Select Home Warranty Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
+1 more
About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
Filter by Rating
- (10,712)
- (1,716)
- (484)
- (218)
- (3,577)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed June 17, 2018
Hello. David was great help in explaining how your policy is better than Choice Warranty and he really went into detail and created a plan that worked for me and gave me a payment that made sense. I thought David did an excellent job and he was very patient with all of my questions. He took the time go thru the contract, explained to me certain points and optional coverages and what the costs would be. Thank you.
Reviewed June 17, 2018
Adam ** did a good job and his customer service up to date and acceptable regarding filing claim policies and warranty. I'm sure it will be helpful when that the time comes for me to need it But, I never received my warranty policy in my email or spam mail. Please, email my information warranty policy so I can review the contracts or you may call me if needed. Again, thank you for your help.
Reviewed June 16, 2018
Select Home Warranty is the worst company ever. Do not buy this insurance!!! They lied about covering tankless water heaters when I signed up and they denied my claim when I had an issue with our heater. I also made a claim with my microwave that was also denied. I used to have First American Home Warranty and they were 100% better than SHW. Don't buy this warranty, go with another company.
Reviewed June 16, 2018
I called Select Home Warranty today and spoke with Fred a customer service representative. Today he was very helpful and kind. Fred went over the specials the company had to offer and took his time and answered every question I could think of while speaking with him. I had no intentions of becoming a customer today but after speaking with Fred I changed my mind. Thank you Fred. I feel I made a great decision today.
Reviewed June 15, 2018
Zachary was a great help assisting me with selecting the right home appliance warranty insurance package that best fit our needs for our home. He went over the different plans, prices and payment options, to include the stand alone freezer and we also included the roof leak policy into our plan. I talked with another company prior to going with Select Home Warranty. Not only could they not find my address in their database the price point was higher than Select's. Thank you again Zachary for all your help.
Reviewed June 15, 2018
I receive email to renew my policy with same rate as last year and that was good. Your agent was cleaner about coverage and benefit. I had a good experience since I was not clear about same area of coverage. The only thing is why you are not cover broken stuff and only cover mechanical stuff.
Reviewed June 15, 2018
Brad did a great job explaining coverages and options to us and did his best to maximize the value of our out of pocket expenses. We are looking forward to things running smoothly when and if we need this coverage. We really liked the idea that he was able to save us money upfront while ensuring that we will have the most comprehensive coverage for our needs. I really like the knowledge that we are able to pick our own contractors should we need to get something fixed. Since we built our custom home within the last year, we like the idea that those who installed everything and worked on our home can also be the ones who service anything as need be. They are the most familiar with how everything was done and are reputable. The pricing offered, the low service call fees, and the fix or replace policy really sold us.
Reviewed June 15, 2018
This company denied my claim by plugging in an arbitrary date that the washer broke down. They did this to avoid paying for a claim by saying that it was a preexisting condition by one day. Had they put in June 8th instead of June 7th they would have paid the claim. Instead they denied it. The washer actually broke down on the 11th not the 7th. Very important details. Also, the contract they sent me specifically states that my service fee was $60.00, they charged me $100.00. They said because they meant for it say 100 instead of 60 that they do not have to comply with their own contract. Very slimy. I am held to the details of the contract but they are not. Very convenient for them. Do not do business with this company.
Reviewed June 15, 2018
Select Home Warranty is a SCAM. The most they will pay out for a claim is $150. They take 10 days to just look a claim, then you have to keep calling to follow-up and then they ask you for the same stuff you already sent them and say they didn't receive it, then they want you to come up with 3 years of receipts of service for your HVAC system even though I just purchased this house 6 months ago and obviously that's not possible. All their marketing is gearing towards homebuyers and realtors to scam you into thinking you will be covered so you feel at ease moving into your new home, but nothing is covered.
Reviewed June 15, 2018
Excellent service from ISSAC who provided an great plan which works well for my home warranty. There was no pressure by him but he informed me about the various options available. It was a pleasure working with him. It will provide coverage for the essential home appliances including our roof. We had service with another company but were impressed with the customer service awards that SELECT HOME WARRANTY has been awarded recently. Since it guarantees easy availability of contractors in our area, its ease of seeking service, and its refund policies make this an excellent home warranty plan.
Reviewed June 15, 2018
All in all my experience was good. My Select Home Warranty covered the problem and the final cost was very manageable. I had confidence in the company that responded to my request and they responded quickly to resolve the problem. My experience with the claims department was not as smooth and caused a lot of anxiety for me but the friction was resolved quickly and the claim approved in reasonable time. I feel my Select Home Warranty was a good investment. This was the first time I used it and I was very glad it was there.
Reviewed June 15, 2018
I paid SHW over $800 to cover my home and pool system. I submitted three claims and all three were disapproved for various lame reasons. First was my freezer and they said ice makers weren't covered. Crazy! It was the complete unit that was broken and they refused it. Second claim was for my plumbing, which is covered in the policy. No help! Third claim was my pool pump and that is a long drawn out story in itself as they told me to hire my own contractor and after doing so, they said it wasn't covered. Three strikes and you are out. So! I paid $800 for the warranty, plus $60 for the first contractor to look at the freezer and then had to buy it myself, which was another $350. Then $60 to look at the plumbing. Still broken! Third time $60 for the pool pump assessment and then I had to pay $450 to get it fixed. All in all I spent $1770 and got the shaft.
Please don't make the mistake I did. Oh! If you do, when you try to cancel they will prolong it with all kinds of excuses promising you that they see where they are at fault and will call you back and give you their extension. News flash! The extension will not work and they are stalling you. Then when they finally cancel your warranty they will tell you that you have no money left on the warranty. These guys survive off of the numbers. 350 million Americans and they suck the money of the few boneheads like me that chose them. Once again, don't do it! They should be part of a class action suit. Any takers?
Reviewed June 14, 2018
Our agent was Mark and he gave us a wonderful deal! He made it really easy and affordable. He gave us a coupon for roof coverage that was so awesome!! We got the full coverage plus the roof protection and were very happy with the price! Mark also was able to give us two months extra coverage on our yearly plan. I don’t know how many ways I can say we were satisfied with the coverage but hopefully this will do.
Reviewed June 14, 2018
Very helpful, knowledgeable and informative. Would highly recommend to my friends. I hope the company gives me as great of service thru out the next year that Jim gave in setting up my new warranty. We had another company when we bought the house. They were very unhelpful so a warranty company was not on my mind to get a new company but Jim's attitude and explanation changed my mind. Here is hoping He is right what he told me.
Reviewed June 14, 2018
Very pleased with Zachary's knowledge and quick response. Happy with my decision! I can rest easy knowing I have this home warranty! The ratings I've seen on Select Home Warranty made it easy to make this my choice for my Home Warranty. Zachary added roof leak coverage, and also gave me an additional two months of coverage for the same price. I will be passing this information to all my friends and family and will highly recommend this home warranty to everyone I know.
Reviewed June 14, 2018
They cover everything that I needed and the agent was very helpful, experienced and friendly. This is only based on the sign up and registration process. I hope that if I need to utilize their services for anything in my new home it will be equally as easy to process. The discounts awarded are also notable and quite a money saver. After shopping around they offered me the best bang for my buck. The agent I spoke with had been with the company for 9 years which speaks to the quality of service and reliability that I am looking forward to.
Reviewed June 14, 2018
Appeared they worked with me. Eager to see how the coverage is if something needs fixing (Hopefully nothing major will happen). They have great discount and the coverage seems to be all-inclusive. The process was very easy. Also easy to navigate through the website. The customer service rep on the phone really helped me out and provided several options for payment and allowed for different additional options to the coverage. As of right now they get five stars from me. Hopefully they will be getting the same five stars at the end of my coverage.
