Select Home Warranty Reviews

HORRIFIC Service!!! Poor customer service at its finest. This company ALWAYS find excuses to hire a company to come out and troubleshoot the issue. Even though it's a covered service. They put you back on hold, pass you onto the next person. The most recent excuse is. "We can't find a company on your island that's willing to take on the claim." It's not my fault. Keep looking. Why should I have to pay out of pocket, when I invest in SHW. I believe this company is trying to scam people to invest in a home warranty, and not take care of their customers when they need to file a covered claim.

I filed a claim via the SHW website. A got a call the next morning from a technician requesting to schedule an appointment. The technician arrived on time and was very professional. He called SHW at my home to provide a diagnosis and obtain authorization for repairs needed to be completed. Once he got the approval he proceeded with the repairs on my stove. The overall claims process was quick and painless.

Been with them for 3 months. Just filed my first claim on my AC unit. It's freezing up so I filed on a Friday. Today is Wednesday and I was told that a contractor would get in touch with me. They haven't. I've call Select claim department and they tell me the same thing. "Someone will be sending you a email." I live in MS and it's very hot. If I were you I would shop around.

My a/c was not working. The contractor Select Home Warranty sent was very professional. He got approval for the repairs and quickly fixed my issue for us. I was very satisfied with how my claim was handled and am very happy with Select Home Warranty service.

I have Select Home Warranty as my home warranty company. My heating system was not working. It's been 2 months I been contacting Select Home Warranty regarding that. Very first local A/C company came to look within hour of my call. He try to get work order to solve the problem but he couldn't get work order and left then A/C company's technicians didn't come. I try to reach them back. They start to say they don't have approval to work. I called back warranty company. They told me they already send a approval to A/C company. They send me the email regarding the approval too. I have the email.

I filed several claims over the past year and each claim was handled very professionally. I was very happy with the contractors and the service that I got from Select Home Warranty during the entire claim process. I highly recommend Select Home Warranty.

I filed a claim for a leaky toilet. A plumber came to the house the next morning and fixed the leak. The service was very professional and as quick as they were able to get it done. I am happy with my warranty service and highly recommend them.

Select Home Warranty is an absolute disaster when it comes to customer service and their sub-contractors. Below is a detailed account of my experience with a claim for my clothes washer: A claim was filed with Select Home Warranty on April 4th and a repair technician arrived at my home on April 6th. They were unable to diagnose the issue but stated they would do some research over the weekend and get back to us on Monday. Monday came and went without hearing from the repairman. After numerous attempts to contact the repairman, finally on April 11th I make contact with him -- he states he is unable to diagnose the problem so I need to call the warranty company back.

I had trouble with my a/c not being cold so someone came out and added Freon but never looked at anything else... It still didn't work so they came out again with the approval of Select warranty... Turns out the coil was bad. I was told that it was covered, never heard so called back. The excuse is now that the coil isn't covered... Any excuse not to pay anything. I asked to cancel and got left on permanent hold. I don't trust these people at all. Gladly take your $$ then don't cover anything... Always an excuse.

I filed a claim for my ac system last summer. The contractor who was hired was very experienced and came highly recommended from friends and family. I was very happy to see that SHW hired top notch contractors to repair appliances for their customers. I highly recommend their service.

My microwave was not working. I filed a claim with SHW and they ended up sending a technician to my home. The technician said that it was un-repairable. SHW offered me money towards a new unit and sent me a check once everything was taken care of. I received my check on time and the representatives were very courteous and informative throughout the claim and payment process.

I filed a claim for my air conditioner. The representative who took my claim information and told me that they will get in touch with a contractor. The contractor who came to my house was professional, courteous and very experienced. He found the problem and fixed it right away. I was very happy and satisfied with their service.

I made several claims with Select Home Warranty and they only reimbursed me small amounts of money. I ended up paying a lot of money out of pocket for the cost of repairs. When I tried to cancel, they said I would have to pay all of the money back for each claim. Apparently, this is stated in their policy, so please be careful when you pay the discounted price for three years because you WILL BE DISSATISFIED! I am only writing this in hopes that no one makes the same mistake I made!

We purchased a home warranty from Select Home Warranty in September 2016. The sales rep told me on the phone that if I purchased the warranty "today" he would give me an extra two months coverage, that should have been a red flag but I missed it. When I received the warranty via email/electronic copy the extra two months was not reflected in the terms of contract, and when I called them to correct it, they said that company policy was that the first month was a waiting period and the policy didn't actually take effect until November 2016. Which didn't make sense but after several attempts to get clarification/correction I gave up.

This company is the worst warranty company around. It took over 2 months for service and then they tell me that it is not covered. The circuit board in my hot tub went out. First they tried to send a plumber. They sent pool guy and then an electrical that left my breaker box open with live wire. They don't cover installation that I had to pay the electrical company to put new breaker in. They cancelled service and they told me I would get email with the cancellation and never got one. DO NOT USE THIS COMPANY.

I was having a/c issues throughout the house. I called SHW right away as the summer was getting very hot. They sent someone right away to diagnose and repair my issue. The contractor was very thorough and explained everything. I was very pleased with the service I got from the contractor and SHW.

My stove was not working properly. A contractor was hired and sent to my house. The contractor said that a part needed to be replaced in the unit. He was able to get the part approved by SHW and it was replaced as soon as he was able to get the part and come back to my house to make repairs. The service was excellent.

I had Select Home Warranty send a contractor to my house to repair the garage door. The contractor was on time, professional and experienced. The repairs were made on my garage door quickly and it works perfectly now. Thank you!

Select Home Warranty representatives are very professional. They answered all my questions and made sure everything I needed or had questions on were taken care of before ending the call. My claim was handled just as good as the initial service call. The contractor was very professional and knew what he was doing too. I am very happy with my warranty and highly recommend them.

I submitted a washing machine claim 3 weeks ago. The technician that was hired to repair the machine was very professional, courteous and respectful. He explained everything that he was doing and what he needed to make sure the machine worked like new again. Once the repairs were done he made sure to run the machine a full cycle before leaving making sure there were no problems.

I filed a claim for my water heater. The representative who took down my claim was very thorough asking a lot of questions and what the problem was. By the time the contractor arrived at my home he knew a lot about my concerns and inspected the water heater very well. He found the issue and was able to repair my problems. Since then I had no more problems.

My electric stove just blew up 4 days ago period. I also noticed I had a leak coming in from my bathroom to my kitchen and that may have been the cause my stove problems. I called the Select Home Warranty. They gave me two claims. Said they would be email to me. I got nothing an email. It said someone would call me in 24 hours. I waited and no one called. I called them only to get ran around and told no one can come out for appliances for three to four weeks. They told me to get someone, see if they approve it and they would pay me back.

Be wary about this home warranty company and be sure to read the small print. They do not cover freon leaks and they used that as an excuse not to cover my a/c condenser which failed because of normal wear and tear. They also only pay the depreciated value for an item that needs to be replaced. So, if you have an old appliance that fails, they pay virtually nothing. Bottom line is that my experience with this company was terrible.

I filed a claim for the refrigerator last month. A contractor was assigned to my claim and was sent to my home to repair the issue. The contractor worked quickly and was very professional. He came as fast as he could knowing that I had a lot of food in the fridge and was concerned that everything was going to go bad. He quickly found what the issue was and the source of it and repaired it right away. The fridge now works as if it was purchased new from the store. The service was very fast and very professional.

