Select Home Warranty Reviews

My experience so far was excellent. Wayne who facilitated this application and followed up on it, was terrific. He explained everything in detail. Answered all my questions and there was zero pressure. I expected it to be like buying a car and it was anything but that. When I told him I wanted to think about it for a day or two. He honored that. The plan is much better than the one I've experienced before with Choice Warranty.

It was okay and we almost received everything we asked for. We would use their warranty again in the future. It was between Select and Choice. They are both very similar and only about $100 apart on Price. But, good luck getting a live person to talk with.

The agent was respectful of my time, he was efficient, and made sure I understood additional options if I wanted any. I received an email confirmation directly after I spoke with him, enabling me to read the complete warranty. Based on my experience with the price and customer service, I would recommend Select Home Warranty to my friends and family. Thank you!

I was very happy with my experience. I did my homework and and checked many different sites to conclude that what I was looking for. They are a little bit pushy, but that is to be expected, but they were willing to answer all my questions and informed me of everything that I was worried about. Came to a reasonable cost and decision and I guess time will tell if this was a good idea or not. The service fee in my eyes is a little high, but they’re all about the same price, but of course nowadays that price when it comes down to replacing something might not be too bad.

I purchased a new home less than a month ago and my mother urged me to get a home warranty as she has had one for years with her home and it has come in handy when she had costly repairs. I signed up online and immediately received a call. The rep was so friendly and helpful in guiding me to understand what exactly a home warranty is, what is covered and how I can set up my plan. I purchased today and look forward to the security of knowing I won’t be out thousands in costly repairs and labor should something happen.

Select Home Warranty is by far the worst and most fraudulent home warranty company in the U.S. Avoid them at all costs. I mistakenly purchased a 5-year package after being assured it included cancellation and a refund for the unused portion — which turned out to be a complete lie. I paid thousands of dollars and received virtually no real service in return.

Poor customer service is being kind. Horrible is more like it. To top things off, try to get a repair approved. You possibly may have better luck talking to a wall. We had a similar problem with our washing machine many years ago. After fighting with Select, the manager was great and had the problem taken care of. Now, a simple repair is not approved. Go figure. WE cancelled our Select Home Warranty as it was the wrong SELECTion. We are going to American Home Shield. A few friends have this, and they seem pretty happy. Good luck.

I strongly advise caution before signing up with Select Home Warranty. On the surface, their plans appear comprehensive, but the reality is very different. The policy language often contradicts itself, and there are so many hidden loopholes that almost any claim can be denied. Their claims process is slow and frustrating — even small, straightforward claims take forever to resolve. Communication is poor, responses lack courtesy, and more often than not, claims are rejected for vague reasons buried in the fine print. In my experience, this warranty has been a waste of both money and time. The coverage sounds reassuring when you sign up, but when you actually need support, you’ll quickly discover that the protections are far weaker than advertised.

Sam and Select Home Warranty were great - quick and straightforward. Feel like he clearly articulated what was included and helped me find a great deal. Extending from 1 year to 6. Glad to have this extra coverage for the next few years. Thank you kindly.

Called to renew 3 years contract. I was happily surprised that the cost actually went down from 3 years ago (rare thing these days), and they offered a promotion on a lower service fee. Fast and easy. I decided to renew my contract since it had paid for itself in the course of the last 3 years. Not a perfect service, but it still seems to be the best around.

My sign-up experience with SHW was very positive. The representative was very friendly and helpful; he explained all aspects of the policy, invited me to ask questions, and answered all my questions fully. He described all the options in detail, but didn't use any hard sell tactics.

I would avoid getting home warranty from Select. Their vendor quality is sub standard, takes 2-3 days average to schedule an appointment and even worse there are tons of exclusions. So you end up paying copay and not getting work done. Half of my claims were denied due to this.

After over a year and half with Select Home Warranty, I can confidently say this company operates on deceptive practices. The salesperson assured me that all major appliances would be repaired or replaced when they broke down — a promise echoed in their ads. In reality, nearly every claim I submitted was denied, often with vague or unreasonable justifications. Their business model seems designed to collect premiums while avoiding payouts. If someone claims they’ve had a good experience, I’d seriously question their credibility — or their affiliation with the company. Save yourself the headache. Look elsewhere for a warranty provider that actually honors its commitment.

Do not fall for Select Home Warranty’s sales tactics. They will try and push you into long-term contracts—3 to 5 years—promising peace of mind and once you’re locked in, the nightmare begins. They routinely deny legitimate claims, citing obscure clauses like needing three years of maintenance records—a requirement most homeowners wouldn’t even think to document. Their goal is simple: collect your money and avoid paying for anything. Customer service is evasive, delays are constant, and even when a technician confirms the issue, Select will twist the fine print to avoid responsibility. Thousands of others have reported similar experiences. Save yourself the stress, the wasted time, and the financial loss. They failed miserably. If I could rate with no stars I would. Do not use Select Home Warranty.

Gave me lots of options and showed me all the discount options also. Made sure I knew exactly what I was getting and the locked in price. Answered all my questions and took time to make sure I knew everything that I was paying for. Gave me his contact information so if I have any further questions I can get in touch.

HI, I bought the policy back in July 10 2025. They said that wait period is 30 days. So I cancelled my Choice Home Warranty by Aug 12 2025. Now I entered a claim to fix one of the stove ignition was not working. Today they came back & denied the claim because it's with 30 days of start date. My policy start date is July 11 2025. But they will repair it from the suggested start date (Aug 11) & if it's not repairable, it's not covered. What a BS to earn money from customer. Now I have cancelled Select plan & going back to Choice as I was with them for the past 8 years. They took longer time to send the technician. That's the reason I moved to Select. But Select Warranty proved that Choice is comparatively better. They provide false promise. Better not to take it. When I cancel, they are going to take 75$ as administrative fee. As a consumer, I was cheated by them.

My home warranty order experience was over the telephone. The agent I spoke to, Richard, was very clear about what I could expect and was helpful in answering my questions. He even gave me his personal contact phone number in case I ever needed to call him with further questions or concerns.

Their "warranty" is misleading. They claim that it doesn't matter if the appliance is old. In section 8 of their warranty, however, they determine the "depreciated value" of the appliance. I the depreciated value is less than the cost of the repair, they will only give a cash reimbursement of the depreciated value. Our gas range is a Thermador in perfect condition except the oven ignitor stopped working. Select Home Warranty determined that our $9,000 range is only worth $150 and would only reimburse us for $150 towards a repair or replacement. How they came up with an appreciated value of only $150 is beyond me.

This is honestly not a good company. It seems whenever I have an issue, they find a reason in the fine print not to cover the it. My pool pump stopped working, they determined it was the electronics inside the pump that were no good anymore. They don’t cover the internals parts of the pump so I had to pay out of pocket for that. My ice maker in the refrigerator stopped working, they cover the refrigerator but not the ice maker. My toilet was clogged, they cover the snake service, but not the access to the drain so I had to pay for it anyway. Too late to get my money back. Don’t go with this company.

This is why they are so bad: Here are the facts:

When discussing switching from current provider to "Select" the person I talked to was very informative and helpful. I have been with previous provider for years and was just not completed satisfied with response time and their processes. The price of "Select" is a little less but I feel the service level will be much higher.

You should avoid this company at all cost! They are a scam! I bought their promotion for 3 years and I have called them a few times for my kitchen drain, air conditioning and roof leak and every time they are not able to fix it. I end up calling local technicians and paying them myself. The latest one was 2 weeks ago when my kitchen drain was clogged. They sent a plumber 7 days after my initial call. The plumber came and snaked the drain pipes but still could not remove the clog. That was all he did. He did not insert a camera and he reported back to the company that the issue was not due to "normal wear and tear", and that the system need to be replaced. I told them that I upgraded the pipes 4 years ago.