Reviewed June 14, 2018
Jonathan ** was prompt and informative. I called at the end of a day and he stayed on the line with me and explained everything I wanted to know. The policy and paid invoice were delivered promptly for my closing. The choices and options were well-explained and helped me in my selection.
Reviewed June 14, 2018
Sam ** did a splendid job selling us $1,500 worth of services. After taking the time to read other ComsumerAffairs Reports, we decided the SELECT HOME WARRANTY was not the company to try to do business with. We have tried for 3 WEEKS to get Mr. ** to cancel our contracts as they appear to be worthless. ZERO response from Mr. **. So we'll take his advice and DISPUTE HIS $1,500 CHARGES TO OUR CREDIT CARD COMPANY. Really a sad way to do business. ALL SALES - NO SERVICE!
Reviewed June 14, 2018
Good quality sales service. Provided all information requested and patiently answered questions until I was comfortable moving forward. Detailed various plan options and reviewed my primary concerns and accounted for my circumstances. Because plan options vary, it can be overwhelming deciding which items I wanted to have covered, what premiums and deductibles are available, and more. I received calls from several other home warranty companies and the representatives were often rushing and pushing to receive my credit card information when I had not indicated that I wanted to receive service.
Reviewed June 14, 2018
David talked to me clearly and gave me detailed information to make the adequate decision about the policy. Worked with me with patiently on Home Warranty to come up with a policy that would meet my needs and replace a current warranty I have with a competitor. Ending up agreeing to a full year warranty (+3 months free) with a reduced service fee of $45 and guaranteed the same yearly cost and fee upon renewal thereafter. Great customer service with everything provided in the hard documentation. Thank you, David.
Reviewed June 14, 2018
They offered great deals and were very pleasant to talk to. They were not too pushy and had several different payment options. My only complaint is that I did not receive any kind of paperwork that explained my policy in detail. They have good customer service but it would help to have documentation. I have not had to use their services yet so I can't say anything about that. I'm hoping they are a reliable and easy company to work with.
Reviewed June 14, 2018
Select did not hesitate to ensure that our issue (Garbage disposal repair) was taken care of. We were pleased with the customer service. Never thought having home warranty insurance was worth it until now. The process was smooth. Although we are scheduled to be reimbursed for our part, I feel as though paying the fee for the plumber should have been included. All in all it is worth it and I would recommend Select to anyone looking to purchase home warranty insurance.
Reviewed June 14, 2018
Nathan was very helpful in explaining the process and fees associated with service calls. Also, that there is a no fee for cancellation policy. I really like the option to that you are able to select your own technician if you like and that the claim are usually processed with a day.
Reviewed June 14, 2018
I was planning on cancelling my existing home warranty with another company and was just pricing to see if I was paying too much. Jonathan ended up talking me in to signing a new Home Warranty with Select even though I have mostly replaced all my appliances. He gave me a Great deal and explained even if I need one appliance such as a Water heater or dryer it's worth the cost and I can recoup my money. Very polite and helpful. I would suggest him to other homeowners.
Reviewed June 14, 2018
My salesperson was Named Abraham, not only was he a professional, but he made me a great deal. I felt comfortable with the information that he gave me. I will also recommend this warranty to my family and friends. It is such a great deal, that I know that they will definitely be interested in hearing about this and we always try to help each other look for great deals, and this is a great deal, and I had a great salesperson as well.
Reviewed June 13, 2018
Brad was excellent. He offered me some good advice. He also offered me the best deal you had to offer. He took his time to explain my payment options too. Although it was a little hard to hear sometimes with the background noise, he would just speak louder. He gave me all the information I needed to complete the survey and get a free month tacked on to the plan I chose. He reached out to me on several different mediums so it made it easy to find him and contact him back.
Reviewed June 13, 2018
Sol did great! He explained everything and I feel like he gave me a good deal. I feel more at ease with what he provided. I ended up getting the package to last 6 years and he explained the savings in a way that made sense. Even though I wasn’t trying not to spend a lot I feel like it’s worth it. I would recommend anyone buying a house to purchase a home warranty. I hope when I have a claim the process is simple as well and Sol gave me a a free claim as well.
Reviewed June 13, 2018
Good, knowledgeable salesman. Not pushy. Easy to talk with. Polite. Respectful. Gave me all the information which I asked for in an understandable manner. Friendly fellow also. He knew the subject matter very well and communicated it to me well. He also gave me the opportunity to extend the contractual period, first of all to five years, then to three years, then finally to two years. He impressed me as a person who believed in the product which he was attempting to sell me. That meant an awful lot to me.
Reviewed June 13, 2018
I had a great visit on the phone with Jim **, he was professional and polite, answered all my questions with no hesitation. I have only needed to call for service one time but I spoke with a person right away and got the issue resolved. I know that with only one call my worries will be taken care of right away. I really do appreciate knowing that. Thanks to Jim, I have renewed my policy and plan on doing so again next year.
Reviewed June 13, 2018
Select Home Warranty has three plans to choose from. I went with the Gold plan and after shopping around found it to be the best price on the market. Shop around for yourself, but I feel better knowing my A/C and heater will be covered if it breaks over the next 15 months - and at a reasonable price. It's great being able to lock in a price for 1, 3 or 5 years. I paid for a full year up front so I wouldn't have to worry about any issues in the future. It's easy to talk with any of their employees and someone always picked up when I called.
Reviewed June 13, 2018
After researching the top 2018 home warranty companies, l just purchased a Platinum Care home warranty from Select Home Warranty. The representative that I spoke with "Allen" answered all my questions and was both knowledgeable and courteous. The time to get all the facts and make a decision took less than 5 minutes. This was something that I have been needing to do for some time now and it was so easy. I now feel great knowing we are covered for any unforeseen breakdowns. Thanks again to Allen at Select Home Warranty for making this such a pleasant experience.
Reviewed June 13, 2018
Happy with the plan. It appears to cover all that is listed in the contract. The only item not necessary is the garage door as that is covered by the condo association. All the other appliances are my responsibility including the air & heating unit, water heater, some plumbing. The condo association covers the roof windows, doors, common areas, general maintenance of bldg. & common areas. I have received the warranty info & service info from Jonathan who has done a good job in providing info on the program along with various discounts also available in the platinum plan.
Reviewed June 13, 2018
Adam was very helpful and provided all the info I needed to make an informed decision. I had several questions about the policy and how it worked which Adam took the time to explain in detail. He easily convinced me of the quality of their service and I upgraded to a 3 year term.
Reviewed June 13, 2018
I talked with Sam and he set me up with a fair price and commitment to be better than my previous warranty company. The call was easy and after a little explanation of what I was paying and what I was trying to get done, we were able to work it out. It was one of the better sales calls I've had lately. I just signed up today and you always hope that you don't have to call, but glad to know that the next call won't break the bank if something goes bad.
Reviewed June 13, 2018
Salesperson, Isaac, was very helpful as he explained the different types of renewal options and did not pressure me into any additional coverage. After I explained my situation, he thoroughly went through the different types of multi-year coverage options and the benefits of each. My previous experience with a competitor was not good for a variety of reasons and I was concerned about finding another reputable warranty company. While I have not needed to place a service call to date, I am confident the matter will be handled, accordingly based on my experience with the sales department.
Reviewed June 13, 2018
Get a very quick response from sale man Richard. He is professional and very clear about the plan and discounts. The plan has very good value with lots of promotion discounts and low service fee ($ 45) for multiple years contract. I picked the most expensive one which covered AC. New contract and no claim yet. Will try at least for one year and report back here again. Thank you for reading!
