Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed July 16, 2018
The associate was very pleasant and answered my questions. He gave me the breakdown on the plan types and the costs. He also discussed the 2 extra months as being free and $100 discount was also applied. He also discussed the options of an extended warranty plan for 3-5-10 years that would reduce my rates, however; I declined his offer, until I see how the first year plan works out. We also discussed My Central AC coverage, as my Condensor is outside and my Air Handler is located in the attic. He said Both were considered 1 Unit and would be covered under the Warranty Contract Period. My 30 period will Start August 14, 2018. Thank you. I spoke with representative (SOL) Sunday 7/15/18.
Reviewed July 16, 2018
I bought Select Home Warranty. My AC was not working. After waited for about 2 weeks, the company sent a company to diagnose it, and reported that it needs to change compressor. But Select Home Warranty did not authorize the company to conduct the work and told me that I need to provide the maintain record. Without the maintain record, the company did not cover it. Later it only covered $200 while the total cost was more than $1600. The policy did not state that it needs maintain record. I used another insurance company before, and did not have this kind of issue. In summary, do not use Select Home Warranty anymore.
Reviewed July 15, 2018
I contacted Select Home to receive my documents regarding my account I purchased on 13 June. I did receive them by email. I have not had a need to submit for any problems with my house since purchasing the warranty. Hope I never need it but at least it's there if I do. I also hope that Select Warranty is better than Choice Home Warranty in that they allowed technicians to come to the house, charge me and then be told that what I was claiming is not covered, Not good customer service.
Reviewed July 14, 2018
I am happy with the service I received in setting up a home warranty agreement with Select Home Warranty, and for the follow up response to questions I had after signing up. The price is good and recommendations from reliable sources suggest the company responds well. Isaac was courteous, friendly and knowledgeable and had good answers for my questions and concerns. I contacted more than one service to set up a contract. Isaac followed up quickly and responsibly. The others didn't bother to call back.
Reviewed July 13, 2018
Jonathan ** did an outstanding job taking care of us and finding a package that would fit our needs and our budget! We have the platinum package and a few add ons but are treated as though we have the highest ranking package and most important customer. There is a reason we are using the company again on our second home. It's peace of mind to know things will be taken care of and not an overly high expense compared to the unplanned issues that could arise.
Reviewed July 13, 2018
After doing our research with multiple companies, we chose Select Home Warranty because they offered the best coverage with discounts for being retired military. The also offered a price match guarantee. The people we spoke with were thorough explaining the plan and how to make a claim if necessary. We received our plan details via email in a timely manner after making the purchase. We requested a hard copy to be mailed so we would have it for our files and they agreed to our request. Overall they are the best value for the cost.
Reviewed July 12, 2018
Received call immediately after requesting quote online. Bruce was very courteous, professional and gave information on all plans and eligible discounts. I am a retired veteran, senior citizen and any discount or additional benefit option is always helpful in making a decision for major purchases. Bruce was very patient and made sure that I understood everything about the plan I purchased and Select Home Warranty. I now have peace of mind when there are any problems with my home systems and appliances.
Reviewed July 12, 2018
I had a good experience with Select Warranty. I felt I got a good deal on the one year warranty. The price was better than I expected as compared to what I had. The personnel treated me with respect and gave me extra months for paying a year ahead, which was great! As long as I get good service and price, I will be staying with Select Warranty for a long period of time. Thank you very much!
Reviewed July 12, 2018
The representative was polite and answered all my question about systems and appliances covered. He reviewed several payment options until he found one that I was comfortable with paying. I have not had a home warranty in the past and after speaking with him I thought this was a good decision. I have talked to other people who have home warranties and they have said the service techs are not very good. I was told by the representative yours are very qualified and good but that I also have the option of using my own service people if I have someone I have used and know is good.
Reviewed July 12, 2018
Jim ** your representative was excellent, very knowledgeable! Jim was able to cover all the information quickly, he processed my payment, made sure I was given all the options available to meet my needs. I Did have a small problem with an air conditioning repair a few weeks weeks ago. Customer service representatives were a bit confusing. Other than that, my experience with this company has been favorable. I will most certainly recommend your company to all who may qualify to apply. Thank you very much!
Reviewed July 12, 2018
Belinda was very professional, was able to answer my questions and I felt I was getting a good deal for the home warranty. I was able to get things covered that needed coverage and I didn't have to cover items that I did not even own. I was also told I can change the payment date if the date I currently have does not work which not many companies offer this. I was also told this company is w/the Better Business Bureau and that makes me feel better about my purchase today.
Reviewed July 12, 2018
Abraham was easy to work with and very polite. He was a bit pushy with his sales attempts but I will not hold that against him as he was just trying to do his job. The process was seamless and easy to deal with. I look forward to working with this company in lieu of my old coverage which I was completely unhappy with! I am excited by the short turnaround time and the price was fair!
Reviewed July 12, 2018
Very easy process to sign up to get the benefits that have been described by the account representative that I was able to talk with and assure me that the value received is excellent and I would be very satisfied. So far I have not used the service but looking through the documents I feel the process would be extremely easy. I am not too happy about the $100 service charge as other companies are less expensive.
Reviewed July 12, 2018
Abraham was very courteous. He explained what coverage would be included. He provided a variety of time frame options. He was very knowledgeable concerning services and payment options. He quickly made another suggestion when one was not acceptable. He quickly picked up on my hesitation and provided a better option. Always pleasant and friendly. He called several times then e-mailed several times. He was very persistent but pleasant. Yes I would recommend the company because of Abraham.
Reviewed July 12, 2018
My air conditioner stopped working Sunday July 8th. I contacted Select Monday morning July 9th. A claim was quickly created, but also quickly denied. I received no notification of and did not see anyone come to check my air conditioner unit. How can my claim be denied when no one was sent by Select to assess the issue? I need my air conditioner to be functioning with it being summertime in Phoenix. Select did not contact me at all except to state they created the claim and later denied the claim.
Reviewed July 11, 2018
I appreciated how patient Isacc was explaining the Select Home Warranty Options were. Great explanation of how the service would work & that it can be transferred even if we sell our home. When he realized we were senior citizens, he shared a longer & more reasonable warranty. I am hopeful that this plan will work for us.
Reviewed July 11, 2018
I checked out the website and sent my contact information and almost immediately I received a call from Jeff ** regarding the information. After his explanation and the "Locked in for life" price guarantee I told him I had to speak with my husband. After talking with my husband and comparing prices with our current warranty company we decided to go with Select. I called Jeff back and he guaranteed me the locked in lower price that will cover everything we previously had plus more. I hope it proves to be everything he promised.
Reviewed July 11, 2018
Very helpful with figuring out the policy and giving us the best he could. He helped save me money over the year. He was also able to answer all my questions promptly and fully. If asked I would Recommend Abraham to a friend looking for insurance. Very happy and pleased with the service that I received today. I appreciated his help very much and his patience with me. He was kind and congratulated us on the purchase of our new home and understood completely that saving as much money as possible at this time was very important. Thank you again for your great care and attention.
Reviewed July 11, 2018
We have had to call a couple times when our A/C unit broke and each time the service rep was professional, efficient and kind. The A/C unit was serviced quickly and we were very appreciative! The usual wait time is 24-48 hrs and yet a repair person would arrive in less than 12 hours. The coverage vs the cost is competitive and appropriate. Filing a claim is simple, you can call the company or complete a form online.
Reviewed July 11, 2018
It's important to note that I didn't have the intention to renew contract with SHW at all. Representative "Isaac" convinced me to purchase a 5 year contract with an additional for year which appeared to be very economical for me. I'm hardly convinced by a marketing reps phone call to purchase a contract with future benefits for more than 2 years. As results I highly recommend SHW to my senior neighbors as I live in a 55+ community.
Reviewed July 11, 2018
My negative review has NOTHING to do with the technician that came to our house. He (Chris) was punctual, friendly, and knowledgable. My poor rating is based on my experience with Select Home Warranty so far. We have owned 3 homes and have worked with 3 different home warranty companies, this company being our 4th.
We only filed 2 claims with our other warranties and each of those was with a different company. The claim process was easy and fast and we only ever had to pay the service fee. With this company, it took 2 weeks to get the company to our home AND we had to pay more than our service fee. I've never had to do that with the other companies. Plus, the technician was placed on hold for 15min before he was even told he could do the repair. The repair that I still paid for and now have to send the invoice to you guys. This process was slow, drawn out, complicated, and it appears that it's going to be more spendy for us having to pay full invoices and then waiting for you guys to reimburse us. Unless something changes, I will not be recommending your company to friends and will look for other warranty companies to switch to once this contract is over.
