Select Home Warranty Reviews

I purchased their home warranty protection. I added on my Geothermal Heating and cooling. When the system stopped working, they sent out a technician. The technician told me once he arrived that Select Home Warranty will not pay to fix anything, but diagnosed the issue. We contacted Select Home Warranty and they denied it because it's a Geothermal System, they do not cover those even though the Policy clearly stated Geothermal in the add on, but they still will not cover it. So we agreed to cancel the policy. However 2 months later they still have not refunded our money and they keep telling us the check should be here in 2 or 3 days. Now we are in the process of taking them to court. We attempted to have them fix others things that were denied as well. If you feel you need a home warranty I would suggest using someone else.

I haven’t used the coverage yet but customer service was extremely helpful and efficient with getting me the coverage that we needed for our home. So we are hoping once we do file a claim any future correspondences will be handled just as professional, efficient and seamless. We have had other warranties in the past and have not been happy with the companies. So we will see what happens. It’s hard to have much more to write about since we haven’t submitted a claim yet. But the coverage and price seemed like a good value to us.

I bought home appliance insurance through Select Home Warranty over 4 months ago. Dryer broke down 2 months ago, and that’s when the problem started happening. Called Customer Service, they didn’t have any engineers to come out. Asked me to sort out my own. All engineers I called refused to work with the company. Then I called them back, asked for an engineer. 5 weeks wait, guy turns up, takes my money, and says he will send the diagnosis through to Select Home Warranty. Nothing happens.

Look no further if you need a new home warranty or need to renew yours. SELECT Home Warranty is for you, especially if you work with Brad **! I mentioned that other home warranties had lower service charges and he lowered their fees. I told him I was a veteran, and I got a military discount. You can pay month-by-month, but I paid for a full year and got two extra months for free! And I was able to lock in my current costs for future years as well. No increase in plan cost or service fee cost.

If anyone is in need of a home warranty company, I do NOT recommend HMS Home Warranty! We have been without AC for three consecutive summers. During the 2.5 years that we've been in our home, HMS has sent multiple repair persons to our home. One company replaced the AC unit with a brand new one and still we have not had any relief. A month ago the last repair company was sent and determined that a hose was installed incorrectly then advised us that HMS would contact us. Needless to say HMS had NOT contacted us so we contacted them. My husband was told that a supervisor would call and no one had. For some odd reason each time we had requested a supervisor there were never any available, but one would call us back.

The customer service writer did a good job. He was fair and was very customer friendly. He reviewed our individual needs with great competency. That made me and my wife feel very comfortable about renewing our policy coverage with Select Home Warranty. I hope that future service, IF I EVER NEED TO REQUEST COVERAGE, will be handle the way I was treated renewing my contract. I would recommend Select Home Warranty.to my friends and to others who need home warranty services.

I bought Select Home Warranty at 05/13/2018 over the phone with a recommendation and referral of two friends who also have the Select Home Warranty. So I bought the warranty with 41.68 monthly and 45.00 each/single technician visit and no annual/yearly contract and no cancellation fees. Before I bought the contract I went thru every single details line by line, phrase by phrase with Select rep. more than 20 times which takes more than a week.

I have been researching and shopping around for a great warranty company with top ratings. I have been in correspondence with Zachary and he has been very helpful and has great customer service skills. I am thrilled he reduced the service fee to $45.00. He matched Choice Warranty service fee. I am very pleased that I have researched this thoroughly and made the choice to do business with Select Home Warranty. Thank you for offering a great yearly deal and two months free.

The gentleman was very friendly and informative on how he could save me money. He offered me different alternatives for making payments sooner rather than on a monthly payment plan. This would give me the opportunity to get an additional 2 months of coverage. Thanks for your help. This would have been nice to know when I was applying on the computer because I would have done it then and saved us both the time it took to do it on the phone.

Jonelle has been top notch with helping to get our roof leak repaired. Although she was not able to locate help at the time, she offered us alternate means, directing us how to proceed with work is we ourselves located our own contractor, which we did. We are in the process now and still working on approval of the claim. Thank you for your concern and help. We appreciate your quick response and friendly interaction.

I purchased a 2.5 yr old home and when my AC quit functioning Select Home Warranty sent an HVAC repairman who came to the door without any business card. It took 4 phone calls to get verification that this was who SHW indeed sent; I was told by the person they sent that my unit had gone bad & there was risk of carbon monoxide (I know nothing about HVACs & it was 90 degrees; I now know that CO is NOT a risk with AC).

Abraham ** was very resourceful without being pushy at any time. He guided me through the plan options until we found one that best suits my budget and needs. I am looking forward to the service he talked so well about. I shopped several companies after my current warranty renewal cost went way up. I was thrilled to find Select Home had a better rating than my current company and a better plan.

Belinda was fun to talk to although she seemed overwhelmed by a lot of calls today. However, she was more enthused than other people I talked to earlier before her. I think I was never asked when my new home closing was so I had to ask my husband to call her to confirm since I was busy at a work event. At the end I think my husband and her were able to sort things out.

I am an agent who buys policies for my clients at closing. No long wait times for customer service. Many items are covered that competitors don't for the price. The pricing is very good. Also you get 14 months instead of 12 months for the policy. Easy to get set up. Pricing is better than the competition. I would certainly use Select Home Warranty again. I highly recommend this company for your home warranty. One should never be without one.

So, originally I was only going to get a year long policy but after hearing about the additional benefits of a 3-year policy, I made the switch. Now my service fee is $15 less, I get extra months added to the policy and the yearly fee will be the same upon renewal. The customer service was good, knowledgeable and willing to help me find the policy that meets our needs. We have been looking at other home warranty products but Select Home Warranty seems to have the best overall options that fit our needs.

I was looking online at home warranty companies because I wanted to look at what type of things are covered for the 1991 home I just bought. Sam ** called me within five minutes of me submitting my contact information. I told him I was just learning about home warranties and asked him several questions. He answered my questions and was very helpful so I could make an informed decision. I feel good about my decision.

The young man that helped me with my home warranty was very helpful and courteous and I thank him for his input. I added a few things on to the coverage that I needed that wasn't in the basic coverage so again thank you for your help. I had coverage with a different company before that to get the same amount of items covered would cost me $83 a month plus $100 a service call which is a lot more than what I'm paying with you.

A very comfortable, easy experience. We got amazing customer service, truly aware of our needs. Great job. Gave us a really great price and coverage. Very happy! We will recommend this Agent (Fred) and company to all our friends. Very happy with the coverage and the terms of the policy. Takes a lot of worries away. We are hoping our Home owner's policy goes as easily and worry free. Having everything covered will be amazing.

I had an overall good experience with Select Home Warranty and their customer service department as well as their sales department. I was pleased with the renewal process, the price was fair as well as the service call fee. I would recommend their services to anyone interested in getting a new home warranty. I compared their coverages with several other home warranty companies and Select Home Warranty offered more coverage than most all other home warranty companies.

Was easy to purchase the home warranty and seems like a good value - if I need to use it. I haven't researched other companies so not exactly sure if the price is competitive. I did look at reviews online while on the phone with the representative and was pleased with what I read. Three years should be enough to really get a feel for your company. The rep's name was Bruce ** and I didn't feel pressured at all to buy - just gave good information.

Brad was extremely helpful and personable. He explained all options clearly and was patient with me as I made sure I understood the various plan financial/payment options. I especially appreciate the fact that he was not “pushy.“ Thanks Brad! He also asked if I was 50 years old or over or had lived in my current residential over 2 years. Since I qualified on both accounts he offered the unpublished senior discount. Although I declined the offer, I appreciated the offer. Brad was extremely thorough.

It was very easy talking to Zachary and getting my 3 year home warranty locked in at an unbeatable rate. Would recommend this to everyone friends and family hell even an enemy. Great experience. Great help Zack. The service is great when you call.

The technician and myself had to call SHW multiple times in order to get them to accept the core issue. I don't understand why they had to be so difficult. The technician discovered multiple issues and SHW wouldn't cover it.The technician and myself had to call SHW multiple times in order to get them to accept the core issue. I don't understand why they had to be so difficult. The technician discovered multiple issues and SHW wouldn't cover it.

The representative that I talked to explained the warranty policy very thoroughly and very clearly. He answered all the questions that I had. He brought up other issues that I had not thought of. He spoke clear English that was easy to understand. I was able to sign up and get a discount immediately. I received my policy quickly in an email the same day. I am looking forward to doing business with Select Home Warranty Service.

Bruce was a great gentleman, I appreciate his much needed help with the policy, I helped with understanding the process of this policy and helped me all the way with making sure I was able to get all categories taken care of. I thank him and look for a long life of hoping nothing breaks' down too soon!!! He was well spoken, and a well specified salesman of taking care of my home and septic tank and well pump included.

