Select Home Warranty Reviews

Jake ** was very thorough in explaining the advantages of 5 year contract with a locked rate for future renewals. He provided the details of what is covered and in addition roof leakage coverage was added for free. Copay was also lower than the other companies. I read few other reviews from existing customers and felt comfortable to go with Select Home Warranty.

Brett ** was very personable and explained everything thoroughly. He was very patient while discussing all of the options available to us. The discounts helped to make the plan more affordable. I would definitely recommend this company to family and friends.

I just renewed my two home warranty contracts with Zachary, one for my Indio, CA., and one for my Flagstaff summer home. He was very helpful, professional. And knowledgeable, finding me the best deal with great discounts. He gave me several options to choose from, and each of them just got better and better. I'm very pleased with Zachary's work and with what I ended up with.

I purchased the 3 year plan. I had to use the service for a dryer repair. I contacted the company and had to wait almost week to get someone to come and look at the dryer. The man came and found the issue. He then contacted the company to have them place the order the parts. They waited 2 days to order the parts and then told me it would be 3-5 days for the parts to arrive. 7 days later and still no parts. I called them at least 4 times for an update. Now I’m told that they order the parts again and it will be another 3-5 days!!!! Do not go with this company. It is a SCAM!!!

I was shopping for a new home warranty and I'm so glad I got a hold of Adam with Select Home Warranty. He shared all the details of their home warranty program, helped with informing me of the military benefits as well they offer! Adam was very personable, friendly and not pushy! I look forward to having Select Home and Adam as my warranty company for the next 3.5 years!

Mr. ** was so nice and patient. He answered all of my questions. Mr. ** was informative about the Company. He actually he help me save money. I was trying to get coverage for something I didn't even need. I pray my new relationship with Select Home Warranty is life long. Thanks Mr. **.

I was very pleased with the way Lucas answered my questions and was very patient as I considered my options. I had looked at other companies and felt this was the best option for me. I like the fact that I can use my own service technicians, as I feel comfortable having them enter my home. Looking forward to working with Select in the coming years. I would recommended Select Home Warranty to my family and friends. The ease of obsessing the answers to my questions and concerns was very much appreciated. Lucas never made me feel like that I was not a relevant question.

I had to contact this warranty co. for additional info. regarding my policy # **. To get all the details of everything listed on my plan. I just received an email about this. Since I am a new customer, I am looking forward to have you as my home service repair co.

Had a very good experience over the phone getting set up. Daniel was very kind and very helpful. May different options and great discounts for multiple years of coverage. Pricing is very fair, especially for the level of coverage. Will definitely be recommending to friends!

I had been using a home warranty company which did not seem to cover basic needs and utilized lower max coverage per item. When it came time to renew I researched the top rated home warranty companies and found Select to be at the top of most ratings. contacted by email and followed up with phone call to Richard. He was knowledgeable and laid out the coverage and max coverage very clearly. the price is very competitive and the switch was completed in less than 30 minutes. Thank you Rixhard

Select Home Warranty people are rude and it's a Scam. I bought this warranty for 7 years in advance and I place a claim after so many years for my Garage Door opener. They first took a week to get someone to come and find out the issue. We paid $65 dollar also and then they tell the technician to start working on the issue as it is approved.

Do not use this company. It is so many things. They don’t tell you about this in the contract like they covered the refrigerator not the icemaker. They also don’t tell you as they said the dollar fee to cancel the contract. It is the worst mistake I ever made switch into this company. There is so many things that they do not cover even with a platinum program. There are so many better home warranty companies that you can use compared to them.

I have a cracked pipe under the house that is spraying water on the sub flooring. I summitted the claim on 12 days ago so I can get the pipe fixed and stop the leak. They keep wanting a serial number for the unit. There is not unit. It's a small portion of a pipe. I'm still waiting to hear back from them. This is a fairly common straightforward repair. So far, none of the customer service reps in the claim department can figure this out. They don't even understand the type of piping the was used and the type that will be used. I keep getting the runaround. So, I'm not impressed. I was told all I had to do was call their number and they'd take care of the rest. Well that's big lie!

Worse home warranty Select Home Warranty based on 3 claims experiences, they only pay USD 100 for replacement and their claim department, technicians and parts supplies. Always use the statement obsolete equipment to avoid the repair or replacement of course within the contract.. Other companies cover replacement USD 2,000 to USD 4,000. In my 3 bad experience the Worse company to have home warranty is Select Home Warranty.

This warranty is a waste of money. My washer has two issues requiring two separate $70 service calls. Although my washer would not work, the repairs were deemed not critical to the operation of the washer. After MANY phone calls and hours on hold, etc. they offered me $150 for my $1300 washer. Between the policy cost and service calls I am out over $600. Waste of time and money. Plus customer service is inept.

This company is a scam. Avoid them. Two of the burners stopped working in our stove - we cannnot turn them on or adjust the temperature on them. The contract states that “all parts” are covered. We paid the diagnostic fee and a tech comes out and says it cannot be fixed so the warranty will buy us out for a new cooktop. Well, they denied the claim, pointing to a completely different section in the contract saying that our problem is excluded. When you read that section, pretty much every single item on everything in your house can be excluded. It’s very vague and uses puffery language that they can hide behind to stop covering what they promise. Total sham of a company - avoid the mess by avoiding them.

I had them for years. The one time I need them they said they don't cover hvac or any leaks. The drain pipe is part of the system. Then when you want to cancel they do everything to keep you. If you're good you don't act desperate. My hose got wet and moldy. I finally got someone out. I made a Bbb complaint and they did pay me back but I still won't use them. Beware.

I have been searching for a warranty company for the past few months. After speaking with Sam he assured me that I would be making the right decision with select. I was previously with another company and their prices went up drastically. Thank you Select for meeting my needs.