First of all if you want a policy to use primarily for A.C. do not use them. They will find any small detail to not cover repairs. I contacted them on Wednesday morning to file a claim because the A.C. was not cooling and there was ice build up outside on the unit. They contacted a contractor, who did not show up until 8:00pm Wednesday night. This is Texas so it is extremely hot during the day. The following day we did not hear from the contractor, so I called Select Home Warranty to see if they had a diagnosis yet around 11:00. They had not received one, so I contacted the contractor. He said he had already sent it in and that he was planning on being at the house that evening to fix the AC.

I had a plumbing claim and the plumber was the most honest and reliable plumber I have ever dealt with. The plumber was very personable and does quality work at an affordable price. He showed up when he said he would and repaired my issue quickly and efficiently.

My experience with Select Home Warranty has been exceptional. From the call to repair, everything was taken care of quickly. The contractor was courteous and worked around my schedule so that I didn't have to miss a lot of work time to have the repairs done.

I filed a heating claim this past winter. The response time by both Select Home Warranty and the contractor were acceptable. My claim was processed on time without any delays and the repairs were completed on time as well. The service was professional and efficient from both of them.

My washing machine was making noise. I called SHW to file a claim with them. They processed my claim in a timely manner. They had someone schedule an appointment to diagnose my issue right away. The technician was professional and experienced. He repaired the washing machine right away.

When we bought our home, the refrigerator worked great! Then it died. We have tried to contact the company, and getting stalled, the run-around, etc. Then our fridge was not covered, because of the fine print that no one told us about. It does not cover all these systems in the fridge, but that is what a fridge is -- systems. Rip-off, Rip-off.

I bought Select Home Warranty policy for 1 year. When first issue happened: hot water stopped to coming in master bathroom I had bunch of calls (about 10) and last one (manager) told me that I should buy additional coverage for fixing problem regardless than policy said that stop water is covered. They not even provide with order number.

It takes so much time for someone to show up every time for garden (leaks), air conditioning (broken). We had no A/C, I had to find someone myself, (they found someone to come 5 days later when we had 85 degrees in the home!!) and now they don't want to pay me back part of the service call. They make sure by taking time you will have to solve the problem yourself!! Never confirms by e-mails what they say by phone!!! Really, really bad experience!!!!

I called Select Home Warranty to file a claim for my washing machine. The contractor who came to my house knew the issue right away and was able to fix it. He had to go get a part in order to fix the machine but returned the same day to replace it. The service was very impressive.

I was having electrical problems in one of my bedrooms. I filed a claim with Select Home Warranty and they had an electrician call me up to set up an appointment. The electrician who came out was on time, professional and inspected everything carefully. He quickly found the issue and made the necessary repairs. I highly recommend Select Home Warranty.

We recently purchased our home so this was our first time having to use the warranty. Select Home Warranty made the process easy for us. We filed a claim in the morning for our heat. They sent a technician to our house right away and the technician had the heat working for us the same day. I was so happy with our experience.

Select Home Warranty is fantastic! I had two different issues at the same time in my home. The first one, the contractor was here the next day. The second one the other contractor came out the day after that since it was less of an emergency. Both contractors were pleasant to deal with, explained what was going on and what they did to fix my problems. Fantastic service from all!

We have always had a quick response when filing our claims. We recently had some problem with a claim and SHW reviewed and processed my claim quickly and made sure everything was taken care of. The claim worked out well for us and our repairs were made. I highly recommend SHW.

I had a problem with the plumbing. I called the claims department at SHW to get service done. The claims agent was very friendly and filed the claim quickly. I got a reply later that afternoon from a plumber scheduling an appointment. The plumber arrived on time and was very professional. He took care of my issues.

I filed a claim for the garage door. The claim was handled quickly by Select Home Warranty. A contractor came out to the house and repaired the garage door the same day. I am very happy with Select Home Warranty.

This was my first claim with SHW. From the representative taking down my claim information to the contractor who came to my house the service was very good. Everyone was professional throughout the entire claim process. SHW has done a great job.

I used my warranty twice in the past 2 years. I had my dishwasher repaired and my washing machine repaired recently as well. The service time was very acceptable. My overall experience was very good. I am happy with my warranty and have no complaints.

They send you a name of a contractor via e-mail, that doesn't even exist. I have been trying for 4 days to get an electrical problem fixed. I have been calling everyday, and they just keep giving me the run around. I am on day 5, and on a Friday, and they say their technicians don't work weekends? Are they going to pay for my house when it burns down?

Be careful with them! They told me we are covered when we bought the warranty, only to find out our flip had most issues not covered--they say, due to improper installation. I asked for a refund after having the home 2 days and they took a $75 cancel fee plus $20 service call fee and improperly prorated my usage (even though their own policy says it wouldn't start until closing) (-- they charged me for a month, not 2 days). They refused to properly refund me and didn't care that I could show proof of closing and never even signed their contract.

A few months after I purchased my warranty from Select Home Warranty, my cooktop was not working. I called for service and the very same day I received a call from their repair company to schedule an appointment. The part took approx. 3 days to arrive and once it did he came back to repair the cooktop. Thank you again Select Home Warranty.

I submitted a claim for our air conditioner and it was very easy and self-explanatory through the Select Home Warranty website. The technicians they sent was very good and the quality of work done was very good. I am very happy with Select Home Warranty.

Select Home Warranty sent a technician to my home to assess the issues with my fridge and make repairs. The technician who was assigned to come to my house was professional, courteous and on time. The repairs were completed professionally and quickly. The service from start to finish was easy.

In May of 2015 we bought our home and had a 1 year home warranty come with it. When that expired I called this company in July 2016 and bought a home warranty for my home. I repeatedly told the salesman that our furnace was a Geothermal and not everyone worked on them. After getting upset with me because I kept asking if he was sure they covered this furnace I bought the warranty with him telling me I just couldn't have a claim in the first 30 days!

The way Select Home Warranty handled my dishwasher claim was better than I could have expected. A contractor was sent to my house quickly. The contractor was professional, knowledgeable and was able to make all the repairs on the same day. The customer service team at Select has been great.

Tried to get in touch with the company for information on a possible claim. Call Friday afternoon with no one to talk to but the answering service. They assured me that I would get a return phone call. (Didn't happen.) Called Saturday morning and talked to the answering service. They stated that they have a note to return the call and would put it in again. (No return call.) Called Saturday afternoon and still got the answering service. Again they state that they can see that I called (no return call). Tried several times on Sunday to get a call back and still got the answering service (no return phone call). Waited most of the day on Monday to get a call. Finally broke down and called at 230, "nope we have no record of you calling. We will have a manager call you back..." NOT HOLDING MY BREATH.

I filed a claim with Select Home Warranty for my air conditioning unit. A technician contacted me about 24 hours later. The service he provided was very good. I have been with Select for a few years now and am very happy with them.

My dishwasher recently broke and filing a claim on the Select Home Warranty website was very easy. The next day, the contractor came out to my house and the service he provided was amazing. I am very happy with my warranty and highly recommend Select Home Warranty.

