Select Home Warranty Reviews

A complete disaster! When you sign up, you get to talk to an agent who speaks perfect English and promises you the best service, but as soon as you have an issue, you get representatives with heavy accents, reading ("singing") from scripted texts at breathtaking speed. They offered us $150 for a not even 2-year old $900 dryer, claiming it was 8 years old. They are not capable of opening email attachments proving the age of the appliance; we had to send emails up to three times for them to finally figure it out. Still only offering $150, because supposedly they do not even cover broken dryer drums. A terrible experience all around. By the way, our contract has now ended, and all of a sudden we are getting calls from their English-speaking agents asking us to renew. Never!

I spoke with Mike ** regarding purchasing a home warranty policy. He was very knowledgeable and polite. Gave me many options to choice from. It was an absolute pleasure working with him! I will recommend him to my friends and family. I ended up buying a multi-year Platinum home warranty policy from him.

Both my wife and I dealt with Mike in looking for a Home Warranty policy. Mike was able to answer all our questions and addressed all our concerns. He did this without any “high pressure” tactics that so many use. After our interactions with Mike, we look forward to a lengthy relationship with Select.

I contacted Select Home Warranty to get a quote for coverage on my house. Mike, my representative, was very knowledgeable and helped me decide what plan would be best for me. I chose a three year plan with a fixed rate and lower service fees. This plan also includes coverage for my well pump. SHW rates are very competitive and the customer service team is located in the US.

I requested a copy of my contract and was mailed immediately upon request. I called, my call was answered quickly and my contract was e-mailed. The man who answered was very kind and I could understand what he was saying, very kind and handled the problem. I have never had to have anything filed or repaired but expect it would go well.

Save yourself the headache and DO NOT PURCHASE A SELECT HOME WARRANTY POLICY!!! We had a policy with them for 5 years and were consistently frustrated with how little they would cover and reimburse for repairs. We ended up renewing a 3 year contract 2 months ago and will be canceling this policy and requesting a full refund. SHW has designed the policy in such a way that you will only get a maximum of $400-$500 (depending on the item) of coverage for a covered item per calendar year.

Bruce was very helpful. He worked to get me the best value for my money ending up with a plan that covered 6 years for the cost of 5 that was already at a reduced rate for the highest coverage available. I would recommend this company and Bruce ** in particular (855) 267-3532 ext. **.

I signed up for Select Home Warranty last month, enticed by the benefits advertised. However, after making my first claim, I quickly realized that their customer service is **the worst I’ve ever encountered**. Firstly, you must pay a $75 service fee just for someone to come and take pictures of the issue. After that, there is **zero communication**—no updates unless you actively reach out. I had to escalate to a supervisor just to get the assigned company to contact me. Select Home Warranty also **does everything possible to minimize their payout**. For example, in one claim, they charged $189 for labor while only covering $36 for the actual part needed. We opened another claim and experienced the exact same frustrating process but this time they said they don’t cover our particular issue even though in the policy it says they do.

Do not get a warranty with this company. They take 1-2 business days before they even assign your claim to a contractor regardless of reason. If they don’t have a contractor in your area they want you to pay for repairs then they reimburse based on their limitations. Their monthly rate might be lower than other home warranty companies but you get what you pay for. BEWARE.

Tony at Select Warranty provided outstanding customer service. He made me feel truly welcomed and appreciated from the very start. His professionalism, friendly attitude, and genuine care stood out. It’s rare to encounter someone so dedicated to making the experience smooth and positive. Thank you, Tony, for your excellent service!

Jake was very helpful and responsive. The reason why I decided to go with Select Home Warranty. Very simple process to get started. Will definitely recommend to others. Very informative and reasonable price. Thank you again. The app is very easy to follow and file a claim. The only thing I wish is that there was not a 30 day waiting period but I understand why there is that in place.

This is the first time I've filed a warranty claim regarding an issue with my HVAC System. After paying the required service fee. Technician troubleshooted the problem and had to make two trips to finally determine what was wrong with my systems. Replacement parts were required to fix the problem and a request for authorization for approval to purchase the parts and labor cost was submitted to the company. The labor cost was not approved. This is a rip off. I have paid for coverage for over 3 years without filing a claim and have never heard of a home appliance warranty policy that does not cover both parts and labor.

Do not waste your money, Select Home Warranty is only interested in collecting a monthly fee from customers, they denied my first claim and when you cancel they tell you that it is a $50 cancellation fee, something that do not tell you when you buy the the policy. They sent me my policy 3days after I paid and it was completely different from what we discussed over the phone.

Jake really helped me make up my mind on choosing Select Home Warranty for my coverage. Answered every question without hesitation and offered a lot of different options. No high pressure or hard selling. We are very pleased with the coverage and even happier with the price and service fees. I will recommend SHW to my family and friends.

Let me preface this by saying that I'm not a Select Home Warranty customer. I was researching plans and we decided to go with a competitor due to the price and value of what they offered. I received a call from Lucas from Select Home Warranty trying to sell my husband and I on their plans. They did offer the same things at a cheaper rate, however an additional that add on that we selected with our current company isn't offered by Select.

I am having plumbing problems and it flooded my garage from the upstairs bathroom, shower, sinks, etc. It’s been almost 2 weeks and it still has not been fixed even though a company has come out now twice but have not done anything to fix it! I bought this for a peace of mind, not to have more headaches. I was also told that labor is not even included, which is ridiculous! That’s the most expensive part of any thing that you do, so why would you ever have a policy that you have to pay money and also pay labor! I would never ever pay for a home warranty with this company ever again.

We purchased a Select Home Warranty today and the time Bruce spent with us was definitely commendable. Looking forward to trying this new home warranty plan, AHS was horrible, they didn't care how many months our washing machine was out. Select Home Warranty sounds like they care, so hopefully the service trade contractors who work with them will be reliable..

Sam ** was very professional and convincing. He took my call when I called the general number 855-594-8866. I got that number through a flyer in the email. Initially I was about to finalize for one year. He inquired whether I am a 65+ and gave me different options and helped me analyze and select the right choice. I opted a 5 year plan as it saved me a quite good amount, transferable and any time cancellation policy. I recommend him for any one trying to buy a home warranty!

Sam ** provided great service and answered all my questions. The coverage seems better than my last home warranty company. The coverage and cost seemed reasonable. They also work with anyone you work with so they can provide the service. They also state they respond within twenty four hours which took my last company 2-3 days.

The person that helped me was very professional and answered all of my questions. The Company should be proud of such a wonderful employee. He went above and beyond to help me with everything I wanted to know. I did not feel rushed by him as I have on another website..

We have been hearing great things about this company and used a different one in the past so wanted to give this one a try for Home warranty. It was super easy setting it up. Ashley was so helpful with explaining everything to us before purchase and getting us the best deal. THANK YOU.

I do not recommend Select Home Warranty! Find another home warranty company! I was charged twice a month because I was somehow given two accounts. When I called to inquire, I was told it would be fixed but it took 2 months. I was reimbursed but it was a hassle and I had to call twice. My dryer has broken 3 times in 5 months. I am paying $125 for a $10 part each time. Select will not approve for a new dryer. So I am canceling and going with another company.

Jerry ** was great and even provided me with a great discount to earn my business. It's good to have a peace of mind. It is imperative to have a home warranty in the event you have unexpected issues. I chose Select due the pricing and the coverages and the service cost. Thank You!

My representative was knowledgeable, professional. He answered all my questions. And I saved a lot of money compared to the last company I had been with. I wasn't on hold forever. I obviously would recommend Select Home Warranty. In fact I was going to post my experience on Neighborhood Watch.

Henry ** enrolled me in the Program today. He was very Sociable and helpful to me in choosing my Warranty Plan. I would highly recommend him. He explained all the great reasons to purchase this plan. He is very knowledgeable. He is an asset to Select Warranty Company. Please inform him of this recommendation. Thank you.

