Assurant Service Protection Advantage Reviews

I was very pleased with the technician - his professionalism, repair work, explanation of the problem and fixed it. I was still on a warranty and plan to extend it prior to expiration date. I am an 87 year old widow, suffering from multiple myeloma with chemo.

Did not do anything. Customer service skills are terrible. They keep coming out and saying different things. It is a different person each time and the same problem is still on going. It hasn't been fixed. They have replaced 2 parts. The person before this one said it needed a transmission. This guy said they couldn't do anything until it broke. After a phone call from what I assume was his supervisor he had it in his head after the call that the was nothing to do.

When I purchased my new GE washer and dryer I purchased an extended repair contract with Assurant for 5 years. I have nothing but excellent marks for them. It was easy to schedule service call online. The repairman was both professional and efficient. Service was great. Highly recommended.

I purchased a brand new Whirlpool dishwasher at American Freight’s liquidation sale towards the end of December 2024. I have never purchased an extended warranty but the salesperson talked me into it this time. His justification was that since I was making my purchase at such a steep discount I might as well do it and even though the retail establishment was going out of business the product would be covered should anything go wrong. Right at the beginning of 2026 and just after the manufacturer’s warranty expired, we started having issues with the dishwasher. It was starting on its own while at the same time it would not start when we intentionally wanted to wash dishes.

ASSURANT PROVIDES EXCELLENT SERVICE. I have had Numerous repairs for various appliances, Appointment Scheduling is a quick process, made to meet my schedule. WELL qualified TECHs are sent to repair the appliance and if a part is needed, the Tech handled ordering and immediately upon receiving, which is a day or two, he's back to complete the repairs. A completed survey is requested to check if any improvements are needed to better serve their customer.. VERY PLEASED, with their service.

The guy knew what to check and instead of just checking for one thing he had to check several places and each one he checked needed fixing. Everything is working great now. He knew what he was doing. Very smart.

Three previous water filter cartridges (XWFE) for my GE refridgerator (GNE27JGMWFWW), purchased "directly) from GE were all missing an internal chip--crtical to allow the ice maker & dispenser to function. Assurant repairman (Adam) quickly discovered this, installed a bypass plug which has a chip. He was quick to discover the issue for all three new, unused cartridges. Next was my call to GE Service who responded by sending me 3 replacement XWFE cartridges overnight. Great service from both Assurant & GE...

It would have been better if I received trouble shooting before the technician came out. Luckily I have an extended warranty and didn’t have to pay for the service call. The technician was on time and communicated with us .

Repair man came out as promised. Refrigerator (three years old) was declared unrepairable. I was quickly notified (1/27) that I would receive a card ($2599) that I could use towards purchase of a new refrigerator. I have not received card and we need new refrigerator!!!

Still waiting for Assurant's Protection Advantage (Sears), to show up to repair my oven. Been waiting since 8:00 AM and every time I check online my appointment time is pushed further out into the day. This is my 2d appointment. The first one was canceled by the technician without my knowledge. On that day after 5:00 PM and he didn't show. I finally reached out, after numerous prompts, and spoke to a live person who told me that the appointment was canceled. Needless to say my time means nothing to you. Very frustrated.

Service technician did not fix my stove and said replacement was likely because parts are not available, then he closed the case. He said he would call me back to let me know about replacement but is ghosting me since case is closed. Now Assurant is asking me to open another claim to resolve this which seems ridiculous.

The technician who did the repair on my refrigerator did a very excellent job. He knows what he is doing and everything were on time even the delivery of the replacement parts. I hope I get him again next time.

Still waiting for them to fix 1 part, an igniter replacement for the third time, since 2022 that’s one per year, had an event and I stressed I needed to bake in my oven, still no one called or showed up, they are the absolute worst warranty company ever! Why do they allow you to even pick one star?

Very skilled and efficient technician. I was very satisfied with his performance. I have a GE refrigerator under Warranty. Within one year the rubber seal around the door became loose and was falling off when I opened the refrigerator door. I made a call and reported the problem. It was easy to schedule a service. Technician arrived on time, diagnosed the problem and immediately started working.

The GE Cafe built-in refrigerator was sold as top of the line when we built our home in 2021. It has been a series of Repairs almost monthly since then. Condensate dripping from the refrigeration above the door to icicles 3 feet long freezing the freezer door shut to a failure to cool the refrigerator to save temperatures for the contents. Each major repair has taken on its own life and lasted for months with periodic visits from a whole crew a repairmen. We told each person we had a guestroom because they would end up coming back again and again and again. I cannot recommend this unit to anyone although it apparently was the best that GE Cafe had to offer at that time. Had we not purchased the extra extended warranty for about $500. We would’ve spent more than the refrigerators value to continue to try to repair the problems.

I have had 5 missed appointments where technicians never showed up during the scheduled time to install a part that was previously ordered. That's 20 hours total of my time wasted waiting! The extended warranty is with Assurant and their vendor is Sears Home Services. I am at the end of my rope and totally fed up. There isn't any Sears phone number to call about your appointment where you can speak to a person. Just stupid chat garbage that accomplished nothing. In the past Assurant worked with with A & E and no problems with them. A&E had an in-person phone number to call if you had a problem. 5 missed appointments...this is just pathetic!!!

GE RightHeight Design Series GFW490RPKRR. Would give a "Zero"! I contacted service warranty for repair service on my front-load washer due to a loud noise and a service repair tech came out and replaced a couple of parts, including the "stator". He stated, the noise should quiet down. It did not. I contacted again for return repair check.

I bought a couple of couches that have come undone at the seams. I presented the information with pictures and explained the entire situation to them. They denied the coverage because I did not report it at the first time a stitch came undone. The company I bought the furniture from is no longer in business.

Appointment was not written up under my warranty. So the repair guy was supposed to charge me. Fortunately, he has been to my address before and knew I had a warranty. Also, they keep writing my services up for my washer, when this was for my dryer. This particular appointment, after the guy ordered my part, got cancelled. After a couple weeks, I heard nothing from them, so I called the service line. I was told it was cancelled. Fortunately, the gentleman saw where the part was ordered and was able to still order my part and then set up the appointment to have it installed.

