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Select Home Warranty Reviews

3.5
16,707 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About Select Home Warranty

Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.

Visit www.selecthomewarranty.com
Pros
  • Transferable warranties
  • Roof coverage available
  • Frequent discounts
  • Claims service available 24/7
Cons
  • Some reports of delays in service
  • Service call fee due every time a technician visits
  • Not available in IA, NV, WA or WI

Select Home Warranty Reviews

Over 10k reviews since 2013

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    1 featured review

    Our review standards

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    Page 82 Reviews 11925 - 12075
    Verified purchase

    Reviewed Dec. 18, 2018

    Talking to William ** was a good experience and he was very helpful to explain everything. He also explain about the service they do and I was very impressed about his knowledge. He also told me that Select Home Warranty is the only company to service in the weekend. He also gave me the full confidence and explain things very well. I will definitely will recommend my friends. Once I use the service I will have better idea about your company.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Dec. 18, 2018

    Select Home Warranty peace of mind for the coverage. Customer service was great. Customer service helped find the right coverage for the best price. Customer service helped suggest discounts that applied and how to it applied. Coverage optioned allowed for all that would inclusive with our home. Signing up was easy. Website was easy to use and sign up. Response was quick and thorough. Different plan package options did lack in options. Different pricing options would be great.

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    Verified purchase
    Price

    Reviewed Dec. 18, 2018

    Would have given a higher rating, however, the settlement amount seemed low considering that it is a $450.00 unit. One must consider the cost in replacing a similar appliance. The settlement amount does not come close to purchasing a similar unit. My microwave was like new. I live by myself and hardly use it! There should have been a representative from your company to inspect items such as these. If an inspector were involved he/she could authorize a settlement check in lieu of my having to send you an invoice!!

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    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 18, 2018

    I purchased Home Select Warranty - at time of warranty purchase I listed and discussed several example of situation what is covered. In my situation I specific answer all plumbing issue covered - as example, pipe leaks, faucet leaks, toilet flush not working, etc. A month later into a policy as exact situation arose as one mentioned above (faucet leak) and asked for service - I was issued service claim no. but no follow-up. When I called a day later was not it is not covered, I looked at the policy under exclusion clearly written as such. Please BEWARE.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 18, 2018

    The customer service rep was very knowledgeable and answered all my questions! Very friendly and helpful was an easy experience, he explained all the details and how the claims process works and that you can even upgrade an appliance if wanting to just pay difference! Sales rep didn’t try to pressure you into anything just helped by explaining how it all works. I’d highly recommend Select Home Warranty to all my friends and family or to anyone looking to purchase a home warranty.

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    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Dec. 18, 2018

    The techs that they use are knowable and fair... so far. I had a tech come out to fix my heater and he was not only on time but he was early. He informed me that he can be earlier and asked if that was okay. The customer service is fast and responsive to requests. It is very easy to submit a claim and within a couple days you will have a tech at your house fixing whatever problem there is.

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    Customer ServiceTech

    Reviewed Dec. 18, 2018

    I originally contacted the warranty provider on 11-28-18 to fix my heater. It took a couple of days, but they sent out a contractor. My heater worked until 12-6-18 when I called warranty company and contractor. Contractor wouldn't call me back. It took until 12-12-18 for Select Home to find another contractor to come out. Heater worked for two days. Contractor said it was probably the "Motherboard" and he would have to get authority from Select Home Warranty to replace. On 12-17-18 I called to see what the status was and Select Home said they "denied" the request due to "lack of maintenance". It's really that they didn't want to dish out the money it was going to take to fix my heater as the warranty guarantees! Watch out before you buy...they could say "lack of maintenance" for anything you submit to be fixed! What a fraud!

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    Customer Service

    Reviewed Dec. 18, 2018

    While reviewing home warranty companies, I signed up to receive information from Select Home Warranty. After carefully deliberating which company I wanted to choose, I opted out of the remaining companies' emails and phone calls. ALL EXCEPT SELECT HOME WARRANTY. THEY WON'T TAKE NO FOR AN ANSWER!!! I continue to receive numerous calls, which I now block, and have explained that I chose another company and would like to be removed from their call list. You can't get rid of them once they have your information!

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 18, 2018

    A detailed contract was promised by the phone salesperson but has not been provided. I don’t know exactly what I am paying for or what is covered. This is disturbing and I will cancel if this information is not provided. Are multiple units covered? I.e. both AC units, all sinks, all ceiling fans?

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    Verified purchase
    Tech

    Reviewed Dec. 18, 2018

    Bathroom issues - Can’t be too descriptive yet I’m still in the middle of the process but the only problem I have seen is waiting online too long to get the representatives. The contractor I chose had to get preauthorization and sat in my living room for 45 minutes to an hour before he could do anything. I will be able to tell you more as this process goes along and I see how the coverage works for the (plumber) that had to be hired that next day.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Dec. 18, 2018

    Great coverage for the price! I looked around at a bunch of different services and this one was by fast the best. Make sure you read a bunch of reviews because some of the other ones seem like scam artists. So far so good with these guys! People were helpful and friendly on the phone. Good service that I plan to recommend to others going forward. Focus seems to be on the customer which is awesome and a break from the norm in the homeownership business.

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    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Dec. 18, 2018

    We recently purchased a house and chose Select Home Warranty for our protection plan. From the time Adam answered the phone, the experience was simple, flawless and very pleasant. He was detailed and explained everything and helped to get the best plan with the most coverage... at the best price for us. Outstanding!!! We would highly reccomend Select Home Warranty to anyone that is looking to purchase a protection plan for their new house purchase. Thank you Adam.

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    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed Dec. 18, 2018

    Worst Warranty Company!!! Notice that all of the good reviews are from people who just signed up. I have had a policy since August of 2017 and have filed two claims. Both consumed hours of my time on the phone and on hold trying to get my item repaired. First issue was the heat going out JAN of 2018. It was not a priority claim and it took them 3 days to assign a company to come and check on the heating system. After getting the $450 estimate. Select refused to pay because I was not able to provide them 3 years of maintenance records on the heating system in a house that I had just bought. After battling with Select for three weeks, I paid out of pocket for the repair. Called to cancel my policy, and was transferred to a "manager'. The Manager sent me a reimbursement check for the $450 to stay with the company.

    The second issue was with my dishwasher. Filed a claim mid Oct of 2018, and it still has not been resolved. Select tells me and the repair company a different story each phone call and constantly blames the other for not paying for the repair. Today, after being on the phone for 2 hours, Select said the repair company can fix the dishwasher if the cost is less than $100. WORST COMPANY EVER... At my other homes, I had American Home Shield and never had these types of issues.

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    Verified purchase

    Reviewed Dec. 17, 2018

    Seemed to know his product/service. He answered my questions and was pleasant enough. He kept trying to get a different payment plan as to paying a year, twice, or three payments to get a cheaper rate. He said he was in New Jersey and had the plan.

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    Verified purchase

    Reviewed Dec. 17, 2018

    Select Home Warranty was very helpful in explaining everything and a very nice gentleman, I don't remember things about his name, but he knows who he was. Everyone there has a nice Holiday. I have a couple friends that may be interested, Brenda **, her number is ** and my daughter Teresa **, her number is **. That's all I can think of right now. If any more comes to mind I'll let you know God Bless everyone.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 17, 2018

    Response times are always greater than promised if there is a response at all. It took several months for a claim to be concluded and now that I am trying to submit receipts there is no response. I have emailed, faxed, called, and left a message for a manager to call me back and have heard NOTHING. In addition, we were asked to recruit a repairman for another claim rather than the company providing a repairman.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 17, 2018

    Switching from my prior home warranty service to Select Home Warranty was the best choice for me. Fast, simple and more benefits to protect my home. So far Select Home Warranty does not compare to other Average Home Services that are limited. I have not seen some items offered by other warranty companies that make this the best decision for protecting my home. I look forward to having my home covered by Select Home Warranty.

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    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2018

    Reading a lot about different home warranties pages and pages in different places then I decided to tried Select Home Warranty. The representative for Select Home Warranty was Jeff who so patiently returned my call back even when I lost the first call. I was waiting for it but as usual you can't plan to much ahead. I literally was in the other line talking with kid teacher when I got the call back. I just need to know more information about Select home warranty plan. I am glad he gave me extra help with emails for my inquiry. So I can read and see all my plan too.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 17, 2018

    GREAT service!!! I appreciate the time and how thorough the agent was with me. Very professional and helpful. He answered all my questions and did all he could to save me money. I was very happy and would recommend this company. I was very please how quickly everything got completed. I received all the information exactly as he said I would.

