Select Home Warranty Reviews

Very easy. Sounded too good to be true. However all, my questions were answered.. No. No complaints so far since signing up today and with reviewing contract. I've been with other companies before. I hope this lives up to their claims. I wish these companies would also offer a maintenance for an add on. I had to call back due to email went to spam. The guy was nice and helpful. Hope will not have problems. Excited and pleased with current offering.

Absolute rip offs. I’ve been waiting almost 8 months for a refrigerator repair and finally they are going to repair but only pay for the part. NOT LABOR. Have a 2nd issue with my dryer and again. ONLY PAY FOR THE PART. Even the tech said they are a rip off.

Rep was courteous and answered all questions however he did not mention the limitations of the contract. We did not use service yet just spoke with sales rep. We also received a email from another Select sales rep that had a better deal From Brett ** after we paid the higher price. After reading the contract there was many requirements to get coverage

I spoke w/ Wayne and got good help, however, when I clicked on link sent to me by Wayne it would not work! Luckily I was transferred to someone who could help but I think he went over and beyond giving great customer service. He said he wanted not only would help but would try to give their best deal. Me and wife are 73 and 75 yrs old and looking for the best least expensive rates because our income demands frugality. Well, Alan got me the best deal with extra months service and a super deductible that I just could not pass up! We’re so happy and this is a shout out to Alan for everyone to hear! Thank you so very much! I won’t forget his kindness!

Just decided to purchase a home warranty. Agent was very helpful and hope all works out well with it. Will know more when we have to submit a claim. As someone turning older, now a senior, we think we need help instead of trying to fix things ourself. We have heard good things about this company and decided to try them.

The new registration was convenient and easy. Brett ** was my customer rep, who was knowledgeable and helped me with choosing and providing the what I exactly needed for my new property and the existing one. Overall, I am happy with the representative and my policy. Will definitely reach out to Brett again in the future. Thanks.

Very helpful thorough agent. Answered all my questions ands targeted our satisfaction. Recognized our public service and gave us a discount for our ages. I hope we never have to test their service but I'm optimistic. They came in at much less than their competitors. They sent a proposal and answered our questions after we reviewed it

I had a great experience working with Jeff **. He explained the home warranty program and the Select Platinum product in detail. He was very knowledgeable and answered both my wife's questions and mine thoroughly. We were both very impressed with Jeff's ability to explain the Plan and purchase options.

Was looking for home owners policy. Did some research, this one was highly rated and was rated as having the best value in the industry. When I called I got rep Adam **. He explained the policy and what protection it would give us. We are retired and was looking for a way to take care of unexpected expenses.

My representative was personable and provided me with the information and a quote I requested. Although I ultimately chose a higher out-of-pocket option, it was a more cost-effective and valuable longer-term option. He appeared to genuinely listen to my needs and ensured that I received all discounts that I qualified for and was not forceful about the more expensive options.

The Worst; Buyer Beware....I want to share my absolutely terrible experience with Select Home Warranty and urge potential buyers to beware. The warranty contract is filled with so many exclusions compared to other companies that it feels like nothing is covered. Recently, my A/C outdoor unit stopped working during the hottest week of the year. A technician was dispatched and determined that both the run capacitor and hard start needed to be replaced, and that the unit was low on refrigerant coolant. However, when the technician began the work, I received a notification that my claim was denied due to the refrigerant clause in the contract.

Really efficient and helpful. Great experience and made it easy. I appreciate him reaching out to us to provide a better quote and explaining the nuances of the plan. I also liked that he reached out initially over email instead of phone.

Extremely disappointed with Select Home Warranty. Unexpected charges everywhere, and the $75 deductible was a complete waste — they deny almost every claim and hide behind fine print in the policy. Service is slow and frustrating, and it’s nearly impossible to get clear answers. The customer service manager even promised to call me back but never did. Would not recommend.

Roman ** called me after I researched companies. He was very knowledgeable. I have never had a home warranty so am hopeful that this is a positive experience. Thank you Roman for answering me questions so thoroughly. I have already shared your information. Will definitely keep everyone updated whether I have positive experience in the future.

I called your company this evening to discuss a new annual appliance warranty. I had the pleasure of speaking with Mark **. After several minutes, Mark convinced my wife and I to agree to an extended contract that American Express was offering. We appreciated his patience answering our many questions and his professionalism. We will definitely recommend Mark and your company.

Nothing's covered… Washer hose not covered, coil for AC not covered and got harassed because I wanted to cancel plan… BTW I had the best plan and still got stiffed. Run and I mean fast🏃‍♂️ right by this scam of a Company!!!

I did not know there was an exclusion on my policy that I specifically talked to the sales agent about. Had I known this I would not have selected SHW for my service company. I feel defrauded. I will most likely cancel my policy and demand a refund of all premiums paid, as this was the first time I tried to use the service and it was an epic FAIL!

Do not give this company any money! We had a 3 year plan and ended up needing to use them several times and every time was a total nightmare. Read the fine print: they will not cover many things that you assume they would. Including the extra coverage we paid for our pool. Our Booster Pump for the Pool Sweep went out, guess what, they don't cover it (even though I couldn't find anywhere in the paperwork that excluded Booster Pumps).

We bought the warranty in April, our AC goes out & they won't cover to repair! The unit had electrical issue which made the motor blow & they're saying our entire house electrical is what caused it when nothing else in our house was affected. So now we have to fork out all the money to fix our AC!

I was just contacted by Lucas at Select Home Warranty. He was polite, professional, and extremely knowledgeable. He was able to answer all my questions with ease. Overall it was a delightful experience. If everyone at Select Home warranty is as professional as Lucas, I’m certain I will be a long-term client.

