Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. The company does not cover commercial properties, residential properties used for business or foreclosed properties.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed March 3, 2016
I filed a claim with Select Home Warranty when my washing machine wasn't working. Select Home Warranty sent out a great service contractor to the house. He was able to make the repairs and replaced a part that was not working. The service was professional and efficient.
Reviewed March 3, 2016
My a/c not working. I filed a claim with Select Home Warranty. They sent someone to my house to fix the a/c. It works great now. The repairman gave me maintenance tips and he even went out of his way to clean out the inside of the unit. I loved how he went out of his way to do that when it wasn't the reason for the problem in the first place. It shows you how good the service is.
Reviewed March 3, 2016
The service is amazing. I am so happy. Select Home Warranty sent an amazing contractor to my house to repair the hot water heater. I was very lucky because if I waited any longer the repairs would have been much worse. The staff at Select Home Warranty were very polite and professional.
Reviewed March 3, 2016
I submitted a claim online when my hot water heater stopped working. Select Home Warranty quickly acted and sent someone to my home to see if any repairs could be done. The contractor was able to repair the hot water heater by replacing some parts. I was really happy to see a company act quickly to make sure a customer is taken care of properly.
Reviewed March 3, 2016
I was having issues with the dryer. I filed a claim with Select Home Warranty. The company sent a repairman to my home. He was able to fix the dryer, and clean the venting system. I saved a few hundred dollars by having this coverage in place. The service was outstanding.
Reviewed March 2, 2016
I usually never go out of my way to submit a review but I had the best service that I felt the need to tell everyone about it. I could not be happier with the services I have received from Select Home Warranty.
Reviewed March 2, 2016
I filed a claim when my washing machine wasn't working. Select Home Warranty got back to me quickly and said they will have someone sent over to me. When the technician came he went right to work. He fixed my machine very quickly. I am very happy.
Reviewed March 2, 2016
I bought a warranty with Select Home Warranty when I first bought my house. I filed my first claim 6 months into this warranty. The claim was for my stove. It would not warm up when I tried to bake. Select Home Warranty sent a repairman to the house to fix the stove. He ended up having to replace a part in the stove and it has been working well since then. I am very happy for this warranty.
Reviewed March 2, 2016
I have a refrigerant leak in a rusting (evaporator coil) the warranty specifically covers condenser coils but does not name evaporator coils. In a heat pump the condenser and evaporator coils serve dual purposes depending upon weather in heat or cooling mode. They are trying to say they don't cover refrigerant leaks, however I paid an extra $50 to have freon replacement covered. They are telling me that If had proper maintenance there would not have been any trouble with the coil. According to the company they sent to fix it, that is a crock of **. They tell me they have to replace evaporator coils all the time. I did not have this kind of problem with American Home Warranty for two years before this. I cannot imagine this company is getting such high ratings without some kind of a buyout. It took them two weeks two calls to even get a service company to my house.
Reviewed March 2, 2016
I filed a claim online when the plumbing system was backing up. Select Home Warranty had sent us a plumber at the time to fix the issue. He was by far the best plumber money can buy. He was amazing. He was thorough doing the repairs. Above and beyond. Just amazing.
Reviewed March 2, 2016
We are super happy with our policy and coverage. We knew what we were purchasing when we got this policy and had no bumps in the road. They sent someone to service our dryer when it was not working. Qualified and professional people were sent. We received nothing but good service.
Reviewed March 2, 2016
I have only good things to say about this company. They are professional, friendly and courteous at all times. Claims are processed within a very reasonable amount of time. Reimbursements are sent out when they are supposed to. Just a great company all around.
Reviewed March 2, 2016
We were having some issues with the HVAC unit at home. I filed a claim and Select Home Warranty sent out a technician to our home. The technician was able to pinpoint the issue right away and fixed it. I was very grateful for having this policy place.
Reviewed March 2, 2016
We were having some major issues with the hot water heater at home. I called Select Home Warranty and filed a claim with them. The representative on the phone was very polite and professional. They helped me process the claim. They said that they will get in touch with a contractor in my local area to come and make repairs. When the contractor came he was very professional and polite. He was able to repair the hot water heater by replacing some parts. I was very happy with the work and the service.
Reviewed March 2, 2016
This is a horrible warranty company. I had two claim. 15 calls about my dishwasher and unfulfilled damaged out on refrigerator. This company gives you the run around. I am canceling my policy in the morning to go with the #1 home warranty company who covers refrigerators fully unlike these lying jack asses. Don't waste your money. If you do and make a claim you will soon find out you're wasting a lot of time with endless emails to send pics, receipt, etc., etc. not to mention the 6 weeks it took for a check to come to me when they said it would come to me within a week. They deserve 0 stars. Spend your 700 dollars on a top rated company not SHW.
Reviewed March 1, 2016
My A/C wasn't working this summer. I filed a claim and they sent me someone to fix it. I was very happy with the fast and professional service.
Reviewed March 1, 2016
We had some issues with the plumbing in the house. It took a day for Select Home Warranty to get a plumber to get to our home. For that reason alone I am giving this review 4 stars instead of 5. Otherwise everything else with this company has been nothing but outstanding service.
Reviewed March 1, 2016
I called Select Home Warranty to file a claim when my dishwasher stopped working. Once they processed the claim they sent someone to my house to make the repairs. When the repairman came he saw that several parts needed replacing. Once the parts were approved by Select Home Warranty the repairman came to do the work. Since then the dishwasher has been in perfect working condition. I could not be happier.
Reviewed March 1, 2016
I filed a claim online when our air conditioner was not working. Select Home Warranty sent a technician to my house to make the repairs. When the technician finished he cleaned out the vents and gave me maintenance tips.
Reviewed March 1, 2016
I have been with a few companies in the past. Select Home Warranty has by far been the best out there. They have always been polite, professional and courteous on the phone. Whether it was a call about the warranty or a call about claims processing they were always professional and patient. They answered any and all my questions without hesitation. They sent out an excellent repairman when I had issues with the pool pump. They clearly know how to take care of their customers.
Reviewed March 1, 2016
We are very happy with the services provided by Select Home Warranty. The staff at the company are very polite and professional. When we filed our claim with them they quickly acted and sent someone to us to make repairs. The person they sent us was very professional. Everything has been working amazing since then.
Reviewed March 1, 2016
I filed a claim when my fridge was not working very well. Select Home Warranty sent a contractor to the house to make repairs. The contractor was professional, courteous and polite. He was able to fix the fridge and it's been working perfect ever since.
Reviewed Feb. 29, 2016
I usually don't write reviews online but I had a great experience with this company that I felt the need to. I have had so many issues with all my appliances the past couple of months. Each time I had a claim filed Select Home Warranty processed it quickly and sent someone to repair the appliance. Every single time someone came out to me the repairs were made quickly. The staff is very professional and just outstanding. 5 stars.
Reviewed Feb. 29, 2016
The staff at Select Home Warranty are great. When I first called them to purchase my policy the representative was polite, friendly and professional. They answered all my questions and did not pressure me to purchase the warranty. I have had them for 3 years now and could not be happier.
Reviewed Feb. 29, 2016
Had some problems with the stove. I filed a claim and SHW sent someone to my house to make repairs. The repairman replaced the part that was not working and everything is perfect now. The reimbursement process was also reasonably quick. I could not be happier.
Reviewed Feb. 29, 2016
Do NOT I repeat DO NOT give them any money! They do not honor any claim. I paid extra to have my pool equipment covered (cost of $150). I placed a claim for my pool pump to be repaired and their pool company said it needed to be replaced and gave me a quote. After they finally agreed to pay $200 (initially they only wanted to pay $125) of $1050 pool pump replacement they still haven't sent the money. We are now going on 8 months. I have a refund and release agreement form signed 12/11/2015 from them but still NO money. Today is 2/29/2016. STILL WAITING. Hold times are ridiculous and promises that managers will call back are an outright lie.
Reviewed Feb. 29, 2016
I submitted a claim for our nonworking HVAC unit. Select Home Warranty sent a contractor to the house to repair it. The contractor was able to make the repairs by replacing parts that were approved by Select Home Warranty. I am very happy to have this warranty in place. I saved several hundred dollars by having this active.
Reviewed Feb. 29, 2016
We were having some plumbing problems in the house. I called Select Home Warranty right away to file a claim. They sent an excellent plumber to my house. He fixed our issue right away and saved us several hundred dollars.
Reviewed Feb. 29, 2016
I had some issues with my washing machine. I submitted a claim online and Select Home Warranty sent a technician to my home to make repairs. The technician was professional and courteous. He made the repairs on the washing machine and everything is working perfectly now.
Reviewed Feb. 29, 2016
Had some problems with the dishwasher at home. I filed a claim online with Select Home Warranty and they sent someone to my house to make repairs. The contractor was professional and efficient. Highly recommended.
Reviewed Feb. 26, 2016
Filed a claim for when our HVAC unit wasn't working. SHW sent a contractor out to us to make repairs. The repairs were completed within several days of filing the claim. I could not be more pleased with the service.
Reviewed Feb. 26, 2016
The overall service is fantastic. There is always someone available to answer your questions, they are always professional and courteous on the phone. I have always received top notch service. Whether it was filing a claim or waiting in a reimbursement, the staff has always been amazing.
Reviewed Feb. 26, 2016
The overall service is fantastic. There is always someone available to answer your questions, they are always professional and courteous on the phone. I have always received top notch service. Whether it was filing a claim or waiting in a reimbursement, the staff has always been amazing.