Reviewed June 13, 2018
Signing up was super easy and fast, although I have not yet needed to use the service the price was much better than several competitors and I was contacted immediately. Coverage includes all of the most important items in the home like roof, plumbing and electrical systems and all appliances. I bought the warranty for the person who is purchasing my house for sale, and they will really rest easier knowing everything is covered in case of emergency.
Reviewed June 13, 2018
Easy to sign up, reasonable prices. I have had a warranty through another company for years, but due to price increases, Select offered a better value for the money. Coverage appear to be very similar. Only difference is the geothermal unit is not covered but that is still covered under the manufacturer warranty. We have multiple properties and the discount to cover all was very good. It makes it easy to maintain then since we don't have to worry about the mechanical parts.
Reviewed June 13, 2018
I thought all to be very courteous, answered all my questions. I am a realtor and ordered this for a client I sold a home to and will use you for all my clients. I will also tell other agents about you. As we have not had to have a claim so far 5 stars. The price was great. Was wondering if you have any pamphlets I could give out to my clients and fellow realtors.
Reviewed June 13, 2018
My representative Abraham was very professional and informative. He answered all questions asked. Being a senior citizen you want honesty from any reps or companies that you deal with, and I feel comfortable by contacting your company because of the great customer service. I have over the years being in my home and through many weather related incidences need that extra coverage for my peace of mind. I am hoping that by not having to go to the yellow pages I will be taken care of as promised.
Reviewed June 13, 2018
The agent was very helpful and explained coverage effectively, along with providing additional rebates. With the rebate offers and extended service option, the service appears to be significantly cheaper than other warranty providers. The service is transferable if you sell your house, you can carry coverage to a new residence, or you can cancel and receive a prorated refund. I haven't had to use the warranty service yet, so I can't provide information regarding service requests execution or demonstrated coverage.
Reviewed June 13, 2018
Confident sales rep about the offered products and was straight to the point, which I liked. Answered all my questions very quickly. If the coverage is as he described such as response within a 8 hour timeframe from service call I'm sure I will be pleased with the company and if the company corrects the issue on the first time around instead of putting "band aids" on the issues. I also like how it was highlighted that I could cancel at any time I was not satisfied and could receive a refund on the remaining of the policy.
Reviewed June 13, 2018
Richard was great at outlining my options for renewal and the different rates. He made it quick, clear and painless as to the coverage I was getting, the service fees and the special promotions available to make an informed decision that fit within my budget and needs. Select is one of the few home warranty companies that will cover sprinkler systems - an important coverage area for me, and offered a very competitive rate. I've been a client of theirs for the past year and had relatively good response time and coverage levels, as compared to other home warranty companies.
Reviewed June 13, 2018
Isaac went through several options... and offered various ways I could save money on the different options. Advised me of what costs could be... what others were charging and how I might be able to save additional dollars with the different programs that Select Home Warranty had to offer. I appreciated him taking time to explain what was and is available and the best way to best deal for what I needed. I can cancel after 30 days if I decide later that I do not want the coverage that I have agreed to and I also get 6 months free if I sign up for a three year program.
Reviewed June 13, 2018
I kept checking with SHW on Monday with the hope that it could rush the process. SHW said they did not get the codes from technician, so they contacted the technician to get the code. I had to make sure that SHW had what was needed. I called SHW every 3-4 hrs to follow up. They said the same thing, "Please wait for 48 hrs. It's under review by our manager of authorization dept."
After 48 hrs, I called Wednesday morning, SHW said they didn't have the code from the technician!!! What the heck was that? They kept saying "It's under review. And now they just didn't have the code." I had to ask SHW to call the technician again and let him provide the codes while I was holding the line. I bet the technician was upset with this as well.
Then, SHW told me to WAIT for another 24 hrs since they just received the codes. But they would escalate the case since it had been long after the first report about the issue last Friday. I was really really mad at this. I asked to speak to a manager of that authorization dept or someone who could give me a better solution. They said all I could do was to write an email to that authorization dept or they could have someone call me. I told them, have someone call me. I wanted to find out how to cancel my plan. I am very unhappy with the service. I signed a 2-year plan and I still have 1 more year left.
Guess what! No one from SHW called. I am now hoping that my issue will get resolved very very soon. I bought the plan to have "a piece of mind", but what I get from this is I am having is a pressure from my tenant and bad services from SHW. I know SHW trying to avoid paying for the work. So they try to make it so hard and difficult to get the issue fixed. This is the first time I ever reviewed anything. I hope this can help anyone who is thinking about getting a home warranty plan make a right decision. I wasted my $500 on having one. I would give a million negative stars if I could.
Reviewed June 13, 2018
Abraham ** your Senior Account Representative was very professional in handling my request for a quote, providing additional guidance on the type of warranty that fits my needs and follow through with emails and phones calls. Excellent employee. Additionally, when another representative called to address my request for a quote, he was very professional when I informed him I had already spoken to Abraham. He immediately transferred my call. I say this because I was once in sales and everyone wants new business. This individual is a team player and if you send me his name I will recommend him and Abraham to family and friends. Splitting the new business, so everyone makes their numbers.
Reviewed June 13, 2018
I had been shopping for a home warranty for some time. I had spoken with multiple other companies. I found the service representatives rude at other companies. I found Alan at Select Home Warranty who was very knowledgeable and very pleasant to work with. I am still in my waiting period before I can make a claim and have not had a need to make a claim so I cannot speak to how well that process works. I can speak to the purchase process which was very smooth. Alan was great!
Reviewed June 13, 2018
I recently created an account and purchased a warranty plan from Select Home Warranty. Mark ** did a great job explaining the various options and incentives to help find a warranty plan that fit my needs. I switched to Select Home Warranty from another provider. I appreciate the ability to customize the options on my plan. I took advantage of the roof and sprinkler system add-ons, which are not offered by some providers. I would recommend Select Home Warranty to others, and wish I'd found them sooner.
Reviewed June 13, 2018
Warranty do not cover Freon leaks. Took a week to deny my claim. I accepted most of the blame for not fully reading the contract but I still believe it could have been handled quicker. Legally y’all did everything to the letter but overall my experience is negative. My covered appliance was not covered. How can I be happy about that. The only other thing I discovered is if I didn’t have three years of maintenance records everything was voided. This is something that should have been included with the sales pitch. I paid for a full year so I feel trapped. If I was on a month to month I not sure I would remain a customer.
Reviewed June 13, 2018
I called over a week ago about a dryer claim and I have yet to hear anything about it. I have called to inquire about this issue and was speaking to someone on the phone who was going look into the issue and suddenly I got a voicemail for who knows who. I am dissatisfied because I was told that services could be dispatched same day and it's been over a week! I have no dryer right now and it's very frustrating to be waiting on a company to refer me to another company, who I'm sure I will also be waiting on.
Reviewed June 13, 2018
Adam was eager to get the best price for our policy. He was very polite and helpful. He was knowledgeable and able to answer questions quickly. I like that we could use a service person we already know.
Reviewed June 13, 2018
Fred was very nice, polite, and helpful on the phone. He was not overly pushy as some phone salesmen can be. He allowed me ample time to talk it over with my husband and he followed up with me the next day as planned. He also made sure I was fully aware of all the options available to us. The coverage offered is good. The yearly price is really good. I will definitely recommend Select Home Warranty to all of my friends.
Reviewed June 13, 2018
They market to first-time home buyers, new homeowners, and real estate agents but all they're doing is taking your premium and they don't cover anything in the claims besides the minimum of $150. They need you to provide three years of receipts of service for anything to be replaced or fixed. How can you provide receipts when you've only lived in the house for 7 months? That's how they can try to get away with it because of the three years period you don't see on the small print. What a scam. Do not buy a warranty from them.
