Select Home Warranty Reviews

Jonathan ** was the rep that I dealt with and he was concise and didn't try to sell me what I didn't need. He took care of my request quickly so I could get back to work. This is our first home and our first go round with all of these things and we really are hoping for the best. My husband works in insurance and we would rather pay for the peace of mind than not have this if something were to happen. The network of contractors is very large and the companies we would already prefer on on the list - which is fantastic!

Enrollment was fast and east with flexible payment terms. Much appreciated. Sales professional listened well and understood what I was looking for and was clearly able to explain the policy and its features and conditions. He was also able to clearly explain coverages and differences between the levels of coverage. I hope the service works out as well as the sales. I am coming up on the thirty day waiting period, so we shall see!

Very professional and helpful interface with Abraham ** of Select Home Warranty. He was very knowledgeable of all of the details regarding the contract and offered special incentives for senior and retired military which resulted in an affordable coverage for 6 years. He fully explained the options and flexibility of the contract regarding transfer of coverage to new owners or to transfer to another home if we moved. He answered all of my questions and ensured I had proper documentation quickly through email, I would recommend Select Home Warranty to my friends and relatives.

Select Home Warranty is a terrible company. I had a clogged kitchen sink and they hired a technician who lives 3 hours from my home and he declined to come. Then they wanted me to find a technician. I found one and got a quote, the poor guy had to deal with many customer reps to give the diagnosis over and over, but they told us that they can not authorize at the weekend and the technician left. This is a scam company. They also lied to me about coverages and conditions when they called me for renewing, which I figured after signing up and reading the contract, then cancelled immediately. Stay away! They need to go out of business. They are big liars.

I purchased a home warranty plan with Select Home Warranty. First, I did not receive confirmation that I was covered. I called about a month later and they sent confirmation to my email. I needed my bathtub diverter to be fixed and I called about it.They said it was not covered. They said in order for that to be covered, I would have to pay an additional $49.00. I paid the $49.00 and they sent a technician out for repairs. The technician repaired it and the cost was $505.00. I had to pay a trip charge of $60.00. The balance was $445.00 and Select only paid $150.00. I ask them did they have another technician that could do it for $150.00 and they said no.

I do not normally write reviews. I have had the warranty company for a year. I have made two claims on the stove and dryer and have been denied both for various illegitimate reasons. The stove was inspected by both the gas company and a stove technician and was suggested to be faulty. SHW would not replace the stove. The dryer was making an excruciatingly loud noise when operating. Since this did not impede the "proper function" of the machine, the repair was not covered. Both their reasoning was not legitimate. Waste of money.

Isaac ** helps me to shop for a home warranty package. He is knowledgeable and has provided all the options that are available according to my budget and my coverage need. He was very professional and provided outstanding customer service. I am a new customer so I am very optimistic that this home warranty company will provide outstanding customer service. I got a lower monthly rent for 3 years package.

We have had a policy since 2017. Renewed it in January of 2019. Had a small problem with washing machine but nothing major. Our air went out Saturday night. Tuesday we had contractor but they did not service our area. Was told to wait 72 hours for new contractor even though I explained my 90-year old mother was with us. On Wednesday we were told our policy is inactive due to waiting period. They were waiting for information from main office. Refused to give us a number to call to talk to someone who could resolve this problem.

My experience with Select was amazing. The prices were the best I have found. Everything in my house is covered. Sol **. was very helpful and he really took care of me. The 3 year coverage is really hard to beat. Thank you very much for taking care of me. I was also given the opportunity for additional discounts which made the whole experience even better. The fact that I have peace of mind for three and a half years, in my opinion, is priceless.

I had a positive experience with the operator today. The guy was fast and informative. The next few months will show me the kind of company they are. The monthly fee is good and the deduction is good as well. I had gone with another warranty company, Choice Home, and the customer service was horrible. I tried to complain and the guy taking my complaint blamed the service guy, saying that he tells lies to get me to call him back and bypass using the company to save me money.

Platinum package is what I purchased. I have not used the warranty in the past year; so I do not know how good they are. The service representative seemed nice and helpful when speaking to me on the phone. I renewed with them and may even think of purchasing another home warranty for my other home, that is with another home warranty company. So far I like the package and price for Select Home Warranty compared to 2-10 Home Buyers. I also like the lower deductible compared to my other home warranty as well. As I mentioned earlier, I have not had to use Select Home Warranty for the first year that I purchased my home warranty. I will try to write another review if and when I call them for a problem.

Daniel **. was very easy to work with and very helpful explaining your program. He did not push me but seemed interested in helping me understand the program. He explained the various options if I needed them and told me about the discounts available if I purchased the 5 year plan. He also said if I referred someone, Select would add 1 month to the policy. I was happy with the help Daniel gave me.

Select Home provided a technician quickly to come and evaluate the status of my refrigerator. Once the technician sent his report I received a solution to replacing my nonworking refrigerator within 24 hours. I called to ask a question and the wait time was around five minutes. I was provided an option to receive a callback when there was a customer service agent available. The agent was very thorough in his knowledge of the situation.

I was very pleased with the level of service I received from the sales rep who assisted me with signing up. I inquired online & received a phone call within 1 min. The sales rep explained the features/benefits, & was able to set me up with the platinum plan for a great price! I was thrilled with all of the different appliances the warranty covers. Thank you for the great customer service. I plan to call back to add my rental home.

Today I spoke with Bruce about a new service plan agreement and he was very helpful. He answered all my questions and assured me that I was making the best decision so I gave him my business. I will update on how this policy went....the good and/or bad. I really don't know much more to say at this point. I am just trusting and believing that a made the best decision. He was very pleasant to speak with.

Informative. Talks a little too fast. Polite and confident. A little pushy at times but not overly so. I have nothing else to say at this time. The proof is in the pudding. When/if a claim is filed will make up my mid. After signing up reviewed BBB standing and not very comfortable with the number of negative reviews showing there. Also on reviews I saw limits as to how much would be paid on claims, not happy with that. I would have liked to see full replacement costs addressed on reviews and I do not see that. Will give you a chance but I will keep a lose eye on this.

After speaking with the sales representative over the phone, I bought two policies to cover my two (2) 4 plexes (4 unit apt buildings). I paid $900 each and each policy was written for the 4plex address, 1234 Smith Drive #1-4. Select knew they were insuring a 4 unit building and for the first two months, they responded well. They mixed up the order numbers when I had two washing machines in adjoining units develop problems. They "suddenly" discovered that I had four units in a building and said I would need to pay them an additional $900 per unit. They refused to cover fixing one of the washing machines and said they wouldn't cover anything else. I said, fine, give me all my money back and I never heard a word from them.

