Select Home Warranty Reviews

I was able to work with Select Home Warranty to sign up for their program. The rep Conner was able to explain all the options the company offered which allowed me to choose what was best for me. I love the fact that he is my contact and that I can work through him or the app if needed. The pricing was more than competitive and the service levels much better than the competition.

I am a current policyholder with Select Home Warranty. I bought a 3-year paid upfront policy, which cost me almost $1500 paid upfront. So you can imagine how infuriating it is to call for urgent service and get snarly, smart-mouthed females with thick accents rudely telling me "we get back to you soon" only to email me 24 hours later telling me that my issue "is not covered". This has not happened once but three times! The least I expect after the kind of expense I made for the policy is a polite and honest conversation. Why not tell me straight up that you will not cover the claim, rather than keep me and my kids without water or electricity for 24 hours and then send me a stupid email?

Select Home Warranty is scamming the consumers. There are several complaints on the "Ripoff" and many other websites. I purchased a home warranty from Select Home Warranty company. I recently requested a water heater repair. The water heater was leaking water, making a loud noise as if it was going to explode and the burner pilot flame kept shutting off. No hot water at all.

And!!! My refrigerator service needed is not covered.?! And I had to talk to someone who was hard to understand and mostly reading from a script. I’m not happy!

They are more of a hassle than helpful. Tried to cancel our 3 year policy (1 year into) with them because they only offer some $ for you to purchase a new product. If we cancelled, we were only going to get about hundred $ back. On two of our claims that we have placed with them 1: the technician that they sent out to repair tried to upsell us on new & expensive equipment (not fixed) & give us a few $ to replace. 2: Our fan went out with the microwave. They didn’t send out a technician, instead was going to give us a few $ for compensation for a new microwave and we had to install it ourselves. It’s just $ tossed down the drain. We ended up keeping them due to much of a hassle to cancel. Go with someone else if you can.

The representative, Jim **, was very knowledgeable and courteous. He explained the different warranty levels in detail and told me about add on coverage. Great customer service representative. I asked about deductibles and repair companies and he told me about the local coverage in my area. I was surprised to find out that my Boilermate hot water heater is actually covered as an option.

This company is so corrupt that I have to assume the positive reviews are fake or paid for. I got a 3 year warranty $1200 and my AC system failed after about a year for my first claim. They sent out a shady no name electrician with all negative reviews online and an 'F' Better Business Bureau rating. He did very little testing, just told me the system is old and needs to be replaced. He never tested electrical. I had 3 other HVAC companies come and tell me the coil was bad, and system is old, should be replaced, nothing else wrong. Then Select Home Warranty tells me my system is failing because of a "short to ground", and what do you know, that's the one thing not covered under warranty.

Adam ** was very helpful in helping me to make a decision on the plan that was best for me and my family!!! I have already recommended Adam and your company to additional people that I thought would like what your company covers for the home!!! My daughter and son in law are with another company and I contacted them to call adam and get a quote. Their current home warranty contract is up in August. They live in Virginia and Adam said that your company does coverage in that state.

This company is an absolute scam. We purchased the premium level tier in advance for an entire year yet they wouldn’t pay out for any of the 4 issues we had. They actually told us that these problems were due to being “improperly installed”. Isn’t that the whole point of having a home warranty? We didn’t install any of the electrical or HVAC so how could we be penalized for it? We are canceling & going back to the home warranty company when we moved into our last house as they paid out for every issue. Do yourself a favor & avoid this scam.

I had a wonderful experience with Abe **. He helped me with all the questions that my husband and I had, as well as helped us get the best deal possible. We were very happy with our experience as new customers. We are excited to have peace of mind with a new home warranty.

Lucas ** was very professional and won us over with all he did to answer our questions. By keeping the discussion on track inspite of my hard head assumptions, he managed to make sure that we had all the correct information and assisted us in all factors that eventually closed the deal. If all your folks are like him, your company is blessed and will provide the service we expect. Thank you Lucas!!!

This company is a joke. They clearly keep finding ways to not cover anything. We have two policies and every single one time we have needed them this year they have not been straight forward. The service providers they recommend are also a joke. Writing wrong diagnostic reports, changing the reports to adjust to what the warranty wants to hear without even coming to our house. One technician literally walked into our bathroom, looked at the toilet without even touching and said he would send the report. We received the report saying we need a new toilet. Mind you the toilet is fine. There is a leak and the flush handle is stuck... With the other house the AC was not cooling but the technician wrote the unit was working but not efficiently. How is an AC working if it's not cooling? They denied fixing the part saying they don't fix if there is more issues than one. We ended up trusting the service provider and getting a whole new HVAC system.

Communication within the Select organization seems to be poor. My claim was dispatched and potential times were specified to the contractor but I received no follow-up to confirm. So I called the contractor, who answered right away, informing me that his company already told Select to stop sending them work because they have been too busy to accept additional requests. He said he would try to come despite this but when I called him a couple of days later to check in, he said he called Select that day to inform him that no technicians were available in my area. There was no communication nor follow-up from Select regarding this and when I called them, they had no record of it.

Don't believe the empty promises. SHW is no different than the vast majority of home warranty companies. They use unqualified contractors and find every possible loophole in their agreements to deny claims. I recently had one of their "authorization specialists" (all in the Philippines reading from a script template) literally reword my technician's diagnosis to cause the claim to be denied. I heard the entire conversation and what ended up on the official diagnosis was not even close to what the tech informed them.

Jonah ** was great help in explaining service coverage provided by each policy. She was also clear and patient in explaining the costs for each policy and call fees. She also provided policy duration and saving associated with each duration. In summary, Jonah made selecting the policy easy and fun! Jo well done Jonah!

Representative was very knowledgeable. Spoke clearly. Offered the best rates for my needs. I would definitely recommend them to any of my friends or family. Very simple process. He had me set up in 15 minutes. The other plan I had was twice the price for the same coverage. Thank you very much.

After consulting reviews and info online, we decided to go with Select Home Warranty for our first home warranty purchase. Sam reached out right away and was very transparent and helpful over the phone. We were able to create the policy in under 10 minutes and he answered all of my questions. He found multiple discounts and explained all of my options with no pressure. Based on this first interaction, I would highly recommend.

I was a little leary after dealing with two (2) other warranty companies prior to Select which would have been my 3rd call for the day. As a woman, the prior 2 companies treated me with disrespectful answers and were very short with me. JP, who was very professional from the start put me at ease right away. He was very knowledgeable and answered all of my questions without hesitation and very respectfully. I truly am very happy, as a homeowner, that I did not give up on getting my home warranty and made that one more call to Select and JP. Thank you so much. I am very pleased and can now breathe a little easier knowing my home is covered.

Terrible service, terrible company. I had the Platinum Warranty which covers my washing machine. I paid $150 for a tech to come out and when he submitted his report, they deemed that we misused the machine and they would not cover it. Said we "overloaded" it. It's just my wife and I and we wash very small loads. I called to cancel and they ran me in circles trying to stop me from cancelling and after I insisted... They tell me there's a $75 cancellation charge. $60 a month for 9 months plus $150 for the service fee and $75 to cancel. I could have purchased a new machine for less than that. Worthless, impossible to deal with company. Their website sucks also.

SHW are selling Plans that only covers Parts and Not Labor - you will not find out until you need service. Please Be Warned!!! - I have been told all their Plans only cover Parts no Labor. No Peace of Mind at All. I do not want anyone else as stressed finding out about additional charges after paying monthly premium and service fee.

Brett let me know what we could get and that it was risk free. He was informative, knowledgeable, helpful without being pushy. We have had a few home warranty companies over the years. Some better than others, Select was easier to contact, schedule and work with on claims. I feel comfortable saying we are happy with our choice in Select Home Warranty.

Coverage of all appliances and plumbing and electric. Salesperson on phone was a very nice person who explained everything very well. Explained that the service people were all top-notch. That I could get help 24/7 and on weekends and holidays. That if what was broken could not be fixed would be replaced with a new replacement.

Searched for a home warranty for my home. Checked with several companies. They offered the best prices compared to other companies, complete home coverage, great Customer Service, easy online application. All questions answered. They were rated number 1 on several different sites. Very satisfied all the way around. I highly recommend them.

