Assurant Service Protection Advantage

EXTREMELY Poor Customer Service and communication between Assurant, their service providers, and customers! NO ONE EVER CALLS BACK!!! I filed a claim back in early January to have my Viking freezer repaired. Ice was building up on the bottom of the freezer floor and in the back. They sent out a serviceman from A+ Appliance. The serviceman, said they had to get approval and order the part. It took approximately 3 weeks to get the repair completed and within a week of the repair the freezer had ice build up again! I contacted A+ Appliance to say we still have the same problem. They informed me that A+ and Assurant closed my case. I had to call Assurant to start process all over again! After several phone calls, on March 15 same serviceman came out from A+ and tells me he has to get authorization to order another part.

Had to call Assurant to get service on my 2007 Maytag front loading washer, not filling. After replacing the hoses and clearing the drains myself, still not working. Customer rep tells me there are no techs in my area but I should get a call sometime from another company in the next three days... Last time I had a repair needed on an appliance under warranty, I had to pay another company for the repair then wait for Assurant to reimburse, this is UNSAT. Want to look into Home warranties...

Three successive calls were placed to Assurant to repair a refrigerator covered by an Assurant contract. In each case, Assurant's policy is to inform General Electric (GE) - the latter is the entity which actually sends a technician to effectuate the repair. The last technician to appear (on March 19, 2018) advised that the roll out basket at the bottom of the freezer was not rolling in fully and would not seat properly. Its protrusion in turn resulted in the inability of the freezer door to close properly, which in turn allowed ice build up and cessation of freezer operation.

Service provider and company say they ordered new freezer side door 3 weeks ago - nobody known when door is being delivered. Ice maker does not shut off - that has to be new claim. Service provider has no idea when door is coming then tells me he is washing his hands and is canceling the order for the door, Then I get e-mail from Service Protection Advantage that I threatened the service contractor and that refuse to fix my fridge. I am 74 years old, 5'1" and just want our fridge fixed!!!! Have been paying them out of my American Express card autopay monthly for 16 years - servicer who said I threatened him forgot that his work a few weeks ago broke the fan switch in the frig and we had no power for 24 hours - almost lost everything we had. Now I am waiting for 3 more business days to see if this company will ever change frig door which they say is on back order - from where - MARS? I have never been treated so horribly in my life.

Assurant knew how old my washing machine was when they sold to me an extended warranty for my washing machine in 2015, more than 3 years ago, for approximately $17 a month. I opened a claim in March 2018 to have the washing machine repaired. Assurant refused to repair my washing machine because they have determined that my appliance is being replaced due to NOT COST EFFECTIVE and offered me a $287.68 cash settlement. Assurant is NOT replacing my washing machine, but they found a comparable replacement for $900. So, I have spent more than $600 for Assurant to deny my claim, find me a replacement, and for offer me a cash settlement. At the end of the day, I'm out of pocket $1,212, $900 replacement washer + $600 for 3 years of extended warranty - $288 cash settlement. It is much wiser to put $17 a month into a savings account for when your washer dies instead of paying Assurant to deny your claim.

I guess we all have the same complaint. Poor Customer Service and communication between Assurant and their service providers. I filed a claim back in January the Service provider. Their contact came out. After researching the part needed it was no longer available. They informed them of that and Assurant closed my case. Called to get status but could not get no further than customer service for over 2 MONTHS NOW. They informed me that the claim was closed cause the part is no longer available and the Claims Department will get in contact with me. Well it is now March and I have heard nothing from the Claims Department nor will they transfer me to them or give a contact number. Is there really a Claims Department. But they have been paid and I have this service since 2014 and this is my First & Last Claim with them. Don't do it.

This was my second time to have to call this company for service in all of the years I have paid them for my appliances. The first service technician they sent to my home couldn't fix the problem as he didn't have the parts. So he said he would order the parts and when they were received that I should call back to schedule a return visit. Well he then closed out the tickets so I guess that is where my problem started. Their advertisement of Peace of mind protection and Reliability hassle-free is a joke. These people have no respect for the customer who is actually paying for them to have a job. When I got upset because I have been put in a loop of auto-bots and talked to 3 people the CSR hung up on me.

I purchased 2 plans to cover the purchase of our new cell phones. These 2 Year policies were not cheap but readily available. Here over my wife's phone starts coming apart at the frame or seams from normal wear and tear. There was no one accident or time period that caused the phone to start opening up. It may be from electrical heat. Anyway the associate said it is not covered as it was an accident. WHAT? There was not accident. My wife always "babys" her phone. It is carried in a protective glove and treated as an electronic instrument. I honestly feel the company is in financial trouble (recent lack of eBay Sales and Support) and I highly recommend NO one purchase anything from these people. You are throwing your money out the window.