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    Verified purchase
    Coverage

    Reviewed Dec. 17, 2018

    $1000 to repair washer (Bosch Vision 500). $2875 to replace. You offered $250. How is this a warranty??? This washer is like new but you will not pay to repair or replace it, this is unacceptable. I have used other home warranties in the past and this is NOT the way I was treated. I would suggest no one use your company if they want to get their appliance covered. Warranty coverage should include either repair or replacement, not a token $ amount you feel like paying.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Dec. 17, 2018

    Belinda was extremely helpful and friendly. She explained everything and answered all my questions. I'm glad I called your company. Your promo offer is the best in the industry. I will use your services again in the future. Your price and coverage are the best of all the companies I researched. I will recommend your company to anyone I talk to. It is nice to talk with a friendly and helpful customer service representative in your industry when you need help in this matter.

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    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Dec. 17, 2018

    Their customer service/follow up is really horrendous. I still have not been compensation for a claim due to the fact that their approved contractor would never call/show up. They recommend that I just chose someone and have them call. I did. The contractor called and did the work. Now they have problems with how the contractor submitted the receipt after I have fronted the money. I haven't been compensated for a claim that is now 6 months old. I paid $2000.00. Select Home Warranty is responsible for $500.00 (Financial Limit). But now no one says anything. Really consider going somewhere else.

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    Verified purchase

    Reviewed Dec. 17, 2018

    Jeffrey was easy to work with and was confident in answering my questions. He was very professional. He was thorough in explaining the service and was not a high pressure salesperson. In all I was happy with the enrollment process and hope the service is as good as Jeffery assures me it is. I signed up for the multi year plan that is a good value for the industry and like that I do not have to worry about the renewal process or a 30 day wait period for the next few years. Thanks so much.

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    Verified purchase

    Reviewed Dec. 17, 2018

    I called to request a copy of my policy because I have no way to print one. I was able to put in my request and the employee also e-mailed me another copy. There was slight resistance to my request, I am not sure why but, it was honored in the end. It didn't frustrate me or anything because the employee offered to e-mail another copy. I appreciated that. Thank you. Have a nice day.

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    Verified purchase
    Price

    Reviewed Dec. 17, 2018

    Process of purchasing the Home Warranty was very simple. Compared pricing to other companies and Select Home Warranty had best pricing and best reviews. Have friends that are using Select Home Warranty and have had very good experiences when they used the warranty. They have also mentioned that the staff are very helpful. The sales team that I worked with were very good in helping me to select the plan. In addition showed me the value in purchasing a 3 year plan versus a 1 year plan.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 17, 2018

    Garbage Disposal - Very easy process! It actually made it easier to just replace it ourselves and get reimbursed than to have to schedule for a technician to come out. We have busy schedules and this allowed us to do it on our own time. Only thing I would change is I think $100 would be fair over $75 as far as an amount to replace the disposal. When we went to Lowe's, none of the disposals were under $100.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 17, 2018

    Enrollment was quick and easy, they answered all my questions on the phone and offered me great savings by going for multiple years coverage reducing as well the service fee. I could not find a better deal for the money. Select offered as well additional months for free. The coverage includes all main appliances and has additional options for specific appliances so you know what you are paying for. You can also use your own licensed technician for repairs.

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    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2018

    The representative was helpful and friendly. I got a good value for less money than my existing one year warranty, and a lower service call fee. Although I had to pay the full amount up front, I felt it was a good value. I hope I never have to use this warranty, but feel confident I have made a good choice if I ever have to use it.

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    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2018

    The rep was very helpful and made the experience personal. He beyond my expectations. I really appreciate his assistance. He was able to make an offer I could not resist, in comparison to my current plan. The customer service was excellent. Since, I am a new customer I can rate the value of the product as of now. Based on customer service, I would recommend this company to a friend or even a stranger. Now I just have to wait and see about the service related to the home warranty.

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    Verified purchase

    Reviewed Dec. 16, 2018

    I was in search of a home warranty. I heard about Select Home Warranty on television. I went online after much hesitation. The associate Richard ** was very helpful and knowledgeable. He clearly explained everything and offered me the best deal. He accurately described the pros and cons of competing agencies. He described the turn-around time and the service-call fee. I was told I have 30 days to review the policy with a complete money-back guarantee.

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    Verified purchase
    Coverage

    Reviewed Dec. 16, 2018

    Microwave was broken. The representative told us that insurance does cover the replacement of broken parts of the microwave. It saved the unnecessary $45 per visit if it is not covered. Thanks For the person to make us clear on this. We want to make sure that the item is covered or not before making an appointment. It helped us to understand the situation of Microwave. It was a nice talk & clear to us. Thanks a lot.

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    Verified purchase
    Price

    Reviewed Dec. 16, 2018

    Thanks again for the great service. Your prices were very competitive and your extra months of free warranty really helped to put you over the top of your competition. I will be sure to recommend your company to others that may be looking for a home warranty policy in the local area. I look forward to working with you guys over the next year and hope the quality of service that you provided in setting up the policy continues. Thank you again.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 16, 2018

    My husband and I were calling different Home Warranty companies to check prices/services they provide since our home is 16 years old now. I was a little hesitant to remain on the phone when I initially called because it was a computer that answered and immediately put me on hold. However, I was impressed when Richard ** ask how he may help me within the first 30 seconds. Richard ** answered all my questions and was very professional while taking my order. He was very pleasant and made the entire process simple and fast. Thank you.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 16, 2018

    The call was VERY scripted and he talked me through a possible discount that didn't even apply to our family. I had to read the fine print to realize 3 things are NOT covered that weren't called out on the enrollment call. Disappointing experience and makes me want to move on to another company.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 16, 2018

    I am a new home owner on a limited budget. We were concerned about unexpected expenses and we were looking for a way to minimize that potential. I am impressed with how swiftly they responded to my inquiry and how quickly I was able to get all of this information. Daniel was very professional yet personable. He was very patient in clearing up any confusion and concerns. He is definitely an asset to the Select Home family. I am already breathing a little easier knowing that I have some extra protection. I feel I got the best deal possible and all of my questions answered.

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    Verified purchase
    Claims Handling

    Reviewed Dec. 16, 2018

    We purchased this home recently and our realtor let us know about home warranties and how she thinks everyone should have one. Well we looked online and saw Select Home Warranty had the best deals and had amazing reviews. So far we are very pleased with the ease of process! We haven’t had to file any claims yet but so far every time we’ve had a question they have been incredibly helpful and they even went out of their way to find us even more discounts!

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    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Dec. 16, 2018

    Based on excellent reviews, I chose Select Home Warranty for both my home and vacation property. I spoke with Nathan, who was friendly and knowledgeable. Compared to other policies I have had in the past, the price was very reasonable and their coverages are great, thus I chose their platinum package. The $60 copay per claim is one of the lowest I have found. I am anticipating excellent service should I need to file a claim!

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    Verified purchase
    Price

    Reviewed Dec. 16, 2018

    I have had no work done yet. I was just reviewing Nathan, the agent who sold me the policy. He was very nice and offered me a great price, plus a free month! I look forward to trying them when I have a need. I have had bad experiences with other companies in the past. Broward Factory Service, or BFS was awful! I am hopeful that Select Home Warranty will do a much better job and live up to their promises. Thanks, Nathan!

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    Verified purchase
    Claims Handling

    Reviewed Dec. 16, 2018

    The repair person selected for my claim by Select Home Warranty communicated the problem very well, was timely regarding our appointment and knowledgeable about my unit and the requirements to repair it. This repair required parts for a very old heating unit (25 years) and they managed to get the approval from Select and the parts were received by repair company and installed within 2 business days. This was my first claim with Select Home Warranty and I am happy I switched from another home warranty company to them. The switch was not based on poor performance but on economics, and Select is as good as my prior company for substantially less money, especially if you purchase a year at a time.

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    Customer ServicePrice

    Reviewed Dec. 15, 2018

    Roof repair - When the repairer came out he was precise and made sure the job was done. The warranty company paid the majority cost of the repair and I had a low deductible. I wasn't very happy in the beginning and unhappy with the experience. They had the wrong email address for me when it was time for them to send me the repairer and a manager told me he would be calling me and I never received a call which prompted me to be upset.

