Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed March 17, 2019
Non pushy salesman. Purchased home warranty on new home. Hope I won’t need it. But I have one if I do. Thank you explanation of warranty. After reading reviews looks like a upstanding company. US based operations. Prompt phone answering. Non automated. Covers all major appliances and Even roof leaks. Including the kitchen sink. And all other plumbing. Found others that purchased similar plans with good feedback.
Reviewed March 17, 2019
I put in my quote in online. Came up with a good number relieved a phone call 2 minutes after. I walked away from the computer the gentleman I spoke with walked me thru the entire process got a good discount for St. Patrick’s day and added coverage for my pool. This was an all around good experience happy to be a customer weirdly looking forward to seeing how the service transfers over to filing a claim.
Reviewed March 17, 2019
I feel better having this insurance. I’m a single woman and know nothing about working on appliances or other. I would recommend this insurance for anyone in my shoes. You can sleep better at night. I have a washer and dryer and dishwasher and hvac and refrigerator. I also worry about the plumbing at times. The cost is very affordable. The fees are very affordable. I have only heard good things about this company Select Home Warranty. Enrollment was a very easy process. They get back in touch with you right away.
Reviewed March 17, 2019
The service and knowledgeable salesman (Jonathan) was very good. No pressure, explained everything and very helpful. I shopped around a lot for a home warranty and found this one best suited my needs. I am very happy with my choice. The choices of home warranties was lengthy but I went thru the top 10 and found this to be the best as far as coverage and deductible. Everything I want is covered and the price per month reasonable. I would highly recommend this plan to my friends and family.
Reviewed March 17, 2019
Received a call to discuss my online application. He verified the coverage that I had selected and explained that I did not enter my property address. The representative explained to me the benefit of purchasing for the entire year. I explained I couldn't afford to pay for the entire year right now, he then offered to split the payment into two. He also explained that the service call fee would be reduced from $100 to $60. He also explained the coverage of the policy. Very happy with my first experience.
Reviewed March 17, 2019
I was very satisfied, when I contacted your customer service, very polite and courteous. However my issue with the oven is still not resolved, due to the technician, that was supposed to come out never contacted me, when I finally got thru to him, he advised he would come out on Friday March 15 but did not show and never called. It has been over a week and still my issue has not been resolved. New claim request has been issued. Hopefully the new technician will be dependable.
Reviewed March 17, 2019
Sam ** was awesome. He explained and offered me many options. He is a very nice, helpful person. I wasn't expecting to hear of so many options. Hopefully, I won't be disappointed with the option I chose. Thanks so much for your help Sam.
Reviewed March 17, 2019
So far with dryer this process it has been smooth. It was easy to place a order and the guy that sent over was nice and very fast. I receive a email letting me know they couldn’t fix it but I will get another one. Just waiting for a form that I need to fill out and once I do I should get back. Overall customer service and turn around time is quick.
Reviewed March 17, 2019
The service company sent out by Select Warranty, Arctic Breeze, did a great job... fast and done well. No problems. I always know Select Warranty will choose the best company to take care of our home issues/problems. I have been a customer for years and plan on continuing to keep them as my home warranty company for years to come. Everyone should have a home warranty company-worrying about appliances, furnace and air conditioning units should not be something we should have to be concerned with and with Select Warranty we don't have to be worried.
Reviewed March 17, 2019
Every time I submitted a claim they came up with an excuse not to replace or repair. For my cooktop they wouldn't pay the for the replacement of it citing that they don't cover installation. For my pipes that had an overgrowth of grass in it they stated they wouldn't cover to replace them because my pipes were rusted even though the tech stated they weren't. That's just a couple of instances. Don't get coverage from this company. They are a sham.
Reviewed March 16, 2019
I called to start a claim for out lawn sprinkler system. The gentlemen at customer service was kind and helpful. However, when he connected me with dispatch the line disconnected. No one called me back regarding the matter. I did receive an email though, so hopefully someone will contact me soon, so that I can get the repair process started.
Reviewed March 16, 2019
There is easy access to the website for SELECT HOME WARRANTY to make a claim. The online process for filing a claim is very self explanatory. The response to my claim was within a few minutes of filing my claim. The employee I spoke to explained the process very thoroughly. They ensured they understood exactly what the problem was. Customer service is outstanding. I received validation of our conversation within minutes of our call in email. I received the Contractor's name within hours of my claim on a Saturday.
Reviewed March 16, 2019
Customer service representative was very nice and professional. She seemed to understand my concerns and very sympathetic to my situation. She apologized to me for my experience with the technician that was sent to my home. She assured me that Select Home Warranty would take care of my concerns. Only time will tell if that actually happens. But as far as the representative goes she couldn’t have been more helpful. Thank you for calming me down.
Reviewed March 16, 2019
I would say I had a very pleasant experience. The agent was very professional, patient and pleasant speaking to. I had many questions concerning the coverage and the service providers within our area that he had looked up for me. He was very patient and accommodating. He explained everything in great detail in simple terminology and offered a better plan for the value of our money without asking. He answered all my questions and seemed to be very knowledgeable.
Reviewed March 16, 2019
Although I have not yet needed to request service, the process of purchasing home warranty coverage was very easy. The sales rep, Sam **, did an excellent job of explaining all of my options and what is covered, without pressuring me to select one option or the other. When I called my previous home warranty company to ask why my rates were going up 20%, they didn't even try to keep me as a customer.
Reviewed March 16, 2019
I called Select before opening hours, and also filled out the form online. After reviewing several other offers, I received a call from Beverly, who had to call me back several times during the day because of my schedule. She was very helpful, answered all my questions, understood my situation as a seller with undetermined buyer and gave me all the credits she could. I am pleased with the service and quality of this policy.
Reviewed March 16, 2019
I asked to speak to a manager. The manager was rude and could not explain why your company wouldn't cover my a/c issue. They sent me a section of the contract that says what you cover and don't cover. It's clear to see that the item that needs to be replaced is covered under my policy. Also, I asked for a pdf file showing me the entire contract, I never received it and the manager hung up on me. I will be canceling my policy shortly.
Reviewed March 16, 2019
I am very pleased with the knowledge I was provided quickly during our conversation. I'm looking forward to the peace of mind I've needed for many years. The pricing is lower than the competition and longer coverage is provided. I will share my experience with the women at my work as they are all independent but the extra coverage I'm sure will ease them to let them to address other projects in their home. I'm just amazed at the coverage and I'm still in my waiting period. I can finally relieve my family from helping me when help is needed most.
Reviewed March 15, 2019
Due to the boiler in the house not working there is no heat. It was difficult waiting on the approval process to review our claim with no heat in the home and a blizzard on the way. But we waited and gave them all of the receipts and pictures and records they requested. So I guess under their rules and the policy purchased we are to receive a $150 from the warranty for a $1400 dollar repair bill I guess that is what they feel is appropriate.
Reviewed March 15, 2019
Abraham was very knowledgeable and really helped with all of my questions. He called me back when I asked him to. He sent me detailed emails when I asked him to. He was very helpful. I asked him about limits and without skipping a beat he answered my question. He did a really good job of trying to sign me up for a longer term, but I just could not afford it at the time. He was very persistent, but not overly persistent. Great Job Abraham **.
Reviewed March 15, 2019
I spoke with Sol today and he was very knowledgeable and patient. I was very impressed with the overall service and care. I am proud to say I am a new customer. I am leaving another company to which I have been very loyal but I have never felt like a valued customer. I won’t say too much. Just thank you! If your service is anything like the service I received from Sol today I am pleased already.