Reviewed June 12, 2018
I've spent 2 years getting the runaround from Select regarding my AC unit. I've called on them for only one issue in the several years I've been with them and it's been nothing but excuses for not covering the AC unit. If you can actually understand the "customer service" Reps on the phone, they'll tell you what you want to hear, but when the time comes to write a check, CRICKETS!!!
Reviewed June 12, 2018
I did not sleep well because of the heat in my AC unit not working well. I really appreciated the rep being so kind and nice this morning when I called. This was so unexpected because I have a really nice unit. It's not that old. I will share my experience with my family and friends because that's what we need more good customer service. I'm just waiting to see are they going to come out today because this really needs to be taken care of before I go to work today. Your attention to this matter is greatly appreciated.
Reviewed June 11, 2018
Belinda was very helpful and informative. Should I need to submit a claim I am confident Select Home Warranty will deliver as promised. The coverage I selected is very extensive, more than other home warranty companies I researched. The purchase process was very easy. I was able to complete the entire transaction in about 20 minutes from a complete review of my options to final payment. I am planning on selling my home and hassle free transfer to the new owners was important to me. I would recommend this to others.
Reviewed June 11, 2018
Select Home Warranty approved a new AC motor for our house, told the maintenance guy to go ahead and change it, and gave me the amount of reimbursement on the phone (it was the cost of motor minus $60 out of pocket). After we paid for it we were informed that they only covered $150. Emailed and called them many times, got transferred around and explained the situation countless times. They finally apologized for misinforming us but said they couldn't do anything. We are out of $700 for a decision that they have made for us. You would think purchasing a home warranty makes life easier, but that's not the case with Select Home Warranty at all.
Reviewed June 11, 2018
I was talked into paying in advance for a three year policy. I was told it was a special and I would receive several months free and my service fee would only be $37, down from the $150, and down from the original $48 with a one year policy. I made a claim. It’s been over a week in 90+ degree weather waiting on my AC to be fixed. I am now told that my service fee will be $47. I could had someone come out and take care of it for $40. This is a SCAM! I have never received my policy, nor have I received an email from the agent as was promised. Do business elsewhere.
Reviewed June 11, 2018
It was fast and easy. My salesperson was knowledgeable and courteous. Not pushy. It was a very good experience. I look forward to a great relationship.I registered three homes, and will recommend the services to my clients. So far it has been a pleasurable experience. I am a real-estate professional and plan to recommend the warranty to my buyers and sellers. it is a great tool for sellers and buyers to ensure that their home purchase is a pleasurable one!
Reviewed June 11, 2018
I purchased SELECT HOME WARRANTY about a year ago & this is the first time I use after they charge me $41.66 monthly charges for the last 12 months. if you check their web page, they have 3 levels. Bronze Care - which don't cover a lot - lowest level, Gold Care - which is medium and their best one top of the line they called. Platinum Care - they stated they will cover even washer & dryer clothes.
So May, 31, 2018 I place a phone call and stated my washer & dryer is not working, they said I have to pay $100 deductible, they send their repairman, who stated, it's not repairable. They must be replace, and he requested $200 deductible - which I paid, said he will return & replace both washer & dryer. 8 days later SELECT HOME WARRANTY send email stating they will only reimburse $125, however the cost to replace washer & dryer is about $1500 - my question is this you should change your name to "we select the price we pay home warranty" or "10% DISCOUNT WARRANTY".
In my opinion, this is deceptive advertising, also known as false advertising or misleading, or unproven information to advertise products to consumers and may result in the consumer suffering a financial loss, or another form of damage to the consumer. I wasted over 8 hours on the phone for 8 days, over 10 emails. There are several types of false and misleading advertising tactics used by companies to lure in unsuspecting consumers. Some of these tactics include - Bait & Switch Advertising & Deceptive Form Contracts, this is wrong, deceptive form contracts have ambiguous promises or fine print in their contracts that are usually overlooked or misunderstood.
A false advertisement can further be classified as deceptive if the advertiser deliberately misleads the consumer, as opposed to making an honest mistake. Unethical advertising, on the other hand, will often distort or misrepresent its product and well as seek secretive means of cajoling or influencing its target audience. And Unethical marketing activities, in contrast, can destroy your business's reputation and possibly lead to legal troubles. this is confusing, misleading, or blatantly untrue statements when promoting a product.
Reviewed June 10, 2018
After considering several home warranty options, I chose Select Home Warranty. Adam called to offer me a lower deductible and discount on a multi-year plan. There seemed to be little risk, since I am able to get a pro-rated refund if I am unhappy with the company. The items covered under this warranty are more extensive than competing companies - there is even a free roof leak coverage included. There are optional coverages you can add for items such as swimming pools, well pumps and sprinkler systems. Many other companies don't offer those optional coverages.
Reviewed June 9, 2018
The service rep was extremely helpful and efficient during the sign up process. She was very professional and nice. Didn't oversell and was very clear what our options were for coverage. I would recommend you all to my friends. So far so good! While I have never dealt with your company before, I found the experience extremely comfortable and pleasant. Surprising for a call center. Gladly surprised. The call did not take more than 15 minutes. I hope we don't have to use your service but knowing that we are protected helps us sleep better at night.
Reviewed June 9, 2018
The rep made an offer I couldn't refuse he was helpful but I hope when I need to call for a repair that it goes smooth as this phone call. Repairs are costly so I decided to look for a home warranty if I ever need a repair. Hopefully this warranty will offset some of my cost. Not sure if this will or not. I'm going to try them on a month to month basis to see if I like the service's first. If in the future if I need a repair then I can decide if this is for me. I may commit to a longer contract then. Thank you again to the rep I spoke with.
Reviewed June 9, 2018
Incorrect policy Start and End date was used on new policy which I purchased on May 2018. Instead of adding 3 years 6 months to last date of previously purchased policy expiry date, Policy was extended from last year Start date, which is completely wrong. CS rep should have paid more attentions to the dates rather than celebrating the sale of extended warranty and messing up the whole purpose of purchase which solely depends on dates.
Reviewed June 8, 2018
Please guys do yourself a favor and do not buy a policy with this company. Absolutely nothing is covered and customer service is horrible. My home came with this warranty. I filed a claim in January and never received a callback, email, nothing. I paid for my repairs out of pocket. I called back in June (6 months later) to check the status and one rep told me my claim was not covered, then one rep told me I was approved for $45 dollars (note: I had a roof leak, wtf), and finally when I decided to cancel the rep told me there was a cancellation charge. Trust me I can't make this up. These people should be shut down.
Reviewed June 8, 2018
Knowledgeable and friendly customer service. Best rates with best coverage out there, lessening the "worry" factor on what you have covered. Low rate for service call deductible. No hassle to get a real person that speaks English on the phone. :) Prompt service, no wait on hold forever to get a live body. When I called a month later and the agent remembered who I was (that never happens) helping me add more policies to my account on more properties. Nice!
Reviewed June 8, 2018
So far Select Warranty has been pretty decent. They answer their phones, which is more than I can say for my previous warranty company. Their price was better and a lower deductible. A few times I had to get my own repair person and they reimbursed me. A few times, they would only pay what they felt the item was worth, which was not enough to cover the repair or replacement, I would have paid more to have everything covered.
Reviewed June 8, 2018
Signed up with SHW. The customer service rep was very professional and knowledgeable. I am happy to hear he spoke English very well, and I did not have to keep asking him to repeat something. I just hope when the time comes to actually have to use SHW, I won't get screwed.
