Assurant Service Protection Advantage Reviews

Filed a Claim on 8.11.2020 for a refrigerator bought from Nebraska Furniture Mart, Technician sent I identified issues and ordered Parts, no communication for 2+ months after that, calling back puts me on Hold for 40+ minutes and the call is just disconnected on more than 8 attempts. Very Very Poor service.

Hard for an senior to follow all the things that is entail in filing a claim. A voice on the other end of the phone would made them feel more comfortable and at easy rather than not knowing what they were doing.

Refrigerator too cold. Temperature set at 1 in both refrigerator and freezer. It took me 6 times to complete your form, Finally after chatting I was given a phone number of a place that was not the one needed and finally a gentleman told me that I was not registered despite my giving them all information including my bank card. Frustrating experience.

Web site was super simple and easy to navigate. Repair normally arrives much quicker than quoted on web site. Repair provider is very knowledgeable and polite. No hassles or arguments over providing the service.

Claims - ** Raised multiple claims on same fridge issue. Multiple visits from multiple service associates. Issue has not been fixed and what's annoying is that each of the claims were silently closed. Without even fixing the problem and without any intimation to the customer, closing the claim is poor service. This has been going on since more than 6 months. Now the question is - are you going to delay until my extended warranty expires and then say that nothing can be done? This is perfect example of a poor customer service.

Scheduling the repair online has been easy and I have been able to print out a record of the scheduled service and feel confident that the appointment will be kept on the date and time I have requested.

We called on Aug. 10 2020 to initiate a claim on our LG washer that was smoking when it came to the spin cycle. I am now writing this review on Oct.2nd 2020. In nearly 2 months, I have made over 30 phone calls to both Assurant and their Contracted repair company called Transglobal services regarding where we are with our claim.

Dealing with Assurant was terrible in every way. They had trouble finding a repairman in our area. The people they referred never showed and didn't answer our calls. Our fridge remained broken for several weeks. We finally called our own person in and they authorized a reimbursement. After 6 weeks we still hadn't gotten it. I called and they said they hadn't received our request for reimbursement. I found the email I sent and then they said it was the wrong email within the organization. They gave me the original information! I tried cancelling the policy and getting a refund. They offered a refund for the time left on the contract. That's after not providing service when we actually did need it. Just terrible in every way.

Our compactor is not functioning properly. On my attempt to schedule service on September 30, 2020 the first day available for repairs is November 13,2020. That I have to wait almost 45 days for a service call is unacceptable. I would never have signed up for this contract had I known how poor the service is from this firm. Total rip off.

I tried to schedule a covered refrigerator repair on 9/28/2020 and the first available appointment is in November. How am I supposed to live without a working refrigerator for over a month. These people are thieves and should be out of business.

I would like to thank Wendy from Assurant for getting in touch and resolving my issue with the washing machine.

Already described on the last screen. Trying for 2 hours to get a service appointment and I keep getting an appointment with a company that when called says they do not repair my model appliance. I feel like I am getting the royal run around!

Overall good experience, repeat customers should receive discounts on ew exchanged products. I will continue to use your warranty exchange program. Yes I would recommend your warranty program to friends.

Harbor Freight was extremely difficult to work with to get a replacement for a product a bought a warranty on. I had to make five trips to two different stores to get the replacement. It was a 10' x 20' weather cover. One store refused to replace it, claiming the warranty for this weather cover did not cover weather damage!

I purchased the item at the end of March and bought the 2 year warranty. The tumbler did not work for what I needed it to do. I returned the tumbler on 9/15/2020 with no problem. I was not refunded the amount for the 2 year warranty that was $51.99. I am not happy about this at all.

Your service was right on. The time frame was quick and easy. The warranty procedure was not complicated. The phone service was spot on! Very pleasant person to understand and talk to. She wasted no time and got the job done. Thank so much for your service.

I have a GE Cafe style refrigerator. Five weeks ago it broke. Assurant / GE sent a repair person about a week later. Part was ordered. Then they said there were two parts. Now it's 5 plus weeks later - no part has arrived. Refrigerator still broken. Expedite team not returning calls and I received an email saying task completed. What a waste of time and money.

I have to find a receipt to give you order number then I give you a description of the problem I’m having. Finally I have been successful in finding the original receipt after over 4 hours of pulling my hair out, wresting through years of paper. For What?? Only so I can show them what they already KNOW.. It just really brings me Down. It is redundant, with today’s technology...

Horrible customer service. The provider you set me up with NEVER SHOWED. I tried 3 sets of numbers for your company and every time it would transfer me it would hang up on me. I called easily over 30 times. I did the chat only to be dealing with people that could not resolve the issue. I want my refund returned and I also want to cancel my contract with your company.

My washer was scheduled for repair on Aug. 3. Somebody came in, ordered the parts needed and scheduled to come back on the 28th of Aug 2020. Parts came in except for one back order till Oct 12. They don't wanted to provide me other option than wait for the back ordered part. They should realize I am out of washer from Aug 3 till October 12 and who knows if it will ever be coming. Bad choice of warranty company.

It was super easy to schedule the appointment and very easy to navigate the site! There were also several possible appointment times. The only drawback was a four or five hour window depending on whether you wanted a morning appointment or an afternoon appointment.... 8-12 or 12-5.

I called them to schedule a repair for my washing machine on 8/17/2020. The person was supposed to come on Monday August 31 between 9:00Am and 12:00 PM. The person never showed up and never called. I waited for 3 hours for them. When I called the repair company directly three times I left a message and have never heard back from them.

Easy Peasy exchange. Store had record of the sale and I didn’t have to search for receipts. Replacement was in stock too. This was verified with just a phone call. Service was friendly and accommodating.

I purchased these solar lights with extended warranty! When purchased I told them I don't have any intentions for a refund if something goes wrong while under warranty! But rather exchange because I need them if they break because have to match other solar lights around front entry way! Was upset that they did not have any more and would not refund my warranty! I have to go to another store to purchase now so I have enough around front entrance! Warranty cost half of the cost to purchase! Terrible management there and awful warranty!

Windy from Assurant called. She was very friendly and insisted on finding a way to make it right. I admit I didn’t think she could come up with something but she did. She offered a cashout for my microwave which I wasn’t offered before even though the customer service people noted they did. She also stated she will follow through with investigation of notes and recordings. Big plus in my book.

The experience was very simple and did not take to long to receive the refund and it did not take to long to get the replacement one delivered in a timely manner, I would recommend this service to my friends.

Return Omnipro 220 Vulcan would not turn on. Brought it back to the store and they took care of it. Replaced it with a new one. I’m so happy about this because this was a very expensive machine. I actually love this machine.

The inability to speak to a live person, difficulty in navigation of site and week delay in getting service with a warming freezer/refrigerator is unacceptable. Should have a system that makes claims in a emergency more high priority.

Highly recommended, Would recommend to a friend. Website was very user friendly. Looking forward to visit again sooner than later. Wish I could give ten stars instead of 5 stars. Could not be more happy. Thanks.

Very easy website to follow and making service appointment was easy also. It was very clear on what to do. The questions were very clear and easy to answer. Would not hesitate to tell friends and family about this service plan.

I am very grateful that Assurant eventually replaced my camera. Eventually being the key word. It took about a month of me contacting support every two or three days after they determined that my camera was irreparable before they gave me a way to replace it, and they didn't or were unable to communicate why it was taking so long throughout the process.

