Select Home Warranty Reviews

Excellent product. Excellent service by George **. He was very thorough and made sure I understood what I was getting for my money. Got the best plan for the best price for a long period of time, 6 years! I hope I never have to use this coverage, but the peace of mind is worth every penny. I am glad I was able to find this product and make the most of my purchase. The people there made my experience a notable one.

I had several questions for the rep who booked our contract about the service agreement. He said the agreement listed online would be a little different than the one we personally received, and so he was giving us information that was not consistent with the terms of service. Well, when we received the contract it was still inconsistent with what he told us. He then spent the remainder of the call trying to sell us multi-year packages, instead of trying to find the right information for our questions. Also, it was not very clear that we had to wait 30 days for the contract to begin. Not sure I will continue with the service, since day 1 was already misleading. Hopefully the 30 day money back guarantee holds true.

Select Home Warranty was very helpful when I called to submit a claim. My AC runs nonstop all day and doesn’t shut off til after dark. They said they will have a technician for me to contact within 48 hours. The guy I talked to was very thorough, and asked me all the questions he needed to know to help me with my AC unit. I live in a townhouse and got my Utility bill yesterday. It was $340 50. My neighbor beside me, hers was $120. Hope they can help.

My husband recently looked into several warranty companies. We did our homework, called many of them, asked a lot of questions and we were extremely pleased with Select Warranty. The agent we spoke with was not pushy at all like the other “most popular” companies. The customer service was excellent. We have not used the actual warranty yet, I will update review and give more information if or when we have to use the services.

The representative provided insight on the prices available to cover both of my homes in the Georgia and Virginia areas. Ensured I was aware of the available discounts in regards to paying in 3 installments for the annual to receive 2 months free and discounted service call. Provide comparison information pertaining to the Platinum Plan and the Gold Plan. I would recommend contacting this company for home warranty services to my family members and friends.

Jonathan ** was a very professional agent who best fit me for my needs. I also think he went above and beyond because he waited for me to be ready to purchase and was "perfectly pushy". Meaning not too pushy, but just right to remind me that I need the warranty. I happy with the value for the price, however I do not think a person who cannot pay in full should pay more and get less for the product and same service. That just seems like loyalty to the customer is not there for people who do not have money. Best fitted though for the product I needed by the customer service agent.

After having the warranty for about six months, we called about an urgent Air Conditioning issue after 6pm. We were worried it would take a day or two to have service but the repairman called us back within half an hour. He was very helpful over the phone and gave us suggestions on what to do until his tech was able to come the next morning. We even video chatted so he could see what was going on with the air conditioning unit. We are very happy with the service!!!

Ben ** was very nice and didn't mind repeating the information to my husband. He gave a great price and explained when our policy would begin and what was covered. I can't really say much about the coverage but what Ben said it covered is surprising. One thing that stood out, and I really liked, was that I could really understand what he said. He was from the USA instead of an overseas company trying to sound American.

I do my homework before I buy something, and I checked Select Home Warranty out thoroughly. I came across a great reviews by customers who had pleasure having this company as their provider. So, I decided to give it a try. I know there's home warranty companies out there that don't measure up, that they promise but they don't deliver. I have to say that I am very impressed with Select Home Warranty customer services. It was very easy to sign up and they were able to explain all of my concerns very well. I can say my home warranty buying experience was great. Well done. I highly recommended Select Home Warranty to anyone who doesn't want a hassle to get a great deal with a great price. On the top of that they were able to lower down my service call to affordable price.

Clothes washer was leaking water from several locations and after reporting the problem to Select who was very professional on the telephone, Select allowed me to find a repair company after several repair companies that Select had recommended did not respond to my calls for repair service. Whenever I had a problem with reaching a customer service representative, the representative that I would finally get would apologize for the delay. Select received the estimate of the repair and gave authorization to proceed with the repair.

We've had Select Home Warranty for several months now, but have not had reason to call. We've noticed an issue with our furnace and so today was my first call to them. Because we've not had to file a claim before now for work to be done, I had several questions about the process, the contractors, fees, and a few others. I spoke with a representative named Chase and he couldn't have been more polite. He was friendly, well-mannered and knowledgeable. He answered my questions and didn't rush me while I was trying to think of all I had to ask. In short, a great first experience with this company. Based upon this level of customer service, I can't imagine the actual claims experience will be anything less than honest and done with high integrity. Thank you.

I recently purchased a Home Owner Warranty for my Tenant who is purchasing her rental house. I had barely entered my phone number when my phone rang. The rep was courteous as he patiently explained coverages, fees, and customized a plan for me. He gave me great discounts I wasn't expecting. Great experience so far - we'll see what happens if my Tenant has to make a claim. Still too early to tell about service and customer satisfaction.

My salesperson was Ralph... He was very well versed on the policy and provisions. He took the time to explain the program so I understood it and was not at all pushy. He was very helpful and not at all in a hurry. I would recommend him and the company highly and have plans to tell all my friends about Select Home Warranty. Select Home Warranty. Sincerely, Bob **. Am looking forward to a long working relationship with Ralph as well as.

We had a problem with our Kenmore refrigerator. It had stopped running altogether and it's only 6 years old. We placed a claim and the service company nearest us sent out a technician within 2 days. We called Sears but they couldn't come for almost a week. The service supervisor for Select Home Warranty offered us reasonable monetary compensation to replace our refrigerator if we continue with our contract which we have done. This was our first experience with Select Home Warranty and we are pleased with the results and the service offered. Jack. St. Augustine

The claims team was very quick to deal with us and expedited our claim so we could regain A/C in August heat. While we didn't get the full reimbursement we had hoped, it was quick and easy to do go through the process. Hopefully in the future, any claim we have will be covered. While the comfort of having a home warranty is nice, it's disappointing to know that the value is not all that was claimed it would be when we signed up.

George was very professional and helpful. He answered all my questions and was polite and courteous. I did not feel pressured into getting anything, but he offered incentives which helped to make my decision into purchasing the insurance. I received my details already in my email and am happy to be with Select Home Warranty. It's good to know that I can cancel with a full refund within 30 days from the date I signed up.

BEWARE! WASTE OF TIME AND MONEY. They will keep you waiting and never cover anything in your house. The agent convinced me to take PLATINUM PLAN over BRONZE PLAN since it covers lot more (and of course costs more!). Till date none of the issue I have called for have they covered. NOT EVEN ONE. Basically the most common issue are NOT covered! They keep you on phone for hours and keep you hanging even if there is an emergency and bathroom is flooding. Agent says they will connect me to the supervisor and keeps me waiting for 30mins then tells me Supervisor is busy and will call me back as soon as possible. No one calls me for 8 hours then I call back. Still the Supervisor is BUSY so they can't connect me!!!! Finally the Supervisor calls me back after 24 hours.

Select Home Warranty has been good with the customer service. I had not received or could not locate my plan that was supposed to be emailed however they were happy to assist in sending another within the next 24-48 hours and take my claim over the phone. Hopefully all will be right in my home soon providing that Select Home Warranty is able to repair or replace my water heater. I will update how the process went afterwards.