I had the sprung tune up done for my 26 year old AC unit and was told it needed a new capacitor, the blower fan cleaned and freon and the total cost for that would have been almost $800. I knew the freon was not covered by the policy but not sure about the other 2 items so after returning from an out of town trip I contacted SHW claims and a few days later a technician under contract w/ SHW came out and told me the unit needed Freon but nothing else so they submitted a claim for replacement since the unit was very old.

Agent, William was thorough and knowledgeable of the product and what it had to offer homeowners and Veterans. William reviewed coverages that covered my entire home and provided me the best quote available to me as a female, veteran and retired homeowner.

I purchased the warranty from Select Home a few months ago and was pleased with the entire process, price, and offerings. I did not anticipate having to call them to file a claim so soon. Nevertheless, I noticed that my lawn sprinklers were not functioning properly and after diagnosing the problem I filed a claim online quickly and easily. SHW needed more info regarding the claim so they called and immediately took care of the problem promptly. Customer service is great and their speed to resolution is fantastic. I hope to maintain a long relationship with SHW!

For me, Select Home Warranty's process was easy, hassle free and reasonably priced. I found their online reviews to be favorable, which is why I contacted the company to learn about available programs, coverage, and pricing. The sales rep was knowledgeable and patient. I also comparison shopped, and Select was competitive with other carriers. I think the peace of mind the coverage offers is worth the cost. I will highly recommend the plan to others, including my friends and family considering, or in the process of either buying or selling a home.

Awesome customer service. It is a shame that all businesses are not as professional and patient as you are. George ** was so wonderful and explained fully what my policy was and the choices I had. So glad I spoke with him. Most likely if it wasn't for him my policy would have lapsed. So glad he was persistent enough to finally get a hold of me. I really appreciated that. Best company I have had.

The customer representatives were always very helpful in providing the information needed to submit my claim. However, the actual approval process was long because SHW could not find a technician to diagnose my rook leak. I kept receiving notifications that they were looking for one. After one week, I received a notification that since SHW wasn't been able to provide one I could get my own technician. Thank God, we aren't in the raining season otherwise my leak would have gotten even worse.

Bruce ** gave me excellent service and tried to work with me to give me a plan that was most affordable and provided me with the best coverage. I would recommend them to friends and family. I was also able to get my pool covered as well which can be very expensive for repairs. The plan was a better value than my previous plan, and I was glad I came across them on the internet - they were listed as one of the best home warranty companies to work with.

Jonathan was such a huge help and I'm glad I decided to listen to all my options because he was right in telling me that the 3 year plan is a great deal. I can transfer it to another house, it covers a lot more than what I had last time, and the service call is affordable. I had a different experience years before with a different company and now believe in home warranties again.

My conversation with the representative was informative and concise. I appreciated his patience and knowledge of the contract and fees. Hopefully I won't have to use this coverage, but it gives me peace of mind knowing that I will have financial help if I need it since living on social security is pretty tough. I like the idea of not having to worry about who to call if something breaks down as I am not mechanically inclined.

I was looking for a home warranty and am glad I found this one! It is very reasonably priced with a low co-pay. The guy Fred who helped me was awesome, very polite and informative. I haven’t had a home warranty before but my sister had this one and loved it. I read all the reviews and was impressed with all the good things people had to say about Select Home Warranty. I hope I don’t have anything break anytime soon but if I do it’s nice to know that I am covered.

I appreciate the fast response when getting information online. The person was Daniel ** so it was important to me that when I decided to order my policy that’s who I contacted. He showed me what I was looking for and I didn’t feel like I was talking to a salesperson but a person who is helping me with the most important thing I have my home. This point I’m very happy and I highly recommend this company for a price an courtesy.

Your salesperson Bruce was so nice and sincere. Have to say it's a first for me as I never sign up for anything without really checking all the my I's and crossed T's, I surely hope I'm not going to be sorry & making a mistake in doing so, As it's a first for me, Bruce was able to convince me I couldn't go wrong. He explained everything to me to satisfy my curiosity. I really appreciated his patient & understanding in dealing with a senior person. Thank you Bruce.

Great experience and information. The service rep was very detailed about the plans. Gave me a lot of informative information that will help me in the long run. The plans are very cheap and cover the same amount as the high dollar monthly plans that are out there. With so much competition out there it is great that Select offers great prices with their plans and the customer service isn’t hindered by it. It is really nice to have a service that also provides great customer service and great experiences for their customers.

Easy to talk to and sold me quickly on a great plan! Chase heard all my needs and made sure what I deemed necessary was covered and the right time frame. Could not have asked for an easier process in purchasing a plan. Thank you so much for making this easy peasy - I cannot wait to know that the home will be happy safe and secure. Knowing I do not have to worry is amazing!

The process to sign up was very easy. I was able to get a quote on the various plans in about 10 minutes, and get signed up during that time. I was also given a quote for 6 years worth of service at the 5 year price, which included discounts. I haven't used this company before so I didn't want to commit for that long without having experienced their service. I was in a time crunch and couldn't stay on the phone too long and they made it easy to hang up.

Select Home customer is good, however, the real quandary is having a technician visit my home to inspect my AC unit. I originally placed this claim - **, around 12:21 5/31/19. The ticket number for this claim is **; the contractor originally assigned is KC AC; I left a voice message with KC AC - they are unresponsive. I'm new to Select Homes Warranty - is this the type of pejorative service I should expect in the event I have to use the service again?

Zachary ** did a great job of walking me thru the policies and discussing what was covered and when. Although I had a lot of questions, Zachary was patient and thoughtful in his responses. I felt like he treated me with courtesy and respect. He was easy to talk to and gave me multiple options to choose from including 1-15 year options. Ultimately I chose a 3 year plan based on my current budget and ability.

Zachary ** was VERY helpful and knowledgeable about the program. After a lot of research, Select Home Warranty was a "No Brainer" when it came time to make a decision on who to go with. The outstanding coverage along with the pricing, due to my choice of going with a multi-year contract, was more than what I could ever had imagined. Don't waste your time and energy looking and comparing different plans and companies. Again, Select Home Warranty, exceeded my expectations.

The gentlemen I spoke with was very nice and explained everything to me. I will tell my friends and family about the great rate I got. It was a very good experience and did not take long at all. I have been looking for a while and I finally found a plan I am happy with and at a great price. I found the company on a Google search. It has been a while since we had a warranty company and it gives me peace of mind knowing I have a plan if something goes wrong with our house.

WE HAD A GREAT EXPERIENCE WITH SELECT HOME WARRANTY! I enjoyed working with Nathan, it was a pleasure. He was able to answer all of my questions, even the hard ones and get me signed up right then. I have had another company companies in the past that were difficult to deal with. Nathan made it so easy. Thanks for helping us with our new home purchase!! It is nice to know that our home is covered from day one.

