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Select Home Warranty Reviews

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About Select Home Warranty

Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

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    1 featured review
    How do I know I can trust these reviews about Select Home Warranty?
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    Page 89 Reviews 12975 - 13125
    Verified purchase
    Customer Service

    Reviewed Aug. 21, 2018

    Customer service was very professional and concise, willing to work with the customer on finding a plan that fits their need and budget. The plans are very competitive and fairly priced. I haven't yet had need of the warranty, so the jury is still out on how well that works, but for the money it seems like a great value. I would recommend Select Home Warranty as an option to any friends that are looking for a better plan.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 21, 2018

    Select actually offers senior discount - WOW! Service person Jeff was very helpful and covered all of our questions. We were going to call back but he reassured us that if we made the decision now we would be able to cancel if it did not meet our needs. Oh senior discount does not go up. There is also no monthly service charge for paying month to month. We were very impressed with all aspects of our transaction.

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    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Aug. 21, 2018

    I compared several companies and Select Home Warranty provided the best price with the most coverage. Best of all it is fully transferable either to a new owner of our home or to cover a new home for us. David ** was very pleasant to deal with and was very patient and explained everything, sometimes 2 or 3 times because my kids were screaming in the background. I have not had any experience with their claims process, but as far as shopping around and purchasing a policy they are the best.

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    Verified purchase
    Customer Service

    Reviewed Aug. 21, 2018

    It was not complicated at all. The gentleman who answered the phone was pleasant and got right down to business with me. I'm pleased so far with the process and I hope everything remains this smooth down the road. I'm glad Select is Licensed and that I did not go with First Choice who is not. I received the coverage Via Email while I was speaking over the phone to the rep. I opted for monthly payments. That fits well with my budget.

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    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed Aug. 21, 2018

    Kevin **, was exceptionally courteous and professional!!! I would recommend him to anyone as well as your company! His knowledge and explanation of the coverages available to me, helped make my decision process very easy! I look forward to doing business with your company and having smooth business transitions that will make my home life comfortable and secure. Continue to process your customers in a professional manner and treat everyone kindly and this company will continue to grow and benefit all its clients. The atmosphere of professionalism is very important and I really truly appreciate that. I thank you for allowing discounts, deep discounts and providing comfort with your customer service.

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    Verified purchase
    CoveragePrice

    Reviewed Aug. 21, 2018

    Received a tremendous offer of $200 off and 2 months free service. I signed up after reading all the excellent reviews on Select Home Warranty. The Salesperson was very helpful in explaining the extensive list of appliances covered under their warranty and their same day service. I was extremely pleased with the professionalism of the salesperson. The price of the multiyear plans are significantly better than Select Home Warranty's competitors. I have already recommended Select Home Warranty to three of my neighbors.

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    Verified purchase

    Reviewed Aug. 21, 2018

    Bruce was very helpful. He was professional. He was polite, and respectable. He helped us pick out the right plan for our budget. We appreciate all his help. Thank you, Bruce. We now have peace of mind at our age. This warranty plan seemed like the one we needed to cover all our appliances, and even if we had a leak from the roof. We are very happy to have found this warranty plan.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 21, 2018

    William ** was very professional and courteous as along with being very knowledgeable and helpful. He answered all my questions and put through my order very quickly. I would highly recommend Select Home Warranty. They have very fair prices.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 21, 2018

    Mark ** was my salesperson over the phone. He did a great job explaining to me my coverage and today's offers that made me sign up for 2 yrs instead of 1. He was also able to add extra benefit like Roof Leak and Fridge with ice maker. Thank you and look forward to a good service from you. I received my contract right away in the email. However, I recommend to add the fridge with ice maker to all your contracts since this is the trendy ones used nowadays.

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    Verified purchase
    Customer Service

    Reviewed Aug. 21, 2018

    First impression is everything and Jeff was very informative. He was well informed of the product that he was explaining. He made me feel comfortable to ask the questions I needed to ask. Mr. Jeff also told me if I had any concerns or questions to feel free to call and he will get the answers for me. I look forward in using the service and understanding all the information that has been given to me. I thank Jeff for his help in this process.

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    Coverage

    Reviewed Aug. 21, 2018

    Bought older house and within a year I needed air conditioner service - they demanded 3 years evidence of service which was not available so they offered $150.00 consolation payment if I had the service (paid totally by me). Two months later and I am still waiting for the check for $150.00. They continually have excuses and delays for this payment. DO NOT BUY THIS COMPANY'S CONTRACT SERVICE --- They will come up with ANY REASON NOT to COVER the service.

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    Customer ServiceCoverage

    Reviewed Aug. 20, 2018

    I called for service on my water heater, 3 days later a tech came out and put the claim in. A few hours later I got an email saying that leaks are not covered for water heaters. Don't they hold water? I called to cancel my policy and requested a refund. Let's see how that turns out.

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    Verified purchase
    Customer Service

    Reviewed Aug. 20, 2018

    Awesome customer satisfaction from you guys. I felt great about the whole experience from the first time I called to the time I completed the contract. If I had to refer a home warranty to a friend or family I would definitely refer them to Select Home Warranty.

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    Verified purchase
    Customer Service

    Reviewed Aug. 19, 2018

    Great customer service, great rates, great perks. I am a new customer and I’m looking forward to a long and successful relationship with this company. My sales rep did an awesome job. Very informative and friendly. He answered all of my questions. He was very patient with me. Being a new customer I wanted to know that I was going to have a great experience as well as relationship for years to come. He also went the extra mile and recommended a different package than I actually wanted. He wanted me to get more for my money and I extremely appreciated that. I would truly recommend anyone who is looking for appliance insurance to use this company.

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    Verified purchase
    Refunds & Payouts

    Reviewed Aug. 19, 2018

    The rep was very knowledgeable and very friendly. I ask tons of questions. He knew all the answers. Very knowledgeable about plans and deductibles. His name was David **. This plan is well needed for any homeowner, I love that they had several plans to choose from so that every walk of life can afford this plan. I would recommend for everyone, I also like money back guarantee. I also like that they give you two payment options monthly or yearly. Great plan. It gives you peace of mind that if something breaks that you will not have to break the budget.

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    Coverage

    Reviewed Aug. 19, 2018

    Was impressed with the helpful info. Was really pleased to find out that I would get 14 months of coverage for the price of 12, and that my outside freezer was also covered, as well as holes in my roof. The rep was very knowledgeable and helpful with answers to my many questions. Thank you for being so helpful.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 19, 2018

    Customer service was excellent, Abraham answered all of my questions helped us save money and select the best policy for us! We are satisfied and delighted with our service & warranty. We also were able to get the roof protection as well which is a major plus along with coverage of appliances, electrical a/c, and plumbing. Monthly payments are low and complete service and warranty on our investment is worth the peace of mind. We are beyond excited and pleased with our new Select Home Warranty! I would recommend this to everyone we know.

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    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed Aug. 19, 2018

    The Select Home Warranty agent, Richard, saved us money upfront and explained the entire process for coverage and claims. Information came rapidly to our email. Quick and efficient. Great coverage at a fair price. We needed extra coverage on our water pump and septic tank and having such gives us additional peace of mind. I checked with other providers first and did a comparison to each and find Select to be our best choice. We all hope that we have no issues but that’s not realistic; systems and appliances fail and can be extremely costly to repair so having a home warranty service makes perfect sense.

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    Verified purchase
    CoveragePrice

    Reviewed Aug. 19, 2018

    Abraham was a great representative. He presented me with various options and described the plan efficiently. Select Warranty gave me a great value for my plan and covers all the essential appliances in my home. Some of the other plans that I have contacted did not offer me the same coverage and value. I would have to pick between central air conditioner, heating unit, garage door opener or all 3 plus the appliances like refrigerator for almost double the price. Definitely a great value for the price.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Aug. 19, 2018

    As I was researching for the best home warranty coverage for my home, my husband and I decided this was the one for us. Fed was very helpful and understanding when I was asking for details and had questions about the policy. He was also helpful with accommodating my financial needs and was helpful with a way to make the plan more affordable. His responses to my emails were very timely and though assertive, not overwhelming. =)

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 19, 2018

    When I called Select Home Warranty I was very pleased with the outcome. It was not the only warranty company I called. I was connected with Mark ** and the experience I had dealing with Mark ** on the phone was professional and informational. He answered all of my questions and I received all of the information I required. He also furnished me with additional information about different coverages which I wasn't aware of and I took advantage of them.