I submitted a claim on 8/16 and the initial response was that the claim was not covered but when I followed up later they then say it was covered. It would have been better if they had followed with me to make sure their initial decision was correct.

Select Home Warranty is a "sham"! They are not responsive when they are in the wrong and owe the consumer money. They send someone to your house for a repair, the supposed repairman takes pictures and leaves--stating he will get back to you with a part estimate, and then calls Select and states the appliance part is under warranty--which is totally untrue. So Select won't fix the appliance (refrigerator) using the warranty clause in its contract as the excuse, the manufacturer states it is NOT under warranty and wants $490+ to come out, the original repairman takes off with my $60 and states he cannot talk to me further, and I am left with a broken refrigerator for over 10 days while they go back and forth.

I purchased 3 separate policies (one each for unique properties). Within first 60 days of coverage my clothes washer stopped working. I called and Select Home Warranty (SHW) told me a technician would be assigned. A few days later they told me I had the option of finding my own technician. After several more days they told me I HAD to find my own technician. I did and emailed them the estimate on Aug 11. Told it would take 24-48 hours to approve. After several calls, I was still waiting on approval on Aug 18 (20 days after submitting the claim)!

I had problems with air conditioning. I called Select Home. Several weeks went by. No technician came to the door. A month and a half went by and they say, "Get your own technician and we’ll reimburse you." I got my own technician. He charged $99 to inspect. The claim was deny. I called him back and told them that they promise to reimburse what I pay the technician. False promises. Be careful there. This company is nothing but a mob and they know it. It is not worth it. Customer Service below Dirt, If you’re looking for a home warranty company. Ask around, PS I have been maintaining my air conditioning unit to this companies they want a sure if I technician to common water. The condenser in charge you $95 where you can do it yourself and keep it clean because of these issues they will decline your warranty. Be careful Guys.

I have just renewed my home warranty insurance in just 5 minutes. My agent Ed ** helped me to select the best coverage with the best available discount. It was one of the best experiences I have had with an insurance company, if not the best. Thank you, Ed & Select Home!

I had the pleasure to work with Tony G from Select Home Warranty. He was courteous and patient to answer all my questions professionally. The call lasted more than 30 minutes and he explained the policy and coverage details clearly. Finally he was swift in getting the policy contract ready and completed. It was a nice experience working with Tony.

I just bought a home. Single woman. Bought this policy because they told me 48 hours to come fix any appliance for $75. Now they won’t send anyone to replace my garbage disposal. They will reimburse me for the unit but not labor to get it installed. I am so upset. I feel swindled. I paid for a year up front. I am on a fixed income and can’t afford to waste any money.

All I have to say is I really like the app and everything that goes with it but for some reason you guys always try to take my email and say you're going to give me those back but I never see it so you have to tell the end of tonight give me back my clean your email or I'm closing this 18th down get my own money from each other and if they don't then I'm going to take you guys to court. What was that.

The salesperson was excellent. Was a very reasonable price and he went out of his way and went the extra mile. He had tremendous knowledge of the product Select Home Warranty. He understood the competition and explained how Select Home Warranty was the better choice. Also mentioned the awards and ranking of Select Home Warranty.

Best coverage and price for the time span. Always available on phone when I call. Very professional. They extended my coverage over a year when I renewed my warranty a few months early. I have called them twice and the people I talk to are knowledgeable and courteous.

When I called to start my account the process was quick and easy. They answered the questions that I asked with accuracy and ensured that I was satisfied. The price was very much reasonable. I was provided with all the information that I needed for any future claims.

I called several other Home Warranty Companies prior to Select Home Warranty. I chose SHW because the agent I spoke to explained everything and answered my questions. Also, most other warranty companies cover your septic but we have a grinder. SHW was the only company that covers specifically the grinder pump.

Select Home Warranty often delays or dismisses legitimate plumbing claims. Reviewers everywhere—including on the BBB, Trustpilot, Reddit, and in industry reviews—describe slow responses, claims denials, and low payouts. My mom’s experience aligns with this pattern: she was repeatedly put off, told she’d be reimbursed, but never saw a dime. When she tried to cancel—even though she hasn’t used service—they won’t allow it, and a $75 fee still applies. Their customer service is unresponsive, makes excuses, and calls never get returned.

I have zero experience with a claim with the home warranty company but the sales guy, Ed was helpful and nice and only slightly pushy. Once I said I wasn’t going to buy a 5 year plan he would talk to me about a year plan. I shopped around for warranty companies and ended up with this one.

You need to make sure for yourself that what they say they cover is actually true. One thing in particularly they don’t cover tankless water heaters. They don’t cover the full cost of repairs within so many days of your coverage. Just make sure you read the entire policy.

This review is for customer service with Select Home Warranty. Customer service was very professional and the gentleman explained everything in detail and sent my documents over on a prompt basis. I chose this company because of what others had said and many things were positive.

Don’t waste your money. They always find a way to deny the claim, so I’m out the $60/fee paid to the contractor to come look at the issue and submit the diagnosis and estimate to repair or replace. Denied for a roof leak, even though I paid the premium for the roof to be covered. Total waste of time, money and nerves. BUYER BEWARE. Another $60 wasted. 👎

I was looking for a policy online and found Select Home Warranty had good ratings for this service. I was contacted directly by their representative and he was very helpful describing the policy, costs and how it works. I signed up. All was professionally completed in a few minutes.

Very friendly service. Answered all questions and provided good detail. Renewed my warranty based on 2 past events with the microwave and dishwasher. Accurate and fast repair. Comprehensive coverage for most of the house leaves my wife and I feeling secure.

