Select Home Warranty Reviews

SHW is a reliable company that multiples has given me service and support that really impressed me. The Washer and the dryer were two separate claims and I thought my electronics were the top of the line but they still failed. With the warranty I just had to deal with a $60 deductible.

I have had a faucet leak for some time and decided to request a service ticket. I got a really positive and upbeat technician who told me not to worry and that he would come and fix everything in a matter of hours. He told me how to turn off the valve so nothing leaked until he got there. He came and was calm and patient even while I was watched him work. Great overall experience.

The company does not care about your problem. The worst customer service I have ever received. They keep telling you an approval has been given but actually nothing happens. I requested to be transferred to supervisor but they keep telling me he is busy. If there was an option to give "minus stars" I would give that rating to this company.

Had them 2 years and in Aug called in a claim only to held off 2 months. Told I would call BBB and they had someone come that took my money and no service. Still having same issue and they will not get anyone out or refund my money. Ask 10 times now and I have to get a lawyer and call BBB. Don't get service with them. They will not help you or give money back to you and treat you horrible. I just want my money since they can't give services. Will not ever do service with them again. Please consider a different company to go with.

I work for a real estate company and I have also been a user of a Select Warranty plan for 10 years. They have fixed everything from my kitchen sink to my water heater. I tell all my clients to get a warranty when buying a house and it is a really great service area. They cover my area which is a pretty small town and I never have to worry about finding a contractor in the area.

I ordered a warranty two months ago mainly for the winter. I had real concerns what would happen if my roof leaked. The snowstorm last week really caused a mess and the platinum warranty saved me most of the cost by taking care of the leak. The damage to things in the actual house like the sheetrock were not covered. All in all a good service to not take the full brunt of a problem.

Second fridge in the garage no problem! It was making a loud clicking noise and started not getting as cold. I purchased an add-on because with my kids and my husband I always have tons of meat and food stashed away in the fridge there. The benefit for me was realized when I had a technician for appliances come in and order and replace a part that malfunctioned. The unit was 6 years old.

I purchased extra insurance from Select Warranty to cover a standard additional freezer I have in my bedroom. The motor stopped going and my warranty and claim covered a replacement. I am very happy with the company they send to do the repair.

My SHW Platinum plan was a good buying decision. Because in a two day period a plumber who was licensed came in and replaced a pipe that rusted Bad. The process was done cleanly and it took about an hour. He soldered the new pipe on and made sure to run the water for 10 minutes to make sure it was fully sealed.

Septic issues back in July. Select Warranty covered the work and the problem happened again in another spot. They came again and did more modifications and everything seems to be working so far so good. Thanks for your efforts.

I'm very happy with the service I received from Select Home Warranty. My claim was handled in 3 days on my washer by a third party contractor in their network. He was cordial and performed well in the hour I had before work.

Larry helped me set up a claim when my oven stopped working and even went the extra mile to get me a replacement unit. I never thought I'd be getting a new unit and I feel like I hit the jackpot. Thanks Select.

This is the worst company to do business with. Run as fast as you can, all they want is to take your money and then cheat you out of any claim you file. There are many home warranties available to purchase and if you go with this one, you deserve what you get. I have tried to warn you so find another company who will stand behind their product and not cheat you. I spoke with Jermelle and he was not helpful and basically cheated me out of a claim. Wow, what is a home warranty supposed to cover if your refrigerator is not??? This company is a BS company and will never get my business or anyone I know ever again.

This company is by far the worst! My A/C broke this summer, and in order to get any reimbursement above $150, I had to prove regular maintenance records on the HVAC unit. Even though I serviced it myself, that didn't count. Even when I did get my $150 reimbursement, it took over 6 weeks to pay out. Read whatever contract they give you carefully. I truly think this is the worst on the market, don't be fooled by the low prices...

Multiple issues for the house I own. My renters have had several issues and they have all been denied by SH Warranty. Fake and they say they will not cover anything. Now, not am I only out of pocket the 2500 I paid for multiyear service, I am also out a few grand fixing the issues they are supposed to cover. ** this company, they are worthless and do nothing but steal your money. Do not waste yours.

After purchasing two 2-year policies on rental homes, I filed a claim about a malfunctioning washing machine at one property. I was informed I would be contacted by a service company, but after 3-4 days, no communication either from Select or from a service company. I phoned Select and they either had no record of my claim, or they were still searching for a repair company in my area, so my wait continued. A few days later, the tenant informed me that the washing machine was suddenly operational again. However, I was upset with the poor service and lack of care Select demonstrated. I then decided to take my complaint to management, and spoke with a guy by the name of Avi **.

The slab under the house has a drain pipe that got clogged. Water started coming through the floor. It was a real emergency. Select Home had a Sewer and Drain clean company to me on the same day! I was very lucky that it wasn't that bad or it could have destroyed my entire house.

Platinum policy is the way to go for the conscious shopper. On my first year I saved and went with a gold plan but it didn't cover everything in my house and when my heat went out I was lucky it wasn't anything serious. Now I upgraded and since had a free system tune and I feel much more secure in my home. Was a good deal for 49 dollars a month.

The water heater was just repaired by Select Warranty and a company they sent me. On time, clean and a real pro he managed to maneuver in a real time basement room for hours to replace some valves and start it back up. Certainly happy with my experience.

I stick to my opinion after 4 years that SHW is a company I will continue to renew with. Whether it was my central unit, plumbing, electric wiring or appliances they have always kept their promise and repairs were made and done properly.

I called in a claim on a dishwasher and the original vendor was a no show 3 times. The Select Home said that I had to start over with another vendor and I am still waiting for an assignment. It has been 3 days so total over 2 weeks washing dishes. When I ask to talk to a manager or VP at the company and they will not let me thru to anyone... I looked online at the company and they don't list any board members or people in the company. This company is a disappointment and my next steps are BBB and social media. So Stay away from this scam and save your money. They can take your money but not keep their contract agreement!!!

So far I have been waiting 7 days for Select Home Warranty to send out a plumber. I have called repeatedly and they kept saying they were waiting for a contractor to accept the call. Yesterday they finally gave me a plumbers number. This particular plumber said he was not taking the job because Select owed him money. Whatever. I still have no plumber. I am on day 7. No plumber. Worst warranty company ever.

Usually people think I'm just a happy go lucky blonde and always try to take advantage of me. Contractors have done this with my limited understanding of house repair things. My Select Warranty has protected me because they care about me and when my washing machine was rumbling they knew who to hire and send to me.

The speed in which they sent me Teller Services was incredible. They really valued me as a customer and were making calls to me during my repair to make sure the technician who was new to their network did an excellent job. It's been a week and a half and it's still working as new.

95% of the time the technicians in the past 10 years have been on time and a very small fraction has not. The staff is super friendly and good at their job. The continued value grows as my household appliances get older and keep breaking down more and more.

Seriously my Platinum plan in the last 11 days saves me from a frozen house. The boiler stopped running and me and my girlfriend were shivering. It happened at 1 am and I got someone on the phone at 6 am. I was placed in an emergency queue. It took one hour to get a technician to call me and set up an appointment. He came and he threw it back up. Very grateful. Super company!

SCAM SCAM SCAM!!! Stay away!!! I purchased a home warranty from Select Home Warranty when I purchased my home 2 months ago. Saturday 12/2/2017 I came home from work and my A/C unit was not working properly. I placed a claim and was called back on Monday 12/4/2017 by a technician that was sent to review my unit. The A/C technician explained that the A/C compressor valves (internal to the compressor) malfunctioned causing an over-pressurization of my unit causing a line to rupture and leak.

When I signed up I read many reviews online and there were a lot of positives and a couple negative situations. I called them and asked them many questions because I had my concerns. They assured me they have been in business a long time and once my 30 day waiting period was over I could make a claim to see the quality of service or cancel.

