Select Home Warranty Reviews

Great offer but they lied. I don’t say this lightly. But as proven in the conversation recorded I was told numerous time that they covered everything and then it was “I’m sorry, I know this leaves a bad tastes but we only cover three parts of the ac”. I was left with, "We'll waived the tech visit charge when you call next time." So I was lied, false promise and advertising. Terrible.

We have been a customer of Select for 10 months. We had our first service need on 3/1/25. The service company showed on 3/4/25. They only opened the door of the dishwasher and said needs valve. They said they would get Select and get the part. 2 weeks went by and heard nothing. I called Select. At that point they hold me they had denied the repair. They would not cover the valve in the dishwasher. So at that point, I tried to cancel in disgust. They promised all of the repair would be covered. 3 more weeks went by. Nothing.

The sales representative, Ed **, walked me through several options to meet my needs and my budget. Ed was very thorough and answered all my questions. He mentioned discounts that I was not aware of and mentioned special pricing if paid in advance. He also walked me through the cancellation policy. I was very pleased with his level of service.

Salespeople are very strong armed in their approach. Come on extremely aggressive to sell you the higher tier coverage plans and especially the longer length ones that "save you money" over time as they so strongly point out. Lots of promises in the event of a failure to one of your appliances it will be covered. First you pay, then they send all of the literature and especially all of the contract information with all of the multitude of exclusions for reasons they won't cover something. I fell into that trap. Paid the money upfront, then a few months later my heating/cooling system started to have problems. They sent out four different companies to fix it. None of them could do the work. It was winter so even though the system was limping along (two zone system, one zone was still working) I had to continue to use it. Lost track of all of the calls to them to try and get someone out to fix it.

The gentleman that I spoke with was very courteous and knowledgeable. Although I did not accept what he offered, he was courteous with my position. I did not accept what he offered because your company is new to me and I do not have any experience to be willing to sign a five year agreement. Perhaps you should offer this after the first year to enhance people to continue.

I had decided to check other companies when it was time to renew our home protection policy. Your comatose came in well below the company I have had for the past 4 years. Their rates have gone up every year plus their price for a service call has gone up every year. We have only used it once or twice in four years so had considered self ensuring to save that premium. However, your company is offering a decent pricing and we will try it.

"Unexpected Out-of-Pocket Costs and Delays", "Avoid This Company — Misleading Practices". I am dissatisfied with my experience with Select Home Warranty. I filed two separate claims — one for a gas dryer and one for a garage door opener. In both cases, the company did not authorize proper repairs or replacement, despite their advertised commitment to do so. Instead, they offered minimal settlement amounts that did not cover the cost of necessary repairs. Additionally, reimbursement processing was delayed without clear communication. The policy’s fine print significantly limits coverage, and these limitations are not clearly explained during the sales process. Based on my experience, I would caution other homeowners to review policies thoroughly and consider alternative providers.

They are scammers. I called them for garbage disposal replacement and they said I am only eligible for 70$ refund. But guess what? I never received even the refund. I called them 6 times. Each time they say allow for 3 weeks to receive the check but never got the check. Also I wanted to cancel my contract with them to get my money back then they say, "You only eligible for 4 dollars." They are really scammers. Be careful.

We've had similar service with another company but decided to switch this year. Greg was super friendly explaining SHW's program and our options - and helpful setting up our account and getting us started. As a new customer, I'm impressed and pleased with their personal touch.

Charles called and we went over what I needed to know about the policy. He was polite and easy to work with. I have no idea at this point if the policy I purchased will prove useful or not. The sign up process was easy. He was a little pushy but most phone agents are. He gave me a bunch of discounts. In the end I agreed to the package he was selling.

Great price. Hope great service. Easy to work with customer service representative. We have four properties and have attached each one of them to this service. I’m happy with the price. And the information I got from other friends. The pricing and service was excellent. I had prior home warranty service. It was more expensive.

I filed a heating claim that was clearly covered under my plan. Despite providing all the requested information promptly, the company continuously delayed the process, failed to communicate effectively with the technician, and made excuse after excuse. It became clear they had no intention of honoring the terms of the plan I paid for.

Found Select Home Warranty on several posts about good home warranties for pool owners. Jake was so helpful and quick to reply. He gave us a great deal too. It was an easy process and Jake said if we needed anything throughout the term of our policy, that we could just give him a call. This has already been a better experience than contacting our previous policy holders!

Don't buy anything from this company. They were very quick to charge my credit card over the phone for an annual plan I purchased for my elderly mother. They told me to wait 30 days to place any service request. My mom, had a problem with her dryer a little over the 30 day mark and thought it was perfect to call the warranty coverage. My mom (78 yrs old) was going to pay her service fee by CC and the rep told her cash only and did not give her a receipt! I found that a bit odd. I received an email from Select Home Warranty stating the service is not covered because there is an additional 30 days of waiting period to cover parts. These are crooks, Liars and Shark sales men over the phone taking advantage of the elderly. They are disgusting and should be investigated. I will be reporting them to the Federal Trade Commission.

Ryan was great, I had a lot of questions, he took the time to answer them all, He was really patient with me. Your plan seems to be the same as the one I currently have but am paying almost three times the amount. Finding this plan means a lot to my budget. Thank you!

I was very satisfied in reviewing SHW's warranty coverage. I was somewhat concerned as to how the warranty would replace some of my appliances and heat pump due to their age. Matthew answered my questions, and provided the information I needed to decide about purchasing the coverage. I was also provided a senior discount.

Good customer service, they listened to my needs and are very efficient with the answers they provided. I appreciate you, and will continue to use you. Thank you for your patience. I will continue to use you. Keep up the efficiency and good work. Don’t stop striving for customer success.

It was very Helpful and got signed up quickly and easily. I look forward to doing business with this company. Good rate. Thank you. I will be sure to recommend to my friends. I received email almost immediately confirming services. Thanks again for the affordable services today. They gave me a reasonable deal and a friendly customer service associate.

Adam was very courteous and provided all relevant information to establish new policies as well as gave us a great discount for multi house policies. My previous coverage was with AHS that increased their fees by twice therefore, I decided to switch to your company. I’m looking forward to doing business with your company.

What I love most is the peace of mind this warranty gives me. Homeownership comes with enough stress already, so knowing major systems and appliances are protected is a huge relief. Customer service has always been friendly and helpful, and the contractors they work with have been professional and reliable. If you’re on the fence, I’d highly recommend investing in this—it’s already paid for itself!

The worst contractors and horrible customer service, do yourself a favor and stay away, if I can give them a below zero I would, for me this is a scam company how unprofessional they are. Can’t be with a legit company!

Select Home Warranty offer a great home protection service at affordable price I couldn’t pass up. They offer more protection and at a less affordable price than what I have now. The electrical coverage and roof leak coverage is a plus and it’s really what caught my attention. My other plans do not offer roof leak coverage nor electrical no plumbing.

I was looking for a replacement Home Warranty, as the one I had, as part of my original home purchase, was expiring. The renewal cost, with my current company, was going to be nearly twice the amount of a Select Home Warranty (SHW) and with a higher deductible than SHW as well, so on the cost side, it was a no brainer. The Salesman with SHW, Mark, was also helpful with what SHW was offering, and answered all of my questions. Looking forward to the security and the savings my new warranty from SHW will provide.

I had a really good experience with Simon. He explained everything to me so that I could understand. Answered all my questions and made my experience a very good one. I had been covered up with different home warranty companies calling me and I am very satisfied with my purchase of Select Home Warranty.