Reviewed July 11, 2018
The customer service rep called up to answer any additional questions about signing up for the home warranty. He gave me the option to also add the sump pump to the policy. He also asked was there anything additional he could do to provide additional customer service. He was kind and courteous in answering all the questions I had in reference to the warranty. Thanks Select. I look forward to working with you all in our future endeavors.
Reviewed July 11, 2018
Working with Select has been great so far - from the quoting process on the website to the phone call for follow up, I have had all questions answered quickly and efficiently. I appreciated the confidence of the agent with whom I spoke, who had no hesitation in addressing my concerns. Although I was a little surprised by the unsolicited phone call, I should not have been surprised since the online quote process requires a phone number submission. The prices and incentives were also very enticing and helped seal the deal. They also offered pricing breaks for multiple properties.
Reviewed July 11, 2018
Abraham made my ordering experience very pleasant. He was very informative and worked with me to get the best deal possible. With the current special and the discount, I was able to get a great rate. The process was fast and easy. And I do not feel like I got ripped off. I hope to have pleasant experiences in the future with Select Home Warranty. Online ordering was a little confusing, but the customer care was great.
Reviewed July 11, 2018
Talking with the rep I found they were knowledgeable and very helpful. The purchasing of a home warranty with your company was simple and interesting. I do hope if and when I need a service on an item, it will be as pleasant as the experience was initially purchasing. What more can I say. I am hoping to have a long and productive association. Most of my appliances are new but they will need something I’m sure in the future.
Reviewed July 11, 2018
I called to ask about the service call fee and/or deductible. My question was answered, and I received an additional discount for signing up that same day. My agent was professional and courteous, confirming reviews I had already read.
Reviewed July 11, 2018
I have been with Select Home Warranty for almost a year, they are cheap and incompetent. I reported a problem with my water heater. It took them a week to get someone. I had to call several times and threaten to leave them. That’s when they sent someone, as if that’s not bad enough. They said my claim was denied, what the am I then paying them for... It’s crazy. They will steal your money and deny your claim. Don’t even think of signing up with them.
Reviewed July 11, 2018
After looking online for a home warranty, I received several calls. I chose Select Home Warranty because their price seemed fair and reasonable for the coverages offered. And the sales Rep, Jim ** was professional and friendly, offering several choices and answering questions without hesitation. Obviously, I haven't tried to use the warranty yet, so I can't verify how easy it is to use. But I was assured I could transfer it to another home if I moved, to another owner if I sold my home, and cancel and get a pro-rated refund. What more could I ask for other than "free?!"
Reviewed July 11, 2018
Good home warranty company is hard to find. High premiums do not guarantee great customer service and great local contractors. So far, Select Home Warranty showed me great customer service and great competitive pricing. Hope I don't need to deal with home repair issues, but if those come up, I will update my experience with local contractors that work for Select Home Warranty. Additional two months of free coverage as well as free roof leak coverage were definitely nice goodwill bonuses that help make buying decision.
Reviewed July 11, 2018
After being with this company I was prompted to switch because of rate change. I went with a different company, but Select kept me in their email marketing. My old company went up on their rates thus I clicked on an email from Select and the rest is history. The rep was very helpful and offered me great service reward to come back as a customer. The discounts and incentives made the decision a no-brainer. Select Home Warranty beats them all and the service was a bonus so I'm Back!
Reviewed July 11, 2018
Brad was very informative and did his best to find us the most discounts and the best going rate! The product and what it covers is what drew us to this company and Brad's excellent customer service really sold us on the product. Your reviews and renewal rate also are promising for us new home buyers. He did a very nice job of being clear and concise. Explained the product and worked with our budget. He did a fantastic job! Thanks Brad. :)
Reviewed July 11, 2018
The sales support by Abraham was excellent and informative. He was able to clarify all my doubts and questions specific to my requirements. I have enrolled in VIP program as recommended by him. Now hoping not have to call them for any service to repair or replace as I just want to enjoy the appliances at my new home without any trouble. But, I will look forward to get VIP treatment from customer support as well, God forbid, if I were to make any service calls. Will recommend the company to others.
Reviewed July 11, 2018
The gentleman we talked to who signed us up was Sam **. He was very polite and helpful with making our correct choices for us. He covered all your promotions and made sure we knew what you offered. He answered all our questions and concerns about all of our products. Thank you for having a very qualified sale rep.
Reviewed July 11, 2018
This sales agent, Kevin, was a very professional and knowledgeable sales agent. Kevin answered all important questions that were asked and Kevin added helpful comments that explained the use of the contract. Kevin added cost savings that were important for future possible needs for future warranty needs. I would definitely recommend this sales agent and company for the service of a home warranty to my other friends and large family. This is a valuable service for all home owners. Realtors need to present this service as not only as a one year deal for the first year of a home purchase, but also as a bonus for long term ownership of any home. I am so glad I talked directly to Kevin and that he offered so many amazing options.
Reviewed July 11, 2018
Richard was very patient and helpful with me. I had a home warranty policy that had previously expired with another company. The fee that they wanted for the renewal was outrageous. Richard offered additional discounts that were not detailed on the website when I began my research. After making a few comparisons, it was evident that Select Home Warranty was the best option and would provide the most coverage at a reasonable price. Getting coverage for 14 months instead of 12 is an added bonus so I won’t have to comparison shop this policy again for a while. I haven’t needed to use my policy in the past, and I do hope that Select Home Warranty has a number of reliable contractors or service companies should the need arise.
Reviewed July 11, 2018
I have been assigned 4 contractors, up to this point, and all have told me that, either Select did not pay them when they worked with them, or that they had notified Select that they will not travel to my area without travel reimbursement, but yet I was still assigned them. One contractor advised me to go with a different company when my next renewal date comes up. This was very disconcerting. It's been 21/2 weeks and my toilet is still not repaired and I have a child with a chronic gastro disorder that requires him to be in the bathroom for, what can be, hours at a time, which leaves the other 3 members of the household unable to use the facilities.
I have notified Select of the situation, but their suggestion is to get my own contractor. Due to my financial status and myself being a single mom, raising 3 children on my own, I don't have the funds to pay a contractor up-front and then be reimbursed 30 days or more later. I feel that the lack of empathy from the company and the unwillingness to go the extra mile, on a few occasions including this one, will lead me to pursue coverage elsewhere.
Reviewed July 11, 2018
Everything has been great. I selected you for your reputation and based on customer reviews. I have not required your service for repair claims, but my research shows you as being very competitively competent. You are rated as the highest in this field. All interaction has been very prompt and professional, up to now. Your service reputation has a lot to do with finding a purchaser for this covered home. He is thrilled to know his new home will be covered by you. Thank you.
Reviewed July 11, 2018
Even though the needed repair (Air Conditioner) was related to the part not included in contract (and I knew that) Select Home Warranty covered half of the repair as goodwill gesture. The response was fairly prompt, good contractor selection, customer service is helpful. They tried to find a solution that would be satisfactory. Good communication. easy to contact, phone response within 2-3 minutes. they take time to go over and explain the steps involved. no empty promises. proper follow up with the status updates.
Reviewed July 11, 2018
Do not... I repeat do not sign up with this company as they are fraudulent. I called in the middle of May as I was having trouble with my AC. They told me to submit a claim and someone would call to schedule an appointment... Two days later I heard nothing so I called them back and they said they were very busy and that I could call a company and they would take care of it. So I did and the AC man recommended a new unit. The Freon was gone and so was the compressor and at this point I have been without air for more than a week now so what was recommended was a new unit, the old unit was 18 years old, I also paid extra to have Freon covered in my policy.
I call Select and they tell me go ahead with repairs and send everything thing to them, after fighting with them for more than a month for reimbursement I finally just canceled my policy because it was evident to me that they were just stringing me along. I am angry because I allowed myself to be taken advantage of by this company. It appears they don’t even have air conditioners repair people in this area and wanted me to wait when it 90 degrees outside and humidity is 100%...
Reviewed July 11, 2018
Select Home Warranty made the process easy and the price was very competitive for the amount of coverage I received (and it fills the gaps where my homeowner's coverage does not cover me). I didn’t have my card with me, when they called. But my rep, Sam, even called me back right on time to complete the process. He even advised me on a couple of ways to save more money by signing up for multiple years. They also have the lowest service fee and locked it in for the duration of the contract. I’m confident I’ll be with them for years to come.
Reviewed July 9, 2018
The technician did a great job of finding what was wrong and getting the air conditioner running and it is working great. I would recommend this tech to anyone. He was very friendly and knowledgeable.
Reviewed July 9, 2018
Select Home Warranty is reimbursing me for a good portion of the cost to replace my wall mount microwave. They have been easy to work with on this claim. This is my second compensated claim this year. I had a water leak earlier this year and they paid on the claim even though I used my own plumber. Thank you for making this easy! Glad I have this coverage when I need it. I will continue to enroll in coverage as emergencies will always happen!