Alan was great to work with and answered all questions I had. Would not hesitate to use again, hopefully I will never need the warranty but the peace of mind with a low low call out fee is priceless! Very straightforward process with no problem postdating it for seamless coverage when my current seller provided warranty expires. I do wish the contract writers had access to the service writer's list of techs to provide more peace of mind but Alan was able to assure with me with average call out times and number of providers in my area. Thanks again!

The agent was very helpful and polite. I decided that I didn't want the two year plan and opted for the one year for financial reasons. The agent responded and I received an Email very shortly stating that I was issued a refund. The agent also mentioned that it might take two to three days for it to appear on my bank statement. I was very pleased with the result and was treated just as I was told I would be.

Issac was responsive, enthusiastic, knowledgeable and helpful. He answered all of my questions and sounded as if he really cared. I got off of the phone call with Issac believing I received the best coverage at the best price. He recommended several options and I selected the one that best fit my needs. I had not heard of Select before so I did want to talk to a representative before I made my decision. Issac convinced me that Select was a great company and a great choice for me.

Brandon was polite, knowledgeable and very thorough. We had problems with our current coverage from a different company that was included when we purchased this house. We usually buy new homes and were unfamiliar with how this house had been maintained and cared for. Hopefully we will not need service but at our age, completing repairs needs to be done by professionals and since we are new to the area, we do not know anyone to call for help, so having a source for referrals is very important.

It is 3 weeks now that 2 tickets were placed for HVAC. The first contractor came and said the compressor is broke due to electrical failure which he never mentioned during his visit. The company asked me to get a second opinion who said there was no electrical failure. Still the company do not want to anything for this. I have called them almost every day for the last 2 weeks with no sign of them fixing the problem. The 2nd ticket to repair the water heater was done at the same time. I emailed 3 times the picture of the water heater with no success. I have never experienced anything like this before. Sobha

The new enrollment process enabled by Alan ** was handled quickly and professionally. Alan was very accommodating. I found the contract offer to be fair and competitive and certainly much better than my current home warranty provider which is 1st American. There are many home warranty providers to choose from. Select had a very high rating among them. That coupled with competitive quote that I was given by Allen led me to choose Select. I look forward in working with your company.

The process to sign up for a home warranty with Select was fast and efficient. All my original questions about what was covered and what was not were answered. When I needed my policy quick and called the following day, the company worked to provide me what I needed and I received what was requested only minutes later. I am very pleased with the responsiveness. I hope this continues when I have an issue later but only time will tell.

William ** was a wonderful with customer service. He was great at considering our needs and providing services at a premium level. It is undeniably the best offer long term for our new home, especially compared to Fidelity where we were in the past. I just hope the quality of service holds up with Select when we need to use it! We look forward to beginning our long customer relationship with Select over the next six years as VIP customers. Thank you so far for a great experience. I will share with others and recommend.

I requested an online quote and received an immediate phone call from David **. He was helpful, reassuring, professional and courteous. He answered my questions and addressed my concerns without hesitation. I am curious to see if this courteous service continues should I need to file a claim in the future. He offered me several options to save money. I appreciate the offers even though I decided to purchase only one year. I may be interested in other options after this initial period.

My salesperson was polite and fast and offered me options for plans and prices. I appreciated this. The only negative thing is that when I received the confirmation email it stated my plan would be attached and it wasn't and the order number was also not provided. All in all, I like the salesperson and the informative but non-pushy sales pitch. I appreciate being able to make my decisions without the pushiness of some salespeople.

I had previously submitted a claim with regards to my A/C unit not working properly. I called in after receiving an email requesting additional information for my claim. The customer service representative Hazel, was able to review the information and asked a few more questions in order to move them on in the process. She was able to answer some the questions I had with regards to the use of a company that I had used in the past. The representative was pleasant and courteous. It was a pleasant experience.

It was easy to sign up! I got an email confirmation shortly after signing up. I hope they are as good as their reviews online. They were comparable to the other home warranties online with price and coverage. I used American Home Shield last time I had a home warranty and I submitted only one claim and they never came out to check on anything. From the reviews online Select Home Warranty will get in contact with you in around twenty four hours so that will be really helpful if you end up needing help.

The representative was very nice and professional and she addressed my needs. She asked all the necessary questions to help me supply her with the concerns that I had. I guess she could hear the distress in my voice concerning my issues. She let me know that Select would assist me within 48 hours. I did receive an email letting me know they would be looking into this issue. I would recommend these services to my family and friends.

I recently bought a house and after moving in, found the garbage disposal did not work. That is after it was passed during the home inspection. The unit was leaking from the bottom and would not turn on. I contacted Select with the issue and within a couple of hours the replacement was approved and an email was sent to me informing me how to be reimbursed for a new garbage disposal. Very prompt, Great service!

Other warranty companies immediately give the name and number of the service provider, but at Select Home Warranty you have to wait and get the info through an email within 48 hours. I don't like that. Also SHW does not follow up with the customer to make sure they were able to connect with the service provider. In the past it has taken over a week for the service provider to contact me. The company still owes me a reimbursement from over year ago and I keep getting the run-around from various departments.

Nathan was extremely helpful and knowledgeable. He was patient in making sure all of our questions were answered. I have been wanting to get a policy like this and just had not made the decision to do so. My mother Has policy and we have talked about it before but I have always hesitated because I thought it wouldn’t cover everything. It seems as though I was wrong. I was very happy with the information that I received from Nathan. He was the one who helped me to make the decision by making it clear what exactly was covered. Thank you Nathan!

This is my first time filing a claim on my washer. The process for filing was easy. So far I am satisfied with the service I have received. Hopefully there is a technician in our area that can service my appliance and get me up and going fast. We are a family of 6 and really use this appliance. I have had this service since the beginning of the year and since I have had it this is my second claim. The first claim went well. The only thing was that I was without air conditioning for one week in the summer heat. It was horrible but we got through it. Had to go out and purchase several Box fans in order to keep us cool.

Richard was friendly, professional and very knowledgeable. By qualifying, I ended up purchasing the 5 years Home Warranty Plan that gives you one more free year of coverage (6 years instead of 5). Also, because of the value, I switched from First American to Home Select Home Warranty. By choosing Home Select I saved a lot of money ($289 a year), and on top of that gained more benefits. Overall, awesome first time experience. Good Job Home Select. I wish you all the success.

Mr. ** was very informative about your warranty information and explained all everything that is covered and the discounts for veterans multiple residents and how to make a claim and response time when making a claim and the cost you have to pay to have someone come out. I do not have anything else to add at this moment. Maybe later if I ever have to use your services I can be able to tell people a little more about your company.

It was a pleasure speaking with Mr. Alan ** Account Specialist. I had spoken with him once before. I informed him that I was checking out other Home Warranty Companies. He said ok when you are ready to give him a callback. Finally, I did. I should have signed up with Select, in the beginning, it would have saved me a lot of time because I wasn't pressured or forced to join your company. It's a pleasure to join a company that takes time to explain a plan to you and know their product and service. Once again I like to thank Alan ** for his time and patience with me for all the questions that had.

