Select Home Warranty Reviews

The people at Select Home Warranty are extremely knowledgeable and helpful. I had a wide variety of questions and they readily and adequately answered each one. I am far more comfortable now should something go wrong in our home, knowing that the repairs or replacements will be in the hands of Select Home Warranty.

Select Home Warranty are Liars from top to bottom. Salesman Jake ** Extension ** lied about covering outside water sprinkler system. Which they don't. 2nd lie was when my ceiling fan went out that I would only receive $45.00 towards a new one! They wouldn't even send someone out to look at it. This company is Full of Shi...

Brett was very knowledgeable and patient. He explained everything to my satisfaction. I highly recommend Select Home Warranty. Price was excellent for the coverage that I got. Coverage and price was much better than my current plan. Brett is very accessible if I have any further questions or requests.

This company have been nothing but a headache. Anytime something needed to be replaced they refused to cover it- even when it clearly fell under warranty. Twice they admitted fault and told me they would waive the service fee. But after the technician came out, they completely changed the story and tried to charge me anyway. They do not honor their word, and they make it extremely difficult to get real support, Save yourself the stress, do your research and look elsewhere.

I had filed a claim in March of 2025 to have a dishwasher repaired. They send out a tech to times to try and fix it. The first time the motor was replaced (4 April) and it failed again then the motherboard was replaced (15 May). When I called them at the end if May they said they had not got the report that the motherboard had been replaced. Finally around 4 Jun they said they had the report. But when I talked to them again they didn't have it and then finally on 10 Jun one of the customer service operator said they had it and it stated that it was unrepairable. But SHW wants to send out another tech to check it out. Got an email on 10 Jun for a new tech to come look, but when I called to find out the status again I had them call the company and they stated that they don't service my area. Spoke with a Supervisor (Raymond **) and they said they would fix me up with someone else (who again didn't service my area).

Nice representative when I called. Very easy to sign up. Received two months free and a senior discount for being over 55. Cheaper than what I was paying with another company. This company was recommended to me by a friend that also signed up from a different company.

This is the worst company to communicate with. Denied a covered part that their company's technician installed and failed due to improper installation. I received approval from SHW to use my own technician and then they denied the claim on covered part stating I had the work completed already - I did not! They say they are going to call you back and they don’t and then when I call them, they say they tried to reach me - they did not. DO NOT BUY A PLAN FROM THIS COMPANY.

Salesperson led me through my own skepticism and also worked to lower my quote price. Select Warranty will be a great addition to our new townhome. I’ve had a warranty long ago and paid more for a top plan. I look forward to any claims I may have and hope it’s as seamless as sales.

The offer was very competitive and the coverage offered was very comprehensive with clearly defined terms. They matched and exceeded the offers I was entertaining from competitors. I especially liked the additional coverage options for items not included in the more basic plan.

Service was OUTSTANDING. I noticed one detail, however regarding a Service Call in the amount of $75. I should have known to ask the question so shame on me. Johnathan offered me several options on terms of length of contract. I went for the 6 year contract. When I learned of the cost savings and even 6 extra months on the current promotion. Thank you Johnathan.

Have had the policy for a few years. We had one issue handled successfully and without issue. But after submitting the second request (same issue as before) a year later, no response and no technician was assigned for weeks. Finally we booked our own provider and submitted the receipt, only to be told (very defensively) by the company it wouldn't be covered - despite it being the same issue as before, and despite Select Home Warranty not assigning a technician for weeks. Would not recommend. Heard from local service providers that no many local service companies are willing to work with them given their track record.

I have been with different home warranty but my experienced with Select Home Warranty is the worst, I will not recommend them (SHW) especially to my friends, relatives and whoever read this review and if you are planning to get a home warranty, never used them. Yes the price per month is affordable but their service is worse.

Please review the calls as to when I initially purchased the service and the sales agent that sold me the contract for the septic. They told me that pumping was included come to find out it doesn't. I dont like how I have to keep calling contracting companies that goes straight to vm.

Jake was awesome. Very knowledgeable and professional. He explained everything clearly and answered all my questions to my satisfaction. I ended up purchasing 2 policies and referred 3 people to him because I trusted him and believed I got a good deal. His follow up was fast, clear and concise. I highly recommend him and the company.

It has taken me three phone calls to get my refund sent. First call I don’t remember who I talked with, he said he would refund my money and change my contract to monthly. Second phone call I talked to a manager Dan, who told me nothing had been done and he would take care of my refund and policy change. Third call talked Jackie this morning. She is supposed to have her call me when my refund has been issued. $2099.96. After this is received I want cancel everything!

Horrible. Run not walk away from them. 5 times I called them and they couldn’t find a tech to come out and fix my sprinkler system. Then they told me to find my own guy to fix it. They ran them through the wringer and no one would come out. Finally got someone to come out, called and they said $100 more to come back. Guy on phone said ok for extra trip charge. Now management said the overall repair is too much. I said find someone to do it for less then. Answer was we can’t. Lol. All the reps are over seas and very deep accent and very difficult to understand. Also was told (sold) that they pay for it up front after my deductible. That is not true, it’s a reimbursement plan and you wait for a check. 6-8 weeks. Wish they would just give me my money back. Now I’m out $85 and praying they will approve some of it. Horrible is an understatement

Enrollment was quick and smooth. No high-pressure “deals.” I highly recommend SELECT HOME WARRANTY. I changed after many years with another warranty company. I look forward to many years with Select Home Warranty. The home warranty program is a life savior especially when a major problem comes up. It also can be very useful when you have small problems.

Great company to work with. Customer service was phenomenal. My sales associate walked me through my coverage to ensure I had a good understanding of what would be covered. Great value and I look forward to working with them. Pricing is fair and the coverage is awesome. I’m very excited to have dropped American Shield. Please beware of American Home Shield.

Wanted to do a policy "check up" and make sure I had all the coverage I needed. Rep was very knowledgeable and helpful. Also he was able to email me a current copy of my policy for my records and review. I was very pleased with the service I received and would recommend the service to others.

Bruce ** was fantastic. I have called a number of home warranty companies. Most representatives were not helpful nor were they informative. Bruce ** was both. He believes in what he’s selling and did a great job promoting his company and their coverage. I was very satisfied with the service I received over the phone with how quickly the policy was emailed to me and how Bruce made himself available. Going forward with any questions.

Aggressive sales agents wants to sell long-term contracts without mentioning all the restrictions. Once you have signed up, you’ll find all those hidden clauses, eg. no replacements for main parts within another 30 days, and no repairs for refrigerators with problems of the sealed systems, and on and on. If you want to cancel after 30 days, they’ll charge you $75, plus any service costs in addition to what you’ve paid.

I was very well welcomed and reminded that I am an existing customer whose coverage lapsed and not renewed. I won't make that mistake moving forward. The person I spoke to on the phone was beyond warm and accommodating. Exercised great sales technique. Best personal regards. Larry

This company is an absolute scam. I had two claims that were denied without 3 full years of maintenance records. I've only owned the property for 3 months. I provided 1.5 years of records from the previous owner, and all they would reimburse me is $150. My deductible is $125 just to bring someone out to the house. The entire call center is located overseas so good luck understanding them. DO NOT BUY THIS POLICY.!!!

I was helped by Lucas ** and was very pleased with his help and the way he spoke and explained everything to me. I definitely will recommend friends and family to Select Home Warranty. Was not pleased with my Present Home Warranty, and was looking to change Companies. Thank you.

It is a scam: the HVAC technicians selected by Select warranty, came to my house to diagnose my AC. They told me the compressor is dead, that it was shortened to the ground due to wear and tear. Select warranty ignored the diagnosis and decided that it was an electrical failure and not wear and tear. Electrical failures are not covered and therefore they denied my claim. Their representative mentioned ,on a recorded line, that they interpret it to their advantage. How convenient it is to change the diagnosis and decide that the cause is an electrical failure. Why sell warranty when you intentionally do not cover it. I called them and tried to talk to their representative. You get people who read scripts over and over again without listening, discussing or attempting to understand. It is a big scam. This was our first call in 1.5 yrs. Now I understand why they sold me the policy at a discount SCAM.

