Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed Jan. 30, 2019
I think my exact words that I said to my salesperson Sam **, "It seems too good to be true." So far a great experience. I look forward to developing our relationship over the next several years to come. I will also be letting my friends and family know about this great value. Also as a signing agent I'm sure my wife will be dropping your name at closings to new home owners. You are by far already superior to the warranty company I am leaving for you. Thank you.
Reviewed Jan. 30, 2019
Nathan was professional, patient and helpful. He was knowledgeable about your plans and was courteous to answer all of my questions. I would refer friends to him for sure. Excellent service. We talked for quite some time regarding the different plans and he was helpful with the information he gave. This company will offer a lower cost plan if you are able to do several years at a time. They are willing to work with you on how many years you can do up front. I feel they are quite professional.
Reviewed Jan. 30, 2019
I was in process of checking and comparing information of a number of home warranty companies via internet and a call came from Select Home Warranty. The person calling was Jeff from Select. We had a very informative conversation with me ending up buying a 5-year plan to cover appliances and other systems in our home. The time spent was very productive, satisfying and helpful to us. Jeff appeared to be very knowledgeable in the service of his company and was able to offer the best plan and pricing available for me. The process was quick and short in his handling of the job. Thanks for the help.
Reviewed Jan. 30, 2019
The young man that called me was not only courteous but, he was knowledgeable about his product, procedures, and very helpful with setting up my service contract. The customer service he presented is the EXACT reason why I signed up. My former service lacked (I’m being polite), any customer service and as an example, they put me on hold when I called to schedule a service call for 1 hour 27 minutes. Thank you for prompt, professional, and courteous, customer service.
Reviewed Jan. 30, 2019
SHW was very accommodating when getting my furnace fixed. We tried more than one business and they continued until I was satisfied. We used an outside contractor to do all the repairs. I sent in my receipt and got fully reimbursed. I would recommend Select Home Warranty as they stand by their word. They are a very respectable company. When looking for home warranty they are number one. I did quite a bit of research and found Select Home Warranty to be the best.
Reviewed Jan. 30, 2019
I first contacted the company just before Christmas... just looking for information on their plans. They were quite nice, explaining my options, I told them I would be looking around with other companies as well. When today, I inquired again, Jeff, called me back and I signed up! If this company if 1/2 as good as all of its reviews... I will be so happy... Hopefully, will not need to claim anything, but you just can't be too careful! Jeff, thanks for your patience with all of my questions!
Reviewed Jan. 30, 2019
I hope Sam is a representation of the quality of Select Home Warranty's product. He was friendly, helpful, knowledgeable, and offered me all the options, but not pushy! He, and therefore Select, came across as professional and honest, not some fly-by-night company willing to do anything to push me in to the sale. The kicker for me was the additional roof coverage. I wish I could take advantage of the senior discount, but it isn't in my budget right now. All-in-all I was offered a product better than the competitors' products.
Reviewed Jan. 30, 2019
The Customer service assistant (Adam) was very good. I was signed up quickly and given all the information that I needed. The monthly payment is what we can afford at this time. It is good to know that our appliances will be taken care of in the event something goes wrong and we won't have a large out-of-pocket expense. I love the fact that they also cover septic and well. I would highly recommend Select Home Warranty to my friends.
Reviewed Jan. 30, 2019
I was shopping for a new home warranty plan. Someone recommended to try Select Home Warranty. The agent Sol (he was thorough, efficient, and knowledgeable) answered all my questions (and I had a lot), let us know we were eligible for military discount and gave amazing payment options. Thank you Sol and Select Home Warranty for showing appreciation for military families. It means a lot to us. You just gained a new loyal customer. I will be adding this company to my list of best experiences on social media.
Reviewed Jan. 30, 2019
Jeff was very informative and patient with all my questioning. They were also offering great promotions and one of the only companies with a $60 deductible. I'm currently with 2-10 Home Warranty and haven't had any major issues but the renewal premium is more than I would like to pay when considering what they cover. If SHW is as good as the sales department, I know I will be in good hands. I will definitely refer my friends to Select Home Warranty. Thank you!
Reviewed Jan. 30, 2019
The people you speak to lie to get you to believe one thing and then deny their lies when you talk to them again. They steal your money. Terrible service. It takes weeks for them to approve a job and even then you have to call and remind them you have a claim with them. They say it’s one service fee to come to your house even if they’re checking 3 different things. Then they check all 3 things THEN tell you it’s actually 3 service fees. They claim they’ll give you a credited service fee for the next time for the “misunderstanding” but you’ll never get that credit. Waste of money. An embarrassment to be associated with this warranty company.
Reviewed Jan. 30, 2019
Your salesperson, Abraham **, did a great job in explaining my options. He was pleasant as well. I was not treated well with my last home warranty company so I look forward to working with your firm based on my experience with Abraham. I am hopeful that the coverage we agreed upon and discounts will be reflected in my contract I am about to receive as I discussed with Abraham and that the billing works out as agreed.
Reviewed Jan. 30, 2019
Signing up with Select Home Warranty was very simple and easy. The staff was very pleasant and knowledgeable and the plans very affordable. They have a lot of plan options and seem to be more affordable than other home warranty companies. They also offer add on options that are still affordable. I only hope the customer service and quality is the same when I have to make a claim. This is definitely a company to consider when looking for a home warranty company.
Reviewed Jan. 30, 2019
Seems to be a great deal for a home warranty with a low service fee. I’m trying them out for the first time so hopefully I won’t be disappointed. The sales representative Zachary was very friendly and persuasive!
Reviewed Jan. 30, 2019
I have been with Select Warranty since 2016; always excellent with their pricing and coverage on their plans are great. Look forward to staying with them. I was recommended to them by one of my real estate clients who had used them on his transactions and glad he did. Their online ability and excellent service was a key to my comparing them vs. other nationally known plans. Would recommend anyone to look at Select Warranty for their needs.
Reviewed Jan. 30, 2019
This company has the best home warranty plans available! The representative that called me was very helpful and not a pushy salesman. I haven't had to place a service call as of yet, therefore, I cannot comment on the customer service of that portion. As far as plan options and pricing, I highly recommend giving them a call. The five year plan is going to work very well for our family, and it can for you too.
Reviewed Jan. 30, 2019
I had not received my contract information via email. I originally called a few days after going into contract but did not receive an email with the info I requested. I called back 2 1/2 wks later to request it again but did not receive the email with my contract information. This time the rep told me he just sent it but I didn't receive it. So today Jan 30 after my 3rd attempt, the rep I spoke to made it a point to send me my confirmation email with my contract I went into in early January. I finally received it and we confirmed that my email address was correct the entire time. Hopefully this is the only glitch. I chose Select because of the customer service reviews... I was however able to purchase my home warranty on a 3 pmt plan w/ great coverage and save extra $$. Thank you SHW!
Reviewed Jan. 30, 2019
We are a hard working family and wanted extra pretection on our home. This sounded perfect. Our water heater went out... Claim denied. Our washer needed repair... Claim denied. Our heating went out... we were told to pay the $500.00 and we would be reimbursed within 24-48 hours. That was 4 months ago... we have been jacked around and put off. They have taken duplicate payments twice out of our account since trying to get payment. Do not even mess with this company. They are a headache. They hope that if they put you off enough you will disappear.
Reviewed Jan. 30, 2019
I called in the problem (Drain Stoppage) and was assigned to a contractor that was not affiliated with Select. He had just applied the prior week. When I called Select, they apologized and said they would reassign. I didn't hear back for 7 days. When I called back, I was told I could find my own plumber and I could be reimbursed. My plumber arrived, and I waited on the phone with Select for over 20 minutes to receive authorization for the service.
