Assurant Service Protection Advantage Reviews

My experience was fine as well as the repairman. There wasn't anything he could do since the machine was not built to fill up even halfway, resulting in me having to do only small loads at a time, thus destroying any chance of saving water or electricity. Government regulations have destroyed the reliability and efficiency of appliances.

The technician was knowledgeable and explained exactly what he was doing, and what the problem was. I only needed to wait a few days after scheduling the appointment. My washer was repaired quickly and I really appreciated the careful explanations by the technician. I am completely satisfied and very, very pleased.

The serviceman arrived within the window of time. Diagnosed the problem upon first examination. The needed part was in his van. Within 15 minutes of his arrival, the problem was solved. Needless to say, I am thoroughly satisfied!

I found this website easy to use. I should point out that there was information I needed to know, but because I kept everything handy, the process was very smooth. As a 76-year-old man, I sometimes find websites something to dread. This was easy.

When your washer goes out immediately, you panic. I found the number for my warranty service plan. Call them, and they scheduled me an appointment. I did not have to look for a person. It was automatically assigned, which I really appreciate the first time the person came out he looked at the washer said he needed to order part told me how long it would be before it was in. It would be sent to my address directly after I received it. I did have to call and reschedule an appointment. I am very grateful to have the warranty because the repair service and the part would have probably cost me more than a new washer. I highly recommend recommend a warranty plan.

Which is not very helpful for a repair bill estimated to be around $336.00. I'm thinking the purchase of the warranty was a waste of money.

Good luck getting service. Had two appointments both confirmed and at the last 30 min of the window of tech arrival you get an AI text that says they won't be coming today. To talk to a real human is next to impossible, and the AI system is worthless. Now, after finally talking to someone, they say they are going to locate another third-party service provider, which will take another 2-3 days or longer. I will never buy an Assurant warranty again. Don't waste time, thought, or worry if the extra warranty is worth buying. Do yourself a favor: buy something with the least amount of plastic, electronics, and glitter & flash. Go simple and basic. Don't think this bell and whistle is great; gotta have it, the extra warranty will help. No, they don't care what problems it causes you. Assurant does not respect your time nor the problems they fail to help with or further cause.

When needing repair in the past the technicians always showed up on time and finished the job in a timely manner.

I’ve paid my warranty which offers replacement. I have been in touch with Assurant. They finally loaded the MC but it was declined. Now I have to call them to fix the problem. I’ve been without a washer and dryer since October 15/26. Outrageous customer service. On a scale of 1 - 10, 1 being the lowest rating, I rate their customer service a “1”.

I'm glad I purchased an agreement for our appliances through Assurant protection, it is well worth the money when needing major repairs to your appliances so after 6 years and 2 repairs I am very pleased with my plan with Assurant Service.

Assurant Service Protection is pocketing consumer money for service contracts they completely fail to deliver. I paid $500 for an extended warranty administered by Assurant for a $600 dishwasher. When the appliance broke down, Assurant completely defaulted on their legal obligation. Their technician network is an absolute joke. They repeatedly no-showed, missing multiple scheduled appointments without a word. The single technician who did briefly step into my home performed zero actual diagnostics or repairs, pushed a single button, and left immediately.

Broken washing machine since Sept 10, 2026. Three times Bodewell service guys have come out (Luis on 9/17 & Joel on 9/30 & 10/23) and replaced multiple parts & it’s still NOT working. Bodewell cancelled my appt for 10/14 & Assurant cancelled my case. Old Case #**. New Case #** (Luis provided). I’m 74 years old on a fixed income with a washer under warranty & can’t get it fixed or at least compensated to purchase a new machine!

They may be great for cities, but rural is the worst. I will never waste my money with them again. They have no options but A&E Service which is Sears. Sears used to be good decades ago, but I would not rate them 1 star. Our 6yr GE front loading washer quit dispensing softner. No water flowed through dispenser during rinse, only through detergent and bleach tray to flush as is supposed to happen. I suspect solenoid.

It does not fill no more then 6 inches of water and this does not help me w/ the 6 to 7 pants or a comforter. I have to to finish filling w/ the water hose to be able to wash a big load. I would really appreciate if something could be done about this. They have been out here three times and all they do is reset whatever it is that gets reset, but still the same thing.

Sent several unqualified repair technicians. Caused more damage. Then said unrepairable.

The service with this warranty company does not meet the standards that I am accustomed to. It is unacceptable and able to speak to a live person who knows anything. AI, I’m sorry, doesn’t cut it and able to get contact information. had no notification in regard to supposedly the gift card, which is not acceptable with me. I want the refrigerator repaired. which was not done.

