Assurant Service Protection Advantage Reviews

I purchased a $600 3 year extended warranty for my 2 year old GE appliances. 3 of the 4 appliances have stopped working during the 2 years I have owned them. Assurant Solutions scheduled my microwave repair and after 3 visits they got it working. Then Assurant Solutions scheduled my oven repair and after 4 visits they got it working. Then my refrigerator died. I called Assurant Solutions who informed me that they have severed their relationship with A&E Appliance Repair and have NOBODY AVAILABLE TO COME FIX MY REFRIGERATOR. They told me to hire someone myself but if it exceeded $150 I would have to pay the difference myself. I insisted they schedule the repair because that was the whole point of paying for an extended warranty.

Please be advised that we are no longer in need of the extended warranty contract number ** on our Whirlpool washer model number WTW8200YW0 serial number C14670449 as the machine has been deemed unrepairable by your company despite the fact that it is just a little over 3 years old. The technician was called because the spin/drain cycle was not working properly with very heavy loads like beach towels or bathroom rugs (it is a large capacity machine). It was working well with all other cycles and clothes. He identified the repair, came a week later, attempted to fix it, then told me there was another problem with a rusted part. After his repair the machine no longer works AT ALL and I'm told any further repair will not be covered under warranty due to rust which was not noted the first time. The whole situation sounds like a scam and I would be very hesitant to do business with your company again.

I contacted them for refrigerator repair on 5-15-15. The first available appointment was 5-21-15 (7 days later) for broken refrigerator. They came and assessed the damage, then left and NEVER contacted me again. I thought the problem was fixed until my tenant advised me otherwise. I called back again at 12:37 AM on 5-29-15 and spoke with Robert (21 days have passed now) INCIDENT NUMBER **. Today 8-29-15 the freezer has a problem. The first available appointment is 9-9-15 (9 days).

Don't waste your money for this company. It's a horrible and cheating company. When you buy the insurance, if you have any issue need repairing, normally they will sent a guy from third party to your home at least one week. Then when they come to your home just 5 minute maybe the guy will tell you need replace part. After that you will wait more than one month. When they come back again, there will be the new issue comes out. The worst case they will tell you it was not repairable and they will terminate your contract and return few money which can't coverage repair cost if you find another guy to fix it.

I am trying for the past 2 mos. to get my refrigerator repaired. The repair company Ben's Appliance and Kitchen had been giving me the runaround. Assurant will do nothing to help me, even when I explained all the lies I've caught Ben's in; they will refund my money but then I'm left with a broken refrigerator. They refuse to let anyone else fix it until they investigate. Their supervisor was extremely rude. I've already shelled out over $100.00 on a rental and that will continue to rise. Yes stay away from this company. You'll be glad you did.

First off, I've had several warranties/renewals over the years, and this was going to be my final one for the set of appliances I purchased (2007 from original purchase). In Dec. of 2012, I purchased a 5 year warranty on dishwasher, stove/oven, and microwave oven (above the stove mounted). It was $1200-ish, which I know was expensive, but replacing with the same GE Profile appliances would have cost 2.5 times that. I figured if I could get another 5 years, I would just replace them as they go out. Well this week (8/09/2015) the dishwasher went out. I called them Monday (8/10) and they said it wouldn't be until the 18th before they could come check out the issue.

Do not waste your time or money with this company. They are a fraud. Have a GE washer and dryer under protections with Lowe's currently (BEST SERVICE EVER) and the protection plan is expiring soon and I was not sure if I could pay to have it extended. I had a problem with my dryer. Called this company. Was told there was no provider showing up in their system, schedule my own appointment, pay for it, after paying them monthly and they would reimburse me. I asked to have this fraud service cancelled and my money returned back to me. I checked my account and they have STOLEN $30.. Pay two months refunded one month and $12 dollars for the second month. The nerve to steal my money after providing customer service, sending out fraudulent information. Do NOT go with this company.

My dishwasher went on the blink August 5. Since I have washer, dryer, stove and refrigerator on the policy, I guess I should be grateful the dishwasher is something I can live without, though I'd rather not! First they said a technician would contact me and gave me his number. He didn't call, so I called him a call a couple days after getting the information. Then he was going to come over last Sunday. I waited three hours, he never called to cancel the appointment, I called him 3 times without response. On Monday I called the company and they said they would contact me when they had a service person available in my area, probably by the end of this week. I live in NYC and there are thousands of service people available. They also said I could pay for my own repair and be reimbursed up to $150. A service call from Miele starts at $200 without the items needed to repair the machine.

My family has been dealing with a Samsung refrigerator that has had repeated problems for same concern for over its short 1 year life. The unit doesn't cool properly causing food spoilage. It is apparent that a permanent fix is not available and to make matters worse the vendor that was to evaluate was a no show, no call and then cancelled second time around.

Assurant is the company that Home Depot sold me an extended service contract through. Upon calling them with a problem with my Maytag washer I was told they had no service people in my area, Detroit suburb, not like in a no-name town. They want me to pay for repair and reimburse me. With the feedback they have -- not gonna happen. Called Home Depot corporate office. They say they can't help. May be weeks before it's fixed, no idea. Very disappointed with Assurant and Home Depot. If they by some miracle come through, I will update this review.

After 4 service calls and the service representative stating the unit as unrepairable, I was informed the replacement would have to come from Kitchenaid. After a call from Kitchenaid, I was informed that the warranty company was to provide the service and replacement and honor the legally binding contract. After 4 hours of being placed on hold numerous times, I would appreciate some assistance with Service Protection Advantage. Thank you.

This has been the hardest company to deal with! My Maytag washing machine went out after 2 years and spending over $900 on it. Maytag uses this company for the extended warranty. After being on the phone with them for hours because they messed up on paperwork for the company coming to fix it they just did a credit to my credit card and said that it was too much to fix it and we are out of luck! So here I am without a washing machine.

I purchased an extended warranty for my refrigerator from Assurant after the manufacturer's 12-month warranty expired. When the refrigerator was about 21 months old the freezer compartment would not cool adequately and it would not make ice. To make a long story short, they sent four different repair technicians to my house over a period of about 10 weeks to fix the refrigerator. The first one was able to determine the problem, called the manufacturer and they told them the four parts needed to repair the machine. He could not fix it because the evaporator had to be replaced. They sent out three more technicians to my house, all of which told Assurant they could not fix the machine. We have been without a working freezer and ice since the end of April and today is July 16th. I must have called Assurant at least 35 times to try to get something done.