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    Verified purchase
    Customer Service

    Reviewed Aug. 19, 2018

    So far I am happy. I hope your service is good. I dropped my last home warranty company due to bad service and very lengthy waits on the phone and getting to my house. The guy who sold me was complete and accurate but he did push hard to buy more. I’m in sales too so that was ok. Timely and quality. I have two houses under Contract with you. One in Columbia Area one in Hilton Head South Carolina.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Aug. 19, 2018

    Excellent experience. The sales guy that called me was excellent!!! I was able to get a lot of coverage for a good price. He was able to thoroughly explain the coverage I would be receiving and everything. He was also able to answer any questions that I had about it. He also sent me an email after the call thanking me for my business. Also, included the time frame they were going to send me the policy in. Person was really detailed. Also the website was excellent as well.

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    Verified purchase
    Customer Service

    Reviewed Aug. 19, 2018

    Great rates and perk of free months. Would recommend to friends and family. Have been great helping their customers as per my family experience. It has been best possible policy for your home owner's insurance. They are quick to respond and resolve your problem in timely manner. Way to go Select!! I have signed up 3 years and would love to cont more. Longer you sign up, better rates you can get. You can get locked in rate with them. No other policy offers what Select have to.

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    Verified purchase

    Reviewed Aug. 19, 2018

    David ** was very efficient and helpful. He answered my questions and presented this program with simplicity. He presented the discounts and told me about the advantages for a longer commitment. I have had other warranty service programs and were not treated nearly as well as David **. Because this service will not be effective until October, I cannot rate the service. Mr. ** has been most helpful.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Aug. 19, 2018

    They are a pleasure to work with polite and patient. Knowledgeable with all questions. Excellent price for additional insurance. Every time I contacted them they response quickly and very pleasant to help you with any questions. Can add on if you forgot anything. I give them a five star rating overall on customer service.

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    Verified purchase
    Price

    Reviewed Aug. 19, 2018

    The representative thoroughly explained the program. The program seemed comprehensive and at a good price. The representative then offered a scowl lower price that made the warranty seem like a very good value. I did not hesitate in securing the contract service as offers by Select Home warranty. I checked several different companies and talked with a few of these companies and as I state, this appear to offer the best value in home warranty programs.

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    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 19, 2018

    It was very easy getting a quote. Compared to other companies, my sales representative is awesome. Very easy understanding and honest. I’ve called the other companies and I got hung up just because I said, “Let me think about it.” To the other so called “5 Star” companies, always listen to the questions before selling your pitch to the customers. It’s our house we want to protect, not our wallets. Thank you so much for this opportunity.

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    Verified purchase

    Reviewed Aug. 19, 2018

    I spoke with Kevin ** who explained and answered all my questions. I had dealt with home warranty companies before so had some "fine print," questions. His answers were as thorough as my specific questions. His math made economic sense as I purchased the five year policy; there was no "hard sell" which would have turned me off and I would not have purchased anything. I was pleased and hope to be so with the service.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 19, 2018

    I'm happy that they helped us with our issue (broken microwave) promptly and we will be given money towards replace our unit. We will be getting another unit soon and we should be getting something that is a slight better upgrade. Had we not had this Select Home Warranty company we probably would have had to go out and buy another different unit for the price it would have cost us to just purchase another home warranty so at the end of the day it is completely worth the trouble and it ensures that you don't have to worry about things breaking.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 19, 2018

    I filed a claim with Select Home Warranty to replace my garbage disposal. My experience with customer service was phenomenal and they answer all my questions in short time of period. Since my garbage disposal was between nine to ten years old and the cost to be repair it exceeds the unit current value in the market, I was approved for the amount of 75 dollars to replace the old unit... The only downside is the replaceable unit cost $88 plus tax. I guess I will be responsible for the difference price.

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    Claims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Aug. 18, 2018

    In May of this year, I had an issue with one of AC units. They provided me with a AC service provider from their approved vendor list, they did not cover that service call due to it being AC drainage clog. The technician did a complete maintenance on units at that time, submitted diagnosis to select. Fast forward (today), both units went out. It was stated that I need the history on the units. Remember in May the diagnosis was given. Mysteriously, the diagnosis invoice disappeared and they have no record. I asked them what is their policy for record retention, crickets. I resent them that record again and photos of units, my claim was denied for coverage. This company is not worth money or hassle. Avoid this company at all cost.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 18, 2018

    I was very pleased with y’all. Bruce helped me get started. Thanks. The only concern I have is I haven’t received my policy yet. I highly recommend y’all. Customer service is great and once I filled out paperwork online I got a call instantly! You guys are great. The pricing was very convenient for my pocket book. Thanks again. You guys are awesome.

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    Verified purchase
    Price

    Reviewed Aug. 18, 2018

    Price was fair and the sale man was very professional and helpful. Homeowner service with the same price from the past was honored. Like to see this type of price for future. I would recommend to my family and friend with the same type of pricing and services.

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    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingPrice

    Reviewed Aug. 18, 2018

    The customer service rep was extremely helpful and nice. Walked me through the process and was able to find me a lower price to better fit my needs. I was told it would be same day service though and since I submitted my claim it has been three days and I haven’t received any further clarification as to where the process is. If “same day service” is going to be advertised then someone should be following up to make sure that the order is being taken care of and that someone has reached out to me regarding the issue.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 18, 2018

    This was my first time using my home warranty. I submitted my claim online the morning of Aug 5 and never heard from anyone. Late that afternoon I called and the Select Home Warranty rep apologized and said someone should have called me already. My air conditioner was out and the rep said it would be 24-48 hours before someone would come out; not helpful in Florida in August. The rep said I could pay someone and submit a claim for reimbursement, which I did (my AC was fixed that evening). I filed for reimbursement the next day along with my receipt. I was approved for reimbursement within a couple days but had to submit my receipt twice.

    It took two weeks before I finally received the reimbursement agreement to sign (just got it Thursday, Aug 16) and now have to wait up to 30 days to get a check. The customer service reps were polite but not based in the US, which resulted in my having to explain what I needed several times, almost like the reps weren't reading the notes from my previous calls or maybe there were not notes. If I have to use the warranty again, I hope it's an easier process.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Aug. 18, 2018

    Richard ** was great. He made me aware of the savings and benefits for obtaining multiple years of coverage. I'm relying on his suggestions concerning prompt service and professionalism. I will suggest to my friends to obtain coverage from Select Home Warranty. It was a pleasant experience.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 17, 2018

    The agent on the phone was helpful and made it easy to get enrolled. He was persistent with answering my questions. He gave me his direct number to call him back as I needed to talk to my husband. We were surprised at the multiple benefits of enrolling for more than a year. It was much less expensive than other companies. I'm hoping we are happy with the Select Home Warranties, but we haven't had to use their services yet.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed Aug. 17, 2018

    Kevin was very persistent in responding to my quote that I filled out online. He definitely gave me any and all options. I am into sales now so I understand how hard sales can be. He did an excellent job and I always make sure I reach out to the person that originally took the time to help me out. I would highly recommend Kevin to anybody that is looking to purchase a home warranty.

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    Verified purchase

    Reviewed Aug. 17, 2018

    The representative was very professional, courteous, knowledgeable and took the time to explain me all the benefits and offers that this company has and what this home warranty covers or does not. I shopped around for a while and I believe this is the company offering the best services for the money in the market and they get even cheaper if you sign for a longer service with the option to make payments, they also give you 30 days to cancel the policy.

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    Verified purchase
    Customer Service

    Reviewed Aug. 17, 2018

    Mr. ** help me sign up and he was very professional and detailed. Everything was explained and with no sale pressure. This was a pleasure and made me feel very relaxed. I will recommend this company to my friends and family. Never before have I felt that the customer interest were the salesman top priority and not just wanting to make a sale. Thank you for this experience you have gained a customer for life. Well done.

