Select Home Warranty Reviews

I rarely write reviews, but my experience with this home warranty company was so frustrating that I feel obligated to warn others. I signed up with the expectation that this would give me peace of mind and financial protection when home systems or appliances broke down. Instead, I ended up with delays, hidden fees, poor communication, and service providers who barely showed up—if they showed up at all.

I bought 3 years contact for our new home. 6 weeks after purchase washer broke. Put claim in in Aug 29, 2025. Heard nothing. Finally called on Sept 3 to see why nothing had happened. I was told I would have someone contacting me regarding repair. Was told there wasn’t many technician in our area they have to pick from. I explained, "Your information said you had lots of technicians period." He said, "We would have repair person by Friday Sept 5." On Sept 8 I called again because we had heard nothing from anyone. I explained it was 11 days since claim started with no information about fixing. I was told again to give them 48 hours and I said NO. After the phone person finally said he had someone scheduled for tomorrow Sept 9 between 1-5.

Best experience. We never had any problem with service call. Always attended on priority. This is the 4th year we are continuing with SHW. Have taken for another 3 years with the best rate in the market. I will recommend to my friends and family.

So far a positive experience. Had a refrigerator water line crack. Needed to call my own technician to come out to fix it. Claim was approved over a phone after talking to a claims specialist. Need to submit the bill and wait for reimbursement. Hopefully it’s quick.

The worst possible experience you could have with a home warranty company. They will find any reason to deny your claim. Such a scam! This has been a very disappointing experience. Stay away if you care about your money.

I have had my policy for 3 1/2 years. During this time I have had 3 claims total. 2 I am unhappy with the result. 1. Plumbing System - I made about 7 appointments with the Plumber. He never showed up for any. 2. Plumbing Clogged - I was informed by SHW that no plumber was available in my area and to get it resolved myself, and to send them the invoice. I did exactly that but they told me to resubmit with a diagnostic report from the plumber. This was only for $130. Do plumbers give written diagnostic reports? I've never got one. SHW has never paid for any of my claims.

As soon as I inquired about a policy, I received a call from an agent. Jake provided exceptional customer service. He was able to answer all of the questions that I had. He was very knowledgeable about the company and policies. Communication was clear and concise. I asked how this company differed from other competitors and he was able to provide several examples such as 24/7 customer service in the claims department and that calls are not outsourced and are all based out of the United States. Overall a great experience signing up and the price is much better compared to my previous policy with a competitor company.

Jeff from Select was the first call I received from my search online. He was pleasant, explained the warranty coverage to me; how it works, the costs involved, the 24hr contractor response to all calls; supplied the senior discount & benefits as well as benefit to my veterans discount when paid up front. The service looks promising. Contract received digitally however, no receipt was sent.

Great service and value. Looking forward to a long lasting partnership with a great home warranty company. Jake was very thoughtful and answered all of my questions. Multi year policy is a great value and even better that we can transfer or take it with us to our next home.

I paid $46/month for 3 years. Had 2 problems. The first one hot water heater they told me to find repair company, pay them and then ask for reimbursement. The second was hvac unit died. 23 yr old unit had freon leak. I replaced it, submitted paperwork. They denied everything. Don't waste your money. Put your $46 in the bank instead.

Greg was very helpful and informational. He made it a no brainer for me to switch to Select Home Warranty. He explained my options and what benefits I will get from each. He explained pricing and billing so I will always remain covered. He even helped me get better coverage than I had expected by showing me features I hadn't even considered, but now can't live without. Thanks!

My experience with Select Home Warranty (SHM) has been extremely disappointing. My 10-year-old kitchen dishwasher broke down, and the repair could not be completed because the control board was either unavailable or on back order. Instead of replacing the appliance (which is not excluded anywhere in the contract), SHM informed me they are not liable for a replacement.

Christine contacted me and gave me lots of information. I said I needed time to decide and she said she'd call me in 45 minutes. I called back sooner and was unable to connect with Christine. I talked with Mark ** who gave me a good deal and answered my couple of questions and I accepted becoming a customer.

I spoke with Sam, he was very knowledgeable and he helped me with getting the best possible coverage! He was kind, knowledgeable and demonstrated great customer service! He was very responsive and helpful....He took the time explain everything to me!

Great home insurance company. Richard was awesome explaining everything. The reviews I read had some bad responses and plenty of good responses. Sounds like a very good home owners insurance company. Hope all goes well with our purchase.Thank you for being there for the people.

Lucas was very knowledgeable and easy to work with. He was even patient when I did not have my glasses. He had many options and fully answered all of my questions. Friendly and surprisingly easy inquiry. With service what it is today, great experience.

Daniel ** in Select Home Warranty is excellent!! He is not only professional and clear explaining all the plans, but also very patient in answering all my questions. Got a 5 year bundle plan to lock the rate. Hope in the future the repairing and claims with SHW will be taken care promptly and smoothly as the company promises.

Very easy to sign up, and my agent, Jake **, was very helpful and knowledgeable. While my service hasn't started, I'm already more impressed with this interaction than any communication I've had with my previous provider of 8 years. I'm eager to see if this exceptional customer service continues.

Customer Service was great on my initial call. The agreement and pricing are typical of the numerous other providers in this industry. I have no experience yet with the claims process, which will be the deciding factor in my evaluation and, hopefully, long-term experience and relationship with this company. So far, so good!

I have used Select in the past and have been satisfied with its service. I changed to a different company, probably because I was offered a good deal. Now they have raised their prices and I have returned to Select, which has kept very reasonable rates.

I was looking to purchase a home warranty and wanted to get quotes online. Within two minutes of submitting my quote, Ed ** reached out to me. He provided me with all the necessary information and offered the best price. He also answered all my questions regarding the plan and service. I hope and wish I get the same service like this through out my time.

I have file two claims and I haven't got either one of them fulfilled. They keep saying all of their technicians are booked. They keep wanting me to call a service company and then apply for a refund. I've repeatedly tried to cancel my policy, but they are making it difficult to even do that. So. Please avoid this company or I guarantee you'll regret It.

I submitted an AC claim on August 21, 2025, and as a resident of Arizona, where summer heat can be brutal, I expected timely support. Instead, it took several days just to get a technician assigned. When he finally arrived, he suspected a Freon leak, refilled it, and informed us that Freon wasn’t covered—so we paid out of pocket.

Sam was very knowledgeable and helpful in the process of getting a home warranty. He was extremely courteous and gave great advice on the selection of a policy to best suit my needs. This is my second home with Select Home Warranty and I will definitely give them my business in the future.

Had this warranty company for over a year. Filed my first claim on my only 4yr old washer. They said I would have to find my own tech to come diagnose the issue then they would reimburse me the money. I never got reimbursed. So now I'm upset, ready to cancel the policy because on top of not giving me my money you want to say all I can get for a $700 fix is $185 and my reimbursement ($100) is included in that, really!. So a week later I filed a claim on my septic plumbing system, had to find my own technician on that claim. Tech came out, diagnosed it, sent the bill to them for them to tell me they don't cover that part. So now I'm canceling this policy had the service department offering free claims discounts on my bill. Very poor company. Such a scam. Don't take care of their customers at all.

I had a pleasant experience with Keith **. He went over the appliances I wanted, reviewed prices and asked about veteran or seniors. He was very polite and professional. When I inquired if he could add lawn sprinkler, he did and gave me the additional price.

