Select Home Warranty Reviews

My ac quit working and it took Select a week to send somebody. Once contractor diagnosed that compresser is bad they are using electrictal shortage and other reasons to not cover a bit. Customer service is bad and they are not willing to cover anything. AC Guy things they are twisting his diagnosis to get out of coverage and recommends me to go with another insurance company. This IS TERRIBLE SERVICE AND ABSOLUTELY STOLEN MY MONEY!!

Since the last call, I have received emails of status. However, after 6 days I am still hoping for a contractor to be found for the leaking toilet that has not been repaired and is out of service. Tomorrow will make 1 week without that toilet and I am hoping for an appointment to get it repaired. This should not take this long to find someone to look at the repair issue. My hope is to receive a contractor appointment today.

I was treated with very professional way, details and courtesy mood. I appreciate. He told me several options and a few plans. When I said the plan I need to think about, he presented a ideal plan after a quick discussion with his supervisor. I finally selected the 3 year one. This plan give me much more saving and much less deduction level. I will see if everything works well, I am going to add my other houses on.

I moved to a new house and the seller provided a home warranty with a different company but the rate was higher and the service call was much more. I decided to switch our home warranty to Select and it was quick and easy to sign up for a new home warranty. The rates are much better and when we had Select Home Warranty with our old house, the service was always great. So glad to have switched back.

I have been a single family family house owner for one year with American Home Shield for my service. It came time for renewal and I was having some problems with questions and their customer service did not answer my questions, so went online and came to Select, I spoke with Zach and he went over the plans and pricing and made me comfortable switching to Select and I am looking forward to the savings and having more items covered.

He was prompt and helpful. He gave me all my options and reviewed each one. He also allowed me to speak with my husband and gave me a better rate than the other companies I was reviewing. I was very happy with the price quoted, although I will say that he was a little bit pushy at first. Overall my experience with salesperson was very pleasant and I appreciate that I am able to opt out within 3- days if I change my mind. Thank you for being understanding about persons on a fixed income and allowing me to have a discounted price.

Called about new warranty on my house. Salesman was real helpful and polite was a easy process. Been a long time since we had a warranty on the house. Was a little nervous about getting a hard time. But it was quite pleasant. Thanks for helping guide me through the process. Will tell my friends about it. Thanks again. Here's hoping my first claim will go well so I can write about that also. It was very professional with this new customer.

I filed a claim on Friday, 4/12. I received a claim number and a vendor who was supposed to be calling me within 48 hours but never did. Two of your customer service reps called them three times and I've called three time with no response. I filed a new claim last night (4/17) and the process is now starting over. It's been nearly a week and no service to date. The original vendor, Greenhow Home Services, should be deleted from your vendor list - they're totally unreliable. Also, the process for locating and approving a licensed vendor is too lengthy and complicated. I'm not satisfied with the service so far. Feel free to call me and we can discuss.

I would like to commend Mr. Ray ** for his outstanding professionalism and for being very courteous. He was very informative and knows his product very well. I hope everything will work as designed and by the information given by him. As a new customer is too early to tell about the service however, if it is anything like Mr. ** motivation and dedication...we will be in great shape. The coverage that has been offered is what we have been looking for. We were Home Shield customers and when needed we were given the runaround and the service/customer service given was as we were a bother. My family and I are surely hoping we don't experience the same service. Mr. Ray ** took his time and explained the details very clearly and answered all the questions to my satisfaction. I appreciate that there is an offer for individuals over 50 years young which does help with the affordability of the plan/policy. Thank you for your attention and assistance.

Very professional after I called about a renewal of my elderly mother's home warranty. He was superb. In fact, so kind and up front, I bought one as well! Jonathan outlined her coverages and then explained everything uniformly and accurately. I was impressed last year when she had a service call and the quick response of a qualified repairman.

Didn't have to wait too long on the phone to speak to an agent. Agent was very informative and cleared when asked about coverage and asked about a discount for 2 home enrollment also offered additional plans and discounts, didn't feel pressured at all, received contract warranty right away over email, explained coverage as I asked for extra information in other things. Looking forward to start business with this company and see if they delivered what they promised as far as customer service.

Didn't remember if we had coverage for the roof so I called and we did. There is only 3 or 4 little spots; but the person took there time and explained everything to me. They had such patience and kindness. Thank You. The spots are inside the house, in the hallway by the stairs. I am part of a network of neighbors and will let them know about the work and how well it was done. That way I can spread his name all around.

Thank you Jeff for helping me with setting up my policy! You made it very easy and you explained all my questions to where it made since to me, a first time home buyer. I am very excited about this and all that it will help with in the future!! I am very impressed with the fact that you guys will replace the appliance if it cannot be fixed! I would recommend Jeff to my friends and family.

I enjoyed the speedy call and appreciate the honest business. I would recommend this company to my family and friends! They have the best price and so far the best phone call return. I haven't revived any issues at my house but I do feel comfortable now that I have a home warranty. Always a pleasure to find a good business. I will definitely share this on social media as one of my favorite companies to deal with.

Very easy to get an email quote for my area. Easy to sign up over the phone. Good price for Their platinum package. Good customer service from sales staff. Had previous home warranty but switched to Select due to better price and lower service fee. Worked with Mark ** from sales and he was very friendly and clearly presented different coverage options including adding pool coverage and roof leak options to my package. Did not go with multi year option at this time but would consider that when renewal time approaches. Also good sale going on right now.

I had to come to a regrettable decision to cancel my two 5 year prepaid Select Home Warranty policies recently. I had not received my copy of the policies and learned of a policy limitation that I felt was not going to assist me enough with a an expensive pool repair. After further discussions with Mr. ** and comparisons with other warranty companies, I do agree this company does offer better coverage and limits on claim for my situation over all those other companies I had previously considered.

Ralph ** was very courteous and professional. He answered all my questions completely. I was only interested in a one year plan, but the benefits of a five year plan seemed to meet my needs at this time. I am hopeful that I will not need this coverage, but I feel good knowing that it is here if I need it. Some of the additional items covered I will not need but the advantage of the total package seems worthwhile.

I have been looking for a comprehensive home warranty plan. I was very happy to have found Select Home Warranty and very pleased to have Isaac handle my account. He was so pleasant, knowledgeable and answered all of my questions and concerns. He offered me a great long term option, which will be give peace of mind, with no strings attached! I feel I made the right investment, thanks to Isaac. I will certainly recommend this plan to my friends.

