Select Home Warranty Reviews

On August 15, I called in an A/C repair. Select Home Warranty had a guy come out on the next day. The guy inspected the system annotated low pressure on the condenser and that the valve needed to be replaced. He was able to fix it that same day. And it is now March and it is still working fine. I wish all the repairman would do such a terrific job in a timeless and efficient manner. Give this repairman a pat on the back Select Home Warranty.

After a great deal of time looking for a home warranty, I decided to go along Select Home Warranty. Sales Rep Tony was different from the other reps I’ve spoken from the different company. Everyone wants me to sign up right away and just gave me a gist of what is in the contract. Tony is different, he was very warm and very patient with me. We spent 3 hours on the phone going over the coverage of the Platinum Package. He made me feel that I am not just a sale to him. I decided after the call to sign up with them. Why? If this is how all of Select Home Warranty treat their customers, I know I will be in good hands.

The front loader washing machine has worked extremely well over the years although I believe my wife was overfilling it for a long while. It broke the belt and would not spin anymore. My claim was done online on a Tuesday. I got a call back on a Thursday and lastly the appointment for a Saturday. They came, they replaced they left. It was as if dealing with the manufacturer when this unit had a warranty, it was easy as can be.

I run a business making various delicious fancy pastries. I paid a premium to cover this entire place and I was glad that this service was possible. One of the ovens that had a malfunction cost me $5000. The part that controls heat broke and of course it was an emergency to get it repaired in one to two days. Select worked with me so professionally and all I have are great things to say about them. I know most people use them for personal but if they treat a business customer this way, I am sure they do the same for all customers.

2 years ago, I was looking for quick, reliable and knowledgeable company to deal with. It has been years that I’ve been jumping from one company to the other. This is because of not so good experience with them. Every time I call for help I ended up always being more frustrated that they don’t cover repair fees and diagnosis. I am glad to finally find Select Home Warranty. Quality service that is worth of your investment money.

I purchased a Select Home policy. They make it very easy to file a claim to repair my broken dryer. I simply went online and go to their website. Filled out the form and submit. Just that easy. Few minutes later someone followed up. This is what you call professionalism. The whole experience was excellent! Filing claims made easier to get you better service. I like that they were able to offer this for our convenience.

For the past 4 years, I’ve had a great experience with Select Home Warranty. They worked with professional and knowledgeable contractors. When I had one pipe burst in my attic on a Friday, I was worried that it I might need to do something just to make it through the weekend. But Select Home went an extra mile to find someone to fix it on a weekend. They seem to be a great company to work with!

If you may call it a nightmare to wake up with no water, no AC and a lake inside your house then it was just a nightmare. I don’t know what had happened because before I closed my eyes the night before everything is just perfect. I immediately called Select frustrated with all the issues and they did everything they can to fix them all. I am lucky to find such a responsible company like Select Home.

My family moved in our new home in December 2016. Before taking a bath I noticed that the water heater is leaking gas. I immediately called Select Home and was happy with their fast response and quick quality repair. The technician they sent out was really professional and knowledgeable. I got his number and will be more than happy to work with him again. Thank you Select for finding such wonderful people to work with.

Select Home is one of the best companies that I have dealt with in 50 years of existence. I had AC repairs and plumbing issues for the past 3 years. Every time I called Select Home every representative has only one characteristic and that is being so professional. All the representatives are polite and helpful. They always make sure that your claim will be taken care of. Glad to be with Select Home Warranty for years and counting. I recommend this company.

Select will not honor contract they have with you. Give you the runaround. It's not a warranty. It's scam. Say you need something fixed they tell you it's not worth fixing and give you a low amount then you have to pay big bucks for a new one and they won't proof you bought it. We have a shower pan leak plumbing they said they have to review it first. Have not heard back from them in weeks and can't get a hold of anyone at the number. Once I did they said they could not hear me and hung up.

Have you ever called in customer service line where you could even feel the rep talking you a smile? Or you could feel their sincerity just by the tone of their voice? I did, Select Home Warranty customer service are amazing. They sounded so happy to serve you and you can feel their sincerity. I swear, I have never felt so happy with talking to a customer service. It is a joy that I am being serviced by one. Kudos to those hard working reps in Select Home warranty.

Anytime I needed service on my appliances, I have no doubts that my home warranty would get it fixed. I am proud to say that I have Select Home Warranty. They had never let me down. It is just frustrating to see the reviews they get from disgruntled home owners who did not bother to read their contracts and give awful reviews. If you are not happy people, then just find another home warranty and read the contract before getting into it. I have been with Select for 20 years now and this company knows how to service their customers.

I had been jumping to one home warranty to another, and all of them cannot provide me the satisfaction I need from a home warranty. My friend referred me to Select and I was hesitant at first. But as a good friend, I tried. It absolutely was what I have been looking for in a home warranty. They had been accommodating and very helpful, especially on weekends and holidays. Never did they fail me. I am now in my 6 years with them. I have been referring them. Thank you Select.

A year ago and a half ago we built a new kitchen with nice and expensive appliances. The one appliance that failed so far was the garbage disposal and it failed after my warranty was over. My home warranty covered the cost and repair process of repairing the garbage cruncher which when the button was pressed with make a loud noise but not spin. It was a quick and easy process namely taking five business days to handle.

The basement has a family room, small bar and a bathroom. It is the fun part of the house as we say. It came out of service when they toilet backed up and it reeeked. SHW was nice enough to give us a week time frame for a plumber to come and flush out the entire plumbing system of the house. The plumber found that it was more than just the bathroom and they did a great job for my family.

I got a broken pipe that needs immediate attention. I called Select Home and request to fix it. The support processed my claim in just minutes and was able to dispatch someone in less than 24 hours. The service was very satisfactory and amazing. I will definitely recommend Select Home Warranty to my friends and family. They continue to improve on a day to day basis in order to offer better services. Nothing is more satisfying when you are getting what you paid for.

It is surprising to know that for the past 5 years, Select has remain responsive to all my service issues. Recently, I had to do laundry on a Sunday morning when I found out that the washing machine isn’t working. I called Select for help and the technician came out right away. He gave me a thorough diagnosis of the issue and fixed it right away. Select Home has been dealing with professional local contractors for years. Well spent money for a quality service. Thank you Select Home.

I am a new Select Home Warranty customer, I heard some awful things from some of my neighbors. They said that customer reps are rude and that it will take days before they send out repairmen in our area. But, I have not had an issue with them with all of my claims. I am extremely happy so far. I guess, you do not need to believe everything others would say and just to figure it out yourself. I will definitely recommend Select Home Warranty.

Every time any of my appliances/stuffs in the house quit working and even a leaking roof, I just call Select Home Warranty, I am so confident with them. Truly, never had I to worry about anything since they get things done in a timely manner. And the Customer Service, they know right away what to do. They are not just knowledgeable, they are polite, pleasant and very professional to talk with. Great job Select Home Warranty.

I would lie if I said that is is a perfect relationship like any other companies but I’m glad to stay with Select Home Warranty for a couple of years now and I’m happy to be with them. I had issues with my kitchen sink and they manage to fix it. The technician came out in less than 24 hours. He was very professional and kind. He explained everything in detail. Kudos to Select Home Warranty.

I recently had issue with my AC just after 2 weeks of fixing my plumbing system. Nothing has been more frustrating knowing that my in-laws are coming for a family reunion in 2 days. I called Select and they responded promptly. The representatives were very nice and polite. They sent out a contractor, who is very knowledgeable and get things done right away. I was very happy with how they handled my concerns. Thank you so much for help! It means so much to me.

I have had several Home Warranties in the past and all they do is rob me and rob me more without getting things fixed. So I tried Select Home Warranty. I was also anxious at first. Well, this is the first for me, I have not have any issues or claims that this company had not handled properly. Boy, did I tell everyone in my neighborhood how pleased I am. Great job Select Home Warranty.

I had issue with my HVAC system, I called up Select Home Warranty and they were able to dispatch their technician just like what was stated on the contract, 24 to 72 hours from the time I filed claim. What made me happy is that they were so professional dealing with an old cranky man like me. Kudos to this company, hope they won’t get tired helping people like me. I have been recommending them to old folks like me.

I have 2 children with heart problems so I always make sure that we have our AC system all covered. Then here comes my nightmare! I woke up one time and my AC was a mess. I immediately called Select, worried about my children’s health. The customer support was very accommodating and finds a technician within just 24 hours to fix my AC. I cannot be more than thankful for saving my loves. I highly recommended Select Home Warranty.

Please help yourself. Don't purchase this warranty. Horrible service. They just keep dillydallying things without proper response. Claims submitted in Sep 2017 have not been taking care as of now. Please do not purchase this warranty. Not having warranty is lot better and gives you better peace of mind than having Select Warranty. I would give them negative stars if such a rating be given.

I have a large family. I have six kids and three adults in my house and with everything being used I searched for weeks to find a reputable warranty company that would service almost everything. Select has been very good in being very transparent in its decisions of companies that are called to diagnose and ultimately fix my issues, biggest problem to date was a broken toilet that required a plumber, super company and super recommend!