My air conditioning unit failed on June 2, 2025. I filed a claim, and Select assigned a contractor. Days later, I was told they replaced the first contractor because he was “too expensive.” They then sent a second, cheaper contractor who turned out to be inexperienced and unable to properly diagnose or repair the issue. The 2nd technician came on June 12 and replaced the capacitor, but the system still didn’t work. After my tenant reported the issue again, the technician returned several days later. He said it might be the condenser fan motor, but he wasn’t sure, and also wasn’t sure if he could get the part. He told me he needed to talk to Select. After that, Select denied the claim, saying the unit had “shorted to ground.”

Had a very good experience. The agent was very knowledgeable. He guided me to the right plan at a very good price. He broke everything down in an easy, understandable way. I am glad that I called this company to get a warranty. They seem like they take care of the customers. Answered every question that I had and didn’t have to think about it.

I purchase this plan because I am retired and fixing appliances. And things around your home can get expensive when I solicited by this home warranty Company. I called the number and the gentleman on the phone told me that my coverage would cover everything applying twice in my home. Also told me that if it could not be fixed repaired, it would be replaced. All that is not true. They lie to get you to buy their policy. And they give you nothing next to nothing. I paid $65 for a tech to come out for my deductible. And they're giving me $200 to replace a $500 to 600 $ dishwasher. That's 3 and a 1/2 years old.

Horrible experience with this company! Stay away and save your money. Every single HVAC technician they've ever sent to look at my units has been at least clueless! The company has never paid a penny to do any kind of repair for my AC system! They don't cover anything!!! BEWARE.

Worst warranty company I have ever experienced!!!! They are not from the US number 1 and 2 they try and get the cheapest companies who usually don't speak much English to come out and are usually incompetent. We have been dealing with our Viking oven for over 2 months now with it still not working and they are still giving us the run around and basically telling us to go find a different oven company to come out once again and diagnose it again and pay out of pocket for this new company to come out even though it has already been diagnose but the first guy stopped communicating with us and with Select so they sent out another incompetent company who didn't speak English, and couldn't even ask me for the model number... Had to pull it up on his translator app on his phone.

Gentleman was helpful in helping me with my leaking water heater and setting up a appointment. Also helped me understand what kind of plan I have. It's my first claim with Select Home Warranty. Now just waiting for service man to call. I'm hoping this will happen quickly and successfully.

It was an easy process, we purchased 2 contracts at this time because of how good the policy seems to be. Jake seem to put my mind at ease on all the things that these policies cover. We hope to not have to use it, but we feel so comfortable if we do!!

Lucas is a great salesperson. The only thing I didn't like was the "this price is only good for this call" used car sales tactic. Time will tell if it pays for itself as for the first 60 days it will not cover replacement of any part. I get the first 30 days but most repairs require at least a small part to be replaced.

I was referred to Bruce ** by my neighbor. I found that Bruce was everything that she had stated. He was the epitome of professionalism and provided Stellar Customer Service. Is knowledge regarding the policies and products was exceptional. I was completely impressed as he was able to answer all my questions and elaborate in detail regarding products offered. I was give a phone contact for him and the assurance if there were any issues he would be there with resolution. I can truly say that Bruce is a valuable asset to the Select Home Warranty organization. Thank you Bruce for your knowledge and information provided. J. Rush

Representative was polite considering this was a new experience for me. He answered all my questions and seemed honest and knowledgeable. I have not used their services as of yet, but this company was recommended by a friend who is originally from New Jersey and now resides in Fl. She highly recommended Select Home Warranty.

The agent, Bruce **, was very courteous, patient, and informative. I was having problems signing in to the portal online and had to contact again for help with that and was very helpful and patient since I don’t have a lot of experience dealing with online information. I would recommend to my friends and family.

If I could give them 0 stars, I would. Right from the beginning, I had issues. I had bought the warranty when I was closing on my house in a couple weeks. I had issues with lending and the deal almost fell apart. I called and asked if it were to fall through, would I be able to transfer this to a different property or potentially get my money back. The answer they gave me was a rude "We'll cancel you and not give your money back. Let me get right on that." I replied with "NO! That's not what I said, I'm just seeing my options", to which they replied they were cancelling me and I argued with them but never felt sure they hadn't cancelled.

Very easy to work with. Knows his job and info very well. Was very thorough. Provided all my needed information. Ask many times if I had any questions. Made sure I understood everything correctly. Told me about the veterans plan also. He was very polite and understanding working with a senior.

This company is the worst. I would strongly consider not using them. They lie and misrepresent their coverage. Even though they acknowledge their mistakes, they still think it is ok. DO NOT USE THIS COMPANY!!

So far have had a good experience. The rep was very professional and explained the coverage well. The promo price was reasonable. I will recommend to friends. Am Interested in getting discounts whenever possible and looking forward to using my warranty if the need arises. I found that this home coverage is less expensive and has more items covered. I was with Choice Home Warranty, and had problems with the contract coverage. Hoping this will be a better experience. Thank you.

Don’t waste your money, they never cover anything, they have clauses for everything that prevents them from covering any of your appliances. They will keep denying your claims and they will pull up those clauses to justify why they denied the claim. I don’t recommend them at all.

This is the worst warranty company. No US support. The call center is clearly reading from a script. You get talked in circles with nothing getting resolved. I put in a covered claim for pipes leaking under my house. NEVER was contacted by a plumber. I was told by the call center they can't talk to dispatch. Even cancelling this warranty was a nightmare and I will be surprised if it was cancelled and I receive a refund. To add insult, they charged me $75 to cancel. This is after they never fixed the claim. USE ANY OTHER COMPANY!