Reviewed March 15, 2019
The gentleman I spoke to on the phone was friendly and courteous. He was very informative and positive about Select Home Warranty. He shared with me the different options to help me save money. The overall customer service and attitude was excellent. I also like the fact that as soon as I submitted a request online I received a call from Select. He was there to assist me and answer any questions I had at the time. I hope This become a long and lasting relationship between Select Home Warranty and I.
Reviewed March 15, 2019
Bought the year warranty. When I bought it the guy on phone told me plenty of contractors in my area would clear up claims within a week. File a claim for my washer 2 and a half months ago. They give me the run around saying all contractors are busy in my area. Finally last week they tell me they don't have contractors in my area at all. I asked for a full refund they say can only do a portion but wouldn't tell me how much. I got scammed into buying this. I told them if they can't fix my washer then they aren't fulfilling their side of the contract. They give you free months worth of service for good reviews on their site and they wont let you leave bad reviews. Don't be scammed by them. They also say you can get your own contractor and get reimbursed by them but all the reviews elsewhere say they deny those claims. My next step is the BBB and Attorney General's office as they are scamming people.
Reviewed March 15, 2019
I entered my claim online & was contacted by the claim department within a couple of hours which was great! It had now been more than 48 hours since my claim was dispatched & I have received no contact from any local technicians. I am not sure what process the company follows to expedite claims dispatch, but I am not very satisfied at this point. It appears that there is no follow-up once the claim has been dispatched.
Reviewed March 15, 2019
I had a great conversation with Sam, on the phone today. He answered all my questions and more! His voice was very nice to listen to and converse with. No pressure to sell me the Home warranty I was calling about, nor did he give any idea of disappointment when I told him of my financial situation. I wish more people were as easy to talk with as Sam! I was also impressed with how your company takes care of people. Looking forward of having a long and happy relationship with SHW. Thank you again, Steven.
Reviewed March 15, 2019
Abraham ** was able to get me a great rate locked in for 3 years (with a half year free) at low deductible. Crushed the competition. The only complaint was that I said no thank you a lot, only to be offered another special, or deal, so I felt pressured. However, I did wind up getting a great deal, so I can't complain too much in the end. As long as their service lives up to the deal he gave me, I will be happy. Abraham gets 5 stars overall but I give 4 stars to customer service overall due to the pressure they put on potential customers and without knowing how the service is when I actually have a claim. I can't give 5. I will write a follow up review on major forums after my first service experience.
Reviewed March 15, 2019
Mr. Fred ** was extremely helpful. He explained all the pros and cons as well as giving me a better price than the other three agencies that I contacted. I appreciate Mr. ** has helped and he is an asset to your company. If all Representatives had the stamina and intelligence that Mr. ** had when we were talking, it would be a much better experience for all concerned. Again, Mr. ** is very professional and accurate in what he is saying. He further stated that he would take care of the taking a final payment to pay off the balance of my bill next month when we close out the house. My sincere appreciation for his assistance and guidance. Very nice person and very informative.
Reviewed March 15, 2019
I'm happy I could find an affordable home warranty policy so soon after I began searching for one. The representative TJ explained it so well I was sold and now I have more peace of mind knowing I'm covered in case the unexpected happens. He made it easy to understand and it's budget friendly. A neighbor's furnace went out last week and she didn't have a home warranty and I don't want that to happen to me.
Reviewed March 15, 2019
My rep was fantastic with getting us the best price. We appreciate his honesty and patience! After looking at several others this plan was the best service call fee - we got an extra year for free doing the multi year plan. We hope to do business for a long time there were so many options to transfer also - a different state even! Im hoping to use their services soon to check out all of the service options.
Reviewed March 15, 2019
First off I see there commercial I was like, "OK this seems great." I call, get setup, I feel like I have sercuity for my home if anything happens. So now my hot water heater stop working so I called repairman, says it need to be replaced. I'm like glad I have a great home warranty plan. Ohhhhhhhhhh was I fooled so this section 6.7.1 or something like that comes up that I have no clue about pops up. You not approve for replacement. What the heck. So I'm very angry. I have 3 kids in the home for this company to back out of their word for it doesn't matter what's wrong with your Appliance don't matter how old it is crap. Totally false advertising. Select Home warranty you let my family down.
Reviewed March 15, 2019
The agent who took my call was friendly and helpful. I needed my thermostat replaced because it was not communicating with my furnace properly and they called me back within 2 hours with the phone number of a technician who could help me. I recommend this service to those shopping for a home warranty plan. I had an issue where my drain needed to be replaced and that service was not covered by the warranty plan, but they allowed me to hire my own plumber & once they wrote up a quote and diagnostics receipt, SHW reimbursed me for what I paid.
Reviewed March 15, 2019
I received good detailed answers to all questions and good descriptions of the differences between all three home warranty plan options. I liked that they didn't have a cap on individual items but had a collective cap on all items. Costs are competitive. Didn't have to jump through hoops and do all kinds of paperwork to get it started. Both individuals I spoke with knew their product. Felt they were the best company after calling other companies.
Reviewed March 15, 2019
Filing the claim was easy, they found a repairman quickly and in our local area. He came out at the time frame he said he would, was clean and courteous. Nice experience. He returns in a few days with the part to repair the Dryer. We paid only 45.00. We've had other plans where the service call (deductible) was 100.00 and had to pay additional amounts! But not with this company. So far, we are very pleased.
Reviewed March 15, 2019
Mark did a good job of comparing our current coverage with Select's coverage. He did a good job of going over the various plans (3/5 yr. vs 1 yr) and the costs savings they offered. Now only time will tell if the coverage will provide our complete coverage needs without a lot of hassle to get things done. Without any experience, I would be remiss to rate CS, V, or C below. We am expecting a great experience with Select!
Reviewed March 15, 2019
I was contacted promptly by a very friendly, yet professional representative who helped me complete my application process and then followed up to make sure I had received all the information. Best customer service I have experienced in quite some time. Looking forward to many years of service with this highly rated company in helping me to keep my home in working order. Very important to me as I am on a reasonable fixed income in my retirement years now.
Reviewed March 15, 2019
Received a callback immediately from a representative regarding the 3 levels of the Select Home Warranty options. Representative was knowledgeable and provided as good overview of the pricing options to include multi year discounts. Pricing was competitive and covered major homes systems to include roof leaks. Policy information was emailed immediately and outlined coverages and limits. Would be a good idea in the future to discuss the coverage limits upfront, however the booklet is clearly written and does statement exclusions and limits. Given all waranty companies do have exclusions, the pricing for this one is very reasonable and compared to other home warranty companies. Would recommend to others as a good option for those looking to purchase a home warranty.
Reviewed March 15, 2019
The representative was clear and concise, stating the benefits of extending my Home Warranty contract for three years. After the sales pitch, he let me make my decision without trying to pressure me into purchasing it. That is the sum of our conversation, as I decided to purchase the extension.
Reviewed March 15, 2019
Spoke with Richard ** at Select Home Warranty today and purchased a 1 year warranty. Richard was very helpful and answered all of my questions promptly. It's tough when you're on a budget and something breaks...what then? Thanks to Select Home Warranty, those fears have been wiped away. One of our biggest fears living in the south is our A/C breaking down, and with summer approaching, we don't need that issue. But if it does, I now have a warranty to cover those possibilities. Thanks Select Home Warranty!
Reviewed March 15, 2019
Alan was very good to work with, courteous, knowledgeable and came up with the best plan to suit my needs... I will recommend Select Home Warranty to my family and friends... In researching, I found this to be the best deal in home service warranties. Be sure to ask about the multi year plans... I got a 3 year plan which includes a price lock, lower service call out of pocket, and roof leakage coverage included for a great price...