Been with SHW for 2 years now. The first claim was my AC unit, they say it was repaired. Following year same problem, but because they repaired it once they will not repair again. Fast forward February 2nd, filed a claim for a dishwasher. Company they use ASAP Appliance, never showed up to repair. I have called several times. Today is MARCH 26, my appliance still isn't repaired. I am promised with each call, I will be placed at the top of the list. Well if February 2-March 26 is the top of the list... shame on them. And shame on me for waiting this long to write a review. This is by far the worst company I have dealt with. And wish I could have a better recourse of punishment for them than just writing a review. Good luck to all who signed up with this company.

I decided to go with Select Home Warranty because the "Sales Pitch" was very enticing... They offered a $45.00 service fee, additional months and $345.00 to sign up for the year or a deeper discount if you signed up for multiple years. It sounded too good to be true! I soon found out that it was definitely too good to be true. I've had the policy for almost 2 years now and have been frustrated when attempting to get a claim approved for a broken appliance.

THIS COMPANY IS A SCAM! They don't do anything and if they get someone to do work for them then they will not pay them for their work! AVOID! AVOID! AVOID! --- I have been trying to get my fridge's freezer repaired for 2-3 weeks. I have made so many calls to Select Home Warranty I have lost count. The first appliance repairman they assigned had quit working for Select Home Warranty for failure to pay them for their work. The 2nd and 3rd (same repairman) repairman they assigned would not respond. The 4th repairman they assigned I called and he said he would be at my home in couple of days. He arrived and looked at my fridge for about 2 minutes. He told me he thinks someone left bottom freezer door open and the fan froze up and that I needed to turn off the fridge for 24 hours and let the fan unfreeze. This fridge is only 3 years old. So I'm not sure he knows what he is talking about but I decide to try and do what he requested.

I own 3 houses, 2 which I rent out and I have all 3 covered with a Select Home Warranty policy. Managing my properties has been easy and my tenants have been satisfied with each visit. It has saved me money with the midnight calls about broken appliances. Myself I have had 2 claims that were satisfied with a good repair company so I certainly am a customer with good things to say personally too.

It has been some time since I have had to make a call to get a service repair done in my house but I will say it was absolutely perfect. Select took down all my information and entered it into their system and told me that I was secured a scheduled repair technician in two days. The technician first called me to make sure I was home and then arrived an hour later. He went over all the details of my microwave and decided it would be fixed with a simple part replacement. A day later he came back and did the switch out. Very good service call.

Do not purchase a Select Home Warranty!!! Biggest rip off! My downstairs heating unit is not working properly. The tech that came out told me I needed a new thermostat. Said he had to get authorization because my unit "had not been properly maintained". (When I scheduled the appointment I was asked when the unit was last serviced, and I told them I did not know. So they knew this from the start) Waited 2 days with no response concerning the thermostat. I call Select and they tell me they won't replace the "heat exchange". First I've heard about the need for a "heat exchange". I was told by the tech I needed a thermostat!

Wednesday the 14th my water heater stopped functioning. I personally called Select at 9am. I was greeted with a friendly staff member. She told me that hopefully because it was early enough maybe an appointment would be set up for the same day. I was pretty excited. Unfortunately she called back telling me that she only had someone for the next morning. It still was pretty fast and I was okay with this. The company came and spend some time assessing and doing repairs. All in all I def. recommend Select.

I have a front loading washing machine that unexpectedly started leaking water around the glass of the door. I was told that I needed to give Select three days to find a service consultant in my area. I waited patiently and on the third day got my call and an appointment was set. When he came he told me the hinges on the door became loose and he simply needed to retighten and seal the glass. It was a 20 minute fix that I could have done if only I knew what the problem was.

In the recent month I had a major part blow out in my furnace and Select was fantastic in setting up a master plumber. His name was Charles and he came in the morning and was very proficient in his awareness of what problem occured and where he would reorder the part and install it. He is a great asset to your company and I am very happy with him and hope you keep using his services.

I have my membership with SHW for 5 years now. I had one year that I called in several times to make claims and only one claim was not approved and I was told it was a existing issue that was not covered. Aside from that the rest of the jobs were all carried out and the workers they staff always keep a clean work environment and let me know how things are mid process.

Warning and warning again. Please be aware of this company. It is fraud and illegitimate company and bunch of crooks who wants to steal your money. I had an issue with them twice, 1 with my AC back in December and recently with my Frigidaire range, they don't want to fix neither of them and want to offer me $150 as a buy out for my range which cost me $1000 and after I submits a receipt for a new replacement that I will buy out of my bucket which it doesn't make sense at all to me. According to my contract if they can't fix it they will replace it. I want to go more in detail but because of the limited space it's a short brief.

We had an air conditioning problem during the end of last summer. I could not reach someone at Select because my phone was down and I had to send in an email request. The email request took one day to get a response setting up a case and a claim. I then called them back and they were able to issue me an appointment in 4 working days. I had to wait the weekend without A/C. They came on a Monday and worked the day until it was on again.

This company will do anything possible to deny your claim. I needed a new AC unit and they fought me at every turn. They would request information, I would provide it and then they would ask for something else. This went on for weeks. At first, they were will to pay $150.00 and not the $2000.00 they should have paid. In the end, they rescinded that offer and denied the claim altogether. I have had a contract with them for years and never need to use their services and the one time I actually need them, they denied me. Also, customer service is very rude and hard to work with. They will also tell you they will call and follow up with you but that never happens. Stay Away!!!

I am sentimental about my appliances. When they work I am happy keeping them for as long as possible and having them repaired rather than replaced. My stove has gone through the signs of age and stopped going. Select sent me a company that said the bulb cannot be reordered and I need to purchase a whole new unit. Select spoke with me and understood me and found another company who was able to repair the old part and get the stove working again. Very happy they gave me a second opinion.

The service on my water line repair was outstanding. Select Warranty is very reliable. This is the first plumber they sent to me and they came on time and assigned a work order to me and a completion date of two days with good weather. The workers came in in the morning and left each day mid afternoon. This coverage is cost effective, I would have had to pay an arm and a leg for this company otherwise!

I placed three claims in 8 months and now with all the jobs being properly fixed and support being so thoughtful through and through with each process I am a believer. I was going out of my mind when my furnace would not start up and Select only took one day to find someone for me and they called me back a few times to see how I was doing. Very caring company on my claim.

Without fail they continue to honor the warranty I paid $399 for. So many contractors, techs and so on in my area but I haven't the faintest idea who is honorable. Select warranty does the research finds the good guys and pays them directly - leaving me with a whole lot less stress and worries over who is worthwhile and who is not. I have had numerous good experiences and recommend them especially for the plumbers they use.

My good friend pushed me several months ago to try out a warranty program, he raved how he got great service on his appliances over the past 2 years. I signed up for 2 months and I started a claim 3 weeks ago that had a good tech savvy company come and replace a jet in my dishwasher. He was right for the low payment per month. It is worth owning this warranty plan.

Set up claim. Waited 36 hours for response. An appointment was scheduled in a few days for the weekend. The workers came professionally and on scheduled time window. I watched everything they did and they had no issue with that. It has been 2 months and everything still is working just fine. To summarize I think they do a very good job for the money I paid for this warranty and will still use their services.

I have had this policy for approximately 14 months. In that time I have filed 3 claims. 2 of which were HVAC related and the other was for a microwave. 2 HVAC claim - Zero paid out. Microwave claim - $30 paid out. They deny everything. Even if the contractor states it has to be replaced. I would not recommend this company to anyone, unless they loved throwing money out the window for no reason.

They had a pretty sick winter deal of $50 off the yearly plan during December. I bought this yearly plan for $350. My claim required an electrician to come in a day's time and figure out what went wrong with my electric box from a shortage mishap from too many things plugged into an outlet. The short was repaired and the damage was controlled. I have only good things to report so far with SHW.

I enrolled in this home warranty program as my salesman explained that if the technician was unable to fix the problem then I would be reimbursed with the amount for a comparable item to purchase new. I don’t know where to begin, after endless phone calls and emails back and forth with the company and calling the technician I was given to call a few times, I was told it wasn’t worth fixing the washing machine. I called so many times about the claim and then had to recall the technician and then take pictures of the washing machine and they finally after 6 weeks settled the claim. The amount I was approved for was $75. This washing machine was older, but an expensive good brand machine. Again I called and emailed and was told that was the amount I would receive towards a new washing machine.

On several appliances I have already set up claims. 3 out of the 5 have been handled and the other 2 are still waiting on a service technician to set up an appointment. Excellent deal for someone who has appliances that are susceptible to break down and wear and tear from a lot of use. My monthly payments cover the costs and I keep all the receipts from the technicians so I know how much I am saving. Right now it's at $800.