The enrollment process to sign up was very simple and didn't require very much time commitment. Shawn (rep) explained the coverage options in great detail and helped me find the best value for our home warranty needs. I appreciate the fact that Select Home Warranty offers additional value for Veterans. I am very pleased with the overall value, features, price, simplicity, and customer service. I highly recommend Select Home Warranty for any home warranty needs.

I just switched from another home warranty company that I had been with for years. Right off the bat, Select Home Warranty was better as I could speak with a person quickly, and they reached on via email immediately, answering questions. The warranty is a much better price, easier access and MUCH better customer service.

If you have rental properties or a personal home, do not use Select Home. I am a Realtor in NC and purchased the Warranty for a Rental property in Southport NC. We live 4 hours away and thought a Select Home Warranty would be a good option for the home with Renters for a quick "Response and Quality Work" - Boy we were wrong. I filed a report on Sunday and received no response for 3 days. Only to be told the unit is not covered.

Select Home Warranty is a bunch of scammers. I purchased Platinum care back on 10/23 through 05/27 and my AC stopped working back in March 2025. Since then I had been fighting and putting claims to fix my unit but they say nothing is covered, the AC company went to check the AC were supposed to do a diagnosis and never called back, either Select, until we called them. They say, is the AC motor and is not covered, so we keep fighting and they said is an electrical issue and is not covered!!! ELECTRICAL is in the plan and is COVERED, YOU ALL scammers. I had been paying and now that I need a service this people that answer the phone with a big accent!!! Doesn’t even let me cancel the plan and keeps putting on hold saying he will see what they can do!!!! These are robbers. Do NOT purchase this insurance please and be smart.

I was lied to by my sales person Brett ** and have proof of this via his email. I was sold a 3 year plan based on Brett telling me in writing that he would change the 30 day waiting period to 5 days if I paid in full. I paid for a 3 year plan, and submitted my 1st claim about a week later. On the next day, I received an email stating my claim was rejected based it being made before 30 day waiting period. I contacted SHW and informed them that Brett provided in email that my policy would be activated in 5 days in place of 30 days. I was asked to provide customer service with a copy of the email committing to a 5 day wait period. I provided this and was told my issue would be resolved.

The SHW representative, Chase ** was very helpful and knowledgeable. He explained everything regarding the home warranty and the contract to me which resulted in purchasing this home warranty for six years. He was very straightforward in explaining and it took less than 10 minutes to complete the process. I hope SHW will be just as nice in servicing my contract. Thanks.

Very polite and very helpful. Explained everything that was covered and set up a payment plan that worked for us. We were surprised at the many items that were covered. Washer and dryer, our stove and refridgerator, our refrigerator and freezer in our garage. Our plumbing, our air conditioning, our hot water tank, our furnace and air conditioning. And last but not least our roof and plumbing. What a relief all of that is taken care of now!

Salesperson was pretty pushy. After I had my fill of it, I told him if he didn't stop, I was going to hang up. We finally came to a mutual agreement. He then decided his sales technique didn't work with me. We were however able to work out a deal.

The representative I spoke with was very professional and informative 👏. I had 3 questions for him and he satisfied my needs. I forgot to ask if you provide Military Discount. I am a retired veteran. I really can't say much about customer service because my policy doesn't start until August 2025.

I purchased a policy from Select Home Warranty on February 29, 2025, for $425. When I signed up, I was assured that if an appliance was deemed unrepairable, the company would cover the full cost of a replacement. On May 3, 2025, I filed a claim for my dishwasher. I paid the $75 deductible to the contractor sent by Select. The contractor immediately assessed the dishwasher as unrepairable. However, instead of honoring the replacement promise, Select sent a hose and required me to use their contractor again for installation, which cost me an additional $220 in labor. After the hose was installed, the contractor again confirmed the dishwasher could not be repaired.

I was researching for Home Warranties through Consumer Affairs and as a result, the company, Select Home Warranty was one that was recommended. Immediately after receiving this information, I received a phone call from a representative from Select Home Warranty offering to assist in choosing a home warranty. Excellent customer service!! Representative was very thorough in explaining what coverage plans were available along with various options for coverage and rates. Also explained how process would be handled at the time I would need to file a claim.

Simon ** was a great help in explaining coverage and prices and answering all my questions (at this time). Being a senior on a fixed budget he helped through all the options to get me the best price that I could manage. He was easy to talk to and understand. Thank you Simon!

Associate was knowledgeable and made the transition seamless. Offering expert advice on all of my appliances and the coverage available for each. Answered all my questions. He guaranteed I would not have the same issues I had with my previous company, as they did not warrant any repairs past 30 days which the majority of my repairs only lasted about 35 days. Conveniently and then we had to pay an additional call out fee, With SHW they offer a 90 day guarantee.

Select Home Warranty was very helpful and speeding in responding to my claim requests. The call center goes above and beyond to help you process claims and get their promised services. The local repairman that came to our home were professional, respectful and got the job done right. Would recommend SHW.

DO NOT use these people. 30 days after I signed up, my hot water heater quit. I submitted the claim on their website telling them it quit. I get a response saying that they don't cover noise coming from the water heater since it still worked. So I called them, explained that it quit so another claim was submitted. After 4 days I heard NOTHING from them so I fixed it myself. I called them back. They told me that they'll only reimburse $100, even though the parts cost over $200.

Mr. Mike ** was very helpful and straightforward with my call. I had several questions related to the claim process, qualifications of claims, and how replacements (if required) work (I had a less than desirable experience with another company). He listened to my concerns and was thorough in answering them. Quick setup for the account. I would certainly recommend him as a go-to for customer service. Thank you!

This is a very deceptive Home Warranty. A quick Google search or their Website says they cover Certain Parts and Labor but the Fine Print says they Do Not Cover Installation Costs, and that they depreciate the value of the systems that need repair. I'm not sure what other companies are out there, but this one is intentionally deceptive, and Not concerned with your repair so much as getting the service fee of $75 and making sure the value of the claim is less than that.

I chose Select Home Warranty for its competitive pricing and straightforward sign-up process. The sales team was professional and helped me find a plan that fit my budget, and I appreciated the free roof leak coverage and available discounts. Submitting my order was easy. I also found that some coverage limits were lower than I anticipated, and it’s important to carefully read the contract to understand exclusions and claim procedures.

Kyle, salesman was very knowledgeable about the products and offers. Explain plans and allow me to select the one that best fit my budget and needs. I would recommend based on my initial experience. Hope the service and claims process will be as smooth. I have had another plan with another company for over 18 years but the prices soared.

Mark worked with me to get a contract that fit our needs. He was helpful and willing to look for more options. The coverage in our contract is exactly what we wanted and at a very good price. I will recommend Select to friends and neighbors. I received many offers for home warranty, but I felt Select Warranty offered the best coverage for us.

I have been thoroughly disgusted with this organization. They are very helpful when they want your business, but when you need to have an item fixed it is most of the item is not covered! They quote you a fee of $75.00 for each claim, but it isn't true. The fee is $100.00! Cancellation fee is $75.00. They are the worst warranty service that I have found. Don't choose Select Home Warranty ever! You will be saving yourself money as well as a big headache! M.

We interviewed several Home Warranty companies and Select Home Warranty quoted us the best deal with the add-ons we needed. The time it takes from putting in a service call until they get it repaired was a major issue with our old warranty company. This one seems to get the issue solved much quicker.

Brett ** was courteous and informative. He explained the answers to several inquiries I had about the program before I made my decisions. He won my business with his knowledge. He was both knowledgeable and very helpful. The warranty offered more than my current warranty and included some items I had not seen in other warranties.

Adam ** texted me with details. Provided me the details, was patient for me to contact him upon me receiving all the details. I liked that he was very accurate in giving me the info I wanted. I said I will call back and sign up, he promptly called back and we were able to get the contract in place.

I called to get a quote for home warranty policy. Mark ** was very friendly and knowledgeable. Signed up right away. I appreciate that he was not super pushy. That made my decision super easy. I will recommend to my friends and family. It always feels good to be protected.