Reviewed Jan. 30, 2019
We switched to Select Home Warranty and we are so happy to have done it! In this freezing weather, our garage doors stopped working and they approved the claim and sent someone within 24 hours! Just amazing service. It was also so simple to fill out the claim form! We received a call less than 12 hours after first submitting the claim. They were kind and so helpful. I will recommend Select Home Warranty to anyone who needs home warranty.
Reviewed Jan. 30, 2019
Spoke with Rep Richard ** who provided courteous and professional service by explaining the services and terms including service deductibles and fees. Reviewed covered items and extent of coverage and appliances covered. I felt comfortable speaking with him and purchasing the home warranty. Finally, he explained my rights such as cancelling the plan and reimbursement procedures. I plan to let my friends and neighbors know about the plan and its benefits. I hope never to use the plan but it is comforting to know my home is covered for repair or replacement. Thank you Select for providing this service!
Reviewed Jan. 29, 2019
I needed to ensure that all appliances and major systems in my home are covered and Select Home Warranty provides the Best pricing with the best coverage. I also wanted to ensure that the response time for product and system issues was the best and The reviews of the services was outstanding. The reviews for the technicians were also outstanding. Great coverage of all appliances and systems in my home. I would definitely recommend Select Home Warranty to friends and family without a doubt.
Reviewed Jan. 29, 2019
We called 1/28/19 to open a claim for a non working pool/spa heater. They said we would be contacted within 24 hours. We were not. Called them 11/29/19 to see what's going on. They said our claim had been denied. Asked why? Because when hubby called in he said it was "a heat pump"... which isn't covered. In OUR paperwork, my husband wrote down the claim #, date he called, and "pool heater", NOT HEAT PUMP. I explained my husband isn't a pool repairman and has no idea what's wrong with it.
They said "based on YOUR WORDS your claim is denied." I said, "Fine, change the wording." "Can't make changes to a denied claim." "Ok, close that claim and open a new one with correct wording." "Nope, it'll be denied as a pre existing condition." I can pay a tech AT MY OWN EXPENSE, and if his diagnosis is a covered expense, then they will send a tech to repair and I still pay the $60 service call. In speaking to a local pool company, they said few pools actually have a heat pump. NEVER DO BUSINESS WITH THIS COMPANY! I have my credit card company disputing the contract as I feel they are not reputable. I would give them a lower rating if I could.
Reviewed Jan. 29, 2019
The service was good in all. Service person was nice, clean and neat at the job and friendly and informative about the oven and checked out the whole stove. Yes we told the service person the rest of the stove is working, she did a thorough job looking the stove top and the boiler thoroughly to work right. That will ensure no more issues at this time and no more to call them back out to redo the work. I still had to wait for the part to be ordered.
Reviewed Jan. 29, 2019
In my search to acquiring, my initial customer rep was very helpful, informative, and thoughtful to my needs, which motivated me to sign up with the company. The only negative thing I have to say about my experience was the fact that discounts were not offered or suggested to me during our conversation. Three days later, I referred a friend to discovered he was given a military discount. I called the company back to inquired about the discount and to my surprise, the first customer rep was very rude and not helpful; however, I was transferred to another phone line without heads up but the second customer rep was extremely helpful.
Reviewed Jan. 29, 2019
Easy setup and was contacted in minutes by Mark. He answered all my questions. Very professional and helpful. Very good reviews from top accredited websites. Also, their many plans makes it easily affordable per your own budget. Had to replace a A/C unit last year without a warranty and the cost was around seven thousand dollars. So peace of mind for your home is very important. Have shopped other warranty companies and found Select Home Warranty to be the best bet overall. And at the end of my term they contact you to make sure everything is going alright. Not just re up you. Thanks again Select Home Warranty.
Reviewed Jan. 29, 2019
I was on the fence about moving forward with the service, I am currently with another company, however, my representative; Fred ** was just what I needed. Fred outlined the benefits and the comparison of what I have now and what I could have making the move. It just made sense. It didn't feel like I was being sold something, but, rather it felt like I was being helped to have better! I tell everyone I know about coverage for their home. I am excited to have this service and to be able to tell my friends.
Reviewed Jan. 29, 2019
A scam, please stay away. This company is very dishonest, they will take your money and not fix anything in your house, this is a bad company to do business with. Dont fall for the low price it's a big scam.
Reviewed Jan. 29, 2019
Phone reps are very helpful. But, the claim was reimbursed at a low dollar amount. Much lower than needed to get repair done. Disappointing. “Cost of repairs exceeds the current value of your unit”. The two year old double oven/range is worth more than the cost of replacing a fan. I guess the pittance paid out is better than nothing. The reimbursement process is complicated, almost seems like it was intentionally designed to make it difficult to acquire the dollar amount due.
Reviewed Jan. 29, 2019
I had a contract with Home Shield warranty for over 10 years and found out that the new customers who sign up were getting better plans than myself. I was paying a service fee of 75.00 each time. So I was happy to speak w/ Allan at Select Home Warranty company who was knowledgeable and very kind. I haven’t used service yet but the customer service rep was helpful and look forward to no problems or issues if I need to use Select Home Warranty.
Reviewed Jan. 29, 2019
I just replaced my home warranty using Select Home Warranty. I cannot speak to the actual coverage, as I have not had a claim yet, however the purchase process and the coverage/price that I received were excellent. The agent worked with me to get the best of both possible and even shortened my waiting period from 30 to 20 days (my prior company went out of business without notifying us). All in all Select made the buying experience very good and were very helpful.
Reviewed Jan. 29, 2019
The service representative was very fast, friendly, and informative. The monthly price is reasonable. I wish the service charge was free or cheaper. But it was less than your competitor. My hopes if I have to use the service, that I will not be up charged by the service provider.
Reviewed Jan. 29, 2019
I have had a few claims and both have went smoothly. I have been pleased and satisfied with the service. I would be inclined to pursue the services of Select Home Warranty in the years to come due to the great service. It was a little disappointing that the email communications were kicked into my junk or spam folder and I was unable to retrieve them. This caused the repair to be postponed until receipt of said communication. However the customer service in the meantime was very good.
Reviewed Jan. 29, 2019
The representative from Select Home Warranty "Bruce **" was very professional and courteous. He took the time to compare my previous warranty with the benefits offered to me by Select Home Warranty. I am saving TONS and I look forward to doing business with professionals who consider the needs of the customer and not the contractor. Ultimately I was in the market for a NEW Home Warranty after being with my previous company for 13 years. As sad as it is to see that company change for the worse over the years. I'm looking forward to saving money and living stress free in my home.
Reviewed Jan. 29, 2019
We were very satisfied with the service we received when asking questions about a home warranty. They gave us fair pricing and answered all of our questions. We will definitely refer them to our friends. We were also looking for a contract that included out spa, garage doors, appliances, roof etc. This contract is perfect for our needs. Prices were better than American Home Shield and other companies. Also great offers for paying whole year in advanced.
Reviewed Jan. 29, 2019
This agent was very helpful and prompt with responses. Emailed me information right away. Answered questions efficiently. Previous agent did not send info, as promised, so I had to call back in a second time. This agent was great! I hope the claim process is simple and quick, if/when I need your services. Your reviews are good, so I have high expectations. Thank you and have a great day.
Reviewed Jan. 29, 2019
Issac was very knowledgeable and answered all my questions, very good customer service!!! What impressed me more is that the phone was answered quickly. Usually with AHS it will take forever to get a representative. Waiting to see how the service going to be.... The monthly payments are lower than the one I have with AHS and with 3 years payment ahead of time gave me more discounts. If the service going to be great I will refer my friends also to take this warranty coverage. Keep up the good work ant. Isaac!!!