Terrible company, terrible customer service. Called about our AC, had to wait over 2 weeks and still not repaired. Cost for repairs $455.00, price Select Home Warranty will cover is $320. So we have to pay the difference even though they picked the repair company and authorized the parts and repairs. Awful to work with-can’t understand their service reps!

Select's website says coverage starts after 30 days but it does not say it's limited coverage. 30 days is for repairs only. For replacement it's 60 days (as stated in very fine print buried in the contract) which the website did not specify or my salesperson did not specify

I have had home warranties for over 20 years nonstop. Select is the only company that ever refused to fix an item and the only one to offer such a pitiful buy back amount.

Never had to use them but it is good to have coverage, Price is important and I feel confident when I need them I will use them, they'll be there to fix all my applicances in my house and gararge. While searching for other products similar I find them within my costs.

The representative was very nice and knowledgeable about my situation. He answered all of my questions. I'm happy to be part of Select Home Warranty Community. I'm sure if anything goes wrong, Select Home Warranty will be here to service the problem. I am very happy that I have opened an account with Select Home Warranty. Thank you.

I have had this coverage for several years. Whatever was wrong with my appliances was something that was not covered. And the replacement coverage they promise? It is based on how old the product is which means you get pennies on the dollar. You can also expect to have Workmen come out who will high-pressure sell you something you don’t need or do poor work. I wish I could’ve read an honest review before I spent so much money on this.

After doing my research on Home Warranty companies, I decided to place an order with you and Select. My sales person on the other end was Henry ** and he did an absolutely professional and wonderful job. I’m looking forward, although I have not used your service yet, if I should, it will be a satisfactory relationship.

Horrible service, horrible selection of vendors and high rejection of claims, stay away from this warranty company, the team will look at possible ways to reject your claim and offer cheap discounts, 30$ here and 30$ there to keep you on the policy, but will not approve your claim.

REVIEW by Helena and Arshad ** July 21, 2025. We recently purchased a five-year warranty in 2025 for our residence, and I must say that the service has been top-notch. Not only did the company respond promptly to my service requests, but they also resolved the issues quickly. I'd like to extend my gratitude to Belinda and Ron, who were instrumental in ensuring a seamless experience. If you're in the market for a reliable warranty provider, I highly recommend giving this company a try. We're so impressed that we plan to renew our subscription after the initial term expires. Thanks, Helena and Arshad **

Excellent customer service! Helped me get set up on the best plan for the best price around! I was very disheartened with a company I had been with for many years when I found SHW and I’m so glad I did! They were so helpful and it gives me great peace of mind.

Excellent experience with the customer service representative. He was very helpful. We were with CHW but decided to sign up with Select Home Warranty for better service. I hope that SHW will give us a better service than CHW. I will certainly recommend SHW to my Son and Daughter for their houses in Reston.

Very worst company, they find reasons to deny your claims. If I could give 0, I would. Do not waste your money, stay away from this company. Regret signing up with Select Home Warranty. Nearly every time I’ve submitted a claim, it’s been denied — often with vague or inconsistent explanations. What’s the point of paying for a home warranty if they refuse to cover essential repairs? Their customer service feels more like a scripted runaround than real help, and it's clear their priority is avoiding payouts rather than supporting customers. Save yourself the stress and look elsewhere. This company does not stand by its promises.

This is the worst home warranty coverage you can get. I do not recommend you waste your money on this business. Your warranty policy may state an item or part is covered but Select will deny it based on other factors. My washer went out and it needed a new panel, Select Home Warranty states that panels are covered but only up to a certain amount, so if you have a fancy smart washer, panels range up to 500 bucks select will only cover 175. So you pay 69 for your service fee and in the end you really get 106 towards your replacement washer.

When I called Select Home Warranty, I was readily connected with Richard, a customer service agent. I explained that I resided in a condominium and therefore did not need roof or garage door service in my contract. He readily provided an appropriate plan, identifying its benefits. He then provided a five-year pricing plan that substantially cut my annual and visit fees, so that I'm paying a very reasonable amount for Select's service. The entire process took less than ten minutes. At this point, I am very satisfied.

Chase did a great job in explaining the policy and helping. Would recommend him to family and friends. I’m a realtor so it’s a great gift for my buyers and sellers. Plan seems great and so does the service fee. Gives peace of mind to customers. Moving into a home it puts everyone at ease.

They do not cover anything. They have a lot of clauses in their contract that eliminates everything. They will send a technician out just to get your $75 and deny every claim. I had two claims that were denied because they go around everything. Read the contract prior to signing. They do not send the fine print until awards then you screwed. I'm disappointed that I had to select 1 star. Worst experience ever. Never again.

Thank you Jake! He is amazing. He was able to patiently explain all plans. He answered any and all questions I had. He was able to locate and apply all discounts. We could not afford the 3 or 5 year plans. He is definitely a great employee!! He knows the plans and what works for the customer and their budget.

Ed ** was very helpful and knowledgeable about the products I was interested in. I did not know about the senior plan when I called but what a great deal it appears to be. I had reviewed the company before calling and it was highly rated so hopefully we will have a long and happy relationship.

Greg was very great, kind, patient, informative, and professional explaining everything to me and I’m very happy with my purchase. I appreciate all the information he gave me and took the time to explain everything to me thoroughly. I highly recommend him and I would refer people to Select Warranty.

Jeff **, the SHW re who assisted me. Clearly covered the coverages available as well as the prices and purchase terms. He also informed me of all discounts available to me. Jeff was very courteous and followed thru with all information I needed. I highly recommend working with Jeff for your home warranty needs.,

Do not waste your money on this HORRIBLE excuse of a company!!! So many problems with them. My washer broke, they couldn’t get someone in to look at it for OVER 2 months & counting, kept telling me they were working on it, and would have someone in within 48 hours, kept prolonging. Said I can hire someone if I wanted and they would reimburse me but I wasn’t gonna fall for that. There’s always a loophole with them. Why would I pay for home warranty just to pay for someone on my own and hope I get reimbursed. It’s their job to find someone and that’s why I pay them. I heard companies don’t want to work with them and do their jobs because they take FOREVER to pay them so that’s why they couldn’t find someone to take my job.

Mr. ** was courteous, efficient and very professional who presented a variety of plans but I explained how I can't afford a longer policy due to my limited resources. Your representative was very understanding and didn't push me too hard as that may have resulted in my changing my mind, possibly cancelling my request.

I am happy with the customer experience I had. The person I was dealing with understand my requirements and gave me the solution best fit my requirements and I feel the price competitive too. I'm looking forward to work with Select Home Warranty. I gave my full credit to the person I did with. He was very proactive and very good with the follow-up and giving the best solution. I hope the select will be providing the best customer experience going forward.

Salesman, Lucas, was quick to reply to my inquiry and helpful. He picked up on the needs for our house, such as additional coverage for our 3rd AC unit in the 2 story house. Price is reasonable and it seems to meet our needs. I hope the contractors they use are equally responsive. I was glad for the information and will be happy opportunity to get rid of our former warranty company.

If I could give a zero rating I would without question. I am a new customer of ten months and place two claims the past two weeks: 1) ice maker on my refrigerator was not working, 2) heater manifold on my pool heater was vibrating and shuts down. First, the ice maker repair was denied saying it was an exclusion on my Platinum Plan I have and should have add ice maker option at the beginning of the policy. There was no mention of such an option when I first signed up. Second they did not have a technician to diagnose my pool heater problem. My technician clearly explained the heater manifold was the problem yet they came back and said a leak is not covered under the terms of the contract. We had two follow up calls with the claims department with my technician on the line to explain there was no leak. Each time they came back to say there is a leak and leaks are not covered. Wow what do they cover?

