Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed May 29, 2018
Just got coverage given to us when we bought our new home. Haven't used it yet but it gives us peace of mind knowing it's there if we need it. What a great gift to give someone when purchasing a new home! Hope we don't need to use it but grateful to have it, especially during the first year as buying a home is so costly that you use up so much of your savings. It provides peace of mind that is priceless!
Reviewed May 29, 2018
Richard was so helpful with my home warranty request. He called me on my cell phone shortly after I filled out an online inquiry form. He was very friendly and very knowledgeable. He answered all of my questions and concerns and made sure I was comfortable with the purchase. He helped me add three years of warranty to my new home for a great price and added 8 extra months free! I highly recommend working with Richard! Thank you again!
Reviewed May 29, 2018
Fred was polite, knowledgeable and made the transaction smooth. I believe for the price that I got a good deal on the home warranty and will probably renew after a year. It was great that they run the Memorial Day sale. Made the price even better. I will definitely recommend a service to my friends and family. With getting 3 months free propane one year at a time is a great incentive.
Reviewed May 28, 2018
Sol was a very good salesman. He was very knowledgeable about the selection I made. He had a lot of patience with me since I am a senior citizen, He took the time to explain my selection until I understood what I was getting. He was very friendly. He spoke clearly and slowly so I could better understand him. He appeared honest and told me I could Call if I had questions. Very good job!!!
Reviewed May 28, 2018
I spoke with Isaac today. He was very knowledgeable and was able to answer my questions. He worked hard at getting me into a program, which would work for me. I am looking forward with having a plan set up for my home. It is nice to know that I have a company there in case I need them. I look forward to having Select Home Warranty there to meet my needs and the needs of my home. Hopefully I will have a long relationship with Select Home Warranty.
Reviewed May 28, 2018
Richard, went above and beyond the call of duty. He answered every question I had, he was polite, courteous and cheerful, helpful, I have never had such excellent customer service in my life. I thank him ever so much. You have one of the best people working for you and he should be commended. He covered everything possible about my policy. He went over everything with a fine toothed comb. Any question I had, he answered. I could not ask for better service, ever, He and your service will be recommended by me to all of my coworkers, friends, family and anyone I know. He went beyond anyone has ever with me. I received the Midwest Customer Service Award of the Century for the JC Penney company, by the president of the JC Penney company. I am honest, helpful and fair and work within my customers budget. Richard works this way also. Thank you again Richard.
Reviewed May 28, 2018
Very misleading sales representative. They promise you fantastic cover and customer service. Neither of which are true. I submitted claims for AC, Ceiling Fan and Garage Door repairs and found NOTHING was covered. They couldn’t provide services in my area (NC) and direct me to contract someone myself and would get reimbursed. In every case, once the claims were send in they refused payment citing limitations in the contract. I found whatever I submitted there were reasons NOT to pay. PLEASE BEWARE. THERE ARE SEVERAL LEGITIMATE HOMEOWNERS POLICIES AVAILABLE with honest representatives who are willing to help when claims are submitted. I'm a senior citizen and should have known better. Their sales pitch WAS TO GOOD TO BE TRUE.
Reviewed May 28, 2018
Zachary did a fantastic job at helping me select the best coverage for the best price. Coverage was what I need and the Zachary was very knowledgeable and extremely professional. I have had home warranty policies in the past and received poor service. Select Home Warranty is the best I have found. Will renew in the future and recommend to family and friends. I enjoy knowing that my home is covered from unexpected repair issues and expense.
Reviewed May 27, 2018
Your representative Belinda was very professional, knowledgeable, and answered all my questions. The Memorial day offer saves me money and your contract terms are exactly what I was looking for. Your BBB rating was excellent and I also looked your company up on the internet with great results. Only time will tell, but I have a good feeling we will renew the contacts at its end date. Based upon our telephone conversation I purchase a contract over the telephone.
Reviewed May 27, 2018
Great experience. Knowledgeable agents and very pleasant to speak with. Pricing and discounts were very competitive along with the payment plan. Agent reviewed the entire contract and assured I would be getting an email that would review the entire contract. This is a very top notched company to do business with. You have a completely satisfied customer for years to come. Also your website was the best designed I have seen in researching all the other home warranty companies on the internet.
Reviewed May 27, 2018
Initially inquired online then decided to call when I didn’t see a “frequently asked question” section. The salesman was very helpful and put me through to customer service. William was very helpful and totally answered my questions. He went beyond and above. The hold time was not long from the initial call to the transferred call. I was informed I would receive my policy via email in about 15 minutes which I did. *****
Reviewed May 27, 2018
The representative I spoke with was nice & helpful. Explain how the new rates were going to take effect and how I needed to take advantage of my renewal before but it’s expiration date. I haven’t had any experience using the policy yet but I expect everything will work smoothly. I appreciate the fact that they reached out to me before my rates increased. It’s nice to know that they are managing the account to assure good service
Reviewed May 27, 2018
Jeff ** called me promptly after I submitted a request and answered all my questions knowledgeably & gave me every available discount. I can only hope that should I need to make a claim, I will receive the same courteous service.
Reviewed May 27, 2018
My contract does not have an expiration or final date. Called for clarification. The representative said, my one year is up in June but with my 2 months free, it expires in August. I am waiting for written confirmation. It would be nice if the contract I have would list the correct date. Customer service was fine. Will feel better if I had it in writing. I have had no need to call but would like the information in case of a claim.
Reviewed May 27, 2018
The representative was super pleasant to deal with and made the transaction seamless and smooth. She answered all of my questions and was very knowledgeable. I hope to never need the service, but having it sure helps us sleep at night knowing we have it. Great price and coverage. Lots of options. Best reviews online. Great discounts and promotions too. I'm curious as why the roof leak coverage was free, as the roof was a major reason why I wanted a home warranty. Well, the roof and the air conditioning, this Arizona sun sure is tough on the exterior of the house.
Reviewed May 26, 2018
I would like to give my highest recommendation to Select Home Warranty! Jonathan ** was extremely helpful in walking me through the entire process and answered all my numerous questions. His professionalism is a big reason I decided to go with Select Home Warranty. With the multi year package we purchased, we look forward to having peace of my mind for the next several years. Thank you very much!
Reviewed May 26, 2018
When we renewed our home warranty this year we switch to Select Home Warranty. They were rated #1 and excellent customer service. We went with the Platinum Plan with some additional add ons. We reviewed the plans on the company website then called and spoke with Mark ** and he was extremely helpful and walked us through the complete program. He also followed up with an email to ensure our satisfaction. I will certainly recommend Select Home Warranty to any homeowner.
Reviewed May 26, 2018
Received a call from Richard at Select while I was filling out information on the website... very surprising. The representative Richard told me about not only the one-year option but also about multi-year policies which could save me money and provided free months. After this explanation I signed up for a three year policy which gave me six months free. I think this call went very well. He said I would receive multiple emails with information to follow-up the phone call, I have received the emails.
Reviewed May 26, 2018
They were very courteous on the phone and explained the policy in full. The price was great. I would definitely recommend this company to others. I spoke to 3 other companies and found this one to be the best price for all that they cover in their policy. Their policy covers more than some others and they have one of the lowest deductibles. I hope that if I ever need to use them they are just as great as the presentation.
Reviewed May 25, 2018
About a year ago I had Home Warranty Insurance with Select Home Warranty. This supposedly covered the heating/air unit in the house. We had an issue with the a/c unit where a part broke which then caused the Freon to leak. Select did not cover it because it was a "Freon leak" even though the leak was the cause of another part breaking. I called numerous times and finally spoke to a manager in New Jersey who said they do not cover Freon leaks. I said that was not the issue, that was the cause of a broken part. He said it did not matter, any Freon leak is not covered.
He then went on to say almost always when an a/c unit needs to be replaced it is because of a Freon leak. So I asked, "Ok, if my unit was struck by lightning and exploded, obviously a Freon leak would happen in that explosion, would Select cover that." He shockingly said "no" because it would be a Freon leak. I then asked "so, essentially you never cover an a/c replacement if it breaks down" and he answered "almost never".
His honesty and candidness was appreciated, but his answers were also shocking. He then went on to say the insurance is simply a "piece of mind product" - in other words it gives you peace of mind thinking you are "covered" for when items in your home break when in reality you are not. I would advise strongly against purchasing insurance with Select. Nothing that breaks will be covered and you are far better off going with another home warranty company. The policy these folks offer is extremely sleazy. Just not worth your money for a perceived "peace of mind product", as the manager there explained to me.
Reviewed May 25, 2018
I had a good experience with the customer service rep. He was patient and took the time to answer my questions and address my concerns. I was reluctant to commit today but his patient and explanation of the incentives made the difference. His name was Zachariah.
Reviewed May 24, 2018
Thank you to Nathan for the excellent customer service and in making this process very easy and comfortable. I would recommend using this company if you are in need of a home warranty. The value of this product is excellent. I will be telling all of my family and friends about this company. It is always good to have references when needing products for a new or existing home. Do yourself a favor and make the call to see for yourself.
