Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed May 3, 2018
Sol was my contact person. He was a lot of help and did an excellent job. He was friendly and polite. Did not feel lots of pressure. I had lots of questions for him and even had to have a callback. Another company I called which was rated very highly had such poor customer service that I am glad I got to talk to Sol. BTW had to call back to add the 2nd fridge and ice maker coverage and spoke with Jason. He too was very helpful. I have already recommended your company to a friend that is looking for a policy!!!
Reviewed May 3, 2018
Just purchased two days ago. Rep very knowledgeable about services, process and caps on all of the Premier Services I ordered. I received my contract via email this morning and plan on printing to review it to ensure it contains everything discussed. I spent three weeks comparing seven different warranty companies and felt this was the best for us. I am hoping that the services we ordered are NOT needed but helpful to know they are in place.
Reviewed May 3, 2018
Covering home appliances and systems is very expensive, worst if the company your with has no plans but to rip you off. I was in that dilemma few years ago when I was with the other warranty company. I had to stay as I have a 2 yr contract with them. When I was on my last yr with them I started searching for a replacement and that is when I found Select Home Warranty. I made few calls to inquire and air my problems with my existing company. I was assured that they will do their best to make sure I won't have the same nightmare with them. Now looking back, I can say that I have made the right choice of moving to SHW as I have my policy with them for more than a year now and still happy.
Reviewed May 3, 2018
So far, just dealing with Richard to sign up for my warranty was great and I didn't feel pressure to sign up. He gave me several options that would work best for me. I felt I got a better bang for my buck signing up for the 3 year warranty, which also gives me peace of mind that I don't have to worry about renewal for the next few years. :) Thank you for helping me out Richard!
Reviewed May 3, 2018
The salesman worked with me and gave me great service and satisfaction! He was courteous and knowledgeable of the product. I was considering some other companies but he kept giving me reasons to stay. He kept telling me how much the wanted me as a customer and what they would do for me. We went back and forth, back and forth, but he would not give up. He kept telling me how much they wanted me for a customer and we finally came to a place of agreement. That’s good business.
Reviewed May 3, 2018
I have had Select Home Warranty for a few years now and could not be happier!! They replaced my entire HVAC system with no questions asked, therefore when they contacted me to renew my policy I purchased the 5 year VIP plan from Andrew who was super helpful and knowledgeable. I would highly recommend this company for many reasons not just for their customer service. Thank you night for their promptness and handling all my concerns. I have already recommended this company to many of my friends and colleagues.
Reviewed May 3, 2018
Polite and thorough customer service reps. Helped me take care of my service requests timely. I do like that they were able to modify my plan based off of my needs. That flexibility is very uncommon and very much appreciated. When it was time for me to request a service call, a tech was assigned fairly quickly, and the response time was timely. Due to my location, techs are thin, however, I was able to have someone at my house within a few days.
Reviewed May 3, 2018
I made a couple of calls with questions about my policy coverage and limits. My calls were answered quickly. The agent answered my questions fully and was pleasant to talk to. He promptly emailed me the information that I requested. The policy information that I received was as he described it and set up so that it was easy to understand and to look up information. I was encouraged to call back if I had any more questions or concerns.
Reviewed May 3, 2018
Awesome customer service. The gentleman on the phone went over the six year policy along with the 3 year option. He explained all my options as far as payment and how it would benefit me to do the long service agreement. I chose this plan and company do to coverage and options I was with another but they didn't cover everything needed in the plan. I also liked the lower deductible if we needed someone to come service the house. I would definitely recommend this company to family and friends.
Reviewed May 3, 2018
Great rates and excellent customer service. I would totally recommend this company to all of my family and my friends. I was quoted great rates on coverage or plumbing, electricity, all of my appliances and advise that if they could not repair it they would replace it with a product of the same quality. I switched warranty companies because my mom was telling me about the great service that she received and the quality of work that was performed. When she called for service calls she had called about four times and each time the service was excellent.
Reviewed May 3, 2018
I had been mislead by another home warranty company so when I spoke with Select Home Warranty I knew exactly what to ask. The agent was knowledgeable and very courteous as they provided clear answers to direct questions. I was very pleased with the services so I decided to purchase a policy. I feel secure that if something happens, I can call them and they will swiftly send someone in to address whatever issue I might have. That I’m itself gives me peace of mind
Reviewed May 3, 2018
Updated on 5/15/2020: I called in a claim of 2 pouring leaks. Since it was an emergency, I could not wait 24 to 48 hours for a service call. I told select I called my own plumber who came quickly. While plumber was here, we tried to get authorization but no one got online from Select or called me back when I left my number. Select has emailed me that they will honor the emergency claim, so I am pleased with that resolution.
Original review: I just contracted with this company and their customer service was very helpful so far. I have not used their warranty services yet, but look forward to a good experience. It is my hope that if I do have a claim, it will be easy to get hold of a real.person to help me with it. My prior warranty company was the worst to get hold of if there was a problem. If you have good customer service, you will get new and repeat business.
Reviewed May 3, 2018
I made a payment over the phone this morning and was told I would be receiving everything regarding my agreement via email shortly after. I have not received anything from Select Home Warranty. I am disappointed and will be calling to assure I have everything in writing. If I don't receive it in writing, I will not be choosing Select for my warranty. Please see that I get it asap.
Reviewed May 2, 2018
My sales rep was very helpful and friendly. He was not pushy at all. He gave me all of my options and helped to explain the promotions and discounts available. He allowed me to speak to my husband and get back to him without being pushy. I hope that I don’t have to file a claim, but I know that we will be covered in the case of something breaking. I only wanted the bigger ticket items to be covered and you all have the perfect plan available for that.
Reviewed May 2, 2018
The process of researching and deciding on a Home Warranty Plan was made significantly painless and easy because of the attention to detail from Richard. My husband and I are in our mid-70's and we are counting on Select Home Warranty to be a big help when we have a problem that we can no longer address. When compared to the other warranty companies I checked into, Select seemed to offer the best all round pricing and service.
Reviewed May 2, 2018
Adam was very efficient, and knowledgeable about the coverage & fees for me in deciding to become a customer. He also made sure I was aware of all current offers & discounts! He was very courteous, and his confidence in what your company has to offer is an additional incentive. I was also impressed that your company shows very high satisfaction ratings from your existing members. Especially since my present company isn't even in the top ten (though they've done a good job). I am looking forward to doing business with you, not that I want to have to call you, really! But, thank you for the peace of mind!
Reviewed May 2, 2018
I feel you receive courteous and knowledgeable customer service. The policy coverage is a good value for the money. I would recommend your company to family and friends. The copay is reasonable for service calls. I received numerous calls to renew and had different incentives for purchasing. I am satisfied with your home warranty so far. I hope when it's time to make a claim that I will still be happy with your company. I left my previous company for claim issues.
Reviewed May 2, 2018
Good customer service. If you are looking for something that helps you save time and money when you have a problem with appliances at home, this is the answer. The Agent explained to me my options in a very clear way. I was done with my first year coverage and did renew immediately. Good wide coverage plans options that include all my major appliances and systems. Wanted to continue with Select Home Warranty. Definitely would recommend. Thanks a lot. Five stars all the way.
Reviewed May 2, 2018
We are in the process of selling our home and calling around for a home warranty to cover us while we are selling and to give to the new owner. We were put in touch with Kevin and he helped answer all of our questions and pick the right plan for us. He was very prompt, efficient and friendly. We have not needed to call for coverage yet, but hopefully we'll receive the same great customer service if we need to.
Reviewed May 2, 2018
Awesome peace of mind, we had a run of bad luck with some of our appliances and Select was there to help pull our family through. Select services are reasonably priced and the service was top notch. We are also pleased to know that local contractors are utilized to perform service calls and complete repairs if needed. I also recommend if you can afford a longer contract with Select please take advantage of all their offers. Thank You.
Reviewed May 1, 2018
Had a Select Home warranty policy. Requested a claim for a septic issue which I paid extra for that coverage. They were not able to find a septic company who would accept the job and it took over two months before I finally decided to call a local repair company and pay for the repair myself since they said I had that option. I didn't call sooner because I knew if I paid I'd never get reimbursed from them and I was right. They had every excuse not to pay so I cancelled the policy. Now I have to wait 30 days for more to get my money back less whatever fees they will steal from me. I can't say enough how bad they are. Do not use them.