I would like to have next day appointment, because more than likely after the service tech diagnoses the problem, he will have to order a part and schedule another appointment. This all adds time to the repair. Just a little frustrating. Also this will be the 4th repair we've had on this refrigerator. I know that is not Assurant's fault, but I am glad I have the repair contract.

Item only replacement 1 time...The item I purchased only lasted 6 months... The replacement lasted 4 months...My 2 year warranty was worthless after 10 months.... Not acceptable.... When I purchase a 2 year warranty why didn’t you tell me it’s not really 2 years??..

I went to the location on Capital Boulevard to exchange the Viking power pack that had broken. I didn't have the rest of the content of the package. The manager proceeded to tell me that she can only exchange what was brought in so she proceeded to open up the new Power Pack and just give me the device and not the charger and whatever else came with it. I called then Harbor Freight customer service and that lady was rude as well saying that it was the manager's discretion to do whatever she wanted to do.

Best product ever! They do exactly what they say! No questions asked! Great product!! Contacted them when vacuum failed. They asked what the problem was and I told them. Immediately a credit was given for full purchase price!!

Your website states you can schedule your service repair date and time, when in fact, you can only choose the date. The time is 8-5. Apparently you don't think your customer's time is valuable. And this is the third time I've had to give this description of my issue. Another waste of my time!

Had a problem with washer and dryer. The service rep came one day and looked at the dryer. I told him that the washing machine needed to be looked at also and I place a service call the same time as the dryer. They scheduled 2 different techs to come out to my house and charged me 2 service call fees, even though no one came out to check the washing machine. When the tech was out to check dryer he found the problem with the washing machine, did nothing physically to check, He said he would tell the tech who was coming out the next day what part he would need. Later that day got a call from the tech who was going to check washing machine and he said they had to order part and would be coming a week later and the part would come to my house.

Dont like not being able to speak to a person. Other that I have no complaints. First became a customer in 2007. Only had to call a 2 or 3 times for service. Would really be nice if I could pick who did the repair on appliance.

Customer service was quick and to the point resolving the matter with ease. I would highly recommend them to anyone buying products from this location. The company stands by their products ensuring that your experience is a memorable moment. It really pays to protect yourself and product.

We have a two-year extended warranty with Assurant. In the past year, the GE refrigerator has stopped working twice causing the disposal of food, repair techs have made 7-visits to repair in the past 9-months. At this time the refrigerator is still not repaired but operating with noise coming from interior motor. The Assurant support team does not call me with updates, at one point I left messages 4 business days in a row without a return call. The experience has been terrible and we want the appliance repaired.

I needed service schedule went to their website, located my account and scheduled an appt to have a tech come out and check my dryer. The system was user friendly, I was in and out in a jiffy, loved it!

Paid on this contract for over ten years. Had a problem with refrigerator/freezer. Called them on Friday and was told they would get back to me on Tuesday. "Duh!!!" Food goes bad sooner than that. Got an email on Tuesday telling me they have no service in our area and I should find someone myself, have them give me an estimate, and call Assurant while the repairman is here to see if the cost will be covered. If okay I pay and then try for reimbursement. If not I guess I get stuck for the service call.

The ability to easily schedule a repair online exceeded my expectations. So far, so good as long as the repair is as painless. I have had good experiences with A&E and Assurant in the past so my confidence is high.

Refrigerator freezer not working. The repair is scheduled two weeks from now!!!! Surely they could get to it sooner... Won't make ice. Everything frozen is thawing. This is costing a lot of money in frozen food. Please see if someone can come sooner.

We purchased our appliance (LG Range LRE-3083ST) in 2013 from Conn’s. Later we received a call from Assurant about purchasing an extended warranty for any of our appliances – no matter where we bought them from. We agreed to buy the 5 year program, scheduled to expire 31 Jan 2022. Approximately 2 years ago, we had a problem with an element on the rangetop and called them up. They answered the call quickly and a technician contacted us within a day or 2. Then then the tech arrived, determined what need to be fixed and returned a few days later with the parts needed. All we paid is a $30 deductible – which I deemed fair. The stove had worked fine until our most recent problem – the oven no longer reaches temps beyond 100 degrees. Again I called the customer service line and the rep contacted the service tech and he was here within a day. The replacement part was determined and submitted for review.

A year and a half ago I purchased a plan for a refrigerator. Last week it stopped working. The Assurant website is largely unresponsive unless you want to chat with India etc. After waiting forever on the phone to speak with someone (again, not USA based) I was given an appointment for just short of two weeks away. No refrigerator for two weeks, just to find out then what the problem was and then wait another month or two for service I imagine. I took the appointment but eventually went to the store where I purchased the item and they no longer work with Assurant due to frequent complaints apparently. I did manage to get someone in management to intervene and after they spoke with someone at Assurant I was assured I'd get a call within 24 hours to get a sooner time slot. I had not even left the store when I received a text saying my appointment for the next week was cancelled.

Scheduled a repair for my Whirlpool washer because is it was spinning very loudly, but still working ok. Repair person came out quickly and stated it only needed a bearing relaxed. In the process he broke other parts, ordered the wrong replacement parts, took a week to come back and then left the washer in disrepair and refused to fix it because he claimed the paperwork came over wrong from the warranty company. I’m now left with a washer that is in worse shape than before I called them, and no one seems to be interested in correctly quickly. The best they could do was offer to switch to a new contractor which will take two business days to contact me before an appt can even be set up. Long story longer, they contracted with a company that broke my washer. All I want is my money back in full for this useless warranty.

I have always had great service at this location. And it took no time at all to serve me. They honored the warranty and also stood be their tools no matter what with no hassle at all. I would recommend them to all my friends and family members.

I purchased a warranty for my dryer and it has been fine. I then purchased a warranty for my fridge/freezer. These products are 3 years old. Now there is a deductible on newer plans. I called and paid the $50 deductible as my freezer needed service. Someone came out and appeared kind. He told me 2 parts were needed. They were covered. He would come back to install. As he was leaving he saw something "cosmetic that is also covered " in his exact words, that could to be fixed. I said ok.

Refrigerator/Icemaker Claim for repair. Super easy to submit a claim and schedule service online. Wish everything was this easy! Would highly recommend purchasing service plan if Assurant is the Service Plan provider. Thank you!

I am grateful that Assurant worked with me to resolve this issue. They paid majority of the claim which I would have been responsible to pay without their assistance. I am only upgrading to 3 stars as I should not have needed to jump through all these obstacles to get assistance (I called 3 times and waited about 3 hours each time for the customer service rep to say no with no exception until I wrote a review the one star) but am very happy that Assurant honored the warranty for the service/repair (5 stars for being honorable).

I contacted your company to get a replacement phone. Absolutely terrible customer service. The first 2 people I spoke to had no idea how to help me further, when I spoke to management, they were just as bad. I was on the phone for 7 hours being transferred from person to person between your customer service and Apple, only to be transferred back to you. At first I was told that my claim “wasn’t covered by your company” only to find out that it was (but only after I had been transferred to 3 other people). My card was charged 3 different times for the deducible.

To whom it may concern, Over two months ago dishwasher GE I own broke. Called store Percy's in Worcester I purchased an item. First repair was scheduled after two weeks, unfortunately repair man called from Pennsylvania/we are in Massachusetts. Next repair was scheduled within next two weeks, repair man spent over an hour on the computer determine that dishwasher is fine and left. Dishwasher still did not work. Waited another three weeks just to find out that we need a new part which has to be approved by insurance and order. After almost over two months I have no working GE dishwasher. I am so disappointed, disgusted with a repair service, with GE brand. I will urge customers to stay away from that insurance and GE. Total dissatisfaction.

