Select Home Warranty Reviews

Our a/c unit was not working. I submitted a claim online. SHW sent out a service contractor to my home. He was able to solve the issue on the same visit. He even provided some maintenance tips for the future. The service was quick and easy.

Had issues with the microwave. Called Select Home Warranty and they had a technician out to my house. The technician was able to fix the microwave the same day he came. Fast service.

Had issues with my a/c unit. I submitted a claim online and SHW had a contractor come to my home to make repairs. When the contractor came he was prepared, friendly and professional. He came with all the necessary tools to repair the a/c and provided me with further maintenance tips.

Service overall is great. The representatives are friendly and polite. They answer all your questions and do not rush you over the phone. The claims process is smooth and easy. Highly recommended.

Our washing machine was not working. I called SHW and they said they will have a contractor out to my home. When the contractor called he sounded very professional. He scheduled an appointment and arrived on time. He was courteous and knowledgeable. Repaired the machine on the same visit.

Has some issues with our stove recently. I contracted Select Home Warranty and filed a claim with them. They had a contractor come to my home to repair the stove. The entire claims process went smoothly. Repairs got completed quickly. Everything works perfectly now. Thanks!

Had issues with our stove. I submitted a claim online and Select Home Warranty had a repairman out to my house quick. The repairman saw the issue right away and was able to fix it on the spot. The service was quick. Everyone was professional and efficient throughout the claim process.

Our dryer was not working very well. It would not dry our clothing. I submitted a claim and SHW had someone out to our home very quickly. A part needed replacing from inside the machine. SHW approved the replacement part quickly and the repairs were made right away. I was very happy with the services from start to finish.

My HVAC unit quit working and I filed a claim with Select on Thursday. I had to contact the company to find out why a contractor had not been assigned on Friday. They had "lost" my contract so I had to resend it to them (however, they had no problem taking my money four months earlier). Once the contract was received, they assigned a contractor the following Monday. I had now been without heat (in December) for four days. I contacted the assigned contractor and they declined to come out. I contacted Select again to inform them and the next day they assigned another contractor. Unfortunately this contractor was a plumbing contractor and could not do the work. I contacted Select again and they finally found a contractor that would come out. The contractor found the problem and said it is a routine repair. They then contacted Select for approval to proceed with the repair. Select never authorized the repair.

I have signed up for Select in the middle of last year and bought a multi-year contract. Approximately 3 month after signing up I called Select with a problem on one of my covered items. Approximately 2 to 3 WEEKS after I placed the original call a service repair company was finally assigned who would service my pool heater. After spending literally a couple of minutes in my house the technician left and, long story short, I received a call from Select that I will be covered for up $150 to repair this item!!! Reason? Fine print - they have a slowly ramping up term where the items are gradually covered. The item obviously had to be paid out of pocket by me.

We were with American Home Shield and were dissatisfied with the service and cost from them. So we looked & found Select Home Warranty. I sell real estate & made it clear that if they treated me right, they'd get my business as well as that of my clients. That began a litany of unkept representations regarding their product and services. I moved 5 personal properties to SHW to the tune of $1800 for "15 months". 2 months later our high end Maytag ($1400) dryer quit. It took 2 weeks to get a tech out to the house. Another 3 weeks to finally determine that the dryer was no longer made nor required repair parts available.

Very helpful when I signed up for the warranty - assured me they had technicians in my area even though I am very remote. When I submitted service requests, I received emails and telephone calls saying they had no technicians in my area - that I was too remote. I was told to find my own tech, have them come out to my house, survey the issue, and then they would have to call Select Home Warranty (SHW) to see if the repair would be covered. Being new to the area, I started down the "yellow pages" and called one after the other. None of them were willing to come to my home and look at the problems unless the cost was assured up front by SHW - unless I was going to cover the cost. That's fine as I would have been covering the cost one way or the other. However, if I'm paying out of pocket then I have no need of a home warranty company.

I signed up with Select Home Warranty in May of 2014 when we purchased a new home. When I signed up, I explained to the salesperson that the reason I was signing up was that my home was built in 1999 and the hot water heater and the furnace were original to the house and I was worried that they were going to go soon. The rep explained that that was what this policy was for. I purchased a 12-month policy, but they threw in an extra 6 months taking it to 18 months. I filed one claim in the first year. The heat in our upstairs was not working well - rooms were not being heated evenly. After filing, calling, and having to follow up I finally got someone to come out to the house to check and I was told that it was a "duct problem" and not covered.

I purchased home warranty from Select in March of 2015 for $425. On 8/31/15, our A/C stopped blowing cool air so I called Select to file a claim. They sent out their contractor and they charged me $450 to add freon which at the time I thought was ok b/c the policy does not cover freon. On 9/18/15, The contractor had to come back out b/c it still was not cooling. I was told it would just take a while. Two weeks later the system was not working at all again so I was trying to deal with the contractor and they kept no-showing and finally they started to ignore me. Keep in mind, this was in the middle of summer in Texas and I have small children.

Select home warranty is not a good home warranty company. I had the worst customer experience when I submitted a claim. They never followed up through. It will take them weeks to even email me back with a response. I would give them a call inquiring about my claim and would say they would get back to me but they never did. I decided to cancel because I had to pay out of pocket to get my repairs done. When I tried to cancel they would take my information and would never call back. Until this day I have not heard back from them to get my money back. I urge you not to use this company. They take your money and they don't repair anything!

When we selected this company, they had an ad on their website offering free roof coverage, so we thought that was a good deal. Well, after 2 months in our home, we have a roof problem, and of course they tell us they don't cover it. It's why I'm so leery about these companies. They are all nice and helpful when you sign up, but when it comes to delivering on what you paid for, they come up empty.

We had a portion of the home warranty paid at closing by the seller. I found out after the fact that the tankless water heaters and our HVAC unit (because it is commercial grade) was not covered, so I cancelled. They refunded the portion I paid minus two months of warranty service and a cancellation fee to my credit card and said they would have to send the larger balance paid by the seller to the title company. It has now been almost four months and they have stopped responding to me and no check has shown up at the title company.

Our fridge broke! I called SHW right away because I was panicking. They said they will call someone right away to come to the house to try to fix it. The contractor came 2 hours later. I was so happy with how quickly they came out me. They were able to repair the fridge the same day. I saved so much money nothing went to waste! Thank you!