Reviewed April 29, 2018
My house had an AC problem. SHW sent a contractor to check and found that the compressor broke. It just suddenly stopped working. SHW asked for 3 years record of cleaning or else they won't cover. Although the contract does state they reserve the right to ask, they don't have to ask for it. We only stayed in the house for about 2 years so there was no way to get 3-year record and who would keep a receipt of 2 years old? We also paid the technician with cash. Why 3 years? They should just ask for 30-year record for AC maintenance. The customer service email had a conceited attitude as well.
Reviewed April 27, 2018
I didn’t think I could find a worse company than American Home Shield but guess what I did. Select Home Warranty fits the bill. On my contract it states that my refrigerator is covered, I thought if they couldn’t repair it for what they determine it is worth they would replace it with the same quality as the one I have (at least that is what the salesman told me. I told him that was the reason I was leaving American Home Shield. They replace with junk.), it Select Home Warranty will only give me the cost they estimated to repair it which is $ 175.00 towards a new refrigerator. To say the least I will not be a customer of this company again. My extra 2 months is up in June. I might add the customer service representative I spoke to was rude. Name unknown.
Reviewed April 27, 2018
I submitted a claim for our heat pump. I received an email stating that the claim was approved. Now comes the issue. They say within 24 hours I will receive a call to set up an appointment for service. I did not receive a call. I called the heating and repair company and they have not received an invoice. I have contacted Select Home Warranty 4 TIMES and each time they say the invoice was sent again. When talking with the heating company, they tell me this happens all the time and can take up to a month or longer - so far, I am on 15 work days. Select Home Warranty takes your money up front but does not give you any service. I am very dissatisfied and would never recommend this warranty company to anyone.
Reviewed April 22, 2018
Our HVAC needed to be replaced. We called Select Home Warranty to have them come out and check it. Twice they dispatched people that do not work in the same state and it took a week for them to finally allow us to call our own company. After we called someone Select requested pictures and a maintenance order which we provided. We also gave them the maintenance report from when we purchased the house 6 months ago from inspection. They then told us they would give us only $150 unless we could produce 3 years of maintenance records. We just moved into the house and the prior owners did not give us any such records. Select said we are out of luck and they will not reimburse. The home warranty policy is worthless for new home buyers and their customer service has been very difficult, no one wants to answer your questions, and they say they can’t do anything to help. Extremely dissatisfied.
Reviewed April 20, 2018
It's been 2 months and they still haven't sent me my refund check. If you file a claim, you have to show receipts showing you've had annual maintenance on your appliances for the past 3 years. If you cancel, you get deducted a lot of fees. Every time I call, I'm told they can't transfer me to a manager because they don't have the manager's direct number so a supervisor will call me back. They've said that 3 times and in the past 2 months and NO ONE HAS CALLED ME BACK.
Reviewed April 20, 2018
On a cold weather in January my heating system stopped working. I called Select Home to file a claim and explained that I needed to get it back as soon as possible. My Mom way back then was sick and is currently under her treatment. The Rep who assisted me was very professional and made sure that I can get someone out within the day. Best home warranty I’ve ever had! Using this company has been one of the best decisions I made so far.
Reviewed April 19, 2018
I am partial to blame (even though I am not) because I bought a Sharp microwave with poor reviews online. The unit from the expiration of the warranty had its faults. First the buttons were not responding then the thing would not get hot. When the later happened I decided to take the time to actually get some use out of my warranty. What I got was a great friendly staff and a replacement voucher for a new unit. I could not ask for better.
Reviewed April 19, 2018
January was when at the recommendation of my kid sister that with my new co-op I should look into having an insurance policy on my kitchen and linens appliances. I sat on the idea for a few months and did some research. What I ended up buying was a warranty from Select Home Warranty. In the past month my washing machine wasn't producing hot water. I was sent a appliance master who told me that the line to the hose was not set up correctly! He fixed it for me and I can't believe I didn't notice this sooner.
Reviewed April 18, 2018
I am a single parent. I took out Select Home Warranty for a just-in-case policy, should something fail. I had both a hot water heater issue and an air conditioning unit malfunction. For both situations they were full of excuses not to pay for repair, even though their technician said the problem was from normal use. The air conditioner, technician took ten days to get there, in the state of Florida. I had to pay for a/c window units, while waiting for them to come. The a/c was a Carrier ‘Infinity’ of which they refused to cover, even though I had maintenance records that everything was fine. I finally had to call my own tech people in both situations to have the above taken care of. So, not only did I pay for the policy, I am also out an additional $150 for two-times a technician come out to say they wouldn’t cover it. You do the science. Definitely, DO NOT use this company. It is nothing more than a money-making scheme!
Reviewed April 18, 2018
Hi. Am outlining my experience on 4/2 with Select Home Warranty company and their repair department. I give them an A+ In customer phone support, A B- in scheduled appointment time and a A in the field of service provided. Overall a very respectable job and I am content with the experience in fixing my leaking toilet in a span of 7 days. We think with a few minor gripes on delays they would be a lot more dependable.
Reviewed April 18, 2018
I have been trying to get my a/c unit fixed and they have taken over 3 weeks now and has not been able to get anyone dispatched. This is the worst home warranty I have ever had! The service is also terrible!
Reviewed April 17, 2018
Our troubles started after a loud noise came from the refrigerator after a lightning storm power outage. First the lights would flicker oddly then the motor had a weird smell. We finally made a claim call and were given a scheduled time of visit. Larry came and told me that the board was fried and it was even amazing that it was working at all. He said since it is working somewhat to give him two days for new parts. The replacement came and all repairs were complete.
Reviewed April 17, 2018
I almost never give a perfect score to a company but in this one case Select went out of there way to make every detail of my water repair quick and as easy as possible on me and my family. They started out by sending me an immediate company that would diagnose and get the hot water running temporarily. Four days later they came back in to install a new water heater. They never kept me in the dark and were patient with all my calls and worries. Simply put perfect.
Reviewed April 17, 2018
I had a previous policy that came with my house from another company. It did not cover one single repair and I had to seek out a new company. Select was my finding and after thirty days I made a claim on my backup freezer which I admit was a complete 180 from the last guys. I strongly recommend them. They stood behind the repair work as soon as the warranty came into effect.
Reviewed April 16, 2018
Had a claim with this company and waited 5 hours for a response. When I called back I was informed that my claim was denied because of a leak in the water heater. I never had a leak, my water just stopped working. I tried to explain that and they did not care. Never go with this company. The reviews that they have must be from people that are paid to write reviews. Also, customer service personnel are difficult to understand. Very hard accents.
Reviewed April 16, 2018
If I could go back in time and select another company I would because of this. “9.1.2 You are responsible for providing annual maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such items. Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00.” So if you have no records and your a/c dies you will only get $150. Also they are slow to get you a repairman out who will work with them. On the 3rd attempt of SHW sending out a repair one finally came, unfortunately the repair has had a hard time getting SHW to authorise the repairs.
Reviewed April 16, 2018
We had a claim to repair our washing machine. They didn't want to send a tech to service it so we had to get our own tech and then they were supposed to reimburse us. We have now waited over 6 weeks for a process that was supposed to take 1 week and still no refund. We have now contacted local PD and fraud dep as well as attorney generals office in their state and county to file charges. BEWARE OF THESE PIECE OF **. FRAUD FRAUD FRAUD.
Reviewed April 16, 2018
Straight away within a month of my warranty coming in to effect I had an issue with the dishwasher leaking on the floor. It made such a mess that went under the floorboards and I was a nervous mess that it would warp the wood. I was lucky that after drying everything my floor was okay. SHW was the first I called and told them exactly what had happened when running a normal cycle. I waited 2 days for a call back from a hardware store who said they were 6 miles away and could come that day or the next. The following visit was very smooth. The old tube was plastic and broke. He was able to replace it very quickly and very well done work.
Reviewed April 14, 2018
I had an issue a few months after purchasing their home warranty, and they never resolve nor denied my claim. After paying over $400.00 for a service I wasn’t going to get I canceled. They don’t tell you what your refund will be. Oh imagine my Surprise a few weeks after cancellation. I received a 17.52 Check. They wouldn’t approve or deny my claim after two months. Don’t go with this jankie company until you want to waste time and money while being disrespected. This company is a fraud!!!