Reviewed Feb. 26, 2016
Had some problems with my washing machine. I called Select Home Warranty and filed a claim. They sent a very professional technician to my house. He came and was very polite, explained what happened and what needs to be repaired. He maintained a very clean workspace. Just overall an amazing experience. I did not think everything would turn out so well and I am so happy that it did. Highly recommended.
Reviewed Feb. 26, 2016
Had some problems with the stove at home. I submitted a claim online. They sent me a contractor to fix the stove. He replaced the non-working part which was approved by Select Home Warranty and installed it for us. The stove has been working perfectly since. Service was very good from beginning to end. No complaints.
Reviewed Feb. 25, 2016
I am very happy with the service. I filed a claim for my hot water heater. Select Home Warranty sent a professional and knowledgeable contractor to make repairs. He was polite and courteous. He found the issue right away and was able to fix it on the same visit. The claim process went over very smoothly and quickly. I could not be more impressed.
Reviewed Feb. 25, 2016
Excellent service. The staff is very polite and professional. They processed my claim quickly. They sent an outstanding pool repairman to inspect the pool pump and replace the parts needed. Highly recommended company.
Reviewed Feb. 25, 2016
We had some issues with the dryer at home. It was not drying our clothing. I called Select Home Warranty and gave them all the information to file a claim. They sent a technician to my home. He was able to repair the dryer by replacing a specific part. Once the part was replaced he cleaned out the machine and it has been working amazing ever since. I am really happy with this warranty and their service.
Reviewed Feb. 25, 2016
Great, great service. I had problems with the washing machine. Select Home Warranty sent out an amazing contractor to repair it. Highly recommended.
Reviewed Feb. 25, 2016
We had some trouble with the air conditioner. I filed a claim and SHW sent a technician who works in my area to come and take a look. The technician was very professional. He fixed my air conditioner and gave me maintenance tips. Great service.
Reviewed Feb. 25, 2016
We were having some trouble with the dishwasher. I submitted a claim online and Select Home Warranty ended up sending us a repairman to the house. The repairman was polite, professional and efficient. He was able to repair our dishwasher on the same visit. The service is very good and we are happy with our experience.
Reviewed Feb. 25, 2016
Had trouble with the hot water heater. I called SHW to file the claim. SHW sent a contractor to the house to repair the hot water heater. The service was quick and professional. The contractor replaced the non-working parts. I am very happy with the service.
Reviewed Feb. 24, 2016
Service was unbeatable. They had someone out to my house in 2 hours from when I called! Our heat was restored and I'm thrilled with Select Home Warranty. I never write a review but my house and family is nice and warm today, and all it took was a 3 min call!
Reviewed Feb. 24, 2016
The service from this company is excellent. The staff are very professional and efficient. They process paperwork quickly and answer all of your questions. I could not be happier.
Reviewed Feb. 24, 2016
We were having some issues with the washing machine. I submitted a claim online and a representative from SHW got back to me telling me that someone will come to my house and repair it. The representative was very polite and friendly on the phone. They explained the process and what comes next. The contractor came and was able to repair our washing machine by replacing a part. The process was pretty quick. All the approvals happened faster than I expected. I am very pleased with this warranty.
Reviewed Feb. 24, 2016
Bought our home and after only about a month we had a water leak in one of the bathrooms. Called Select Home Warranty and within a few hours the service technician was here and problem resolved! I've never had such quick, efficient service. Love love this company!!!
Reviewed Feb. 23, 2016
I called SHW to file a claim on our washing machine. It was not working well. SHW sent a contractor to come and make repairs. The contractor was professional and courteous. He repaired the washing machine on the same visit and everything has been working great since.
Reviewed Feb. 23, 2016
I submitted a claim online because our stove was not working. SHW sent a contractor to my house to repair it. The contractor was polite, courteous and professional. He switched out the faulty part and my stove is working perfectly now.
Reviewed Feb. 23, 2016
So we invested in this home warranty for the sole purpose to pass it on to whomever buys our home. In the interim, our washer broke, and wasn't draining. So I called Select up to get a repair done. The set up went smoothly and I was assigned to Don Enterprises and Associated (which is a whole different mess). The guy comes out, diagnosis the problem, and says "Lets pay your deductible first". So I pull out my credit card. "Cash only" he says. Okay. I have to drive to the ATM. I go and he says he'll follow. I come out of the ATM and he's nowhere to be found. He decided to get Burger King... apparently so I drove home. He shows up, I pay and he gives me NO clue as to what's wrong, when he'll be back. "We gotta order the part" is all I get out of him. I literally had to pry it out.
So Select then approves the repair, great, and Don Enterprises calls me back and leaves a message. I call them. He says, "Let me call you back". Never calls back. I call back, "How's tomorrow morning." "OK." Great. He shows up on crutches. Mind you that's not his fault but how on earth are you going to work? Somehow he manages and also gets TONS of water on my brand new laminate floors (which warp when soaked). I have to run for towels and help him dry it. No harm no foul... mistakes happen and I am sure we got it dried in time. The only reason I bring it up is because it added to my stress. So new part is in, washer is working - excellent.
The next day I run a few loads of laundry, the last one I put in at bedtime and went to sleep. I wake up the next morning to the dreaded warning signal from the washer. Turns out its the SAME thing. So the pump is not draining again, after three washes. Apparently there is a deeper issue here. I call SELECT HOME WARRANTY to relay the issue and they say they'll set it up for another repair. TWO days pass. They call me back. "Yes ma'am I'm calling because you've only had the warranty for a bit over a month, and our cap is $150 on repairs, and we exceeded that by paying $190." I explain that it's the SAME problem. It was not fixed.
So now I am out the copay and I have a broken washer. He says I have to call the company back, they have a 30 day warranty on repair. Fine. So I call them, and the repairman says he has to contact Select, because "They don't like us making repairs without knowing". I explain "they know, I called them two days ago but yes... go ahead and call them to let them know".
That's where I am at now. I just want everyone to be aware this warranty is not cut and dry! God forbid you go over that 150 in the first three months. Oh and mind you, the warranty is a total of 12 months... so in 1/4 of the warranty period if anything goes wrong you're screwed! I would suggest not going with this company. I don't know if there are better out there but I wish I had saved my 400 plus dollars towards a new washer. Not only do they not help much at all, they seem to have a hidden agenda, and don't partner with the best professionals.
Reviewed Feb. 22, 2016
I contacted Select Home Warranty to file a claim for my dishwasher. It was acting up and I wanted them to come and repair it before it got worse. They sent me a very qualified professional to come and repair the dishwasher. It has worked perfectly ever since it was repaired. I could not be happier.
Reviewed Feb. 22, 2016
I was having some problems with my HVAC unit at home. I called SHW and filed a claim with the person on the phone. They were very polite and professional. They answered all my questions about the claim process. They said that they will send out a contractor to the house to see if they are able to make repairs on the unit. When the contractor came he went straight to the unit and started working. He found out what the issue was and replaced all the parts needed so that it can work again. The service has been great so far. Highly recommended.
Reviewed Feb. 22, 2016
We were having some issues with the pool equipment. My husband submitted a claim online and Select Home Warranty had a pool technician come out to our home. When he came he saw that a part needed replacing in order for it to work again. When the part was replaced everything worked perfectly. We were very happy with the services. Select Home Warranty sent us someone who was professional and qualified.
Reviewed Feb. 22, 2016
I called Select Home Warranty to file a claim for the plumbing issues we were having at home. Select Home Warranty processed my claim and sent a plumber out to the house. The plumber thank god was able to fix our issue without delays. He was professional, courteous and polite throughout.
Reviewed Feb. 22, 2016
It took 4 phone calls by the time someone came out to check my air condition and once the repairman came he said it was covered by the warranty company. They had to get approval from them. He sent pics and whatever they ask for then they say did not get so he sent it out again. 2 weeks went by. Nothing. Now they asking me to take pics. Hell if I was a repairman I would not need you. The guy came out on Feb 5th and still nothing. I want my full refund just the way you take it out of my account and my 45.00 for a still broken AC.
Reviewed Feb. 22, 2016
Our air conditioner was not working very well. I submitted a claim online and a representative said that a technician will be sent to my house to repair it. When the technician came he was very polite and professional. He was able to make repairs on the air conditioner and also gave me some tips going forward.
Reviewed Feb. 20, 2016
Select Home Warranty is a fraud! Their warranty is not a warranty at all. As an example, garbage disposal stopped working and submitted a claim. Select Home Warranty decided not to send a service company to repair and offered only $75 to replace. I bought a replacement (over $75) and of course had to hire someone to install the disposal. Now they want proof that someone installed the disposal before sending the $75. The amount of work they require from you is not worth receiving the $75. This is what they hope for. Cancelled the policy in the first month and only returned 50% of fee charged which is not how their contract reads. Experience for other competitors, Select is the absolute worst and buyer beware, fraud!!
Reviewed Feb. 19, 2016
We had some problems with the air conditioner. It kept blowing out hot air. I submitted a claim with Select Home Warranty and they sent out a repair technician to our home. The repair technician was able to solve the problem. He even went out of his way to check the rest of the air conditioners to make sure that they were all functioning properly. Now that's service!
Reviewed Feb. 19, 2016
The service is good. The staff are very polite and professional over the phone. I was also happy with the turnout of my claim recently. They sent a good contractor to my house to repair the stove. Overall the experience has been nothing but a positive one. I am very happy.
