Select Home Warranty Reviews

I called and Zachery explained the service to me in full detail. The monthly payment is great and so is the coverage. I have referred my parents to Select and will refer more friends and family. Thank you so much. I cant rest easy knowing I wont have to worry about expensive repairs in my home. I am looking forward to a long time relations with your company. We lost everything to Hurricane Florence so, I dont want to lose anything else. Thank you again for the great service and courteous employee Zachary.

Jason ** was the gentleman that came to deal with the sink. He was very polite, friendly and competent. I am very pleased with SHW and the prompt attention I received. The last company I was with never addressed any of my 3 claims in less than 3 weeks. Being as I am a senior citizen this type of program is great for me and the pricing is definitely within a budgeting amount. Thank you again for your prompt and courteous service.

I purchase a contract from select home warranty. I began to have problems with my garage door when my sprinkler system watered the yard or it rain. They sent someone out who was not an electrician and he diagnosed the problem as needing to upgrade my electrical box in the garage ( house is 7 years old). Select home would not fix the problem because they said they don't do upgrades. I cancel my policy with them (after reading reviews) and hired an electrician who said my problem was with the electrical outlets in the yard. Water had gotten into one of them and caused my breakers to throw when I tried to let up the garage door.

This is for the coverage we received from the contract we we purchase a house. When we look around to get quotes, the process has not been very straightforward for some providers. With Select Home Warranty, the process to get a quote is easy and straightforward. We only need to tell the agent what we need and we received a quote right away. Have not needed to file any claim yet, but we have been happy with the service we received over phone.

Select Home Warranty would not accept the technician's diagnosis of a compressor failure and denied my A/C claim. Complete and utter fraud - do not buy. The tech they hired said there was not any freon leaking from my system, yet they denied my claim because of a "freon leak or freon related issue." They took several days to reach this conclusion while my wife and two kids (both under the age of 5) sat in a sweltering house. Their customer service was atrocious as I had to contact them constantly to get updates and they never reached out to me once - even when they said they would contact me within a certain time frame. Also, the claims approval manager was extremely rude when I pointed out that the basis for their claim rejection contradicted the technician they hired. In addition, another company that I hired to replace the system verified that there was no freon leak in my old system.

Jeff ** was very quick and efficient at getting everything started up and taken care of for us today. He made sure to elaborate on everything that the warranty covers and made sure that we understood everything thoroughly. We are very happy with the level of service that we received today. We will definitely recommend home warranty to any of our family and friends. Have to wait 30 days for the policy to be active but that's understandable.

My husband and I were both very pleased with the sales representative that we spoke to. The company agent called us as we expected when we called to get information. He was very helpful and answered any questions we had without hesitation. He as very courteous and polite. When we told him we owned multiple homes He explained to us that there are multi-house discounts as well as as multi-year discounts. He explained in detail advantages of both these plans as we own several homes. All in all this was a painless and great experiences with the sales representative. We opted to purchase the premium package for two homes as that seemed to be the best over all deal for us once he explained the three packages they offered and at just $60 per trade call we felt that was our best fit from the three plans offered by Select Home Warranty. We also did our homework before we called and the ratings for this company are excellent.

The rep was very polite and informative. Of course, the true test will be the service provided if we have a claim. It's hard to come up with 75 more words when all I did was sign up for the service. It was weird to get a call, though, when I only did a review online and didn't submit an application. I was actually looking at another company name and was very suspicious of the call. I hope they are not a fraudulent company.

Within seconds of submitting my online quote request, Select Customer Rep Kevin ** called me and we worked out the services I needed and he gave me pricing. It was much cheaper, and included more services, than my old home warranty company (Sears). I haven't had to file a claim yet, but I am sure it will be easy and quick. I have read their reviews online and they are all excellent and they have received several rewards. What you are paying for with a warranty is peace of mind. I can say that I have that, and it is one less thing to worry about.

Jonathan ** my account sales rep was wonderful. He listened to my questions, replied with accurate and detailed answers and was very respectful and courteous. Excellent customer service and offered discounts for me to sign up. I'm currently with a competitor and have not been happy with my service and my payment has been twice what Select has offered. Jonathan helped navigate me to what I need and informed me that Select has been nominated awards which I feel is comforting to know I'm with a reliable organization. I'm pleased with my order and look forward to having Select Home Warranty cover my home needs.

I was impressed with the representation Sam. He was not pushy and explain everything in detail. He was patient in my time time to make my decision. Also, worked with my financial situation during to my husband's cancer battle. The contract was significantly detailed. It covered everything major and not major on our home. It left me with peace of mind to concentrate on my husband's recovery. I also have the peace of mind that I can have Sam to go to if I have any questions or issues. Instead of getting the runaround from 300 customer service people who are not equally trained.

My experience has been excellent so far. The salesperson explained everything clearly and gave the option to save a lot of money with a 3yr plan. Best option for us knowing we will be buying this coverage from now on. Affordable peace of mind when you think about it. I did a lot of research before choosing Select. Call around, read the reviews, these guys are The best. Here one down side. Nice guy on the phone, well spoken, friendly, professional, and courteous. Forgot about the reduced service fee to $35, I didn’t find that anywhere else. Nor did I find as good of a deal when you purchase extended service. Some of the other warranty companies prorate items instead of replacing item. Look closely and choose Select, I found a lot of hidden deal breakers with other companies.

Representative was very professional, courteous, informative and knowledgeable. Knew his product and all pertinent information customer needed before being asked. Good salesman! Answer questions with confidence that he know what he was talking about. Provide additional incentives to help customer decide to join with Select Home Warranty. Product out rated competition in offer and price. Very informative website that answer all questions new customer would have when trying to decide which policy to join. Prior customer reviews were very helpful and positive.

Washing machine. The last representative I spoke to on the phone was very helpful and comforting. He apologized for the inconvenience of having my tech not call me and followed up with an email letting me know what would happen next. The previous representative named Charlie was useless though and I highly recommend some feedback to that rep. She did nothing to trouble my issue so I was very glad to speak with the person who did actually help me and who listened to my concern with empathy. Made a big difference!

Daniel was helpful in helping us sign up. I just signed up so I can't say how the service is as yet but the customer service people are very helpful and friendly. I hope this will be a wise decision for I have had other warranty companies and they were not dependable. I made a decision on reading customer views and the treatment I got from customer service. Hope to continue to do business with Select Warranty.

Unfortunately for me I've been denied for repair/replacement of my furnace, as I do not have maintenance records for the previous 3 years. This is because I only have owned the house for 5 months (over which I have records to show the unit was properly maintained). Jamal, a manager at Select Home Warranty, told me his team would have been more than happy to exclude the verbiage in section 9.1.2, as I just bought the home; however because it is after the 30 day introduction period they are unable to change the verbiage.

