Select Home Warranty Reviews

I just purchased a new home and my agent signed me to Select Warranty. Since I've been a client they have not helped me. I called and ask to cancel. It's a 75.00 cancellation fee. I wished he could have found a better company. . This is the worse company I ever been with.

I called for a WH repair, on the 28th, the tech said that I was out of his service area, it is now 10/03 and I still have not heard back from Select Home Warranty for a new contractor to fix the WH. I have called them three times now, and they apparently have no supervisors only an email address to lodge complaints. I filed a second claim for a faulty Washer, and when I called the repair place, they told me they do not work for Select Home Warranty anymore and have suspended their account. Not only that, the contractor was an hour away from my residence. I am still waiting for a contractor on that issue as well. They have since escalated my claims, but it has been two days now and still nothing. What a scam of an operation!!!

Highly un-ethical business operations with no integrity, questionable service model and network of repairmen. None of the network service providers seem to be getting paid at all -- which brings the question on their legitimacy. Looks like they trap the customers and then harass and torture them. It has been 5 days now and nothing has happened and I am without my primary kitchen appliance at this point. Since I am in a contract -- I cannot switch unless I am willing to forego my entire $345 money.

Home owner looking for best deals for home warranty. I do not for the government I was just looking for the best deal online. I do think I would recommend you to friends. The person I spoke with was very nice and he tried to upgrade the sale. The website for Select Home Warranty was also set up easy to follow along and I was called back the very next day. Thank you very much.

I gave the company 2 stars because when you speak with the customer retention department, they are responsive. I have had the warranty for about 1 year and signed up due to the great pricing and I had what I thought was the top plan. I have filed several claims with the company, only one of which went through (garage door opener), all others were denied. Even before I could get to the denial process, getting the technicians to the house was difficult. I had to call them several times, one technician said the company had not solidified his contract (even though they were sending customers to him), one technician forgot to submit his diagnosis which delayed things about 1 month, and the last told me he had concerns the company was fraudulent.

I called them and said, my AC's fan doesn't work. Also it was rainy in Houston and it seemed it was leaking... After 4 they didn't show up!!! I called them. They said, "Your AC is leaking and we don't cover it!!!" I said, "Don't you think you have to call me because my family and I are waiting and have horrible time? Also I am not AC technician... You have to send a technician here to find out the problem, then if the problem was just leaking, I paid you $60..." They realized if the problem is fan, maybe it cost too much for them. I called them 3 times and they never sent me someone.

Nice and friendly service. Very knowledgeable about the product and how everything works. Had a nice attitude and answered all my questions that I had. I would and have recommended Select Home Warranty to friends.

Bought the policy. Wish I could pay for three year policy every year instead of upfront. Company should have this option of paying yearly instead of upfront for all three years. Please provide all different options online, so that people can choose and don’t have to call you. Provide service fee details also online itself. Hope it will help if I need it.

Mark ** was knowledgeable and filled me in on all the specifics without being pushy. This was not the case with other companies I had contacted. I also liked the ability to use local tradesman, as long as they are certified. The multi-year plan Mark presented to us fits our budget and our needs, especially since our home is relatively new. The reduced service fee seems very competitive and attractive, going forward. Being able to lock in the price is important for those of us on fixed income levels.

The communication was great. Quickest it has ever been. After submitting my claim, I received a call back within 10 minutes. I also recieved my denial the following day. Typically, it can take multiple days. This is another claim, not covered. Coverage is really poor. Many things are often not covered, for one reason or another. I have had this claim for nearly 13 months and only one claim has been approved. Very similar experience for my daughter as well.

We had our 6 year old GE dishwasher stop working and put a claim in. They could not repair it, so rather than replace it (as they advertise) they said they would send us a check for $150.00. We priced dishwashers at Lowe's, the cheapest was $429.00 and Home Depot the cheapest was $398.00. We are senior citizens on a fixed income and do not have the money available to buy a brand new dishwasher. You certainly cannot purchase one for $150.00. We’ve always had home warranties and have used most of the top ten companies recommended. Guess we will be looking for a new company and do more research and read the small print.

We just signed up for Select Home Warranty to cover our home appliances and we are very happy with the policy coverage and customer service thus far. My husband was pleased with his representative, Jonathan **, and found him knowledgeable and pleasant to do business with. We were so pleased with his product knowledge and the policy coverage that we bought it for both of our properties. It is nice to know that now an appliance problem will not turn into a financial hardship!

Told Select warranty representative that I have had no call from the assigned plumber for one week...and no calls returned. My Rep apologized, tried the company but only heard a recording. The Rep. send me authorization by phone and email to find and use a local professional plumber... To have them evaluate the problem and call the authorization department. This representative was courteous and fulyl aware of the proper procedure to help me fix my plumbing problem.

Jonathon ** was extremely helpful to me to make a sound decision on the type of coverage I should consider. I had reviewed a number of companies prior to contacting them, as I was determined to not hire a company that did not return my calls or accept my request for service again. I hope I won't have issues but I believe if I do they will be handled promptly because their staff made a strong effort in not the product and presenting the company well.

Website was very difficult to follow. Different discount would keep coming up on the screen and blocking information. Made it hard to get information and then all kinds of people called with different discounts. I did finally purchase the plan I wanted but do not know if I got the best price available. I hope I will not regret my decision to purchase this plan as several people want me to let them know if I am satisfied with your company.

I’ve just signed up with Select. Both phone reps were helpful and kind setting up my plan. They explained everything thoroughly and were patient as I processed which plan was the right one for me. They were very helpful in making the plan affordable for me. I told the rep that I could pay for a portion yesterday but I would need another twenty four hours before I could pay the final portion. The rep was understanding and fine with that arrangement. I feel confident I’ve made the right choice with Select Home Warranty.

Completely broke they came and replace all the air conditioning's components. They guy that came out was super nice and helped a whole lot. It did take a whole week for my claim to be finished on the 105 Texas heat but we were able to survive. The people on the the phone were nice too. It did take a long time though for me to get to a person.

Didn't place my first claim until almost a year after purchasing a contract with Select. I made the claim online and a representative called me the next day to finalize a few details and the repair service called me that afternoon to schedule a convenient time. The repair person came out fixed the problem. I am very please with the whole process. I have used other warranty companies and was not as satisfied as I am with Select.

Home warranty did a great job. They were Friendly and respectful of my time. They Solved my discount issues. They were also able to locate my referral and get them a month free. Home warranty also Offered me longer term service affordable to me. They were able to address all questions that I had about the service. They also offered discount to the military. The whole process did not take more than 15 minutes. Hopeful that this is an effective product for my home as service was great.

Representative was friendly and explained all that was required on my part. Then continued to save me more money, and even offered a second option, still saving! Sales agent was easy to talk to and understand the process. Very friendly and I hope when I need service, that the customer service I called will be just as friendly and cooperative as I am now. Thank you.

The Customer service Rep Sol ** was WONDERFUL! He was SO patient and understanding with ALL my questions and concerns. I'm so glad to be a part of such a great company. I recommend this company to others! I have coverage for the period I so desired. Thank you, Thank you, Thank you SO Much!!! GREAT Job. What more can I say... He spoke with his supervisor and made every thing happen.

Great job... My current home warranty is about thirty days out from expiring and I haven't been happy with the cost escalating each year along with poor customer service. I'd been with AHS for twenty seven years and have grown tired of the run around and poor service. Today, I received an email from your company prompting me to review your home warranty packages. I decided to research my existing home warranty package compared to your package. I decided to contact Select Home Warranty and was connected to a gentleman named Andrew. Good decision!

The worst home warranty company I have ever used. The customer service is awful, the representatives are not knowledgeable and the product they sell is terrible. This company will do everything possible to avoid you and not pay out your claim.

He did a great job Broker and he helped right away. Got the Home Warranty for my clients within 5 minutes. I would recommend your company to all my friends and Agents in the office. Why I chose your company is the rating of just short of being a 5 Star company. I will use you again. Richard helped right away and got things done for me. Had a great experience with Select Home warranty.

I hadn't received any info about my new warranty, called operator Mike and he took care of it. Michael was very pleasant and patient, I was not getting the e-mail he was trying to send to me with the info I needed. Once I got the problem fixed on my end he sent me what I needed. I have not needed to use the home warranty yet, and I feel better knowing that I have one now. Thanks.

Called them to set up service contract. They are friendly and courteous. Answered all my questions easily and quickly. Didn’t try to upsell me. Will update this review after my first service order, by happy so far. I had a previous service with a different company that was twice the price, but offered less service so decided to make the switch. Prefer company that will talk to you and answer questions quickly and honestly without any issues.

