Select Home Warranty Reviews

This warranty company will not honor any repair - first issue was the pool heater, they authorized claim and then have not paid the vendor 4 months later. My second claim was my water heater, the entire tank rusted out and will not hold water, they denied the claim saying they don't cover "leaks", only the parts to maintain functionality. I would say it's safe to say a water heater needs to hold water to function. So in the meantime I am without any running water as my entire house runs through the heater. This is the wording of the contract - "6.2.7. Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater." Now I ask you how would you feel after waiting a week for their assigned tech to arrive yet deny the claim stating the tank is not part of the heater functioning??? Run as fast as you can!!!

Jonathan was great. He explained my options to me very clearly and help me get the best coverage for my new home. He called me right away after I submitted my online request and did not try to hard sell me on anything. I appreciate his professionalism. I initially was looking for a one-year services. He explained the benefits of a multi-year plan and explained the discounts for someone over 50 years of age. As a result, I got a 3-year plan which bought me 3.5 years of service. I feel like I got a great plan for a good price.

My representative was awesome with great insight of the program and future savings. He explain the program very, very good. There are some obviously add ins that should be part of the platinum package to compete with other competitors. That was the reason I didn’t sign in for the three year additional program.

The representative was very friendly and knowledgeable about the various products. He walked me through the process and was available when I called him back. He compared Select to the competition and made a good case as to why I should go with Select. Lastly, he looked through the offerings to find a good deal that would work for my budget and term. I appreciate his honesty and patience while walking me through the options.

I recently bought a home that came with an existing home warranty. I had a very easy time switching the policy from the seller's information to my own as the new home owner. They also helped me to submit a new claim over the phone for an issue that has recently surfaced with my plumbing. As a first time home owner I feel protected from issues that may arise. With the service I received I'm even thinking about extending my coverage when this policy runs out.

The customer service team are very helpful, they do listen your need and willing to do anything they can to help out. If one of the contractor you are not comfortable to use. The team will help you reselect and found the one you trust the most or have the best reviews on Google. They are very good on customer service side and listening, for sure I will recommend it to our friends and family member.

Belinda is the agent who helped me decide what services are best for my new home. She was knowledgeable, courteous, and helpful. At the end of the day I received a great package for a reasonable price thanks to her. I would recommend her and the company to a friend.

Michael was helpful, friendly and efficient. He did a great job at giving me the info I needed to make a decision. He did go into details I did not need. He listened and was very attentive. He sold, but did not oversell and was not pushy.

Whole house warranty products covering all home systems and appliances from anything failing. The renewal process was very straightforward and done with great professionalism. I bought this product because I am on a fixed income and wanted to ensure that I do not have any large financial setbacks due to a system or appliance failure. I had this product last year and did not file a claim but was content knowing that I was fully covered had there been some kinda failure with heating, AC, or appliances.

The call was very quick and I feel a bit unnecessary seeing as how I took all the necessary steps to order the warranty online. The rep's tone changed a bit when I declined to pay yearly or to even break it up in 2 payments. I know my budget and if my budget dictates a monthly payment, then so be it. Accept no as my first answer and let it go. I fully understood my options when I went through the steps online. The fact he said 'wow' and coupled that with a condescending tone is not a great way to start a business relationship. We will see how this year goes.

Protection for 3 small payments. I would highly recommend them if you need a warranty.

Called about getting a ceiling fan repaired. The customer service person I talked to was very nice and took all my information. No problems at all. I would recommend this company. They got back to me very quickly for repairs or replacement. I like the fact that their service fee is much lower than other home warranty companies. I also liked that I was not put on hold and my phone call was answered pretty quickly. All in all not a bad experience. This is why I signed up for a home warranty.

Just signed up. The agent was great. We'll see how this goes, I usually don't buy warranties. But, my daughter swears good things by your company and has been bugging me for a couple of years to get your coverage. I am thinking about adding the well pump and pool but will need to get prices on that and see if I can fit it into my budget. The Agent, Sam, was professional and helpful. He was knowledgeable and easy to understand.

Sol ** was very nice person to speak to and has provided me details of the coverage although I have not received anything about the coverage at the time of writing this feedback. I felt that he was very transparent in mentioning what is covered and what is not. It was good experience dealing with and I am sure I will have good experience while receiving services from Select Home Warranty. The best part about dealing with Sol ** was that he provided me good discount options and also provided mid term warranty option at the price of long term. It was an excellent experience dealing with Sol ** and he has exceeded my expectation by giving no pep talk, sticking to the point and answering my questions patiently and to address my concern. Great job Sol **. Thank you very much.

Repair man contacted us and was very polite on the phone. He had to travel from Lincoln Nebraska to our house that is over an hour away. He did the job in a professional manner and made sure everything was right before he left. He didn't track dirt into the house. He seemed to be very knowledgable and had the correct parts to fox the stove. The stove was overheating because the thermal coupler was malfunctioning. Thanks.

Kevin was excellent. He answered questions. Sent us information. Kept us informed. Price seems right. Consumer Report gave them a good rating. Got a contract for many years. It is cancellable at any time after one year if we choose, but we believe it should do the trick for us as previous company has gone out of business. Our appliances and works are in good shape as they all work. So we will see what happens.

I ordered a home warranty from another company and had an issue with my house within 6 months. When I called, they had no record of me (and thankfully hadn’t charged me) but signing up took over an hour and I felt very angry that they had not properly processed our order. Select Home Warranty was quick, and when the representative called to finalize the details, he offered me some great options that I felt were in my best interest. The deal was done quickly, and I got multiple emails confirming my the details of my purchase, which gave me assurance that we would be covered when the 30-day waiting period was up.

Bruce explained to me the various options. I choose to pay for the year. He was informative as well as courteous. Great job Bruce! I had dealings with another company and was not pleased with their service. Bruce explain the coverage that I would receive. I would highly recommend this company to family and friends. I hope that in the future this courteous service will continue. I look forward to working with your company.

I was pleased with the person I talked to, I had read it was a good company. I heard from a friend that deals like help out because you never know when you'll need a appliance fixed or replaced. This is money well spent. I have told my friends that the service was good and all around great deal. This is my first home and I'll always have my insurance with Select Home Warranty. I haven't checked to see if I get a military discount yet. Don't know if I'll need it but I'd rather have it than something go wrong and I have to pay the whole amount to get a appliance fixed or replaced.

I spoke to Abraham ** Select's sales representative several times before making a purchase as a gift for my daughter and son-in-law for their new home. Abraham was very professional and courteous and treated me with respect. I am a Realtor® and have used recommended several HW companies in the past for my clients. I hope this product will be worth the while for my daughter and if so I would highly recommend Select for other clients and/or family members. So far so good and a job well done by Abraham.