Reviewed March 15, 2019
Not only did the belt break on our opener but we had a spring break also. Lyle's Garage Door Service was prompt and speedy in fixing it, they also work with Select Home Warranty. I will recommend both companies to anyone. This has been a good experience. The techs were friendly and did a great job. Then they cleaned up after themselves. So I had no problems at all. If there is a better way to have it fixed I dont know what it would of been.
Reviewed March 15, 2019
I have had another Home Warranty for the past 10 years. I understand costs increases and rode along with them even though it seemed when I used a lot of my time searching for repair people myself. Upon my renewal contract arrival I thought I would take a look to see what was out there. I requested a free price quote from Select Home Warranty. I received an immediate callback from Abraham who not only gave me the full explanation of coverage but also a great price on BETTER coverage than I had. He was understanding of the coverage I needed and saved me money. I highly recommend him and Select.
Reviewed March 15, 2019
Considering I have very little free time due to work & having a small child in school. I was very pleased. This was a quick process & Jeff was able to find additional discounts for me. I am also very happy they offer coverage for my sprinkler system which many companies do not. They also provided roof leak coverage for no additional cost which is a great value. Since I had coverage with another company he was able to make my coverage effective immediately & to me having that peace of mind is everything. I look forward to working with Select Home Warranty in the future.
Reviewed March 15, 2019
The customer service worker was great at listening to my concerns. He handle everything. He very knowledgeable. Indoor air service called within next 2 hours. After, I spoke to the customer service rep. water flooded my kitchen floor and the basement water came from the bottom of my sink, Indoor Air Service Inc, was able to come out the same day, that is truly awesome. Select Home Warranty I would recommend to my friends. I appreciate the quick response to my needs. Thanks so much. Thank you!
Reviewed March 15, 2019
Updated on 05/30/2020: Great customer service on the phone. Agent was caring and helpful and seemed to try and answer my questions. A good warranty for the price but sometimes take a while for contractors to get back to you for servicing. Disappointed on coverage of ceiling fan which they paid an amount for instead of coming out to service. We had to submit bill for prorated price of fan.
Original Review: Daniel provided excellent service and described coverage in great detail. Look forward to working with you in the future. It's important to have a plan you can rely on when you need it. Great service so far. The plan is a good value for the service. Had a plan before and wasn't satisfied with service and the providers in the plan. This is a great deal for the price and look forward to continuing to use.
Reviewed March 15, 2019
Fast reply. Working on getting it done. Waiting for final approval. Customer service responds almost immediately. Phone calls have been answered with information telling me what stage claim is at.They are listening to my problem. I am 71 and I need company I can depend on. Been with Select Home Warranty almost three years. Used them twice and very happy. I have been recommending them to friends and family and would definitely recommend them to anyone.
Reviewed March 15, 2019
Rep was very pleasant and very helpful. Explained what coverage would be good for me but did not pressure me. Got a very good coverage plan that will be great. Give me peace of mind if something breaks down. Very happy with what we are getting. I called another place and he was really rude when I told him I did not have my bank card at that time. I would call him back as soon as I got it back. I hung up on him. Your rep told me that I could call him the next morning and he gave me his no and I called him the next day with my card in hand. Very nice.
Reviewed March 15, 2019
Home Select's team member, Johnathan **, was responsive and attentive. He made the difference in verifying the language of the warranty to ensure all elements agreed upon were covered. His customer service and knowledge of the product was exceptional. Product offered includes coverage not seen in other competitive home warranty policies. Additional coverage and per visit service fee were more than reasonable. Maintenance records are necessary when attempting to obtain repairs. Service for the warranty does not begin until 30 days after the purchase date.
Reviewed March 15, 2019
The person that I spoke with was Fred **. He was very knowledgeable and well as friendly and understanding. He was able to explain your product well and also let me know in full detail what you cover so that I full understood what I was getting. He also made sure that I would get the best plan that would service me and my family. I had a different service before and he was knowledgeable enough to show me the difference between the two plans without downgrading your competition but to also show that your service is better with respect and pride in the product that he is representing.
Reviewed March 15, 2019
My garbage disposal started making a horrible noise about 10 days ago. I checked to see if anything had fallen inside but nothing detected except the blades. I was pleased with the quick response to my claim. The customer service rep was professional and courteous and explained that SHW would probably replace my garbage disposal. I would recommend Select Home Warranty to my friends and family. I'm so glad I selected this company after researching several home warranty companies on the internet. Thank you.
Reviewed March 15, 2019
Friendly and continued the entire time to tell how bad all the other companies were so I bought the 4 warranties and what a mistake. They misrepresented everything, they tell you if an item in your home is broken they will fix or replace it. NOT true, they will find any way they can to get out of paying. I would say there best line is The item was not properly installed, just to sum it up I had 3 HVAC units go out and they covered $0!! Yes $0. Number 1 you used the wrong Freon not covered. How did they test the Freon? Next they said it improperly installed.
Number 2 the Freon leaked out and the compressor burned up Not covered because they don’t cover Freon leaks so to get out of any claim just say Freon leak. Number 3 bad heat exchanger Not covered per the policy, remember they sell one we fix or replace it. But there is always a way out. Number 4 Dishwasher not draining, not covered they don’t cover recirculation pumps. Sum it up I wasted $1700 for nothing don’t buy from them. Try American Home Shield, when I had them they actually fixed item in your home that are broken.
Reviewed March 15, 2019
Select Home Warranty was very helpful in responding to out call for assistance, and explaining the claim process during the evening when our furnace was not producing heat. They were in contact with the repair technician, who provided them the information needed for the claim approval. Once repaired, they were efficient in their response about what was needed for a successful claim process (which included a variety of pictures of the furnace), and were prompt in the processing our claim.
Reviewed March 15, 2019
Spoke to Fred **, lost my order number. Excellent customer service, worked to get me a great deal. Took time to find answers to question he did not know the answer to. Would like to have had the option to have 3 to 5 years renewing annually and paying then. Rather than having to pay all at one time. Was offered 5 years at 368.00 but do not have the money to pay 5 years at one time.
Reviewed March 14, 2019
I called to report my washer needed repair. It took a couple of days before I received an e-mail that my claim had been assigned; however, the repair company did not contact me and after 24 hours I called. No answer - 2 days later - no answer. I then called customer service and they said they would assign another repair company. They assigned one company and apparently they could not come and they finally have assigned another company. I received the e-mail today, so now I am waiting until I hear from the new repair company. Although I am not happy with the delay your representatives were very cordial and professional. Now my wait begins.
Reviewed March 14, 2019
When I purchased the warranty I explained to the sales rep that we JUST bought the home. Our blower just went out on our heat, they sent someone out inspect it, I paid my 45.00 service call, went through a lot of back and forth, he said she said calls, then they said I had to show proof of maintenance on the unit. I sent them the only one I had from a year ago, when we bought the home, when it was initially serviced, they came back with NOW I needed to show the THREE years worth. Which I CAN'T as I did not own the home 3 years ago, and the man who did, is deceased. Total scam. Was NEVER told this when purchased, or obviously, I would not have bought it knowing I JUST BOUGHT THE HOME. I was warned NUMEROUS times by another warranty company, CHOICE, and unfortunately, I chose to ignore them. HUGE mistake on my part!!!
Reviewed March 14, 2019
Overall, I have no issues with the company. Every time I put in a service request they fulfill their duties. The only time I had an issue it wasn't their fault but the fault of the contracted repairman who never came back to repair my stove after ordering the part. It took a 3 way call with me, Select and the repairman to get him out to finish his job after dodging me for a month. Things otherwise went smooth. My only complaint is that I was never contacted by phone or email to renew my contract. I had to call in myself, apparently someone dropped the ball. But my contract is renewed now. No other issues. I am glad of my selection.