Please do not get involved with this home warranty program. Their customer service is horrible! They contact overseas with reps with a deep accent and you can barely understand any of them. I had a claim with them and the company never showed up 3 times. I took off work and scheduled vacation time for nothing. Mind you they set me up with another company who had multiple complaints with the BBB, 1.5 star rating and dozens of reviews that stated do not let this company into your home let alone fix anything. It took me so long to cancel as they kept passing me from one department to another. So stressful. Do your due diligence and research on Reddit on their reviews of this company, I wish I would have.

We have had Home Warranties in the past. They have always been a challenge to receive the promised services but come through with persistence. Our hope is Select will be better. The sales person was a little pushy to make the sale and abrupt once the sale was made. We checked the ratings on Select Home Warranty, which seemed to be good.

Don't get near this company. Cheap price gets you cheap service that will cost you much more. At the first year they repaired the issues we had, including labor and parts. Now for all claims they stopped covering claims and only give us denial for each claim, if for labor, parts or both. Why do I have home warranty if they deny the coverages?? Bad customer service, no professional supervisor to talk to.. Stay away. Pay a little more, and save your energies to a company that will do what you are paying them to do.

Jonathan was my customer service rep. I was having a little trouble with the website and had questions. He was very kind and knowledgeable. He answered all my questions in just a few minutes. He left his extension number with me in case I had any issues in the future.

Adam was a great help when I initially contacted the office. I was doing some research among different home warranty companies. Adam answered all my questions, he wasn't aggressive or rude trying to get a new client compared to my horrible service with Choice. And after doing my research, because of this rep's great customer service, I decided to move forward with Select. Thank you!

When I was dissatisfied with my current warranty, I reached out for new service. After taking a look online at the available contract options, I decided to call in for further explanation. I received clear explanations of options and pricing, and even which additional options were available. Thank you for providing great customer service, looking forward to new coverage.

Ed ** helped guide me to a very competitive rate, continuously searching for discounts or promotions that I would be eligible for. The coverage they provide claims to have a technician at your doorstep within 36 hours, hoping this rings true! I felt like I came away with more than I was expecting and am happy to do business with this company.

I reviewed several different companies and I chose Select because, by far it is the best for customer service, value, timely manner and satisfaction. Phone service is simple and very helpful. It is for these reasons I chose Select for my home warranty. Thank you for being the very best!

I had a Great Experience on the phone. The policy was easy to understand and easy to start. Great deal. I would recommend this service to a friend or neighbor. Thank you for all of your help answering my questions. Response time was quick and the agent was friendly and understanding.

I was searching for a home warranty for my son during his home purchase. I called Select Home Warranty and spoke to Ryan **. He was extremely professional and pleasant and was able to answer my questions and provide a plan with great coverage. Select was also running a promotion which saved my son money. Thank you for your help Ryan!

If there was a way to give negative stars, then this company would top the list! I got a multi-year policy unfortunately and every single claim was denied! Even when there was finally a claim that they covered, they offered me a token $50 for a refrigerator claim instead of fixing it. It is a rip off! When I asked for my refund, they told me $0 for a policy for which I paid over $2000! I would have been happier to lose that money in Vegas than to these immoral scammers!

I called Select Home Warranty regarding a bathroom sink that was clogged. They sent out a technician to investigate and then he left. I hadn't heard back from anyone for 2 days after he left so I called Select Home Warranty again and they told me that their records stated that he cleared the drain. Evidently he didn't follow their procedure because he was supposed to investigate the issue on the first visit and then notify Select Home Warranty regarding the issue. Then, if the issue is covered by the insurance, they send him out again to fix it. The Home warranty agent I talked to said that since the plumber didn't follow the procedure that they would not cover the cost of having him come out again even though the clog was not fixed, and that I would have to call another plumber and pay for it myself even though I paid the initial $65 to have him come out the first time.

I spoke with Mark ** regarding a new home warranty. He explained the benefits of a three-year warranty & savings which made sense to me, so I made the decision to go with that. A friend of mine also recommended Select so I'm looking forward to a good working relationship with Select Home Warranty.

Lucas ** was fantastic to work with. He tried to call but we are out where it is super loud and I am unable to talk over the phone. I had resorted to the fact I'd have to wait and call Monday. Wrong! Lucas worked up my quote through e-mail and helped me get set up with my plan so easy! He's a great asset to SHW, and he wasn't pushy or anything at all. I told him what I wanted and he worked fast to get me the exact plan I need.

It was very helpful - Ed described how the warranty worked and it was clear. I especially like the discounted rates. I was especially appreciative of the comprehensive coverage and the quality. Most warranties don’t cover as much and play games. Ed my representative seemed sincere and honest with his answers, so that was great. I would definitely recommend his service.

WORST EXPERIENCE | SCAM ALERT | DECEPTIVE PRACTICES. Avoid Select Home Warranty at all costs. During the policy purchase, they promised comprehensive coverage and conveniently failed to mention any exceptions. However, when I filed a claim for my refrigerator, they denied it, citing a “sealed system” exclusion—something they never disclosed upfront. What else could possibly go wrong in a refrigerator’s cooling system besides the sealed parts? This feels like a deliberate tactic to mislead customers into paying premiums without delivering coverage. It’s not just disappointing—it’s deceptive and exploitative.

A complete disaster! When you sign up, you get to talk to an agent who speaks perfect English and promises you the best service, but as soon as you have an issue, you get representatives with heavy accents, reading ("singing") from scripted texts at breathtaking speed. They offered us $150 for a not even 2-year old $900 dryer, claiming it was 8 years old. They are not capable of opening email attachments proving the age of the appliance; we had to send emails up to three times for them to finally figure it out. Still only offering $150, because supposedly they do not even cover broken dryer drums. A terrible experience all around. By the way, our contract has now ended, and all of a sudden we are getting calls from their English-speaking agents asking us to renew. Never!

I spoke with Mike ** regarding purchasing a home warranty policy. He was very knowledgeable and polite. Gave me many options to choice from. It was an absolute pleasure working with him! I will recommend him to my friends and family. I ended up buying a multi-year Platinum home warranty policy from him.

Both my wife and I dealt with Mike in looking for a Home Warranty policy. Mike was able to answer all our questions and addressed all our concerns. He did this without any “high pressure” tactics that so many use. After our interactions with Mike, we look forward to a lengthy relationship with Select.

I contacted Select Home Warranty to get a quote for coverage on my house. Mike, my representative, was very knowledgeable and helped me decide what plan would be best for me. I chose a three year plan with a fixed rate and lower service fees. This plan also includes coverage for my well pump. SHW rates are very competitive and the customer service team is located in the US.

I requested a copy of my contract and was mailed immediately upon request. I called, my call was answered quickly and my contract was e-mailed. The man who answered was very kind and I could understand what he was saying, very kind and handled the problem. I have never had to have anything filed or repaired but expect it would go well.

Save yourself the headache and DO NOT PURCHASE A SELECT HOME WARRANTY POLICY!!! We had a policy with them for 5 years and were consistently frustrated with how little they would cover and reimburse for repairs. We ended up renewing a 3 year contract 2 months ago and will be canceling this policy and requesting a full refund. SHW has designed the policy in such a way that you will only get a maximum of $400-$500 (depending on the item) of coverage for a covered item per calendar year.

Bruce was very helpful. He worked to get me the best value for my money ending up with a plan that covered 6 years for the cost of 5 that was already at a reduced rate for the highest coverage available. I would recommend this company and Bruce ** in particular (855) 267-3532 ext. **.

I signed up for Select Home Warranty last month, enticed by the benefits advertised. However, after making my first claim, I quickly realized that their customer service is **the worst I’ve ever encountered**. Firstly, you must pay a $75 service fee just for someone to come and take pictures of the issue. After that, there is **zero communication**—no updates unless you actively reach out. I had to escalate to a supervisor just to get the assigned company to contact me. Select Home Warranty also **does everything possible to minimize their payout**. For example, in one claim, they charged $189 for labor while only covering $36 for the actual part needed. We opened another claim and experienced the exact same frustrating process but this time they said they don’t cover our particular issue even though in the policy it says they do.

