Select Home Warranty Reviews

Purchased a 5 year contract on 10/19/2025 for $2494.70. On 3/10/2026 I placed Claim #** to get my dishwasher repaired. A technician came out on 3/12/2026 and collected the $60.00 service call fee. I explained the dishwasher would only run for a minute and just shut down. Tech felt the control board was bad and ordered a new one for us. The control board was delivered on 3/25/2025. On 3/26/2026 I texted the tech letting him know we had the part. Never heard back. Called his number twice on 3/3032026, VM was full.

I just signed up with Select Home Warranty and liked the options I was given, and the answers to my many questions were in line with my expectations. The agent who worked with me was easy to talk to, and he stayed on task. High level of efficiency. I would recommend him to be awarded with recognition.

Sean was fantastic. He listened to my needs and guided me through the process of selecting the most appropriate coverage. He asked if I was a senior or a veteran, then offered additional benefits because I am both. When we discussed adding an additional property, he offered an additional incentive to do so. I hope that my experience with claims is as good as with Sean in sales.

So far I am not very happy with you guys, this is my first claim and it hasn't gone well. The dispatchers can't find a plumber in the Salinas Ca area to stop a leak in my Daughter's house! She is a single mom with 4 kids and they have told her to not use the bathrooms or take showers! Hopefully you find someone fast. As I said before this is my first claim with your company and it hasn't gone well. I dropped American Home Warranty as your sales agent presented a good review of you company so I am trying out your company. I have 2 accounts with you..

It was a pleasure speaking to the representative about getting my home covered with this home warranty and I would definitely recommend this company to anyone that needs to be covered with the best warranty possible

I called to simply activate my home warranty (which is weird that you have to do that when you pay for a warranty when buying a home and choose a date where it should be activated... It's almost like they WANT you to call so they can waste your time). My rep was extremely pushy and rude. After putting me on a five minute hold he wanted to discuss options for extending my warranty. I told him politely I did not have time to discuss as I was in the middle of the working day. Then he told me it would only take a minute. I responded by saying that I was not interested. He then said "Well that is a different story than not having the time."

My representative Richard helped me very much. He helped me decide which program to go with and for how long and available discounts. I highly recommend Richard. Has your employee and my advisor thank you for your time.

I spoke with Cameron ** from Select Home Warranty and he was an exceedingly nice sales rep. He basically told me everything the policy covered and the price and he did not push any extras on me at all. I really appreciated his manner and I would do business with him again.

I'm very pleased by the sales staff, well explained of the plan and options offered. I would definitely recommend anyone to this home protection company. I can write more about the interaction but I had every explained well with a great understanding of the plan and options. Very pleased by the sale staff.

I called SHW about an issue with my garbage disposal. They were very thorough, thoughtful and professional. It was an easy smooth process. I will definitely be recommending Select Home Warranty to others.

Dylan was a pleasure to work with and was able to provide the plan that was best for our needs. I was offered a Senior and Military Discount that significantly reduced the cost of the insurance. Definitely a Best Buy. The ability to have the plan move about with us or stay with the property is a tremendous bonus.

Having a terrible time getting them to complete the repair. Paid a service charge of $150 and I can’t get an answer if the repair will be completed. Very frustrating.

It has been a pleasure doing business with this company. Mike ** was great and answered all my questions and concerns. He explained everything very well and added things I wanted to the policy.

I have been a Select Home Warranty for three years and have been very satisfied with the service I have received. That's why I chose to renew my policy with them. Good customer service and prompt. I have one less thing to worry about when it comes to protecting my home.

This company over charges for service fees. They came out determined that an item that cost over $300 couldn't be repaired and offered me $95 towards the replacement. I should have stuck with the warranty companies I have used in the past or just not used one at all. Warranty companies are turning out to be scams. I spoke to someone over the phone who tried to justify offering $95.

I was searching for a home warranty for about a week. I chatted with COPILOT AI and it narrowed my list to three companies. I went to Select website and was directed to call for a special rate. I talked to ED **. He got me signed up with my home warranty. Answered my questions and in about 5 min I had a warranty. Quick and easy.

My representative, Tony **, made the sign-up process simple. He was patient with answering my many questions. He was calm and polite, and made me feel assured that contracting with Select Home was the right move for me. The transaction process was quick and easy. I received my documents by email just as promised by Tony during our call. It was a great experience, and I am glad to now be a Select Home customer.

Agent was very informative and polite. He took the time to answer all of my questions and helped me decide which plan to purchase. I didn't feel rushed or pushed into making a decision. I will recommend to friends and family.

They were very helpful. I am very happy with their service. The price is a very great price too. I am so happy to have found this company. I feel more confident about this so I can rest better knowing my house is covered.

From the moment I filed my claim with Select Home Warranty, the process felt designed to delay and deny rather than resolve anything. Every step seemed to create a new obstacle: repeated document requests, vague requirements, and slow responses that made it nearly impossible to get a straight answer. Instead of helping with a legitimate claim, the company seemed focused on finding reasons not to pay it.

Mr. Ryan ** assisted me. He was incredibly patient and helpful. He knew what I wanted and worked diligently to ensure that I got the right coverage at the best price point. I would totally recommend him and Select to future clients and purchases.