Quick and easy sign up process. Abraham was very helpful and got my plan going. Kept hearing friends and family talk about having a home warranty. I read reviews and decided to go with you all. A lot of coverage for the yearly cost. Our home appliances are at the end of the manufacture warranty, so I decided to get the coverage. I wish I was able to afford the one time yearly payment, but was able to come up with a good monthly payment.

Your sales rep was very helpful. He asked all of our questions and explained different plans for us to choose from as 1 year, 3 year or 5 year plans. Also asked and told us about your plans for Veterans and how we could save with a multi year plan and a locked in rate for the number of years the plan lasted. Also about the reduced service call rate. We were very impressed with the service and information. He also explained how we could earn additional free months of service by recommending a friend to purchase a plan thru this company and mention our policy number and name.

I just signed up for 3 new service contracts for my residence & two rental properties. The process was fast, thorough, and within my budget. Additionally, I was able to make payments monthly at no additional charge or service fee. The representative was very professional and courteous always making my needs a priority. I would highly recommend Select Home Warranty. I had shopped around first before selecting SHW and they were by far the best deal out there.

The rep was very knowledgeable about the services offered and was very helpful to me by going over all the details of what his company provided. He answered all of my questions about the present day services and future benefits. He also offered me several ways to improve my savings and get an even better deal. I came away thinking I had gotten a good deal, even though I had not originally decided to sign up at that moment. I'm hoping this will be a good company to work with and that they will follow through on all their promises. If so, I would be very pleased and would also recommend this company to other people.

I’m Happy with the coverage and the price per month. I hope I never have to use this service, but if I do, I’m hoping if that I’ll continue to be happy with the service. Look forward to a working relationship and if this service lives up to their reputation then I will recommend this to friends and family. This time of year it’s nice knowing that my house is covered and gives you a peace of mind.

I called to make a claim and was told my policy has to be in effect for 35 days before I can put in a claim. She was very nice and understood my upset about the heater going out in the middle of winter. She was very informed about the company information she needed to pass on to me. She emailed me my policy so that I would have the information to print and keep for my records.

Facts from other company were emailed to me. A 3 year maintenance and picture record is needed before anything being fixed or replaced. Also not many parts are not covered on air conditioning, electrical, heating systems etc. For example limit switches, thermostats, heat exchanger, blower motors, inducer motors and transformers. These are main parts in the heating system and aren't covered! I would hope if I am paying for a service these would be covered to ensure my systems work properly. I hope we can resolve these issues so we can continue business.

I went online to Select Home Warranty to see about getting protection for my home. Bruce ** enrolled me and was very polite and helpful in setting up my enrollment. I had another home warranty service that was charging me too much for less coverage. I had heard a lot about Select Home Warranty and now I am looking forward to doing business with them. Haven't had to use it so far, but from what I can understand this company is the very best rated one.

Adam ** was very professional, informative. He convince me that Select was the home warranty that I need. I am looking forward to doing business with You. He represented the company well. I hope you live up to what he said. Customer care is very important. Depending on how I am service will reflect on whether I will sign up for another year. Again as I said looking forward to working with you and having a great experience with Select.

I'm a 66 years old woman which had the pleasure to have Mr. Sam ** help me in find the right solution to my needs. Thank you Mr. **. After many years I switched from American Home Shield to your company because I dislike the way they deal with their customers and because they send rude and inexperienced technicians. Hope you are different and better and Mr. Sam ** was already a proof of the way you deal with customers... decisively better than AHS, thank you and Happy Thanksgiving.

Nathan was very professional and provided excellent customer service. Provided overview of program and cost saving information. He also explained a claim that I canceled because of slow response time on water leak. New policy will provide faster response time. Thank you for all your help. Excellent service. Renewed policy... Thank you.

Salesperson whom I talked answered all my questions. Coverage explained very clearly. I saw in the coverage what I was looking for. Claim process explained which seems to be very simple. I have not used it yet to evaluate the response and work being completed. I would have appreciated if the sales person has worked with me for call fee adjustment. It seems high if there is no work or minor fix needs to be done. Overall I am satisfied with my interaction with salesman.

We were contacted by 5 separate representatives and Bruce **, extension **, responded immediately this Thanksgiving morning (11/22/18) when I was filling in the form for a quote. Bruce was most professional and very polite and compassionate as well as representing the company quite forthrightly. I usually due a thorough due diligence before giving anyone a credit card number etc. I felt Bruce was honest and sincere and not a hustler or scam artist... which usually is my first instinctual response to having so many reps from the same company try to contact me. Highly unusual marketing technique from where I sit. Bruce did not flinch away from some of my questions and answered them promptly and succinctly.

I saw advertisement on TV so decided to look into this. I went online and went through the enrollment process. Shortly after I received a call from an agent. He thanked me for enrolling and verified my info. After that he told me about paying for the year and getting additional savings and coverage. After listening to this I decided to pay annually. I am looking forward to reviewing my policy and working with this company.

This is a scam. Purchased a 5 year contract (big mistake). If the item you claim is more than $175 to repair you get "It has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. Please see section 8 of your policy." STAY AWAY FROM THIS COMPANY!!!

HVAC error code on heat pump... technician reset and ordered part... no contact for a week and no website to check on progress of our claim. Select called next day with POC for HVAC technician and I had to call them... my other warranty co. had them call us. I paid $2000 for this and expect Premium service and coverage! Technician was great and prompt, but called in a request to order a small sensor (the original problem - error code) to fix Heat pump HVAC dual system. So far I am NOT impressed with the follow up or the available ways to check on the claim without calling... Time is very valuable and I don't have time to sit on the phone.

Nathan helped me work through the process of choosing what I wanted to cover for my home. I had researched for months looking for the right warranty service for my home. I even made up charts to compare them! When I looked at Select Home Warranty, I knew I had finally found what I was looking for. They stood out above the rest, not only for what they covered, but price, website user friendliness, and customer service. I felt victorious when I had finished purchasing my services! I was so disillusioned with my last company, that I am relieved to find one that outshines them in many ways. I paid for five years up front to take advantage of the tremendous savings in premiums as well as service call fees. I'm going to recommend them to my son and my friends!

Our salesmen explain the policy so I could understand all of the wonderful benefits I would receive and he patiently listen to all of my questions. Unlike the other companies he was not pushy and he was very nice. Please thank Honest Abe. I would recommend Select Home Warranty to all of my friends and relatives. I was glad to get a three year contract that has the AC and all of the appliances included.

This is a waste of my money. I have made 2 claims and nothing is covered. The first time I put a claim in the serviceman did not have experience in servicing my type of unit. I called them and explained the situation and got no response. I made several calls for service and 3 weeks later I finally get service only to be told it is not covered. I have now put in my second claim. The response time was much better however to my dismay I am not covered. Extremely dissatisfied!

