Select Home Warranty Reviews

Easy sign up process, affordable monthly premiums compare to others in market, rep offered discounts and reduced service fee. Great experience. Hopefully won't need the service but a affordable backup for emergencies. Highly recommended!! 30 look period which lets you review month to month contract and cancel if needed.

We filed a claim. It took several days before Select Home Warranty got back with us. They could not find a technician and told us to find one. Then Select called and said if the dollar amount was below a certain amount, for us to go ahead and have the repairs done, which we did. Once the repairs were completed, we sent Select the receipt as requested. Select then denied our claim saying we weren't authorized to have the repairs done. Such bullshit. This company is a scam. Stay away from them!

Three months have passed without a refrigerator. We have been trying to get our fridge fixed for the past several months. The first inspector scheduled to come didn’t show up. The second inspector informed us that they do not repair this type of refrigerator. The third inspector was scheduled, but SHW canceled the appointment. Fortunately, this is a vacation house. After the evaluation is complete, SHW will only cover up to $500 for the refrigerator repair, and we will have to pay the remaining balance out of pocket.

Do not buy this warranties! No, do not give them the benefit of the doubt!!! I did, and got burned! They are the works. They are a fraud!!! It's like calling a Boiler Room with a bunch of fraudsters manipulating the callers and passing people on to the next rep for hours until you finally decide to hang up. They WILL find a way to manipulate the description of your claim to not pay it. My AC Internal unit motor shorted-out because of wear and tear, and they claimed it was caused by an external electrical issue and would not pay. They they send me the warranty terms and conditions (which were never provided at the time warranty was sold to me) explaining what kind of events were not covered! As for a copy before you buy! I guarantee you you will not buy it!!!! It's a FRAUD!!!! These guys are a FRAUD!!!! They need to be put out of business!!! FRAUD FRAUD FRAUD FRAUD FRAUD!!!

I called to find out the result of my claim. The customer service rep was friendly and mannerly. I was placed on a brief hold while she called the repairman to find the answer I needed. She found out the answer I needed to know within 3 minutes. My only recommendation would be that she speak more slowly due to her very strong accent and this would allow customers to refrain from asking her to repeat what she is saying

I paid for a three year contract and I'm up for renewal when my washing machine breaks. I called select home warranty. Put in an original claim. I got an email back to select three appointment slots. I chose appointment slots, never got confirmation of the appointments and no one ever showed up. I tried the phone number for the repair company that was provided by select home warranty and it was disconnected. I called Select home warranty 4 times now and they keep saying they'll resend the dispatch department to connect with a new repair company.

THE WORST COMPANY!!!! Roman **, one of the sales agent, called few times to get the warranty, everything was just lies. I signed the agreement in mid July, I was told that I had 30 days waiting period to put a claim. End of August the refrigerator broke, I paid $ 75 dollars for the visit. They won't replace it, neither repair because the 30 days waiting period started in mid August!!! Oh wait, first payment was pulled from my account in mid July and won't have any cover until mid September. Garbage disposal broke, will reimburse me only $ 75. A Garbage disposal cost about $120, means that I have to cover the difference between $ 75 and $ 120 and paid a plumber to install it.

Stay as far away from this company as you can - they are extremely dishonest, and if you make the mistake of signing up under their promise of a no-hassle, 30-day cancellation policy, you will live to regret it. I signed up for a one-year policy late yesterday, but after thoroughly checking their BBB rating and other reviews, as well as having the chance to read their coverage agreement, which is full of loopholes which allow them to limit/deny coverage, I elected to cancel my policy this morning.

Do not do business with this company. They deserve zero stars. Worst company ever. They will rip you off. Remember they do not cover labor costs. I have canceled my contract with them, and still waiting for a refund.

Face value the company seams easy to work with. Expect to get scammed with every little detail. Paid over $3000 for the premium package thinking I would have to deal with less minor details. Living room fan broke, called select to have it repaired. After five calls back and forth with a foreign call center, they don’t have any local repair contractors and are only willing to reimburse $40. Their justification is that they can only reimburse a deducted value of the fan without know what model/make/ or original value of the fan. If you have any question that is not on their script of answers don’t expect any results. They are hoping you take the “hush” money and keep moving. Spend your money else where.

Absolutely the worst home warranty service provider, They do everything possible to not pay out and the Local service repairmen are in the CON as well. As they write up the repair and ensure that is is not covered, so they do not only get the 65 service fee but get the 600-1000$ up cost to fix your system. It is sad that you have to trust them and they are thieves. I paid for 3 years up front because I thought it would be a deal. So WRONG, I then tried to cancel my membership and they said their is a cancellation fee and would not give me back any of my money as I still have 2 years left on the contract. Complete fraud and thieves.

If I could give them a negative number I would. Absolutely horrible and the biggest scam ever. I had SELECT Home Warranty for 2 years. Made 5 or 6 claims and all were denied for various reasons. For instance a claim on my HVAC - they denied stating it was a ground fault issue yet no one ever even came to look at my HVAC then when I called them out on that, they claimed it was a maintenance issue even though the A/C has had preventative maintenance every year! The last claim was for the key pad for my garage door opener.

They’re refusing to pay for a new pool pump. They’re only offering $150 after we’ve provided two different companies' maintenance records for the past 3 yrs. Now they’re not answering our emails & when we try to call it says phone number not in service.

I have a brand new home and I got the warranty package that I paid upfront $500, just to use it for the first time for my washer, and for them to tell me because it wasn’t normal wear and tear that it's not covered. It wouldn't be normal wear and tear because the house is new.. That shouldn’t matter especially if I've paid for the warranty already, if that was the case then …. That should have been stated when the warranty purchased. Furthermore the year built (2024) with the house should have been been a red flag but they still took my money. SWH is false advertising policies that's clearly not for new appliances, what's the point of the warranty? I want a refund for my policy… for services not rendered.

STAY AWAY!!!! They make up excuses NOT to pay on claims citing Exclusions. Didn't pay to fix my AC claiming a "Electrical Short" which is excluded, of course. My AC tech said it was the capacitor that caused the issue and I ended up paying out of pocket for the ENTIRE REPAIR.

If I could give 0 stars I would. Do not waste your money. Literally every claim we have had has not been accepted and the customer service is horrible. The back and forth they make you do is ridiculous. Stay far away from this cheat of a company.