I had a very positive conversation with Henry. He took the time to go over everything and come up with the best possible plan to meet my needs. He was very personable and very knowledgeable. I will definitely recommend my friend to him. I have been with a different home warranty for almost 15 years and my rates have increased every year as well as the service rate.

I contacted Select and spoke with Jake. He was extremely informative and knowledgeable, answering all my questions. I presently have another home warranty policy and I am not real happy with them. I felt it was time to research and possibly change companies. I am glad I contacted Select. I opted for the 5 year plan for a discounted cost and discounted services. Thanks, Jake. Appreciate your help.

I am very glad I chose Select Home Warranty. They have sent reputable repair companies to my home who have done a great job. Their prices are very competitive. I was extremely impressed that they renewed my plan for the same price as the previous year and provided me with the same great incentives.

I have held this policy since October 2023. I have only had to file two claims. My second claim involves a plumbing problem. There is some type of stoppage in my main line. The plumber came out, snaked the line and cleared the problem. He did state if it happened again, he would need to scope the line. It happened again. I reported the problem to Select Home Warranty. Plumbing stoppage is covered and it was within three weeks of the original call, so there would not be an additional charge. The plumber called back to let me know Select Home Warranty will not cover the cost of scoping the line. The policy does not state that scoping is not included. The person I spoke with was just reading from his script and stated it's not covered. How else can a plumber diagnose a problem?? I am so disappointed in Select Home Warranty. I will not be renewing with the company.

Mr. Sam ** in the Sales department was very helpful. He explained to me some of the home warranty coverage that I will be getting with this Policy. I am comfortable adding this Home Warranty Policy for the Garage Apartment at **. I have recommended Select Home Warranty to some of my friends.

I spoke with Peter ** today and I am very happy that I did. He was extremely knowledgeable with all of the information needed so that I could make the best and most educated decision possible. I was on the fence regarding the Home Warranty program, but after speaking with Peter, I left with a strong peace of mind. I am looking forward to continuing this partnership together.

I made several calls to this sorry ** company missing two days of work. Friday and Monday looking to have service done at my home. Twice no call no show. Called customer service. Very upset and they talking, "I don't wanna lose your business. We will waive a 100$ dollars for the service technician to come out." No. How about waive that 75 dollar cancelation fee for your poor ** service. I will never recommend no one to this poor unprofessional company with your sorry ** contract works. Please keep in mind don't waste your time with this company.

In the process of putting all of this together, our new policy, Justin ** in sales went above and beyond. Over several days in a couple of issues we finally got it corrected, thank you technology, and the policy was issued in a timely fashion. This is the kind of personal service that is so sorely missing in our new technological World these days! Keep up the great work Justin.

Lucas ** was able to get me a good deal today and explained to me all of the different deals they offer in great detail. He was super knowledgeable about their home warranty coverage and process. It was very easy to ask questions and get answers. Looking forward to the next 14 months.

I think I got done what I set out to do which was activate my warranty. However I was put on hold several times and I didn’t really get any information about my warranty. The agent didn’t tell me anything about the warranty and I have no idea what it includes or how to use it. I hope the service will be better for warranty issues I may have in the future.

I spoke with Jerry who was very helpful and professional. He broke the services down and provided a pleasant call. Select offers service plans for manufactured homes with full service plans for your entire property. I am very pleased with the monthly fee and service call fee. My plan included all of the items I asked for.

I had trouble with SELECT on my first claim, AC unit. They were asking for maintenance paperwork. When the repair guy came he said it was the compressor, collected his money and never heard from select again. When I called them back they said they can't cover anything. When my downstairs unit stop working last month the same exact thing happened. They have low monthly rates so they can lock you in for a year without covering anything. I paid them a couple more months until my year was up and cancelled my policy. If you have a new house, their monthly rates may help, they will cover most of new stuff, if your house is older don't bother, they won't cover it. Not to mention, customer service is hard to understand if you happen to get a hold of someone. With the present and future economy in question, I would not hire this company.

Every claim that I've submitted has come back with a denial to pay the full cost of repairs or an outright denial claiming it is not in the contract according to some article. This last case was the repair of hot water coming through pipe, they responded quickly with sorry not in contract. I paid over $2300 for this warranty and after paying the $60 for diagnostic, they have never paid the full cost of anything. I was with Sears for years, but they stopped the original warranties so had to find another. This one is a mess and a full lie. I would have done better if I just kept my money and paid for any breakage.

Select Home Warranty had the best customer service that I have dealt with in a long time! Great job, guys! I signed up immediately with ya'll! We have had service with several different home warranty companies and always not the greatest customer service. The gentleman I spoke with today was amazing. Thank you, you made my day brighter!

Great experience and ease with obtaining new policy for home warranty coverage. Representative was professional and kind. I feel confident that I made the right choice in a company I can rely on should the need arise. Affordable annual premium with incentives. In addition to all my appliances, electric, and plumbing plan, I was given choices to add-on coverages for very low fee.

Last August on one of the hottest day of the month, my A/C was running non-stop. Only it was getting hotter and hotter. I called in a claim and the A/C man came out and hardly in no time at all my A/C was running like it should and had cooled off the house. The best part was it only cost me $65.00 for the service call. Thank you Select Home Warranty. You’re the Best!!!

Keith was very informative and helpful in explaining the details of the policy. Keith was not pushy when explaining the differences in your company and other companies that also offer similar coverages. Keith went into detail describing what appliances are covered, how they are covered and how to request a services technician. One of the biggest selling points for me was the fact that you offer coverage on nights, weekends, and holidays.

I would give zero stars if I could. After 2 weeks of not being able to produce a technician to my home, they then wanted to authorize me to find my own technician!! Isn’t that what I pay them $47 a month for? I sat through their FOUR attempts at a technician. All they would offer up was their canned responses and repeat themselves about how they have escalated the issue to their dispatch dept. Nobody ever showed up to service my machine. They stole $600 in premiums from me and then the first and only claim I made was a nightmare. I ended up canceling my policy. They never fixed nor replaced my washing machine. I could have bought a new one with the premiums they stole from me. They do not have the technician availability to service their customers in rural areas. Do not waste your money.

My experience with Select Home Warranty’s phone sales team was professional, informative, and pressure-free. The representative was courteous, clear on the coverage details, and walked me through the process efficiently. Everything was explained up front with no high-pressure tactics or vague language, which I appreciated. The only thing that caught me off guard was the $85 service call fee. That detail made me wonder if I should have handled the sign-up online to better compare options and see full pricing breakdowns. Transparency on that point would have helped. That said, the customer service made a strong impression, and while we haven’t filed a claim yet, the initial onboarding gives me confidence in their support moving forward.

The worst. My agreement says that they cover "all parts necessary to the functioning of the washing machine." When I called to say that a part on my washing machine was broken, they said it wasn't covered. Scam! Just pure scam.

Salesperson lied about the policy terms. I purchased the highest plan, had my washer looked at for repairs, it needed new shocks. I was told parts no longer available and was offered $150 to replace it because it was 7 years old "depreciated value". Please save yourself the aggravation and skip this company.

I was truly impressed by my first contact with Select Home Warranty. I submitted a request for a quote, and got instantaneous text and e-mail responses. I called and spoke to Bruce ** about possibly subscribing to one of their plans. Bruce was simply outstanding. He presented me with different plan options, and explained the costs and benefits of each in detail. He was convincing but polite, without resort to high-pressure sales tactics. He instilled in me a confidence in the company, so I decided right then to purchase the 5-year Platinum Service plan. Overall, it was a very satisfying experience with Select Home Warranty's customer service.

Sean Dean was pleasant. He really tried to sell a multiple year policy but cost was too high for us as we just purchased this house. I had hoped for a senior discount but not available for a one year policy. An email sent me said a $250 discount was only given $200. I hope this works out well, thank you.

Jeff, our account rep, was amazing. He answered all of my questions, didn’t condescend or seem annoyed by the requests for clarification and was a real pleasure to to work alongside in deciding to purchase a home warranty from Select. Customer service is a lost art form, and speaking with Jeff convinced me to do business with his company. I would recommend Jeff to anyone thinking of a home warranty.

