Select Home Warranty Reviews

Not sure about the actual home warranty as we literally just bought it, but the sales rep Ryan went out of his way to get us the best deal. Obviously he wants to sell something, but I was already set on a price and told him I was ready to buy since they had a sale going, but he went out of his way to get me an even better deal that I was not expecting nor asking for. More importantly, when I called I got an actual human being that sounded like he was in the same time zone rather than someone reading off of a prompt.

Simon Walsh provided great service in a non-pressured manner. He offered an excellent price for extended services that have the option to transfer when I move to a new home. Simon was polite and informative. I compared this service to two other providers' offers and found this to be the best of the three. It's also the highest rated on the site I checked.

So far I've only purchased 2 warranties for my home and my condo. I haven't yet used the service so I can only comment on the sales rep I spoke with. The representative I spoke with, Jake ** was patient with me, explained everything, was helpful and never pushy. He was pleasant and I appreciated the simplicity of the transaction and the price and the service seemed like it was much better than the warranty I had with another company.

After comparing several companies home warranty plans I contacted Select Home Warranty customer service. I spoke with agent Bruce Allen who walked me through the different plans offered. We went over the plans options, coverages and current incentives. Bruce ** made the entire process easy and stress free. I am happy with the decision I made to purchase a plan with this company.

Jake was very polite, patient, and knowledgeable. I will definitely recommend. He answer every question and concern I had. Just had a very bad experience with American Home Shield. I like the fact that all calls are answered in the United States. I am looking forward to doing business and recommending to friends and family.

Lucas was awesome. He was well spoken and helpful. He knew the product and we purchased the product for a 25 unit investment property. I would recommend this product to others. Thank you Lucas for a great experience. Signing up was a breeze. Spoke with other companies but chose this one.

Called to discuss possible contract for my home. Ended up agreeing to coverage on one property, the second to be discussed with my wife and I am to get back to them next week to obtain it or not. Agent provided good service and was accommodating re: my need to review further with my wife on other property before committing.

Select Home Warranty does every thing a scammer does, promises that your appliances, Garbage disposal, A/C.....and W/D etc.. when submit a claim they can't find a technician to analyze your problem, then "we do not cover that part" or you have to replace it yourself and pay for the service and then we will decide how much we will reimburse you. If you can understand their "customer service" personnel.....that's......do not buy this "warranty".

Submitted my claim on 6/23/25. Called to check on my claim on 6/26/25 since I had not heard anything from Select Home Warranty (other warranty companies call and keep you in loop) and told them I needed to know something as I was hosting a very large graduation party and needed to use the refrigerator. Was told that they would escalate my claim and let them know my predicament and that I would hear back by 1-2 business days. HEARD NOTHING. So I called again on 7/3/25 because now my freezer portion was out and I had lost all food in there just to be told that my claim had never been escalated and that he would now escalate again and I would have to wait 1-2 business days (heard this before) and suggested we buy ice daily to keep our refrigerator cool. Big thumbs down.

I talked with Charles **. He was informative, easy to work with and NOT pushy. Select Home Warranty is highly rated and if all customer service is like what I experienced today I would agree. Hopefully I won't need to use the service. I would definitely recommend to a friend.

I called to get quote and spoke with Jonathan. I was not sure about making the change, but the package coverage and price offered could not be beat. Jonathan was courteous and professional. He took his time going over the coverage so that I fully understood. I think that is what the difference for me. Thanks Jonathan, I appreciated your assistance.

They deny every claim. I've had 3 different claims and the 3 different repair men all said themselves they have NEVER seen a claim approved. They will find a reason to deny any claim. They also pigeonhole you into selecting a problem so the repair guy will only look at that issue instead of finding out what is wrong with it themselves. Ex. My ceiling fan isn't turning on idk if it's a problem with the light switch or the fan itself. They wouldn't accept that and would have to put in 2 separate claims for on issue that's $85 service call for one problem broken into 2 so now $170 that they will deny. Nothing is EVER normal wear or tear with this company. Electrical board in my oven went out and was denied for improper maintenance... How do I maintain an internal component?

I was considering a warranty here at Select Home. So I was Shopping for price for what you get, The Rep on the phone was Nice. I asked about Limits of their Liability, example If My Ac dies and can't be repaired, he said they replace it with new, Truth is according to their website ac was capped at 3 grand top. Not exactly true... So were some other items like electrical, It had a 500.00 cap... An Electrician bill could exceed that easy.. SO No Thanks. PASS.

Ed ** helped me and was patient, insightful, and helped me to find the right plan for my needs. I felt confident in my choice and was overall happy with my experience. I liked the option to purchase coverage at a lower annual rate for a longer term plan that is transferrable and option to cancel. It felt like a win win for everyone, and not a scam like other companies left me feeling.

I had a great experience with Select Home Warranty! My service rep Sam was able to clearly explain the service and made sure I was able to get the best price possible. He made me feel safe and comfortable with this big decision I needed to make. It was quick and easy to sign up. I am at peace of mind to have my home protected with Select Warranty. I will recommend this company to my friends and family!

HIGHLY DO NOT RECOMMEND!!!! They tell you EVERYTHING is covered but the icemaker is an extra $125. We bought the one year package and the first month we filed a claim for a leaking refrigerator we waited 2 weeks for a maintenance call. IT NEVER OCCURRED!!!! They offered a free service call when I called in the first time. The second time the gave us a free month. The third call I demanded a refund. They indicated it would be a prorated amount plus a $75 cancellation fee!!!! FOR WHAT???? THEY DID NOTHING!!!! RUN RUN RUN. AMERICAN HOME SHIELD IS AMAZING!!

Select Home Warranty not only gave me a discount for renewing, but discounted further due to our employment situation and though we live in small town with few participants, it's easy to get approval for the repair company of my choice! Though I was offered a free month for this review, I offer this review freely and truthfully!

