Select Home Warranty Reviews

I spoke with Jeff today about the home warranty you offer. He was super and saved me a significant amount of money with discount offers for which I was not aware of. I was very glad I spoke with him over the phone and did not try to enroll via the website. I was on the edge about getting the coverage but Jeff convinced me it was a great offer, and included things I was not aware of. Thank you very much Jeff.

The service and explanation of the plans and cost were complete and accurate. Purchase was easy and I feel secure that if needed that Select Home will be an quick and easy process if service is needed. I will be going online to set up auto payment which I was told was an option with my new plan and contract. I'm glad I saw your reviews and chose your home warranty services. Thank you for making the process so easy.

Your agent Ray ** was very polite, helpful professional and very patient. At no time was he pushy, but did not fail to contact me on phone, e-mail and text when he finally reached me. I have compared 2 of your rival companies and for me you were the best. Again; not just because of your price and promo but due to Ray ** I have signed up with you. I am very pleased with your company's offers and looking forward for a long membership with Select Home Warranty. Sincerely, Ildiko

Fred was awesome. He answered all of my questions and did not push to buy. He offered me all the discounts that were being offered. The value for what is being covered by Select Home Warranty is definitely was the price. Select Home Warranty's coverage is exactly what a home owner needs. You can either use your own service company or use one of theirs. I will be recommended Select Home Warranty to everyone I know that owns a house with a warranty. Thank you for the peace of mind.

My pool is set to automatically turn on every morning at 8 am. As of yesterday, the pool pump tries to engage but will not turn on. It must run 10 hours per day to convert salt to chlorine or else the pool will turn green with algae. I need to have it fixed as soon as possible, as with 90 degree temperatures, the pool will turn green in only a few days. I called in and Camille help me to open a claim. I asked to please expedite due to the upcoming holiday as I do not want my pool to turn green. She was able to open the claim and within an hour a contractor was assigned to the case.

I called in and wanted a repair for my A/C. The Customer Service person was very pleasant. He asked me a few questions about my A/C including what kind it is and about how old it is. He was very pleasant. I then received an email stating that it has not been 30 days since I have bought my home warranty. My warranty was bought on June 6, 2019 and therefore, they could not help me at this time. Is it alright for me to call in on July 6, 2019 when it comes into effect and receive a new claim number in order to fix my A/C?

Excellent. I am very happy with the representative. Provided detailed information and anticipated what I would need to know. He was very clear about what the plan covered. He explained the all aspects of how the service works and the contrasts with my current home coverage. He explained who the contractors might be the time frame to expect service (which is the problem I am experiencing with my current plan). I thought Jeff was excellent and I look forward to working with your company!

I was able to get my home warranty in less than 15 minutes. The agent was very informative and patient. This was the first time searching for a home warranty, he was able to make this experience easy for me to move forward. He was able to provide all the information I needed and I did not feel overwhelmed. Make sure to take advantage of their promotions! I couldn't ask for more, I feel secure.

I had a lot of concerns when I got my policy given the differences between other policies out there, Chase and Ron really explained it well, and clarified everything for me to make me feel better about the policy. It's an investment and money you're putting in, you want to feel safe, secure, and that you're getting your money's worth. That's how I feel now. Thank you for all your help. I will say, for new buyers, please shop around so you know what you're looking for and read the policy carefully ABC's in detail.

Nice technician, he was on time and courtesy, he was able to find the leaking problem. He was able to reconnect a hose to resolve the leaking problem in a timely manner. The technician discuss the issue with me so that I was aware of what caused the leaking and even gave advice as to use a washer clearer for the smell, bonus points in my book!! I would definitely recommend the company and technician to anyone.

Called to renew home warranty. Coverage is good. Had an issue with A/C where Select did not cover entire cost because they said it had to do with maintenance. I felt this was not acceptable as there is little we can do to maintain an item that has not given us problems before. Select did cover the parts only after I called and indicated we went outside of the selected vendor and got a much lower cost for the needed repairs. The selected vendor was extremely high and therefore Select should have paid the entire cost which was about $500 less. That is one area I didn't feel very good about.

My condenser fan was not turning. The tech ran a full scale diagnostic and concluded that it had dirty coils. He schooled me on how to maintain my system. I followed his suggestion and turned the system on and it’s been blowing cold all night. I will also look into replacing it completely. As pointed out this is an old system and is not as efficient as newer ones. I will replace it soon. Great great job. I will definitely tell others about the value of my warranty. I will recommend that everyone I know who is a homeowner gets one.

The claim process was quick. I got denied but the garage door is not covered and not covered by any home warranty. It was processed quickly and updated on the status daily and received a call from the tech within 3 days. It was fast to get a hold of customer support and the email claim submission worked OK. I got a response in 24 hours and resolved the issue in 5 days. Happy with the process.

Spoke with Fred on the phone who assured me that Select will fix any item that is on the list of my warranty or replace it if it can't be fixed. There is a service fee of $60.00 which includes coming back the next day if they need parts etc and no other charge for each incident. Everything is covered on all appliances, A/C etc. No exclusions. This sold me and he even gave me a 4th of July discount. Happy with the price of 14 mo. coverage!

Sol ** was very professional, pleasant and informative. He handled our conversation very delicately which made me feel I wasn't being pressured. He often asked if I had any questions when introducing some add ons. I was impressed with his knowledge and his patience when I kept asking certain questions (numerous times). He probably could sell the Brooklyn Bridge... great training on company's part put together with a person with a sincere personality. Thank you Sol.

I called about my A/C not working. Right away I was given a claim # and was told I would receive information about who I needed to contact next so that's what I'm waiting for. So far so good!!! When they send me the contact person information I am to call them to get an appointment that's convenient for both of us. And the fee for them to come out is $60. I think it may take anywhere from now to up to 48 hours. They look for someone in your area.

I filed a claim this morning. They asked some very specific questions when I filed the claim. I told them what was happening, but they wanted to know specific parts and areas, etc. I am NOT an A.C. expert and I told them this. I told them that it could be the condenser or the motor or compressor, I was not sure. Every time they asked me a question, I did state that I was not sure, but this was happening. My claim was denied, I guess because I used the word condenser first, they said the condenser was not covered for leaks. When I tried to call back to explain that I was not sure, I was told to hire my own person and if it was covered, submit the invoice. This is **. Why not send a tech out to examine and if it is not covered, I pay the tech.

The representative on the phone was very helpful and accommodating. I received 2 extra months for signing up for the year. He tried to sell me an extra few years on the plan but funds wouldn't allow right now. I plan on signing up for the extended years next year. I also like the fact of only having a 60 dollar deductible payment upon services should something break. I would highly recommend them to anyone looking for a home warranty program.