Beware of Select Home Warranty. Frustration over a broken washer and dryer. Denied claims, poor repairs, and refusal to cancel my policy without fees despite their failure to deliver. Paid out of pocket while they did nothing. #ConsumerAlert #WarrantyScam #SelectHomeWarranty False advertising and lots of hidden fees.

Is very helpful and professional. Prices are very fair not too expensive. If you looking for a company for home warranty they are a good company and will help you anyway they can to ensure you are satisfied. So try them out. You will not be disappointed. Oh and don't forget to renew before it expires. Thanks 😊.

Terrible experience! We've had home warranties for over 5 years and never had to pay for covered repairs—until now. Select Home Warranty refused to cover our A/C compressor, even after confirming on recorded calls that it was included in our policy. They sent a technician who charged us $60 and then denied the claim, causing us stress and suffering in 100°F heat with 3 kids and elderly parents at home. This company is dishonest, misleading, and only knows how to take money from customers. Stay away—they will harass you and deny what they promised.

Jake ** helped me with my order. He offered me many different payment options and also asked if I was a Veteran and also if I was a Senior.... Very easy to talk to and was very informative and very kind and courteous .... I had looked at many plans from different companies and this was the best bang for the buck.... Thanks Jake.

After weeks of research, we decided to go with Select for our home. The rate was great as well as the copay for contractors. We dealt with Charles P. Who was attentive and respectful during our conversation (Thanks Charles). Although we only signed for one year we are excited for working with SHW and potentially signing a long term deal.

I had them out for 3 different appliances in 3 weeks and they denied all claims. As long as I have had them they haven’t covered anything. I have the highest plan too. They always have a reason to not cover. It’s a total scam. I am reporting them to the BBB.

All my questions were answered quickly and politely. I knew exactly what I was receiving before spending a dime. Very satisfied with assistance. The coverages provided were exactly what I was looking for.. I hope I never have to use their service, but I am satisfied that if I do, it will be money well spent.

My Platinum home warranty. Applying online plus a live customer service was great, so far. The coverage is a huge inclusive for all services that I can think of. I was hesitant at first with so many good home warranty services offered online. I was a home warranty subscriber at one time but decided to disenroll in the past due to services not inclusive. This time, my hopes became alive again. I hope, SELECT HOME WARRANTY won't disappoint me.

Great coverages and price with my new home! Coverage for pool was very reasonable add on. Loved the 3 year option and the bonus months on promotion. The locked in price if you do a 3 year is also very nice addition. Overall great buying experience with a good policy to back the process. I will recommend the policy to all people I meet.

I just wanted to say thank you to Lucas ** and the Select Home Warranty team for being so informative and helpful during the policy purchase process. All of my questions were answered and Lucas provided several options for me to choose from that fit my budget and coverage needs. I purchased a multi-year policy for each of my properties and feel good about the decision to choose Select Home Warranty.

Excellent customer service from Connor. He was very pleasant and helpful. A great asset to your company. Happy with the offer he was able to provide. It fit our budget and needs. Look forward to working with Select Home Warranty. Great value and I hear great customer service. Thank you Connor.

I had been in the market for a new home warranty plan. Called them and Brett was very helpful. Many plans they can offer to fit your budget. I highly recommend this company for a fair quote. Good customer service. There are many companies out there. If you compare plans, this company is the best.

Total scam company, they don't answer the phone, promise to call back and never do, they pick the crappiest, cheapest service providers and the worst part, they are using a clause in their own contract documents to get out of paying for a repair: Beware of clause 9.1.2 is talking about exclusions to coverage, this clause starts talking about "appliances and systems" and at the end it says "This policy covers mechanical breakdowns" and it has a list of exceptions, including "Installation" as not covered, You'd think this is saying it does not cover the installation of the appliance, but they're using it to say it does not include the installation of the replacement part, which means they're not paying for the repair, only for the part.

I have 4 claims that I got authorizations for. No company here takes Select Home Warranty for payment. I let the company know this. The representative that issued the claim number said to send in the bill when I paid it and I would be reimbursed. I still have never been reimbursed on any of my claims. They are now saying I didn't get authorization first, then they said the company needs to send in for authorization, but the representative said because they do not take SHW, because they never get paid, I had to pay out of pocket and get reimbursed. But they will not pay me because they said I have no prior authorization. Then how do I have 4 authorization claim number for work to be done? They are refusing to pay me for my out of pocket payment that they should be paying.

Brett was very informative and very helpful. I appreciate the information he quickly provided. I look forward to a positive experience with Select Home Warranty. I appreciate Brett's efforts to ensure I receive the best value possible, and I have recommended his service to my friends for their own review.

I've had Select Home Warranty for 2 1/2 years. I bought a brand new home in 2022 with new appliances. Whirlpool appliances. I recently canceled Select Home Warranty because of their unprofessional, zero leadership, unacceptable service! My ovens display circuit board went out, I called and made my claim. They sent out a service guy who didn't know anything about the circuit board. He literally did everything I tried to do already to reset it. No luck. He placed a claim with Select Home Warranty and Select Home Warranty denied. Mainly because they oven was no longer available.

I was assisted by Daniel ** during the process to obtain a Home Warranty and He provided the utmost professional service. I am very satisfied with the way he handled the process. He listen to my needs and provided me with enough information for me to make a decision. Excellent Service.

Albert was very helpful. Respectful. Answered my questions. Immediate response to my call. Explained the payment process to me. I had question of making payment with debit card vs a check. Website was also very informative. Showed choices of coverage.. Customer service very accessible to very convenient process over the phone..

I reviewed many Companies who provide Home Warranties. Select Home Warranty was very thorough and timely in communicating and providing all info to complete my new requests and 6-year Platinum Policy. Jonathen’s work exceeded my expectations in completing and closing this policy. He was a pleasure for me. Thank you Jonathen!!