My air conditioning system broke on a summer Sunday in Texas. Select Home Warranty doesn't have live agents on Sundays to authorize emergency repairs. Not being able to talk to a live human being to get approval for emergency repair, and due to medical concerns for my wife, I paid for emergency repair out of pocket with a local repairman. Select Home Warranty won't even discuss partial reimbursement or post my review on its website. I will probably change back to Choice Home Warranty.

I would strongly suggest that you ask whomever is selling you the Select Home Warranty to go over the contract in detail. I am currently working through my Attorney General's office to resolve a denied claim regarding a failed refrigerator component. Select says the part is under manufacturer's warranty and the manufacturer says it is not. So who are you going to believe?

Select Home Warranty has been extremely disappointing. In three years, we’ve filed four claims, and every time coverage was denied—either the parts or the labor wasn’t covered. On top of that, their customer service is outsourced overseas (Philippines), and there is no way to escalate issues beyond the first representative. This company does not stand behind its promises. I do not recommend Select Home Warranty.

Select Home Warranty is ridiculously slow. I filed a claim and waited forever, then suddenly a technician just showed up at my door with ZERO notice—no call, no email, no text. Completely unprofessional and a total lack of communication. If this is how they treat customers, I wouldn’t recommend them to anyone.

Select Home Warranty was a great shopping experience. They are very easy to communicate with, and my sales person JP was very knowledgeable of the product and made the entire process pain free. I shopped around and compared this warranty with 4 other home warranty companies; Select Home had the best product options, price, and discounts that cemented the deal. In the end I purchased 3 policies from Select including one for my elderly Aunt who lives out of state.

Waste of time and money. When I started my policy “Jim **” was very pushy to push a multi year policy. I declined as I know my budget and couldn’t afford to do so. I did pay almost 700.00 for the platinum policy. It took a month or better to even get a copy of my policy after repeated requests. In the meantime my dryer quit working, I submitted a claim and waited days and had to call in to find they have no technicians in my area. They allow me to get someone to come diagnose the dryer. The appliance repair companies here want a 150.00 service call so not only am I out the money I paid for this policy I have to cover this large service call. Customer service could only say sorry and that was it. It’s a scam as I was already told by multiple people. There is absolutely no benefit to this product.

The individual who called me on the phone was very knowledgeable and answered all of my questions. He offered me a few different plans and helped me choose the plan that would best fit my needs at a price that worked for me. I am looking forward to working with this company.

Select Home Warranty Services has excellent customer service, they are very professional. They offer very good fixed rates with low service fees and technicians who are available during holidays and weekends. They offer multi discounts for veterans' families and new homebuyers.

Greetings to whom it may concern. It concerns me to speak to someone who actually understood. I felt wounded and not taken care of properly the American way. Seem like I was talking to people offshore who did not understand. Neither the contractors that were sent. They spoke one way unreasonable and when calling Select, I just wanted to get an idea or a price range And everything he explained. Instead of waiting to three weeks to get service 2 to 3 days. I jumped at the opportunity because I heard a American working on the other end that cared. Thanks number one for being there and for caring and Samuel was the best. I’m glad to be aboard my wife and I may God bless. Thanks for all. Glad to be aboard. On a scale of 1 to 10 for right now you get a 1000. Truly Dee.

Adam answered the phone when I called to find out why I got a message about my policy when it does not expire until late next year. That is when he told me that it is never too early to renew it and explained all the benefits and discount the company offers, especially for a multi-year policy renewal. He was very professional and knowledgeable about the business and your company in particular. I am not normally easy to persuade, but this time he convinced me to take advantage of this offer for an early renewal and multi-year contract.

So far, my experience for signing up was positive, the representative explained everything in a easy to understand format. I was offered a small discount, which I expected more according to the advertisement and pop-up message, but overall I am ok. Now, anticipating the service is another factor altogether. I have been with other home warranty companies who have failed my expectations for good customer service when putting in a claim, so we will see, and look forward to a positive experience.

I had a different home warranty service that kept increasing the rate each year. I looked into Select Home Warranty and dealt with SAM, he was so helpful, patient and made sure I had every possible discount. Thanks, Sam. I look forward to a great service experience with Select Home Warranty.

The sales associate, Ed, was professional and friendly. He made sure I understood what was covered and when my coverage started. He told me that there were discounts for senior citizens (50+) and veterans, I qualified under both categories. I was very pleased that he took time to answer my questions and ensure that I had a good experience.

We did extensive research of Home Warranties and spoke to the top five recommendations. Lucas at Select was by far the most knowledgeable and kept everything straightforward. Select Home Warranty also gave us the most value for the cost. We are extremely happy with the initial service.

We purchased this home warranty policy from Select was based on the belief that what you wrote in your brochure indicated "Your covered item is repaired or replaced. Simple as that. Get back to your life without the worry of what breakdown may be on the horizon." We bought our refrigerator from Costco: Whirlpool 25CuFt Large Side-by-Side Refrigerator, Stainless Steel for $ 1,169.99. It stopped functioning in July. We submitted the claim right away, but it took one month for Select to send a dumb technician to check it. He filed a wrong diagnosis that it was due to an electrical failure and could not be repaired. I disagreed it, so I hired another technician from another company. He found out it was due to the compressor failure. The cost of repair would be $1,142. Select only promised to pay me $300 to repair it or buy a new one, and I had to pay the balance. I believe Select does not honor what it indicated in the brochure and tried to cheat the customer.

Avoid this scammers. Home Select is a plague. Great sales pitch. They scratch the money out of your hands when they should be politicians but once is time to cover they can’t find any local vendors… And they are incompetent to send the cancellation refund. No worries. I will add your company to the BBB every month if needed.

Not sure if these are paid reviews, but Google and find the honest reviews there. Wonder who is happy with this company. Look up Facebook groups, everybody complains. Our experience - the plumber did not say the pipe is rusted. It is a copper pipe, he kept explaining it is not but the claim was denied. It is a brass stopper on a copper water pipe which has a drip leak and needs to be replaced but Select made up the story and denied our claim. Total waste of money. The company is a scam.

I had a very positive experience with my representative. They were knowledgeable, patient, and took the time to clearly explain the coverage and options available to me. I never felt pressured, and all of my questions were answered thoroughly and honestly. Their professionalism and customer-focused approach gave me the confidence to move forward, and I ultimately decided to sign up for the warranty. I truly appreciate the excellent service and smooth process.

Everything was good thank you for your help. He has helped everything. He gave me a discount by talking with his manager and assured to pay securely. I wanna thank you for everything to him and I trust this company. I believe we will spend a good 3 years.

My experience with this company has been awful, please do not renew or start insurance with this company. I purchased insurance from this company last year and paid extra for pool coverage. When my pool pump broke, they said they cannot provide me a technicians and will refund me maximum of 400 dollars. It has been a year and after multiple calls and escalations, I still haven't received my cheque. Customer support keeps telling me that they have sent the cheque but I never receive it. This company is a fraud.

Do not even consider this home warranty company no matter how low their rates are, they hide so-called clauses in their contract and basically will not cover any roofing, air conditioning, or major appliance repair. Avoid them at all costs…

Do not get a warranty with Select Home Warranty. They're liars. I purchase the best warranty I could possibly get and Select Home Warranty sent me a email stating that my I purchase months would cover what I put a claim in for....Please don't purchase a warranty with them, they're rip offs.

The Select Home Warranty representative was patient and through. He pointed out that my current home warranty plan doesn't cover a tin roof which made it less valuable to me. I switched over to a more comprehensive plan and am very happy that I did so that my whole home is covered.

Dylan was very helpful and assisted me in comparing my home warranty to what I already have, but included a few options which were at the same price I had already been paying. I appreciate that I can be assured that I will be taken care of! I am also looking forward to the incentive a free month off and the $50. Thank you for helping a senior out!