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    Verified purchase
    Customer Service

    Reviewed Aug. 17, 2018

    I just signed up with Select and so far, so good! I feel I got the very best deals and discount available. The customer service was great so far, which is why I'm not renewing with American Home Shield, which I have used for the past year. I can't comment on using the warranty yet, as my contract won't start until October 1. But I am very optimistic. Avoid American Home Shield... they will keep you on hold forever!

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Aug. 17, 2018

    Called the first time and the first gentleman I spoke with was not friendly, I wind up calling again and got another gentleman who was very easy to talk to you and took my order with ease. He gave me the discounts I asked for and was able to look up my account, he was professional fast and quick. According to all the other review this company is pretty much at the top of reviews. That's one of the reasons I choose it. It covers everything I need in my home and more.

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    Verified purchase

    Reviewed Aug. 17, 2018

    I just purchased a home warranty service with this company. Richard was the agent and he was very helpful, friendly and answered all my questions. Richard reviewed several extended warranty options which included a few extra free months. The option I chose was comfortable in terms of my budget. Our home is on the Big Island of Hawaii, I am happy the Select Home Warranty Services provides service on this island. My initial experience with purchasing this service has been very positive. Thank you!

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    Verified purchase
    Customer Service

    Reviewed Aug. 17, 2018

    Order process was fine. Agent was able to answer all my questions. I received a discount which was nice, but it was still about $100 more than I am used to paying. I wanted to try out a new company though, so I decided to move forward anyway.

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    CoveragePrice

    Reviewed Aug. 17, 2018

    Richard ** helped explain the home warranty benefits and cost. I hope I don't ever have to use this but I know it's there if I need it. I feel as though I purchased a peace of mind with this home warranty. And purchasing an extra year is a bonus. This whole process is new to me, I appreciated the explanation and time the salesperson took to go over what the warranty covered. Some things I was not even aware of.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 17, 2018

    Setting up this home warranty was Quick (5 min phone call) and easy to set up, received answers to questions, decent price compared to others in the market here in Utah. Hold/wait time was short, less than 5 min.

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    Verified purchase

    Reviewed Aug. 17, 2018

    Fan has started to wobble causing concerns for ceiling attachment. It has also lost 2 of it's 3 speeds. It has progressively gotten worse. We have considered replacing but wanted to evaluate this one first. I think the results are fair and reasonable and wish to thank Select for their evaluations and judgement in resolving this issue.

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    Customer ServiceCoverageSales & MarketingRefunds & Payouts

    Reviewed Aug. 16, 2018

    My client and I had the worst experience. They scammed her into purchasing this platinum policy for $399 and said that her HVAC was 100% covered. While residing at the house for 4 months the AC started to fail, they gave her the runaround for 4 months now that it needs repair and refuses to fix the issue. We requested a full refund as they have done nothing to resolve or repair and now they are saying they will credit her $70 because the insurance is Pro-rated. This is a scam. They trick people and take their hard earned money and will not repair anything. We spoke to the manager Edward ** to our shock was extremely rude, speaking over us, and being inappropriate when we requested to deal with someone else hung up on us. I cannot explain our shock as how management treats their customers is mind boggling.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 16, 2018

    I am a first time Home owner and realized how important it is to have extra Home Warranty Coverage. Allen my Service Rep not only gave me Excellent Customer Service, but the BEST Rates and Coverages to cover my appliances along with my Major appliances with not only repairs, but replacement if repairable! Select Home Warranty also beat the rates and coverages of the last Co I was with! I'm so glad a neighbor told me about them and I would HIGHLY recommend them to any Home Owner!

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    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Aug. 16, 2018

    I have been dealing with them since June. First I had a problem with AC. It was leaking water. They would not send anyone out to look at it. There was a pan that was cracked. They said they don’t cover leaks. Then I had a problem with my dishwasher. No one in my area would come out to look at it. They told me to get my own service and they would reimburse me minus 60$. The washer needed 2 new parts. The service provider could not get 1 of the parts.

    Called and was told to go buy a new dishwasher. Limit was 500.00. Bought a new one for 429.00. Sent all of the receipts. They are only giving me 125.00. Nothing for the service call. They said because I got my own service person. I have gone around and around with these people. Even spoke to a supervisor. They all had a different story and most of them were rude and you could tell they were reading from a script. I will not be renewing. This is the first time I have EVER had to write a bad review. Very disappointed in this company. The person who sold me this policy was very misleading as well. Buyer beware.

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    Verified purchase
    Claims Handling

    Reviewed Aug. 16, 2018

    So far so good. Have called Select Home Warranty for a claim number and they told me local associates will call or email me within 24 hrs to schedule repairs. I have had home warranty before and some outfits were not responsive. Select Home Warranty seems to be taking care as per their contract stipulates. On my first interaction the gentlemen that took the claim was nice and knowledgeable. If they live to their advertised service level I will continue using them for other real estate I have and will also recommend to my friends.

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    Verified purchase

    Reviewed Aug. 16, 2018

    Sam was very knowledgeable about the warranty and walked me through the enrollment procedure with ease. He was kind and made me feel very comfortable with this process. He was also very persuasive with the sale. He was helpful and he saved me a lot of money over the next 6 years. I am extremely grateful to him for being so well informed about the discounts, and for him bringing them to my attention and saving me so much money.

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    Customer Service

    Reviewed Aug. 16, 2018

    The sign up was simple. It didn't ask for a full address. The representative that calls you asks for it. The representative that called, Abraham was polite. There were a couple of things I didn't like about the sign up process, that it refers you to a representative, without getting all your info, you don't get to choose the service fee then the representative tries to get you to pay in full to get the lower service fee.

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    Claims Handling

    Reviewed Aug. 16, 2018

    Company representative listened to my problem (garbage disposal). Asked appropriate follow-up questions and assured me that my claim would be fairly treated (and it was!). Received claim resolve notice within 24 hrs of submission. Found the resolution fair.

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    Verified purchase
    Customer ServiceTechSales & Marketing

    Reviewed Aug. 16, 2018

    After I purchased plan, I got no information in the mail or any emails to explain to me how to sign in to my account. This is very troubling to me. I sent email to get information and it has been over 24 hours and still no response. I am hoping the service will be better in the future when I need a service technician. The sales call was prompt and friendly but he was very pushy on the 2 or 3 year plan which is not an easy sale. As I had not tried their service yet I was not going to put out over 800 dollars to them.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Aug. 16, 2018

    I was told I would receive an email from the repair service. I was to call the number provided to set up a repair appointment. This would be within 24-48 hours. Nothing was mentioned that the weekend was not included in that time frame. After 4 "business days", still no email. Called Select & was provided a repair service number to call. The company advised they were not provided an email address & didn't even have the correct phone number to reach us. If we had not followed up, there still would have been no contact.

    One week later we had a set time; 2p-6p. & the repairman would call on his way. At 5:30p still no call. Attempted to call & text the repair company, no answer. Tried again at 6p & 6:15p; no answer. They provided an email address for contact. Sent the email. Finally at 6:20p the repairman called to advise he was in route. No courtesy call earlier to advise he was running behind & no apology when he arrived. Before he was even done with the repair, we were told to "get the check ready" he had other calls. He arrived in a personal vehicle with no indication of who the company was. Yes, the appliance was repaired, but there was little professionalism displayed.

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    CoveragePrice

    Reviewed Aug. 16, 2018

    Just spoke on the phone with Select Home Warranty and completed the purchase of a five year policy. Bruce was very helpful and answered all of my questions. I’m looking forward to a long relationship with Select Home Warranty. The value is great and the coverage has everything we need. I looked at several other companies. I found that Select Home Warranty could give me the best price for the best coverage. Bruce discussed everything thoroughly, even things that I hadn’t thought were important.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 16, 2018

    The customer service was good and the result of the claim was fair. I needed a garbage disposal replaced. They reimbursed me $75 dollars and would not cover any labor. It was not anything that I could do myself (I am female, not strong enough to hold the garbage disposal while attaching it) so had to hire someone to do the work. The garbage disposal was $144 and the labor was $80. I felt like I really had to pay too much. Their policy said I would have to pay the first $75, then they would pay the remainder, so I didn't feel like they did exactly what their policy stated.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Aug. 16, 2018

    Getting this policy was fast, efficient, and reasonably priced. I believe I got a better policy for less money than my previous policy. The representative was knowledgeable and polite and was able to take care of my order in a timely fashion. The documents were sent to me by email and hard copy. The website is user friendly and easy to navigate. I am hoping to be able to keep this policy for many years to come. Thank you.