Very informative and answered my questions. Loved talking to the gentleman from NJ. I used to live there so I really enjoyed hearing the accent. Your rates are very good and the coverage I receive for this rate is excellent. I also like the many discounts you offered to me. There were several very good options to choose from. I chose the Platinum care plan which covers everything from appliances to AC, water heater, heating unit and more.

Representatives asked several questions about the water heater. Some questions I knew the answers some I didn’t know the answers. She was very polite. I had to repeat myself several times. Maybe we had a bad connection. She gave me the claim number & I repeated it to her to confirm it was the correct claim number. She also informed me I would be getting an email within 24 to 48 hours. Which I did receive the email with the denial of my claim for my water heater.

So far the plan seems to be working. However I was told that I would receive same day service on my contract and the claims agent said a repair person could take 24-48 hours. The agent did say she would prioritize my claim. Also not happy about how they try to get two service fees for the same problem of my kitchen sink plumbing which is hooked up to garbage disposal. I think the sales team overpromises on what the company actually delivers.

The rep on the phone with our order was very professional and knowledgeable of your products. He led me thru the process without pushing sales, but with the facts and moved me from shopping for one year deal to sign a 3 years agreement. I recommend David ** as a valuable asset of your company. I did open a claim # ** on Sat June 1 for a broken garage door opener, which broke that day. I filed the claim 6/3/19 after filling out the online form, I then was contacted and spoke with 3 reps. I was told the claim was filed, but I would hear from someone within 24-48 hours. I still have not been contacted. This is not acceptable service of waiting for a call to even start the service, and no time yet of when it will be corrected. I will cancel my service contract if not contacted if this an example of your poor performance. Thank you.

Trica informed me fill out forms for reimbursement. I did have a problem on having you send me the forms for the reimbursements. Your representatives were eager to help with the issues. Now let us see how long it will take for the reimbursement. I hope I do not have any more issues with. I am a little upset because of the length of time to receive a reimbursement.

Air conditioner stopped cooling on May 24. Since that was the beginning of the Memorial Day holiday weekend, I reported it to the warranty company on May 28. On May 30, at 4:37 P.M., which is at the end of the workday, I was advised that a contractor had been assigned and to allow 24 hours to get back to me. I ended up calling contractor on June 3, and on June 4 the repair was completed. Since the repair involved the addition of freon, the service was not covered by warranty. I understand that and am okay with it. The only complaint is the length of time it took to assign a contractor, I didn't expect that it would be done immediately, but nearly 4 days seems a bit long.

Fred was the name of the representative and he was friendly and informative. He patiently answered all questions asked. He also wasn't pushy with the product being sold which I greatly appreciated from him. Whatever questions asked that he didn't know he readily checked with his supervisor. I was hesitant at first to proceed with the coverage but am glad I did so. I feel like I made a good decision with a company I can trust.

Salesman was very good but a little pushy. I especially didn't like him bashing American Home Shield and I told him so. He worked hard to get the sale and made it worth my while to switch. Really happy with the coverage.

I just signed up for 5 years, which ends up giving me 6 years of coverage. I was also given money off because my husband died, due to his military service, which was quite helpful. Mark ** was friendly and helpful. I'm glad for the peace of mind that I won't be out in left field should something break down.

I had a stoppage in my sink and I called to report, the plumber arrived less than a day and repaired the stoppage. I haven't had any problems since that time. I am completely satisfied with the service. I've dealt with warranty companies in the past which didn't cover anything. So far it seems as if they cover a lot more than any of the the other companies. And it's cost effective. I was happy not to have paid to actually have the stoppage cleared. And the turnaround time was outstanding.

Easy and fast enrollment over the phone. Offered me a multi year plan that reduces the yearly cost. Everyone loves a deal. And the home warranty is worth it. Especially when you buy a new home. In the first year I used it 3 times. You never know when something will break down at the most inopportune time. Customer service folks were very nice and a pleasure to speak to. Hopefully I won't need it but in case I do then I'll be covered.

Great customer service from Ben **. at Select Home Warranty. He explained the plan in detail, options and promotional special available. Process was simple. No pressure to buy, Ben just explained what the plan offered, benefits, ease of filing a claim and average response time. If you refer a customer Select Home Warranty has a thank you gift of 1 free month of coverage. I'd say that's a nice perk to you as a new customer.

This was an emergency repair. I used my own AC company and it was reimbursable up to 150.00. I haven't rec'd the check yet. Thank you for allowing me to use my own company in this emergency and approving so quickly but I still dont have check and now I called and I have to fill in a form and speak to the billing dept. This was never mentioned in the email that you sent me on 5/15/19 approving the claim.

I have been trying to have my AC fixed since May 24. I have received sub par service from SHW and the contractors dispatched to my home. This is unacceptable customer service and the more I contact SHW the worse things get. When the service rep for SHW reached out to me, I was told the shopping around for service (covered in my warranty agreement) was over. SHW would do all that and that has not been true (false advertisement).

Like every home warranty company this is **! They don’t tell you upfront that oh it’s not really a 30 day wait. It’s a 35 and when you call Lynn to tell them that you have an a problem they tell you it’s pre-existing and they’re not gonna cover it so buying a home warranty is a waste. Move On. Put the money in a savings account. Do not pay them because they only use your money to line their pockets. It’s not worth it. It’s **. Trust me. I will never buy another Home Warranty. I’m just gonna put money in my savings account. I’m not giving them anymore. ** them!

It was confusing at first because the date of my account going live was wrong but he fixed it pretty quick and now I’m just waiting on them to fix my AC. The next step I’ll review again after the service is complete. Just gotta see if they can help me first before I go further into detail about my experiences.

My water heater started leaking on Sunday morning. I submitted a claim, and within 2 hours, I had a response. On Monday morning, they had found a service company to diagnose the water heater. That was done on Monday afternoon. We are now awaiting approval for the work to move forward. If approval moves as quickly as the initial claim, I should have a new water heater within a few days of my initial claim. All in all, the service level was excellent, friendly and prompt. The service company was professional and explained the problem and also the procedure.

Sam was friendly, timely and effective. He helped me make an informed choice for my property that was affordable for our family. The customer service was great. I cannot yet fairly rate the value because I have yet had a service person perform work in my home. However, the coverage offered at this price point beats the competition in the industry. I did quite a bit of research before choosing Select. I found this offering to be among the most comprehensive for the price.

Sam was friendly and helped me get my warranty transferred into my name with no issues. The previous owner purchased the warranty at my request and I had to get it transferred into my name. Sam did this for me quickly and with no problems. Also I was informed that I would receive an additional two months of the warranty at no extra charge. Can’t beat it for the price! Sam is the man! Great job Select Home Warranty!

I did my research prior to choosing Select Home Warranty. I called with many questions as I had recently purchased my first home. They were extremely helpful and answered all of my questions. I’m happy to be a new customer! They offer an extensive coverage plan at a good value. I read lots of positive reviews from many satisfied customers. They have been in business for many years and have a wonderful reputation. The follow up email communication that I received was extremely helpful.

