Select Home Warranty Reviews

I called Select Home Warranty on behalf of a client who was looking for better coverage than American Home Shield. (They are the company recommended by my associates as a licensed Realtor in NH and I have used them many times.) I found SHW online and had great reviews! I spoke with Fred and he couldn't have been more pleasant, informative, and helpful. I ended up purchasing a 3 year contract for my OWN home. Much better coverage, better service, lower price - excellent experience as a new customer. I will be recommending SHW and Fred to all of my clients from now on!

Me and my wife are now disabled so we have to watch our budget now, after being with your old warranty company for 17 years they couldn’t help us at all other than removing some of our current coverage so today we sign up today with Greg **. from Select. He was great with his Customer Service! Now we’ll have to see what happens when a work order is needed in the future, but now so far so good!

Mr. ** was very professional and very informative. He answered all my questions in a timely manner. I feel that the deal he offered me is going to work very well for my family. I’m looking forward to a problem free year in home maintenance. If all goes well I will definitely tell my friends about the services that you offer. I felt the whole process was very easy to deal with.

Sprinkler system repair. This is my first experience using this service. Up to this point they have been spot on. Will add to comments later if the company that I have been referred lives up to its end of the bargain. Customer service was receptive and efficient. Gave me the name of a reliable local company to handle my repairs. Review of the local referral is another matter altogether. If they perform up to the standard indicated by Select Warranty, then we can give all 5-star.

My customer representative was very helpful. He explained everything in great detail... He was very knowledgeable. I'm so glad that I picked a great home warranty company!!!! Just knowing that a service technician will be local is very pleasing. With my last home warranty company, the technicians would come from Louisville or even Cincinnati. Those guys did a poor job. Frankly... they just took the service fee and toyed around with whatever needed to be fixed. Sometimes the service guy would have to come back two or three times to get it right.

I had a simple tub drainage issue and filed a claim for a plumber to unclog the drain. This has been the most horrible experience ever. The first contractor Select Home warranty sent came promptly to help but SHW denied them from doing the work saying their cost were too high. I had to wait two more days for another assigned contractor. This contractor never called me and when I contacted them the plumber told me they no longer do business with Select Home Warranty because of an ongoing dispute.

Staff was professional and helpful, they were able to resolve my issue in a satisfactory manner. The problem was caused by a misunderstanding of the coverage parameters. The staff reviewed the contract with me thoroughly and we discovered the issue. They were then able to provide a resolution that was appropriate for the problem. I was satisfied with the resolution and we now have a claim that will be handled. I hope that any future issues, if there are any, can be resolved in the same professional and positive manner. Thanks to the Select Home Warranty staff for all their assistance with this issue.

I just spoke with Kevin **, and he was very friendly and very educated regarding my questions on Select Home Warranty's policies. Kevin went beyond my questions and took the initiative to assure I had the best value for my money, as well as did his best to accommodate to any restrains I had as a customer. Thank you so much Kevin for all the hard work that you do, I appreciate your time and effort.

A very Prompt response to our needs. Our Air conditioning unit started humming and then went out: naturally on one of the warmest and muggiest days of Spring. The Customer service representative was very understanding of our immediate needs-and emphasized with our concerns. She will put in an emergency request as my 86 year old mother has a difficult time in the heat. I received an Email almost immediately identifying a claim has been submitted and a company will be assigned within 48 hours. It usually much sooner to receive a response.

Filed initial claim over 10 days ago. Claim was validated and contractor was sent out. SHW then denied the contractor from doing the work because the cost exceeded their guideline. Assigned another contractor days later who refused to book an appointment with me because they said "we are having issues with this company and are no longer accepting work from them." I have called repeatedly and said it will get resolved. The final straw is now I have received an email saying this is not covered in my contract after they have approved it twice and it clearly stating that it is covered in my contract. This company is very unhelpful and I am seeking a full refund of my recently renewed contract with them.

Toilet blockage. I was very satisfied with my experience with the claims department. They sent me over an email right away. I am waiting for the rest of the process and I am hoping it will be dealt with in a timely manner. This is my first time with a warranty company and I have been hearing really good reviews about the company so this is my first time filing a claim and I hope it goes smoothly.

Representative was nice but sounded like a robot reading from a book of excuses. If I paid over 1,000 dollars for this protection plan gentlemen told me it would take 24 hrs to have it fixed when bought warranty. Made claim on 4/28/19 at 9:30am. Received phone call from contractor on 4/29/19 at 8:30am. Was told cannot come out until 3 days later on 1st or 2nd. That is 4 days out????

I applied for a home warranty online. The following day I received a follow up call. The caller was courteous and professional. He left me with a contact number if I should have any issues. In that I had just cancelled my contract with American Home Shield due to lack of service and lack of any follow up to calls regarding issues with service this call was appreciated. All companies are good in the selling phase. It's the actual follow through on service that is what is important. In that I have not used this service yet. I cannot comment.

Samsung washer will not spin. Call was answered on a Saturday night at 10 pm. Excellent. Response was reassuring and accepting of responsibility for disciplined follow up. Also able to speak with an individual on Sunday although I was disappointed to learn that dispatch was closed on Sundays so my need for a repair technician would not be scheduled until Monday. I had hoped to get the washer repaired on Sunday. The key now is to get a qualified repair tech here soon.

My A/C unit would not come on. I called for a repair. I was pleased with the time I was on hold. I waited for less than 2 minutes before I talked to someone. They took the time to understand my problem. I was informed of the steps and what to expect. At this point I am pleased so far. Now waiting on EMAIL for the repair appointment. I was told to expect a EMAIL with the name and contact information. When I get the EMAIL I am to call and set time and date for repair. This is great so I don't have to make repeated calls to set time for the repair to take place.

My A/C unit was not blowing cold air after starting it up for the summer months. I put in a service request via. email. I rec'd a prompt respond to my request and a contract was assigned. The contractor came and checked out the system. He checked my filters, which were fine and then checked the system with his gages and noted that it was low on Freon. He added a couple of pounds of Freon which got it working properly.

Sam was the agent who assisted me. He did an excellent job providing the details of the coverage. He was professional and courteous. Sam also, shared the 3 and 5 year extended policy and went over the benefits of it. I will be taking out a 2nd policy on another home we have as well. I was recommended by my sister in law and brother and I’m glad they did. I would have no hesitation to recommend to my friends.

I spoke with Sam ** and he was very thorough explaining everything to me. I feel confident that I chose the right Home Warranty company. I hope that I don't have to use you but I feel secure in knowing that that there is a company that is there for me in case repairs need taken care of. There is only one income in my house and my money only goes so far and this is great peace of mind!

I had an issue with my car garage door. I have had to call multiple times to get a help. Customer service was very helpful in attempting to find someone available however it felt there is a lot of lag in the process to find someone in short notice. They assigned one person who later told me was out of town for 4 days - it should have been known to SHW before he was assigned to me. Overall happy with the effort but not very happy with the result.