Daniel was very courteous and was no pushing us in any manner! Looking forward to a long term relationship! This will be our first ever home warranty, we believe in insurance and think this is another form of insurance that will cover unexpected expenses!

Terrific experience. Very informative and understandable. Fred made the whole process easy and straightforward. Pricing was great, especially for seniors and veterans. Covered more for the home than I thought it would. Would definitely recommend to everyone.

I am a new customer and hopefully I do not have to use the services, but I am sure it will be great. The gentleman who helped me sign up was very knowledgeable about the products and my area. I hope that the experience will be as pleasant if it is needed.

It was a very pleasant experience working with JP. Great customer service, he is an asset to your company! I’m excited to be partnering with your company to have peace of mind with my home as I get older! Hoping I will never have to use it, but knowing it is there does help me sleep a little easier!

What can I say, it started so great, convenient claim submitting, service provider found within 24 hours, great service provider. Then it appears that sales person, who sold me a contract, forgot to mention that there are some conditions, that parts cannot be replaced until 30 days since the beginning. My dryer could have waited for another 8 days. Now I have to pay about $400 for it, in addition to $60, that I paid. Great job. You should be proud of yourself, you just robbed retired person.

I had a great experience with the sales representative, he took the time to explain some things about how the policy works. He also was very helpful in finding what turned out to be a great rate in exchange for purchasing a 3 year policy plus 6 extra months.

Solid service and quick turnaround. Communication was clear throughout the process, and everything was handled efficiently and professionally. I appreciated the attention to detail and how quickly the team followed up to ensure everything was completed.

Ryan was very helpful, clearly explaining plan details and differences. His prices were reasonable, offering great value. He made choosing easy by outlining options clearly, ensuring I understood everything. Highly recommend his excellent service for anyone seeking clear guidance and fair prices!

I'm with Select Home Warranty for 3 and half years under an unfortunate multi-year contract. Throughout these years I had positive experience with only once with one HVAC contractor, every other Claim was a disaster. Here is the most recent issue that happened today. I have a plumbing stoppage and I called my plumber myself, because my previous experience with Select Home Warranty's plumbers was terrible. I submitted a claim in the morning today and got a call from the warranty representative that explained to me that the claim would be covered only if my plumber submits an authorization letter to SHW before attempting a fix. My plumber is a busy professional, I asked the representative if I could submit the authorization form later myself. The answer was "no", because apparently that's what my contract says.

Easy to deal with and gave me a good deal for Platinum plan. Spoke with a nice agent named Allan who his patient and courteous. I was with Select Home Warranty at my San Diego Home and I am satisfied with the service. I will certainly refer this company to friends and relatives. My son will actually sign up with Select Home Warranty.

I am a Select Home Warranty customer and have recently placed my first claim. I am extremely dissatisfied with the service they provide. I placed a claim on 9/2/25 for my Frigidaire convection stove, and it took 3 weeks for the process just to find out what the Select Home warranty would do to resolve my issue (Mind you it is still not fixed as of this point, and I am still without a stove to use).

Very thoughtful, completely answered all my concerns. Offered discount immediately after - like that I don’t have to find a technician. So that is best part for me as we don’t have good service in my areas to repair appliances which was main reason I purchased a plan

When I got this, I want to, I did not know nothing about what they're saying that my my dry door all of a sudden, it won't close and my dry won't work. And so they said they can't fix it. So I don't understand it at all, but it's terrible customer service and I will be canceling this, going to another better warranty company. Talk to my lawyer about it today. And I'm a reporter to BBB.

My experience with Ryan ** was very good. He listened to my requirements and provided the best plan available according to my needs. I am still yet to use this company, but I read good reviews and the price was good. I appreciated that I was not pressured to buy the plan.

Filed 2 claims, they denied both of them so we stopped calling since the service fee is usually more than calling a tech ourselves. They will do everything in their power to deny a claim for any reason.

Had a drain blockage from the disposal. Was denied service due to the blockage being outside the living space. Only learned of the denial on the third day (1st business day) and had to debate the service with the claims person. Will find out in one to two days (now day 4 and 5) on the approval then to schedule a tech. Could be looking at over a week to unclog a drain.. if choosing a warranty service....go elsewhere.

I have never filed a claim and when I canceled they charged me a $50.40 cancelation fee so I called them and they said, "It's in your policy documents" and they refused to refund my money. I'll be filing fraud against them with my bank because I wasn't made aware of any cancelation fee when I spoke to the guy about canceling. Who charges a cancelation fee when no claims have never been filed? They've been getting free money each month for over a year. Don't get this company people. They are frauds and crooks.

I just signed up for a home warranty with Select. I often regret the multiple call backs that immediately begin as soon as you query the internet for estimates but the representative was very personable and thorough. There was no pressure to sign on and the coverage is more comprehensive than what I currently have. I have friends that are reluctant to have a home warranty because it feels like money being spent before a need arises but that's the beauty of it, it will be there when a repair for a covered item is needed.

Setting up an account and working with Select Home Warranty was very easy. The representatives were pleasant and great to work with. I'm looking forward to utilizing their services when needed in the future. Definitely recommend based on the coverage and plans.

Select Home Warranty offers affordable home warranty insurance matched by quality contractors they selected that provide fast response and reliable service. Agents are courteous, professional and strive to find the best resolution to problems presented to them.

This company didn't bombard you with phone calls at initial inquiry. I purchased online and Jonathan, a representative, called immediately with offers to save even more money!! Very helpful. I hope I don't ever have to use the service but it's nice to know it's there if needed. I've had Sears Home Warranty for 9 years, but they've consistently raised prices and the service has gone downhill. It took months to get a refrigerator serviced thru Sears Home Warranty. I had to buy a new one...thus making me happy to cancel Sears warranty services!!

This is the worst home warranty company you could ever have!!!! Don't waste a penny on this rotten company. They cheat you from Day 1 when you purchase it. They don't tell you that AFTER you've paid your money, you will have a 27-day wait before it goes into effect. Then they make you wait 30 more days, and then 5 more days after that making it a total of 61 days from the day you pay until you are actually covered. I've never had such a terrible experience.

My washer broke down and tried giving just $150 for a non-operational washer. They used their clause to not cover for a new one and I paid a deductible. So technically, they gave me $75. Scam WARRANTY!