I was unsure how to use my extended warranty. I went on the website and was asked to message customer service. I was unsure how that was going to go. It surprised me when they helped me in under 5 minutes. I’m going to receive a gift card in the full amount so I can repurchase the item that broke. I was so happy and relieved how simple the process was.

This is far and away the fastest and easiest way to file a warranty claim that I have ever encountered. Identification of my contract number and scheduling couldn't have been better. I could immediately see that all of my information was correct and I was able to note the problem with my appliance in the area provided and pick the nearest repair date possible. I would recommend this to a friend anytime. Thanks.

Scheduling a service appointment via your automated system, as directed rather than through a human being because none were available, was a nightmare! Please call me at ** for details and explanation of my problems and experiences.

Every time I have a problem with the washer they promptly came and repaired it or followed up if parts were needed and came back with the parts. I highly recommend this company for its excellent service and compliance.

I have several appliances services contracts with Assurant and been a customer for at least 5 years. I have had repairs on different appliances over the years. Top rated company and good customer service.

Less than three year old unit repaired three times, same problem. Same four parts replaced three times. Last problem started 4/25/2020. Previous repair took over two months. Can never find parts, when they do cannot provide tracking number to reschedule repair. Waiting for parts once again, which they indicate on back order or cannot find. To make matter worse my GE range now has a gas leak and am awaiting repairs. I would not purchase GE or recommend GE to any potential customers. I gave a one star rating, but prefer 0, but cannot complete form without choosing a star.

My phone was damaged on May 21st. I filed a claim for a replacement phone on that day. So far, it has been over a week and I have not received my replacement phone. I was told different stories when I contacted their customer service. First, I was told the phone is not in the warehouse. Then I was told, from a different person, when they get shipments from the warehouse they don't know what is in the shipments so they can't tell me when my phone will come in. I asked to speak with a supervisor, their customer service person transferred me to Xfinity Mobile. Xfinity Mobile's customer service said, "I don't know why they sent the call here, we don't handle the protection plans." I called back to Assurant and asked again to speak to a manager, then was told, all their managers are busy, someone will call me back in 24hours. I am getting the run around. I paid for the protection plan service. Assurant is not providing the service that I paid for.

I am very very happy with service. They were fast and quick also very nice and the lines was not long. The lines was moving very fast also you did have to wait long and cashier was very nice and kind. I like that very much

Employees were not cooperative but we did finally get a generator exchange. We are not happy with the generators we have bought because they are not running as they should and not holding up mechanically.

Samsung Refrigerator Model # RF28JBEDBSG. The ice maker breaks every 6 months. It is on the 5th or 6th repair. I have lost count. This warranty service claims they will replace after the same part is repaired 3 times. This model has a known issue with ice maker and the $2K refrigerator needs to be replaced.

Just to update my experience with Assurant, I was able to work out a resolution with a Claim manager from the corporate office. Ultimately, they were able to assist with the full cost of the new dishwasher, as well as disposal fee of the old one and reimbursing me for the deductible of the 2nd service call. This is the resolution I was initially hoping for on my first attempt and while I am ultimately satisfied with the settlement it was very upsetting that it was so difficult to get in touch with someone that would listen to me and assist.

Dishwasher warranty. Covered appliance and super easy to navigate websites and set up appointments for service during breakdown. There were no problems or hiccups with the service repair. I would recommend this type of service to all my friends.

Change phones. I first tried to make an insurance claim. Nothing. Then I bought a phone from a friend and still am fighting to transfer the phone to Cricket. Yes the phone is unlocked. Thank you but no thanks.

My Bose headphones recently wouldn’t turn on, even when fully charged. It was a birthday gift 3 years ago, with the extended warranty. Contacted Assurant customer service and was helpt immediately by a friendly and competent person. Within two day received a gift card for the full price of the headphones, never expected! Great to have an insurance company helping you without making you jump hoops! Will use this insurance for sure for my next set of headphones!

The microwave I bought from Amazon with a 4 year warranty stopped working right in 2 ways. The power level quit working and the light went out. I contacted the company and they issued me a gift card from Amazon. I had only had the microwave one month when the first thing happened and a total of 5 months.

Carolyn ** from Assurant called and was incredibly kind and empathetic. She compensated us and made the situation better, simply with her great customer service.

I purchased extended service warranty on my GE Glass Cooktop Range Model JP969BH1BB. I have paid over a $1,000 in premiums in the last 12 years . Yesterday the glass on the cooktop cracked over the main burner making it unusable. Assurant rep and supervisor claim this is not electrical or mechanical damage, even though product does not work. This is my first major claim in 12 years. All my other appliances are covered by Sears which provides repair and replacement with no questions asked. I will be taking this up with CT State Insurance Department.

I will never buy a product again that has Assurant for warranty. Absolute worst customer service ever! The online chat is worthless. They couldn't help so told me to call in instead and I was on hold for over an hour, two days in a row. The service company they sent to repair my refrigerator was a joke. The guy had no clue what he was doing. Now a month later we're having the same issue and they refuse to send a different company out. Good thing NFM doesn't go through these guys anymore. And for good reason. Stay away!

On the rare occasions that I have had repairs on my appliances I have always found you to be efficient, professional, courteous and knowledgeable. I have highly recommended your company to my family and friends.

450w/900w parabolic heater. Refunded my heater cause it didn't work. Very easy transaction. Personnel was very helpful. Kind to my situation. Also helped me find another store that would have the same fan if I wanted to get another heater. I would very much recommend this warranty plan to all the people I know. No hassle. Plan awesome. Thank you very much for that. Irma **

This is the absolute terrible company that charges you a ton for a vehicle warranty then promptly denies reasonable claims that you are fully entitled, even under the Platinum plan. While working on maintenance of a transmission they denied a claim because the fluid that is necessary is excluded as part of the contract. This is total crap and they know it. Other warranty companies will work with you to help out with claims but these jerks don't even put an ounce of effort. Steer CLEAR of this untrustworthy, unethical company.

Ice Maker Repair. Used online repair scheduling and got appointment scheduled within 3 days. Very pleased with repair order process. Refrigerator is one year old and otherwise has been fine. This is the only issue we have had with product.

2/28/2020. I struggled to communicate with the manufacturer of my product, LucidSound - LS40 Wireless Headset, after it suddenly stopped working in the middle of me using it. I was beyond their 1 year limited warranty (purchased11/02/2017). I hadn't dropped the headset or done anything unusual with it. The USB receiver just stopped registering to my PS4Pro and my laptop. I did all the troubleshooting steps offered on their website and contacted their support, who gave sparse responses over the course of a week before I recalled that I had purchased an Assurant Service Protection Plan thru Amazon when I bought it.

I bought a Samsung refrigerator in May 2017. I have had to call a repair company 7 times for the same issue with the ice maker not making ice and freezing up. The last time they replaced the entire ice maker assembly and 2 months later it was having the same problem. The technician came out and couldn’t even work on it because it was frozen solid. I asked for my money back since they have a no lemon policy and didn’t hear anything back from Assurant after 2 weeks. Called them today and all they could do was set up another service call because they don’t deem it unrepairable.

