Assurant Service Protection Advantage Reviews

We have an extended warranty contract that covers the repair of this appliance. Instead of repairing, we were sent a gift card and told to spend it at an appliance website. All we want is the oven repaired and that is not happening. We were told that the depreciated value of the appliance is worth less than the repair.

This entire process is extremely frustrating and disappointing. The customer service reps don’t speak good English and are confusing in their speech and explanation. It takes a long time to get an initial appointment and to get a follow up appointment after parts arrive. Also since the customer is unaware of what parts are order we can’t tell the tech if all the parts have arrived. It took more than 1 1/2 months to complete my process. I was completely dissatisfied with this process and plan to cancel my contract as I have paid monthly fees without issue for years and when I need assistance I expect to have it promptly and without issue or double talk. Your process and treatment of me is/was UNSATISFACTORY AND DISRESPECTFUL.

My experience was extremely frustrating. My initial request for service was in early August 2024. Service scheduled for 8/15/24 was a no show, no call. I called on 8/15/24 and got an appointment for 8/28/24. The technician came and complained about everyone and everything. He was most unprofessional and bordered on being rude. He said the parts that had been ordered were wrong and the only thing he did was to pull the dishwasher out and leave it. He walked out the and did not return. I thought he was going out to his vehicle but when I checked he had left without telling me he was leaving.

Replace microwave but didn't get enough credit to replace the old one because you prorated my microwave and then was told I couldn't use the rest of my extended warranty enough though it was good for 2 more years on the new microwave. My plan #**. I would like to have an explanation as to why I can't use my remainder of the extended warranty on my new microwave since I already paid for it.

First technician did not know what to do, he came 2 time and still did not diagnosed the problem, but ordered multiple parts (unnecessary), which created a delay with repair for weeks. The second technician diagnosed the problem in 5 min and fixed it in 1 min. Finally, it was fixed

My refrigerator repair was great once our parts got here. Wish it could have taken less time to get the parts. The repair took about 2 hrs and fixed the problem for us without having to buy a new refrigerator. The repairman was very knowledgeable and very neat. He explained what he was doing and worked quickly to complete the job. The refrigerator is very quiet now and working well.

Assurant is in breach of the appliance warranty. No one takes responsibility, 4 appliance repairs on Whirlpool washer under 3 yrs old. Assurant is having yet another part replaced, when they should replace the washer. I am not pursuing the legality of their administration of the warranty.

Reported a problem with it making a noise and the response (from a no-name website) is, "We will have a person located in North Carolina call you within TWO days to SCHEDULE an appointment." Since Helene he may have been directly impacted not even be able to get here to Alabama. Of course if it takes two days to call to SCHEDULE an appointment; by November that may not be an issue? Sorry, but I've already had a bad day! God Bless!!

Repairman showed up 5 times with no parts to fix washer then the last time another repairman showed up & said he replaced parts & fixed it but it NEVER worked. He must not have tested it. I have been 2 months now without a washer. Your service is useless.

Washer originaly broke July 23, 2024. Not repaired until 56 days later and just a spring was replaced when 10 parts were ordered. There was much confusion about receiving the parts which were ordered and sent to my house. There was NO possible way to call and talk with anyone from the repair company about the parts or status. Rinse cycle without any clothing was run which ran fine.

It was awful. With two providers. Assurant AND NELI. There was no transparent update and none of the chat conversations were able to provide status. After more than 10 days with no explanation communication, the case was closed with a link to a gift card. Thankfully it was dryer. If it had been a refrigerator there would have been food lost as well. Overall... it was the worst conceivable experience.

Assurant made good on covering the remaining cost of my new dishwasher. However, they could have saved themselves money and me aggravation by fixing my dishwasher in the first place. Also, it is very hard to communicate with Assurant. Replying to your phone calls and emails is far and few in between.

My experience was horrible. After the two parts were approved and delivered. The technician needed approval to install the second part after the first part was installed. The second part was not approved. Why initially approve and deliver both parts?? Instead I was provided a prorated amount for my dishwasher, which only covered half of the purchase of a new one. I purchased the extended warranty for peace of mind. ASSURANT left me high and dry.

They claim the part is no longer available and they are willing to buy out my microwave for $237.00 and they are not going to reimburse me for the other 4 years remaining of the policy which I paid $563.63 for a 5 year policy. Also I have located the part on Amazon and is still available.

The claim didn't even pay 1/2 the cost of a new unit. Plus they give a gift card to only be used at a certain website where a comparable replacement unit is not listed. I can't buy any of the ones on their site because they are not similar to the ones I have.

I called in for a repair in my sink disposal. I was told that the unit could not be repaired and would need to be replaced. Rather than send someone to assess the problem I was sent a gift card. I had to locate a plumber on my own who diagnosed the problem and repaired the clogged unit. The unit was not broken, just clogged. The plumber would not accept the gift card as payment and now I am out the $250 for the plumber and cannot access the gift card funds to reimburse myself for the bill.

We had A&E service - Sears- come out and diagnose our oven and they ordered the parts. They did not show up for the first visit they said we were out of the way. The 2nd visit they diagnosed the problem and ordered the parts, the 3rd visit they had to reorder the parts because we received the wrong ones, the 4th visit they reordered the parts again because they were the wrong parts and attempted to put on the new glass top but did not know how so they stopped the repair and never did put all the screws back in, the 5th visit they never showed, and the 6th visit they called and cancelled the visit 2 hours before they were to arrive.

Unit with long history of repair issues took forever (3 Years) to diagnose due to incompetent, & ill equipped tech's. Once finally correctly diagnosed and after I renewed my contract it was approved for replacement at a depreciated value. To make matters worse, I was only 4 months into a contract renewal before the unit was replaced and the remaining time is not refundable or transferable to a new unit. It's obvious that Assurant waited until my $450 renewal contract was paid for before approving the replacement when I should have been replaced during the previous contract period.

Filed a claim 3 weeks prior to my warranty expired- tech came out - ordered parts and then I checked and my portal and appointment was cancelled?? What ? I called back and was told I cancelled the appointment (I did not!) then tried to reschedule and was told my warranty expired- it’s now been a month. NO REFRIGERATOR! Finally convinced someone on a land FAR AWAY- that my claim is still pending- I have an appointment for a month away. When I applied for food spoilage - was told WARRANTY EXPIRED! - I said I know but a month ago I had a warranty - claim denied- VERY UNSATISFIED and I have good reason.