Reviewed July 8, 2018
This is the second year in a row that I have renewed this home warranty... mostly because of the ease to do so and because Jim is so pleasant to work with. I appreciate being able to do things online and over the phone when needed. The original home warranty we started with was difficult to work with... So far things have run smoothly since we switched over. Which is why we renewed again. Thanks for the service and help... We look forward to a long future with your company and hope that those we recommend find your company as ready to work with as we have found it to be over the past few years.
Reviewed July 8, 2018
Rep answered all my questions about coverage and costs. He explained things in a way that was easy to understand. He presented all other options available and other cost saving measures I might have been interested in. The value was okay and comparable to other companies. What made it a little better was getting 14 months for the price of 12. I would have liked being able to easily choose my own service tech or have a choice of what company to do the service.
Reviewed July 7, 2018
BUYER BEWARE!!! Select Home Warranty is a SCAM! No water for four days in South Texas Heat! Purchased annual warranty in 2016. In summer of 2017 had well pump fail. After four days, SHW failed to find a technician to even come out and diagnose. They offered to let me find one myself. I immediately called local well service company. They were out within 2 hours and diagnosed failed pump. Called SHW with tech standing at my side, they asked him several questions, then told me to have it fixed. They had it removed and replaced by the next morning. I paid them as directed by SHW and awaited reimbursement. After no response, I contacted SHW and was asked for pictures of the old pump… It was gone. They threatened not to reimburse me without pictures. After several complaints I was reimbursed for only a third of the cost after being forced to sign a document that I wouldn’t sue them.
No A/C for more than four days in South Texas heat! Now it’s summer of 2018 and unfortunately my air conditioner failed. I live in arid and hot South Texas. Called company that performed tune up at the beginning of summer (an approved SHW company). They condemned system and immediately stated paperwork with SHW to replace it. SHW never returns calls as promised, always sends “personal” emails asking for more info, often the same info or pictures tech or we have already sent.
It is now Saturday evening and after several calls today was informed that the approval department does not work on the weekends and that I should expect to only be reimbursed $150 because I can't prove I bought filters and rinsed off the unit for the last three years. Of course, they promised to call me Monday morning first thing when authorization dept returns… Only four days in near 100 degree weather without A/C by then… Not expecting much from that call. Bottom line – 2 HOT South Texas summers and two full up FAILS by Select Home Warranty! There is a reason their consumer ratings have crashed since 2016. They are SCAM artists. Don't waste your money like I did. BUYER BEWARE!!!
Reviewed July 7, 2018
Select was very quick in responding to a request for a home warranty protection plan quote online. They were extremely courteous and knowledgeable in the products they represent and quickly "sold" me on one of their very best home warranty policies, merely by pointing out the true advantages of the policy protection. Their final premium price was fair and reasonable and beat out the competition on all practical levels. I was obviously swayed by the amount of items that are covered for the fee they charge. As a business person myself, I would strongly recommend this company to others. Thank you!
Reviewed July 7, 2018
We just signed up for a 1 year home warranty. The price was lower than all competitors we contacted due to a July 4th special. We decided not to do a multi year plan, even though the deal was great. I hope the service is as easy as it was to sign up. The rep George was easy to work with he answered all my questions and was very helpful. There is a 30 day period before we can use the policy - fingers crossed nothing breaks this month!
Reviewed July 7, 2018
Air conditioning freezing up inside of wall the radiator. I was given Veterans Home Repair Service on 6/30/18 and called, left messages all week then in 7/6/18 was told they don't work in North Carolina so now I have home repair service, no call from them. Someone please help get service. That's what the warranty is for. This is bad service.
Reviewed July 7, 2018
Was extremely satisfied with Zachery. Not pushy, extremely nice. Was very patient and explained numerous times to my husband and I the information on our contract. I would recommend this company highly. In fact I am informing all of my friends to contact you. I cancelled my previous appointment with another company, which did not come close to the service I received with you. Again thank you for servicing my husband and I. Thank you, thank you, thank you.
Reviewed July 7, 2018
Initial claim was entered over the weekend. Telephone number directed me to submit my claim via internet. When I called back on the Monday, they had not received or processed my claim. Apparently, 24/7 does not truly mean 24/7, There are clearly operational gaps in their system; however, once the claim was initiated, we received fast and friendly service from Hornet's Heating and Air. It's unfortunate that Home Warranty companies get a bad reputation from vendors, but with these types of operational gaps, I can understand why. Overall, the AC was repaired and copays applied.
Reviewed July 7, 2018
I was looking for coverage on my house for 1 year. I was pleased with the customer rep that explained other options that were very beneficial to me. I appreciated the time he spent explaining my advantages with the coverage I paid for. Very pleased with the outcome. I will recommend this company to my coworkers and my friends about your company and its coverage that is offered. I was definitely satisfied with the conversation I had with your rep and the results of it.
Reviewed July 7, 2018
I ordered service/ made a claim to repair some plumbing issues on 6/28. On 6/29, I received a confirmation email regarding the contractor who has been assigned and who has accepted the job. On 7/2, I called Select Home to informed them the contractor has not came out to repair my plumbing. On 7/5, I made another call to Select Home because the contractor still has not came out to repair my plumbing issue. On 7/5, Select Home informed me to find my own plumber and gave me 100.00 preapproval authorization. My thought, what plumber works for 100.00 dollars!
Reviewed July 7, 2018
I was searching for a few days for a home warranty company that I could rely on and trust. I heard that Select Home Warranty was one of the best. Therefore I had a representative contact me. I had many questions for the representative of Select Home Warranty. Instead of rushing me and getting frustrated, I was politely given enough information to make a comfortable and confident buying decision. So far I am happy with my purchase.
Reviewed July 7, 2018
I called in for a quote today and had the pleasure of talking to Sol. He was very helpful and courteous. Thanks so much! I called another company before I called this company. The price was a little cheaper, however, the customer service was horrible! I hope everything works out with this company, I’m really looking forward to their business.
Reviewed July 7, 2018
Reorder was a good experience. No problem so far. Company has been fair. This is my 2nd year. I called 2 times. Both time were taken care of quick air conditioning and refrigerator. I don't have the best packages but next year I will upgrade. I feel that I can tell friend about the company and try to fave friends to switch over to this company. I will put out the word about the company and talk good about it.
Reviewed July 6, 2018
Select Home Warranty is one of the best purchases I have made. I have used my home warranty three times in a year. The service providers recommended by Select Home Warranty have been local, prompt, courteous, thorough, and professional. The warranty is what it says it is: a $45.00 service fee is all that is owed, no matter the time or parts required to repair the household item or system. The staff at SHW is courteous, helpful, and prompt. I have recommended this home warranty program to friends and neighbors.
Reviewed July 6, 2018
Abraham was very professional. He answered my questions and explained costs. He also explained the advantage of locking in the price. He explained that this policy would transfer to a new home if necessary. He explained the refund policy if I should be placed in a nursing home or passed away. We talked about how I could use my own repair experts if necessary. He explained that I would pay the first $45.00 of a service call.
Reviewed July 6, 2018
This is literally the worst company of any kind I have ever dealt with... from their sales team to their 'customer service' to their policies... It is all awful so I would advise anyone looking for a home warranty company to steer clear of them. To summarize, the check that my title company sent them after I bought my home apparently never made it and I found out 6 months later. Conveniently, my water heater decided to go out that same week. Title company expedited another check and sent me the shipping confirmation that it was received.
After over a week of calling and being transferred around from department to department, someone was finally able to locate the check and apply to my account. However, they have a 30 day waiting period before you can file a claim. I had to then get my title company involved and 'Ron' from the company 'did me a favor' and allowed me to file the claim. However, even though my policy says water heaters are covered, apparently leaks to the water heater are not covered and therefore they are not going to fix my water heater. I then try to cancel my policy and get my money back and am told that not only is there a $75 cancellation fee, but I would also then have to pay their share of the service call for the technician that came out when I already paid my share of the fee. I would also only get back the prorated share of my policy so I would basically end up paying about 50% of the cost of the policy just to cancel.
Reviewed July 6, 2018
I have been a customer with Select since 2017. I filed my first claim in July 3, 2018, it has been the most horrible experience that I have ever had. After filing a claim, I received an email that it was accepted, with the technician name and telephone number. The email states I should receive a call from the technician in 12 to 24 hours. A full 24 hours went by without contact from the technician. I then called and left a message on the technician voicemail. I waited all day on July 5, until 4:45PM. I then called Selected warranty, and was told 24-48 hours for a technician to contact me. As of July 6, I still had not received a call from the technician. I called back to Select, the representative then said 72 hours for a technician to contact me. At this point, it seems as though the time frame continues to get extended.
