Assurant Service Protection Advantage Reviews

Service personnel were first-class, especially Derrick. I understand that refrigerators are complex and that service trucks cannot stock every part that might be needed. Accordingly, it can take weeks once problem is diagnosed to actually get it fixed. Luckily, the temporary repairs on the initial visit kept the particular problem at a livable level until the final part arrived. Refrigerator is working fine now. Am I totally comfortable assuming it will continue that way? Unfortunately, I am not. But, it IS working now, and we are happy with that. I can recommend the warranty service but not the refrigerator.

They did a great job fixing my machine, the technician was very knowledgeable about the mechanics of the machine, I was very impressed and very pleased with how well they handled the job. I would definitely hundred percent recommend it to all my friends and family. I had a great experience with the job they did, it feels great to have a company like this on your side. You guys are awesome, keep up the good work.

It was fairly easy to get an appointment to have my washer checked. The repair appointment went smoothly and I got a phone call on the day of the actual repair that the technician was on his way. The repair technicians were very nice, friendly and very knowledgeable about their trade. I was happy with how everything went. I sanitized my washer and have done 1 medium load of laundry and so far everything seems to be working fine after the repair. I'm so happy I have this Assurant protection policy and satisfied after having to use it. Thank you very much!

Refrigerator water line was leaking, then had a ice clog in line that the tech was able to figure out. Had a nightmare of experience with another Sears warranty and Assurant is MUCH MUCH better., Sears is HORRIBLE. Was able to talk to the customer service rep without ALL AI which I appreciate. They also used the Sears repair tech and I refused that company and Assurant found this company to use (Flash & CV Appliance Repair). So far so good, no more leak. GE Monogram refrigerator.

Assurant has serviced my clothes dryer twice in the last 2 years for different issues. Each time they have arrived on time, diagnosed the equipment well, and in the latest case, repairman Peter ordered the required parts and replaced them quickly and efficiently. They were sent by my warranty provider, thus I cannot comment on their prices/fees, but as far as their service and professionalism I would recommend them to anyone in need of repairs.

As of today, Tuesday, 11 August 2026, I would give this company zero stars. On 25 July, 2026, I filed a claim on my GE dryer, which I purchased through Lowe's and extended the warranty on through Assurant. The claim was approved the same day and an appointment was set up for a service technician to arrive at my home on Wednesday, 29 July. A very nice young man named Zach arrived on time and told me that the dryer needed two computer boards which he said he would order immediately upon departing my home. He told me that somebody would contact me within two days. I have never heard another word and I cannot reach anybody who speaks clear English to discuss this with. Neither texts nor phone calls are returned, and I am still without a dryer. I don't know whether I am more upset with Assurant, Lowe's, or GE!

Purchased from GE and bought the 4 year extended warranty. When product broke the extended warranty via Assurant was useless. No provider in my area, so they set it up with Sears to fix, Sears never showed, no call nothing, just waited 10 Hours in the heat for them TWICE. Then they had the nerve to keep texting for another service call. Never buy the warranty save your money. Resolution after hours of calls and time was an ecard only good at GE, and not enough to replace the product. I would never buy the warranty again and would tell anyone to save their money, it's useless.

Do not waste a single dime on insurance through Assurant. They are absolute scam artists who will do whatever it takes to dodge paying out valid claims. ​We filed a claim for our leather couch after a large section peeled all at once. Assurant denied the claim anyway, falsely claiming it was an "ongoing issue." It was not. The section peeled all at one time. They are clearly lying to avoid paying for a replacement couch since they know it cannot be repaired, completely screwing us out of the money we paid for the policy and the furniture.

I am submitting this review on behalf of my grandmother. The company Assurant has repeatedly failed to provide the repair service promised under her Service Protection Advantage plan for her dryer. Three appointments were scheduled, and each one resulted in either a no‑call/no‑show or a technician who admitted he was not qualified to repair her model. Family members took time out of their schedules and waited all day for technicians who never arrived.

