Assurant Service Protection Advantage Reviews

I have Assurant coverage on several appliances. I called 1/30 on a GE Monogram Dishwasher that was not heating water or drying. They use Sears Appliance Service, who will not talk to you thru an live person. Tech finally comes out 2/9 (10 days later) and of course does not have the heater part. Orders random part (not heater). Comes out 2/20. Installs random part and of course dishwasher still does not heat. Finally orders heater but now says next appointment available is 3/13! Tried to get Sears to send someone earlier....no way! If they come out 3/13, that will be over 6 WEEKS for a dishwasher repair. Two terrible companies makes for terrible service. Save your money. This is a rip off.

I am overjoyed with the service I get from Service Protection Advantage. I file a claim for repair and my appliance gets fixed, no hassle and no worries! I have 4 appliances covered with them and they are always there to make sure they are operating correctly. The techs they send are always professional and kind and always make sure my appliance is working correctly before closing the repair ticket. You can't beat a service like their service, they are outstanding and their representatives are always patient and knowledgeable and take care. I am happy and satisfied with their service.

I was extremely impressed with the efficiency and timing of this repair. The service technician arrived the next day and was extremely professional, helpful and pleasant, and made every effort to get the dryer repaired as soon as possible. Parts were required and the critical part arrived within a day and the technician was able to install it the next day. I could not have asked for a better experience in getting this repair done.

Making the service appointment was very easy. One call allowed me to schedule a date that worked best for me. The repair person was extremely friendly and professional. He explained to me what he was going to do and why. I would actually request his services if I am ever in need of another appliance repair.

410.274.4455

Only time I've gone to a tool store and felt threatened by a manager (Wayne). He got upset with me using my extended no questions asked warranty that I had purchased extra and then told me my warranty is no longer good and then threatened me asking I had any problems with him or anything I needed to say before I leave the store.

The tech was on time, polite, knew exactly what to do, Ordered the part. Took about two (2) weeks, had it delivered. Came back, installed. Currently all is looking fine and still working. Would highly recommend this program to anyone with appliances. It is certainly worth the monthly charge and provides security for your products.

The plus with Assurant is that the coverage is reasonably priced and can be easily scheduled online on the website. BUT once the service tech visits and diagnoses the issue and always needs to ORDER a part, the entire process breaks down. Both times I have made calls about my GE range, which has the same problem each time. The parts are ordered, but the online tracking on the Assurant website doesn't offer any more details, and when the part is delayed, and the technician arrives (apparently he cannot tell if the part has been delivered, and he doesn't call to check with us) and discovers that he cannot make the repair....He simply goes away and then NOTHING happens.

Website was extremely easy to navigate and schedule an appointment. So pleased we enrolled in the Service Protection Advantage plan. Well worth it anyone considering it. Especially pleased the ability to choose an appointment that fits my time schedule and within a few days! We all need our washers! Thank you

Very relieved that using the warranty was easy and reliable. The issue with the washer was repaired by knowledgeable technicians. No out of pocket cost at all. I would recommend using Assurant Service Protection Advantage for other products I have purchased recently and renew the existing warranty if offered in the future.

Our washer broke on January 6 and we called the same day for a repair as the washer is under warranty. A technician was scheduled for the 10th to look at our washer. We were told it needed a new panel and they would order it and get it installed on the 20th. We then got a confirmation email the next day changing the repair date to today the 27th. We called numerous times and were told sorry we can't help it as that was the earliest date now. Well today we were told between 8-5 and guess what? No repair yet again.

Assurant's corporate office got involved with my issue. The person listened and immediately followed up on my claim. My issue was resolved. Thank you Assurant. I have updated my rating.

The warranty service claim was Incredibly easy. I received the gift card to my Amazon account within a couple of days. Well worth it. Thank you! I will continue to buy warranties for any household items that are over $200. I've only used them twice in all the years, but you feel so much better when something goes out unexpectedly.

I needed to find out about Assurant extended warranty on my GE appliance. I have had a terrible time trying to submit a claim for reimbursement on my GE electric dryer. Big runaround. Can't reach anyone by phone. The options given me are not what I need help with. Try to call put on hold for hours. No one answers even if you have ben holding for over an hour.

This is by far the worst company to deal with. This is two months worth of waiting on a part to fix our broken washer. Purchase the washer from Lowe’s. The service repairman who came out got our address wrong, so the part was undeliverable. Therefore it was sent back to company.. You can RARELY get a real person to talk to. It’s all automated. So annoying. Constant runaround about waiting two days for an email to explain what they’re going to do to fix the problem. The company is outsourced to overseas. We have called this company at least seven times in the past two months to try to get the part sent again to no avail.. This company needs to be shut down. Terrible Customer Service.

Purchased a GE combo washer dryer in Aug of 2021. Recently water is being introduced in the drying cycle. Makes it hard to have dry clothes at the end of the cycle. Had purchased a policy with Assurant. I call Assurant to schedule repair. They ask what time I'd like an appointment, for example the next day. I choose and expect to work from home the next day. However, Assurant doesn't make the appointment, the service provider does, so the appointment means nothing. Don't stay home expecting someone to show up.

I bought a 1/4 mini die grinder and bought an extended warranty. Unfortunately the product was discontinued (hopefully for its poor quality it failed after using it twice). I bought the warranty with it right before it was discontinued and it broke and harbor freight didn’t hold up their end and replace it with the chief one and I had to just settle on getting a horrible $7 towards my new tool.

