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Select Home Warranty Reviews

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About Select Home Warranty

Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

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    1 featured review
    How do I know I can trust these reviews about Select Home Warranty?
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    Page 95 Reviews 13875 - 14025
    Verified purchase
    Customer ServiceClaims HandlingCoverageTechOnline & AppRefunds & Payouts

    Reviewed May 18, 2018

    Let me just say Select Home Warranty SUCKS! I am always fair when reviewing a company. Do not believe anything they claim to include on their website! I took a great deal of time trying to select a reputable home warranty company and even with my research and due diligence I failed miserably. They cover NOTHING except for clearing a drain. My microwave went out. I called to put in a claim only for them to tell me that because my microwave was old they would only give me $50 towards it. So, we bit the bullet on that one and just bought a new one and paid for it to get installed. I sent in my receipt to get reimbursed for the $50 and NEVER received it.

    After looking through the contract again I discovered that submitting a receipt won’t get you a refund. They require other steps. Basically instead of making it simple they make you go through so much red tape you will NEVER get the refund. Oh and they don’t pay for labor of ANYTHING. What sense does that make? If you need repairs someone has got do the labor. I had an electrical problem where the outlets in my bathrooms were not functioning. I put in a claim for that. They sent out an electrician and the electrician diagnosed the problem but Select Home Warranty said I would have to get a second opinion. Mind you I still had to pay the service call fee. No problem. The contract states for every service call I had to pay a $45 fee. I was told I would have to find a local electrician on MY OWN and have them to call Select Home Warranty to give a diagnosis before performing any work.

    Even though this was the same issue that I called about in the first place and it wasn’t resolved I still was going to have to pay another $45 fee. I don’t know why they tell you that you have to get a diagnosis to receive an authorization for the work needed to be done. They NEVER authorize ANYTHING except for a clogged drain. Needless to say I found my own electrician and didn’t even worry about going through Select Home Warranty, which is what I would have to do if I didn’t have a home warranty. I also had to put in a claim because my air conditioner was leaking. They didn’t even have the business mind to send me an email or call to tell me what they ALWAYS say, “we don’t cover that.” I would NEVER recommend this company to anyone. I promise you if you go with them you will have spent unnecessary money and be highly pissed realizing you should have gone with another company. Please heed my warning!

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    Verified purchase
    TechPrice

    Reviewed May 18, 2018

    I was pleased with the Select Home Warranty. I only had to use it one time but was happy with the serviceman that came out regarding an outlet that would not work. I do have older appliances so I need a good service. When buying my condo in 2016 I felt the Select was the best and most affordable home warranty service that I could find. I have felt very comfortable regarding taking care of my older furnace, hot water heater and air conditioner.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 18, 2018

    Found Select when did a search of top 10 home warranty companies. Had just signed up the day before with another company but it was so much more expensive and the ratings were not good. So I went on the site for Select and received a call within minutes. Sign up was quick and easy and received special discounts - William was very helpful. Gave details of the program and how to save money by paying annually vs monthly but I was not able to take advantage of that at this time. Highly recommend Select Home Warranty.

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    Verified purchase
    Customer ServiceTech

    Reviewed May 18, 2018

    I purchased Oct 2017, 5 years warranty. Here it's May 2018, I have a plumbing issue. I called on Monday and told I would be notified through email when contractor is awarded job. Well one was awarded but I never received an email. I called to inquire to only get the wrong number 3 times. The 4 time I called the contractor who said, "I told them no for any job in 2 weeks." Called back to Select Home who is clueless this man is not doing the job. Now it's Friday I am still waiting for Select Home to resolve my issue!

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed May 17, 2018

    Very satisfied with sales Rep Allen. Was a non pressured call. He was very informative and answered all my questions. Most salesperson are pushy. He was not so I felt at ease to pursue inquiry of Select Home Warranty. I feel I made a wise choice and look forward to doing business with Select for a number of years to come. Of all the companies I could have chose I just felt comfortable choosing Select.

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    Verified purchase

    Reviewed May 17, 2018

    Still waiting on garage door to be fixed... last correspondence May 11th. Not wanting to use own tech (not comfortable in using my own $$ and get reimbursed). Says techs are backed up!!!! I hope if it was my air or heat unit the claim would move faster. Can't give a good review right now... maybe after garage doors are fixed I can be more positive in the reviews.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 17, 2018

    Left previous company, had called Select a couple months ago. Paid 1 months premium. Ask for hard copy of the contract with my contract number and due date and what is covered... As of yet haven't received that. After speaking to a couple of people all was taken care of and we are on the right track once again. I have a soft copy online and will receive hard copy in the mail and now know when my payment is due so all is well and customer service did great once we all got on the same page. Thank you.

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    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed May 17, 2018

    I called two different companies and wasn't sure which I preferred, but when I was ready to sign up, the other company rep was rude and short with me. Select's rep was very helpful. I haven't had a claim yet but the price and details were great. I chose the two equal payment options instead of the monthly and got the advertised specials. I trust that their service and workmanship will be equally as nice.

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    Verified purchase

    Reviewed May 17, 2018

    The first experience with Select there were issues with whether my policy was effective but that was resolved once I got to the right person. The only contractor that Select had in my area, could not come out for 3 weeks so the agent recommended I find a contractor that could come earlier. The agent was very nice and helpful, sending all the paperwork necessary. I haven't gone through the process of getting the work approved and refunded yet and I'm hoping it goes smoothly. I wasn't to use Select because of the negative reviews I had gotten from others but the salesperson convinced that was not the case and so far I agree. I will follow up once the job is completed.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 17, 2018

    Customer Service representative was helpful, and also help me to get a new customer promotion. Select Home Warranty have good coverage, but I think Lighting Fixtures and Plumbing Fixtures should be included in Platinum Care Plan. Also Septic System could be included in that top tier Plan at no extra cost. Customer service representative need to spend more time on the phone explaining the detail about their different plans and how the coverage differences work, and also the extent and detail of the item by item that is covered.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 17, 2018

    I had a broken garage door opener. The motor went bad due to the age of the appliance. The diagnosis was made and Select Home Warranty was willing to partially pay for a new one even though the old one was over 20 years old! I used a company that I trust for the repair and just had to submit my invoice to SHW. It was easy. The repair was made fast and easy. They were able to answer all questions I had too.

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    Verified purchase
    CoveragePrice

    Reviewed May 17, 2018

    Adam was very professional and complete when discussing what I needed for coverage. He listened to my description of the property and customized my policy to fit my needs. And best of all it was affordable with an option for extended Coverage. Payment options were varied and easy. Adam even checked for additional discounts for my policy and for the person that referred me to Select. I’m very happy with my experience in purchasing this policy.

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    Verified purchase
    Customer Service

    Reviewed May 16, 2018

    This experience was great! The customer service professional was extremely polite and helpful. I must admit the last experience I had with a regular customer service agent resulted in me wanting to cancel my account, but after speaking with a manager, I decided to stay and I am glad I did because this time was a breeze. I would recommend this service to all my friends and family. It truly has been helpful to my family.

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    Verified purchase
    Coverage

    Reviewed May 16, 2018

    The salesman was very helpful and polite. He fully explained all of the items covered in our home with Select Home Warranty and the pricing to give us the best value for our money. We talked to a few other companies to compare shop for their services and pricing we could afford, and our decision, after comparing the other companies we talked to, was to sign up with Select Home Warranty for a term of five years. No other company offered this plan, so this made Select Home Warranty our choice. Based on our experience with the salesman, we would highly recommend this company to our friends & family.

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    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed May 16, 2018

    I called SHW last month to have someone check my HVAC. I was a bit in a hurry as I need someone fix the AC problems if not within the day, the next day. When I called I told the representative that I will be on a business trip in two days time and will be out for a couple of weeks and I just can't leave my family at home without a working AC. During the call, I was advised that it may take 48 hours to get someone in my house, but then the next morning, my wife received a call from Benj, a contractor asking if he can now visit and check the AC issue. I couldn't contain the happiness I have felt that day knowing that there is a possibility that the problem will be fixed before I leave the state. After half a day, Benj was able to complete the claim, got my HVAC up and running and I would like Select to know how satisfied my wife and I for the great service.

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    Verified purchase
    Claims Handling

    Reviewed May 16, 2018

    When my heater went out, I immediately submitted a claim online. An hour passed and a representative called me verifying the claim that I just filed. The next day, I got Jimmy knocking on my doorstep, has all his things in his truck, ready to fix the heating system. I appreciate the promptness and the quality of work Jimmy did as the heating system was fixed and he even cleaned his mess up even without me asking.

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    Verified purchase
    Coverage

    Reviewed May 16, 2018

    Roof maintenance and repair is very costly so I decided to upgrade my platinum plan to an extended one to make sure that in the event that my roof decided to give up, I have something that I can use to make sure it will be repaired without paying so much. I am in great awe as when I started seeing leaks in my bedroom roof and the one in the kitchen, SHW is more than willing to help me fix them. The extended plan covered it all. Thanks for the great coverage Select!