I asked to speak with a manager, I was told it will take 24 hours for a manager to call me back. I asked for the compliance department and was told they do not have one. I asked for the claim to be reassigned to another technician and was told no. It would take 24-28 hours to get a tech reassigned. The customer service with this company is horrible. You can never speak with a representative whose first language is English. I have medication that require refrigeration and has now been ruined. I now realize making a decision to do business with this company has been one of the worse decisions I have made. I have filed a complaint with the BBB. This company should be forced to go out of business. Very deceptive to what was sold to me in 2017.
Reviewed July 6, 2018
Jeff ** was very courteous and knowledgeable. Jeff ** answered my questions and explained service and pricing plans completely to ensure my choice satisfies my needs. I compared several plans and SELECT offered coverage options at an affordable price to fit my budget. I am a senior citizen and it's hard to get a plan that ensures repairs and replacements costs won't create a financial hardship for me.
Reviewed July 6, 2018
My a/c was fixed fast and painless and on Friday at 5 pm so I will be cool for the weekend. The a/c tech could not have been nicer and he said he would take care of me and he did!!! I am glad they did such a good job. I will definitely recommend this service plan to my friends and family. I am happy.
Reviewed July 6, 2018
Signing up was quick and easy! My rep was very helpful and did everything he could do to make sure I was well informed and happy with my investment in my home. While I hope to never have to use my warranty it is a wonderful peace of mind knowing that is there for me and my family! The value is magnificent and the payment options are truly helpful when purchasing a new home. A++ in my opinion!
Reviewed July 6, 2018
We have shopped around for several weeks and found Select Home Warranty. The Salesperson made me extremely confident in choosing the best plan available that suited our situation. We chose to go with the 3 year plan. It suited our needs the most. The price was a great price with all the coverages. Having a 3 year plan will take off a lot of worry. Looking forward to establishing a great relationship with Select Home Warranty.
Reviewed July 6, 2018
So far so good. When I was looking to purchase, the rep was very helpful in the information I was looking for. He was not pushy at all and even helped me save a little money when it came time to purchase. He went over all the different plans and every detail possible with each until I was satisfied. Thank you very much and I look forward to continuing to do business with this company.
Reviewed July 6, 2018
I just signed up as a new customer, and the sales rep was very nice, knowledgeable, and professional. Of course, he tried to sell me the most expensive plan they offer, but when I declined, he was not pushy at all. That was refreshing. I hope our experience with any service calls over the coming year is as positive as this initial phone call. We were with American Home Shield previously, and they were simply atrocious.
Reviewed July 6, 2018
Best customer service! He was polite and went over several options to best suit my needs. This is my first time buying a home and looking for home warranty coverage. He made the process very easy. With so many different companies to choose from, Select Home Warranties had exactly what I was looking for and was so easy to get during a stressful time. Thank you for making this such an easy task for my family.
Reviewed July 6, 2018
Sale person was very friendly and knowledgeable about the products that are available. He offered other options to save me money in the future if I wanted to extend the warranty. He had also offered me a 15 day waiting period instead of a 30 day for any service. This company has good ratings. I'm hoping they stand by their word. If so I will most likely renew the contract in the future. And definitely recommend them to friends and family.
Reviewed July 6, 2018
Thank you for calling back. I wanted home care since my husband is busy at work. It takes us forever to get thing fixed in our home. The gentleman Micheal called me back because I was working out. He made me feel that I had everything thing I needed using the platinum type warranty. The phone call made me feel like I don’t have to worry about repairs. He answered all of my questions. They were a lot. I have security that my appliances are in great hand.
Reviewed July 6, 2018
Allen was very helpful. He listened to what I needed providing confidence in the product he was selling. I was apprehensive but never pressured. He held my order, added additional discounts and two months free. I was happy to know that my policy would be in place in just 20 days which provides lots of security moving into a new home. I'm glad this warranty program was referred to me. I noticed your warranty offered lots more coverage than other companies. Again Allen was knowledgeable, patient, and helpful. Great experience. Easy process!
Reviewed July 6, 2018
Had a nice conversation with salesperson. Was not pressured in any way. Gave me several options. Everything was explained where I could understand. Thanks for all the help. Now to enjoy "No worry home repairs". Thanks so much! Really good to know that the turnaround time can be seven hours and I can get a hold of Select 365 days a year. Many contractors in my area. I hope I never have to use Select but if I do I hope the people are as helpful as the sales team.
Reviewed July 6, 2018
Since evaluating and purchasing my Home Warranty product from Select Home Warranty, I can worry less about when a major appliance breaks down. Especially when these hot summer months are present and the air conditioning is a heavily used necessity! The copayment per visit is a manageable amount and the fact that I can file a claim twenty-four hours, seven days a week is convenient as well!
The cost per month is negligible for the piece of mind that this program offers, and the items covered such as the refrigerator, washer, dryer, range, and even the optional roof leakage coverage is something that your homeowner's insurance may not cover, at least without raising your insurance rates afterward! The process was very easy and my representative was patient and informative, providing me with answers to my claim scenarios and what-ifs. Since I own an older home, the cost for repairing or replacing the appliances within are a given, not if but when they finally break down.
Reviewed July 6, 2018
Initial sign up positive. Spoke with tech about all recommendations and they seemed to know a lot. I hope that everything continues to be positive. Given their quick response time and value the offer it should go well.
Reviewed July 6, 2018
From the time I purchased this home warranty, I received nothing but the run-around. I like many others asked for a paper contract so I could clearly what is actually covered instead of relying on what SHW had stated during my conversation with one of their representatives. The first issue started when I couldn't use the warranty right away, SHW told me I had to wait 30 days before the warranty would be in effect. After waiting 30 days, I contacted SHW and continued to get the run around and ended up having to pay out of pocket for repairs that SHW stated to me would be covered, not to mention, I had to shell out more money of pocket for service fees, some coverage!?! Having a warranty from SHW is like having no warranty at all, complete scam artists.
Reviewed July 5, 2018
You should be ashamed on how you do business!! I will be getting in touch with the BBB, the News media, Social media and whoever else I can spread the word on how you're scamming the people! How can you sell a policy telling people they are covered 100% but only after depreciation and what YOUR board says? And I find it AMAZING how everything is $45.00 no matter what it is!!! This is the worst experience I've ever had with any company !!
Reviewed July 4, 2018
Andrew ** did an outstanding job of reselling me to rejoin Select. I had a previous contract with your company, but was being inundated by several other salespeople from your office, so I decided to "not" renew. After some time, I decided to shop around again, reached out to Select, was lucky to get Andrew, and the rest is; I resigned. Called other home warranty companies, but felt welcomed with Andrew. Having Andrew on your sales force proved to be a winning combination for Select and myself. He even took time to review the Veterans program your company offers, and also the Senior program, which I qualified for as well. I'm still considering the Veterans program, but will have to weigh some financial issues on my end before I proceed.
Reviewed July 3, 2018
Was looking to get away American Home Shield. I logged on to Select Home Warranty website and got an online quote. The original quote was better but I had some other quotes from other companies I was strongly considering. Then a gentleman named Daniel contacted me via email and sent me an even better quote. We exchanged emails when I was out of the country about the coverage and when I got back to the states I called him was going to sign up for one year. After a brief conversation and Daniel giving me the low down on all the plans, I signed up for five years. Thanks to Daniel for all his help.
Reviewed July 3, 2018
The customer service rep was very knowledgeable and helpful. The coverage was explained clearly with all questions answered. I will consider extending the policy based on support from the contractors providing repairs. I would be interested in any new sales or promotions which can provide additional value to the plan.
Reviewed July 3, 2018
Abraham was very helpful, efficient, and professional in all aspects of signing up for the service. He reviewed all the options open to us and was very knowledgeable regarding the various plans. Since the plan won't take effect until later in the month, I don't know how response to service requests, etc, will be, but I hope that it will be as good as the excellent service we received from Abraham during the signing process!
Reviewed July 3, 2018
It was a pleasure to talk to Abraham. He was thorough, supportive, and patient. He reviewed the plans with me and the services offered. He explained the services offered and the benefits. He answered all of my questions and worked with me as I weighed the options. I am recommending Select Home Warranty today to my friends. I am satisfied with my plan and the cost. I am looking forward to a good working relationship with Select Home Warranty. Thank you for assistance.
Reviewed July 3, 2018
I spoke with Richard **. He is knowledgeable, pleasant and courteous. Richard answered all of my questions. I felt confident and at ease about purchasing this home warranty when I ended the phone call with him. Richard was very reassuring. I like the fact that Richard followed up with my online request and he did expeditiously, He was efficient and very persuasive. I really feel good about purchasing this plan. I am very excited about this purchase and I am looking forward to having a very successful and pleasant experience with your company.