Do not get a warranty with this company. They take 1-2 business days before they even assign your claim to a contractor regardless of reason. If they don’t have a contractor in your area they want you to pay for repairs then they reimburse based on their limitations. Their monthly rate might be lower than other home warranty companies but you get what you pay for. BEWARE.

Tony at Select Warranty provided outstanding customer service. He made me feel truly welcomed and appreciated from the very start. His professionalism, friendly attitude, and genuine care stood out. It’s rare to encounter someone so dedicated to making the experience smooth and positive. Thank you, Tony, for your excellent service!

Jake was very helpful and responsive. The reason why I decided to go with Select Home Warranty. Very simple process to get started. Will definitely recommend to others. Very informative and reasonable price. Thank you again. The app is very easy to follow and file a claim. The only thing I wish is that there was not a 30 day waiting period but I understand why there is that in place.

This is the first time I've filed a warranty claim regarding an issue with my HVAC System. After paying the required service fee. Technician troubleshooted the problem and had to make two trips to finally determine what was wrong with my systems. Replacement parts were required to fix the problem and a request for authorization for approval to purchase the parts and labor cost was submitted to the company. The labor cost was not approved. This is a rip off. I have paid for coverage for over 3 years without filing a claim and have never heard of a home appliance warranty policy that does not cover both parts and labor.

Do not waste your money, Select Home Warranty is only interested in collecting a monthly fee from customers, they denied my first claim and when you cancel they tell you that it is a $50 cancellation fee, something that do not tell you when you buy the the policy. They sent me my policy 3days after I paid and it was completely different from what we discussed over the phone.

Jake really helped me make up my mind on choosing Select Home Warranty for my coverage. Answered every question without hesitation and offered a lot of different options. No high pressure or hard selling. We are very pleased with the coverage and even happier with the price and service fees. I will recommend SHW to my family and friends.

Let me preface this by saying that I'm not a Select Home Warranty customer. I was researching plans and we decided to go with a competitor due to the price and value of what they offered. I received a call from Lucas from Select Home Warranty trying to sell my husband and I on their plans. They did offer the same things at a cheaper rate, however an additional that add on that we selected with our current company isn't offered by Select.

I am having plumbing problems and it flooded my garage from the upstairs bathroom, shower, sinks, etc. It’s been almost 2 weeks and it still has not been fixed even though a company has come out now twice but have not done anything to fix it! I bought this for a peace of mind, not to have more headaches. I was also told that labor is not even included, which is ridiculous! That’s the most expensive part of any thing that you do, so why would you ever have a policy that you have to pay money and also pay labor! I would never ever pay for a home warranty with this company ever again.

We purchased a Select Home Warranty today and the time Bruce spent with us was definitely commendable. Looking forward to trying this new home warranty plan, AHS was horrible, they didn't care how many months our washing machine was out. Select Home Warranty sounds like they care, so hopefully the service trade contractors who work with them will be reliable..

Sam ** was very professional and convincing. He took my call when I called the general number 855-594-8866. I got that number through a flyer in the email. Initially I was about to finalize for one year. He inquired whether I am a 65+ and gave me different options and helped me analyze and select the right choice. I opted a 5 year plan as it saved me a quite good amount, transferable and any time cancellation policy. I recommend him for any one trying to buy a home warranty!

Sam ** provided great service and answered all my questions. The coverage seems better than my last home warranty company. The coverage and cost seemed reasonable. They also work with anyone you work with so they can provide the service. They also state they respond within twenty four hours which took my last company 2-3 days.

The person that helped me was very professional and answered all of my questions. The Company should be proud of such a wonderful employee. He went above and beyond to help me with everything I wanted to know. I did not feel rushed by him as I have on another website..

We have been hearing great things about this company and used a different one in the past so wanted to give this one a try for Home warranty. It was super easy setting it up. Ashley was so helpful with explaining everything to us before purchase and getting us the best deal. THANK YOU.

I do not recommend Select Home Warranty! Find another home warranty company! I was charged twice a month because I was somehow given two accounts. When I called to inquire, I was told it would be fixed but it took 2 months. I was reimbursed but it was a hassle and I had to call twice. My dryer has broken 3 times in 5 months. I am paying $125 for a $10 part each time. Select will not approve for a new dryer. So I am canceling and going with another company.

Jerry ** was great and even provided me with a great discount to earn my business. It's good to have a peace of mind. It is imperative to have a home warranty in the event you have unexpected issues. I chose Select due the pricing and the coverages and the service cost. Thank You!

My representative was knowledgeable, professional. He answered all my questions. And I saved a lot of money compared to the last company I had been with. I wasn't on hold forever. I obviously would recommend Select Home Warranty. In fact I was going to post my experience on Neighborhood Watch.

Henry ** enrolled me in the Program today. He was very Sociable and helpful to me in choosing my Warranty Plan. I would highly recommend him. He explained all the great reasons to purchase this plan. He is very knowledgeable. He is an asset to Select Warranty Company. Please inform him of this recommendation. Thank you.

I had a very positive conversation with Henry. He took the time to go over everything and come up with the best possible plan to meet my needs. He was very personable and very knowledgeable. I will definitely recommend my friend to him. I have been with a different home warranty for almost 15 years and my rates have increased every year as well as the service rate.

I contacted Select and spoke with Jake. He was extremely informative and knowledgeable, answering all my questions. I presently have another home warranty policy and I am not real happy with them. I felt it was time to research and possibly change companies. I am glad I contacted Select. I opted for the 5 year plan for a discounted cost and discounted services. Thanks, Jake. Appreciate your help.

I am very glad I chose Select Home Warranty. They have sent reputable repair companies to my home who have done a great job. Their prices are very competitive. I was extremely impressed that they renewed my plan for the same price as the previous year and provided me with the same great incentives.

I have held this policy since October 2023. I have only had to file two claims. My second claim involves a plumbing problem. There is some type of stoppage in my main line. The plumber came out, snaked the line and cleared the problem. He did state if it happened again, he would need to scope the line. It happened again. I reported the problem to Select Home Warranty. Plumbing stoppage is covered and it was within three weeks of the original call, so there would not be an additional charge. The plumber called back to let me know Select Home Warranty will not cover the cost of scoping the line. The policy does not state that scoping is not included. The person I spoke with was just reading from his script and stated it's not covered. How else can a plumber diagnose a problem?? I am so disappointed in Select Home Warranty. I will not be renewing with the company.

Mr. Sam ** in the Sales department was very helpful. He explained to me some of the home warranty coverage that I will be getting with this Policy. I am comfortable adding this Home Warranty Policy for the Garage Apartment at **. I have recommended Select Home Warranty to some of my friends.

I spoke with Peter ** today and I am very happy that I did. He was extremely knowledgeable with all of the information needed so that I could make the best and most educated decision possible. I was on the fence regarding the Home Warranty program, but after speaking with Peter, I left with a strong peace of mind. I am looking forward to continuing this partnership together.

I made several calls to this sorry ** company missing two days of work. Friday and Monday looking to have service done at my home. Twice no call no show. Called customer service. Very upset and they talking, "I don't wanna lose your business. We will waive a 100$ dollars for the service technician to come out." No. How about waive that 75 dollar cancelation fee for your poor ** service. I will never recommend no one to this poor unprofessional company with your sorry ** contract works. Please keep in mind don't waste your time with this company.

In the process of putting all of this together, our new policy, Justin ** in sales went above and beyond. Over several days in a couple of issues we finally got it corrected, thank you technology, and the policy was issued in a timely fashion. This is the kind of personal service that is so sorely missing in our new technological World these days! Keep up the great work Justin.

Lucas ** was able to get me a good deal today and explained to me all of the different deals they offer in great detail. He was super knowledgeable about their home warranty coverage and process. It was very easy to ask questions and get answers. Looking forward to the next 14 months.

I think I got done what I set out to do which was activate my warranty. However I was put on hold several times and I didn’t really get any information about my warranty. The agent didn’t tell me anything about the warranty and I have no idea what it includes or how to use it. I hope the service will be better for warranty issues I may have in the future.

I spoke with Jerry who was very helpful and professional. He broke the services down and provided a pleasant call. Select offers service plans for manufactured homes with full service plans for your entire property. I am very pleased with the monthly fee and service call fee. My plan included all of the items I asked for.