I made a claim for heater problem since last week, and until now, the heater is still not fixed yet, so I hope you can speed up the process and contract more contractors in that way the customers have more choice or options. So far the customer service, I would grade them good. I think they are doing the best to help me by the policy, since the problem with heater and AC are all in an as soon as possible situation if not emergency situation. And people will compare the options when having warranty and no home warranty, if having warranty can't save much and take longer time, then what is good to have a warranty?

I called to confirm that I was covered until March 2019. There was an error when recording my renewal date, which was corrected upon discovery. The customer service rep who helped me was courteous and efficient. I asked her to send me another copy of my contract, which she did, waiting until I had received it to be sure it was received. I appreciated her patience and listening skills. Also, I didn’t have to wait on this call in order to receive a live person at the other end on the line.

I signed up for the home warranty today and have some peace of mind that my appliances will and other things will be covered. I was amazed at the amount of items that were covered under the new warranty. I know that there were times in the past when we had very expensive repairs that we were not ready to pay for such as plumbing and appliance breakdown. We are both retired and need to have some peace of mind regarding what our lay of expenses will be in the future. Knowing some of our potential expenses could be covered under warranty has been helpful.

I would like to commend David ** for his professionalism and knowledge during our call. Very courteous. Took the time to ensure make sure I understood the plan and make sure I, the client, understood the benefits of the plan and the program. He was not forceful but certainly effective. I cannot say enough of how impressed I was with David.

Very courtesy and informative - I called several and this was the most helpful in the selection decision. I am very comfortable in my decision with going with Select Home Warranty after completing research and receiving answers to all the questions I had in the selection process. Hopefully I will not have to use services often however I feel good about the coverage in the event I may need some. I would recommend anyone interested to contact Select Home in their research to compare.

Please save yourself the frustration of unanswered emails, unpaid claims, and delay tactics used to keep from honoring their warranty. We finally cancelled the policy with a certified letter and they claim not to have received it. Filed a complaint with the New Jersey Insurance Commission. Scammers.

Jonathan was very helpful with getting our plan. He went over everything in the plan to include cost and all items covered. he also told us about the five year plan where the co-pay was reduced and the plan provided for six years with one year being free of charge. We were pleased we could include the swimming pool in the program. He informed us we would get a special telephone number to call where we would be waiting on the telephone when we needed to make a service call.

The sales rep was very helpful and answered all the questions adequately. Your pricing is very competitive and beats other home warranty plans that I looked up. What is attractive is the service call fee. Also the multi year pricing is very good. Hopefully the service is as good as the pricing. The sales rep explained all common concerns regarding warranty from coverage to cancellation policies. I am mainly concerned about turn around time for the service call to come and do repairs.

My wife and I purchased our home two months ago. The house was built in 2006 and it's currently 2018, making our home 12 years old. With a little misfortune our tankless hot water unit has decided to stop working. We contacted Select Home Warranty about the situation and they immediately contacted a company in the area where we live. This was 12 hours later. The next day we were contacted by a plumbing company and they made quick determination that the unit needed to be replaced.

I spoke with Abraham ** this am and signed up for 5 years. It was a pleasure speaking with Abraham and his knowledge of this company and policies was the reason I signed up. I've checked into many other home warranty companies, and Select rose to the top with Abraham's help. I hope to continue this relationship for many years to come, I also like the fact that this warranty is transferable which is a nice thought as you never know what is going to happen in your lives.

Select Home Warranty had a great sales person whom assured me that they would cover the items listed. As we were just moving into a new home that is 14 years old I needed reassurance that we would be covered should anything happen, especially in the first year. The coldest day of the year measuring temps in the 20s and our heater goes out. It's been 6 days and still no response. I have been having to call for follow ups every single day and each time they want something else and then it will take another 24 hours to "process." How are we supposed to have maintenance records from 3 years ago on a house we just moved into? That is their request. They are not accepting the inspection report or the service record we provided from this year although both prove that the system was in working order as of the date of our contract. They are finding every little loophole possible to get out of paying to fix our heater board.

I entered my home info online and within about 5 minutes I received a phone call. I’ve had home warranties for years, but haven’t tried Select Home Warranty. I’m giving them a try after reviewing their coverage and service charge fee and comparing to several other companies. Home warranties are valuable for unexpected issues with failed equipment. My neighbor is an A/C technician and he recommended Select Home Warranty. He deals with several home warranty companies each week.

It was a good experience. The sales rep explained everything and offered discounts for multiple years of service. I’ve yet to use the service because it doesn’t start for 30 days, but it’s nice to have that peace of mind. I’m hoping everything is covered like it is explained in the service details. We have a little bit of an older home and I would worry about not having a home warranty in the event something were to happen.

I was glad I call your company. My girlfriend told me about y’all. When I told him I just brought my house and I need some good information and I do. He help me to decide what was best for me??? The plan that I got is good for me also he change things out for me. That best fit my household. He told me what plan that y’all offer and the best one for me???

We recently had a very poor experience with another home warranty company. Because of that we have been looking for a new company to do business with. We invested a great deal of energy trying to find a company that we can be comfortable will be there when we need them Alan ** did a great job providing guidance and answering questions as we sought a new home warranty. Because of his patience and professionalism we are now new Select Home Warranty customers. Great job Alan!

At Select service It not just the service but the quality of service. I would NOT go with another. Thanks for the best service. The Select service will provide you with all the TOOLS you need to be successful and LOOK like an idiot or look like you are STUPID in any way. Once you have selected Select service you may not want to go anywhere else. Thanks so much with such a harsh decision. From the time you pick up the phone and call to the time of crises they are there to guide you in and Help you resolve the issue at hand.

Abraham was very informative and answered all my questions and helped me all through the process, he made it very easy. He also offered more savings in the future and explained to me how I could lock in my rare for 5 or 6 more years... I feel he is very caring at what he does as he takes his time to explain the full process, he is an asset to your company... I would recommend Abraham to anyone that is considering a home warranty. Thank You very much.

Had to update our credit card info for auto pay... customer service was very helpful and quickly took care of it. They even set us our policy information through the email to make sure we have everything correct. She was very friendly and I could understand her. She was very polite on the phone as well as informative. She knew what exactly was going on with our account and made sure that it was still active and also informed me when we will be getting the next auto payment pulled out of our account.

This company is the worst company I have ever seen. They are a scam, compulsively lie, never return phone calls, have left us in dire straits for our ac/heat, and so far have stolen $1500 from my family. My husband is a disabled veteran, I am a student, and we have a 4 year old son. Our income is minimal at best. We have been waiting since August 2018 for them to honor their commitments but as of the middle of November they have not. It is disgusting how they have taken advantage and failed to honor what they agreed to do. Even with names, numbers, and recorded conversations, they still do not honor what they say. The only option we are being left with is to go to court to reclaim our funds as this dishonest and unscrupulous company.