I called on Monday and still waiting for them to call me back with a provider to fix my dryer, it is now Wednesday so I called back and was told I would get a call or an email in a few in a few hours. I did get an email at 2:30 with a service provider and the service provider called me at 3:00 and told me they don’t cover my area. I called back in to Service. Spoke to Eduardo and he was very pleasant. He tried to help but after 20 minutes he said they are still trying to find a service provider and I would hear back in a day. This is just crazy. Why sell a service plan if you have no one to fix appliance.

I called for service on 06/29. Soonest available appointment was 07/03. Technician was a no-show, automated system rescheduled me for 07/13. Technician was again a no-show, automated system rescheduled me for 07/21. I have been almost a month without a refrigerator, using a backup in the garage for a family of 7. There is no way to talk to a person, your only option is to call in (or text) an AI assistant, which can only handle scheduling changes. Still waiting on a resolution.

Easiest online appointment I have ever encountered.

The technician who came to repair my dishwasher was outstanding. The solution to the problem was recognized and easily corrected. His understanding and professional demeanor were exceptional. My dishwasher now cleans as well as it did when it was new.

Purchase a five year warranty. Refrigerator was not cooling. For two months they kept making up excuses for fixing the fridge. Thank goodness I had another refrigerator to keep my food in. Had to pay another company to fix it. Warranty was useless.

Bought a GE washer/dryer from Lowe’s in 2025 and have a 3 year warranty with Assurant. It has been almost 2 months and multiple service requests and they have still not correctly fixed our Washer/Dryer. Would not buy this warranty again and will encourage others to save their time and money.

I have a GE Profile refrigerator that I have had to file 6 claims with Assurant between November 2025 to June 2026. Multiple parts have been replaced on multiple occasions. I have emails highlighting the parts replaced. My refrigerator is still not working. This is unbelievable and inconvenient.

When I needed a repair for my front-load washer, Assurant contracted with Sears to do the repairs. 3 days in a row, they scheduled (well not really, you must be at home from 8 am to 5 PM) and 3 days in a row they did not show up, they kept send text message that they would arrive at a certain time, only to punt on the time and sending another text for a latter time even saying that they would arrive between 4 PM and 8 PM!! Of course they did not show up. There is no human you can talk to about this, only a very limited AI that just wants to reschedule the appointment. After calling Assurant, they said that they do not have a number to talk to their contractor!

I have had this service Protection plan for several years now and it has been well worth the cost. It is very easy to schedule a service call and the response time is always very good. I am very pleased with the service we have received. All of the technicians have been very knowledgeable and pleasant to work with.

This company overpaid Sears $2000, was supposed to be to fix my dishwashing machine, what has taken places they wanted to lowball me, not even give me market value price to purchase a new dishwashing machine and I still have not been compensated to even purchase a dishwashing machine. I call, I get the runaround. I email them. I get no response. The number that you see on here is my Claim Support number.

Do not waste your money with this company. They had sears schedule several appointments to come out which are between 8-5pm and they never show up. They actually showed up twice inbetween all the no shows to find out the first guy ordered the wrong parts. Then the second guy ordered new parts that are still sitting in our hallway almost a month later because we keep getting no shows. This is a nightmare company. It is a total joke. Good thing the freezer wasn't leaking.

Service was very good--no suggestions for improvement at this time. Nonetheless, the AI needs work. It called and stated I had a deductible---which I did not. This took up my time with calling the insurance company, rain dancing with their AI and clarifying my insurance contract. Also, the AI called x2 within 15 minutes with the same misinformation. If you are going to use AI, program it to relay accurate information.

I used them before and will never use them again! They sent out a tech to fix my dryer and he had to get a part and return with it. I asked how long. He said 2 days. I called and kept getting the runaround, so I called Assurant, and they sent another tech from another company out. He said the hose had to be replaced and replaced it. He didn’t connect it properly, and we still had a problem. 3 days later, the first tech called and said it would be a week.

