Assurant Service Protection Advantage Reviews

The serviceman arrived within the window of time. Diagnosed the problem upon first examination. The needed part was in his van. Within 15 minutes of his arrival, the problem was solved. Needless to say, I am thoroughly satisfied!

When your washer goes out immediately, you panic. I found the number for my warranty service plan. Call them, and they scheduled me an appointment. I did not have to look for a person. It was automatically assigned, which I really appreciate the first time the person came out he looked at the washer said he needed to order part told me how long it would be before it was in. It would be sent to my address directly after I received it. I did have to call and reschedule an appointment. I am very grateful to have the warranty because the repair service and the part would have probably cost me more than a new washer. I highly recommend recommend a warranty plan.

Service personnel were first-class, especially Derrick. I understand that refrigerators are complex and that service trucks cannot stock every part that might be needed. Accordingly, it can take weeks once problem is diagnosed to actually get it fixed. Luckily, the temporary repairs on the initial visit kept the particular problem at a livable level until the final part arrived. Refrigerator is working fine now. Am I totally comfortable assuming it will continue that way? Unfortunately, I am not. But, it IS working now, and we are happy with that. I can recommend the warranty service but not the refrigerator.

They did a great job fixing my machine, the technician was very knowledgeable about the mechanics of the machine, I was very impressed and very pleased with how well they handled the job. I would definitely hundred percent recommend it to all my friends and family. I had a great experience with the job they did, it feels great to have a company like this on your side. You guys are awesome, keep up the good work.

It was fairly easy to get an appointment to have my washer checked. The repair appointment went smoothly and I got a phone call on the day of the actual repair that the technician was on his way. The repair technicians were very nice, friendly and very knowledgeable about their trade. I was happy with how everything went. I sanitized my washer and have done 1 medium load of laundry and so far everything seems to be working fine after the repair. I'm so happy I have this Assurant protection policy and satisfied after having to use it. Thank you very much!

My washer was not fixable. After 2 weeks I finally received a notice of a pro-rated refund on a gift card to be used at the GE online store. I don’t like to be forced into using that option. I want to see the a crisp appliance at a retail store. The response from Assurant was over 2 weeks, too long! I want the amount of the gift card sent directly to me.

The technician arrived on time, was professional and did the job well.

They have wonderful customer service and are very responsive.

Matt came out from AJ's Appliance (third repair guy) on 8/19/26 reinstalled dish washer. Have used it one time. So far so good, however he did not take pictures of my damaged counter top from me. Said it was in his report. Said I should get an email in two days. No response. Until now., I hope repair holds out. Would like a copy of his report and a response about repair of countertop ASAP. Have sent several pictures on prior claim that was for the same problem.

Quick and friendly response. Excellent repairman. Job well done.

They are the worst appliance warranty company in operation. I'm done buying warranty from Home Depot. They told me they bought, billed me 3 months after. They're scammers. Rubbish!!!!

I found this website easy to use. I should point out that there was information I needed to know, but because I kept everything handy, the process was very smooth. As a 76-year-old man, I sometimes find websites something to dread. This was easy.

I have a three year Assurant protection plan on my two year old washing machine through Lowe's and it is broken. Trying to make an appointment for a repair has been the worst customer service experience of my life. First Lowe's booked an appointment with a local provider that the provider was not able to honor. The email I received from Lowe's about the appointment didn't say anything about it being subject to confirmation by the provider, it just said the service was booked.

Terrible, time consuming and waste of time to deal with agents in Philippines and even supervisors that don't do much except stalling the cases that needed to write a Demand letter and still be waiting.

The technician called before he arrived, and he was here in the time frame he said that he would be. I explained the problem, and he went right to work. He found the problem and replaced the offending part.

I purchased a Lowe’s Protection Plan for my refrigerator specifically for peace of mind if a major problem occurred. Unfortunately, when I actually needed the plan, the experience was extremely disappointing. My refrigerator completely stopped working after already experiencing other problems, including freezing food and making unusually loud noises. Lowe’s scheduled a service appointment, but the technician arrived an hour and a half after the appointment window. He did not have the part needed to repair the refrigerator and determined that a new motherboard needed to be ordered. The part is not expected to arrive until Friday.

This is a total SCAM. I called and their system was down. They told me to call back... When I called back, they said they couldn't help me because I had booked someone to come. Yes, I did because my fridge was broken. Service was a joke. DO NOT USE THIS SERVICE.

Had a great experience and our technician was very friendly and helpful. Found the problem right away, ordered the new part and was fixed within a few days. He also figured out why our ice maker wasn't working. Thank you!

Great tech; he was on time (he was ahead of time). The work was completed fast; no wasted time.

This company's reputation is all about their technician Chris. Chris is knowledgeable, Professional and I wish we could clone him because every company needs a Chris.

Very unsatisfactory. Beware. Only uses AI. No human available. Washing machine not repaired. No show repairs sears service. Lie about ordering parts. Never show for repair. Can’t speak to a human. No washing machine to use. No repairs, no replacement as of today. Don’t purchase it.

Assurant contacted me, rectified the problem, followed through, and Tuesday I will receive a new dryer! Therefore, it is right and proper that I amend my rating to a full five (5) stars.