I found Select to be very helpful on the phone, they answered all of my questions about the company, the coverage and the plans available. Ray helped me decide what plan was right for me. He also offered some incentives for pricing like two free months, free roof coverage and discount on pricing. I also liked that I could use my own contractors as I am happy with the heating and ac guys and my plumbing company. SO, thanks for the help with selecting the right plan and price for me.

My clothes dryer hose disconnected from dryer. The representative was very courteous and listened patiently to my issues I was having. I had no problems. I will gladly call again & recommend to family members & friends. I received an email very promptly, letting me know who the company was they were sending out to my home. I was informed that the tech will contact me very soon. I also was given an appointment day. This is my first time calling for assistance and I am feeling very confident.

I decided to switch over to Select Home Warranty after an issue with customer service that occurred with my previous home warranty provider. I can say that I'm pleased with the customer service I received with home warranty. The experience felt as if I personally knew my representative for years. From being efficient, knowledgeable and professional. I'm thrilled to become a member of Select Home Warranty and confident in knowing they will be there when needed!

Just got off the phone with Fred from Select Home Warranty. He was very knowledgeable and helped me find the best rate for my home. He also thanked me for my service being I’m military and offered an even better rate. I will definitely recommend Select Home Warranty to my friends and family who either own a home or plan on purchasing a home in the near future. I happen to select the platinum care plan that just about covers everything in the house to include even roof leakage repair. You can also save money by paying for the whole policy up front which is an added benefit when purchasing a home warranty. Kudos, so far I will write another review once or if I use the warranty.

We spoke with Chase today. He was able to answer all our questions about policy coverage and was able to help us get everything we wanted for a fair price. We chose to add some extra coverage for peace of mind, specifically coverage for the septic system. We’re happy to know that the warranty is transferable to another property should we choose to move before our coverage is up or we could leave it with the new owners for the property.

Fred ** did a great job explaining the home warranty and answered every question I had. He was very friendly and helpful. I am a realtor and will start using y'alls home warranty company in my transactions. Do realtors get a fee from y'all for using your company? Fred was very informative and explained every detail.

I have a small leak in the roof allowing water to run through the vent in my bathroom. I called the next day. I explained the situation to the rep on the phone. He asked me a few questions about the accessibility of the area of the leak. Then told me I would get an email confirming my claim. I got that email the next day informing me someone would look at it in 48 hours. Very easy process so far.

Our plan expires in May so we have been looking around for a company that is passionate about what they do. Chase ** gave us the deal of a lifetime! This offer included all of our appliances and HVAC/ductwork. Truly met ALL of our needs in the house and at the bank! We purchased the 3 year plan and received 6 months free! We paid upfront to secure the best price. Chase ** is well informed, knowledgeable, resourceful and committed to the Consumer experience with Select Home Warranty!

Replace shower trim/handle. Today's initial call was good. They usually are. Follow thru is what I've had really bad experiences with in the past. My last 2 claims took approx 6 months+ to get paid - even after authorization. Ask me again in a month if I've been reimbursed for today's claim, and I'll let you know if my experience is better this time. Thanks! Today's rating is based on today's initial call only -- Past experience - totally different.

Getting service and repair is taking way toooooo long and this is unacceptable. We were told that we would get up to $500 covrage after 90 days and it's been 90 days or more and now they are saying that they will only give $150.00. This is unacceptable as well and also a lie was told. They actually told me the policy was taken out on 12/6 and anything repaired after 3/6 (90 days) would get up to $500.00 payment for any diagnost repair. So not true. I have been spening tooooooo much time on the phone trying to get this resolved. This is a horrible warranty in my view.

Good morning, My experience has been great so far. I did not like the fact that I have to wait at least 24 hours before I get a contractor's information. I was asked great questions regarding my appliances. I have to have 2 order numbers because I am having trouble with my dishwasher and clothes dryer. Up til now, my experience has been great. I hope it will be great til the end process. Thank you.

Price was reasonable and Fred ** was knowledgeably and easy to talk to. You are far cheaper and the coverage is just as good as my last company. I appreciated the honesty and great customer service I received. I did check three other companies for this service which I have used in the past 17 years and this company is by far the best in price and what is covered. I have already recommended this company to other people.

The representative was very helpful and efficient in setting up my water heater claim. The only thing I don’t fully understand is why the online submission alone is not enough; typically have to follow up with a phone call in order for the claim process to start and a local vendor to contact me. In the future, would consider just doing a phone call.

I filed a claim with Select about our microwave oven and received a return call within one day. I was told that it was more economical for Select to just pay us a onetime fee to replace (or repair) the microwave oven on our own. Today I received email notification from Select stating they would reimburse us $125 (more towards a replacement would have been better), so I have ordered a new microwave oven ($500) and will have it replaced this weekend. I highly recommend Select to many people, describing the prompt and professional resolution of our claims (we had a prior repair claim on our gas stovetop) and the peace of mind we have from our comprehensive Select Warranty.

Great customer satisfaction. Currently have a policy with another company that doesn't maintain a good relationship between their company and their customer. When I needed them in a emergency, they weren't there. I really thought I was worthless to the present company. I've heard a lot of good things about Select Home Warranty so we will see. I've been waiting for a long time for a company with a good reputation and was told by two people who needed them because of a home emergency that SELECT WAS THERE QUICKLY.

Had all information ready for timely answers, Explained all options, Asked pertinent questions. Friendly. Answered my questions, Requested if I was AARP, AAA, Military ECT. Explained items covered, Answered question about transfer to a new owner. Explained how contract would be delivered. Reviewed why I would receive extra months, Reviewed how to make a claim. explained additional savings if you choose to purchase multiple years. Explained who Select Home Warranty was, understood I entered from a link from AARP as a member. Would recommend.

My agent made me feel comfortable in my decision to go with Select Home Warranty. He explained the coverage and answered all my questions without pressuring me. I have told all my friends about SHW and the great service. I was excited to learn that everything that I wanted covered was able to be covered and I didn't have to piecemeal a plan together like with the other companies I was looking at. I couldn't believe my ears and knew I couldn't pass up this offer.

Sam ** was great at answering all my questions and made the entire buying process pleasant. I look forward to many years of great service on my home warranty! Also, the addition of roof protection definitely eases my mind as a home owner. Other warranties I have had did not offer this service or at a way higher price point. I also like the fact that this company has great reviews and has won multiple service awards.

The warranty claim was placed with ease and the follow up communication was quick and accurate. The oven repairman was professional and on time. An improvement in the process would be more clear communication as to the process and status of the warranty claim. Specific information on when/what repair or replacement can be expected would be most beneficial. This information would be great to have within a few days after the service call was made.

