Assurant Service Protection Advantage Reviews

I doubt it matters because I see countless poor reviews yet nothing has been done by this company to improve customer experience. I can't even get through on the phone or via website to file a claim. They drop the call or circle your claim into an endless loop. Worthless contract, complete waste of money.

I called for service of my air conditioning system and was told they do not have service providers in DMV (District, Maryland, Virginia) areas. Told me that the locating team would call me when they found. Today is the third day since I made the service call and they have not yet contacted me. They did not tell you this kind of stuffs when you signed the contract. Now I have no air condition in my house for three days and the temperature inside is 90 degrees. I suggest you need to review your contract again to make sure they have the service providers in your areas when you need one or find other dependable service contractors.

I arranged an appointment to repair my range hood but when the service tech arrived he refused to get up on a "short"; 3-5 step stool/ladder to repair my range hood. He said his company wouldn't allow him to use a ladder due to liability issues! They didn't tell me that when they accepted my money for my range hood insurance!! My hood is still not repaired and they have my money! I would have given them a "zero" if I could!!

I signed up for the extended service contract for all appliances in our kitchen. I signed a 5 year contract and never used it until now. My wine cooler is not working and I called them to get a technician out to fix the machine. To my amazement I was advised that they do not have a service provider in the DMV area (Maryland, Virginia and District of Columbia). Well, it would appear that this is their first attempt to thwart your attempts to make a claim, as this seems to be happening in other major markets. The next thing you will be told is that they have 3 days to provide you with a service advisor.

Contacted customer service about an AC unit I bought on eBay that was making loud noises from the fan. It's not working properly because of it and the representative turned my wording around to make it a "sound" issue instead of a mechanical issue, i.e. something they would fix. When I told her she was wrong, she just kept saying the same thing over and over basically blocking me. These guys are rip off artists. Do NOT BUY.

EXTREMELY Poor Customer Service and communication between Assurant, their service providers, and customers! NO ONE EVER CALLS BACK!!! I filed a claim back in early January to have my Viking freezer repaired. Ice was building up on the bottom of the freezer floor and in the back. They sent out a serviceman from A+ Appliance. The serviceman, said they had to get approval and order the part. It took approximately 3 weeks to get the repair completed and within a week of the repair the freezer had ice build up again! I contacted A+ Appliance to say we still have the same problem. They informed me that A+ and Assurant closed my case. I had to call Assurant to start process all over again! After several phone calls, on March 15 same serviceman came out from A+ and tells me he has to get authorization to order another part.

Had to call Assurant to get service on my 2007 Maytag front loading washer, not filling. After replacing the hoses and clearing the drains myself, still not working. Customer rep tells me there are no techs in my area but I should get a call sometime from another company in the next three days... Last time I had a repair needed on an appliance under warranty, I had to pay another company for the repair then wait for Assurant to reimburse, this is UNSAT. Want to look into Home warranties...

Three successive calls were placed to Assurant to repair a refrigerator covered by an Assurant contract. In each case, Assurant's policy is to inform General Electric (GE) - the latter is the entity which actually sends a technician to effectuate the repair. The last technician to appear (on March 19, 2018) advised that the roll out basket at the bottom of the freezer was not rolling in fully and would not seat properly. Its protrusion in turn resulted in the inability of the freezer door to close properly, which in turn allowed ice build up and cessation of freezer operation.

Service provider and company say they ordered new freezer side door 3 weeks ago - nobody known when door is being delivered. Ice maker does not shut off - that has to be new claim. Service provider has no idea when door is coming then tells me he is washing his hands and is canceling the order for the door, Then I get e-mail from Service Protection Advantage that I threatened the service contractor and that refuse to fix my fridge. I am 74 years old, 5'1" and just want our fridge fixed!!!! Have been paying them out of my American Express card autopay monthly for 16 years - servicer who said I threatened him forgot that his work a few weeks ago broke the fan switch in the frig and we had no power for 24 hours - almost lost everything we had. Now I am waiting for 3 more business days to see if this company will ever change frig door which they say is on back order - from where - MARS? I have never been treated so horribly in my life.

Assurant knew how old my washing machine was when they sold to me an extended warranty for my washing machine in 2015, more than 3 years ago, for approximately $17 a month. I opened a claim in March 2018 to have the washing machine repaired. Assurant refused to repair my washing machine because they have determined that my appliance is being replaced due to NOT COST EFFECTIVE and offered me a $287.68 cash settlement. Assurant is NOT replacing my washing machine, but they found a comparable replacement for $900. So, I have spent more than $600 for Assurant to deny my claim, find me a replacement, and for offer me a cash settlement. At the end of the day, I'm out of pocket $1,212, $900 replacement washer + $600 for 3 years of extended warranty - $288 cash settlement. It is much wiser to put $17 a month into a savings account for when your washer dies instead of paying Assurant to deny your claim.

I guess we all have the same complaint. Poor Customer Service and communication between Assurant and their service providers. I filed a claim back in January the Service provider. Their contact came out. After researching the part needed it was no longer available. They informed them of that and Assurant closed my case. Called to get status but could not get no further than customer service for over 2 MONTHS NOW. They informed me that the claim was closed cause the part is no longer available and the Claims Department will get in contact with me. Well it is now March and I have heard nothing from the Claims Department nor will they transfer me to them or give a contact number. Is there really a Claims Department. But they have been paid and I have this service since 2014 and this is my First & Last Claim with them. Don't do it.

This was my second time to have to call this company for service in all of the years I have paid them for my appliances. The first service technician they sent to my home couldn't fix the problem as he didn't have the parts. So he said he would order the parts and when they were received that I should call back to schedule a return visit. Well he then closed out the tickets so I guess that is where my problem started. Their advertisement of Peace of mind protection and Reliability hassle-free is a joke. These people have no respect for the customer who is actually paying for them to have a job. When I got upset because I have been put in a loop of auto-bots and talked to 3 people the CSR hung up on me.

I purchased 2 plans to cover the purchase of our new cell phones. These 2 Year policies were not cheap but readily available. Here over my wife's phone starts coming apart at the frame or seams from normal wear and tear. There was no one accident or time period that caused the phone to start opening up. It may be from electrical heat. Anyway the associate said it is not covered as it was an accident. WHAT? There was not accident. My wife always "babys" her phone. It is carried in a protective glove and treated as an electronic instrument. I honestly feel the company is in financial trouble (recent lack of eBay Sales and Support) and I highly recommend NO one purchase anything from these people. You are throwing your money out the window.

I believe they sub-contract the work to highly suspect companies who are only good at making the repair last until the service contracts expires. I will never ever do business with Assurant again. If they were to be investigated for their practices I would not be the slightest bit surprised.

Called for gasket repair and tech came out and said clamp was missing. Declined. But when tech left he said he would fix for $350. Submitted complaint and denied. Called for service from another company and found clamp behind gaskets. Sent in pictures and keep getting the runaround. Have paid for 4 years and all they do is find a way to not repair. No supervisors. Hang up when you ask for 2nd opinion. Say 3 day review and then after 7 days say still being reviewed. Taking to court for denial of service. They are scammers and I believe they send out techs to find ways to deny claim.

We called on a Friday to get our 12 year old LG fridge repaired. We were able to get an appointment for Tuesday with a local repair place. This place called us Saturday and said they were booked and gave us another appointment a week and a half away. We called Assurant Monday morning and asked for another repair place as this was an emergency no fridge food spoiled. They could care less. We finally got a supervisor who said she would initiate an emergency ticket but it could take up to 48 hours. Emergency obviously means nothing.

Called to have my LG washer serviced. Was told they would have to get in touch with the locating team and that I should hear back from them in 1 to 2 business days. I originally contacted them on a Wednesday and as of that Friday hadn't heard from them so I called them back and was told once again that I could speak to the locating team and was put on hold. After about 15 minutes of being on hold I ended the call since I had company coming and needed to finish fixing my dinner.

Anytime I still needed service on my LG washer and dryer it costed me out of pocket or I had to wait about 3 weeks for the product to get fixed. Their service contractor were rude and condescending.

Do not purchase! I have had to use this service due to my LEMON GE dryer. It is only 16 months old and we have use the warranty 5 times. The technicians are not knowledgeable, and appointment times are not accommodating. The customer service is the worst I have ever experienced. It takes multiple phone calls with supervisors and hold times over 15-20 minutes to get anything accomplished. Again... DO NOT BUY!!!

I have spent over 10 hours on the phone over 5 phone calls with this company since the screen I had protected with a 3 year accidental damage warranty shattered a few days before Christmas. Two days after Christmas I made my first call to them and was told that I could purchase the new screen I needed and a credit would be given to me when the claim was processed. I purchased a new screen, and threw away the first screen that was shattered. I WAS NOT TOLD I NEEDED TO KEEP IT.

I paid big $$$ for this extended warranty on my very expensive appliances. My range stopped working, I called in. They sent me a technician. The technician ordered parts, came back, installed them and I was still having the same problem. They sent the company back. Same thing. They ordered a different part, came back, installed it and still not working. They sent the company back. Same story. They came, ordered a part, installed it, it's still not working and the technician told me that there is an issue with the appliance. It needs to be replaced. So I called Assurant and told them, they said the company would have to notify them that the appliance was no good and they sent the company back to my home.

I have an appt for a service repair from 12-5 today. Upon no one arriving I call and am told, 'the service persons called my home and no answer so they cancelled'. I was NEVER informed someone would call AND they say the number was that on my account...again, a lie. I can easily confirm that as there was no message or missed call on my phone. Upon calling back and begging for someone to come, they transfer me to customer service. After 45 minutes on wait I hung up. Note, we have this appt. scheduled for over 5-days and I have taken a half day off for meeting the service person. I know I have simply been lied to as they could not make the appt.

ASSURANT WON’T GUARANTEE A GE REPAIR PERSON!!! - Very poor English, repairman seemed to have found the cause of the difficulty, and hopefully dishwasher ok. HOWEVER, he asked me for something sharp, gave him a toothpick, which he used. After he left, I found pieces of the toothpick in the hole which he was using it to clean. So, clearly did not have the proper equipment. This is the first time I ever had a bad serviceman...

I called for service on my dryer. 1st apt scheduled for 11/10/17. Repairman comes, never knocks on my door or calls. Leaves a GE CALLING CARD, call back to re-schedule. So I call the # on the card, reschedule, another repairman comes 11/17. This time he gets in. Says my dryer is old and I should just go to the nearest scratch & dent and buy another one and charges me a service call, and says the dryer is working!!! I come home throw a load into the dryer, and after 1 hr the clothes are still wet and cold. It wasn't working!

Find another company for your insurance needs. My dishwasher got damaged and they sent somebody to fix it, a very useless tech that after diagnosed the issue (I had to help him to put back the appliance) he went to get the part and never show up again. When called Assurant to complain and see if they pressure the guy the only help they provided was calling the tech and set up appt again, which he missed again for a second time. They do not want to switch providers so I had to make a third appt for the tech to come, which I am sure the guy will miss again. Very slow process with them, they do not really care about your time, last call was 45 minutes waiting to be taken care of. Find another company. I wish I had done my DD before. They work with the cheapest providers in your area. STAY AWAY FROM THIS PEOPLE, when you purchase extended insurance make sure you don't do it from this company!!

I have unfortunately learned that my contract is with Assurant Service Protection Advantage and not Lowe's where I purchased my appliance from. I called Assurant on Oct. 23rd to request service for dishwasher repair. I was told I would hear from them within 3 business days to have an appt scheduled. It is now Nov. 2nd. I have called Assurant every day except For Sunday and Monday. Every day I am told that my issue is being escalated to a manager. After 9 business days I am still unable to get a service provider. I am able to locate a service provider, but, Assurant will not authorize me to do that even though they have now breached their contract with me.