Assurant Protection worked well and was effortless on my part. I did an online appointment with Bodewell Appliance and they connected it with my Assurant protection plan. The service tech showed up, did diagnostics and had to order 3 circuit cards. Once they arrived, two service techs showed up to repair machine. Assurant plan is well worth the money and was easy to utilize.

I purchased a 3-yr. protection plan with the washer and dryer. On June 11, 2026 a repairman I assumed was from Lowe's came to check out the dryer since it was not drying the clothes properly. After checking it for a while, he determined that it could not be repaired, removed the dryer and said it needed to be replaced. He did not give me a work order. Later that same morning, another man came to work on the dryer, but it was no longer here. His work order number was **. He did give me a work order with the following note: "Customer states repair man took the unit back for replacement. Tech contacted Assurant to confirm, Assurant has no record of that. Dryer is not at the home". I contacted Lowe's at the store on June 15 to see what the status of the repair-replacement was since I had not been contacted any further, but they were unable to determine what the status was, although they diligently tried.

Brian, with CENTRAL KANSAS APPLIANCE REPAIR, was very courteous and professional. He patiently waited while I put our dogs away and was very respectful in the way he addressed me. He was able to get the necessary part overnight and was able to install it the next day. I'm not sure how that type of performance can be improved.

I purchased a 48 month plan and I'm six months into it. My GE cooktop stopped working so I filed a claim with Assurant Service Protection Advantage. In my area, their service subcontractor is Appliance Service Center USA (ASC/USA). To start, I opened a claim with Assurant and after two days they arranged an appointment with ASC/USA, however, the appt was not valid until confirmed by ASC/USA. The communication with the service provider was terrible, all done through text and email. To confirm, ASC/USA required a copy of the Assurant plan, pictures, model/serial, which doesn't make any sense because Assurant has all this info. Anyway, the tech shows up 3 days after filing the claim. The cooktop is completely non-functional so there's no mystery as to the problem. He asked about the circuit breaker and I told him it's checked and operational. So he says that he'll order a new control board.

I have spoken with several people with Assurant and have only gotten the run-around time and time again. They make it extremely difficult to get your items fixed in a timely manner.

Overall excellent customer service and support, the website experience was very easy and efficient to manage. Also any questions or concerns that I may have had were answered. I would definitely recommend both my friends and family members to your establishment.

We have a Service Protection Plan for GE Electric Range and now from Dec 2025 to now several times coming Repair Service form different Repair Service and nobody can fix the Problem. Repair Men said clear the Range have to replaced. Temperature differences on a Baking Oven with over 132 F is not acceptable. But the Assurant People coming thousand excuses to avoid any decisions.

My wife and I purchased GE Cafe series kitchen appliances in NOV 2024. We also purchased the extended warranty, which was meant to cover everything occurring after the manufacturer's one-year warranty ended. On June 1, 2026, I discovered rust and pitting in two areas inside our 1-and-one-half-year-old dishwasher. I called GE to file a claim and to get it repaired. I received a case number, **, and was told to reply to an email that I would soon receive and attach pictures of the damaged areas. I did so. I called back on June 5, 2026, and, after speaking with two GE employees, was told to call Assurant to file a claim.

Assurant service sent me an agent who checked my DWand. Identified a leak site and showed it to me, removed the faulty part and explained to me that he was ordering a new part and that he will return as soon as the new part was mailed to me. Within a week the part arrived and the agent returned as scheduled. He installed the new part, made sure it was working well and left.

Washer dispensing liquid detergent and the softer as soon as it is pour into the tray. Technician put tray over sink and turn on water and said, "It works. The water is going thru..." Seriously! Advise to maybe level seem like maybe off a hair on the right side. Again Seriously! So having to use Pods to wash and can't use softer. Said to call back after we try to level if still not working. Never took the time to test tray in washer to see that it didn't hold the detergent or softer.