Reviewed July 3, 2018
Mike was friendly, and helpful. He explained the policy well and was pleased with the entire transaction. The coverage for the price seems much better than the other companies I compared. I am happy with my decision to go with this company. They also over several discounts and incentives for signing up for long term or paying for the entire policy upfront. I appreciated having those options so I could choose the best one for myself and my family.
Reviewed July 3, 2018
I just signed for a 3 year policy with your agent Jeff **. He was both helpful and knowledgeable. I also spoke to a friend of mine, who also signed up for a three year contract. I hope this will prove to be a pleasant experience for both of us!
Reviewed July 3, 2018
I received an excellent price on a comprehensive, multi-year contract. The representative was very knowledgeable and explained the plan so that it was easy to understand. The policy contract was sent immediately. The contract is complete and covers all necessary information. The representative explained the process to be used when submitting a claim. The representative gave me time to make a decision about my purchase. This approach was very refreshing and made the purchase enjoyable. I am looking forward to working with them as I have issues with my home.
Reviewed July 3, 2018
Mark who walked me through what was included was so helpful. He was extremely patient as I ran through all difference scenarios with him. I was with another company before, but the coverage was not as good as Select Home Warranty was offering. The package was better and the deductible was better as well. I was able to get a great deal on it and the entire process was extremely simple. I have not used it yet, but it is very simple. I am using this for a rental home and he walked me through how the renter would call in and make a claim if they needed.
Reviewed July 3, 2018
I literally JUST ENROLLED with this service so I don't have an actual service review to provide at the moment, but I can tell you that enrolling in the program was a good experience. The agent I spoke to this morning was thorough and explained the various plan options in detail along with the different term options they provide. I am hopeful that their service is as good as I expect it to be and match some of the reviews I have read on them during my research.
Reviewed July 3, 2018
Very happy to have come across your company. Although we've been with FAHW for over 3 years, and for the most part have been satisfied, their lack of a more extensive network of providers has become a concern. Plus, your company offered full roof coverage, which is rare. Lastly, the monthly rate saves us almost $150.00 a year, and the free 2 months are a real help. All told, savings exceeded over $200.00! So you know, your rep was professional, friendly, and not at all a 'high pressure' order taker. So, thanks.
Reviewed July 3, 2018
David was very helpful and knew about the product and helped me pick the best plan. Great customer service. He went over all the different things that were covered in the warranty plan I was picking. He also worked with me on paying for the year of service opposed to month to month. He answered all my questions to make sure I was well informed when making my decision and even told me about waiving the 30 day grace period if I had an active account so I did not lose coverage.
Reviewed July 3, 2018
Service was good. Only problem is I would have liked to be able to choose a start date instead of the policy starting 30 days after I call. Each time I called people I spoke to were very nice and helpful. And not too long of a hold time.
Reviewed July 3, 2018
Hello, Abrahim provided excellent service took time to explain the coverage and answer many questions I had. He explained me the 3 year option and was not pushy at all. The combination of all this I signed up for 3 year which I would not have done if this was not handled as well as it was. Thank you. I hope the actual service whenever I need would be consistent with this very positive initial experience.
Reviewed July 3, 2018
My customer service representative, Brad, was very professional and helpful. He continued to ask me about my needs and provided reasonable solutions to meet them. No high pressure selling tactics. I am unaware how the actual service will stack up ut if it's any indication on the service provided by Brad I think it will work superbly. Will recommended.
Reviewed July 3, 2018
Overall I was satisfied with the outcome. But one thing that I had an issue with was the amount of time it took to get my claim to someone to fix my problem (aircon unit). I had to call twice to the claim filed correctly. But once the correct company was given to me, they really nice and concerned about getting me set up to get fixed. Once the guy came out I was very informative about the problem and told me direct details on what to expect after he left.
Reviewed July 3, 2018
The person that helped me was great, he told me about specials that were coming up and offered coverage for my other properties. I am considering the coverage that we talked about but I want to test their service with 1 property before investing in them long term. The person that helped me seemed really interested in making sure that I received the best deal available. The price seemed to be fair but the real story will be told when I need them in an emergency.
Reviewed July 2, 2018
I was very happy with the customer service I had. All of my questions were answered and I felt confident that I made the right decision to go with Select Home Warranty. I had shopped around at other home warranty companies but after searching I found that Select Home Warranty had the best price. I was also happy that I was able to get locked in for the great price which gave me 6 months of additional coverage for free.
Reviewed July 2, 2018
Zachary did a great job. He was very professional and did what I asked him to do, by calling back and helping me understand a few things about the terms and conditions. He talked me through it and actually knew what he was talking about, which was nice!! He was also able to help me understand and purchase a longer term for the warranty and did it without being too pushy!! Some sales guys can do this and go overboard, Zachary didn't do that. Good guy!!
Reviewed July 2, 2018
I called several companies shopping for a home warranty. When I called Select Home Warranty, I had the pleasure of talking with Richard ** who explained the different plans, answered my questions and offered me several additional promotions helping me to save even more money. This by far was the best response I received and was half the price of what I am currently paying. Within minutes, I received the contract. I would definitely recommend this company to family and friends.
Reviewed July 2, 2018
For about the past week I have been going back and forth with Daniel ** about a new service policy with Select Home Warranty. Most of our contact has been through email. When I initially spoke with Daniel, I hung up on him because he had nothing to say that I wanted to hear. Daniel followed up with an email to me and mentioned that I hung up before he was able to offer me an incentive. That right there told me that Daniel really wanted to gain me as a customer of Select Home Warranty. I had a million questions for Daniel after that and emailed him many, many times with those questions. Daniel offered me a deal I couldn't beat and assured me that we would not be left hanging if we ever filed a claim, because he said we could use our own contractor if we wanted and SHW would make sure they were licensed and bonded and SHW would deal with them and set everything up from that point forward.
What a relief. Thanks to Daniel for his professionalism and persistence. He is truly an asset to SHW and was a pleasure to deal with. And thanks to him for his patience and thorough answers to all of my questions. Hopefully, we will not have to file any claims but I feel confident that if we do, they will be handled in a timely manner.
Reviewed July 2, 2018
David ** was very helpful in our understanding and selection of our new contract. He took time to explain all the special offers and allowed us to make the best selection for our need. We were impressed with his knowledge. We plan to recommend him and the company to our family and friends.
Reviewed July 2, 2018
I purchased their home warranty protection. I added on my Geothermal Heating and cooling. When the system stopped working, they sent out a technician. The technician told me once he arrived that Select Home Warranty will not pay to fix anything, but diagnosed the issue. We contacted Select Home Warranty and they denied it because it's a Geothermal System, they do not cover those even though the Policy clearly stated Geothermal in the add on, but they still will not cover it. So we agreed to cancel the policy. However 2 months later they still have not refunded our money and they keep telling us the check should be here in 2 or 3 days. Now we are in the process of taking them to court. We attempted to have them fix others things that were denied as well. If you feel you need a home warranty I would suggest using someone else.
Reviewed July 2, 2018
I haven’t used the coverage yet but customer service was extremely helpful and efficient with getting me the coverage that we needed for our home. So we are hoping once we do file a claim any future correspondences will be handled just as professional, efficient and seamless. We have had other warranties in the past and have not been happy with the companies. So we will see what happens. It’s hard to have much more to write about since we haven’t submitted a claim yet. But the coverage and price seemed like a good value to us.
Reviewed July 2, 2018
I bought home appliance insurance through Select Home Warranty over 4 months ago. Dryer broke down 2 months ago, and that’s when the problem started happening. Called Customer Service, they didn’t have any engineers to come out. Asked me to sort out my own. All engineers I called refused to work with the company. Then I called them back, asked for an engineer. 5 weeks wait, guy turns up, takes my money, and says he will send the diagnosis through to Select Home Warranty. Nothing happens.
I call back for total 2 months to Select Home Warranty who claim they will escalate to sort this out. Nothing happens. I ask to escalate to the supervisor. Supervisor says they can’t do anything about it, even though it’s their recommended engineer. Go online- find out someone wrote he turns up to jobs drugged up. Insurance contract cost me 1000 USD, no service, and still trying to get my dryer fixed. Will be asking for a refund. Terrible customer service, company doesn’t care about customers. Were quick to sell me the package but have delivered nothing since. I feel robbed and cheated. Never again.
Reviewed July 2, 2018
Look no further if you need a new home warranty or need to renew yours. SELECT Home Warranty is for you, especially if you work with Brad **! I mentioned that other home warranties had lower service charges and he lowered their fees. I told him I was a veteran, and I got a military discount. You can pay month-by-month, but I paid for a full year and got two extra months for free! And I was able to lock in my current costs for future years as well. No increase in plan cost or service fee cost.