Simply awful. I have had an issue with my oven going on for 4 months. Two companies came out, neither followed up. Told SHW the issue, referred the same two companies. (4 times). The people who came out told me the problem. I told SHW the diagnosis provided to me verbally from both companies. SHW wants me to bring in someone of my own to diagnose the issue. I know what it is! $299. for the part. They rather go through the expense of me having someone else come out to tell me the same thing, then they call in to get it approved. Ridiculous. AVOID THIS COMPANY LIKE THE PLAGUE. Asked for a refund since so poor service and get no response.

We purchased our home warranty three years ago. We paid upfront for five years. We have submitted two claims each with a $65 service charge. Both claims were denied. Additionally, after first contact with the company, it took at least 48 hours to get a response. On the positive side, both Service companies they sent out were very professional and trustworthy, and I liked them both

I would give a minus star if the option was there. The salesperson sells their warranty as a a honest:, if it can't be fixed they replace whole house warranty it with the same as what you have. It's all a lie. My first claim was met with hoops and then in the end they were going to just send me a check of less than half of my replacement cost after I replaced it. This company is a scam and should be put out of business. Buyer be very aware. By the way this was at the time I just over a 3 year old brand new home so this was not some old appliance and replacement. Would have been several hundred dollars. I ordered the parts myself and fixed it. They are criminals and should be treated as such.

The worst experience ever. Do not fall for the false marketing. They never repair or replace anything. I signed up for 5 year plan and have had three service calls. In all three cases they only offered few hundred dollars as a reimbursement based on the depreciated value but the repairs costs lot more. Depreciated value is also determined by them which is much less than the market value. They advertise that they will repair or replace but will never repair or replace anything because depreciated value is always lower than then cost of repair or replacing the unit. On top of that, you end up spending countless hours calling them because the agent will tell you that a manager will call you back in few hours but never do. You have to keep calling them before someone will call you.

Select Home Warranty is a legit fraud company, their sales team promised of offers that they have not recorded and I am following up with them from July and haven't heard back. I have emails shared with them. Also, none of the claims get approved. The calls land to someone who cannot understand issues that we face due the differences in the usage of the appliances and also we speak to someone from a different country who cannot understand what we try to tell them. This is a ridiculous company, taking away money from the customers.

Horrible. Just horrible Sales. Promised everything in home covered. Had to beg for copy of policy (3 years). Told service calls would be 30.00 but turned out were 60.00 But then denied two claims on small print. First was fridge door handle. They said not covered because of 30 day wait period and I called on day 28. Then this morning my garage door swing broke suddenly. Claim denied because small print doesn't cover garage door springs. I'm done. Asked for cancellation. They tried to stop me. Then said charging me 6 days usage and 75.00 cancellation fee and would mail my refund in four weeks! I'm Reporting them to my state AG. Can't recommend them.

These people lied to me. After keeping me on the phone for an hour she told me they were not going to charge a fee because I had been waiting 2 months for them to actually do something about my claim. The technician told me I would hear from them. I waited and waited. No real AC for 2 months of the summer.

The only thing this company wants is your money upfront. They will delay all repairs for months, cancel repairman that are scheduled to come out that day. They will tell you they have no one in your area that’s available, that everyone is busy. Stay clear of this company. Do not use them.

Bought SHW with new home purchase and sales person told me, "You will have world-class service and claims", and even contact her if there are any issues in future. After 6 months, I gave them a chance to prove to be world class and they failed miserably. Opened claim for AC not working. Technician mentioned blower to be replaced for $2000+ and then claims dept approved for $150 after paying $80 for service call. Is it a joke? Why would I need home warranty if they are going to pay $70. :) It's a complete rip off, better use that money for donation to needy instead of donating to SHW.

We signed up for the 5 Year plan, which gave us a 6th year "free" and it has been a pointless waste of money. We are now almost 5 years in and in our experience, they have found a way to wriggle out of actually covering anything. There is always some convenient fine print that offers a blanket opportunity to deny the claim. Then once we finally had a cut and dry claim for a broken washer, they denied repairing it claiming it was too expensive to do so, and offered us a prorated replacement amount of $200 on a $1000 washer that was less than 3 years old. What a scam!!

Better to have no warranty at all than this one for over $600 a year! I've had 2 claims since I initiated this warranty. The first was a dryer issue that after 2 visits by an incompetent repair person that never got the issue resolved ended up I just bought a new dryer. When I say incompetent not only did he not fix the issue but having to pull both washer and dryer out returned the washer drain hose outside the drainpipe that caused a flood in my home in the laundry room, dining room and living room as the water drained inside the wall! This second claim was to replace the dishwasher pull handle as over time it cracked and fell off in my hand. They said this was not "normal wear and tear!" REALLY??? Now I decided to cancel this policy and they want to charge me a $75 cancellation fee for their crappy warranty!

I filed a claim with Select Home Warranty on 8/20. It is now 9/29. They have yet to find a tech in my area to work on my HVAC. They try for a day then email me stating they can’t find a tech and give up. I understand certain times of the year it may be hard to find techs with availability, but to not try after a day is not acceptable. I need to follow up with Select daily to get a response. I have requested to speak with a manager now 3 times and have yet to have one call back. I was a knucklehead and went with Select because of their pricing - BIG MISTAKE. If I could go back in time and choose a different company I would. If I could give a rating below a one, I would. I did not and still don’t believe I was asking for a miracle when filing the claim.

Don't trust the reviews in their site or other Google search sites because they are fake!! They cheated me on a technicality in the policy. My AC system is 20+ years old and repair companies don't carry parts to fix a leak or add freon once they can find the leak. The home warranty doesn’t cover leaks in the system. They won't cover the fix or replace the system. Everything the sales man told me they could do was a lie!!! Also the link at the bottom to leave a review just takes you to their website with all their happy reviews.

SCAM alert. Do not fall for the sales pitch. They will take your money and not provide any service at all! After my first call. NO 24 hour service as promised. Called the contractor assigned 2 days later to schedule. He cursed at me on the phone. He then texts to come 2 days later. Tells me late morning. Shows up at 2:30. Looks at the HVAC tells us it is no good. But refuses to do anything. When questioned he said he calling in to pass this on to someone else. When we questioned - he cursed us out bad mouthed the warranty company and said they would do anything and drove off! Called Select Home Warranty to report. No one answers the phone. Left a message about incident have not heard back. Going to BBB and local government.