Spoke with Alan ** from Select Home Warranty today and he was very friendly, helpful and professional... thank you! He was very courteous, knowledgeable and patient in answering all of my questions. I feel confident that Select Home Warranty is going to be a wonderful company to have my home warranty with!!! He explained everything to me in great detail and made sure to also mention the promotions and special offers that were being offered at the time I signed up.

The initial setup of the policy went very quick and easy, discounts where huge, so many options to choose from. Look forward to the great service in the future. The plan I selected was to cover my in ground pool as well, I plan on adding other coverage in the future. They had really awesome promotions when I signed up. I hope we don’t use the coverage any time soon but just knowing the coverage is there puts my mind at ease. Keep up the great work.

I liked that the agent took the time to explain the warranty and to carefully, calmly, and completely answer all my questions. In the past I had used American Home Shield and was not thrilled with their response. My hope is that Select Home Warranty will provide better coverage on the off chance I might need it. My only suggestion is that it would be nice if Select sent me something physical, like a refrigerator magnet, that listed the phone number to use for any service calls.

My salesperson was very knowledgeable, answer all of my questions and was not too aggressive with the sale of the policy. That was a plus for me. I ended up paying $100 less per year then the plan that I currently have with another provider and the deductible is also cheaper!! I will be telling my friends about the great deal that I received through Select Home Warranty. I am looking forward to doing business with new company.

It's hard to rate the service when I just signed up on 11/15/18. I am on a month to month plan and doesn't take effect until 30 days, but for now, Sam was nice and told me what I wanted to hear. He seemed nice. Not sure what else to say since I haven't used the service yet. Let's see if it holds true when/if I submit a claim. Thanks.

Select Home Warranty company and coverage is a joke! They look for every opportunity to deny a claim. DON'T buy coverage from this company, you will be frustrated and VERY disappointed! I have called twice and each time they didn't call back, I had to track them down for them to tell me my claim was denied. Please understand I am a business owner and take "negative" reviews very seriously so imagine how bad this company has to be for me to leave one.

Great guy, very nice and did not push me when I told him I could not afford a multi year policy. I have not used the policy yet so I do not know how your service is rating in that respect. Daniel was great though. Thank you for making the enrolment easy. He was nice and professional, I will call him if I ever need anything in the future and will recommend they call Daniel to set up their new policy. Have a blessed day and Happy Thanksgiving.

Very helpful and good coverage. Would recommend to a friend. Deductible is great. It was difficult to find coverage for a home warranty this far out and your company was great. Nothing but positive reviews for your company. Again would recommend to anyone in our area. Thank you.

It took them almost 2 months to get my contract to me. I sent in a request last week, maybe 2 weeks ago now, to try and get someone out, but no one called or emailed. I have used these guys in the past and been very happy, but now I am not sure what is going on. I like the online aspect of it but they could be better about getting back to me a bit sooner. I would really appreciate if they would be more diligent.

Select representative reached out to me very quickly to discuss the warranty which was appreciated. He shared with me all of the specials and promotions and advised me of the best option for my situation. He was very kind and informative. I appreciated the quick response time to my inquiry and the fact he shared with me what the best deals were. Excellent and fast initial contact. I was impressed that they reached out to me very quickly and did not stop until they got in contact with me.

Recently I did 4th claim. I have this policy since 14 months. Their authorization team is very rude, they don't speak politely. They grill customers to get any information, and they make the claim to get deny and make customers pay from their pocket. They don't have good contractors because they pay very late and most reputed contractors don't like this.

Just joined. Haven't used it yet. They explained it clearly on the phone. The options were extensive and were very reasonable in cost. They reached out to me several times to be sure that I was getting the plan that was best for me. I look forward to seeing how well they do when I actually have my first claim. That will be the true test. So far, their upfront customer service seems to be top-notch.

I just purchased a Home Warranty from Select Home Warranty and had my first service call. To my amazement I was informed that to fix the problem I would have to pay anything over the @150.00 they approved which will cost me an additional $78.00 above my copay of $60.00. I have had home warranties for the past 20 years and the FIRST TIME I HAVE HAD AN ADDITIONAL COST! Leaving this service as soon as possible.

I purchased the Platinum Care warranty package for my house and 3 condos. They are terrible in honoring the coverage. They don't have many technicians available either in Columbus, Ohio which is a fairly big city. On a couple of occasions they wanted us to find and pay a technician and reimburse us for the cost. It would take multiple calls for them to send the check (typically about $50). Every time we call, their rep told us check will be sent out right away and if we do not receive it, call them again. Then we needed to call again in 2 weeks, then again in 2 weeks. After 3-4 calls, we would finally get the $50 check. I would have given up because it's only $50, but my wife is persistent, she would eventually get it. It's just not worth it and not pleasant experience.

Filed claim for water heater that quit working. Assigned technician called and made service appointment then failed to show up. No call, no text, nothing. The technician never answered and didn’t return any of my calls after. Select Home customer service advised they spoke with the technician and I should call to reschedule, the technician was waiting for my call. Calls went to voicemail, no response. Select Warranty customer service continuously advised it was high season and I could hire my own technician or wait two weeks for another... So either have no hot water for a total of 4+ weeks or pay out of pocket and wait up to 30 days for reimbursement of what is considered approved charges minus $75 trade fee.

Stove self cleaning. Turn on self cleaning (locks oven door), When cleaning is over and oven is cooled off the door or mechanism should unlock door. Mine didn't unlock. So the mechanism or control panel is defective, broke or however you categorize it. Select Home Warranty will NOT repair. They replied and refused repairing saying my OVEN DOOR IS BROKEN.

Worse warranty company I have ever dealt with. They do not cover repairs and always have an excuse as to why they can't pay for something. Make you pay out of pocket and claim they will reimburse you and 30 days later you have nothing from them. It is so bad that the contractors have told me, "Get out." They are horrible and will not pay repairs and it is the worse company you can be with. Their customer service person Anna is not the easiest and will not hear you out. Not just one but several tech have told me they also do not like dealing with them because they do not get paid. That is why they require customers to pay for service up front.

I have 5 faucets leak. 4 of them just small dripping, but the other one is terrible leak and the shutoff stuck and can't turn off. I created this claim and SHW assigned Flynn Plumbing first but Flynn failed to show up. Later SHW assigned Roto-Rooter to take care of this case, and Roto-Rooter failed to give a quote. Finally SHW assigned Pete's Plumbing and Heating. Pete's sent one plumber to check out immediately, but the repair or replacement will take some time to complete. Still pending for parts order and replacement happens. So far the experience is good.