Awesome customer service. The customer service rep was very friendly and helpful. I will be happy to leave another review when my ticket is complete. This was my first claim and I am hoping that if I ever have to make another claim it will go as smoothly as this one. Thank you for your great customer service. I will highly recommend you to all my friends and family in the future. Thank you again for your continued support.

New homeowners, do not purchase your home warranty from Select Home Warranty! We bought our house in February, and our AC unit is now not working. We have proof from the previous owner that it was serviced in August 2018 and was working then, and proof from our home inspection reports that it was working when we purchased the house. I filed a claim, and they assigned a contractor, but then I got an email from them saying our problem is not covered, even BEFORE the contractor came out to identify the problem! When I called to complain, they said that was a mistake. Now the contractor has come out, but they are saying we have to have 3 years of maintenance records for things to be covered! How many new homeowners have 3 years of records?? This is a SCAM!

Ray ** was very helpful in describing coverages and plans available. He helped me make selection that was right for my home and budget. I hope that nothing needs repaired or replaced, but I feel secure knowing that I am covered. We often think of our appliances, or roof, but forget about our plumbing, electrical, and heat/air. A home, and home systems is an investment. Protect it the best you can. Thanks again, Ray, for your help! It was a pleasure speaking with you, but I hope to never have to call for help!

My representative was very informative. Extremely helpful and polite, The representative explained all my options, what was available to me, and all the pricing options. I was also given the opportunity to purchase future plans at an incredible price, However; this did not meet our plans at this time. Based on my experience purchasing this home warranty, I can only look forward to your service and repairs. We have used other home warranty companies before and Select Home Warranty company has a more personal feel to it, which I very much like.

The company called me with a free quote and I accepted because it was a great deal. The sales representative explained everything to me and offered great deals. The only thing I didn’t like was that when I got off the phone and checked my bank account they had withdrawn all my money. It didn’t take long for Alan to call me back to explain it was a mistake and quickly reversed it. Thank you for calling me.

Microwave would run but not heat. Submitted claim via email. Select responded in 45 minutes which was awesome! Select responded via email and stated repair would be more than microwave is worth. Instead they offered cash settlement. I do agree and understand and I am okay with the cash settlement. I would however preferred to have microwave fixed versus replaced. This was my first time submitting a claim with Select Home Warranty and was impressed with the quick response from customer service!

The machine was leaking on occasion, the repairman was fair and accurate. They showed in a timely manner. And explained in detail the problem. And the solution I believe the repairs will far exceed what is covered. While your program will save some money it does not actually cover the full repair. I guess I did not think it was going to be as expensive with the deductible and copay as a new washing machine.

Good Day All. I have not had the opportunity to utilize my services yet, but my experience with the Customer Service Representative makes me confident and give me hope that I found the best warranty. I received a courteous as well as friendly experience with the young man that took me and my husband's information. I am hoping that we continue to receive the same friendly service when face to fact with a Select Warranty repair person.

We just signed up yesterday. We were with another home warranty company since 2002, and throughout the seventeen years, we began to be less impressed with the price, service, and quality of their work. My husband did some researching for other home warranty companies and called me about Select Home Warranty. The representative was informative and helpful. We signed up for a multiyear package and I was very surprised about the affordability of Select Home Warranty. I am looking forward to great professional service with your company.

I called on a Thursday because my A/C wasn’t cooling very well and air wasn’t coming out of one register. A technician came out on Friday around 1pm. He diagnosed the problem as my coils had a leak and I was low Freon because of it. As far as the register not blowing air, the duct going to that register had come loose. The technician said he had to send it in to Select to get approval to fix. By Monday morning I had heard nothing from anyone so I called at 830am on Monday. Select said that they had not received the diagnosis from the technician they had sent out. They called the company and they said they were sending over now.

Daniel was very patient with mine and my husband's many questions about the warranty and its coverage! We spoke to him a few times and each time he was always professional and willing to answer our questions. Especially since it took 3 calls to him for us to make our decision. He was patient and did not appear to be frustrated about the amount of our questions. He does seem to be very knowledgeable about the warranty. Thanks for your patience! We will definitely recommend your company to all of our friends and family. Hopefully the next year will prove to be as satisfying!

Dude sold me on all the up charges up to a three year platinum contract. Great sales guy. Answered all of my question as to what was covered and not covered. Got me a military discount. Three years of coverage is still cheaper than replacing any appliance or the AC unit, probably cheaper than AC repair too. Plus the small roof leak repair. I have an older home so the electrical and plumbing system repair is good peace of mind as well.

Today I called a technician to service my air conditioner. He spent his time trying to get the freon into the AC, but the freon was escaping. Further testing showed the coil was leaking and its age would prevent me from getting a new coil. So, I call Select Home Warranty to say my air conditioner needed to be replaced. This was my second call to SHW about my policy coverage (the first being a refrigerator call several months ago). The two representatives I talked to were courteous and explained exactly what I needed to do. They even told me how to attach a photo of the invoice to my email! They gave me the time frame that I could expect to hear from Select Home Warranty. I am pleased with my interactions with SHW today.

The issue was accomplished. The only problem I had was the 1st lady I talked to. I had to hang up and call back to get another person to assist me. I could not understand her because of her accent. The value is still to be seen. This is the 1st time using the warranty. I will have to wait to see if the repair and your payment goes well. Hopefully every will go well. If it does I will keep buying the warranty and recommend it to everyone I know. Thanks, Ron

Very professional! Polite customer service, explained what is all covered under the Home Warranty Policy! Was understanding on my choice of payment without being pushy to get me to purchase the best plan! Daniel **. was very nice about explaining program.

Submitting an electronic ticket/claim was straightforward and easy. Only had an issue with the "date started". I tried different formats and they were all invalid, and example date in that box would help. I was also asked for model and serial number of my unit, luckily A/C unit is located where I can access it (not on the roof like some) and my stickers on the unit were legible. Everything else was straightforward. I'm now waiting for a service technician to call and see way my air conditioning stop working. Hope it is sooner than later, I live in Arizona and the temperature today is going to be 110 degrees.

Great Customer Service by Abraham, seems to know the product, was friendly, nice, spoke clearly, just seems to know what he was talking about and he sold me! What else can I say, he is a good salesman! He was just good and what he does better than most I have spoken to in the past for different things that I have bought online.

They did a good job getting us the coverage we haven’t used it yet. When I called Brenda went over the policy and told me I could get extra months and extra coverage for free. They were the best price of all the company we looked at. Don’t know what else to say except I need to believe that I will be happy with this service. I hope if I need it they will do a good job for us.