Reviewed Feb. 19, 2016
We were having some issues with the plumbing recently. I contacted Select Home Warranty to file a claim. They sent an excellent plumber to the house. He was able to solve the problem very quickly. He was very thorough in his work. I am happy to see that this company goes above and beyond to find the proper and professional people to make repairs and not just a random guy who is cheap.
Reviewed Feb. 19, 2016
The services are excellent. I filed a claim for the dishwasher and Select Home Warranty had sent out a contractor who repaired it. The claims process was easy and quick. The staff were super professional and were efficient in their paperwork filing. I am very happy.
Reviewed Feb. 19, 2016
We were having issues with the pool equipment. I submitted a claim online and SHW ended up sending up a pool repairman to our home. He pinpointed our issue and was able to fix the pump by replacing a few parts. I am very happy that I got the extra coverage for the pool equipment. It saved me hundreds of dollars.
Reviewed Feb. 19, 2016
Had some plumbing issues in the house. I submitted a claim online with all the details and a representative from SHW reached out to me to tell me that they will get in touch with a plumber in my area who will come down to the house and make repairs. Long story short the plumber came and fixed the issue. He was very polite, professional and efficient. Thanks to SHW and the plumber I saved hundreds of dollars.
Reviewed Feb. 19, 2016
I had some issues with the garbage disposal. I contacted SHW to file a claim. SHW processed my claim and had a contractor sent to the house to repair it. When the contractor came he was professional and courteous. He repaired the garbage disposal quickly and professionally. The overall service was excellent.
Reviewed Feb. 19, 2016
I have never been happier with this company. I recently filed a claim for the dishwasher in the house. It was acting up and so I called SHW to file a claim. The representative on the phone was very very nice. They filed my claim without delay and had sent a repairman to the house as soon as possible. The repairman was able to find the problem and repair the dishwasher quickly. I was super impressed with the services.
Reviewed Feb. 18, 2016
I filed a claim when the dryer was not working. Select Home Warranty sent a contractor to the house to repair it. This contractor was really very very good. He was professional and courteous. He explained why the issue happened and was able to fix it on the same visit. I was very impressed with this contractor and was so happy that select home warranty sent such an amazing one to my home to repair the dryer. They clearly hire only the best!
Reviewed Feb. 18, 2016
I submitted a claim for the air conditioner. The contractor was polite and professional. He came and repaired the air conditioner on the same visit. I am so far very pleased with the warranty and services.
Reviewed Feb. 18, 2016
The washing machine at home was not working. I called Select Home Warranty and filed a claim. The representative on the phone was very polite and professional. The representative explained the process and that someone will be in touch with me to make repairs. The repair man came and fixed our issue without any delays. I was very happy with the claim handling from start to finish.
Reviewed Feb. 18, 2016
I am very very happy with the service. The staff at Select Home Warranty know what they are doing and they do it well. They send out qualified professionals to make repairs. Everything goes smoothly from start to finish.
Reviewed Feb. 17, 2016
The a/c was not working. Filed a claim. Select Home Warranty sent out a repair man to fix the a/c. It works like new now. Great quick service.
Reviewed Feb. 17, 2016
The dishwasher was not working very well. I submitted a claim online and Select Home Warranty sent out a technician to the house to repair it. When the technician came he was polite and professional. He fixed the dishwasher on the same visit. The service was quick and efficient.
Reviewed Feb. 17, 2016
Had issues with our HVAC system. I submitted a claim and Select Home Warranty sent out a contractor to take a look. A part was not working. The contractor got the replacement part approved by SHW and it's working fantastic now. The claims process has been very easy.
Reviewed Feb. 17, 2016
Overall service is great. Had some issues with the stove and SHW sent a contractor to the house. He fixed the stove by replacing a specific part and it's been working great since. I saved a lot of money with this warranty in place.
Reviewed Feb. 17, 2016
I am very happy with the services provided by Select Home Warranty. The staff is friendly, professional and efficient. All of my claims have been processed quickly and the repairs have all been made within a very reasonable amount of time. I have been reimbursed quickly through them as well. I could not be happier with this company.
Reviewed Feb. 17, 2016
Service is excellent. Staff is pleasant and professional. Services provided were completed quickly. Highly recommended.
Reviewed Feb. 17, 2016
We experienced a clogged toilet on Sunday. I waited until Monday at 9 am ET to put in a claim online to Select Home Warranty. By 2:45 no one has contacted me. I then submitted an email to their claims email. No out of office, nothing back from them (it was presidents day and although I was working I gave them the benefit of the doubt that they were off too, which still should have warranted an out of office reply).
Tuesday at 2:30 pm I sent them ANOTHER email, asking for a # to call, as obviously they cannot respond to online claims. At 6:45Pm I get an email from them (not a call like they said they would) stating for me to call this plumber asap. (It is 6:45 pm. Who is answering their phone at that point?) Thankfully my dad came over and took up the toilet to unclog it. Had my dad not come by, I would be 8 months preggy without a toilet for another night. I emailed the guy back and said they could cancel the claim and no email back apologizing, nothing. They had no problems blowing up my phone and email to get me to purchase the warranty, yet they could not get back to me in a timely fashion. Very very disappointed.
Reviewed Feb. 17, 2016
Our dishwasher was broken. I called SHW right away and filed a claim with them. They sent a contractor to the house to repair the dishwasher. Everything was fixed and working as new again. I am very happy with the services I have gotten so far from SHW.
Reviewed Feb. 17, 2016
The air conditioner in the house was not working very well. I called Select Home Warranty to file a claim. After the claim was filed they told me that they will get in touch with a technician in my area and have them come to the house to repair the unit. When the technician came he was polite and professional. He took a look at the unit and was able to find the issue immediately and he repaired it. I am very satisfied with the services so far. My claim was processed on time and without any hiccups. The technicians that were hired to repair the air conditioner was professional and knowledgeable. He knew what he was doing and fixed the issue right away. I thought that I would have a problem with the claims process when I filed originally. But I was very happy with the turnout and the speediness of the service.
Reviewed Feb. 16, 2016
Our pool pump broke a few months ago. I contacted SHW right away and they sent a pool repairman to our house to repair it. The pool repair man was able to pinpoint the problem and fix it right away without any issues. The service was quick, professional and efficient.
Reviewed Feb. 16, 2016
A friend of mine recommended that I purchase my warranty through Select Home Warranty when I bought my home. I have been with Select Home Warranty for approximately 3 years now and could not be happier. They assisted me when the dishwasher and washing machine broke. Each time they sent a qualified contractor to do the work. They were professional and courteous throughout. I could not be happier with this company.
Reviewed Feb. 16, 2016
The air conditioner in our home was not working over the summer. When I submitted my claim I was not sure how long it would take to get everything completed. I got a call the next morning from SHW saying that they got in contact with a technician in our area who will come and make repairs. Once the technician came out (which was the same day as my phone call), he repaired our air conditioner without any hassles or issues. I was super impressed with the quickness of the service.
Reviewed Feb. 16, 2016
My fridge was not working. I submitted a claim online and SHW sent a contractor to my house. The contractor was polite and professional. He repaired the fridge right away. He was very knowledgeable and knew what he was doing.
Reviewed Feb. 16, 2016
I just purchased a home warranty via their website. After the purchase was complete, it told me to call 855-267-3532 x 1. A guy answered the phone and after giving him name, address and telephone number, said that someone would have to call me back in 5-10 as he was in the claims department and received the call because of overflow with customer service reps. It's been 26 minutes and still received no phone call. I've been trying to call them and the phone just rings and rings. This is a bad sign. Trying to reach them to cancel my service because of this.
Reviewed Feb. 15, 2016
I called SHW to file a claim for our stove that was not working. SHW said they will find a contractor in my local area to come out and take a look. When the contractor came he saw what the issue was and said a part needed replacing. The part was replaced and the stove was working as new. The claim process was very reasonable.
Reviewed Feb. 15, 2016
My dishwasher was not working so well. I submitted a claim online and SHW had a contractor sent to my house. The contractor was able to find the issue and fix it right away. The service was very quick and professional.
Reviewed Feb. 15, 2016
Our washing machine was not working very well. I called SHW and filed a claim. They sent a contractor to our home to fix the machine. The contractor was courteous and professional. He fixed the issue and had the machine working right away. Great service.
Reviewed Feb. 15, 2016
Had problems with the HVAC unit. Submitted a claim and SHW sent a contractor to our home. The contractor was very professional. He came on time and prepared. He repaired the unit quickly and it has been working perfectly ever since. I am very happy with the services.
Reviewed Feb. 15, 2016
We are in a major dispute with Select Home Warranty. The contract is full of unclear/incorrect language - e.g., take your time and read the clause "Term". The effectiveness date is subject to interpretation by the agents themselves as they themselves are not sure what the contract is stipulating. The company makes every effort to get out of its responsibility and drags out the dispute.
Reviewed Feb. 15, 2016
The service is very good. They are quick to respond to the claim. They sent out a good contractor to repair my issue. The whole process was very easy. The representatives on the phone are very professional and polite. Good service all around. 5 stars.
Reviewed Feb. 12, 2016
My air conditioner was not working. I filed a claim and SHW sent a repairman to the house. He was able to fix the air conditioner in my house. He was professional and polite.