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    Verified purchase
    Coverage

    Reviewed Dec. 15, 2018

    There was a large water leak out by the street in the meter compartment. Apparently the water pipe that was broken was part of the city's property, not mine, so by technicality, I was not covered even though it was affecting my home and water bill. The company Select Home Warranty chose to fix my problem was prompt and professional and got it fixed, but I am just irritated the warranty did not cover the cost of the repair.

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    Verified purchase
    CoveragePrice

    Reviewed Dec. 15, 2018

    I was contacted through email about the home warranty system. I had been considering acquiring a appliance home warranty for several years. The agent was very knowledgeable and kept coming up with different ways that I could afford the service at the lowest price. I just could not afford to put out $1750.00 at one time of five years of coverage. He was able to get it down to 3 1/2 years with a $45.00 deductible.

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    Verified purchase

    Reviewed Dec. 15, 2018

    Just a few to say how much I appreciated the attention Sol ** demonstrated working with me today. He politely and completely answered all my questions and concerns which enabled me to make the decision to purchase my home warranty from Select. After reading through the contract I did notice one error. That with me purchasing coverage for 2 yrs that the claim deductible was to be reduced from 60.00 per claim to 50.00 per claim. I'm sure that with everything else being so detailed that this is merely an oversight and will be corrected. Please feel free to contact me and send me a corrected contract. Thank you.

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    Customer ServiceClaims Handling

    Reviewed Dec. 15, 2018

    My experience is that customer service is generally good and easy to reach. However, claims department could do a better job in communicating with customers about their claims. Speed of Reimbursements also could be faster. My biggest issue was with the assigned service companies. I found that the technicians/companies assigned to my claims were totally unresponsive and painful to deal with. I guess that’s not Select Home Warranty’s fault but they should implement some review process to weed out these horrible companies and deal with those with decent reputations.

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    Verified purchase
    Coverage

    Reviewed Dec. 15, 2018

    This looks like it should be a good company; after comparing a number of other companies, this one is cheaper than cheaper than the rest. Since we just signed up, I am not sure what else to say. We called to be sure the appliances are not prorated, and they weren't. Other companies wanted more for their yearly coverage, and Select Home Warranty only charges $60 for a service call. We made sure that the important items were covered for us. We have some appliances that are out of their home warranty.

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    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2018

    My salesperson was great and to the point. When I answered the phone he told me who he was and asked if I was interested, I told him yes as I had been looking for this plan for a while, he had the best deal I had come across. He told me what he had, did not pressure me and when we were through he said goodbye and did not keep on and own. Your company will greatly benefit from this man. Make sure you keep him.

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    Verified purchase

    Reviewed Dec. 14, 2018

    Wanted to know who local contractors are for Select Home. Representative sent email with needed link. Representative inquired about my age and military experience. I told him about my army term and my age. He told me that I was eligible for a discount if I paid for my coverage in two payments. Now I don't have to worry about monthly payments and I have saved money. I will tell my friends and neighbors about Select Home Warranty.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 14, 2018

    Incredible experience. It is not every day that we get to speak with a customer service representative who is both knowledgeable and exceptional. Abraham was awesome! I will be recommending all of my neighbors and speaking to our HOA for more of my neighbors. I can't wait to reap the benefits of your coverage. I have compared your company to others and you have the most inclusive comprehensive program I have found thus far. The value I feel that I received today far outweighs my current company. I am so happy that I went on my search. I know there are more consumers just like me who continue to go with their original warranty company thinking they have no choices, no options. Thank you so very much.

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    Verified purchase
    Coverage

    Reviewed Dec. 14, 2018

    The representative informed me of the coverage and gave me multiple options to make the transaction affordable. I am in the process of moving and would find an emergency financially difficult at the moment. He made me feel like I was making the right decision and that if anything does happen in the next few months I don't have to worry about being shocked at any expense. Thank you for helping to make my move easier and relatively carefree.

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    Verified purchase
    CoveragePrice

    Reviewed Dec. 14, 2018

    They answered every question in detail. The coverage options were easy to understand and we were able to pick what we needed. Pricing is very reasonably. Agent was very courteous and patient providing all the required information. Very good company. I hope we won't have to file a claim but I know they'll be there if we do. Very easy process to sign up. We also got a discount and a couple of extra months for coverage.

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed Dec. 14, 2018

    I contacted your company in order to research home appliance warranties, and received a phone call within minutes of closing the app on my phone. The sales associate Jonathan was helpful, knowledgeable, and guided me to the best choice for my particular needs. Hopefully I will not need to use the service, but I am confident that the entire process of any service call will be handled with the same professionalism as my initial interaction. Thanks.

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    Claims HandlingCoverageSales & Marketing

    Reviewed Dec. 14, 2018

    I added them as a home warranty to my home. I filed a claim for our heater not heating. After a 24 hour delay they stated that they have denied my claim. They did not send anyone to our home to assess the situation. They stated that it was a condenser leak, which is not covered. However, after having a reputable company coming out they fixed the issue and also told us that you cannot see a leak due to Freon evaporating so quickly and that was not the issue at all. This is a scam company - all of their "positive" reviews are on the purchase transaction and not the work. Buyers beware, do not use this company.

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    Verified purchase
    Tech

    Reviewed Dec. 14, 2018

    I have been waiting for over 3 months for someone to send a repair technician to look at my oven. I have been given techs that do not service my area or that do not have an agreement with Select Jome Warranty. I constantly get the runaround and mo results and mo callbacks from management as requested. This company appears to be a scam operating company that has no desire to fulfill their service agreement with disabled seniors who pay and expect service that they promise to provide. I was initially charged twice upon initially signing up. I am totally disappointed and upset with this company and have and will continue to warn consumers to beware before purchasing a contract with Select Home Warranty!

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    Customer ServicePrice

    Reviewed Dec. 14, 2018

    The only thing that I was not happy about was that I had to wait almost 2 months to get an email with the cost approval for my garbage disposal. I called in to get my Garbage Disposal fixed, and I was said to get it replaced and I will be given an approval amount email. It has been 2 months and I received the email today to help let me fetch a disposal, now the next steps are to buy the disposal myself and get it fixed. It would have been great if there was a quick turnaround time to resolve the problem and if Select warranty would have taken the ownership of getting someone replace it for me. I call Select warranty many times to get an answer or the email, it was really frustrating. Hope things work out faster for me now. That said, the customer support was very helpful, but the issue was that there was no action on my case for a long time even after the many follow ups.

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    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2018

    Jeff was pleasant and courteous. I rate him 5 stars. Jeff was knowledgeable and answered all of my questions. I was in the midst of calling other companies such as American Home Shield, Choice Warranty and Total Protection. Jeff provided me with the information. Jeff had good customer service. He gave me his direct number and said, "Call when you have questions." I will recommend Jeff to my friends if they are looking for a home warranty. This is my first time using a home warranty.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 14, 2018

    Daniel ** called me before I even had a chance to finish reading the web page. He provided Excellent and fast customer service. He was very courteous. He asked me if I had any questions and he promptly answered the few questions that I had. This is the fastest service that I ever had from any representative. He explained the promotional opportunities clearly as well. Hopefully my positive experience with Daniel ** will be duplicated when I actually need a service call. We will see.

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    Reviewed Dec. 14, 2018

    Adam was very helpful and was able to provide me with a great warranty pricing pack. I have reviewed the contract sent to me, which indicates the contract term of 5 years (which is correct). I'm assuming that where it shows "MONTH FREE" 12 months is my 6th year of coverage included in the contract for free. As I have indicated, Adam was very helpful but was throwing numbers around extremely fast where it was hard to keep up with him.

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    Claims HandlingPunctuality & Speed

    Reviewed Dec. 14, 2018

    I got the warranty with them thinking they’d actually cover things as they said. WRONG! I gave them all my records of maintenance for my ac and they denied the claim saying it wasn’t properly maintained when IT WAS. They offered me $150. So I’m waiting on my reimbursement check but I’m canceling my service because they suck hard. So now they say if you cancel you can’t get a reimbursement!! What kind of bull crap is that? So they try to make you pay for your reimbursement. I HATE THIS COMPANY!! IT IS THE ABSOLUTE WORST AND IF YOU GET THEM YOU ARE A DAMN FOOL. They don't even let you speak to managers simply stating no one is available. REALLY?! EVERY TIME? GTFOH!!