Reviewed April 13, 2018
I purchased a Premium Home Warranty Plan from Select Home Warranty in June 2017. In October, I filed for service for my dishwasher as the dishes were not coming out clean enough. Select Home Warranty flat out denied my claim since I said the dishwasher door doesn't close tightly. A month later, I filed a claim on my KitchenAid gas range oven which was not working. They again denied my claim and said since I couldn't open the oven door. I called KitchenAid and they showed me how to open the jammed door.
So, I call Select Home Warranty back and filed a new claim. It took over 6 weeks for them to find a technician to come and look at the range. (They can't find contractors because of the low pay and horrible way they treat their clients.) The contractor said the range needed to be replaced but Select Home Warranty never even bothered to contact me with their decision. Weeks later, I called and only to be told that I will be compensated $125 for the replacement of the range. The range was over $3000.00. This company has over 4,000 negative reviews with the BBB, Yelp, Youtube and so on. They must be made to honor their contract and stop scamming people.
Reviewed April 12, 2018
I Travel, had for years, and never ONCE have we had connection with knowledgeable call center person. Mar 2018, attempted washer/dryer repair, again, SHW never sent a tech that was able to repair root problem. Continuously told, wait another 24 hours with no result. Finally they said they would only cover 125 of the bill, and I had already paid co-payment. So we are out after really giving our best foot forward. I believe in the concept just not in SHW.
A consumer that has paid out thousands upfront for your insurance, and then denied coverage based on your numbers, not what you originally gave to believe would be solid coverage. I have not had one incident with a favorable outcome with your company. This is another incident of getting ran around, I am now responsible to not only send you more documentation to get a sum that you know will not cover repairs, and I still need to pay the co-payment. How does any of this appear fair or reasonable to an invested consumer. I am sure the following is expected and of no surprise. After these claims are completed I am terminating coverage with Select Home Warranty. Please send me the documentation to cease coverage with your company, and retrieve my money for time not covered ASAP.
Reviewed April 10, 2018
A couple of months ago, I was seeking a home warranty. I contacted Select Home Warranty and another company. I ended up going with the other company and about 3 weeks ago, I asked Select Home Warranty to stop calling me. They said they would. But they kept calling. I blocked the number and they just called me from another number. Today, I called them and asked them to remove my number. The first time, they hung up on me as soon as I asked them to remove my number. I called right back and told them I asked them 3 weeks ago to remove my number. They hung up on me.
I called a 3rd time and said, "I'm reporting you to the FCC." The woman (the other two were men) said, "You don't even know who I am." I told her I didn't need to know who she was and that I was hung up on twice today for asking to have my number removed. She said she would make sure my number was permanently removed and that her manager would investigate the calls. I don't believe anything will be done but I do believe they will sell my number. Do NOT fill out a contact card for this company unless you want to get nasty attitudes and multiple calls a day.
Reviewed April 10, 2018
Select Home Warranty never failed to impress me each time I call for help. I have done couple of service repairs and one replacement for the past 4 years. I am amazed of how they improve their services. They get better and better and contractors they deal with were just amazing! Thank you for saving me to all frustrations and headaches. I see myself as a happy customer now and for the coming years. Keep rocking Select Home Warranty!
Reviewed April 10, 2018
I called Select Home to repair my washer. All my appliances are covered with SHW policy. The technician came out after the first attempt. The appointment time came and went. The tech said it will be okay from now on. I am very pleased with the result. Sometimes it may take couple of days to complete a repair. This is convenient to all homeowners like many of us. Fast and prompt service. Thanks to SHW for saving me money and most importantly saving me time!

Reviewed April 9, 2018
9 days ago I called in a service claim for one of my appliances, 9 days past and still had no service. I called Select 7 times and still no service. They had excuses that they could not find a technician. It only took me 1 call and I was able to schedule a service call. The customer service was inadequate and needs either to be retrained or fired. I feel that this company is a sham and has no idea on service.
Reviewed April 9, 2018
I wanted to share my experience being with Select Home for over a year now. Since I am a new policyholder, a lot of the terms in the contract is a bit confusing to me. So as a consumer I wanted to make sure that I have a full understanding of the whole policy and coverage. I called a customer service rep of Select Home and tried asking all the things that is not clear yet. She was very patience and knowledgeable. She even made sure that I understand more of what is not included to the coverage. So far I had 3 claims and all went fine.
Reviewed April 9, 2018
I used to rent for three years but when my father died last year I had to go back to our home. I’m the only child and all properties was transferred to my name. I am happy that when I experienced appliance breakdown I had SHW. The policy from my father was transferable and so I didn’t have to worry anymore if I need assistance. No wonder my parents was able to maintain our appliances is because they have SHW.
Reviewed April 9, 2018
About a month ago, I called SHW for a service repair for my HVAC system. The technician that came out said that it needed a new part installed and said that since the unit is in back order it may take a while before they can get it installed again. I told SHW that it is okay for me to wait since I will be in and out of the country because of business commitments. I am lucky that when I came back from a 2 weeks trip, I got a call from the tech and he said that they are ready for installation. The whole process went smooth and I’m more than happy with the result. Thanks SHW!
Reviewed April 9, 2018
I bought my AC unit 2 and half years ago from a very well-known company. I thought of getting my warranty after the 2 years warranty and so I did. I’m glad that a good friend told me about how good SHW is. When I initially called them I told the rep to give me time to think it over and contemplate on what plan to purchase. He did call me back on the date and time that was set. That was one reason why I went with them because they are really serious and do what they say. I am a satisfied customer after 4 claims so far.
Reviewed April 9, 2018
For the past 3 years I have been dealing with X Company but there is something I can’t accept. This is the main reason why I had to go with SHW. I called for my AC unit and they responded and fixed it. 2 weeks after the repair same issue happened and another week past it’s still the same. They sent out 3 different tech but nothing had been done. I tried to get my own tech as I know someone nearby. Only to find out that a wrong part was installed. I was very disappointed. SHW did the job RIGHT! So I will stay with them. If you want to save go with SHW.
Reviewed April 9, 2018
I had tried couple of companies and it had been a frustrating experience for me and my family. Though some of them weren’t really my first choice, lot had been referred by my mortgage company. Sick and tired of all the chaos I did my research. That’s where I find SHW as one of the best in terms of pricing. When I called them I even get 20% additional discount by signing up on the same day. So far I am a happy customer. I filed my first claim last month and everything went well. Thank you SHW.
Reviewed April 9, 2018
Several of my claims got approved for appliance replacement parts but the roof leak repair only covered just repairing the leak. They did not actually replace my roof to make sure that it would not happen ever again. The roofer called in said he could remove and retar just a very small section to stop the leak. It has rained heavy and I have no signs of water damage but I really hope that this works out.
Reviewed April 9, 2018
I was so frustrated with my old home warranty, they were unable to fulfill their end of their contract. I have 4 small kids who were freezing in our house without heat, so I wasn't going to deal with their delays and risk my children's health. I purchased a plan with Select Home Warranty and made sure that all the things I hated from my old warranty company will not happen again. So far, so good. I have had not a single complaint with them. It seems that they are better than my old home warranty.
Reviewed April 9, 2018
The odor emitted from the water line was awful. It have half the house stinking like rotten eggs. I was given a generous time for a plumber to come and take a look at it. He took a long tool with a camera and searched inside for the backup. He found that a rodent was stuck in the pipe and would have to get it and dispose of the thing. It was disgusting but he did what he had to do. I respect the job that was done.
Reviewed April 9, 2018
I have a game entertainment center that is connected directly to a four wall plug. For no reason at all 3 stopped working and that is very unusual. I created a claim which took a week to process and approve for a technician. A week out an electrician was brought to my house. He found that the old electric tape was bad and the wiring lost its strength. He replaced it in under an hour.
Reviewed April 6, 2018
DO NOT SIGN UP FOR THIS WARRANTY COMPANY! I had no choice through my home purchase, but as soon as my year is up I am running from this company. Put in my claim weeks ago and I have had to harass the company nonstop and the electrical work still has not been done. Of course Action Services cashed by co-pay check and then disappeared. No voicemail available and now the phone won’t accept calls. I reached out to Select Home Warranty... AGAIN... demanding my co-pay back and I have heard nothing. They say what you want to hear so their contracted companies get their money. I want nothing to do with either of these fraudulent companies. I only want my co-pay back, I was ripped off.