I want to thank Assurant for addressing my previous concerns in such an expeditious and professional way. Bad experience turned good thanks to Assurant. I have rarely done online reviews but the initial issue and its resolution were reason enough. Thanks again.

Pro - The repair person was very good! Cons: You don't get a time for repair. You get an 8 hour day meaning someone must be home until the phone call an hour away. Assurant contracts services and in my case gave me the wrong information about who (GE) was the company. When I contacted GE to confirm the second visit (They were supposed to confirm by email the day before) GE had no information about my service call. GE gave me the Assurant phone number and then Assurant advised me that AG service was the provider and that AG and GE were really the same company. (They may be the same, but they don't share information). Assurant needs to give correct information to clients. A lot of run around that should be unnecessary.

I called the phone number to get started with my claim; it gave me options on the recorded message. I picked the text option and it was a smooth process to get the work order started. I answered questions about my machine and issue and then I picked a date for the service. I like this process from start to finish, so thank you.

I purchased a GE front loader washer model GFW850SPN2RS in June of 2022. Near the end of the one year warranty in June 2023 I received an offer to extend the warranty through a third party company Assurant. Since this was the first smart washer I’ve owned I decided to purchase. In November my washer decided to leak. Thankfully, small puddles and spinned out so I could continue to wash clothes. The first appt I waited the entire 8-5:00 window for them to show up only to get a call at 4:40 that they couldn’t make it that day. The next appt he came. Didn’t have parts with him so decided to order a door seal and pump that pumps out water after the cycle. Came the next time to install and it still leaked so he ordered a new door and hinges. Came the next time and he installed the door. I told him the water still ran in around door seal after cycle finishes so he ordered a part that regulates the water to fill during wash/rinse.

The website was easy to schedule a repair, however, the wait time is 2 weeks out. Since this was the second incident of the same product not working, I expected someone to come out sooner. Additionally, the window for service was all day between 8-5 which leaves us waiting all day.

We purchased a GE Dishwasher (CDT875P4NW2) and GE Range CES750P4MW2 from the GE Appliance Store. At the time of purchase, we included the extended warranty (four year parts and labor). The appliances were delivered on May 28th, 2022. Both the dishwasher and range were damaged. Replacements were delivered on June 15th, 2022. Our dishwasher stop working on December 19th, 2023. We called Assurant for repairs on December 19th and found that the serial numbers for both did not match. We were told that if the dishwasher was serviced, it would not be covered by the warranty since the serial numbers did not match. We called GE and Assurant multiple times to try to correct this issue with both telling us to contact the other.

The technician was tremendous. Not only was he very professional, knowledgeable, and able to diagnose the problem... Once he figured out it had nothing to do with the actual appliance unit and was a result of poor electrical wiring coming into the unit. Instead of stopping his work and saying the owner needed to call in an electrician, he redid the wiring himself and saved a lot of headaches and time.

Our bottom wall oven no longer worked properly, and it needed to be repaired. The technician who came did an excellent job. The only complaint we had, was that he needed to obtain the parts and come back a second day, and he never showed up and finished the job (it was NOT his fault). And we had to reschedule it for a later date.

I returned the defective nailer in its original box with all associated material that came with it. I brought the original paper receipt of purchase and 2 yr protection plan that I purchased originally. It was a No questions asked return and replacement. It was 10 months when the nailer failed.

Never received an order number so I couldn't confirm the appointment. Many robo calls later finally got to computer chat, and I was told the date/time I had was correct. When I asked to have it resent, I was told the system could not comply. I was never able to talk to anyone. Not a user friendly process for scheduling a repair.

The ice maker was freezing the food and vegetables in the bins. Technicians were here several times to repair and thawed out and cleaned the refrigerator and each time the problem occurred within weeks. The last technician immediately ID'd the problem as a broken fan. He had a fan in his van and it has been working fine since. He provided that this was a long term problem with this model.

I received a followup from Ben at Assurant Service Protection and after the appliance was not reparable we talked and they will be replacing it with a compatible model. So we are very happy. Happy with the outcome and I would say I would recommend Assurant Service Protection Advantage to anyone. Thank You. Kirk

Top oven burner and boiler not working. This is the 2nd time this year this has happened. Then Samsung Range is a piece of crap and they have already replaced some parts. Would not buy that Company again.

The dryer blower wheel broke. It was covered by my warranty. I was very pleased with Sears serviceman. He took time and explained everything to me. He made sure I understood everything before he left. He cleaned up and left everything the way it was when he arrived. I would recommend this repair service to a friend.

Cat or Catherine was early, nice happy and equipped. She had excellent communication skills along with excellent technical skills. Cat was though, so much so that she diagnosed and fix another issue due to vast knowledge of this product. I will ask for her again if I need service. She also educated me on how to keep the drain clear, watched me do it and I passed!!!

This is the first time a request was made for this appliance. Assurant Warranty previously covered repair and ultimate replacement of my Maytag Dishwasher. The repair parts were no longer available so a check was sent and it was used towards a purchase of another Dishwasher. I am very pleased with the settlement of the claim.