This gentleman was very polite and accommodating for my schedule. He even got me a deal and lowered my monthly premiums and the cost of my house calls in case I actually need to use them. This is Affordable because I can pay monthly and I don't have all the money that I need to pay the full year off but now that it's been put at an affordable rate I can do it. I hope that I won't need the service but I feel better that I have the coverage. The last company I tried to work with was too expensive and they had crappy service. I look forward to a much better business relationship with this new company.

AC Repair - 90 degree Texas humid heat. Responded to request with 24 hours and assigned a contractor. The contractor responded with an hour and was able to make an appointment the next business day. Contractor fixed issue and replaced capacitor plus contractor. Select Home accepted the repair immediately with no further discussion. Choosing a home warranty company can be difficult and a headache but Select Home has great customer service. This is my first claim and so far so good! If this level of service continues I would recommend it to other people all the time.

My customer service representative was very good and patient. He did not pressure sale. He was very thorough and provided me every opportunity to help me save money. He carefully explained how the program worked and what systems and appliances were covered. He explained the grace period. He explained to me I could save money by going to a five year or ten year. He started with the 5 year plan and showed me how I could save if I could afford to pay $1,750. The deal he explained was great, but it was not affordable at this time. He even explained the 3 year option, but again it was not affordable at this time. I appreciate Dave's patience and persistence without the pressure. He is a good salesman.

I recently switched from a different home warranty company, American Home Shield, to Select Home Warranty. I switched because of a horrible customer service experience I had with American Home Shield. Additionally, the wait times with the AHS were horrible. Most of the time it was a 15-30 minute wait. From the very first call with Select Home Warranty, I was impressed. The representative displayed excellent customer service. I was so impressed that I also had my parents sign up for the plan. Thank you Select Home Warranty!

Fred was very helpful in telling me what was covered and the cost of everything. He gave me several options in how to pay with additional years locked in. I was very pleased with the money savings switching from American Shield. Unfortunately I wasn't in a situation to take these options but Fred was indeed very helpful in customer service! It's amazing to me the price differences for the same services can be. I can't think of anything else I can say about how well Fred did from start to finish.

Easy to do business with during sign-up process. Have not had to use them and hopefully I won't need to. Everything was explained and the materials we've received so far are very clear. The coverage is comprehensive. Would definitely recommend to all my friends and family in the Tampa area. The cost was also a plus - very reasonable rates. I love the fact that they cover all appliances, regardless of their age. The service call fee is also reasonable at only $60.

Gentleman who originally took my phone call was professional and efficient. I called on a Sunday so weekend requests were not a problem. I was contacted by a service contractor within twelve hours and my issue was resolved within 24 hours of the original service request. Would highly recommend the company. The work performed met my expectations completely and the service provider called thirty minutes in advance to prepare me for their arrival. I truly appreciated this since I did not want to miss the appointment.

Thank you all for making this process as transparent as possible. Your representative Daniel ** did a great job of explaining my options and then went above and beyond to assure that I did make the best decision. Thank your team for me! Daniel was able to offer me a very competitive payment discount if I paid the amount upfront instead of monthly payments. I appreciate all the different options as I helped to mold my decision. Ty.

I received a call from salesman, Jeff, on Sunday, He was very polite and knowledgeable. Most importantly, he answered my questions regarding my concerns. That was the reason that I signed up with the Company. Jeff promised to email me the warranty contract, which was promptly done. I have a warranty with another company, that came with the house that I purchased in October, 2018. I had to call the other warranty company about my air conditioner and it took them over a week for a technician to come to check the problem, which was minimal, just needed Freon. I also had a very hard time reaching the warranty company and scheduling with the independent service provider. Jeff convinced me that Select Home Warranty stands by their work and their policies. That is one of the reasons that I went with Select Home Warranty.

They couldn’t fix my current dryer because of the age and cost would be more than it was worth. So they’re offering me $225 towards the purchase of a new dryer which doesn’t even cover half a dryer. So in total I will need to spend $500 to get a new dryer and I am only getting reimbursement for half of that. And everything was handled through email which is good but also doesn’t feel like I’m an actual customer.

Friendly and knowledgable. explained it well... just have a couple questions. My son has a home warranty which is why I decided to inquire. Didn't plan on signing up but couldn't pass up such a great deal! I guess today the price has gone back up!!! It is something that I think is a beneficial service for anyone that is a homeowner and they had the best value. I saw all the benefits because the salesperson explained it so well and he even gave me his cell number which I called back to ask him another question... He was able to help and referred me to someone else for my question who was knowledgeable about this area.

I purchased a Platinum home warranty from Select Home Warranty when my wife and I bought our home. I was given a list of basic things that were covered, fridge, AC etc. Basic appliances and some other things. The ice maker on my fridge broke so I naturally submitted a claim. I was told that the ice maker part of the fridge was not covered and that I would need to purchase a $40 rider. Ridiculous! Any reasonable person would assume that if you state you cover the fridge, you cover the fridge as well as built-in parts of the fridge. Extremely misleading and devious. Do not buy a warranty plan from them. They will nickel and dime you out.

When we purchased our home in the later part of 2018 we also purchased a home warranty from Select Home Warranty, paying the entire policy price in full. After a few months of living in the house we noticed a fairly large water leak from an upstairs shower that was somehow flowing into the garage causing damage in the ceiling. We called and put in a claim and Select Home Warranty sent out a plumber. After figuring out the problem the plumber explained that there were 2 parts to the problem, one being a loose drain trap and the other being an issue with the shower not being sealed correctly when it was installed before we purchased the house, something no one could have known at the time.

I was searching for a new home warranty and got a call from Daniel **. He was so very helpful and offered me a great value after explaining to me all the benefits to using your company. He is very knowledgeable but not pushy. He is perfect for this job! I like that the trade fee is less than what I am paying now and now I am paid for six years and after that a locked in rate for life. The best thing is that I can choose my own work person if I want, AND I can take this policy with me if I move. That is unheard of. I will tell all of my friends about this. The proof is in the pudding as they say, but I can opt out and that makes this plan fail safe!!! I'm glad Daniel called me!

Bruce ** was exceptional at giving me all the info I needed to decide on a home warranty. I feel so much better knowing I’m covered if anything goes wrong in my home. I will be spreading the word to family members about Select Home Warranty. I had compared two other companies before I called Select and with no concern I decided to go with Select. Bruce was very knowledgeable of the service they provide and I felt confident in the decision I made.

Provided the best prices for a home warranty and the process was so simple! Richard was easy to deal with and explained everything I wanted to know. I especially liked that this company locks in your rate (when you renew the following year) while many other companies will charge you a much higher rate the next year. They also offered an incredible three year deal, unfortunately I didn't have the capital to purchase that right now. However, it was a great deal. The value is great!