Alex was very helpful and had my policy done quickly and send to me before I got off the phone. I have already recommended your company to a friend. I am switching from American Home Shield to your company. I like that Alex called me to offer a special plan and discount before I finished my online inquiry. I saved at least $5 per month and he gave me a roof protection Policy as well. Thank you for the service.

This was the first time we needed to place a claim request with Select Home Warranty. It was unexpectedly easy to reach a representative by phone. Their customer service associate, RG, was extremely pleasant, understanding and helpful. She explained the claims process and assisted in placing the request for service to our AC. This was immediately confirmed via an email. Within the hour, I was contacted by a service provider to schedule a service appointment.

I found Select Home Warranty on a google search and I'm so lucky I found them! They were just what I was looking for in a single family home warranty! They cover everything, including free roof leak service! I signed up for their 5 year home warranty policy (free 1 year!). It was a very easy process! Excellent Customer Service! Very Professional! Simple to sign up. Will definitely do business with them again! Highly recommended!

I was impressed by how quickly (3 minutes) after filling out a web inquiry, I received a call from Ralph **. He then did an excellent job explaining the coverage, the various purchase options, and my 30 day right to cancel the purchase for "no reason at all" if I so elected after reading the policy, which he said I could only see after paying the $1,749.97 via Mastercard. He responded professionally to my several questions and waited patiently while I did my computations.

I started a policy around 6-7 weeks ago and I could not find any information about it. I called the representative and he was very helpful and friendly. He retrieved my policy number, start date and other pertinent information. He also walked me through filing a claim. I hope all of my interactions with this company are this good! (Of course I hope this is also the only claim I have to file.) :) I filed the claim with no issues whatsoever. It was a very easy process. Thank you for making it nice and easy!

This is the second call I made about our Samsung side by side refrigerator. The second person was very helpful & very nice! He started a new order, and assured me that we would hear from them in 24 to 48 hours by email. Thank you very much for helping us! The first person was not helpful at all. All she was concerned about was if the ice maker worked. I told her no because the freezer & the fridge were not working. When I got the email about the ice maker, I called back, and got a very nice man, who wrote a new order for the whole side by side. We just worry about keeping our ** cold! Thank you, Debs

The gentlemen guided me through the process and was able to find me a very affordable rate for my home warranty. It was honestly one of the best experiences I have had on a sales call. Select Home Warranty is the choice for me!

We are currently working towards the purchase of a home in Huntsville, Alabama. This is our 4th home that we have purchased over the years, and for the most part, we have used one of your competitors, but my wife and I decided to shop this time. We are glad we did. With services offered as well as a great price, we decided to go with your company. We spoke to Michael ** and he was very cordial and informative. After spending some time with him, my wife and I asked that he call us back, which he did. Michael offered us a great package and price. Thanks again for helping us out.

We are downsizing and purchasing a new home for our retirement years. We have never had a warranty before. On contacting Select, we were transferred to Fred **. Fred was very helpful as we were purchasing our first home warranty on our new home purchase. He was very knowledgeable about the warranty coverage and costs. He was also very pleasant and courteous throughout our conversation. We will most definitely recommend Select to our friends and neighbors.

The man I spoke to was very helpful with all my questions and concerns. Very pleasant. He gave me great information. Great customer service. The platinum plan is great coverage with the free roof leak coverage. That's what had me sold. Coming from a plan that didn't have that after paying so much money was a bonus. After shopping around with different companies I am happy with my choice and don't have to think about it for 28 month is great.

I called Sam ** because he had already helped me with one house. Today I needed to add a home I just bought, He was most helpful in finding the plan that was best for me. He was knowledgeable and friendly and remembered that we had done business before. I appreciated how he found the best plan for me. I just saw that if I enrolled today I could get $150 off. Please don't forget that.

I was very pleased with Alex ** I spoke with on the phone. Alex was very polite and explained answered to the questions I asked. Great asset to your company. I was greatly pleased with the no cost extra for roof leaks. I felt satisfied when we were finished talking. I believe I have chosen the best company to take care of me. Select Home Warranty covers a lot of systems that I wasn't aware of. Greatly satisfied with price and monthly payments.

The customer service is very professional and nice, the offer is good and is more value than the other Company. I am very happy with the new business relationship with your Company, and I am looking forward to test your Company on going services. The only drawback is that your Company do not have the monthly plan, so that customers will be more choice and more better to plan for their monthly family financial planning.

They are the very worst company I've ever had to deal with. Their customer service is also awful. There's no actual management. I had an AC down in the middle of summer and it took two weeks to find out they are scammers and were going to do nothing about it to help. The website says they protect you from costs but in fact it is the opposite. They take your money and then do nothing to help. Please read the policy before giving your credit card. I had it explained to me that everything was covered. Gave my credit card info then they sent me the policy 5 days later. Apparently no signature is required for you to agree to their terms even though it says initial and signature on it. Also know that when I tried to cancel they basically stole $300.00 extra dollars from the refund I was owed.

Jeff was very helpful and professional and discussed all the plans, pricing and discounts to ensure I was fully knowledgeable and made the right decision. Reviewed other companies and their warranties and know that this is the best one in the marketplace for both price and coverage. Hopefully we will never need to use this insurance but at least we can sleep at night knowing our house is fully covered. Keep up the good work and we will refer you to anyone we know who needs a home warranty. Thank you.

I've tried a few home warranty services but Select Home Warranty beats them all hands down. Customer service and prompt technicians to help 365. If there was an award to give this company should have all of them. I can't say enough about them. I recommend Select Home Warranty to everyone who is buying or looking for a home. Best plans with the most protection you could get. I need to add a claim twice and both times exceptional service.

Salesperson was very informative and insightful. I had a great experience and look forward to continuing to do business with Select. Being in the insurance industry, I understand how much of a hassle these types of things can be; however, Select made this as seamless as possible and lined out every detail and option for me so that I was able to choose the best plan with the best deal available. I highly recommend them to anybody looking to purchase a home warranty in the future.

Greg was extremely helpful and went out of his way to get me the best product for me and my budget. Greg was more than willing to explain all the options available, and looked for ways to give me the best value for the type of coverage I needed. There are other companies who can provide Home Warranty service, but Greg made me feel like this was the company for me with his above and beyond service and attention to my specific needs. I am happy to have the coverage and care from a well rated company, at a price I could afford.

Jonathan ** was an amazing help with my purchase. He was thorough, articulate, thoughtful. Just a great guy to deal with. I would suggest that if you are looking for a home warranty that you give Jonathan and Select Home Warranty a call. The deal that Jonathan worked out for me was extremely helpful. This could not have been done online. You needed to talk with a live human. I am a retired Realtor and have dealt with many vendors like this over my career. I was somewhat amazed with the thoroughness of my interaction with Jonathan. I am looking forward to a long association with Jonathan and Select Home Warranty.