I just joined Select Home Warranty on 04/27/19. I received a new customer call back call on 04/28/19 in which the advisor was very professional and informative about Select Home Warranty and he answered any questions I had at the time of the call. He informed me on where to find the phone numbers and who to call if I have any questions. I would recommend the Select Home Warranty to my friends and family.

Sol **. was very helpful at explaining the home warranty details to me. He took the time to listen to all my concerns which such if an issue occurs on the weekend am at going to be able to get hold of someone to help? He assured me that won't be a problem. I can now sleep without worries; knowing that a reliable technician will response to my call. I will recommend a friend for future references, you can count on me the favor. Thank you again for your help...

Oven repair. Spoke with Gabriel on the phone concerning my appliance repair and he was very helpful. He was very pleasant on the phone and easy to talk to. He said he would contact a supervisor for me if my technician would not contact me within 24 hrs. So, if the technician doesn't contact me tomorrow for repair on my appliance I'm hoping a supervisor will step in and get it done quickly due to the fact that I need this appliance working. Hopefully it won't take several calls for a response. Thanks Select Warranty, Trusting in your integrity to get the job done.

Do not get them. I called and submitted a claim online. I never got a call from a technician. I called 3 days later. They said, claims can be made after 35 days. I told them their rep to me 30 days and they had already taken my second payment. I still have no hot water. Rude people and cheap labor employees. Never used this company again.

The caller was very persistent with the sale and still got the address wrong. Listening is very important when trying to sell a product over the phone. The caller repeated the correct address but the contract address is wrong. I will be calling customer service to make sure it is corrected. Sometimes there is an issue with getting information corrected after contract is generated, I sure hope this will not be a problem or I will have to cancel the contract and go with a different company.

Never received my welcome packet, despite two phone calls requesting it. Five months in, my HVAC has died. It’s been two weeks today. Still no repairman to come look at it, it’s hot and we have no AC. I have to pay the $80 for technician to come diagnose the problem. After that, I am not sure how much they are going to pay to repair. I may be better off without the coverage, am not impressed so far. Without my welcome packet I am flying blind.

I am getting a Great price for coverage plan receiving. Good customer service. This is the second home warranty company I have had. I have had way less wait times to speak with representatives when calling customer services and representatives seem more knowledgeable. They try and make sure they understand issues before submitting claims. Claim process takes a bit longer than I'm use to since it's mostly done through email. I would still recommend this company to anyone.

Overall very happy with the rep. I left American Home Shield after 2 years - Hope the service will be as good if not better as I have not had any issues with them. Price with Select Home Warranty is extremely aggressive with coverage - Ended up getting additional 6 months for free with 3 year agreement. AHS kept raising the rates every single year - This way I don't have to worry about it for a long time.

Noticed room temp in the house was reading 76 degrees and the thermostat was set for 70 degrees. We reset the system and went outside to the heat pump and noted the compressor was not working. I called Select Home Warranty and reported the problem. I was notified by e-mail the same day of the name and number of the service company handling our claim. We contacted them and they came the next day to diagnosis our heat pump. The problem was identified and the required part was ordered, Select e-mailed me that afternoon to tell me our claim had been approved. This was a seamless process and I am completely pleased with the service provided.

We are pleased with the service we received. Bruce was very helpful in explaining coverage and getting us set up. He patiently detailed the parts of the contract and walked us through the process. He addressed our cost concerns and encouraged us to consider all options of ways to pay. When I told him I needed to discuss the information with my husband before purchasing, he did not try to bully me into signing up and then cancel if we didn’t like what we saw. We look forward to working with Select Home Warranty and Bruce- when we need it. Thank you, Bruce.

Well first of all the customer service individual was polite and I could understand him. He made sure I understood the process, although later my claim was denied which I also understood why, which in some cases in the 30 months I've used your service I couldn't understand, but now I see some things are not covered so I need to ask why because maybe you provide additional coverage for a separate price which I understand.

I have been trying to get my septic tank fixed for many many months. I selected a tech (Richard ** and sons). They have not returned to do work even though I have called them several times. I talked to Max, on 4/22/19 at the warranty company and he called Richard septic comp and is now getting new tech to come do the work. First time this warranty comp has sent me a follow-up email and helped me. Only issue now is I was suppose to hear in 48 hours about the new tech and have not heard and it is now 4/26/19 so I have to follow-up with the warranty comp. My major issue to date is I have to always follow up to get any action. So my stars are based on experience to date. Max was one of the most responsive representative to date.

Select Home Warranty sent a great HVAC technician who found the problem and corrected it immediately for us. He let me know exactly what was wrong and made sure it was repaired. The process was efficient and thorough. I really appreciated how I was treated and that my claim was covered. Getting the home warranty was a good decision for me. Select Home Warranty did what they said they were going to do with helping me fix the problem I was having. Thank you!

A/C making an unusual noise. Not sure what part is making the noise, could be the fan or motor. The questions the customer service asked me seem to be answered by a technician as I can't even see under the lid of the unit to determine what is causing the issue. I've never had a pleasant experience with SHW, always stressful communicating with their claims intake specialist too...difficult to understand, background noise and "I'm sorry about that" seems to be their catch phrase to any question!

My heat pump was not working to produce heat, therefore, I contacted my home warranty (Select Home Warranty) provider for a service call. I received a quick response from the warranty customer service department who quickly contacted their HVAC vendor to service the unit. The problem was diagnosed in less than 10 minutes and repaired within minutes thereafter. I was amazed at how quickly I received resolution. My wife and I were very satisfied with the service we received! We were happy that we purchased a home warranty plan through Select Home Warranty.

I spoke with a representative who answered all of my questions in a clear, concise manner. The process was quick and easy and I now have a great home warranty policy on a home I am in the process of buying. I feel much more comfortable buying my resale home knowing I have this policy that will cover ALL of my appliances! Knowing I can have a technician at my house within 7 hours of any appliance failure is a huge plus and the 24 hour, 365 day claim center provides a peace of mind I desperately needed!

This is our first time using the home warranty so we were not sure what to expect. I called about our A/C not working. Someone was dispatched same day. Unfortunately the part is not available. The repair tech said it would take 48 hours for the home warranty company to approve the repair and then the part would be ordered and would not be in until some time next week - he couldn't say when. So looks like it will be warm for a while still.

Customer service was great! The price was very good! He explained everything that was covered. The coverage was a great value. I had shopped for coverage with everyone. This is the only warranty company that I found that would even cover roof leaks! He even held on the phone for me for ten minutes while I had to help my elderly father to bed. I would definitely recommend to a friend. Thanks so much for such an excellent affordable value!

Great experience! While sale started out feeling pushy- Fred was patient with me and wasn’t pushy in the long run. He waited for me to get my purse and helped to get me the best deal- better than online! I would work with Fred again. Ended up going with the platinum plan. Hope that if I have to use the service that the experience is the same.

I was satisfied with Select sending out a repair guy in about a week or so after I made the claim! But not happy with the service guy that came. The first one said it was the pump and needed another one. Ordered it. A second one came to put it on and said the first one was new and didn't know too much and said it wasn't the pump but put it on anyway and that it was probably the way the clothes were getting unbalanced in the washer!! Don't believe that! still checking to see what's going on with it!