Connor was very professional and very knowledgeable. He gave me all the plan options and prices. The pricing was very affordable. I was also able to add on additional coverages. Hopefully, I won't have issues with this waranty company that I've had with a previous one.

I enjoyed working with Bruce to get another policy for my other property. I haven't had to use Select Home Services but have confidence that it'll be high quality. The pricing is appropriate and Bruce's promptness to call me back when I emailed him was impressive.

I called because I heard of the home warranty online and it piqued my interest on saving some money in the event of something happening to my house and its contents. So I did research and I called Select Home Warranty and I got in touch with a gentleman named Mike, a sales representative. We spoke about all that Select had to offer and he closed the deal and here I am. Such an easy experience and he knew all that was covered and gave me peace of mind purchasing this home warranty.

Extremely disappointed with SHW. I came home to my air conditioner not working. I submitted a claim immediately and did not hear from anyone 72 hours later. I decided to get someone in to fix the problem (actually pretty easy) which was a bad circuit breaker. I could not wait until someone called me back to come and fix the problem. It was 95 degrees in the house in the middle of summer. I paid someone to come and fix it and was told that in emergency I can do that. SHW actually sent me an email to that effect. However I just got another e-mail saying that I will not get reimbursed for the work done.

I submitted a claim on July 30, 2025 in reference to my HVAC system. I got an automated email response that very same day at 8:06am from the dispatch team that they were going to send out a local technician to diagnose the problem of my HVAC system. Shortly after I got that email, I got an email from the resolution team at 1040am declining my claim with some quote of the policy. They provided me a number to call if I had any questions. I called the resolution team immediately and asked them why my claim was denied. They stated they don't cover condensation leaking. I told them it wasn't condensation leaking and explained what was going on. Suctioning up gallons of water at one time is not condensation leaking. They did not want to hear it and continued to say they were not going to accept the claim.

Was customer for over 3 years. They pretty much didn't cover much. Sent a rude contractor once who refused to do repair work and still charged service fee. They said they could change the contractor but would take more time. Another time, they said they will cover only a small amount as the item was old. After canceling my coverage with them, they charged $75 cancellation fee even after over 3 years. I told them and wrote an email that I revoked credit card authorization for any charges but they charged the credit card for cancellation fee anyways. Their customer service is horrible and feels like your words are falling on deaf ears. Stay away.

My AC stopped working, filed claim with Select Home Warranty, they dispatched a Heating and Air conditioning company to come out to do the repairs; But this company had negative reviews and would not trust them to repair my AC. I have informed Select Home Warranty about my concerns and told them I was going to find a company to do the job. The lady from Select Home Warranty told me she understand; so, I went a head and had three company came to the house and provided estimates. All three companies affirmed that the AC is over 22 years old and had major parts broken, and they strongly recommended a replacement. I hired the lowest cost company and replaced the AC for $5500. Select Home Warranty rejected the claim and would not agree to compensate, claiming I did not receive prior authorization from them!.

Spoke with Gavin today, he was very helpful. He asked many questions about me & my needs & wants without getting too personal. Gavin got me a great 3-year policy and numerous discounts. I would highly recommend Gavin if you are lucky enough to reach him.

This company will offer you a $500 replacement for your $2500 washing machine. We called with our ac and heating acting up and they denied the claim stating they aren't covered yet my plan says right on it that they are covered. We are in the process of suing the company for breach of contract. We are suing for $10,000. BEWARE this company is a LEGITIMATE SCAM! Also check the BBB rating. It's terrible as they don't answer the complaints.

Almost a scam, read the fine print, they don't cover almost anything real, or will say we cover the part but not the install, or that particular part is not covered, tried 3 different claims over 3 years and they paid for none.

Select Home Warranties representative was very friendly, knowledgeable and accommodating. He went above and beyond to find all applicable discounts and worked with me on all possible plan options. I am expecting an excellent experience moving forward.

The ABSOLUTE worst home warranty option. Do not even consider them for HVAC! My husband is certified to change filters and to do annual maintenance but due to him not being a HVAC tech they only covered $150 of the HVAC out of $9150. They will only send funds once repaired. Also, if they cancel the policy there is a $50 cancellation fee on top of that! Terrible doesn’t even explain them.

Select Home Warranty has a lot of great options for service, coverage, pricing, etc. Worked with Adam to get a contract in place. He was very knowledgeable and provided excellent customer service. Having a home Warranty really helps bring some peace that my appliances and major systems will be covered in case of any issues needing repair. So very happy to have service now thru Select – and recommend you call to talk with Adam.

I recently had a plumbing stoppage. They really needed to jet the main line, but put in for a snake of the line for about $560 thinking more likely to get approved and less cost. When they called it in to Select Home Warranty, they only wanted to approve $165. Seriously, they're going to pay 1/5 the cost. That's a pitence of the cost. This is why contractors hate dealing with home warranties. I had another company come out that had been here previously and they did it as courtesy as I had them put in an access above ground while they were here. I will be looking for a different warranty company.

I called Select Home Warranty to purchase a home warranty for my son who just bought a house. I am a believer in home warranties, especially in the first few years of being in a new home. Jake ** was friendly, helpful and professional and a joy to work with.

I had a great experience with ordering a new home warranty policy with Mark **. He was very friendly, fast, and helpful. He provided me with excellent service and a great deal for my policy. I was very surprised at how fast and easy it was to get the transaction done! Mark ** even gave me 2 free months of service!

Henry ** was very helpful in assisting me with switching from a different company to Select Home Warranty. He went through all of the levels of service and offered a very good financial package to cover the major appliances, electrical and plumbing systems in our home. Thanks Henry!

The sales person was very knowledgeable, answered all my questions and agreeable in explaining all the various options available. All of the plans were explained to me in order to make my decision as which one would work best for me. I am very please with Select Home Warranty so far and look forward to a positive experience moving forward.