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    Verified purchase

    Reviewed May 16, 2018

    Pretty good experience. Offered me additional services and when I declined they didn’t try annoying pressure tactics. Not sure of the value, I just got the warranty, it seems like a good deal compared to other providers. I am hopeful that I don’t need to use the service but the agent guaranteed same day service for any services requested, which I will be grateful for if I downed it. The agent was likely going off of a script as he told me since I’m in Connecticut I will receive great service, then realized I was in Tennessee.

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    Verified purchase
    Customer ServiceTech

    Reviewed May 16, 2018

    Pipe in ceiling storage room started leaking suddenly. Found after a third of the floor wet. We put a bucket under the leak. Called Select at 4:30 pm on 5/15/2018, the job was accepted within a couple of hours and I had a company to contact. I called the following morning to arrange an appointment with the company. I had to call the plumbing company twice and someone came out around 1:30 pm on 5/16/2018. The work was completed to my husband's satisfaction.

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    Verified purchase
    Claims HandlingPrice

    Reviewed May 16, 2018

    Ms. Belinda ** was very professional and knowledgeable. She answered all my questions and offered a multi-year policy at a discounted rate. Nobody can offer what they offer at the price they offer it for. I have full confidence that my home will be in good hands while I'm on deployment and the fact that I can reach them at any moment in time to file a claim is that much better. I am now at ease leaving my knowing that if a problem arise, they will be able to handle it. Thanks to Ms. ** and SHW!

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 16, 2018

    Richard was great. We walked through all of the items that was not covered under the plan; but could be added. Richard went through great lengths to explain that he has been with the company for nine (9) years and is not going anywhere. Therefore, he gave me his contact information to call if I have any questions or concerns. Richard answered all of my questions. It would be nice if those items were part of the coverage and not additional.

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    Verified purchase
    CoverageTech

    Reviewed May 16, 2018

    I enrolled in the warranty yesterday and the service was great. He was very helpful and straight to the point and clear about all the costs. Very refreshing to talk to someone who understood what I needed and when. It’s a relief knowing that now my appliance are covered and one less stress on my shoulders. The tech fee is reasonable and it’s all also comforting that if the problem can’t be fixed then the appliance will be replaced.

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    Verified purchase
    Coverage

    Reviewed May 16, 2018

    My experience with your representative was very positive. Jim was informative, helpful, patient with my questions and knowledgeable about my needs. He also upgraded my original purchase to get more advantage and free months. I was very happy with the service. Jim explained about the service fee and what was or was not covered. He also gave me his direct extension so that I could contact a 'live' person with any questions or concerns. By giving me direct contact I was able to reach him to confirm that I was under contract and that payment had been received.

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    Verified purchase
    Customer Service

    Reviewed May 16, 2018

    Received great customer service and exceptional value from the customer service rep, Fred. He gave me different options to choose from and I found one that actually suited me. I had a Service agreement with another company that was about to expire and he offered a deal that was much lower in price and service fee. The reviews on site were much, much better than the reviews that the home warranty I use now. Looking forward to a long relationship with Select Home Warranty.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 16, 2018

    Sign up and follow up phone call was quick and easy. Value seems great, and coverage is pretty extensive. Robert was easy to talk with and the 5 year locked in rate seems to be a no-brainer. No hard sell pressure and an easy setup to a contract. I am switching policies from a previous warranty company and saved money without sacrificing coverage - so I am pleased. Hopefully we won't need to use this policy but it is a good safety net in case anything should happen in the next couple of years.

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    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed May 16, 2018

    So far so good. I have only had them for a few weeks. The customer service representative was very helpful. I was in need of new Home warranty since the last one kept raising my deductible and the technicians they sent were horrible. However I did notice they have a cap on claims. My hope is this is per incident and not accumulative because if it's accumulative this will be a waste of money! Will update my review if things change.

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    Verified purchase
    Coverage

    Reviewed May 16, 2018

    I was very pleased with what was offered and gave me options if I wanted more for my money. I didn’t feel rushed or forced into doing something I didn’t want to. Belinda was very courteous and knowledgeable. I recommend this warranty program to anyone who are serious about taking care of their home. I don’t want anything to happen to my home but I will definitely feel better knowing I am covered in case of any emergencies that may happen. I’m glad I received the referral from a friend and I will pass the same information on to my friends and family.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 16, 2018

    Excellent service, Adam did a good job for the fast service this morning. Price was good and fee. I appreciate all he did for me. please send me any more information via email if you need to. This is the 5th contract with this company. I look forward to working with Adam again at Select Home Warranty in Evansville, IN. They rate in the top five. I liked their fast service and technology for helping their clients and fixing problems that we have in our homes.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed May 15, 2018

    I bought the Platinum Home Warranty coverage (appliance and systems coverage). The salesperson explained the coverage and followed through with discounts and special offers by confirming via email. Several Days later, he was available to answer more questions concerning the policy. Although I am pleased with the potential coverage, I have not filed a claim. Therefore, I cannot accurately evaluate whether this home warranty business actually performs what it promises. Therefore, I cannot honestly refer a friend.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed May 15, 2018

    Very pleased with the knowledge of the product and the professionalism of the representative I talked with. Very friendly and courteous. Everything completed very efficiently and quickly. Company offers many covered items in the home at very affordable price. Also like the low service call rate of $45. Company appears to be committed to pleasing and retaining existing customers by offering renewals at the previous year's cost and at the previous year's service call rate. Overall, am Very pleased with Select and its services.

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    Verified purchase
    Customer Service

    Reviewed May 15, 2018

    I am changing warranty companies after a 20 “+” year history with a competing company. I found from my initial contact to signing up, the bargain was too good to be true. I have read your reviews and am signing up in hopes of finding my warranty company now for life. Fred was an awesome customer service representative. I can’t wait to make my comparison and renew my plan for many years to come. Thanks again for everything and all your dependable services.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 15, 2018

    I would grade my experience with Select Home Warranty agents as very good. They were knowledge, prompt and professional. I would definitely recommend Select Home Warranty to my friends and family. The policy appears to be very competitive and a good value as compared to two other competitive quotations I solicited. The added discounts for AARP members, specials and extended contract was very helpful in minimizing my overall costs now that I am retired. This is critical for fixed income retirees...

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    Verified purchase

    Reviewed May 15, 2018

    Bruce helped me with obtaining an initial contract with Select Home Warranty effective June 11, 2018. He was very helpful and explained every detail of this contract before I decided to join. I did not need the services now but felt that if and when any of my items needed to be repaired for replaced if not able to be repaired, that I would have 30 days to decide if I would continue with this contract.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed May 15, 2018

    Great service and price. Brad was very helpful in explaining the coverages and all of the options available for service. It was quick, fast, easy to do and I will recommend to others. Lowering the service call was a nice add on.

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    Verified purchase
    Customer Service

    Reviewed May 15, 2018

    So far my experience for Home Warranty has been frustrating. I'm hoping as time goes by the relationship gets better. It's the policy for the air conditioner that is frustrating. It's not fair as a new homeowner that I have to have documentation of maintenance at least for 2x a year. I've had to call several times to get the same questions answered. I work as a senior CSR Phone rep. So on my Job I know empathy statements and I KNOW reading from a script.

    Please educate your employees so anyone can give the life cycle of a claim from, "I need help" to, "Thanks for getting my appliance working again." All this to say is, "I'm frustrated yes." The two was ok. But less than stellar. Also please hire individuals who are from the UNITED STATES or at least where English is a first language. And let them THINK AND SPEAK RATHER than Reading from a script. Ok that is all. I am not dissatisfied with the experience. I am sincerely and significantly disappointed.

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    Verified purchase
    Customer Service

    Reviewed May 14, 2018

    I asked for more information concerning how the buy out reimbursements are calculated. I asked that a manager call me back but that never happened. I submitted this request when I first talked with customer service and I also asked for this return phone call after I got a call back from an account specialist. I would still appreciate that a manager call me back to provide this information. I can be reached by either my home phone number or my cell phone number.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 14, 2018

    When I first Contracted with this company about more than a year and a half, I was not given a complete contract inspite of my asking repeatedly. My AC broke down, They refused to fix it. Now my Garbage disposal is broken, they refused to fix / replace it. Their excuse is the small print which was never given to me at the time of taking my money. There is no phone number to their Corporate Office in NJ anywhere so you can't talk to anyone responsible (in case there is one, I doubt it though). I need this resolved immediately since I can not use my Kitchen Sink. If they can't do anything, it is time for them to refund my money and cancel my contract. I have dealt with different Home Warranty Companies and never had such a bad experience. This must not rank above one star.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 14, 2018

    My air conditioner stopped Saturday. Tech was here Sunday but not allowed to fix it. It is Monday now, they just sent an email saying they would make a decision in 24 hours. Make a decision? It is clearly covered in my policy. So it's been three days with no answer. I live in Texas. It's 95 outside and 90 inside. I feel they are looking for a way to not cover it but haven't found one.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverage

    Reviewed May 14, 2018

    Service was outstanding - All questions were answered and the explanation was very clear. That the policy is transferrable made this an easy choice over other competitors. I would recommend others to review this choice of service to support their needs. I like that if I'm not satisfied with the service you will your very best to completely satisfy the customer. Thank you for taking the time explaining in detail all of the options during my call.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed May 14, 2018

    Select Home Warranty Complaint. A home warranty was acquired for my rental property last summer through Select Home Warranty. The warranty covers the following home system appliances as set forth in the policyholder agreement: Refrigerator, plumbing system, plumbing stoppage, microwave oven (built in), heating system, water heater, stove/oven, clothes, washer, clothes dryer, a/c cooling, garbage disposal, garage door opener, electrical system, ductwork, dishwasher, cooktop, ceiling fan.