Reviewed June 8, 2018
Contact I have had with your employees has been very pleasant. Response time has been as promised. My experience to date with the service representatives has been very nice. I am having my claim looked at again as I sent an email to the company. Unfortunately at this point my claim has been denied. And I disagree with the denial. I believe the warranty contract needs to be more clear because I don't see how it explains the denial of the claim.
Reviewed June 8, 2018
Sales representative Alan **, was very knowledgeable and helpful with adding discounts and explaining the policy and the different payment options. He gave us a great policy with a reasonable rate as well as free months. We have peace of mind about dealing with this company based on the phone call. He also gave us his contact information in case we had additional questions or problems with the policy. We are very satisfied with our purchase and look forward to a long relationship with this insurance company.
Reviewed June 8, 2018
Sol ** was excellent in explaining the warranty and how it works. He took the time and effort to answer the many questions that we had. A home warranty is something that you hope you do not have to use, but it gives you a piece of mind knowing that it is there! Your company was recommended to us by our brother in law and we will definitely recommend it to anyone looking for a home warranty company. Great job, Sol **.
Reviewed June 7, 2018
Kevin ** was extremely helpful and seemed to really care!! Excellent representative for the company!! Continued to ask questions relating to what I needed in a policy and tried to assist cost wise as much as he could!! Best experience with a home warranty company I've ever had! Previously had American Home Shield and was not pleased at all. I had MANY issues with them and I am very excited to begin this partnership with Select Home Warranty! Kevin made it so easy and painless! The reviews online so far don't do this company justice. The coverage they offer and the cost is perfect! With options of locked in rates as well, it was definitely exactly what I needed as a first time home owner! The security felt with a home warranty is amazing, and with a home warranty with Select Home Warranty, I am even more relieved! I am so glad I chose to shop around for home warranty options!
Reviewed June 7, 2018
Great service, easy to sign up, and affordable. The website is easy to understand, the policy is very comprehensive. The policy covers virtually everything that can go wrong with your home and also includes free roof leak coverage. Alan ** was VERY helpful during the signup. Made it very easy and took the time to answer all of my questions and hypothetical situations. No high pressure sales tactics, etc. I would highly recommend this service.
Reviewed June 7, 2018
Richard was very professional and listen very carefully to what I said. He offer discounts without the "Let talk to my manager". I had terminated conservations with different Home Warranty Companies. Their sales rep said I could possibly get me a better pricing if I would let him talk to their sales manager. I do not like that type of selling system. Richard was the fourth sales representative I talk to about home warranties. Thank goodness, I kept calling. Thank Richard for me.
Reviewed June 7, 2018
I let my original home warranty supplied by the realtor expire after the first year. Main reason I let it expire was because we did not use it. I am in the service business and believe in service contracts and warranties. I started shopping for a home warranty company and just made myself exhausted looking at all the companies. Select Home Warranty had some really good reviews. I have been very pleased with the service of all the representatives thus far.
Reviewed June 7, 2018
Great service and very good job. I will be referring Johnathan to a lot of my friends and family for his excellent work performance and enthusiasm in his field of work. I look forward to continued excellent service provided by him and the company.
Reviewed June 7, 2018
The air conditioner went on a blink on May 31. I called and reported the matter. The person who answered is Allie. She was friendly and courteous and told me I could call back 24/7 if any further problem arises. However, the next day a technician friend from the church came pressed a switch and the air conditioner started working fine, even to this day. Your appointed technician from Lonnie's Air conditioning and Heating did not call at all. I did not call them either.
Reviewed June 7, 2018
Hope you never have to use it but worth it if you do. We have used it a couple of times over 3 years and it pays for itself. The deductible is low and easy to pay when the service is done, no extra charges. We also like that it is a plus when selling your home. Renewed by phone, the guy was a little pushy and tried to get me to buy multiple years and I said NO numerous times. Finally I said sell me the one year plan like I had or I will ya another company.
Reviewed June 7, 2018
Sam provided a good deal and he was knowledgeable and was able answer all my questions. Also provide me with options to choose from. They have good coverage for good price, other companies were costly. I hope their service is as good, if I ever need to use it. Multiyear contracts also save some money. Ask for it see if you get any better offers. Will write another review after I use their services. $45 per service/call is also cheaper than other companies I used in the past.
Reviewed June 7, 2018
I signed up yesterday for Select Home Warranty. Sign up process was very easy and representative was definitely very helpful. I reached out to their call center and they were very helpful too. Overall people were nice. They had very competitive prices and gave me a very good deal for multiyear policy. The cost was $900 for 3 years and this cost was very competitive with 2 free service calls. I don't know how the service call experience is going to be, I hope it will as good as the signup process. Let's see how it goes.
Reviewed June 7, 2018
Shawn was very helpful and had full knowledge of the plan and how it could help me in managing my home expense. I was very pleased with him. The plan covers all the major areas that I have concern about. Very happy that it is fully transferable if we decide to move in the future. The price of the selected plan in comparison with others I had researched was the best value on the market that I could find. Very happy with the pricing.
Reviewed June 7, 2018
Very knowledgeable representative. Sam was very diligent in returning my questions by email and assisting with the warranty initiation. The process was very prompt and did not take a lot of valuable time that I did not have to waste in the weekend. Great to have an actual live persons to speak with on a Sunday! I am hopeful that, in the event of an issue, the claim process will be as smooth as the initiation was.
Reviewed June 7, 2018
I was not quite sure if I wanted to go with this company because I did not know anything about it, I had never heard of it. I looked online for a quote from multiple companies and as I was debating my decision Brad called me. He made me feel more sure about my decision. Brad explained the benefits of my plan with the company, making me think twice about the choice I was going to make. I think I'm going to really like this relationship.
Reviewed June 7, 2018
Customer service over phone was absolutely amazing. Abraham helped me with all my questions and concerns with this new company and made me feel right at home. He helped me out with all the options that I could have chose. He advised me that I would be very happy with the customer service and quick response to all service issues. He also advised me that I would be able to call 24/7 with all my needs.
Reviewed June 7, 2018
Assertive sales rep. called within mins of applying online. Gave me more cost effective options and I ended up with 6 yrs of coverage and 2 free months. Now let’s see how good the protection is over time. I await the policy to review it and see if the fine print offers some evidence that this policy is too good to be true. I will update the feedback after reading the policy. Hoping for peace of mind and a good experience with Select Home Warranty. Hope I never need to use them!!
Reviewed June 7, 2018
I requested a quote online. After reviewing the quote I continued to shop around before completing the transaction. I received a call from Sam in minutes. He gave me great information. Offered discounts. Was patient and Friendly. I am looking forward to working with this company. Thanks for your help Sam! You have a new customer. I also let my realtor know about the company so he can recommend it to other buyers and sellers.
Reviewed June 7, 2018
Belinda was very helpful and answered all my questions. She was very nice - it was a pleasure to speak to her! Provided excellent customer service. I’ll have peace of mind knowing all my appliances are covered in addition to the other items - ac, plumbing, water heater, disposal etc. I like the fact that I can call for repairs any time of day or night. I chose Select based on the good reviews. If I need repairs, I know I’ll be taken care of.
Reviewed June 7, 2018
Warranty for 3 1/2 years plus 1 month. Thank you very much. This help relieve some of the pressure on knowing things are under warranty. Thank you again for all your help. I really wanted the 5 years but we will call back after this policy expires. I will be referring our children to get this same policy. Thank you. SHW ** This is our policy order number. Please send information on the extra 1 and that this is for 3 1/2 years with service call at $60 dollars. Thanks again.
Reviewed June 7, 2018
Just signed up for new policy yesterday. Will be reviewing documents and contact today. So far, I am satisfied. Belinda was helpful and answered all of my questions. The price was reasonable and I was able to speak with someone in a timely manner. I am looking forward to seeing how it goes and being a long time customer. I am new to company and not able to provide a lot of information but hope to soon. Everyone I have spoken to has been professional and helpful. Thank you.