The call center is so frustrating! First put on hold for 18 minutes, then hung up on! Talked to another person and it took 33 minutes to solve a very simple request. It's like pulling teeth to get a claim filed. They always have a reason to NOT cover things that are under warranty. Too much "fine print". Dishwasher door was broken and laying on the floor. "We do not cover the dishwasher door, knobs, handle, buttons or gasket." Really? Ceiling fan quit working. Their answer was "It's over 5 years old, so we'll send you a check for $45 after you buy a new one. We don't fix old ones. The call center is horrible! I would not EVER buy a home warranty with Select Home Warranty again! Not EVER!

I had a great experience purchasing my new home warranty. Jeff was very pleasant and helpful in explaining the services provided and was patient in answering all of my questions. I was not pressured at all to purchase right away or hassled in the week that followed. I was hoping my experience with this warranty company would be better than my last. If this experience is any indication of the level of service will be like I look forward to being a customer for a long time.

The person in the call was really nice and explain the details. He listen to my requirements, recommend the correct options, and introduce the promotion currently offered. At the beginning, I am thinking just check the rate. However, after detail reviewed with all the policy and through agent's explanation. I made the decision right away to get discount. The plan is better than my current policy and cheaper. I think I am going to enjoy the home warranty from now on without too much worrying in the coming 3 years.

I was sorry that as much money that I spent up front for your service, that you would not cover the yearly maintenance of my air conditioning unit. I guess I will have to call an air conditioning service company to do that job. I was under the impression that your company would cover the yearly maintenance of my central air conditioning unit. I am sorry that your service does not cover maintenance. Ricky **

I first submitted a claim through the internet like instructions when I called the toll free number. But my claim was not specific enough to describe the issue. My air conditioning Accumulator Pump is broken. So I called instead and was transferred to the claims department. Claims representative submitted my claim via phone. Patrick was very helpful and patient to make sure I understood the claims process. I am now awaiting an email from claims dept with a repair company name and number for me to set appointment to service my AC.

Need to read the policy coverage well to understand what is covered vs not covered. For the covered items, my overall experience is good including the receipt of the reimbursement check. For the non-covered items, it is disappointing to find out later it is not covered as I missed the general statements at the end of the document. The wait was very long for the authorization while the technician was on site, and no one answered the phone. I don't understand why this step is required if it is not handled timely as the technician is not going to wait.

The service I received today in regard to my claim was excellent. The Representative was polite. He answered my questions and he provided the information that I needed to help my claim get started. I have we had a wonderful experience with Your company. This is the 1st time I've used Your service. I hope that the service remains this way for future claims. It's nice to have a company that cares about its customers.

I just signed up for Select Home Warranty today with Jonathan ** helping me make the decision. After 46 years with Sears Maintenance Agreement I am switching. Jonathan was extremely helpful, explaining everything, answering all my questions and being patience. If the service is as helpful and accurate as Jonathan my husband and I will be happy. I really can't rate coverage or value until we need to call for service, I am hoping it will be a 5 star event.

Mya was helpful. She placed my claim and was very kind. I am having issues with my electricity in the kitchen area. I received an email with a service provider in a few minutes and called the provider to find out that they are not licensed in my state. So Select Home Warranty is looking for a new service provider and said they will email me within 48 hours. This will be the first service call that I have had since I started my policy.

Although I had to decline many other offers made by the agent over the phone, the customer service was quick and very helpful. The contract was emailed to me promptly and I am impressed with all the coverage for the price I paid. I even received a deal which allowed me to cover any roof leakage which most other home warranties would not cover. Then because I paid for the entire year I received a discounted price which I found valuable. I would recommend Select Home warranties to anyone.

So far so good, The purchase was easy and the price and coverage seem good. I am going to transfer my daughter's home coverage, which I pay for, to Select Home Warranty and then I will feel we are well protected. I really enjoyed interacting with my sales representative. He was pleasant and explained everything to me. He took all the time I needed to understand the policy. Truly have enjoyed the experience so far.

I received a quote online and called to purchase the platinum policy. The associate was very friendly and was able to explain everything in a manner that made my decisions very easy. Great job! Looking forward to having a home warranty company that actually cares and will cover what they say they will cover. We have had a company in the past that made processing claims very difficult if they even covered anything at all. Select Home Warranty's policy prices are reasonable and they give great discounts for purchasing multiple years including lowering your deductible. I would highly recommend calling Select Home Warranty for a new policy or to replace your current home warranty company that is refusing to stand by their word.

I found the representative of your organization to be very businesslike and answered all questions with their all knowledge of content. He seemed to adequately supply products available as well as offer additional recommendations that might be beneficial to me. I hope my experience in the event I must use this product is equally as efficient and seemingly fair. I would recommend this company to friends and family. This assumes the actual product and claims of service are equally as the initial experience on the phone was.

Ben helped me set up and was amazing. He made sure we got the best price and was very Thorough. We haven’t had the opportunity to use our warranty yet but so far I am very pleased with the options offered. I chose the company because of the amazing reviews as well as the option for roof leak coverage. I also was pleased with the fact that everyone was so reachable. I called and spoke with a person instead of the automated systems that usually drive me CRAZY. Overall so far I am pleased with our decision to go with Select Home Warranty.

Belinda did an excellent job in negotiating a policy to suit me. I have had personally Home Warranty Policies and as a realtor have sold many. My hope is that your follow up as a working policy is also a good experience. I don't understand why you do not start coverage for thirty days. Thanks to Belinda you have sold us this policy and we look forward to a successful sale with this as an addition.

Very perfection! Excellent service on phone!!! Jason was very knowledgeable and was very concern about what we had to talk about. He listened and answered questions that I had and he answered and very professionally friendly and knowledgeable. I have recommended this service in the past to family and friends. Like I was referred I also want to refer so people can get excellent service because we work hard very much so we would like service good like we give in our own workforce.

Made claim that my AC wasn’t working and less than 24hrs someone called to make a appointment to check it out the next day, the person came on time figured out what was wrong and had the part to fix it the same day, I would recommend this company to all my friends and family. Not only were their prices great from anyone else’s but I was able to set up multiple payment options until I paid in full and still was able to use their service at the same time!!

BAR did an excellent job fixing my washer. The technician that came out to my house to fix my washer was very professional and knowledgeable. He completed the job and did a very good job in a timely manner. Thanks so much for a great job well done. I am a satisfied customer. I would recommend this company to my family members and friends. Again, Thank you so much for a great job well done!!!!

My geothermal A/C was broken. They were able to get back to me quickly, and within a week. They were professional on the phone, and told me what to do in a direct way. They were quick to respond, and I did not stay on hold for long, when I called. They were quick to respond. They were professional. They were able to verify the information that I sent to them, in a fast manner. They were helpful on the phone as well.

Home warranty for a total of 15 months. Representative was very professional and knowledgeable about the home warranty. He explained the additional $ amount for an extended time frame. He was very helpful. My experience was great considering this was my first time contacting this company to just inquire about the program for someone else. I will definitely tell others about this home warranty, the value is great. Looking forward to sharing information with others.