I had a great experience and will highly recommend this company. They answered all my questions and helped me create a policy tailored to my specific needs which was fantastic. I have had home warranties with other companies and this has by far been the best so far, which is why I will recommend this company to other people that I know who have homes and are in need of a warranty.

Sean ** was very knowledgeable, professional and answered all of my questions thoroughly and to my satisfaction. He demonstrated an understanding of my personal situation and provided multiple options for which to choose. He represents his company extremely well and I would highly recommend him to anyone who is investigating purchasing a home warranty policy.

I had them last year and renewed because they covered a 41 year old washer. Something else too. Service was pretty good. However, this year, they changed the rules and you have to have verification of the prior work done to keep things in working order. Even though part of my work done was part of one of their visits, they said they didn't have the records, so it didn't count as 3 years of continuous service. Then, my dryer was making odd sounds. It is 8 years old and I bought it used. They said they weren't covering it because the technician didn't call in. I heard him call. I am not responsible for the bill, but I feel bad for the company. That isn't fair. I called to try and find out why, but the guy was very hard to understand. Typical outsourced call center in Thailand. Couldn't get an American to help either. So frustrating.

Sean ** helped me through the challenges of getting and understanding a Home Warranty. He was very patient and told me about several options that I should consider. He was very helpful and described value of each option. I am looking forward to having the peace of mind with this program

Signing up for this service was a very smooth and efficiently process. I am looking forward to continued collaboration with everyone and to have similar smooth interactions if I ever am in need of services. I made sure to research several companies and was very impressed by the reviews about other customers and their experiences. I hope to not have to use the warranty, but like all insurances, I have peace of mind that I have it

Mike ** called within a minute or two of my submitting an online request for a quote, and he was very helpful, cordial, and professional in offering better service than my current provider gives, for less than half the price that our current service would cost upon renewal. And the price was locked in for six years with an advance payment! I am very happy so far and trust I will be as I have occasion to need the service

Jefferson ** was very courteous and answered all of our questions. Great service was rendered. Jefferson also shared how Select will be a welcome addition to us. We really appreciate how Jefferson talked with us and ensured us that all was well. Jefferson explained all the products.

TERRIBLE. STAY AWAY!!!! I had to cancel my policy because I was moving and the first "manager" I spoke to, Nancy, told me I couldn't get my monthly payment back (it's the 8th) AND I had to pay a $75 cancellation fee. I tried to use the remaining month's charges to offset the cost of the cancellation fee and she said I couldn't. She had a different "manager" Alex call me back and he told me the cancellation fee was $50 but I still couldn't use my remaining balance on it. We had multiple claims with them and they never followed through on any of them. Complete trash. SHW is an absolute SCAM. DO NOT USE!!

A little pushy to get me to renew. I went to a monthly payment but never got the confirmation. Increase was a lot but claims experience was ok. Overall, the process was pretty simple. Agent was ok but a little rushed. Still deciding if we will continue, but I am pretty sure we will.

I just renewed my home warranty contract with Jerry G. with Select Home Warranty. As with my initial contract the price was very competitive and my one and only service request experience was very positive. Jerry reviewed pricing options for various packages and was helpful in providing the info I needed to make a decision going forward.

Daniel was a great introduction to a positive experience with your company. Professional, courteous, patient and kind, Daniel is the main reason I completed my enrollment with you.

My wife and I purchased a special long-term home warranty policy from Select Home Warranty on 05/07/2025. The sales associate was kind, caring, knowledgeable, and professional and as I mentioned we did make the purchase of a new home warranty policy that will begin after our current contract with another company expires.

I was waiting to hear back from the sales associate who renewed my policy today, but he forgot to email me so I called back a couple times and finally had an agent do that for me I’m unsure why I had to call back so many times but I finally did get a representative to help me and wait on the line for me to check that. I finally got the email requested.. I am relieved to finally get a response.

I spoke to Sam ** about getting a home warranty. He was polite, professional and patiently answered all my questions satisfactorily. He identified ways I could get discounts. This is a good introduction to the company and I hope to have a positive experience in working with Select Home Warranty for years to come.

It nice to do business with a company that’s honest and doesn’t lie & promises services that are not covered to make a sale. It one thing to try to convince customers to sign up with your company but lying & promising services that are not included is unethical & bad business practices.

Lucas ** was prompt, courteous and efficient. He explained all my options and made sure I understood everything, and he was not pushy! (What a plus!) THAT's enough to have me recommend him. It was a pleasure doing business with him.

My husband and I had a very pleasant and informative experience talking to your sales representative about your home warranty service. He answered all questions thoroughly, and we were completely satisfied that we had a general understanding of the scope of the policy (without actually seeing the policy at the time). He informed us that we had a 30-day window after signing up to cancel without penalty after receiving the contract. He is to be commended for his patience and willingness to answer many questions to ensure that we felt comfortable signing up for a one-year policy.

We have been with Select Home Warranty for 5 years or more. Our appliances are old so we did it for repairs and replacements. We have an HVAC that has worked fine for years and just stopped. We called a repair service and placed a claim with SHW. After the proposal was sent to them they responded with it would be an upgrade. So they denied the claim. If you’re unit dies and they don’t make it anymore how do you get a new unit without it being an upgrade.? I feel we were mislead by this company. Now we as faithful clients of them are stuck without heat or ac and we are not young people. This company is not completely honest and I will never recommend them to anyone.

I had a positive experience with this home warranty company. The customer service was excellent—they were polite, responsive, and helpful every time I called with a question or concern. The claims process was smooth, and they kept me updated along the way, which I really appreciated. When I needed service for a broken dishwasher, they connected me with a technician quickly, and the repair was handled without much hassle. It gave me peace of mind knowing I didn’t have to pay out of pocket for a big repair. Overall, I feel like the coverage was worth the cost, and I’d definitely recommend this service to other homeowners looking for protection and support when things go wrong around the house.

I have used American Home Shield for years and customer service has really gone down the drain. All service representatives are outsourced out of a foreign country. I feel like no one is vested in providing good service there. Converting over to Select Home Warranty was personalized and the unique approach to annual coverage credit sounds terrific. The co-pay is much better and the overall inclusions seems to be much better with a promise of same-day service.

I called about homeowners insurance. I got a great rate with a helpful representative that I could actually understand. All my appliances are covered as well as my well pump and septic system, my duct work, electrical system. I called other places but this seemed to be the best value for the monthly payments and lower deductible rates. If looking for home warranty coverage I'd definitely recommend you consider Select Home Warranty.

Warning Regarding Select Home Warranty. I advise caution when considering Select Home Warranty based on my personal experience with the company. I encountered significant difficulties when I filed a claim for my HVAC unit. The technician sent by the company suggested that a major component needed to be replaced at a cost exceeding $3,000. Unfortunately, Select Home Warranty refused to cover this expense or provide any assistance.

I worked with Peter **. He was very helpful selecting the right plan for us. Went over the benefits of the multi year plan. Took the time to show many benefits including if so desired the option to cancel at anytime if so desired. Also stressed they are the nation's top home warranty provider. Thanks again to Peter!

After doing research on the internet and calling a few companies, we decided to go with Select Home Warranty. After receiving the policy along with the premium, it is our opinion that we made the best choice. We were able to get exactly what we wanted. Our representative, Jeff was very pleasant, answered all my questions and was not pushy.

I had a wonderful experience with Ed from Select Home Warranty and he worked with us to get the best plan and the best price. I am very glad that we switched over to this company as I think they have your best interests in mind. It was a wonderful experience to speak with someone who I could understand and was from the United States.

I paid my subscription fee on time every month for 2 years and yet when I needed repairs they always found a loophole to avoid coverage. One claim I entered in December, the company kept saying they would send someone out but never did. I refiled the same claim in May to be told they don't have technician available and to find my own and submit the diagnosis to them.