Reviewed March 14, 2019
The gentleman provide good customer service. He was good at providing information on signing up for the service. He informed me of the different types of services also the cost of the jobs how long the service would be. I did ask for a Identification number which he never provide. Which is good for getting a service contract. When signing up for new service. I am completing this and have stated it was good customer service.
Reviewed March 14, 2019
Going into my 3rd year of owning our home, I wanted to make a switch to a new home warranty company. The overall service and price of my previous company was not very good. After doing a lot of research, I made the decision to go with Select Home Warranty. I'm very happy I did. The service has been great and the price is really good. The wife and I are very happy and I would definitely recommend to others.
Reviewed March 14, 2019
When setting up my new account the rep was very knowledgeable. All my questions and concerns were explained to my satisfaction when ordering my new service. Because my wife and I are senior citizens, Zachary found the program that was the best fit for us. We selected the three year program gaining extra months of coverage. I did my research on different companies offering coverage and chose Select Home based on positive reviews and a representative that took the time to make me feel comfortable with the company product.
Reviewed March 14, 2019
Chase was great very professional and helpful he explained everything and gave me an offer that saved me money. I will tell all my family and friends about Select Home Warranty. I have used home warranty companies and have always been disappointed and after Chase explaining the company's rating I felt confident in purchasing a home warranty with your company. We were told about Select Home Warranty from a friend and I'm glad I called.
Reviewed March 14, 2019
The agent introduced herself, then I was warmly greeted, and asked how I was. The representative verified my contact info; determined that I needed a contractor; explained the process; and asked if there was anything more I needed. I explained that we are functioning without water during our wait. She explained the estimated wait. I reiterated our urgency. She stated we would get an email with contact info. for our assigned contractor. She provided a response that completely fulfilled my needs.
Reviewed March 14, 2019
CSR was quick, answered all and set me up in less time that it takes to check my balance at the bank. I am very happy. All 5 star. I called and spoke to Nathan previously and he was a great help in comparing your warranty to the one that is expiring that I have now. I needed well and septic and was told the platinum roof leakage well septic and two free month with 60 deductible and it was all better than my renewal offer. Thank you for 5 star service so far.
Reviewed March 14, 2019
Run directly to another home warranty company. Loads of fine print on items you thought were covered are actually NOT!!! Tried this company to save a few bucks over American Home Shield. Big Huge mistake!!! Not only was it a Huge surprise on my not covered item, which I was told upon my initial purchase/sign up was covered. Very, very shady company. You been WARNED!!!
Reviewed March 14, 2019
This company has great salesmen, but terrible follow thru. I was persuaded to purchase a warranty plan. When I found out I couldn't afford it I attempted to cancel the plan, as I was told I had 10 days to cancel. (I called the very next day) I was transferred to several different people and finally was told it was going to cost me to cancel, even when I agreed to this they continued to refuse to cancel and kept offering me "deals". In desperation I finally agreed to a one year plan. After the waiting period I put in a claim for.
Reviewed March 14, 2019
I am first time buyer of home warranty and was recommended to “Select Home Warranty” by a friend. I am very happy with their quote and hope to receive great service from them in future. They do not have a very cumbersome process and do it was easy for me to finalize them in one call. The representative Ralph who assisted me was very knowledgeable and offered me some additional coverages to make my experience all the more better.
Reviewed March 14, 2019
Abraham called me while I was still looking at my shopping cart. Since this is my first home I wanted to make sure I was protected but not overpaying for something. He worked with me very professionally and did a wonderful job getting me the policy that makes sense for my needs and budget! Thanks for making me feel protected in my new home! I'm happy to be a new Select Home Warranty customer!
Reviewed March 14, 2019
My experience with Select Home Warranty was pretty good. The only thing I had a issue with was when I called I was speaking with one gentleman and I had a list of questions I wanted to ask. He seemed annoyed and ended up transferring me to someone else because he said he had other calls to get to... The second person I talked to was very helpful, patient, and kind. He’s the reason I ended up going with this company, plus the benefits were what I was looking for.
Reviewed March 14, 2019
Jonathan explained all of our coverage options as well as multiple plan lengths and how they compared in regards to cost. I really appreciated Jonathan's time this afternoon and I know my family will too. We let our warranty lapse after the first year, but I regretted not having the peace of mind. Our home warranty plan was a huge help in that first year, ecspecially being in a new state away from family and friends.
Reviewed March 14, 2019
Came out on January 31st to access the situation and now just getting part fixed today 14th March 2019. I was given excuse after excuse. I wouldn't recommend Select to anyone!! Talked to managers and personnel every day. Will not renew with them. Very dissatisfied!! Didn't have heat and no one came out to fix the problem, but they took my $60.00 co pay.
Reviewed March 14, 2019
Jeff ** was very patient while placing the order for our Home Warranty Plan. He gave me all the options and time to decide what option I wanted. The Home Warranty seems to be a good value. I am an Real Estate Broker and hope this warranty meets our needs since I am always looking for good home warranty companies for myself and clients. The roof repair that they are offering is unheard of in home warranties. Hoping their service when needed is as good as the application for warranty service. Thank you Jeff for your help.
Reviewed March 14, 2019
Clothes washer not working. Lex was polite and efficient with his questions needed to complete my claim. He was respectful and answered all my questions about this claim. This is my first experience in submitting a claim and Lex assured me everything looked in order. I can assure you that if this claim is resolved in a quick timeframe without unnecessary hoops to jump through, I will be happy to tell everyone what a great company Select Home Warranty is to be associated with.
Reviewed March 14, 2019
I recommend Select Home Warranty for a couple of reasons. They have a low service call fee compared to other home warranty companies which makes it easier to call when there is a problem. They also worked with me when renewing my policy to split my payments. Their customer service team is also very helpful. I had an issue with my master bathroom tub and the representative found a way to ensure that my problem would be covered. Pleased so far.
Reviewed March 14, 2019
Oven quit heating, called Select and within the hour the call was returned to me, followed up by an email. The next day an email was sent to me providing me with the name and number of the repair service. Called them, said they would come same day, even gave me a call when they were on the way to my house. Repaired my oven on the spot. Excellent service! Would recommend to friends and family!
Reviewed March 14, 2019
My wife and I had decided to renew our home warranty after getting our tax refund. We shopped around and found that for the price and the extra features available (extra months + amount covered, and cost of visits) this was the best option for us. We know how useful and comforting it is to have. The renewal period of around tax refund time makes it practical as well. I would have loved to have taken them up on the offer to have up to 6 years but that is a little more than a family can handle.
Reviewed March 14, 2019
Very professional and easy to work with. Helped in ensuring I get the right coverage for my home, based on previous service America plan that I had. Explained all the options and plans and longer term coverage. Great job overall, will recommend to other buyers as I am aware of lots of Service America families who are no longer covered due the company going out of business. Adam did a great job in ensuring that I knew all the details and and was able to determine right away which option was best for me.
Reviewed March 14, 2019
Saw on the web and decided to call for further explanation of their services. I found them very helpful and patient with each question I had. After contacting them and a couple of other home warranty type places, we did decide to go with this company. We have not had to use their services yet, so I am not really able to review how fast and efficient they are but after reading other reviews about them we felt comfortable with our decision.
Reviewed March 14, 2019
I was pleased with the representative and impressed with how quickly the call came. Everything was explained very clearly and we signed up knowing that everything would be taken care or. I felt confident that the plan we decided to go with was the best option for us. The representative explained how each option worked and it was all we needed to sign up immediately. We just recently completely redecorated our home and because of our age felt that the home warranty would give us the peace of mind we needed.