We had Select Home Warranty for 5 years, and not once did it pay off. Every single claim we submitted was denied, regardless of the issue or coverage. It felt like their entire business model was built around finding loopholes to avoid paying. We paid into this service expecting peace of mind and support with home repairs, but instead got endless runarounds and rejection letters. Save yourself the headache and money. This warranty was absolutely useless for us.

I pre-paid for 5yrs for 2 houses & SELECT HOME WARRANTY has NEVER REPLACED ANYTHING, & the top payment that you get is $400 look at contract page 11 & 10.1 lines, I paid extra for septic and well & my septic cost me $1769 & all SHW is giving is $400 & I'm having to fight about that, same with my A/C, WATER Heater, water well pump, all in got was $300 - $400 & HAD TO FIGHT, ARGUED to only get a portion of cost, NO PEACE OF MIND if something breaks down, if I had waited for them to fix my water well pump it would of been 10 days without water!!! NO PEACE OF MIND. SCAM-SCAM-SCAM--RUN now. Scammed in Texas.

Expect most claims to be denied until you file a BBB complaint. Then suddenly they will be approved. If you try to work with them directly, your emails and calls will be ignored. Depending on where you are based their network of contractors may be lacking. In New York for example, they have very few contractors in their network. They end up trying to send people from deep New Jersey or Philadelphia who then complain about the commute. You'll eventually end up finding your own contractor who will laugh at the very low dollar amounts SHW approves.

Jonathan was very professional and patient. He talked slow and answered all my questions. I was not pressured to buy anything. Jonathan had some very good recommendations which I took. We have stayed with Select Home Warranty for all these years because they are the first warranty company out of many that we have had that does what they say they will do.

I was lucky to get a representative who was willing to answer all my questions and concerns and explained everything so that I understood it. I was concerned about our spring water pump being covered and the representative assured me that the pump was covered under the plan.

Do not use Select Home Warranty. They do not cover anything. I submitted three claims; they were all denied. Do not waste your time or money on this company. Claim #**. Requested 09/24/25. Roof Leak. Claim #**. Requested 08/21/25. Clothes Washer. Claim #**. Requested 06/09/25.

We did our research and this seemed to be the company to go with. The website is user friendly. It was very quick and easy to review plans, select one, and get it set in place. I spoke to an agent who was very helpful and answered all of my questions. I'm pleased with the experience.

I bought the warranty last year in Oct and the sales representative cajoled me to buy the warranty for 3 years with a few months given as free. Recently my microwave stopped working and since it was old they offered me $95 as the value of the warranty. There were no clause in their contract and there were no exclusions which allow them to decide on not to replace. I was told at the time of buying the contract that in case SHW can not fix it they would replace it.

My agent Fred ** was absolutely amazing!. He had an answer to every question. I was on the Angi list to submit to 3 companies for a quote. It was about 30 seconds after hitting SUBMIT, that I received a call from him. "Wow, that was fast," I said. "Ma'am, we are just as fast to answer you when you have a claim!" Then he went into his sales pitch. He was so funny and friendly. I told him that I was looking to compare all 3 companies before making a decision. He convinced me to sign with Select first, then cancel if another company was better. He even waited on hold while I read the quote from another company! My favorite line was "It doesn't matter how new or old the appliance is. They are accepted as is. We don't have a pre-existing breakdown clause." After laughing, I told Fred to sign me up!

Filled out the dryer repair form and got assigned to a repair company. Appointment was 10 days out. Repair person came out, determined that it needed the circuit board replaced. Select Home Warranty denied the repair and offered me a $150 payout (The service call was $75 out of pocket). That made the net to me $75. Went to cancel and they want a $75 cancellation fee. Next best action is for me to file a complaint with my state insurance commissioner.

I filed a claim with Select Home Warranty on July 25 for my dryer. The first technician diagnosed the issue but never returned to fix it. Select Home Warranty then sent a second technician who also diagnosed the problem and ordered the necessary part. The part arrived, but then that technician became unresponsive and stopped answering calls. Despite multiple follow-ups, I received no support from Select Home Warranty, leaving my dryer unrepaired and me extremely frustrated. I do not recommend their services due to the lack of communication and support.

A technician came out to assess a problem with a hot water heater. In his own words: "Unit is short cycling due to combi sensor fault. Checked resistance of sensor. Which was not in specs. Sensor showing shorted on display. Need to be replaced. This part is something that failed due to wear and tear. System has been maintained and in good condition." The cost to repair is $710 with my own out of pocket member discount and another $50 coupon.

So far they have refused repairs on a high end Samsung dryer saying part was no longer available. I found part available online, still refused. Refused repair to AC unit - board was fried from lizard crawling behind it, not covered, all reps speak broken english and talk so fast you can barely understand them. Asked to speak to supervisor, was told one would call me in 3 hours, still waiting 12 hours later!!! Live in Florida and house has been 86 degrees since Friday! This company is a big ripoff!!!!

Waste of Money in the Rhode Island area. I have submitted multiple claims to fix electrical outlets, and Washer/Dryer issues. The techs they assigned never showed up or they could not find a tech, so they asked me to find my own tech to do the repairs. I still have two separate claims (1 April 2025, Aug 2025) that I have filed, and it has still not been resolved. I recommend looking into other companies. Stay away from Select.

Filing claims and dealing with the call center is an absolute nightmare. In the end, the warranty is not worth the paper it is written on. A system which rewards employees for their Kafkaesque customer service, pummeling customers into learned helplessness.

My experience so far was excellent. Wayne who facilitated this application and followed up on it, was terrific. He explained everything in detail. Answered all my questions and there was zero pressure. I expected it to be like buying a car and it was anything but that. When I told him I wanted to think about it for a day or two. He honored that. The plan is much better than the one I've experienced before with Choice Warranty.

It was okay and we almost received everything we asked for. We would use their warranty again in the future. It was between Select and Choice. They are both very similar and only about $100 apart on Price. But, good luck getting a live person to talk with.

The agent was respectful of my time, he was efficient, and made sure I understood additional options if I wanted any. I received an email confirmation directly after I spoke with him, enabling me to read the complete warranty. Based on my experience with the price and customer service, I would recommend Select Home Warranty to my friends and family. Thank you!

I was very happy with my experience. I did my homework and and checked many different sites to conclude that what I was looking for. They are a little bit pushy, but that is to be expected, but they were willing to answer all my questions and informed me of everything that I was worried about. Came to a reasonable cost and decision and I guess time will tell if this was a good idea or not. The service fee in my eyes is a little high, but they’re all about the same price, but of course nowadays that price when it comes down to replacing something might not be too bad.

