Assurant Service Protection Advantage

Our washer basket needed to be replaced and we were told that one was on order. After a series of phone calls Assurant decided to cancel the part and pay the depreciated value...221.00 which is less than 1/3 the cost of similar replacement. I explained that I just wanted the basket to be replaced and was told that the 'expediter' decided not to fix the machine. Not sure which was worse, the low depreciated payment or the totally snotty response from 2 representatives. What was the point of having this insurance for 10 years? When we needed them, they let us down hard. Buyers should think twice before dealing with this company.

Samsung 4 door flex ice maker is not working and is currently a block of ice. Original incident was started on 6-11-2019 with local service provider. Service provider came to house, ordered parts and was scheduled to install. The day before they were to come out we received a call from local service provider stating they were no longer authorized to service the Samsung ice maker and we should expect a call from the Dish Network to schedule service within 24-48 hrs. The 6-11 incident was closed and a new incident opened on July 10th.

Our Samsung refrigerator started leaking water. We called Assurant but no one showed up for 4 days. Meanwhile, our wooden floor got damaged. Assurant sent someone (One Stop Repair company - 303-968-8141) but the technician could not fix it. Two more technicians came by. No one could fix it. Now, after 7 weeks, Assurant claims that the refrigerator has a preexisting condition. It is a brand new appliance purchased from an authorized dealer and delivered professionally.

I have been paying for this coverage for over 15 years, $3000.00. Water Heater has failed, They told me to find a plumber and fix if possible. I had to replace it. Over $900.000. They say they are sending me a check for $71.30. Either they have me mixed up with someone else or ? you cannot get a live person on the phone. Only a call taker in Manila!

In July of 2017 my LG French door refrigerator Model # LFX 319-45ST/02 was not cooling properly. At the time, my 4 year old refrigerator was out of warranty so I had to purchase a 1 Year extended service plan from Assurant. After several phone calls with Assurant, it took nearly a month to have LG's authorized service provider come to my home to finally repair the problem, partly due to a compressor part that was on back order for almost 3 weeks! The repairman that came to my house, did damage to my kitchen while repairing my fridge. Even though I was told by Assurant after the incident to document the damage with a written description and photos, I never heard back from Assurant. To be honest, I was just happy that my refrigerator was repaired. Try to go without a fridge with a family of 4 in the middle of the summer for over a month! Not fun, super inconvenient and EXPENSIVE!

My 2 yr old GE washer literally exploded during use over one month ago. Assurant sent out a service tech in about a week. The tech took pictures and said that the machine was faulty and cannot be repaired properly and should be replaced by Assurant. He said he would send the photos to Assurant as proof along with his report. After numerous calls to Assurant to resolve the situation, they finally said that they have no record of report or photos. The people answering the phones are only call takers. There is no way to reach a Manager for assistance. Very frustrating and stressful situation. I don’t know if I will ever hear from anyone. Not counting on it. Terrible company and I paid for a 5 yr. extended plan.

We initiated a claim last week on our dishwasher, which was purchased in 10/2015. The technician came out quickly, and submitted a parts list for approval. Five days later, I checked for an update and it simply says the claims is "CLOSED". Customer service calls are routed to an offshore telephone service, and it's extremely difficult to communicate with them.

We are currently waiting on our 5th repair visit in less than a month to fix our 2016 GE refrigerator. The freezer is not working. We have had to throw out all our food twice and offered no compensation. Every time the technician comes out he replaces a part and says it’s fixed. Our freezer is currently registering at 62 degrees and all the ice melted and damaged our finished basement. We just want a new refrigerator! We have had to take 5 days off from work and the progress is unsatisfactory.

My GE washer stopped spinning April 17/19. It is now June 17 19 and my washer is still not working. It is actually in pieces in my laundry room. Tech has come 3x so far to diagnose, order parts, order more parts, was given the wrong part. We have submitted a complaint about the process. 4 days off work, spending approx $50 a week at laundromat. At this point I could’ve paid someone to fix it myself or purchased a new machine (Even though this one is a year old). Last night at 830pm on Sunday June 16th a service rep left a message that the repairs take as long as they take and there is nothing we can do about it. Also as long as they make parts to fit this machine they have no intentions on replacing it. I’m sure they have spent more than the purchase price in parts and service calls at this point. Waste of money, nightmare experience.

