Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed Feb. 19, 2019
The representative was friendly and professional. Kevin ** was able to answer all my questions regarding the home warranty that Select Home Warranty offered. He offered special deals depending on our status. Not having used them before I cannot talk on how they handle calls for service or handle claims. It appears to be pretty straightforward. At this point I would recommend a friend. Hoping all works according to the information I was given.
Reviewed Feb. 19, 2019
I used my service for the 1st time last weekend, I called at 1:00 am reporting heat pump issue on Saturday, got the call from a contractor at 10:00 am the next day with email verification early in the day. The contractor showed up on Monday and had to return back the next day for few testings. Turns out my thermostat had to be reset. The repair only required the thermostat to be reset, and I am up and running as of today. Thank you, for the quick response!!
Reviewed Feb. 19, 2019
Nathan ** was very professional, and courteous. He explained everything we would get, and made us feel comfortable as to the authenticity of his company. The rates for our policy are lower than any other warranty company we checked with. Thank you so much for the great service. We just recommended a family member, and they got the same great deal. Hopefully we have many years of worry free issues. This policy is saving us thousands of dollars, and giving us peace of mind that when something breaks, we will have great service, and the repair will be painless. We would recommend Select Home Warranty to all our friends and family.
Reviewed Feb. 19, 2019
The ice maker was dispensing only crushed ice, even when selecting cube. The customer service agent took our claim. The next day received an email stating ice maker is not covered by our plan. Why was this information not told at time of the initial call? It would have saved time, plus we would have not had to call back (after getting the email stating ice maker was not covered) to insure no local contractor would contact us concerning repairs (or get charged the $45 for our portion of our service call).
Reviewed Feb. 19, 2019
In applying for a Select Home Warranty I found the customer representative to be very fast, very helpful, and knowledgable. He answered all of my questions and easily set up contracts for two separate homes. I believe the programs for both of my homes is a good value and I look forward to the peace of mind Select Home Warranty will give me.
Reviewed Feb. 19, 2019
Zachary was excellent in giving me multiple options and working so hard for our family. He answered all of my (many) questions, and was patient in doing so! I also like printing off the contract and coverage described for our home. I like immediate feedback and documentation provided. I highly recommend your customer service, especially Zachary! Thank you for allowing me to be a part of your awesome company! I will definitely recommend your company to anyone searching for a lot of coverage and a great experience for a great price!
Reviewed Feb. 19, 2019
They got back with you right away. It was easy set up and the coverage was good then I added my second home and got a discount price so overall I would rate them at five and it’s nice not to have to worry about anything breaking down that you can just make a phone call and somebody will be here soon as possible. And plus I checked the reviews online and they all have good reviews so that made me feel good about picking them.
Reviewed Feb. 19, 2019
The setup process was great. David ** was very informative and a pleasure to work with. I was very pleased with the 5 year plans price with a 6th year free. With that I also will be locked in for life with a $45 service fee. Much better than the 2 other places I had called. I’m looking forward to knowing I’m protected for the next six years. I would recommend this deal to anyone who wants the comfort of knowing their home is protected.
Reviewed Feb. 19, 2019
The people I have spoken to on the phone have been top notch and all my questions were answered quickly. I reviewed several other companies and Select's customer care won me over. Hope I never need them to. I'm glad they are there if I do. In looking over the coverage this company seemed to offer the most for the money and the additional months beat out all other companies. The price is the same as others but the coverage is more.
Reviewed Feb. 19, 2019
Fred was excellent in giving me a full review of the services and shared multiple price options. It was due to his demeanor that I signed up for 5 years and his reassurance of the intended coverages and waiving the $75 fee to cancel after 39 days. It is not likely that I will cancel, but I felt more trusting when there is not an admin fee to cancel. We discussed a variety of potential scenarios so that I fully understood how the plan and coverages worked. I was very concerned about the renewal pricing which Fred put me at ease when he said the prices is fixed at renewal unless I add additional items to be covered.
Reviewed Feb. 19, 2019
Sam the salesperson was very helpful in answering all questions and concerns regarding covered items. Salesperson was very knowledgeable and very flexible in helping me pay for home warranty. If I need the service for which I purchased I will have further comment. However, would like to have hard copy in my files. I was really pleased with roof coverage at no extra cost along with two extra months plus one other month.
Reviewed Feb. 19, 2019
My representative was very informative about the plan. Told me about specials that were there for me if I chose to accept. I was not pressured about accepting any of the offers. The gentleman was a real pleasure to work with. He is definitely an asset to this company. I now feel comfortable knowing if anything that goes wrong I have a reputable company to assist me. The coverage covers so much in a home.
Reviewed Feb. 19, 2019
This winter I had a call to fix my heat - then I called the Select Home Warranty and they assigned someone to my job right away. Select then sent out a technician someone. Tech guy called me with 24 hours and tech guy fixed my heat in less than a week. What a performance - awesome work guys!! Just great! You guys are great! Thanks a lot and keep us safe!
Reviewed Feb. 18, 2019
Signing up was quick and easy! They have competitive pricing and great customer service! I was able to get coverage the day after my last warranty expired! Watch out for the 30 day hold period though!
Reviewed Feb. 18, 2019
I decided to get this plan because it covers what I need for my home. The rep answered all my questions professionally. He offered discount if I could pay for a year in advance. I could get 14 months for the price of 12 months. I had been considering getting a warranty for several years. I am glad I chose Choice for my warranty. He also gave me a senior citizens discount which was greatly appreciated. I will share what I have learned with others.
Reviewed Feb. 18, 2019
I required my HVAC to be looked at due to increased energy bills. I called SHW to create a claim which was done quickly. The first company they provided me failed to show up to our scheduled appointment. I called SHW to coordinate for a different technician/company to look at my system. So far I have been pleased with their work - but the real test will be when I get my next energy bill and whether or not it has been reduced.
Reviewed Feb. 18, 2019
The customer service was very pleasant and he was informative, helpful and courteous. Answered all my questions. He was patient and not so pushy like salesman can get. The prices were reasonable for the coverage. They offer a couple of different packages but I would recommend the platinum package. The person you speak with can definitely help you choose the proper package that will fit your criteria. They also offer discounts you can ask about the variety of discounts they offer or have available.
Reviewed Feb. 18, 2019
Alan ** was very helpful. I called him several times with questions and he answered them all. He offered me all possible discounts and I ended up buying a policy. This is my first home warranty so hopefully it will be a good experience and coverage will be as good as presented. They are good at their job but he for sure knows what he is selling. It is always nice to communicate with a person in the know. Thank you.
Reviewed Feb. 18, 2019
I had a very good and prompt experience. I was given full disclosure on all costs and Coverages. Overall it was a good productive call. Fred ** did a very good job! They cover everything from appliances, to utilities to ductwork and including a 2 month coverage. It's of great value especially as I was selling my home. I would recommend Select Home Warranty to anyone who needs to buy some good coverage options!!!
Reviewed Feb. 18, 2019
Excellent and honest service. Stopped me from making a big mistake with another home warranty company. The agent that called me was very informative and told me things that were not even mentioned by the last company that I signed up with. I have signed up asap with SELECT and hope to be with this company for many years. I signed up for the platinum plan which seemed to give us the best bang for our buck.
Reviewed Feb. 18, 2019
This morning I called for contract with Select Home Warranty. Right after asking for a quote an agent called me. I asked details and he gave me answers to clear in my questions. He explained about what I have to understand about the contract, when it starts for coverage, and how much it costs. He sent me e-mails along with his phone numbers. I am pretty comfortable with my contract at this point. And I am looking forward to seeing faithful and proper service from Select Home Warranty company. Thank you and be prosperous.
Reviewed Feb. 18, 2019
I am truly one of the victims of Select Home Warranty. I have never ever been deceived this much in my life. They first increased my deductible and then claim that it is what it is until I showed the proof. Then they had to reduce it for the next order. However not only they did not such thing, but also they didn't reimburse the difference in the previous deductible. Also they refused to pay the contractor because of this and that **. So all in all, they never paid nothing however I have issued three claims so far. I blame customer affair for this because of all those fake reviews. People, stay away from them. They are the worst you could ever experience.