I purchased a new home less than a month ago and my mother urged me to get a home warranty as she has had one for years with her home and it has come in handy when she had costly repairs. I signed up online and immediately received a call. The rep was so friendly and helpful in guiding me to understand what exactly a home warranty is, what is covered and how I can set up my plan. I purchased today and look forward to the security of knowing I won’t be out thousands in costly repairs and labor should something happen.

Select Home Warranty is by far the worst and most fraudulent home warranty company in the U.S. Avoid them at all costs. I mistakenly purchased a 5-year package after being assured it included cancellation and a refund for the unused portion — which turned out to be a complete lie. I paid thousands of dollars and received virtually no real service in return.

Poor customer service is being kind. Horrible is more like it. To top things off, try to get a repair approved. You possibly may have better luck talking to a wall. We had a similar problem with our washing machine many years ago. After fighting with Select, the manager was great and had the problem taken care of. Now, a simple repair is not approved. Go figure. WE cancelled our Select Home Warranty as it was the wrong SELECTion. We are going to American Home Shield. A few friends have this, and they seem pretty happy. Good luck.

I strongly advise caution before signing up with Select Home Warranty. On the surface, their plans appear comprehensive, but the reality is very different. The policy language often contradicts itself, and there are so many hidden loopholes that almost any claim can be denied. Their claims process is slow and frustrating — even small, straightforward claims take forever to resolve. Communication is poor, responses lack courtesy, and more often than not, claims are rejected for vague reasons buried in the fine print. In my experience, this warranty has been a waste of both money and time. The coverage sounds reassuring when you sign up, but when you actually need support, you’ll quickly discover that the protections are far weaker than advertised.

Sam and Select Home Warranty were great - quick and straightforward. Feel like he clearly articulated what was included and helped me find a great deal. Extending from 1 year to 6. Glad to have this extra coverage for the next few years. Thank you kindly.

Called to renew 3 years contract. I was happily surprised that the cost actually went down from 3 years ago (rare thing these days), and they offered a promotion on a lower service fee. Fast and easy. I decided to renew my contract since it had paid for itself in the course of the last 3 years. Not a perfect service, but it still seems to be the best around.

My sign-up experience with SHW was very positive. The representative was very friendly and helpful; he explained all aspects of the policy, invited me to ask questions, and answered all my questions fully. He described all the options in detail, but didn't use any hard sell tactics.

I would avoid getting home warranty from Select. Their vendor quality is sub standard, takes 2-3 days average to schedule an appointment and even worse there are tons of exclusions. So you end up paying copay and not getting work done. Half of my claims were denied due to this.

After over a year and half with Select Home Warranty, I can confidently say this company operates on deceptive practices. The salesperson assured me that all major appliances would be repaired or replaced when they broke down — a promise echoed in their ads. In reality, nearly every claim I submitted was denied, often with vague or unreasonable justifications. Their business model seems designed to collect premiums while avoiding payouts. If someone claims they’ve had a good experience, I’d seriously question their credibility — or their affiliation with the company. Save yourself the headache. Look elsewhere for a warranty provider that actually honors its commitment.

Do not fall for Select Home Warranty’s sales tactics. They will try and push you into long-term contracts—3 to 5 years—promising peace of mind and once you’re locked in, the nightmare begins. They routinely deny legitimate claims, citing obscure clauses like needing three years of maintenance records—a requirement most homeowners wouldn’t even think to document. Their goal is simple: collect your money and avoid paying for anything. Customer service is evasive, delays are constant, and even when a technician confirms the issue, Select will twist the fine print to avoid responsibility. Thousands of others have reported similar experiences. Save yourself the stress, the wasted time, and the financial loss. They failed miserably. If I could rate with no stars I would. Do not use Select Home Warranty.

Gave me lots of options and showed me all the discount options also. Made sure I knew exactly what I was getting and the locked in price. Answered all my questions and took time to make sure I knew everything that I was paying for. Gave me his contact information so if I have any further questions I can get in touch.

HI, I bought the policy back in July 10 2025. They said that wait period is 30 days. So I cancelled my Choice Home Warranty by Aug 12 2025. Now I entered a claim to fix one of the stove ignition was not working. Today they came back & denied the claim because it's with 30 days of start date. My policy start date is July 11 2025. But they will repair it from the suggested start date (Aug 11) & if it's not repairable, it's not covered. What a BS to earn money from customer. Now I have cancelled Select plan & going back to Choice as I was with them for the past 8 years. They took longer time to send the technician. That's the reason I moved to Select. But Select Warranty proved that Choice is comparatively better. They provide false promise. Better not to take it. When I cancel, they are going to take 75$ as administrative fee. As a consumer, I was cheated by them.

My home warranty order experience was over the telephone. The agent I spoke to, Richard, was very clear about what I could expect and was helpful in answering my questions. He even gave me his personal contact phone number in case I ever needed to call him with further questions or concerns.

Their "warranty" is misleading. They claim that it doesn't matter if the appliance is old. In section 8 of their warranty, however, they determine the "depreciated value" of the appliance. I the depreciated value is less than the cost of the repair, they will only give a cash reimbursement of the depreciated value. Our gas range is a Thermador in perfect condition except the oven ignitor stopped working. Select Home Warranty determined that our $9,000 range is only worth $150 and would only reimburse us for $150 towards a repair or replacement. How they came up with an appreciated value of only $150 is beyond me.

This is honestly not a good company. It seems whenever I have an issue, they find a reason in the fine print not to cover the it. My pool pump stopped working, they determined it was the electronics inside the pump that were no good anymore. They don’t cover the internals parts of the pump so I had to pay out of pocket for that. My ice maker in the refrigerator stopped working, they cover the refrigerator but not the ice maker. My toilet was clogged, they cover the snake service, but not the access to the drain so I had to pay for it anyway. Too late to get my money back. Don’t go with this company.

This is why they are so bad: Here are the facts:

When discussing switching from current provider to "Select" the person I talked to was very informative and helpful. I have been with previous provider for years and was just not completed satisfied with response time and their processes. The price of "Select" is a little less but I feel the service level will be much higher.