Daniel ** was very helpful and explained everything thoroughly! He did a great job of helping us get this set up. He answered all of our questions that we had and made us feel very comfortable with the product. We usually do not do things over the phone but Daniel made us feel like this product was very worth having. He was very patient dealing with me and my fiancé as well. If I didn’t understand something I would ask him to call my fiancé and explain things to him and he had no problem with it.

The SHW team is great. The customer service is outstanding. The only problem is there are a lack of contractors in the area that work with the warranty company. The process of submitting a claim is easy. I like that it is online. When a claim has to be submitted after the fact because there was not an available contractor, the payment is minimal compared to the bill. I have submitted claims for the refrigerator, the stove, an electric outlet not working, and garage door. Of these claims, only the garage door had an available service person in the area. The electric outlet was 'covered' by warranty but I supporting bill from the contractor was not acceptable so I did not receive reimbursement.

I am a new customer. I am switching from another warranty group due to poor service. You offer better plans at a better price than I was paying. Your salesperson, Sol, was concise and explained your plans and service very well. All my questions were answered prior to purchasing. I ended up getting an extended year plan to maximize my savings. They even offered a senior citizen rate. So far, I am impressed with the service.

My experience when calling and speaking with a representative was very pleasant. They were able to answer the questions I had in regards to my issue and put the claim through without hesitation after hearing what the problem was and checking to see if my policy covered it. Overall the customer service was outstanding and I was notified within the 24-48 hour window as stated. Currently I'm just waiting to hear back from a contractor to set up an appointment to access the reason for the claim.

Daniel ** was very helpful in answering all of my questions and determining whether this was the right plan for me or not. He was both knowledgeable and professional. He allowed me the opportunity to explain my unique situation, and what my needs were, and then answered my questions. He took the time to review coverages, limits, terms, and pricing for several plans. He also informed me of discounts and cost savings available to me and the terms of those things. Daniel was very helpful, very polite, and I have not hesitation rating him 5 stars on his customer service. The policy I purchased is exactly what I was looking for and the coverage for the money is outstanding.

Received prompt and polite customer service regarding warranty claim. Questions were answered regarding warranty process and procedure. Process to file claim was quick and easy. Furnace repair was covered by Select in full, less the service fee. Did not need to pay upfront and wait for reimbursement. (That is a policy if you wish to choose your own repair service, however.) Furnace was repaired by a local professional in a minimal amount of time. No hassles. Good value for money.

After the winter months. While activating the sprinkler system, Discovered quite a few Underground sprinkler line leakages. When contacting customer service They were very professional and cordial with the problem. They approved the problem during our conversation and informed me that it would take 24-48 hours to assigned the company to take care of the situation. Again customer service was very cordial and professional. I would recommend Select Home Warranty to work with the home owner.

I was not sure if I had a contract with this company or not so called to verify and the agent was very quick to say that did and within 2 minutes he sent me a copy of the warranty and coverage by email. My home was covered with another warranty company for 6 years and they had raised their prices and this warranty provided the same coverage and more at a reduced rate. I especially liked the option of roof leak coverage.

I purchased a home warranty today through Select Home Warranty and am very pleased with the price, even with add ons. I was contacted immediately via phone and email by a customer service representative, and he talked through the price and discounts with me and helped me get a lower service call fee. They not only offered discounts for one year but for multiple years as well. They also included additional months for free. They hope to use them in the future as well.

Person was very courteous to me and directed me to what I ask and answer all my questions very nice. They ask what they could help me with and I explain that my roof was leaking in den and said spot in bathroom and did not know about any other place because handicapped and didn’t know about other rooms and I saw piece of roof outside on ground like they were blown off top off housetop.

Very helpful, responsive, answered all questions and kept a fantastic, positive attitude! I was a bit wary of home warranties at first, but he made me very comfortable with the idea, and the process was super easy. I had no wait time, except a brief hold for him to check on available discounts and credits, and he checked back in with me regularly during that time. He is a great representative and should be considered a fantastic asset to Select Home Warranty's team.

The sign up process was easy and the staff very helpful in explaining coverage plans. Liked that I could customize the plan and also save money with a longer term contract. Contracts and contact numbers were given to me right away. Have not had to use the policy yet but knowing it is there gives me great peace of mind. Have already told a few friends and coworkers about this company. So far am happy with my experience with Select Home Warranty.

I had a discussion with one of the customer salesperson. He walked me through the details of policy. Got a good discount for 5 years option. It was good conversation. There are lot of options to be considered. I got a platinum plan for 5 years and additional 1 year free. Price is awesome for 5 years if you pay the amount in a single pay. Insurance can also be transferred to another house if we move on. First I thought of going only with heater and ac to be covered. But I got a price for platinum which is very low and detectable are very less when compared to other insurance companies.

I spoke with my representative Isaac on two different occasions. He explained everything to me on the first call without any pressure to make a purchase from your company. I asked for his name and extension and then I checked with some other companies. I called Isaac back a few days later and signed up with your company. If all companies had salespeople as kind as he is they would do more business. Thank you Isaac.

I'm not sure how they have so many good reviews, or if I just had a bad experience. Salesperson was very good at "selling" but when it came time to use the service, I was treated less than! Couldn't get them to return promised calls - supervisor said they were doing me a favor by covering my built-in microwave because the "exhaust" wasn't covered, even though my request said it was making a noise which sounded like the motor was going out. She also said I could have her extension # but she's never available to answer the phone.

I purchased this home warranty after doing reviews on other companies, the salesman was very helpful and was able to explain everything and give me peace of mind if something would need repair at my home, so far I'm very satisfied with Select Home Warranty, Overall the plans are very reasonable if you would have to have something repaired, nice to know you are covered in the event something does tear up. I have not had to use my warranty yet if by chance I do have to use it I will submit a review about that as well.

I had asked for a quote over the internet, a person had texted me, and I told him that I would call him later. I had asked if septic systems were covered and he told me that they are covered for the life of the policy. I was asking him several questions about what is covered, but once he was told that I will not pay the total amount due, only in monthly payments, he then became hurried to get off the phone. I did not get my policy on this coverage, and have paid for the plan.

I would recommend this company to everyone. They are very professional in all calls I have had with them. I believe everyone new homeowner should get this insurance. And also believe they should check out select insurance. They have different plans and options to choose from. I have never owned a home before but when I called and spoke to agent Sol he made me feel comfortable. He professionally told me all my options and broke down the price of everything to me. Real good work. Everyone needs to be trained like him. Really good organization.

Hello,

I attempted to file a claim. During the beginning stages I tried to find out if something would be covered. All they would tell me was they had to wait for a diagnoses. My water heater keeps going out. I have had companies come out and look at it and the elements keep getting blown. They said it is due to sediment at the bottom of the tank and that I need a new one. I try to find out if this is covered since it isn't thermostat, heating element, or a leak. It doesn't specifically say whether it is covered. While trying to talk to someone about what exactly is covered they just keep saying they have to wait for a diagnoses.

