Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed Jan. 4, 2016
I am very happy with the overall services provided by Select Home Warranty. The staff is very professional and efficient. The contractors they have sent to me to make repairs were qualified individuals with many years experience. I will be renewing next month for another 3 year policy.
Reviewed Jan. 4, 2016
Service very very good. People very nice. They send me someone to fix dishwasher when broken. Very very happy.
Reviewed Jan. 4, 2016
My washing machine was on the fritz. I submitted a claim online and SHW had someone come to my home right away. The technician was able to repair the machine and had it working as new. The service was pretty quick. Everyone was super nice!
Reviewed Jan. 4, 2016
We were having some plumbing problems in the house. I called Select Home Warranty and gave them all the information they needed to file a claim. They said that they will get in touch with a plumber and have him come to my home. When the plumber came he was able to resolve the problem very quickly. He also came with all the tools needed to make the repair which impressed me. The service was really quick and the process was seamless. I was very impressed.
Reviewed Jan. 4, 2016
I was having problems with my stove. I called SHW and they had a contractor come to my home. The contractor was able to repair the stove the same day. I was very happy with the services provided. The staff at SHW were professional and efficient. The contractor was knowledgeable and friendly.
Reviewed Jan. 4, 2016
I purchased a home warranty through Select Home Warranty several months ago. I submitted a claim for repairing my dishwasher that was malfunctioning and still not operating as it was intended. I contacted the company and filed a claim to which they stated the company ATX Appliance King would come address the concern. They never came to my home and did not do a follow up on the service. I spoke with Dennis pertaining to all the phone calls made to request services to which he continued to not address my concerns.
I filed the request on 11/12/2014. He stated they are open 24 hours a day. I advised that I contacted the company on 01/03/2016 and 01/02/2016 to which I received a gentlemen stating they were the afterhours answering service and they would leave a message to call back. I have heard this on a number of occasions to which we NEVER receive a call back EVER! I am on the phone with them as I am typing this and have been for over 15 minutes and this is my 8th phone call today to which I still do not have a resolution to my problem.
Reviewed Jan. 1, 2016
I submitted a claim 10 months into my term and they agreed to pay on 10/02 and today is January 1 and over several emails & phone calls all I have gotten is the runaround. I'm told that the check has been mailed & then that it was never issued but promised that it would be issued ASAP & then it wasn't. Now I'm being told that the check was mailed again but it has been well over 10 business days and still nothing.
Reviewed Dec. 31, 2015
I was having some issues with my a/c. I submitted a claim online. I heard back from a representative telling me that someone will be in touch about inspecting the unit. When the technician came, he was able to repair the a/c unit on the spot. The technician was polite and professional. The claim process went very smoothly.
Reviewed Dec. 31, 2015
I was having problems with my washing machine. Select Home Warranty sent someone to my house to make repairs on the machine. The technician fixed my machine and it was working perfectly. Everything was taken care of so quickly that I could not be happier. Great service.
Reviewed Dec. 31, 2015
Overall, we are happy with the experience. Claims processing is decent. The technicians they send out are also ok. They are not employed by SHW but they are people in your local area. I will be renewing my policy next year.
Reviewed Dec. 31, 2015
I have had Select Home Warranty for about 3 years now. The service is really great. The staff is very nice and professional. My claims have all been processed quickly. The people they send to make repairs are very nice and professional as well. They know what they are doing and complete the job properly. I will be renewing my policy again next month.
Reviewed Dec. 30, 2015
This company is awful. The customer service desk is not connected through any system and none of them is trained to attend the phone properly. They take weeks to resolve a claim, and most probably will be resolved against the client. I cancelled my contract after a few months with them.
Reviewed Dec. 30, 2015
The service so far has been great. They helped me out when I was having issues with my dishwasher. They sent someone to my home to repair it. Everything was handled so professionally.
Reviewed Dec. 30, 2015
Out of all the companies I had to deal with in the past Select Home Warranty is by far the best in the business. Claims processing was pretty quick, the amount of time it took to approve a replacement part was also extremely reasonable. On top of that the staff is super friendly and polite. Very professional.
Reviewed Dec. 30, 2015
I am very happy with my experience. The service is very good. The staff is very friendly and professional. They help you when you have a problem and they send out the right people to fix the problem.
Reviewed Dec. 30, 2015
I purchased a home warranty from Select Warranty in Oct 2015. I was amazed at all they covered even roof repairs. The salesperson negotiated a price of $350 for a total of 15 months which had to be broken down into 3 monthly installments. The other option was around $45 a month for a year with 2 months free for a total of 14 months. After looking over everything I decided to go with the first option.
Well I get into Dec after having a cold night and my heater isn't working. Not to worry because I have a home warranty which covers HVAC systems... wrong. I submitted a claim and the first tech did a no call no show. The second tech came out about 4 days after the initial claim which wasn't his fault. So the tech looks at my system and determined a part of the control panel was not working and needed to be replaced. So he called the company in front of me, and I hear him responding to some questions.
First thing he responded to was $260 for the part and $60 for the labor. I also had to pay a $45 fee for the tech to come out. Then I hear him say the unit is in good condition and all other parts seem to be working well. Next I hear the filter is dirty. He hung up with them and the company told him they would review the claim and call him back. Well after about 5 hrs of not hearing anything, I decided to check my email. In a email sent the coverage was denied due to maintenance problems and I was advised to have the tech clean my system.
Of course I was puzzled by the email and gave them a call. I talked to someone who basically repeated the email. I told them that the tech never one time said that the filter caused my control panel to break. The rep was very nonchalant and told me it would not be covered. I immediately asked for a refund after understanding the company is a complete ripoff and will try and come up with any excuse to deny a claim.
I called the service tech to confirm he did not say they caused the break. And he confirmed never saying that. He also never said my system was dirty and how dirty the filter was. As a matter of fact filters are meant to get dirty that is their purpose. So after I in total paid almost 300 to the warranty company who sent me a $124 refund. Oh I forgot to mention they charge a $75 cancellation fee plus they deduct money paid by them to the tech. Please do your research before purchasing a home warranty especially from this company. This company is a complete fraud who tell nothing but lies in a effort to steal your money and deny claims. I have reported them to the bbb and they are still telling lies. I'm going to keep fighting until this is resolved and this company face some type of consequence for their illegal practices.
Reviewed Dec. 29, 2015
The service is great. The technicians who come out are super quick and professional. High quality work and repairs are done. I saved a lot of money throughout the years by having this policy in place. Thank you Select Home Warranty!
Reviewed Dec. 29, 2015
Had issues with our fridge. Select Home Warranty had a repair man out to us very quickly to repair the fridge. Everything was handled super quickly. Everyone was so polite and friendly. They were easy to talk to and answered all my questions regarding the claim process.
Reviewed Dec. 29, 2015
I had issues with my dryer. I contacted SHW and they sent someone to repair the dryer. Everyone was so polite and professional. The work was completed very quickly. I am really happy that I purchased this policy. The cost just to repair the dryer would have been hundreds of dollars.
Reviewed Dec. 29, 2015
I submitted a claim for an issue we were having with the plumbing. They sent a plumber to my home and he was able to solve my issues. I was very happy with how quickly everything was handled. Everyone was polite and professional. The plumber they sent was experienced.
Reviewed Dec. 29, 2015
Service is very good. They help me a lot when I have problems with toilet. Thank you.
Reviewed Dec. 29, 2015
We had some issues with our HVAC unit over the summer. Select Home Warranty had a contractor come out to us to make some repairs. They replaced all the necessary parts and repaired the unit within a very reasonable amount of time. I did not have to hound them with how long it will take. From the beginning I was provided with a specific time frame and everything was completed way before that. I am very happy with the services. Highly recommended.
Reviewed Dec. 29, 2015
I had some issues with my air conditioner. I submitted a claim online and heard back from a representative pretty quickly. They stated that a contractor will be in touch with me to come and repair the unit. When the contractor scheduled the time slot he came exactly when he was supposed to! He also made the repairs and have my maintenance tips for the future. I was really happy with how everything was handled.