Mr. Jefferson ** was very help in explaining the coverages and I will recommend him to friends and family. I don't know what you want me to say about the person I talked to over the phone. He explained it to me and it was good. Your requirements are absolutely ridiculous. What do you want me to add as a new client. Please stop this ridiculous requirement.

Richard was a pleasure to talk to in signing me up to be a new customer with Select. If my experience going forward with Select is as pleasant it will be great. I would highly recommend to my friends, neighbors, relatives and anybody else I might have the opportunity to tell about should It present itself.

Great customer service, requested information and within minutes had received a call and was able to lock in a set monthly price for as long as I have my policy with Select Home Warranty along with service call fee with the Platinum Care package. Covers things like plumbing, A/C cooling, Electrical system and Water heater to name a few. Check them out.

If they not had no stars, I wouldn't have checked 1 star. When we took out the policy, we were told AC was covered, and if it can't be fixed, they would replace it. Now we call and wait till they get someone out there, and now they told us leaks are not covered. The salespeople sell their souls to mislead people into selling a policy. They look for reasons not to pay out. They show best in service in 2017 & 2018, I guess they couldn't be best in service for the last 7-8 years. GEE, I wonder why. Stay away.

Lucas was fantastic explaining the policy and benefits of a home warranty package. He was extremely knowledgeable and answered all the questions that we had. He also explained how we can cancel if we want or transfer the policy as well. He was very informative. He was also extremely friendly and courteous during our conversation. Thank you Lucas for such a good experience.

Shortly after submitting my online inquiry, I received a prompt call from Sean. He provided outstanding customer service and demonstrated professionalism throughout our conversation. Sean took the time to answer all of my questions and addressed my concerns about choosing the right home warranty company. His knowledge and patience were greatly appreciated.

Gavin was friendly and prompt in reaching out to me after I submitted online request. He explained services, how it works with vetted and professional service personnel and plans as well as payment options available to meet my needs. I will refer all my homeowner friends to Select! Thank you! Thank you!

Positive experience if you want a homeowner protection plan. They are a little pushy but calmed down when you tell them no. I research several before picking this one. You have to wait 30 days before you can file a claim. They did not tell me this. I have not used the service yet but my hope is I don't ever need it. This is probably just a hope since life happens in the home. We will see what happens.

I don't think I have written a review ever but felt this needed to be said. I gave them 1 star but if I could give them 0, I would. Customer service is awful. It's like talking to a robot. The main issue I signed up for was the potential of my AC going bad. And asked them, if it goes bad, will they fix it. The answer yes. Well, long story short, months go by and then the AC goes bad. Well... They didn't fix it. They danced around the issue, saying under section blah blah blah... it will not get fixed. So basically, they will say anything to get you to sign up, but when you actually need them, they won't help. I can't say how disappointed I am. I don't know how they have 5 stars at all. I talked to 4 different people. All the same situation. Kind of think the reviews are made up.

This is the cheaper end for sure, but for a reason. Don't purchase. After the Sale (purchase of plan) they disappear and will not return calls or answer. They have no customer service, horrible vendors who stick you with additional costs. I have given up, (which is what they want) and I just pay of of pocket. I got a friend to switch to them as well, and I feel terrible. She and her family are experiencing the same issues.

Scammers, worst company ever. Will not cover anything. Their tone changes as soon as you purchase the policy. They will refuse to repair, replace or refund. They will charge you for things that haven't done or won't do.

We placed a request for our washer to be repaired on 5/2/24. A month later on 6/5/24, D&D Appliances and Repairs were dispatched. We were told that the washer needed to be replaced. The request to replace the washer was denied because "the repair visit was not authorized." Several attempts to cancel the policy and get a refund resulted in being referred to an automated system with no human callback to resolve the situation. Since there was no refund for the six-year policy, that was only in its second year, we confirmed the policy is still in effect as of 7/28/25.

Select Home Warranty is a fraud company and they don't cover any of the claims you submit and always try to find a way why it's not covered based on the agreement. Please don't ever sign up for this warranty company.

I called in on June 12, 2025 and paid up front for 12 months and got two additional months. The plan would have to wait for 30 days and that was fine. I called in for the copy of contract and other information in case of a request for service. You provided it quickly and I was able to print.

Lucas ** was very pleasant to talk to, personable and knowledgeable. He helped me to choice the policy that had everything that I wanted in a policy and was affordable. I would recommend this company and Lucas ** without hesitation. I do not have any concerns about buy this policy.

Sean was great over the phone and knowledgeable. The process was fast and easy. Had my policy in less than 10 mins. He went over most of the policy and assured me there was no risk. I still had 30 days to cancel. I like the forms and how they are easy to read. Would definitely recommend this product.

I have just signed up for Select Home Warranty after being with another warranty company for the past 8 years. My initial experience has been very good. They have significantly lowered my costs for obtaining coverage, cost per service call and 2 extra months for free. And, the people I have spoken with in customer service have been highly responsive.

Select Home Warranty is great. They have tons of discounts that are helpful in purchasing their home Warranty plans. Their contracts are priced great and can cover all of the major appliances and systems in your house. Their sales team is all super nice as well. I would recommend them for sure.

This company sucks! They pay very little on any claim and it takes several days or more to get a repair tech sent out. They take a week or more (it will be more than a week ) to make a decision which is always a couple of hundred dollars max. Their customer service is in India or some place in that area. If you like delays, poor service, and low replacement money, then Select is for you. If not then Select some other company!

Jake was the guy that I talked to with Select Home Warranty. He was very nice, polite, give me a senior citizen's discount and everything I asked for he could answer. He done a real good job. And asked me if I needed anything else for me to give them a call and they would help me in any way I could. Thank you.

The gentleman, Jonathan was very well informed, friendly and professional. He explained all the services I will be getting for the monthly payment. The fact that William ** was endorsing your company was a plus for my decision. Also the fact I will be saving almost $50 was an incentive. Thank you.

The person I spoke to was very descriptive into what I was looking into and answered all my questions! He explained everything that was being covered as well as the best payment plan options for my family. I appreciate everything that was discussed and hope to continue to use this service for as long as I am a homeowner.

Mike was very helpful in showing me the exact plan that works for my family. He was to the point and explained each of the options well, which I really appreciated. We are currently with another warranty service and I am glad we found Select Home Warranty. I look forward to working with Select Home Warranty.

Representatives was nice and spoke well, I hope being with you are better than other companies. You were a blessing to me that price fit my budget. Hoping to do business soon. I will recommend some of my family and friends to you. It was nice talking with your representatives and I’m happy with the decision I made.

The customer service agent (Jake), did an outstanding job helping me with the right home warranty plan. He was very professional and took the time to explain things so that I had a clear understanding of all. Jake went the "Extra mile" to assure that I was satisfied with my purchase. Because of Jake, I feel I have made the right choice.

I highly recommend Jake **. He convinced me to purchase the plan for 3 and a half years. He explained that the price would be increasing otherwise with each year. The policy could be transferred over to another house if desired. The yearly premium and service call fee of $60 would be locked in if I renew in the future.

If I can give it a 0 I would. The worst company ever, don’t ever bother unless you wanna waste money. They will deny any claim you submit and say it's not covered. Mind you when I signed up I asked for the highest coverage they have and something that would cover everything. My Ac went down a month ago and stopped cooling. I called them the tech came in stated that it was Freon leak, guess what they didn’t cover that, then I asked the tech if I can just pay it outta pocket. While he was doing it he realized it wasn’t the freon and my compressor was completely out and that needed to be changed, they denied that as well saying I gotta wait another month and they would be able to do it, another month passes (mind you I'm in Orlando and my house was about 90 degrees I had to stay at hotels throughout the month), then they send someone else just for them to deny the claim again. They are terrible, save your money and sanity.