Very happy with our service call. Technician Jake came out right on time and had our problem fixed in no time. Very personable person, knowledgeable about his job and efficient. An asset to the company. Very happy with the quality of our service call. Thank You. COULDN'T

Making the appointment for repair online was most effective. The Technician, Roger C. arrived as scheduled and was personable and helpful. He quickly got to work resolving the issue and clearly explained what he had done and the results. He answered all my questions to my satisfaction.

The repair technician was very professional, knowledgeable of what needed to be repaired and on time! Only drawback was that a replacement part that was needed had to be shipped from out of state, thus waited another week to finally have the ice maker working!

I have waited a month for parts and 2 weeks for the tech to show. 4 blown appts, no communication. Home office hangs up, I have asked for supervisors. No one shows. Do not use these people. It is a ripoff, no one helps. I am pissed

Really good service. Just had trouble in the process of getting the work done. Had trouble getting a number to call somebody and speak to somebody personally. That was the only trouble I had. If I had to pay if I had to get reimbursed for all questions I had but had trouble talking to somebody on the phone, one number was talking to people in Canada, which was all French. Did not understand anything they were saying. Would be great if we could get it easier process on filing a claim.

If we could rate this company a negative we would. Unfortunately the lowest rate available is 1 star. 3 weeks ago, following the instructions of our 5 year Lowe’s Assurant extended warranty we placed a call for repair. The rep indicated they have no record of our extended warranty. We submitted the requested documents - sales receipt for the 4 appliances AND the sales receipt we received in the mail for the extended warranty.

We subscribed for 2 yrs for our GE range. This year we had to have a knob adjusted. I called and was told to call Sears for repair for them. I scheduled an appt and they canceled the day they said they would come. They rescheduled for the following week and canceled again the day of the appt. I repeatedly called Assurant. They wouldn't answer. Then when I was able to speak to someone he laughed as if it were a joke. I called again and got someone who was incoherent and honestly sounded drunk.

I have bought multiple of these appliance warranties for several properties. The first service call went well and everything was fixed. I made a second claim, then third, a few months ago, that still is not resolved. Multiple part replacements then determined that the unit was unrepairable. I have spent countless hours and hundreds of phone calls trying to get the technician / Assurant to resolve. Getting nowhere. I wouldn't recommend purchasing one of these unless you need to raise your blood pressure. Turning into a circular game, trying to get a resolution with what was sold as a warranty but is beginning to look like a scam.

Excellent warranty services. Replaced my product in full after 4 years into my five years plan. It was a full freezer/refrigerator that could be switched to one or the other. I have now ordered another brand and also have the ASSURANT warranty on all my purchases from Amazon.

As a individual having to initiate a claim through Assurant is starting to become very difficult. We had a emergency issue with the AquaGo Tankless Water Heater prior to a camping trip to Maine. I contacted Assurant and explained the who situation; got a email on actions I needed to do; I complied and provided everything that was asked of me within the email. This all was accomplished on 21 Oct after returning from out trip. To date I have called at least 4 times for status and have not been given a satisfactory answer and it's time I hear from Management on claim number **.

Excellent response from online contact. The instructions were clear and easy to follow. I was very pleased with the online contact and the immediate response to my concerns regarding my refrigerator freezer ice maker not working as it should. Very happy with the process.

AI rescheduled the followup repair appointment twice. The window for the repair was 8-5. Finally on the third appointment a tech showed up, repaired the issue, wasn’t able to replace a second set of rollers because he was unfamiliar how to get them off, left a screw in the floor, and lost a second one. Who only knows where the my are supposed to go!

I was not happy with the insurance send a tech to fix the machine on the November 17, 2025 and he ordered all the part and they came back defective and he can not fix my original machine then the insurance call me saying they can not cover for a new machine. They give me a gift card for 470 dollars and I have to put 395 dollars for a new machine. Now they say they can not deliver on December 8 because they do not have the machine in storage and they are saying is coming after December 16, now I have to spend money going to the laundry, I am not happy at all.

I have a service plan. When the door on my dishwasher would not close, I filed for a repair visit. The first available date was a WEEK out! That is not good service. 1-3 days would be acceptable. I could get an independent repair person in the next day, but that would be a waste after I paid $179.69 for this coverage. Timeliness for the service should be part of the contract.

Do not buy this insurance! Today is December 5 and the third time an A & E Factory Service technician has cancelled an appointment to repair a 2 1/2 year old KitchenAid dishwasher. We have been without a dishwasher for over 3 1/2 weeks and Assurant insists that an A & E technician must evaluate the problem before they settle a claim. There is no assurance in this insurance! One-star is too generous! Assurant deserves a 0.

The claim settlement was grossly minimal. There was no point in buying insurance from Assurant. You worked with Sears to try to repair unit. You were unable to find a part so you decided to send a gift card whose value is only 20% the amount required to buy a replacement and have it installed!

Updated on 01/12/2026: They are not willing to replace our 3 yr old GE Profile refrigerator. We have had 4 different visits from Technicians and each time we have to wait sometimes for 2 weeks for parts. The compressor had to be replaced and then the e coils aren’t working. We have been without a functioning refrigerator in our home since November, it’s now January. The Technician told us to refuse the parts because what’s causing the problem is the compressor parts don’t fit properly.

Assurant was quick to send our serviceman. No "running around the bush" questions. Highly recommended. The serviceman that Assurant sent us was very knowledgeable. He was very honest and explain everything. Our serviceman is also highly recommended. Thank you.

Excellent service from the local repair man/company! Appointment was actually moved up as there was a cancellation, so we got our repair sooner than expected. Repairman was thorough with great knowledge of products and shared insightful tips! I would contact this company for other appliance repairs!!