    The first time I had the need to use the warranty was two weeks ago and I submitted a claim. After a few days I was able to make an appointment with Select Home Warranty’s designated contractor, Just Better Air Conditioning & Heating. The technician showed up, inspected the unit and diagnosed it as “NOT COOLING, BLOWING HOT AIR. FOUND MULTIPLE REFRIGERANT LEAKS @ EVAP COIL. SYSTEM FLAT ON R410A.” I tried to contact them the next day and my husband and I talked to them on four or more different occasions to obtain information on the diagnosis and a course of action to repair the AC unit. Because such company wouldn’t give us a clear answer or a course of action, I hired an independent AC company to inspect the AC unit and give me a quote. The technician from the company that I hired, Benefit Air Conditioning, said the evaporating coil had a leak and the compressor read weak winding.

    In the meantime, I received an email from Select Home Warranty advising that my claim was denied due to a Freon Leak and cited a section of the agreement, which is different than the agreement I have with them, to support the denial. After such denial I called Select Warranty Company many times, sent several emails, submitted a new claim, asked to talk to their dispute department to appeal the claim denial but nobody took the call or returned the call. Even one of the representatives that answered one of the calls told me that the claim would never be approved no matter what we did.

    On one of the occasions my husband called he requested to appeal the decision because the coil should be covered by the policy since the Freon was leaking as a result of the coil. He was also advised it won’t matter because it will be denied for the Freon leak. My husband wanted to appeal it in any case. He was placed on hold and advised he would be transferred. After several minutes he was advised the manager “has a higher than normal call volume” and unable to take the call. He was told that the manager would call him back within 24 hours. He is still waiting for the call almost a week later.

    Under the air condition clause of my Policy Holder Agreement, condensers and compressors are covered. An evap coil is the equivalent of a condenser and the compressor is specifically mentioned in the clause. A freon leak is the result of the evap coil issue not the cause of it. Unfortunately, Select Home Warranty didn’t give me the opportunity to discuss, challenge or modify their wrongly decision and I now have to resort to legal avenues to enforce the Policy Holder Agreement.

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    Insufficient response received
    Verified purchase
    Customer Service

    Reviewed May 12, 2018

    Haven’t used service yet but customer service was great. I called and the operator individual was very genuine. I would recommend this service to another individual due to the great customer service I received. I called and they did a great job. A great job was given to me when I called to receive customer service. Thank you to everyone who helped me when I called for customer service. I was satisfied with the service you gave me. Once again thank you for your service.

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    Verified purchase

    Reviewed May 11, 2018

    Kevin was so helpful and very professional. He advised about all of the Warranty Plan available. He also offered incentives if I was interested in a Multi year contract which I took for 5 years. By taking the 5 year plan I was able to save a lot of money. I would recommend Select Home Warranty to anyone. I used to be with American Home shield but found Select had better pricing and a better service charge.

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    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed May 11, 2018

    1st claim with the company. I had a clothes washer problem. I was given a repair company that did not accept their company after waiting for a call from them for over 24 hours. I had to call the repair company because there was no follow up. I then had to wait an additional 48 hours for Select Home Warranty to try and find another service company. I ended up finding my own repair company 2 days later. I received the estimate to repair the washer for over $500 and then had to wait an additional 2 days before being told they would cover $150 after I either bought a new washer or paid the $500 to have my washer fixed.

    I have spent over $1000 with Select Home Warranty, have never filed a claim, had to wait over a week without a washer, had to find my own service company, pay for the diagnosis that was twice as high as my deductible (I may get some of that money back but am not holding my breath) and then am told that I will need to wait even longer to even receive the pitiful $150 repayment for my troubles. Remind me again of why I have a home warranty. Worse experience I have ever had with a home warranty company and will not recommend this company to anyone in my industry (real estate and banking) and will do everything in part to steer my customers as far away from Select Home Warranty as possible.

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    Verified purchase

    Reviewed May 11, 2018

    I spoke with Mr. William ** about the select Home Warranty program. William was very knowledgeable about the products and very helpful in helping me to save money and to make a decision on purchasing the 3 year program. This was a tremendous saving. I was with Home Shield Services and I was not able to lock in my rate. So I like to thank Mr. ** for his help and his assistance.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 11, 2018

    I called to get a quote only, and Adam was so great and helpful that I bought my warranty in full that same call. Adam was great. If you need a great person to help you call ext. **... Thanks Adam. I am sure that I'm in Good hands with Select Warranty. I was having a problem finding a great price with everything that I needed for my home. I was stressing out and not liking the prices that were shown. Finally I was referred by my friend to try Select and it worked out great.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 11, 2018

    I just signed up for the service today so I'm not rating the service, only the phone call interaction. Kevin was very nice and very knowledgeable and he offered me some great deals, but I felt very rushed, had to stop him at least four times while he tried to end the call and I told him I had more questions... after he had my money... and he neglected to tell me there's a $60 service fee anytime they need to come out to the home. I also noticed that two items that I asked for coverage for were not on the policy. I am now feeling a bit worried now that I have had time to investigate their reviews. I will post more once I actually use their service.

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    CoveragePrice

    Reviewed May 10, 2018

    Spoke with a representative in regard to purchasing a home warranty. Representative was great a very helpful. Purchased what I needed at a reasonable price, great value. Will recommend your company to friends and family. It met all my needs and I was able to add extra coverage that was what I really wanted and needed. I'm happy with what I received.

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    CoveragePrice

    Reviewed May 10, 2018

    Richard patiently answered all my questions, and I had many. He helped guide me to a cost saving five year plan. He explained the coverage very effectively. I enjoyed talking to him; he has a very good sense of humor. It was because of Richard that I bought the coverage from Select rather than a different company. Richard is an excellent salesman, and he made me feel good about spending so much money. He is well versed about the insurance coverage.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed May 10, 2018

    Employs dirty business tactics. I called them to make a claim. I called and told them I had a shower stoppage and bathtub stoppage in 2 different bathrooms. Select Home Warranty put them on one claim number instead of giving me 2 claim numbers even though I was perfectly clear that there were 2 stoppages in 2 different bathrooms. They did this so that now when I am trying to get them to pay what they said they approved there are loopholes so they can pay less.

    Then they were unable to find a technician in their network to come do the work so they said I could find my own technician. They gave me a very specific process to follow: The technician had to come out and diagnose the problem. The technician and I had to call Select Home Warranty and talk to the authorization department who was supposed to give approval before any work was done. Once approval was given, and work completed then I was to email a copy of the invoice. All of these instructions were followed precisely. Risa in the authorization department was on speaker phone with me, my husband and the technician. She asked what the diagnosis was, how much the technician was going to charge (he told her $650), and then she said "You may complete the work" to the technician. No authorization number was ever given to me, my husband, or the technician. I sent in the invoice on the same day as I was directed to.

    Now they are telling me the work was only authorized for $125, which they say is their standard for clearing one drain. So when I ask them why am I not getting at least $250 since I had 2 drains, they tell me it is because there was only one claim number issued. So to sum-up, they knowingly gave me one claim # when they were told there were 2 issues in 2 different bathrooms, Risa from the authorization department gave permission for the technician to complete the work without giving us an authorization number (which I didn't know was supposed to be issued because it was not mentioned in the specific instructions they gave me to follow) nor did she state at any time that only $125 was going to be covered, and now when I try to ask for at least $250 because there were 2 stoppages I am told that because only one claim number was issued that only $125 will be covered.

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    Coverage

    Reviewed May 10, 2018

    So far, my experience with Select Home Warranty has been real good. There's a guy named Kevin ** and he is good to work with. I am happy with my results so far. Just started so not sure what will happen in the future, but all is well so far. I haven't had anything to break down yet but I'm sure they will come out if something breaks down. My friend, Valeri ** is the one with warranty and her air conditioner has some problems but they told me it would be 30 days before anything could be covered but that is all fair and I understand that philosophy.

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    Claims Handling

    Reviewed May 10, 2018

    I have referred countless family members, officemates and friends to Select as I am impressed with the service that they provide. With all the claims I have filed in the past, Select never failed to amaze me. They always go extra mile to make sure that I am satisfied with their service. I shared stories to these folks as to how Select made me feel comfortable and gave me peace of mind of not having to spend a lot of money for home repairs and replacement of appliances.