Glad I took the bite and started working with you the past five years. I will say that each organization you have bring to me always outlined the problem and never cheated me. I am sure it's because you make sure they are certified and regardless of appliance failure or things like my bathroom or kitchen I have always got great service on the phone so yea you are a great deal for the conscious home owner.

If like me you have appliances that came with your house and you are worried about constant and annoying failures even with good maintenance then a warranty is a pretty good idea. I transferred it over from my last home and it has been pretty helpful of this date with reimbursing repairs and sending me qualified individuals. I promote this warranty to my neighbors and its cost was in my budget with its promo deal.

This place basically will sell you on a slightly cheaper home warranty but then have this contract which is never seen nor talked about that gets them out of repairing just about anything. I turned two things into this company. First was a garage door opener where the motor started making a terrible noise. I turned it in and several days later had to call and ask what was happening. I was told my claim was under review and a couple of days later was called by a place here in town to set up an appointment. No big deal since it was just a garage door opener. They came and looked at the opener and was told the piece that held the motor in was cracked and I would need a new garage door part. I was told they'd turn it in and get it replaced.

They professionally hired a garage door company who only did repairs in that field. The door hinges were bad and the service person came and had to remove the entire door and put the new hinges and reinstall it all again. This was a fraction of the cost of what I would have paid if I did this job directly without my warranty plan. Because of my savings and good experience I approve of Select Home.

Our basement flooded and insurance covered draining and drying but it did not cover repairing the extra fridge and freezer that I have in the basement. Select covered this part of the repairs. It took 2 weeks to get a person to come and order and replace the parts that got damaged by the water flooding. Now when my friends ask I will tell them to also purchase a warranty, it saved me a ton of worry.

Requested technician for my dishwasher and microwave oven. I was advised they were both covered when I wanted to apply. They pestered me with phone calls until I gave them a trial (I deeply regret). I have requested technician for over 3 weeks now! No one has called me, I called the customer server and I met the worst supervisor and agents in my life! I was told they will pay $90 for the microwave without checking it out! No tech has come out ever for my appliances. *** PLEASE STAY AWAY FROM THIS COMPANY***.

After I filled out the form online it told me right away that I have to provide more data for a claim request over the phone. The problem was it was the weekend and I was not able to get a hold of some. I had to wait till Monday and set up an appointment. Lucky enough I got someone the same morning and they were able to easily get my heat back on. It was just a battery malfunction and if I was able to get someone quicker it would have saved me 2 days of stress.

Helpful in so many great ways and challenges with my heat system and its malfunction. The contract had been on call with me on the phone to get a phone report and then called back with a good time. When he came he was patient and did his job while outlining each thing performed. This is a great service company and my warranty has made me less worried about repairs. Washer is now working like new.

My service call was handled with great and fast care. It took a total week to find a service company in my area to handle a leak in my pool that has come. Most companies are on vacation during the cold weather and they finally found someone. He told me that an underground line froze and he would dig up the dirt, repair it and put it back nicely. It was done as such, recommend!

I started my claim online on a weekend and had to wait till Monday to receive a call back with appointment and scheduled information. I had to wait the whole weekend without hot water which was bad. The plumber ordered came in a days time. He went into the boiler room and replaced a knob he said was cause the hot water not to go through the pipe. Overall a quality experience I am happy about.

The air condition also is equipped with heat. The heat has not been used since last year and this year it has been awkward. Blowing out random air for months. Select gave me an appointment to have a technician review it and see what could be the cause. When he came he determined outside that there was a leak in the line and he replaced the line going directly into my house. Everything is fully functional again. Excellent worker.

Kitchen garbage disposal was six years old and we were given permission to check for a replacement model. The replacement model could only be in the $300 price range and any additional cost would be ours to deal with. We found a really nice unit to replace the old one and we had to mail in a proof of order and it took about a month and a half to receive our payment back check.

Yes I totally had an incredible experience. Select understands its customers if they treat everyone like me! Water was running so badly for a few days and was desperate for someone to come and repair the unit. There was rust around the piping and a very light drip. I have no idea if this was the cause of my problem though. The expert came in and told me the water heater was in ok shape and he would replace those two pipes and run some tests. Fixed and very happy!

The sales rep was helpful and happy to sell me a 2 year home warranty and promptly took my money. I have used them twice in a year for two different issues and each time it was such a project. I had to make many, many phone calls! First I was told a tech would contact me then no one did. They said this a few times when I called to check. Finally after several months, they said they couldn't find a tech and would issue me a check for $45 to cover repairs of my item which nowhere near covered it. I had to push back and eventually they escalated the issue and increased the amount. Essentially the same thing happened the second time around. I was so fed up I wanted to cancel but was told my refund would be prorated at the monthly fee they charge customers which is higher that the lump sum I paid so my refund would be pennies on the dollar. Fine! I will keep it even though the service is sub standard.

In December we had a problem with our heating system. I notified Select Home Warranty the same day. To make a long story short we were without heat for a week and the company that they sent to fix it didn't know what they were doing. Fast forward to last week. Woke up on Friday morning with no hot water. Due to the bad experience in December I called a local company to repair the water heater. I then filed a claim with Select Home Warranty and sent them a copy of the invoice for reimbursement. They will not reimburse.

My house is located in the coldest part of my area located near a large lake. The cold air really freezes things in the house and this is not the first time this happened. Short of moving I have decided to purchase a Select Home plan and it has helped me with freezing pipes on my water heater on 2 separate occasions. They have also gave me ideas for this to not happen anymore in the future. Very good warranty program.

My problem with my electric short in the recessed lighting was not the easiest fix requiring someone to get up 20 feet in the air to remove the bulb holder and fix the short. It was dangerous and a slow process that took half the day. The workers were able to change a large amount of faulty wires. I highly recommend this great company for the quality of the reliable workers they give. Job well done.

Naturally I thought that after having this warranty for 2 years it was a waste of time effort and money. Three weeks ago my forced air heater was making a strange noise. I thought it was because of the cold weather and would go away. After 4 days I got very worried and started the procedure for a warranty claim and diagnosis. It took 2 working days to get out a company that deals with this type of repair. He was able to get everything in order on his first visit. I am really glad after all this time the warranty came in handy.

Can you please work on handling phone calls better. In two years time I feel like the hold times just never get better. I really like your service but I am very busy and I always have 15 to 20 minutes to wait to set up an appointment on the phone. Online takes 24 hours to get a callback when it should be in a few hours. So far I have had repairs on my garage, my electric box and bathroom this year.

These guys are trained professionals. They left me with a positive outlook on my purchase of this warranty. The warranty cost me $999 for 2 years and was worth every penny. My kitchen has a small area where a washing machine sits and it stopped working. Select sent over a diagnosis company that said they recommend a replacement and they found one that fit in this little tight spot very similar to the old one and it works about equal as the original.

For several reasons I bought a warranty plan a year back. Now after a year and a good year of some work on my home I can vouch that SHW is overall a competent and well rounded warranty company. Before I had warranty service with 3 different manufacturers and it just did not pay. The price here was cheaper and I could manage everything from one company. The experienced appliance shops they sent were the same that the manufacturers would send. I checked up on this beforehand. I am a loyal user of this warranty.

In the kitchen there is a skylight and around the metal the roof had a nasty leak. Our claim was honored after approval for repair of the roof around the window. The window is now dry and they found matching tiles to put around the area. The roofer took two days to complete all work and he had two large black bags of garbage he safely removed and took away to a dumpster. I am a satisfied customer!

I emailed a letter to them complaining about how my water pump in the basement was clogged and rain was not being pushed back out through the drain. I formally got a response from a manager in 3 days on the phone. He was very nice and told me that for such an emergency I should have called in the claim. He told me he had his top plumber in the area on the line who would come in two days on a Saturday to figure out what was wrong. When he came he saw that mud and rock were stuck in the line and he easily cleaned it all out. I like owning this warranty, the manager was a big asset to the company.

Without this warranty in effect I would have been really out $800 on a new dryer. This dryer is only 3 years old and it is an LG unit. I was not sure at all while the unit was making a bad smell and then I heard a snap. The snap turned out to be a belt that needed to be replaced and all the parts inside need to be verified to be still in good shape. Everything was done for me included in my policy except for the deductible fee. Proficient staff with high standards in support.

I opted to call for repair rather than online when I had an emergency failure of my water heater. The claims representative did a good job tracking down a plumber who was insured in the nearby area. The plumber called me and told me how his service would work and when he could schedule an appointment for me. I told him the severity and that I had no hot water and he said he was very busy so he could come by very late in the evening. When he came he was very professional and told me the whole water heater was dysfunctional and said he would have to get authorization from SHW to replace it. The authorization took 2 days and 2 days more to replace. The value and speed were good and I see that I saved easily a $1000.

The washing machine was overfilling with water on a constant basis and the warranty claim covered the water level mechanism inside. It took 5 days for a technician and another 3 for parts ordering over the weekend. When it was all said and done the repair was great although the leftover laundry was quite a chore. I would have really loved if you could have worked quicker for me like in other reviews I read about.