Reviewed Jan. 29, 2019
I was able to receive all of the information I needed. The gentleman I talked to was well educated and polite. Being able to get a discount made it easier but having a peace of mind that if anything goes wrong it will be fixed helps me. Hoping I don’t end up needing to use the coverage but if I do I hope the experience goes well. I do feel that the price is well worth it because little things can add up quick.
Reviewed Jan. 29, 2019
Called for new contact. Spoke with Jonathan **, he was very professional. We purchased a 3 year contract. We may add spa coverage in the summer. We hope not to use this, but this gives us peace of mind if he have repairs. We have only been in our house 13 months, and our prior warranty had expired last month, we decided to get a new contract that would cover us for multiple years.
Reviewed Jan. 28, 2019
Gentleman who handled our call was very Nice and he answered all our questions. He appeared to be very Very knowledgeable about your product. You have a good product that sells itself. Thank you so much. We liked your website too. Compared with 3 others but your price is what hooked us! Found you by Google and our call was taken right away. Your deductible was very enticing especially when compared to other companies. The 3 year break was inviting but. Lot to hit our account at one time. So we went with one year account.
Reviewed Jan. 28, 2019
I spoke with Richard ** to get a new Home warranty contract with Home Select Warranty. Richard was very professional and courteous. He answered all of my questions and helped my select the right plan. I thank Richard for his assistance and look forward to being a new customer with Select Home warranty. I have had several home warranty companies in the past. Some great and some not so great. Taking care of my home is important to me as it is my most expensive purchase of my life. Thank you.
Reviewed Jan. 28, 2019
It's almost impossible to get paid on a claim. They have jerked me around for months. Rumor is most of the positive reviews from this site are endorsed by Select Home Warranty. Please email me before you waste your money.
Reviewed Jan. 28, 2019
Technician was very knowledgeable about his work and was quick in solving the problem with my heater. He arrived on time. He made suggestions in keeping the heater running accurate throughout the winter. Due to the cold weather when I called the office the secretary was kind enough and concern to expedite the call due to no heat in the area of my home. We were using space heaters which was a great concern of overheating. Yes I would highly recommend this company.
Reviewed Jan. 28, 2019
The call was super fast. My agent Bruce was wonderful and offered to help with the entire enrollment process. He sent me his direct contact if I had any issues with the plan for my client. I will for sure use Select Home Warranty for all my buyers' needs. I like to give these as closing gifts to special clients that I know really need the extra help to pay for things. It gives buyers a peace of mind to know they have this coverage for at least the first year.
Reviewed Jan. 28, 2019
We had an issue with our A/C unit. When we called Select Home Warranty, they were on it right away. Within minutes we had an email indicating that a contractor has been assigned and would be in touch with us. That was exactly as it happened. The person sent out was licensed and knowledgeable about many A/C systems and was able to fix our problem immediately. We appreciate the promptness and attention provided by Select Home Warranty and were glad that we purchased the home warranty with their company when we purchased our condo.
Reviewed Jan. 28, 2019
I talked to Nathan ** about purchasing a home warranty. He did an excellent job. He explained the various plans, how claims were handled, what items were covered, how payments could be made, when coverage started and ended, how you go about making a claim, how the service technician would be contacted. He didn't pressure me but did give me a clear picture of the many options I had. It was a pleasure talking to him.
Reviewed Jan. 28, 2019
The coverage is competitive to other home warranty. I have the platium plan and the extra two months and the service charge is a great promotion and the price is unbeatable it is a great deal. Their customer service was knowledgeable in explaining the plan he went through each appliance, electrical, water heater, AC, heating system, plumbing, ceiling fan, and more. Then he sent me my contact and I received it within 10 minutes after he was done talking with me.
Reviewed Jan. 28, 2019
We have not used our new home warranty policy yet, as we just purchased it today, but it was the best value for the same coverage that the other major warranty providers offered. The sales representative was friendly and helpful. We were going to purchase a one year policy but were given the option to purchase a longer policy for a very good value. If their service is as good when we call for a repair, I think they may have our business for life. Thank You!
Reviewed Jan. 28, 2019
It was a smooth transaction getting a home warranty with the help of Zachary **. He was very responsive and would answer all my questions. I had trouble with my phone so we weren't able to talk but he did not give up communicating with me. We transacted through email instead and I received the policy in like 5 minutes. Thank you for your patience. Good job! Would definitely recommend to our other clients looking for a home warranty.
Reviewed Jan. 28, 2019
I called to verify the service that I signed for and I've gotten contact with your agent Nathan who was very convincing. He was persistent but he got the job done and gave me an extra deal for 3 years on good rate. Appreciate all the help that he gave me. He never took no for an answer and then give me the chance to actually get off the phone until he got the bill through so you did a great job.
Reviewed Jan. 28, 2019
I had good service with Kevin. I look forward to receiving my plan via email. He suggested different plans to me until we found one that would fit my needs. In addition since I am living in a new (3 years old) townhouse and just turned 89 years old I was leery about going out too far with the plan but Kevin explained to me that the Select Home Warranty was transferable to anyone who buys my townhouse.
Reviewed Jan. 28, 2019
I called the plumbing problem in on a Sunday so it took a couple days to get assigned a company. The company came out and did a thorough job in evaluating and fixing the problem. It took a few days to get them out here but we told them our situation wasn't an emergency therefore they handled other needs before ours. The serviceman was friendly, professional, and on time. We are glad we have this coverage. Money well spent.
Reviewed Jan. 28, 2019
Extremely pleased with the ease of applying, originally I started the process online but ended up calling in because I had a question on the per incident deductible. Great service, quick and easy, was offered an additional promo 3 year promo that I would have loved to take advantage but was too costly upfront. I definitely recommend to homebuyers out there, great service thus far. It was not a pushy or sales like experience like all.
Reviewed Jan. 28, 2019
Very fast, quick, and courteous service. Very happy with my decision! I definitely feel that I got a good value, especially with my multi-year plan purchase. I am very happy with the service coverage that I have in my home area, and would recommend to anyone in the market for a home warranty program! They also offered me a discount for my prior military service, which is a nice touch. Buying the plan was simple, straightforward, and covered everything that I was looking for!
Reviewed Jan. 28, 2019
Our first contact with SELECT HOME WARRANTY was with Adam. He was very helpful and informative. I believe we have made a very good and wise choice to go with SELECT. I feel comfortable that if we have a claim, it will be handled in a very professional way. The coverage is very comprehensive and the cost was one of the most affordable of all the companies we looked into during our purchasing process. Thank you.
Reviewed Jan. 28, 2019
I was with another company, prior to signing up with this company/Select Home Warranty. The Salesperson was very informative and accommodating to my request. I haven't needed any claims as of yet, but my experience with signing up was very good. He went above and beyond to explain in detail what type of coverage I would be getting. So far all is good. Hopefully when I need service, it goes as the Rep said it would. The other company was not what they said they were when I signed up.
Reviewed Jan. 28, 2019
I want to say thank you to William ** for his phone call and hard work getting me into a Select Home Warranty policy that I can afford. It is very important to me to take care of what God has given me and this definitely will help with that! I also want to thank Michael ** for his call as well to make sure I was signed up! Looking forward to being a customer of your business!
Reviewed Jan. 28, 2019
I was very pleased with my experience in signing up for the Select Home Warranty Platinum plan. Kevin ** was very knowledgeable and helpful - he answered all of my questions and made me feel confident in my decision to purchase the warranty. As a real estate agent as well as a homeowner, I'm glad to know about the plans that Select Home Warranty has to offer and will also recommend them to my clients.