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    Customer ServiceTech

    Reviewed May 10, 2018

    We have 3 toilets having leaking problems. We submitted a claim online and Select contacted with us the same day. The quick response is best thing for me. The customer service is great and repair person contacted with us the next day and came to repair all issue who is very professional. He told me what the problems causing the leaking and how to repair. He spends more than 2 hours on this work. Really appreciate his work.

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    Customer Service

    Reviewed May 10, 2018

    I heard from a fellow employee that she got this ins for her property while she travels as a traveling nurse and how much comfort it gives her. I am also looking at doing the same and I inquired about this company and received a very quick phone call with a friendly and knowledgeable agent. I have already recommended it to another friend. I look forward to doing business with this company and I’m thankful for the peace of mind.

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    CoverageTech

    Reviewed May 10, 2018

    Do not, DO NOT, get a contract with Select Home Warranty!! We have an AC unit, that has been properly maintained with all records. SWH has tried in every which way not to cover any of it, even though it is covered under their plan. After asking me to send all my records, and photos of the unit, and after 4 months, and 3 technicians later... they tell me that the outside cover of the unit is rusted. This unit was maintained on my own yearly, with records. My technician has stated that the minimal outside rust on the cover of the unit has nothing to do with the internal workings of the unit.

    They told me the unit was not covered, but offered me $150.00 courtesy towards replacement of the unit (which is over $4,000.00). After my frustrations with them, and cancelling my policy for the NEXT year, (doesn't start until next month), they told me they could no longer even cover the courtesy amount. Also, in the contract itself, it says absolutely nothing about rust for A/C units. They have led me along, and nickeled and dimed their way through every little payment. Please do yourself a favor, and DO NOT waste your time. You will only become aggravated and lose your money!

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    Claims Handling

    Reviewed May 10, 2018

    Select Home Warranty responded by e-mail within a few hours of filing my claim. Vean, at Select, was courteous, friendly and efficiently handled my claim. Jeff from Exact Plumbing responded the same day & had a technician out the next morning. Steve from Exact Plumbing was courteous & promptly repaired both bathrooms, checked/insured leaks in both toilets were repaired & provided a 1-year warranty on parts. GREAT GREAT JOB SELECT HOME WARRANTY & EXACT PLUMBING!!

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    CoveragePrice

    Reviewed May 10, 2018

    It was a pleasure to have spoken with Abraham about my service contract issue. He helped me fix it and get me the correct coverage at great price that I was happy with. I will refer my friends and relatives his way. I feel it was a purchase that should have been done sooner, but now I am fully covered as I should have been. I hope I do not have to use it but I know it will be there when needed.

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    Claims HandlingTech

    Reviewed May 10, 2018

    I didn't speak with anyone, purchased online. Used Select Home Warranty before though when I first bought my house. My AC wasn't working, they had a technician out to my house to fix my AC in a matter of hours last summer. I filled out a simple claim online and someone called me immediately to find source of problem for coverage and then informed me of the company coming to fix the issue. The HVAC gentleman replaced my AC compressor, and it has been working great ever since. They are wonderful.

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    Customer ServiceClaims Handling

    Reviewed May 10, 2018

    I recently purchased a new home and thought it would be a good idea to purchase a home warranty for unexpected breakdowns on appliances etc. After shopping around, I made the decision to go with Select Home Warranty. I have not made a claim yet but the customer service I received by phone was friendly, courteous and professional. The initial set up my account was simple and easy. So far so good, I would recommend to a friend.

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    Customer ServiceTechPunctuality & Speed

    Reviewed May 10, 2018

    I have had Select for the first year in our new home. We bought additional coverage to include stand alone freezer and sprinkler system. I had to make one service call to them. They came quickly and they were able to diagnose the problem That day. Technician was knowledgeable and he was able to fix our dishwasher right away. When it was time to renew our plan, we did not hesitate to call select back.

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    Customer ServiceCoverageTechPrice

    Reviewed May 10, 2018

    I was very happy with the pricing and the agent on the phone was very helpful in getting me to understand exactly how my coverage is going to work. I like that I can pay month to month and cancel any time with no penalty. They also have a price match guarantee, which is really helpful in getting a good rate. Their coverage is very comprehensive pretty much covering every appliance in your home that typically breaks and could cause thousands of dollars in costly repairs. Air conditioning, washer, garbage disposal, stove, microwave, boiler, ducts, and many more are all covered. I also love the fact that you can use your own contractor format service work.

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    Customer ServicePunctuality & Speed

    Reviewed May 10, 2018

    I had a very good experience with this company. With a best customer service, also they gave me a good offer, I will recommend Select Home Warranty to My friends. I would like to thanks for this customer service and good offer. Additionally They were very helpful. They answer quickly. They suggest me the best offer.

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    Customer ServiceClaims HandlingCoverage

    Reviewed May 9, 2018

    I paid extra for coverage on my sprinkler system. I’ve been with this company over year. Never had a claim. About a month ago the controller box in the garage stop working. I called up Select Home Warranty and asked to have it fixed. They referred me to a sprinkler company which I called. When they return my call they told me they had no contract with Select Home Warranty nor did they come to my area as they are further south of me. I called Select and told him this. They referred me to another company which I called but she never return my call either. This has been going to this on with Select Home Warranty nor did they come to my area as they are further south of me. I called Select and told him this. They referred me to another company which I called but she never return my call.

    This was in the time period of almost 3 weeks. I called again and this time they said they had no one in my area they could do the repairs and told me to call someone in my area to get it repaired which I did. When the repair person came I had him talk to Select Home Warranty directly which approve the repair. Select then wanted did you send them the receipt for the repair and gave me an email just send it to. It kept coming back to me undelivered. I called the Select about this the number of times and they seem to want to blame the fact that they weren’t receiving it on me. I then asked for a fax number what should I attempted to send it to numerous times but never answered. This company does not pay their claims nor are they legitimate in the way they do business. I strongly suggest you go with a different company. These guys are the worst.

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    Customer Service

    Reviewed May 9, 2018

    I received a call back from Belinda ** the same morning I requested a quote and she was very informative and helpful with the packages offered. I would recommend her for future warranties. The company offers great discounts and add-ons its beneficial to get the platinum package. I have not experienced the service/claim department. But if I need it, I hope to have a smooth transition as I had while purchasing this home warranty with Belinda ** extension **.

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    Customer Service

    Reviewed May 9, 2018

    The gentleman I spoke to his name is Adam ext. **, was very good, polite and courteous. Gave me a great deal and kept me on the phone explaining all aspects of the warranty telling me that all the fans, dishwasher, washer, dryer, stove, stove top, Air Conditioning and hot water heater were all included in the warranty and gave me a $45 per trip charge fee instead of the $60 trip charge fee. I would recommend him.

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    Coverage

    Reviewed May 8, 2018

    Just wanted to say thanks again for the warranty coverage on our home. The agent Issac was really helpful and explained a lot in detail about the benefits of the multi year packages in which I ended up purchasing. I really do like the extra coverage for the roof leak, and the extra free months you get for purchasing by the year. This my second year and Although I never had a chance to use the coverage it makes the family feel good about knowing we are covered for these items that can go out anytime.

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    Customer ServiceCoveragePrice

    Reviewed May 8, 2018

    I just purchased a Select Home Warranty one year policy from Sol **, and am truly satisfied. I had been researching the option of a home warranty policy for some time now. Having narrowed my options down to three companies, including "Select," I began calling for more detailed information. I immediately received a response email from Sol, who introduced himself and provided an overview of Select Home Warranty coverage, as well as his office number inviting me to call him to discuss my interest.

    "Select" was in fact the last company I called to speak with. When I spoke with Sol, I had several comparison questions that would help me discern both quality, and service. Sol was able to answer all my questions, and offered some details I had not yet considered. Additionally, Sol was just as interested in providing the best coverage for the best price, and saw to it that I was being offered current discounts and promotions. I look forward to receiving my policy, and enabling peace of mind knowing my Select Home systems and appliances are well protected. Moreover, I look forward to experiencing the quality service as described by Sol.

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    CoverageTech

    Reviewed May 8, 2018

    They do not cover 20 year old hot water heaters leaking. This is the 3rd claim I have placed. One they covered only $67 of a $500+ bill, and two they would not cover at all. It's best to look for a different provider of home warranty insurance. I am a homeowner. I purchased this along with the home I purchased last year. They would not cover my leaking, old hot water heater and now I have no hot water and am stuck paying for their warranty and a new hot water heater.