I was happy with the phone call as well as ratings for this company. I just signed up and have not used the warranty service yet. I hope that when I need to use the service, the company backs what they say they will. I am a contractor by trade and feel that with the value of what I am paying for this warranty and what they say they will cover, I will be ahead of the game.

Brad ** was extremely helpful and informative in purchasing a new home warranty. He offered me the best rates and the most coverage in a package. I felt very comfortable making such a large purchase from him (Select Home Warranty). If I had questions he had the right answers. He was very friendly and a well spoken man. I feel like I got one heck of a deal and peace of mind for the next three and a half years. Thank you so very much Mr. Brad **.

I recently purchased a condo with an included home warranty. The real estate agent gave a good review of the Select Home Warranty Company. I called the company to see if my warranty was in effect. The lady I spoke to looked it up and confirmed that it was an effect and then sent me a copy of the warranty via email. I was very pleased with her response. I would recommend the the company on the basis of this interchange. I have had dealings with other companies that were not so helpful.

This company is a total scam. I had my water heater leaked on Sept 18, 2018. I found that out when I went back home that night. Called them up, right away. Told them specifically, that the water heater is leaking at the bottom and at the middle. The representative took all information and told me as per my policy, it's covered. They just need a diagnostic report. He said they will assign a tech to come out and get the diagnostic done in 24 to 48 hours. In the meantime, I called the manufacturer to find out if there's any warranty left. There wasn't any.

When I purchase my plan the next day which was Sunday morning I receive 45 calls in 2 hours from 8:30 to 10:30 a.m. They left a message at 8:30 and that's all I needed. I was working so I couldn't call back immediately but they kept calling. Just fix that. It felt like it was a bill collector calling me. The guy said he only called me twice and he doesn't know who called me those are the times.

Phone service was readily available and helpful. I called several times and had my questions answered. The policy was priced comparable to others in the industry. I was also given two extra months of coverage. I was not going to buy any insurance but reviewed the policy and decided to buy at this time. We have a 10 year old home and felt we were at risk with many of our appliances so decided to buy the policy.

I am a Real Estate Agent and I have purchased a few Home Warranties for clients as gifts. I feel like they get a lot of coverage for the cost. But Most importantly the peace of mind is priceless! Especially when it comes to an asset like buying a home. Sol ** helped me purchase the policies. He called me back right away and made the purchase Fast & Easy. He made sure I received everything I needed via email and gave me his direct contact info in case I have questions in the future.

The agent was very helpful. Provided a lot of good information. He gave me information I didn't even think to ask about. I'd definitely recommend that homeowners at least call and get the information they need to make an educated decision about obtaining a home warranty. Had a warranty with another company and this was a far superior customer service experience! Along with a better customer service experience, they also offer many more service providers in the area. That will be extremely helpful when the time comes for me to get assistance.

I opened the case to get the repair done for electric oven where only two burners out of four were workng. But tech found infestation and assumed cause of the damage was due to bugs. I was hoping tech would have at least tested to find the real cause. Warranty company handled the case better by offering partial replacement cost of the electric oven. Not overly thrilled but better than not having anything at all.

Spoke with George in the Authorization Department about my washer. He was very good. He spoke with my contractor. Got my claim approve immediately for my washer to be fixed. The contractor was able to tell George the Diagnosed of the washer and to him the final price to repair while he was on the phone with him so I was well please with the service that was render to me on this day to be able to get my washer fixed. Thanks to George. Quick Help.

I was looking to switch from my current company and completed a quote online. It was very easy to get assistance and a rep called me right away. They covered all the items as my previous company and the cost was way more reasonable. The cost for the service charge was exactly what I was looking for. I received great customer service and a fantastic price when signing up. Would highly recommend this company to anyone.

The process took a little longer than I had anticipated, but it did come thru. This appliance is in a rental unit. The problem with the A/C was it was leaking quite a lot. I had my tenant stay on top of emptying the catch pan so it would not leak between the walls. She graciously did so every day. The air conditioner is scheduled for repair with a local air conditioner company. Thank you Select Home Warranty for your help in this extremely urgent matter.

I have had other Home Warranty co. And this one is by far the worst. I took this policy last year right after losing my husband and so far they have denied every claim that was supposed to be covered. First one week of his funeral my water heater broke leaking everywhere, they said "Well yes part of that is covered but we are on back order for water heaters so it will be 3 to 4 months!" I had to buy a water heater and pay for private installation then much later got a -very partial-reimbursement check. Since then three claims were outright denied. They are a sham company. I wish I had not paid upfront for one year.

I was told by the salesman that with this warranty I would only have to make the claim and pay my deductible. They didn't have anyone that would come out to repair my dryer. I had to find my own vendor, set it up, pay for it and then submit all the paperwork for reimbursement. I was told it would be no longer than 30 days. Today (34 days later) I have not received the reimbursement of $124.00. I called and was told that there was some sort of delay but they could not tell me what it was. The representative said he would escalate the reimbursement when we got off the phone. Somehow I do not believe that was the problem. They do not do what they represent and I feel they are taking advantage of me. I had to put up the money for the total repair and have not received anything from them in over a month. Not even an email. They have not hesitated to continue to charge me for the warranty in the interim. Changing companies!!!

Austin ext ** was very helpful in explaining the policy and its cost along with the coverage and restrictions on all appliances and working units covered. He waited for callback with credit card information even though he was missing his break. His help was greatly appreciated. Only concern is that the contract reads for 12 months but the promotion quoted by Austin was for an additional 2 months, so a total of 14 months should be listed. Please update.

I was very pleased with the guy that explained every detail to me of what I was purchasing for my father's home. I received my policy just as he described it was gonna be. I was so surprised to know that there was another type of insurance out there for things like this. I really appreciate the time you guys took out to help us. I recently had some stuff going on with my father's home. I went on the claim department, filed the claim, I talked with a live person to help me get this ball to rolling. The lady I spoke to was very attentive in explaining all of what the policy had to offer my father in his time of need. Thanks again Select Home Warranty. I will be passing this promotion on to my clients as well.

This company has lied to me and will not approve my claim stating I have a Freon leak. The contractor has called them 5 times and stated there is no leak and I'm still denied. My claim is on my HVAC System. The Compressor is weak and there is a blockage in the coil. I called them on 09/13/2018 and it's now 09/25/2018 my AC is still not fixed because they claim the contractor told them my system had a Freon leak.

Did not know that I had to add additional coverage because I had two HVAC Systems. They did not tell me before purchasing. Overall value seems to be good. Hopefully will never need to use this warranty. The person handling the call was seemed knowledgeable about the product but again did not let me know about the charge for additional coverage.

Operator was very helpful and understanding. I was glad to have spoken with him. I hope Select Home Warranty will deal with the service company and correct the problem that I had. In the future another customer will not have to deal with them and also have a bad experience. I do think they need to review their policy on covering new home purchases and warranty them better. Needing 3 yrs maintenance records on a new home seems like a very tough thing for a new buyer to come up with. Thanks.

I joined Select Home Warranty recently. Customer service was very nice in explaining, answering questions about home warranty. He was very nice in explaining it. Email few times with questions and they responded quickly. Overall satisfied. No claims yet. Gave me discount on the phone for paying for one yr. Reviewed contract which was not very complicated. Will see how it goes when I place a claim. For now it looks like a good deal.

Richard ** was very helpful on the phone, and I ended up enrolling both our properties with Select Home Warranty. I was super happy to hear about the coverage amount vs. the company we are leaving (AHS which has been terrible to deal with). Thank you so much for being here and better than competitors. I hope I won't have to use you but if I do I feel good having you as our home warranty company.

Seems every time we have had a claim they don't cover the item. We were told today that it's just a home warranty and it's for repairs not replacement of a broken covered item. Even though our garage door was covered they refused to replace it even though it could not be repaired. So we are out $60 for the service call and no garage door. We will definitely not be renewing this policy. It's worthless.

Buyer beware. Policy is a waste of money. They find any reason they possibly can to refuse payment and have intentionally non-specific language in fine print, to include their right to refuse payment for any reason (which they will find). I was denied a claim due to service that was performed on a system 3 years before I bought the house or the policy. Customer service is the worst. You are only allowed to speak to a rep who can do nothing more than log your call. They cannot answer questions and will only submit a request that someone call you back in 24-48 hours, but it usually takes 5-7 days.

The representative was talking very fast. When he completed my order he was about to hang up. I had to stop him and ask him for a confirmation number and for him to be clear about how much you all would be taking out of my account on that day. He was going very fast and just rushing off the phone after he completed the sale. I do not think that that is very good customer service.

Bought over 10 plans through salesperson Abraham, after being promised he would take good care of me. My $2000 fridge broke from one plan and Select wants to offer me $125 to replace it. This is after my tenant waited 10 days for the tech they sent to come back, who kept lying about waiting on a part he ordered. Now it's been over 2 weeks and haven't even received the $125. Awful scam of a company!