My saw quit working when it was less than four months old. I was charged $38.99 for a new warranty when the saw was bought three months and ten days previous. I still had almost two years on the previous warranty. This is the second time I have had to pay for an extended warranty when my warranty Had was just beginning. Please explain why a warranty would be good for the full period a person pays for. I expect to be able to use the tool for the full period that I have agreed to.

Problem was With washer not draining completely on finish. Tech identified and shared problem and situation was resolved in a timely fashion. Dry satisfied with work performed and detailed explanation of works performed - In the unlikely event of an appliance malfunction in future, we would call and utilize service again.

THE tech was fantastic. He went above & beyond. A great asset. He was VERY friendly & Personable. He also fixed a light bulb that I couldn't for years under my microwave. I wish I got his name. He was excellent. He works for GE Service I guess in my area of New jersey.

My experience at this time has been outstanding. The Shedule your repair website was straightforward and very easy to understand. My info came up in a few seconds. This was a totally new and very good experience. I hope this trend will continue in the future, thank you.

The technicians were awesome - both were timely, polite and professional. Each appointment was quick and easy. A thorough explanation was provided each time and the repair was quick and efficient. The first technician at the original appointment ordered the part and worked to schedule a second appointment. The part arrived a few days after it was ordered. The second technician kept me informed of his arrival and was in and out in approx 15 minutes.

I have scheduled this appointment 3 times now. First 2 times waited all day and no one showed up. Customer service was terrible. Can’t even understand the people who are answering calls. Went through several people before I finally got someone I could understand but they didn’t do anything to help me.

They were very professional, kind and explained things to Us, gave us helpful suggestions. Left things neat and very tidy Tidy. Completed the job in timeframe they estimated it may be completed if they had no unseen problems. Excellent in every area. I am Extremely satisfied. And all that saw it loved it. Well done. Estimated it may take. Worked very quietly. Left everything beyond my Did and outstanding job. I am well pleased no.

I purchased an Amana dishwasher from Lowe's in October of 2021 with the three year protection plan. When I tried using it, it wasn’t circulating water. I filed a claim with my protection plan in July of 2022 to have someone come look at it. Lowe's sent a tech to assess the problem. The tech had no idea what the issue was and said he’d have them order me a new unit.

Takes a long time to get an appointment- if call GE directly they have appointments but Assurant can give me an appointment thru GE quickly- Assurant service is terrible. Can speak English and have to keep putting you on hold- they could give me an update on call- use another company- maybe GE directly if they offer?

Visit for repair in August. Tech diagnosed gasket needs replacement on door and switch in light in freezer is intermittent and needs replacement. He says he will order. Haven’t heard from Tech since his visit in August. Scheduled another appointment for October 17th, no one showed up. Had trouble understanding the woman on the phone with me finally losing my connection.

Fast service and courteous tech. Appliance fixed at my convenience. Tech was in uniform and a van marked as Mitch Romeros Appliance so felt safe about who I was letting into my house. Nowadays safety is something I worry about. And many calls telling me what and when they were coming to do their job. Very professional company was sent by Assurant.

I brought a grinder that had a defaulted switch in it. Turned it in and had it replaced. The second grinder worked but once again the switch was bad, but this time I was told that since I was using my 2 year warranty my warranty was no longer good. I paid for 2 years, and it should be honored for two years when it's a manufacturer default. The switch.

Updated on 10/11/2023: Follow up to my original post. Company responded like they were concerned and going to look into the problem! NOT… Customer service response was they spent $300 in parts to Dependable Appliance who never fixed my microwave. So after 3 months of having to buy a microwave they are not going to reimburse me for any portion because they spent over $300 to get my microwave fixed…which it never was! Never use them!

Electrician sent out is outstanding. Nebraska Furniture has been very responsive. Claim process is straightforward and easy. I think these people are really cool. They are good looking and sew their own clothes. They did not offer any cash incentives to write this review. They deserve the highest accolades. Dope.

Both the technicians, one who diagnosed the problem and ordered the parts and the one who actually fixed the problem with our dishwasher were very knowledgeable and got to work as soon as they got to the issue at hand. They both were timely in arriving and methodical and quick to get to the solution. We were very happy with the professionalism of both the technicians. We need people like these on service calls.

This went well and I am pleased with being covered by my Service Protection Advantage plan. Have been with Assurant since 2018. Directions were easy to follow. I was impressed with this concept. I was initially disappointed with the apparent errant e-mail address provided on my Summary page so was pleased to find the right way to schedule service on the internet.

The part to my Monogram oven/microwave was broken. I was able to determine online what part it was that we needed and shared that information with the technician. When the technician set up an appointment, he initially did not come due to the fact he did not have the part available. It took several weeks for the part to arrive. When it did, we contacted the company, and the technician was very flexible and took care of us right away. Very good experience once the part was available.

Bauer products are sold separately- charger, drill and expensive battery, should be sold together, they swapped out drill and charger but not battery, drove home 32 miles to find out battery was no good and drove back to Harbor Freight to buy a battery, costing me down time on my job and lots of gas money.

Repair done on time and completed to my satisfaction. I've used this service before and everything has always been done to my satisfaction. I would recommend Assurant to all my friends. They are on time, courteous and the job is completed to my satisfaction. Keep up the good work. If I need service again I will be sure to call Assurant. I also have other appliances covered by their warranty.

The technician arrived on time and checked the problem as well as the overall function of the appliance. He diagnosed it and replaced one of the inside lights that was responsible for one of the faulty lights problem. He also replaced the motor which was not working properly. We are well satisfied with the service.