I had trouble with SELECT on my first claim, AC unit. They were asking for maintenance paperwork. When the repair guy came he said it was the compressor, collected his money and never heard from select again. When I called them back they said they can't cover anything. When my downstairs unit stop working last month the same exact thing happened. They have low monthly rates so they can lock you in for a year without covering anything. I paid them a couple more months until my year was up and cancelled my policy. If you have a new house, their monthly rates may help, they will cover most of new stuff, if your house is older don't bother, they won't cover it. Not to mention, customer service is hard to understand if you happen to get a hold of someone. With the present and future economy in question, I would not hire this company.

Every claim that I've submitted has come back with a denial to pay the full cost of repairs or an outright denial claiming it is not in the contract according to some article. This last case was the repair of hot water coming through pipe, they responded quickly with sorry not in contract. I paid over $2300 for this warranty and after paying the $60 for diagnostic, they have never paid the full cost of anything. I was with Sears for years, but they stopped the original warranties so had to find another. This one is a mess and a full lie. I would have done better if I just kept my money and paid for any breakage.

Select Home Warranty had the best customer service that I have dealt with in a long time! Great job, guys! I signed up immediately with ya'll! We have had service with several different home warranty companies and always not the greatest customer service. The gentleman I spoke with today was amazing. Thank you, you made my day brighter!

Great experience and ease with obtaining new policy for home warranty coverage. Representative was professional and kind. I feel confident that I made the right choice in a company I can rely on should the need arise. Affordable annual premium with incentives. In addition to all my appliances, electric, and plumbing plan, I was given choices to add-on coverages for very low fee.

Last August on one of the hottest day of the month, my A/C was running non-stop. Only it was getting hotter and hotter. I called in a claim and the A/C man came out and hardly in no time at all my A/C was running like it should and had cooled off the house. The best part was it only cost me $65.00 for the service call. Thank you Select Home Warranty. You’re the Best!!!

Keith was very informative and helpful in explaining the details of the policy. Keith was not pushy when explaining the differences in your company and other companies that also offer similar coverages. Keith went into detail describing what appliances are covered, how they are covered and how to request a services technician. One of the biggest selling points for me was the fact that you offer coverage on nights, weekends, and holidays.

I would give zero stars if I could. After 2 weeks of not being able to produce a technician to my home, they then wanted to authorize me to find my own technician!! Isn’t that what I pay them $47 a month for? I sat through their FOUR attempts at a technician. All they would offer up was their canned responses and repeat themselves about how they have escalated the issue to their dispatch dept. Nobody ever showed up to service my machine. They stole $600 in premiums from me and then the first and only claim I made was a nightmare. I ended up canceling my policy. They never fixed nor replaced my washing machine. I could have bought a new one with the premiums they stole from me. They do not have the technician availability to service their customers in rural areas. Do not waste your money.

My experience with Select Home Warranty’s phone sales team was professional, informative, and pressure-free. The representative was courteous, clear on the coverage details, and walked me through the process efficiently. Everything was explained up front with no high-pressure tactics or vague language, which I appreciated. The only thing that caught me off guard was the $85 service call fee. That detail made me wonder if I should have handled the sign-up online to better compare options and see full pricing breakdowns. Transparency on that point would have helped. That said, the customer service made a strong impression, and while we haven’t filed a claim yet, the initial onboarding gives me confidence in their support moving forward.

The worst. My agreement says that they cover "all parts necessary to the functioning of the washing machine." When I called to say that a part on my washing machine was broken, they said it wasn't covered. Scam! Just pure scam.

Salesperson lied about the policy terms. I purchased the highest plan, had my washer looked at for repairs, it needed new shocks. I was told parts no longer available and was offered $150 to replace it because it was 7 years old "depreciated value". Please save yourself the aggravation and skip this company.

I was truly impressed by my first contact with Select Home Warranty. I submitted a request for a quote, and got instantaneous text and e-mail responses. I called and spoke to Bruce ** about possibly subscribing to one of their plans. Bruce was simply outstanding. He presented me with different plan options, and explained the costs and benefits of each in detail. He was convincing but polite, without resort to high-pressure sales tactics. He instilled in me a confidence in the company, so I decided right then to purchase the 5-year Platinum Service plan. Overall, it was a very satisfying experience with Select Home Warranty's customer service.

Sean Dean was pleasant. He really tried to sell a multiple year policy but cost was too high for us as we just purchased this house. I had hoped for a senior discount but not available for a one year policy. An email sent me said a $250 discount was only given $200. I hope this works out well, thank you.

Jeff, our account rep, was amazing. He answered all of my questions, didn’t condescend or seem annoyed by the requests for clarification and was a real pleasure to to work alongside in deciding to purchase a home warranty from Select. Customer service is a lost art form, and speaking with Jeff convinced me to do business with his company. I would recommend Jeff to anyone thinking of a home warranty.

I had a great experience and will highly recommend this company. They answered all my questions and helped me create a policy tailored to my specific needs which was fantastic. I have had home warranties with other companies and this has by far been the best so far, which is why I will recommend this company to other people that I know who have homes and are in need of a warranty.

Sean ** was very knowledgeable, professional and answered all of my questions thoroughly and to my satisfaction. He demonstrated an understanding of my personal situation and provided multiple options for which to choose. He represents his company extremely well and I would highly recommend him to anyone who is investigating purchasing a home warranty policy.

I had them last year and renewed because they covered a 41 year old washer. Something else too. Service was pretty good. However, this year, they changed the rules and you have to have verification of the prior work done to keep things in working order. Even though part of my work done was part of one of their visits, they said they didn't have the records, so it didn't count as 3 years of continuous service. Then, my dryer was making odd sounds. It is 8 years old and I bought it used. They said they weren't covering it because the technician didn't call in. I heard him call. I am not responsible for the bill, but I feel bad for the company. That isn't fair. I called to try and find out why, but the guy was very hard to understand. Typical outsourced call center in Thailand. Couldn't get an American to help either. So frustrating.

Sean ** helped me through the challenges of getting and understanding a Home Warranty. He was very patient and told me about several options that I should consider. He was very helpful and described value of each option. I am looking forward to having the peace of mind with this program

Signing up for this service was a very smooth and efficiently process. I am looking forward to continued collaboration with everyone and to have similar smooth interactions if I ever am in need of services. I made sure to research several companies and was very impressed by the reviews about other customers and their experiences. I hope to not have to use the warranty, but like all insurances, I have peace of mind that I have it

Mike ** called within a minute or two of my submitting an online request for a quote, and he was very helpful, cordial, and professional in offering better service than my current provider gives, for less than half the price that our current service would cost upon renewal. And the price was locked in for six years with an advance payment! I am very happy so far and trust I will be as I have occasion to need the service

Jefferson ** was very courteous and answered all of our questions. Great service was rendered. Jefferson also shared how Select will be a welcome addition to us. We really appreciate how Jefferson talked with us and ensured us that all was well. Jefferson explained all the products.

TERRIBLE. STAY AWAY!!!! I had to cancel my policy because I was moving and the first "manager" I spoke to, Nancy, told me I couldn't get my monthly payment back (it's the 8th) AND I had to pay a $75 cancellation fee. I tried to use the remaining month's charges to offset the cost of the cancellation fee and she said I couldn't. She had a different "manager" Alex call me back and he told me the cancellation fee was $50 but I still couldn't use my remaining balance on it. We had multiple claims with them and they never followed through on any of them. Complete trash. SHW is an absolute SCAM. DO NOT USE!!

A little pushy to get me to renew. I went to a monthly payment but never got the confirmation. Increase was a lot but claims experience was ok. Overall, the process was pretty simple. Agent was ok but a little rushed. Still deciding if we will continue, but I am pretty sure we will.

I just renewed my home warranty contract with Jerry G. with Select Home Warranty. As with my initial contract the price was very competitive and my one and only service request experience was very positive. Jerry reviewed pricing options for various packages and was helpful in providing the info I needed to make a decision going forward.

Daniel was a great introduction to a positive experience with your company. Professional, courteous, patient and kind, Daniel is the main reason I completed my enrollment with you.