Tony G. was informative and direct with the policy and our questions! He stated how the policy covered internal and external items such as sewage, electrical lines, gas lines and such. We decided to pay 1 time per year and he took our information over the phone. He also explained the 30 day wait period and gave us his personal work email address and direct phone number. Thank you!

I definitely appreciated the deal that I was able to receive. I’m glad that I decided to give Select a try and move on from my previous home warranty company. I felt the benefits were worth the leap. Those I spoke to were helpful in getting me started.

Select Home Warranty promotes “Nationwide Coverage, Proven Service, Real Protection.” While I cannot speak to their geographic reach, my experience raises serious concerns about the quality of their service and the reliability of their protection. First, the claims process has shifted in a way that places a significant burden on the customer. Rather than dispatching a qualified technician, I was required to locate my own service provider in accordance with their guidelines. This undermines one of the primary reasons consumers purchase a home warranty in the first place—convenience and coordinated service.

My Sales Rep was Wayne E. He was very professional and proficient in assisting me in making my decisions. I appreciated that he explained all the different options to help me make my choice. I did not feel pressured and am quite happy that I encountered Wayne. Thank you for the 5-Star Service.

Excellent customer service and care, with a very easy sign up process. The product itself is of excellent quality, and I couldn't be happier with my decision to purchase from this company. I very highly recommend this home warranty to anyone!

I took the warranty agreement in good faith. But when my washer broke down, with a water valve issue. I was told it's NOT covered, and the representative said check your contract. Section 6. It did not say anything about the water valve pacifically. But it's is a main part of the washer and section 8 where it said they could it's not economically to repair I would get a cash value for it 20% to 40%. I feel this is a dishonest way to take money from us seniors. You should have section 8 pointed out and relieved to the potential purchaser before they agree to buy your product.

Great company and I was very happy with the service and assistance. Looking forward to working with them, the rep was very friendly and answered all of my questions. I would recommend them to anyone in the market for warranty.

Agent was very helpful and friendly. Explained everything that I questioned and was very patient. Calmed any of the concerns that I had with starting with a new company. Definitely made me want to experience Select Home Warranty.

Adam was great and helped me get a warranty for the buyers of my home. Very personable and explained everything to me properly. Would use them again for sure. We have not had to submit a claim yet so can't comment there.

I am a new customer, and my representative was very kind and patient. I asked about my floor furnace heater, and he told me it was covered, because with my other Home Warranty Policy DID NOT cover my furnace heater. If this is NOT correct information. I NEED someone to call or text me to let me know ASAP from Select company. Thank you.

This is the worst company I have ever dealt with. They have turned down both of our claims we have submitted. We are out of pocket around $3,000. What is a home warranty even for? We bought an older home so yes things are going to go wrong and that is what the turned us down for. So I suggest you not choose this company when looking for one. And no one I have talked to can speak English so I couldn’t understand a thing that said.

Dylan was very helpful in explaining what was covered and what options I had in warranty plans. It is also helpful that plans don’t automatically renew in case you aren’t satisfied and want a change.

Lucas was very friendly and helpful in selecting the best policy for my needs. He was patient and offered his time without making me feel rushed or pressured to purchase anything. You can’t go wrong with Select.

1-Star Review – Select Home Warranty. Select Home Warranty has been one of the most frustrating companies I’ve ever dealt with. I submitted a service request and was assigned a technician with a scheduled appointment window. The technician never showed up. When I called, I was told they were running late—but hours passed with no arrival and no communication. Eventually, I couldn’t even get through because their voicemail was full.

Do NOT buy a policy from Select Home Warranty. They do not stand behind their policy, honor their contracts, and do not pay claims. Horrible company to deal with. A waste of time and money. It cost me more in time and repairs with the warranty policy, than if I had paid for repairs without the policy. I escalated concerns on several occasions to a supervisors, and they were rude and dismissive. Scam Company!!!

JP our Rep was very helpful in answering our questions. We have had warranty coverage before, so we knew what we wanted, and JP assured us we would get that and more. We like that the price will be guaranteed for 3 years, and we know the value of a policy like this.

I switched from American Home Shield (AHS) in Oct 25' to save a little money by going with Select Home Warranty (SHW). It is now March 26', I've only made two claims, and SHW has failed to provide service as I had been accustomed to. The first issue was a work order for my refrigerator leaking. The first technician they sent said he fixed it (didn't get approval from SHW first), but only caused it to leak more. After which, he never returned my calls or SHWs, so they sent another worker, but this time from a PROPERTY MANAGER. NOT from a plumbing repair business but from a cheap property manager who hired his own cheap workers to do work for him. That technician repaired the fridge correctly but again failed to call SHW beforehand. All told, over three weeks to get a leak fixed on my refrigerator.

Agent was very polite and knowledgeable concerning all questions asked by me. Benefits were explained to me in its entirety. This is my first experience with Select warranty. Time will tell if they are reliable.