Reviewed Jan. 28, 2019
Bruce was very helpful and gave me many contract options. Though attractive for longer term coverage, we opted for what we thought was affordable to us at this time. We will go thru our one year contract and see how Select works for us and revisit next year. Bruce was great to work with and at the moment I am pleased with my decision to be with Select.
Reviewed Jan. 28, 2019
The person I spoke to was very efficient and pleasant to talk to. He answered all my questions. He explained everything I needed to know about price, what was covered and the up front cost if I ever have a claim. I didn't expect the call so quickly (as it was a Sunday), but, it was handled all in the same day. I thought it was $450.00 for just signing up, but, he told me that was if I done the up front payment and not the monthly payment. He saved me $50.00 and 2 free months of service. I wish everyone went above and beyond like this person. Most people would have just charged the $500.00 and been done with it.
Reviewed Jan. 28, 2019
Nathan from Select warranty was very helpful in giving information. The only thing I’m frustrated about is that he told me that when I call a technician it will be $60 but when I called to schedule a technician, it turned out I have to pay $75. Also, it’s annoying that the first month I pay I can’t call a technician if there’s an issue. I have to wait until the first month is over even though I’ve paid.
Reviewed Jan. 28, 2019
The Customer Service representative department called me before I was able to get off of their website. They were very fast, efficient, very polite and very helpful. They were also Extremely knowledgeable about their products and their discounts. This made me feel confident with their business. This was the First time speaking with them which also made me feel like a valuable customer already. I have already recommended to 2 other homeowners. Thank you for these services you offer. Greatly appreciated.
Reviewed Jan. 28, 2019
The salesman I spoke to seemed well trained and also new about different discounts. He seemed honest and had my best interest in mind. I will recommend Select to a friend. I looked your product up online yesterday Sunday and was in contact with your team imminently. I did not care to be contacted on a Sunday but that is sales. I guess after not answering calls on a Sunday I was contacted first thing Monday morning and ended up buying your platinum product.
Reviewed Jan. 27, 2019
My agent was awesome!!! There was no pressure from him to start my policy. He answered each and every question I had. After signing me up as a new customer, I hung up my phone. feeling like I was a winner. I received my policy documents via email shortly after the call. I read over it. It was exactly as he said it would be. No scamming, lying or cheating. Thank you so much.
Reviewed Jan. 26, 2019
Put in a claim for a clogged main drain. It has been six days and SEVERAL phone calls and have still not had a contractor assigned. Customer service was a joke. They read from a script. I asked to speak with a manager or higher and they would not let me. Called to cancel the policy and that rep also read from a script and said her manager would tell me the same thing. To add insult to injury they are charging me a $75.00 cancellation fee. I will never recommend this company to anyone.
Reviewed Jan. 26, 2019
This warranty company has been a joke since the beginning. My pool pump went out 2 months after I purchased this warranty and they came up with some ** reason why they wouldn't cover it. Now my ice maker went out and they won't cover installation... Really??? Save your money, chances are you won't spent $500 a year on repairs. Put that money aside every year so when you do have problems you don't have to deal with these **.
Reviewed Jan. 25, 2019
They will not or did not for me tell me that they will not just pay for approved repairs. You must pay for it yourself and then apply for a refund. This was not made clear to me and given my experience with other home warranties was not expecting it. All others paid the service person directly. Horrible customer service and shady sales.
Reviewed Jan. 25, 2019
I put in a claim for microwave that is broke- denied claim, AC does not work - they do not cover coil repair - denied claim, Fridge- leaking water, line is broke- denied claim, washer machine tub is broke- denied claim they don't replace the tub, garbage disposal said they would reimburse only 75 for a new one which I bought, they do not cover install cost 100$, sent in receipt 4 weeks ago. Called the other day for an update. Kept me on hold for 20 mins, said I needed to fill out a form which is BS, never said anything about this form in the original e-mail stating the 75 reimbursement. Still no check asked to speak to a supervisor. They said the supervisor comes in at 11:30 am, also the contractors they sent out are all scam artists, read the reviews on the companies they use. STAY AWAY FROM THIS COMPANY. ALL THOSE REVIEWS ARE COMPLETE BS. TRUST ME. THEY SHOULD BE SUED AND PUT OUT OF BUSINESS!!!
Reviewed Jan. 25, 2019
Isaac ** was great to work with today. He offered what I feel was a great deal for three and half years that gave me peace of mind for future repairs and locked in the rate for my future renewals. He also added six months, roof leak coverage and advised how I could lower the service call fee. I would highly recommend contacting this company for a quote. I believe they could save you money but most of all peace of mind for any expensive repair costs.
Reviewed Jan. 25, 2019
I have had a very pleasant experience. My husband is military and I can't always take care of the house with him gone, they make it so easy to get someone out here to help. Plus the deductible is amazing. Plus I didn't need to go into an office to set up, I just gave a call and I was taken care of! I have renewed twice and it took maybe 5 mins! I would recommend to anyone! I have only had a few things to call about but they always send a decent contractor.
Reviewed Jan. 25, 2019
My salesperson was Kevin ** and he was very helpful in getting me the plan I needed at the best price and deal available. He went over all of the options and was able to help me with pricing that fit my needs. He was also very patient because my wife was not at home at the time and I had to call her on another phone to be sure we were both comfortable with the plan and Kevin did not mind at all.
Reviewed Jan. 25, 2019
Furnace went out, called Select Home Warranty, was on hold for 30 mins, spoke to rep. They immediately found a maintenance comp. Maintenance diagnosis problem. Submitted problem to company. Was initially disappointed because it would take 24 to 48 hrs for approval to fix but since it was the weekend it actually took 4 days. I had to submit pictures and maintenance records. Eventually it was approved and I was very happy. What I missed on the contract was the fine print in section 9 that talked about maintaining maintenance and cleaning records. I never keep those records but will make sure that I will from now on. Thank you Select Home Warranty.
Reviewed Jan. 25, 2019
Broken garbage disposal. 2nd time I've used my policy. I prefer this method than to waiting for weeks for a tech. that never shows up reschedules still doesn't show I waited months last time. This I can handle. Thank you, I count on this when something breaks. I expect a qualified person to show up when scheduled the matter to be handled efficiently. I'm still waiting for my reimbursement on my refridge. Getting close to a year now since it broke. Wonder how long before I get this reimbursement.
Reviewed Jan. 25, 2019
When I got the phone call from William, I wasn't even entertaining the idea of buying a home insurance. He went through all the coverage with me in detail, even searching for deals. I'm glad I was able to get the anniversary price! I was so impressed with the policy and sign up on the spot. The cost to value ratio was great and I hope to be a customer for a long time. Thank you.
Reviewed Jan. 25, 2019
I just purchased this policy this evening so I do not have much to say for my experience yet. It was Easy to set up policy, emailed the documents almost instantly and the rates were a lot less than what I am currently paying with another company. I hope the coverage will be similar to what I currently have. Read online and there were several positive reviews. Agent gave me incentive to purchase at that time to save even more money over the next year or two.
Reviewed Jan. 24, 2019
Rep was super helpful and answered all of my questions. I wanted to give my payment info to a real person. I would like to have known that you will withdraw the payment every month before I purchased. Otherwise I feel like I bought a really good policy. I did not have to wait long before I got a rep on the line. I am very happy with the rep Richard ** I am definitely going to have my mother and father look into this and my daughter as well. I work in insurance and will definitely recommend you guys.