Very informative of all options of coverage. Also had all my questions answered with understandable policy requirements. Costs of policy met my goal and appears to be very competitive with rates lower than others I checked. Service representative was very polite and had a good handle on what the company offers as far as protection for the consumer. Was able to make the switch to a new company that will save me over $100 per year. Great money saving options if you are willing to extend the policy to a 3 year or 5 year.

Zachary ** great. Best deal around. Hope to pass to all family & friends. Would wish I had this many years ago. Would like to see my family & friends buy this product. I will be sure to pass this deal on to them. I thank I will be glad that I bought this protection, I can rest easy, knowing I'm covered. The rep. was very helpful, & knew about the product. I had a few questions that I needed help with, he knew.

Zachary ** was very professional and resourceful in helping sign up for the home warranty. He was patient as I inquired and asked questions about the company and policy. He offered me a 3 year plan, which was great information. He did not insist when I mentioned that the 3 or five year plan was not a good option for me since I plan to move next year. I also informed him that my current home insurance is expiring soon and I wanted the insurance effective.

Customer care agent: I'll give the person a 5/5. Very knowledgeable, courteous, and hospitable. Claim: The response was quick. It came in within minutes... but I guess this is where the problem lies... I think it was computer generated. How can a less than 2 yr old 400 dollar plus over the range, stainless steel microwave be given a 95 dollar cash settlement???? I don't think this fair for us. I think this should be reviewed carefully since we don't spit out 400 bucks out of our bums.

The order taker was very helpful and friendly and patient. Knew about discounts and how I could afford to pay. The coverage was what I needed. The policy was better and cheaper than 2 other companies. Glad I called. Got a better deal by calling. He repeated the info over as many times as I needed. Again he was helpful and patient and knew discounts that was not on the website. I hope all the people are are nice and helpful as he was.

I was working with Chase ** and he was able to provide me with a great policy at an affordable price. He answered all my questions with ease and I would definitely recommend other to call here for a quote and hopefully service. Though I've been skeptical with home warranty companies in the past, I believe Select Home Warranty is the real deal and I really hope to be a customer for years to come.

The salesman, Bruce **, was very professional and answered all of my questions. I was very concerned about obtaining coverage for the under the counter wine cooler and ice maker that I had. Bruce was able to find out if coverage was available and at what cost in just a matter of moments. I had contacted other home warranty companies and had difficulty getting answers to those questions, but Select, specifically Bruce, was able answer those questions. Bruce was excellent!

A/C Unit making noise something clicking on and off. Doesn't seem to be working right. Needs to be checked for operating correctly. Was serviced on May 20 2019. Everything checked ok to manufacture Specs. When called in was take care of right away thru claims and give claim number and was told would be getting email notice as and taken care of. Customer service was great and quick and easy. I would recommend Select Home Warranty to any and all my friends.

The gentleman I spoke to was very polite and very helpful. I would recommend this company to a lot of friends and hopefully they will call and get policies with you. I hope I don't need the service for quite a while but it's good to know that is there and we are covered. By being offered the four months instead of payment in full definitely helps unfortunately I just couldn't do the whole thing today since I didn't get my Social Security check yet.

Minor leak repaired quickly. The process of connecting the order with the plumber took a little too long... I had my water turned off for 2 weeks and hauled water by hand awaiting this repair. But representatives of SHW were polite and finally got the work order connected with Brutinel Plumbing. They kept in touch both by email and text which kept me up-to-date on the process. I would recommend both SHW and Brutinel for any future service. Thanks!!!!

David answer my question and help me a lot to decide what plan to get to save me money. He also told me if I had any question in the future just to call him. He gave me time to talk to my husband about the plan and also gave us time to discuss the plan and to see if we had any more question. He also went over the plan with me a couple of time. He was very nice.

The staff was friendly and helpful. The wait time during the call was short and reasonable. I was actually able to file two claims in less than fifteen minutes. When I got off the phone I had already received a phone call regarding my claim. I am unable to provide much more information at this point. Hopefully the remainder of the process goes as smoothly as my phone call today. I will update review after service is complete.

Just enrolled in a Select Home Warranty. My previous policy with another company is expiring and did not want to renew with them. Salesperson was helpful and set contract date to start when the current one expires. Since we've been in the house less than a year and don't have older service records, salesperson agreed to accommodate us there as well. Contract matched our agreement. I also think Select is a good value and like the $60 service charge. I also like the umbrella cap on repairs as opposed to an item by item cap. I'm very please with the agreement, price, and responsiveness of the salesperson. So far so good!

I was surprised that the issue was not covered. This is my first home and first time dealing with home warranty company. I’m not sure that I would purchase a warranty in the future. Seems that they set it up to only be responsible for minor issues. Not the major stuff when it’s really needed. The actual reason I purchased a home warranty in the first place was in case something major and expensive broke. I know it’s in the small print but... customer service was ok. Need to follow up little better.

I purchased the home warranty over the phone. The sales agent was very helpful to me. They also offered me a convenient payment plan so I did not have to pay all of the money up front. They also offer me a free roof repair that was not in my package. I submitted a claim online and had a response in minutes. No waiting on hold for an agent to talk to. This made the process easy.

My maintenance provider A#1Air company inspected our air conditioner units Friday - June 14 and stated we needed new air conditioning units. We contacted Select Home Warranty and a specialist came to our home to analyze the A/C systems and determined no new systems are required. The home was built in 2005, with new air conditioner systems. The systems are warranted for 10 years, although we were pleased to know from Select Home Warranty that no new units are required at this time, we realized that eventually we will require new air conditioning units. We will continue to have regular maintenance and hopefully not have to replace A/C units for another few years.

Call concerned pending repair not covered by current contract. Was offered new add on to current contract to include not covered item. Handled efficiently. The add on will be effective immediately and will be billed to me for additional cost. I will be contacted by a technician tomorrow. The contract will coincide with current contract term of three years and six months. The representative was courteous and knowledgeable of the contract to be amended. I was informed of the cost of the added coverage.

Updated on 04/21/2020: Select Home Warranty has been a great decision and has helped us through several issues in our home. The response from Select Home Warranty has been prompt and we have not regretted our decision to buy a home warranty. We highly recommend Select Home Warranty for your warranty coverage needs.

Randy was very helpful and professional. I am pleased with the value and the coverage. I look forward to doing business with the company. I like the fact I can get same day service instead of having to wait. The previous company I was with made me wait and they could decide what the best time for them to come with a 4 hour window. I would 2 jobs and find it difficult to make such an appointment.