Corey ** was wonderful. He answered all of my questions about Select Home Warranty from both an employee and a customer perspective. I asked him all of the pitfall questions and he completely understood and helped me understand how this insurance works. I was impressed with his knowledge and his professional, but friendly demeanor. He is an asset to your company. The insurance works much like other warranty companies but is more upfront about costs and what they cover. I'm excited to be a new customer.

Adam was very helpful. He explained the costs, and benefits of the policy. He followed through with an e-mail with the policy and thanks for purchase. He was very courteous. He was very knowledgeable of product and explained it, in a manner was easy to be understood. We look forward to have a pleasant experience with Select Home Warranty.

I'd returned a missed call from the provider and spoke with Mr. Mark **. Mr. ** was professional and efficient when explaining the service and assisting me with checkout. He was patient and answered all of my questions thoroughly, and did all that he said he would do. I appreciate the service and consideration. Thanks!

I called to file a claim on my water heater that is 4 years old. I was told it wasn’t covered because water was leaking from it. Clearly mechanical breakdown is the reason it was leaking but it doesn’t matter if any of the covered components caused it to leak. Because I said the word leak it’s not covered. I tried to cancel my policy that I paid $1500 upfront for 4 years. I was told when I bought it I could get any unused premium back - that’s not true. Even though I have 2 years left on my policy I cannot get any of the money back. This company is a scam.

I signed an agreement with your company today. Sam was my customer service representative and he was friendly was friendly and informative. I changed to your company due to the competitive pricing and offer of additional months along with lower service fees. I look forward to being your customer and will update my friends and family of your services.

This company is a complete nightmare!!! Over these two years they've come to my home and fixed nothing, yet charge per visit! Plus a heavy annual premium!!!! Stay away from this company. Complete garbage. Go read reviews online before purchasing. Would give zero stars if I could!

After signing for a three year contract, waiting 20 day period to receive services. They started saying that the AC was not covered, neither the refrigerator. Sales lied to you saying that everything is covered, regardless age or status of appliances. After submitting two requests for service, they started listing what was not covered. They denied my claim, even when I said that all I wanted was to check if appliances were working properly. After too many red flags, and they arguing with me, when I haven’t even had a single repair service assigned, I decided to cancel. It was then that they informed me about a $75 fee. Basically, I wasted time and then was robbed $75.

My Dismal Experience with Select Home Warranty. A Cautionary Tale of Broken Promises and Frustration. Select Home Warranty, a name that promises peace of mind and security, has been the source of nothing but anger and frustration for me. The irony of their name is not lost on anyone who has dealt with them—they select which claims they will cover, often neglecting those that require substantial financial investment. The process begins deceptively smoothly. You pay your deductible upfront to the service provider, expecting a swift resolution to your problems. However, what follows is a disheartening pattern of claim denials and insufficient replacement credits. Allow me to share a few of my personal experiences:

If I could give them a 0 I would. My furnace went out and I called them to report it. It was very cold but I was told someone would be calling me and take care of the problem. I never got a call and had to get someone to fix it. I told Select that I was canceling my warranty and they would not be allowed to take money out of my account any longer. They called me several times demanding payment. Don't use this company, they failed to live up to their promises.

Very happy so far with the ease of getting the policy. Tony ** was quick to get my policy emailed to me, even on a Saturday. Like the ability to use all forms of media to submit a claim if needed, even from my phone. Looking forward to working with Select Home Warranty should I need their services.

I have been a customer of Select Home Warranty for the past three years, primarily because I was unable to exit the agreement once enrolled. Over this time, I’ve encountered repeated issues that have left me highly dissatisfied with the service. Despite the promises made at the time of sale—that a technician would be sent to repair or replace covered items as needed, and that I would only be responsible for the deductible—the reality has been quite different. Each time I’ve submitted a claim, the company has instead cited policy terms to limit payouts and avoid full coverage. This includes offering a negotiated cash settlement instead of the promised repair or replacement, and in nearly every case, labor costs were not covered, contrary to what was verbally communicated during enrollment.

After making the decision to move my business from American Home Shield to Select Home Warranty, I’ve been extremely satisfied with the change. Here are the key reasons: Better Coverage Options. Select Home Warranty offers a more comprehensive range of coverage at a competitive price. I was able to customize my plan to suit my needs, ensuring that all critical systems in my home are covered without paying for unnecessary add-ons.

1 star. Select Home Warranty very disappointing. I purchased a plan for 1 year and a few months later I sold the house. This company tried to issue a refund for the remainder of the plan. However the check got lost in the mail. They stated they would issue another check but never did. It’s a hassle so I gave up, the $200.00 or so refund amount is no longer worth the aggravation. I highly recommend going with an extended warranty from the appliance manufacturer instead.

So far the representative I've spoken to was very courteous and I'm looking forward to a long relationship with Select Home Warranty. Thank You so much for responding with the warranty document I requested, Peace of mind is a great thing to have, subscribing to Select is giving me the peace of mind I like having.

Our agent, Sam, listened to our needs and compared our current policy (a competitor's) with SHW. He explained all options and saved us OVER HALF of what our current carrier was going to charge us at renewal. We are certainly glad we called the number on the brochure that was sent to us in the mail by SHW!! Thanks for caring, Sam, and providing us with the best options and value!!

Bad company. I paid 2099 for 6 year policy. Washing machine repair took 1 month and finally handiman damaged it and SHW gave only 150$. My policy said ductwork will cover. Now duct has lot of problems with dust stuck. They said preexisting condition will consider when bought policy. Now after inspection and paid copay they said my policy not cover. Now they are giving only 1307$ refund after canceling my policy. (Just used 6 months the policy. They deducted more than their 1 year subscription). Please don't go. Please, please

I purchased Select Home Warranty. The first time I filed a claim they sent a gentleman out to check my freezer. My freezer stop working and they told me they didn’t cover that but they will reimburse me for paying for the gentleman to come out. I never received my money back and every time I called I’m on hold so long it hang up. My policy ended right before a hurricane hit us. With that being said up until 5 months later they said your policy will end soon is the text I got but when I tried to file for the hurricane again it was an issue.

Mark ** handled everything very well and gave me good confidence in your program and the initial offer to Select Home Warranty for coverage of our new home. Mark was very congenial to talk to and was very courteous. Mark explained everything I asked about in a very understandable way for me as an elderly person.

Adam ** helped me find the coverage I had with a previous company and did a fantastic job explaining all the coverage to me and helping me get the most out of what I could budget at this time. He also took the time to let me know about special deals that were going on at this time also.

Purchased a policy from Nick ** for my home on March 4th and was told no claims on the first 30 days. I filed a claim on April 28th on my pool heater which was rejected since the policy starts one month after the receipt of payment (i.e. April 4th). Nick suggested a 5 year policy which would reduce the premiums and agreed to the 5 years policy. Ron in customer service offered $500 towards the repair which covers 12% of the cost of the heater since my claim was 6 days shy of coverage. They had my money since March 4th which is more than 30 days. Bad form #SelectHomeWarranty.

Today I called Select Home Warranty to renew my 3 year service plan. My plan expires in 6/2025. The representative’s name was Jonathan. He was very professional and courteous. I had concerns and he explained how the program was enhanced when there is an emergency. I renewed for 5 years vs. 3 years. This rep is an outstanding sales rep. He is very thorough and empathetic. Highly recommend and he is a credit to your company.

The person I spoke with whose name was Bruce was very helpful and explaining the coverage and any discounts he could make available to me for the policy that I ordered. He was extremely helpful and answered any questions. He explained everything in detail and sent me all the applicable information via email.

Found website to be user friendly. Competitive rates and ease of making a claim with preferred service contractors was a plus. Looking for whole home warranty coverage. Found Select Home Warranty coverage to be just right for my needs. Getting a senior discount was helpful as well. Downloading Select App is easy. Friendly agent.