I purchased an iPad mini through Amazon and along with that came the option to buy this protection plan. I thought it was a good idea so I bought it(2 year warranty). Today, I tried to submit a claim for a broken screen and I was told this product was not eligible for the protection plan since it was refurbished!!! If that was the case, why was I offered this? After being disappointed that the warranty was basically fraud, I found out I can't even get a full refund for the purchase of the warranty. I was told it would be prorated because I could have other products on the same warranty!! WASTE OF MONEY. DO NOT RECOMMEND - THEY ARE FRAUDS.

I have purchased both an LG washer and Dryer from Warehouse Discount Center. I like them, and when recommended to buy the extended service contract, thought it was a good idea. Did not know anything about extended warranty companies. Unfortunately the company they use is Assurant. My first experience was having my washer repaired, a door seal, and it took 3 service calls and 7 WEEKS. The first call is only diagnostic and they have no parts so they order them which takes forever! Setting up appointments is a nightmare. Assurant and the repair company they use in LA is My Appliance. Total nightmare!

This company is the biggest ripoff artist I've ever had the displeasure of dealing with. My 87 year old Mother has been paying for 13 years on a "service protection" plan. Now granted I should have paid better attention to the "policy" before now BUT I didn't. So the washer breaks down. The service tech shows up a day or two later. Says he doesn't believe the company will do anything. Too many things wrong with the washer. I worked just fine and then oil all over the clothes. Anyway the plan was paid in March 2017 for the entire year.

Been paying for years for this service... last month our ice maker was not working, they sent a repair person, who was rude and told me to blow dry the ice maker because it was not broken and it was frozen. He said he would not change parts and would come again if this did not work. This is a scam, he gets paid regardless of fixing or not. I called Assurant Service Protection, explained the situation and they put me on hold and hung up on me! We called again today and we went through the prompts and when we were to be connected to service, it would disconnect or have a busy signal. This was during working hours that they advertised as being open.

The beginning of July a technician came to my home to repair my freezer. He informed me that three parts needed to be ordered. As of today September 15, he has not returned to repair the freezer or called me. I have spoken to numerous personnel regarding this matter. First he did not have all the parts. Second he had all the parts but just wouldn't come. Schedule several visits but didn't show up. The supervisors spoke to him but he would not keep his word to them. Now he is supposed to come on Monday. I am tired of talking to different supervisors. I only asked Dan, a supervisor who called today that I wanted to speak to the person I last spoke to.

Assurant Protection plan is an Oxymoron. Assurant is the worst appliances insurance ever, horrible customer service. Don't waste your time and your money with them. Been over a month and have been lied to over and over again. I believe this is a scam operation for sure. When they do call an appliance company to come out the appliance company is under the impression the homeowner is paying the bill. It's crazy frustrating and then when you do call it's an hour wait to get someone who cannot help and says they will escalate to a manager but no manager is ever available to talk to.

If I knew that this was going to happen with my microwave first I would never buy a General Electric appliances and second never use Assurant protection plans, Assurant is the worst appliances insurance ever, horrible customer service... Don't waste your time and your money with them. I'm calling about my microwave every single week, is been almost 2 months like this. Assurant sent out a GE tech's from GE repair to fix the problem and they told me it will take 4 or 5 days but now every single week is a excuse. They keep telling me or lying "Yes you will receive your microwave tomorrow or Friday" every single week... And they never show up. No even call us to report what is happening with my microwave. I'm still waiting for a manager to call me... I don't know. What else to do... This is ridiculous.

In 2012, I bought a five-year extend warranty plan for three appliances for $1227.28. Close to end of the plan, I requested a service and was told that the plan was cancelled. They said they were paid but refunded about 50% of the payment. I did not cancel the plan and have no records of the refund. Also, I have never received a communication that the plan was cancelled. This company is a scam. As countless customer complaints show, they collect money and do not provide the services they sell.

Save your money, they will look for any reason not to cover your item and their customer service is terrible! I purchased GE appliance (which I will never purchase GE again) and the first 2 times they had to repair my fridge. Assurant sent out GE tech's from GE Repair so they had all the proper equipment to diagnose the problem. Then they sent our RR Repair, they did not have the software to connect to the fridge and since it wasn't make the "loud noise" when the tech came out, he said he couldn't diagnose it.

I will rate this company as ZERO. They don’t follow promises, they will never show up on schedule day, when you will call, they will give next date, they are doing this for last 2 weeks. Worst Company. Don’t sign any contract with them, not worth at all. Customer care is worst than even seen!!! They don’t have their own staff to handle repairs, it's outsourced to some small company, if you try to reach them they will not response, not to voicemail not to email.

Don't ever bother with this company, I tried to make a claim on a very small item, and they said that it was not covered because we used it in a business. Only thing is the unit was made to only be used in a business. So instead of paying the replacement, they just pay me back the warranty amount I paid. Now just think if I never called on this, they would have got my money, even though the warranty was invalid to be sold to me. We were up front that we were a business, and that it would be a business use item. Still sold me the warranty, and then denied the claim.

Please save your hard earned money. I paid for a one year extended policy with this company only to have my washer/dryer not repaired. When I called the service dept. they put you on hold only to say that my claim had been closed and that they couldn't repair it. They gave me some B.S. excuse why they could not repair it even though my washer/dryer is only a year and a half old. If I could give them negative stars I would, they DO NOT even deserve one star. What a bunch of B.S. ripoff artists. Please DO NOT buy into this Assurant Service Protection Advantage warranty crap!!!!

I purchased a Garmin gps watch for my son for Christmas. I purchased the Assurant 360 plan along with the watch. The face on his watched cracked and I called Assurant only to be told that they do not cover this. Nothing on the product description told me that they would only cover mechanical issues. The name "360" means nothing to this company. There is zero protection or peace of mind with this company. I am very dissatisfied. I wish to tell everyone I know about this.

LG will FORCE you to buy a "warranty". Meaning, you do not know what you are getting. They tell you it is an upfront payment for possible repairs. Then the warranty company and the "authorized" repair companies DO NOTHING but put you off... they hope you will just give up. DO NOT BUY LG if you can help it. DO NOT get forced into a "warranty contract" with Assurant Service Protection Advantage. They all blame each other and NOTHING gets done, repaired or taken care of. Just a lot of BS.

My refrigerator (Samsung RF4289HARS) is not working since March 2017. I called customer service and scheduled a repair. They gave me a appointment date after 2 weeks. The service technician came and saw the error codes and said they will order the parts and it will take couple of weeks. I called after 2 weeks, the customer rep tried to contact the service provider who inspected the refrigerator but could not reach him. This happened 4 times when I kept calling them and they kept trying to reach the service provider to inquire about the parts.

I would like to say that Zero Stars would be in order for this company. I would also like to say shame on companies like NFM selling extended warranties for this company. What a waste of money and many hours of my time spent on the phone with this company trying to get our LG refrigerator repaired. We were told that they only cover the labor and that LG would have to supply the part. We got a technician out fairly quickly, within a week. However, the technician said it would be 7-10 days for LG to get them the part. Ten days later we find out that the part is not available. Upon many attempts to call LG and Assurant, we received an email from Assurant telling us that the part is no longer manufactured, therefore LG would be replacing our refrigerator. (Now 7 weeks without our refrigerator) Great! Until we call LG with the "RMA" #.

Have been paying for policy since 2010. Oven broke and GE informed me that part no longer available. Was informed policy would cash out value of my oven. Assurant Service Protection Advantage contacted only to be told that part "Not mechanical". Called GE and they informed me that 3rd party warranty do this when it comes time to pay out. Protection advantage very rude, wish I never had this rip-off policy. Filed complaint, but want everyone to know to stay away from them.

After 2 major repairs on our 7 year old microwave, the repair tech sold me on this extended warranty plan, which supposedly covers all parts and service calls. First time I need to use it they tell me the part is "cosmetic" and is not covered. Even though the manual says not to operate the oven without this part in place - but apparently that is cosmetic to these guys. WORTHLESS.

If there were an option of zero stars, that what I would rate this warranty company. I have had an open ticket since November 2016 and I still don't have a new icemaker installed. This icemaker has already been approved when the first of the vendors came out for repair. I have had this extended warranty for almost 10 years now and I don't think I have ever seen the same repair service twice in over 10 calls. They sweet talk you and tell you how very sorry they are, but still don't get the job done.

Leaking refrigerator: I called for a service repair on April 20th and was told someone would get back to me as soon as they had an available service technician. After 4 calls I was promised that I would hear from someone within 24 hours. I called on April 26th and was told the service order had been closed out. When I asked why, as no one had contacted me by phone or in person, I was told that they couldn't find anyone to do the repair. I asked why I wasn't notified and they said they had tried to reach me but there was no answer when called.

I had service protection Advantage for a week and I have canceled the plan due to other reason. (Got better plan). I have requested to refund the money and they have asked me to fax a written cancellation letter with signature. During the initial conversation, I have asked them to create single contact instead of making two or three contracts. Now after canceling they are deducting $25 from each contract. This is ridiculous. The customer service representative people are very annoying and not ready help. I wouldn't recommend this company for any business deal.

If there were less than one star, I would give this co. less than a zero. Bought a new full price refrigerator from Lowe's which did not work from day 1. Had to wait a week for repairs, because the repair co., Columbine appliance, only serviced my area 1 day a week. While my food rotted, I waited. Columbine showed up, but could not do the repair because they did not have the part. Waited another week for the repair and thought situation was resolved. Eight months later had same problem. Scheduled appointment with Assurant and the appointment was confirmed via e-mail. Took off from work again, and no one showed up. Assurant evidently made the appointment with a co. that did not service my area on the day Assurant scheduled.

NOT RECOMMENDED. Service Protection Advantage I have for many years. I had small issue with GE Monogram Cooktop (I kept my cooktop amazingly clean and scratch free and I cooked a lot of food every day due to vegetarian and non vegetarian family member in my house). Service Protection Advantage sent 3rd party contractor to my house mid Feb 2017, we couldn't communicate with technician due to tech English barrier and couldn't explain to him about what was the issue with my cooktop. Finally he understood and opened my cooktop, couldn't fix.

Do not purchase out of warranty service. I live in the DFW area and they are contracted only with a TV repair people. Really??? Try canceling and then they will not allow you to cancel. I canceled my bank card to get away from these people that are in a call center in India. Repairman sent was rude, blocked the driveway, left water on the floor and in the machine. Said he would be back in 4 days. I complained and they said I had created a dangerous work environment and they said "sorry for you".

I bought a refrigerator from Nebraska Furniture Mart June of 2012 - Kitchenaid - over 1500.00. Broke down December of 2015 - called Assurant to get repair - was going to take 10 days to come out - they only have 3 companies in Kansas City for repairs on refrigerators. No name, never heard of them companies. Took a lot to get this resolved - but was able to use an out of network company who came the next day and provided the repair - I got reimbursed. All was good for about 9 months - fridge broke down again - has been breaking down for 4 plus months- using a company they provided - takes a week to get an appointment - 10 days for parts, etc...

I purchased a new Samsung refrigerator in 2014. After the extended warranty ran out, I purchased a warranty from Assurant. Recently, the freezer stopped freezing. I contacted Assurant who dispatched a repairman. The repair man was not Samsung certified so they sent a second repairman who was. The repairman determined there was a freon leak within the walls of the appliance, however, it was not diagnosed as a sealed system issue which would have been covered by the manufacturer. Assurant Claims Department would not consider the diagnosis from the Samsung Certified Technician and stated that they would not cover the repair because they were sure the manufacturer would. After 3 weeks of not having a working refrigerator, I purchased a separate one. Assurant is not reliable and I plan to terminate my warranty coverage with the company. Very disappointing.