The enrollment process was very easy. There was some effort to upsell to a multiple year contract (which I was not interested in), but the salesperson was not pushy once I informed him that I would only like a single year contract. I may be interested in a multi year after I see how the service is during the first year. Upon enrollment, the contract was immediately emailed to me for review. The contract was consistent with what I was informed in my quote. It has been a positive experience and I look forward to working with the company.

I have used other warranty companies and Select has a better policy. Their limit for repairs is better. Some companies have a $2000.00 LIFETIME claim limit. This is really a better policy with $11,000. What can you do with 2 grand for appliances or a furnace? The last time I used this it was a 3 day turnaround for repairs. The policy I had before this could manage to get me a repair in 7 days.

Easy process for acquiring contract. Seems to be best price around. Haven't had the opportunity yet to request service. Would have given 5 stars but the customer service Rep seemed to be in a hurry to close the deal. I personally tend to reject what I consider high pressure sales. He was courteous enough, just seemed to be in a big hurry. I have recieved contact information to submit a claim, but no actual contract yet. I want to transfer this policy to our new home buyer and have not received instructions on how to do this.

Kevin was great when giving options for payment plans and tried to save us money also! This plan is for a new house we will be buying in the future! I did some shopping online for these coverages and Select saved us the most money. The process was easy and fast and gave us different payment options as well. Hopefully we will never need to use it but if we do it will be there when we need it.

I talked with Adam ** and he did a wonderful job representing your company. He offered me all these options and answered all my questions. I am so excited about this new coverage. It gives me peace of mind for the future knowing that if something happens with my appliances I have someone to call. I was able to cover myself and my daughter for the next seven years!!! How awesome. She is excited about this coverage also. Thank you.

I was shopping for a good warranty package and a friend of mine referred me to Select. My earlier warranty coverage packages were difficult with claims and settlement. I liked the way the agent offered me the coverage and the package, that covers all aspects of the home, such as appliances, roof, and additional month warranty. It's good value for money. I haven't made any claims to know the level of customer service. The 5 year coverage is a good package with great value for money.

While searching online for home warranty companies I was contacted almost immediately after I submitted an online request for a quote through Select Home Warranty. Sol **, the service representative, was extremely helpful and knowledgeable. He answered all my questions and provided us with a new homeowner discount. The process to sign up was easy and their prices were much more affordable compared to other companies. So far, I would highly recommend Select Home Warranty. I look forward to their service going forward.

I of course have not had the occasion to use the service yet as I just signed up for it. But my experience dealing with the salespeople and customer service has been satisfactory. The only issue I had with the sign up was that the amount immediately showed up at my bank after I was assured by the salesman it would take a couple days. It did not actually come out of my bank immediately but it did show up on the records as if it had come out and gave me rather a scare because I told the salesman I needed to transfer the money from one account to another. But it all worked out in the end.

Each question I asked of the Select agents was thoroughly answered and the quotes all appeared to be to the benefit of the consumer. Buying an extended plan made it exceptionally affordable and, because Select has received good reviews, I anticipate good service and appreciate the ability to share my plan with others. (The fact that I will receive a free month is an added incentive.) I purchased a second home service warranty program for my daughter’s home to give her the same peace of mind that I will have.

I had a great conversation with the representative with Select Home Warranty. He was very patient, knowledgeable and courteous. He answered all my questions and gave me all options available. I have already signed up for an annual membership just on the basis of the call. I have received my membership documents already and am extremely pleased with my choice. I have been a homeowner for over 3 years and my current home warranty company has been very slow in responding and show poor customer service. I have only read good reviews for SELECT HOME WARRANTY.

Abraham was helpful and knowledgeable. We now have coverage on our two properties. So that will give us peace of mind that we will not need to worry about any claims over the next 7 years. The rates that we have been quoted seemed fair based on our prior experience with another service provider we used with our home in another state. That is why we choose to sign up with this company. Now we can relax and feel secure that if and when something might happen, we will be covered both in this primary home and our rental. If and when we sell that property, we will be able to transfer it to the next buyer as well as use it is a selling feature knowing that everything in that home is covered by this Home Warranty program.

Your salesman, was efficient, pleasant, and to the point, explaining terms and answering questions and was able to make the transaction a pleasant experience. I am in my 70's, having recently lost my husband, who was able to fix a lot of things, that might malfunction, so I felt this would be a good substitute at this time. Thank you for a pleasant experience. I would hope to not use your services but in the event I must, I do have confidence that you will be able to assist. I was also able to add swimming pool coverage, which was an important part of the contract. Thanks again. Elsie

Jeff ** was awesome and very knowledgeable about the salt water pool coverage. I had a great experience talking to him and happy to be part of the Select Home Warranty program. Thanks to Jeff I feel very satisfied with my decision to elect Select as my home warranty provider.

David ** was very helpful in setting up a new plan with the most discounts available. He reviewed all plans and options in my area. I liked the cost comparison between plans reviewed. This was a very good deal to be able to maintain my investment of my home for years to come.

Re ** and call to rep for clarification. The email I received regarding my claim was contradictory. Part of it sounded like a denial of coverage, then it instructed me to contact the assigned technician. The denial was due to the issues not being normal wear and tear? I fail to understand how a leaking icemaker and air leaking around fridge door is not normal wear... we are not swinging from the fridge door so I called Customer Service, spoke with Cherryl. She reviewed the email I received, and apparently agreed that the contradiction was confusing. She informed me that she is "expediting" my concern to your reviewers, and that I should expect an email with clarification within 48 hours.

The Select Customer Service team were very informative and asked me what I was in need of. They were very good about explaining how the coverage works and provided me with options to choose from so that I could make the best choice for my family. The sales team then made sure that I was aware of the benefits of the gold plan versus the platinum plan. I really appreciated the interest that they had for not only my current needs, but my future needs as well.

The gentleman helping me gave me all the available options and discounts. Was very impressed by his professionalism and knowledge of all discounts and offers. After shopping and researching other offers, this seems to be the best. Time will tell however, and I will keep you abreast of any changes or of any claims I may have to submit over time and how the services pan out. It is a good feeling knowing my major systems in the house are covered.

Chase was very patient and helpful in offering policy options and clarifying questions I had about the policy. He explained the differences between American Home Shield and Select policies and the clear choice was Select. As former American Home Shield policyholders, we were less than pleased with the contractors they assigned to handle our repairs. I particularly like the policy feature that allows us to choose the contractor, submit their name to Select, and have Select assign them to our job.

I have had problems in the past with a different home warranty company in getting service people in my area, but Select Home Warranty says they have service people in my area. I have not submitted a claim yet but I hope they do. When I reviewed all the items covered from a few different companies, this one seemed to cover all my needs at a fair price.