A/C unit. I called in and the lady handled it quickly and within 15 hours I got a call from a serviceman. I am scheduled for a service technician to come out on August the 5th. I have been telling my friends and family about this great opt with insurance to cover your home needs. Knowing that you have it helps when something goes wrong. Thank you for your quick response to my needs.

When we called to initiate a claim, the person who helped us was very kind and empathetic toward our issue. She took down all of the information she needed and answered all of our questions. She found a local plumbing company and initialized the process to get us some help. We received a couple messages that let us know the claim was being processed and the got a request for the three best dates and times to have a technician arrive at our home to get started.

The quote, as well as the purchase process, was super simple. I was able to set my policy to start after my current policy with someone else ended, such that I did not have to pay for two policies. Alex did an amazing job of walking me through different options and helped me pick the best option. He offered multi-year discounts, as well as offered a better price to sign up on the call v/s doing it later. No pressure tactics on sale - transparent pricing, as well as a clearly explained value proposition. I will be referring my friends to you!

The agent was very helpful and patient. My experience was better than expected and was able to sign up for coverage within a few minutes. The agent presented several additional options that I hadn't seen on the website which, in the end, saved me a considerable amount of money. I'd recommend contacting Select Home Warranty to my friend and family that are either purchasing a home or shopping around for a new home warranty provider. I plan to remain a Select Home Warranty customer for the foreseeable future.

Loved being able to get an online quote that met our needs for a great price. My only complaint is the number of phone calls that I received from the time that I started the online quote process until the time that we signed up for a plan. One or two calls and a voicemail would have been a reasonable number but I received many more than that. The agent that I spoke with was professional and courteous.

Prompt service. Job well done. I recommend Select Home Warranty to one and all for your home protection. I have had to use their service three time and the have never failed to get the right people out here to get the repairs well done. I have saved bundles of money with Select Home Warranty on what might have been a costly repair. So again I recommend this service to all people like myself, retired and living on a fixed income. A great way to save money.

The representative that assisted me, was very knowledgeable, and friendly. He possessed excellent customer service skills. He answered all of my questions effortlessly. He explained every single aspect of the warranty to me and made sure I understood the different coverages that was available to me. After working with him to purchase my home warranty, I felt confident that I had made the right choice when I chose your company for my home warranty. I appreciate his level of service and I look would definitely recommend your company to my family and friends.

I called about my refrigerator claim. The rep was so helpful even though it was not his department. He actually helped me with two different things I wanted to discuss. He deserves kudos for being very professional and courteous. He also helped me with a claim on my microwave, a reimbursement claim. He instructed me on what the next step would be on each of the claims that I called for and what to expect.

The company does not pay their claims, This was the second time they denied. Stay away from this company. I was given permission to get my own tech because it was 100 degrees, and all the techs were assigned, I submitted the bill. They said ok then wanted pictures and maintenance records. Now they just denied it saying it was maintenance not repair.

Refrigerator is producing water inside. Water is going into the vegetable bins and on the top shelf inside fridge. Called in the claim. Girl that took the claim was nice. Would have been nice to have the number for dispatch to see who they were going to send out. Got an email confirmation within 2 hours. Will see how the rest of the process goes. I am hopeful that it will all turn out ok.

So far I’m happy with the service. All of my issues resolved and this current car ** hoping to be resolve timely. Only suggestion is improving process efficiency to reduce outage- however that is also depending on the nature of the issue. I recommend others to have such policy with Select warranty. Though suggest patience is the virtue for the valued service. Believe understanding the process is a key instead saying send people over. I used to with other service and they were sending people quickly but following process was burden on them whereas with Select you have to engage with them in each step. Once you understand it’s easy.

If I could give zero stars I would. After waiting on hold for hours on end waiting to speak with a supervisor both my husband and I never once spoke to them. Always promising a supervisor would call us within a hour and it never happened. After waiting TWO WEEKS to hear back about our broken fridge we were told they would only give us $150 since our fridge did not meet their requirements. During those two weeks we constantly called for updates. What a waste of time and money and they always said “within 24-48 hrs we will have an update for you”. We even paid for the platinum warranty. I would never recommend them to anyone.

Within the first month of the contract being in effect, I contacted them that I wanted to end the contract and have my money reimbursed. I was given a lengthy q-and-a about why, but I was told it would be cancelled. He even quoted the amount that would be returned. However, days later it is still not cancelled, and when I call I get a total run-around about when (IF EVER) it will be. All I ever get are call-center people and mass-reply emails. Don't buy from them if you ever want to talk to an actual person in charge.

I decided to sign up with Select Home Warranty to cover my appliances. I submitted my 1st claim a week ago regarding my clothes washer not working. I have yet received information regarding a technician. I've called every day after the 38 hr period which is what they guarantee you a technician for updates. When I call, I get told the same thing... "Sorry for the delay. We are trying to find a technician." And then I get same automated emails, "We are dispatching a technician. Please allow 24 to 48 hours." Save your money or go with another company!!!

They SAy one thing (the plumbing system is covered) but when the water heater leaks and has to be replaced, they say the water heater isn't covered! How can you have a "plumbing system" without a water heater. What they SAY cannot be trusted - GET IT IN WRITING BEFORE you enroll. And for any repair. Our A/C system (June in Phoenix area with temperatures over 110, their repair "sub-contractor" NEVER called. I called to get help and was transferred to their "Authorization Department" to get authorization for a company I picked off google. TWICE this happened - each time I had to leave a message with the "Authorization Department. They NEVER called me back.

Do not choose Select Home Warranty. Hands down WORST ever customer service. Made a claim for my pool pump. 4 days later a company comes out 5 hours after their scheduled time. Smelling strongly of weed. They can fix the problem. But don't have the parts. Select Home Warranty will not answer their call or mine. But the pool service offered to cut the line any ways. Declined that. Then they offered to come back the next day for an up front payment. That the warranty company has yet to approve. Have spent countless hours on the phone with Select Home Warranty. Mostly on hold because they can not figure anything out on their own. They refuse to allow you to speak to a manager or supervisor. NEVER HAVE I EVER BEEN SO DISAPPOINTED IN A COMPANY.

We have a home warranty. We expect that it would cover parts and labor. That's what we thought we paid for. As it turns out they don't want to cover the labor to fix our broken water heater. So while they go back and forth over the quote The contractor was suppose to call and straighten it out by pricing the parts and labor. We still don't have it resolved and in the meantime we have no hot water. We need to place a separate claim for the electrical portion of the original claim. I hate to wonder about this. We are both handicapped, and feel they are discriminating against us. We paid for a warranty not for a 1/2 warranty.

Jonathan ** was extremely helpful. He answered all my questions and provided the different options for me to make the best choice for my needs. He was very professional and knowledgeable. I would definitely recommend him to anyone needing or wanting a home warranty for any reason. This gives anyone or everyone peace of mind when purchasing a new home or to just take care of your current home without the worry of how to pay what can be an extreme cost for repairs that cannot be handled by the general homeowner.

