phone get hot and it freezes on me..like if the chip is faulty or used up.

I scheduled an appointment online, but no one appeared and, when I called the automated voice said it had no record of an open service call. It is very convenient to set up a service call, but when nothing comes of it is quite a disappointment.

Expected warranty service plan to be for repair service for dehumidifier purchased on 8/20/2020 that has stopped working. Service was not scheduled. A check for an unknown amount is to be sent. GE Dehumidifier with pump cost $299.00, after tax $328.15. This dehumidifier was well maintained and location was unchanged.

When I went to the Assurant site, the process of scheduling and describing the problem with my refrigerator went swiftly. I had no problem filling in the information requested and the scheduling process for repair went quickly. I am presently awaiting the repair call from Assurant's repair department indicating what time the repair person will arrive at my home,

Exchange was fast and without questions, I didn't remember if I bought the replacement plan so they looked it up for me in the store using my phone number, after that they replaced my compressor with a new one they had in stock.

I initially wanted to talk to a Representative. Scheduling on-line went faster and easier than I expected. Thank you in advance. I have always believed in having a Service Protection Plan. It has always worked well for me.

Useless extended warranty services! My refrigerator is out since 6 months, I called in October in 2021 and they came and changed the part in February 2022 and asked me to turn on the refrigerator after 24 hours. I turned it on the next day with the same problem. I called the warranty again and first they said the case is closed and open a new case with Nebraska. I opened it again and since then they don't even know what they are doing. It's been over 2 months and I called them and after waiting for over an hour for them to find my case, they said that we sent the request and someone will call you in 48 hours. The 2 weeks passed and nobody called. I called again and they repeated the same story.

Water filter will not come out. Filling out the claim was easy and straightforward. Able to set up a time in just a few days for repairman to to come to house. It didn't take much time to complete the request. Given I am a senior citizen and not real adept at using a computer, the processes was easy.

I have now been without a dishwasher for 2 weeks and still counting. It is next to impossible to get a live person on the voicemail and it is not even an option when you listen to the choices. When I told them 2 weeks ago the part to fix my dishwasher would take 2 months to come in they told me I had to wait 7 “business days” before they would escalate it to a manager. I asked to speak to a manager and they refused saying it was against their policy. When I asked them 2 weeks later on 4/5/2022 who would call me back they refused to tell me and said a manager would get back to me in “2 days.” Ivy is who I spoke with on 4/5/2022 and I think it is incredible that you are not even allowed to speak with a manager and that it will take 2 days for them to call and that Ivy refused to even let me know who will be calling me back. I would not recommend this company.

Very easy claim filing. Process was simple and easy to understand and follow. Easy request for time and date to repair the appliance. Would be happy to recommend to a friend or family member to use as a service plan.

Just under 2 years ago, I purchased a new GE dishwasher from Baillio's Appliances in Albuquerque, NM. Along with the new dishwasher, I purchased an extended warranty through Assurant. The plan number is ***** and is good until March 2026. On February 18, 2022 I noticed my dishes were not clean. I attributed this to the filter needing to be cleaned. I removed the lower rack from the dishwasher and noticed that the bottom propeller had broken off.

The three element large from burner was only working on the inner element. Easy to complete necessary information for claim. I had folder that contained a similar problem from 3 years ago which was the switch infinite control.

I have been without a vehicle for about 2 months now. I have complained and even got the states attorney involved because, the dealership and extended warranty cannot give me an answer on if they will or when they will fix my car. They could at least offer a loaner but they do not want to offer one until it is approved which I have been waiting weeks just for an approval. This is inconvenient for people who work everyday and do not have any other forms of transportation. I am disappointed in the company as a whole just from reviews I have seen before. WORST EXPERIENCE EVER.

Harbor Freight is a great store, long time customer here. Staff is very helpful to a guy. They have what a feller needs and wants, warranties, returns are a good policy. For a do it yourself like me, I'll be back.

The e-mail to extend your appliance warranty should be considered a CON to steal your money and the online rating should be NEGATIVE Stars. The facts.