Reviewed Jan. 24, 2019
Never have I experienced such a scam. I bought this warranty due to the extensive coverage and (somehow) because they were noted as best in service. They told me my water tank would be covered. I experienced a huge leak and my policy states they cover parts and components that contribute to the function of the unit. They told me that because it is leaking it wouldn’t be covered. Seems a bit contradictory to me.
They also wanted me to wait 24-48 hours for one of their technicians to come out. It’s 40 degrees here, so that’s just unacceptable. They also told me I could use my own plumber but they may not be approved. It’s just a scam through and through. Good luck escalating anything too. They give you every excuse in the book. They could of done what was right and replaced the unit which my policy said was covered in big CAPITAL letters. They send you all of these pages of fine print loopholes after you have your policy.
Biggest waste of money and just a completely disappointing and dishonest company. Save the cash from a home warranty and put it in savings. Less stress in the long run and you don’t get the runaround. Don’t slice what the sales reps tell you. They will call you relentlessly and hound you. But when you need to file a claim they are nowhere to be found. I purchased a policy with them and for the next 5 days after I still got sales reps calling me trying to sell me a home warranty.
Reviewed Jan. 24, 2019
Got a call within ten minutes. Fred was helpful in telling me about your product as I was having trouble with our current one. So switched!!! Hope your service is great and the cost was way lower. Am excited and hope all turns out well and we are happy and satisfied!!! Fred also offered us two extra months of service with this also being offered and available when we renew next year.
Reviewed Jan. 24, 2019
We decided to purchase a year of the top tier to offer as an extra incentive when selling our house. Everything in the house seems to be covered! The new home owners/buyers should feel like they are in good hands! We were impressed with the Customer Service department. Customer Service was on top of things! We literally got a call within minutes to help us figure things out, as well as go over any incentives we might've missed.
Reviewed Jan. 24, 2019
William was informative and helpful and seemed knowledgeable of the product. I trust I am as happy with the home warranty policy as I expect. I first learned of the home warranty thru a relative who has been very happy with your service for years. Your advertisement on television also prompted me to inquire. I will definitely recommend the policy to others in the future if it pleases me as I expect it that will.
Reviewed Jan. 24, 2019
Fred was incredible, and extremely helpful. Got us a great deal. First time home owners and first time home warranty owners. He answered all our questions with answers that we could understand. Was scared at first doing this because we were confused on exactly what a home warranty would consist of. With Fred's help we purchased peace of mind at a very good price and even better the customer service was second to none. Couldn't have been more satisfying of a call. Thanks Fred!
Reviewed Jan. 24, 2019
I had the pleasure to deal with David ** as a sales representative. He did an outstanding job on explaining the contract and coverages to the coverage plan I picked. They had a lot of options to offer for extended coverages and to lock in better rates. It's just hard to commit to long term without having to experience the services or to see the services in action when called upon. So we'll see how the next 14 months go.
Reviewed Jan. 24, 2019
Obtaining a price quote and purchasing this policy was an exceptionally pleasant experience. I shopped numerous other companies before making a decision and, in my opinion, Select Home Warranty has the best coverage at the best price on the web. Their agent was knowledgeable, professional and pleasant. This is my first experience with a home warranty, but I feel good that I have made the right choice and will be pleased with their service should I ever need it. I would highly recommend SHW.
Reviewed Jan. 24, 2019
Chase ** was very understanding and professional to convince me that a home warranty is what I should get. He was especially helpful in setting up my payment online vice over the phone. Without his help I most likely would not have attempted to get coverage. This is my first time getting coverage and I've heard bad stories but so far my experience dealing with Chase was very good. I was offered a three year plan for a reduced amount by Chase as well but I think I will try the one year first before changing or thinking about the extended plan.
Reviewed Jan. 24, 2019
Just 2 days ago, I gave SHW raving reviews, until today, when I was denied a claim on our hot water heater. We closed on our home 11/5/18. The house was not brand new. When I bought this warranty, the salesman assured me all components would be covered. That was very misleading. The plumber they sent out on 01/21/19 said that the hot water heater coils were corroded and would need to be replaced. The claim was sent in to Select Home Warranty. I got an email from them yesterday 01/23/19 denying the claim, much to my surprise. Now remember we just closed on our house on 11/5/18 and moved into the house on 11/12/18 just a little over 2 months when the hot water heater started having problems.
After all even under the contract on hot water heaters is says that coils and such are covered. BUT now here comes that one little stipulation that they do not tell you about when you buy a warranty from them. Under section 9.1.2 it states that they will not cover any repairs if a unit was not maintained and failure to properly clean whatever it is you are trying to get fixed.
Now when we moved into our house, the hot water was working and we thought all was good. But since the unit was not maintained properly by the previous owners evidently, not sure how you're supposed to clean the electric coils on a hot water heater. We were denied the claim to have them cover fixing our hot water heater.
Be careful and make sure you understand exactly what will happen if such and such go out. I can see them using the clause on 9.1.2 to keep from paying for numerous repairs. Select Home Warranty should advise the consumers that if you buy a used home, unless you have papers showing whatever breaks down was properly maintained that item will not be covered. I only wish we had been informed about this policy to start with, we would not have wasted our $613.00. I am not giving up on trying to get them to repair our hot water heater, and will update this review "IF" Select Home Warranty does the right thing.
Reviewed Jan. 24, 2019
Richard ** customer service is second to none. I originally called into the company seeking a free quote and I was greeted by a very rude and abrasive individual. That individual left with me a sour taste in my mouth but something told me to call back and that is when I got Richard. He went over policy information, coverages and the service call fee. He explained everything throughly to ensure I made an informed decision. Richard is a great asset to this company and if it wasn't got him I would have not bought a policy. He should be commended.
Reviewed Jan. 24, 2019
Great service and great price. The customer service rep did a great job answering my questions and addressed them with speed and efficiency. I would recommend these services to my friends and family. Thank you...
Reviewed Jan. 24, 2019
This review experience was flawless from the beginning to the end. I had an opportunity to review several plans offered by several companies and I chose Select Home Warranty because of their wonderful customer service personnel. None of the other companies even came close. They answered all of my questions and offered an additional discount just to make sure I was satisfied. Great job! I am looking forward to many years as a customer of Select Home Warranty!
Reviewed Jan. 24, 2019
Good Morning! I was the first to reach out regarding the claim of having no heat but I never received a response. Then, I had my mother, Charlotte ** reach out who, while on the phone, filled out the proper information regarding the claim was instructed on what to do and that the claim would get paid out. She called to follow up only to be informed that a claim never came through and she had to fill out/submit all the information over again via online. So, for a first time experience it was not good. We called a repair person due to it being Christmas Eve and the house was below 50 degrees in the house, it was freezing.
We were not informed we needed to contact our Home Warranty first; I am assuming because this was considered an emergency there will be some leniency but I guess not. We were told over the phone, via the first person we spoke with the claim would get paid out to only find out, we will not. We were just informed of the process and moving forward, we will make sure to do so. Very disappointed in the inconstant information received.
Reviewed Jan. 24, 2019
Salesman was very nice to talk to. Double checked to make sure that all of the information was correct. Did a great job finding the exact plan that I wanted and giving me the best price. He went over what I was getting and what I could upgrade to. He did not try and push extras on me when I said no but wanted me to understand the extra benefits. I would recommend this salesperson to anyone else trying to find a home warranty.
Reviewed Jan. 24, 2019
I had questions and they answered them but didn't keep me on the phone forever. They were quick, honest, and to the point and that is what I like! The plan I was looking at didn't have everything I was looking for online but they added it over the phone. I looked at several companies before I chose them and the price and reviews were better for this company! I am happy with my choice.