We have a GE monogram refrigerator and an extended warranty through Assurant. The fridge is not cooling and the freezer fluctuates. For 6 weeks now we have not had refrigeration. They have been out here at least 4 times. The first few times the guy would just press a button and leave. Once he told us to defrost and leave it off for 2 days. We did that. Each time we knew that was not the answer. Each time he would explain that this was what Assurant required. He admitted he had no idea what the problem was and wanted to replace a bunch of parts. Assurant would only authorize replacement of one part at a time. So he replaced one yesterday, left, and of course it's not working. It's at least a week between visits. Does the warranty really contemplate two months without a fridge? Pretty sure they are hoping we give up and just go get a new fridge. At this point I am willing to say they are engaging in fraud.

I have a LG refrigerator which was not cooling enough. So I called Assurant and they said a technician would come to fix it, and the technician was supposed to show up 12-4 pm, but never showed up. When I called Assurant they said, the fridge should be repaired by LG Service technicians this time. The LG technician came after 5 days and when working on the fridge, he said he does not have the required parts and it might take 2-3 weeks for the part to ship and get it installed. I have a 2 year old at home who needs his food, milk and fruits daily. This is costing us a lot for a family of 3 with 2 guests as well at home for the next month.

Assurant has bad service providers, who are never responding to call and not taking care. It is been 2.5 weeks. No one is showing up to fix or even communicate. They scheduled appointment. Not even showed up and also didn't even called to tell they can't make it. Total waste of money, Nebraska Furniture mart why it is selling this kind to consumers. I think they should think about it. My dryer is not working, still don't know how long it going to take. And so much work and expensive to get laundry from outside. This machine is broken second time now. Don't know how many times it is going break. They said they can't even replace, until it is repairable they need to repair, each repair takes months to get it done. Please be aware if you are taking something like this. Be prepared to handle all this.

In December I filed a claim to fix my washer, well after 4 weeks of runaround from Assurant and their signed service provider my washer was finally fixed. That was 1/31/19. On May 20, 2019 my washer broke again, I called Assurant and of course the same fly by night guy came out yesterday on 5/22. He left his car running, came in, pushed the power button on my washer and said "it is the same part as last time." He had no tools and no desire to be here. I said "how do you know that" and his response was, "Oh I bought the part off eBay. Last time I figured it would only last 3 months, well it's been 3 months". Are you kidding me? I pay $400 a year for this coverage and that's his response.

Assurant is a total joke, my device was stolen and I filed a claim and paid the $149 to replace. I received within 2 days, however it starting acting weird and turning off by itself even when the battery was at 100% I called them as even now from the side is bulging up and they said that I would have to submit a new claim that that is physical damage. I took my phone to Apple and even they said that it’s the battery. I called them again and ask to speak to a supervisor and she (Laquayla was her name) acknowledged that they did sent me a refurbished phone but that I still needed to file a new claim. I asked to speak to her supervisor and she said she had no supervisor that if If I was unsatisfied to go ahead and send a letter to Assurant’s corporate office!

We have experienced the absolute worst customer service possible in dealing with our Assurant insurance claims related to our Electrolux washer. We are now at nine service visits in the last four years for our washing machine. The issues keep coming and there is no end in sight. Assurant refuses to discuss the replacement of the machine unless a technician deems it unrepairable. We spent almost $2000 and were told when we purchased it from Nebraska Furniture Mart that It was a very reliable and well-made washer and we’ve had nothing but issues. Most recently on the ninth visit for an error code, a technician called Assurant to notify them that the unit was unrepairable. Customer service at Assurant told him they would contact him by Friday of this past week to provide resolution. That did not happen and now we are close to two weeks without a washing machine.