You should avoid this company at all cost! They are a scam! I bought their promotion for 3 years and I have called them a few times for my kitchen drain, air conditioning and roof leak and every time they are not able to fix it. I end up calling local technicians and paying them myself. The latest one was 2 weeks ago when my kitchen drain was clogged. They sent a plumber 7 days after my initial call. The plumber came and snaked the drain pipes but still could not remove the clog. That was all he did. He did not insert a camera and he reported back to the company that the issue was not due to "normal wear and tear", and that the system need to be replaced. I told them that I upgraded the pipes 4 years ago.

My air conditioning system broke on a summer Sunday in Texas. Select Home Warranty doesn't have live agents on Sundays to authorize emergency repairs. Not being able to talk to a live human being to get approval for emergency repair, and due to medical concerns for my wife, I paid for emergency repair out of pocket with a local repairman. Select Home Warranty won't even discuss partial reimbursement or post my review on its website. I will probably change back to Choice Home Warranty.

I would strongly suggest that you ask whomever is selling you the Select Home Warranty to go over the contract in detail. I am currently working through my Attorney General's office to resolve a denied claim regarding a failed refrigerator component. Select says the part is under manufacturer's warranty and the manufacturer says it is not. So who are you going to believe?

Select Home Warranty has been extremely disappointing. In three years, we’ve filed four claims, and every time coverage was denied—either the parts or the labor wasn’t covered. On top of that, their customer service is outsourced overseas (Philippines), and there is no way to escalate issues beyond the first representative. This company does not stand behind its promises. I do not recommend Select Home Warranty.

Select Home Warranty is ridiculously slow. I filed a claim and waited forever, then suddenly a technician just showed up at my door with ZERO notice—no call, no email, no text. Completely unprofessional and a total lack of communication. If this is how they treat customers, I wouldn’t recommend them to anyone.

Select Home Warranty was a great shopping experience. They are very easy to communicate with, and my sales person JP was very knowledgeable of the product and made the entire process pain free. I shopped around and compared this warranty with 4 other home warranty companies; Select Home had the best product options, price, and discounts that cemented the deal. In the end I purchased 3 policies from Select including one for my elderly Aunt who lives out of state.

Waste of time and money. When I started my policy “Jim **” was very pushy to push a multi year policy. I declined as I know my budget and couldn’t afford to do so. I did pay almost 700.00 for the platinum policy. It took a month or better to even get a copy of my policy after repeated requests. In the meantime my dryer quit working, I submitted a claim and waited days and had to call in to find they have no technicians in my area. They allow me to get someone to come diagnose the dryer. The appliance repair companies here want a 150.00 service call so not only am I out the money I paid for this policy I have to cover this large service call. Customer service could only say sorry and that was it. It’s a scam as I was already told by multiple people. There is absolutely no benefit to this product.

The individual who called me on the phone was very knowledgeable and answered all of my questions. He offered me a few different plans and helped me choose the plan that would best fit my needs at a price that worked for me. I am looking forward to working with this company.

Select Home Warranty Services has excellent customer service, they are very professional. They offer very good fixed rates with low service fees and technicians who are available during holidays and weekends. They offer multi discounts for veterans' families and new homebuyers.

Greetings to whom it may concern. It concerns me to speak to someone who actually understood. I felt wounded and not taken care of properly the American way. Seem like I was talking to people offshore who did not understand. Neither the contractors that were sent. They spoke one way unreasonable and when calling Select, I just wanted to get an idea or a price range And everything he explained. Instead of waiting to three weeks to get service 2 to 3 days. I jumped at the opportunity because I heard a American working on the other end that cared. Thanks number one for being there and for caring and Samuel was the best. I’m glad to be aboard my wife and I may God bless. Thanks for all. Glad to be aboard. On a scale of 1 to 10 for right now you get a 1000. Truly Dee.

Adam answered the phone when I called to find out why I got a message about my policy when it does not expire until late next year. That is when he told me that it is never too early to renew it and explained all the benefits and discount the company offers, especially for a multi-year policy renewal. He was very professional and knowledgeable about the business and your company in particular. I am not normally easy to persuade, but this time he convinced me to take advantage of this offer for an early renewal and multi-year contract.

So far, my experience for signing up was positive, the representative explained everything in a easy to understand format. I was offered a small discount, which I expected more according to the advertisement and pop-up message, but overall I am ok. Now, anticipating the service is another factor altogether. I have been with other home warranty companies who have failed my expectations for good customer service when putting in a claim, so we will see, and look forward to a positive experience.

I had a different home warranty service that kept increasing the rate each year. I looked into Select Home Warranty and dealt with SAM, he was so helpful, patient and made sure I had every possible discount. Thanks, Sam. I look forward to a great service experience with Select Home Warranty.

The sales associate, Ed, was professional and friendly. He made sure I understood what was covered and when my coverage started. He told me that there were discounts for senior citizens (50+) and veterans, I qualified under both categories. I was very pleased that he took time to answer my questions and ensure that I had a good experience.

We did extensive research of Home Warranties and spoke to the top five recommendations. Lucas at Select was by far the most knowledgeable and kept everything straightforward. Select Home Warranty also gave us the most value for the cost. We are extremely happy with the initial service.

We purchased this home warranty policy from Select was based on the belief that what you wrote in your brochure indicated "Your covered item is repaired or replaced. Simple as that. Get back to your life without the worry of what breakdown may be on the horizon." We bought our refrigerator from Costco: Whirlpool 25CuFt Large Side-by-Side Refrigerator, Stainless Steel for $ 1,169.99. It stopped functioning in July. We submitted the claim right away, but it took one month for Select to send a dumb technician to check it. He filed a wrong diagnosis that it was due to an electrical failure and could not be repaired. I disagreed it, so I hired another technician from another company. He found out it was due to the compressor failure. The cost of repair would be $1,142. Select only promised to pay me $300 to repair it or buy a new one, and I had to pay the balance. I believe Select does not honor what it indicated in the brochure and tried to cheat the customer.

Avoid this scammers. Home Select is a plague. Great sales pitch. They scratch the money out of your hands when they should be politicians but once is time to cover they can’t find any local vendors… And they are incompetent to send the cancellation refund. No worries. I will add your company to the BBB every month if needed.

Not sure if these are paid reviews, but Google and find the honest reviews there. Wonder who is happy with this company. Look up Facebook groups, everybody complains. Our experience - the plumber did not say the pipe is rusted. It is a copper pipe, he kept explaining it is not but the claim was denied. It is a brass stopper on a copper water pipe which has a drip leak and needs to be replaced but Select made up the story and denied our claim. Total waste of money. The company is a scam.