Reviewed June 7, 2018
I had a great experience. I was emailed a quote extremely fast and was also contacted for follow up in a timely manner. Belinda was helpful and did not make me feel pressured to purchase this warranty. She answered all my questions and was very professional. I feel this saved me a lot of money by purchasing all my warranties together. I was emailed a quote extremely fast and was also contacted for follow up in a timely manner.
Reviewed June 7, 2018
Too many phone calls and emails after signing up for a quote. Was getting at least one phone call per day. Also had several emails per day telling me about the service. Representative was polite and not pushy. First time having a home protection plan. Have not had a claim, but hoping the process goes smoothly if needed.
Reviewed June 7, 2018
I am satisfied with the warranty coverage. I used it in the past for a dryer repair. The contractor was unable to fix the repair so I submitted a claim. A check was mailed to me in the amount of $350 to go towards purchase of a new one. I was able to purchase a new dryer on sale for $400. I have referred the company to family and friends and shared my experience via social media. One happy customer!!!
Reviewed June 7, 2018
My wife and I both spoke to people on the phone and had a very pleasant experience. Very polite and very helpful people. My wife actually was the one that signed us up over the phone and she said it was quick and easy. No hassle. We also received a very nice promotional price. Thank you folks for giving us a great deal and pricing to match. Star rated people. Keep up the great work. I was recommended by my neighbors who talked very highly of your company so we looked into it and decided it was the company we wanted for our warranty.
Reviewed June 7, 2018
The experience I had with the representative was wonderful! It was simple and quick. I was taken care of immediately in a very timely manner. I had a very courteous, friendly and efficient representative! Thank you so much! I would most definitely recommend your company to any of my friends who have a home and that need a warranty. This is giving me so much peace! I no longer have to be afraid of something breaking down and not being able to afford to take care of it
Reviewed June 7, 2018
Allen at ext ** was able to answer all my questions. He set my account up. I have already referred to friends to him. I will have to see how things go if I have to file a claim. That will be a true test of customer service. I intend on referring other family and friends to this service. I really don't have much more to say at this time until I have to use the service.
Reviewed June 7, 2018
The customer service was very informative about answering all of my questions and made me feel very good about my decision to join your company. He supplied me all of the information that I needed to get my policy started and he worked with me and made me comfortable about my service fees and my monthly payments. Thank you for all of your help in getting me started. He also assured me that I can have my monthly payments changed to meet my needs. Was very happy About that a look also.
Reviewed June 7, 2018
First off I want to thank Abraham for doing such a great job on setting up my account. I described to him the experience I had with my past warranty company and he assured me their company is top grade. I haven’t received service from this company yet but he did set me up with a very good plan. Abraham was very understanding and told me various things about the company that reassured me they might surpass my interest and needs within the company. I’m just looking for a company that will get the job done when it comes to sending a tech to my house and fixing the equipment that needs to be fixed the right way and the first time. I really think this company will get it done.
Reviewed June 7, 2018
Sol was amazing at explaining all policies and promotions available. He showed patience and understanding with all my questions and concerns especially since I’m a new homeowner. He even adjusted my policy from the original one I chose to extending it according to another promotion offered. Sol was great to work with. The company sounds organized and legit. Reviewed all other reviews before going forward and was very happy with what I experienced. If you choose to go with home warranty ask for Sol!
Reviewed June 7, 2018
Excellent communication and professionalism. Wanted to give best deal to customer. Look forward to getting same professionalism if confronted with any Home issues. Would certainly recommend to any friend or homeowners in area. Experience in past has been less than pleasing when dealing with home issues. We are not at this vacation home full time so when there need good business relationships. Look forward to seeing the same professionalism if needed that this phone call and contractual agreement was tonight.
Reviewed June 7, 2018
The sales associate was very friendly and helpful. They explained what would be covered and added one in place of another that I did not have. I do not have a garbage disposal, so they added coverage for my water well in its place. They went on to offer roof leak coverage at no additional cost. The price I paid was one hundred dollars less than what was advertised so that was a bonus as well.
Reviewed June 6, 2018
I was most impressed with the way I was treated during my conversation regarding a home warranty. In fact, our call was dropped, and my representative called me back immediately. I had many questions for the representative and he was most patient with me. I hope the service is as satisfying as was my experience conversing with the Kevin **. I highly recommend your contacting them regarding a home warranty. I liked what this warranty covered, much more extensive than others that I researched. In addition, I especially liked the bonus that was being offered when I enrolled.
Reviewed June 6, 2018
Kevin ** was our representative from whom we purchased an additional extended warranty. We called to get more info on the original policy purchased for us by the seller of the condo we are trying to buy. He explained what was covered under this policy and then presented us with two additional options for us to extend the policy at a discounted rate. He was not pushy, but was informative and helpful. We were happy with his service and made us feel more comfortable about a home warranty that we had never purchased before.
Reviewed June 6, 2018
I purchased two home gold warranties with the help of Brad, very professional and I feel I got a good deal through him, I would recommend dealing with Brad for good deals, I think that every deal that is made is great, I am hoping that this works out for the purchase. Sounds like a great deal and hope I don’t ever have to use it. I am so happy for a program like this, had no idea one even existed, thanks again for the help and look forward to many years to come.
Reviewed June 6, 2018
David was a pleasure to work with. He quoted me prices and did a good job of upselling me to an extended plan. I like that I have the ability to review the coverage and have 30 days to decide if I want to keep the policy.
Reviewed June 6, 2018
I had to make multiple calls to receive my contract via email. Each time the email was incorrect. Difficult to understand why because my name is my email. They did not have difficulty with the spelling to charge my account. But it took 3 times to call and spell my email. Hope this is not an indication of the service in the future.
Reviewed June 6, 2018
We are well satisfied with the service we received from Mr. Jim **. He is very knowledgeable and answered all of my questions. We have a peace of mind knowing we have the support of this company should a need ever arise. We have had another home warranty in the past but feel this company is the best for our needs and the price and payment method are very accommodating for our budget. Thank you again for your service.
Reviewed June 6, 2018
This company is just like every other home warranty company out there in the public. If it's something small you're likely to get it covered. If it's a larger claim they will find a way to avoid paying you. Wish I had just stuck the $51 a month into a savings account. I would have been much better off. My central air conditioning died yesterday and I called in a claim. They sent some idiot to my house said the heat pump was gone and had to be replaced and promised to fight for me. Gave him a $60 deductible on a credit card which he signed when I refused until I got some paperwork. Cancelled the credit card and reported it to the bank as fraud since he signed it.
Company denies the claim saying they won't pay the claim because the unit was freon based. They might have wanted to say that when I signed up for their crappy insurance. Tried to talk to a supervisor at the company and all you get is the runaround. They either say we don't have any or my supervisor will tell you the same thing I am telling you. All of these warranty companies are absolutely the same no matter how different they tell you they are from the others. They shouldn't be allowed to operate in the state of Maryland. Going to file a complaint with the Maryland Attorney General's office and the Insurance commissioner but they will probably get a way with it. I should have stuck the premium into a savings account. I'm will to bet that most of the review on here are written by people they make up.
Reviewed June 6, 2018
I purchased a home warranty policy in September and made a claim in October for a toilet flushing mechanism. I paid the service call fee and it was replaced after several days. I called in a new claim, same issue, different bathroom. They sent an email saying, "Your claim has been approved." Same plumber. He came out several days later, collected the service fee and left. Then I received an email stating the claim was rejected because I HAD CAPPED OUT by using my policy within the first 3 months. Nowhere in the contract does it say so. I am an attorney. I know a bad contract, and this is one of them. It says the amount will increase after 3 months, but it does NOT say you won't be covered if you have used it within the first 3 months. Save your money. Do NOT buy this policy. Pass it on.