Mike was fantastic! I really appreciated how helpful and informative the service was. They gave me all the details about the available offers and answered my questions about the products. It was great that Mike gave me some time to talk to my spouse and make a decision together. The only thing that was a bit annoying was the spam texts and emails. Overall, it was a really positive experience!

Platinum Coverage. I was pleased with the various nuances and practicability of the Platinum Plan. Additionally, I enjoyed the congeniality and ease of information provide by Service Mgr., Kyle **. As a homeowner, having assurances and coverages for product repairs, will undoubtedly provide a level of certainty and relief for me.

They told me to get my own service technician because they couldn't find one. Then it took them more than 30 minutes over the phone to approve the diagnosed repair. They had me pay for repair and submit the invoice for my reimbursement. After more than four weeks, they have not repaid me and will not respond to my emails.

My Select Home Warranty Representative, Ryan **, was very helpful, knowledgeable, and very patient with my myriad of questions. I will definitely recommend Ryan & Select Home Warranty to everyone. My husband is a Real Estate Broker and he will definitely recommend Select Home Warranty and Ryan ** to all of his clients as well. I really appreciated working with a representative of Ryan's caliber.

I had a pretty good experience except when it came down to when I wanted my contract to start. Toward the end of our call I told the person I spoke with that I would like my contract to start on the first of the month, he didn't do that and my card was already charged.

Don't approach this company. The way they handle their claims is ridiculous. I called about an odor/Sulphur smell coming from my toilet that occurred randomly. I had to take a day off work for the plumber to arrive, who couldn't smell anything (as it's random). He recommended possibly pulling the toilet out and replacing the wax seal, but at the time there was nothing he could do. He reported this to Select Home Warranty and left.

The company will attempt to sell you a multi-year plan on your first call and will give you the run-around anytime that you call in for service. They are never willing to pay for anything that is listed within your contract. Do yourself a favor and run. Save the money that you are opting to pay them for a warranty in a savings account solely for future repairs.

They will not cover all the plumbing (so many restitutions shower and faucets outside inside diff addons, it's a trap). But they will say fully cover at the time of sales call. Please be careful they won't refund full. I bought dishwasher for $700 and service call $60. They refund $150 and they are saying basic

The contract was easy to set up and easy. The Select team are easy to work with when there is an issue. Contractors are flexible and you can use your own or theirs. They will replace items when they can't be fixed and they dispatch in a good time frame.

Chase was very helpful in buying warranty insurance. He was knowledgeable, very good to deal with. I was very satisfied with my dealing with Chase. I liked your service rating, very good. Being number 1 shows you do a good job with your customers, seems like a good value for the prices you charge! I'm very satisfied.

Last year I was forced to purchase window AC units while they sent their horrible AC ”specialists” to my home. They either didn’t show or weren’t real businesses. Finally got approved to hire my own company after being without my central AC for 2 months! AC went down again this year and same story but had to buy another window AC due to the heat wave. First AC “specialists” they recommended was from 60 miles away, so they sent another from closer to my home. He came and checked my system. His recommendation was to replace the system. That is over $12k! He never submitted the paperwork to SHW and this is THEIR guy. They okayed me to hire my own guy so I called the same reputable company that fixed my unit last year. $500 and it works great.

On July 18th our sump pump went bad in our basement and our basement flooded. We called SHW (Select Home Warranty) to file a claim. Our policy # is **. Our claim number is **. We were told that it would take 24 - 48 hour to find us a contractor. After thinking about it for an hour or two I called SHW back to ask them if we are to let the water in our basement stay there (in that time frame alone it had gone up) until SHW found us a contractor. I talked to 2 people who told me they couldn't tell me. I asked them if I put my own sump in would it void the contract. The third person told me I could look for my own contractor if I wanted to. I tried to find a contractor but to no avail. I did not hear from SHW until July 23 when I had to call them myself.

I have had this warranty service for the past year had have had to make two claims, both of which have given me problems with process and outcome. Each time, it takes at least 48-72 hours from time claim is filed to time technician is assigned actually able to come out (for first, refrigerator stops working, that timeframe is not reasonable). Next, the communication with customer service is frustrating, usually the person on the other end is either very slow/unhelpful and the conversation is painful, OR the person is hostile and aggressive. I have had much speedier and efficient, and actual courteous customer service, with other companies (like First American Home Warranty) to which I intend to return.

Wow! Where do I start?? My first claim was for an electrical switch that would turn off occasionally. Got it approved and fixed in 48hrs.But after that forget it. A minimum of 48 hrs to get someone out "to diagnose" the issue then a min of another 48 hrs to get them back out to fix it so by the time all is done it would be over a week to get a repair done. The quality of the contractors were such that repairs weren't done correctly the first time so they had to be done more than once. The breaking point was when my pool motor stopped running and it took a week for them to even send someone out. Pool owners know how quickly a pool can turn green in a short period of time. So My plan was to cancel the home warranty and call a pool company to fix it since they have been useless.

Spoke with AHMED. He explained payment plan of 250.00 and the same dollar amount next month. The line was static and had to understand. Application when signing in said to copy code and put it in phone. I could copy it but no place to paste it. I’ve tried to do it on my IPad and my IPhone. I can copy from either one but I have no place to paste it in. Thank you Judy **

Brett ** was great and assisted me through the process quickly to get me what I needed. I was switching over from another company, and he helped alleviate any concerns. The pricing seems fair and not overly exorbitant compared to other companies. He was also able to explain the benefits provided to military families, which helped me understand what I was getting.

SHW is a complete at total scam. They rope you in and make you pay a lot of money upfront and then cover a few small things to make you trust them. Then when it comes to further repairs or bigger ticket items they play every trick in the book to avoid paying. They literally lied and told me that my repair tech stated in his verbal report that he recommended an “upgrade” for my washer when he in fact recommended nothing more than a replacement. They did this because they knew that my policy only covers replacements not upgrades. My service tech was so mad he called them back and nearly cussed them out on the phone.

Terrible customer service. I was given wrong information regarding my claim and was stuck with the repair bill. They refused to admit their mistake even though it was document. I ended up have to pay for the A/C repair and was not reimbursed. The first technician that came to repair it took my $150 and did not repair it. The second repairman had a week wait. I found my own but SHW states I did not get pre-authorization.

Just purchased the home and had a need for a home warranty. Select Home Warranty was recommended to me and I found them to be very easy to work with and offered a package that was in my view a great value. I've not had to use the service yet so time will tell but the peace of mind that the package offers is worth it even if I never use the service.

Jeff is very knowledgeable and friendly. He knows the product and was able to answer questions completely and right away. Jeff was very easy to talk to and helped me understand the value of what I was purchasing. I highly recommend asking for him when looking at Select Home Warranty.

My experience with Select Home Warranty has been nothing short of a complete rip-off. They employ deceptive practices at every stage – from selling their policies to servicing claims, and even when you try to cancel. I deeply regret ever signing up with them. Here are the facts of my frustrating experience:

I spoke with Chase. He was very informative. I ended up with a 3 and 1/2 year plan, but Chase explained I could cancel when I needed to, he went over different plans and explained how different plans would save me money. I had been checking out different companies and their plans, I think Select Home Warranty offered one of the better plans for myself.

I called Select Home Warranty and spoke to a very nice gentleman. I had questions about my warranty and the coverages. I also asked him about the plan I had as I looked on the website and saw three different plans. The gentleman answered all of my questions and sent me a copy of my warranty.

I was exploring home warranty options and had the pleasure of speaking with Lucas. He was incredibly informative and took the time to walk me through all the inclusions and exclusions that Select offers. His professionalism and clear explanation made the process easy to understand — and his sales pitch was spot on. 10/10 experience — thank you, Lucas!

