Assurant Service Protection Advantage Reviews

Tech was very efficient, and explained process of updating software on washer, which solved problem. Spinning as it is supposed to. Stopped working on Saturday, scheduled online on Sunday, and was repaired on Tuesday. Quick turn around for repair. Thank you for the quick and simple time frame for repair.

I would have preferred a smaller window to choose from. I had to call the service provider to condense my time because of my work hours. The technician didn't call me until 10 minutes before arrival. I would have preferred a call at the beginning of the window so that I could plan my afternoon errands. I waited for him all afternoon when I could have run my errands and returned in time for my service.

This has been the most frustrating experience. For the last several weeks we've dealt with minimal options for repair to our 13 month old major appliance, missed appointments, and miscommunication regarding the status of our case. I would highly advise against any Assurant protection plans. Money is collected upfront and withheld for payment behind disorganization and delays.

A portable garage I bought ripped in the wind. I returned the damaged shelter to the store. I walked into the store for the exchange and 5 minutes I walked out with the replacement. No questions asked. It was an outstanding experience. Great company to work with. I have had other claims with Assurant and never had a problem with a claim. I strongly recommend this company for your extended warranty needs.

Overall had a good single experience one year ago, then this year with a leaking washer, SPA scheduled 2 different service companies who never showed or responded to multiple calls and text messages. One company was contacted and the office personnel were so rude that we're considering a BBB complaint. Can't recommend any longer, we cancelled our service contract. when reaching out to SPA after our bad experiences, they had no options or suggestions.

It sure was nice not only missing a day of work, but wasting an entire day in general, waiting on someone who apparently was never showing up. I made an appointment which they apparently had no record of, that I have a screenshot confirmation for? Then I call them and they tell me they don't even cover items purchased at home depot? When GE has their warranty services through this GARBAGE company. It's freaking awesome that I have been making monthly payments on something that I apparently can't get fixed? If I could go back in time and avoid being ROBBED and RIPPED OFF by this incompetent company, I absolutely would. I hope Assurant crashes and the entire business goes under so more people can't get screwed over by these con artists.

Assurant contacted me. Seems I failed to notice the up to 16 days to review a claim. Any misunderstanding is on me. They have informed me that they will be honoring my claim. I would like to change my rating to 4 stars.

Fridge broken for 6+ months. 8 technician visits to figure it out. Each time we wait 2-4 weeks for parts then tech comes out either diagnoses it different or installs incorrectly. Dishwasher has been broken for 3 months. Same thing, wrong part ordered, or in one case not ordered. Different tech, different diagnosis. DO NOT WASTE YOUR TIME on this warranty. I was even charged extra for a tech to reinstall something the prior tech installed backwards.

Using the website was much easier and more pleasant than waiting on the telephone. The number of dates given for repair makes it easier for anyone to work around their schedule to have a repair done. This makes Assurant a service which anyone would be happy to use. Using the website gives the homeowner a paper trail to follow.

Stove did not work properly from day one. Assurant sent people out several times and could not fix. After deciding it was “irreparable” they sent me a gift card that was not enough to purchase my same exact stove. Had to pay $1,000 out of pocket. I was told if the model still existed, they would replace with same unit. They did not. Very deceiving business practices. Stay away.

The oven repairman did an excellent job in repairing the oven. However, while I have a 2 yr warranty, I have questioned why I had to pay a fee just for the repairman come to my residence. Still puzzled. Assurant needs to do a better job of explaining the purpose for a charge.

I am willing to increase my rating to 3 stars after my interactions with the executive customer service team. That team gave me 5 star treatment and resolved our issues. Had I been given this experience from the beginning, it would have been wonderful. I hope they can find the formula to make their customers feel valued before they have a poor experience.

I requested a clothes washer repair under the Assurant Protection Plan. I did not have to pay for the repairs, and the repairs were major. A new inlet water valve and main board to control the machine were installed, which would have been a very costly repair. The technician was courteous and competent.

This representative was knowledgeable and he was training another employee. Very patient with his teaching, and he check everything to make sure it work properly. There is nothing else to say, he was on time and did a good job. Pleasant, respecful and informative as to what what he was doing to check the washer.

I had a very excellent experience with the return of a miter saw. The motor was running fine, but the mechanism that is used to change angle adjustment cuts was no longer working. I was looking to upgrade for a 12 inch miter saw. Chris suggested that for $60.00 more I could get a much better saw than I was about to choose. Chris was very professional, knowledgeable and I really liked how he focused on my needs. The warranty exchange was very simple and fast. I like that my information is kept private.

The Harbor Freight sales clerk was knowledgeable of the exchange process and The transaction was very quick. The policy was on some decorative solar power yard ornaments.....Thanks. Ps I purchased 4 of these sets of solar ornaments and I have bought the extended warranty on each set. I really enjoy these lights in my yard and glad I have them protected against failure.... Thanks again.

Service on my dryer under my extended 5-year warranty was performed successfully and in a timely manner. My technician was excellent. He was very knowledgeable in diagnosing my problem. He was able to successfully able to do the repair after arriving and spent an appropriate time in the repair.

Our dishwasher was serviced effectively, efficiently and in a timely manner. The repairman was on time, knowledgeable, polite, and knew his job. Short of adopting him. I have no complaints...the job was done in timely manner and the dishwasher is fixed.

There were too many order numbers on the issue that went on for 3 1/2 months. I do not feel that Assurant did their part in getting this issue resolved plus we had a technician that did not know the product. We purchased the extended warranty for a reason. That won't happen again.

TECHs were wonderful: arrived on time; assessed situation; determined problem; ordered all parts. THERE was a HUGE 10 week delay which in large part was due to due, I believe, to the CONTAINER STRIKE on THE WEST COAST of the USA. BOTH TECHS - BOB and SHadow were outstanding TECHS; friendly, thorough, and so knowledgeable. I would be delighted to work with either of them again. OTHER than the 10 week delay.....not GE'S or Assurant's responsbilibity...it was a truly easy and wonderful process. I loved working with both BOB and SHADOW.