Horrible service.

I received a call regarding my online quote request and decided to purchase one year of service. Brett was professional throughout our conversation and offered discounts for multi-year plans, though they did not meet my current needs.

The agent was knowledgeable and courteous on the policy. Although I am just signing up for the new policy, I trust the Select Home Warranty based on the items that the policy covers, its promised turnaround time for each claim, and extended coverages, including my irrigation system. I look forward to working with Select Home Warranty.

Speaking with the sales rep when shopping for our home warranty they did not include some important information and misleading us to think appliances in our home would be covered the day after we We purchased our home warranty with the highest package they offered. This was not the case. We found out after having an issue with an appliance 2 days after the warranty had been purchased. Which wasn't a big deal but we were lied to from the start.

This is not a good company. We had platinum care plan and our dryer needed repair. First of all they did not have a technician to send so we had to get our own technician that wants to repair was completed. They denied the cost for installation which is a part of the plan. This company is false advertising their services. Do not use them.

pleasant. There was no pressure, but after checking other companies we decided to go with Select Home Warranty for both our homes.

The people at Select Home Warranty are extremely knowledgeable and helpful. I had a wide variety of questions and they readily and adequately answered each one. I am far more comfortable now should something go wrong in our home, knowing that the repairs or replacements will be in the hands of Select Home Warranty.

Select Home Warranty are Liars from top to bottom. Salesman Jake ** Extension ** lied about covering outside water sprinkler system. Which they don't. 2nd lie was when my ceiling fan went out that I would only receive $45.00 towards a new one! They wouldn't even send someone out to look at it. This company is Full of Shi...

Brett was very knowledgeable and patient. He explained everything to my satisfaction. I highly recommend Select Home Warranty. Price was excellent for the coverage that I got. Coverage and price was much better than my current plan. Brett is very accessible if I have any further questions or requests.

This company have been nothing but a headache. Anytime something needed to be replaced they refused to cover it- even when it clearly fell under warranty. Twice they admitted fault and told me they would waive the service fee. But after the technician came out, they completely changed the story and tried to charge me anyway. They do not honor their word, and they make it extremely difficult to get real support, Save yourself the stress, do your research and look elsewhere.

I had filed a claim in March of 2025 to have a dishwasher repaired. They send out a tech to times to try and fix it. The first time the motor was replaced (4 April) and it failed again then the motherboard was replaced (15 May). When I called them at the end if May they said they had not got the report that the motherboard had been replaced. Finally around 4 Jun they said they had the report. But when I talked to them again they didn't have it and then finally on 10 Jun one of the customer service operator said they had it and it stated that it was unrepairable. But SHW wants to send out another tech to check it out. Got an email on 10 Jun for a new tech to come look, but when I called to find out the status again I had them call the company and they stated that they don't service my area. Spoke with a Supervisor (Raymond **) and they said they would fix me up with someone else (who again didn't service my area).

Nice representative when I called. Very easy to sign up. Received two months free and a senior discount for being over 55. Cheaper than what I was paying with another company. This company was recommended to me by a friend that also signed up from a different company.

This is the worst company to communicate with. Denied a covered part that their company's technician installed and failed due to improper installation. I received approval from SHW to use my own technician and then they denied the claim on covered part stating I had the work completed already - I did not! They say they are going to call you back and they don’t and then when I call them, they say they tried to reach me - they did not. DO NOT BUY A PLAN FROM THIS COMPANY.

Salesperson led me through my own skepticism and also worked to lower my quote price. Select Warranty will be a great addition to our new townhome. I’ve had a warranty long ago and paid more for a top plan. I look forward to any claims I may have and hope it’s as seamless as sales.

The offer was very competitive and the coverage offered was very comprehensive with clearly defined terms. They matched and exceeded the offers I was entertaining from competitors. I especially liked the additional coverage options for items not included in the more basic plan.

Service was OUTSTANDING. I noticed one detail, however regarding a Service Call in the amount of $75. I should have known to ask the question so shame on me. Johnathan offered me several options on terms of length of contract. I went for the 6 year contract. When I learned of the cost savings and even 6 extra months on the current promotion. Thank you Johnathan.

Have had the policy for a few years. We had one issue handled successfully and without issue. But after submitting the second request (same issue as before) a year later, no response and no technician was assigned for weeks. Finally we booked our own provider and submitted the receipt, only to be told (very defensively) by the company it wouldn't be covered - despite it being the same issue as before, and despite Select Home Warranty not assigning a technician for weeks. Would not recommend. Heard from local service providers that no many local service companies are willing to work with them given their track record.

I have been with different home warranty but my experienced with Select Home Warranty is the worst, I will not recommend them (SHW) especially to my friends, relatives and whoever read this review and if you are planning to get a home warranty, never used them. Yes the price per month is affordable but their service is worse.

Please review the calls as to when I initially purchased the service and the sales agent that sold me the contract for the septic. They told me that pumping was included come to find out it doesn't. I dont like how I have to keep calling contracting companies that goes straight to vm.

Jake was awesome. Very knowledgeable and professional. He explained everything clearly and answered all my questions to my satisfaction. I ended up purchasing 2 policies and referred 3 people to him because I trusted him and believed I got a good deal. His follow up was fast, clear and concise. I highly recommend him and the company.

It has taken me three phone calls to get my refund sent. First call I don’t remember who I talked with, he said he would refund my money and change my contract to monthly. Second phone call I talked to a manager Dan, who told me nothing had been done and he would take care of my refund and policy change. Third call talked Jackie this morning. She is supposed to have her call me when my refund has been issued. $2099.96. After this is received I want cancel everything!