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    Customer Service

    Reviewed May 8, 2018

    Very easy process with friendly staff. They were very knowledgeable and answered all of my questions. It was a simple process and I was not placed on hold to speak to a representative. I was given a direct number to call back with any future questions or concerns. After calling several agencies, this one not only had the best deal but also had a great staff and easy process. I felt that if I ever needed to submit a claim that the process would be very simple in the future. I recommend this company based on the value they offered, easy process, and very friendly staff.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 8, 2018

    I have been paying on my home warranty for about a year never had to use it. When I did I made a claim on my AC paid the $75 and was told that my coils were leaking the Freon put. I knew the warranty did not cover Freon so I had someone else to put Freon in when or if they fixed it. The contractor said they would call me and let me know if they would fix it. No phone call and no email so I called for them to say it was denied because they don’t cover Freon. Ok I know this but she said because it’s a leak of Freon they don’t cover that either. What good is a warranty on your ac or your fridge and freezer they also have Freon so I guess they don’t fix those either. So out $37 a month plus the $75 they charge to come out and tell me what’s wrong with it. If I knew that I could have called someone local to do that for free and still had that money in my pocket. Well I cancelled my contract with this company. All they want is your money.

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    Verified purchase

    Reviewed May 8, 2018

    Sol was a fantastic help with all my questions and providing wonderful service. This is my first experience with this company but I feel like having Sol as a person to reference any issues then I will be able to receive my expectations from this company. He answered every question and went above and beyond to make sure I was ready to purchase this plan. Again as I use this company I feel like I will know more and have a pleasurable service agreement.

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    Customer ServicePrice

    Reviewed May 8, 2018

    I had a pleasant call. Mr. ** was very well educated with the information he provided me in regards to my home warranty. He also quoted me the same price as the email he sent me prior to signing up. I was very pleased to have worked with him. And I look forward to working with him in the future. Most importantly, he put me (the customer) first with the opportunity to always call him if I needed anything regarding my home warranty. In my book, that's excellent customer service.

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    Customer ServiceCoverage

    Reviewed May 7, 2018

    I was shopping for home warranties and Select Home Warranty was rated as one of the top warranty companies. I received a call from Jeff, representative, who was very thorough in going over the coverages with me and letting me know about discounts available if I signed up for Select Home Warranty at the time. I saved a good amount of money and received two months free of coverage. Jeff was extremely polite and knowledgeable about his company. I was impressed and am looking forward to doing business with Select Home Warranty!

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    Price

    Reviewed May 7, 2018

    I bought a policy today from Andrew and it was a great experience. He was extremely knowledgeable and was able to get me the best policy for the cost. He went through all the programs and was able to come up with a 3 1/2 year policy with 6 free months which I am extremely happy with. He provided me with his extension which I have already used with a few more questions which he answered to my satisfaction. Great representative for Select Home Warranty!

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    Customer Service

    Reviewed May 7, 2018

    I was looking for information on Home Warranties. I spoke with Jeff ** at Select Home Warranty and was impressed with how helpful he was. He told me about services their company offers. I did not feel pressured. I hung up and spoke with my husband, then called back and was given the best deal possible. Lower than I was paying in another state. I have recommended them to family and friends. My son now has a contract. Jeff is a true professional and his company is lucky to have him.

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    CoverageSales & Marketing

    Reviewed May 7, 2018

    My first experience with Select Home Warranty has been a pleasant one. My first call resulted in my choosing SHW for my home warranty. I was impressed by the promotional offers of 2 free months as well as the free roof leak coverage. The representative salesman listed the coverages and was very courteous. I was also impressed by the rating on the consumer website. That as well as the promotions help me to make the choice with SHW. I hope my follow-up experiences are as pleasant as this first one. Thank you...

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    Reviewed May 7, 2018

    Richard Zoneenee was very helpful and made it very easy to sign up. He explained the entire process and answered all my questions satisfactorily. I have recommended your service to my neighbor who will most likely sign up. I previously had contracted with American Home Shield, but was less than satisfied with their choice of service representatives. And it was very difficult to reach them. I hope my experience with you will be much better.

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    Reviewed May 7, 2018

    Rep by name of Sol so very helpful in all information needed to consider renewal. His thorough and responsive information lead me to renew for 3 year contract. Great value so appreciate the whole team. Will be referring friends - great service. I see that they appreciate repeat customers with some additional perks and discounts offered with said 3 year renewal. I would advise anyone to call and speak to one of the representative - ** Sol Account Representative.

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    Customer ServiceCoverageSales & Marketing

    Reviewed May 7, 2018

    Brad was very professional with his sales presentation and pleasant on the phone. The policy coverage was very extensive and Select Home Warranty works with the 5 star service companies in the Walhalla area. We are looking forward to a long and productive relationship with Select home Warranty over the next 5 years. It is very hard to find a good quality service company to do business with nowadays. It is a breath of fresh air when you find a good quality company.

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    Customer ServicePrice

    Reviewed May 7, 2018

    A week ago I went online to shop for a home warranty. I am amazed in how many companies to choose from. I cannot possibly go through all of them. I decided to pick five companies, based on prices, services and coverage. I also spend quite a bit of time reading through the reviews to help me make my final choice. I went with Select Home warranty because of the overall reviews and that the pricing were most reasonable compares to other companies.

    Several days later I receive an email from the company detailing my recent inquiries. I decided to call to place my order. I got transfer to sales person named Brad **. I asked several questions regarding the services that they provide and clarify coverage that was written in the email. He was quite knowledgeable in answering any and all my questions. That really helped me feel better about making a commitment with my home warranty. Best of all he was able to offer deals above and beyond what was already offered. He was pleasant, clear and sincere in our phone conversations. He went over all the details and we were able to get me on board and save me some money in the long run. If their products and services is similar to Brad **, I will be one happy new customer.

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    Claims HandlingCoverage

    Reviewed May 7, 2018

    Not the same service call fee it was increased $15 and rate increased $100. the items covered list is long and includes HVAC which is a necessity. I haven’t had to use the coverage yet so do not have claims processing input knowledge yet as to how they handle the claims but it is nice to know that it will cover the costly items such as HVAC. Don't have anything else to say as I haven’t had to use the coverage yet, except there is a comfort that it is there just in case I need it.

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    Reviewed May 7, 2018

    I purchased a home warranty within a week of closing on a home. After much research I had narrowed it down to 3 companies. I spoke to each on the phone. Select gave me more options and many discounts including a 3 year rate lock. It was reasonably priced and all other aspects were comparable. Kevin was the representative I spoke with and he was very knowledgeable and helpful. I hope the remainder of my dealings with this company go as well as the beginning.

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    Customer ServiceClaims Handling

    Reviewed May 7, 2018

    Isaac was my representative. He was very helpful and professional. I have had my policy for two years and have just renewed for another three years. This company has always come through when I needed help with my home issues. Select has helped me get my air conditioner repaired and my washing machine twice. The process to make a claim is easy as well, I usually just do an email. A representative contacts me after that.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 7, 2018

    Great customer service, great rates, pleasure to do business with. Adam, the customer service rep was very polite, and he explained everything to me in details. I would highly recommend this company to everyone that I know. Select Home Warranty has the best rates for the coverage. (I searched everywhere, and they are the best as far as rates and coverage, great customer service as well.) I will recommend this company to all my friends and relatives. Very fast response.

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    Reviewed May 7, 2018

    The renewal process was so easy. They already had all my information on file. When I balked at the renewal rate, sure enough they came up with some alternatives that were acceptable. I renewed for two years at less than for the first year I enlisted in the program. I have recommended this company to my friends and family. While I have not had any claims yet, I hope it will be as easy to file a claim and get satisfactory service when I need it.

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    Reviewed May 7, 2018

    Our representative was very professional, courteous, and knowledgeable. He explained the policy features and explained additional things that could be covered. He completed our transaction in a timely manner. To date, we have not used the policy as we are still in our 30 day waiting period. We based our purchase on cost, cost of each service visit, and length of contract. We researched several home warranty companies and Select had the best features all around.

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    Customer Service

    Reviewed May 7, 2018

    I literally just signed up so haven't had the opportunity to use the service yet so I can't speak to that part quite yet, and obviously that is when I will know more. But for now, I requested a quote online and was just checking into it and shopping around. I had 3 different people call me with a couple hours asking the same questions and trying to get me to sign up. It was quite annoying that they didn't know I had already been contacted but nevertheless I spoke to each of them about my concerns. Ultimately the 3rd guy made me an offer that was better than the others so I jumped in. I'm hoping I didn't make a mistake but like I said I don't know how it will all work once I need a service. I'm hoping and optimistic that they will be as helpful and open as they were during the sign up phase. Crossing my fingers!!

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    Customer ServicePrice

    Reviewed May 7, 2018

    I am switching company now due to their price and service. I did a quote online and got a call from Johnathon within 3 minutes. Johnathon covers all my questions in a very polite and professional manner. I am very happy with his service. He was very patient with me while I had to put him on hold, so I could ask my husband for the decision whether to sign up or not. I am very happy with the service.

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    Customer Service

    Reviewed May 7, 2018

    Called and talked to Zachary who was the most helpful, pleasant customer service rep I have dealt with in a long time. He was super helpful and answered all my questions. It's because of his great attitude and treating me as if I was a respected customer that lead me to deciding to go with them on the warranty. I even had a follow up question to which he called me as soon as he got my email to go over and make sure I was completely satisfied. I would recommend this company to anyone looking for home warranty.