Very upfront with all costs. Mr. ** broke down each program, in years of service, what monthly costs as opposed to yearly program. Also, bonuses for signing and paying upfront. Really appreciate the breakdown, and opportunity to purchase and lock in reasonable rate. Though I hope I do not have to use the warranty, I can breathe easy knowing 'service home warranty' is there and a phone call away, and will be treated as family with a quick hand in fixing any problem I have with any appliance. Thank you, Daniel.

They buried in their documentation that you have to show 3 years of maintenance for appliances. If you do have all 3 they will only give you $150 for the repair. You have to pay for the whole repair and then submit the receipt to even get the $150. What am I paying a for every month? This was not told to me prior to enrollment. Who keeps 3 years of maintenance receipts. I have last years receipt but that not good enough. I paid $75 for tech to come out and do nothing. Beware of this company. They are scammers.

I spoke with Bruce **, he did a great job of explaining the policy. He explained the 1-year policy as well as the 3-year policy and the 5-year policy. I was disappointed that it will take 30 days to go into effect. I would have liked it to go into effect immediately.

Jake gave me the best rate possible for my new warranty account. Looking forward to doing business with them for years to come. Jake walked me through everything and was very patient with me. Explaining a couple of times. Jake was very helpful. I felt very appreciated. I received the best plan and best price and received roofing leaks on my plan as well.

The agent was very helpful and was able to get my renewal processed in just minutes. He was able to help me get the best deal and value for my money. I appreciated the ease and speed of the transaction and the politeness of the agent. I will renew with them again next year.

Very pleased with Select Home Warranty service today while purchasing a policy for my parents who are in their 90’s. Adam’s assistance was exceptional. He identified discounts for not only this policy, but also my existing policy. He was clear and concise in explaining everything to me in great detail. Adam then promptly sent the new policy document.

Select Home Warranty is the worst warranty I have ever dealt with. I have an A/C unit where the technician they selected reported a diagnostic that the compressor and fan were not working. The technician that they sent suggested a new A/C be installed. Not my words but his. SHW refused to honor the claim as well as fixing the A/C unit. I was warned about this company and I should have listened.

Representative was fair and provided the information asked for. While I am still waiting for the plan to come through me email with the order number, the service otherwise was good - hope to not have to use this service, but feel like it will be a good value if need to call upon.

Purchase Select Home Warranty a few months ago. My AC would not turn on. Technician came in and stated there is no low voltage power being delivered from furnace to the outside AC unit. They are asking me for the 3 years of maintenance records on both AC and the furnace! Obviously very unrelated issues but they are looking for any ways to deny the claim. Beware of this company!

Ed was very helpful and responsive. I'd liked that he answered all my questions respectfully and was not condescending. I called him afterwards and he called me right back. I am still getting emails and texts from other people from SHW which is annoying. I wish I had done this sooner.

This warranty company was so terrible. It was like a scam to pay this money and then they will fix nothing. Spent hours on the phone trying to get a repair done. After two weeks of waiting with no answer then it was denied over a Freon leak. Please be aware.

If I could rate as 0 stars, I would. Select Home Warranty is a total scam. My clothes dryer which is covered under the questionable “warranty” is leaking gas due to a faulty bypass valve per SoCalGas. However my claim was denied due to warranty doesn’t cover gas leaks. But it’s due to the faulty bypass valve! Absolutely reprehensible service!!! Don’t buy Select Home Warranty!

Had a great customer experience. Representative answered all my questions and was friendly and patient. The coverages were very complete and the price is just right. My current home warranty went up so I had to look up a new one and I found Select! I would recommend this company because of all the pluses it gives.

Keith was cordial and thorough in explaining the home warranty plan. He answered all questions and listed all the things that were covered. He made sure I understood the plan fully. I would definitely recommend Select Home Warranty because of the people who work there. They all appear to be caring and what you say really matters.

We purchased a platinum home warranty from Select Home Warranty in August of 2024. One of our heaters stopped working. We contacted Select Home Warranty and they assigned L and L HVAC to come out on 11/4/2024. L & L HVAC told us that the unit could not be repaired due to the age of the unit. It needed to be replaced. L & L HVAC, the contractor Select Home Warranty sent out gave us a price of over $8,000 to replace it. L &L HVAC indicated they would let Select Home Warranty know, the claim would be updated, and that Select Home Warranty would be reaching out.

The agent who took our call, Sam **, was wonderful to work with. He was very knowledgeable. We felt like he heard our needs. He took time to make sure that he was finding us the best coverage option. He was very thorough in his explanations. I walked away from our conversation feeling like he truly was looking out for our best interest. Overall, fantastic customer service. I’m a bit disappointed that for the past 7 years, I settled for subpar service with a different home warranty company.

Sales agent Adam ** provided me with accurate, detailed, and essential information that made it easier for me to choose the right coverage for my home. He took the time to explain my options clearly and helped me secure a competitive rate. I truly appreciate his professionalism, knowledge, and the support he offered throughout the entire process.

Lucas **, of Select Home Warranty, was very knowledgeable and he answered all of my questions very well and patiently. He sent me a copy of my policy online and he told me would also mail me one because I want a hard copy for my file. I thoroughly enjoyed talking with him.

They lied to me to get me into a contract, then charged me $75 for cancelling the contract when they wouldn't do what they promised! Details: Salesperson on the phone assured me the leaking burner on my gas stove was covered. I paid in full for a three-year contract. After the 30-day waiting period, I submitted a claim for my stove. It was denied claiming they do not fix "hazardous" appliances. When I said I wanted to cancel my contract, they said it is $75 to cancel since it was past the 30-day waiting period. But they don't allow you to submit claims within the 30-day waiting period, so how was I supposed to know they were going to deny the claim that the salesperson told me was covered.

Beware of this company. The language in their policy is misleading and when they say repair is covered it doesn’t mean that it does! We had AC repair cost of $2000 and they covered $150!!!! And we had their “best” policy! Stay away!

Most comprehensive home warranty program out there!! Great customer service! (Sam is awesome!) Easy to order and paying in advance, I got 2 free months! That’s awesome! It covers most items that other companies don’t cover. A breeze to order! Call or order online. Submit claims online or call in. So easy. Highly recommend and will be using Select Home Warranty for my Buyers' needs in the future!

Very helpful and brought up multiple-house discounts. He did not push, and covered the basics and not-so-basics of the plan. The salesman made me feel confident I was buying with the right company and spent time contrasting my existing coverage with my existing home warranty company to Select. I will recommend Select to others.

Signing up for this service was very easy and affordable. Jerry was easy to work with and had a few purchasing options to save me even more money than I originally thought. I just signed up so it gives me peace of mind knowing my home has good coverage! My family members use a different company so I am going to refer them to Select Home Warranty as well.

I was searching for a home warranty for my house, and I was contacted by Bruce ** from Select Home Warranty. I told him that I am shopping around, so he explained his offer, explained the policy plan, gave me the best discounts, and also offered me a discount on the service fee as first-time home buyer. He also tried to find more discounts but I did not consider it and wanted only 1 year for now. He was quick, direct and we closed the deal. What a nice gentleman.

I wish I had really reviewed the warranty policy. I had a dishwasher repair and was told my motor was shot and the dishwasher needed to be replaced. In submitting my claim to Select, they were only willing to give me 150 for my dishwasher And it wasn’t even five years old. The process to get reimbursed is ridiculous. You have to wait seven days business days to get a release once you get the release. It takes another 30 days.

I tried Select Home Warranty. It was cheaper by half than the company I was with. Now I understand why. My refrigerator went bad, paid the deductible to get it repaired. Failed compressor. Even though my compressor was covered under my policy they refused to repair or replace my refrigerator according to my policy. This is how they take advantage of customers. There is an exclusion clause. If it's a sealed unit they don't have to honor the terms of the contract. Fyi, I've never seen a refrigerator that isn't a sealed unit. That's why you don't have to charge the refrigerant on it unless it develops a leak. Several years after I canceled my policy I received a call from them wanting me to restart my policy. Keep in mind I told them when I canceled the policy to never contact me again.