The web site works well but with longer than expected service response time. Food in the fridge is starting to smell rotten and the fridge is needed daily is especially needed working during a time of eating mostly at home.

Went to exchange item, had a ext warranty still valid. There was no item to exchange. Item was discontinued. They would not refund my warranty money or full price to replacement. I paid extra to have a replacement. There was not one avail. Ok. Give me a refund for all of it. They made me call customer service, waited 45 min on hold, they said they would give me a 10 dollar gift card and then said they would call me next day. still waiting hell with Harbor Freight store 201 Vineland NJ 08360

Very happy with the service I received from the employee from the store and from Assurant by the smooth and professionalism of all 3 parties in replacing my unit with a new one. I will always keep using Assurant and Harbor Freight. Thank you, Manny ** 1-20-2022.

Fridge is freezing everything so made an appt but they couldn't come for a week. The guy called at 4:45 on day of appt and said that Assurant had overbooked him and no way could he come. Then I call assurant and they book another repair in another 2 weeks! I am so sorry I bought this worthless warranty, thought I was paying for GE service. Trying to cancel whole purchase. This is a ripoff.

Easy once I found my claim/policy.... Amazon should make it easier for the consumer, once they buy a insurance policy, to keep track of it in one place… Even when I called the customer service at Amazon they had difficulty in figuring out which products were insured.

Waited quite a bit of time for first attempt to schedule and it failed. Was successful on second attempt. Not clear who will be servicing the repair. No local repairmen named and I don't think they'll be coming from Texas.

Sadly, I had to return a battery-box jump-starter due to a defect. The exchange was flawless. However, it was disappointing that the remainder of the replacement warranty (repair plan) did not carry over/transfer to the new jump-starter (I had to purchase a new plan...bummer). Aside from that, a good experience. Merry Christmas and Happy New Year -- Karl, Laura, and Betty.

I was told when buying the warranty for $280 that if the service tech couldn't fix my dishwasher, that I could get a complete refund. That was told to me multiple time during the sales pitch process. It ends up the the service tech ends up leveling the dishwasher and he says that should fix the leak. There was nothing to repair on the machine. When I called to get a refund since the machine didn't need a repair in the 1st place, they told me that's not how the warranty works and I was given wrong information.

Melody. You are awesome and I honestly can’t thank you enough. This was causing me so much stress, not knowing what was happening. So happy to provide you with a 5 star rating and a glowing review. Wishing you a wonderful rest of your week/year and happy holidays. Thank you so much! :)

I bought a Bauer pole saw and had used it a few times. I was cutting some limbs on a small tree and it was working perfectly and I really enjoy the tool. I set it down for a minute to move some branches. Fix it up to use it and it just stopped working. Could not figure it out and I knew I had a fresh battery in it so I was concerned if I got the protection plan or not. When I got to Harbor Freight they said yes I had purchased it and that is because they always are courteous and ask me if I would like to purchase it. After that the exchange for new product was no problem. Just took a few minutes and I was on my way with my new pole saw with a new protection plan on it for 2 years.

I think it's ridiculous to have to wait two weeks for a service tech to respond to fix an item that is used on a daily basis. Your warranty is very misleading and doesn't disclose this fact. I will vehemently post my displeasure with this warranty in the Internet and to everyone I know.

It was easy to contact online the protection plan on the website provided and schedule the service appt with the info provided on the terms and conditions ADVANTAGE of the service protection plan with ASSURANT.

I have had a warranty with Assurant on my washer and dryer since 2008, during which time I have faithfully made every payment on it. Over the years, I have had, perhaps, two or three service calls. In September 2021 my washer broke down. It took repeated attempts to contact Assurant. Finally, I was given a service provider, who even after several weeks never scheduled an appointment. I contacted Assurant again, who assigned me to a new service provider. After further delay, the technician came to the house. He said he needed to order parts. Weeks later he returned with the wrong part, but photographed the part he needed and sent it to his boss to try to order the right part. By this time, seven weeks had passed with no repair.