I would like to say that from the time that I first spoke with Kevin about 8 months ago I was very impressed with the way that he conducted himself and the fact that he was very knowledgeable about the things that we discussed. Which is why I came back to your organization. Today was no different. He answered all of my questions and explained everything to me in a manner that was simple and very understandable. I very much enjoyed doing business with him.

My experience with your representative was great. He explained everything carefully so that I had an excellent understanding of what is covered and how the policy works. The only thing he didn't mention was that there is a fee when turning in a claim. But I do feel that the fee is reasonable. I feel more confident knowing that my new home is covered and that if anything breaks down that it's not going to cost me thousands of dollars! Thank you!

It was Easy to start up a home warranty plan online. They call you to verify your order, your information and your coverage needs. Reasonable pricing rates for different home warranty coverage. Great coverage options that provide a variety of things you can add on in addition to the plan. Friendly phone service. Hope I don’t have to use it but glad I purchased it just in case. Good to know if you have to do repairs that there is help to cover the cost.

I was pleased with all the information and How Sol made sure I was okay before exiting. 5 is a rate That I will give you guys so far so keep up the good work with your ability to keep satisfying your customers or soon to be it will be a pleasure to work with you guys and add more customers to your establishment. Thanks in advanced. I look forward doing business with you and adding to it also.

Excellent description of services and finding discounts that would apply to my order. I am glad I started searching on Veterans Day so could get the additional discount. Thanks for the comparison to other warranty companies and the peace of mind with a longer term contract.Thanks for not rushing me through the process of spending so much money. I look forward to talking with Mark again sometime. He is a great representative of your company.

I secured my own technician for the oven repair job. Once appropriate paperwork was completed, all decisions and reimbursements were done in a timely manner. However, reimbursement was not as advertised (not full replacement cost). Select “prorated” the value of my unit based on the “age of the unit and only reimbursed $100 of total cost. I have yet to be reimbursed more than $100 for any claim I have filed, regardless of the price or extent of the repair or replacement.

The representative was willing to work outside of standard hours so that I could have more time to think about an offer. He also helped to customize the policy to fit my needs. I look forward to working with Select after this first encounter. He answered all of my questions regarding what is included, how much different options cost, what would be the best option for me, how it could be customized, and when it could start. He also said that he would be willing to answer any further questions as they arise.

Had lots of questions. Customer service agent Fred answered all questions thoroughly. I needed to compare all items of coverage with prior policy and also needed a detailed explanation of your claim filing procedures, which were answered clearly. I also liked the fact that if I want to add certain additional items later or want to drop something from coverage, I am able to do that. Hopefully, I will have a good experience with your company.

Nathan was very helpful answering my many questions with full knowledge and patience. I found Select Warranty using the ConsumerAffairs recommendation site and Nathan’s professional service reinforced why this was the right choice for me. I purchased a older house about a year ago, a cape home built in 1933. It came with a service plan from a different company that was very disappointing. Almost every time I had a problem and needed service. I was informed that the house was not up to current code and the repair would not be covered. Regardless of whether they would cover the repair or not I was still obligated to pay their $100 deductible, which I paid 3 or 4 times to find out I had to hire someone else for the repair. Thanks Nathan for letting me know that your company stands by their warranty regardless of the houses age or updated codes.

I had a pleasant conversation with Kevin ** today about information for a new home warranty for my son's new home. He gave me all the information I needed for their home warranty. He was so informative and thorough, I am choosing Select for my home too. I was impressed enough to listen to all the options and much better than other warranties I have used in the past. They gave me many choices and plans to choose from to make an intelligent decision on my own home. I look forward to the next year since Kevin said he would stay my contact for any future needs with the warranties.

Your Representative Richard ** represented Select Home Warranty well. He answered all of my questions favorably to my satisfaction... Time will tell if Select Home Warranty will stand truthfully and honor all the guarantees on any appliance/home repairs and or replacements of appliances/home repairs that your knowledgeable representative (Richard **) discussed with me and that if I am dissatisfied with the service provided or lack thereof, I will receive a pro-rated refund of the unused portion of my 1 year service. Prayerfully you are an Honorable Christian company that I can recommend to my family and friends. I would like to re-evaluate my "Experiences" with your company's "Value and Coverage" at the end of my service agreement.

I had a difficult time with my current warranty company--poor service and failure to follow their contract. I researched many other home warranty companies. Some had rates higher; some lower, but none of them had Sol. Sol took his time, answered all of my probing questions, made me feel confident to trust them, and then extended himself to get me the best contract. I will know how well he did in five years, but for now, if you want honesty and service--"You Better Call Sol."

Nathan with Select Home Warranty was clear, concise and covered the options and coverages. He was fast speaking but very clear and understandable. Obviously, he made a transaction/sale and provided me with all offers and discounts available - probably routine offers, but from comparison shopping it seemed better. He also discussed transfer options that were available to me either to a potential property buyer or to another property I have which may not have a home warranty policy.

Sam was friendly, well-informed, affable. Great job. He let me know options available, several discount choices. He wasn't pushy at all, and was always to the point. Agreed to send contract via snail mail when he was asked. Grateful to Sam. Thank you. I would certainly recommend Select Home Warranty to my friends and fellow home owners. Feels good to be covered for unforseen expenses. Thanks again. I wish Sam much success and prosperity in the months and years to come.

Mark ** was the customer service agent who helped me. He is awesome!!! He was so polite and honest. Ty for having such people as him!!! The process was quicker than I thought it would be. He gave me a quote that I am very happy with. I believe because the representatives are not based on the number of sales and their commission is by doing the survey helps. I’m hoping this first time experience is going to be as great as my first service I will need.

I haven’t had any issues using my warranty. I’ve had it for several years and have been satisfied thus far. With the exception of one uncovered item all has been great. Adam is always helpful and renewing is always smooth. I will continue to use the company as long as service continues as is. The help center isn’t always friendly but they get the job done. Having more items covered would be helpful but for what we’ve needed it’s been fine.

The customer service person did an excellent job outlining all the options. Very helpful and professional. Was informative. The platinum service offered the best value. The rep worked with me to help secure the best possible plan to meet my needs. Would recommend the service to my friends and family. The first time I have used a service like this so interested to see how it will work going forward. Probably something that I should have considered a few years ago.

Promptly answered phone call, quickly pulled up account and answered all my questions. They do seem to want to upsell you into a longer policy with quick math scripts. But when you tell them no they do not pester you about it. Very friendly.

CSR that I dealt with was very knowledgeable and help me to decide what I needed for my families needs. I am pleased with my choice. I would recommend Select Home Warranty to my friends and family as the price is very good and it looks like everything I need covered is covered. I have been shopping home warranties for quite some time and SHW seems to be the best as far as coverage goes.