Reviewed Dec. 29, 2015
I bought this policy when I purchased my home. I have had so far one claim. My experience was excellent. They sent out a technician right away. He came exactly the time he said he was going to come. He was able to make the repairs the right way. I am very very happy with my experiences thus far.
Reviewed Dec. 29, 2015
Had problems with my hot water heater. I called Select Home Warranty and they informed me that a contractor will be coming to my home to make repairs. When the contractor came he was very polite and professional. The repairs were made and everything was working perfectly. Everyone was very nice throughout the process.
Reviewed Dec. 29, 2015
Our hot water heater was having a leak. I called SHW and they were able to get someone to my house very quickly. The contractor was able to get a replacement part approved by Select Home Warranty and made the necessary repairs right away. I saved a lot of money with SHW throughout the years.
Reviewed Dec. 29, 2015
Had issues with the dishwasher. I submitted a claim with SHW and heard back from a representative fairly quickly. They said they will have a contractor out to me as soon as possible to try and make repairs. The contractor came when he was supposed to come, made the repairs and everything is working as new. Excellent service.
Reviewed Dec. 28, 2015
So far I am happy with the services. I purchased this policy when I bought my home. The staff at Select Home Warranty are very nice and helpful. They answered all my questions before I bought the policy. I haven't had a claim yet so I cannot review on that but the customer service portion is so far very good.
Reviewed Dec. 28, 2015
We were having some problems with the pool pump. I called SHW and they said that they will have a pool repairman come down to our house. When he came he said that a part needed to be replaced and that it would need to be approved by SHW. We got the approval right away which I was very happy about and the pool repairman was able to fix our issue as soon as possible. I was very happy with the overall service. Everything was handled professionally.
Reviewed Dec. 28, 2015
The plumbing in the house was acting up. I submitted a claim online with Select Home Warranty. I received an email back from someone telling me that a plumber will be giving me a call and scheduling an appt. When the plumber came he snaked all our pipes and resolved our issue. I was very happy with how quickly everything was taken care of.
Reviewed Dec. 28, 2015
My washing machine was not working. I submitted a claim online and SHW had a technician come to my house. The technician was able to fix the machine on the same day. I was very happy with how fast everything was taken care of.
Reviewed Dec. 28, 2015
So far this year I had 2 claims filed and processed. Each claim was different, therefore handled differently. But both repairs were made in a very timely fashion. The professionalism of SHW each time was outstanding. They were easy to work with, they provided me with great contractors (each time) and were patient with me when asked a lot of questions about how everything works. Great experience.
Reviewed Dec. 24, 2015
We had a plumbing issue in the house. My husband submitted a claim online and Select Home Warranty had a plumber out to us right away. The plumber was able to snake our pipes to repair the issue. He also provided us with some maintenance tips to avoid the issue happening again in the future.
Reviewed Dec. 24, 2015
We were having some plumbing problems in the house. I submitted a claim online and some contacted me to come and schedule a repair. I was really impressed with how quickly everything was handled. I will be renewing my policy next year.
Reviewed Dec. 24, 2015
I have had SHW for about 3 years now. I own multiple properties all of which are covered by SHW. I have had a few claims in each of the residences over the course of the 3 years and each time SHW acted professionally and efficient. They sent out contractors to make repairs on each of these occasions and everything was completed on time and properly. I will be renewing my contracts next year for all my homes with SHW.
Reviewed Dec. 23, 2015
We had some plumbing issues recently. I submitted a claim online and a representative from Select Home Warranty reached out to me right away. They provided me with information on how the claim process works and also told me that a plumber will be in contact with me to come and fix our issue. The issue was fixed within a few days. I was really happy with how everything was handled. Everyone was professional and efficient throughout.
Reviewed Dec. 23, 2015
Our a/c was not working. I submitted a claim online and SHW sent a technician to my home. The technician repaired the a/c in record time. The service was quick and professional.
Reviewed Dec. 23, 2015
I was recommended by my realtor to purchase a home warranty policy. She highly recommended Select Home Warranty. When I initially contacted them the representative on the phone was very polite and professional. He answered all my questions and explained the coverages of the policy. So far I haven't had a claim but am very happy with this service.
Reviewed Dec. 23, 2015
Thus far I am happy with the services. The claims department processes inquiries quickly. They send out qualified and professional personnel to make repairs. Everything is done in a timely fashion.
Reviewed Dec. 23, 2015
Pleased with the services provided by Select Home Warranty. They sent out a contractor as soon as possible to repair my washing machine when it was not working. Everyone was very nice and professional. The claims process went smoothly.
Reviewed Dec. 23, 2015
I saved so much money with Select Home Warranty this past year. I submitted 4 claims and each time a part had to be replaced for each appliance and I only had to pay the $45 deductible. The cost for me to pay out of pocket for each repair would have been close to $1,000. I have never been more thrilled to have this policy in place. I will be renewing next month for another 3 years.
Reviewed Dec. 23, 2015
This is the first company that I have found to be so helpful and accommodating during the claims process. The staff at SHW are super nice and professional. When I had my recent claim, they provided me with approximate time frame of when someone will come to see the appliance. They sent over qualified professionals. Everything was completed within a very reasonable amount of time. I couldn't ask for a better company.
Reviewed Dec. 23, 2015
I purchased a warranty from SHW in July 2015. $399 for 14 months of coverage, well don't think you are getting a good deal. The warranty is a joke. No matter what issue I call them for they say it is not covered. They have their contract written so no matter what your repair they can say the item is not covered. The latest is my kitchen faucet. The one before that was my water heater. They paid for the part but would not pay to have it installed. I'm still waiting for the supervisor to return my call. It's only been 3 months. They said he was on vacation and would return my call when he returned. They must have one heck of a vacation package for their employees. PLEASE DON'T WASTE YOUR MONEY, much better warranties out there. I learned the hard way.
Reviewed Dec. 23, 2015
Our dishwasher wasn't working. I submitted a claim online and I heard back from SHW stating that a technician will be in touch with me. When the technician came out to my house he saw that a part needed to be replaced. The technician ordered the part and installed it as soon as it came. I was very happy with the service.
Reviewed Dec. 23, 2015
Had some issues with our a/c unit. I called SHW and they had someone come out to us to try to repair the a/c. The contractor repaired our a/c unit within the same week. The service was very quick and professional.
Reviewed Dec. 22, 2015
I submitted a claim online at night for my washing machine. The next morning I gave SHW a call to make sure they received the claim and the person on the phone already had the claim processed and they told me that a technician will be in touch with me. I was very impressed that everything was handled quickly. The technician and the staff at SHW were very polite and professional.
Reviewed Dec. 22, 2015
My a/c was blowing out hot air in the beginning of the summer. I submitted a claim online and SHW had a contractor come out to us as soon as possible. When the contractor came he was able to repair the a/c with no issues. He also gave me some maintenance tips for the summer and winter months. Everyone was friendly and professional throughout the process which made everything go more smoothly.
Reviewed Dec. 22, 2015
I am satisfied with my experience. My claims were processed very fast and the staff was very polite.
Reviewed Dec. 22, 2015
Had issues with our HVAC. I called Select Home Warranty and they had someone come down to us to take a look. The contractor was able to make some repairs on the HVAC unit and had it working as new. The service was pretty quick. Everyone was polite and professional.
Reviewed Dec. 21, 2015
I have had a lot of problems with my washing machine. I called SHW and they had someone come down to me to inspect the machine. The technician found that a part needed to be replaced. He ordered the part and came back to make the repairs when it arrived. I saved a lot of money with SHW. The cost to repair the machine was significantly higher than the $45 deductible. The service was completed in a timely manner, the work was outstanding and the employees from both SHW and the repair company were amazing.