I only had SHW for about 7 months. Now my AC unit is messing up and they are requiring 3 years worth of maintenance. I just purchase my home in May 2017, then serviced my HVAC in August 2017. Now they are penalizing me for not having data on the HVAC. I am a real estate agent and will never recommend this company to any of my clients. I just talk with two supervisor. Still no help. They would not allow me to speak to anyone in their corporation. I am very frustrate with this company, that I cancel my policy, because they just sent me my policy today. All they can say is they understand, I am sure they do when it's not their money.

Seeking out a warranty several months ago I decidedly accepted to order a monthly plan with Select Home. The platinum plan came in use after 4 months with a broken water heater. It has a hose coming out that started leaking and needed a replacement. Good communication between myself them and the contracting company who came and replaced the hose without any further problems. I like Select and they are worth the purchase price.

Upon initially signing up for TWO policies with Select Home Warranty, it "seemed" to be a good deal and the rep was courteous. However, two months after the policies I made a claim. I called many times within 3 weeks for them to assign someone to assess the issue. Mind you, NO ONE called me to check the status of how things were going although I called multiple times within that three weeks. So, I requested to cancel the policies and a refund. Long story short, after many phone conversations having to JUSTIFY WHY I was requesting a refund, I was escalated to the corporate office. From there, the manager "Eli **" seemed to do his job and salvaged the relationship by assigning someone to come out and gave a price break (using my credit card I initially paid with... I say this because this becomes very important at the end).

We had a pipe burst in my attic on a Saturday. So we wrapped it with tape and put a vise grip in place on it to keep it from running water throughout my garage and just get through the weekend, while alternating turning the water on and off for showers and such. When the contracting company, IGD Plumbing LLC, 17907 Kuykendahl Rd, Spring, Tx came out, he told me I had to pay my copay up front before he could look at it (new company policy) - then he took a picture of it, sent it to Select Home Warranty and says "this is under review" and left.

The constant leaking faucet in the bathroom was getting on my nerves and I had to make a service call. I liked that they were fast to my home and tighten the pipe to stop the leak. What I did not like is they did not clean the mess up and they left dirt. Also the service call fee on a 20 minute job feels like I should have got a better discount. On my next service call I will review again.

The dryer in my closet wasn't drying anymore so I called and made a repair claim with Select Home. Two days to my appointment to make and I did notice that the power box circuit showed off every time I tried putting it on a run cycle. It was tripped off. The appointment came and I was told that the plug to the wall somehow was shorting and needed to be rewired. It needed a special tool he had back in his shop which he got and came back in 2 hours. I was very glad he came back same day.

Most aggravating salespeople ever! Upon close examination of plan, I learned there were multiple exemptions that applied to me. I called immediately to cancel since I was told I had 30 days to do so upon examining the policy. Cancellation was a hassle with appeasing amendments promised. I have tried twice to cancel only to have more promises and more aggravating calls attempting to change my mind.

One of the six chambers on my piping leading to my boiler was leaking water at a slow pace for about a year now. I was told it was just sweat from the pipe. The pipe "sweating" does not sound like an accurate diagnosis but I left it alone. When I was in the market for a warranty coverage for my home Select Home Warranty said that they also include plumbing coverage and after 30 days I could request a diagnosis claim. They sent me a organization that figured out the inside of the pipe has a special tape that seals the pipe and it was old and needed refurbishment. It was complete same day and I had a great experience.

I purchased this home warranty about 10 months ago and every issue I had with my appliance like (gas stove) and garage door was denied by this company. This company will make you pay about $45-$60, to have their technician come out to your house to diagnose your problem and after you've paid they will tell you, it is not covered, even though you have paid your premium and their service fee and also your contract says the item is covered. They might tell you, "oh we cover garage doors, but we don't cover the spring and your spring is broken."

My go to company for basic home repairs is Select Home Warranty. They have fantastic staff members on the phone. After registering my home for home repair with free roof coverage I had a policy open for 6 months for I had to make a claim. I request repair on my basement drain that was giving me an awful smell. Claims told me they would have to see if it is covered under my plan. They sent a diagnosis team out that found a small toy car was lodged in the pipe causing poor flow. Select honored the warranty to remove it. Everyone was very helpful from the man who came to the phone team.

It is safe to assume SHW is one of the top tier companies in the warranty business. Microwave kept beeping like crazy and making me even more crazy. I unplugged the unit and waited for an appointment which took a little over a week. The button panel got jammed and had to be replaced. Select decided it would be more viable to send me out a $150 check and for me to buy a replacement. Lucky for me these units aren't so expensive and I got a new one from my local Best Buy with installation for only $125.

In our basement we have a chest freezer that stores all our extra food. We buy in bulk because it saves us a ton of money. It has been part of the family for 5 years and I started noticing snow all around the unit and underneath the motor was getting really warm. I called up concerned it was a bad sign. The phone center told me that this should not be happening. They put in a service call request and said it would take them 4 to 5 days to find a appliance shop in my area. Five days later I received a call telling me I would get an appointment for the next week on a Tuesday at 11. So the date comes and the specialist told me the motor was close to death! Since the make and model were old he had to confirm he could get the part. He told me he could get it and it would take 3 days. He came back and changed it and ever since no more problem. It was a slow process with a end result I appreciate.

I am on the road a lot during the year so my wife has to take care of the house and she isn't as hands on as me with hardware repair. When I received a quote of $40 per month I signed up hoping for a peace of mind when I am not around. Recently we had a storm that tapped our home and cause the electric box to go out. She panicked and called an electrician who came and simply had to turn the switch back on. That cost her $150. I called up SHW and told them the situation and they were nice enough to reimburse us less the deductible as a one time courtesy. We are very happy with them.

I had the great pleasure of buying my warranty from Select on April 19th. Since the time I ordered the warranty plan my General Electric dishwasher failed to operate. I called phone support and told them that I heard the motor running but no water was coming in. I had a service technician came who told me the unit was ok! What was wrong was the pipe was clogged and he wasn't a plumber. I called back Select who told me they would send out a plumber and after my scheduled appointment came the plumber did clean it and now it works again. I would have had to pay twice otherwise.

I am a new homeowner and when I was shopping for a home warranty policy, I was advised by my realtor to make sure I get a policy that kicks in right away, Select promised me the policy will be effective right away. I called a few days after check was mailed and the agent stated the policy will start right after they receive the check. A week later I called to see if the policy is effective and the agent stated it will start after 30 days of receiving check. Thankfully nothing is broken that needs to be fixed, but I would not recommend this company, I like transparency and this to me is a red flag. If you are a new homeowner and want a policy that will kick in right away, shop somewhere else.

It is impossible for me to say why my luck with my house has been garbage and I mean that literally because between my garbage disposal backing up and my sink and even my toilet I have had countless issues in my home. My warranty from SHW has saved me tons of stress, money and heartache by finding qualified companies and paying for the repair work. I want to give them a positive rating and let others know about my experiences with Select.

I have a hood over the oven that has a double fan setup. The fans from continued use were spinning very slowly. The unit is only one and a half years old and the manufacturer warranty is no longer valid. My Select Home Warranty though has covered the replacement fan and it took two weeks to order and install the new fan. Time schedule was it was ok - work wise very good and phone support was good.

When I home was built I had various choices of options and one was something unique that I never heard of called a central vacuum system. I have now had one for a few years and just had a excellent claim made with my warranty from Select. The unit in various rooms was not pulling dirt as strongly anymore. The technician that came just saw that from a lot of use it needed a good cleaning and he was authorized to do it. It only took a day and operating it is back to as new. It's a great product.

Had a leak in bathtub faucet. They sent a letter of approval for claim. 6 days later had a contracted plumber come out and fix faucet. Paid the service fee. Today, one day later they up and send a notice of denial of claim. AFTER the work has been done and 6 days had elapsed since they authorized the job to be done. Had a policy with them for 2 years. This was my first and last claim. I do not recommend anyone get SELECT HOME WARRANTY, due to their nickel and dime tactics, and their reckless "research" and "claim" staff. They did not have the skills nor the foresight to vet a claim before sending out someone to fix it, and THEN deny the claim after the work was done. AVOID AT ALL COSTS!

I have a Jenn-Air microwave hood where door did not close, so unit did not work anymore. As I called Select Home Warranty, I had to answer all kinds of questions, to get response that they did not want to send over a technician, because it was cheaper for them to have me replace the unit... This unit was only 2y old and costs $749 plus tax and installation. SELECT HOME OFFERED ME $95.00 total ON CONDITION I PRESENT INVOICE NEW UNIT!!! I asked them on many occasions to explain the amount and WHY they did not even send someone over to fix the door... THEY REFERRED TO ART blah blah blah, and even after complaining to the BBB they did not care or tried to fix. THEY ARE HORRIBLE, NEVER take their warranty, I finally bought an almost $1,000 new unit with 5y warranty from factory!!! They need to change their name to NEVER SELECT HOME WARRANTY!!!