I spoke with sales representative at Sherman. He provided a couple options and additional discounts that I was not aware of. I’ve had a home warranty service before and checked with Forbes reviews to see who their top five warranty companies are, this company was the number one. The previous was listed as number five that I used before. Now I’m just waiting for service to get activated and start utilizing to give a better true review on servicing under the plan.

Fred was very friendly and knowledgeable. I have always had a home warranty, but was told that I can pick my own repair shop if I wanted. This seems to be what I am looking for. I will know more when and if I have to use the services. All my questions were answered. I just wish they covered Televisions.

Poorly trained phone staff. Dishonest contractors. Lot of marketing pitch. I had the poor judgment of getting a 5 year contract. Next to impossible to get cancellation. Everything is like pulling teeth. Like all insurances, the least they spend on you, the more money in their pockets. Misery and uphill all the way. 6 weeks later and move than a dozen calls, nothing gets done. They hear you, but they do not listen and do not document conversations. Each call you start from scratch and repeat over and over. Phony as phony can be. Exhausted. Save your voice and your sanity.

I had an excellent salesperson, Mr. J.**. He explained the program completely, as well as the various programs available. I was especially pleased to know I was eligible for the senior citizen rate. This warranty company has a plus BBB rating.

I made an incorrect review earlier because I was confused with the company. So far Mike and this company has done extreme patience with me. This has been totally my mistake and Mike was great. I’m getting two different companies confused and it’s happened at two times now maybe it’s because I’m really sick no excuses.

Worst place ever! In August, our air conditioning broke and not only did we have to pay to $65 for them to come out and look at it but Select Home Warranty said they have to mail out the parts to us. Temperature outside was 106° and inside our house was 90° and after waiting five days for the part to show up, it was broken so now we have to wait another five days for them to come out. The parts were free because it was included with our home warranty, but we had to pay labor fee fees. That is 10 days of waiting for air-conditioning when it’s 90° in my home. We told him that the air-conditioning guy said he can go get the part after the first one broke and they said, "Oh we’ve already mailed it so we can’t take it back so you will have to wait." I would not recommend this place to anybody and I’m going to cancel them.

Just signed up for a three-year plan with competitive pricing. Fast and no pressure sales experience. The agent was helpful in adjusting the plan coverage to follow my needs. The company is BBB rated, quite highly, and made it to the Forbes’ top list. I’ve not submitted any claims yet, but hope that the pleasant experience continues.

Good sign up experience. Fair price fit service call and monthly charge. Sales person was helpful and did not have to wait a long time to speak with a representative. I have not had to submit a claim yet so my review is based solely on a positive sales experience.

Ed ** was very professional and answered all of my questions. I felt like he is an honest person, and he seemed to really believe in the product Select Home Warranty is offering. Ed is a person I think I can call and rely on whenever I have a claim or question. Thank you Ed! It was a pleasure speaking with you!

Worst warranty company I have dealt with. Approved claim at less than half the cost, and still haven't received the check after a month. Roof claim, and no roofer sent after 2 weeks?? Don't pay out of pocket, as reimbursements probably won't happen!

I submitted a claim for my refrigerator on August 3rd, 2025, I noticed my refrigerator was struggling to cool or freeze our food. On August 6th, 2025, the service guy was late and charged me $70.00 instead of $65.00, so afterwards he said he was going to submitted documents that I needed a new compressor, never submitted the documents 14 days and counting. So, after 2 weeks that Select warranty made me wait, they finally sent someone else, guess what they didn't submit the documents nor could they be reached like the first service person. So, on the 22nd of August, I ordered a new refrigerator because about $70.00 dollars of my food went bad and refrigerator was using more electricity. Lastly, I had enough of Select Warranty and the servicemen and canceled my warranty. They charged me $50.00 to cancel after all their blunders and con-artist servicemen! DO NOT USE SELECT WARRANTY!! YOU'VE BEEN WARNED!!

I like the plan from Select home warranty and representative was very helpful to clear. 3 years was good to know and it’s very cost effective to home purchase as well. This really excited to see plan and customer experience going forward.

Jake was totally professional and went above and beyond to answer all my questions. He gave me a great offer and I cancelled my current warranty to sign up with Select. I wouldn't have made the switch if Jake wasn't great at taking care of all my concerns. Thanks!

A Lesson in Frustration. It seems that nearly every glowing review of Select Home Warranty comes from their sales team—the people who convince you to sign up. And to be fair, the onboarding experience is smooth. The domestic sales reps are personable, professional, and persuasive. But once you actually need service, the story changes.

I received great service from Cory **. He was very knowledgeable and professional about the service that his company provides. The information that I was given caused me to sign up for the service and I have shared it with other family members. I know of 1 family member that has also signed up.

Renewing my SHW contract was very simple and easy. The person helping me was helpful and easy to talk with and made the renewal very easy. The agent made me aware of opportunities to save money and was very helpful throughout the entire renewal process.

Great first experience, Charles was very helpful and the process setting up our new account was easy. Thanks. We would highly recommend reaching out to Select and review their various product base and services. Highly recommend them based on my personal experience.

The SHW Representative was very helpful and patient. Provided all the needed information I needed. He provided extra discounts and offers without me asking to make sure I got a good deal. He was not pushy. I didn't feel like he was trying to upsell or extract things from me, rather really wanted to help me.

SHW is absolutely the worst. I have had four claims over 2 years and all four have been denied. I don't know what the purpose of this scam of a company is. The first claim was for a refrigerator. Second was for a stove top. Third was for a water heater and fourth for furnace. I would stay away like this company is the plague.

I have purchased that homeowners insurance policy for peace of mind, but by the time I realized they were a scam, it was too late. I purchased several years bundled together. I realize things will break eventually and I didn’t want to wait until something happened to purchase a policy. It was a big mistake. They are not trustworthy, they provide misleading information and they pick the worst handymen for any jobs. Overall they are scammers. I could have replaced my appliances with the money that I paid them for the years I purchased the policy. RUN while you can. They are fraud and they are a lie.

I was looking for a new company & found this one. My last company was absolutely terrible! I'm glad I found this one, very nice & straightforward. Very friendly & knowledgeable. They emailed me & offered me a great deal. Too good to pass up so I made the switch.

Refrigerator claim. Sorry, we don't cover the ice maker. You think your fridge is covered, just because the ad has a checkmark next to fridge? Maybe not. Check the exclusions. Washing machine claim. The jury is still out. It looks like they MIGHT cover it, but our service appointment is next week to replace the pump. That makes it about 3 weeks without laundry. Their website says one of their chief strengths is fast service. Right. I think they might cover this one because it's just a pump, a small and cheap job. But we'll see. Microwave claim. Couldn't fix it because it was 10 years old, so instead they gave me $90. I bought a replacement for $400, a comparable one with nearly identical specs, both GE. The cost to install was $150. Their settlement didn't even cover the install cost. Plus I had to pay my $60 co-pay.

So far, so good. The salesman that I talked with was great. He had answers to all my questions. Luckily, I have not used the warranty yet. But with the answers I received, I'm confident that everything will go good when I need to file a claim. Thank you.

Paid for 3 years. Ac compressor went out. Select found a reason not to cover it. Canceled them. They tell me it was an electric issue which is was not. They have to test the compressor with an amp meter. If it's high amps the compressor is bad. They used that as the excuse nor to cover it.