I was searching for affordable home warranty. I purchased my policy through agent Ed **. He was very helpful and explained the policy and my savings. Ed answered my questions and was able to make my decision. I made the switch from AHS to Select Home Warranty based on reviews and great value.

Connor was very good with explaining the contract etc. I couldn’t find my order number though. I decided to go with your company due to the fact my other home warranty company when I have an issue take up to 3 weeks at times to get a technician out to my home.

I have extremely bad experience with Home Serve Warranty. I purchased plan for three years thinking that it works like other company. I had a problem with my refrigerator it was not cooling. After I created case, they sent a vendor who had no ideas what he was doing. He ordered a door even though it was not the problem. After three weeks I got the door, and changed. Of course, did not solve the problem. I made several calls and asked for different vendor. Finally, after 2 weeks somebody came, just changed the filter and worked. It took 6 weeks to get fixed.

I had a good experience with Adam ** the representative, he explained very well the coverage and the price for policy. I think it was fair. I would recommend the policy to friends and family. Thank you. I’ll have more to say after and if I need the policy for a coverage. Hopefully I won’t have to. Again thank you.

Horrible. They don’t cover anything even when the technician said it was normal wear and tear. I canceled my policy. I called customer service several times without any results. I opted to pay the early disconnection charge than stay with them.

Was very impressed when Simon explained the home warranty with me. I had been shopping around and comparing different plans and decided Select had more to offer and better coverage than most. Now I don't have to worry about a break down knowing that it will be covered by Select.

I have a 34 year old air conditioning unit. The capacitor and motor failed and since it was old the entire unit needs to be replaced per two reputable service companies including one selected by Select Warranty. In addition, there was a Freon leak. Both service companies said the freon leak did not cause the a/c failure and their diagnosis was sent to Select Home Warranty but because the contract states freon leak is not covered they have determined the entire a/c is not covered for replacement. I have tried multiple times to ask Select Home Warranty how they have determined the freon leak caused the 34 year old a/c unit to fail and they will not provide any analysis.

I thought this was too good to be true. After being reassured by both their pushy salesperson (Chase Reynolds) and their documentation that they will either repair or replace any and all appliances in my home, regardless of age or condition, I went to file my first claim on a 5 year old Samsung Dryer with a burned out heating element. I was only given a $200 reimbursement limit (10% of what I paid for the Home Warranty) to repair or replace my dryer.

The information I received was thorough and I was satisfied with the communication. The salesman was pleasant and polite and knew about my area. He answered all my questions satisfactorily. I look forward to working with the company although I have no issues at the moment. This provides me with the security I needed for when they occur.

Select Home Warranty was easy and reliable to work with. Representative Mark was great. Highly recommend them. Great plan for price and value. Representatives are based in New Jersey and give you one on one expertise. Personalized claims on service request with minimum hold times. No off shore with very long hold times. Rated number one with Forbes. Free roof coverage and reasonable AC allowance reimbursement if needs to be replaced..

It all started with a broken microwave, they wouldn’t send a technician out to diagnose the microwave. They automatically paid me out $95 for $600 microwave a little over a year old. They said they don’t send techs out to fix microwave and garbage disposals. I also had them fix my sprinklers. They said they cover the parts but not the labor, never heard of such a thing. The sprinkler company they work with was terrible, they said they fixed it but they did a terrible job and I waited 2 weeks for them to come out again and never did and I just hired someone else to do it. I had enough of them kept them for 3 months, at cancellation they said, "We are going to charge you $75 because you haven’t had the service for a year…." I just lost it! DO NOT DO BUSINESS with this company.

They were lightning fast and easy to work with. I would recommend this company to anyone needing a home warranty. The process was painless and affordable. They were very helpful, and the website was very clear and easy to navigate, making the overall experience enjoyable. Best customer service I've seen in a while. Adam did a great job!

I had researched all home warranty providers and Select was highly rated by Consumer Reports so I went with them. Contact SHW and was helped by Connor ** - he was fantastic. He got me exactly what I needed for high-end appliances and several add-ins with several discounts. Fast forward three years later and I called them back for a new policy when we moved and bought a new house, and Connor helped me get a new policy in 5-10 minutes. I highly recommend SHW for comprehensive coverage - be sure to ask for Connor.

Don't expect any appliance repair if it is more than 5 years old. They will reimburse you with a very low depreciated value for your appliance and you will end up buying a new appliance on your own. They don't help for the installation of the replacement item either. Absolutely beware.

I called 4 months ago about my HVAC unit and I called so much they know who I am but always the contractors are behind. They instead want me to get my own contractor and go ahead and pay them and then submit the claim and wait a month or two to approve the bill then months later you receive the check. So don’t believe that you only pay 100 and they cover everything else because you will always have to get your own contractor and pay the bill and then submit your claim. This is why they have left the BBB!!

Jake ** was very informed. He was able to give me numerous plans to chose from. I am pleased that I will be working with him. Very personable. I chose a plan that will work very well for me. I went with the 3 year option plan. Very pleased with the plan.

I could seriously write a novel about this company but I will keep it as short and sweet as possible... DO NOT purchase from them. Just don't. You will pay out more money than they will ever cover for you. The reviews that you see on their website, there's no way, that they are real. I promise you that I bet they had all their friends do it because select home warranty is 100% a scam. 8 claims of which 7, I understood the denial of 1, of which 7 others should have been approved for the maximum amount and they picked and picked and picked to look for one word or one clause so that they can deny you and they will do it after you pay $125 for the technician to come out.

Connor B (my Sales Rep contact), was very professional, knowledgeable, effectively communicated, eager to assist and listened to all of my needs. Connor efficiently provided all information requested in a timely manner. Connor was available when he said he would be. Connor was not pushy and Connor earned really my business.

I am writing to express my concern regarding my recent experience with your company’s home warranty plan. I purchased a discounted 3-year + 6-month home warranty plan and paid $1,319.98 on July 3, 2023. When I filed a claim for an issue with an electrical outlet, I was informed that outlets located on the exterior wall of the house are not covered. However, the policy documents only state that "outlets" are covered, with no mention of interior or exterior distinctions. This seems like a hidden exclusion that only became apparent after filing a claim.

This company is absolutely terrible! I paid for my contract in its entirety. I filed one claim and after three days I was told to find my own repairman. I asked for my claim cost to be refunded and paid for the repairs myself. Now my roof is leaking and the shingles need to be replaced. They're telling me once again, to find my own roofer and he has to send in an estimate before they will approve the repairs! That isn't unreasonable but, if they don't like the estimate, they will deny my claim! It could end up costing me even more for structural repairs. I am canceling my remaining contract, even though it's going to cost me. I think all these positive reviews were given by employees of the company. Come take a look at what this Home warranty got me!

Great experience talking with Ed ** this afternoon. Ed was helpful in getting us set up with a home warranty period. It was smooth and easy home warranty process. He explained everything and answered all our questions and made the process easy. We appreciate his quick response time. I would definitely recommend Select Home Warranty.

This company always has a small clause in your contract. We don't repair this because of this. I have better things to do with my time than to stay on the phone arguing with someone that can't speak English. This company frustrates me. If you're thinking about using them DON'T!

This review is regarding customer service. I had a very bad experience because they promised me to give an additional month free after rating. I rated and followed all the instructions I received. I called them more than 20 times and I wrote to customer service. No answers!! The same process every time: I gave them my information, what was happen, etc. then they told me someone would have answered to me but I have never received an answer!!