Your Representative BRUCE ** spoke with me, a prospective new customer via the phone April 28, 2025 and because of his professionalism I signed up for a 3-1/2 year contract. Bruce ** was excellent and patient and explain and answered every one of my questions. I give BRUCE ** an A+ Thank you. Charleen

I had a very good experience with Connor. He was able to give me a good deal on two of my properties, saving me a ton of money. It was greatly appreciated. Connor went the extra mile to get me a better deal on my second property, which made it much easier for me to go ahead and purchase the six year bundle for both homes. I will most definitely recommend this company to my friends and family along with Connor as the sales person. With the six year bundle, I was able to save over $1000 per year on both homes which is a phenomenal savings.

There should be a spot for Zero stars. This is my 2nd home warranty company that I was going to give a try. If you moved into an older home, don't even bother wasting your money. They find ways to not pay for anything in their small section within the agreement. You're better off I think purchasing a home warranty for a newer home. They advertise that it doesn't matter how old an appliance or how old the home systems are - that they will cover. It is just not the case.

Do not waste your money with this company. Select Home Warranty will do everything they can to avoid paying a claim. They are a scam and use loopholes to avoid payouts. I was a customer for 42 months, and I filed only one claim which they did everything possible to avoid paying. I sent this company nearly $2000, and they wanted to only pay $150 in a $700 claim. Then they wanted to charge me $75 to cancel my account early. They continually apologized and then gave excuses as to why they where doing what they were. They then would attempt to justify the importance of their insurance. I wish I had just put the premiums I sent to Select Home Warrant into a specific account rather than sending them the premiums. I lost $2000 by sending them the premiums and ended up having to pay for my AC to be repaired, so I'm out nearly $3000. They are just crooks!!!

If I could give Select Home Warranty ZERO stars, I would. When I first bought the policy, I didn’t make any claims during the initial year, so I had no idea how truly terrible this company was. That changed in January 2025 when I filed my first claim for a broken dryer. What a nightmare. They assigned Titus Appliance as the technician — but nobody ever came, nobody answered calls, nothing! I called Select Home Warranty literally thousands of times, only to be told the same thing over and over: "You have to keep calling the technician yourself."

The representative who contacted me was thorough, honest and knowledgeable. Was fair in disclosing what is not covered. Went over all available options and provided all discounts available. The rates were highly competitive. The actual service excellence is yet to be experienced. Highly recommend based on the experience so far.

Customer service is based overseas and very difficult to understand. I never get a call back, and they don't have many technicians they can call. I have to call my own and pay an UNREIMBURSED service fee. Then they claim depreciation and give my a pittance. I had a claim for my washing machine. They sent me a service repairman who they claimed never contacted them with the results of his diagnosis. I already paid him the mandatory $125. Then I was told to find my own technician. I did and paid another $150.11. He told them the repair would be more than a new washer and submitted his invoice. They said they would reimburse me $125 ONLY AFTER I could prove I bought a new machine or had it repaired! Now I'm out $275.11 and still have nothing to show for it.

It was time to change my home warranty provider as my current provider's rate have gotten way too expensive. After calling a couple of providers I called Select and was connected to Jake. Not only did Jake offer a product that was equal in coverage to my current policy, he was able to offer significant lower pricing in annual premiums and service fees. Jake was very clear and thorough in his explanation of coverage and benefits provided by Select. And he has a funny sense of humor. Jake help me find the right package to cover the needs of my home and saved me significant amount of money. THANK YOU Jake!!

Started a policy today after a Google search for different home warranty companies. One of the top rated companies. The rep was very nice and was willing to answer any questions I had before making a decision. Wasn't overly aggressive on suggesting to add extra coverage options. Quick and efficient. Affordable monthly payments.

Great offer but they lied. I don’t say this lightly. But as proven in the conversation recorded I was told numerous time that they covered everything and then it was “I’m sorry, I know this leaves a bad tastes but we only cover three parts of the ac”. I was left with, "We'll waived the tech visit charge when you call next time." So I was lied, false promise and advertising. Terrible.

We have been a customer of Select for 10 months. We had our first service need on 3/1/25. The service company showed on 3/4/25. They only opened the door of the dishwasher and said needs valve. They said they would get Select and get the part. 2 weeks went by and heard nothing. I called Select. At that point they hold me they had denied the repair. They would not cover the valve in the dishwasher. So at that point, I tried to cancel in disgust. They promised all of the repair would be covered. 3 more weeks went by. Nothing.

The sales representative, Ed **, walked me through several options to meet my needs and my budget. Ed was very thorough and answered all my questions. He mentioned discounts that I was not aware of and mentioned special pricing if paid in advance. He also walked me through the cancellation policy. I was very pleased with his level of service.

Salespeople are very strong armed in their approach. Come on extremely aggressive to sell you the higher tier coverage plans and especially the longer length ones that "save you money" over time as they so strongly point out. Lots of promises in the event of a failure to one of your appliances it will be covered. First you pay, then they send all of the literature and especially all of the contract information with all of the multitude of exclusions for reasons they won't cover something. I fell into that trap. Paid the money upfront, then a few months later my heating/cooling system started to have problems. They sent out four different companies to fix it. None of them could do the work. It was winter so even though the system was limping along (two zone system, one zone was still working) I had to continue to use it. Lost track of all of the calls to them to try and get someone out to fix it.

The gentleman that I spoke with was very courteous and knowledgeable. Although I did not accept what he offered, he was courteous with my position. I did not accept what he offered because your company is new to me and I do not have any experience to be willing to sign a five year agreement. Perhaps you should offer this after the first year to enhance people to continue.

I had decided to check other companies when it was time to renew our home protection policy. Your comatose came in well below the company I have had for the past 4 years. Their rates have gone up every year plus their price for a service call has gone up every year. We have only used it once or twice in four years so had considered self ensuring to save that premium. However, your company is offering a decent pricing and we will try it.

"Unexpected Out-of-Pocket Costs and Delays", "Avoid This Company — Misleading Practices". I am dissatisfied with my experience with Select Home Warranty. I filed two separate claims — one for a gas dryer and one for a garage door opener. In both cases, the company did not authorize proper repairs or replacement, despite their advertised commitment to do so. Instead, they offered minimal settlement amounts that did not cover the cost of necessary repairs. Additionally, reimbursement processing was delayed without clear communication. The policy’s fine print significantly limits coverage, and these limitations are not clearly explained during the sales process. Based on my experience, I would caution other homeowners to review policies thoroughly and consider alternative providers.

They are scammers. I called them for garbage disposal replacement and they said I am only eligible for 70$ refund. But guess what? I never received even the refund. I called them 6 times. Each time they say allow for 3 weeks to receive the check but never got the check. Also I wanted to cancel my contract with them to get my money back then they say, "You only eligible for 4 dollars." They are really scammers. Be careful.

We've had similar service with another company but decided to switch this year. Greg was super friendly explaining SHW's program and our options - and helpful setting up our account and getting us started. As a new customer, I'm impressed and pleased with their personal touch.

Charles called and we went over what I needed to know about the policy. He was polite and easy to work with. I have no idea at this point if the policy I purchased will prove useful or not. The sign up process was easy. He was a little pushy but most phone agents are. He gave me a bunch of discounts. In the end I agreed to the package he was selling.

Great price. Hope great service. Easy to work with customer service representative. We have four properties and have attached each one of them to this service. I’m happy with the price. And the information I got from other friends. The pricing and service was excellent. I had prior home warranty service. It was more expensive.

I filed a heating claim that was clearly covered under my plan. Despite providing all the requested information promptly, the company continuously delayed the process, failed to communicate effectively with the technician, and made excuse after excuse. It became clear they had no intention of honoring the terms of the plan I paid for.

Found Select Home Warranty on several posts about good home warranties for pool owners. Jake was so helpful and quick to reply. He gave us a great deal too. It was an easy process and Jake said if we needed anything throughout the term of our policy, that we could just give him a call. This has already been a better experience than contacting our previous policy holders!