Very pleased with the help I received from the representative. The rep was very polite and explained different options of payment. Rep sensitive to the fact that my husband and I are seniors. Thank you for being so thoughtful to our situation. Truly impressed with the service.

Select Home Warranty is trash, they refuse every claim, but are happy to take your money. Don't make the same mistake and waste your money they are not Veteran or elderly friendly. Bought a house in Oklahoma immediately noticed the AC unit was freezing up, put in a claim and was told I was in the 30 day grace period (was not notified of a grace period). I complain about it for 3 years, they send out a really small tech who removes the return air vent and crawls up under the system and reports it is dirty. There is no way with a replaced knee and 6'3" 320 pounds I could have climbed up in there.

The gentleman that signed me up was very astute and courteous. He was very patient with me and gave me a great deal and all the information I needed to verify if this plan would work for me. His name is Daniel **, and he is a definite keeper. I would recommend Select Home Warranty to anyone.

Our interaction with SHW started off as expected, with a technician being promptly assigned to our claim. The initial visit went well, and we were confident that the repair process was moving forward as per the policy. However, the process broke down completely after the initial diagnostic. The technician assigned by SHW became unresponsive and failed to submit the necessary paperwork. This forced us to spend over a month repeatedly following up with SHW's claims department. Despite numerous calls and assurances from representatives that the issue was being addressed, no resolution was provided, and the service order was never sent.

Let me first say, " Buyer Beware"! I wish I could rate their service at a minus 10! I am a fairly new customer, who noticed a steady drip onto my washer and basement floor about a month ago. After several conversations and a lengthy waiting period for Select to find a repairman, I was asked to find my own. I also had to pay for the repair myself, and then forward the receipt for reimbursement consideration.

I spoke with JP. He is an awesome person and was open to listen to my situation and to be able come to a decision on how to fix it. I was very satisfied with our decision. This conversation was concerning home warranty and I am sure that if I need a claim, that the service will be just as JP said that it would be.

I inquired a quote from Select Home Warranty on 8/7, I was looking to possible change warranty companies & was doing a comparison shop. I received a call immediately & I told the salesman I was no ready to make a decision, he said, for $10, I can hold the special $34 rate to give you one month to decide. I reconciled with my warranty co. & they are currently doing a repair. One month later I got charge $34 for a policy I never agreed to, nor do I have any policy information or documents. I immediately called the company asking for my $34 back & the policy cancelled, I even escalated to a supervisor.

Capital TERRIBLE COMPANY - I took out the policy in April, 2025 - and paid $529.99 - Had then had consistent trouble with my on-demand hot water heater - filed a claim and sent them 24 pages of documentation. They sent me an email of 2 sentences stating they don't cover leaks and they wouldn't cover the cost for any repairs or replacement. I called them telling them I don't have any leaks. They then told me they don't cover any on demand hot water heaters anyway. I decided to cancel my policy after 6 months of the year and they said there is a $75 cancelation fee and that I would NOT get any money back for the remainder of the year. MAJOR RIP OFF. If I could put no stars on this company I would - I value integrity and honesty both were not shared with me on the many times I called them. I found out that there are over 5,250 complaints on the BBB about this company. My advice - stay clear of them.

I would like to take a moment to express my sincere appreciation to the sales representative who assisted me with purchasing my home warranty plan. From the very beginning, he demonstrated an outstanding level of professionalism, knowledge, and patience that truly made this experience a positive one. I am particularly thankful for the way he explained the value of having “just in case” coverage. As a homeowner, it gives me peace of mind knowing that if something unexpected happens, I have protection in place to help me handle the situation. His clear, detailed explanations of the coverage options, what they included, and what he recommended for my specific situation were very helpful in allowing me to make an informed decision.

I had been searching for home warranty for the last 6-7 months because I was buying a house and wanted extra protection! I found Select Home Warranty, and with everything they provided and the cost this was the best value! I am happy to have found them! The rep who assisted me was also so very helpful in getting me set up!

Many things were not covered under the "Platinum Plan". I specifically asked the salesman if the ice maker was covered, he said yes. When I filed a claim for the ice maker, it was denied saying the ice maker is NOT covered. Then, I called Customer Service to cancel the policy, and was told I would be charged a $75 'cancellation fee', and I would not receive the remaining funds for 3-4 weeks. This warranty is worthless and their salesman lie to customers.

This was the first time we have considered a home warranty after moving across country. We selected Select Home Warranty after completing our research on home warranty companies. After submitting the on line requested information, I was contacted by Kyle Miller of Select Home Warranty. Kyle was very professional and addressed my questions or concerns completely and honestly. As a result of our discussions over several times, we purchased a 5-year plan, which meets our needs.

My customer service experience was excellent. All of my questions and concerns were explained and answered before committing to this company as I was totally disappointed and frustrated with the frequent changes and price increases with the last company I was with. Hopefully I will not experience the same with this one. I even called back a second time and the representative was very pleasant and professional. I think I will be satisfied with my decision.

Claim# I had a bath vanity fixture leaking water. Technician came and collected his service call fess, and reported to the select warranty company that there was rust to the cartridge housing, and the claim was denied. What do you expect on an old cartridge. I got the parts myself and was able to repair the issue myself. The point I want to make is, they take every opportunity to deny the claim. They pointed me to a clause in the contract saying rust is not covered. I can understand if there is totally rusted and crumbled pipe is denied, but this is simple repairable issue that was denied.

I rarely write reviews, but my experience with this home warranty company was so frustrating that I feel obligated to warn others. I signed up with the expectation that this would give me peace of mind and financial protection when home systems or appliances broke down. Instead, I ended up with delays, hidden fees, poor communication, and service providers who barely showed up—if they showed up at all.

I bought 3 years contact for our new home. 6 weeks after purchase washer broke. Put claim in in Aug 29, 2025. Heard nothing. Finally called on Sept 3 to see why nothing had happened. I was told I would have someone contacting me regarding repair. Was told there wasn’t many technician in our area they have to pick from. I explained, "Your information said you had lots of technicians period." He said, "We would have repair person by Friday Sept 5." On Sept 8 I called again because we had heard nothing from anyone. I explained it was 11 days since claim started with no information about fixing. I was told again to give them 48 hours and I said NO. After the phone person finally said he had someone scheduled for tomorrow Sept 9 between 1-5.

Best experience. We never had any problem with service call. Always attended on priority. This is the 4th year we are continuing with SHW. Have taken for another 3 years with the best rate in the market. I will recommend to my friends and family.

So far a positive experience. Had a refrigerator water line crack. Needed to call my own technician to come out to fix it. Claim was approved over a phone after talking to a claims specialist. Need to submit the bill and wait for reimbursement. Hopefully it’s quick.

The worst possible experience you could have with a home warranty company. They will find any reason to deny your claim. Such a scam! This has been a very disappointing experience. Stay away if you care about your money.

I have had my policy for 3 1/2 years. During this time I have had 3 claims total. 2 I am unhappy with the result. 1. Plumbing System - I made about 7 appointments with the Plumber. He never showed up for any. 2. Plumbing Clogged - I was informed by SHW that no plumber was available in my area and to get it resolved myself, and to send them the invoice. I did exactly that but they told me to resubmit with a diagnostic report from the plumber. This was only for $130. Do plumbers give written diagnostic reports? I've never got one. SHW has never paid for any of my claims.

As soon as I inquired about a policy, I received a call from an agent. Jake provided exceptional customer service. He was able to answer all of the questions that I had. He was very knowledgeable about the company and policies. Communication was clear and concise. I asked how this company differed from other competitors and he was able to provide several examples such as 24/7 customer service in the claims department and that calls are not outsourced and are all based out of the United States. Overall a great experience signing up and the price is much better compared to my previous policy with a competitor company.