So far the experience has been great - they were flexible and helpful, now let's see how the warranty holds up! I spoke with James in the cancellation department, I did not realize that the company did not already include coverage on a 2nd AC. I called back and they assisted me in getting the coverage that I needed at a very fair price. I was very happy with the resolution and they even split my payments for me!

I was recommend by my realtor to use Select Home Warranty. I like there are multiple options to choose what fits for you. I believe the platinum one is the best choice because it covers everything. Received a call the next day after I submitted my quote. They answer all my questions I needed. Very great customer service. Even when I call back the next day for more questions, they were happy to answer any questions I have. Now I have a peace of mind if something happens I can contact them if I have any issues with my home in the future.

I talked to Mark ** about signing up for your home warranty plan today. He was very helpful and knowledgeable about all my questions. I would recommend this company to my friends. As soon as I got off the phone I called a coworker about your warranty plan. I chose to make the monthly payment plan. I have never had a home warranty plan and since I just paid off my home I know this will be a very good investment.

I was very happy with all areas discussed with your salesperson. He was very knowledgeable and precise with all items that we discussed. I think the price was fair and very comparable with all of the other companies that I reviewed. I understand the policy will start in 30 days from today's date. I would recommend your policy to anyone at this time. I have not yet printed the policy off so I will make final decisions as soon as I look at the policy on the internet.

I was very happy with Abraham and the service. I was comparing warranty companies and he answered all my questions. He also told me about all the discounts that l could get. I give him 5 stars. I would definitely recommend to my friends and family.

Good interaction with Adam. He Convinced us to get a 3 1/2 year policy. We called Adam twice to get detailed information from him about the coverage, etc. Adam was forthcoming, friendly and knowledgeable. Furthermore, we are counting on Select Home Warranty to provide excellent service when needed. We saw positive feedback regarding Select Homw Warranty on the internet, and so we are confident that you will be offering greatest service.

I purchased a warranty with SHW in March 2018. I was told there were providers in my area who would respond to any claim I put in. My area is Wilmington, DE. My first claim at the end of October 2018 for my heater, which did not turn on when I tried it for the first time in the season, went unattended for 2 solid weeks. The first technician they assigned to my job never returned my calls. Then it got colder out. I was told to find my own technician, but have them call SHW before beginning any work (SHW has to approve the work be done first, which can take up to 48 hours, something I was NOT told when signing up for my warranty). I was unable to find a local technician that would work with SHW because of their poor reputation and runaround on fixes.

We found you all by Googling results for the best home warranty companies around. Sam did an excellent job explaining everything to us and it was a very good job by him. Hope that we never have to use this but it is peace of mind that we have this to fall back on. We have told friends and neighbors about this plan and hope that they will also contact you with their questions and that you will be able to help them also.

I was very pleased with the service I received from Fred **. He was very patient and helpful in answering all my questions as a new customer. He also offered other options which I feel saved me money. I also feel more secure in knowing I can contact him directly with any further issues. I am hoping it will go as smoothly if I need to file any claims. I would also feel confident in suggesting him to my friends.

Do not by any means sign up with Select Home Warranty. I’m in my first month with them and already disappointed. They will not even come out to my home to inspect my issue, “assuming by my statement” that the issue isn’t covered. Their accusation of my statement is far from what I said. I hope all who reads this will be more educated than I was before they sign up. I’ve heard American Home Shield is wonderful and I’m about to sign up with them while I still have 11 months with Select.

Unfortunately a customer is not able to leave zero stars. After having a problem with the refrigerator and making a claim, we are told it’s not covered. Would not allow us to use our free service call we earned when signing up to come and diagnose the problem and decide if it’s a covered repair. I feel taken advantage of and we post my reviews on social media as well as any consumer review sites. People need to be made aware of this company since there are so many others to choose from.

The salesman was very courteous, professional this morning. When I called in this morning. He listened to my concerns and got me the best price and plan possible. This is my first time using your company, so far its been a favorable experience. I am looking forward to dealing with Select Home Warranty, it's comforting to know that a lot of my appliances are covered. I dealt with another Warranty Company. Was dissatisfied. They had bad reviews, even made the news, your reviews were all positive. Would recommend your company to a friend.

Isaac did a GREAT job of answering all my questions when I talked to him during this process. I liked him so much that I made sure that I called him back to place my order. Our phone conversation was interrupted because a client of mine called me and I really had to talk to my client. I am a Real Estate Agent and would really recommend Select Home Warranty to all my clients! They do a GREAT job!!

Agent with Select Home Warranty was very courteous and helpful in explaining the policy and payment options. I did not feel pressured to accept anything I didn't want or understand. Very straightforward and easy to complete transaction. Checked other companies online and Select had one of the highest ratings. Reviews from past customers were positive. Have never used a home warranty in the past but, this looks like a good deal to me.

My initial call with Select Home Warranty was not that pleasant but I called back and spoke with a relatively pleasant person. In my first call, I asked if I could take advantage of the two months free with the monthly payment because another company was offering me that option. The first caller (very rudely) told me that that it was not possible b/c he worked at the other company before. I got off the phone with him and called back and got someone more pleasant. I did not get the free two months but at least they were nice about it.

I paid $1050 for a 3-year contract of home warranty service on 5/29/18. On 7/27/18, I was promised $225 for the repair or replacement of my clothes dryer. That amount of money would neither repair or replace it, but I sent the receipt in any way by email. I have never received my money. On 8/13/18, I contacted their customer service and asked that my contract be canceled and the $1050 be refunded. They said they would give the refund but did not. After my Better Business Bureau complaint, they eventually paid $891.67 and ended the contract. This is theft! They did not fulfill their obligations in the first place by promptly paying the $225 that they promised. Breaching the contract, they did not give me a full refund either. Don’t trust this company!

Was very nice guy and really enjoyed talking to him. He was very helpful and answered all my questions and was very pleasant and easy to talk to. I have no order number and I haven't seen my contract. Didn't get an email from him. I looked in my spam folder and I was going to wait for a couple days and if I don't hear back I'll call him. But other than that I'm excited to be with your company and see how it goes.

I called Select Home Warranty and got right through without a long wait. The person that answered addressed all of my questions and concerns about my policy. He explained how it works, what I need to do when I get a claim and sent me a copy of my policy since I could not locate it. He sent it immediately and had me walk through it on the phone with him to make sure I fully understood it. It came to my email immediately. Great service.

Zachary ** did a great job with explaining the options available, discussing, each level of service, as well as answering all of my questions prior to my decision to purchase my new warranty. I have minimal prior experience with a home warranty, and have high expectations for adequate coverage for all of my home needs. In addition, I am hopeful that Select Home Warranty will provide the coverage and customer service I have read reviews about and look forward to working with them in the future.