As is often stated in reviews, if I could award ZERO stars to SHW, I would do so! This company has twice denied claims, based upon their technician reviews of over 5,000 miles away. In the latest instance (this month), while the local a/c company manager assured SHW that the a/c issue was NOT in any way related to freon/refrigerant issues, SHW nonetheless ignored the "local expert" and denied the claim, based upon what they "thought" happened.

I had an awesome experience with JP on the phone. So very knowledgeable, upbeat friendly. Definitely wanted to know what my interests were. Definitely knew how to satisfy my concerns. A very good asset to have on the phone and he wanted to make the sale. Love that. Could not have been easier to work with anybody else other than JP. So glad he answered my phone call. It appears to be a very good policy. Hopefully, I don't need it but I feel confident as he did satisfy my concern about contractors here in South Jersey. Thank you, JP.

The value of the protection plan and great customer service made my decision to go to Select Home Warranty easy. I was looking for a comprehensive plan that was both affordable and easy. Mr J. ** was very friendly and I recommend giving them a try. You won’t be disappointed in your decision.

I checked prices online and while I was considering if It was a good option I received a call from Henry ** - Senior Account Representative and he was able to reduce even more the pricing and complete the transaction over the phone - Easy and smooth process, really straightforward and honestly best price I could find for such a complete coverage.

Sam ** was extremely helpful in assisting us with selecting our plan. All without being pushy, too. Thank you so much! We’ve been researching different warranty companies and have been put off by the swarm of texts, emails and calls from other companies. We appreciate our peace and privacy.

Select Home Warranty (SHW) misrepresents its coverage during the sales process and systematically denies legitimate claims once filed. When my central A/C unit failed, I contacted SHW and followed their claims process. The initial technician they dispatched diagnosed a failed compressor that had tripped the breaker. However, after I declined his grossly inflated replacement quote of over $15,000, the diagnosis suspiciously changed. Suddenly, the contracted provider, —Comfort Air in Humble, TX—claimed it was merely an “electrical failure.” How convenient for SHW.

The customer service regarding renewal of my policy was very good. The agent was professional, knowledgeable, and offered several options. There was no pressure, just information. I wound up renewing my policy again. Shopping for a Home Warranty can be tedious and cumbersome. I recommend giving them a call.

I was online comparing Warranty companies and received a call from Lucas of Select Home. He was very knowledgeable about the service I needed and a pleasure to talk to. He got my policy premiums and service call fees locked in for as long as I have a policy with them which I thought was great. Was even told that I could use technicians of my choice if needed. That too was great to hear.

The signup process was quick and simple, and I was impressed by how easy it was to customize my plan. They offered helpful add-ons and included all the coverage I wanted, making the entire experience smooth, convenient, and stress-free. I will consider renewing next year.

I recently purchased a warranty from Select Home Warranty. I usually don't complain online, but feel that my experience with them needs to be shared with as many potential and current clients as possible. This is a SCAM, they reject covered claims and will not honor the contract and have poor customer service. My first claim was on HVAC this summer.

Been trying to procure a warranty for my home for months, to no avail, no one seemed to want to be bothered responding, until today. I applied online and spoke with Mark who activated the account and offered me additional savings. A good experience. Thanks Mark!

THEY are the worst we have ever dealt with. Most customer service reps speak little to no English. They refuse to pay on legitimate claims. Will not be renewing and will tell everyone we know not to use.

I'm so frustrated with this company. Every time I place a claim, they say it's not covered. When I first applied for this warranty I asked these questions and I was told that it would be covered. I called today as I noticed my furnace is leaking. They don't cover leaks, so now I'm stuck with a bill I can't afford. I'm sick of complaining to them how will I know that the furnace would develop a leak. Didn't even send anyone out to discover what is causing the leak.

Good experience. Looked up discounts that applied to me and should be less expensive than a previous company while providing better coverage. I don't know of any repairs needed, but I know my air condenser compression is old using R-22 so it's only a matter of time before I will need the warranty.

Jake was gracious and professional and presented all applicable alternatives to me. When I did not choose to purchase a greater service term, he was understanding and gracious. Jake is a pleasure to do business with. Jake was prompt in sending back the material.

Great information on warranty info, explained very professional rep service with detailed info, explained with cost and benefit and coverage cost out of pocket expense and provided discount on paying in advance and or military veterans discount for services.

!WARNING! Select Home Warranty is awful! Terrible service, denial of covered claims by procedures that are ridiculous, trying to charge you a fee before they will let you talk to the person who can cancel your policy. Trying to get just one legitimate covered claim taking care of has taken months with many phone calls, emails, and mailings from me and it still did not get fixed. Several technicians that I called and talked to who came to my house said that Select Home Warranty underpays so contractors will not accept a job from them and then it is put on you to try to get someone to come out and then it's a whole tangled web process to get that claim covered and reimbursed.

I have a service call for a shower leak. Initially, there was confusion on what exactly was covered in my 5-year contract. After, some frustration on my part, customer service contact, Joyce, was helpful in resolving the issue and updating my initial contract. Paulina, another customer service contact has been amazing in keeping me informed and also assuring that Select Home Warranty would meet the commitments they made to me. In these financial difficult times, Select is doing a great job in achieving customer satisfaction.

Lucas was very informed and he helped me to finalize my plan real quick and offered me a great deal... He explained all options to me and inform me about the optional coverage that will provide me better coverage. All in all a great experience with him.

The experience I had with this company seems a scam on what they are willing to pay. I have had my dishwasher for 4 years. Motor went out. Cost is $675 in parts. The company is only willing to pay $175. They say it normal wear. Bunch of BS. I spoke to the repair rep and he mentioned they really have not been paying for any repairs. Be very careful getting a policy from this company....

Do not be fooled by the paid Forbes advertising that I fell for. The only thing they are the best at is STEALING your MONEY. We signed up with 4 accounts. One primary home and 3 rental properties. We were promised the world at sign up. The sales person ensured me that he would take care of anything and he had all this pull and that we could use whoever we want. 5 months later we had a water heater heating element go out. they were adamant about using their contractors. Even though I said we were told we can use ours they just played stupid acting like they had no idea what I was referring to at the claims call center overseas. I am an immigrant myself but let me tell you. I cannot stand these overseas call centers. Half the time you don't understand what the hell they are saying and they are rude because they know you will never speak to them again.

They did a great job explaining everything to me. Very happy with the help I received. They were professional and competent and made the details of what I was needing very clear. I appreciated how I was treated and will be sure to share with my friends and family.

I had Select Insurance for 2 years when I decided to use their service since my dishwasher broke. For a month I been receiving only promises and excuses, I called 8 times for estimate and nothing was done. My A/C strarted having issue and I again addressed to Select Home Insurance. They didn't help me at all (their technicians been back up) and actually refused to reimburse cost of job done by different company. I will not recommend this company, I had a worse experience with them, only lost money and time and earned headache. So, if you're looking only for promises and excuses, that is the right company.

Very easy process to get signed up, much more reasonable than our previous home warranty company. Person who worked with us was very easy to work with. What else do they want, we had a horrible experience with our last home warranty and are very happy to have this new company. They are rated very well with Forbes and Better Business Bureau.

Was very easy making my decision on going with Select after comparing with 3 other companies. Type of policy I was wanting. Mike answered all the questions I asked. Hope I have a long relationship with Select. Wife and I are happy with our decision.

Don’t become a customer with this company! Had an emergency flood, and had to get a plumber there asap. They denied my claim. They will not return call. Was told 2-3 hours, ended up be days. Their customer service is the worst! Very difficult understanding any agent you talk to on the phone with the language barrier. In stressful situations doesn’t make it better when these communication barriers are in place. As soon as my other claim is processed/ or most likely denied, will cancel service, and have them refund the remaining.