I spoke with David ** for quite awhile about what coverage Select offers, prices of some, response time for repairs or replacements and when available. Was very pleased and as a result decided to go with Select. David was polite, knowledgeable, offered various plans that I had not known about, suggested ones that might be best for me, and helped me select the one that I felt was the best. I can and would recommend them.

Rep was knowledgeable and professional and made some suggestions, was not pushy and accepted yes/no answers when offering suggestions. Got back with me in a timely manner and was okay when I said I had limited time to speak with him. The contract appeared as he said it would and everything was explained, When I decided to make some last minute changes on "add-ons" rep was fine with dropping some items to keep my price within my budget.

It has been a good experience so far... All I have done was sign up so far. I can't say anything else unless I need to use the coverage. If they are as helpful when something does need fixing, I had similar cover concept is so worth rage when I bought my home and it was great! The coverage is very worth anyone having, and you save so much money. It basically pays for itself if you need it once!

After receiving a professional informative email, I then received a very pleasant call from Belinda ** of Select Home Warranty. Ms. ** proved to be very knowledgeable and not pushy. When I asked if I could call her back, she was most obliging and offered me a good number with and extension. Having taken a number of calls and already having a home warranty policy, I wasn't quite sure about the company at first, but If Ms. **'s service is indicative of the company I am glad that I have chosen SELECT HOME WARRANTY.

I had purchased an appliance from Lowe's and was discussing purchase with a good friend of mine. They asked me if I had a Home Warranty Plan? The answer was "NO". They began to tell me about "Select Home Warranty Plan". They were telling me wonderful things about Select and I was thoroughly impressed with what I heard. I gave Select a call and the rest is history! Select was able to work with me based on my budget, lifestyle.They were very appreciative of my Service To My Country, A Veteran as well.

I spoke with Kevin on Friday and bought a home warranty for the home we purchased for our dgt. Kevin never pushed or pressured me into buying anything. As a matter of fact I am going to contact him about 2 more warranties. I had contacted another company 1st d/t never having a home warranty or knowing really what one was and guess what? The other male from the other company hung up on a potential customer. Too bad for them. Will never call them back and never recommend them. Way to go Kevin...

Just purchased a home warranty for my new home, after talking to Kevin **, he was very helpful and knowledgeable of the plans and what they covered. He also offered me a three and six-year option that I could not resist. It was an excellent value and with a low service fee, for the peace of mind. I am excited to work with and to be covered for any future issues in my home by Select Home Warranty.

Nice customer service, very professional attitude and reasonable prices for home coverage. I had other options besides them but the salesmanship was great. I like that they don’t waste time delivering a contractor to you if you and your home is in need. This is my first time doing business with them because I am a first time homeowner and have yet to actually have to use a contractor through them but after extensive research on similar services the price is almost too good to be true. A good handyman is hard to come by now and days so it was a risk I was willing to take to have a contractor hand selected and delivered.

Very fast and friendly. I have family members that of use this company and said nothing but good things about them. I have an older house and the salesperson said that was not an issue. Very courteous gentleman. They shopped around to find the best deal and feel like I found a with this company. I think it's a great value and a peace of mind that if something breaks that I have someone to help me fix it.

We just signed up for Select and the experience was excellent. Richard ** was our sales rep and he provided some excellent options for us that really fit our exact needs. Given that we own 2 homes, he was able to discount the service contract fee and even gave us an great multi-year discount offer as well as a discount for paying the 3 years of premium in full. I hope the excellent experience continues beyond today.

I have never used an appliance warranty company before so going into this I did not know much. Luckily I spoke with Johnathan and he was very helpful in finding a plan that suited myself and my family as well as working within our budget. The 3 and 5 year plans are definitely the way to go if you can afford them. Absolutely would recommend to a friend and will be using this company on future properties.

I did an online search for home warranties as mine had expired. I chose Select because of the ratings provided online. The gentleman on the phone was very nice and informative. I would definitely recommend this company to a friend. It looks like there are several items covered and I'm very happy with my choice. I hope to have great service with this company. The only thing I would prefer is to have a physical copy of the terms/items covered. I do like that it was sent in an email, but if I could have the option of it being mailed I would prefer that.

The representative for company was professional and friendly. Also easy to communicate with. Currently replacing a home warranty company that has lost sight of customer service. The premiums value for Select Home Warranty is better. There also other incentives for paying a yearly premium as opposed to monthly. There are several levels of service to choose from to meet individual customer needs. Customers may use a service representative of choice rather than someone you have issues with.

These people are terrible and should be investigated. They refuse to ever pay a claim. Send an invoice, not good enough, send a picture of serial number, still no good. All very rude on the phone and do not speak English. Second repair, leak in house, send tech, 6 months later, it's still not fixed, tech never came back, still water in my house. Please investigate these frauds. Please stay away from these companies and their fraud! They never repair, never follow up, and are very rude. Please stay away.

This is a great deal on the services provided. We like the additional discounts when signing up for the multiple years. We also like that you can add additional coverages if you would like to whichever package that you are selecting. We are satisfied overall with the process so far and hope that everything else will go as smoothly as the initial process. Hope we never have to use it but a smart idea to have it in place if you do. An appliance would cost more than the yearly fee if it needed to be replaced! Overall we think this a very good investment for anyone who wants to be protected in the future.

Looking for home appliance insurance. Was contacted within minutes of visiting site. CS agent was thorough, helpful, knowledgeable, and gave me a great deal. Zachary ** was the agent and he even helped me understand the landscape, other companies, and how to get the most out of this deal. What else can I say? I actually enjoyed the process and it wasn't hard to do.

Adam ** from Select Home Warranty was very knowledgeable answering all my questions. He did not pressure me into purchasing anything I did not want, but explained all the different Warranties. He was professional, personable and asked if all my questions were answered to my satisfaction. Great customer service. I would recommend him as a trainer for new employees. If in the future I have any more questions about Select Home Warranty I w/o up ask to speak to him about them.

Customer Service was excellent. I filled out the quick quote online form and within 1 minute I received a call from Zachery who answered all my questions. I was impressed with how well he knew the ins and outs of her product. He explained how to submit a claim, and how the company dispatches technicians. He was even able to customize the coverage and get me a better rate than what I received online. Overall I was very impressed.

Great customer service with Sam. Great rates, good service call fee, came highly recommended by several friends. Looking forward to and hoping not to having to do business with them, but sleeping more soundly knowing that our systems are covered. Everyone I spoke with from start to finish was just wonderful. I can only he any call in we have might be handled as well and easily as our initial phone calls for the setup.

The customer service represents was very knowledgeable and when I asked if my policy could be sent via mail she said sure. I explained to her a lot of times my emails doesn't come through. She was pleasant and helpful. She answered all my questions. I was completely satisfied with she told me about my claim. Wanted to know about my appliance and what the problem was and she told within 24 hours I would hear back, well I heard back in about 10 minutes. I thought that was great service. Keep up the good work customer service.

The reason I picked Select was based on how customer complaints were resolved. This has more bearing on why I chose Select over other warranty companies. When and if I have claims I'll provide a more accurate rating. My current rating is based on the conversation I had with Richard this afternoon. We discussed the key items that are subjected to repair. The last warranty company wouldn't cover my HVAC due to poor salesperson interruption of what the HVAC system was. I asked Richard if the HVAC was covered and he actually understood it's both heating and A/C. He also was saying they have a large selection of contractors resulting in repairs made within 24 hours of submission.

Just signed up with Select Home Warranty after being taken advantage of by another company. They rarely could get anyone out to fix our issues and when they did it was a huge hassle. We still have issues they left unfixed or not fixed at all. We are hoping this company will do better and so far by the reviews, they will. The process was quick and easy and the representative was very friendly! He let us know all that was covered and gave us detailed information. Looking forward to dealing with this company.

I signed up for a Home warranty with Select Home warranty in June 2018. At the time of signing up the agent sweet talked me into extending my warranty for a 3 year contract, and no mention was made that the warranty covers replacement cost of the equipment/appliances in the home and not the appliance itself. This was after they were informed fully well that the house was built in 2000 and the equipment in the house are older. Since no disclosure was made as to the nature of the coverage - based purely on good faith - I went ahead and signed up for a 3 year contract. Subsequently - now 2 weeks ago we noticed that our water heater was not working as well as it should - (Takes longer to heat up and produce water). A technician was sent to inspect the equipment. All that he did was ask us how old the equipment was and told us that it had to be replaced.

I spoke with Alan ** today and he was very well versed in the products, discounts, extensions in the number of years offered, etc. that is offered by his company. He was very personable too and he made it very easy and comfortable to purchase a home service plan. I look forward to having the peace of mind of having this plan. I personally preferred the Premium Plan. I purchased for five years due to the discounts and rewards offered. Of course I haven’t used the plan yet as I’m still in my 30 day waiting period.