Our overall experience with GE and Assurant services have been pretty positive. Thus, we recently purchased GE washer and dryer, in addition to all other appliances we have under the service contracts.

I have experienced some problems with my oven. Through NFM and the Total Performance Plan, I easily filed a claim and scheduled an appointment for service. I anticipate the service will be productive also.

My washer wasn't draining or spinning. It was also just starting by itself. Called Assurant and they had a tech here in 2 days. He ordered the pump and control board assy. They came sooner than expected but when I called Assurant they said they couldn't help. Had to call the service center doing the repairs as there was an open work order. Called the service center. They said they couldn't help as Assurant was my warranty provider. To make a very long story short Very bad customer service on Assurant's side.

Our request for a service technician took over a month. We finally got a date scheduled for the repair and the service technician did not show up; AND, we received no phone call, text message, email, or other communication from Assurant Customer Care as to why no one showed up. We called the provided phone number and got transferred multiple times to different departments. All of the phone numbers we were provided led to a dead end. Three weeks after the service technician was to have been here, we received an email stating that there was no service provider within our network, AND that WE should find a service provider on our own. We were also told to pay for the cost of servicing our refrigerator, and then submit the receipt for reimbursement. Worst customer service ever!! Do NOT buy an extended warranty from this company.

I purchased a warranty with this company for my LG Refrigerator. In July it stopped working and I lost hundreds of $ of food that I was not able to keep cool or frozen. That was on July 2, 2021. About 10 days later a local appliance company came to fix this on behalf of Assurant. They said that they had to order parts and I had to wait another 10+ days for them to come again. They came again but couldn't fix it and so they ordered more parts and came back again after about 2 weeks.

Susan was very professional and nice to work with. No Predator motor in stock. I’m 120 miles from Billings. Will have to return to get a new one. That’s 480 miles round trip twice. While there I bought 2 more items I like Harbor Freight motor for my trencher. This will be 4th motor including original Robbie rec. warranty.

Purchased this insurance plan for several appliances. Had a great experience 3 years ago. This year that all changed. Timeline: October 14 - made appointment (first available) for non-working refrigerator for October 25. October 25 - checked throughout the day to make certain repair person was actually going to show up. At 4:45 informed s/he would not be coming. October 27 - appoint rescheduled for October 27 after haggling with staff on phone. October 27, appointment again canceled. October 27 - told the next available appointment was November 13 - one month from initial call to make appointment. October 28 - after spending several hours on phone with different representatives in customer service was told they actually don't have any workers and I would need to find my own repair person. So frustrating. So sorry I wasted $600 on the insurance program.

My over-cooktop microwave died 26.5 months into my 3-year extended warranty. My contacts about warranty service were entirely online. Everything was handled in just a few minutes, with a service visit scheduled just 46 hours in the future. By far it's the easiest system for scheduling extended warranty repair service I've ever encountered. Thanks!

I have had two Assurant Service Protection policies for many years. One in PA and one in FL. So far, I have been very satisfied with the service. Yesterday Baker's came to replace a part in my Thermador oven, happily it is working fine. Today I scheduled a repair for my Kenmore freezer. I was told it will be by A & E. Looking forward to that repair being fine as well.

I was made aware of what I had to do to exchange it. Did it and it went smoothly. Workers were very pleasant. Would recommending getting a warranty for items that costs over 100. Harbor Freight customer for more than 10 years and recommend the store to others.

Need money for New pump so I can do my job. I was told by your co That a ck was coming to me 7 days ago P/m. So how am to do my job. Please call me back at **, need to know what is going on. Your co. Makes no ???? I have no clue what is going on.

The staff was very professional. Lisa and Valerie were very helpful. The replacement process was quick and easy, I would recommend everyone to buy for your items, if it is available, you never know what might happen.

Great service and quick resolution. Customer service and online claim website was great. Will do business with them again and definitely refer to other customers. Will buy this warranty on all purchases if available.