These idiots lie to you over the phone on the status of what they are doing with your claim. They send the wrong equipment and refuse to fix it. Stay away from Assurant. They are infuriating and it's a BAD place to have to put up with. Cancelling as soon as I get my replacement (whenever they actually get the inventory).

I have read through reviews and agree with each one. My experience has been the same. In early March, during the wash cycle, the water does not shut off. You have to turn off the washer to get it to stop. After calling SPA for the first time in early March, their selected service provider did come for the first appointment to evaluate our machine. After only about five minutes, they said three parts needed to be ordered. It has now been 13 weeks since this first visit and our machine still does not work. The service company has been a no show for three appointments and cancelled one due to ordering the incorrect part. They have shown up for two appointments, each time having to order more parts.

One week ago I set up an appointment with Service Protection Advantage (SPA) company to have a refrigerator fixed. They told me the name and phone number of the repair company and we agreed the repair would be done between 8 am and noon today. At 12:40 PM, I called the repair company to ask why they had not shown up for the appointment and the guy I talked to told me he cancelled his contract with Service Protection Advantage company 2 years ago. Sooo, I wasted a morning waiting for a repair person that did not show up and when calling SPA back to get the correct company to fix the refrig, I was put on hold for 19 minutes until she could find someone to do the repair. What an outfit!!

My oven doesn't heat properly. After contacting the company, they installed a new thermostat several months ago. This didn't solve the problem. I contacted them again 3 months ago. After visiting my home, the service technician said the oven could not be repaired. His evaluation was submitted to the company. They decided that a part was needed. The part had been discontinued and could not be located in the U.S. The search for the part lasted 2 weeks. I was told if the part could not be found, I would be giving a check to purchase a new stove (1/4 of the purchase value of the oven). I spoke with someone 4 times in regards to the check. Three times, I was told the check was being processed and on its way via the claims department. My latest and fifth call, I was told that the company was going to repair the unit after all.

I bought Assurant Insurance on 5 of my GE appliances. 10 months after signing up a rubber stopper on the ice maker's dispenser started leaking air. It happened many times before and I know what to change. It is a 5 dollar silicone stopper. When I called Assurant I was told that my insurance covered only mechanical parts and not plastic parts. While I was on hold I also found out that in order to have a refrigerator fixed they want me to transfer all the food to an alternative refrigerator. How many of us have an alternative refrigerator. This means they are not going to schedule a call until I give up and have it repaired by a local repairman.

I have been paying every month for the past eight years for the warranties on my GE kitchen appliances. Every month. Now they say they won't pay for the repair on my ice machine because it's not cost effective due to its age. Three weeks I have been waiting for the repair and now they won't pay for it. If they are not going to pay for the repair then why have I been paying for the warranty? I fight with this company all the time on either the repairs or the service companies they send to do the repairs. Now I want to cancel the warranty and they say I have to write a letter. Don't do business with this company ever!

I recently took out a contract and got a real person who told me I would receive the confirmation in 48 hours. This was four days ago. When I try calling, I only get a recording. I have sent two e-mails and have received no reply. I would not recommend this company... they are liars!! I am wondering if they will even cover the appliance as they said they would when and if I need service. Customers beware of this company.

I bought service for my washer, dryer, and dishwasher with Service Protection Advantage on 12/12/2012 to cover repairs until 12/12/2017, $1200 for 3 appliances. I've used the service three times and have found that there is an enormous amount of my time wasted. I waited four hours for a service technician to just diagnose the problem, then I have to make another appointment for repair, waiting another 4-5 hrs, plus waiting a week to get the part. Since SPA already has the model/serial number for my Kenmore Electric Dryer, why don't they bring the parts that may be needed on first visit?

I had a couple year old TV that got struck by lightning. Filed claim online and attached all docs. Heard nothing. Emailed and emailed and even played phone tag. No one ever answered and I never received any emails with statuses. I assume they just ignored me because it was a TV.

I have still been unable to file claim for my broken gopro. Assurant purposely makes their website non-functional to do so yet they make you go thru hassle and fail before you are forced to call. Then they have you send receipt to receipts@assurant.com but claim they never receive them. I've sent multiple times. Really? The address doesn't work? Every other email in the universe seems to work. Seemed to send just fine from my end. Now, since address is claimed to not work, I now have to fax receipt. Don't have fax machine so have to hunt one down. Can't wait for the next hurdle from Assurant to avoid paying off on a warranty claim! It's been 3 weeks and nothing.

I would not recommend Service Protection Advantage to anyone looking to purchase warranty work for their appliances. Their customer service is terrible. Every appointment you make, you have to sit home for 2 different days, with a 4-hour window each day. They will come assess you first visit then come for a second visit and hopefully repair it. Not so in my case. A cooling fan needed replacement. They did a half assed job and tried to fix it by repairing half the part. When it did not work less than 8 hours after they left, I had a representative at my house who works for the oven company themselves. They said it was a poor repair job and I never should have paid for this. That is how Service Protection Advantage gets you. They take your contract money up front and then do ** repair work.

The BBB and Consumer Affairs NEED to shut this company down!!!!! I have been trying for over a month to schedule a service repair for my GE Profile refrigerator freezer and everytime I call to schedule an appointment here in Los Angeles CA, they book me with a service repair in San Francisco CA (and they can't or refuse to fix this issues). They hang up on me several times on the phone while trying to correct this issue. And now that I want to cancel my contract and request for a refund, I am stonewalled and giving the run around Horrible service. I don't know why the state of California continues to allow this business to stay open and rip off the consumers?

Paid for warranty on washer/dryer. Months later I got a contract saying I was covered for 3 years. Since it had been months I just kept the paper and went on with life. A year and a half later I'm having issues with the washing machine so I call. Apparently I only sent coverage payment for one year, despite what my contract states I'm covered for. Assumed I was covered so never sent another payment. Long story short, they won't honor the contract so I'm screwed. PS. ** employees on the phone.

I phoned Service Protection Advantage to report smoke coming from my GE Washing Machine. The following Wednesday following my request for service, a so called technician came to my home. I explained to him that during the washing of a load of clothes my wife heard a loud banging noise coming from the laundry room. When she entered the laundry room she smelled and saw smoke coming from the washing machine tub. The technician knelt down in front of the machine and began pushing buttons on the control panel. After troubleshooting the machine he claimed that the there was nothing wrong with the machine and that it was working properly. He did notice, however, that several of the agitators in the tub were loose. But other than that, the machine was fine.