Jeff from Select was the first call I received from my search online. He was pleasant, explained the warranty coverage to me; how it works, the costs involved, the 24hr contractor response to all calls; supplied the senior discount & benefits as well as benefit to my veterans discount when paid up front. The service looks promising. Contract received digitally however, no receipt was sent.

Great service and value. Looking forward to a long lasting partnership with a great home warranty company. Jake was very thoughtful and answered all of my questions. Multi year policy is a great value and even better that we can transfer or take it with us to our next home.

I paid $46/month for 3 years. Had 2 problems. The first one hot water heater they told me to find repair company, pay them and then ask for reimbursement. The second was hvac unit died. 23 yr old unit had freon leak. I replaced it, submitted paperwork. They denied everything. Don't waste your money. Put your $46 in the bank instead.

Greg was very helpful and informational. He made it a no brainer for me to switch to Select Home Warranty. He explained my options and what benefits I will get from each. He explained pricing and billing so I will always remain covered. He even helped me get better coverage than I had expected by showing me features I hadn't even considered, but now can't live without. Thanks!

My experience with Select Home Warranty (SHM) has been extremely disappointing. My 10-year-old kitchen dishwasher broke down, and the repair could not be completed because the control board was either unavailable or on back order. Instead of replacing the appliance (which is not excluded anywhere in the contract), SHM informed me they are not liable for a replacement.

Christine contacted me and gave me lots of information. I said I needed time to decide and she said she'd call me in 45 minutes. I called back sooner and was unable to connect with Christine. I talked with Mark ** who gave me a good deal and answered my couple of questions and I accepted becoming a customer.

I spoke with Sam, he was very knowledgeable and he helped me with getting the best possible coverage! He was kind, knowledgeable and demonstrated great customer service! He was very responsive and helpful....He took the time explain everything to me!

Great home insurance company. Richard was awesome explaining everything. The reviews I read had some bad responses and plenty of good responses. Sounds like a very good home owners insurance company. Hope all goes well with our purchase.Thank you for being there for the people.

Lucas was very knowledgeable and easy to work with. He was even patient when I did not have my glasses. He had many options and fully answered all of my questions. Friendly and surprisingly easy inquiry. With service what it is today, great experience.

Daniel ** in Select Home Warranty is excellent!! He is not only professional and clear explaining all the plans, but also very patient in answering all my questions. Got a 5 year bundle plan to lock the rate. Hope in the future the repairing and claims with SHW will be taken care promptly and smoothly as the company promises.

Very easy to sign up, and my agent, Jake **, was very helpful and knowledgeable. While my service hasn't started, I'm already more impressed with this interaction than any communication I've had with my previous provider of 8 years. I'm eager to see if this exceptional customer service continues.

Customer Service was great on my initial call. The agreement and pricing are typical of the numerous other providers in this industry. I have no experience yet with the claims process, which will be the deciding factor in my evaluation and, hopefully, long-term experience and relationship with this company. So far, so good!

I have used Select in the past and have been satisfied with its service. I changed to a different company, probably because I was offered a good deal. Now they have raised their prices and I have returned to Select, which has kept very reasonable rates.

I was looking to purchase a home warranty and wanted to get quotes online. Within two minutes of submitting my quote, Ed ** reached out to me. He provided me with all the necessary information and offered the best price. He also answered all my questions regarding the plan and service. I hope and wish I get the same service like this through out my time.

I have file two claims and I haven't got either one of them fulfilled. They keep saying all of their technicians are booked. They keep wanting me to call a service company and then apply for a refund. I've repeatedly tried to cancel my policy, but they are making it difficult to even do that. So. Please avoid this company or I guarantee you'll regret It.

I submitted an AC claim on August 21, 2025, and as a resident of Arizona, where summer heat can be brutal, I expected timely support. Instead, it took several days just to get a technician assigned. When he finally arrived, he suspected a Freon leak, refilled it, and informed us that Freon wasn’t covered—so we paid out of pocket.

Sam was very knowledgeable and helpful in the process of getting a home warranty. He was extremely courteous and gave great advice on the selection of a policy to best suit my needs. This is my second home with Select Home Warranty and I will definitely give them my business in the future.

Had this warranty company for over a year. Filed my first claim on my only 4yr old washer. They said I would have to find my own tech to come diagnose the issue then they would reimburse me the money. I never got reimbursed. So now I'm upset, ready to cancel the policy because on top of not giving me my money you want to say all I can get for a $700 fix is $185 and my reimbursement ($100) is included in that, really!. So a week later I filed a claim on my septic plumbing system, had to find my own technician on that claim. Tech came out, diagnosed it, sent the bill to them for them to tell me they don't cover that part. So now I'm canceling this policy had the service department offering free claims discounts on my bill. Very poor company. Such a scam. Don't take care of their customers at all.

I had a pleasant experience with Keith **. He went over the appliances I wanted, reviewed prices and asked about veteran or seniors. He was very polite and professional. When I inquired if he could add lawn sprinkler, he did and gave me the additional price.

I spoke with sales representative at Sherman. He provided a couple options and additional discounts that I was not aware of. I’ve had a home warranty service before and checked with Forbes reviews to see who their top five warranty companies are, this company was the number one. The previous was listed as number five that I used before. Now I’m just waiting for service to get activated and start utilizing to give a better true review on servicing under the plan.

Fred was very friendly and knowledgeable. I have always had a home warranty, but was told that I can pick my own repair shop if I wanted. This seems to be what I am looking for. I will know more when and if I have to use the services. All my questions were answered. I just wish they covered Televisions.

Poorly trained phone staff. Dishonest contractors. Lot of marketing pitch. I had the poor judgment of getting a 5 year contract. Next to impossible to get cancellation. Everything is like pulling teeth. Like all insurances, the least they spend on you, the more money in their pockets. Misery and uphill all the way. 6 weeks later and move than a dozen calls, nothing gets done. They hear you, but they do not listen and do not document conversations. Each call you start from scratch and repeat over and over. Phony as phony can be. Exhausted. Save your voice and your sanity.

I had an excellent salesperson, Mr. J.**. He explained the program completely, as well as the various programs available. I was especially pleased to know I was eligible for the senior citizen rate. This warranty company has a plus BBB rating.

I made an incorrect review earlier because I was confused with the company. So far Mike and this company has done extreme patience with me. This has been totally my mistake and Mike was great. I’m getting two different companies confused and it’s happened at two times now maybe it’s because I’m really sick no excuses.

Worst place ever! In August, our air conditioning broke and not only did we have to pay to $65 for them to come out and look at it but Select Home Warranty said they have to mail out the parts to us. Temperature outside was 106° and inside our house was 90° and after waiting five days for the part to show up, it was broken so now we have to wait another five days for them to come out. The parts were free because it was included with our home warranty, but we had to pay labor fee fees. That is 10 days of waiting for air-conditioning when it’s 90° in my home. We told him that the air-conditioning guy said he can go get the part after the first one broke and they said, "Oh we’ve already mailed it so we can’t take it back so you will have to wait." I would not recommend this place to anybody and I’m going to cancel them.

Just signed up for a three-year plan with competitive pricing. Fast and no pressure sales experience. The agent was helpful in adjusting the plan coverage to follow my needs. The company is BBB rated, quite highly, and made it to the Forbes’ top list. I’ve not submitted any claims yet, but hope that the pleasant experience continues.

Good sign up experience. Fair price fit service call and monthly charge. Sales person was helpful and did not have to wait a long time to speak with a representative. I have not had to submit a claim yet so my review is based solely on a positive sales experience.

Ed ** was very professional and answered all of my questions. I felt like he is an honest person, and he seemed to really believe in the product Select Home Warranty is offering. Ed is a person I think I can call and rely on whenever I have a claim or question. Thank you Ed! It was a pleasure speaking with you!