My home recently had a problem with the fireplace where smoke was accumulating and we had to stop using it while a repair was created and issued. The repair issued in my area was a problem because I live in a very far out area. SHW found a company within 50 miles that agreed to come out. The problem was he could only do it on a weekend and I had to wait 5 days to have it looked at. He came in on a Saturday morning. He was late because of the road traffic from a snowstorm. He got to work and used a special tool to clear out everything in the chimney. He also filled in some problems he said he saw and it's all working well.

I ordered my warranty 4 months ago. Three days ago my dishwasher plastic tubing failed to push water through. I made an online ticket in the warranty program on the Select website and was greeted with a message that a service person would need more information and I had to call in. I called an hour later from work and was on the phone for 20 minutes during my lunch break. When I got through to a support staff they told me that they had a appliance certified member in my area and to give them a call with a special claim number. I called the company and an appointment was made for me. On the appointment the tube was replaced with a mesh type material that would not break down and everything went back to functioning. I am very happy with my warranty.

The experience with fixing my Smart refrigerator was very pleasing. I did not know that owning such a sophisticated unit was going to be such a hassle. The connection stopped working and the computer inside was not malfunctioning. The tech support member who came told me it would take a week to order this part and he got approval and made an appointment. My food mostly spoiled and that stinks. I am glad that the service was done and understand the delay with my unit.

I have owned my own home for 8 years now. The backyard houses a sauna that is great in the colder months. The jets stopped pumping out hot water and I had to call Select for repair. They asked me several questions and had to call me back. This was an additional product I purchased for my warranty. The call back told me they had only one technician in the area but he was on vacation. It would take a week and a half for him to get to me. I waited the week and a half and he showed up and saw that the heating motor was not functioning and needed to replace it. It took him 2 days to order it and another to install. 2 weeks total time. I am a bit surprised only one person in my area was available but the job was pleasing and easy.

My furnace went out in January 2017 in the middle of a Chicago winter with a one year old child in the house. We called Select Warranty and they sent out one of their contractors who looked at the furnace (never touched it) took pictures and stated "your motor is shot, I am going to recommend a new furnace." He then went on to say, "Good luck getting anything out of Select, they are the worst warranty company to work with." He sent in the pictures and paperwork and Select contacted us and stated we would receive $150 towards repairing or replacing the furnace. We ended up replacing the furnace, but I have been fighting with Select for over a year for my $150 check that I never received even though I have called and e-mailed numerous times.

My annoyance was that the roof was leaking down the side of the house messing up all the siding. It cause wood damage and needed to be repaired. I ordered additional roof coverage that came with the platinum care plan. For free the roof worker came and replaced some tiles and set it so that the water would drain differently. The damage it caused to siding though still remains and that is separate. But in all it was done right.

This company is a complete ripoff. I had their policy from about October 2017 until February 26th of 2018. This company promise all I needed was to pay the $75 to the technician they would handle the rest but because I didn't have the service paperwork from 2014 to the current date, they claim they could not repair my heater, this should have been said January 11 when I made the claim but not until I called on Feb 25th did they tell me this. I believe the purpose was to get as much money out of me as they could knowing they had no intention of ever repairing my heater. The first company they sent out here didn't even bother to make a report. Two weeks later they tell me they had to change the company. That company didn't bother to even send me a copy of the report, take it from me spare yourself the misery and find another company.

Most of my claims have been 4/5 with the sometimes slip of a waste of time bad contractor. Select has made good on these incidents in my favor but one time in particular I lost my entire day waiting around for a plumber to come. The services I used them for range considerably and the best asset for me is the electrician who has come on a few separate occasions to fix a repair small jobs and they were done with relative ease and fast.

I wanted my garage fixed. It took them 3 weeks to give me a contractor information. Once I received their name and number he came out and I paid him a service fee but he wouldn't fix the garage because I found out that Select hasn't paid him for a job he did 13 months ago. Select called him on 3 way and that's how I found out! I told them to give me another company's information and he had never done a job with them before so he never came out simply because they kept telling me he had my information but he hadn't received my information. If they would lie about something as simple as they sent him my claim multiple times then he felt like he wouldn't get paid. It's been 2 months and I still haven't gotten my garage fixed!

We had requested service call for our air-conditioning unit. We were getting the runaround from the company with all different excuses and finally were told to hire our own air-conditioned technician, send the bills for reimbursements. We have send two separate diagnostic estimates about our air-conditioned, we had hired one of the companies to do the work and submitted the bill to Select Home Warranty for reimbursement. After few days they had called us and were advised that they will not cover the repair after information that they had received from the technician. Total lie and untrue, they had never spoke to the technician and it was verified.

After a month of having my new Select Home Warranty plan it has paid off for me. I already knew before coming into purchasing a plan my roof was getting really weak. First I had to make a claim online and then I received a call on the following night. I was told it needed to be inspected. I had the inspector come the next day and he was very kind. He told me he would put the claim in with them for approval and the maintenance on my end was fine. It took 3 days and I got my approval and he came back and repaired the roof.

People, don't ever buy their policy. It'a big scam. It took them 3 months to process my order. Eventually I canceled my membership and they only refunded me $100 out of $399. Please save your money, time and stress. Please don't use them. This business should be shut down forever.

We encountered a strange problem with bathroom lighting flickering for 3 days straight. I called the toll free number and was greeted with an automated system to set up a request call. The return call took 20 minutes and I was given a survey and a time to expect an electrician. When they arrived the next morning at about 9 they checked the problem and then checked the line to the electric box. Somewhere along the line was a short and they were able to replace it.

Select called me and signed me up for a warranty 2 months ago. I really wasn't sure if I made a wise decision. I know my sister told me it was a good type of product but never used one before. Comes last Tuesday the knob on the oven unit broke and I could not turn it on. SHW service gave me two option to order and ship me the part or I could go to a local store and buy it and they would send me a check. I decided to wait for them to order it. It took 3 days which was okay for me.

We are on day 5 of having no operable plumbing in our home! We cannot use any one of our 3 restrooms, wash dishes, shower or do laundry! SHW has assigned 2 different contractors to our problem. One on day one and one on day 2. Both have failed to come to my home. This is because SHW uses unlicensed, subpar "contractors". They can't use better because of their lag time in paying contractors. In the meanwhile we have a sink overflowing with dirty dishes, laundry piled up, no way to safely prepare food, we can't shower and we have to use the restroom in a bucket. SHW offered for us to hire our own contractor and said they would reimburse us. According to the reviews I've read this will not happen at all or be at an extremely discounted rate. I want what I paid for!

I purchased a home warranty since our home is 18 years old and had a feeling some major systems might need to be repaired. Did some research on the Top10 best home warranty site which rated Select Home Warranty (SHW) as a 9.4 out of 10. I paid $400 upfront which is a discount vs. doing the payment plan. Also, they granted an additional 3 months to the coverage. I read the terms of the agreement and saw that it was written vastly in favor of the company. Had my first claim last summer 2017 when our microwave broke. It is part of a microwave/oven combo by Whirlpool and not a cheap unit. Had to pay for the repairs of approximately $350 and SHW only covered $95.

I have a new microwave thanks to Select Home. I bought my microwave 6 years ago and I loved it. So, last week it would not turn on at all. What a pain! So Select informed me that due to the age and model number, parts are no longer available and it would make more sense to replace it. I followed the instructions for buying a new one and submitting payment information. All said and done, I am a happy customer.

Good protection. Good service. When my roof was leaking for a few days because of a ton of days of rain I called to inquire about my protection. I was assured that it would be covered and that someone from the roofing department would call. They called and had an appointment made for me. One day later I got a call back saying I must wait for the rain to be all dried. Two days later they came and did a patch job on the spot. Time taken was to many days.

After we signed up with them I asked several times for a policy and it was never sent. We ended up having an issues with our AC unit and we were told that because we don’t have all the service records it wasn’t covered. We canceled our policy and requested a refund. We understood that we would not be getting all of our money back and we are fine with that. We just didn’t want to do business with this company anymore. We have now been waiting 2 months for our refund and have been told multiple time that the check is in the mail. I have asked to speak with the VP of Customer Service and was told that Mr. ** doesn’t speak to customers. Not sure what he does if he won’t even speak to a customer about customer service. Stay as far away from this company as possible.

After we purchased our condo, we thought it would be a good idea to get an insurance policy for our appliances. What a mistake! We have been waiting over a month to get our refrigerator repaired to no avail. We have documentation to substantiate that our refrigerator was manufactured in 2006, as our condo was only built in 2007. Select Home Warranty is claiming that our refrigerator was built in 1990! As a result, they only want to give us $100 towards a $500+ repair!! It appears that they will do anything to not have to pay you what you thought you bought insurance to cover. We recommend putting your money aside for your repairs and getting the work done yourself. This will save you a lot of aggravation.

Wouldn't cover anything that needed to be repaired. Rude employees, contractors wouldn’t come because Select did not pay them. Stay away. They are horrible and you will be tossing your money out the window.