The service rep called me after I put in an inquiry, he was very friendly and understanding. He gave me a really good deal on an extended plan with a very low service charge and yearly cost. He spent 15 minutes on the phone with me describing each plan they had available in detail and how to get the best deal. Looking forward to working with them if I have any problems in the future.

I found Select Home Services online. Immediately clicking on the sign up form for more info, I got a call about 30 seconds. The salesman gave me the info I wanted to hear. $100 discount plus another $100 discount if I joined for the year. Plus an additional 2 months. What a deal!! I can’t be more happier. My wife is happy. I am happy and now I can’t wait until something breaks down. Lol.

The sales representative began with the original 1 year offer, and based on a few questions on our situation found a multi year policy for us. The annual fee was $100 less, the fee per service call was $15 less, the free months were extended by 4 months and the current annual price will never go up even at renewal. The bonus is the free roof leak protection is extended through out the 3 year contract and beyond if we renew.

I worked with Alan ** to get coverage on our home. He was so helpful and answered all the questions I had without making me feel silly for asking about them. He worked with me to get me the best deal for what I needed covered and was supportive of my decisions. I would DEFINITELY recommend the company and Alan to family and friends. I'm very relieved to know that our aging Central Air, Boiler and Electric system is now covered!

Excellent customer service. Fred ** was a very professional and persuasive salesperson. Fred clearly explained the benefits of Select Home Warranty, listened to my needs and linked those to the program. I was initially only interested in the program for one year. After discussing with Fred, I purchased a 3 year program. I had a negative experience with a warranty company on a previous address and hesitated to invest in protection for our new address. I’m confident I made the right decision with the Platinum Care Plan.

The representative was very easy to work with. Knowledgeable and very informative. Answered all my questions. Verified what I selected and made sure I was happy to proceed with their warranty. I am proud to say I purchased their warranty. I had another warranty company. This company covers more of what I wanted and needed. They don't drop some of the coverage after the first year. I get to keep the same coverage after the first year for the same price. Why wouldn't that make me smile? Thanks again. :)

My customer service rep J ** was very informative and helped to get me a great deal on my home warranty coverage. I got a 3 yr deal with 6 months free for a very reasonable price. The customer service rep answered all of my questions and was very prompt with the email of the contract specifics. I feel I got great coverage for my home and don't have to worry about renewing for some time. Thanks so much.

An informative salesman with good product knowledge and fair pricing signed me up for our first warranty in our new home. I like the online claims entry access feature and the low claims cost for us. I am a new customer but I'm looking forward to a great long term relationship! Other reviews would seem to indicate that I am not alone in my positive evaluation. Oh, and we received 14 months for the price of 12 by paying for a year in advance, with a very attractive option for three years of coverage at even better rates.

The AC unit stopped working on May 31st. Called the toll free no. spoke to Kevin, he was very helpful. I received an email assigning the job to Columbia Air Conditioning and Heating. We are currently waiting to be contacted by the contractor to set up a time for repairs. This is a weekend so I was surprised at the quick response time. So far you are doing an excellent job.

The person assisting me was very knowledgeable and helped me to identify the best service for the best dollar value. I was immensely grateful for his patience and willingness to answer all my questions. I chose the Platinum service with a five year contract. This covers virtually all my appliances, roof, electric, plumbing, all with only a $45 service fee for each call. I have read that individuals such as me who are retiring should consider these warranties and was pleased to find such a good one.

I was skeptical prior to purchasing a home warranty. I’ve heard how much of a hassle it was to file a claim, and to utilize the warranty itself. I’ve found this to be completely untrue when it comes to Select Home Warranty. I’ve filed 2 claims with them, and the support I’ve received has been outstanding. Currently, my AC went out, and I filed a claim. Within the hour, the claim was approved, and I was a contractor was assigned. The contractor wasn’t able to arrive for over a week, so SHW approved me to find my own contractor. They provided me instructions on how to get reimbursed for the claim since I was utilizing my own contractor, and answered all my questions. The process has been extremely stress free. Do yourself a favor, and Skip the other home warranty companies.... go directly to Select Home Warranty.

I had a very good experience talking to the sales rep regarding the services provided. They were very honest and helpful. I hope that the future services will be provided in a timely manner with qualified individuals. I did have previously poor experience with a different company but this one so far sounds quite good. I hope that this company will respond quickly in an emergency situation. This will help me to renew my contract for many years ahead.

Ray ** was informative about Select coverages and he answered my questions. Was very patient with me in getting my info. Did find a way to get me discounts when informed of my finances. Seemed to be pleasant and not pushy, which I appreciated. Had American Home Shield and was not satisfied with customer service or policies. Sent out techs who didn't seem qualified or cared. Looking forward to working with you and your professional licensed contractors.

Description and price was explained. CSR explained if I paid for multiple I could get a huge discount. I did decide on that package. Select Home Warranty had the best price for what you receive. I would like to thank the CSR for all his help. I was able to get roof leak coverage, pool coverage, stand alone freezer coverage. Several companies do not offer this range of coverage. The thing I like most is I was able to go with the premium plan for the price of a basic plan with most companies. Best of all the service call fee is only $45!

The representative was really patient in answering all my question. I had plenty of questions. Especially regarding my air conditioner. Also, got me a better price for my plan. I feel that they care about what I need in a plan. My husband came in from work and wanted to know what the payment date would start and accommodate the date for him. Select call me back to make sure I receive my contact, ask if I had any more questions please feel free to contact me.

Abraham ** gave excellent service, finding me several discounts and giving my friend a free month for the referral. From the comparison shopping I did, and from my friend's feedback on his own experience, this is a well-priced, solid option. Setting up the coverage was quick, and between the website and Abraham's call, it was very clear what was covered, what the service fees would be, and that there are special concierge and other services for purchasing the five-year plan.

I was shopping online for the best home warranty plan and stumbled on your website. I was filling out application online and received a call right away from the representative who offered me a great deal. Contract was sent promptly after I paid. The company is very prompt, sufficient and offers great value for the money. So far I am very happy. I would recommend this company as it is a leader for home warranty plans that are being offered online. I also received a discount online. I feel good knowing that my home is going to be covered.

The representative called immediately and answered all of my questions very professionally. He gave me all of the information concerning discounts to save me money, and added on additional coverage that I requested. He informed me of all of the coverages and fees, and let me know the date my coverage will start. He was very polite and professional. I enjoyed speaking with him and getting the best coverage for my home. I would recommend Select Home Warranty to all of my friends.

I needed a warranty for the 23 year-old home I was selling as well as for the 23 year-old home I purchased. The product and price was a perfect match for my needs. My Real Estate Agent learned of Select Home Warranty and referred me to Kevin **. I called late in the day and Kevin responded the next morning. He articulately addressed my questions. I had many questions because I needed to now all parameters and options. I am most thankful for Kevin's help and the comfort of having a Select Home Warranty for both properties.