Total Scam, Stay Away! Select Home Warranty (SHW) is an absolute scam. I’ve paid multiple service fees (copays), and not one of my appliance claims has been approved. Right now, BOTH of my refrigerators are not working, and SHW still refuses to cover the repairs, every time with some ridiculous excuse. I’ve tried to cancel and get my money back FOUR times, and each time they either lied or tricked me into staying on the plan, promising help that never came. They are dishonest, unprofessional, and provide zero value. This company is NOT here to help you. They exist to take your money and leave you stranded when you need the warranty. Do yourself a favor and stay far away from SHW. Plenty of more reliable and honest companies are out there—this is not one of them. DO NOT RECOMMEND. TOTAL SCAM.

I had a good conversation with Bruce **. Seemed like he was always looking for ways to help me find a better deal with them. Truly a good experience. The package deal to lock in on five years was truly a blessing. We really needed the peace of mind to make certain our appliances are covered.

They make you jump thru hoops to get your refund. Even if you submit the paperwork and provide proof. Then they claim you have paid the bill. They will not cancel and then they will say, "Oh let’s a give you a smaller amount." They are not a good company.

They're not a good company. I had to pay for all two of my repairs and $75.00 for service fees. Also I cancel my plan but they didn't make a note so I have to pay for another month and customer service is horrible. You pay but monthly but waste of time. Do not join Select Warranty or you will regret it when something breaks down. 👇👎

Customer service has lots of background noise and it was hard to understand what the rep said. Also, rep repeated options and seemed to speak from a script even when the responses did not apply. The reps need better training and more attention to solving problems in ways that show they have critical thinking and problem solving skills.

I was very pleased with the customer service we received from our representative Jake. He quickly responded to our many questions concerning the cost and coverage of the warranty. He was always courteous. We shall see how things go if we ever have a claim, but I suspect they will go very well..

I am so disappointed. I purchased a 3 year home warranty when I bought y house last summer. Sadly, the warranty is not worth the paper their policy is written on. Trying to get a technician assigned and out for service is arduous at best. I had a problem with my HVAC this winter during single digit temperatures and they didn’t get anybody to come out for an emergency callout, telling me it would be 3 to 4 days. I finally called and paid to have someone come out. On another time they set up a technician/company that not Trane certified and appeared to be some fly-by-night company not listed anywhere. They finally agreed to allow the company that put the HVAC in to come out.

I just purchased the Platinum Home Warranty Plan from Adam **. Adam walked me through the plans and helped me to understand not only the details but which plan would make the next 5-6 years of my life “rest easy”. I’m a first time home warranty buyer but Adam made the process seamless. Thank you so much!

I was looking for a home warranty and received several quotes. I went with Select due to the offers it has given me. After speaking with Cory I felt this was the best option for us. The price was within our needs, and the policy was more than offered by other quotes we received.

Sam did a great job of explaining the options available and the cost-effectiveness of the available plans. While I’ve never purchased a home warranty before, we believed it made sense now as we’re purchasing a home with vulnerable appliances. The air conditioner, furnace and hot water heater are all original on this 18-year-old house. This coverage addresses uncertainty and risk of any or all of those failing. Plus the roof was covered at no extra charge. And if we have to file a claim we can pick our own technician. Our realtor recommended this coverage.

Best Customer service in Town. I chose them because of their previous reviews and customer service rep was so nice and helpful. Wish them all the best. I will recommend them to all of my Family, friends and Members. So far I found them best in town. I will update my experience after my first call.

Great customer service in helping understand the offer and the items covered. Seems like great coverage at a very reasonable price. Customer support was very detailed in the offering and very patient while I was deciding on coverage. Would highly recommend. Web site was well designed and good at providing information. Since this is "insurance", I hope to never use it - but they seem to have a good process should I need to.

The representative was helpful and offered many discounts. The only reason I did not give a five was I felt a LOT of pressure to purchase more, though I did not. The additional coverage was a great value and although I was offered the option to cancel at any time, I was not prepared to spend the cost of multiple years.

Greg T was very patient with my questions and knowledgeable about the plans offered. He did not try to rush me and was not pushy for the policy. He just explained the options thoroughly. I was able to get all the extra coverages necessary for my home protection at a great price. I am confident in my purchase of a Select Home Warranty policy!

Good Customer service. Good annual pricing and long-term plan pricing. Good coverages included at a lower cost when compared to competitors. They also provide flexibility in plans for those moving, renting properties or living out of state. I would highly recommend this company's services and wish we found it sooner.

Terrible claims approval, terrible customer service, excruciatingly long cancellation process. I filed a claim on my ductwork (there was damage from an animal) that was denied due to "maintenance" on a home we just moved into. I tried escalating it and asked for a call back several times but I just kept getting the same automated claim denial email. And when I went to cancel my policy, they charged me another $75 to do so. Stay away, spend your money elsewhere.

Ryan ** was my contact and he did a good job of explaining the policy and getting right back to me with any questions I had. He reviewed the policy with me and pointed out some options that I could get for a better price than what was listed on the information I had.

I just initiated 2 new policies with Select Home Warranty. The representative (Tony) was very kind, patient, and professional with a great bedside manner. I received clarity on all my concerns. It was great to communicate with someone who consider my side of the table. That experience is one that could be modeled after.

This was a Very pleasant experience, salesman was k knowledgeable and precise. Made for easy decisions. Several neighbors will be interested in this plan. We are elderly and unable to do many repairs, so this will help immensely. It has already taken a load off of my mind. My husband is a double amputee so most repairs fall to me.

Our CSR was very polite and founds a lot of savings for us. He was very diligent in his inquiries and he did not pressure us to make a decision. We have not used the service but are confident it will be helpful for a fixed income. We purchased a new home but there are always things that happen.

Very professional in all areas. Was not pleased with my last warranty company and the way they treated me after 9 yrs of service. The way the customer is treated means a lot to me. Your excellent rating by current customers were also explained with great detail. All in all, the salesperson did a great job getting me to come with your company.

They do not pay for warranty claims even if it is covered. Do not trust them. Their sales team lies about what is covered. They try multiple tactics not to pay for claims. I provided all the information that they needed and the item was covered under the agreement but they denied the claim.

This Home warranty is a scam. Be aware that if something does break they will only pay you what they think the cost of the appliance is. My dryer broke - said it was only worth $200 and I had to cover the reminder for a new appliance. Not true coverage. My septic system was backing up due to a clog in the pipe, they would only pay the cost of a “snake” ($175) which would not unclog the pipe and I was responsible to cover the several grand required to fix it. Another appliance broke and it was several grand to replace but the fine print of course was for this specific appliance they only cover max of $400. Be careful with this company. I tried to cancel after my first year to get some money back and they said they would subtract all the money I received from all the claims from my original cost. Use a different company and make sure you understand what they are covering in full before you agree.

Greg T. was very professional and courteous throughout the process. He presented multiple options. Some of the coverage he presented I was not aware of.... And I am happy with my selection, which is 3 years coverage. I am also satisfied with the additional incentives, such as roof leak coverage with the Platinum plan. Greg T definitely has great comm skills and I appreciate the variables that were presented.

Please do not waste your money on Select Home Warranty. We have reached out to the company a few time to repair items and we always get, "That is not covered." We asked for our hot water heater to be repaired, it's not covered. We asked for the disposal to be repaired, they said they would send an email to send them the receipt to get reimbursed after we had to do the work ourselves. Called several time and never got the email. They did come out in 2023 and repair the AC but asked a couple day ago for them to come out again and now the AC is not covered since we have 2 units. They were claiming that you have to add an extra AC at sign up. We were asking for them to repair the same AC that they repaired in 2023. We finally got them to come out and have it looked at and it has a leak so of course that is not covered.