Assurant is great to have, until you need to reach an actual person or have a complaint. After a repairman failed to show to fix my washer, Assurant kept telling me they couldn't reschedule and I would have to reach the service provider. The service provider told me it was Assurant. 2 hours of phone calls later I got some reassurance that my service call would be scheduled. And I still haven't heard back. This is after it has taken 2 weeks to get someone to look at the washer. Don't buy your appliances from a huge box store and then think your warranty will matter to any real people!

Excellent Web interface. Very easy to use. Did not need to talk to "Bob" from India. No time wasted. Assurant has done an excellent job of taking care of me in the past. I do wish the repair man would come out with parts but he first must make an assessment to order parts and then he comes back.

On time, clean and fast. The tech knew his stuff and fixed my stove with his skills. I wouldn't mind him fixing my stove again if ever needed. Great job, I hope it last a lifetime. Thank you for the service.

2 times my repairman ordered the parts (I heard him) and they never showed up. This has gone on since mid-September. The repair guys were super nice. Not happy with the Assurant Service and the coordination of getting the parts here. Also not happy that is all having to be done with chat bots and that there isn't anyone that can just talk on the phone.

Technicians were professional and knowledgeable. They arrived during their appointment window with phone calls when they were on the way. Appliance was repaired in three visits due to the delay to order parts. Parts replaced were the wiring harness, one thermostat and control board. Technician tested microwave before placing back into appliance recess. Highly recommend.

It was somewhat long winded to get the service response through a website only, and not having a phone in number to get service. We are very old and not techie with poor eyesight. The service mechanic 'Jonathon' was quick, efficient and very pleasant. Thank you. And efficient.

I had forgotten that I purchased a 5-yr warranty on this machine but upon looking back at orders I spotted the warranty. I got busy calling & completed the claim process pretty easily. I received a gift card for purchase amount of the nearly 4 year old product that stopped working. Worth the price, no doubt!

Very satisfied! This was an excellent investment! The service personnel were on time, efficient, and pleasant! Has saved us a lot of headaches! There are no complaints! I have nothing else to say, this is silly, I have nothing else to say this is annoying, the only reason I am persisting is that I want the fine folks that helped me to get a good review.

The escalation department resolved my issue.

Updated on 11/22/2024: Now my icemaker is acting up and I need it fixed. I've tried contacting Assurant at least 10 times over the last month with no response from them. I finally received an email on 11/15 from Derek ** of Assurants Executive Office (yeah right) asking me to reach out to him on his direct line which I did on November 17th. He called me the evening of the 18th. I picked up the phone said hello several times and was then disconnected. To my surprise I received an email from Mr. ** stating that he called but "couldn't get through". Mind you he didn't leave a voice mail or anything, just an email. Additionally he hasn't responded to my phone calls and emails on the 11/18, 11/19 or 11/21. This product is a complete ripoff!

Easy to file a Claim. Sent a replacement within a week. Very satisfied. After I filed a claim they kept me informed how the transit was coming along. Then after it was delivered they made sure I received the replacement. The warranty is worth the amount it cost to replace the product.

When I bought a product in June of 2024, I always buy the extended warranty to ensure the "just in case" scenario is covered. The product I purchased happened to be defective and was returned to the store within the 90-day period. We got the exact same product that we returned, only to find out that the extended warranty was only good for product we returned, NOT for the same product we were getting?! We were told that "this is how this company handles things, and each product has to have its own warranty plan", which I could understand IF I got a different product! It was the same product.

I called to report that I have two burners not working, a service person came just to take the range model number, he didn’t even try the range to find what is the problem, I’m not a tec. person but I think that one burner broken and the other is the switch I might be wrong when I asked the service person when will be the repair he told me that depending on the availability! Then he add maybe week maybe two!

Everything bad, nothing met my expectations! From the decisions to the representative and supervisors I felt I had to accept something I didn’t feel was a good decision. I felt I paid my money for many years and when it was time for me to benefit from my installments it was not to my benefit but the disbursement office

No service provided and no communication with Assurant or employees...why can't you just pick up the phone and call and talk to a person? Communication on the website is impossible to submit a claim and when you do have an appointment...no one shows up and thank you by text for rescheduling the appointment, which I did not do!!

Great service! I requested to repair my built in General Electric dishwasher, the repairing service was scheduled to be performed in two business days. The service was fast, and on time. Technician arrived in the scheduled time, his attitude was courteous and kind. Extended warranty is highly valuable, highly recommended.

Technician was not able to fix my appliance, he damaged my wall outlet, wants to order another part, Then the warranty company closes my claim. Says the technician told them that I did not want him to come out, that is false statement, I want him to come out, so the police can question him regarding his business information and insurance. The warranty company says I need to contact the technician for repair to my property. I have been without a washing machine for over a month now. This is what you call a warranty?

My washer was beeping non stop, in order to get enough water in any size load had to press deep fill. Repairman installed a new circuit board and fixed the problem, didn't take very long to do the job, I no longer hear the beeping and it gives the right amount of water.

I called in a repair order. The service tech came in, did an assessment and ordered parts. I have been waiting A MONTH for parts. I called for status. I learned by email that my dishwasher was condemned and sent a credit card for replacement. It is NOT ENOUGH MONEY to replace my dishwasher. This service is deplorable.

The same man came out 4 times to order parts. Work on machine. Did not check it after and it was worse than when he started. Could only come on Fridays. Did not call or show up once and it is still bad. I reached Tanesha at the claim desk and she said after 3, 4 and 5 times they would replace the machine with a Mastercard to get one with. I made a mistake doing it and talked to her yesterday. She and her supervisor are putting the money back on the card so I can order the one I was suppose to! I appreciate all the help. I am 76 and my husband is a 77 100% disabled veteran! We have been without a washer since September and he has been very sick! We live 30 minutes away from any town but hopefully we will get our mastercard fixed soon so I can get my son to help me order the right one the right way! Ann

I requested service for my GE window air condition, which was no longer cooling. I had it set for 78 and my living room was showing as 86. I was told that I would be contacted by a repair service withing 2 business days. It has been 7 days and I have not been contacted by anyone about scheduling to have it repaired.