I bought a contract and Select Home Warranty failed to fulfill it both times I tried to use it. First time was for a hot water heater that was not heating water and had water around the bottom. They refused to send out a repair person and said ANY leaks were not covered. Would not even send someone out to diagnose the problem before denying coverage. Second time I called was for refrigerator. Select said they would send out repair company but repair person never showed up. I called that company to see why they did not show and was told "we will not provide service for Select Home Warranty coverage because Select has not been paying them for other jobs they had done for Select".

Garage door was working oddly (opening and closing randomly) in a home that we just purchased. After contacting the home warranty company, a repair team was dispatched within hours which was greatly appreciated! They were polite and provided quick service. The team recommended additional repair, but haven’t yet confirmed whether this will be covered by the warranty- hopefully it is! If so, the value and service ratings I provided will be higher, but this is TBD at this early point.

My experience was great. I started a Google search and Select was the first result and my first inquiry. No sooner than I had entered my info, someone called me. I wasn't expecting that, and was surprised. But the team member passed expectations. Abraham listened to my needs and worked with me on a package that fit my needs. I would definitely recommend Select. I purchased a 3 year warranty and look forward to the relationship.

The order was placed and half of the information was wrong once the contract came thru; The plan should have been Bronze not Gold, the unit was a Condo not a Single Family Home and part of the address incorrect. This was straightened out on the 2nd phone call. My Realtor was to receive a copy as she purchased it for us, but never got a copy. I emailed her my copy when she asked to have it forwarded. I understand it may be difficult when placing orders over the phone and hearing the right information. Thank you.

Gave me a lot of information and was able to set everything in motion right then. I was able to go to a monthly plan as the yearly amount was out of my range at the moment. With the 30 day wait it will go into effect before my other warranty is up so I won't lack coverage. I was able to save $150 even without paying the year upfront. It seems like a good buy, especially as I was promised service the same day if I needed to call someone.

I was helped by Jonathan **. He was very professional, friendly and listed very closely to me. He answered all my concerns, offered valuable information about how I can get better benefits and lower my cost. He explained how purchasing a five or ten year policy would reduce the yearly cost and add another year to the policy. He also explained that the service call fee would be less for each claim. He did such a good job that I went ahead and purchased the five year policy that gave me an extra year and dropped the service call fee. He also included roof leaks to the policies. This pleased me very much because I own three properties. I purchased warranties for all three of my properties. Thanks to Sol also. Both agents that helped me were GREAT.

Dearest SELECT,

After comparative shopping for a viable new Home Warranty Policy I contacted Johnathan (Sales Rep) at Select Home Warranty. Information provided was comprehensive, clear and concise. No sales pressure. Sales fielded all questions and provided intelligent, detailed and clear response to all questions. In addition, sales rep provided sundry very beneficial and enticing alternatives to a single one year contract which in essence provide varied multi-year options that would insure full coverage at varied lower fixed cost depending upon option selected. I consider my experience with Select Home Warranty exceptional and unique. I bought the policy.

Ralph ** was the person who called after I submitted my inquiry. He was very nice and also very persistent which is a sign of a good salesperson. He made sure I was happy before we disconnected. He also explained the process moving forward and let me know what all was covered under the premium platinum plan. If everything goes as planned I will recommend you all to other homeowners as I am a realtor.

Mark ** was very helpful with helping me decide to purchase the warranty, he explained all my options, and went over all costs associated with the service. I like that a repairman will come to the house within two days of calling and that all my appliances will be covered. I also purchased a three year contract that was more beneficial and I won't have to worry about renewing each year. After talking to Mark I didn't need to look anywhere else.

The Select Home Warranty authorized technician determined our water heater needs replacement (about $2,500) but after about three months of phone calls and emails, Select Home Warranty determined that based on the depreciated value of the water heater, they will only pay $185.00 toward replacement. Despite having a 6 year Select Home Warranty policy, we will have to pay more than $2,000 ourselves toward replacement of the water heater. We are very surprised to find out our Select Home Warranty will only pay less than 10% of the replacement cost.

Up until this month, I had been a loyal customer of another home warranty carrier for over 8 years, but I switched after seeing that Select Home Warranty offered a few larger list of covered items (including roof leaks!), more competitive monthly rate and a less expensive deductible for service calls. The operator handled the switchover effortlessly and I was amazed at how little time it took to switch over. While I never look forward to having to use a home warranty policy, I rest easier knowing that I made the choice to get the best one that Select Home Warranty had to offer!

We have a homeowner policy with Select Home Warranty. Our air conditioner went out so we called them. They sent Starr Quality Air, 8705 Bluffwood Lane, Fort Washington, MD 20744. Repairman told us the problem we paid him our part, he never turned in the information to Select Home Warranty and his phone was always busy. We again contacted the insurance co. and was told to get another contractor and we would be reimbursed. We gave them the estimate for the work prior to getting the repair, now Select Home Warranty will only pay a fraction of the repair cost. We were told to get someone ourselves and they would reimburse us. We are offered only a fraction of the cost to make the repair. Select Home Warranty sent this person into our home we believed he would do the job because Select claims they vet their repair people which was not the case for us. I have to give at least 1 star but they did not earn either.

No flow light is on plus my generating light is off so I am not generating chlorine. Started having problems with unit around July 21st 2019. Awaiting a callback from Pinch A Penny Pool store for them to come out to see what the problem may be. Select Home Warranty responded very quickly. I received a email within minutes after stating my problem with your operator plus I received a text from pool company the very next day.

I inquired online about a home warranty for my client and even after talking with Select Home Warranty on the phone telling them she declined a home warranty, they refuse to leave me alone. They call off all different phone numbers and when I ask them to not call because I told them “NO” already, THEY hang up on me! This is not only unprofessional but completely wrong in this business! I would NEVER advise anyone to use them because of this!

Very Poor Customer Service. I paid for service in full for a year in good faith that they would assist when I needed the service. I had to find my own contractor, theirs had no clue. I paid upfront for the service and sit here 6 weeks later and still have not been reimbursed for the services. I have tried to see the status of my claim online, they do not offer that assistance. When I email and ask for any information, all I get is to call their number and pick option 5. They are not helpful, I ask for a supervisor and am told that one is not available. No options, nothing. They do not care about people, they do not care about customer service, customer care.

I need a new rhine underneath the toilet and they didn't cover normal wear and tore of the rhine only movable parts like the handle. The company is a rip off. They don't repair **. They are a lie. Please do not get your service from them. The people they send to your house is fake and don't want to repair anything. They don't even look at your problem but still got to pay the service fee if the come in your house.

Two repairs needed and two bad experiences.

Nathan provided all the information needed to explain all that is included in the program. Offered several options to further help save me money on this purchase. Very friendly and sincere on his sales approach. Would highly recommend this company if you're looking for a home warranty company. Their pricing compared to all the other companies I called on was by far the lowest not only in the total cost but the in the service call fees and incentives they offer are amazing.