Reviewed Feb. 18, 2019
Daniel was awesome to deal with. We are doing another home warranty on another property as we speak. **. He was courteous and professional. I was so comfortable with him that I had him email me his direct information so that I could deal with him again. I look forward to using Select Home warranty again in the near future as we provide warranties on all our flip homes and new construction houses.
Reviewed Feb. 18, 2019
Would like to see the terms of the contract, meaning I opted for the 5 yrs and I told that if I cancel for whatever reason, I would be charge roughly $291 and the rest ($1459) would be refunded. This is not mentioned in the contract I received. The remaining coverage, cost for service call are clearly spelt out.
Reviewed Feb. 18, 2019
Called to renew our policy and Ray answered the phone. He told us it would be $399 for another year. We asked if there was a senior discount and he said he would give us 2 more months for that price. He was very helpful and very polite. We will recommend your company. He told us if we have any question or if there was anything else he could help us with to give him a call.
Reviewed Feb. 18, 2019
Quick and easy. Got a great locked in price. Time will tell if the warranty is as good as it is supposed to be. Representative, Abraham, was very helpful and put up with all my endless questions and offered me a great deal. Company seems decent to deal with. Got a few other extras I was not expecting. Review is subject to modification or removal once I actually experience service from the company and contractors.
Reviewed Feb. 18, 2019
I was very satisfied with the sign-up procedure. The representative was very forthcoming and his explanations were easy to understand, I look forward to a rewarding experience with your company. I also like that I can just pay my entire year's fee at once and your satisfaction guarantee. If any of my friends need your service I will tell them about my experience signing up with your company. Since I have not required any service I obviously cannot relate to someone else my satisfaction with any service received. The fact that you received an award for service is pleasing to know.
Reviewed Feb. 18, 2019
Great, quick response. Knowledgeable and professional. I had heating air boiler failure during cold winter season. I was reached by the phone in next 2 hours after submitting a claim. Next day I scheduled for inspection. The inspection went safe and professional, they called 30 min before they arrived. They had a ladder and all support tools to perform safe and effective visit. The board failure was diagnosed and it's on order.
Reviewed Feb. 18, 2019
I like the warranty. The waiting process is too long. Once you can reach someone on the phone. You have to wait again after you start a claim. Then wait again for technician to call you. Then wait again after the technician come out. Then wait again for results. Then wait again for reimbursement. Still waiting. My first claim to fix my dryer was so much quicker and easier. I am not so happy with the second claim for my washer. Too long for the problem to be resolved. Two weeks is too long. Please work on a speedier process.
Reviewed Feb. 18, 2019
Just purchased a month ago and have not used. Sales was not too pushy and answered all my questions with knowledge of the product. It will take some pressure off me with this in place, as long as the product holds up to the reviews. I would usually like to use the service before I recommend the brand name, but it is rated #1 and took the chance. Will report back with results once they are in.
Reviewed Feb. 18, 2019
Customer Service was great. Took time to explain and had patience explaining. Will recommend. You have trained your staff well and they show experience in their conversations with your customers. Very professional and understanding throughout the explanations. Thank you for taking the time to go over every detail. Looking forward to tell my neighbors about your company. The value is very competitive and coverage is complete. I will recommend to my friends. You take the time to explain and go over everything and you do not rush at any given moment. Customer service is well trained and have the knowledge to explain any question asked. Great job, excellence.
Reviewed Feb. 18, 2019
I recently had to look for new home warranty coverage. I was extremely impressed with the professionalism and helpfulness of the employees of Select Home Warranty. They were so good and easy to work with that I bought new warranties for two homes. So far, I'm very happy with them. Not only were the agents very helpful, but I was able to get 15 months of coverage and start it as soon as the other ones expired.
Reviewed Feb. 18, 2019
Signing up for the service was super fast. So far so good! Chase walked me through every step of the process and was very helpful when answering my questions. I was cautious at first because of their quick response, but it worked out great. I didn't want to give my credit card over the phone, so he was able to email me the details. I did a quick search and saw many great reviews. The fee was very reasonable too. Having this type of protection is a nice option in case something breaks. Hopefully, I won't need it.
Reviewed Feb. 18, 2019
Customer service representative provided me with tons of options at great prices. I appreciated how much he wanted to try to find me the best deal but at the same time I felt like I was being pushed - he was definitely pushing a hard sale. I continued to explain that I could not afford to do more than what I was signing up for but he kept pushing other offers. If it wasn’t such a good deal I probably would’ve hung up on him long ago.
Reviewed Feb. 18, 2019
Select Home Warranty was relentless about finding a way to get me as a customer. Customer Service was very quick and painless. Definitely were salespeople in their approach, but not pushy. Followed up exactly when they said that they would. First, I was contacted by a salesperson within two minutes of putting my information in their website. After a good discussion with him, I received a follow up call from another salesperson seeing if there was anything else I needed. The follow up was appropriate and provided additional discount opportunities.
Reviewed Feb. 18, 2019
Alan, return my phone call in a timely manner, very professional, answered the numerous questions I asked and did not pressure me into a longer contract. Based on my first experience with Alan a rep of Select, it has so far been a good experience. Alan also sent information on a within a short period of time, provided me with his contact information and indicate to call him if I have any questions or concerns. Received the agreement within five minutes per Alan.
Reviewed Feb. 18, 2019
I signed up in 9/18, my heater stopped working 11/18. I called Select and they sent out a very unprofessional company that looked at system, first they replaced thermostat with a used one, that didn't repair heater, they came back and told me wiring was bad and it would need to be replaced, I had no confidence in their suggestion. I called another company, they found a gauge was stuck on unit and replaced it and everything was working. I called to cancel warranty 11/19. I was told I would get refund check in 15 to 30 days. I received check 1/29/19. The check was for $176.66. I called and they confirmed that I had service for two months, I had paid $399.99 for 12 months, so the two months cost me $223.30 after they gave me list of deduction they took. Do not trust this company.
Reviewed Feb. 18, 2019
I purchased a warranty policy from Select Home Warranty. My Central Heat & Air unit went out in February with below freezing temperatures. From the beginning the handling of the claim was TERRIBLE. After the technician came out, it had to be reviewed. Finally after 4 days, SHW came back and denied my claim saying it was an electrical failure & they wanted 3 years of maintenance records. SHW literally left their CUSTOMER OUT IN THE COLD. SHW only knows how to offer EXCUSES!!! I WOULD NEVER recommend this company. All they know how to do is quote the policy of why they are not going to repair. But they are more than willing to take your money.
Reviewed Feb. 18, 2019
I've been had very bad experience with SHW. When they sell you the products, they promise you a lot of things like lower premium, extra month's coverage. But, when you have claims, it will take a couple of days or weeks to get respond, or never get any respond. What's more, you need to read the tiny words carefully under each items they would cover, otherwise you will find that they actually cover nothing when you have problems. Even worse, when you discovered how bad their service was and decide to cancel your contract, be prepared to get almost nothing back since they will use different methods to calculate. NOT recommend!!!
Reviewed Feb. 16, 2019
Was in the market for home warranty due to wanting to have warranty in place to help with unexpected repairs because we are saving to move and also thought home warranty would be good incentive for future potential buyers. Salesperson (Bruce **) was knowledgeable and able to answer all of my questions regarding coverage and pricing. Received email with contract information promptly and information accurate. Value of contract was comparable to competitors, but chose this company for customer service ratings. Happy that they offered discount for veterans.
Reviewed Feb. 16, 2019
I was very pleased at the service Menlove Appliance repaired my Ice Maker. The repairman was professional and an asset to his company. Select Home Warranty handled my claim very expediously and extremely sensentive to my problem. I am more than pleased with Select Home Warranty and would recommend them to all my relatives and friends a truly professional organization in every respect Great Company. I am a private citizen and not in any organization.
Reviewed Feb. 16, 2019
My main reason for purchasing this warranty was the excellent help from the salesman. Jonathan was very clear in explaining the coverage and the very view limitations/exclusions -- e.g., frozen pipes and roots in the sewer line. For example, he said the hot water heater would be covered even if it failed due to corrosion. Other companies said it would not be covered. Also the service calls would be $ 45.00, less than other companies.
Reviewed Feb. 15, 2019
We just switched to Select and are already satisfied with our choice. Samuel was awesome and very helpful. He made sure to get me every discount possible. He was also very patient as I went back and forth on the phone between him and my husband serving overseas. They offer a great plan for military families as well! You just can't beat the value! Our old warranty company costs more and covers less! I am confident we will be taken care of!