I just signed up on this and it’s a great deal, especially for seniors and retired military. I’m on a fixed income and this service at this price is very affordable. The Services covers everything in my home including my bathtub/hot tub. My refrigerator everything including my freezer. And of course, my ceiling fans. And I called the technician to come out to fix something very inexpensive especially because I’m on a fixed income.

I previously had Homeserve with 28 OK policies. Was very difficult to deal with this company and didn’t fulfill their obligation to the policies we had so we ditch them and went with a five star company. Hoping for the best. So far so good.

Glad to have your representative Ryan ** to guide me through the process. He is knowledgeable, professional, polite and patient. I was happy and satisfied and ordered the policy. Switched from Old Republic to Select Home Warranty.

We have had nothing but good experiences from SHW. They have saved us a ton of money and wonder why more people do not get home warranties. If you are in the market SHW is the place. Their online process is easy, the companies they work with are always top notch, and the value you get for the money will be worth it many times over.

Do not select this home warranty company, every time I call for an item that has went out like my most recent item the ice maker does not make ice anymore. They wait a few days. They call and say it is a add on and I don't have the add on insurance, it's built into the refrigerator. I will not choose them again and will not recommend them ever again. Dane **

A little early to be rating. I just started the plan (cancelling AHS), but if Ryan ** is any representation of their company I am in good hands. Give that kid a raise and a promotion... Great salesperson without being "salesy".

Before contacting Select Home Warranty, I saw that Forbes rated them number 1 as a Home Warranty Company. I then reached out and discussed my needs with Ed. Ed was able to answer most of my questions but put me in touch with Ron who was able to answer all my questions and complete the transaction. Both Ed and Ron were very responsive and did an excellent job of providing me the services that I required at a very competitive rate.

I recently worked with Bruce ** at Select Home Warranty and couldn't be happier with the experience. Bruce has been with the company for 9 years, and his experience really shows. He was incredibly knowledgeable, fair, and honest throughout the entire process. He didn't just try to sell me a plan; he took the time to look for every possible discount to ensure we got the best value. It’s rare to find that level of transparency. If you're looking for someone who knows the industry inside and out, ask for Bruce!

This purchase may prove valuable if something in my home needs repair or replacement, but even if nothing breaks it gives me peace of mind, which is worth so much! The account manager, Josh, was a pleasure to do business with.

Great experience so far. No issues with hidden costs. Although I have not had a claim yet (which is a good thing), I feel good in my decision to go with this company. I didn't have to go through a pushy sales pitch and everything was explained in great detail to me.

Their service reps are incredibly helpful, working hard to ensure the right coverage at an excellent cost! Plus, they’re available 24 hours a day. I called long before most companies would answer and they picked up almost immediately. Highly recommended!

The representative was very courteous and knowledgeable and very professional. I enjoy doing business with Jeff ** And made the whole transaction really fast and smooth, and I highly recommend them.

Representative was great. Able to provide a price that fits in my budget and gives me piece of mind for repairs. Would recommend them to friends and family. Most competitors were charging almost double for the same coverage. Also able to use your own company as long as they are licensed. Great benefit.

I only gave them a 1 rating because 0 isn't there! They are real quick to take your money and don't stop talking until they get it! I tried to tell the guy I really couldn't afford it being on a fixed income, but he only cared about his "pocket". I finally said yes just to get him off the phone. If you change your mind within that 30 days, which it says on their website you'll get a full refund if you do, it doesn't happen very quickly and not before 2 or 3 people there try to talk you into going with a lower plan. After too much time on the phone, I just wanted to get off the phone, get my full refund and forget I ever heard of their company. SHW, I hope you read this and refund my money ASAP!

This is my second year with Select Home warranty and I've been very pleased with coverage and support I've received. I highly recommend Select Home Warranty. I found them to be very competitive and more than willing to work with me on selecting the right home warranty.

Absolutely the worst home warranty I have ever dealt with in the past 15+ years, the company is a complete scam. I have filed total of 5 claims for the past 2 years, none of them was resolved in a decent manner. My first claim was for my AC, they advised to find my own technician since theirs were busy (the reality is that no company wants to work with them). My claim was for $700, they paid $600, later I found that they actually bought off the AC. What kind of buy out price for an AC is this, I can barely replace the filters for that kind of money. Next, my fridge. They sent techs, the techs misdiagnosed it as manufacturer defect and apparently not covered. I called LG, it was the compressor, my fridge is 5 yr old, so luckily LG warranty covered the compressor. My washer, bought it off for $175.

I've been with Select Home Warranty for several years now and they do not disappoint. They are fairly priced. And whenever I call I always get an answer. I'm not on hold for long at all. And the people that they send out are usually really good at what they do.

Jake saved me some money when I told him I was a senior. He answered all my questions and concerns. I was concerned about getting contractors out where we live (in a very rural area). He assured me that I would be covered and there are plenty of contractors in my area.

Jeff, my representative, was friendly, informative, and very helpful in answering my questions and explaining the terms and options presented by Select Home Warranty. I found the promotional offers to be very competitive with other providers I'd spoken with, and determined that Select would be an optimal choice for our Home Warranty Needs. The additional coverages (supplemental to the original plan) were well-suited to our circumstances, and I'm looking forward to having Select as our Home Warranty provider for years to come.