I am not quite sure what all of these positive reviews are about. I have had Select Home Warranty for a year now, 3 claims and the best excuses as to why they cant reimburse me. 1. Garage door went out, they called a service tech to come out. He showed up, I paid him $60 for the call and he said, "yep the garage door is out." DUH!! He called me back 2 weeks later to let me know it would be $250 to replace. SHW then tells me I have to pay out of my pocket and they will reimburse me $120 90 days after I have it installed. I haven't seen my check and this was 9 months ago....

I took recently home warranty from Select Home Warranty. Very helpful customer service and satisfied with the service. Will recommend to friend. Great service and great price. Lot of options to chose from to fit the need. And customer service to help choose the plan fit your need and your pocket. Very flexible and if not satisfied then option to cancel and get refund based on prorated. Very knowledgeable customer service rep. Local technicians to help and provide quick service.

The day of my enrollment I was at work and being interrupted several times and my representative, Ben **, was extremely accommodating. I had looked at other services and was very pleased with the quoted services provided Select Home Warranty. I have since recommended SHW to other friends and family. I would like the opportunity to give further review once I have filed a claim. But my initial experience has been noteworthy. I didn't realize at the time of doing my contract, that I could have added my rental property as well. That's something I definitely might look into adding.

Ordered policy online. Was called several times and emailed shortly after asking to confirm information. Caller tries to upsell you a 5 year plan. Caller was polite and not pushy, but persistent. Typical template answers to your reasons why you just want to stay at a year. Rates and things are negotiable to an extent. Caller stated he would ask his manager for approval to reduce an extra $100 discount, places you on hold a second, then comes back to tell you he got you the special pricing. Overall, not a bad experience, though a fairly typical "sales call" type of experience. Hopefully will have same experience when needing to make a claim.

I got the contract with Select Home Warranty back in January 2018 and never used them until July 2019. I needed a plumbing job which was a clogged bathroom drain and an electrical job which was the ballast and a electrical switch done at my home. I was very pleased with the customer service and the work that was done. Customer service was very informative and the electrical and plumbing company did a good job.

Spoke with claims individual and customer service rep. Very helpful and polite. They both seemed to be aware of the contract and my particular situation. The second individual I spoke with offered to expedite my claim as it has to do with AC in the middle of the summer. Appreciated that. They seem to know the policy and were helpful. These warranties can get a bad reputation in the public, but I have been pleased so far.

Customer rep was very nice and there was hardly any wait time but I was really hoping to have someone come out today as my water heater is leaking as it is shot and it has buckled some of my floor in my family room. This is my time using your company but my past companies I would have someone out the next day. Hopefully they contact me soon as I am going to have real mess in my house. Thank you for your help in matter.

Experience was fine and professionally done...no extra time required or wasted. Am not totally OK with the dollar amount coverage for repairs. Limiting your repair costs to a specific amount or depreciable amount or not replacing an irreparable unit for a one for one exchange is not what I had in mind. Additionally your policy states that installation costs for replaced units, in all probability, will not be paid nor will the cost for a crane to be utilized to install a roof air conditioner/heating unit be covered. This is something else that I do not appreciate.

And they were wonderful and help him in explaining everything. My name is James **. I don't have my order number but I need them to send me my warranty information and everything is covered on my email. I do not have a Spam where I only have email. My email is **. I also would like a number to customer service so if I have any questions I can ask them. You guys don't give paper coverage in the mail. That would be such a wonderful thing. Also every other warranty that I've had has always sent me my information in the mail. You guys are the first ones that sent everything on email.

I usually don't answer unfamiliar phone numbers but I decided to today. The casual voice on the other end of the phone politely explained he was from Select Home Warranty and their promotion that I inquired about online was ending today. He did not pressure me to buy rather informed me about the product and provided me his contact information if I had questions. About an hour later I decided to call back and purchase the product. I'm hoping all my future interactions will be as smooth.

Very informative, went over the plan in detail and made so I could understand the program. Had a lot of questions about the contract and he went over these items in detail. I had questions about the service fee and it was covered well. It sounds like a very good deal and I hope it works if I ever need to file a claim. I hope it will be handled quickly and no hassle about it. I hope you will stand behind this policy and I hope I do not have to file a claim.

We just signed up with Select Home Warranty and the enrollment process couldn't have been smoother. My husband had questions so he called and all of his questions were answered quickly. The rep was very knowledgeable. The platinum coverage level is very inclusive and offered at a great, competitive price. It covers everything. The opportunity to add on additional items such as a sprinkler system is even better. Obviously, we hope we don't have to use the coverage but feel sure it will be a great process if so!

Very knowledgeable and courteous Customer Service Representative. I do not have over seventy five separate words to say about this transaction which took place at approximately four o clock this afternoon Monday the twenty ninth day of July in the year two thousand and nineteen. I do look forward to many years of your service while hoping not to have to make use of the home repair insurance which was purchased this day as noted above, a fine warm day with the air conditioner working well which is good as I did not get the air conditioning coverage.

I had a great experience with Daniel and am very happy with my new extended contract. I look forward to feeling protected for any problems I might have in my home. I will definitely refer this service to my friends and family. The value of signing up for multiple years is so incredible compared to my old plan with American Home Shield. I feel so much better knowing that my home will be covered for any problem I might have along the way.

Alan ** was very nice and very patient. Of course, I have had no experience with this company as far as how it will service us in the future. Time will tell. I hope that you are better than the last company that we had. Most people think that home warranties are a joke so I hope that Select Home will prove them wrong.

Representative Ben was very helpful and explained all the features in detail. He made sure I understood everything and helped me with the best plan and prices. I shopped other sites and Select Home Warranty was the best possible choice for me. I also received my contract and summary of my coverage in an email which was sent right away Tony email address. Also I got a receipt for the charge sent to my email right away. All in all I was very happy with the experience.

Not bad at all. They assign a technician within 48 hrs and also even though they didn’t cover my AC unit because I wasn’t 60 days into my contract they did give me a 250.00 courtesy towards my expense... which was nice of them, other companies would have just said, “Sorry ma’am but there’s nothing we can do at this point.” I am a new customer but so far so good not to mention that the service charge is pretty affordable and reasonable as well.

Patrick was very polite & asked pointed questions. He took info, looking for specific info & locations of showers that needed repair. He repeated info given then gave me the two claim numbers, stated there was one fee & that Dispatch would determine who was available in my area, email me with a plumber's contact info so I could schedule an appointment to fit my schedule. He said the process could take up to 48 hours. Handled very professionally.

Connor ** did a great job of explaining the contract and the advantages of a five year plan. We signed up today because of his explanation and because of the company's offerings to veterans. Connor explained my discounts as a veteran of the United States Army. I feel at ease that the major appliances in the house are covered. I do not have to worry about leaving my wife a huge maintenance money pit. Thank you.

They even don't deserve even 1 star. Without giving any star you can't write this review. That's why I gave 1 star. My experience with this company is horrible. Totally fraud company. There is no customer service. Once they will take your money you will no longer able to get any resolution from them. I never write reviews. But this time, I was so upset with this company that I had to write this review to help, other people. Stay away from this company.

