Assurant Service Protection Advantage

The process was somewhat lengthy and time consuming, but hope it will be worthwhile. I hope that emphasis can be shifted by some manufacturers away from designing less expensive consumer items (sometimes called "programmed obsolescence", i.e., fail soon as warranty runs out, or even before and cannot be redeemed/replaced easily), to providing durable safe products at reasonable cost, that will last much longer, hence helping to improve environment, reduce climate change, make better use of limited power/water resources, etc. Even manufacturers of larger items, like autos, refrigerators, washers, air conditioners, home building products, etc. may have to would need to consider making things last longer.

Quick and easy to schedule service, very satisfied with the time it took me to schedule the service and how simple it was. I hope the scheduled appointment goes as well as the time it took me to schedule the service call.

In this case, damage was due to someone locking key inside safe. So I didn't mind the fact that I used my "1 year replacement warranty" up and I no longer can use this insurance policy. I have a flashlight that breaks too easily and I should not have to buy another policy every time it needs replacement-it was obviously is cheaply made-switch wears out immediately. That one is a tipoff. This made sense.

I can't express enough how much this replacement was well worth it. Not a lot of people think it's worth it to add a protection. But I do because it can be done in store when the replacement item is available. & It can also add a new replacement to reach item without having to purchase another item at retail price. So to get another item for the price of the replacement saves on a lot of money when you need the item & don't have $229 every single time you burn it up. I'm glad Harbor Freight offers this plan.

When I brought my saw in for warranty, the store clerk checked for my warranty upon entering. I was able to get a new saw and have the warranty processed easily and with a smile from Emily the cashier. She was very efficient at getting my info verified and the paperwork filled out. My Wife and I were very impressed as it was so easy. I purchased another warranty for the new saw because the process was so easy and Emily was very nice through the whole process. Very impressed with her customer service skills and positive personality, Quite rare to find lately! Thank you for a great service product!

Warranty replacement was efficient and hassle free! The warehouse person assisted me in loading the replacement after unloading the old unit. The area was impacted by a hurricane and even with damage to his property, he was enthusiastic.

We purchased this GE Refrigerator 8/2017. Since 7/2019 we have had FOURTEEN service calls/repairs. They have replaced the freezer fan, the refrigerator fan, the thermistor, the main computer board, drain line, housing cover for refrigerator fan and freezer fan, ALL 2-3 times each. We have dealt with water leaking all over our floors, food freezing in the refrigerator and then thawing and having to be thrown out, extremely loud noises (which we took video of and showed the tech multiple times), and the water on the door not working after they left. GE says it's reparable because they can put a part in that will fix it for a few weeks. Then the cycle starts again. Because GE doesn't deem it as a defective product, Assurant will not rectify the situation.

Bosch sells an extended warranty. Nowhere on the warranty form or page you fill out does it state they outsource to this worthless company. I've been attempting to get service for a broken dishwasher for 7 days now. The stereotypical outsourced support people in their unique form of English assured me someone would call. 1 to 3 days they stated. Well 6 days later and multiple calls to God knows who and still no response. Finally after my wife contacted them, they decided to email us the option to have local service come out and they would review and POSSIBLY pay the claim, only then did I find out I had purchased my Bosch Extended Warranty from a two bit company. I'm mad at Bosch for the deception and myself for not finding out they outsourced, since I'm familiar with scam companies like this. All I can say is, we're starting the process of suing Bosch to return our money for the extended warranty since it's worthless.

This was an incredibly easy process. I am completely satisfied! I would gladly purchase a protection plan again with this company. I expected a big hassle, but am very happy with the response to our claim.

Difficult or impossible to speak with a human that can help at this "service company" when problems arise! Fully automated customer service seems out of place when I have purchased appliance insurance in excess of $1200!