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    Customer ServiceCoverage

    Reviewed Dec. 14, 2018

    Haven’t used the service yet but the initial ordering process went good. They have a lot of discount offers I was able to use one! Hoping to not have problems but always good to be prepared. The person I talked to was nice. It did take a while to go through all the offers but he understood what I could afford. Received plan information in email as promised. Plan information seems clear. I have used another company before that didn’t cover many things.

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    Customer ServiceClaims Handling

    Reviewed Dec. 14, 2018

    I believe Select Home Warranty were very responsive to the water heater claim I submitted. They were fair with their final resolution by highlighting what my warranty stated to leave no confusion or have me mislead. I understood my options and was able to move forward which is all I could ask for. I plan to continue my relationship with Select Home Warranty and the less I have to call them, the better it is for me due to no issues being in my home.

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    CoverageRefunds & Payouts

    Reviewed Dec. 14, 2018

    Microwave - Repair people came and stated was fan. Home warranty says will only cover up to 150 in repair cost and I will cover the difference. Maybe I missed that on my contract but never had to pay for repairs with American Home Shield. Just paid my deductible and they fixed the issue. Never got charged for repair or had limit. Not sure what the cost of the repair know only a fan motor so we will see what the final cost is and if high then will switch back to American Home Shield.

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    Customer ServiceClaims Handling

    Reviewed Dec. 14, 2018

    The gentleman called me in the afternoon and I asked him to call me back in the early evening. He called as promised and this time I had a pencil and paper to write down what he was offering. The whole experience of signing up for the warranty was painless with no pressure! Since I just signed up, I haven't had the need to file a claim. When and if a problem occurs in the next 3 years+, I will then have the opportunity to share my experience with the services rendered and value of having an extended warranty.

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    Reviewed Dec. 14, 2018

    The customer service representative was Abraham **. He was polite, professional, knowledgeable of your product and services. He went out of his way to give me the best deal available. I am looking forward to doing business with Select Home Warranty. Thanks. He was pleasant, good-natured, articulate and cheerful.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 14, 2018

    She is simply the BEST. Belinda was unbelievably fast smooth patient and amazingly professional. She answered all my questions and made this purchase process very efficient. She also set me up to be able to quickly and easily transfer this purchase to the buyer of my home when that time comes. She walked me through the areas that this protection covers, she advised me of the 30 day waiting period and provided me options as to when (now or at closing) I wanted this to be available to the new buyer. I don't normally take time to send such information but in this case Belinda made it very easy for me to do and be motivated by her true professionalism. Belinda is a credit to your organization and I will because of her call upon you again.

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    CoveragePunctuality & Speed

    Reviewed Dec. 14, 2018

    Very happy with the repairs done by Dustin. On time, professional, and knew what he was doing. Main problem, dirt coming up thru shower drain, will be looked at again if it continues to be a problem. Fixed both toilets. Replaced flapper in one. The faucet which was dripping needs a new cartridge, which is not covered by this policy. As this bathroom needs some serious updating Dustin advised purchasing a new faucet and not bothering with the cartridge. Decided to turn off cold water until I have purchased the faucet.

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    Reviewed Dec. 13, 2018

    We were very pleased with the information on an account with Select Home Warranty. Mr. Kevin ** had informed us about the plan that would meet our needs and the pricing for the plan. We had previously had our service with Service America and we're looking for a plan to meet the service provided by them. Mr. ** was very knowledgeable and satisfied our needs. We look forward to a long relation with the company. We were with Service America over 20 years.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 13, 2018

    David was prompt and on time. Honestly I was surprised at how quickly I was called. We laughed saying it can’t be that soon! Very professional polite. Wanted to show up ASAP. Not to mention another company’s name but from what I see that this company so far I am more than pleased from what I had before. I would highly recommend your company. Very impressed with what’s been done so far.

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    Customer Service

    Reviewed Dec. 13, 2018

    I just want SHW to know that Alan ** has been a great help explaining the options for the Home warranty. It has been a Great Experience! He is an excellent customer service representative. I also saved 30% by using the (SAVE 30) offer sent to me by e-mail. I will recommend this company to family and friends. Thanks again for your help Alan. I have had AHS in the past but look forward moving on with a better rated warranty company. I purchased this warranty as a Christmas gift for my mom.

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    Customer Service

    Reviewed Dec. 13, 2018

    Very professional and knowledgeable about products and services. Customer service representative recapped the conversation and thanked me for calling. I am very eager to learn more about your services and products. My daughter referred me to you after she experienced excellent customer service.

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    Customer ServiceTech

    Reviewed Dec. 13, 2018

    We recently had a water leak in our Attic and I called Select Home Warranty early in the morning. Due to an extraordinary workload that day, we had not heard from the Select contractor by mid morning so, I called Select again to see if there was anything else that could be done to expedite - being totally without water in our home was quite an ordeal, especially being without bathroom facilities. To our surprise, Select made an amazing offer: If we could find a plumber that was readily available, they authorize us to contact that plumber with the understanding that we would be reimbursed. We contacted a nearby plumber that we had used before and the repairs were done in short order. Thank You, Select Home Warranty!!

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    Claims HandlingTech

    Reviewed Dec. 13, 2018

    We were in the 11th month of our warranty and our stove failed. The process to contact them was easy, the employees were very friendly and helpful in getting the process started. We ran into a snag with their contractor in the area, but they provided us an option to locate our own contractor and provided clear instructions on how to file a claim using the contractor we chose. This was not an issue with Select Home Warranty, but with the local contractor they use. I would recommend them to others.

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    CoveragePrice

    Reviewed Dec. 13, 2018

    Of course everyone has to find the best deal and go back and forth trying to do it. Abraham was such an easy to talk to guy with great personality. Any questions I had some being very blunt, he answered with confidence letting me know that this agency is the best. He assured everything I was nervous about was taken care of. I will definitely be using them from here on out. The best price, coverage, service call time frame, and be protected fully on your home. Thank you so much Abraham!

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    Customer ServiceCoverageTech

    Reviewed Dec. 13, 2018

    I recently contacted 4 home warranty companies and chose Select Home Warranty for several reasons. I was not happy with my present provider. Select Home Warranty had the coverage I wanted. They covered every thing I wanted at a reasonable cost. There was an additional two month's worth of coverage at no additional cost. Jeff ** was able to work out the financials with me. He was very knowledgeable the warranty. He was able to answer all my questions to my satisfaction. There was no pressure to purchase this product. It was a pleasure doing business with him.

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    Customer ServicePrice

    Reviewed Dec. 13, 2018

    Wonderful customer service. On the phone the gentleman was so kind and so informative. He took the time to look up my system to make sure they could fix it. He really was so easy to work with. The price was great. I am looking forward to seeing what your service is like. I have heard all good things when reading the reviews. You are rated number 2 for the top ten home warranties. You are almost more reasonable than the others.

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    Reviewed Dec. 13, 2018

    Isaac was very helpful. I would recommend them to take a look and see what they are missing and I hope that this is informative enough for them to call in the future. Thank you for reading and hope you have a nice holiday! Definitely would recommend to family and friends.

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    Customer Service

    Reviewed Dec. 13, 2018

    After hanging up on last two salesmen at other companies, I did not want to call another. However, Fred was calm, not pushy, and answered all my questions without rushing me. If I don't like you - won't buy your product! He explained everything clearly and was professional. He also moved by policy start date up so there wouldn't be a lapse in coverage with current warranty company. Not a good time to spend a lot of money, but the offers made and having my rates locked in was too good to pass up. Thank you.

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    Customer ServiceCoverage

    Reviewed Dec. 13, 2018

    Signed up on 11-28-2018 and did not receive my policy. Called today and got it within 5 minutes on my email. Mya was very nice and efficient in her conversation. I am happy to get my confirmation of my policy. I am happy to know that I have my appliances, well and septic tank covered in case of failure. I saw that Select Home Warranty was rated pretty high on the internet which is why we chose them to cover our home.

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    Reviewed Dec. 13, 2018

    Mark ** was very helpful and very informative and giving us the information we needed to purchase the Home Warranty. He was very helpful and giving us all the options on buying a five-year contract as opposed to a one-year. He also went over all of the items that would be covered and what to do if we ever had a claim. We realize that there is optional coverage that we may contract for if we decide to. He was very pleasant she does not pushy and in my opinion a very good salesperson.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Dec. 13, 2018

    I bought a three year whole home contract with Select Home Warranty for this 4 year old home primarily to cover my two Heat Pumps. The salesman said they were covered when I purchased the contract. One of the pumps failed in November and the company after a week of cold weather finally called and said it was not covered due to Freon Leaks exception in the contract. I argued it was an evaporator coil that failed and not specifically a Freon leak to no avail. The Freon exception was in the very fine print but that is not the salesman sold me and he never mentioned any exceptions.