I believe they sub-contract the work to highly suspect companies who are only good at making the repair last until the service contracts expires. I will never ever do business with Assurant again. If they were to be investigated for their practices I would not be the slightest bit surprised.

Called for gasket repair and tech came out and said clamp was missing. Declined. But when tech left he said he would fix for $350. Submitted complaint and denied. Called for service from another company and found clamp behind gaskets. Sent in pictures and keep getting the runaround. Have paid for 4 years and all they do is find a way to not repair. No supervisors. Hang up when you ask for 2nd opinion. Say 3 day review and then after 7 days say still being reviewed. Taking to court for denial of service. They are scammers and I believe they send out techs to find ways to deny claim.

We called on a Friday to get our 12 year old LG fridge repaired. We were able to get an appointment for Tuesday with a local repair place. This place called us Saturday and said they were booked and gave us another appointment a week and a half away. We called Assurant Monday morning and asked for another repair place as this was an emergency no fridge food spoiled. They could care less. We finally got a supervisor who said she would initiate an emergency ticket but it could take up to 48 hours. Emergency obviously means nothing.

Called to have my LG washer serviced. Was told they would have to get in touch with the locating team and that I should hear back from them in 1 to 2 business days. I originally contacted them on a Wednesday and as of that Friday hadn't heard from them so I called them back and was told once again that I could speak to the locating team and was put on hold. After about 15 minutes of being on hold I ended the call since I had company coming and needed to finish fixing my dinner.

Anytime I still needed service on my LG washer and dryer it costed me out of pocket or I had to wait about 3 weeks for the product to get fixed. Their service contractor were rude and condescending.

Do not purchase! I have had to use this service due to my LEMON GE dryer. It is only 16 months old and we have use the warranty 5 times. The technicians are not knowledgeable, and appointment times are not accommodating. The customer service is the worst I have ever experienced. It takes multiple phone calls with supervisors and hold times over 15-20 minutes to get anything accomplished. Again... DO NOT BUY!!!

I have spent over 10 hours on the phone over 5 phone calls with this company since the screen I had protected with a 3 year accidental damage warranty shattered a few days before Christmas. Two days after Christmas I made my first call to them and was told that I could purchase the new screen I needed and a credit would be given to me when the claim was processed. I purchased a new screen, and threw away the first screen that was shattered. I WAS NOT TOLD I NEEDED TO KEEP IT.

I paid big $$$ for this extended warranty on my very expensive appliances. My range stopped working, I called in. They sent me a technician. The technician ordered parts, came back, installed them and I was still having the same problem. They sent the company back. Same thing. They ordered a different part, came back, installed it and still not working. They sent the company back. Same story. They came, ordered a part, installed it, it's still not working and the technician told me that there is an issue with the appliance. It needs to be replaced. So I called Assurant and told them, they said the company would have to notify them that the appliance was no good and they sent the company back to my home.

I have an appt for a service repair from 12-5 today. Upon no one arriving I call and am told, 'the service persons called my home and no answer so they cancelled'. I was NEVER informed someone would call AND they say the number was that on my account...again, a lie. I can easily confirm that as there was no message or missed call on my phone. Upon calling back and begging for someone to come, they transfer me to customer service. After 45 minutes on wait I hung up. Note, we have this appt. scheduled for over 5-days and I have taken a half day off for meeting the service person. I know I have simply been lied to as they could not make the appt.

ASSURANT WON’T GUARANTEE A GE REPAIR PERSON!!! - Very poor English, repairman seemed to have found the cause of the difficulty, and hopefully dishwasher ok. HOWEVER, he asked me for something sharp, gave him a toothpick, which he used. After he left, I found pieces of the toothpick in the hole which he was using it to clean. So, clearly did not have the proper equipment. This is the first time I ever had a bad serviceman...

I called for service on my dryer. 1st apt scheduled for 11/10/17. Repairman comes, never knocks on my door or calls. Leaves a GE CALLING CARD, call back to re-schedule. So I call the # on the card, reschedule, another repairman comes 11/17. This time he gets in. Says my dryer is old and I should just go to the nearest scratch & dent and buy another one and charges me a service call, and says the dryer is working!!! I come home throw a load into the dryer, and after 1 hr the clothes are still wet and cold. It wasn't working!

Find another company for your insurance needs. My dishwasher got damaged and they sent somebody to fix it, a very useless tech that after diagnosed the issue (I had to help him to put back the appliance) he went to get the part and never show up again. When called Assurant to complain and see if they pressure the guy the only help they provided was calling the tech and set up appt again, which he missed again for a second time. They do not want to switch providers so I had to make a third appt for the tech to come, which I am sure the guy will miss again. Very slow process with them, they do not really care about your time, last call was 45 minutes waiting to be taken care of. Find another company. I wish I had done my DD before. They work with the cheapest providers in your area. STAY AWAY FROM THIS PEOPLE, when you purchase extended insurance make sure you don't do it from this company!!