I wouldn’t give them a one star if I could. Terrible customer service. Employees promised to call back and did not. I got the runaround for a week before I was finally told what they originally told me the first day they refused to pay for my furnace because I couldn’t provide 3 years maintenance records on my furnace. May I add I lived in my house for less than a year. This is a scam company of course it’s all in the fine print which the guy did not send when I called asking what would be covered and what wouldn’t! Take your money elsewhere they will only rip you off here.

When the dishwasher had muddy water I called and made a claim with the Platinum policy I purchased. Select is pretty on the ball when it comes to sending out exceptional contractors. This company Jerald and Scotts of Fifth really were professional and it was 2 people that came and it took them only about an hour to disassemble and find some food that somehow got lodge inside.

I purchased a home in Feb 2016 and bought the Platinum policy with Select Home Warranty (it is their best policy that covers everything). I filed a claim on the morning of 22 Nov 2017 when the heater stopped working. I called in a work order and Select assigned a company to come out and inspected the unit, they found that a relay and the circuit board for the heating unit had went out. Highs in the low 50s and lows in the 30s, so I requested an emergency work order due to a baby being in the home and there being no heat.

It's been since April since I made a claim. That claim was a really huge disaster for me. The shower pipe broke and was squirting everywhere. I shut the water off manually and called Select and demanded a plumber ASAP. I was pretty upset because it was such a stressful situation. Spoke to a manager and they got me a plumber in 2 hours. I apologized and was just very stressed. They never lost their cool and I totally respect that and now I strongly recommend them to everyone I know.

I added extra pool protection and it has come in handy. Select Platinum Policy cost me $499. My pool has a hot tub attached and the heating unit seized to function. I called up on 8/14 and created a claim which took a good 5 days to get a solid technician out. He had to work on it for 3 days including ordering parts. He did a wonderful job and I was able to have a little more fun use out of the pool.

Sometimes they sent me technicians that were on time and sometimes they were not. I would have to say they were all friendly and all good at the issue. My biggest claim came with a backed up sewer line that popped a pipe. They had an emergency company come out (Roto-Rooter) and they dried the mess and got everything under control.

They are the worse company you can be with. I had a claim it took over 3 months to get someone out to my home to fix the repair. The contractor they sent out could never be reached and say he would be back with the part that has now been 4 plus month. I would not recommend them to nobody. Their services sucks???

It cost me 5 years ago $2000 to have my HVAC that was badly damaged during a storm repaired. It set my family back and ruined a great holiday. I searched up insurance companies but they didn't cover things like this. I then came across a banner online for Select Home Warranty. I called and James answered all my questions. It took me about 2 weeks to agree to a plan and fill out all the paperwork. Right at this time I have filed a claim on a sump pump and a well pump. Both claims were made online and it was quick and easy to deal with. I had a technician call and schedule a appointment in 24 hours. He came and was able to repair both under one deductible and was through and clean. In summary a great experience.

Select Home Warranty did a commendable job with three of my lighting fixtures and it was all under one deductible so the savings was really worth it. I had to pay for a new fixture and they installed and the other 2 were possible to repair. This is treating the customer really greatly and thank you again. This is what I signed up for!

Now that the winter's come I drained my pool and there was a hole on the bottom I did not realize before. My additional Select coverage allowed me to set up a claim. It took 2 weeks to get an experienced pool expert in to recement the area and it came out exceptional.

My wife and I received a Select Home Warranty as a wedding gift. We were thinking this wouldn't be such a great gift but after 2 years I can honestly say it was like giving us a three thousand dollar gift. We decided to renew and for new homeowners recommend this plan.

I had a huge leak in my sprinkler pipe. - Something got stuck inside and the pipe froze and burst. When the temperature went up the water shot up into the air. Huge emergency work. Select was fantastic. They took one hour to file a claim and help me turn off the water line. It took three hours more for one of their professionals to come out. They replaced the pipe and did an amazing job.

As a property manager I already used Select Warranty on 4 properties and make 6 total claims on mainly plumbing and electrical outages. In each case they sent me a technician in 24 to 76 hours. Never once did they give me a bad technician and this allows me to focus on doing my job and not overstressing.

After waiting 3 years and having countless claims filed. I wanted to make sure I was fair with my review. I have had my Swimming Pool water pumper fixed, my Septic tank repaired and the dishwasher (this was a pretty simple job). In each case the parts and labor were costless to me as per my warranty agreement and I had some great insured people come in. I really am impressed with everyone's professionalism.

I was not able to use my bathtub for one month while waiting for my warranty to kick in. When it did the claim I made took 3 more days and a licensed plumber came out and drained out not just the bathtub, but also the bathrooms on the second and third floor as well.

I called Select Home Warranty on Nov 5 to report an outage of the dishwasher. The repair tech came out on Nov 8 and diagnosed the issue. Today is Nov 29 and it is still not repaired. I have talked to 4 supervisors at SHW and all have promised immediate service but none have followed through and everyone has lied. I want to cancel my policies but they are very difficult to deal with. This company is a SHAM!!!

The best experience I have had with Select Home Warranty was when my second refrigerator stopped working. It was a smaller unit and was only about $150. Select was so nice they decided just to give me $100 check to buy another new unit. This covered a third of my yearly contract and that was just one claim! So I am happy.

The pipe through the bathroom is behind the wall going through the bedroom. The job was very extensive and took 3 days. SHW paid for everything and corrected the problem and even help me find a cost effective sheetrock solution. Will recommend them over and over again.

Me and my wife are pleased with Select. We even recommended them to our friends. They have continued to provide upstanding services at a fair price. When my refrigerator leaked they were on the case and within 2 days had a repair person fix it.

Select Home Warranty was able to promise me a quick appointment to repair our problem built in microwave. The steam from the oven made muck and somehow broke down the unit. The technician who came in cleaned out the unit so the grease cleared and the problem went away.

With a large family I have to monitor every dollar we spend. I work full time and so does my husband. It is so frustrating to have to deal with breakdowns and finding contractors. In my 4 experiences during the past year they did A to Z. Calling contractors, making appointments on my days off and always following up. Select has really been worth the yearly cost. It saves this busy mom time to deal with my business.

Select Home Warrant really is committed to making customer satisfaction its priority. Select Home Warranty sent me a contractor that I did not like who tried to tell me my system needed to be replaced when clearly I could tell it just needed a good deep cleaning. I called them and they got in touch with the person who came and demanded he did what was requested and for my trouble not charge a deductible. That is how you treat a customer.

I got SHW for around 2 years now still to date I can’t log in to my account online simply because they don’t have where to register your account online. After repeated calls to their not so bright customer service they told me to email them instead of calling so they can research my issue. Seriously? Research that their website is anemic and trumpy? In the past five years I changed 3 companies for different reasons and learned to read the contract again and again before placing a claim so it won’t get rejected, just people be careful of false advertising.

The electric ceiling fan has a pull chain that just was not working. The polite electrician Select sent told me the unit was old and wasn't worth fixing. Select agreed to install the new one and I could purchase one from my home depot or Lowe's. I did this and I really am glad about this program. The new one is beautiful.

It gets super hot or super cold in my area. SHW has been my warranty company for 10 years. They have had to deal with my entire house heating system and even my air unit on more than one occasion. Each time the supplier that comes in addresses the issue and I just pay my small fee. Keep up the good work.

We've been trying since September 21st to get a broken drier fixed. Multiple emails, multiple claims emails, multiple recorded conversations, no help. Lost wages, lost rent, $499 for a policy that's done nothing, $497 for repairs out of pocket. Happy to provide recordings and multiple email strings.