Took 6 weeks to get a service tech out for 2 claims one was pool heater second was clothes washer. Upon contacting other local appliance and pool contractors they shared the many alike stories of previous experience working for these crooks and explained why they wouldn't accept any work from them. I had over 38 calls into the customer service number always asking to speak with corp., or a manager, or someone who can handle this. 6 weeks was just not acceptable to go without a clothes washer with family of 4, with wife 7 months pregnant when this all began.

I want to thank the salesman for being so polite and letting me know all about your Warranty coverages. It is a great Warranty to have, and since I'm a senior citizen and disabled, this Warranty will help me more than I can say. I am happy to have gotten the knowledge about this and have paid my first month's policy fee. I am waiting on my paperwork to come in the mail so I can read over the Warranty coverages. Thank you.

I was never sent a copy of the contract. The rep was able to take care of it immediately. I also needed to know the payment dates for my next 2 installment payments. This was also handled expeditiously the rep was knowledgeable courteous, and very professional in the manner in which he took care of all of my concerns. It would be great if all customer service representatives conducted themselves in the same manner as the gentleman who took my call.

We worked with Abraham at Select Home Warranty and felt that he was very friendly and informative and helped us to decide what coverage we needed for our home warranty. We had checked with several home warranty companies and spent some time researching and checking reviews before finally deciding to go with Select Home Warranty. The warranty service that Select Home Warranty provides is very comprehensive and a superb value. We are delighted with their warranty program.

Purchased this policy for 5 year term. About 1.5 yrs in water heater needed to be replaced, they found a way to wiggle out of giving us a dime! Next, about 3.25 yrs in the a/c unit blows needs to be replaced. AGAIN they came up with every excuse about why they cannot help us with the cost of replacing it... They asked my husband some questions when he initially called knowing that they would not be able to help us (as a result of his answers) and NEGLECTED to tell him right then that they would not be able to help us. We SUFFERED for 2+ days in 100 degree heat fooling around with them back and forth to be told they can't do a thing! This is only after they tried to dispatch a person to do the job that has horrible reviews online about showing up drunk and stealing from clients!!! Long story short... AVOID AT ALL COST!!! Get with a company that will be there for you when you need them!

Customer service was extremely friendly and was upfront and honest about best prices. Also very fast to respond to any questions that I had. Pricing is fair to many other home warranty programs out there. Had a miscommunication about warranty add ins and they were fast to get it fixed. Also offer great programs for extended warranty options. Would recommend this company to anyone that is looking for a good home warranty. Also have a very reasonable service fee. Do not expect any issues going forward.

I used to have American Home Shield but was not content with customer service. They took forever to find me a contractor and once they did they couldn't do it right away. They finally let me pick someone but they took forever to reimburse me the money. The contractor I used to fix my A/C suggested I use Select Warranty instead. Glad I did... great service, many options, and less expensive too! I went with the 3 year plan on both houses. The peace of mind is worth it for me in the end!

Jeff was terrific in all areas. He answered all of my questions. He was concise and efficient. I had another company and they did not cover other items of concerns such as my hot tub and furnace which Jeff said is covered. In addition he also stated my pipes outside, underground, are also covered to 100 ft of my house. I'm very please as a new policy owner! I called another company first and hey actually hung up on me!

I looked at the plan online and was shopping for others. I received a call back from Jonathan who offered me an additional discount, but did not pressure me to order at the time. I continued to shop and called back a few days later and bought the plan. The only negative was I received an additional two calls from others at Select. After telling the third person that I was working with Jonathan, he stated he would make a note and I did not receive any more calls.

I paid the entire amount on the 13th of September. I spoke with a gentleman and he told me I was on the wrong list and he would take care of it. When I paid in full, the original form said I would have roof leak coverage. However, when I looked at my contract it was not listed. I was also told my service call would be $60, then I read on the contract it is $75. I need an explanation please.

I had a good experience with my salesperson, he answered all my questions and wasn't high pressure selling at all. I feel much better knowing that if something breaks that's covered a service professional will be dispatched and the issue will be resolved. This way I don't buy extended warranties with each purchase of stove, fridge, dishwasher etc. With winter coming and my furnace aging it's nice to know it's covered as well! Jeff was even able to advise on future need questions that were helpful in making my decision.

Gentleman was polite, answered all of my questions and stated he would be sending my purchase confirmation via email 2 times to make sure I received it. He also offered the multi year discount to help save me money.

It was easy to continue my current contract. The policy keeps my service call fee at $45 since I’ve been with them for 3 years. They covered a few of my calls in the past that cost more than the entire contract fee.

I dealt with Sam ** and he listed to me complain about my poor service from another warranty company then help reassure me I would be well taken care of with Select Home Warranty. $45 trip charges are great and I’m feeling great already. I just need to get my refrigerator's ice maker added. I’m looking forward to doing business with Select Home Warranty and will be recommending to others as well. I know I’ll be saving money now.

Plan selected: Platinum Care. Representative was very helpful and knowledgeable about the program. Offered several incentives and a multi-year options, saving me money. We have used another firm at our previous residence and was pleasantly surprised to find that Select Warranty offers more options and at less cost. Additionally, the cost of our previous warranty increased every year as did the service call costs. It is wonderful to be able to lock in costs for 5 years. We will certainly recommend Select to anyone who needs this type of service.

I just signed up for two home warranties. Mr. Isaac ** was the CSR that answered my call. He knows a lot of information and explained all my options without me having to ask. He even mention things that I did not even know about from the website. All of the information that he provided allowed me to decide that Select Home Warranty was the one for my family and I to have security on our rental house and personal home. I could not ask for a better person to handle all my questions and needs. Thank you again Issac for a job well done. I will sleep good tonight knowing that I will be in budget and be covered in the event of the need for a warranty. Thank you.

After doing much research on the internet for home warranty companies, I decided to go with Select Home Warranty for help with home appliance break down insurance. I just want to thank Sam for being so helpful while I signed up for a Select Home Warranty. It was quick, easy and affordable. I love the peace of mind being a home owner. We will be telling our friends about this service. Thank you very much!!!

The representative I spoke with was helpful and courteous. He did try to get me to upgrade and extend but wasn’t overly pushy about anything. So far I’m happy with my switch to this company. The true test will be when I have to make a service call. I'm really hoping that won’t be any time soon though. Lol. I hope the service technicians are as nice and helpful as the guys I talked to today.

I called the claims # on Sept. 8 and spoke to Joya a very professional lady. At the time she asked me for the model & serial number of the dryer. She advised me someone would be contacting me regarding a technician coming to see the problem. On Nov. 12 I received the name and phone # of the local repair company. They set up the date of Sept. 14 to have a tech come and see what the problem was with the dryer. He took it apart and found the problem. He reported it to his office and on Monday, Sept. 17 they sent the paperwork to you. She called me and advised it would take 24-48 hours for me to hear back from Select.

Thank you ERIC. I appreciate your patience and understanding today in working with a plan that worked for me. I appreciate your clarity and your concern for my situation to make everything work out. Thank you for giving me many options to choose from. Making decisions at a current time are rough. Since I am alone after losing my husband to cancer and my now limited income options are always very important to me.

Bruce ** was very helpful and great to work with. The service he provided was excellent, and the plan we ultimately decided on fits our needs perfectly. The plans offered by Select provided a much better value for better coverage than we had with our previous home warranty. Additionally, the ability to lock in a plan to cover us for the next six years which generated additional savings was great. Definitely would recommend to friends and family.

It has been a pleasure to complete the process of enrolling in the Premium Home Warranty Program. The person I enrolled with, Abraham **, did a great job of explaining how the program works and the benefits of the warranty program. He was very knowledgeable about the program and was able to answer all my questions. It's not too often these days that a company is organized and geared towards making sure the clients are satisfied. Thanks! ☺

I have been looking for a new home warranty company after a bad experience with the company I signed up with when I purchased my new home. Select Home was thorough and quick to help me get better coverage at a better price than I had previously had. The $60 per visit fee is much less than I had found elsewhere and they were able to provide me with the service providers in my area prior to signing up.

I'm new so I had several questions about warranty start date and adding on an additional air conditioner. All of my questions and concerns were handled in a timely and professional manner. I was then transferred to the billing department and the price to add was explained again in a timely and professional manner. I haven't submitted a claim for service yet but they made me feel confident that when I do it will be handled fast and completely done as needed.

Shower repair - I waited for them all day... Finally when they did get there they took it apart and couldn't fix it & said they had to order a part and they would come back the next day... which they did and it fixed the problem. I am satisfied and will use the warranty service in the future for any further repairs. Thank you.