I was misguided with the reviews that Select warranty has. This is the first time I tried to change my warranty company to save few dollars and I got my lesson. Select warranty dont let you open a single claim when you have multiple appliances or things need service. You have to open separate claim for each item and pay deductibility for each item separately. Not just that I got this warranty less than 6 months ago and now unfortunately my a/c condenser leaked and ice maker not working so they made me open separate claims and end up rejecting both the claims saying they don't cover those 2 items, I have to pay $39.99 extra to cover ice maker. I have been with AHS for last 7 years and never was my claims rejected with that silly reason. Beware with Select warranty... Read the disclosures carefully before you go to SELECT.. I say do not go for SELECT warranty...

We received a fast response from Select Home Warranty about our Claim regarding the Air Condition system not cooling enough. Information was provide over the phone and we received an email confirming that our claim was properly considered. The made us aware that this process usually takes up to 48 hours, and an email will be sent to us with the Technician's information. They mentioned that a local technician will come to our home to diagnose our Air Condition system.

I never knew about home warranties until I saw an ad on Facebook about Select Home Warranty. I got an amazing deal and they worked out payments. Definitely would recommend to anyone. If you think you can’t afford it, they will work with you so you can all while ensuring you get the coverage you need. The customer service was amazing and so helpful with all his explanations of the coverage, how to submit a claim and everything in between.

I was very pleased with how quickly SHW got back to me once I opened a claim. I was informed with each step via email and was told what to expect next. I received a courtesy call to let me know That the technician was at the appointment before mine and when to expect him. The service technician was very friendly and was able to complete the repair with no issues. He left his number in case there were any issues. He left the area clean and put everything back the way it was.

I got a warranty with Select in January - my heating system stop working. I contact select to put in a claim. My granddaughter lives with me. Select did nothing for the whole month. My granddaughter ended up with the flu and I got sick as well. I continue to call about getting the job done they continued to give me the runaround. Finally they sent out a contractor. They said due to the Freon leak in my heater they were not covering. Mind you this is now April almost May and when did electric heating furnace start using Freon. They don't care if you cancel your contract because if they can get a million people to sign up they made millions of dollars. What you need to do is join next door in your neighborhood and tell your neighbors to beware and check out their bad reviews on BBB which I should have check out before I got them. I will pay to have my furnace fixed and get a better home warranty company next - I will do my due diligence.

I contacted Select Home Warranty on their website for a quote. I was contacted immediately by Sam **, but missed his call & had to call him back. He was very courteous and professional. I told him about the contract my friend got from this company and he was able to accommodate me with the same contract. He also informed me of an upgrade available to me (which I did not take but it sounded very good!). I will recommend this company to my friends, but also want to wait and see how my service calls are handled. Sam gets 5 stars from me for his help!

Everyone I talked to was very pleasant. I haven't had any service calls yet. I can't let you know how they were if I didn't have any! When and if I have a service call I'll be glad to let you know how the experience was. Thank you. Bruce

The Customer Care representative I spoke with was very polite and all questions answered, very satisfied. His name is Abraham **. I am looking forward to using Select Home Warranty as my home coverage this year. I've had other home warranty companies in the past and will certainly make comparison when and if I use Select Home Warranty for my coverage needs this coming year (hopefully I won't need your services), but if I do, I will make the comparison at that time. I would definitely recommend Select Home Warranty coverage to my friends.

Call for washing machine service and assigned contractor was giving bad service. Claim department associate was very helpful and a understanding. He took quick action and assigned a new contractor immediately and wave the service fee. Awesome!!!

I submitted a claim as our furnace was not working and SHW set us up with a contractor. I spoke directly to the contractor to schedule a convenient service time, they were very flexible with their hours. They came out and took care of the problem very quickly and our heat has been working fine ever since! SHW made this whole process very easy and painless, happy I purchased my home warranty with them for sure!

It is good to have a peace of mind knowing Select Home Warranty is there to help you with major home equipment repair and or replacement. Customer service was very helpful in determining what plan suits your needs. I have coverage for any major equipment failures for my home. They even gave me a few months free. I would definitely renew when it come time. Hope to do more business with you! Thank you for your help!

The agent that I spoke with while trying to decide on a home warranty, was knowledgeable and very helpful. Hopefully, this will be a great experience for us all! I am looking forward to having a home warranty company that actually cares about its customers and strives to give the best service. The other companies I have dealt with only want your money but do not want to have to fix or replace anything. I am one to give my opinion and when someone doesn't live up to pretty high standards, I let my friends know. Best of luck to you and me both! Thanks!

Garage door opener needed repair and this was handled in a professional and timely manner. Chose Select Home Warranty on recommendation of friends who are also very happy with their service. Would recommend this home warranty to feel worry free on owning your home. Select Home Warranty gets great reviews online. Just renewed again and added my spa to the contract. There are also multiyear discounts and well as discounts on referral of friends. Strongly recommend this vendor.

Very courteous and professional when talking on the phone. They were easy to work with. Answered all my questions. They gave very good advice when asking questions about different properties. I have had several Home Warranty companies in the past and this company has the best customer service so far. I feel they will handle any issues that may come up. I checked several other companies and they have the best online ratings which is important to me as a homeowner. I would recommend them to friends.

I was pleased with the way my claim was handled. I had to call someone immediately to repair my garage door. So I filed the claim and I was notified that it had been approved. I was very happy. I am a home owner. It is the first time I have filed a claim on my insurance. I have have had the policy since October 2018. I am thankful and for the manner in which my claim was handled.

I have thought about purchasing a home service plan for years and finally decided to make the commitment. After researching my options on the internet I decided on contacting Select Home Warranty. I ended up purchasing my policy from Daniel ** with Select Home Warranty. He was very professional and answered all the questions I had to my satisfaction. He also explained the coverage and options to my satisfaction. I would recommend Select Home Warranty to my friends and family.

We were having an issue with our dryer and the repairman not repairing the issue and the company did a good job of fixing the issue. They called us back as said they would. It was done in a timely manner. The customer service representative was polite and courteous. The hold time was reasonable. The cost of the deductible was fair and reasonable. We were disappointed in the repairman himself but the company was quick to replace the repair company with another company.

Very easy and was willing to negotiate. Was also willing to over many different options so I would have more than one option. Not to mention, was also willing to start my coverage sooner because I was in a good area. I also looked these guys up and they were very reputable. At the end of the day, I felt good about the selection and look forward to many good years of coverage with these guys!

I am supposed to be a VIP customer AND this was supposed to be my first experience with Select Warranty. Sales support submitted a cliam in my behalf and it has been over two+ weeks and still, there is no technician. I was told by sales to be patient when the email says, a technician will be assigned within 48 hours. I have spoken to Claims, one technicain who was assigned. When I speak to the technician, he says, he has not received any authorization from Select Warranty and that he will contact once he gets the work order. Extremely poor response and support and just a run around. I have paid over $1,600 for a 5+ year service and signed up in March 2019.