The sales associate was beneficial and explained what was covered and the cost, helped me with additional discounts so I could afford the policy. He added coverage for the roof at no additional cost to me. Was very polite and professional. He told me what the cost would be if a service technician had to come out to my home and he lowered the cost of that service for me.

Jim was excellent in service. He was able to get me good pricing for home warranty on both my properties but got me a 5 year deal. Lower price, lower service fees and same coverage. Excellent Service, Excellent value for money and same coverage as First American Home Warranty. And the new rate is locked in for 6 years which includes 1 bonus year.

Select Home Warranty does not disclose to consumers prior to purchasing their warranty products that when you file a claim and repairs are needed they will request 3 years of maintenance records. If you cannot produce those maintenance records the coverage they provide will only be a paltry $150.00 at best. If you are purchasing a home new to you and looking for a transparent warranty company, with good customer service, DO NOT use this company. Their representation of what they cover is misrepresented and the maintenance record requirement is only disclosed after you purchase a warranty with them.

Our pool pump stopped working and the pool was turning green. The technician that came out charged a modest $45.00 for a service call and stated that we needed a new motor to make the pump run efficiently. Select Home Warranty approved the repairs and paid $400.00 toward a new motor and for its installation. We were up and running in a few days after we filed our initial claim.

Had a claim for washer. Had to pay $75 for service call. Then a week later, with no washer, they would only cover $100 toward replacement because it was not repairable. Said it would take 3-5 weeks to get the $100. I stopped paying them because the monthly charge was $35 and I would only have received, in effect, $25 after the service call. Far less than the $35 a month I was paying over the 5 week wait time. Does not make sense. They have been harassing me now for months. 2-3 times a day. I never received the $100. Why answer when I wasn't getting the $100! Why continue to pay for something I would have already paid by then. So I pay them another $105 to eventually, supposedly, get a check for $100???!!! I went off on them and they finally gave up calling me.

My current policy ends on June 11, 2025. I just purchased another year with another 1 month free. My end date on my policy should show as 07/11/2026. Not 06/11/2026. Please correct that on my policy. The customer service and sales teams are very knowledgeable and courteous. They're always very helpful.

My experience with Select Home Warranty, and in particular, with Jake **, has been outstanding. Knowledgeable, professional, and extremely customer oriented. I have always received a timely call back when I have had questions, and that is a huge plus to customers. The plan itself appears to be top-notch and I would certainly recommend Select Home Warranty to others.

Scammers, They are refusing to repair or replace on any claims. It costed me $595 for having warranty for 3 months, they are charging me for approved amount without doing any repairs. Just because I want to cancel. They work with lowest rated technicians. It takes them 3 weeks to schedule a job. The rudest customer service you can ever imagine. They will hang up on you.

I had a good experience with my claim. The gentleman answered all my questions and explained everything in a very professional way. I'm very pleased with this company and would recommend this home warranty co to friends and neighbors. Also Select Home Warranty beats the competition. A really great value and great service

This company is very unprofessional. I totally regret getting a long term warranty for my home with them. Every time I have submitted a claim, there is always a reason why it will not be covered. When I purchased the plan I got the Platinum Care thinking that with such better plan I will have better coverage, but after 4 years with them I haven’t been able to use it, not when my garbage disposal got an issue, neither with my garage door, or in my recent roof leak. Doesn’t matter if you have a nice coverage package, there is always a reason why they will not cover it. I do NOT recommend this company, very unprofessional.

It was a genuine pleasure speaking with Jake from Select Home Warranty. He took the time to clearly and thoroughly explain all aspects of the service, especially the policy details and terms. His clear communication made the conversation both informative and very helpful in understanding the coverage and benefits offered.

Adam ** with Select Home Warranty gave me excellent value for my money. I would recommend Adam and his company at least for a one-year coverage period. He covered all the options of multiple-year coverage. Since I am a Realtor I know value of different vendors for a homeowner and will likely refer Select Home Warranty to my customers current and past.

We've been loyal customers of Select Home Warranty for over four years, and they have consistently exceeded our expectations. Every time we've reached out, their team has been reliable, responsive, and ready to assist. It's comforting to know that Select is just a call away when something goes wrong. Their dedication to customer service and prompt action has made our home warranty experience smooth and stress-free. We highly recommend Select Home Warranty to everyone looking for dependable coverage and excellent service.

Customer Service was very good, they were polite. Respectful and very helpful. I initiated contact to start up a policy. The information was readily available online and I was contact almost immediately. We looked them up on the Better Business website and they had resolved 12 of 15 complaints to the customers' satisfaction.

Ed was very helpful. He spent 30 minutes on the phone answering questions I had about coverage and deductibles. He explained how I would place a service call and that I could choose my own repair company or use one of their recommended service companies. He provided me with the 30 day guaranteed refund policy in my house closing was delayed or fell through. He provided me with a lot of guarantees so that I would feel comfortable with making this large purchase.

Select Home Warranty is a good option for homeowners who want flexible coverage options. Select Home Warranty offers lower monthly premiums than some of its competitors, and service fees are more affordable. Select Home Warranty can provide peace of mind to ensure I will have the help when something goes wrong.

We have been trying to cancel our plan since Aug. Sept of 2024. They keep telling us they have sent a check. Still no check. They owe us over 1700+ for canceling, still no check. I'm tired of arguing with these people. Just give us our money back.

I called because my old dryer broke. I paid the $75 deductible. Guy comes out, looks at machine, calls Select, then tells me they denied my claim coz my dryer was too old! Why have insurance if your appliance is new!!! My husband googled how to repair and was able to fix it for $38. I called to cancel the policy and they charged me a $75 cancellation fee. Stay away!!

Jake was excellent. I was looking at other companies but thanks to Jake and the online reviews my decision was very easy. I would highly recommend Select Home to anyone looking for home protection. This was one of the best online experiences that I have had in a long time. My wife and I are senior citizens and everything was explained very well.

Terrible Customer Service and even worse Technicians. They never come when the say they will come. Been trying for months to have a part replaced on my dishwasher. Only heard back from Select Home Warranty when it was time to renew the plan. Was informed that they could only find another technician if the plan was renewed and reinstated again. They did not take in consideration that the service that was not provided was under the covered plan.

1. My microwave broke down, and they refused to repair it, citing that it’s an old unit. Instead, they offered just $95 as reimbursement and advised me to purchase a new one myself. Also mentioned that they won't cover installation cost also.

They started off very friendly & helpful for the 1st 3-months. Now, there’s no communication with them. They refused and denied to fix my simple Rehm Natural Gas Water Heater. Due to the pilot control stopped working; as per their sent representative diagnosis “Honey Bee Husband for Hire” technician-Art. Their operater said, they sent an email (which I still have not received) of denial? For what; I asked Honey Bee why & what they sent? Still have not received from Honey Bee? What a SCAM... We’ll see what happens on the next issue and report the results; since we signed up for a multi year contract.

Lucas was very helpful making decision making very seamless. Lucas was willing to Answering all questions. Provided discounts and included extra services required and provided all discounts available to myself and my husband. Listing Stove, refrigerator, water heater, sump pump, roof leak and garage door opener. Welcoming the security of any needs.