Reviewed Dec. 21, 2015
The pool pump was not working. I called Select Home Warranty and they took a lot of information down about the pool. They also said that they will send a pool repairman out to me to come and take a look. When the pool repairman came out, he was able to repair the pool pump. He came with all the necessary tools. He was polite and friendly. I was very happy with the outcome of the service.
Reviewed Dec. 21, 2015
Our a/c wasn't working well. I submitted a claim online and Select Home Warranty had a technician come out to us. The technician was able to make the repairs on the a/c within a very reasonable amount of time. The technician was polite, friendly and efficient.
Reviewed Dec. 21, 2015
My garbage disposal was acting up and making funny noises. I submitted a claim online and someone called me back telling me that they will be sending someone to my house to fix it. When the contractor came he said that the part needed to fix the disposal was almost as expensive as purchasing a new one. The contractor got the approval from Select Home Warranty to replace the garbage disposal. I was very happy with the process.
Reviewed Dec. 21, 2015
My dishwasher was not working well. I called Select Home Warranty and they took down some information. They said that they will get in touch with a contractor who will come and repair the dishwasher. The contractor came and was very polite and pleasant. He inspected the dishwasher and based on inspection he saw that there was a part that needed to be replaced. He left and came back the same day with the replacement part. The dishwasher was fixed and is now working perfectly. Thanks!
Reviewed Dec. 21, 2015
We were having issues with our toilets. I submitted a claim online and received word from SHW that a plumber will be in touch with us. When the plumber came out, he came with tools to make the repairs not just to see what the problem was. He repaired the issue the same day. I was very happy with the overall service.
Reviewed Dec. 21, 2015
I am very happy with the service. They sent contractors out to me when I had a problem with my stove. Everything was fixed very quickly. The people on the phone were very nice and friendly. The process to file a claim was very simple.
Reviewed Dec. 21, 2015
This is the worst home warranty company I have done business with. I've used four other companies before, which came with former house purchases. All were wonderful in handling problems expediently. After three months into the warranty with Select, I came home to a massive water leak from my water heater. Of course I called them immediately, and I was told that it would take up to 48 hours to respond to my claim. I'VE NEVER BEEN TOLD BY A WARRANTY COMPANY THAT IT WOULD TAKE 48 HOURS TO RESPOND TO A CLAIM! And I had water in my workshop and no hot water. It took hours on the phone with them and talking to a manager to get an expedient response. Then I found it was likely not covered, even though I had the Platinum plan (after calling my former companies to inquire, I found out it would have been covered with them...).
After canceling this warranty, I was told it would take up to 30 days to refund me my money. It is now day 45, and still nothing. No response to my email inquiry about the refund, and so again another phone call, where I found out that they want to charge me $75 to cancel this worthless warranty, despite my horrible experience and no timely refund. And they also increased the monthly amount, from what I paid, that they are deducting from my refund. The customer service every time I've called (which is numerous at this point) has been awful. At this point I'm still waiting for my refund.
Reviewed Dec. 21, 2015
I might as well went in my backyard and set $400 on fire... After almost a year of having my policy I called their claims department when my heater started functioning improperly. It took them weeks to even send a technician out (mind you, it was December). The first technician they assigned to me, after not receiving a call from them (which is what "should" happen), I attempted to reach out to them. The number was disconnected. I called SHW and they said they would "expedite" my claim in order to get me a technician to my home ASAP.
Almost two weeks later, when a technician finally did come out and inspect the heating system, they determined the system needed to be replaced. The heating chamber was cracked (meaning the entire system needed to be replaced). In my "contract", the "heat exchanger", along with a lengthy list of other things, was not covered, SHW would not cover a penny. Every person I spoke to when I called was either not helpful, seemed aggravated, or seemed like they were going out of their way to not assist. This company is a con. DON'T GIVE THEM A PENNY!
Reviewed Dec. 18, 2015
My dryer wasn't working. I submitted a claim online and heard back from a rep the next day. The rep was very polite and friendly. She said she will send someone down to me to repair it. The repairman came and fixed my dryer right away. He was also very nice and professional. The service was very good.
Reviewed Dec. 18, 2015
We were having a lot of plumbing issues. The toilets kept backing up. I submitted a claim online and SHW had a plumber come out to us pretty quickly. The plumber was able to fix our issue on the spot. He was very neat and organized. Did not leave a mess behind and cleaned up after he was done working. Great service.
Reviewed Dec. 18, 2015
We submitted a claim for our HVAC. SHW staff were super nice and helpful. They had someone come down to us pretty quickly. The contractor was very knowledgeable and was able to make all the repairs. We are very happy with the services.
Reviewed Dec. 18, 2015
I am so happy I found Select Home Warranty. They were there for me throughout my claim process. They answered all my questions, made sure someone came out to us and also made sure that the repairs were completed properly. I am so happy I purchased my policy through them.
Reviewed Dec. 17, 2015
My microwave began to spark so I called in to file a claim. The company requested pictures of the microwave and I submitted everything they asked for. My microwave is a built-in and now this company says it is a countertop and will not honor the claim. I have spoken to several people and have not been able to resolve the matter. This is the worst company I have ever done business with. If anyone is looking for a home warranty PLEASE do not pick this company, you will regret it should you have to use it.
Reviewed Dec. 17, 2015
I had a 2 year contract and they are a bunch of liars and hide details in contract. While the contract states the words that protects them, it does not have it clear for you to understand. I cancelled within a year, having another full year and my refund for a full year was $80.01. So when they get you to sign in, they have a lower rate to sign up. But when you see how much they don't cover and do want to cancel like I did, they up the rate to a 47.50 a month instead of what price you paid divided by the number of months. So if you cancel be ready to get nothing or little money. They never clarified this information at signing that if I cancel the rate would be different. Or many other things regarding coverage. They don't explain and when you call and complain or do something about it, you end up losing. So they are the worst company, I would never recommend them at all.
Reviewed Dec. 17, 2015
I made the switch. We had another company and switched to SHW and we love it!!! So far we called SHW twice, they fixed a problem with our electrical and our plumbing. They are real nice and fast with their services! This is a company worth buying from.
Reviewed Dec. 17, 2015
The AC technician was on time. He knew exactly what was wrong and had the unit blowing cold air in nothing flat. The thing I most like about the folks that come to make repairs is that they are timely, they know their stuff, and they explain what is wrong.
Reviewed Dec. 17, 2015
Had issues with washing machine. Called Select Home Warranty, they sent someone to us. The technician was very nice and polite. He figured out what the issue was and fixed the machine. Everything was taken care of so quickly. I was very happy with the service.
Reviewed Dec. 17, 2015
Had some problems with the hot water heater. Select Home Warranty had someone come out to us pretty quickly. The contractor was able to make all the repairs on the hot water heater within a few days. I was very happy with the service. Highly recommended.
Reviewed Dec. 17, 2015
We were having issues with our pool equipment. I submitted a claim online and someone called us back letting us know that they will have someone come out to us. When the pool repairman came he saw that there were a few parts that needed to be replaced. He was able to find the parts and replace the old ones within the next 2 days. Everyone was courteous and professional.
Reviewed Dec. 17, 2015
Had some issues with the microwave. SHW had someone come out to us and replace the microwave as it was more expensive to fix it than to get a new one. I was very happy with the service. The contractor knew after looking at it what the problem was and saw the price to replace the part was more than a new microwave. Everything was taken care of super quick.
Reviewed Dec. 17, 2015
Select has got to be the worst home warranty company I have dealt with! They denied a claim on my fridge because it wasn't a mechanical breakdown. The Evap fan motor was noisy and malfunctioning and the tech that came out said it could fail at any time! Select told me there was nothing they could do until it breaks down! Please take my advice and stay away!
Reviewed Dec. 17, 2015
I was having some issues with my garbage disposal. I submitted a claim online and received a response pretty quickly. The rep said that someone will get in touch with me to come and check it out and make some repairs. When the contractor came he was able to pinpoint the problem and make the repair. I was very impressed with how quickly everything was completed.