Came home and found freezer defrosted and kitchen floor flooded. I don't know if the refrigerator is working correctly or not. Called the call center and got a recording with the website address. Very quick easy claim process online. I'm having same day service call.

I do not recommend this warranty company. They guarantee a repair service date within 5 days but none of their contracted service providers honor it and so far have been unprofessional, rude, and do not actually fix the problems causing more headaches for the customer, time off of work to wait for them to come back, additional claims, loss and damage. Contract with "real" appliance repair companies, not the cheapest least experienced ones you can find.

Horrible Claims handling from the beginning. No communication for over 3 weeks! We had a death in the family after realizing we never heard back for our machine to be repaired from the company that Assurant set us with. We called called Assurant back and we were told claim would be escalated and they will call us back in 2-3 days! Nope NEVER HAPPENED. 2 weeks later I open email to find we got money on a card! With no explanation!! I called next day and was told “Oh your machine was unrepairable.” NO CALL ☎️. Then was told amt. is due to deprecation due to plan I have! But when we purchased our plan we did a lot of searching before we decided to go with Assurant and we were told by sales and our contract said our washer would be replaced of amt paid for washer. Either way the Handling from claims WAS COMPLETELY NOT CUSTOMER SERVICE! They don’t care and neither does Assurant.

Contacted Assurant of a faulty refrigerator, indoor water/ice did not work. From first contact, knowing that Assurant Service Protection Advantage was good we just didn’t know how good they are Incredible company. I have told my friends if they're offered Assurant take it, if you need it you’ll be happy you did. I have had others over the years. This company is worth it to me.

The repair went well once we received the parts from the manufacturer. Parts, when ordered, were not in stock. We had to wait 3 months for the repair to be done. Once the parts were received here, we made an appointment. The repair was completed within the week. I'd recommend this company.

Problem could have have been taken care of in one trip except the part was used on a previous job, took two weeks to get back to fix it. I would have thought he would have been able get the part from another driver and be back the next day.

Extremely long process to receive my service protection plan , so many hoops to jump through not a good experience at all. I couldn’t hear or understand the customer service and she was not very polite. It was very hard to locate all the information needed to submit my application and it was very difficult to find the website to activate my service plan.

Terrible service. Six weeks after our dishwasher broke, we're still waiting for a resolution. They outsource their repair crew. The first guy shows up and orders parts. The next guy comes and says the first guy ordered the wrong parts and orders the right parts. The third guy doesn't show up because I suddenly was supposed to confirm that the parts had been received, so my appointment was "tentative." Calling Assurant gets you nowhere. It seems like it's their business model to exasperate you until you say forget it. What other choice do you have? Beyond disappointing.

Very responsive. Website needs to match with repair vendors. Repair vendors did not get same info. We needed to call Assurant when case number was not sent to vendor. Found best response when we spoke with an agent.

Worst customer service ever. 2 no shows, 1 late show, and washing machine is still not working. Lied to. Say basement was flooded and there was standing water, which has NEVER happened. Service person was incredibly rude and attempted to get me to pay him directly to return. Now they have cancelled my warranty due to the lies in the report and will not fully refund me, even though this is the only time I have attempted to use it. Run away fast from this company, and GE appliances.

Very frustrating, can't get live help. Tech came out to replace parts, still doesn't work, blame on my electrical. Had an electrician came and tested the outlet that was used for the range. Electrician said it fine, no issue, output enough power. Electrician tested the power board on the range, said the range is showing low power. Bad range, he said something is wrong with the range, since power from the outlet is 100% good.

Have a service contract, have to wait 5 days for service. No after hours support. Paying for a contract that provides no support. My food will spoil by then. Last contract I will buy. This is so frustrating.

Have subscribed to Assurant Service Protection Advantage plan for several year and can now see less value in their plans. They don’t repair appliances. They contract with other companies who do the repairs. My washer has been broke for a month waiting on Assurant to make repairs. They sent out a tech from A&E who is a vendor of Sears Homes Service. He determined the issue, need repairs, and ordered three parts. Two weeks later one part was mailed to our house. I called Assurant & Sears to let them know two of the three parts weren't mailed and was told they were canceled because they weren’t need. The next day the A&E tech arrives to fix the washer and can’t because he doesn’t have all the parts. We are now a month in, going to laundry mats to wash clothes and still getting the runaround from Assurant & Sears Home Service. Their customer service is nonexistent at both of these companies until it’s time to pay.

Using the Schedulerepair.com website was the fastest, simplest and most efficient way to make a claim I’ve ever experienced! When my two year old microwave suddenly stopped working I was frustrated, thinking I’d have to deal with making a claim, knowing the long involved process in the past I’ve had with another company. This one was by far the easiest claim to make!

Very pleased with experience. It went as I was told and they sent me text messages to keep me informed on the return information. Did online questionnaire and was very easy to navigate, it's good to keep receipts so you have the information they need. The product has been very reliable up to this point but it is mechanical and it can be expected. I have several other harbor freight tools that I have had for years and never had an issue with them so I don't feel this is a bad sprayer. I would put it up against any sprayer comparable to it, was very pleased and will continue to use this new sprayer like I did the other and I expect it to last longer, very good price for what you get.

While my appliance was not repaired a monetary compromise was reached. I thank Derek in customer relations for going the extra distance to settle this matter.

Assurant makes it difficult to figure out how to file a claim. The Amazon site is also to blame. Could not file a claim online. It requires starting online, hunting for a way to start the process, moving to email with no way to ask questions. In the end, I was paid. Most people would have given up. I believe they count on this.

I followed instructions on the Service Protection Advantage contract. It was easy to file a repair claim. Everything is written out by and I went to the website ScheduleRepair.com. I put in my Plan number and service plan popped up with all the information necessary to file the claim.

I purchased the warranty last year for our GE range/oven. Apparently, they team with Sears Home Services in my area. Side note: Average phone wait time for trying to contact Sears was 50 minutes. What a waste of $332.33. I'm on appointment #4 scheduled for next week...we'll see if anyone shows. Actually, it has cost quite a bit more considering I've had to miss work to be home (from 8 am- 5 pm!) BUYER BEWARE: I have purchased numerous extended warranties. This is by far the worst. They blame Sears, Sears blames them...you get the picture.