Total scam. Seller paid for extended home warranty. Electronics on oven broke. Not covered. AC broke. Not covered. I had to pay to replace unit. Dishwasher not operating properly. Soap dispenser won't open and dishes are dirty after a cycle. Not covered. My contract says the dishwasher is covered. Guess they can arbitrarily decide what they feel like covering. I have to buy a new dishwasher. Contract is worthless. Total scam.

I am a real estate agent and have an agreement with Select that helps me close the deal and gives great value to my clients. We have been working together for 5 years and I have got plenty of calls and compliments about their workers from my clients.

Lately my forced air furnace wasn't heating the house and I had to made a claim on site with SHW. The request submitted was online and I got a response the next morning with a contractors information and was told to call. I called and made an appointment for same day after I explained the problem. It turned out to be something silly and he got it pumping heat again in no time.

The most recent purchase order I have made with Select has to be the best of the few I have made. HVAC was rusted and wouldn't go on. They sent in two different companies to repair the damage and to clean out the unit properly and to ensure it would not happen again for a long time! This is what I call a great warranty provider.

I am very satisfied with my service contract with Select Warranty. I had in 2017 a double air conditioner unit have a failure. The total damage cost $3000. I pay my policy on time and they came out and repaired the fault and then gave me a cleaning. Saved me BIG!

Select Home Warranty sales representative never mentioned they want service records in order to do service, I paid for 5 years and now after 9 months we had issue with our heating system. They declined to pay unless we provide them all previous service records done. We bought the house 5 years ago and had HMS but we never faced any issues and have no records, I switched to SHW because it was cheaper. I advise people to think twice before signing with this company.

The pump on my well died on Labor Day weekend. I thought it would have taken additional time to get a hold of someone to help me. The crew was there and available to take my claim and have an appointment for me later in the day with Speed Plus Plumbing. They diagnosed a dead pump and were able to order me a new one at Select Home Warranty's cost. Exceptional experience.

Please do not get this company cuz this company is scam and they will not provide the promise as they will give you. My dryer got defected. They didn't fix it for me. My dryer is over 1400. Usually they supposed to fix it or replace it. They offer me $100. It's nonsense. The promise was all my Appliance has been covered. Either they will fix it or if it's not fixable they will replace it so please be aware. Do not go this company.

I had on occasion made repair requests with my policy. In the two out cases over 3 years I did the numbers and it does save me money. Select paid for the repair of my roof leak alone and that normally costs several hundred dollars in my area. My dryer jam I estimate would have cost me around $100. So I am looking at a few hundred dollar savings.

This whole process began when my dishwasher stopped pushing water through and I just heard the machine going on and on and on. My policy (platinum plan) covered this and I made a quick claim online and the specialist who came had to replace the hose which got damaged. It is a good thing it didn't start leaking and flood my expensive kitchen.

I have had two service calls in the last year with Select Home Warranty - one for the water heater and one for the air conditioner system. In both situations the provider sent was friendly and fast in resolving the thing at hand. Since I received great service from my warranty plan I will renew in the future.

The CS department at Select Home's claims extension was really efficient in making sure my pool had a company come out and do basic drain cleaning so that the vac kept working properly. The preventative services helped and was done on my schedule.

10.28.17 - reported a water leak after waiting 4 hours to speak with a rep. 11.1.17 - plumber came and assessed leak; said should be covered by warranty since it was a quick fix. 11.6.17 - call from plumber that I needed to call home warranty company because they did not approve the cost of labor - only the part. Between 11.6.17 and 11.10.17 - spoke to several customer service reps who were unable and/or unwilling to help me. Kept giving me scripted responses that "installation" isn't covered therefore the labor and repair of my leak wasn't covered. Asked for supervisors and managers and play round and round of phone tag to try to get $187 worth of labor included.

I purchased a 4 home warranties with Select Home Warranty in May 2017. I added another rental property in August 2017 with a total of 5 contracts with them. In October of 2017 my clothes dryer stopped heating at my primary residence. I called to submit a claim. I was given a claim number and the name of a contractor who came to my home two days later but very late. While waiting for the contractor I decided to call to see if he was running late. Much to no avail, no answer. I called 8 times. Never to get an answer. Needless to say after many phone calls, I felt I should call and make SHW aware of the situation. No assistance was given!!! The contractor left with dryer not repaired and told me parts would need to be ordered and he would call me when they came in.

They keep giving me reasons to come back. Out of the 12 years I have had 9 problems. They range from Pipe burst, roof leak, dish cleaner and washer. I had absolutely great experiences and contractors sent to me over and over again and all have been fantastic. Keep it up and I will keep renewing!

So angry when my one year old central splitter unit stopped functioning. My warranty with Select was only 25 days to the date of sale. They told me that 30 days is what needs to be waited, but they would set me up in the system so on the 30th day they were gonna send me a repairmen. On the maturity of my contract they kept the promise. My motor died and no real explanation why it did that. It took a day to order a new one and install it. Immediate value in my situation.

My hot water heater leaked and broke twice under my platinum plan. The second time the manager Harold called me and I told him I don't want to have this keep happening. Harold told me he would send out a specialist to investigate the unit. The service representative came out and deemed it would be better to get an entire brand new unit. Select made an agreement with me for $250 deductible on a new unit and I agreed. My new unit has been installed for 2 months now and it is an A+ in my book.

Do NOT BUY THEIR WARRANTY. Every time I file claim, they turn it down or I have to follow up after a month of not hearing from them. Then they question why I’m filing so many claims. I’ve filed 4. Then they tell me I’m responsible for calling the repair people. I don’t even know who they are referring it to.

Select has sent out 4 contractors so far to my house taking care of my claims. I found them to be completely competent in resolving my claims and because of this I encourage others to have a home warranty as well. I would particularly say on my heating problem that I was really treated with respect and the way a customer should be treated.

The washer and dryer combo were giving me a real problem. The servicer contacted me right away and we made an appointment. The service man called me to change time because he told me he had an emergency at home. It was disappointing and made it up to me by charging me a lesser deductible fee. He understood what was wrong with the washer and dryer and were done in an hour. Highly recommend them.

When I called in I got an appointment really quickly. Again and again the contractor has been a real pro. He made me feel comfortable and was clean and accurate. With Select I have never had a bad experience. As a gift for a friend we got them a policy. That is how much we like the service.

Impressed with how professional they are run and quick they responded to me with a company. Every issue was made clear and they met my expectations. Select Home Warranty really was an easy policy company. My appliances list: Dish Washer, Washing Machine.

I have to say I always, always feel good because all of my Select Home Warranty claims have been done so professionally and in record breaking time. I will tell my friends now that you are reliable. Thanks!

I am a long term Platinum Care user. The repairs they have done so far for me have been with my roof which was not up to my standard so they sent another roofer who did an unbelievable job 10 years ago, we all had various appliances repaired and particularly my stove replaced free of charge. Very reputable and happy with their service.

I noticed that when I moved into my house there was soft running water coming through the dishwasher. My property came with the warranty and I called claims up and made one. Partricia was really helpful and helped me turn off the water temporarily. It took till the next morning for a professional appliance repair company to come and they changed the plastic hose.

I purchased Select Home Warranty based on online reviews. They are consistently rated in the top 10. However, my experience does not reflect a top 10 provider and others should know about it before they make their selection. I have 2 policies, 1 for my residence and 1 for my rental property. On Oct 16, 2017 I filed a claim for my dishwasher not draining completely at my residence. On the 18th, Select informed me that the technicians in my area were backed up for more than 2 weeks and they offered me:

A contractor called me about my claim and before his arrival made sure that I was available. When they came in he was cordial and wasn't much for talk, but went through my fridge and fixed it as quickly as possible. It took him about 25 minutes to get the temperature settings working again, thanked me for his business and was on his way. I was very happy with the pleasant and quick experience. I did send a thank you email to Select for handing this for me.