I have a 28 month old Maytag washer (bought for $400) that broke. I called Maytag. When I told them I had no warranty policy, I was referred to Assurant Solutions. I phoned Assurant and bought a warranty policy from them for $300 for the first year (since I had not bought a policy at the time I bought the washing machine). Antech Appliance technicians came out and pronounced my washer dead. I was told the part I needed would cost $300 and the installation could be $700; that they would send this info to Assurant. I called Assurant a few days later and they said they were refunding the money from my insurance contract. I believe, since Assurant had created a contract with me that they should have honored it and either fixed or replaced the washer. The money was refunded to my credit card.

Assurant did nothing for me except pass the buck back to Whirlpool. Whirlpool send the defect part that caused my flood and ruined kitchen floor to the company that sold it to Whirlpool and to no surprise that company said they tested the part and it didn't fail LOL.

We called to cancel warranty insurance on the refrigerator purchased. Approximately 2 hours earlier 11/14/2014, the rep confirmed cancellation. There are 2 charges: Dec 2014 and Jan 2014. Now recent rep said no cancellation on file. Escalation with 4-hour call back. None received 3 days later.

I have been paying for home appliance insurance Maint. Agreement since 2002. The original company was GE (excellent Service) and they sold my contract to Assurant/Service Protection Advantage in about 2010. I have called this company about 3 or 4 times for service on my appliances in the last 4 years and I always get a run around about what they will service.

On 12/4/14, after many attempts to get an answer from the Locating Dept. regarding the repair of this machine, I was finally contacted by a representative advising me that due to the fact Assurant was unable to locate any service provider to repair the machine, they were approving a check to be issued to me in the full amount of the purchase price of the machine. I was advised that the check would take approximately 7-10 days for me to receive it.

I paid for the extended warranty. I did a claim for my mom on the dryer. The rubber broke inside of the dryer and they said they won't pay for the rubber. That we have to pay for when we didn't broke it? I found it twisted up and found the other piece in my clothes. Assurant is stealing from people and something needs to be done. Why are we having to pay for something the dryer did and we are paying for extended warranty? I will make sure that people think twice of getting a warranty with Assurant. I will tell people about them. They lucky they don't have a Facebook page and I will keep checking for other medias so people can know how they are stealing from a person that lives off social security. Something needs to be done and I will help my mom expose Assurant for who they really are. A thief.

I have a GE dryer that is not even 3 years old. I paid $150 for a service agreement with Service Protection Advantage. Approx 3 weeks ago my dryer stopped working. When you press the start button all you could hear was a humming sound and the dryer would not start. I unplugged it, I changed all the setting knobs in an attempt to start it and nothing worked. I called for repair. They send somebody from A&E Repairs, located in Wall Township NJ...

Have been paying for an extended warranty on all our kitchen appliances for several years. My GE Cafe Microwave stopped working with an error message that there was a short in the control panel. Called Assurant and they set up an appointment with a local appliance repair. Technician came out to diagnose the problem. He said it needed a new control panel. He called Assurant, and they said it was too expensive to fix and would replace the microwave at no cost to me and would receive a call from the extended warranty company in the next couple of days. What I got was a call that they would send a check for a fraction of the cost of a new microwave, because they depreciate the value. I said I was told there would be a replacement, and the fellow said it is fully at the "discretion of the company". No choice for the consumer. So, I figured I would have to suck it up, went to order a replacement, and it is no longer available.

I have continuously had issues with this Samsung dryer DV488agpxaa dryer. My first problem was a serious gas leak inside the dryer. I came back home one evening and my home was smelling strong nat. gas odors. The problem was found to be inside the dryer. I ask for the dryer to be replaced because I did not trust the dryer to be safe. After 4 visits the smell of nat gas went away. The lady said no because they don't replace they repair. I am on a limited income so I had to keep it and hope for the best. Now I got a problem again with the dryer. It's getting power but will not turn on after 3 service calls and then a 4th one coming. This is going on longer than 2 weeks. Do not buy appliances from Conn who uses service protection advantage. They do not care for their customer safety or taking care of them. I have 4 other contracts on appliances. When they expire I will use another service to take care of repair issues.

After purchasing 3 Samsung appliances, the dryer failed after 3 years. Called Service Advantage in accordance w/ warranty purchased through Lowe's. 3 visits & no repair in sight. Repeated lied to, about service calls being forthcoming. Technicians were incompetent w/ one saying the issue was electrical within the house. Called electrician & there was no problem so, in addition to broken dryer, I now have a $95.00 bill for electrical which this slatternly company rejected. No dryer fix in sight & this lying company says we had only 1 service call, over a 3 week period because all calls were for the same unfixed problem. Cute malfeasance! Do not purchase a Samsung home appliance as they are expected to fail within 3 years & do not purchase through this deceptive, unreliable customer thieving company.

I called my service protection company Assurant Solutions when I noticed that my GE Profile microwave was starting to make a funny loud, rumbling noises. This became very annoying. I called the company requesting some service. The appointment was made for a weekday with a window of 4 hours. I called off work to wait for the service provider. No one showed up. No call was made. I called and was advised due to very heavy workloads & several doctor's appointments my appointment was cancelled - they then made a secondary appointment to no avail. I was not able to contact Assurant Solutions until the following week. They have made four different appointment with me having to take time off work. My microwave is still not working. I spoke with several of their consumer relations. Nothing has been done. My account is still being deducted monthly for a service I have not received. They are asking me to take another day off work - my fifth day for an operator that might or might not come. At this I am thinking of cancelling the policy due to the service and treatment received.

We remodeled our house about 3 years ago. We bought our appliances from Loews and got the extended warranty. The Kitchenaid dishwasher and the Whirlpool front-loading washing machine went out in the same week. We called Service Advantage and waited a week for them to even come out. We needed parts and the technician said that as soon as UPS delivered them, to call and set up an appointment to have them installed. We did so after the parts came in. They called and canceled the appointment today saying they did not have enough technicians

For the first 5 years, our warranty with Federal Warranty Service Corporation was very helpful. However, the extended warranty with Service Protection Advantage is not the same. We have not been able to get our fridge repaired. Because of dissatisfaction, we canceled the warranty plan, but we felt they should still pay for repair costs because the incident was reported before the warranty was canceled. They will not.

What people have to realize is, these "insurance" or "warranty" companies are not who they say they are. They are not authorized by GE or any other manufacturer. They are outsourced as far as service calls to who knows where, India, Pakistan? They are independent of any manufacturer, and are scams. The ONLY way to extend your warranty is DIRECTLY through the manufacturer or the store you purchased from. Other than that, you are throwing your money away. Someone said they have been paying $10 a month for years? Funny, they just sent me an offer for $145 for 3 whole years. You were ripped off, big time. I save all of these offers just in case there is a class action some day, but most likely you cannot ever get to them, they are foreign based. If you want an extended warranty, go right to the source and not these fake mail offerings.