The documentation that I was working off was very old as we have been with Assurant for 14 years. I did not see a contract number on any of the documents in my possession, just a plan number. This really stalled the process as I need to contact a representative to obtain the contract number. Once secured, the process of scheduling an appointment was very fast and easy.

If I could give a zero, I would. They use US Appliance Fix in our area to service appliances. I have had four appointments. Waited all day for three of them and no one ever showed or called. The 4th appointment they sent Cory out who had no idea what he was doing. He spent 4 hours here and dropped hardware down into the part and never found them, left off the water pump gasket, then proceeded to push the dripping wet insulation back under my cabinets. He bent the metal on the side of the appliance, damaged my floor, and cabinets. Assurant has done nothing to help me. Do not ever let them into your home. Now no one else will work on the appliance, so I am stuck. It has been over two months and I still don't have a working dishwasher. The warranty is useless. They do not help their providers accountable.

The Assurant Service Protection plan was handy when returning my defective product. The process was easy. I returned a generator that would not stay running. The protection warranty was legitimate and made the process so easy. I would definitely recommend Assurant Service Protection plan to anyone who is needing that extra protection on your items especially high dollar item.

A new dryer handle was ordered and it was easy to install. The Tech told me what to do when part comes. Great company and had for a long time with my appliances for many years. This company around for many years and deals with Home Depot and very reliable agent, always on time and calls before he arrives. I give a 10 plus for this company

Ice was forming in the freezer compartment. The service tech was very personable, was very knowledgeable and affected the repair in short order. He saw that the door seal was not in proper position so he used a heat gun to make it form properly. The only delay was that he had to wait for the seal to cool to ensure that the reforming would be permanent.

I'm a proponent of extended warranties. I've never had a problem. Many products survive beyond the warranty. This time I was told, claim reimbursement was via gift card only, not check. Asurrant support said it was Amazon-mandated. Amazon stated they have no control over warranties. And, to date, I've not received check, gift card or communication from Assurant.

Repair was started and completed with reputable repair company. Work done in timely manner and learned how to use my dishwasher more effectively. Best investment in a maintenance service I have experienced. Plan to add additional appliances. Fees were very reasonable and support from company exceeded my expectations. First time

Just a reality check on the washer. Still in good standing. The repairman checked the washer and found no defects with the washer. Just the pipe connected to the apartment itself. After being checked by Midway and Howards Furniture's store here in Victorville. The account is still in good standing and hasn't been utilized that much. I wasn't sure if the account would still be able to be used but to my surprise it was, good on me but not so good for the pipe which was repaired by Beaman Brothers. They were chosen by my landlord. The repair fell on my landlord, not me or my washer or the Assurant plan that I purchased from Midway Appliance. Thanks to my Repairman for clarifying who needed to repair what to stop the leak which was unbeknownst to me how the pipe started leaking to begin with anyway.

He was wonderful and very knowledgeable and great... He knew exactly what was wrong as went to work repairing... Thank you and God bless... I like workers that don't waste company time and get the job done and go to the next one... I had confidence in his work since he was letting me know what I was doing wrong too.

The service tech (Mike) is one of the best I have ever had for a service call. He is very neat & clean. Very friendly and knows his job. He is very quick doing his repair. You could not find a better service tech. This was the second appliance he has repaired for me over 7 plus years, Thanks, Tim.

Very happy with the protection plan and the work of the service technician. We were kept apprised of the status of part orders and when the technician would arrive. He replaced all parts necessary to make our water dispenser and ice maker functional again. I highly recommend Assurant protection plans.

Assurant Appliance is terrible; my refrigerator ice maker stopped working and I decided to file a claim to have it repaired; despite providing me with a firm date to come to my house to diagnose the fridge, on appointment day, the tech called me because he decided not to come and asked questions about the symptoms I was experiencing with the fridge, and ordered an ice maker motor for it "which I found odd". We went three weeks without receiving any feedback, and when I contacted the technician, he said they didn't have the item, so I contacted Assurant, who purchased it from another vendor and had it sent to my house. When I received it, I contacted them again to inform them that I had the item on hand and requested that they send a technician to perform the repair.

The website is easy to use. The service options are reasonable. I would prefer an option to select AM or PM. I cannot yet comment on the service itself only the scheduling aspect. Service is scheduled but pending for next week. I could have gotten an earlier appointment, but I am going out of town for a week.

Assurant renewed my renter's insurance policy without my consent as I canceled through Turbo Tenant as the lease was done. They decided to keep the one hundred dollars that they took out of my account. They are fraudulent and thieves with no regard or care for the consumer. Buyer Beware.

Jessica cashier was great. Chris s carried out my canopy to my car. Return was fast and easy. Love the replacement plans. I usually get extended services as you never know if something might happen. So glad I got mine. Other customers love our store. They tell me it's clean and nice. I work there at the register too. It was after my shift..

Updated 6/6/2024: I wrote a review and wanted to rate Assurant lowes warranty a zero and now after speaking finally with a human I'm sure of it. My washer will not spin and drain and she and I agree that's a problem but the repairman says it's not giving a code so it's nothing she can do. Just like I said they send repairmen that they work together with now I'm stuck with a defective washer and out of money for a warranty that won't cover it! Buyer Beware!

I was not aware of a $50 (plus tax) payment. The technician checked to see the needed repair and provided when parts and service would occur, which it did. When the technician returned, he was pleasant, professional, knowledgeable, neat, and tidy and did the job. The only difficulty we had, we didn't know the power had been turned off so the stove didn't work. :) We turned it back on!!!

Sent me home to do return thru website and the website didn't have the items on it. Had to return to the store. Then I took the items to the store and the store manager exchanged the pumps for me. I was able to exchange the pond pumps for replacement pumps.

I am glad I purchased Assurant Protection Plan. My gas range's burner stopped functioning which required turning the gas off. The repair required three parts and about 30-60 minutes labor. Without the protection plan parts and labor would have been quite expensive; but with the plan I did not incur charges which was a big savings.

I had a phone that was supposed to been covered for 3 years. I had sent it to be fixed then I got it back only to discover that it's not covered anymore. Assurance insurance sucks big donkey dick so I will never trust that insurance service again. How come they are allowed to lie to the public like the way they did to me.

My warranty company called a repair company called Friends Tech to come out and repair my washing machine and the first guy that came out, he came out and he did nothing. He just pulled the piece off of the back of my machine and stated that he needed to order a part and then he left on the second visit which was the next week. Another technician came out and he ran a diagnostic on the machine and when I stated to him that the first guy did not do that. He said he didn't even know why they sent the first guy out when he tried to put the part on to repair the machine it was the wrong part so the first guy had ordered the wrong part so I was told that they would have to come back and that I would get a call.