As a real estate professional, I cannot recommend Select Home Warranty. They advertise a comprehensive homeowner's coverage in their sample policy, but when it comes time to receive the actual document, it doesn't match what was promised. This feels like false advertising. To make matters worse, their customer service is unresponsive—I've called multiple times with no callbacks. This experience has been incredibly frustrating, and I urge potential customers to think twice before choosing this company.

What an absolutely horrible company. My HVAC stopped working. The technician recommended a total replacement due to the age of the system being 20 years old and the parts being obsolete. My claim was denied because Select Warranty decided - on their own - that this must be a Freon issue which I was told isn't covered because it's due to a "lack of maintenance by the home owner". They simply refused to listen to the technician. They were awful to work with, and I cancelled my policy -- they even scammed me on the refund. Stay away from this company at all costs.

The sales rep. was very fast and efficient. He called me right after I finished my online order. I got my policy in my email right after that. I was very happy with the service I received from him. My only question was that roof leaks didn't show but is supposed to be included.

Agent was good at explaining the policy. He was not high-pressure or pushy inns approach. I would recommend him to others. I hope the policy is as good as he says. I have made a long term commitment by purchasing this policy.

Jeff is very helpful to understand my needs. Asked questions that will help to choose best options. Explained the process about co-pay and cool off period. Educated me on the various choices available to me at my age. Helped with discount coupons. He enabled me to make the informed decision. I could not have asked for more.

I am a new customer as of yesterday. Chase is the representative that worked with me. When the reviews popped up, I was doing something on my phone and accidentally hit the wrong number for his review so therefore I wanted to send this in to ensure that he gets the proper review that he deserve. I accidentally hit a one because I was around with my phone and I called him to inform him that I did this on accident and wanted to give him a good review. I understand the scale is from one to 10 and Chase deserves a 10. He was very helpful, very accommodating and also made me aware of Deals that could be helpful to me about now and in the future, so please disregard the bad review number you received from me and correct that to a very good review for him on a scale of one to 10 he deserves a 10.

Renewed Select Home Warranty policy. Salesmanship was pushy for about 6 weeks prior to previous policy expiration. Renewal terms very favorable and renewal process simple. Will be happy to this coverage and the peace of mind that it brings. Hope we don't have to use it too often, but am glad we have this backup available for the unforeseen mechanical breakdowns that are inevitable.

I would like to give a shout out to Jeff **, the Select Home Warranty salesman that assisted me in obtaining a home warranty today. Jeff was very informative and knowledgeable about his job. A real salesman to his heart. If this economy wasn't so messed up as it is now, I sure would have took Jeff up on some of the offers that he presented me with. Jeff keep up the good work and thanks for the assistance.

The representative Jefferson ** did good job of explaining the value of the program. I had other warranty programs so I understood what some downfalls were. So I asked him some tough questions and he had some good answers. I do think the 5-year plan for me is a good thing, but because I hate when he up the price every year. And I have to fight to get the price down.

The plumber from Loyalty Home Services first referred us to Ecodry, a mitigation company, that did an extensive demolition and dry out procedure. The plumber fixed the leak in 15 minutes. His diagnostic report to my homeowner's insurance company was lacking the information which they required and I have reached out to Loyalty to correct that situation but I do not know if they have acted on it. I would appreciate your help in that matter since the insurance will not act on my claim without that report. I am giving you 5 stars with assumption that you will act on my behalf to encourage Loyalty to get an acceptable diagnostic report to Common Wealth Insurance Company. Thank you for your efforts on my behalf.

If you are in the market for a home warranty company this one will look great due to lower pricing and free months of coverage. But do not be fooled, they will do everything in their power to pay you as little as possible for ANY repairs. I had a toilet issue and they said they only cover parts (8.99 cent part) and I was on the hook for the 200 dollar labor charge for the plumber. Tried to deny pool repair even though I paid extra for pool coverage, then they tried to pay me bare minimum by saying I did not do any pool maintenance. Stay FAR AWAY from these guys, you are better off paying your own repairs or paying more with a more reputable company.

Bruce ** helped when I called about getting home warranty coverage on my new home. Bruce was excellent! He answered all my questions thoroughly and then provided information that was even more helpful that I didn’t ask. I hope that if I need customer service at some point that everyone is as helpful and thorough as Bruce!!!

I've reached out to them for multiple claims ranging from refrigerators to HVAC to oven issues. They don't call back and the companies they use are very very, bad. Select Home Warranty is a 100% scam! They should be investigated. Save your time, frustration and money and DO NOT USE THIS COMPANY!!!

Absolutely a terrible experience. A/C outdoor unit stopped working. Placed a service request on line, it took them 36 hours to tell me to hire my own HVAC Contractor; which I did. When the HVAC Contractor came he had to explain to the authorization department what was broken, the cost, labor for their approval. The lady on the authorizations department initially said, they would ship me the parts in 1-2 weeks, then the HVAC contractor can install the parts when they arrive. After talking to the authorization department, they authorized the contractor to use the parts he had on hand.

Lucas was very friendly and attentive to my needs. He was a delight to deal with after having so many poor experiences with automated or script-based representatives. He offered several options. Always helpful and positive, I enjoyed our conversation. Thank you, Lucas! I hope Select's service matches your spirit. Best regards.

This is the worst home warranty ever! The company outsources most of its customer service representatives overseas, which makes communication nearly impossible. Due to this language barrier, claims are not recorded efficiently or accurately. Additionally, technicians are dispatched from other states, leading to no service on your scheduled repair date.

Called to obtain a quote for home warranty spoke with Greg and he was able to get me what I needed for the right price. Answered all my questions and was very helpful. I would definitely recommend to a friend. It's a time where you feel like most people are just salesman, Greg felt like he was truly trying to help me get the best deal.

