Assurant Service Protection Advantage

We were not looking for a refund. We just wanted a replacement knob and still would like to purchase one but we can't find the parts so if we can get help finding the part please let me know. We are very pleased with the washer though.

Refrigerator is set at 41 degrees but ice forms on water in refrigerator at times. I set at 42 degrees today and it went up to 50 degrees. Then Turbo Cold setting took it down to 30 degrees. Have up to 20 insulin pens requiring refrigeration but cannot freeze. Extremely costly to replace. Prior visit by technician cannot determine why this occurs as nothing unusual registers on computer at time of checking.

The web site works well but with longer than expected service response time. Food in the fridge is starting to smell rotten and the fridge is needed daily is especially needed working during a time of eating mostly at home.

I bought a Bauer pole saw and had used it a few times. I was cutting some limbs on a small tree and it was working perfectly and I really enjoy the tool. I set it down for a minute to move some branches. Fix it up to use it and it just stopped working. Could not figure it out and I knew I had a fresh battery in it so I was concerned if I got the protection plan or not. When I got to Harbor Freight they said yes I had purchased it and that is because they always are courteous and ask me if I would like to purchase it. After that the exchange for new product was no problem. Just took a few minutes and I was on my way with my new pole saw with a new protection plan on it for 2 years.

Susan was very professional and nice to work with. No Predator motor in stock. I’m 120 miles from Billings. Will have to return to get a new one. That’s 480 miles round trip twice. While there I bought 2 more items I like Harbor Freight motor for my trencher. This will be 4th motor including original Robbie rec. warranty.

I bought and immediately returned a refrigerator to Lowe’s. I’ve been trying over 2 months to get a refund from Assurant on the protection plan. What is the holdup? I do not recommend this company. Please refund me.

The insurance is good because the fridge sucks. Well the drawers don't stay shut and fridge door squeaks. There is no way to get the bottom water filler thing out to clean and it is too big on the side to fit things. They fall through the hole.

I am in a nightmare trying to acquire repair assistance through an expensive 3-year extended warranty with Assurant for my LG Refrigerator/Bottom Freezer. On August 31, 2022 the deposit deductible was paid and what became 1st of now (12 days later) up to 5 FIVE tickets to acquire repair was opened. I am heading in to two weeks now with Refrigerator in my home! Every time I call or chat with Assurant to report that ticket was incorrectly closed, the claims people keep telling me they will open a new ticket and escalate to their regional service team. I have been told that same canned response now 4 times. I am now going into week two of having no one come to my home to repair my appliance! No one from Assurant has apologized for this highly upsetting, time consuming, frustration and as I said I have still not received what I paid for August 31st which is a repair of completely broken refrigerator/freezer appointment - - which should have occurred 8-10 days ago!

I contacted GE about a washer repair and I was told I had registered with Assurant. The letter I received when I purchased the repair contract made me think I was dealing with GE. Assurant sent a repairman from Axis Appliance Repair who could not communicate in English. He messed with the dishwasher said something and left without it working. I called GE and a repairman showed up with GE on his shirt, a proper truck and tools. He had the dishwasher working before he left. I received a call for Axis about three weeks after the first call and they said they were coming with parts. I told them the machine was working and not to come. Today I received an email from Assurant saying Axis Appliance had billed for the repair. This is false. Axis did nothing to repair the machine. Dealing with Assurant is a mess.

Extremely disappointed with the service provided by Assurant. I’ve had my GE washer/dryer combo unit for less than 4 years. Recently I scheduled a repair because my washer was making a loud noise while spinning. Assurant sent in a third party company “Total Appliances” and the tech guy came to look at my machine, he was here for less than 5 mins. Guy seemed annoyed after I kindly asked to remove his shoes and wear a mask (just had a baby). Not only that he was in and out and complained that the location where my unit is located is tight and that he needed another tech to come in with him and that he would order the parts needed for the repair.