Reviewed June 6, 2018
They do NOT replace broken items with like-for-like as stated in their Terms & Conditions (wifi thermostat was replaced with builder grade) and after filing a claim for a PLUMBER, they assigned an HVAC company then, after they realized their mistake, they took another 2 days (after multiple calls and emails) to locate a local tech to come out. It's been 1 week today. When on the phone with a CSR, I requested to speak with a supervisor and was told "Will" was too busy taking other calls to speak with me. What a surprise. I've been reading all the consumer reviews for Select and don't understand why they get such glowing reviews when I pay $700/yr for a custom warranty and get such lousy service. They are even rated in the top 5 of a top ten list of best home warranty companies. I live in a 10k resident town halfway between 2 major cities in northern AZ. Why am I having so much trouble getting a plumber to clear a simple drain clog?
Reviewed June 6, 2018
Adam did a great job. He walked through the process, got us a great price and made sure I got my Veteran discount. We just want to make sure we thank you all for your hard work. Thank you for your great service.
Reviewed June 5, 2018
Belinda ** was very helpful in helping me understand the different plans offered by Select Warranty, which appliances and other systems were covered by the various plans and how the service calls work. She was easy to talk to while being very professional and informative. She also provided information on various discount options offered by Select Warranty. Based on the information she provided, I feel I selected the best plan to fit my needs at the best price.
Reviewed June 5, 2018
Sam ** smoothly guided us through the process. So much so, we purchased a second warranty for our new home in Florida. Compared to its competition, SHW is not to be outdone. What more can we say? Sam is a good guy. Please ask for sam. He will treat you right.
Reviewed June 5, 2018
The service that I received was awesome. Zachary was knowledgeable, friendly, and made me feel at ease. I was made very comfortable and put at ease with all my questions. I would recommend everyone to call and just get a quote, feel free to ask questions and be able to breathe a sigh of relief with the satisfaction knowing your biggest purchase is covered. The stress of buying a home and moving can be overwhelming at times. The cost of closing and making a home your home is also costly. Imagine if there was a major repair in this new purchase, it would be very stressful. Now I can relax and know that I am covered.
Reviewed June 5, 2018
Good price, haven't had a chance to use it but so far so good. I spoke on the phone and they were a little pushy about selling me the annual plan instead of the month-to-month but not bad. I saw other good reviews when researching options for a home warranty. Most of the reviews were all positive in terms of coverage, customer service and value (cost). I like that they offer plans that cover appliances as well as large systems that are in place in most homes such as the a/c, electrical, etc...
Reviewed June 5, 2018
Abraham ** was great. He made my experience with your company very enjoyable. I will come back again as long as you employ people like Abraham **. I will recommend Select Home Warranty to all my friends and family.
Reviewed June 4, 2018
My experience with Select Home was very positive. All the information provided was very helpful for me to make my decision to enroll with Select Warranty. The extra months offered for a 2 year policy were very appealing. I have always been concerned with the coverage offered. Select Home's coverage meets my needs and concerns. I really appreciate the price of the coverage. I am anticipating that Select Home will have the necessary contractors in my area to meet my needs in a timely fashion.
Reviewed June 4, 2018
I was very unhappy with the way my previous home warranty company was handling my move to a new home. There were a lot of loopholes that they wanted to hold me liable for. I called Select Home Warranty and was treated quickly, efficiently and fairly. The discount and appreciation that the associate provided during my transaction was very nice. I will be sure to share this warranty company with friends and neighbors who move.
Reviewed June 4, 2018
Very friendly, patient and knowledgeable, I will be recommending to friends and family, very good choices and serviced with a great value. Once my policy does expire I will be renewing with this company, answered all my questions, as this is my first ever new home purchase.
Reviewed June 4, 2018
I was very pleased with Bruce at Select. He was pleasant, patient and knowledgeable. I told him that I am currently with American Home Shield. He assured me that they have many customers from AHS and Select has great customer service. I check online at reviews and they say Select has great customer service. However when I got my contract I noticed that there were some big differences. Select contract requires proof of inspection and regular maintenance plus pictures. AHS does not. Select has set limits on the dollar amounts for some items. AHS does not. I hope to clear these up with Select next week. I may cancel.
Reviewed June 4, 2018
Sam was person on with me and I was very pleased with his knowledge and how he asked me all the right questions and visa versa. Loved the price and after I talked it over with my husband I called him back on Sunday after he calling to let me know he got my voicemail and was in the office on Sunday. Now we are a new customer with your company and hope we are with you for a long time. Good work Sam.
Reviewed June 2, 2018
Jonathan ** was the customer service representative with whom I discussed the home insurance. He was very polite and courteous. He accurately and promptly answered all my question. He is definitely one of the reasons why I selected "Select Home Warranty" for my home warranty protection. I also investigated several websites. Select was in the top three recommended service providers in all sites. Comparing the coverage versus the cost, "Select" provided the best value and matched my needs the best.
Reviewed June 2, 2018
Filed a claim with Select Home Warranty to repair Refrigerator. Policy clearly states it covers the compressor repair or replace. Refrigerator needs the compressor to be replaced. The claim was denied. Not willing to repair or replace compressor.
Reviewed June 2, 2018
My experience with customer service was pleasant because they were able to guide me on where to look to retrieve the serial number and brand; the technician was also patient. Select processed my claim and contacted me by email with the options available for the nonworking appliance. That information was helpful in determination of how to handle the repair/replacement of the appliance. Select was upfront on the repair value allowance versus replacement cost.
Reviewed June 2, 2018
Customer rep, Belinda, was friendly, informative and answered all my questions. I ended up getting a 3 year home warranty and feel I got a good deal and peace of mind! I will recommend to friends and family, In fact I already have! I was told about this warranty by my daughter who lives in Austin, Texas. She has had to use her warranty and is very satisfied, as well. Thanks so much for providing a product that is superior!
Reviewed June 2, 2018
Abraham was very thorough explaining the warranty program. He addressed and answered my questions promptly. One question I asked was about the $45 service fee and are there any additional cost when repairmen come. He explained the $45 fee will be the only fee outside the monthly payment. He also explained and added to my account the discounts. He was kind, polite, and patient. I will recommend Home Warranty to family and friends. Abraham Explained the thirty day wait period and how contractors are selected and referred to me.
Reviewed June 2, 2018
I was looking for a home warrenty. Select Home Warranty had good reviews and was reasonably priced. I am a new customer so can only speak to my interaction with the salesperson. Richard was helpful, courteous, and professional. He answered my questions. I hope this will solve the question of who to call when something breaks.
Reviewed June 1, 2018
Just enrolled. Sales agent was knowledgeable and professional. Provided the details on the different plans and on other companies I called and got estimates and I believe this plan provided the best benefit for the money.
Reviewed May 31, 2018
Brad in customer service was very knowledgeable and answered all of my concerns. He explained the coverage offered and payment plans. I wasn't sure about purchasing a warranty until I talked to Brad. He assured me that if I wasn't pleased with the coverage I could cancel within 30 days and be refunded any cost.
Reviewed May 31, 2018
It's very disturbing when a company twist the words of the contract not to cover something which is included as part of their Platinum Care Plan which includes water heaters. After filing my claim online I was then contacted multiple times for more information including model number, date of purchase of my water heater. Then I called to inquire what that status was and why am I still be asked for more information, at that point I was informed by the customer service Representative in a condescending tone of voice telling me that my claim is denied and that why didn't I read under Water Heater 6.2.7 on three Page of five of my service contract.