Reviewed May 24, 2018
Fred was very pleasant and went above and beyond to get me the best possible discount. He went through different specials and promotions and even shared ways in which I could reduce the service charge. As a first time homebuyer, I think home warranties are extremely important. Of course I have yet to use it and hopefully the company lives up to the expectations. But so far, so good! I did minimal price comparisons, but it seems that Select Home Warranty had the best offer. Again, I'm not too positive on the service just yet but everything checks out so far.
Reviewed May 24, 2018
We signed up for Select Home Warranty in December of 2017. Since then we have had 3 claims. One for the AC which after waiting for a call for 4 days we called back and were told we had to call and schedule the appointment. The thermostat just needed an adjustment which they sent out Brady Heating and Air. The contractors were very nice and very knowledgeable. The second was for our dryer which they gave us the number for Frederico Ramos Services who told me that driving out here was “not worth my time.” When I called to let Select Home Warranty this they told me he was the only contractor they had but I was welcome to pay someone out of pocket and they “might” reimburse the fees.
When the contractor we hired called them for verification the agent, David, asked the contractor 8 times if the repairs needed were due to normal wear and tear. The last instance was for our stove. I called and filed the claim because as usual the claim did not go through on the website. I told them the oven was not cooking evenly that it is burning on the bottom and not cooking on the top and the broiler is burning in the back before the front cooks and the front burner was not working properly. They sent out Ed’s Appliance who informed us that the switch on the burner was going out and that the stove just needed to be vented while we were cooking. The contractor told us he would order the part “only after I get the authorization for the warranty company and not before and it may take them 30 minutes to 30 days for an authorization”.
The part was ordered and when Ed’s came back out I told the contractor the stove was not working when vented and he replied “Well the elements are coming on so there’s nothing wrong with it.” He replaced the switch quickly and left without another word. I called back to Select and spoke to Janie at Select Home Warranty and told her what the contractor had said and that the stove was not working and the burner he just “fixed” was not working. After 20 minutes of trying to explain to her that this was indeed his second visit and that his diagnosis had been sent in already I finally gave up and told her fine to let me know when she found out something.
In the meantime I wrote a letter to Alex Winters at the corporate offices of Select Home Warranty and faxed it to the main office. The next day I received a phone call from someone claiming to be from corporate and said they would call the contractor and call me back. This was on May 11th and I have yet to hear anything. The only thing this company seems to want to do is take your money every month. They could care less if you get anything fixed or if the contractors they send do their jobs. Their sales department is really good about making promises they have no intention on keeping. I will tell everyone I know not to bother with this company.
Reviewed May 24, 2018
This company tries to "nickel and dime" people into buying services. I was told my whole refrigerator was covered under my original policy and when the ice maker went bad on my refrigerator, they told me it wasn't covered and that I needed to buy ice maker coverage for my policy. Once I agreed to paying the additional fee for ice maker coverage, the representative stated that then they could fix the ice maker. So when I asked how much would it cost me to get the ice maker fixed, the representative then explained that since it was a pre-existing condition, the issue won't be covered under the new policy add on. Never had any other problems with warranty companies in the past.
The representatives had poor customer service skills. Attempted to argue with me even when I wanted to cancel my policy. The representative proceeded to sound even more rude. I finally told the representative that I didn't feel like arguing and that I just needed to cancel. I thought they sounded a little hungry for customers when I bought the policy at first. They rushed through the buying process and seemed more interested in obtaining my payment information rather than explaining all of the coverage for their services. I would not choose this company. I had better luck with other companies in the past. I only went with this company because they seemed to have a good price and they have me a month free. I guess I hey what I paid for... Never will I ever choose this company. I will make sure to share my experience with all of my friends and relatives.
Reviewed May 24, 2018
I requested and require service on my garage door 5/22/18 which will not open by remote or manually. This problem prohibits my ability to report to work which was shared. It is two (2) days later and the problem yet remains. I have been given a claim # and provider who is to do the work. I have call SHW and the scheduled provider several times. Informed SHW the assigned provider has not respond to the claim and I am on day two (2) of loss wages. This is my third claim and this type of problem continues to exist. I would like my contract fee returned and not have to ever use their services again. Staff seem insensitive to the problem and unwilling to reassign work orders without requiring customer to have to wait 48 hours before expecting a response to request. As of this writing I have loss $301 income while attempting to have this matter resolved... Unacceptable.
Reviewed May 24, 2018
Save your money, this company is running a scam. I reported that my fridge "was turning off" April 30 and that the items in the fridge were spoiling. They "expedited the claim". What this meant is that they will call me in 2-3 days and tell me they can't find a technician that will work with them and that I need to secure my own technician. After throwing everything in the fridge out and living without a fridge, I was able to get my own technician who came out on 5/21. They will not authorize any payment unless the technician call them "BEFORE" any work is done. He found that there was ice in the bottom of the freezer, suggesting the fridge was intermittently working. He tried to contact the provided number, but there was no answer so he emailed the invoice. His diagnosis was a bad control board, defrost thermostat, fan motor which he emailed to the company.
I called them the next day, since their policy is that the claim is reviewed in 24-48 hrs. They claimed they never got it, however after providing the ticket number the technician had received, they were able to locate it. I had to wait another 24-48 hr after they located it. When I called 48 hrs later, they told me they couldn't cover it because "there was a leak", which they claimed was the primary diagnosis. Despite talking with several people at select, they insisted the diagnosis was a leak and was not covered.
Any person reviewing a claim would realize that this was merely a symptom of another underlying problem. But because the technician wrote on his assessment that the fridge was leaking, that's all they needed to dismiss the claim. Interestingly, while this took many calls and almost 25 days to get the rejection for a made up diagnosis, I have received numerous emails to renew my home warranty. I called the appliance company, who reported they do not work with Select Warranty because they are so difficult and do whatever they can to get out of being responsible for any payment. Needless to say, I will not be renewing my policy.
Reviewed May 24, 2018
Jonathan and his staff were very knowledgeable and helpful in guiding me in choosing a home warranty plan. I would highly recommend this company for all your home warranty needs. The customer service is fast, efficient and they really treat you like family. After an extensive search on the internet researching all home warranty companies. I easily concluded that this company was head and tails above all others. Once again I highly recommend this company! My experience was great!
Reviewed May 24, 2018
The purchasing process for my home warranty was great! No issues at all. I have yet to use the warranty since nothing has gone wrong yet, but I feel confident Select has me covered for any issues I may encounter. I was especially impressed that they were willing to match rates from other companies. This included matching the same covered items another company was including. I didn't feel immense pressure from the sales associate to purchase anything additional.
Reviewed May 24, 2018
The guy that called was polite and worked me right into purchasing the plan which isn’t a easy task. He made it affordable and convenient to go ahead with the plan. He also followed up with emails and called me later in the day. We haven’t used the plan yet but it’s nice to know we are covered.
Reviewed May 24, 2018
This is the first home warranty I have ever purchased. My home is 5 years old so I thought it was time for some additional coverage. The associate was very thorough in helping me select the best plan for my home. He was able to find a multi year plan that I believe will give me the coverage I need for my home and a reduced service charge fee. The majority of the customer feedback I read was mostly favorable. Will post an update if I ever have to file a claim.
Reviewed May 24, 2018
Richard was very knowledgeable and friendly. I was very pleased with our phone conversation and I feel protected in case anything in my house quits working. I had a few questions and he was able to put to rest any concerns I had and explained step by step what I needed to do to receive service. I know now that when something covered in my house breaks, I will have a professional there to repair or replace it quickly.
Reviewed May 24, 2018
The person I spoke with was very nice. He was prompt in answering the questions and processing my renewal of my policy. I really am satisfied with the service I received from the customer service person. The payment was processed quickly. He informed that I would receive and email shortly with information concerning my policy. I have no complaints about my experience. I really appreciate the great customer service I received when I called. I am satisfied with the service.
Reviewed May 24, 2018
Quick and very helpful. Contacted within 20 min to verify coverage. Very helpful and pleasant. Helped me add discounted and free services. To get me the best value and coverage. Coverage is very affordable and worth the cost to sleep easy at night knowing they are there to help. Had this coverage on a previous home and it saved me thousands of dollars in replacement cost and headaches of having to call a repairman and get the best cost.
Reviewed May 24, 2018
TOM was very customer service. He answered all our questions. He explained all the services covered by the contract and all the discounts available. He offered the deal of paying a full year and save money. We chose to pay monthly. He gave us all info we need to get online to file claims or to research our contract. I could not ask for any better customer service. We are very satisfied with what we see in the company also far.
Reviewed May 24, 2018
Thanks for the good deal. I appreciate that we can take the product with us if we move. Seems like it’s a good value. Hope it measures out that way. I was happy we could add on coverage. Each service call is a good price. Better than what we had before. Nathan was helpful in selecting the right coverage and understanding. Not many home warranties covered well and septic at a good price, but this one seems to. I’m a little nervous, but remain hopeful after reading reviews.
Reviewed May 23, 2018
Don't waste your time and money! I've had this warranty company over two years. Two weeks ago, I filed my first ever claim, it WAS ACCEPTED. It was assigned to a service company. A/C was checked, found to have a bad evaporative coil... Leaking. Report was filed. Again... CLAIM WAS ACCEPTED. Not 4 hours later. I was told... NOPE. NOT COVERED. AFTER REVIEW, IT WAS DETERMINED THERE IS A FREON LEAK. That was reviewed when claim was accepted!!! An evaporative coil is one of the main components of an A/C that fails. If it isn't covered, why have a warranty?!?