I had a very frustrating experience with Select Home Warranty. I filed a claim for an item that was covered under my plan, but the way it was handled was completely unacceptable. The company determined that the item could not be repaired — without ever sending a technician to actually inspect it in person. Making that kind of decision without even evaluating the issue firsthand feels careless and unprofessional. What made things worse is that they did not offer a replacement, nor did they provide any installation support. So essentially, I was left paying for a warranty that didn’t deliver any real help when I needed it most.

You have to use their technicians and they don't have the modern equipment to diagnose or fix the problems, therefore you have to pay extra for the technicians to diagnose or fix the issues. You can't use outside technicians as they have claimed you could. That's a lie!!! Also they won't let the technicians order the parts, they have to order the parts themselves which are cheap and don't work or the wrong parts. They won't let the experts order it, so they can save money.

Richard was great at communicating all plan options; Bronze, Platinum, and Gold. He explained in detail the difference not just in coverage but the cost. He also provided options for future renewals and potential cost savings.

It was a pleasure working with Ryan to finalize my warranty program. The phone conversation went very well as I had a lot of questions. All were answered clearly and concisely. Ryan went above and beyond to make the deal hard to resist, especially compared to my existing warranty from a competitor.

With a lot of questions, he had an answer. I didn’t feel pushed to make a decision which was nice. He did seem a little flushed with how many questions I had but he was always able to answer without hesitation.

Representative was knowledgeable and very descriptive of the product. Gave several options and answered all my questions. Gave a good price and guaranteed same or next day service. I will definitely reference them to friend and family.

My agent's name is Edd! Edd answered the phone introducing Select Home warranty as well as himself, I told him what I wanted, he gave me a selection, then ask if I was a senior citizen, I replied. He gave me about 3 more selections which was least expensive, but I refuse. My husband wasn't home. So I should stay with the first one and I did. Edd was prompt, professional, friendly and courtesy as well as knowledgeable. And I have 30 days to talk to my husband about it and change. Thank you Edd!!

Bit hard to get to a real Select rep, but once I did all was good, only thing, I signed up online few day before the promotion was offered to me, free month, Sam's Club Subscription, free, nothing offered. I found out myself with email ad.

I'm a new customer and can't no longer do my own home service due to my age and medical problems. Customer Service Rep was excellent, the Rep. gave me good service with wide range of options for my home, Including senior and military discount. I had review other home warranty companies, but SHW beat them all other competitors on Service call fee, monthly payment, and plan options. Thank you Rep.

Sam was my rep and he was very helpful. Very pleasant and spent time helping me figure out what plan to go with. I really appreciate all his help. He was trying different ways for me to save money and I really appreciate that times are really tough right now and I do appreciate everything he did for me. Thanks again Sam.

Excellent service. Professional and responsive. Zachary answered all my questions as well as inquiries for further discounts available such as senior citizen and multi year. I had a one year policy but decided a three year made more sense. Select was helpful and forthcoming in all discussion.

Mike helped us out with answering all of our questions, thanks for the seniors discounts it does help. Right now we cannot afford to get a 3 year additional extension. I'm sure this should take care of what is needed for my wife and myself. Thanks

This is my first year with Select. I recently submitted my first service request for my Kitchen Aid Dishwasher on 3/13. The tech they assigned could not come until 3/25. I called and was told to hire my local tech and submit the claim to Select and the service was completed which I did. Today I received and email stating my claim was denied because I should have done maintenance on the dishwasher. Who does maintenance on a dishwasher. I recommend finding any home warranty other than Select. They are a scam.

Great customer service, helped me with the entire process and also saved me money by pointing out the senior Select Home Warranty plan and providing me with all the details including cost for longer term plans.

My sales agent was super helpful and explained the plan. He offered multi-year offerings for a discounted price. He was knowledgeable about the plans and helped with what my specific needs were. He was able to explain the different levels of coverage. My only negative would be that the purchasing of the warranty happened very fast and when I asked if I could discuss with my husband and have the agent call me back, he stated that the offer would not be available at that time.

Everything they say they do is all lies. Keep your money. I’m looking into a lawsuit. They just give you a run around. I’ve called and called to get my heat pump fixed. They can’t find no one. Wants me to get one for a 100. To come out a they reimburse me. Not my job.

Speaking in response to my initial contact with Select Home Warranty, I’m very pleased with the clear and courteous customer service. Jim explained my options, without being pushy. And I’m saving nearly half of what I paid with my former Warranty.

I found SELECT HOME WARRANTY via a Forbes Home Warranty comparison in which they ranked #1. From the start, the experience was clear and pressure free. My rep, Jake ** was a true pro! He was clear with my options and went the extra mile to get me the right plan with the best possible price. I highly recommend SELECT HOME WARRANTY when searching for comprehensive home warranty protection.

The representative was very professional and helpful with me in choosing the right plan such as the platinum quote included full home coverage for major systems and warranty quote ac, heat, & appliances.

JP was so helpful! He was very responsive and flexible. He helped me sign up when I was unable to have a phone call and answered all of my questions quickly and efficiently. I liked the comprehensive features of the platinum plan.