Had a very pleasant conversation with Sol. He was very polite, professional, courteous and knowledgeable. He worked with me and explained in detail all options to ensure I received best deal in purchasing my new Home Warranty. It was so refreshing to speak with a gentleman who took the time to ensure I understood what he was offering. So frequently, salespersons want customer to purchase but do not have the patience nor the ability to explain wherein customer can thoroughly understand. I believe in giving praise where praise is due. Thanks Sol for a job WELL DONE!

I called in reference to a new policy I had applied for online. The operator was able to find my policy and then went on to ask me a few questions as to the coverage I purchased and what was also available that I was unaware of. I was explained the different year terms I could get with excellent savings. I was very happy with the operator and his knowledge of the plans and the time he took to offer them to me. I was very happy with the options available and the money savings to me with the extended plans available.

I was looking online at warranty companies. As I was investigating Select Home, Bruce called me to help explain the process. I found him to be efficient, clear and helpful. He explained the process and told me what discounts we could get. It was a pleasure working with Bruce. If the actual experience of working with Select is as smooth as signing up, it will be a great partnership. I look forward to good things.

Extremely helpful and provided all the information I needed to make an informed decision. Discussed all the options and prices without pressuring me to pick the most expensive. Professional, courteous and knowledgeable of the product. Received the policy almost instantly through email.

David provided great service and was responsive to my questions and requests. I Decided to move to Select Home Warranty from your major competitor (American Home Shield) because of the price difference. Coverage seems to be the same with a lower service fee and the price is much lower than what was quoted for this year you AHS. My continued affiliation with Select Home Warranty will depend upon the price structure and the services offered at renewal time.

David was very informative. Was able to explain how the policy worked and how to call in or email request for service. The information was very helpful and made it possible to decide what and how much coverage I needed to have.

I just signed up, so I have not had to the opportunity/need to use the policy yet. I spoke with Brad in customer service, and he really took the time to explain the plan and answer my questions about policy limits and documentation of service over the previous three years. He offered options for longer term agreements, and the pricing was excellent. I hope the service is excellent too, should I happen to need it!

I haven't used the service yet, but I cannot argue with the price I got for 2 years of service. Almost half off the other top companies, yet it still covers basically the same thing. The customer service agent I spoke with was friendly and helpful getting me a good deal. Hoping I will continue being pleased if and when I need something repaired. Thanks, Select!

I had the pleasure to speak with Dominic on 6-27-18. I explained the issues I had and he was able to address the problem with great detail and follow up, to my satisfaction. Dominic is a great example of how a CSR should be; professional, knowledgeable and courteous. However, I called on 6-6-18 and talked to a foreign speaking CSR who was very difficult to understand. The assigned job #**. I had to explain the leak I had, in my house, to him several times because he didn’t understand. Finally, I asked to speak to a supervisor (who spoke better English) and was assigned a local plumber who no longer worked with you! I then called a local plumber, at my expense, to assess the leak. I called back on 6-27-18 and had the pleasure of speaking with Dominic, to find out what my next steps will be regarding the repairs of the leak. I hope Dominic will be recognized for his outstanding example as a Customer Service Representative.

Isaac was very helpful with renewing my policy agreement with Select Home Warranty. The payment is fair and the service call fee is much lower than most warranty co. Hope I don't need to use it but nice to know you have it when and if you have a breakdown. You be glad that you renewed your agreement or you would pay big out not just 45.00 not much at all in this day.

I did a lot of looking, calculating and reading reviews on different home warranty programs. Select offered the best coverage for the best price. I was happy to purchase the warranty. The only thing I didn't care for was the salesman I spoke to the following day. He was calling with a few different options to extend my coverage and was pushy to the point I felt I was being shamed for not wanting to pay for 2 more years in advance.

Brad was very helpful and very professional. He seemed to go the extra mile for getting me the best possible deal. He explained all options available to me. One of the things that I pay attention to is how quickly the response time is. Brad called me within 5 mins of me sending my quote request. That is awesome. Brad was not pushy at all which is very important to me. He understood my budget and was willing to work with it. It is very difficult to find great customer service these days and I can honestly say that Brad provided me with that today. I look forward to receiving the service that Select Home Warranty has to offer. Blessings.

I am new customer with Select Home Warranty. They were quick to answer my questions, and got me started with a plan immediately. The coverage and pricing is excellent, with a very good service call rate. I can now rest easy and not be stressed about possible repairs in the future. Everyone should have the peace of mind that Select Home Warranty offers to their customers. I have been in the real estate business over 20 years and I recommend this warranty to all my clients.

We signed up for our very first home warranty with Zachary and he was so helpful and so wonderful at explaining how everything works and got us a super low rate that we got to lock in for 3 years! He was patient with all of our questions and while we discussed how long we wanted to lock in our rate for. He also was so friendly and willing to go over the terms and agreements with us. So far we are very happy with our service at Select Home Warranty and are excited and feel at ease knowing they have our back!

My concerns were promptly addressed.

Over the past few months I have been a customer of Select Home Warranty. My first complaint is that when I was sold this home warranty, it was an ideal safety net to have as a homeowner. However, my first encounter with this company is that I have requested a copy of the contract on numerous occasions. I was told that this company sends contracts via email. When I contacted the company I was told this several times. I was told to check my spam mail. I checked my spam and junk mail, yet there was no record of a contract being forwarded to my email. This went on for a couple of months, finally I spoke to someone in customer service, who assured me that he would send via email and via U.S. mail.

Adam was very polite, considerate to my questions and knowledgeable about service. Found me a pretty fair price for service and was good at getting it taken care of to sign me up for the service. More businesses should be that way with their prospective customers. Thanks Adam for a pleasant phone conversation. Hope I will get good service from your company and we will all be happy. Thanks and I hope for a good service relationship with the company Select Home Warranty.

I had been looking at home warranty policies earlier today. Select Home Warranty was one of the 2 I had narrowed it down to. I received a call from Mike. He answered all of my questions and concerns. He was very professional and upfront about fees and wait times. Very courteous. My home is approximately 15 years old and I am concerned that there could be some expenses in the future. The peace of mind in purchasing this sort of warranty is well worth the price. I am trusting that the negative reviews of the service are possibly exaggerated and that if I have a problem, it will be taken care of without issue.

I am very pleased with the service given to me by Richard **. He was very pleasant to deal with. He understood my needs and was able to give me the type of quote I have not been able to get from other home warranty companies. The extra roof coverage and the discount for a three year plan really made it the most attractive plan I have found in all of my research. Thank you so much.

I contacted Select Home Warranty as a result of an email that I received. I called and spoke with a representative, Jonathan. He was very helpful in explaining the warranty system and the coverage that I would be receiving. I made the purchase with a credit card. In two to three days I received my contract. I am pleased with the contract and the coverage I purchased. I would like to get an official hard copy of the warranty for my records. Thank you.

Very helpful friendly service. The representative was fast and efficient. I was able to sign up in less than 5 minutes which is a good thing when you are really busy. I was emailed promptly with my service details. I was reviewing on the website then immediately got a call which was great cause I had more questions. I was given great discounts which helps when on a tight budget. I haven’t used it for a service request yet but hoping it will be just as easy as signing up was. I would recommend to friends and my family members.

My call to Select was prompted by a 21% increase with my existing home warranty company. I called to see if they could reduce my payment, and was told they could only lower it to a 15% increase. This is unacceptable! Richard was excellent for explaining your program. I had no intention of purchasing right away, but with all the discounts the price was just too good to pass up. He was very knowledgeable and looked for all the discounts he could find for me! I would definitely recommend him to others!

This review is only for the service sales call. I have not used the service yet but will gladly make a review when I do. The salesman was very nice. I do look forward to great service that was promised. I also received a lower rate due to active service in the military and buying 6 years of service on my initial contract. Also their initial fee service fee per call was much lower than the last company I used.

After days of researching home warranties, I stumbled upon Select Home Warranty. Richard (my sales associate) was great. He helped me find the best fit for me without making me feel pressured to purchase anything. The plans are very reasonable and affordable compared to some of their competitors. He was very helpful and also very knowledgeable. I would totally recommend this company to anyone who's looking to purchase a home Warranty. I think this was a great choice.

Adam was able to answer all my questions. I am selling my home and wanted to make sure the warranty would transfer to the buyer so I'm glad to hear that it will transfer. He sent me the policy just as he said he would. I'm hopeful we won't have to use the coverage but adds peace of mind to know that we don't have to worry. I had this coverage when I sold my condo per the advice of the realtor.

Abraham was very helpful and answered all of our questions. We were able to get the best coverage for our house and pool at the lowest cost. It was an extremely easy process and quick to set up the home warranty. We have not used any services yet and hopefully that is as easy as the setup. I would recommend anyone looking for a home warranty to call and check Select Home Warranty out. We had never heard of them and saw them online. Abraham called us right away and got us all taken care of.

I found Select Home Warranty very easy to get a quote and sign up for service. My current home warranty let me down the ONLY time I had to use them, so I did my research and decided to change providers. I am optimistic that Select warranty will succeed my expectations. So far, they have given me enough incentive to change providers and made it extremely easy to attain their service. I am looking forward to being in good hands.