GE Appliances shipped a complete new door to replace the one that came with the stove when I purchased the stove. I had to return the door to GE. Afterwards, a support person said he needed to order just the coil that surrounds the glass on the oven door because the wrong part was sent. It took about 3 weeks to complete.

The entire process of requesting repair was easy. The service was performed efficiently and effectively by Tech Terry after arriving right as scheduled. This was the second visit for Terry (he also fixed our fridge) and he represents his company very well - First Class service and right on time as scheduled.

Thank god I was able to make my claim. I have tried 2 weeks to do it but they didn't give me an option until now. I hope and they come as fast as possible to repair my refrigerator but I would more like them to replace it with a new one because since sep 23, 2022 I purchased it it has always been not working since they have come to fix it 3 times and it only lasts one week and it breaks down again and all my food is wasted and I have to put it in the trash. Please I would like it to be replaced with a new one. Thank you very much. I hope and you will communicate with me as soon as possible. Thank you very much. I am Francisco ** (spanish please).

I purchased a Fisher Paykel Double Dish Drawer dishwasher in 2019. I had that model and brand in my previous house for at least 10 years without one problem. Right off the bat I started getting error messages and fortunately, because the dishwasher was under manufacturer warranty the problem was resolved immediately. However, last week after cleaning the dishwasher which I did regularly every 3 to 4 weeks, all of a sudden, Rapid error messages started coming. I immediately consulted the troubleshooting area in my manual, last to no avail. Soon Thereafter, I contacted Lowe's Assurant as I had foolishly purchased extended Warranty coverage for all of the new appliances in My Home. That’s when the trauma and drama began. I began a chat To hopefully resolve the problem and get a service person out to remedy it. Unfortunately, I was told that I might see a repair person the following week.

Our LG refrigerator’s compressor after only three years quit working. We called Assurant to file a claim and they sent out a technician; thank you. The technician verified it was a bad compressor but had to wait for Assurant to verify the paperwork; minimum three to five days. According to Assurant they will be sending out the SAME technician once approved. Don’t waste your money with their extended warranty. It’ll be more cost-effective to save up a little each month and when an appliance fails then just replace it. Appliance extended warranty plans are a fraud.

I have contacted Assurant warranty service about my furniture damage by phone and emails which had taken me two-three months to get through everything because they didn't have me registered in system at all in the beginning. They denied my claim and I sent in a dispute in writing with more details and photographs and was denied again. Not once did anyone contact me by phone to ask any questions. Unacceptable customer service was projected by the company and has left me very upset.

I could not speak with a customer representative after calling 800-905-9505 which is apparently the Repair Service company. The automated voice mail also said that I didn't have a claim although the repair claim was submitted. I also wanted to state that waiting 8 days to repair a broken refrigerator is unacceptable. I live in North Carolina and having a Repair Service company in Dallas, Texas doesn't make sense.

Our Cook-top were broken, and the service replace easy and fast.. In the first visit, the technical check the issue and check the model and serial number, in 3 day more come the part and the next Friday, the technical come back and replace the part and everything working excellent. Nice job. Thanks a lot.

I have been a customer with Harbor Freight for many years. I have purchased many tools, car ports, shallow well pump. With each I purchase the 2 yr warranty. If for any reason I need to get a replacement I have had no problem. It only takes a matter of about a few minutes for the replacement. I am proud to be a Harbor Freight customer and I tell people all the time. Family and friends.

DO NOT BUY EXTENDED WARRANTY / PROTECTION WITH THIS COMPANY!!! We purchased a couch through American freight within the year. One of the baseboards fell from the bottom of the couch. They fixed it without any question. I submitted another claim a few years later for the same issue, but I had to go through my extended warranty, which is Assurant and they said it’s normal wear and tear so the baseboard for the second time falling from the same couch is normal wear and tear.

My 1 piece stack GE washer/dryer is only 3 years old... and under an extended warranty from your company... Strangely.. stopped spinning but the spin motor was running... after removing the few items I had in the washer tub, the machine did turn off... I was also able to schedule my service in two days which is great!... It is difficult to be without any of your appliances..

Absolutely horrible service. Stay away from this company for a warrant. Our washer broke 3 weeks ago. It stopped spinning. First service visit took a week and the technician reset the computer and said everything looks fine. The issue continued and we called for another technician who came within a few days and stated that the inverter was the issue and he "would try to order the parts" if he had time. We never heard back and have escalated to upper management who had no record of any visits at all. The hired service company (Sears) also had no record of any visits and we have been without a washer (using an expensive external laundry service for 3 weeks). We have escalated multiple times with no response. Needless to say, we will NOT be engaging with warranty service provider nor the the Sears service provider for any future appliances.

The web site was easy to use, and it did not take a lot of time to schedule an appointment. It also gave me the telephone number of the company that will make the repairs, so if I have questions or need to reschedule, I can call. All in all very easy to use.

We have a General Electric unitized washer dryer combination. The washer stopped working correctly several days ago. The machine begins agitating and then after a few minutes it stops and sits there not advancing into the cycle. Then I had a difficult time figuring out how to get the water drained out of the machine and the clothing in it spun out.

First, thank you. As promised technician arrived to install part 2 days after I was contacted by Assurant rep. Thank you Derek. Without need for escalation, this is the service I have received and expect from Assurant. This is a good product. Service has overall been very good.

Microwave turntable kept on turning after the time stopped and the door was opened. This is the second microwave that failed, the first just after the first year. The first one failed to open the door. The service man had to use a crow bar to open the microwave. The replacement also had problems and the panel had to replaced soon after it was installed.

I paid for a protection plan through Lowe's for my Whirlpool refrigerator. The ice maker stopped working. In August of 2023. Expert Appliance Repair and Mechanical Inc technician never showed up. I called and another appointment was scheduled. The technician came out and told me that he fixed the problem. I checked it before he left, and it was NOT working. He apologized, looked at it again and said that he needed to order a part and would return. He never came back. When I called the company, I was told that the technician noted that the job was completed. I told them that it wasn't. They scheduled another appointment. The technician came out and the whole scenario played out again. Another appointment was scheduled. On the same day of the appointment, I got a text that my appointment had been rescheduled.