Reviewed May 23, 2018
Called in to follow up on a claim payment and got proper instructions for how to handle. No muss no fuss. They answered, advised the appropriate email address, info to include and went on their way. Could have seemed more appreciative of my business but it wasn't bad - just neutral.
Reviewed May 23, 2018
Fred was very helpful in explaining things to me and in getting me the best deal for my situation. He went through the options with me as far as payment as well as multi home discounts. He talked about the different plans offered such as appliance vs. whole home and roof. He was able to save me money going with the three year plan rather than one. He got back to me promptly when I called. He was very helpful and easy to understand. I didn't feel pressured into anything, but it was good to be given all of your options before I made a final decision.
Reviewed May 23, 2018
I’ve just signed up as Select comes highly recommended through my social circle. My friends have used them & are very happy with the level of service offered. I spoke with Mark, the salesperson, he was awesome and very helpful. He offered good insights into how their plan & company compares with Choice and American. It didn’t take me too long to get convinced. I look forward to the service being as good when needed in the future.
Reviewed May 23, 2018
I was very please with the service Zachary provided. He did a very thorough job of explaining the terms of conditions and he answered all of my questions. I am very pleased I decided to choose Select Home Warranty as my home warranty company.
Reviewed May 23, 2018
The representative was knowledgeable about the warranty. Explained thoroughly all the items covered in the policy. Respectful while talking with my husband. Efficient with a callback. I had files out the information online and that very day received a phone call at work. I asked him to call my home number and he did promptly. Your online information was interesting enough for me to call. We appreciate the senior discount, very much. When on a limited income, every little bit helps. Thank you so very much.
Reviewed May 23, 2018
First of all after I made a claim for my AC, it took several days until technician comes to my place, several times in several days I had to call them and I was told that something was wrong with the SHW system and they have not sent work order to them. They had to call to SHW office to get order number, this process took several days. Second of all after technician's diagnosis I have been told that they will make a report and 3 issues have been diagnosed and at least one of them which is not related to maintaining will be approved, but SHW didn't approve none of them.
The technician and his office tried to help me, they called SHW office to explain the issue, but what I got in the email, and they have been told too, SHW didn't approve none of them and even the one must have been approved and wasn't related to maintaining, SHW brought all excuses, this is not in policy, that is not in policy, there is no record of maintaining, all excuses... SHW not only didn't help me, but also made me to pay 75 $ too. I am very dissatisfied and for sure I will discontinue working with them and will go to another company. After almost 9 months having this policy, it was my first claim with very bad experience.
Reviewed May 23, 2018
I am very happy with the customer service. They have always reached out to me when it was time to renew my contract and always offer deals when I renew early. I have had a few claims and have always had great service. They have sent their repair people when available but I have also had to use local repair people that are not in their network and the repair was still covered. I would recommend them to all my friends and family.
Reviewed May 23, 2018
I searched the internet for home warranty companies and researched 3 or 4 different companies. Select Home Warranty had an easy to use website. I found that the policy I selected was fairly priced compared to other companies I found online. A representative of the company called me the next day to verify my policy purchase and answer all of my questions. The representative on the phone did a nice job of explaining my options. Overall a good experience.
Reviewed May 23, 2018
Had no problems signing up. Very easy. I surfed the internet comparing other warranty companies. Select was very close to the price of other companies. The items covered were similar. Select had extra coverage that other ones did not. Also their optional coverage was cheaper. The list of optional items to purchase was more than the others. Comparing the other warranty companies to Select, Select was the best. I would purchase from Select after reviewing the other warranty comp.
Reviewed May 23, 2018
I called today to purchase a home warranty for my client who's closing on their new townhome at the end of May. The agent I spoke with was able to give me a great price for the specific warranty to cover my client. I am confident my client will be pleased with this warranty which will cover them for fifteen month time frame, which is very impressive! Service was fast, and courteous, I will definitely use this company again.
Reviewed May 23, 2018
When my water heater broke, I filed a claim ASAP. I called SHW as I want to get the problem resolved right away. Portia the rep took the call and was very polite and quick. I didn’t even know that polite and quick can be used in one sentence. LOL. Anyway, Portia made sure she got all the information and scheduled an appointment with a local contractor the next day. The technician Bill came the next day and got my heater up and running. Portia personally called me the next day to ask me how was the heater, I told her I couldn’t be happier. Thanks Select for giving us these people to assist us with anything.
Reviewed May 23, 2018
The rep who called me, Zach answered all my questions and did an excellent job of selling me on your warranty. He explained the value of purchasing a one year agreement vs the month-to-month and that sold me. I am switching warranty companies after 16 years because of their poor performance and skyrocketing prices. I am telling my family and friends about this warranty and they may be switching also. If you really as good as you say you are, I'm sure that I'll be a long time customer.
Reviewed May 22, 2018
John the contactor Select sent the other day deserves a raise. He came to my house on the agreed schedule. He was extra careful when he had to step on my kitchen table to reach the spot where the leak is coming from. He explained the problem and what causes these roof leaking issues. He was very knowledgeable and friendly. After the work is done, he even cleaned the dirty part of the work area without me asking. Great Job John!
Reviewed May 22, 2018
Belinda was great. Friendly and processed the warranty quickly. She already knew who I was from a previous order for a client and had all my information available. I feel good about buying a warranty like this for my clients to give them peace of mind if something goes wrong. Better coverage than most other warranties I have used. Being able to contact the warranty company 24/7 is important because problems happen even on the weekends and holidays.
Reviewed May 22, 2018
Isaac called the next day after I had mentioned that our current policies were expiring later this year. He explained the package deal available and then asked if we were seniors. We are, and so he explained the contracts available to us. An even better deal! We signed up (renewed) on the spot. Isaac was very helpful and pleasant to deal with--no pressure, but thorough in explaining the details and advantages. An altogether satisfying experience. (This is in regard to one of three contracts we have.)
Reviewed May 22, 2018
I spoke with Allen and he was very knowledgeable. I just purchased the 5 yr. Platinum Plan. Seems like a good deal. Hopefully all goes well if and when we need some type of service. I like the fact that it is not a locked in contract. And if not satisfied at anytime refund will be prorated. They said they have a large coverage base here in Hawaii. I think the service people that they use are probably the same as others, we are a small Island.
Reviewed May 22, 2018
This company is a joke. Run from them don't walk. I've had 3 claims with them. First, the vendors they assign are a joke and either don't show up or it drags on for days before them come out. Of the 3 claims here is the reality of it: 1). Washing Machine - $345.00 to repair. Select Home paid $75. They claimed that my 3 year old front load Maytag was only worth $75 so that is what they paid. Assigned techs never returned calls so we wound up waiting 10 days before calling our own tech. (BTW, our own reputable tech wanted NOTHING to do with these crooked home warranty companies. We paid up front and got $75 back)
2) Heater - $1100 to repair. Select Home paid $150. They claimed that since I didn't have the "required" 3 years of warranty records, they wouldn't pay more that that. (doesn't matter that we just moved into this house, they have their fine print to weasel their way out of everything) Their assigned techs never called so we called our own tech. 3) AC fan motor. After dealing with the deals on prior 2 claims, we just hired our own guy. They denied the claim because we didn't follow their "procedure". These guys will fine print you to death. They are not reputable, not helpful and you are wasting your money. Use them at your own peril - both with repairs and your patience!
Reviewed May 22, 2018
Kevin ** was very nice. He was very knowledgeable about explaining the warranty and looking for discounts for me. It was an extremely good experience. Kevin is a great salesman but really pleasant and nice. I did appreciate the way the Kevin looked for additional discounts for me. He was patient and kind. Another young man called the night before and was very abrupt and rude. When I did not immediately give him my credit card he hung up on me. Too many questions, I guess. Kevin answered all my questions and got the sale!
Reviewed May 22, 2018
Select Home Warranty is terrible in paying for my claim from my heating furnace. I requested a claim due to my heating furnace was not working and Select sent a technician for checking and documenting a report. The technician was late for more than one hour. I supplied pictures with serial numbers, maintenance record within 3 years and invoice of $3,100 new heating furnace I replaced as I was instructed. The Select only would pay me $150 because Select demanded me to present every year's maintenance record of my furnace in the past three years. If you do not have a record of every year's maintenance record, they would not pay you for the loss of furnace but just pay you $150.
I told Select I purchased my home thru foreclosure sale for over 1 year ago. I bought the house as it was and that was the reason I bought a home warranty thru Select. I have my maintenance record since I bought my home and I supplied recent year's two maintenance record to them. Select Home Warranty made homeowners impossible to receive any claim benefit because they would ask additional documentations to make you ineligible for claims. It is a waste of your money and time to purchase a home warranty thru Select Home Warranty. This is a scam for doing business by making money out of you without paying you for any claims.