I have a GE Monogram gas range that needed repair in July 2025. I purchased an Assurant service protection plan previously and filed a claim for repair due to one of my burners continuously sparking when turned on as well as oven wasn’t preheating properly. Technician came 7/14/25 diagnosed and ordered parts. He came back 8/1/25, fixed the oven and attempted to repair the burner but the part he replaced didn’t fix the issue. He ordered more parts and rescheduled the appointment to 8/14/25. Stove was still operable as again only one burner was a problem so could use my range and oven was fixed. 8/14/25 appt. was cancelled due to a back ordered part. Rescheduled to 8/28/25 parts were here and I called in morning because I didn’t receive confirmation of appt. They gave me run around saying I had to wait till afternoon, I called team services as trying to get to a live person is almost impossible, they indicated I don’t have an appt.

Filing a claim gave me problems. I received a case number from the repairer. However Assurant customer service could not find that case number when customer service escalated my case to upper management. The process went very smooth and my case was resolve in a few days.

I often purchase replacement plans and warranty programs, depending on the actual purchase as in what type of product and of course the total cost. This time I was required to purchase a new replacement plan when replacing an item. It’s not even six months old and has failed. I’ve never had to buy a new warranty to replace a warranty for failed item. This would be a new practice and a very poor one. Terrible customer service. I hope everyone realizes that they are being scammed.

The wand for my pressure washer that I purchased several months ago began to leak, so I took it in and had it replaced with no hassle and no struggle. I have purchased the two-year replacement plan and when I got my new wand, I bought a new two-year replacement plan.

I am completely satisfied, Josh the repair technician was the upmost professional, who expertly diagnosed the issue with our large burner, and successfully traced it to the burner coils, we are amazed at his troubleshooting knowledge, Josh symbolizes perfection at his job, and we thank him and Assurant for your excellent service. Thank you very much. Larry **.

I bought a Predator 5000 generator in October 2024 with extended warranty and put 40 hours on it in 11 months but then it quit working electrically (overload) not the motor, just electrical, so I took it back. They replaced it with another one and even though I had a two year warranty you’re only allowed one exchange during the warranty period so the second year warranty was basically a waste. Anyway, I exchange it for another one. But to my surprise I had to buy ANOTHER 1 year plan for $299. This new generator broke within three days and I took it back and they wanted me to exchange it again but I didn’t want another one, I wanted a refund. But they won't give an actual refund, they give you a store credit - you don’t get the cash.

Impossible to deal, unprofessional. Customer service argumentative especially when it comes the rental process and working with the dealership to start the process. Contract through Maxcare states 7 days of rental, not 3, then fight with you to extend.

Repair of dishwasher was done quickly and professionally. Both techs were on time, friendly and very knowledgeable. Second visit only required due to needed parts. No issues, done properly and quickly with a convenient appointment time. All went well

Technician arrived within schedule time, assessed the damaged and repaired it fairly quick (30min). I had the same problem a couple of years before so I told him and he knew exactly what to do and had parts available on truck. Technician was courteous and clean

DON'T FIX WHAT IS NOT BROKEN. I have had ASSURANCE several times for different products, and they have always been so helpful and are very quick at sending a service TECHNICIAN out as soon as possible, and this is often the very next day. I cannot praise them enough. As I said, DON'T FIX WHAT IS NOT BROKEN. Sincerely, June **.

It has been over 45 days having them to trying to fix an appliance. Three trips by the service company and nothing! Ten phone calls to Assurant and nothing! Spoke to numerous supervisors and nothing! Was told after the second service visit the parts were discontinued and the unit need to be replaced. They have not replaced the unit and still trying to find the part. This is a SCAM Company! They will take your $$$! BEWARE!

I scheduled an appointment, first tech Arturo ordered wrong part. Came back 3 other times and on the 3rd visit arrived at 4:45 pm and at 5pm left w/o it being fixed because he is incompetent. He said they don't pay him to stay late. Asked for a senior tech Dave on the fifth visit, and in 15 minutes it was fixed.

Made good on the claim and am very impressed at the process. The cost of extended warranty and the amount given to replace defective product was well worth it along with the extra protection against product defects that arise shortly after manufacturer's warranty expires.

To be clear: assurant support was 5 stars for effort. However they are completely unable to bring any kind of quick resolution to the issue at hand. GE front load washer has been out of commission for 3 weeks. I have spent almost as much on the laundromat than I have on my service contract at this point. August 23rd the request was made. Technician came to diagnose 3 days later. I've called the technician's company about I times. They repeatedly state that the part is delayed or lost. This is a 3 year old washer and I found the part for sale on multiple sites.

I’ve had Assurant provide extended warranties on my major kitchen appliances for almost 10 years. They’ve sent out GE service technicians for my GE Monogram’s appliances who were knowledgeable and prompt. This past June, they sent out a Sears Home Services technician who has been a nightmare — late, or just not showing up, wrong diagnoses, resulting in a protracted months-long, ordeal - still ongoing as of today! Each of the almost 10 scheduled visits require my husband or I waiting at the house all day (because the tech is scheduled for 8am to 5pm)!!! Assurant has switched (I think) to TRANSFORM A&E FACTORY SVC LLC, who manages the repair schedule nationwide. Calling their number only takes me to a telephone tree of prompts & choices like cancelling or rescheduling the appointment.

It was easy to complete the repair services request, the questions are easy to answer and the why the washing machine is not working properly as it should be. The date for the appointment is a long wait, but I understand it. Despite everything, it seems to me that everything is fine.

It took 3 months of service calls, 4 technicians, numerous all day appointments, several missed appointments, incorrect diagnostic because it required a GE Tech with a diagnostic board, and many calls. All this consumed mountains of lost time, lost income resulting from not being at work, and much more. This coverage is not good because you do not monitor and control the outcomes. Living without a fully functioning dishwasher for 3 months is horrific. IT'S A VERY BAD DEAL.

Easy return of pressure washer & received a new one without any hassle. I was glad I got the extended warranty. The cashier was pleasant & efficient & even reminded me of the free gift with purchase. So I did buy the extended warranty on the new one.