Excited about the coverage plan. Happy with the service so far. This will bring a peace of mind about possible large unexpected expenses. Glad to be a customer. Customer service offered several plans until we found the one that worked best for me and my family. I will be recommending this service to family and friends in the future. Can't beat the price of the coverage for the amount of years. Plus with the 6 year locked in rate this deal can't be beat.

The rep on the phone was very nice and helped me come to the best deal possible. I am paying by far less than most companies with even more coverage. The terms are good. I got locked into a great rate. I have yet to use them but I am at peace of mind. I will update once I use them. The rep answered my callback right away and did not keep me waiting.

He was excellent. He answered all my questions, had patience, understood my concerns and was very polite. Explained the coverage, the monthly cost, what was covered, help me to add on what was missing that was not covered in initial coverage, let me know that I could keep my regular technicians. Thank you so so Very much. Thats all.

I purchased a 3 year home warranty from Select Home Warranty. All paid upfront. However, when trying to use the warranty, it is actually the worst and most useless purchase I EVER made! I mean there are so many bad experiences, I don't even know where to start. A lot can go wrong in a home in 3 years right? I am fortunate that nothing completely major went wrong in my 3 years, or I'd be up a ** CREEK! I always have to contact my own technician, because I am in a rural area, and this is fine and understandable.

I had a great experience. They were knowledgeable and got to the point of service. I felt as ease knowing I wasn’t locked in. The payment plan helped and I felt confident that my home would be protected as well as receiving discounts. I also received an extra perk of roof leak coverage wish is an added benefit. The contract came fast via email and I feel that my home is in better hands. Thank you.

Coverage on a rental property I have it gives tenant peace of mind. The only thing I didn't like is you charge me for the year but the coverage doesn't start for 30 days. Can you answer why that is? Customer service was nice. Better than some of the other companies I called, one company was high pressure sales and then hung up on me. Let's hope what I was told by your customer service team is true, if we need to make a claim I hope it's a smooth process.

Easy conversation with the salesman. Very helpful and informative. I needed full and complete coverage for my new North Georgia home. I found the product offered to be perfect. Plus I was able to take advantage of some current promos that helped as well. There were other offers that would have helped even more, but I purchased the 1-year plan at a very reasonable price. All in all, it was a very good experience. I would recommend Select Home Warranty to others. Keep up the good work Mark ** and company.

My work hasn't been completed yet. We have to up our coverage but I will greatly update once the work is complete. We have low water pressure in a number of rooms from the Master bathroom to the downstairs main bathroom. We have basic coverage and it is said that we must increase the coverage in order to get the work done. So far the customer service has be very good and the value seems good. We are just waiting for the work to get complete. We hope to have a better description of the work in the near future so that we can have more to say about the process.

Abraham ** provided me excellent customer service. He provided very informative information and answered all my questions. He was patient and a pleasure to speak with. I love the cost value your company provides for great coverage. After comparing your company to others, I realize that Select has what I was looking for and at a cost to stay within my budget. I am looking forward to being a lifelong customer of Select. I am really happy I chose Select.

I have a full coverage with Select Home Warranty. I had a HVAC issue. They sent a technician to see the issue. He said there is a indoor coil damage and hence Freon got drained out. As per the insurance Freon leak is not covered. I agree and it is mentioned in the terms. But the cause of the Freon leak is coil. I asked them to cover the coil. They said since Freon leak is not covered so anything related to it is also not covered. Reason they gave sounded like, saying your car and car wheel is covered but not the air inside the wheel... When there is a puncher air goes out. Since Air is out you are not covered with anything... They try hard to make you buy and try not to service you. Insurance is cheap and so the company.

Just shy of a year, my first and only claim was never serviced because they were no technicians in my area. Although monthly payments continue my acct. was placed on Hold due to a missed payment in November. Company ONLY concern is obtaining payments and actual service and customer satisfaction is a distant second. I’ve CANCELED my acct. TERRIBLE Customer Relation.

The service person has not come yet but I wanted to thank you for the quick response from your company when I filed the claims. If your service is as good as your response to a problem I will surely be recommending your company to all of my friends. I am looking forward to meeting your employees and seeing the great job that they do for me. You have no idea how nice it is to have a company like yours ready to help whenever there is a problem. Thank you.

This is a scam. When my heating system stopped working, they couldn’t send a technician, since they didn't have anybody in this area. On top of that one of the customer service employees was extremely rude. After many calls asking for the technician which they never could provide They asked me to find one and they will reimburse me. I called again to make sure they will reimburse the full amount, and they told me that most likely they will reimburse a percentage but not the full amount. I reminded them that that is not the deal that they sold me. After this, I called them to cancel my home warranty, since they told me that I could cancel at any time if I wasn't satisfied. They hung up the phone on me. I called again, and they told me that they were trying to call me to cancel but that is FALSE. They never called me back.

Very knowledge about coverage. The price is reasonable for the type of coverage with add-ons. the deductible is also very reasonable. The customer service rep was very knowledgeable and even suggested add-ons that would completely cover the entire home. I haven't had to use it yet, but hopefully it will work as stated. They even offer additional coverage for multiple units. This coverage and security to know that whenever something breaks down you have no worries. Not having to pay for the repair and then getting reimbursed will be a lifesaver. Compared to other cover Select warranty appears to be the best value.

My a/c Select home warranty offered me 100.00 towards the repair. Awful company!!!! The home was a gift to me. Didn't know I needed 3 recorded years of maintenance. I called Select home warranty. They were very rude. I will tell everyone I know about this company. So be warned. The maintenance man came out and told Select that the unit could not be fixed. Select home warranty in so many words said take the 150.00 or leave it. We choose to leave it. Not worth the money. Good luck!!!!

While I find it interesting that you will not cover a 20+ year water heater for a leak I would like you to repair the hole. I am sure that holes are covered unless you exclude them also. This is without a doubt the most insane claim denial I have ever heard. I will be sending a copy of this email to my attorney to see if there are legal option, let alone the social media outrage to see if others have had similar issues.

The sales representative at Select Warranty was courteous and handled our claim professionally. The company recommended for service arrived in two days and repaired the water heater quickly. They even showed my husband exactly what they did to repair the water heater. The only downfall was that we had to take cold showers for two days. That was a bummer. Other than that, we are pleased with the results. And we are satisfied with our home warranty. We highly recommend both companies.

I submitted a claim and so far things have gone really well. I was able to reach a real live customer service representative without having to go through a cumbersome frustrating automated system. The representative was helpful and expeditious as well as courteous and professional. I would recommend Select Home Warranty again to friends and family. I hope I don’t have to use them often but I feel glad that if I need Select Home Warranty again they will provide excellent customer service.