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    Customer ServiceClaims HandlingTechPrice

    Reviewed Aug. 15, 2018

    Customer service is great. Took care of my claim in a timely manner. They listened to the claim and were very helpful. One thing I would recommend is finding better service providers. I had to find my own service provider to complete the claim because I did not receive a call from the service provider that was assigned and I could not get in contact with them either. All in all it is a good company to go with. The price for the service is fairly reasonable. I would recommend them over any other company.

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    Coverage

    Reviewed Aug. 15, 2018

    Richard was amazing. Let me know how I could save even more by longer arrangement. He was very helpful and answered all my questions with ease. I was unsure about a home warranty but feel confident that is a great protection to have. Wasn't sure about covering appliances but after further review, did not. It was a great option. I will definitely sleep better at night knowing we are covered. Thank you very much!

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    Customer Service

    Reviewed Aug. 15, 2018

    Very happy I switched warranty companies. Seems like I will be well taken care of after a very unhappy experience at the last company. They called me immediately after submitting an inquiry and got my account handled within 5 minutes of me deciding to open with SELECT HOME WARRANTY. I was provided total comfort in my new policy and I anticipate I’ll be keeping my account here with SELECT HOME WARRANTY. Thanks again for all your help!!

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    Coverage

    Reviewed Aug. 15, 2018

    I received an email from Jeff ** a month or so ago as I was researching other home warranty companies. At that time I told him I would contact him should I decide to change. A few days ago I emailed him asking that he call me on Wednesday afternoon (today) to discuss Select Home Warranty's Plan. He did just as I asked and was very thorough with his explanations of coverage, etc. I am now a new customer of Select Home Warranty.

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    Customer Service

    Reviewed Aug. 15, 2018

    Mr. ** answer all my question. He did a wonderful job. I join Select warranty and I understand the terms and about the monthly payment. Mr. ** answer all my question. We agree two years term. That way monthly payment will stay the same. Mr. ** did his job very well. He did his part to pay one year and I explain to him that I wasn't able to doing at this present time.

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    Sales & MarketingPrice

    Reviewed Aug. 15, 2018

    The sales process was easy and efficient. The salesperson helped me find the best option for me & my home. They provide a number of options to customize services to my particular needs. The cost decreases with a multi-year contract and upfront payment. This seems like a good deal and I chose the 6 year plan. I have tried other home warranty companies in the past and not been happy. Select Home Warranty seems to be different. Time will tell.

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    Customer Service

    Reviewed Aug. 15, 2018

    Great service. I would definitely recommend to friends and others. Right from the time of call to the representative, he gave all the information about the plan and was able to alter it as per my needs. Gave me all the info and was able to sign me up in matter of minutes. It was a great experience and to have it completed in a matter of minutes was definitely a bonus. The contract was sent over to me while I was still on the call and he was able to explain to me the entire contract and provide all the details.

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    Customer ServiceCoverage

    Reviewed Aug. 15, 2018

    The customer service guy Fred was very helpful and gave us a good deal. Hope I made a good choice. I looked at several companies and this one was rated pretty good. I am nervous about the service after reading the contract but I will have to wait till I have to use the service before I can be sure I made a good choice. I have never had coverage like this before so I hope it is worth it.

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    Customer ServiceCoverage

    Reviewed Aug. 15, 2018

    This review is based on my experience as a customer for home warranty platinum. Good customer service and great coverage. Sales guy was cordial and explained the warranty that is appropriate for my home. He offered me different options regarding the length of the warranty at a fair price. Will recommend to friends.

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    CoveragePrice

    Reviewed Aug. 15, 2018

    After reviewing several Home Warranty companies listed on HomeAdvisor, I was contacted by three different companies. Two of these companies were listed in the Top Ten Home warranty companies. After reviewing very positive feedback and reviews about Select Home Warranty, I spoke to their representative, Daniel, who was extremely helpful, had great knowledge of their offering and was able to provide a very competitive multi-year contract. I'm very happy with the coverage and the great price they provided.

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    Reviewed Aug. 14, 2018

    I called today and spoke with Jeff. I have been researching Home Warranty companies for a comfort zone. Jeff answered all my questions in a friendly, professional manner completely to my satisfaction. I ended by deciding to purchase the policy on the spot for 3 years and feel that I received a fair proposal. I am very pleased with the discussion and the plan I received. I admit I am a hard sale, but today I was a happy purchaser. Good job, Jeff.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 14, 2018

    It was a very efficient sign-up process for purchasing a Select Home Warranty policy. The coverage is better than those most other Home Warranty companies offer. The cost is very reasonable. If the quality of service calls matches the above, I will recommend to all relatives, friends and colleagues to purchase Select Home Warranty. Additional optional coverage can also be very helpful for those who may need. Such as pool, sump-pump, garage door opener, second fridge, etc.

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    Reviewed Aug. 14, 2018

    Richard ** was courteous and professional. I did not feel as though I was "being taken for a ride" as with other companies. I feel as though we are getting a good deal and although I hope we never need to use this new home warranty, if unfortunately we do, I feel that we will be treated fairly and respectfully; in the same manner that the purchase of this home warranty was.

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    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Aug. 14, 2018

    Great service at contracting them. I just contracted them and included water softener coverage. Plumbing and electrical included for a 3 year coverage. I have not filed a claim Yet, but expect it to be great since customer service was great. I got 6 months free service for contracting a 3 year service. Fast, polite and friendly staff. I had a great experience!

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    Customer Service

    Reviewed Aug. 14, 2018

    I was pleased that the phone was answered by a human almost immediately. In this day and age, that is a huge bonus. I wasn’t pressured into anything - another plus. All of my questions were answered. I was given time to decide to discuss the plan with my wife. I was able to call back and get the same pleasant rep I was dealing with. As of right now, I am impressed with the professionalism.

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    Customer Service

    Reviewed Aug. 14, 2018

    Did my research of the top home warranty companies in central GA and found Select Home Warranty to have the best plan and rates for my needs. I was recently with HSA and was not happy with the service. The Select rep walked me through various options and I settled on the 3 year plan and saved 50% from what I would have paid upon renewal. The price dropped on the service call from $75 to $60. The added incentive of free roofing warranty, normally $100, was just another reason to switch. The process was simple and the customer service rep, Zachary, was knowledgeable. Do your homework, but make sure your last call is to Select Home Warranty. You won't be disappointed.

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    Customer Service

    Reviewed Aug. 14, 2018

    From the moment I inquired about service to the moment I bought it they have were friendly and made sure that I got the package that I needed, and made sure that I qualified for all the discounts possible! I will definitely recommend Select Home Warranty to my family and Friends! I am extremely thankful that I came across Select Home Warranty for our home warranty needs! If you ever need a home warranty give them a call!

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    Customer ServicePrice

    Reviewed Aug. 14, 2018

    Online, then with one 10 min phone conversation, sign up was completed at a great price. The company policy offerings are the best and most affordable I have found. I have not placed a service call as yet but all indications are that it will go smoothly also. I opted for the 3 year policy as it fit my current needs. The fact that I can renew after 3 years at my current rate is a great plus.

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    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 14, 2018

    When I signed up was not told about 24 hour wait to get service. I signed up in March and there was a 30-day wait to use it but I found out later you cannot get a full refund after 30 days. How are you going to know if they are any good if you cannot submit a claim before the refund expires. I made a claim in July and waited three days and still no repair appointment. I called and canceled my policy because I did not want to wait if I trouble with my furnace in the winter. I was told I would get a full refund at that time. I waited a month and still no check. I called and was told the check was mailed on the 23 of July and this was August 9th.

    I wait a few more days and called and was told they would stop that check and reissue one for half of what I had paid. I talked to several people and got nowhere. I found the refund policy on the last page of my very fine print policy. They deducted for each month I had the policy even though I made no claims plus $75 dollars fee. I feel they were not honest upfront when I purchased this and anyone should be made aware of these things before they buy. Thank you.