The phone conversation was very good, I almost opted out, but because the salesman was so patient he directed me in a different direction on payment methods that would fit me up. I opted to take the yearly payment broke down to 2 payments. Thanks.

Signed up for 3 years. Reviewed contract and found the wrong street address. Called Mark about 90 min ago and left voice mail. No response. Invalid contract. Not a good start for service. In my opinion wrong address no contract. Had AHS and dropped them because of the service I received. It took 27 days to settle a claim. Had to endure 92 degrees for all that time inside my home. Several phone calls ignored.

From the initial process of filing my claim and being assigned a provider, to then having to provide photos and waiting to hear if the claim has been approved has taken over 2 weeks. It has not been easy to be 9 months pregnant with no dishwasher and not knowing if I will be able to get it repaired before going into labor with my second child. The process has been slow with poor communication - if I want to know the status of my claim I have to call them, sit on hold, go over the details of my issue every single time before getting any answers. Thankfully my claim has been approved, but now I am not sure of the timeline for getting the dishwasher repaired. I hope that everything will go smoothly!

I am a new customer and dealt with Kevin **. Kevin was quick and to the point, while still answering my questions and treating me with respect. Kevin did not pressure me to pay for something I did not want and I feel I am going to get quality service for a fair price. The policy I selected covers everything I need and I am not going to be paying for systems or appliances that my home is not equipped with.

Spoke with Sol ** who was very patient and knowledgeable. Answered all my concerns and the cost was less than the service I have had for the last two years. I pray the change is worth it. Thank you so much. I hope I am able after service to refer the company to others. I was happy to know that they covered roof leaks however, I pray I don't have one. Will update as needed.

Great service. Very affordable. Was not able to pay one lump sum but they have monthly options which works the best for me and my family. Spoke to Fred by email and then by phone. He was very knowledgeable with the products! I had a lot of questions and he was able to answer each one of those questions. I also told our neighborhood HOA about this service! I hope that next time something breaks down I can call them and get it right away. Will update review when that happens.

The first person I spoke with made an honest mistake and gave a little wrong info and when the salesperson called me back to confirm the policy he corrected the mistake that was made and even had a better option that suited our family’s needs better and more cost efficient and even worked with me on payments. We have a huge family so anywhere we can save and get peace of mind is great.

Kevin ** was extremely helpful in getting me the best policy for the best price. He reviewed the plan coverage with me, answered all of my questions, and offered to give me a better price PLUS 2 months free. I would highly recommend Select Home Warranty to anyone that is looking for "peace of mind" in their new home. I have compared other companies as well and believe I got one of the best products out there. I would not hesitate to recommend this company to my own family members. Thanks Kevin!

I was researching home warranties online, and Kevin ** from Select Home Warranty called me just minutes after my inquiry. He answered all my questions clearly and quickly. He was very knowledgeable about the product and made my decision an easy one. I haven't had to use the warranty service yet, but it seems like a good value and a peace of mind for the major systems in my home. Very please with the customer service received so far.

We had a great experience when we signed up, and the prices are very good for the services offered! Customer service was very helpful. We switched from another company and saved a ton of money by doing so. We are now paying less than a third of the cost we were paying, for the same coverage. We are very excited to have found this deal and are looking forward to having them as our warranty provider.

Was told I would receive a email within 48 hours. I never heard for anyone about it again. The unit was not putting out cold air and the outside unit had ice build up on it. My husband called it in. Spoke to someone while I was at work. They told him they would assign a company to us and that we would get a email within 48 hours that would tell us who would be working with us. We are still waiting on that email today.

Absolutely the worst home warranty. Buyer beware! Do not purchase this policy under any circumstance. No customer service. No vendors will work with company. You will not get reimbursed. Your multiple conversions will simply vanish from their records. Then you will be told you must have been talking to a different company. They will say and do anything not to pay a claim.

My washer wasn't working properly, and that was a drag. I appreciate Select Home Warranty's timely assistance with rectifying the problem by authorizing repair. The technician from Brown Appliance Repair was professional and accommodating with scheduling. This was my second repair call since purchasing the policy, and thus far I've been comfortable with Select's choice of technicians. When I reported a plumbing problem the first time, the first attempt to repair was unsuccessful, so Select sent them out again until it was repaired correctly. I'm pleased with Select, and hope that never changes.

Refrigerator - For my first time using my warranty service I got a email saying that they were backed up and I could find my own person to do the warranty work or I could wait till they were relieved some so it's a bit disappointed in that but I understand things happen. So right now I guess I'm going to find my own person and we'll take it from there but that's all I can say at this point. But everything else has been very good up to this woman.

The customer service representative that I worked with did an excellent job of answering my questions regarding coverage, costs, limitations & exclusions, and renewals. He offered a very thorough and convincing pitch for a multi-year policy, but unfortunately at this time, I am not able to financially commit to more than the initial year. I researched many different home warranty companies, and Select had the lowest service fee and lowest monthly rates by far. I am hoping that actual use of the policy bears out the initial good service and that I don't have to deal with any of the claim denials I have read about through other companies.

Very pleased with Richard who explained the coverage and cost. There were several pluses he suggested. I’m a senior citizen and the perks saved me money and hassles. I had several warranty companies to go with, but Select seemed to offer the best. This could have saved me money if I had joined when I first moved in three years ago. My $3,000 refrigerator stopped working after 2 years in the middle of winter and couldn’t be repaired for 5 weeks. I had to buy a garage refrigerator and finally got one for the house.

Needed to have a hot water heater replaced before 30 day mark. Called at day 17 and account wasn't even set up after paying in full! When claim was denied I asked to cancel policy. They kept calling back (4x) and offering to reconsider claim - then the next call would be claim denied. Apparently leaking and corroded hot water heaters are not covered under this policy even after 30 days. I chose to take policy amount and pay for my hot water heater myself. Nothing is worth the hoops they make you go through. 24-48 hours is the window they give for response. Sometimes life does not cooperate!

I entered a request for a quote online and got an immediate telephone call. Abraham ** was polite and professional. He answered all my questions and I was convinced that Select Home Warranty is the program for us. We are coming off a program with Choice Home Warranty that has failed to measure up. This program will take effect the day the other one expires and it appears to offer greater benefits at less cost. I look forward to the experience and will recommend it to my neighbors.

I called being curious about a home warranty. I received a call back very soon after and got to talk to a representative and offered what I thought to be a good deal on the warranty. I hope I won't have to use it but with the cost of things today it is comforting to not have to worry. I have never had a home warranty before but am on a very restricted income now and it is a relief to not worry if I will have money to pay for repairs out of pocket. Everything is so expensive.

The gentleman was very courteous. Answered my questions. He gave me an unbiased sight to check out his company. I was assured if any appliance couldn't be repaired it would be replaced. The service fee is $60. After checking other companies the service fee was much higher. I also got great discounts. Other company yearly subscription also was much higher. The company gives you assorted plans that will suit your budget which can be very important to customers. I had a bad experience with my last coverage plan. Some companies can pay for a high rating. Check this company, you will be pleased.

Our real estate agent contacted Select Home Warranty on our behalf and was able to get our warranty contract adjusted to show new property owners as customer effective on closing date of our sale. Additionally Select adjusted the coverage period to include 2 free months of coverage for new owners as well since this was originally purchased during Select's Labor day promotion period. Good job on everyone's part. Thank you to Steve from Select for handling this for us.

Talked with William who was very nice and informative. He helped me to solve my problem and understand a home warranty policy and helped to get the best policy for my two homes also got senior discount. Will be happy to recommend Select Home Warranty to friends. My son also has a policy with this company. He is very satisfied with his policy. He recommended it to me. Thanks to William for all his help and for being so nice.

This was the worst service I've ever had. Submitted a claim for 187 dollars. Was told I would receive my money by 15 Sept 2018. Called on 17th and found out that the check was not even processed. So I was fed up and wanted to cancel the policy. I was informed that I would get a "Non Discounted" pro rated refund, less any claims paid. Short and sweet of it, I will probably on get about half of the $1200 I paid for the program, and I have had the policy for 6 months of the 36 month plan of which I enrolled. Sadly, they are within their legal rights to do this, so I want to say BUYER BEWARE!!! I THINK THEIR BUSINESS PRACTICES ALTHOUGH LEGAL ARE ETHICALLY AND MORALLY WRONG. Not the type of business I would recommend to friends.

I am looking for a home warranty company. I went online and google home warranty. Something about Select Home Warranty drew my attention. I pick the phone up and called Select Home Warranty this morning. The person I got connected with was a very nice man name Sol **. He was very helpful and explained the Plans to me very well. He also answered my questions very plain and simple. I will definitely recommend this company. Thank you!