It was very easy to sign up and also very easy to understand what they cover and don't cover. Very comprehensive coverage and I'm excited to have the service now. The other companies were charging way too much to have service. The premium that I got was way better than I could have imagine. Very easy process and I hope that it is just as easy if I were to ever need them. Could not be happier with the process.

The person I spoke with over the phone was very helpful in suggesting I keep both claims separately and hear what the technician wanted to do. If the technician agreed to do all the work under one claim then I could call back and cancel the second claim. The representative made notes of our discussion so that the next time I call, this issue would be documented in order to minimized delay in processing my request.

I just signed up and the guy I think his name was Jeff that called he was great, he explained everything very good. So glad I got the one that includes freon in the AC unit. I hope to always have a great experience with them. Their prices are very very good and way better than American Home Shield. Thank you and I hope to have great experiences with you...

Abraham was very helpful and encouraging since I never have had a whole home warranty. He explained I have 30 days to review and get a full refund if I am not happy with the service. He us sending the information for my review. He said if I need someone for service it would be $45.00 per service. Below you ask for satisfaction with coverage and I cannot answer that at this time. Hopefully I will be satisfied in the future.

I had questions about the coverage of the policy and all my questions were answered. I have looked at other policies and this one seems to be the best. Thanks so much for all the help. All of my concerns have been addressed and I have recommended your company to at least 10 of my friends. My mom is having an event coming up at her house and she wanted me to get information about your company so that she can share with her friends.

Jonathan was very professional and informative. We chose this company because of all the high ratings. The extended contract explained by Jonathan seem like a good deal. We appreciate the assurance that the rates will remain the same. We would highly recommend Jonathan to other prospective buyers for a Home Warranty. We reviewed several Home Warranty Companies and after careful consideration and reading reviews and comments online, we decided that this company seemed like the best price for the money and service.

After doing research online and comparing other warranty companies, we decided to go with Select Home Warranty. Signing up was easy. My agent, Bruce **, did an excellent job of tailoring a plan to fit our needs and within our budget. We are happy that we made this choice. It was the best overall value for the services and systems covered. We would recommend Select Home to our friends and family if they needed to have this coverage in place.

Zachary was very helpful to me in selecting a policy to meet my needs. He was patient with my questions and gave me clear options and answers. I was impressed with the customer service. I was immediately contacted and was given all my options. This seems like a great investment in taking care of my property. I appreciate the many options Select Home Warranty offers in terms of plans, coverage and payment options. Definitely a good deal. Thanks Zachary and thanks Select Home Warranty.

I submitted a claim on a cloth washer on April 3rd. The company reviewed my claim and sent out a contractor the next day, which was great. The contractor came out, assessed the problem and submitted his findings to the company for approval for parts. However, because it was submitted after hours (5:00pm I'm assuming) nobody was in to sign off on the approval we were told. It was Friday evening so I was thinking, okay we will probably have to wait until Monday. No problem.

Broken ice maker. Prompt in answering the phone and very polite and attentive to our repair problem. Customer service was quick to accommodate us and schedule the timely appointment. Happy to have the kind of coverage. Good value for the price. I'm very glad I had purchased this home owners warranty policy - And while I'm not looking to any more problems to pop up, it will certainly come in handy in the somewhat older home we recently bought.

Worst Company Ever!!!! They say one thing and do the opposite!! They will say they will replace something they can't fix then they will start telling you they don't or can't... Look at section so and so and give you numbers. Sorry we can't our policy states this. Then they give you the runaround and tell you look in your email. They can. Then can't. They can't make up their minds. You talk to different agents they all give you different stories. By then you're so frustrated you really wish you went with the other company!!!!

Service hasn't been done yet... but they have stayed in touch. Hopefully, this time they will actually pay for the repair/replacement. I have filed three claims with this company. Two of them they failed to pay the entire claim, even though my policy covered it, leaving me on the hook. I don't find it out until AFTER the work has been done. I am really hopeful that this will not be the case this time. I am tired of having to pay out more than the warranty amount.

My contact has been with Bruce in sales. He has been courteous, kind and very helpful. We have also had made a service call with you. The whole experience was stress free. I call for a repair, they take the deductible and handle the rest. I have recommended you to two of my family members who said will switch when their contract is over. Whomever you contract with here in Eugene are also fantastic, and prompt, too! Thank you!

I would have to say that I am very satisfied with the customer service. Fred did everything possible to answer my questions and get me the absolute best rate possible. Even when I told him of the other dates I had been offered he made his deal even better. He even threw in additional coverage I wasn’t even thinking of as a bonus incentive to join today and it was worth it. He also allowed me time to consult with my wife before making the purchase and still held the price for me.

Very professional and clear explanation of the benefits of a five-year plan. Assured that if I am not satisfied the contract can be canceled without penalty. Given an additional discount/credit as an AARP member bringing the annual cost down to $291 a year. Great value! The fact that the contract goes with us if we were to move is an additional benefit. Questions I had about the credibility of Select Home Warranty were answered with clear by the sales representative.

My problem is with the technicians you guys work with. I’ve had 3-4 different technicians assigned to me and they all were very unprofessional. One technician came out. Took my $60. Not a wrong diagnosis of my dishwasher and didn’t even bother to submit the paperwork back to Select Home Warranty. When they sent another company they too also came and did a wrong diagnosis. I had to end up going on YouTube and fixed the issue MYSELF. Also when I was sold this policy a lot of the things I was told over the phone was not was in the contract thereafter.

We have a warranty on our appliances through Select Home Warranty (SHW). I called them because my air conditioner stopped working all of a sudden. They told me that they had assigned a contractor to work on the problem but we were never able to get in touch with this contractor. Three weeks later, they finally changed the contractor and scheduled a visit. The technician tells me that the motor is not working properly, that he would report that to the warranty people and also just in case, I might need extra freon with the repair. SHW's first answer was that my claim was invalid because freon is not included on the policy, without even looking at the actual problem.

I needed to find a Home Warranty company that would be able to cover more than just one asset of my home. I was looking for a company that would be able to deal with, heating, air conditioning, appliances, plumbing. I was looking for a good rate, and reliable company. I believe I found it with Select, Sol the representative I spoke with was very knowledgeable about the company services, & he was able to find me a few discounts for senior citizens.

I am pleased with the initiating service received from Select Home Warranty. The gentleman I spoke with was very open and helpful. He provided great customer service and was very informative, he explained everything in detail and answered every question we had. We got a much better deal than the company we had before; cheaper price and much more coverage for our home!!!! Based on the service received we are looking forward to working with them.