My wife and I purchased a special long-term home warranty policy from Select Home Warranty on 05/07/2025. The sales associate was kind, caring, knowledgeable, and professional and as I mentioned we did make the purchase of a new home warranty policy that will begin after our current contract with another company expires.

I was waiting to hear back from the sales associate who renewed my policy today, but he forgot to email me so I called back a couple times and finally had an agent do that for me I’m unsure why I had to call back so many times but I finally did get a representative to help me and wait on the line for me to check that. I finally got the email requested.. I am relieved to finally get a response.

I spoke to Sam ** about getting a home warranty. He was polite, professional and patiently answered all my questions satisfactorily. He identified ways I could get discounts. This is a good introduction to the company and I hope to have a positive experience in working with Select Home Warranty for years to come.

It nice to do business with a company that’s honest and doesn’t lie & promises services that are not covered to make a sale. It one thing to try to convince customers to sign up with your company but lying & promising services that are not included is unethical & bad business practices.

Lucas ** was prompt, courteous and efficient. He explained all my options and made sure I understood everything, and he was not pushy! (What a plus!) THAT's enough to have me recommend him. It was a pleasure doing business with him.

My husband and I had a very pleasant and informative experience talking to your sales representative about your home warranty service. He answered all questions thoroughly, and we were completely satisfied that we had a general understanding of the scope of the policy (without actually seeing the policy at the time). He informed us that we had a 30-day window after signing up to cancel without penalty after receiving the contract. He is to be commended for his patience and willingness to answer many questions to ensure that we felt comfortable signing up for a one-year policy.

We have been with Select Home Warranty for 5 years or more. Our appliances are old so we did it for repairs and replacements. We have an HVAC that has worked fine for years and just stopped. We called a repair service and placed a claim with SHW. After the proposal was sent to them they responded with it would be an upgrade. So they denied the claim. If you’re unit dies and they don’t make it anymore how do you get a new unit without it being an upgrade.? I feel we were mislead by this company. Now we as faithful clients of them are stuck without heat or ac and we are not young people. This company is not completely honest and I will never recommend them to anyone.

I had a positive experience with this home warranty company. The customer service was excellent—they were polite, responsive, and helpful every time I called with a question or concern. The claims process was smooth, and they kept me updated along the way, which I really appreciated. When I needed service for a broken dishwasher, they connected me with a technician quickly, and the repair was handled without much hassle. It gave me peace of mind knowing I didn’t have to pay out of pocket for a big repair. Overall, I feel like the coverage was worth the cost, and I’d definitely recommend this service to other homeowners looking for protection and support when things go wrong around the house.

I have used American Home Shield for years and customer service has really gone down the drain. All service representatives are outsourced out of a foreign country. I feel like no one is vested in providing good service there. Converting over to Select Home Warranty was personalized and the unique approach to annual coverage credit sounds terrific. The co-pay is much better and the overall inclusions seems to be much better with a promise of same-day service.

I called about homeowners insurance. I got a great rate with a helpful representative that I could actually understand. All my appliances are covered as well as my well pump and septic system, my duct work, electrical system. I called other places but this seemed to be the best value for the monthly payments and lower deductible rates. If looking for home warranty coverage I'd definitely recommend you consider Select Home Warranty.

Warning Regarding Select Home Warranty. I advise caution when considering Select Home Warranty based on my personal experience with the company. I encountered significant difficulties when I filed a claim for my HVAC unit. The technician sent by the company suggested that a major component needed to be replaced at a cost exceeding $3,000. Unfortunately, Select Home Warranty refused to cover this expense or provide any assistance.

I worked with Peter **. He was very helpful selecting the right plan for us. Went over the benefits of the multi year plan. Took the time to show many benefits including if so desired the option to cancel at anytime if so desired. Also stressed they are the nation's top home warranty provider. Thanks again to Peter!

After doing research on the internet and calling a few companies, we decided to go with Select Home Warranty. After receiving the policy along with the premium, it is our opinion that we made the best choice. We were able to get exactly what we wanted. Our representative, Jeff was very pleasant, answered all my questions and was not pushy.

I had a wonderful experience with Ed from Select Home Warranty and he worked with us to get the best plan and the best price. I am very glad that we switched over to this company as I think they have your best interests in mind. It was a wonderful experience to speak with someone who I could understand and was from the United States.

I paid my subscription fee on time every month for 2 years and yet when I needed repairs they always found a loophole to avoid coverage. One claim I entered in December, the company kept saying they would send someone out but never did. I refiled the same claim in May to be told they don't have technician available and to find my own and submit the diagnosis to them.

Corey ** was wonderful. He answered all of my questions about Select Home Warranty from both an employee and a customer perspective. I asked him all of the pitfall questions and he completely understood and helped me understand how this insurance works. I was impressed with his knowledge and his professional, but friendly demeanor. He is an asset to your company. The insurance works much like other warranty companies but is more upfront about costs and what they cover. I'm excited to be a new customer.

Adam was very helpful. He explained the costs, and benefits of the policy. He followed through with an e-mail with the policy and thanks for purchase. He was very courteous. He was very knowledgeable of product and explained it, in a manner was easy to be understood. We look forward to have a pleasant experience with Select Home Warranty.

I'd returned a missed call from the provider and spoke with Mr. Mark **. Mr. ** was professional and efficient when explaining the service and assisting me with checkout. He was patient and answered all of my questions thoroughly, and did all that he said he would do. I appreciate the service and consideration. Thanks!

I called to file a claim on my water heater that is 4 years old. I was told it wasn’t covered because water was leaking from it. Clearly mechanical breakdown is the reason it was leaking but it doesn’t matter if any of the covered components caused it to leak. Because I said the word leak it’s not covered. I tried to cancel my policy that I paid $1500 upfront for 4 years. I was told when I bought it I could get any unused premium back - that’s not true. Even though I have 2 years left on my policy I cannot get any of the money back. This company is a scam.

I signed an agreement with your company today. Sam was my customer service representative and he was friendly was friendly and informative. I changed to your company due to the competitive pricing and offer of additional months along with lower service fees. I look forward to being your customer and will update my friends and family of your services.

This company is a complete nightmare!!! Over these two years they've come to my home and fixed nothing, yet charge per visit! Plus a heavy annual premium!!!! Stay away from this company. Complete garbage. Go read reviews online before purchasing. Would give zero stars if I could!

After signing for a three year contract, waiting 20 day period to receive services. They started saying that the AC was not covered, neither the refrigerator. Sales lied to you saying that everything is covered, regardless age or status of appliances. After submitting two requests for service, they started listing what was not covered. They denied my claim, even when I said that all I wanted was to check if appliances were working properly. After too many red flags, and they arguing with me, when I haven’t even had a single repair service assigned, I decided to cancel. It was then that they informed me about a $75 fee. Basically, I wasted time and then was robbed $75.

My Dismal Experience with Select Home Warranty. A Cautionary Tale of Broken Promises and Frustration. Select Home Warranty, a name that promises peace of mind and security, has been the source of nothing but anger and frustration for me. The irony of their name is not lost on anyone who has dealt with them—they select which claims they will cover, often neglecting those that require substantial financial investment. The process begins deceptively smoothly. You pay your deductible upfront to the service provider, expecting a swift resolution to your problems. However, what follows is a disheartening pattern of claim denials and insufficient replacement credits. Allow me to share a few of my personal experiences:

If I could give them a 0 I would. My furnace went out and I called them to report it. It was very cold but I was told someone would be calling me and take care of the problem. I never got a call and had to get someone to fix it. I told Select that I was canceling my warranty and they would not be allowed to take money out of my account any longer. They called me several times demanding payment. Don't use this company, they failed to live up to their promises.

Very happy so far with the ease of getting the policy. Tony ** was quick to get my policy emailed to me, even on a Saturday. Like the ability to use all forms of media to submit a claim if needed, even from my phone. Looking forward to working with Select Home Warranty should I need their services.