My experiences with Select Home Warranty have never been bad. They have always been knowledgeable of what problems come up and making an appt for repairs was quick and simple. The service reps are also really friendly and quick at setting services calls. I love the program and what they offer me.

The water softener in my house went out. Very grateful I have been a member of SHW. I did not have to research companies or replacement parts. They handled everything and paid the contractor. It made the whole situation much more tolerable and a lot less stressful.

I had to have my plumbing cleaned out. I have never done it before and SHW made an appointment for me with a local plumber. They called to tell me they were on their way and they found the problem and were able to fix the pipe without making a major hole in the sheetrock.

I submitted a claim on Oct. 18th for garage door repair. They were to contact me by Oct. 20th. No response. Called them on Oct. 25th. They stated their manager said that my claim was not covered under my policy. Their manager apparently can diagnose the problem without a certified technician. He must have a crystal ball. They had no intention of paying this claim from the beginning. Asked to speak to a manager twice, set (2) different appointments, no reply. It's now the 6th of Nov. This company is a rip off. Don't do business with them!

I am not entirely sure why my insurance doesn't cover more things but it's heartfelt that someone does. I have had this policy for 4 years and my stuff doesn't break often. So for me it seems that I don't get the best return but from the 2 experiences I have had I feel secure knowing if and when something big happens they will be there.

Having a house is not as simple as an apartment. I learned this when I bought my new house. Every appliance broke in a matter of a 3 month time. That is why I searched out a home warranty company. I waited on some of the appliances 30 days so I could make a claim and Select came in and fixed them. Saved me a ton of money doing this.

We needed our garbage disposal fixed. It stopped working during a big birthday party we made in my house for my brother. When I called Select they were very thorough in diagnosing the problem through the phone. They said they would call one of their contractors and have him out in 2 days. When he came he checked out the disposal and had to do a thorough cleaning and voila it was working again. Thank you!

The HVAC professional called me to make a visit. I was called again before he came from leaving his shop. On arrival he was very personable and arrived clean and in uniform. He analyzed my thermostat and fixed the fault. This experience was ample.

I have had an authorization pending approval by the claims department for nearly 3 weeks. When I call for the status the representative offers no useful information and claims that they cannot connect me with the authorization dept. When I ask to speak with a supervisor I am placed on hold and after about 10 minutes the call hangs up. This has happened about 4 times already and I still have no resolution.

I am a Realtor and use to offer and select Select Home Warranty, but I keep getting calls from my clients that the warranty is not covering anything. I even called for one client and the customer service agent was insulting to me questioning my education. I have never experienced anything like this before. They would not review it and stated the determination was final. They stated that the next service call fee of $60 would be waived but the item would not be covered. WTH? That is the whole purpose of the policy. Now another client is having the same issue and their claim is not being accepted. I WILL NEVER USE THIS COMPANY AGAIN!

Select is the most efficient company I have ever worked with. They seem to have a really good contractors network and I am very pleased that when my Dryer busted down they took a total of 3 days to come in, order new parts and install them. It was a $2000 dryer, top of the line so this saved me.

Very displeased with the charlatan home warranty company. I called Select after being a member for 2 a month. I had a small leak in the ceiling and I called a company (SHW) that touts they are there for your "big issue problems." So I called them and the first technician (plumbing co) My Green Workhorse, this company would not acknowledge that SHW sent them the job even though on 8/24 they emailed me the company accepted the job. I called and called, no response then when I received an answer the female who was less than terrible said to me she was not equipped to receive emails. Have the company fax it. The company and Green Workhorse sent me on a runaround, this is now 3 weeks into the issue.

The negative reviews on this site have been blocked by Select Home Warranty so I'm sure you will never see this. But if you do, just know this is the worst company you'll ever deal with. First they will try everything to find a way to not pay your claim. Then they will blame you and not return calls or answer emails. The contractors they hire are the worst probably because no one wants to deal with them. I have been without an air conditioner or heater for over 2 weeks. I've probably called them 25 times to try and get answers. All I get is the runaround. I wish I could give them a negative rating!

The dryer had a strange smell coming from it 4 days ago. One of my shirts got stuck in the machine and I could not get it out. When I called Select Warranty I expected them to tell me it's my own fault and it's not covered, they did not say this and were very kind. They had an appliance company to me within 3 days and he was able to remove the shirt and diagnose if any damage occurred. He said I was lucky because the motor and whatever else he called it were fine.

The claim I filed was for my Air Conditioning unit. They sent out a pretty good company to my home. They changed some setting and replaced a faulty wire. They were clean and pleasant. I have only done this claim so far so I am hoping this service continues.

From the moment I made the service request to the second they left my door they treated my job with the personal touch and never made anything difficult. The contractor was efficient in explaining all the problems and what he would fix as well as what is actually covered. I am never in touch with Select except for my yearly renewals and my initial service request was with a contractor who was very responsive.

Select Home Warranty Co is great to have a contract with. With my costs soaring yearly on repairs, SHW gave me good return value. Select recently helped me get my stove top fixed. It was very helpful in repairing and replacing some of my home appliances and even my house central units fan. Green Acreage was a wonderful contractor to deal with when I had an electric wiring burn out. So yes, I would recommend Select.

Select Home Warranty is the worst home warranty company I have used. I called to make a claim for plumbing problems & was told I would receive an email the next day with contractor information. After I called & complained then I was contacted by a contractor 3 days later. The contractor did not fix the problem & after calling Select Hope Warranty the Rep lied & said a new claim was submitted & I will be contacted by email. 3 days later. I called & was told no new claim was done. I was furious & I was told to wait to get the claim approved. My toilet was moving when you touch it. It was not moving before the plumber Mr Do All Maintenance fixed it.

We have had a home warranty for 3 years now with Select on our 3 bedroom high rise apartment. We mainly purchased this to cover out stove, washer/dryer and other household appliances. Other things like plumbing and roof are covered by our building fees. Nevertheless in that 2 years we had an issue with the flames on the cooktop not working and our second fridge in the basement stopping to work. In both cases Select hired a very professional man. He came on time and was clear in explaining the problem and fixing it. This is the type of service I was hoping to get and you deliver.

I just opened a new contract with this company, because of my heat pump. It has been dysfunctional for a while now (2015). But it still always did the job. It was risky though and I cannot afford a replacement. I found an ad for Select Home Warranty 8 months ago and signed up in case it completely bombed out. Well--it did 4 weeks ago. I called Select and they had a tech come in and he found it to be in dire need of replacement. Me and Select went back and forth on replacement and costs and in the end agreed to pay 70% toward a new unit that I decide up to $1000. This was perfect and now I have a great new heat pump.

If I could give a negative star I would. This has got to be the worst home warranty company ever. It really doesn't pay to save a buck. That is mainly the only reason why I chose this company but again, they are the worst. They do not return calls. If you do not stay on top of them, your claim will go to the way side. I had to report my claim 3 times and then still call them to tell them I have not been contacted. I have given them so many chances. I am mainly posting this because, I called them again two days ago to advise I haven't been contacted. They said they would send the name of a plumber to me and to date, I still have not received any information. Do not believe any of the positive reviews because I'm quite sure they are either employees of the company or the people have not had a claim with them.

We had an issue with our washing machine. The agitator was not turning and was making a terrible humming noise. We called SHW and they had a contractor from their network out to us in about 3 hours on a Friday morning. A new agitator was need and it took until Tuesday to get it installed, because they didn't have it in stock. Wish they had it in stock because it was a real pain to deal with all that laundry but other than this issue the job itself was done exceptionally well.