Reviewed March 14, 2019
The phone experience was ok. The experience as a whole with SHW has been horrible. Not satisfied! I filed my claim in November and it is now March and still no progress. You guys are failing to hold up to your end of the contract. I'm paying and getting nothing out of it. I just want SHW to do what they're supposed to do. If this doesn't get resolved soon, I may be getting a lawyer involved.
Reviewed March 14, 2019
With kids in youth sports and my wife running a home daycare, we use our washer and dryer almost daily. When our dryer broke, I called Select Home Warranty. This is my first claim with Select and I was very impressed with their claims handling and customer service. The repair company and the repair tech that Select sent out was very knowledgeable. Plus he was clean and polite. I have used other home warranty companies in the past, but Select Home Warranty surpasses them all.
Reviewed March 14, 2019
Freezer was not working on side by side ref. Food was beginning to thaw. Water was coming out of ice dispenser when you got ice out of ref. Moisture was on frozen vegetable bags. Noise from freezer running was louder than normal. I cleaned the seals to make sure there was there was no problems with that. I increased the temperature on freezer side and ref temperature. Hoping thar might help. I do not believe that helped any. We have been in the house since September of 2018. Refrigerator was in house and has performed nicely until today.
Reviewed March 14, 2019
It appears that Select Home Warranty is having trouble finding a company in their database with experience or authorization to work on the Fisher Paykel dryer I have. So I will contract with a company in Pembroke, NH to fix the dryer, pay them and get reimbursed by Select Home Warranty after submitting the invoice to them. We'll see how that goes. Customer Service tells me that I will receive my check within 30 days.
Reviewed March 14, 2019
I was having problems with the water pressure in the master bathroom sink. Warranty was very responsive and helpful in getting a technician to my house. The technician was knowledgeable and helpful in completing the problem. They informed me that the faucet was under lifetime warranty which I did not know. The warranty responded to the claim very timely and I would recommend using them in the future. The water pressure is now very strong and I have not had any more issues.
Reviewed March 14, 2019
I called to get warranty plan information and signed up with Select due to the knowledge of the customer service representative, the price and the 30 day free cancellation. The customer service representative seemed a little pushy but I understand with him being in sales. I will review the contract upon emailed and the customer reviews from service calls to ensure what was stated is accurate. The 24 hour service guarantee seems nice as well.
Reviewed March 14, 2019
Noisy washing machine - My first claim, was very pleased with the response. I know I made a wise choice for a home warranty co. Looking forward to many years of service. I live in a small town and can expect delays on scheduling with contractors. (I can live with this.) They have provided me with all the information needed to have repairs made with a timely manner. Thanks Staff for your response to my claim. If all insurance companies would handle our claims this fast what a wonderful world it would be.
Reviewed March 14, 2019
Researched online and switched from a close competitor I had for 2 years. All sounds great but will not know until I file a claim. No online account system to login to for status updates and easy contract information retrieval. Process so far was easy and upfront. Value will come from having an issue and seeing how it gets resolved which was the issue I had with the competitive company. They had to recommend a contractor/company and they usually had low reviews locally.
Reviewed March 14, 2019
One issue was the amount we had to wait on hold with the technician. We also got transferred three times. They didn’t have a technician for a septic pump, but we were able to find our own. Other than that we had a great experience with Select Home Warranty. Our pump is fixed. Thanks. We have already recommended Select to our friends, family, and our neighbors. Select Home Warranty was a great purchase and saved us a lot of money.
Reviewed March 14, 2019
Daniel ** gave exceptional customer service... Answered all my questions even when I asked twice... He was very patient. Amazing, wonderful, fabulous, stupendous, exceptional, I will definitely recommend your company. I hope if I ever have to use your service that the in person customer service is just as good and respectful customer service. I have never had a home warranty. I feel more confident and comfortable having it. Cannot say enough thank you and have a great day.
Reviewed March 14, 2019
I submitted a repair claim for our microwave oven that just stopped working. I received a phone call from Select Home Warranty within an hour from submitting the claim. The Customer Service Representative was very nice and she said they would replace the microwave oven in lieu of a repair. I received an email within 24 hours with the amount that they would pay for the replacement which was the depreciated value of the microwave oven less the service fee amount. I will still have to purchase a microwave and have it installed. Then I have to submit the invoice to Select Home Warranty and they will reimburse.
Reviewed March 14, 2019
Refrigerator ice maker - Good customer service with the company who worked on it and the technician. I am really pleased with the service on the phone and in person. The fact is we were very happy with everyone involved, I would recommend this service to all my friends and family. It is a pleasure doing business with you and your associates. In the future I will recommend this to friends family and anyone who needs warranty services. My wife was really happy as well as my kids dogs and neighbors.
Reviewed March 14, 2019
I would describe my time with Select Home Warranty as an overall good experience. They are quick to set up appointments with local pros. I made a call or two and they connected me with someone in the area to come out to my house at my convenience. They are reasonably priced with good coverage. I would most likely recommend them to a friend. They have good customer service. They provide a good product for a fair value. And their plans seem competitive with other home warranty groups.
Reviewed March 13, 2019
The representative was very friendly and searched to find me the best deal possible. I can’t speak for the service of the actual warranty since I haven’t made any claims yet. They seem to have a very comparable service. I like the fact you can use your own technicians. I will be curious to see how quickly the technician gets paid for their service. So far I am pleased with the sales part of it.
Reviewed March 13, 2019
The operator did a wonderful job throughout the entire process. I am currently a young and new home owner and the operator helped me find a three year plan to protect my home that was right for me and also at an affordable rate. I am very happy with my new policy and thankful for his help by explaining everything very thoroughly and making this process a breeze! I hope to not have any problems with my home in the next few years but I know now that I can rest easy with Select Home Warranty.
Reviewed March 13, 2019
Sam was very knowledgeable and answered all my questions promptly and professionally. I used another service for years but they went bankrupt. I found Select Home Warranty online, filled a request with them and received a phone call from Adam. I am glad he called. I emailed him after my purchase and he replied right away. The contract was ready and Sam gave me the contract number right away. Great service so far and I will recommend them to friend and family.
Reviewed March 13, 2019
I highly caution you using this warranty company. I suspect a lot of their high reviews are paid or not legitimate. It is March 13th and I have been trying to get a plumbing service handled since February 3rd. This is for our main bath with a completely inoperable shower/tub. This has been a huge inconvenience and disruption to our everyday life.
I've received multiple emails that they were trying to get a technician assigned to my plumbing claim (initiated February 3rd) and after a week since the last email I called and was told no technicians are available. I was told I need to find my own technician, pay out of pocket for the expensive repair and then I will be reimbursed after the review process which can take up to 30 days after they receive it.
As I was writing this review I received a call from the electrician assigned to my electrical claim. I had received an email over a week ago saying they were assigned and I should get a call within 24 hours so I finally called the electrician myself. I was told by him that he no longer works with Select Home Warranty because they were not paying claims out. It has been almost a year since his last claim was submitted to them, and we're talking about claims with small dollar amounts. He cautioned me to be very careful paying out of pocket because I'm likely to never be reimbursed. I'll be working on being reimbursed for my initial warranty cost... But guessing I'll never see a penny of it. So disappointing and appears fraudulent.
Reviewed March 13, 2019
Our real estate agent provided us with several options for Home Warranty service providers, and I called Select Home Warranty first because of the great reviews. I can attest to the fact that the reviews were spot on, and the purchase was easy, quick and we saved a lot of money over other providers. I look forward to a long relationship with Select Home Warranty! In fact, we had already spoken to another provider, when Select called us back. The deal was too good to pass up and the coverage was more comprehensive and included more items we own than the other contract.