Horrible. Run not walk away from them. 5 times I called them and they couldn’t find a tech to come out and fix my sprinkler system. Then they told me to find my own guy to fix it. They ran them through the wringer and no one would come out. Finally got someone to come out, called and they said $100 more to come back. Guy on phone said ok for extra trip charge. Now management said the overall repair is too much. I said find someone to do it for less then. Answer was we can’t. Lol. All the reps are over seas and very deep accent and very difficult to understand. Also was told (sold) that they pay for it up front after my deductible. That is not true, it’s a reimbursement plan and you wait for a check. 6-8 weeks. Wish they would just give me my money back. Now I’m out $85 and praying they will approve some of it. Horrible is an understatement

Enrollment was quick and smooth. No high-pressure “deals.” I highly recommend SELECT HOME WARRANTY. I changed after many years with another warranty company. I look forward to many years with Select Home Warranty. The home warranty program is a life savior especially when a major problem comes up. It also can be very useful when you have small problems.

Great company to work with. Customer service was phenomenal. My sales associate walked me through my coverage to ensure I had a good understanding of what would be covered. Great value and I look forward to working with them. Pricing is fair and the coverage is awesome. I’m very excited to have dropped American Shield. Please beware of American Home Shield.

Wanted to do a policy "check up" and make sure I had all the coverage I needed. Rep was very knowledgeable and helpful. Also he was able to email me a current copy of my policy for my records and review. I was very pleased with the service I received and would recommend the service to others.

Bruce ** was fantastic. I have called a number of home warranty companies. Most representatives were not helpful nor were they informative. Bruce ** was both. He believes in what he’s selling and did a great job promoting his company and their coverage. I was very satisfied with the service I received over the phone with how quickly the policy was emailed to me and how Bruce made himself available. Going forward with any questions.

Aggressive sales agents wants to sell long-term contracts without mentioning all the restrictions. Once you have signed up, you’ll find all those hidden clauses, eg. no replacements for main parts within another 30 days, and no repairs for refrigerators with problems of the sealed systems, and on and on. If you want to cancel after 30 days, they’ll charge you $75, plus any service costs in addition to what you’ve paid.

I was very well welcomed and reminded that I am an existing customer whose coverage lapsed and not renewed. I won't make that mistake moving forward. The person I spoke to on the phone was beyond warm and accommodating. Exercised great sales technique. Best personal regards. Larry

This company is an absolute scam. I had two claims that were denied without 3 full years of maintenance records. I've only owned the property for 3 months. I provided 1.5 years of records from the previous owner, and all they would reimburse me is $150. My deductible is $125 just to bring someone out to the house. The entire call center is located overseas so good luck understanding them. DO NOT BUY THIS POLICY.!!!

I was helped by Lucas ** and was very pleased with his help and the way he spoke and explained everything to me. I definitely will recommend friends and family to Select Home Warranty. Was not pleased with my Present Home Warranty, and was looking to change Companies. Thank you.

It is a scam: the HVAC technicians selected by Select warranty, came to my house to diagnose my AC. They told me the compressor is dead, that it was shortened to the ground due to wear and tear. Select warranty ignored the diagnosis and decided that it was an electrical failure and not wear and tear. Electrical failures are not covered and therefore they denied my claim. Their representative mentioned ,on a recorded line, that they interpret it to their advantage. How convenient it is to change the diagnosis and decide that the cause is an electrical failure. Why sell warranty when you intentionally do not cover it. I called them and tried to talk to their representative. You get people who read scripts over and over again without listening, discussing or attempting to understand. It is a big scam. This was our first call in 1.5 yrs. Now I understand why they sold me the policy at a discount SCAM.

Terrible company, terrible customer service. Called about our AC, had to wait over 2 weeks and still not repaired. Cost for repairs $455.00, price Select Home Warranty will cover is $320. So we have to pay the difference even though they picked the repair company and authorized the parts and repairs. Awful to work with-can’t understand their service reps!

Select's website says coverage starts after 30 days but it does not say it's limited coverage. 30 days is for repairs only. For replacement it's 60 days (as stated in very fine print buried in the contract) which the website did not specify or my salesperson did not specify

I have had home warranties for over 20 years nonstop. Select is the only company that ever refused to fix an item and the only one to offer such a pitiful buy back amount.

Never had to use them but it is good to have coverage, Price is important and I feel confident when I need them I will use them, they'll be there to fix all my applicances in my house and gararge. While searching for other products similar I find them within my costs.

The representative was very nice and knowledgeable about my situation. He answered all of my questions. I'm happy to be part of Select Home Warranty Community. I'm sure if anything goes wrong, Select Home Warranty will be here to service the problem. I am very happy that I have opened an account with Select Home Warranty. Thank you.

I have had this coverage for several years. Whatever was wrong with my appliances was something that was not covered. And the replacement coverage they promise? It is based on how old the product is which means you get pennies on the dollar. You can also expect to have Workmen come out who will high-pressure sell you something you don’t need or do poor work. I wish I could’ve read an honest review before I spent so much money on this.

After doing my research on Home Warranty companies, I decided to place an order with you and Select. My sales person on the other end was Henry ** and he did an absolutely professional and wonderful job. I’m looking forward, although I have not used your service yet, if I should, it will be a satisfactory relationship.

Horrible service, horrible selection of vendors and high rejection of claims, stay away from this warranty company, the team will look at possible ways to reject your claim and offer cheap discounts, 30$ here and 30$ there to keep you on the policy, but will not approve your claim.