Worst warranty company I have dealt with. Approved claim at less than half the cost, and still haven't received the check after a month. Roof claim, and no roofer sent after 2 weeks?? Don't pay out of pocket, as reimbursements probably won't happen!

I submitted a claim for my refrigerator on August 3rd, 2025, I noticed my refrigerator was struggling to cool or freeze our food. On August 6th, 2025, the service guy was late and charged me $70.00 instead of $65.00, so afterwards he said he was going to submitted documents that I needed a new compressor, never submitted the documents 14 days and counting. So, after 2 weeks that Select warranty made me wait, they finally sent someone else, guess what they didn't submit the documents nor could they be reached like the first service person. So, on the 22nd of August, I ordered a new refrigerator because about $70.00 dollars of my food went bad and refrigerator was using more electricity. Lastly, I had enough of Select Warranty and the servicemen and canceled my warranty. They charged me $50.00 to cancel after all their blunders and con-artist servicemen! DO NOT USE SELECT WARRANTY!! YOU'VE BEEN WARNED!!

I like the plan from Select home warranty and representative was very helpful to clear. 3 years was good to know and it’s very cost effective to home purchase as well. This really excited to see plan and customer experience going forward.

Jake was totally professional and went above and beyond to answer all my questions. He gave me a great offer and I cancelled my current warranty to sign up with Select. I wouldn't have made the switch if Jake wasn't great at taking care of all my concerns. Thanks!

A Lesson in Frustration. It seems that nearly every glowing review of Select Home Warranty comes from their sales team—the people who convince you to sign up. And to be fair, the onboarding experience is smooth. The domestic sales reps are personable, professional, and persuasive. But once you actually need service, the story changes.

I received great service from Cory **. He was very knowledgeable and professional about the service that his company provides. The information that I was given caused me to sign up for the service and I have shared it with other family members. I know of 1 family member that has also signed up.

Renewing my SHW contract was very simple and easy. The person helping me was helpful and easy to talk with and made the renewal very easy. The agent made me aware of opportunities to save money and was very helpful throughout the entire renewal process.

Great first experience, Charles was very helpful and the process setting up our new account was easy. Thanks. We would highly recommend reaching out to Select and review their various product base and services. Highly recommend them based on my personal experience.

The SHW Representative was very helpful and patient. Provided all the needed information I needed. He provided extra discounts and offers without me asking to make sure I got a good deal. He was not pushy. I didn't feel like he was trying to upsell or extract things from me, rather really wanted to help me.

SHW is absolutely the worst. I have had four claims over 2 years and all four have been denied. I don't know what the purpose of this scam of a company is. The first claim was for a refrigerator. Second was for a stove top. Third was for a water heater and fourth for furnace. I would stay away like this company is the plague.

I have purchased that homeowners insurance policy for peace of mind, but by the time I realized they were a scam, it was too late. I purchased several years bundled together. I realize things will break eventually and I didn’t want to wait until something happened to purchase a policy. It was a big mistake. They are not trustworthy, they provide misleading information and they pick the worst handymen for any jobs. Overall they are scammers. I could have replaced my appliances with the money that I paid them for the years I purchased the policy. RUN while you can. They are fraud and they are a lie.

I was looking for a new company & found this one. My last company was absolutely terrible! I'm glad I found this one, very nice & straightforward. Very friendly & knowledgeable. They emailed me & offered me a great deal. Too good to pass up so I made the switch.

Refrigerator claim. Sorry, we don't cover the ice maker. You think your fridge is covered, just because the ad has a checkmark next to fridge? Maybe not. Check the exclusions. Washing machine claim. The jury is still out. It looks like they MIGHT cover it, but our service appointment is next week to replace the pump. That makes it about 3 weeks without laundry. Their website says one of their chief strengths is fast service. Right. I think they might cover this one because it's just a pump, a small and cheap job. But we'll see. Microwave claim. Couldn't fix it because it was 10 years old, so instead they gave me $90. I bought a replacement for $400, a comparable one with nearly identical specs, both GE. The cost to install was $150. Their settlement didn't even cover the install cost. Plus I had to pay my $60 co-pay.

So far, so good. The salesman that I talked with was great. He had answers to all my questions. Luckily, I have not used the warranty yet. But with the answers I received, I'm confident that everything will go good when I need to file a claim. Thank you.

Paid for 3 years. Ac compressor went out. Select found a reason not to cover it. Canceled them. They tell me it was an electric issue which is was not. They have to test the compressor with an amp meter. If it's high amps the compressor is bad. They used that as the excuse nor to cover it.

As is often stated in reviews, if I could award ZERO stars to SHW, I would do so! This company has twice denied claims, based upon their technician reviews of over 5,000 miles away. In the latest instance (this month), while the local a/c company manager assured SHW that the a/c issue was NOT in any way related to freon/refrigerant issues, SHW nonetheless ignored the "local expert" and denied the claim, based upon what they "thought" happened.

I had an awesome experience with JP on the phone. So very knowledgeable, upbeat friendly. Definitely wanted to know what my interests were. Definitely knew how to satisfy my concerns. A very good asset to have on the phone and he wanted to make the sale. Love that. Could not have been easier to work with anybody else other than JP. So glad he answered my phone call. It appears to be a very good policy. Hopefully, I don't need it but I feel confident as he did satisfy my concern about contractors here in South Jersey. Thank you, JP.

The value of the protection plan and great customer service made my decision to go to Select Home Warranty easy. I was looking for a comprehensive plan that was both affordable and easy. Mr J. ** was very friendly and I recommend giving them a try. You won’t be disappointed in your decision.

I checked prices online and while I was considering if It was a good option I received a call from Henry ** - Senior Account Representative and he was able to reduce even more the pricing and complete the transaction over the phone - Easy and smooth process, really straightforward and honestly best price I could find for such a complete coverage.

Sam ** was extremely helpful in assisting us with selecting our plan. All without being pushy, too. Thank you so much! We’ve been researching different warranty companies and have been put off by the swarm of texts, emails and calls from other companies. We appreciate our peace and privacy.

Select Home Warranty (SHW) misrepresents its coverage during the sales process and systematically denies legitimate claims once filed. When my central A/C unit failed, I contacted SHW and followed their claims process. The initial technician they dispatched diagnosed a failed compressor that had tripped the breaker. However, after I declined his grossly inflated replacement quote of over $15,000, the diagnosis suspiciously changed. Suddenly, the contracted provider, —Comfort Air in Humble, TX—claimed it was merely an “electrical failure.” How convenient for SHW.

The customer service regarding renewal of my policy was very good. The agent was professional, knowledgeable, and offered several options. There was no pressure, just information. I wound up renewing my policy again. Shopping for a Home Warranty can be tedious and cumbersome. I recommend giving them a call.

I was online comparing Warranty companies and received a call from Lucas of Select Home. He was very knowledgeable about the service I needed and a pleasure to talk to. He got my policy premiums and service call fees locked in for as long as I have a policy with them which I thought was great. Was even told that I could use technicians of my choice if needed. That too was great to hear.

The signup process was quick and simple, and I was impressed by how easy it was to customize my plan. They offered helpful add-ons and included all the coverage I wanted, making the entire experience smooth, convenient, and stress-free. I will consider renewing next year.

I recently purchased a warranty from Select Home Warranty. I usually don't complain online, but feel that my experience with them needs to be shared with as many potential and current clients as possible. This is a SCAM, they reject covered claims and will not honor the contract and have poor customer service. My first claim was on HVAC this summer.

Been trying to procure a warranty for my home for months, to no avail, no one seemed to want to be bothered responding, until today. I applied online and spoke with Mark who activated the account and offered me additional savings. A good experience. Thanks Mark!

THEY are the worst we have ever dealt with. Most customer service reps speak little to no English. They refuse to pay on legitimate claims. Will not be renewing and will tell everyone we know not to use.