When I went over my contract with a representative they assured me the items were covered because I was purchasing the best plan. Both of my repair request were declined unless I paid more money. I requested my account be closed. They wanted more money to do that. I spent 3 hours on the phone only to be told if you want something fixed or to cancel your contract you will need to pay more. Watch out. This company is a scam.

Do not cover what their policy states. Have a dishwasher with issues. The won't cover it. Why? THEY SAID THEY DENIED THE CLAIM BECAUSE THEY DON'T COVER DOORS! Though the policy states: "This Agreement covers all modules, components and parts of the dishwasher necessary to the functionality of the dishwasher. (i) Control board (ii) pump (iii) switches (iv) drain pump (v) temp control (vi) heating elements (vii) drain lines." Every dishwasher for 30 years has the is controlled by the door!

I spoke to Adam, the sales rep, on the phone. He was professional in our conversation and he answered all of my questions. He was pleasant and detailed when he answered all of my questions. I decided to sign up for the warranty coverage. I appreciated his information. Thank you very much.

I recently purchased a home and while there is nothing that concerns me, it is a small price to pay for peace of mind. The service was great; it was simple to set things up. My agent was knowledgeable and easy to work with. My biggest concern was a septic system because I've never had one before. This warranty covers that system.

I had a good experience dealing with the salesperson from Home Select - they answered my questions. Hopefully they live up to their promises. If the service lived up to the promises I will recommend them to others. I believe the value is worth it. One key thing I was told is that there is a replacement promise meaning if the product can’t be fixed it’s replaced.

Sean with his product knowledge, his clear congenial manner and exceptional customer service made the application process both easy to navigate and a pleasant experience. Bonuses were Sean’s relevant and valuable suggestions and advice resulting in a home warranty that significantly exceeded my expectations in value, in coverage, in economy. Thank you!

Select Home Warranty's Claim persons have been very helpful and professional. Currently waiting to see how the warranty repairs pan out at this point. I am waiting for the contractors for my issues to contact me to make an appointment to do the repairs etc... So far easy it was easy to reach a claims specialist, and everything is emailed to me with claim number etc... People that answer the phone are very Thorough. Agents are also very Informative and knowledgeable. Agents are courteous and Attentive. I believe this warranty to be of Great value. I would highly recommend this warranty company for all your home repairs and replacements. Mark M.

One of the worst claims processing and homeowner portals I've seen. In order to access the portal to do anything, you must enter your email address, receive a token at that email address, then enter the token in the portal to gain access. I never receive the email with the token, forcing me to call customer support and wait in a queue. It took a week for them to process my claim just to get a technician to my home for diagnosis.

Home warranty protection. Because we finalized on the 3rd of July it is taking a while to receive our final contract. Hopefully by Monday we will have the final contract. Our agent was very good and responsive. The added incentives for extended contract made his offer too good to pass up. WE look forward to a long relationship with Select. I would recommend Jefferson to anyone looking for a home warranty.

Not sure about the actual home warranty as we literally just bought it, but the sales rep Ryan went out of his way to get us the best deal. Obviously he wants to sell something, but I was already set on a price and told him I was ready to buy since they had a sale going, but he went out of his way to get me an even better deal that I was not expecting nor asking for. More importantly, when I called I got an actual human being that sounded like he was in the same time zone rather than someone reading off of a prompt.

Simon Walsh provided great service in a non-pressured manner. He offered an excellent price for extended services that have the option to transfer when I move to a new home. Simon was polite and informative. I compared this service to two other providers' offers and found this to be the best of the three. It's also the highest rated on the site I checked.

So far I've only purchased 2 warranties for my home and my condo. I haven't yet used the service so I can only comment on the sales rep I spoke with. The representative I spoke with, Jake ** was patient with me, explained everything, was helpful and never pushy. He was pleasant and I appreciated the simplicity of the transaction and the price and the service seemed like it was much better than the warranty I had with another company.

After comparing several companies home warranty plans I contacted Select Home Warranty customer service. I spoke with agent Bruce Allen who walked me through the different plans offered. We went over the plans options, coverages and current incentives. Bruce ** made the entire process easy and stress free. I am happy with the decision I made to purchase a plan with this company.

Jake was very polite, patient, and knowledgeable. I will definitely recommend. He answer every question and concern I had. Just had a very bad experience with American Home Shield. I like the fact that all calls are answered in the United States. I am looking forward to doing business and recommending to friends and family.

Lucas was awesome. He was well spoken and helpful. He knew the product and we purchased the product for a 25 unit investment property. I would recommend this product to others. Thank you Lucas for a great experience. Signing up was a breeze. Spoke with other companies but chose this one.

Called to discuss possible contract for my home. Ended up agreeing to coverage on one property, the second to be discussed with my wife and I am to get back to them next week to obtain it or not. Agent provided good service and was accommodating re: my need to review further with my wife on other property before committing.

Select Home Warranty does every thing a scammer does, promises that your appliances, Garbage disposal, A/C.....and W/D etc.. when submit a claim they can't find a technician to analyze your problem, then "we do not cover that part" or you have to replace it yourself and pay for the service and then we will decide how much we will reimburse you. If you can understand their "customer service" personnel.....that's......do not buy this "warranty".

Submitted my claim on 6/23/25. Called to check on my claim on 6/26/25 since I had not heard anything from Select Home Warranty (other warranty companies call and keep you in loop) and told them I needed to know something as I was hosting a very large graduation party and needed to use the refrigerator. Was told that they would escalate my claim and let them know my predicament and that I would hear back by 1-2 business days. HEARD NOTHING. So I called again on 7/3/25 because now my freezer portion was out and I had lost all food in there just to be told that my claim had never been escalated and that he would now escalate again and I would have to wait 1-2 business days (heard this before) and suggested we buy ice daily to keep our refrigerator cool. Big thumbs down.