Very disappointing. They depreciate any equipment you “insure” before payout so no point if you have old appliances. You won’t get anywhere replacement cost. They don’t pay service techs direct. You have to front the repair cost and you may wait 4 to 6 weeks to get a reimbursement. If you terminate coverage they are going to deduct $75 for a service fee AND reclaim any payments they have issued for repairs. I was issued $125 for a dryer replacement (depreciation). When I terminated coverage 7 months later for unrelated reason they deducted $75 and took back $125 from my prepaid premium!

First, I should be able to file a claim online. I shouldn't have to speak to someone who can barely speak English. That makes things so frustrating. 2nd, if I'm unsure of a make and model on a a/c unit, that shouldn't be a disqualifying factor. I attempted to put in a claim for my mother's property who lives in another state and received attitude because I didn't know the make or model of the a/c unit. Very unprofessional! This entire claim process needs to be fixed, especially with fluent English speaking customer service reps.

Mike ** was professional and courteous. He answered all my questions thoroughly. It was a pleasure doing business with him. Since I just signed up for the service, I cannot rate its performance yet, but if the company is as great as Mike ** was, I'm sure my rating would be exceptional.

Horrible company to deal with, they find ANY WAY to get out of paying a claim. It's a joke to think you will be receiving any money to help with your home. They even charge you a large sum to cancel the policy??? Should be put out of business!

My experience with SHW was great. The representative was nice, and professional. He understood what I was looking for and assisted me in getting the right plan for me. I was nervous about switching over to another home warranty company. But it was time for a change, I do believe they have my best interest, I think I will be pleased with this company.

Mike ** listened to my recent experience with another company and addressed my concerns from my bad experience. I appreciated his willingness to let me speak and then systematically address my concerns. I look forward to having you selected as part of our housing experience.

Mr. ** answered all questions I had prior selecting and opting for Platinum coverage. Asked all questions and also given opportunity to discuss further with family to make final decision for the great plan. Will expect the impression on first service call.

Select Home Warranty is a complete and total SCAM! They do not operate in the UNITED STATES and are a TOTAL SCAM. STAY AWAY. All reviews online are FAKE. Go ahead and try to call their 'toll free number'. It is OVERSEAS and they WILL NOT even speak to you.

My AC motor stopped working, fell down and blower got damaged. Insurance company denied the claim because it is considered as a wear and Tear claim. This is not the first claim that denied. I got denied for my water heater because it was too old insurance company to fix it and worth nothing.

They refused to cover a majority of items that are listed under "covered items." After their "qualified" HVAC contractor came to my house to inspect the west side system and found nothing, I had a reputable HVAC company come out and they found numerous items that needed repair or replace. Select said my a/c system needs to be upgraded and yet, when my tech came out and turned on the a/c, it sparked and could have started a fire had we not been their monitoring it.

Jake ** was very thorough in explaining the advantages of 5 year contract with a locked rate for future renewals. He provided the details of what is covered and in addition roof leakage coverage was added for free. Copay was also lower than the other companies. I read few other reviews from existing customers and felt comfortable to go with Select Home Warranty.

Brett ** was very personable and explained everything thoroughly. He was very patient while discussing all of the options available to us. The discounts helped to make the plan more affordable. I would definitely recommend this company to family and friends.

I just renewed my two home warranty contracts with Zachary, one for my Indio, CA., and one for my Flagstaff summer home. He was very helpful, professional. And knowledgeable, finding me the best deal with great discounts. He gave me several options to choose from, and each of them just got better and better. I'm very pleased with Zachary's work and with what I ended up with.

I purchased the 3 year plan. I had to use the service for a dryer repair. I contacted the company and had to wait almost week to get someone to come and look at the dryer. The man came and found the issue. He then contacted the company to have them place the order the parts. They waited 2 days to order the parts and then told me it would be 3-5 days for the parts to arrive. 7 days later and still no parts. I called them at least 4 times for an update. Now I’m told that they order the parts again and it will be another 3-5 days!!!! Do not go with this company. It is a SCAM!!!

I was shopping for a new home warranty and I'm so glad I got a hold of Adam with Select Home Warranty. He shared all the details of their home warranty program, helped with informing me of the military benefits as well they offer! Adam was very personable, friendly and not pushy! I look forward to having Select Home and Adam as my warranty company for the next 3.5 years!

Mr. ** was so nice and patient. He answered all of my questions. Mr. ** was informative about the Company. He actually he help me save money. I was trying to get coverage for something I didn't even need. I pray my new relationship with Select Home Warranty is life long. Thanks Mr. **.

I was very pleased with the way Lucas answered my questions and was very patient as I considered my options. I had looked at other companies and felt this was the best option for me. I like the fact that I can use my own service technicians, as I feel comfortable having them enter my home. Looking forward to working with Select in the coming years. I would recommended Select Home Warranty to my family and friends. The ease of obsessing the answers to my questions and concerns was very much appreciated. Lucas never made me feel like that I was not a relevant question.

I had to contact this warranty co. for additional info. regarding my policy # **. To get all the details of everything listed on my plan. I just received an email about this. Since I am a new customer, I am looking forward to have you as my home service repair co.

Had a very good experience over the phone getting set up. Daniel was very kind and very helpful. May different options and great discounts for multiple years of coverage. Pricing is very fair, especially for the level of coverage. Will definitely be recommending to friends!

I had been using a home warranty company which did not seem to cover basic needs and utilized lower max coverage per item. When it came time to renew I researched the top rated home warranty companies and found Select to be at the top of most ratings. contacted by email and followed up with phone call to Richard. He was knowledgeable and laid out the coverage and max coverage very clearly. the price is very competitive and the switch was completed in less than 30 minutes. Thank you Rixhard

Select Home Warranty people are rude and it's a Scam. I bought this warranty for 7 years in advance and I place a claim after so many years for my Garage Door opener. They first took a week to get someone to come and find out the issue. We paid $65 dollar also and then they tell the technician to start working on the issue as it is approved.

Do not use this company. It is so many things. They don’t tell you about this in the contract like they covered the refrigerator not the icemaker. They also don’t tell you as they said the dollar fee to cancel the contract. It is the worst mistake I ever made switch into this company. There is so many things that they do not cover even with a platinum program. There are so many better home warranty companies that you can use compared to them.

I have a cracked pipe under the house that is spraying water on the sub flooring. I summitted the claim on 12 days ago so I can get the pipe fixed and stop the leak. They keep wanting a serial number for the unit. There is not unit. It's a small portion of a pipe. I'm still waiting to hear back from them. This is a fairly common straightforward repair. So far, none of the customer service reps in the claim department can figure this out. They don't even understand the type of piping the was used and the type that will be used. I keep getting the runaround. So, I'm not impressed. I was told all I had to do was call their number and they'd take care of the rest. Well that's big lie!

Worse home warranty Select Home Warranty based on 3 claims experiences, they only pay USD 100 for replacement and their claim department, technicians and parts supplies. Always use the statement obsolete equipment to avoid the repair or replacement of course within the contract.. Other companies cover replacement USD 2,000 to USD 4,000. In my 3 bad experience the Worse company to have home warranty is Select Home Warranty.