It was easy to deal with Select Home Warranty plan agent Mike **. He was able to address all my questions promptly. He was patient with all my questions and concerns. Received the contract documents as he had mentioned on time. The plan was also competitive with other service providers giving the same services.

Jeff was very helpful and got me signed up pretty quickly with a plan that was comparable to others for a lower cost and lower service fees. I was able to reach him pretty quickly when I had to call him back. It was an easy process and didn’t take days of back and forth like another company I was dealing with did.

Henry was extremely helpful and courteous during my calling requesting new a contract. He helped me make my decision to change to Select Home Warranty. I recommend Select Home Warranty compared to other Home Warranty companies. The pricing for the home warranty was way for the best pricing available. Thanks Henry.

Mark **, service agent was terrific. Explained policy options, various program offers and answered all of my questions. The Select Warranty that I chose is for five years with pricing locked in at a fair rate. The Platinum coverage will cover all major repairs is a highly rated option compared to other companies that I have researched prior to locking in this policy.

Lucas ** phoned me within minutes of my initial inquiry. He explained everything in easy to understand terms and offered and He set the payment date to my schedule. I like that everything is covered including the roof. This gives us great peace of mind and little to worry about.

I had a wonderful experience to set up my new home warranty. My sales service person, made sure that I had everything I needed, and asked me the questions to assure that I was receiving the plan that worked best for me. Through his questions he discovered I was a senior that made me eligible for a senior benefit. I greatly appreciate him asking, and getting to know me better to put me into the best product. I highly recommend going with this company.

We’d already done some research and Select provided us a very competitive quote. The salesman was polite and informative. Easy to understand and good price. Policy covers everything we could ask for and some we didn’t even think of. Peace of mind. Now we’re just waiting for something to break.

Jeff outlined the various options for me and I liked the 3-year package that included a number of free months and a low average monthly cost. He optimized my coverage so it only covers the things I need, specifically HVAC and major plumbing and electrical systems. I'm also able to renew at the low rate I'm paying once the 3 years is up.

Mark was very helpful and found the plan that fit my budget and covered my home. Other companies I compared the coverage and pricing was way too much for our budget as we live on a fixed income. We save all year to be able to purchase a plan and the plan from Select fit perfectly.

Fred was great on selling me with the correct packages for my homes needs. He was a pleasure to talk to and he answered all my questions with ease. We are very glad we decided to go with Select Home Warranty. It's a huge plus. SHW is licensed and bonded in California. Thank you, Fred.

The sales agent, Fred **, that contacted me provided excellent customer service and was very informative. I felt like I received a lot of value for my money compared to other home owner warranty plans that we have owned in the past. I chose this company because it was ranked second in the top 10 home owner warranty companies.

Jake ** was excellent in presentation, knowledgeable, courteous, appears to cover most things in your home like plumbing - appliances - electrical - hot water tank - hvac - water leaks - clear drainage line, most costly things in your home. Takes the worry off large cash outlays I would definitely recommend this plan to everyone I know. This plan goes well beyond a service contract.

Easy information from Jim, he is a pleasure to work with. He explained everything in detail and gave me the information that I wanted about your service. I hope that I made a good decision about your product and have confidence in your service. The price breakdown for 6 yr contract is great! Thanks.

Ryan was very helpful in getting me a premium plan for an affordable price. He answered all my questions and was very helpful in explaining them. I got a policy number right away and a date that it becomes active. Ryan was not pushing for a sale. He wanted to make sure that I was comfortable with what I was buying.

They are not responsive, even in emergency situations. It takes a long time to get feedback for a specific technician assignment and an appointment. This situation also happened once before when dealing with them.

This is a scam --- I had a hot tub on my plan that had a pump go out on it. I filed a claim like directed, 2 full days later, I received a email stating that that all of their technicians were busy and that I could find my own. Which I did and the very next day, I received the estimate. Select Home Warranty has denied my claim stating that I didn't get authorization from them to get it fixed. Which I only sent an estimate, my hot tub is still broken and they are still after over 30 days fighting me over this. Every employee that I talk to is out of the US and are rude and hard to understand. They argue, telling me that my hot tub is fixed when they cannot even get a technician to verify either way. DO NOT PURCHASE THIS SERVICE. I'm going back to AMERICAN HOME SHIELD, it may be a little more but I never had any issue with them and had filed 4 claims with no issues. YOU GET WHAT YOU PAY FOR.

Very informative and competent description of the program. We are confident that this policy will meet our needs. The cancelation offer gave us the confidence to proceed with the purchase of the program. It was a pleasure doing business with Jonathan. We have not yet utilized any portion of the program.

Edward helped me great deal and tried to save me money since I am a senior!! I've been in my house for 18 years and am an elderly widow who needs to save money. I know that appliances are expensive and I'm pretty sure that I will need this insurance that you are providing me for the future.

Polite, informative, cost-effective! Ryan ** was absolutely wonderful, spent extra time explaining benefits, options and opportunities. He left me very satisfied and based on conversation with him, I decided to go with Select, but not with First American or American Home Shield. I would not hesitate to recommend Select home Warranty to family and friends!

This company is terrible when it comes to handling actual! claims. I had a six year contract that expires next week and I will not renew! I have not filed one claim that did not require a supervisor and twice I had to file complaints with CA Dept of Insurance! I hope someone from SHW sees this. My most recent claim number is **!

Signed up for new service and was very pleased with Adam ** from Select Home Warranty. I had a few questions about the plans and he was very helpful in helping me select the plan that best suits my needs.

After having issue with our current company, I found Select Home Warranty on Forbes as they are rated the best! I had the pleasure to connect with Daniel and he was an awesome representative to work with. He did a great job answering all of my questions. I’m excited to change our business to your company from the previous company we had.