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    Customer ServicePunctuality & Speed

    Reviewed May 6, 2018

    Working with Sol ** over the phone was so easy, positive and very polite. He very kindly explained the benefits of having this home warranty for the home I will sell. And he explained how easy it is to sign it over to our home's new owners once a sale of the home goes through. He answered each question I answered promptly with well spoken answers. He explained all the benefits of purchasing Select Home Warranty with enough accuracy that I was able to comprehend and ask further questions which he graciously answered. I would recommend this company to anyone who needs it. I will probably purchase another warranty for my new home. Thank you!

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    Price

    Reviewed May 6, 2018

    As our current home warranty started to expire we started to price around. I talked to several different home warranty companies and did not like what they had to offer. Once I talked to Abraham from Select I was sold. He answered all my questions and helped with as many discounts as he possibly could. It was great to find a Home warranty company that wanted to meet my needs. Just not with my coverage but also with pricing.

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    Reviewed May 6, 2018

    I really appreciated the helpful representative (William). He helped to save me some money by going over the many different options for payment. I also appreciated his non-rushed attitude while we were making our decision. It was very nice to not feel like he was not a pushy salesperson, while still making sure I had all of the options. I would use them again and I would definitely recommend them to my friends and family.

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    Customer Service

    Reviewed May 6, 2018

    I wanted information about a policy and, before I could even finish typing the request form, someone called me at my home. The young man who telephones was named William. I was delighted to find that William was really kind and seemed to know the product and services offered by the company. He helped me find the right service for me. After speaking with him, it only took a few minutes for me to receive my policy.

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    Reviewed May 6, 2018

    Thanks so much for your timely service by Isaac. He understood that I was pressed for time but still shared the important bullet points in order to help me make the best decision. Great work! I will definitely use this service again for additional clients. Thanks again for the recommendations.

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    Customer Service

    Reviewed May 6, 2018

    Belinda was very nice to visit with on the phone, she was very polite, very informative and promptly emailed the new policy to me. She explained the free roof leak repair and that a professional roof repair person will come out and repair the roof. She explained the costs and that the company has summer specials for three year and five year plans and broke each plan down. Belinda explained the various costs and discounts. I look forward to having the coverage in case anything goes wrong in the next year.

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    Customer ServiceTech

    Reviewed May 5, 2018

    The person on the other end was very helpful. Look I love all races am Mexican but I had to be very quiet to understand this person's accent. His English was hard to understand. I made a second call and this person was worse. Am sorry I feel bad about this but in the long run it's not fair for the customer to have to ask the tech to repeat himself. Thank you.

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    Customer Service

    Reviewed May 5, 2018

    We have not actually used their service yet. We signed up a couple weeks ago and are in a waiting period because our previous warrant had expired 10 days when we signed up. After entering our information online. I continued to get robocalls 3 times a day for a week. It was ridiculous and although I kept asking them to take my name off their call list, it continued. After I threatened to cancel the plan I had already purchased if they did not get the problem corrected, they finally got it right. Not off to the best start.

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    Customer ServiceCoverage

    Reviewed May 5, 2018

    We had our furnace fix. They would not cover normal charges and we were disappointed in their customer service. I’m not sure that I will renew with this company. I called in a few times and they had no clue about the order. You need to check out what other company’s offer. This place is probably my last pick for a warranty company. Truly a horrible experience. Try another company so you can get the most for your money.

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    TechSales & Marketing

    Reviewed May 5, 2018

    I found Adam to be professional, polite and well versed on the subject matter (New Contract). He made sure all questions were answered and explained thoroughly. It is my hopes that my initial experience with Adam is indicative of what my entire experience will be with this company. It is important to me that services that I pay for live up to my expectations. There are stories all too often that cast a dark shadow on the service industry. When faced with an emergency or mechanical breakdown the last thing needed is a shoddy service provider. I truly hope that this will not be my experience.

    As indicated above Adam said all the right things to obtain my business. I don't want this to be a bait and switch. I will reiterate that, just as Adam was professional in obtaining my business, I expect that my experience will be the same to keep my business. The service industry is necessary and it should not be a challenge to be provided with top service. It is my desire to receive the best service for my concerns and it is my hope that I will not be faced with unnecessary challenges. It is necessary to have this service just in case needed. My expectation is, if needed it should provide the service that I pay for. Hopefully, we can do so without further recourse. Thank You.

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    Customer ServicePrice

    Reviewed May 5, 2018

    Just signed up for a home warranty. Rep on phone was helpful. Pricing was good. Review all exclusions is important. Rep on phone was cordial and advised of different pricing options. I was told contract would be sent via email shortly and it was. Contract is four pages so do read it. I was surprised it excludes a tankless hot water system. So advise contract is read closely. I was looking for something that also covered a tankless water heater so keep that in mind. Also, I May want to add on a coverage for a learn irrigation system. A lot of components with an irrigation system so that will probably be of interest.

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    CoveragePricePunctuality & Speed

    Reviewed May 5, 2018

    The service from SELECT Home Warranty was fast and friendly! All my questions were answered in a professional and timely manner. Michael ** was great! He answered my questions with respect and quickly. The warranty covered all my concerns. The home is 12 years old and appliances are not brand new. Have this coverage gives me the peace of mind that my home is secure from whatever time may bring. I feel confident that my home is protected no matter what the weather brings including wind, rain, or snow. Fast service at a GREAT price!!! THANKS for your service!!!

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    Reviewed May 5, 2018

    Interaction with your employee - He was very friendly and courteous. He got to the business at hand. After I had discussed every part and the benefits of the contract, I made my decision without any confusion. I appreciate his knowledge and fairness in giving me the different aspects of what he had to offer me. Very good dialogue between us. Have a blessed day. I will look forward to doing business in the near future with your company. Not from a negative standpoint but from an affirmative position relationship.

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    Coverage

    Reviewed May 5, 2018

    3 year long appliance coverage. Representative was helpful in getting me the coverage that I wanted at a price I could afford. Exclusions were less than the other policy that I looked at. Also included coverage for my well. Explained that coverage wouldn't begin for one month and that a technician would be sent within 24 hours to fix anything that I had a problem with. Also If they couldn't fix it they would replace it with a similar make or model.

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    Reviewed May 4, 2018

    The CSR I spoke to when I contacted at Select Home Warranty could not have been more helpful, professional, or informative. He presented the information in an organized and easily understood manner. I was impressed by his knowledge of the product and with the service I was offered and opted for the 4 year contract. Based on the initial contact I had with Select Home Warranty I will have no problem referring their company to family and friends. In fact, I have already urged my son to contact the company.

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    Customer ServicePrice

    Reviewed May 4, 2018

    Select Home Warranty was easy to sign Up for. Once I had received their quote, someone from their company immediately called me and we discussed the plans and I signed up. I haven’t had to use the service yet, which is always a good thing, but it is comforting to know they are there for you. The price was within my budget and the people seemed very nice and knowledgeable of the products they are selling. I feel very secure with this company even if I hope I never have to use them.

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    Reviewed May 4, 2018

    The customer service rep I spoke to explained the renewal dates for both policies I have and offered some discounts to renew early as well as extra months coverage. It was helpful information and allowed me to make the decision to renew both policies. The renewal dates were somewhat unclear to me but the rep took the time to explain how the extra months work and when the policies need to be renewed to get the extra savings and discounts.

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    Reviewed May 4, 2018

    Policy set up was easy and account representative was very helpful. I appreciate that I could get things arranged while on my work break. Andrew was very professional and supportive in providing options for my consideration.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 4, 2018

    Answered all of my questions completely. Great price. Would recommend. Great reviews. William was personable and patient with my questions. Detailed descriptions of what the policy covers and how to claim. Assured me that there would not be a problem they couldn't fix. I was shocked at how many things this policy covers. This is the better than an appliance plan. You would have to purchase each individually to get this kind of coverage.

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    Customer Service

    Reviewed May 4, 2018

    Adam was wonderful at assisting me! He explained all of the options for coverage and located discounts for me! I would recommend him to a friend. It only took one phone call and he was very thorough and helpful. The options he presented were very helpful and he provided options for me to choose from. He made me feel comfortable with my decision to go forward with purchasing a home warranty. I would definitely recommend him to others in the future.

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    Punctuality & Speed

    Reviewed May 4, 2018

    My experience was good. I had the pleasure to be helped by Adam. He was very professional and helpful. He explained everything and answered all my questions. The transaction was quick and easy. I do hope that if I have to make a claim, that that will go just as smooth.

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    Claims HandlingPunctuality & Speed

    Reviewed May 4, 2018

    It is so human nature that when something fails they get to bad mouth and tell everyone about it, but if they do something good, sometimes we never even hears about it. Anyway, for a change… I would just like to thank Select Home Warranty for being a reliable company to me and my family. Never did they have let us down. They have been professional and prompt with all the claims I had placed.