When I returned the faulty product the replacement wasnt under warranty. A new warranty has to be purchased for the replacement to be Insured. If you're hoping to say something is heavy duty and the motor goes out it should be replaced. You shouldn't to keep buying a replacement plan for each replacement when the product is guaranteed.

Cashier was helpful and friendly and knew her stuff and made the trade easy and quick. And also was nice about it, the store was clean and stock like you would want it to be. Also the wait was quick and the process was easy.

Was great. Just little not understanding about extended warranty paying twice still have warranty left have to pay again. Customer service was great to deal with. Store I normally go to was out of stock. Had to go 25 miles away to get replaced.

We have been dealing with issues on our refrigerator since 8/25/19, with a repairman having to come for something once a month not working. On 2/3/20, I called to report that it had quit cooling completely and needed an emergency appointment. On 2/6/20, a repairman came and said that he would have to order a part. I asked if the part could be expedited and he said yes, that it would here no later than 2/11/20. With no part or communication, I finally called Assurant on 2/14/20 and asked to speak with a supervisor. I spoke with Angelo and informed him of my frustration with their emergency service that was now at two weeks which was unacceptable and still with no end in sight to getting the fridge repaired. I told him that the repairman had recommended a replacement unit.

We have been without a refrigerator for almost 2 1/2 months. The fridge doesn't keep anything cold, current internal temp is 58 degrees. We have had repair services out to our house 7 times. We are being told all parts needed are on nationwide backorder. Now Assurant wants a 2nd opinion. They are extremely difficult, rude, not the least bit interested in how we're going to get along for months on end without a fridge. I had $6000+ in medication stored in the fridge that wasn't up to temperature, thankfully we bought the thermometer and quickly discovered it wasn't cooling. Can anyone say massive financial loss & food borne illness?

Yesterday the refrigerator stopped cooling. Assurant isn’t open on Sunday. Website won’t schedule repair. Called on Monday. Soonest repair date is Wednesday. But they gave me 800# to call repair contractor.. We did call. Contractor said to call Assurant back and ask for them to send different contractor with earlier opening. Did that. We are told that Assurant has a policy not to change the contractor because last month they sent out this one. It was a different problem last month. But Assurant has this policy and doesn’t care. Asked for a supervisor to call back. No call. It’s been 2 hours. Bottom line: stay away from Assurant. They get paid their salaries and the customer doesn’t get service.

Updated on 02/15/2020: LESS THAN ONE STAR (SECOND TIME FOR POOR PERFORMANCE). Had your authorized repair come out for an estimate and assessment. NOT A HAPPY CAMPER. Repair specialist was knowledgeable and gave a TOTAL written estimate emailed by service company. Calling the APPLIANCE REPAIR SERVICE company to authorize repair was told estimate was 'incomplete' and other charges in 'comments section' needed to be added to adjust total and were not included (in written) total, hiking up the cost to $$$$ more than acceptable. Estimate quoted then, is not a 'total' for the repair. Asked why repair co does not send out a 'Revised' estimate with all-inclusive fees. Was told, "We should do that but we don't". (So how does one proceed to make an educated decision to repair a better older machine rather than buy a newer model that will not hold up in the long run?)

This company is the worst. RUN AWAY!!!! Customer service is very poor or nonexistent. It was that bad that I called USAA and made a formal complaint to them about this affiliated company. The accounts payables department is very rude. I tried to make a formal complaint with their supervisor and never hear from them again. DO NOT HIRE THIS COMPANY PERIOD. VETERANS DON'T MAKE BUSINESS WITH THESE THIEVES!!!!

Webchat agent quickly resolved my account status, provided me with the information I needed to request a repair and explained what had taken place. The billing agent immediately resolved the overpayment I made and requested a refund be made to me. Then gave me the accurate service plan number so I could set up a repair appointment. Both agents were professional, polite, and efficient.

I went to Africa in November last year with 3 of my cameras. I decided to shoot a school project with my cameras. One of my cameras got stolen. I couldn’t find it! I called a police officer who later came over, we searched the hold place but couldn’t find the camera. I can back to the US and filed a claim with Assurant. It took them 2 days before they could call me. I finally got a call from a claim investigator. She when over my previous claims I had with Allstate and the new claim as well. I filed the claim and I was assigned with a adjuster name Rebecca **. She was very rude, manipulative, and ignorant. The lady ask me for proves of the camera. luckily I keep screenshots of all my receipts. I send her a screenshot of it via email.

Purchased an Assurant Service Warranty on my November 2014 GE combination Microwave/Oven. Having been waiting over a month to get it fixed and it is still not fixed. Escalated to Assurant Solutions Customer Service Supervisor but they stated that there is no time limit for them to fix it. One month ago we put in a claim. Took 1 week for the repair people (ADR) to come over and diagnose. They placed an order for parts but GE informed them that one part was on back order with no known availability date. Complained to Assurant who then got the parts to ADR.

I renewed my extended warranty from Maytag- which I had for years and was happy. To my surprise, the contract came from WHIRLPOOL??? Obligor: FEDERAL WARRANTY SERVICE CORP. Owns: American International Group (AIG). Owns: Assurant Solutions. Also, I recently found out there is one time $300 payoff cap on the appliance, the warranty cost me $500.

Upper oven continues to fail at random during operation and consistently fail in self clean cycle. Unit recently attempted to self-initiate clean cycle on its own during normal operation, and surface elements would not operate afterward until I shut off the service breaker feeding power to the range.

In 2017 we purchased a repair warranty with this company. Our dishwasher has had over three repairs and all three repairmen got the machine working for a few days. Needed repair again. They each said this dishwasher needs replacing, repair parts not available. When I call they do not return calls. They do not tell the truth about their service. They yo yo our contract and avoid replacing our lemon dishwasher after 3 repairs saying it should be replaced. They use Puls Appliance repair which does not have a location in Houston. They call whoever can come, and these repairmen put on a Puls shirt. They say they are calling their report into Service Protection. Service Protection says they have not heard from Puls repairmen.

Ice maker stopped working. Open incident, repairman came did repair and left. Ice maker not working. I travel a lot for work. After some time open another incident. Repairman came and told me he is ordering needed parts that will be delivered. He leaves and does not contact me or follow up. No parts arrive. After more time due to my work schedule I open up another incident. Repairman comes out, this time this repairman remembers being at my place before (was the last repairman) and asks me what happened to the last repair. I then explain that he never repaired it and never followed up.

I purchased insurance with you guys for my television and when it started malfunctioning I put in my claim. It seems like it took a matter of minutes before you guys issued a refund on a gift card. The whole process was way quicker and easier than I expected. Thank you so much. It was a trying time but you made it so much better. I was able to get a new television and I immediately purchased insurance with you guys again.

The order number above is my customer number. Sorry. Your warranty is not a warranty as your cashiers call them but rather a replacement policy only. I had to return a Orbital Sander recently only to have to pay for this so called warranty again. This sucks. If you buy a car you do not have to buy a warranty again if you bring it back if something goes wrong. That is a warranty. Not a replacement. What you have is nothing more than a money maker.

We have had this repair plan for many years, and have needed several repairs. The repair people have always been polite and informative. Most repairs have been completed the same day, and wait times for parts to be ordered are not inordinately long.