The representative who signed me up was knowledgeable and assisted me to get the right policy at the best price. If the service of the company is on par with the rep, I am sure to recommend them in the future. Select Home Warranty kept me posted on their best programming on a daily basis.

My Rep. was Kyle, we spoke via phone and emails. He was very professional, and patient. He understood my concern that he really worked for Select when I said I wanted to verify he was who he was. I called Select and Sam confirmed his employment with Select. I wish I could of afforded to take some the one time offers, he understood being on a fixed income that I couldn't. I recommend calling and asking all your questions to put your mind at ease, you won't be sorry.

I was very satisfied with my experience when speaking with Mark ** to sign up with Select. He was extremely professional and friendly and explained and answered all my questions. I would recommend Select to family and friends. The cost for the coverage is reasonable and I am confident the service will be as stated when needed.

Having used multiple home warranty companies through the years I would rank Select as the worst. They have done nothing but find loophole after loophole to deny my claims. Yes they are a little less expensive, but, if they don't actually cover anything you are wasting both time and money. Stay away, don't fall for their smooth sales pitch. They will do everything they can to deny your claim BEFORE they try and resolve your issue.

My former home warranty company kept raising prices, year after year, and I'd had enough. They also low-balled me on the replacement of my dishwasher, the final straw. I checked out several options, and Select seemed the best option thanks to a combination of value pricing and features that come with the policy.

I chose Select Home Warranty because they have a great reputation. When I called for information, the representative was courteous, knowledgeable, and helpful. He was able to answer all of my questions and found a discount for me. I would recommend Select Home Warranty to anyone interested in purchasing a home warranty.

Johna was very knowledgeable and kind! He explained everything very well! Along with him giving me my military discount, he explained how my plan would save me money! I found that he also took his time and was not in a rush! I felt no pressure to buy, even though I did get the warranty.

Very smooth and fast process dealing with Sam. A very positive experience purchasing this warranty. Obviously, I have not had to file a claim yet however, it appears that it will be a relatively simple process. When you speak to the representative, if you decide to call after reading this review, make sure to ask about the five-year deal. You save a lot of money when you pre-pay for five years.

Good explanation of the plan and answered questions and hopefully the service when needed will be good as promised. I hope there are no claim surprises and they cover what they say. Appears to be cost effective and think the offer should be the longer term with better discounts. Also it would be better to send a copy of the terms to read while talking so you can ask questions and not have to pay upfront.

The sales representative was very knowledgeable and professional. He told me about a senior plan that I wasn’t aware of and saved me money by signing up for this plan. I would highly recommend Select Home Warranty for your home. They had the best plans at the best price that I found anywhere online.

Mark was very knowledgeable, polite, answered all my questions. The plan is affordable, really liked how he was able to meet my needs. Other company agents were not as helpful. I really felt he was after my best interest. I have been looking at other plans and the coverage for the cost is the best and I like that the rate will be the same year after year. Other plans did not.

Please don't waste your money. They are a bunch of lying foreigners. They DO NOT PAY OUT CLAIMS. They won't cancel your claim when you ask them to. They will give you pennies for your repair. They lied and kept charging daily. They fix the policy information to reflect whats fits their best interest of not paying. They are constantly collect people money and not paying for services or repairs.

I have to say that I left a previous warranty company that I was with for several years. What I was sold on was not what I am getting. I had to wait 30 days to file a claim. And my previous warranty company that I was with for over five years had two claims in five years when I called they dispatched out a technician. They handled everything within 24 to 48 hours. Not an issue, but I started to shop around as all of us do due to cost. Now I filed a claim on Friday of last week. It was not during a business day and therefore had to wait and I received the contractor's information. I called them personally on Monday morning. The contractor advised me that they were going to show on Tuesday.

If I could give zero stars, I would. I was promised a reimbursement check for a covered home appliance repair back in February 2025. It is now late June, and I still haven’t received it. I’ve called customer service and the billing department countless times. Each time, I’m transferred from agent to agent — sometimes speaking with four different people just to reach billing — only to be told the same empty promises: “The check is being sent,” “We’ll confirm it shortly,” etc. None of which ever happened. To date, no confirmation, no check, and no accountability. It’s as if they’re trained to wear you down with red tape and misinformation.

I spoke with Jonathan about renewing the policy. He was very courteous and helpful. He took the time to explain options and to recommend plans. I have had this plan for 4 years. It has covered several claims satisfactorily. There were a couple that could have been covered but were not. All in all, I think it is a good value for a warranty especially with an older home.

I have had the worst experience with this company. I would recommend no one ever use this company. They have found a way to deny every claim I have filed. But it is not just about them denying a claim, they said the my swimming pool heater could not be repaired because it is outside. It is swimming pool equipment designed to be outside.

Corey was a very good salesman and upsold me on a locked in price with multiple homes. I haven't used for service yet but feel good about having coverage for 2 homes. There were more discounts when you call in versus using the website. Ask for over 50 years old, veteran, Amazon Prime member, and AAA.

Today I enrolled with Select Home Warranty, with the assistance of Account Specialist Adam **. Mr. ** was ever the professional, with the knowledge to answer the multiple questions I had prior to actually enrolling in their program. His expertise and professionalism helped to streamline the enrollment process, and was a pleasure to deal with! If Mr ** is typical of the average employee at Select Home Warranty, I can see our business relationship lasting a long while!

Pleasure to work with, sold me on more than I had planned but helped to make it more affordable and more feasible. I would recommend Adam to continue in selling your products. Hopefully our experience with Select Home Warranty will be better than with our last supplier.

Upstairs A/C unit quit cooling. Week and a half later service showed up. Have a leak and Freon refill not covered or leak detection or repair. Replacement not covered either. Cost today $480.00 and not fixed. Very bad and misleading. Called my rep and left message, but no call back. Plan not worth it, save your money for repairs or replacements.