Twice in need of a furnace repair. First time a few days before Christmas. No repair man could come for a few days. Found a local who came right away. Would not cover cost. Second time late evening temperatures in 20s, furnace stopped working. No repairman until some time next day. Found a local who came after midnight. First told part not covered. Furnace would not run without part. Then it was not covered because we needed to notify them first for approval. Lots of excuses.

My aerobic septic system broke, filed claim. My furnace broke, filed a claim. They did absolutely nothing, I paid in full to have the septic repaired (over $4000). I paid in full to have my furnace and A/C system replaced ($15,000). I filed a claim about a roof leak, they did absolutely nothing (it still leaks when raining). I filed a claim almost 4 months ago when my ice maker quit working, (OMG they sent a technician). He diagnosed that it needed replacing, took the fridge make & model numbers, collected the service call fee and then totally disappeared. Numerous calls to Select Home Warranty and was basically told, “Sucks to be you. Find your own repairman, pay him and then file for reimbursement"! So what do I pay them to do, besides just take my money?

I have recently become a Select Home Warranty customer. And I am guilty of not reading the fine print. My first service call was for my furnace. Instead of requesting proof of three years maintenance service on my furnace upfront Select scheduled and sent 2 repair companies to check my furnace (the first one disappeared). They denied my claim due to lack of maintenance. I was then told if I got a second opinion, they would reconsider. After paying for and sending them a second opinion on my own, I was then told to submit three years prior proof of maintenance. They wasted two months of my time when they should have asked for the required three months proof of service upfront. Cons. Do not go with this company.

I couldn't have asked for a better policy, price length of time covered or a Nicer agent. I'm just waiting now for a printed copy of my policy. I recommend Jefferson ** and Select Home Warranty.

Charles was very helpful and courteous in helping me with my service. Charles went above the standard service I expected and repeatedly asked if there was anything else he do for me. I had canceled a service contract with another warranty company that did not care about our only claim in two years and even though their representative agreed with us nothing was done to satisfy our claim.

Ed ** is very knowledgeable about service policies sold by Select Home Warranty. He answered all my questions and explained the policy to me. He also gave me his number if I have any questions in the future..

Greg made it quick and easy to lock in home warranty for our new home. He also worked diligently to extend our coverage so we can protect our latest investment as well as our financial position. Highly recommend Greg and Select.

Joshua was a delight to work with. He provided all of the information needed, answered every question and made the sign-up process very easy. I will be recommending my friends and Family call him for their home warranty needs!

The person I talked on the phone was very helpful. She was able to answer all my questions. She was very knowledgeable about the product I was interested in. I recommend Select Home Warranty to all my friends.

I had a great experience with Select Home Warranty. The representative I spoke with offered me a better deal than what was advertised online, which was a pleasant surprise. Their customer service was excellent—friendly, helpful, and easy to work with. After a frustrating experience with another home warranty company, I was hesitant to try again, but this completely changed my perspective. Thank you for making the process smooth and reassuring!

The customer service representative seemed very knowledgeable and a fairly painless process to enroll. He answered all of my questions and addressed any concerns. I haven't had to make a claim since I just enrolled, but anticipate it being fairly painless as well.

My guy was very attentive to our needs and budget. I am doing this for my mom’s home protection and your man was very good and respectful to me. Helped us out a lot! Thank you. Joy **/ Bonnie **.

The customer service was good, they answered all my questions and checked for every possible discount available for my product. My agent was very patient and courteous. They also matched my previous company with much better rates.

Your sales representative was very pleasant. He exerted no pressure and was very thorough with his presentation. It was a pleasure to work with him. I felt he was very supportive in helping me make my decision to purchase the program.

Kyle was very patient with all of my questions and concerns. He did not pressure me and that is so refreshing! Gave me great customer service and offered me multiple options. While I could not afford at this time a multiple yr plan, I will definitely look at it in the future.

I heard this company is much better than some of the others like American Home or evil Choice warranty. They charge your fee to come out but then the vendor never comes back to fix it. The good thing about Select is that they have a roof warranty. But it doesn't cover wear and tear and it only pays $400. I didn't get that because the tech they sent out said it was wear and tear but it was actually cat damaged from clawing the roof in that one section. It wasn't the entire roof so that's why it's not wear and tear.

The representative I spoke with, Adam, was very helpful. He was able to answer my questions upfront, provide additional information and options and encouraged me to contact him anytime if I have questions or concerns.

Called to check my membership status, took care of any discrepancies, courteous, professional and customer oriented. Explained other programs available to me on VIP status. Really enjoyed interacting with representative.

Richard was so kind and helpful! Wonderful Experience! He gave us a great plan and locked us into a great price! We will be telling all our friends and family about it! He was able to send a paper copy of our policy which was helpful to us!

Getting coverage for home warranty was made simple with Adam as my representative and accessing the available promotions. Adam was very patient with all my questions and good at explaining all my options. I now have peace of mind that I will have coverage when things break down.