My wife and I paid $2500 for a 10 year Home Warranty. Last week our 25 year old Goodman Heat Pump stopped cooling. The technician determined that all the coolant had leaked out and the condenser was frozen up. The technician said the compressor and condenser both had bad leaks and could not be repaired. He said that he could not get any parts for our heat pump and it would have to be replaced. A claim was submitted to Select Home Warranty and they said freon leaks weren't covered. The freon leaks did not cause the compressor and condenser to become defective. The components failed and the freon leaked out. This company is a complete sham and I personally will report them to Consumers Report. Please don't advise anyone else to waste their money on this Select Home Warranty company.

No pressure. Nice. We have been comparison shopping and we find that Select Home Warranty was the best deal. We just bought a new home and wanted to make sure the items in the house work ok without any worries. We have been comparison shopping and we find that Select Home Warranty was the best deal. We just bought a new home and wanted to make sure the items in the house work ok without any worries.

I would give them no stars if I could. We have had a platinum-level policy with Select Home Warranty for five years and just filed our first claim. Based on that experience, we have cancelled our policy. The policy states they will repair or replace your appliance at their discretion - meaning whichever is more cost-effective (for them). The compressor on our refrigerator went out and needed to be replaced. They offered a cash settlement of $150 based on their determination that based on the depreciated value of the refrigerator, it was not worth fixing. The part costs $450.

I bought my house in 2021 and home warranty was transferred over to me by the seller. I have had issues with my dishwasher, stove and HVAC system and was not satisfied with how things was handled. I am having with issues with my furnace which is in my attic and was on the phone from 9 am this morning, been bounce around from one department to the next, saying that they are here to help resolve the problem only to have my claim denied. This is my worst experience and will never recommend this company to anyone. The furnace is old and started leaking inside the unit which caused my ceiling in my grandson room the be wet and not livable. I will be reporting you all to the Better Business Bureau. It is wrong the way you handle business.

I recently became a customer with Select Home Warranty. The customer service person was knowledgeable. Friendly and knew the information well, he did a great job, ended up purchasing a year on the Select Home Warranty plan. This was a great deal and saved me a lot of money. The customer service person won me over, I was just looking but ended up purchasing.

Renewing Select Home Warranty Contract after having excellent customer service being provided for one year. Very helpful, courteous representatives. Professional and Excellent Customer Service. Prompt in addressing issues and questions in matters including those concerning claims. Easy access contacting Service Representatives by telephone. Customer Service Representative, Sam **, very courteous and helpful.

When I had an issue, I paid the service call fee $75.00 and was told the technician would be back within 2 days. I called back within those 2 days and was told there was a labor fee. I am not sure why they charge a monthly fee, a service call fee, and a labor fee of $150 just to replace a thermostat. I will not be staying with this company. Also, I am feeling like I am getting the runaround with the tech because he still hasn't given me a date to complete the job.

I filed a claim from Select Home Warranty for an issue with my HVAC system in June. They were "unable" to locate a technician, so they sent me directions to find my own in order to get the issue diagnosed. I had a company come out and they found the issue to be my contactor on my outside unit. The contactor is faulty and getting excessively hot, which is additionally causing wires to melt. The HVAC company put this in writing on their diagnosis. My claim was subsequently denied by SHW citing an "electrical issue" which is not covered in my contract. I reached back out to the HVAC company, who assured me there was no fault with any electrical component or the wiring, and sent me another diagnosis specifically stating that to clear up any confusion. I have had approximately 6 phone calls with the claims department at SHW to include a supervisor.

Once you start to read all the details in this agreement, I got very apprehensive. It appeared to me that "Select" would pay very little for most items. After speaking with the "Select" representative again and getting clarifying language written into the coverage details I feel more comfortable. Time will tell once I actual have to use it.

Select Home is a great priced and quality option for a Home Warranty! Easy to sign up and to make a claim. They reach out and are generally very responsive. Good value overall. They are priced better than their competitors as well. They also offer constant promotions and discounted pricing- so always make sure you're getting the best deal from Select!

I do not recommend they asked the tech to take pictures a lot of pictures of the house which is weird. Whenever a claim is put it they try to find things that are not on the contract to not pay and cover the entire amount of the issue. They would send you a refund of a certain amount when they know that the fix would cost a more that refund. Very unprofessional and they hire the worst tech to do the job.

So far I'm unimpressed with customer service. I called to ask a question about my deductible and the automated phone service they provide didn't give that as an option and ended up submitting a claim instead of just answering a question. Then when I called back and pressed "0" for an actual live representative, he spoke so fast I could not understand him. This review sounds like it comes from a senior citizen but I'm in my 30s. It was like the live person was in a race to get off the phone he was speaking so quickly.... when I asked him to slow down, repeatedly so I could understand him better, he finally complied but so far I'm underwhelmed. I'll see how the actual repair goes.

The rep I spoke with provided very good discounts however I would encourage your customer service team to be more patient with callers and not rush through the call just to make a sale. Although I signed up, I still had additional questions which prompted me to call back and I was still rushed by two different reps, excellent customer service should never be rushed and had the first rep took his time I would have not needed to call back twice.

I appreciate the customer service I received today. It was outstanding and informative. All my questions were answered. The customer representative explained my warranty and coverage to me. I would recommend anyone looking for a home warranty on their home to contact Select Home Warranty. This company offers different options for your home. There is currently a special they are offering at this time. You can receive a discount with 2 months off.

Avoid This Home Warranty Company at All Costs. Dealing with this company has been an absolute nightmare. They are quick to take your money, but when it comes time to actually honor their service agreement, they do everything possible to delay, deny, or deflect responsibility. Long wait times, unresponsive customer service, and contractors who either never show up or do subpar work — this is what you can expect. Claims are often denied for vague or unjustified reasons, and getting a straight answer from anyone is nearly impossible. It's clear their priority is profit, not helping homeowners. Save yourself the stress and frustration — go with a company that actually stands behind its promises.

Great value and outstanding customer service! The sign-up process was smooth, and the coverage options give me peace of mind. I’m confident I made the right choice with this home warranty plan. I would definitely recommend to family and or friends. It's a Great value for the cost. The customer service was excellent and it was a quick and easy sign up process.

Worst home warranty ever. It took one month for them to fix the issue with my toilet flush. To fix the toilet flush, I need to pay service charge (65$), labor cost (160$). They covered only parts that is worth 25$.

I'd avoid contracting with Select Home Warranty because they do not have a proven network of providers and seem to just do a random search and engage, but without confirmation. I can do better than that on my own! And I want to be clear: I'm in a HUGE suburban area outside a major metro. What I mean is this: Thursday: I put in a service request and received confirmation of a broad service window. Friday: I get notified that a technician has been confirmed for a service call on Monday - why not Saturday? Sunday (the day before): no notification of a refined service window - very unprofessional. Monday: Nothing from the service company/technician. An hour before the window closes I call the service company. No answer and their voicemail hasn't been set up? No response to text or email?

I am pleased with the quick response from the Sales agent. He had an offer for seniors/military that interested me. I have not reviewed the policy detail or filed a claim. The entire process for acquiring a quote online to paying for the warranty was extremely easy and quick. So hopefully, everything else is easy if I should need to file a claim. I may update this review as time goes on.

I had the pleasure of being connected to Mark ** in customer service. Mark was very professional, polite and knowledgeable of your products. I asked him quite a few questions and he answered them all in a courteous manner and didn’t make feel uncomfortable about my questions. He was also very mindful of my budget. Very happy with my first time experience, thank you Mark Johnson.

First, I disagreed when I found our about the hard copy, I call back and I talk to Danio. He told me I will receive the copies by email. That's what I need. Thank you for your service and for the opportunity to receive a free services call or a free month.

I don’t know my contract number, but I just renewed a policy at a different address and the person I talked to was very kind and send it through without a problem. He attempted to help me by giving me a more economic package however, I was unable to afford it at this time. I will call back later if my status changes and upgrade my coverage.