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    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 14, 2018

    Getting them to pay a claim is nearly impossible. You will have to follow up time and time again. We had a claim over 14 weeks ago... Still no payment but we keep hearing "we are processing that." Customer service is non-existent and when you attempt to contact them... Be prepared to spend a very lengthy amount of time on the phone with them. Do NOT use this company!!!

    Updated on 08/24/2018: In late April we had an appliance break that was covered under our warranty. Select could not find a repairman so they told us to get our own and they would reimburse us. They received the invoice the first week of May and 15 weeks later we still have not received the reimbursement. We keep hearing - you should get it in 7-10 business days. Well, today - they said maybe 30 days. They will not allow you to speak to a supervisor and there is really no recourse at all when they won't pay you. They have agreed that they owe us the money - they just have yet to provide it to us. Every experience we have with them is worse than the previous. Do NOT use them - they are absolutely horrible to deal with and their people are rude.

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    Customer ServiceCoverage

    Reviewed Aug. 14, 2018

    I started in online inquiry. And a representative called me back and was very nice and helpful. He assisted me with getting the proper coverage that I needed. And provided me with additional support if I needed that as well. This is my first home warranty and I am very happy that the representative was able to guide me through every step of the process. If I had the opportunity to recommend a friend or family member I definitely would because of how I was treated as a valued customer.

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    Coverage

    Reviewed Aug. 14, 2018

    Abraham was extremely polite, friendly and professional. He was thorough in finding the program that was a perfect fit for my needs. SHW offers a wide array of options to fit every need and budgets. Before visiting the website I researched the top home warranty companies and found SHW number 2 on the list. After comparing SHW to the other company, I selected SHW because their coverage was more comprehensive and a better value. I would highly recommend Select Home Warranty!!

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    Customer Service

    Reviewed Aug. 14, 2018

    The customer service agent was very detailed in the explanation of what I will receive in the way of service and costs. Explained how to submit a claim if needed. I had asked about the discount offered and how I can partake in the benefits of the discounts. The agent explained the other discounts available with a longer contract and the savings that would be obtained with a longer contract with price protection. I was originally going to go with the monthly payment, however after talking with the agent I went with paying for the year at the beginning because of the added benefit of two additional months.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 14, 2018

    I would recommend Select Home Warranty to future clients. The process was easy and the price was fair. The customer service representatives were friendly and caring. I had severed questions which were answered immediately. I found Select Home Warranty to be the best services out there. I will definitely recommend them to my future Clients. I was contacted by other companies however Select Home Warranty was able to beat them all in price and coverage. I was even given bonus months. I will definitely use this company in the futures.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 14, 2018

    I was very impressed with the amount of coverage provided for the annual cost. Select Home Warranty is very competitive and comprehensive. The agent, Zachary **, was full of information and very helpful. He answered all my questions and provided written confirmation in the form of email to verify the coverage I would receive. I was impressed with the items included on the list, which covers major things the air conditioning and heating, washer and dryer, refrigerator and ice maker, on down to ceiling fans.

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    Customer ServiceCoverage

    Reviewed Aug. 14, 2018

    My customer service rep was very nice, informative, but not pushy. I feel like he helped me get the best plan that I could based on the amount of coverage I was most comfortable with and the amount of money I spend. Since I had just bought the house, money was kind of tight and he worked with what I was willing and needed. While I hope I never have to use your services, it is very comforting to know it is there.

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    Customer Service

    Reviewed Aug. 14, 2018

    The customer service representative Sam ** is very patient to tell me about different warranty plans, how it works, what they cover as well as some promotions they are running in my area. His responsible service attitude left a very good impression on me. I sincerely hope I am satisfied with their repair service in the upcoming days. I believe the Select Home Warranty is one of the top home warranty companies in the U.S.A. and I will recommend it to my friends.

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    Coverage

    Reviewed Aug. 14, 2018

    Bruce was kind and courteous and guided me through my options. He did not push or Force any sales, but help educate me as to what my best option would be. I really appreciate the rate that I received and I'm looking forward to joining Select! I had been with another home warranty service beforehand and I realize that I have been overpaying for no reason. Although I hope not to need them, it is relieving to know that I am covered for the next three and a half years.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Aug. 14, 2018

    Only okay with the last call in today. Felt he was the only person who has been straightforward with me. Feel when I was sold service was misinformed and took advantage of. Also you took a second payment well in advance without my authorization. When ac problems occurred waiting over five days when it is hot in my dwelling. Still waiting for ac to be fixed and cannot live this way. Please show some genuine concern and resolve quickly. Before tech came out blower was working. After he was done it totally stopped and would not work anymore. He left parts outside a metal box and did not put it back. Concerned about the vendors you are using.

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    Reviewed Aug. 14, 2018

    Bruce was wonderful, explained everything to us, so we could get the best plan available. Took his time, we thank you all very much for having Bruce there for us to let us know the options we have for the best policy available to us and to know the differences between them. Also to know which discounts apply to us. We are so happy to learn that your company has been the best company to have for a home warranty service.

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    Customer Service

    Reviewed Aug. 14, 2018

    I would like to take is time to thank Bruce ** for his step by step guidance in processing my request. He was very knowledgeable in the process of the warranty information and his drive to get me all the discount possible was refreshing for a change. He was very patience and forthcoming with any of questions or concerns that I had with the warranty. He should be highly commended for his customer service skills.

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    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed Aug. 14, 2018

    About three months ago, we decided to purchase a home warranty through Select Home Warranty. We purchased the one which covers all appliances in our home. Well, last week, my ice maker stopped working. We called Select Home and was, "your plan didn't cover the ice maker, only the refrigerator." We were told we had to pay an additional forty dollars if we wanted our ice maker repaired so we paid it. A repair guy came out and we had to pay him sixty dollars.

    Next Select Home said they would only pay one hundred fifty dollars and we would be responsible for paying over hundred dollars for the repairs. Well, we decided to cancel our plan and are still waiting to be refunded because we paid four hundred dollars to start the plan three months ago. Their customer service is the worst and they are extremely rude. Please do not throw your money away with this company. I was also told that this company is not accredited with BBB. Please oh please don't select this company.

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    Customer Service

    Reviewed Aug. 14, 2018

    After inquiring online this morning, Brad ** called me within 10 minutes. Brad is amazing and a true asset to your Company. He not only answered every question I had, he provided additional information which resulted in me purchasing the policy I had inquired about, switching another one of my homes to your company and committed to him to switch 6 more homes as their warranties expire. He is the BEST! His professionalism and expertise were greatly appreciated.

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    CoveragePrice

    Reviewed Aug. 13, 2018

    After having a disappointing experience with another home warranty company, I began my search for a new company for a home I am purchasing in Forney, Texas. After comparing numerous companies online, I chose 3. Select Home Warranty was the most responsive, with an immediate callback. Working with Adam, I received very thorough coverage at an extremely competitive price. I look forward to working with Select Home Warranty for at least the next five years. (Oops, make that six, I forgot the free year!)

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    Customer ServiceCoveragePrice

    Reviewed Aug. 13, 2018

    David was very helpful on the phone and explained everything in detail. I am very happy with the plan I got and prices seem to be excellent. When comparing prices with other home warranty companies, it could not beat the prices or coverage. I got a 6 year warranty plus roof leak coverage for the amount of about 3 years of service through other service companies. I would recommend Select to anyone needing a home warranty service company.

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    CoverageTech

    Reviewed Aug. 13, 2018

    I received great service from Daniel **, today. He answered all my questions and gave me all of my options :). A+ And I had a lot of questions!! He explained everything so I knew what was covered. What I love is that I can use one of my own contractors if I want!!! Would definitely recommend.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 13, 2018

    I would recommend this company to my friends, and family. Excellent customer service! The pricing was better than the competition. The representative took the necessary time to go over all the options with us to make sure we got the best coverage for our needs. I like that they ask all of the qualifying questions about your new home to ensure that you get the best coverage. My representative also called me back to go over some additional offers. This company is also lower than the competition.