    The repair cost me almost $1600 and when they called to disapprove the repair they said they would send me a $300 courtesy check when I sent them the repair invoice. I have sent the invoice six times, repeat six times but their claims department has ignored me and refuses to even answer my emails or acknowledge their promise of a $300 courtesy check. I have reported them to the North Carolina Attorney General in the hope that I can recoup at least the $300 courtesy check they promised me. Stay away from the company and if you do purchase a contract read the extremely fine print because they will do everything to minimize their costs/profits.

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    CoveragePunctuality & Speed

    Reviewed Dec. 13, 2018

    I am pleased by how quickly I am able to speak with a live person and even have a specific person that I frequently contact for details to my account. Isaac ** is my go-to person and always answers my questions quickly and effectively. Even though it is a large company, I never feel like a number. I have used this company for a couple of years so far and feel the coverage is transparent and fair.

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    Customer ServiceCoverage

    Reviewed Dec. 13, 2018

    Johnathon ** made my day. He made the entire process a delight. I had multiple warranties from my utility companies and felt that I was being nickle and dimed to death for minimal protection. I was constantly receiving mail informing me of how this, that and the other thing wasn't covered and the risks involved. They offered no consolidated plans. Now I have one warranty for much less money and practically everything in and outside of my home is protected and all my responsibilities are met. Most importantly is that in a simple 5 to 10 minute phone call this was accomplished. Thank you.

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    Customer ServiceCoverage

    Reviewed Dec. 13, 2018

    Purchased home warranty. My customer service representative was Mark ** who provided excellent customer service. Truly professional, explained policy and was courteous. I am very satisfied with the appliances and systems covered. I look forward to having a lasting relationship with the company. I am still reviewing the contract and will contact the company if any questions or concerns. I hope the repair process is simple and without hassle. Thank you. Please relay my thanks to Mark also.

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    Reviewed Dec. 13, 2018

    Sam was courteous and considerate of my needs. He explained the options well to help me make the right decision. The plan offers the option to review and use with appropriate refunds depending on my experiences with the policy. Sam kindly introduced the longer term policy so the cost would not increase in future years and be less costly overall. The lower service fee of $45 was most appreciated also to control costs for each repair.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 12, 2018

    So easy. Individual was so patient and helpful. Reviewed several companies and feel very comfortable with this one. One company I reviewed absolutely rang my phone off. Select did not do that. Explained fully what they coverage i.e., service call time and initial charge for a service charge. The platinum plan seems to cover everything. Some I probably won’t need or use but price was really good. Should we ever have to use this, I feel confident we will get great service. Discounts were most helpful.

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    CoveragePrice

    Reviewed Dec. 12, 2018

    I talked with a well informed salesperson. He answered questions clearly and made the process pretty simple. Overall, the cost seems affordable. My spouse remains skeptical. We will all see with time how the coverage works.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed Dec. 11, 2018

    Updated on 12/17/2018: Due to the fact that something happened within 90 days of me taking possession of the property, they only covered $150 of the repair costs (over $2,000). That is not how the policy was explained to me. I was told that anything over the $60 service call would be covered. The devil is in their fine print, and to add insult to injury it has been 3 weeks since the process started. They sent me an email stating that my claim had been approved and to have the work done AFTER I sent them receipts that I ALREADY had it done over a week ago. Instead of mailing me my check, they requested I call them when I emailed to check status of reimbursement. I called, and was on the phone for 30 minutes and was told now I have to wait for another EMAIL of a form I have to fill out, turn in, and then wait AGAIN for reimbursement. This is ridiculous!

    Original review: I had an inspection on a property in September. It was deemed that everything was in working order; however, within the first couple of weeks the A/C and furnace had to be replaced. We did not realize at the time but it was due to faulty electric issues. It was too soon in our policy for anything to be covered (30 day waiting period), so we forked over $3,000 after some hefty negotiations with the A/C company. Now 3 months into living in the home, when our electricity went out in half the house we were informed that because it was a holiday no one could come out for almost a week; however, we were allowed to contact our own repair person and receive reimbursement later for any covered expense.

    We had the repair people come out, and it was determined that there was damage to the ground wire somehow after we moved in. I contacted Select Home Warranty, and it took them almost 3 weeks to approve the initial receipts and approve for the policy cap of $150.00. Really? On a $2,000 repair you only cover $150.00, even though I was sold that it was just a $60 service call and the rest would be covered by the policy. Good thing that I had like 7 contractors come out, because otherwise I would have been out another $1,500 for the same repair from one of the bigger companies. VERY DISAPPOINTED that I was basically lied to about the coverage. I was never told there was a limit when I purchased the policy. I feel that there should be full disclosure by the sales people so that new home buyers do not get screwed by sneaky sales people.

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    Reviewed Dec. 10, 2018

    I was very pleased with the assistance that Nathan ** provided for me. He was extremely knowledgeable and provided me with the options for my needs. I feel more comfortable knowing that I will not experience a large hit to my bank account. Since I am on a fixed income this gives me a sense of relief. Plus the fact that their co-pay is less than their competitors. I would recommend Select Home Warranty to anyone.

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    Reviewed Dec. 10, 2018

    I am proud to join Select Home Warranty family. Just in case I have to use this. I did my homework with looking at reviews online with all home warranty companies. The salesman name Bob was the one who sealed the deal. He assured with my platinum package if anything goes wrong I will have no worries. He was friendly, knowledgeable, and put all my concerns and fears to rest. I do now have a peace of mind with my choice in Select Home Warranty...

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    Customer ServiceCoverage

    Reviewed Dec. 9, 2018

    Just signed up for a 14 month home warranty. Got the Bronze program with pool coverage. Customer service was very good. He explained the program and coverages. My home is for sale and he explained it is transferable when home closes to the new buyers. Excited to have coverage while selling our home so it protects me while selling and transfers to new buyers to have for protection when they move in to their new home.

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    Reviewed Dec. 9, 2018

    Very courteous and informative. He was not pushing as most salesmen are. All of our questions were answered as well as things we hadn't thought to ask. The satisfaction guarantee really hooked us. So that if we are not happy with the service we can cancel if we want. And Sam gave us the info, matter of factually not as a push for us to buy. We were impressed with the company and the salesman... hope it stays that way.

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    Coverage

    Reviewed Dec. 9, 2018

    I was happy with the purchase experience. The sales representative was pleasant, patient, and helpful in his explanation of how the service works. He even took the time to provide comparative information of other competitors with an open and honest perspective. I did not feel he negatively spoke of the others offering the same products. The coverages appear to meet what I was looking for, but until use of the services, I cannot rate coverages any higher.

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    CoveragePrice

    Reviewed Dec. 9, 2018

    Kevin ** was very helpful and friendly. He gave me many discounts that he found that were not initially listed on website! I would definitely buy their warranty program again. I tried others and they were high volume pushy salesman, but Kevin was not. I read all the reviews and everyone has seemed very pleased with their warranty program. It was also less expensive than the competitors. I have peace of mind knowing I have all the coverages that are offered.

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    Coverage

    Reviewed Dec. 9, 2018

    Daniel answered all of my questions and provided me a great deal on the warranty! He was friendly, professional, and helpful, and I'm confident that the warranty he sold me will provide the coverage I'm looking for.

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    CoverageTechPrice

    Reviewed Dec. 9, 2018

    The sales rep I spoke to was very knowledgeable and helpful. He worked with me to get my business allowing us to both get what we were wanting from customer and service provider POV. He did a little research on other providers for me to compare which was helpful. I was able to make a knowledgeable decision on who I wanted to go with because of this. The price was very competitive and the amount of things covered was pretty nice.

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    Price

    Reviewed Dec. 9, 2018

    I was very happy with the representative and price of the plan. I have also recommended the product to my father. I hope to not need any major repairs but I feel protected now if I do. I will keep the policy if all goes well the first year.

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    Reviewed Dec. 9, 2018

    We hadn't really thought about getting a home warranty because we had one in the past and it seemed more of a hassle and a pain when we did need help. So we made the call just to see what the cost would be and what it would cover. Isaac was so helpful. We asked a ton of questions and he actually listened and didn't try to talk over us. We are business owners and I sincerely hope our employees represent us as well as Isaac represents your company. We did end up buying the 5 year plan and feel like it is a great value for the money.