I had home warranty with SHW for more than 2 years. I was under the assumption that, my appliances would be covered as part of the warranty. My refrigerator stopped working. I have to call them multiple times to book an appointment for the technicians. But even then they cancelled the appointment in the last minute saying the technician not available. So I have to schedule one by myself. The technician gave a quote and they approved the amount for less than 1/10ths of what the actual quote is. Poor service, poor follow ups, and no coverages. For the namesake, if you wanted to have home warranty, you can select SHW. If you really need good appliance warranty to cover your appliances, I would go with other Warranty providers in the market and NEVER ever try Select Home warranty. This is my second experience. First experience is even worst with them.

I called customer service to check if my contract is still active. The representative was courteous and very helpful. He confirmed that my contract was active and offered to mail me the contract for my record. I received the contract via email within 24 hours. Great customer service! I will definitely recommend Select Home Warranty to my family and friends!

I just purchased a home warranty contract with you and I have to say I am quite please with the service I receive from your representative on the phone. HE answered all my questions and provided me with additional contract options. He made the entire process convenient and seamless.

So far, it seems like a good deal. I am interested in seeing how select works over the long run. They seem to be an upstanding company. I am looking forward to working with this company on necessary repair jobs that come up through various factors that contribute to disruption and breakage of appliances, plumbing issues, roof leaks or electrical issues that may arise.

I purchased a Select Home Warranty. I started online and finished up by phone because I had some questions. They answered the phone on a Saturday night at 8:45pm. Their representative, Alan, was very helpful and knowledgeable. I got a better warranty for a lower price than the one I had.

Clearly explained the coverage and the benefits included in my plan which included an extra year of coverage as a free bonus. Also explained that the policy is fully transferable free of charge during the duration of the policy. Also included the service call fee discount from $125.00 to $60.00 which would be locked in and can be renewed at the same rate for life.

My experience with Select Home Warranty was very pleasant! Lucas was very professional and helpful. He offered many different options to me, options that that made sense to take advantage of. I would definitely recommend Select Home Warranty to friends and family! Thank you for making this experience so easy!

I have not used their service as of yet but they provide a great military discount. I was able to buy the best plan possible and the rep gave me a great military discount. The discount was, I believe, over one hundred dollars. The sprinkler system is not covered but that's fine.

I called in a dishwasher claim. Your company can’t find an appliance repairman. I’m sitting here over a month with a dishwasher out of order. I was told when I switched to Select from Choice that you got your repair or replace request handled quickly.

This company is as dishonest as they come. They will lie and attempt to string you along for weeks. Buying a warranty from this company will be a complete waste of your time and money. Attempting to cancel will take hours of your time.

First, he didn't give up on me when I didn't respond to his phone call right away because I was out of cell signal area. He was very kind and patiently explained everything to me - even repeating as necessary because I am a senior citizen! I really appreciated that. I felt like he really cared about helping me get the best plan possible.

Excellent price and service only took 2 minutes to sign up with Wayne. I compared this warranty with many others - best deal for the price. I will refer to others. I especially like the roof leak option. My house has many appliances and the select warranty covers them all. I am especially pleased with the online submission of claims as well as the 24 hour service.

Daniel was very knowledgeable and comfortable to talk about the options. I would recommend the company. Thank you for being detailed and taking the time to lay out all options available without pressure. This company offers service/ price ratio that are more in line of being affordable. I had been with another company for over 14 years and I finally ended the relationship due to poor service.

I had a pleasant experience with the Select Home Warranty representative Mike. The process to get a quote was quick and easy. I have not used the actual services so I cannot provide an opinion in that regard but the process to obtain coverage simple and straightforward. Thank you.

Bruce in customer service is so knowledgeable. He was patient and able to explain things so that they could be understood. All the benefits available and the cost breakdowns. My wife and I will be sure to highly recommend. We were with another company that just was not worth the troubles.

Jake was so helpful. I told him about my nightmare interactions with my current home warranty company and he was flabbergasted at what I've been through. He helped find me the perfect plan and made me feel heard, understood and cared for. I look forward to working with Jake for many years to come!

Select Home warranty does NOT cover roof replacement or damage. They lie about it and deny when submitting a claim for the coverage. I am now stuck with a leaky roof and have to resort to charity for help with my problem that they wouldn't cover and their website says roof coverage which is false advertising.

I had an excellent experience speaking with the rep from SHW. Sean was courteous, answered all my questions and signed me up for a year for a fair and equitable policy of "peace of mind" for my new home. I would recommend Select Home Warranty to anyone searching for a good deal in price and service for a new home.

First we had a plumbing problem and we were denied because part of the problem involved in the which was outside of our home. What?? How would they cover a hot water heater then? Then when I AC went out, they denied coverage because all it needed was a capacitor. SO WHEN DO THEY COVER YOUR AC? When it blows up? A complete waste of money when they find any reason to deny coverage.

The representative was very helpful. They did a great job clarifying what was approved, how it works and what to expect. The entire process was very easy and the website was very mobile friendly. I would recommend to our homeowners. Anyone that is in need of home warranty I would suggest them purchasing their home warranty from Select as they have the highest rating and very reasonable deductible, where almost every day cover.

Overall I am happy with Select Home Warranty. MOST of my experiences with submitting claims and receiving payment have been good. The team is quick to explain my policy and answer any question I may have. I do have an issue with repair technicians that the company sets up. I find most to be unprofessional or do not come as set. I prefer to choose my own professionals for work I may need done. Overall, so far, I am happy with Select Home warranty. Thank you.

I found Select among the top 10 home warranties in South Florida. Roman ** was extremely helpful and patient, taking the time to answer all my questions and guide me through the decision-making process. His professionalism, knowledge, and friendly approach gave me confidence in choosing the right coverage for my home and needs.

Signing up was a breeze. Went for a 3 year plan. Hope I don’t have to use it - haha - but if I do need a repair, I expect to be well-covered. I especially like the idea of 24 hour service call response time. It was a bit of a hard sell to upgrade to an even longer plan but I think I made a reasonable choice. Hard to know when your systems will fail or how long I’ll own the house. Plus, the longer plans are a lot of cash upfront. I wasn’t able to give that much money in advance. If you can, great!

I had a great experience working with Lucas **. He guided me through the home warranty policy and made the entire setup process simple and stress-free. He was patient, knowledgeable, and explained everything clearly. His customer service was excellent—very responsive, professional, and easy to talk to. I really appreciate his help and highly recommend him!

He was professional and straight to the point. He answered all my questions. He gave me the quotes for different services. I did not see the policy in my email and requested to have the policy resent to me. I will review the policy and ensure I have proper coverage for my home.

Very pleasant. Gentleman worked with me on my warranty. His name was Mike **. I only wanted a one year but he guided me through the benefits of a three year plan with an additional 6 months for free. I chose that option. Hard to believe for $400.00 a year you can have this much coverage. Hope I never need it. Michael **.

I was told because I have A tankless water heater that it is not covered. I don’t know why it wouldn't be if it was in the home when I bought the warranty plan. I’m also told I cannot add the newly Installed one for future coverage. I don’t understand how I’m supposed to cover new items if I can only add them within 30 of buying the plan which was A 5 year plan. Ridiculous.

I signed up again for SHW with Jeff today. He explained everything well and I ended up with what I needed. Did offer a 3 year term but not interested at this time. I will look into a longer term when this warranty period is over. Other things that need attention at this time.

We purchased a home warranty in April, paying the full year coverage at sign up. In June we had the water heater go out and spray water all over the garage. I did an online service ticket, it was automaticlly denied stating the did not cover leaks. I called and received the run around from multiple people. I finally was promised a refund of the prorated portion of the years premium I paid. I did get the water heater replaces after to receiving two separate quotes. We paid and submitted the receipt. I also turned them into the BBB. They have the worst customer service reps that I have ever had to deal with! All from India. The "Managers" are even worst, rude people that clearly cannot find a real job.