I had a very positive experience with my representative. They were knowledgeable, patient, and took the time to clearly explain the coverage and options available to me. I never felt pressured, and all of my questions were answered thoroughly and honestly. Their professionalism and customer-focused approach gave me the confidence to move forward, and I ultimately decided to sign up for the warranty. I truly appreciate the excellent service and smooth process.

Everything was good thank you for your help. He has helped everything. He gave me a discount by talking with his manager and assured to pay securely. I wanna thank you for everything to him and I trust this company. I believe we will spend a good 3 years.

My experience with this company has been awful, please do not renew or start insurance with this company. I purchased insurance from this company last year and paid extra for pool coverage. When my pool pump broke, they said they cannot provide me a technicians and will refund me maximum of 400 dollars. It has been a year and after multiple calls and escalations, I still haven't received my cheque. Customer support keeps telling me that they have sent the cheque but I never receive it. This company is a fraud.

Do not even consider this home warranty company no matter how low their rates are, they hide so-called clauses in their contract and basically will not cover any roofing, air conditioning, or major appliance repair. Avoid them at all costs…

Do not get a warranty with Select Home Warranty. They're liars. I purchase the best warranty I could possibly get and Select Home Warranty sent me a email stating that my I purchase months would cover what I put a claim in for....Please don't purchase a warranty with them, they're rip offs.

The Select Home Warranty representative was patient and through. He pointed out that my current home warranty plan doesn't cover a tin roof which made it less valuable to me. I switched over to a more comprehensive plan and am very happy that I did so that my whole home is covered.

Dylan was very helpful and assisted me in comparing my home warranty to what I already have, but included a few options which were at the same price I had already been paying. I appreciate that I can be assured that I will be taken care of! I am also looking forward to the incentive a free month off and the $50. Thank you for helping a senior out!

Very pleased with the help I received from the representative. The rep was very polite and explained different options of payment. Rep sensitive to the fact that my husband and I are seniors. Thank you for being so thoughtful to our situation. Truly impressed with the service.

Select Home Warranty is trash, they refuse every claim, but are happy to take your money. Don't make the same mistake and waste your money they are not Veteran or elderly friendly. Bought a house in Oklahoma immediately noticed the AC unit was freezing up, put in a claim and was told I was in the 30 day grace period (was not notified of a grace period). I complain about it for 3 years, they send out a really small tech who removes the return air vent and crawls up under the system and reports it is dirty. There is no way with a replaced knee and 6'3" 320 pounds I could have climbed up in there.

The gentleman that signed me up was very astute and courteous. He was very patient with me and gave me a great deal and all the information I needed to verify if this plan would work for me. His name is Daniel **, and he is a definite keeper. I would recommend Select Home Warranty to anyone.

Our interaction with SHW started off as expected, with a technician being promptly assigned to our claim. The initial visit went well, and we were confident that the repair process was moving forward as per the policy. However, the process broke down completely after the initial diagnostic. The technician assigned by SHW became unresponsive and failed to submit the necessary paperwork. This forced us to spend over a month repeatedly following up with SHW's claims department. Despite numerous calls and assurances from representatives that the issue was being addressed, no resolution was provided, and the service order was never sent.

Let me first say, " Buyer Beware"! I wish I could rate their service at a minus 10! I am a fairly new customer, who noticed a steady drip onto my washer and basement floor about a month ago. After several conversations and a lengthy waiting period for Select to find a repairman, I was asked to find my own. I also had to pay for the repair myself, and then forward the receipt for reimbursement consideration.

I spoke with JP. He is an awesome person and was open to listen to my situation and to be able come to a decision on how to fix it. I was very satisfied with our decision. This conversation was concerning home warranty and I am sure that if I need a claim, that the service will be just as JP said that it would be.

I inquired a quote from Select Home Warranty on 8/7, I was looking to possible change warranty companies & was doing a comparison shop. I received a call immediately & I told the salesman I was no ready to make a decision, he said, for $10, I can hold the special $34 rate to give you one month to decide. I reconciled with my warranty co. & they are currently doing a repair. One month later I got charge $34 for a policy I never agreed to, nor do I have any policy information or documents. I immediately called the company asking for my $34 back & the policy cancelled, I even escalated to a supervisor.

Capital TERRIBLE COMPANY - I took out the policy in April, 2025 - and paid $529.99 - Had then had consistent trouble with my on-demand hot water heater - filed a claim and sent them 24 pages of documentation. They sent me an email of 2 sentences stating they don't cover leaks and they wouldn't cover the cost for any repairs or replacement. I called them telling them I don't have any leaks. They then told me they don't cover any on demand hot water heaters anyway. I decided to cancel my policy after 6 months of the year and they said there is a $75 cancelation fee and that I would NOT get any money back for the remainder of the year. MAJOR RIP OFF. If I could put no stars on this company I would - I value integrity and honesty both were not shared with me on the many times I called them. I found out that there are over 5,250 complaints on the BBB about this company. My advice - stay clear of them.

I would like to take a moment to express my sincere appreciation to the sales representative who assisted me with purchasing my home warranty plan. From the very beginning, he demonstrated an outstanding level of professionalism, knowledge, and patience that truly made this experience a positive one. I am particularly thankful for the way he explained the value of having “just in case” coverage. As a homeowner, it gives me peace of mind knowing that if something unexpected happens, I have protection in place to help me handle the situation. His clear, detailed explanations of the coverage options, what they included, and what he recommended for my specific situation were very helpful in allowing me to make an informed decision.

I had been searching for home warranty for the last 6-7 months because I was buying a house and wanted extra protection! I found Select Home Warranty, and with everything they provided and the cost this was the best value! I am happy to have found them! The rep who assisted me was also so very helpful in getting me set up!

Many things were not covered under the "Platinum Plan". I specifically asked the salesman if the ice maker was covered, he said yes. When I filed a claim for the ice maker, it was denied saying the ice maker is NOT covered. Then, I called Customer Service to cancel the policy, and was told I would be charged a $75 'cancellation fee', and I would not receive the remaining funds for 3-4 weeks. This warranty is worthless and their salesman lie to customers.

This was the first time we have considered a home warranty after moving across country. We selected Select Home Warranty after completing our research on home warranty companies. After submitting the on line requested information, I was contacted by Kyle Miller of Select Home Warranty. Kyle was very professional and addressed my questions or concerns completely and honestly. As a result of our discussions over several times, we purchased a 5-year plan, which meets our needs.