Well it was easy to sign up. Prices of policies are fair and comparable to other providers. I like the fact they have a military policy rate which helps those who serve our great nation. I look forward to my new policy which puts me at ease knowing my property has extra coverage.

I called and spoke with Brett and he provided me with several home warranty options with prices and answered multiple questions regarding what is covered, deductible amounts, etc. He was patient and had good customer service. I have not had to use the service yet, but feel comfortable knowing my home is covered, should I need to. I would definitely recommend others to consider giving Select Home Warranty a try.

I was tired of being jerked around on my claim requests from the other companies. SHW really wanted my business and made it worth my while to make the change. I can’t comment on service response time yet, but looking forward to seeing how they do! Give them a try. I did.

They are scum. They charged me for canceling contract after the tech they sent out had no clue what he was doing and broke a part. They had the nerve to take 75.00 for canceling contract after they would not help me get the replacement part that their tech broke. I filed with BBB and will call Channel 6 for help. They also never gave me notice when they raised the rates which it states they have to. They deserve a zero star. Be aware. Don't use them.

Sam ** was the sales agent for SHW. He was polite, thorough, articulate, and friendly in explaining their Platinum Plan to me. He was not “high-pressure.” He answered every question I had for him. He even gave me his personal business number to use if I ever needed it. I do recommend him.

No stars for this place complete scam. It is inexpensive and that’s why you get what you pay for please please please do not go through this company no matter how cheap they are. They are the worst warranty company ever. I had the worst experience with them as well as the vendors that they sent out, it’s a complete lie and they’ll find some kind of reason to disregard your claim, even though they didn’t fix it properly to begin with. They’re just a scam. Please do not go with this company. I highly highly suggest finding a different warranty company.

Our experience with Select Home Warranty has resulted in believing them to be a complete scam. We placed 3 claims for repairs that were clearly spelled out in our policy as being covered, and all 3 were denied as the result of falsifying information provided by the technicians. The straw that broke the camel’s back was the last claim for an AC blower.

The experience was great when purchasing the new contract. The rep stayed in contact routinely, and was very thorough throughout the process. I would recommend this company for your warranty needs without hesitation. The warranty wasn’t expensive and fit my budget. There are other options to fit most budgets as well, so try them!

Everything went very well. All things were explained and easy to understand. I would say that I would have liked it better If the best rate was given first. I will say that nothing was mentioned about a service fee. I thought everything was included in the cost of the insurance.

My claim was denied even though my contract specifically states that the service is covered. I was not sent written denial or allowed to speak with the supervisor. All my requests for written communication are ignored.

I called and discussed with many companies and Select Home Warranty was by far the better of all. Then I called and got Ed ** and he is tha man, he went up and beyond the call to take care of us. I would highly recommend to all and I will. We have had other companies and they have failed, get the money and done...

Great customer service! Fast, precise, patient, and knowledgeable. I will recommend the service to anyone in the market for a home warranty company. It took less than 20 minutes for the representative to enroll me. Offered comparisons in the plans. I received an email shortly after enrolling in plan with the policy documents.

We switched to Select Home Warranty from Choice Warranty and found out cheaper does not mean better. This was a BIG mistake. We put in a claim because our water heater went out and started to leak and Select Home Warranty told us because it was leaking it was not covered under the warranty. Of course, they didn't tell us this before we gave them our hard-earned money. They then had the nerve to ask us to refer people and to write a review. We told them we want to cancel and they tried offering us 1/2 off on our next service call and when that didn't work, they offered it for free. NO THANK YOU!!! When they realized we were not falling for it, they said we'd have to pay a $75.00 cancellation fee. I gave them 1 star because it wouldn't allow me to move forward without clicking on one, but they do not deserve any stars. They are scammers as far as my husband and I are concerned and we will deter our friends and family away from them.

This is the worst company to deal with. I was lied to from the start. I have the "Platinum" coverage but it doesn't cover much. Basically, if you want to pay a company to cover perfectly working home appliances that never break, get this plan to waste your money. If you use your appliances and something happens, be prepared to not only pay you deductible several times just for them to tell you it needs to be replaced, and then only offering you slightly above what you already paid in deductibles, do not get this service!!!

Jonathon is Very honest and down to earth. There was no pressure and no scare tactics. He Explains everything up front and let you know where everything is on your dashboard and your documentation. Gave me a great deal for 3.5 years. He stayed on the phone with me before they closed.

This company is terrible. I have had two claims with them. The first said they'd pay to fix a wax ring but I had to pay to lift the toilet. The second is ongoing. There was a small leak in my shower (it's the backflow drain, according to AAA who also sent someone) and the plumber they sent told me it was condensation and nothing to worry about (why I called AAA). The AAA tech showed me the problem with his flashlight. We waited a week with no word from Select. Turns out Mr Condensation also didn't submit the paperwork. When they got him on the phone, he changed the story and told them there was no access. After a week, the ceiling is now buckled and will have to be replaced. They told me I have to supply photos of the access before they can move on, despite the fact this man lied to me and to them. I guess we all have to wait for my ceiling to fall down to get anything done. I switched to them to save money, but I have saved no money.

Corey ** was very helpful and fully gave me all the information I needed. I felt I was never ever pushed into something I didn't want. He was very polite and answered both my wife's and mine questions thoroughly. I am very pleased that he was the representative. I will strongly recommend Select Home Warranty to all my friends. Again, this was a very pleasant experience.

It was very easy to get signed up and the customer service rep was very helpful. I look forward to being able to use my home warranty when things start to break down. And they inevitably will break down. It's good to have the peace of mind that this home warranty gives me.

Lucas answered my questions and explained everything for me. Would recommend to my friends. I have high hopes for this company. I believe Lucas was very honest with me about company and product. I thought the price point was fair for product. Like that I can call 24/7 for service.