Excellent service. The man who tried to repair the dishwasher were very nice, cleaned up when leaving, and explained to me the next part he would order to fix the problem. But nothing did. The dishwasher is crap. I received a gift card to put towards another dishwasher. Which I did today from Grand Central in Hazelton PA. Gift card went through with no problem. Dishwasher will be delivered Tuesday the 28th, of October.

Communication with 3d party on-site service provider (A&E Factory Service LLC) was particularly poor resulting in “no show” and cancelled appointments, extending time to complete service to 6 weeks. Despite claims by customer service representatives that we would receive confirming emails and texts, none were received to advise us of schedule changes or causes. This resulted in our waiting hours for a service technician who had been rescheduled. Once service technicians were on-site, repairs were accomplished quickly and efficiently. The only explanation offered was that the company had been involved in a “system conversion” that began in April 2024.

Excellent service with great customer service! It was a simple repair on both our microwave and refrigerator. The service guy was professional each time. The insurance purchase is a great deal and I'm happy we purchased. Online appointment scheduling is easy and communication on day of service is fantastic. Thank you to our located GE service center.

Ricardo #** Replaced two union connectors and one waterline. He has been servicing our GE appliances for over 20 years. He is knowledgeable, detail oriented, thorough, patient, and personable. We request Ricardo any time we need a technician. We have always been completely satisfied with his work. I am so glad Assurant still covers our refrigerator. It is twenty years old this year. They built them to last twenty years ago.

Pump failed while in use and although I had purchased the extended warranty, a replacement is over a week away. This process has caused issues for me and is not acceptable. Had I been able to just return it to the store for a replacement, things would have been much easier.

We have an extended warranty contract that covers the repair of this appliance. Instead of repairing, we were sent a gift card and told to spend it at an appliance website. All we want is the oven repaired and that is not happening. We were told that the depreciated value of the appliance is worth less than the repair.

This entire process is extremely frustrating and disappointing. The customer service reps don’t speak good English and are confusing in their speech and explanation. It takes a long time to get an initial appointment and to get a follow up appointment after parts arrive. Also since the customer is unaware of what parts are order we can’t tell the tech if all the parts have arrived. It took more than 1 1/2 months to complete my process. I was completely dissatisfied with this process and plan to cancel my contract as I have paid monthly fees without issue for years and when I need assistance I expect to have it promptly and without issue or double talk. Your process and treatment of me is/was UNSATISFACTORY AND DISRESPECTFUL.

My experience was extremely frustrating. My initial request for service was in early August 2024. Service scheduled for 8/15/24 was a no show, no call. I called on 8/15/24 and got an appointment for 8/28/24. The technician came and complained about everyone and everything. He was most unprofessional and bordered on being rude. He said the parts that had been ordered were wrong and the only thing he did was to pull the dishwasher out and leave it. He walked out the and did not return. I thought he was going out to his vehicle but when I checked he had left without telling me he was leaving.

Replace microwave but didn't get enough credit to replace the old one because you prorated my microwave and then was told I couldn't use the rest of my extended warranty enough though it was good for 2 more years on the new microwave. My plan #**. I would like to have an explanation as to why I can't use my remainder of the extended warranty on my new microwave since I already paid for it.

First technician did not know what to do, he came 2 time and still did not diagnosed the problem, but ordered multiple parts (unnecessary), which created a delay with repair for weeks. The second technician diagnosed the problem in 5 min and fixed it in 1 min. Finally, it was fixed

My refrigerator repair was great once our parts got here. Wish it could have taken less time to get the parts. The repair took about 2 hrs and fixed the problem for us without having to buy a new refrigerator. The repairman was very knowledgeable and very neat. He explained what he was doing and worked quickly to complete the job. The refrigerator is very quiet now and working well.

Assurant is in breach of the appliance warranty. No one takes responsibility, 4 appliance repairs on Whirlpool washer under 3 yrs old. Assurant is having yet another part replaced, when they should replace the washer. I am not pursuing the legality of their administration of the warranty.

Reported a problem with it making a noise and the response (from a no-name website) is, "We will have a person located in North Carolina call you within TWO days to SCHEDULE an appointment." Since Helene he may have been directly impacted not even be able to get here to Alabama. Of course if it takes two days to call to SCHEDULE an appointment; by November that may not be an issue? Sorry, but I've already had a bad day! God Bless!!

Repairman showed up 5 times with no parts to fix washer then the last time another repairman showed up & said he replaced parts & fixed it but it NEVER worked. He must not have tested it. I have been 2 months now without a washer. Your service is useless.

Washer originaly broke July 23, 2024. Not repaired until 56 days later and just a spring was replaced when 10 parts were ordered. There was much confusion about receiving the parts which were ordered and sent to my house. There was NO possible way to call and talk with anyone from the repair company about the parts or status. Rinse cycle without any clothing was run which ran fine.

It was awful. With two providers. Assurant AND NELI. There was no transparent update and none of the chat conversations were able to provide status. After more than 10 days with no explanation communication, the case was closed with a link to a gift card. Thankfully it was dryer. If it had been a refrigerator there would have been food lost as well. Overall... it was the worst conceivable experience.

Assurant made good on covering the remaining cost of my new dishwasher. However, they could have saved themselves money and me aggravation by fixing my dishwasher in the first place. Also, it is very hard to communicate with Assurant. Replying to your phone calls and emails is far and few in between.

My experience was horrible. After the two parts were approved and delivered. The technician needed approval to install the second part after the first part was installed. The second part was not approved. Why initially approve and deliver both parts?? Instead I was provided a prorated amount for my dishwasher, which only covered half of the purchase of a new one. I purchased the extended warranty for peace of mind. ASSURANT left me high and dry.

They claim the part is no longer available and they are willing to buy out my microwave for $237.00 and they are not going to reimburse me for the other 4 years remaining of the policy which I paid $563.63 for a 5 year policy. Also I have located the part on Amazon and is still available.