Reviewed Feb. 15, 2019
Sam did an amazing job. Great service and professional attitude. Wasn’t sure I was going to select a policy because I have been with the same home warranty for 5 years between my old home and now new. Made it very easy and affordable. Thanks Sam! I am anxious to have the protection, Hope I don’t need it but peace of mind if I do.
Reviewed Feb. 15, 2019
I callled today and Zachary was very nice and helpful. He went over all options with me and explained every feature to me. He worked with me to get the options I needed with all discounts and the price I wanted to pay. I hope I won’t need to use the insurance, but it gives me peace of mind to know I have it if I ever need it. Thank you so very much.
Reviewed Feb. 15, 2019
Very disappointed ☹️. They told me I had the best package so my air conditioner broke!!! Needed a part replaced and it had a leak. They said, "We don’t cover that." And now did not want to return our money. That they said they would if we were unhappy with the policy. Never again. I have had home warranty in the past. Going back to one of those. This company mislead us. Don’t waste your money you are thinking you may save. Jane does very bad business. The least they could have done was put money towards our unit.
Reviewed Feb. 14, 2019
I found the Select Home Warranty representative, Bruce **, to be an attentive, careful listener, who made sure to address all of my concerns, answer all of my questions, and cover all of the bases politely and patiently. I found the services to be exactly what I wanted. As part of a family that includes a veteran and two senior family members, I appreciate the recognition of service and respect for age. I recommend Select Home Warranty.
Reviewed Feb. 14, 2019
Sam was very professional and explained the Home Warranty Policy very well. I decided to go with the Platinum Plan as it was very comprehensive and fit into my budget. I opted for the monthly payment plan. The disadvantage was I could not get the two months free unless I paid the year in full. Sam did offer other options too. He was patient and answered all of my questions. I just signed up today. I hope the service is as good as the sale. Thank you Sam, you did an excellent presentation!
Reviewed Feb. 14, 2019
Select Home Warranty is a SCAM!! Don't WASTE your money! I gave them $375 for annual platinum coverage, and when I submitted my first warranty heating repair, they declined and refused to cover it. I immediately requested a full refund, but they said it was past the 30 days, and would only give me a prorated refund based on $500 annual coverage less proration for 5 months less $75 cancellation fee. So I basically would get $91.68 refund for 5 months coverage. That's UNFAIR!
When I disputed the refund amount asking for full refund, they refused to understand and cooperate and kept saying the refund check was mailed. I wish I could give zero stars, because their customer service is awful. We decided to switch to American Home Shield which is NUMBER ONE for Quality and Services. We know they cost more, and had used in the past. I guess with Select Home Warranty, you get what you pay for which is NOTHING!!!
Reviewed Feb. 14, 2019
We had an issue with our over the oven microwave and had to replace it as, after some research, it was not worth the repair cost so we decided to replace it with a new one. We called Select Home Warranty, talked with a representative who was courteous and helpful and the claim process went smoothly. We were approved right away and payment was made promptly. Their follow-up was prompt. I would recommend them highly and will continue to use them in the future.
Reviewed Feb. 14, 2019
So far I've submitted 3 separate claims to Select Home. Roof leak, garage not working properly, and most recently an issue with my tub in the guest bathroom. The water won't get hot, but in the sink it does, and all over house water gets hot. Select ALWAYS tries to figure out how to NOT fix the issue. The only reason the roof was something they could fix was because I paid extra when I signed up. However, they sent a terrible contractor out. This was the 2nd contractor they reached out to me, because the 1st one NEVER called me to schedule an appointment. My roof leaked again in the EXACT SAME spot within months. Now I have to chase that guy down. They would only fix the garage door opener!
Finally, the issue with my tub, they didn't even try to send anybody out to see what the actual issue was. Based off of my description, (and I'm not a plumber or handyman), they said it wasn't included in my policy. How would you really know that if I don't know what's going on myself? Ridiculous. I absolutely will spend more money going with a different company. This policy has not been helpful at all. Total waste of money. I got the special for $399.
Reviewed Feb. 13, 2019
Our Samsung Range and Oven died. I called in a claim and they sent me to Appliance Rescue. I left a message for Terence at Appliance Rescue. **, Terence here in Kailua Kona. He called me and set up an appointment to come out the following day. He came right out, took the oven apart and discovered one of the major motherboards that runs the oven died. You approved the claim. Terence has to order the part. Thank you. Looking forward to being able to use the oven again.
Reviewed Feb. 13, 2019
The information provided by Michael ** was quick, precise and thorough. Great deal and great customer service. He explained every option and offered additional services I didn't think of. Also since we're using to provide to a buyer I can get the same deal on our next sale! Highly recommend for the sale of a house. I searched online and this company had great reviews and ended up with the best overall deal. Will definitely use again and refer to friends!
Reviewed Feb. 13, 2019
I purchased a home warranty at the end of May. Total cost $499.99. I was supposed to get 3 months free so a total of 15 months coverage and a service charge of $45 per service call. At the end of August I had an issue with the faucet in my kitchen, so I called to file a claim. I was told, plumbing is covered, but NOT the fixtures, so I paid an additional $100 to cover the fixtures. When the plumber came out he was going to charge $300 for the faucet, I thought that was unreasonable so I purchased a faucet myself for $103 at the local Ace hardware. The plumber installed the faucet and I paid them $90 which is what I was advised by the Select Home Warranty representative told me to pay. So now my $499.99 plan has cost me a total of $792.99.
We have had an abundance of rain, so I walked into my bathroom in September and noticed there was a leak in my ceiling. So I called SHW, in their original pitch they said they provided FREE ROOF REPAIR! The rep told me they would take care of it and a day or two later I received an email telling me that a certain roofer would be contacting me. I called the roofer after a couple of days and was told that I lived too far away for him to service. (I live in the 4th largest city in Tennessee) I called SHW back and was told they would send someone else. A few days later I received another email and I called the 2nd roofer and he told me he DOES NOT work with SHW and didn't know how they got his name and number.
By now we are in October, I called SHW back and they told me they would find someone else. I waited a few days and called back, and was told to find my own roofer. I called a roofer and he came out and gave me an estimate. I called back to SHW and they told me to send them a copy of the estimate. The estimate was for $800, to replace move the roofing materials and replace the boot on the exhaust vent. Then I was told, that the warranty DOESN'T cover shingles. In fact if you read the fine print, the FREE ROOF REPAIR is a LIE, the only thing not listed under their list of we don't cover is the BOOT, but they wouldn't cover mine.
In November I was told that they were sorry, but they wouldn't fix the roof. So I asked for a refund as I was paying for the services I needed and they weren't covering anything. I was told I would get a refund less $75 service charge, that was almost 4 months ago and I still haven't received my refund. They STOLE my money and provided me with nothing! Look for a different company, these people are THIEVES! I gave them 1 star because I had to, I would have preferred to take stars away. BUYER BEWARE.
Reviewed Feb. 13, 2019
Very helpful when it comes to current offers and discounts. Communicated thru email which is very helpful because I could not answer the phone during the day because of work. A lot of businesses will just keep bombing your phone all day long until you have to block the number.
Reviewed Feb. 13, 2019
Record temperatures led to a serious pipe break in the hot water line as it moved from our garage into the house. We got the water turned off, but there was serious damage the situation was an emergency. Normal response times would have led to more damage so we notified SHW right away... and received full back-up from SHW... also right away. As a result, SHW has at least one possible new vetted service provider in the Colorado mountains. Pipe got fixed same day as burst; drywall is due this week. Paint same time. We've had multiple temperature ranges from 20 below zero to 40 degrees leading to excessive problems with pipes, leaks etc. SHW responded quickly.
Reviewed Feb. 13, 2019
Technician was sent to me in a timely manner and my heating system was fixed temporarily while a job order was placed for the flame sensor which is the aging part that needed replacement. Also the job order for replacement was approved in a timely manner. However, reimbursement for the previous job that was done by a technician from me on the heating system took about three months before the check got to me in the mail. I was nearly discouraged by the length of the process.