After paying a monthly premium of $9.11 a month for several years, I made an appointment for service in advance for May 9 2014 between the hours of 8:AM-12:00 noon, and was told I would be called 10 minutes before they would come. I waited until 12:00 noon and after. No one showed up and no call was made to inform me why they were not coming. I called customer service to get some answers, but they said "there is no information about who or why the service was cancelled". I then called a different dept, billing, I think, and told them I wanted to cancel and they said I would have to fax or send a note, telling them to cancel, with the contract number, my name, address, and phone number, and send it to S.P.A. P.O. Box 100, Rapids City, SD 57709. It was the first time I had contacted them for service on my Portable GE Washer. Needless to say, I am extremely disappointed.

I absolutely hate Assurant. I bought $200 insurance on my laptop (which included cracked screen) just so when I sent in my cracked screen - they could NOT fix it. According to them, it would cost over $700 just to replace a cracked screen, so they wanted to just offer me $719 for my entire computer. I said no, I said I just wanted my computer back because I know that I can take it to a 3rd party repair place and they would fix it. When I got my computer back, not only was the screen MORE cracked, but my once perfectly functional computer now WILL NOT even turn on. Those sneaky bastards actually broke my computer more when I didn't take their gift card and asked for my computer back. When I called to complain and get my computer fixed again, they sent me through hoop after hoop. I ended up calling way more people than I had to and didn't get any straight answer as to why they sent me back my computer in worse shape than when I sent it out. I hate this place and I never want to deal with them again. I hope the company goes bankrupt and fails because their service is so poor, they deserve it. Horrible, horrible experience.

Ordered online. Took money out of bank 1/29/14. As of March 7/14 have not received my product I ordered. Get run around when I call the number they gave me which was 888 895 3195. Same girl always answers with accent but gives me different names. Wont give me a supervisor when I ask, wont give me an actual address when I ask. Pretty much tells me its in transit. When I check the tracking number she gave me, no such number comes up. I think this company is a scam. Beware. I lost over 100 dollars.

I called for the first time today for service. All I got was a robot that said I could get someone here in four days. My need is immediate, there is no human with whom to speak. What a ruse! I called another service company in the L.A. area, and they will be here this afternoon. So much for a contract. GE will hear it from me, that they could hire a service company that is so unreliable, disreputable, and basically dishonest. Refrigerator repairs cannot wait 4 days.

I have paid for continuous coverage to repair my refrigerator for 16 years. This past summer, I was without a refrigerator working in my kitchen for six weeks while several different parts were ordered and then installed, each without success in keeping the refrigerator under 40 degrees. The first repairman, John told me it was due to a salad dressing bottle next to the vent, too close. I told him it seemed rather strange that all of a sudden it would not keep the temperature down as it had, since the bottle of salad dressing was one I did not use and it had been there over three years. Nonetheless, he said give it 24 hrs after moving the jar and it would be fine and left without giving the refrigerator a through check over. This did not solve the problem.

We also would like to express our surprise and disappointment to learn that we were not informed that the extended warranty contract would continue ad infinitum without a yearly reminder and request from you to renew the warranty contract. We sold the house and appliances in February 2012, 10 months ago, and so have been paying you needlessly for appliances we no longer had. Do you not have a moral obligation to inform your customers of the ad infinitum clause buried in the fine print? And do you think we might be disinclined to ever use your services again for future extended warranty coverage?

I had purchased an appliance extended warranty when my warranty expired. I was to pay monthly and was advised (due to my house being for sale) I could cancel at anytime or have new owners assume the contract. After two months, I decided that it was way too much to pay for this coverage so I called and spoke with a customer service rep who advised she would take care of it. The next month, I get a double bill so I called and spoke to another person. This time I was advised I had to write a letter of cancellation and mail to a different address or I could fax a letter. I did both the same day. I received a triple bill in the mail today. I highly recommend you think twice before you enter into an agreement with this company.

My 5y/o KitchenAid french door refrig/freezer was not working. The freezer door is jammed and not opening. They gave me run around for nearly a week. There was a valve malfunction and the freezer was broken, and repair guy said he can't fix it. Assurant wouldn't replace it. Finally, repair guy (after 5 days) managed to open the freezer and had to replace the door, the valve, the ice maker, the rails, the water valve. I had to throw everything away in the fridge and freezer. Assurant told me I had a $250 food reimbursement.

I had a similar experience with the San Antonio service provider. My refrigerator quit working, I called for service. They came out and assessed it needed a new part. The service techs said they'd return the following week, but mid-week when I called to check the status (our fridge was not working), the receptionist said she had no indication they'd made a visit and asked for details on the visiting technicians. I barely recalled one of the Tech's names and the receptionist recognized his name and said she would check with him when he returned that evening (out on calls) and someone would call. They didn't.

I currently have a warranty with Assurant for my refrigerator. I have been attempting to get my refrigerator repaired for the last 7 weeks. Assurant keep sending a company called Wind Service to repair my refrigerator, and they never seem to know what they are doing. I called Assurant and was told that there is nothing they can do. I have to wait. I have been waiting 7 weeks, and no one is sure as to how much longer I have to wait. I HAVE A ONE YEAR OLD BABY. It’s very difficult to live without a refrigerator when you have a baby. A refrigerator is necessary. I cannot keep wasting formula and mile every time I open a bottle. This company do not seem to understand that.

I purchased a policy to cover a stove in my old house that I now rent. I called the week after Labor Day weekend. According to my tenant, the repair company came and said that they needed to order a few parts for the stove. They said it would take at least a week. Two weeks later, there was no call from the repair co. to let us know what the status was to the ordered parts or when it was coming, when they would be back, nothing. I called the repair co. several times left multiple messages and no response. Finally after a week, I called Assurant up and told them the problem I was having. They said to give them 48 hours to find out what was going on.

This is not a complaint about the Strongsville, OH store. Frankie tried his best and delivered. I like shopping here! On 4/30/12, I purchased and bought an HP 8500 Pro for $179.98. I also purchased the printer, fax, etc. protection plan (I have the copy of the plan). On Friday, 9/20/13, my printer started squealing and would only print if I open the cartridge door and it cleaned itself (using valuable ink). I cleaned the rollers and tried everything. I called the insurance company. Nick, the tech, took me through a reset, but alas, still the same problem. Then he tried to say that since I could still use the printer... We went round and round on the phone where I would read from the warranty and he kept saying the policy for replacement, cash settlement, on-site services doesn't apply to printers. I kept telling him I was reading from the printer brochure.