I spent a decent amount of time talking with several home warranty companies and finally decided to go with Select Home Warranty. The sales rep I spoke with explained what was/wasn't covered really well, answered all my questions and laid out all the options. Overall great customer service, a reasonable price and plenty of options is why I decided to go with SHW. I just signed up so I haven't needed to submit a claim yet but if it's anything like my experience so far I'll be happy. Thanks.

Bruce ** did an excellent job working to answer our questions and provide the best price for our new Select Home Warranty. We would definitely recommend this site and this company to others looking for a home warranty policy. Bruce was very patient and understanding with our questions and concerns. Great, great, great service.

Have a good conversation with sales. Great deal from the sales. The sales explained all the policy items and the important things I need to pay attention to. Good policy to cover all the appliance we have at home. More important this policy covers the A/C cooling system and heat system that I have spent a lot of money to repair a couple years ago when I didn't have any home warrant insurance. I will recommend friends for this insurance.

Belinda was amazing - she got me a wonderful policy, explained everything, and contacted the title company and called me back - all in about 5-10 minutes. Just PHENOMENAL SERVICE :). Thank you SELECT HOME WARRANTY for making me smile :). I had contacted another company but they gave me the runaround. Belinda went above and beyond and simply ROCKS!!! The policy price was excellent, and it was perfect for our house. I would recommend them to everyone.

Isaiah was my representative and he delivered great service. He was pleasant and quite knowledgeable about the service. He took the time to go over the entire process to include what is included in the plan, and he also shared the different type of promotions Select Home Warranty is running for the month. Isaiah went on as to provide a better plan for me after I told him what my selection was. I believe he is a very good sales representative for the company.

I called with many, many questions and I was a bit skeptical of signing up for a home warranty. My previous policy had a ridiculous deductible and repair wait times were unacceptable. Zachery was very patient in answering my many questions. He assured me that they have multiple contractors in my area and also informed me that if I have a ‘preferred’ repairman, they can be used, with this policy, as long as they are licensed. This had me sold. This policy seems like a great value with low monthly payments and low deductibles. Zachery was very knowledgeable and after speaking with him, I am confident that choosing Select Home Warranty was the best decision.

Sam was very friendly and helpful in getting me set up with my new home warranty. I am thrilled about the available discounts and locking in my price for the next six years. Hopefully I won't need to make too many service calls, but I am glad that I was able to get a lower fee of 45 dollars by signing up for the 6 year warranty. Thank you very much! We look forward to your help in maintaining our home.

I am owner of a private home and as I am getting older, repairs are becoming more difficult. I was looking for a home warranty to make my life easier. Mike did a great job helping me today. He clearly accurately described the program, all available discounts and what I could expect when I make a service call. He answered all my questions and was easy to understand. I am satisfied that I have made a very good choice with Select Home Warranty. Goo job Mike!

I spoke with Mark who was extremely informative and answered all my questions. He discussed coverage in detail and worked with me even though he had to call me several times since I was in the airport. Extremely satisfied with the customer service, signed up for a 3 yr plan, and look forward to using this company in the future. Thanks again for making my experience signing up for a home warranty for the first time a good one.

Submitted claim for repairs covered under electrical. No response for 2 weeks. Multiple attempts to contact claim reviewer at the extension given by the claim representative. Multiple messages left on voicemail at reviewer extension. Finally told by claim representative over 2 weeks later that reviewer denied the claim and Select Home Warranty would not cover our electrical issues.

I had a 3 years warranty coverage. On June 13th I file a claim for my AC not working, first tech assigned never answer my calls (for two days) to get an appointment. Then I called SHW. Got assigned a second tech, went home the next day, send his diagnosis to SHW. Until the 18th they asked me for pictures of the unit and maintenance records, (which I didn't have) so I send the pictures and an explanation for the records, received an email stating (copy paste of actual email) "We have received your pictures and will be sure to review it with the diagnosis, please allow us at least 24 business hours and we will update you shortly on how to proceed with your claim."

Fred was very knowledgeable about Select Home Warranty and a very good salesperson. He offered me an offer that I couldn't refuse. The total amount was less than the original quote and the term longer, with two months free. The amount of the service call fee was also lowered and that is always helpful since there is always going to be problems in an older home. Yes, I spent more per month than I planned but I saved quite a bit in the long run. Fred was also friendly and understanding of what I was trying to accomplish. I feel like I can call Fred anytime if I have an issue and he will make it right.

I received a call from Select Sales Rep, David. He contacted me to follow-up with a quote request I completed online. David was professional, thorough and polite. He described the services and payments available to me as a new customer. In addition, I had reservations in signing up due to the 30-day waiting period that he was able to remove. I am pleased with this experience and I look forward to being a long-lasting and happy customer.

Very pleased with Mark when placing order over the phone. He answered all the questions I had. I did not know how the warranty program worked and he explained it to me. We have two heat pumps and I wanted to know if they both would be covered he said they would. I also wanted to know what the monthly charge would be and he explained it also. He explained that there is a seventy five dollar deductible that needed to be paid upfront.

Fair Pricing for what I need. Salesman was very knowledgeable. After research, seems direction that I want to head to cover my home - our home is 16 years old so I want to make sure major systems are covered. I am pleased to have a service that seems fair to the homeowner. the roof leak coverage is an additional service that might pay off in the future. Select seems to have good reviews. That is now a source of information for analyzing when making a selection.

Customer service agent was very good at selling and negotiating the price for me. He gave me best price for my 2 houses and was not selling anything extra. He matched the quote with a competitor and I could even have the same kind of coverage for my bigger home which I pay almost double with Sears Home Warranty. I have not given coverage a 5 star yet since I don't have any experience of using this home warranty.

I contacted Select Home Warranty regarding a policy. The online rep indicated if I called today, I could get $200 off my policy. When the online order would not let me add the "200OFF" code, I called the toll free number. I spoke with Mark **. Mark was very helpful. He found my online order and assisted me with securing the $200 discount. However, in continuing our conversation, he shared with me other promotions that were available that would, ultimately, result in the reducing the yearly cost of a home warranty plan. After speaking with Mark, I agreed to accept the 5-year policy that includes a free 12 months of coverage, as well as free roof leak protection. I appreciate the professionalism Mark exhibited during our call. Hopefully, we won't need these services, but we now have peace of mind should we need to use them. Thank you...

Extremely unhappy that I have been unable to even schedule a service call after one week of a broken washer. The first service company I was referred to was out of state - over 2.5 hours away. The second company refused to accept the job because they were "too busy" even though I got an e-mail confirmation that they had accepted it. Now I am told to find my own service company, pay up front and wait for up to 30 days to get reimbursed. To top it all off, I have to have a technician come out and give an estimate, then wait 24 hours for authorization dept. to review, THEN have the technician come back out again! This is the first time I have ever had to place a claim, and I am so upset I am going to look in to cancelling my 3 year contract.

I'm selling my home, and needed a home warranty. I am closing in two days, and needed to secure a home warranty before closing. Select was recommended to me by my realtor and it was very easy to obtain coverage over the phone. Isaac was very helpful and in a matter of minutes I was done and on my way. Overall it only took me less than six minutes to complete the process. I am now waiting on the invoice to take to closing.

Our experience was ok but could have been quicker with response time. Customer service could have been better. The tech was very informative and nice and he was the best part of whole experience. We have a newborn in the house and we were told it would take 48 hrs in order to even see if we had coverage for the a/c being fixed. That is unacceptable. So we’ve called the warranty department again and they weren't helpful.

I Looked and spoke with the top 5 companies in the home warranty business and Select Home Warranty was the absolute best value and they offer the widest amount of coverage for any home warranty needs. The Rep. that handled my transaction was Zachary. Zachary was the most honest and courteous and professional person that I have dealt with. I highly recommend Select Home Warranty and if you call them I would ask for Zachary.

Thank you for offering me an additional one month free. I greatly appreciate it. I am also very pleased that my Realtor was able to purchase the home warranty Platinum plan today at an additional discount rate of $200. The coverage is exactly what I was looking for, and providing me with free coverage for roof leaks. Your company also has great customer service, and my Realtor was able to get this done for me in a matter of minutes. Thank you!

Purchased a 14 month warranty on 5/16/18. Was told there was a 30 day wait prior to warranty activation. Hadn't heard from SHW so called to confirm contract activation and received confirmation via email minutes later.

Belinda ** was very knowledgeable about the warranty insurance. She went over all the coverage and options available and gave me information on the promotions available. She spoke English, which I very much appreciated. She explained that there was a 30 day waiting period to file a claim and explained how easy it was to file a claim. She emailed everything to me promptly. She answered all my questions and was very helpful. It was a pleasure to talk to her.

I was helped each call with very pleasant people who were happy to help me. All my questions were answered immediately and very thorough as well. I will continue to tell friends of my experience with Select Home Warranty. I was so impressed that I took out a 3 yr contract immediately! There is the perfect coverage for me, without having to cover what is not needed at this time. My appliances are new with 3 yr coverage, so did not cover them. Perfect home warranty for me!!