I'm so frustrated with this company. Every time I place a claim, they say it's not covered. When I first applied for this warranty I asked these questions and I was told that it would be covered. I called today as I noticed my furnace is leaking. They don't cover leaks, so now I'm stuck with a bill I can't afford. I'm sick of complaining to them how will I know that the furnace would develop a leak. Didn't even send anyone out to discover what is causing the leak.

Good experience. Looked up discounts that applied to me and should be less expensive than a previous company while providing better coverage. I don't know of any repairs needed, but I know my air condenser compression is old using R-22 so it's only a matter of time before I will need the warranty.

Jake was gracious and professional and presented all applicable alternatives to me. When I did not choose to purchase a greater service term, he was understanding and gracious. Jake is a pleasure to do business with. Jake was prompt in sending back the material.

Great information on warranty info, explained very professional rep service with detailed info, explained with cost and benefit and coverage cost out of pocket expense and provided discount on paying in advance and or military veterans discount for services.

!WARNING! Select Home Warranty is awful! Terrible service, denial of covered claims by procedures that are ridiculous, trying to charge you a fee before they will let you talk to the person who can cancel your policy. Trying to get just one legitimate covered claim taking care of has taken months with many phone calls, emails, and mailings from me and it still did not get fixed. Several technicians that I called and talked to who came to my house said that Select Home Warranty underpays so contractors will not accept a job from them and then it is put on you to try to get someone to come out and then it's a whole tangled web process to get that claim covered and reimbursed.

I have a service call for a shower leak. Initially, there was confusion on what exactly was covered in my 5-year contract. After, some frustration on my part, customer service contact, Joyce, was helpful in resolving the issue and updating my initial contract. Paulina, another customer service contact has been amazing in keeping me informed and also assuring that Select Home Warranty would meet the commitments they made to me. In these financial difficult times, Select is doing a great job in achieving customer satisfaction.

Lucas was very informed and he helped me to finalize my plan real quick and offered me a great deal... He explained all options to me and inform me about the optional coverage that will provide me better coverage. All in all a great experience with him.

The experience I had with this company seems a scam on what they are willing to pay. I have had my dishwasher for 4 years. Motor went out. Cost is $675 in parts. The company is only willing to pay $175. They say it normal wear. Bunch of BS. I spoke to the repair rep and he mentioned they really have not been paying for any repairs. Be very careful getting a policy from this company....

Do not be fooled by the paid Forbes advertising that I fell for. The only thing they are the best at is STEALING your MONEY. We signed up with 4 accounts. One primary home and 3 rental properties. We were promised the world at sign up. The sales person ensured me that he would take care of anything and he had all this pull and that we could use whoever we want. 5 months later we had a water heater heating element go out. they were adamant about using their contractors. Even though I said we were told we can use ours they just played stupid acting like they had no idea what I was referring to at the claims call center overseas. I am an immigrant myself but let me tell you. I cannot stand these overseas call centers. Half the time you don't understand what the hell they are saying and they are rude because they know you will never speak to them again.

They did a great job explaining everything to me. Very happy with the help I received. They were professional and competent and made the details of what I was needing very clear. I appreciated how I was treated and will be sure to share with my friends and family.

I had Select Insurance for 2 years when I decided to use their service since my dishwasher broke. For a month I been receiving only promises and excuses, I called 8 times for estimate and nothing was done. My A/C strarted having issue and I again addressed to Select Home Insurance. They didn't help me at all (their technicians been back up) and actually refused to reimburse cost of job done by different company. I will not recommend this company, I had a worse experience with them, only lost money and time and earned headache. So, if you're looking only for promises and excuses, that is the right company.

Very easy process to get signed up, much more reasonable than our previous home warranty company. Person who worked with us was very easy to work with. What else do they want, we had a horrible experience with our last home warranty and are very happy to have this new company. They are rated very well with Forbes and Better Business Bureau.

Was very easy making my decision on going with Select after comparing with 3 other companies. Type of policy I was wanting. Mike answered all the questions I asked. Hope I have a long relationship with Select. Wife and I are happy with our decision.

Don’t become a customer with this company! Had an emergency flood, and had to get a plumber there asap. They denied my claim. They will not return call. Was told 2-3 hours, ended up be days. Their customer service is the worst! Very difficult understanding any agent you talk to on the phone with the language barrier. In stressful situations doesn’t make it better when these communication barriers are in place. As soon as my other claim is processed/ or most likely denied, will cancel service, and have them refund the remaining.

Very disappointing. They depreciate any equipment you “insure” before payout so no point if you have old appliances. You won’t get anywhere replacement cost. They don’t pay service techs direct. You have to front the repair cost and you may wait 4 to 6 weeks to get a reimbursement. If you terminate coverage they are going to deduct $75 for a service fee AND reclaim any payments they have issued for repairs. I was issued $125 for a dryer replacement (depreciation). When I terminated coverage 7 months later for unrelated reason they deducted $75 and took back $125 from my prepaid premium!

First, I should be able to file a claim online. I shouldn't have to speak to someone who can barely speak English. That makes things so frustrating. 2nd, if I'm unsure of a make and model on a a/c unit, that shouldn't be a disqualifying factor. I attempted to put in a claim for my mother's property who lives in another state and received attitude because I didn't know the make or model of the a/c unit. Very unprofessional! This entire claim process needs to be fixed, especially with fluent English speaking customer service reps.

Mike ** was professional and courteous. He answered all my questions thoroughly. It was a pleasure doing business with him. Since I just signed up for the service, I cannot rate its performance yet, but if the company is as great as Mike ** was, I'm sure my rating would be exceptional.

Horrible company to deal with, they find ANY WAY to get out of paying a claim. It's a joke to think you will be receiving any money to help with your home. They even charge you a large sum to cancel the policy??? Should be put out of business!

My experience with SHW was great. The representative was nice, and professional. He understood what I was looking for and assisted me in getting the right plan for me. I was nervous about switching over to another home warranty company. But it was time for a change, I do believe they have my best interest, I think I will be pleased with this company.

Mike ** listened to my recent experience with another company and addressed my concerns from my bad experience. I appreciated his willingness to let me speak and then systematically address my concerns. I look forward to having you selected as part of our housing experience.

Mr. ** answered all questions I had prior selecting and opting for Platinum coverage. Asked all questions and also given opportunity to discuss further with family to make final decision for the great plan. Will expect the impression on first service call.

Select Home Warranty is a complete and total SCAM! They do not operate in the UNITED STATES and are a TOTAL SCAM. STAY AWAY. All reviews online are FAKE. Go ahead and try to call their 'toll free number'. It is OVERSEAS and they WILL NOT even speak to you.

My AC motor stopped working, fell down and blower got damaged. Insurance company denied the claim because it is considered as a wear and Tear claim. This is not the first claim that denied. I got denied for my water heater because it was too old insurance company to fix it and worth nothing.

They refused to cover a majority of items that are listed under "covered items." After their "qualified" HVAC contractor came to my house to inspect the west side system and found nothing, I had a reputable HVAC company come out and they found numerous items that needed repair or replace. Select said my a/c system needs to be upgraded and yet, when my tech came out and turned on the a/c, it sparked and could have started a fire had we not been their monitoring it.

Jake ** was very thorough in explaining the advantages of 5 year contract with a locked rate for future renewals. He provided the details of what is covered and in addition roof leakage coverage was added for free. Copay was also lower than the other companies. I read few other reviews from existing customers and felt comfortable to go with Select Home Warranty.

Brett ** was very personable and explained everything thoroughly. He was very patient while discussing all of the options available to us. The discounts helped to make the plan more affordable. I would definitely recommend this company to family and friends.

I just renewed my two home warranty contracts with Zachary, one for my Indio, CA., and one for my Flagstaff summer home. He was very helpful, professional. And knowledgeable, finding me the best deal with great discounts. He gave me several options to choose from, and each of them just got better and better. I'm very pleased with Zachary's work and with what I ended up with.