The claim didn't even pay 1/2 the cost of a new unit. Plus they give a gift card to only be used at a certain website where a comparable replacement unit is not listed. I can't buy any of the ones on their site because they are not similar to the ones I have.

I called in for a repair in my sink disposal. I was told that the unit could not be repaired and would need to be replaced. Rather than send someone to assess the problem I was sent a gift card. I had to locate a plumber on my own who diagnosed the problem and repaired the clogged unit. The unit was not broken, just clogged. The plumber would not accept the gift card as payment and now I am out the $250 for the plumber and cannot access the gift card funds to reimburse myself for the bill.

We had A&E service - Sears- come out and diagnose our oven and they ordered the parts. They did not show up for the first visit they said we were out of the way. The 2nd visit they diagnosed the problem and ordered the parts, the 3rd visit they had to reorder the parts because we received the wrong ones, the 4th visit they reordered the parts again because they were the wrong parts and attempted to put on the new glass top but did not know how so they stopped the repair and never did put all the screws back in, the 5th visit they never showed, and the 6th visit they called and cancelled the visit 2 hours before they were to arrive.

Unit with long history of repair issues took forever (3 Years) to diagnose due to incompetent, & ill equipped tech's. Once finally correctly diagnosed and after I renewed my contract it was approved for replacement at a depreciated value. To make matters worse, I was only 4 months into a contract renewal before the unit was replaced and the remaining time is not refundable or transferable to a new unit. It's obvious that Assurant waited until my $450 renewal contract was paid for before approving the replacement when I should have been replaced during the previous contract period.

Filed a claim 3 weeks prior to my warranty expired- tech came out - ordered parts and then I checked and my portal and appointment was cancelled?? What ? I called back and was told I cancelled the appointment (I did not!) then tried to reschedule and was told my warranty expired- it’s now been a month. NO REFRIGERATOR! Finally convinced someone on a land FAR AWAY- that my claim is still pending- I have an appointment for a month away. When I applied for food spoilage - was told WARRANTY EXPIRED! - I said I know but a month ago I had a warranty - claim denied- VERY UNSATISFIED and I have good reason.

Came home and found freezer defrosted and kitchen floor flooded. I don't know if the refrigerator is working correctly or not. Called the call center and got a recording with the website address. Very quick easy claim process online. I'm having same day service call.

I do not recommend this warranty company. They guarantee a repair service date within 5 days but none of their contracted service providers honor it and so far have been unprofessional, rude, and do not actually fix the problems causing more headaches for the customer, time off of work to wait for them to come back, additional claims, loss and damage. Contract with "real" appliance repair companies, not the cheapest least experienced ones you can find.

Horrible Claims handling from the beginning. No communication for over 3 weeks! We had a death in the family after realizing we never heard back for our machine to be repaired from the company that Assurant set us with. We called called Assurant back and we were told claim would be escalated and they will call us back in 2-3 days! Nope NEVER HAPPENED. 2 weeks later I open email to find we got money on a card! With no explanation!! I called next day and was told “Oh your machine was unrepairable.” NO CALL ☎️. Then was told amt. is due to deprecation due to plan I have! But when we purchased our plan we did a lot of searching before we decided to go with Assurant and we were told by sales and our contract said our washer would be replaced of amt paid for washer. Either way the Handling from claims WAS COMPLETELY NOT CUSTOMER SERVICE! They don’t care and neither does Assurant.

Contacted Assurant of a faulty refrigerator, indoor water/ice did not work. From first contact, knowing that Assurant Service Protection Advantage was good we just didn’t know how good they are Incredible company. I have told my friends if they're offered Assurant take it, if you need it you’ll be happy you did. I have had others over the years. This company is worth it to me.

The repair went well once we received the parts from the manufacturer. Parts, when ordered, were not in stock. We had to wait 3 months for the repair to be done. Once the parts were received here, we made an appointment. The repair was completed within the week. I'd recommend this company.

Problem could have have been taken care of in one trip except the part was used on a previous job, took two weeks to get back to fix it. I would have thought he would have been able get the part from another driver and be back the next day.

Extremely long process to receive my service protection plan , so many hoops to jump through not a good experience at all. I couldn’t hear or understand the customer service and she was not very polite. It was very hard to locate all the information needed to submit my application and it was very difficult to find the website to activate my service plan.

Terrible service. Six weeks after our dishwasher broke, we're still waiting for a resolution. They outsource their repair crew. The first guy shows up and orders parts. The next guy comes and says the first guy ordered the wrong parts and orders the right parts. The third guy doesn't show up because I suddenly was supposed to confirm that the parts had been received, so my appointment was "tentative." Calling Assurant gets you nowhere. It seems like it's their business model to exasperate you until you say forget it. What other choice do you have? Beyond disappointing.

Very responsive. Website needs to match with repair vendors. Repair vendors did not get same info. We needed to call Assurant when case number was not sent to vendor. Found best response when we spoke with an agent.

Worst customer service ever. 2 no shows, 1 late show, and washing machine is still not working. Lied to. Say basement was flooded and there was standing water, which has NEVER happened. Service person was incredibly rude and attempted to get me to pay him directly to return. Now they have cancelled my warranty due to the lies in the report and will not fully refund me, even though this is the only time I have attempted to use it. Run away fast from this company, and GE appliances.

Very frustrating, can't get live help. Tech came out to replace parts, still doesn't work, blame on my electrical. Had an electrician came and tested the outlet that was used for the range. Electrician said it fine, no issue, output enough power. Electrician tested the power board on the range, said the range is showing low power. Bad range, he said something is wrong with the range, since power from the outlet is 100% good.

Have a service contract, have to wait 5 days for service. No after hours support. Paying for a contract that provides no support. My food will spoil by then. Last contract I will buy. This is so frustrating.