Reviewed May 21, 2018
The sales rep was very helpful and knowledgeable. He was also very thorough with his sales pitch. He told me about the benefits of having home security for all appliances, etc. I was sold on these benefits from talking to him. I have heard from several people about this service and they are very pleased with it. I will definitely be recommending it to someone else. What better time to enroll in this service than now with the 100.00 off a year subscription. I look forward to working with these nice folks in the future. My experience was very good.
Reviewed May 21, 2018
Great value for coverage compared to other providers. Reviewed other offers from competitors and yours was best offer. We’ve lived in our home over twenty years and this will provide us with the coverage we need in case something should break down. We recently had our water heater replaced and having your coverage would have really helped with the costs and labor. Our appliances are not old but we thought it over and decided the coverage is well worth the monthly cost to have ease of mind.
Reviewed May 21, 2018
Great customer service and information. Will have to see how the process works once we use the service to truly rate the company. Stated coverage is worth the quoted price in the event that service meets the need. Ability to transfer service to new home or to buyer of home if sold is a huge plus. Refund of unused amount if opt out is also a huge selling point. Upfront payment is a con but offset by the locked in rate for 5 years.
Reviewed May 20, 2018
The representatives at Select Home are friendly and helpful. They explained everything well... and asked if I had any more questions before I signed up. I switched from another home warranty to Select. My experience with the other home warranty company was not as good. The coverage and rates are also much better with Select. The representative worked out the payment schedule that worked for me. They act as though they want to earn your business. It was a very smooth process.
Reviewed May 19, 2018
I contacted the warranty company that my dryer had stop working. Within a couple days I had a phone call from a company to make an appointment to come look at it. Needless to say the company did not show up. After a half hour they finally called and said they would arrive in 30-35 minutes. After hour and half and they still did not show up I emailed the warranty company about the no show. They was super fast to email me back and handle the situation. Thank you for your excellent customer service.
Reviewed May 19, 2018
Gave me an array of great choices for the money. Ended up with great complete coverage for a good price. Kevin ** presented to me a number of choices in an unpressured patient way. He waited silently while I figured the best choice for my budget need, and family situation. His calm yet crisp relaying of the product made me feel the value of what he was offering. He is the best kind of salesman in that he did not use high pressure tactics, but at the same time showed me the whole picture of what he was offering.
Reviewed May 19, 2018
I had Select Home Warranty on 6 upscale rentals in Nashville and Houston. In a little under a year they have not completed ONE single repair on anything EVER. That means no fixed fridge for 3 months, that means no fixed garbage disposal ever and for sure never any repairs to A/C. Nothing is ever covered. And the people they use never show up and in the rare case they do they are not competent to fix anything. This is reflected by 4 visits to fix a fridge that's still not working. My contract clearly says I have Freon coverage option. They said that means damage caused by Freon. REALLY somebody in their foreign answering center ACTUALLY SAID THAT.
I cancelled all of my policies because all they accomplished is delay any repairs by a week or more while they tried to find a tech, took 48hrs to find another tech then said my repairs were NEVER covered. The closest they came was to offer me a check for $75 towards a replacement garbage disposal with the removal and installation NOT COVERED. Select Home Warranty is a COMPLETE SCAM and they will discount their price, add extra coverage months whatever it takes to get your money. They can do that because they know they won't be paying for any claims so whatever $$$ they collect is pure profit. TOTAL RIP-OFF. By FAR the WORST home warranty company I have ever dealt with.
Reviewed May 19, 2018
This was my first time to file a claim with Select Home Warranty. It became clear to me why they are ranked #1 in the field of Home Warranty companies. The customer service representative was very thorough and empathetic regarding my situation. She clearly detailed what to expect next. I reported my AC unit wasn’t properly working. I only wish I had been given a timeframe as to when the AC company would be coming to my home. I’ve been a client of other Home Warranty companies which gave me a list of various companies that were eligible under their warranty plan. I wish I could’ve been given the opportunity of selecting the company. I’m keeping my fingers crossed that the AC repair or replacement company will be as professional as the representative from Select Home Warranty.
Reviewed May 18, 2018
Very friendly staff and activated my account after confirming some details over the phone. I just signed up for service so I am not sure how the value and coverage is just yet, but hopefully I never have to find out! It was extremely easy to get a quote and setup the account over their web page. I would recommend to others if they are looking for good deal on a home warranty. They beat every other pricing that I was quoted.
Reviewed May 18, 2018
I have just signed up for the 5 year warranty coverage for my house. The customer service representative was very friendly, knowledgeable, and helpful. He waited patiently while I checked my numbers, and talked to me about all the different promotions they are offering at select Warranty. I was very pleased with the experience. I also gave the review on Google to get the additional month. What a treat! I really hope that I will get the services and repairs that I might need in the future swiftly and smoothly from Select Warranty, and have my hopes met so I can renew for 5 years more! My home is very well taken care of but it is very important to have additional coverage for emergencies. The 5 year package deal is a steal. So I really recommend it. It give you peace of mind and locks the rate for the next 5 years, besides in essence you are getting one year for free!
Reviewed May 18, 2018
I was helped by Sol. He has been very helpful in guiding me to decide on the plan. The plan seems to allow me a low deductible of $45/month since I am planning on signing for a yearly plan. I was also promised a total of 15 months (which includes 2 months extra from the current promotion, and then additional month for providing feedback). And all this for $399 seems to be good deal. Customer representative Sol has been friendly and courteous.
Reviewed May 18, 2018
Let me just say Select Home Warranty SUCKS! I am always fair when reviewing a company. Do not believe anything they claim to include on their website! I took a great deal of time trying to select a reputable home warranty company and even with my research and due diligence I failed miserably. They cover NOTHING except for clearing a drain. My microwave went out. I called to put in a claim only for them to tell me that because my microwave was old they would only give me $50 towards it. So, we bit the bullet on that one and just bought a new one and paid for it to get installed. I sent in my receipt to get reimbursed for the $50 and NEVER received it.
After looking through the contract again I discovered that submitting a receipt won’t get you a refund. They require other steps. Basically instead of making it simple they make you go through so much red tape you will NEVER get the refund. Oh and they don’t pay for labor of ANYTHING. What sense does that make? If you need repairs someone has got do the labor. I had an electrical problem where the outlets in my bathrooms were not functioning. I put in a claim for that. They sent out an electrician and the electrician diagnosed the problem but Select Home Warranty said I would have to get a second opinion. Mind you I still had to pay the service call fee. No problem. The contract states for every service call I had to pay a $45 fee. I was told I would have to find a local electrician on MY OWN and have them to call Select Home Warranty to give a diagnosis before performing any work.
Even though this was the same issue that I called about in the first place and it wasn’t resolved I still was going to have to pay another $45 fee. I don’t know why they tell you that you have to get a diagnosis to receive an authorization for the work needed to be done. They NEVER authorize ANYTHING except for a clogged drain. Needless to say I found my own electrician and didn’t even worry about going through Select Home Warranty, which is what I would have to do if I didn’t have a home warranty. I also had to put in a claim because my air conditioner was leaking. They didn’t even have the business mind to send me an email or call to tell me what they ALWAYS say, “we don’t cover that.” I would NEVER recommend this company to anyone. I promise you if you go with them you will have spent unnecessary money and be highly pissed realizing you should have gone with another company. Please heed my warning!
Reviewed May 18, 2018
I was pleased with the Select Home Warranty. I only had to use it one time but was happy with the serviceman that came out regarding an outlet that would not work. I do have older appliances so I need a good service. When buying my condo in 2016 I felt the Select was the best and most affordable home warranty service that I could find. I have felt very comfortable regarding taking care of my older furnace, hot water heater and air conditioner.
Reviewed May 18, 2018
Found Select when did a search of top 10 home warranty companies. Had just signed up the day before with another company but it was so much more expensive and the ratings were not good. So I went on the site for Select and received a call within minutes. Sign up was quick and easy and received special discounts - William was very helpful. Gave details of the program and how to save money by paying annually vs monthly but I was not able to take advantage of that at this time. Highly recommend Select Home Warranty.
Reviewed May 18, 2018
I purchased Oct 2017, 5 years warranty. Here it's May 2018, I have a plumbing issue. I called on Monday and told I would be notified through email when contractor is awarded job. Well one was awarded but I never received an email. I called to inquire to only get the wrong number 3 times. The 4 time I called the contractor who said, "I told them no for any job in 2 weeks." Called back to Select Home who is clueless this man is not doing the job. Now it's Friday I am still waiting for Select Home to resolve my issue!
Reviewed May 17, 2018
Very satisfied with sales Rep Allen. Was a non pressured call. He was very informative and answered all my questions. Most salesperson are pushy. He was not so I felt at ease to pursue inquiry of Select Home Warranty. I feel I made a wise choice and look forward to doing business with Select for a number of years to come. Of all the companies I could have chose I just felt comfortable choosing Select.
Reviewed May 17, 2018
Still waiting on garage door to be fixed... last correspondence May 11th. Not wanting to use own tech (not comfortable in using my own $$ and get reimbursed). Says techs are backed up!!!! I hope if it was my air or heat unit the claim would move faster. Can't give a good review right now... maybe after garage doors are fixed I can be more positive in the reviews.