Reviewed March 13, 2019
Pool pump repairs - We were very pleased with the repair tech and the company. The claim filing was simply done online, got an email the next day and they dispatched someone out the next day. The service we got was great. The service was Hassle free and they got someone out to do the repairs in record time. The repair tech they sent out was very prompt, polite and got the job handled very quickly! The service was Great.
Reviewed March 13, 2019
Plumber was very knowledgeable and helped with my slow leak in my bathtub. He took a lot of time explaining what was needed to be fixed and did it. He also sent text letting me know how far away he was. He showed me pictures from attic and outside line. He had his dad with him for extra support. I highly recommended Around the Clock Plumbing for your plumbing needs. They were very good!!
Reviewed March 13, 2019
Abraham was very helpful to explain the coverage and existing offers. He was aggressive but not pushy or demanding. I would recommend using both Select Warranty Service and Abraham. The first rep I spoke with did not offer one of the discount packages that Abraham offered. Whether it was lack of knowledge or desire to generate additional revenue is not important. The important piece is that Abraham was either more knowledgeable or more forthcoming. Thus I signed up for not one but 3 years of service.
Reviewed March 13, 2019
Select Home Warranty was prompt on responding questions and provide documentations in an expedited manner. I was able to reach customer service representative who is knowledgeable and courteous. They were able to answer questions and listen carefully. Waiting time was much lesser than anticipated over the phone. Documents came to email quickly. Information requested was forwarded promptly. Fully served the purpose of the phone call. Much appreciated! Keep up the good work providing an excellent service in future.
Reviewed March 13, 2019
I had about 5 companies call me to sign up and Abraham was the best and got me the most competitive deal! He even offered me a extension for 5 years that was very hard to pass up. They even cover the roof for FREE?! Who does that? I felt that this was the best value and coverage out of the rest I researched and he actually seemed to care about my family and new home owner stuff ;).
Reviewed March 13, 2019
I had low water pressure in my master bathroom and called Select Home Warranty customer service. The same day they already had my job assigned to a plumbing professional. I was notified they would be out to my home the next day. When they arrived my problem was quickly identified and corrected. Their service was fast and the folks who came to do the repairs were professionals. I have used Select Home Warranty for many years and have always been treated fairly by their service department. I would highly recommend Select Warranty to anyone who wants a good and fair service.
Reviewed March 13, 2019
I spoke with Zachary and he was very professional and detailed. This is my first time buying a house, so he went through all of the details of what the policy would cover and how much I would be saving a year compared to if I didn't have the warranty. He also told me how to go about filing a claim and let me know that his company had repair workers who would come out any time of the day, even on weekends, in order to fix any issues I was having. I'm very glad I went with Select Home Warranty.
Reviewed March 13, 2019
Additional information was needed on my claim in order to schedule a provider. I didn't get a call or an email from Select saying that I needed to contact them, so a few weeks went by before I thought to call to check up on the claim. Once I got on the phone, it was pretty quick. (The question was pretty ridiculous actually and I cannot believe no one pushed the claim through without asking such a ridiculous question, but whatever.)
Reviewed March 13, 2019
Select Home Warranty was very professional and helpful during my decision making process on which company to select. The coverage options, reviews, and cost all seemed to be the best. Also, the payment options were very convenient. I really liked the way their website broke down the coverage areas and they were easy to understand and quantify. I didn't want to make the mistake of leaving off items that were necessary for me to have coverage that would be expensive for me to replace if it wasn't covered, such as HVAC system.
Reviewed March 13, 2019
I called Select Home Warranty and spoke with Lex, one of their representatives. He was very polite and responsive. He asked a number of questions to get a clear picture of the problem I was having. He seemed to be very knowledgeable regarding the situation. He acted quickly and advised me as to what I could expect. This experience provided me with confidence in the company since this is my first claim since signing with them.
Reviewed March 13, 2019
We lost power to all our wall plugs in the living room. Our contractor arrived on time and went right to work. He found the problem and replaced a plug. He explained how the problem affected the other plugs and he checked them all. He gave us his card and said if we had any trouble to give him a call. This is the best contractor we’ve had. We will request him again if we ever have another electrical issue.
Reviewed March 13, 2019
When I set up a quote for Select Home Warranty I had put my card information in myself, but requested for them not to charge it immediately because it would not be used as the primary payment method. We are purchasing a house next week and the seller agreed to pay for part of the balance for the warranty. The very next day I was charged anyway... After that they inexplicably sent me the invoice showing coverage for my billing address (which is the apartment I currently reside in), rather than the house that I had requested they cover.
After calling back and requesting they change the coverage to the house we are buying, they apologized and provided a very good rate if I extended the year. Although I was frustrated with the experience I had so far, the rate was really good and there are generally positive reviews about this company so I went ahead and agreed. No issues since then, but it was definitely a bumpy start that put a bad taste in my mouth.
Reviewed March 13, 2019
Zachary ** made the purchase process quick and easy to understand. Very polite and professional and I didn't feel pressured at all. The price seemed fair and the coverage exceptional. I particularly like the prorated payment process should I need to cancel for some reason and I can transfer this to the new owner should I sell my home. If the claim process goes as smooth as the sale then they should continue to relieve 5 stars for years to come.
Reviewed March 13, 2019
Not too happy with the service and tech support from the contract you are getting for my problem that I have. This is the third contract you have for me and still my problem is not taking care of, if not taking care of by the weekend will be going to Better Business Bureau. It been three weeks since the the first time I call, this doesn't make any sense. I need my Refrigerator. I have a three week old baby in the house that needs keep the baby milk cold, buy ice every day is not fun. As of right now not too please with the service.
Reviewed March 13, 2019
We currently have a home warranty with another company. Our current contract was coming to an end so we were trying to decide if we wanted to continue with the current company, drop coverage or find another company. I started looking at reviews and pricing for reputable home warranty companies. Select had good reviews and was recognized for their service. They offered more coverage options than we currently have, good pricing, offered discounts, low deductible and two free months added coverage. We decided to enroll.
Reviewed March 13, 2019
The sales rep was very courteous and caring. Answered all of my questions and didn’t seem to mind helping me. I haven’t used any of the services yet as I just signed up but will follow up with a review when I do. I’m very interested and excited about all this warranty offers and wish they have something like this for my 2007 truck! I look forward to seeing how the service will be in the future! Thank you.
Reviewed March 13, 2019
The sales rep (Sol **) was very polite and helpful in explaining everything I had questions on. I had talked to him last evening about the plan I wanted and I didn't have my payment info with me, so he was kind enough to call me back this morning. He didn't make me feel rushed to decide. I don't have my order number as I just signed up for this and the paperwork hasn't all come in.
Reviewed March 13, 2019
After much research I had narrowed down my home warranty to a couple of companies. With my current renewal increasing over $200 with my current company, I was looking for affordability, coverage, and a rate lock in. Jeff not only got me the coverage I was looking for but extended that coverage for multiple years with a discounted locked in rate and low call out fee. He was not pushy or overbearing and answered all my questions knowledgeably.
Reviewed March 13, 2019
Agent was quick, to the point, courteous and respectful of my time in confirming the information needed for setting up requested coverage. The agent informed me that it was being turned over to the scheduling team for fast, prompt service. I have used other home warranty services that take their time to assist with confirmation or scheduling. I live in a rural area and getting assistance on my own for home repair issues can be difficult, having someone on my side for repair assistance is great.
Reviewed March 12, 2019
Our Ice maker stop working, claim process was easy. Called the phone number I got online and they got me set up. They found me a contractor and sent me a confirmation email and I received a call from the contractor. The refrigerator repair guy showed up he collected my deductible and I had ice for my after work drinks again. So far the experience has been easy. Much easier than trying to get my review up.
