Assurant Service Protection Advantage Reviews

Sevag was perfect!! He had previously been here so we were delighted to see him return to do the microwave repair. Sevag is very informative, thoughtful, does NOT leave any mess, and is a true professional in every way. We don't look forward to having it break again but would enjoy seeing Sevag if that were to happen. Thank you Sevag!!!

Very good company. Juan, the tech, was very polite, and he explained everything he was working on and the parts he had to order. He deserves a 100%. I have worked with this company for years and never had a problem. Very satisfied with their work.

Great working Sears Group- All parts done in a 2 days - came back and finish in less 1/2 hour. I would work the Sears group much better than the workers a year ago and never done right- Go Sears workers!!

Got great service. Technician was friendly and on time. Needed to replace the control board and front left burner switch. The needed parts were ordered and were delivered to my door, ready to be installed on second visit.

I was very pleased with the technician - his professionalism, repair work, explanation of the problem and fixed it. I was still on a warranty and plan to extend it prior to expiration date. I am an 87 year old widow, suffering from multiple myeloma with chemo.

I have always purchased extend warranties on my appliances. I called in a service request through Lowe’s warranty 800 number. I was connected to Assurant and they sent out Axis Appliances Repair. They have 1.3 stars through yelp. My the tub in my washer was loose and every once in a while the cycle would go longer than it should. One time on the white cycle it went all night. The technician did not speak English very well. He said, "I tighten your tub very tight and I will talk to supervisor about washer and they will contact you back."

Another company with predatory practices to take your money and not deliver services as promised. They sold me an appliance warranty but don’t actually ensure the service is provided. They contract out to yet another service, which doesn’t actually do what you need. Assurant then just points the finger saying they don’t actually provide repair services and you are left with no support and your money gone. They just tell You to call the repair service, which then tells you to call Assurant. You are left a victim of another scam. Better to just find one person and pay them to get your appliance fixed. Nothing lasts anymore and there’s no integrity with companies that make promises when they take your money.

When I bought the refrigerator the salesman told me if I had any troubles at all to just call Lowe's or come in and you would take care of everything . As it turned out that was a big fat lie. I had to call three or four different companies and explain everything and go through all kinds of horrible horrible crap with Lowe's when the salesman lied to me and told me all I had to do was call Lowe's and you would take care of everything. That was a lie. I had to go through three different companies or it might have been four. I am disabled and I needed help and I had to wait and ask for help to have someone else talk to all these people and all these different companies before I got any kind of results.

I purchase a $467.00 three year plan to cover a GE Ice Maker. In November 2025 is stopped working. I scheduled service. The tech said he needed parts and would get back to me. I advised that I had an XMAS party and needed the ice maker. No problem he said. He showed up in mid December to fix the unit and asked where the part was?? I said I never received anything. He reordered part and was to have it repaired by end of Dec. I am STILL waiting. I called to complain yesterday and was told.... cancel your plan if you're unhappy! Really! Stay away!! Find another company.

I tried to get my dryer repaired, but they just gave me excuses—apparently because my coverage was set to expire in six months. They sent a technician, but he didn't resolve anything. I called again and explained that my coverage was about to expired; they told me not to worry—that even if it expired, they would continue to cover me until the dryer was fixed. When I called back later, they kept putting me on hold and wouldn't answer. When they finally did answer, they told me my coverage had expired and that I would have to pay for the repairs out of my own pocket. They never fixed my dryer. Do not buy this coverage, because they don't resolve anything.