Reviewed Dec. 17, 2015
My air conditioner was not working. I submitted a claim online and Select Home Warranty sent out someone to fix it. The contractor came quickly and fixed my air conditioner. The service was very fast.
Reviewed Dec. 17, 2015
I was having problems with my toilet. I called Select Home Warranty and submitted a claim. They said that they will get in touch with a plumber and have them come out to me. When the plumber came he was able to fix my issue. I was happy that the service was quick.
Reviewed Dec. 17, 2015
Had trouble with the washing machine. I submitted a claim online and provided photos, make, model and all information requested. Got a call back from someone telling me that a contractor will be in touch to make repairs. The contractor came out pretty quickly and was able to fix the machine. I was very happy with the service.
Reviewed Dec. 16, 2015
Our dryer was not working. I called Select Home Warranty and provided them with information on the dryer. They said that they will have a contractor come out to us and see if it can be repaired. When the contractor came he was able to make the repairs on the dryer after a part was ordered. The repairs were done as quickly as possible. Throughout the process everyone was very professional and courteous.
Reviewed Dec. 16, 2015
Our furnace was acting up. I submitted a claim online and a representative was in touch with us not long after. They needed some additional information which I provided to them. They had a contractor out to us and he was able to make the repairs by replacing a part. The repair was done in a very reasonable amount of time. Contractors stuck to their appointment time slots which made everything a lot easier with work. The overall service was very good.
Reviewed Dec. 16, 2015
I am very happy with SHW. They sent someone out to me right away when my washing machine wasn't working. The contractor made the repairs on the same day. I am very very happy.
Reviewed Dec. 16, 2015
I needed to get a home warranty policy for my appliances. All my friends recommended SHW. They offer great service and support. They answered all my questions, were very patient with me and sent out contractors right away to make repairs.
Reviewed Dec. 16, 2015
We had some issues over the summer with our air conditioners. When I submitted a claim online with Select they had someone reach out to me and schedule a visit. The repair man was very knowledgeable in this particular field. He knew what he was talking about which I was very impressed with. They didn't just send me a random guy. He made the repairs on the spot and offered maintenance tips going forward. Very professional.
Reviewed Dec. 16, 2015
I am so happy that I found Select Home Warranty. I have had so many issues in the past with other companies and this is the first company that actually provided me with the services I needed. They made the repairs quickly and on schedule. Their technicians actually show up when they say they will. They offer quality work. Super happy.
Reviewed Dec. 16, 2015
"Buyer Beware." They are a scam. They sent out unlicensed repair person who did no repairs and he wanted me to pay him an extra $400.00 for the work. I cancelled my policy with them and I'm still waiting for my refund on the balance of the policy.
Reviewed Dec. 15, 2015
We submitted a claim online with Select Home Warranty because of our dishwasher. We received an email back stating that they will have a contractor come out to us. When the contractor came he was able to see what the problem was, but needed to order the specific part. As soon as he got the part he came and installed it and our dishwasher is working perfectly. I was super happy with my experience.
Reviewed Dec. 15, 2015
We needed to buy a home warranty policy when we purchased our home. Select Home Warranty was the company that was recommended. When I called them I had a lot of questions about the coverage and the representative on the phone was very polite and patient. He answered all of my questions and did not rush me over the phone. I was very happy with the service thus far.
Reviewed Dec. 15, 2015
I was having some plumbing issues. I submitted a claim online and received word that someone will be coming out to me. When the plumber came he was able to pinpoint the problem and make the repairs on the spot. The service was super quick and efficient.
Reviewed Dec. 15, 2015
We were having some trouble with our washing machine. We contacted Select Home Warranty right away and the representative stated that they will have someone come down to us and inspect the unit. The technician was able to correct the issue by replacing some parts. The cost of the replacement parts alone were almost the cost of purchasing this policy. It was well worth it for us to buy this policy. We are truly happy with the service.
Reviewed Dec. 15, 2015
We were having some issues with our dishwasher. I submitted a claim online and heard back from a representative the next day. They said that they will have someone come out to us to take a look. The repair person was able to change a part in the dishwasher and have it running like new. I was very happy with the service. Everything was handled professionally and quickly.
Reviewed Dec. 15, 2015
I am overall very satisfied with the services. The claims department handled all my issues in a timely manner. They were courteous and professional. The technicians sent out to me were very quick and efficient.
Reviewed Dec. 15, 2015
Put in a claim for a refrigerator almost a month ago. After numerous calls, I get a Email that they will only pay $150.00 towards the repair. I had to pay besides the deductible the difference. Finally the fridge will be fixed tomorrow. The repair co. I was never told that a (3) month will determine how much they will pay. Called today, on hold for a hour and a half, finally a ring and it just kept on ringing. No one ever picked up. This co. is no good. I have had numerous warranty co., I took this one because of the $45.00 deductible. I guess you pay for what you get. Will call my credit card company to stop payments.
Reviewed Dec. 15, 2015
The service is very good. I had some trouble with my air conditioner. Select Home Warranty had someone come out to us to make the repairs. The technician was very professional, courteous and knowledgeable. Everything was handled very quickly and efficiently.
Reviewed Dec. 15, 2015
I suggest no one ever go with SELECT HOME WARRANTY. The worst company I ever dealt with, did not fix one thing just take your money and nothing else. They are so bad even their contractors quit on them. Please don't take this as a warning take this as good advice and saving you money.
Reviewed Dec. 15, 2015
Was having issues with the pool pump. I submitted a claim online and Select Home Warranty had a pool repair man come out to take a look. The pool repair man had to replace a specific part. The service was excellent, quick and professional.
Reviewed Dec. 14, 2015
We were having issues with our garbage disposal. I contacted Select Home Warranty. They took down some information from me and said that they will have someone get in contact with me to come and make repairs. When the contractor came he was able to repair the disposal by replacing a part. The service was super quick. Everyone was nice and professional.
Reviewed Dec. 14, 2015
We were having some problems with the washing machine. I submitted the claim online and got a call back pretty quickly. A technician came out to us and was able to repair the machine. The technician was professional and courteous. We are very pleased with the services.
Reviewed Dec. 14, 2015
I submitted a claim online for our air conditioner. It wasn't functioning properly. I received a callback stating that someone will be coming out to us. A repairman was able to figure out the issue and fix the air conditioner. The repairman was very nice and he knew what he was doing. I was very happy.
Reviewed Dec. 14, 2015
We were having some issues with plumbing. I submitted a claim with Select Home Warranty. They had a plumber come out to us and make all the repairs. Everyone was very professional and courteous throughout the entire process.
Reviewed Dec. 12, 2015
Select Home Warranty has the worst customer service of any company I have ever dealt with. They are not a professional company at all. It seems as though they are making things up as they go. We have had a claim for a broken dishwasher open for 2 weeks now and continue to get a runaround for having it fixed. We have been told a supervisor would call us on 7 occasions yet no one ever calls us back. I highly discourage you from signing a policy with them.
Reviewed Dec. 11, 2015
I was having issues with the washing machine. I submitted a claim online and received a response fairly quickly. They had a contractor come out to us and make the repairs on the washing machine. They were very professional and courteous.
Reviewed Dec. 10, 2015
The service was ok. Gave 3 stars because it took some time for the contractor to come out to make the repairs. The service with Select was pretty quick. They need to screen the repair personnel a little better.
Reviewed Dec. 10, 2015
I purchase policy after paying for more than 10 months, my dishwasher was not working. I called them, they send the technician after 6 days, and at last they are not able to fixed my dishwasher, and they issue 100 $ for replacement. At the time of purchasing policy, if they are not able to fixed they will replaced it, but now they changed. Very bad please not purchase policy from them.
Reviewed Dec. 10, 2015
I had some problems with my air conditioner. I submitted a claim online and got a response that someone will come down to repair the air conditioner. The technician called to set up the appointment. The technician was able to fix the issue right away and gave me some tips for the future.
Reviewed Dec. 10, 2015
We were having some problems with our toilet. I called Select Home Warranty and filed a claim with them. They said that they will get a plumber out to us to repair the issue. When the plumber came out to us he came prepared and ready to work. The issue was resolved that day.