I have five GE Appliances on this warranty. A GE Profile refrigerator, GE Profile Microwave, GE Monogram cooktop, GE Monogram convection double oven, and a GE Profile dishwasher. My refrigerator is broken again just in time for Christmas. (last Christmas it was my microwave and dishwasher) The mainboard burned up again. This at least the third time. As usual, they send a repair person to your home and as it is every time they carry no parts on their truck. Always have to order parts that take at least 7 days to receive. Once you get the parts you have to call Assurant again to set an appointment to fix. It usually takes 3 - 5 days to get an appointment so you are without that appliance for about 2 weeks or more. Ridiculous.

Since writing this review, I have been in contact with a lovely lady called Windy, from Assurant Service Protection Advantage. She listened to my concerns and subsequently issued me a check to cover the cost of replacing the broken Microwave. I am delighted with the outcome and will definitely use Assurant Service Protection Advantage in the future. Thank you Windy; and have a great New Year!

January 2017 - purchased washer. June 2017 - first repair request, replaced board, National Platinum Service, Inc. October 2017 - purchased 3 year Assurant "Service Protection Advantage" plan. February 2018 - second repair request, GE Service. March 2018 - third repair request, GE Service, Nathan. March 2018 - fourth repair request, GE Service, Nathan. January 2019 - fifth repair request, GE Service. Nathan. January 2019 - sixth repair request, GE Service, Nathan. July 2019 - seventh repair request, GE Service, Nathan.

Updated on 01/01/2020: It took 22 days to get my refrigerator repaired. I ended up having to call myself and get a repair service. It took me only one day to call someone and have it repaired. I've paid Assurant for over 6 six years and I had to take care of the problem myself. $450.00 it cost me. And the loss of $400.00 worth of food. I feel they should reimburse me for the insurance I paid for the year and the $25.00 co-pay I had to give to the Active Repair company that did nothing, which is a terrible company and service!

Service was fast and received full refund in less than 48 hrs. Thanks. Was not able to find your phone number on your website. Would have preferred to deal with a person. But overall very with everything.

This company is very good. Their employees seem to be trained and up to speed on all aspects of the company. They have very good customer service including replacing a product that is faulty with a new one. I would recommend this company.

After weeks and months, received a check for cost of fridge. Cost of delivery, removal, and loss of food was not covered. Had to be the one to do all the calling and spending hours on the phone to try to get anything done. Was sold under different name at furniture store, if I knew it was insurance I wouldn’t have wasted $300 for what essentially lost me time and money.

Thank you for your continued support and the technician's thoroughness when working on my appliances. Everyone that I have spoken to has been very patient, supportive and courteous. I have had to cancel a scheduled repair due to a family emergency. The follow up from this company is so helpful and appreciated.

I purchase an extended warranty for my GE washer and have less than a year left before it expires. The washer recently starting making a loud rubbing or grinding noise during the wash cycle. I called to schedule service but was the Assurant rep would not schedule it because he said my clothes were still completing the wash cycle. Beware, Assurant warranties are not as a consumer would expect. Hopefully, there will be a complete failure before my warranty expires. I'll have to wear earplugs when I do clothes wash to avoid hearing damage until then.

Our GE Dishwasher (less than two years old) broke nearly TWO MONTHS ago. We filed a claim on October 7, 2019 with Assurant. Thereafter, we were told that one of the parts to fix our dishwasher was on back order and we have to wait until it's available before it can be fixed. Then, when we asked when it would be available the date kept changing. When we tried to get answers, we were unreasonably bounced back and forth between two companies - Assurant and A&E Factory (service provider). One company would tell us to talk to the other company, and vice versa. No good answers, TOTAL lack of customer care.

I have nothing but trouble with this company. I purchased appliances totalling 14,000 with Nebraska Furniture Mart and have had numerous issues with all of them, mainly my cooktop. I have had about 6 missed appointments and each repair takes well over a month. They always give me the runaround and it is always and I mean always a hassle. If you can avoid them and use any other warranty company please do so. It is not worth it.

I was very surprised to be contacted by a company rep. She was very professional and explained it was a training issue. She expedited a check for the full amount to me.

So here we are 14 days after The technician was here lying to my face in my kitchen that my GE Cafe oven would be repaired by the weekend. It needs a new main board. A 120$ part that is available ANYWHERE ON THE PLANET in 2 days time. Not these guys. All this after being told it takes 7-10 days to complete the repair normally. As I type this I am still on hold waiting for a manager. I can't rate their service as I have received ZERO. If you are in NJ and they assign CENTRAL APPLIANCE SERVICE run the other way. On Second thought, run from ASSURANT. So far this "warranty" is a scam as I have not seen a repair or received any service whatsoever be it customer service or a service person who is competent and not a bold face liar. DO NOT BUY AN ASSURANT SERVICE PLAN.

When repair is complete I will submit another form. Seems premature until range is repaired and I am satisfied. So far so good. Hope to not need to use this insurance again on such a new appliance. Seems the more technology involved with the appliance, more to go wrong with operation. Classic case!?

Assurant has "most assuredly" exceeded my expectations with their self-service repair website. It was fast and easy to use! The calendar with the time options was also easily navigated. I think my tech-challenged older parents could actually use this site..

I called to get my Whirlpool dryer fixed through Assurant. They sent a technician out, he took the dryer apart and told me the vent hose had not been properly cleaned. Then he tells me that he doesn't have the part which I'm sure he was lying to me, then he tells me I will get an e-mail from his company or a phone call telling me when he was bringing the part back and fix the dryer. I waited a few hours and didn't hear anything, so I called and the representative tells me they are denying my claim because I didn't properly maintain my dryer vent. So I said, "If I were an 80 year old person that purchases an extended warranty because I couldn't move the dryer out you would not honor the warranty because I did not properly clean the vent." This company is bad, bad, bad, anybody that reads this please do not use them!

On Monday, October 14, 2019 my air conditioner compressor stopped running and I made an online repair request. Between then and the time Assurant's service provider called, it started running again. The provider asked me to cancel the request, as there was apparently nothing to repair, so I did as they asked. The next day the AC was again not cooling and there was thick ice on the refrigerant lines at the compressor so I called to reschedule a service call. Later that day a technician called to say he couldn't come because Assurant had fired his company, their only AC contractor in Central Florida. I called Assurant and learned that they had done so without lining up a replacement, leaving their customers with no service. They said it would take 2-3 days to find a replacement, and that they would do nothing to repair my AC in the meantime despite temperatures in the Orlando, FL area being around 90 degrees.

I bought a tent awning and the extended warranty, living in Arizona we get monsoons and a couple of weeks ago one hit with a vengeance lighting stuck my 6 foot block wall removing 5 cinder blocks leaving a nice hole. The wind and rain and lightning destroyed my canopy bending the frame and ripping the canvas. Harbor Freight and the extended Warranty saved my day.

My unit broke. Instead of sending me a new unit or gift card, this company only refunded me the $20 I paid for a warranty. How is that a warranty? It is not. It's false advertising. Extremely bad customer service. They say it's a warranty but it is NOT.

I purchased an air compressor from Harbor Freight 2 months ago as well as a 1 year warranty. When the compressor failed I exchanged it and was told my warranty was no longer any good after 3 months because it required an exchange and they only covered 1 exchange.

After 50 days and three different repair companies which were all unable to resolve my issue, the company has finally elected to reimburse me for a new refreigerator.