Reviewed Feb. 12, 2016
We were having some issues with our washing machine at home. I submitted a claim with SHW. They ended up sending a repairman to our house to fix it. The service was good and professional. The staff at SHW answered all our questions before, during and after the claim. Highly recommended.
Reviewed Feb. 11, 2016
I had issues with the air conditioner over the summer. I submitted a claim and Select Home Warranty sent a technician to our home. The technician was polite and professional. He fixed the air conditioner on the same visit and it has been working great since.
Reviewed Feb. 11, 2016
Highly recommended. The staff is really professional and polite. You are never on hold very long periods of time. Each time I called whether it was to speak with customer service or the claims department the wait on the phone was no more than 5 minutes. When you need to speak to someone during the day you always get a person and not a machine. Just great service all around. Highly recommended.
Reviewed Feb. 11, 2016
Our a/c broke in the summer. I submitted a claim right away. SHW sent out a technician to the house to repair the a/c. After the a/c was repaired the technician gave us some maintenance tips for the future. Since then it has been working very well.
Reviewed Feb. 11, 2016
We have had a policy with Select Home Warranty for 3 years now. In the 3 years we have filed a total of 4 claims. Each one of those claims was handled in a reasonable time frame and without any issues. We have been very happy with our current policy and will be renewing coverage later this month.
Reviewed Feb. 11, 2016
We had issues with the plumbing. SHW sent out a plumber to our home but we had to pay for the repairs and SHW said they would reimburse us. I was a little worried because a lot of people tell me that you never get reimbursed regardless of what company you are with. I spoke with SHW and a representative said that the reimbursement check should be released later in the week and will go out right away. I received the check in the mail today! The check came a few days after they said it was going to be mailed out which I was very happy about. I am happy to work with a company that does what they say they are going to do.
Reviewed Feb. 11, 2016
The washing machine was not working very well. I called Select Home Warranty to file a claim. The representative said that they will get in touch with a service contractor to come to the house and try to repair the washing machine. The service contractor came and was able to repair the washing machine. I ended up just paying the deductible amount on my policy which was only $45. If I did not have this policy in place I would have paid several hundred dollars out of pocket.
Reviewed Feb. 11, 2016
We are very happy with our experiences so far with this company. The staff is very friendly and patient. They answer all our questions and do not pressure you to purchase any additional coverage or time. I had processed a claim last week for my dishwasher and it was repaired within a few days. The service was quick and easy. I didn't have to chase a contractor or find out when my repairs were going to be done. I was provided with an estimated time frame and everything was taken care of within that time.
Reviewed Feb. 10, 2016
Our air conditioner was not working so well. I called SHW and filed a claim. They said that they will get in touch with a repairman and have him schedule an appointment to come to the house. The repairman was prompt and professional. He repaired our air conditioner right away without delay. Great service.
Reviewed Feb. 10, 2016
We had issues with our HVAC system over the summer. We submitted a claim online with SHW. They sent out a HVAC service contractor to our home to make the repairs. The HVAC service contractors were very professional. They fixed our issue right away and gave us some maintenance tips for the system. The overall service was excellent.
Reviewed Feb. 10, 2016
We were having some issues with the dryer. I called SHW right away and filed a claim. They ended up sending a service contractor to the house to repair the machine. When the service contractor arrived he was very polite and friendly. He found the problem and fixed the machine right away. He also gave me maintenance tips on this machine so that the issue doesn't happen again.
Reviewed Feb. 10, 2016
The customer service team at Select Home Warranty are by far the best staff I have come across in a long time. They are polite, courteous and act in a professional manner throughout. They answered any and all my questions without any hesitation and provided me with information regarding the claim process from start to finish. They filed my claim, sent out a qualified service contractor and made sure everything was completed in a timely fashion and professionally. I could not be happier that I chose SHW as my warranty company.
Reviewed Feb. 10, 2016
Service was very good. I am very happy I find compania like this to help me with my problems. My microwave no work and they send someone to my house to fix it.
Reviewed Feb. 10, 2016
I have had a policy with SHW for 2 years now. I have filed a total of 3 claims. Each claim was handled professionally and quickly. The service contractors were knowledgeable and courteous. They repaired each issue without delay. A great company to work with.
Reviewed Feb. 10, 2016
When my washing machine stopped working I called SHW right away to file a claim. SHW said that they will get in touch with a contractor in my local area to come and repair the machine. The contractor who came was very professional and knowledgeable. He replaced some parts in the machine and had it working as new. I saved hundreds of dollars with this policy. If I didn't have it in place I would have paid a lot of money to have the parts replaced.
Reviewed Feb. 9, 2016
Had plumbing problems around the house. I called Select Home Warranty right away. They sent a plumber to the house to make the repairs. The claims process was very quick. The service is very good so far.
Reviewed Feb. 9, 2016
Very happy with our experience. Staff is friendly and professional. They answer all your questions and they are easy to get in touch with when you have problems.
Reviewed Feb. 9, 2016
I am very happy with my policy and the service I am receiving from Select Home Warranty. They sent a repairman to my house when I had a plumbing problem in the house. I saved a lot of money by having this policy. If I didn't have this policy I would have paid hundreds of dollars out of pocket to fix my problem.
Reviewed Feb. 9, 2016
Our dishwashers was acting up. I submitted a claim online. SHW sent a contractor to my home to make the repairs. He was polite, professional and courteous. He was able to pinpoint the issue and have the part replaced. The dishwasher has been working like new ever since.
Reviewed Feb. 9, 2016
I was recommended by a friend to purchase a policy from SHW. I have had bad experiences in the past with other companies so I knew the questions to ask before I decided to buy a policy through them. The representative on the phone was very patient. He answered all my questions without hesitation. He did not get frustrated or angry with how long I kept him on the phone. He was very polite and professional throughout the conversation. I was also not pressured into purchasing a policy which was really nice. So far I have had this policy for 6 months and am very pleased with the service.
Reviewed Feb. 9, 2016
I had some problems with the garbage disposal. SHW sent a contractor to our home to repair it. The staff were super friendly and polite. Everything was done when they said it would be. I was really impressed by that considering I had a policy before with another company and had a really bad experience. My experience so far with SHW has been really great.
Reviewed Feb. 9, 2016
We were having a lot of problems with the pool pump. I submitted a claim online and SHW had a pool repair man come down to our house. He was able to find the issue and repair it right away. The service was fast and easy.
Reviewed Feb. 9, 2016
We had some significant plumbing issues throughout the house. I contacted SHW immediately who sent a plumber to our house. Thank god the plumber was able to find the source of the problem to prevent further damage. He repaired the issue over the course of the day and had everything working as new. SHW took my claim seriously and sent someone to use right away. No runarounds, nothing. Just great service!
Reviewed Feb. 8, 2016
The services are good. The staff is very friendly. I filed my first claim for my washing machine and they helped me throughout the process. The contractor they sent out was very professional and fixed my washing machine right away. I am very happy.
Reviewed Feb. 8, 2016
Our stove was not working. I called Select Home Warranty right away and they sent someone to my house to make the repairs. Everything was completed right away and works perfect. I am so far very happy with the policy.
Reviewed Feb. 8, 2016
We are overall happy with the service. The staff is friendly and professional. They assisted me with my claim for the stove when it wasnt working. They sent a contractor who was very good to fix it. We are happy with our experience and the services so far.
Reviewed Feb. 8, 2016
I have so far filed 2 claims since I purchased this policy. Each claim was handled very well. The repairs were done quickly. Everyone throughout the claim process was professional and polite. They explained the process each time and sent excellent service contractors.
Reviewed Feb. 6, 2016
25 Jan 2016 Place claim - Heat System No heat downstairs, (temp in ga 34). 27 Jan 2016 - "After a Review of the information given to us by you concerning your HVAC system, your unit does appear to have a Condensation Leak. It has been determined that your Policy Does Not Cover this issue. The HVAC system has a Condensation leak and unfortunately Condensation Leaks are not covered by your policy. Please see section 6.3.6 of the policy agreement. 6.3.6. Air Conditioning (Central). This Agreement covers the primary floor air conditioning unit of the covered home only, provided that the air conditioning unit does not exceed a five (5) ton capacity. This Agreement covers the following air conditioning components: (i) motors; (ii) compressors; (iii) condensers; and (iv) thermostats." The customer service representative actually wrote it up how he wanted to."
27 Jan 2016 I called to figure out what the heck is going on and they had advised they have technician on duty and that is what they determined the problem was. I asked for management, would not transfer. Stated tech will call me. 28 Jan 2016 - I made several calls. 29 Jan 2016 received a call from a tech, personal number, trying to figure out what went wrong, realized a mistake had been made and authorize work to the done. 29 Jan 5 Feb 2016 my claim was assigned to 3 different companies, whom never called to set up an appointment. 1st company never called. After calling and leaving a message (2 days), contacted Select Home. At some point they reassigned the claim. 2nd company no contact, as before found information in a late email, they stated have not received any information from Select Home. They will contact them and call me back. No phone call from either company.
I call the company back. They stated they had spoke with Select Home and Select Home advised them that they had sent it to another company. I immediately gave thanks to that company and contacted Select Home. I expressed my disappointment in their service and asked for a manager. Once again they advised no manager available. After several minutes of back and forth the rep then tell me that my claim has been reassigned and she just spoke with them.