Washing machine wasn't working. I called SHW to submit my claim. They had a contractor come out to my home to make the repairs. The entire claim process went over very smoothly. The repairs were completed very quickly. Throughout the process the staff was very nice and professional.

We had some trouble with our air conditioner. I submitted a claim online and SHW had a contractor come out to my home. When the contractor came he had an idea of what the issue was and came prepared. The repairs were completed on the same visit. The overall service was efficient and professional.

This company operates on borderline fraudulent practices. They lose claims, delay payment and deny for the most specious of reasons. There's an Alice In Wonderland quality of interactions with these people, who can't even use a dictionary to apply the clear and correct language of a contract. What a waste of money!

Had issues with my washing machine. During the claims process Select Home Warranty was on top of everything. They processed the claim quickly, sent a contractor to my home right away. The repairs were completed by a qualified professional. Highly recommended.

Our microwave wasn't working. We submitted a claim and heard back that someone will be in touch to see/repair the unit. When the contractor came he determined that the cost to replace the part was almost as much as getting a brand new microwave. We submitted a request to have the replacement approved. Once SHW approved the replacement it was installed right away. Great service.

We were having issues with the plumbing in our home. I submitted a claim and heard back that a plumber will be in touch with me. The plumber called later that day and scheduled an appointment to come that evening. Thank god he was able to fix the issue right away for us. I was very impressed with how quickly everything was handled.

I was having issues with my dryer. I submitted a claim online and received a response that a contractor will be in touch with me. When the contractor came out he was able to repair our dryer on the same visit. The service was quick and easy. Everyone was professional, courteous and efficient. They answered all my questions and were very patient with me.

We had some issues with our washing machine. Submitted our claim on their website and received a response from a representative that a contractor will be in touch with us. The contractor made an appt with us, came on time and prepared. He repaired the washing machine on the spot. Having this policy in place saved us hundreds and hundreds of dollars.

Had some plumbing issues recently. I contacted Select Home Warranty to file a claim. Once the claim was filed they said that someone will be in touch with me to come and make repairs. The plumber contacted me pretty quickly and set up an appointment. He was prompt, courteous and professional. Repairs were made that day and we couldn't have been happier. Impressive service.

First they could not get my contract correct. I paid for services that were not included. After many attempts to resolve, I finally got that fixed. In all of that, I apparently neglected to sign their contract. Keep in mind I had paid for this service upfront. When I called in a claim for a major pipe leak that came through the ceiling. I was told I would get assigned a claim in 24 hours. It's 26 hours later and no claim number.

I paid extra amount in order for me to get coverage in everything in my house. Sprinkler was covered according to the sales agent, so a month later I make the claim and they can't even send me a guy to fix my sprinkler. They tell me to call someone and when they are there to call Select Home Warranty and the sparkler person needs to talk with the company then they will perhaps reimburse me... So I call someone from google and they come in. They call the warranty, explained the issue and the person in the warranty company says "Pls send the receipt of payment and send the copy to us, we will send you the check..." I send the copy via scan to claims department and they say "Oh we will only do 150 of it and not do full reimbursement," for whatever BS reasons he can tell me over the phone.

My experience with Select Home Warranty's (SHW) reimbursement process has been extremely poor both times that I have requested reimbursement. Beginning from the first step of requesting the reimbursement, communication from SHW has been very slow and unhelpful. After a long and unnecessarily frustrating process of receiving approval, I'm given a time frame, which is then completely ignored and disregarded by SHW.

On three separate occasions I have tried to get Select Home Warranty to honor its agreement to repair or replace items covered in the warranty. The first time was a stove with a malfunctioning burner. The second was the control panel on the washing machine. The last was to repair the heating in my home in the middle of below-freezing temperatures. On all occasions, they said the repairs were too expensive, so they offered $150. They argued with me for more than a week regarding the heating repairs, asking for proof of maintenance, which I provided for 3 years. They said that wasn't enough and refused to have the unit repaired. This company is fraudulent. It is a complete waste of money.

I am very happy with the company and their services. Everyone at Select is super nice. They helped me with my claims. Answered all my questions when purchasing the policy. A great company.

We've had an intermittent problem with one of our toilets. Once again we needed service. I called SHW and they immediately handled my problem. Not only did they give me the name of the company they contacted they also gave me the name, phone number and work order number. It gives me the ability of talking directly to the company starting a two-way conversation. The plumber explained why we continued having the toilet problem, it's an old toilet, no other plumber told us. Excellent service!

We were having issues with our air conditioner. I contacted SHW to file a claim. They said that they will find a contractor in my local area to come and check it out. When the contractor came he was able to repair the air conditioner and also provided me with maintenance tips for the future. Great service.

This company is the worst. The customer service is very nasty. They tell you many different things and it's not stated in the contract. If you need a home warranty please DON'T GO WITH THIS COMPANY.

Select Home Warranty Company is a scam running under the facade of home warranty. This is how they attract people: They offer very low monthly premium, with very low co-pay. They offer to cover anything you want (because they know they are not going to cover anything). They actually offer to add items other companies do not cover usually because that extra coverage will be their excuse to jack up the monthly premium at the time of cancellation.

My most recent experience was with the sales department when my husband I were renewing our contract. The person that helped us was extremely courteous, friendly, knowledgeable and even provided us with some information that we did not know about. I have always thought of the customer service at SHW as great but this was one of my best experiences ever. I hung up the phone feeling very confident in the renewal purchase we made and that there will never be a reason to doubt our loyalty with SHW. We have been with this company for 5 years and we feel that it is only getting better for its customers.

We are happy with our experience with this company.

My dishwasher was not working. I submitted a claim online. Select Home Warranty had a repairman out to my house right away. The repairs were completed within a few days. The service was quick and easy.

I had to file a claim for my stove. It wasn't working very well. I submitted the claim online and heard back from a representative that someone will be in touch with me. The contractor came on time to repair the stove. He was professional, courteous and efficient. The repairs were completed in record time.

The service is great. Select Home Warranty staff is super nice, professional and courteous. They are there to answer all your questions and help you when there are claim issues. Highly recommended.

Very good service. The staff is very nice, friendly and professional. They provide you with the proper contractors to make repairs. Everything was completed within a very reasonable amount of time. I am very happy.

I was having some trouble with the dishwasher. I contacted Select Home Warranty to file a claim. The representative was very nice and professional. He said that he will get in touch with a contractor and have him come out to the house to see the issue. When the contractor came, he was able to find out what the problem was and make the repair right away. I am very happy with the policy and the service.