I am very satisfied with Select Home Warranty. My a/c claim was filed and completed very quickly. The process was quick, the contractor was professional and the service from start to finish was great. I highly recommend Select Home Warranty.

I recently filed an a/c claim with SHW. I filed my claim late at night and the appointment was scheduled with the technician the very next day. The technician contacted me in the morning to discuss an appropriate appointment time and he arrived on time as planned. The service was very good and he was able to resolve my a/c issues.

I filed a claim with Select Home Warranty by phone for my washing machine. I was contacted by their technician within 24 hours of filing my claim. The technician was courteous and responsive. The work they did was very good. I am very happy with my Select Home Warranty warranty.

I filed a claim online for my dishwasher. The services provided by the contractor and Select for my claim was very professional. The contractor was on time and prepared. The repairs were completed within a very reasonable amount of time. I was informed of the process every step of the way. I highly recommend SHW.

I am pretty satisfied with my warranty experience. The representatives are easy to speak with and my claims do get processed within a reasonable amount of time. The only downfall is that sometimes the wait hold does get pretty long especially in the summer. I assume it has to do with a lot of calls coming in but if that was streamlined a bit better they would get a much higher rating from me.

I filed a claim online for my washing machine. A few hours later I received an email stating that a contractor will be calling with an appointment and they also told me who will be calling. The contractor arrived on time, was professional and made the repairs on the same visit. The claim process was very quick.

The compressor to my HVAC system was making loud, squealing noises so I opted to completely shut the system down. When I called Select to ask for service, they said they do not schedule service for "noises" complaints. I said the noise was coming from the compressor to the HVAC system and they refused to send anyone to investigate. They said I should call my own HVAC person and have them investigate and they would reimburse me depending on the repairs. Knowing at this point that is the only way I would get anything done, I called an HVAC repair/service company. As a result of the technician's investigation/troubleshooting, he determined I had very low-pressure readings and was lacking sufficient amount of freon. Upon further investigation, he determined the coil on the air handler was not working properly.

My a/c claim was handled professionally. The representative on the phone took down my claim information quickly. She was very thorough and polite over the phone. She sent a contractor to my house to then make repairs on the unit. He was well informed of the problem before coming out to my house.

I have had problems with Select since I paid my $400 last year, they always find some reason not to pay for services. My AC broke down, I have it serviced every year yet they refuse to pay anything towards replacing the system. When they are selling you the contract they say they will cover everything and that all you have to pay is $45. Don't believe them, they are hard to get in touch with, they are rude and they care nothing about your problem. All they want is your money. I am going back to American Home Shield, much better company!

Scammers, unprofessional, just plain fraud. Denied 2 out of 3 legitimate claims and the one they partially covered, I had to fight hard for it. Extremely unprofessional management. Denied a claim for fridge suggesting it was a gasket even without sending a technician to the house. This resulted in having to purchase a new fridge out of the emergency. When cancel policy they offered 7 dollars out of 450 I paid with 7 months left on the policy.

I never write reviews...but felt I needed to for this company. My experience has been awful. Every customer service rep I have spoken to has been rude, and sounded like they hate their job. Terribly unhelpful...and I will tell you that I have been kind and calm each time I called in. Just bitter for no reason. I spoke to a supervisor that told me one thing, and the company didn't stand behind it. They will find any, every way or loophole they can to avoid paying out a claim. They boast about a 24/7, 365 days a year workforce of contractors...that is simply not true. I had to find my own contractor because they didn't have one that would call me back. I had to contact 2 contractors multiple times over multiple days and they never called me back. Don't waste your money on this company until they learn how to treat customers.

It was right before the holiday season and my oven stopped heating up. I panicked and called SHW right away. A contractor was at my door a few hours later. He had to replace the heating element in my stove and because it was a popular model he was able to get a replacement part quickly. The stove worked perfectly and I was able to cook for my family. Thank you.

I filed a claim for my pool heater not working. The pool contractor came out and needed to replace a part. He got Select Home Warranty to approve the replacement part and he came back to install it once the part came in. The service was very efficient and professional.

The service from the repair man on my air conditioning unit was very good. He was professional, on time and very thorough. He completed the work on the unit and tested it several times before leaving. I highly recommend Select Home Warranty. Overall outstanding customer service.

Select Home Warranty has been a blessing for our home. With a mid 1960's home I need a reliable and reputable contractors to resolve house issues. I have found the small monthly warranty payments to Select Home Warranty a perfect fit to our budget and a wonderful means to have security and repair matters resolved quickly.

My dishwasher was not working. Select Home Warranty scheduled a call within 24 hours. The contractor arrived on time and was very pleasant. The dishwasher needed a part which had to be ordered but he was able to do a temporary fix and although I had to be careful it got me through the holidays with a house full of company. He returned with the part, fixed it quickly. Great service from everyone.

I highly recommend Select Home Warranty. The service I received when I filed my oven claim was amazing. A technician was assigned to my claim who by the way arrived as scheduled. His truck had basic parts needed for multiple repairs and he had the part I needed to repair the stove. He called Select while at my home and got the new part approved. He installed it as soon as they gave the ok. Everything has worked perfectly since then.

The technician Select Home Warranty sent to repair my air conditioner was on time and professional. The technician was able to repair my air conditioner the same day and it has been working well since then. I have never had any issues with my claims. I am very satisfied with my warranty.

I filed a claim for my air conditioner which was not working over the summer. Select Home Warranty processed my claim quickly and sent someone to my home to make repairs. The overall service was quick and professional. It was very easy having my issue repaired.

I filed a claim because our KitchenAid garbage disposal stopped working. Select's resolution was to reimburse us $75 to pay for the replacement. Labor to install will not be covered. Where in the world can you buy a garbage disposal for $75? When I called, the CS agent explained that Select will only pay the cheapest brand.

My claim for the air conditioning system was handled professionally. I was very impressed with the quality of service I received from Select Home Warranty. Filing my claim was very easy and dealing with the representatives over the phone went smoothly. I highly recommend Select Home Warranty.

I filed a claim for the a/c online. I ended up getting a phone call from a contractor that afternoon requesting to schedule an appointment. The contractor was on time and professional. My claim was handled very well and without any issues.

NO COVERAGE ON OUR AC UNIT. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Paid over $400 for a USELESS policy. We bought our home 1 1/2 years ago and are told that without 3 years of maintenance records we are not covered.

I have had 3 things I've called in and each time they say it is not covered. They write the contract where it is very vague so they always have a way to say it isn't covered. Don't waste your money. Go to another company!

I called SHW when my microwave was not working. The technician who came to my house recommended that the microwave be replaced since it was more money to fix. He called SHW and was able to have a replacement microwave approved. It was installed as soon as the new microwave came in.

My furnace went up a week ago (Wednesday). I made the claim online and had to follow up the next day because I never received a confirmation. They did send a contractor that day and he told me I needed to have my furnace replaced. He said he would call Select and call me the next day. I never heard anything. I called back 4 times over the weekend and each time they told me the contractor had not been in contact with them and I was "top priority" and someone would call me back as soon as possible.

Would not repair well as salesman suggested. Washing machine had to stop working before tech would come look at machine but was too far away so I had to find my own tech to work on washer. Charged 90.00 for service and Select Home will not pay for service. Gave 150.00 for washer and 0 for service. Contract states 45.00. Took 2 months to just get the 150.00. Three employees said I should get the 45.00 plus the 150.00. Bad company.