I am glad so much that I purchased this warranty plan (called Platinum Care). I have even recommended my friends and relatives to it. The contractors that have been sent to me have been really good and always fix the issue. My Mom also uses them and had a good claim when they resolved her problem as well. A+ company in my book.

The contractor phoned me before he arrived to make sure I was there. She was very prompt with the service call I made. When he came he figured out why my Ice Machine in the freezer stopped working and I did not realize the temperature controls were not accurate. He ordered a replacement part which took another day and when he came back installed the part and since then I have had no problems at all with it.

I am so happy that SHW got my back. A broken pipe in my first floor bathroom went out and I wasn't able to use the toilet. My warranty care plan covered this and a technician was sent to my home. He found a bigger problem with an additional pipe and put in a total request with Select to repair it. They approved and he fixed a few different connecting pipes. The total cost for me was $60 plus my monthly fee of $39.95.

I called in for a leaking heating unit and it took 3 days to schedule an appointment. It was May so the weather was up and down and had its chilly points. Karl's Appliances came on the third day in the morning. He diagnosed that one of the chips on the board completely fried from moisture of some sort. He made a temporary repair and had to order another board. It took 2 days and then the board and Karl came back. He apologized for the length of delay and told me that the part was very hard to find. Before he left he tested the heating system and showed me everything was working well. Overall I was happy with the end result.

I am a new customer to Select HOME warranty. I have never had any insurance like this before on my apartment so I gave this a try. So far the service has been Amazing! The only issue had was how long it took for a service person to come and fix my stove. An entire week was really too long, but in the end it was repaired.

SHW Contractor sent: Mario's Plumbers Services. The furnace we have from 1985 lasted a while for us, but finally went kaputt. It exhibited a leak for quite some time that I was not aware of. It affected some wiring that stopped working. My first call to Select was fast and responsive. Mario's Plumbers came in within 2 days and assessed the damages and stopped the leak and changed the wires. This was a painless experience and I am happy with this contractor.

My condenser fan died and they had a tech come out after 2 days. He then had to order a new one and that took another 2 days until he installed it. Not entirely sure why the part was so hard to get but glad everything is complete. The new fan seems to be really efficient in spreading the air around.

SHW Thank you again for fixing my washing machine the same day I called. I never expected such fast service in all my life and you delivered! I have only had my warranty for 3 months and this makes me feel very secure on my future breakdowns in my home.

In the recent I had my first claim made with Select Home Warranty. I found it to be a smooth and easy process that was efficient and smooth. I received a telephone call in less than an hour and it was very welcomed. The technical lady that came for my dishwasher was very professional and did the job quickly. It has been a week now and still running and cleaning.

The policy stated that it covered garage doors and openers. Had to call a repair guy for an after hours repair to open my garage door. Needed new springs and a new door opener. I agreed to pay for the springs (wear item) however, they would not pay for the door opener that I had to have installed to get my door working.

Super Company! Will continue to renew with them for our needs. MY claim was for a microwave oven that died and they had no issue buying me a brand new one! This one works way better than the other one ever did so I am incredibly happy!

My claim started in February of 2017 when my home A/C stopped working and SHW still has not settled my claim. My claim was denied because I did not have proof of three years of maintenance on the A/C, even though I had only lived in the home for a year. SHW said they would only pay $150 instead of the $2300.00 I had to pay to have it fixed. After many one sided conversations with SHW I gave in and agreed to the token payment. That was in April of 2017 when I had to return a signed document agreeing to the $150 payment. I am still waiting. I have contacted SHW a few times but I have gotten no response.

Even after they fixed the problem the dryer still broke down. When I called to complain they told me they would have another technician come down and I would not be charged another deductible. It turned out the first contractor did something wrong and it was fixed on the spot. Not happy there was an issue in the first job, but was very happy Select Home Warranty did the right thing by me.

Select Home Warranty has proven to be one of the most reliable and dependable companies I have worked with. I have been a loyal customer for 8 years. 95% of the time the contractors sent to me have been incredible and the other 5% Select has gotten involved and sent me a new contractor within a day and never charged me a secondary fee in these cases.

As this being my first home I felt a platinum care SHW plan would put my mind at ease. The electric and appliance things that I couldn't fix myself could be repaired by them. They actually agreed too, that in some cases if I could repair it myself they would pay for the part and I could install it.

The contractor sent to us was very friendly and took the time to explain my fan troubles. He came in 2 days and what was the issue was hair and dust made the motor overheat. Since I made the service request online I received a call a few days after the repair confirming all the work was done to my satisfaction. I like the time they took to make sure I was satisfied.

When I purchased a 4 year home warranty I did a lot of research. I was on the fence if I should do it or not considering the yearly fee and deductible. I made a claim last month for heat problems. My Central Heat unit died a month back and I had a bad feeling about it. Luckily SHW was really sweet about the whole ordeal. In the end they replaced the entire unit. It took about two days to get approval which felt very long but luckily it hasn't been so cold. The unit cost at least ten grand so this was very fortunate for them being able to repair it so reality.

Please be advised that this company is a scam. They have rep working for them that are rude with attitudes. We ended our business with them, after having to open claims and one was from like July, they didn't have a contractor that wanted to work with them. They lie to get you started with them and then make you add all types of other services just to have basic coverage. The "Roof" free add on is a lie, in our area (Louisiana) we were told contractors are few to none, so I questioned why let us purchase your warranty. Run, run fast and save your money and time. If I could give them no stars I would.

So here is how my interaction with Select went down. I placed a claim with the online form. I received a callback 30 minutes later to confirm the claim and to set an appointment with Smith Shop Repairer. Smith's Repair Shop handled my service repair request. Smith himself came and was very detail oriented. He outlined everything for me in simple English and fixed the problem within 3 hours. He cleaned the oil gunk off the floor and left. It was a really great experience.

I paid for a 3 year plan in advance, which was close to a $1,000.00. Since then I made 2 claims. My A/C quit working, a technician showed up promptly, it ended up being the circuit board. Select Home Warranty calls me and wants maintenance records for my A/C and for me to pay for the work and submit the receipt with my maintenance records for reimbursement. 4 mos later still no check!!! Called for ceiling fan, SHW tells me they will give me $125 to replace it, buy a fan and submit receipt for reimbursement. Still no check... I have called repeatedly!!! Not resolved!! So, I call to cancel and get at least a 2 year refund. Now they are avoiding me, won't return calls. What a JOKE!!!

I made a call about a faulty shower unit. Select Home contacted a plumber within my area by the name of Gerlad. He came in with muddy feet and then noticed this and apologized and quickly cleaned the mess. Then he went into the bathroom and surveyed the problem. He told me it needed a new connector pipe or something like that and that he would replace it the next day. He came back and this time took off his shoes. He was very quick and very kind. I am happy with my experience here.

Our last experience with The Select Home Company was better than expected. The slab under the house was leaking for a couple months so I decided to order a home warranty and wait it out. After a month I made a claim and a Aarons Plumbing Co came in and fixed some rotted wood and a pipe. It cost a bit extra as the wood wasn't covered, but for $200 I know this was very cheap.

My kitchen appliances are all on the older side. This is why I purchased a Select Warranty. I have had the Select service for 3 years now and I pay them monthly. I made three claims so far in my time with the company and I have no real complaints. Whenever I call to make a claim on something breaking they always find the right technician to come and get the problem under control. This has been very good for me and my family. I have recommended this company to my sister and she has had the same pleasant experience.

Great - That's how I would explain how my claim went down at Select. The last contractor under my warranty handled everything really professionally and was very responsive. Setting up the request was quick and pain free. I came into the plan with low expectations because of my past experiences with these type of companies. The contractor called me back and set up the appointment. Select definitely exceeded my expectations. I am sticking with them.