Purchased from GE and bought the 4 year extended warranty. When product broke the extended warranty via Assurant was useless. No provider in my area, so they set it up with Sears to fix, Sears never showed, no call nothing, just waited 10 Hours in the heat for them TWICE. Then they had the nerve to keep texting for another service call. Never buy the warranty save your money. Resolution after hours of calls and time was an ecard only good at GE, and not enough to replace the product. I would never buy the warranty again and would tell anyone to save their money, it's useless.

Do not waste a single dime on insurance through Assurant. They are absolute scam artists who will do whatever it takes to dodge paying out valid claims. ​We filed a claim for our leather couch after a large section peeled all at once. Assurant denied the claim anyway, falsely claiming it was an "ongoing issue." It was not. The section peeled all at one time. They are clearly lying to avoid paying for a replacement couch since they know it cannot be repaired, completely screwing us out of the money we paid for the policy and the furniture.

I am submitting this review on behalf of my grandmother. The company Assurant has repeatedly failed to provide the repair service promised under her Service Protection Advantage plan for her dryer. Three appointments were scheduled, and each one resulted in either a no‑call/no‑show or a technician who admitted he was not qualified to repair her model. Family members took time out of their schedules and waited all day for technicians who never arrived.

I called on Monday and still waiting for them to call me back with a provider to fix my dryer, it is now Wednesday so I called back and was told I would get a call or an email in a few in a few hours. I did get an email at 2:30 with a service provider and the service provider called me at 3:00 and told me they don’t cover my area. I called back in to Service. Spoke to Eduardo and he was very pleasant. He tried to help but after 20 minutes he said they are still trying to find a service provider and I would hear back in a day. This is just crazy. Why sell a service plan if you have no one to fix appliance.

I called for service on 06/29. Soonest available appointment was 07/03. Technician was a no-show, automated system rescheduled me for 07/13. Technician was again a no-show, automated system rescheduled me for 07/21. I have been almost a month without a refrigerator, using a backup in the garage for a family of 7. There is no way to talk to a person, your only option is to call in (or text) an AI assistant, which can only handle scheduling changes. Still waiting on a resolution.

Easiest online appointment I have ever encountered.

The technician who came to repair my dishwasher was outstanding. The solution to the problem was recognized and easily corrected. His understanding and professional demeanor were exceptional. My dishwasher now cleans as well as it did when it was new.

Purchase a five year warranty. Refrigerator was not cooling. For two months they kept making up excuses for fixing the fridge. Thank goodness I had another refrigerator to keep my food in. Had to pay another company to fix it. Warranty was useless.

Bought a GE washer/dryer from Lowe’s in 2025 and have a 3 year warranty with Assurant. It has been almost 2 months and multiple service requests and they have still not correctly fixed our Washer/Dryer. Would not buy this warranty again and will encourage others to save their time and money.

I have a GE Profile refrigerator that I have had to file 6 claims with Assurant between November 2025 to June 2026. Multiple parts have been replaced on multiple occasions. I have emails highlighting the parts replaced. My refrigerator is still not working. This is unbelievable and inconvenient.

When I needed a repair for my front-load washer, Assurant contracted with Sears to do the repairs. 3 days in a row, they scheduled (well not really, you must be at home from 8 am to 5 PM) and 3 days in a row they did not show up, they kept send text message that they would arrive at a certain time, only to punt on the time and sending another text for a latter time even saying that they would arrive between 4 PM and 8 PM!! Of course they did not show up. There is no human you can talk to about this, only a very limited AI that just wants to reschedule the appointment. After calling Assurant, they said that they do not have a number to talk to their contractor!

I have had this service Protection plan for several years now and it has been well worth the cost. It is very easy to schedule a service call and the response time is always very good. I am very pleased with the service we have received. All of the technicians have been very knowledgeable and pleasant to work with.

This company overpaid Sears $2000, was supposed to be to fix my dishwashing machine, what has taken places they wanted to lowball me, not even give me market value price to purchase a new dishwashing machine and I still have not been compensated to even purchase a dishwashing machine. I call, I get the runaround. I email them. I get no response. The number that you see on here is my Claim Support number.

Do not waste your money with this company. They had sears schedule several appointments to come out which are between 8-5pm and they never show up. They actually showed up twice inbetween all the no shows to find out the first guy ordered the wrong parts. Then the second guy ordered new parts that are still sitting in our hallway almost a month later because we keep getting no shows. This is a nightmare company. It is a total joke. Good thing the freezer wasn't leaking.

Service was very good--no suggestions for improvement at this time. Nonetheless, the AI needs work. It called and stated I had a deductible---which I did not. This took up my time with calling the insurance company, rain dancing with their AI and clarifying my insurance contract. Also, the AI called x2 within 15 minutes with the same misinformation. If you are going to use AI, program it to relay accurate information.

I used them before and will never use them again! They sent out a tech to fix my dryer and he had to get a part and return with it. I asked how long. He said 2 days. I called and kept getting the runaround, so I called Assurant, and they sent another tech from another company out. He said the hose had to be replaced and replaced it. He didn’t connect it properly, and we still had a problem. 3 days later, the first tech called and said it would be a week.

Assurant Protection worked well and was effortless on my part. I did an online appointment with Bodewell Appliance and they connected it with my Assurant protection plan. The service tech showed up, did diagnostics and had to order 3 circuit cards. Once they arrived, two service techs showed up to repair machine. Assurant plan is well worth the money and was easy to utilize.