The Washer machine was making a very loud noise, and we could not use it. The technician came and take a look. He ordered the parts and they arrived within 4 days. He came back to fix the machine. So far everything is good, and the machine is working fine. Thank you.

Hi, my washer water leveling didn't work. Water wouldn't shut off. The service man explained what the problem was and what. It would take to repair. The service person was awesome in taking care of the problem. I will be more very content in telling other about the service. It also was very easy and convenient to talk to a person in setting up my appointment and having it work with my schedule.

Top heating element on GE Profile oven burned out and was replaced by A&E (Sears appliance repair). Tech ordered part from GE and once received at our house returned and installed the part immediately. Oven works like new and tech made sure everything on the oven worked also. Very happy with our repair.

Tech was able to unlock control panel with his computer. The online manual was unclear regarding how to unlock the panel or how to enter that mode. In this circumstance it took an on site visit to resolve the problem. Attempts by service personnel over the phone to unlock the panel were not effective.

Using MYAFCLAIMS.COM website was extremely easy. My covered Appliance was shown when I entered my personal information. The rest of the form was easy to fill out. I was able to schedule a repair for today. I am look forward to getting our refrigerator fixed.

My son damaged his phone. I contacted Assurant. They sent me a replacement phone. It didn't work at all, complete junk. They demanded I return my son's damaged phone. I said I cannot until I get him a new phone to transfer his info, contacts, etc. They refused to return my $100. I had no choice but to go to another carrier and get him a new phone. Assurant charged me $370 on top of the $100! I told them I OWN my son's phone because it was paid off quite a while ago. They refused to help me. They insist I need to return my son's original phone. So basically them: $370+$100, me: two broken phones. How do they get away with this? And then they said I'm eligible for the warranty! I don't need a phone any longer. I am beyond upset. I am a single parent, I'm doing the best I can! I have no problem paying something that I truly owe, but this seems SO unfair.

I am here to reinforce many of the other negative reviews with this company. They cannot even manage to email me a copy of my service plan document. When I go on the portal and click to download my service plan document I get this message: "We couldn't find the service plan document." I have been waiting a month for repair or replacement of my GE range. Three technicians have come to my home, each one more rude than the other. The second one came and lectured me about what I "should" and "shouldn't" worry about, since apparently it was my fault that the wrong parts were ordered the first time (isn't that the technician's job to diagnose and order the correct parts?!).

Part required, was ordered and received quickly, and the appropriate repairs were finished in a very timely method. Technician was friendly and professional. Part had to be ordered, and arrived fast, and then repairs were performed, product back to manufactured specs. Will continue to purchase appropriate insurance policy.

The appliance ran into several issues just days after the end of the manufacturer's warranty. Lucky me, I had coverage. I Contacted Assurant and got an appointment, and it only took minutes. After the first service company didn't show up as agreed, Assurant fixed that quickly and found a reliable service with knowledge of the extremely rare model.

So Far Great service. They will come check it out in a day or two and hopefully fix the problem with the washer. Very Happy so far with getting repair service. Just a few clicks on the web site and It is all set up for someone to come look at washing machine.

I have Assurant coverage on several appliances. I called 1/30 on a GE Monogram Dishwasher that was not heating water or drying. They use Sears Appliance Service, who will not talk to you thru an live person. Tech finally comes out 2/9 (10 days later) and of course does not have the heater part. Orders random part (not heater). Comes out 2/20. Installs random part and of course dishwasher still does not heat. Finally orders heater but now says next appointment available is 3/13! Tried to get Sears to send someone earlier....no way! If they come out 3/13, that will be over 6 WEEKS for a dishwasher repair. Two terrible companies makes for terrible service. Save your money. This is a rip off.

I am overjoyed with the service I get from Service Protection Advantage. I file a claim for repair and my appliance gets fixed, no hassle and no worries! I have 4 appliances covered with them and they are always there to make sure they are operating correctly. The techs they send are always professional and kind and always make sure my appliance is working correctly before closing the repair ticket. You can't beat a service like their service, they are outstanding and their representatives are always patient and knowledgeable and take care. I am happy and satisfied with their service.

I was extremely impressed with the efficiency and timing of this repair. The service technician arrived the next day and was extremely professional, helpful and pleasant, and made every effort to get the dryer repaired as soon as possible. Parts were required and the critical part arrived within a day and the technician was able to install it the next day. I could not have asked for a better experience in getting this repair done.

Making the service appointment was very easy. One call allowed me to schedule a date that worked best for me. The repair person was extremely friendly and professional. He explained to me what he was going to do and why. I would actually request his services if I am ever in need of another appliance repair.

410.274.4455

Only time I've gone to a tool store and felt threatened by a manager (Wayne). He got upset with me using my extended no questions asked warranty that I had purchased extra and then told me my warranty is no longer good and then threatened me asking I had any problems with him or anything I needed to say before I leave the store.

The tech was on time, polite, knew exactly what to do, Ordered the part. Took about two (2) weeks, had it delivered. Came back, installed. Currently all is looking fine and still working. Would highly recommend this program to anyone with appliances. It is certainly worth the monthly charge and provides security for your products.

The plus with Assurant is that the coverage is reasonably priced and can be easily scheduled online on the website. BUT once the service tech visits and diagnoses the issue and always needs to ORDER a part, the entire process breaks down. Both times I have made calls about my GE range, which has the same problem each time. The parts are ordered, but the online tracking on the Assurant website doesn't offer any more details, and when the part is delayed, and the technician arrives (apparently he cannot tell if the part has been delivered, and he doesn't call to check with us) and discovers that he cannot make the repair....He simply goes away and then NOTHING happens.

Website was extremely easy to navigate and schedule an appointment. So pleased we enrolled in the Service Protection Advantage plan. Well worth it anyone considering it. Especially pleased the ability to choose an appointment that fits my time schedule and within a few days! We all need our washers! Thank you

Very relieved that using the warranty was easy and reliable. The issue with the washer was repaired by knowledgeable technicians. No out of pocket cost at all. I would recommend using Assurant Service Protection Advantage for other products I have purchased recently and renew the existing warranty if offered in the future.

Our washer broke on January 6 and we called the same day for a repair as the washer is under warranty. A technician was scheduled for the 10th to look at our washer. We were told it needed a new panel and they would order it and get it installed on the 20th. We then got a confirmation email the next day changing the repair date to today the 27th. We called numerous times and were told sorry we can't help it as that was the earliest date now. Well today we were told between 8-5 and guess what? No repair yet again.