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    Punctuality & Speed

    Reviewed May 4, 2018

    Renewed policy. No problem. Satisfactory service. ADAM was very helpful explaining everything including the discounts we would receive. He answered my questions promptly and satisfactorily. I have no complaints.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 4, 2018

    My experience with Select Home Warranty has been very satisfying. They are prompt. The coverage is excellent and the customer service is very friendly. I would definitely recommend Select Home Warranty. As a real estate professional I have to be able to know that my clients are well cared for. I feel that Select Home Warranty offers the types of coverage that will protect my clients at a cost that is hard to beat. Also, they include lots of extras including extended coverage period and lower service fees.

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    Customer Service

    Reviewed May 4, 2018

    I have already told some of my friends and co-workers I feel confident some of them will be calling to switch from their current warranty company. I reviewed other companies before deciding to use Select Home Warranties. So far I am very satisfied with my decision. Hopefully I will not need to have services done in my home but if I do I will have a better idea on how well customer service reacts and follows up to the situation.

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    Customer ServiceTechPunctuality & Speed

    Reviewed May 4, 2018

    Select’s manner of providing great customer service can be seen on how their people assist us, clients. Their technicians are mostly humorous and easy to work with. Very knowledgeable with what they do. They also do small things which for me as their client has a huge impact to how I see my future with the company. Small things like, coming on time, calling before the scheduled appointment, cleaning the work area after they fixed the problem, explaining what the process is or why there was an issue while doing the work and even as small as smiling at me assuring me that after the work is done everything will be ok. As Select’s client I am proud that I have these people in my circle.

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    Customer Service

    Reviewed May 4, 2018

    They helped out but I had to find my own company which was 25 miles from me. I was told they couldn't find one and I am 71 years of age not familiar with the area wife hometown. But this one employee stayed on the line long enough for me to explain to her what my problem was and not hang up on me and she gave me her extension to call the next time so I thank her for that help and I don't think I got credit for the months. I was supposed to receive free last year.

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    Customer ServiceClaims HandlingTech

    Reviewed May 4, 2018

    I have a pleasant experience with Select last month. My daughter visited me and stayed for a week. During her stay she noticed that there is a noise coming from my dishwasher. At first, we thought that we just need to clean it. But after cleaning it, the noise became louder. That’s when I decided to call Select. I spoke with Amanda, a very nice phone person and was able to set an appointment the next morning. True to what Amanda promised, Jeff a repairman came that morning and after diagnosing the problem with the washer, he came to a conclusion that we better replace it. He called the office and asked for an approval for a replacement. My daughter was amazed as to how my claim was handled. Last week, I learned from my son in law that my daughter signed up with Select.

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    Customer ServiceClaims Handling

    Reviewed May 4, 2018

    We are nearing the end of our first year with this company and Jim ** called a week ago or so and I was very busy so he set up appt. dates to call and was very easy to work with, did not bother me, pleasant got to talk to. He just was there when I finally had time. We had a recent minor claim and it was handled as fast and easy as I hoped. We will continue with this company and recommend to friends, thanks.

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    Coverage

    Reviewed May 4, 2018

    I haven't had to use my home warranty yet. I might have to use Select Home Warranty this year. I feel better knowing I have Select Home Warranty is a gives me peace of mind just in case I ever need it should something ever does break (like the a/c or the fridge goes out or my washer and dryer stops working or a water pipe burst a drain gets stopped up). Just knowing I'm covered is a good feeling.

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    Customer Service

    Reviewed May 4, 2018

    Spoke with Mike, very nice man. He called while I was driving and took the time to ensure that I understood everything, I do not know how the company rates but I am sure I will find out. My hopes is that they provide good service. While talking with Mike he let me know about my options of getting more time at a better rate. Decided on the 3 year program plus 9 months for signing up now.

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    Customer ServicePunctuality & Speed

    Reviewed May 4, 2018

    Got the best rate for the high value Peace of mind. I can rest assured that I will save thousands when and not if I need repairs or replacement, great customer service experience, representative was friendly, helpful. Glad home warranty is and will be there for me 24/7/365. I recommend home warranty to anyone who wants peace of mind, no worries, fast service, on time and plenty of service people in my area to take care of my needs. Thank you so much.

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    Customer Service

    Reviewed May 4, 2018

    I have been extremely pleased with my services received and would recommend Select Home Warranty to my family and friends. Their customer service is superior and the deals they can offer are unlike anything out in the market. The protection I have been given in my plan gives me the peace of mind and one less thing to worry about for my home. I called other companies and couldn't find the same protection at the price I am paying and upon my renewal I received the same quality and protection I had been used to at the same price.

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    Customer ServiceCoverage

    Reviewed May 4, 2018

    I found Select Home Warranty on Google and as I was reviewing the information Jonathan called me. He was very pleasant and informative and explained every detail in a very calm rational way and not pushy at all. I have an MBA in Finance and so for him to get me to buy the 5 year policy was quite an accomplishment. Now if the actual service can keep up with Jonathan's level of customer service everything will be great. Well Done.

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    Customer Service

    Reviewed May 4, 2018

    Hello. I would like to take this time to commend the service representative for his excellent customer service and knowledge of the plans this company has to offer. Not only was he polite in explaining each available plan to me, he also helped keep me line with the strict budget that I am on in order to purchase a plan with your company. I was extremely satisfied with him assisting me and getting my new plan in motion. I will also tell family and friends whom I know are home owners about your company and what it has to offer at a reasonable price.

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    Coverage

    Reviewed May 4, 2018

    Just signed up with Sol. He was very attentive and patient and answered all of my questions regarding various plan options based on my needs (Add on options, 1yr, 3yr, 5yr options), available discount opportunities, etc. prior to sign up. I did some shopping around and almost signed with another company but the service and value for the coverage changed my mind. I would recommend talking to Sol as he can give you much more insight and options vs relying solely on the web. Select Home Warranty. Ask for Sol.

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    Claims HandlingTech

    Reviewed May 4, 2018

    Grateful to Select’s team who helped me the other day with our house’s electrical wiring. I have kids at home and I was afraid that those loose wirings may cause harm or worse fire, so I decided to submit a claim. When I called I told them that I need help ASAP. The collaboration Select has with the local technicians is great as I have someone who fixed those loose wirings that same day. I will definitely give them 5 stars.

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    Customer ServiceClaims Handling

    Reviewed May 4, 2018

    Awesome company! I have been with them for 4 years now and I can say that they have absolutely overpassed the expectations we have with warranty companies. Select Home Warranty has proved themselves over the years for having competent people. From those people who take in calls and emails for claims down to their repairmen, everyone is just awesome! They had been reliable, I cannot say anything more. I will recommend Select Home Warranty anytime.

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    Sales & Marketing

    Reviewed May 4, 2018

    Abraham was knowledgeable and left me with a great understanding of Select Home Warranty. Abraham allowed me to make a informed decision of whether this would be beneficial for me. I have looking for a home warranty for my home and with the help of Abraham this project has been completed. I wish all companies would have sales reps like Abraham. I will not have any resolve in recommending Abraham to in the future to someone looking for a home warranty. Thank you for a job well done!!

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    Customer Service

    Reviewed May 4, 2018

    I have been working with Ron to renew my SELECT HOME WARRANTY POLICY. He has been very helpful and patient and has taken the time to answer my many questions. Please note... if you choose to deal with one specific sales representative ask for their extension as the other sales representatives are not helpful in helping you get back in touch with your original sales representative and some are very aggressive about helping you instead. I have not had a claim yet so will wait to see how that goes... Hoping for the best though!!!

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    Reviewed May 4, 2018

    I would like to take this time to inform you that Mr. Richard ** went above & beyond. He also was able to work out a payment plan for me to be able to get the best deal possible. Very mannerable, & very knowledgeable & helped to walk me through the process. I would not have been able to get the deal that I truly wanted. He also was very reassuring to say the least. I would definitely recommend this warranty program to others. Thank you Mr. **.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 4, 2018

    They were very quick and professional when signing up for my home warranty. The customer service gave me 18 year anniversary discount. I was happy to receive because it lower the amount I will have to pay when I have to get something fixed so thanks a lot. He also was very polite in explain and breaking down all the items that the warranty covers. It's my first time trying a home warranty so I was kind nervous but the customer service explains everything and assured me that they had me covered if I ran into any problems.

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    Customer ServiceClaims HandlingPrice

    Reviewed May 4, 2018

    Very professional and rapid service, polite and patient to answer question, given information enough to have decision about repair and replacement. Given reasonable prices and fair charges on service provided, given additional option and review case in reliable manner. I would like to tell friend and family regarding benefit and saving money to have contract with Select Warranty. I have good experience with recent claim and solving problem. Given me excellent customer service and doing professional job and good feedback.

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    Customer ServiceCoverage

    Reviewed May 4, 2018

    Very happy with experience of purchasing warranty through Select Home Warranty. Customer Service support was knowledgeable and very helpful in guiding me to pick the right plan and duration for our home. The call was pleasant and the representative went to great lengths explaining coverage and value in longer durations. I would definitely recommend contacting Select Home Warranty for a quote. I’ve been using another home warranty company for years and had no idea I was overpaying for less coverage.