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    CoveragePrice

    Reviewed Aug. 13, 2018

    I always receive good service from Select Home Warranty. And the price cannot be beat! I initially signed up for a 2 year contract which was about to expire, so, I just renewed for another 6 years and added coverage for my pool. I've recommended this company to many friends and family and will continue to do so. I've had to use my warranty for a few different things, and have always had a positive experience. Also, their service fees are lower than any other home warranty company I checked with. I love the peace of mind I have by having Select Home Warranty.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 13, 2018

    Rated # 1 and used to have them as a home warranty company in the home we used to own and they were always prompt and helpful. No matter what time of day or night. Wish I had renewed our policy. Which is why we are coming back now to renew our home warranty. I just can't say enough to praise Select Home Warranty group. They are rated number 1 for a reason they send someone out on a call any day or time of day.

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    Punctuality & Speed

    Reviewed Aug. 13, 2018

    Kevin made the entire process of obtaining a home warranty policy very simple and easy. He explained all my options and quickly processed my request. Seems like Select Home Warranty will really take some of the worry of being a first time home warranty off of my shoulders. I will recommend the service to other people as needed.

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    Coverage

    Reviewed Aug. 13, 2018

    I have been very pleased with Select Home Warranty as it is very easy to talk to a REAL PERSON, vs. NEVER being able to do so for ANY reason with my previous company. I spoke with 2 gentlemen, David and Yeri. They listened, treated me with respect, and met my needs immediately. The policy is much less than my previous company, also, and the service call fee is substantially less. I am happy to have found this company and see why their Google rating remains so high.

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    TechPunctuality & Speed

    Reviewed Aug. 13, 2018

    We had a very nice service technician repair our leak and he did a great job. He came at the appointed time and repaired the problem in less than one hour. It was our first time using our contract and all went well. If this is how it’ll be using our new home service contract, we’ll be happy to spread the words to our family and friends about our experience. Thanks for the professionalism. Keep up the good work!

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Aug. 13, 2018

    The salesman, Jeff **, was helpful in taking my phone calls and discussing the program with me. He was also helpful in explaining options and reviewing coverage. He was prompt in following up on our inquiry and e-mailed us and called me several times. He carefully reviewed the pricing and term length options. He also allowed me to put him on hold after he offered additional time to review the pricing and term length options and to discuss the pricing and term options with my spouse for input and decision. He promptly sent the contract documents for our review.

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    Customer ServiceClaims Handling

    Reviewed Aug. 13, 2018

    The call was answered and processed without an issue. I have received a $100 toward a new garbage disposal, but have not yet received information as to the technician assigned to the claim. I will wait a day before contacting Select in hopes that a follow up email with that information will be forthcoming. I am assuming I will pay my flat fee per contract to have the installation done and that the $100 goes towards the cost of the actual unit. Slightly confusing, but pleased with the prompt response and good customer service.

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    Reviewed Aug. 13, 2018

    The sales rep, Kevin, was very knowledgeable and very accommodating, helpful, and gave us good options for the home warranty. He was very thorough and explained how the warranty works. He sounds sincere and honest. We may add another home after the existing warranty expires. It seems we are getting a good value for this home warranty. Kevin was patient when my sister and I were deciding to what is the best option to take. I hope the service call if we use this warranty lives up to their reputation.

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    Reviewed Aug. 13, 2018

    Fred was very helpful and knowledgeable about the warranty I was looking to purchase. He took his time and helped me to understand the difference between the different warranties. Pandor stood each warranty and what I was looking for and the payment that I could afford to pay each month. I really hope that I am happy with my choice and I look forward to doing business with you. Thank you Fred for your advice, patience and knowledge about the warranty I chose.

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    Customer ServiceCoverage

    Reviewed Aug. 13, 2018

    Prompt call made after inquiry. Full explanation. David, was willing to answer any questions and give full attention to my desires. The policy seems to have everything I would need and the value was excellent. The procedure was simple and easy and the benefits will hopefully be worth this. The offer of extra months added to the policy was a very good incentive along with the deductible and other costs. After checking the costs and coverages of other companies this one appears to be one of the better ones.

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    Customer Service

    Reviewed Aug. 13, 2018

    Excellent first call, Johnhan was very professional and knowledgeable about the company services. Explained the different options and price points. I’m satisfied with the service, and would recommend Select Home Warranty to my family and friends. We are moving from MN to AZ the end of August. We are Looking forward to a long successful relationship for both of us. Thanks for all your help and looking forward to working with Select Home Warranty. Thank You.

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    Customer ServiceCoveragePrice

    Reviewed Aug. 13, 2018

    After receiving horrible customer service from American Home Shield I reviewed a bunch of other companies and Select came out the best. The customer service was awesome. There are not a lot of companies that cover salt pools and I was happy that you do. Another thing that made me happy to do business with your company is because you offer a military discount and that is a major thing to me. I always spend my money with companies that support me and others that serve. The last thing that sealed the deals was the low service call fee. Other companies charge you an arm and a leg for the contract and only offer to bring the price down if you agree to a high service call fee. The whole conversation with the agent was a true testament to commitment to give great service.

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    Customer Service

    Reviewed Aug. 13, 2018

    The rep answered all questions, filed my service request and sent me an email outlining my contract. So far so good. He led me to believe I will be contacted tomorrow to schedule an appointment for service. We have a failed air conditioner and cannot stay in our home in the summer months without it working properly. Rapid response is important to us. We are senior citizens and the heat gets to us easily. A service call today would have been preferred but as it is Sunday we could not expect it.

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    Customer Service

    Reviewed Aug. 13, 2018

    Very helpful and courteous. Made buying hassle free by answering all questions. Would rate value 10 stars if I could. Was getting quotes and you guys had 100 off but when Jeff called he told me there was another 100 off and lower service fee. Even though I did not buy home yet I was told I could cancel if I did not get and could wait to start policy when I did. Just could not go wrong and may just purchase another year warranty after this one is over. I never needed warranty on last home I bought but nice to know it is there and would call Jeff in a second.

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    Customer Service

    Reviewed Aug. 12, 2018

    William ** called in response to my inquiry for a home warranty. He was very polite and professional in his demeanor and worked with me to get the best bang for the buck with my limited income. He was also very patient and understanding in answering all of my questions and putting any concerns that I had to rest. I would definitely recommend Select Home Warranty and William ** to anyone wanting or needing a home warranty.

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    Reviewed Aug. 12, 2018

    Sol ** was very kind and professional. Right away he understood what I need and immediately we start an application. The whole application process took only a few minutes. I wish that your whole selling staff have the same professional skills as Sol **. Now only waiting for the Warranty Policy which should be emailed in 2 hours. I am very satisfied with the service Sol ** provided. I will be recommending your company to my Realtor's Associates. Keep continuing doing a good job.

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    Sales & Marketing

    Reviewed Aug. 12, 2018

    The entire process was direct, simple and straightforward. It gives me a ton of comfort knowing that after a big move, I don't need to stress about unexpected repairs! The entire process was very user friendly and I took comfort in seeing the Select Home Warranty reviews and ratings. Sales and support staff were great. I will definitely recommend Select Home Warranty to a friend since it was a friend who recommended them to me.

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    Punctuality & Speed

    Reviewed Aug. 11, 2018

    I was able to quickly remedy my question. I look forward to a great year with your company. I am a single mother who is also taking care of three grandchildren until their father reunites with them from Sweden. This protection will truly help my family.

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    Verified purchase

    Reviewed Aug. 11, 2018

    Wanted to add our well pump to our policy. We bought our first house this year and we can't afford for issues to be a bother. Our realtor told us about getting a home warranty and when speaking to other people it's been a good idea. We can have peace of mind knowing that when and if we need to do repairs or an emergency should come up we have this insurance to help out.

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    Customer Service

    Reviewed Aug. 11, 2018

    I paid my year policy in 3 months. This company allows you to pay monthly but I paid mine off in less than 3. When I was 10 days shy off 3 months in my washer broke. The company has you go online to file a ticket for repair. After waiting 4 days I called them. Guess what? It was never received even though I have a confirmed e-mailed so I then told a rep over the phone and they said a repair company would call me, after waiting another week they finally came out and told me that my washer was too costly to fix and I would need a new one.

    Again I had to call the company because I never heard from them. The answer was I had a 30 day waiting period so all they could do was offer me $150. After I purchased a new washer. I scrambled to get the money as now it's been 3 weeks without a washer. Once the washer was purchased I was then told to send in the receipt which I did on August 1st. 3 calls later they keep telling me that they are sending me a agreement form before they can even process my refund. Still no form!! How do these companies get away with this. I am a single income family that is why I bought the warranty. Can you help?