I have been a customer of Select Home Warranty for the past three years, primarily because I was unable to exit the agreement once enrolled. Over this time, I’ve encountered repeated issues that have left me highly dissatisfied with the service. Despite the promises made at the time of sale—that a technician would be sent to repair or replace covered items as needed, and that I would only be responsible for the deductible—the reality has been quite different. Each time I’ve submitted a claim, the company has instead cited policy terms to limit payouts and avoid full coverage. This includes offering a negotiated cash settlement instead of the promised repair or replacement, and in nearly every case, labor costs were not covered, contrary to what was verbally communicated during enrollment.

After making the decision to move my business from American Home Shield to Select Home Warranty, I’ve been extremely satisfied with the change. Here are the key reasons: Better Coverage Options. Select Home Warranty offers a more comprehensive range of coverage at a competitive price. I was able to customize my plan to suit my needs, ensuring that all critical systems in my home are covered without paying for unnecessary add-ons.

1 star. Select Home Warranty very disappointing. I purchased a plan for 1 year and a few months later I sold the house. This company tried to issue a refund for the remainder of the plan. However the check got lost in the mail. They stated they would issue another check but never did. It’s a hassle so I gave up, the $200.00 or so refund amount is no longer worth the aggravation. I highly recommend going with an extended warranty from the appliance manufacturer instead.

So far the representative I've spoken to was very courteous and I'm looking forward to a long relationship with Select Home Warranty. Thank You so much for responding with the warranty document I requested, Peace of mind is a great thing to have, subscribing to Select is giving me the peace of mind I like having.

Our agent, Sam, listened to our needs and compared our current policy (a competitor's) with SHW. He explained all options and saved us OVER HALF of what our current carrier was going to charge us at renewal. We are certainly glad we called the number on the brochure that was sent to us in the mail by SHW!! Thanks for caring, Sam, and providing us with the best options and value!!

Bad company. I paid 2099 for 6 year policy. Washing machine repair took 1 month and finally handiman damaged it and SHW gave only 150$. My policy said ductwork will cover. Now duct has lot of problems with dust stuck. They said preexisting condition will consider when bought policy. Now after inspection and paid copay they said my policy not cover. Now they are giving only 1307$ refund after canceling my policy. (Just used 6 months the policy. They deducted more than their 1 year subscription). Please don't go. Please, please

I purchased Select Home Warranty. The first time I filed a claim they sent a gentleman out to check my freezer. My freezer stop working and they told me they didn’t cover that but they will reimburse me for paying for the gentleman to come out. I never received my money back and every time I called I’m on hold so long it hang up. My policy ended right before a hurricane hit us. With that being said up until 5 months later they said your policy will end soon is the text I got but when I tried to file for the hurricane again it was an issue.

Mark ** handled everything very well and gave me good confidence in your program and the initial offer to Select Home Warranty for coverage of our new home. Mark was very congenial to talk to and was very courteous. Mark explained everything I asked about in a very understandable way for me as an elderly person.

Adam ** helped me find the coverage I had with a previous company and did a fantastic job explaining all the coverage to me and helping me get the most out of what I could budget at this time. He also took the time to let me know about special deals that were going on at this time also.

Purchased a policy from Nick ** for my home on March 4th and was told no claims on the first 30 days. I filed a claim on April 28th on my pool heater which was rejected since the policy starts one month after the receipt of payment (i.e. April 4th). Nick suggested a 5 year policy which would reduce the premiums and agreed to the 5 years policy. Ron in customer service offered $500 towards the repair which covers 12% of the cost of the heater since my claim was 6 days shy of coverage. They had my money since March 4th which is more than 30 days. Bad form #SelectHomeWarranty.

Today I called Select Home Warranty to renew my 3 year service plan. My plan expires in 6/2025. The representative’s name was Jonathan. He was very professional and courteous. I had concerns and he explained how the program was enhanced when there is an emergency. I renewed for 5 years vs. 3 years. This rep is an outstanding sales rep. He is very thorough and empathetic. Highly recommend and he is a credit to your company.

The person I spoke with whose name was Bruce was very helpful and explaining the coverage and any discounts he could make available to me for the policy that I ordered. He was extremely helpful and answered any questions. He explained everything in detail and sent me all the applicable information via email.

Found website to be user friendly. Competitive rates and ease of making a claim with preferred service contractors was a plus. Looking for whole home warranty coverage. Found Select Home Warranty coverage to be just right for my needs. Getting a senior discount was helpful as well. Downloading Select App is easy. Friendly agent.

Very upfront with all costs. Mr. ** broke down each program, in years of service, what monthly costs as opposed to yearly program. Also, bonuses for signing and paying upfront. Really appreciate the breakdown, and opportunity to purchase and lock in reasonable rate. Though I hope I do not have to use the warranty, I can breathe easy knowing 'service home warranty' is there and a phone call away, and will be treated as family with a quick hand in fixing any problem I have with any appliance. Thank you, Daniel.

They buried in their documentation that you have to show 3 years of maintenance for appliances. If you do have all 3 they will only give you $150 for the repair. You have to pay for the whole repair and then submit the receipt to even get the $150. What am I paying a for every month? This was not told to me prior to enrollment. Who keeps 3 years of maintenance receipts. I have last years receipt but that not good enough. I paid $75 for tech to come out and do nothing. Beware of this company. They are scammers.

I spoke with Bruce **, he did a great job of explaining the policy. He explained the 1-year policy as well as the 3-year policy and the 5-year policy. I was disappointed that it will take 30 days to go into effect. I would have liked it to go into effect immediately.

Jake gave me the best rate possible for my new warranty account. Looking forward to doing business with them for years to come. Jake walked me through everything and was very patient with me. Explaining a couple of times. Jake was very helpful. I felt very appreciated. I received the best plan and best price and received roofing leaks on my plan as well.

The agent was very helpful and was able to get my renewal processed in just minutes. He was able to help me get the best deal and value for my money. I appreciated the ease and speed of the transaction and the politeness of the agent. I will renew with them again next year.

Very pleased with Select Home Warranty service today while purchasing a policy for my parents who are in their 90’s. Adam’s assistance was exceptional. He identified discounts for not only this policy, but also my existing policy. He was clear and concise in explaining everything to me in great detail. Adam then promptly sent the new policy document.

Select Home Warranty is the worst warranty I have ever dealt with. I have an A/C unit where the technician they selected reported a diagnostic that the compressor and fan were not working. The technician that they sent suggested a new A/C be installed. Not my words but his. SHW refused to honor the claim as well as fixing the A/C unit. I was warned about this company and I should have listened.

Representative was fair and provided the information asked for. While I am still waiting for the plan to come through me email with the order number, the service otherwise was good - hope to not have to use this service, but feel like it will be a good value if need to call upon.

Purchase Select Home Warranty a few months ago. My AC would not turn on. Technician came in and stated there is no low voltage power being delivered from furnace to the outside AC unit. They are asking me for the 3 years of maintenance records on both AC and the furnace! Obviously very unrelated issues but they are looking for any ways to deny the claim. Beware of this company!

Ed was very helpful and responsive. I'd liked that he answered all my questions respectfully and was not condescending. I called him afterwards and he called me right back. I am still getting emails and texts from other people from SHW which is annoying. I wish I had done this sooner.

This warranty company was so terrible. It was like a scam to pay this money and then they will fix nothing. Spent hours on the phone trying to get a repair done. After two weeks of waiting with no answer then it was denied over a Freon leak. Please be aware.

If I could rate as 0 stars, I would. Select Home Warranty is a total scam. My clothes dryer which is covered under the questionable “warranty” is leaking gas due to a faulty bypass valve per SoCalGas. However my claim was denied due to warranty doesn’t cover gas leaks. But it’s due to the faulty bypass valve! Absolutely reprehensible service!!! Don’t buy Select Home Warranty!

Had a great customer experience. Representative answered all my questions and was friendly and patient. The coverages were very complete and the price is just right. My current home warranty went up so I had to look up a new one and I found Select! I would recommend this company because of all the pluses it gives.

Keith was cordial and thorough in explaining the home warranty plan. He answered all questions and listed all the things that were covered. He made sure I understood the plan fully. I would definitely recommend Select Home Warranty because of the people who work there. They all appear to be caring and what you say really matters.