I am very happy with the service. With this policy I saved hundreds and hundreds of dollars by not paying for the work and replacement parts for all the appliances that needed repairs for the last 2 years. Each time the claims process was reasonable in time, the contractors were qualified and professional. Overall great service.

My dryer was not working well. Called SHW and they sent someone to my house to fix the problem. The person came very fast and he was very good. Recommended company.

My washing machine was not working well. I submitted a claim online and heard back from a representative shortly afterwards. They said that they will have a repair man be in touch with me to come and take a look. When the repair man came he said that a part needs to be replaced and ordered/approved. Once the part was approved by the company the repair man came and replaced it. The cost of the replacement part was a lot more than my deductible so I saved a lot of money.

I had issues with the washing machine. I called SHW and they sent someone to my house. The contractor fixed my washing machine on the same day. He was professional, nice and knew what he was doing. I am very happy with my experience so far.

I was having issues with my dishwasher. I submitted a claim online with Select Home Warranty. They had a technician come to my home to see what was going on and to try and make the repairs. The technician was professional and experienced. He was able to see the issue right away and repair the dishwasher. I am very happy with the quickness of the service.

I was having issues with my stove. I contacted Select Home Warranty and they filed a claim. They said they will get in contact with a contractor in my local area to schedule an appointment to make repairs. When the contractor came he was able to fix the issue on the same visit. Everyone was efficient, professional, courteous and polite. Very easy to work with.

Wow! Where should I begin. I have never written a review in the past for anything. But this one is so bad that I had to write this for others. I called to follow up on an existing claim for a repair and had a terrible experience not being able to talk anyone over the phone. Five consecutive phone calls were disconnected as soon as the phone start ringing to reach the claims department (option 3). So, I tried option 2 (new claim) twice with the same hanging up issue. Then tried option 1 (new product, etc) and got an immediate answer from the customer support person who then transferred the call to the claims department. What'd you expect? Of course, they hung up twice in a row.

We purchased a plan back a few months ago. The first time we had to use it, our AC had gone out. It took them a week to send someone out to check to see what the problem was. The AC tech submitted the claim to them and they denied the claim. When we signed up we were told that no matter what the issue was it would be covered. Obviously not. Do not purchase a plan with this company and absolutely don't believe anything the sales person tells you. We just cancelled our contract.

I was having issues with my stove. I submitted a claim online and got a call back from a representative. They needed some additional information in order to process the claim. Once I gave them all the information they said that a repairman will be in touch with me to come and make some repairs. When the repairman came, he was prepared with all the tools and had a feeling of what the issue was. He was able to repair the problem on the spot. I was very happy with the service.

I was having issues with my washing machine. I submitted a claim online and received a call from a contractor who wanted to schedule an appointment to repair the machine. The contractor came exactly when he scheduled and was very polite and professional. He was able to repair the washing machine the same day. Great service.

We were having issues with the plumbing. I submitted a claim online and Select Home Warranty had a plumber come to my home. The plumber was able to repair the issue right away. He came prepared and was professional. The claim was processed quickly and efficiently.

We were having issues with our washing machine. I submitted a claim online and a rep responded that someone will be in touch to make repairs. When the contractor came he was very nice and professional. The repairs were able to be completed on the spot. Outstanding service.

I purchased this policy about 2 years ago. We had our first claim a few months back for our garbage disposal. The staff were super professional. The claims processing time was very quick. I had my garbage disposal working as new very quickly. I will not hesitate to re-purchase this policy again next year once my 3rd year is up.

My washing machine stopped working. I called SHW and they sent a contractor to my house. It was determined that a part needed to be replaced. As soon as the part came in the contractor came back to make the repairs. The service was reasonably quick as well as the claims processing time. Very happy.

We were having some plumbing issues in our home. I called Select Home Warranty and a representative told me that they would get in touch with a plumber in our local area to come and take a look. The plumber was efficient and professional. He came on time and was able to repair the issue on the same visit. I am very happy with the policy and services.

I am very happy with the service. SHW sent out a contractor to my home when my hot water heater was not working. The contractor was able to get it repaired right away. So far we have been very happy with the services. Thanks!

Good company. They provided me with qualified professionals to make repairs on the dryer when it was not working properly. Everything was handled quickly and efficiently.

My stove was not working very well. It was not warming up. I submitted a claim with Select Home Warranty. They sent a contractor to my home to make repairs. The contractor was able to get approved the same day the replacement part needed. The repairs were completed very quickly. The service thus far has been excellent. Highly recommended.

I filed a claim for my washing machine. I was told by someone at SHW that a contractor will be in touch with me to repair the machine. I got a phone call from the contractor later that day and scheduled an appointment time. I really hate doing that because they never come when they say they do. Happens to be that this contractor came exactly when scheduled and came prepared with all the tools needed. The contractor was able to find the issue and repair the machine on the same visit. I was so happy with that turnout. The machine now works amazing and have had no issues since. Thanks!

I usually don't go online and write reviews but I felt that Select Home Warranty deserved it. They are really a great company. From the purchase of my policy to the processing of the claim, everything was just great. The staff members there are really very nice, processional and patient. They answered all my questions when I was first purchasing my policy to processing my claim. They guided me in the process as well as what to expect. I highly recommend Select Home Warranty.

My washing machine wasn't working. I submitted a claim online. A rep responded that a contractor will be in touch. Literally the next hour the contractor called to schedule the appointment. He came exactly on time and prepared. The repairs were completed the same day. The service overall was really exceptional.

Great staff. They are very helpful when you have a claim. They send out qualified contractors to make repairs. They are professional and courteous. Highly recommended.

I needed to purchase a home warranty policy when I bought my home. SHW came highly recommended. When I called them the first thing I noticed was that the rep was courteous, polite and professional. They did not rush me on the phone or pressure me into buying a policy. I was very comfortable purchasing a policy from them. So far I have had no issues and no hassles from them.

I am very happy with my experience. SHW sent out a contractor. Everyone was qualified and professional. The service was good. My claim was handled quickly and efficiently.

I had to file a claim for my hot water heater. It was not working the way it used to. Select Home Warranty had a contractor come to my home to try and repair the heater. The contractor was super professional and experienced. He was able to find the issue and repair it right away. I was very impressed with the overall speed and efficiency of the process.