I am switching from my old warranty because of the poor customer service. Nathan ** from Select Home Warranty was amazing and provided perfect customer service. He made sure I understood exactly what I was getting into and didn't shy away from all the questions making sure I was comfortable with this big decision. As far as first impressions go Nathan definitely helped show why you guys are rated #1 in customer service and I hope it doesn't stop there. I look forward to being a customer for a long time to come.

Adam did a great job of explaining the benefits of choosing Select Home Warranty. The gray news is there is no contract. I think I will like this company. He explained all the discounts I qualified for and I was eligible for 30% off. The deductible was half of what I previously paid. I hope I don't have to use them but it's nice to have a safety net. They even cover geothermal which we have. I am exceptionally pleased.

Sam ** was wonderful in helping me purchase a warranty contract for my home. He even asked a few questions and qualified me for your VIP program. He was great. Your coverage, reputation and value are excellent. I have been researching other companies and was impressed by the scope of your coverage. You are also rated very highly. Thank you for the great VIP deal saving me money over the future years. I feel comfortable and secure now that I have your coverage.

David was very friendly and able to close the deal with me. His explanations were to the point and he was able to communicate all the different types of amenities this warranty covered. Then we went over prices and visitation by the technician and I noticed that the prices were great followed by an explanation by David. After shopping around for other coverage, your company had the best prices and the most coverage-the biggest bang for the buck.

I needed a home warranty for my new house so I contacted Select Home Warranty Services online and they called me within only a few minutes. The price was very reasonable! Much cheaper than other companies I had dealt with in the past. Plus their cost for a service call was cheaper too. The customer service representative was very helpful. I looking forward to having them take care of my house for many years to come. I do not know what more I can say about Select Home Warranty.

I was a little reluctant to go with Select Warranty due to some reviews I read online. But I am happy to say that I believe I made the right decision by doing so. I have had to make a couple claims and so fair they have been clean and cut. One had one issue but was resolved. Customer service has been good so far as well. Claim turnaround is what is expected. No complaints so far. Thank you.

I surfed the internet and looked at Select Home and David called me, he was professional and very helpful! He explained everything and I felt comfortable buying my plan, I could have gone with several other companies that were blowing my phone up, but your Rep was kind, not pushy and I really feel I got a deal! I will recommend this company to all my friends and neighbors, I am a senior and get veteran benefits, he explained so much about what I could purchase, I could not really afford even with the payment plan he offered but I very satisfied. Again I thank him for his help. David was terrific.

Platinum Contract sign up. I had a Good Experience. I was very pleased with the explanation of the service agreement. Bruce checked every possible way to save money and have me additional coverage on the repair policy. I was told that there is many contractors in the area. Signing up was easy. It only took a few minutes once I decide on a plan. Many things with the house are covered, more than what I thought was possible. This compared to other companies cost less and covers more.

Fridge is not cooling only the freezer side is working properly. Had to wait a long time to get approval. A lot of back and forth just to get approval for the repair. The customer service rep can only do so much. They will need to come up with a better process to assist customers with repairs. If I had not kept calling and asking questions I don't think I would have gotten any results. Also the contractor not do his part in submitting documentation to get repairs completed.

I submitted a request for repair and within 10 minutes I received a phone call for service. The customer service rep was efficient and the person who sold me the warranty sent my policy to me within minutes after I sent him an email. My last home warranty service was nothing like this. Thank you so much for your prompt service. Now waiting on my repair. Also I love that the service is affordable. I cannot comment much on value until service is rendered.

The person was helpful and explained plan. He also informed me of any discounts. I would recommend your service. I spoke to Adam **. and he was very professional and courteous. He deserves a well done from your company.

Adam **. was very helpful in answering my questions and helping me choose the right plan for my home. He was very friendly and knowledgeable. The price of service was very good and I was offered multiple discounts making it even more affordable. Adam let me know that they have many service providers in my coverage area and so if I needed to call there would be plenty of service providers and short wait times. I am looking forward to working with Select Home Warranty.

We filed a claim on 3/11/19. The phone representatives are very polite and assured us our claim was "escalated", but it is now 3/25/19, and we never have had a repairman assigned to our claim. We just kept being told the repairmen they work with are too backed up to respond to our claim, and receiving emails that a repairman will be assigned soon. We finally gave up and bought a new appliance and canceled the claim. Do not waste your money on this company.

I called in to report a problem with our washing machine. I was greeted by a very friendly voice and was very happy with the way your associate handled my call. She is an asset to your company. She was polite as she asked the needed questions to pass on the the repairman. Thank you again for an unexpected and pleasant experience in dealing with your customers. So far I am very happy and would recommend you to others.

It was a seamless process to obtain a new home warranty. Customer service was excellent and the sale representative offered me a Military/Veteran discount. The previous home owners had a home warranty with SHW, however they did not recommend SHW. I personally believe they were out of touch with reality! I will DEFINITELY recommend my friends to SHW! My wife and I conducted a great deal of research on home warranties; let me save you some time. It’s hard to bet what SHW has to offer.

Sales rep very good at explaining the policy. Provided all the possible types of programs available. Able to answer any of my concerns. Willing to take the time to review with me the possibilities. Very professional in his approach. He was very clear about what was covered and what was not covered and compared to other alternatives I felt the value was there. He made me feel that the company was sound and efficiently run.

Toilet flushing system constantly leaking. Problem repaired in a reasonable time. Plumbing company responded in a timely manner. The repairman was very courteous and knowledgeable. Repairman called before arrival. Time to repair was speedy and properly completed. The repair person explained the problem. He also explained the procedure with Select Home Warranty and how the approval would work. Upon approval the work was completed. The area that the work was done was left clean. The payment of the co-payment was done with a credit card.

The entire process was pretty easy, Zachary with Select provided great customer service along with answering all of my questions concerning the policy. I whittled down to three companies to choice from, and Select won out with their policy price and discounts. Most all of my concerns were answered or allayed. I would definitely recommend Select Home Warranty to a friend or an acquaintance looking for a home warranty protection policy. Thank you Select for a positive experience.

Bad element in water heater. Great job. Took time to diagnose the problem. Call Select Warranty for approval and the fix part stayed to make sure issue was solved! He double checked everything twice. He explained everything to me and made sure I was satisfied! I was completely satisfied with his job and professionalism. Impressed, impressed, impressed. What more can I say. Great job!!! Thank you very much for your expertise and explanation.