My customer service experience was excellent. All of my questions and concerns were explained and answered before committing to this company as I was totally disappointed and frustrated with the frequent changes and price increases with the last company I was with. Hopefully I will not experience the same with this one. I even called back a second time and the representative was very pleasant and professional. I think I will be satisfied with my decision.

Claim# I had a bath vanity fixture leaking water. Technician came and collected his service call fess, and reported to the select warranty company that there was rust to the cartridge housing, and the claim was denied. What do you expect on an old cartridge. I got the parts myself and was able to repair the issue myself. The point I want to make is, they take every opportunity to deny the claim. They pointed me to a clause in the contract saying rust is not covered. I can understand if there is totally rusted and crumbled pipe is denied, but this is simple repairable issue that was denied.

I rarely write reviews, but my experience with this home warranty company was so frustrating that I feel obligated to warn others. I signed up with the expectation that this would give me peace of mind and financial protection when home systems or appliances broke down. Instead, I ended up with delays, hidden fees, poor communication, and service providers who barely showed up—if they showed up at all.

I bought 3 years contact for our new home. 6 weeks after purchase washer broke. Put claim in in Aug 29, 2025. Heard nothing. Finally called on Sept 3 to see why nothing had happened. I was told I would have someone contacting me regarding repair. Was told there wasn’t many technician in our area they have to pick from. I explained, "Your information said you had lots of technicians period." He said, "We would have repair person by Friday Sept 5." On Sept 8 I called again because we had heard nothing from anyone. I explained it was 11 days since claim started with no information about fixing. I was told again to give them 48 hours and I said NO. After the phone person finally said he had someone scheduled for tomorrow Sept 9 between 1-5.

Best experience. We never had any problem with service call. Always attended on priority. This is the 4th year we are continuing with SHW. Have taken for another 3 years with the best rate in the market. I will recommend to my friends and family.

So far a positive experience. Had a refrigerator water line crack. Needed to call my own technician to come out to fix it. Claim was approved over a phone after talking to a claims specialist. Need to submit the bill and wait for reimbursement. Hopefully it’s quick.

The worst possible experience you could have with a home warranty company. They will find any reason to deny your claim. Such a scam! This has been a very disappointing experience. Stay away if you care about your money.

I have had my policy for 3 1/2 years. During this time I have had 3 claims total. 2 I am unhappy with the result. 1. Plumbing System - I made about 7 appointments with the Plumber. He never showed up for any. 2. Plumbing Clogged - I was informed by SHW that no plumber was available in my area and to get it resolved myself, and to send them the invoice. I did exactly that but they told me to resubmit with a diagnostic report from the plumber. This was only for $130. Do plumbers give written diagnostic reports? I've never got one. SHW has never paid for any of my claims.

As soon as I inquired about a policy, I received a call from an agent. Jake provided exceptional customer service. He was able to answer all of the questions that I had. He was very knowledgeable about the company and policies. Communication was clear and concise. I asked how this company differed from other competitors and he was able to provide several examples such as 24/7 customer service in the claims department and that calls are not outsourced and are all based out of the United States. Overall a great experience signing up and the price is much better compared to my previous policy with a competitor company.

Jeff from Select was the first call I received from my search online. He was pleasant, explained the warranty coverage to me; how it works, the costs involved, the 24hr contractor response to all calls; supplied the senior discount & benefits as well as benefit to my veterans discount when paid up front. The service looks promising. Contract received digitally however, no receipt was sent.

Great service and value. Looking forward to a long lasting partnership with a great home warranty company. Jake was very thoughtful and answered all of my questions. Multi year policy is a great value and even better that we can transfer or take it with us to our next home.

I paid $46/month for 3 years. Had 2 problems. The first one hot water heater they told me to find repair company, pay them and then ask for reimbursement. The second was hvac unit died. 23 yr old unit had freon leak. I replaced it, submitted paperwork. They denied everything. Don't waste your money. Put your $46 in the bank instead.

Greg was very helpful and informational. He made it a no brainer for me to switch to Select Home Warranty. He explained my options and what benefits I will get from each. He explained pricing and billing so I will always remain covered. He even helped me get better coverage than I had expected by showing me features I hadn't even considered, but now can't live without. Thanks!

My experience with Select Home Warranty (SHM) has been extremely disappointing. My 10-year-old kitchen dishwasher broke down, and the repair could not be completed because the control board was either unavailable or on back order. Instead of replacing the appliance (which is not excluded anywhere in the contract), SHM informed me they are not liable for a replacement.

Christine contacted me and gave me lots of information. I said I needed time to decide and she said she'd call me in 45 minutes. I called back sooner and was unable to connect with Christine. I talked with Mark ** who gave me a good deal and answered my couple of questions and I accepted becoming a customer.

I spoke with Sam, he was very knowledgeable and he helped me with getting the best possible coverage! He was kind, knowledgeable and demonstrated great customer service! He was very responsive and helpful....He took the time explain everything to me!

Great home insurance company. Richard was awesome explaining everything. The reviews I read had some bad responses and plenty of good responses. Sounds like a very good home owners insurance company. Hope all goes well with our purchase.Thank you for being there for the people.

Lucas was very knowledgeable and easy to work with. He was even patient when I did not have my glasses. He had many options and fully answered all of my questions. Friendly and surprisingly easy inquiry. With service what it is today, great experience.

Daniel ** in Select Home Warranty is excellent!! He is not only professional and clear explaining all the plans, but also very patient in answering all my questions. Got a 5 year bundle plan to lock the rate. Hope in the future the repairing and claims with SHW will be taken care promptly and smoothly as the company promises.

Very easy to sign up, and my agent, Jake **, was very helpful and knowledgeable. While my service hasn't started, I'm already more impressed with this interaction than any communication I've had with my previous provider of 8 years. I'm eager to see if this exceptional customer service continues.

Customer Service was great on my initial call. The agreement and pricing are typical of the numerous other providers in this industry. I have no experience yet with the claims process, which will be the deciding factor in my evaluation and, hopefully, long-term experience and relationship with this company. So far, so good!

I have used Select in the past and have been satisfied with its service. I changed to a different company, probably because I was offered a good deal. Now they have raised their prices and I have returned to Select, which has kept very reasonable rates.