I don't write reviews, so wish I could write a good one. Select Home Warranty sent this company out to check out A/C unit. Repairman said it would take $1200 to fix but suggested not waste money based on the age of the unit. New unit $3000. When I called the warranty company they said they could not honor warranty because unit had not been properly serviced. It was low on freon and the coil was dirty. When I realized they weren't going to pay I called a local company I'd used before. For $95 I was told the freon was full, the coil was less than a year old. An overflow value had gotten some debris in it and shut down the unit. And by the way the service man said he would come back for $250 cash after hours. As a lifelong business owner this stuff just makes me sad.

Still waiting on the outcome... Had to start the process over as my street address was not on the account... but the person on the phone was helpful once I was transferred to the correct department to have my address added. Waiting for contractor to call to set up appointment... The service has been performed on my dryer as of yet... Hope to have this issue resolved as soon as possible.

Salespeople were good - not pushy. Agreement appears to be ok. Hope the service is as good as it appears. Can't comment further this early in the process. Will submit another review once I have used the service. Was looking for a way to ameliorate unexpected maintenance costs. This looks like what I need. Have had other companies in the distant past that I was not happy with but the pitch was so convincing thought I would try again.

I purchased a home Select Home Warranty through Kevin ** today. He was very knowledgeable, very helpful and very pleasant in getting my policy set up. Kevin offered several options, but absolutely no pressure to select one over the other. He explained how the claims process works. He also informed me that all contractors that they use are bonded and insured. I would definitely recommend him to my friends and family that are looking for a home warranty.

Brad ** made it very easy to get the best deal on our home warranty. Now I can rest easy and not worry about upcoming costs on all of our appliances in our new home. Thank you Brad! I was very glad it was so easy to sign up for. Now we have our HVAC system, dishwasher, washer, dryer, fridge, ductwork all covered! In our last home, we regret we did not get a Home Warranty. We ended up spending $1,000s of dollars to replace all of our appliances one by one.

I had good service with Daniel. He gave me fair pricing. I received phone call from 3 other people at Select. I forgot to review that I would like to pay monthly of $50 from my credit card. Tried to call back to be sure the payments are monthly. Phone is busy.

When I first contacted the department, instantly, I experienced a very polite, knowledgeable and helpful person. The representative was able to accommodate me in the pricing to make it more affordable for my needs. I had to call back because I wanted to get another quote but the other one was not as cost saving for me than Select Warranty. When I called Select Warranty back, the representative remembered me and thank me for calling back and choosing their company and assured me that I would have a great experience by choosing Select Warranty Services.

Talked to Fred about purchasing a Warranty. He was very cordial and was specific with my questions about coverage. I told him I would call him back after reading over the conditions and he was fine with that. Other companies will not be as nice due to the possibility of not getting a return call. My husband and I were satisfied with what we saw and called Fred back and signed up. We are hoping for good service this year with our new company. Thanks Fred.

Our current home warranty was up for renewal and we were ready to extend it for an additional year. After speaking to a customer representative via phone, we were offered a greater discount on a longer term than we initially expected to purchase on our home. We were informed that our warranty was transferable or we can take it with us if we decide to sell and buy another home. This, along with the discount given to us made worth it, plus the added peace of mind. Overall, Select Home Warranty was very helpful and informative about the process and extension.

I received a great value for the home warranty plan. I haven’t had to use it yet, but I appreciate the value and am happy for the low service call fee should I need to use it. It was considerably cheaper than any other company I looked into and since I signed up for a longer term my service call fee is very low. When I contacted customer service, they were very quick to get back to me and were able to answer my question.

After calling numerous companies this was hands down the best rate I could find! William was super helpful and gave me time to think about the best option for our new home purchase. He also gave me a variety of options to chose from. The only thing I wish with the coverage is that freon and freon leaks were not excluded from the AC portion of the plan. Would recommend that company through to someone in the market for a plan.

I just purchased the plan so I don’t have much to review about using this company yet. They do have the best rates around though, especially if you are in a situation where you can lock in a longer term. Alan gave me a great deal. My only issue is the amount of phone calls I received while I was trying to make up my mind. There was one point where someone from the company called me 5 times in a row because I was busy and didn’t answer.

No problems. Salesperson was great doing his job! Sam was his name. He was very clear understandable with plans! Explain the coverage well! Pleasant to talk with! I really can’t ask how much I enjoyed talking with him on this day! Look forward to recovering my hard copy of this policy! Thank you so much! If I could say more I would but what is there to say he did a fine job! Thank you so much!!!

Had an excellent contact with Fred regarding the purchase of my home warranty. He was thorough in his explanation, he answered all my questions, and he didn't hesitate to send me a hard copy of the contract. I appreciated the financial breakdown and explanation. The service provided by all the staff I spoke with (including Ally) was excellent. If the service provided is as good as the description of the product, we will be very happy. Please don't let us down!

My experience was good and I will recommend this company to my family & friends. The rep was very friendly & professional. I had all of my questions answered and I found out that the price and coverage was very competitive. My wife and I found a plan that fits our needs and we feel good about being able to add coverage later. Our rep was good about telling us about the plan that fit our current needs.

My purchase of a home warranty was a very quick and smooth process. Richard ** was friendly and very helpful. He ensured that I received the best possible price for my needs, to include checking for additional savings he could offer. He was very knowledgeable, and easily answered all of my questions regarding my purchase. I am a first time home owner, and was unsure about the process of purchasing a home warranty. Select Home Warranty made the process easy to complete, as well as easy to understand.

Upon calling many companies, once I contacted you, your representative was very knowledgeable and explained your program very good. He also had a very good attitude. I have told others of you wanting similar warranties. The only thing is I would like some paperwork sent to me to put in my file box for references. Upon my discussion with your salesperson, I was told I would get it upon my first payment which has been made. I figured it was a clerical error. Thank you for your time.

I am a first time homebuyer and I never really understood the importance of a home warranty plan until I conducted research. When I purchased my home, a little less than 2 years ago, the seller provided a home warranty plan for me but once it expired, I needed to renew; however, the price was out of my budget so I decided to shop around. Mark ** assisted me with setting up my Home Warranty plan to meet my needs. He was very knowledgeable and maintained a professional manner throughout the call. He offered me several options to choose from that were tailored to my needs. The quote given to me was very reasonable and fit within my budget and covered my concerns. He also provided information about the 5 year program and with that, came a free year! I feel confident in Select Home Warranty providing my warranty needs.

I switched from OneGuard to Select Home Warranty because they have fewer exclusions, their policy is half the price ($49 per month vs $118) and the deductible is $60 vs $69. Customer service was also great. I am just hoping that once I file the first claim they follow through and do not deny service like OneGuard would do all the time.

I dealt with Jeff ** at Select Home Warranty and found him well informed and a pleasure to work with. Jeff is the reason for the sale today! I am in the process of selling my home and have offered a home warranty in the past to clinch the sale. Jeff answered all my questions and made me an offer I could refuse. I would certainly recommend your company to my friends, it allows one to sleep better at night!

I was looking to switch my home warranty and came across the website and sent some information. Within minutes I received an email from Zachary ** with a quote. He provided great phone and online service and answered all my questions. He was very friendly and professional through the whole time. He cared for my needs and offered me valuable information and discounts and was very much convinced and I purchased the policy. Great job Zachary and thank you for your services.

I'm a first time home buyer and searched around online for a home warranty. Select Home Warranty offers great plans at affordable prices with minimal exclusions compared to others I received quotes from. Daniel ** called me to discuss the plans in more detail and provided me with current promotional offers. He answered all of my questions with accuracy and put my mind at ease by reiterating their 30 day cancellation policy and even went on to tell me that I could actually cancel at any time and received a prorated refund if for some reason I was not happy or no longer needed the plan. Thanks Daniel! YOU ROCK!!!

Thank you for giving me a call today, Alan. The home sellers set us up with 1 year of Home Warranty through Select Home Warranty. Alan called to see if I had any question and in the conversation was able to help me get set up on 3 full years. He answered all my questions about the policy, what was covered and what would happen if we ever needed to use the policy. I think it sounded like a fantastic deal and am very pleased with the company. Alan was very nice and took his time with me. I am very happy with our purchase. Thank you very much!

We are selling our home, and wanted to offer some protection against possible repairs that might be needed after the buyer moves in. I had spent several hours researching home warranty companies, and Select Home Warranty offers the most for your money, and discounts as well. Through the process of getting a quote and comparing plans, I received several calls from customer service agents to answer any questions I had, and offer the discounts when I signed up. The agents I talked to were very pleasant and helpful. Once we get settled in a new home, if needed, I will definitely look into coverage for myself if it is offered in the area.

I had a excellent sales rep who was very thorough in going over the plan. He was polite and patient and explained what the plan covers and listened to my concerns and assured me of what the plan would or would not cover. He also told me about the specials and offered to show me the different prices. He called me back the next day after I had inquired about the coverage via online. Also he let me know about the free roof leak coverage that was included with the platinum plan.