This warranty is a waste of money. My washer has two issues requiring two separate $70 service calls. Although my washer would not work, the repairs were deemed not critical to the operation of the washer. After MANY phone calls and hours on hold, etc. they offered me $150 for my $1300 washer. Between the policy cost and service calls I am out over $600. Waste of time and money. Plus customer service is inept.

This company is a scam. Avoid them. Two of the burners stopped working in our stove - we cannnot turn them on or adjust the temperature on them. The contract states that “all parts” are covered. We paid the diagnostic fee and a tech comes out and says it cannot be fixed so the warranty will buy us out for a new cooktop. Well, they denied the claim, pointing to a completely different section in the contract saying that our problem is excluded. When you read that section, pretty much every single item on everything in your house can be excluded. It’s very vague and uses puffery language that they can hide behind to stop covering what they promise. Total sham of a company - avoid the mess by avoiding them.

I had them for years. The one time I need them they said they don't cover hvac or any leaks. The drain pipe is part of the system. Then when you want to cancel they do everything to keep you. If you're good you don't act desperate. My hose got wet and moldy. I finally got someone out. I made a Bbb complaint and they did pay me back but I still won't use them. Beware.

I have been searching for a warranty company for the past few months. After speaking with Sam he assured me that I would be making the right decision with select. I was previously with another company and their prices went up drastically. Thank you Select for meeting my needs.

I submitted a claim on 8/16 and the initial response was that the claim was not covered but when I followed up later they then say it was covered. It would have been better if they had followed with me to make sure their initial decision was correct.

Select Home Warranty is a "sham"! They are not responsive when they are in the wrong and owe the consumer money. They send someone to your house for a repair, the supposed repairman takes pictures and leaves--stating he will get back to you with a part estimate, and then calls Select and states the appliance part is under warranty--which is totally untrue. So Select won't fix the appliance (refrigerator) using the warranty clause in its contract as the excuse, the manufacturer states it is NOT under warranty and wants $490+ to come out, the original repairman takes off with my $60 and states he cannot talk to me further, and I am left with a broken refrigerator for over 10 days while they go back and forth.

I purchased 3 separate policies (one each for unique properties). Within first 60 days of coverage my clothes washer stopped working. I called and Select Home Warranty (SHW) told me a technician would be assigned. A few days later they told me I had the option of finding my own technician. After several more days they told me I HAD to find my own technician. I did and emailed them the estimate on Aug 11. Told it would take 24-48 hours to approve. After several calls, I was still waiting on approval on Aug 18 (20 days after submitting the claim)!

I had problems with air conditioning. I called Select Home. Several weeks went by. No technician came to the door. A month and a half went by and they say, "Get your own technician and we’ll reimburse you." I got my own technician. He charged $99 to inspect. The claim was deny. I called him back and told them that they promise to reimburse what I pay the technician. False promises. Be careful there. This company is nothing but a mob and they know it. It is not worth it. Customer Service below Dirt, If you’re looking for a home warranty company. Ask around, PS I have been maintaining my air conditioning unit to this companies they want a sure if I technician to common water. The condenser in charge you $95 where you can do it yourself and keep it clean because of these issues they will decline your warranty. Be careful Guys.

I have just renewed my home warranty insurance in just 5 minutes. My agent Ed ** helped me to select the best coverage with the best available discount. It was one of the best experiences I have had with an insurance company, if not the best. Thank you, Ed & Select Home!

I had the pleasure to work with Tony G from Select Home Warranty. He was courteous and patient to answer all my questions professionally. The call lasted more than 30 minutes and he explained the policy and coverage details clearly. Finally he was swift in getting the policy contract ready and completed. It was a nice experience working with Tony.

I just bought a home. Single woman. Bought this policy because they told me 48 hours to come fix any appliance for $75. Now they won’t send anyone to replace my garbage disposal. They will reimburse me for the unit but not labor to get it installed. I am so upset. I feel swindled. I paid for a year up front. I am on a fixed income and can’t afford to waste any money.

All I have to say is I really like the app and everything that goes with it but for some reason you guys always try to take my email and say you're going to give me those back but I never see it so you have to tell the end of tonight give me back my clean your email or I'm closing this 18th down get my own money from each other and if they don't then I'm going to take you guys to court. What was that.

The salesperson was excellent. Was a very reasonable price and he went out of his way and went the extra mile. He had tremendous knowledge of the product Select Home Warranty. He understood the competition and explained how Select Home Warranty was the better choice. Also mentioned the awards and ranking of Select Home Warranty.

Best coverage and price for the time span. Always available on phone when I call. Very professional. They extended my coverage over a year when I renewed my warranty a few months early. I have called them twice and the people I talk to are knowledgeable and courteous.

When I called to start my account the process was quick and easy. They answered the questions that I asked with accuracy and ensured that I was satisfied. The price was very much reasonable. I was provided with all the information that I needed for any future claims.

I called several other Home Warranty Companies prior to Select Home Warranty. I chose SHW because the agent I spoke to explained everything and answered my questions. Also, most other warranty companies cover your septic but we have a grinder. SHW was the only company that covers specifically the grinder pump.

Select Home Warranty often delays or dismisses legitimate plumbing claims. Reviewers everywhere—including on the BBB, Trustpilot, Reddit, and in industry reviews—describe slow responses, claims denials, and low payouts. My mom’s experience aligns with this pattern: she was repeatedly put off, told she’d be reimbursed, but never saw a dime. When she tried to cancel—even though she hasn’t used service—they won’t allow it, and a $75 fee still applies. Their customer service is unresponsive, makes excuses, and calls never get returned.

I have zero experience with a claim with the home warranty company but the sales guy, Ed was helpful and nice and only slightly pushy. Once I said I wasn’t going to buy a 5 year plan he would talk to me about a year plan. I shopped around for warranty companies and ended up with this one.

You need to make sure for yourself that what they say they cover is actually true. One thing in particularly they don’t cover tankless water heaters. They don’t cover the full cost of repairs within so many days of your coverage. Just make sure you read the entire policy.

This review is for customer service with Select Home Warranty. Customer service was very professional and the gentleman explained everything in detail and sent my documents over on a prompt basis. I chose this company because of what others had said and many things were positive.

Don’t waste your money. They always find a way to deny the claim, so I’m out the $60/fee paid to the contractor to come look at the issue and submit the diagnosis and estimate to repair or replace. Denied for a roof leak, even though I paid the premium for the roof to be covered. Total waste of time, money and nerves. BUYER BEWARE. Another $60 wasted. 👎

I was looking for a policy online and found Select Home Warranty had good ratings for this service. I was contacted directly by their representative and he was very helpful describing the policy, costs and how it works. I signed up. All was professionally completed in a few minutes.

Very friendly service. Answered all questions and provided good detail. Renewed my warranty based on 2 past events with the microwave and dishwasher. Accurate and fast repair. Comprehensive coverage for most of the house leaves my wife and I feeling secure.

Connor was very professional and very knowledgeable. He gave me all the plan options and prices. The pricing was very affordable. I was also able to add on additional coverages. Hopefully, I won't have issues with this waranty company that I've had with a previous one.

I enjoyed working with Bruce to get another policy for my other property. I haven't had to use Select Home Services but have confidence that it'll be high quality. The pricing is appropriate and Bruce's promptness to call me back when I emailed him was impressive.

I called because I heard of the home warranty online and it piqued my interest on saving some money in the event of something happening to my house and its contents. So I did research and I called Select Home Warranty and I got in touch with a gentleman named Mike, a sales representative. We spoke about all that Select had to offer and he closed the deal and here I am. Such an easy experience and he knew all that was covered and gave me peace of mind purchasing this home warranty.