Ray ** is a very nice and friendly salesperson. He knows what I look for and cover everything I care. He also gives me more suggestions on discounts so I bought the VIP 5 year plan. He answers all my questions and makes the entire conversation fun. The only thing I am worried as a first time home warranty buyer is that the website does not have an online portal. The contract sent me to is just like a brochure instead of the old formal contract look. I have not tried to call the customer service line but I hope it will be easy and nice to me.

The contact with the company's customer service person was very professional and competent. However, you didn't pay anything toward this bill. Everything came out of my pocket. I was very happy with the contractor. He took care of the problem in a timely and professional manner. Not covered is your words. In your words, "We have tried to process your 2nd Floor HVAC claim for policy #**. After further review, the problem you are having is not covered under your policy."

Polite, knowledgeable. Upsold me the 6 year plan, but wasn’t pushy and just laid out the benefits. As a guy who has been in sales a long time, that’s how you do it. We will see over time the ease of claims and the benefits of our enrolling, but peace of mind is the immediate result. Alan ** seems like a good guy. Now hopefully this will now take my take my submission, as there is only so much one can say about a phone call. That should be long enough response for anyone I would think.

Climate Engineers of Florida has always been quick to respond to a service request from Select Home Warranty. I put in a request to service my A/C and there was a service person right in my area and so he called and quickly came right over to assess the situation with my A/C not running at its best level (just hours after putting in the request). I am thankful for Select Home Warranty being there to file my claim quickly. But what I am most thankful for is the professionalism of Climate Engineers of Florida always making the time to respond as quickly as possible. Thanks, Climate Engineers of Florida!

Your Agent Richard ** was very helpful and took care of my request very fast. He was professional and courteous. The process was very easy to understand and pricing was extremely fair. The new home owners should be pleased with the policy. The policy covers all concerns the new home owner should have about all items covered. I was totally satisfied with the whole process and the speed at which it was accomplished. Select Home Warranty seems to be well position with the industry to have fair prices for the consumer. Thanks.

I would have liked to have some time to discuss my options with my wife, but wasn't given that opportunity. Other than that, the Order went fine. I am in my 30 day grace period so I don't have anything else to rate.

I called about some loose shingles from several storms. We had just to see if they would cover it. I had a feeling they wouldn't since the coverage was for roof leaks only and they don't replace the entire roof. The customer service rep was friendly and knowledgeable. I received my email response in less than 24 hours which was very helpful so I could contact my home owners insurance. This is the second time using Select and I am satisfied.

Jeff ** called me and was most helpful and explained the benefits of Select very well. I have just joined and can only speak about my experience over the phone. He was extremely knowledgeable and patient. He knew what the other companies were offering and explained why Select is better. I also appreciate the prompt emails received both from Jeff ** and Select with all my contract information. I have not used Select yet since it has only been a month. Jeff offered me a special rate.

I was contacted by the customer service department to get additional discounts on the warranty I ordered. They saved me an extra $100 and added two months to my contract for free. Great customer service! You don’t usually get a company that wants to reduce the price to save you money. Customer service seems to be in line to provide a superior product. I will recommend to friend and family... Thank you Select Home Warranty!

I compared several home warranty companies and Select Home Warranty had the most comprehensive plan at the best price. I received quotes from other companies and they couldn't compare. I thought trying to find the right plan was going to be difficult but it was actually very easy and I couldn't be more satisfied. The customer service representative I spoke with answered all of my questions and my policy was set up in no time!

Everyone was so informative and helpful. Very friendly and helpful with all questions and were very patient during the enrollment process. Felt very at ease in the warranty company changing process. Look forward to working with you. I do not foresee any upcoming problems with anything in my home as most things are new or fairly new. I love having peace of mind for my home in the way of covered services for nearly everything in my home. Look forward to a great working relationship. I am also hoping for a smooth interaction for any repairs that might come up to n the future.

I had the worst experience with this company. I had been a member for 3 months. The got my money. When I needed a repair to my plumbing they said it wasn't covered under warranty because it was an existing repair. This was the pipe in the shower was leaking. It wasn't repaired before. The drywall in front of it was because the shower head leaked and rotted it out. The technician saw that and claimed it was an old repair. Then I had a tech come to fix the timer on my dryer. I wasn't home but he told my son it would be $263.00 and he would return. My son gave him $200 and the guy never came back. Veteran Appliance Repair in Crandall, TX. I called to report it to SHW and again they said it's not their problem. This company wants your money and intends to do nothing to earn it.

Home Coverage for peace of mind. Recommended by coworker who is very satisfied. Very affordable and hopefully will not needed regularly. Customer service representative was most helpful and well informed, Provided immediate answers. Hope to get the same results as co-worked when needed. We look forward to recommending to friends and family. We are pleased to get additional coverage for roof.

Nathan **. was our Customer Service representative and I found him to be extremely helpful and knowledgeable in setting us up with our first home warranty plan. He also gave us a very affordable price for the plan that we purchased - the Platinum Plan. In addition to being very knowledgeable of the product/service, Nathan was very personable. I enjoyed our interaction on the phone. I would highly recommend Select Home Warranty to a friend or family member.

I spoke with David ** (855) 267-3532 **, who was polite, professional and informative. I normally hate dealing with sales reps, even if I know they can save me money. David however, was a pleasure to speak with and addressed all of my concerns in a timely manner. He helped me add my septic system to my coverage and also informed me of potential long term coverage and prices without being pushy. This was the most pleasant experience I have had talking to a sales rep in a very long time.

I called on Saturday and they gave me a number for a place that does not take home warranties so I am having to wait even longer to get a technician. The person on the line was very nice and did their job. I had no problem with customer service. This is my first call with this policy. I have not had problems yet, but still waiting on technician information not yet 48 hours. I hope to have a better experience the next time.

Ray ** gave me excellent customer service, and I am happy with my new home warranty! I was with another home warranty company, and I was not sure if I could get a better policy somewhere else. Ray answered all of my questions with knowledge and I was thrilled to find out I will have more items covered for the same price I was paying. Also, I am getting extra months. I will definitely recommend Select Home Warranty.

I called about a repair for my saltwater cell for my in ground pool which was previously repaired last year using the Select Home Warranty. When the policy renewed, the representative I was speaking with renewed the policy checking off only Pool rather than Saltwater pool so the claim was denied. When I called to address the issue it was quickly resolved and they changed the add on policy coverage I purchased for my saltwater pool from the regular pool coverage. The company assigned to the repair, however, does not repair these types of systems and now I have to call back and ask Select Home Warranty to provide a service provider approved for these types of repairs.

Richard did a wonderful job explaining the plan with us. His help reflects well on Select Home Warranty. We feel good knowing a respected company is looking out for us. We look forward to working with them in the future. We picked Select Home Warranty because of their reputation and good reviews. Their plans and coverage are comprehensive and costs are reasonable. We are glad to have them cover our home. We were fortunate to call and obtain coverage when we did and get roof leak coverage also. We are happy with our coverage.