My dishwasher was not working well. I called Select Home Warranty and filed a claim. They had a repair man come out to my home right away to fix the issue. The repairman was professional and courteous. He was able to repair my dishwasher the same day. The service was very good. Highly recommended.

I am very happy with the overall services provided by Select Home Warranty. The staff is very professional and efficient. The contractors they have sent to me to make repairs were qualified individuals with many years experience. I will be renewing next month for another 3 year policy.

Service very very good. People very nice. They send me someone to fix dishwasher when broken. Very very happy.

My washing machine was on the fritz. I submitted a claim online and SHW had someone come to my home right away. The technician was able to repair the machine and had it working as new. The service was pretty quick. Everyone was super nice!

We were having some plumbing problems in the house. I called Select Home Warranty and gave them all the information they needed to file a claim. They said that they will get in touch with a plumber and have him come to my home. When the plumber came he was able to resolve the problem very quickly. He also came with all the tools needed to make the repair which impressed me. The service was really quick and the process was seamless. I was very impressed.

I was having problems with my stove. I called SHW and they had a contractor come to my home. The contractor was able to repair the stove the same day. I was very happy with the services provided. The staff at SHW were professional and efficient. The contractor was knowledgeable and friendly.

I purchased a home warranty through Select Home Warranty several months ago. I submitted a claim for repairing my dishwasher that was malfunctioning and still not operating as it was intended. I contacted the company and filed a claim to which they stated the company ATX Appliance King would come address the concern. They never came to my home and did not do a follow up on the service. I spoke with Dennis pertaining to all the phone calls made to request services to which he continued to not address my concerns.

I submitted a claim 10 months into my term and they agreed to pay on 10/02 and today is January 1 and over several emails & phone calls all I have gotten is the runaround. I'm told that the check has been mailed & then that it was never issued but promised that it would be issued ASAP & then it wasn't. Now I'm being told that the check was mailed again but it has been well over 10 business days and still nothing.

I was having some issues with my a/c. I submitted a claim online. I heard back from a representative telling me that someone will be in touch about inspecting the unit. When the technician came, he was able to repair the a/c unit on the spot. The technician was polite and professional. The claim process went very smoothly.

I was having problems with my washing machine. Select Home Warranty sent someone to my house to make repairs on the machine. The technician fixed my machine and it was working perfectly. Everything was taken care of so quickly that I could not be happier. Great service.

Overall, we are happy with the experience. Claims processing is decent. The technicians they send out are also ok. They are not employed by SHW but they are people in your local area. I will be renewing my policy next year.

I have had Select Home Warranty for about 3 years now. The service is really great. The staff is very nice and professional. My claims have all been processed quickly. The people they send to make repairs are very nice and professional as well. They know what they are doing and complete the job properly. I will be renewing my policy again next month.

This company is awful. The customer service desk is not connected through any system and none of them is trained to attend the phone properly. They take weeks to resolve a claim, and most probably will be resolved against the client. I cancelled my contract after a few months with them.

The service so far has been great. They helped me out when I was having issues with my dishwasher. They sent someone to my home to repair it. Everything was handled so professionally.

Out of all the companies I had to deal with in the past Select Home Warranty is by far the best in the business. Claims processing was pretty quick, the amount of time it took to approve a replacement part was also extremely reasonable. On top of that the staff is super friendly and polite. Very professional.

I am very happy with my experience. The service is very good. The staff is very friendly and professional. They help you when you have a problem and they send out the right people to fix the problem.

I purchased a home warranty from Select Warranty in Oct 2015. I was amazed at all they covered even roof repairs. The salesperson negotiated a price of $350 for a total of 15 months which had to be broken down into 3 monthly installments. The other option was around $45 a month for a year with 2 months free for a total of 14 months. After looking over everything I decided to go with the first option.

The service is great. The technicians who come out are super quick and professional. High quality work and repairs are done. I saved a lot of money throughout the years by having this policy in place. Thank you Select Home Warranty!

Had issues with our fridge. Select Home Warranty had a repair man out to us very quickly to repair the fridge. Everything was handled super quickly. Everyone was so polite and friendly. They were easy to talk to and answered all my questions regarding the claim process.

I had issues with my dryer. I contacted SHW and they sent someone to repair the dryer. Everyone was so polite and professional. The work was completed very quickly. I am really happy that I purchased this policy. The cost just to repair the dryer would have been hundreds of dollars.

I submitted a claim for an issue we were having with the plumbing. They sent a plumber to my home and he was able to solve my issues. I was very happy with how quickly everything was handled. Everyone was polite and professional. The plumber they sent was experienced.

Service is very good. They help me a lot when I have problems with toilet. Thank you.

We had some issues with our HVAC unit over the summer. Select Home Warranty had a contractor come out to us to make some repairs. They replaced all the necessary parts and repaired the unit within a very reasonable amount of time. I did not have to hound them with how long it will take. From the beginning I was provided with a specific time frame and everything was completed way before that. I am very happy with the services. Highly recommended.

I had some issues with my air conditioner. I submitted a claim online and heard back from a representative pretty quickly. They stated that a contractor will be in touch with me to come and repair the unit. When the contractor scheduled the time slot he came exactly when he was supposed to! He also made the repairs and have my maintenance tips for the future. I was really happy with how everything was handled.

I bought this policy when I purchased my home. I have had so far one claim. My experience was excellent. They sent out a technician right away. He came exactly the time he said he was going to come. He was able to make the repairs the right way. I am very very happy with my experiences thus far.

Had problems with my hot water heater. I called Select Home Warranty and they informed me that a contractor will be coming to my home to make repairs. When the contractor came he was very polite and professional. The repairs were made and everything was working perfectly. Everyone was very nice throughout the process.

Our hot water heater was having a leak. I called SHW and they were able to get someone to my house very quickly. The contractor was able to get a replacement part approved by Select Home Warranty and made the necessary repairs right away. I saved a lot of money with SHW throughout the years.

Had issues with the dishwasher. I submitted a claim with SHW and heard back from a representative fairly quickly. They said they will have a contractor out to me as soon as possible to try and make repairs. The contractor came when he was supposed to come, made the repairs and everything is working as new. Excellent service.

So far I am happy with the services. I purchased this policy when I bought my home. The staff at Select Home Warranty are very nice and helpful. They answered all my questions before I bought the policy. I haven't had a claim yet so I cannot review on that but the customer service portion is so far very good.