Reviewed Dec. 10, 2015
I was having a problem with my dishwasher. I submitted my claim online and had someone get in touch with me the next day. They sent out a technician to repair the dishwasher. Everything went smoothly and quickly.
Reviewed Dec. 10, 2015
In Nov 2015 my water heater starting leaking. I put in a claim and SHW denied it claiming water heaters are not covered, only the electronics and controls. When I got the policy in general it says "water heater". Do not waste time and money dealing with this scam of a company. Dec 2015, my hot water recirculator went bad and I submitted another claim. It took 4 days for them to realize that this is not my hot water heater this time, because they were ignoring my requests until I got someone to understand the words. I am not happy with this service.
Reviewed Dec. 10, 2015
I am very happy with my experience. Select Home Warranty is very prompt. They send out technicians fairly quickly and make the necessary repairs properly. I have been happy with my services this year and will be renewing my policy for next year.
Reviewed Dec. 10, 2015
Had some trouble with the pool pump. I submitted a claim online and heard back from a technician who wanted to schedule an appointment to inspect. The pool pump had a part that was broken and needed to be replaced. The technician was able to go out and purchase the replacement part and install it the very same day. The service was of excellent quality and it all got repaired very quickly.
Reviewed Dec. 10, 2015
Had some issues with our stove recently. A staff member at SHW helped me file a claim. They had a technician come out to use and make the repairs on the stove. The service was super quick.
Reviewed Dec. 10, 2015
I was having problems with my air conditioner over the summer. I submitted a claim online with Select Home Warranty and I received a response right away. I was told that someone will be in touch with me to come and see the a/c. The air conditioner ended up being repaired within the next day. The repair person was very professional and knew what he was doing.
Reviewed Dec. 9, 2015
I needed to buy a policy for my appliances when I purchased my home. I called several companies before I found Select Home Warranty. The staff at SHW were kind, professional and patient. They answered all of my questions and did not pressure me into anything. I was very happy with the service of their staff.
Reviewed Dec. 9, 2015
We were having some problems with our dishwasher. I called Select Home Warranty and they said they will have a contractor come out to us. When the contractor came, he was able to repair the dishwasher. He had to leave to go get the part that was needed, but as soon as he had it he came back and repaired it. I was very happy with how quickly everything was taken care of.
Reviewed Dec. 9, 2015
My wife was having some trouble with the dryer. I submitted a claim online with Select Home Warranty. I received a response that someone will be in touch with me to repair the dryer. The technician came out the next day and he had to order some parts. The part alone cost a few hundred dollars. I saved a lot of money with Select Home Warranty.
Reviewed Dec. 9, 2015
I was having some issues with the washing machine. I submitted a claim online and received a response very quickly. I was told that a contractor will come out to see if any repairs could be made to the machine. The contractor was able to replace the part that was damaged and had me running as good as new within a reasonable time. I was very happy.
Reviewed Dec. 9, 2015
I am very happy with the services and policy. I bought the policy when I bought my home. Since then I have filed 3 claims and each time it was handled very well. The technicians ordered the necessary parts, the repairs were made on time and the claims processing went smoothly.
Reviewed Dec. 9, 2015
We were having some issues with the stove in our house. I called Select Home Warranty and they said they would have a contractor come out to us to take a look. When the contractor came he had an idea of what the issue was based on what I told Select. The contractor was able to repair the stove on the spot. He came with the replacement part in hand. Great service.
Reviewed Dec. 8, 2015
We were having some problems with our air conditioner. Select Home Warranty had a contractor come out to us. The contractor was able to repair the air conditioner the same day and he provided us with maintenance tips over the summer. The service was quick and efficient.
Reviewed Dec. 8, 2015
We were having a problem with our pool pump. I called Select Home Warranty and spoke with someone in claims. They asked me a lot of questions for the claim and said someone will contact me to repair the pool pump. When the contractor came he came with a few parts and a replacement pump. I was very surprised to see a very well prepared contractor. He ended up needing to replace the part but knowing that he came with the right tools the first time around and didn't come just to waste time was amazing to see. I was extremely happy with the service.
Reviewed Dec. 8, 2015
I was having some issues with the toilet. It wasn't flushing properly. I submitted a claim online with Select and got a call back asking for some additional information about the toilet. They said that they will have a plumber contact me to repair the toilet. The plumber came and made the necessary repairs. He had to buy a new flushometer so that he can replace the old one. The service was very good, the plumber didn't make a mess that I had to clean. The service was great.
Reviewed Dec. 8, 2015
I had two claims submitted over the summer. One for our air conditioner and the other for the pool pump. For each claim Select sent out a qualified professional. Both are knowledgeable in what they were trying to repair. Each repair person was able to repair the problems right away. I was very happy with how quickly everything was taken care of as well as how quickly someone actually came down to see the problem. Highly recommended.
Reviewed Dec. 8, 2015
The service was good. The technician took some time to come and make the repairs. Overall the service was good. SHW was good throughout the entire process.
Reviewed Dec. 8, 2015
In looking at the reviews for SHW, the company must have written them. They always attempt to delay payment and service and should change their name to REJECT HOME WARRANTY. Not recommended compared to other warranty companies.
Reviewed Dec. 8, 2015
I had a problem with the washing machine. SHW sent out a repair man to see if anything can be done. The repairman had to order a special part for the machine. The cost of the part was several hundred dollars and that didn't include any servicing fees. I was very happy with the whole claim process and service. The cost to repair just the washing machine was almost just as much as I spent on the policy and that's for 1 claim only. I was very happy.
Reviewed Dec. 8, 2015
I was having some plumbing issues at home. I submitted a claim online. A representative from SHW called me back to get some additional information that was left off from the submission. She then proceeded to tell me that a plumber will be contacting me to come and repair the issue. The plumber came out and was indeed able to make all the repairs on the spot. Overall I was very pleased with how quickly everything was handled.
Reviewed Dec. 8, 2015
A friend of mine recommended that I contact Select Home Warranty for my policy. When I called them the representative on the phone was very nice, courteous and patient. He answered all my questions and did not pressure me. Since then I have been very happy with the services provided.
Reviewed Dec. 8, 2015
I contacted Select Home Warranty when I was having issues with my dryer. They took some information down from me and said that a technician will be in touch with us. A technician ended up coming out the same day and he was able to repair the dryer without having to come back. That was great service.
Reviewed Dec. 7, 2015
Had some problems with my washing machine. I called Select Home Warranty and they had a technician come out. The technician was able to see what was causing the issue and ordered the part that we needed to replace. The part came very fast and the repairs were made. Both Select and the technician were efficient, professional and courteous.
Reviewed Dec. 7, 2015
I have several active policies for the multiple properties that we own. All those policies have been through Select Home Warranty. The claim process has always been quick. The repairman were always sent out as soon as possible, all repairs were completed very quickly. The staff at Select are courteous, friendly and very helpful.
Reviewed Dec. 7, 2015
We were having some issues with our air conditioner. Select Home Warranty had a repairman come out and inspect the unit. He was able to fix the air conditioner on the spot and even provided us with some tips on how to maintain and clean the air conditioner. The service was quick.
Reviewed Dec. 7, 2015
The service is very good. I had to submit a claim online for an issue I was having with the stove. From start to finish everything was handled very professionally. The contractor came out quickly to make the repairs and he was knowledgeable and professional.
Reviewed Dec. 4, 2015
They say send them an email for faster service. When you send the email, they never receive it. Informed them of a broken refrigerator, the tech never called. Instead, they told me to call tech, he didn't even know why I was calling him. The tech can't come out for another six days and there isn't another tech available.
Reviewed Dec. 3, 2015
We were having some issues with our pool pump. My husband submitted the claim online and we got a call the next day from a representative. She said that someone will be in contact with us to come and check it out. The repairman came and was able to repair the pool pump on the spot. Great service.