There is something SERIOUSLY wrong with your communication system. My first call for EMERGENCY REFRIGERATOR SERVICE was on Friday, March 3. The contact at Brandt's did not receive notification until Wednesday, March 8th. Even after four of my calls to your business, and being "Assured" that the call went in four different times by Connie (Friday), Nora (Tuesday morning), Elizabeth (agent) (Tuesday afternoon), Jedadiah (supervisor) (Tuesday late afternoon) and Elizabeth (second tier supervisor) (Wednesday morning), the call was not received until after 2 pm on Wednesday. That is totally unacceptable! All of these people need to be retrained, and Elizabeth (Supervisor) needs to be demoted for her persistent and misguided protectionist attitude that her subordinates were providing good service.

I have a GE Advantium build-in over the range Microwave that was installed by the builder over ten years ago. One month ago I called for service since the unit had failed on a service contract renewed for the second time in 2009. I paid $1200 to insure the microwave and other appliances in the home. Assurant tells me that the unit will not be repaired due to physical damage. Assurant repaired the unit one other time prior and the unit was in substantially the same physical condition. This Assurant service contract is essentially worthless. For us, Assurant's customer service is slow to answer the telephone, and its phone personnel cannot answer questions.

December 2nd GE Front Load Washer began making horrible noise when drum turned. They authorized work. It is now March of next year. They have replaced, bearings inner and outer, drum, heater assembly, pump assembly, stator and rotor. NOW you would think the machine would work. Nope!! It leaks, hardly spins and takes all of 5 seconds to run through an entire cycle. However, Assurant states they will send out a tech each time. It's an endless cycle and they just won't give us a machine that works!! Just remember if you use them you will be in this endless cycle of repair guy coming out to your home and nothing really getting fixed.

My LG washer was making some strange loud noises when in the last spin cycle. I called the insurance company on 7th of February 2017. They gave me an appointment with a technician for 9th February. On the 8 the tech's company called and said they will come on the 10th instead. He came on the 10th and left an invoice saying he will be back. Apparently the drum needed to be changed. I kept calling the insurance company for an update and was told all week that they haven't received any paperwork from the tech. The tech's company kept saying that they were waiting on the authorization from Assurant. What a mess.

In August 2016, I called and filed a request to have my Jenn-air refrigerator repaired because the ice dispenser on the door was not working. Repairman came and ordered the parts he felt were necessary and came back in a week to install the parts. Two months later the refrigerator began making a loud humming sound for no apparent reason. I called the warranty company and they sent back the repairman who originally fixed the problem and after two additional visits admitted, "it is over my head, I need to bring another repairman more familiar with this brand". They never came back and when I called them, they said it had not been approved by warranty company.

Learn from my lesson. Don't buy an extended service protection warranty. I purchased all new appliances for my kitchen and paid $684 for an additional 4 years of extended warranty. I have had 2 claims now. 1 on my oven, and the last one on my dishwasher. We live in a very rural area, so no serviceman in my area. It takes an act of congress and hours on the phone to go through the process of getting my appliances repaired. This last time, all I needed was a replacement part on the top rack of the dishwasher. They tried to tell me that it is a consumable and that I will have to pay for it. The contract states that "a product is to be restored to normal operating use". The part that broke is necessary to use the top rack on the dishwasher or the dishes will go crashing Down on top of the dishes in the lower rack! It's a $40 part.

My washer broke down on Dec. 30, 2016. Due to the New Year holiday I waited until Jan. 2, 2017 to call and report the washer been broken and that I needed an appointment to have it repaired. I have contacted them 8 or 9 times. After the 5th call, a repair person called me to schedule a time and found out I was located 2 hours away from his business and decided not to come. I called them back and reported that the service person wasn't coming and that I needed someone else to call me. Each time they put me on hold and tell me they are going to talk with locating and see what is going on. They get back on the phone and tell me that locating never picked up their call and that they have left them an email and someone would call me later that same day and set me up an appointment with someone in my area.

I purchased an extended warranty from Assurant in April 2016 for $724.26 for three kitchen appliances originally purchased in 2012. The cooktop (Electrolux induction range) completely failed in September 2016. I immediately notified Assurant, and it still isn't fixed! They closed out the original order without it having been fixed, and subsequently opened another. They don't seem to work with a vendor in Hawaii who can secure the parts and do the work.

I have a contract with Assurant for my dryer for 7 years now of which I pay $96 per year. I rarely have any issues with the dryer but when the knobs crack on the inside they will not turn the dryer on. Spoke to Adrienne in Customer Relations today and she is telling me that the knob is NOT covered under my warranty because it is considered "COSMETIC" according to my contract # **. Well, in MY opinion, the knob that does not turn the stem is NOT cosmetic, it is a functioning working part but trying to get her to understand that was like talking to a brick wall. The first person I spoke to before her, Roxanna was rude and was giving me a hard time also. All this aggravation over a $10 knob.

On October 14, 2016, I called for service on my Maytag Refrigerator Icemaker. Between October 14, 2016 and January 9, 2017 (to date) I have not received repair or replacement. I have spent untold hours on hold on the phone, only to be told that (1) the part had been ordered; (2) the service provider had to order; (3) part was on backorder; (4) part had not been ordered (5) warranty svc had to order (6) on December 1, part was ordered; (7) wait 30 days and if not received, Claims Dept or "Higher Claims" would call me back and discuss resolution. (I had promises of call-backs by "floor supervisors" and other unnamed personnel.) To date: NOTHING! Meanwhile, we're lugging in bags of ice. DO NOT USE THIS SERVICE! In 2014, I purchased a 5-year warranty, due to expire in 2019. If no call in 2 days as promised, I am gathering info to file claim with my Attorney General's Office. USE THIS "SERVICE" at your own peril.

I bought a one year plan for my Maytag washer. First dishonest thing they did was charge me for two years. They refused to credit me the difference until I provided them with my receipt. When the machine broke down (it's been almost 2 months now) they said they couldn't fix or replace it because their escalation department had determined the part that needed replacing had a lifetime warranty through Maytag and that I had to contact them directly to get the part. I did, and sure enough the part does not have a lifetime warranty (only a one year warranty). They refuse to fix the machine, replace it or even refund my money back on the insurance policy they had no intention of honoring.

Like many of the reviewers on this site who have shared their negative experience with the Service Protection Advantage company, I too will say to anyone reading this review DO NOT PURCHASE an extended warranty on an appliance. I purchased an extended warranty on my GE washer from this company to protect me if it ever needed a repair. My washer recently had an issue. I contacted the warranty company who sent a qualified, reputable technician to my house to diagnose and hopefully repair the issue. The technician stood in my living room and explained what was wrong with my washer and told me that it COULD be repaired. Today I received an email from the warranty company that THEY determined that it cannot be repaired and that they will be issuing me a check for a small amount. I called and spoke first to Alan who was extremely unhelpful and only after persistence did he transfer me to William in customer affairs.

So last year about this time, I purchased a LG 4K Flat Screen. My wife suggested that I purchase the Assurant 360 Protection plan. Around November 30th, my television started to flicker whenever we tried to watch cable television. Then it stopped showing the picture all together on December 2nd. I then filed a claim with Assurant. I have to first start off by saying that they are the worst company that I had the displeasure in dealing with. The claim was painless at first. Then they called a technician to attempt a fix on my television.

My refrigerator, broke and I was with no refrigerator for more than one month, having them trying to fix for 4 times and they don't want to give me a replacement option as they still want to fix a 2004 refrigerator and having it break down and not paying for my spoil food and making me wait for the parts. Afraid from getting sick, I can't eat at home and lost a lot of money on food, they still don't want to give me a replacement cost and want me to still be with a broken refrigerator which is a delicate appliance to play with as is food that can spoil and we eat it. Being a customer since 2006 and having other appliance with this plan now, I will cancel all and use another company, as they know the situation, they still want me to wait and be with no refrigerator working, I want to get my replacement cost that I'm entitled.

Assurant insurance, is a shameless organization. Some of my appliances are insured by Assurant. My washing machine needed a repair (As of 10/1/16). The repair turned out to be "expensive" ($400). Assurant is using any and every excuse of not covering the repair, Including asking for proof of purchase for a machine that is 8 years old, calming - some parts of the machine should be under factory warranty. I called the manufacture (LG), given the machine serial number I was told that the factory warranty is good for 7 years only. After dozen of phone call, I gave up on Assurant. Assurant is a scam organization.

We sell GE appliances. Many of our customers are receiving letters from Assurant -- under what appears to be an official G.E. letterhead -- telling them that their appliance is out of warranty. This generally happens within 60 - 90 days of a customer registering an appliance with GE. When the customer registers the appliance, the installation date is on the registration card. Without exception, Assurant shows the date of manufacture of the appliance as the date the warranty began on the appliance. This is misleading to the end user because their actual warranty begins upon installation of the appliance. This has at times caused chaos in our business, and much grief among some of our mostly elderly customers. In one event, I composed and the customer mailed a certified letter requesting that Assurant cease and desist from contacting her any further. She has since received two more letters from Assurant.

Just had a horrible interaction with LG and the extended warranty provider, "Assurant Solutions". We purchased a $303 service plan when our washer needed repair. The plan states that if they deem the repair "not cost effective" they will refund our money, less $100 for the initial diagnosis. When we weren't hearing from anyone after the diagnosis, I had to call around like a crazy person trying to get answers and found out (not easily) the extended warranty provider had denied our claim.

Federal Warranty Service Corporation, Assurant Solutions is A TOTAL RIP OFF. After paying monthly payments for more than four years on a service contract for a Samsung TV I was only refunded less than $200 once discovered the part to repair this TV was no longer available. I will no longer depend on or purchase a service contract with these companies again or better yet just never purchase a service contract.

I have been paying this company for at least 7 years to keep my washer insured. I have maybe used them one time. This second time, the tech that was sent took literally 5 minutes and said it was the motor. Took another week to come install the motor. Then said it needed more parts. Took another week to "order the parts". Then I get an email saying that the total of the parts was more than what it cost to replace the washer therefore they would just replace it. I thought ok good. Then I continued reading the email. They said due to depreciation, I was only going to get $101 dollars since the washer was so old! REALLY??

Has been denied repair for outside rust on the washer. Washer is working fine just the leak. Also has been fixed twice before. I did asked for second opinion. Has denied by Mr. **. PS: Insurance company's always looking for an excuse not to pay. This is one of them.

SVC company staff do NOT document, do NOT follow procedures, do NOT return customers calls, & transfer you from one department to another. It has been a waste of our time & money (which I knew it would be but my spouse insisted we insure our appliances). We paid the warranty in full, after a couple months, our Kenmore clothing washer started to spot my clothing with rust.

We purchased an extended warranty for a GE refrigerator and a GE dishwasher. Two years later we called for service on the refrigerator. They said the contract was canceled for missing the final payment. We did not. We got the canceled check from our bank and faxed it per the instructions from the representative. After multiple calls, no one would acknowledge receiving the fax. After the third call, we demanded to speak to a supervisor. The supervisor gave us a new "direct" fax number. We sent the canceled check again. Finally got through to an automated "customer service" line. The computer voice said to take everything out of the refrigerator, read the owner's manual and call back. REALLY? From start to finish (when we gave up) this drama has been playing for nearly two weeks as the refrigerator struggles to maintain 45-50 degrees. The freezer still works. We will consult an attorney tomorrow.

They have one repair person covering the SF Bay Area so when he was sick I had to wait 2 1/2 weeks for the motor to be replaced last time. Now it broke again and I will wait 5 days for the person to come out. I am 70 years old and live up 2 flights of stairs, it is hard to go to the laundromat with my laundry but it doesn't matter, I have no choice.