We were having some problems with the pool pump. I called SHW and they said that they will have a pool repairman come down to our house. When he came he said that a part needed to be replaced and that it would need to be approved by SHW. We got the approval right away which I was very happy about and the pool repairman was able to fix our issue as soon as possible. I was very happy with the overall service. Everything was handled professionally.

The plumbing in the house was acting up. I submitted a claim online with Select Home Warranty. I received an email back from someone telling me that a plumber will be giving me a call and scheduling an appt. When the plumber came he snaked all our pipes and resolved our issue. I was very happy with how quickly everything was taken care of.

My washing machine was not working. I submitted a claim online and SHW had a technician come to my house. The technician was able to fix the machine on the same day. I was very happy with how fast everything was taken care of.

So far this year I had 2 claims filed and processed. Each claim was different, therefore handled differently. But both repairs were made in a very timely fashion. The professionalism of SHW each time was outstanding. They were easy to work with, they provided me with great contractors (each time) and were patient with me when asked a lot of questions about how everything works. Great experience.

We had a plumbing issue in the house. My husband submitted a claim online and Select Home Warranty had a plumber out to us right away. The plumber was able to snake our pipes to repair the issue. He also provided us with some maintenance tips to avoid the issue happening again in the future.

We were having some plumbing problems in the house. I submitted a claim online and some contacted me to come and schedule a repair. I was really impressed with how quickly everything was handled. I will be renewing my policy next year.

I have had SHW for about 3 years now. I own multiple properties all of which are covered by SHW. I have had a few claims in each of the residences over the course of the 3 years and each time SHW acted professionally and efficient. They sent out contractors to make repairs on each of these occasions and everything was completed on time and properly. I will be renewing my contracts next year for all my homes with SHW.

We had some plumbing issues recently. I submitted a claim online and a representative from Select Home Warranty reached out to me right away. They provided me with information on how the claim process works and also told me that a plumber will be in contact with me to come and fix our issue. The issue was fixed within a few days. I was really happy with how everything was handled. Everyone was professional and efficient throughout.

Our a/c was not working. I submitted a claim online and SHW sent a technician to my home. The technician repaired the a/c in record time. The service was quick and professional.

I was recommended by my realtor to purchase a home warranty policy. She highly recommended Select Home Warranty. When I initially contacted them the representative on the phone was very polite and professional. He answered all my questions and explained the coverages of the policy. So far I haven't had a claim but am very happy with this service.

Thus far I am happy with the services. The claims department processes inquiries quickly. They send out qualified and professional personnel to make repairs. Everything is done in a timely fashion.

Pleased with the services provided by Select Home Warranty. They sent out a contractor as soon as possible to repair my washing machine when it was not working. Everyone was very nice and professional. The claims process went smoothly.

I saved so much money with Select Home Warranty this past year. I submitted 4 claims and each time a part had to be replaced for each appliance and I only had to pay the $45 deductible. The cost for me to pay out of pocket for each repair would have been close to $1,000. I have never been more thrilled to have this policy in place. I will be renewing next month for another 3 years.

This is the first company that I have found to be so helpful and accommodating during the claims process. The staff at SHW are super nice and professional. When I had my recent claim, they provided me with approximate time frame of when someone will come to see the appliance. They sent over qualified professionals. Everything was completed within a very reasonable amount of time. I couldn't ask for a better company.

I purchased a warranty from SHW in July 2015. $399 for 14 months of coverage, well don't think you are getting a good deal. The warranty is a joke. No matter what issue I call them for they say it is not covered. They have their contract written so no matter what your repair they can say the item is not covered. The latest is my kitchen faucet. The one before that was my water heater. They paid for the part but would not pay to have it installed. I'm still waiting for the supervisor to return my call. It's only been 3 months. They said he was on vacation and would return my call when he returned. They must have one heck of a vacation package for their employees. PLEASE DON'T WASTE YOUR MONEY, much better warranties out there. I learned the hard way.

Our dishwasher wasn't working. I submitted a claim online and I heard back from SHW stating that a technician will be in touch with me. When the technician came out to my house he saw that a part needed to be replaced. The technician ordered the part and installed it as soon as it came. I was very happy with the service.

Had some issues with our a/c unit. I called SHW and they had someone come out to us to try to repair the a/c. The contractor repaired our a/c unit within the same week. The service was very quick and professional.

I submitted a claim online at night for my washing machine. The next morning I gave SHW a call to make sure they received the claim and the person on the phone already had the claim processed and they told me that a technician will be in touch with me. I was very impressed that everything was handled quickly. The technician and the staff at SHW were very polite and professional.

My a/c was blowing out hot air in the beginning of the summer. I submitted a claim online and SHW had a contractor come out to us as soon as possible. When the contractor came he was able to repair the a/c with no issues. He also gave me some maintenance tips for the summer and winter months. Everyone was friendly and professional throughout the process which made everything go more smoothly.

I am satisfied with my experience. My claims were processed very fast and the staff was very polite.

Had issues with our HVAC. I called Select Home Warranty and they had someone come down to us to take a look. The contractor was able to make some repairs on the HVAC unit and had it working as new. The service was pretty quick. Everyone was polite and professional.

I have had a lot of problems with my washing machine. I called SHW and they had someone come down to me to inspect the machine. The technician found that a part needed to be replaced. He ordered the part and came back to make the repairs when it arrived. I saved a lot of money with SHW. The cost to repair the machine was significantly higher than the $45 deductible. The service was completed in a timely manner, the work was outstanding and the employees from both SHW and the repair company were amazing.

The pool pump was not working. I called Select Home Warranty and they took a lot of information down about the pool. They also said that they will send a pool repairman out to me to come and take a look. When the pool repairman came out, he was able to repair the pool pump. He came with all the necessary tools. He was polite and friendly. I was very happy with the outcome of the service.

Our a/c wasn't working well. I submitted a claim online and Select Home Warranty had a technician come out to us. The technician was able to make the repairs on the a/c within a very reasonable amount of time. The technician was polite, friendly and efficient.

My garbage disposal was acting up and making funny noises. I submitted a claim online and someone called me back telling me that they will be sending someone to my house to fix it. When the contractor came he said that the part needed to fix the disposal was almost as expensive as purchasing a new one. The contractor got the approval from Select Home Warranty to replace the garbage disposal. I was very happy with the process.