Reviewed Feb. 13, 2019
There was a misunderstanding about a call out for my dryer that had stopped working. It was a bit of going back and forth with no resolution. I was then referred to Mr. James ** a supervisor. He turned the situation around in a timely and positive manner. His course of action has helped to restore my confidence in your company. I was thinking of cancelling my policy because this was not the first time I have had problems with a call out. One of the major problems is the time that it takes to get through to the relevant department. I am just left holding on for long periods of time.
Reviewed Feb. 13, 2019
So far the process was easy just seems like there is a communication issue with the process but fair and with a few calls it was settled. The process can take a little longer than you might expect but it saves money in the long run. I will be calling at lunch to figure out how to go about the next step, that is part of the lack of communication, I was approved for a check as of yesterday but that is the extent of my knowledge on what is happening next.
Reviewed Feb. 13, 2019
Alan ** was very I formative when it came to the services provided by Select Home Warranty. I had many concerns and he was able to not only answer my questions, he was able to answer questions I didn’t even think to ask. I was hesitant to even purchase a home warranty, but Alan took the time to put all my concerns to rest and went above and beyond to ensure a good customer experience. I will definitely be recommending this company to others.
Reviewed Feb. 13, 2019
The representative was helpful. He walked me through the policy so I understood the questions that I had asked to them. They worked to give me the best value for the longest terms so that my policy would not increase in the near term. I would like to have seen that exhaust fans were included in the policy. With that said the representative was able to get my garage heater included in my policy.
Reviewed Feb. 13, 2019
My microwave stopped working and I sent in a claim to Select Home Warranty. It was almost new, just thirteen months old and the one year warranty was just up. I sent an email to Select Home Warranty describing what it had done. They said it would cost more to fix than to purchase a replacement. They said they would send a check I could use to purchase a new microwave and they did what they said they would do. Glad I had the warranty with Select!
Reviewed Feb. 13, 2019
After reading all the reviews, I decided to call Select Home Warranty. I spoke with Mark at ext **. Mark was very helpful when I was looking for a service contract. He went over and above to help me out. Which I appreciated very much. He was able to work out my plan to suit my needs and my budget. So time will tell, when I have to use their services for any repairs.
Reviewed Feb. 13, 2019
Kevin went above and beyond to make my shopping experience for a home warranty an exceptional one. He made the process an easy one and answered all my questions regarding the warranty. They also had great promotional offers such as 2 free months and some $$$ off. This is what helped my decision to give them a try. He sent me the link to enroll and within minutes I had a home warranty. Thank you Select Home Warranty!!!
Reviewed Feb. 12, 2019
Mark ** was very knowledgeable, patient with all my questions and helped me to get a policy that fit my needs. He was very thorough in explaining the different plans and what they cover. I feel that the value of the policy was better than your competitors and getting two months free and roof leak coverage added for free was a bonus. I would highly recommend Mr. ** and your company to my friends and family.
Reviewed Feb. 12, 2019
Awesome communication and customer service. My claim was denied because it wasn't covered but overall proud of how they handled it. I had no problem submitting the claim and they responded in a timely manner. They also showed me clearly where the coverage was excluded in their warranty policy. They went above and beyond to make sure that I understood why I was denied. Awesome company, awesome customer service, and awesome price. You really get value out of this coverage.
Reviewed Feb. 12, 2019
I purchased a home warranty for my current residence. Bruce ** provided wonderful customer service. He answered all of my questions and was able to work out an excellent offer. I am extremely happy with the customer service and the affordability of the policy. I have not needed to make a claim yet but Bruce assured me that my area is well covered with multiple technicians available for repairs. The co-pay for service visits are extremely reasonable.
Reviewed Feb. 12, 2019
The most recent call i had with the company was not good. The representative wouldn't take her time to understand my question, even after me repeating and rephrasing it multiple times. She was not American, I could tell by her accent. She was nice on the phone, however I found it rude when she interrupted me to give me the same reply to my question she'd already said 5 times. I asked to speak to a manager, then the call was silent. No response. I ended up hanging up. Other than this instance, I've been fairly happy with Select Home Warranty.
Reviewed Feb. 12, 2019
Select has always been professional and offer great pricing. I’m a renewing customer and was happy to continue my service. I filed a couple of claims and were always handled fast. My A/C broke and we had a tech come out the next day and fix it right away. Website is pretty user friendly and simple. Contract is pretty straightforward and pretty self explanatory. I have no complaints and would definitely recommend to my friends. They also have multi year terms which assist to lock rates and provide constant pricing.
Reviewed Feb. 12, 2019
Select Home Warranty - Why do you buy a home warranty? I will tell you why I did. I bought a home warranty to cover my family if we ever had a major appliance go down. 7 days ago my hot water heater went out. Cold showers in February is not fun, but I thought I was covered with my home warranty. They send out a technician to access the problem. He tells the warranty company that I have a leaking hose that connects to my water heater, and also that my water heater will not stay on. It starts up and then flames out...
He also tells them that my water heater needs to be replaced. Long story short - I am informed that my claim is denied because of a 14 dollar leaking hose that connects to my water heater. I really feel like I wasted money by buying a warranty from this company. I hope that I can help people with my story, who think this company will cover them when their appliances go down. When in the end you will end up fighting with customer service or a manager and they will find whatever excuse they need to deny a claim. I will never do business with them again. I encourage you to shop elsewhere when choosing a home warranty company.
Reviewed Feb. 12, 2019
I was very pleased with the customer service. He answered all my questions. Told me my contract would be sent to my Email by the next day, it was. The price was much better than I had gotten from another home warranty company. An even bigger plus you don't have to pay the day you put a claim in, the other company said the service company does not collect. I will be telling all my friends how easy it was to sign up.
Reviewed Feb. 12, 2019
I was not sure where to start to purchase a Home Warranty. My Google search returned several companies including Select Home Warranty. As soon as I hit send on the button to request a quote, my phone was ringing and David was on the other end. He was quick and to the point. He made my Home Warranty purchasing process a breeze. He explained details of the plan and ensured I received the best rate possible. He even shortened wait period from 30 to 15 days. Finally, he was cordial and respectful. Thank you!
Reviewed Feb. 12, 2019
I just purchased the warranty program and the customer service was awesome. Being a single person it is really nice to have a home warranty program. Don’t have to depend on anyone. I really enjoy the customer service rep as she was very polite and professional. My sister has home warranty and convinced me to get one. I just am recovering from surgery and my jacuzzi jests stop working and also my irrigation started leaking and with the Select Home Warranty program all that I had to do was call their number to get a schedule maintenance worker out here to handle all of the repairs for me. I am sure glad that I listened to my sister as well as the former homeowner of my house used them as well and when I asked her who she used she said Select Home Warranty. So I just want to say thank you Select Home Warranty group for making my life easier and less stressful.
Reviewed Feb. 12, 2019
Genuine care and concern providing valuable understanding of the product. Looking forward to enjoying this experience for the next several years. The representatives presented themselves with professionalism and customer service attention to (as if they were purchasing the product; what would they be comfortable with). The representative allowed for the customer to drive the conversation but kept it in at a nominal speed by answering anticipated questions and understandable language instead of the regular fast paced sales pitch.
Reviewed Feb. 12, 2019
Excellent customer service, very helpful and informative. Went over all options and gave us suggestion on the best policy for our home and needs. Even went so far as to give us discounts and free services. Made sure we understood the policy and guidelines that we chose. Can't say enough about the customer service, helpfulness, and information that was given to us. I'm so happy I signed on. I will definitely recommend them to all my friends, family, coworkers, anyone that is looking for a home warranty policy.
Reviewed Feb. 12, 2019
Adam was easy to understand and a pleasure to talk to! He had all the answers to my questions and provided information before I even thought of it. I believe he really had my best interest at heart and got me a great rate. Thank you for hiring people like him! I needed to call him back the next day to have him resend my policy and I had it in my email before we even got off the phone. Now that's great customer service!
Reviewed Feb. 12, 2019
Jeff was very helpful in explaining the policies and the costs associated with them! He was also very professional and welcoming as well! We would definitely recommend this company and Jeff to our friends and families! Thank you!
Reviewed Feb. 12, 2019
Isaac was very courteous and knowledgeable. He clearly explained the systems and appliances covered, deductibles and claim process. The price was very good relative to the competition. I added coverage on a second home. Isaac explained the benefits of adding coverage for my second home. Prior to my purchase I researched the reviews for home warranty companies and was impressed by Select Home Warranty's high overall ratings, customer service, hours of operation, deductible, covered and excluded claims.