Yes we were very happy with how fast they came out and fixed our plumbing problem! The man on the phone was very polite and helpful to assist us with our problem. The plumbing company they sent out was also very good and friendly and told us exactly what he had to fix! I would use them again in the future if I have to but hopefully I don’t. We are very happy with your home mortgage protection policy and tell our friends all about you and how reasonable you are!! I like that you were available to assist me in a weekend and didn't have to wait til Monday as our problem happened late on a Friday! Have a great day!

Do not contract with this company for a home warranty. What they tell you in the sales pitch and what they send you after they have your money are two different things. The first time I made a claim it was denied because the refrigerator had a leak in a coil. This, which is the integral part of a refrigeration system, isn't covered. You only find this out after you get the contract. Same with the A/C system. Then when you cancel they charge you a $75.00 cancellation fee and prorate your refund, although they have done nothing to help. Oh yes, they offered $150.00 toward the purchase of a new refrigerator/freezer in order to "work" with you and make you satisfied. Also said they paid to have a technician come out. However, I had to pay the $60.00 for this service, not them. My recommendation is to stay away from this company and others like them. You will get screwed!

I did my research online and got a callback from Alan ** who explained coverage and pricing to me. Alan emailed me a price quote with what was included in the plan. I had a few questions and he answered everything for me. Great customer service! Prices are also great compared to other companies and they even offer free roof leak protection! Alan even offered a 3 year plan at great rates. I will definitely recommend to family and friends!

Customer Service Representative (Richard) was very respectful and informative offering me money saving options. This was very appreciated as I am on a limited budget. I have responded to several home warranty companies and this was my move favorable. I have been with another company for the past two years and only had one service call without having repair done. The rates have gone up each year that I have been with this company. I thought it would be to my best interest to survey different insurance companies and I found that this was the best.

Professional, courteous, thorough enjoyed speaking with the gentleman, and he was patient, reviewed and answered inquiries, seemed attentive and professional, expressed clear answers, addressed concerns, nice personality, good person, detailed and clear and and was able to to follow through over and again listen to my questions and was always patient and professional. I am new to this scene and it was of importance to me and for the benefit of my family and to work with someone caring, intelligent, thoughtful, and knows about this. I hope this is sufficient as I have a lot of work. Thank you again for this chance to share this and I hope it proved useful and clear and thank you for your new policy. So I am pleased to write this and to learn about such matters.

Contacted company to file a claim. Did not have my policy number. The agent was very helpful and verified my information. Then connected me to the new claims dept. This took all of 5 minutes to complete. Very nice people. The purchase of the policy was easy and the sale agent was well versed in the process. Only one problem I see, is that there is not any communication by any other method other than e-mail or phone.

Seemed like I got a good deal on my home warranty. It was cheaper than what I had before and hopefully just as comprehensive. Well see when the time comes and I need some work completed if the company is as honest about what they cover as they say. The salesman was honest and stayed true to his price when I called him back. The transaction was easy and I received my confirmation email immediately.

Person on the phone was very efficient and nice. I told him I needed coverage for myself until escrow closed and assured me I would be covered and I could transfer it to the new buyer at the close of escrow.

The representative gave me good and accurate information. I am excited and looking forward to doing business with y'all. I'm hoping for a great experience. Didn't have good luck with other companies. I've been looking for good service providers for about a year now and did not have any luck. I am hoping I made the right decision. If so I would recommend your service to my family and friends. Thank you.

This is my first claim so I asked rep a couple of general questions & they were answered clearly. He was very nice. Tech helped me to understand what was needed and did a great job fixing my problem. Tech was extremely nice. My tech I generally use told me he couldn’t find the leak & that it could be filled but then I would need to purchase a new A/C. This tech added a leak sealant - I’m very happy with the outcome.

Submitted claim on May 19th and problem still not fixed as of June 25th. It took weeks to get a technician assigned. The first technician stated that he didn’t deal with home warranties, so I had to call and get a second one. The second one showed within a day, then after diagnosing problem and rescheduling for a few days later and has not showed up. He has not followed up with scheduled visits and told me that the service is approved by the warranty when the warranty denies it. Technician will not return calls.

I wasn't aware that leaking fixtures were not covered under my policy. However, the phone conversation was simple and to the point. I don't believe I was furnished a copy of my policy upon purchase, which would be helpful. I would appreciate knowing more clearly, upfront, what items are covered and what items are not covered. This is my first experience using Select Home Warranty, and the experience wasn't bad, but I did not get my desired result.

Updated on 09/08/2020: Called Select Home Warranty for a dryer repair. I used my own repair man, and submitted a claim. In one week, the claim was approved. Good service, pretty simple process. Would recommend to others, all in all a good experience. Customer Service was polite and friendly. On another note, do not use Sears appliance repair service- they were terrible. DARS appliance repair was much better.

I am a Realtor. I know the cost of repairs. I was looking for a Home Warranty for a buyer. I called about getting one for a Buyer, I ended up enrolling our kids too! This company is one of the top rated companies and their price is very fair & competitive. I recommend a Home Warranty to my clients. I found Ray ** at Select Home Warranty to be so helpful. He was Professional, courteous & answered all my questions. We spoke & after hearing about this Home Warranty I ended up purchasing 2. I will be recommending this to all my clients as well. Thank you so much!

I have had my contract with you for over a year. I live in an area that your company has no assigned service vendors so I find my own and work it with you. I'm very impressed with your company. The only thing that I'm not too happy about is the long delay in refunding my out of pocket expenses. I would be happy to talk to someone about this. Since I am retired and on a fixed income, it is very stressful to have cash tied up for 30 or more days. Quicker would be better.

Rep. was very prompt and helpful. Was able to submit another claim while following up on initial claim. Wasn’t aware that two repair items could not be placed on same claim. All questions were answered. Was not kept on telephone for a very long time. Email was sent to confirm initial claim asking me to contact office and another email submitted in a timely manner after the follow up was processed. Was very impressed with the manner in which the whole experience was handled.

Alan ** was very professional, informative and made the process a piece of cake. Almost all communication was able to be done via email. The phone call to officially enroll lasted all of 5 minutes and was a breeze. In all honesty Select is not the cheapest, but I am happy to pay a little more for quality customer service. Fingers crossed things go as well if an issue arises. I guess only time will tell.

This insurance co is a scam. They take forever to come and fix any appliance (after the diagnosis) and then you are told they only pay for PARTS. Their customer service is terrible. When you call, they repeat the same thing over and over, even AFTER you have explained something different. This "insurance" covers nothing. Stay away.