Assurant's corporate office got involved with my issue. The person listened and immediately followed up on my claim. My issue was resolved. Thank you Assurant. I have updated my rating.

The warranty service claim was Incredibly easy. I received the gift card to my Amazon account within a couple of days. Well worth it. Thank you! I will continue to buy warranties for any household items that are over $200. I've only used them twice in all the years, but you feel so much better when something goes out unexpectedly.

I needed to find out about Assurant extended warranty on my GE appliance. I have had a terrible time trying to submit a claim for reimbursement on my GE electric dryer. Big runaround. Can't reach anyone by phone. The options given me are not what I need help with. Try to call put on hold for hours. No one answers even if you have ben holding for over an hour.

This is by far the worst company to deal with. This is two months worth of waiting on a part to fix our broken washer. Purchase the washer from Lowe’s. The service repairman who came out got our address wrong, so the part was undeliverable. Therefore it was sent back to company.. You can RARELY get a real person to talk to. It’s all automated. So annoying. Constant runaround about waiting two days for an email to explain what they’re going to do to fix the problem. The company is outsourced to overseas. We have called this company at least seven times in the past two months to try to get the part sent again to no avail.. This company needs to be shut down. Terrible Customer Service.

Purchased a GE combo washer dryer in Aug of 2021. Recently water is being introduced in the drying cycle. Makes it hard to have dry clothes at the end of the cycle. Had purchased a policy with Assurant. I call Assurant to schedule repair. They ask what time I'd like an appointment, for example the next day. I choose and expect to work from home the next day. However, Assurant doesn't make the appointment, the service provider does, so the appointment means nothing. Don't stay home expecting someone to show up.

I bought a 1/4 mini die grinder and bought an extended warranty. Unfortunately the product was discontinued (hopefully for its poor quality it failed after using it twice). I bought the warranty with it right before it was discontinued and it broke and harbor freight didn’t hold up their end and replace it with the chief one and I had to just settle on getting a horrible $7 towards my new tool.

I want to thank Assurant for addressing my previous concerns in such an expeditious and professional way. Bad experience turned good thanks to Assurant. I have rarely done online reviews but the initial issue and its resolution were reason enough. Thanks again.

Pro - The repair person was very good! Cons: You don't get a time for repair. You get an 8 hour day meaning someone must be home until the phone call an hour away. Assurant contracts services and in my case gave me the wrong information about who (GE) was the company. When I contacted GE to confirm the second visit (They were supposed to confirm by email the day before) GE had no information about my service call. GE gave me the Assurant phone number and then Assurant advised me that AG service was the provider and that AG and GE were really the same company. (They may be the same, but they don't share information). Assurant needs to give correct information to clients. A lot of run around that should be unnecessary.

I called the phone number to get started with my claim; it gave me options on the recorded message. I picked the text option and it was a smooth process to get the work order started. I answered questions about my machine and issue and then I picked a date for the service. I like this process from start to finish, so thank you.

I purchased a GE front loader washer model GFW850SPN2RS in June of 2022. Near the end of the one year warranty in June 2023 I received an offer to extend the warranty through a third party company Assurant. Since this was the first smart washer I’ve owned I decided to purchase. In November my washer decided to leak. Thankfully, small puddles and spinned out so I could continue to wash clothes. The first appt I waited the entire 8-5:00 window for them to show up only to get a call at 4:40 that they couldn’t make it that day. The next appt he came. Didn’t have parts with him so decided to order a door seal and pump that pumps out water after the cycle. Came the next time to install and it still leaked so he ordered a new door and hinges. Came the next time and he installed the door. I told him the water still ran in around door seal after cycle finishes so he ordered a part that regulates the water to fill during wash/rinse.

The website was easy to schedule a repair, however, the wait time is 2 weeks out. Since this was the second incident of the same product not working, I expected someone to come out sooner. Additionally, the window for service was all day between 8-5 which leaves us waiting all day.

We purchased a GE Dishwasher (CDT875P4NW2) and GE Range CES750P4MW2 from the GE Appliance Store. At the time of purchase, we included the extended warranty (four year parts and labor). The appliances were delivered on May 28th, 2022. Both the dishwasher and range were damaged. Replacements were delivered on June 15th, 2022. Our dishwasher stop working on December 19th, 2023. We called Assurant for repairs on December 19th and found that the serial numbers for both did not match. We were told that if the dishwasher was serviced, it would not be covered by the warranty since the serial numbers did not match. We called GE and Assurant multiple times to try to correct this issue with both telling us to contact the other.

The technician was tremendous. Not only was he very professional, knowledgeable, and able to diagnose the problem... Once he figured out it had nothing to do with the actual appliance unit and was a result of poor electrical wiring coming into the unit. Instead of stopping his work and saying the owner needed to call in an electrician, he redid the wiring himself and saved a lot of headaches and time.

Our bottom wall oven no longer worked properly, and it needed to be repaired. The technician who came did an excellent job. The only complaint we had, was that he needed to obtain the parts and come back a second day, and he never showed up and finished the job (it was NOT his fault). And we had to reschedule it for a later date.

I returned the defective nailer in its original box with all associated material that came with it. I brought the original paper receipt of purchase and 2 yr protection plan that I purchased originally. It was a No questions asked return and replacement. It was 10 months when the nailer failed.

Never received an order number so I couldn't confirm the appointment. Many robo calls later finally got to computer chat, and I was told the date/time I had was correct. When I asked to have it resent, I was told the system could not comply. I was never able to talk to anyone. Not a user friendly process for scheduling a repair.

The ice maker was freezing the food and vegetables in the bins. Technicians were here several times to repair and thawed out and cleaned the refrigerator and each time the problem occurred within weeks. The last technician immediately ID'd the problem as a broken fan. He had a fan in his van and it has been working fine since. He provided that this was a long term problem with this model.

I received a followup from Ben at Assurant Service Protection and after the appliance was not reparable we talked and they will be replacing it with a compatible model. So we are very happy. Happy with the outcome and I would say I would recommend Assurant Service Protection Advantage to anyone. Thank You. Kirk

Top oven burner and boiler not working. This is the 2nd time this year this has happened. Then Samsung Range is a piece of crap and they have already replaced some parts. Would not buy that Company again.