My dishwasher was not working well. I called Select Home Warranty and they took down some information. They said that they will get in touch with a contractor who will come and repair the dishwasher. The contractor came and was very polite and pleasant. He inspected the dishwasher and based on inspection he saw that there was a part that needed to be replaced. He left and came back the same day with the replacement part. The dishwasher was fixed and is now working perfectly. Thanks!

We were having issues with our toilets. I submitted a claim online and received word from SHW that a plumber will be in touch with us. When the plumber came out, he came with tools to make the repairs not just to see what the problem was. He repaired the issue the same day. I was very happy with the overall service.

I am very happy with the service. They sent contractors out to me when I had a problem with my stove. Everything was fixed very quickly. The people on the phone were very nice and friendly. The process to file a claim was very simple.

This is the worst home warranty company I have done business with. I've used four other companies before, which came with former house purchases. All were wonderful in handling problems expediently. After three months into the warranty with Select, I came home to a massive water leak from my water heater. Of course I called them immediately, and I was told that it would take up to 48 hours to respond to my claim. I'VE NEVER BEEN TOLD BY A WARRANTY COMPANY THAT IT WOULD TAKE 48 HOURS TO RESPOND TO A CLAIM! And I had water in my workshop and no hot water. It took hours on the phone with them and talking to a manager to get an expedient response. Then I found it was likely not covered, even though I had the Platinum plan (after calling my former companies to inquire, I found out it would have been covered with them...).

I might as well went in my backyard and set $400 on fire... After almost a year of having my policy I called their claims department when my heater started functioning improperly. It took them weeks to even send a technician out (mind you, it was December). The first technician they assigned to me, after not receiving a call from them (which is what "should" happen), I attempted to reach out to them. The number was disconnected. I called SHW and they said they would "expedite" my claim in order to get me a technician to my home ASAP.

My dryer wasn't working. I submitted a claim online and heard back from a rep the next day. The rep was very polite and friendly. She said she will send someone down to me to repair it. The repairman came and fixed my dryer right away. He was also very nice and professional. The service was very good.

We were having a lot of plumbing issues. The toilets kept backing up. I submitted a claim online and SHW had a plumber come out to us pretty quickly. The plumber was able to fix our issue on the spot. He was very neat and organized. Did not leave a mess behind and cleaned up after he was done working. Great service.

We submitted a claim for our HVAC. SHW staff were super nice and helpful. They had someone come down to us pretty quickly. The contractor was very knowledgeable and was able to make all the repairs. We are very happy with the services.

I am so happy I found Select Home Warranty. They were there for me throughout my claim process. They answered all my questions, made sure someone came out to us and also made sure that the repairs were completed properly. I am so happy I purchased my policy through them.

My microwave began to spark so I called in to file a claim. The company requested pictures of the microwave and I submitted everything they asked for. My microwave is a built-in and now this company says it is a countertop and will not honor the claim. I have spoken to several people and have not been able to resolve the matter. This is the worst company I have ever done business with. If anyone is looking for a home warranty PLEASE do not pick this company, you will regret it should you have to use it.

I had a 2 year contract and they are a bunch of liars and hide details in contract. While the contract states the words that protects them, it does not have it clear for you to understand. I cancelled within a year, having another full year and my refund for a full year was $80.01. So when they get you to sign in, they have a lower rate to sign up. But when you see how much they don't cover and do want to cancel like I did, they up the rate to a 47.50 a month instead of what price you paid divided by the number of months. So if you cancel be ready to get nothing or little money. They never clarified this information at signing that if I cancel the rate would be different. Or many other things regarding coverage. They don't explain and when you call and complain or do something about it, you end up losing. So they are the worst company, I would never recommend them at all.

I made the switch. We had another company and switched to SHW and we love it!!! So far we called SHW twice, they fixed a problem with our electrical and our plumbing. They are real nice and fast with their services! This is a company worth buying from.

The AC technician was on time. He knew exactly what was wrong and had the unit blowing cold air in nothing flat. The thing I most like about the folks that come to make repairs is that they are timely, they know their stuff, and they explain what is wrong.

Had issues with washing machine. Called Select Home Warranty, they sent someone to us. The technician was very nice and polite. He figured out what the issue was and fixed the machine. Everything was taken care of so quickly. I was very happy with the service.

Had some problems with the hot water heater. Select Home Warranty had someone come out to us pretty quickly. The contractor was able to make all the repairs on the hot water heater within a few days. I was very happy with the service. Highly recommended.

We were having issues with our pool equipment. I submitted a claim online and someone called us back letting us know that they will have someone come out to us. When the pool repairman came he saw that there were a few parts that needed to be replaced. He was able to find the parts and replace the old ones within the next 2 days. Everyone was courteous and professional.

Had some issues with the microwave. SHW had someone come out to us and replace the microwave as it was more expensive to fix it than to get a new one. I was very happy with the service. The contractor knew after looking at it what the problem was and saw the price to replace the part was more than a new microwave. Everything was taken care of super quick.

Select has got to be the worst home warranty company I have dealt with! They denied a claim on my fridge because it wasn't a mechanical breakdown. The Evap fan motor was noisy and malfunctioning and the tech that came out said it could fail at any time! Select told me there was nothing they could do until it breaks down! Please take my advice and stay away!

I was having some issues with my garbage disposal. I submitted a claim online and received a response pretty quickly. The rep said that someone will get in touch with me to come and check it out and make some repairs. When the contractor came he was able to pinpoint the problem and make the repair. I was very impressed with how quickly everything was completed.

My air conditioner was not working. I submitted a claim online and Select Home Warranty sent out someone to fix it. The contractor came quickly and fixed my air conditioner. The service was very fast.

I was having problems with my toilet. I called Select Home Warranty and submitted a claim. They said that they will get in touch with a plumber and have them come out to me. When the plumber came he was able to fix my issue. I was happy that the service was quick.

Had trouble with the washing machine. I submitted a claim online and provided photos, make, model and all information requested. Got a call back from someone telling me that a contractor will be in touch to make repairs. The contractor came out pretty quickly and was able to fix the machine. I was very happy with the service.

Our dryer was not working. I called Select Home Warranty and provided them with information on the dryer. They said that they will have a contractor come out to us and see if it can be repaired. When the contractor came he was able to make the repairs on the dryer after a part was ordered. The repairs were done as quickly as possible. Throughout the process everyone was very professional and courteous.

Our furnace was acting up. I submitted a claim online and a representative was in touch with us not long after. They needed some additional information which I provided to them. They had a contractor out to us and he was able to make the repairs by replacing a part. The repair was done in a very reasonable amount of time. Contractors stuck to their appointment time slots which made everything a lot easier with work. The overall service was very good.