Assurant has only 1 available repair company in the greater Dallas Ft. Wort area. They have little flexibility and, frankly are not very good at what they do. My last repair on the same appliance they took almost 3 weeks to acquire the part. The refrigerator is still active in new retail. I did not have a working refrigerator during this time. They never have any parts on the truck. They know the model number before showing up, and given the complaints specific to this particular unit. A good company would come prepared. They have not yet been prepared.

I have had a problem with my washer for the past 2 weeks now and the customer service has been very frustrating, rude on top of stumbling on one block after the other with their red tape and nothing has still been resolved and still No washing machine. I am canceling my contract with them today.

They have been inactive and not doing anything for warranty repair. Followed up two weeks after diagnosis to find out parts have not been shipped because they are factory back order. Spend two hours on the phone with service company to get information. Staff for Assurant are powerless and lie in order to get you off the phone. Told I would get a call back, did not, told cannot contact higher department than told I could if they wanted to but didn't want to. Supervisor disconnected when I said she must have misspoke earlier. Each person tells me a different story. Best estimates are that I might have more information in two to three days and might have a resolution in a month. Warranty cost half the price of the fridge, so I'm running up to a loss quicker than a break even.

This is a very easy site to use. The appointment process is very easy to book to your own schedule. You can print your confirmation and never have to speak to anyone at anytime, which if you are like me, is a terrific bonus.

For close to four months we have been trying to get our GE washer / dryer repaired. Over the course of three tries two different service providers have replaced the same part three times. During the most recent attempted repair (2 weeks ago) the tech told us that the machine was not repairable. He showed us the report that he would file on Monday; his report clearly stated that in his professional opinion the unit was no longer repairable. We tried to call Assurant directly so we could be sure that they received the technicians opinion, but it was Saturday and they were not open. The tech did remark that it doesn't make sense for them to not be able to take his call when he is on a service call. He makes a good point, keep it in mind as you read on.

If I could give this company ZERO stars I would. My experience is similar to all the other highly negative reviews. Purchased so-called "extended warranty" on a high end appliance package through Ferguson kitchen and bath. Thought that if I was spending $30,000 on an appliance package it made sense to protect it for as long as possible, and frankly I trusted Ferguson to sell me a quality extended warranty product. Not so. The entire chain in this fiasco has been a nightmare.

Anybody reading this now is either unsure if they should use Assurant or already know how bad they are. All positive reviews are fake. If you're unsure about using them don't. If you made the same mistake that I did please contact your states attorney general and file an complaint. As well as your local news. Too often these fraudulent companies are allowed too thrive and turn into big crooked monopolies. My story well it's....Same old story. We called for repair multiple times. They keep sending the $25 collecting non-repairman. Washer still exactly the same over a month in. DON'T do it. Look at the reviews. The pattern is obvious over time, eventually they will be out of business operating like this!!

There is no update being provided for online submission of claim. Initially CS confirmed that it would be done in few hours, then it turned to 24 hours, and now more than 40 hours have now gone by! Claim#**

High End Refrigerator Repair. I needed to start the claim to get an appointment scheduled. I did not wait on the phone with an artificial agent. I scheduled everything online. Sending a text message to initiate contact with an agent was also an option.

Ice Maker door broke. The description of the problem was easy and we were given a repair time quickly and were very happy. We are very satisfied with such great service. We will surely recommend Assurant Service Protection Advantage to our friends. Thank you again for sending out someone tomorrow and we look forward to seeing them.

WORST CUSTOMER SERVICE EVER! Initially I tried to file a claim on a Monday, and their "24/7" website was down so I couldn't do it, until the next day. My claim was processed on a Tuesday after midnight so technically with their processing times I was supposed to receive my phone on a Thursday, that didn't happen because my shipment was delayed due to a backorder for my phone, and I was told about this after calling 4 different times with different representatives, which all of them gave me different stories, and they didn't know an ETA for my shipment. Fortunately, they expedite it after I called and they were able to send out a phone.

My LG refrigerator went out. I called the service number, was on the phone so long. After getting transferred so many times my phone battery was going dead. I’m not sure what country they are located in but it was very difficult to communicate with the rep. It took 4 weeks to resolve my problem. Four weeks in in mid summer with no refrigerator! No one seemed to really care. My LG is only three years old and have had it serviced three times. I will never buy another product with an extended warranty through Assurant! At this point, if there is another problem I will buy another fridge. So much for the peace of mind of an extended warranty.

We contacted Assurant about a dishwasher repair. They scheduled a repair service to come out and we made arrangements to be at the home. They noted the repairs that were needed and left. We called Assurant to find out status and they told us the repair company came out for wrong contract number so they needed to send them again. We arranged schedules to have another repair company and again noting the dishwasher was irreparable. We followed up with Assurant and they told us that they never received the notes from repair company! They told us they would need to send another repair company! That was enough. I called and cancelled the plan. Never again with this company.

My GE washer stopped working after 17 months. Assurant has given my case to a technician who has no idea how to deal with the digital components of a GE washer. The technician has been the house 3 times since June. I have been without a washer since that time. Supervisors have done NOTHING to expedite my case even after all this time. I have no choice but to file a small claims court case to get the money back I paid for this useless warranty.

Updated on 08/28/2019: Assurant Protection Advantage responded to my complaint by saying "PM us" yet they don't tell you how. Rather, if you search for the company you get the repair page which doesn't have a pm feature. How does one "PM" the company? Please help all reviewers on this ConsumerAffairs page by giving specific links to PM.

So I've had the front-load Samsung washer for 3 yrs. About 8 wks ago it started stopping mid-cycle. I'd restart it & it would finish eventually. Then I started getting an error code (3E). I purchased the Samsung Protection Plus extended warranty, so I called the number on the service plan: 1-800-SAMSUNG. They told me they'd have a repair guy contact me. He did. He told me I was out of warranty. I told him not to come by, that I needed to contact Samsung to find out the problem with the warranty. When I called back, they referred me to Assurant who said I was under warranty and to call Samsung back. Samsung agreed. They said I was still under warranty. They called another service guy who called me and said that I had no warranty. I have now been at this for 6 weeks, calling whenever I have time to sit on the phone for an hour.

The protection plan did not provide the peace-of-mind I had thought it would. I had a technical failure on my phone, (blank screen), and attempted to use the protection plan I had bought along with my phone. I contacted customer service to find out what the process was to have someone look at my phone. There was some cracks on the back cover of the phone that occurred 8-12 months ago. I mentioned that when the cust rep asked if there was any damage. I thought the question was just for information gathering, but as soon as I told the rep, my coverage plan was immediately voided. There would be no attempt to even see if the screen fault was a technical failure or actually related to the damage months earlier.

Viking refrigerator needed repair on a couple of issues. Technician came out on 7/1 and 8/5 and was not able to fix the condensation issue in back of refrigerator but promised to order parts for the broken stopper hinge on bottom of refrigerator door. I called back on 8/16 to check on status and was told that the refrigerator is still under warranty for closed system and to call Viking directly.

When I made my claim, I requested that the provider I was sent last year to perform repairs would not be sent out this time because I had issued a formal complaint against them last year. So, I was offered 2 different service providers to repair my Samsung refrigerator's ice maker. Last year's provider is a company which creased the front of my refrigerator door last year while replacing the ice maker the first time. Since the provider refused to accept responsibility for the damage, I had to replace the door of the refrigerator myself. So, I guess Assurant qualified this as a refused first service provider (even though they did not suggest I allow them to come out to repair my refrigerator again.)