My stove claim was completed very quickly. The representatives on the phone at SHW are super professional and courteous. The contractor sent to my house repaired the stove right away for me. I was really impressed with the quality of service I received. Thank you.

The contractor Select Home Warranty sent to us was very good. He thoroughly inspected my fridge and was able to repair the issues I was having with it. He was professional, courteous and on time. I am very pleased with my warranty.

I filed a claim online for my washing machine as it was not draining all the water. I got a call later that afternoon from a contractor wanting to schedule an appointment. The contractor who ended up coming to my house was professional, on time and knew a lot about my particular model machine. He knew what the issue was right away and was able to repair it on the same service visit. I highly recommend Select Home Warranty.

My husband and I have two homes, ** in my name Ingrid ** and ** in my husband's name Robert **. We have made one claim on each policy. My husband on 9-19-16. No hot water was the problem. He called Select Home Warranty and after 3 days hired someone and paid for it himself. My claim was for no heat. The renter called Select Home Warranty and after 4 day of very little heat (Minnesota) the Renter paid for the repairs and billed me.

I have been with Select Home Warranty since 12/30/15 and recently renewed my contract in 12/2016 with the representative Kyle **. Since that time period I did not file a claim until a few days ago. 2/3/17 to be exact to request service on my refrigerator. I submitted the claim form electronically and received a call on the next day from a representative to get more information on my claim and was told that my form was submitted to dispatch. Two days passed and I never received a call from anyone to confirm the form was received or if a repair person had been notified. I must add after having a contract with American Home Shield that had excellent service in follow-ups and call backs I was expecting the same service from this warranty service. Unfortunately, this was not the case, in fact I had a bad taste in my mouth after speaking with Edward, ext. ** that declined to give me his last name when I asked him.

I filed a claim with them on a Sunday that my heating unit was not working and it was currently 57 degrees in my home. I am a single mother of three children and one child under the age of 1. I gave them the model number and serial number of the unit in my house in the attic and was told then to wait 24-48 hours then I would receive an email as to who the tech would be that would servicing the unit. I never received that email!!! I had to call them back. I then called the tech company that was going to be providing the service and they could not come out until another 30 hours later.

This the worst company for home protection. My furnace went out on January 27, 2017. A service person came out on Wednesday February 1, 2017. He gave the diagnostic report of the motor overheating and don't run, motor is binding won't turn and told us our service charges. He sent the email to Select Home Warranty. They sent back a email acknowledging they received it. He also sent us a copy. The young lady who answered the phone said that they had not received any email. I told her that they had sent back an email so I know they got it. I was told that it will take another 24 to 48 hours for someone to get back with me.

My washer was not working (Spin option was not working). Called Select Home Warranty added a claim on Dec 30th. Service technician called me back on Jan 3rd. Service technician was not a professional one either. (Some local company). Did not explain what's wrong with the machine. He said it will take few days for him to get the parts. He came and replaced some parts on his schedule.. We don't know whether he changed something or not... We have the same problem with our washer again and called Select home warranty (Worst warranty service you can get).

I filed a claim online for my washing machine. I received a call the next business day from a technician who wanted to come and schedule an appointment. My washing machine was easily repaired without any difficulty or hassles. The parts that needed replacing were approved right away from Select Home Warranty. I am very satisfied with my warranty and highly recommend them.

The customer service is not customer friendly. The claims department is a bunch angry people including the managers. Their attitude is I do not care. Their ability to write details and explain them is below grade school. They do not care about their customers. Their tone is wrong and very angry. I believe they will not be around long because they do not have good people skills. I have had enough, it does not get better. There is no one to go to that advocates for the customer.

I had plumbing issues a few weeks back and the plumber who came out to my house was fabulous. He was on time, professional and very experienced. My issue was fixed quickly. I had no problems with the plumbing since then.

Purchased the Platinum package from Select Home Warranty. Six months later I called them to check on an issue with the hot water in the master bathroom. My repair was approved over the phone by their representative "Lisa". However their management (David & Edward) are refusing to pay anything after I fully paid the contractor to complete the work and repair the plumbing. I would highly recommend to avoid doing any business with Select Home warranty. They are happy to take you money and refuse to help you. DONT TRUST THEM.

My a/c wasn't cooling this summer. We live in FL and it tends to get very very hot. We rely on the a/c a lot. I was very impressed with the service I got from SHW and the contractor. The contractor came over very quickly to repair the a/c. I didn't have to call 1,000 times to find out the status or anything. My claim was handled exactly the way I was told it was going to get handled. I am so happy.

Select Home Warranty (SHW) home insurance firm is simply cheats their customers. Please don't get into their trap and get robbed/cheated. I had a problem (not working at all) with my dishwasher ($600 USD) which is just 6 years old where SHW failure to repair nor reimburse for the new one. They sent me an email that they reimburse $125 for cost of repair or to buy new one for whatever I choose, which I had already paid $95 ($50 + $45) for handy man's (two times) for just diagnosis.

My sprinkler claim was handled professionally by the contractors of SHW. The representative who took my claim info down was very informative of the process and the contractor explained everything that he was going to do what he thought caused the problem. I am happy with Select.

I filed a claim online for my plumbing issues. I received confirmation from SHW that a plumber will be in contact to schedule an appointment. The plumber was professional, courteous and on time. He repaired the plumbing issues promptly. I am very satisfied with SHW and recommend them to all.

I filed a claim online with Select Home Warranty. It was determined that there was issues with my heat pump. The contractor was able to get approval for the repairs and replaced the necessary parts. I was very happy with how my claim was handled and the service I received. I highly recommend Select Home Warranty.

I was having plumbing problems with the toilet. A plumber was hired and sent to my home by SHW. The plumber was excellent. He was thorough, professional and worked very clean. My repairs were completed within the same visit. I highly recommend SHW.

Over the summer I began experiencing issues with my a/c system. I called SHW to file a claim. A technician was then sent to my house to assess the issues. The technician was able to find out what was wrong with my unit and proceeded to make the repairs. The service was professional and fast.

I filed a claim last month for my heating issues. A contractor was sent to my house who repaired the heating system. The contractor was professional, courteous and thorough. He inspected the unit thoroughly before repairing it. He also made sure that everything was working perfectly before leaving.

My sump pump was not draining properly. I filed a claim and right away a contractor was sent to my house to repair it. He had to call SHW while he was at my house to get approval for the work he was about to do but once he got it he proceeded with the repairs. I have had no issues since and am very happy.

I had issues with my heating system. A claim was filed. A technician was assigned to my claim and sent to my home. The technician diagnosed my problem and repaired it the same day. I was very happy with the outcome of my claim.

I am very impressed with the service I have received not only from the contractors and technician but by the representatives at Select Home Warranty. My claims were all handled professionally and timely. Repairs if needed were completed within the timeframe provided by the contractor. Overall I highly recommend this warranty.