I'm really impressed by the rapid call when I requested the quote. I have a short rental property and the 2-4 hours repair service is the most important for me. The coverage is as well very good. It is quite enough to cover the essential needs of repair. I can ensure the quality customer care to the persons staying in my property. They accept to be in contact with my property manager and housekeeper. They can work together without any worry from me. I recommend Select to some who has short rental property.

We have worked with SHW for a few years and have always had to wait months to get paid. Since September 2018 we have been calling daily, emailing once a week with invoices that are EXTREMELY outstanding. We have got ZERO response from them. They hound you to do the job but then don’t pay putting contractors out both on labor and parts. If you are a contractor stay far far away from this company. We have none of these issues with American Home Shield, New Leaf, CPS, or NSA...

Person I talked was very helpful. He talked me into getting a two year contract. I was told about your company by a family member has a account with you. They have had to file claims, and said I had to get this warranty. I have already to a coworker about your company. I hope I never have to use the warranty but this gives me peace of mind. Thank you very much and have a nice day.

The claims process was a snap, which I was grateful for. I did the claim online, at night, and got a callback less than 12 hours later. Then, the technician was assigned later that day and called us bright and early the next morning ready to go! So thankful for a smooth process and a quick resolution. The customer service rep was easy to talk to and even when I called to ask a question after the technician left, the customer service rep was patient and understanding.

Adam showed patience with me going over several ways to lower the cost of the warranty. He tried to work within my limited budget. He treated me as valuable customer that he wants to help - not just jam me into a product & move onto the next one.

They made the sign up process easy and simple and explained what is covered and what is not. Better choice than the company I was with before. Affordable pricing and simple and easy monthly payments. Would tell everyone to use them. If you’re looking for a friendly easy to work with company I highly suggest you call them now. Buying an older home where the seller does not want to include a home warranty is not easy, but I believe with this company my worries will disappear. Thank you for the opportunity to work with you and I look forward to many years of happiness in my home.

I paid my first payment with this company December 27- filed a claim on my washer March 6th- because i was 3 days shy of a 35 day hold then 30. New contract my claim was denied. When they kept asking when did I start having trouble with my washer, I don't keep a calendar on those type things so just looked up at my calendar at work and said "I don't know, just say Feb 28....Wrong answer. Canceled with them and going back to American Home Shield.

I am very pleased with the service I received. I was getting ready to look at a couple more warranty companies, but the deal I got was outstanding!!! The salesperson was wonderful, knowledgeable and ready to make me a customer! I had already checked out your rating and knew you were a one of my top picks. After talking with Chase, I was ready to go. I can now say I am a customer and happy to be one!!

Really good home Warranty company, I enjoy the great customer service experience that you get from Select Home Warranty. The price was just right for the value received. The only reason for 4 stars is because they don't cover everything. I have had this company for 2 years and have not had any major problems with them. A definite great feeling if you are a new homeowner. I appreciate the Select Home Warranty company for being affordable and among the best.

We went on vacation and upon return had to file several claims. Upon speaking with the representatives, they all seemed genuinely concerned, which made me feel a lot better. Each claim was promptly processed. I would recommend Select Home Warranty to all of my family and friends. My sister and her husband have already made the switch. Thanks Select Home Warranty I know my family and I made the right choice. This was our first experience in filing a claim and I am telling all of my family and friends about the coverage that Select Home Warranty provides for Appliances and Plumbing and I have to mention the value for the money. You cannot find another warranty company that covers all of the appliances and plumbing at these fair monthly fees. Me and my family are very pleased and satisfied with Select Home Warranty!

Great job. Good value for what they mentioned they can do. Have my fingers crossed. Owning a home worried me with all the repairs that could be needed. Definitely a peace of mind. Let’s hope that I never have to use it. My salesperson was very informative about how the program works. I’d definitely recommend this company to others. With having an expensive boiler for heat it just makes sense to have this warranty.

Bought a warranty, it states in the contract "Replace or repair". I filed a claim for my dishwasher after it stopped working. They sent someone out to collect my $45 and I was told he would order the part. I waited 2 weeks before calling to see what the hold up was, they asked me to provide photos of the serial and model numbers. Keep in mind, this dishwasher was bought new 3 years ago. After another week I got an email stating the cost to repair is greater than the value. Well, in that case they want me to have it repaired or replaced, submit a claim and they will reimburse me $150! Now where can I have it fixed or replace for 150?? I just paid $45 for you to reimburse me 150 plus the monthly cost for this warranty?? I left a review with Facebook which they blocked me. The group I'm in is "Select home warranty complaints". Many other people have the same issue. Run!!!

Abraham ** helped me with my order for coverage for home I am renting out. He offered additional discounts by paying more upfront. He explained the level of coverage and the process only took less than 15min. He was professional and knowledgeable. I waited until I received my policy via email and was very patient. I was skeptical at first with all the discounts presented. I am satisfied so far and will refer to friends. Thanks Select Home Warranty for the prompt service.

Received a call this morning from Richard to confirm the 1 year warranty, but then offered a 5 year warranty, which we accepted. Richard was very professional in speaking and in his knowledge of his business. He explained it very thoroughly and answered all my questions. It's a comfort knowing that with a new purchase, and not knowing the condition of the furnace, water heater, etc., that it will be covered to be replaced with a small deductible. It really offers us peace of mind for the next six years.

This is the second time (renewal) that I have chosen this company for my home warranty. They are courteous, professional and extremely helpful. There is always someone to speak with when you call to report an issue. Their costs for a repair person to come on the house are the lowest that I have found in the industry. They also cover so many more systems and items. This gives me peace of mind and it is a wonderful value. In addition, they give a pretty nice discount. Other companies that I have spoken with did not offer that. I would definitely recommend this company!

Phone conversation as to possible SHW coverage was pleasant with Chase **. He listened to my concerns and answered my questions. He recommended a multi year contract, but did not aggressively oversell which I greatly appreciated. I will be happy to extend to multi-year once/if I experience positive Select Home Warranty service and coverage. I'm hoping not to have to use the home warranty too much as that means something has gone wrong, but if I do, I hope the positive comments about SHW will ring true and that this purchase is a positive one.

It was a bad experience first as the agent was very rude but then got a follow up call and was offered some Incentives which were good. I hope the service standards are met in future when and if I need a service call to prove your company credentials as I am using it for the first time. You should also have a follow up service recovery as it was not good the first time.

I don’t have the claim or order numbers but the woman who answered my call was very helpful and knowledgeable. She got the information on timely basis. I asked her if my claims had been approved, she looked for the report and this of me they had been approved. She said as soon as they made contact with Company then someone would be calling me back to set up an appointment to get my appliances repaired!

Good Service. I had already chosen Select as new provider while still using American Home Shield. Price was better and service fees less. Opted for 5 year coverage, reducing yearly amt and service fees substantially plus one free year. Nathan was persistent but polite. I contacted him when I was ready to sign. He pointed out benefit of extended coverage (years). Should work out well for Warranty coverage. What more is there to say?