Reviewed Dec. 3, 2015
We were having issues with the washing machine. I submitted the claim online and a technician was out very quickly to make the repairs. The technician was efficient, professional and courteous.
Reviewed Dec. 3, 2015
Had some issues with our pool equipment. I called SHW and they took down some information for the claim. A pool repairs man came not too long after that and was able to replace the part that was not working fairly quickly. The service was quick and efficient.
Reviewed Dec. 3, 2015
The service is very good. I have bought numerous policies for my properties and have been very happy. I have already recommended them to many friends and realtors.
Reviewed Dec. 3, 2015
I submitted a claim online for our fridge. It was not working very well. They reached out to me and told me that a contractor will be in touch with me to take a look and make some repairs. The contractor came fairly quickly and repaired my fridge. The service was good and quick.
Reviewed Dec. 3, 2015
Had some problems with our air conditioner over the summer. My husband submitted the claim online and Select Home Warranty has someone out to us right away to repair the a/c. The service was very good and we are very happy.
Reviewed Dec. 3, 2015
Had some issues with our fridge. A claim was submitted online that evening and we got a call back the next day. The technician came out that same day and was able to make the necessary repairs. From start to finish the repairs were made within a 48 hour period. The service was quick with quality completed work.
Reviewed Dec. 3, 2015
I was recommended by my realtor to get a home warranty policy. I purchased a 3 year policy with Select Home Warranty in the end. I have submitted 4 claims in the past 2 and half years. Each claim process was different (because of the appliance issues). Some took a bit longer because specific parts had to be replaced and other repairs were completed within 3 days. I am overall happy with the service. I saved a lot of money over the course of the years and when time to renew, I will be a returning customer.
Reviewed Dec. 3, 2015
Our microwave was not working. I filed a claim online with Select Home Warranty. They had a repairman come out and take a look at the problem. It turned out that a specific part needed to be replaced. Since the cost of the part was more than a new microwave, Select had it replaced. Overall great service.
Reviewed Dec. 3, 2015
I was pleasantly surprised about how good the service was with SHW. When I had my claim filed the staff was super nice and professional. They got me a repair man right away who fixed the issue and replaced the necessary parts. When it came time to renew my policy this year I did not hesitate.
Reviewed Dec. 3, 2015
We bought the policy when we purchased our home last year. We haven't had any claim issues until recently. I submitted a claim online for our dishwasher that was acting up. SHW sent out a contractor who had to replace a part in the machine. The part alone cost over $150 which did not include the service fees for the contractor. I only had to pay the $45 deductible which was fantastic. I saved a lot of money so far.
Reviewed Dec. 3, 2015
We were having some issues with our toilet at home lately. I submitted a claim online and got a call back within 24 hours. A plumber came out not too long after that and made the necessary repairs. The service was very good by both Select Home Warranty and the plumber.
Reviewed Dec. 2, 2015
I was looking into buying a home warranty. I contacted many companies before I got to Select. When I spoke with someone at SHW the representative was knowledgeable and professional. He was able to answer all the questions I had and didn't have to put me on hold every few minutes to find out more information. I have so far been very happy with my experiences.
Reviewed Dec. 2, 2015
Had some issues with our fridge. I contacted Select Home Warranty as soon as the issues happened and they took down information about the fridge and what the issue was. I was told that a contractor would be calling me to schedule an appointment to look at the fridge. The contractor was able to come down to me the SAME DAY and he was able to make the repairs on the spot! You have no idea how much money I saved. None of my food was thrown away and the cost to repair the fridge was more than what the policy cost me. Very speedy service.
Reviewed Dec. 2, 2015
To start the person who was setting my stuff up left or got fired. So all my stuff was messed up. I called claims about hot water heaters. They said put in claim and send in where I paid for new ones and it was covered. Couple days after my washer dryer were broken I called. Something told me to get new ones and put in claim. I did. I paid around 4500 all this stuff. I got a email stating not covered cause I was there 30 days. No one told me this! Ok then I paid extra roof leak. I had roof leak. I called, put in claim. It took 2 weeks for someone to come out, big leak and whole now. They send in what need to be repaired. Well again not covering cause it over 150 to fix it. You can't use over 150 in first 3 months. So I'm out again. This is very very sad.
Reviewed Dec. 2, 2015
I select this company cause there has a promotion with $1500 five years + 12 month for the additional during July 2014. I never use this service so have no idea about this company service. Sep 2015 I sold my invest property and try to cancel the service. They said gonna send out the check up to 30 days. It's been three month, I still didn't get my check. I called today. They said the check will mail out soon, and I double check the amount only get $800 back. I will not use this company anymore. Be careful the promotion.
Reviewed Dec. 1, 2015
Had problems with our a/c units. I called Select Home Warranty. They took the make and model information for the units and said that someone will get in contact with me to come and take a look. The repair person had a feeling of what the issue was and came with the parts/tools to make the repairs. That’s great service!
Reviewed Dec. 1, 2015
My friend recommended that I buy my home warranty policy with Select Home Warranty. The staff is very professional and efficient. They answer all your questions and are patient with you. They helped me with the claims process and took down all the information needed the first time and took care of the rest. We are very happy.
Reviewed Dec. 1, 2015
Had some appliance trouble recently. SHW was quick to respond and send a contractor out to us. Repairs were completed in a timely fashion. The deductible paid was significantly lower than the cost to replace the parts and pay for repairs. We saved a lot of money.
Reviewed Dec. 1, 2015
We had a problem with the dishwasher recently. Claim was submitted online that evening. Got a call back the next morning asking for some additional questions about the dishwasher. They also told me that someone will contact me shortly about setting up an appointment to try to repair the dishwasher. The repairman who came was able to swap out a piece that was damaged and had our dishwasher working like new. The part alone cost $250 and we only paid $45 out of pocket which was our deductible. We saved a decent amount of money by having this policy in place.
Reviewed Dec. 1, 2015
We had some trouble with our pool equipment over the summer. The pump was not working properly. My husband submitted the claim information online and we received a call back the next day. The claims person said that they will have someone come down and take a look at the pump and make the necessary repairs. The pool repair person came and was able to change the part that was no longer working. The entire claim process from start to finish was very good. The communication between the Select, the contractor and myself went seamless. We were very happy.
Reviewed Dec. 1, 2015
We were having some trouble with our garbage disposal. I wasn't sure what the procedure was or how to go about filing a claim. I called SHW and the representative was very helpful and guided me through the claim process. After the claim was processed I was told that someone will call me to set up an appointment to make repairs. The contractor came and everything was done right away. I was very happy with the entire process.
Reviewed Dec. 1, 2015
I contacted them as per contract, and informed them that my preventive maintenance service Tech. identified a leak in my A/C system (it was not at the correct level). Select refused to send a Tech. to determine what the problem could be. They said that cooling fluid leakage is not covered. First of all I paid extra for Freon Coverage, but they called it "Cooling Fluid" (there's not such animal), and refused to send a Tech. I said "How do you even know the problem if you will not send someone to determine the issue, because it could be anyone of several items covered by the warranty, (Compressor, condenser etc...)." I was getting nowhere with numerous calls, then they finally blocked all my calls so I could not call them. The matter was closed according to them. I had sent 12 emails, made countless phone calls, but they were done even though they had not sent a Tech. which is in accordance to the contract.
I was forced to contact the Better Business Bureau for a formal complaint. They just blew them off as well, claiming my issue was a cooling fluid leak. There is not and never has been anything referred to as "Cooling Fluid" but that where I stand, and though I have Freon Coverage, they are calling it cooling fluid. WHAT? They do not care if you contact the BBB or anyone else. They have my $425.00 and they're keeping it without fulfilling the contract obligations, and there not one thing you or anyone else can do about it...
Reviewed Nov. 30, 2015
I have been with Select Home Warranty for 4 years now. I have had 2 claims since I purchased the policy and both times the claims service was very good. The staff was efficient and professional. The contractors that they have sent out were very knowledgeable and friendly.