Assurant extended warranty program has always been easy to schedule appointments, they contact you before arrival, explain what they find, fix the problem correctly and promptly. We have used this company since 2019 and are greatly satisfied with their professionalism and work. The staff is extremely helpful whether it office workers or the techs in the field.

Bought my GE washer and dryer in 2022 and a five year service that same year. This year I had to use my service plan on my dryer and washer. I called the 1-800 and Amy was the representative that I spoke with, it was smooth sailing. Amy give me a date and time for the arrival of the GE certified technician. He was on time he also explained what the problem was after checking both products over before repairs was done.

Assurant Service Protection Advantage has always treated me well and fair. When my refrigerator was having problem after problem and then just quit working, they not only replaced it, they gave me money for a small refrigerator to use until I found one I liked and it could be delivered. I have had policies with them for over 10 years and have found them honest and easy to work with!

We only got a little more than we paid for the warranty when the appliance failed. I thought of they couldn't fix it it would be replaced with same or similar unit. The place we can use the ecard does not carry the air conditioner we need. They only have window units.

I have been dealing with a defective GE front-load washer that has been leaking water for over three months. During this time, I have had five repair visits — none of which fixed the issue. Sears, the contracted repair provider, sends technicians who rely on an AI systems for their customer support and repeatedly fail to resolve the problem (s). My floors are now destroyed from repeated water damage and further torn up by the technicians moving the washer without care. After multiple complaints and having to make a new claim for the SAME non fixed issue- I was finally sent a “master technician” who admitted the washer is not repairable because the leak is coming from the bottom of the machine, which cannot be taken apart and some other computer issue.

Found a charge for $233.04 drafted out of my checking account. Spoke with an agent that stated "You called in on 7/28/25 to add this protection". I clearly did NOT. I told them I purchased this product 1 year ago and had 2 years coverage through Costco, why would I do that. "We have a recording of the transaction." I requested to hear it, and they refused, so B.S.! Not to mention I changed my last name over 2 years ago and the charge showed my former last name, again, why would I do that? WARNING to all, scrutinize your bank accounts! I will be filing a case with the BBB, and the department of Consumer Affairs.

I bought a Samsung side by side refrigerator freezer from Lowe's and paid extra for insurance coverage. The unit is just over 2 years old. After waiting about 1 week for a tech, and given the wrong day he arrived and confirmed that the evaporator fan motor is bad and need replacement. I asked about the time frame to get a new motor, and he informed me the insurance must approve it first that that can take as long as 3-4 weeks. But hoped in might only be 2 weeks. I have a non-functioning refrigerator and really don't know when and if Assurant will authorize the replacement of this relatively inexpensive part.

With the assistance of Bianca B. with the Executive Resolution Team, I received reimbursement for the cost of using a factory authorized repair service.

Over a year ago I had an issue with an appliance and when serviced under the original warranty it was suggested to purchased an extended warranty for an additional 2 years and I did. I normally don't. I discovered that the appliance at some time lost some of its features. I found all the paperwork and manuals etc for this appliance and realized I still had an extended warranty. Called Assurant and they confirmed my extended policy was still in effect. They set up a time for a service man to come, which he did, order new parts which were sent to my house and then he came back and fixed. Cost me nothing and extended policy still in effect.

My dishwasher was not working. The board on the door did not light up. Called GE n was given a date time n day. They came on time professional they fixed it on the same day. I was very happy with the company I would definitely recommend them to anyone who needs a repair

The first step in the repair was fast and efficient. Now we are curious to see how quickly the repair is completed. We imagine the potential for the service tech to need and get parts, return and complete the repair. If the completed repair is within two weeks from the day we initiated repair that will be a good standard.

I filed a claim through my phone carrier. I paid the deductible to have the phone replaced. It seemed like a smooth process. I received the replacement phone and immediately noticed it was not a proper replacement. The phone was dirty, the screen was pixelated, the battery wouldn’t hold more than 80% of a charge, the phone wouldn’t connect to my network, and the phone struggled to update.

Thank you Berteena for helping us with the case. We really appreciate everything you have done to fix the problem we were having.

Purchased extended warranty on a new 5th wheel and in Feb 2025 the freezer stopped working. Took it to the repair shop and was told the unit needed to be replaced, however Assurant wanted to repair. Now after 4 different repairs and still the same issue, Assurant wants additional repairs to be made all while the repair shop tells them it can't be repaired. Been without the 5th wheel use for several weeks this camping season. Buyers beware when purchasing extended warranty from Assurant. Keep in mind this freezer is less than 20 month old.

The technician was a good at his job. Sears needs to improve on its customers service. The AI doesn't work for me. Just to get to a live person is very hard. Technicians need to keep customers know if they can't make it to the appointment. One time I can a no call no show.

Very bad experience with this warranty company. The repair company could not fix my refrigerator and could not order a new part. Therefore, they closed out my account and issued a gift certificate to buy a new refrigerator through an overpriced website. I have no other choice than to go through this company. All of their refrigerators are overpriced versus the ones and the current marketplace. I will never use this company again. Buyer beware!

My range emitted a "POP" and smoke came out. I shut off power, fearing an overload or fire. Only the front burner was on and continued to operate normally. Out of caution, power was removed and remains off. I immediately found my service contract information and found "ScheduleRepair.com" website. It was easy to request a service appointment. I'm hopeful that diagnosis will be accurate and repairs will restore my range to full capabilities. Schedulerepair website was easy to find and easy to use. My information regarding contract number was almost instantly available and the transaction was simple.

I had my washing machine repaired due to a failure in the control-circuit board. It turns out this (a capacitor failure) is a known issue with this product. The repair staff correctly identified the problem, arranged for shipment of a new circuit board, and promptly changed out the defective part. This washing machine is difficult to work on, and still the problem was completely remediated on the first attempt.