I contacted Select Home Warranty on January 12, 2017. I requested service in my refrigerator, dryer, and my roof. I received a call saying that the refrigerator was not covered. I said ok, but how about the dryer and the roof. I was told that they were still trying to locate someone for those repairs. I called a few days ago, and I was told that they are still trying to find someone to come. Today I'm told that there was no service in my area, and I would have to pay for it and then be reimbursed. I am a cancer patient, and I do not work. I'm on a very strict budget. That was my reason for getting the warranty. I cannot afford to not have one. So I just received a call from Mr. ** (as I'm writing this) who has agreed to send me out a check to find my own repairman. I appreciate him doing so, but, if I have to find my own serviceman, then why can't you? Must say that I feel bamboozled. Why was I not told that there was no service people in this area?

I filed a claim with Select Home Warranty when my fridge was not working. The food was not staying as cold as it needed to be. A contractor was sent to my house the same day who was able to find the source of the problem. He repaired my issue the same moment and tested the fridge, making sure it worked well before leaving. The service was reasonably quick.

I called SHW last week to file a claim for my ice maker. A contractor was hired and sent to my home the next morning. He was on time and very professional. The contractor found the issue right away and was able to make the repairs that visit... I was very impressed with how professional and thorough the service was.

I called Select Home Warranty to file a claim for my garage door as it was not opening. A contractor was sent to my house the next morning. The contractor was very informative and super professional. He found the problem and was able to fix it right away for me. I was very happy.

I filed a claim last month for my stove. The oven was not heating properly. SHW sent a contractor to my house to inspect and repair the stove. The contractor replaced the part that was no longer working and made sure the oven was functioning before leaving. I was only responsible to pay my deductible. I am very satisfied with my warranty.

I filed an a/c claim last summer. The contractor who came to the house was professional, courteous and on time. He inspected my unit and was able to repair it right away for us. I am very happy and satisfied with my warranty through SHW. I recommend them all the time to friends and family.

I filed a claim for my plumbing issues with the toilet. My claim was processed quickly and handled professionally by the plumber. The plumber repaired the toilet and made sure it was running properly before leaving. He was professional and courteous throughout. I am very satisfied.

I purchased a home warranty from Select Home Warranty in June and everything was great until I filed a claim in December. They gave me a claim number but never called me back to set me up a tech visit. I called three times and was promised a call back from the manager to make things right but never received one. Finally in January, I called an independent contractor, who gave me an estimate that I shared with Select Home Warranty. They immediately called me then and said they would not pay to repair the appliance but offered me an in-lieu depreciated cost of $125 for my refrigerator. I asked how they calculated this cost and was told, it was at their discretion and I could take it or leave it.

I highly recommend SHW. My claims have all been handled very well. The representatives processed my claims quickly and technicians were hired and sent to my home just as fast. All my repairs were professionally completed. I am very happy and highly recommend this warranty.

I have been with SHW for a year now and so far am satisfied with my experiences. My garage door claim was handled very well other than the contractor taking 2 days to come out to my house. I really had no issues with SHW directly besides for the contractor. Overall I am satisfied with my warranty.

My wife called SHW to file a claim for our microwave. The contractor assigned to our claim was very professional and thorough. He told us that a part needed replacing and the cost of this part was just as much if not more than purchasing a new microwave. He called SHW and had them approve a brand new microwave.

Please note that the claims department does not resolve issues in a professional and timely manner. I presently have a problem with my heat and called the claims department two days ago and haven't been assigned a service technician.

My garbage disposal claim was handled excellent. The contractor said that it was more money to fix than to replace so he has Select Home approve the replacement part. The contractor came back the next day to replace it. I was very happy with the overall service I got. My questions were always answered by the representatives on the phone and they were always polite.

I am happy with my warranty and experience so far with Select Home Warranty. My claim for the leaking sink was handled quickly. A plumber was sent to my house the same day to make repairs on it. Since the repairs were completed there were no other issues with it. I was happy to see a job done well and the first time around. I also didn't get the runaround like I did with my previous company which made me very happy.

My ice maker claim was handled very professionally. A technician came to my house within 24 hours of filing my claim. The repairs for the ice maker were completed as soon as the new parts arrived. The service was timely, professional, and without any hassles or delays. I would definitely recommend this service.

I filed a claim for my stove and the service I received was very good. The staff were professional and answered all my questions. They sent a contractor who was very knowledgeable to my house to make repairs. The timeliness of the claim was also prompt. I highly recommend Select Home Warranty.

I pay for the platinum service warranty I purchased March of 2016. I called in on 1/6/17 at 3:00 pm central time. I talked to Samantha and advised my furnace stopped working and am I able to send a contractor local to diagnose due to the frigid temperature and elderly couple in the home. She advised yes and she spoke with my contractor who gave the diagnosis and his advice of replacing the unit. She said due to circumstance of weather she would expedite and I would receive a call back. I did not get a call but email asking for pictures of my unit and maintenance records. I then compiled and sent in. I have used the same contractor for years as a HVAC tech. He sent me invoices and never had a issue but a cleaning yearly. I still did not get a call.

I called SHW when my garbage disposal was not working. A contractor came to my house and said that I needed to have it replaced. He called SHW while at my home and waited for them to provide the approval for the replacement. As soon as the replacement disposal was approved the contractor had the new one installed.

I filed a claim with SHW for my washing machine. The technician came to my house on time and was professional and courteous. The repairs and parts were changed within a very reasonable timeframe. The washing machine has worked very well since then. I am very satisfied with my warranty from SHW.

My husband called in and filed a claim for my dishwasher when it was not working. A contractor came to my house the next morning and he said that some parts needed replacing. He called the warranty company right away on the phone and once they approved the new parts he came back to my house and repaired the dishwasher. The whole process was handled seamlessly.

I had some issues with the upstairs toilet. I filed a claim online and got a response from someone within a few hours. A plumber was assigned to my claim and called to schedule an appointment for later that day. The plumber arrived on time and was able to repair the toilet that day. I received very very professional service. Thank you.

I was having a lot of problems with my air conditioner over the summer. I called Select Home Warranty right away for help. They had a technician sent to my home within 24 hours to make repairs. The technician who came was very professional and fixed the air conditioner without delay. I am very satisfied with my warranty.

I had some a/c issues over the summer. It took a day to have someone come to my home because the contractor was very busy but when he came he was professional, courteous and thorough. He repaired my a/c quickly and made sure it worked well before leaving.

Select Home Warranty sent a plumber to my house when the master bath toilet was leaking. The plumber was very thorough making sure he didn't miss anything. He repaired the leak and made sure everything was running smoothly before leaving the house. The service was very professional.

I called to file a claim with Select Home Warranty when my fridge was leaking water. A representative promptly sent a contractor to assess and repair the issues. The contractor who came was very professional and neat. He was organized and came prepared. Repairs were completed within 2 days' time.

SHW sent a contractor when my garage door was not going up or down. The contractor was professional, courteous and on time. He repaired our garage door quickly and without any hiccups. The service so far from SHW has been easy and pleasant.

I went online and apply for a quote. At that time I received a promo code of NYE2017, which gave me $200 off the actual price, plus 3 months free. There was no statement about it had to be with the one-time payment. This is bad business practice. They called twice to give me a different offer, without the 3 free months. I expected to get the offer I applied for online. One thing that did happen, they lowered the payment to $33 mo, but just one month free, and $45 service charge.

I had issues with my stove not heating. I filed a claim online. I got a response back telling me that a contractor was assigned and will be in touch to schedule the appointment. The contractor was prompt, courteous and professional. He quickly completed the repairs and made sure that everything was working properly before leaving. Thank you.