I talked with Charles **. He was informative, easy to work with and NOT pushy. Select Home Warranty is highly rated and if all customer service is like what I experienced today I would agree. Hopefully I won't need to use the service. I would definitely recommend to a friend.

I called to get quote and spoke with Jonathan. I was not sure about making the change, but the package coverage and price offered could not be beat. Jonathan was courteous and professional. He took his time going over the coverage so that I fully understood. I think that is what the difference for me. Thanks Jonathan, I appreciated your assistance.

They deny every claim. I've had 3 different claims and the 3 different repair men all said themselves they have NEVER seen a claim approved. They will find a reason to deny any claim. They also pigeonhole you into selecting a problem so the repair guy will only look at that issue instead of finding out what is wrong with it themselves. Ex. My ceiling fan isn't turning on idk if it's a problem with the light switch or the fan itself. They wouldn't accept that and would have to put in 2 separate claims for on issue that's $85 service call for one problem broken into 2 so now $170 that they will deny. Nothing is EVER normal wear or tear with this company. Electrical board in my oven went out and was denied for improper maintenance... How do I maintain an internal component?

I was considering a warranty here at Select Home. So I was Shopping for price for what you get, The Rep on the phone was Nice. I asked about Limits of their Liability, example If My Ac dies and can't be repaired, he said they replace it with new, Truth is according to their website ac was capped at 3 grand top. Not exactly true... So were some other items like electrical, It had a 500.00 cap... An Electrician bill could exceed that easy.. SO No Thanks. PASS.

Ed ** helped me and was patient, insightful, and helped me to find the right plan for my needs. I felt confident in my choice and was overall happy with my experience. I liked the option to purchase coverage at a lower annual rate for a longer term plan that is transferrable and option to cancel. It felt like a win win for everyone, and not a scam like other companies left me feeling.

I had a great experience with Select Home Warranty! My service rep Sam was able to clearly explain the service and made sure I was able to get the best price possible. He made me feel safe and comfortable with this big decision I needed to make. It was quick and easy to sign up. I am at peace of mind to have my home protected with Select Warranty. I will recommend this company to my friends and family!

HIGHLY DO NOT RECOMMEND!!!! They tell you EVERYTHING is covered but the icemaker is an extra $125. We bought the one year package and the first month we filed a claim for a leaking refrigerator we waited 2 weeks for a maintenance call. IT NEVER OCCURRED!!!! They offered a free service call when I called in the first time. The second time the gave us a free month. The third call I demanded a refund. They indicated it would be a prorated amount plus a $75 cancellation fee!!!! FOR WHAT???? THEY DID NOTHING!!!! RUN RUN RUN. AMERICAN HOME SHIELD IS AMAZING!!

Select Home Warranty not only gave me a discount for renewing, but discounted further due to our employment situation and though we live in small town with few participants, it's easy to get approval for the repair company of my choice! Though I was offered a free month for this review, I offer this review freely and truthfully!

As a real estate professional, I cannot recommend Select Home Warranty. They advertise a comprehensive homeowner's coverage in their sample policy, but when it comes time to receive the actual document, it doesn't match what was promised. This feels like false advertising. To make matters worse, their customer service is unresponsive—I've called multiple times with no callbacks. This experience has been incredibly frustrating, and I urge potential customers to think twice before choosing this company.

What an absolutely horrible company. My HVAC stopped working. The technician recommended a total replacement due to the age of the system being 20 years old and the parts being obsolete. My claim was denied because Select Warranty decided - on their own - that this must be a Freon issue which I was told isn't covered because it's due to a "lack of maintenance by the home owner". They simply refused to listen to the technician. They were awful to work with, and I cancelled my policy -- they even scammed me on the refund. Stay away from this company at all costs.

The sales rep. was very fast and efficient. He called me right after I finished my online order. I got my policy in my email right after that. I was very happy with the service I received from him. My only question was that roof leaks didn't show but is supposed to be included.

Agent was good at explaining the policy. He was not high-pressure or pushy inns approach. I would recommend him to others. I hope the policy is as good as he says. I have made a long term commitment by purchasing this policy.

Jeff is very helpful to understand my needs. Asked questions that will help to choose best options. Explained the process about co-pay and cool off period. Educated me on the various choices available to me at my age. Helped with discount coupons. He enabled me to make the informed decision. I could not have asked for more.

I am a new customer as of yesterday. Chase is the representative that worked with me. When the reviews popped up, I was doing something on my phone and accidentally hit the wrong number for his review so therefore I wanted to send this in to ensure that he gets the proper review that he deserve. I accidentally hit a one because I was around with my phone and I called him to inform him that I did this on accident and wanted to give him a good review. I understand the scale is from one to 10 and Chase deserves a 10. He was very helpful, very accommodating and also made me aware of Deals that could be helpful to me about now and in the future, so please disregard the bad review number you received from me and correct that to a very good review for him on a scale of one to 10 he deserves a 10.

Renewed Select Home Warranty policy. Salesmanship was pushy for about 6 weeks prior to previous policy expiration. Renewal terms very favorable and renewal process simple. Will be happy to this coverage and the peace of mind that it brings. Hope we don't have to use it too often, but am glad we have this backup available for the unforeseen mechanical breakdowns that are inevitable.

I would like to give a shout out to Jeff **, the Select Home Warranty salesman that assisted me in obtaining a home warranty today. Jeff was very informative and knowledgeable about his job. A real salesman to his heart. If this economy wasn't so messed up as it is now, I sure would have took Jeff up on some of the offers that he presented me with. Jeff keep up the good work and thanks for the assistance.