I was told when to cancel my service so I won't be charged a fee. I was told by 3 associate that I would get fee back that I was charged. Associate 4/5 said I won't get it because I canceled early. I didn't

I had a most pleasant experience working with your sales representative, I think his name is Conner. Not only was very knowledgeable when describing your various plans and options, but he was very warm and friendly, and I did not for one moment feel pressured by him, as is typical of many sales representatives. Judging from my initial experience with your company, I highly recommend choosing Select Home Warranty.

Kyle was pleasant and professional. He answered all my questions. He was patient and sent the confirmed emails. He was able to get my monthly payments lowered which was truly appreciated. The rates were better than my previous home warranty policy and he stated they have same day emergency services and weekend availability.

Excellent enrollment and invitation to get me to switch from a different company. The company sounds excellent, and while I don’t want any breakdowns with any of my appliances or other items covered, it makes me feel secure knowing that should something go wrong, I am protected.

The salesman was extremely nice and made me feel valued. He offered good deals and worked with me to provide the best coverage I could afford. He convinced me that this is one of the best home warranty choices.

I signed up expecting convenience and peace of mind, but this has been one of the most frustrating experiences I’ve ever had. The online portal is essentially useless. They push you to use it, but after you submit a claim, you can’t track updates or progress in any meaningful way. Instead, you’re forced to call anyway—where they make you repeat everything you already entered and then try to upsell you on services that aren’t even part of your plan. It’s a complete waste of time. Scheduling a technician takes far too long, and even when someone is finally assigned, there’s a good chance they won’t show up. When they do, they often point out that most of the issue isn’t covered, which defeats the purpose of having the warranty in the first place.

I paid over $3,000 upfront for a multi-year “Platinum” policy with Select Home Warranty, and I’ve never had a single claim approved. My first claim years ago (ice maker) was denied. My second claim—an AC issue—was also denied, even though I was explicitly told on a recorded call that the blower motor would be covered. The technician confirmed the blower motor failed, but the company reclassified it as an “electrical issue” to avoid paying. I’m now stuck with a $750 bill out of pocket. When I called to escalate, I was told the decision would stand. When I asked to cancel, they refused to process it and instead tried to argue and sell me on keeping the policy. The call went in circles with sales language instead of actually helping.

Corey provided an exceptional customer experience from start to finish. He was extremely knowledgeable about home warranty options and took the time to clearly explain coverage details, pricing, and what to realistically expect—no fluff, just facts. What stood out most was his ability to break down complex information into something easy to understand, which made decision-making much more straightforward. He was patient, professional, and responsive, ensuring all of my questions were fully addressed without feeling rushed. If you’re looking for someone who is informative, transparent, and genuinely focused on helping you make the best choice, Corey is the person to work with.

My experience with this representative Henry was great. I had some not so great experiences, but he went in to give me some details reasons of why my experience was not good. We are back on board and referring everyone possible. Thanks

When purchasing our plan we were told that if an appliance is not reparable they will pay for the replacement. I specifically ask, would it be prorated for age and I was told no it would not be prorated. However, when our built in microwave was deemed irreparable they prorated it because it was 5 years old to $95. The only replacement we could find to fit in the existing opening was $325. When reading our contract it clearly state in the first page they cover repair and replacement costs. In the microwave section it states the same. Many pages later in small print it states that Select has the right to choose the repairmen, and if it is deemed irreparable Select can prorate the cost due to age of the appliances.

Most companies will tell you anything just to get a contract signed. Do not trust these companies. This home warranty company told me that my pool would be covered for repairs. If there is a existing problem with an appliance, it will not be covered even though you were informed it would be. Well, the repair did not happen because the pool was not covered at the time of request for the contract. I waited 30 days for the contract to become activated. Once activated, I placed a claim for my pool. I received a message that my pool was not covered by the contract. Make sure what you want covered is actually in the contract. I closed my account because of this issue inclusive to repair being denied.

Thank you Jerry for all your help and explaining all coverages along with price plans. You can hardly find good help these days. You have made it easier to trust and believe in others and knowing others can be true and helpful. Thanks again Jerry!

The purchase experience was good and not pushy. Only time will tell if the service lives up to the expectations, but thus far, it is far better than the scam of AHS. Had a horrible experience with the competitor who uses deceptive practices to cheat policyholders out of coverage and replacements, so I was seeking another Home Warranty company to protect my home. Better price, better coverage... Service will be determined!

Dylan ** was very helpful in getting me the best coverage and price. I am looking forward to having peace of mind knowing that my home and rental appliances are covered in this home warranty plan.

I just signed up with Select. It was simple to do. Salesman was very helpful. Each item that the warranty covers were explained to me. Also the service call amount was told to me! I was told that claims would start 30 days from today.

Select Home Warranty helps me as a senior to be able to budget my finances so that I'm not caught off guard with unexpected costs of home repairs. To me that is super helpful. The peace of mind that it gives me is important. I know that I'm able to budget to pay the premium and cost to call a repairman or to replace a system in my home is covered with my income. Again Thank you.

I talked to Gavin ** when my policy was up for renewal. He was very polite and professional. He was able to give me some discounts that I didn't previously have. He was very helpful in explaining everything and answering my questions.

Daniel was great getting us signed up. He explained how the warranty program worked. He answered all of our questions and concerns. Informed us how to file a claim and if we had any questions we could give him a call. Explained the options in detail for buying a short term or long term contract.