After clicking quote to get to and see the price page online came 2 phone calls in quick succession which were then followed up by emails from a rep trying to contact me. Aside from this, the experience was great. The rep who helped me, David **, did an excellent job. He explained everything clearly, walked me through the processes and services. He went over all of my options beyond what I could find online and upsells yet respected the option I chose.

Sales representative was very helpful and went the extra mile to get me a better deal for the coverage I was looking for! Was very knowledgeable and was able to successfully answer all of my questions confidently and quickly. Explained everything very thoroughly. Took all of my information and helped me get a better three year deal. Very happy with the experience! Very quick and easy to sign up! Would definitely recommend to anyone! Will definitely be telling all of my family and friends about this company and this deal! Looking forward to working with this company in the years to come.

My rep was really good. The only thing I would say is he seemed a little quick with the conversation. He did call to make sure I didn't have any questions, and that I received my contract. He also, explained my options well. When I refer to him being quick, it seemed that he may have to finish one call and get to the next. The coverage I received seems like my family is well covered for any issues we may come to in our home.

The sales representative asked if I want to renew. I said maybe but it's kind of soon. He gave me A price of $495 for one year. I told him I would call him back. Because in my mind that was too much. He sensed I was not going to renew. The bottom line he only told me about the two and three year deal savings only when he felt he had to. I did not like that.

Hello - wanted to follow up to advise it was a pleasant experience. There were no issues/painless. The sales rep took care of me and totally explained program, and answered questions, as I could not find what the platinum program covered on the website. I also liked the ability to add other areas for coverages, ie well, septic, spa as we live in the country - believe Select Warranty has a good program with customer service, value and coverage. Thanks. RG

Service rep was professional and explained services very well. Options were mentioned. Rep was not overbearing which is a plus. I had to end call before I could ask more questions. Follow up email was sent by sales rep which made me more satisfied along with warranty in pdf. Company came highly recommended and military supportive which made me happy. Would prefer billing options for the extended services instead of paying 3 years up front.

My experience with Sam was very professional. He was very helpful and kind and. I did not know this program existed until I saw it online. As you know appliances do break down now and then. I would recommend it to friends and family. The price was fair and reasonable. I think this is a good program and highly needed. I would never be able to afford the fees to fix these on my own. Thank you for informing me of this program. Jody

Spoke with Chase, excellent customer help, was able to answer all my questions and resolve the policy issues. We have an expansion tank, or recirculating pump issue. Not being a plumber, I did not know which was an issue, or if the issue is a combination of the two. Chase asked questions bringing the conclusion it is related to the hot water tank supply of hot water to the dwelling. Initially unable to find our policy information, Chase was able to locate it and get the process moving...

Richard was very polite and explained things to twice to make sure that I fully understood. Great job! I am now part of the Select Home warranty family. I was impressed that the agent was so willing to be helpful and wait on hold while I obtained more information from my husband. Thank you Richard. I will be sure to recommend Select Home Warranty company to my friends and family. Thank you and have a nice day.

Put in a repair order for my hot water heater in October. It is now April. It still hasn't been resolved but supposedly it will be soon. Although that's what they said about my a/c unit that broke back in August that still hasn't been resolved either. I have called this company repeatedly and they never have a answer except they are trying to find a technician but they are all busy currently. They must only have one or two technicians in total. Biggest waste of money ever getting a home warranty through select.

I read the initial email and requested a quote. My phone rang, I answered and Daniel **, signed me up. He described your service and payment options, gave me his extension, and I am on my way to becoming a member of Select Home Warranty.

After comparing many home warranty options I decided to call Select Home Warranty. I spoke with Mark and he was very friendly, customer focused, attentive and advised of all the options available. He was very helpful and provided a great deal of Information. I liked how he broke down all the plans and pricing, it provided great transparency for customers. Look forward to receiving the same kind of support when I have to call in! Thank you!!! Thank you.

The entire enrollment process with Select Home Warranty was quick and easy for me. I completed the entire selection and enrollment process over the phone in one call. The sales rep who helped me was friendly and patient with me. He was happy to answer all of my questions and was knowledgeable. The special discount offer at the time was very good with six free months of coverage. I also liked the option to add roof leak coverage.

Daniel made the process simple and easy with getting a new home warranty! I was surprised how fast it went. I looked online for a new warranty because I wasn't happy with my last one, and after I submitted for a quote, I received a phone call in less than 5 minutes. He got me set up right away and explained the promotions they had going on to get me the best deal. Thank you!

Customer service representative was professional and courteous. She had an accent, so I had to listen very carefully to understand her some time. I was put on a brief hold, but she asked if it was ok to place me on hold. I am a bit disappointed in the amount of time it has taken to receive a contractor to call for service. 24 hours have passed, and I have only received an e-mail saying they are searching for a contractor.

I just bought a policy and was treated great by Daniel **. Now having said that, I cannot comment on service yet but the purchase of the policy was handled very well. As with any purchase time will tell if it was a deal or not. I was impressed with the amount of coverage. I really liked the roof leak addition to a home warranty policy. I brought the plan with the most coverage. If all is fully serviced when needed it is going to be a great policy.

I have considered buying a Home Warranty for quite some time now. I had received a brochure from another Home Warranty company in the mail which prompted me to google best Home Warranty companies. Select Home Warranty was listed as top 1, 2, & 3 in several reviews. After completing an easy online quote request, I quickly got an email from Daniel. I called Daniel with several questions and he was very knowledgeable and helpful. He was able to answer all my questions and concerns. After my phone conversation with Daniel I felt confident that Select Home Warranty was the best option.

Built in oven - I have filed a claim at the mid of March, a technician came and assess the problem and discovered more issues, so I filed a claim the same day as the technician came which was March 28, no response from the claim dept after a couple of days. First, they came with the wrong parts; second, the issue was the exact same cause by the initial claim, I should not have to file a second claim at all. They should fix the problems at the same time, not one part and not the other.

Good to talk to Abraham. He definitely explained things and help me out to choose the best plan for my new home. I’m already excited for this deal to close can’t wait. I love that I have that peace in mind for the next 6 years. As it is my first time buying a home this is definitely something nice to have in case of any emergencies you may have. I’m excited to have a home warranty that fits perfect with me and my budget. Thanks again.

The first company you called to check my dishwasher never called me so I called them & never heard a word from them. I then called back to Select Home Warranty & asked them to contact another company which they did & the serviceman called me within 3 Hours and set up app. for tomorrow. I explained to your to your agent that I was going for surgery in a couple of days & that my wife was disable.