REVIEW by Helena and Arshad ** July 21, 2025. We recently purchased a five-year warranty in 2025 for our residence, and I must say that the service has been top-notch. Not only did the company respond promptly to my service requests, but they also resolved the issues quickly. I'd like to extend my gratitude to Belinda and Ron, who were instrumental in ensuring a seamless experience. If you're in the market for a reliable warranty provider, I highly recommend giving this company a try. We're so impressed that we plan to renew our subscription after the initial term expires. Thanks, Helena and Arshad **

Excellent customer service! Helped me get set up on the best plan for the best price around! I was very disheartened with a company I had been with for many years when I found SHW and I’m so glad I did! They were so helpful and it gives me great peace of mind.

Excellent experience with the customer service representative. He was very helpful. We were with CHW but decided to sign up with Select Home Warranty for better service. I hope that SHW will give us a better service than CHW. I will certainly recommend SHW to my Son and Daughter for their houses in Reston.

Very worst company, they find reasons to deny your claims. If I could give 0, I would. Do not waste your money, stay away from this company. Regret signing up with Select Home Warranty. Nearly every time I’ve submitted a claim, it’s been denied — often with vague or inconsistent explanations. What’s the point of paying for a home warranty if they refuse to cover essential repairs? Their customer service feels more like a scripted runaround than real help, and it's clear their priority is avoiding payouts rather than supporting customers. Save yourself the stress and look elsewhere. This company does not stand by its promises.

This is the worst home warranty coverage you can get. I do not recommend you waste your money on this business. Your warranty policy may state an item or part is covered but Select will deny it based on other factors. My washer went out and it needed a new panel, Select Home Warranty states that panels are covered but only up to a certain amount, so if you have a fancy smart washer, panels range up to 500 bucks select will only cover 175. So you pay 69 for your service fee and in the end you really get 106 towards your replacement washer.

When I called Select Home Warranty, I was readily connected with Richard, a customer service agent. I explained that I resided in a condominium and therefore did not need roof or garage door service in my contract. He readily provided an appropriate plan, identifying its benefits. He then provided a five-year pricing plan that substantially cut my annual and visit fees, so that I'm paying a very reasonable amount for Select's service. The entire process took less than ten minutes. At this point, I am very satisfied.

Chase did a great job in explaining the policy and helping. Would recommend him to family and friends. I’m a realtor so it’s a great gift for my buyers and sellers. Plan seems great and so does the service fee. Gives peace of mind to customers. Moving into a home it puts everyone at ease.

They do not cover anything. They have a lot of clauses in their contract that eliminates everything. They will send a technician out just to get your $75 and deny every claim. I had two claims that were denied because they go around everything. Read the contract prior to signing. They do not send the fine print until awards then you screwed. I'm disappointed that I had to select 1 star. Worst experience ever. Never again.

Thank you Jake! He is amazing. He was able to patiently explain all plans. He answered any and all questions I had. He was able to locate and apply all discounts. We could not afford the 3 or 5 year plans. He is definitely a great employee!! He knows the plans and what works for the customer and their budget.

Ed ** was very helpful and knowledgeable about the products I was interested in. I did not know about the senior plan when I called but what a great deal it appears to be. I had reviewed the company before calling and it was highly rated so hopefully we will have a long and happy relationship.

Greg was very great, kind, patient, informative, and professional explaining everything to me and I’m very happy with my purchase. I appreciate all the information he gave me and took the time to explain everything to me thoroughly. I highly recommend him and I would refer people to Select Warranty.

Jeff **, the SHW re who assisted me. Clearly covered the coverages available as well as the prices and purchase terms. He also informed me of all discounts available to me. Jeff was very courteous and followed thru with all information I needed. I highly recommend working with Jeff for your home warranty needs.,

Do not waste your money on this HORRIBLE excuse of a company!!! So many problems with them. My washer broke, they couldn’t get someone in to look at it for OVER 2 months & counting, kept telling me they were working on it, and would have someone in within 48 hours, kept prolonging. Said I can hire someone if I wanted and they would reimburse me but I wasn’t gonna fall for that. There’s always a loophole with them. Why would I pay for home warranty just to pay for someone on my own and hope I get reimbursed. It’s their job to find someone and that’s why I pay them. I heard companies don’t want to work with them and do their jobs because they take FOREVER to pay them so that’s why they couldn’t find someone to take my job.

Mr. ** was courteous, efficient and very professional who presented a variety of plans but I explained how I can't afford a longer policy due to my limited resources. Your representative was very understanding and didn't push me too hard as that may have resulted in my changing my mind, possibly cancelling my request.

I am happy with the customer experience I had. The person I was dealing with understand my requirements and gave me the solution best fit my requirements and I feel the price competitive too. I'm looking forward to work with Select Home Warranty. I gave my full credit to the person I did with. He was very proactive and very good with the follow-up and giving the best solution. I hope the select will be providing the best customer experience going forward.

Salesman, Lucas, was quick to reply to my inquiry and helpful. He picked up on the needs for our house, such as additional coverage for our 3rd AC unit in the 2 story house. Price is reasonable and it seems to meet our needs. I hope the contractors they use are equally responsive. I was glad for the information and will be happy opportunity to get rid of our former warranty company.

If I could give a zero rating I would without question. I am a new customer of ten months and place two claims the past two weeks: 1) ice maker on my refrigerator was not working, 2) heater manifold on my pool heater was vibrating and shuts down. First, the ice maker repair was denied saying it was an exclusion on my Platinum Plan I have and should have add ice maker option at the beginning of the policy. There was no mention of such an option when I first signed up. Second they did not have a technician to diagnose my pool heater problem. My technician clearly explained the heater manifold was the problem yet they came back and said a leak is not covered under the terms of the contract. We had two follow up calls with the claims department with my technician on the line to explain there was no leak. Each time they came back to say there is a leak and leaks are not covered. Wow what do they cover?

Mr. Jefferson ** was very help in explaining the coverages and I will recommend him to friends and family. I don't know what you want me to say about the person I talked to over the phone. He explained it to me and it was good. Your requirements are absolutely ridiculous. What do you want me to add as a new client. Please stop this ridiculous requirement.