Our 18 month old fridge/freezer stopped cooling this morning. We have a 5 year service plan, so we are covered. But the soonest a service technician can get here is a week away. Hundreds of dollars of food will be spoiled by then. We don't have confidence that the problem will be solved when the technician doesn't know what the problem is before getting here.

Horrible denial of claim and had my documents, they find everything to try deny the claim. They should be sued by breach of contract. This had been going on too long, taking people money. And I would rather have a refund

Got a GE Profile refrigerator in 2020 and bought the 6 year warranty. Been a good unit, looks good, runs fine, wish the freeze pull bar was more sturdy, yet OK. Lights went out, like to get them back on and contacted the service repair folks online. Was super easy to schedule a guy to come out and work on it.

I purchased the extended warranty for a Samsung appliance (washer), my washer has been out of service since 04/17/2025, when my claim was started. They did send YOTA services to try and repair the washer over 6 visits, with no success, so after over 10 calls they finally decided to issue a reimbursement check. That was 06/19/2025, and today is 07/15/2025, and there is still no check received, and no update other than "this has been escalated, and we need to wait longer".

So far, very disappointed with the service protection policy from Assurant. They contract with local repair companies and I have tried twice to have a leak repaired in my refrigerator. Both technicians said they either don't know how to work on my type of fridge or it is not listed in their system. So I have paid over $400 for a company that does not know anything about my refrigerator. Getting through to a human being is near impossible. They use AI which is useless when you have a special circumstance. Now both companies are telling me I have to contact the other to solve the issue. I am hoping someone eventually will take responsibility and repair the issue. I do not recommend Assurant for any type of protection policy!

I like the ease and efficiency of being able to schedule appointments. The technician sent was qualified and courteous and respectful. My only complaint is that in my mind this is a call back for a recurrence of the same problem and I don't feel I should be subjected to the same deductible.

[NOTE: some issues may have been with the retailer and not the policy provider.] Having to transport all parts for exchange only to learn they would be disposed of in landfill was disappointing. Store employees on site were unable to load replacement product {both pregnant) and said I would need to return another day. A refund was issued instead {not a raincheck} on a store gift card but for the original price, not the new higher price,

This is the second time I have asked for help. The field technician is supposed to be able to diagnose and solve the issue. The seal or the articular Mullion needs to be replaced. I hope that our next visit will be more productive. The extended warranty is only good if it helps.

Assurant denied my claim after my car lost power on the highway. They lied saying I drove 20 miles after a warning light. Total scam—don’t trust this company! They will say anything not to pay your claim!

It’s almost 2 weeks and my oven is still not working. Please fix my stove or replace it. Your offer of E-money is worthless if all your stoves are out of stock. All I want you to do is repair my stove or give me an allowance toward a new one. Your E-money is worthless if I can’t use it.

Technician sent on 5/22/2025-ordered motherboard- Assurant states they have no record of appt. There is record of part being ordered. Assurant refuses to acknowledge any appt or fulfill warranty. Due to inability to obtain part a replacement has been requested. Assurant has "no record of claim" and we have had to schedule yet another appointment. It has now been almost 2 months without use of oven. Assurant has failed to meet the obligations of the purchased extended warranty. Posted to make fellow consumers aware of the poor business practices of Assurant.

The flex (middle) drawer was squeaking. It resulted in replacement of a new right rail. Technician was great, efficient, informative, knowledgeable and personable. However, there was no set schedule time of day for the repair, just a scheduled day. A morning or afternoon scheduling window (8-12, 10-12, 12-2, 12-4, etc.) was NOT available. First visit resulted in shipped part to home site being damaged, so part had to be re-ordered and another visit scheduled. Also, old part and damaged part was my responsibility to get rid of, not the technician's responsibility. Other than that, everything was great.

Assurant has been easy to deal with. They send repair people out to get the job done. While I have doubts this particular refrigerator will EVER get fixed (Whirlpool sent repairmen out several times the first year and THEY -- the manufacturers couldn't fix it), I appreciate Assurant. They've sent someone out twice. They've done what they said they'd do and I'm hopeful I'll have cold food for more than just a few weeks. Not a lot to ask from a new refrigerator. You can tell I'm not a fan of Whirlpool. I DO like Assurant.

The technician who solved the problem was knowledgeable, pleasant, and kind. He answered all the questions I had, and went the extra mile to show me how to prevent future food stains. The Assurant Service Protection Advantage Plan is worth its cost. When I needed to make my complaint and request a Service Technician it was easy as, 1, 2, 3. It was only a two day wait time to have the repair person arrive.

Hard to find the contract number. Item never fixed correctly in the past but multiple deductible fees. If I prepay for service, I expect prompt service and easy to make an appointment. I also would hope for better quality. Why should I have to pay for service if it takes forever to get a repair on a refrigerator which is an essential item in every household. It is a real sham.

Assurant was great. It was transform. A&E factory service no show. No calls. We called them each time and you can not talk to a person and recorded voice says they will show up by 5pm and that is at 3pm and no show no call. I do not recommend them. Worst company. Go elsewhere.

The technician had to come back with another appointment to bring light even when I called said light out. Refrigerator needs light customer can replace themselves. Light needs to last longer than 2 years. Technician very good. Warranty very good.

I have been a loyal customer for many, many years. I have lived in my home for over 50 years. When I purchased new kitchen appliances I got the service contract on all three - Refrigerator, Stove & Microwave. I have used the contract on the Stove & Refrigerator. I have always recommended them because they work directly with the manufacturer and their service men know the products very well. My products are only two years old but if they can't fix it they will get you a new one. So that alone is worth paying for the service contract!!!

The technician contracted through GE Factory Service failed to competently reassemble our washer tub during the service visit on April 17, 2025. As a direct result of this substandard workmanship, we have sustained significant water damage to our luxury vinyl plank flooring, baseboards, and carpet. We have also incurred costs related to emergency drying services to mitigate mold risk. In addition, we now face further expenses to assess potential mold contamination and to replace the warped baseboards and damaged carpet.