Warranty replacement was efficient and hassle free! The warehouse person assisted me in loading the replacement after unloading the old unit. The area was impacted by a hurricane and even with damage to his property, he was enthusiastic.

The process was somewhat lengthy and time consuming, but hope it will be worthwhile. I hope that emphasis can be shifted by some manufacturers away from designing less expensive consumer items (sometimes called "programmed obsolescence", i.e., fail soon as warranty runs out, or even before and cannot be redeemed/replaced easily), to providing durable safe products at reasonable cost, that will last much longer, hence helping to improve environment, reduce climate change, make better use of limited power/water resources, etc. Even manufacturers of larger items, like autos, refrigerators, washers, air conditioners, home building products, etc. may have to would need to consider making things last longer.

We purchased this GE Refrigerator 8/2017. Since 7/2019 we have had FOURTEEN service calls/repairs. They have replaced the freezer fan, the refrigerator fan, the thermistor, the main computer board, drain line, housing cover for refrigerator fan and freezer fan, ALL 2-3 times each. We have dealt with water leaking all over our floors, food freezing in the refrigerator and then thawing and having to be thrown out, extremely loud noises (which we took video of and showed the tech multiple times), and the water on the door not working after they left. GE says it's reparable because they can put a part in that will fix it for a few weeks. Then the cycle starts again. Because GE doesn't deem it as a defective product, Assurant will not rectify the situation.

Bosch sells an extended warranty. Nowhere on the warranty form or page you fill out does it state they outsource to this worthless company. I've been attempting to get service for a broken dishwasher for 7 days now. The stereotypical outsourced support people in their unique form of English assured me someone would call. 1 to 3 days they stated. Well 6 days later and multiple calls to God knows who and still no response. Finally after my wife contacted them, they decided to email us the option to have local service come out and they would review and POSSIBLY pay the claim, only then did I find out I had purchased my Bosch Extended Warranty from a two bit company. I'm mad at Bosch for the deception and myself for not finding out they outsourced, since I'm familiar with scam companies like this. All I can say is, we're starting the process of suing Bosch to return our money for the extended warranty since it's worthless.

This was an incredibly easy process. I am completely satisfied! I would gladly purchase a protection plan again with this company. I expected a big hassle, but am very happy with the response to our claim.

Difficult or impossible to speak with a human that can help at this "service company" when problems arise! Fully automated customer service seems out of place when I have purchased appliance insurance in excess of $1200!

Overall it has been a good experience. That being said the lady mgr. on duty was very rude to me and the other customers because it took a bit for my cashier to find the tool and warranty on my account. I shop there up to four times a week so I'm sure he had plenty to look at.

I have been trying to file a claim for the past three days to no avail. After visiting opening the website for my home warranty I will get a "certificate not trusted" security alert on my monitor. Is something wrong with your system this week? I try to "make an exception" for the site... but only have the option that says "Get me out of here!"

I just received an email asking to do a survey on an Assurant exchange. I made no exchange, so either my identity was used or this was some error. Either way, I need to be contacted to find out what is going on. Contact me.

After the review was posted, a representative from Assurant contacted me and worked quickly to resolve the issue.

My husband and I have extended warranties on a number of our appliances with Assurant. For the second time, we have had difficulty receiving the help we need for repairs. First one had to do with our gas range. When we had problems with the oven door, it took weeks to get it fixed. The most recent one involves the malfunction of the digital panel on our GE Cafe Microwave Combination Convection Built-in Oven.

I was able to get another repair company to come look at the dishwasher and determine it needed replaced. Assurant is replacing it. They need to do a better job with the selection of their service providers, and I think a lot of my issues could have been handled before it got to this point.

The new 10'' table saw was of equal value of the one I returned. I believe the electric motor on the table saw I returned had burned up while I was sawing a 2 x 4. When I returned the burned up table saw to the store the cashier was glad to help me.