Excellent customer service, very attentive and professional. I just started with the company and already have a good feeling. I appreciate all the support as a new homeowner. Will share this with my friends. Here in Orlando is one of the big areas of thunderstorm and we receive a lot of impact. With this plan I feel protected and secure. I will share this with my neighbors as well to let them know about this services that you guys have available in market. As a homeowner sometimes we feel scared about how to handle emergency’s at home and now I fell supported by you guys. Thanks for everything.

William was very knowledgeable about the product. And help me decide on the platuim pkg. I was referred by a friend Lori **. Her number is **. Her phone number will help. She talks about how she loves y'all and how y'all have saved her lots of times so she told me I should really look into since I am disabled that I would benefit more this away.

Richard was very helpful and informative and helped me save money. I am looking forward to seeing how the customer service is on service calls. I am pleased with the $45.00 service fee and also the cost of the contract.

The gentleman was very polite and knowledgeable. He got us just what we wanted and didn't pressure us into buying a bigger package. I would recommend him again to talk with. They are cheaper than most of their competitors. Their service charge for each claim is cheaper than most $60. Have used other home warranty companies, they didn't work out very well, hope this one will be a keeper. They let me order everything online and then have you talk with a representative to finalize everything. I don't like to give my Credit Card info over the phone.

I just purchased two home warranties from Richard **. He was courteous, friendly and professional. He informed me about their special offers and how I could save some money and the extended coverage if I bought the policies today. He was knowledgeable and answered all my questions regarding the warranty to my satisfaction. He explained to me the warranty coverage and patiently waited for me while I discussed the warranty to my husband. I expect to have the best experience with this company during the duration of these policies or warranties.

The Sales Rep was quick to answer questions and offer a very good rate. I submit with reservations since I have not yet had to use the service. The submitted star ratings are given prior to any service required for an issue. I currently have another home warranty on this property, that I never had to use, but the rate increased. Select Home Warranty offered me a better annual rate with a decreased service call deductible.

I was so pleased to receive a call from Abraham ** following a visit to the Select Home Warranty's website. He pointed out the benefits, without it feeling like I was pressured. I had opted for the top service because I did not wish to miss anything out when it came to coverage. Then, after giving me an excellent quote, he was able to get a substantial reduction in premium and deductible, just because I'm a veteran. How do you top that!

I just received my policy in the mail, but it had been forwarded from my old address, so I called to have my address updated in the system. Even with such a trivial call, the man who helped me was very polite, listened to what I needed and took care of it for me. When my policy was 1st purchased, I found the agent on the phone to be very knowledgeable and helpful also. I would recommend Select Home Warranty to anyone.

I spoke with Daniel ** this afternoon. He was extremely courteous, very helpful and spent time going over the entire policy and explaining and answering any questions I had. He is an asset to your company. I asked him to call back in the afternoon at 3:30 and he promptly did just that. He is a person I'd like working for me if I had a business that required phone selling and or customer support.

Just signed a one year plan. David was great when I called to inquire about the plan. He was very patient and answered all of my questions. He was very informative and explained every detail of the plan. He also suggested the multi year plan. He went through the pricing and what a service call would cost. I read the reviews and was very satisfied with my phone call to Select as the company is rated highly for home warranty providers.

Sam ** was very nice to talk to and very informational. What I am getting is very good value for the money. He also explained all the benefits of the home warranty and since I am a person over sixty there where discount that I was able to get also. I will recommend it to anyone that is looking to buy a home warranty and will recommend them to talk to Sam ** and a big thank you to him.

I searched the web for a home warranty provider and found Select Home Warranty. I immediately received a call from Daniel ** and he was very knowledgeable about the services and plans available. He offered several cost saving multi year plans. He was patient and reassured me that my home would be covered. He answered all of my questions with clarity. After speaking with him, I ended the call feeling reassured that my home warranty needs would be covered. I received excellent customer service. I would recommend the plan to others.

Purchased a Home Warranty through Select Home Warranty for a new construction condominium. The purchase process was smooth, easy and fast. The representative was very friendly, professional and knowledgeable. I am happy with the end result. The prices were also competitive to other companies I reviewed. I would recommend this company for anyone and I am extremely happy with the end result. You should purchase one of these warranties for your home.

So far I have not used the warranty but the price was very competitive for the amount of options you receive. Also they have a low deductible which is very important to me just in case I actually need to use the service. The customer reps treat you very respectfully and professionally. Also you have a single point of contact that you can call anytime without having to talk to someone that doesn't know your warranty details. Good job all around.

I had the pleasure of speaking to Fred. He was friendly and applied discount coupons to get me the best rate. Great service Fred! I hope that if or when I have to use this warranty that the experience will be just as good. I currently have another warranty company and when I called to ask some questions about the policy the rep was rude. So to say the least Fred was a ray of sunshine. Keep up the good work sir.

I was looking into contacting Select Home Warranty. Via their website. I was contacted immediately by an associate; Mr. Daniel **. He was very knowledgeable, polite, friendly and highly efficient. The policy was all completed in just a few minutes. Amazing. I was very pleased with the service. Excellent. The policy is excellent value for money. The coverage, just about covers everything. All we need anyway. Highly satisfied. I would recommend the Companies service to everyone I know. Perfect choice. I had looked into three others and 'Select' seemed the best choice, and they were.

I purchased a Platinum Care plan with your company for $ 699.00, on 12/21/2017. Your rep assured that this is the best company and the best plan you are getting which almost cover almost everything, and made numerous tall promises. On May 23, 2108, I reported a leak in the basement bathroom with a lot of watery mess around. On May 24 8:00 AM, I received an email titled that "Your job has been accepted," and assigned Nowthen Plumbing to fix the problem. On May 24 morning, the Nowthen tech arrived, looked at and reported the problem to his company. He told me that he won't fix the problem unless his Co has authorization surprisingly even after your email accepting job. He added that he will fix the basement bathroom leak once his boss has authorization from the Select Home Warranty, and told us that he is on phone.

The first technician assigned to me didn't show up. The second technician arrived, spent 10 minutes in the house and diagnosed me with a Freon Leak, then said he would be back the next day to fix it. He didn't return. I called the technician and Select Home Warranty and still never heard from them. On the advice of a SHW representative, I hired my own AC repair-man.

I received great service. The salesman was detailed and tried to make me comfortable. He was thorough and tried to give me the best deal. I did not doubt about switching companies. And he even helped me by waiting one day to submit it because of the closing day in my credit card which was a day after I called. And he also helped me to lock the price for 6 new policies I currently have with Choice Home Warranty. I will switch them to Select once the current policies arw due, which will be next year around August or September.