This company hires third party contractors to do repairs, in our experience they provide a poor service. Scheduling the techs is time-consuming and you don't even get a call when they decide not to show up. I put in a service request mid July for a Bosch washer - door not locking. First scheduled date July 18, tech did not showed up. On or about July 30, first tech came and glued the locking door mechanisms, this did not solve the problem. Called again, second tech came mid-August and says he would submit his findings to the warranty company. We called for follow up numerous times only to be told "we will call you by the end of the day, tech still working on your case."

Less than two years into our extended warranty coverage, we submitted a claim to Assurant (AKA Service Protection Advantage and Federal Warranty Service Corporation) re: our Viking Refrigerator that was less than 5 yrs. old. (Note: we purchased extended warranty for full Viking kitchen of all built-in appliances). When their service repairman arrived, we were told he would not pull-out built-ins, so we had to arrange for installer to make trip to pull-out. On second trip, service repairman told us within minutes that it was "irreparable" and they would submit paperwork to Assurant for replacement. It must also be noted that all of the service repair groups sent out by Assurant were subcontracted and not Assurant employees.

I got an extended warranty on a GE product. The product needs service and Assurant has been a disaster. They have allegedly set up three appointments for repair and nobody has ever showed up. None of the companies they claim will come to repair are willing to work with them. Their customer service department does nothing. I would not buy an extended warranty from them again.

I purchased an extended warranty for a three year term. I elected to be billed monthly for a period of six months. On the day I signed up, I was billed for the first of six payments. The next payment was due the following month. When I called to schedule a repair, I was informed that my contract had been terminated for non-payment. When I inquired as to when the termination occurred, I was informed that it was terminated two weeks after I made my first payment. Pressing further, I inquired as to how they communicated the termination with me and I could not get a straight answer. One claimed it was an email. Another claimed regular mail. And yet another claimed that it was both. No one could explain why I hadn't been refunded since my coverage was only in effect for two weeks. Nor could anyone explain why an attempt was made to charge my account outside of the regular payment schedule.

My refrigerator which was purchased in 2011 and has been under Conn's warranty program ever since. In May the ice maker quit working and I contacted Conn’s customer service department to get it repaired. I will not go thru all the excuses for not getting it repaired and all the call backs I was supposed to get within 2 days, which never occurred, but I have them annotated. The latest and last excuse I was given is as follows: my refrigerator is now considered by Conn's to be obsolete (2011 model) and no replacement parts are available, so they are going to give me a nominal amount for my refrigerator to apply to purchasing a new one. This company has treated me as if I am a idiot. I will be filing with BBB.

We have had a top of the line GE bottom freezer for 11 years. We purchased the extended warranty and it has been a blessing. We have had 12 or 13 repairs and everyone was timely and done to our satisfaction. As you can see from the number of incidents, we purchased a lemon. Found out GE didn't make bottom freezers at the time. It was built by Samsung. We have NEVER waited more than 4 days to be scheduled. Often the next day after the call. Have found them to be extremely courteous and prompt.

Samsung Washer was leaking out of the front right corner. Wife called Samsung for service. Wife was offered a "Rescue Repair" and service plan for $355.27. At first, she declined. Wife purchased the service plan after "Brian" promised that if they couldn't fix the washer, they would issue a check to replace it. This was Lie # 1. Besecker & Coss Service of Olean, NY (716) 372-0565 was dispatched:

4 years ago I purchased a Frigidaire refrigerator from Michael's appliances and purchased a service contract. On May 20, it stopped working. I called Michael's Appliances in Middletown, NY. They said I needed to call the insurance company. I called Assurant insurance and they said they sold the contract to AIG. I called AIG and they said they never received it. I went back and forth between the two companies for a week. I called Michael's for assist me. They did not. It has been 11 days without a refrigerator. The moral of the story: Stay away from Michael's, AIG, Assurant and Frigidaire.

Icemaker quit and I was locked out. Ice Off indication was also given. Service man came and because the problem had resolved itself he stated he could not fix something that was not broke. How many things could cause this? I had to wait 10 days to get the man here to my house. A week later the problem occurred again and seems to be coming and going. I called for service and it will take 2 weeks for the serviceman to get here. What am I paying for? I have a problem which I had covered by Assurant and it takes this long to get it resolved? Not again.

I have a child who needs purified water due to kidney loss. I have had Assurant and other Kitchen aid repairmen to my home over 10 times. In three years, the refrigerator has never operated correctly -- the same things are wrong 3 years later and no one can repair it. Still Assurant won't replace it or reimburse me. On top of that, the problems are getting worse.

This company continued to charge me for months after I cancelled the service. When I called they said they had no record of the charges. I had to block them on with my credit card company.

I called for repair on my appliances (range and washer). I was told that they were unrepairable. I was offered 129 for washer and 179.00 for range. When I purchased these items I was told that if unrepairable they would be replaced. Well Assurance bought them out and they said after 11 years they are given 26% towards replacement. I think this is one of the biggest ripoff. Their customer service dept ladies are very rude and talk to you like you don't matter. I will be cancelling this service. I always received excellent service until they decided to use this company Rip Off Assurance.

I call Assurant to report my stove was in need of repair on 3/18/2016 but they was closed on weekends. I called back on 3/21/2016 and was told they did not currently have a provider for my area and to call back on 3/21/2016. A provider called me on 3/23/2016 and said they couldn't come until 4/4/2016. I called Assurant back and they said that was the best they could do - needless to say a ruined Easter! This company is a true ripoff and should be reported to the Attorney General's office.

Called for service around Thanksgiving 2015. Made appt. No one showed up. Called back and called repairman. He told me he does not let them set his schedule. He will call back. Three weeks later no appt. Called again, he was too busy. January I called Service Protection Advantage. Told them I want someone else. Called another company and said they would be there on Wednesday. It is Feb. 27 no repairman. Sorry service.

I purchase a LG refrigerator from Nebraska Furniture Mart with extended warranty through Assurant solutions. After a year the refrigerator had a leak from the water dispenser, I called NFM they transfer me to Assurant solutions, before this I assumed NFM would take care of me but I was wrong. So Assurant gave me 3 weeks advanced appointment with 8-5 pm window.

Extended service contract a waste of money. They refuse to cover parts (despite not excluding them from contract). In the case of a stove repair, I had to wait over 2 weeks for technician to come, who then didn't have parts, so there was further delay. In another instance, person who came had no idea how to fix item. A total rip-off in my experience.

Third party for GE and act like they are just like GE techs. Their company that represents them shows up in an unmarked vehicle. Then has no idea how to take the dishwasher out and pull on it and breaks my cabinet and says that the cabinet was held together by staples and glue. Had no idea why it was leaking and was not sure if it was leaking from the dishwasher or not. Just a joke. Then you call this company back and they say since we have an agreement there is no time frame on when a dishwasher can get fixed due to back order on parts. They have every excuse under the sun. And they are good at it. Never buy GE again. Better to go with better brand with better representation of warranty.

I purchased a GE oven in 2014. In 2016 shortly after January, my GE oven is either broken or in huge repair work to function properly again. GE has a policy of only year coverage for parts and labor. GE has no extended warranties! GE has chosen to forsake extended warranties to Assurant Solutions. I have absolutely no knowledge of this company. Assurant Solutions claims they sent me an e-mail in 2015 to extend a warranty on my GE oven. I have never received any documentation from Assurant Solutions. I have only the GE manual explaining instructions for the oven. GE failed to send any letter or e-mail information that Assurant Solutions would be the third party provided under warranty for GE parts and labor prior to the expiration of their coverage.

Do not hire Assurant Solutions, a very unreliable company. Repairmen do not show up. They do not even call to say they are not coming. The man who repaired my Maytag dryer 3 weeks ago damaged the filter, and we cannot use the dryer. Assurant's soonest appointment for him to return was 16 days later. The repairman did not show up and didn't even call to say he was not coming. Last summer my GE dishwasher needed repair. Assurant sent a repairman who said he needed to order a part. Weeks went by with no word about the part. Assurant said it did not know what happened to the part. The repair company said there was no record of a part ordered. Finally, I wrote to the GE executive in charge of appliances. His office ordered the part and got it installed -- 6 weeks after this mess began.

Paid $360 for coverage of refrigerator. The refrigerator broke while under contract but they have failed to provide any money to fix it. They now want me to buy another contract for $550, with all the fees I could buy a new refrigerator.

Do not get a long-term extended service contract. If your appliance cannot be repaired and they give you a portion toward a new one, your contract becomes void and you lose what you spent for the extended service. I purchased a 3 year extended service plan for my mother's Maytag dishwasher which could not be repaired. Assurant gave me a pro-rated amount which did barely covered half the cost of a new dishwasher. I asked for a refund for the time remaining on the 3 year plan (we were 5 months into it) and was told there is no refund, that their contract ended with the money I received. Unless you have the contract ahead of time and can read the very fine print in the back, you would not know about this. Horrible customer service. No response from letters I wrote to the company. My mother's hard earned money was wasted.

I have used Assurant for many years, and have had 4 major appliances under coverage. The last two times I have tried to get service were ridiculous. I call and they tell me they have no appointments available with any providers and that they will pass my requirement on to their scheduling team who will get back to me hopefully in 2 to 3 business days. Luckily the broken appliance was not my refrigerator. They then gave me the option to call a local provider, pay the bill and submit it to them for reimbursement. What am I paying them for, so I can now spend hours trying to schedule myself. I even spoke with a supervisor and suggested that she could get to the scheduling team to get this moved ahead. She said she could not as there was a "process". Oh My. I will be changing providers and as I pay them about $50 a month, shame on them. The service was much better before GE sold it off.

Paid for extended warranty for peace of mind... Big mistake!! AG Appliance was sent out after they cancelled on me twice. They spent 5 minutes telling me they were just there to EVALUATE the issues. I never got a call from AG or SPA. I finally called them. They CANCELLED my claim. AG said there was nothing wrong with my washer... It was spinning so loud, neighbors could hear it. If they had actually looked at the machine they would have known there is a loose bearing in the machine... I am currently waiting a response to my request for a cancellation and refund on my warranty from SPA. Never again.

Different names/both scams. You pay a service fee to give you peace of mind but all you get are more headaches. On October 7th put in a request for repair of a dish washing machine. 2 months later we are still waiting for the guy saying that he had to wait for some "parts". When we began making a stink up the corporate ladder he miraculously received the part and made an appointment for NOV 24th. He didn't show up so we called him. He claimed he didn't show up because one of the parts received was broken (A phone call would have been nice?). Bad Customer Service, Bad response time (if any), all lies.

For weeks I have been dealing with a repair/return issue regarding an LG refrigerator I had purchased on 5/13/2011. I also purchased a 3 year warranty from Home Depot at that time. I have spent approximately 30+ hours on the phone with the extended warranty reps from Home Depot extended warranty AKA Assurant from various locations and LG reps as well. I have been told a different answer from each party on each and every phone call. I even sought help from the appliance department of the Parsippany store where I purchased the item. Home Depot Maria has been trying for over a week now to help me and I can honestly say she is the only reason I have any trust left in your company.

Folks, we had Service Protection Advantage for our fridge protection. When we moved away from the US we cancelled the service via fax. They claim they didn't get it. So fax it again, same spiel! Now after 6 month again the same spiel. The service personnel are nice but just point you to their Terms and Condition. As long as they don't get confirmation they will keep billing you! So learn, use either a courier to hand-deliver the cancellation or even better, stay away from them! A total scam imho!

Our two year old Kitchenaid refrigerator started making a loud humming noise coming from the freezer. The ice cream was not soft and had to be thrown out. We called Assurant Solutions for service under our 5 year service contract. They sent a third party service technician to fix the unit. After inspecting the unit, he believed the automatic defrost system was not functioning properly causing ice to build up around the fan causing the noise. He said he would order a new control panel.