Reviewed Feb. 12, 2019
I have positive experience with my leaking roof/porch. They got back to me quickly and explained the policy and coverage very well. A lot of people do not read the policy carefully so I am one of them. I placed a service request not covered by policy which I was not aware of. Lesson Learned! I still recommend Select Home warranty to all friends and family. I think the service is very good and price you pay is affordable than other companies I searched.
Reviewed Feb. 12, 2019
Sales rep was very professional and answered all of my questions. Rep tried to do add on sales but was not pushy. Several of the additional discounts as well as excellent reviews online made my choice easy. I purchase an expanded service plan and received two additional months of coverage as well as a $150.00 discount on my yearly contract. The $60.00 service fee was great compared to my current $100.00 service fee. I hope that this plan is much better than my previous service provider.
Reviewed Feb. 12, 2019
Great sales Rep Jonathan. He answered all my questions and was very helpful. He knew what his job was! He was friendly, knew what he was doing, Did not try high pressure sales. Did not try to oversell me. Told me all about the contract. Gave me a better price, told all about the coverage, when the contract started and about the plan when it began and how much the copay would be sixty dollars. He was nice on the phone. Give him a raise! Thank you for the service plan.
Reviewed Feb. 12, 2019
My refrigerator broke in Sept, took a month before the appliance company came and repaired it. It was repaired Oct. 23, 2018. The repair was the defroster mechanism not working and ice built up in the refrigerator because it was not defrosting and the refrigerator was not cooling to proper temperature. The repair person showed me the ice build up behind the drawer in the refrigerator. Ordered the part and replaced it. That took a month. Three months later, the ice is built up again, the part he replaced is bad. I called the repair company because their website said their work is 100% guaranteed. They said they only guarantee their labor for 30 days and I would have to call Select Home Warranty.
I am sure it took way longer than 30 days for all of that ice to build up. Then they texted me telling me Select Home Warranty did not pay them for the job so they will not take any more work for them. I had not only put out the $60 deductible, but the repair company also made me pay an additional $55 because Select Home warranty only pays $150 if the job is within the first 3 months, which I was never told. I then called Select Home Warranty and they said because it is over 30 days I have to make a new claim, meaning I have to pay the $60 deductible AGAIN on something I feel was never fixed properly the first time. I will absolutely positively not be renewing my policy when it is up. I am so glad I stuck with my instinct and did not let them talk me into more than a year!
Reviewed Feb. 12, 2019
Thank you for finally sending that fine company. They came on time and waited for me to get home. Then they waited for me to get home. I do have to mention that the company that finally showed up was the fourth technicians that were assigned to my job. I also think that the service charge of $60 per appliance is too expensive. Lower the service charge. That would help a lot and make your company even more attractive.
Reviewed Feb. 12, 2019
Select Home Warranty was quick to find a professional in the area to check out our AC Unit. It was a bad capacitor, and it was replaced that day. The company they used was great. He checked the rest of the system over to make sure there were no other issues, blew out the drain lines and we were nice and cool again. Thank you for doing a great job getting our house back to normal. We would recommend SHW for anyone looking to add coverage when purchasing a home.
Reviewed Feb. 12, 2019
My rep emailed me and asked that I give him a call to go over some of the details of my plan renewal. Jonathan was helpful and professional and let me know what my renewal options were. If I had anything to say, it is that I was curious that I was never contacted by Select to let me know my 2018 plan was expiring and to go over renewal options with me at that time. I had to reach out to you instead of you reaching out to me.
Reviewed Feb. 12, 2019
Very professional. He explained everything to me in detail. I am new to this. I haven't used any of the services. But the Customer service was nice. My line actually hang up and he took his time to call back which I am glad because now my house is cover. Everything was super easy. For the price it's pretty good. To have everything cover and pay a partial fee ain't bad. I am thankful for the agent for been so nice.
Reviewed Feb. 12, 2019
I took the policy out on 2/4. On 2/8 on electrical panel started to arch. I called them. They said they would send someone out. On 2/12 I called and they said my claim was denied because I have to wait 30 days to file any claim. When I signed up the man on the phone didn't to me that. Just said I was covered for everything. Really? How was I suppose to know that. I'm on social security. I gave them all I had for this plan and now I'm screwed.
Reviewed Feb. 12, 2019
The salesman did a great job. Knows the business. Explained options well. He provided good customer service overall. He was very well spoken and answered all my questions precisely. He is definitely a good employee and you should make sure he is taken care of well.
Reviewed Feb. 12, 2019
14 days for $50! That's how long it took to finally get an answer on my broken down dishwasher. Then, after 14 days, you tell me you can give me $125 when it already cost me $75 just to get it looked at and deemed un-repairable. So, this home warranty is paying me $50 for a broken dishwasher that can't be replaced for under $400??? How is that even remotely the right way to do things? You're ripping me off and don't care one bit! I will tell everyone I can to stay far away from your company. Instead of home warranty service, you should call yourselves rip-off warranty service.
Reviewed Feb. 12, 2019
Recent washer repair - Initial contact and appointment scheduling took a little longer than expected; however, once that was resolved we had absolutely no problems. The tech was knowledgeable and was able to resolve the issue. Everything seems to be working. He completed the service yesterday afternoon and I'm not sure if I can confidently say the problem is totally resolved. I can say - the one load of laundry I washed has been completed and we have no problem today thanks to the service tech. Thanks!
Reviewed Feb. 12, 2019
Easy to deal with. Very good value. Very happy with the rep I spoke with. Very easy to renew my coverage. Rep was very good to work with. I would recommend to anyone that needed home warranty for their homes. Plan to keep my warranty as it is very good buy. Have not had to have a claim yet but having the warranty gives us peace of mind should any thing happen. Keep up the good work.
Reviewed Feb. 12, 2019
I contacted Select Home Warranty for a quote after purchasing a home. I received a call from Bruce ** from Select Home Warranty. Bruce was very professional in telling me about the company and what it could offer me. He answered all my questions and addressed my concerns. He was extremely helpful with explaining all aspects of the different policies and the coverage for each policy. As a new home owner I had many questions and Bruce was very helpful and patient. I found him to be knowledgeable about the home warranty policies, compared to other people and companies I had contacted. I will be recommending the company and Bruce ** to others looking for home owners warranty policies.
Reviewed Feb. 12, 2019
Great customer service. Will move into my house with peace of mind, thanks to my warranty. First time I’m purchasing a home, so it’s a bit scary, The phone call was great with details outlined. When I chose not to purchase multi-year coverage, there was no pressure. It was a great experience this evening. I would recommend this company to anyone. It’s not the norm these days to experience great customer service, so I’m thankful for that.
Reviewed Feb. 12, 2019
Bruce ** was the agent that contacted me and was extremely helpful and knowledgeable. He explained the contract thoroughly to me and even took the time to look for the very best rate for me. He answered all of my questions with clarity and without hesitation. He even got back to me after the initial call to answer a question about my contract. It's very nice to deal with a person who is pleasant, knowledgeable and takes the time to make you feel important to the company.
Reviewed Feb. 11, 2019
I have not had to use the service just yet but the call to purchase was fine. I was looking just for a one year plan, even though they were a little pushy on the extended three year policy. He would have tried to divide the payment up for us which he said he does not do all the time. The payment process went fine. He took my card information over the phone which was easy and he looked for different discounts for me specifically.
Reviewed Feb. 11, 2019
Everything met my needs and even exceeded what I expected. Originally it was a plan that did not start for 30 days post signing up but he knocked it down to start in two weeks!! The plan was very affordable and easy to start.
Reviewed Feb. 11, 2019
The call was quick and professional, he gave me several options and talked me through my add ons. It was such an easy process. Nathan ** was AWESOME! It was a pleasure to speak with him today. He is an asset to your team! I had originally added several different add ons that did not pertain to my home, it was comforting to know that your company was not trying to take advantage of a woman who was unclear of the coverage she needed thus trying to upsale me. Big thank you for that!
Reviewed Feb. 11, 2019
So far my exp with Select Home Warranty was with registering with them and for a quote over the phone. I spoke with Ms. **. She was awesome. She gave me her direct line to call back, and I did not have to wait even a few seconds before I got to talk to her and she finished the formalities over the phone in a few mins. Hopefully, I will have continued better experiences with them if I have any problems with my Home.