Richard was a pleasure to talk to in signing me up to be a new customer with Select. If my experience going forward with Select is as pleasant it will be great. I would highly recommend to my friends, neighbors, relatives and anybody else I might have the opportunity to tell about should It present itself.

Great customer service, requested information and within minutes had received a call and was able to lock in a set monthly price for as long as I have my policy with Select Home Warranty along with service call fee with the Platinum Care package. Covers things like plumbing, A/C cooling, Electrical system and Water heater to name a few. Check them out.

If they not had no stars, I wouldn't have checked 1 star. When we took out the policy, we were told AC was covered, and if it can't be fixed, they would replace it. Now we call and wait till they get someone out there, and now they told us leaks are not covered. The salespeople sell their souls to mislead people into selling a policy. They look for reasons not to pay out. They show best in service in 2017 & 2018, I guess they couldn't be best in service for the last 7-8 years. GEE, I wonder why. Stay away.

Lucas was fantastic explaining the policy and benefits of a home warranty package. He was extremely knowledgeable and answered all the questions that we had. He also explained how we can cancel if we want or transfer the policy as well. He was very informative. He was also extremely friendly and courteous during our conversation. Thank you Lucas for such a good experience.

Shortly after submitting my online inquiry, I received a prompt call from Sean. He provided outstanding customer service and demonstrated professionalism throughout our conversation. Sean took the time to answer all of my questions and addressed my concerns about choosing the right home warranty company. His knowledge and patience were greatly appreciated.

Gavin was friendly and prompt in reaching out to me after I submitted online request. He explained services, how it works with vetted and professional service personnel and plans as well as payment options available to meet my needs. I will refer all my homeowner friends to Select! Thank you! Thank you!

Positive experience if you want a homeowner protection plan. They are a little pushy but calmed down when you tell them no. I research several before picking this one. You have to wait 30 days before you can file a claim. They did not tell me this. I have not used the service yet but my hope is I don't ever need it. This is probably just a hope since life happens in the home. We will see what happens.

I don't think I have written a review ever but felt this needed to be said. I gave them 1 star but if I could give them 0, I would. Customer service is awful. It's like talking to a robot. The main issue I signed up for was the potential of my AC going bad. And asked them, if it goes bad, will they fix it. The answer yes. Well, long story short, months go by and then the AC goes bad. Well... They didn't fix it. They danced around the issue, saying under section blah blah blah... it will not get fixed. So basically, they will say anything to get you to sign up, but when you actually need them, they won't help. I can't say how disappointed I am. I don't know how they have 5 stars at all. I talked to 4 different people. All the same situation. Kind of think the reviews are made up.

This is the cheaper end for sure, but for a reason. Don't purchase. After the Sale (purchase of plan) they disappear and will not return calls or answer. They have no customer service, horrible vendors who stick you with additional costs. I have given up, (which is what they want) and I just pay of of pocket. I got a friend to switch to them as well, and I feel terrible. She and her family are experiencing the same issues.

Scammers, worst company ever. Will not cover anything. Their tone changes as soon as you purchase the policy. They will refuse to repair, replace or refund. They will charge you for things that haven't done or won't do.

We placed a request for our washer to be repaired on 5/2/24. A month later on 6/5/24, D&D Appliances and Repairs were dispatched. We were told that the washer needed to be replaced. The request to replace the washer was denied because "the repair visit was not authorized." Several attempts to cancel the policy and get a refund resulted in being referred to an automated system with no human callback to resolve the situation. Since there was no refund for the six-year policy, that was only in its second year, we confirmed the policy is still in effect as of 7/28/25.

Select Home Warranty is a fraud company and they don't cover any of the claims you submit and always try to find a way why it's not covered based on the agreement. Please don't ever sign up for this warranty company.

I called in on June 12, 2025 and paid up front for 12 months and got two additional months. The plan would have to wait for 30 days and that was fine. I called in for the copy of contract and other information in case of a request for service. You provided it quickly and I was able to print.

Lucas ** was very pleasant to talk to, personable and knowledgeable. He helped me to choice the policy that had everything that I wanted in a policy and was affordable. I would recommend this company and Lucas ** without hesitation. I do not have any concerns about buy this policy.

Sean was great over the phone and knowledgeable. The process was fast and easy. Had my policy in less than 10 mins. He went over most of the policy and assured me there was no risk. I still had 30 days to cancel. I like the forms and how they are easy to read. Would definitely recommend this product.

I have just signed up for Select Home Warranty after being with another warranty company for the past 8 years. My initial experience has been very good. They have significantly lowered my costs for obtaining coverage, cost per service call and 2 extra months for free. And, the people I have spoken with in customer service have been highly responsive.

Select Home Warranty is great. They have tons of discounts that are helpful in purchasing their home Warranty plans. Their contracts are priced great and can cover all of the major appliances and systems in your house. Their sales team is all super nice as well. I would recommend them for sure.

This company sucks! They pay very little on any claim and it takes several days or more to get a repair tech sent out. They take a week or more (it will be more than a week ) to make a decision which is always a couple of hundred dollars max. Their customer service is in India or some place in that area. If you like delays, poor service, and low replacement money, then Select is for you. If not then Select some other company!

Jake was the guy that I talked to with Select Home Warranty. He was very nice, polite, give me a senior citizen's discount and everything I asked for he could answer. He done a real good job. And asked me if I needed anything else for me to give them a call and they would help me in any way I could. Thank you.

The gentleman, Jonathan was very well informed, friendly and professional. He explained all the services I will be getting for the monthly payment. The fact that William ** was endorsing your company was a plus for my decision. Also the fact I will be saving almost $50 was an incentive. Thank you.