I had a total of 6 GE appliance repair people showing up to fix a dishwasher and due to a series of mistakes including misdiagnosed issue, misordered parts, one refused to clear a hose and insisted I get a plumber (I did, does that make 7?), topped off by the last (and final for me) experience where a technician showed up (again) without the proper part, and in a performative rant from the safety of his truck blamed me for the fact that the part wasn't ordered. The machine is still broken. This was the last straw with this service. This was a period of 2 months.

I have used your company three times to repair my refrigerator. The problem is not with the repairmen but with the scheduling. If you receive a call requesting you call and schedule the repair you should not have to leave nine-ten messages. I called and each time got a recording stating the person I needed to speak with was not available please leave a message.

The warranty exchange went so much easier than what I had anticipated. There was no hesitation, no paperwork needing to be filled out and didn't have to answer a whole bunch of questions. There was a quick verification with my phone number, a quick product exchange and the purchase of a new warranty to cover the replaced product. It actually took me longer to shop for the original one than it did for me to exchange it under warranty.

The whole experience from beginning to end was quick and easy! Chatted with an agent that helped me troubleshoot my issues and get my claim started. He sent a link directly to my device to complete my claim and I was on my way. I even got disconnected on the chat due to it timing out while I gathered my model and serial number, and was able to connect right back to the same agent. AWESOME! Great experience!

Service scheduled & Confirmed for 9/1/23. I called at 4:45 pm and was told he would arrive by 5:15 pm. No one showed up or called by 6:30 pm so we went on with our dinner plans. We had been home all day! The weekend was a 3 day holiday weekend so all offices were closed till Tuesday. I called at 8 am on Tuesday and to see if service was scheduled for today. No such luck. The new service call could not be available for 3 more days. If I had not called to inquire my service would not have been scheduled at all. Now I have to stay home again for an entire day and HOPE someone shows up. Poor communication. Why did no one call to say the tech was delayed and my appt would be rescheduled? It’s unacceptable that I have to wait 3 more days.

Would not bother with extended warranty Unless you have half a day to kill, employees had no idea of the process involved to exchange product, one of the most painful and aggravating experiences but I’ve had The displeasure to experience in quite some time so in my opinion the aggravation is not worth the exuberant amount of money that you have to pay for the extended warranty.

In this day and age when our phones are our life waiting two weeks for a replacement phone is unacceptable. This company doesn't care!!! Would never ever ever use this company for insurance again. F-!!!!

I was pleased with the ability schedule my refrigerator repair service online. I was especially pleased because it was an extended warranty and my previous plans were not as good as this one. The repair date was reasonalble--within two-business days. The service technician was very professional and knowledgeable. I highly recommend this company for anyone purchasing a refrigerator.

Quick and hassle-free claim process. This took less than 5 minutes to complete. My reimbursement check is due to arrive in 7-10 business days. I would have preferred an EFT process with direct deposit into my bank and a review process that takes place after I receive my check. Timely reimbursement means a great deal to me.

The Cap of the Motor of the washing machine still leaking oil, please repair it as soon as possible. The machine quality very very bad, same problem, the servicemen had came 7 times, I bought it only 2 years, but I does have washing machine to use more than 2 months because to wait the parts.

Ice cubes were spitting out voluntarily. The repair man assessed the problem. He had the repair part on his truck and repaired the ice make celluloid in a timely fashion. What more can I say than to thank the repair man!!! Thank Michael. Please thank Michael. Michael is a super repairman!

There is no way to get an agent that doesn't hang up or understand English! There is no way to get someone to your home before a month has passed. This company used to be reputable, but now they are trash! I am disgusted by the service or should I say, lack of service. I paid $800.00 for a warranty that is worthless!!!!

The technician was very good, we do appreciate his service. It’s the time it took to have appointments scheduled that’s frustrating/unacceptable. We had to wait for a few days and numerous calls to schedule it while both fridge and freezer were out in the 100+ degree weather with food getting spoiled.

The time level of getting an appointment was not good. Five days. Had to throw out a lot of food and buy a 5.0 freezer. The technician was very nice and fixed the refrigerator. That was not his fault. I feel like they could have got someone out at least by Monday. Thank you.

I have schedule a service repair. They are coming to my home on the 10th of August. Using the website to schedule the service repair was very easy, fast and I felt like it would be confidential. I hope it works out well on the 10th when they come to do the repair and they show up in a timely manner.

Filing a claim for a repair on my appliance was a lot easier than expected. Filing on the website was probably faster and easier than by phone where you don't have to press a lot of buttons to get to where you need to go to request a repair with the appliance. Very pleased with the process.

I purchased on June 2018 my gas range/oven and in 2019 I purchased an extended warranty that is expiring 2024 for it and other appliances via GE appliance company/Assurant contract resolution and they told me that there is only 1 option that I will have to pay a $50 for services charge per repair and now still under warranty my oven doesn't get hot enough so I called and was told that I have to 1st pay $50 before they give me an appointment for repair so I asked to speak to her supervisor that took very long to transfer me to and the supervisor told me that there is 3 extended warranty options and I have the option on my contract for $50 fee for each repair service and then there is a $100 per repair fee and then there is a no repair fee. But when I purchased my contract in 2019 I didn't get the option of the no fee at all.