Submitting the repair online claim was so simple. I filled in my basic information, name account, what have you and I received a phone call back in 6 hours. Select found the right service repair company to handle my case and she always was sympathetic to my problem. Two days later Bob from Selects network came and took care of my dryer spinning uncontrollably. What a friendly experience.

Make a scheduled appointment was super easy and fast. The contractor B&A Appliances knew their stuff and was very courteous on his visit. He took account of all my problems and reviewed my heater problems and fixed the problem. In 24 hours it stopped blowing air. I called up and he came back and repaired it again. Now everything seems to be in order.

I wish to express my good vibes about Select Home Warranty. Usually I don't comment online but select reached out to me to follow up on service. They have been nothing but professional and helpful. My last contractor under my warranty handled everything really professionally and was very responsive. Setting up the request was quick and pain free. The contractor called me back and set up the appointment.

When I recollect about my experience I must say me and my wife were very pleased. They came in the early morning and had the repairs done by mid afternoon. The vendor was clean and precise with his job and the repair went smoothly and is still in good shape after almost a year.

I had a good experience with SHW. Has been better than expected! I switched over to Select because of a bad experience I had with another company. When I first signed up with select they assured me the experience would be a better one. Select Home Warranty kept their promise. Usually with contractors I must do it on their schedule and with Select they make sure that it's on my schedule which is a breath of fresh air. One of my claims only took 24 hours to get a rep out. Great experience.

I had the great experience of dealing with 3 contractors over a period of 3 years to fix various issues in my house. Each one took the time to tell me what was happening step by step. This certainly made the value of having this product worthwhile for me.

Last time I worked with Select Warranty I had a contractor in my house to service my HVAC. It was a very hot night and we were very stressed out by the fact that the air would not go on. We call in Select and the reps were great. They made me feel like I was important and my issue would be handled on time. Jim from J&R HVAC was great. He answered all my questions and was very sweet with me. I could not be happier to have this home warranty. It worked when I needed it most.

It has been 4 years now with Select Home Warranty and each time I have called to deal with them it was a comfortable call. I have had some small claims and some big ones and they always come through to my satisfaction. Staff is always friendly and knowledgeable of whats going on.

The last claim I made was having a plumber clean out the drain. The plumber was quick to realize the issue and fix it. It was a fast and simple job and the technician did it pretty quickly. I am very please with the results.

The contractor came quickly after I scheduled a visit time and he understood the part that was defective. It took a few days to fix the cooktop. The contractor was clean and neat and great at what he did.

I contacted Select Home Warranty through the toll free number on the weekend. The contractor contacted us during the weekend and made an appointment to come see the problem. He saw that it was a simple problem with my heating system and he got it back on and left to his next appointment. We have had Select since we bought our home 5 years ago. Thank you.

My fridge is a piece of junk. From the moment I got it I constantly had issues with it not cooling properly or evenly. The motor finally broke and I call claims and the service technician was really quick to get my repair claim completed.

My Washing machine was recently fixed. I called on Friday so I had to wait till the weekend was over and on Monday a repairman came to my home. He was knowledgeable and friendly and it took about an hour to complete.

I switched recently into Select Home Warranty and had one of the worst experiences. They will keep delaying the claim and every time I will call they will promise to respond within 24 hours but that never happens. And when I will call to check back they will say that, "No one made notes, so please give us another 24 hours." This 24 hour response time never works for Select Home Warranty. Will never recommend this home warranty company.

The cooktop started to trouble me when I was getting the breakfast ready for the kids. My husband caught hold of the Select's Claims department and made the call. Since it was morning the technician arrived the very same day and repaired the cooktop. I really appreciate the speed of response. Thank you Select.

I have an expensive microwave because it is also a convection oven and has the vent system for the range below it. It costs $1250 and is five years old and the only thing wrong with it is a stuck heating element. By the terms of my contract they are suppose to send out a repairmen and spend up to $500 to repair or replace it. Instead they refuse to send someone out and said it's not worth fixing. They offered me $95 only if I replace it and nothing to fix it.

It is amazing to me how this company can have rating over 1 star. I purchased 3 policies and paid in full. There have been 4 claims. They have either denied or tried to negotiate each and every claim in half!! I have roof coverage: They sent me a contractor that told me he could not work on the roof for 4 months. SHW said to get my own roofer (a pain in the A), I did and paid them to do the work $650. SHW told me that they would pay me $300. Ripoff! I have microwave coverage and have a $350 built-in unit. They told me that they would not send out appliance repair but give me $75! Ripoff! I have a Viking refrigerator coverage and the icemaker was not working. They said that I did not have icemaker coverage! $550 out of pocket. Icemakers are separate appliances so another ripoff. I would highly recommend NOT buying a policy from this company. In their eyes everything is a non-covered item.

The recommendation for the Select Home Warranty was made by my school friend almost two years ago. I can see a stark contrast in my life before and after Select. I owe all this change to my childhood pal and to Select for making it happen. Great first claim response.

It's just amazing how many representatives (11) one has to speak with about what you're told they cover only to find out you were LIED TO. Not to mention they are the most RUDE PEOPLE I've ever spoke with. There is nothing consistent with SELECT HOME WARRANTY. Employees refusing to provide proper identification so they can be identified when needed.

The contract is all lies. They tell you what is covered and Snapchat work. They don't have contractor people to work with them. Watch and if you can record what they say. Recorded all the conversation. Watch out. They try not to refund the money.

I was told they would send someone to my home for a repair to a outside spigot. I turned the repair in the middle of September and here it is almost the middle of October and have had no one contact me about the repair. This a company all they are going to do is take your money and never send anyone to your home! DO NOT TRUST THIS COMPANY. THEY ARE OUT FOR THEMSELVES!!! I had trouble even getting proof I purchased a warranty from them and it took 3 week to receive a email showing I purchased a warranty from them!!! Now since they haven't sent someone to my home to fix my plumbing issue I want my money back!!! They want to prorate it! Well how do you prorate a service they are suppose to provide when they didn't provide the service they said they would!!!

This company needs to be shut down, or at very least investigated for shady business practices. Once you have paid the money for warranty coverage, hang on to your hat! They will stall, hang up, keep you on terminal hold, give you incorrect phone numbers and in short, do ANYTHING to keep from fulfilling their end of a business contract. I have had a nightmare getting reimbursed (in part) for a air conditioner compressor. I have spent countless hours on hold and been hung up on more times than I can count. PLEASE do not waste your time or money with this business. Needless to say, my contract will NOT be renewed this year.

Called 3 time for different problems. I was never contacted by techs. Spent my own money. Called to cancel. They told me they would reimburse me $200.00. I told them to shove it. I spent $10,000.00 out of my pocket. I'm a disabled Veteran with a limited income. I would not waste my money on this company.

Select Home Warranty customer service rep was nice and professional. However the third party technicians they work with were very unprofessional and unreliable. I contacted Select Home Warranty regarding my A/C unit twice. The first company they assign my claim to didn't even contact me, I had to contact them and then the tech didn't showed up on the agree date and time, I had to contact him to find out what happened and reschedule. Long story short, it took a few tries to get him to actually show up, Only to determine that all I needed was a new thermostat and told me to go buy one, since he had no more with him. He charge me the call fee and left. As you can imagine the new thermostat did not fix the problem. I contacted Select Home Warranty a second time to open a new claim and requested to please NOT be sent the same company.

The septic system is not easily owned by the people in the family but everybody is first to complain if something goes wrong. I make it a point to keep a monitoring check and call the Select team person if something is problematic. The technician on his last visit replaced a few rusty pipes and did some adjustments to keep the Septic system function smoothly. Thanks Select Home Warranty for supporting the preventive drive.