I got the information and contacted the company myself. We set a date for Tuesday Feb, 9th, 2016. Please review the weather for Georgia during this time period. This is how long I have suffered without heat in my downstairs. Each company that I was able to speak with did not have favorable words for Select Home Warranty. I tried to keep it short, so imagine. You invest in a company like this so during emergencies your family does not have to suffer. Please take my truthful and humble advice, do not set yourself up for failure. Any company would have to be an upgrade, even if ran by 6 year olds.
Reviewed Feb. 5, 2016
I am very happy with the service. The staff is very nice and friendly. They answer all your questions and are patient with you over the phone.
Reviewed Feb. 5, 2016
We are very very happy with the service. They are polite, friendly and courteous.
Reviewed Feb. 5, 2016
Our stove was not working. My husband contacted SHW to file a claim. They sent out a technician to the house to repair the stove. The technician was polite and professional. He replaced the necessary parts and repaired the stove for us. The service was very easy and seamless.
Reviewed Feb. 5, 2016
Service is good. Select Home Warranty sent a technician out to my home to repair the a/c when it was not working. Everyone was efficient and courteous throughout. Very professional.
Reviewed Feb. 4, 2016
Great overall service. They assisted me in the claims process. Helped find the right technicians to come to my home to repair the appliances. Highly recommended.
Reviewed Feb. 4, 2016
Service is very good. My air conditioner was not working. I called Select and they send someone to my house to fix air conditioner. Saved a lot of money having this coverage in place.
Reviewed Feb. 4, 2016
The garbage disposal was acting up. I submitted a claim online. I heard back from a representative that a contractor will be in touch with me. The contractor came and repaired the garbage disposal. The service is very good.
Reviewed Feb. 4, 2016
I am a real estate agent here in the local area. I have had a policy with SHW for 3 years now and am very happy. That is why I only recommend them to all my clients when purchasing a new home. They are professional, courteous and efficient.
Reviewed Feb. 4, 2016
On Friday I requested service from Select Home Warranty. My garbage disposal is leaking water. As of Thursday (today) I did not get a response from them or got assigned a contractor to fix the garbage disposal. On my 4th call to them, they told me that I needed pictures of the garbage disposal so they can proceed with the repairs. This company is a fraud and I will not recommend to anybody to sign up with Select Home Warranty.
Updated on 02/09/2016: They told me they will send me an email. After 8 days I never heard from them. I called them again, they told me they needed a picture of the garbage disposal. I sent a picture and never heard from them again. Finally I had to pay a different company to fix the garbage disposal. I am disputing the charges I paid for the contract $350. This company should not be in business, They are BAD!! And inefficient.
Reviewed Feb. 4, 2016
Had problems with our pool pump. I called SHW right away. They sent a pool repair man out to my home to see what the exact issue is and to try to repair it. When the pool repair man came he was polite and professional. He was able to pinpoint the issue immediately and fix it on the same visit. I am so far very happy with the services provided by SHW.
Reviewed Feb. 3, 2016
The overall service is very good. Each time I had a claim they sent the proper service workers to make repairs. They were always professional and efficient. Great company.
Reviewed Feb. 3, 2016
Had plumbing issues in the house. I submitted a claim online and SHW sent a plumber to my home. The plumber fixed our issue right away. He was professional, courteous and efficient.
Reviewed Feb. 3, 2016
Someone recommended that I purchase a home warranty policy through Select Home Warranty when I bought my new home. The representative on the phone was very polite, friendly, and professional. He answered all my questions and provided me with information as to what is covered under this policy. He did not rush me on the phone or force me to buy a policy like other companies. So far I am happy with the service.
Reviewed Feb. 3, 2016
Our dishwasher was not working. I called Select Home Warranty and submitted a claim. SHW sent a representative to our home to see if they can repair it. The dishwasher was fixed the next day. I was very happy with the services.
Reviewed Feb. 3, 2016
Our a/c unit was not working. I submitted a claim online. SHW sent out a service contractor to my home. He was able to solve the issue on the same visit. He even provided some maintenance tips for the future. The service was quick and easy.
Reviewed Feb. 2, 2016
Had issues with the microwave. Called Select Home Warranty and they had a technician out to my house. The technician was able to fix the microwave the same day he came. Fast service.
Reviewed Feb. 2, 2016
Had issues with my a/c unit. I submitted a claim online and SHW had a contractor come to my home to make repairs. When the contractor came he was prepared, friendly and professional. He came with all the necessary tools to repair the a/c and provided me with further maintenance tips.
Reviewed Feb. 2, 2016
Service overall is great. The representatives are friendly and polite. They answer all your questions and do not rush you over the phone. The claims process is smooth and easy. Highly recommended.
Reviewed Feb. 2, 2016
Our washing machine was not working. I called SHW and they said they will have a contractor out to my home. When the contractor called he sounded very professional. He scheduled an appointment and arrived on time. He was courteous and knowledgeable. Repaired the machine on the same visit.
Reviewed Feb. 2, 2016
Has some issues with our stove recently. I contracted Select Home Warranty and filed a claim with them. They had a contractor come to my home to repair the stove. The entire claims process went smoothly. Repairs got completed quickly. Everything works perfectly now. Thanks!
Reviewed Feb. 1, 2016
Had issues with our stove. I submitted a claim online and Select Home Warranty had a repairman out to my house quick. The repairman saw the issue right away and was able to fix it on the spot. The service was quick. Everyone was professional and efficient throughout the claim process.
Reviewed Feb. 1, 2016
Our dryer was not working very well. It would not dry our clothing. I submitted a claim and SHW had someone out to our home very quickly. A part needed replacing from inside the machine. SHW approved the replacement part quickly and the repairs were made right away. I was very happy with the services from start to finish.
Reviewed Jan. 29, 2016
My HVAC unit quit working and I filed a claim with Select on Thursday. I had to contact the company to find out why a contractor had not been assigned on Friday. They had "lost" my contract so I had to resend it to them (however, they had no problem taking my money four months earlier). Once the contract was received, they assigned a contractor the following Monday. I had now been without heat (in December) for four days. I contacted the assigned contractor and they declined to come out. I contacted Select again to inform them and the next day they assigned another contractor. Unfortunately this contractor was a plumbing contractor and could not do the work. I contacted Select again and they finally found a contractor that would come out. The contractor found the problem and said it is a routine repair. They then contacted Select for approval to proceed with the repair. Select never authorized the repair.
Finally, after two weeks with no heat in December, I paid the contractor to make the repair. I then contacted Select for a refund. They went back and forth for several more days. They asked if I had 3-5 years of maintenance records and I said no. They used that and a clause buried in their contract to pay only $150 of the claim. To this date, I have not received the $150. The salesman did a very good job of convincing me that Select was an honest company. I even directly asked the salesman what would happen if my HVAC broke and could not be repaired. He assured me they would pay for a replacement system similar to what I already have. I will be cancelling and going with American Home Shield as soon as I receive my reimbursement. I warn everyone to steer clear of this company.
Reviewed Jan. 29, 2016
I have signed up for Select in the middle of last year and bought a multi-year contract. Approximately 3 month after signing up I called Select with a problem on one of my covered items. Approximately 2 to 3 WEEKS after I placed the original call a service repair company was finally assigned who would service my pool heater. After spending literally a couple of minutes in my house the technician left and, long story short, I received a call from Select that I will be covered for up $150 to repair this item!!! Reason? Fine print - they have a slowly ramping up term where the items are gradually covered. The item obviously had to be paid out of pocket by me.
The next time I called Select was approximately 5 months into policy, for home heating issue. I live in coastal NJ and we had a spell of very cold temperature. There are a plethora of companies around me providing heating solutions. For over a week Select could not find a single one!!! Finally, when they did contract one, the tech came out to my home, "diagnosed a problem" and left. No repairs were done! I did not get any follow up calls. Next, started a song and dance with Select. 1 - Please send us detailed photographs of the boiler, including the make and model number. 2 - Next, please send us detailed three year receipts of service on the unit! This kept dragging out so long, with a cold home in a middle of NJ winter, that I had to get a plumber on my own and pay out of pocket, who immediately fixed the problem.
This was the last straw. I contacted Select to cancel my policy. They "prorated" my three year policy, charging me for both calls to my house and then making up another one!!! Can you believe it? They actually claimed that I had a third person come out to my house! Despite the fact that I told them - "no, no one else came out," they refused to hear it. They prorated monthly payments at a huge upcharge to me, promising to refund pennies on a dollar! After all of the charges, I am left with less than a year's worth of payments on an original 3-year policy!
So, the moral of the story - if you like to call for service repeatedly and talk to rude people - buy the contract; if you like to ask for service and wait for weeks to have a simple heating issue resolved - buy the policy; if you like being frustrated with begging to have your own money refunded for no service performed - buy their policy. However, if you have any self-respect, and actually expect to get something for services ordered, go elsewhere! Paying out of your own pocket will be cheaper and faster than dealing with these typical New York/New Jersey swindlers. These are street hustlers turned pro. Avoid this company like a plague.
Reviewed Jan. 29, 2016
We were with American Home Shield and were dissatisfied with the service and cost from them. So we looked & found Select Home Warranty. I sell real estate & made it clear that if they treated me right, they'd get my business as well as that of my clients. That began a litany of unkept representations regarding their product and services. I moved 5 personal properties to SHW to the tune of $1800 for "15 months". 2 months later our high end Maytag ($1400) dryer quit. It took 2 weeks to get a tech out to the house. Another 3 weeks to finally determine that the dryer was no longer made nor required repair parts available.