Have subscribed to Assurant Service Protection Advantage plan for several year and can now see less value in their plans. They don’t repair appliances. They contract with other companies who do the repairs. My washer has been broke for a month waiting on Assurant to make repairs. They sent out a tech from A&E who is a vendor of Sears Homes Service. He determined the issue, need repairs, and ordered three parts. Two weeks later one part was mailed to our house. I called Assurant & Sears to let them know two of the three parts weren't mailed and was told they were canceled because they weren’t need. The next day the A&E tech arrives to fix the washer and can’t because he doesn’t have all the parts. We are now a month in, going to laundry mats to wash clothes and still getting the runaround from Assurant & Sears Home Service. Their customer service is nonexistent at both of these companies until it’s time to pay.

Using the Schedulerepair.com website was the fastest, simplest and most efficient way to make a claim I’ve ever experienced! When my two year old microwave suddenly stopped working I was frustrated, thinking I’d have to deal with making a claim, knowing the long involved process in the past I’ve had with another company. This one was by far the easiest claim to make!

Very pleased with experience. It went as I was told and they sent me text messages to keep me informed on the return information. Did online questionnaire and was very easy to navigate, it's good to keep receipts so you have the information they need. The product has been very reliable up to this point but it is mechanical and it can be expected. I have several other harbor freight tools that I have had for years and never had an issue with them so I don't feel this is a bad sprayer. I would put it up against any sprayer comparable to it, was very pleased and will continue to use this new sprayer like I did the other and I expect it to last longer, very good price for what you get.

While my appliance was not repaired a monetary compromise was reached. I thank Derek in customer relations for going the extra distance to settle this matter.

Assurant makes it difficult to figure out how to file a claim. The Amazon site is also to blame. Could not file a claim online. It requires starting online, hunting for a way to start the process, moving to email with no way to ask questions. In the end, I was paid. Most people would have given up. I believe they count on this.

I followed instructions on the Service Protection Advantage contract. It was easy to file a repair claim. Everything is written out by and I went to the website ScheduleRepair.com. I put in my Plan number and service plan popped up with all the information necessary to file the claim.

I purchased the warranty last year for our GE range/oven. Apparently, they team with Sears Home Services in my area. Side note: Average phone wait time for trying to contact Sears was 50 minutes. What a waste of $332.33. I'm on appointment #4 scheduled for next week...we'll see if anyone shows. Actually, it has cost quite a bit more considering I've had to miss work to be home (from 8 am- 5 pm!) BUYER BEWARE: I have purchased numerous extended warranties. This is by far the worst. They blame Sears, Sears blames them...you get the picture.

The documentation that I was working off was very old as we have been with Assurant for 14 years. I did not see a contract number on any of the documents in my possession, just a plan number. This really stalled the process as I need to contact a representative to obtain the contract number. Once secured, the process of scheduling an appointment was very fast and easy.

If I could give a zero, I would. They use US Appliance Fix in our area to service appliances. I have had four appointments. Waited all day for three of them and no one ever showed or called. The 4th appointment they sent Cory out who had no idea what he was doing. He spent 4 hours here and dropped hardware down into the part and never found them, left off the water pump gasket, then proceeded to push the dripping wet insulation back under my cabinets. He bent the metal on the side of the appliance, damaged my floor, and cabinets. Assurant has done nothing to help me. Do not ever let them into your home. Now no one else will work on the appliance, so I am stuck. It has been over two months and I still don't have a working dishwasher. The warranty is useless. They do not help their providers accountable.

The Assurant Service Protection plan was handy when returning my defective product. The process was easy. I returned a generator that would not stay running. The protection warranty was legitimate and made the process so easy. I would definitely recommend Assurant Service Protection plan to anyone who is needing that extra protection on your items especially high dollar item.

A new dryer handle was ordered and it was easy to install. The Tech told me what to do when part comes. Great company and had for a long time with my appliances for many years. This company around for many years and deals with Home Depot and very reliable agent, always on time and calls before he arrives. I give a 10 plus for this company

Ice was forming in the freezer compartment. The service tech was very personable, was very knowledgeable and affected the repair in short order. He saw that the door seal was not in proper position so he used a heat gun to make it form properly. The only delay was that he had to wait for the seal to cool to ensure that the reforming would be permanent.

I'm a proponent of extended warranties. I've never had a problem. Many products survive beyond the warranty. This time I was told, claim reimbursement was via gift card only, not check. Asurrant support said it was Amazon-mandated. Amazon stated they have no control over warranties. And, to date, I've not received check, gift card or communication from Assurant.

Repair was started and completed with reputable repair company. Work done in timely manner and learned how to use my dishwasher more effectively. Best investment in a maintenance service I have experienced. Plan to add additional appliances. Fees were very reasonable and support from company exceeded my expectations. First time

Just a reality check on the washer. Still in good standing. The repairman checked the washer and found no defects with the washer. Just the pipe connected to the apartment itself. After being checked by Midway and Howards Furniture's store here in Victorville. The account is still in good standing and hasn't been utilized that much. I wasn't sure if the account would still be able to be used but to my surprise it was, good on me but not so good for the pipe which was repaired by Beaman Brothers. They were chosen by my landlord. The repair fell on my landlord, not me or my washer or the Assurant plan that I purchased from Midway Appliance. Thanks to my Repairman for clarifying who needed to repair what to stop the leak which was unbeknownst to me how the pipe started leaking to begin with anyway.

He was wonderful and very knowledgeable and great... He knew exactly what was wrong as went to work repairing... Thank you and God bless... I like workers that don't waste company time and get the job done and go to the next one... I had confidence in his work since he was letting me know what I was doing wrong too.

The service tech (Mike) is one of the best I have ever had for a service call. He is very neat & clean. Very friendly and knows his job. He is very quick doing his repair. You could not find a better service tech. This was the second appliance he has repaired for me over 7 plus years, Thanks, Tim.

Very happy with the protection plan and the work of the service technician. We were kept apprised of the status of part orders and when the technician would arrive. He replaced all parts necessary to make our water dispenser and ice maker functional again. I highly recommend Assurant protection plans.