I filed a claim for my refrigerator that is less than 3 years old and this company told me I would have a response but end of business on Friday and here we are end of day Monday and still no response. I can’t speak to anyone in claims. I was told they to speak to the customers. ??? I have to call customer service each time which takes at least 45 mins to 1 hr. I have been without a refrigerator now 5 weeks. I called them this afternoon and was told that they ordered another part. I don’t understand because the repair company told me the refrigerator is contaminated and not repairable. They can’t tell me when I can expect to have a resolution. I do not recommend doing business with this company.

I made an appointment to have my non working washing machine repaired. It was set for 8/7/19 between 8:00 am-noon. I had three confirmation communications. I took off 1/2 day of work to take care of the repair. I was given the name and phone number of the company that was going to be doing the repair. I called them around 8:00am to get an idea when they may arrive. No one answered and I left a voicemail. Around 11:30am I called again and this time reached someone. They told me that I wasn’t on the schedule and they couldn’t come out today. They could come tomorrow. I was outraged. I had no working washer for a few days, I took off 1/2 day of work and I had three confirmations of the appointment. They said their “linkage” with Assurant wasn’t lined up.

Updated on 09/02/2019: Purchased a Samsung refrigerator April 2017. After 6 failed service attempts to fix the build up of ice in the ice maker, Assurant finally agreed to honor their "No Lemon" policy and issue a refund. Assurant issued a partial refund of $2388.50 but did not include the sales tax of $197.05. Attached is my sales receipt, along with the contract, that was issued the day of purchase. Contract states, "Provide a replacement or Provide an amount equal to the purchase price." There are a list of 26 exclusions that do not indicate that sales tax as an exclusion. Nebraska Furniture Mart states sales tax should be refunded by Assurant.

The door of my microwave broke in May. I’ve been waiting for the replacement for 3 months. Never had a repairman at my house. Once Assurant determined that they could not get the part, they denied the claim. The reason is “This part doesn’t usually break”. When asked to show me this language in my contract they pointed to the abuse clause. No one has seen my microwave, yet they are able to determine abuse. I have reported this to the BBB. I am attempting to file in Small Claims court, however they refuse to give me a physical address. Buyer beware. They are a scam.

Dishwasher broke April 18, 2019 1 1/12 yrs. old. It took until 05/20 for Assurant to get a repairman out. Six visits trying to repair took until 07/05/19. We would receive each new part within a couple of days but had to wait weeks for the repairman. On 07/05 A&E Repair reported to Assurant the appliance was not fixable. We have called Assurant every few days for weeks and cannot get an answer as to the status of the claim. They transfer from one department to another, one supervisor to another and refuse to give a different phone # for any of those depts. in case we are cut off during one of the long hold periods. Not one person of the many knows what is going on. They promise to call back or contact us by email within hours to 2 days. They NEVER DO. No answers, no help.

Our washer basket needed to be replaced and we were told that one was on order. After a series of phone calls Assurant decided to cancel the part and pay the depreciated value...221.00 which is less than 1/3 the cost of similar replacement. I explained that I just wanted the basket to be replaced and was told that the 'expediter' decided not to fix the machine. Not sure which was worse, the low depreciated payment or the totally snotty response from 2 representatives. What was the point of having this insurance for 10 years? When we needed them, they let us down hard. Buyers should think twice before dealing with this company.

Samsung 4 door flex ice maker is not working and is currently a block of ice. Original incident was started on 6-11-2019 with local service provider. Service provider came to house, ordered parts and was scheduled to install. The day before they were to come out we received a call from local service provider stating they were no longer authorized to service the Samsung ice maker and we should expect a call from the Dish Network to schedule service within 24-48 hrs. The 6-11 incident was closed and a new incident opened on July 10th.

Our Samsung refrigerator started leaking water. We called Assurant but no one showed up for 4 days. Meanwhile, our wooden floor got damaged. Assurant sent someone (One Stop Repair company - 303-968-8141) but the technician could not fix it. Two more technicians came by. No one could fix it. Now, after 7 weeks, Assurant claims that the refrigerator has a preexisting condition. It is a brand new appliance purchased from an authorized dealer and delivered professionally.

I have been paying for this coverage for over 15 years, $3000.00. Water Heater has failed, They told me to find a plumber and fix if possible. I had to replace it. Over $900.000. They say they are sending me a check for $71.30. Either they have me mixed up with someone else or ? you cannot get a live person on the phone. Only a call taker in Manila!

In July of 2017 my LG French door refrigerator Model # LFX 319-45ST/02 was not cooling properly. At the time, my 4 year old refrigerator was out of warranty so I had to purchase a 1 Year extended service plan from Assurant. After several phone calls with Assurant, it took nearly a month to have LG's authorized service provider come to my home to finally repair the problem, partly due to a compressor part that was on back order for almost 3 weeks! The repairman that came to my house, did damage to my kitchen while repairing my fridge. Even though I was told by Assurant after the incident to document the damage with a written description and photos, I never heard back from Assurant. To be honest, I was just happy that my refrigerator was repaired. Try to go without a fridge with a family of 4 in the middle of the summer for over a month! Not fun, super inconvenient and EXPENSIVE!

My 2 yr old GE washer literally exploded during use over one month ago. Assurant sent out a service tech in about a week. The tech took pictures and said that the machine was faulty and cannot be repaired properly and should be replaced by Assurant. He said he would send the photos to Assurant as proof along with his report. After numerous calls to Assurant to resolve the situation, they finally said that they have no record of report or photos. The people answering the phones are only call takers. There is no way to reach a Manager for assistance. Very frustrating and stressful situation. I don’t know if I will ever hear from anyone. Not counting on it. Terrible company and I paid for a 5 yr. extended plan.

We initiated a claim last week on our dishwasher, which was purchased in 10/2015. The technician came out quickly, and submitted a parts list for approval. Five days later, I checked for an update and it simply says the claims is "CLOSED". Customer service calls are routed to an offshore telephone service, and it's extremely difficult to communicate with them.

We are currently waiting on our 5th repair visit in less than a month to fix our 2016 GE refrigerator. The freezer is not working. We have had to throw out all our food twice and offered no compensation. Every time the technician comes out he replaces a part and says it’s fixed. Our freezer is currently registering at 62 degrees and all the ice melted and damaged our finished basement. We just want a new refrigerator! We have had to take 5 days off from work and the progress is unsatisfactory.

My GE washer stopped spinning April 17/19. It is now June 17 19 and my washer is still not working. It is actually in pieces in my laundry room. Tech has come 3x so far to diagnose, order parts, order more parts, was given the wrong part. We have submitted a complaint about the process. 4 days off work, spending approx $50 a week at laundromat. At this point I could’ve paid someone to fix it myself or purchased a new machine (Even though this one is a year old). Last night at 830pm on Sunday June 16th a service rep left a message that the repairs take as long as they take and there is nothing we can do about it. Also as long as they make parts to fit this machine they have no intentions on replacing it. I’m sure they have spent more than the purchase price in parts and service calls at this point. Waste of money, nightmare experience.

We have a GE monogram refrigerator and an extended warranty through Assurant. The fridge is not cooling and the freezer fluctuates. For 6 weeks now we have not had refrigeration. They have been out here at least 4 times. The first few times the guy would just press a button and leave. Once he told us to defrost and leave it off for 2 days. We did that. Each time we knew that was not the answer. Each time he would explain that this was what Assurant required. He admitted he had no idea what the problem was and wanted to replace a bunch of parts. Assurant would only authorize replacement of one part at a time. So he replaced one yesterday, left, and of course it's not working. It's at least a week between visits. Does the warranty really contemplate two months without a fridge? Pretty sure they are hoping we give up and just go get a new fridge. At this point I am willing to say they are engaging in fraud.