I called Select Home Warranty when my heater stopped working. They sent a contractor to my house right away to fix my issues. The contractor came prepared and even had some parts in the van that were for my particular heater. Everything was fixed that afternoon. I highly recommend the service.

I filed a claim for my plumbing issues in the upstairs bathroom. A plumber was sent to my home to see what the exact issue was and to make repairs. The plumber was prompt, professional and courteous. He explained the issue and proceeded with repairs. I am very satisfied with my service.

I have had 4 issues so far and every single one was denied. I showed proof that what they were saying was untrue but the person (Charles) would say his piece, state something incorrect and then stay silent on the line. I would show proof that what he was saying was incorrect but all he would only say "Is there anything else I can help you with". Basically ignoring what I would say. On each occasion I have spoken to the techs that came out and they stated that they knew the company would not repair. They look for any reason to deny. My advice is to stay away from this company. Hopefully with enough reviews they will go out of business soon. My claims were for 2 AC's and then for 2 Heaters a few months later.

I purchased the top of the line home warranties from this company for our primary home and a rental home that we own. I received a call from my renters stating that the hot water tank is leaking and they don't have hot water. I placed a claim with Select Home Warranty on 12/29/16 early in the morning. I received an email on 12/30/16 stating that they have assigned a contractor to go look at the hot water tank. I called and talked with contractor and he said that the hot water tank needs replaced and he submitted this to Select Home Warranty.

My oven was not heating properly. I filed a claim online via the SHW website. Later that afternoon I received a call from a technician requesting to schedule an appointment. The technician arrived the next morning and found what my issue was. He called SHW right away and was able to get a replacement part approved. As soon as the approval came through the replacement part was installed.

I filed a claim for my air conditioner over the summer. Overall the service from Select Home Warranty was pleasant. Representatives are polite and professional over the phone. The contractors who are sent to your home is professional and knowledgeable. I had no issues and did not need any additional repairs to be done after the first time they came out. I am pretty happy and satisfied with my warranty.

I called Select Home Warranty the other day to file a claim for my dryer. The representative over the phone was very courteous. He took down all my information and told me to expect a call from a contractor shortly. The contractor came to my house yesterday and fixed my dryer. The service has was perfect. Awesome job!

I filed a claim with Select Home Warranty when my heat was acting up. A contractor was sent to my home the same day. He was professional, polite and on time. He found the issue right away and was able to repair it. My heat is working perfectly now. Thank you.

Over the last 6 months, I have had to contact Select Home Warranty multiple times. On a major oven issues, I am still trying to get resolution after over 4 months of constant contact. They are so unresponsive and at every turn find excuses to give lousy service. I recently was promised by Jermel (Customer Service Manager) an amount to cover a problem for my oven. The oven needs $800 in repairs, he only authorized $200. Now, when the documentation came through to sign, they are only authorizing $130. I then called back to the customer service department to get a resolution. I was told that they had to deduct the $45 service fee. I then had to explain that I paid the $45 service fee to the technician that came out earlier on the call for the service. The person on the phone had no authority to fix anything and had to defer to Jermel who is now supposed to call me back.

I filed a claim for my fridge. The next morning a contractor was at my house making repairs. The service was amazingly quick. The contractor was professional, courteous and extremely knowledgeable. I could not be happier with my warranty through Select Home Warranty.

I have received 5+ star services from Select Home Warranty the past 2 years. I am extremely satisfied with my warranty. All my claims were handled promptly and professionally. Technicians were assigned to my claims and sent to my home right away to complete all necessary repairs.

I am very happy with my experience so far with Select Home Warranty. My air conditioner claim was filed promptly. A technician was hired and sent to my home within a reasonable amount of time and the repairs were professionally completed. I am happy with the warranty and service I have gotten thus far from them.

I filed a claim for my outdoor spa as soon as I saw that it was not working properly. A representative from Select Home Warranty took down my claim information promptly and told me that a contractor will be in touch to schedule an appointment. Within 3 days my outdoor spa was repaired and in perfect working condition. I am currently very happy with my Select Home Warranty service.

I submitted a claim online and the form states "a claims rep will contact you shortly." No one contacted me so I called and was told that a claims rep would call me in 24-48 hours then they will talk to me about getting something scheduled, which might take another day or two. This is not the prompt service I was sold on when I bought my plan. Meanwhile, we have a broken toilet that is leaking. If it is a really big problem or emergency, I can't imagine waiting 24-48 hours just to get a call back from a claims rep at Select.

I had a plan with Select Home Warranty for 4 months when I had occasion to use it to get my dishwasher repaired as it wasn't draining properly. When I placed the claim I was told the contractor, Delta Appliance, would get in touch with me within 24 hours. 36 hours went by and I finally had to call them. They didn't want to come out for another 5 days but I convinced them to make it 3 days. The serviceman came out, said we needed a new drain pump, collected his $60 service fee, and said it would take about 2 days to get the part. 3 days went by and when I didn't hear anything I called Delta. The person that answered the phone said "oh they didn't call you" and said she had to look up the information and would get back to me within 10 minutes. Within 10 minutes I got a call from Select stating that my repair had been approved and that they'd pay for the part but not the labor.

My a/c was not working. I called SHW to file a claim. The technician who came to my house fixed the a/c in the same service call. I am very pleased with the services from the technician and SHW. I recommend them.

I was very pleased with the service I got from Select Home Warranty. The representative on the phone was very cordial and answered all my questions. My a/c claim was handled very well. Technician assigned was courteous, professional and did a thorough job. I highly recommend Select Home Warranty.

I called Select Home Warranty because I was having plumbing issues at home. They had a plumber sent to my house the next morning. The plumber was professional, on time and knowledgeable. He found the source of the problem and fixed it right away.

In January 2016 we were looking for new home warranties for our new house purchase. Select Home Warranty seemed to have the best rates. Other home warranty companies also contacted us and several of them said NOT to go with Select Home Warranty. We ignored their advice and went with them anyway. In March 2016 our garage door opener broke and we couldn't get the garage door opened. I called SHW to file a claim. Since our cars were stuck in the garage and we needed to get out we needed urgent service. SHW told me to go ahead and find a contractor and get it fixed ASAP and that SHW would reimburse us for the cost minus the service fee. I found a contractor, they came out within several hours, fixed the garage door, I paid $200 and we were taken care of.

I called Select Home Warranty to file a claim for my plumbing issues in the bathroom. A plumber was sent to my home the same day to fix my issues. I was so surprised with how quickly my claim was handled and processed. I was very satisfied with how the repairs were made and how knowledgeable the plumber was. I highly recommend Select Home Warranty.

I filed a claim on the SHW website when my fridge was not cooling well. I got a phone call later that afternoon from a technician who wanted to schedule an appointment to come to my home. The repairs were completed on my fridge surprisingly quick without any hassles. I could not be more pleased or satisfied with my warranty.

My ice maker was not working correctly. A representative from Select Home Warranty had a contractor sent to my home to make repairs on the ice maker. The contractor was very professional, courteous and knowledgeable. The repairs were completed on the ice maker and I have had no more problems since then. I am very happy with my warranty.

I called Select Home Warranty last month to file a claim for my washing machine. The representative on the phone took my claim information down and told me that I should expect a call from a contractor to schedule an appointment. The contractor arrived the next morning and repaired the washing machine. The service was fast, professional and worry free. Thank you.