A representative was able to request a new contractor to come to my home to fully diagnose the issue with the ice maker. Another contractor came to my home without scheduling an appointment with me. The contractor did not complete a full diagnosis of the issue. Thank you for taking care of the problem. I truly appreciate the second representative from Select Home Warranty for listening to my issue and requesting a new contractor to come to my home to diagnose the issue with the ice maker.

I had an issue with my garbage disposal at the condo unit. Select Home Warranty were quick to call and get my claim set up. Friendly representatives. Easy to use claim process. I will be reimbursed the price for the unit after I do the install. The contractors was on time when I had made a claim in the past. It was a plumbing issue and the contractor was very knowledgeable and completed the job in a timely fashion. I have been using Select Home Warranty for 3 years now and enjoy the service.

I called to transfer my service to a new home. The process was very fast and easy to complete. The representative refunded the remainder on my previous home and started service for my new home. Excellent customer service as usual. I'm always very happy with this company. I recommend them to everyone I know when they purchase a home. I will continue to use them in the future when it comes time for my renewal.

I had a problem with billing or just a little miscommunication. Once I brought it to their attention they were very fast to correct the issue. Customer service was A+. They took the time to explain everything and made sure that I had no further questions. I haven’t made any claims but there’s no doubt in my mind that all of my needs would be met. I would definitely recommend them to anyone who’s In the market for this type of service.

I called about a recent storm that seemingly caused electronics to break as the screen turned black on one and the other the touchscreen stopped working; even though they have their own warranty I'd like my home evaluated for electrical issues or a breaker problem. Select Home Warranty accepted the claim promptly and assigned an electrician to me as well within a day. They're courteous and easy to work with. Everything was smooth and simple to handle from start to finish.

They help me so I could get my plumbing fixtures fix. They said I would have to pay $49.99 annually for plumbing and lighting fixtures. Very kind and answered all my questions. I got my emails quick. They I should get a call from Drain Doctor Toledo Plumber In 12 hours. If I don’t hear from the Drain Doctor Toledo Plumber In 24 hours call their number 419-473-8728. Customer Service and the billing department were kind and curious. I would recommend Select Home Warranty Company to my family and friends and share Select Home Warranty on my Facebook page a Social Media.

Updated on 05/03/2019: SHW failed to deliver the warranty service. They offer incentives to customers for leaving positive reviews. The reviews are not about a claim experience. They are about the sale experience. They charge $75 plus prorated time to cancel your warranty, even if they failed to provide a service to you. I spent a month and went through 20+ correspondences for a dishwasher claim and I still don't have a resolution. I finally canceled. The customer service is irresponsive and departments seem to not have any communication in between.

Very happy with the level of service I received. Alan ** did a great job with explaining all the details of the program prior to me accepting to join. We are moving our account away from the home America Home Shield. We are looking forward to starting our new program with Select Home Warranty. The price that you guys offered as well as the level of coverage that you offered makes this program seeing much better than what we currently have. Making the change to Select Home Warranty seems to be the best for us.

Jonathan ** was fast and easy to work with, and helped make the settlement/closing process that much easier. He was knowledgeable about the warranty plan and a pleasure to speak with. As first-time home buyers, it can be very daunting to potentially encounter multiple repairs that we don’t have expertise or experience dealing with. We feel at ease knowing that we Select Home Warranty and at a fair price. We recommend Jonathan and Select Home Warranty based on the easy, hassle-free process and the fact that our warranty covers roof leaks, which we found that not all warranties will cover.

NOT HAPPY with their initial (1st) claim, the communication was non-existent. I was chasing the issue down daily. Then the declination of my second claim is completely unwarranted. I would not recommend this company to anyone.

Zachary ** helped me tremendously with establishing my new home warranty on a home we are purchasing in the next couple of weeks. He worked with me, explained everything well to me, and made the process quick and easy. If the warranty services are as good as the initial customer service was, I'll definitely go with Select Home Warranty again. If you're shopping for a home warranty, don't look past Select Home Warranty! They beat the competition on so many levels.

Homeowner who uses Select Home Warranty. Had a plumbing issue that caused the plumbing to back up through the house. Called the warranty company and Customer service was spot on, and very understanding of the issue. Worked fast to get the issue resolved in a timely manner. They contacted a local plumber company call Rotor Man and they came as soon as they could to fix the issue as well. They were Fast and professional service. Will and have recommended both companies to family and friends.

I worked with Zachary who expertly explained the home warranty coverage to me. He was superb in securing additional discounts for the plan I chose. Based on my interaction with Zachary, I decided to go ahead and purchase the home warranty. The process was informative and simple. I researched several home warranty plans, looking at the fine print of each. Select was the most comprehensive warranty I could find. Select was also very competitive price wise.

The previous contractor would not provide the diagnosis so Jaime recommended getting a new one. Still waiting for the contact information. I received an email today that the new contractor info is in process. I like Select Home Warranty and have it on two of my properties. Wish it was offered in California. Select has the lowest deductible of any of the home warranty products on the market. I have done a lot of comparative shopping.

Fred ** gave great service, the great information and simple explanations, right down to the 60$ copay needed with calls to the house. Thank you. Very friendly and gave many options, We liked the extra time added to warranty thru June. We like the security it gives as a backup plan. I would recommend this service to others. I like the coverage on all the systems and appliances in the house. The convenience to use your own contractors is great and handy in the northern states.

High Low Plumbing sent tech Shavn for fix of kitchen sink with slow drainage in double sink. Repair done to perfection. Called on time and best service, he is best rep for High Low Plumbing Co. Flushed out double sink and cleaned up before he left. Also double checked the work, he did best work ever. Hope he stay with co. His work is good no problem but he should not loss time on phone. It should be done from office.

Fast and great customer service! Thank you. Allen was a great customer service representative. He provided me with all the benefits and discounts. I got a great price and was able to break it down in 3 payments. I just started the service and I hope it’s great if I need to use it. I’m glad they have a 30 day money back guarantee. I’m also glad they have prorated refunds and can be transferred to a new owner or to a new house. This plan is great for the price and has a low deductible. If you pay for more years, the deductible goes down and you can lock in the price. I really appreciate Allen for helping me get a plan I want and got me the best price. I plan on keeping this plan for as long as I have this house. I can’t say enough about how Allen helped me, I would’ve been paying over 500 a year with other companies.

Was very happy with the service received when I called to inquire about a home warranty plan for my mother's home so much that I bought one! Looking forward to offering this as a selling boost in the sale of her home. My daughter used Select Home Warranty when she bought her home and recommended them to us as they were happy with the services provided when they were in need when issues popped up at their home.