Sam was very knowledgeable and professional. He offered me many options and cost-wise, it made sense. If it all works out, this is great insurance. I have not read the contract in detail, but I hope it reflects exactly what Sam sold me. I have been a long time Sears customer and have trust in their services. I am looking forward to using one company to arrange for all of my repairs. I am looking forward to 6 years of warranties.

Our customer service representative was Sam **, and he did an excellent job answering all of our questions. He promptly explained the plan that we wanted and was very nice and sincere in our conversation. We look forward to an enjoyable experience with this company. Sam also called and left a very nice voice message stating he could answer any questions, right after I filled out the information online. Sam also offered that we could call him with any questions at any time.

I called to file a claim that my AC was out on September 14 and they assigned a technician company who doesn’t service on weekends. I was stuck with my AC being out all weekend and upon Monday morning, the technician called to say that my house was out of their servicing range. SHW reassigned another technician (who is farther away than the first)... whom I now can’t contact at all. Joke warranty company. 4th day without AC in South Louisiana. Find a better home warranty company than them and don’t waste your money.

I initially placed interest with this company online. They reached out to contact me and I was greeted by a professional and courteous sales associated. Select Home offered competitive rates with similar coverage as my previous home warranty plan. Have not yet made a claim to rate the service response.

I was very pleased with my agent, Abraham **. We discussed many options and when he found out I was a senior, he offer me several plans that would give me some less expensive coverage. The only problem I have now, is I keep getting emails (7 in one day), that give me a quote to purchase, when I already purchased one.

William **, my Select Home Warranty rep, was very friendly, knowledgeable and willing to help me with switching from a competitor that I was displeased with! I got more coverage for the same price I was paying. I like that I can cover things in my home with a warranty and not stress over if something breaks down.

I received a call from a salesman (do not remember his name and it is not on my forms, that I can find) I was kind of in the market to buy; but wasn't sure. He was very courteous and was able to work the contract to where it was appealing to me. I am looking forward to seeing if this was worth my money. If the company is as good as it sounds, I am delighted. I hope the service people are as courteous and kind when I need them. Good job.

Had a great rep. Answered all questions with helpful answers. Fast and friendly service. And beat my last company's price. Would recommend to all my family and friends. Covers all and everything I could hope for. Have been in business for a long time and Have a good rep. They are fast to respond and always there to answer all my questions. The rep I spoke with gave me a great rate and was knowledgeable and super friendly and professional.

Plumbing leak - Select Home Warranty has been great. The company they assigned to come was an hour away. Text way before my appointment window and gave 5 min for a response and then didn't want to come. But Select Home Warranty let me find someone fast and pay them and they reimbursed me or already approved it!! So even if the company they contract with is crappy Select Home Warranty will make it right and do whatever to make up for anything they can't control.

My unit has a rusty exhaust grill. Called SHW and I got a contractor to replace the condenser motor. They asked for a picture and I sent one. They declined to pay for repairs because of rust on the grill, not because of a faulty sealed motor. READ their FINE print, you may not actually be covered! Apparently I wasn't.

The customer service representative was extremely nice and helpful. She listened to the problem, carefully. She explained the benefits, in my case, and was very professional. I called for the garbage disposal not working. I received an email informing me that am entitled to $75 toward the purchase of a new garbage disposal. I am not really satisfied with the amount. Because a garbage disposal cost at least $150, beside the installation cost.

We submitted our first claim. We thought this was initially covered under our warranty, however, it was not. They were able to rectify the issue and still give coverage on the items requested. Their follow up was above par. There were no long hold times and transfer to appropriate department was quick. Only concern is that if you paid in full on the initial day there should not be a 30 day hold until it starts. Fortunately it was not needed, but could prove to be an issue for new homeowners as they are moving into unknown territory.

Very pleased with the long term plan that I received. Quoted price was fair and the coverage you get is great. Looked at many different plans and found this to be the best around. The rep was quick and answered any questions or concerns I had as we discussed different multi year plans. They had the best long term plans I could find and the rates significantly drop. I would recommend these plans to all.

I was extremely pleased with Adam **. He was very professional and helpful in helping me choose the right plan. I would highly recommend the customer service care that was given to me in setting up my plan. I was j very pleased that he knew all the questions that I asked and was very pleasant. I was confused on how it all worked and Adam was able to explain everything in detail. Hopefully I will never have to use the service but I feel very good about knowing that in case something was to happen that I am covered with such a great company with what I hope is also the great customer service I received signing up for the policy.

Kevin ** was very pleasant and very understanding. I was not sure if I could afford the home warranty policy. I am retired and on a fixed budget. My husband passed away and now I have no one to fix something around the house when it gets broken. I hope this service proves to be helpful when I am in need of appliance service. The warranty seems to be affordable and caters the client's needs.

Daniel ** was very helpful to determine which plan and options were best for our situation. He did not try to oversell all the options, which is greatly appreciated. He told us which options were often used and not. We also received 3 months additional free and $150 off. I have been looking for several months online for a home warranty. My wife found Select Home Warranty, and we decided to call, instead of signing up online. I think we would have spent more on options and got only two months versus 3 months additional.

Had a very good experience. Really liked Daniel, he helped out a lot! He added the pool and gave us good discounts. My daughter is a principal in Memphis and she told me how good it was and after talking to you guys I decided to sign up. I told them after my 14 total months, 12 months plus 3 free and one her is 14 months, if it works like I am sure it will, I will sign up under AARP for 3 years. We really appreciate the time you gave us explaining all of the features and Daniel was unreal with that!

I have a Select Home Warranty, platinum plan. When I enrolled, I specifically ask about A/C and heating system coverage, I asked too many time to confirm the coverage of all parts of HVAC system salesmen told me, "Yes everything is cover." But when I had a problem in the zoning system to control the temp in my every room, when I filed the claim, a technician came after two weeks, and then they said, "You have to call the company and ask to send another tech who work in this system." I filed the claim again and another tech comes after another two weeks, and then he checks the problem and let me know that "company will contact you". I waited for two weeks to call but no one call, but when I called to get update, they said it's not cover in plan. I ask to get my recording of calls with the salesman, when I bought the policy, they refuse to give it, so make sure, this company is worst ever.

I called on Sept 12 about getting a quote for a warranty & spoke with Zackary. He was very helpful & ensured that I got the best deal that I could & he answered all my questions. He even gave me his extension in case I thought of any questions later, which I actually did have & called back & he helped me with those & helped me add the additional items I needed covered.

The Rep on the phone explained all the options very nicely and got us the best policy! I also bought the policy for my rental property. I liked the roof leak option which no other warranty companies I looked were providing. I will write more once I have experienced the service. I got the call immediately from the Rep and he was very responsive. I even asked him to call me back after 10 min and he did.

I was very satisfied with the sales rep that I spoke to today. There was no high pressure tactics and when I explained that our purchase of a home is probably going to close in about 5 weeks he was able to start the start of the contract when the house closes. He explained the policies and advantages of the policy and the coverage in the vicinity of the home purchase. The coverage is comprehensive and is a valuable asset for home owners.

Abraham answered all my questions, the Platinum plan was very good and the best so far in the market. Looking forward for a long contract provider because if outstanding customer service. I will definitely recommend this product and company to my relatives, friends and coworkers. The platinum plan covers everything that I wanted to be secured just in case it breakdown and will help me a lot with my budget. Thank you for your great product and services.

I was very pleased with Eric's sales information he provided. I had made a list of questions to ask and Eric added good explanations and provided ones that I should thought of myself. I rate him and your company a 5 and pass on to my friends. In the process of selecting your company to deal with I noted that you gave discounts to seniors and was rated nationally very high. Hopefully when something goes wrong in the future I believe I have made selection and will pass the word around to my friends.

I had checked out other warranty companies, and your company had a better than average rating. I may even have my sister sign up. I hope that I won’t have to use this service, but like insurance, it’s good to have.

Upon initiation of the phone call, the representative immediately asked for any questions he could clarify to assist with my determination of obtaining a contract with the company. The representative explained the contract and was efficient in providing a copy of the contract. He thoroughly answered all of my questions and gave me a contact number for any additional questions. He explained that he would be my representative which is comforting. Speaking with various, and sometimes numerous people to resolve a problem can be frustrating. The contract provided was a great value. After speaking with the representative and briefly reviewing the contract, it appears that this company values its customers.

Great plan at a good price. I believe this is a great way to spread out the cost of repairs on your home that will most definitely happen over time. I have peace of mind knowing I’m covered in case of an emergency repair. It is much easier to come up with a small deductible and monthly payments than dealing with a pricey repair. And if you pay for the whole year upfront you can save even more.