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    Verified purchase
    Coverage

    Reviewed Aug. 11, 2018

    Had a very good conversation regarding purchasing home warranty policies. The agent was very friendly and answered all of my questions. He explained all of the options available to us and very patient while we weighed our options. He described how the policy works and what was covered. We have two properties that we wanted to have coverage and he was extremely helpful with helping us make our choice. The whole process was very easy.

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    Customer ServiceTech

    Reviewed Aug. 10, 2018

    Select Home Warranty did not live up to their part of the contract. My AC unit died during the extreme AZ heat, temps over 112 degs. Called Select, they took my info, then told me they have to review my issue before a tech comes out. Why, and what info do they need to review? No diagnosis was obtained yet. After they agreed to get a contractor involved, they tell me a contractor will call within 12 hours. That never happened. Wasn’t until 3 days later, is when the tech called.

    Living in AZ, having an AC unit working is vital. We decided not to wait for their tech to call, which again he didn’t do so within their guidelines. Called Select, they asked if it's ok to get my own contractor. They said that’s fine but their authorization team needs to speak with my tech before approving repairs. When we called, their authorizations team was closed.

    We still submitted for reimbursement. Now Select wants records of maintenance to find a pre-existing condition. We don’t have those records, so they decided to limit my reimbursement. When I call to discuss, the rep on the blatantly lied, to which I called him out on it. I asked to escalate the call to a supervisor, had to wait 4 days for a callback. They want to know who has worked on it, we tell them no one or else Select would have those records. Select is more interested in saving money and their bottom line versus helping the customer.

    They didn’t even follow through with their techs, and yet they want to penalize us. The tech who serviced my unit gave it a clean bill of health. Said no concerns, yet Select wouldn’t accept that. DO NOT USE SELECT, THEY WILL FIND A LOOPHOLE TO NOT PAY. I'm going tell everyone and write more reviews telling of my negative experience and how they won’t help. Yes I do know Real Estate agents in the AZ market, I will tell them not use Select, because they won’t help.

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    Verified purchase
    Customer Service

    Reviewed Aug. 10, 2018

    Mike did a real good job and knew the product very well. He was courteous and was able to answer all my questions. Even when I was not sure and wanted more time he was willing to call me back. He was able to answer the extra questions I had and was able to give me additional details about the Home Warranty. The offer he gave me seem to be very fair and better than a lot of other plans I had looked at.

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    Verified purchase
    CoveragePrice

    Reviewed Aug. 10, 2018

    Your service was friendly and professional. You very helpful and very knowledgeable. He explain the various products and benefit without being pressuring. I would recommend this Home Warranty Company to my family and Friends. Other Company was quoting me twice the price with half the coverage. My salesperson provided me with his direct contact information. The company top recognition made them very attractive to give a try. Other Home Warranty Company simple give you the runaround when time to provide service but are very available when it comes to collect your money.

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    Verified purchase

    Reviewed Aug. 10, 2018

    I came to know about Select from a colleague. So as I went to their site and spoke with their sales team (Sam), I figured they were quite flexible. Also Sam was able to give me offers that I could hi. I eventually bought warranty for 3 years. While I don't want but I expect use of their service sometime in next three years. Hope service will be similar to sales...

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 10, 2018

    After conducting research online, Select was the cheapest quote that I could find that covered all the applicable systems and appliances that I needed. A representative reached out to me quickly and after what was maybe a five minute phone call my policy was completed for slightly less dollars per month than I expected. Painless experience. I am a first time home policy buyer and have never had to use the services from a warranty company before. I can’t speak to how well Select responds to service requests, however my online research showed great reviews in this area and my customer service experience so far has been pleasant.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Aug. 9, 2018

    I attempted to file my first claim: my garage door opener's spring was broken, and my car was trapped inside! As a new customer (3 months) I never received a welcome pkg., etc. And didn't know of any exclusions. I'd paid $700 for my home and my mothers'. When they told me springs were excluded, I had to pay almost $300 out of pocket! So, I asked to cancel the worthless warranty, they told me after prorating 3 months membership and a $75 cancellation fee for each home, they would be keeping close to $400 of my money, more than half after only 3 months and no service!

    I feel soo ripped off ! I learned a $1000 lesson I'll never forget! I lost all confidence that I'll be protected with this warranty in the future! I'd have been better off keeping my $700 and just paying for repairs as I need them and would've had money left over! Customer service politely apoligized but didn't budge on their exclusion! Yet I'm out of close to $1000! I'm so upset! Thanks for letting me blow off some steam! Nothing will probably come of this, so I'll just ask God to fix this injustice, sow the lost as a seed and move on.

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    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Aug. 9, 2018

    So far having good experience with Select. I have experienced very good customer service specialist in Select Home Warranty. He offered me too many discounts towards buying the policy. And eventually made the policy affordable than many others companies. Also found that their service fee is lower than many others. The sale agent was very clear about the benefits. Have not had any issue with claims so far. Hope that part of the company is good too. Looking forward to do more business with them. I will recommend Select Home Warranty to my friends and family.

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    Claims HandlingCoverageSales & MarketingPriceRefunds & Payouts

    Reviewed Aug. 8, 2018

    Sales promises repair or replacement of covered appliances or systems with guaranteed one day service call. This is a lie. All of what they sell you is lies, and the contract that they send basically says that they've lied to you and you aren't covered at all for the first month and then the next two months $150 per claim IF it should be covered, and then after three months $ 500 max per appliance and $2000 max for major system PROVIDED THEY DON"T FIND ANOTHER WAY TO SLIP OUT OF PAYING YOUR CLAIM. Check out reviews on YELP as well, and Facebook. I can't believe I was dumb enough to believe this crap! Breakdown of coverage: day 0-30= no coverage. Day 31-92= appliances max coverage $150. Day 92- 365= appliances max coverage $500 (where are we getting a new appliance for this price?) and this is not what the sales pitch tells you.

    Here is the big one... The major systems like your heat and central air? Ha ha ha. Even if they should be covered, they won't. You will have to produce 3 years of maintenance records and pictures, and that is to receive a MAX payment of $500 between days 31 and 92. If you have lived in your home less than a year and have no records, or if you have less than 3 years? You will FIGHT for a measly $ 150. Yes $150 and they will not send you a check for the agreed amount. I paid for a year up front because I was stupid enough to believe that this company had a shred of integrity. My AC claim was denied because I don't have three years of maintenance records (just bought the place).

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    Customer ServiceClaims HandlingCoverageSales & Marketing

    Reviewed Aug. 8, 2018

    Stay away! This company is a scam. I never write reviews but my experience has been so terrible I felt I needed to save any other new home buyers who don’t know any better like my husband and I. Our AC and our furnace had parts that broke (fan and a blower) and they denied the claims for false reasons. I talked to a few customer service reps that actually told me over the phone the claim should and would be covered, but then when it came time to approve it, they rejected the claim. We even caught them in lies!

    Our tech called in our diagnosis and told them specifically it wasn’t a electrical problem. I get an email the next day saying they rejected our claim because it was an electrical issue... I felt like I was going crazy. We had to call them again and they came back the next day with another reason why that claim is now rejected! A waste of money and time. Don’t do it. It’s so much more frustrating and if something breaks, you won’t get what you need.

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2018

    Customer service was excellent upon sign up. This company provides great value for the money and services offered. I talked to Richard and he was excellent and helpful. After looking at a bunch of other warranty services, we chose Select Home Warranty.

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    Verified purchase
    TechPunctuality & Speed

    Reviewed Aug. 8, 2018

    From the onset of my initial reporting to SHW, a Garage Door Repair company contacted us a day later and confirmed a service appointment within 3 days. The designated Garage Door repairmen responded on time (as arranged), brought all required equipment & material. He repaired our garage door to our liking and exceeded our expectation on keeping the workspace neat and efficiently completing required repairs within an hour. As with all Warranty Companies, there are the RARE smooth and efficiently processed complaints such as this. We have had difficulties in the past, but felt compelled to report & compliment SHW and contracted Garage Door Company on this occasion.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 8, 2018

    So far I've been very satisfied with the Customer Service. I've not had to use a claim, until now. Will be able to give a fairer review of service after this claim. I just renewed my policy, because of the incentives and discounts offered, plus the reviews. I'm putting in a claim for some electrical concerns.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 8, 2018

    My husband called to cancel plan, thinking he had clicked the wrong link. Customer service turned the call around, he kept his policy, and they gained me as a customer for my home as well. I had a plan with another service, Select Home Warranty was almost half the price and had a lower co-pay. Great job to the call center, for being able to turn the situation around and gaining a new customer. I am excited to be saving money and having a higher rated plan in the bargain.