The sales personnel were polite, informative, helpful, had good personal skills. The contract was provided so I could assess the value being offered. The supervisor was as helpful as was the initial salesman. (Unfortunately II do not have the name of either.) I had to remind each that as a senior I needed to follow some basic protocol or I would get nervous and unable to focus and make a decision.

Signing up was supposed to be straightforward but then I got a barrage of slick upselling gimmicks. I adamantly refused all of it. The rep apologized and gave me $100 free trade call. 8 months later when our microwave fan malfunctioned, I requested service and they told me our oven was too old and they would pay me $95 credit if I had it repaired or replaced myself. Total scam company. They are trying to avoid clams. No reason on Earth they couldn't have dispatched an appliance tech. I demanded a cancellation which was $75 but it's worth not having to deal with them anymore. I should sue them for breach of contract.

This is my first time making a claim with Select Home Warranty and I’ve had a policy for 2 years. It is easy enough to file a claim but hard as hell to get any response. It takes at least 2-4 days before they send information on a technician. Once he comes out it takes at least 4 days for Select to approve. I’ve been without a dryer for 2 1/2 weeks and it’s still not fixed. The technician's initial diagnosis did not fix the problem so I’m back to waiting for Select to reapprove additional repairs

I would not recommend this company. The salesperson says one thing then when you file a claim it is denied! Do not waste your money!!! And they also charge a cancelation fee. o they are charging you for nothing.

Read your contract very carefully, they NOT cover a lot. If you read what is not covered it is most of the things that go wrong. For example, I had trouble with my ice maker on the refrigerator.. This is not covered and requires additional coverage ($$). Next was my HVAC, they provide no monies towards a new system, which other companies will provide. They do not cover the major components of an air conditioner and they will deny for the age of the system. Roof, they do not cover the underlay, shingles, flashing etc. so what is covered??? The technicians they send out all said the company is very difficult to work with and they see more claims denied than accepted..

I enjoyed working with Daniel very much! He provided me with time to ask all my questions and time to talk it over with my wife. This was not in any manner like most of the other warranty companies that were high pressure! Daniel provided me with his number to contact him whenever I have questions or concerns about the program. My wife and I enjoyed the time conversing with Daniel and hope it all works out for us!

The representative from Select Home Warranty was very helpful. He answered all my questions promptly and he gave me the best deal to fit my budget. He was experienced in explaining all the details and was not pushy on his sales pitch. I would recommend this company to my family and friends.

Bought their best plan for a period of 5 years. First claim for the ice machine in the Refrigerator was denied as The ice maker needs 139.00 additional plan upgrade. Fixed the ice machine on my own. Second claim was the electric stove control panel went out, that claim was also denied as the panel is not a mechanical component. Got frustrated with their reps and their illogical explanations and cancelled out the plan and lost $418.00 for having it cancelled.

After I join in with an assurance from an agent or owner Brett ** that SHW is different than the rest, I found it untrue. I made my payment and 45 days I had my ac control panel checked after I paid the technician, the claim dept. denied my claim saying there is awaiting period of 30 days before you can put a claim. I said already 45 days and my waiting period is over by 15 days. The technician said they do this to all the people so you end up fixing it yourself.

Received call after checking online. The sales person (Louis **??) was extremely friendly, helpful and patient. I knew what I wanted, but he was very good at finding a better price, and finding a longer contract for me. I was beyond tired of looking at different companies and had narrowed down my choices to three companies. Louis was available to research and find what I needed.

My sales rep was very knowledgeable about the services covered and the different plans and costs. He was clearly a good salesperson who, when he heard my hesitation, offered me different plans and options until there was one with which I was comfortable and which was affordable. I hope the company is true to their reputation. It gives me peace of mind to know that I have this warranty service.

It's one of these companies that try to find a minor reason not to cover. I had a leak from a shower, a plumber came over, diagnosed, and haven't heard back from them, followed up couple of times, re-assigned a new plumber, none called. That's one. TWO, I had an AC issue where no cold air was coming out, waited 3-5 days, no one called from the techs, I emailed SELECT HOME WARRANTY, and they told me I can get someone to take a look. I did, he gave me a quote, I sent it, nobody replied. I called the next day, the lady told me to fix it, and send them the receipt. I did. Then I was told, I can't be reimbursed, because I repaired because being authorized. It feels like a scam company so far. I have email proofs of everything I'm saying.

I have used this warranty, and it is just a big scam. I bought additional coverage for my spa, and when I needed repair, they kept saying our person will contact you in 48 hours for more than a month, and then I stopped following up, as they were just lying. I had to find a 3rd party technician, and the fix was quick by changing some settings. SHW did not help or respond. I also had trouble with HVAC, SHW sent a technician who said there may be some leakage in the unit. SHW first lied that it can not be covered as it is electrical fault. When I asked for proof of the electrical failure or report, they said now it is an issue that can not be covered as per the terms, without saying what terms. It is a scam.

Do Not get a warranty with Select Home Warranty. They don't honor claims submitted and the wording in the contract is vague. I had an issue with the spigot leaking and put in a claim on the website. The website itself is not helpful and it takes a while to update and provides no information on next steps or how the process works. Customer service is located outside the US and the reps read from very very very long scripts in a way that lets you know they do not care why you are calling. They just want to make sure they read all the words and get you off the phone as fast as they can. In the end. They denied my claim because the contract did not specifically say spigot. It's a huge scam. Save your money. My parents have had home warranties for their house for years and have found them helpful. This is. Not one of those companies. Go with someone else.

It does not work when is turned on. There is No sound at all. The stove and oven work pretty well. We love the Select Home Warranty! We will for sure refer it to our friends and business circles. Thank you again for your great service! You are the best!

I purchased the Platinum Care plan. I have had this before at a previous home and I am pleased to say that the appliance coverage was just what I wanted, and the service and repair contractors they sent out were timely, knowledgeable, and got the repair done properly. I am confident that this plan will serve me in my new home as well.

I had trouble with the initial renewal but the follow up agent was prompt and got the issue resolved. I tend to not give out credit card numbers over the phone, so I use a service that gives me peace of mind by restricting monthly limits for recurring charges. I guess that I did not set the correct amount on the initial renewal. I have not had to use the warranty yet and hope that I don’t have to but have confidence that you all will take care of us if we do.

Easy sign up with a great discount. It was a good deal. Good customer service. Will recommend them to my friends. It took me less than five minutes to get my info and made my first payment. Their service fee is the least. $85 comparing to other companies in the area. They were recommended to me by Consumer Affairs.

Ok I bought a home warranty with Select and I called about my wall oven. My oven has a Microwave above it and below is the wall oven ok. When using the microwave it starts to overheat and shuts off. The oven when I push the buttons to turn on it says it's on. You can hear something but it only gets Hot on Roast convection? So when telling the girl about the issue I got the feeling she Didn’t understand. She Just kept saying, "It's a Microwave?" Anyway Within 20 minutes after the call I get an email saying they are going to pay me $ 95.00 for my Microwave? So I call back, I get someone else and this time I send Pictures so they will see this is a Microwave on top and below is the oven. So I've been waiting on a response.

It was super quick and easy to purchase a warranty through Select Home Warranty. My agent was easily reachable and willing to help me understand the products available and the nuances of the policy we signed up for. Hopefully we won't need to use this coverage but if we do, I feel confident that it will be seamless based on our experience so far.

My mother suggested this company and I am so glad to call and I got excellent customer service.. Mike ** was great with his customer service. We’re happy to work this this company! I will suggest to my friends and other family members. Thank you SELECT HOME WARRANTY team members.

Very easy. Sounded too good to be true. However all, my questions were answered.. No. No complaints so far since signing up today and with reviewing contract. I've been with other companies before. I hope this lives up to their claims. I wish these companies would also offer a maintenance for an add on. I had to call back due to email went to spam. The guy was nice and helpful. Hope will not have problems. Excited and pleased with current offering.