The process of me scheduling my service was quite easy. I had no problems with the process. Please continue with making process like this easy for the customer. I just wish it was more available dates to offer. Overall it was easy to get what I came for on this website. It was self explanatory.

Great service and support from Assurant. Phone call took less than five minutes. This was followed up by an email confirming all details. I got info from repair company the next day. A great technician schedule appointment and came on time and ordered the parts. After the parts arrived they came out and repaired it in a matter of two hours. Totally pleased and would recommend them.

The technician was on time, courteous, knew his job and was very professional! I would recommend Assurant to my friends and family members. GE is a good product and we will continue to be clients! GLB US Army Ret (Airborne)

The Felt liner for the drum came loose, and it started making a funny noise, then binding up the drum so that it wouldn't turn. The tech came out, analyzed the situation, ordered the necessary parts for the repair, scheduled a return to service the dryer when the necessary parts arrived and disassemble the dryer and replace the necessary parts and the dryer is working perfectly now, so far.

Remove the burned out unit and replaced with a new unit. This is ridiculous. What more can I say. It was in a timely fashion and I was satisfied. He did not waste any time and was considerate in the job he did. Assurant Service Protection Advantage has served me well.

I am writing to formally express my extreme dissatisfaction with how my service claim has been handled. I have now been without a working refrigerator and freezer for over two months, which has severely impacted my ability to store food for my family and, more critically, to properly store prescribed medication that requires freezing. This has caused immense stress, financial burden, and a direct threat to our health and well-being.

I took my 3 ton low profile floor jack to get exchanged with my 2 yr warranty, but Harbor freight couldn't because my jack got discontinued. Now, they have a gray low profile floor jack which I think is the same thing. The supervisor said it's a different item number. I think I got ripped off, I had to pay $60 to continue with the exchange.

I was returning an item that I had an issue with and it wasn't working right. The service representative asked me what the problem was and asked if I had a warranty on it and I said, "Yes." He says, "No problem. You're all set. Would you like to get another one?" and I responded with, "No. But could I get something else?" and she said, "Yes and you'll be credited with the item you returned." So I went and bought an impact wrench and the charger and battery for it. I'm happy it was such a simple thing to exchange. Yeah I know that was bad and get something else. Very good service and the prices are great.

Bauer shop vac stopped working. Went back to store where I made the purchase. I had my receipt, but the clerk said I did not need it because my name was registered because I purchased the two-year warranty for $12. I’ve never had any problems with any other tools or products that I bought from Harbor Freight, this was the first time and they gave me a new vacuum within five minutes. I was very satisfied with the service and also purchased another $14 warranty for a two-year status. I was very pleased with my service and will shop again at Harbor Freight.

Assurant promised a 250.00 refund and did not pay. Assurant now is sending me on a wild goose chase. Amazon Customer Support can't even catch that goose and help out. This is fraudulent tactics, and Assurant should be flagged as spam/scam.

Claims completion and replacement of the appliance was smooth, and easy. We were satisfied with the replacement also. The repairmen sent out to initially try and fix the refrigerator were friendly, efficient, courteous and cleaned up after themselves. Parts were ordered and came to our house in a timely fashion. I appreciate the calls informing us when the service contractors planned to show up. They did show up about the time they stated!

My garage was burned down and the siding on my house along with two windows destroyed. My representative reviewed the fire inspector's report and has provided the money to replace my garage and most of the items. I had some things for memories that are not replaceable. While my garage will not be rebuilt before July, I am very grateful for providing the means to get my home and garage back to its good shape.

Water heater went out on Easter. Called electrician because breaker would not reset. Called Assurant. A lady with chickens in the background scheduled an adjuster. Week later we purchased water heater after adjuster visited. We boiled water in a tamale pot for a week. Sent receipts, denied. After reports, pictures, and letter from plumber, it is still denied because they want to know what caused the issued after they stated they needed a diagnosis. Complete run around. Lack of communication. Lack of respect. I am now going back to plumbing company to request a hypothetical reason for failure and certify signature. That is if they can. It has been a month. It is as if I damaged the water heater? It appears that the claims department interprets the contract differently that what is written.

Called to engage our warranty after dryer purchased on Amazon website stopped working. Was assured in writing we would receive a full refund via email in the form of an Amazon e-gift certificate. Was told on Monday, May 12 within 24 hours we would receive it. It’s four days later and still no gift card though we have contacted twice. Each time being assured the refund was sent. Have done as instructed and checked regular mail as well as spam and junk mail. Very frustrated that this simple task cannot be achieved. Still waiting for a refund being told that this is the only way it can be sent or given to us. Totally frustrating.

Horrible! I spent thousands of dollars for an extended warranty and it is like pulling teeth to schedule an appointment with GE (Bodewell) as service provider. Instead, they give you Joe Smoes appliance repair service (this has happened multiple times for various past claims). I spoke to Assurant supervisor today and he said there is a 'glitch' in the system where they are not able to schedule appointments with GE in the state of Florida. He had no idea when it would be fixed. Not acceptable. I am still waiting for an email from them regarding reimbursement if I decide to call GE directly.

When my fridge died on me I was promised a replacement but I got a $600.00 gift card which covered half the price of a new refrigerator. I thought that was a fair deal, used the gift card to buy through the GE website. Found a great deal and it was delivered within 5 business days as promised. I was happy with everyone handled my claim starting with the tech. Derk who submitted the claim to the people on the phone and finally the delivery men. All were professional and did the best job they could; I thank them all & I’m happy to recommend your product/insurance to all.

This was a horrible experience. It took me 4 phone calls, one with a supervisor, to be told 4 different stories on why my bill wasn't being covered, even though the part was being replaced as a warranty covered item. I'm left in the middle between the dealership and Assurant, and this whole situation has been time-consuming, frustrating, and I feel like I'm stuck between two people bad mouthing the other. Completely unprofessional.

Filing the claim went relatively without problems but this follow up is taking too much time. My submission was not accepted because I didn't use enough words. This changes my rating from a three star to a two star as the process is taking too much time. Well here we go, rejected again for not enough words. This is getting a little irritating and changed my rating from a two star to a one star.