Reviewed Nov. 30, 2015
I am very happy with the services provided by Select Home Warranty. The staff is very courteous and patient. They did not rush me on the phone or pressure me to buy any policy. They answered all my questions and helped me when I had some claim issues.
Reviewed Nov. 30, 2015
There were some issues with our dishwasher lately. I submitted my claim online. The representative got in touch with me within 24 hours. They told me that they will have someone call me to schedule an appointment to come and take a look at the dishwasher. The contractor was able to make the repairs within a reasonable amount of time. Everyone was efficient and professional.
Reviewed Nov. 30, 2015
Had some problems with our garbage disposal lately. I contacted SHW who sent someone out to us to take a look at it. The repairman figured out the problem within the time he was there and was able to fix it on the spot! I was lucky that no parts had to be replaced or anything but it did take some time for him to repair it. The cost of paying for the service vs. paying my $45 was incomparable. I saved hundreds of dollars just by paying my deductible rather than the servicing fees.
Reviewed Nov. 30, 2015
We had to submit a couple of claims over the course of the year for multiple appliances. Each time we had an issue Select was quick to send someone out to us. All the appliances were repaired quickly and efficiently. We haven't had any issues since then with any of our appliances.
Reviewed Nov. 30, 2015
We have had trouble with the dryers. I called SHW and they sent someone out to our home as soon as possible to come and check it out. They came out very quickly and repaired my dryer. I was very pleased with the whole process. The repairs were done quickly. The contractor was knowledgeable, friendly and efficient.
Reviewed Nov. 30, 2015
Had some trouble with our washing machine. I called Select Home Warranty. The person in the claims department took down all the information. He said that he will have a contractor contact me directly to schedule an appointment to check out the washing machine. I got a call later that day and the contractor came out the next day. He ended up having to order a replacement part for the machine but once the part came in, he right away repaired the machine. I was very happy with how everything was handled. It was done efficiently, professionally and quickly.
Reviewed Nov. 30, 2015
We were having some problems with the toilet in our house last week. I called SHW who stated that they will find a plumber in our area to come to us. I received a call from the plumber that afternoon who scheduled an appointment to come to the house. The plumber was able to fix the problem very quickly. He was fast, efficient and professional.
Reviewed Nov. 30, 2015
Had some claim problems over the summer. Overall I was satisfied with everything. I wish that response and service was a lot faster. We did have to wait only a few days but I wished that everything was fixed on the same day.
Reviewed Nov. 30, 2015
We were having some issues with our dishwasher. I submitted my claim online and received a call back within 24 hours. The representative told me that they will send someone out to come and take a look at the dishwasher and possibly repair it. The contractor came out and was able to find the problem and repair the dishwasher. The entire claim process went smoothly and efficiently.
Reviewed Nov. 29, 2015
Select Home Warranty is the WORST home warranty company I have ever used! I'm still waiting to get my stove repaired and it has been over 2 weeks since I contacted them.
Reviewed Nov. 27, 2015
I called Select Home Warranty because we were having some issues with the washing machine. It was not spinning properly. Select Home Warranty was able to get someone out to inspect the washer within 24 hours. The repairs were made the same day. The repairman and Select were both easy to work with and efficient.
Reviewed Nov. 27, 2015
Having a lot of plumbing problems in the house. I contacted Select Home Warranty who sent a plumber out to my house fairly quickly. The plumber was able to resolve the issue without any problems. Both Select Home Warranty and the plumber were quick, efficient and professional.
Reviewed Nov. 27, 2015
I was having problems with my oven. I called Select Home Warranty and the representative was very polite and efficient. She said that she will get in touch with a local contractor in my area and have them set up an appointment with me to come down and take a look at the oven. The contractor came and he was polite, efficient and quick. The repairs were made right away.
Reviewed Nov. 27, 2015
My garbage disposal has been acting up. I called Select Home Warranty and gave them some information about the disposal unit. They said that they will get someone to come down to me to check it out. The repair man came the same day to inspect the unit. He said that a part needed to be changed and that he will order it. The part came a few days later and the repair was made. I was very pleased with the service. The repair man gave me an accurate time frame, was easy to get in contact with and was very efficient.
Reviewed Nov. 27, 2015
We live in Nevada and it can get very hot here in the summer. Our air conditioners were not working very well. Select sent someone out to us very quickly and the repairs were made the same day. The service was professional, efficient and quick. We are very happy.
Reviewed Nov. 27, 2015
We had trouble with our air conditioners over the summer. We submitted the claim information online. We received a call within 24 hours and we were told that they will find a contractor in our area to come and take a look at the air conditioners. The contractor came and made the repairs. He was very knowledgeable and professional.
Reviewed Nov. 27, 2015
I am very happy with the services provided to me by Select Home Warranty. We had a problem with our A/C unit this past summer and Select was able to have the entire claim and repair taken care of in a timely manner. From beginning to end everything went very seamless. I renewed my policy for another 3 years.
Reviewed Nov. 27, 2015
I was recommended by my realtor to purchase a home warranty. She recommended that I called Select Home Warranty as that is who most of her clients use and they are highly recommended. I wasn't sure exactly what this kind of policy was or what was covered. So when I called, the representative was very kind and professional. He helped me understand what is covered and what the process was in the event of a claim situation. I was very happy with how professional and patient they were with me.
Reviewed Nov. 27, 2015
I had some problems with my washing machine. I called Select Home Warranty and they said they will get someone to come down to me to fix my machine. Contractor came and he fixed my machine and it's working brand new. Great service, very professional, and efficient.
Reviewed Nov. 27, 2015
We were having some trouble with our stove last weekend. I submitted a claim online over the weekend and got a call back Monday morning. The representative who called me stated that they will have someone contact me to come and see the stove. That day I got a call from a contractor who came to see the stove and repaired the heating element right away. I was very happy with how everything took place. I didn't have to chase anyone down to find out the status of my claim or if they received it over the weekend. I got the call right away and everything was handled extremely professionally.
Reviewed Nov. 26, 2015
My shower was leaking. Couldn't stop the water from running. I was able to reach Select Home Warranty and have a person out to me to fix my issue. The plumber was nice quick and didn't have to return again. He got the job done on the first try.
Reviewed Nov. 26, 2015
Very responsive, great to deal with customer service, was there to help me out. They got me a tech out very quick. The tech was able to fix my electric issue on the 2nd visit and he was fast on his return back to me.
Reviewed Nov. 26, 2015
I am now 10 days since I filed my service claim for a clothes washer. I reside in Dallas, TX. The service company came out the next day and spent 2 hours taking the washer apart and indicated he wasn't sure of what needed to happen and would be in getting in touch with Select Home warranty. Given that I have extra family here for the Thanksgiving holiday not having a clothes washer has been a terrible inconvenience. I have now spend the last 4 business days calling and having a new service rep from SHW explaining that since it was in my first 90 days they would only cover $150 of the repair or replacement. After having them agree I have been in the program over 100 days they agreed it should be covered at the $500 level. I keep hearing they would need to get with review board for next steps all the while another day without our washer.
Yesterday was a circus (on 3 different call that I initiated). They kept telling me that they had responded by email and had I gotten it. (which I hadn't) Then was told a manager would call me in 20 mins. on two different occasions. I am still in limbo on Thanksgiving day waiting to hear what's next. This is my first claim. I can only imagine what my future experiences will be. My attorney reviewed the contract it is poorly written and confusing. I am now getting the understanding that I will pay for the repair/replacement and submit the invoice and start the process. I remain optimistic that they may still solve things yet have been incredible disappointed so far.
Reviewed Nov. 25, 2015
My dishwasher was acting up. I went online and submitted a claim with SHW. The next day I got a phone call from SHW asking a few more questions as I left out details in my submission. They said that they will get a contractor to come down and check out the dishwasher to see what they can do. The contractor came that day and was able to go get the parts needed to make the repairs. I was pleased with the service. SHW were efficient and professional and the contractor was professional, prompt and quick to make the repairs.