The dryer blower wheel broke. It was covered by my warranty. I was very pleased with Sears serviceman. He took time and explained everything to me. He made sure I understood everything before he left. He cleaned up and left everything the way it was when he arrived. I would recommend this repair service to a friend.

Cat or Catherine was early, nice happy and equipped. She had excellent communication skills along with excellent technical skills. Cat was though, so much so that she diagnosed and fix another issue due to vast knowledge of this product. I will ask for her again if I need service. She also educated me on how to keep the drain clear, watched me do it and I passed!!!

This is the first time a request was made for this appliance. Assurant Warranty previously covered repair and ultimate replacement of my Maytag Dishwasher. The repair parts were no longer available so a check was sent and it was used towards a purchase of another Dishwasher. I am very pleased with the settlement of the claim.

My saw quit working when it was less than four months old. I was charged $38.99 for a new warranty when the saw was bought three months and ten days previous. I still had almost two years on the previous warranty. This is the second time I have had to pay for an extended warranty when my warranty Had was just beginning. Please explain why a warranty would be good for the full period a person pays for. I expect to be able to use the tool for the full period that I have agreed to.

Problem was With washer not draining completely on finish. Tech identified and shared problem and situation was resolved in a timely fashion. Dry satisfied with work performed and detailed explanation of works performed - In the unlikely event of an appliance malfunction in future, we would call and utilize service again.

THE tech was fantastic. He went above & beyond. A great asset. He was VERY friendly & Personable. He also fixed a light bulb that I couldn't for years under my microwave. I wish I got his name. He was excellent. He works for GE Service I guess in my area of New jersey.

My experience at this time has been outstanding. The Shedule your repair website was straightforward and very easy to understand. My info came up in a few seconds. This was a totally new and very good experience. I hope this trend will continue in the future, thank you.

The technicians were awesome - both were timely, polite and professional. Each appointment was quick and easy. A thorough explanation was provided each time and the repair was quick and efficient. The first technician at the original appointment ordered the part and worked to schedule a second appointment. The part arrived a few days after it was ordered. The second technician kept me informed of his arrival and was in and out in approx 15 minutes.

I have scheduled this appointment 3 times now. First 2 times waited all day and no one showed up. Customer service was terrible. Can’t even understand the people who are answering calls. Went through several people before I finally got someone I could understand but they didn’t do anything to help me.

They were very professional, kind and explained things to Us, gave us helpful suggestions. Left things neat and very tidy Tidy. Completed the job in timeframe they estimated it may be completed if they had no unseen problems. Excellent in every area. I am Extremely satisfied. And all that saw it loved it. Well done. Estimated it may take. Worked very quietly. Left everything beyond my Did and outstanding job. I am well pleased no.

I purchased an Amana dishwasher from Lowe's in October of 2021 with the three year protection plan. When I tried using it, it wasn’t circulating water. I filed a claim with my protection plan in July of 2022 to have someone come look at it. Lowe's sent a tech to assess the problem. The tech had no idea what the issue was and said he’d have them order me a new unit.

Takes a long time to get an appointment- if call GE directly they have appointments but Assurant can give me an appointment thru GE quickly- Assurant service is terrible. Can speak English and have to keep putting you on hold- they could give me an update on call- use another company- maybe GE directly if they offer?

Visit for repair in August. Tech diagnosed gasket needs replacement on door and switch in light in freezer is intermittent and needs replacement. He says he will order. Haven’t heard from Tech since his visit in August. Scheduled another appointment for October 17th, no one showed up. Had trouble understanding the woman on the phone with me finally losing my connection.

Fast service and courteous tech. Appliance fixed at my convenience. Tech was in uniform and a van marked as Mitch Romeros Appliance so felt safe about who I was letting into my house. Nowadays safety is something I worry about. And many calls telling me what and when they were coming to do their job. Very professional company was sent by Assurant.

I brought a grinder that had a defaulted switch in it. Turned it in and had it replaced. The second grinder worked but once again the switch was bad, but this time I was told that since I was using my 2 year warranty my warranty was no longer good. I paid for 2 years, and it should be honored for two years when it's a manufacturer default. The switch.

Updated on 10/11/2023: Follow up to my original post. Company responded like they were concerned and going to look into the problem! NOT… Customer service response was they spent $300 in parts to Dependable Appliance who never fixed my microwave. So after 3 months of having to buy a microwave they are not going to reimburse me for any portion because they spent over $300 to get my microwave fixed…which it never was! Never use them!

Electrician sent out is outstanding. Nebraska Furniture has been very responsive. Claim process is straightforward and easy. I think these people are really cool. They are good looking and sew their own clothes. They did not offer any cash incentives to write this review. They deserve the highest accolades. Dope.

Both the technicians, one who diagnosed the problem and ordered the parts and the one who actually fixed the problem with our dishwasher were very knowledgeable and got to work as soon as they got to the issue at hand. They both were timely in arriving and methodical and quick to get to the solution. We were very happy with the professionalism of both the technicians. We need people like these on service calls.

This went well and I am pleased with being covered by my Service Protection Advantage plan. Have been with Assurant since 2018. Directions were easy to follow. I was impressed with this concept. I was initially disappointed with the apparent errant e-mail address provided on my Summary page so was pleased to find the right way to schedule service on the internet.

The part to my Monogram oven/microwave was broken. I was able to determine online what part it was that we needed and shared that information with the technician. When the technician set up an appointment, he initially did not come due to the fact he did not have the part available. It took several weeks for the part to arrive. When it did, we contacted the company, and the technician was very flexible and took care of us right away. Very good experience once the part was available.

Bauer products are sold separately- charger, drill and expensive battery, should be sold together, they swapped out drill and charger but not battery, drove home 32 miles to find out battery was no good and drove back to Harbor Freight to buy a battery, costing me down time on my job and lots of gas money.

Repair done on time and completed to my satisfaction. I've used this service before and everything has always been done to my satisfaction. I would recommend Assurant to all my friends. They are on time, courteous and the job is completed to my satisfaction. Keep up the good work. If I need service again I will be sure to call Assurant. I also have other appliances covered by their warranty.

The technician arrived on time and checked the problem as well as the overall function of the appliance. He diagnosed it and replaced one of the inside lights that was responsible for one of the faulty lights problem. He also replaced the motor which was not working properly. We are well satisfied with the service.