Assurant Appliance is terrible; my refrigerator ice maker stopped working and I decided to file a claim to have it repaired; despite providing me with a firm date to come to my house to diagnose the fridge, on appointment day, the tech called me because he decided not to come and asked questions about the symptoms I was experiencing with the fridge, and ordered an ice maker motor for it "which I found odd". We went three weeks without receiving any feedback, and when I contacted the technician, he said they didn't have the item, so I contacted Assurant, who purchased it from another vendor and had it sent to my house. When I received it, I contacted them again to inform them that I had the item on hand and requested that they send a technician to perform the repair.

The website is easy to use. The service options are reasonable. I would prefer an option to select AM or PM. I cannot yet comment on the service itself only the scheduling aspect. Service is scheduled but pending for next week. I could have gotten an earlier appointment, but I am going out of town for a week.

Assurant renewed my renter's insurance policy without my consent as I canceled through Turbo Tenant as the lease was done. They decided to keep the one hundred dollars that they took out of my account. They are fraudulent and thieves with no regard or care for the consumer. Buyer Beware.

Jessica cashier was great. Chris s carried out my canopy to my car. Return was fast and easy. Love the replacement plans. I usually get extended services as you never know if something might happen. So glad I got mine. Other customers love our store. They tell me it's clean and nice. I work there at the register too. It was after my shift..

Updated 6/6/2024: I wrote a review and wanted to rate Assurant lowes warranty a zero and now after speaking finally with a human I'm sure of it. My washer will not spin and drain and she and I agree that's a problem but the repairman says it's not giving a code so it's nothing she can do. Just like I said they send repairmen that they work together with now I'm stuck with a defective washer and out of money for a warranty that won't cover it! Buyer Beware!

I was not aware of a $50 (plus tax) payment. The technician checked to see the needed repair and provided when parts and service would occur, which it did. When the technician returned, he was pleasant, professional, knowledgeable, neat, and tidy and did the job. The only difficulty we had, we didn't know the power had been turned off so the stove didn't work. :) We turned it back on!!!

Sent me home to do return thru website and the website didn't have the items on it. Had to return to the store. Then I took the items to the store and the store manager exchanged the pumps for me. I was able to exchange the pond pumps for replacement pumps.

I am glad I purchased Assurant Protection Plan. My gas range's burner stopped functioning which required turning the gas off. The repair required three parts and about 30-60 minutes labor. Without the protection plan parts and labor would have been quite expensive; but with the plan I did not incur charges which was a big savings.

I had a phone that was supposed to been covered for 3 years. I had sent it to be fixed then I got it back only to discover that it's not covered anymore. Assurance insurance sucks big donkey dick so I will never trust that insurance service again. How come they are allowed to lie to the public like the way they did to me.

My warranty company called a repair company called Friends Tech to come out and repair my washing machine and the first guy that came out, he came out and he did nothing. He just pulled the piece off of the back of my machine and stated that he needed to order a part and then he left on the second visit which was the next week. Another technician came out and he ran a diagnostic on the machine and when I stated to him that the first guy did not do that. He said he didn't even know why they sent the first guy out when he tried to put the part on to repair the machine it was the wrong part so the first guy had ordered the wrong part so I was told that they would have to come back and that I would get a call.

GE Appliances shipped a complete new door to replace the one that came with the stove when I purchased the stove. I had to return the door to GE. Afterwards, a support person said he needed to order just the coil that surrounds the glass on the oven door because the wrong part was sent. It took about 3 weeks to complete.

The entire process of requesting repair was easy. The service was performed efficiently and effectively by Tech Terry after arriving right as scheduled. This was the second visit for Terry (he also fixed our fridge) and he represents his company very well - First Class service and right on time as scheduled.

Thank god I was able to make my claim. I have tried 2 weeks to do it but they didn't give me an option until now. I hope and they come as fast as possible to repair my refrigerator but I would more like them to replace it with a new one because since sep 23, 2022 I purchased it it has always been not working since they have come to fix it 3 times and it only lasts one week and it breaks down again and all my food is wasted and I have to put it in the trash. Please I would like it to be replaced with a new one. Thank you very much. I hope and you will communicate with me as soon as possible. Thank you very much. I am Francisco ** (spanish please).

I purchased a Fisher Paykel Double Dish Drawer dishwasher in 2019. I had that model and brand in my previous house for at least 10 years without one problem. Right off the bat I started getting error messages and fortunately, because the dishwasher was under manufacturer warranty the problem was resolved immediately. However, last week after cleaning the dishwasher which I did regularly every 3 to 4 weeks, all of a sudden, Rapid error messages started coming. I immediately consulted the troubleshooting area in my manual, last to no avail. Soon Thereafter, I contacted Lowe's Assurant as I had foolishly purchased extended Warranty coverage for all of the new appliances in My Home. That’s when the trauma and drama began. I began a chat To hopefully resolve the problem and get a service person out to remedy it. Unfortunately, I was told that I might see a repair person the following week.

Our LG refrigerator’s compressor after only three years quit working. We called Assurant to file a claim and they sent out a technician; thank you. The technician verified it was a bad compressor but had to wait for Assurant to verify the paperwork; minimum three to five days. According to Assurant they will be sending out the SAME technician once approved. Don’t waste your money with their extended warranty. It’ll be more cost-effective to save up a little each month and when an appliance fails then just replace it. Appliance extended warranty plans are a fraud.

I have contacted Assurant warranty service about my furniture damage by phone and emails which had taken me two-three months to get through everything because they didn't have me registered in system at all in the beginning. They denied my claim and I sent in a dispute in writing with more details and photographs and was denied again. Not once did anyone contact me by phone to ask any questions. Unacceptable customer service was projected by the company and has left me very upset.

I could not speak with a customer representative after calling 800-905-9505 which is apparently the Repair Service company. The automated voice mail also said that I didn't have a claim although the repair claim was submitted. I also wanted to state that waiting 8 days to repair a broken refrigerator is unacceptable. I live in North Carolina and having a Repair Service company in Dallas, Texas doesn't make sense.