Absolute rip offs. I’ve been waiting almost 8 months for a refrigerator repair and finally they are going to repair but only pay for the part. NOT LABOR. Have a 2nd issue with my dryer and again. ONLY PAY FOR THE PART. Even the tech said they are a rip off.

Rep was courteous and answered all questions however he did not mention the limitations of the contract. We did not use service yet just spoke with sales rep. We also received a email from another Select sales rep that had a better deal From Brett ** after we paid the higher price. After reading the contract there was many requirements to get coverage

I spoke w/ Wayne and got good help, however, when I clicked on link sent to me by Wayne it would not work! Luckily I was transferred to someone who could help but I think he went over and beyond giving great customer service. He said he wanted not only would help but would try to give their best deal. Me and wife are 73 and 75 yrs old and looking for the best least expensive rates because our income demands frugality. Well, Alan got me the best deal with extra months service and a super deductible that I just could not pass up! We’re so happy and this is a shout out to Alan for everyone to hear! Thank you so very much! I won’t forget his kindness!

Just decided to purchase a home warranty. Agent was very helpful and hope all works out well with it. Will know more when we have to submit a claim. As someone turning older, now a senior, we think we need help instead of trying to fix things ourself. We have heard good things about this company and decided to try them.

The new registration was convenient and easy. Brett ** was my customer rep, who was knowledgeable and helped me with choosing and providing the what I exactly needed for my new property and the existing one. Overall, I am happy with the representative and my policy. Will definitely reach out to Brett again in the future. Thanks.

Very helpful thorough agent. Answered all my questions ands targeted our satisfaction. Recognized our public service and gave us a discount for our ages. I hope we never have to test their service but I'm optimistic. They came in at much less than their competitors. They sent a proposal and answered our questions after we reviewed it

I had a great experience working with Jeff **. He explained the home warranty program and the Select Platinum product in detail. He was very knowledgeable and answered both my wife's questions and mine thoroughly. We were both very impressed with Jeff's ability to explain the Plan and purchase options.

Was looking for home owners policy. Did some research, this one was highly rated and was rated as having the best value in the industry. When I called I got rep Adam **. He explained the policy and what protection it would give us. We are retired and was looking for a way to take care of unexpected expenses.

My representative was personable and provided me with the information and a quote I requested. Although I ultimately chose a higher out-of-pocket option, it was a more cost-effective and valuable longer-term option. He appeared to genuinely listen to my needs and ensured that I received all discounts that I qualified for and was not forceful about the more expensive options.

The Worst; Buyer Beware....I want to share my absolutely terrible experience with Select Home Warranty and urge potential buyers to beware. The warranty contract is filled with so many exclusions compared to other companies that it feels like nothing is covered. Recently, my A/C outdoor unit stopped working during the hottest week of the year. A technician was dispatched and determined that both the run capacitor and hard start needed to be replaced, and that the unit was low on refrigerant coolant. However, when the technician began the work, I received a notification that my claim was denied due to the refrigerant clause in the contract.

Really efficient and helpful. Great experience and made it easy. I appreciate him reaching out to us to provide a better quote and explaining the nuances of the plan. I also liked that he reached out initially over email instead of phone.

Extremely disappointed with Select Home Warranty. Unexpected charges everywhere, and the $75 deductible was a complete waste — they deny almost every claim and hide behind fine print in the policy. Service is slow and frustrating, and it’s nearly impossible to get clear answers. The customer service manager even promised to call me back but never did. Would not recommend.

Roman ** called me after I researched companies. He was very knowledgeable. I have never had a home warranty so am hopeful that this is a positive experience. Thank you Roman for answering me questions so thoroughly. I have already shared your information. Will definitely keep everyone updated whether I have positive experience in the future.

I called your company this evening to discuss a new annual appliance warranty. I had the pleasure of speaking with Mark **. After several minutes, Mark convinced my wife and I to agree to an extended contract that American Express was offering. We appreciated his patience answering our many questions and his professionalism. We will definitely recommend Mark and your company.

Nothing's covered… Washer hose not covered, coil for AC not covered and got harassed because I wanted to cancel plan… BTW I had the best plan and still got stiffed. Run and I mean fast🏃‍♂️ right by this scam of a Company!!!

I did not know there was an exclusion on my policy that I specifically talked to the sales agent about. Had I known this I would not have selected SHW for my service company. I feel defrauded. I will most likely cancel my policy and demand a refund of all premiums paid, as this was the first time I tried to use the service and it was an epic FAIL!

Do not give this company any money! We had a 3 year plan and ended up needing to use them several times and every time was a total nightmare. Read the fine print: they will not cover many things that you assume they would. Including the extra coverage we paid for our pool. Our Booster Pump for the Pool Sweep went out, guess what, they don't cover it (even though I couldn't find anywhere in the paperwork that excluded Booster Pumps).

We bought the warranty in April, our AC goes out & they won't cover to repair! The unit had electrical issue which made the motor blow & they're saying our entire house electrical is what caused it when nothing else in our house was affected. So now we have to fork out all the money to fix our AC!

I was just contacted by Lucas at Select Home Warranty. He was polite, professional, and extremely knowledgeable. He was able to answer all my questions with ease. Overall it was a delightful experience. If everyone at Select Home warranty is as professional as Lucas, I’m certain I will be a long-term client.

My air conditioning unit failed on June 2, 2025. I filed a claim, and Select assigned a contractor. Days later, I was told they replaced the first contractor because he was “too expensive.” They then sent a second, cheaper contractor who turned out to be inexperienced and unable to properly diagnose or repair the issue. The 2nd technician came on June 12 and replaced the capacitor, but the system still didn’t work. After my tenant reported the issue again, the technician returned several days later. He said it might be the condenser fan motor, but he wasn’t sure, and also wasn’t sure if he could get the part. He told me he needed to talk to Select. After that, Select denied the claim, saying the unit had “shorted to ground.”

Had a very good experience. The agent was very knowledgeable. He guided me to the right plan at a very good price. He broke everything down in an easy, understandable way. I am glad that I called this company to get a warranty. They seem like they take care of the customers. Answered every question that I had and didn’t have to think about it.

I purchase this plan because I am retired and fixing appliances. And things around your home can get expensive when I solicited by this home warranty Company. I called the number and the gentleman on the phone told me that my coverage would cover everything applying twice in my home. Also told me that if it could not be fixed repaired, it would be replaced. All that is not true. They lie to get you to buy their policy. And they give you nothing next to nothing. I paid $65 for a tech to come out for my deductible. And they're giving me $200 to replace a $500 to 600 $ dishwasher. That's 3 and a 1/2 years old.

Horrible experience with this company! Stay away and save your money. Every single HVAC technician they've ever sent to look at my units has been at least clueless! The company has never paid a penny to do any kind of repair for my AC system! They don't cover anything!!! BEWARE.

Worst warranty company I have ever experienced!!!! They are not from the US number 1 and 2 they try and get the cheapest companies who usually don't speak much English to come out and are usually incompetent. We have been dealing with our Viking oven for over 2 months now with it still not working and they are still giving us the run around and basically telling us to go find a different oven company to come out once again and diagnose it again and pay out of pocket for this new company to come out even though it has already been diagnose but the first guy stopped communicating with us and with Select so they sent out another incompetent company who didn't speak English, and couldn't even ask me for the model number... Had to pull it up on his translator app on his phone.

Gentleman was helpful in helping me with my leaking water heater and setting up a appointment. Also helped me understand what kind of plan I have. It's my first claim with Select Home Warranty. Now just waiting for service man to call. I'm hoping this will happen quickly and successfully.

It was an easy process, we purchased 2 contracts at this time because of how good the policy seems to be. Jake seem to put my mind at ease on all the things that these policies cover. We hope to not have to use it, but we feel so comfortable if we do!!