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    Customer Service

    Reviewed Dec. 9, 2018

    I had not ever thought of a home warranty because I never thought it would be worth it. When I made the original call I wasn't sure what I wanted or what I expected because I had never had a home warranty. Isaac ** was so very patient and helpful and took the time to explain everything and answer all my questions and concerns as well. After all was said and done I decided on the 5 year contract because it seemed the best to serve our needs and best value for our money.

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    Customer Service

    Reviewed Dec. 9, 2018

    Received great service when shopping for a policy. A great discount on multi year policy that is completely risk free. Looking forward to great customer service since we have had poor customer service in the past with a different home warranty company. So far Select has reached out to us, answered our questions and gave us options to fit our direct needs. I recommend that if you are searching for a new warranty that you give them an opportunity to service you.

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    Customer ServiceClaims Handling

    Reviewed Dec. 9, 2018

    THEY DENY EVERYTHING! I have put in 3 claims and they send out a technician to diagnose it and then they deny the claim!!! I have a clogged sink that I have been dealing with for over a month because of Select Home Warranty. I submitted a claim for the clog. They sent out an un-licensed, un-registered and uninsured handyman instead of a plumber. He hooked up a shop vacuum to my sink and said it was fixed which it was not. He demanded $450. My young children were home with me and a thief was standing in my house demanding money from me. I called the warranty company after he left and explained what happened. They said my case was sent to a manager for review. I waited a week and they did not return my call.

    The next week I called them 5 days that week requesting that the manager Giovanni to return my call. The service representative would put a call note in and said he had 24 hours to contact me and he never did. The service representative also explained that call can never be routed to a manager. The 5th day the service representative informed me that managers do not return calls at all and I have to send an e-mail to the company’s general e-mail. NO ONE EVER CALLED ME BACK. THEY JUST DON'T CARE! Long story short Select Home Warranty sent a con-man to my house, I did not get my sink fixed and I was never reimbursed the $450. This is the worst company EVER!! NEVER USE!!

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    Customer Service

    Reviewed Dec. 8, 2018

    I wanted to thank you for this new home warranty and specifically I want to express my gratitude for the personal, kind and professional service provided to me by Sam **. Others I spoke with were kind of slick and pushy and came across as impersonal and selfish. Mr. ** was the opposite and he showed patience and strong interpersonal skills. I was glad to become a customer with him on the other end of the phone. Thank you.

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    Punctuality & Speed

    Reviewed Dec. 8, 2018

    The person that I talked to were very good, helped me. Just keep up the good work. I asked for my contract and I had gotten it very fast. I would recommend it to all my family and friends. My experience with Select Warranty, four stars. I like only have to pay sixty dollars when they come to my home for service. I also like to thank Sol and Adam for their help. They went out of their way to really help me. They went over the policy with me, and ask me for feedback. Once again I say well done.

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    Reviewed Dec. 8, 2018

    The gentleman that worked with me to join was very helpful. He answered my questions and gave me confidence in your company. Please tell him thank you and GOD Bless. I wish ALL of you a very Happy Christmas and prosperous new year. I have just come through hurricane Michael and God blessed me by protecting my home. I also feel that HE has led me to join up with your company. I look forward to being with you for the future. Again I wish you all well and good health for the coming year.

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Dec. 8, 2018

    Our Samsung Dryer started making loud noises and so we called for a service call. Select Home Warranty sent out Kevin's Appliance Repair and they found the issue to be a bad pulley and a belt. It was fixed quickly and efficiently with our cost only being the $60 co-pay. Select Home Warranty covered our claims as stated in our policy without argument. I highly recommend Select Home Warranty for anyone that needs to maintain a tight budget. The monthly cost plus only needing the co-pay makes it easy to keep our appliances maintained.

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    Reviewed Dec. 8, 2018

    My realtor enrolled us. Thanks to Anne **! Great Tampa Bay Realtor. Looking forward to hopefully not having to use our warranty in the near future. Home Warranties are a very good thing. Peace of mind. We have never had a Home Warranty before. The peace of mind it affords is really special especially in a home you know nothing about and in a strange city. Thank you to our realtor for her generous and gracious gift of a home warranty. So far so good.

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    Reviewed Dec. 8, 2018

    Was contacting for transfer info that was not supplied to us. I finally found the number to contact your agent for my policy number. Had been lead in a circle for a few days till getting the right contact number. Still need some help please. The rep was courteous and gave me some vital info but I need a follow up please. I would like to speak to the rep helped me last time.

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    Customer ServiceClaims Handling

    Reviewed Dec. 7, 2018

    The sales representative seemed to be in a big rush to complete the transaction and did not explain very much about the policy before he hung up the phone. I was left wondering how to submit a claim what rules and specifics there were for submitting a claim. Very confusing and did not leave me with much confidence in this company.

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    Customer Service

    Reviewed Dec. 7, 2018

    After speaking with him on the phone, Alan did a great job explaining everything clearly. I am very happy with both the product and service I have received. I hope I never have to use the policy, but I am confident that it will be money well spent. Based on what I have experienced so far, I have recommended Select Home to several of my friends. If it works as well as it was presented, this policy will be money very still spent.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed Dec. 7, 2018

    Purchased their Platinum Care Policy which supposedly covers everything. My water heater started leaking so I filed a claim. The technician they sent said I needed a new water heater. Select refused to cover the claim because they don't cover leaks in water heaters. They have a disclaimer in their policies, Paragraph 9.1.2, that basically exonerates them from having to cover ANY claim. Spent a week on the phone with a manager **, who arranged for another technician to evaluate the problem. They never called and when I contacted them they said they only cover electrical problems. Then they tried to send the first technician out again. They finally agreed to terminate my policy but charged me $175.00 for NOTHING! Worst experience of my life!

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    Reviewed Dec. 7, 2018

    The other warranty companies had extremely pushy sales teams but Alan ** at Select Home Warranty answered all of my questions and seemed genuinely interested in getting me the right policy for my home warranty needs. I haven't used the service yet (and hopefully won't need to!) but I am very pleased with the new customer onboarding process. The ultimate thing that tipped my buying decision was reading reviews. It came down to a head-to-head matchup between American Home Shield and Select Home Warranty. Both companies had the most favorable online reviews but Select was almost $200 cheaper per year. Hoping the ongoing customer experience stays positive. Happy so far!

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    Customer ServiceTechPunctuality & Speed

    Reviewed Dec. 7, 2018

    Copy of Contract - I asked, I received it immediately. The tech person on the other end of the computer was nice, professional and prompt in their response. I got the copy of my contract almost immediately. Now to make use of the warranty, not that I want to but I can tell things are starting to fall apart so before I die (I'm fighting cancer now) I need all the help I can get to get as much out of my home when it is time to sell it once I'm gone. Thank you.

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    Coverage

    Reviewed Dec. 7, 2018

    Explained program and that I could cancel if I changed my mind.... value seems fine if we decide if we can afford to pay lump sum in advance. Would like to have seen ice maker and stand alone freezer and second refrigerator covered as well. Impressed with company chosen number 1 last two years, that helped us to chose your company. Also impressed that our area was so well covered by service companies which means quicker service when in need of a repair. Also liked the idea that if you could not repair that a new compatible appliance would replace the unfixable one at no additional cost to us.

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    Price

    Reviewed Dec. 7, 2018

    My experience was excellent with Johnathan, your staff member. He was courteous in all efforts and waited patiently for me to talk to my wife in deciding to go into a longer plan. I am happy with the price and I hope to service will continue to be the same experience as I had with Johnathan. I talked to other friends about this and all agreed the deal was great and it was a pleasure to work with Johnathan and his patience.

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    Customer Service

    Reviewed Dec. 7, 2018

    Select Home Warranty representative, William **, was knowledgeable about service offerings and was able to enroll me without an issue as of the date/time of this email. I did reviews online and select home warranty appeared in the upper part of the companies providing home warranty services in the North Carolina. This will be my first experience with the Select Home Warranty company and I am hoping it will be a good one so that I will continue with them.

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    Customer ServiceTech

    Reviewed Dec. 7, 2018

    Enrollment was easy and agent, Abraham ** explained benefits well. I am a little worried because deal is a bit too good to believe but I did received an email so will be able to review benefits and I like the fact that I can cancel anytime. I am looking forward to learning how knowledgeable the repair techs will be.