Reviewed Feb. 11, 2019
This is how my washing machine claim goes like this: Call Select, they did not provide email verification that claim was made. Next day, call again and they process the claim. The technician comes out $45 per call and determines the machine is not getting any electricity from the outlet. Closes his toolbox and says I need an electrician to repair the outlet. Place another claim for the electrician to come out only to find there is 120V coming from the outlet and pays him another $45. Next, call back Select who says they have received the diagnostic report from washing machine tech.
Finally, after a week of going back and forth of Select telling me, they have made calls and messages. I call the technician who states they have no messages from Select. I advised them that the out is working fine. So the washing machine tech comes back out and finds that the control panel is not working. He didn't need power to make this determination but was too lazy to due diligence when he first came out.
Please do competitive shopping when selecting a plan. It is my fault for not catching this earlier but the appliance repair or replacement costs caps at $500. What appliance worth anything cannot be replaced for $500 per year. They said you can use multiple years cost for $1,500 on current plan, but that reduces future funds available to repair or replace. I see others who offer up to $3,000 to replace appliances if that is what it costs for a replacement. Select only pays for white. If you have a light blue laundry room and blue washer and dryer you are screwed. I will never recommend this company to anyone. You don't have to say it, I should have done my due diligence when reviewing the contract.
Reviewed Feb. 11, 2019
I had a home warranty since the purchase of my home. Unfortunately, I was not pleased and cancelled at the end of my contract. Due diligence was done seeking an alternate home warranty. I received a call from Abraham, listened intently and informed him I wanted to do more research on his company. During my research I had someone else from Select call me, and I became annoyed because I informed Abraham once I did my research "I" would call him back. During my research I called Select to ask a question, and the salesperson did not have an answer, yet seemed more concerned about getting the business, and not listening to the customer. If he had, he would have found out the answer to my question.
Several days later I reached out to Abraham, requesting a call from him during a certain timeframe. When I heard from Abraham I explained my experiences I had with his organization. The outcome of my experience with Abraham, I agreed to give Select a try, and considering an extended warranty. He was very professional, and I was able to articulate the value of your organization in my mind, due to the due diligence I had done with several home warranty companies. My mind was made up prior to talking with Abraham to go with another company. Kudos to Abraham. Now that I'm a customer, I'm hopeful my expectations will be met in the event I have a claim. Retention is key. The questions are geared for the "sign on" experience.
Reviewed Feb. 11, 2019
I found Sam ** to be extremely helpful, knowledgeable, and professional. In fact, I talked to someone before from Choice Home Warrantly and found this individual to be too pushy and just wanted to get me rolled into a policy and not offering any type of special programs/discounts. Mr. ** was just the opposite. He took the time to offer difference programs, he was very patience and understanding of all my questions--he's an asset to Select Home Warranty.
Reviewed Feb. 11, 2019
Great sales team that sell you the whole package. You have to wait 30 days to use and don't you know their 100% refund guarantee is only during those 30 days when you can't put a claim in. OK... so you get over that and put two claims in on day 40. After 10 days, I'm called and told BOTH claims cannot be serviced by them as they can't find anyone in my area to come and do the repairs. I am, however, given the option to find my own person, then if the cost is over $100, go back to them for 'approval' to use that person and then, with any luck, that person that YOU found can repair your appliances after already visiting our home to analyze the cost and repair. I called on day 50 to get a refund and was talked into 'trying it again' and guess what? After 10 days they couldn't deliver a repair person, once again.
So now, on day 70 I called again for a refund and after finally convincing the person on the other line that I was NOT going to try them for a third time like he suggested, he succumbed to putting in for a refund. However, I lose the $75 cancellation fee and it is pro-rated on how long I've been in the policy. So, don't agree to trying this lousy service again because that just keeps money in THEIR pocket. TERRIBLE COMPANY TO DEAL WITH. EACH PERSON YOU SPEAK WITH IS CONDESCENDING even when they are calling you Ms. ** and saying "Have a nice day". What a joke and waste of time and money.
Reviewed Feb. 11, 2019
Daniel was very helpfully in getting my account set up, and price was what I was looking for. And explained everything to me. Didn't beat around the bush. Took down all my info and help me with all the paperwork. And told me all the in and outs of the quote. And was very attentive to my account. And listen to my needs and was just over pleasant. And I would recommend this to all my family and friends.
Reviewed Feb. 11, 2019
Chase ** represented your company well. I chose the 3 year plan for my condo. I was please to learn that I could select a multiple year plan. I had a plan with another company and saved money by selecting your company. I especially liked the ability to transfer any remaining time if I should choose to sell the condo. I chose the 3 year plan based on the cost savings and the ability to stop the service at any time with a pro-rated premium return.
Reviewed Feb. 11, 2019
I purchased a home warranty 12/31/18. My payment was set up for a monthly auto-draft. I called today 2/11/19 because my second payment was never drafted. Everyone was extremely helpful and were able to let me pay my Jan payment and enroll me in auto draft. Very easy, no hold time and everyone was kind! I hate that my auto draft was somehow missed when I signed up and was dreading calling to fix it but my attitude was quickly changed with how easy y’all make it!
Reviewed Feb. 11, 2019
I was pleased with the interaction I had with the customer service representative/salesperson and was also pleased that over the phone I was able to receive an extra discount from what I saw online requesting quotes. I would definitely recommend this service based on my experience. Now I hope that my experience with claims submitting, if I had one and I hope I do not, will be as satisfactory as the experience signing up for this service.
Reviewed Feb. 11, 2019
Spoke with Sam to sign up for our warranty service. He was extremely helpful and friendly. His professionalism and knowledge made the sign up easy. He thoroughly explained the warranty and process and managed to save me some money in the process!! Thanks, Sam! I have dealt with many different individuals over my time in business. Sam ranks up there with some of the best I’ve dealt with. I am looking forward to having my home protected by Select Home Warranty.
Reviewed Feb. 11, 2019
I definitely recommend Select Home Warranty to anyone that would like to have a peace of mind for a reasonable price. Belinda from customer service was very helpful and friendly explaining how can I benefit from Select Home Warranty. It's great that my wife and I does not have to worry about failures of appliances or systems since it will be covered. We even included the pool system for only $10 per month. Everyone should have home warranty from SHW.
Reviewed Feb. 11, 2019
We have been considering a home warranty for a while now but had so many questions. I had spoken to 2 other representatives who didn't really answer my questions and seemed eager to get off the phone with me. Then I got in contact with Sam ** who wanted to answer all of my questions and even helped us get a great deal on a 5 year plan! We are very please with his assistance. We hope to be as pleased with the service from Select Home Warranty if we ever end up needing to call them for our appliances!
Reviewed Feb. 11, 2019
Call by Abraham last night and convinced me to go for 3 years. Great salesperson & knowledgable in all aspects of what I needed. If it weren't for him, I would have signed for 1 year with the wrong specs on my contract vs all the info he gave me and made a plus to sign for 3 years and get extra perks. He spent a very detailed amount of time explaining each thing.
Reviewed Feb. 11, 2019
I was very happy with my call to set up my home warranty with Select Home Warranty, it was a quick call with a very nice woman and I was able to get the exact coverage plan I wanted for my house at a great price. I believe in the future if I have any issues with my home, I'll be able to have the company help quickly and send out good technicians to take care of the problem. This gives me a lot of peace of mind.
Reviewed Feb. 11, 2019
When I signed up for Select Home Warranty I was told I can’t make a claim until I’ve paid the first month and 30 days have passed, which doesn’t make sense because what am I paying for? I have to pay $36 the first month for the privilege of being able to make a claim in the next month? Nonetheless, when the representative said that having the policy meant I would pay $36/month and only $60 for a repair call no matter how long or extensive the repair, it would be covered, I signed up.
In my 2nd month of having the warranty, I submitted an online claim about my washer stopping with an OE, UE and FE error codes displaying. Select Home called me the next day and told me which technician to contact for the repair. They also told me the repair call will be $75. I was annoyed that the representative had told me $60 when I signed up but now I have to pay $75? The rep said the amount is listed on the policy. Why I was told $60 is beyond me.