I purchased extended warranties on my kitchen appliances. When the microwave broke, Assurant could not find any record of them. The retailer faxes the receipt 4 times over a week and Assurant claims they never got the faxes. The retailer then scanned and emailed it. A week later, they still claimed they never got it. I lost it on the phone with them and much to the rep's surprise she then found the email. She told me it would take a day for data entry. 4 days later, they still have not entered it and refuse to schedule service. When I asked for a supervisor, she put me on hold and never came back. I had a similar experience with them in a different home. It took 6 weeks to get my appliance there repaired.

I have had service problems with my dryer from 7/23 to 9/11 and still has not run. The service will only come one week out and won't tell us a specific time. I have been on the phone for 15 minutes or more each time I call. They code it as repaired but when the service man leaves and we operate the dryer, there is no heat. Assurant has told us many times they are understaffed and don't know much about this model. Today , after having the 5th service call (8 included to be rescheduled), they automatically rescheduled the call to next week after we were already scheduled with them. They said they were too busy.. Why would I have to be put in line with others since I have been down since July 23rd? I should be one of the highest priority calls in the country.

They wanted to send an unauthorized air conditioning heating contractor to fix a subzero wine cooler. Refused to send a factory authorized service provider as promised on purchase of contract. Paid to fix myself. Complained to the California Dept. of Consumer Affairs-fraud division.

In February 2011, we signed up and paid for an Extended Service Plan, Contract No. ** Coverage 06/18/2011 through 06/18/2014. In January 2013, we received notification that our "warranty had expired on April 16, 2012 and we were without coverage for fridge." A letter was written to Service Protection questioning why we were not notified until Jan. 2013 that our warranty was cancelled. We sent copies of all significant papers, but did not receive anything in the mail regarding the problem. We made several phone calls to 800 number and it was confirmed by persons in their office that we were covered until June 2014.

Today is Saturday, July 6th. At 6:00PM, my air conditioning unit is making loud noises. I called the number for repairs. They're gone until Monday. When I initially spoke to the sales rep, I was never told that repair service was only available during business hours. I have paid them for several months and now when I need service, I cannot get it. I will be on the phone promptly to find out about this protection service.

I called on 6/29/2013 after paying for more than 3 years on the extended warranty for service on the refrigerator. I was put on hold and finally spoke with a representative and was given an appt. for Monday, 7/1, with All Valley Appliances. Monday arrived; my son waited for the service person. There was no call so I phoned All Valley as I was told to do - they had no confirmation of a service request from Service Protection Advantage. I called them immediately only to be put on hold for more than 15 min. Olag made an appointment with another company, Active Appliances, for Tuesday, 7/2. I had to go through the description of what was wrong with the refrigerator again because she cancelled the first call.

I called for service for my refrigerator and gave them my contract number, model, and serial number of my refrigerator and they said they will send someone the next day between 1-5 pm. I left work early to wait for them and they called around 3:50 pm to say that they will be 1 hour late. At 6:06 pm, I called the service dept for status on my service call and they transferred me several times because they said that they did not have a service call on record. I told them that I had scheduled them the day before with a person who seemed not to know what she was doing. I called again to confirm on the same day and they said that they did had an appointment for me for the following day.

I have been having the same problems with my dishwasher for over a year. The same exact piece breaks continuously. I have had service come more than 3 times within the year. To no avail, Assurant does not respect a consumer’s time. Instead of replacing my dishwasher which they can, they'd rather keep sending a technician to fix the same part and waste my time and their technician’s time. Customer service was just reading off a script, not really engaged as to the particular issue at hand. I will never use them again. It’s not worth the money.

Since 2003, we paid a flat monthly fee to cover 5 appliances through a plan General Electric and American Zurich promoted. The plan promised no monthly increase even as the equipment aged and they would "supposedly" continue to cover the appliances. Wrong! The policy was sold to Assurant Solutions, without us being notified, back in 2009 and that's when things changed.

It has been over a month now and A&E repair, which Assurant Service Contracts sends out to repair appliances that are under contract, is still inoperable. Six services on this LG dishwasher and it still leaks. LG blames A&E Repair but A&E blames LG, stating that their appliances are garbage. Assurant is of no help; they do not care. Assurant just keeps on sending out A&E to try to fix this on-going problem. Both I and my husband have lost days of work and salary due to all three corporations - LG, A&E, and Assurant. So buyers beware!

I agree with the number of complaints provided in this webpage. This company appears totally dishonest in my opinion. They do not provide the service they advertise, use third world-based technicians that are not familiar with the appliances, take days to come out, never have the parts and when a repair is expensive, they pro-rate a buyout at a very cheap price, often below the yearly service fee. GE, who owns this company, should be ashamed of themselves and I for one will never use this company again and will never buy a GE produce again.

I purchased a water heater from Home Depot 3 years ago. I bought the top of the line they carry with the 12-year guarantee. On 1/1/13, it stopped working. It was not leaking, just had no pilot light on and no hot water. Home Depot Warranty Service Department called a local contractor they use and sent someone that same day, but he had to order a part, which took 4 days to arrive. The unit was repaired and working for 4 days, then stopped again. Again, no water leak, just no hot water. They came out a total of 4 trips. By now it's January 22, and I am furious. Why can't they just replace it? I have the 12-year service plan on it. The people at Assurant either don't return calls, or say they will and don't. I am furious!

While I will state for the most part this company did provide service in a timely manner, the last two times we used it the service was not as good. Next to last service, called tech did fix the issue with the range, but did not properly reassemble it so there was a gap between the range top and the control panel. The last time he was out, he left saying they had to order parts and it would take 7-10 days. As this was just before Thanksgiving and Christmas on the way, we forgot about it. When we did call in Dec. to check on it, we were told they cannot get the part and offered a buyout. They told us we could get Dec. payment refunded as well. Now, they claim they tried to call late Nov. and never reached us (we have voicemail on the phone) and they never tried again. So now they're refusing to refund a payment they stole from us for a product they knew full well was not fixable. Do not use this company. They are rip offs in my opinion!

I am now going on over 3 weeks since I called for repair to my washer. It took 10 days to even get an appointment. They sent a subcontractor who said that the board was shot and had to get authorization from Assurant to order, hence another week. He came back to replace the part - the machine was still not working. Now, he’s saying it's another part and Monday will be one month without my machine. Trips to the laundromat are costing me close to $100 at this point and my time and aggravation just dealing with this incompetence. There has to be something that protects consumers. Please help! They have no problem taking the money out of my checking account every month!

