Assurant Service Protection Advantage

When I went to the Assurant site, the process of scheduling and describing the problem with my refrigerator went swiftly. I had no problem filling in the information requested and the scheduling process for repair went quickly. I am presently awaiting the repair call from Assurant's repair department indicating what time the repair person will arrive at my home,

The web site works well but with longer than expected service response time. Food in the fridge is starting to smell rotten and the fridge is needed daily is especially needed working during a time of eating mostly at home.

I bought a Bauer pole saw and had used it a few times. I was cutting some limbs on a small tree and it was working perfectly and I really enjoy the tool. I set it down for a minute to move some branches. Fix it up to use it and it just stopped working. Could not figure it out and I knew I had a fresh battery in it so I was concerned if I got the protection plan or not. When I got to Harbor Freight they said yes I had purchased it and that is because they always are courteous and ask me if I would like to purchase it. After that the exchange for new product was no problem. Just took a few minutes and I was on my way with my new pole saw with a new protection plan on it for 2 years.

Susan was very professional and nice to work with. No Predator motor in stock. I’m 120 miles from Billings. Will have to return to get a new one. That’s 480 miles round trip twice. While there I bought 2 more items I like Harbor Freight motor for my trencher. This will be 4th motor including original Robbie rec. warranty.

The process was somewhat lengthy and time consuming, but hope it will be worthwhile. I hope that emphasis can be shifted by some manufacturers away from designing less expensive consumer items (sometimes called "programmed obsolescence", i.e., fail soon as warranty runs out, or even before and cannot be redeemed/replaced easily), to providing durable safe products at reasonable cost, that will last much longer, hence helping to improve environment, reduce climate change, make better use of limited power/water resources, etc. Even manufacturers of larger items, like autos, refrigerators, washers, air conditioners, home building products, etc. may have to would need to consider making things last longer.

I scheduled an appointment online, but no one appeared and, when I called the automated voice said it had no record of an open service call. It is very convenient to set up a service call, but when nothing comes of it is quite a disappointment.

Expected warranty service plan to be for repair service for dehumidifier purchased on 8/20/2020 that has stopped working. Service was not scheduled. A check for an unknown amount is to be sent. GE Dehumidifier with pump cost $299.00, after tax $328.15. This dehumidifier was well maintained and location was unchanged.

Exchange was fast and without questions, I didn't remember if I bought the replacement plan so they looked it up for me in the store using my phone number, after that they replaced my compressor with a new one they had in stock.

Useless extended warranty services! My refrigerator is out since 6 months, I called in October in 2021 and they came and changed the part in February 2022 and asked me to turn on the refrigerator after 24 hours. I turned it on the next day with the same problem. I called the warranty again and first they said the case is closed and open a new case with Nebraska. I opened it again and since then they don't even know what they are doing. It's been over 2 months and I called them and after waiting for over an hour for them to find my case, they said that we sent the request and someone will call you in 48 hours. The 2 weeks passed and nobody called. I called again and they repeated the same story.

Water filter will not come out. Filling out the claim was easy and straightforward. Able to set up a time in just a few days for repairman to to come to house. It didn't take much time to complete the request. Given I am a senior citizen and not real adept at using a computer, the processes was easy.