We purchased a platinum home warranty from Select Home Warranty in August of 2024. One of our heaters stopped working. We contacted Select Home Warranty and they assigned L and L HVAC to come out on 11/4/2024. L & L HVAC told us that the unit could not be repaired due to the age of the unit. It needed to be replaced. L & L HVAC, the contractor Select Home Warranty sent out gave us a price of over $8,000 to replace it. L &L HVAC indicated they would let Select Home Warranty know, the claim would be updated, and that Select Home Warranty would be reaching out.

The agent who took our call, Sam **, was wonderful to work with. He was very knowledgeable. We felt like he heard our needs. He took time to make sure that he was finding us the best coverage option. He was very thorough in his explanations. I walked away from our conversation feeling like he truly was looking out for our best interest. Overall, fantastic customer service. I’m a bit disappointed that for the past 7 years, I settled for subpar service with a different home warranty company.

Sales agent Adam ** provided me with accurate, detailed, and essential information that made it easier for me to choose the right coverage for my home. He took the time to explain my options clearly and helped me secure a competitive rate. I truly appreciate his professionalism, knowledge, and the support he offered throughout the entire process.

Lucas **, of Select Home Warranty, was very knowledgeable and he answered all of my questions very well and patiently. He sent me a copy of my policy online and he told me would also mail me one because I want a hard copy for my file. I thoroughly enjoyed talking with him.

They lied to me to get me into a contract, then charged me $75 for cancelling the contract when they wouldn't do what they promised! Details: Salesperson on the phone assured me the leaking burner on my gas stove was covered. I paid in full for a three-year contract. After the 30-day waiting period, I submitted a claim for my stove. It was denied claiming they do not fix "hazardous" appliances. When I said I wanted to cancel my contract, they said it is $75 to cancel since it was past the 30-day waiting period. But they don't allow you to submit claims within the 30-day waiting period, so how was I supposed to know they were going to deny the claim that the salesperson told me was covered.

Beware of this company. The language in their policy is misleading and when they say repair is covered it doesn’t mean that it does! We had AC repair cost of $2000 and they covered $150!!!! And we had their “best” policy! Stay away!

Most comprehensive home warranty program out there!! Great customer service! (Sam is awesome!) Easy to order and paying in advance, I got 2 free months! That’s awesome! It covers most items that other companies don’t cover. A breeze to order! Call or order online. Submit claims online or call in. So easy. Highly recommend and will be using Select Home Warranty for my Buyers' needs in the future!

Very helpful and brought up multiple-house discounts. He did not push, and covered the basics and not-so-basics of the plan. The salesman made me feel confident I was buying with the right company and spent time contrasting my existing coverage with my existing home warranty company to Select. I will recommend Select to others.

Signing up for this service was very easy and affordable. Jerry was easy to work with and had a few purchasing options to save me even more money than I originally thought. I just signed up so it gives me peace of mind knowing my home has good coverage! My family members use a different company so I am going to refer them to Select Home Warranty as well.

I was searching for a home warranty for my house, and I was contacted by Bruce ** from Select Home Warranty. I told him that I am shopping around, so he explained his offer, explained the policy plan, gave me the best discounts, and also offered me a discount on the service fee as first-time home buyer. He also tried to find more discounts but I did not consider it and wanted only 1 year for now. He was quick, direct and we closed the deal. What a nice gentleman.

I wish I had really reviewed the warranty policy. I had a dishwasher repair and was told my motor was shot and the dishwasher needed to be replaced. In submitting my claim to Select, they were only willing to give me 150 for my dishwasher And it wasn’t even five years old. The process to get reimbursed is ridiculous. You have to wait seven days business days to get a release once you get the release. It takes another 30 days.

I tried Select Home Warranty. It was cheaper by half than the company I was with. Now I understand why. My refrigerator went bad, paid the deductible to get it repaired. Failed compressor. Even though my compressor was covered under my policy they refused to repair or replace my refrigerator according to my policy. This is how they take advantage of customers. There is an exclusion clause. If it's a sealed unit they don't have to honor the terms of the contract. Fyi, I've never seen a refrigerator that isn't a sealed unit. That's why you don't have to charge the refrigerant on it unless it develops a leak. Several years after I canceled my policy I received a call from them wanting me to restart my policy. Keep in mind I told them when I canceled the policy to never contact me again.

Your Representative BRUCE ** spoke with me, a prospective new customer via the phone April 28, 2025 and because of his professionalism I signed up for a 3-1/2 year contract. Bruce ** was excellent and patient and explain and answered every one of my questions. I give BRUCE ** an A+ Thank you. Charleen

I had a very good experience with Connor. He was able to give me a good deal on two of my properties, saving me a ton of money. It was greatly appreciated. Connor went the extra mile to get me a better deal on my second property, which made it much easier for me to go ahead and purchase the six year bundle for both homes. I will most definitely recommend this company to my friends and family along with Connor as the sales person. With the six year bundle, I was able to save over $1000 per year on both homes which is a phenomenal savings.

There should be a spot for Zero stars. This is my 2nd home warranty company that I was going to give a try. If you moved into an older home, don't even bother wasting your money. They find ways to not pay for anything in their small section within the agreement. You're better off I think purchasing a home warranty for a newer home. They advertise that it doesn't matter how old an appliance or how old the home systems are - that they will cover. It is just not the case.

Do not waste your money with this company. Select Home Warranty will do everything they can to avoid paying a claim. They are a scam and use loopholes to avoid payouts. I was a customer for 42 months, and I filed only one claim which they did everything possible to avoid paying. I sent this company nearly $2000, and they wanted to only pay $150 in a $700 claim. Then they wanted to charge me $75 to cancel my account early. They continually apologized and then gave excuses as to why they where doing what they were. They then would attempt to justify the importance of their insurance. I wish I had just put the premiums I sent to Select Home Warrant into a specific account rather than sending them the premiums. I lost $2000 by sending them the premiums and ended up having to pay for my AC to be repaired, so I'm out nearly $3000. They are just crooks!!!

If I could give Select Home Warranty ZERO stars, I would. When I first bought the policy, I didn’t make any claims during the initial year, so I had no idea how truly terrible this company was. That changed in January 2025 when I filed my first claim for a broken dryer. What a nightmare. They assigned Titus Appliance as the technician — but nobody ever came, nobody answered calls, nothing! I called Select Home Warranty literally thousands of times, only to be told the same thing over and over: "You have to keep calling the technician yourself."

The representative who contacted me was thorough, honest and knowledgeable. Was fair in disclosing what is not covered. Went over all available options and provided all discounts available. The rates were highly competitive. The actual service excellence is yet to be experienced. Highly recommend based on the experience so far.

Customer service is based overseas and very difficult to understand. I never get a call back, and they don't have many technicians they can call. I have to call my own and pay an UNREIMBURSED service fee. Then they claim depreciation and give my a pittance. I had a claim for my washing machine. They sent me a service repairman who they claimed never contacted them with the results of his diagnosis. I already paid him the mandatory $125. Then I was told to find my own technician. I did and paid another $150.11. He told them the repair would be more than a new washer and submitted his invoice. They said they would reimburse me $125 ONLY AFTER I could prove I bought a new machine or had it repaired! Now I'm out $275.11 and still have nothing to show for it.

It was time to change my home warranty provider as my current provider's rate have gotten way too expensive. After calling a couple of providers I called Select and was connected to Jake. Not only did Jake offer a product that was equal in coverage to my current policy, he was able to offer significant lower pricing in annual premiums and service fees. Jake was very clear and thorough in his explanation of coverage and benefits provided by Select. And he has a funny sense of humor. Jake help me find the right package to cover the needs of my home and saved me significant amount of money. THANK YOU Jake!!

Started a policy today after a Google search for different home warranty companies. One of the top rated companies. The rep was very nice and was willing to answer any questions I had before making a decision. Wasn't overly aggressive on suggesting to add extra coverage options. Quick and efficient. Affordable monthly payments.

Great offer but they lied. I don’t say this lightly. But as proven in the conversation recorded I was told numerous time that they covered everything and then it was “I’m sorry, I know this leaves a bad tastes but we only cover three parts of the ac”. I was left with, "We'll waived the tech visit charge when you call next time." So I was lied, false promise and advertising. Terrible.