Fred ** was Great. He helped me out and was very kind and a good listener. I am so glad I was able to speak with him and choose y’all for our Home Warranty Provider. Y'all had the best plan and Fred didn’t pressure me like the other warranty companies did. Thank You Fred. I really appreciate it. We Look forward to a great future with y’all. I should have contacted y’all first but then again I’m glad I called the others first because I was really excited when talking to y’all. Thank Y’all Again and God Bless.

Kevin did a great job and answering all my questions by answering them very clearly and concise. Kevin is a great salesman and an asset to your company. I would recommend the five and 10 year plans be available to people after they have tried out your service, it’s hard to sign up for that long when you’re just using a new company because you want to make sure you’re getting the service that they have guaranteed.

The sales agent was very nice and helpful, however I could not see all the VIP warranty features described on the phone reflected in the warranty document. I already purchased the plan so hopefully everything will go well. I just wanted to make sure the policy is transferable to another property and not just the next owner; also that the policy can be canceled and the prorated amount refunded at any time; in the written policy it indicates this is at SHW's discretion. Otherwise it was a good experience.

This company does not pay out! It is not worth the premium!! They have been telling me 24-48 hours for a week. On hold for manager for over 2.5 hours because they are "in a closed door meeting" and then they were "on the phone" and now they are unavailable to take my call. Select Home Warranty is also refusing to provide me a refund. This company has broken their contract with me. I will be contacting the Better Business Bureau, my state's Attorney General's Office as well as taking this company to small claims court. THIS IS A SCAM. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!

Hi. It was very easy to sign up for the home warranty at Select warranty. I was able to talk to a live person right away and he explained the policy. He answered all of my questions and emailed me confirmation very quickly. The phone call was quick and I did not have to go through many prompts to get to a live person. I would recommend this policy to anyone on a tight budget that can’t afford to replace or buy new appliances, people on a tight budget like myself.

Jonathan was very helpful with answers to all my questions and he was very thorough in regards to what the plan would cover. He also gave me some offers that were very hard to refuse and tried to work with us in regards to those offers, but we had to regretfully decline due to our budget. He was very understanding and tried to find other ways that could help us in the future. Great experience and we would definitely recommend this to our friends and family because of the great service we received.

Daniel ** is a excellent representative for your company. He was kind, courteous and explained things in detail and was able to convince me (as I am a very hard sell) that it was in my best interest to invest in your services. I took his advice and look forward to the experience hoping that I did the right thing (as I am a doubting Thomas) and will fret over it until I see results.

I submitted my claim a little before 8am, and received a call from a representative within 5 hours of submission. The rep. was courteous and informative, letting me know that a service company would be assigned my claim and I would receive a confirmatory email. He made sure that I understood that I would need to contact the service company upon receipt of the emailed information. He was helpful and very informative with my questions.

I was very pleased with my representative. She explain everything in a very nice and fashionable way. I hope that all of the services that I will have be always nice and pleasant. Everyone loves good services and everyone enjoy good people so let’s keep up the good work. I have thought about getting home service before but never gave it another thought. I think it will be good to have. Probably will never need it but it’s like car insurance great to have if it is ever a need.

The attendant was patient, and tried to answer all my questions, and when it came to items they weren't sure about, they recommended how I could get clarification. The price of service seems fair for such comprehensive coverage. It would be helpful to get a more detailed item coverage list easily accessible to all customers. It would also be helpful to get monthly electronic statement, of which I don't seem to be receiving at the moment.

Great service from the sales rep. He was very thorough. He gave me extra coverage and he even gave me a better deal on the phone warranty. I was surprised by the coverage that this company offered. I am going to refer this plan to my family as one member is in the process of purchasing a new home at this very moment. I hope this company will offer the same great deal to them, too.

Jonathan was very professional and polite. Very knowledgeable in what was cover. He was able to answer all my questions concerning fees. Unfortunately I do not have an order number since I just signed up for Select Home Warranty, due to Jonathan skills and knowledge on the product and services.

We were in need of renewing our home warranty policy and came across Select Home Warranty. After doing some research we decided to call and spoke with a service rep named Nathan. Nathan did a very good job explaining all of the options to us. Being the buyer of a new home, he offered us many cost affordable options from which to choose. Those options included 5 year, 10 year and 15 year options. Even the standard 1 year option was considerably lower than what we were paying on our prior policy.

Salesperson was very knowledgeable but a little pushy. A lot of info to take in and wanted to make an informed decision. Called back a few times for clarification and did purchase. Several emails followed to purchase a home warranty which was annoying after I committed to the program. Follow up phone calls from Fred were generally positive, however trying to understand all the details, he seemed to be more concerned about getting my credit card info than explaining questions. But very knowledgeable.

I just contracted Select Home Warranty for my home so as of now I cannot write how my service is but as far as the Agent who helped me she was very friendly and helpful, Thank You Belinda **!! I would recommend Belinda to all my friends and family. We have had three other Home Warranty Companies. Only one was great but when renewing it was very very pricey although I’ve always been told you get what you pay for and I’m praying this isn’t the case. I signed up for three years and paid in advance. I just hope this is my forever HOME Warranty Company!!!

Call today and talk to Richard ** for my home warranty. He was a great help for my needs and wants for coverage and got me all set up. Would recommend a friend that is looking for coverage as well. Thanks so much SHW and I hope that if I need repairs you guys will definitely help me as soon as possible unlike some companies that have you waiting days or weeks. Only thing I didn’t like is paying up front but still have to wait 30 days until coverage starts but with the Promotions that Richard give me it’s worth the wait. Thank you.

I was very happy with the technician and service. The washer dryer unit is running well now. Very unhappy with reimbursement as I have FULL policies on FOUR homes, including all services, appliances, and fixtures. The repair needed to be made, or else a new unit would have cost $1500.00. I would think you would have honored the entire amount of $550.00. In the past, I have been more than satisfied with your service, but this has put a sour taste in my mouth. I don't call for service unless something is broken beyond my repair, and I make sure and get maintenance on all my appliances and services. I would like you to reconsider the reimbursement amount as I am a good customer and would like to continue this service when my contracts are up, but I will be shopping it around if this type of reimbursement continues. Please let me know if something can be done about this. You can contact me at **. Thank you, and I await your response.

Allstar Heat and Air came, looked at drain pan, emptied it, cleaned a pipe and never put any equipment to the unit to verify if that was the entire problem. I have my thermostat set at 68. It's 79 in the rooms furnished by that air conditions unit. Something is still not right. This is the first claim we have filed. The other you refused to come and even look. I have not filed anything and and am not sure I will renew. This company did as minimal as they could.

I recently closed on a new home, and the warranty allowance was provided by the seller. I couldn't determine if payment had been made by the title company. I called Select Home Warranty direct, and was easily connected to the correct department. The representative was able to locate and confirm the payment by referencing the property address, and took the time to forward me a copy of my new warranty policy via e-mail. Questions asked, answered, and resolved in a single, simple phone call - thank you!