Great friendly service. I was called back promptly and got an email verification immediately after speaking with a representative. I originally put the claim in online. The representative called me the next morning. My tub is clogged on the first floor. After running the water for a shower I end up standing in a tub full of water. I researched it and was told not to put store bought chemicals down the drain. I am glad I was able to reach out to my warranty company for help.

Dryer not working. The assigned repair company refused to travel the distance. They said they would find a different company in another 24/48 hours. I will use my own technician since they could not find a service provider the last time I needed an appliance serviced. I was told that most folks here do not want to provide service for home warranty companies because they take so long to pay them. They said it was not worth it.

This is Cesar ** just to say Thanks for your help to show me everything about your service and price and help me to pick up the best plan for me and my budget. Very nice person on the phone. Friendly and give me the best offer. I happy in all. I hope we never need something but if this happened I have someone come to my rescue. Thanks for all. Good service, good plans, good price, good coverage. I let know my family and friends about this. Please still working hard and with nice service. I hope we still together for long time to do business.

This Home Warranty Company seemed to cover the items I needed at a fair price. The rep I had, Bruce **, seemed to know the plans and the promotions that were available for me. He tried to get me the most items covered at the best price along with discounts that I might qualify for including Senior Discounts. Bruce also introduced me to a plan that would give discounts if I was covered for 3 or more years. A great deal. Thanks.

Jeff was friendly and forthcoming, answered my questions and was helpful in securing a contract for both sides of a duplex. Pricewise you all beat the competition by a considerable amount, and the service call amount is less. I hope I won't have to use the service but am confident you will help me fix any problem that occurs. That I can get this coverage for a duplex at such a price really helps me.

Rep was very professional and informative. Very patient and took his time to answer all of my questions. I was very satisfied with the reps knowledge of the different coverage and the difference types of discounts I was eligible for. He made sure he discussed how this company is different and provides better coverage and prices over other companies and also offering the additional roof leak coverage for no additional charge and for the life of the policy. No other company I reviewed offered this coverage.

Called customer service to report a problem. They were very efficient in taking my information and told me I would get a call within a day. Within 24 hours I did receive a call to to set up the service appointment. The service company was very prompt and was able to fix the problem. I was pleased with both customer service and repair. The service repairman was knowledgeable and was able to answer my questions and concerns. I would recommend them and use them in again in the future if necessary.

Claim was denied because they don't replace whole systems in the first 30 days of coverage (which actually starts 30 days after you pay). We called and a tech came out and said the water heater needs replaced. It's one of three in my home heating the water. Select Home Warranty sent me an email saying it was denied because it was an entire system. When I called and asked for clarification the customer service representative said what they meant was that they don't replace anything in the first 30 days (which is actually 60). I don't care what they mean, they need to hold to the agreement. Then they conveniently couldn't find a supervisor when I asked to speak to one.

Abraham ** was professional, courteous and very helpful. He figured out exactly what type of policy I needed and worked out a great price. He was not too pushy or aggressive either. Just the right amount of sell! We even made some small talk which made the process all the more enjoyable and fun. Thank you again Abraham. Finally I would like to say that American Home Shield is the type of company that will double your rate and go time and then deny all of your claims. I was initially happy with them but they proved that they have no intention of actually service in your property when there is a slight increase to their balance sheet.

When I purchased Select Home warranty, the sales people were so sugar sweet and "accommodating. After placing claim for service on my heat pump, things changed. I was assigned to Heat and Air Co. and made appointment. Phone number given for H&A Co. was **. The tech was 2 hrs late even after I called to confirm. While there, he examines the wrong out door unit (red flag goes up). He tells me he has to send someone to diagnose the problem. The cost for the diagnosis would be $325 dollars cash. The "SHW does not cover diagnosis" he tells me (red flag). The service call would be $60 dollars. I agreed to pay the $60 and put it on my credit card. "We do not accept CC nor checks" I am told. "Only cash". (red flag.) Then he wanted me to give him my password to my bank so he can get the money himself. I PROTEST!

I have placed a call for a failing washing machine. The reps handle business professionally. I will review further once the process is complete. My first experience did not go well. I called for repair.. Was given a claim number and never heard back. After I called to check status my case was listed as an exclusion. I understand that... but it was the waiting that I was not happy with. I could of called a tech. to repair AC instead of waiting for SHW to let me know it was not covered.

I placed a claim online for our pool pump and heater. I received an email to contact the company regarding my online claim shortly after having placed the claims. When I called the customer service representative was helpful and courteous to go over the claim I had submitted online. I was not on hold long and I was made aware when I was going to be put on hold. I was told I would receive an email within 24 to 48 hours from the phone call. I received the email confirming a technician will be out within 48 hours of receiving that email. I have been satisfied with the service thus far and hope it continues as I will be more apt to sign up for an additional year. If the service remains helpful, courteous and useful.

I am wondering if you are ever going to send us anything in the mail, like a contract or anything, all we have is an e-mail you sent us and that is kind of sketchy, my wife called and talked to somebody that said they would be sending us something, but as of yet-nothing. Every day my wife says- "You got ripped off again you stupid idiot, how many times do I have to tell you don't buy anything on the internet?"--just sayin'.

The process for signing up went smoothly. Haven't had to make a claim yet. Other companies tried to use high pressure sales tactics. Luckily I didn't have that experience when using this company to purchase a home warranty. I will have to see how things go when I have to submit a claim. At this point I've just purchased the warranty. My experience so far has been satisfactory. We debated whether it's worth the cost so we'll have to wait and see.

Without even discussing my options and/or sending a technician, they decided that a limited reimbursement was their choice. Their response is "You have been approved for a cash reimbursement in the amount of $125.00, which you may use towards repair or replacement of your current unit. After a Review of the information and diagnosis relating to your claim, it has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. Please see section 8 of your policy." So, after paying my contract fees, I now have to pay for a new microwave and have a technician come and install the unit. Where are my savings by using this company. I will be requesting a refund on my current contract. Buyer beware. Read all sections of their contract, not just the item coverage.

Many loopholes in policy that allow them not to pay for services. Significant (more than promised 24 hour) delays in service. If a washer breaks then the dryer is not covered. This is almost a scam but it isn't. Claims people are abroad so timing of phone calls and emails isn't great. They don't pay repair people very well so most local shops don't want to work with them. First few months aren't covered and are considered "pre-existing".

We were looking to compare rates to our current home Warranty policy that is about to expire and was empresses with the information on Select Home Warranty site. Zachary was knowledgeable regarding cost of policies and what they cover as well as service call price. He answered questions regarding coverage in our area. He was polite and personable as well. Before ending our call he provided our policy number and his contact information. I feel we we are receiving great coverage for an excellent price. I would recommend to friends and family who are looking for home warranty coverage either new or considering a change.

My experience was very pleasant. Richard make it a walk in the park renew. We have been very happy with service over the past year and have renewed our warranty service. We had to use our warranty on 2 occasions last year and each experience was more than pleasant. The companies used were professional and the servicemen were professional. I would recommend this warranty company without hesitation.