Last week I tried to schedule online a service appointment. I got an "Appointment Schedule Error". I used your live chat for 30 minutes giving all my information and was told I would receive call from Service to schedule. Never got that call. You make it very difficult to get the service I paid for.

Had an Assurant appliance warranty for a Bosch dishwasher. Never ever with dealt with lack of professional courtesy trying to resolve a broken dishwasher. The dishwasher failed and was told it was not repairable. So naturally, I expected it to be replaced per the warranty. NOT even close. Took weeks to get a confirmation of intent to replace. Of course during all the delays in communication I had purchase the exact same Bosch Dishwasher for $1500 and expected a replacement check. Wrong again, after several calls I received an electronic credit card only can be used via online for $500. This company is deceptive and cannot be trusted. All the communication is done offshore and difficult to get answers. Save your money and expect to replace appliances when they fail. NO MORE ASSURANT for me.

Complete waste of time and money. Bought expensive GE combo washer/dryer with 5 year Assurant warranty. When it wasn't working properly I filed a claim. They scheduled an appointment. Never showed up or contacted me. I called them and they say I am at a different address and there is no service there, despite the fact that the address was verified when I filed the claim. They scheduled another service call, supposedly with the correct address, and again nobody showed up or contacted me. Called them back and they still had not changed the address and again said there was no service available at that address. If there is no service available, then why did they schedule two service calls and send me email confirmation? They never should have had the wrong address to begin with, since the appliance and warranty were bought at the same time with the correct address.

I have always purchased extend warranties on my appliances. I called in a service request through Lowe’s warranty 800 number. I was connected to Assurant and they sent out Axis Appliances Repair. They have 1.3 stars through yelp. My the tub in my washer was loose and every once in a while the cycle would go longer than it should. One time on the white cycle it went all night. The technician did not speak English very well. He said, "I tighten your tub very tight and I will talk to supervisor about washer and they will contact you back."

Another company with predatory practices to take your money and not deliver services as promised. They sold me an appliance warranty but don’t actually ensure the service is provided. They contract out to yet another service, which doesn’t actually do what you need. Assurant then just points the finger saying they don’t actually provide repair services and you are left with no support and your money gone. They just tell You to call the repair service, which then tells you to call Assurant. You are left a victim of another scam. Better to just find one person and pay them to get your appliance fixed. Nothing lasts anymore and there’s no integrity with companies that make promises when they take your money.

When I bought the refrigerator the salesman told me if I had any troubles at all to just call Lowe's or come in and you would take care of everything . As it turned out that was a big fat lie. I had to call three or four different companies and explain everything and go through all kinds of horrible horrible crap with Lowe's when the salesman lied to me and told me all I had to do was call Lowe's and you would take care of everything. That was a lie. I had to go through three different companies or it might have been four. I am disabled and I needed help and I had to wait and ask for help to have someone else talk to all these people and all these different companies before I got any kind of results.

I purchase a $467.00 three year plan to cover a GE Ice Maker. In November 2025 is stopped working. I scheduled service. The tech said he needed parts and would get back to me. I advised that I had an XMAS party and needed the ice maker. No problem he said. He showed up in mid December to fix the unit and asked where the part was?? I said I never received anything. He reordered part and was to have it repaired by end of Dec. I am STILL waiting. I called to complain yesterday and was told.... cancel your plan if you're unhappy! Really! Stay away!! Find another company.

I tried to get my dryer repaired, but they just gave me excuses—apparently because my coverage was set to expire in six months. They sent a technician, but he didn't resolve anything. I called again and explained that my coverage was about to expired; they told me not to worry—that even if it expired, they would continue to cover me until the dryer was fixed. When I called back later, they kept putting me on hold and wouldn't answer. When they finally did answer, they told me my coverage had expired and that I would have to pay for the repairs out of my own pocket. They never fixed my dryer. Do not buy this coverage, because they don't resolve anything.