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    Customer Service

    Reviewed Dec. 7, 2018

    My service was SUPERB and professional, will be recommended not only your company but the David to help the next person I know to get your home warranty. He was kind, friendly, and explained things to me so that I can understand, and very patient. Offering a great customer service on behalf of Select Home Warranty Company. I would also like mention that you offer good service packages for excellent rate plans that are great compared to other companies.

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    PriceRefunds & Payouts

    Reviewed Dec. 6, 2018

    Good job explaining options available. Ultimately received good value in the cost per month and service fees, albeit as a result of pre-paying for 3 years. Good feature that we can cancel later and receive a pro-rated refund for unused months. Overall the process was pretty simple. Looking forward to seeing how the process will work if there is ever an issue. We did not have a good experience with our previous home warranty company on another home - American Home Shield. Their program was riddled with exclusions, rendering it almost impossible to use and valueless.

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    Claims HandlingCoverage

    Reviewed Dec. 6, 2018

    Thankful I have not needed to file a claim yet, but knowing I have good home warranty coverage give me peace of mind. The initial process experience was good as we were buying our house and the renewal was easy as well. There were a few other multi-year options for renew and the representative did a good job of explaining all the options. When I had questions during the year the help desk was very helpful. Overall good experience so far.

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    Customer ServicePrice

    Reviewed Dec. 6, 2018

    I had an excellent experience with Nathan. I was just about to close on my first home and he was the only person who did not pressure me, gave me time to purchase me home, answered my questions AND was friendly and congratulated me on my home. The price and services offered were the best, too, but nothing beats that friendly and accurate customer service. He was even able to hold a discount for me. Thank you!

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    Claims HandlingCoverageTechSales & Marketing

    Reviewed Dec. 6, 2018

    This is a big scam company. Purchased a 5 year contract and that is big mistake in my life and during the purchased of my policy they talked very nice and make me purchased for 5 years contract and I paid 1500 dollar. But during last 2 years I submitted 4 claims, none of them got addressed. Out of 4 claims they send 2 times technician and after technician visit they estimated the charges and they told like they don't covered.

    They don't cover garage doors and they just cover garage door opener. They don't cover any leaks in refrigerators or in machines. They don't cover washer internal parts. They will come up with some reason and at last they will not cover anything. So be aware of this company, don't buy any contract. Also claims customer support people don't know how to talk with customers. Every one trained well to reject claims. This is big scam. I never seen this kind of service in my all life history. Requesting you once again please do research before buying any new contract.

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    Claims HandlingCoverage

    Reviewed Dec. 6, 2018

    I have made 2 claims so far with this company related to problems with the home I just recently purchased. Both were denied in full because the diagnosis was "need full replacement because patch/repair not appropriate". They also made me wait a full 30 days after the policy was bought and paid for before the coverage started, which is not what I expected based on experience with other better agencies. So both times I was left with a huge bill and wondering "what exactly am I paying for here??" This insurance is wholly useless because they find a way to deny every claim I send. I'm livid.

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    Customer ServiceClaims Handling

    Reviewed Dec. 6, 2018

    I am a new customer with Select Home Warranty coming from a competitor that I had some challenges with over the last year. I have decided to go with Select based on the reviews and ratings I have read. Thus far the customer service has been good and so I'm looking forward to a good experience. Hopefully I won't need to file any claims, but in the event that becomes a reality my expectations are high.

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    Customer Service

    Reviewed Dec. 6, 2018

    Andrew ** was professional, courteous, and pleasant to deal with. If Select Home Warranty’s customer service is as good as their sales staff, I look forward to a long and trouble free business relationship with them. Just signed up with select, so I’m hopeful this all works out, and in a perfect world, I will never have to utilize their service. Being as I’m in a 40 plus year old home though, I’m sure at some point I will find out!

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    CoveragePrice

    Reviewed Dec. 6, 2018

    Was shopping for a new home warranty, since my present one had a huge price increase. With Select Home Warranty I received twice the coverage and service fees are half of my previous company. Mark was very patient explaining and answering all my many questions. A pleasant buying experience. I had already checked out several other companies and none could compare to Select Home Warranty.

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    Customer ServiceClaims HandlingCoverageTechSales & Marketing

    Reviewed Dec. 6, 2018

    Buyer be alert of the fine print and talking to sales reps on the phone. They will tell you everything is covered at 100% and only after you purchase the warranty they will send you the contract in the fine print the major part for a furnace to run is excluded (Heat Exchanger) and your furnace will not be covered. After reading thru all the fine print this warranty is garbage. Don't buy it. I purchased this warranty, had the furnace go and my oven when I filed the oven claim they gave me three contractors to call, none of them will do work for this company anymore. They said I should not do business with them either. Save your money. There are much better options out there. Please do your homework and read the fine print so you are not ripped off as I was.

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    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 5, 2018

    We have had repairs in the past that Select Home Warranty has refused to pay for. Each and every time we have made a claim this company has tried to convince us to pay for the repair and wait for them to approve a reimbursement. But the latest issue that we are currently waiting for a response for is a plumbing issue and as with the other claims their go to solution was, "Pay for it yourself and we will process your claim to see if we can reimburse you." When we refused they relented and sent someone out to access the situation that was not qualified to fix a plumbing issue. Upon multiple calls they finally said that they will put a rush on the claim and gave us a phone number of a company that they claimed had accepted our repair order. But this company turned out to be outside of our service area.

    Once again after several calling attempts and having to argue with several customer service reps, we were redirected to another location with the same company that was out of our area but the company said that Select Home Warranty would have to call their specific location and give them the authorization. After informing Select Home Warranty of them needing to call to give them the authorization they refused to call that company to give the authorization for the repair. After going through several customer service reps and supervisors, we were told that because it was too close to the weekend that we would have to wait a little while.

    Monday went by with no contact from Select Home Warranty, so we contacted them and as usual they tried to convince us to pay for it ourselves and wait to hopefully get reimbursed. Once again we refused once again after arguing with several of their staff members we were told that all of the plumbing companies in our area were booked out for at least 2-3 weeks. But they refused to give us the names of any companies that they had contacted in our area or that were approved with their plan, we are still waiting over a week later.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 4, 2018

    I am happy I chose Select Home Warranty to their competitors after receiving good customer service and affordable pricing and great coverage for our peace of mind. I will refer all my family and friends to Select Home Warranty. As I'm sure they will be happy they made the right choice also to save money and shield their pockets. The agent I spoke to was very pleasant and helpful. He went above and beyond to find us the best plan available.

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    Claims Handling

    Reviewed Dec. 4, 2018

    This is my first warranty plan. I feel the representative was very courteous, friendly and helpful. I feel that I will recommend the plan to a family member or friend, but I have to see first how it works for me. I want to feel confident that any claim will be taken care of in the event something happens. Since this is my first plan, there isn't much to say until there is a problem to report, then I can see how the matter is handled yet I feel confident.

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    Reviewed Dec. 4, 2018

    David did a real nice job explaining all the options that I had avail to me. I was just going to sign up for one year, he did not pressure me instead he just explained to me my options. I was glad he did I signed up for the 3yrs. & got an extra 6 months. This is the first time I even looked into a home warranty. I think that it is darn worth the money for the peace of mind it brings to the home owner. Thank you David **.

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    Customer ServiceCoverage

    Reviewed Dec. 3, 2018

    Initial set up was easy and fast, they explained how it works answered all questions I had, even help to set up multi home coverage. Super friendly, easy process, did not have to wait for them to answer phone. He explained everything set by set, so I would know what to do when something happens. stated we are well covered in our area. Kept me informed through the whole phone call, asked questions with easy to understand responses. He did not push me into decision.

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    Customer ServicePrice

    Reviewed Dec. 3, 2018

    I absolutely love the amazing customer service with this company. The prices can't be beat. The only thing I would change is that a rep calls you the second you put your phone number in to get a quote. I had to call back because I wanted to do my own research into the company. I seen really good reviews and did not hesitate to call them back. I am completely satisfied with my experience so far.

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    CoveragePunctuality & Speed

    Reviewed Dec. 3, 2018

    Very pleasant individual who was well versed in informing us about the above topic. Jeff ** seems to be a very knowledgeable gentleman and seems to take pride in his performance concerning the products and the coverage. Jeff ** went the extra mile by informing us of our senior citizen discount and how Select Home Warranty will provide us efficient timely service whenever we need service. He also pointed out minimum monthly payments will be $50.00 per month and that we would be able to cancel at any time, if we weren't satisfied with the company.