It was a good experience and we were enrolled quickly. We got what we wanted in regards to our plans and any and all questions we had were answered to our satisfaction. Nathan was very helpful and pleasant and his customer service was excellent. I would feel comfortable recommending him to friends. I look forward to having Select Home Warranty being there for my household. If I have any more questions I will of course call but as of right now I am good.

He is to the help and wants to get business done and does so in a courteous manner. I have heard of home owners warranties for several years. I have never really had to replace anything which is a good reason to purchase a warranty. There are a lot of items and things in a house that we all don't think about that are above and beyond the things a person sees with their eyes. Something will break eventually.

I don't know how you knew, but I have been thinking of getting a home warranty plan. Today I got an email from you. Ray ** was very polite and knowledgeable. He explained the different offers and gave me a chance to decide which one I wanted. I just want the one year plan for now. Most of my appliances are new. I'm mostly concerned about the more costly systems such as A/C, electrical, and plumbing.

Jonathan was very knowledgeable and helpful. Our dialogue was unrushed. He was very courteous and easy to converse with. I try to be brief in everything I write in order to not bore the reader but that is evidently not something I should do here so I'll babble on in order to satisfy your requirements. Jonathan was simply fabulous! Wonderful, could not have been more helpful. Very intuitive as to my needs and the needs of my property. I'm at a loss for adequate words to describe his helpfulness or fantasticness!

We just started this company and we like the customer service so far. We have not had any claims yet but I am pretty sure that according to the reviews that I have read that this company will be helpful and will be there for us in our time of need. Feels good to have this type of mental and emotionally security in our minds for our home. I hope we can grow and thrive together as a unit and help each other out.

Purchased 3 yr contract. Looks good. I like the plan. The service was very quick, friendly and competent. I look forward to using the new service. I have not yet had the opportunity to use the company service but look forward to using it. This plan offers a lot of peace of mind to me and my family. I find this a little hard to do because I have not yet had a claim serviced and that will tell me a whole lot about the service and this company.

Sprinkler System. Hi. Since there is no app or email to check the status we need to call and wait over the phone for considerable time to know the claim status. To assign a Handyman services and approve the claim it took little more time but overall satisfying experience with this claim being a first timer. I prefer when the claim status gets changed we should be notified, currently it is not working properly but from actual work standpoint we are happy the job is done good.

Operator was experienced and knowledgeable. Walked me thru the process and worked with me. Low pressure, solid presentation. discounts for law enforcement and military are respected. Select Home needs more operators like the one I had. He verified that they marketed me and allowed a shorter wait time for my policy to start. I would now refer your company to all of my friends and family. Thank you very much.

Time will tell how will the coverage will be. Happy with my offer I received. Have not made a claim yet. Not happy with the long waiting period. I think it should be around 15 days and no more. I will see how things progress.

I appreciate the service provided upon signing up. Fred found me all of the best rates! I would love to re-review once I start using the services, thank you! Loving the idea so far :). Hoping not to HAVE to use the services, but definitely peace of mind knowing it is there! I am a first time homebuyer and lots of friends suggested getting a home warranty! Thank you again and I look forward to working with you.

Greg called immediately after I entered my phone number. He was very prompt, friendly and knowledgeable in helping us decide on which plan to buy. Great value! Great coverage on all of our appliances! This offers peace of mind to know that everything is covered if we have any problems with any of our appliances, etc. We truly appreciate him working with us on this. We will be recommending him to all of our friends and family.

Purchased 12 month home warranty program. Allen was knowledgeable and thorough. He guided me to select and purchase the right product for me. I plan to sell this house in the next 6 months or so, and Allen confirmed that the warranty is fully transferable.

Our home is 6 years old. We just bought it two months back. All the appliances came with the home and basically nothing is in manufacture warranty so decided to buy home warranty and just bought this one and got a very good price with all coverage. Bundle it for 3 years and got 6 months free. They said they have 24/7 service available so that nice, 1-month waiting period which is also reasonable. I think it is a good deal.

I received a phone call immediately once I signed up. They were very knowledgeable and very helpful for my new policy. I feel very confident and at ease with the policy and the service they provide. I was excited to know the policy will transfer if I move to either a buyer on my existing home or I can transfer the policy to my new home. I feel confident and relieved to know I am covered.

The rep was totally unprofessional and rude. The claim was handled unfairly and we were without air conditioning for over 2 weeks during a heat wave in Texas. I know they won’t give any thought to my response as I called them 6 or 7 times and every rep I spoke to was unapologetic and unconcerned... 2 of them actually giggled when I told them it was 87 degrees in our bedroom. I switched to this company to have a better experience of home warranty companies... WOW did I make a mistake. I am 60 yrs old and cannot remember an experience and service this bad in my life. Their extremely rude representative said after she beat me down over the issue, “Have a wonderful day”. Don’t use this company, you WILL regret it.

They kept us on the hook for over 3 weeks before telling us we are not covered! We were lucky to have 2 window units to cool a 2000 sq ft trip level home! Why couldn’t they just tell us in the beginning. They even sent out a service man that we paid $60 for. We cancelled our service with them! Waiting now to see if we get any of our money back!

Please use your money on a reputable home warranty service. Tried to get them to service and only got the same routine script reading on each and every one of our twenty plus phone calls “A contractor will be contacted and will be in touch with you in 24-48 hours”. Over and over. We tried every avenue to get the work done to no avail. Save your money, and go elsewhere!

For most of the issues with your appliances, they are not going to cover them. Stay away, cheap and ** company. If you will question them, they will hand phone on you. Bought policy for $500, after two and half months submit one claim which was denied for no reason, even without sending technician. When asked for refund, they offered me only $134. When signed up with them they said if you not satisfied, get full refund in first 90 days and prorated after 90 days which is policy amount/number of months in policy X number of months used.

I called SHW about my plumbing, explained the situation several times to someone who really did not understand English probably because she did not speak English well. After explaining several times to the person the problem, she finally decided to send a plumber over to assess the issue. I explained that when I fill the tub, as the tub fills, water runs from underneath the toilet and under the wall into the back bathroom onto the floor. The plumber came out to the house and assessed the problem (he noted that he wanted to bring the shower faucet up to code as he worked on my main issue which was the water coming from out of nowhere).

BUYER BEWARE!!! Shenanigans ahead with this company!!! JULY 2019 call to report HVAC problem. Cust rep asked me about the unit (history of repairs, PM's completed, explanation of problem, etc). Claim filed, I was told I would rec an email w/in 48 hours with contact info for HVAC company to schedule technician. Instead I receive a denial to my claim "Freon leaks not covered." No technician came to my home. Confused I called and was directed to hire my own HVAC tech and send in diagnosis and appeal claim. Did so after paying a local company their call out fee.

