Assurant Service Protection Advantage

I purchased an add on warranty for my Bean Bag Chair and I am really glad I did. Less than a year after purchasing my Bean Bag Chair, I unzipped it as it needed more shredded foam added to the inside, the zipper broke and I couldn't close it back up, thus the shredded foam went everywhere… I spoke to a representative at Assurant about this, the whole process took less than 10 minutes. In about two hours, I had an Amazon gift card in my email for the full purchase price of the Bean Bag Chair! SO happy that I purchased the add on warranty!

Dryer won't turn on. I tried the usual things, checked the circuit breaker and the plug. I also found a suggestion on youtube.com. They suggested to see if the large Temperature control was cracked, it's made of plastic. It was not cracked. It was suggested that I might need a new temperature control panel.

I purchased a sewer camera (first time) when my RIDGID unit broke, while waiting for repair I purchased a weak inexpensive knockoff (kinda) online and opted for the $50 3yr warranty. ! Year later the unit failed. I contacted Assurant, answered a dozen questions and was emailed a return credit in the amount of the unit I purchased, It took all of 5 minutes- turned around and bought the same unit (different name this time..) and another warranty. Again, 1yr later, unit failed... Return process the same, 5 minutes, return credit in hand (the return credit was credit from the store I purchased from..) This was a week ago.... Went to purchase a third unit and unfortunately had no option to purchase the warranty a third time.... But it was great while it lasted.

Refrigerator is set at 41 degrees but ice forms on water in refrigerator at times. I set at 42 degrees today and it went up to 50 degrees. Then Turbo Cold setting took it down to 30 degrees. Have up to 20 insulin pens requiring refrigeration but cannot freeze. Extremely costly to replace. Prior visit by technician cannot determine why this occurs as nothing unusual registers on computer at time of checking.

The web site works well but with longer than expected service response time. Food in the fridge is starting to smell rotten and the fridge is needed daily is especially needed working during a time of eating mostly at home.

Had a sofa that developed a tear and when I put in a warranty claim it was initially approved, then denied a day later before a service technician could even evaluate the damage. After reaching out to Assurant all I receive is generic messages "Based on the information provided, it appears the damage you reported is not a covered issue." with zero helpful information.

A stone fell out of an earring and was lost. Assurant would not let me send earring for replace the one earring. All they gave me was a $10 gift card which doesn’t cover the cost of the earrings. I paid approximately $38 for them.

Filed a claim for a 1.5 year old washing machine that broke on 11/26/2022. It's now 1/12/2023 and I still have a broken washer. It's been escalated 4 times from a repair to a replace. Still no resolution. The local service provider explains that they will call when parts come in but I found out that one part is on backorder (as of 1/12/23). All I get is wait 2 days for the unreachable "higher department" to contact me.

The repairman was courteous and respectful of our residence. He quickly found the problem and repaired it. He also provided advice about the dryer operations. Should I ever have problems with my dryer in the future, I’d like to have the same repairman.

When I bought my RV, I was assured that the Assurant extended warranty would cover everything except tires and freeze damage. Over Thanksgiving weekend 2022, my RV's awning was out during light rain. The seam ripped that secured the awning to the motor. I took the RV in for repair and was told that Assurant denied the coverage due to it being cosmetic. The last time I checked the awning fabric was functional. I am spreading the word so others will not be ripped off by this company. When I was sold this extended warranty I was told it would even cover the paint/stickers on the RV if they faded. Misinformation is no good. It cost me over $100 for camping world to tell me Assurant was not going to cover the issue.