Unfortunately, I needed my washer fixed and since I was told the total cost is $75 for the entire repair, I called the tech and scheduled the repair for the next day. The tech gave me a 5 hour window for when he could come. I made sure to be home the entire time. When he came he said I needed a new part and he has to call Select to get it approved.
The next day the tech gave me the ticket number to follow up with Select Home. I called and Select Home told me the tech was supposed to call them. I told the rep that I have the ticket number to get the approval started for the part. The next day I had not heard back so I called Select Home and the rep said the part was approved, but I had to pay installation of $118.13! I told the rep that I was told the whole repair would be $75!! The rep said, the policy says installation is not included. Begrudgingly, I accepted and called the tech. No response. Next day I texted the tech. No response. A few days later I texted again, no response. Now I had a ton of laundry piled up and no proper working washer.
Finally the tech responded to a text and gave another 5 hour window. He came within the window, replaced the part and charged $118.13. After he left, I put a load in the wash. I still had the error codes! I texted the tech. He didn’t respond. I called and he said someone would come in the next three days then he disappeared. I called, left a message, texted. No response. So I paid $36 for Jan, $36 for Feb, $75 for the repair call and $118.13 and still a washer with problems!!
I called Select Home to get my money back. They said they can only refund $36 for Feb. The money for Jan they will not refund although it paid for nothing (meaning I couldn’t even make a claim that month). Select Home said their liability ends once I paid the tech. They can send the tech back but why would I want an unresponsive tech who didn’t even fix the problem but took the money?! They said they can send another tech but I would have to pay that new tech. Really?! It’s absolutely unbelievable. I am out $265 and my washer still isn’t working!
Reviewed Feb. 10, 2019
They had a very quick response to my broken my microwave. The claim submission was very easy and quick. They gave us a good deal which they would pay 95$ of the new microwave we bought. I am very satisfied by their service. I hope they keep their fair deals and service up. I honestly did not know how good their service was, but I was surprised when I saw how quickly they responded and acted on my problem. Thank you again.
Reviewed Feb. 9, 2019
What they sold me is not what I got. My AC unit broke down and now they won't fix it because it has an exception. Salesman Sam told me I would have peace of mind and it turn out it's a lie. Very dissatisfied and disappointed.
Reviewed Feb. 9, 2019
Ridiculous customer service located offshore. Nobody is responsible for nothing. Bunch of idiots who is not able to provide you with any updated information! 24 hours takes to assign a contractor and contractor set up an appointment in another 24-48 hours. Imagine yourself stuck with a clogged toilet of a flood. Select Home Warranty does not have their own technicians, so they just hire someone in your area. In West Palm Beach they like to work with A&Z Plumbing. The technician from this company never arrives as scheduled, the communication between the office and technician is poor, especially after hours. Terrible experience! I am about to cancel my plan!
Reviewed Feb. 9, 2019
DO NOT Fall for this Home warranty. 1st time did it with American Home Warranty as a horrible experience tried this with Home Select Warranty. I paid regular maintenance of my HVAC up to $900 out of my pocket, and when it came down to help with a repair, all I got approved towards was $150! I paid $500 for this service and instead they help with just $150 towards my HVAC repair. How are these people allowed to be in business? Save your $500 for a real repair. Not worth it!
Reviewed Feb. 8, 2019
Like this company, and have had good luck. Only question mark is how they handled my microwave. The display went out. All they did was offer me $50 to go buy a new one, and have it installed, and said they don't fix them. Hmmm. Seemed like my $400 microwave needed more attention that that. Otherwise, of course, my service has been good. Then, got a call today that my warranty was expiring soon. I re-upped on the phone, with Isaac, and everything was taken care of.
Reviewed Feb. 8, 2019
Run away from this company. When you close with them everything looks perfect and they give you discount, extra months, low service call fee and then when you have a problem they solve in the worst and cheap way possible. I had a problem on my thermostat (air conditioning) and they replaced for a inferior one, extremely cheaper. They said they had no obligation to replace for something similar than the one that I had before. This is the cheap price paid. Don't fall into that.
Reviewed Feb. 8, 2019
I spoke with Bruce **, and he was absolutely great. He was very knowledgeable, courteous, and tried to help me out in any way that he could to get me the best "bang for my buck", especially because I am a senior citizen. I would highly recommend him. I asked him all about the different plans and what was covered, and he explained the differences between them. Even when he placed me on hold, he apologized for the extended wait time.
Reviewed Feb. 7, 2019
I called and talked with a Jonathan ** about looking to change the type of coverage that I had for almost 5 years now. I explained to him my coverage requirements and what I was paying (I will be 65 years old in soon). With retirement right around the corner I wanted similar coverage if not better and looking NOT to have to pay so much each month. He very kindly discussed numerous kinds and coverage along with pricing. I appreciated his concern for my home's needs along with what I actually could afford. I feel like I am getting more Bang for my Buck now!
Reviewed Feb. 7, 2019
I needed my dryer outlet inspected because it was not working. Select sent someone the next day and they repaired within a relatively short time. The repair would have cost me a lot more time, money, and stress without the warranty. They worked around my schedule and explained exactly what was needed once at the home. Additionally, the service fee was very low compared to other home warranties. Please read your coverage carefully and ask questions to the informed representative when you call in your claim. (Be informed!)
Reviewed Feb. 7, 2019
Filing a claim was very easy. And they came out super quick and handle the situation for me. I would recommend them to anyone. If you ever are looking for a reasonable and reliable home warranty company then this is your company to go with!!! This company is one of the best companies I have been with and if I had to do it again I would choose them all over again. The person they sent out was very professional and polite. He also was at my home at the time he said he would. He even called me ahead of time to let me know when he was on the way to my home.
Reviewed Feb. 7, 2019
I dealt with Adam today at Select Home Warranty and the process was extremely painless. Adam explained things extremely thoroughly and the coverage/price was great. The buyer/seller protection really helped, it let me purchase the warranty pre-close without any worry of being out the cost if closing falls through. The purchase process was quick and easy. The discounts and wide coverage were also a plus. I look forward to continue working with Select Home Warranty and Adam.
Reviewed Feb. 7, 2019
Oven needed a new element which our contractor supplied. There was a significant delay because the work wasn't approved in a timely manner. The work was done professionally and quick after approval. The contractor and I tested the unit which heated up very quickly. So this was a win for us. We will be testing it out this weekend with a pizza or some chicken. I am hoping for other services in the future go this smoothly.
Reviewed Feb. 7, 2019
The agent who sold us our home warranty is Jeff **. We found him to be very knowledgeable, professional, and helpful concerning the decision to purchase this policy. He easily explained everything and answered our in-depth questions quickly and accurately. He also helped us understand the necessity to purchase additional coverage for our septic tank. He did all of this plus more without be pushy or seeming hungry to just close the deal. As a retired Lt Colonel with 28+ years of service, I have learned to recognize talent, drive, and dedication to the mission very very quickly and Jeff exhibits all of these qualities. Please tell him Charles and Vicki send our kind regards and a big "thank you" for all his help. In my humble opinion, Jeff is a keeper and a 'must have' on your team.
Reviewed Feb. 7, 2019
David was an excellent representative. He answered all my questions and help me start my policy quickly. The customer service was great! I received my policy to review in a matter of minutes. Overall my experience was great! I am hoping the same great customer service is provided whenever I have to make a service call. I look forward to starting a great business relationship with your company. I feel much better knowing that my home is covered.
Reviewed Feb. 7, 2019
Super easy and fast! They explained everything and were friendly. No pressure and welcoming! I can't believe I haven't purchased a home warranty before this. The representative helped with deciding on additional years. I settled on the five year plan. Great prices and am looking forward to working with this company for many years to come. Military friendly outstanding service. My wife has been asking me to do this for years. I dislike the hunny do list so now someone else can check off the tasks.
Reviewed Feb. 7, 2019
Michael was outstanding in customer service experience. I hope that HR will review his ability and consider him for a promotion ASAP. He went above and beyond to earn my business with my home warranty for the upcoming closing of my new house. I am retired from 30 years of HR Director with the Federal Government. I wish we had 10,000 Michaels. His politeness and eagerness to help was outstanding. Thanks for his expertise and excellent customer service.
Reviewed Feb. 7, 2019
I contacted Daniel ** after I inquired online about a home warranty on a home I had just closed on, he left me a voicemail about the home warranty. He was very helpful and explained the coverage and the discounts on how it worked and offered me several options. I did not feel pressured to make a purchase like others from other companies that I had talked to. I was very happy with his service. He was very professional and understanding.