Easy, friendly service. Agent returned my call quickly. He explained the process including payment option, extra's and discounts available. Could not imagine anyone using a different service. Well done. Hopefully, we will have no problems with our covered items, but, if we do being covered is peace of mind guaranteed. I would recommend the service to anyone looking for insurance for the items that may break down at some point. So, but with confidence, it's easy and affordable.

Kevin ** was very professional and helpful to meet my needs when deciding to purchase a home warranty. I was able to make a informed decision and I feel I received the best rate to fit my needs. I also received my documents in a timely manner. I have had other home warranties in the past and I have inquired with other companies recently regarding purchasing a new warranty and I have not had luck or a positive experience such as the customer service experience with Select Home Warranty. So with that being said I can honestly recommend Select Home Warranty.

I wanted to know some details on my home warranty. The sales rep was very understanding and was very helpful. Kevin was able to find my account and review my coverage in detail and do a thorough review. Kevin was extremely nice and helpful.

When I called I was looking for a particular salesperson, but he was not working that day. The person who answered the phone was extremely helpful, courteous, and quite efficient. He was able to explain the policy to me and detailed The lengthy list of items that were covered. Kevin was also able to answer a multitude of questions that I have for him regarding this policy. Terry I was purchasing it for buyers and he was able to put it in their names while still allowing me to pay for it. He also explained that if the deal should fall through on the sale of my home it would be fully refundable back to my credit card. This gave me quite a bit of peace of mind when making such an important purchased for other people.

"After a review of the information given to us by you, it has been determined that your Policy Does Not Cover this issue, the appliance Door is broken and unfortunately doors are not covered by your policy. Please see section 9.1.2 of the policy agreement. The next step would be to have your technician come out and repair the appliance. Should you have any questions, please call 855-267-3532 Prompt 5." I called and tried to explain the door is in perfect order. Nothing wrong with the door. I asked for a manager or supervisor and was told no one available until Monday. What kind of company is that. I told the girl it was a front loading washer and the door was not at the top. How she got the door was broken is a lie. THE WORST COMPANY EVER.

I spoke with Abraham. He couldn't have been more helpful. My phone was giving me problems that day and was causing communication problems. Abraham e-mailed me to be sure I was aware that he was trying to reach me. We finally were able to speak with one another. He was very informative, friendly and professional. He answered all of my questions, was able to accommodate all of my requests and made the overall experience very pleasant. It was an important decision and Abraham did his best to alleviate all of my fears. Thank you Abraham.

Our current warranty is coming to an end, I was calling to find a better, more affordable, home warranty. Select was the last call I made. The plan that was offered was too good to pass up. It was fast, easy, and I am very satisfied with my experience. Richard was awesome, he was more than happy to accommodate my budget, and was very determined to get me the best coverage for the price. I expected to be calling several companies, but I never got past the third one, it was a no-brainer.

My garbage disposal was leaking water from the bottom part so I went online and set up a claim. In very short period of time they contact me and help me through the process. The communication with customer service was very easy and effective. I've been a Select Home Warranty for almost 3 years and I definitely recommend it to all. If you get your first house, used or new this is something that you have to had.

Great customer service! Very informative gentlemen gave me a great deal on 3 year plan. Warranty starts 30 days from purchase and other places are 60 to 90 days more! This is a place for all your appliances and garage doors, heating and air! Best ever!! Was only going to get a year service but it was worth getting a three or five year warranty for ALL your items in your house. Made sure they cover pretty much everything but cosmetic which is great!!! Whole conversation took about 5 to 10 minutes for him to explain and sign up. This was a great experience all together.

I am a home owner that chose Select Home Warranty. They offered Geothermal coverage whereas other home warranty companies did not. For us this specific item sealed the deal to choose Select Home Warranty to cover our home. The customer service representatives that signed us up for the warranty were informative, polite, and patient through the whole process. We have not had occasion to use the warranty but I am sure they will provide quality coverage when and if the time comes.

I was very pleased with the monthly payments and signing up was easy with Dave the Rep. This program was recommended by a friend. The promotion discount was excellent and what’s included with the plan for coverage that it is also awesome for someone on a budget in owning a home. I will recommend this program to others who could use this. After I had to pay a plumber this week I wish that I’ve done this sooner. I have also seen this advertised on TV and now I’m enrolled. I hope to have great results from this program. Thank you.

I have found this company, Select Home Warranty, to be responsive and use quality vendors. I have renewed my policy and extended it for 3 years. Their pricing was also fair and extensive coverage was given on my home. The service rep was very polite and courteous. I have used other warranty companies before and found Select Home Warranty to have much better prices and I especially liked that they have a program that allows you to tailor your warranty needs and can pick a service provider that is licensed.

This afternoon I realized that I didn't have a copy of my contract when my dryer broke, so I requested a copy of my contract, and it was quickly emailed to me via the Email address on file. Thanks for your quick turn around and no runaround.

So far so good. I dealt with Sam ** and he was amazing. I look forward in dealing you Select Home Warranty in the future... He called me back. He was very sweet and kind. He gave me the deal he promised and I was grateful. I am a new home owner. After reading all of the reviews I knew I picked a great place to ease my mind... I hope I don't have to use your services. But after reading the reviews I am glad to know filing a claim will be no hassle.

William responded promptly and followed up politely a couple of times with calls and emails, which was helpful while I compared several companies. He offered very competitive rates with discounts and made the decision easier. He reassured me that he will always be my account rep through the five year term which included a free sixth year. Though I hope I will never need to use it, I am hopeful that the rest of my experience with Select will be as satisfactory as the sales process has been.

Elected to purchase home warranty for 3 years after visiting with Jeff at Select Home Warranty. Very satisfied with all aspects of the process of selling by Jeff and resulting purchase. Biggest selling point to me was his willingness to answer my questions, My previous experience with another company was less than positive and he answered all my questions and addressed my concerns. He assured me that the warranty is transferable to another owner or to another residence should I move.

Zachary is an excellent communicator. I would like a hard copy of my contract mailed to the address as he told me whatever goes wrong with an appliance I would receive the same brand and model needing replacement. You more can you want other than he did a good job.

Hoping to do business with this company. Rates are good. Hoping the service will be too and not like other companies. Have to wait a week to get someone out for service if needed. Can you mail a copy of contract as I have it in my mailbox and want a written copy as well. Looking forward to doing business with this company. Your rating is good and hope your service will be as well.

Sales Rep. did a great job explaining available options and offering the most economical plans available. Hopefully, the plan I chose will prove to be most beneficial for my current budget and any future covered household repairs needed. The plans are good and economical in comparison to other companies offering similar/same coverage. At this time I would definitely recommend to friends or family who are searching for similar/same type coverage.

I hope my overall experience is as positive as my initial encounter. Belinda ** was very helpful with educating me on the product coverage and helping me choose the best warranty for my needs. I was impressed with her professionalism without a pushy sales tactic. She was very informative which is appreciated when you are wrapped up in the detailed home buying process. I have not used my warranty yet, but I hope to have nothing but good things to say about this company.

Select Home Warranty had the best prices and was offering the best deals when we were researching home warranties. Daniel ** was very helpful and informative in helping us choose our policy. We chose to do the 3 year warranty because the prices and service fee rates were too good to pass up! He also helped get an extra month free since my husband is first-responder! Haven't had any claims yet but based on my experience so far I would definitely recommend Select to others! Great customer service and user friendly website!

My representative’s name was Sol. He was extremely professional, spoke very highly of services provided by Select and assured me of the benefits in continuing my home warranty with Select Home Warranty. As a representative of Select, Sol seemed to genuinely care. He took the time to research and provide me with the plan that was most beneficial to my needs, as well as providing the payment plan that was suitable for my current needs. Sol will definitely be an example of outstanding customer service experience that I will discuss at Management meetings with my professional colleagues. Thank you Sol...

The enroll process was very easy. I thought the program was very easy and offered everything that I was looking for. The advisor was extremely knowledgeable and answered all of my questions without hesitation. Thanks for the smooth process and I hope I'll never have to use it!

The reps need to learn how to be on the same page. I was told by 3 people that my claim would be taken care of yet 4 people said no. After hours of calls I finally cancelled. Terrible experience. I was charged during this 2 month process just for them to tell me they can’t help me, "BUT next time we will make sure to get it right." Funny right? Why would I give you the opportunity for a next time if you can’t help me this time? Advertising and communicating false information is not what I am looking for in a home warranty. If something goes wrong I want it fixed right away. Isn’t that what I’m paying for in a home warranty? The rates may be good but when it comes to actually using your policy good luck. You’re better off spending money on a home warranty company that will practice what they preach.

I have had American Home Shield since purchasing my home five (5) years ago. Their phone service required long waits, hard to understand operators, and poor service. The techs they send out are not the best. Many of the good ones leave that network of contractors. I began searching for a new company for home coverage. I was looking for better phone service without 30 minute wait time, polite and trained phone reps, and professional technicians to make repairs. I decided on Select Home Warranty for customer service and cost of service.