Called to get a quote. Representative was amazing. Answered all my questions. Gave me the best deal possible. Quick, Easy and painless. They listened to my needs and did not try to oversell. Much appreciated.

After finding the best and affordable home warranty, we decided with SELECT HOME WARRANTY. We changed from another warranty company of 6 years to S.H.W. The gentleman "Richard" took the time to answer all our question, we decided on the ONE TIME PROMOTION; PLATINUM HOME PROTECTION PLAN, with the 6-year lock-in rate, and cancel at any time. Richard with S.H.W. Said not to cancel with the existing Home Warranty, until April 17, 2026, and then our new Home Protection Plan with Select Home Warranty starts on that date of April 17, 2026. Please Recognize "Richard" as very helpful and honest. In moving forward; to a much better home warranty program and plan.

Corey made opening our account soooo EASY and simple, he was the best. The other reps I spoke with were pushy and kind of had an attitude when I asked questions. Corey handled it all in 2 seconds. He made sure to answer all of my concerns and honor the rate I was promised. We came from AHS and they upsurged us soooo much and lied all the time. We're hoping Select is nothing like them.

We have used this company for years and are truly pleased with the prompt results we get when needed! Experienced, skilled people solve whatever problems exist in a timely manner. Perfect solution for any homeowner whose construction warranty has expired. And very affordable!

Was very helpful, explained things to me well, I was able to understand the contract well, will be looking forward to using my warranty home coverage. Very helpful to know there are contractors in the area of where I am located.

Dylan Sylvester was too good to be true! His knowledge and offers and the way he presented the information and plans were top notch. He really listened and made us a great offer. We never had such a nice, genuine sales person treat us so well. Your veteran promotion was so attractive.

The agent was very professional. He gave me the discounts I could get if I signed up yearly instead of monthly. I appreciated everything that the agent, Micheal did to make the process go smoothly. He let me know what was covered under the warranty. It was a very detailed list and the cost was very affordable.

I enjoyed talking to the representative who was very helpful in my search for home warranty. He let me know all the appliances that were covered in your Home Warranty & I was pleased with all he told me.

The representative, Mike ** was fantastic! He worked with me to get my cost down and graciously answered all of my questions. He made Select Home Warranty a "no brainer!" So glad I reached out.

I recently switched to a new home warranty company over the phone, mainly because they offered me a much better price—and so far, I’m glad I made the move. The sign-up process was quick, simple, and the representative I spoke with was clear and helpful without being pushy. What stood out the most was how easy they made everything. They explained the coverage, answered all my questions, and helped me feel confident about the switch. Saving money while still getting solid coverage is always a win. I haven’t had to file a claim yet, but based on my experience so far, I’m satisfied with the decision and optimistic about the service moving forward. Definitely worth considering if you’re looking to lower your costs without sacrificing peace of mind.

Very fast and easy to set up coverage. I have had several companies for home warranty so I am excited to try out Select Home Warranty. Happy doing business with a well known company. Thank you for your help.

Henry ** was absolutely phenomenal. Great follow-up and easy to contact. I highly recommend. We've had issues with other companies in the past. He made this very easy and always answered questions in a quick and timely manner. Very pleased.

Great customer Rep. Very knowledgeable about the packages. Thanks for the service...I would definitely refer to family and friends....When I signed up for the service I received a great deal... I have the package that will handle all my appliances, HVAC, and roof.

I had many questions about home warranty insurance to ask about what is and what is not covered if there would be an issue in the future. The representative was very thorough and knowledgeable and made me feel comfortable with the type of coverage that I selected. I would recommend this company.

This company was quick to respond but not overbearing! Fred was really nice and explained things clearly. I feel very confident using this company. The price was very reasonable compared to other companies, whose claims fees were much higher.

The agent made everything simple and easy to understand and set up--also, very knowledgeable and professional. I will recommend them to everyone I know. I will also use them for as long as I own property.

JP was the guy we was working with and he was amazing. Thank you for a great experience. I would recommend these guys if you're looking for a home warranty. He went above and beyond explaining everything to us and trust us we was asking a lot of questions and he explained everything on point.

Richard was thorough and informative and answered ALL of my questions professionally with a kindly demeanor. The process was handled quickly and I felt totally satisfied and respected upon completion and payment. Thank you.

I had been shopping all morning, but when I called Jake he seemed patient and knowledgeable. We were able to come to a Platinum Plan and even worked out how to use my Discover card in the future....

These sales people are very helpful and great to work with. But after you pay your bill, be careful because they will use every excuse possible not to pay you. They are very professional on how to rip people off. BE CAREFUL!!!!

The service stinks at Select Home Warranty! I placed a call on Monday about our air conditioning not working. It's now Friday and I still have no working A/C in my rental. The first assigned tech didn't show up yesterday as scheduled and the tenant took time off of work to be there. The tech did not call or text. I've called and texted him multiple times with no response. I called SHW this morning to report his no-show and their rep tried to contact him as well and got no response. Now my ticket is being "reassigned" to someone else and I need to wait ANOTHER 24-48 hours again just to get a response so that I can reschedule the service. Totally unacceptable!