Extremely disappointed with SHW. I came home to my air conditioner not working. I submitted a claim immediately and did not hear from anyone 72 hours later. I decided to get someone in to fix the problem (actually pretty easy) which was a bad circuit breaker. I could not wait until someone called me back to come and fix the problem. It was 95 degrees in the house in the middle of summer. I paid someone to come and fix it and was told that in emergency I can do that. SHW actually sent me an email to that effect. However I just got another e-mail saying that I will not get reimbursed for the work done.

I submitted a claim on July 30, 2025 in reference to my HVAC system. I got an automated email response that very same day at 8:06am from the dispatch team that they were going to send out a local technician to diagnose the problem of my HVAC system. Shortly after I got that email, I got an email from the resolution team at 1040am declining my claim with some quote of the policy. They provided me a number to call if I had any questions. I called the resolution team immediately and asked them why my claim was denied. They stated they don't cover condensation leaking. I told them it wasn't condensation leaking and explained what was going on. Suctioning up gallons of water at one time is not condensation leaking. They did not want to hear it and continued to say they were not going to accept the claim.

Was customer for over 3 years. They pretty much didn't cover much. Sent a rude contractor once who refused to do repair work and still charged service fee. They said they could change the contractor but would take more time. Another time, they said they will cover only a small amount as the item was old. After canceling my coverage with them, they charged $75 cancellation fee even after over 3 years. I told them and wrote an email that I revoked credit card authorization for any charges but they charged the credit card for cancellation fee anyways. Their customer service is horrible and feels like your words are falling on deaf ears. Stay away.

My AC stopped working, filed claim with Select Home Warranty, they dispatched a Heating and Air conditioning company to come out to do the repairs; But this company had negative reviews and would not trust them to repair my AC. I have informed Select Home Warranty about my concerns and told them I was going to find a company to do the job. The lady from Select Home Warranty told me she understand; so, I went a head and had three company came to the house and provided estimates. All three companies affirmed that the AC is over 22 years old and had major parts broken, and they strongly recommended a replacement. I hired the lowest cost company and replaced the AC for $5500. Select Home Warranty rejected the claim and would not agree to compensate, claiming I did not receive prior authorization from them!.

Spoke with Gavin today, he was very helpful. He asked many questions about me & my needs & wants without getting too personal. Gavin got me a great 3-year policy and numerous discounts. I would highly recommend Gavin if you are lucky enough to reach him.

This company will offer you a $500 replacement for your $2500 washing machine. We called with our ac and heating acting up and they denied the claim stating they aren't covered yet my plan says right on it that they are covered. We are in the process of suing the company for breach of contract. We are suing for $10,000. BEWARE this company is a LEGITIMATE SCAM! Also check the BBB rating. It's terrible as they don't answer the complaints.

Almost a scam, read the fine print, they don't cover almost anything real, or will say we cover the part but not the install, or that particular part is not covered, tried 3 different claims over 3 years and they paid for none.

Select Home Warranties representative was very friendly, knowledgeable and accommodating. He went above and beyond to find all applicable discounts and worked with me on all possible plan options. I am expecting an excellent experience moving forward.

The ABSOLUTE worst home warranty option. Do not even consider them for HVAC! My husband is certified to change filters and to do annual maintenance but due to him not being a HVAC tech they only covered $150 of the HVAC out of $9150. They will only send funds once repaired. Also, if they cancel the policy there is a $50 cancellation fee on top of that! Terrible doesn’t even explain them.

Select Home Warranty has a lot of great options for service, coverage, pricing, etc. Worked with Adam to get a contract in place. He was very knowledgeable and provided excellent customer service. Having a home Warranty really helps bring some peace that my appliances and major systems will be covered in case of any issues needing repair. So very happy to have service now thru Select – and recommend you call to talk with Adam.

I recently had a plumbing stoppage. They really needed to jet the main line, but put in for a snake of the line for about $560 thinking more likely to get approved and less cost. When they called it in to Select Home Warranty, they only wanted to approve $165. Seriously, they're going to pay 1/5 the cost. That's a pitence of the cost. This is why contractors hate dealing with home warranties. I had another company come out that had been here previously and they did it as courtesy as I had them put in an access above ground while they were here. I will be looking for a different warranty company.

I called Select Home Warranty to purchase a home warranty for my son who just bought a house. I am a believer in home warranties, especially in the first few years of being in a new home. Jake ** was friendly, helpful and professional and a joy to work with.

I had a great experience with ordering a new home warranty policy with Mark **. He was very friendly, fast, and helpful. He provided me with excellent service and a great deal for my policy. I was very surprised at how fast and easy it was to get the transaction done! Mark ** even gave me 2 free months of service!

Henry ** was very helpful in assisting me with switching from a different company to Select Home Warranty. He went through all of the levels of service and offered a very good financial package to cover the major appliances, electrical and plumbing systems in our home. Thanks Henry!

The sales person was very knowledgeable, answered all my questions and agreeable in explaining all the various options available. All of the plans were explained to me in order to make my decision as which one would work best for me. I am very please with Select Home Warranty so far and look forward to a positive experience moving forward.

Horrible service.

I received a call regarding my online quote request and decided to purchase one year of service. Brett was professional throughout our conversation and offered discounts for multi-year plans, though they did not meet my current needs.

The agent was knowledgeable and courteous on the policy. Although I am just signing up for the new policy, I trust the Select Home Warranty based on the items that the policy covers, its promised turnaround time for each claim, and extended coverages, including my irrigation system. I look forward to working with Select Home Warranty.

Speaking with the sales rep when shopping for our home warranty they did not include some important information and misleading us to think appliances in our home would be covered the day after we We purchased our home warranty with the highest package they offered. This was not the case. We found out after having an issue with an appliance 2 days after the warranty had been purchased. Which wasn't a big deal but we were lied to from the start.

This is not a good company. We had platinum care plan and our dryer needed repair. First of all they did not have a technician to send so we had to get our own technician that wants to repair was completed. They denied the cost for installation which is a part of the plan. This company is false advertising their services. Do not use them.

pleasant. There was no pressure, but after checking other companies we decided to go with Select Home Warranty for both our homes.

The people at Select Home Warranty are extremely knowledgeable and helpful. I had a wide variety of questions and they readily and adequately answered each one. I am far more comfortable now should something go wrong in our home, knowing that the repairs or replacements will be in the hands of Select Home Warranty.

Select Home Warranty are Liars from top to bottom. Salesman Jake ** Extension ** lied about covering outside water sprinkler system. Which they don't. 2nd lie was when my ceiling fan went out that I would only receive $45.00 towards a new one! They wouldn't even send someone out to look at it. This company is Full of Shi...

Brett was very knowledgeable and patient. He explained everything to my satisfaction. I highly recommend Select Home Warranty. Price was excellent for the coverage that I got. Coverage and price was much better than my current plan. Brett is very accessible if I have any further questions or requests.

This company have been nothing but a headache. Anytime something needed to be replaced they refused to cover it- even when it clearly fell under warranty. Twice they admitted fault and told me they would waive the service fee. But after the technician came out, they completely changed the story and tried to charge me anyway. They do not honor their word, and they make it extremely difficult to get real support, Save yourself the stress, do your research and look elsewhere.