I noticed the paint in ceiling was cracking and got on stepstool to see if the drywall was wet and it crumbled in my hand. I immediately knew there must be a leak somewhere on the roof as it was directly above. I contacted Select Home Warranty and filed a claim and they indicated that depending on the damage they may not cover it. I was contact 2 days later with a contractor but the contractor phone number was incorrect, so I requested another contractor. The next day I was emailed another contractor. I was eager to get an appointment so I contacted the contractor and he sound a little confused at first, but said he had received my information and schedule my appointment for the following week.

Thanking Zachary ** for all his help and answering all my questions. I was attempting to decide which company is best and affordable for homeowner warranty. The ease of ordering and setting up an account was very efficient and quick.. 10 Star Service. Thank you again. Just a small note I prefer to write a small review and making a minimum is tedious. Once again thank you for offering what appears to be a good warranty but lessen the burden of the review.

I purchased this warranty as they had high rating and great reviews. I have since learned they give away free months for a good reviews. The sales guy was super helpful and really sold me on how great this company is. The company is very slow moving. Slow to provide technicians to fix problems and reimbursements. Claims specialist aren't able to provide help in speeding up the process. I turned in a reimbursement invoice a month ago and I am still waiting for them to send me paperwork to just start the reimbursement process. We have had to install our own equipment, and hire our own technicians. We will not hire this company again. I wish we had never purchased this warranty.

I was a little disappointed that our dryer repair was not able to be completely covered, but the cash disbursement that we will receive will definitely help us get it fixed. It is something that our family definitely needs. In the past Select has come through with repairs to a couple of our appliances, which we truly appreciate. I would recommend this Home Warranty company to my friends and family in the future. Thank you. We appreciate your help.

Sham of a policy. Do not use Select Home Warranty. Every claim we filed, they found a loophole to deny coverage. They sent multiple technicians who were unqualified to been troubleshoot and access the damages done during our coverage period. Due to my dissatisfaction the claims department offered two additional months of coverage as a courtesy to me, they are now denying any conversation took place.

Leak from the dishwasher. I called Select one day to report the leak. (This was my first problem since I have the warranty.) The next I got a text with a notice that my claim had been assigned to a contractor along with all their information. I called the contractor who had already tried to call me and set up a time. The contractor was great very professional. He found the problem and called back to Select to get permission to buy the part needed for the repair. The job has not been completed yet but I am confident it will be. So far the Select warranty has worked out as I would expect. Thank you so much. Frank

Process was a bit long with the repairman stated that it was a lot of repeated questions and difficult to deal with the customer service person. Payment only covered half of the total repair cost. I am not sure that I have actually seen a return on investment into the warranty?

Dishwasher. It has taken almost a month to get out a second tech to look at it. I had to a for a supervisor to get a second tech out now. I’m waiting again to get it fix/looked at. We will see how this goes but if not fixed I will ask for a full refund and find another home warranty company to salve the problem. I’m hoping we can resolve and stay with the company I’m with.

SHW was quick in replying to the online claim. They required a phone call to follow up. It was about a 5 minute wait to have my call routed, but the customer service agent was pleasant and helpful. The plumbing contractor was excellent. Scheduling was only a day out. The plumbing contractor used texting software to confirm appointment and to notify of the location of the plumber the day of service. The plumber was prompt, courteous, clean and thorough. He did SHW proud.

Sam called while I was reviewing the options on the website and walked me through everything. He was very helpful and accommodating and answered all my questions. We are selling our house soon and are on a tight budget but he offered me several options that saved us a substantial amount of money. Excellent customer service experience. Will recommend to friends and family. Thank you for your help! A+ + + +.

Richard reached out and did a great job of explaining the different options. I feel confident that I will have great service with Select Home Warranty. I was able to get a warranty for my home for fourteen months as to a traditional twelve months. I am hoping that if I have an issue that the contractors that they work with are reliable and trustworthy. Thank you again for providing me with options that meet my needs. At this time, I would recommend Select Home Warranty... Time will tell.

Was not aware that there was a 30 day waiting period. No one told me and I was only able to get a copy of the warranty information after making this claim. But thank you the same. Had I known this I would have waited. I had to request the policy information multiple times. Did not understand why it was a problem getting someone to forward this to me since I was told I would have in a couple of hours after I enrolled.

Technician decided that a 15 year old circuit breaker was improperly installed. Screws were loose. I guess he’s a time traveler. The company would not cover the repair. Also it took nearly an hour for him to get through to the company sitting in his truck. Time I had to eventually pay for. I’m very much not satisfied with the company. The electrician was great and did a good job. He is a good find for future work.

The gentleman on the phone was great. Problem is this is the second time in 2 months I reported the problem and a technician never came out. But the gentleman did give me his extension to call if I don’t hear from them Thursday. My stove only has 1 burner that works. The customer service was wonderful but unfortunately so far the product IE the service that fixes my appliances hasn’t worked as of yet.

Fred was the gentleman that called me. He explained the warranty to me and stated all the benefits. He did not pressure me or make me feel I had to buy. I listened to him and he convinced me that this warranty is a "Good Deal". I like that the company will provide their servicemen as I have received very poor service from servicemen since moving to Texas. This will give me some faith that the service will be satisfactorily completed.

The Select Home Warranty agent was very helpful in offering me an array of plan options that would help me reduce my costs, extend my time, and decrease the on-site service fees. Since I am a new customer and must wait at least 30 days before using this warranty service, I am unable to evaluate actual repair service at this time. Perhaps, at some future time, I will have an opportunity to evaluate the delivery of services.

I have been paying Select Home Warranty since October 2017. Tried to put in a claim on my refrigerator (ice maker not working) and while it is listed on the front page of my contract as a covered item, Select Warranty stated it is not covered. So, I put in a claim on my toilet (leaking water at the base). I place this claim online (as they advise you to do) on Tuesday, April 16th in the morning. I get no response whatsoever from the company, so on Thursday, April 18th, I call to find out the status. The gal that answers says, well we need more information from you (please know I was extremely detailed in describing the problem). I asked what is the purpose of entering a claim online if nothing is done about it and no one calls you to get the same exact information as reported. They just answered, this is how it is done; we always need more information.

Horrific Service. I had our sump pump go out over the Easter Weekend and called Select Home Warranty on Sunday to report issue. I called in at 1:43 pm and spoke to Oscar. He asked what the issue was and I explained that the Sump pump quit working and the lower level was filling up with water. Approximately 13". He informed me that he would place call on a priority and that I would hear from someone that day. Never heard from anyone so I called back on Monday at 9;21 am and spoke to Justin and informed him the situation and that no one ever called or emailed me back. He then said he would place on priority.