We purchased a new house and were shopping for a warranty to add protection to home. We chose Select Home Warranty because of the extensive coverages offered and, more importantly, the exceptional customer service provided to us by Belinda, ext **. Belinda took the time then discuss the benefits of a home warranty, including the explaining the services, the claim process, and reviewing the insurance agreement with us. We’re happy we chose Select. Thank you, Belinda!

Excellent value and very prompt service. Would recommend this company to family and friends. I've checked other companies and yours is the best value. I also checked some companies in my area that use you when you refer them and have been told you're the best they deal with. My only disappointment was that you do not cover above ground hot tubs. Maybe you could consider covering them in the future. I've made one claim and you sent a contractor out the next day. Excellent customer service also. I called and got right through the first time I called.

Great service at sign up. Sam walked me through everything I needed and wanted to know about the warranty plan. I’ve had home warranty service before but Select is providing more coverage for less cost. I highly recommend. If I do need to make the call they assured me that they have several contractors waiting to service my area. That’s great to know especially with these Georgia summers where an a/c could let you down at any time. Twenty four hour assistance is also an added bonus.

I called to make a claim on my garage door opener is broke. Guy on the phone was super nice, made my claim, then I get an email saying that I haven't had my policy long enough that the garage door is broke before my policy went into effect which is not true. I've paid 2 monthly payments. It takes 30 days for it to be effective so I've had it effective now over a month almost 2 months. Garage opener hasn't been broke at that time a few days maybe 5 days. I emailed them back to try to confirm the dates and make sure I had my dates correct, I still haven't heard anything back from them. That was 3 weeks ago. So I guess I just taking my money pretty much. They're not holding up their end of the contract.

I am pleased with the amount I was given to replace the disposal. I do wish they would send someone to install it though. Someone to install the disposal would make it so much easier to complete the process. This is my first experience with the company and so far I am pleased and would recommend them to someone else.

With our house being almost 10 years old, we decided it would be smart to get a home warranty. We called on Memorial Day and took advantage of a great offer, our agent Richard, was very kind and helpful. It was a very easy process to get set up. We feel good having the coverage. It seems easy to use, although we haven’t made a claim yet. I have already recommended Select Home Warranty to two friends.

Mr. David ** was very pleasant & kind. I had many questions & he answered them all with patience & tolerance. I felt very very rewarding to become a part of a new found family. We laughed thru the process. His humor was outstanding. I would totally recommend family & friends. I'm looking forward to working with the Select Home Warranty team. He tried to get me every discount that was available to me. Thank you. He is doing an superb job???

Carlos was able to resend our policy right away to our email address that was accidentally deleted. He also advised us that we will need to contact the billing department to get a copy of our 1st bill that was probably also deleted by accident. He provided the timezone and billing department hours and explained politely that he couldn't help us with this issue because only the billing department has access to our account information to resend bills.

The application and registration process was painless. Bruce, the customer service representative was professional, courteous and pleasant. I was impressed with his knowledge and presentation. I’ve researched several different home warranty policies and found Select HW to have the best coverage, best value and most importantly, excellent customer service.

I was a little apprehensive about a home warranty but the person I talked to answered all my questions. He explained all aspects of the way a home warranty works. I was impressed with the plan and the customer service I received. There were several plans and he helped me select the one that fit my budget and made me feel like I am covered for anything that may happen. The cost is more reasonable than several other companies I checked with. Thanks.

Belinda was great in explaining the policy. She made my decision easy to go with Select Home Warranty. Thank You. I called around to a few place and it seemed that like Select Home Warranty is what I need. I am a first time home owner so the process is very nerve racking. Thank you Belinda. I have never been through this process and it was made very easy and comfortable. This year has been very exciting for me and my 2 girls. I am a single mother and providing for my children is most important.

They were quick on helping me select a policy and were informative on all the discounts I had available to me. The offered multi year discounts which were very appealing. The representative was attentive and listened to my requests for coverage. Overall it was a quick and easy process and hopefully I will never have to use the service this is a home warranty company that provides repair and service work on appliances and other items around your home if they break or quit working. The repair cost average for fixing one thing in your house pays for almost an entire year of coverage if you would have to pay a contractor to fix it yourself.

The guy provided me great options and also discounts that he was able to provide me. One of the things was the servicing cost and he was able to lower it to the level I was looking for which prompted me to go for a service contract for 5 years and I ended up getting 12 months of free service. He was also able to accommodate the service date start for me. Great communication skills. I am sure Select Home Warranty will offer similar service level when there is a claim.

Called to see if I could get a better price compared to another Home Warranty company I had been using. The representative was helpful and gave me a price that was much more affordable than what I had been paying. He went through all the options and quoted me accurate prices in order to make sure I had a full understanding before deciding on whether or not to purchase the plan. I'm currently unable to provide an opinion on service yet as I just recently purchased the plan.

Thank you for being so quick and easy to work with when starting our home warranty, I’m glad to have the safety net In case anything happens. It was a good experience and I have no complaints especially for the price for a years warranty coverage. The rep I spoke with was very kind and helped me to figure out what was best for my family and I, especially since this is our first time purchasing a warranty so we did not know much about them.

Select Home Warranty offers a variety of plans that could be customized for a specific needs of its client. I just signed up for 3.5 year plan for my properties. The offer was fair and practical. The sales agent Sol was very helpful and patient with all my questions and requests. The signing up process is fast and easy. It was quick and straight. The email correspondence were prompt. In less than one hour I can see the plans.

I was a bit hesitant to try out Select Home Warranty but after speaking with David ** I am now a new customer. David took the time to explain everything in full detail to me and ensure that I was comfortable with choosing Select as my new home warranty. My previous warranty company made it clear that I either renew or I don’t and that was that. It was refreshing to deal with David, who wasn’t pushy and extremely patient with all of my questions and concerns. I hope that any future dealings with Select will be just as great.

They will not cover anything and will require you to jump through hoops just to cover anything. Even when you provide them with documentation. I have only owned the home for 3 YR and have serviced every item in the home. But still they decided that I have not provided enough service records and only offered $150 to replace my AC unit. The Coils were replaced and the refrigerant was filled and serviced as I have submitted the paperwork that the work was done by a contractor which was certified. Yet they are not covering the repair and only offered the 150. Which is not even close to the amount to cover the cost.

Richard ** was the agent that enrolled me in the home warranty program with Select Home Warranty. He was professional and informative. He was also efficient. I was assisted in getting the coverage I wanted. I also was assisted in getting the best price available to me. I was completely satisfied with the service I received from Richard.

Even though we had a rocky start with a claim... Select Warranty personnel were responsive and understanding and did what they could. Now come renewal time, Isaac was very open and upfront about the plan and he worked to give me a great deal and any extras he could... so I am still a Select customer and as long as they work toward making their clients happy they will continue to have my business. With all the warranty companies out there, it is difficult to know who to trust and work with. I would recommend Select to those in need and wondering who to contract with.

This is my first association with Select Home Warranty. I was skeptical at first and had many questions and concerns. The agent I dealt with was Richard **. He was very courteous and professional. He explained all my contract options, answered all my questions and helped me to chose the best product for my needs. I am pleased with my contract cost and am hopeful that any needed claims will be handled as well as the signup.

The customer service rep was very helpful. The only thing I did not like was that the promotional offer was only for those who paid the entire year's fee up front rather than monthly. It seems they could still offer that but make it the 2 months after the first year is paid up. Other than that, it sounds like a good plan. I'm hoping they are better than who I had before at least since they are a little more expensive.

15 June 2018, I purchased a Select Home Warranty -- 1 yr contract plus 4 months free. Representative, Nathan, was excellent to deal with; he was professional but personable. He listened to my preferences n desires n managed to construct the contract accordingly. All actions were timely/immediate. Based on my sign-up experience w/ Select, I already have suggested them to family n friends. I'm optimistic that their handling of any future claims I have will be an equally great experience!

My experience was a very pleasant one and everything went more smoothly than expected. The sales representative was very helpful and went out of his way to make sure my needs were met. Would recommend Select Home Warranty to others. I have been a satisfied customer for over three years and feel as if I am being well covered. If searching for a home warranty I would suggest contacting Select Home Warranty for a quote.

Sol did a great job in going through the options that were available to me for our warranty coverage, and explained the costs associated. He was patient when I had questions and had the answers that I needed to help me make an informed decision on the home warranty (both based on what items to cover in our home and the length of the coverage). Sol also did a great job explaining the benefit of extending my coverage out to 3 years, giving me a better price per year as well as better cost per service call.

My rep was extremely helpful and answered all of my questions! Very good price! The process was easy and I was contacted right away. I even added additional coverages. He went over long term option which were of good value but I was unable to purchase at this time. I will recommend this company to friends and family as my overall experience was 5 stars! Keep up the good work!