I was very pleased with the prompt and kind customer service I received from Select Home Warranty. I would recommend them to anyone on the fence about a warranty company. It’s so nice to have this peace of mind. They were helpful and very prompt in getting back to me and setting things up. They answered all of my questions and made sure I was getting the covetable that I needed. Because I paid for ahead I was able to get an amazing deal and am so glad I now have the security of this home warranty. Thank you for providing great customer service!

I've been using Select Home Warranty for the past few years and been happy with the overall experience. From setting up a new account, to transferring leftover time to a new owner of my old property to creating a new account for my new home, the process has been pretty seamless. I will continue to use Select Home Warranty for the next few years. I feel pretty confident that if anything were to go wrong with any of my home appliances, Select Home Warranty would cover me. The only thing I wish they could have done differently since I have been a customer for a while, is to have taken away the 30 day clause from the day you start the program. They took off 15 days at least, so I was happy about that.

The company called us back and answered our questions. They then promptly sent an email with the answer of whether the job could be claimed. We had purchased this home warranty in case an emergency popped up and our septic tank needed to be pumped. The septic pumping service was not included in the contract, but the septic pump should be covered if perhaps we should ever have to use it again for this situation. Very prompt email service. Very proud of that.

It took a week and one day to tell me that they will not be able to fix my washer. They should of giving me the answer the next day. My basket was over loader and we were running out of cloths. I could of run to the store and buy a new one. I'm not happy with the waiting that I had to pass just to hear then say NO. They should understand that a washer is very important in any home so they shouldn't of have waited the long to hear from them. And I'm very sad that I had to wait a week and a day to hear from them just to said NO to me a washer to me in my home is very very important because we have to change our clothes every day like or not. So I hope that next I can get a answer right way.

The purchase engagement officer explained all the options very comprehensively and helped choose the right option. The options also explained about benefits and future plans. The officer had plans proposed for multiple years and I chose the limited options that cover my stint. Since there are multiple discussion and discounts available the specific plan helped me with right options. All through the process officer was polite and was able to understand my requirements and devised the plan accordingly.

The person I talked to you was very polite and answered all my questions and expedited my order quickly. I had asked many questions about the policy all the way from feet covered for the electrical lines. Asked how far they cover on sewage lines and appliances. There were some cells about longer coverage for high pricing but I didn't take his. I didn't think I could get it at this time. If I was asked at a later time I might have.

The gentleman was informative. He explained the policy differences. He explained coverage options for different types of plans and lengths of time. I inquired about different types of coverage and he was able to provide whether each was covered under the selected warranty. I had a previous home warranty and the prices offered with this company are lower in comparison to the old company. The trade service fee is lower as well. I hope the company will prove to be a good investment for the home.

Refrigerator. Call at same day to Select Home owner warranty for repair. Referred to Randy's Appliance Repair. Work order was send and Repairman came last minute on the same day and fix the problem with no delay. The Repairman is Knowledgeable, experience, honest and hard worker. He work with no delays, maintains work area clean, organized and in order. Very Satisfied with the service provided. The operator who received the call was professional and pleasant. I definitely will renew and extend my home owner warranty service to them.

The customer service representative named Jonathan was very very helpful and very informative. He provided most excellent customer service and I would recommend this company to anyone looking to get a warranty for their home. Prices for their plans are very reasonable and while I haven’t filed a claim I do have a friend that has used her policy many time and with great satisfaction. I look forward to doing business with them for many years.

A quick response to my questions. I was on their website reviewing the info and they called me directly. The only negative was while speaking with the rep, Nathan **, was I received emails generated from their automated script library saying they have made multiple attempts to try to contact me and I was unreachable. Nathan confirmed they are using a script library and this is the way it works. They should review this process and timing of sending the emails.

Polite and effective. He explained the policy and coverage clearly. He made me feel as though value is legit. Hopefully I will not need service, but it appears that if I do have the need, service will be covered. The added feature of a three year guaranteed rate and extra coverage also seemed to make a lot of sense to me. I look forward to a mutually beneficial experience.

They just find the way to denied your claim. I had home warranty with someone else for three years. I never had problem with them. Select Home Warranty convinced me to switch. Now I'm regretting this decision.

I was unsure about getting the coverage but after speaking to Abraham I was sold. I received the best coverage for a great rate! And, I have a great renewal price locked for life! Great deal! If I move I can take it with me or I can pass it along to who ever purchases my home if I were to sell. It was a very simple and easy process and I received great customer service. All my questions were answered. I look forward to having my home and appliances covered in the case of damage or breakdowns. Peace of mind.

He was thorough and precise. Very friendly demeanor and was considerate of my time. I like the coverage that you provide and expressed to him about my concerns with existing company; Home Shield. I have been with them since I purchased my home and was not happy with the claim department and mostly the customer service representatives. I could never get a hold of anyone at the company and when I did, they were not helpful. I appreciate the ease of signing up with your company. I look forward to working with your company.

Chase was super easy to work with and very helpful and informative. We already had a warranty with another company, but he encouraged me to try Select. They had a lot of great reviews and were rated the number one home warranty company for 2018, so I figured I'd give them a try. They offered coverages not included in my other policy which made my choice even easier. I even added an additional property to my coverage due to a special that they were advertising.

This was really easy to sign up and get a home warranty. I shopped vendors and got overwhelmed until I got to Select Home Warranty. I decided not to renew my previous vendor because of there service. As I started to shop around for a new service, I was having so much difficulty that I contemplated not having a warranty plan at all, and to just pay for repairs has they were needed. While surfing the internet, I found Select Home Warranty and the explanations for plans was clear and concise.

Isaac from Select HW was very knowledgeable and helpful during my enrollment process and I rate him 5 stars. I am looking forward to working with SHW in the future. If the coverage and cost of the product continues as they have explained to me then I will be very happy to refer the company to all of my friends and customers in the future and again Isaac was very helpful and the process was simple and easy to complete.

Nathan was very efficient and helpful. I received a great deal and I'm happy that I was able to include septic and sump pump in my coverage. This was an easy process and I was not on hold long, which was great. Compared to other places I checked with, I received an affordable plan with lots of coverage. All of my questions were answered and I was given a thorough breakdown of my policy. I will continue doing business with this company. Thank you.

My electric dryer went out. The company got someone out to my home promptly. Everything was professional. The only thing is I don't have enough to cover the repair and I can't purchase a new dryer for the amount they offered me. I don't want a used dryer. I thought they would replace it without me coming out of more money but other than that I like this company. Everything worked out fine. I would recommend this company. Good customer service. They keep in touch until the end of the claim.