Everyone has been so sweet and helpful when I made my claim for a roof leak. It's a flat roof and when we had really heavy rain I had a pool of water in my bedroom. I was really stressed, but claims told me not to worry and had a roof specialist at my house the next morning! Thank you!

My additional AC unit is installed in the study. When it broke down I looked at the home warranty contract and was relieved to find that it was covered. The blower fan motor had burnt down and the visiting service technician recommended a replacement. Thanks are due to Select Home Warranty which approved the same and the motor was delivered the next day.

I submitted a claim in September prior to Labor Day 2017. Today's date is 30 September. To date, Select has yet to service my claim. They are a fraud front company. The first "contractor" they assigned was an unlicensed laborer. As was the second. It's now the end of the month and still... Nothing. Select will do whatever they can to avoid servicing claims. It is in your best interest to pay a little more and buy a home warranty from a real company.

I had a good conversation with the salesperson regarding the Select Home Warranty. I had a microwave breakdown where I had to spend $300 on its repair. A colleague who had a similar breakdown had spent $45 on service and including its parts. I have now taken the Select Home warranty for one year.

I got some early warning signs from my septic system and informed the Select Home Warranty office. They agreed to get it checked. Despite a three day gap in the arrival of the technician his visit was worth it. He not only discovered the flaw but also removed it. I am happy with the results.

I faced an electrical shut down in a part of my home one morning. The fuse also blew off on replacement. This prompted me to lodge a complaint with the claims department. The electrician found an internal short circuit and cleared it to restore the power supply. The Platinum care plan worked well.

Something got stuck in the garbage disposal and the stink was bad. Got the Claims department to treat it as an emergency and they sent the technician on the next day. It took him 4 hours to get to the stuck bag but the stink was gone immediately after. Fresh air finally once again. Thanks Select.

I was trying to find the right home service company, when I came across the salesperson of this home warranty company. Of all the good points that he described about the services, I was most impressed with the expertise of the technicians and the response time. I verified that through the reviews and it did not take much time for me to finalize this company for home service.

I cherish my stand alone freezer and I was pretty upset when it stopped cooling. Thanks to Home Service, it was repaired and put back into working mode within a day. The service technician not only diagnosed the fault correctly but also repaired it in a short time.

I like the retro look and that is why I have some classic ceiling fans in most of the rooms. One of them suddenly slowed down and I had no idea as to what had happened. The Home Service electrician came in the afternoon of the next day. Luckily for me it was only a condenser failure and was replaced. The charges for the service fee and condenser were $50 only. Thanks to Home Warranty for providing the genuine service.

I requested service for a clothes washer. When spoke with company rep they said would get back to me within 48 hours with repair company. I waited 72 hours and called back to be told they were still working on finding a company. A company was finally assigned only when calling them to find out when could come out. They told me did not service my area. The second company they assigned it to was no longer doing business with. The third company did not come on day they said would be here and gave me excused for why did not and why had not returned my numerous calls. I gave them 3 dates I could meet them at my house and none worked for them. I called several times after that with no response. I finally found a local repairman in my area; after waiting 6+ weeks for Select to get someone to repair clothes washer, which was 6-10 years old that had part-time retired owners before I bought the house almost a year ago.

I paid over $1,600 for 5-year policy (plus a bonus of another 12 months - So, I was expecting 6 years policy coverage). 31 months into it, I was trying to file a claim, all of a sudden I was told that for whatever reason, they don't have a service in my area anymore and they have to cancel my policy. They refunded my check in the amount of $173. What?!?! 31 months out of 60 months (5 years) is about half and my refund check isn't even close. They said it's in the contract where when I purchased it, the monthly cost is $27.08 (discount). But if it's canceled, it'll be counted as $41.67 per month. It doesn't matter who cancel it. As long as it's canceled, this is the policy.

My garbage disposal had got stuck. The technician on call had to struggle for 4 hours to get it working again. Tough call but carried out well. The garbage disposal is now working smoothly. Having a home warranty really came in handy and support was very kind on the phone.

On a day when it was raining heavily I noticed water mark at the corner of the ceiling of the bedroom. I observed it closely in the broad daylight and the roof leak was confirmed. I rang up claims department and told them of the status. The masonry expert was there the very next day. He first cleaned the roof area above the patch and applied the sealant to plug the leak and then placed the tile back in position. The leakage patch started reducing and the wetness was gone in 10 days leaving only a soiled look. The home warranty team got a paint touch up done at no extra cost. All I paid was $60 for the masonry expert fee.

I paid a fee of $45 for the technician and for the central heating system that I got repaired under my home warranty contract very recently. A similar repair from the outside market almost a year back had cost me $800. I consider it a saving of just that.

This company is a joke and should be investigated for fraud. Please make sure that you read every paragraph of the terms and conditions of the contract and do not listen to their sales pitch as it does not represent what they really cover and will pay for. I bought this warranty when I purchased my house in October 2016 and paid $500 for the platinum service and then paid another $200 for an additional year.

It has been over a month since my washer started leaking water. After a dozen or more calls and promises, Select Home Warranty can't find me a service worker. Their message as I quote, "I am sorry to inform you that we cannot help you with the repair on your clothes." My reviews. One customer service agent was nice. The others hung up on me or never followed up in the three weeks. 2nd Constantly going over my clause and stating it's not their fault and it states. But it states if the repairman is busy Select Home Warranty did their share and isn't at fault. In this case, they can't find any contractor. 3 Hanging up on me when I call or asking me to find my own repairman.

We pick the water for the house from the well with the help of the well pump. We hurriedly called the claims department to get the pump back in operation. Sensing the emergency the technician was sent on an urgent basis. The wiring to the pump had short circuited and was replaced. Soon the pump was running as if nothing had happened. Thank you for the speedy response and repair.

We had an unsuccessful claim with SELECT HOME WARRANTY (SHW). When the compressor in our 4-ton AC unit went out, we filed a claim with SHW. They responded by continuous delays imposing "allow 24 to 48 hours for our response". We were forced to find our own contractor to return to fully operational the AC system for our home (the house is a vacation home for transient lodging). They approved our contractor to evaluate but after eight days of delay they restated that they will send their contractor to evaluate. Their technician never called or came to our property. After two weeks dealing with Select Home Warranty we were forced to proceed with the repairs on our own cost. We asked to be reimbursed for part of our expense.

I was a customer with this company for years and every time I have submitted a claim they give me the runaround and I pay the 45 deductible and they don't fix anything. Their technicians are incompetent and they do not even speak kindly about the company. Do not use them to protect your home items.

Suddenly there was a deluge of disposable crockery in the home. The reason for this build up was the dishwasher was not working. We called Select Home Warranty about or warrant claims office. I had to get the ball rolling. The technician found and fixed the fault. A part had to be replaced and luckily the technician was carrying a spare.

I had three breakdowns in the last year and this year I had none. Still I bought another year from Select Home Warranty as I feel that I am in safe hands and the previous year they did not let me down. I hope they help me retain my confidence with my home appliances.

I had suffered for a full one year with another company. They were very slow to respond and had very limited technicians available. I had to wait and follow up to get the technician out to my home and then do an unsatisfactory job. I recently switched to this home warranty company and I am finding everything up to the mark. The service is very prompt and there is a battery of trained technicians available. I must say it has been a very good change!

My AC broke down and they sent a contractor. He said it needed a new coil which I had to purchase. One week later it broke down again. After numerous texts to get him out there and him promising to be there and never showed or texted, we told SHW to get someone else. They chose someone over an hour away (and took several days doing it) which meant I had to pay another service fee of $75 if I wanted them out there. I was desperate with it being in the high 90's and no AC so I paid it. As it turns out, I was told that the first guy put the coil in wrong and ruined the whole AC unit, requiring us to get a whole new one. I got this verified by another licensed tech to make sure. SHW said it was my problem and I had to resolve it with that guy. As it turns out, the guy they sent out is not licensed, which explains a lot... but apparently it's still my problem.