I have had Platinum coverage with Select Home Warranty for over 5 years. We recently moved from AR to TX. I called and asked to transfer my policy to my new home, I was told no. Recently we sold the AR home. I called SHW and asked to cancel my policy. I was told that I would have to pay $75 to cancel the policy. I asked if I could transfer the remaining months to a new policy.. I was told no. So beware. Once they have your money, they will NEVER return it. I paid for a service that they are not providing. Plus my service fee is now $100 not the $75 they originally quoted me. Choose a different company. There was nothing special about this one to make it worth the chance that they'll keep your money.

I bought a Select Home Warranty last September. I was told I could transfer the warranty to my new home, otherwise I would not have bought the warranty. I have moved to our new home two hours away in Florida. I called Select Home Warranty and was told I cannot forward to our new home. The representative said he would ask those over him and send an email. He promised to let me me know by today. Why can't this warranty be moved to our current home? We have never used this warranty at the previous home.

I purchased the highest plan they have. "Platinum plan", it's just a name. Do not be fooled. This company and their policy is a scam. They will cover the parts and am pretty sure they buy the cheapest parts in the market. After you pay the deductible of $60.00 per my policy the cost of the labor is on you. The main reason why people like me purchased this kind of insurance is because of the labor costs. Do not buy any policy from this company. "Select Home Warranty is a total scam."

They lied. Said the heater was covered. It stop working and they say it is not covered. What bull shit is that. Be sure to do your homework. They lie to get you. They said sorry for your it's not covered..

Purchased the highest warranty. My very first issue I called to have them send someone out and was told they couldn’t find a tech. I placed the work order on the 4th and it is now the 12th and still nothing. I cannot afford to pay for someone to come out and then wait 4 to 6 weeks to get reimbursed for the work. The warranty was a gift from my family when I got my home as they knew my circumstances. I am very frustrated.

The warranty is just not good. I bought it after my old warranty I bought expired. Thought it would be as good or better than my old. It's a joke. This company is. The approval process is a joke. I live somewhere I can not use their service providers. For me to get work I have to use my own service providers. 1 claim so far, one for a water heater that started to leak. DENIED, they don't cover water heater leaks. So I paid for the repair out of pocket. 2 claim my kitchen sink was not draining correctly, once again had my own plumber come out and fix it, they replaced the lines, and made it work properly. Again, this company denied my claim.

Sorry customer service, they are just a money grab company. I was current with them in January 2026; I filed a service request and paid the fee for the technician to come out. I cancelled the policy in February and now they won't honor my claim of the $75 since they said my appliance was outdated. I was told in order for them to pay the claim, I would have to pay $38 and be with them for another year. Why should I have to pay over half of what I am due to receive it? They just trying to gouge me out of my money. This is a crap company; I will never do service or refer anyone to them. Run away as fast as you can, this company really sucks. They sent me an email stating they was going to pay me the $75 and now they are crawfishing.

Customer service agents that I talked with had very poor English language skills. They were unable to understand my questions, I really regret switching to this company. They are not a good choice, please look elsewhere for your needs. When I called, they had no technician available, and directed me to find one myself. I did as they asked and they denied covering his fee and the needed repair.

The worst 2 weeks no heat paid fee still no one here to fix my heating system. Every time we call another excuse. First paid fee we did then they need a breakdown from co they assigned do not they not speak. Manager sucks and has no answers. I called co they assigned to job they say they didn’t get go ahead. Call back SHW they need copy of payment to Sgy vendor. It’s cold. We need heat. Horrible horrible co and service.

The company does not support getting help. I am a single woman and paid upfront for coverage to make getting repairs easier and hopefully not as expensive. I have experienced the exact opposite. Response time is slow and every time I make a claim they say they will only pay a portion due to the age of the appliances. New appliances don't usually break down. Also, you have to have someone fix it and then send them the invoice, they will send you a reimbursement sheet, you fill this out and then eventually they a small amount of what you were put out. I signed up for six years thinking I was getting a great deal. I was just being taken advantage of. I bought a diamond ring that wasn't worth a dime. Horrible experience. I would never recommend this company.

I have paid over $1,200 for this policy and have not received any meaningful benefit from it. Each time I submit a claim, either the issue is deemed “not covered” after waiting 3–4 business days, or an inexperienced technician is sent who cannot properly diagnose the problem. As a result, I end up paying out of pocket every time. For example, I had an HVAC issue. The technician said it was a thermostat problem and that I needed to pay $465 for the replacement—even after coverage was approved. When I asked why the thermostat cost that much, I was told it didn’t matter what type it was; I simply had to pay that amount.

Don’t waste your money! They have changed ownership. Our policy specifically covers breakers, switches and panels, when I called they said they only cover breaker panels inside the house but in our policy it doesn’t state that! Will be suing, reply if interested in class action lawsuit.

I had a home warranty with the purchase of the home. Less than a year later, the AC was failing; they did minimal work to keep it running, and replacement was not covered. I could never get a supervisor, etc., to call me back. The company they used only came to look at it and take pictures; I doubt they even knew how it works.