The representative Jefferson ** did good job of explaining the value of the program. I had other warranty programs so I understood what some downfalls were. So I asked him some tough questions and he had some good answers. I do think the 5-year plan for me is a good thing, but because I hate when he up the price every year. And I have to fight to get the price down.

The plumber from Loyalty Home Services first referred us to Ecodry, a mitigation company, that did an extensive demolition and dry out procedure. The plumber fixed the leak in 15 minutes. His diagnostic report to my homeowner's insurance company was lacking the information which they required and I have reached out to Loyalty to correct that situation but I do not know if they have acted on it. I would appreciate your help in that matter since the insurance will not act on my claim without that report. I am giving you 5 stars with assumption that you will act on my behalf to encourage Loyalty to get an acceptable diagnostic report to Common Wealth Insurance Company. Thank you for your efforts on my behalf.

If you are in the market for a home warranty company this one will look great due to lower pricing and free months of coverage. But do not be fooled, they will do everything in their power to pay you as little as possible for ANY repairs. I had a toilet issue and they said they only cover parts (8.99 cent part) and I was on the hook for the 200 dollar labor charge for the plumber. Tried to deny pool repair even though I paid extra for pool coverage, then they tried to pay me bare minimum by saying I did not do any pool maintenance. Stay FAR AWAY from these guys, you are better off paying your own repairs or paying more with a more reputable company.

Bruce ** helped when I called about getting home warranty coverage on my new home. Bruce was excellent! He answered all my questions thoroughly and then provided information that was even more helpful that I didn’t ask. I hope that if I need customer service at some point that everyone is as helpful and thorough as Bruce!!!

I've reached out to them for multiple claims ranging from refrigerators to HVAC to oven issues. They don't call back and the companies they use are very very, bad. Select Home Warranty is a 100% scam! They should be investigated. Save your time, frustration and money and DO NOT USE THIS COMPANY!!!

Absolutely a terrible experience. A/C outdoor unit stopped working. Placed a service request on line, it took them 36 hours to tell me to hire my own HVAC Contractor; which I did. When the HVAC Contractor came he had to explain to the authorization department what was broken, the cost, labor for their approval. The lady on the authorizations department initially said, they would ship me the parts in 1-2 weeks, then the HVAC contractor can install the parts when they arrive. After talking to the authorization department, they authorized the contractor to use the parts he had on hand.

Lucas was very friendly and attentive to my needs. He was a delight to deal with after having so many poor experiences with automated or script-based representatives. He offered several options. Always helpful and positive, I enjoyed our conversation. Thank you, Lucas! I hope Select's service matches your spirit. Best regards.

This is the worst home warranty ever! The company outsources most of its customer service representatives overseas, which makes communication nearly impossible. Due to this language barrier, claims are not recorded efficiently or accurately. Additionally, technicians are dispatched from other states, leading to no service on your scheduled repair date.

Called to obtain a quote for home warranty spoke with Greg and he was able to get me what I needed for the right price. Answered all my questions and was very helpful. I would definitely recommend to a friend. It's a time where you feel like most people are just salesman, Greg felt like he was truly trying to help me get the best deal.

It was easy to deal with Select Home Warranty plan agent Mike **. He was able to address all my questions promptly. He was patient with all my questions and concerns. Received the contract documents as he had mentioned on time. The plan was also competitive with other service providers giving the same services.

Jeff was very helpful and got me signed up pretty quickly with a plan that was comparable to others for a lower cost and lower service fees. I was able to reach him pretty quickly when I had to call him back. It was an easy process and didn’t take days of back and forth like another company I was dealing with did.

Henry was extremely helpful and courteous during my calling requesting new a contract. He helped me make my decision to change to Select Home Warranty. I recommend Select Home Warranty compared to other Home Warranty companies. The pricing for the home warranty was way for the best pricing available. Thanks Henry.

Mark **, service agent was terrific. Explained policy options, various program offers and answered all of my questions. The Select Warranty that I chose is for five years with pricing locked in at a fair rate. The Platinum coverage will cover all major repairs is a highly rated option compared to other companies that I have researched prior to locking in this policy.

Lucas ** phoned me within minutes of my initial inquiry. He explained everything in easy to understand terms and offered and He set the payment date to my schedule. I like that everything is covered including the roof. This gives us great peace of mind and little to worry about.

I had a wonderful experience to set up my new home warranty. My sales service person, made sure that I had everything I needed, and asked me the questions to assure that I was receiving the plan that worked best for me. Through his questions he discovered I was a senior that made me eligible for a senior benefit. I greatly appreciate him asking, and getting to know me better to put me into the best product. I highly recommend going with this company.

We’d already done some research and Select provided us a very competitive quote. The salesman was polite and informative. Easy to understand and good price. Policy covers everything we could ask for and some we didn’t even think of. Peace of mind. Now we’re just waiting for something to break.

Jeff outlined the various options for me and I liked the 3-year package that included a number of free months and a low average monthly cost. He optimized my coverage so it only covers the things I need, specifically HVAC and major plumbing and electrical systems. I'm also able to renew at the low rate I'm paying once the 3 years is up.

Mark was very helpful and found the plan that fit my budget and covered my home. Other companies I compared the coverage and pricing was way too much for our budget as we live on a fixed income. We save all year to be able to purchase a plan and the plan from Select fit perfectly.

Fred was great on selling me with the correct packages for my homes needs. He was a pleasure to talk to and he answered all my questions with ease. We are very glad we decided to go with Select Home Warranty. It's a huge plus. SHW is licensed and bonded in California. Thank you, Fred.