Great representative on helping choose a plan. Great customer service. I would refer this company to everyone. I’d like to mainly say that it was a short and easy process to get started and my representative took care of my needs and wants with coverages. He was very knowledgeable and provided me with discounts that were available for me. I was shopping around and I must say my experience with Select Home Warranty was way better than the other companies. I was able to get my policy in the matter of minutes.

They were nice and friendly on the phone. Very helpful in solving my problem in a timely manner. Gave me a time frame in which I can expect a technician contact information so I can set up a appointment so I can get this resolved. Very good value and price for the service for the money. Easy assets 24 hours a day they sent me an email detailing my claim and to let me know they are working on it.

So far I have been very happy with the customer service and I’m really getting a good deal. I wasn’t for sure at first but after talking to such a knowledgeable representative that really help me make my decision to go ahead and start service with Select Home Warranty. This is a decision I’m very happy me and my family are making! I would suggest others give them a try as well because you will not be disappointed.

This was included in our home purchase through my realtor. We have just moved in so we have not had an opportunity to test the claim process or the installers. Time will tell. The agent we have been in contact with has been great so far though. There was a bit of a hiccup in the beginning, where we should have gotten documentation sooner, but we worked with our realtor and it all got worked out without much inconvenience.

Was very happy with how fast the service representative was able to process my claim. He told me I will receive several emails with the assigned electrician contact information, and I should be receiving a phone call from the electrician within 48 business hours. I did get in contact with the electrician and scheduled a service call. The electric repair company that they scheduled has excellent reviews on Google.com. Highly recommended. Will continue to do business with.

The gentleman that signed me up for the home warranty policy was very nice and helpful! I think the price for the warranty and the service fee is fair and reasonable. I have not used the services yet so I can't comment on the service for repairs however, based on my experience with signing up for the policy and their prices, I would recommend this company to anyone. Thank you!

The cost and coverage was no contest with the competition... the roof coverage sealed the deal. I feel the team had my budget in mind as well as protecting my home. I truly feel they will be a good company based on the nationwide rating also. They have worked to achieve that. That is not something you can buy. Thank you for treating me like an important customer. I felt good at each step of the way. Tim from Maryland

I found your representative very helpful and knowledgeable. He gave me a great rate. I was very satisfied with all he told me and the coverage seems great. I am looking forward to a long enjoyable relationship. I get full covrage on all appliances, garage door openers, electrical and plumbing systems, and roof repairs. What a great deal. So excited to be associated with this company. I checked with other companies and Select Home Warranty had the best price I could find. $291 per year for 6 years. Wow!!! That's a great price.

Mr. Michael ** was very knowledgeable and courteous in his presentation. He was also extremely helpful in ensuring we made the best choice not only in complete coverage but at the best possible price. As a result, he saved us hundreds of dollars off the entire warranty. We just hope our experience once we begin using our new policy provides us the same results. Thanks again!

The original electrician, the contractor was unresponsive. The Select Home Warranty representative is reassigning a new contractor. It will take up to 48 hours. Although, it was disappointing that the contractor selected was not responding and that it would take another 48 hours to be reassigned the representative was courteous and wanting to help. We have lost our lighting in the kitchen making using the kitchen a challenge. I would like for future reference for the company to respond quickly to situations that require a more urgent response.

I was shopping around for home warranties when I pulled your company up from my web search. I called and spoke with your rep who talked me into doing business with your company. Me. William ** provide me with exceptional customer service in addition to explains the coverages. Before I signed up, I informed William that I wanted to call one more company before I made a decision, however, he talked me out of it and signed me up. Job well done.

Signing up with Select Home Warranty was easy and everything was well explained. Though I have not yet used the service, it seems like the coverage is comprehensive enough to serve my homeowner needs. The representative was polite and I felt that everything was made clear as far as what was covered and being able to use your own plumbers and electricians was a surprising piece of information. Usually, a service limits who you can use. Overall, a good experience.

Was very satisfied with my agent. He explained the coverage and special prices for extra years. He got my payment information and ask if he could help me further. I told him no and thanked him. Thanks. David

I called up to learn about this service. The customer service of the agent was fantastic. I wind up signing up for three years. His knowledge was excellent also. The agent made the process seem so easy. He explained the coverages and if I have to call in for service what to expect so it was great. I liked how they on the price if you sign up for more than one year right away that several packages.

When I called in last evening Zachary answered and from that point on I received nothing but stellar sevice. He was very cooperative and willing to listen and carefully explain all the nuances of the different levels of the products you offer. His explanations made our choosing of what we wanted so much easier. His patience to wait while I had to go to another room to consult with my wife was greatly appreciated. All this made for a great experience and he deserves the highest rating possible for his good work. Thanks again, Stan

I called to ask about a problem I was having with an appliance. I explained what the appliance wasn’t doing and that it just stop working properly. I was told I could file a claim and would get back an answer in less than 24 hours. The representative explained the process how it works really well. The representative was very helpful. I was told exactly what I had to do to file the claim and also what I needed to do to receive payment for my claim. Very helpful helpful customer service. Thanks. Calvin

Very knowledgeable person. Painless procedure. The insurance meets all of our needs at this time. Looking forward to working with the company and establishing a long term relationship. Glad I came across this company! So far we are very pleased. I guess we will know more about their customer service if we have to place a claim. Can’t speak to that now. I expect that this experience will match the favorable reviews that we have seen in various publications.

Bruce ** is excellent! He provided me with the best plan at fair pricing. He answered all of my questions and was very courteous and professional. I feel secure knowing I'm in great hands after speaking with Bruce. I feel confident that I've made the best decision with Select Home Warranty for my home warranty needs. I am lucky to have Bruce ** as my contact with Select Home Warranty. He is very knowledgeable about the details of the plan I have purchased.

Chase ** was very good in explaining what was covered and the amount that he could offer the coverage to me. The policy seems to be good... and for 3 plus years. A total of 40 months for $1,050. I haven't seen the contract yet where these items are listed but I am sure that Chase was honest with me in the details of the policy. I am so glad that I saw this company on my computer. It will turn out to be great savings to me and my family. I am 70 years old and me and my wife are on a fixed budget.

Mark ** was a pleasure to work with. He quickly found the solution I was looking for, after he gave me details about the available plans and listened to what I was looking for. I am thankful that he found a plan that will work for our home, and more so thankful that we will be secure knowing that if and when we need help, we can count on the support the company has to offer.

I called this afternoon and spoke with your agent, He was very knowledgeable and informative. He was able to get me a great price for the year and even extra 2 months. I was also able to get price down to 3 payments. Since I was impressed with his knowledge I am for sure to tell my friends about your programs. After I have paid this I really hope I do not need to use this service.