Reviewed May 17, 2018
Left previous company, had called Select a couple months ago. Paid 1 months premium. Ask for hard copy of the contract with my contract number and due date and what is covered... As of yet haven't received that. After speaking to a couple of people all was taken care of and we are on the right track once again. I have a soft copy online and will receive hard copy in the mail and now know when my payment is due so all is well and customer service did great once we all got on the same page. Thank you.
Reviewed May 17, 2018
I called two different companies and wasn't sure which I preferred, but when I was ready to sign up, the other company rep was rude and short with me. Select's rep was very helpful. I haven't had a claim yet but the price and details were great. I chose the two equal payment options instead of the monthly and got the advertised specials. I trust that their service and workmanship will be equally as nice.
Reviewed May 17, 2018
The first experience with Select there were issues with whether my policy was effective but that was resolved once I got to the right person. The only contractor that Select had in my area, could not come out for 3 weeks so the agent recommended I find a contractor that could come earlier. The agent was very nice and helpful, sending all the paperwork necessary. I haven't gone through the process of getting the work approved and refunded yet and I'm hoping it goes smoothly. I wasn't to use Select because of the negative reviews I had gotten from others but the salesperson convinced that was not the case and so far I agree. I will follow up once the job is completed.
Reviewed May 17, 2018
Customer Service representative was helpful, and also help me to get a new customer promotion. Select Home Warranty have good coverage, but I think Lighting Fixtures and Plumbing Fixtures should be included in Platinum Care Plan. Also Septic System could be included in that top tier Plan at no extra cost. Customer service representative need to spend more time on the phone explaining the detail about their different plans and how the coverage differences work, and also the extent and detail of the item by item that is covered.
Reviewed May 17, 2018
I had a broken garage door opener. The motor went bad due to the age of the appliance. The diagnosis was made and Select Home Warranty was willing to partially pay for a new one even though the old one was over 20 years old! I used a company that I trust for the repair and just had to submit my invoice to SHW. It was easy. The repair was made fast and easy. They were able to answer all questions I had too.
Reviewed May 17, 2018
Adam was very professional and complete when discussing what I needed for coverage. He listened to my description of the property and customized my policy to fit my needs. And best of all it was affordable with an option for extended Coverage. Payment options were varied and easy. Adam even checked for additional discounts for my policy and for the person that referred me to Select. I’m very happy with my experience in purchasing this policy.
Reviewed May 16, 2018
This experience was great! The customer service professional was extremely polite and helpful. I must admit the last experience I had with a regular customer service agent resulted in me wanting to cancel my account, but after speaking with a manager, I decided to stay and I am glad I did because this time was a breeze. I would recommend this service to all my friends and family. It truly has been helpful to my family.
Reviewed May 16, 2018
The salesman was very helpful and polite. He fully explained all of the items covered in our home with Select Home Warranty and the pricing to give us the best value for our money. We talked to a few other companies to compare shop for their services and pricing we could afford, and our decision, after comparing the other companies we talked to, was to sign up with Select Home Warranty for a term of five years. No other company offered this plan, so this made Select Home Warranty our choice. Based on our experience with the salesman, we would highly recommend this company to our friends & family.
Reviewed May 16, 2018
I called SHW last month to have someone check my HVAC. I was a bit in a hurry as I need someone fix the AC problems if not within the day, the next day. When I called I told the representative that I will be on a business trip in two days time and will be out for a couple of weeks and I just can't leave my family at home without a working AC. During the call, I was advised that it may take 48 hours to get someone in my house, but then the next morning, my wife received a call from Benj, a contractor asking if he can now visit and check the AC issue. I couldn't contain the happiness I have felt that day knowing that there is a possibility that the problem will be fixed before I leave the state. After half a day, Benj was able to complete the claim, got my HVAC up and running and I would like Select to know how satisfied my wife and I for the great service.
Reviewed May 16, 2018
When my heater went out, I immediately submitted a claim online. An hour passed and a representative called me verifying the claim that I just filed. The next day, I got Jimmy knocking on my doorstep, has all his things in his truck, ready to fix the heating system. I appreciate the promptness and the quality of work Jimmy did as the heating system was fixed and he even cleaned his mess up even without me asking.
Reviewed May 16, 2018
Roof maintenance and repair is very costly so I decided to upgrade my platinum plan to an extended one to make sure that in the event that my roof decided to give up, I have something that I can use to make sure it will be repaired without paying so much. I am in great awe as when I started seeing leaks in my bedroom roof and the one in the kitchen, SHW is more than willing to help me fix them. The extended plan covered it all. Thanks for the great coverage Select!
Reviewed May 16, 2018
Pretty good experience. Offered me additional services and when I declined they didn’t try annoying pressure tactics. Not sure of the value, I just got the warranty, it seems like a good deal compared to other providers. I am hopeful that I don’t need to use the service but the agent guaranteed same day service for any services requested, which I will be grateful for if I downed it. The agent was likely going off of a script as he told me since I’m in Connecticut I will receive great service, then realized I was in Tennessee.
Reviewed May 16, 2018
Pipe in ceiling storage room started leaking suddenly. Found after a third of the floor wet. We put a bucket under the leak. Called Select at 4:30 pm on 5/15/2018, the job was accepted within a couple of hours and I had a company to contact. I called the following morning to arrange an appointment with the company. I had to call the plumbing company twice and someone came out around 1:30 pm on 5/16/2018. The work was completed to my husband's satisfaction.
Reviewed May 16, 2018
Ms. Belinda ** was very professional and knowledgeable. She answered all my questions and offered a multi-year policy at a discounted rate. Nobody can offer what they offer at the price they offer it for. I have full confidence that my home will be in good hands while I'm on deployment and the fact that I can reach them at any moment in time to file a claim is that much better. I am now at ease leaving my knowing that if a problem arise, they will be able to handle it. Thanks to Ms. ** and SHW!
Reviewed May 16, 2018
Richard was great. We walked through all of the items that was not covered under the plan; but could be added. Richard went through great lengths to explain that he has been with the company for nine (9) years and is not going anywhere. Therefore, he gave me his contact information to call if I have any questions or concerns. Richard answered all of my questions. It would be nice if those items were part of the coverage and not additional.
Reviewed May 16, 2018
I enrolled in the warranty yesterday and the service was great. He was very helpful and straight to the point and clear about all the costs. Very refreshing to talk to someone who understood what I needed and when. It’s a relief knowing that now my appliance are covered and one less stress on my shoulders. The tech fee is reasonable and it’s all also comforting that if the problem can’t be fixed then the appliance will be replaced.
Reviewed May 16, 2018
My experience with your representative was very positive. Jim was informative, helpful, patient with my questions and knowledgeable about my needs. He also upgraded my original purchase to get more advantage and free months. I was very happy with the service. Jim explained about the service fee and what was or was not covered. He also gave me his direct extension so that I could contact a 'live' person with any questions or concerns. By giving me direct contact I was able to reach him to confirm that I was under contract and that payment had been received.
Reviewed May 16, 2018
Received great customer service and exceptional value from the customer service rep, Fred. He gave me different options to choose from and I found one that actually suited me. I had a Service agreement with another company that was about to expire and he offered a deal that was much lower in price and service fee. The reviews on site were much, much better than the reviews that the home warranty I use now. Looking forward to a long relationship with Select Home Warranty.
Reviewed May 16, 2018
Sign up and follow up phone call was quick and easy. Value seems great, and coverage is pretty extensive. Robert was easy to talk with and the 5 year locked in rate seems to be a no-brainer. No hard sell pressure and an easy setup to a contract. I am switching policies from a previous warranty company and saved money without sacrificing coverage - so I am pleased. Hopefully we won't need to use this policy but it is a good safety net in case anything should happen in the next couple of years.
Reviewed May 16, 2018
So far so good. I have only had them for a few weeks. The customer service representative was very helpful. I was in need of new Home warranty since the last one kept raising my deductible and the technicians they sent were horrible. However I did notice they have a cap on claims. My hope is this is per incident and not accumulative because if it's accumulative this will be a waste of money! Will update my review if things change.
Reviewed May 16, 2018
I was very pleased with what was offered and gave me options if I wanted more for my money. I didn’t feel rushed or forced into doing something I didn’t want to. Belinda was very courteous and knowledgeable. I recommend this warranty program to anyone who are serious about taking care of their home. I don’t want anything to happen to my home but I will definitely feel better knowing I am covered in case of any emergencies that may happen. I’m glad I received the referral from a friend and I will pass the same information on to my friends and family.
Reviewed May 16, 2018
Excellent service, Adam did a good job for the fast service this morning. Price was good and fee. I appreciate all he did for me. please send me any more information via email if you need to. This is the 5th contract with this company. I look forward to working with Adam again at Select Home Warranty in Evansville, IN. They rate in the top five. I liked their fast service and technology for helping their clients and fixing problems that we have in our homes.
Reviewed May 15, 2018
I bought the Platinum Home Warranty coverage (appliance and systems coverage). The salesperson explained the coverage and followed through with discounts and special offers by confirming via email. Several Days later, he was available to answer more questions concerning the policy. Although I am pleased with the potential coverage, I have not filed a claim. Therefore, I cannot accurately evaluate whether this home warranty business actually performs what it promises. Therefore, I cannot honestly refer a friend.