Reviewed April 6, 2018
My AC/Heater was taking a long time to heat or cool so I called Select Home Warranty. A technician came to the house and discovered there was a hole in one of the vents. It was allowing sand and leaves into the unit. This was the only claim I ever submitted and they denied it. I was told the only thing they do with AC/heating vents is re-attach them. They do not repair anything else. The customer service person kept repeating this rule was stated in certain sections of the contract. It is certainly not on the website for their services. I wasted $400 joining Select Warranty. By the way, the contract they sent to me after I requested it is in such small font you cannot read it. You need to take it and have it enlarged.
Reviewed April 5, 2018
I like calling my home warranty company when I need their help. It is not nuisance unlike my old company. I do not have to wait long on the phone before I could talk to a live person. And when you talk to them, you can hear their sincere tones and would even feel their smiles. Those customer reps sure do know how to handle their calls. And they understand the urgency of having things repaired. I had been recommending Select Home Warranty.
Reviewed April 3, 2018
After a 30 day waiting period they sent someone to replace the motor on my back refrigerator unit. It stays in the garage and oddly enough it broke down during the freezing weather we have been experiencing. It took me a grand total of five days to get the part ordered and to my garage. They told me the delay was because of the part being genuine from the manufacturer. No food spoiled thankfully so I was okay with the entire experience.
Reviewed April 3, 2018
I would have to say from all the companies I found online I am happily to say that I chose SHW. Two repairs were done for me in one month. The first was when I had a moisture problem due to the ventilation system of the central unit not fanning out the house. This was a very successful job and the second call I made fixed a leaky faucet that was dripping into the cabinet below.
Reviewed April 3, 2018
I hated to be spending hours and hours on the phone to get my problem resolved. In different service industries, this is something that you can’t avoid but it can be prevented. It is surprising that I was able to experience outstanding support and prompt response with Select Home Warranty. Not only that they allowed me to save more money but most importantly they save me time and time is everything. I am extremely happy that I have SHW.
Reviewed April 3, 2018
I was referred to Select Home Warranty from somebody at work. I've been with them for at least 4 years. It’s been pretty good. They have a good system and they answer their phones promptly and they respond in a timely manner. I would recommend Select Home Warranty because the customer would end up being satisfied with their service. When the homeowner needs a service to be done, they get it done in a timely manner.
Reviewed April 3, 2018
I have been with Select Home Warranty for 4 years or so. I didn't know of another home warranty provider at that time. So far, the platinum plan where they come out and fix things has been very good. I have no plans of ever changing my home warranty. I have everything I need. The service of Select Home Warranty is very good. If you talk to someone in Select Home Warranty, they are very courteous and warm.
Reviewed April 3, 2018
Select Home Warranty is awesome. They offer a lot of protection and give me peace of mind. They are prompt when I call and delivers what they promise. They answer calls before you can even hear it ring and they are open 24/7 that's why even emergency issues can be process overnight. I have Select Home Warranty for a long time now and they are very good. I have nothing bad to say against them.
Reviewed April 3, 2018
The best part of having a home warranty policy is Security. A Company that you can depend on and is willing to help you when you needed assistance. I have Select Home for the past 3 years and so far happy with how they took care of all my claims. I never had any issues with filing claims and working with their contractors was good. Select has been consistent in the past years providing nothing but quality services. Great experience with Select Home.
Reviewed April 3, 2018
Lately my microwave is making a weird noise and seems like the temperature is not working properly. I called Select Home for a tech to come out and check it out. The process of filing the claim was done on a timely manner. The rep who handled it speaks clearly. On the same day the tech showed up and fixes my microwave. Select Home Warranty is not about great deals but they also go great jobs. Highly recommended.
Reviewed April 3, 2018
Select Home Warranty never ceased to amaze me. Yesterday late evening I filed a claim for my dishwasher, today; this contractor came out and got the dishwasher working in 45 minutes. He even advised me to have my garbage disposal check out. They never to fail to send out the best repairmen in town. I am really so satisfied how fast and responsive Select Home Warranty go about with their services. I cannot ask for more. Thank you Select.
Reviewed April 3, 2018
I really don’t have a good fate in finding the right company that can be worth it for my investment money. I’ve been ripped off 3 times. But I am left without a choice because I needed to get a policy otherwise I will spend more for repair fees and frustration of finding a contractors to do the job. When I heard about Select Home offers I was a bit skeptical but I decided to give it a shot. It was cheaper than the others available. My experience so far is amazing.
Reviewed April 3, 2018
I am super thankful up to this day that I have Select Home Warranty. For the past 2 years, I had filed multiple claims. As far as customer service, I could tell that this company deserves higher rating than 5. They just gone above and beyond customer service and I am grateful. The contractors they worked with were amazing. I couldn’t ask for more. Repairs and Replacement are done on a timely manner. Everything else is amazing. I have wonderful experience with Select Home.
Reviewed April 3, 2018
I have had many home warranty companies over the years and this one has been a nightmare. I agreed to a 5 year contract to reduce fees paid and I paid it with my credit card. Every issue I submitted was an argument to get service. Nowhere was I ever told ANY issue would be prorated on the age of the equipment. My home was only 7 years old at the time. I have filed complaints with the BBB to assist in resolution. On my last complaint with my washing machine the cost to repair a 14 year old machine in excellent condition was 250.00. They offered me 100.00 as they said it was not worth repairing although the tech told me that it was in excellent condition.
I filed a complaint with the BBB and they came back and said they would pay 150.00 which I accepted. No one from SHW contacted me so I called them and was told they would only pay 125.00. I told them they had previously agreed to pay 150.00 and they would not pay more than 125.00 and no email could be found supporting my claim. I told them that was unacceptable. I filed a complaint again and they disregarded the previous email stating they would pay 150.00. They did the same with my microwave, offered 90.00 if I would send a receipt for my purchase of a new one. When I had issues with my air conditioner I had to take photos of the outside unit and forward any receipts for yearly service.
Since the screen was rusted they said I am not taking care of it and refused to pay. My insurance with them ends in November and I will never use them again. Maybe some people have success but eventually they will turn against you. I have tried numerous times to cancel my service but they never let you go or they say after they deduct any repair costs they paid you have no funds left to receive. SHW is a group of scam artists praying on the public. I am surprised New Jersey allows them to continue to scam the people of the United States.
Reviewed April 2, 2018
My daughter put in a request for service on their central AC system in May of last year. Still no resolution. Were asked for three years of maintenance records, even though they had not been in their house that long. AC system still not repaired. Also, I put in for repair of a disposal in my house, had to find my own repairman since I never got a call from anyone they said would call. One company stated that they did not work with Select Home Warranty because they had not been paid for the work they did. Had to pay for the repair myself in October last year. They still have not sent me a check for the promised amount they said they would send me. NOT HAPPY.
Reviewed April 2, 2018
My family tradition is we should have a time to get together despite of our busy schedules. Normally, we would go to our parents home on a Saturday morning and sleeps overnight and spend the weekend together. I have 2 siblings and my parents are both retired. So as much as possible, we wanted to be with them as often as we can. This type of practice increases the possibility of appliance break down since we always prepare for celebration every week. Worry no more if you have Select Home.
Reviewed April 2, 2018
I’m stuck with the impression that getting a home warranty can be very expensive. I did my study for couple of months and did shop around to get the best one that fits my size. I have a condo unit and since I am still single, I lived alone. I don’t have that many appliances as I am pretty much very busy with my full time job. I bought my Select home Warranty October of last year and so far satisfied with the service.
Reviewed April 2, 2018
20 years ago, I do not have a need for a home warranty nor do I find any value on it. But life became had on me and I have to pinch penny. I have not had any extra money to pay for any repairs. Then I bought my first home warranty, but it gave me more frustrations than help, so I have to switch from one home warranty to another. From the time I purchased a plan with Select Home Warranty, my luck changed. I cannot live without SHW, they showed me the value of a home warranty with my money's worth.
Reviewed April 2, 2018
A friend of mine had a home warranty with Select Home Warranty and he recommended that I get a home warranty to help with the things in my house. So I purchased a plan from Select Home Warranty. It’s their Platinum package which covers my heating and air conditioning unit and I have benefited from having it. I have been with them for 5 years now and I appreciate how quickly they respond with my concerns. They make me feel important and that my issue is not a small thing. I have been happy with them.
Reviewed April 2, 2018
I'm getting a lot more than what I bargained for. I only pay the yearly contract for a low price and I get 2 free months of service. Then everything, I mean 9 out of 10 claims that I had filed, SHW will handle it. Select Home Warranty takes cares of the expensive part of having things get repaired. As a home owner, it is a very smart thing to do. Protect your home with SHW.