I have a dishwasher and refrigerator insured through Assurant warranty. I would not buy either a GE appliance again nor would I get insurance (extended warranty) through either company. GE scheduled and canceled three appointments with me. The first time I had a appointment for the hours of 12 to 5 pm. At 630 I called to see where they were. I was informed they had a technician who was ill and they claimed they called to reschedule the appointment for the following day.

Last Tuesday our two year old refrigerator quit working. No repair technician could come till Thursday. Turned out the motherboard was shot. AND they had none in stock. Hello? None in stock for a very typical refrigerator installed in our entire housing development. So it finally arrives at 4:45 Friday afternoon. Made an immediate call to get a tech out here tomorrow. Booked full and nobody works overtime. No help till Monday. UNREAL. Our food is in coolers and in other people's freezers. I am not impressed and would highly recommend buying your appliances from a company that keeps parts in stock and cares about the inconvenience and perishable food!

I purchased a $600 3 year extended warranty for my 2 year old GE appliances. 3 of the 4 appliances have stopped working during the 2 years I have owned them. Assurant Solutions scheduled my microwave repair and after 3 visits they got it working. Then Assurant Solutions scheduled my oven repair and after 4 visits they got it working. Then my refrigerator died. I called Assurant Solutions who informed me that they have severed their relationship with A&E Appliance Repair and have NOBODY AVAILABLE TO COME FIX MY REFRIGERATOR. They told me to hire someone myself but if it exceeded $150 I would have to pay the difference myself. I insisted they schedule the repair because that was the whole point of paying for an extended warranty.

Please be advised that we are no longer in need of the extended warranty contract number ** on our Whirlpool washer model number WTW8200YW0 serial number C14670449 as the machine has been deemed unrepairable by your company despite the fact that it is just a little over 3 years old. The technician was called because the spin/drain cycle was not working properly with very heavy loads like beach towels or bathroom rugs (it is a large capacity machine). It was working well with all other cycles and clothes. He identified the repair, came a week later, attempted to fix it, then told me there was another problem with a rusted part. After his repair the machine no longer works AT ALL and I'm told any further repair will not be covered under warranty due to rust which was not noted the first time. The whole situation sounds like a scam and I would be very hesitant to do business with your company again.

I contacted them for refrigerator repair on 5-15-15. The first available appointment was 5-21-15 (7 days later) for broken refrigerator. They came and assessed the damage, then left and NEVER contacted me again. I thought the problem was fixed until my tenant advised me otherwise. I called back again at 12:37 AM on 5-29-15 and spoke with Robert (21 days have passed now) INCIDENT NUMBER **. Today 8-29-15 the freezer has a problem. The first available appointment is 9-9-15 (9 days).

Don't waste your money for this company. It's a horrible and cheating company. When you buy the insurance, if you have any issue need repairing, normally they will sent a guy from third party to your home at least one week. Then when they come to your home just 5 minute maybe the guy will tell you need replace part. After that you will wait more than one month. When they come back again, there will be the new issue comes out. The worst case they will tell you it was not repairable and they will terminate your contract and return few money which can't coverage repair cost if you find another guy to fix it.

I am trying for the past 2 mos. to get my refrigerator repaired. The repair company Ben's Appliance and Kitchen had been giving me the runaround. Assurant will do nothing to help me, even when I explained all the lies I've caught Ben's in; they will refund my money but then I'm left with a broken refrigerator. They refuse to let anyone else fix it until they investigate. Their supervisor was extremely rude. I've already shelled out over $100.00 on a rental and that will continue to rise. Yes stay away from this company. You'll be glad you did.

First off, I've had several warranties/renewals over the years, and this was going to be my final one for the set of appliances I purchased (2007 from original purchase). In Dec. of 2012, I purchased a 5 year warranty on dishwasher, stove/oven, and microwave oven (above the stove mounted). It was $1200-ish, which I know was expensive, but replacing with the same GE Profile appliances would have cost 2.5 times that. I figured if I could get another 5 years, I would just replace them as they go out. Well this week (8/09/2015) the dishwasher went out. I called them Monday (8/10) and they said it wouldn't be until the 18th before they could come check out the issue.

Do not waste your time or money with this company. They are a fraud. Have a GE washer and dryer under protections with Lowe's currently (BEST SERVICE EVER) and the protection plan is expiring soon and I was not sure if I could pay to have it extended. I had a problem with my dryer. Called this company. Was told there was no provider showing up in their system, schedule my own appointment, pay for it, after paying them monthly and they would reimburse me. I asked to have this fraud service cancelled and my money returned back to me. I checked my account and they have STOLEN $30.. Pay two months refunded one month and $12 dollars for the second month. The nerve to steal my money after providing customer service, sending out fraudulent information. Do NOT go with this company.

My dishwasher went on the blink August 5. Since I have washer, dryer, stove and refrigerator on the policy, I guess I should be grateful the dishwasher is something I can live without, though I'd rather not! First they said a technician would contact me and gave me his number. He didn't call, so I called him a call a couple days after getting the information. Then he was going to come over last Sunday. I waited three hours, he never called to cancel the appointment, I called him 3 times without response. On Monday I called the company and they said they would contact me when they had a service person available in my area, probably by the end of this week. I live in NYC and there are thousands of service people available. They also said I could pay for my own repair and be reimbursed up to $150. A service call from Miele starts at $200 without the items needed to repair the machine.

My family has been dealing with a Samsung refrigerator that has had repeated problems for same concern for over its short 1 year life. The unit doesn't cool properly causing food spoilage. It is apparent that a permanent fix is not available and to make matters worse the vendor that was to evaluate was a no show, no call and then cancelled second time around.

Assurant is the company that Home Depot sold me an extended service contract through. Upon calling them with a problem with my Maytag washer I was told they had no service people in my area, Detroit suburb, not like in a no-name town. They want me to pay for repair and reimburse me. With the feedback they have -- not gonna happen. Called Home Depot corporate office. They say they can't help. May be weeks before it's fixed, no idea. Very disappointed with Assurant and Home Depot. If they by some miracle come through, I will update this review.

After 4 service calls and the service representative stating the unit as unrepairable, I was informed the replacement would have to come from Kitchenaid. After a call from Kitchenaid, I was informed that the warranty company was to provide the service and replacement and honor the legally binding contract. After 4 hours of being placed on hold numerous times, I would appreciate some assistance with Service Protection Advantage. Thank you.

This has been the hardest company to deal with! My Maytag washing machine went out after 2 years and spending over $900 on it. Maytag uses this company for the extended warranty. After being on the phone with them for hours because they messed up on paperwork for the company coming to fix it they just did a credit to my credit card and said that it was too much to fix it and we are out of luck! So here I am without a washing machine.

I purchased an extended warranty for my refrigerator from Assurant after the manufacturer's 12-month warranty expired. When the refrigerator was about 21 months old the freezer compartment would not cool adequately and it would not make ice. To make a long story short, they sent four different repair technicians to my house over a period of about 10 weeks to fix the refrigerator. The first one was able to determine the problem, called the manufacturer and they told them the four parts needed to repair the machine. He could not fix it because the evaporator had to be replaced. They sent out three more technicians to my house, all of which told Assurant they could not fix the machine. We have been without a working freezer and ice since the end of April and today is July 16th. I must have called Assurant at least 35 times to try to get something done.

These idiots lie to you over the phone on the status of what they are doing with your claim. They send the wrong equipment and refuse to fix it. Stay away from Assurant. They are infuriating and it's a BAD place to have to put up with. Cancelling as soon as I get my replacement (whenever they actually get the inventory).

I have read through reviews and agree with each one. My experience has been the same. In early March, during the wash cycle, the water does not shut off. You have to turn off the washer to get it to stop. After calling SPA for the first time in early March, their selected service provider did come for the first appointment to evaluate our machine. After only about five minutes, they said three parts needed to be ordered. It has now been 13 weeks since this first visit and our machine still does not work. The service company has been a no show for three appointments and cancelled one due to ordering the incorrect part. They have shown up for two appointments, each time having to order more parts.

One week ago I set up an appointment with Service Protection Advantage (SPA) company to have a refrigerator fixed. They told me the name and phone number of the repair company and we agreed the repair would be done between 8 am and noon today. At 12:40 PM, I called the repair company to ask why they had not shown up for the appointment and the guy I talked to told me he cancelled his contract with Service Protection Advantage company 2 years ago. Sooo, I wasted a morning waiting for a repair person that did not show up and when calling SPA back to get the correct company to fix the refrig, I was put on hold for 19 minutes until she could find someone to do the repair. What an outfit!!

My oven doesn't heat properly. After contacting the company, they installed a new thermostat several months ago. This didn't solve the problem. I contacted them again 3 months ago. After visiting my home, the service technician said the oven could not be repaired. His evaluation was submitted to the company. They decided that a part was needed. The part had been discontinued and could not be located in the U.S. The search for the part lasted 2 weeks. I was told if the part could not be found, I would be giving a check to purchase a new stove (1/4 of the purchase value of the oven). I spoke with someone 4 times in regards to the check. Three times, I was told the check was being processed and on its way via the claims department. My latest and fifth call, I was told that the company was going to repair the unit after all.

I bought Assurant Insurance on 5 of my GE appliances. 10 months after signing up a rubber stopper on the ice maker's dispenser started leaking air. It happened many times before and I know what to change. It is a 5 dollar silicone stopper. When I called Assurant I was told that my insurance covered only mechanical parts and not plastic parts. While I was on hold I also found out that in order to have a refrigerator fixed they want me to transfer all the food to an alternative refrigerator. How many of us have an alternative refrigerator. This means they are not going to schedule a call until I give up and have it repaired by a local repairman.

I have been paying every month for the past eight years for the warranties on my GE kitchen appliances. Every month. Now they say they won't pay for the repair on my ice machine because it's not cost effective due to its age. Three weeks I have been waiting for the repair and now they won't pay for it. If they are not going to pay for the repair then why have I been paying for the warranty? I fight with this company all the time on either the repairs or the service companies they send to do the repairs. Now I want to cancel the warranty and they say I have to write a letter. Don't do business with this company ever!

I recently took out a contract and got a real person who told me I would receive the confirmation in 48 hours. This was four days ago. When I try calling, I only get a recording. I have sent two e-mails and have received no reply. I would not recommend this company... they are liars!! I am wondering if they will even cover the appliance as they said they would when and if I need service. Customers beware of this company.

I bought service for my washer, dryer, and dishwasher with Service Protection Advantage on 12/12/2012 to cover repairs until 12/12/2017, $1200 for 3 appliances. I've used the service three times and have found that there is an enormous amount of my time wasted. I waited four hours for a service technician to just diagnose the problem, then I have to make another appointment for repair, waiting another 4-5 hrs, plus waiting a week to get the part. Since SPA already has the model/serial number for my Kenmore Electric Dryer, why don't they bring the parts that may be needed on first visit?

I had a couple year old TV that got struck by lightning. Filed claim online and attached all docs. Heard nothing. Emailed and emailed and even played phone tag. No one ever answered and I never received any emails with statuses. I assume they just ignored me because it was a TV.

I have still been unable to file claim for my broken gopro. Assurant purposely makes their website non-functional to do so yet they make you go thru hassle and fail before you are forced to call. Then they have you send receipt to receipts@assurant.com but claim they never receive them. I've sent multiple times. Really? The address doesn't work? Every other email in the universe seems to work. Seemed to send just fine from my end. Now, since address is claimed to not work, I now have to fax receipt. Don't have fax machine so have to hunt one down. Can't wait for the next hurdle from Assurant to avoid paying off on a warranty claim! It's been 3 weeks and nothing.