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    Verified purchase
    Customer ServiceTech

    Reviewed Aug. 8, 2018

    Agent (David) was very kind and respectful. He worked hard to help me understand everything I was getting for my money, and even divided the yearly payments into 3 installments to better fit my budget, without any strings attached. Great job winning my business! At this point I have not used the service yet, so I would not be able to give an accurate description of how the technicians perform their job duties. If it is anything like the customer service I received from David, my experience will be top notch!

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2018

    I signed up for a new policy. This is my first time purchasing a policy from Select Home Warranty. The process was easy and I took advantage of a special they were running. The sales rep was helpful in answering the questions that I had. They offer extended service periods which are a really good deal. However, I was unable to commit at the time. I received a good rate on the service call. I hope that the service call visits are as smooth as the process to obtain a plan.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 8, 2018

    Is Select Home Warranty a FRAUDULENT company? Answer is YES. I took a 1 year plan to cover all equipment in my house. I Called them after 35 days for a small fridge repair. No one called me back to schedule service. When I complained, they told me that my repair is not covered. I asked why, and they said fridge is not covered! Then I called to cancel the policy. They immediately went to supervisor and said they will send someone for service. I insisted that I cancel. They cancelled and said they will issue a full refund. It is now 60 days and no refund came. I called my credit card company and put the charge on dispute. Do not deal with this Company. The CEO should be in Jail.

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2018

    My customer service representative, David listened to what I had to say about the type of plan I wanted. He gave me alternatives that were exactly what I was looking for. David answered my questions and was never pushy, so I felt comfortable and not pressured to make a rushed decision when I decided to buy my plan. I shopped around and after I was certain this was the best value for my money, bought this plan. I called a few days later after my purchase because I couldn't find my email with my contract. David just re-sent it right away and waited in line to make sure I got it.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 8, 2018

    Kevin a good job explaining the type of service you provide. That's the reason I switched to Select from American Home Shield. Your prices are very competitive and I sure the service is too. Since I do not have any experience with your company yet I cannot rate everything. The phone salesperson Kevin did a good job.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 7, 2018

    Customer service was very understanding and this is our first time with this company. We were with 2-10 warranty company for 9 years and decided to change with Select and am sure glad I changed. Plan on staying. We're both seniors and we like the very way everything is explained to us. We also had our dishwasher claim ** tomorrow which also had a positive outcome and again were extremely lucky to have found Select warranty. Will be getting more customers due to their politeness.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 7, 2018

    After spending weeks researching home warranties to replace the one that came with my home purchase, I finally decided on Select Home Warranty because of their stellar reputation in my region. The sales rep was quite knowledgeable, very professional and unlike a few other companies didn't attempt to hard sell me. Ultimately, all my questions were answered and the telephone exchange provided me with a sense of confidence in the company. I look forward to my first year with them, and hope I never have to make use of the service.

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    Verified purchase

    Reviewed Aug. 7, 2018

    Very helpful and good. First time I ever had home warranty and I been in my house for 10 years now and was afraid something would break down and I am on a very tight budget and don't have the funds to pay for new air conditioner, water heater, heating system, any plumbing or broken lines, stove, sprinkler system, doorbell, ceiling fans, and dishwasher. So that is why I enrolled in this after having my house for ten years.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 7, 2018

    I have had this warranty for one year and have been very pleased so I got another year. The warranties with other companies are not as comprehensive. Also, the other companies have a higher service call deductible. The price I paid for the new year is the same price I paid for the original year so there were no price increases. They called me to remind me that my warranty period was almost over so there would be no lapse in coverage.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 7, 2018

    Great customer service from Jonathan **, he fully explained all of the questions that I had and sold me on a good product. I liked that the warranty could be transferred and that it could cover a full replacement of an item if it could not be fixed. I would definitely recommend the services as it was highly recommended to me by a friend. I will likely use this plan on future property as well.

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    Verified purchase
    Customer Service

    Reviewed Aug. 7, 2018

    The customer service representative was very knowledgeable and helped me choose the perfect warranty for me. We discussed the various options and what I was looking for in a warranty. Taking these factors into account, the customer service representative advised me that I could choose the coverage that I needed and not pay for items that I did not. The customer service representative answered all of questions and I did not feel pressured or rushed to make a decision like I felt when I contacted other companies. I would definitely recommend this service to friends, family and coworkers. Hoping I never have to use it, but will sleep better knowing that I have the convenience and protection of the home warranty.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed Aug. 7, 2018

    They were fast and informative. They got the problem (Sump pump) fixed hassle free. When I called they took all the time information and I received a call the next day to schedule an appointment. They came out checked out the problem, then they fixed it on the spot no more waiting. I would highly recommend them. Thank you for all your help and support, you guys are doing awesome. I really couldn’t say enough good things about this company.

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    Verified purchase
    Customer Service

    Reviewed Aug. 7, 2018

    Belinda ** was very helpful in explaining the policies. We were questioning what the coverage cap for system replacement was and she explained there was no cap. She also recommended purchasing the freon adder and explained exactly what it entailed. I would recommend Select Home Warranty to anyone, and specifically to work with Belinda **. She also provided me with all the information I would need to hand off to our title/loan officer and gave me her direct phone number should I have any remaining questions. Within minutes of receiving invoice request from our loan officer, she provided them the information they needed.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 7, 2018

    I talked with Zach. He was very helpful and explained/answered all my questions. He seemed to be very knowledgeable about the different options and sold me on what I needed. I have had a bad experience with a previous company with price increases and getting harder to speak to a real person when having issues with my house. I was able to speak to a real person here with a very short hold time.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 7, 2018

    I have to say that if your service plan is as good as Dealing with Mark **, Then I know I'm going to be taken great care of. I've had Am. Home Shield in the past... But they have just gotten too expensive and not as friendly! I have to say, by no later than tomorrow I will be talking to my parents about Your company and Hopefully Mark will be there. Just FYI you may want to rethink the constant pop ups in the left bottom corner I was in that field before and it makes people think you're a little anxious. And Please let someone call you or call me once instead of 5 times w/ messages before I made up my mind. Big turn off. If I didn't get Mark I'd might had gone elsewhere... I'm just saying. I hope you take this into consideration. I think it would help your business.

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    Verified purchase
    Customer Service

    Reviewed Aug. 7, 2018

    Sol was incredibly friendly and helpful. Couldn’t ask for better service and he was very knowledgeable. I had contacted several different home warranty companies today and was extremely pleased with your rate and service call fee. The best I found. Many other companies were pushing me to sign up right now even though I stated that my main objective was to get quotes. Sol was very understanding and when I advised that I needed to discuss with my wife first he offered to call me back. Needless to say, we went with your company.

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    Verified purchase
    Customer Service

    Reviewed Aug. 7, 2018

    Bruce was an excellent customer service agent and made shopping for a home warranty a pleasant experience. The promotion was excellent and he was thorough and knowledgeable about your products and services. I would recommend to family and friends.

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    Verified purchase
    CoverageOnline & App

    Reviewed Aug. 7, 2018

    I had a very positive experience with Select Home Warranty. David was personable and knowledgeable about the warranty. He explained how it worked and the details of what coverage was available and we were able to choose the plan we wanted. Our relatives made a decision to include a home warranty in their portfolio which is why we made the decision to do the same. The application was short, the questions were simple and didn't take long.

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    Verified purchase
    Customer Service

    Reviewed Aug. 7, 2018

    Gold member service. Thank you. It was very easy to set up the policy. Thank you Sam **. My home needed a warranty for the new owners and with one easy call it was all taken care of. I appreciate your help. I will recommend your company to other people if they ask. Have a great day. I will look over my policy later and the new owners will be happy.

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    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com
    Do you have questions about Select Home Warranty?