The service technician was professional and told us what he did.

8 weeks of dealing with AI screening, poorly prepared servicemen, 8 wasted days of waiting for them. Wrong parts sent, wrong parts brought, parts not available. There was horrible coordination between the AI unit and Sears Repair.

Andre, my repair technician, was on time, very knowledgeable, easy to work with, on time and had the part I needed on his truck. I’m very pleased!

Excellent service. Technician was very courteous and very knowledgeable.

GE repair man knew exactly what to do to fix issues.

I can't believe that anyone has had a positive experience with this company. We are ready to throw our stove out the window. Long, boring story short, over a period of 7 weeks the repair person cancelled at the last minute 4 times, and one no-show. Endless calls do not get someone to our place. They just keep rescheduling us - trying to wait us out, I guess. Don't use them!!!!

Well, it has been twelve day days now without a refrigerator. Service protection, after the first visit, initially said, 'it will be 3-5 days to order parts.' Then he will come back. This was on September 23. I called a week later, and got the following: "After reviewing your claim with the service provider, we have found: The servicer received authorization for parts / repair as of 9/29/26." Another 7-10 days without a fridge. This is crazy. A fridge is one of the most important parts of a home. Well, It is now Oct 4. No parts have arrived. Did this request just sit on someone's desk? Or is it still sitting on their desk?

NO Communication about the issues or what would be covered & not covered. The service rep can out once & said he had to order an igniter & left 2 months later he came out & said mice had chewed the wiring & he would order the part. No other communication until I call the repair company and their was buy an new oven. I will not purchase a service plan from Lowes ever. COMMUNICATION IS IMPORTANT about what it would cost outside the service plan.

Our request for service was quick and professionally handled. The replacement product was perfect, with genuine parts.

My washer was not fixable. After 2 weeks I finally received a notice of a pro-rated refund on a gift card to be used at the GE online store. I don’t like to be forced into using that option. I want to see the a crisp appliance at a retail store. The response from Assurant was over 2 weeks, too long! I want the amount of the gift card sent directly to me.

The technician arrived on time, was professional and did the job well.

They have wonderful customer service and are very responsive.

Matt came out from AJ's Appliance (third repair guy) on 8/19/26 reinstalled dish washer. Have used it one time. So far so good, however he did not take pictures of my damaged counter top from me. Said it was in his report. Said I should get an email in two days. No response. Until now., I hope repair holds out. Would like a copy of his report and a response about repair of countertop ASAP. Have sent several pictures on prior claim that was for the same problem.

Quick and friendly response. Excellent repairman. Job well done.

They are the worst appliance warranty company in operation. I'm done buying warranty from Home Depot. They told me they bought, billed me 3 months after. They're scammers. Rubbish!!!!

I have a three year Assurant protection plan on my two year old washing machine through Lowe's and it is broken. Trying to make an appointment for a repair has been the worst customer service experience of my life. First Lowe's booked an appointment with a local provider that the provider was not able to honor. The email I received from Lowe's about the appointment didn't say anything about it being subject to confirmation by the provider, it just said the service was booked.

Terrible, time consuming and waste of time to deal with agents in Philippines and even supervisors that don't do much except stalling the cases that needed to write a Demand letter and still be waiting.

The technician called before he arrived, and he was here in the time frame he said that he would be. I explained the problem, and he went right to work. He found the problem and replaced the offending part.

I purchased a Lowe’s Protection Plan for my refrigerator specifically for peace of mind if a major problem occurred. Unfortunately, when I actually needed the plan, the experience was extremely disappointing. My refrigerator completely stopped working after already experiencing other problems, including freezing food and making unusually loud noises. Lowe’s scheduled a service appointment, but the technician arrived an hour and a half after the appointment window. He did not have the part needed to repair the refrigerator and determined that a new motherboard needed to be ordered. The part is not expected to arrive until Friday.

This is a total SCAM. I called and their system was down. They told me to call back... When I called back, they said they couldn't help me because I had booked someone to come. Yes, I did because my fridge was broken. Service was a joke. DO NOT USE THIS SERVICE.

Had a great experience and our technician was very friendly and helpful. Found the problem right away, ordered the new part and was fixed within a few days. He also figured out why our ice maker wasn't working. Thank you!

Great tech; he was on time (he was ahead of time). The work was completed fast; no wasted time.

This company's reputation is all about their technician Chris. Chris is knowledgeable, Professional and I wish we could clone him because every company needs a Chris.