Since purchase just over a year ago, this refrigerator has had cooling problems. The dealer gave me a thermometer to check my impressions. Confirmed: interior temp running 44-48 degrees; inside door at 60. One repair visit 3 days ago seemed to fix problem but it returned the next day. I have made a second appointment. Process for getting appointment - easy. Result - unsatisfactory.

I do not want to go online for questions or repairs. I want to speak to a knowledgeable person as I did in past. It should not have to take 3 hours to schedule an appointment. My internet service is down so have to do this on my iPad or otherwise would be out of luck. This is made too hard & wastes my time!!

Product failed after less than 8 months. Replacement was easy, but when I paid for 3 years extended service, I was disappointed that the remaining warranty did not carry over to the replacement unit. I was told that I must pay over $50 for a new warranty.

It was quite convenient and hassle-free to file the claim itself. What I didn't like was the fact that there was only one choice for the repair company and I had already had a very bad experience with this company when I used them for a Lowe's extended protection repair.

After having a refrigerator under contract for 17 years I need a service call and the earliest appointment available is in 3 weeks. Ridiculous. Everyone I've contacted directs me somewhere else or advises me to take some action which later proves to be impossible or to a non-existent resource. There is no way to reach a human who can actually do anything about it so after getting service (I hope) I will be cancelling my contract.

My refrigerator quit working and my earliest choice for an appointment is 16 days from today. The response time to get service basically makes this warranty worthless to me! I intend to broadcast my experience unless I get a corrected response time soon.

Submitting a claim for my gas range was very fast and easy to set up. This is the 3rd time I have used the website to file a claim and again, using the website to file the claims was very fast and easy to set up.

Was contacted directly by a manager and she worked with me every day to come to a resolution. In the end, the issue was resolved to my satisfaction. Thanks!!

After paying over 2000 in insurance over the years and throwing out about 1000 dollars worth of food when my refrigerator broke, I was told the part wasn’t available and my appliance could not be repaired. The original cost was close to 3000 and Assurant sent me 760 dollars to cover it all. They said the refrigerator was 12 years old. Why did they keep insuring it then. They should have stopped insuring it when they could not get parts! And they should have replace it or else they should have returned the insurance I paid after the parts were discontinued.

Hi. Thanks To Assurant fast response, Corporate office helped me get my claim in two days, I am pleased with the response time, special thanks to Ben from Corporate office and other team members from claims team for fast response, I am changing my ratings now.

Very hard to get ahold of. I was told by a representative that entire strut cost was covered with no deductible. Dealership called the next day and said the strut mount was covered but not strut and I have a $100 deductible. No cost turned out to be $260.00.

I bought a policy several years ago with the purchase of a GE dishwasher. About 4 months ago the dishwasher lost power. I called for service and the tech reset by cutting power. Since the I have had to call, for service for the same issue THREE more times. The last one last week when the tech tweeted the cables underneath the machine and it got power. He hoped that it would be the last fix. Two or three days later, the unit “died” again. Resting it did not work. In exasperation, I emailed the CEO of Assurant on July 4th advising I did not want another tech for a fifth visit. I offered some options which were: guarantee that the machine would be fixed 100%; change the machine; or refund our full policy payment and we would buy another machine…not likely GE. I am awaiting a reply.

I was cheated on the return and misled. Tried to return item after calling the store and when I returned it was told the warranty had expired days before. I had called in April to check on the warranty and was told it would be noted that the damage was done to tent and to return it at my convenience

No help in the success of swapping tool. I received an in store credit card, ended up having to use it to buy a lesser quality tool. Then had to buy a charger and battery out of pocket. Will not buy cordless tools there again.

My wife made the claim and 10-15 minutes later our claim was resolved. We were emailed a gift for the exact amount of our purchase. No Hassle.. Just impeccable service. I would highly recommend Assurant to anyone!

I was happy with the return and replacement of the aluminum hydraulic car jack. The jack could have been a little more lighter tho for my wife to use and to carry to her jeep so she can jack up her own jeep and change her tires.

The return experience could not have gone any better. The staff was 100%. In the future please design a program that will transfer the first description over as no one has time to type this over and over.