My household had this platinum warranty protection plan since 2013. It has held up incredible for my needs and I will outline my problems. My leak had a roof after a big storm, Select came through in a few days with a very good contractor. 4/5. My second repair was on my central air conditioning unit and that only took 2 days and was done wonderfully. 5/5. My garage door broke and it took 4 days and the contractor was very good. 5/5. With these experiences I do recommend them.

My name is Milanka and I just wanted to give a BIG thank you for how you handled my second claim today. I was very impressed with how in a matter a 24 hours you were able to send a heating company to me so hastily. Peter was on time and took his time ensuring the work was completed correctly. The place was kept clean and I was given a care packet on how to maintain my thermostat and what warning signs to be careful about. A very nice touch.

I am happy with the outcome of my claim. This was my first Select experience dealing with their claims process and technician. The problem I had with my garbage disposal was not an emergency but Select did treat it like one. The Technician was sent quickly and kept in touch the whole time. The disposal was replaced with a similar model and is now working fine. I am happy with these results. Thank you Select for making it easy.

Our last experience with Select Home Warranty went beyond being excellent for us. The company that they hired to come and fix our heater not only repaired it but ordered free replacement parts for the heater in an expedited manner. It was ice cold and on the weekend. The agent I spoke with at the company promised it wouldn't stay cold for long. In Carleton it's never easy to find the right person for the job, I am glad SHW was able to. Great company. Thanks.

I bought a home warranty plan from Select. I have not made any claims yet, however I had an excellent sales rep to explain to me the different plans. This gentleman was professional and patient. I had lots of questions and was a bit hesitant to sign up. I usually get nervous calling sales lines but he made me feel comfortable that I am signing up with the right company. I am sure when I make a claim all will be good.

Call Select Home Warranty on Jan 22, 2018 to notify them that our heating system was not working. Service Co came Jan 25 to repair unit. Had a bad blower motor and they would have to get approval from Select before replacing new motor, paid service co. $60 for the deductible. Have called Select Home Warranty several times in last three weeks. Have sent them paid preventive maintenance receipts for last 3 years of the previous owners, with no resolve to heating issue. My view on this situation is to NOT buy a Home Warranty.

We had no choice but to cancel, because your company is a ripoff. We been out a dryer since. When it's time to fix the problem you wanted us to pay more money but your company didn't have a problem taking the money out of our bank account every month. Also, spending money to transport wet clothes to the laundry mat, Do you plan on reimbursing the money? I will not recommend this shady company to any of my friends or enemies. You don't even care about the burdens you have cause my family.

I set up a claim call for a microwave that went on fire. When I placed the claim, Select had informed me that is was not worth even sending someone to look at it as it would not be able to be repaired. They instructed me to find a model that I wanted to buy and send in the invoice for a approval amount. I followed the instructions and Select agreed to reimburse the replacement.

I had a water heater malfunction in the garage of my home. This water heater is only 3 years old so I was surprised when the unit just stopped working. So I did what any other customer would do. I called my insurance company. Select Home Warranty made me feel confident that they will get it up and running again. They stood by their word and within one and a half days it was back to work.

My heat went out in the middle of the night in -8 deg weather. I called; no answer. I filed a claim online; no response. Several days later they sent a technician out which stated the system is obsolete and beyond repair. I have only owned the home for 6 months at the time. They denied the claim due to the lack of 3 years prior maintenance records. Stay away from this company.

Our refrigerator started to leak from the bottom. Right away I panicked because last time this happened we needed a new fridge. I then remembered we have a warranty from Select. We called up Select and they sent over a local appliance technician from the neighborhood. The gentlemen were in the house for about 30 minutes until they figured out what the issue was. They had determined that a line was leaking and it needed to be replaced. Select covered me for the new part in full.

The water heater began leaking and I telephoned SHW for repair. The appliance company arrived and made the determination that according to code they needed to pull a permit and either make a new vent exhaust into the chimney with a water heater or replace the entire unit with a new and efficient power vent for the water heater with some piping. SHW made the wise decision and just replaced the unit with the higher efficiency water heater.

SHW is very easy to work with and sent on many occasions me top notch contractors. Excellent value and the peace of mind when it really counts knowing something wrong happens, I call them up. I have told my friends about the service entailed and I will also rate them highly online and renew with them when it is time. Contractors have been licensed and also insured. They supplied proof for me.

This is really a big scam. I have purchased policy seven months back and this is the 1st time I have complained for washer and stove. It is more than 10 days I am trying to get my issue fixed but they are in no mood to get my issue resolved. They are trying everything to deny my claim. I strongly advise that don't ever buy Select Home Warranty. Their customer service is worst, they never give you true answer. They are nothing but cheaters, I am not sure how Consumer Affairs given them 4 star rating. I think we should file lawsuit against this big scam.

Had 6 of 6 claims denied for ordinary items. Fine print is very detailed and eliminates most occurring repairs. You are required to pay the repairman the copay even if they don't do anything or if the repair is declined. Basically throwing your money away twice!

Peace of mind knowing when things break and are disturbed they will find workers and pay for them. Really has its advantages and I can't recommend enough. My claim was on my 4.8c refrigerator, I did not expect that they would be so quick and come to my house in only three days. The service person named Carl was very sweet and was able to replace the motor in 24 hours. Thank you for the all around positive experience.

I simply looked up their website, put in my phone number and email address. When they contacted me I told them I decided not to have their warranty and yet they call and text me everyday since even after calling them and asking to be removed from their call and text list. Do NOT inquire from them or be subjected to the same treatment. Hopefully one day they will actually take me off their list.

The company is terrible to deal with. If you submit a claim they do everything they can to delay and excuse you of fraud. Once the DO approve a claim, they take forever to pay for what is due to a customer, it took me over three months after I paid for the repair. DO yourself a favor and run far from the company. They will take your money and not honor the contract. You will spend hours on the phone getting the runaround.

I purchased my home warranty when I bought my house in March 2017. I paid the entire one year premium up front. I filed my first claim when my furnace stopped working. It was less than 15 degrees outside, 6 am and I called a 24 hour repair facility to come fix the furnace. I submitted my claim online 3 weeks ago. I have been asked for the same documentation multiple times, been told the claim was finalized just to find out later that it is not. The blower stopped working and had to be replaced. They are stating my claim will not be paid without service records. Why would I have service records for a home that I just purchased?

None of the issues you claim will be covered, and if they are they will cover a small fraction of it. Definitely not worth the pain and effort to even get a tiny amount reimbursed. This was by far the worst home warranty company we have ever worked with. Poor communication, extremely slow service and follow up.

My experience is good here in Michigan with SHW. Historically, they are precise in the diagnostic and so far 4 positive completions of damage in my home just like the roof. This protection is for sure my savior during bad weather and breakdowns.

Beginning in Dec. I purchased three home warranties for properties in NC, SC and FL. All seemed to be going to provide good value as well as service. I read reviews and they seemed to be mostly positive. I have used warranty companies before and had only one problem when they did not cover my saltwater pool. I thought I would try another company this time around. WHAT A MISTAKE!!! I made a claim on the oven in the Florida property. Had to do it online-not live as I was used to.

Had our furnace go out when it was below zero outside. Since they couldn't find anyone to take the job they said I could find my own and be reimbursed. A week after the repair they said they would not cover the cost because the contractor repaired something that should have been a maintenance item. I contacted the contractor and he said the part would never be part of maintenance. A week later, two weeks after the breakdown I get a call apologizing for the long delay and that they could not find anyone to take the job but would keep trying(?). Really? Two weeks of no heat in zero weather? They obviously had no idea what was going on so just for a test I said OK well contact me when they found someone. Still waiting after six weeks.

I began services with Select Home Warranty in early summer 2017 and made a service request in August. The contractor was out of town and was to call me when he returns. He never called back. Our air conditioner begin performing ok for a several weeks. In October we begin having issues again and we attempted to make another request for services. Select was never able to get us a contractor for services. They couldn't even get a contractor to schedule several weeks out. Which tells me that they must not have any contractors!!

In the past half a decade SHW came through on 1) a water faucet, 2) a fridge, 3) the oven. Everyone hired was fast, polite and professional and completed the work in just one visit. Cordial, clean and always showed me proof of expertise.

I signed up 1 year contract. Salesperson said if we do not satisfied, We can cancel anytime and get Full refund. (They did not tell me there is $75 cancellation fee) I ordered first claim. 2 plumbing problems. I had to pay 2 x $45 = $90 copay even the same plumbing company fixed it in the same time. Plumbing company said we need new faucet. I thought Home warranty company is going to cover. When I called Select Home Warranty, salesperson suggest me to get 1 more year $399 contract and He will add faucet coverage. So I added one more year. But This plumbing company said they can just put ring and can repair. We did not need new faucet.

I signed up for a quote from them online, and it dawned on me that I should look up their online reviews. Things such as denied claims, slow payment, constant follow up necessary on the customers part, etc. all gave me pause. A few minutes later, I get a sales call. Immediately, I was offered a better rate, without even conversation. I politely thanked the agent and got out of my mouth that I had looked up reviews. He interrupted and went on for a good while about all the different awards they’d received and the overall ratings they had.