Our Cook-top were broken, and the service replace easy and fast.. In the first visit, the technical check the issue and check the model and serial number, in 3 day more come the part and the next Friday, the technical come back and replace the part and everything working excellent. Nice job. Thanks a lot.

I have been a customer with Harbor Freight for many years. I have purchased many tools, car ports, shallow well pump. With each I purchase the 2 yr warranty. If for any reason I need to get a replacement I have had no problem. It only takes a matter of about a few minutes for the replacement. I am proud to be a Harbor Freight customer and I tell people all the time. Family and friends.

DO NOT BUY EXTENDED WARRANTY / PROTECTION WITH THIS COMPANY!!! We purchased a couch through American freight within the year. One of the baseboards fell from the bottom of the couch. They fixed it without any question. I submitted another claim a few years later for the same issue, but I had to go through my extended warranty, which is Assurant and they said it’s normal wear and tear so the baseboard for the second time falling from the same couch is normal wear and tear.

My 1 piece stack GE washer/dryer is only 3 years old... and under an extended warranty from your company... Strangely.. stopped spinning but the spin motor was running... after removing the few items I had in the washer tub, the machine did turn off... I was also able to schedule my service in two days which is great!... It is difficult to be without any of your appliances..

Absolutely horrible service. Stay away from this company for a warrant. Our washer broke 3 weeks ago. It stopped spinning. First service visit took a week and the technician reset the computer and said everything looks fine. The issue continued and we called for another technician who came within a few days and stated that the inverter was the issue and he "would try to order the parts" if he had time. We never heard back and have escalated to upper management who had no record of any visits at all. The hired service company (Sears) also had no record of any visits and we have been without a washer (using an expensive external laundry service for 3 weeks). We have escalated multiple times with no response. Needless to say, we will NOT be engaging with warranty service provider nor the the Sears service provider for any future appliances.

The web site was easy to use, and it did not take a lot of time to schedule an appointment. It also gave me the telephone number of the company that will make the repairs, so if I have questions or need to reschedule, I can call. All in all very easy to use.

We have a General Electric unitized washer dryer combination. The washer stopped working correctly several days ago. The machine begins agitating and then after a few minutes it stops and sits there not advancing into the cycle. Then I had a difficult time figuring out how to get the water drained out of the machine and the clothing in it spun out.

First, thank you. As promised technician arrived to install part 2 days after I was contacted by Assurant rep. Thank you Derek. Without need for escalation, this is the service I have received and expect from Assurant. This is a good product. Service has overall been very good.

Microwave turntable kept on turning after the time stopped and the door was opened. This is the second microwave that failed, the first just after the first year. The first one failed to open the door. The service man had to use a crow bar to open the microwave. The replacement also had problems and the panel had to replaced soon after it was installed.

I paid for a protection plan through Lowe's for my Whirlpool refrigerator. The ice maker stopped working. In August of 2023. Expert Appliance Repair and Mechanical Inc technician never showed up. I called and another appointment was scheduled. The technician came out and told me that he fixed the problem. I checked it before he left, and it was NOT working. He apologized, looked at it again and said that he needed to order a part and would return. He never came back. When I called the company, I was told that the technician noted that the job was completed. I told them that it wasn't. They scheduled another appointment. The technician came out and the whole scenario played out again. Another appointment was scheduled. On the same day of the appointment, I got a text that my appointment had been rescheduled.

The Washer machine was making a very loud noise, and we could not use it. The technician came and take a look. He ordered the parts and they arrived within 4 days. He came back to fix the machine. So far everything is good, and the machine is working fine. Thank you.

Hi, my washer water leveling didn't work. Water wouldn't shut off. The service man explained what the problem was and what. It would take to repair. The service person was awesome in taking care of the problem. I will be more very content in telling other about the service. It also was very easy and convenient to talk to a person in setting up my appointment and having it work with my schedule.

Top heating element on GE Profile oven burned out and was replaced by A&E (Sears appliance repair). Tech ordered part from GE and once received at our house returned and installed the part immediately. Oven works like new and tech made sure everything on the oven worked also. Very happy with our repair.

Tech was able to unlock control panel with his computer. The online manual was unclear regarding how to unlock the panel or how to enter that mode. In this circumstance it took an on site visit to resolve the problem. Attempts by service personnel over the phone to unlock the panel were not effective.

Using MYAFCLAIMS.COM website was extremely easy. My covered Appliance was shown when I entered my personal information. The rest of the form was easy to fill out. I was able to schedule a repair for today. I am look forward to getting our refrigerator fixed.

My son damaged his phone. I contacted Assurant. They sent me a replacement phone. It didn't work at all, complete junk. They demanded I return my son's damaged phone. I said I cannot until I get him a new phone to transfer his info, contacts, etc. They refused to return my $100. I had no choice but to go to another carrier and get him a new phone. Assurant charged me $370 on top of the $100! I told them I OWN my son's phone because it was paid off quite a while ago. They refused to help me. They insist I need to return my son's original phone. So basically them: $370+$100, me: two broken phones. How do they get away with this? And then they said I'm eligible for the warranty! I don't need a phone any longer. I am beyond upset. I am a single parent, I'm doing the best I can! I have no problem paying something that I truly owe, but this seems SO unfair.

I am here to reinforce many of the other negative reviews with this company. They cannot even manage to email me a copy of my service plan document. When I go on the portal and click to download my service plan document I get this message: "We couldn't find the service plan document." I have been waiting a month for repair or replacement of my GE range. Three technicians have come to my home, each one more rude than the other. The second one came and lectured me about what I "should" and "shouldn't" worry about, since apparently it was my fault that the wrong parts were ordered the first time (isn't that the technician's job to diagnose and order the correct parts?!).

Part required, was ordered and received quickly, and the appropriate repairs were finished in a very timely method. Technician was friendly and professional. Part had to be ordered, and arrived fast, and then repairs were performed, product back to manufactured specs. Will continue to purchase appropriate insurance policy.