Salesman said after a month all is covered. 3 months into the warranty my dishwasher failed. The company said a repair was covered but the part is not. The service tech said it was crazy to pay for the part and said this has happened to other customers. Stay away. Scam Will follow up with the BBB and Attorney Generals Consumer Fraud Bureau.

Filed claim 3 times on leaking water heater. Each time, they have denied claim for different reasons. Very hard navigating the site. Canceling service today. Run from this company at all cost. There are way better out there.

My first and I assured you only claim made to Select was a broken washing machine. Their technician came out and diagnosed that the machine is not fixable. Select evidently had difficulty getting a hold of the repair person. We replaced the washing machine and sent the receipts to Select. They are refusing to replace the machine even though they, have in a written document to me, stated that the machine did need to be replaced. They are refusing coverage on the grounds that the technician overstepped his bounds. This technician had nothing to do with my family buying a new washing machine while we waited for Select to get its act together. Buyer beware!!

I'm very much pleased with select home warranty. I have been using it from almost 4 1/2 years and I don't have any complaints nor regrets on them. Great Prices with Great Service. I did claimed few times last year and every time they have sent best technician for doing the service. Also their customer service is great and patient.

I bought a policy from Ed ** the other day. He did an excellent job of explaining how the insurance works and made sure I was buying a policy that fit my situation. I trusted him and felt he was very knowledgeable. I look forward to being a long time customer.

They came out based on a claim I made thru Select Home Warranty for our dishwasher that just stopped working. When they arrived my spouse told them that we had had noises from what we believe was the water hose for the past year (note that during that whole time we had been using the dishwasher). We had to send a few extra pictures for the claim ( probably should have been done by the technician ).

They are liars and thieves. They will refuse to give back your refund that you had 30 days to change your mind on and cancel. Never use them, they will rob you and promise you with sweet nothings about they put it in but never do.

Ryan ** was very personable and helpful while explaining the options available for purchasing a warranty plan for my new purchase of a home in Idaho. I feel very comfortable that choosing the VIP plan is an excellent and very economical way that will allow me to be much less stressed when repairs are needed.

Getting our policy was straightforward and quick. Having the added benefit of room coverage and the option to add on our pool in the future was an added bonus. The pricing seemed very reasonable and we look forward to having better peace of mind with living in our new home!

Ed was great with me on the phone. He really tried to upsell me in a very nice way. I just told him I needed to try the service first before making a long term commitment. However, I appreciated his pitch and he was very kind and respectful. I am eager to see how Select home performs. I liked the deductible and the fact you can chose your owner service company . We will see how Select Home performs and if it is competitive. Ed did an awesome job.

Before you sign up, I encourage you to read Christopher’s review on April 4, 2025. That says it all. From my experience, I paid in advance for 12 months. So I was supposed to get 14 months coverage because I paid in advance. When I canceled on the eighth month, I received 3% of my total payment back. Stay away, please.

As far as I’m concerned, this company is a scam. I was told that my oven was not repairable because there were no parts. Then they offered me $150 towards purchasing a new one. I went online and found the part and fixed it myself With YouTube video. My dryer needed a heating coil. I was told the same thing. I went online and found the part and fixed it myself. When I complained to them, they said they would pay me for the part and I have fixed the dryer myself.

Crooks, crooks stay away, used them for my sump pump. They don't tell you they only pay for parts, you have to pay for installations. Then the person they sent was a crook and installed an old pump that wouldn't work. Water everywhere. Couldn't reach him by phone. I paid this person and they wouldn't stand behind his work even though they sent him. Then they told me I just lost the $200 I paid. They say get your own plumber and they tell you that they only cover $100 u out of the rest. They are crooks.

The person assisting me on the phone was helpful and quick to get me set up with a plan; however, they really try push multiple year plans. It was the best price I found online for the amount of coverage I will receive. I cannot speak to customer service other than the initial plan selection at this point.

Very informative, competitive and nice people. Answered all our questions and tried to give us a plan that we really needed. Prices are very competitive as well. Plan is better that some of the other companies we shopped. We will see what happens when and if we have a claim however, I believe they will be quick and efficient in that line as well.

It was a pleasure working with Sam. He was easy to understand as he explained all the different options that would work best for us. Offered a senior discount without us asking. Explained the coverage for all the different options. Thanks Sam. It was a pleasure talking with you about the policies offered and the wife and I are excited to become Select Home Warranty holders.

Called based of Advertisement and Adam listened to concerns about warranty service I had joined in the past and turned out to be dishonest and charge me over 1K on top of warranty service for a water heater. I eventually purchased my own after waiting over a month for $400 and installed it myself and canceled service with the company. They were not interested in helping me until after I left negative feedback all over internet on their company. So Adam knows my concerns and experience. He was patient and helpful. I signed up after assurances this would not happen with Select.

My water heater was very old and failed. Select said leaks aren’t covered. Plumber told them the leak was caused by the failure of the Water Stop Valve. Denied again as the water heater also had some rust/corrosion, normal in a very old water heater. But that wasn’t the issue, the Water Stop Valve failed. They keep sending me emails with surveys saying they want to make it right, but they won’t. It’s excuse after excuse of why they won’t cover it.

Jake ** was very thorough and explained everything to my satisfaction. Signed up for the 3-year program. The reduced price and additional 6 months coverage plus the $60 service charge instead of $89 helped convince me to go with the 3 year instead of 1 year contract. Again, Jake answered all of my questions clearly.

JP was very thorough, professional, and great answering questions we had regarding signing up for Select Home Warranty services. It made me comfortable knowing he would be my direct contact for and with Select Home Warranty. I hope the service is as effective and efficient as he explained. This best explains the service we received when signing up for services with this company.

This was my first encounter and so far I am pleased with the price and coverage plan. I have not used the warranty as of yet. I am transferring my coverage from Cinch so I hope it is as dependable as my other one.

My AC went out. 2 techs looked and said normal wear and tear. Select said too bad, not their problem. Then when I was disappointed they charged me $75 to cancel my policy. Save your money, don't choose SHW!

Upon my first call to Select Home Warranty, I received straight-forward, no nonsense information. I spoke with Chase, who “cut to the chase” and bottom-lined everything—rates, payment, coverages, and procedure. A quick and painless eight minute phone call and I am happier with Select Home Warranty than I ever was with my former home warranty company.

Am writing this review to express my extreme disappointment and frustration with Select Home Warranty. I purchased a home warranty policy on January 27, 2025, and was explicitly told that the policy would become active thirty days after the first initial payment. My claim for my HVAC unit was submitted on March 23, 2025, well beyond this stated activation period, with the expectation of coverage for unexpected home repairs. Unfortunately, my claim was denied.

We have had a policy with Select Home Warranty "Platinum Care" for 3 yrs and we had to file a claim for a stoppage between the tub and washer. The plumber was getting stuck 3 feet in to the drain inside the house with the snake and requested an approval to run camera snake to see what is blocking the line. The customer service is very hard to understand and is overseas. They love to argue with you and tell you "Camera snake is not covered." She could not tell me what exactly is covered with they fancy "Platinum Care" they scammed me into buying.

Bought 3 year VIP Platinum Warranty with Tony G. He was SO nice, professional, and prompt until AFTER I purchases this plan. I have left VM and emails for him to contact me, and he hasn't. Your policy is VERY Bad. I have an existing claim, and it is NOT resolved. Your representatives are RUDE and condescending. I asked for a supervisor and was told no. One part of the contact Clearly states I am covered, and one other part ambiguously says I am not. I am NOT happy, and will take further action.