Brad gave me every discount available. With all the other discounts, I still got a 4th of July discount! And if I decide I don't like SELECT Home Warranty, I can get a pro-rated refund back. I could have paid month-by-month, but getting extra months for free is awesome. And Brad said if you contact him and mention my review, he'll give you the same two months free. Brad is Wonderful to work with. And SELECT Home Warranty is rated 4.5 stars by Consumer Reviews. Give Brad a call.
Reviewed June 30, 2018
If anyone is in need of a home warranty company, I do NOT recommend HMS Home Warranty! We have been without AC for three consecutive summers. During the 2.5 years that we've been in our home, HMS has sent multiple repair persons to our home. One company replaced the AC unit with a brand new one and still we have not had any relief. A month ago the last repair company was sent and determined that a hose was installed incorrectly then advised us that HMS would contact us. Needless to say HMS had NOT contacted us so we contacted them. My husband was told that a supervisor would call and no one had. For some odd reason each time we had requested a supervisor there were never any available, but one would call us back.
I called after not hearing from anyone and was told there was no record of anyone calling us, but was assured that a request for a supervisor has now been input and we'd receive a call. Two weeks later, still no call, I called again and was told that the case was close and they do not cover improper installs. Well, considering the improper install was done during one of the multiple visits from a company that HMS had sent to our home, one would think that this is covered. I, again, asked for a supervisor and was put on a five minute hold only to be told that there was none available and I'd later receive a call. No one called and my husband had written a negative review on a home warranty website. He received a reply to his review informing him that someone would contact him. He did receive a phone call on 6/22/18 and during the call he was told that customer relations would look into the issue and send an email.
In less than 30 (at 5:06 pm) minutes I had received an email letting me know that the company is no longer an approved provider and I was given their contact information to call myself. I had been informed during one of our many calls that this provider is no longer approved because I had requested them for one of the many visits. As advised in the email, I called the provider and they informed me that they no longer work for the warranty company because "it's not worth it." I replied to the email on 6/22/18 at 7:15 pm, however, I have yet to receive a reply. This is ridiculous considering the premium is deducted from my account on a monthly basis with no lapse or delay and that we have paid multiple deductibles for the unsuccessful visits to our home. I am highly displeased with the customer service and lack of concern from this company.
Reviewed June 30, 2018
The customer service writer did a good job. He was fair and was very customer friendly. He reviewed our individual needs with great competency. That made me and my wife feel very comfortable about renewing our policy coverage with Select Home Warranty. I hope that future service, IF I EVER NEED TO REQUEST COVERAGE, will be handle the way I was treated renewing my contract. I would recommend Select Home Warranty.to my friends and to others who need home warranty services.
Reviewed June 29, 2018
I bought Select Home Warranty at 05/13/2018 over the phone with a recommendation and referral of two friends who also have the Select Home Warranty. So I bought the warranty with 41.68 monthly and 45.00 each/single technician visit and no annual/yearly contract and no cancellation fees. Before I bought the contract I went thru every single details line by line, phrase by phrase with Select rep. more than 20 times which takes more than a week.
Finally I bought and ask them to send me the written contract in my email, they never did, then after few days bought the contract I called again Select and talked to rep. who assured me everything I mentioned is right and my contract is exactly same what I bought. But I placed a service request last Monday 06/25/2018 and the next day Tuesday 06/26/2018, the technician came to visit and diagnose the problem and fixed it but they declined to bear the repair cost saying Freon gas leak is not covered under my contract which is also fraud /false 'cause I asked them about it before I bought the warranty, they said it's covered.
Not only that. They put my service address info totally wrong. I have a townhouse. They put single family house, it's less than 2500 sq ft. They put 5000 sq ft. Not only that. Last 3 days I called them more than 5 times, spoke to them tell them whats happening! Either they hang up or they put me on hold for more than couple hours until my phone died or they said the same thing like a robot or they told me a supervisor will call me within an hour, but never happened. Same thing again and again. So I called police in my area, filed a police report, filed a report against this company in consumer affairs dept in my county, and also wrote a review in Google review, and wait few more days after I write this review on company website, see if they take some positive action, if not then I plan to moving forward sue them in the court.
It's not about the money. This kinda con company fraud millions of people scamming multi million dollars. Some legal authority needs to stop them. These should have some legal consequences. People dont try to stop them 'cause in U.S. nobody has time to go after them 'cause it doesn't worth it and they are taking the advantages of people's weakness and abusing the loopholes of law and cheating millions of people stealing millions of dollars which is people's money. Please don't buy their warranty. Anything go over couple hundred dollars they going to tell you it doesn't cover under the contract! Which contract you never gonna see the written contract after you buy the warranty! Trust me you only see them after you ripped off by this scumbag. They put a customer service in some foreign country with their weirdo English, can't even speak. Nothing going to resolve, nothing going to taken care of. They totally flip my entire warranty.
Reviewed June 29, 2018
I have been researching and shopping around for a great warranty company with top ratings. I have been in correspondence with Zachary and he has been very helpful and has great customer service skills. I am thrilled he reduced the service fee to $45.00. He matched Choice Warranty service fee. I am very pleased that I have researched this thoroughly and made the choice to do business with Select Home Warranty. Thank you for offering a great yearly deal and two months free.
Reviewed June 29, 2018
The gentleman was very friendly and informative on how he could save me money. He offered me different alternatives for making payments sooner rather than on a monthly payment plan. This would give me the opportunity to get an additional 2 months of coverage. Thanks for your help. This would have been nice to know when I was applying on the computer because I would have done it then and saved us both the time it took to do it on the phone.
Reviewed June 29, 2018
Jonelle has been top notch with helping to get our roof leak repaired. Although she was not able to locate help at the time, she offered us alternate means, directing us how to proceed with work is we ourselves located our own contractor, which we did. We are in the process now and still working on approval of the claim. Thank you for your concern and help. We appreciate your quick response and friendly interaction.
Reviewed June 29, 2018
I purchased a 2.5 yr old home and when my AC quit functioning Select Home Warranty sent an HVAC repairman who came to the door without any business card. It took 4 phone calls to get verification that this was who SHW indeed sent; I was told by the person they sent that my unit had gone bad & there was risk of carbon monoxide (I know nothing about HVACs & it was 90 degrees; I now know that CO is NOT a risk with AC).
Again, unable to get validation from SHW that what I was being told was true (the repairman said HE had received the clearance to replace the unit even though it clearly states in the warranty that that is not how the process works. Yet no one from SHW could understand what it was I was needing verification on as most are out of the country... One call back was from Cambodia!! It's nearly impossible to explain HVAC issues to people for who English is just barely a second language. I'm not sure I understand how HVACs work when using the English language! So, new and incorrect claims tickets were also issued). Long, long story short, I experienced poor communication, rude staff, and I was lied to and bilked out of several thousand dollars because SHW refused to cover their mistake.
Today I discovered the guy they sent does not even have a license of any kind! He had never been appropriately vetted! He had no verifiable training & yet I was told that all their service connections are "reputable". The new unit is not functioning either. Today, finally someone returned my call and told me they would send someone of MY choice ASAP. No one has called to schedule an appointment. It is now nearly 4 weeks of this mess plus lost money.
I would like to have one of the news stations (local or national) investigate Home Warranty companies and will pursue that avenue, plus, after talking to the Virginia Professional & Occupational licensing Board, they encouraged me to file a complaint in order for the state to do an investigation. I'm not waiting another 24 hours for someone to come take care of my AC. Tomorrow I will be filing with the state and I encourage anyone else with issues to take it to the next level so that others will not fall into this trap. Save yourself the money and stress and do not use this company.
Reviewed June 29, 2018
Abraham ** was very resourceful without being pushy at any time. He guided me through the plan options until we found one that best suits my budget and needs. I am looking forward to the service he talked so well about. I shopped several companies after my current warranty renewal cost went way up. I was thrilled to find Select Home had a better rating than my current company and a better plan.
Reviewed June 29, 2018
Belinda was fun to talk to although she seemed overwhelmed by a lot of calls today. However, she was more enthused than other people I talked to earlier before her. I think I was never asked when my new home closing was so I had to ask my husband to call her to confirm since I was busy at a work event. At the end I think my husband and her were able to sort things out.
Reviewed June 29, 2018
I am an agent who buys policies for my clients at closing. No long wait times for customer service. Many items are covered that competitors don't for the price. The pricing is very good. Also you get 14 months instead of 12 months for the policy. Easy to get set up. Pricing is better than the competition. I would certainly use Select Home Warranty again. I highly recommend this company for your home warranty. One should never be without one.