I had filed a claim in March of 2025 to have a dishwasher repaired. They send out a tech to times to try and fix it. The first time the motor was replaced (4 April) and it failed again then the motherboard was replaced (15 May). When I called them at the end if May they said they had not got the report that the motherboard had been replaced. Finally around 4 Jun they said they had the report. But when I talked to them again they didn't have it and then finally on 10 Jun one of the customer service operator said they had it and it stated that it was unrepairable. But SHW wants to send out another tech to check it out. Got an email on 10 Jun for a new tech to come look, but when I called to find out the status again I had them call the company and they stated that they don't service my area. Spoke with a Supervisor (Raymond **) and they said they would fix me up with someone else (who again didn't service my area).

Nice representative when I called. Very easy to sign up. Received two months free and a senior discount for being over 55. Cheaper than what I was paying with another company. This company was recommended to me by a friend that also signed up from a different company.

This is the worst company to communicate with. Denied a covered part that their company's technician installed and failed due to improper installation. I received approval from SHW to use my own technician and then they denied the claim on covered part stating I had the work completed already - I did not! They say they are going to call you back and they don’t and then when I call them, they say they tried to reach me - they did not. DO NOT BUY A PLAN FROM THIS COMPANY.

Salesperson led me through my own skepticism and also worked to lower my quote price. Select Warranty will be a great addition to our new townhome. I’ve had a warranty long ago and paid more for a top plan. I look forward to any claims I may have and hope it’s as seamless as sales.

The offer was very competitive and the coverage offered was very comprehensive with clearly defined terms. They matched and exceeded the offers I was entertaining from competitors. I especially liked the additional coverage options for items not included in the more basic plan.

Service was OUTSTANDING. I noticed one detail, however regarding a Service Call in the amount of $75. I should have known to ask the question so shame on me. Johnathan offered me several options on terms of length of contract. I went for the 6 year contract. When I learned of the cost savings and even 6 extra months on the current promotion. Thank you Johnathan.

Have had the policy for a few years. We had one issue handled successfully and without issue. But after submitting the second request (same issue as before) a year later, no response and no technician was assigned for weeks. Finally we booked our own provider and submitted the receipt, only to be told (very defensively) by the company it wouldn't be covered - despite it being the same issue as before, and despite Select Home Warranty not assigning a technician for weeks. Would not recommend. Heard from local service providers that no many local service companies are willing to work with them given their track record.

I have been with different home warranty but my experienced with Select Home Warranty is the worst, I will not recommend them (SHW) especially to my friends, relatives and whoever read this review and if you are planning to get a home warranty, never used them. Yes the price per month is affordable but their service is worse.

Please review the calls as to when I initially purchased the service and the sales agent that sold me the contract for the septic. They told me that pumping was included come to find out it doesn't. I dont like how I have to keep calling contracting companies that goes straight to vm.

Jake was awesome. Very knowledgeable and professional. He explained everything clearly and answered all my questions to my satisfaction. I ended up purchasing 2 policies and referred 3 people to him because I trusted him and believed I got a good deal. His follow up was fast, clear and concise. I highly recommend him and the company.

It has taken me three phone calls to get my refund sent. First call I don’t remember who I talked with, he said he would refund my money and change my contract to monthly. Second phone call I talked to a manager Dan, who told me nothing had been done and he would take care of my refund and policy change. Third call talked Jackie this morning. She is supposed to have her call me when my refund has been issued. $2099.96. After this is received I want cancel everything!

Horrible. Run not walk away from them. 5 times I called them and they couldn’t find a tech to come out and fix my sprinkler system. Then they told me to find my own guy to fix it. They ran them through the wringer and no one would come out. Finally got someone to come out, called and they said $100 more to come back. Guy on phone said ok for extra trip charge. Now management said the overall repair is too much. I said find someone to do it for less then. Answer was we can’t. Lol. All the reps are over seas and very deep accent and very difficult to understand. Also was told (sold) that they pay for it up front after my deductible. That is not true, it’s a reimbursement plan and you wait for a check. 6-8 weeks. Wish they would just give me my money back. Now I’m out $85 and praying they will approve some of it. Horrible is an understatement

Enrollment was quick and smooth. No high-pressure “deals.” I highly recommend SELECT HOME WARRANTY. I changed after many years with another warranty company. I look forward to many years with Select Home Warranty. The home warranty program is a life savior especially when a major problem comes up. It also can be very useful when you have small problems.

Great company to work with. Customer service was phenomenal. My sales associate walked me through my coverage to ensure I had a good understanding of what would be covered. Great value and I look forward to working with them. Pricing is fair and the coverage is awesome. I’m very excited to have dropped American Shield. Please beware of American Home Shield.

Wanted to do a policy "check up" and make sure I had all the coverage I needed. Rep was very knowledgeable and helpful. Also he was able to email me a current copy of my policy for my records and review. I was very pleased with the service I received and would recommend the service to others.

Bruce ** was fantastic. I have called a number of home warranty companies. Most representatives were not helpful nor were they informative. Bruce ** was both. He believes in what he’s selling and did a great job promoting his company and their coverage. I was very satisfied with the service I received over the phone with how quickly the policy was emailed to me and how Bruce made himself available. Going forward with any questions.

Aggressive sales agents wants to sell long-term contracts without mentioning all the restrictions. Once you have signed up, you’ll find all those hidden clauses, eg. no replacements for main parts within another 30 days, and no repairs for refrigerators with problems of the sealed systems, and on and on. If you want to cancel after 30 days, they’ll charge you $75, plus any service costs in addition to what you’ve paid.

I was very well welcomed and reminded that I am an existing customer whose coverage lapsed and not renewed. I won't make that mistake moving forward. The person I spoke to on the phone was beyond warm and accommodating. Exercised great sales technique. Best personal regards. Larry

This company is an absolute scam. I had two claims that were denied without 3 full years of maintenance records. I've only owned the property for 3 months. I provided 1.5 years of records from the previous owner, and all they would reimburse me is $150. My deductible is $125 just to bring someone out to the house. The entire call center is located overseas so good luck understanding them. DO NOT BUY THIS POLICY.!!!

I was helped by Lucas ** and was very pleased with his help and the way he spoke and explained everything to me. I definitely will recommend friends and family to Select Home Warranty. Was not pleased with my Present Home Warranty, and was looking to change Companies. Thank you.

It is a scam: the HVAC technicians selected by Select warranty, came to my house to diagnose my AC. They told me the compressor is dead, that it was shortened to the ground due to wear and tear. Select warranty ignored the diagnosis and decided that it was an electrical failure and not wear and tear. Electrical failures are not covered and therefore they denied my claim. Their representative mentioned ,on a recorded line, that they interpret it to their advantage. How convenient it is to change the diagnosis and decide that the cause is an electrical failure. Why sell warranty when you intentionally do not cover it. I called them and tried to talk to their representative. You get people who read scripts over and over again without listening, discussing or attempting to understand. It is a big scam. This was our first call in 1.5 yrs. Now I understand why they sold me the policy at a discount SCAM.

Terrible company, terrible customer service. Called about our AC, had to wait over 2 weeks and still not repaired. Cost for repairs $455.00, price Select Home Warranty will cover is $320. So we have to pay the difference even though they picked the repair company and authorized the parts and repairs. Awful to work with-can’t understand their service reps!

Select's website says coverage starts after 30 days but it does not say it's limited coverage. 30 days is for repairs only. For replacement it's 60 days (as stated in very fine print buried in the contract) which the website did not specify or my salesperson did not specify

I have had home warranties for over 20 years nonstop. Select is the only company that ever refused to fix an item and the only one to offer such a pitiful buy back amount.