Reviewed Feb. 7, 2019
After shopping for a Home Warranty I am convinced SELECT HOME WARRANTY is the best value in the industry by far. Better rates. Better coverage with plenty of options and flexibility for the coverage that works best for you. Customer rep. was very informative and returned three phone calls from me immediately answered my questions. That was not my experience with the other companies I contacted. Not even close. Again I highly recommend Select Home Warranty.
Reviewed Feb. 7, 2019
I was looking to renew my Home Warranty with a different company than my current one. I went online to look at reviews of other companies and decided to take a closer look at Select. I received a call from Abraham ** and we went over what the warranty offered and its pricing. Abraham was very thorough in explaining the warranty and very kind. I decided to make Select Home Warranty my new home warranty company and even purchased a 3 year contract. Thanks Abraham for a job well done!
Reviewed Feb. 7, 2019
Allen was great knew his info. We talked about all details of services offered and then I called him back. Asked about left out negatives he gave me great details. ** my order #. I signed up only because of Allen's 120% great service experience. He offered all promotions and I decided to do monthly. He made the experience easy and positive. Thanks for your help Allen ext. **. I called him back because I wanted to review a program with a company call home services ? There was no comparison even though they billed thru electric company for convenience.
Reviewed Feb. 7, 2019
We had a home warranty on the house when purchased and quickly learned it's value, but after replacing most of the old systems in the house, let it lapse. One service call from a plumber for a leaky toilet cost more than the warranty for a year, so decided it was time to get a new home warranty. I was happy to get the discount offered and the two extra months of coverage, but was somewhat dismayed by the push to sell me additional years of coverage. Over the coming year of coverage, we will see how the service compares to American Home Shield, our previous warranty service.
Reviewed Feb. 7, 2019
I was very impressed with the service. Mostly, I was impressed with how much of it I could do by email and not have to deal with phone calls. By the time I was ready to call and seal the deal I had all I needed to know so I was not taken away from my day very long. I turned down many other offers because they simply drove me nuts with phone calls and emails and texts...
Reviewed Feb. 7, 2019
Was expecting a little more than $125 for replacing a cooktop, but I guess something is better than nothing. I am still trying to find a top. Even used cooktops are more than what was agreed upon. Also, it did longer than expected for you to get the report from the contractor. He said he sent it, you said you didn't get it, back and forth. This was very frustrating going back and forth with select and the contractor. The experience with the contractor when he did come out was not that good either. He was actually going to leave my house with my power off.
Reviewed Feb. 7, 2019
My washer stopped working and there are no repaired for this brand in the area I work. They tried very hard to get someone from out of town to no avail. They offered me a settlement that I agreed on and I am purchasing a new one. They also gave me a free month of insurance. I am recommending this insurance to my parents who are looking for something like this. They were on top of this through the whole process.
Reviewed Feb. 7, 2019
Just signed up so can’t rate service. Customer service so far has been good. Abraham ** was persistent but nice. Answered questions and we feel we got a good rate. Unfortunately we had called before and ordered policy but apparently “wasn’t processed”. This is the first time we got a home warranty and want to have peace of mind. Hope we don’t need service but if we do counting on prompt reliable service as guaranteed.
Reviewed Feb. 7, 2019
While the first contractor assigned dropped out, I was so happy with the service provided to diagnose and get approved my furnace repair. Customer service was very helpful and fast at responding to my questions. Hopefully getting the repair completed will be as great of an experience as getting the repair approved- thank you for your help! Hopefully I will not need future repair work, but it is a comfort to know SHW is there by my side in case I do!
Reviewed Feb. 7, 2019
I was very much interested in keeping my house contents working all the time and then I seen the advertisement on protecting and fixing my contents. You always wander who to call for pluming or hot water heater and after talking with them I was hooked. I figure if they have people like the man on the phone then I knew I chose the right place. I asked questions and he had the answers and info to back it up. The company seems to have it together and that is what I wanted.
Reviewed Feb. 7, 2019
I originally called to get information about purchasing a home warranty for a house I am selling. However, the representative I spoke with showed me the advantages getting more warranty for less cost. So as a result of his skilled upselling I purchased a one year warranty on the house I'm selling for $450 with $45 service calls and 2 months free. I also purchased for my private home a 5-year warranty for $1,750 with $45 service calls, a free covered item, and another year free. I had expected to be quoted approximately $1,500 per year. This was a pleasant surprise.
Reviewed Feb. 7, 2019
They had very good friendly customer service over the phone. But I have just signed the new warranty it's only been a few hours. So over the phone all was good but we shall see if once service is needed if they can exceed other companies. I cannot comment as far as work wise and what will happen once submitting for actual services but let's hope the same good, fast services are provided as the advertise.
Reviewed Feb. 7, 2019
Abraham was very helpful. I appreciated the time he spent talking over the home warranty agreement with me. I needed two home warranty agreements. One for my primary residence, and the other for my rental home. I still need a number fixed on my Mapleton house warranty agreement. Plus, I checked the junk/spam folders for the warranty agreement for my rental home in Springville and it is not there. I still need that sent. Thank-you.
Reviewed Feb. 7, 2019
My warranty good until September 2022. l should get October 2022. Please advise. This policy covers rentals as well and I’m very happy to have it as the cost is protected from increasing parts and labor. As a home owner I feel protected from all the things that can breakdown. Thank you for the Super Bowl discount and lowering my repair call fee. Abraham explained the coverage very well and I got the 3 year fixed policy. I Hope everything was true and I don’t have to worry about expertise on the service plus expensive parts.
Reviewed Feb. 6, 2019
Was contemplating whether to get home warranty and if I did with whom but after talking to Ralph, I was completely sold and went with the 5 years that he recommended. I think I made a good investment. The price, length of service, the amount of equipment covered, value, and Ralph's explanation removed any doubt I had. I feel at ease now because if anything breaks, I don't have to worry about who to call and how much will it cost me.
Reviewed Feb. 6, 2019
Thank you, Select Home Warranty (and Nathan!) for helping me through this process. It was effortless and very rewarding. I am glad my house is now protected with y'all and I thank you for helping me during this time. I am very glad I researched companies and decided on Select Home Warranty, I will recommend your company in the future to friends and family. Thank you so much again for making this an easy process for me.
Reviewed Feb. 6, 2019
Very good agents. The agent explain to me other options available for long term contract. He was generous for explaining how much money I would save going long term. He also explain to me what was cover and how much my service fee was for different contract. He was polite, very accurate, and I would recommend Select Home Warranty to my friends. I haven't use them yet but the way the sales representative represent himself and the company I'm sure I will be happy that I choose this company.
Reviewed Feb. 6, 2019
I was so put out with my Home Warranty that was bought for me when I purchased my home last April, so I went online to read reviews of other companies. I no more had clicked on Select Home Warranty when Steven called. He was so polite, open, upfront and his services guaranteed with the warranty were far better than my first co. He wasn't even pushy. Lol. I think I'll be very pleased with this co. And it's AFFORDABLE. Thank You for your help.
Reviewed Feb. 6, 2019
The agent was very helpful and kind. She helped me decide what was the best option for home warranty for my new condo. I am very pleased with the great customer service I was provided. I would definitely recommend this company to my clients and close friends/family. I am very satisfied. I bought home warranty with Old Republic on my first home and I had such a great experience. The process was quick and smooth. Thank you again!
Reviewed Feb. 6, 2019
Very pleasant conversation with Sol **, Sol ** was very helpful and courteous. Sol ** explained the coverage in precise, concise, language and no hard sale. Sol Banon was very knowledgeable and answered my questions with ease. Sol ** is to be commended for his professional demeanor. I chose this company because of the excellent online reviews they received. The recommendations were helpful and stated the reasons for their choosing the service. The yearly awards also made it appear to be a great company.
Reviewed Feb. 6, 2019
The rep was very helpful and answered all of my questions. I hope to have a great relationship with Select Home if I should need to file a claim. As a Senior I found the discounts and final cost of the warranty to be very reasonable. The rep was very thorough when suggesting the best value warranty for my needs. I hope to recommend Select Home Warranty to friends and family over the course of the contract term and with additional experience as claims might be needed.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