They initially offered the estimated cost of the 2 defective parts (~$150) as compensation. I fought that. Then they said they'd pay $350. I fought that. The "owner" of SHW called me & said he was sorry about the way I was treated and that he would email me with a release and direct a check for $500 to be mailed to me within 48 hours. The email and check didn't come. I called back & they finally sent the release that I signed and sent back. I had to call them to bug them about the payment and they finally sent me just $350!! When I sent the release back with the $500 amount clearly indicated, I received no response.
Fast forward a couple of months when I submitted a service request for a broken dishwasher and a separate request for a defective washing machine. I did not get a response. I resubmitted the 2 service requests. No response. SO I called to cancel all 5 policies. Of the $1800 I spent, I got a late response & $350 on 1 call, no response on 2 calls and they send me a check back for $124.90!! Do yourself a huge favor and avoid this company like the plague. At Yahoo, I go by **. I would love to help spread the word on this "company". Let me know if there are other complaint site options available & I'll take them.
Reviewed Jan. 27, 2016
Very helpful when I signed up for the warranty - assured me they had technicians in my area even though I am very remote. When I submitted service requests, I received emails and telephone calls saying they had no technicians in my area - that I was too remote. I was told to find my own tech, have them come out to my house, survey the issue, and then they would have to call Select Home Warranty (SHW) to see if the repair would be covered. Being new to the area, I started down the "yellow pages" and called one after the other. None of them were willing to come to my home and look at the problems unless the cost was assured up front by SHW - unless I was going to cover the cost. That's fine as I would have been covering the cost one way or the other. However, if I'm paying out of pocket then I have no need of a home warranty company.
I called SHW, explained my issue and was told they would refund me the $375 I had paid to them since they had no technicians in my area. To date I have received $93.75. That's it. When I called today to question this, I was told by a "manager" they will give me another eighty-some dollars and that would complete my refund. That is a far cry from the $281.25 they still owe me.
I think this company is very quick to take your money, and then find any reason they can to not follow through on what you have paid them for. My request for a refund was because THEY did not have technicians to service my needed repairs. I made every attempt to get someone to come out, but no one wanted to if they had to call SHW before payment was assured. SHW should refund the total cost of what I spent as they misled me from the beginning, telling me they "definitely" had technicians in my area. I made three separate requests for repairs and not once did they send someone out. The sole reason I wanted a home warranty was so that I didn't have to fool with finding someone reliable. SHW does not live up to its promises, although they are very quick to make them.
Reviewed Jan. 26, 2016
I signed up with Select Home Warranty in May of 2014 when we purchased a new home. When I signed up, I explained to the salesperson that the reason I was signing up was that my home was built in 1999 and the hot water heater and the furnace were original to the house and I was worried that they were going to go soon. The rep explained that that was what this policy was for. I purchased a 12-month policy, but they threw in an extra 6 months taking it to 18 months. I filed one claim in the first year. The heat in our upstairs was not working well - rooms were not being heated evenly. After filing, calling, and having to follow up I finally got someone to come out to the house to check and I was told that it was a "duct problem" and not covered.
In April, when my original policy was about a year old, I received a call where Select was pushing me to renew. I was confused since I thought my policy was for 18 months, and they assured me that it was but if I signed up to renew then, they would throw in another 6 months free. Fair enough. I was told that if I did not want to keep the policy at any time I could get a prorated refund.
In November, my hot water heater was acting funny. When I filed a claim I was told that water pressure was not covered. I explained that it was not heating up as well and they reluctantly sent my claim through. After a week I had not heard from a contractor. I called Select. They said that I should have heard from someone and they would put it out to another contractor. I waited for several days and did not hear from the new contractor. Finally, I got the contractor's number from Select and called him. He told me he had asked Select to remove him from their list as he never received payment for the jobs he did through them. He was nice, and said he would come help me, until he learned that I was well over an hour away from him.
The last claim I filed was because my refrigerator was leaking. This time I was told that my policy did not cover leaks so this was not covered. I decided I was done and wanted to cancel. So, let's do the math: I got the original policy in May of 2014 for 18 months - paid a little over $500. Renewed in May of 2015: another 18 months. Tried to cancel in January of 2016.
Original Policy was May 2014 - November 2015 (18 months). New Policy - another 18 months - November 2015 - April 2017. My prorated refund: $21. Apparently, the additional 6 months that they throw in gets tacked on to the END of your policy - whenever that may be... not to the end of the original year... WHAT? "Fine." I say, "then I won't cancel - you have not mailed the check yet, for $21, I will keep it." And they tell me I cannot keep it, it has already been canceled.
Complaints are: They do not cover anything, trying to get a contractor to your house is unreasonably difficult, they are not honest when they tell you if you want to cancel you can get a prorated refund at any time. Now they are telling me my cancellation has already been processed, when it has not. When I originally asked to cancel I specifically asked what the amount would be which they did not provide (I have written documentation of this). Had I known it was $21, I would not have canceled. I have called three times and asked to speak with a manager - they have told me to email info@selecthomewarranty.com if I want to speak with a manager, which I did. I have not heard back from anyone.
Reviewed Jan. 24, 2016
I purchased home warranty from Select in March of 2015 for $425. On 8/31/15, our A/C stopped blowing cool air so I called Select to file a claim. They sent out their contractor and they charged me $450 to add freon which at the time I thought was ok b/c the policy does not cover freon. On 9/18/15, The contractor had to come back out b/c it still was not cooling. I was told it would just take a while. Two weeks later the system was not working at all again so I was trying to deal with the contractor and they kept no-showing and finally they started to ignore me. Keep in mind, this was in the middle of summer in Texas and I have small children.
On 9/26/15, I call Select twice and was told that a Manager would call me and they never did. On 9/28/15 and call and email the contractor and still not response. On 9/29/15 I called Select Home Warranty at 8:30 am. They said that the contractor would call them back at 10:30 am and if they didn't hear back from them, they would try again at 11 am. Select NEVER called me back. I finally gave up. My family was in a 95+ degree house and that is a serious safety concern. I called a local A/C company and they came out and said the previous company overcharged the system. The coils and compressors needed to be replaced. I received 3 bids and went with the cheapest one.
I tried to get Select to cover my repairs. They requested some documents and I provided everything they asked. They said they needed a month to review and after that month, they asked for MORE documentation. After I literally jumped through holes to provide the additional documentation, they denied my claim saying that freon is not included. I'm ok with them not covering the freon or coils that were leaking but they could have covered the compressor and labor. As if I didn't have enough stress to deal with through this. They are only in it to get your money and run. If I would have never purchased this policy, I would be $1000 ahead. They don't stand by their policy and they do not vet their contractors.
Reviewed Jan. 23, 2016
Select home warranty is not a good home warranty company. I had the worst customer experience when I submitted a claim. They never followed up through. It will take them weeks to even email me back with a response. I would give them a call inquiring about my claim and would say they would get back to me but they never did. I decided to cancel because I had to pay out of pocket to get my repairs done. When I tried to cancel they would take my information and would never call back. Until this day I have not heard back from them to get my money back. I urge you not to use this company. They take your money and they don't repair anything!
Reviewed Jan. 21, 2016
When we selected this company, they had an ad on their website offering free roof coverage, so we thought that was a good deal. Well, after 2 months in our home, we have a roof problem, and of course they tell us they don't cover it. It's why I'm so leery about these companies. They are all nice and helpful when you sign up, but when it comes to delivering on what you paid for, they come up empty.
Reviewed Jan. 20, 2016
We had a portion of the home warranty paid at closing by the seller. I found out after the fact that the tankless water heaters and our HVAC unit (because it is commercial grade) was not covered, so I cancelled. They refunded the portion I paid minus two months of warranty service and a cancellation fee to my credit card and said they would have to send the larger balance paid by the seller to the title company. It has now been almost four months and they have stopped responding to me and no check has shown up at the title company.
Reviewed Jan. 19, 2016
Our fridge broke! I called SHW right away because I was panicking. They said they will call someone right away to come to the house to try to fix it. The contractor came 2 hours later. I was so happy with how quickly they came out me. They were able to repair the fridge the same day. I saved so much money nothing went to waste! Thank you!
Reviewed Jan. 19, 2016
Washing machine wasn't working. I called SHW to submit my claim. They had a contractor come out to my home to make the repairs. The entire claim process went over very smoothly. The repairs were completed very quickly. Throughout the process the staff was very nice and professional.
Reviewed Jan. 19, 2016
We had some trouble with our air conditioner. I submitted a claim online and SHW had a contractor come out to my home. When the contractor came he had an idea of what the issue was and came prepared. The repairs were completed on the same visit. The overall service was efficient and professional.
Reviewed Jan. 19, 2016
This company operates on borderline fraudulent practices. They lose claims, delay payment and deny for the most specious of reasons. There's an Alice In Wonderland quality of interactions with these people, who can't even use a dictionary to apply the clear and correct language of a contract. What a waste of money!
Reviewed Jan. 18, 2016
Had issues with my washing machine. During the claims process Select Home Warranty was on top of everything. They processed the claim quickly, sent a contractor to my home right away. The repairs were completed by a qualified professional. Highly recommended.
Reviewed Jan. 18, 2016
Our microwave wasn't working. We submitted a claim and heard back that someone will be in touch to see/repair the unit. When the contractor came he determined that the cost to replace the part was almost as much as getting a brand new microwave. We submitted a request to have the replacement approved. Once SHW approved the replacement it was installed right away. Great service.