I have been in communication with the claims department at Select Home Warranty through email and phone for three months now. There has been no progress in the reimbursement of our washing machine repair. Via email, I was approved for a cash reimbursement on June 8th ("We have processed your claim for policy... You have been approved for a cash reimbursement... which you may use towards repair or replacement of your current unit." Via email, I sent in the invoice on June 11th. The "reimbursement agreement form" was not sent to us until three weeks later (after an email reminder). On July 6th, an email confirmed that "a reimbursement check has been processed. Refund checks can take up to 14- 30 days to arrive".

We spoke with Adam with Select Home Warranty. Adam explained in detail his company home warranty plans and special offers. We decided to focus on the platinum plans. Adam took time to answer our questions and concerns. His demeanor was always helpful and pleasant. Because of receiving good information. Along with a good price. We made the decision to complete a contract with Select. Because of Adam will refer Select to our family and friends.

We reached out to your team inquiring a home warranty on a rental condo that we just purchased in Melbourne FL. With our permanent residence being in the Charlotte North Carolina area, we needed service support on our Florida rental property. Your Agent Sol ** was amazing! He provided us with exactly the service we needed. He was very patient and walked us through several options, until we found the one that fitted our need. Thanks for the support.

My contact person has been very helpful. The coverage is extensive, and the price is much lower than I expected. Since I just purchased the policy, I can't yet comment on claims handling, but Select Home Warranty did answer my email right away. So far, I am very pleased with their service. I have already recommended them to two friends, and I look forward to maintaining my policy beyond the 6 years of my current commitment.

Isaac, your employee I spoke with, was very helpful to me. I enrolled in coverage for two homes. I've never had a home warranty policy before, your company was highly rated by The Villages so I am confident I will receive support if and when I need to repair any covered appliances. Thank you. Your employee was courteous and helpful and patient. I bought your product.

Jim was very knowledgeable and answered all my questions and concerns. He reassured me of all of my concerns. He was confident with his company. I originally signed up with a different company but Jim provided me a quote and options that was very satisfying and he worked with me on my payment options. I am a first time home buyer and hope that if I do need to utilize my plan the service will be just as good.

I needed information on the process and the status of my request for services. This was my 3rd call as pointed out by the "Supervisor". I called because the notice I rec'd stated I would pay $125.00. I was told a need notice would be sent that I would be paying $75.00. The next notice was sent with $125. I called because my portion was still listed as $125 which is what the provided rec'd as well. I was told that he would know that I was to pay $75.00. Needless to say I paid $125.

Joining Select Home Warranty over the phone was painless. I forget my helper's name but he was very helpful and patient with me. For that I am very thankful. Being retired and on a fixed budget I feel secure in my decision. No claims yet. If the claims process goes as smooth as joining the service I will be very happy. I wish I had this service years ago when I had to replace my HVAC system.

In the policy document there is a section that states if a claim is filed within the first three months the total liability is $150, after three months the liability increases to $500. I filed a claim on my dishwasher a little over a month after I purchased the policy and ended up paying a little over $150 out of pocket along with their allowance of $150 for the repairs. After repairs were made had a similar issue and Select is denying the claim and telling me that since I made a claim in the first three months my total cap for that appliance for the year is $150 and the allowance does not increase to $500.

They will not cover air conditioning system. We have had this policy for 2 years! What a waste of money. I am a realtor and WILL NEVER RECOMMEND THIS COMPANY! NOTHING BUT A SCAM TO TAKE YOUR MONEY!!! There are reputable companies out there but this is not one of them!!!

The information received was very clear and direct. The speed was a little nerve wracking. I was concerned I made a bad choice because the process went so fast and I had to hurry and make a decision. I liked that the customer service representative answered all my questions and knew the competition and their offerings. At the point I received the welcome email, I became more comfortable. A little less pressure during the sales presentation would make the experience better. Further if the customer service representative told me what I should ask instead of me having to quickly think of what to ask, that would have eased the concern I had after contracting with Select.

Zachary was very response. A bit pushing but that is understandable and helped me get what I felt was a good deal. Given that anytime I have a claim is an easy process then I’d definitely recommend Select Home Warranty to anyone.

I called to add additional coverage and the agent able to get me signed up and address all of my questions. The person that I spoke with was very knowledgeable and friendly. My call was handled quickly and efficiently. The hold time on the phone was only a couple of minutes and when I spoke with the agent, he was able to provide me with the cost of the additional coverage and take my payment information quickly.

Contracted repair company. Never showed after numerous appointments. Select said I could contract myself. Problem was fixed the next morning. Select approved my reimbursement and still no check. Don’t buy!

Jeff ** was very helpful in explaining the policy and the procedure in using it. Since I plan on selling my home, he explained how to transfer ownership. I probably asked him the same question in three different ways, and the answer was consistent. I appreciated his time, help, and follow up letter. I wish that I had been aware of this policy years ago, as I surely would have purchased it. When my children purchase their first home, rest assured I will see that they get coverage as well. Thank you so very much for your service.

Informed customer service rep. Answers questions fully. Went out of his way to ask manager questions for deeper discounts and longer term coverege. So far, so good. But I haven't had a claim yet. I like that this company requires one fee per problem, not every time the appliance has the same problem. I also was able to add additional coverage for my well pump and got a bonus roof leak coverage, too. I would recommend you give them a call for a quote. The only annoying thing is that their automated system keeps calling you, nonstop until you answer!

Company representative was polite, patient, informative, answered my questions. Representative explained various levels of service coverage and helped with determining which plan would best meet my needs. I especially liked part of getting to use now technician/company if Select Home Warranty approves. The plan seems clear cut and easy to use with a phone number to contact should there be any issues with the covered appliances or systems.

Make sure to read the fine print, as they will only do what is stated in print. I had dual HVACs, and they would only cover one - per the fine print. Make sure you understand the coverage you are buying, as you cannot add new coverage in something that you are calling to repair. There are a lot of warranty companies to choose from, and I think as long as you read the fine print and do your homework you will save money.

Bean (new claims dept) worked w/ me. She was knowledgable, didn't rush me and was courteous. Her communication skills and understanding of my concerns were excellent. She was easy to understand and helped me decide which plan etc. was best for me. I purchased the plan with the understanding that I was to get $200 off plus 2 free months. Code: 200OFF. The salesperson is suppose to call me and resolve that. I choose the Platinium Plan because it covered all the areas I was concerned with. I choose your company because you have the best plan and price for what I was looking for. In addition your service call fee was very reasonable. Also a friend had your plan and was very happy. You also offer 3 yr plan which I will ask the salesman about.

Fast service, polite operator, easy transaction. Quickly advised of the best promotion. I had to wait for my card to go through but after confirming with my bank's fraud department that this is a legitimate transaction, all was done and got the confirmation quickly. The operator was fluent in English was a plus. The website is easy to navigate. I don't know if I want to recommend as I just signed up and has not had any claims yet.

Sam called me quickly after my initial inquiry and answered all my questions. He was professional and courteous. He was able to provide me a good price and advised me of any other options available to me. I haven’t received service yet since this was my first call to sign up, but based on the reviews, I’m excited to work with them and see if they live up to these. We have not had the best experience with other companies so we are hoping to find a good result with Select.

So far, this is a nightmare of a company. I purchased full coverage, and not soon after my water heater starting leaking badly, broken. Called Select and told them, "Can someone come out and look at my water heater, it's leaking." They said, "it's leaking? Sorry but according to the "details" under water heater coverage, we cannot file a claim for you if the water heater is leaking." So out of pocket comes $1000 for a water heater and installation. Great coverage.

This person was polite, not too pushy in closing the sale, like a couple of other people were. Explained ever thing fairly well. Gave me a little incentive to close the sale. Each rep I talked with at your place of business, told me you were either closing in two hours or they were leaving work in two hours and would not be there. Didn't believe that since your company is available 24/7. Just a little pressure to close the sale that I didn't feel appreciate.

We were dissatisfied with the length of time it took to get the repair work done on our dishwasher. At first, we were told you had no available repairman and had to make several phone calls. We were unhappy with the delay! Finally, we were given the name of a repairman we already knew and he repaired it. It is working at this time. We hope that, if we have more repairs, the process could be expedited.

I first talked to agent Jeff who was very rude and he disconnected the call then I received a call from Ely ** who was a gentleman and very knowledgeable. He treated me with respect and provided a excellent service. I hope your service is as good as Mr. **. Thanks to him I will recommend family and friends to you for their warranty needs. In fact as soon as Mr. ** finished up taking care of me I called my Brother and Daughter and let them know.