I started having issues with my Furnace in Sept 2016. I am still awaiting Repair. All contact has been through email. Each email says I will hear back in 24-48 hours. I have had to contact them repeatedly to find out when a Technician would be assigned to my Repair. The first (2) times they assigned the same Contractor - who DOESN'T do repairs on Gas Furnaces. I changed to this Warranty Company because it was less expensive. HUGE mistake. The saying "you get what you pay" is definitely correct in this instance. STAY FAR AWAY FROM THIS COMPANY.

I called Select Home Warranty when I was having issues with my washing machine not draining and cleaning the clothing properly. A representative from Select subsequently hired a contractor and had them set up an appointment. The contractor was on time, professional and wore socks over his boots as to not make a mess in my home. I was blown away with the quality of service received. My repairs were completed and I have had no problems with the machine since then. Thank you!

I filed a claim online for my GE dishwasher. A contractor was sent to my house the next morning to assess the issue. A repair was made on the spot and I was only responsible for my deductible on the policy. I am very satisfied with the warranty and services I received. I highly recommend SHW.

I have been with Select Home Warranty for 3 years now. I have filed several claims and each one was handled professionally and quickly. I have always had my questions answered and my reimbursements sent in a timely manner. I highly recommend the warranty and service to all.

I had so bad experience with Select Home Warranty. I purchased home warranty for a year $449.99 for a little single family house. One day my stove stop working, called Select Customer service, they find a third party contractor to the house. The contractor said the stove is old and does not worth to fix. Then go away (I have to pay $45 copay to him). According to the contract, Select will pay me $100 and I will buy a new stove myself. But, they never pay me the $100. I call the company many times, they just don't care.

It is crystal clear in my case that Select Home Warranty makes all effort to NOT cover our failing HVAC system. My husband and I purchased our home in April of 2014 and maintained our HVAC through a professional and licensed contractor since we bought it. Now Select home warranty requests 3 years of maintenance which we don't have simply because we HAVEN'T BEEN IN OUR HOUSE 3 YEARS! So when the contract says, "This Agreement covers household appliances and systems when they become inoperable due to normal wear and tear," THEY LIE! It only applies if you can show 3 years of maintenance record like the contract says at the bottom of it! This is a shame!

This company is the absolute worst!!! We signed up when we moved into our new home last year. We've ONLY filed 2 claims. The 1st claim was for our washer. It took them almost 2 months to find a contractor to even contact us! LUCKILY we still have our warranty with Samsung & it got fixed within a week. I had to constantly call them that week & have talked to some of the rudest customer service reps EVER! The 2nd & final claim was for our garage door opener. First they sent my claim to a PLUMBER!!! That took 4 days. Then they finally assigned it to the RIGHT contractor, who was superb! That took 3 extra days.

I filed a claim for my garage door. The representative in the claims department at Select had a contractor sent to my home the next day to make repairs. The garage door was fixed later that week when the part ordered came in. I was pleased with the professionalism and efficiency of the service.

I filed a claim for my kitchen faucet. Later that day I got an email from Select Home Warranty informing me that a contractor was assigned to my claim and will be in touch with me. The plumber came to my home the next day and repaired the kitchen faucet. The claims process from beginning to end was professional and quick.

My microwave door broke and on the agreement it said if the microwave does not function then they will fix or replace. The Electrolux door cost $720 to replace which included the service call of $125. They gave me $90 which doesn't even pay for the service call. I canceled all 3 of my warranties.

I filed my first claim over the summer and it was for my air conditioner. I was told by a representative that a contractor will be calling to schedule the appointment to come to my home. The contractor was at my door the next day and repaired my air conditioner on the spot. He gave me some tips to prevent this problem from happening again. Thank you for the great service.

I am very happy with my warranty through Select Home Warranty. All my claims were processed quickly and handled in a professional manner each time. I was reimbursed twice for two claims which were mailed out to me when it was supposed to go out. I highly recommend a warranty through Select Home Warranty.

I filed a claim online for my dishwasher. It was not draining properly. I received a call the next business day from someone at Select stating that a contractor will be dispatched to my home to diagnose my problem. The contractor who came to my home was on time, professional and thorough. The contractor was able to diagnose my issue and complete the repairs on the same service visit. I am very pleased with my service and highly recommend Select Home Warranty.

After submitting a claim to on electrical problems in the garage and on the outside of the house, the company refused to cover them. We submitted another claim to fix our heater, but the company didn't cover the specific part that broke inside the heater. This is despite the company saying they covered these general electrical and heating systems. They refused to share the full contract with us prior to purchasing their warranty, and only provided it to us after denying our claim.

I filed a claim for my toilet issue in the main bathroom. Select Home Warranty had a plumber sent to my home right away who was able to fix my issue. He made sure everything was working as it should before leaving my home. I was only responsible for my $45 deductible as stated in my policy.

My dishwasher was leaking water when the cycle was running. I filed a claim online right away with Select Home Warranty. The next day a technician was sent to my home to see the damages. The technician replaced the hose that drained the water for me and I had no issues since then. Thank you.

I filed a claim for my water heater. SHW dispatched a technician to my home to diagnose the problem. When the technician was there he called SHW to provide them with the diagnosis and requested approval for repairs. They approved the parts needed to fix my water heater and the technician returned later that day with the part to complete the repairs. I highly recommend this service.

My a/c was not working very well. I called Select Home Warranty and filed a claim with them. The next day I had a contractor come to my home who inspected the a/c and was able to make the necessary repairs. I was very pleased with the quality and timeliness of the service.

I have had this warranty company for a little over 1yr and they have been the worst company I have ever used. I went with this company since they covered roof leaks. I bought this warranty when I bought my house a little over a year ago. My first issue was a roof leak which they would not cover since it cost $650 to fix and it was within 3 month of me buying the policy. They told me the most they would pay was $150. Which I accepted.

My air conditioner was not working and it gets very hot here in Arizona in the summers. I called a representative in the claims department at SHW and proceeded to take down information for my claim. They ended up dispatching a contractor to my home to repair the air conditioner for me. I highly recommend SHW. They went above and beyond to make sure that the contractor was on time and that I was pleased with the repairs made.

My air conditioner was not working this past summer. I filed a claim online and received an email from SHW stating that contractor will be calling me to schedule an appointment. The contractor came to my home the next day and repaired my air conditioner for me. The service was professional and prompt.

I filed a claim for my washing machine. It was not draining properly. Select Home Warranty found a contractor in my neighborhood and had them come to my home the next day to make some repairs. Overall I was very pleased with the timeliness of the service.

I filed a claim with a representative on the phone for a plumbing leak. The representative was professional, courteous, and explained the claims process to me. A plumber was hired and sent to my home to make repairs. My claim was handled professionally and quickly. The entire process was hassle-free. Thank you.

The furnace has gone out at my house in Colorado on a Saturday night. This is urgent, obviously, because the temperature is expected to go down to 20 degrees overnight. My tenant has to stay elsewhere tonight, and pipes could freeze and cause a flood. Incredibly, the Philippines-based phone-answering service for Select Home Warranty could promise only that I will hear from the company's claims department by the end of the business day Monday! I will update this if I hear from Select Home Warranty and the claim gets handled on Sunday.