Reviewed Jan. 18, 2016
We were having issues with the plumbing in our home. I submitted a claim and heard back that a plumber will be in touch with me. The plumber called later that day and scheduled an appointment to come that evening. Thank god he was able to fix the issue right away for us. I was very impressed with how quickly everything was handled.
Reviewed Jan. 18, 2016
I was having issues with my dryer. I submitted a claim online and received a response that a contractor will be in touch with me. When the contractor came out he was able to repair our dryer on the same visit. The service was quick and easy. Everyone was professional, courteous and efficient. They answered all my questions and were very patient with me.
Reviewed Jan. 18, 2016
We had some issues with our washing machine. Submitted our claim on their website and received a response from a representative that a contractor will be in touch with us. The contractor made an appt with us, came on time and prepared. He repaired the washing machine on the spot. Having this policy in place saved us hundreds and hundreds of dollars.
Reviewed Jan. 18, 2016
Had some plumbing issues recently. I contacted Select Home Warranty to file a claim. Once the claim was filed they said that someone will be in touch with me to come and make repairs. The plumber contacted me pretty quickly and set up an appointment. He was prompt, courteous and professional. Repairs were made that day and we couldn't have been happier. Impressive service.
Reviewed Jan. 17, 2016
First they could not get my contract correct. I paid for services that were not included. After many attempts to resolve, I finally got that fixed. In all of that, I apparently neglected to sign their contract. Keep in mind I had paid for this service upfront. When I called in a claim for a major pipe leak that came through the ceiling. I was told I would get assigned a claim in 24 hours. It's 26 hours later and no claim number.
Earlier I received a call and was told that I need to show proof I had paid and I needed to sign their contract. At that time I was in a memorial service for a co-worker, but had to leave abruptly so I could drive home and to sign, scan and email it back. I called them back, and was told I should have a case number within a couple hours. 5 hours later and no case number.
It's 8:15 on Saturday night - I call their "24 hour number" 3 times and it rings and rings with no answer. This is not a happy experience from the beginning when they couldn't get my contract paperwork right, now I have a burst pipe and I don't know when or if I can get it fixed unless I go outside the warranty contract and hire a plumber. So if I do that, my money was completely wasted on this warranty.
Reviewed Jan. 16, 2016
I paid extra amount in order for me to get coverage in everything in my house. Sprinkler was covered according to the sales agent, so a month later I make the claim and they can't even send me a guy to fix my sprinkler. They tell me to call someone and when they are there to call Select Home Warranty and the sparkler person needs to talk with the company then they will perhaps reimburse me... So I call someone from google and they come in. They call the warranty, explained the issue and the person in the warranty company says "Pls send the receipt of payment and send the copy to us, we will send you the check..." I send the copy via scan to claims department and they say "Oh we will only do 150 of it and not do full reimbursement," for whatever BS reasons he can tell me over the phone.
I was like "OK, fine whatever..." I wait weeks then I call them and they say "Oh we never received the email." I forward again to the claims department saying "What the hell is this then??" They say "Oops sorry. We will process, you will have the refund check in 30 days." Wait 30 days, no check, call them again and they say "Oh there is some changes within our company internally which is causing this delay. It will be mailed out shortly, apparently over a month and half was not sufficient for them to take care of one claim. Anywho I hang up again, few weeks later my upstairs heating stops blowing hot air so call them to get a service person out. They say "OK," I will get a response 24 hours. 2 days pass by nothing this home warranty company. I call them back and they tell me the reason they never followed up is because my heater is not covered. I am like "What???"
They tell me since I have 2 units the primary which they consider to be downstairs is covered not the upstairs. I have an argument "Why the hell would I cover one unit, pay extra in my coverage to begin with, get full coverage and not cover the second unit?? That make no sense..." Anywho still yet to receive the check they promised was sent 2 months ago. As of now, got sick of these people and cancelled the policy after they tried to avoid my second claim saying my heater was not covered. They didn't refund which they said they would do a full refund but they didn't in 30 days. I call them back, they say same story and that it will be partial refund cause I used the services for 3 months.
My question to the supervisor was what services have they provided me in these 3 months for them to cut any money from my refund. I have yet to receive reimbursement from the first claim... I have emails from them with time frame and they never delivered, no follow ups, liars with made-up company. I feel like...their company is so unethical that one agent from another tells you whatever comes in their mind at that moment. Horrible company. I am appalled/shocked how are they in business this way. Pls don't go through the hassle I been through and don't give them any business as you will regret it I promise you.
Reviewed Jan. 16, 2016
My experience with Select Home Warranty's (SHW) reimbursement process has been extremely poor both times that I have requested reimbursement. Beginning from the first step of requesting the reimbursement, communication from SHW has been very slow and unhelpful. After a long and unnecessarily frustrating process of receiving approval, I'm given a time frame, which is then completely ignored and disregarded by SHW.
Both times that I have asked for a reimbursement, the reimbursement was never sent until after I inquired about the overdue status. It makes me wonder if SHW is doing this intentionally to see if I would forget about my request in order to save money. I cannot comprehend why it takes so long and how SHW could be so disorganized that it doesn't do what it says it's going to do. I am regretting paying upfront for 2 years and am looking forward to changing companies when the contract is over.
Reviewed Jan. 15, 2016
On three separate occasions I have tried to get Select Home Warranty to honor its agreement to repair or replace items covered in the warranty. The first time was a stove with a malfunctioning burner. The second was the control panel on the washing machine. The last was to repair the heating in my home in the middle of below-freezing temperatures. On all occasions, they said the repairs were too expensive, so they offered $150. They argued with me for more than a week regarding the heating repairs, asking for proof of maintenance, which I provided for 3 years. They said that wasn't enough and refused to have the unit repaired. This company is fraudulent. It is a complete waste of money.
Reviewed Jan. 15, 2016
I am very happy with the company and their services. Everyone at Select is super nice. They helped me with my claims. Answered all my questions when purchasing the policy. A great company.
Reviewed Jan. 14, 2016
We've had an intermittent problem with one of our toilets. Once again we needed service. I called SHW and they immediately handled my problem. Not only did they give me the name of the company they contacted they also gave me the name, phone number and work order number. It gives me the ability of talking directly to the company starting a two-way conversation. The plumber explained why we continued having the toilet problem, it's an old toilet, no other plumber told us. Excellent service!
Reviewed Jan. 14, 2016
We were having issues with our air conditioner. I contacted SHW to file a claim. They said that they will find a contractor in my local area to come and check it out. When the contractor came he was able to repair the air conditioner and also provided me with maintenance tips for the future. Great service.
Reviewed Jan. 14, 2016
This company is the worst. The customer service is very nasty. They tell you many different things and it's not stated in the contract. If you need a home warranty please DON'T GO WITH THIS COMPANY.
Reviewed Jan. 14, 2016
Select Home Warranty Company is a scam running under the facade of home warranty. This is how they attract people: They offer very low monthly premium, with very low co-pay. They offer to cover anything you want (because they know they are not going to cover anything). They actually offer to add items other companies do not cover usually because that extra coverage will be their excuse to jack up the monthly premium at the time of cancellation.
They tell you that you need to pay on a yearly basis and the more years to add, the lower yearly premium becomes. They say if you sign up for 5 years, they will add a 5th year for free. They tell you that you can cancel on a yearly basis, and every calendar year is totally separate from the next one regardless how many claims you get paid for (which is a blatant lie, they add all the claims they paid, they jack up the monthly premium, they add a cancellation fee, and the rest will be your refund). This company is based in New Jersey, the way they run their business and interact with their clients; I truly believe this is a mob operation.
This is how they hit you with their scam: When you call for a repair, they set you up with a repair service out of your area, so the serviceman will decline the work order. Many repairmen do not have contract with this company, therefore selective service rep will ask to get your own, and they will reimburse you. The way they decide how much they will pay you depend on their estimate of the remaining age of the item. For example, if your dishwasher is 5 years old, they will estimate the remaining value arbitrarily, and they pay you according to their own baseless logic. If you sadly agree to get reimbursed, it takes them 3 months to send you a check after you call and email them 10 times.
They can decline anything because their contract is very vague. When I decided to cancel the contract after they declined some services, they made me talk to one of their rep (Mr. **), who acted like a soprano character with a New Yorker accent. He offered to pay me the rejected services ($200) on one condition; not to cancel the contract. 6. I will tell you what happened to me to understand the cancellation scam.
I paid 5 years contract: $2540, based on $508/year ($42.33/ month). They paid me $268 in claims. When I cancelled after 14 months, they calculated their money based on: - $63.33 monthly premium (instead of 42.33 when I purchased the policy) x 14 months = $886.62. - $268 paid claims in the first year. - Cancellation fee $75. - The total money I owed them at the time of cancellation was $1247.62, and they agreed to refund me $1292.48. The way it was explained to me the first when I sign up, whatever happen in a single year does not carry over to the next year, in this case they should have paid me back: $2540 - ($ 508 for the first year + $84.66 for the additional 2 months) = $1947.34. They will pay me only 1292.48. In this case they scammed me for $654.86. I cancelled on 10-12-15, and I still have not received any money.