Reviewed April 2, 2018
Everything age with time. Same true with everything in our house. It is just good judgment to have everything protected. My friend recommended me with Select Home Warranty. And I heard from her that they are simply amazing. I took her word for it. I purchased a plan and on my first claim, boy I was not disappointed. They really are simply amazing. They had my leaking pipes fix right away and their plumber was just simply knowledgeable.
Reviewed April 2, 2018
Owning and maintaining a house is not easy. Things gets broken, it is inevitable. We need to ensure that if things happen, we are well taken cared of. So I purchased a home warranty. It is mostly on the convenience of having someone look for a repairman. Select Home Warranty has proven I can rely on them. I’m quite satisfied that I partnered with them. I don’t have to waste my time looking for a plumber or a repairman.
Reviewed April 2, 2018
Technician came to repair some plumbing work in my master bathroom. The claim was handled very nicely but it did take a few days to get someone here and I had to use the bathroom I had downstairs until then. The deductible price is a little steep once you make more than one claim per month. I think there should be more options with a higher premium. The Company who managed the job was professional.
Reviewed March 30, 2018
I had issues in my refrigerator’s ice maker. My landlady was with Select Home Warranty and has been using them for more than a year with her multiple properties. When she called Select, they immediately set a schedule for the contractor to come out the next day. My unit was fairly new however I am not using it right that’s why it stopped working. The tech fixes the problem right away. Select Home deals with certified professional who knows exactly what they are doing. Thank you Select Home!
Reviewed March 30, 2018
I put in claim about 8 months ago because my AC is blowing hot air. When the technician came out, he said that my unit is a bit old and a part is needed. I had an experience with the previous warranty I got that old units wasn’t covered by the warranty. But with Select Home it was totally different. The tech ordered the part and installed it. My Ac was repaired within 24 hours. Great job from Select Home and thank you for your contractor.
Reviewed March 30, 2018
I have Select Home for more than 2 years now. I run into several issues since help of my appliances were old. Every time I call for service they would respond promptly. I did not have any issues with their response time at all. I have a full time job and it requires 12 hours of working 6 days a week. I am thankful for Select because I don’t need take another day off waiting for things to be done. When they said they would do it they would. I’m very impressed Select Home.
Reviewed March 30, 2018
I have had a terrible experience with our AC unit. It was freezing up. I called Select Home Warranty for a service repair. When I dialed the number I reached the customer support and I was able to file my claim. They gave me options for the local contractors and I can decide whether who to deal with. This is why I liked to be with Select Home because they will give you options and they make sure that you get the best. The contractor who came out was able to get it back up and running. Great experience!
Reviewed March 30, 2018
Our A/C unit has gone in and out of working. I am not a young man and the constant temperature heat makes me feel ill. The warranty I ordered gave me security to have a technician whenever I need and on my use of it on two occasions I just had to call and discuss the problem. Staff on the phone is always kind and thorough and Regie who you sent came with all his credentials to show who he was and that he was licensed to work. Professionalism is key in my book and you have it pat down.
Reviewed March 30, 2018
For years I paid for this service but never needed them and once I did need them they failed at every issue (5 times since last Sept. 2017). I am still waiting for them to reimburse me for 3 activities they failed to even attempt to fix from last December. They also state that they have a signed settlement paper on an activity that I know I never received nor sent and they will not (after a number of requests) send me a copy of that form. They intentionally seem to delay their response and I believe that it is because they do not have the specialists available in the locations that sell their insurance in.
Reviewed March 30, 2018
Select Home Warranty is the best warranty company I have used out of a total of 3 different places I ordered warranties from. I am not one to enjoy jumping from company to company but all the others just would not honor anything and made my life very difficult... From the first time I called to repair the range in my kitchen to the boiler room making a strange noise I have never once been denied service. Very responsible company.
Reviewed March 30, 2018
The main reason for purchasing a home warranty was due to the intermittent breakdowns of our homes air conditioning units. On 3 separate occasions, during the first & only year I had this service, we had to wait over 3 weeks to get a technician to come to our home to diagnose the problem. On the last service request, they took so long to respond, that I elected to pay myself & then file a claim for reimbursement, as per request of CSR of Select Home Warranty. BIG mistake. I had to make 6 calls over the course of months to receive my reimbursement. I used to be a car salesman & this company makes us look like angels. The WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD, BAR NONE. I would never use this company again. Complete frauds in what they cover & totally unresponsive to customer requests. The state or federal government should put them out of business for misleading the public.
Reviewed March 30, 2018
The plumber stood me up on the first visit and I was very angry. I called in support who said that this was isolated and I told them I wanted someone immediately. I was told that they needed to speak with management. I got a call back from a John who said this is a very rare instance and promised for the trouble he would find another company if I can hold on just till the next day and as an incentive they would directly pay the deduction fee as a one time courtesy. My second plumber was excellent and I will change my review from negative to positive.
Reviewed March 29, 2018
I personally did not choose Select Home because it was part of a package deal when I bought my new home. So anyway, since I already have it I took it. On a fine Friday morning, my heating system completely went off. I was so upset and frustrated because I have two kids. I immediately called Select Home. The whole experience was awesome! The claims process was easy and very efficient. It’s a good investment.
Reviewed March 29, 2018
Under the pressure circumstances I have because of juggling my whole family and a house Select's warranty plan has saved me efforts of time and energy finding a handyman. They seem to always be busy and I don't have all day searching to find someone to do even the simplest job. With this warranty I have been able to save time and money and it's the time and problems that I am most concerned about. I do give 5 stars.
Reviewed March 29, 2018
I heard about Select Home Warranty through a friend. So I did some researching and saw good and bad reviews. Human nature would always check on the bad reviews and if they don’t like what they see then they solely decide on that. But for the wise people, they would really research and do their home works before getting themselves get caught into it. I called them up and was lucky enough to talk to the most patient Sales Rep. We talked over 3 hours on the phone going over what is covered and what is not covered. That guy, Tony, was very thorough, I signed up that day and guess what. I am about to renew my contract with them for the 10th year. I am very satisfied with them.
Reviewed March 29, 2018
I have been using Select Home Warranty for about 4 years now and are about to renew my 5th. Through the years, I have filed a lot of claims and I am very happy how quickly they send out people to do the work orders. In all of these cases I had filed, the longest I have ever to wait for a service to be completed was 1 day. That’s because they have to order a part. None took longer than a day.
Reviewed March 28, 2018
I used SHW on my rental home for five years now and after having countless successful repairs I am moving with my partner to beautiful Florida. The sales team was great in helping me transfer over my current policy to a new home owners policy and even told me that as a valued customer if anything goes wrong I do not have to wait 30 days. They noted my account over this and we thank you!
Reviewed March 28, 2018
Every time I would have issues with my appliances I call Select Home for help. My parents who are retired have been having problems with their heating unit. I called for immediate help since my parents are too old to handle such situation. My claim was immediately filed and the tech came out quickly. They have been there to support us throughout the years. Select Home Service was fast and they were very professional. Great job!
Reviewed March 28, 2018
I called a technician and a plumber through Select Home Warranty and they delivered. I filed a claim online through their website and they came out the next day. Filing claims has become more easy and hassle free. I’m just happy with the result. I will recommend them to my friends and family. Select has been excellent in what they do. They have helped me with all the repairs I need for the past three years. I will continue to work with Select.
Reviewed March 28, 2018
The team that Select Home Warranty is very good. From the Customer Service, Billing Department, to the Repairmen… they were all fabulous and professional. Never had I had a bad experience with them. When you call SHW, you will be warmly greeted by their customer service. They will professionally take your claim and send the work order will be sent out to the most capable contractor that can do the job. This is how a home warranty should be. I recommend Select Home Warranty.
Reviewed March 28, 2018
On August 15, I called in an A/C repair. Select Home Warranty had a guy come out on the next day. The guy inspected the system annotated low pressure on the condenser and that the valve needed to be replaced. He was able to fix it that same day. And it is now March and it is still working fine. I wish all the repairman would do such a terrific job in a timeless and efficient manner. Give this repairman a pat on the back Select Home Warranty.