Fred was helpful answering my questions and completing my account set up. I appreciated the additional consideration on the deductible as well. I had a bad experience with previous warranty company and feel a little less apprehensive now. I hope I never have to use this but feel it is a better value with hopefully less surprises.

I called to ask about the plans and fees. The representative was really rude. I asked about the 200 Off coupon not working when I tried to enter it. He proceeded to tell me that $100.00 and $100.00 add to $200.00 and that I just don't know how to add. I told him that the site says the yearly rate is $499.00 if I subtract $200.00 that it should be a yearly rate of $299.00 not $399.00. He told me I should know that it is actually $399.00 for a year. I will not buy coverage with a company that can't even be nice when you are looking into the service. I can only imagine it would be so much worse if I had to make a claim.

I purchased a contract 1/31/2018 which the salesperson stated my a/c units were covered since home was under 5000 sqft. I placed a claim for unit in April 2018 only to be told it was not covered. I immediately called the salesperson who admitted to the mistake and in good faith I paid the additional $340 (my mistake) only after countless phone conversations they were going to pay me $400. What is the warranty for... Definitely not peace of mind... Maybe I paid over $2000 for insanity? Needless to say I canceled contract and took a BIG loss but not giving up yet! Save your money. You will just have to pay out of pocket in the end... why buy a contract of headaches?

Repairman stated heater needed to be replaced in my dryer. It is a covered part per contract section 6.2.6. He said he had the part in his truck, but needed to get approval from Select. I asked if he could call Select from my house for the approval. He said no. Next day I call Select, they still had not heard from repairman, but stated he could have called from the house for approval. I asked Select to expedite the claim. I asked if they could call the contractor. After 20 minutes on hold Select said the contractor sent an email, but they did not receive it yet. I asked Select if they asked the repairman for the diagnosis. They did not. I asked for a Supervisor. After another long wait a Supervisor came on the line. She said she needs the diagnosis for repair.

Will reply very promptly when you are wanting to get policy information about a new policy. However, they can't even process the information on the policy correctly and charged more than was advertised. BE CAREFUL of the 2 "FREE" months they include. They use those against you if you cancel your policy because it makes their monthly pro-rated amounts higher, that they get to keep from you. The first time we tried to use the policy after 2 months, our A/C was inoperable and needed a new coil. While the repair guy was there waiting to do the work, they told us on the phone that they couldn't provide authorization and needed 48 hours to think about it. Seriously?

I enroll three homes in Select Home Warranty program today looking for to doing business with them, avoiding costly repair bills. This plan give me peace of mind and avoid me trying to find and screen contractors to repair or replace my appliances. The customer registration was easy and free and I was provided with email confirmation of the contracts with in a timely manner. All of the contracts were clear and concise and easy to interpret which real important when trying to manage properties that are not in the same states or cities. Looking forward to a long term working relationship with Select Home Warranty. Very straightforward presentation of what services were going to be provided and the response time for repairs.

This company has horrible reviews everywhere but this website. They claim to cover things in the house but then when you try to file a claim they say it's not covered. They email a contract that needs a signature before showing you the contract. I requested a paper contract because I was not going to agree to something without reading what I was agreeing to. Never got a contract from them. When I called to say that I don't want the warranty if they won't give me a written contract they told me good luck getting any money back. This is a complete sham.

Great experience, I was in a rush to get ready for church. So I had agent on cell phone, speaker phone. He answered all my questions without any hesitation. I was going to go with a different company, but they don't cost more for service calls and don't give a Veteran's discount. Don't respect the people that fight for you away from your home how are you gonna let them fight for you when you are home?

Hello. David was great help in explaining how your policy is better than Choice Warranty and he really went into detail and created a plan that worked for me and gave me a payment that made sense. I thought David did an excellent job and he was very patient with all of my questions. He took the time go thru the contract, explained to me certain points and optional coverages and what the costs would be. Thank you.

Adam ** did a good job and his customer service up to date and acceptable regarding filing claim policies and warranty. I'm sure it will be helpful when that the time comes for me to need it But, I never received my warranty policy in my email or spam mail. Please, email my information warranty policy so I can review the contracts or you may call me if needed. Again, thank you for your help.

Select Home Warranty is the worst company ever. Do not buy this insurance!!! They lied about covering tankless water heaters when I signed up and they denied my claim when I had an issue with our heater. I also made a claim with my microwave that was also denied. I used to have First American Home Warranty and they were 100% better than SHW. Don't buy this warranty, go with another company.

I called Select Home Warranty today and spoke with Fred a customer service representative. Today he was very helpful and kind. Fred went over the specials the company had to offer and took his time and answered every question I could think of while speaking with him. I had no intentions of becoming a customer today but after speaking with Fred I changed my mind. Thank you Fred. I feel I made a great decision today.

Zachary was a great help assisting me with selecting the right home appliance warranty insurance package that best fit our needs for our home. He went over the different plans, prices and payment options, to include the stand alone freezer and we also included the roof leak policy into our plan. I talked with another company prior to going with Select Home Warranty. Not only could they not find my address in their database the price point was higher than Select's. Thank you again Zachary for all your help.

I receive email to renew my policy with same rate as last year and that was good. Your agent was cleaner about coverage and benefit. I had a good experience since I was not clear about same area of coverage. The only thing is why you are not cover broken stuff and only cover mechanical stuff.

Brad did a great job explaining coverages and options to us and did his best to maximize the value of our out of pocket expenses. We are looking forward to things running smoothly when and if we need this coverage. We really liked the idea that he was able to save us money upfront while ensuring that we will have the most comprehensive coverage for our needs. I really like the knowledge that we are able to pick our own contractors should we need to get something fixed. Since we built our custom home within the last year, we like the idea that those who installed everything and worked on our home can also be the ones who service anything as need be. They are the most familiar with how everything was done and are reputable. The pricing offered, the low service call fees, and the fix or replace policy really sold us.

This company denied my claim by plugging in an arbitrary date that the washer broke down. They did this to avoid paying for a claim by saying that it was a preexisting condition by one day. Had they put in June 8th instead of June 7th they would have paid the claim. Instead they denied it. The washer actually broke down on the 11th not the 7th. Very important details. Also, the contract they sent me specifically states that my service fee was $60.00, they charged me $100.00. They said because they meant for it say 100 instead of 60 that they do not have to comply with their own contract. Very slimy. I am held to the details of the contract but they are not. Very convenient for them. Do not do business with this company.

Select Home Warranty is a SCAM. The most they will pay out for a claim is $150. They take 10 days to just look a claim, then you have to keep calling to follow-up and then they ask you for the same stuff you already sent them and say they didn't receive it, then they want you to come up with 3 years of receipts of service for your HVAC system even though I just purchased this house 6 months ago and obviously that's not possible. All their marketing is gearing towards homebuyers and realtors to scam you into thinking you will be covered so you feel at ease moving into your new home, but nothing is covered.

Excellent service from ISSAC who provided an great plan which works well for my home warranty. There was no pressure by him but he informed me about the various options available. It was a pleasure working with him. It will provide coverage for the essential home appliances including our roof. We had service with another company but were impressed with the customer service awards that SELECT HOME WARRANTY has been awarded recently. Since it guarantees easy availability of contractors in our area, its ease of seeking service, and its refund policies make this an excellent home warranty plan.

All in all my experience was good. My Select Home Warranty covered the problem and the final cost was very manageable. I had confidence in the company that responded to my request and they responded quickly to resolve the problem. My experience with the claims department was not as smooth and caused a lot of anxiety for me but the friction was resolved quickly and the claim approved in reasonable time. I feel my Select Home Warranty was a good investment. This was the first time I used it and I was very glad it was there.

I paid SHW over $800 to cover my home and pool system. I submitted three claims and all three were disapproved for various lame reasons. First was my freezer and they said ice makers weren't covered. Crazy! It was the complete unit that was broken and they refused it. Second claim was for my plumbing, which is covered in the policy. No help! Third claim was my pool pump and that is a long drawn out story in itself as they told me to hire my own contractor and after doing so, they said it wasn't covered. Three strikes and you are out. So! I paid $800 for the warranty, plus $60 for the first contractor to look at the freezer and then had to buy it myself, which was another $350. Then $60 to look at the plumbing. Still broken! Third time $60 for the pool pump assessment and then I had to pay $450 to get it fixed. All in all I spent $1770 and got the shaft.

Our agent was Mark and he gave us a wonderful deal! He made it really easy and affordable. He gave us a coupon for roof coverage that was so awesome!! We got the full coverage plus the roof protection and were very happy with the price! Mark also was able to give us two months extra coverage on our yearly plan. I don’t know how many ways I can say we were satisfied with the coverage but hopefully this will do.

Very helpful, knowledgeable and informative. Would highly recommend to my friends. I hope the company gives me as great of service thru out the next year that Jim gave in setting up my new warranty. We had another company when we bought the house. They were very unhelpful so a warranty company was not on my mind to get a new company but Jim's attitude and explanation changed my mind. Here is hoping He is right what he told me.