As a real estate investment company we have utilized other home warranty companies with our various properties throughout the USA. In researching Select they came with good recommendations, so we decided to get a quote. The quote response time was fast, our representative David reached out immediately, he offered the various packages along with a long term 5 year package that we decided was a great option. We received overall professional service on establishing our account.

Representative was nice and professional and answered all my questions well. My claim was processed with an email update sent the same day stating my reimbursement amount. I was a bit disappointed that the microwave had to be replaced though without an attempt to repair. My microwave was 20 months old and I was only given $95 towards a new one which cost over $300 with warranty (on sale) plus it would have been $130 for Lowe’s to install but I opted to install myself. The company did well; I just didn’t expect to ever have to come out of pocket more than my $45 deductible.

I tried filing a claim online but could not find my policy number. Therefore I called because there was water leaking from the ceiling through a ceiling fan. I could not find my policy number. The agent was expedient and helpful both in identifying my plan number and placing a service request. He indicated someone should be contacting me as soon as possible with information about the service company and the date and time they would be coming to identify and repair the problem.

I had coverage for approximately 2 years. Never had a claim until my HVAC unit went out in June 2019. The technician told me my unit could not be repaired. There were numerous parts failing like the compressor and relays. The next day I received an email from Select saying my unit needed a valve and they don't cover valves so I would have to pay for everything myself. Total waste of my money. Paid my premiums for 2 years and the first time I file a claim they refuse to pay anything.

I was very pleased with the sign in process. I reviewed multiple companies and reviews by customers and the industry and feel this was the best. I signed up for 6 years so I can get the discounted rate which wasn't advertised but was a welcome surprise. The coverages and claims process were explained well. Select Home Warranty covers more than my previous policy with a competitor. I hope the claims process is as impressive, when it is time.

I had placed my first major claim and the SHW service was a smooth and rapid process. The contractor responded quickly to repair my issue even prior to quoted day and time. The contractor was professional and fix the issue quickly. I was more than please and would certainly thank SHW for their support and assurance of me selecting a reliable home warranty service. My system has stopped working right at the pre-season of summer and I was about to panic without have AC to cool the home; I contacted SHW and they replied and took care of me without incident. I recommend this service to everyone and wish to thank the SHW staff for providing such wonderful service of value and quality.

The rep went out of his way to help me with the discount for my transaction. He was very friendly and helpful with explaining the service. He gave me the confidence to complete the transaction with the details he communicated about the service. I would recommend Select Home Warranty to my friends and neighbors.. I would like a booklet with the terms the rep covered in his conversation with me. Also would like magnet with the phone number.

Sam **, our Sales Representative, quoted a home warranty for us about a week ago and helped us get enrolled this evening. He was very patient and helpful in answering all our questions. He also told us about discounts available, and he was very courteous. We are going to refer 2 other people we know looking to purchase a home warranty. We look forward to working with your company for many more years to come.

I just left a warranty company that I paid more for far less. When I looked into Select Home Warranty company, I was contacted immediately. William ** was my rep and he was helpful and knowledgable. He had lots of great offers and made sure I was getting the most for my money. I was happy to have someone who was able to get me signed up easily and quickly. I asked questions and he was able to answer all of them. He made sure I was getting what I wanted and wasn't missing out additional options for my home.

Asking questions about the coverage, about the service providers. If they were in my area. What you covered in the contract. If I was able to renew contract. If I was able to change to paying full price after a month or two of paying monthly. If it had limited service calls? Local technicians? I asked it was BBB RATED. All these things were important to me and they passed. And service cost were only $45.00 per breakdown, no matter how many times a repairman had to come out for same issue, including parts and labor.

I called to speak with someone about a home warranty. The rep that answered didn’t want to verbally go over the coverages in its entity. He suggested that I go online and look over the choices available to me. Next thing I know, the call was disconnected. I called back and Jeff answered the phone and was patient and kind and went over and explained the policy to me. Not only did I open a policy but I paid it for the year. There’s nothing better than a good salesperson who not only knows their job but also does it well. I informed him that I needed to get something from my car and he patiently waiting for me to get back on the line. No rush and he didn’t tell me to look online and call back. I really appreciate his kindness. You don’t find people like him much these days. I’m one happy customer. My customer service rate is the whole 5 stars.

The salesman was courteous and knowledgeable. He offered me discounts that were hard to resist, and even though I was not ready to order at the initial meeting he made a follow up call that showed me he was very interested in my business. I received the contract in an expeditious manner. I would gladly refer him to anyone looking to obtain a homeowners warranty. So far I am very satisfied with my interaction with this company. GREAT JOB, JEFF. GOOD SERVICE, GREAT PRICE.

I was trying to purchase a home warranty and was very frustrated. It’s like Allan read my mind. He called me and helped me get just what I needed. Allan was very knowledgeable and helpful. It gives me some peace of mind knowing that my house will be covered. I’m in the process of getting the house ready to rent. I know that everything will be good with the future tenants. I’m thinking about getting another warranty for my other house. I got a great deal on this warranty.

After 25 years with another company, we were displeased at their interpretation of our problem, so we cancelled our policy and followed up on our sister's recommendation of Select Home Warranty. We were lucky enough to talk to David, who walked us through discounts and cost saving plans until we had a custom made plan we could afford. He was kind, considerate, and extremely patient with us and made the entire experience very pleasant. Hoping not to need to use it, we feel assured that this will be a better experience.

Was satisfied with the offer salesperson offered. Look forward to working with you. I hope I can get a good mechanic who has a license to do the required job and dont have to worry about shoddy job. If I get good service, I may recommend your services to my friends as well. This is gated community and we have 175 home in our association, mostly retired people and need all the helps they can.

Called and spoke to Elli and she gave me options to get this issue resolved! Great job guys!!! My HVAC unit was not blowing hot air, and the folks at Select Home gave me the peace of mind to avoid all the extra costs associated with this repair. I'm hoping to get a new unit either this year or next and will still continue to get my home services by this company. I've had SHW for over 3 years now and I couldn't be happier with them. This will be my 2nd home that I've had covered by SHW.

Customer service team is very helpful and acted fast. Personally recommend this warranty. Dispatch team sent the technician within 12 hours after I created the ticket. Personally thanks to Select Home Warranty team. I am very happy with the service they provided. I personally recommend to my other friends and relatives. My top ratings for this service claim. And also I got the first time free service. Thanks again to the home warranty service team.

Buy American Home Shield instead. When I purchased a warranty from (Select Home Warranty) I was actually trying to get in touch with American Home Shield Warranty. The first time I tried to use Select Home Warranty was when my refrigerator went out and I was very excited that I have a warranty to call. Little did I know that this company is a nightmare to deal with. My refrigerator went out and they offered me $206. I have been calling this place for two weeks asking to speak with a member of management and they refuse to let me speak to anybody above the customer service rep. (DO NOT BUY Select Home Warranty) It sounds good when they sell it to you but it is horrible when you need it.