I purchased the 3 year plan. I had to use the service for a dryer repair. I contacted the company and had to wait almost week to get someone to come and look at the dryer. The man came and found the issue. He then contacted the company to have them place the order the parts. They waited 2 days to order the parts and then told me it would be 3-5 days for the parts to arrive. 7 days later and still no parts. I called them at least 4 times for an update. Now I’m told that they order the parts again and it will be another 3-5 days!!!! Do not go with this company. It is a SCAM!!!

I was shopping for a new home warranty and I'm so glad I got a hold of Adam with Select Home Warranty. He shared all the details of their home warranty program, helped with informing me of the military benefits as well they offer! Adam was very personable, friendly and not pushy! I look forward to having Select Home and Adam as my warranty company for the next 3.5 years!

Mr. ** was so nice and patient. He answered all of my questions. Mr. ** was informative about the Company. He actually he help me save money. I was trying to get coverage for something I didn't even need. I pray my new relationship with Select Home Warranty is life long. Thanks Mr. **.

I was very pleased with the way Lucas answered my questions and was very patient as I considered my options. I had looked at other companies and felt this was the best option for me. I like the fact that I can use my own service technicians, as I feel comfortable having them enter my home. Looking forward to working with Select in the coming years. I would recommended Select Home Warranty to my family and friends. The ease of obsessing the answers to my questions and concerns was very much appreciated. Lucas never made me feel like that I was not a relevant question.

I had to contact this warranty co. for additional info. regarding my policy # **. To get all the details of everything listed on my plan. I just received an email about this. Since I am a new customer, I am looking forward to have you as my home service repair co.

Had a very good experience over the phone getting set up. Daniel was very kind and very helpful. May different options and great discounts for multiple years of coverage. Pricing is very fair, especially for the level of coverage. Will definitely be recommending to friends!

I had been using a home warranty company which did not seem to cover basic needs and utilized lower max coverage per item. When it came time to renew I researched the top rated home warranty companies and found Select to be at the top of most ratings. contacted by email and followed up with phone call to Richard. He was knowledgeable and laid out the coverage and max coverage very clearly. the price is very competitive and the switch was completed in less than 30 minutes. Thank you Rixhard

Select Home Warranty people are rude and it's a Scam. I bought this warranty for 7 years in advance and I place a claim after so many years for my Garage Door opener. They first took a week to get someone to come and find out the issue. We paid $65 dollar also and then they tell the technician to start working on the issue as it is approved.

Do not use this company. It is so many things. They don’t tell you about this in the contract like they covered the refrigerator not the icemaker. They also don’t tell you as they said the dollar fee to cancel the contract. It is the worst mistake I ever made switch into this company. There is so many things that they do not cover even with a platinum program. There are so many better home warranty companies that you can use compared to them.

I have a cracked pipe under the house that is spraying water on the sub flooring. I summitted the claim on 12 days ago so I can get the pipe fixed and stop the leak. They keep wanting a serial number for the unit. There is not unit. It's a small portion of a pipe. I'm still waiting to hear back from them. This is a fairly common straightforward repair. So far, none of the customer service reps in the claim department can figure this out. They don't even understand the type of piping the was used and the type that will be used. I keep getting the runaround. So, I'm not impressed. I was told all I had to do was call their number and they'd take care of the rest. Well that's big lie!

Worse home warranty Select Home Warranty based on 3 claims experiences, they only pay USD 100 for replacement and their claim department, technicians and parts supplies. Always use the statement obsolete equipment to avoid the repair or replacement of course within the contract.. Other companies cover replacement USD 2,000 to USD 4,000. In my 3 bad experience the Worse company to have home warranty is Select Home Warranty.

This warranty is a waste of money. My washer has two issues requiring two separate $70 service calls. Although my washer would not work, the repairs were deemed not critical to the operation of the washer. After MANY phone calls and hours on hold, etc. they offered me $150 for my $1300 washer. Between the policy cost and service calls I am out over $600. Waste of time and money. Plus customer service is inept.

This company is a scam. Avoid them. Two of the burners stopped working in our stove - we cannnot turn them on or adjust the temperature on them. The contract states that “all parts” are covered. We paid the diagnostic fee and a tech comes out and says it cannot be fixed so the warranty will buy us out for a new cooktop. Well, they denied the claim, pointing to a completely different section in the contract saying that our problem is excluded. When you read that section, pretty much every single item on everything in your house can be excluded. It’s very vague and uses puffery language that they can hide behind to stop covering what they promise. Total sham of a company - avoid the mess by avoiding them.

I had them for years. The one time I need them they said they don't cover hvac or any leaks. The drain pipe is part of the system. Then when you want to cancel they do everything to keep you. If you're good you don't act desperate. My hose got wet and moldy. I finally got someone out. I made a Bbb complaint and they did pay me back but I still won't use them. Beware.

I have been searching for a warranty company for the past few months. After speaking with Sam he assured me that I would be making the right decision with select. I was previously with another company and their prices went up drastically. Thank you Select for meeting my needs.

I submitted a claim on 8/16 and the initial response was that the claim was not covered but when I followed up later they then say it was covered. It would have been better if they had followed with me to make sure their initial decision was correct.

Select Home Warranty is a "sham"! They are not responsive when they are in the wrong and owe the consumer money. They send someone to your house for a repair, the supposed repairman takes pictures and leaves--stating he will get back to you with a part estimate, and then calls Select and states the appliance part is under warranty--which is totally untrue. So Select won't fix the appliance (refrigerator) using the warranty clause in its contract as the excuse, the manufacturer states it is NOT under warranty and wants $490+ to come out, the original repairman takes off with my $60 and states he cannot talk to me further, and I am left with a broken refrigerator for over 10 days while they go back and forth.

I purchased 3 separate policies (one each for unique properties). Within first 60 days of coverage my clothes washer stopped working. I called and Select Home Warranty (SHW) told me a technician would be assigned. A few days later they told me I had the option of finding my own technician. After several more days they told me I HAD to find my own technician. I did and emailed them the estimate on Aug 11. Told it would take 24-48 hours to approve. After several calls, I was still waiting on approval on Aug 18 (20 days after submitting the claim)!

I had problems with air conditioning. I called Select Home. Several weeks went by. No technician came to the door. A month and a half went by and they say, "Get your own technician and we’ll reimburse you." I got my own technician. He charged $99 to inspect. The claim was deny. I called him back and told them that they promise to reimburse what I pay the technician. False promises. Be careful there. This company is nothing but a mob and they know it. It is not worth it. Customer Service below Dirt, If you’re looking for a home warranty company. Ask around, PS I have been maintaining my air conditioning unit to this companies they want a sure if I technician to common water. The condenser in charge you $95 where you can do it yourself and keep it clean because of these issues they will decline your warranty. Be careful Guys.

I have just renewed my home warranty insurance in just 5 minutes. My agent Ed ** helped me to select the best coverage with the best available discount. It was one of the best experiences I have had with an insurance company, if not the best. Thank you, Ed & Select Home!

I had the pleasure to work with Tony G from Select Home Warranty. He was courteous and patient to answer all my questions professionally. The call lasted more than 30 minutes and he explained the policy and coverage details clearly. Finally he was swift in getting the policy contract ready and completed. It was a nice experience working with Tony.

I just bought a home. Single woman. Bought this policy because they told me 48 hours to come fix any appliance for $75. Now they won’t send anyone to replace my garbage disposal. They will reimburse me for the unit but not labor to get it installed. I am so upset. I feel swindled. I paid for a year up front. I am on a fixed income and can’t afford to waste any money.