I have unfortunately learned that my contract is with Assurant Service Protection Advantage and not Lowe's where I purchased my appliance from. I called Assurant on Oct. 23rd to request service for dishwasher repair. I was told I would hear from them within 3 business days to have an appt scheduled. It is now Nov. 2nd. I have called Assurant every day except For Sunday and Monday. Every day I am told that my issue is being escalated to a manager. After 9 business days I am still unable to get a service provider. I am able to locate a service provider, but, Assurant will not authorize me to do that even though they have now breached their contract with me.

I purchased an iPad mini through Amazon and along with that came the option to buy this protection plan. I thought it was a good idea so I bought it(2 year warranty). Today, I tried to submit a claim for a broken screen and I was told this product was not eligible for the protection plan since it was refurbished!!! If that was the case, why was I offered this? After being disappointed that the warranty was basically fraud, I found out I can't even get a full refund for the purchase of the warranty. I was told it would be prorated because I could have other products on the same warranty!! WASTE OF MONEY. DO NOT RECOMMEND - THEY ARE FRAUDS.

I have purchased both an LG washer and Dryer from Warehouse Discount Center. I like them, and when recommended to buy the extended service contract, thought it was a good idea. Did not know anything about extended warranty companies. Unfortunately the company they use is Assurant. My first experience was having my washer repaired, a door seal, and it took 3 service calls and 7 WEEKS. The first call is only diagnostic and they have no parts so they order them which takes forever! Setting up appointments is a nightmare. Assurant and the repair company they use in LA is My Appliance. Total nightmare!

This company is the biggest ripoff artist I've ever had the displeasure of dealing with. My 87 year old Mother has been paying for 13 years on a "service protection" plan. Now granted I should have paid better attention to the "policy" before now BUT I didn't. So the washer breaks down. The service tech shows up a day or two later. Says he doesn't believe the company will do anything. Too many things wrong with the washer. I worked just fine and then oil all over the clothes. Anyway the plan was paid in March 2017 for the entire year.

Been paying for years for this service... last month our ice maker was not working, they sent a repair person, who was rude and told me to blow dry the ice maker because it was not broken and it was frozen. He said he would not change parts and would come again if this did not work. This is a scam, he gets paid regardless of fixing or not. I called Assurant Service Protection, explained the situation and they put me on hold and hung up on me! We called again today and we went through the prompts and when we were to be connected to service, it would disconnect or have a busy signal. This was during working hours that they advertised as being open.

The beginning of July a technician came to my home to repair my freezer. He informed me that three parts needed to be ordered. As of today September 15, he has not returned to repair the freezer or called me. I have spoken to numerous personnel regarding this matter. First he did not have all the parts. Second he had all the parts but just wouldn't come. Schedule several visits but didn't show up. The supervisors spoke to him but he would not keep his word to them. Now he is supposed to come on Monday. I am tired of talking to different supervisors. I only asked Dan, a supervisor who called today that I wanted to speak to the person I last spoke to.

Assurant Protection plan is an Oxymoron. Assurant is the worst appliances insurance ever, horrible customer service. Don't waste your time and your money with them. Been over a month and have been lied to over and over again. I believe this is a scam operation for sure. When they do call an appliance company to come out the appliance company is under the impression the homeowner is paying the bill. It's crazy frustrating and then when you do call it's an hour wait to get someone who cannot help and says they will escalate to a manager but no manager is ever available to talk to.

If I knew that this was going to happen with my microwave first I would never buy a General Electric appliances and second never use Assurant protection plans, Assurant is the worst appliances insurance ever, horrible customer service... Don't waste your time and your money with them. I'm calling about my microwave every single week, is been almost 2 months like this. Assurant sent out a GE tech's from GE repair to fix the problem and they told me it will take 4 or 5 days but now every single week is a excuse. They keep telling me or lying "Yes you will receive your microwave tomorrow or Friday" every single week... And they never show up. No even call us to report what is happening with my microwave. I'm still waiting for a manager to call me... I don't know. What else to do... This is ridiculous.

In 2012, I bought a five-year extend warranty plan for three appliances for $1227.28. Close to end of the plan, I requested a service and was told that the plan was cancelled. They said they were paid but refunded about 50% of the payment. I did not cancel the plan and have no records of the refund. Also, I have never received a communication that the plan was cancelled. This company is a scam. As countless customer complaints show, they collect money and do not provide the services they sell.

Save your money, they will look for any reason not to cover your item and their customer service is terrible! I purchased GE appliance (which I will never purchase GE again) and the first 2 times they had to repair my fridge. Assurant sent out GE tech's from GE Repair so they had all the proper equipment to diagnose the problem. Then they sent our RR Repair, they did not have the software to connect to the fridge and since it wasn't make the "loud noise" when the tech came out, he said he couldn't diagnose it.