Don’t be fooled by the low prices. This company is a complete rip-off. They promise coverage for everything, but when it comes time to use it, you’re stuck paying out of pocket for labor and more. It’s all in the fine print they conveniently gloss over. If you try to speak to a manager or supervisor, good luck—they’ll ignore you or pass you around until you give up. Terrible customer service and dishonest business practices. Stay far away!

Outstanding customer service. Excellent company. When seeking a company for home warranty, it was important to have the ability to use my own technician as long as it was licensed and to have the ability to have substantial coverage. This company met all the requirements that we were searching plus a competitive price.

The agent Bruce was very professional, patient and resourceful. He took the time to explain all the options. He found out we were military and senior citizens. He then offered us the company’s special for customers like us. We are very grateful! We have another property that we are planning to change service with Bruce!!! He’s a keeper!!

It took me almost an hour on the phone to get the error fixed on my new policy re: the service call fee, the Roof leak bonus, VIP membership, and the explanation for the FL clause on the policy. The last representative has such patience and helped me to resolve the issues, and emailed me a corrected policy. I wish they had given me the policy to review before I signed on. I did not know it does not include Freon for the AC and the Lawn sprinkler system, which I have from the old policy with the other company. Hopefully, they can make it up for me.

I put in a claim and have yet to get a good explanation as to why my water heater isn't getting covered after 6 calls and two written claims. They just say it is 'not normal wear and tear'. Today a supposedly supervisor (all have been difficult to understand) said that it was for 'overuse'. I've had one tenant in the home that was just one guy. He did not 'overuse' the water heater. How is a water heater that was insured 7 mo ago all of a sudden not covered due to other than normal wear and tear when nobody did anything excessive since insured?!!! Said manager would call back 3x.. No call back. 4th time I called back after they said mgr would call. I got call back still without full explanation!

Worst home warranty you can buy. It is not worth the money you save 'cause they have cheaper plans and all the rating online are false. They took a month to send a technician over to look at a double door refrigerator and then offered $200 to replace it. $200 to replace a thing that is going to cost at least $2000. They don't give you any options whatsoever. I will never renew my plan and never work with this company again.

This is ABSOLUTELY THE WORST HOME WARRANTY COMPANY EVER STAY FAR FAR FAR AWAY FROM SELECT HOME WARRANTY!! If I could leave ZERO stars or NEGATIVE stars I would!! I pay them hundreds of dollars a year to fix or replace my appliances but all I get from is grief and excuses. Examples: I put in a claim last year for my washing machine which needed to be replaced. They said it would take 5 to 7 weeks to be reimbursed. They still have not sent me the measly $150 DEPRECIATION value of my washing machine which I paid almost $600 to replace. They scheduled a company to come fix my dishwasher but the company was not working this week.

I reported about my ceiling leaking water, all I hear is a technician will be in touch and it has been 5 days and I haven't heard anything. I'm truly disappointed and feel like my time has been wasted and my money that I send in every month means nothing.

Before signing up, I specifically asked the sales representative if water heaters were covered for replacement in the event of a leak. He assured me they were. However, when the time came, I found out that Select Warranty does not replace water heaters under these circumstances. This was both surprising and incredibly frustrating.

DO NOT PURCHASE! Had active policy for 8 mos. First time I submit a claim and they denied it because the technician THEY sent didn't know what they were doing. I had to pay out of pocket for another company for the repairs. Call them for another issue and again, they denied the claim! I requested they cancel and refund the policy but they claim I have nothing to be refunded. This company does not do anything they say they will do. It's a waste of money!

I just purchased a 6-year Platinum Plan thru Isaac. He was very knowledgeable, friendly, straight-forward, and no non-sense salesman. I was only planning to get one-year but because of Isaac who was able to present the product clearly, I decided to get the 6-year. Select Home Warranty was referred to me by a family member who has been a customer for years already.

STAY AWAY!!!! They are CROOKS!!!! They take your money and deny claims. The customer service is horrible. They do nothing to help you. It was a complete waste of time and money. I lost over $300 dealing with these CROOKS!!! The technician told me they approve 3 out of 20 claims. Stay away!!!!

PLEASE BEWARE! This is. Terrible home warranty company. They have outsourced their customer service department to another country which has created a huge communication barrier. It took 3 months for my refrigerator to get fixed and I had a new baby at home whom I was breastfeeding. Every representative said the same thing (they were clearly reading from a script) pretending to be empathetic for my situation. Even when I asked to speak to a manager I was never able to get through to one, apparently they were never available which is insane.

To sum it up-poor customer service and communication. Had to demand cancellation for over an hour, they kept forcing me to keep their service. Finally cancelled with them telling me they will charge $75 for cancel

They are day robbers. They don't cover the things that usually needs repair. I always having difficult time with them. They never cover anything. Better to pay handyman for the job. DON'T TRUST SELECT HOME WARRANTY.

It's impossible to express my frustration over the last 4 years with this service that came with the home purchase. Every claim has either been denied or given a lowball offer. They make you find your own technician because no one in town will work with them anymore. The most recent case they offered me $35 to replace a $1300.00 3 year old refrigerator. Stay away from this company.

Avoid doing business with this company. As a policyholder for almost three years, we needed to file our first claim. Our water well pump died and we needed to have it replaced. As well water is our only source for water, getting it repaired/replaced was critical. I filed the claim the following morning with Select. A day and a 1/2 later, I was contacted by Select and told to find my own contractor to complete the repairs and receive authorization. I informed them that I already hired the contractor and he replaced the well pump which was no longer viable. They told me to submit my receipts via their portal for reimbursement.

Terrible customer service, terrible app. Had them come do a claim and tech they contracted with told them one thing and me another thing. They of course denied the claim and wouldn’t pay for a second opinion even though the tech was saying 2 different things. Said I would have to pay out of my own pocket to get second opinion.

This company calls our business every single day. We are not interested in working with them, which we express at every call. We have emailed, complained to the BBB, told each caller, left reviews wherever we can. The calls persist. If we ever considered doing business with them previously, we certainly aren't now. Harassment is not a good business practice.

The company will try and have you use the portal, but my portal claims went unanswered for MONTHS (from December 2 through February 20th). I finally called to follow up on my claim-- the portal doesn't have a follow up option--and the issue had escalated considerably to a point where it was not going to be covered, and I needed a whole new unit vs. a repair being feasible. Additionally, if you have more than 1 issue with the appliance, they will only address the issue that isn't covered... to nullify your claim completely. I paid for the platinum policy, and have yet to get assistance on anything in my home.

I switched to Select Home Warranty today. I have been with another home warranty company for quite a few years and Select home warranty offers much better options/plans for much less, and is rated much higher than the company I currently have. After speaking with customer service rep, I decided it would just be a smart move to sign up with Select.

I have been a customer since 2014 and always had good service. I just renewed for 3 more years with Jake. He was nice and helped me get the best deal I could. Plus, added extra time free! I spoke to another rep earlier and he was too pushy and I hung up.

My representative took the time to make sure I was getting the best possible plan for my budget and gave me specific information when asked. He did not make me feel pressured to purchase more than I could afford!😊 He did inform me of all options offered so my husband and I could make an informed decision.

Wayne was so pleasant and very helpful during my call! Helped me decide that a home warranty was exactly what I needed. The plan chosen fit us perfectly! I love the option of having a locked in rate for many years! Wayne, thanks for all your wonderful help! I can rest easy now knowing that I have great coverage from a reputable company.