Reviewed Jan. 13, 2016
My most recent experience was with the sales department when my husband I were renewing our contract. The person that helped us was extremely courteous, friendly, knowledgeable and even provided us with some information that we did not know about. I have always thought of the customer service at SHW as great but this was one of my best experiences ever. I hung up the phone feeling very confident in the renewal purchase we made and that there will never be a reason to doubt our loyalty with SHW. We have been with this company for 5 years and we feel that it is only getting better for its customers.
Reviewed Jan. 13, 2016
We are happy with our experience with this company.
Reviewed Jan. 13, 2016
My dishwasher was not working. I submitted a claim online. Select Home Warranty had a repairman out to my house right away. The repairs were completed within a few days. The service was quick and easy.
Reviewed Jan. 13, 2016
I had to file a claim for my stove. It wasn't working very well. I submitted the claim online and heard back from a representative that someone will be in touch with me. The contractor came on time to repair the stove. He was professional, courteous and efficient. The repairs were completed in record time.
Reviewed Jan. 13, 2016
The service is great. Select Home Warranty staff is super nice, professional and courteous. They are there to answer all your questions and help you when there are claim issues. Highly recommended.
Reviewed Jan. 12, 2016
Very good service. The staff is very nice, friendly and professional. They provide you with the proper contractors to make repairs. Everything was completed within a very reasonable amount of time. I am very happy.
Reviewed Jan. 12, 2016
I was having some trouble with the dishwasher. I contacted Select Home Warranty to file a claim. The representative was very nice and professional. He said that he will get in touch with a contractor and have him come out to the house to see the issue. When the contractor came, he was able to find out what the problem was and make the repair right away. I am very happy with the policy and the service.
Reviewed Jan. 11, 2016
I am very happy with the service. With this policy I saved hundreds and hundreds of dollars by not paying for the work and replacement parts for all the appliances that needed repairs for the last 2 years. Each time the claims process was reasonable in time, the contractors were qualified and professional. Overall great service.
Reviewed Jan. 11, 2016
My dryer was not working well. Called SHW and they sent someone to my house to fix the problem. The person came very fast and he was very good. Recommended company.
Reviewed Jan. 11, 2016
My washing machine was not working well. I submitted a claim online and heard back from a representative shortly afterwards. They said that they will have a repair man be in touch with me to come and take a look. When the repair man came he said that a part needs to be replaced and ordered/approved. Once the part was approved by the company the repair man came and replaced it. The cost of the replacement part was a lot more than my deductible so I saved a lot of money.
Reviewed Jan. 11, 2016
I had issues with the washing machine. I called SHW and they sent someone to my house. The contractor fixed my washing machine on the same day. He was professional, nice and knew what he was doing. I am very happy with my experience so far.
Reviewed Jan. 11, 2016
I was having issues with my dishwasher. I submitted a claim online with Select Home Warranty. They had a technician come to my home to see what was going on and to try and make the repairs. The technician was professional and experienced. He was able to see the issue right away and repair the dishwasher. I am very happy with the quickness of the service.
Reviewed Jan. 11, 2016
I was having issues with my stove. I contacted Select Home Warranty and they filed a claim. They said they will get in contact with a contractor in my local area to schedule an appointment to make repairs. When the contractor came he was able to fix the issue on the same visit. Everyone was efficient, professional, courteous and polite. Very easy to work with.
Reviewed Jan. 10, 2016
Wow! Where should I begin. I have never written a review in the past for anything. But this one is so bad that I had to write this for others. I called to follow up on an existing claim for a repair and had a terrible experience not being able to talk anyone over the phone. Five consecutive phone calls were disconnected as soon as the phone start ringing to reach the claims department (option 3). So, I tried option 2 (new claim) twice with the same hanging up issue. Then tried option 1 (new product, etc) and got an immediate answer from the customer support person who then transferred the call to the claims department. What'd you expect? Of course, they hung up twice in a row.
The third call, I got the person's name and explained the issue that the claims department rep keeps hanging up the call without even knowing who is calling and for what reason. Finally, Richard (from option 1) transferred my call directly to the person in the claims department and someone finally answered the call on my 10th trial. Why does select home warranty hire such a lazy staff who don't even pick up the phone calls from customers? For the record, I started calling select home warranty at 11:15am and found someone to talk to at 11:35am on Sunday, January 10, 2016. But, my experience during the week has been good with the company.
Reviewed Jan. 8, 2016
We purchased a plan back a few months ago. The first time we had to use it, our AC had gone out. It took them a week to send someone out to check to see what the problem was. The AC tech submitted the claim to them and they denied the claim. When we signed up we were told that no matter what the issue was it would be covered. Obviously not. Do not purchase a plan with this company and absolutely don't believe anything the sales person tells you. We just cancelled our contract.
Reviewed Jan. 7, 2016
I was having issues with my stove. I submitted a claim online and got a call back from a representative. They needed some additional information in order to process the claim. Once I gave them all the information they said that a repairman will be in touch with me to come and make some repairs. When the repairman came, he was prepared with all the tools and had a feeling of what the issue was. He was able to repair the problem on the spot. I was very happy with the service.
Reviewed Jan. 7, 2016
I was having issues with my washing machine. I submitted a claim online and received a call from a contractor who wanted to schedule an appointment to repair the machine. The contractor came exactly when he scheduled and was very polite and professional. He was able to repair the washing machine the same day. Great service.
Reviewed Jan. 7, 2016
We were having issues with the plumbing. I submitted a claim online and Select Home Warranty had a plumber come to my home. The plumber was able to repair the issue right away. He came prepared and was professional. The claim was processed quickly and efficiently.
Reviewed Jan. 7, 2016
We were having issues with our washing machine. I submitted a claim online and a rep responded that someone will be in touch to make repairs. When the contractor came he was very nice and professional. The repairs were able to be completed on the spot. Outstanding service.
Reviewed Jan. 7, 2016
I purchased this policy about 2 years ago. We had our first claim a few months back for our garbage disposal. The staff were super professional. The claims processing time was very quick. I had my garbage disposal working as new very quickly. I will not hesitate to re-purchase this policy again next year once my 3rd year is up.
Reviewed Jan. 7, 2016
My washing machine stopped working. I called SHW and they sent a contractor to my house. It was determined that a part needed to be replaced. As soon as the part came in the contractor came back to make the repairs. The service was reasonably quick as well as the claims processing time. Very happy.
Reviewed Jan. 7, 2016
We were having some plumbing issues in our home. I called Select Home Warranty and a representative told me that they would get in touch with a plumber in our local area to come and take a look. The plumber was efficient and professional. He came on time and was able to repair the issue on the same visit. I am very happy with the policy and services.
Reviewed Jan. 7, 2016
I am very happy with the service. SHW sent out a contractor to my home when my hot water heater was not working. The contractor was able to get it repaired right away. So far we have been very happy with the services. Thanks!
Reviewed Jan. 7, 2016
Good company. They provided me with qualified professionals to make repairs on the dryer when it was not working properly. Everything was handled quickly and efficiently.
Reviewed Jan. 7, 2016
My stove was not working very well. It was not warming up. I submitted a claim with Select Home Warranty. They sent a contractor to my home to make repairs. The contractor was able to get approved the same day the replacement part needed. The repairs were completed very quickly. The service thus far has been excellent. Highly recommended.
Reviewed Jan. 6, 2016
I filed a claim for my washing machine. I was told by someone at SHW that a contractor will be in touch with me to repair the machine. I got a phone call from the contractor later that day and scheduled an appointment time. I really hate doing that because they never come when they say they do. Happens to be that this contractor came exactly when scheduled and came prepared with all the tools needed. The contractor was able to find the issue and repair the machine on the same visit. I was so happy with that turnout. The machine now works amazing and have had no issues since. Thanks!
Reviewed Jan. 6, 2016
I usually don't go online and write reviews but I felt that Select Home Warranty deserved it. They are really a great company. From the purchase of my policy to the processing of the claim, everything was just great. The staff members there are really very nice, processional and patient. They answered all my questions when I was first purchasing my policy to processing my claim. They guided me in the process as well as what to expect. I highly recommend Select Home Warranty.
Reviewed Jan. 5, 2016
My washing machine wasn't working. I submitted a claim online. A rep responded that a contractor will be in touch. Literally the next hour the contractor called to schedule the appointment. He came exactly on time and prepared. The repairs were completed the same day. The service overall was really exceptional.
Reviewed Jan. 5, 2016
Great staff. They are very helpful when you have a claim. They send out qualified contractors to make repairs. They are professional and courteous. Highly recommended.
Reviewed Jan. 5, 2016
I needed to purchase a home warranty policy when I bought my home. SHW came highly recommended. When I called them the first thing I noticed was that the rep was courteous, polite and professional. They did not rush me on the phone or pressure me into buying a policy. I was very comfortable purchasing a policy from them. So far I have had no issues and no hassles from them.
Reviewed Jan. 5, 2016
I am very happy with my experience. SHW sent out a contractor. Everyone was qualified and professional. The service was good. My claim was handled quickly and efficiently.
Reviewed Jan. 5, 2016
I had to file a claim for my hot water heater. It was not working the way it used to. Select Home Warranty had a contractor come to my home to try and repair the heater. The contractor was super professional and experienced. He was able to find the issue and repair it right away. I was very impressed with the overall speed and efficiency of the process.
Reviewed Jan. 4, 2016
My dishwasher was not working well. I called Select Home Warranty and filed a claim. They had a repair man come out to my home right away to fix the issue. The repairman was professional and courteous. He was able to repair my dishwasher the same day. The service was very good. Highly recommended.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