Jeff answered all my questions on the home warranty and what is covered. I also like that I am part of the decision on the repair person. I researched several companies on who to chose. I selected Select Home Warranty due to their coverage including our stand alone freezer. We will be canceling our other home warranty plan. The online information was easy to understand. The only thing I didn't like is that I couldn't see the plan information without giving them all my information. I would have preferred looking through the plans before giving them my information.

Jeff ** made the process very easy and gave me a great discount! I Would sign up again and feel very confident that they will take great care of us. It’s nice to have that reassurance going into our new home. Thank you again Jeff!

David ** was very kind and personable. He answered all my questions and was very helpful. And was very friendly. I was happy to see more items covered than the other 3 places I was looking at. The whole process was very easy and fast! Since being in the process of buying my house nothing has been easy, until this. I would definitely refer friends and family. And pretty much everyone I know! This experience was almost too easy. Thank you.

The Representative that I spoke with seemed genuinely interested in resolving my issue. Select will be getting a repair person To contact me to arrange a day and time to make the repair. I was contacted by the repair company the same day I placed my service call and we will be setting up a date and time later today. I have not had a warranty with Select Home Warranty before and I am very hopeful that they stand behind their warranty.

After doing research on multiple vendors, Home Warranty seems to provide the best value. The annual cost and service fees are very competitive while still providing coverage of the major appliances. They have several promotions and payment methods which is helpful. Abraham ** was excellent! He was able to answer all of my questions and was very responsive. I am confident that my policy will provide the necessary coverage for my home. I will gladly refer Select Home Warranty and Abraham to my friends.

Mark was very helpful in assisting me in renewing my home warranty contract. He was very helpful in helping me to understand the renewal and the different options I could choose. I appreciate the added benefits and his explanation when I asked questions. I am happy that I was able to renew for 3 years and get an extra 6 months in doing so. It gives me peace of mind knowing that I have a warranty intact in case there are any issues in my condo. Thank you.

Great customer service thus far. I called with minimal wait time and I am just waiting for a tech info for me to contact to schedule the repair. I have not received the repair yet but I will plan on reaching out to the technician once the information is provided to me. I was told it takes approximately 24-48 hours but might hear back today, which would be excellent. Thank you very much for your services. Much appreciated.

It is often hard to choose which company is right for you, more so it is even harder to choose the plan which matches the needs each family might have... We called the company to get an extension to our contract. Received absolutely great experience! Knowledgeable and professional representative was able to help us in no time. Very happy with the company and with service they provide. Thank you for education Us about the different options available to us and how each plan works, it was very easy for us to make a decision on which plan was right for us! Thanks again!

This was my first and last claim. In my opinion Select Home Warranty is a rip-off on it's best day. 24 to 48 hour reply time turned into 6 days. Claim was rejected after the technician made his recommendation to SHW. SWH ignored the technician's professional opinion. I'm sure SHW has a list of many, many reasons to deny most any claim. Save your money. Chances are you won't get anything from them. At least I had only been with them for a few months so my monetary loss won't be too bad.

I wonder if all of my claims will be considered "not covered"?

Thank for such prompt friendly service and informative advice. We were looking for a good warranty service and am very confident that this company is the best choice. The sales person really took his time in answering all of my questions about this policy and what to do when one of my appliances break. I will refer you to all my friends and family members.

I was referred by a friend to a Select Home Warranty services. I am my decision to go with Select Home Warranty after talking to an agent and comparing my current home warranty information. Agent was able to clarify my doubts and provide various options suitable for my needs. Agent explained my in detail about the questions I had on few of the services. They have discounts available based on the option you choose. I will definitely recommend Select Home Warranty Service.

Worst customer service I have ever experienced. Customer reps misrepresented what SHW would do on multiple occasions. I have spent over 8 hours in the last 4 days trying to get issues resolved. Would not recommend them to anyone. When asked to speak with a supervisor I was refused. Later told they would call me back within 1 hour. I had to call back 4 hours later since they never returned a call. Was hung up on twice. I have made 7 calls to them to date in the last 5 days and my a/c unit is still not working.

This has been the worst experience ever. After paying extra for additional coverage for my septic system they tried to refuse my claim, because my septic tank was not inside my house, then it was denied because it was in the back yard (I assumed they would know it was underground). After being transferred multiple times and being given reason after reason why it wasn't covered I finally was able to convince them that it should be covered. After all this drama they put a cap of $150 on the work. Which does not cover the expense. This is a worthless home warranty. I will be looking for another company that actually backs their warranty. If you are shopping for a home warranty avoid this company. It's absolute trash!

David ** did a wonderful job. A little too much up-selling at the end, but I appreciate his effort. He knew the offerings and was helpful with advice. Being from Oklahoma, he slowed down his delivery to meet my communication style. Knowledgable, nice, thoughtful, considerate.

Great customer service so far, I did not have to wait on hold for more than a few seconds. The rep was very friendly and provided me with info needed to make decision and answered all of my questions and more. We just signed up today and offered us a wonderful deal that covers everything we needed plus more than last warranty company offered. The rates were much better than last company and felt comfortable committing to 5 year plan.

Everything was explained to me and all my questions were answered. That seems like an easy thing to do but I found out through shopping around that is not always the case. I had a pleasant experience speaking with Issac and will recommend this company because of him. The amount of coverage I have compared to the price I paid was also a great value. The company had a high rating and I hoped I would be able to hear and see the reason why in my initial conversation. To say I was satisfied is an understatement. I look forward to doing business with you in the event I have a maintenance issue at my home. I am conscious of competition and the competitors could not compare. Thank you for your time.

This sounds like a good idea, will have to wait and see how it helps. Salesperson was able to answer my questions so was satisfied with experience. I was pleased that salesman said it wasn’t a contract and I could cancel if I was not happy with it I could cancel at anytime which is very important on a limited income. What I am wondering since I have signed with you I have had many other home protection companies call and text me. How did they get my number so fast. Also I thought I was suppose to receive in mail some paperwork showing me how to submit claims my coverage and any other informative information but have not received anything. So would appreciate hearing from you.

Alan helped with the contract and getting us signed up. We got this as we are selling our house and hopefully will be a added value to the new owners. We also wanted to have some coverage on the house while it is being sold. This should be a good experience with you. We might consider this for our daughters house also in the future. Our new house will be new bust in a few years we will look at this as an option.

The person I spoke to was very informative, polite and helpful. He made purchasing a home warranty very easy. I would recommend this company for the coverage that they provide and for the price that they have. I honestly didn’t know the value of a home warranty until it was explained to me and after the conversation I had with the representative I was more aware of what the value of having a home warranty was.