We complained to KitchenAid regarding frozen water at bottom of freezer on our 13-month-old side-by-side. They referred us to Service Protection Advantage (SPA). SPA offered us extended warranty ($319) and only 24 hours to make up our mind. We did get this service, and this is where everything went downhill. On 11/02/12, we purchased this agreement. On 11/13/12, service tech takes apart our freezer and puts all back and assures us everything is ok. Our ice maker has not worked since. We did not get a service invoice at the time of service nor do we know who was in our home (no name tag). Only that he worked for A&E Factory Service. We put in a dispute w/ credit card to try to recover our payment. Again, do not purchase this coverage (or lack of). I will be spending a lot of time with BBB and the Attorney General’s office. I hope you do not make the same mistake!

I called Service Protection Advantage for service on my dishwasher in September and was told that I needed a part which would take two weeks to get. When I called after two weeks, I was told the part was on backorder. On October 17, I was told that the part would be arriving on or about October 29. On November 8, I was told that the part was in and that I should receive a call from the service people to set up an appointment. On November 12, I called to say that I hadn't heard from the service people and was told they would follow up and contact me regarding the disposition. As of this writing, I still have not heard anything. I think I have been more than patient. (After all, it has only been two months!) SPA needs to use reliable service people if they want to stay in business! I most certainly won't be using SPA in the future!

The worst service and they lie! I have had the fridge repaired 5 times! Each time they show up, it's the same. The tech says I don't have that part. I re-upped because the ice bucket was covered and I've had it replaced 6 times! Now they tell me, "Oh that's not covered." That is a lie! If it's not covered, why would I need them? I don't! They are useless and don't help with anything. Never a supervisor because the person you speak with works from home.

I called for a repair to my refrigerator. I was told that the previous owners of our home needed to call to confirm that there were new owners. The previous owners were nice enough to do that. I called the next day to schedule the repair, only to be told that they now needed to write a letter. When I called for the address where they could mail the letter, I was told that there would be a $10 charge to change the name on the account. For what, to change the name on an account?! The CSR refused to allow me to speak to a supervisor. She also asked if I was friends with the previous owner because they could just issue a check to them and we could go refrigerator shopping together. Really?! That is your solution, for me to go shopping with the people that I bought my house from? I have now been on hold for 30 minutes waiting to speak to someone else (not a supervisor).

Failure to honor extended service plan: I purchased a Cub Cadet riding mower from Home Depot in 2006, along with an eight year ESP (Extended Service Plan) that is held by Assurant. I recently called to report needed service on the mower's steering mechanism and was told that my warranty expired in March of 2012. Since I always saved all my paperwork, I told the call center (somewhere in Asia) that eight years from March 2006 is March 2014. I was told to fax my paperwork to them and reference an "incident" number provided to me. I did just that. Two days later, I called again to arrange repair of my mower only to be told that upon review of my paperwork, it was determined that my warranty expired in March 2012.

Refrigerator does not work. In the past 3 months, I've had to submit 4 service calls. All for the same problem: the refrigerator stops getting cold. On the last visit, the tech replaced the main circuit board and the defrost heater. Five days later, you guessed it, it was not getting cold. This is not a new issue. We have logged at least 7 calls in which a technician was dispatched this year alone. That does mean those are the only times we've had problems.

I paid for an Assurant solutions warranty when I purchased my computer in 2010. As a result of me complaining to Staples, they put a defective battery sticker in my box, but pretended they did not do it. Previously, (my first call) Assurant stated that I did not have a warranty and I contacted Staples to prove I purchased a warranty. During the course of over several months, I was haggled, rejected, had to pay for coverage out of pocket, with Acer Computers Corporation. Acer never told me I needed a battery. The Assurant solution staff was rude and my computer is still broken. Now they claim my battery is defective and I have to replace it because it is a consumable item.

I received my credit card statement for June and I was shocked to find out that under my contract no. ** for $367.89 which is 9 payments of $40.08 that you took $54.11 out in July and $54.11 in August. First of all, I am disabled and I know what I can afford a month. I need you to put this over 100 dollars back on my card and call me. Let's discuss this, I want the protection but I want the price I have in writing on my contract. If you need a copy, I will be glad to fax it to you. Please don't have me call my card and let them know I did not authorize this money. Someone needs to call me asap and also tell your rep to stop being so rude to customers. That is how you lose business, by word of mouth. Awaiting your call asap, thanks.

I tried to schedule an appointment for a dishwasher. Successfully, that was done. Then, I got a call from the repair company to tell me they couldn’t do it until another week later. When I called the warranty company after being put on hold several times with no help whatsoever, I was transferred to a supervisor who again was no help. He was rude and told me he had answered all my questions. That is all he would say. He would not give me his first name. I went ahead and called the service provider myself and rescheduled within 5 minutes. These people are the worst! Home Depot should be ashamed that they have affiliated themselves with these people.

My Whirlpool oven stopped working 15 months after I purchased it. Whirlpool suggested their repair and 1-year warranty for $302. Since purchasing the warranty, I have had 4 technicians out in 3 visits and they admitted they do not know why it won't work. They told me their only option is to continue to "find" the same part and install it again until they can get it to work. Clearly, that is not the solution. I talked to someone from the warranty department about getting my money back so I can purchase a new stove, it has been a month since it broke, and they told me I can only make new repair visits and let them continue to do the same thing.

We purchased a $434.00 extended warranty from Whirlpool/Assurant for a Whirlpool washer and dryer set that was 4 years old. A technician arrived from A&E Services (complete jerk, never let them into your home). He advised the bearings were shot on the washer and that he would have to call it in to see if our warranty would cover it. He returns and hands me his phone and says “They want to talk to you." I then spoke to a person whom I'm guessing was Assurant, they never introduced themselves. He then told me they were going to refund my money for the warranty because to repair it was not “cost effective".

I spoke to your rep about the appliance coverage. There was a double oven that was not covered. I asked to have an invoice emailed to me so I could pay. There is no problem with the appliance. I also asked that he send me a statement of the appliances I have covered. He said he would email the information ASAP. I have not received the info. Please send it ASAP.