We have a service agreement with Assurant for our kitchen appliances. We have paid over $1000 for a few years and finally had to call them for our dishwasher. A maintenance Tech showed up and was the most rude person I have met in my life and I'm not limiting that to customer facing people. My wife actually asked him to leave. In any case, he looked at the washer and established it needed a new motor. We ordered the part and he showed up again to replace the motor however he wanted me to sign a waiver to remove his responsibility if he did any damage to the plumbing. I asked him if he had caused damage in the past - he would not answer me. I asked him to leave.

Oven temperatures were way off and it was suspected that the problem was the thermostat. At one point the temperature was stalled at 365 when set for 400. The problem was confirmed by the technician who was sent by Assurant; a new part was ordered and installed solving the problem.

Not all of your clients are computer literate or able to complete a claim in this manner. Your phone system is of no use to reach a person for assistance. You should not sell protection plans if you are not willing to speak with those whom have purchased these contracts. It took from July 5th to July 18th to have my 6 month old freezer repaired.

I had 2-year extended warranty on the generator. When I returned it I had it for 11 months and used it for 2 on and off. When I brought it back to the store they told me I had to buy another warranty for the generator I was going to take in replacement of the other. At the store, I was also told that I had to buy from them a hand pump and a gas can to take out the gas that remained in the generator.

Excellent Service and knowledgeable staff. The technician was on time and very clean work. He informed us of the parts needed and ordered them and came back as he promised to install the parts after their arrival. He finished his work without delays and tested the final outcome. Overall the work performed was satisfactory completed and the issue has been resolved.

After 4 service calls - Assurant sent emails stating the job was completed. The repairmen NEVER SHOWED up, except for the initial diagnosis - no repair, so HOW did the repair get completed???? Electrolux eventually stated they DO NOT DO EXTENDED warranty work (after setting up 3 additional service calls) and passed the case on to A+ Appliance who stated they (A+) only does "overflow" work orders. A+ did not show up the first appointment and stated either Assurant OR Electrolux overwrote their appointment schedule and schedule the service on a day A+ was closed!

Ice machine was leaking water into the refrigerator, and I had to keep a Tupperware container to catch the drip and empty it every day so not to have a mess. Jack was able to repair in no time. Service was available in record time, same day I called.. I would recommend having extended service on your appliances.

I always think that it is wise to purchase insurance on my auto tools purchased because it is my livelihood and I don't like when I have to buy the same stuff over and over again. Especially any item that is heavily used on a daily basis. I purchased 2 of the 1.5 ton Jacks and one of them broke on me and I couldn't get it replaced due to warranty issues. So this is why it's very wise to insure all heavy equipment items.

Bought the platinum auto warranty and needed to use for first time couple years in. Was told couldn’t claim due to not getting approval before work! My wipers didn’t work. Needed new motor. What’s to approve?

My product was not repaired in the first visit. They had the parts sent to my home so it would help me stay updated on the progress. It works better than ever now. The technician gave us some extra tips to help with keeping it working properly. I am glad I signed up to have the extended warranty. I have 5 years of coverage and may get another one.

GE technicians were efficient in contacting us quickly, ordering parts and completing repairs. The whole process just took a few days from placing the request to fulfillment. The technician was also familiar with the issue from the moment he made contact and was quickly able to get us a new part.

There was no heat in dryer and at first technician was looked it and ordered the controls inside the dryer at 3 parts. We got it and technician came back and fix it and test work after he left sudden broken again and called your company and explained technician came and ordered 4 parts inside back of dryer and technician came, fix it and run great so far!

The technician was very knowledgeable and he was on time and quickly repaired my refrigerator. He was very courteous and polite. Through experience in other companies you get a creep with an attitude. I think the type of employees you have is very important. So take care of the good ones.

No problem using the computer site to set up a service time for our appliance. This was my first time using this site, which was very clear instructions. Would have been more to my liking to pay the $50.00 after the repairs have been made.

Register person was very helpful upon return my item. At first the warranty could not be found under the phone number. It was type in wrong but she kept trying until she found under my name. She did a great job on explaining the process and what happen. The date was June 2 2023 around 10-10:30 am

Julian the technician was wonderful. VERY professional, personable and found the problem and solved it. I asked for his technician in the event I ever have to call GE for service. I would recommend GE service and Julian to anyone looking for service- Patricia ** (Coral Gables, Florida)

I was hoping to find a phone number to call to schedule a repair service. Since there was no phone number, I had to fill in information on a form. It took a lot of time since this was my first experience, and I'm looking forward to having my washing machine fixed.

Easy to use. Nice product to have. Web site is very good. Would recommend to others. Glad to have the insurance. I did not expect it would be so easy to use. I want to thank the company for its great service and prompt response to my inquiry.

I purchased this GE refrigerator in September 2021. Within two months, I had to contact for repair. Two days shy of the one-year factory warranty expiring, the refrigerator stopped working. I then purchased an extended warranty, something I have never done before, because it seem to me that this refrigerator was going to be an ongoing problem. I called for repair, utilizing the extended warranty in May 2023. So all in all, I have had to have this refrigerator repaired three times in less than 18 months. I sincerely hope that this will be a permanent fix.

The coils failed again but this time i had a policy to cover them. Assurant took care of the problem quickly with very little hassle, I would recommend without any hesitation. I will be purchasing these policies when I think the item may fail. Thank you.