The sales agent, Fred **, that contacted me provided excellent customer service and was very informative. I felt like I received a lot of value for my money compared to other home owner warranty plans that we have owned in the past. I chose this company because it was ranked second in the top 10 home owner warranty companies.

Jake ** was excellent in presentation, knowledgeable, courteous, appears to cover most things in your home like plumbing - appliances - electrical - hot water tank - hvac - water leaks - clear drainage line, most costly things in your home. Takes the worry off large cash outlays I would definitely recommend this plan to everyone I know. This plan goes well beyond a service contract.

Easy information from Jim, he is a pleasure to work with. He explained everything in detail and gave me the information that I wanted about your service. I hope that I made a good decision about your product and have confidence in your service. The price breakdown for 6 yr contract is great! Thanks.

Ryan was very helpful in getting me a premium plan for an affordable price. He answered all my questions and was very helpful in explaining them. I got a policy number right away and a date that it becomes active. Ryan was not pushing for a sale. He wanted to make sure that I was comfortable with what I was buying.

They are not responsive, even in emergency situations. It takes a long time to get feedback for a specific technician assignment and an appointment. This situation also happened once before when dealing with them.

This is a scam --- I had a hot tub on my plan that had a pump go out on it. I filed a claim like directed, 2 full days later, I received a email stating that that all of their technicians were busy and that I could find my own. Which I did and the very next day, I received the estimate. Select Home Warranty has denied my claim stating that I didn't get authorization from them to get it fixed. Which I only sent an estimate, my hot tub is still broken and they are still after over 30 days fighting me over this. Every employee that I talk to is out of the US and are rude and hard to understand. They argue, telling me that my hot tub is fixed when they cannot even get a technician to verify either way. DO NOT PURCHASE THIS SERVICE. I'm going back to AMERICAN HOME SHIELD, it may be a little more but I never had any issue with them and had filed 4 claims with no issues. YOU GET WHAT YOU PAY FOR.

Very informative and competent description of the program. We are confident that this policy will meet our needs. The cancelation offer gave us the confidence to proceed with the purchase of the program. It was a pleasure doing business with Jonathan. We have not yet utilized any portion of the program.

Edward helped me great deal and tried to save me money since I am a senior!! I've been in my house for 18 years and am an elderly widow who needs to save money. I know that appliances are expensive and I'm pretty sure that I will need this insurance that you are providing me for the future.

Polite, informative, cost-effective! Ryan ** was absolutely wonderful, spent extra time explaining benefits, options and opportunities. He left me very satisfied and based on conversation with him, I decided to go with Select, but not with First American or American Home Shield. I would not hesitate to recommend Select home Warranty to family and friends!

This company is terrible when it comes to handling actual! claims. I had a six year contract that expires next week and I will not renew! I have not filed one claim that did not require a supervisor and twice I had to file complaints with CA Dept of Insurance! I hope someone from SHW sees this. My most recent claim number is **!

Signed up for new service and was very pleased with Adam ** from Select Home Warranty. I had a few questions about the plans and he was very helpful in helping me select the plan that best suits my needs.

After having issue with our current company, I found Select Home Warranty on Forbes as they are rated the best! I had the pleasure to connect with Daniel and he was an awesome representative to work with. He did a great job answering all of my questions. I’m excited to change our business to your company from the previous company we had.

The representative who signed me up was knowledgeable and assisted me to get the right policy at the best price. If the service of the company is on par with the rep, I am sure to recommend them in the future. Select Home Warranty kept me posted on their best programming on a daily basis.

My Rep. was Kyle, we spoke via phone and emails. He was very professional, and patient. He understood my concern that he really worked for Select when I said I wanted to verify he was who he was. I called Select and Sam confirmed his employment with Select. I wish I could of afforded to take some the one time offers, he understood being on a fixed income that I couldn't. I recommend calling and asking all your questions to put your mind at ease, you won't be sorry.

I was very satisfied with my experience when speaking with Mark ** to sign up with Select. He was extremely professional and friendly and explained and answered all my questions. I would recommend Select to family and friends. The cost for the coverage is reasonable and I am confident the service will be as stated when needed.

Having used multiple home warranty companies through the years I would rank Select as the worst. They have done nothing but find loophole after loophole to deny my claims. Yes they are a little less expensive, but, if they don't actually cover anything you are wasting both time and money. Stay away, don't fall for their smooth sales pitch. They will do everything they can to deny your claim BEFORE they try and resolve your issue.

My former home warranty company kept raising prices, year after year, and I'd had enough. They also low-balled me on the replacement of my dishwasher, the final straw. I checked out several options, and Select seemed the best option thanks to a combination of value pricing and features that come with the policy.

I chose Select Home Warranty because they have a great reputation. When I called for information, the representative was courteous, knowledgeable, and helpful. He was able to answer all of my questions and found a discount for me. I would recommend Select Home Warranty to anyone interested in purchasing a home warranty.

Johna was very knowledgeable and kind! He explained everything very well! Along with him giving me my military discount, he explained how my plan would save me money! I found that he also took his time and was not in a rush! I felt no pressure to buy, even though I did get the warranty.

Very smooth and fast process dealing with Sam. A very positive experience purchasing this warranty. Obviously, I have not had to file a claim yet however, it appears that it will be a relatively simple process. When you speak to the representative, if you decide to call after reading this review, make sure to ask about the five-year deal. You save a lot of money when you pre-pay for five years.

Good explanation of the plan and answered questions and hopefully the service when needed will be good as promised. I hope there are no claim surprises and they cover what they say. Appears to be cost effective and think the offer should be the longer term with better discounts. Also it would be better to send a copy of the terms to read while talking so you can ask questions and not have to pay upfront.