Reviewed June 29, 2018
So, originally I was only going to get a year long policy but after hearing about the additional benefits of a 3-year policy, I made the switch. Now my service fee is $15 less, I get extra months added to the policy and the yearly fee will be the same upon renewal. The customer service was good, knowledgeable and willing to help me find the policy that meets our needs. We have been looking at other home warranty products but Select Home Warranty seems to have the best overall options that fit our needs.
Reviewed June 28, 2018
I was looking online at home warranty companies because I wanted to look at what type of things are covered for the 1991 home I just bought. Sam ** called me within five minutes of me submitting my contact information. I told him I was just learning about home warranties and asked him several questions. He answered my questions and was very helpful so I could make an informed decision. I feel good about my decision.
Reviewed June 28, 2018
The young man that helped me with my home warranty was very helpful and courteous and I thank him for his input. I added a few things on to the coverage that I needed that wasn't in the basic coverage so again thank you for your help. I had coverage with a different company before that to get the same amount of items covered would cost me $83 a month plus $100 a service call which is a lot more than what I'm paying with you.
Reviewed June 28, 2018
A very comfortable, easy experience. We got amazing customer service, truly aware of our needs. Great job. Gave us a really great price and coverage. Very happy! We will recommend this Agent (Fred) and company to all our friends. Very happy with the coverage and the terms of the policy. Takes a lot of worries away. We are hoping our Home owner's policy goes as easily and worry free. Having everything covered will be amazing.
Reviewed June 28, 2018
I had an overall good experience with Select Home Warranty and their customer service department as well as their sales department. I was pleased with the renewal process, the price was fair as well as the service call fee. I would recommend their services to anyone interested in getting a new home warranty. I compared their coverages with several other home warranty companies and Select Home Warranty offered more coverage than most all other home warranty companies.
Reviewed June 28, 2018
Was easy to purchase the home warranty and seems like a good value - if I need to use it. I haven't researched other companies so not exactly sure if the price is competitive. I did look at reviews online while on the phone with the representative and was pleased with what I read. Three years should be enough to really get a feel for your company. The rep's name was Bruce ** and I didn't feel pressured at all to buy - just gave good information.
Reviewed June 28, 2018
Brad was extremely helpful and personable. He explained all options clearly and was patient with me as I made sure I understood the various plan financial/payment options. I especially appreciate the fact that he was not “pushy.“ Thanks Brad! He also asked if I was 50 years old or over or had lived in my current residential over 2 years. Since I qualified on both accounts he offered the unpublished senior discount. Although I declined the offer, I appreciated the offer. Brad was extremely thorough.
Reviewed June 28, 2018
It was very easy talking to Zachary and getting my 3 year home warranty locked in at an unbeatable rate. Would recommend this to everyone friends and family hell even an enemy. Great experience. Great help Zack. The service is great when you call.
Reviewed June 28, 2018
The technician and myself had to call SHW multiple times in order to get them to accept the core issue. I don't understand why they had to be so difficult. The technician discovered multiple issues and SHW wouldn't cover it.The technician and myself had to call SHW multiple times in order to get them to accept the core issue. I don't understand why they had to be so difficult. The technician discovered multiple issues and SHW wouldn't cover it.
Reviewed June 28, 2018
The representative that I talked to explained the warranty policy very thoroughly and very clearly. He answered all the questions that I had. He brought up other issues that I had not thought of. He spoke clear English that was easy to understand. I was able to sign up and get a discount immediately. I received my policy quickly in an email the same day. I am looking forward to doing business with Select Home Warranty Service.
Reviewed June 28, 2018
Bruce was a great gentleman, I appreciate his much needed help with the policy, I helped with understanding the process of this policy and helped me all the way with making sure I was able to get all categories taken care of. I thank him and look for a long life of hoping nothing breaks' down too soon!!! He was well spoken, and a well specified salesman of taking care of my home and septic tank and well pump included.
Reviewed June 28, 2018
Had a very pleasant conversation with Sol. He was very polite, professional, courteous and knowledgeable. He worked with me and explained in detail all options to ensure I received best deal in purchasing my new Home Warranty. It was so refreshing to speak with a gentleman who took the time to ensure I understood what he was offering. So frequently, salespersons want customer to purchase but do not have the patience nor the ability to explain wherein customer can thoroughly understand. I believe in giving praise where praise is due. Thanks Sol for a job WELL DONE!
Reviewed June 28, 2018
I called in reference to a new policy I had applied for online. The operator was able to find my policy and then went on to ask me a few questions as to the coverage I purchased and what was also available that I was unaware of. I was explained the different year terms I could get with excellent savings. I was very happy with the operator and his knowledge of the plans and the time he took to offer them to me. I was very happy with the options available and the money savings to me with the extended plans available.
Reviewed June 28, 2018
I was looking online at warranty companies. As I was investigating Select Home, Bruce called me to help explain the process. I found him to be efficient, clear and helpful. He explained the process and told me what discounts we could get. It was a pleasure working with Bruce. If the actual experience of working with Select is as smooth as signing up, it will be a great partnership. I look forward to good things.
Reviewed June 28, 2018
Extremely helpful and provided all the information I needed to make an informed decision. Discussed all the options and prices without pressuring me to pick the most expensive. Professional, courteous and knowledgeable of the product. Received the policy almost instantly through email.
Reviewed June 28, 2018
David provided great service and was responsive to my questions and requests. I Decided to move to Select Home Warranty from your major competitor (American Home Shield) because of the price difference. Coverage seems to be the same with a lower service fee and the price is much lower than what was quoted for this year you AHS. My continued affiliation with Select Home Warranty will depend upon the price structure and the services offered at renewal time.
Reviewed June 28, 2018
David was very informative. Was able to explain how the policy worked and how to call in or email request for service. The information was very helpful and made it possible to decide what and how much coverage I needed to have.
Reviewed June 28, 2018
I just signed up, so I have not had to the opportunity/need to use the policy yet. I spoke with Brad in customer service, and he really took the time to explain the plan and answer my questions about policy limits and documentation of service over the previous three years. He offered options for longer term agreements, and the pricing was excellent. I hope the service is excellent too, should I happen to need it!
Reviewed June 28, 2018
I haven't used the service yet, but I cannot argue with the price I got for 2 years of service. Almost half off the other top companies, yet it still covers basically the same thing. The customer service agent I spoke with was friendly and helpful getting me a good deal. Hoping I will continue being pleased if and when I need something repaired. Thanks, Select!
Reviewed June 28, 2018
I had the pleasure to speak with Dominic on 6-27-18. I explained the issues I had and he was able to address the problem with great detail and follow up, to my satisfaction. Dominic is a great example of how a CSR should be; professional, knowledgeable and courteous. However, I called on 6-6-18 and talked to a foreign speaking CSR who was very difficult to understand. The assigned job #**. I had to explain the leak I had, in my house, to him several times because he didn’t understand. Finally, I asked to speak to a supervisor (who spoke better English) and was assigned a local plumber who no longer worked with you! I then called a local plumber, at my expense, to assess the leak. I called back on 6-27-18 and had the pleasure of speaking with Dominic, to find out what my next steps will be regarding the repairs of the leak. I hope Dominic will be recognized for his outstanding example as a Customer Service Representative.
Reviewed June 28, 2018
Isaac was very helpful with renewing my policy agreement with Select Home Warranty. The payment is fair and the service call fee is much lower than most warranty co. Hope I don't need to use it but nice to know you have it when and if you have a breakdown. You be glad that you renewed your agreement or you would pay big out not just 45.00 not much at all in this day.
Reviewed June 28, 2018
I did a lot of looking, calculating and reading reviews on different home warranty programs. Select offered the best coverage for the best price. I was happy to purchase the warranty. The only thing I didn't care for was the salesman I spoke to the following day. He was calling with a few different options to extend my coverage and was pushy to the point I felt I was being shamed for not wanting to pay for 2 more years in advance.
Reviewed June 28, 2018
Brad was very helpful and very professional. He seemed to go the extra mile for getting me the best possible deal. He explained all options available to me. One of the things that I pay attention to is how quickly the response time is. Brad called me within 5 mins of me sending my quote request. That is awesome. Brad was not pushy at all which is very important to me. He understood my budget and was willing to work with it. It is very difficult to find great customer service these days and I can honestly say that Brad provided me with that today. I look forward to receiving the service that Select Home Warranty has to offer. Blessings.
Reviewed June 28, 2018
I am new customer with Select Home Warranty. They were quick to answer my questions, and got me started with a plan immediately. The coverage and pricing is excellent, with a very good service call rate. I can now rest easy and not be stressed about possible repairs in the future. Everyone should have the peace of mind that Select Home Warranty offers to their customers. I have been in the real estate business over 20 years and I recommend this warranty to all my clients.