Reviewed Jan. 24, 2019
Called in to purchase and the sales agent made it very easy and respected my time. He offered me other options and broke them down to show the best value. Every question I had he was able to answer very quickly! This was much less expensive than my current home warranty which was covering me for things that I did not even have in my house.
Reviewed Jan. 24, 2019
Sol ** was very helpful in initiating my Select Home Warranty contract. I would recommend him to anyone. He explained the option carefully and walked me through obtaining my best option. I look forward to experiencing a high level of support with any home issues. The options I was given helped me obtain the best value for my situation by including all the privileges I earn as a senior citizen and retired military member. My only negative so far is that I had to send a follow-up email to receive my contract via email.
Reviewed Jan. 24, 2019
We received excellent service today from customer service representative, Kevin **, who helped us to enroll with Select Home Warranty. He was courteous, helpful, and professional in helping us select a plan, explaining the details to us, answering our questions, and getting us enrolled in the plan that worked best for us, and we would recommend him and Select Home Warranty to all of our friends and family. Thank you very much.
Reviewed Jan. 24, 2019
The phone call was very informative. The information we received on the phone was very helpful, gave us many options for payments, we were happy to just pay yearly. However, we were suppose to receive an email receipt for our Visa card payment. As of today, we have not received it. Also, our warranty expired in May 2018 and we just notified in January, 2019. Maybe we should have been on top of our expiration date. How do you notify us of our upcoming expiration.
Reviewed Jan. 24, 2019
I was given great customer service and signed up for a contract today. Abraham was very helpful and knowledgeable. The pricing was very good and the coverage was a lot more than the other companies that are out there. I am confident that this company will supply great coverages if needed. I am please with the contract terms, pricing and charge per visit. I had filled out a quote form and before I even completed the form I was being called to help answer any questions I had about the warranty coverage and was helped in a pleasant way.
Reviewed Jan. 24, 2019
Great service, I am so happy to have working heat again! Service technician called and scheduled to come out within 12 hours. Pretty simple fix that could have been expensive without my warranty. I am grateful for Select! My heat was not working and the technician came out and only had to sand down the element and screw it back in, once he did that and fired the system back up the heat immediately came on and warmed the house. Technician stated that this does not happen often but when it does it is easy to fix.
Reviewed Jan. 23, 2019
I recently requested information about Select Home Warranty and I received a call from several of the sales force. I spoke with Daniel **. He was very prompt in contacting me and was both pleasant and professional. He explained how the plan works and the costs involved. He convinced me I should choose Select Home Warranty. I was happy with Daniel **.
Reviewed Jan. 23, 2019
Belinda is a great customer service agent at Select Home Warranty. She provided me with very thorough explanation of my home warranty coverage and I bought 2 home warranties from her. The call center was quick to call me back when I went online to get a quote and this beats all of the companies out there due to their quick response. I will definitely recommend Select Home Warranty to all my friends and colleagues.
Reviewed Jan. 23, 2019
I wish there was a zero star option I could choose. Select Home Warranty is a Scam of a company, they don't care about their customers or repairs. Like the saying goes, you get what you pay for except in this case you get even less... Way less. Beyond livid with how Management hides behind a foreign call center and avoid speaking to you. No matter what the stellar 5 star reviews say - do not choose Select Home Warranty. I am contacting my local channel TV Station so they can run a story on them to prevent them from ripping off more people.
Reviewed Jan. 23, 2019
Signing up was fast and I even got discounts that were very helpful. The guy on the other end even suggested other ways I could get discounts. He was courteous and attentive to my needs. I will be sure to recommend this company to my friends. I understand that SHW is the leader in the home warranty industry and I would like to be a part of that. This company was rated one of the best, and actually, it was rated number one online.
Reviewed Jan. 23, 2019
I just purchased my warranty. I received a great deal on a three year plan and I hope that the customer service will continue to be as excellent as my phone call was from here on. Hopefully I will not have to use your services, but it is better to be safe than sorry. I especially like being able to count on you 24/7 as well as having a completely transferable warranty to wherever it is I decide to live.
Reviewed Jan. 23, 2019
Isaac was the representative that we talked to. He was very informative and thorough and very professional. He is very knowledgeable and did not "talk down" to us like many do... Isaac helped get the price down to an amount that we could afford and we even ended up purchasing a Home Warranty for two houses... We would highly recommend him to anyone. He is definitely an asset to your company and a pleasure to work with...
Reviewed Jan. 23, 2019
Very good deal with the best coverage that I have found. Thanks for all the emails that you are sending me to get a new contract and it covers my roof to made the right decision at the end of the day. Thanks for making it the best thing ever invented by the way for the residents of the country that you can get to know that you have a peace of mind and you know that you are covered with the problem that you have. Thanks so much for your support and helping me make my life less stressful. Thanks.
Reviewed Jan. 23, 2019
I have only my initial contact with Select Home Warranty to judge their company. The salesperson I spoke with was helpful in getting started and made me aware of a senior discount I was eligible for, which I greatly appreciate. I don't yet have an opinion on service because I haven't used them yet.
Reviewed Jan. 23, 2019
Richard, was the person I talked and seemed to answered all of my questions and made me feel relieved, and don’t have to worry. Don’t have anything else to say for I haven’t used your service yet. It is good that they cover mobile homes. Signing up was easy and I like the monthly payment option. I also like that the amount for them to come out is not that bad either.
Reviewed Jan. 23, 2019
Daniel ** was the agent I spoke with on 12/20. Not at all pushy like agents from other companies I called. He also told me that the pool add on option included the spa IF they used common equipment, saving me some money. He offered this info even though I initially wanted to purchase Spa coverage. Haven't had the need to place a service call yet, but if ease of purchase is any indicator, it'll be a breeze. Thanks, Daniel.
Reviewed Jan. 23, 2019
The Select Home Warranty Rep that I talked to was very straightforward about pricing, options and services (if a little bit pushy). He made the whole process fairly easy and painless, and Select Home was cheaper than the other alternatives I considered (at least after you ask for discounts beyond what is on the website). Hopefully I won't need the service (so I can't comment on the actual service itself) but I'm glad to have it if I do.
Reviewed Jan. 23, 2019
Very pleased with the customer service call I had this morning about a problem that occurred overnight at my home. I am waiting to hear from contractor. I hope experience will be very fast and professional. I am pleased we did purchase this warranty when we bought our home. I think it is a good warranty to have to give you the peace of mind when unexpected problems occur. I will contact customer service after the work is completed to let them know how we feel about the service.
Reviewed Jan. 23, 2019
I'm very happy with Select Home Warranty. They are very reasonably priced, really fast and easy sign-up, and I can't believe all the things that are covered under this warranty. Plus three free months. I almost went with another company. They didn't show me what was not covered until I signed up. I was very disappointed, they hardly covered any of the stuff that usually breaks down. I'm very happy. Thank you Select Home Warranty.
Reviewed Jan. 23, 2019
Isaac was so helpful. He answered all my questions and also the discounts and special free two months by paying all today. With reduced deductible on calls. Great price overall. Was so patience with me. The convenience of everything at once. Isaac had to wait for a little while for me to get a card number for him. Wished it covered big air conditioners. We have one that is built in the house. I like it Collinsville covers everything else.
Reviewed Jan. 22, 2019
Nathan ** did a great job helping to explain the warranty coverage options to me. He even went above and beyond to offer me a 5-year plan at a discounted rate, however, I chose to go with a different warranty plan. Nathan was professional, knowledgeable, and extremely courteous. He is a talented sales professional who cares about his customers and explains the details clearly and succinctly. I would definitely ask for Nathan again if I needed assistance.