It was so easy to get my return and my new power washer, I love this warranty. I was able to walk in the store. Got on line. Another line was open immediately. I was 4th person But I got my return and my new power washer in my hands and out of the store so fast. It was amazing.

My experience with Assurant today with submitting a claim request was good. That being said, this is my 3rd repair for the same problem, so it's not getting fixed properly by the techs sent out by Assurant which is very frustrating. I expect much better performance from my GE products and from repair technicians servicing my refrigerator.

I put my remarks in the previous field. I shall repeat that here, and add: EXCEPTIONAL CUSTOMER SERVICE would have been to make the exchange at my home, even if it would have taken three or four business days. And there would be no "restocking fee" for the customer to pay. A faulty machine and not insignificant inconvenience.

Our tech was so very very good. He knew exactly how to fix my washer which is not even 2 years old. I was so unhappy to need a repair this soon on this newer washer, but our technician made everything better. Ty so much. Eileen **

I returned an air die grinder for replacement warranty. The store was out of stock for this tool. I was told that they expected a shipment in a few days. They had a display model but I was told that they cannot sell a display model. Where is the 100% satisfaction guaranty?

The young man that waited on me was very fast and knowledgeable about the return policy. It really did not take that long. I just went and grabbed a new one and bought a new warranty and out the door I went.

Our repair was a replacement of the Refrigerator Water Inlet Valve. Our bottom freezer the Water Inlet was not working correctly and everything was covered in ice. Excellent customer service. It was easy to make an appointment, we were keep up-to-date on the service call, and the technician was great.

All of my GE kitchen appliances are covered by this Protection Plan and I have always had good service. Your service phone line is the most annoying as I waited over 40 min to talk to the first person. Not acceptable.

This is the fourth time I had to write this. HF lied to me and cheated me on a generator purchase and return. I paid $209 for the warranty and then another $300 to make a in kind return. In the end the a generator on sale for $799 a few weeks ago cost me over $1100. Who would be happy with that deal. Make excuses if you want but I was lied to and cheated. No other way to look at it.

I was really pleased with the tech and the work he did on my washer. I will recommend this company Assurant to all my friends. The company had a tech out here in a reasonable time and when he found he needed a additional part he scheduled a very prompt second call.

The CSR told me it would not be covered because I did not have a deductible. Then she told me it would not be covered because the repair was not on her list. I asked to speak to a manager. After a long hold she came back and said everyone was busy. I explained it is a simple fix, a hinge is broken, She gave me the number of a cellphone repair shop. She said they may call me in the next few days but it still may not be covered. It is a laptop, not a cell phone.

We had a previous warranty company who would not help us at all. We finally called Assurant and the young man was thorough and knew what was causing the noise and ordered the part and came back and installed it.

The Assurant maintenance plan is great and Total Appliance Service of SI, NY vendor and Andrei the Tech is the best. I used Sears maintenance for years before. They went from good to bad quickly (whoever took over). Sears vendors would not even return calls. Show up when they felt like or not at all. It was breath of fresh air and Very happy I made the switch to Assurant.

I checked my contract about how to schedule a repair. I was concerned because I like to call for service not on the computer. So I got the website and it was easy to do. I got my appointment scheduled and it took only a minute or two. So this only refers to ease of scheduling. It is a wait & see about the service itself.

I don't like only working on a computer rather than talking to another human being. This was not a good experience. There has to be a better way to get service scheduled based on the service contract. This description part of the process really is useless and doesn't really work.

I've been without a pressure washer for 2 months. Waiting for one to come in.. Instead of giving me one equal to or below or above the one I bought. Had to go out and buy one from Lowe's because I had a appraisal lady coming to appraise our house. What a waste of money your insurance is. Nobody cares. District manager don't care. He's a Joke.

The company that set up repair was great and easy to work with. Rick the technician was super good. Nice, punctual and worked with our schedule. He diagnosed issue and ordered replacement part than installed it. We can only recommend him and the company he works for.

They told me the policy had been cancelled and offered no explanation why. I purchased this policy specifically to protect against a defective part and they will now not cover the defective part. I have purchased and Allstate plan in the past and was able to get the coverage, Assurant will not provide coverage.

Washer had water leaking from bottom after a load of laundry completed the entire cycle. This is the first time we have had that to occur. There have been no problems up to this point in time with our washer.

Great service and completed without issue. First visit was assessment of issue and parts ordering needed for repair. Repairman was on time and very helpful. Parts were shipped to my home. Second visit, repairmen installed parts. Repair worked and fridge is working properly.

Your phone & online appointment service is not so great. I have spent many hours on hold, or when online they keep telling me my account number isn’t correct. It is very upsetting when My day is just as important as everyone at your job. The direction of the phone number is crazy. Simple is always the best. I hope you get this straightened out soon. I am experienced with computers, I feel sorry for someone who 1. Doestn’t have one to make an appointment or 2. Has to wait on hold on the phone while trying to get a service person.

The technician was polite and professional. He went above and beyond in repairing my dryer. I was very pleased and happy that the technician was able to repair my dryer on the same day as my appointment. It works perfectly now. Thank you.

I had taken the Assurant warranty through Nebraska Furniture Mart for my refrigerator. I had scheduled an appointment on Friday from 8 to 12. The technician never showed up. I called Assurant but they asked me to contact the service provider. This is the worst customer service I have received from any company.