The sales representative was very knowledgeable and professional. He told me about a senior plan that I wasn’t aware of and saved me money by signing up for this plan. I would highly recommend Select Home Warranty for your home. They had the best plans at the best price that I found anywhere online.

Mark was very knowledgeable, polite, answered all my questions. The plan is affordable, really liked how he was able to meet my needs. Other company agents were not as helpful. I really felt he was after my best interest. I have been looking at other plans and the coverage for the cost is the best and I like that the rate will be the same year after year. Other plans did not.

Please don't waste your money. They are a bunch of lying foreigners. They DO NOT PAY OUT CLAIMS. They won't cancel your claim when you ask them to. They will give you pennies for your repair. They lied and kept charging daily. They fix the policy information to reflect whats fits their best interest of not paying. They are constantly collect people money and not paying for services or repairs.

I have to say that I left a previous warranty company that I was with for several years. What I was sold on was not what I am getting. I had to wait 30 days to file a claim. And my previous warranty company that I was with for over five years had two claims in five years when I called they dispatched out a technician. They handled everything within 24 to 48 hours. Not an issue, but I started to shop around as all of us do due to cost. Now I filed a claim on Friday of last week. It was not during a business day and therefore had to wait and I received the contractor's information. I called them personally on Monday morning. The contractor advised me that they were going to show on Tuesday.

If I could give zero stars, I would. I was promised a reimbursement check for a covered home appliance repair back in February 2025. It is now late June, and I still haven’t received it. I’ve called customer service and the billing department countless times. Each time, I’m transferred from agent to agent — sometimes speaking with four different people just to reach billing — only to be told the same empty promises: “The check is being sent,” “We’ll confirm it shortly,” etc. None of which ever happened. To date, no confirmation, no check, and no accountability. It’s as if they’re trained to wear you down with red tape and misinformation.

I spoke with Jonathan about renewing the policy. He was very courteous and helpful. He took the time to explain options and to recommend plans. I have had this plan for 4 years. It has covered several claims satisfactorily. There were a couple that could have been covered but were not. All in all, I think it is a good value for a warranty especially with an older home.

I have had the worst experience with this company. I would recommend no one ever use this company. They have found a way to deny every claim I have filed. But it is not just about them denying a claim, they said the my swimming pool heater could not be repaired because it is outside. It is swimming pool equipment designed to be outside.

Corey was a very good salesman and upsold me on a locked in price with multiple homes. I haven't used for service yet but feel good about having coverage for 2 homes. There were more discounts when you call in versus using the website. Ask for over 50 years old, veteran, Amazon Prime member, and AAA.

Today I enrolled with Select Home Warranty, with the assistance of Account Specialist Adam **. Mr. ** was ever the professional, with the knowledge to answer the multiple questions I had prior to actually enrolling in their program. His expertise and professionalism helped to streamline the enrollment process, and was a pleasure to deal with! If Mr ** is typical of the average employee at Select Home Warranty, I can see our business relationship lasting a long while!

Pleasure to work with, sold me on more than I had planned but helped to make it more affordable and more feasible. I would recommend Adam to continue in selling your products. Hopefully our experience with Select Home Warranty will be better than with our last supplier.

Upstairs A/C unit quit cooling. Week and a half later service showed up. Have a leak and Freon refill not covered or leak detection or repair. Replacement not covered either. Cost today $480.00 and not fixed. Very bad and misleading. Called my rep and left message, but no call back. Plan not worth it, save your money for repairs or replacements.

Well it was easy to sign up. Prices of policies are fair and comparable to other providers. I like the fact they have a military policy rate which helps those who serve our great nation. I look forward to my new policy which puts me at ease knowing my property has extra coverage.

I called and spoke with Brett and he provided me with several home warranty options with prices and answered multiple questions regarding what is covered, deductible amounts, etc. He was patient and had good customer service. I have not had to use the service yet, but feel comfortable knowing my home is covered, should I need to. I would definitely recommend others to consider giving Select Home Warranty a try.

I was tired of being jerked around on my claim requests from the other companies. SHW really wanted my business and made it worth my while to make the change. I can’t comment on service response time yet, but looking forward to seeing how they do! Give them a try. I did.

They are scum. They charged me for canceling contract after the tech they sent out had no clue what he was doing and broke a part. They had the nerve to take 75.00 for canceling contract after they would not help me get the replacement part that their tech broke. I filed with BBB and will call Channel 6 for help. They also never gave me notice when they raised the rates which it states they have to. They deserve a zero star. Be aware. Don't use them.

Sam ** was the sales agent for SHW. He was polite, thorough, articulate, and friendly in explaining their Platinum Plan to me. He was not “high-pressure.” He answered every question I had for him. He even gave me his personal business number to use if I ever needed it. I do recommend him.

No stars for this place complete scam. It is inexpensive and that’s why you get what you pay for please please please do not go through this company no matter how cheap they are. They are the worst warranty company ever. I had the worst experience with them as well as the vendors that they sent out, it’s a complete lie and they’ll find some kind of reason to disregard your claim, even though they didn’t fix it properly to begin with. They’re just a scam. Please do not go with this company. I highly highly suggest finding a different warranty company.

Our experience with Select Home Warranty has resulted in believing them to be a complete scam. We placed 3 claims for repairs that were clearly spelled out in our policy as being covered, and all 3 were denied as the result of falsifying information provided by the technicians. The straw that broke the camel’s back was the last claim for an AC blower.

The experience was great when purchasing the new contract. The rep stayed in contact routinely, and was very thorough throughout the process. I would recommend this company for your warranty needs without hesitation. The warranty wasn’t expensive and fit my budget. There are other options to fit most budgets as well, so try them!