I had a total of 6 GE appliance repair people showing up to fix a dishwasher and due to a series of mistakes including misdiagnosed issue, misordered parts, one refused to clear a hose and insisted I get a plumber (I did, does that make 7?), topped off by the last (and final for me) experience where a technician showed up (again) without the proper part, and in a performative rant from the safety of his truck blamed me for the fact that the part wasn't ordered. The machine is still broken. This was the last straw with this service. This was a period of 2 months.

I have used your company three times to repair my refrigerator. The problem is not with the repairmen but with the scheduling. If you receive a call requesting you call and schedule the repair you should not have to leave nine-ten messages. I called and each time got a recording stating the person I needed to speak with was not available please leave a message.

The warranty exchange went so much easier than what I had anticipated. There was no hesitation, no paperwork needing to be filled out and didn't have to answer a whole bunch of questions. There was a quick verification with my phone number, a quick product exchange and the purchase of a new warranty to cover the replaced product. It actually took me longer to shop for the original one than it did for me to exchange it under warranty.

The whole experience from beginning to end was quick and easy! Chatted with an agent that helped me troubleshoot my issues and get my claim started. He sent a link directly to my device to complete my claim and I was on my way. I even got disconnected on the chat due to it timing out while I gathered my model and serial number, and was able to connect right back to the same agent. AWESOME! Great experience!

Service scheduled & Confirmed for 9/1/23. I called at 4:45 pm and was told he would arrive by 5:15 pm. No one showed up or called by 6:30 pm so we went on with our dinner plans. We had been home all day! The weekend was a 3 day holiday weekend so all offices were closed till Tuesday. I called at 8 am on Tuesday and to see if service was scheduled for today. No such luck. The new service call could not be available for 3 more days. If I had not called to inquire my service would not have been scheduled at all. Now I have to stay home again for an entire day and HOPE someone shows up. Poor communication. Why did no one call to say the tech was delayed and my appt would be rescheduled? It’s unacceptable that I have to wait 3 more days.

Would not bother with extended warranty Unless you have half a day to kill, employees had no idea of the process involved to exchange product, one of the most painful and aggravating experiences but I’ve had The displeasure to experience in quite some time so in my opinion the aggravation is not worth the exuberant amount of money that you have to pay for the extended warranty.

In this day and age when our phones are our life waiting two weeks for a replacement phone is unacceptable. This company doesn't care!!! Would never ever ever use this company for insurance again. F-!!!!

I was pleased with the ability schedule my refrigerator repair service online. I was especially pleased because it was an extended warranty and my previous plans were not as good as this one. The repair date was reasonalble--within two-business days. The service technician was very professional and knowledgeable. I highly recommend this company for anyone purchasing a refrigerator.

Quick and hassle-free claim process. This took less than 5 minutes to complete. My reimbursement check is due to arrive in 7-10 business days. I would have preferred an EFT process with direct deposit into my bank and a review process that takes place after I receive my check. Timely reimbursement means a great deal to me.

The Cap of the Motor of the washing machine still leaking oil, please repair it as soon as possible. The machine quality very very bad, same problem, the servicemen had came 7 times, I bought it only 2 years, but I does have washing machine to use more than 2 months because to wait the parts.

Ice cubes were spitting out voluntarily. The repair man assessed the problem. He had the repair part on his truck and repaired the ice make celluloid in a timely fashion. What more can I say than to thank the repair man!!! Thank Michael. Please thank Michael. Michael is a super repairman!

There is no way to get an agent that doesn't hang up or understand English! There is no way to get someone to your home before a month has passed. This company used to be reputable, but now they are trash! I am disgusted by the service or should I say, lack of service. I paid $800.00 for a warranty that is worthless!!!!

The technician was very good, we do appreciate his service. It’s the time it took to have appointments scheduled that’s frustrating/unacceptable. We had to wait for a few days and numerous calls to schedule it while both fridge and freezer were out in the 100+ degree weather with food getting spoiled.

The time level of getting an appointment was not good. Five days. Had to throw out a lot of food and buy a 5.0 freezer. The technician was very nice and fixed the refrigerator. That was not his fault. I feel like they could have got someone out at least by Monday. Thank you.

I have schedule a service repair. They are coming to my home on the 10th of August. Using the website to schedule the service repair was very easy, fast and I felt like it would be confidential. I hope it works out well on the 10th when they come to do the repair and they show up in a timely manner.

Filing a claim for a repair on my appliance was a lot easier than expected. Filing on the website was probably faster and easier than by phone where you don't have to press a lot of buttons to get to where you need to go to request a repair with the appliance. Very pleased with the process.

I purchased on June 2018 my gas range/oven and in 2019 I purchased an extended warranty that is expiring 2024 for it and other appliances via GE appliance company/Assurant contract resolution and they told me that there is only 1 option that I will have to pay a $50 for services charge per repair and now still under warranty my oven doesn't get hot enough so I called and was told that I have to 1st pay $50 before they give me an appointment for repair so I asked to speak to her supervisor that took very long to transfer me to and the supervisor told me that there is 3 extended warranty options and I have the option on my contract for $50 fee for each repair service and then there is a $100 per repair fee and then there is a no repair fee. But when I purchased my contract in 2019 I didn't get the option of the no fee at all.

We have a service agreement with Assurant for our kitchen appliances. We have paid over $1000 for a few years and finally had to call them for our dishwasher. A maintenance Tech showed up and was the most rude person I have met in my life and I'm not limiting that to customer facing people. My wife actually asked him to leave. In any case, he looked at the washer and established it needed a new motor. We ordered the part and he showed up again to replace the motor however he wanted me to sign a waiver to remove his responsibility if he did any damage to the plumbing. I asked him if he had caused damage in the past - he would not answer me. I asked him to leave.

Oven temperatures were way off and it was suspected that the problem was the thermostat. At one point the temperature was stalled at 365 when set for 400. The problem was confirmed by the technician who was sent by Assurant; a new part was ordered and installed solving the problem.

Not all of your clients are computer literate or able to complete a claim in this manner. Your phone system is of no use to reach a person for assistance. You should not sell protection plans if you are not willing to speak with those whom have purchased these contracts. It took from July 5th to July 18th to have my 6 month old freezer repaired.

I had 2-year extended warranty on the generator. When I returned it I had it for 11 months and used it for 2 on and off. When I brought it back to the store they told me I had to buy another warranty for the generator I was going to take in replacement of the other. At the store, I was also told that I had to buy from them a hand pump and a gas can to take out the gas that remained in the generator.