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    Customer ServiceCoverage

    Reviewed May 4, 2018

    I got a great deal from Select Home Warranty. Customer service is very good. Signed for 3 years and got 6 months free. I would strongly recommend Select Home Warranty to my friends and colleagues. Great company, great service. Select Home warranty customer service helped me to select the best policy. Again thanks to Select Home Warranty. Select Home Warranty coverage is very good, most of the furnitures are covered in my policy. Great service, great people. Thanks.

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    Coverage

    Reviewed May 3, 2018

    I was online requesting some information on home warranties because I was not happy with the service I received from my current coverage and company. I was called by a gentleman named Sol. I express to Sol why I was not happy with my current coverage company. Sol was very professional at answering all my questions. We then went over the coverage and options that I would be interested in. Sol was able to find me the warranty I wanted at a price that fit in my budget. Thank you.

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    Reviewed May 3, 2018

    Good service, reminded me it was time for renewal. Much appreciated. I have not found it necessary to use the plan yet but have the satisfaction that I have it to use when I need it. This company seems competitive to others offering similar service.

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    Price

    Reviewed May 3, 2018

    Brad provided excellent service and made sure that we knew of all of the options available to us as well as a military discount for multi year policies. Additionally we weren't aware of the 30 day wait. So getting the plan before closing was a good idea. This plan was competitive actually better financial option for us And we were able to get a 6 year plan For an average price per year lower than any other plan available.

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    Customer ServiceCoveragePrice

    Reviewed May 3, 2018

    Brad ** was very helpful, polite and professional. The price and coverage are excellent. When checking reviews on the net Select was highly rated. Brad was not pushy and when I asked to call him back after talking with my mother he was agreeable. He review the coverage and went through everything with me. Brad answered all my questions. it was a pleasure doing business with Brad and with Select Home Warranty and I look forward to the future

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    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed May 3, 2018

    I purchased a policy in March 2018. The sales agent rushed me off the phone although I purchased the policy. I advised him to forward a copy of warranty via email and mail. I did not receive a copy until a month later with having to call every week for a copy of the policy. However, within the 30 days I had a breakdown of my ceiling fans in my bedroom and living room in which I would tend to think the issue would more than likely be electrical. I put the claim in on day 34. I received an email indicating that the claim was denied. As a result, I was truly upset and still am that I do not have electricity in my living room and bathroom.

    2.5 months into the warranty I turned on my air conditioner and realized my air was not cooling. Keep in mind I have never out of 3 years of owning my home never these issues. I put in another claim but this time I speak with a representative. The claim is approved. The outside vendor comes out and I pay the $60. He advises the motor blower to my AC unit which is located upstairs in my home has worn out. The contractor states he will notify Select. A few hours later Select sends an email that I need to send a copy of previous invoices of maintenance and pictures of the AC unit.

    I call the claims office to validate the pictures are received. The young lady with whom I speak with is not pleasant as I think due to the lack of customer service that I have received initially my file maybe tagged in some sort of manner. My experience as a customer service manager could determine by the tone of voice of both reps that I spoke with that the call would not turn out in a positive manner. The representative advised that for the part needed Select would only pay $150. I verified my policy I had on hand and did not notate any indication of a set fee as to how much would be paid by the Select.

    I am so totally disappointed by this company and do not recommend this company for any future homeowner. I have found that they do not mind taking your monthly payments but when it's time for a service they do not want to approve a service of repair. So, if you are interested in a home warranty I advise future customers RUNAWAY FROM SELECT WARRANTY. THEY ARE FRAUDULENT AND WILL TAKE YOUR MONEY WITHOUT A SERVICE. THEY DO NOT MIND denying your claims. I have had 3 denials. I demand my money back.

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    Customer ServiceSales & Marketing

    Reviewed May 3, 2018

    I spoke with two salespeople. They were kind. Asking me if I had any questions, I didn't. When it can to Nathan **. He aimed to please me! He did ask if I had questions. Then he asked if I would be selecting his company. No, I'm going with someone else. Then he proceed. If I can do this would you consider his company. Before I knew it I was signing up! Yesterday and today I received three more sales calls! Couldn't understand why!?

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    Reviewed May 3, 2018

    I have just became a new client or policyholder of Select Home Warranty provider. What I can say at this time -- is that the person or salesperson we talk to was very curtsy and informed policy wise. He work out a great plan for me. I am very please. In the next six months or year, I will know- at that time- more about the company and its interiority. I am looking forward to being a customer. Thank You.

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    Customer ServiceCoveragePrice

    Reviewed May 3, 2018

    The salesperson I spoke with was very professional, able to answer all my questions in details, provided the best suggestions on how to save money by buying multi-year plan. I am very satisfied with how I was treated and with the level of service provided to me. I will definitely recommend the company to my relatives and friends. The cost of coverage seems to be very reasonable and the value is pretty high. I was using another home warranty company before, but this one has much better offers, prices, coverage, and guarantees.

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    Customer Service

    Reviewed May 3, 2018

    It has been a difficult, confusing and frustrating experience trying to renew my policy. I was barraged with 15-20 phone calls even though I had spoken to 2 agents, Issac and Abraham and received different offers and conditions from both of them. It frustrated me that I could not send a check as I did not want to use my debit/credit card as we are selling our house and I do not want the possibility of being bound to further payments.

    When I complied with the suggestion to buy a pre-paid card and called back I was told by Abraham that the fees had changed, that this was a business and that I was basically over-reacting to be upset about the breach in trust that this caused, not to mention the inconvenience. I asked him to send me an e mail detailing the specifics of his new offer and did not receive this. I called back and got Issac who agreed to accept the previous offer of 2 months at $35.00 and we processed that, for which I am grateful. I have asked for an e mail confirming my continued coverage until Aug. 3, 2018 from Issac and hope to receive this. I will be sharing our experiences with Select with the new owners of the home.

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    Customer ServiceTechPunctuality & SpeedRefunds & Payouts

    Reviewed May 3, 2018

    This is the great insurance company. Awesome customer support. Full compassion for their customers who are going through difficult times in their lives. In short, this is very much you need for yourself. We have been using It for many years. We have always had and paid for a comprehensive solution. Intact helped me a lot during my hard time. I had water damage at home and right after my call insurance guys came. They fixed my house and also pay for my accommodation. It's worth to get that insurance.

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    Claims Handling

    Reviewed May 3, 2018

    Saving money for other things instead of spending it for house system repairs is what makes me happy with Select. Spending $60 instead of $2500 for a heater problem, paying nothing for a clogged disposal issue and saving $xxx for a new dishwasher. These are just some of my savings since I signed up with Select a year ago. Yes I have had 3 claims in the past year but they were exceptionally handled by Select’s people. Keep it up Select!

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    Customer ServicePunctuality & Speed

    Reviewed May 3, 2018

    My sale representative was very knowledgeable and helpful. He was able to answer all my questions intelligently. I felt very comfortable and at ease signing up for the home warranty. The process was quick once I accepted and agreed to the terms of the home warranty. I was pleased to find out I was getting a discount and it would be locked in for year. I feel confident that this company will be wonderful and quickly solve any problems that occur in my home.

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    Customer ServiceCoverage

    Reviewed May 3, 2018

    We requested information about Select Home Warranty and what the coverages were and received an email and call back within 5 mins of the request. Once we decided to move forward with the coverage it was only a matter of about 5 min and we were finished with signing up. I have not had to use any of the services yet but I have been told by a friend that has and they are completely satisfied with the promptness and quality of service that they have had. I have already recommended them to several of my friends.

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    Coverage

    Reviewed May 3, 2018

    I wish someone would've fully explained what you covered in full detailed verse. Just give me the money. Not sure if my appliance will be covered and I don't think I should have to wait 30 days to be covered when I paid full price for the warranty. I need the appliances. It's an emergency now. I just a have to wait and I paid all the money that need to be paid. Not fair.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed May 3, 2018

    With all the suspicious scams and gimmicks online taking advantage of consumers I was a little nervous purchasing a plan that I heard of from the internet. I have spoken with a few customer service representatives since I purchased my plan earlier this year and each time the representative was very polite and able to assist me and provide information promptly. They have made the purchase of the plan very easy online and it appears the claim process is simple as well. I would definitely recommend the service to friends and family members to protect their home!

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    Customer Service

    Reviewed May 3, 2018

    Person I spoke to on the phone was very helpful. I got a good deal as he let me know the discounts for getting a three year contract. I received military discounts and also senior discounts and 6 months free. I will recommend your company to my friends and family. I was also happy that roof leak was included in the services. My contract will go into effect on June 1st and hopefully all will be well when I need to use you.

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    Reviewed May 3, 2018

    My rep... Sol ** has been a great help to me in the decision making process of deciding to go with Select Home Warranty. He has been very patient and answered all my questions so far. He was nice enough to also explain different options to save money and get a great package. Based on my experience I will recommend him to friends. Hopefully the excellent service will continue as time goes on. Thanks again for all your help.

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    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com
    Do you have questions about Select Home Warranty?