I am very disappointed and frustrated in the process of trying to get my refrigerator. It took two months with having eight different technicians coming to my home and the end result was my refrigerator was not repaired. No customer should have to wait two months for any repairs. Assurant should have stopped after one repair. My cost replacement was not acceptable.

The delay is more on GE than Assurant. Assurant was accountable for the long timeline and I am glad with their business. I would do business again with Assurant - not sure about GE.

The last refrigerator technician Andy was a such professional and decent person. He was polite and used shoes cover before he entered my house to check my refrigerator. Not like other technician when I asked them to cover their shoes, before they entering my house. They stated they don't have shoes cover. So I have to provided the shoes cover for them.

Brought in trimmer to harbor freight that chain was dull. Had protection plan that purchased to cover if anything happened to the trimmer. Got a replacement free of charge. Experience was easy and fast. I would highly recommend the protection plan be purchased. I really like going to harbor freight to purchase any type of tools.

What pissed me off was a technician and a scheduler telling me that someone would come out on 2 Saturdays to do the repairs. Twice, I was told that and no one showed up. I work on Saturday to make additional income. I'm 72 years old and retired. I want some kind of compensation for having to stay home on those scheduled days, and no technician appeared.

The two technicians that serviced my appliance fixed it in little time. The drain needed cleaning and the machine needed to be pushed backwards so I can do the cleaning next time. I trust Assurant technicians as they have not let me down. I feel fully confident when I have an issue, the technician will fix it.

I was very satisfied with the technician and the repair took little to no time to fix. The technician had everything he needed to fix my GE Refrigerator. My appointment was scheduled on the date that worked for me. He notified me before he arrived and everything went according to the plan.

On March 24, 2025 I submitted a claim for my washing machine. The technician came out promptly, diagnosed the problem (transmission) and submitted the information to Assurant. Days passed and the decision process of two different 2-3 business days stretched over two weekends while the warranty company decided what to do and when. It has been two days short of one month since my initial contact and I still do not have a replacement washing machine. A gift card for a replacement washer was issued fairly promptly and was easy to use. The time expended to make something happen for me, or anyone, was too long. One month without a vital piece of household equipment is not okay.

The spinner came off the top rack of my dishwasher and needs snapped back on or replaced. The scheduled dates online were a week away which is unacceptable. This is my first year of a service agreement and I doubt I will renew unless someone calls me and moves the date closer.

The refrigerator was making a loud and constant noise. The technician was understanding and was able to figure out and correct the issue that we were having with it. So far, the noise issue has not returned. An excellent technician who took the time to listen to my concern seeing that initially it was not acting up when he arrived.

The technician was very respectful and courteous. He did his job and may I add that he was efficient. He took pride in his work. He told me everything he was doing in a step by step narrative. He was very informative and knowledgeable of his work. He is a great asset to your business and he is smart and I think he will go far with your business.

Assurant did a good job making the repair. However, getting an appointment scheduled took way too long. Repair technician quickly diagnosed the problem. Technician had the replacement part on his truck. Technician was knowledgeable, friendly, did a good job. That is about it.

My Washer failed, and the parts are no longer available. I was issued a gift card for $602 to purchase a new washer. Then, they canceled my contract for the washer and dryer. I understand the washer because I am buying a new one, but do not understand canceling the dryer contract. I had just renewed the contracts. 4 months ago, for the washer and 7 months for the dryer. Both were 36-month contracts. The prorated money from the contract cancelation appears to have been applied to the gift card from the card. Therefore taking no financial responsibility for replacing the washer

I have nothing good to say about the Assurant Service Protection Plan. I've had it for over a year.... Had my repair on relatively new washer set up for over 2 months only to be rescheduled 3 times. It would seem they could nudge the local repair contractors. This washer was purchased brand new from Home Depot.... FYI.... the whole internal workings has been replaced once already and will be replaced again, that is if the repair guy actually shows up! FYI this is a GE Washer.

We requested a repair of our sub-zero wine cooler, through the appropriate process. A repair organization was assigned, who then reached out to let us know that they do not service Sub-Zero appliances. We proceeded to reach out to Assurant, who completely ignored our messages, and indicated that there is nothing they could do and that we would have to figure it out on our own, despite our warranty been fully paid. WE never heard from them again.

Assurant declined to repair ice maker, waited a week for a replacement/repair or at least a call to discuss what's next - absolutely no customer service, phone number is not even on the Extended warranty. Email a week later issued a "gift" card to replace ice maker only via GE website with inflated prices and the ice maker is not available. Adjusted depreciated value is based upon order date not 6 month later delivery date, which I provided to Assurant with original warranty for $1263. $2500 on a $3800 ice maker doesn't help when it's not available via only store "gift" card can be used at. We would not purchase another warranty from Assurant based upon lack of customer service, ineffective communications with customers and forced replacement with their own overpriced online store when using one of their "gift" cards...

Had issues with range ignitor staying on all the time. Contacted Assurant since I purchased extended warranty and they scheduled a repair person to come out shortly after. Repairman came out and check range, went online and said the part required was no longer available and that Assurant would be contacting me; this was February 28th. About 7 pm I received a text message from Sears stating part availability was being researched. On March 1 I received a text stating parts on order and given link. When I followed link said case closed!!

Thank you Bianca for reaching out to correct the issue with my range.

Online appointment was easy to set. Email reminders were sent via email. Call from Technician with approximated time of arrival. Technician arrived timely. Assessed and explained issue. Completed repair in a very short time, cleaned up and left washer/dryer in place. I have an Extended Warranty Service Protection Advantage Plan which made the total cost of the repair $50.00. Very much worth the Service Plan. I would highly recommend ASSURANT to everyone. Excellent job! Thank-you.

I requested a repair on my GE dishwasher and was told that there was no one in my area that could come to work on it. Then I was offered a gift card that was just a coupon to buy a new dishwasher at a particular web site. The card was for approximately $80 more than the $215 that I paid for the warranty. What a swindle.