I had taken the home warranty at $33.33 per month and had got some of the equipment covered. In the last six months I experienced two breakdowns and got a feel of the service provided by the plan I ordered. I have now decided to go in for the annual plan with the coverage for all of my things.

When we shifted to our new home in the city, we made it a point to go in for a home warranty. After scouting for the right service provider, we finally chose on this one. The "platinum care plan" has been adopted by quite a few households. We also felt that the repair companies and technicians associated with Select are very knowledgeable and experienced. We have already experienced their efficiency when our stand alone freezer developed a snag.

I have the warranty coverage for this property and for the one I own in Arizona. My brother stays there and manages the warranty claims there while I take care of this property. By clubbing the two contracts I was able to negotiate a bargain price for the home warranty annual contract.

My lawn sprinkler system failed one evening and I had to call the claims department at Select in the morning. I told them it was a big lawn and I could not allow it to go without water for two days. The repair company they work with called and tied up for the technician in the next few hours. By the evening I was able to water the lawn once again. I must appreciate the concern showed and the efficiency exhibited.

We were on the verge of shifting to a nearby hotel when our heating system had broken down in the last winter season. At that time we decided to give a try to having a home warranty contract and registered a claim. The repair company called back in 5 minutes and sent their electrician. It was 3 PM when the electrician came and he switched on the heating at 5 PM and we were amazed! We now make it a point to buy a home warranty every year.

My refrigerator was tripping time and again and I registered the claim with Select Home. The technician could come only the next day as all of them were in the field. A few spares were required which he arranged by himself and I had the refrigerator in good running condition on the 3rd day. I think that the repair was carried out in a reasonable time and to my satisfaction.

I have had a policy for over a year. Previously I had BPG Home warranty and this company bought them out. I just paid my renewal in June 2017 for my second year and now I'm making a claim. When I renewed the salesman dropped the service call to $45 from $75. Big deal. I called to have my GE microwave/convection oven over the stove repaired. They send me a notice that my 3 year old unit is only worth $175 and will pay no more than that. Their policy is they determine service versus cost of unit to provide your coverage. DO NOT EXPECT any real repairs from this outfit. Instead of them providing a service technician I have been asked to find my own. I will not renew with this company.

I paid $700 for a warranty when I had my kitchen remodeled less than three years ago. My built in microwave stopped working and I filed a claim for service. Without looking at the unit or even knowing the model # (I didn't have it on me when I filed the claim) the response was that the parts necessary for repair exceeds the unit's current value. They offered me $95.00 to replace a $950.00 microwave less than three years old. Can you say rip off? I will scream to the mountaintop DO NOR PURCHASE A WARRANTY WITH THIS COMPANY to anyone who will listen. I posted it on my Facebook page and asked all of my friends to share and to ask their friends to share.

Select Home Warranty is the worst home warranty company. Not only do they have bad customer service, but they can never pay a claim. It took 4 months for them to decide not to pay a claim after they already approved the claim. Their contractors never contact you as they say, you have to contact them and it takes forever for the contractor to get answers from them. Terrible service. I own multiple homes I had listed with them. They cost me serious MONEY AND TIME. If you are a serious entrepreneur and can't afford lag time for your rental properties, find another home warranty company. Select Home Warranty just doesn't cut it.

I called due to issue with my garage door. I was originally told by the "salesman" that it covers that garage door. It does not. It was brought to my attention that it would cover the cost to repair or replace. That was until after I paid to have my garage door fixed and the repair guy told them that he would not be able to repair the garage door opener, it would need to be replaced... Well all of a sudden it only covers repair not replacement. This is just one of many issues with this company.

I bought a home policy from Select Home Warranty in Jan and now find with my first claim I am not covered due to a "Policy Does Not Cover this" issue, the water heater is leaking and unfortunately Leaks are not covered by your policy. Please see section 6.2.7 of the policy agreement. Whoever heard of having a Policy on one's home and then find such BS. I even talked to a Jezirae and she told me if I canceled the policy I would only get $33 back on a $399 policy due to it being almost 8 months? She then told me to send in an invoice after I got my hot water heater replaced and she would see about getting me $200-250 back.

They have ridiculous small print limiting the payout. They expect you to have maintenance records for your appliances otherwise they only pay 150. Ridiculous expectation! You can't expect an average homeowner to have maintenance records! I canceled my policy!

I filed an a/c claim with SHW. All their contractors had a long appointment time so they gave me the option to hire my own. I ended up doing that since the summer months here in AZ are really hot and we cannot live without a/c. My contractor came and assessed the unit, we then called SHW to give them a diagnosis. They approved part of the repairs and I had to pay the rest. I sent in my invoice last week and the approved portion of my repairs are currently being reimbursed to me. I was happy that they allowed me to hire my own contractor who was able to come out sooner than waiting 3 weeks for an appointment with their own.

I had some difficulty in dealing with the claims department. When they deputed the electrician it was a smooth sailing for me. He was able to understand me and do the repair as per my requirement. Sometimes you have to twist and turn a little to get results.

I am happy that I had opted for the Select Home Warranty services. When my old Frigidaire refrigerator was rendered irreparable by the visiting technician I was able to get it replaced with a brand new one. Claims took about 4 weeks to pay out.

I along with my family was at home after a vacation when the salesperson called up for this home warranty thing. I was hardly interested but my wife found the home service proposal quite attractive and worthwhile. She made me take up the contract for a year and pay for it. The contract turned out to be a boon. I directed all the equipment failures and breakdowns to the claims department. It was a big relief for me as I did not have to run around to get the equipment repaired and hunt for spare parts. My wife was happy as she was getting the breakdown equipment running again within 2~3 days.

I filed a dishwasher claim with SHW online. They ended up finding me a contractor and sending them to my home a few days later. The contractor was very professional and made the repairs on my dishwasher. The services have been pleasant so far.

The worst company, customer services they horrible, they never call you back! They send tech to your house with no exp, no uniform, private car with the family inside, tech they nasty and dirty, the worst experience!!!

While attending the claim, one of the companies did not follow through. I raised the alarm with Select Warranty. They got into action immediately and they deputed another company who took care of my issues. This was at no extra charge. Good follow up action.

The garage door had refused to budge and we had to call in for our home warranty service. The technician tried to fix it but all in vain. Finally he convinced the company for replacement. We were more than happy. Select paid for a new one in full.

We had purchased a new house and moved in with a lot of excitement. It was cut short when we discovered that we had no hot water the very next morning. Luckily we had purchased the platinum service bundled with the house. Select Home Warranty deputed the plumber and Yay! We had the system in working order very soon. The home service is recommended.

I choose this company based on the reviews listed on this site thinking that I was dealing with a professional company. The sales person had a perfect speech, I bought their "Platinum Care" plan, been a first time home buyer, I was afraid of things going bad in the house. Well, the water heater tank broke, water was all over the floor. I called the company that took a while to start their dispatch of a professional. After several phone calls, I was informed that it could take at least 24 hours till somebody would get back to me. I had to find my own plumber to do the repair. I had no running water in the house. Once the work was done, took them (Select Home Warranty) several days for them to contact the plumber I had. I had to make several phone calls to Select Home Warranty company to initiate the call to the plumber so I could get my claim processed faster.

Select Home Warranty accepted our claim within six months of moving in. Our refrigerator was giving trouble and they deputed the electrician on the job. He was quick in detecting the defective relay and replacing it. A job well done.

I had a very big emergency situation when my well pump broke down. When I lodged the complaint the technical expert arrived in the very next hour. The emergency was resolved very soon. Good Select Home Warranty Platinum plan discovered.