Lost my Apple Watch series 4 on April 15, and called Assurant to file a claim. Gave them all the information they asked for, and they said they have no available watches. Today is May 11th. Still have not heard from them so I decide to call them. Still they have no watch available. The only thing they offer is for ME to purchase the watch and they will reimburse me, REALLY? That's what ASSURANT offers? What kind of insurance is this? T-Mobile definitely has to change company or else they will be having A LOT of unhappy customers like me. Oh but Assurant does not go one month without charging the insurance fee, and when you need them, all they say is "sorry for the inconvenience" like that really helps. And they say they been in business for decades? For what? They sure aren't helping T-Mobile customers. Very unhappy with their service.

LG Fridge is only 3 years old. After the Service Company being a 2nd NO SHOW now, I am now waiting for the 8th trip by them to try and repair our refrigerator. Assurant's first choice Service Company is HORRIBLE in technical knowledge and Customer Service. I've been hung up on 3 times by A&E and they've been a NO SHOW twice now. I've tried to get Assurant to send out a different service provider or send a new fridge, but their response is that have to use the original provider. No desire from Assurant or A&E to take care of their customers. DO NOT purchase any warranty contracts from Assurant, since they won't provide any Service. I will also be speaking to Nebraska Furniture Mart about their choice of Warranty companies.

I have tried for five weeks to have my refrigerator repaired. I call Assurant and spend more time on hold than talking to a representative. They now say there is no service provider in my area told me to find someone myself. I found A&E who is an authorized service provider for Assurant. After two service calls by A&E, Assurant will not send an order to A&E so they can order the compressor. Today they told me once again to find my own repair man. Something has to be done about this company. Nebraska Furniture Mart is also responsible for this because they sent me the notice that I needed to purchase the extended warranty from them. After doing this two years in a row, I find out that it is Assurant, not NFM . I have been without a refrigerator for five weeks and am going to bring a law suit against Assurant and Nebraska Furniture Mart! After reading all the bad reviews, I hope many others will also do this.

We purchased a GE French door refrigerator. It stopped working in March. Original warranty had run out so we have to deal with the extended warranty. They have been out four times. They have changed compressor dryer units etc. Each time they come out we have to move the island that has a hard wire microwave built in it on brand new floors. It's extremely difficult. Tech came out yesterday because the refrigerator freezer still does not work after the new compressor. He called service Protection Agency and told them he did not think this refrigerator is fixable. They insisted he order yet another part to try. This is beyond ridiculous.

On April 8th, I had a service technician from A&E Service to repair an issue on my GE Profile Refrigerator in which I believe the drain plug was not draining properly as water was pooling at the bottom of the refrigerator and leaking on the kitchen floor. The service technician arrived and I explained the situation and he promptly told me the immediate fix was to defrost the refrigerator. This will clear the drain plug issue even though I had already performed that task earlier and explained that just a few minutes ago.

We purchased a side by side Samsung refrigerator in 2016 from Nebraska Furniture Mart. We decided to purchase the extended warranty.. Guaranteed to cover the unit. On February 22nd, 2019 our refrigerator quit working so we made a claim with Assurant. They sent out a company that replaced 7 parts... Still not working. Then they sent out A&E Factory service who has replaced the compressor and several other parts. Here it is May 3rd, 2019 and the refrigerator is still not working. The only thing Assurant will do is order another technician to come out and see if they can fix it.

Assurant is a SCAM. We've been waiting for a $ 1,230.86 from last 5 months. We call CS in Philippines and they keep saying check has been sent which we never receive. Then they say they will cancel the old check and issue a new one. Which again will be send via USPS. We offered that we will pay for a certified mail or UPS or FedEx. They won't do it because they don't want to pay. Wanted to talk with someone in USA but every time got transferred to Philippines. Claim # ** is still unresolved and now when I started doing research on this SCAM company Assurant AKA Federal Warranty Services AKA Service Protection Advantage the reviews explains why we are having difficulty getting our check. DO NOT BUY EXTENDED INSURANCE FROM THIS COMPANY - HIGHLY RECOMMENDED.

SCAM Artists. 100 excuses not to pay. We purchased the home warranty on our appliances, dishwasher, refrigerator, etc. After having our Samsung refrigerator repaired approximately two times on the purchased warranty from Assurant, due to the fan breaking for the icemaker, it recently broke again and our warranty is still valid. They now told us that the information they have for our serial number on the refrigerator does not match their records. They are stonewalling us, passing us off to other people 5 to 6 times in the course of our call and making us wait up to 20 minutes on the phone.