Reviewed Jan. 22, 2019
I went online to check out Select Home Warranty coverage plans. I had barely looked around the site and received a phone call from one of their sales representatives offering me a better plan with a better discount and a lower service or trip fee than was posted on the site. I was impressed that they cover roof leaks as well as my free standing freezer, as most other warranty companies exclude both those items. I was happy to learn that I could purchase multiple years coverage and save even more and lock in my service or trip fee as well. Hoping I won't have to use the coverage but so glad I have it in case something unexpected happens. We are purchasing a home previously lived in and you just never know how other people maintain their appliances and systems. Very happy with the coverage they offer at an affordable price with the locked in savings for multiple years.
Reviewed Jan. 22, 2019
When you call and chat with customer service in my honest opinion they go above and beyond in trying to assist you when you have concerns about anything that pertains to your home warranty. They go out of their way to make sure you get someone out to take care of any problems with anything that you have covered through them. If you have problems with a technician they will rectify the problem in the fastest way possible.
Reviewed Jan. 22, 2019
I was skeptical of these types of companies. Sam made me feel comfortable and answered every question I had. He worked hard to provide with a deal that worked with my budget and I felt good about. I definitely call Sam if I have any questions going forward. I was happy to find coverage that covered almost everything I have in my house and now I have peace of mind going forward that I’m covered. Thanks Sam for all your help.
Reviewed Jan. 22, 2019
I called your office on January 16, 2019 after seeing an ad on TV and spoke with your sales rep Jonathan **. I give your sales rep, Jonathan **, a 5 star rating for the excellent service I received on January 16, 2019. He was very courteous and knowledgable and helpful and gave me tips on how to save money. Thanks Jonathan and happy new year!
Reviewed Jan. 22, 2019
Originally, I signed up for 1 year. Based on the satisfactory service and the promotional rates, I decided to continue stay with Select Home. The renewal process was easy, and the service rep was helpful. During the first year, I had one service call and that was treated very well by the company. We requested them to send a technician and they did a perfect job. No pain finding a technician or ordering parts, only the co-pay was from my pocket.
Reviewed Jan. 22, 2019
Agent representing Select Home Warranty was very helpful with all of my questions and how this warranty worked. Sent via email during our phone call all needed website links so I could also see in writing what he was telling about this warranty. Very friendly and knowledgeable. I compared several different companies and spoke to several agents, with this agent being the easiest to talk to, understand, and follow during our discussions. Plan coverage was exactly what I was looking for with a reasonable service fee.
Reviewed Jan. 22, 2019
When I start to search a home warranty service to defend against sudden breakdowns, I notice your company may provide with good plans. I made a quote online and soon got a call from David **. David is helpful and professional. He gave me a lot of information about the coverage and fees. He also provides me a selection of plans with different terms and cost and explained to me with details. I am very satisfied with his service and very happy to choose your system and appliance platinum plan for 3 and half years.
Reviewed Jan. 22, 2019
I signed up over the phone with Daniel. I received a $150 promotion for the platinum plan with a reduced service fee for contractors from $75 to $60. I purchased this plan because of the good reviews and look forward to working with them. I hope to be able to come back here and leave a good report if/when we have had need of their services. I live in an old home in Arizona with an old air conditioner and we were worried that without a home warranty we would not be able to cover the cost of a new unit if/when that is ever needed. A/C in Arizona is a necessity.
Reviewed Jan. 22, 2019
So far so good. I compared two other home warranty companies. Select Home Warranty has the best deal so I bought a year plan. Well, they gave me Two free months and I am also expecting to get one more month free. I can’t really tell much about it other than that. But we will see. I mean, I always wanted to buy the home warranty but didn’t have a time to look for one I need. I feel so much better and relieved since I know my home will be covered now.
Reviewed Jan. 22, 2019
Sol ** walked me through the options and clearly explained everything. He was professional and highly courteous. Congrats to him and the training you provide. I feel confident that this policy is the correct one for me.
Reviewed Jan. 22, 2019
Mr. Sam ** helped me to pick right coverage for my situation. He has offered good discounts and options. I appreciate his help to pick the correct plan for my needs. He has discussed various plans, discounts, additional features, privileges, service fee in detail before I pick my choice. He am impressed with his in depth knowledge in plan coverage and offerings with each plan. It was a nice onboarding experience. Expected to have same experience with service as well.
Reviewed Jan. 22, 2019
The signup process was fairly easy and the service rep was helpful. The only negative is that they kept trying to upsell on a longer term contract, so that you would pay the same rate for 5 years. As my previous service went out of business and this company is fairly new and not rated on BBB, I decided to just stick with 1 year and test out their service. I can't comment on the service itself, as I have not had any need for it.
Reviewed Jan. 22, 2019
We were with a previous home warranty company, and we had numerous negative experiences. After talking to friends, and researching online, we chose Select Home Warranty. The sign-up process was very quick and easy! The prices were much better than our previous home warranty company, and the coverage options were much more extensive as well. We look forward to using the Select Home Warranty, and we are thankful for the very thorough protection for our home etc.
Reviewed Jan. 22, 2019
Was given the option for multiple plans. The representative was thorough and knowledgeable. I was also informed about the senior plan for further savings. I chose Select Home Warranty due to the high ratings I found online. I was also impressed with the low payment of seventy five dollars for the service fee, free two months, and reduced up front payment. It was simple to sign up online and over the phone. No mailings! The yearly low payment was made by credit card simple and easy.
Reviewed Jan. 22, 2019
Richard seemed very knowledgeable about the home warranty and offered me a deal that I could not pass up. He was nice without trying to pressure me into buying this. I was impressed with the overall transaction. The product seems to be a great value for the price. The fact that we can call someone 24/7 to report a problem is also very attractive to me and my wife. We are looking forward to see how it will all work out.
Reviewed Jan. 22, 2019
I am happy with the price and service that was offered but your salespeople really need to calm down. Even after told him it was a great price and we would use you he was still trying to "close the sale." All I needed to do was speak with my wife to confirm the purchase. (I'm not going to go around spending that type of money without confirming it's something that we both want to go forward with.) I am excited for the services offered though and I look forward to using our policy if/when something breaks.
Reviewed Jan. 22, 2019
This is the worst company you can ever contract as a home warranty. First, they take forever to get a technician as nobody want to work for them. So, because nobody wants to work for them, they tell you to hire your one technician and they will be refund you later on. FALSE, DECEIVE. There always have an excuse for the delay getting your money back or worst, they denied the your claim.
Reviewed Jan. 22, 2019
I recently started using SHW and have been much happier with them than with another home warranty company I used in the past. Although I have had multiple problems submitting claims online (they said their system is being updated but I had the same problem with my claim not showing up on their end), despite giving me a confirmation on mine, both in November and in January. That said, calling in a claim is a fairly quick and simple process. I also like that SHW gives me the option of choosing my own repair person or using one of theirs. Overall I am happy with my decision to work with SHW. If their online system functioned properly I wouldn't hesitate to give them five stars.
Reviewed Jan. 22, 2019
I filed a claim for roof repair. They refereed two company. No one turned up. I contacted the roof repair company. They informed me that Select Home Warranty does not pay them. When I informed Select Home Warranty that the roof repair company did not show up they asked me to get my own technician to get the quote to repair the roof. I did get the quote and sent it to them. They showed the small print that they don't cover the repair. Before you fall for the Select Home Warranty offers like less deductible and two month free when you buy for a year, please read the small print. They have lot of clause how not to cover the breakdown.
Reviewed Jan. 22, 2019
Today I had the pleasure to work with Richard to get information on obtaining a home warranty. The service was awesome — I dialed not one phone number number and the call was answered. Richard was excellent, answered all my questions and, in fact, provided ideas that I had not thought about. His professionalism was best in class and within minutes I had a home warranty policy and then received all details moments later. After calls not several other companies and getting transferred many times, only to get voice mail. I was thrilled the moment I called Select Home Warranty.