I recently purchased a 5 year SHW for my home and a one year for a rental. I was informed by the sales agent the warranty would be effective in 30 days. Sounded fine and good... but my a/c fan in the rental went out just past the 30 days. I called and requested a service tech the following day. I was informed it would be 24-48 hours to get a work order. Not true, it was that long to get an email back saying they were trying to find someone. After four calls, over two days I finally got a work order. Add another 24-48 hours for the tech to inspect the unit. Remember it’s 90 degree plus...renters are irate. Tech arrives and determines fan has to be replaced, NOT repaired, which I found out was a limitation of the warranty. I also learned at this time (extremely poor service) that my Warranty was not effective at all.

I phoned in about the fact that my well pump pressure switch was not working. A simple fix but since I paid my premium, felt they could arrange the fix. Expected to hear back within 24 hours as they advertise. No response. Called the next day, they had the order as "replace well pump". Not sure where they got that info. Called customer service to correct order. Representative had no idea what I was talking about. She suggested that I call my own plumber and have it fixed, no idea if Select would then pay me. Very confusing, language barrier obviously the problem. I am sure I will not renew at the end of this contract. Just terrible service. Still waiting to hear back. Chances are I will just go out and buy the switch and replace it myself.

I give the Top Rating to Richard ** for his courteous, friendly, polite professional service. He was willing to answer all questions and put everything in writing to back it up. Thank you for helping and for your willingness to provide answers to all my questions. Also, for explaining everything in simple clear answers. I would sincerely recommend Richard to anyone that I come in contact with that is trying to decide on choices for a home warranty. Have a great and blessed day.

I received an e-mail offering me a Home Warranty Insurance. I looked into it and was very surprised to see that their coverage was wonderful at a very reasonable rate! So I signed up and cancel my other insurance.

Started 2 claims during the first week of May. They sent the same repair company for both issues and they were out of Beaufort SC, "Problem Solvers". Paid the 75.00 for the site visit on each claim. They ordered the wrong parts for my refrigerator and did not repair it. They told me for 2 months the part would be in in a couple of days. It never came in. I had to find someone else to come out and look at my refrigerator and he immediately identified the problems as a sealant leak. He advised me it would be cheaper to replace the fridge since the coolant system was a sealed system and the entire coolant system would have to be replaced.

Very professional and understanding. This is the second problem with my account. First problem was bad capacitor. Went bad on very hot day. I was allowed to find my own contractor to expedite repair, in which I'll be reimbursed. Second problem a few days later was fan making a squealing sound, claim was accepted no problem. Thanks guys. I'm currently awaiting call from contractor to do repair. Service charge is very reasonable. I didn't get any hassle of making two claims back to back. So far very satisfied. Will make more comments after repair is complete.

I have been having a refrigerator problem for past 3 weeks. Unfortunately, I was covered under Select Home Warranty. So, I reached out to them to send in someone to take a look. After 4 follow up calls and multiple emails, someone was sent to my home to check out the issue. As per the salesperson, the warranty company is supposed to respond within 24-48 hours.

1) Waited 2 weeks for a dishwasher repair, finally had to go out and buy one myself. They gave me $150 because it wasn't quite 3 months. I spent $600 plus a whole lot of aggravation.

Customer service is good and professional, was able to answer all my questions, wait time is short. Customer service is very patient and prompt in response, was polite in answering my calls and emails. I had some questions regarding my plumbing issues and the customer service was very kind and answers all my questions. There are some misunderstanding about my contract with Select Home Warranty, and the customer service was able to explain everything and make me understand all the terms.

I bought a home warranty thinking it would be good to have since my appliances are older. It says on their website that they will replace or repair your appliance with a small service fee. I was told since my washing machine was 5 years old they could give me $150 towards the repair because the value of the machine wasn’t worth more than that which would only cover a small portion of the repair! What?! What kind of warranty will pay to repair only for what your appliance is worth?! That’s not even a warranty!! I called to explain how I was not satisfied with this service and the first guy hung up on me! So I called back and cancelled.

When Sears could no longer provide the level of coverage we wanted, we had to find a company to replace them. After doing our research we selected, “Select Home Warranty” to be our home warranty provider. Our communication with Select Home Warranty introduced us to Zachary **, our service consultant. After talking with Zachary, we knew we made the right decision. To help us identify the best plan for our needs, he pointed out, in detail, the advantages of each plan offered. After answering all out questions, he recommended the best plan for our needs and fully explained his reason why. We found him to be one of the most professional and friendly sales consultants we have talked with. While at this point, we have not had to use our Home Warranty for service, based on our conversation with Zachary, we are very confident they will be there when we need them. July 18, 2019

I purchased this warranty in March 2019. Our hot water heater went out and I filed a claim. They ask what was wrong and I said water is pouring out of the bottom of the hot water heater. They automatically denied it stating it was a leak which is not covered. Did not even send a technician out which I would’ve gladly paid the service fee. Called a plumber and in the entire hot water heater on the inside had ruptured. That should’ve been covered As the water heater was only 3 yrs old. That water heater was covered under warranty but the labor to replace it was not which cost us over $1000. I would never ever recommend this company. All they want to do is argue with you, not even send a technician out to see what the problem is and automatically deny coverage. I asked for a refund of which to date I still have not gotten the check. I’m going to call the attorney general's office in the state of Missouri so just beware.

Select Home Warranty is the absolute worst when it comes to trying to help a customer cover their damaged items. I move in a used home that is 14 yrs old. The water heater goes out the first month. They send a technician that takes 9 days to show up. The technician borrows a lighter from my wife to just light the pilot. They leave. Heater works for 2 days. I call Select again. They are notified by the technician that the unit needs replacement. Select Home Warranty will not cover the replacement due to no maintenance records. How am I to have any maintenance records of a water heater if I just move in 1 months ago!!! They are so quick to let you cancel a policy and fine you 75$ for canceling rather that understand and genuinely help a customer. SELECT HOME WARRANTY IS A JOKE, THEY SCAM YOU OUT OF YOUR MONEY. DO NOT PURCHASE THIS WARRANTY COMPANY!!!

I must say, I was not happy when I made this call. Jeremy was very professional and very knowledgeable. He went above and beyond. He's definitely an asset to your company. Just as I was about to give up. Thanks very much, Jeremy. Theresa

We were looking for a company that not only handles repairs but also covers replacement costs. We had another policy with another company and found out that they only covered repairs. This is not what we wanted. I started checking home warranty companies and found Select Home Warranty. Select Home warranty covers not only repairs, but if it can't be fixed, they cover replacement costs. I also read the other reviews which all seem to be positive. The representative was also very helpful and answered all our questions. We are looking forward to working with this company in the coming year.

This is the worst home warranty company that has ever existed. On June 9, 2019 we placed a claim to have our refrigerator repaired. It is now July 18, 2019! I have spoken with their "call center", who claim to be in New Jersey. I honestly doubt it! I do not think they understand the English language well. Understand that I have been on the phone with these customer service reps many many times. One customer service representative told my technician that I hired my own technician. I ABSOLUTELY NEVER SAID THAT! I was waiting on the technician and called the technician. The technician told me about the phone call. He also said that he has problems with Select Home Warranty. The part is back on order again. So my family gets to wait to have a working refrigerator.