Deplorable, 2 vendors scheduled, no appointments available within the service contract promise to provide services within a time frame. Unable to get anyone on the phone from service contract, chat person was worthless in helping me.

Oscar the service tech who comes out to our house I believe is employed by GE. I have the Assurant extended plan that he sold us. I could not be happier. He really knows his appliances. He is the best. I prefer to only have him come out. Professional, explains everything and is clean!

Service appointment was made to fix a water leak (coming from the Solenoid). A&E was the serving company, During the first visit we were told they cannot turn the water off to replace the part, the technician said he would come back after the water had turned off. I called service and they closed the ticket. I made another appointment now the technician said they need to order the part, once the part arrived it was installed but the water line could not be connected because the new valve was the incorrect one.

Quick and easy to schedule service, very satisfied with the time it took me to schedule the service and how simple it was. I hope the scheduled appointment goes as well as the time it took me to schedule the service call.

Save your money and pay out of pocket for repairs. We bought multiple Assurant plans when we purchased all new kitchen appliances for a remodel. We placed service calls on our GE Café refrigerator and GE Café dishwasher in early April 2021. (Freezer temp fluctuated between 0 and 40; dishwasher would not clean dishes). Both appliances have been in service about 18 months. After more than a month, both pieces of equipment are still down. The wrong part was ordered for the dishwasher (a tech has been out twice also). He decided we needed a new motherboard after the second visit. A part was ordered and delivered. GE says the next available tech will be on on 5/24, more than 5 weeks after the original call. If you can wait four or five weeks for repairs, these warranties might be okay. We consider it money wasted. Would rather pay for needed repairs on a TIMELY basis.

We have had Assurant for appliance repair for a number of years. When needed they have provided excellent service and quick response. The repair people have been excellent and honest and very helpful.

I have been with this company for over 6 years. Did not have any issue other than had to fight to get an actual GE repair service man. The last time I renewed in 2019 I was told they now charge $25 for each repair call. I recently noticed the wood floor under my dishwasher start to curl. Had a plumber look and he said I needed gaskets. At the same time my built in Microwave started making noise so I called service for both. My dishwasher needed a gaskets and the repairman saw that the control panel was not working. I asked if they covered the dish rack as they were starting to have a minor rust on tips problem.. He said he would check. My microwave needed a new fan. Both claims were denied. Told they did NOT cover gaskets and would close the claim until I first repaired the rust and gaskets. Then open a new claim for the panel. I told them one had nothing to do with the other just repair what was on my contract.

Return some cameras I purchased along with the extended warranty and exchange them for some new ones because the ones I purchased no longer worked. No questions asked. Fast. Easy and very customer friendly. Very happy!

Purchased extended warranty on tool. The tool broke. Went back for warranty and found out within a year it was discounted wow. Now I have to pay for upgrade. 2nd time now at Harbor Freight has done that. Another way to get customers money. Not very happy.

Service contractor has ordered the wrong part, twice. First time it was ordered it was damaged and the 2nd time it was ordered it was "the wrong part". Same part both times but was told the 2nd time it was wrong part. Ticket was closed and didn't hear a word back. 3rd service call the nice man said he would order the correct part. Would get back to me...again the ticket was closed. Unacceptable.

READ READ READ the fine print for refrigerators. No legally binding contract until BOTH PARTIES HAVE ALL THE DETAILS < FINE PRINT AND ANY OTHER ATTACHMENT TO THE AGREEMENT. They processed a payment immediately. It has to be both PARTIES. The payment should have been posted once I got the contract, otherwise it is an oral agreement based on good faith which is not at all what the terms and conditions express.

Repair visit made by someone who does not speak or write English. Said he was from Russia with no ID of the company he was representing. Finally I let him. When got to the cooktop, he took the grill off, tried to start it but no luck. He said something, rumbling, could not understand what he was saying. Gave me a paper to sign and left. I told my wife- maybe he is ordering something and come back? Well we never heard again from them.