All I have to say is I really like the app and everything that goes with it but for some reason you guys always try to take my email and say you're going to give me those back but I never see it so you have to tell the end of tonight give me back my clean your email or I'm closing this 18th down get my own money from each other and if they don't then I'm going to take you guys to court. What was that.

The salesperson was excellent. Was a very reasonable price and he went out of his way and went the extra mile. He had tremendous knowledge of the product Select Home Warranty. He understood the competition and explained how Select Home Warranty was the better choice. Also mentioned the awards and ranking of Select Home Warranty.

Best coverage and price for the time span. Always available on phone when I call. Very professional. They extended my coverage over a year when I renewed my warranty a few months early. I have called them twice and the people I talk to are knowledgeable and courteous.

When I called to start my account the process was quick and easy. They answered the questions that I asked with accuracy and ensured that I was satisfied. The price was very much reasonable. I was provided with all the information that I needed for any future claims.

I called several other Home Warranty Companies prior to Select Home Warranty. I chose SHW because the agent I spoke to explained everything and answered my questions. Also, most other warranty companies cover your septic but we have a grinder. SHW was the only company that covers specifically the grinder pump.

Select Home Warranty often delays or dismisses legitimate plumbing claims. Reviewers everywhere—including on the BBB, Trustpilot, Reddit, and in industry reviews—describe slow responses, claims denials, and low payouts. My mom’s experience aligns with this pattern: she was repeatedly put off, told she’d be reimbursed, but never saw a dime. When she tried to cancel—even though she hasn’t used service—they won’t allow it, and a $75 fee still applies. Their customer service is unresponsive, makes excuses, and calls never get returned.

I have zero experience with a claim with the home warranty company but the sales guy, Ed was helpful and nice and only slightly pushy. Once I said I wasn’t going to buy a 5 year plan he would talk to me about a year plan. I shopped around for warranty companies and ended up with this one.

You need to make sure for yourself that what they say they cover is actually true. One thing in particularly they don’t cover tankless water heaters. They don’t cover the full cost of repairs within so many days of your coverage. Just make sure you read the entire policy.

This review is for customer service with Select Home Warranty. Customer service was very professional and the gentleman explained everything in detail and sent my documents over on a prompt basis. I chose this company because of what others had said and many things were positive.

Don’t waste your money. They always find a way to deny the claim, so I’m out the $60/fee paid to the contractor to come look at the issue and submit the diagnosis and estimate to repair or replace. Denied for a roof leak, even though I paid the premium for the roof to be covered. Total waste of time, money and nerves. BUYER BEWARE. Another $60 wasted. 👎

I was looking for a policy online and found Select Home Warranty had good ratings for this service. I was contacted directly by their representative and he was very helpful describing the policy, costs and how it works. I signed up. All was professionally completed in a few minutes.

Very friendly service. Answered all questions and provided good detail. Renewed my warranty based on 2 past events with the microwave and dishwasher. Accurate and fast repair. Comprehensive coverage for most of the house leaves my wife and I feeling secure.

Connor was very professional and very knowledgeable. He gave me all the plan options and prices. The pricing was very affordable. I was also able to add on additional coverages. Hopefully, I won't have issues with this waranty company that I've had with a previous one.

I enjoyed working with Bruce to get another policy for my other property. I haven't had to use Select Home Services but have confidence that it'll be high quality. The pricing is appropriate and Bruce's promptness to call me back when I emailed him was impressive.

I called because I heard of the home warranty online and it piqued my interest on saving some money in the event of something happening to my house and its contents. So I did research and I called Select Home Warranty and I got in touch with a gentleman named Mike, a sales representative. We spoke about all that Select had to offer and he closed the deal and here I am. Such an easy experience and he knew all that was covered and gave me peace of mind purchasing this home warranty.

Extremely disappointed with SHW. I came home to my air conditioner not working. I submitted a claim immediately and did not hear from anyone 72 hours later. I decided to get someone in to fix the problem (actually pretty easy) which was a bad circuit breaker. I could not wait until someone called me back to come and fix the problem. It was 95 degrees in the house in the middle of summer. I paid someone to come and fix it and was told that in emergency I can do that. SHW actually sent me an email to that effect. However I just got another e-mail saying that I will not get reimbursed for the work done.

I submitted a claim on July 30, 2025 in reference to my HVAC system. I got an automated email response that very same day at 8:06am from the dispatch team that they were going to send out a local technician to diagnose the problem of my HVAC system. Shortly after I got that email, I got an email from the resolution team at 1040am declining my claim with some quote of the policy. They provided me a number to call if I had any questions. I called the resolution team immediately and asked them why my claim was denied. They stated they don't cover condensation leaking. I told them it wasn't condensation leaking and explained what was going on. Suctioning up gallons of water at one time is not condensation leaking. They did not want to hear it and continued to say they were not going to accept the claim.

Was customer for over 3 years. They pretty much didn't cover much. Sent a rude contractor once who refused to do repair work and still charged service fee. They said they could change the contractor but would take more time. Another time, they said they will cover only a small amount as the item was old. After canceling my coverage with them, they charged $75 cancellation fee even after over 3 years. I told them and wrote an email that I revoked credit card authorization for any charges but they charged the credit card for cancellation fee anyways. Their customer service is horrible and feels like your words are falling on deaf ears. Stay away.

My AC stopped working, filed claim with Select Home Warranty, they dispatched a Heating and Air conditioning company to come out to do the repairs; But this company had negative reviews and would not trust them to repair my AC. I have informed Select Home Warranty about my concerns and told them I was going to find a company to do the job. The lady from Select Home Warranty told me she understand; so, I went a head and had three company came to the house and provided estimates. All three companies affirmed that the AC is over 22 years old and had major parts broken, and they strongly recommended a replacement. I hired the lowest cost company and replaced the AC for $5500. Select Home Warranty rejected the claim and would not agree to compensate, claiming I did not receive prior authorization from them!.

Spoke with Gavin today, he was very helpful. He asked many questions about me & my needs & wants without getting too personal. Gavin got me a great 3-year policy and numerous discounts. I would highly recommend Gavin if you are lucky enough to reach him.

This company will offer you a $500 replacement for your $2500 washing machine. We called with our ac and heating acting up and they denied the claim stating they aren't covered yet my plan says right on it that they are covered. We are in the process of suing the company for breach of contract. We are suing for $10,000. BEWARE this company is a LEGITIMATE SCAM! Also check the BBB rating. It's terrible as they don't answer the complaints.

Almost a scam, read the fine print, they don't cover almost anything real, or will say we cover the part but not the install, or that particular part is not covered, tried 3 different claims over 3 years and they paid for none.

Select Home Warranties representative was very friendly, knowledgeable and accommodating. He went above and beyond to find all applicable discounts and worked with me on all possible plan options. I am expecting an excellent experience moving forward.

The ABSOLUTE worst home warranty option. Do not even consider them for HVAC! My husband is certified to change filters and to do annual maintenance but due to him not being a HVAC tech they only covered $150 of the HVAC out of $9150. They will only send funds once repaired. Also, if they cancel the policy there is a $50 cancellation fee on top of that! Terrible doesn’t even explain them.

Select Home Warranty has a lot of great options for service, coverage, pricing, etc. Worked with Adam to get a contract in place. He was very knowledgeable and provided excellent customer service. Having a home Warranty really helps bring some peace that my appliances and major systems will be covered in case of any issues needing repair. So very happy to have service now thru Select – and recommend you call to talk with Adam.

I recently had a plumbing stoppage. They really needed to jet the main line, but put in for a snake of the line for about $560 thinking more likely to get approved and less cost. When they called it in to Select Home Warranty, they only wanted to approve $165. Seriously, they're going to pay 1/5 the cost. That's a pitence of the cost. This is why contractors hate dealing with home warranties. I had another company come out that had been here previously and they did it as courtesy as I had them put in an access above ground while they were here. I will be looking for a different warranty company.