I am very happy with SHW. They sent someone out to me right away when my washing machine wasn't working. The contractor made the repairs on the same day. I am very very happy.

I needed to get a home warranty policy for my appliances. All my friends recommended SHW. They offer great service and support. They answered all my questions, were very patient with me and sent out contractors right away to make repairs.

We had some issues over the summer with our air conditioners. When I submitted a claim online with Select they had someone reach out to me and schedule a visit. The repair man was very knowledgeable in this particular field. He knew what he was talking about which I was very impressed with. They didn't just send me a random guy. He made the repairs on the spot and offered maintenance tips going forward. Very professional.

I am so happy that I found Select Home Warranty. I have had so many issues in the past with other companies and this is the first company that actually provided me with the services I needed. They made the repairs quickly and on schedule. Their technicians actually show up when they say they will. They offer quality work. Super happy.

"Buyer Beware." They are a scam. They sent out unlicensed repair person who did no repairs and he wanted me to pay him an extra $400.00 for the work. I cancelled my policy with them and I'm still waiting for my refund on the balance of the policy.

We submitted a claim online with Select Home Warranty because of our dishwasher. We received an email back stating that they will have a contractor come out to us. When the contractor came he was able to see what the problem was, but needed to order the specific part. As soon as he got the part he came and installed it and our dishwasher is working perfectly. I was super happy with my experience.

We needed to buy a home warranty policy when we purchased our home. Select Home Warranty was the company that was recommended. When I called them I had a lot of questions about the coverage and the representative on the phone was very polite and patient. He answered all of my questions and did not rush me over the phone. I was very happy with the service thus far.

I was having some plumbing issues. I submitted a claim online and received word that someone will be coming out to me. When the plumber came he was able to pinpoint the problem and make the repairs on the spot. The service was super quick and efficient.

We were having some trouble with our washing machine. We contacted Select Home Warranty right away and the representative stated that they will have someone come down to us and inspect the unit. The technician was able to correct the issue by replacing some parts. The cost of the replacement parts alone were almost the cost of purchasing this policy. It was well worth it for us to buy this policy. We are truly happy with the service.

We were having some issues with our dishwasher. I submitted a claim online and heard back from a representative the next day. They said that they will have someone come out to us to take a look. The repair person was able to change a part in the dishwasher and have it running like new. I was very happy with the service. Everything was handled professionally and quickly.

I am overall very satisfied with the services. The claims department handled all my issues in a timely manner. They were courteous and professional. The technicians sent out to me were very quick and efficient.

Put in a claim for a refrigerator almost a month ago. After numerous calls, I get a Email that they will only pay $150.00 towards the repair. I had to pay besides the deductible the difference. Finally the fridge will be fixed tomorrow. The repair co. I was never told that a (3) month will determine how much they will pay. Called today, on hold for a hour and a half, finally a ring and it just kept on ringing. No one ever picked up. This co. is no good. I have had numerous warranty co., I took this one because of the $45.00 deductible. I guess you pay for what you get. Will call my credit card company to stop payments.

The service is very good. I had some trouble with my air conditioner. Select Home Warranty had someone come out to us to make the repairs. The technician was very professional, courteous and knowledgeable. Everything was handled very quickly and efficiently.

I suggest no one ever go with SELECT HOME WARRANTY. The worst company I ever dealt with, did not fix one thing just take your money and nothing else. They are so bad even their contractors quit on them. Please don't take this as a warning take this as good advice and saving you money.

Was having issues with the pool pump. I submitted a claim online and Select Home Warranty had a pool repair man come out to take a look. The pool repair man had to replace a specific part. The service was excellent, quick and professional.

We were having issues with our garbage disposal. I contacted Select Home Warranty. They took down some information from me and said that they will have someone get in contact with me to come and make repairs. When the contractor came he was able to repair the disposal by replacing a part. The service was super quick. Everyone was nice and professional.

We were having some problems with the washing machine. I submitted the claim online and got a call back pretty quickly. A technician came out to us and was able to repair the machine. The technician was professional and courteous. We are very pleased with the services.

I submitted a claim online for our air conditioner. It wasn't functioning properly. I received a callback stating that someone will be coming out to us. A repairman was able to figure out the issue and fix the air conditioner. The repairman was very nice and he knew what he was doing. I was very happy.

We were having some issues with plumbing. I submitted a claim with Select Home Warranty. They had a plumber come out to us and make all the repairs. Everyone was very professional and courteous throughout the entire process.

Select Home Warranty has the worst customer service of any company I have ever dealt with. They are not a professional company at all. It seems as though they are making things up as they go. We have had a claim for a broken dishwasher open for 2 weeks now and continue to get a runaround for having it fixed. We have been told a supervisor would call us on 7 occasions yet no one ever calls us back. I highly discourage you from signing a policy with them.

I was having issues with the washing machine. I submitted a claim online and received a response fairly quickly. They had a contractor come out to us and make the repairs on the washing machine. They were very professional and courteous.

The service was ok. Gave 3 stars because it took some time for the contractor to come out to make the repairs. The service with Select was pretty quick. They need to screen the repair personnel a little better.

I purchase policy after paying for more than 10 months, my dishwasher was not working. I called them, they send the technician after 6 days, and at last they are not able to fixed my dishwasher, and they issue 100 $ for replacement. At the time of purchasing policy, if they are not able to fixed they will replaced it, but now they changed. Very bad please not purchase policy from them.

I had some problems with my air conditioner. I submitted a claim online and got a response that someone will come down to repair the air conditioner. The technician called to set up the appointment. The technician was able to fix the issue right away and gave me some tips for the future.

We were having some problems with our toilet. I called Select Home Warranty and filed a claim with them. They said that they will get a plumber out to us to repair the issue. When the plumber came out to us he came prepared and ready to work. The issue was resolved that day.

I was having a problem with my dishwasher. I submitted my claim online and had someone get in touch with me the next day. They sent out a technician to repair the dishwasher. Everything went smoothly and quickly.

In Nov 2015 my water heater starting leaking. I put in a claim and SHW denied it claiming water heaters are not covered, only the electronics and controls. When I got the policy in general it says "water heater". Do not waste time and money dealing with this scam of a company. Dec 2015, my hot water recirculator went bad and I submitted another claim. It took 4 days for them to realize that this is not my hot water heater this time, because they were ignoring my requests until I got someone to understand the words. I am not happy with this service.