Reviewed Jan. 22, 2019
Updated on 01/30/2019: I signed up on Dec 16, my contract states 37.50 monthly premium. They deducted in advance first month premium from my CC on Dec. 16, then the made two more deductions on Jan. 14 & Jan. 16. I called to ask why two charges in Jan, they never replied.
Original review: My contract clearly states $37.50 per month and $45 per service call. My contract clearly states $45 for a service call. When I requested service on my dishwasher an email was sent to me saying $75 for a service call. When I contacted the call center in some foreign country they just kept passing me along to the next person & to the next person and to the next person and they didn’t resolve anything. I was told to email the contract to info@selecthomewarranty.com. The repair company will not come out unless I agree to give them $75. Additionally my credit card was charged 3 times within the first 30 days for the $37.50 monthly fee.
Reviewed Jan. 22, 2019
Sol was informative and extremely helpful! I can already tell that this company values its customers and I'm very much looking forward to being a part of it. This has been something that my wife and I have been discussing getting for some time now, and Select made the process simple and effective. We feel much more secure having put this policy into place. Also, the promotional accommodations were very competitive. They also offered coverage on items that were not something we found across other companies. We are brand new homeowners, and this process seemed very intimidating, but I'm very pleased with how smooth everything went. Thank you Select, and thank you, Sol!
Reviewed Jan. 22, 2019
I looked on the website and promptly received a phone call. The salesman discussed pricing and coverage and threw in some incentives and worked on pricing with me. He talked about coverage and repair times in my area. From what he said this home warranty seems like a better price with more coverage than what we had on our old house with a different company. I feel like it will be a good value. Thanks for offering a good deal. Very friendly!
Reviewed Jan. 21, 2019
I had previously been with the same home warranty company for a few years and was growing ever more dissatisfied. In looking, I found Select to have reasonable rates and lower per call rates than many others. I decided to enroll with them, but was not able to make the selection of extra fridge from the online menu. As a result, I initially became frustrated. Upon receiving a call from Abraham **, customer service, he was able to enter the proper elections for additional coverage and was able to get me the best rate. Thank you Abraham!
Reviewed Jan. 21, 2019
The person I talked to was very helpful regarding my question about service. I wasn't sure if a leaking faucet was included in the services or not, but she said she would submit the claim and I would hear back soon, which I did. Unfortunately, a leaky sink is not covered. So darn, guess my husband has to take this on. I did appreciate hearing about the added service option and the extra month of coverage.
Reviewed Jan. 21, 2019
David was the Select Home Warranty Sales Rep and was awesome. He knew the product and services very well. Understood my needs as a homeowner and was able to develop a plan that was both beneficial and affordable. Select is more competitive than my current coverage and was able to exceed my expectations with the coverage selections and price. Customer Service was excellent, highly recommend Select Home Warranty. In addition, they were able to start my coverage the same day as my previous policy expired.
Reviewed Jan. 21, 2019
Well I was informed via email that didn't have a fixture plan option on my home warranty, so they were unable to assist me on my claim (leaking bathroom faucets). The email also told me that I can add it to my warranty for additional $50. So almost $100 a month to cover which at this time isn't feasible due to financial situation. I will certainly be looking up and comparing Select Home prices versus others and what exactly is covered plus the discounts given.
Reviewed Jan. 21, 2019
I am a brand new customer to Select. Sam the representative I spoke to was helpful and also gave me a better rate. That was more than I expected. The coverage they offered was just what I was looking for and the cost was less than other companies that I checked into. I would recommend anyone who need a home warranty to definitely check into Select Home Warranty. if you own a home you need the coverage that Select offers.
Reviewed Jan. 21, 2019
I purchased the warranty in August when I bought the home over the phone with their representative. My A/C went out in January and they sent the repair company who determined the unit needed to be replaced. The bill would be around $3500. I never heard back from Select Warranty until I called and they said since I had no maintenance records from the previous owner who is dead they would only pay $150. FRAUD AT ITS BEST, WHAT A RIPOFF.
Reviewed Jan. 21, 2019
Abraham was total professional and made me feel very happy to choice Select warranty. Very knowledgeable in services and answered all my questions. I will be calling back to thank him for answering all questions. Will refer friends and family to him. Only thing I would say is have list of coverage on all product in house. Other warranty companies have this on their site. Thank you for hiring such a nice person. Thank you. Have a great day.
Reviewed Jan. 21, 2019
I had just seen a report about home warranties and was reading all about them when William from Select Home Warranty called. Select was one of the top 3 companies so I was interested in what William had to say. When I asked a question William knew all the answers. He was a knowledgeable employee. Since we just purchased a home with appliances included I had a peace of mind knowing that these appliances would be covered. Value and peace of mind is why I purchase our policy and will recommend it to others.
Reviewed Jan. 21, 2019
Had a very helpful rep call and finalize my order, he offered additional savings that were phenomenal for long term clients. Their incentives for free months and money off are very good, best I have seen and I have been looking for a good while now. The cost of service call is less than just calling a company on the make of your appliances. I would recommend to everyone renting or owning. I chose the best plan available and got roof coverage that I was not even expecting to get and I am very happy with that. Looking forward to having peace of mind.
Reviewed Jan. 21, 2019
My policy number is **. What a joke this company is. I strongly suggest you use American Home Warranty that will repair your items instead of giving you the runaround. At cancellation, they kept all but 50 dollars of my policy. They refused to fix the garbage disposal. Total garbage of a company and a total joke. They will not make things right and will remind you of the fine print when you need your garbage disposal worked on.
Reviewed Jan. 21, 2019
Fred was very nice and answered all of my questions. The prices are fair. I wish there were some more detailed information on the website, like service call fees and which discounts you get with paying for 12 months up front or just monthly. Mark at extension ** wasn't very pleasant. I call and got him first for some general questions and there was a lack of customer service. I really don't have more to say since I just signed up. I really hope this company is great and if so I will recommend it to others.
Reviewed Jan. 21, 2019
Bruce is the person I spoke with. I found him to be very courteous, informative and efficient. Not only did he listen patiently to our needs and the information we had researched with other warranty plans but he also he provided us with detailed information and found for us exactly what we needed. I liked that he was not 'pushy'. Once we decided on the warranty plan, he handled the transaction professionally and did not take up more of our time than necessary.
Reviewed Jan. 21, 2019
I just completed my enrollment with Select Home Warranty for a new policy on my home. I had spent several weeks researching the various warranty companies and chose you guys. The reviews of your company that I read were overall very favorable. The transaction was handled by Daniel ** who was very courteous and gracious. He professionally explained the various coverage options available. I'm glad to do business with you, and highly recommend Daniel. I would recommend Select Home to anyone who owns a home.
Reviewed Jan. 21, 2019
All questions answered to my liking. Final price lower than quoted on line which was a plus. Looking forward to working with you. Your website coverage items page better than others viewed. Abraham ** was very helpful. I looked you up on internet with the top 10 rated for Savannah. One site you were rated 2nd, and another rated 3rd. Vendor location and final pricing best seller. Others couldn't confirm local vendors, just # of vendors.
Reviewed Jan. 21, 2019
I looked into getting coverage last night and had doubts about getting the service. I was going to think about it and consider getting service later. I received a call this morning from a nice gentleman. I can't remember his name but the call representative was very nice and did a good job on explaining the coverages. I am very happy to be covered under this service. I am looking forward to doing business with Select Home Warranty.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