My furnace began to make a lot of noise and the furnace would stop and make humming and buzzing noises. I filed a claim and it was 4 days before a technician came. When the technician arrived he said the furnace needed 2 motors. He had to call to get authorization to make the repairs. He said he would have to go back and get the parts and would be back in 48 hours. After he left, I received an email stating: "After a review of the information and diagnosis relating to your claim, we are requesting that you supply pictures of the unit in question. They can be emailed to claims@selecthomewarranty.com. We are also requesting any maintenance records you may have on your unit (i.e. maintenance records/reports, repair records/invoices, etc.)" After all this I called a local furnace repair service. They said it was just one furnace fan motor which they repaired within an hour. **

My hot water heater went out on Easter Sunday. I called Monday afternoon to file my claim. After filing my claim I was advised I would receive an email from a claims specialist advising of my service provider. Within 15 minutes I received an email advising the issue was not covered. While I do appreciate the promptness of the response, I was disappointed in the response. I was denied service and referred to the terms of my policy which indicated that the issue was not covered. The specific policy portion indicted to review does NOT indicate that leaks are not covered. I guess that I will now have to hire a plumber to come fix the issue.

All in all it was a great experience talking with Jeff! Was polite, answered all my questions and concerns about the Select Home Warranty plan for $45.00 a month. I would recommend this to all my friends and people I know. This is a great price and value. Couldn't ask for anything better. I plan on keeping them for years to come. I can't believe how cheap the price is. If Select is as good as they say they are about repairs and only having to pay a one time service call this is the best Home Warranty I have ever heard of or seen. Thanks again Jeff!!

This was an Excellent and fast service that they provided. The claims process was easy also. The electrical company contacted us right away. They were friendly and prompt. He solved the issue and made things smooth and easy. Thanks to my home warranty for connecting me with the electrical contracting company. Superb service and outcome. I was not charged anything extra except for the service charge. So, I knew exactly what the cost will be. They delivered as promised and we will use them again.

Ray was very helpful and very responsive, When I told him I couldn't talk and please call me the next day he didn't push the issue he did as I asked. He was very courteous and explained everything concisely. He took the time to explain and find the best option for me. I would and have recommended him and Select Home Warranty, now I know I haven't used the service yet, but I am hoping it is as good as it sounds. I will let you know.

I recently purchase this home warranty after shopping around for a cheaper provider. Although the trip fee is cheaper you get what you pay for. I have had to call 5 times for one claim. I've had the tech no show 2 times and a second tech cancel as he was not local. I then called back the day my bill was due (bill set on auto draft) due to the payment not processing until midnight, they were unable to take my second request as the payment hadn't processed. Never mind the fact I've has this policy for a year billing the same. Not one issue. Needless to say the leaky dishwasher cause more damage over the course of the 6 weeks it's taken to get a tech to come out. Which as of the date of this post, had yet to happen. The issue has spiraled out of control and is now worthy of a full HOI claim. Worst company ever for a first time single mom in a new state with no connections. Worst company ever.

Our home at low hot water pressure. I had to call 2 times to get the claim opened. A contractor was assigned but they never contacted me to schedule an appointment. The contractor did not contact me Within 24 hours. Called you back and was on hold for a long period of time. This issue has gone on for at least 2 weeks now and still nobody has come to troubleshoot or fix the issue. I'd like to get this problem fixed but feel like I'm getting the runaround. Also the contractor is located a long distance from the house. I was hoping they would assign a more local company that I may be a little familiar with and could get local references.

AC check. When I contacted Select warranty about my issue they immediately assigned a company to handle my issue. The company contacted me immediately and someone was sent out to assess my concern within 2 days. When the company came out I felt they took their time to assess the issue and presented themselves as being very professional. After being assigned a company I looked them up and checked their reviews and they had 4.9 reading out of 5. After their initial assessment the presented a claim to select warranty and My issue was a maintenance issue and deemed my responsibility. It was nice to see the promptness and urgency my issue was given.

I have called twice for service and both times I'm told about these exclusions that the customer is not told about at the time they sign you up. Take your payment then inform you of all the exclusions. This is not a good way to run a business, be honest with your customers up front and avoid all the frustration. I did get some satisfaction when they offered to send a service contractor out to look at the problem.

I have had one plan prior that was a horrible experience. The state of New York sued the company and I never felt so ripped off. I am anxious about this, so please be responsible. The representative on the phone was beyond helpful. So as of now I feel we have started out on the right path. If the service continues as the initial contact has then this should be a positive relationship.

Submitted a claim around midnight, I received an email that a contractor had been assigned around 9 in the morning, then received a call from the contractor himself to schedule service. Very quick assignment of contractor, received a call within 12 hours of filing a claim. The contractor was able to come the same day he called to diagnose the issue. I paid my deductible and felt I did not have to worry anymore. It was a stress free process this time around.

I contacted SHW, filed my problem online, and within 12hrs, I received an e-mail and a phone call to see if there was anything else they could do to help. They let me do the easiest solution, purchase a new disposal and send copy of receipt. Then I will be sent full reimbursement up to the pre-approved price. With it being a holiday weekend I'm sure Home Depot, or Lowe's will be having a sale. I just have to wait for the Sunday sales paper to arrive.

Having an issue with cold air not coming through. Having trouble w/ them getting a contractor, however they are pleasant, hopeful to have air soon! The first contractor refused to work with us, which isn’t a good indicator. I think I have one more day before I should hear back, so I will keep you posted. I was on the phone for a while, and I had to give my security information several times. I’m hoping it gets resolved quickly. That why I got used this company, for their quick response.

I was very pleased to work with associate. He was very detailed and offered very competitive pricing to suite my current needs. When I called back in to obtain comments on the $15k per year coverage the manager sent it right away. I am also able to make 3 payments separately to cover my coverage timeframe which is outstanding customer service satisfaction, I recommend Select Home Warranty services to anyone looking to change from their current provider.

This is the first warranty company that informed before I paid the visit fee that a particular item was not covered. Other companies would get my explanation of need and send out someone who then tell me I wasn't covered but still had to pay the deductible. That to me was fraud. Your company was clearly more up front. Thank you. I appreciate your fairness, it was a pleasure to have this degree of honesty which is so hard to find in home warranty companies.

After submitting my claim about my water heater element blowing out of the water heater tank this company says their policy doesn't cover leaks. There wouldn't be a leak if there wasn't a mechanical failure caused by pressure and the threads holding the event in place. Spoke with several different employees and the company is hiding behind the "leak" clause.

Repaired 3 electric outlets in Kitchen that quit working the breaker to be added to the breaker box to keep it from blowing the outlets again because there is too much power being pulled by microwave. Still has to be put in for microwave and you are looking for someone to do that being there is a big back up in this area. I don't know what else you want me to say. I am a home owner and happy with Select Home Warranty.

Sale was a bit heavy handed but seriously so far the cost has been well within the norm of a contract like this. Great overall product and I believe this will work well for the multiple properties it will protect in the future. I would be careful buying into any contract with a warranty company until you have checked out the local capabilities as with American Home Shield it could be days before you were able to get any kind of help or service request answered.

Oven repair. Repairman, Anthony ** has been very prompt. He has been keeping informed daily about part he ordered. Letting me know he will be back to install range part as soon as it comes in. Very good repairman. Your customer service was very prompt in helping me with my problem. Very much appreciated. I would highly recommend your company to anyone who needs home repair service. I would recommend your company to anyone needing repairs in their home.