The technician arrived within the scheduled window time to repair my oven. The technician was clean, courteous, and efficient. He asked a few pointed question, he resolved the issue, and he explained the reason for the appliance failure and issue in clear language so that I understood everything he was doing and how he resolved it. I was thoroughly satisfied. Since then, everything has worked extremely well. There are no continuing issues with my oven.

GE-Profile Advantium build-in oven with microwave. The oven and the microwave worked, but the front screen (board) was not able to see the screen, screen was black, but only the word "oven" was able to see. Tech replaced board with WB27X10856 and not even two months it did not work. Tech returned, called (?) and said to Joanne part no longer available and oven/microwave cannot not be fixed.

3 weeks ago my Frigidaire Professional refrigerator stopped working, I immediately call Assurant, then send a repairman who never even attempts to repair the unit, he says it looks fine and suggest we get our own thermometer. I call them back 2 weeks ago to tell them it is still not holding temp and now it's over heating. Same guy comes out was here for 10 mins telling us he can't find the serial number (clearly stamped in serval places on the machines). Now they are saying it cannot be fixed and have sent me a GE gift card. This is a Frigidaire product, that is installed to connect to the match freezer unit. This gift card is useless to me, as the products need to match (they are meant to be installed to appear as one unit).

Repairman is very knowledgeable, and takes care of repairs, etc. in a timely manner. Great to have a warranty company that provides service from the area, and a reputable repair person. The only time we had a problem with Assurant was when we received a defective filter from them. The fault of GE not us. We had to pay the $50.00 deductible for the repairman, but we had to order another filter, at our own expense and they refused to reimburse us. Assurant said it was GE's fault and GE, said Assurant should reimburse. We pay $200 + a year for the warranty and approximately $130.00 a year for 3 filters. The repairman has been reliable, knowledgeable and good to work with. No complaints at all with scheduling service or the time it takes. We are comfortable with the warranty service provided by Assurant.

Went online to schedule the appointment day. I got an affirmative response very quickly. The repair was made within a short timeframe. I got a call within an arrival time of 15 minutes. Fortunately, I had backup for the date and 8 hour window. I would like a shorter time window.

Terrible Customer Service – Contract Canceled Without Notice! I am extremely disappointed with Assurant's service protection. They canceled my contract without any notification, leaving me completely unprotected when I needed coverage the most. There was no email, call, or letter informing me about the cancellation, which is completely unacceptable for a company that claims to offer "reliable protection."

Paid $304.82 for 3year plan for GE Products. A no show on day 1, cancelled day 2. Who knows if they’ll ever show up. What a joke. There’s no recourse. On hold for an hour with GE at this time. Never again.

They will not honor coverage. They mostly deal thru chat so easy to blow off your concerns. If you call, the only way to escalate sends you back to the chat. If you talk with customer care (complaints) they will quote the obscure line buried in the contract that guarantees you are not covered.

I was contacted by Assurant Service Protection Advantage, and they promptly resolved my claim issue. Apparently, my claim was "stuck" somewhere in their system and it was not being worked. After Assurant contacted me, they explained the problem and promised to call me back the next day. True to their word I received a call back, Assurant offered a fair and equitable claim settlement. I accepted their offer and my claim was closed. Although there were issues with the claim process Assurant followed up and resolved the issue. You cannot ask for more that... So, I would purchase another service contract from them in the future.

There was a known defect from the manufacturer. The repairman was able to know what parts to order and when they came he was able to repair them. He was very knowledgeable and pleasant in working with me. He cleaned up after his repair and did not leave a mess for me to clean up.

What’s the point of spending money on an extended warranty if my purchase won’t be fixed or replaced and, in the event I have to purchase a new appliance myself with a supplied gift card/payout; I have to pay out of pocket for anything over the gift card amount including installation and the inconvenience of the whole thing. Seems Assurant has quite a racket going on.

I took care of my GE equipment, all handled with care. As the equipment got older, there were more and more excuses why they could not be repaired. In no instance was a replacement offered. I could just have easily dealt directly with GE and save $7,000. Never again will I deal with Assurant. I will be sharing my views online.

1 tank top heater head that I purchased had the knob on wrong so no propane would come out. Out of this item, refund done, other on warranty the propane would not stay on after it was lit and proper procedures were followed. Tried all 3 settings to no avail. Out of this item, was given a refund on a gift card plus 2 items were purchased with this transaction. Love the warranty! Thank you!

Y'all suck. 3 months is so wrong. Repairman took 2 hours to mess my washer up. He even stole a good flashlight that he had to get off shelf. Same repairman that I asked not to come back took less than 20 minutes to fix. When washer spins it shakes a lot. Couldn't get Assurant or the repait company acs to call me. Would NEVER get warranty on a appliance again.

Extended Warranty service from Convenient Appliance Service was well-executed. Tech arrived as-scheduled, and was quite capable in his diagnosis of my Profile Convection Oven, ordered the correct parts and upon installation, provided us with a correctly working convection oven. I was kept informed by phone and email as to parts arrival and scheduled repair dates and times.

Absolutely horrible. My fridge stopped working 4 weeks ago. Service came out and said it was contaminated and could not be fixed. I have had nothing but the run around trying to get my replacement fridge. Worst experience ever. Will never recommend!!!!

I want to know why I didn't get my phone. You say do one thing they say do another? I run my business off my phone so it is very important that y'all get y'all stuff together and help me. I've been a customer for a long time. Can y'all please get back with me as soon as possible.

My dryer stopped working and I filed a claim. Scheduled my service call and the technician came and diagnosed the problem. Filed his report immediately. That was a week ago. Was told that Assurant was going to offer a buyout in 2-3 business days. It’s been a week.. I check daily and each time given the same impersonal response "2-3 business days check your email and junk folder". You CANNOT speak on the phone with a human being. Don’t waste your money on this supposed warranty.