Buyer Beware!!! Select Home Warranty will sound good at a reasonable price, but the customer service from outside the U.S. is useless. For example, I made a claim on 3/10 to repair a basic countertop oven. After 4 days, Select Home Warranty advised that they could not find anyone and gave me the option to find someone. I found an appliance repair facility in 5 minutes who came the next day. After isolating the problem, we called Select Home Warranty to authorize the repair. It has now been 7 days and I have spoken with Select Home Warranty 5X and I still do not have authorization to for the appliance company to purchase a $70 switch and then install it. I have heard these words from Select Home Warranty 100x, "I am sorry, I understand, I will expedite this," BUT, none of them have done anything. Highly recommend that you choose another Home Warranty company.

It was a very good experience. Since I did not use Whirlpool coverage and garage door opener and roof leakage I got a very good discount. I give Allen ** a thumbs up for a great experience. It was great. I would very much recommend them to other people. I hope I can get service as soon as possible. I appreciate them giving me such a good discount. I think this is a very good company.

Sam ** spoke with me. He was extremely cordial and helpful. He answered all my questions and helped me get the best offer available. I felt comfortable in doing business through him. He told me that Select H.W. guarantees same day service, which is a main reason I'm making a change--my former provider made no attempt to provide quick service in spite of the circumstances I was in, such as 5 day service to fix an air conditioner in August. Not acceptable!

Pleasant Experience. Abraham was very knowledgeable and helpful with the Warranty. Great offers and even gave us a better deal. I am pleased with the coverage and will recommend to friends and family. All in all I feel I was given a great deal including the free roof leak coverage along with a lower service fee. Select Home Warranty is a great service and I am pleased with our choice. I look forward to their help when we need, night or day.

Your supplemental "pool coverage" states in bold print that "heating system" is included; yet under the fine print it later states pump systems (the most common pool heating system in the world!) is excluded from coverage. This is disingenuous and misleading. I cannot overstate how disappointed I am in the service your company provided in resolving this issue. I would not recommend your organization to anyone looking for "peace of mind" as stated in your sales pitch.

At first, I felt very put on the spot to purchase. I didn't expect to get a phone call (3 times) after entering my information for a quote. Then my husband wasn't happy that I put him on the spot to listen to the offer. Though we both held our ground and didn't cave right away. Abraham did make an offer that was comfortable for us and we do feel it was worth the price to cover our home that is now 10 years old.

Abraham was a pleasure to work with, and provided a great overview of the program. We feel Select Home Warranty will provide us the exceptional customer service and coverage we need. The best part of the coverage is their 24/7 customer service they offer and the nominal charge for a case. From our one interaction I could tell they are very customer focused and committed to ensure we have a great experience. We look forward to working with them in the future.

I was happy with what I originally ordered. I did not like the fact that I was called and was given a sales pitch to purchase an extended plan when it could have been offered on the website to begin with. I think that if there are many options that could be offered as alternatives to your coverage that you should be up front and have that available on your website for the customers' review.

Very easy to work with and great coverage for the price. The price was much better than anyone else I called and the salesperson was very knowledgeable. I would recommend to anyone especially first time home buyers who need the security of a home warranty. The option to add multiple years for a better rate was great, so now that is one less thing I have to worry about for 6 years. The coverage for roof leaks was something that no other company had available and was a nice addition.

Alan ** explained my contract to me. I still have a question about the deductible though. As it was explained, I thought it was a one time yearly deductible. I am now reading my contract and it looks like the $60 deductible is per service call. I have placed a follow up email to Alan and I am currently awaiting his response. Either way, I am happy with the contract. I would like to be sure though if my deductible responsibilities as soon as possible.

It seems that there are lots of exclusions when it comes to policies with Select. I’m starting to wonder what exactly you do cover. I have had several plumbing issues, including leaks and recommendations from plumbers with denials from your company. I have paid the service charge for someone to come out with no fix. I have a line leak to my kitchen sink and am now being told that it is s fixture problem. It is a leak in the line to my faucet. Not happy at all about the services you provide.

Our old model dishwasher stopped working. It stopped in the middle of a cycle and wouldn't drain the water. The repairman diagnosed stating that there weren't any repair parts available. Thus, the dishwasher needed to be replaced. Additionally, due to the age of the dishwasher - there was no replacement of like-kind. My experience with Select Warranty cumbersome - they lost my first submission, I had to resubmit, then resend receipts twice, then wait for 45 days to be reimbursed. I was not pleased with the turnaround time.

Daniel was very informative and made it easy for me to decide on a policy that works best for me. I signed up for 42 months and was able to use my families military status for more discounted rates. What better way to start in a new home than to have protection for all appliances and then some. I was originally only going to sign on for a year, but upon further discussion I realize the best plan and bargain for me would be the 42 months with 6 months added on for free.

I spoke with 2 different people. I signed up once (Jeff **-Jeff **) and then I received another call from another gentleman Troy ** (manager). I checked my bank statement and both charged for 2 different amounts. I called and left a message with Troy and I am waiting until tomorrow morning and hoping he will return my call and take care of the matter. I want him to take off one of the charges. Both gentlemen seemed knowledgeable and were offering good deal for the home warranty. They both explained the information to me. I just don't understand why Troy said that Jeff didn't process the order and that I wasn't going to be charged for what Jeff had written up.

Select Home Warranty responded to my claim within 24 hrs and they called me to set up an appointment the next day. The service I received was on point. The repair person arrived on time, was very knowledgeable and immediately realized what was wrong and submitted a ticket for the repair. Within 3 days my claim was approved and the damage was repaired shortly thereafter. Thank you for the prompt service and repairing the damage to quickly.

We did not have a working furnace for two days in very cold weather because this company kept giving me the run around. Finally I hired someone myself cause this could not go on any longer. Now I am only being reimbursed for 1/3 of the expense. This was the worst experience I've ever had with a warranty company. This is the third home warranty company I've ever dealt with and they are the only ones to treat me so poorly. I hope that if I have another claim before my policy expires it goes better, or unless they figure out a way to make up for this experience I will not renew or recommend them to anyone.

Was way too fast paced and rushed which I am from NY so that is a hard one for me to experience. The experience needs to be slower and allow for questions with review of terms. The quick call just by pulling up a site was a bit much and did not allow me to review your services and pricing options. This of course caused me to have to request time and multiple calls/emails before I was ready to purchase. It was also rushed once I was ready to agree to sign up, then I felt like I was being rushed to get off the phone. Customer experience needs to be better.

They did a good job. Pretty straightforward and gave me a couple discount options. I’m hoping the claim process is as easy. The price was very low in comparison to my current home owners policy and the agent on the phone was able to give me an even greater discount. They were also able to add additional coverage such as roof leak protection at no additional cost, which I appreciated. I was happy with my last home warranty company but after my year expired they raised my rates significantly. I happy to say these guys were able to offer a rate which was even lower than my original policy.