Reviewed March 28, 2018
After a great deal of time looking for a home warranty, I decided to go along Select Home Warranty. Sales Rep Tony was different from the other reps I’ve spoken from the different company. Everyone wants me to sign up right away and just gave me a gist of what is in the contract. Tony is different, he was very warm and very patient with me. We spent 3 hours on the phone going over the coverage of the Platinum Package. He made me feel that I am not just a sale to him. I decided after the call to sign up with them. Why? If this is how all of Select Home Warranty treat their customers, I know I will be in good hands.
Reviewed March 28, 2018
The front loader washing machine has worked extremely well over the years although I believe my wife was overfilling it for a long while. It broke the belt and would not spin anymore. My claim was done online on a Tuesday. I got a call back on a Thursday and lastly the appointment for a Saturday. They came, they replaced they left. It was as if dealing with the manufacturer when this unit had a warranty, it was easy as can be.
Reviewed March 28, 2018
I run a business making various delicious fancy pastries. I paid a premium to cover this entire place and I was glad that this service was possible. One of the ovens that had a malfunction cost me $5000. The part that controls heat broke and of course it was an emergency to get it repaired in one to two days. Select worked with me so professionally and all I have are great things to say about them. I know most people use them for personal but if they treat a business customer this way, I am sure they do the same for all customers.
Reviewed March 27, 2018
2 years ago, I was looking for quick, reliable and knowledgeable company to deal with. It has been years that I’ve been jumping from one company to the other. This is because of not so good experience with them. Every time I call for help I ended up always being more frustrated that they don’t cover repair fees and diagnosis. I am glad to finally find Select Home Warranty. Quality service that is worth of your investment money.
Reviewed March 27, 2018
I purchased a Select Home policy. They make it very easy to file a claim to repair my broken dryer. I simply went online and go to their website. Filled out the form and submit. Just that easy. Few minutes later someone followed up. This is what you call professionalism. The whole experience was excellent! Filing claims made easier to get you better service. I like that they were able to offer this for our convenience.
Reviewed March 27, 2018
For the past 4 years, I’ve had a great experience with Select Home Warranty. They worked with professional and knowledgeable contractors. When I had one pipe burst in my attic on a Friday, I was worried that it I might need to do something just to make it through the weekend. But Select Home went an extra mile to find someone to fix it on a weekend. They seem to be a great company to work with!
Reviewed March 27, 2018
If you may call it a nightmare to wake up with no water, no AC and a lake inside your house then it was just a nightmare. I don’t know what had happened because before I closed my eyes the night before everything is just perfect. I immediately called Select frustrated with all the issues and they did everything they can to fix them all. I am lucky to find such a responsible company like Select Home.
Reviewed March 27, 2018
My family moved in our new home in December 2016. Before taking a bath I noticed that the water heater is leaking gas. I immediately called Select Home and was happy with their fast response and quick quality repair. The technician they sent out was really professional and knowledgeable. I got his number and will be more than happy to work with him again. Thank you Select for finding such wonderful people to work with.
Reviewed March 27, 2018
Select Home is one of the best companies that I have dealt with in 50 years of existence. I had AC repairs and plumbing issues for the past 3 years. Every time I called Select Home every representative has only one characteristic and that is being so professional. All the representatives are polite and helpful. They always make sure that your claim will be taken care of. Glad to be with Select Home Warranty for years and counting. I recommend this company.
Reviewed March 27, 2018
Select will not honor contract they have with you. Give you the runaround. It's not a warranty. It's scam. Say you need something fixed they tell you it's not worth fixing and give you a low amount then you have to pay big bucks for a new one and they won't proof you bought it. We have a shower pan leak plumbing they said they have to review it first. Have not heard back from them in weeks and can't get a hold of anyone at the number. Once I did they said they could not hear me and hung up.
Reviewed March 27, 2018
Have you ever called in customer service line where you could even feel the rep talking you a smile? Or you could feel their sincerity just by the tone of their voice? I did, Select Home Warranty customer service are amazing. They sounded so happy to serve you and you can feel their sincerity. I swear, I have never felt so happy with talking to a customer service. It is a joy that I am being serviced by one. Kudos to those hard working reps in Select Home warranty.
Reviewed March 27, 2018
Anytime I needed service on my appliances, I have no doubts that my home warranty would get it fixed. I am proud to say that I have Select Home Warranty. They had never let me down. It is just frustrating to see the reviews they get from disgruntled home owners who did not bother to read their contracts and give awful reviews. If you are not happy people, then just find another home warranty and read the contract before getting into it. I have been with Select for 20 years now and this company knows how to service their customers.
Reviewed March 27, 2018
I had been jumping to one home warranty to another, and all of them cannot provide me the satisfaction I need from a home warranty. My friend referred me to Select and I was hesitant at first. But as a good friend, I tried. It absolutely was what I have been looking for in a home warranty. They had been accommodating and very helpful, especially on weekends and holidays. Never did they fail me. I am now in my 6 years with them. I have been referring them. Thank you Select.
Reviewed March 27, 2018
A year ago and a half ago we built a new kitchen with nice and expensive appliances. The one appliance that failed so far was the garbage disposal and it failed after my warranty was over. My home warranty covered the cost and repair process of repairing the garbage cruncher which when the button was pressed with make a loud noise but not spin. It was a quick and easy process namely taking five business days to handle.
Reviewed March 27, 2018
The basement has a family room, small bar and a bathroom. It is the fun part of the house as we say. It came out of service when they toilet backed up and it reeeked. SHW was nice enough to give us a week time frame for a plumber to come and flush out the entire plumbing system of the house. The plumber found that it was more than just the bathroom and they did a great job for my family.
Reviewed March 27, 2018
I got a broken pipe that needs immediate attention. I called Select Home and request to fix it. The support processed my claim in just minutes and was able to dispatch someone in less than 24 hours. The service was very satisfactory and amazing. I will definitely recommend Select Home Warranty to my friends and family. They continue to improve on a day to day basis in order to offer better services. Nothing is more satisfying when you are getting what you paid for.
Reviewed March 27, 2018
It is surprising to know that for the past 5 years, Select has remain responsive to all my service issues. Recently, I had to do laundry on a Sunday morning when I found out that the washing machine isn’t working. I called Select for help and the technician came out right away. He gave me a thorough diagnosis of the issue and fixed it right away. Select Home has been dealing with professional local contractors for years. Well spent money for a quality service. Thank you Select Home.
Reviewed March 26, 2018
I am a new Select Home Warranty customer, I heard some awful things from some of my neighbors. They said that customer reps are rude and that it will take days before they send out repairmen in our area. But, I have not had an issue with them with all of my claims. I am extremely happy so far. I guess, you do not need to believe everything others would say and just to figure it out yourself. I will definitely recommend Select Home Warranty.
Reviewed March 26, 2018
Every time any of my appliances/stuffs in the house quit working and even a leaking roof, I just call Select Home Warranty, I am so confident with them. Truly, never had I to worry about anything since they get things done in a timely manner. And the Customer Service, they know right away what to do. They are not just knowledgeable, they are polite, pleasant and very professional to talk with. Great job Select Home Warranty.
Reviewed March 26, 2018
I would lie if I said that is is a perfect relationship like any other companies but I’m glad to stay with Select Home Warranty for a couple of years now and I’m happy to be with them. I had issues with my kitchen sink and they manage to fix it. The technician came out in less than 24 hours. He was very professional and kind. He explained everything in detail. Kudos to Select Home Warranty.
Reviewed March 26, 2018
I recently had issue with my AC just after 2 weeks of fixing my plumbing system. Nothing has been more frustrating knowing that my in-laws are coming for a family reunion in 2 days. I called Select and they responded promptly. The representatives were very nice and polite. They sent out a contractor, who is very knowledgeable and get things done right away. I was very happy with how they handled my concerns. Thank you so much for help! It means so much to me.
Reviewed March 26, 2018
I have had several Home Warranties in the past and all they do is rob me and rob me more without getting things fixed. So I tried Select Home Warranty. I was also anxious at first. Well, this is the first for me, I have not have any issues or claims that this company had not handled properly. Boy, did I tell everyone in my neighborhood how pleased I am. Great job Select Home Warranty.
Reviewed March 26, 2018
I had issue with my HVAC system, I called up Select Home Warranty and they were able to dispatch their technician just like what was stated on the contract, 24 to 72 hours from the time I filed claim. What made me happy is that they were so professional dealing with an old cranky man like me. Kudos to this company, hope they won’t get tired helping people like me. I have been recommending them to old folks like me.