Reviewed May 15, 2018
Very pleased with the knowledge of the product and the professionalism of the representative I talked with. Very friendly and courteous. Everything completed very efficiently and quickly. Company offers many covered items in the home at very affordable price. Also like the low service call rate of $45. Company appears to be committed to pleasing and retaining existing customers by offering renewals at the previous year's cost and at the previous year's service call rate. Overall, am Very pleased with Select and its services.
Reviewed May 15, 2018
I am changing warranty companies after a 20 “+” year history with a competing company. I found from my initial contact to signing up, the bargain was too good to be true. I have read your reviews and am signing up in hopes of finding my warranty company now for life. Fred was an awesome customer service representative. I can’t wait to make my comparison and renew my plan for many years to come. Thanks again for everything and all your dependable services.
Reviewed May 15, 2018
I would grade my experience with Select Home Warranty agents as very good. They were knowledge, prompt and professional. I would definitely recommend Select Home Warranty to my friends and family. The policy appears to be very competitive and a good value as compared to two other competitive quotations I solicited. The added discounts for AARP members, specials and extended contract was very helpful in minimizing my overall costs now that I am retired. This is critical for fixed income retirees...
Reviewed May 15, 2018
Bruce helped me with obtaining an initial contract with Select Home Warranty effective June 11, 2018. He was very helpful and explained every detail of this contract before I decided to join. I did not need the services now but felt that if and when any of my items needed to be repaired for replaced if not able to be repaired, that I would have 30 days to decide if I would continue with this contract.
Reviewed May 15, 2018
Great service and price. Brad was very helpful in explaining the coverages and all of the options available for service. It was quick, fast, easy to do and I will recommend to others. Lowering the service call was a nice add on.
Reviewed May 15, 2018
So far my experience for Home Warranty has been frustrating. I'm hoping as time goes by the relationship gets better. It's the policy for the air conditioner that is frustrating. It's not fair as a new homeowner that I have to have documentation of maintenance at least for 2x a year. I've had to call several times to get the same questions answered. I work as a senior CSR Phone rep. So on my Job I know empathy statements and I KNOW reading from a script.
Please educate your employees so anyone can give the life cycle of a claim from, "I need help" to, "Thanks for getting my appliance working again." All this to say is, "I'm frustrated yes." The two was ok. But less than stellar. Also please hire individuals who are from the UNITED STATES or at least where English is a first language. And let them THINK AND SPEAK RATHER than Reading from a script. Ok that is all. I am not dissatisfied with the experience. I am sincerely and significantly disappointed.
Reviewed May 14, 2018
I asked for more information concerning how the buy out reimbursements are calculated. I asked that a manager call me back but that never happened. I submitted this request when I first talked with customer service and I also asked for this return phone call after I got a call back from an account specialist. I would still appreciate that a manager call me back to provide this information. I can be reached by either my home phone number or my cell phone number.
Reviewed May 14, 2018
When I first Contracted with this company about more than a year and a half, I was not given a complete contract inspite of my asking repeatedly. My AC broke down, They refused to fix it. Now my Garbage disposal is broken, they refused to fix / replace it. Their excuse is the small print which was never given to me at the time of taking my money. There is no phone number to their Corporate Office in NJ anywhere so you can't talk to anyone responsible (in case there is one, I doubt it though). I need this resolved immediately since I can not use my Kitchen Sink. If they can't do anything, it is time for them to refund my money and cancel my contract. I have dealt with different Home Warranty Companies and never had such a bad experience. This must not rank above one star.
Reviewed May 14, 2018
My air conditioner stopped Saturday. Tech was here Sunday but not allowed to fix it. It is Monday now, they just sent an email saying they would make a decision in 24 hours. Make a decision? It is clearly covered in my policy. So it's been three days with no answer. I live in Texas. It's 95 outside and 90 inside. I feel they are looking for a way to not cover it but haven't found one.
Reviewed May 14, 2018
Service was outstanding - All questions were answered and the explanation was very clear. That the policy is transferrable made this an easy choice over other competitors. I would recommend others to review this choice of service to support their needs. I like that if I'm not satisfied with the service you will your very best to completely satisfy the customer. Thank you for taking the time explaining in detail all of the options during my call.
Reviewed May 14, 2018
Select Home Warranty Complaint. A home warranty was acquired for my rental property last summer through Select Home Warranty. The warranty covers the following home system appliances as set forth in the policyholder agreement: Refrigerator, plumbing system, plumbing stoppage, microwave oven (built in), heating system, water heater, stove/oven, clothes, washer, clothes dryer, a/c cooling, garbage disposal, garage door opener, electrical system, ductwork, dishwasher, cooktop, ceiling fan.
The first time I had the need to use the warranty was two weeks ago and I submitted a claim. After a few days I was able to make an appointment with Select Home Warranty’s designated contractor, Just Better Air Conditioning & Heating. The technician showed up, inspected the unit and diagnosed it as “NOT COOLING, BLOWING HOT AIR. FOUND MULTIPLE REFRIGERANT LEAKS @ EVAP COIL. SYSTEM FLAT ON R410A.” I tried to contact them the next day and my husband and I talked to them on four or more different occasions to obtain information on the diagnosis and a course of action to repair the AC unit. Because such company wouldn’t give us a clear answer or a course of action, I hired an independent AC company to inspect the AC unit and give me a quote. The technician from the company that I hired, Benefit Air Conditioning, said the evaporating coil had a leak and the compressor read weak winding.
In the meantime, I received an email from Select Home Warranty advising that my claim was denied due to a Freon Leak and cited a section of the agreement, which is different than the agreement I have with them, to support the denial. After such denial I called Select Warranty Company many times, sent several emails, submitted a new claim, asked to talk to their dispute department to appeal the claim denial but nobody took the call or returned the call. Even one of the representatives that answered one of the calls told me that the claim would never be approved no matter what we did.
On one of the occasions my husband called he requested to appeal the decision because the coil should be covered by the policy since the Freon was leaking as a result of the coil. He was also advised it won’t matter because it will be denied for the Freon leak. My husband wanted to appeal it in any case. He was placed on hold and advised he would be transferred. After several minutes he was advised the manager “has a higher than normal call volume” and unable to take the call. He was told that the manager would call him back within 24 hours. He is still waiting for the call almost a week later.
Under the air condition clause of my Policy Holder Agreement, condensers and compressors are covered. An evap coil is the equivalent of a condenser and the compressor is specifically mentioned in the clause. A freon leak is the result of the evap coil issue not the cause of it. Unfortunately, Select Home Warranty didn’t give me the opportunity to discuss, challenge or modify their wrongly decision and I now have to resort to legal avenues to enforce the Policy Holder Agreement.
Reviewed May 12, 2018
Haven’t used service yet but customer service was great. I called and the operator individual was very genuine. I would recommend this service to another individual due to the great customer service I received. I called and they did a great job. A great job was given to me when I called to receive customer service. Thank you to everyone who helped me when I called for customer service. I was satisfied with the service you gave me. Once again thank you for your service.
Reviewed May 11, 2018
Kevin was so helpful and very professional. He advised about all of the Warranty Plan available. He also offered incentives if I was interested in a Multi year contract which I took for 5 years. By taking the 5 year plan I was able to save a lot of money. I would recommend Select Home Warranty to anyone. I used to be with American Home shield but found Select had better pricing and a better service charge.
Reviewed May 11, 2018
1st claim with the company. I had a clothes washer problem. I was given a repair company that did not accept their company after waiting for a call from them for over 24 hours. I had to call the repair company because there was no follow up. I then had to wait an additional 48 hours for Select Home Warranty to try and find another service company. I ended up finding my own repair company 2 days later. I received the estimate to repair the washer for over $500 and then had to wait an additional 2 days before being told they would cover $150 after I either bought a new washer or paid the $500 to have my washer fixed.
I have spent over $1000 with Select Home Warranty, have never filed a claim, had to wait over a week without a washer, had to find my own service company, pay for the diagnosis that was twice as high as my deductible (I may get some of that money back but am not holding my breath) and then am told that I will need to wait even longer to even receive the pitiful $150 repayment for my troubles. Remind me again of why I have a home warranty. Worse experience I have ever had with a home warranty company and will not recommend this company to anyone in my industry (real estate and banking) and will do everything in part to steer my customers as far away from Select Home Warranty as possible.
Reviewed May 11, 2018
I spoke with Mr. William ** about the select Home Warranty program. William was very knowledgeable about the products and very helpful in helping me to save money and to make a decision on purchasing the 3 year program. This was a tremendous saving. I was with Home Shield Services and I was not able to lock in my rate. So I like to thank Mr. ** for his help and his assistance.
Reviewed May 11, 2018
I called to get a quote only, and Adam was so great and helpful that I bought my warranty in full that same call. Adam was great. If you need a great person to help you call ext. **... Thanks Adam. I am sure that I'm in Good hands with Select Warranty. I was having a problem finding a great price with everything that I needed for my home. I was stressing out and not liking the prices that were shown. Finally I was referred by my friend to try Select and it worked out great.