I am very happy with my experience. Select Home Warranty is very prompt. They send out technicians fairly quickly and make the necessary repairs properly. I have been happy with my services this year and will be renewing my policy for next year.

Had some trouble with the pool pump. I submitted a claim online and heard back from a technician who wanted to schedule an appointment to inspect. The pool pump had a part that was broken and needed to be replaced. The technician was able to go out and purchase the replacement part and install it the very same day. The service was of excellent quality and it all got repaired very quickly.

Had some issues with our stove recently. A staff member at SHW helped me file a claim. They had a technician come out to use and make the repairs on the stove. The service was super quick.

I was having problems with my air conditioner over the summer. I submitted a claim online with Select Home Warranty and I received a response right away. I was told that someone will be in touch with me to come and see the a/c. The air conditioner ended up being repaired within the next day. The repair person was very professional and knew what he was doing.

I needed to buy a policy for my appliances when I purchased my home. I called several companies before I found Select Home Warranty. The staff at SHW were kind, professional and patient. They answered all of my questions and did not pressure me into anything. I was very happy with the service of their staff.

We were having some problems with our dishwasher. I called Select Home Warranty and they said they will have a contractor come out to us. When the contractor came, he was able to repair the dishwasher. He had to leave to go get the part that was needed, but as soon as he had it he came back and repaired it. I was very happy with how quickly everything was taken care of.

My wife was having some trouble with the dryer. I submitted a claim online with Select Home Warranty. I received a response that someone will be in touch with me to repair the dryer. The technician came out the next day and he had to order some parts. The part alone cost a few hundred dollars. I saved a lot of money with Select Home Warranty.

I was having some issues with the washing machine. I submitted a claim online and received a response very quickly. I was told that a contractor will come out to see if any repairs could be made to the machine. The contractor was able to replace the part that was damaged and had me running as good as new within a reasonable time. I was very happy.

I am very happy with the services and policy. I bought the policy when I bought my home. Since then I have filed 3 claims and each time it was handled very well. The technicians ordered the necessary parts, the repairs were made on time and the claims processing went smoothly.

We were having some issues with the stove in our house. I called Select Home Warranty and they said they would have a contractor come out to us to take a look. When the contractor came he had an idea of what the issue was based on what I told Select. The contractor was able to repair the stove on the spot. He came with the replacement part in hand. Great service.

We were having some problems with our air conditioner. Select Home Warranty had a contractor come out to us. The contractor was able to repair the air conditioner the same day and he provided us with maintenance tips over the summer. The service was quick and efficient.

We were having a problem with our pool pump. I called Select Home Warranty and spoke with someone in claims. They asked me a lot of questions for the claim and said someone will contact me to repair the pool pump. When the contractor came he came with a few parts and a replacement pump. I was very surprised to see a very well prepared contractor. He ended up needing to replace the part but knowing that he came with the right tools the first time around and didn't come just to waste time was amazing to see. I was extremely happy with the service.

I was having some issues with the toilet. It wasn't flushing properly. I submitted a claim online with Select and got a call back asking for some additional information about the toilet. They said that they will have a plumber contact me to repair the toilet. The plumber came and made the necessary repairs. He had to buy a new flushometer so that he can replace the old one. The service was very good, the plumber didn't make a mess that I had to clean. The service was great.

I had two claims submitted over the summer. One for our air conditioner and the other for the pool pump. For each claim Select sent out a qualified professional. Both are knowledgeable in what they were trying to repair. Each repair person was able to repair the problems right away. I was very happy with how quickly everything was taken care of as well as how quickly someone actually came down to see the problem. Highly recommended.

The service was good. The technician took some time to come and make the repairs. Overall the service was good. SHW was good throughout the entire process.

In looking at the reviews for SHW, the company must have written them. They always attempt to delay payment and service and should change their name to REJECT HOME WARRANTY. Not recommended compared to other warranty companies.

I had a problem with the washing machine. SHW sent out a repair man to see if anything can be done. The repairman had to order a special part for the machine. The cost of the part was several hundred dollars and that didn't include any servicing fees. I was very happy with the whole claim process and service. The cost to repair just the washing machine was almost just as much as I spent on the policy and that's for 1 claim only. I was very happy.

I was having some plumbing issues at home. I submitted a claim online. A representative from SHW called me back to get some additional information that was left off from the submission. She then proceeded to tell me that a plumber will be contacting me to come and repair the issue. The plumber came out and was indeed able to make all the repairs on the spot. Overall I was very pleased with how quickly everything was handled.

A friend of mine recommended that I contact Select Home Warranty for my policy. When I called them the representative on the phone was very nice, courteous and patient. He answered all my questions and did not pressure me. Since then I have been very happy with the services provided.

I contacted Select Home Warranty when I was having issues with my dryer. They took some information down from me and said that a technician will be in touch with us. A technician ended up coming out the same day and he was able to repair the dryer without having to come back. That was great service.

Had some problems with my washing machine. I called Select Home Warranty and they had a technician come out. The technician was able to see what was causing the issue and ordered the part that we needed to replace. The part came very fast and the repairs were made. Both Select and the technician were efficient, professional and courteous.

I have several active policies for the multiple properties that we own. All those policies have been through Select Home Warranty. The claim process has always been quick. The repairman were always sent out as soon as possible, all repairs were completed very quickly. The staff at Select are courteous, friendly and very helpful.

We were having some issues with our air conditioner. Select Home Warranty had a repairman come out and inspect the unit. He was able to fix the air conditioner on the spot and even provided us with some tips on how to maintain and clean the air conditioner. The service was quick.

The service is very good. I had to submit a claim online for an issue I was having with the stove. From start to finish everything was handled very professionally. The contractor came out quickly to make the repairs and he was knowledgeable and professional.

They say send them an email for faster service. When you send the email, they never receive it. Informed them of a broken refrigerator, the tech never called. Instead, they told me to call tech, he didn't even know why I was calling him. The tech can't come out for another six days and there isn't another tech available.

We were having some issues with our pool pump. My husband submitted the claim online and we got a call the next day from a representative. She said that someone will be in contact with us to come and check it out. The repairman came and was able to repair the pool pump on the spot. Great service.

We were having issues with the washing machine. I submitted the claim online and a technician was out very quickly to make the repairs. The technician was efficient, professional and courteous.