Reviewed March 26, 2018
I have 2 children with heart problems so I always make sure that we have our AC system all covered. Then here comes my nightmare! I woke up one time and my AC was a mess. I immediately called Select, worried about my children’s health. The customer support was very accommodating and finds a technician within just 24 hours to fix my AC. I cannot be more than thankful for saving my loves. I highly recommended Select Home Warranty.

Reviewed March 26, 2018
Please help yourself. Don't purchase this warranty. Horrible service. They just keep dillydallying things without proper response. Claims submitted in Sep 2017 have not been taking care as of now. Please do not purchase this warranty. Not having warranty is lot better and gives you better peace of mind than having Select Warranty. I would give them negative stars if such a rating be given.
Reviewed March 26, 2018
I have a large family. I have six kids and three adults in my house and with everything being used I searched for weeks to find a reputable warranty company that would service almost everything. Select has been very good in being very transparent in its decisions of companies that are called to diagnose and ultimately fix my issues, biggest problem to date was a broken toilet that required a plumber, super company and super recommend!

Reviewed March 26, 2018
Been with SHW for 2 years now. The first claim was my AC unit, they say it was repaired. Following year same problem, but because they repaired it once they will not repair again. Fast forward February 2nd, filed a claim for a dishwasher. Company they use ASAP Appliance, never showed up to repair. I have called several times. Today is MARCH 26, my appliance still isn't repaired. I am promised with each call, I will be placed at the top of the list. Well if February 2-March 26 is the top of the list... shame on them. And shame on me for waiting this long to write a review. This is by far the worst company I have dealt with. And wish I could have a better recourse of punishment for them than just writing a review. Good luck to all who signed up with this company.
Reviewed March 25, 2018
I decided to go with Select Home Warranty because the "Sales Pitch" was very enticing... They offered a $45.00 service fee, additional months and $345.00 to sign up for the year or a deeper discount if you signed up for multiple years. It sounded too good to be true! I soon found out that it was definitely too good to be true. I've had the policy for almost 2 years now and have been frustrated when attempting to get a claim approved for a broken appliance.
The bottom line is that you have to read the fine print in the contract. For example, my water heater broke down and I submitted a claim. I was told that the claim was denied because "valves" are not included under the contract. My garage door broke and it took them 5 days to reply. In the meantime, I just paid a technician to come out and make the repair. My heating system broke and was told that they would give me $150.00 towards the replacement of the unit. This is the straw that broke the camel's back... My garbage disposal recently broke down and I received a denial email without a technician even coming to my home to diagnose it.
During my time with SHW, the response time for a repairman or denial has been long. It typically takes 48 hours or longer for me to get a response back from SHW. The response is either the repairmen's information or "it's not covered". Many times than not, my response has been, "it's not covered". I must say that when I had another home warranty service, the response time and contract restrictions were much better. Although I paid $75.00 per visit and a higher premium, it was definitely worth it. I've chosen not to renew my contract with SHW for the following reasons:
The fine print in the contract restricts the items that are covered (i.e. Garbage Disposal Agreement does NOT cover normal and ordinary garbage disposal failures such as jamming and resetting. This Agreement does NOT cover the following list of modules, components and parts relating to the garbage disposal: (i) flanges; (ii) rings (iv) components relating to installation/mounting (v) trash compactor; The Water Heater Agreement does NOT cover the following list of modules, components and parts relating to the water heating system: (i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks (v) pumps.) Again, my advice is to take a good look at the contract and read the fine print.
Reviewed March 24, 2018
THIS COMPANY IS A SCAM! They don't do anything and if they get someone to do work for them then they will not pay them for their work! AVOID! AVOID! AVOID! --- I have been trying to get my fridge's freezer repaired for 2-3 weeks. I have made so many calls to Select Home Warranty I have lost count. The first appliance repairman they assigned had quit working for Select Home Warranty for failure to pay them for their work. The 2nd and 3rd (same repairman) repairman they assigned would not respond. The 4th repairman they assigned I called and he said he would be at my home in couple of days. He arrived and looked at my fridge for about 2 minutes. He told me he thinks someone left bottom freezer door open and the fan froze up and that I needed to turn off the fridge for 24 hours and let the fan unfreeze. This fridge is only 3 years old. So I'm not sure he knows what he is talking about but I decide to try and do what he requested.
He requested his payment and then told me to call him once he had been 24 hours. I call the next day and say I have left it off for 30 hours. He told me to plug it back in and call him next day if it wasn't freezing. I call him in 2 days and tell him it's still not freezing. He said he will be back in couple of days to look at it. He comes back 2-3 days later. He pulls out freezer door and removes inside back panel. He said "Well your coils aren't working and it's not getting enough coolant and that's the reason your fridge isn't working properly. However, I don't work on coils because I don't have that type equipment. By the way, I have quit Select Home Warranty because they will not answer my phone calls and they will not pay me."
I call Select Home Warranty and I am given a supervisor. He tells me he will get this resolved. He even gives me his direct # and extension. He says let him look at problem. He says he will call me back soon. I have not heard from him. I called and left him several messages. Still no response. After 3 weeks I gave up and filed a grievance/dispute with my credit card company.
Reviewed March 23, 2018
I own 3 houses, 2 which I rent out and I have all 3 covered with a Select Home Warranty policy. Managing my properties has been easy and my tenants have been satisfied with each visit. It has saved me money with the midnight calls about broken appliances. Myself I have had 2 claims that were satisfied with a good repair company so I certainly am a customer with good things to say personally too.
Reviewed March 23, 2018
It has been some time since I have had to make a call to get a service repair done in my house but I will say it was absolutely perfect. Select took down all my information and entered it into their system and told me that I was secured a scheduled repair technician in two days. The technician first called me to make sure I was home and then arrived an hour later. He went over all the details of my microwave and decided it would be fixed with a simple part replacement. A day later he came back and did the switch out. Very good service call.
Reviewed March 22, 2018
Do not purchase a Select Home Warranty!!! Biggest rip off! My downstairs heating unit is not working properly. The tech that came out told me I needed a new thermostat. Said he had to get authorization because my unit "had not been properly maintained". (When I scheduled the appointment I was asked when the unit was last serviced, and I told them I did not know. So they knew this from the start) Waited 2 days with no response concerning the thermostat. I call Select and they tell me they won't replace the "heat exchange". First I've heard about the need for a "heat exchange". I was told by the tech I needed a thermostat!
I am now 4 days down the road and they are still talking "heat exchange"... and said if I cancel my policy there will be a $75.00 cancellation fee! No follow through from customer service. When I called them after waiting 2 days for them to call me back, they claimed someone called and spoke with me. Gave me a date and time the "call" was made to "me", I don't have amnesia!!! No one ever returned my call. I last spoke with Edward who I was told is a manager 2 days ago, only to learn today he is in customer retention. He acted as if we had not previously spoken. I asked to speak to someone above him, he told me there is no one above him. His decision is the final decision. I told him I knew he had to have a superior. He said he did not.
Reviewed March 22, 2018
Wednesday the 14th my water heater stopped functioning. I personally called Select at 9am. I was greeted with a friendly staff member. She told me that hopefully because it was early enough maybe an appointment would be set up for the same day. I was pretty excited. Unfortunately she called back telling me that she only had someone for the next morning. It still was pretty fast and I was okay with this. The company came and spend some time assessing and doing repairs. All in all I def. recommend Select.
Reviewed March 22, 2018
I have a front loading washing machine that unexpectedly started leaking water around the glass of the door. I was told that I needed to give Select three days to find a service consultant in my area. I waited patiently and on the third day got my call and an appointment was set. When he came he told me the hinges on the door became loose and he simply needed to retighten and seal the glass. It was a 20 minute fix that I could have done if only I knew what the problem was.
Reviewed March 22, 2018
In the recent month I had a major part blow out in my furnace and Select was fantastic in setting up a master plumber. His name was Charles and he came in the morning and was very proficient in his awareness of what problem occured and where he would reorder the part and install it. He is a great asset to your company and I am very happy with him and hope you keep using his services.
Reviewed March 22, 2018
I have my membership with SHW for 5 years now. I had one year that I called in several times to make claims and only one claim was not approved and I was told it was a existing issue that was not covered. Aside from that the rest of the jobs were all carried out and the workers they staff always keep a clean work environment and let me know how things are mid process.