The repair people in Texas were hard to talk with: no options for a real person; took 5x times to schedule an appointment; bad communications etc etc etc. Very bad cust serv from Texas, no real option for a real person, no place to call & discuss.

My canopy cover was damaged by a heavy wind in our area. The process to get it replaced was extremely easy. I took out a new warranty on the new cover. I am extremely satisfied with the service I received.

Great experience! Immediately handled and reimbursed wholly for lost freezer food. The repair was completed timely and check came within a week. Every time I have needed this company they have come through with shining colors. I purchased an extended warranty on all my new appliances when renovating home, best money I ever spent. Great company, they definitely take care of their clients.

Purchased dishwasher with installation about 2 years ago. The fellow delivered from the store just dropped it off just went away! Then it wasn't installed very well... but we lived with it. When I realized I'd purchased Assurant service, I called them for help. They came out instantly, ordered parts and returned to install properly. Love it! Will never go without this service on any new appliance.

Service person was very excellent. Identified the problem. The Monogram range was installed 2/13/2019. The bake igniter has been replaced 6 times. GE Monogram Preferred, Special Programs & Recalls has NOT solved the problem. Monogram Preferred, Special Programs & Recalls.

Making a claim, arranging an appointment and ease of filing a claim was easy. Thank you. My washer is making an unusual loud noise when draining and spinning. The noise seems to tells me something needs oil or tightening. The noise drowns out the sound of my radio or TV.

No service, no solution and really no knowledge agents. I am 3 hours on the phone with different agents and everyone is telling me I am out of warranty, I am still without a solution to my problem and it is so hard to understand anyone who answer the phone, all of them showing the lack of ability to find the information necessary different systems and none showing the right information.

I filed for service on my GE Electric cook top covered under a service plan by Assurant, Service technician after looking at the cooktop ordered a new glass top. However refused to replace the glass top saying that it is cosmetic and not functional.

I have had to use your repair service twice now. Even paying for the protection for several years was cheaper than having to pay an individual person to come out and repair it. I highly recommend using this service. Done!

Had trouble with ice maker. Repaired with no problem. Never use after market water filters. Bought GE filters. Have no problem. Will change every 6 months or after heavy use. Serviceman also checked all Stripping around doors & freezer compartment.

We bought a warranty for our small refrigerator. It broke, and they couldn't find a repair person in our area. They offered to send us cash so we could repair it. We were excited. That is well worth the cost and a great response. Unfortunately, they never sent the check and they still haven't. We have called the escalation department EIGHT times over FIVE months. On the second call, the agent admitted the check was never sent. Basically, they lied to us and admitted it. They have repeatedly reassured us a check was in fact sent. Each time, saying they would email us tracking information that never shows up. This gives a whole new meaning to the "check is in the mail." I will never buy another warranty from this company and I don't think you should either. Unless you enjoy incessant hold times, bureaucratic nonsense and being blatantly lied to.

The customer service people with your firm were very helpful and I was delighted that the serviceman who came to do the repair, was a GE repairman. He had all necessary parts, answered all my question, was polite and efficient.

They said they sent the gift card, check my server record logs. Never received it. Chatted to have it reset, said they would within 24 hours. Got a survey, contacted again, chatted with somebody who said they would resend and then sent me an email saying it had been fulfilled and completed. Chatted again given a 1-800 number that after I followed all the prompts was told my plan had been canceled. Not very satisfied. I have sent an email and filled out a survey requesting they contact me. I never received the card I never redeemed the card and as far as I'm concerned this item is still open.

Had a sofa that developed a tear and when I put in a warranty claim it was initially approved, then denied a day later before a service technician could even evaluate the damage. After reaching out to Assurant all I receive is generic messages "Based on the information provided, it appears the damage you reported is not a covered issue." with zero helpful information.

A stone fell out of an earring and was lost. Assurant would not let me send earring for replace the one earring. All they gave me was a $10 gift card which doesn’t cover the cost of the earrings. I paid approximately $38 for them.

Filed a claim for a 1.5 year old washing machine that broke on 11/26/2022. It's now 1/12/2023 and I still have a broken washer. It's been escalated 4 times from a repair to a replace. Still no resolution. The local service provider explains that they will call when parts come in but I found out that one part is on backorder (as of 1/12/23). All I get is wait 2 days for the unreachable "higher department" to contact me.

The repairman was courteous and respectful of our residence. He quickly found the problem and repaired it. He also provided advice about the dryer operations. Should I ever have problems with my dryer in the future, I’d like to have the same repairman.

When I bought my RV, I was assured that the Assurant extended warranty would cover everything except tires and freeze damage. Over Thanksgiving weekend 2022, my RV's awning was out during light rain. The seam ripped that secured the awning to the motor. I took the RV in for repair and was told that Assurant denied the coverage due to it being cosmetic. The last time I checked the awning fabric was functional. I am spreading the word so others will not be ripped off by this company. When I was sold this extended warranty I was told it would even cover the paint/stickers on the RV if they faded. Misinformation is no good. It cost me over $100 for camping world to tell me Assurant was not going to cover the issue.