Reviewed March 12, 2019
Got a good price on a new home warranty with the help of a customer service representative who was thorough and surprisingly not too pushy. I am Counting on the warranty to be a good one after having a bad experience with a different company. Follow through was good as well. I got the contract in my email shortly after I got off the phone. The salesman explained the policy and did a good job. I was happy with the response. Thank you.
Reviewed March 12, 2019
I would recommend shopping Select Home Warranty if you are in the market for a home warranty. I have not made a service call yet, but I can definitely recommend Select Home Warranty if you are shopping for the best overall price. Select Home Warranty beat out all the big competitors on similarly set up plans. Select Home Warranty did not have as many services offered as OneGuard, but at almost half the price, I can live with that. Definitely quote the out at a minimum while you are shopping!
Reviewed March 12, 2019
So far so good, waiting for a tech to contact me as no one has been out to the house yet to examine the non working refrigerator. It is an under counter refrigerator that suddenly stopped work. I made a call to Select Home Warranty and they have assigned my order to a service that is looking for the appropriate contractor to effect the repairs. As soon as I am contacted I can give more detail as to the professionalism of the visit and detail for what the problems were with the refrigerators as well as what specifically was done to repair the issue that the order was placed for. The order was quite detailed and hopefully after a careful review of the appliance they can fix it on site or order the appropriate parts in order to effect the repairs.
Reviewed March 12, 2019
I was very pleased with my buying experience. The only reason I didn't give 5 starts is because I have not used the service yet. The agent I spoke we knowledgeable and addressed all my questions. He reviewed the coverage in detail on what was covered and worked with me on the service call price to fit my budget. I will update my review once my coverage starts and god forbid I have to use a service. Based on my experience so far I have no reason to think it will be great.
Reviewed March 12, 2019
Very friendly and helpful. But a little pushy. I don't like someone saying I have to pay for 5 years all at once and then when I say no I'm given other options such as a lower premium that is lower than my first option. Reminds me of a car salesman when you do that. Just be honest up front please and say we have 5 options to choose from. I realize you're trying to make money, but you'll go a lot further with people if you'll treat them like they are intelligent. But I took a 2 year plan with 4 free months and am happy.
Reviewed March 12, 2019
Our dryer suddenly started giving out a burning smell and was not drying clothes. Select Warranty was really quick in dispatching a mechanic. They worked according to my schedule, explained the issue to me and left only after I was fully satisfied. Well, even after the issue was just that I had loved the dryer too close to the wall, it was a good learning experience for me! All in all, I was very happy with Select Home Warranty as well as the local contractor network they have.
Reviewed March 12, 2019
Was very helpful with explanations and answering questions. Went over everything that was included in the policy. Explained cancellation of policy if needed. Explained about the refund if cancelled. Added the roof leak. Told me he would email the policy explaining everything. I am hoping that if I need to use this policy that everything will go smoothly. He guaranteed that this is the best company out there for home warranties.
Reviewed March 12, 2019
Sam did a professional job and clearly covered what was covered in the policy. He sought out that I was a retired military veteran and explained the 5 yr set fee policy, and I agreed that the military program would benefit us. Having contacted 5 other Home Warranty companies, Select offered the best coverage for the cost. Having to pay $2K+ upfront is a big chunk out of my budget. It would have been easier if I could pay off the policy in 2 or 3 payments.
Reviewed March 12, 2019
The sign up process was very easy and Jeff seemed very knowledgeable. Pricing and copays were the lowest I found for the max amount of coverage including my pool and all of its components. Free roof leak coverage as well. We will see what the claims process is like but hopefully I do not have to use this anytime soon. Katy TX has a 7 hour response time as well, so hopefully anything needing fixing can be taken care of extremely quickly.
Reviewed March 12, 2019
Lou is very courteous and friendly. He provided some good advice to maximize the washing machine for future use along with some unknown tips to the prolong life of the machine to keep it in prime condition, even though it’s fairly new, 17 months old. For example, to leave the door open whilst not in use to allow the air to circulate minimizing the concern for mold. There was a bit of a delay getting to us due to overscheduling but, other than that, good service was provide.
Reviewed March 12, 2019
Fast response and repair on our furnace during some wicked weather. Professional service that explained what the problem was and fixed it and gave recommendations of what service we should to do in the future to keep it functioning well. Cleaned up after completion of job and took shoes off when coming in and out. This is the second time back for this service company on a different job that the service company excelled on almost everything requested.
Reviewed March 12, 2019
The representative was very friendly and listened to my request. Upon asking for a service call, she explained it would be a waste of money to charge me a service fee and instead recommended putting that cost towards the purchase of a new garbage disposal. She also helped me set up a call for my clothes dryer, which was also arranged within less than 24 hours. Nice to talk to an actual person, along with the option of filling out a claim online and receiving confirmation emails for my records.
Reviewed March 12, 2019
A signed up for a home warranty the previous night and I was left a very clear voicemail with specific instructions on how to get back in contact with my representative. I called later in the day while he was busy, so unfortunately I was left waiting for a few minutes, but he walked me through my options and had quite a few choices for my home warranty plan. I ultimately chose the best plan for me and my family, and I feel better about this decision than I did before.
Reviewed March 12, 2019
I spoke with Fred ** and became a new customer. My questions were answered and the contract well explained. Fred ** responded quickly to my phone call and that is an important quality to me. Should I ever need your services, I am certain that your company will be there for me. I hope that all of your customer representatives are as a knowledgeable and polite as Mr. ** was to me. Thank you, Jeannine
Reviewed March 12, 2019
I am very pleased with the communication and service I have received from Kevin ** at Select Home Warranty. He was able to provide me with a home warranty that covers my clients needs at a price we were very comfortable with. Select Home Warranty was one of the only companies that will cover sprinkler systems and that was very important to my clients. They also have a twenty four hour service line and a very low price for service calls. I would highly recommend Kevin for your home warranty needs.
Reviewed March 12, 2019
I was without heat in the middle of winter. My house was quickly getting very cold, because of the fridged weather. I was able to get an order # online, and waited for the company to call. The heating and cooling company called in a few hours, and a serviceman showed up, fixed the furnace, and I had heat later that day. Thank you Select Home Warranty. Thank you Sun Heating and Cooling. I was happy with the results and would recommend these companies to a friend.
Reviewed March 12, 2019
Jenn-Air gas cooktop stove repair - Found the number for your company. This is the first time I have had to call. Explained what was wrong. Jonathan ** was extremely knowledgeable with my account. He connected me with the claims department. The claims department asked me questions so they could connect me with the correct people here in Portland. Though they said it could take up to 24-48 hours, I had the information right away. Thank you for your service, Marsha
Reviewed March 12, 2019
Added a new house on the policy. I would like to tell you how much I appreciate this company. This policy gives me peace of mind when owning a home. On my property is a cabin that I just put on my policy. I don't know why I waited till now to put it on but I finally got it done. We are on the same address but different houses of course. Also, thank you for the way the washing machine went. It was a pleasure to deal with you.
Reviewed March 12, 2019
Armand, the technician sent to evaluate and repair our dryer, was congenial, thorough, fast and knowledgeable. The part that was needed had to be ordered from the manufacturer's warehouse. It arrived in just a few days and we were able to set a repair appointment in just another few days. Our dryer is again working like new and I would not hesitate to ask for KG Appliance in the future. When it comes time to buy new appliances like the refrigerator we will definitely need this summer, KG will certainly be our first stop. Thank you very much for this wonderful referral.
Reviewed March 12, 2019
The worst I ever dealt with. Had to them assign 2 tech companies. One came out finally. Couldn't get approval from company. We both try getting in touch with them and nothing. They constantly read me the same script and no one actually help me. I just want to cancel and get my money back and can't even get that done without a hassle, haven't had heat for almost a month now. Ready to take this company to court.