I'm hoping from your ranking that this company proves out. I was treated fairly, answered directly my questions. Offered me choices... did not overly push me... which I appreciate. I'm comparing to Home Choice and American Home Shield. I just hope I'm not disappointed because these other companies were not good for me. I'm a real estate agent and if this proves out for me I may be able to refer to my rental owners and new buyers and sellers.

Abraham ** was very nice and well knowledgeable about what he was able to provide in order to accommodate my services, needs and pay as a home owner. He also was patient with me as I continued to ask questions. I would recommend this company to family members and friends. The good thing is that they do have contractors in my area that can come out and provide services. Plus it seems that they have a high rating.

I contacted Select Home Warranty about fixing my washing machine. They contacted the appliance repair company that morning. Within a couple of hours the repair company called me and set up an appointment for that afternoon. He was very nice and friendly and was quick to asset the problems. He advised me that the repairs to my washing machine were extensive and out weighted the value of the machine but he would submit the claim to the warranty company and see what they wanted to do. Much to my surprise the warranty company gave me a very generous allowance toward a new machine or I could have the old one fixed. I was very pleasantly surprised and pleased by the amount of reimbursement. They responded quickly and I would highly recommend this company to all my family, friends and neighbors.

Zachary was knowledgeable and very helpful. He was patient with us and also helped us to save some money in the process. He sent us our warranty paperwork via email in a very timely manner. Once we reviewed we had another question and since he had been proactive in giving us his extension, it was simple to get back in touch with him and get our questions answered. Answered all our questions and we have already recommended him and Select Home Warranty to both our daughters.

At this point I have been satisfied with the process to get a home warranty with your company. Customer service has been good. I received two months free which is good for me since I am retired and on a fixed income. I was able to get my contract emailed to me to have for my records. I am pleased with all of the services that the company provides. I have not had an opportunity to use the service because I am a new customer and have to wait 30 days. I paid my contract in full for the year. If I am having to wait 30 days before I can use the service, there goes one of my free months. Overall I am satisfied.

The gentlemen was very helpful in purchasing the warranty. He gave me a good price and add in the roof leak and ice maker. Gave me a list of all the products and services the warranty supplies. He gave me a great deal on a 5 year warranty so I purchased the 5 year plan. He also advised me that since I was in the Dallas/Fort Worth area the Select Warranty has a lot of good service providers to service all my claims.

Excellent customer support with detailed information and answered all questions. This company has the best prices and coverage and is highly rated online. I hope I don’t have to use it but I hope that when I do, the experience I had buying the warranty will be just as excellent. I am excited that I finally have a home warranty and am sure that we will be completely satisfied with the work and service that we will receive.

I filed a claim for my heat more than 45 days after my policy took effect. For one week they said all vendors were booked for two weeks. I asked them to go ahead and assign and we can work out of the two weeks they refused to do so and said to call back in two weeks. I was then told to find my own and they will pay me back if they approve. Something is definitely off here. I have worked work in claims for a living for a long time and I promise you if you go that route you will never get all your money back. I finally got a manager (allegedly) and they found a vendor. When the vendor arrives he says they are slow and admits nobody wanted my job because people hate working for this Warranty company.

Very easy to deal with. USA customer service. Salesperson gave a better deal than what was advertised. Salesperson was quick to take my payment without a contract for me to view. When it came time to pay I was told that there were taxes and fees which came out to be $120 more than what was discussed. I got the contract emailed to me and there was no evidence of taxes or fees just a larger than discussed rate amount. I just bought a home and need the peace of mind that everything will work for years to come. I hope when I need the warranty everything goes smoothly.

I talked with David and he was very helpful and answered all my questions. Emailed copy of my policy quickly. Offered extended term which I was unable to do at this time. Get 2 months free include roof leak, my roof is only a couple years old, so I probably won’t need. Able to pick my own contractor and they have at least 35 contractors in my area. I had coverage with another company that I was not pleased with so I’m changing companies.

Kevin was extremely polite and helpful. He answered all of my questions and together we found a good plan for my family home. I especially liked the same day service availability. One thing to improve. I received an obnoxious amount of phone calls and did not appreciate the constant calling. It had a negative impact and it made me look elsewhere. I also felt that my cell phone number was spread once I requested a quote.

I am currently with Fidelity National Home Warranty and I am disappointed with their Limits of Liability. They have produced cracks in coverage to where it is a surprise to the customer to have to come out-of-pocket for a substantial sum to complete the replacement. I have read through the contract and terms of service of Select Home Warranty and found them to be thorough and forthcoming. I appreciate the transparency in their exclusions and terms. I am also happy to have secured better coverage at a better price. The customer service rep was helpful and sought to make sure I was completely happy. Although I have only been a customer for a day, they have made a good first impression.

All went well during my discussion with Adam. I appreciated the professional treatment and terms of the contract. I was looking for peace of mind and I believe I have found it. I look forward to dealing with Select Home Warranty Company through at least the next 6 years of this contract. I had been talking to another person in our complex and he told me of all of the appliances he had replace in the last two years. He had seven different appliances break down. That was the main reason I contacted Select. I didn't want the uncertainty of not being prepared if something broke down, especially if it was multiple units in a short period of time.

William ** was able to answer all my questions and explained that I could review the policy and cancel if not satisfied. That made the difference in getting me to sign up today. He searched for discounts for me and was able to lower my co-pay and overall contract price. Very pleased so far.

I am in the process of reading the entire policy right now. I am in new clients in the realtor. So far in customer service has been great. I have one clean for a dryer in which I’m still waiting for the repair person to get here. He had his truck breakdown and it’s taking five days. He is supposed to get here today and I will have more information at that time. So far he’s 10 minutes late but I am waiting for him to come because I need my dryer. I live on Maui. Being an island Dweller our repair people are not easy to find. We need patience. I also have a water heater claim. The vendor on this claim I am familiar with they are very good.

I was approached via email. I reached out to ask questions and told them I would call back once I read fine print online. I called back at another number and got Kevin and He answered questions for me and made recommendations. He was very pleasant. The only thing that bothered me was the offer I received via email and what the representative offered were different and It wasn't until I mentioned the online offer did the representative acknowledge it. I wish there wasn't so much playing around. It seems like there are different rates available and it all depends on who you speak with. There needs to be consistency.

Shortly after purchasing a new home we purchased a 5 year policy. Our pool motor stopped working. After putting in a claim the company that we were referred to never called. I contacted Select and they referred another company that did not call either. We opted to find our own company. After getting approval we proceeded to have our company fix the issue. We submitted our claim for reimbursement but the form they sent was a legal document that I have yet to sign. Hard to understand. I am going to call an attorney to check it out before I sign. It makes it sound like I am never going to be able to file another claim.