Assurant is terrible. Terrible repair company selected by Assurant. Pay more and go elsewhere. Repair company didn't show up and said Assurant was to blame for setting up bad appointment dates. Missed a day of work. Bought a five-year protection policy and after 4 years my washing machine lid lock seized and wouldn't allow me to close the door and when I first attempted to close the door when the arm seized it cracked the lid. I was told that the repair would be made after parts came in. Four days later I recieved an email saying my claim was denied due to customer damage and technician's report. Will not take my money to Best Buy with Geek Squad protection. Neighor has it and no issues with repairs ever. Will pay the extra money for peace of mind.

My GE wall oven needed an igniter - I called and received an appointment the same day! The service tech arrived at the specified time, and repaired the oven in record time. I am totally satisfied with everything that was involved!

I was having an issue with my washer, I filed a claim with Assurant. The process was easy and simple. The experience was enjoyable. I hope the tech will be able solve the problem with the washer. I look forward to seeing the tech perform his duties.

A very good item. Will definitely recommend it to anyone. It's a no hassle service plan extended warranty that's offered with it. Am definitely well satisfied with the experience I have had. Every time I have ever had a problem with this item they always satisfy me as a customer

The questions were easy to answer. My information was already pretty much accurate. It was very quick and easy. Answering the questions was not overwhelming. It wasn't confusing either. I'd highly recommend the plan and the claims department to my friends.

My refrigerator ice maker stopped working. I did not know there was a place on front of it you could press to stop making ice cubes. Accidentally pressed it since it was so dark. Repairman knew immediately what the problem was and waited till started making ice cubes. Repairman was very courteous.

I purchased a Whirlpool Cabrio washer, codes popped up and quit working, I contacted Assurant to have it fixed or replaced like the salesperson told me they would do if something happens to it, it's been 2 months and neither one has happen. They had a 3rd party come and "fix" it and they never did show up after they "ordered the part for it". I have called Assurant multiple times and they said they won't replace it, they can have someone come fix it but the 3rd party they hired never show up. So I threw away my money I paid to Assurant for a service that I did not receive. But they have been emailing me to renew my contract for fast and knowledgeable technicians and if they can't fix it they will replace it, good luck with that.

These generators are only good for about one year. I have returned four. My extended warranty went from $135 up to $300. The generators run good for a while and then all of a sudden they won’t start. Harbor freight is making their money back by charging $300 for an extended warranty.

What happened to the washer with the neck in the middle of the washer? Please go back to that type of washer that would make a lot of customers happy. I believe not having the neck in the washer causing shakiness.

Terrible experience. Was sold on a 5 year plan by a GE rep. Call for service and they send a third party to service my refrigerator. Third party just turns unit on/off & says it’s fixed. Scratches floor while pulling refrigerator out. Service Advantage refuses to send certified GE Rep out. Total scam. Calling customer service is beyond awful - after waiting on hold for 30 mins, no one seems to understand the issue. Will never purchase protection plan from this company again!

Icemaker on our GE Refrigerator Model No. PFE28KYNBFS was not ejecting cubes. Kurt, the GE repairman was very pleasant and fixed our problem in minimum time. This was our first repair call with Assurant and we are very happy the way it was resolved.

Great service and well trained technicians, service was performed and completed in the promised window of time, all the process was seamless from the beginning to the end and the technicians were very professional, I will recommend this service to everybody.

This company is your typical USA company after pandemic. Greed, money, and sending tax free writable paychecks to foreign banks. Refuses and will not communicate, respond, email or take consideration of the customer's time that paid in to have this company represent them on purchases. The foreign employees have no idea what your talking about and only take their onscreen steps to handle a phone call.

Resolved even if not ideal. They found a solution with a third party. Glad to have a resolution.

I purchased an add on warranty for my Bean Bag Chair and I am really glad I did. Less than a year after purchasing my Bean Bag Chair, I unzipped it as it needed more shredded foam added to the inside, the zipper broke and I couldn't close it back up, thus the shredded foam went everywhere… I spoke to a representative at Assurant about this, the whole process took less than 10 minutes. In about two hours, I had an Amazon gift card in my email for the full purchase price of the Bean Bag Chair! SO happy that I purchased the add on warranty!

Dryer won't turn on. I tried the usual things, checked the circuit breaker and the plug. I also found a suggestion on youtube.com. They suggested to see if the large Temperature control was cracked, it's made of plastic. It was not cracked. It was suggested that I might need a new temperature control panel.

Ease of scheduling repair. The technician should have tested the repair but failed to and as a result, he has to come back to fix the loud, banging noise after the spin cycle is ran. The washer was retaining water after the spin cycle is ran but that was fixed successfully but a new loud, banging drum issue resulted.

The 1/4 crown stapler quit functioning 1/2 through a project. Went to local harbor freight, very nice manager, but they did not have one in stock. Computer showed they had two but they could not find them. Told me to check on Tuesday. Their shipment comes in on Monday. I did for 8 weeks, no stapler. I was out of town in Hobbs, 75 miles away they had 5. No problem exchanging except I had to pay sales tax. I asked why and was told because I was in a different town and it counts as a sale so I had to pay sales tax. I paid sales tax on the original purchase. So I paid twice the sales tax because the Carlsbad store could not get a replacement after two months.

Assurant has no authorized repair relationships...Sent gift card...Does not cover actual cost only original purchase price, does not include taxes or cost of new extended warranty for replacement machine....Wasted my time of over 2 hours trying to get more satisfaction..waste of time... BB, FTC, others should be notified of the fraudulent business practices of Assurant.