However it says that Excluded from coverage are solar or tankless heating systems, leaks and pumps. So leaks so should be covered on my water heater. My water heater is not a solar or a tank. Fewer leaks and pumps are excluded on that type of water heater not mine. It's staggering to think that these people can be so deceitful and deceptive. This is like insuring my plumbing system and then not have it covered for leaks, it's absurd! Not only that when I confronted them with these facts and truth they hung up the phone on me. I would ask that no one select this company. They are unscrupulous people and liars who twist the words of the their contract and its terms. Select Warranty is a bad selection to do business with these crooks.
Reviewed May 31, 2018
Richard was very thorough and professional. He explained clearly what my policy covered and all discounts I was getting including locking in my lower deductible by enrolling and paying for my warranty in full today. I like the fact that my policy includes full replacement with new items if the covered item cannot be repaired. Also that I got roof leak coverage at no cost to me and that all my appliances and more are covered.
Reviewed May 31, 2018
I contacted your staff. They were very helpful and dedicated to the cause of making sure I was taken care of. It was very impressive to say the least. I also noted that they answered the phones very quickly and also if you had to leave a message they call you right back immediately and I do mean immediately.
Reviewed May 31, 2018
I was satisfied with customer service until I called back to give them additional information and found out that my claim was sitting there and I hadn't been notified that they couldn't find anyone in my area to come out to fix my machine but the customer service rep that I spoke with Christine or Cynthia was very helpful. I didn't have a problem with getting through or getting a call back once I left a message.
Reviewed May 31, 2018
I was shopping for a new home warranty plan and received excellent customer service from Mark **. I was able to start the new plan when my old plan expired and was very pleased with the quoted price. I was not satisfied with the service from my old plan and did not want to renew with that company. I now feel comfortable with the new plan and customer service. I am so glad that I called today!
Reviewed May 31, 2018
Select Home Warranty was very helpful when signing up for service and when submitting a claim. I placed a claim online for problems with my pool. Within a day, I had an appointment with service technician. He was very friendly and spent his time looking over things and troubleshooting every major component to my system. There was a separate issue that came up which he needed approval for. After submitting his work order he had an approval very quickly considering it was a holiday weekend.
Reviewed May 30, 2018
I did research on the top 10 Warranty Companies and Select Warranty was in the top 10. I called in a claim on Monday taking into consideration that Monday was a holiday. They open up 2 claims because the first company couldn't come out until Thursday. The 2nd company after calling them 5 times never call back. I called Select and all I was getting was, "We are going to get someone out by end of day." I cancelled and was told I would be charged a $75 cancellation fee and prorated for 15 days on a contract that had a 30 day waiting period. I think the salesperson provided misleading information about the company and I wouldn't recommend this company to anyone! Save your money and use it. Call a reputable company on your own!
Reviewed May 30, 2018
I have been having Select Home Warranty from past 3 years with almost no claims. I raised claim for ac unit as ac stopped working. They put maximum on my claim of 150 dollars saying that I did not hire licensed technician for maintaining the ac unit. If I hire licensed technician why do I need home warranty? I told them that they will be responsible for my family and my home if something happens in 105 degrees in Texas. I am not going to leave these animals - I wanted to leave a review to not fall this scam. All positive reviews are done by scammers.
Reviewed May 30, 2018
I have been researching policies for my area and Select Home Warranty had the best list of contractors for my area and was also an excellent price. Their policy covered everything I needed and the add ons for well, septic and sprinklers were very reasonable. Their initial customer service was very helpful. I hope I never need to use the policy but I will have to see how they respond when the warrant is needed before giving them 5 stars.
Reviewed May 30, 2018
We discussed what the plan covered, how it worked, how much it would cost for making claims, how long the policy was in force, he even brought up the senior discount. He may have been a bit pushy but mostly he explained everything and reminded me that I could get a refund on any unused portion of my coverage if I decided to cancel. Gave me his number and his extension in case I had any questions.
Reviewed May 30, 2018
Brad ** was very pleasant. Worked with me to get the right package and the best prices. His customer services skills were great, he was easy to understand and repeat what I wanted to make sure we were on the same page. I love the fact he recapped the phone call before we disconnected. Before contacting Select Home Warranty I've shopped some of the larger and smaller companies and for the dollar, this was the best choice. The great service was just the icing on the cake.
Reviewed May 30, 2018
Customer service was outstanding they answered all my questions and made me feel like a valuable customer. They did not try to sell me additional coverage they gave me only what I asked for. I would highly recommend them to friends and family. I'm very excited about my new policy the value was great and the rating this company received online were great and because of the rating was one of the reasons why I chose to go with them.
Reviewed May 30, 2018
We dealt with the sales professional, Zachary, who was professional, knowledgeable and helpful with information on the Warranty. He persuaded me to go ahead with the purchase. He also let me know that the company is in 48 states and the headquarters are in my state of New Jersey. I am selling my home and I believe that it will help someone purchase the home with peace of mind. Your company came recommended by a realtor. I have not had to use the service, but I know it will help in my home sale.
Reviewed May 30, 2018
Andy was very knowledge and willing to find the best deal for me and my budget. He was able to find a 3 year policy that would work for me and my budget and would offer me the best coverage and savings. He also offered me additional coupons that he was able to use and offer me extra free months of coverage. I shopped around and this was by far the best coverage that was offered to me and the best value for my money.
Reviewed May 30, 2018
Allen did a great job answering my questions about coverage and different plans. I got a great deal with the coupon codes he was able to use. I was hesitant about changing from my current plan, but after speaking to him I knew I had made a wise decision. There was no pressure and he understood my situation. I did a lot of research before selecting the Select Care Plan and I'm hopeful I'll be happy with my choice.
Reviewed May 30, 2018
I contacted Select Home Warranty to renew my current policy... the associate was very professional, answered all my questions very well, and got my policy renewed in a timely manner. I feel he certainly did a commendable job with his product knowledge and customer service, and made me feel very positive regarding the company he's representing... Overall I would rate my customer experience as excellent and would certainly recommend this company to my friends and family.
Reviewed May 30, 2018
My rep was very informative and knowledgeable about the products. I had a nice time speaking with him. The process was a very smooth. I wish our processes and sales rep could be as smooth as this process was for me. Thank you very much for your time. I will definitely recommend offer your services to one of my family and friends.
Reviewed May 30, 2018
Peace of mind when it comes to living at a distance from any big city and not knowing how to work on appliances. I have been pricing Home Warranties for 7 months and found this to be the most affordable. The agent offered two coupons to reduce the price of the warranty as well as the service fee per call, which was unexpected and appreciated. He also apprised me of an offer for 3 years of coverage and I appreciated the upsell but could not afford the payment.
Reviewed May 29, 2018
Great Job to Issac. He answered all of my questions and was able to get the warranty at a price I was comfortable with purchasing. I was surprised at the reasonable prices and happy that Isaac was able to negotiate a price that would suit my needs. Great work.
Reviewed May 29, 2018
I would first like to thank William for being so polite and for answering all my questions. He went over the plan that I was interested in and he explained the monthly fee and the service fee. When you are not familiar with a warranty especially for your home you always want to talk to someone that is pleasant and knowledgeable, thanks again William. I read some of the reviews and I am excited about my home warranty.
Reviewed May 29, 2018
Jonathan ** was kind, knowledgeable, and ready to do business. Nice job! I would recommend Select Home Warranty to others for peace of mind. The coverage seems extensive, I purchased the Platinum Package for total care! While I was looking at the website, Jonathan called and we discussed the packages and I made my choice of the Platinum Package as described. Thanks again! And I got a promotion for Memorial Day, another discount and roof coverage! Home Run!
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