Reviewed May 11, 2018
I just signed up for the service today so I'm not rating the service, only the phone call interaction. Kevin was very nice and very knowledgeable and he offered me some great deals, but I felt very rushed, had to stop him at least four times while he tried to end the call and I told him I had more questions... after he had my money... and he neglected to tell me there's a $60 service fee anytime they need to come out to the home. I also noticed that two items that I asked for coverage for were not on the policy. I am now feeling a bit worried now that I have had time to investigate their reviews. I will post more once I actually use their service.
Reviewed May 10, 2018
Spoke with a representative in regard to purchasing a home warranty. Representative was great a very helpful. Purchased what I needed at a reasonable price, great value. Will recommend your company to friends and family. It met all my needs and I was able to add extra coverage that was what I really wanted and needed. I'm happy with what I received.
Reviewed May 10, 2018
Richard patiently answered all my questions, and I had many. He helped guide me to a cost saving five year plan. He explained the coverage very effectively. I enjoyed talking to him; he has a very good sense of humor. It was because of Richard that I bought the coverage from Select rather than a different company. Richard is an excellent salesman, and he made me feel good about spending so much money. He is well versed about the insurance coverage.
Reviewed May 10, 2018
Employs dirty business tactics. I called them to make a claim. I called and told them I had a shower stoppage and bathtub stoppage in 2 different bathrooms. Select Home Warranty put them on one claim number instead of giving me 2 claim numbers even though I was perfectly clear that there were 2 stoppages in 2 different bathrooms. They did this so that now when I am trying to get them to pay what they said they approved there are loopholes so they can pay less.
Then they were unable to find a technician in their network to come do the work so they said I could find my own technician. They gave me a very specific process to follow: The technician had to come out and diagnose the problem. The technician and I had to call Select Home Warranty and talk to the authorization department who was supposed to give approval before any work was done. Once approval was given, and work completed then I was to email a copy of the invoice. All of these instructions were followed precisely. Risa in the authorization department was on speaker phone with me, my husband and the technician. She asked what the diagnosis was, how much the technician was going to charge (he told her $650), and then she said "You may complete the work" to the technician. No authorization number was ever given to me, my husband, or the technician. I sent in the invoice on the same day as I was directed to.
Now they are telling me the work was only authorized for $125, which they say is their standard for clearing one drain. So when I ask them why am I not getting at least $250 since I had 2 drains, they tell me it is because there was only one claim number issued. So to sum-up, they knowingly gave me one claim # when they were told there were 2 issues in 2 different bathrooms, Risa from the authorization department gave permission for the technician to complete the work without giving us an authorization number (which I didn't know was supposed to be issued because it was not mentioned in the specific instructions they gave me to follow) nor did she state at any time that only $125 was going to be covered, and now when I try to ask for at least $250 because there were 2 stoppages I am told that because only one claim number was issued that only $125 will be covered.
Reviewed May 10, 2018
So far, my experience with Select Home Warranty has been real good. There's a guy named Kevin ** and he is good to work with. I am happy with my results so far. Just started so not sure what will happen in the future, but all is well so far. I haven't had anything to break down yet but I'm sure they will come out if something breaks down. My friend, Valeri ** is the one with warranty and her air conditioner has some problems but they told me it would be 30 days before anything could be covered but that is all fair and I understand that philosophy.
Reviewed May 10, 2018
I have referred countless family members, officemates and friends to Select as I am impressed with the service that they provide. With all the claims I have filed in the past, Select never failed to amaze me. They always go extra mile to make sure that I am satisfied with their service. I shared stories to these folks as to how Select made me feel comfortable and gave me peace of mind of not having to spend a lot of money for home repairs and replacement of appliances.
Reviewed May 10, 2018
We have 3 toilets having leaking problems. We submitted a claim online and Select contacted with us the same day. The quick response is best thing for me. The customer service is great and repair person contacted with us the next day and came to repair all issue who is very professional. He told me what the problems causing the leaking and how to repair. He spends more than 2 hours on this work. Really appreciate his work.
Reviewed May 10, 2018
I heard from a fellow employee that she got this ins for her property while she travels as a traveling nurse and how much comfort it gives her. I am also looking at doing the same and I inquired about this company and received a very quick phone call with a friendly and knowledgeable agent. I have already recommended it to another friend. I look forward to doing business with this company and I’m thankful for the peace of mind.
Reviewed May 10, 2018
Do not, DO NOT, get a contract with Select Home Warranty!! We have an AC unit, that has been properly maintained with all records. SWH has tried in every which way not to cover any of it, even though it is covered under their plan. After asking me to send all my records, and photos of the unit, and after 4 months, and 3 technicians later... they tell me that the outside cover of the unit is rusted. This unit was maintained on my own yearly, with records. My technician has stated that the minimal outside rust on the cover of the unit has nothing to do with the internal workings of the unit.
They told me the unit was not covered, but offered me $150.00 courtesy towards replacement of the unit (which is over $4,000.00). After my frustrations with them, and cancelling my policy for the NEXT year, (doesn't start until next month), they told me they could no longer even cover the courtesy amount. Also, in the contract itself, it says absolutely nothing about rust for A/C units. They have led me along, and nickeled and dimed their way through every little payment. Please do yourself a favor, and DO NOT waste your time. You will only become aggravated and lose your money!
Reviewed May 10, 2018
Select Home Warranty responded by e-mail within a few hours of filing my claim. Vean, at Select, was courteous, friendly and efficiently handled my claim. Jeff from Exact Plumbing responded the same day & had a technician out the next morning. Steve from Exact Plumbing was courteous & promptly repaired both bathrooms, checked/insured leaks in both toilets were repaired & provided a 1-year warranty on parts. GREAT GREAT JOB SELECT HOME WARRANTY & EXACT PLUMBING!!
Reviewed May 10, 2018
It was a pleasure to have spoken with Abraham about my service contract issue. He helped me fix it and get me the correct coverage at great price that I was happy with. I will refer my friends and relatives his way. I feel it was a purchase that should have been done sooner, but now I am fully covered as I should have been. I hope I do not have to use it but I know it will be there when needed.
Reviewed May 10, 2018
I didn't speak with anyone, purchased online. Used Select Home Warranty before though when I first bought my house. My AC wasn't working, they had a technician out to my house to fix my AC in a matter of hours last summer. I filled out a simple claim online and someone called me immediately to find source of problem for coverage and then informed me of the company coming to fix the issue. The HVAC gentleman replaced my AC compressor, and it has been working great ever since. They are wonderful.
Reviewed May 10, 2018
I recently purchased a new home and thought it would be a good idea to purchase a home warranty for unexpected breakdowns on appliances etc. After shopping around, I made the decision to go with Select Home Warranty. I have not made a claim yet but the customer service I received by phone was friendly, courteous and professional. The initial set up my account was simple and easy. So far so good, I would recommend to a friend.
Reviewed May 10, 2018
I have had Select for the first year in our new home. We bought additional coverage to include stand alone freezer and sprinkler system. I had to make one service call to them. They came quickly and they were able to diagnose the problem That day. Technician was knowledgeable and he was able to fix our dishwasher right away. When it was time to renew our plan, we did not hesitate to call select back.
Reviewed May 10, 2018
I was very happy with the pricing and the agent on the phone was very helpful in getting me to understand exactly how my coverage is going to work. I like that I can pay month to month and cancel any time with no penalty. They also have a price match guarantee, which is really helpful in getting a good rate. Their coverage is very comprehensive pretty much covering every appliance in your home that typically breaks and could cause thousands of dollars in costly repairs. Air conditioning, washer, garbage disposal, stove, microwave, boiler, ducts, and many more are all covered. I also love the fact that you can use your own contractor format service work.
Reviewed May 10, 2018
I had a very good experience with this company. With a best customer service, also they gave me a good offer, I will recommend Select Home Warranty to My friends. I would like to thanks for this customer service and good offer. Additionally They were very helpful. They answer quickly. They suggest me the best offer.
Reviewed May 9, 2018
I paid extra for coverage on my sprinkler system. I’ve been with this company over year. Never had a claim. About a month ago the controller box in the garage stop working. I called up Select Home Warranty and asked to have it fixed. They referred me to a sprinkler company which I called. When they return my call they told me they had no contract with Select Home Warranty nor did they come to my area as they are further south of me. I called Select and told him this. They referred me to another company which I called but she never return my call either. This has been going to this on with Select Home Warranty nor did they come to my area as they are further south of me. I called Select and told him this. They referred me to another company which I called but she never return my call.
This was in the time period of almost 3 weeks. I called again and this time they said they had no one in my area they could do the repairs and told me to call someone in my area to get it repaired which I did. When the repair person came I had him talk to Select Home Warranty directly which approve the repair. Select then wanted did you send them the receipt for the repair and gave me an email just send it to. It kept coming back to me undelivered. I called the Select about this the number of times and they seem to want to blame the fact that they weren’t receiving it on me. I then asked for a fax number what should I attempted to send it to numerous times but never answered. This company does not pay their claims nor are they legitimate in the way they do business. I strongly suggest you go with a different company. These guys are the worst.
Reviewed May 9, 2018
I received a call back from Belinda ** the same morning I requested a quote and she was very informative and helpful with the packages offered. I would recommend her for future warranties. The company offers great discounts and add-ons its beneficial to get the platinum package. I have not experienced the service/claim department. But if I need it, I hope to have a smooth transition as I had while purchasing this home warranty with Belinda ** extension **.