Don't buy anything from this company. They were very quick to charge my credit card over the phone for an annual plan I purchased for my elderly mother. They told me to wait 30 days to place any service request. My mom, had a problem with her dryer a little over the 30 day mark and thought it was perfect to call the warranty coverage. My mom (78 yrs old) was going to pay her service fee by CC and the rep told her cash only and did not give her a receipt! I found that a bit odd. I received an email from Select Home Warranty stating the service is not covered because there is an additional 30 days of waiting period to cover parts. These are crooks, Liars and Shark sales men over the phone taking advantage of the elderly. They are disgusting and should be investigated. I will be reporting them to the Federal Trade Commission.

Ryan was great, I had a lot of questions, he took the time to answer them all, He was really patient with me. Your plan seems to be the same as the one I currently have but am paying almost three times the amount. Finding this plan means a lot to my budget. Thank you!

I was very satisfied in reviewing SHW's warranty coverage. I was somewhat concerned as to how the warranty would replace some of my appliances and heat pump due to their age. Matthew answered my questions, and provided the information I needed to decide about purchasing the coverage. I was also provided a senior discount.

Good customer service, they listened to my needs and are very efficient with the answers they provided. I appreciate you, and will continue to use you. Thank you for your patience. I will continue to use you. Keep up the efficiency and good work. Don’t stop striving for customer success.

It was very Helpful and got signed up quickly and easily. I look forward to doing business with this company. Good rate. Thank you. I will be sure to recommend to my friends. I received email almost immediately confirming services. Thanks again for the affordable services today. They gave me a reasonable deal and a friendly customer service associate.

Adam was very courteous and provided all relevant information to establish new policies as well as gave us a great discount for multi house policies. My previous coverage was with AHS that increased their fees by twice therefore, I decided to switch to your company. I’m looking forward to doing business with your company.

What I love most is the peace of mind this warranty gives me. Homeownership comes with enough stress already, so knowing major systems and appliances are protected is a huge relief. Customer service has always been friendly and helpful, and the contractors they work with have been professional and reliable. If you’re on the fence, I’d highly recommend investing in this—it’s already paid for itself!

The worst contractors and horrible customer service, do yourself a favor and stay away, if I can give them a below zero I would, for me this is a scam company how unprofessional they are. Can’t be with a legit company!

Select Home Warranty offer a great home protection service at affordable price I couldn’t pass up. They offer more protection and at a less affordable price than what I have now. The electrical coverage and roof leak coverage is a plus and it’s really what caught my attention. My other plans do not offer roof leak coverage nor electrical no plumbing.

I was looking for a replacement Home Warranty, as the one I had, as part of my original home purchase, was expiring. The renewal cost, with my current company, was going to be nearly twice the amount of a Select Home Warranty (SHW) and with a higher deductible than SHW as well, so on the cost side, it was a no brainer. The Salesman with SHW, Mark, was also helpful with what SHW was offering, and answered all of my questions. Looking forward to the security and the savings my new warranty from SHW will provide.

I had a really good experience with Simon. He explained everything to me so that I could understand. Answered all my questions and made my experience a very good one. I had been covered up with different home warranty companies calling me and I am very satisfied with my purchase of Select Home Warranty.

I was searching for affordable home warranty. I purchased my policy through agent Ed **. He was very helpful and explained the policy and my savings. Ed answered my questions and was able to make my decision. I made the switch from AHS to Select Home Warranty based on reviews and great value.

Connor was very good with explaining the contract etc. I couldn’t find my order number though. I decided to go with your company due to the fact my other home warranty company when I have an issue take up to 3 weeks at times to get a technician out to my home.

I have extremely bad experience with Home Serve Warranty. I purchased plan for three years thinking that it works like other company. I had a problem with my refrigerator it was not cooling. After I created case, they sent a vendor who had no ideas what he was doing. He ordered a door even though it was not the problem. After three weeks I got the door, and changed. Of course, did not solve the problem. I made several calls and asked for different vendor. Finally, after 2 weeks somebody came, just changed the filter and worked. It took 6 weeks to get fixed.

I had a good experience with Adam ** the representative, he explained very well the coverage and the price for policy. I think it was fair. I would recommend the policy to friends and family. Thank you. I’ll have more to say after and if I need the policy for a coverage. Hopefully I won’t have to. Again thank you.

Horrible. They don’t cover anything even when the technician said it was normal wear and tear. I canceled my policy. I called customer service several times without any results. I opted to pay the early disconnection charge than stay with them.

Was very impressed when Simon explained the home warranty with me. I had been shopping around and comparing different plans and decided Select had more to offer and better coverage than most. Now I don't have to worry about a break down knowing that it will be covered by Select.

I have a 34 year old air conditioning unit. The capacitor and motor failed and since it was old the entire unit needs to be replaced per two reputable service companies including one selected by Select Warranty. In addition, there was a Freon leak. Both service companies said the freon leak did not cause the a/c failure and their diagnosis was sent to Select Home Warranty but because the contract states freon leak is not covered they have determined the entire a/c is not covered for replacement. I have tried multiple times to ask Select Home Warranty how they have determined the freon leak caused the 34 year old a/c unit to fail and they will not provide any analysis.

I thought this was too good to be true. After being reassured by both their pushy salesperson (Chase Reynolds) and their documentation that they will either repair or replace any and all appliances in my home, regardless of age or condition, I went to file my first claim on a 5 year old Samsung Dryer with a burned out heating element. I was only given a $200 reimbursement limit (10% of what I paid for the Home Warranty) to repair or replace my dryer.

The information I received was thorough and I was satisfied with the communication. The salesman was pleasant and polite and knew about my area. He answered all my questions satisfactorily. I look forward to working with the company although I have no issues at the moment. This provides me with the security I needed for when they occur.

Select Home Warranty was easy and reliable to work with. Representative Mark was great. Highly recommend them. Great plan for price and value. Representatives are based in New Jersey and give you one on one expertise. Personalized claims on service request with minimum hold times. No off shore with very long hold times. Rated number one with Forbes. Free roof coverage and reasonable AC allowance reimbursement if needs to be replaced..

It all started with a broken microwave, they wouldn’t send a technician out to diagnose the microwave. They automatically paid me out $95 for $600 microwave a little over a year old. They said they don’t send techs out to fix microwave and garbage disposals. I also had them fix my sprinklers. They said they cover the parts but not the labor, never heard of such a thing. The sprinkler company they work with was terrible, they said they fixed it but they did a terrible job and I waited 2 weeks for them to come out again and never did and I just hired someone else to do it. I had enough of them kept them for 3 months, at cancellation they said, "We are going to charge you $75 because you haven’t had the service for a year…." I just lost it! DO NOT DO BUSINESS with this company.

They were lightning fast and easy to work with. I would recommend this company to anyone needing a home warranty. The process was painless and affordable. They were very helpful, and the website was very clear and easy to navigate, making the overall experience enjoyable. Best customer service I've seen in a while. Adam did a great job!

I had researched all home warranty providers and Select was highly rated by Consumer Reports so I went with them. Contact SHW and was helped by Connor ** - he was fantastic. He got me exactly what I needed for high-end appliances and several add-ins with several discounts. Fast forward three years later and I called them back for a new policy when we moved and bought a new house, and Connor helped me get a new policy in 5-10 minutes. I highly recommend SHW for comprehensive coverage - be sure to ask for Connor.

Don't expect any appliance repair if it is more than 5 years old. They will reimburse you with a very low depreciated value for your appliance and you will end up buying a new appliance on your own. They don't help for the installation of the replacement item either. Absolutely beware.

I called 4 months ago about my HVAC unit and I called so much they know who I am but always the contractors are behind. They instead want me to get my own contractor and go ahead and pay them and then submit the claim and wait a month or two to approve the bill then months later you receive the check. So don’t believe that you only pay 100 and they cover everything else because you will always have to get your own contractor and pay the bill and then submit your claim. This is why they have left the BBB!!