I have used them for 2 years and SHW calls back quickly and they are courteous folk. My contractors have been top notch pumping out good work that I can rely on. Communication and strong work what more could I ask for?

A nice lady on the phone took my claim at Select Home Warranty and gave me an appointment window of 2-3 days. A staff member called me and told me he would be by my home the next day. On time and did a clean and efficient job.

Luckily for me I only had to make one claim to date on my HVAC system but the service I received from Select warranty was great. The friendly staff on the phone took my claim and it took 2 days to get a call back with a timeframe for an appointment. The workers came on a Thursday and were able to finish everything before Friday. Clean, nice and professional class.

The most recent request was a sound one where I hired Select Home Warranty to come in and repair the bathroom sink a month ago. The contractor did a excellent job fixing the faucet and toilet that had a double backup.

We filed our first claim on January 5, 2018 after starting a 3-yr policy since August 2017. We were told that they would get back to us for a repair company within 12-24 hrs. We had to continuously call them and they kept telling us there was no repair person in our area. Our area is Northern Colorado with about 250,000 population and there are several repair people here. On January 22 they finally sent a repair person and the repair cost would be 269.40 and they rejected doing the repair and would only give us 125.00 towards the repair or a new washer since it was of a certain age. So far we have paid them 1,047.00 and 45.00 for the repair call and still have a broken washer. Our advice is to not do business with this company!!!

The first time I wrote down the date I contacted this business was Jan. 8th. That was however the date I spoke to a supervisor after not having a return call for at least 3 days to look at our HVAC system. Since Jan. 8th we have called the company every day for a status update. Always, no answer. We were given a name for a supervisor who no longer returns or takes our calls. We have been without heat for a little over 2 weeks. Finally my husband was able to speak to someone today who told us, our claim had been denied. Why not call to tell us that? Why had a technician not been sent to our home? We were advised to do the upfront work and we would be reimbursed. Didn't happen. I will NEVER do business with this company again. Likely not any other home warranty company either. I think this is just a money making, worthless company.

First time filing a claim and they are giving me a run around - mind you they haven't rejected my reimbursement but they keep adding additional requirements each time I call them. Note, they never provide an update either by email or phone (they keep saying they will send an email and it never happens). Essentially they agreed I could use my own technician and file a reimbursement form - after much follow up on what process was (it didn't exist online), I sent in the invoice and then radio silence. Called up after 2 weeks, they asked me to resend - again radio silence. Called up again - she looks at the notes and says - I need to send a picture of the unit with make/model and maintenance records!! Why wasn't this stated the first time and maintenance records - she claimed that was in the contract. I asked her to send me an email... Still waiting for it.

On 10/29/2017 I turned the heater on and it wasn’t working. I called Select Home Warranty who I have a contract with in case something breaks down in the house. They sent me contractor, Hartco Appliance Repair, next day. Person name is Robert **. He diagnosed that it was motor jammed and sent estimate to insurance. He demanded to make a check payable to his personal name. I called insurance and they confirmed that it’s Ok, they work with him before. I paid him $60.00 with my check for visit and he left. Next day he called me and asked for $181.00 for motor, insurance company tells me it’s my responsibility so I paid him.

I became a member of Select Home Warranty last July 2017. They automatically withdraw my monthly payment from my bank account. When I made 2 service request last September 2017, it took 3 weeks for them to contact me. I waited for a month and no technician for either of my request came. I called them. They said, we thought I will be the one to look for my technician. So they said they will correct it and will send tech. 3 weeks later, still no show. I called again to ask for a full refund and cancellation. They let me talked to one their so called account specialist and negotiated with me to give me $200 for the service not renders. I agreed and signed the online agreement.

I got in touch with Munsey Appliances on Tuesday and was given an appointment. Yesterday they came and found a negative wire that they were able to replace. Total time 45 minutes. They never made me feel stupid with all the questions I asked.

When dealing with house problems it's always stressful. In the past it always puts a huge stress on my life. My daughter accidentally broke the kitchen sink handle and I created an order for repair with SHW to have it fixed. This claim only took 6 hours to fix! I have dealt with this plumber before and he has a good working relationship with SHW. I am glad a friend recommended Select Home Warranty to me.

As with any home warranty service, I am aware of the bureaucracy required but for a company that advertises themselves as having the best customer service, this company falls short. The process for submitting a claim may be easy but EVERYTHING requires a phone call. They call you to verify the claim, then you need to track down the contractor to set up an appointment, if the diagnosis requires approval you need to call again to make sure it goes through, another call to get reimbursed if the broken item is out-of-pocket, etc. etc.

the payments and the work and do not follow up in ANY WAY! No emails, no calls, you have to waste ALL of your time to get a hold of them!!!

All home warranty companies are incredibly shady, but SHW has lied to my family for months since we signed on in July 2016 about sending a reimbursement check. Save the money yourself for the big projects and avoid these types of companies. They are now dragging out my account tenure slowly as to keep more of a prorated non-discounted amount.

I had searched for 3 months for a good warranty company. When I came across Select Home Warranty they “SEEMED” to be the best. Well I should have looked more than what they said to me. Because since I’ve had them, I’ve attempted to make two claims and both were declined! Mind you, I paid cash for my policy. So you would think I wouldn’t get the runaround. This place is a scammer! Don’t use them! Nothing is ever approved. Save yourself the time and headache.

Here is a warning for anyone looking at buying a Select Home Warranty... go with a different company. Have a few issues with them. First, false advertising from their sales reps. Specifically regarding roof leak repairs. They say they will repair your roof, but they don't cover shingles, metal roofs, structural leaks or a mercies of other materials or roof types. In other words they don't cover any leak or repair. They sell you a service and cover nothing! Next the company advertises quick service. I am going on 6 weeks since initial call and I have had to call them 5 or 6 times to get them to follow up. After following their process email/phone calls the company is still giving me the runaround. The company is more willing to cancel your policy than provide actual service.

I have submitted 2 claims on this home warranty policy and each time I have gotten a run-around. The first time I was told they would only pay part of my claim; after much complaining, the claim was settled. Recently I filed a claim for a broken water heater, which is clearly stated as covered in the policy. I was told that it isn't covered because I reported that the water heater was leaking water and the policy doesn't cover leaks. IT IS LEAKING WATER BECAUSE IT IS BROKEN, THAT'S WHAT THE POLICY IS SUPPOSED TO COVER!!!! I canceled the policy and was told I will get less than half ($266.64) of the $699.99 I paid five months ago. I expect a prorated refund, but not more than 50% proration!!! There are hundreds of negative reviews online regarding this company and they all tell the same story: Select Home Warranty is a scam and is ripping off consumers every day!

The most soonest experience with Select Home Warranty was on the gas furnace. I put in a ticket because two contractors came and told me they fixed it and that was not the case. The last fix lasted up until my warranty came in. The heat kept cutting off. The contractor Select told me specifically what was done wrong without plumbers and how they will fix it and completed the job. I will see in a few months how well this holds up but I’m hopeful.

I purchased a home warranty from this company on 5-26-2017. As part of their contract, the company agreed to arrange for a contractor or technician to repair covered appliances in my home when they became inoperable. Since purchasing, I filed four different claims. The first and second claims were received and, after a period of time when they went unresolved, the company advised that I should arrange for my own repair, submit documentation, and they would reimburse, less the cost agreed to in the contract ($45). These repairs totaled $100 for the first claim and $198 for the second claim. The third claim was denied on the basis that my appliance, a dryer, was still functional, despite the unusual noises that were emitting from it.

I spoke with Select Home Warranty and they called a plumber who immediately called back. The appointment was set. They came and did their work timely and I am very happy with the staff and service who were very professional.

Unbelievably slow in handling claim! It took THREE DAYS before we could get our Home Warranty selected plumber out. The entire process was very cumbersome. He kept saying one thing and home warranty kept saying another. The plumber's customer service was terrible. When he finally did come he wouldn't lift a finger until SHW reviewed and approved his diagnosis, making it FOUR days with no running water. When he came back and only fixed 1 out of 3 of our problems. He kept trying to leave and say he was finished when the shower was obviously still leaking. If SHW insist on using their own plumbers, they need to pick better ones! Every part of this process was difficult and I spend hours and hours on hold until I finally insisted on speaking to a manager. There has to be better options out there for home warranties! Do NOT recommend.

I had only two small problems in my home. One was the built in microwave LCD and the LCD on the dishwasher. They weren't emergency jobs so me and SHW agreed to have the appliance guy come in 5 days. He just came and left and he had parts ready and he knew exactly how to do the job.

This home warranty do not repair anything. They said they cover everything but actually they don't. I have three claims in the last three years and none of them repaired by them. The first is the disposal clogged, they said they do not repair it. We have to find a company ourselves to repair it. Another one is microwave, they said we have to find somebody to repair it and they only reimburse $100. They also did not cover my swimming pool repair which they said they will.