Reviewed Nov. 25, 2015
I have had a policy with SHW for 2 years now. This is the first claim that I had to submit. It was for my dryer that was not working properly. When I called SHW they took down all the information they needed for the claim. They told me that they will have a contractor contact me to come and inspect the dryer and make the necessary repairs. From start to finish everything was completed within a few days. Everything ran very smoothly.
Reviewed Nov. 25, 2015
I had many issues in the past with my appliances. A friend of mine recommended that I call Select Home Warranty and purchase a policy for my appliances. When I called them, the representative was very nice and professional. He answered every single one of my questions and was very patient with me. I was very happy and comfortable knowing that I am with a company who will take the time out to help me rather than rush me on the phone.
Reviewed Nov. 24, 2015
Our washing machine has been acting up. I submitted my claim online. SHW reached out to me and told me that I should be getting a call from someone to come and make the repairs. I was able to have all the repairs completed within a very reasonable amount of time.
Reviewed Nov. 24, 2015
We had a lot of problems with our toilets in the house. I called Select Home Warranty and they said that they would find a contractor in my area to come and take a look. That day I got a call from a plumber who scheduled a visit with us. The plumber was able to resolve the problem without any issues.
Reviewed Nov. 24, 2015
I am very pleased with Select Home Warranty. They offered me great service when I had in my claim. They were able to send out a contractor in my local area pretty quickly to make the necessary repairs. I even received a follow up call several days later asking if everything was properly fixed.
Reviewed Nov. 24, 2015
I was very happy with my experience with Select Home Warranty. They were very helpful and easy to work with. I did not run into any problems when our claims were filed. Everything went through seamlessly.
Reviewed Nov. 24, 2015
It took almost 2 weeks for them to get someone to my home to fix my heating system. The first two contractors declined to take my work order stating "They no longer work with Select because they don't pay out." When they finally got a technician to my home, my heat worked for the upstairs but still cold downstairs. The Technician also stated I should find another home warranty company because Select is the worst company in the business and they always find an excuse not to pay out claims and everything is never covered. Which I found out the next day when my heat was still not working properly.
Jamal the Supervisor acts like he is really trying to help you but he really doesn't. The other representatives, Ernest, Heather and Max all seem to not know what they are doing. PLEASE, PLEASE, PLEASE people save yourself the headache and stay way from this company. Now me and my family will be spending Thanksgiving freezing due to these IDIOTS!!!
Reviewed Nov. 23, 2015
I was having some plumbing problems. I remembered that I had a policy with Select Home Warranty and submitted claim info online. I got a call the next day from someone at Select Home and they asked me a couple of additional questions about my problem. They told me that they would get in touch with a plumber in the local area to come and take a look. The plumber was able to come the same day and fix my problems.
Reviewed Nov. 23, 2015
I was having a lot of problems with my washing machine. I called Select Home Warranty and they said that a contractor would be in touch with me to schedule an appointment to come and take a look at the unit. The contractor came the next day and was able to make the necessary repairs on the spot.
Reviewed Nov. 23, 2015
Had some problems with my dryer. I called company and they say someone come and fix. Contractor came next day and he said a piece has to be change. He come back later in day and change piece. He fast and work good. Very happy with contractor. Company fast too.
Reviewed Nov. 23, 2015
I was having trouble with one of my kitchen appliances. I called Select Home Warranty and they took down some information about the make and model of the unit. They then told me that they would have someone contact me to schedule an appointment. I received a call within 24 hours and when they came down the repair was made the same day. I was very happy.
Reviewed Nov. 23, 2015
Bought a policy with Select Home Warranty. I had some issues with the dishwasher. I called Select Home Warranty to speak to someone. The wait time was about 10 minutes, not so terrible. The person took down all my information and said that someone will be in touch with me shortly. Within several hours I got a call from a contractor in my local area to schedule an appt to come and check out the dishwasher. The contractor had to order a special part that took a few days to come. But overall from start to finish the services was good. Everything was completed within a reasonable amount of time.
Reviewed Nov. 23, 2015
Was having issues with my stove. It was not working properly. I called Select Home Warranty and they asked me a lot of questions about the make and model of my stove and what the issue was. After I gave them all the information they had a contractor contact me to set up an appointment. When the contractor came the repairs was made on the spot.
Reviewed Nov. 23, 2015
I was told that it was good to buy a home warranty policy for my appliances when I bought my new house. My friend has had Select Home Warranty for a few years and they were very good with claims. I gave them a call and bought a policy with them. I hope to never use it to file a claim but at least I know I have a policy if and when that happens.
Reviewed Nov. 23, 2015
When I bought my house I told that I need to buy a home warranty for my appliances. I was recommended Select Home Warranty. When I contacted them the representative was very polite, he answered all my questions and was very patient with me. The wait time to get to someone was under 10 minutes. I was very happy with their services.
Reviewed Nov. 23, 2015
I had some air conditioner troubles over the summer. I had to contact SHW twice for two separate air conditioner units that were not working very well. Each of those times they sent someone out to make the repairs. It was the same contractor both times (which I was very happy about). The contractor fixed the air conditioners each of those times and have me some tips on how to properly maintain the units in the winter months.
Reviewed Nov. 23, 2015
I was having a problem with my hot water heater. I called Select Home Warranty to submit my claim. They took down all my information. The person I spoke to was very polite, efficient and answered all my questions. They were able to get a contractor out later that day to take a look at the water heater. I ended up needing to just replace a faulty part which had to be ordered. The repairs were made within a reasonable amount of time. The contractor knew what he was doing. I was very happy with the process from start to finish.
Reviewed Nov. 22, 2015
I'm waiting to hear from them about a claim for my washing machine. They sent an email upon initial claim being made, but the contractor called me and stated they "do not do business with Select any longer and in fact, sued them for non-performance (not paying them)". I've been waiting now for a callback from a "manager" to get me in contact with a new contractor. Have made four calls and continue being told a manager has to call me. So I'm not experiencing one iota of the experiences written here and genuinely question they are even valid customers, but rather posters paid by Select. Now I'm thinking how foolish I was to pay for 6 years of warranty coverage by this company. Hopeful Harrison **, Joseph **, or Elliott ** at ** will call me because that phone # is just an answering machine.
Reviewed Nov. 20, 2015
Tech was efficient. Knew what he was doing, professional, dressed well and made me feel comfortable in allowing him into my home. I will be renewing this coming year for my warranty. Excellent work guys.
Reviewed Nov. 20, 2015
My faucet was leaking for a couple of days. At first didn't think much of it and then I figured, "Let me call my warranty company since I have one" and I'm glad I did. I needed a new valve for my sink so the person was able to come out with it and first try it was repaired.
Reviewed Nov. 20, 2015
My boiler was smoking and I panicked. I called Select Home Warranty because I have them for 4 months and remembered I had a home warranty. I have never used them so I was scared, but they were great. Got a heating guy fast to my home and was able to stop the smoking and get my heating unit working.
Reviewed Nov. 20, 2015
Never had a more frustrating experience dealing with a company. We had a yearly contract for three years. Only during the last year had to file two claims. Both times it was a complete nightmare. Select is unresponsive and virtually impossible to get a hold of by phone. Countless hours arguing with them about what they were doing. It took a month for a broken microwave that we ultimately had to purchase a new one and get a reimbursement from them for $150. Second claim was for the oven - not operating. It's been a month and a half of half - with contractors showing up and refusing to repair the stove because they were not authorized by Select. DO NOT take out a warranty with this company. Waste of money.
Reviewed Nov. 19, 2015
We purchased this policy when we bought our home last year. All our appliances were brand new. About a year later we were having some issues with the buttons on our dishwasher. I called Select Home Warranty, gave them all the information they needed and I was told that I would get a callback. Someone called me back the same day letting me know that a contractor will be coming out to take a look at the dishwasher. The next day the contractor came and repaired the buttons that were not functioning properly. I was very happy to see a contractor come out with everything needed to service the unit. I was impressed.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