Updated on 07/22/2020: It has been over a month since I raised a Refrigerator ice maker claim with Assurant and after two technician visits the issue has still not been fixed. It is tough to get a proper response from them as to why it takes them such a long time to do a proper diagnosis. The Servicing company ("PREMIER APPLIANCE SERVICE") that Assurant has contracted with to service my fridge is incompetent at best. When I initially filed my claim with Assurant I had mentioned that the issue was with the water not flowing into the ice maker. At the 1st servicing appointment, the technician directly came (without reading my claim details) with a new ice maker and replaced it. And then two weeks later at the 2nd appointment, they bring in another ice maker and replace it and IT STILL DOESN'T WORK.

Assurant has bad service providers, who are never responding to call and not taking care. It is been 2.5 weeks. No one is showing up to fix or even communicate. They scheduled appointment. Not even showed up and also didn't even called to tell they can't make it. Total waste of money, Nebraska Furniture mart why it is selling this kind to consumers. I think they should think about it. My dryer is not working, still don't know how long it going to take. And so much work and expensive to get laundry from outside. This machine is broken second time now. Don't know how many times it is going break. They said they can't even replace, until it is repairable they need to repair, each repair takes months to get it done. Please be aware if you are taking something like this. Be prepared to handle all this.

In December I filed a claim to fix my washer, well after 4 weeks of runaround from Assurant and their signed service provider my washer was finally fixed. That was 1/31/19. On May 20, 2019 my washer broke again, I called Assurant and of course the same fly by night guy came out yesterday on 5/22. He left his car running, came in, pushed the power button on my washer and said "it is the same part as last time." He had no tools and no desire to be here. I said "how do you know that" and his response was, "Oh I bought the part off eBay. Last time I figured it would only last 3 months, well it's been 3 months". Are you kidding me? I pay $400 a year for this coverage and that's his response.

Assurant is a total joke, my device was stolen and I filed a claim and paid the $149 to replace. I received within 2 days, however it starting acting weird and turning off by itself even when the battery was at 100% I called them as even now from the side is bulging up and they said that I would have to submit a new claim that that is physical damage. I took my phone to Apple and even they said that it’s the battery. I called them again and ask to speak to a supervisor and she (Laquayla was her name) acknowledged that they did sent me a refurbished phone but that I still needed to file a new claim. I asked to speak to her supervisor and she said she had no supervisor that if If I was unsatisfied to go ahead and send a letter to Assurant’s corporate office!

We have experienced the absolute worst customer service possible in dealing with our Assurant insurance claims related to our Electrolux washer. We are now at nine service visits in the last four years for our washing machine. The issues keep coming and there is no end in sight. Assurant refuses to discuss the replacement of the machine unless a technician deems it unrepairable. We spent almost $2000 and were told when we purchased it from Nebraska Furniture Mart that It was a very reliable and well-made washer and we’ve had nothing but issues. Most recently on the ninth visit for an error code, a technician called Assurant to notify them that the unit was unrepairable. Customer service at Assurant told him they would contact him by Friday of this past week to provide resolution. That did not happen and now we are close to two weeks without a washing machine.

Lost my Apple Watch series 4 on April 15, and called Assurant to file a claim. Gave them all the information they asked for, and they said they have no available watches. Today is May 11th. Still have not heard from them so I decide to call them. Still they have no watch available. The only thing they offer is for ME to purchase the watch and they will reimburse me, REALLY? That's what ASSURANT offers? What kind of insurance is this? T-Mobile definitely has to change company or else they will be having A LOT of unhappy customers like me. Oh but Assurant does not go one month without charging the insurance fee, and when you need them, all they say is "sorry for the inconvenience" like that really helps. And they say they been in business for decades? For what? They sure aren't helping T-Mobile customers. Very unhappy with their service.

LG Fridge is only 3 years old. After the Service Company being a 2nd NO SHOW now, I am now waiting for the 8th trip by them to try and repair our refrigerator. Assurant's first choice Service Company is HORRIBLE in technical knowledge and Customer Service. I've been hung up on 3 times by A&E and they've been a NO SHOW twice now. I've tried to get Assurant to send out a different service provider or send a new fridge, but their response is that have to use the original provider. No desire from Assurant or A&E to take care of their customers. DO NOT purchase any warranty contracts from Assurant, since they won't provide any Service. I will also be speaking to Nebraska Furniture Mart about their choice of Warranty companies.

I have tried for five weeks to have my refrigerator repaired. I call Assurant and spend more time on hold than talking to a representative. They now say there is no service provider in my area told me to find someone myself. I found A&E who is an authorized service provider for Assurant. After two service calls by A&E, Assurant will not send an order to A&E so they can order the compressor. Today they told me once again to find my own repair man. Something has to be done about this company. Nebraska Furniture Mart is also responsible for this because they sent me the notice that I needed to purchase the extended warranty from them. After doing this two years in a row, I find out that it is Assurant, not NFM . I have been without a refrigerator for five weeks and am going to bring a law suit against Assurant and Nebraska Furniture Mart! After reading all the bad reviews, I hope many others will also do this.

We purchased a GE French door refrigerator. It stopped working in March. Original warranty had run out so we have to deal with the extended warranty. They have been out four times. They have changed compressor dryer units etc. Each time they come out we have to move the island that has a hard wire microwave built in it on brand new floors. It's extremely difficult. Tech came out yesterday because the refrigerator freezer still does not work after the new compressor. He called service Protection Agency and told them he did not think this refrigerator is fixable. They insisted he order yet another part to try. This is beyond ridiculous.

On April 8th, I had a service technician from A&E Service to repair an issue on my GE Profile Refrigerator in which I believe the drain plug was not draining properly as water was pooling at the bottom of the refrigerator and leaking on the kitchen floor. The service technician arrived and I explained the situation and he promptly told me the immediate fix was to defrost the refrigerator. This will clear the drain plug issue even though I had already performed that task earlier and explained that just a few minutes ago.

We purchased a side by side Samsung refrigerator in 2016 from Nebraska Furniture Mart. We decided to purchase the extended warranty.. Guaranteed to cover the unit. On February 22nd, 2019 our refrigerator quit working so we made a claim with Assurant. They sent out a company that replaced 7 parts... Still not working. Then they sent out A&E Factory service who has replaced the compressor and several other parts. Here it is May 3rd, 2019 and the refrigerator is still not working. The only thing Assurant will do is order another technician to come out and see if they can fix it.

Assurant is a SCAM. We've been waiting for a $ 1,230.86 from last 5 months. We call CS in Philippines and they keep saying check has been sent which we never receive. Then they say they will cancel the old check and issue a new one. Which again will be send via USPS. We offered that we will pay for a certified mail or UPS or FedEx. They won't do it because they don't want to pay. Wanted to talk with someone in USA but every time got transferred to Philippines. Claim # ** is still unresolved and now when I started doing research on this SCAM company Assurant AKA Federal Warranty Services AKA Service Protection Advantage the reviews explains why we are having difficulty getting our check. DO NOT BUY EXTENDED INSURANCE FROM THIS COMPANY - HIGHLY RECOMMENDED.