David ** did a great job in recommending the option and value for my situation. Provided good customer service that’s hard to come by these days. I would recommend Select Home Warranty to family, friends, and neighbors. He gave me the impression that they really do appreciate your business. That’s why I decided to gives such a good rating. I received excellent service today, and it is greatly appreciated. Thanks a lot David, appreciate the time.

Mr. ** was polite, courteous and very informative. He demonstrated much patience and understanding. I am happy with the VIP coverage and discount received. The extra years contract I got was priced reasonable and it includes roof leakage protection. I had Select warranty in the past and they were very responsive, so I am joining them with my new home again. The service repair they send is reliable and bonded, I never had an issue with them. I will definitely recommend Select Warranty to friends. Martin

I was very pleased with the service provided by Belinda. She was very knowledgeable and answered all my questions in a very courteous and polite manner. She also provided me with various options along with explanation and prices. After talking with Belinda, I was convinced that I am joining the RIGHT company and plan and that helped me decide to move from my current service provider. Keep up the great customer service provided by Belinda.

When ordering the home warranty through Select Home Warranty, the first person I spoke to was very pushy and not respectful when I said I needed to see information and time to consider. He proceeded to tell me that it was "my loss" if I didn't sign up and then didn't follow up on providing the information I requested to consider the warranty. I called a second time, and the person who helped me was much better, and gave me a better discount than the first person. The BBB rates Select Home Warranty with a B-, citing complaints of poor work by contractors and not fulfilling repair/replacement requests. I am hopeful that the negative reviews are, perhaps, a factor of local contractors and not a national experience, and I am hoping the contractors in my area will do a good job of helping me maintain my home. I would rate my experience as a moderately satisfying experience, with room for improvement.

Ray was very knowledgeable and if he needed confirmation, he asked the manager. I had questions about monthly and annual rates, coverage. Ray answered all of my questions. Price: Good rate for the year compared to my current provider and 2 other companies. Coverage: Select Home was able to cover all of the appliances that we needed plus our sump pump and the radiant heating. For those that would try to purchase the warranty online; it would be nice if it mentions radiant heating online.

GOOD TRANSACTION, It took a while to get thru the process but once I made the right connections it went smoother. I have to make three calls but it was complicated by the fact that the vendor that was directed to service did not come to fix and I was told to call someone to do the repair but I would have to pay him and go thru a reimbursement procedure and it's a little bit of a hassle but it will get done.

I will say that at the end I'm satisfied. The issue I had early was with the 1st company sent out to assist me. Golden and Golden never showed up and wouldn't answer my calls. After talking to your company my situation was escalated. The company Crystals Appliance came out the same day and had my refrigerator up and running in no time. The technician was very polite and knew what she was doing. I'd recommend her to anyone and I thank Select Home Warranty for having her on your list of certified technicians.

I called to add coverage to my plan. Jeff was very professional and answered all of my questions. I have another plan currently and it is more expensive and covers a lot less. I am also happy that I can use my own service companies. I have not always been happy with the service companies that my current plan sends. That is very important and makes a huge difference. Wonderful service! I am very please, thank you.

I found all persons knowledgeable with the services provided. Explained the items covered. Described in detail their responsibilities. The proof will be when a claim is filed but given our initial contacts in arriving at our contract agreement, I have a good sense that I will not be disappointed. The ability to transact everything online is especially helpful when dealing with out of state properties. Every step in the process was immediately confirmed by email.

The agent was very helpful in answering my questions. I needed to get the order made in order to meet a closing requirement for next week. The agent explained the various warranty options and when I gave him our contract terms, he was able to find a solution that fit our needs. It was done in quick and very professional manner. I would certainly recommend SHW to future clients. I will discuss SHW with other agents in my office as well.

Sol **. provided great customer service! I'm a new customer and he answered all my questions very professionally and was very knowledgeable regarding the product/packages offered! The coverage offered and its prices are better than any other home warranty company in the market to date! I was debating on just renewing my contract with American Home Shield but I did some research online and came across "Select Home Warranty" and so I decided to make the call and see what all they had to offer and I'm glad I did! I would highly recommend anyone that is in the market for a new home warranty insurance provider to give "Select Home Warranty" a call today!

Rep was informative, answered all my questions. The last home warranty co. I was with, was very vague and I made the mistake of taking for grated their policy, without asking enough questions about the coverage, and it's limitations. Select Home is providing the coverages I need, at a fair price. I would recommend Select Home for their value, and service to anyone that is interested in a home warranty company. Before my policy started, I had to call and add on a coverage that I had forgot, and they handled that too, with no problems.

Dryer repair claim. The claims representative was clear, concise, friendly and helpful. She was informative and was able to help me get the information that I needed. I was advised that the process was to file the claim first. The next step is that I would be given a claim number. After the claim number was assigned, the company would locate a contractor to fix the problem. We would then receive an email from the company explaining which contractor that we should call. When we get the email, call the contractor to set up service.

I spoke to Isaac and was really unsure what to do. Since I take care of my Stepdad who is an older gentleman, I wasn't really sure what option to go with. I went with the 5 year program that also gives you an extra year free. I wasn't sure if I should do this, since I really did not know how long I would need this for him. Isaac made me aware that you can cancel at any time and you will get a refund of any years you have not used or you could transfer the policy to another family member. I think this is a great option for anyone. I have not used the service yet, but will let you know if I have any complaints.

I spoke with Isaac and he really helped in making my decisions on what to do. He was great to work with. Very helpful and explained everything. He also recommended a better deal when you order a longer term policy. I thought that was very helpful. I also think it is nice that you can transfer the policy to someone else if someone passes. You can also cancel at any time and get a full refund. I cannot wait to use this service to see actually how great this is.

Sent Service request for clothes dryer that was not heating. This was my first request with SHW since I became member. There was no wait time when I called---which was a great thing... The other Home Warranty Company I had for several years would have you on hold for an hour! And I have to say they were polite and helpful! I have not gotten info on who will service my dryer but will write more once the request is completed! So far---so good---and will report more at later date! I live in a remote area in SW AL so we will see if they can accommodate with good service...

The representatives were fine. The only problem I had was that I wanted to place a claim over the phone since it was my very first time using the service and I got transferred to three different representatives and still don’t know why but someone was finally able to help me. Another thing is that I’m still waiting to receive the email with the technician’s information so I can call and finally get someone to fix my air conditioner. I got an email saying that they are still trying to find a technician. A little disappointed in the waiting time and wondering how long it’s going to take for me to have air conditioning in my house.

Daniel was very helpful. He did a great job explaining all the details of the enrollment in the plan. He provided me with information about the effective, monthly deductions, policy number, contact numbers. Also, the bonus was that after the transaction was approved, I was given an additional discount considering that I really need it at this time due to a lot of other homeowner expenses. Thank you Daniel for your assistance. I truly appreciate it.