Jake ** was very informed. He was able to give me numerous plans to chose from. I am pleased that I will be working with him. Very personable. I chose a plan that will work very well for me. I went with the 3 year option plan. Very pleased with the plan.

I could seriously write a novel about this company but I will keep it as short and sweet as possible... DO NOT purchase from them. Just don't. You will pay out more money than they will ever cover for you. The reviews that you see on their website, there's no way, that they are real. I promise you that I bet they had all their friends do it because select home warranty is 100% a scam. 8 claims of which 7, I understood the denial of 1, of which 7 others should have been approved for the maximum amount and they picked and picked and picked to look for one word or one clause so that they can deny you and they will do it after you pay $125 for the technician to come out.

Connor B (my Sales Rep contact), was very professional, knowledgeable, effectively communicated, eager to assist and listened to all of my needs. Connor efficiently provided all information requested in a timely manner. Connor was available when he said he would be. Connor was not pushy and Connor earned really my business.

I am writing to express my concern regarding my recent experience with your company’s home warranty plan. I purchased a discounted 3-year + 6-month home warranty plan and paid $1,319.98 on July 3, 2023. When I filed a claim for an issue with an electrical outlet, I was informed that outlets located on the exterior wall of the house are not covered. However, the policy documents only state that "outlets" are covered, with no mention of interior or exterior distinctions. This seems like a hidden exclusion that only became apparent after filing a claim.

This company is absolutely terrible! I paid for my contract in its entirety. I filed one claim and after three days I was told to find my own repairman. I asked for my claim cost to be refunded and paid for the repairs myself. Now my roof is leaking and the shingles need to be replaced. They're telling me once again, to find my own roofer and he has to send in an estimate before they will approve the repairs! That isn't unreasonable but, if they don't like the estimate, they will deny my claim! It could end up costing me even more for structural repairs. I am canceling my remaining contract, even though it's going to cost me. I think all these positive reviews were given by employees of the company. Come take a look at what this Home warranty got me!

Great experience talking with Ed ** this afternoon. Ed was helpful in getting us set up with a home warranty period. It was smooth and easy home warranty process. He explained everything and answered all our questions and made the process easy. We appreciate his quick response time. I would definitely recommend Select Home Warranty.

This company always has a small clause in your contract. We don't repair this because of this. I have better things to do with my time than to stay on the phone arguing with someone that can't speak English. This company frustrates me. If you're thinking about using them DON'T!

This review is regarding customer service. I had a very bad experience because they promised me to give an additional month free after rating. I rated and followed all the instructions I received. I called them more than 20 times and I wrote to customer service. No answers!! The same process every time: I gave them my information, what was happen, etc. then they told me someone would have answered to me but I have never received an answer!!

Total Scam, Stay Away! Select Home Warranty (SHW) is an absolute scam. I’ve paid multiple service fees (copays), and not one of my appliance claims has been approved. Right now, BOTH of my refrigerators are not working, and SHW still refuses to cover the repairs, every time with some ridiculous excuse. I’ve tried to cancel and get my money back FOUR times, and each time they either lied or tricked me into staying on the plan, promising help that never came. They are dishonest, unprofessional, and provide zero value. This company is NOT here to help you. They exist to take your money and leave you stranded when you need the warranty. Do yourself a favor and stay far away from SHW. Plenty of more reliable and honest companies are out there—this is not one of them. DO NOT RECOMMEND. TOTAL SCAM.

I had a good conversation with Bruce **. Seemed like he was always looking for ways to help me find a better deal with them. Truly a good experience. The package deal to lock in on five years was truly a blessing. We really needed the peace of mind to make certain our appliances are covered.

They make you jump thru hoops to get your refund. Even if you submit the paperwork and provide proof. Then they claim you have paid the bill. They will not cancel and then they will say, "Oh let’s a give you a smaller amount." They are not a good company.

They're not a good company. I had to pay for all two of my repairs and $75.00 for service fees. Also I cancel my plan but they didn't make a note so I have to pay for another month and customer service is horrible. You pay but monthly but waste of time. Do not join Select Warranty or you will regret it when something breaks down. 👇👎

Customer service has lots of background noise and it was hard to understand what the rep said. Also, rep repeated options and seemed to speak from a script even when the responses did not apply. The reps need better training and more attention to solving problems in ways that show they have critical thinking and problem solving skills.

I was very pleased with the customer service we received from our representative Jake. He quickly responded to our many questions concerning the cost and coverage of the warranty. He was always courteous. We shall see how things go if we ever have a claim, but I suspect they will go very well..

I am so disappointed. I purchased a 3 year home warranty when I bought y house last summer. Sadly, the warranty is not worth the paper their policy is written on. Trying to get a technician assigned and out for service is arduous at best. I had a problem with my HVAC this winter during single digit temperatures and they didn’t get anybody to come out for an emergency callout, telling me it would be 3 to 4 days. I finally called and paid to have someone come out. On another time they set up a technician/company that not Trane certified and appeared to be some fly-by-night company not listed anywhere. They finally agreed to allow the company that put the HVAC in to come out.

I just purchased the Platinum Home Warranty Plan from Adam **. Adam walked me through the plans and helped me to understand not only the details but which plan would make the next 5-6 years of my life “rest easy”. I’m a first time home warranty buyer but Adam made the process seamless. Thank you so much!

I was looking for a home warranty and received several quotes. I went with Select due to the offers it has given me. After speaking with Cory I felt this was the best option for us. The price was within our needs, and the policy was more than offered by other quotes we received.

Sam did a great job of explaining the options available and the cost-effectiveness of the available plans. While I’ve never purchased a home warranty before, we believed it made sense now as we’re purchasing a home with vulnerable appliances. The air conditioner, furnace and hot water heater are all original on this 18-year-old house. This coverage addresses uncertainty and risk of any or all of those failing. Plus the roof was covered at no extra charge. And if we have to file a claim we can pick our own technician. Our realtor recommended this coverage.

Best Customer service in Town. I chose them because of their previous reviews and customer service rep was so nice and helpful. Wish them all the best. I will recommend them to all of my Family, friends and Members. So far I found them best in town. I will update my experience after my first call.

Great customer service in helping understand the offer and the items covered. Seems like great coverage at a very reasonable price. Customer support was very detailed in the offering and very patient while I was deciding on coverage. Would highly recommend. Web site was well designed and good at providing information. Since this is "insurance", I hope to never use it - but they seem to have a good process should I need to.

The representative was helpful and offered many discounts. The only reason I did not give a five was I felt a LOT of pressure to purchase more, though I did not. The additional coverage was a great value and although I was offered the option to cancel at any time, I was not prepared to spend the cost of multiple years.

Greg T was very patient with my questions and knowledgeable about the plans offered. He did not try to rush me and was not pushy for the policy. He just explained the options thoroughly. I was able to get all the extra coverages necessary for my home protection at a great price. I am confident in my purchase of a Select Home Warranty policy!

Good Customer service. Good annual pricing and long-term plan pricing. Good coverages included at a lower cost when compared to competitors. They also provide flexibility in plans for those moving, renting properties or living out of state. I would highly recommend this company's services and wish we found it sooner.

Terrible claims approval, terrible customer service, excruciatingly long cancellation process. I filed a claim on my ductwork (there was damage from an animal) that was denied due to "maintenance" on a home we just moved into. I tried escalating it and asked for a call back several times but I just kept getting the same automated claim denial email. And when I went to cancel my policy, they charged me another $75 to do so. Stay away, spend your money elsewhere.

Ryan ** was my contact and he did a good job of explaining the policy and getting right back to me with any questions I had. He reviewed the policy with me and pointed out some options that I could get for a better price than what was listed on the information I had.

I just initiated 2 new policies with Select Home Warranty. The representative (Tony) was very kind, patient, and professional with a great bedside manner. I received clarity on all my concerns. It was great to communicate with someone who consider my side of the table. That experience is one that could be modeled after.