HVAC was down, had the service man out specified by Assurant. Said it needed a part, waited 1-1/2 weeks. No heat, and when he came to install it, said another problem is there. Said it was irrepairable as the leak would keep forming and had no A/C as the Freon was gone. They recommended I replace the system. Now I did, and submitted my paid invoice to Assurant with Incident #, etc. that tech. people walked me through. Emailed them multiple times no response, spoke on chat and they said it takes 10 days. Again no response. I called and spoke to them and they said it wouldn't be covered without their approval. I assumed the tech. people informed them of this problem because they told me how to submit the claim and particulars they discussed with me. Person in Claims Dept. was rude and didn't want to discuss anything. Now what?

Today it is March 28th and my fridge from NFM went bad in 2nd week of Feb. Three service visits with different attempts to fix. Assurant pocket my money and then tell me to call their service provider each time. The service provider has not fixed my fridge still. Food gone rotten thrice. Finally agreed to send the $200 check to cover for food loss. But what about my fridge which is still bad? When I call Franz and Josh on the phone and they escalate to the supervisor Andrea and then Anne, both of them flat out tell me they have not received a report from the technician who has documented the last visit date as March 25th when he actually come in March 22nd. Say they are obliged to wait 5-7 business days for a technician report!

I have a service contract on my refrigerator built-in Monogram since 5/4/2009. On 2/26/2019, I submitted a claim to Assurant as my fridge stopped making ice, on the fridge side all my foods are frozen and the temperature control knob was unable to turn. On 2/28/2019, GE Service man dispatched at my house advised me that the broken part was no longer made so it's not repairable and told me to call my insurance company. I called Assurant the same afternoon to report the non-repairable part. The agent handled the call told me that they need to wait for the technician to submit his report. I called back the next day on 3/1/2019. The agent put me on hold to call GE Service and was told that the part was not repairable. The agent advised me that it would take 3 days until Wednesday 3/6/2019 for the claim office to make their decision.

We have had our Samsung Dryer repaired now a total of 7 times. The service man says it can no longer be fixed (it is irreparable. We have a family of 4 and both our kids are in 2 different sports so we do A LOT of laundry. We have had to miss work on every one of these "repair" times. The window is a 4- 5 hour window they give you that it will be there.

Since Nov 2018 we had 4 different providers that came in to fix our dishwasher. They sent people not knowing what to do. They didn't fix anything. Also one time they sent someone that didn't know how to work on Viking brand. We waited 3 months to finally have an answer and said that our repair was an accidental damage and they will not cover any repair. A brand new dishwasher that needed a new door, coming up with excuses so they don't have to pay for it. HORRIBLE SERVICE... They charged us 100$ monthly... For nothing!!! Huge scam!!! DON'T BUY IT... DONT WASTE YOUR MONEY AND TIME... WORST COMPANY EVER.

My GE dishwasher stopped working after 18 months. I contacted GE and they recommended I call Assurant. I paid for the extended warranty and they set up the first service appointment which never happened. I had to call them over and over to try to resolve the issue. They kept saying they were looking for a GE repairman in my area. Finally after two months, someone came and said they needed to order a part. Two weeks later I called the repairman to see if the part had come and was told it was no longer available and Assurant had canceled my service. They didn't notify me so I called them again. They said yes they had canceled my contract and my money was refunded to my credit card (which it was). I again called GE and they sent a GE Factory service repairman who had the needed part on his van and fixed the dishwasher within an hour! This was three months later. I would not recommend Assurant.

This is the business model: If you need to file a claim, you can call the automated service or go online. You can select the next available service. You get an incident number. This is the best part. When no one shows up at scheduled time, you can call the local service repair place. They will then take all your info and set up a date for repair... What was the purpose of the online scheduling??? Don’t waste your time calling customer service. Other than scheduling, they are useless. If you ask to speak with a manager, you are put on hold until you decide to hang up.