Never had to use them but it is good to have coverage, Price is important and I feel confident when I need them I will use them, they'll be there to fix all my applicances in my house and gararge. While searching for other products similar I find them within my costs.

The representative was very nice and knowledgeable about my situation. He answered all of my questions. I'm happy to be part of Select Home Warranty Community. I'm sure if anything goes wrong, Select Home Warranty will be here to service the problem. I am very happy that I have opened an account with Select Home Warranty. Thank you.

I have had this coverage for several years. Whatever was wrong with my appliances was something that was not covered. And the replacement coverage they promise? It is based on how old the product is which means you get pennies on the dollar. You can also expect to have Workmen come out who will high-pressure sell you something you don’t need or do poor work. I wish I could’ve read an honest review before I spent so much money on this.

After doing my research on Home Warranty companies, I decided to place an order with you and Select. My sales person on the other end was Henry ** and he did an absolutely professional and wonderful job. I’m looking forward, although I have not used your service yet, if I should, it will be a satisfactory relationship.

Horrible service, horrible selection of vendors and high rejection of claims, stay away from this warranty company, the team will look at possible ways to reject your claim and offer cheap discounts, 30$ here and 30$ there to keep you on the policy, but will not approve your claim.

REVIEW by Helena and Arshad ** July 21, 2025. We recently purchased a five-year warranty in 2025 for our residence, and I must say that the service has been top-notch. Not only did the company respond promptly to my service requests, but they also resolved the issues quickly. I'd like to extend my gratitude to Belinda and Ron, who were instrumental in ensuring a seamless experience. If you're in the market for a reliable warranty provider, I highly recommend giving this company a try. We're so impressed that we plan to renew our subscription after the initial term expires. Thanks, Helena and Arshad **

Excellent customer service! Helped me get set up on the best plan for the best price around! I was very disheartened with a company I had been with for many years when I found SHW and I’m so glad I did! They were so helpful and it gives me great peace of mind.

Excellent experience with the customer service representative. He was very helpful. We were with CHW but decided to sign up with Select Home Warranty for better service. I hope that SHW will give us a better service than CHW. I will certainly recommend SHW to my Son and Daughter for their houses in Reston.

Very worst company, they find reasons to deny your claims. If I could give 0, I would. Do not waste your money, stay away from this company. Regret signing up with Select Home Warranty. Nearly every time I’ve submitted a claim, it’s been denied — often with vague or inconsistent explanations. What’s the point of paying for a home warranty if they refuse to cover essential repairs? Their customer service feels more like a scripted runaround than real help, and it's clear their priority is avoiding payouts rather than supporting customers. Save yourself the stress and look elsewhere. This company does not stand by its promises.

This is the worst home warranty coverage you can get. I do not recommend you waste your money on this business. Your warranty policy may state an item or part is covered but Select will deny it based on other factors. My washer went out and it needed a new panel, Select Home Warranty states that panels are covered but only up to a certain amount, so if you have a fancy smart washer, panels range up to 500 bucks select will only cover 175. So you pay 69 for your service fee and in the end you really get 106 towards your replacement washer.

When I called Select Home Warranty, I was readily connected with Richard, a customer service agent. I explained that I resided in a condominium and therefore did not need roof or garage door service in my contract. He readily provided an appropriate plan, identifying its benefits. He then provided a five-year pricing plan that substantially cut my annual and visit fees, so that I'm paying a very reasonable amount for Select's service. The entire process took less than ten minutes. At this point, I am very satisfied.

Chase did a great job in explaining the policy and helping. Would recommend him to family and friends. I’m a realtor so it’s a great gift for my buyers and sellers. Plan seems great and so does the service fee. Gives peace of mind to customers. Moving into a home it puts everyone at ease.

They do not cover anything. They have a lot of clauses in their contract that eliminates everything. They will send a technician out just to get your $75 and deny every claim. I had two claims that were denied because they go around everything. Read the contract prior to signing. They do not send the fine print until awards then you screwed. I'm disappointed that I had to select 1 star. Worst experience ever. Never again.

Thank you Jake! He is amazing. He was able to patiently explain all plans. He answered any and all questions I had. He was able to locate and apply all discounts. We could not afford the 3 or 5 year plans. He is definitely a great employee!! He knows the plans and what works for the customer and their budget.

Ed ** was very helpful and knowledgeable about the products I was interested in. I did not know about the senior plan when I called but what a great deal it appears to be. I had reviewed the company before calling and it was highly rated so hopefully we will have a long and happy relationship.

Greg was very great, kind, patient, informative, and professional explaining everything to me and I’m very happy with my purchase. I appreciate all the information he gave me and took the time to explain everything to me thoroughly. I highly recommend him and I would refer people to Select Warranty.

Jeff **, the SHW re who assisted me. Clearly covered the coverages available as well as the prices and purchase terms. He also informed me of all discounts available to me. Jeff was very courteous and followed thru with all information I needed. I highly recommend working with Jeff for your home warranty needs.,

Do not waste your money on this HORRIBLE excuse of a company!!! So many problems with them. My washer broke, they couldn’t get someone in to look at it for OVER 2 months & counting, kept telling me they were working on it, and would have someone in within 48 hours, kept prolonging. Said I can hire someone if I wanted and they would reimburse me but I wasn’t gonna fall for that. There’s always a loophole with them. Why would I pay for home warranty just to pay for someone on my own and hope I get reimbursed. It’s their job to find someone and that’s why I pay them. I heard companies don’t want to work with them and do their jobs because they take FOREVER to pay them so that’s why they couldn’t find someone to take my job.

Mr. ** was courteous, efficient and very professional who presented a variety of plans but I explained how I can't afford a longer policy due to my limited resources. Your representative was very understanding and didn't push me too hard as that may have resulted in my changing my mind, possibly cancelling my request.

I am happy with the customer experience I had. The person I was dealing with understand my requirements and gave me the solution best fit my requirements and I feel the price competitive too. I'm looking forward to work with Select Home Warranty. I gave my full credit to the person I did with. He was very proactive and very good with the follow-up and giving the best solution. I hope the select will be providing the best customer experience going forward.

Salesman, Lucas, was quick to reply to my inquiry and helpful. He picked up on the needs for our house, such as additional coverage for our 3rd AC unit in the 2 story house. Price is reasonable and it seems to meet our needs. I hope the contractors they use are equally responsive. I was glad for the information and will be happy opportunity to get rid of our former warranty company.

If I could give a zero rating I would without question. I am a new customer of ten months and place two claims the past two weeks: 1) ice maker on my refrigerator was not working, 2) heater manifold on my pool heater was vibrating and shuts down. First, the ice maker repair was denied saying it was an exclusion on my Platinum Plan I have and should have add ice maker option at the beginning of the policy. There was no mention of such an option when I first signed up. Second they did not have a technician to diagnose my pool heater problem. My technician clearly explained the heater manifold was the problem yet they came back and said a leak is not covered under the terms of the contract. We had two follow up calls with the claims department with my technician on the line to explain there was no leak. Each time they came back to say there is a leak and leaks are not covered. Wow what do they cover?

Mr. Jefferson ** was very help in explaining the coverages and I will recommend him to friends and family. I don't know what you want me to say about the person I talked to over the phone. He explained it to me and it was good. Your requirements are absolutely ridiculous. What do you want me to add as a new client. Please stop this ridiculous requirement.