I had a some plumbing issues at home. Select Home Warranty sent a plumber to my home the same day. The plumber was very professional and courteous. The repairs were completed the same day and I have had no issues ever since. The service is very good. I highly recommend it.

Had issues with the garage door. Select Home Warranty hired a contractor to come to my home and make repairs on it. It took the contractor 3 days to come. And when he did come he was not very polite to me. That is the only reason why I am giving this review 3 stars. Select Home Warranty service is very good but the contractor they sent was not.

I filed a claim for my garbage disposal. A contractor called me that afternoon to schedule an appointment for the next day. After he inspected the garbage disposal he said that it would cost a lot of money to repair it and it would be better to just have it changed out. He called SHW for me while he was in my home and got them to ok to the replacement unit. He came back later that week to change it out for me. Thank you for your help SHW.

Omg called our Microwave burned up. "No problem because it is 13 yrs old we will give you $95 towards a new one." I figured no sweat I understand. Still waiting on my $95 and that was a month ago - gets better than our thermostat no power??? Called for service man - read an email 3 days later to call this company with name phone number. Called. "So sorry we do not have a contract with Select Home Warranty company???" What? She said "yes you are about our 15th customer that has called and we do no do business with Select???" Called Select back - they sent me another email 2 days later. "Here is the company that will come and fix your issue." Called them today. Are you ready..."We do not do business with Select???" They take $40 every month for over a yr and they are NOT a company???

DO NOT BUY YOUR HOMEOWNER WARRANTY THROUGH THIS COMPANY! Their Customer Service is the worst I have ever dealt with. I have put in 2 claims with the company. The first one was for broken water heater. When I originally put in the claim they told me it would be about a week before they could get anyone to my house. I told them that was unacceptable since I was having 10 people staying at my house in two days. I was irate. I will say Jonnel was helpful and did finally find a plumber to come to my house. My water heater was not repairable and they told me they would only give me $150 towards a new one because it was 15 years old. A new one costs $1200-1500 fully installed. Not acceptable, but that is all that they would do.

I called Select Home Warranty to file a claim on Nov. 23rd, 2016. As of today 11/30/2016 I have not had a contractor call to set up an appt. to look at our non working heating system. I have called the warranty company at least 2 times daily to see if they have a number for me to call. They tell me they are still working on it and that I have the option to call a contractor myself. I paid my warranty in full and should not have to do all the work. I think their 5 star rating is a JOKE. Will not be renewing with this company. So disappointing!

When signing up the policy they do not disclose all the loops on what is covered and what is not. I called in to get a report a claim about a cook top vent fan underneath the built in microwave. First I had to go through two agents to get my claim in and then I get a email saying the claim is denied as the value of the microwave replacement is greater than the allowable amount. I could get the microwave replaced myself but will only be refunded a portion of the cost. This assessment was done without even confirming with me what I stated as the problem.

I was having plumbing issues at home. I filed a claim online with SHW and they sent a plumber to my house. The plumber inspected everything very very well and told me what the problem was. He had to get approval for the repairs but he took care of that while still in my home. Once he got the approval the repair was done on the spot. I was very grateful for the wonderful service.

My microwave was not working. When the contractor hired by Select Home Warranty came to my house to diagnose my problem he said that to fix it was going to cost more than a new one. He called Select while he was in my home and was able to have them approve a brand new one to be installed. I had a new microwave the next morning.

I am very happy with my warranty. I called them in June to file my claim for the air conditioner and they had someone come to my house to fix my problems. The contractor they called was A+ rated and came highly recommended from everyone I asked. I was so happy to see that only the best was hired to assist in my claim. I will be renewing my contract next month.

My a/c was not cooling. I filed my claim on the Select Home Warranty website and I got an email reply the same day that a technician will be in contact with me. The technician came the next day to repair my a/c. The service was very quick and professional.

I had issues with my heating system. I filed a claim with a representative over the phone and they took down the claim information and said that they will have a contractor call to schedule an appointment. The contractor who came to my home was very professional and knowledgeable. He explained the issue and what was done to repair it. I have not had any problems with my heating system since then.

Save your money, these people are complete scammers in every way. I could not find any service people within my area that would work with these people. They are late on their payments and as a result no one with work with them. Unfortunately I did not ask around before I spent the money. It has been over 2 months trying to get a refund. I have folders full of emails and notes on my attempts to get a refund and at every juncture I am told to "be patient", "the check was sent out", "wait a few more days" and don't expect to be treated politely or with respect. These people are rude, obnoxious and abrupt. People must really be hard up for a job if they are working for a company that is a complete scam and feel customer service is taking your money and not providing any form of reputable service!! Stay far away!!!

I love Select Home Warranty. I have been with them for 4 years now and I have had nothing but a great experience. My claims were processed quickly. Every single contractor who was sent to my home was professional, courteous and consistent with their work. I highly recommend them.

My water heater broke. Select Home Warranty hired someone to come to my home and make repairs. When the contractor came he said that my water heater needed replacing as it was not worth repairing. Since my water heater was old Select offered to pay $500 towards a new water heater which I gladly accepted. I was thrilled with my policy.

I filed a claim online for my air conditioner. The next morning I got an email saying that a contractor will be in touch with me. The contractor ended up coming to my home right away and repaired my air conditioner problem. I was very happy with my service.

Over the summer I filed a claim for my pool pump as it was not working. Someone from Select Home Warranty had a contractor get in touch with me to set up an appointment. My pool pump was repaired within 3 days time. The overall service was professional and quick.

I closed on a house in June, I chose Select warranty, and as soon as I move in and contact Select in regards to my contract, I was met with a beyond rude associate who asked for my contract info. Telling him I'm looking through my paperwork for it, he states he doesn't have time to wait, told me when I find it to call him back and then hung up on me. That's my first complaint. I immediately then called another warranty company and opened a contract with someone else.

I filed a claim because the pipe connection in my sprinkler system was leaking. Select Home Warranty hired a contractor to come to my home to make repairs. The contractor arrived on time as scheduled and made all the necessary repairs on the same visit. Thank you.

My most recent claim for the washing machine went over really well. The representative at SHW assigned a technician to my claim. The technician was on time, prepared and made repairs during the same service call visit. I have never had any issues with my claims so far. I am very satisfied with my warranty from Select Home Warranty.

Excellent service. I have been with SHW for 2 years now and have always received top notch service. I am very, very happy with my warranty. I highly recommend their warranty to anyone who needs to purchase one. I was never disappointed.

I could not be happier with Select Home Warranty. I have been referring them to all my friends and family since I purchased my warranty. Everyone who has it with them have been so happy. All of my claims for the past 3 years have been processed quickly. All the repairs were completed within a very reasonable amount of time. I am so happy with this warranty. Thank you! I highly recommend their service.

I am very happy with my experiences so far with Select Home Warranty. My garbage disposal claim was handled professionally and quickly. My reimbursement check was sent on time and I had no issues getting reimbursed for the replacement unit I had installed. I am very satisfied.

I called Select Home Warranty to file a claim for my dishwasher when it was leaking water. A representative who took down my claim information informed me that a contractor would be calling me to schedule an appointment. Everything they said they were going to do they did. A contractor was sent to my home and he repaired the dishwasher for me. I am highly satisfied with my warranty.