I contacted SELECT HOME WARRANTY when I had a hot water problem. The customer service representative was very knowledgeable and immediately got me the help I needed. The repairman from Bass Plumbing arrived as promised, was pleasant to work with and completed the repair in less than 15 minutes and we had hot water shortly there after. I am very pleased with everyone's assistance in this matter and would recommend SELECT HOME WARRANTY and Bass Plumbing to my family and friends.

Very thorough and professional job by Nathan the sales agent, he covered all the bases and provided the best plan for me. The contract I received from Select is very clear and concise laying out what they will and will not do and our mutual obligations. I'm a pretty cynical person dealing with businesses coming from a history of being burned too many times but Select seems upfront and straightforward which instills a sense of trust. So far so good.

I spoke with Richard ** about getting a new policy for my home. He was very easy to work with and answered all my questions. The pricing was great and it now gives me peace of mind that I am protected from any problems I might have in the future with my appliances. I would highly recommend Select Home Warranty. I had called several other companies and all of them cost more money per month to cover the same things that Select Home Warranty does.

I'm a Realtor. 30 years. Referred folks to several different companies over the years. Select was the first company to be completely disappointing. They would not fix or replace the microwave. They did take our $60. Then told us to go buy a microwave....send for report. They would email a claim form. After completion and copy of receipt, they would reimburse. Cap on reimbursement $90. NEVER RECEIVED IT.

I compared this to other companies and this company offered more options, like my central vacuum and sprinkler system, but the rate was still good. Fred offered extra options and the service fee was lower than most. I am still reading exclusions but so far so good. I would recommend to friends and family. I like the roof coverage for free and knowing I have coverage for all items and appliances in my home. I hope that when put into use, I get expected service quality.

Mr. ** was amazing. I was so angry and he stayed calm cool and collected. He restored my faith in the company after a bad experience with another agent. I would have canceled if not for Mr. **. He's a gem!

Last month I requested to have my credit card taken off the account and also requested that they no longer bill my card. A month later they have billed this card which I was confirmed was removed. Then I called today to ask that they reverse the charge. She initially said no. Then said it would take about two weeks. So I asked to speak with a manager and she refused. I sat on hold for forty five minutes. No response. And no callback. I have filed a complaint with my credit card company and the BBB. This IS unacceptable.

Customer Service Reps were very friendly. Annual cost and service calls are very competitive. This type of coverage gives us as home sellers an edge over homes which do not offer coverage. The buyer will be more at ease with the buying transaction and as a first time home buyer, they will rest comfortably knowing that if something major breaks, they will not be left out in the cold. I'm glad we are able to offer this to them.

Abraham was great. He was pleasant and explained everything in a thorough manner. He answered all my questions and eased my concerns regarding a few matters. He is an asset to your company. Abraham was professional and "sold me" on purchasing this warranty. Being a senior citizen and retired law enforcement officer I was very pleased when Abraham offered the $399 program for 14 months. Being on a fixed income this definitely will fit into my monthly budget. I will definitely recommend your company to friends and relatives and have them contact Abraham.

Excellent phone service from representative. He was very knowledgeable about the product. I was offered several bonuses if I paid for a year & I liked that. He even gave me his personal phone number because the last company I signed up with could not find someone to come out & fix problem. I certainly would recommend this company to my friends & relatives. The young man I spoke with was a pleasure to deal with. His company should give him a large raise.

My recent phone call to confirm my Select Home Warranty policy went easy and direct. The gentleman on the phone not only explained everything clearly and concisely, but was able to direct me into a plan that would save me more money and get the best policy available that would fit our needs. If you are in the market for a home warranty policy I would recommend Select Home Warranty to provide the customer service and the product house are looking for.

I am happy with the conversation I had submitting the claim. I just need my washer fixed soon... As a family of 4 and we are very busy with sports I don't have time to wait... I need the repair or replacement ASAP - so I don't know how to rate all the below as it depends on how quickly they can get me info to set up appt and then how quickly they can respond and fix or replace it.

I think the whole water heater should be covered, including from leaks from rusting out, customer service was helpful in helping to find where it says leaks are not covered, our Previous warranty company would have covered it. And even though your company is cheaper and the service fee for a claim is cheaper than what we was paying, I guess the trade off for lack of full coverage on the water heater will have to do.

Very pleased with the coverage and service I have received from your company. Both your customer service and sales department were great. I have talked to family and friends telling them not only about your customer service but also your competitive prices on all of your coverage plans. A couple of my friends and family have coverage with one of your leading competitors and their biggest complaints are with their customer service and claims process. This competitor is the one that does a lot of advertising on prime time TV but according to my folks can be not so friendly.

Experience was fairly positive. I was pleased with the plans that were presented. However, I would have liked if the plans included electronics. When I mentioned that I would like to explore different options that would expand the warranty to electronics the agent steered me away from this and mentioned something to the effect that I should look for these type of plans because they are expensive. I feel that if you stand behind your product you should be concerned with a consumer doing more research on coverage and pricing options.

I spoke with a gentleman by the name of Sam. He was very nice and completely professional. He answered all of my questions and I had a lot of them! If Sam is an indication of this company, I’m sure in the event I do have a claim, which hopefully I won’t I will be very happy with my service. Even if I never need it, I’m glad I decided to go ahead a purchase it. It already has given me a nice feeling of security, know I don’t have to worry if something goes wrong. I was getting the extended warranties when I purchase a new appliance, but those increased the cost sometimes almost double. Again, I’m glad I have it.

Brought a new home that came with the washing machine. Tried to use the machine and it didn't work. I called to place a claim to get it fixed and Ira was very nice and quick about putting the claim in. She was friendly and professional. My contract start date was wrong and she nicely told me how to go about fixing it. Ira still entered the claim and let me know that someone who email me updating when they will be able to come and fix the machine.

The Ballcock Valve gave out and was spraying water on the wall through one of the half moon circles that was in the back of the tank when it was manufactured. If the issue was not addressed and we continued to use the toilet, it would create a more serious problem with the wall. A qualified tech plumber was assigned to fix the problem. We have been completely satisfied with the plumber that was assigned to do the work as he had fixed the problem we had with the water heater when it was not delivering any hot water into the house.

Technicians came to resolve plumbing issue. They worked in hot conditions. Were very thorough. They came out twice. Actually had to use call another company to snake the line and take pictures to locate the problem. Some shrubs along the house had sent roots under house and compromised the drain. We removed the shrubs and a tool to obliterate the roots from the line. We changed toilet paper to a rapid dissolve marine type. Since then mo more problems.