Reviewed May 9, 2018
The gentleman I spoke to his name is Adam ext. **, was very good, polite and courteous. Gave me a great deal and kept me on the phone explaining all aspects of the warranty telling me that all the fans, dishwasher, washer, dryer, stove, stove top, Air Conditioning and hot water heater were all included in the warranty and gave me a $45 per trip charge fee instead of the $60 trip charge fee. I would recommend him.
Reviewed May 8, 2018
Just wanted to say thanks again for the warranty coverage on our home. The agent Issac was really helpful and explained a lot in detail about the benefits of the multi year packages in which I ended up purchasing. I really do like the extra coverage for the roof leak, and the extra free months you get for purchasing by the year. This my second year and Although I never had a chance to use the coverage it makes the family feel good about knowing we are covered for these items that can go out anytime.
Reviewed May 8, 2018
I just purchased a Select Home Warranty one year policy from Sol **, and am truly satisfied. I had been researching the option of a home warranty policy for some time now. Having narrowed my options down to three companies, including "Select," I began calling for more detailed information. I immediately received a response email from Sol, who introduced himself and provided an overview of Select Home Warranty coverage, as well as his office number inviting me to call him to discuss my interest.
"Select" was in fact the last company I called to speak with. When I spoke with Sol, I had several comparison questions that would help me discern both quality, and service. Sol was able to answer all my questions, and offered some details I had not yet considered. Additionally, Sol was just as interested in providing the best coverage for the best price, and saw to it that I was being offered current discounts and promotions. I look forward to receiving my policy, and enabling peace of mind knowing my Select Home systems and appliances are well protected. Moreover, I look forward to experiencing the quality service as described by Sol.
Reviewed May 8, 2018
They do not cover 20 year old hot water heaters leaking. This is the 3rd claim I have placed. One they covered only $67 of a $500+ bill, and two they would not cover at all. It's best to look for a different provider of home warranty insurance. I am a homeowner. I purchased this along with the home I purchased last year. They would not cover my leaking, old hot water heater and now I have no hot water and am stuck paying for their warranty and a new hot water heater.
Reviewed May 8, 2018
Very easy process with friendly staff. They were very knowledgeable and answered all of my questions. It was a simple process and I was not placed on hold to speak to a representative. I was given a direct number to call back with any future questions or concerns. After calling several agencies, this one not only had the best deal but also had a great staff and easy process. I felt that if I ever needed to submit a claim that the process would be very simple in the future. I recommend this company based on the value they offered, easy process, and very friendly staff.
Reviewed May 8, 2018
I have been paying on my home warranty for about a year never had to use it. When I did I made a claim on my AC paid the $75 and was told that my coils were leaking the Freon put. I knew the warranty did not cover Freon so I had someone else to put Freon in when or if they fixed it. The contractor said they would call me and let me know if they would fix it. No phone call and no email so I called for them to say it was denied because they don’t cover Freon. Ok I know this but she said because it’s a leak of Freon they don’t cover that either. What good is a warranty on your ac or your fridge and freezer they also have Freon so I guess they don’t fix those either. So out $37 a month plus the $75 they charge to come out and tell me what’s wrong with it. If I knew that I could have called someone local to do that for free and still had that money in my pocket. Well I cancelled my contract with this company. All they want is your money.
Reviewed May 8, 2018
Sol was a fantastic help with all my questions and providing wonderful service. This is my first experience with this company but I feel like having Sol as a person to reference any issues then I will be able to receive my expectations from this company. He answered every question and went above and beyond to make sure I was ready to purchase this plan. Again as I use this company I feel like I will know more and have a pleasurable service agreement.
Reviewed May 8, 2018
I had a pleasant call. Mr. ** was very well educated with the information he provided me in regards to my home warranty. He also quoted me the same price as the email he sent me prior to signing up. I was very pleased to have worked with him. And I look forward to working with him in the future. Most importantly, he put me (the customer) first with the opportunity to always call him if I needed anything regarding my home warranty. In my book, that's excellent customer service.
Reviewed May 7, 2018
I was shopping for home warranties and Select Home Warranty was rated as one of the top warranty companies. I received a call from Jeff, representative, who was very thorough in going over the coverages with me and letting me know about discounts available if I signed up for Select Home Warranty at the time. I saved a good amount of money and received two months free of coverage. Jeff was extremely polite and knowledgeable about his company. I was impressed and am looking forward to doing business with Select Home Warranty!
Reviewed May 7, 2018
I bought a policy today from Andrew and it was a great experience. He was extremely knowledgeable and was able to get me the best policy for the cost. He went through all the programs and was able to come up with a 3 1/2 year policy with 6 free months which I am extremely happy with. He provided me with his extension which I have already used with a few more questions which he answered to my satisfaction. Great representative for Select Home Warranty!
Reviewed May 7, 2018
I was looking for information on Home Warranties. I spoke with Jeff ** at Select Home Warranty and was impressed with how helpful he was. He told me about services their company offers. I did not feel pressured. I hung up and spoke with my husband, then called back and was given the best deal possible. Lower than I was paying in another state. I have recommended them to family and friends. My son now has a contract. Jeff is a true professional and his company is lucky to have him.
Reviewed May 7, 2018
My first experience with Select Home Warranty has been a pleasant one. My first call resulted in my choosing SHW for my home warranty. I was impressed by the promotional offers of 2 free months as well as the free roof leak coverage. The representative salesman listed the coverages and was very courteous. I was also impressed by the rating on the consumer website. That as well as the promotions help me to make the choice with SHW. I hope my follow-up experiences are as pleasant as this first one. Thank you...
Reviewed May 7, 2018
Richard Zoneenee was very helpful and made it very easy to sign up. He explained the entire process and answered all my questions satisfactorily. I have recommended your service to my neighbor who will most likely sign up. I previously had contracted with American Home Shield, but was less than satisfied with their choice of service representatives. And it was very difficult to reach them. I hope my experience with you will be much better.
Reviewed May 7, 2018
Rep by name of Sol so very helpful in all information needed to consider renewal. His thorough and responsive information lead me to renew for 3 year contract. Great value so appreciate the whole team. Will be referring friends - great service. I see that they appreciate repeat customers with some additional perks and discounts offered with said 3 year renewal. I would advise anyone to call and speak to one of the representative - ** Sol Account Representative.
Reviewed May 7, 2018
Brad was very professional with his sales presentation and pleasant on the phone. The policy coverage was very extensive and Select Home Warranty works with the 5 star service companies in the Walhalla area. We are looking forward to a long and productive relationship with Select home Warranty over the next 5 years. It is very hard to find a good quality service company to do business with nowadays. It is a breath of fresh air when you find a good quality company.
Reviewed May 7, 2018
A week ago I went online to shop for a home warranty. I am amazed in how many companies to choose from. I cannot possibly go through all of them. I decided to pick five companies, based on prices, services and coverage. I also spend quite a bit of time reading through the reviews to help me make my final choice. I went with Select Home warranty because of the overall reviews and that the pricing were most reasonable compares to other companies.
Several days later I receive an email from the company detailing my recent inquiries. I decided to call to place my order. I got transfer to sales person named Brad **. I asked several questions regarding the services that they provide and clarify coverage that was written in the email. He was quite knowledgeable in answering any and all my questions. That really helped me feel better about making a commitment with my home warranty. Best of all he was able to offer deals above and beyond what was already offered. He was pleasant, clear and sincere in our phone conversations. He went over all the details and we were able to get me on board and save me some money in the long run. If their products and services is similar to Brad **, I will be one happy new customer.
Reviewed May 7, 2018
Not the same service call fee it was increased $15 and rate increased $100. the items covered list is long and includes HVAC which is a necessity. I haven’t had to use the coverage yet so do not have claims processing input knowledge yet as to how they handle the claims but it is nice to know that it will cover the costly items such as HVAC. Don't have anything else to say as I haven’t had to use the coverage yet, except there is a comfort that it is there just in case I need it.
Reviewed May 7, 2018
I purchased a home warranty within a week of closing on a home. After much research I had narrowed it down to 3 companies. I spoke to each on the phone. Select gave me more options and many discounts including a 3 year rate lock. It was reasonably priced and all other aspects were comparable. Kevin was the representative I spoke with and he was very knowledgeable and helpful. I hope the remainder of my dealings with this company go as well as the beginning.
Reviewed May 7, 2018
Isaac was my representative. He was very helpful and professional. I have had my policy for two years and have just renewed for another three years. This company has always come through when I needed help with my home issues. Select has helped me get my air conditioner repaired and my washing machine twice. The process to make a claim is easy as well, I usually just do an email. A representative contacts me after that.
Reviewed May 7, 2018
Great customer service, great rates, pleasure to do business with. Adam, the customer service rep was very polite, and he explained everything to me in details. I would highly recommend this company to everyone that I know. Select Home Warranty has the best rates for the coverage. (I searched everywhere, and they are the best as far as rates and coverage, great customer service as well.) I will recommend this company to all my friends and relatives. Very fast response.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