I opened this claim because the thermostat isn't functioning correctly. I asked about using a contractor I have done business with. SHW pushed back saying they prefer to use contractors who know the claims process. OK, they contacted a contractor and made an appointment that didn't work for us. I called them and they conference me with the contractor. We agreed on 3/27 between 1pm and 5pm. No show and no call. I emailed SHW on 3/28 explaining this and said, "Because of the lack of professionalism and courtesy I wouldn't do business with this person." No response.

I recently called in about a roof leak, and I was pleasantly surprised by how professionally and courteously the call was handled. I was told a technician would be contacting me soon to confirm the next steps, which gave me peace of mind. The entire process moved quickly—within just a few business days. At first, I was hesitant about choosing this program, but now I’m truly glad I did. The professionalism and prompt service have exceeded my expectations. It’s reassuring to know that help is readily available when needed. I feel confident moving forward, knowing I’m backed by a team that truly cares and delivers real results.

My sales rep was Connor. He was extremely patient and definitely committed to getting me the information I needed. He didn't try to oversell me. I actually asked him about a multi-year option. He was pleasant and sent me the information I requested. It was a really good deal in terms duration, free months, lower copay, and a locked in renewal rate. I look forward to working with this company.

Select Home Warranty came through for us when our dryer conked out last week. I placed the claim online through the portal and the next business day I had an email with a service technician’s name, date and time of appointment. It was nice not to have to go back and forth with service agent. I entered the dryer information as requested and the tech was able to repair the thermostat that went bad within the hour. Best $85 ever spent. Southern Repair is alright in my book.

Great coverage, great cost, very helpful, not pushy on sales, very understanding, was very well explained to me, all my questions was answered quick and very well, no quick one-word replays. Would totally recommend them over anyone else I have tried. Seems most don’t have anyone in my area to work on things. One I did before never found anyone. The whole 3 years I had them was a nightmare.

The sales rep was amazing! He got me a discount and signed me up right away. He didn’t overwhelm me with too much info. He was super quick, clear, and to the point. I really liked him. I’d definitely recommend him to anyone in my family or friends. He even got me a discount of $75 for my deduction.

The bathroom had a leaky faucet. Unfortunately, this was not covered in the plan I paid for. Once the contract ends, I will re-evaluate my cost vs repairs to see if I will continue with the home warranty. You really need to read the fine print to know what is covered and what's not covered. Overall- I'm ok with the service.

Mike ** was the person I talked to over two days while making decision for new home warranty company. He was very helpful, didn't mind answering a ton of questions, and I was able to communicate with him via email which was best for my schedule. He also was willing to wait while I researched 3 other companies. In the end the his customer service won the deal. I can't comment on tech service yet and honestly hope I never have to call for service!

Jonathan ** was friendly, courteous and professional. I kept his contact information from last year so I could contact him for my renewal. He was very helpful with my policy renewal and helping me decide what to do. I would highly recommend him to anyone that needs a home warranty. Thank you, Betty **.

Mike ** was excellent agent. Very informative. I asked several questions, and Mike was patient and answered all of my questions. Very easy to talk to. I selected the Platinum Plan. I'm a widow so I need help in maintaining my home. I think Select Home Warranty will give me the help I need if anything breaks. I recommended Mike ** and Select Home Warranty to several people.

We are very happy with our representative we talked to. He explained everything about the contract and was very knowledgeable. I called other companies, and they were higher in price and for less coverage. We feel we are getting the most value for our money. We would recommend them to friends and neighbors.

I am writing this review in March 2025. Around the end of February 2025, I contacted Select Home Warranty to obtain a Request for Quote and a copy of their contract. I was very impressed with how quickly they responded and provided the information. However, the sales person emailed me a sample contract. I contacted him and asked if he could send me a copy of their actual service contract. I was told that they only send it if you sign up for the service.

Bill was so helpful and kind. He understood my needs and helped me file my claim. I have a water heater leaking and felt concerned it may be ready to fail. Bill heard my concern and gave me confidence in your process. Thank You all so much for having an employee like Bill. Love You All!

DO NOT PURCHASE A POLICY FROM SELECT HOME WARRANTY! Terrible customer service (received more attitude than I have ever experienced from a SUPERVISOR), lied about specific policy details, and don’t actually offer any real help/money with replacing appliances.

Ron ** assured me everything on the policy I purchased, and other items not mentioned would be included. He verified with email policy, my review is not for a free month of coverage. Ron was exceptional in his professional knowledge, kindness, patience, and caring way he addressed my situation. If there were 10 stars, I would give him 10. Sincerely, Georgia **

I called so many times and talked to many agents. I am still waiting for email respond. They said I will get email confirmation refund processing in 24-48 hours. Never received it yet. I sent email with invoice to them. It’s been almost 2 months. Finally she talked her manager about this case. I have to wait another 7days to get email. Hope it clears soon.

I have had several claims with Select and they have taken care of the problem. They are very responsive to clients. I have had the service for over 5 years and had good service every time. I had several plumbing issues and they took care of the problem in a timely fashion. I referred the Select company to several family and friends. They all have had good experience with the company. I plan on keeping the service as long as I own the home.

Mike was very helpful. He even showed me how to save money. He asked if I was a Senior and Seniors save even more. Which I have to say was very helpful. Hopefully when I eventually put a claim in, I hope that I would have no issues. Thank you Mike for your assistance in this matter

I inquired about Select Home Warranty options and deals. Sean reached out to me and gave me a much better deal than the Warranty company I had been using for the past four years. He was very personable and the process was very easy. I lock into a great rate.

I have many appliances and have used several different warranty options (some from the manufacturer, others from 3rd parties). The idea of everything "under one roof" was appealing and despite the myriad of questions, Justin was patient and answered everything to my satisfaction. It is concerning to leave what you know and to make such a significant change but Select made it easy and it came with peace of mind.

Mr. Jerry ** was very helpful and presented me with ALL my options and discounts. He was very helpful and not pushy. He sent me all my documents very quickly! I feel I will be getting the coverage I am looking for. I would recommend Select Home Warranty and Mr. Jerry ** to anyone.

I got up this morning and started running hot water to wash dishes and there was no hot water. I then went and called my grandson before he went to work. Asked him to check on hot water heater and when he checked he found water on the floor. He went to back yard and turned off water. I then called Select Home.

The salesperson, Ed **, was very helpful. He told us about the senior discount plan that we were eligible to choose. We were able to understand him because he spoke English clearly. He was able to answer any questions that we had. We haven't used the coverage yet, but a friend who referred us has been happy with her policy.

It was fast and easy to get a home warranty from you. I just had to scan the QR code and the customer service rep was able to set me up with a great plan. I look forward to having a long relationship with your company and I really like the fact that your company covers roof leaks

The sewage line in our home got clogged. It was backing up into the house. I had an emergency, I called a license plumber to unclogged and repair line. The line was 27 feet long located underground leading out to the county sewage. A new line was replaced with heavier gauge pipe. It was cracked with roots growing into it.

Sales & retention called to renew my service, which I had completely forgotten I even had. I sold the house last year. The representative was rude, condescending, & sarcastic when I told him I sold the house and went with a different provider. He immediately started bad mouthing the other service. When I stated I wasn't going to argue with him, he started mocking me then hung up. Never got a chance to get his name. Better services out there if you do your research.

Dishwasher is leaking and paid our claim price to have service come out. Service told us that our warranty would have to replace the dishwasher. Select Home Warranty claims that it is not a coverable repair so they will not fix it. I'm out the service fee, the warranty fee and still have no dishwasher. I'm beyond frustrated and would not recommend this company at all. All interactions over the phone are with a foreign call center and extremely hard to understand.