The appliance ran into several issues just days after the end of the manufacturer's warranty. Lucky me, I had coverage. I Contacted Assurant and got an appointment, and it only took minutes. After the first service company didn't show up as agreed, Assurant fixed that quickly and found a reliable service with knowledge of the extremely rare model.

So Far Great service. They will come check it out in a day or two and hopefully fix the problem with the washer. Very Happy so far with getting repair service. Just a few clicks on the web site and It is all set up for someone to come look at washing machine.

I have Assurant coverage on several appliances. I called 1/30 on a GE Monogram Dishwasher that was not heating water or drying. They use Sears Appliance Service, who will not talk to you thru an live person. Tech finally comes out 2/9 (10 days later) and of course does not have the heater part. Orders random part (not heater). Comes out 2/20. Installs random part and of course dishwasher still does not heat. Finally orders heater but now says next appointment available is 3/13! Tried to get Sears to send someone earlier....no way! If they come out 3/13, that will be over 6 WEEKS for a dishwasher repair. Two terrible companies makes for terrible service. Save your money. This is a rip off.

I am overjoyed with the service I get from Service Protection Advantage. I file a claim for repair and my appliance gets fixed, no hassle and no worries! I have 4 appliances covered with them and they are always there to make sure they are operating correctly. The techs they send are always professional and kind and always make sure my appliance is working correctly before closing the repair ticket. You can't beat a service like their service, they are outstanding and their representatives are always patient and knowledgeable and take care. I am happy and satisfied with their service.

I was extremely impressed with the efficiency and timing of this repair. The service technician arrived the next day and was extremely professional, helpful and pleasant, and made every effort to get the dryer repaired as soon as possible. Parts were required and the critical part arrived within a day and the technician was able to install it the next day. I could not have asked for a better experience in getting this repair done.

Making the service appointment was very easy. One call allowed me to schedule a date that worked best for me. The repair person was extremely friendly and professional. He explained to me what he was going to do and why. I would actually request his services if I am ever in need of another appliance repair.

410.274.4455

Only time I've gone to a tool store and felt threatened by a manager (Wayne). He got upset with me using my extended no questions asked warranty that I had purchased extra and then told me my warranty is no longer good and then threatened me asking I had any problems with him or anything I needed to say before I leave the store.

The tech was on time, polite, knew exactly what to do, Ordered the part. Took about two (2) weeks, had it delivered. Came back, installed. Currently all is looking fine and still working. Would highly recommend this program to anyone with appliances. It is certainly worth the monthly charge and provides security for your products.

The plus with Assurant is that the coverage is reasonably priced and can be easily scheduled online on the website. BUT once the service tech visits and diagnoses the issue and always needs to ORDER a part, the entire process breaks down. Both times I have made calls about my GE range, which has the same problem each time. The parts are ordered, but the online tracking on the Assurant website doesn't offer any more details, and when the part is delayed, and the technician arrives (apparently he cannot tell if the part has been delivered, and he doesn't call to check with us) and discovers that he cannot make the repair....He simply goes away and then NOTHING happens.

Website was extremely easy to navigate and schedule an appointment. So pleased we enrolled in the Service Protection Advantage plan. Well worth it anyone considering it. Especially pleased the ability to choose an appointment that fits my time schedule and within a few days! We all need our washers! Thank you

Very relieved that using the warranty was easy and reliable. The issue with the washer was repaired by knowledgeable technicians. No out of pocket cost at all. I would recommend using Assurant Service Protection Advantage for other products I have purchased recently and renew the existing warranty if offered in the future.

Our washer broke on January 6 and we called the same day for a repair as the washer is under warranty. A technician was scheduled for the 10th to look at our washer. We were told it needed a new panel and they would order it and get it installed on the 20th. We then got a confirmation email the next day changing the repair date to today the 27th. We called numerous times and were told sorry we can't help it as that was the earliest date now. Well today we were told between 8-5 and guess what? No repair yet again.

Assurant's corporate office got involved with my issue. The person listened and immediately followed up on my claim. My issue was resolved. Thank you Assurant. I have updated my rating.

The warranty service claim was Incredibly easy. I received the gift card to my Amazon account within a couple of days. Well worth it. Thank you! I will continue to buy warranties for any household items that are over $200. I've only used them twice in all the years, but you feel so much better when something goes out unexpectedly.

I needed to find out about Assurant extended warranty on my GE appliance. I have had a terrible time trying to submit a claim for reimbursement on my GE electric dryer. Big runaround. Can't reach anyone by phone. The options given me are not what I need help with. Try to call put on hold for hours. No one answers even if you have ben holding for over an hour.

This is by far the worst company to deal with. This is two months worth of waiting on a part to fix our broken washer. Purchase the washer from Lowe’s. The service repairman who came out got our address wrong, so the part was undeliverable. Therefore it was sent back to company.. You can RARELY get a real person to talk to. It’s all automated. So annoying. Constant runaround about waiting two days for an email to explain what they’re going to do to fix the problem. The company is outsourced to overseas. We have called this company at least seven times in the past two months to try to get the part sent again to no avail.. This company needs to be shut down. Terrible Customer Service.

Purchased a GE combo washer dryer in Aug of 2021. Recently water is being introduced in the drying cycle. Makes it hard to have dry clothes at the end of the cycle. Had purchased a policy with Assurant. I call Assurant to schedule repair. They ask what time I'd like an appointment, for example the next day. I choose and expect to work from home the next day. However, Assurant doesn't make the appointment, the service provider does, so the appointment means nothing. Don't stay home expecting someone to show up.

I bought a 1/4 mini die grinder and bought an extended warranty. Unfortunately the product was discontinued (hopefully for its poor quality it failed after using it twice). I bought the warranty with it right before it was discontinued and it broke and harbor freight didn’t hold up their end and replace it with the chief one and I had to just settle on getting a horrible $7 towards my new tool.

I want to thank Assurant for addressing my previous concerns in such an expeditious and professional way. Bad experience turned good thanks to Assurant. I have rarely done online reviews but the initial issue and its resolution were reason enough. Thanks again.