The team you have tries to understand....tries to assist....and tries hard to put a smile on your face....The company I have been with for repair, for the last 10 years, could take a lesson from your team!! I just hope all they said is "right on" & look forward to a long relationship.... Thanks for the extra month of service.

This company doesn't deserve a star. Do NOT!!! Go with this company, you will be very frustrated and disappointed that you did!!!! I had a platinum plan and they covered absolutely nothing!!!! This company is a scam!!! None of their reps are located in America!!!! They take your money and cover absolutely nothing!!! They couldn't find someone to come out an fix my AC so they asked me to reach out and find someone, I did that. Submitted the claim and now they say they won't cover it because it wasn't authorized after they asked me to find a company. They are full of it. Go with a company that has your best interest, NOT SELECT HOME!!!! I have cancelled my account with them. Oh and they charge for you canceling the account 75$. Run far away and fast as you can. DO NOT TRUST THIS COMPANY!!!!

I have spent more time writing emails and expressing my dislike for this company. They should call this “Select us if you want to pay for a policy and have us tell you why we won’t pay”. Do NOT choose! They chose a plumber who diagnosed a water heater thermostat, lived two hours away but would not cover the $212 labor fee to return to install. This plumber could not fix my burst pipe under the slab. I had to call a specialized service due to boiling water from the pipe. They denied the claim because I didn’t get prior authorization, though I sent an email stating the urgency and submitted pictures. I will tell whoever will listen…do not choose SELECT.

Sam was very courteous and that helped the transaction/contract arrangement go exceptionally smooth. My coverage will be for 14 months plus one equaling 15 months for $450 a year, role. Down into 2 payments of $225. I am already feeling a since of comfort & security just knowing that if/when I have something break down or needs replacing, I will be covered for just the $75 deductible. Thank you SO MUCH Sam! I know that it’s your job to be pleasant, but YOU ROCK!

The agent was very cordial and provided very nice explanation of all the benefits and costs and plan options. It was very much better than our previous provider (First American). I had questions about service fees (deductibles) and best long term options. We went through several choices and picked the best that suited my liking. I liked that the agent presented all options without any pressure and objective comparison.

I was very pleased with the response of the employee, he see real interested in my response. He wanted to make sure I was satisfied and that I got what I need to make my policy the best. Thank you for that, He wanted to make sure that I had everything that was needed to make me safe. Thank you very much for that.

The customer service representative was great and very polite but the person they sent to repair my air conditioner was terrible. He seemed to know that a Freon leak wasn’t covered but didn’t say that. Instead he touched the outer unit and claimed I needed 1&1/2 pound of Freon at around $500. “If it wasn’t covered.” He didn’t wait for me to get the code to my roof, instead, he said he would contact SHW and find out if it was covered or not. He called me back 2 weeks later to say it wasn’t covered but I could purchase through his company.

The worst service I've ever received. Put in 2 service calls and the response was the technicians are too busy to come for three months. I was authorized to find my own technician and pay for it myself. Sent in my invoice and was told my warranty was expired. There is nothing they could do. The reviews you are reading is definitely not customers!!!!

Do not believe any of the companies that rate Select Home Warranty. It is absolutely the worst company I’ve ever dealt with in the 69 years of my life. They are deceptive, they lie and use bait and switch tactics. I purchased this home warranty in February 2025 for $1260 to cover my APPLIANCES. My GE dishwasher failed us in June 2025 so I called Select Home Warranty to place a claim. This was a process that was like a clown show. No one knew who was supposed to come out and repair the dishwasher based on what they told me it was a different company than what was supposed to be here, so the gentleman proceeded to tell me that the pump was bad and it was going to cost $338 to fix the dishwasher. I told him that SHW was supposed to pay for the repair. He said he’d have to call and find out.

I needed to know if my policy contract contained preventive maintenance. On ac units before break down. I didn't have a copy of my policy so wasn't sure. I was told I did not have this option on my policy. I had to wait to make a claim for not working ac unit. I was told to find a local company to get the unit tuned up to prevent breaking down.

I purchased this warranty in January 2025 and have had the worst experience with this company.. My washing machine broke in March and they finally send someone out on May 30th, JCS Technology, they took my 75 dollar copay and then never filed the report with Select home warranty, or at least that is what I am told. I have called multiple times, 3 of the times I was placed on hold and listened to foreign people talking in their own language and laughing for over 15 minutes each time before they realized I was on the line and then they hung up on me. I filed a BBB claim then a manager reached out to me and said he would help me and dispatched another company who will not answer the phone. I called the manager back multiple times and he will not call me back or email me back. Please do not let these people steal your money like they have mine! BEWARE!

Bruce ** was very helpful and informative when it came to choosing the right plan. He had laid out all of the options including first time home buyer's incentives which I did not know even existed, thanks very very very much!

The salesperson Lucas was very helpful and knowledgeable with activating my warranty plan. There was an error with my credit card when I originally signed up. We corrected the problem and my account became active.. He even offered me a lower monthly rate than I had before! Thank you for all your help, I am a happy customer!

Jonah ** was so helpful in helping me get the coverage I needed and followed up when I was having trouble finding information in my email. He went above and beyond to make sure that I had coverage for all of my appliances. While I have yet to submit a claim and cannot speak to that process yet, I know that with the help of Jonah it would go smoothly.

They do not have a network of technicians as stated, they had nine months to resolve a problem but never were able to find one. After I found one, they then created many obstacles to get paid since I had to pay out of pocket first and then beg for reimbursement which never happened since the technician refused to work directly with them due to their extensive, negative, previous experiences. Stay clear of these scam artists!!!!

Absolute baiting switch. Sales representative sent me a sample contract and told me that my outdoor hose connections were a part of the perimeter of the home. A few months later, I had an above ground leak and they told me that doesn’t count as a part of the perimeter of the home. The actual contract something says something along the lines of the dwelling. Keep getting the runaround supervisor never called me back. I absolutely hate this company.