Avoid! Used them for 14 months with no claims, then our water heater and AC went out. Leak in water heater, denied. They don’t cover leaks. Ac blower went out, paid $100 deductible for technician to come out, only to get denied with that as well. They don’t do electrical on ACs. Then we got to pay a $75 cancellation fee after they refuse to fix the only two issues we ever had with them.

I called in to claim a problem with our garage door. Our tension spring broke and snapped the cable. We could not even open our door. It took 3 adults to lift the door!! My problem was taken care of immediately and the garage door owners have contacted us and are coming out within 24 hours. Thank you for your quick response!!

Entered a claim on the site. I was contacted an hour or two later. I was set up with a repair person and was advised that they would be out the next day! Thank you Select for taking care of this in a timely manner. The last company I had would have taken up to a week to get someone out. Thank you!!

I appreciated Fred **' offers and his help in finding the right plan for my new home purchase. I look forward in working with him as my representative in the future. He helped me find a plan that fit within my budget which is super helpful especially since I am purchasing a new home.

After an unpleasant experience with another company, I called Select Home Warranty. Ryan ** explained the products and the pricing that was affordable to me with the platinum plan, and I became a happy customer immediately. Ryan was able to answer all of my questions in a patient and professional manner.

I worked with Bruce ** on a Home Warranty. The process was very smooth and went well. After receiving the policy information I found an issue that I needed explained/corrected. I left Bruce a message and he called me back in 10 minutes. He understood my concern and made a change to the contract language that satisfied my concern. He is excellent.

On time as scheduled and promised. Technician provided good technical expertise and service. He was able to recommend a good course of action and seemed to know what he was doing. Technician seemed to know his way around the equipment. Repairman was congenial and cleaned up after service. I would be willing to use him again in the future.

RUN from this no-warranty company! I was with this company for about 8 months and it was the worst experience I have ever had with a warranty company. I would give Select Home Warranty "0" stars if I could. To start, when researching this company you speak to someone whose first language is English, but after you sign with/pay them you only speak with people from what sounds to be India and you may or may not be able to understand them. They have difficulty getting technician to come to your home, no matter the concern.

Thank you for your assistance in obtaining a home warranty for our condo purchase. We appreciate the agent's information about the warranty program, great explanation, and offering a senior discount. Congratulations on your warranty rating, helped us in our decision process. We hope we never have to use it, nice to have appliance coverage. Thank you.

I got a call from Jeff and he quickly explained how Select Home Warranty (SHW) was different and better than another company I was considering, and he talked about specific features and issues about the other company I was considering. The SHW rate was significantly better than the other company and I liked the convenient payment plan credit card option.

Jeff ** was very professional and handled every question I had about my new service contract. Stated my service will begin on the day my old warranty expires with a different company. Which I don't wish to address at this time. I would definitely recommend Select to my family and friends.

I changed my policy from one policy to this one and the agent that handled my policy with Select is Sam **. He explained everything to me about the policy very clearly and I appreciated that. He answered all my questions without me asking much of anything. Also I received the same policy that I had with my other policy for less. The only thing the service fee is a little more but it’s ok because it’s worth the little bit extra.

I was looking for a new home warranty, they were quick to reach out, very informative and quick. He was professional and answered all my questions. The process to sign up was quick and easy especially for being over the phone. I look forward to my future with the company.

This is the worst home warranty plan I have ever had. I had one before that changed owner, so I opted out and searched for a new place. This is how I found Select Home Warranty. I had 2 claims with them, once on my fridge water line that when the guy came "fixed" it until the part came in. That lead to a water leak under the fridge I didn't know I had, and it messed up my flooring. They didn't care. Then had a claim on my dryer and they said it was too old to fix and offered a whole $75 to help replace my dryer. BUT they would not send the money until it was fixed or replaced, and I sent in an invoice and they needed 30 days to repay me.

I had great experience talking to Lucas and he provided exceptional service and product what exactly I was looking for. Highly recommend it, it fit my needs and covers entire house the best possible way I need. This coverage also includes the house roof coverage which is added benefit. He also provided additional information on multi home discount and take the warranty with you discount.

Was super easy to file a claim. The company was super easy to deal with and ensured that they understood my request for repair. I would highly recommend this warranty company to all of my friends. I have had a few of these warranty companies in the past and this was by far the best experience that I have had with any thus far. Great customer service.

Great company and amazing service! They are really good company all together. When my washer wasn’t working anymore they came right away and took care of it for a low cost. Friendly and great service. I love this company!! If you are in need of a good insurance for your home reach out to them. They are great!

I had a devil of a time logging into the electronic claim portal. I was very fortunate to get in contact with Zack. This young man provided superior service...First he worked the sign problem...Never solved due to a glitch in the website. He then entered my information and filed a claim the old fashioned way. Zack is knowledgeable, patient...A real professional. Select Home Warranty is most fortunate to have Zack...Please pass my appreciation for a job well done!

Jake ** was very friendly and answered all of my questions. He cleared up any questions I had and provided quality service. The plan is comparable to what I already have, but is offering more service such as 24/7 contact. I like that I have an opportunity to review the plan and get all my questions answered. Someone called me almost as soon as I entered my information and that was awesome.

Select Home Warranty first came out and repaired my washing machine, I later communicated with them concerning the problem that I am having with my garage door. They are now in the process of finding me a technician to come out and check the garage door. My contacts with Select Home Warranty have all been positive.

I had to call in a claim for not 1 item but 2! We had an upright freezer that stopped working on a Wednesday and our Washing Machine on a Friday. Needless to say, I was not a happy camper when I called my claim into Select Home Warranty. However, when I spoke with the Customer Service Representative she not only reassured me that she would put a claim in for each item. Now all I need to do is wait for an email telling me how the claim is going to be handled!

Our AC unit was not cooling. We called Select Home Warranty and they had a technician at our residence within forty eight (48) hours. Technician diagnosed the cause and provided an estimate for the repair. My cost was for replacing the leaked Freon which is not covered by the policy.

We have had a policy with Select Home Warranty on our current home. We have only had two service calls, but we have been very pleased with the ease of requesting and receiving service. When we decided to purchase a home in another city, I called the representative who sold us our original policy, Jake Hill. Just like our first call, he knew exactly what to do and was extremely helpful during the process. We can't say enough good things about the company and its outstanding employees and contractors.

Great representative. Answered all of my questions. I am confident of great service moving forward. This product has great value. Highly recommend. They offered a quality product with a superior price. They give special incentives for a senior like myself. He checked to see if I qualified for other incentives. I was able to add sump pump protection. Plus they will repair my roof for free. The service call of $75 is reasonable

I recently signed up for Select Home Warranty and had a great experience working with Lucas Smart. He was knowledgeable and made the process easy by explaining the different plans and pricing clearly. The coverage offers good protection for home systems and appliances, and the pricing feels fair. So far, everything has gone smoothly, and I appreciate the peace of mind it provides.

This my first claim with Select Home Warranty, and we have an issue with the water heater been leaking, the customer service give me the impression that she was in a hurry and she wouldn’t explain the process of filing my claim, I had a few questions and she just answered them in a rush. I hope the rest of the process of my claim won’t go as rush as she did.

Our salesman's name is Ed **. He was very polite and courteous and knew the product very well. He also answered all my questions and was very intelligent in all respects. At the end he even asked if we were seniors and we said yes (81 and 85) and he said he could save us even more money. We are very pleased.