Very pleased with Zachary's knowledge and quick response. Happy with my decision! I can rest easy knowing I have this home warranty! The ratings I've seen on Select Home Warranty made it easy to make this my choice for my Home Warranty. Zachary added roof leak coverage, and also gave me an additional two months of coverage for the same price. I will be passing this information to all my friends and family and will highly recommend this home warranty to everyone I know.

They cover everything that I needed and the agent was very helpful, experienced and friendly. This is only based on the sign up and registration process. I hope that if I need to utilize their services for anything in my new home it will be equally as easy to process. The discounts awarded are also notable and quite a money saver. After shopping around they offered me the best bang for my buck. The agent I spoke with had been with the company for 9 years which speaks to the quality of service and reliability that I am looking forward to.

Appeared they worked with me. Eager to see how the coverage is if something needs fixing (Hopefully nothing major will happen). They have great discount and the coverage seems to be all-inclusive. The process was very easy. Also easy to navigate through the website. The customer service rep on the phone really helped me out and provided several options for payment and allowed for different additional options to the coverage. As of right now they get five stars from me. Hopefully they will be getting the same five stars at the end of my coverage.

Jonathan ** was prompt and informative. I called at the end of a day and he stayed on the line with me and explained everything I wanted to know. The policy and paid invoice were delivered promptly for my closing. The choices and options were well-explained and helped me in my selection.

Sam ** did a splendid job selling us $1,500 worth of services. After taking the time to read other ComsumerAffairs Reports, we decided the SELECT HOME WARRANTY was not the company to try to do business with. We have tried for 3 WEEKS to get Mr. ** to cancel our contracts as they appear to be worthless. ZERO response from Mr. **. So we'll take his advice and DISPUTE HIS $1,500 CHARGES TO OUR CREDIT CARD COMPANY. Really a sad way to do business. ALL SALES - NO SERVICE!

Good quality sales service. Provided all information requested and patiently answered questions until I was comfortable moving forward. Detailed various plan options and reviewed my primary concerns and accounted for my circumstances. Because plan options vary, it can be overwhelming deciding which items I wanted to have covered, what premiums and deductibles are available, and more. I received calls from several other home warranty companies and the representatives were often rushing and pushing to receive my credit card information when I had not indicated that I wanted to receive service.

David talked to me clearly and gave me detailed information to make the adequate decision about the policy. Worked with me with patiently on Home Warranty to come up with a policy that would meet my needs and replace a current warranty I have with a competitor. Ending up agreeing to a full year warranty (+3 months free) with a reduced service fee of $45 and guaranteed the same yearly cost and fee upon renewal thereafter. Great customer service with everything provided in the hard documentation. Thank you, David.

They offered great deals and were very pleasant to talk to. They were not too pushy and had several different payment options. My only complaint is that I did not receive any kind of paperwork that explained my policy in detail. They have good customer service but it would help to have documentation. I have not had to use their services yet so I can't say anything about that. I'm hoping they are a reliable and easy company to work with.

Select did not hesitate to ensure that our issue (Garbage disposal repair) was taken care of. We were pleased with the customer service. Never thought having home warranty insurance was worth it until now. The process was smooth. Although we are scheduled to be reimbursed for our part, I feel as though paying the fee for the plumber should have been included. All in all it is worth it and I would recommend Select to anyone looking to purchase home warranty insurance.

Nathan was very helpful in explaining the process and fees associated with service calls. Also, that there is a no fee for cancellation policy. I really like the option to that you are able to select your own technician if you like and that the claim are usually processed with a day.

I was planning on cancelling my existing home warranty with another company and was just pricing to see if I was paying too much. Jonathan ended up talking me in to signing a new Home Warranty with Select even though I have mostly replaced all my appliances. He gave me a Great deal and explained even if I need one appliance such as a Water heater or dryer it's worth the cost and I can recoup my money. Very polite and helpful. I would suggest him to other homeowners.

My salesperson was Named Abraham, not only was he a professional, but he made me a great deal. I felt comfortable with the information that he gave me. I will also recommend this warranty to my family and friends. It is such a great deal, that I know that they will definitely be interested in hearing about this and we always try to help each other look for great deals, and this is a great deal, and I had a great salesperson as well.

Brad was excellent. He offered me some good advice. He also offered me the best deal you had to offer. He took his time to explain my payment options too. Although it was a little hard to hear sometimes with the background noise, he would just speak louder. He gave me all the information I needed to complete the survey and get a free month tacked on to the plan I chose. He reached out to me on several different mediums so it made it easy to find him and contact him back.

Sol did great! He explained everything and I feel like he gave me a good deal. I feel more at ease with what he provided. I ended up getting the package to last 6 years and he explained the savings in a way that made sense. Even though I wasn’t trying not to spend a lot I feel like it’s worth it. I would recommend anyone buying a house to purchase a home warranty. I hope when I have a claim the process is simple as well and Sol gave me a a free claim as well.

Good, knowledgeable salesman. Not pushy. Easy to talk with. Polite. Respectful. Gave me all the information which I asked for in an understandable manner. Friendly fellow also. He knew the subject matter very well and communicated it to me well. He also gave me the opportunity to extend the contractual period, first of all to five years, then to three years, then finally to two years. He impressed me as a person who believed in the product which he was attempting to sell me. That meant an awful lot to me.

I had a great visit on the phone with Jim **, he was professional and polite, answered all my questions with no hesitation. I have only needed to call for service one time but I spoke with a person right away and got the issue resolved. I know that with only one call my worries will be taken care of right away. I really do appreciate knowing that. Thanks to Jim, I have renewed my policy and plan on doing so again next year.

Select Home Warranty has three plans to choose from. I went with the Gold plan and after shopping around found it to be the best price on the market. Shop around for yourself, but I feel better knowing my A/C and heater will be covered if it breaks over the next 15 months - and at a reasonable price. It's great being able to lock in a price for 1, 3 or 5 years. I paid for a full year up front so I wouldn't have to worry about any issues in the future. It's easy to talk with any of their employees and someone always picked up when I called.

After researching the top 2018 home warranty companies, l just purchased a Platinum Care home warranty from Select Home Warranty. The representative that I spoke with "Allen" answered all my questions and was both knowledgeable and courteous. The time to get all the facts and make a decision took less than 5 minutes. This was something that I have been needing to do for some time now and it was so easy. I now feel great knowing we are covered for any unforeseen breakdowns. Thanks again to Allen at Select Home Warranty for making this such a pleasant experience.

Happy with the plan. It appears to cover all that is listed in the contract. The only item not necessary is the garage door as that is covered by the condo association. All the other appliances are my responsibility including the air & heating unit, water heater, some plumbing. The condo association covers the roof windows, doors, common areas, general maintenance of bldg. & common areas. I have received the warranty info & service info from Jonathan who has done a good job in providing info on the program along with various discounts also available in the platinum plan.

Adam was very helpful and provided all the info I needed to make an informed decision. I had several questions about the policy and how it worked which Adam took the time to explain in detail. He easily convinced me of the quality of their service and I upgraded to a 3 year term.

I talked with Sam and he set me up with a fair price and commitment to be better than my previous warranty company. The call was easy and after a little explanation of what I was paying and what I was trying to get done, we were able to work it out. It was one of the better sales calls I've had lately. I just signed up today and you always hope that you don't have to call, but glad to know that the next call won't break the bank if something goes bad.

Salesperson, Isaac, was very helpful as he explained the different types of renewal options and did not pressure me into any additional coverage. After I explained my situation, he thoroughly went through the different types of multi-year coverage options and the benefits of each. My previous experience with a competitor was not good for a variety of reasons and I was concerned about finding another reputable warranty company. While I have not needed to place a service call to date, I am confident the matter will be handled, accordingly based on my experience with the sales department.

Get a very quick response from sale man Richard. He is professional and very clear about the plan and discounts. The plan has very good value with lots of promotion discounts and low service fee ($ 45) for multiple years contract. I picked the most expensive one which covered AC. New contract and no claim yet. Will try at least for one year and report back here again. Thank you for reading!

Signing up was super easy and fast, although I have not yet needed to use the service the price was much better than several competitors and I was contacted immediately. Coverage includes all of the most important items in the home like roof, plumbing and electrical systems and all appliances. I bought the warranty for the person who is purchasing my house for sale, and they will really rest easier knowing everything is covered in case of emergency.

Easy to sign up, reasonable prices. I have had a warranty through another company for years, but due to price increases, Select offered a better value for the money. Coverage appear to be very similar. Only difference is the geothermal unit is not covered but that is still covered under the manufacturer warranty. We have multiple properties and the discount to cover all was very good. It makes it easy to maintain then since we don't have to worry about the mechanical parts.

I thought all to be very courteous, answered all my questions. I am a realtor and ordered this for a client I sold a home to and will use you for all my clients. I will also tell other agents about you. As we have not had to have a claim so far 5 stars. The price was great. Was wondering if you have any pamphlets I could give out to my clients and fellow realtors.