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    Customer ServiceTechPricePunctuality & Speed

    Reviewed Dec. 3, 2018

    Service call was on time and professional. I had a leak from my washer and the water flowed to my basement. The plumber assigned examined the situation and only a cleaning was needed. My washer does not leak now. I now have another issue with my diverter in upstairs bathroom and will call Select warranty for another appointment. Very glad I selected this company. Saved a lot of money from Sears that I had before. I also considered Choice warranty but they charged much more. Select is reasonable and delivers what they say.

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    Customer ServiceSales & MarketingPrice

    Reviewed Dec. 3, 2018

    We received a fair home warranty plan quote. The salesperson said they were Tom and the email response was from a different person. However the rep was courteous and professional. The pressure sales pitch for the 3 or 5 year plan was reasonable and stopped once I confirmed we were just interested in one year for now. The service price quote was $15 less than the competitor. We were offered two months free which was one month more than the competitor.

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    Reviewed Dec. 3, 2018

    Great job, the sales agent described all the service points and explained how the job will be done. We went through the coverage and options for 5 year pricing in detail. The process was quick and easy and very well documented. I understood all the details and all the questions I had were answered. My questions were surrounding availability and response times as well as the yearly and multi year contract options. We went over the system and appliance coverage as well. I received an extra discount for multi year.

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    PricePunctuality & Speed

    Reviewed Dec. 3, 2018

    Daniel was very knowledgeable and polite with all his information. He answered questions diligently. And followed up promptly as requested. Daniel was very thorough with all the information. The wait time for estimates and total was very minimal. He offered all the specials and gave me time to communicate with my boyfriend over the decision. Gave callback when necessary. Daniel is very genuine and represents your company well and professional. The price is very great to other companies in the area.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 3, 2018

    The agent that called me was professional and answered my questions, but he seemed to be in a rush. He didn't give me vital information in reference to the plan I was purchasing. I had to ask key questions such as, what was my service fee, how do I put a claim, what was covered under my plan and what was not. He pretty much referred me to the website. Other than that, he was professional.

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    CoveragePunctuality & Speed

    Reviewed Dec. 3, 2018

    Zachary was very knowledgeable and helpful. I was a Iittle skeptical because he responded so quickly but I think he is a go getter. He answered all of my questions. I hope their service is as good as their sales dept. They are all over Texas so that’s a great start. He was persistent but not pushy. I have a newer home and hope I never need them, but the comfort of knowing I have coverage is invaluable.

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    Customer Service

    Reviewed Dec. 3, 2018

    We just signed up with Select Home Warranty. I heard good things about them - let's hope this is a great experience with this company. We were please with the salesman, William. We are with another warranty company until January but find that they do not give the customer any appreciation and the rate keeps going up every year and besides all that, I am tired of being on hold for over an hour for a service call.

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    Customer Service

    Reviewed Dec. 3, 2018

    William was very helpful and very thorough in presenting the product. He gave us a great rate. Explained and answered all of our questions. he was very professional. We compared other companies but we received the best deal for our bank. We had spoken with another company who after we told him we had to think about it hung up on us. William was very professional and very helpful. I am looking forward to the experience of dealing with this company.

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    CoverageSales & Marketing

    Reviewed Dec. 3, 2018

    This is a review of the sales representative who sold us our home warranty coverage; we have not yet had a service call. Sales representative was very helpful, thorough, and low pressure. He offered several options based on our needs, and laid out the pros and cons of each option, which was very helpful. There were multiple payment options, as well. We just wish they would let the rest of the sales department know that we have indeed signed up and don't need them to keep calling us to sell us coverage :-).

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    TechPricePunctuality & Speed

    Reviewed Dec. 3, 2018

    The sales rep was courteous and fast. I haven't used the service yet, so I have no idea how good or bad it really is. I hope the rest of the services is as good as this. The last Home Warranty company I was with was more expensive and the contractors that use couldn't fix anything. I'll be exceedingly happy if this service can beat the very low standards they set.

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    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Dec. 3, 2018

    I am working with Select Home Warranty on processing a couple of claims. Everything seems to be moving along well. The follow up via phone and e-mail is good. Select Home Warranty is good on the phone finding my claim number and answering questions that I have. I like the fact that I can use my own contractors. With other home warranty companies you would have to wait until someone called you back. With Select Home Warranty I get contractors out to solve my issues quickly.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 2, 2018

    I was looking for a quote online and Mr. Fred ** called me right away. He introduced himself and asked if I had any questions he can answer. He was very knowledgeable about the policies. Made me feel comfortable to ask as many questions as I had with deductible and coverages. He was able to get me a great deal for 1 year and then he gave me a better one, 5 yrs coverage for a great price. Thanks Mr. **.

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    Customer Service

    Reviewed Dec. 2, 2018

    I misplaced my policy copy while cleaning out my files. I called to request another copy and got a very quick response from the answering agent. He was professional and listened well and he followed through immediately and emailed me another copy of the policy. I have not had to use my policy but am very pleased with the service I got on a simple request. Am pleased with your accessibility and simplification of reading the policy. Thank you for a quick response.

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    Customer ServiceCoverage

    Reviewed Dec. 2, 2018

    As a new customer I look forward to working with Select Home Warranty. Although I hope I never need to call them, living in a 98 year old home I’m sure I will. I appreciate the $100 discount and 2 extra months for paying for the full year in advance. Also going from a $75 copay with AHS to a $60 copay is a huge plus. I had AHS for 7 years and every time I called them I was knocked down for coverage. I was very unhappy with them and found Select Home warranty.

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    Coverage

    Reviewed Dec. 2, 2018

    I ordered service for the extended period of time because Sol **, the service representative was very pleasant, very explanatory about the entire service agreement and I felt was looking out for my best interest without being a pushy salesman. He made me trust in his information and the company. I will definitely tell my neighbors and friends about this company. I hope never to need the service, but feel comfortable knowing I am completely covered in case anything in my home goes wrong.

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    Customer ServiceCoverage

    Reviewed Dec. 2, 2018

    I Had a pretty good experience with the nice phone representative as I was signing up for the home warranty coverage for our home. However, I have not yet used the coverage, so we will see... I am really hoping to be impressed. We have had horrible luck with home warranty companies in the past with one exception but that good company we like does not cover our new area. We will give this company a try and hope that they are a good and honest company that has strong customer service.

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    Customer ServiceCoverage

    Reviewed Dec. 2, 2018

    I’m not sure yet on the coverage itself, I just started using it. I will update when/if anything changes. The gentleman on the phone was very helpful and got me a great deal/coverage for the next year. I was recommended this coverage by a family member and he has had nothing but positive feedback to give me. This coverage is not necessarily something you may use all the time, but for me it’s a peace of mind knowing if something does go wrong in my household, we will get it fixed.

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    Customer Service

    Reviewed Dec. 2, 2018

    The agent on the phone was knowledgeable and friendly. He answered every question that I had and suggested just what I needed. I'm glad that I chose Select Home Warranty for my warranty of coffee choice. Thanks Select Home Warranty! These guys are great! I am a new home owner and I made several phone calls trying to figure out which company to choose. Most calls ended up waiting for someone to come to the phone, but not with Select Home Warranty. I called them and a person came right to the phone. With virtually no wait, I was speaking with a agent. The friendliness and professionalism that the agent displayed made me know that this was the right company for me.

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    Customer ServiceClaims HandlingCoverageSales & Marketing

    Reviewed Dec. 2, 2018

    WORST ABSOLUTE COMPANY AROUND. DO NOT USE THIS COMPANY AT ALL. They are liars and I have asked them to pull the original sales call I had with their representative Daniel and they refuse to do it! They are scam artists and I am going to contact my attorney and file a lawsuit. DO NOT DO BUSINESS WITH THIS COMPANY! I filed a claim for my oven and now they tell me they cannot find a technician to come out and fix my oven so they will give me money to have it fixed on my own. They are trying to tell me that I have only had the policy 3 mos. I actually signed the contract on 7/2. 30 day waiting period was 8/2. 8/2 to 9/2 is 1 month, 9/2 to 10/2 is 2 months, 10/2 to 11/2 is 3 months, and 11/2 to 11/25 (date I filed claim) is 4 mos. THEY ARE SCAMMERS.

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    Select Home Warranty Company Information

    Company Name:
    Select Home Warranty
    Company Type:
    Private
    Address:
    1 International Blvd #400
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.selecthomewarranty.com
    Do you have questions about Select Home Warranty?