Reviewed March 21, 2018
Warning and warning again. Please be aware of this company. It is fraud and illegitimate company and bunch of crooks who wants to steal your money. I had an issue with them twice, 1 with my AC back in December and recently with my Frigidaire range, they don't want to fix neither of them and want to offer me $150 as a buy out for my range which cost me $1000 and after I submits a receipt for a new replacement that I will buy out of my bucket which it doesn't make sense at all to me. According to my contract if they can't fix it they will replace it. I want to go more in detail but because of the limited space it's a short brief.
Reviewed March 21, 2018
We had an air conditioning problem during the end of last summer. I could not reach someone at Select because my phone was down and I had to send in an email request. The email request took one day to get a response setting up a case and a claim. I then called them back and they were able to issue me an appointment in 4 working days. I had to wait the weekend without A/C. They came on a Monday and worked the day until it was on again.
Reviewed March 21, 2018
This company will do anything possible to deny your claim. I needed a new AC unit and they fought me at every turn. They would request information, I would provide it and then they would ask for something else. This went on for weeks. At first, they were will to pay $150.00 and not the $2000.00 they should have paid. In the end, they rescinded that offer and denied the claim altogether. I have had a contract with them for years and never need to use their services and the one time I actually need them, they denied me. Also, customer service is very rude and hard to work with. They will also tell you they will call and follow up with you but that never happens. Stay Away!!!
Reviewed March 21, 2018
I am sentimental about my appliances. When they work I am happy keeping them for as long as possible and having them repaired rather than replaced. My stove has gone through the signs of age and stopped going. Select sent me a company that said the bulb cannot be reordered and I need to purchase a whole new unit. Select spoke with me and understood me and found another company who was able to repair the old part and get the stove working again. Very happy they gave me a second opinion.
Reviewed March 21, 2018
The service on my water line repair was outstanding. Select Warranty is very reliable. This is the first plumber they sent to me and they came on time and assigned a work order to me and a completion date of two days with good weather. The workers came in in the morning and left each day mid afternoon. This coverage is cost effective, I would have had to pay an arm and a leg for this company otherwise!
Reviewed March 21, 2018
I placed three claims in 8 months and now with all the jobs being properly fixed and support being so thoughtful through and through with each process I am a believer. I was going out of my mind when my furnace would not start up and Select only took one day to find someone for me and they called me back a few times to see how I was doing. Very caring company on my claim.
Reviewed March 21, 2018
Without fail they continue to honor the warranty I paid $399 for. So many contractors, techs and so on in my area but I haven't the faintest idea who is honorable. Select warranty does the research finds the good guys and pays them directly - leaving me with a whole lot less stress and worries over who is worthwhile and who is not. I have had numerous good experiences and recommend them especially for the plumbers they use.
Reviewed March 21, 2018
My good friend pushed me several months ago to try out a warranty program, he raved how he got great service on his appliances over the past 2 years. I signed up for 2 months and I started a claim 3 weeks ago that had a good tech savvy company come and replace a jet in my dishwasher. He was right for the low payment per month. It is worth owning this warranty plan.
Reviewed March 21, 2018
Set up claim. Waited 36 hours for response. An appointment was scheduled in a few days for the weekend. The workers came professionally and on scheduled time window. I watched everything they did and they had no issue with that. It has been 2 months and everything still is working just fine. To summarize I think they do a very good job for the money I paid for this warranty and will still use their services.
Reviewed March 20, 2018
I have had this policy for approximately 14 months. In that time I have filed 3 claims. 2 of which were HVAC related and the other was for a microwave. 2 HVAC claim - Zero paid out. Microwave claim - $30 paid out. They deny everything. Even if the contractor states it has to be replaced. I would not recommend this company to anyone, unless they loved throwing money out the window for no reason.
Reviewed March 20, 2018
They had a pretty sick winter deal of $50 off the yearly plan during December. I bought this yearly plan for $350. My claim required an electrician to come in a day's time and figure out what went wrong with my electric box from a shortage mishap from too many things plugged into an outlet. The short was repaired and the damage was controlled. I have only good things to report so far with SHW.
Reviewed March 20, 2018
I enrolled in this home warranty program as my salesman explained that if the technician was unable to fix the problem then I would be reimbursed with the amount for a comparable item to purchase new. I don’t know where to begin, after endless phone calls and emails back and forth with the company and calling the technician I was given to call a few times, I was told it wasn’t worth fixing the washing machine. I called so many times about the claim and then had to recall the technician and then take pictures of the washing machine and they finally after 6 weeks settled the claim. The amount I was approved for was $75. This washing machine was older, but an expensive good brand machine. Again I called and emailed and was told that was the amount I would receive towards a new washing machine.
I didn’t expect the full amount of a new washing machine but $75. dollars really? And the worst part is I had to pay $60. for the technician to come out. I have now sent them a copy of my bill for a new washer so I can receive $75. Let’s see if that ever comes. I spoke with them today and am six weeks into this. All this for $75. minus the $60. Is this policy worth anything?
Reviewed March 20, 2018
On several appliances I have already set up claims. 3 out of the 5 have been handled and the other 2 are still waiting on a service technician to set up an appointment. Excellent deal for someone who has appliances that are susceptible to break down and wear and tear from a lot of use. My monthly payments cover the costs and I keep all the receipts from the technicians so I know how much I am saving. Right now it's at $800.
Reviewed March 20, 2018
Glad I took the bite and started working with you the past five years. I will say that each organization you have bring to me always outlined the problem and never cheated me. I am sure it's because you make sure they are certified and regardless of appliance failure or things like my bathroom or kitchen I have always got great service on the phone so yea you are a great deal for the conscious home owner.
Reviewed March 20, 2018
If like me you have appliances that came with your house and you are worried about constant and annoying failures even with good maintenance then a warranty is a pretty good idea. I transferred it over from my last home and it has been pretty helpful of this date with reimbursing repairs and sending me qualified individuals. I promote this warranty to my neighbors and its cost was in my budget with its promo deal.
Reviewed March 19, 2018
This place basically will sell you on a slightly cheaper home warranty but then have this contract which is never seen nor talked about that gets them out of repairing just about anything. I turned two things into this company. First was a garage door opener where the motor started making a terrible noise. I turned it in and several days later had to call and ask what was happening. I was told my claim was under review and a couple of days later was called by a place here in town to set up an appointment. No big deal since it was just a garage door opener. They came and looked at the opener and was told the piece that held the motor in was cracked and I would need a new garage door part. I was told they'd turn it in and get it replaced.
After another 3 weeks I called Select back and was told to go ahead and schedule it with the same company to replace the opener and I would be reimbursed for 150 dollars. It cost 350 to replace and I asked what they meant they would only give me 150 dollars when it cost 350 to replace out of my own pocket? They referred me to a contract that was supposed to have been emailed to me which I never received. They went and ahead and sent me the contract and there it was, only 150 dollars is covered toward garage door openers. Wow. It took 2 months to get a check for what I covered out of my own pocket and it was only for 150 of the 350 dollar replacement. That's great.
The second claim I had was my water heater on a Sunday. I was changing out filter for the a/c unit when I noticed the pan was full of water. I immediately turned the claim in online. The only problem is nothing happens when you turn the claim in. What I mean by this is nothing happens on the screen. There's no pop up screen saying "We're on it!". Nothing. No phone call. Nada. The next day I sent Select an email wondering what's going on and was given the reply they have 24-48hrs to reply to a ticket. I was like hmmm ok. On Wednesday I finally got an email back saying my water heater wasn't covered for leaks and they suggested I have it replaced by a professional. How is it the number one reason that a water heater goes out isn't covered by a home warranty whose sole purpose is to cover things like this?
It said it right there in their contract also. The contract I never saw or heard of until I tried to use the service. It also says my HVAC isn't covered unless I have 3 years worth of maintenance records. Being that I've only had the house for a little over a years, I don't have that. Which is why I bought the home warranty. To cover the things I don't know when will break down because I don't know how well the previous owners took care of things.
Basically this bogus contract which no one will ever see until after Select has your money, it's there get of paying for anything card. I don't believe a word of all these positive reviews. Look at the BBB site. That will tell you exactly what kind of company this is. I put my complaint in with the BBB and Select is supposedly giving me a refund on my coverage. They won't say how much that is, but told me it would take a month. Great. Maybe I can put a little of that toward my credit card I had to use to get a new water heater installed. This is just a big scam. Stay away from this company at all costs!
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