I would not recommend Service Protection Advantage to anyone looking to purchase warranty work for their appliances. Their customer service is terrible. Every appointment you make, you have to sit home for 2 different days, with a 4-hour window each day. They will come assess you first visit then come for a second visit and hopefully repair it. Not so in my case. A cooling fan needed replacement. They did a half assed job and tried to fix it by repairing half the part. When it did not work less than 8 hours after they left, I had a representative at my house who works for the oven company themselves. They said it was a poor repair job and I never should have paid for this. That is how Service Protection Advantage gets you. They take your contract money up front and then do ** repair work.

The BBB and Consumer Affairs NEED to shut this company down!!!!! I have been trying for over a month to schedule a service repair for my GE Profile refrigerator freezer and everytime I call to schedule an appointment here in Los Angeles CA, they book me with a service repair in San Francisco CA (and they can't or refuse to fix this issues). They hang up on me several times on the phone while trying to correct this issue. And now that I want to cancel my contract and request for a refund, I am stonewalled and giving the run around Horrible service. I don't know why the state of California continues to allow this business to stay open and rip off the consumers?

Paid for warranty on washer/dryer. Months later I got a contract saying I was covered for 3 years. Since it had been months I just kept the paper and went on with life. A year and a half later I'm having issues with the washing machine so I call. Apparently I only sent coverage payment for one year, despite what my contract states I'm covered for. Assumed I was covered so never sent another payment. Long story short, they won't honor the contract so I'm screwed. PS. ** employees on the phone.

I phoned Service Protection Advantage to report smoke coming from my GE Washing Machine. The following Wednesday following my request for service, a so called technician came to my home. I explained to him that during the washing of a load of clothes my wife heard a loud banging noise coming from the laundry room. When she entered the laundry room she smelled and saw smoke coming from the washing machine tub. The technician knelt down in front of the machine and began pushing buttons on the control panel. After troubleshooting the machine he claimed that the there was nothing wrong with the machine and that it was working properly. He did notice, however, that several of the agitators in the tub were loose. But other than that, the machine was fine.

I have a 28 month old Maytag washer (bought for $400) that broke. I called Maytag. When I told them I had no warranty policy, I was referred to Assurant Solutions. I phoned Assurant and bought a warranty policy from them for $300 for the first year (since I had not bought a policy at the time I bought the washing machine). Antech Appliance technicians came out and pronounced my washer dead. I was told the part I needed would cost $300 and the installation could be $700; that they would send this info to Assurant. I called Assurant a few days later and they said they were refunding the money from my insurance contract. I believe, since Assurant had created a contract with me that they should have honored it and either fixed or replaced the washer. The money was refunded to my credit card.

Assurant did nothing for me except pass the buck back to Whirlpool. Whirlpool send the defect part that caused my flood and ruined kitchen floor to the company that sold it to Whirlpool and to no surprise that company said they tested the part and it didn't fail LOL.

We called to cancel warranty insurance on the refrigerator purchased. Approximately 2 hours earlier 11/14/2014, the rep confirmed cancellation. There are 2 charges: Dec 2014 and Jan 2014. Now recent rep said no cancellation on file. Escalation with 4-hour call back. None received 3 days later.

I have been paying for home appliance insurance Maint. Agreement since 2002. The original company was GE (excellent Service) and they sold my contract to Assurant/Service Protection Advantage in about 2010. I have called this company about 3 or 4 times for service on my appliances in the last 4 years and I always get a run around about what they will service.

On 12/4/14, after many attempts to get an answer from the Locating Dept. regarding the repair of this machine, I was finally contacted by a representative advising me that due to the fact Assurant was unable to locate any service provider to repair the machine, they were approving a check to be issued to me in the full amount of the purchase price of the machine. I was advised that the check would take approximately 7-10 days for me to receive it.

I paid for the extended warranty. I did a claim for my mom on the dryer. The rubber broke inside of the dryer and they said they won't pay for the rubber. That we have to pay for when we didn't broke it? I found it twisted up and found the other piece in my clothes. Assurant is stealing from people and something needs to be done. Why are we having to pay for something the dryer did and we are paying for extended warranty? I will make sure that people think twice of getting a warranty with Assurant. I will tell people about them. They lucky they don't have a Facebook page and I will keep checking for other medias so people can know how they are stealing from a person that lives off social security. Something needs to be done and I will help my mom expose Assurant for who they really are. A thief.

I have a GE dryer that is not even 3 years old. I paid $150 for a service agreement with Service Protection Advantage. Approx 3 weeks ago my dryer stopped working. When you press the start button all you could hear was a humming sound and the dryer would not start. I unplugged it, I changed all the setting knobs in an attempt to start it and nothing worked. I called for repair. They send somebody from A&E Repairs, located in Wall Township NJ...

Have been paying for an extended warranty on all our kitchen appliances for several years. My GE Cafe Microwave stopped working with an error message that there was a short in the control panel. Called Assurant and they set up an appointment with a local appliance repair. Technician came out to diagnose the problem. He said it needed a new control panel. He called Assurant, and they said it was too expensive to fix and would replace the microwave at no cost to me and would receive a call from the extended warranty company in the next couple of days. What I got was a call that they would send a check for a fraction of the cost of a new microwave, because they depreciate the value. I said I was told there would be a replacement, and the fellow said it is fully at the "discretion of the company". No choice for the consumer. So, I figured I would have to suck it up, went to order a replacement, and it is no longer available.

I have continuously had issues with this Samsung dryer DV488agpxaa dryer. My first problem was a serious gas leak inside the dryer. I came back home one evening and my home was smelling strong nat. gas odors. The problem was found to be inside the dryer. I ask for the dryer to be replaced because I did not trust the dryer to be safe. After 4 visits the smell of nat gas went away. The lady said no because they don't replace they repair. I am on a limited income so I had to keep it and hope for the best. Now I got a problem again with the dryer. It's getting power but will not turn on after 3 service calls and then a 4th one coming. This is going on longer than 2 weeks. Do not buy appliances from Conn who uses service protection advantage. They do not care for their customer safety or taking care of them. I have 4 other contracts on appliances. When they expire I will use another service to take care of repair issues.

After purchasing 3 Samsung appliances, the dryer failed after 3 years. Called Service Advantage in accordance w/ warranty purchased through Lowe's. 3 visits & no repair in sight. Repeated lied to, about service calls being forthcoming. Technicians were incompetent w/ one saying the issue was electrical within the house. Called electrician & there was no problem so, in addition to broken dryer, I now have a $95.00 bill for electrical which this slatternly company rejected. No dryer fix in sight & this lying company says we had only 1 service call, over a 3 week period because all calls were for the same unfixed problem. Cute malfeasance! Do not purchase a Samsung home appliance as they are expected to fail within 3 years & do not purchase through this deceptive, unreliable customer thieving company.

I called my service protection company Assurant Solutions when I noticed that my GE Profile microwave was starting to make a funny loud, rumbling noises. This became very annoying. I called the company requesting some service. The appointment was made for a weekday with a window of 4 hours. I called off work to wait for the service provider. No one showed up. No call was made. I called and was advised due to very heavy workloads & several doctor's appointments my appointment was cancelled - they then made a secondary appointment to no avail. I was not able to contact Assurant Solutions until the following week. They have made four different appointment with me having to take time off work. My microwave is still not working. I spoke with several of their consumer relations. Nothing has been done. My account is still being deducted monthly for a service I have not received. They are asking me to take another day off work - my fifth day for an operator that might or might not come. At this I am thinking of cancelling the policy due to the service and treatment received.

We remodeled our house about 3 years ago. We bought our appliances from Loews and got the extended warranty. The Kitchenaid dishwasher and the Whirlpool front-loading washing machine went out in the same week. We called Service Advantage and waited a week for them to even come out. We needed parts and the technician said that as soon as UPS delivered them, to call and set up an appointment to have them installed. We did so after the parts came in. They called and canceled the appointment today saying they did not have enough technicians

For the first 5 years, our warranty with Federal Warranty Service Corporation was very helpful. However, the extended warranty with Service Protection Advantage is not the same. We have not been able to get our fridge repaired. Because of dissatisfaction, we canceled the warranty plan, but we felt they should still pay for repair costs because the incident was reported before the warranty was canceled. They will not.

What people have to realize is, these "insurance" or "warranty" companies are not who they say they are. They are not authorized by GE or any other manufacturer. They are outsourced as far as service calls to who knows where, India, Pakistan? They are independent of any manufacturer, and are scams. The ONLY way to extend your warranty is DIRECTLY through the manufacturer or the store you purchased from. Other than that, you are throwing your money away. Someone said they have been paying $10 a month for years? Funny, they just sent me an offer for $145 for 3 whole years. You were ripped off, big time. I save all of these offers just in case there is a class action some day, but most likely you cannot ever get to them, they are foreign based. If you want an extended warranty, go right to the source and not these fake mail offerings.

After paying a monthly premium of $9.11 a month for several years, I made an appointment for service in advance for May 9 2014 between the hours of 8:AM-12:00 noon, and was told I would be called 10 minutes before they would come. I waited until 12:00 noon and after. No one showed up and no call was made to inform me why they were not coming. I called customer service to get some answers, but they said "there is no information about who or why the service was cancelled". I then called a different dept, billing, I think, and told them I wanted to cancel and they said I would have to fax or send a note, telling them to cancel, with the contract number, my name, address, and phone number, and send it to S.P.A. P.O. Box 100, Rapids City, SD 57709. It was the first time I had contacted them for service on my Portable GE Washer. Needless to say, I am extremely disappointed.

I absolutely hate Assurant. I bought $200 insurance on my laptop (which included cracked screen) just so when I sent in my cracked screen - they could NOT fix it. According to them, it would cost over $700 just to replace a cracked screen, so they wanted to just offer me $719 for my entire computer. I said no, I said I just wanted my computer back because I know that I can take it to a 3rd party repair place and they would fix it. When I got my computer back, not only was the screen MORE cracked, but my once perfectly functional computer now WILL NOT even turn on. Those sneaky bastards actually broke my computer more when I didn't take their gift card and asked for my computer back. When I called to complain and get my computer fixed again, they sent me through hoop after hoop. I ended up calling way more people than I had to and didn't get any straight answer as to why they sent me back my computer in worse shape than when I sent it out. I hate this place and I never want to deal with them again. I hope the company goes bankrupt and fails because their service is so poor, they deserve it. Horrible, horrible experience.

Ordered online. Took money out of bank 1/29/14. As of March 7/14 have not received my product I ordered. Get run around when I call the number they gave me which was 888 895 3195. Same girl always answers with accent but gives me different names. Wont give me a supervisor when I ask, wont give me an actual address when I ask. Pretty much tells me its in transit. When I check the tracking number she gave me, no such number comes up. I think this company is a scam. Beware. I lost over 100 dollars.

I called for the first time today for service. All I got was a robot that said I could get someone here in four days. My need is immediate, there is no human with whom to speak. What a ruse! I called another service company in the L.A. area, and they will be here this afternoon. So much for a contract. GE will hear it from me, that they could hire a service company that is so unreliable, disreputable, and basically dishonest. Refrigerator repairs cannot wait 4 days.

I have paid for continuous coverage to repair my refrigerator for 16 years. This past summer, I was without a refrigerator working in my kitchen for six weeks while several different parts were ordered and then installed, each without success in keeping the refrigerator under 40 degrees. The first repairman, John told me it was due to a salad dressing bottle next to the vent, too close. I told him it seemed rather strange that all of a sudden it would not keep the temperature down as it had, since the bottle of salad dressing was one I did not use and it had been there over three years. Nonetheless, he said give it 24 hrs after moving the jar and it would be fine and left without giving the refrigerator a through check over. This did not solve the problem.