Sprinkler system. The customer service agent was very thorough. He asked several time about the problem making sure all information was understood. He asked what type of system I had and at the time I wasn't near the system do I couldn't provide a serial number. That was okay. He informed me that I could call back later with the information. Very helpful young man. He told me that someone would call soon to set up an appointment.

The salesman was knowledgeable and effective. He was able to answer all of my questions and find the right fit for my family. The sales representative appeared to have a good grasp of the services he was able offer. The sales rep was intelligent. The sales representative was quick to call me and was able to answer my various queries. To be fair, my call was quite simple. I think he may get more complex situations. He quickly assessed the fact that I was a new home owner and got me the plan that will likely work the best for my family. I cannot speak to the product itself as I have not, yet, had a reason to use it. With that being said the sales rep seemed to know what he could, and more importantly, what he could not, offer me.

Mr. Bruce ** was our contact customer service salesperson, he helped us both me and my husband get the best available rates providing us a peace of mind for 2 of our properties. We had a great customer service experience speaking with Bruce, each time we spoke with him he was very professional, detailed oriented, thorough with the information he provide us and overall friendly. We expect having a wonderful customer service when a service call comes up for any of properties. Thanks!

My water heater stopped working and I was without hot water. I had a plumber come look at it and was told it was unfixable and needed to be replaced. When I called Select Home Warranty customer service, I was told because it was leaking water, the warranty did not cover it. The water heater died on me, how is this not covered? Situations like this are exactly why I purchased a home warranty in the first place. Very disappointed, I will not be renewing my policy.

This has been the worst experience with a Home Warranty company. First of all more than 48 hours after the technician came to our home nothing was in the system about our problem. Secondly after I and my husband calling both SHW and Molinas AC neither did anything before had. I had to constantly call to get information and then it was only to find out that it's a scam. Pretty much every AC has an issue with Freon and this allows SHW to supersede the need to repair the actual issue. I will be reporting this to the BBB. This practice is completely unacceptable.

Abraham was well informed of coverages etc. and made my decision easy. I just left a very bad warranty and was learious of getting into another situation as before. I feel good about my decision to go with Select Home Warranty. I feel the coverage for the cost I an excellent value.

Fantastic and quick service. Rep helped me identify my needs quickly and got me transacted and on my way in just a matter of minutes. Great customer service. Thank you! I will definitely mention this service and how great the service was!

My electric gate stopped working this past week. I submitted my claim today. My first experience since getting the home warranty was good overall. They answered the phone promptly and once THE CLAIM WAS SUBMITTED the response was very quick. Unfortunately, my claim was denied because they stated the electric gate was on the outside of the house which would not be covered. Despite the claim denial, the experience was pleasant and hassle free.

Clothes dryer. The person who took my claim Abraham was awesome. Very knowable and polite. I was told what to expect and that is exactly what happen. Tech called within the 24 hours time frame. Show up within the time frame I was given. He didn’t complete the job because it needed a part that he didn’t have. I was told what the problem was and that he needed to contact Select Home to get an approval.

Tried to reach my salesperson, waited for long time, did not pick up, called back and resolution team took care of me, but didn't send the email they promised to do. I needed to call on day 2 and repeat the process. So not far very impressed. I hope if I need real help the process is better. Service not what I expected. On a positive note people are polite, but being transferred from one person to another and having to speak and repeat myself 4 times was a little much.

Alan was very informative and knowledgeable of the products. Extremely courteous and helpful, he took his time explaining and answering my questions. Several people called but Alan was the first and the only one to send me an email outlining all the plans and their the coverages. Very competent young man. Please give him a pay raise. I will recommend him and your company to friends and family. I did pay the whole premium upfront so I am covered for 14 months, stating 10 days from today, May 30, 2019.

Toilet not flushing. Emailed my problem Wednesday evening, someone contacted me within 30 minutes to review my service request. I received an email within 30 minutes of the call to review next steps. The following morning a technician called me to set a time to come out. Chris was out two hours later. He was very friendly (and nice to my dog). Problem was fixed in 15 minutes, before 1 pm. Less than 24 hours after my request. Very happy.

So far I have submitted a couple of claims. I had a small amount of trouble getting a technician out to my house on the first claim and on the second claim I had to find my own provider because they were backed up. It would’ve taken too long. I am still in the process of getting reimbursed but I believe that they will not give me a problem about it. All in all I am satisfied, however I do believe that they could improve as far as the availability of technicians goes.

Jonathan was great! He was easy to understand and explained all the options available for me to make the best choice. He made me comfortable in moving forward with a home protection plan for my rental based on the coverage, cost, and discounts. I feel at ease knowing that I have coverage for services and appliances if anything were to happen. Best of all, I'm thrilled that I can request service 24/7, which is very important to me in emergency situations. The cost made it possible for me to obtain coverage for all four of my properties. Also, now that I'm retired, I can focus on having fun, instead of putting more time than necessary on home and rental issues.

Valve for GE refrigerator ice maker. We used home page to submit our issue yesterday. Waiting to hear back from y'all. Expecting nothing less than great customer service. We called a local appliance repair company to have them come out to see what part we would need to get our ice maker running again. The reason we need our ice maker is to have ice to my wife's right knee as she had it replaced last Wednesday. I don't want to continue to have to buy ice. Thanks.

Both Jack & Bell were very thorough and polite. Both gave me their sympathy when I said my Husband had passed away which I appreciated very much. It is shocking the number of people I have had business phone conversations with who are only intent on what they need that they completely pass over my mention of his passing. They do not respond to at all. They either can’t hear or don’t care. I truly appreciate your employee’s kind responses to my current situation.

I didn't know much about home warranties when I made the call to Select Home Warranty. Everything was easily explained and showed you exactly what you would receive if you chose Select Home Warranty as your company. I was blown away by all the areas of coverage that is provided. I can't believe I waited so long before I made this decision. Jeff ** was great in answering any questions and concerns I had. He is a great representative of the company.

Select Home provide all type and different price home warranty policy. One can pick whatever one needs with seasonal price. It is easy to talk to agent. Select Home Warranty is a leader in the home warranty industry, As the winner of the 2017 Best in Service Award, they provide a service network that is second to none. It’s no secret why home owners are choosing Select Home Warranty over and over again to help manage the high costs of their home repairs.

I submitted a claim for the icemaker/water dispenser on my refrigerator as it has a loose wire that is keeping the ice machine from making ice and water from dispensing. I am paying for my refrigerator to be covered as a part of my policy, but am being told that my icemaker is not covered. The icemaker/water dispenser is not separate from my refrigerator and affects the functionality of the refrigerator and until today, I have never been told that the icemaker/water dispenser was not part of my refrigerator coverage.