My representative Abraham was very professional and informative. He answered all questions asked. Being a senior citizen you want honesty from any reps or companies that you deal with, and I feel comfortable by contacting your company because of the great customer service. I have over the years being in my home and through many weather related incidences need that extra coverage for my peace of mind. I am hoping that by not having to go to the yellow pages I will be taken care of as promised.

The agent was very helpful and explained coverage effectively, along with providing additional rebates. With the rebate offers and extended service option, the service appears to be significantly cheaper than other warranty providers. The service is transferable if you sell your house, you can carry coverage to a new residence, or you can cancel and receive a prorated refund. I haven't had to use the warranty service yet, so I can't provide information regarding service requests execution or demonstrated coverage.

Confident sales rep about the offered products and was straight to the point, which I liked. Answered all my questions very quickly. If the coverage is as he described such as response within a 8 hour timeframe from service call I'm sure I will be pleased with the company and if the company corrects the issue on the first time around instead of putting "band aids" on the issues. I also like how it was highlighted that I could cancel at any time I was not satisfied and could receive a refund on the remaining of the policy.

Richard was great at outlining my options for renewal and the different rates. He made it quick, clear and painless as to the coverage I was getting, the service fees and the special promotions available to make an informed decision that fit within my budget and needs. Select is one of the few home warranty companies that will cover sprinkler systems - an important coverage area for me, and offered a very competitive rate. I've been a client of theirs for the past year and had relatively good response time and coverage levels, as compared to other home warranty companies.

Isaac went through several options... and offered various ways I could save money on the different options. Advised me of what costs could be... what others were charging and how I might be able to save additional dollars with the different programs that Select Home Warranty had to offer. I appreciated him taking time to explain what was and is available and the best way to best deal for what I needed. I can cancel after 30 days if I decide later that I do not want the coverage that I have agreed to and I also get 6 months free if I sign up for a three year program.

I kept checking with SHW on Monday with the hope that it could rush the process. SHW said they did not get the codes from technician, so they contacted the technician to get the code. I had to make sure that SHW had what was needed. I called SHW every 3-4 hrs to follow up. They said the same thing, "Please wait for 48 hrs. It's under review by our manager of authorization dept."

Abraham ** your Senior Account Representative was very professional in handling my request for a quote, providing additional guidance on the type of warranty that fits my needs and follow through with emails and phones calls. Excellent employee. Additionally, when another representative called to address my request for a quote, he was very professional when I informed him I had already spoken to Abraham. He immediately transferred my call. I say this because I was once in sales and everyone wants new business. This individual is a team player and if you send me his name I will recommend him and Abraham to family and friends. Splitting the new business, so everyone makes their numbers.

I had been shopping for a home warranty for some time. I had spoken with multiple other companies. I found the service representatives rude at other companies. I found Alan at Select Home Warranty who was very knowledgeable and very pleasant to work with. I am still in my waiting period before I can make a claim and have not had a need to make a claim so I cannot speak to how well that process works. I can speak to the purchase process which was very smooth. Alan was great!

I recently created an account and purchased a warranty plan from Select Home Warranty. Mark ** did a great job explaining the various options and incentives to help find a warranty plan that fit my needs. I switched to Select Home Warranty from another provider. I appreciate the ability to customize the options on my plan. I took advantage of the roof and sprinkler system add-ons, which are not offered by some providers. I would recommend Select Home Warranty to others, and wish I'd found them sooner.

Warranty do not cover Freon leaks. Took a week to deny my claim. I accepted most of the blame for not fully reading the contract but I still believe it could have been handled quicker. Legally y’all did everything to the letter but overall my experience is negative. My covered appliance was not covered. How can I be happy about that. The only other thing I discovered is if I didn’t have three years of maintenance records everything was voided. This is something that should have been included with the sales pitch. I paid for a full year so I feel trapped. If I was on a month to month I not sure I would remain a customer.

I called over a week ago about a dryer claim and I have yet to hear anything about it. I have called to inquire about this issue and was speaking to someone on the phone who was going look into the issue and suddenly I got a voicemail for who knows who. I am dissatisfied because I was told that services could be dispatched same day and it's been over a week! I have no dryer right now and it's very frustrating to be waiting on a company to refer me to another company, who I'm sure I will also be waiting on.

Adam was eager to get the best price for our policy. He was very polite and helpful. He was knowledgeable and able to answer questions quickly. I like that we could use a service person we already know.

Fred was very nice, polite, and helpful on the phone. He was not overly pushy as some phone salesmen can be. He allowed me ample time to talk it over with my husband and he followed up with me the next day as planned. He also made sure I was fully aware of all the options available to us. The coverage offered is good. The yearly price is really good. I will definitely recommend Select Home Warranty to all of my friends.

They market to first-time home buyers, new homeowners, and real estate agents but all they're doing is taking your premium and they don't cover anything in the claims besides the minimum of $150. They need you to provide three years of receipts of service for anything to be replaced or fixed. How can you provide receipts when you've only lived in the house for 7 months? That's how they can try to get away with it because of the three years period you don't see on the small print. What a scam. Do not buy a warranty from them.

I've spent 2 years getting the runaround from Select regarding my AC unit. I've called on them for only one issue in the several years I've been with them and it's been nothing but excuses for not covering the AC unit. If you can actually understand the "customer service" Reps on the phone, they'll tell you what you want to hear, but when the time comes to write a check, CRICKETS!!!

I did not sleep well because of the heat in my AC unit not working well. I really appreciated the rep being so kind and nice this morning when I called. This was so unexpected because I have a really nice unit. It's not that old. I will share my experience with my family and friends because that's what we need more good customer service. I'm just waiting to see are they going to come out today because this really needs to be taken care of before I go to work today. Your attention to this matter is greatly appreciated.

Belinda was very helpful and informative. Should I need to submit a claim I am confident Select Home Warranty will deliver as promised. The coverage I selected is very extensive, more than other home warranty companies I researched. The purchase process was very easy. I was able to complete the entire transaction in about 20 minutes from a complete review of my options to final payment. I am planning on selling my home and hassle free transfer to the new owners was important to me. I would recommend this to others.

Select Home Warranty approved a new AC motor for our house, told the maintenance guy to go ahead and change it, and gave me the amount of reimbursement on the phone (it was the cost of motor minus $60 out of pocket). After we paid for it we were informed that they only covered $150. Emailed and called them many times, got transferred around and explained the situation countless times. They finally apologized for misinforming us but said they couldn't do anything. We are out of $700 for a decision that they have made for us. You would think purchasing a home warranty makes life easier, but that's not the case with Select Home Warranty at all.

I was talked into paying in advance for a three year policy. I was told it was a special and I would receive several months free and my service fee would only be $37, down from the $150, and down from the original $48 with a one year policy. I made a claim. It’s been over a week in 90+ degree weather waiting on my AC to be fixed. I am now told that my service fee will be $47. I could had someone come out and take care of it for $40. This is a SCAM! I have never received my policy, nor have I received an email from the agent as was promised. Do business elsewhere.

It was fast and easy. My salesperson was knowledgeable and courteous. Not pushy. It was a very good experience. I look forward to a great relationship.I registered three homes, and will recommend the services to my clients. So far it has been a pleasurable experience. I am a real-estate professional and plan to recommend the warranty to my buyers and sellers. it is a great tool for sellers and buyers to ensure that their home purchase is a pleasurable one!

I purchased SELECT HOME WARRANTY about a year ago & this is the first time I use after they charge me $41.66 monthly charges for the last 12 months. if you check their web page, they have 3 levels. Bronze Care - which don't cover a lot - lowest level, Gold Care - which is medium and their best one top of the line they called. Platinum Care - they stated they will cover even washer & dryer clothes.

After considering several home warranty options, I chose Select Home Warranty. Adam called to offer me a lower deductible and discount on a multi-year plan. There seemed to be little risk, since I am able to get a pro-rated refund if I am unhappy with the company. The items covered under this warranty are more extensive than competing companies - there is even a free roof leak coverage included. There are optional coverages you can add for items such as swimming pools, well pumps and sprinkler systems. Many other companies don't offer those optional coverages.

The service rep was extremely helpful and efficient during the sign up process. She was very professional and nice. Didn't oversell and was very clear what our options were for coverage. I would recommend you all to my friends. So far so good! While I have never dealt with your company before, I found the experience extremely comfortable and pleasant. Surprising for a call center. Gladly surprised. The call did not take more than 15 minutes. I hope we don't have to use your service but knowing that we are protected helps us sleep better at night.

The rep made an offer I couldn't refuse he was helpful but I hope when I need to call for a repair that it goes smooth as this phone call. Repairs are costly so I decided to look for a home warranty if I ever need a repair. Hopefully this warranty will offset some of my cost. Not sure if this will or not. I'm going to try them on a month to month basis to see if I like the service's first. If in the future if I need a repair then I can decide if this is for me. I may commit to a longer contract then. Thank you again to the rep I spoke with.