Extended Warranty Service for Television is $1,218.17 - My TV has been giving me problems and the technician had come many times, but only to hide the issues so the warranty company does not have to repair the root cause and an expensive work covered by my extended warranty. The technician would only adjust the voltage or adjust the convergence on the screen to temporary hide the issues. The technician from Precision TV, Luis, said that the warranty company needs to repair the issue. The issue was seen during the warranty coverage period and adjusting the things he did with electrical, was hit or miss to solve the issue and now it got worse. The repairs are needed and things done previously are not working with saving cost to the warranty company. Now the cost is high and the warranty company is denying repairs.

I noticed that my GE Profile microwave was starting to make loud, rumbling noises when the turntable was in motion. This became very annoying on or about March 19, 2011. Due to very heavy workloads and several doctor's appointments, I was not able to contact Assurant Solutions until the weekend (3/25/12), which happened to be a Sunday. The business was closed, so I had to wait until Monday morning (3/26/12) to call for service.

I contacted Assurant Solutions regarding the warranty on my laptop that I purchased at Staples. Staples offers a 100% money back guarantee if you do not use technical or product support. I have never contacted Assurant regarding repairs on my product only to register and ask questions about the process for the money back guarantee and the money I paid for accidental damage would be included in guarantee.

Our ice maker had a bad smell and you had one of your sub contractors come out and found the compressor had some calcium build up even with our water softener system we have in the house! Kevin in their claims dept became very rude to my wife that they were not going to fix the problem due to it not being covered! It needed a new compressor. Kevin needs to first learn how to talk to a lady and customer with respect regardless how the situation arises. Real men don’t talk to ladies this way right or wrong! I just want my money back from the contract I bought that they don’t make good and now with Mrs. Kevin acting this way to my wife leaves me no choice but to turn this over to my legal counsel. You can thank Kevin for this mess! I am not your average consumer with a beer budget! Good luck!

This company is a fraud. They charged me three additional months of service. Everyone I spoke to had a different answer, and reason for the charges. Do not use this company. They are a rip off!

This is the worst experience. I started calling them in September about a few problems with Viking appliances, after buying thousands of dollars worth of coverage, and no prior claims. I had to call seven or eight times. Each call lasted for half an hour or so. It was a total waste of time. They sent terrible techs who didn't fix the problem. Now, they tell me my warranty has expired, so they won't fix what I started calling about three and a half months ago, during the coverage period. They apparently make money by making the claims process so incredibly unpleasant. You just finally give up and pay for it yourself.

Had service contract for eight years. Paid $1,150 for the eight years. Had noise. Called twice for service calls. Said "we don't fixed noise problems. Now the noise sounds like a jet engine and we were told that we would be offered $249.31 for the washer deemed "not cost effective" for them to repair.

Horrible! I paid in $2900 over the years for this contract and now that I need service, they are using the depreciation clause to say they do not want to repair the washer and they want to pay for a replacement which after depreciation comes to a whopping $167.40. So the unit cost $1,000 and we paid in to the plan $2880 and they want out. So it looks like I have to take $167.40 and wipe the Vaseline from my ass and leave.

I had a horrible experience with Service Protection Advantage plus. My washing machine has been broken for 3 months now. Service Protection Advantage plus kept sending one technicians after another and none of these technicians were able to fix the washing machine. Service Protection Advantage plus contracted Dan Marks appliance to repair the washing machine. Dan *** charged me $75 to unstack the dryer/washer so they can repair the washer yet the washing machine was not fix. Now Service Protection Advantage plus is contracting A & E appliances to fix the washing machine and A & E appliance is asking me to find someone to unstack, wait for them to repair the washing machine then bring the installer back to reinstall the dryer and the washing machine. The installation/re-installation will cost much more than what I paid for the warranty.

I called for service repair to my oven and was told my issue was not covered. When I asked to speak to a supervisor, I was placed on hold for 15 minutes and then hung up on. I called back (lather rinse repeat - same thing!). I finally was able to speak to someone who transferred me to "customer service" who told me again, my issue was not covered without even understanding the problem. Then "Tom" another person from customer service called me back and repeated at least 10 times, "what other issue can I help you with today". Saying that phrase over and over, interrupting me as I was trying to describe the actual problem I had. After multiple repetitions of this, he hung up.

In the past, I have called them and asked whether they'll remind us of the protection service when close to expire.Obviously, they didn't and my dryer broke 5 days after the insurance expired. So to make the story short, I asked the representative to transfer me to a supervisor and with a short "sure", he transferred me to full answering machine (how convenient). I called again and I spoke to another arrogant woman who was very rude and arrogant. She was giving me a ** lecture and telling me that it's not their job to notify us of expiration dates, making ** examples with car insurances. Then she said that there are no supervisor in the building that day and won't be there until Monday (five days away)! She was very very rude. By the way, I thought I was dealing with GE, what a **!

I purchased an Extended Service Contract (ESC) from the General Electric Corporation when I bought a Sony television from Video Only in Beaverton, Oregon in 2008. I called the contact number on the contract and told the extremely rude woman that answered the phone that I was having intermittent problems with the television. From the onset of the conversation, it was apparent that she had no clue whatsoever what I was talking about. When I explained the intermittent problem, I was having with the TV. Midway in the conversation this person had the audacity to tell me that, if a technician was sent to my house and he/she could not find anything wrong with the TV, I would be charged for the service call.

After my third service call, they still would not replace a defective part of a GE microwave that I bought. I want it to be replaced, but not with any replacement cost. I would not pay any tax or installation fee for new model, which I would have to shop for and buy. I have not been able to use the microwave, but I'm still paying for their "service." Assurant (GE service contractor) also failed to give my money back on the service contract for days (23 and counting).

I called Service Protection Advantage in late July 2011 to get my washer fixed. We scheduled a repair for the 4th of August so I took a day off work. But nobody showed up. A&E Appliance Repair never got the work order and rescheduled the repair for the 10th, between 1 p.m. – 5 p.m.

I have an extended warranty on my microwave and called because I needed a new bulb. That was on May 31, 2011. They returned my call, set up a service call for that week and then on the morning, when they were supposed to come, they canceled because they didn't have the part. I took off from work to be home that day. They said they would call when the part came in and that was the last I heard. I called again on August 4, explained the situation and was told I would get a call back but I never did. I called again today and a time has been set for early Friday morning, August 12. I will NOT renew this warranty due to the inconvenience all these months.

The company itself! Last episode lasted 3 months--finally we got approval to contract someone. And we paid the bill. We are looking to receive reimbursement 7-10 working days. This has been after we faxed, etc., all the required paperwork! Once they sent an unkempt, unknowledgeable individual who one would never want in one's home. There is not a repairman for us now. One lady said today (June 3rd) she would get someone and call me. They called and gave us a number to call. Guess what, we had to leave a message. Do not send money to be a member of this company! We insured 6 appliances and gave them $1200.