Overall you get 5 stars for how my claim was treated. Phone call to service was friendly and claim took just a few days. Delivery of parts with final repair 2 days. Satisfaction was there and Select did their job.

The greatest "gift" SHW gave me a brand new Frigidaire washer when the old clunker broke. My warranty was bought by my wife 3 years ago so this was my only claim over a while but certainly finally paid off greatly.

My gas hot water heater stopped working and I contacted Select Home Warranty. The next day a repairman diagnosed the issue as a failed tank and noted that the tank needed to be replaced. Select Home Warranty sent me an email denying the claim and they referenced the section of the policy which states that leaks are not covered. (Please note that when I called to file the claim and they asked what was wrong; I mentioned that there was water in the drain pan below.) I am the homeowner for less than 2 years and I do not have maintenance records.

In May/2017 I signed up an agreement (their best option) with this company for three and a half years, and I paid them $1200. One month later I had a problem with my A/C, and the technician that came here (after 11 days and several phone calls ). He didn't do the work because he said this company never paid them back. The problem was not fixed at this time.

I am having the worst experience ever with this company. I called and put a claim on a noise from my heating unit and they said they will send email with few contractors info to call them. I waited 2 hours and they didn't. I called and got a phone number for a contractor, called him and he came same day. His diagnosed is that the fan motor needs replacement. This was Jan 1st. We have below freezing here in VA. Up until today they haven't approved this yet. I called them many times so did the contractor, but they just keep you on hold forever and never call back.

Great but not perfect experience with my dishwasher. They came and I thought their work was completed but after only 2 days the same problem happened again. SHW sent the company out again who noticed a fault in the new part and ordered another. I did not pay a second deductible but lost time.

Called Select for a heating problem, Select issued a claim # and email and issued email stating they have a service provider who had accepted the job. The email stated wait 12 hours for contact, waited no contact, called provider recording only. I called Select and basically they stated that if I now wanted service it would cost $170.00 but maybe I could negotiate with Futch. Customer Service don't care, they get your money and then no service... Do not buy from this company.

I submitted a claim for a clogged sink 4 days ago and I am still waiting for Select Warranty to assign a contractor. Worst customer service ever! They don't have a list of contractors for the customer service. They force you to wait for an EMAIL from them. I was told 24-48 hours. It has now been 4 days. No call. No email. No contractor. They are money grubbing liars with very few contractors probably because they don't pay them an industry standard amount. Please don't waste your money on this service because you won't get any.

Last night I had a problem with my thermostat. I called SHW Platinum who helped diagnosed. It was a simple battery problem. Before this 2 months ago my toilet was clogged and they cleared it out and before that claim my ceiling fan stopped going and they guided me properly. Three very good experiences.

Getting my roof patched was straightforward. My warranty with Select Home cost me $19 a month on sale. Could not complain on value vs cost and said company they hired was on time, polite and good to deal with.

The order made by I for 3 year warranty was before 1 year. In this year order for fix was done 2 times. My English is ok making order on website. Company that is nice came and fix was done good. Thank you.

Second claim saved me $500 on roof repairs. My first claim was my wash machine. Small job but this one returned my money and then some on my warranty. Pros: value. Cons: 3 days for appointment. Overall very great.

Dec 18th range stopped working. Made a claim with Select Home Warranty. Technician came out on the 20th, diagnosed it was the electrical. He was PD and he wrote a report for a electrician and sent into Warranty company. Was told a electrician would contact me in 24 to 48 hrs didn’t happen. Called in. Rep had no idea what they were doing... but finally said a electrician would be calling. No Christmas Dinner in our home called again. Told again, electrician will call. Nope, no NEW YEARS!! Dinner (2 weeks). Sent two emails. Nothing. Called again, told something but I electrician would call tomorrow. Nope!!

Opening my electric garage door has been really bad for years now. I specifically ordered a warranty because I wanted to test the services of Select Home Warranty. I have been a monthly subscriber for 45 days and made my claim. The phone operator was kind and quick to make an appointment. The appointment scheduled was on time and the work done was excellently made. It cost me $95 in total when I count in the monthly fees so far and visit fee. A good value.

Your warranty services really were effective in fixing my radiator and heating system yesterday. Thanks for coming out on such short notice and draining the system and testing it. Without it I would have frozen to death.

I had Select Warranty for a year, never used it, hot water heater broke and they denied the claim saying they didn't cover tankless heaters, my contract clearly says water heaters are covered. RUN FROM THIS COMPANY!

Submitted a HVAC claim online and I was gave a contractor company to call me back. After 2 days I gave them a call and they told me they couldn’t come out to give Select Home Warranty a call and let them know and after 2 weeks I have yet to have someone come out to fix my furnace. The only call I get from them is asking me if I want to renew my contract. I’d suggest not to use this company. Beware if you do.

This week was my fourth claim. Customer satisfaction for sure with SHW. The first heating plumber was very slow and I really was not happy with him. I called claims and complained and they told me to have him leave and the following day another company came. This time he was excellent and knew his work. I would have really preferred they screened a bit better so I didn't lose a day.

11/14 night broken central vac. Called claims 11/15 morning, promised call back in 24 hours. Called back 11/16 early afternoon with appointment. 11/17 specialist visit and did diagnostic. 11/18 part replacements done.

We placed an order with our warranty for extra features. It was an investment for us at $600. To date we have made 2 claims. The big job was a sprinkler leak underground that was dug out and patched with a new pipe. It took 3 days to complete. The company they hired was professional and on time. Each day they had to come bringing the right parts and tools. I recommend them.

Just yesterday I called Select Home Warranty because my central heat went off and stayed off. Today my plumber came and I am incredibly happy that they were so quick in getting my heat back on so thanks again!

The plumbing in my basement is old and four times have I used my warranty to clear out the mess inside the pipes. Not really a good sign for me in the long run but I am glad the work keeps getting done. The warranty cost me 399 and each visit is 45. I will think of a better solution to why this keeps happening soon.

On 12/3 the Septic Tank ruptured. Was a disgusting mess. Select had to hire a cleaning crew and a repair company to specially come out from 50 miles away just to fix it. This would have cost me thousands and I feel grateful for signing up last fall.

I have a music studio in my garage. The door got jammed right before a new recording with another group. It was very annoying and I am glad I had a Select Warranty. They expressed a repair company in 2 days and this was very appreciated.

My cooktop is electric and I changed over from gas a few years back. Did not expect it to die so quickly. SHW gave me no hassle and understood I bake cookies for a living and would come the next day to do the circuitry. Select was on time and followed up too with a friendly call to make sure it was properly complete.

3 zone heating and cooling in my house - The platinum plus add ons cost me a pretty penny at $1000. It has come in handy for me because the first and second zones stopped accurately heating my home. There were several adjustments that were made to get the unit operational and functional again.

The shower drain was backed up and the water was leaking and cause the top to overfill. I made a call for emergency repair and Select's staff told me first to empty out as much water as possible to keep the water under control and then they would set a appointment for the following day. The next day CO Plumbing came. It turned out that the drain from lots of hair got trapped deep inside. They cleaned it and everything functioned again.

When my fireplace stopped working 2 weeks ago I had no clue what to expect or do. I call SHW expecting just to get advice. I was very happy to know that this is covered in my platinum care package. I read over the fine print with the phone rep and found out a couple other things were covered. The actual repair was done really well. There were even cracks in the chimney and they were patched for free.

My care package (SHW platinum) has given me a real peace of mind. My story revolves around my baseboard water heater and how it failed to get hot. A plumber was submitted for my claim. They came on time and with all the necessary parts and tools. They did the job in an hour by draining water and fixes a couple other points at the time explained to me. I feel this gave me good value.

Select Home Warranty was there for my satisfaction. Sadly, the company they hired was not. Select fired them and sent me another technician in 24 hours. This company was excellent. Select paid for the additional costs and called me back to make sure I was satisfied.

SHW has not the greatest hold times when I call to make repairs. Beside that I don't have any complaints. They get the job done with knowledge knowing technicians and that is what really counts. Repairs I have done were things such as my roof, plumbing and electric box in the basement.

My water heater leaked and made a huge puddle. They helped me on the phone all the way up to when the plumber came. He was licensed and fantastic. 3 hours to get everything under control and repaired. Select called me back and asked me for my feedback and I told them how glad I was that I signed up!

After 10 days of waiting for Select Home Warranty to return my request for repairing my Washing machine They informed me they could not get a repair man until after the first year, but I could get it repair myself and pay for it and they would reimburse me. I had the repair call them and he said they ok it and I called the next morning as ask if everything was ok with the repair and would they pay for it. I was assure all was done correctly and they would reimburse me for the repair. I told them it was the first time doing this and I wanted to make sure I was doing it right. I was told just to send them the bill that the repair said he had ok with them and they would send me a check in the amount $503.94. Now they are saying they only want to pay me $125.00. I am so disappointed in this company. I would never recommend them.