Reviewed June 28, 2018
We signed up for our very first home warranty with Zachary and he was so helpful and so wonderful at explaining how everything works and got us a super low rate that we got to lock in for 3 years! He was patient with all of our questions and while we discussed how long we wanted to lock in our rate for. He also was so friendly and willing to go over the terms and agreements with us. So far we are very happy with our service at Select Home Warranty and are excited and feel at ease knowing they have our back!
Updated review: July 5, 2018
My concerns were promptly addressed.
Original Review: June 28, 2018
I have purchased and paid my premiums. Since then, I have not received a packet regarding my home warranty. I do get an abundance of e-mails on ordering more products. I even got the opportunity to review you, but I held off hoping I would be able to provide a positive review. Please send me the home warranty packet or refund my money.
Reviewed June 28, 2018
Over the past few months I have been a customer of Select Home Warranty. My first complaint is that when I was sold this home warranty, it was an ideal safety net to have as a homeowner. However, my first encounter with this company is that I have requested a copy of the contract on numerous occasions. I was told that this company sends contracts via email. When I contacted the company I was told this several times. I was told to check my spam mail. I checked my spam and junk mail, yet there was no record of a contract being forwarded to my email. This went on for a couple of months, finally I spoke to someone in customer service, who assured me that he would send via email and via U.S. mail.
I finally received a copy of the warranty, everything I read seemed to be comparable for a home warranty. However, my second encounter occurred as a result of my washer was chronically filling up with water, even when the washer was unplugged. I contacted Select Home Warranty, a technician was sent out to my home to diagnose issue as a faulty water valve. Per the first technician he took my check and cashed it on the way home. Per the technician, he would call when the part came in. The technician contacted me to the night before, to schedule a date and time that he would be out to replace part. The day of the appointed time, the technician was a "no show".
I contacted the technician the next day and was told that he had car problems. Which was no excuse. I contacted Select Warranty and to my dismay, they stated that the technician was sick. I thought this was a lack of customer service on both the technician and Select Home Warranty. Further speaking with Select Home Warranty customer service the individual was very disrespectful and was very argumentative. I was then told it would be well over two weeks for someone to come out to my home to diagnose the problem and that I would be responsible for paying another fee of $75.00.
After, voicing my concerns with the fact that I would have to pay another $75.00 for someone to come out to my home to give a 2nd diagnosis, it was finally agreed that I would not be charged. Two weeks later another technician from another company was dispatched to my home. I was left with the understanding that the part would be in and Select Home Warranty would pay diagnosis fee. After waiting 2.5 more weeks, making trips to the laundry mat, I spoke with technician and was told he was waiting for Select Home warranty to approve the order.
I then contacted Select Home Warranty, who stated that they had sent me an email, saying that they would only approve a portion of the 2nd companies' fee and I would have to pay the remaining balance. I checked my email and my junk mail, in which there was never a record of any email. The 2nd technician contacted me and I instructed him to come on out and repair my washers. The washer was finally repaired after 5-6 weeks after going back and forward to the laundromat.
My 2nd complaint with this company pertained to my hot water tank. A couple days ago, my water tank started leaking. I contacted Select Home Warranty, put in a claim. I waited a couple days, to my dismay I then contacted the company to learn that the company does not cover leaking hot water tanks, yet when I initially contact the company and compared apples to apples I was led to believe that the company covers hot water tanks. Per further speaking with the customer service rep of Select Home Warranty, I was told that the company sent me an e-mail stating that a leaking hot water tank was not covered. I was told to look up my agreement per the customer service rep., this individual cited a section of my agreement.
Well, keep in mind that it was such a struggle to receive both a hard copy and a copy of the agreement via email. Just recently, I went back and checked my email and there it was a copy of the contract. Surprisingly, both the hard copy of the contract that was mailed to me and the emailed copy are missing the clause, referencing what is covered as it relates to the hot water tank. The customer service rep was very argumentative as was the managers that I have encountered. This company lacks customer service. Based on the experience that I have encountered, this company is misleading and the Attorney General of this company should investigate this company. As I have viewed the numerous complaints this company is misleading and lack integrity.
Reviewed June 27, 2018
Adam was very polite, considerate to my questions and knowledgeable about service. Found me a pretty fair price for service and was good at getting it taken care of to sign me up for the service. More businesses should be that way with their prospective customers. Thanks Adam for a pleasant phone conversation. Hope I will get good service from your company and we will all be happy. Thanks and I hope for a good service relationship with the company Select Home Warranty.
Reviewed June 27, 2018
I had been looking at home warranty policies earlier today. Select Home Warranty was one of the 2 I had narrowed it down to. I received a call from Mike. He answered all of my questions and concerns. He was very professional and upfront about fees and wait times. Very courteous. My home is approximately 15 years old and I am concerned that there could be some expenses in the future. The peace of mind in purchasing this sort of warranty is well worth the price. I am trusting that the negative reviews of the service are possibly exaggerated and that if I have a problem, it will be taken care of without issue.
Reviewed June 27, 2018
I am very pleased with the service given to me by Richard **. He was very pleasant to deal with. He understood my needs and was able to give me the type of quote I have not been able to get from other home warranty companies. The extra roof coverage and the discount for a three year plan really made it the most attractive plan I have found in all of my research. Thank you so much.
Reviewed June 27, 2018
I contacted Select Home Warranty as a result of an email that I received. I called and spoke with a representative, Jonathan. He was very helpful in explaining the warranty system and the coverage that I would be receiving. I made the purchase with a credit card. In two to three days I received my contract. I am pleased with the contract and the coverage I purchased. I would like to get an official hard copy of the warranty for my records. Thank you.
Reviewed June 27, 2018
Very helpful friendly service. The representative was fast and efficient. I was able to sign up in less than 5 minutes which is a good thing when you are really busy. I was emailed promptly with my service details. I was reviewing on the website then immediately got a call which was great cause I had more questions. I was given great discounts which helps when on a tight budget. I haven’t used it for a service request yet but hoping it will be just as easy as signing up was. I would recommend to friends and my family members.
Reviewed June 27, 2018
My call to Select was prompted by a 21% increase with my existing home warranty company. I called to see if they could reduce my payment, and was told they could only lower it to a 15% increase. This is unacceptable! Richard was excellent for explaining your program. I had no intention of purchasing right away, but with all the discounts the price was just too good to pass up. He was very knowledgeable and looked for all the discounts he could find for me! I would definitely recommend him to others!
Reviewed June 27, 2018
This review is only for the service sales call. I have not used the service yet but will gladly make a review when I do. The salesman was very nice. I do look forward to great service that was promised. I also received a lower rate due to active service in the military and buying 6 years of service on my initial contract. Also their initial fee service fee per call was much lower than the last company I used.
Reviewed June 27, 2018
After days of researching home warranties, I stumbled upon Select Home Warranty. Richard (my sales associate) was great. He helped me find the best fit for me without making me feel pressured to purchase anything. The plans are very reasonable and affordable compared to some of their competitors. He was very helpful and also very knowledgeable. I would totally recommend this company to anyone who's looking to purchase a home Warranty. I think this was a great choice.
Reviewed June 27, 2018
Adam was able to answer all my questions. I am selling my home and wanted to make sure the warranty would transfer to the buyer so I'm glad to hear that it will transfer. He sent me the policy just as he said he would. I'm hopeful we won't have to use the coverage but adds peace of mind to know that we don't have to worry. I had this coverage when I sold my condo per the advice of the realtor.
Reviewed June 27, 2018
Abraham was very helpful and answered all of our questions. We were able to get the best coverage for our house and pool at the lowest cost. It was an extremely easy process and quick to set up the home warranty. We have not used any services yet and hopefully that is as easy as the setup. I would recommend anyone looking for a home warranty to call and check Select Home Warranty out. We had never heard of them and saw them online. Abraham called us right away and got us all taken care of.
Reviewed June 27, 2018
I found Select Home Warranty very easy to get a quote and sign up for service. My current home warranty let me down the ONLY time I had to use them, so I did my research and decided to change providers. I am optimistic that Select warranty will succeed my expectations. So far, they have given me enough incentive to change providers and made it extremely easy to attain their service. I am looking forward to being in good hands.
Reviewed June 27, 2018
I spent a decent amount of time talking with several home warranty companies and finally decided to go with Select Home Warranty. The sales rep I spoke with explained what was/wasn't covered really well, answered all my questions and laid out all the options. Overall great customer service, a reasonable price and plenty of options is why I decided to go with SHW. I just signed up so I haven't needed to submit a claim yet but if it's anything like my experience so far I'll be happy. Thanks.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