I called in regarding a Water pressure issue with my main bathroom shower head. It is coming out too fast and I am losing hot water too fast. There are no leaks that I can see anywhere and the pilot light is lit on the unit. I would like a service technician to come by as soon as possible. The customer service representative did a good job taking my call. I think only a one-time charge of $75 should be charged for having a technician come by even if there are other areas of the house to be looked at. That seems more fair than $75 for each area.

I was looking for a new home warranty because the price of mine kept getting more and more expensive. The biggest problem that I have with that is when there is nothing wrong with the house and I have to keep paying more. I also liked the fact that there is a payment plan when you do not have all of the money upfront. I had read many of the great reviews that this company received. The price was in my budget and I was extremely happy. I was not hounded by the company like I had been with some others and email correspondence was great.

We purchased a new home last year and was given a warranty with the purchase. We were up to renew so we took advantage and price shopped--Select Home Warranty offered a great price and also had a special for two free months. So, fourteen months for the price of twelve months? What a deal! We also read reviews on several companies and we saw that most of them had the same types of feedback. In all fairness, we reached out to our current home warranty company to see if they could price match and they wouldn't even consider it or offer a discount for being a repeat customer. (Again, this is my first experience with a home warranty company so I am not sure if that is industry standard or not.) Setting up the new plan with Select was easy and, while we hope to never use the service, it's is a good feeling to have that security. (And the service calls are only $60!) We will put another review in if and when we have to use them.

It was easy to sign up over the phone and the information seemed easy to discern between plans and offerings. There are many levels of coverage and the salesman was clear about the differences and how to navigate them. Appliances and other items are covered and the deductible seems reasonable. Be sure to discuss your needs and the salesman can walk you thru the options. You can add additional homes at a discount as well. The process is easy.

I purchased a home warranty with the expectation that my appliances would be repaired if broken. Upon filing a claim, the technician came to my home at 9pm at night. Advised me that the issue was the vent motor on my dishwasher. I was told that he would order the part and return to fix my unit in a few days. I didn’t hear from anyone for a week. I finally received an email from a Select Home Warranty stating that they would send me $150 to either buy a new dishwasher or to get another technician to fix the issue. When I questioned why the technician was not coming from Select Home Warranty I was informed that the calibration motor was over $460 to replace.

My air conditioner stopped working last night. It was 80 degrees in the house. I turned the thermostat back to 78 degrees but nothing happened. I turned it down to 76 degrees and still, nothing happened. I went outside and checked the breaker box and they were OK. I filled out the claim form online and submitted it. In less than an hour, I had a phone call from the Select Home Warranty agent. The agent was very helpful and polite. He was able to quickly and accurately understand my issues and helped me finish the work order application and in less than an hour, I had confirmation of the work order and an email of the company that would be contacting me.

Very Professional, Good Customer Service and is very Knowledgeable with his job. Greg allowed me to call him back and send a e-mail to me so I would be assured that this was not a fraudulent company. He was very receptive. This man needs to be recognized for his job ethics. He may not enjoy what he is doing but you would think that this is the best job he has ever had. Job Well Done.

Bruce ** assisted and provided great customer service and addressed my concerns regarding home warranty service since I had not been happy with other companies and some of the contractors (service men) sent out. He answered all my questions on what is covered, I especially like coverage for roof leaks since I live in Florida and it can rain quite heavily and you never know when you might get a leak. I ask a lot of questions and he was patient to address them all.

I wish to commend Kevin ** for the patience he had with me thru all of this and his determination to satisfy me to the point of choosing Select over all the other companies. I can easily understand why he was hired as a representative of your company. All I can say he was relentless until he made his sale. I have not had any experience with Select until I have actual dealings with them and will have to wait until that time.

I had some questions and the individual that was assisting me was not able to answer the phone when I called. I received a callback in less than five minutes. I have received email responses when I asked for material in that fashion. Impressive customer service. I hope the service continues throughout the life of the policy.

The technician that came out to fix my washer was professional and on time. We communicated a couple of times prior to his arrival. He diagnosed the problem and after getting approval, he fixed it right then and there. I would definitely recommend Select Home Warranty to anyone. I feel comforted to know that I have this warranty service to protect my home. Being without a washer is very inconvenient. It is great that I have my washer back.

Alan was very easy to talk with and answered all my questions fully. After a long conversation I was confident in the home warranty I was selecting for my clients. I'm a real estate agent and I normally shop around for warranties since there are so many companies. For the price and coverage that is included you can't beat it. I have had horrible experiences with other home warranty companies but after speaking with Alan I felt at ease with Select Home Warranty. Thanks guys!

I had many questions for the Rep (Jeff **) and he answered them clearly and professionally. I felt the coverage to be a good value. As I am just starting the service, I have no real customer service/coverage rating experience as yet. I am giving a Happy Rating of 4 Stars.

I was looking for a trustworthy home warranty service, and after don't kiss if research and reading many reviews Select Home Warranty kept showing up favorably. So I called and had the privilege of talking with one of their agents by the name of Bruce **. He was extremely helpful and informative. When I called in he explained the different coverage tiers and the benefits of each. He also informed me of the various promotions they were running and got me a fantastic deal. I look forward to the continued service Select Home Warranty provides.

In May 2018, we closed on a brand new house in Tennessee. As is typical, all new appliances and systems carry one year warranties, but offers from each manufacturer to extend individual coverage started to appear shortly thereafter. We found Select Home Warranty online and spoke with Jeff ** who was extremely knowledgeable about the coverage plans available and all of the senior discounts that would apply to our situation. He addressed all of our inquiries to our satisfaction and we selected a 3-year Platinum Care Plan at reasonable cost.

Although the claim was denied, the service made every attempt to cover the problem and they were prompt and professional. When the technicians spoke with the adjuster on the phone, they were very patient and listened to the description of the problem. Again, very professional service. Thanks for being there, and listening to our situation, hopefully we can get the problem resolved. The service is very affordable and we feel at ease knowing that we have it. Thanks and have a good one.

Isaac helped to renew my policy. Select covers a lot of problem plumbing etc. Would recommend for sure. What is good is if you plan to move it’s transferred with you or can give to new buyer. It’s good to know if can’t repair they replace the product so gives you peace of mind in furnace and big appliances. Hot water heater etc etc etc. You also can use your own contractor but need to contact them first. Some of these warranty people at other companies don’t send qualified people.

It was a pleasure speaking with Abraham ** today to Select and confirm our acceptance of the 6 year commitment. Abraham was knowledgeable and willing to answer all of my questions I had before accepting his offer to join the SHW family. Abraham talked a great game, and had answers and examples of 'what if' things happened and we were not covered. I look forward to a positive productive experience when and if something happens at our home.

Professional, Courteous, Consumer Friendly. Made the enrollment process fluent. Keep up the great work. Will recommend to friend. The value of this plan compared to the other plans was what sold me as a new customer. Consumers are looking for what works for them. Having confidence that they are buying a great product. Especially when you are on a budget. Appliances are not built with the same professional skill as they once were. It's more electronics that fail the appliances than anything. The warranty that come with the appliances when you buy them mostly come with a 1 year warranty. But the cost of extending the warranty up to 3 years is extremely high. Add that to all your other appliances that's a lot of money.