The person I spoke to was very descriptive into what I was looking into and answered all my questions! He explained everything that was being covered as well as the best payment plan options for my family. I appreciate everything that was discussed and hope to continue to use this service for as long as I am a homeowner.

Mike was very helpful in showing me the exact plan that works for my family. He was to the point and explained each of the options well, which I really appreciated. We are currently with another warranty service and I am glad we found Select Home Warranty. I look forward to working with Select Home Warranty.

Representatives was nice and spoke well, I hope being with you are better than other companies. You were a blessing to me that price fit my budget. Hoping to do business soon. I will recommend some of my family and friends to you. It was nice talking with your representatives and I’m happy with the decision I made.

The customer service agent (Jake), did an outstanding job helping me with the right home warranty plan. He was very professional and took the time to explain things so that I had a clear understanding of all. Jake went the "Extra mile" to assure that I was satisfied with my purchase. Because of Jake, I feel I have made the right choice.

I highly recommend Jake **. He convinced me to purchase the plan for 3 and a half years. He explained that the price would be increasing otherwise with each year. The policy could be transferred over to another house if desired. The yearly premium and service call fee of $60 would be locked in if I renew in the future.

If I can give it a 0 I would. The worst company ever, don’t ever bother unless you wanna waste money. They will deny any claim you submit and say it's not covered. Mind you when I signed up I asked for the highest coverage they have and something that would cover everything. My Ac went down a month ago and stopped cooling. I called them the tech came in stated that it was Freon leak, guess what they didn’t cover that, then I asked the tech if I can just pay it outta pocket. While he was doing it he realized it wasn’t the freon and my compressor was completely out and that needed to be changed, they denied that as well saying I gotta wait another month and they would be able to do it, another month passes (mind you I'm in Orlando and my house was about 90 degrees I had to stay at hotels throughout the month), then they send someone else just for them to deny the claim again. They are terrible, save your money and sanity.

Mike was fantastic! I really appreciated how helpful and informative the service was. They gave me all the details about the available offers and answered my questions about the products. It was great that Mike gave me some time to talk to my spouse and make a decision together. The only thing that was a bit annoying was the spam texts and emails. Overall, it was a really positive experience!

Platinum Coverage. I was pleased with the various nuances and practicability of the Platinum Plan. Additionally, I enjoyed the congeniality and ease of information provide by Service Mgr., Kyle **. As a homeowner, having assurances and coverages for product repairs, will undoubtedly provide a level of certainty and relief for me.

They told me to get my own service technician because they couldn't find one. Then it took them more than 30 minutes over the phone to approve the diagnosed repair. They had me pay for repair and submit the invoice for my reimbursement. After more than four weeks, they have not repaid me and will not respond to my emails.

My Select Home Warranty Representative, Ryan **, was very helpful, knowledgeable, and very patient with my myriad of questions. I will definitely recommend Ryan & Select Home Warranty to everyone. My husband is a Real Estate Broker and he will definitely recommend Select Home Warranty and Ryan ** to all of his clients as well. I really appreciated working with a representative of Ryan's caliber.

I had a pretty good experience except when it came down to when I wanted my contract to start. Toward the end of our call I told the person I spoke with that I would like my contract to start on the first of the month, he didn't do that and my card was already charged.

Don't approach this company. The way they handle their claims is ridiculous. I called about an odor/Sulphur smell coming from my toilet that occurred randomly. I had to take a day off work for the plumber to arrive, who couldn't smell anything (as it's random). He recommended possibly pulling the toilet out and replacing the wax seal, but at the time there was nothing he could do. He reported this to Select Home Warranty and left.

The company will attempt to sell you a multi-year plan on your first call and will give you the run-around anytime that you call in for service. They are never willing to pay for anything that is listed within your contract. Do yourself a favor and run. Save the money that you are opting to pay them for a warranty in a savings account solely for future repairs.

They will not cover all the plumbing (so many restitutions shower and faucets outside inside diff addons, it's a trap). But they will say fully cover at the time of sales call. Please be careful they won't refund full. I bought dishwasher for $700 and service call $60. They refund $150 and they are saying basic

The contract was easy to set up and easy. The Select team are easy to work with when there is an issue. Contractors are flexible and you can use your own or theirs. They will replace items when they can't be fixed and they dispatch in a good time frame.

Chase was very helpful in buying warranty insurance. He was knowledgeable, very good to deal with. I was very satisfied with my dealing with Chase. I liked your service rating, very good. Being number 1 shows you do a good job with your customers, seems like a good value for the prices you charge! I'm very satisfied.

Last year I was forced to purchase window AC units while they sent their horrible AC ”specialists” to my home. They either didn’t show or weren’t real businesses. Finally got approved to hire my own company after being without my central AC for 2 months! AC went down again this year and same story but had to buy another window AC due to the heat wave. First AC “specialists” they recommended was from 60 miles away, so they sent another from closer to my home. He came and checked my system. His recommendation was to replace the system. That is over $12k! He never submitted the paperwork to SHW and this is THEIR guy. They okayed me to hire my own guy so I called the same reputable company that fixed my unit last year. $500 and it works great.

On July 18th our sump pump went bad in our basement and our basement flooded. We called SHW (Select Home Warranty) to file a claim. Our policy # is **. Our claim number is **. We were told that it would take 24 - 48 hour to find us a contractor. After thinking about it for an hour or two I called SHW back to ask them if we are to let the water in our basement stay there (in that time frame alone it had gone up) until SHW found us a contractor. I talked to 2 people who told me they couldn't tell me. I asked them if I put my own sump in would it void the contract. The third person told me I could look for my own contractor if I wanted to. I tried to find a contractor but to no avail. I did not hear from SHW until July 23 when I had to call them myself.