We also would like to express our surprise and disappointment to learn that we were not informed that the extended warranty contract would continue ad infinitum without a yearly reminder and request from you to renew the warranty contract. We sold the house and appliances in February 2012, 10 months ago, and so have been paying you needlessly for appliances we no longer had. Do you not have a moral obligation to inform your customers of the ad infinitum clause buried in the fine print? And do you think we might be disinclined to ever use your services again for future extended warranty coverage?

I had purchased an appliance extended warranty when my warranty expired. I was to pay monthly and was advised (due to my house being for sale) I could cancel at anytime or have new owners assume the contract. After two months, I decided that it was way too much to pay for this coverage so I called and spoke with a customer service rep who advised she would take care of it. The next month, I get a double bill so I called and spoke to another person. This time I was advised I had to write a letter of cancellation and mail to a different address or I could fax a letter. I did both the same day. I received a triple bill in the mail today. I highly recommend you think twice before you enter into an agreement with this company.

My 5y/o KitchenAid french door refrig/freezer was not working. The freezer door is jammed and not opening. They gave me run around for nearly a week. There was a valve malfunction and the freezer was broken, and repair guy said he can't fix it. Assurant wouldn't replace it. Finally, repair guy (after 5 days) managed to open the freezer and had to replace the door, the valve, the ice maker, the rails, the water valve. I had to throw everything away in the fridge and freezer. Assurant told me I had a $250 food reimbursement.

I had a similar experience with the San Antonio service provider. My refrigerator quit working, I called for service. They came out and assessed it needed a new part. The service techs said they'd return the following week, but mid-week when I called to check the status (our fridge was not working), the receptionist said she had no indication they'd made a visit and asked for details on the visiting technicians. I barely recalled one of the Tech's names and the receptionist recognized his name and said she would check with him when he returned that evening (out on calls) and someone would call. They didn't.

I currently have a warranty with Assurant for my refrigerator. I have been attempting to get my refrigerator repaired for the last 7 weeks. Assurant keep sending a company called Wind Service to repair my refrigerator, and they never seem to know what they are doing. I called Assurant and was told that there is nothing they can do. I have to wait. I have been waiting 7 weeks, and no one is sure as to how much longer I have to wait. I HAVE A ONE YEAR OLD BABY. It’s very difficult to live without a refrigerator when you have a baby. A refrigerator is necessary. I cannot keep wasting formula and mile every time I open a bottle. This company do not seem to understand that.

I purchased a policy to cover a stove in my old house that I now rent. I called the week after Labor Day weekend. According to my tenant, the repair company came and said that they needed to order a few parts for the stove. They said it would take at least a week. Two weeks later, there was no call from the repair co. to let us know what the status was to the ordered parts or when it was coming, when they would be back, nothing. I called the repair co. several times left multiple messages and no response. Finally after a week, I called Assurant up and told them the problem I was having. They said to give them 48 hours to find out what was going on.

This is not a complaint about the Strongsville, OH store. Frankie tried his best and delivered. I like shopping here! On 4/30/12, I purchased and bought an HP 8500 Pro for $179.98. I also purchased the printer, fax, etc. protection plan (I have the copy of the plan). On Friday, 9/20/13, my printer started squealing and would only print if I open the cartridge door and it cleaned itself (using valuable ink). I cleaned the rollers and tried everything. I called the insurance company. Nick, the tech, took me through a reset, but alas, still the same problem. Then he tried to say that since I could still use the printer... We went round and round on the phone where I would read from the warranty and he kept saying the policy for replacement, cash settlement, on-site services doesn't apply to printers. I kept telling him I was reading from the printer brochure.

I purchased extended warranties on my kitchen appliances. When the microwave broke, Assurant could not find any record of them. The retailer faxes the receipt 4 times over a week and Assurant claims they never got the faxes. The retailer then scanned and emailed it. A week later, they still claimed they never got it. I lost it on the phone with them and much to the rep's surprise she then found the email. She told me it would take a day for data entry. 4 days later, they still have not entered it and refuse to schedule service. When I asked for a supervisor, she put me on hold and never came back. I had a similar experience with them in a different home. It took 6 weeks to get my appliance there repaired.

I have had service problems with my dryer from 7/23 to 9/11 and still has not run. The service will only come one week out and won't tell us a specific time. I have been on the phone for 15 minutes or more each time I call. They code it as repaired but when the service man leaves and we operate the dryer, there is no heat. Assurant has told us many times they are understaffed and don't know much about this model. Today , after having the 5th service call (8 included to be rescheduled), they automatically rescheduled the call to next week after we were already scheduled with them. They said they were too busy.. Why would I have to be put in line with others since I have been down since July 23rd? I should be one of the highest priority calls in the country.

They wanted to send an unauthorized air conditioning heating contractor to fix a subzero wine cooler. Refused to send a factory authorized service provider as promised on purchase of contract. Paid to fix myself. Complained to the California Dept. of Consumer Affairs-fraud division.

In February 2011, we signed up and paid for an Extended Service Plan, Contract No. ** Coverage 06/18/2011 through 06/18/2014. In January 2013, we received notification that our "warranty had expired on April 16, 2012 and we were without coverage for fridge." A letter was written to Service Protection questioning why we were not notified until Jan. 2013 that our warranty was cancelled. We sent copies of all significant papers, but did not receive anything in the mail regarding the problem. We made several phone calls to 800 number and it was confirmed by persons in their office that we were covered until June 2014.

Today is Saturday, July 6th. At 6:00PM, my air conditioning unit is making loud noises. I called the number for repairs. They're gone until Monday. When I initially spoke to the sales rep, I was never told that repair service was only available during business hours. I have paid them for several months and now when I need service, I cannot get it. I will be on the phone promptly to find out about this protection service.

I called on 6/29/2013 after paying for more than 3 years on the extended warranty for service on the refrigerator. I was put on hold and finally spoke with a representative and was given an appt. for Monday, 7/1, with All Valley Appliances. Monday arrived; my son waited for the service person. There was no call so I phoned All Valley as I was told to do - they had no confirmation of a service request from Service Protection Advantage. I called them immediately only to be put on hold for more than 15 min. Olag made an appointment with another company, Active Appliances, for Tuesday, 7/2. I had to go through the description of what was wrong with the refrigerator again because she cancelled the first call.

I called for service for my refrigerator and gave them my contract number, model, and serial number of my refrigerator and they said they will send someone the next day between 1-5 pm. I left work early to wait for them and they called around 3:50 pm to say that they will be 1 hour late. At 6:06 pm, I called the service dept for status on my service call and they transferred me several times because they said that they did not have a service call on record. I told them that I had scheduled them the day before with a person who seemed not to know what she was doing. I called again to confirm on the same day and they said that they did had an appointment for me for the following day.

I have been having the same problems with my dishwasher for over a year. The same exact piece breaks continuously. I have had service come more than 3 times within the year. To no avail, Assurant does not respect a consumer’s time. Instead of replacing my dishwasher which they can, they'd rather keep sending a technician to fix the same part and waste my time and their technician’s time. Customer service was just reading off a script, not really engaged as to the particular issue at hand. I will never use them again. It’s not worth the money.

Since 2003, we paid a flat monthly fee to cover 5 appliances through a plan General Electric and American Zurich promoted. The plan promised no monthly increase even as the equipment aged and they would "supposedly" continue to cover the appliances. Wrong! The policy was sold to Assurant Solutions, without us being notified, back in 2009 and that's when things changed.

It has been over a month now and A&E repair, which Assurant Service Contracts sends out to repair appliances that are under contract, is still inoperable. Six services on this LG dishwasher and it still leaks. LG blames A&E Repair but A&E blames LG, stating that their appliances are garbage. Assurant is of no help; they do not care. Assurant just keeps on sending out A&E to try to fix this on-going problem. Both I and my husband have lost days of work and salary due to all three corporations - LG, A&E, and Assurant. So buyers beware!

I agree with the number of complaints provided in this webpage. This company appears totally dishonest in my opinion. They do not provide the service they advertise, use third world-based technicians that are not familiar with the appliances, take days to come out, never have the parts and when a repair is expensive, they pro-rate a buyout at a very cheap price, often below the yearly service fee. GE, who owns this company, should be ashamed of themselves and I for one will never use this company again and will never buy a GE produce again.

I purchased a water heater from Home Depot 3 years ago. I bought the top of the line they carry with the 12-year guarantee. On 1/1/13, it stopped working. It was not leaking, just had no pilot light on and no hot water. Home Depot Warranty Service Department called a local contractor they use and sent someone that same day, but he had to order a part, which took 4 days to arrive. The unit was repaired and working for 4 days, then stopped again. Again, no water leak, just no hot water. They came out a total of 4 trips. By now it's January 22, and I am furious. Why can't they just replace it? I have the 12-year service plan on it. The people at Assurant either don't return calls, or say they will and don't. I am furious!

While I will state for the most part this company did provide service in a timely manner, the last two times we used it the service was not as good. Next to last service, called tech did fix the issue with the range, but did not properly reassemble it so there was a gap between the range top and the control panel. The last time he was out, he left saying they had to order parts and it would take 7-10 days. As this was just before Thanksgiving and Christmas on the way, we forgot about it. When we did call in Dec. to check on it, we were told they cannot get the part and offered a buyout. They told us we could get Dec. payment refunded as well. Now, they claim they tried to call late Nov. and never reached us (we have voicemail on the phone) and they never tried again. So now they're refusing to refund a payment they stole from us for a product they knew full well was not fixable. Do not use this company. They are rip offs in my opinion!

I am now going on over 3 weeks since I called for repair to my washer. It took 10 days to even get an appointment. They sent a subcontractor who said that the board was shot and had to get authorization from Assurant to order, hence another week. He came back to replace the part - the machine was still not working. Now, he’s saying it's another part and Monday will be one month without my machine. Trips to the laundromat are costing me close to $100 at this point and my time and aggravation just dealing with this incompetence. There has to be something that protects consumers. Please help! They have no problem taking the money out of my checking account every month!

We complained to KitchenAid regarding frozen water at bottom of freezer on our 13-month-old side-by-side. They referred us to Service Protection Advantage (SPA). SPA offered us extended warranty ($319) and only 24 hours to make up our mind. We did get this service, and this is where everything went downhill. On 11/02/12, we purchased this agreement. On 11/13/12, service tech takes apart our freezer and puts all back and assures us everything is ok. Our ice maker has not worked since. We did not get a service invoice at the time of service nor do we know who was in our home (no name tag). Only that he worked for A&E Factory Service. We put in a dispute w/ credit card to try to recover our payment. Again, do not purchase this coverage (or lack of). I will be spending a lot of time with BBB and the Attorney General’s office. I hope you do not make the same mistake!

I called Service Protection Advantage for service on my dishwasher in September and was told that I needed a part which would take two weeks to get. When I called after two weeks, I was told the part was on backorder. On October 17, I was told that the part would be arriving on or about October 29. On November 8, I was told that the part was in and that I should receive a call from the service people to set up an appointment. On November 12, I called to say that I hadn't heard from the service people and was told they would follow up and contact me regarding the disposition. As of this writing, I still have not heard anything. I think I have been more than patient. (After all, it has only been two months!) SPA needs to use reliable service people if they want to stay in business! I most certainly won't be using SPA in the future!

The worst service and they lie! I have had the fridge repaired 5 times! Each time they show up, it's the same. The tech says I don't have that part. I re-upped because the ice bucket was covered and I've had it replaced 6 times! Now they tell me, "Oh that's not covered." That is a lie! If it's not covered, why would I need them? I don't! They are useless and don't help with anything. Never a supervisor because the person you speak with works from home.