Reviewed March 12, 2019
I am very happy with the plan offered to me. I accepted it. I definitely recommend Select Home Warranty to others. The rep got the deductible or whatever it was called down to an amount that I could afford. Also he answered the questions that I had. I'm very glad that I finally returned their call to find out the details and get it started. I look forward to many years having my home covered by Home Select Warranty. I am so please to have found this company for my home warranty when I was researching online.
Reviewed March 12, 2019
It is not made clear during the purchase process of this home warranty policy that the payout is depreciated value. I spent $700 for a 2-yr policy and have never used it. Now at the end of my term I go to use it and they say because my stove/oven is 5 years old they will only give me $200 toward an $800 unit. When I called to ask why all I got was "look at section 8 in your policy"... Problem is, I NEVER received a copy of my policy, EVER! I will NOT be renewing and am very disappointed in the lack of care to make things clear.
Reviewed March 12, 2019
I was just looking the plan, and submitted my info. 15 seconds later, Jeff ** called me and gave me a really nice offer. He helped me find the offer that my friend had, that is, five years plus one year free. Jeff ** was so patient to explain the details and carefully checked all the information to make sure that it is correct. He also helped me purchase the Freon plan. So I could add Freon for free.
Reviewed March 12, 2019
We decided to cancel our policy after having it for only four months given the experience we had in getting our one and only claim resolved. We purchased the policy because of the superb reviews and ratings posted for this company. I am sure that some are truthful so I can only address the issue that I have. Bottom line: I have been waiting for a reimbursement/refund check since January 8th, it is now March 12th and a check has yet to be issued. Staff are always very nice, tell you that that will escalate to the next level and you will get an email within 24-48 hours advising you that check has been issued. This never happens!!! Staff do a very good job in "stalling" as obviously the company is doing all that it can to not refund monies owed in a timely manner with hope that customers just give up!
Reviewed March 12, 2019
Phone call was as easy, quick and thorough as I could have imagined! The service rep was very courteous and easy to understand... He was also clear and concise in helping me with my needs. It was a very pleasurable experience. I would recommend this company to anyone who needs one and I'm looking forward to having the same experiences in the future. Thank you for all of your help! Much better service than one of your competitors.
Reviewed March 12, 2019
I process human remains for the Dept of Homeland Security and deal with people during their experience in family life. I called Select Home Warranty and received a case number for service (Samsung Electric Dryer stopped getting hot and not drying clothes). I received an e-mail advising that Triple D had been assigned to repair the dryer. Mr. ** from Triple D called and scheduled my repair for the next day. Mr. ** arrived and was very courteous, professional and knowledgeable. Mr. ** only charged me my deductible which was $45. Select Home Warranty and Mr. ** from Triple D exceeded my expectations and made my claim and repair (within 24 hours) a delectational and therapeutic experience! Select Home Warranty and Mr. ** from Triple D thanks for caring, sharing and being there for ALL of US!
Reviewed March 12, 2019
Was simple and easy to get my home and appliances signed up. Being able to transfer the home warranty if we sell our house is a great relief. It’s also comforting to know that our new home warranty will fill in the gaps in our homeowners insurance. The gentleman that took my order was polite and very helpful, he was even able to honor a previous quote I was given before I decided on Select Home Warranty for my service. Thanks Select Home Warranty!
Reviewed March 12, 2019
We have had this policy for a short time now but all is Going well so far. We shopped around and checked. All sites for reviews before making a decision with this warranty company. We haven't had to put a claim in yet. I will follow up later on if and when we have to. We picked this company because it included all the appliances we needed covered. It included our ceiling fans, garage doors, garbage disposal and a lot more.
Reviewed March 12, 2019
Adam was very professional and easy to work with. He help with all aspects of signing up for the policy. We switched over from AHS - American Home Shield. We reviewed the ranking and found that Select Home Warranty had the highest ranking so that gave us confidence. We would recommend them to others. We also took advantage of adding the pool and spa. He offered us a multi year discount and we took advantage of that as well.
Reviewed March 12, 2019
They were the first company to call back me when I sent out inquires to several home warranty companies. The company that I went with last year cost much more and their renewal price was outrageous. They didn't even call me or appreciate the fact that I never even made one claim during the past year. I feel companies should reward you for not making claims when you renew. The Select Home representative was patient and very knowledgeable. I had a very pleasant experience and I am looking forward to working with them.
Reviewed March 12, 2019
From all of my research the Select warranty offer is the best deal on the market today. The call I had was pleasant. The representative was informative as intelligent. I was please with the phone call and I hope to have good feelings with them in the future. If anything goes wrong in my new house I am hopeful that they will respond in a calm and quick manner to help me solve my problem.
Reviewed March 12, 2019
AC not cooling. Called to set up an appointment for repair. Received appointment in less than 12 hours. Waiting for technician at present time to come out and fix problem. Customer service was knowledge and extremely nice. He explained to me in great detail the process of getting my AC repaired and how the technician would be dispatched and what company the AC Technician would come from. He also explained the process of the technicians and how they may contact me and their telephone how I may contact them if I needed to do so.
Reviewed March 12, 2019
I'm happy having Home Select... When there is an issue you get the issue resolved very quickly!!! I never had major issue but minor one with service repair... but it was resolved very quickly!! And I'm very happy with choosing Home Select Warranty, it's the best price that I have have shop around for and most of all I can get a customer service rep very quickly no long waiting on phone... If anything you can leave your number and they will call you back real quickly. So keep up the great work!!!
Reviewed March 12, 2019
Customer Service Sales was very informative and helpful in determining contracts. He listened to issues I was experiencing with previous Home Warranty company. He explained monthly charges and discount with two properties. Thirty-day wait for contract onset was also discussed. I would like to refer to friends, but not sure if referral carries any incentives. Salesman reviewed our conversation and asked if I had any additional questions or concerns. I felt confident in initiating contracts for my own home and rental property.
Reviewed March 12, 2019
After checking online for a home warranty company for the purchase of our new home I decided to go with Select due to their prices compared to other companies and due to the many items in the home that are covered. I was able to save about $100 compared to the other leading company and the $60 deductible was very reasonable. I also received an additional 2 months free and free roof coverage. I had options to extend the coverage for multiple years but I decided to decline it at this time.
Reviewed March 12, 2019
This was the worst service I ever had in my whole life. My garage door opener broke, a repair company was called, they came out and said they could fix it, but I would have to pay for it up front. I got in touch with Select Home Warranty and they said I should only have to pay the deductible. The repair company said they didn't want to work for Select Home because they don't get paid.
I paid my $60 because they came out and gave an "estimate," but then my garage door didn't get fixed for 3 WEEKS! It was a constant back and forth with Select Home calling the repair company names and vice versa. Meanwhile, it was 20 degrees outside and it snowed 18 inches on top of my car because I couldn't put it in the garage. I'm elderly and handicapped. I had to slosh through snow and slippery conditions to get from my car to my house. 3 WEEKS! Can you imagine if this was my FURNACE that was broken in that weather?!?
Finally, after speaking to about 5 people from India who had no idea about the weather where I live, or about my claim, and who promised me the problem would be resolved the next day--it wasn't--a very rude customer service person named Yvette cut me off before I could even tell her the problem. She said she would look into it. Nothing. I called again the next day and got Yvette again! Just rudeness.
I finally called the repair company and BEGGED them to work with Select Home and please come and repair my garage door. They came the next day. I don't know how they resolved their differences. I hope the repair company didn't eat this cost. I will NEVER renew with Select Home. I will tell others not to ever sign up with Select Home and tell them what happened to me. Good luck if you do. I would have given 100 negative stars if I could have.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