We purchased a GE Profile refrigerator in 2006. At the time of warranty, we had numerous repairs. We bought the extended warranty and have had at least 15 service calls/repairs. There are loud, loud knocking noises through out the day and night. They weren't able to solve this problem, but they did replace many parts and with doing so, they drilled into our refrigerator to install a Control Board and Main Kit Board in March of 2010. Since then, we have had black mold inside the refrigerator and on the food, due to the condensation. They came out to re-seal around the connection, but that hasn't work.

I have an extended warranty on my car. My car’s water pump went out and Aristocrat Volkswagen then called the warranty company to get authorization for the repairs. On my warranty it states parts that had to be broken in order to get to see if those were the parts they would have to open a sealed water pump. The service manager called 3 times with mechanics knowledge and told the warranty company that it was in fact one of the covered parts.

Assurant holds the Service Warranty Insurance for Staples ESP. I purchased a 2-year service warranty contract along with the desktop computer on 02/08/2009. At the beginning of November 2010, the computer needed service. Upon contacting my local Staples (which has a well-staffed and very competent service department, EasyTech), I was told to contact Assurant and get an "Incident Number". I did so. Assurant contracts with a company out of Minnesota called MPD Parts, who sent a part out and scheduled an in-home service for the following week. The service date came and went. No service agent. Upon contacting MPD, I was told to call Assurant and to send the part back.

I made an overpayment on service contract renewal $47.55. They sent letter saying they would credit me or I can request a refund (letter dated 6/25/10). My first call was 7/6/10, I spoke with a rep and said I would get a check in 7-10 days. Call ref: **. No check. The next call, 8/5/10, #** I was promised again. By 9/6/10, still no check. I called again and spoke with Brittney #**. Again, I was promised but still, no check. I called on 10/7/10, spoke with Adriana. I asked for a supervisor. Unfortunately, there was no supervisor available! She will have one call back. I was then left a message by a supervisor who did not leave name and said it would be 6-8 weeks from 9/16/10. Finally, 11/1/10, I spoke with Jenae who said it would be another 6-8 weeks from 10/11/10. I have had it, they are keeping my money. This is fraud.

I called for service on my extended warranty, contract **, which expires in August 2011 for my GE Water Softener. I was given two confirmation numbers, 17540266 and 17579117, and a promise to send a services man out within 24-hours over three (3) months ago. After several calls over many weeks, I was finally told that service protection could not find a serviceman in my area and would be returning to me $287.77 for the cost of the contract.

I purchased a dryer from Howard's appliance. When I purchased the dryer, I also purchased an extended 5-year warranty. After 3 years of ownership, the dryer stopped drying. I called Howard's about the warranty only to find that the GE Warranty was actually with Service Protection Advantage. I have tried to make appointments for repairs, but have been stood up 2 times. I have been without a dryer for ten (10) days.

Since July 12, I have been trying to schedule a repair of my GE refrigerator. I have spoken with several managers--Joel, Tracy, and Yolanda. They all assured they would call me back, but not one did. I have had nothing but problems with this refrigerator, since I bought it. I doubt I would ever buy a GE appliance again. The freezer either melts and ruins all my food or is frosted completely. I have had to use coolers, waiting for a repairman. And the problem was never really fixed. All my fruits and veggies froze.

Staples offered me this extended plan which was supposed to cover 100% parts and labor. I specifically asked if the battery is covered and they said sure. I called 1.5 years after my purchase to replace my dead battery and they said battery is not included in the plan because it is consumable parts. In this plan they refer to things like: knobs, remotes, cartridges, drums, etc) and when I asked where is the battery they said it is under "etc".

On January 6, 2010, I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. I had purchased this from Home Depot. The warranty company (Assurant) called a local service company to come out and look at our refrigerator.

In late October 2009, my Miele washing machine failed. It was determined that the drum froze up. It was insured by a service contract dated 01/2006 [American Bankers Insurance Co of Florida, div of Assurant] and renewed 03/2009. Premiums of $800 plus were paid to cover a Miele washer. Three different appliance service companies determined that it was not repairable and a replacement was needed. The insurance company wanted to offer $872, later moved up to $1399.20.

I bought an extended protection service warranty for an ATV purchased from McCune Cycle World in Mansfield, Ohio. The protection was purchased in Dec. 2005. If after four years, no claims were made, the full purchase price minus an administration fee would be refunded. The purchase price was $632. Four years have passed and I am attempting to recover the fee without much luck. All the necessary papers were sent in a timely fashion via registered mail. As of today, Jan. 20, 2010, the return card has not been returned, and we have not heard from Assurant Pro.

The appliance company was contacted the beginning of November to repair a furnace on my 2001 home. They have yet to fix the repair almost a season later. The company they have contracted is difficult to contact and has not kept appointment times. The company they contracted has difficulty troubleshooting the problem and has been to my home 5 times. Assurant Solutions has failed to return my calls and refuses to refund me or credit me for the problem stated. The company also is now telling me that it is the manufacturer’s problem to replace specific parts. I have five children ages 3-9 in my home along with two adults who have suffered the cold weather. Temperatures were in the 20s during nights and early mornings with no heat in my home. Many attempts were made to the contractor and insurance company to resolve this and still have yet to be done.

I purchased a TV from Circuit City in September of 2008. With the TV, I also purchased a 3-year protection plan upon being told by the salesperson that if anything happens to the TV, it will be fixed or replaced. In June of 2009, there was a problem with the TV. While watching the TV, the picture went black and a crack ran through the upper right corner of the screen. When I approached the TV, it was extremely hot. I called the number provided for Assurant solutions, who took over responsibility for Circuit City protection plans and was told that I had to contact the manufacturer since the TV was less than a year old. I contacted Element (the manufacturer) and was told that the Circuit City plan overrides the manufacturer warranty.

I purchased a Sony VAIO laptop from a CompUSA store back in 2006. In addition, I purchased a 3-year extended warranty. My battery has recently expired and I called to request a new one which should be covered in my plan. The laptop was purchased on 3/11/2006. I called to request the battery on 2/26/2009. The Assurant reps could not locate any record of my purchase and requested that I fax them a copy of the original receipt. I faxed them a copy but still they have not been able to accommodate my request and is still saying that they have no record of my purchase. This computer has been serviced twice prior; a disk crash in 2007 and display problem in 2008... So for them to say that they have no record is just amazing to me. I have called seven times since the first call and have made no progress. I've paid for a three-year warranty and am entitled to my battery for my laptop.