I called for a repair to my refrigerator. I was told that the previous owners of our home needed to call to confirm that there were new owners. The previous owners were nice enough to do that. I called the next day to schedule the repair, only to be told that they now needed to write a letter. When I called for the address where they could mail the letter, I was told that there would be a $10 charge to change the name on the account. For what, to change the name on an account?! The CSR refused to allow me to speak to a supervisor. She also asked if I was friends with the previous owner because they could just issue a check to them and we could go refrigerator shopping together. Really?! That is your solution, for me to go shopping with the people that I bought my house from? I have now been on hold for 30 minutes waiting to speak to someone else (not a supervisor).

Failure to honor extended service plan: I purchased a Cub Cadet riding mower from Home Depot in 2006, along with an eight year ESP (Extended Service Plan) that is held by Assurant. I recently called to report needed service on the mower's steering mechanism and was told that my warranty expired in March of 2012. Since I always saved all my paperwork, I told the call center (somewhere in Asia) that eight years from March 2006 is March 2014. I was told to fax my paperwork to them and reference an "incident" number provided to me. I did just that. Two days later, I called again to arrange repair of my mower only to be told that upon review of my paperwork, it was determined that my warranty expired in March 2012.

Refrigerator does not work. In the past 3 months, I've had to submit 4 service calls. All for the same problem: the refrigerator stops getting cold. On the last visit, the tech replaced the main circuit board and the defrost heater. Five days later, you guessed it, it was not getting cold. This is not a new issue. We have logged at least 7 calls in which a technician was dispatched this year alone. That does mean those are the only times we've had problems.

I paid for an Assurant solutions warranty when I purchased my computer in 2010. As a result of me complaining to Staples, they put a defective battery sticker in my box, but pretended they did not do it. Previously, (my first call) Assurant stated that I did not have a warranty and I contacted Staples to prove I purchased a warranty. During the course of over several months, I was haggled, rejected, had to pay for coverage out of pocket, with Acer Computers Corporation. Acer never told me I needed a battery. The Assurant solution staff was rude and my computer is still broken. Now they claim my battery is defective and I have to replace it because it is a consumable item.

I received my credit card statement for June and I was shocked to find out that under my contract no. ** for $367.89 which is 9 payments of $40.08 that you took $54.11 out in July and $54.11 in August. First of all, I am disabled and I know what I can afford a month. I need you to put this over 100 dollars back on my card and call me. Let's discuss this, I want the protection but I want the price I have in writing on my contract. If you need a copy, I will be glad to fax it to you. Please don't have me call my card and let them know I did not authorize this money. Someone needs to call me asap and also tell your rep to stop being so rude to customers. That is how you lose business, by word of mouth. Awaiting your call asap, thanks.

I tried to schedule an appointment for a dishwasher. Successfully, that was done. Then, I got a call from the repair company to tell me they couldn’t do it until another week later. When I called the warranty company after being put on hold several times with no help whatsoever, I was transferred to a supervisor who again was no help. He was rude and told me he had answered all my questions. That is all he would say. He would not give me his first name. I went ahead and called the service provider myself and rescheduled within 5 minutes. These people are the worst! Home Depot should be ashamed that they have affiliated themselves with these people.

My Whirlpool oven stopped working 15 months after I purchased it. Whirlpool suggested their repair and 1-year warranty for $302. Since purchasing the warranty, I have had 4 technicians out in 3 visits and they admitted they do not know why it won't work. They told me their only option is to continue to "find" the same part and install it again until they can get it to work. Clearly, that is not the solution. I talked to someone from the warranty department about getting my money back so I can purchase a new stove, it has been a month since it broke, and they told me I can only make new repair visits and let them continue to do the same thing.

We purchased a $434.00 extended warranty from Whirlpool/Assurant for a Whirlpool washer and dryer set that was 4 years old. A technician arrived from A&E Services (complete jerk, never let them into your home). He advised the bearings were shot on the washer and that he would have to call it in to see if our warranty would cover it. He returns and hands me his phone and says “They want to talk to you." I then spoke to a person whom I'm guessing was Assurant, they never introduced themselves. He then told me they were going to refund my money for the warranty because to repair it was not “cost effective".

I spoke to your rep about the appliance coverage. There was a double oven that was not covered. I asked to have an invoice emailed to me so I could pay. There is no problem with the appliance. I also asked that he send me a statement of the appliances I have covered. He said he would email the information ASAP. I have not received the info. Please send it ASAP.

Extended Warranty Service for Television is $1,218.17 - My TV has been giving me problems and the technician had come many times, but only to hide the issues so the warranty company does not have to repair the root cause and an expensive work covered by my extended warranty. The technician would only adjust the voltage or adjust the convergence on the screen to temporary hide the issues. The technician from Precision TV, Luis, said that the warranty company needs to repair the issue. The issue was seen during the warranty coverage period and adjusting the things he did with electrical, was hit or miss to solve the issue and now it got worse. The repairs are needed and things done previously are not working with saving cost to the warranty company. Now the cost is high and the warranty company is denying repairs.

I noticed that my GE Profile microwave was starting to make loud, rumbling noises when the turntable was in motion. This became very annoying on or about March 19, 2011. Due to very heavy workloads and several doctor's appointments, I was not able to contact Assurant Solutions until the weekend (3/25/12), which happened to be a Sunday. The business was closed, so I had to wait until Monday morning (3/26/12) to call for service.

I contacted Assurant Solutions regarding the warranty on my laptop that I purchased at Staples. Staples offers a 100% money back guarantee if you do not use technical or product support. I have never contacted Assurant regarding repairs on my product only to register and ask questions about the process for the money back guarantee and the money I paid for accidental damage would be included in guarantee.

Our ice maker had a bad smell and you had one of your sub contractors come out and found the compressor had some calcium build up even with our water softener system we have in the house! Kevin in their claims dept became very rude to my wife that they were not going to fix the problem due to it not being covered! It needed a new compressor. Kevin needs to first learn how to talk to a lady and customer with respect regardless how the situation arises. Real men don’t talk to ladies this way right or wrong! I just want my money back from the contract I bought that they don’t make good and now with Mrs. Kevin acting this way to my wife leaves me no choice but to turn this over to my legal counsel. You can thank Kevin for this mess! I am not your average consumer with a beer budget! Good luck!

This company is a fraud. They charged me three additional months of service. Everyone I spoke to had a different answer, and reason for the charges. Do not use this company. They are a rip off!

This is the worst experience. I started calling them in September about a few problems with Viking appliances, after buying thousands of dollars worth of coverage, and no prior claims. I had to call seven or eight times. Each call lasted for half an hour or so. It was a total waste of time. They sent terrible techs who didn't fix the problem. Now, they tell me my warranty has expired, so they won't fix what I started calling about three and a half months ago, during the coverage period. They apparently make money by making the claims process so incredibly unpleasant. You just finally give up and pay for it yourself.

Had service contract for eight years. Paid $1,150 for the eight years. Had noise. Called twice for service calls. Said "we don't fixed noise problems. Now the noise sounds like a jet engine and we were told that we would be offered $249.31 for the washer deemed "not cost effective" for them to repair.

Horrible! I paid in $2900 over the years for this contract and now that I need service, they are using the depreciation clause to say they do not want to repair the washer and they want to pay for a replacement which after depreciation comes to a whopping $167.40. So the unit cost $1,000 and we paid in to the plan $2880 and they want out. So it looks like I have to take $167.40 and wipe the Vaseline from my ass and leave.

I had a horrible experience with Service Protection Advantage plus. My washing machine has been broken for 3 months now. Service Protection Advantage plus kept sending one technicians after another and none of these technicians were able to fix the washing machine. Service Protection Advantage plus contracted Dan Marks appliance to repair the washing machine. Dan *** charged me $75 to unstack the dryer/washer so they can repair the washer yet the washing machine was not fix. Now Service Protection Advantage plus is contracting A & E appliances to fix the washing machine and A & E appliance is asking me to find someone to unstack, wait for them to repair the washing machine then bring the installer back to reinstall the dryer and the washing machine. The installation/re-installation will cost much more than what I paid for the warranty.

I called for service repair to my oven and was told my issue was not covered. When I asked to speak to a supervisor, I was placed on hold for 15 minutes and then hung up on. I called back (lather rinse repeat - same thing!). I finally was able to speak to someone who transferred me to "customer service" who told me again, my issue was not covered without even understanding the problem. Then "Tom" another person from customer service called me back and repeated at least 10 times, "what other issue can I help you with today". Saying that phrase over and over, interrupting me as I was trying to describe the actual problem I had. After multiple repetitions of this, he hung up.

In the past, I have called them and asked whether they'll remind us of the protection service when close to expire.Obviously, they didn't and my dryer broke 5 days after the insurance expired. So to make the story short, I asked the representative to transfer me to a supervisor and with a short "sure", he transferred me to full answering machine (how convenient). I called again and I spoke to another arrogant woman who was very rude and arrogant. She was giving me a ** lecture and telling me that it's not their job to notify us of expiration dates, making ** examples with car insurances. Then she said that there are no supervisor in the building that day and won't be there until Monday (five days away)! She was very very rude. By the way, I thought I was dealing with GE, what a **!

I purchased an Extended Service Contract (ESC) from the General Electric Corporation when I bought a Sony television from Video Only in Beaverton, Oregon in 2008. I called the contact number on the contract and told the extremely rude woman that answered the phone that I was having intermittent problems with the television. From the onset of the conversation, it was apparent that she had no clue whatsoever what I was talking about. When I explained the intermittent problem, I was having with the TV. Midway in the conversation this person had the audacity to tell me that, if a technician was sent to my house and he/she could not find anything wrong with the TV, I would be charged for the service call.

After my third service call, they still would not replace a defective part of a GE microwave that I bought. I want it to be replaced, but not with any replacement cost. I would not pay any tax or installation fee for new model, which I would have to shop for and buy. I have not been able to use the microwave, but I'm still paying for their "service." Assurant (GE service contractor) also failed to give my money back on the service contract for days (23 and counting).

I called Service Protection Advantage in late July 2011 to get my washer fixed. We scheduled a repair for the 4th of August so I took a day off work. But nobody showed up. A&E Appliance Repair never got the work order and rescheduled the repair for the 10th, between 1 p.m. – 5 p.m.

I have an extended warranty on my microwave and called because I needed a new bulb. That was on May 31, 2011. They returned my call, set up a service call for that week and then on the morning, when they were supposed to come, they canceled because they didn't have the part. I took off from work to be home that day. They said they would call when the part came in and that was the last I heard. I called again on August 4, explained the situation and was told I would get a call back but I never did. I called again today and a time has been set for early Friday morning, August 12. I will NOT renew this warranty due to the inconvenience all these months.

The company itself! Last episode lasted 3 months--finally we got approval to contract someone. And we paid the bill. We are looking to receive reimbursement 7-10 working days. This has been after we faxed, etc., all the required paperwork! Once they sent an unkempt, unknowledgeable individual who one would never want in one's home. There is not a repairman for us now. One lady said today (June 3rd) she would get someone and call me. They called and gave us a number to call. Guess what, we had to leave a message. Do not send money to be a member of this company! We insured 6 appliances and gave them $1200.

We purchased a GE Profile refrigerator in 2006. At the time of warranty, we had numerous repairs. We bought the extended warranty and have had at least 15 service calls/repairs. There are loud, loud knocking noises through out the day and night. They weren't able to solve this problem, but they did replace many parts and with doing so, they drilled into our refrigerator to install a Control Board and Main Kit Board in March of 2010. Since then, we have had black mold inside the refrigerator and on the food, due to the condensation. They came out to re-seal around the connection, but that hasn't work.