I signed a contract with Select Home Warranty almost two years ago. I paid for the entire year, which was over a thousand dollars. I have had nothing but denials, lies and promises. They have refused to cover just basic things that were in the contract or agreement. I have had promises of call backs from managers which never happens. The 24/48 hours for a technician for service is not true because most of the time they cannot find a company that wants to work with them.

Ed was very pleasant and knowledgeable and helped us to pick a home warranty policy that fit our needs, especially being new homeowners and with military service. We appreciate that the rates are locked in and transferrable. Ed was very gracious and generous with his time. We greatly appreciated the help.

My representative, Richard could not have been more helpful and knowledgeable. He answered all questions fully and explained everything to my satisfaction. Great guy and great experience. I would recommend this company to anyone looking for a bit of security with their home repairs. I did my homework so I know about the side by side comparisons.

I am satisfied with my plan and the agent who assist me was great. The price and plan is fantastic. Hopefully when it’s time to use the service everything that was discussed is 100% spot on. Select Home Warranty for the win.

Had no problem, easy to sign up. Happy with price. Paid for a year got 2 months free. I never had a warranty before, hope this helps. This company covers everything including ceiling fans, microwave and garage door opener. They also cover garbage disposal, roof leak coverage, even dishwasher and water heater.

The agent was very helpful and knowledgeable he made the transaction friendly and easy. I had problems with another warranty company and Select home warranty made me feel at ease choosing their company. I truly hope my experience will be the same if I ever have to file a claim.

This company is the worst if you want to cancel the service. You call and they never answer or transfer you to different department and at the end of the day you are left unable to cancel it. In their website you are not able to remove your form of payment. This way they keep charging you. I also been sending them emails promising that they will get back within a day or so and never happened. I don't recommend it!

Sean was patient and great. He answered all of my concerns and questions. I have been a member for a long time and each time I use the service for my house I have been very pleased. I would definitely recommend this company to my friends. Thank you for the opportunity to praise someone else.

They send a technician, who refused to repair my AC unit, claiming something was missing, but he can't tell you what is missing. I called for an independent Hvac guy and he said no parts are missing and fixed it within the hour. I had been waiting for Select Warranty for 1 week.

Wanted to change warranty companies. Select reached out quickly after I inquired online. Corey was thorough in explaining everything. I now have a new warranty company! Thank you so very much for giving me hope of having an efficient company to handle my home issues. I've had nothing but headaches and frustration from my old company. Can't wait for my new policy with you to start.

Jake was very helpful! I had lots of questions regarding getting a home warranty and he was able to answer them all with clear, educated information. I would highly recommend anyone at least getting a quote on for a home warranty policy, they can save you a lot down the road!

We haven't used the plan yet because it just got activated, but they were helpful in setting it up for us. They had lots of different options to choose from to help us with coverage and getting to the price point that we wanted. Their customer service responded quickly to emails.

Am filing a formal complaint against Select Home Warranty for what I believe to be repeated violations of consumer protection laws, including deceptive business practices and potential fraud. Since initiating my policy with Select Home Warranty, I have encountered numerous obstacles when attempting to file legitimate claims for covered repairs. The company has consistently manipulated the claims process—requiring excessive documentation, delaying responses, and providing contradictory information—in what appears to be a deliberate effort to deny or prevent valid claims from being processed.

Another dissatisfied customer. Customer service, claim denials, and low payout amounts is what they do. I paid my contract in full for a year. Don't do it! They referred an HVAC technician to check out my AC. He stayed two hours to tell me it out of freon. He didn't give me an itemized estimate to fix it. Select denied my claim. So I called an HVAC company. The technician came out. Within an hour found the leak. He repaired the part and replaced the freon. I sent Select Home the paid invoice, photos and a video of the job only to deny my claim again! 'Cause of the Freon which we know wasn't covered BUT the parts are covered. Just another way to get out of paying a claim. I wouldn't recommend this company. Period!

This the WORSE Home Warranty plan on the market. Do NOT go by the number of Stars on their website. Our Clothes Washer went out and we submitted a claim on April 24th. They sent 4 different technicians out to look at our washer. 1 of the 4 never showed up. We had one of them that came on 3 different occasions and still could not figure out what was wrong. Mind you that our washer is only 3 years old (is only used 1 time per week 'cause it's just me and my wife) and it's a Maytag...So it's a major name brand. Another tech wanted to charge over 200.00 just for labor. Because Select does NOT cover labor cost. They sent all of people and they were terrible. Only 1 of them figured out right away what was wrong and fixed our washer machine. That person was Marcus Mechanical. Thank you Marcus. This review is NOT about Marcus ...But about Select the company itself. Their customer service is HORRIBLE!!!

If you haven't signed up with them, consider yourself lucky. Move on to a warranty company that actually provides repairs for the claims you submit. With Select, they will charge you $85-$100 for a service call, so you will be locked in to their repair "installer" and then they will tell you that they do not cover the "installation" of the claim, just the part. So now you have to come out of pocket to the selected repair technician and they can charge whatever they want for the install because you can't shop it. You've already paid them $100 plus the unchecked cost to install. It's ridiculous.

SELECT HOME WARRANTY, the worst home warranty company that I have ever used. Damage appliances in your home it’s never fully covered. Even minor things. If it is covered you go through a whole bunch of red tape and you will pay more of your own money to get something repaired. Please don’t try to cancel. More red tape. I would never recommended Select Home Warranty.

My experience getting the account set up was very positive with assistance on what I truly needed, not just wanting to sell me product or coverage I didn't need. In addition they were no high pressure sales. I look forward to seeing how well they respond when I'm in need of a quick repair.