Isaac ** was very knowledgeable of the coverage Select Home offered. I am a home owner and have looked at several other companies with some of the coverage this company offers but did not find them to measure up to this companies program. He did not pressure the sale and answered all my question and was very helpful in making an informed decision. I would recommend this company to anyone who owns a house and would not be able fix the items in timely manner.

Great salesman. Only started out with one year ended up with three years. Gave me the low down on price saving per year and got me a deal for decreased cost per service call. Looking forward to having the service which I hope I won't need! I am glad he gave me his name and way to get a hold of him if any questions or concerns arose. Also happy that he explained that if I was unhappy with the service at any time, I could get a refund of any remaining monies.

Salesman was very pushy and rude. I hate being pressured. He very much Needs to gain listening skills and patience. Very good value and discounts are great. I hope that customer service will be better in the future. I have switched over to your company from American Home Shield due to their services going up a $100. I tried to explain to the salesman that even though he was giving me a great value with a five year plan that I’m unemployed right now and can’t afford to pay all of that money up front but I could not get a word in edgewise. I could tell he was very annoyed and talking over me and almost yelling.

I made a pool claim Thursday morning, I called (Julian's) 3/14/19 10:44am after I was emailed by Select, and left a message to call me or email me. Monday I called Select back and advised them I had not been called or no-one has been to my house. I was placed on hold, and was advised (Julian's) did not answer for Select either. I was assigned (Southwest) as new tech. Today 3/20/19 12:16pm I received a call saying they would be at my house tomorrow. I called Select to let them know. Anyway Southwest showed up and they were going to contact Select for approval for the parts.

This is my very first year and first claim with Select Home Warranty. The representative were very responsive to address my first claim and they assigned the technician within 24 hrs of reporting the issue. The assigned technician came back to my home the same day to address the issue. I would recommend to go with Select Home Warranty since they have superior customer service, economical price compared to other service providers in this space.

My husband and I were not familiar with home warranties until I decided to try Select Home, we got Amazing response time... Extremely satisfied with the technician who did the job (plumbing issue), very professional!! The technician explained our issue and walked us thru the the procedure and how much time it would take. Would definitely recommend Select Home Warranty to friends and family. Thank you for your response and service. My husband and I are very Pleased??? You guys are definitely right on the job.

I was contacted extremely fast - almost too fast. I had just put in my information on the website and my phone rang. I hadn't really had time to look into the company yet. However, the agent was very friendly. I'm looking for a specific item/system to be covered for our home. Most companies do not cover it. After explaining what it was, I was assured it would be but after receiving the contract I'm not so sure it is. If this company is as good as they make it seem, we will be very happy. Fingers crossed!

Thorough explanation of plan. Waiting to read the plan. Sol did an excellent job and answered all my concerns and questions. I'm sure I will have more questions after I read the plan. This is my first home warranty plan. I have heard of warranty plans. My daughter has a plan and she has been satisfied with it. Who do I call if I need your services. Who do I pay? What happens if I'm not satisfied.

Yesterday I had a phone call from another warranty company that I had planned on using. The salesman was very pushy and rude. Called Select today and talked to Daniel. Very professional, informative and told me all the options. No pushiness there. After he had answered my questions, I was convinced that Select was the way to go. He walked me thru all the payment options and discounts. Very satisfied. I am hoping if and when I need to use the services, that getting the work done will be as easy as getting the policy.

The representative at Select Home Warranty was courteous and answered all of my questions. I compared several companies and Select was by far the most reasonable. I purchased the combination plan which includes appliances and Air conditioner and heating units. The monthly payment was in my budget and the service call fee was less than others. I liked that this company was recognized and had been voted by others as best in service for the last couple of years. It's important to know that I can trust them if I have an unexpected problem that I can count on them to handle it.

Filed claim for broken clothes dryer on December 31, 2018. Today is March 20, 2019 and they still have not sent anyone to repair. They have "assigned a contractor" to us twice, but both times the contractor was hundreds of miles away and does not travel to our location. We have been using the laundromat and relatives' machines when possible. I have never been so frustrated with a company. We pay almost $50 a month to them in order to have peace of mind on our 5 year old home, and should have never switched from the original company we were using just to save a few dollars.

Jonathan did an excellent job of informing us of our options and costs. He was informative, but not at all pushy, which we really appreciated. We are very pleased to work with this company, and look forward to doing business with Select Home Warranty. Thank you for your patience and help! This program offers great benefits and lower service call fees than our current program. They also offer multi-year options, which will work well for our needs.

I have been without heat for 2 weeks since the technician came to my house because my "claim is being processed." Now I get an email saying they need pictures of the unit and maintenance records. I have only been here a year so this is my first maintenance. Also, the technician that was here working would have a better idea of what they would need and should have sent pictures. This company is a sham. Avoid at all costs.

If I could give 0 stars I would. Have 1 bathroom with a stoppage, they send a plumber out who has no tools and says he will have to come back the next day. I am then informed snaking my vent is not covered and he will not come back out after my husband took off work to meet him. When I call for an explanation they tell me that it is not covered but they cannot tell me where in the contract and then they tell me that it was because I paid small money for my warranty. I purchased the platinum up front. It wasn't the most expensive but it is not small money to someone who goes to work every day for it!!! If I had paid for the $1500 or $3000 warranty then maybe just a simple stoppage would be covered! Worst customer service, worst experience, would never recommend them!

Signed up on January 11th for the Platinum Care package. On March 11th I submitted a claim for my refrigerator which stopped working. The claim was assigned to a local appliance repair company who came out and stated the compressor had shorted out, wasn't worth replacing, and was recommending the unit (whole refrigerator) be replaced. Several days later I received an e-mail which stated the following:

The agent was very helpful and the process was so very easy to complete. She answered all of my questions and took her time to make sure I understood. She helped me file my refrigerator request and helped me put a hold on my order so that I could take time to think about what I wanted to do. I really appreciated all the work that she did. She really went above and beyond to help me find a solution to my problem.

The process of filing a claim is a big waste of time! I called them and the automated system says to go online to submit a claim then it tells you that someone will call you after its reviewed. I got an email the next day saying they have questions and to call them which is what I did in the first place! Big waste of time if you can fix the issue on your own for less.

I contacted the company looking for a home warranty policy. A representative called me and told me of the different plans that they offered. I admit I was a little hesitant at first but he make it easy for me to make my mind up. He gave me a great discount for purchasing the policy. It saved me a lot of money which I loved!! The representative was very pleasant. I would recommend this company.

The initial set up for a claim has been very easy. I entered the information online then someone called to confirm the next day. I received a timely email explaining the process. The work has not been completed yet but I am sure it will go well. I will happily return to do another review once the technician is able to complete the work. In the mean time, based on customer service alone, I am happy with the service for the value.