The customer service representative I talked to had informed me on the coverage and how much more money I could save on service and yearly fees by going with a longer term contract. I have not used the service yet but I hope things will go smoothly when I have to use it. I wish they would include A/C heat pump service 2 times a year with the warranty as preventative maintenance. I hope Select Home Warranty will provide me with trouble free service when I need it and with minimal lag time.

I called Select Home Warranty because my other plan I had is expiring this month. The salesperson was very knowledgeable about Select Home Warranty plans. He did a great job at telling me about the specials. Keep up the good work Ray **! I would recommend others to use Select Home Warranty as there home warranty plan. I have been reading about different home warranty plans, but I chose Select Home Warranty because I like what they have to offer, at a good price. Other home warranty plans wanted more money and their coverage was not the same. Again, Ray ** did a wonderful job at presenting the Select Home Warranty plan to me.

Worst home warranty company I have ever had. They change the rules to fit what they want do. They don’t have to pay anything out. Deceitful and misleading! They lead you to believe and state they will cover items and then weasel their way out such as, after believing my water heater to be covered and purchasing their most inclusive policy they refuse to cover the labor and say they are only paying for parts! What kind of home warranty doesn’t cover items?

I spoke with Belinda today to sign-up for a Select Home Warranty plan. She was very friendly, helpful and professional. She definitely made me feel at ease and answered all my questions pertaining to the warranty plan I was considering to purchase. I'm looking forward to the peace of mind provided by having this home warranty plan. I hope that I never have to use it, but knowing it is there is nice. I would highly recommend Select Home Warranty for all your home warranty needs.

So far so good. William ** responded to my inquiry and called immediately. He was very helpful and knowledgeable of your product. He made many offers for savings and I was able to sign up on the spot. I feel secure in the fact that I have this coverage. I would recommend your service to anyone that asks. Although The next thing will be to see how well your company performs if there ever is an occasion to use this insurance.

I have worked with Kevin and had good experience over couple years, have been able to reach him with his ext. every time I have called. I feel it is important to have home coverage with my age especially It gives me peace of mind. I had plan on my Mother's house and had problem with Drain under house and they took care of it very fast which gave me confidence in having the plan I have now. It seems the service is great and feel confident If I have problem it will be taken care quickly.

The service representative was excellent. This is my first time with the company and I will tell you have happy I am with the service after I use it at least once. As of now, I don't have any comments to share. I wish you all well. I was very satisfied with the sales rep. He was a well mannered, knowledgeable and patient person.

I'm very impressed with this company so far. I have switched from a different Home Warranty company that I did not care for, and came across some others who were rude and dishonest in my search for a new one. Thankfully I have had none of those problems with Select. Also, very pleased with the rates. I look forward to continuing business with them in the future, and would definitely recommend them to others. God bless!

After returning home from an extended trip visiting family, I found my kitchen faucet would leak profusely at its base when turned on. Please note that when my original home warranty coverage provided by the seller of my home purchased in July of 2017 was nearing the end of its term I decided to look for another warranty service. My research led me to speak with a Select Home Warranty sales representative, signing up that very day. Order ** would become my first service request and although a tad bit worried about what contractors would be on their provider list in this small city of rural So. Oregon, I was extremely happy that Grants Pass Plumbing was one of them. Complete confidence and satisfaction... no worries there.

Chase ** (our salesman) was very knowledgeable, easy to understand and extremely friendly. He answered all my questions. Gave me a extremely fair rate, saving us almost $40 on each service calls from our previous home warranty company. (What a deal!) I really like the fact we can process our claim request online. This entire process was a quick and effortless. I would recommend this to everyone. We even received our contract within hours of the initial phone call. You will not be disappointed -- you should call them today.

SHW - within 4 hours of calling Select Home Warranty Danny the serviceman was there! We never thought or expected to have it fixed until next week due to weekend and it being a Friday morning! We were surprised and happy - service was quick - he was on time and once again my oven is now working perfectly - dinner tonight! Thank you Select Home Warranty! My family is glad I am cooking again! LOL

Issac **, the rep. that I talked to was very knowledgeable, helpful and quick in his discussion. He outlined all of the areas of coverage as well as various pricing options for me to pick from. He also came up with a multi year plan that fit my budget and convinced me to sign up. This appears to be the best plan and pricing available in this area. A pleasant experience with this gentleman and looking forward to a good relationship.

No hassle, quick to sign up, great service, explanation was precise and discounts offered. Pricing was a very good value especially for seniors. Customer service Daniel was extremely helpful and took time to explain everything. He also sent an email as promised and quickly too. The email contained all the contact information and everything that I need to secure my home properly. I had been with an inferior company, but am now looking forward to working with Select Home Warranty for any future needs that we may have.

Jonathan was helpful and very informative. Fingers crossed the company provides the same service when needed!! He knew a lot about the competition and was able to assure me I would have the coverage needed. I recently canceled my service from another company and felt very apprehensive about signing with a new one. He put my mind at ease and made sure I knew what to expect. Speaking English was also a great thing. All other companies seem to outsource which is a headache for sure.

Furnace repair. The process from start to finish was 24 hours total. From my first phone call to the completion of the repair. I was totally amazed that the whole process was done in that little of a time frame. It has been quite a while since I’ve needed repairs from Select Home Warranty and I can see a huge change in the way business was conducted. I am loving the new look and in the way you take care of your customers.

We have been fighting with Select for them to honor their contract with us about an A/C problem we have with our coil. We have a hole in our A/C coil and the unit needs to be replaced. The claim was denied because they considered it a freon leak which is not covered. After numerous phone calls and hours on the phone we are still getting the same answer, freon leak, not covered.

So I began with SHW on 1/16/19. I was specifically told this company has a 30 day wait period. 48 days into my policy my dishwasher breaks. They create a claim because it's past 30 days. Tech determines a pump is needed. Pump cost is $225. The warranty company then comes back and says they will only pay $150 of the claim being "less than 90 days". Ok well I wasn't told that and specifically asked about wait periods. Shady but whatever I'll pay the $72 difference.

Exhaust fan repair. Good Service - Occasional issues with finding a repair person in my area. When they do... it all is well! I can say I have received more than my money's worth with the coverage I have utilized. I would recommend a home warranty for anyone moving into a new home. I had an plumbing emergency and it was not repaired in a timely manner. Other claims have been repaired in a timely manner. Select Home Warranty is the second home warranty company I have used and I find the value offered of good.