Jake was very informative and got us a good deal on a multi-year plan. I highly recommend Select Home Warranty. I am saving hundreds on the plan and saving almost $40 for each deductible I would have to pay. If you are on the fence about it, don't hesitate to call.

We received a call while I was online searching for home warranty companies. The young man introduced himself, explained why he was calling, the reason why his company is better than others, stated the difference and listened to my needs. I was given a great quote and then was offered extended services. Again he provided me with great service and I ended up purchasing a multi-year service.

Please look at the DATES of the reviews, the good ones are old, they have changed. Select Home Warranty was great when I first got them, now they are not. When I first had them, I called, someone came immediately, they did the work, I paid them. I loved that. NOW, I call, I get an automated service, not a person, they send someone, they look at the problem, they CHARGE me the fee, then call SHW to see if they can do the work. SHW tells them NO, and I'm out of money. AS SOON AS MY CONTRACT IS UP, I WILL NOT RENEW. I'm not sure why they changed the process, but what's the point of having a home warranty if they won't approve the work? Why send a technician if not going to approve the work?

I decided to search for a home warranty for our new home. I Had several companies in the past on my former home. Jim ** did an excellent job on explaining each program. He is knowledgeable and very professional. We decided to go with Select Home Warranty because of him. Thank you for helping us protect our home!

They explained my coverage even offered stuff I didn’t even know was covered like the outdoor water system. They did not make me feel pressure into buying their service. I like how they don’t charge an arm and a leg for service fee. I would definitely recommend them for more coverage of household items.

Kyle ** was very helpful in answering all of my questions and providing me with an extended policy that met my financial and service needs. He was able to explain the different options, was patient, and clear. I felt that I was signing on to a reliable company that would provide service on a timely and comprehensive basis.

Please read this review, do not go with Select Home Warranty! Every claim is reduced to minimal payouts that do not cover the cost of repairs. Customer service and management are terrible and will do nothing to help you out. Some appliances have limits on the cost of repairs covered and replacement value before they apply depreciation to a low residual value is based on a basic appliance, not the appliance you actually have. Save your money, go with someone else.

Select Home Warranty for any of my future needs.

Sales experience was a treat - enjoyable to speak with Jeff (Jeff **). He is friendly and is on top of the Warranty. He even returned a call after the purchase. I certainly hope that if a claim is filed service is as smooth as the sales process. Thank you very much for the experience to date.

Stay away from this company, they don't even deserve a 1 star... I have had 2 different claims since November 2024 and got denied both times, this is a scam to only take people's money and not honor their warranty,,, also it is very difficult to understand anyone from customer service. All calls are sent overseas and it is awful because they don't understand English and can barely speak english,,, do yourself a favor and run, run really fast from this con artist company.

Avoid using Select Home Warranty unless you are ready to lose more money, they find every reason to avoid coving your claim, even with the technician's diagnosis says it's the part issue. Not the electrical issue.

They will only pay a small portion if an appliance is unfixable. Save your monthly money and put it back for when something does break. They won't even schedule repairs for you, they make you do it. They gave me $175 to buy a new washer after being a customer for over 6 years. Wow that really helps. I've paid them over $2500.

Do not use this company. I have had a claim opened up since mid year 2024... It's almost June 2025 and they have not sent a technician out to fix it. They let 30 days go by then they tell you a new claim needs to be opened. I have spoken to supervisors and they just keep opening new claims. I opened a claim for a roof leak after a storm. Someone came out and did a patch and said, "If this doesn't hold up we'll come back out." It didn't, I opened a new claim and then they denied me and said it's not covered. It's all a scam. It's $75 each time someone comes to diagnose the issue then for instance repairs on appliances you also have to pay them to come install the part. The part may cost $50 but the installation will be around $150. They're more of a hassle than help.

When I called to enroll (I'd just cancelled American Home Shield). Matthew spent quite a bit of time clearly explaining the Select Home Warranty process and benefits. I felt so comfortable, I enrolled on the spot. American Home Shield had become too weak in providing customer service, and their technicians left a lot to be desired. I was uncomfortable with them!

Had a very pleasant man on the phone with my inquiry on Select Home Warranty. He answered all my questions and did not pressure me on purchasing. I have not seen any bad reviews so hopefully they will be as good as he explained everything to me. The cost was reasonable as well.

I read about the Select Home Warranty plan in Forbes and was impressed at the quality and ratings it received. It was rated #1 in the top 7 plans for 2025. I am 65 and on a limited budget. I watch every penny. I called and spoke with Chase Reynolds. He was super and pleasant to deal with and took great care to answer my questions and concerns. He explained the coverage and all of the benefits available to me. I was excited to hear all the coverage the Select Home Warranty plan provides. He was respectful and friendly. He was enthusiastic and understanding. He was not high pressure or forceful in any way. He understood my situation and made the service fit my budget completely. He made me feel good about my decision to go with the Select Home Warranty plan.

Had a great experience signing up for the Platinum version of the Select Home Warranty. Jerry took me quickly through all the options and answered all my questions. We able to add several options on to the plan to assure everything was covered in case we have any issues with any of our systems or appliances.

I had a pleasant experience with Daniel yesterday. I bought a three year subscription from him. Thanks to his knowledge and ability to put together a great package. I signed on without really intending to do so. He is an asset to your company. You should be happy to have him.

This company is known for its failure to pay claims. They advertise what they cover and without sending a technician decline the repair. I would recommend you not waste your money, and look at different companies. I will be taking them to New Jersey small claims court shortly.

Don't believe these rave reviews. You may think you know how it works due to experience with other places but they hide abnormalities in the contract and don't disclose upfront. Cons: You're in a contract even if you pay monthly. That's not disclosed upfront. They're supposed to send a renewal notice ( in contract) but they don't. You find out you're in a contract when you go to cancel.